CTMC User Manual
Contents
1. New x Paging Extension 9401 Description 0400 SIP 9400 a 19430 SIP 9430 ES 9431 SIP 9431 9432 SIP 9432 0434 51P 9434 F 9433 5IP 9433 9435 SIP 9435 9436 SIP 9436 gt 9437 SIP 9437 Paging Group Members Device List Duplex J Save Cancel Reference Item Explanation Paging Extension Define an extension for this Paging Group Define a name for this Paging Group Paging Group Selected devices in this Paging Group Members 60 Select device s here to Paging Group Paging is typically one way for announcements only Checking this will make the paging duplex allowing all phones in the paging group to be able to talk and be heard by all This makes it look like an instant conference Duplex 8 5 9 PIN Sets This feature allows an administrator to specify a list of PIN codes in a PIN Set The PIN can be set on Outbound Routes to ensure only an authorized user is making the call Please configure as below Select Advanced gt PIN Sets gt New PIN Set New PIN Set x PIN Set Name PIN List Save Cancel Item Explanation PIN Set Name Define the name for this PIN Set PIN List Define PIN codes in this list 8 5 10 Feature Codes Select Advanced gt Feature Codes and you can view or edit the feature codes listed below Gl2. MN is less than 1 minute Repeat Interval time to play the voice menu for callers 0 mean not to Frequency sec play Announcement Select a prompt as the Announcements Prompt from the IVR Prompt Prompts 8 4 5 Ring Groups A Ring Group sometimes called a Hunt Group is a way to ring a collection of extensions by dialing a single extension number The methodology used to ring that collection of extensions is called the ring strategy Once the timeout number of seconds is reached the call will then be directed to the if not answered or failover destination To configure a Ring Group select Inbound Control1 gt Ring Groups 1 gt New Ring Group New Ring Group x Name Strategy Ringall 9430 SIP 9430 KK P 9400 9431 5IP 9431 P 9433 9432 SIP 9432 P 9434 P 9435 IP 9436 Ee Pp 9437 ee Ring Group Members Available Channels Label Extension for this ring group Ring e ach all for lasting time sec 20 If not answered Goto Extension Goto Voicemail Goto Ring Group Goto IVR Hangup Save Cancel Item Explanation Define a name for the Ring Group Strategy Select Ring All or Ring in order Ring Group Members Select the Ring Group Member from the Available Channels click to add If not answered You can choose to forward the call to extension voicemail ring 48 group IVRorhangupifnot answered O O o 8 4 6 T
3. Cancel Reference Item Explanation Define the name for the dial rule Input this Pin when you use this dial rule security feature Call Duration Limit Set the duration limit for a call beyond which the call will be auto OA Time Rule Set the time interval for this DialRule beyond which the call based A steno en o Place this call Select one of the trunk groups that have been set up to use for this Custom Pattern any digit from 2 to 9 Z any digit from 1 to 9 X any digit from 0 to 9 One or more digits Delete digits How many digits will be deleted from what the user dialed to what prefix is actually sent over the trunk For example user dialed 94166445775 and you selected to delete 1 digit then 4166445775 is sent out the trunk Auto add digit If add digit 9 when dial 12345 912345 will be sent 39 8 4 Inbound Control 8 4 1 Inbound Routes Inbound Routes are used by the system to determine how external call should be routed e g to an extension IVR etc Select Inbound Control gt Inbound Routes This page differs when the device model is different General General Port DIDs Number DIDs DOD Settings From FXO GSM Channels Distinctive Ring Tone Destination Goto IVR From VoIP Channels Distinctive Ring Tone Destination Goto IVR s Save Cancel General Distinctive Ring Tone mapping the custom ring tone file e g Set distinctive ring tone as External
4. DOD lf you want to select the destination matches caller ID of inbound calls on PRI BRI or VoIP Trunks based on the incoming DNIS dialed number or DID You can specify the DID and destination user extension queue conference bridge or IVR Select DOD Settings gt New DOD New DOD X DOD Number Destination Goto Extension T Save Cancel 41 1 DID Number Set DID Number 2 Destination Select the extension for access directly Extension User Call Queue conference IVR 8 4 2 IVR IVR Interactive Voice Response or Automated Attendant will allow callers to select from a specific set of options by pressing the selected digit on their telephone dial pad Select Inbound Control gt IVR IVR List of IVRs New IVR Extension Name Dial other Extensions Options 1 940i working time Yes Edit Delete 2 9402 closed time Na Edit Delete Select New IVR to create a new IVR New IVR x IVR Settings Name Extension 9400 Welcome Message Please Select closed Custom Prompts Repeat Loops None T Dial other Extensions Keypress Events Key Action O Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled z nan EE og EE uE EE EE a ae a A EE lS ew POONG Save Cancel 42 IVR Reference Item Explanation Enter a descriptive name for the IVR Extension Enter a unique extension or IVR number This number is used to access
5. the phone will play this ring tone when receiving the call Note The phone must support this feature as well Select all calls coming in on a specific port FXO GSM VOIP and select which destination Extension User IVR Queue Conference Bridge IVR etc should answer those calls Setting the label will assign this label to be displayed Port DIDs To have incoming calls from a PSTN trunk port FXO GSM trunk answered by a specific extension user call queue conference bridge or IVR please configure here Select Port DIDs gt New Port DIDs 40 New Port DID X Port Label SIT Destination Goto Extension 1600 1600 Save Cancel 1 Port Select the trunk group port 2 Label Set a label for this port Incoming calls from this port will display the specified label 3 Destination Incoming calls will be answered by the specified destination extension user call queue conference bridge or IVR Number DIDs If you want to select the destination matches callee ID of inbound calls on PRI BRI or VoIP Trunks based on the incoming DNIS dialed number or DID You can specify the DID and destination user extension queue conference bridge or IVR Select Number DID gt New Number DID New Number DID x DID Number Destination Goto Extension Y T Savea Cancel 1 DID Number Set DID Number 2 Destination Select the extension for access directly Extension User Call Queue conference IVR
6. Select Advance gt SMTP Settings SMTP Settings SMTP Settings SMTP Server Port 25 ssL T_s Ol Enable SMTP Authentication Save Cancel Reference Explanation SMTP Server You must set SMTP Server address or domain connected to the CooVox IP PBX which is used for sending the voice message to Email Port Port number for SMTP server Default is 25 and it will be changed to 465 when you enable SSL TLS SSL TIS Enable SMTP If your SMTP server needs authentication please enable this 3 5 4 Conference A conference bridge is a virtual meeting room that allows multiple callers to hear and speak to each other The conference bridge can be protected with a password so only callers with the password can access the conference The software supports up to three conference rooms To configure a conference bridge goto Advanced gt Conference aba Conference Default Conference Default Conference Conference 3 Conference Number Room Extension 61900 Conference Password Guest Password 1234 Administrator Password 2345 Conference Options Conference DialPlan DialPlani Play hold music for first caller Enable caller menu Announce callers Record conference Quiet Mode Leader Wait 0000 BK 4 Save Cancel Reference Explanation Conference Number The number that internal callers use to access the conference room the default number is NP 900 each node will be set different NP for
7. CooVox U20 CooVox U20 Last Update Time 2014 06 08 2014 06 09 2014 06 09 2014 06 09 2014 06 09 2014 06 09 2014 06 09 2014 06 08 2014 06 09 2014 06 07 21 2014 06 05 13 2014 06 09 11 11 18 18 2014 06 09 11 2014 06 09 11 2014 06 08 21 2014 06 05 09 2014 06 07 18 2014 06 07 18 2014 06 07 18 2014 06 07 18 11 11 8 11 11 11 D6 11 49 49 00 11 11 15 st He 02 02 DA 02 11 11 11 11 oy 11 q r 11 31 42 11 Version 1 0 5 1 0 5 1 0 4 1 0 5 1 0 5 1 0 5 1 0 5 1 0 5 1 0 5 1 0 5 1 0 5 1 0 5 1 0 5 1 0 5 1 0 5 1 0 5 1 0 4 1 0 5 1 0 5 1 0 5 Status Online Online Online Online Online Online Online Online Offline Offline Online Alarm Online Online Online Online Online Offline Online Online Options Detail Status Detail Status Detail Status Detail Status Detail Status Detail status Detail Status Detail Status Detail Detail Detail Status Detail Detail Status Detail Status Detail status Detail Status Detail Status Detail Detail Status Detail Status Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Edit Delete Delete Delete Delete Total 20 20 per page pages lt lt gt gt Explanation Last update time Last Update Time Version Status Options Connection status for node to CTMC online offlin
