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1. sssesssssesseseseeeneeenenennneen nennen nennen nennen nennen enne 55 Additi nal TODICS S kines OO Changing EDC configuration defaults enm 56 Adj sting TOP SOUS Sadoc bites ros Pte a foeni a tuna a eS eee 57 Keeping the Internet alive on a dial up connection seesseeenn 57 Allowing access to CPGateway but not the Internet ssseseeeeeeee 58 Using a firewall or router to restrict a workstation to a single port 58 Using a workstation firewall for outgoing traffic only ssessseeeeeeeneneennennnen nnn nennen 58 Restricting specific IP addresses A 58 FAQ Frequently Asked Questions 59 Hirelle pel 02 Setup ee 62 Draft capture routines not available eee cece eeeeecceeeeeeeeeeeeeeeeeceaeeeeeeeesaeeeeeeeeaeeeeeesaeeseeeseaeseaeesneeeseaeeeaes 62 Credit Cards Option not installed or Terminal ID is Invalid 62 Credit card number and expiration date display sse nennen 63 Press F2 to use the card reader eene nennen nenne nnne nennen nnn tenerent nenna 63 Invalid card number message 63 Invalid cardSwipe dala iicet ct ertet dee isi re EAE ea ee ee PRX ER Leak cae E lees 63 Authorization problems e X m 64 Captured XXXXX Em 64 Your Name Goes Here and Your City prints on receipts 64 ey COUNTERPOINT Credit Car
2. NOTE CounterPoint does not currently support check processing with Paymentech Contacting Certegy To configure check processing through Certegy you will need your 10 digit Certegy Station Number which you can obtain by contacting Certegy at one of the following numbers Sales 800 633 9454 Support 800 215 6280 NOTE You do not need to obtain a Certegy Station Number if you are processing with RBS Lynk Contacting TeleCheck To configure check processing through TeleCheck you will need your 8 digit TeleCheck Merchant Number which you can obtain by contacting TeleCheck at one of the following numbers Sales 800 835 3243 Support 713 331 6442 ey COUNTERPOINT Credit Cards 12 Debit cards CounterPoint allows you to accept both ATM type debit cards and Visa MasterCard check debit cards as methods of payment However for a debit card to be accepted as tender the card must be swiped and a PIN must be entered using a PIN pad device You cannot manually enter a debit card transaction or process a debit card transaction without a PIN and there is no voice authorization facility for debit cards Further you can only accept debit cards as a method of payment if you are set up with your processor under the Retail industry type You may NOT accept debit cards if you are set up under the MOTO or Ecommerce industry types PIN pads must meet the DUKPT encryption standards Card readers must be programmed for Track 2 to be a
3. Set up draft capture beginning on page 38 If you are already processing American Express transactions you can find your Service Establishment number on the monthly Merchant Financial Activity Statement that you receive from American Express You can also obtain this number from your bank or financial institution from PNC Merchant Services or RBS Lynk if you are processing credit cards under the CMP or from American Express You do not have to perform any additional steps to begin authorizing American Express transactions directly using CPGateway However if you wish to use address and CID verification for American Express transactions that you authorize directly you must register for these services by contacting American Express at the following number Merchant Customer Service 800 528 5200 Electronic Benefit Transfer food stamps Electronic Benefit Transfer EBT is a system that allows recipients of Federal Food Stamp Program benefits to transfer their benefits to retailers as payment for goods purchased EBT replaces traditional food stamps with magnetic stripe cards that are processed in a similar manner as debit cards EBT eliminates the labor involve in handling paper food stamps and automates the payment and settlement process If you are processing credit cards through TSYS First Data North or RBS Lynk under the Retail industry type and you are using CPGateway CounterPoint allows you to accept EBT food stamps as tender
4. AVS CVV2 CVC2 debit cards and check guarantee services through Certegy and TeleCheck In addition CPGateway offers e Fast authorization response times typically 2 seconds e Internet based service uses your existing Internet connection e Simple configuration e Affordable fees e Ease of use e Reliability e Support for multiple workstations through a single Internet connection Direct authorization of American Express transactions e Electronic Benefit Transfer EBT food stamps through TSYS First Data North and RBS Lynk e Faster batch settlements e Automatic failover to dial up connection Visit www CPGateway com for more information about the features that the CPGateway service offers or to sign up for CPGateway Authorizing a charge using CPGateway To authorize a charge through CPGateway record the sale in CounterPoint in the normal manner and then obtain the credit card information by using an MSR card reader or by entering the card information manually CounterPoint connects to CPGateway over the Internet using the TCP IP protocol and requests the authorization CPGateway quickly obtains the authorization from your card processor and passes it back to CounterPoint Because your CounterPoint system connects to CPGateway through the Internet and CPGateway maintains a constant high speed connection to your card processor you avoid the delays that are normally associated with dial up service and modems and typ
5. CounterPoint supports MSR card readers from a variety of manufacturers For example the following screen illustrates device code settings for a VeriFone 2000 card reader RE Camptown Sports SS CounterPoint 7 5 Hele B Pee Device codes E b 1 Device type Card reader 2 Device code 3 Description VeriFone 2000 4 Type Serial Parameters 12 7 E 1 5 Enable None 6 Disable None 7 Preamble None 8 Postamble 03 9 Clear None 10 Manufacturer VeriFone 11 Prompts 12 Swipe prompt SWIPE CARD NOW 13 Idle prompt THANK YOU Field number to change F2 Device test For each Card reader device code you define do the following e Select Serial or Keyboard from the Type field to specify the device type e For Serial devices specify the appropriate communication Parameters e baud data bits parity and stop bits Leave the Parameters field blank if the communication parameters for the card reader will be set externally NOTE For VeriFone 1000 1000SE 2000 MSRs enter 12 7 E 1 in the Parameters field For VeriFone Everest Omni MSRs enter 96 8 N 1 in the Parameters field For VeriFone MX800 series MSRs use the Set externally setting e Enter any necessary Enable and Disable codes Preamble or Postamble values or Clear code that the device requires The Enable Disable and Clear fields are only available for Serial devices For Track 1 readers enter
6. COUNTERPOINT Credit Cards 30 Step 10 Define SYNEDC CFG CounterPoint obtains a variety of credit card processing parameters from the SYNEDC CFG file in your top level directory These parameters include some of the information you gathered from your financial institution or PNC Merchant Services in Step 1 of the configuration process along with any additional settings that may be required for your modem or your check processor To define the SYNEDC CFG file you must copy the appropriate WINxxx CFG file and then add the necessary parameters for your processor as outlined in the following sections You must add all parameters before the first tilde character in the SYNEDC CFG file You must also start and end each parameter line with a backslash V and insert a backslash between each parameter Finally each parameter line cannot exceed 80 characters For example the following parameter line defines the name city state and ZIP Code for a particular merchant MNCamptownGolfiMCMEMPHIS MSTN MZ38138 MP800 123 4567 Refer to Draft Capture in the CounterPoint Electronic Documentation for more information about editing the SYNEDC CFG file Using multiple batch number files Except for PNC Merchant Services and First Data North all processors use the BATCHNO DAT file in the top level directory to determine the next batch number to use during settlement Certain configurations such as multi store WAN environments may re
7. PIN pad If you are using a VeriFone Everest Plus PIN pad you must load the VeriFone Multi Pay application onto the device to configure it to work with CounterPoint Follow these steps 1 Download Multi Pay application MultiPayEverest zip from the Other Downloads page in the Support area of the CounterPoint website www counterpointpos com support NOTE You must be a current CSS subscriber to access and download files from the Support area of the CounterPoint website 2 Extract the MultiPayEverest zip file into a temporary directory 3 Connect the Everest PIN pad to the COM1 port on your computer NOTE f you need to connect to the COM2 port instead edit the d bat file located in the directory to which you extracted the MultiPayEverest zip file and change the p1 parameter to p2 or another valid COM port 4 On your PIN pad hold down the 7 key and the Enter key simultaneously The message PSWD appears on the display Enter 166831 the default password on your PIN pad Press the Enter key twice The message Function Downld appears on the display Press the Enter key again The message Port Port 1 appears on the display Press the Up Arrow key on the right hand side of the PIN pad above the EBT key until Port 3 appears on the display 8 Press the Enter key The message AutoBaud Check appears on the display while the device is waiting to load the Multi Pay application 9 On your computer open a command prompt go t
8. a Preamble value of 25 and a Postamble value of 3F For Track 2 readers enter a Preamble of 3B and a Postamble of 3F NOTE VeriFone card readers require a Postamble which can be any hexadecimal value For Serial devices select the Manufacturer either VeriFone or Other e Specify whether you want the card reader to display text prompts to the customer from the Prompts field and then enter the Swipe prompt and Idle prompt values that you want to appear on the card reader ey COUNTERPOINT Credit Cards 48 PIN pads Skip this section if you are not processing debit cards or EBT food stamps Use Setup Point of Sale Device codes to define a device code for each PIN pad you are using to process debit cards and or EBT food stamps and then use Setup Point of Sale Registers to assign each PIN pad device code to the appropriate workstation CounterPoint supports the PIN pads listed on page 12 for use with debit cards and or EBT food stamps The following screen illustrates a valid device code for a VeriFone 1000SE PIN pad BS CounterPoint 7 5 Biel xi JBE eil eieiei e Biel Device codes Camptown Sports 1 Device type PIN pad 2 Device code V1000 3 Description VeriFone 1000SE 4 Type Serial Parameters 12 7 E 1 5 Enable None 6 Disable None 7 Preamble None 8 Postamble 03 9 Clear None 10 Manufacturer VeriFone ENTER PIN NOW AMT THANK YOU DUKPT Not app
9. card has expired No transactions are being written Problem No transactions are being written to the EDC transaction file for a particular pay code This problem indicates one of the following conditions e The Terminal ID for the pay code is set to Simulate e The pay code is configured to Authorize only not to Authorize and settle e You are running CounterPoint in Demo mode Solutions e f the Terminal ID for the pay code is set to Simulate no transactions are written to the EDC transaction file Make sure the Terminal ID for each pay code is set to the appropriate value for your processor in Setup Point of Sale Stores Draft Capture e f the pay code is configured to Authorize only no transactions are written to the EDC transaction file Make sure that the Set field in Setup Point of Sale Stores Draft Capture is set to Authorize and settle S for the pay code e f you are running CounterPoint in Demo mode you must specify a valid Temporary key or Permanent key in System Registration to allow transactions to be written to the EDC transaction file Noise on line errors Problem encounter the Noise on line message when trying to settle transactions Solutions e Invalid Terminal ID for settlement Set your Terminal ID according to the Terminal ID section of this document for your processor e Invalid SYNEDC CFG for this processor Define the appropriate SYNEDC CFG settings for your processor as outlined
10. devitty1a Modem brands and initialization strings This section details initialization strings for modems that have been tested by Radiant or that have been used successfully by our dealers in the field Accura 14 4 External The best init string for EDC appears to be ATX4 S921 11 55 37 0 EQVBN amp Q Accura 28 8 or 33 6 Dealer reported init string for EDC AT amp C1 amp D2 amp K0 amp M0 amp Q0 amp N3 amp U3 NOTE Dealer reports that the above init string is not reliable with the 56K models especially one with v 90 compliance Amquest 14 4 The best init string for EDC appears to be ATEOF4Q0V0X4 amp C1 amp D2 amp M0 amp Q6 F4 sets the connect speed to 1200 bps F5 sets the connect speed to 2400bps ey COUNTERPOINT Credit Cards 71 Aspen 28 8 Use BLAST s terminal mode to write the following init string to the modem s memory using AT amp W ATEOQOV0OX4 amp C1 amp D2 amp KO amp Q6 N0 CO In SYNEDC CFG use MIAT amp Y0 to call the init string from the modem s memory Best Data 33 6 Dealer reported init string for EDC AT amp P2 amp C1 amp Q0S37 3N0 The above init string sets the baud rate to 300 bps so if you plan to use Multi Site you will need to issue ATS37 0 from BLAST or whatever communications package you are using Boca 2400 Internal Set the following init string AT NOS0 0Q0V0X4 amp C1 amp D2 For a Boca Modem the parameter amp C1 turns off force carrier high Use BLAST s terminal mode to write
11. ey COUNTERPOINT Credit Cards 29 Step 9 Set the WINEDC environment variable You must set the WINEDC environment variable to the appropriate value for your processor to ensure that the correct credit card software is loaded when you start CounterPoint You can set the WINEDC environment variable in the synrun syn file Windows systems or the synsuppl file Unix Linux systems which are located in your top level CounterPoint directory You can also set WINEDC in the System Control Panel on Windows NT 2000 XP systems or in the AUTOEXEC BAT file on Windows 95 98 systems The following table lists the WINEDC setting for each processor for both Windows and Unix systems Processor WINEDC setting Windows WINEDC setting Unix First Data North WINCES rtsces First Data South WINNAB rtsnab NaBANCO Paymentech WINPMT rtspmt PNC Merchant Services WINCES rtsces RPS RBS Lynk WINLNK rtsink TSYS Vital WINVIS rtsvis For Windows systems set the WINEDC environment variable using the following command where WINxxx is the appropriate setting for your processor SET WINEDC WINxxx For Unix Linux systems set the WINEDC environment variable using the following command where rtsxxx is the appropriate setting for your processor WINEDC rtsxxx export WINEDC Refer to Environment Variable Setup in the CounterPoint Electronic Documentation for more information about setting environment variables ey