8. Feature Codes Feature Codes Management Reference Extension to Dial for Parking Calls Extension Range to Park Calls Define the extension range for parking calls e g 701 720 Call Parking Extension to Dial for Parking Calls Extension Range to Park Calls Call Parking Time sec Parking Hints Pickup Call Pickup Extension Pickup Specified Extension Transfer Blind Transfer Attended Transfer Disconnect Call Timeout for answer on attended transfer sec One Touch Recording One Touch Recording Call Forward Enable Forward All Calls Disable Forward All Calls Enable Forward on Busy Disable Forward on Busy No Answer Disable Forward on No Answer Enable Forward on Do Not Disturb Enable Do Not Disturb Disable Do Not Disturb Spy Normal Spy Whisper Spy Barge Spy Black List Blacklist a number Remove a number from the blacklist Voicemail Voicemail Main Menu Check Extension Voicemail Conference Invite Participant Create Conference Return to conference with participant Return to conference without participant Call Queues Pause Queue Member Extension Unpause Queue Member Extension Others Intercom Paging Directory Save Cancel 00 701 720 45 8 or See 2 15 ia S 71 071 72 072 73 073 74 074 90 O1 92 75 o75 61 0 zke oe tg 95 095 50 51
9. refer to the diagram as below Invite new conference member am K function key The called party go x hg gt 3 into the conference C ET m Conference Room Input function key 0 and function key The called party Admin back to number who you want to invite hang up the conference 8 5 5 Music Settings Management of Music on Hold Music on Ringback Music on Queue Music Settings 56 Music Settings Music Management Music On Hold Reference Music Music 1 Music On Ringback Reference Music Music On Queue Reference Music Music 3 Save Cancel l Select the different music file for different Music Music Management Music Management Music Settings Music Management Music Management Select Music Directory Music 1 Files Delete 7 Load Upload Music File Select Music Directory Music 1 Note The sound file must be wavi16bit 8000Hz2 Mono gsm ulaw or alaw The size is limited in 15MB Please choose file to upload Choose File No file chosen Reference Item Explanation Select Music Directory Select which Music Directory you wish to load Display music name under the music file you can delete it Select Music Directory Select the file where you want to save your uploaded music Please choose file to upload Select the music you want to upload Note music file must be WAV 16bit 8000Hz Single GSM ulaw or alaw and less
10. then select the extension number from the line A Notice The device supports IP Phones from ZYCOO Akuvox Escene Yealink Grandstream now 66 8 6 System 8 6 1 Management To change the password of a node and select the voice prompt language please select System gt Management Management Change Password Password New Password Retype New Password Apply Set Language Set Voice Language English Save 8 6 2 Backup Backup or upload configuration file of nodes select System gt Backup gt Backup Backup Upload Backup File List of Backups Take a Backup Name Date Options 1 backup 201l4may29_113728 May 29 2014 Restore Delete Select Take a Backup create the backup file of current system To restore the system from a backup file please select System gt Backup gt Upload Backup File oy ge Upload Backup File Backup Upload Backup Hile Upload Backup File Note Don t change the backup file name Please choose file to upload Choose File No file chosen Upload Select the configuration file to restore and select Upload After the operation has completed go back to Node Management gt Operation the updated status is now shown Operation 4 Name Version Push Conf Status Operation Firmware Result D O 2 Kielce 1 0 5 Online d 3 Doncaster 1 0 4 Online iv m 4 Dubai 1 0 5 No Online iv O 5 Medellin 1 0 5 Online
11. 8506 1194 must be open when CTMC is in the public network ce Chapter 7 SYSTEM SETTINGS This chapter is about how to make system settings of CTMC 7 1 Change Password Change password of CTMC To change CTMC s login password click System Settings gt Password Password Old Password New Password Confirm Password Save 7 2 Reset amp Reboot Manage CTMC to reset to factory default or reboot To reset to factory default click System Settings gt Reset amp Reboot gt Reset to factory Default Reset to Factory Default Warning All the configuration data will be lost when the system is reset to factory default Please confirm that you have already backed up the configuration before reset Reset to Factory Default Note All the configuration data will be lost when the system is reset to factory default Please confirm that you have already backed up the configuration before reset To reboot CTMC click System Settings gt Reset amp Reboot gt Reboot Reboot Warning All the active calls will be terminated when the system reboot Reboot Note All the active calls will be terminated when the system reboots 96 7 3 Upgrade Upgrade CTMC to latest firmware to make the system working under the best condition Before upgrading you need to download the latest firmware of CTMC from ZYCOO official website www zycoo com To upgrade CMTC firmware click System Settings
12. 9600 gt 9400 2 ANSWERED 2 2014 06 12 11 24 49 86002 lt 86002 gt 9401 32 ANSWERED 3 2014 06 12 11 25 26 9401 lt 9401 gt 86002 8199 ANSWERED 4 2014 06 12 15 04 26 9401 lt 9401 gt 86002 697 ANSWERED 5 2014 06 12 15 16 10 9401 lt 9401 gt 86002 39 ANSWERED 6 2014 06 17 15 54 17 9400 lt 9400 gt 8700 2 ANSWERED 7 2014 06 17 15 56 36 8700 lt 8700 gt 9400 75 ANSWERED 8 2014 06 19 14 49 37 9300 lt 9300 gt 9400 7 ANSWERED 9 2014 06 19 14 49 59 9300 lt 9300 gt 9400 2386 ANSWERED Total 9 10 vw per page pages lt lt 10M gt gt sdis Chapter 6 NETWORK SETTINGS This chapter is about how to make local network settings of CTMC 6 1 Network Settings Local network settings including WAN settings amp LAN settings It s necessary to configure this to ensure the CTMC is connected to the public network To configure network settings of CTMC click Network Settings gt Network Settings WAN Settings IP Addresses 192 168 1 98 Subnet Mask 255 255 255 0 Gateway 192 168 1 1 Primary DNS 8 8 8 8 Alternate DNS LAN Settings IP Addresses 192 168 10 100 Subnet Mask 255 255 255 0 C IP AddressesV1 Subnet MaskW1 C IP AddressesV2 Subnet MaskvV2 Save Cancel WAN Settings Item Explanation IP Address Set a static IP address Subnet Mask Default Primary DNS Default Alternative DNS Default LAN Settings Item Explanation IP Address Set a static IP address Subnet Mask Default 6 2 V
13. Call Progress No w Progress Zone Busy Pattern Language Answer on Polarity Switch Hangup on Polarity Switch Auto Fax Detection L Save Cancel FXO GSM Trunk Reference Item Explanation Description for this trunk Lines Check one or more channels FXO or GSM to be included in this trunk group Prefix The prefix will be added to the dialed number automatically when this trunk is in use Advanced Options Advanced Options for this trunk e g Call Method Busy Detection etc E1 T1 Trunk Click EVT1Trunks gt New E1 T1 Trunk 35 New E1 T1 Trunk X Description Channels 12 Ya Ya Us Us U7 Dg We Bio Uri Y 12013014015 O17 D18 O19 U20 O21 O 22 W23 W24 W25 W26 W27 W28 W29 W30 W 31 Check All uncheck All Prefix Caller ID Advanced Options Call Method Order 7 Resetinterval 3600 Overlapdial Priindication Inband 7 Language Default a Context Default T Switchtypen National ISDN type 2 Auto Fax Detection Save Cancel E1 T1 Trunk Reference Description Define description for the trunk Channels Individual channel of the trunk Prefix The prefix will be added to the dialed number automatically when this trunk is used Caller ID Specify the caller ID to use when making outbound calls over this trunk The caller ID set in the VoIP Trunks screen will override the caller ID set in the Extensions screen Please note that aren t all service provide
14. Manage configuration for individual or multiple devices based on user groups Flexible upgrading control strategy allowing for convenient software and firmware upgrades Adopting B S managing mode multi language GUI humanized management process and easy operation Based on TRO69 protocol allowing nodes to pass through private networks Manage multi service and user groups based on template Based on Linux which ensures the device is secure and reliable Chapter 2 SYSTEM INSTALLATION 2 1 Obtain CTMC System Image Download the latest CTMC firmware CTMC_Install_ Package iso on ZYCOO website http www zycoo com files upload CTMC Install Package iso or request ZYCOO to provide you with an installation disk 2 2 Install CTMC Install CTMC system by CD or USB drive During the installation you will be required to configure language input keyboard time zone password to root user The default IP is eth0 192 168 1 100 Notice Before using CTMC you need to upgrade your current CooVox IP PBX to CTN Download the latest CTN firmware CTN_Upgrade Package zip on ZYCOO website http www zycoo com files upload CTN Upgrade Package zip unzip and use respective firmware to upgrade U20 U50 or U100 to the node mode 2 3 Free Trial amp License Purchase A lifetime free trial can be available for Three 3 CTNs on CTMC more than Three 3 you will need to purchase formal license Purchase license for Expansion number for CTNs 5
15. conference number to achieve the free conference calls in the whole CTMS Conference Password for users to access the conference e g 1234 Password Administrator Password for administrator to access the conference Password Conference DialPlan Use this dialplan to invite other participants Play hold music for Check this option to play the hold music for the first participant in the first participant the conference until another participant enters in this conference Enable caller menu Check this option to allow the participant to access the Conference ux Bridge menu by pressing on the dialpad Announce callers Check this option to announce to all Bridge participants that new participant is joining the conference Record conference Recorded conference format is WAV Quiet Mode If check this option all the participants in the conference can hear only but it is not allowed to speak Leader Wait Wait until the conference leader administrator entering the 55 a conference before starting the conference To join a conference refer to the diagram as below Ready to go into conference kg input conference room Input conference room Go into the number 61900 password 1234 conference room While in a conference the administrator can invite new guests extension user or external number into the conference Default password for admin is 2345 As an administrator to invite a new guest to the conference
16. gt Upgrade Web Upgrade Upgrade TFTP Upgrade Reset to default Please select file Choose File No file chosen Upgrade Note Please backup the CTMC before upgrade and save backup files in your computer 7 4 Backup Backup is important for any enterprise in case you need restore the system The backup includes the settings of CTMC and function configuration of its nodes Here you need backup the CTMC system manually or upload to the local for restoration purpose To backup the configuration and logs files of CTMC or nodes click System Settings gt Backup Management Upload Backup File Backup Backup File List Name 1 backup_2014 05 04_15 27 46 tar gz 2 backup_2014 05 12_19 39 26 targz 3 backup_2014 05 12_19 39 32 targz 4 backup 2014 05 21 13 51 01 tar gz 5 backup 2014 05 21 13 52 59 tarngz 6 backup 2014 05 21 13 53 07 targz Fi backup 2014 05 27 10 25 42 targz 8 backup 2014 05 27 17 40 44 tar gz Take a Backup Date 2014 05 04_ 15 27 46 2014 05 12_19 39 26 2014 05 12_19 39 32 2014 05 21_ 13 51 01 2014 05 21_ 13 52 59 2014 05 21_ 13 53 07 2014 05 27 10 25 42 2014 05 2 _1 40 44 27 Options Restore Restore Restore Restore Restore Restore Restore Restore Delete Delete Delete Delete Delete Delete Delete Delete G3 G3 G G Gs Gs Gs Gs Backup Management Upload Backup File Upload Backup File Warning DO NOT edit the f
17. 09 51 36 1 0 5 Online Detail Status Edit 17 Santo Domingo CooVox U20 2014 06 07 18 02 17 1 0 4 Online Detail Status Edit 18 Bucharest CooVox U100 2014 06 07 18 02 17 1 0 5 Offline Detail Edit Delete 19 Buenos Aires CooVox U20 2014 06 07 18 02 17 1 0 5 Online Detail Status Edit 20 Kuala Lumpur CooVox U20 2014 06 07 18 02 17 1 0 5 Online Detail Status Edit Total 20 20 per page pages lt lt 1m gt gt In this list there are 20 nodes registered to CTMC Reference Item Explanation Detail Details of node Status operation status Monitor status of node such as memory usage port Edit Edit configuration of node such as DialRule trunks outbound routes etc similar functions of PBX Delete Delete node Step 3 Configure node We will use Chengdu as an example First we need to configure the Numbering Plan of the node select Node Management gt Numbering Plan Numbering Plan Numbering Plan Name Prefix Ext Length 1 Chengdu Edit 2 Kielce 51 1 Edit 3 Doncaster 64 1 Edit 4 Dubai 32 3 Edit 5 Medellin 16 2 Edit 6 Miami 13 a Edit Select Edit Edit Extension x Prefix 16 00 99 Ext Length 2 1 10 Save Cancel We need to add a prefix in front of the extension number and also define the length of the following extension number Click Save when completed Next we need to configure detailed settings please click Node Management gt Nod
18. 23 SUCCESS 5 68692E030219 Obtain Call Log 2014 06 20 03 31 41 SUCCESS 6 65692E030219 Obtain System Log 2014 06 20 03 47 25 SUCCESS 7 68692E030219 Service Reload 2014 06 20 03 52 07 SUCCESS 3 65692E030219 System Upgrade v105 BRIpatchi 2014 06 20 04 01 38 SUCCESS 9 bS692E030219 System Upgrade v105 BRIpatchi 2014 06 20 04 33 34 SUCCESS Total 9 10 per page pages lt lt gt gt 5 2 System Logs Check the system logs of each node It s allowed to be downloaded to the local to analyze and debug To check system logs of each node click Logs gt System Logs System Logs Name Log State Options 1 Chengdu Existing Delete 2 New York Existing Delete Total 2 10 per page pagesi lt lt gt gt Reference Item Explanation Log Status Not Existing No logs get system log on Node Management gt Operation Existing Node system log obtained 20 Options Download Download to browse or backup Delete Delete uploaded logs 5 3 Call Logs Check the call logs of nodes Call logs allow you to run a report of calls on your node As the management center CTMC can check all the call logs of each node by filtering the device Select the start date amp end date and node device then click Filter Start Date Jan v 20 v 20 14 v Device Chengdu v Filter End Date Jun 20 2014 Call Start Caller ID Destination ID Duration second Disposition 1 2014 05 29 15 40 38 9600 lt
19. 98 1194 must be open if CTMC is in public network Step 2 Check Node List To check the Node list select Node Management gt Node List Node List Name Model Last Update Time Version Status Options 1 Chengdu CooVox U50 2014 06 08 11 57 51 1 0 5 Online Detail Status Edit 2 Kielce CooVox U20 2014 06 09 11 11 42 1 0 5 Online Detail Status Edit 3 Doncaster CooVox U20 2014 06 09 11 11 47 1 0 4 Online Detail Status Edit 4 Dubai CooVox U50 2014 06 09 18 38 11 1 0 5 Online Detall Status Edit 5 Medellin CooVox USO 2014 06 09 11 11 48 1 0 5 Online Detail Status Edit 6 Miami CooVox U50 2014 06 09 11 11 42 1 0 5 Online Detail Status Edit 7 Hannover CooVox U100 2014 06 09 11 11 51 1 0 5 Online Detail Status Edit 8 Caracas CooVox U50 2014 06 08 18 06 25 1 0 5 Online Detail Status Edit g Talpel CooWox U20 2014 06 09 11 11 51 1 0 5 Offline Detail Edit Delete 10 Monterrey CooVox U20 2014 06 07 21 49 01 1 0 5 Offline Detail Edit Delete 11 Tehran CooVox U50 2014 06 05 13 49 54 1 0 5 Online Detail Status Edit 12 Algiers CooVox U20 2014 06 09 11 00 19 1 0 5 Alarm Detail Edit Delete 13 La Paz CooVox U20 2014 06 09 11 11 45 1 0 5 Online Detail Status Edit 14 Hangi CooVox U20 2014 06 09 11 11 49 1 0 5 Online Detail Status Edit 15 Lima CooVox U20 2014 06 08 21 15 11 1 0 5 Online Detail Status Edit 16 Sofia CooVox U50 2014 06 05
20. CTMC Cloud Telephony Management Center User Manual Contents Chapter 1 BRIEF INTRODUCTION sont icono 4 Chapter 2 SYSTEM INSTALLATION conidios adi itoi 5 2L ODN CIMC System IMA ricota 5 DP VS CAM TAG e E ice Seawitnesetiakieaaeieeused haste noensaeteanaee 5 2 3 Free Trial License Purchase isis idad tad 5 2 4 Hardware Requirement for CTMC Installation o ccccoooccnnonoccnnonanonnnnnaconnnoninonos 6 Chapter 3 QUICKSTART GUIDE arses ernest snc sass asa 7 AA A 7 a T 7 Chapter 4 NODE MANAGEMENT scsi dida 12 7 ld NOCE O UA o a 12 dl Node Detailer 13 4 1 2 Status of NOdES miccional cad 14 4 1 3 Node Configurations insta ia 17 AA Delete Nodos nner ea ee on 17 AL ODE aO e E A 17 ES NUD CTIA PI eea N 18 AAP EEL iii 19 Chapter 5 A A e En E ee 20 ARO os A An A 20 AS a e OO gt 20 CAME cs 21 Chapter 6 NETFWORBRK SE PUIG Saa ccc asters acess 22 OL INGTW OHI SEINES A SI A 22 BZ VPI A E mA En e 5 ers rneieneeernes 22 e PPP O A 23 DO INS Sec Salarios 24 CS TOUS OO UNG nani a ies 24 Chapter 7 SYSTEM SETTING om 26 TA Change PS WO ros 26 TD PROG OU NODO 26 As e e 27 LAD UD o Ue a eceieeeaseiene eee 27 Todt WIS SOULE o A BUE A 28 TON NG OTA S UI 29 Chapter 8 NODES CONFIGURATION ccccisnudsctiterstacseudsauntieniiwssertioddevuaweoateheedieieatieens 31 E O r Ro PEO 31 gt COT OUT ROUTE rd dao 38 SA INDOUNOA CONTO lessees E rentas 40 SIMAO UNC ROU LCS seran E EE 40 oA 2 IV R O cea aera ee 42 SA S
21. CTNs 10 CTNs 20 CTNs 30 CTNS Once purchased the license gets the lifetime effectiveness 2 4 Hardware Requirement for CTMC Installation 1 PC Requirements CPU Intel R Atom TM CPU or higher RAM 512MB or higher HDD 10GB free space at least Graphic Card VGA compatible or higher CD Driver CD ROM DVD ROM Others Audio Card Network Modem and so on 2 System Requirements Linux OS installed by formal installation process Default IP is DHCP 3 Bandwidth Requirements CTMC operating bandwidth is the sum of bandwidth of all managed nodes Respective bandwidth as below Model Amount Bandwidth CooVox U20 100 Kbps CooVox U50 100 Kbps CooVox U100 100 Kbps For example there are 10pcs U20 managed by CTMC the bandwidth of CTMC is 10 x 100Kbps x 2 gt 2Mbps uplink amp downlink which is the minimum bandwidth in the case of full concurrent calls is 2Mbps 4 Port Requirements Port Functionality 8505 Port for CTMC background monitoring nodes 8506 Port CTMC download 9998 Port for Web access to CTMC 9898 Port for nodes configuration on CTMC 1194 Port for VPN Note If CTMC is in public network 8505 8506 1194 must stay open Chapter 3 QUICK START GUIDE 3 1 Quick START Guide This Quick Start Guide includes a few simple examples that will introduce you to how CTMC manages the CTN For detailed information please refer to the respective chapters 3 2 Detailed Steps CTMC is a simple and easy