12. for a Zoom modem this is E0 e Turn off speed negotiation for a Practical Peripherals modem this is NO e Make sure responses to computer are Enabled DTE for a Zoom modem this is Q0 e Make sure responses are Verbose for a Zoom modem this is VO e Make sure all responses are sent for a Zoom modem this is X4 e f you receive a modem command error you may need to limit the responses In this case you should try X3 e Make sure DCD indicates presence of data carrier for a Zoom modem this is amp C1 e fthis parameter is NOT a default your modem in some cases it is best to write this parameter to the modem s memory in BLAST s terminal mode e Make sure DTR drop causes modem to hang up Auto answer is inhibited For a Zoom modem this is amp D2 For some modems it may be necessary to make sure DTR drop causes modem to do a soft reset For a Zoom modem this is amp D3 e Disable flow control for a Zoom modem this is amp KO e Make sure direct asynchronous mode is selected no error correction or speed buffering for a Zoom modem this is amp Q0 For some modems it may be necessary to select asynchronous mode with speed buffering no error correction for a Zoom modem this is amp Q6 ey COUNTERPOINT Credit Cards 74 e Let Data Set Ready DSR follow CD If the default on the modem is to force DSR high on turn this off For a Multi Tech modem this is amp S1 e Make sure data compression is disabled for a Zoom mo
13. guarantee services If you are using check guarantee services from Certegy formerly Equifax or TeleCheck you must arrange for your check transactions to be routed through your processor instead of split dialed To do this complete the appropriate steps for your processor First Data North If you are processing with First Data North follow these steps to route check transactions through First Data North Certegy 1 Contact your Certegy service representative and obtain your 10 digit Certegy Station Number Refer to Check authorization on page 11 for more information about contacting Certegy Contact First Data North and ask to have your account entitled for Certegy Provide First Data North with your 10 digit Certegy Station Number to use as the Service Establishment Number SE Your account must be entitled for Authorization only and will be available for use on the next business day Until your account is entitled you will not be able to process checks TeleCheck 1 Contact your TeleCheck service representative and obtain your 8 digit TeleCheck Subscriber Number Refer to Check authorization on page 11 for more information about contacting TeleCheck 2 Findthe first two digits of your TeleCheck Subscriber Number in the TeleCheck Location Codes table on page 24 and replace them with the corresponding 3 digit Region Code to build your 9 digit TeleCheck SE number For example if your TeleCheck Subscriber Number i
14. information you obtained from your financial institution in the following format BBBBBB 6 digit BIN MMMMMMMMMMMM 12 digit Merchant Number For example if your BIN is 401205 and your Merchant Number is 012345678901 your Terminal ID for credit card authorization and settlement and for checks would be 401205012345678901 NOTE Use this Terminal ID for all credit card including Visa MasterCard American Express and all other credit card types and check pay codes First Data South If you are processing with First Data South formerly NaBANCO simply use the 1 1 digit Merchant Number you received from your financial institution as the Terminal ID for credit card authorization and settlement and for checks Paymentech If you are processing with Paymentech you will use the same Terminal ID value for all credit card transactions Credit cards Use the table below to build a valid 19 digit Terminal ID using the information you obtained from your financial institution in the following format for all credit card transactions CCCCMMMMMMMMMMMMTTT CCCC 4 digit Client Number MMMMMMMMMMMM 12 digit Merchant Number 3 digit Terminal Number For example if your Client Number is 0001 your Merchant Number is 999999999999 and your Terminal Number is 421 your Terminal ID for credit card authorization and settlement would be 0001999999999999421 ey COUNTERPOINT Credit Cards 45 Radiant Pay
15. is described below 1 Setup your dial up networking properties to Autoconnect so that no manual intervention is required 2 Create a shortcut to launch the dial up system 3 Copy the shortcut to the same directory from which the batch file runs Run a script along the lines of the sample below to start the dial up process if the Internet connection drops This sample script tests connectivity every 60 seconds and re establishes the connection if it is not connected For this script the shortcut should be named DIALUP and should be located in the same directory from which the batch file runs BEGIN SLEEP 60 PING PRIMARY CPGATEWAY COM IF ERRORLEVEL 0 GOTO BEGIN PING WWW YAHOO COM IF ERRORLEVEL 1 GOTO NOCONN NOCONN START W DIALUP LNK SLEEP 60 GOTO BEGIN ey COUNTERPOINT Credit Cards 58 Allowing access to CPGateway but not the Internet There are a number of different ways to configure your system so that users can access CPGateway without unrestricted access to the Internet including e Using a firewall or router to restrict a workstation to a single port Using a workstation firewall for outgoing traffic only Restricting specific IP addresses Using a firewall or router to restrict a workstation to a single port If your firewall or router can restrict particular workstations to particular ports you can program the device so that a workstation can pass CPGateway transactions through the appropriate port 50
16. receive the message Captured XXXXX from the processor when trying to authorize a transaction Solution You are calling into a host based system CounterPoint requires a terminal based system Contact your bank or financial institution CounterPoint Credit Card software only works with terminal based systems Your Name Goes Here and Your City prints on receipts Problem On the customer s receipt it says the transaction took place at YOUR NAME GOES HERE and YOUR CITY instead of the end user s place of business Solution Edit the SYNEDC CFG file to replace the name city state zip and time zone with the appropriate settings ey COUNTERPOINT Credit Cards 65 Settlement problems In general error messages shown on the Settlement Journal preceded by PROCESSOR are text messages transmitted by the processor and reported on the journal If the resolution is not listed in this document it is most likely that the problem will be resolved by directing your question to the processor Radiant will most likely not have any information regarding the specific messages that the processor might issue Normally a merchant is provided a helpdesk number where there are people who should be able to explain the messages If you have spoken with the helpdesk and were not able to resolve the issue Radiant Support might be able to provide you a phone number you can use to contact the processor l error messages Problem received the messag
17. stores including instructions for defining pay codes ey COUNTERPOINT Credit Cards 38 Step 12 Set up draft capture When you have defined the necessary pay code for each method of payment you accept follow these steps to define your draft capture settings 1 Start CounterPoint and select Setup Point of Sale Stores Draft Capture AE Ee giel eieiei e Eje Draft capture SYN EDC 1 754D Vital f Camptown Sports Store number 1 Camptown Sports Main Phone_number Baud Protocol Server 1 615 555 2343 2 615 555 2353 24 2 213 782 2122 24 5 6 FE 8 Phn Alt Processor Terminal ID 9 Settlement 2 1 Vital 4012050123456 78901 10 Industry type Retail 11 Use AVS and CVV2 CVC2 12 Require PU for purch cards N 13 Use CPGateway Y Merchant t 5643210789 14 Use AmEx Direct SE 1234564560 15 Use EBT FCS ID 7894560 Field number to change Fi Next Enter the Store number of the store for which you want to define draft capture settings Enter a Phone number to use for the authorization or settlement of draft capture transactions and then specify the Baud rate to use with that phone number 4 If you are processing with First Data South NaBANCO through the Western Union packet network enter W in the Protocol field Otherwise leave this field blank 5 If you are using the Modem Server Option enter a Sever Group ID to assign to the phone
18. string add the MI parameter to SYNEDC CFG in the following format where xxxxx is the initialization string for your modem MIATxxxxx For example if you are using a US Robotics Sportster Non V 90 modem you would enter the following setting MIAT amp D2 amp K0 amp M0 amp C1 amp N2 Refer to Modem configuration and troubleshooting on page 69 for information about modem initialization strings including a list of initialization strings for specific modems and instructions for determining the initialization string for other modems 6 Save your changes and close the SYNEDC CFG file Step 11 Get up stores When you have added the necessary settings to your SYNEDC CFG file make sure that you have set up your stores in CounterPoint and defined the necessary pay codes in Setup Point of Sale Stores Stores For each store you must define at least one pay code of the type Credit crd before you can configure draft capture settings for credit card processing You can create a separate pay code for each type of credit card you will accept or you can define a single pay code for all credit cards If you are processing checks you must define a Check pay code as well If you are processing debit cards you must also define a Debit card pay code Finally if you processing EBT food stamp transactions you must define an EBT pay code Refer to Stores in the CounterPoint Electronic Documentation for more information about setting up your
19. telephone lines that are only reliable up to 9600 baud The answer is that today s modems are smart modems Smart modems use data compression and buffering to make the data smaller than it really is transmit it over the phone line at 9600 baud and then decompress it on the other end Using this technology the actual throughput of data can be greater than 9600 baud even though the transmission speed is only 9600 baud The majority of the problems encountered when using Credit Card Option are caused by this smart technology Today s modems have high speeds fax capability voice mail and e mail capability answering machine capability error correction data buffering etc If the modem is not set up properly communications may fail If a modem with a specific capability is trying to connect to a modem without those capabilities or is not set up in the same way errors can occur Many different brands of modems are available and it isn t possible for Radiant to test every possible combination of equipment When we do test a specific modem we will continue to add to this document in order to provide the most complete list possible of modems that we know will work properly COM Port IRQS Devices attached to workstations running CounterPoint should be defined for standard COM ports and IRQs If your workstation has four COM ports available you can define them in CMOS Windows and CounterPoint using the following configuration witho
20. that was supplied with the device configure the check reader s communication settings and test the device to ensure that it can communicate with your CounterPoint workstation 3 If you are using an IBM SureMark or Epson TM series device no additional configuration is required Proceed to Step 9 Set the WINEDC environment variable on page 29 If you are using a MICR check reader from a manufacturer other than IBM or Epson you must program your MICR check reader to use the format required by TSYS The appropriate format depends on the check processor as detailed below NOTE RPS RBS Lynk does not support check authorization through TeleCheck Certegy If you are using Certegy program your MICR check reader to match the following format i e the TAC format using the software and instructions provided by the manufacturer T lt routingnumber gt A lt accountnumber gt C lt checknumber gt The following table lists the pre defined Certegy format for a popular check reader Manufacturer Model Format setting MagTek Mini Maxi 3800 TeleCheck If you are using TeleCheck program your check reader to match the following format i e the TOAD format using the software and instructions provided by the manufacturer T lt routingnumber gt T lt accountnumber gt O lt checknumber gt The following table lists the pre defined TeleCheck format for a popular check reader Manufacturer Model Format setting MagTek Mini Maxi 0002
21. using and the type of pay code you are defining Refer to the appropriate section for your processor following these steps beginning on page 43 for more information about determining the Terminal ID value to use Enter the minimum amount for which authorizations are required in the Min Amt field NOTE For Debit card and EBT pay codes the Min Amt field is set to 0 by default and cannot be changed From the Set field select Authorize and Settle to electronically authorize and settle transactions processed with the pay code or Authorize only to electronically authorize but not settle charges for the pay code If you select Authorize only you must deposit credit card slips at your bank to receive payment for credit card transactions NOTE For Check pay codes this field is set to Authorize only A by default For Debit card and EBT pay codes this field is set to Authorize and Settle S by default These values cannot be changed For a credit card pay code select Yes from the Rst Type column if you want to restrict the pay code to a particular type of card and then select the cards you want to allow from the Cards allowed window NOTE Repeat this step for each credit card debit card check and EBT pay code to configure draft capture settings for all of the appropriate pay codes 17 Press Enter at Field number to change to save your draft capture settings NOTE Repeat these steps for each store for which you want to defin
22. variable on page 29 If you are using a MICR check reader from a manufacturer other than IBM or Epson you must program the check reader to use the format required by First Data North The appropriate format depends on the check processor you are using Certegy If you are using Certegy program your MICR check reader to match the following format using the software and instructions provided by the manufacturer lt routingnumber gt T lt accountnumber gt A lt checknumber gt The following table lists pre defined Certegy formats for popular MICR check readers Manufacturer Model Format setting IVI MR1000 MagTek Mini Maxi Checkmate CMR400M FDMS VeriFone Printer TeleCheck If you are using TeleCheck program your check reader to match the following format using the software and instructions provided by the manufacturer lt routingnumber gt lt accountnumber gt The following table lists the pre defined TeleCheck format for a popular check reader Manufacturer Model Format setting MagTek Mini Maxi 0800 ey COUNTERPOINT Credit Cards 28 TSYS First Data South or RPS RBS Lynk If you are processing with TSYS Vital First Data South Radiant Payment Services or RBS Lynk follow these steps to set up your MICR check reader 1 Follow the manufacturer s instructions to connect the MICR check reader to your CounterPoint workstation using either a serial port or a keyboard wedge 2 Using the software
23. you obtained from www CPGateway com in Step 4 of the configuration process ey COUNTERPOINT Credit Cards 55 Test a live transaction Using Ticket Entry enter a live transaction and authorize it through CPGateway to ensure that you can obtain a live authorization from your processor through the Internet Test automatic dial up failover If you are using CPGateway and a dial up connection either a locally connected modem or the Modem Server Option CounterPoint will automatically failover to your dial up connection if there is a problem with your Internet connection To test dial up failover you must first disable your Internet connection When you are sure that your Internet connection is disabled enter another CPGateway test transaction in Ticket Entry CounterPoint should automatically failover to your dial up connection and obtain an authorization directly from your processor You will experience some delay as your workstation makes multiple attempts to locate the CPGateway host You may perform an additional test using the CPGateway status utility Select Point of Sale Draft capture CPGateway status press F2 to disable CPGateway and then enter another test transaction in Ticket Entry Again CounterPoint should automatically failover to your dialup connection When the test is complete press F2 again from Point of Sale Draft capture CPGateway status to re enable CPGateway WARNING Remember to restore your Intern