22. Explanation 62 Define an extension for parking calls Call Parking Time sec Define the time for parking calls CooVox IP PBX will return e ocean carattere Pickup Extension This feature code will pick up a call given that the callers extension and the ringing extension are in the same pickup group and call group Pickup Specified Extension This feature code allows a caller to Pickup a call ringing on the specified extension Default Dial extension number to pickup the specified extension Blind Transfer To Allow unattended or blind transfer while on a call based on the following steps 3 While on a call with caller A the user dials the blind transfer key sequence in this case H The system places the original call with A on hold says Transfer then gives a dial tone 4 dial the transferee extension or phone number you wish to transfer the call to B and hangup the phone 5 The original caller A is transferred immediately to the transferee B and B see the callerid of A Attended Transfer To Allow attended or supervised transfer while on a call based on the following steps 6 While on a call with caller A the user dials the supervised transfer key sequence in this case 2 The system places the original call with A on hold says Transfer then gives a dial tone 7 dial the transferee extension or phone number you wish to transfer the call to B and
23. Extension End or by uploading extensions file Click Basic gt Extensions to configure Extensions Extension Search Show All New User Batch Add Users Delete Selected Users Extensions F Name Extension Port Protocol DialPlan Outbound CID Options 1 9400 9400 SIP DialPlani Edit Click New User to see the extension configuration interface as below New x General SIP il TAX Name 9401 Extension 9401 Password nCyAQUUVVa Outbound CID DialPlan DialPlani Analog Phone None Voicemail Enable ff Password 1234 Delete VMail EmalliFaxWorcemall Other Options Web Manager 2 Agent Call Waiting Pickup Group O F VoIP Settings NAT xl Transport UDP SRTP DTMF Mode RFC2833 Permit IP Video Options Video Call H 261 JH 263 H 263 H 2464 Audio Codecs ulaw alaw JG 722 16 729 116 726 LIGSM Speex Sava Cancel dle Extension Settings Reference Item Explanation SIP IAX2 Name Choose extension protocol Extension Name English Character Only e g Tom Extension Extension Number connected to the phone e g 888 Password Same password as voicemail 4 16 digits e g 123456 Outbound CID Dial Plan Please choose the Dial Plan which is defined in the menu Outbound Override the caller ID when dialing out with a trunk Routes Analog Phone Please choose the relative FXS port for your analog phone Voicemail Check this option to enable the voicemail accoun
24. Options Echo Cancel Overlapdial LJ method Standard Context Default T Language Default Save Cancel BRI Trunk Reference Item Explanation Description Define description for the trunk Lines Individual channel of the trunk Prefix The prefix will be added to the dialed number automatically when this trunk is used Caller ID Specify the caller ID to use when making outbound calls over this trunk The caller ID set in the VoIP Trunks screen will override the caller ID set in the Extensions screen Please note that aren t all service providers support this feature Contact your service provider for more information Advanced Options Echo Cancel Echo cancellation Overlapdial Overlap dialing mode sending overlap digits Method Set the method to use for channel selection Standard Use the first free channel starting from the lowest number Standard is default value ReverseOrder standard _dec Use the first free channel starting from the highest number RoundRobin Use the round robin algorithm to select a channel Use this if you want to balance your load Context Select the dialplan of this trunk 37 Define voice prompt language for the trunk Select one or more of the available channels to be used for the trunk group Note each channel can only be included in one trunk group If no channels appear then all available channels are already defined 8 3 Outbound Routes O
25. PN Settings The interactive communication between CTMC and its CTNs must be passed through VPN The default is OpenVPN Here is OpenVPN server settings of CTMC including port protocol IP segment and so on mao ip ae To configure the VPN server click Network Settings gt VPN Settings VPN Settings Enable VPN Port 1194 Protocol Remote Network 11 10 10 0 f255 255 255 0 Routings 11 10 10 0 f 255 255 295 0 Save Cancel Status Enable Reference Item Explanation Enable VPN Enable Disable VPN UDP TCP Remote Network Default 6 3 Static Routings Local static routings management There is default static routing if you need more static routings please add by the following instructions To configure static address routings click Network Settings gt Static Routings1 gt Edit Static Routings Routing Table Static Routings List Add Static Routing Destination Network Subnet Mask Gateway Options 1 192 168 20 0 299 299 259 0 192 168 1 121 Edit Delete Click Add Static Routing Add Static Routing x Destination Network Subnet Mask Gateway Save Cancel Reference Item Explanation Remote Network Network IP segment of remote network Subnet Mask Subnet mask of remote network EEPE TAE lt 93 Click Network Settings gt Static Routings gt Routing Table to check status of current routing Static Routings Routing Table Routing Table Kernel IP routing tab
26. VR O 43 E A eS eT ey ae eee eee ee ote ee 44 SA SRNE GTO UDS cr as 48 A AN ANE 49 8S Advant A ea eee ae 50 SS LOBO rara 50 2 VOM E N T 52 SS SS MIP SeN S uann n A a damit a S aint nea 53 89 A COMINO 54 6 5 DIVIUSIC SCEIN 2 GOO OOO PO On 56 A A o o acess 58 A tccetausaseonaoem nose N 59 AAA 60 So PIN SS ada 61 ae Pe 0 Feature COS eri tias 61 390 11 PrRone ProvISIONIN Ea ie oie 64 SO SV SLOW RR 67 DOr IMan dee Mentir sirio sonados dinos odds seseneaeeaubaecomiennmeteeedea 67 O e dd 67 Chapter 1 BRIEF INTRODUCTION CTMC Cloud Telephony Management Center is a network node management center which has been independently developed by ZYCOO and can be utilized by VoIP service providers and enterprises users to manage multiple CooVox CTNs Cloud Telephony Nodes CTMC provides a multitude of features for CTN s including auto provision software firmware upgrade management status performance monitoring warning log diagnosis etc CMTC is a powerful solution that delivers the features and functionality required to manage and maintain a highly dispersed telephony environment through the use of a single centralized management system CTMC comprises of the following major features Centralized monitoring configuration and upgrading of CTN Cost savings for calls between each CTN via Numbering Plan Monitor system information configuration and service status View and backup of system log operation log and call log of each CTN
27. asic gt Extension gt Edit the extension you want to configure Step1 Tick Agent and Save 44 General SIP LAX Z Name 60000 Extension 60000 Password eyYz EchfP Outbound CID DialPlan Analog Phone Voicemail Enable Password 1234 Delete VMail Email Fax Voircemaill Other Options Web Manager Agent F Call Waiting Pickup Group VoIP Settings NAT Transpo rt UDP SRTP DTMF Mode Permit IP Video Options Video Call H 261 H 263 H 263 H 264 Audio Codecs Mlulaw Halaw Ql6 722 lvl6 729 LIe 726 Liesm Lispeex Save Cancel Tick Agent and save Step2 Select Inbound Control gt Call Queues 45 Call Queues 1 Call Queues 1 Call Queues 2 Call Queues 3 Call Queue Reference Queue Number 9401 Label Ring Strategy Random Queue Options Announcements Agent TimeOut sec 15 Caller Position Announcements E Auto Pause Frequency sec 30 Wrap Up Timefsec 10 _ Announce Hold Time yes T Max Wait Time sec _ lt Max Callers 8 Periodic Announcements O Join Empty Repeat Frequency sec O Leave When Empty Announcements Prompt T C Auto Fill If not answered U Report Hold Time Destination Hangup a Save Cancel Reference Item Explanation Define an extension number to identify the queue Define the label for the queue Ring Strategy RingAll Ring all available agents until one answers default RoundRobin S
28. ched and have their calls automatically forwarded when the call is not answered at their primary extension It is suitable for employees who are out of office Please configure as below Select Advanced gt Follow Me gt New Follow Me New Follow Me x Ring lasting for 20 seconds Follow Me List Save Cancel Select an extension set the ring duration and add the numbers in the Follow Me List Save and Activate List Format Extension Number Ring Duration E g 9431 30 9433 20 9431 rings after 30 seconds the call is going to 9433 Follow Me Options 59 Follow Me Options Playback the incoming status message prior to starting the follow me step sec Record the caller s name so it can be announced to the callee on each step E Playback the unreachable status message if we ve run out of all steps or the callee was set not to be reachable Save 8 5 8 Paging amp Intercom This feature allows setting up a Paging group so that when the Paging extension is dialed the listed extensions allows the caller to speak through the external speaker phone of the extension The extensions in the Paging group must use phones that support this feature If the Duplex option is selected and the listed extensions use phones that support Duplex then all the phones in the paging group will be able to have two way conversations Select Advanced gt Paging and Intercom gt New Paging Group
29. d of the line as shown below Finally select Apply and the CTN will reboot and become active Finally the Result option will show success Operation Name Version Push Conf Status Operation Firmware Result O 2 Kielce 1 0 5 Online d 3 Doncaster 1 0 4 No w Online Service Reload we L 4 Dubai 1 0 5 Online O 5 Medellin 1 0 5 Online d 6 Miami 1 0 5 No w Online Service Reload w d 7 Hannover 1 0 5 Online iv d 8 Caracas 1 0 5 Online d Taipei 1 0 5 No w Offline 10 Monterrey 1 0 5 No Offline Apply 11 Chapter 4 NODE MANAGEMENT This chapter is about how to manage nodes including Edit Configuration Status Check Command Order Numbering Plan Package List and so on 4 1 Node List From this list of nodes you can check the status detail configurations of each node edit or delete nodes To check the node list click Node Management gt Node List Node List Name 1 Chengdu 2 Kielce 3 Doncaster 4 Dubal a Medellin 6 Miami 7 Hannover 8 Caracas g Taipei 10 Monterrey 11 Tehran 12 Algiers 13 La Paz 14 Hangi 15 Lima 16 Sofia 17 Santo Domingo 18 Bucharest 19 Buenos Aires 20 Kuala Lumpur Reference Item Model CooWox U5O CooVox U20 CooVox U20 CooVox U50 CooVox Us0 CooWox US5O CooVox U100 CooWox US5O CooVox U20 CooVox U20 CooWox U50 CooVox U20 CooVox U20 CooVox U20 CooVox U20 CooWox US5O CooVox U20 CooVox U100
30. e Detail Details of node 2 Status Monitor status of node such as memory usage port operation status Edit Edit configuration of nodes such as DialRule trunks outbound routes etc similar functions of PBX Delete Delete node Reference Item Explanation Online This node can be monitored managed and operated by CTMC when the node is online It cannot be deleted Offline This node cannot be monitored managed or operated by CTMC O eeni asiaa Alarm When VPN connection fails this node cannot be monitored gt managed and operated remotely It can be deleted 4 1 1 Node Detail To check details of a node click Node List gt Options gt Detail Node Detail x Name Chengdu MAC ID 6869 2E040390 Local Address 192 168 1 86 VPN Address 11 10 10 22 Abstract Contact Mr Wang Location Chengdu tiantu software park Model CooWox U50 Version 1 0 5 Register Time 2014 06 20 03 20 14 Last Update Time 2014 06 20 22 33 37 FXO Port s 2 FXS Port s 2 GSM Port s 0 E1 T1 Port s 0 BRI Port s 4 Save Cancel 13 Reference Item Explanation 4 1 2 Status of Nodes To check node status memory usage port operation status click Node List gt Options gt Status Node List Status Basic Status MAC ID Disk Size Time Zone Host Name Run Time Reload Time Version System dev root 3 0G dos Lant rond 68692E040390 188 6M 2 6G 7 Asia Chongqing CooVox hours 51 2min
31. e List J then click Edit Configuration Saved Model No CooVox U50 nhieu a Device Name Chengdu Extensions Codecs The allowed codecs can be selected By default Extension Search Show All only alaw ulaw and G 729 are P allowed New User Batch Add Users Delete Selected Users Extensions Name Extension Port Protocol DialPlan Outbound CID Options C 1 1600 1600 SIP DialPlani Edit Fl 2 1601 1601 SIP DialPlani Edit For detail information please refer to Chapter 8 Finally click Submit to save Configuration Saved Model No CooVox U50 A ll Device Name Chengdu 10 Step 4 Push Configure File After configuration has completed you are required to push the configuration file to the CTN Service Reload or Restart System Reboot or Upgrade Obtain System Log or Call Log all of these configuration files can be pushed here Click Node Management gt Operation Operation 4 Name Version Push Conf Status Operation Firmware Result D O 2 Kielce 1 0 5 Nos Online dl 3 Doncaster 1 0 4 Online iv LI 4 Dubai 1 0 5 No Online iv O 5 Medellin 1 0 5 Online d 6 Miami 1 0 5 Online O 7 Hannover 1 0 5 Now Online d 8 Caracas 1 0 5 Online d a Taipei 1 0 5 offline i 10 Monterrey 1 0 5 Now Offline Apply For example set the Push Conf option to Yes and the Command option to Service Reload and select the check box at the en
32. ent module settings The instructions below detail how to configure VoIP trunk type 33 VoIP Trunks Click VoIP Trunk gt New VoIP Trunk New VoIP Trunk x Description Protocol Host Maximum Channels 0 Prefix Caller ID without Authentication Username Authuser Password lAdvanced Options 5060 Save Cancel VoIP Trunks Reference Item Explanation Description of SIP trunk Protocol Select protocol for outbound route SIP or IAX2 Host Set host address provided by VoIP Provider Maximum Set maximum channels for simultaneous call Only for outbound Channels Prefix The prefix will be added in front of your dialed number automatically Caller ID This Caller ID will be displayed when user make outbound call Note Without If your trunk is static IP based and does not require a registration Password Password provided by VoIP Provider Advanced Options Advanced options for this trunk e g codecs dialplan etc The outbound trunk can be viewed in the list of VoIP Trunks when the trunk has been added successfully FXO GSM Trunk The following page is for CooVox U20 only FXO GSM trunk settings on CooVox U50 U100 will be similar as this Click FXO GSM Trunk gt New FXO GSM Trunk 34 New FXO GSM Trunk A Description Lines Fxo 3 Ja GSM Prefix Advanced Options Call Method Order Busy Detection Busy Count 3 Input Volume Output Volume
33. f time in seconds that an agent has to complete work on a call after the call is disconnected Default is 0 which means no wrap up time Max Wait Calls that have been waiting in the queue for this number of seconds Time sec will be sent to the If not answered destination Max Callers Max number of the callers who are allowed to wait in the queue Default is O which means no limitation With this number of callers in the queue already subsequent callers will be sent to the lf not answered destination Join Empty Allow callers to enter the Queue when no Agents are available If this option is not defined callers will not be able to enter Queues with no available agents callers will be sent to the If not answered destination Leave When Empty If this option is selected and calls are still in the queue when the last agent logs out the remaining callers in the Queue will be transferred to If not answered destination This option cannot be used with Join Empty simultaneously Auto Fill Callers will be distributed to Agent automatically Report Hold Time Report the hold time of the next caller for Agent when the Agent is fore ental ee Frequency sec Repeat frequency to announce the hold time for callers in the Queue 0 means no announcement Announce Hold Announce the hold time Announce yes do not announce no or announce once once it will not be announced when the hold time Ale
34. gs TE Reference Item Explanation Connection Status Connected Disconnected BRI Model TE NT he 4 1 3 Node Configurations Node Management gt Edit For detail configuration of node please refer to Chapter 8 4 1 4 Delete Nodes Node Management gt Delete When the node is offline or alarm it s able to be deleted 4 2 Operation Every node is under control by CTMC configure file need to be pushed via remote operation including service reload amp restart system reboot amp upgrade obtain system log amp call log Operation menu for nodes Operation Name Version Push Conf Status Operation Firmware Result LI 1 Chengdu 1 0 5 Online Service Reload Kk LJ E Service Reload 2 Kielce 1 0 5 Online Service Restart x L ER System Reboot 3 Doncaster 1 0 4 No Online System Upgrade Lvl O 4 Dubai 1 0 5 No Online Obtain System Log d Noi Obtain Call Loa Bs 5 Medellin 1 0 5 Now Online O 6 Miami 1 0 5 No Online Service Reload e LJ 7 Hannover 1 0 5 Online Service Reload e Kk d 8 Caracas 1 0 5 Online Service Reload e F 9 Taipei 1 0 5 Offline Service Reload 10 Monterrey 1 0 5 Now Offline i Apply Reference Item Explanation Push Conf Push Configure file or not 17 Connection status of node with CTMC online offline Operation Service Reload Service Restart System Reboot System Upgrade Obtain System Log Obtain Call Log 4 3 Numbering P
35. hang up the current call and return to the conference Create Conference During the call you can dial O to forward to the conference with the callee Return to conference with In conference the administrator can dial O to invite participant people into the conference After pressing O you will get dialtone and you can dial to invite the participant when the call is connected dial to return to the conference with invited participant Return to conference In conference the administrator can dial O to invite without participant people into the conference After pressing 0 you will get dialtone and you can dial to invite the participant When the call is connected you can dial to hang up and return the conference yourself Pause Queue Member Pause the agent and the agent cannot receive the call Unpause Queue Member Unpause the agent and the agent can receive the call A in Function key for Intercom Paging Directory 8 5 11 Phone Provisioning When deploying large numbers of IP Phones it is time consuming to have to configure each extension manually CooVox allows certain IP Phones to be auto provisioned then all the phones can be auto provisioned via CTMC how it is amazing for enterprise To achieve this please record the MAC extension number and username of each phone in the required format please take reference of the auto provision script file model for details then