24. 000 for First Data North PNC 50001 for TSYS 50003 for RBS Lynk 50005 for Paymentech and 50004 for American Express direct but the workstation s browser will not be able to surf the web port 80 Many less expensive routers do not have the ability to restrict by port Using a workstation firewall for outgoing traffic only You can install a personal firewall on each workstation and configure the workstation so that it only allows outgoing traffic to primary cpgateway com and secondary cpgateway com or only to the ports listed above There are a number of personal firewalls available as free downloads including ZoneAlarm www zonelabs com and SyGate Personal Firewall www sygate com Restricting specific IP addresses While you can restrict access by specific IP address this approach is not recommended because the IP addresses for primary cpgateway com and or secondary cpgateway com could change in the future although this is very unlikely If these addresses change you would not be able to access CPGateway until you reconfigured your system Listed below are two approaches to restricting IP addresses Setting up a DNS server on your LAN To set up a DNS server on your LAN Local Area Network 1 Ping primary cpgateway com and secondary cpgateway com to determine the IP address of the workstation 2 Setup a DNGS server on your LAN that contains IP addresses for primary cpgateway com and secondary cpgateway com only 3 Ensu
25. CFG in Notepad or another text editor Add the following parameters to the SYNEDC CFG file and specify the appropriate settings for each MN Merchant name e g MNCamptownGolf MC Merchant city e g MCMEMPHIS MS Merchant state e g MSTN MZ Merchant ZIP Code e g MZ38138 MP Merchant phone number e g MP800 123 4567 NOTE You can use whatever phone number format you prefer up to 15 characters for the MP parameter 4 Add the following parameters and specify the settings you received from your financial institution in Step 1 of this process PL Plan Number Category Code e g PL1234 AG Agent Number e g AG123456 CH Chain Number e g CH654321 ST Store Number followed by Terminal Number e g ST67895555 CC Optional Currency Code e g CC321 LN Optional Merchant Location Number e g LN54321 TS Optional V Number e g 71234567 NOTE Replace the V prefix in your V Number with a 7 for a total of eight digits TZ Time Zone e g TZ706 NOTE If your bank did not provide you with a Time Zone setting find your time zone in the following table and specify the corresponding setting in the TZ parameter Time zone Setting Eastern Standard Time EST 705 Central Standard Time CST 706 Mountain Standard Time MST 707 Pacific Standard Time PST 708 ey COUNTERPOINT Credit Cards 37 5 If your modem requires an initialization
26. Cards 46 Modems Use Setup Point of Sale Device codes to define a device code for each of your modems and then use Setup Point of Sale Registers to assign each Modem device code to the appropriate workstation CounterPoint supports a broad range of modems from a variety of manufacturers many of which are listed in Modem configuration and troubleshooting on page 69 For example the following screen illustrates valid device code settings for a US Robotics Sportster 14 4 Non V 90 modem LrTITIA w eu 99 0000 PIS Ha AA gee 39 gs Device codes Camptown Sports 1 Device type Modem 2 Device code USROB 3 Description US Robotics Sportster 14 4 4 Enable None 5 Disable None Field number to change F2 Device test Each Modem device code should include the appropriate Enable and Disable codes for the type of modem you are defining Refer to Modem configuration and troubleshooting on page 69 and the manufacturer s recommendations for more information about determining the appropriate Enable and Disable codes for a particular modem ey COUNTERPOINT Credit Cards 47 Card readers Use Setup Point of Sale Device codes to define a device code for each MSR card reader that is connected to a CounterPoint workstation and then use Setup Point of Sale Registers to assign each Card reader device code to the appropriate workstation
27. Data North First Data South TSYS Acquiring Solutions formerly Vital and Paymentech These processors allow you to take advantage of the full range of credit card processing features that CounterPoint offers and to ensure compliance with current credit card standards Regardless of which processor you use CounterPoint provides your business with an integrated solution for processing credit cards and other EDC transactions This document explains the process of configuring your CounterPoint system to process credit cards and other EDC transactions including detailed configuration instructions for each supported card processor This document also provides troubleshooting information to assist you in solving common and processor specific problems you may encounter For general information about setting up your CounterPoint system to process EDC transactions refer to Draft Capture in the CounterPoint Electronic Documentation Other documents that contain additional information about credit card processing include Device Codes Registers Drawers and Setting up Point of Sale Devices These documents are referenced throughout the following pages where appropriate ey COUNTERPOINT Credit Cards 6 Credit card processing features CounterPoint offers the following credit card processing features e Comprehensive electronic credit card processing capabilities including authorization reporting and settlement e Check guarantee servi
28. Data North Also called CES Cardnet or FDMS North Radiant Payment Services RBS Lynk TSYS Formerly Vital and VisaNet Paymentech Formerly Gensar and Transnet First Data South Also called NaBANCO or FDMS South Can authorize and settle directly with American Express If you are using CPGateway you can configure CounterPoint to authorize AmEx transactions directly through American Express With this configuration AmEx transactions are still settled through your processor If you are not using CPGateway AmEx transactions are authorized and settled through the processor not directly with American Express Does CounterPoint support leased lines No Credit card processing software in CounterPoint only supports dial up lines and the CPGateway Internet service Is a separate copy of Credit Cards Option required for each store in a Multi Site configuration A separate Credit Card Option must be purchased for each CounterPoint system Does CounterPoint handle debit cards Debit cards are fully supported for all CounterPoint merchants Refer to Debit cards on page 12 for additional information about this feature ey COUNTERPOINT Credit Cards 60 The processor is using a 300 baud phone line Isn t that slow don t want my customers waiting in line for their transaction to be authorized There is very little data being transmitted during credit card processing Even at 300 baud the entire data transmission takes only
29. EDC CFG file for this processor ey COUNTERPOINT Credit Cards 76 Problem receive the message Communications time out when performing a device test or when attempting a credit card authorization Solution If the modem will not dial remove the modem using the Modems icon in the Control Panel The fact that the modem is defined in Windows makes it unavailable for CounterPoint This problem is usually associated only with internal modems If the modem is auto detected the next time Windows starts go to System in the Control Panel and choose the Device Manager tab Highlight the modem then click Properties and check Disable in this hardware profile Removing the modem from the hardware profile will make it unavailable to Windows for functions such as dial up networking Windows Dial Up Networking does not release the modem after the connection is terminated If you initiate a dial up networking connection you will not be able to use the modem for CounterPoint credit card processing until you restart Windows The only other solutions are to set up two modems on the workstation one for CounterPoint and one for dial up networking or use a different machine for credit card processing Problem The modem dials connects retries connects and finally aborts Solution Make sure that the processor has the merchant set up on a terminal system not a host system Turn off all of the modem s extra features such as error correctio
30. FG file and specify the appropriate settings for each MN Merchant name e g MNCamptownGolf MC Merchant city e g MCMEMPHIS MS Merchant state e g MSTN MZ Merchant ZIP Code e g MZ38138 MP Merchant phone number e g MP800 123 4567 NOTE You can use whatever phone number format you prefer up to 15 characters for the MP parameter 4 Add the following parameters and specify the settings you received from your financial institution in Step 1 of this process PL Plan Number Category Code e g PL1234 AG Agent Number e g AG123456 CH Chain Number e g CH654321 ST Store Number followed by Terminal Number e g ST67895555 cc Optional Currency Code e g CC321 LN Optional Merchant Location Number e g VLN54321V TS V Number e g 71234567 NOTE Replace the V prefix in your V Number with a 7 for a total of eight digits TZ Time Zone teg TZ706 NOTE If your bank did not provide you with a Time Zone setting find your time zone in the following table and specify the corresponding setting in the TZ parameter Time zone Setting Eastern Standard Time EST 705 Central Standard Time CST 706 Mountain Standard Time MST 707 Pacific Standard Time PST 708 ey COUNTERPOINT Credit Cards 33 5 Ifyou are processing debit cards through TSYS add the following parameters to the SYNEDC CFG file and specify the settings you received from yo
31. Problem When try to enter my Terminal ID for the CounterPoint Merchant Program CMP in Setup Point of Sale Stores Draft capture receive one of the messages below My PNC Merchant Services representative tells me that have a valid Terminal ID In Setup Point of Sale Stores Draft Capture Credit Cards Option is not installed Settlement Terminal ID is invalid OR Credit Cards Option is not installed One or more Terminal IDs is invalid In Point of Sale Draft Capture Authorize or Point of Sale Draft Capture Settle Credit Cards Option not installed Terminal ID not valid Solutions e Download and install the current CounterPoint Service Pack which you can obtain from our website at http www counterpointpos com support software cpv7 htm Instructions for installing the Service Pack are included on the website NOTE You must be a registered CSS subscriber to access the Support area of the CounterPoint website and download Service Packs e He merchant is processing with First Data North and does not wish to process under the CMP i e through PNC Merchant Services as described in CounterPoint Merchant Program on page 8 the merchant must purchase and register the Credit Cards Option ey COUNTERPOINT Credit Cards 63 Credit card number and expiration date display Problem When swipe a credit card at the card number prompt in ticket entry the card number and expiration date display on the same lin
32. Store number 1 Camptown Sports Main Phone number Baud Protocol Server 1 615 555 2942 2 2 615 959 2353 24 2 213 782 2122 5 6 1 8 hy Processor Terminal ID 9 Settlement Ph Vital 4012050123456 78901 10 Industry Retail 11 Use AVS r PCwo cuco 1 12 Require P D for purch cards N 19 Use CPGateway 7 V Merchant M 5649210789 14 Use flnEx Direct v mA 1234564560 15 Use EBT 7 Y FCS ID 7894560 Field number to change ECH Reconfirm your Internet connection In an earlier step you confirmed that your CounterPoint workstation could access the Internet If you have changed your workstation s configuration at all since that step you may wish to reconfirm that your workstation can still connect to the Internet Test a DEMO transaction Using Ticket Entry enter a test transaction You should receive a message from CPGateway that the simulated transaction was authorized e g OKDEMO or that it was declined e g DECLINE DEMO Either of these messages indicates a successful test NOTE About 80 of test authorizations are successful Make sure that you void any tickets for transactions that you authorize using the DEMO CPGateway Merchant to prevent them from being settled with live transactions Configure draft capture for live CPGateway operation From Setup Point of Sale Stores Draft capture select Yes from the Use CPGateway field and then enter your actual CPGateway Merchant which
33. T123456789012345 4 If you are not using purchase cards but you wish to include a phone number to print on customers monthly credit card statements add the MP parameter to the SYNEDC CFG file and specify the phone number to print 5 If your modem requires an initialization string add the MI parameter to SYNEDC CFG in the following format where xxxxx is your modem s initialization string MIATXxxxx For example if you are using a US Robotics Sportster Non V 90 modem you would enter the following setting MIAT amp D2 amp K0 amp M0 amp C1 amp N2 Refer to Modem configuration and troubleshooting on page 69 for information about modem initialization strings including a list of initialization strings for specific modems and instructions for determining the initialization string for other modems 6 If you are processing checks with Certegy add the following parameter CKE NOTE Do not add this parameter if you are processing checks with TeleCheck 7 Save your changes and close the SYNEDC CFG file ey COUNTERPOINT Credit Cards 32 TSYS If you are processing with TSYS Vital follow these steps to edit your SYNEDC CFG file 1 Copy the WINVIS CFG file in your top level CounterPoint directory to SYNEDC CFG using one of the following commands Windows COPY WINVIS CFG SYNEDC CFG Unix Linux cp WINVIS CFG SYNEDC CFG Open SYNEDC CFG in Notepad or another text editor Add the following parameters to the SYNEDC C
34. We 15 Setting up credit card processing 16 Step 1 Obtain information for your processor ssssssseeenm eme 17 First Data gu E 17 DV sa lli unos MIL eu It I nM IE 18 First Dette SOUL v O 19 SE 19 Radiant Payment Services RBS Lk 20 Step aa 0 oo 1c cee eee eer ee eee ee eee ee en ee 21 First Data Le 21 EC dE 22 First Datta Zeng MERE Eege ENEE E E EENEG 23 Payment eC Micose hee 23 Radiant Payment Services RBS Lumk nennen nenne nnne nnne nnne nnne nnne enne 23 TeleCheck Location Code eenz 24 Step 3 Install the latest CounterPoint software 25 Step 4 Sign up for CPGateway E 25 Step 5 Verify your Internet connection EE 25 Firewall traffic requirements esee ennemi nnnm nn nenne rns en neen rere n nente tenens enne 26 Step 6 Set up MOGI rt 26 Step 7 Set up MSR card readers ccccecceceeceeseeceeeeeeeeneeeeeaeeaeeeeesaeeeeesnaaaeeesseseeseeeeeneaaens 26 Step 8 Set up MICR check readers ertt rrr teer ENDS REID ER ERE LENS REENEN 27 uicissim ES 27 TSYS First Data South or RPS RBS Lynk nennen enne nnne nnne nennen 28 ey COUNTERPOINT Credit Cards 3 Step 9 Set the WINEDC environment variable essere 29 Step 1D Define SYNEDO GE UC 55 ixi zai etnthd in iun sacs uod boxed ed tun Mb bp pF RO Ed