36. i d 6 Miami 1 0 5 Online O 7 Hannover 1 0 5 Now Online d 8 Caracas 1 0 5 Nos Online d Taipei 1 0 5 Offline i 10 Monterrey 1 0 5 Now Offline Apply Note Reboot is necessary after being restored lt The End gt 68
37. ile because a file with same name will be overwritten Please select file Choose File No file chosen Upload 7 5 Time Settings Time settings of CTMC Time can be synchronized via setting the NTP server or set manually To set the time zone amp time of CTMC click System Settings gt Time Settings Synchronize via NTP Server Time Settings SNTP Omanual Setting NTP Server pool ntp org Time Zone Africa Abidjan Save Cancel Manual Setting Time Settings NTP Manual Setting YYYY For Example 2010 MM For Example 05 DD For Example 08 HH For Example 09 MM For Example 30 Synchronize with the current PC time Sync Save Cancel Note The system will reboot after the time changes FQ 7 6 License Upload With expanding of the enterprise business you need to increase the number of nodes on CTMC then you will need to buy the license and upload a new license click System Settings gt License gt Apply Apply License Apply After click Apply you will see Apply License x Contact Mr Wang Company Name zycoo Telephone 028 85337096 E Mail wang zycoo com cn Address Chengdu City Chengdu Country China Manage PBx Use Description Apply Number 30 Submit Cancel Note License is provided by ZYCOO directly Item Explanation The Contact who applies license mandatory field Company Name Provide company na
38. ime Based Rules Create a Time Rule For example BusinessHours Select the start amp end time start amp end days of the week specific start amp end dates and start amp end month of the year When an inbound call is processed if the current time of the PBX is within these parameters then the if time matches destination will be used for the call If the current time of the PBX is outside these parameters then the if time does not match destination will be not used for the call Please configure a new time based rules from this page Time Based Rule gt New Time Rule New Time Rule x Rule Name Time amp Date Conditions Destination f time matches 222222 if time does not match iw Save Cancel New Time Rule Item Explanation Define the name for this Time Rule Time amp Date Conditions Set parameters for Time Day Date Month Destination Select destination if time matches or does not match the conditions set For example for BusinessHours if time matches select operator extension during BusinessHours If outside business hours select if time does not match destination of Operator voicemail 49 8 5 Advanced 8 5 1 Options General Default settings for local extensions and new extensions Select Advanced gt Options gt General General General Global Analog Settings Global SIP Settings Local Extension Settings Operato
39. import the formatted file once the phone is connected to the local network it will get the extension number and password automatically There are two operation methods to fulfill this function DHCP amp PnP Please see details as below Method 1 PnP Settings via CTN Login the CTN select Advanced gt Phone Provisioning gt PnP Settings to enable PnP Settings the default will be shown as below 64 Plug and Play PnP Settings Phones Settings PnP Settings Plug and Play PnP Settings Enable Interface custom URL Multicasting Address Port 224 0 1 75 2060 Save Cancel Note Custom URL is the path for some users to get the phone configuration files specially Method 2 Enable DHCP service via CTN Note Before using this method please notice it will cause IP conflict in your network Login the CTN select Network Settings gt DHCP Server to enable DHCP Server in the following diagram DHCP Server Settings Enable Start IP End IP Subnet Mask Gateway Primary DNS Lease Time min TFIP Server Save al 192 168 1 101 192 168 1 200 299 299 229 0 192 168 1 1 61 139 2 69 1440 Cancel Then select Advanced gt Phone Provisioning gt New Phone 65 New Phone x General Enable yw Manufacturer Type MAC Line Linel Extension M Label Save Cancel Enable and select the IP Phone manufacture input the relative MAC address of the IP Phone
40. lan Numbering Plan is the most featured functionality for enterprises to achieve cost savings Each node will be assigned a numbering plan from CTMC centrally To check node s Numbering Plan click Node Management gt Numbering Plan Numbering Plan Numbering Plan Name Prefix Ext Length 1 Chengdu Edit 2 Kielce 51 1 Edit 3 Doncaster 64 1 Edit 4 Dubai 32 3 Edit 5 Medellin 16 2 Edit 6 Miami 13 3 Edit We will take node Chengdu as an example Edit Extension x Prefix 16 10 99 Ext Length 2 1 10 Save Cancel The device has been configured with a Prefix of 16 and following with 2 digits extension to confirm this click Save After creating the extensions please dial 6500 to test Note If this node has been configured Numbering Plan the system will remind CTN has Ade been configured extensions through numbering plan please configure again after deleting extensions the Edit button is grey and not available 4 4 Package List All the package will be listed here If you want to upgrade the node please upload the relative firmware or patch package here after uploaded the package you need to push this configuration file from Operation Of cause it s allowed to be deleted if necessary To check the package of nodes click Node Management gt Package List Package List Upload Package Package List Model Version u20 1 v105 patchi Delete 1 v104 patch2 Delete usg 2
41. lax DTMF Enable Disable Relax DTMF inspection Send Caller ID After Some countries UK have ring tones with different ring tones ring ring which means the caller ID needs to be set later on and not just after the first ring Echo Cancel Enable Disable Echo Cancel Echo Training Set Echo Training default unit ms Busy Detection Enable Disable Busy Detection Busy Count Count the Busy Detection It will be active when enable Busy Detection Sole Global SIP Settings Global SIP Settings is designed for advanced administrators Please contact our technical support department before modifying anything in this section 8 5 2 Voicemail Select Advanced gt Voicemail gt General General General Email Settings VoiceMail Reference Max Greeting Time sec 30 Dial 0 for Operator Voice Message Options Message Format WAV 16 bit Maximum Messages 100 Max Message Time min he Lr eJ r lt x Min Message Time sec Playback Options Say Message CallerID Say Message Duration Play Envelope 11 4 3 Allow Users to Review Reference Item Explanation MaxGreeting Time sec Maximum recording length for voicemail greetings Dial O for Operator Select this option to allow callers to dial O to transfer out of voicemail to the Operator Message Format Save the voice message as this format WAV 16 bit or Raw GSM Maximum Messages Maximum voicemail messages to be all
42. le Destination Gateway Genmask Flags Metric Ref Use Iface 11 10 10 2 0 0 0 0 255 255 255 255 UH 0 0 0 cung 192 168 1 0 0 0 0 0 255 255 255 0 U 0 0 O etho 11 10 10 0 11 10 10 2 255 255 255 0 UG 0 0 0 cung 169 254 0 0 0 0 0 0 255 255 0 0 U 0 0 O eth 0 0 0 0 192 168 1 1 0 0 0 0 UG 0 0 O etho 6 4 DDNS Settings DDNS allows dynamic addresses to be mapped and tracked to a host name To configure DDNS Click Network Settings gt DDNS Settings DDNS Settings Enable DONS Server Username CODO Password Domain yvocoo com Save Cancel Status DDNS Waiting The device supports Dyndns org No ip com zoneedit com for now 6 5 Troubleshooting Troubleshooting section allows you to confirm the status of the network by performing simple diagnostics including ping to other network devices or Traceroute command to trace network routings click Network Settings gt Trouble Shooting 24 Ring taceroute Ping Packets 4 Run PING 192 168 1 1 192 168 1 1 56 84 bytes of data 64 bytes from 192 168 1 1 icmp seq 1 tt1 64 time 0 357 ms 64 bytes from 192 168 1 1 icmp seq 2 tt1 6 time 0 275 ms 64 bytes from 192 168 1 1 icmp seq 3 tt1 64 time 0 263 ms 64 bytes from 192 168 1 1 icmp seq 4 tt1 64 time 0 269 ms 192 168 1 1 ping statistics 4 packets transmitted 4 received 0 packet loss time 3003ms rtt min favo max mdey 0 263 0 291 0 357 0 038 ms Note Port 9998 8505