35. a few seconds The majority of the time is spent dialing and connecting Actual data transmission is only a fraction of the total transaction time want my customer to sign the receipt when it is printed Does CounterPoint support this feature Yes when using Credit Card processing CounterPoint pre defined forms print a sales draft receipt that includes an area for the customer s signature Does CounterPoint support card readers that read track 1 and track 2 data CounterPoint can read data that comes from track 1 or track 2 The software cannot read data that comes from both tracks simultaneously This does not mean that you cannot use a reader capable of reading both tracks at the same time However you must configure the reader to read either track 1 or track 2 Consult your card reader manual for information on configuring the reader If your card reader is programmed to read track 1 CounterPoint can capture the customer name from the card The customer name from the card can be printed on Point of Sale forms by selecting the appropriate print field under the Pays group If you are processing debit cards you must use track 2 Is CounterPoint compatible with April 1996 CPS standards introduced by Visa CounterPoint credit card processing follows the standards for general Retail MOTO and Ecommerce industry types There are other classes of processing for travel dining entertainment and so forth CounterPoint does not and
36. al information on monthly statements that indicate the types of goods and services that were purchased To ensure that you receive the preferential rate for purchase cards you MUST record a non blank PO number with each purchase card authorization If a blank PO is sent with a purchase card authorization the processor will charge a billback fee which is typically 0 595 to 1 096 of the transaction amount for incomplete data To configure CounterPoint to meet this requirement set the Require P O number for purchase cards field in Setup Point of Sale Stores Draft Capture to Yes ey COUNTERPOINT Credit Cards 11 Check authorization CounterPoint supports check authorization through Certegy formerly Equifax formerly TeleCredit and TeleCheck as well as the use of optical check readers in Point of Sale to read Magnetic Ink Character Recognition MICR encoded fields These features are available with all CounterPoint processors except Paymentech NOTE CounterPoint provides support for Certegy s Guarantee service response is OK 999999 as well as their Verification service response is APPROVED 999999 For merchants processing under the CMP or with First Data North First Data South or TSYS all check authorizations are obtained through the processor which in turn obtains the authorization from Certegy or TeleCheck This system ensures faster authorizations better performance and a higher degree of reliability
37. anually entered transactions you must supply the requested address verification information If you enter a credit card number manually and you do not provide the cardholder s address you will be charged a higher rate for the transaction NOTE In this version you can configure CounterPoint to require only a ZIP Code for address verification purposes You can also enable card verification services without first enabling address verification allowing you to verify each credit card s security digits without requesting the customer s address American Express address and CID verification To use address verification with American Express transactions that are authorized directly through American Express you must sign up for the Automated Address Verification AAV service To use CID verification with these transactions you must enroll in the Card Identification Number Fraud Reduction program To register for these services contact American Express at the following number Merchant Customer Service 800 528 5200 Refer to Direct authorization of American Express transactions on page 14 for more information about authorizing American Express transactions directly ey COUNTERPOINT Credit Cards 10 Ticket Entry and Order Entry with address verification In Ticket Entry and Order Entry after a credit card pay code charge amount credit card number and expiration date have been entered and verified but before that information is c
38. ard authorizations over the Internet To sign up for CPGateway visit the CPGateway webpage at www CPGateway com click Register Online and follow the on screen instructions As part of the confirmation process you will receive a CPGateway Merchant You may begin using the CPGateway service with this CPGateway Merchant immediately after you sign up Step 5 Verify your Internet connection Skip this step if you are not using CPGateway You must ensure that your CounterPoint system has a functional Internet connection To verify that your system can communicate with CPGateway type the following command at a command prompt ping primary cpgateway com The test is successful if this command returns a series of replies from the CPGateway server The test fails if this command returns a series of Request timed out messages If the ping test fails your network administrator may want to perform a traceroute to identify where the connection is failing On Unix Linux systems the traceroute command must be configured to use ICMP rather than UDP or the traceroute may be rejected by CPGateway NOTE Microsoft Proxy Server 2 0 does not allow you to ping other servers However you may be able to ping primary cpgateway com using Hyperterminal or some other software ey COUNTERPOINT Credit Cards Step 6 Step 7 26 Firewall traffic requirements If your CounterPoint system is located behind a firewall you must configu
39. at are not related to CounterPoint Refer to the PCI DSS Compliance Guide for more information about setting up a fully PCI DSS compliant system CPGateway also meets all PCI DSS compliance standards Radiant is named on Visa s website www visa com cisp as a PCI DSS Compliant Service Provider for CPGateway Configuring CounterPoint properly is only part of an overall PCI DSS compliance strategy Attaining PCI DSS compliance requires you to evaluate your business practices to make certain that you have the appropriate policies in place and that your staff is vigilant to the risks of credit card fraud To ensure that you are following all published guidelines regarding PCI DSS compliance download and review the PCI Data Security Standard from www visa com cisp If you are not taking the necessary steps to adhere to the requirements outlined in the PCI Data Security Standard your business is open to dangerous and potentially expensive liability NOTE While Radiant can assist you and your Authorized Radiant Business Partner in configuring CounterPoint to be PCI DSS compliant we cannot function as an independent auditor or advisor regarding your general PCI DSS compliance Refer to www counterpointpos com cisp for additional information about PCI DSS compliance ey COUNTERPOINT Credit Cards 9 Address verification and card identification Address verification is the process of sending cardholder address information to the processor
40. ation information from the Point of Sale Authorizations screen in Setup System Users Select Yes from Use Visa MC CVV2 CVC2 to request CVV2 CVC2 information for Visa and MasterCard transactions in addition to or instead of address verification information Select Yes from Use AmEx CID to request CID information for American Express transactions in addition to or instead of address verification information Select Yes from Use Discover CID to request CID information for Discover transactions in addition to or instead of address verification information Select Yes from CVV2 CVC2 mismatch and or CVV unavailable to require a security override to proceed with a credit card transaction when the supplied CVV2 CVC2 or CID digits don t match or when the CVV2 CVC2 CID service is unavailable NOTE You can authorize users to perform security overrides for mismatched CVV2 CVC2 CID information from the Point of Sale Authorizations screen in Setup System Users Select No from Any change to save your settings close the AVS and CVV2 CVC2 window and return to the Draft capture screen Refer to Address verification and CVV2 CVC2 CID on page 9 for more information about the features and advantages of using AVS and CVV2 CVC2 11 If you are processing purchase cards select Yes from Require P O for purch cards to ensure that you receive the preferential rate for purchase cards WARNING This setting is very important if you ar
41. authorize AmEx transactions directly through American Express you must also obtain the following information e American Express SE Number 10 digits ey COUNTERPOINT Credit Cards 20 Radiant Payment Services RBS Lynk If you are processing with Radiant Payment Services or RBS Lynk obtain the following information from Radiant Systems or RBS Lynk before proceeding with the remaining configuration steps e BIN Number 6 digits e Agent Number 6 digits e Chain Number 6 digits e Merchant Number 12 digits e Plan Number Category Code SIC 4 digits e Store Number 4 digits e Terminal Number 4 digits e Time Zone 3 digits e Telephone number s for authorization e Telephone number s for settlement e Merchant Location Number optional 5 digits V Number optional 7 digits plus a V prefix e Country Code optional 3 digits e Currency Code optional 3 digits American Express If you are using CPGateway and you want to authorize AmEx transactions directly through American Express you must also obtain the following information e American Express SE Number 10 digits EBT Food Stamps If you are processing EBT food stamp transactions you must obtain the following additional information e Food and Consumer Service Identifier FCS ID 7 characters ey COUNTERPOINT Credit Cards Step 2 21 Route checks Skip this step if you are not using check
42. ble to process debit cards In order to process debit card transactions with CounterPoint you must obtain one of the supported PIN pads listed below You can obtain pre programmed PIN pads directly from PNC TSYS or TASQ Technology CounterPoint supports the following PIN pads for use with debit cards e VeriFone MX800 series e VeriFone Omni 7000 series e VeriFone Everest e VeriFone 1000SE e VeriFone 1000 e VeriFone 2000 NOTE f you do not use a PIN pad card reader to process debit cards i e if you are using a Zon machine instead you can only accept debit cards as Cash Check or Credit pay types You must define your card reader and PIN pad in Setup Point of Sale Device codes and assign them to a register in Setup Point of Sale Registers before you can accept a Debit card pay code in Point of Sale ey COUNTERPOINT Credit Cards 13 CPGateway CPGateway is a service provided by Radiant Systems that allows you to obtain secure credit card debit card and check authorizations from your processor using the Internet instead of dialing out for each authorization This method is much faster and more reliable than dial up communications and typically provides 2 second authorizations CPGateway also allows you to settle credit card transactions CPGateway features CPGateway supports all CounterPoint EDC features including credit card processing for Retail MOTO and Ecommerce industries Purchase cards Level Il
43. ces through Certegy formerly Equifax and TeleCheck NOTE All check transactions are routed through the card processor not split dialed to improve response times and ensure CPGateway compatibility However Paymentech does not currently support check processing e Debit card processing e Retail Mail order Telephone order MOTO and Ecommerce support e Purchase cards Level Il e Address verification for Visa MasterCard AmEx and Discover transactions e Optional Card Verification Value Card Verification Code Card Identification CVV2 CVC2 CID support for card not present transactions NOTE CVV2 CVC2 CID uses the extra 3 or 4 digits printed on the back of the credit card to help verify the authenticity of the card e CPGateway support for 2 second credit card processing over the Internet e Direct authorization of American Express transactions using CPGateway e Electronic Benefit Transfer EBT food stamps through TSYS First Data North and RBS Lynk using CPGateway e Dial up processing CounterPoint Merchant Program The CounterPoint Merchant Program CMP is a service that allows merchants to process credit cards through Radiant Payment or RBS Lynk without requiring the purchase of the Credit Cards Option In addition to out of the box credit and debit card processing the CMP offers address verification and card identification services check authorization support for Purchase cards Level Il and reduced CPGate
44. d If you need to change the default values you may use a text editor to edit CPGATE CFG If CPGATE CFG does not exist in your company directory you may create it making sure to include the required first line EDCConfig and the configuration defaults that you need to change Values can be changed from the default by entering the appropriate label and value in the EDCConfig section of the file such as MaxConnectAttempts 1 MaxConnectAttempts The default value is 1 attempt per server The number of times that CounterPoint will attempt to contact each CPGateway server is controlled by this setting With setting of 1 CounterPoint will attempt to reach primary cpgateway com once then will attempt secondary cpgateway com once then failover to a dial up connection ConnectTimeout The default value is 10 seconds After CounterPoint establishes a TCP IP connection it will wait a certain amount of time until it receives an acknowledgement from the CPGateway server The wait time is controlled by this setting If CPGateway does not respond within the time limit CounterPoint will try the secondary path If the secondary does not respond within the time limit CounterPoint will prompt for dial up operation We do not recommend changing ConnectTimeout If you do need to change it be aware that setting it too low could cause timeouts even when the Internet connection is temporarily slow or congested NOTE In actual operation if you
45. dealer who uses this modem brand suggested setting the init string from AUTOEXEC BAT using the following command ECHO AT amp C1 amp D2L3E0F1 gt COMx where x COM port destination Setting the init string in AUTOEXEC BAT works more consistently than setting the init string in SYNEDC CFG for this dealer Zoom 33 6 External The best init string for EDC appears to be AT amp D2 amp Q0 C0 amp C1 Zoom 56K External The best init string for EDC appears to be ATL3 amp K0 amp M0 amp Q6 NO V1 MS 69 H0 CO Determining your initialization string If your modem does not appear in the previous list the following procedure will assist you in determining the proper initialization string to be entered in SYNEDC CFG for use with CounterPoint Credit Cards Option In general newer modems anything above a 14 4 bps require more parameters in the initialization string than older modems Refer to the AT Commands section of your modem user manual to determine the correct parameters for your modem Only parameters listed below that are not the default setting for your modem should be entered in SYNEDC CFG If your modem manual does not tell you which settings are the defaults you can view the active and stored profiles in BLAST s Terminal Mode using AT amp V for a Practical Peripherals modem or ATM for a US Robotics Sportster modem e Use Bell 212A connection at 1200 bps for a Zoom modem this may be B1 or MS 69 e Make sure Command characters are echoed
46. dem initialization string defined in the SYNEDC CFG file for your processor Refer to your modem manual for the correct command for your modem The phone number being dialed for authorization is not an authorization phone number for that processor Problem If try to authorize from Ticket Entry the modem never tries to connect see transmitting receiving but never see an attempt to connect If perform a modem test in Register setup and then try to authorize am successful What is wrong Solution If force carrier high is a default setting on your modem make sure the init string in your SYNEDC CFG file contains the command to turn it OFF Refer to your modem manual for information on changing this setting If a modem is set to force carrier high when CounterPoint attempts to perform an authorization CounterPoint assumes that the modem is already connected to the phone line and a remote modem Therefore it never attempts the connect sequence ey COUNTERPOINT Credit Cards 75 The self test always performs the complete test sequence without checking whether the modem is already connected so it will leave the modem in the proper state when it is complete On a US Robotics modem the command to turn off force carrier high is amp D3 On a Boca modem it is amp C1 Enter the appropriate modem command in the modem init string contained in the SYNEDC CFG file for your processor You can use your communications packag
47. dem this is C0 For a Practical Peripherals modem this is C0 HO e f you are using speed buffering asynchronous operation in normal mode amp Q6 for a Zoom and Boca modem you may also need to select normal disabled error correction operating mode for a Boca modem this is WO e Parameters with a cannot be entered in SYNEDC CFG because the is used as a separator for draft capture information Therefore this parameter should be written to the modem s memory using BLAST s terminal mode e Some modems allow you to define the connection speed If you are using1200 bps in Setup Point of Sale Stores Draft Capture you can set the S register to this speed for a Boca modem this is 37 5 To set the connection speed to 2400 bps use S37 6 e For a Multi Tech modem this is MB1200 1200 bps or MB2400 2400 bps e f you receive a modem command error you may also need to set the connect code to DCE speed instead of DTE speed for a Boca modem this is 95 0 Troubleshooting Problem When trying to connect with the processor quickly get the response connecting terminating and then it re dials the number again with the same result Solution Run the modem test in Setup Point of Sale Registers to ensure that the software is communicating with the modem The Terminal ID is not valid for that processor Ensure that verbal result codes are being used Typically this modem command is V1 Add the command to the mo
48. dit cards Sep Tesdakpawoiaion Sep s TesCPGmewayauhoay Skip these steps if you are not using CPGateway ey COUNTERPOINT Credit Cards 17 Step 1 Obtain information for your processor Before you configure your CounterPoint V7 system for credit card processing you must gather certain information that is required in later steps The information that you need depends on the processor you are using as detailed in the following sections First Data North If you are processing with First Data North make sure that you have the following information before proceeding with the remaining configuration steps e Bank Code 3 digits e Merchant ID 9 digits NOTE Your PNC Merchant Services representative may provide a 12 digit Merchant Number which is a combination of the 3 digit Bank Code and the 9 digit Merchant ID e Terminal ID optional 6 digits NOTE This Terminal ID is used by some multi register multi location merchants Do not to confuse this Terminal ID with the 20 character Terminal ID that is used in CounterPoint e Telephone number s for authorization e Telephone number s for settlement American Express If you are using CPGateway and you want to authorize AmEx transactions directly through American Express you must also obtain the following information e American Express SE Number 10 digits EBT Food Stamps If you are processing EBT food stamp transactions you mus
49. ds 4 EE eege 65 error messages EN 65 Processor is not receiving merchant information sssesessseseeeeeeeennee nennen nennen nens 65 Deleting transactions from the Pre Settlement List nennen nennen 65 invalid ACCOUNT Error e ERE REL 66 No transactions are being written ssessesssesseseseeeeeeneeenenen nennen nnne nennen trennen enne nnn enne nnns 66 NGISE ON lIheertTOTS cuoi tee et ron ue nte ha Ue e eieaa a e EEN Ce C an RRE Ve cates 66 S rcharges on bank statemierits 2 eese dee es SEENEN as dE bac E bl Gece he SED R ERE erties 67 Processor specific problemS AANEREN 68 First rale nerreje im 68 Modem configuration and troubleshooting kuk 69 COM BIMIecc T 69 Klee EE EE 70 SStlING moderni INIT dn EE 70 Modem brands and initialization strings nennen nennen nnne nennen nnns 70 Determining your initialization string ssessseseeeeeneeneeeneeennnennenennnen nennen nnne nernn nennen nere en nens 73 Bees ee ae PEE 74 ey COUNTERPOINT Credit Cards 5 Overview CounterPoint includes electronic draft capture EDC capabilities that allow you to process credit cards debit cards and checks under the CounterPoint Merchant Program CMP through Radiant Payment Services RPS or RBS Lynk The addition of the Credit Cards Option allows you to process EDC transactions through a variety of other processors including First
50. e Solution The card number prompt is not the correct place to swipe the card If you are properly set up for credit card processing you should see a message at the bottom of the screen Swipe the card now or press F2 for manual entry If you do not see this message you do not have a card reader defined for this register in Setup Point of Sale Registers Press F2 to use the card reader Problem At the card number prompt have to press F2 in order to use the card reader Solution If you see the message F2 card reader at the bottom of the screen you have specified to use manual card entry for this pay code in Setup Point of Sale Stores Draft Capture Specify to use a card reader instead Invalid card number message Problem When swipe the card see a character such as in front of the card number This causes the system to return an Invalid Card Number message Solution If you are receiving a character other than a B in front of the card number you need to enter a preamble that tells the card reader to ignore the character Select Setup Point of Sale Devices and select the card reader that is attached to the Register At preamble enter the hex code of the character that displays in front of the credit card number Invalid card swipe data Problem The message Above transaction may contain invalid card swipe data is printed on the Draft Capture Pre settlement List Solution This message indicates th
51. e card swipe data for this transaction is longer than the ISO defined standard allows If your card reader is programmed to read track 1 the card swipe data field can contain no more than 76 characters If your card reader is programmed to read track 2 the card swipe data field can contain no more than 37 characters If you receive the message Above transaction may contain invalid card swipe data on your Pre settlement List this could indicate a problem with the card reader the SYNCOM environment variable or the device setup in CounterPoint Refer to the programming guide for the card reader and see Environment Variable Setup and Device Codes for additional information ey COUNTERPOINT Credit Cards 64 Authorization problems In general error messages displayed to the screen after connecting to the processor are message that are issued by the processor If the resolution is not listed in this document itis most likely that the problem will be resolved by directing your question to the processor Radiant will most likely not have any information regarding the specific messages that the processor might issue Normally a merchant is provided a helpdesk number where there are people who should be able to explain the messages If you have spoken with the helpdesk and were not able to resolve the issue CounterPoint Support might be able to provide you a phone number you can use to contact the processor Captured XXXXX error Problem
52. e draft capture settings ey COUNTERPOINT Credit Cards 43 First Data North If you are processing with First Data North use the same Terminal ID value for credit cards and for checks regardless of which check processor you are using Use the table below to build a valid Terminal ID using the information you obtained from PNC Merchant Services or your financial institution in the following format P BBBMMMMMMMMMTTTTTT 2 character merchant type indicator Retail merchant MOTO or Ecommerce merchant Multi transaction retail merchant Multi transaction MOTO or Ecommerce merchant Always use E for the settlement Terminal ID TTTTTT Optional 6 digit Terminal ID for multi register multi location merchants For example if you are a multi location retail merchant with a Bank Code of 333 a Merchant ID of 987654321 and a multi location Terminal ID of 9999999 your Terminal ID for credit card authorization and check verification i e credit card and check pay codes would be T 333987654321999999 NOTE You would use the same Terminal ID for credit card settlement but substitute E for the merchant type indicator i e E 333987654321999999 ey COUNTERPOINT Credit Cards 44 TSYS If you are processing with TSYS Vital use the same Terminal ID value for credit cards and for checks regardless of which check processor you are using Use the table below to build a valid 18 digit Terminal ID using the
53. e l error when attempting to settle credit card transactions Solution You have set up draft capture using Setup Point of Sale Draft capture such that during the settlement process it is dialing the authorization phone number It must be set up to dial the correct phone number for settlement Processor is not receiving merchant information Problem The processor is not receiving the merchant s name city zip code or merchant ID Solution WINxxx CFG has not been copied to SYNEDC CFG and or edited with the appropriate merchant information Deleting transactions from the Pre Settlement List Problem On the Pre Settlement list there is a transaction that do not want to settle How can I delete it Solution If you do not wish to include a transaction in the EDC file for settlement you must select Point of Sale Draft Capture Enter call up the record and change the amount to zero This voids the transaction ey COUNTERPOINT Credit Cards 66 Invalid account error Problem When settling encounter the error Invalid account error batch 1 not processed error encountered invalid account Solution The settlement date cannot exceed the expiration date of the credit card For example if a transaction takes place on the 29th of the month the credit card used has an expiration date of the 30th and you do not settle until the 31st you may receive this message The transaction is no longer valid because the
54. e to program your modem as shown in the example below Run the package in Terminal mode Type the following command sequences to turn off force carrier high for a Boca modem and will write that information to the modem s RAM this approach should work for other similar modems ATE0Q0V0S0z082 43 amp S0 amp C1 enter The screen will display modem response of 0 ATM1X4S9 1S10 3S11 55 enter AT amp W enter These are the same commands that are sent during a CounterPoint Modem Device Test to initialize the modem Edit the SYNEDC CFG file in the SYN directory and on the first line insert WIAT amp YO This command when sent to most Hayes compatible modems should retrieve the parameters saved in the modem s RAM The codes may be different for your particular modem If you have specific sequences that you have used that work please provide this information to the CounterPoint Support department so that we can include it in the next release of this document Problem receive the message Communications error when performing a device test Solution Turn off all of the modem s smarts such as error correction data compression and fax and voice mail capabilities The modem may have a parameter called data rate or data link DCE DCE that is not set correctly On some modems the modem command to turn off these features is AT amp NO or AT amp QO Enter the appropriate modem command s in the modem init string contained in the SYN
55. e using purchase cards A non blank PO MUST be recorded for each purchase card authorization If a blank PO is sent your processor will charge a billback fee typically 0 5 to 1 0 of the transaction amount for incomplete data ey COUNTERPOINT Credit Cards 14 15 16 41 If you are using CPGateway leave Use CPGateway set to No until you finish your draft capture settings and device codes and you have successfully tested dial up authorizations If you are using CPGateway select Yes from Use AmEx Direct to authorize American Express transactions directly through American Express and then enter your 10 digit American Express SE number in the SE field NOTE f you select Yes from Use AmEx Direct you MUST specify an SE value If you are using CPGateway and you are processing EBT food stamp transactions select Yes from Use EBT and then enter your 7 character Food and Consumer Service Identifier in the FCS ID field NOTE The Use EBT and FCS ID fields are available only if your Industry type setting is Retail and you are using a processor for which CounterPoint supports EBT food stamps i e TSYS First Data North or RBS Lynk Press Enter at Field number to change to proceed to the second Draft capture screen GER PAJ a a WF Jee AA JAA ei 3J gs Draft capture SYN EDC 1 754D Vital Camptown Sports tore 1 Camptown Sports Main Hin Rst PayCode Desc E
56. et connection when you complete this test NOTE During actual operation if your Internet service is down for an extended period of time you may wish to disable CPGateway until the service is restored Select Point of Sale Draft capture CPGateway status and press F2 to disable CPGateway When your Internet connection is available again repeat this step to re enable CPGateway The default Internet connection timeout setting is 10 seconds You can change the connection timeout setting and control how many times CounterPoint will retry the TCP IP connection by creating a file named CPGATE CFG in the top level CounterPoint directory and adding the following parameters MAXCONNECTATTEMPTS Number of times 1 or greater to retry the TCP IP connection for each server Remove test authorization transactions You may use Ticket Entry to void the tickets that you authorized during testing to prevent them from being settled with actual transactions Alternatively if you feel that you need to test settlement of the authorized transactions you may use Point of Sale Draft capture Settle to settle those transactions ey COUNTERPOINT Credit Cards 56 Additional topics Changing EDC configuration defaults CounterPoint uses the file CPGATE CFG in your top level CounterPoint directory e g C SYN to set configuration defaults and to track additional EDC information For most installations these defaults do not need to be change
57. ey COUNTERPOINT Credit Cards This document provides detailed information about setting up CounterPoint for credit card processing including step by step configuration instructions 6 28 2010 ey COUNTERPOINT Credit Cards 2 Table of Contents 8 TC nnmnnn nnmnnn nnmnnn D Credit card processing features wis cccccccssscciccedissncdexensecnecesniciennecssentsnnesiaeceiannstateeacteuneesnecsehoneene 6 CounterPoint Merchant Program eegene eegene Ee 6 Other e 7 PMS e 7 Cardholder Information Security Program 8 Address verification and Card dentfteaiion ne 9 American Express address and CID verification nennen nnns 9 Ticket Entry and Order Entry with address verification sssssseeeeenennenennenen nennen 10 P r hase MAN PR D C ee 10 Check authorization mr 11 eer Leger VT 11 Contacting Tele CMe ck sg cuts sie iei sacs et t tne iem t Rt aH En Epl base ERES RO ras SEENE EERS eE 11 Debit CANIS T RiR 12 uci P 13 BIIECUA LVALLUII I 13 Authorizing a charge using CPGateway nennen nennen nenne nennen nennen rennen enn 13 Direct authorization of American Express Iransachons 14 Electronic Benefit Transfer food stamps AAA 14 Configuring CounterPoint for CPGateway nennen nennen nennen treni nn nnne nnne nens 15 Se det VAI