43. lect what audio codecs you need to use Batch Add Users It s available to batch add users please click Batch Add Users to see the following window 2 Batch Add Users x Extension Start Extension End DialPlan DialPlan 1 Password Random Save Cancel Input the extension number to start and end to define the extension range select the dialplan for the extension password can be random for each extension or defined to the same A Notice 1 The quantity of extension numbers for each node is determined by the node device model E g Node Chengdu is CooVox U50 CooVox U50 supports max 100 extensions then 100 extensions can be added to the node maximumly 2 The admin can set the extension rule for each node to distinguish the node E g Node Chengdu is 8xx Node NewYork is 7xx Node Doncaster is 6xx 8 2 Trunks If you wish to configure an outbound trunk to connect to the PSTN Public Switch Telephone Network or VoIP provider then you need to configure it here Basic gt Trunks VoIP Trunks VoIP Trunks FXO GSM Trunks List of Trunks New VoIP Trunk Provider Name Type Hostname IP Username Options No VoIP Trunk defined Please click on New VoIP Trunk button to add a Trunk The device supports a choice of two types of trunk customized VolP SIP trunk or FXO GSM BRI PRI trunk VoIP trunk can be configured here but FXO GSM BRI PRI trunk have to be configured from each CTN separately for differ
44. me that the contact comes from mandatory field Telephone The Contact s telephone number mandatory field E Mail The email of the applicant mandatory field Note applicant cannot receive the license file if email is incorrect Note Before apply license you need to confirm that CTMC is in network connectivity please refer to chapter 6 5 Fill in the whole information above to apply you will receive the email from ZYCOO CTMC License Production Center which means ZYCOO CTMC Production team 29 has already received your application Please waiting for the license release and the license file will be sent to your email which is filled in the above application form After receive license file you can upload it To upload CTMC license please click System Settings gt License gt Upload Upload License File Warning DO NOT edit the license file because a file with same name will be overwritten Please select file Choose File No file chosen Upload If license upload was successful then you will receive the following notification Result x Certificate verified successfully 30 nodes max If license upload failed then you will receive the following notification Result x Sy Certificate verified unsuccessfully 30 Chapter 8 NODES CONFIGURATION 8 1 Extensions This device supports SIP IAX2 and analog extensions It supports batch add users by selecting Extension Start amp
45. owed to leave Max Message Time min Maximum Time for each message to be allowed to leave Min Message Time sec MinimumTime for each message The message will be deleted A xine acter eminem tin Say Message CallerlD Play the Caller ID of the caller before playing the voice PEE ee BS y Say Message Duration Play the message duration before playing the voice message Play Envelope Play the date time and caller ID for the voicemail message Allow Users to Review Check this option to allow users to review the voice message Select Advance gt Voicemail gt Email Settings Email Settings General Email Settings Template for Voicemail Emails lv Attach voicemail to email Sender Name test From pbx zycoo com Subject New Voicemail from VM_CALLERID Message Hello VM_NAME you received a message lasting VM_DUR at VM_DATE from VM_CALLERID Save Cancel VM_DUR The duration of the voicemail message i VM_MAILBOX The recipient s extension VM_CALLERID The Caller ID of the person who left the message Reference Item Explanation Attach voicemail to Email The voicemail will be sent as attachment to the user s Email The sender s name will be displayed when you receive the Email Mailbox to send email 8 5 3 SMTP Settings In order to allow email messages to be sent to users with attached voicemail and faxmail messages the SMTP settings must to be configured 53
46. r Extension lt none gt T Global Ring Time Set sec 30 Enable Transfer W Enable Music On Ringback O Record Format GSM Y Default Settings for New User SIP W IAX2 0 Web Manager Wi Call Waiting W Agent L Voicemail W Delete VMai O VM Password 1234 NAT Transport UDP Y SRTP Audio Codecs 7 o E Wulaw lalaw 6 722 6 729 UG 726 Gsm LUspeex Reference Item Explanation Operator Extension Set extension number for Operator Global RingTime Set Set RingTime for every extension Enable Transfer Select to enable Transfer 50 Global Analog Settings Select Advance gt Options gt Global Analog Settings Global Analog Settings General Global Analog Settings Global SIP Settings Caller 10 Detect Caller ID Detection W Caller ID Signalina Bell US Y Caller ID Start Ring CID Buffer Length 2500 General Opermode Tone Zone China Relax DTMF U Send Caller ID After 1 Echo Cancel Echo Training no yes no number Busy Detection W Busy Count 3 Save Cancel Reference Item Explanation Caller ID Detection Enable Disable Caller ID Detection Caller ID Signaling Select the mode of Caller ID Signaling Caller ID Start Ring Caller ID start before ring Polarity Caller ID start when polarity reversal starts CID Buffer Length Default CID Buffer Length Opermode Set the Opermode for FXO GSM Ports ToneZone Select the ToneZone in your country Re
47. rs support this feature Contact your service provider for more information Advanced Options Call Method Call Method It s used for how to use analog ports for this trunk Order Order to select the non busy analog channel Reverse Order Reverse order to select the non busy analog channel Order Cycle Use round robin search starting at the next channel of the one that worked last time Reverse Circulation Use round robin search starting at the previous channel of the one that worked last time Resetinterval sets the time in seconds between restart of unused channels defaults to 3600 minimum 60 seconds Overlapdial Whether Asterisk can dial this switch using overlap digits Default no Preindication Tells how Asterisk should indicate Busy and Congestion to the switch user Default inband 36 Define voice prompt language for the trunk Select the dialplan for this trunk Switchtype Set the switchtype of PRI National ISDN 2 dms100 Nortel DMS100 4ess AT amp T 4ESS 5ess Lucent 5ESS euroisdn EurolSDN common in Europe ni1 Old National ISDN 1 qsig Q SIG Default is National ISDN type 2 Auto Fax Detection Detect the fax automatically BRI Trunk Click BRI Trunks gt New BRI Trunk New BRI Trunk x Description Lines 108283 Da Prefix Caller ID Advanced
48. t VM Password Set password for Voicemail for security reasons do not use the extension number or any easy combination like 1234 Delete VMail Check this option to delete voicemail from the PBX after it s sent by email Email Extension user s email address to receive email messages with FAX Voicemail attached fax or voicemail you need configure the fax to email voicemail options e g Tom gmail com Web Manager Allow this user to login to the Extension Management Panel to manage extension options including voicemail call recording call transfer etc when you select this option Agent Check this option to set this extension user as agent Call Waiting Pickup Group Enable call waiting Select the Pickup Group which the extension user belongs to NAT Check this option if extension user or the phone is located outside the NAT Network Address Translation available gateway Select the Transport Protocol UDP TCP TLS Enable SRTP Secure Real time Transport Protocol Default DTMF is rfc2833 It can be changed if necessary Set device IP address or subnet permitted to register to this extension with the IP PBX e g 192 168 1 77 or 192 168 10 0 255 255 255 0 Devices with other IP addresses are not Transport SRTP DTMF Mode Permit IP permitted to register to this extension Video Call Check to enable video calling for this extension And select the video codecs you need to use Audio Codecs Se
49. tarting with the first agent ring the extension of each agent in turn until the call is answered LeastRecent ring the extension of the Agent who has least recently received a call FewestCalls ring the extension of the Agent who has taken the fewest number of calls Random ring the extension of a random Agent RRmemory RoundRobin with Memory like RoundRobin above except instead of the next call starting with the first agent the system remembers which extension was called last and begins the round robin with the next agent Check each agent that is to be a member of this specific Call Center Queue Queue Options Announcements 0G Queue Options Announcements Caller Position Announcements Agent TimeOutisec 15 Frequency sec 30 Auto Pause Announce Hold Time Wrap Up Time sec 10 Max Wait Tim ik Es ds ax Wait ss Periodic Announcements Max Callers E Repeat Frequency sec O Join Empty as So Leave When Empty pmp auto Fill If not answered Report Hold Time Destination Hangup Save Cancel Reference Item Explanation Agent Specify the number of seconds to ring an agent s extension before TimeOut sec sending the call to the next Agent based on Ring Strategy Auto Pause If an Agent s extension rings and the Agent fails to answer the call automatically pause that agent so they stop receiving calls from the queue Wrap Up Time sec This is the amount o