58. f you are processing checks with TeleCheck 7 If your modem requires an initialization string add the MI parameter to SYNEDC CFG in the following format where xxxxx is the initialization string for your modem MIATXxxxx For example if you are using a US Robotics Sportster Non V 90 modem you would enter the following setting MIAT amp D2 amp K0 amp MO Refer to Modem configuration and troubleshooting on page 69 for information about modem initialization strings including a list of initialization strings for specific modems and instructions for determining the initialization string for other modems 8 Save your changes and close the SYNEDC CFG file There may be additional parameters that you need to add to your SYNEDC CFG file depending on your configuration The SYNEDC CFG file includes comments that describe the parameters that are available for your processor If your financial institution provides you with any of these additional settings you should add them to your SYNEDC CFG file ey COUNTERPOINT Credit Cards 35 Paymentech If you are processing with Paymentech follow these steps to edit your SYNEDC CFG file 1 Copy the WINPMT CFG file in your top level CounterPoint directory to SYNEDC CFG using one of the following commands Windows COPY WINPMT CFG SYNEDC CFG Unix Linux cp WINPMT CFG SYNEDC CFG Open SYNEDC CFG in Notepad or another text editor Add the following parameter to the SYNEDC CFG file and
59. for groceries or other items that can be purchased with food stamps You can also issue refunds to EBT accounts for the return of eligible items However customers cannot receive cash back for EBT transactions or access cash benefits using EBT cards You cannot accept EBT food stamps if you are set up under the MOTO or Ecommerce industry types or if you are processing through First Data South or Paymentech Further you cannot process EBT food stamps over a dial up connection ey COUNTERPOINT Credit Cards 15 To process EBT food stamps in regular Ticket Entry or Touchscreen Ticket Entry you can either swipe the customer s EBT card using an MSR device or you can enter the EBT card number manually To approve the EBT transaction the customer must enter a PIN using a PIN pad device The customer s PIN and account balance are verified through your credit card processor and the transaction is authorized or denied If the transaction is authorized the customer s remaining EBT account balance is printed on the receipt NOTE Voice authorization of EBT transactions is not supported EBT transactions are settled through your processor during the normal CPGateway settlement process i e using Point of Sale Draft capture Settle Configuring CounterPoint for CPGateway CPGateway is compatible with your CounterPoint for Windows or CounterPoint for Unix Linux system CounterPoint uses TCP IP to communicate through the Internet to CPGa
60. formation about setting up multiple SYNEDC CFG files ey COUNTERPOINT Credit Cards 31 Using multiple modem initialization strings If you have multiple types of modems you may need to define unique initialization strings for each workstation or store To do this create a SYNEDC CFG file with a different file name for each store or register and modify the MI parameter in each file to specify the appropriate modem initialization string Then set the WINSYN environment variable for each store or register to specify the appropriate SYNEDC CFG file Refer to Draft Capture in the CounterPoint Electronic Documentation for more information about setting up multiple SYNEDC CFG files First Data North If you are processing with First Data North follow these steps to edit your SYNEDC CFG file 1 Copy the WINCES CFG file in your top level CounterPoint directory to SYNEDC CFG using one of the following commands Windows COPY WINCES CFG SYNEDC CFG Unix Linux cp WINCES CFG SYNEDC CFG 2 Open SYNEDC CFG in Notepad or another text editor 3 If you are using purchase cards add the following parameters to the SYNEDC CFG file and specify the appropriate setting for each MS Merchant state e g MSTN MZ Merchant ZIP Code e g MZ38138 MP Merchant phone number e g MP800 123 4567 NOTE You can use whatever phone number format you prefer up to 15 characters for the MP parameter ST Store Number Merchant Tax ID e g S
61. h tracks simultaneously NOTE If you are processing debit cards you MUST configure your card reader s to read Track 2 ey COUNTERPOINT Credit Cards 27 Step 8 Set up MICR check readers Skip this step if you are not processing checks using MICR check readers As described in Check authorization on page 11 CounterPoint supports the use of optical check readers to read the MICR encoded fields on checks Before you can use a MICR check reader with CounterPoint however you must first install and test the device Depending on the manufacturer you may also be required to program the check reader to use the appropriate format for your credit card processor and check processor To configure your MICR check reader s complete the appropriate steps for your credit card processor as outlined in the following sections First Data North If you are processing with First Data North follow these steps to set up your MICR check reader 1 Follow the manufacturer s instructions to connect the MICR check reader to your CounterPoint workstation using either a serial port or a keyboard wedge 2 Using the software that was supplied with the device configure the check reader s communication settings and test the device to ensure that it can communicate with your CounterPoint workstation 3 If you are using an IBM SureMark or Epson TM series device no additional configuration is required Proceed to Step 9 Set the WINEDC environment
62. has not ever met the standards for these other forms of processing For example when you charge at a restaurant the authorization can allow an overage for a tip or at a hotel you can hold a card open for days until the guest checks out CounterPoint s general retail capabilities do not support these options When the merchant sets up processing with the processor a certain class of processing is selected based on the type of business A retailer is typically set up for the general Retail industry type ey COUNTERPOINT Credit Cards 61 Does CounterPoint support the Multi Transaction Option The Multi Transaction Option or Retain Connection Option provides the ability to authorize multiple credit card transactions without establishing a separate connection for each The amount of time the line will remain open is dependent on the processor Some users may need to get different Terminal IDs to enable this capability or possibly notify their processor that they want this capability Some processors such as First Data North offer the multi transaction option as an additional service Some processors offer it as part of their standard service Some processors don t offer the service at all NOTES The retain connection option is available in CounterPoint by setting RCY in SYNEDC CFG If this option is enabled CounterPoint does not hang up at the completion of the call which allows the next transaction to use the open line before the p
63. have an extended outage of Internet service you may wish to use Point of Sale Draft Capture CPGateway status to disable CPGateway until your service is restored ReceiveTimeout The default value is 60 seconds LastConnectFailure in a servername section This is the timestamp of the last failure for any server either a CPGateway server or dial up server These timestamps enable CounterPoint to choose the server most likely to be operational CounterPoint moves those servers that failed most recently to the end of the list CounterPoint attempts any all CPGateway servers then any all dial up servers ey COUNTERPOINT Credit Cards 57 ConnectErrorExpiration The default is 14400 seconds 4 hours This setting is used to order server names that have had failed connections Adjusting TCP IP settings You may be able to optimize your TCP IP settings If you believe that your TCP IP settings require optimization visit www dslreports com tweaks for information on testing performance and tools that assist you in modifying configurations There are also TCP IP settings that you can adjust using the Windows Registry but these are relatively small amounts and will not significantly affect your timing Keeping the Internet alive on a dial up connection You can use any method to connect to the Internet You can use a dial up ISP connection for your primary Internet connection One method to ensure continuous dial up connectivity
64. heck service representative and obtain your 8 digit TeleCheck Subscriber Number Refer to Check authorization on page 11 for more information about contacting TeleCheck 2 Findthe first two digits of your TeleCheck Subscriber Number in the TeleCheck Location Codes table on page 24 and replace them with the corresponding 3 digit Region Code to build your 9 digit TeleCheck SE number For example if your TeleCheck Subscriber Number is 05999999 your Region Code would be 324 and your TeleCheck SE number would be 324999999 NOTE If the first two digits of your TeleCheck Subscriber Number appear more than once use the Region Code that corresponds to the TeleCheck District in which you are located 3 Contact your bank or financial institution and ask to have your merchant account entitled for TeleCheck 4 Provide your bank or financial institution with your 9 digit TeleCheck SE number ey COUNTERPOINT Credit Cards 23 First Data South If you are processing with First Data South follow these steps to route Certegy or TeleCheck transactions Certegy 1 Contact your Certegy service representative and obtain your 10 digit Certegy Station Number Refer to Check authorization on page 11 for more information about contacting Certegy 2 Contact your bank or financial institution and ask to have your account entitled for Certegy 3 Provide your bank or financial institution with your 10 digit Certegy Station Number to use as
65. ically obtain authorizations in 2 seconds To settle a batch via CPGateway use Point of Sale Draft capture Settle This function uses CPGateway to settle all transactions including those that were authorized through CPGateway and any transactions that were authorized through a dial up connection 2 second authorization response times are typical Response times depend on the capabilities of the card processor and can also be affected by Internet bandwidth and traffic Response times are not guaranteed ey COUNTERPOINT Credit Cards 14 Direct authorization of American Express transactions Typically credit card transactions are authorized and settled through your processor and you are charged a separate fee for each authorization and settlement However if you are using CPGateway to process credit card transactions over the Internet you can configure CounterPoint to authorize American Express transactions directly through American Express instead of through your processor to avoid authorization fees NOTE Settlement fees still apply to American Express transactions that are authorized directly as these transactions are still settled with your processor To configure CounterPoint to authorize transactions directly through American Express you must select Yes from Use AmEx Direct and specify your American Express Service Establishment SE number in Setup Point of Sale Stores Draft capture as described in Step 12
66. in Step 10 Define SYNEDC CFG on page 30 e Try a different phone number ey COUNTERPOINT Credit Cards 67 Surcharges on bank statements Problem Surcharges are appearing on my statement from the bank for credit card processing Solutions e All processors charge a surcharge for credit card transactions that are entered manually not swiped In addition some banks may charge an additional fee on top of the processor surcharge for credit card transactions that are entered manually So if you are using CES and CES charges 1 for manually entered credit card transactions your bank may charge an additional 196 for manually entered credit card transactions If the manually entered transactions add up to 1000 you will be charged 20 in surcharges The solution is to use a serial keyboard or VeriFone card reader whenever possible to avoid surcharges e All processors charge a surcharge for transactions if the data is not sent in the correct format or if parts of the data are invalid If this is the reason for the surcharge the next time a batch is settled ask the processor to capture the data and fax you and or the CounterPoint Support Department a print screen of the data explaining the problem The CounterPoint Support Department can provide phone numbers for each processor s technical support department if necessary ey COUNTERPOINT Credit Cards 68 Processor specific problems First Data North problems Pr
67. is Plug and Play modem is installed it uses IRQ 11 CounterPoint can t use interrupt 11 The jumpers on this modem must be changed to use a standard interrupt such as IRQ 3 or 4 ey COUNTERPOINT Credit Cards 72 Multitech 33 6 Kps Model MT2834ZDX Dealer reported init string for EDC ATE0Q1 amp E0 amp E3 amp E12 amp E14 amp C4 MB1200 SB9600 amp W Multitech 33 6 Kps Model MT3334ZDX The best init string for EDC appears to be AT amp D3 amp K0 amp Q6 amp S1 C0 MB1200 SIY should be used in SYNEDC CFG Practical Peripherals The best init string for EDC appears to be AT amp C1 amp M0 amp NO For a Practical Peripherals Modem the parameter to turn off force carrier high is amp C1 Practical Peripherals Model PC 144MT 19 200bps Dealer reported init string for EDC AT amp K0 amp Q0 amp MOS6 5 The default initialization string for the Practical Peripherals Model PC 144MT includes E0L2M1Q1V0X4 amp C1 amp D2 amp K3 C1 You can tell what the default initialization string is by typing AT amp V in your communications package If the default initialization string contains different parameters from those listed here you may need to insert additional parameters in SYNEDC CFG Practical Peripherals Model PM288MT II V 34 Set the following init string in Terminal Mode of Multi Poll AT amp KO NO COHONO Use BLAST s terminal mode to write this init string to the modem s memory AT amp W In SYNEDC CFG use MIAT amp Y0 to call the i
68. isplay 5 Enter 166831 the default password on your PIN pad The options Help and Download appear on the display 6 Press the F4 key to select the Download option The message Select COM Port appears on the display along with the COM1 COM2 and COMS options 7 Press the F3 key to select the COM3 option The message Download Type appears on the display along with the Partial and Full options 8 Press the F4 key to select the Full option The message Unit Receive COM3 AutoBaud Clear to Abort appears on the display while the device is waiting to load the Multi Pay application 9 On your computer open a command prompt go to the temporary directory to which you extracted the MultiPayOmni7000 zip file and then run MP07K02R bat to load the Multi Pay application on the PIN pad While the Multi Pay application is loading the command prompt window displays the file name and packet count for the application and the PIN pad displays a progress bar of asterisks When the application is loaded the Help and Download options appear on the PIN pad display 10 Press the Clear key to restart the PIN pad 11 In the SYNRUN SYN file located in the CounterPoint top level directory set the environment variable CPVPRESET to Y Refer to Environment Variable Setup in the CounterPoint Electronic Documentation for more information on using environment variables ey COUNTERPOINT Credit Cards 51 VeriFone MX800 series PIN Pad If yo
69. le on one ticket it takes 2 6 minutes to receive the authorization code Solution Add the appropriate prefix to the Terminal ID in Setup Point of Sale Stores Draft capture E Retail merchant M Mail Order Telephone Order or Ecommerce merchant T Multi transaction Retail merchant W Multi transaction Mail Order Telephone Order or Ecommerce merchant If you are using multi tran more than one transaction per phone call the Terminal ID should include the T or W prefix You must also add the following setting to your SYNEDC CFG file IRCY ey COUNTERPOINT Credit Cards 69 Modem configuration and troubleshooting We are often asked why customers have problems authorizing settling credit card transactions in CounterPoint particularly when using newer modems There is no easy answer to this question Successful credit card processing depends on both hardware and telephone lines in addition to software When modems were first introduced a baud rate of 150 was considered fast Today a baud rate less than 9600 is not acceptable for anything other than credit card authorization The amount of data transmitted during credit card authorization is so small that the baud rate doesn t make a difference Telephone lines are designed to successfully handle modem communications up to 9600 baud However most of the modems on the market today handle communications with baud rates up to 56K How can these modems transmit over
70. leared from the screen if the credit card number was entered manually address verification is active and the amount is positive the default address verification fields are set to the appropriate bill to or ship to address If your store is configured to allow address entry the user will be prompted to do so If CVV2 CVC2 CID is active the user is also prompted to enter the additional three or four digits required for CVV2 CVC2 CID verification NOTE An authorized user can press F2 at either prompt to skip the entry of address verification and CVV2 CVC2 CID information If an address verification and CVC2 CVV2 CID transaction is approved additional information may be returned by the processor to indicate the verification status If the address verification or CVV2 CVC2 CID information did not match the mismatch is recorded and reported so the user can take the appropriate action NOTE Ifa CID mismatch occurs for an American Express transaction the transaction will not be authorized and you will receive no CID verification status information Purchase cards CounterPoint supports Level II Purchase cards Corporate cards Business cards and Commercial cards which are generically referred to as purchase cards Purchase cards are Visa and MasterCard cards that look like normal credit cards to the merchant but are processed in a special way so that the cardholder typically a larger business or a government agency receives addition
71. licable 11 PIN prompt 12 Amount prompt 13 Idle prompt 14 Cryptogram 15 Master key number Field number to change F2 Device test For each PIN pad device code you define do the following e Specify the appropriate communication Parameters e baud data bits parity and stop bits for the device Leave the Parameters field blank if the communication parameters for the card reader will be set externally NOTE For VeriFone 1000 1000SE 2000 MSRs enter 12 7 E 1 in the Parameters field For VeriFone Everest Omni MSRs enter 96 8 N 1 in the Parameters field For VeriFone MX800 series MSRs use the Set externally setting e Enter any Enable and Disable codes Preamble or Postamble values and or Clear code that the device requires NOTE VeriFone PIN pads require a Postamble which can be any hexadecimal value e Select the appropriate Manufacturer option for the device either VeriFone or Other e Enter the PIN prompt Amount prompt and Idle prompt values to specify the text you want to appear on the PIN pad at each stage of the PIN entry process NOTE The PIN prompt and the Amount prompt are displayed alternately when the PIN is requested Each prompt is displayed for a few seconds until the customer enters the PIN at which point the prompts are replaced by asterisks e Leave the Cryptogram field blank to use DUKPT encryption ey COUNTERPOINT Credit Cards 49 VeriFone Everest Plus
72. lue of 03 The Soricon MR2000 check reader requires a Postamble value of 0D e Select the appropriate Manufacturer option for the device either IBM SureMark Series Epson TM Series or Other e Select the appropriate Format for the device The Format you select depends on the credit card processor and check processor you are using as described below ey COUNTERPOINT Credit Cards 53 First Data North If you are using Certegy with First Data North select FDMS North Equifax from the Format field for all MICR check readers regardless of the manufacturer If you are using TeleCheck with First Data North or PNC Merchant Services select FDMS North TeleCheck from the Format field for all MICR check readers regardless of the manufacturer TSYS First Data South Radiant Payment Services RBS Lynk If you are using Certegy select Equifax from the Format field for all MICR check readers regardless of the manufacturer If you are using TeleCheck select TOAD from the Format field for all MICR check readers regardless of the manufacturer NOTE RPS RBS Lynk does not support check authorization through TeleCheck Step 14 Test dial up authorization Using Point of Sale Tickets Enter swipe a card and obtain a dial up authorization to confirm that your CounterPoint system is processing credit card transactions correctly If you are unable to obtain a live authorization from your credit card processor verify your settings in Set
73. ment Services RBS Lynk If you are processing with Radiant Payment Services or RBS Lynk use the same Terminal ID value for credit cards and for checks Use the table below to build a valid 18 digit Terminal ID using the information you obtained from your financial institution in the following format BBBBBB 6 digit BIN MMMMMMMMMMMM 12 digit Merchant Number For example if your BIN is 401205 and your Merchant Number is 012345678901 your Terminal ID for credit card authorization and settlement would be 401205012345678901 Step 13 Get up device codes and registers When you have defined draft capture settings for each of your stores you must define device codes for each modem MSR card reader PIN pad if you are processing debit cards and or EBT food stamps and MICR check reader if you are processing checks that you will be using to process EDC transactions Use Setup Point of Sale Device codes to define the necessary device codes for these devices When you are finished setting up your device codes use Setup Point of Sale Registers to assign the appropriate device codes to the workstation to which the corresponding devices are connected Refer to Device Codes in the CounterPoint Electronic Documentation for detailed information about setting up various types of device codes Refer to Registers for information about assigning device codes to each CounterPoint workstation ey COUNTERPOINT Credit
74. n data compression and fax voice mail capabilities The modem may have a parameter called data rate or data link DCE DCE that is not set correctly On some modems the modem command to turn off these features is AT amp NO or AT amp QO Enter the appropriate modem command s in the modem init string contained in the SYNEDC CFG file for this processor We recommend NOT using amp F as part of the init string CounterPoint sends 2 sets of hard coded init strings to the modem prior to sending the init strings from SYNEDC CFG amp F will reset the two hard coded init strings You may see more problems with this under Unix than under Windows Problem receive the message No carrier when performing a device test Solution The modem is not set up properly or the system does not recognize the modem We encountered a Cardinal internal modem that was not recognized by the credit card software In this case the solution was to use another modem ey COUNTERPOINT Credit Cards 77 Problem Authorizations are taking 2 to 4 minutes when using PNC as a processor authorizations should take 15 seconds in fact PNC disconnects after 30 seconds Solution Add the AT command for a Bell 212A to the initialization string in SYNEDC CFG for the modems in question For example for a Zoom V 34 28 800 and 56k modem the AT command would be MS 69 Problem receive the error message No response from modem Solution This error has been repor
75. nit string from the modem s memory US Robotics Sportster 14 4 28 8 33 6 Model C460 C 33 6 Model 839 Non V 90 modems The best init string for EDC appears to be AT amp D2 amp K0 amp MO e Adding E0 to the init string above turns Echo off e Adding M2 to the init string above means the speaker is always on e Adding AND to the init string above sets the connect speed to 1200 bps e amp N12 sets the connect speed to 2400 bps The initialization string in SYNEDC CFG overrides the default initialization string The default initialization string for the US Robotics Sportster modems includes ATEOM1Q0V0X4 amp C1 amp D0 amp K1 amp M4 amp N0 You can tell what the default initialization string is by typing ATI4 in your communications package If the default initialization string contains different parameters from those listed here you may need to insert additional parameters in SYNEDC CFG For some USR modems problems with getting the modems to dial out have been solved by adding a hex ATZ 41545A in the Disable field of the device code setup which will clear the hardcoded init string CounterPoint sends to the modem as well as any parameters set by other communication programs US Robotics Sportster 56k V 90 Modems The best init string for EDC appears to be AT amp K0 amp C1 amp D2 amp M0 amp N2 ey COUNTERPOINT Credit Cards 73 Zoom 14 4 Internal model 110 Dealer reported init string for EDC AT amp C1 amp D2L3E0F1 The
76. nt Phn Alt Processor Terminal ID Amt Set Typ 1 Cash Cas 2 Chk Checks M 3 2 Vital 4012050123456 78901 H A 3 Card Visa MC po I Vital 401205012345678901 H A N 4 Gift Gift Cert 5 Coup Coupon 6 StCr StoreCredt 7 Food Food stamp 8 RR AR Charge 9 AMEX Amer Xpres C 1 2 Vital 4012050123456 78901 H A N 10 Disc Discover 2 1 Vital 401205012345678901 0 A N 11 CRN Canada Dol 12 Peso Mex Peso 13 Pnt Points 14 Debt Debit card C 1 0 Vital 401205012345678901 H S n EBT EBT C 1 Vital 401205012345678901 H S 17 18 Field number to change To define draft capture settings for the credit card debit card check and EBT pay codes you have defined do the following Select a credit card debit card check or EBT pay code to edit and then select either Card check reader or Manual from the Ent field to define the entry method for transactions processed with the pay code NOTE You cannot select Manual for Debit card pay codes In the Phn field enter the number that corresponds to the primary phone number to dial to obtain authorizations for the pay code In the Alt field enter the number that corresponds to the alternate phone number to dial to obtain authorizations for the pay code in case the primary phone number is unavailable ey COUNTERPOINT Credit Cards 42 Enter the Terminal ID to use to obtain authorizations for the pay code The value you should enter in this field depends on the processor you are
77. number in the Server field The Server Group ID identifies the phone number that the Modem Server should dial Refer to Modem Server in the CounterPoint Electronic Documentation for more information about Server Group IDs NOTE You can define up to eight phone numbers for your processor 6 In the Phn field enter the number that corresponds to the primary phone number to dial for batch settlement 7 Inthe Alt field enter the number that corresponds to the alternate phone number to dial for batch settlement in case the primary phone number is unavailable 8 Enter the Terminal ID to use for batch settlement The value you should enter in this field depends on the processor you are using Refer to the appropriate section for your processor following these steps beginning on page 43 for more information about determining the Terminal ID value to use ey COUNTERPOINT Credit Cards 39 9 Select the appropriate Industry type for your business to obtain the most favorable processing rates Refer to Industry types on page 6 for more information about the available Industry type options 10 If you want to use address verification and CVV2 CVC2 CID for card not present transactions do the following Select the Use AVS and CVV2 CVC2 field to display the AVS and CVV2 CVC2 window NOTE f you are processing with NaBANCO you cannot access the Use AVS and CVV2 CVC2 field RVS and CVV2 CVC2 Use Visa MC RVS y Use AmE
78. o load the Multi Pay application 9 On your computer open a command prompt go to the temporary directory to which you extracted the mpmxseries 2008 12 08 zip file and then run down sp bat to load the Service Pack onto the PIN pad While the Service Pack is loading the command prompt window displays the file name and packet count for the application and the PIN pad displays a progress bar of asterisks When the Service Pack is loaded the Help and Download options appear on the PIN pad display 10 Press the F4 key the F3 key and the F4 key again and then run down fa bat to load the Form Agent software onto the PIN pad When the application is loaded the Help and Download options appear on the PIN pad display 11 Press the Clear key to restart the PIN pad 12 In the SYNRUN SYN file located in the CounterPoint top level directory set the following environment variables e CPVPRESET Y e TRACKS 2 Refer to Environment Variable Setup in the CounterPoint Electronic Documentation for more information on using environment variables ey COUNTERPOINT Credit Cards 52 Check readers Use Setup Point of Sale Device codes to define a device code for each MICR check reader you are using to process check transactions and then use Setup Point of Sale Registers to assign each Check reader device code to the appropriate workstation CounterPoint supports MICR check readers from a variety of manufacturers including IBM E
79. o the temporary directory to which you extracted the MultiPayEverest zip file and then run d bat to load the Multi Pay application on the PIN pad While the Multi Pay application is loading the command prompt window and the PIN pad both display the file name and packet count for the application When the application is loaded the message Function Downld appears on the PIN pad display 10 Press the Clear key to restart the PIN pad ey COUNTERPOINT Credit Cards 50 VeriFone Omni 7000 PIN pad If you are using a VeriFone Omni 7000 PIN pad you must load the VeriFone Multi Pay application onto the device to configure it to work with CounterPoint Follow these steps 1 Download Multi Pay application MultiPayOmni7000 zip from the Other Downloads page in the Support area of the CounterPoint website www counterpointpos com support NOTE You must be a current CSS subscriber to access and download files from the Support area of the CounterPoint website 2 Extract the MultiPayOmni7000 zip file into a temporary directory 3 Connect the Omni 7000 PIN pad to the COM1 port on your computer NOTE If you need to connect to the COM2 port instead edit the MP07K02R bat file located in the directory to which you extracted the MultiPayOmni7000 zip file and change the p1 parameter to p2 or another valid COM port 4 On your PIN pad hold down the 7 key and the Enter key simultaneously The message Enter Password appears on the d