50. than 15MB ce 8 5 6 DISA This feature allows an authorized user to call into the PBX and then place an outbound call using another trunk For example an employee working out of the office who needs to make an international call using trunks connected to the PBX By calling the DISA number and after entering the user PIN as authentication the caller will hear a dial tone and can make a call as if they were an extension on the PBX Especially in the CTMS DISA is a powerful feature to save long distance call cost for companies Please configure as below Select Advance gt DISA gt New DISA New DISA A Name PINSet Mlwithout PIN Record in CDR Response Timeout sec 2 Digit Timeout sec 3 Extension for this DISA Optional Allow Outbound Route Select DialPlan Save Cancel Reference Item Explanation PIN Set User will be prompted to input this number when PIN Authentication is needed Record in CDR Select to record Response Timeout sec The maximum time for waiting before hanging up if the dialed number is incomplete or invalid Default is 10 seconds Digit Timeout sec The maximum interval time between digits when typing S mr da ee O Extension for this If you want to access DISA by dialing an extension you can Select DialPlan Select the DialPlan for this DISA 58 8 5 7 Follow Me This feature allows callers to define a list of numbers internal and external where they can be rea
51. the IVR from an internal extension Click Custom to choose a DialPlan for IVR Please Select Select the IVR prompt that will provide the caller with instructions Ml on what options are available To configure the prompt in this page IVR Prompt Repeat Loops Loop times to repeat playing the IVR prompt if the caller does not e e Dial Other Extension Allow user to dial other extensions besides the listed options Keypress Event Select the available options beside the designated digit 8 4 3 IVR Prompts IVR prompts can be recorded by using any extension registered to the PBX or they can be uploaded from the Upload IVR Prompt section below IVR Prompts IVR Prompts IVR Prompts IVR Prompts Upload IVR Prompts List of Prompts Delete Selected F Name Options F 1 closed gsm Delete 2 welcome gsm Delete Upload IVR prompt Upload IVR prompt 43 Upload IVR Prompts IVR Prompts Upioacd IVR Prompts Upload IVR Prompts Note The sound file must be wav 16bit 8000Hz Mono gsm ulaw or alaw The size is limited in 15MB Please choose file to upload Choose File No file chosen Upload A Notice The device supports custom audio file with wav gsm ulaw alaw format Recordings must be smaller than 15MB 3 4 4 Call Queue Create Agent To allow a user to be considered an agent in a Call Center queue please select the Agent option for the specific user extension Select B
52. used Web GUI which can be easily accessed by IP address on a Linux server To access the CMTC GUI for the first time go to the default address http 192 168 1 100 9998 The default username is admin and the default password is admin CLOUD TELEPHONY WE FOCUS WE DELIVER MANAGEMENT CENTER Username Password Fil English v Login Once logged in you will see the following page yn GOD Cloud Telephony Management Center CTMO WE FOCUS WE DELIVER nr Offline online Alarm Node Management T Y Chengdu y Kielce t Doncaster i Dij a j Medellin Miami Network Settings Hannover caracas Taipei System Settings E Monterrey Tehran f Algiers La Paz Hanoi Lima sofia Santo Domingo Bucharest Buenos Aires kuala Lumpur Total 20 Online 16 Offline 3 Alarm 1 CTMC Info Version v1 0 0 Patch es System Time 09 10 2014 03 25 Run Time 18 min Step 1 VPN settings on server VPN settings is a basic and necessary application in CTMS for network construction This step can be skipped please just use the default VPN settings To configure the VPN server select Network Settings gt VPN Settings VPN Settings Enable VPN Port 1194 Protocol UDP Remote Network 11 10 10 0 255 255 255 0 Routings 11 10 10 0 255 255 255 0 Save Cancel Status Enable Reference Item Explanation Enable Disable VPN UDP TCP Remote Network Default Note Port number 9998 8505 98
53. utbound Routes are used to define and control how outbound calls are made and controlled If you do not allow an extension user to place external calls please ignore this section Please configure on this page Basic gt Outbound Routes DialPlans DialPlans DialRules List of DialPlans New DialPlan Default DialPlan Name Rules Options Spy Conference Ring Groups IVR Call ll 1 DialPlani Queues Paging and Intercom Directory Edit Delete DISA You can configure a basic match pattern of outbound routes and create different dial plans on this page Dialplans are assigned to extensions and determine what types of calls an extension can make For example create InternalDialPlan to include all Internal Calling Rules but do not select any outbound dial rules Select InternalDialPlan for all extension users that do not need the ability to make external calls Select DialPlans gt New DialPlan DialRules Dialrules defines patterns that will be used by the system to determine how to route a call These are particularly useful if you have multiple trunks and you want to control how these trunks should be used 38 New DialRule x PIN Set Place this call through a E Available Trunks Selected Trunks Custom Pattern Z Any digit from 1 to 9 N Any digit from 2 to 9 X Any digit from 0 to 9 Any number of additional digits Delete _ digits prefix from the front and auto add digit before dialing Save
54. utes 4 1 0 5 seconds minutes 3 seconds Bytes senton Bytes received on Bytes senton Bytes received Register Register ETHO ETHO ETH1 on ETH1 Status Count 220728860 895081908 0 0 Online 46 FXO E1 Connect Status call status Model Protocol Connect Status Protocol Status 32 Disconnected idle 1 El CPE Disconnected Down 33 Disconnected idle 14 Reference Item Explanation Bytes received on Bytes received on ETHO of node ETHO Bytes sent on ETH1 Bytes sent on ETH1 of node Bytes received on Bytes received on ETH1 of node ETHA Registration Status Registration status of node on CTMC Online Offline Alarm Registration Count Reconnection count of offline node Check FXO instant status FXO Connection Status call status 1 Disconnected idle 2 Disconnected idle Reference Item Explanation Connection Status Connected Disconnected Call Status Idle Busy Check GSM instant status GSM Connect Status call status 1 23 idle 2 NO SIM CARD Reference Item Explanation Signal strength of SIM card ADE Call Status Idle Busy Check E1 T1 instant status El Model Protocol Connect Status Protocol Status 1 El CPE Disconnected Reference Item Explanation Port Port of E1 T1 Physical Port Connected Disconnected Protocol Status UP DOWN Check BRI instant status BRI Connect Status BRI Model 1 Not Settings TE 2 Wot Settings TE 3 Not Settings TE 4 Wot Settin
55. v105 patchi Delete 1 After loading the package please upgrade the package from the menu Operation the firmware version related to the node device will be identified automatically when you select System Upgrade 2 You can Upgrade the package or the patch of the package separately Naming rule of ZYCOO IP PBX 1105 means the package version V105 Patchi means the patch version of package W105 To upload a package or update a file click Choose File Package List Upload Package Upload Package Warning DO NOT edit the file because a file with same name will be overwritten Please select file Choose File No file chosen Upload 19 Chapter 5 LOGS As the central management system all the logs of each node are monitored by CTMC This is much helpful for enterprises to manage and monitor the branch offices operations remotely System logs operation logs and call logs are included 5 1 Operation Logs Check the operation history by operation logs Click Logs 1 gt Operation Logs select the node you want to check and start date amp end date then click Filter Start Date 2014 w Device Chengdu Filter End Date 2014 MAC ID Operation Upgraded File Date Result 1 68692E030219 Service Reload 2014 06 20 02 34 29 SUCCESS 2 68692E030219 Service Reload 2014 06 20 02 43 27 SUCCESS 3 686926030219 Service Reload 2014 06 20 03 26 30 SUCCESS 4 68692E030219 Obtain Call Log 2014 06 20 03 30
56. wait for B to answer the phone and talk to B to introduce the call 1 1f B does not wish to take the call B can hang up the call and you are returned to your call with A 2 1f B wishes to accept the call you hang up the phone and caller A is transferred to the transferee B 3 1f the call goes to voicemail or you wish to abort the transfer simply press the disconnect call key sequence in Ux this case and the transfer will be aborted and you will be back on the call with the original caller A Disconnect Call Disconnect the current transfer call for Attended transfer Timeout for answer on Set the timeout value for answer on attended transfer attended transfer sec One Touch Recording Configure the function key for One Touch Recording Call Forward Enable Disable Call Forward and the settings of function keys for different forward modes Do Not Disturb Enable Disable Do Not Disturb Spy Configure the function keys for spy modes Blacklist Add Delete blacklist number 263 Voicemail Configure the function keys for entering voicemail and check extension voicemail Invite Participant In conference the administrator can invite people into the conference by dialing 0 After pressing 0 you will get dialtone and you can dial to invite people After the call is connected please press to direct the people into the conference or to
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