80. oblem When authorizing American Express transactions encounter the message Processor re enter American Express or Processor reenter Solution American Express has a minimum charge amount of 1 00 Problem encounter the error Referral INV TR2 or INV SETTL TR 001 when settling Solutions e Make sure the card reader is configured to read track 1 or track 2 but not both Track 3 cannot be used If you are using a keyboard transparent reader you can determine which track is being read by swiping the card at the operating system prompt The card number should appear only once in the data stream If it appears more than once the card reader is reading more than one track and should be re configured e The credit card datastream contains a preamble and postamble Configure CounterPoint to remove the extra characters from the datastream by using Setup Point of Sale Device codes to define the preamble postamble hexadecimal characters for the card reader device For example if you are using a Cherry keyboard and your card reader is programmed to read track 1 25 is the preamble to be defined to be removed If you are using some other keyboard transparent card reader that is programmed to read track 2 3B is the preamble to be defined removed and 3F is the postamble Problem When attempt to authorize 2 3 different credit cards on one ticket or when attempt to authorize an order deposit or a layaway deposit and a sa
81. ommerce transactions Address verification Optional CVV2 CVC2 CID ey COUNTERPOINT Credit Cards 8 Cardholder Information Security Program In June 2001 Visa initiated the Cardholder Information Security Program CISP to define and promote credit card security standards that reduce the risks and costs associated with credit card fraud In December 2004 Visa in collaboration with MasterCard and with the endorsement of Discover and American Express published version 1 0 of the Payment Card Industry PCI Data Security Standard which outlines a set of guidelines that merchants must follow in order to be considered PCI DSS compliant These guidelines stipulate among other requirements that credit card numbers must be masked on printed receipts and that full card numbers may not be retained on non secured computer systems PCI DSS compliance is essential to ensure that sensitive credit card information is secure and that you are protected from any liability that could arise from the fraudulent use of cardholder data obtained from your computer systems In January 2006 Visa certified CounterPoint V7 to be compliant with CISP and Payment Application Best Practices PABP standards CounterPoint is listed on Visa s website www visa com cisp as a Validated Payment Application CounterPoint includes documentation to guide merchants in setting up fully PCI DSS compliant systems including advice for adhering to CISP requirements th
82. osa Ep brad 30 First Data Le nd 31 Molm M 32 Bled RE 33 BEE 35 Radiant Payment Services RBS Lunk nennen nennen enne nnne trennen nnn enne 36 Step 11 Set up SIO C 37 Step 12 Set up draft CANIS m 38 irst Dette du EE 43 EC dE 44 First Data Sputt TEE 44 FPaymenteC mses ae E E S E corset oted scm unes meten eritis 44 Radiant Payment Services RBS Lunk eene nennen enne nnn enne e enne en nens 45 Step 13 Set up device codes and regsierg nrnna 45 ele TINS seo t cpm 46 BSCIONCEIICHCSIERIE TEE 47 leo 48 Check EE 52 Step 14 Test dial up authorization sssessssssesseeeseeeeeeneeee nennen nennen 53 Step 15 Test CPGateway authorization esses 54 Configure draft capture for DEMO CPGateway operation eene 54 Reconfirm your Internet connection ssessssssessseseseeeneeeneeennene nennen nennen nennen terne tnn etnse neret 54 Test a DEMO Iransacon nennen nnne nnn nnne trennen nne n tren tnn nnne sensns enne 54 Configure draft capture for live CPGateway operation essssseeeeeeeneenenennnen nennen nens 54 T sta live TRANSACTION 5 65 25 ERR 55 Test automatic dial up falloVer 2 esto crestte iter Ecc proto eae dog ee oa Leder eae Eegeregie 55 Remove test authorization transactions
83. pson MagTek and others Each check reader you define requires specific device code settings For example the following screen illustrates valid device code settings for an Epson TM series check reader BS CounterPoint 7 5 HEE Ag jeje e Agios jee Device codes Camptown Sports 1 Device type Check reader 2 Device code 3 Description Epson TM Series 4 Type Serial Parameters 96 8 N 1 5 Enable 1B401B63300810613080 6 Disable 1B6330031C6131 1 Preamble None 8 Postamble None 9 Manufacturer Epson TM Series 10 Format FDMS North Equifax Field number to change Fi Next F2 Device test F3 Delete For each Check reader device code you define do the following e Select Serial or Keyboard from the Type field to specify the type of device you are configuring e For Serial devices specify the appropriate communication Parameters i e baud data bits parity and stop bits Leave the Parameters field blank if the communication parameters for the card reader will be set externally Refer to the manufacturer s recommendations for more information about setting communication parameters for your check reader e For Serial devices enter any Enable and or Disable codes that the device requires e For Serial or Keyboard devices enter any Preamble and or Postamble values that the device requires NOTE The Certegy CheckMate check reader requires a Preamble value of 02 and a Postamble va
84. quire a separate range of batch numbers for each store or register To accommodate this requirement you must create multiple BATCHNO xxx files in your top level directory and specify the starting batch number for a particular store or register in each file Each BATCHNO xxx file must have a unique extension to distinguish it from the other BATCHNO xxx files We recommend using the store number or register number to which the BATCHNO xxx file will be assigned as the extension for each file Each BATCHNO xxx file must include a unique 3 digit number which defines the starting batch number for the corresponding store or register For example you might enter the number 100 in store 1 s BATCHNO 001 file 200 in store 2 s BATCHNO 002 file and so forth When you have created all of the BATCHNO xxx files you need create a SYNEDC CFG file with a different file name for each store or register and specify the BATCHNO xxx file to use for that store or register with the BF parameter For example the SYNEDC CFG file for store 001 would include the following setting to reference the BATCHNO 001 file BFBATCHNO 001 NOTE If you need to specify a path to the file use forward slashes to separate directories and sub directories e g BFC SYN BATCHNO 001 Finally set the WINSYN environment variable for each store or register to specify the appropriate SYNEDC CFG file Refer to Draft Capture in the CounterPoint Electronic Documentation for more in
85. re that each workstation is configured to use the LAN s DNS server only Modifying the workstation host files To modify the workstation host files 1 Ping primary cpgateway com and secondary cpgateway com to determine the IP address of the workstation Check each workstation s TCP IP settings and ensure that no DNS servers are defined Modify the host file so that it only contains entries for primary cpgateway com and secondary cpgateway com ey COUNTERPOINT Credit Cards 59 FAQ Frequently Asked Questions Do need the Credit Cards Option to process credit cards in CounterPoint No Included in CounterPoint is credit card processing under the CounterPoint Merchant Program CMP with PNC Merchant Services using the First Data North platform or RBS Lynk The Credit Cards Option is required only to work with other processors To sign up for CMP the merchant or the dealer simply calls the phone number published by Radiant Systems and the merchant is able to sign up The CMP processor will issue a Terminal ID that is compatible with CounterPoint and does not require the purchase of the Credit Cards Option Under the CMP the merchant is entitled to a contracted rate for credit card processing Most merchants will find that the contracted rate is very competitive What other processors can use with CounterPoint software CounterPoint supports the following processors CMP CMP is the CounterPoint Merchant Program First
86. re the firewall to allow the following outbound traffic from your processor and workstations Ping traffic for testing purposes only not actually used for authorizations e TCP traffic To allow TCP traffic through your firewall you must open one of the following ports depending on the processor s you are using Processor Pe First Data South 50006 American Express 50004 direct authorizations only To authorize American Express transactions directly using CPGateway you must open port 50004 regardless of which processor you are using Set up modems Follow the manufacturer s instructions to install your modem s on your CounterPoint workstation s or on your Modem Server if you are using the Modem Server Option After you have installed your modem s you should test each modem to ensure that it is operating correctly before attempting to use it with CounterPoint If the test is successful you are ready to proceed with the remaining steps If the test fails double check your modem settings and test the modem again Refer to Modem configuration and troubleshooting on page 69 for more information about configuring modems including troubleshooting advice for specific models Set up MSR card readers Install and test your MSR card reader s using the manufacturer s instructions and software You can configure your card readers to read Track 1 or Track 2 but not both CounterPoint SQL cannot read data from bot
87. rocessing with Paymentech Radiant Payment Services RBS Lynk If you are processing with Radiant Payment Services RBS Lynk you do not need to take any additional steps to route Certegy check transactions NOTE RPS RBS Lynk does not support check processing through TeleCheck ey COUNTERPOINT Credit Cards 24 TeleCheck Location Codes The following table lists the Region Codes and POS Codes for each TeleCheck District Use this table to build a valid TeleCheck SE number for your processor First two digits of Number TeleCheck District Region Code POS Code Nebraska xv ww EE 02 06 Wisconsin 36 9 08 West Coast tax 35 25 0 omn w 29 11 National Accounts ae 08 ERR ERC ey COUNTERPOINT Credit Cards 25 Step 3 Install the latest CounterPoint software Install the latest version of CounterPoint following the instructions outlined in the CounterPoint Installation Guide Ensure that you have the latest Service Pack s installed as well You can obtain the current CounterPoint Service Pack from the Support area of the CounterPoint website at http www counterpointpos com support software cpv7 htm NOTE You must be a registered CounterPoint Subscription Service CSS subscriber to access the Support area of the CounterPoint website Step 4 Sign up for CPGateway Skip this step if you are not using CPGateway You can use CPGateway to process credit c
88. rocessor terminates the call e In our testing with First Data North the line for phone number 800 545 3334 was held open for 30 seconds ONLY The line for phone number 800 950 1292 was held open up to 60 seconds es The maximum time the connection will be retained with TSYS is 12 15 seconds e Under Unix the multi transaction option only works for Digiboard s intelligent port products CounterPoint testing was performed on one of the PC Xe series where X is 2 4 8 or 16 depending on the number of ports it supports The multi transaction option for Unix should also work with other Digiboard intelligent products but not the non intelligent products such as the ClassicBoard It should also work with other vendors intelligent products If multiple registers are sharing the same modem all registers can benefit from this configuration e Under Windows you can set up each register with a separate modem attached to a standard com port 1 4 and benefit from the retain connection option on a single register by reducing transaction times on subsequent authorization requests e Under Windows multiple registers using separate modems can share the same phone line to save on telephone costs But you will not achieve any speed improvements and each register will have to Wait for a free line so you can slow things down by putting too many workstations on one line e Modem Server Option is available which allows multiple registers to access
89. s 05999999 your Region Code would be 324 and your TeleCheck SE number would be 324999999 NOTE If the first two digits of your TeleCheck Subscriber Number appear more than once use the Region Code that corresponds to the TeleCheck District in which you are located 3 Contact your financial institution and ask to have your merchant account entitled for TeleCheck 4 Provide your financial institution with your 9 digit TeleCheck SE number Your account must be entitled for Authorization only and will be available for use on the next business day Until your account is entitled you will not be able to process checks ey COUNTERPOINT Credit Cards 22 TSYS If you are processing with TSYS Vital follow these steps to route Certegy or TeleCheck check transactions Certegy 1 Contact your Certegy service representative and obtain your 10 digit Certegy Station Number Refer to Check authorization on page 11 for more information about contacting Certegy 2 Provide your Certegy service representative with the 6 digit BIN that you obtained from your bank or financial institution Certegy will associate the BIN with your 10 digit Certegy Station Number 3 Contact your bank or financial institution and ask to have your merchant account entitled for Certegy 4 Provide your bank or financial institution with your 10 digit Certegy Station Number to use as the Certegy SE number for your account TeleCheck 1 Contact your TeleC
90. screen Ticket Entry when they are prompted to enter a customer s Address and or Zip to skip address entry ey COUNTERPOINT Credit Cards 40 If you are processing with First Data North TSYS Vital RBS Lynk or PNC Merchant Services select one of the following Pre authorization options to specify whether you want to pre authorize each transaction to verify the cardholder s address before authorizing the charge e None Select this option to disable the pre authorization of credit card transactions e Matches only Select this option to only allow pre authorized transactions for which the provided address matches the cardholder s AVS information With this setting CounterPoint sends a zero dollar transaction to the processor If the provided address matches the cardholder s AVS information CounterPoint obtains an authorization for the actual charge amount e Matches and unavailable Select this option to allow pre authorized transactions for which the provided address matches the cardholder s AVS information and to allow users to proceed with transactions when the appropriate AVS service is unavailable Select Yes from Address Zip mismatch and or AVS unavailable to require a security override to proceed with a credit card transaction when the supplied address and ZIP Code don t match or when address verification is unavailable NOTE You can authorize users to perform security overrides for mismatched address verific
91. specify the appropriate setting MZ Merchant ZIP Code e g MZ38138 4 fyour modem requires an initialization string add the MI parameter to SYNEDC CFG in the following format where xxxxx is the initialization string for your modem MIATXxxxx For example if you are using a US Robotics Sportster Non V 90 modem you would enter the following setting MIAT amp D2 amp K0 amp M0 amp C1 amp N2 Refer to Modem configuration and troubleshooting on page 69 for information about modem initialization strings including a list of initialization strings for specific modems and instructions for determining the initialization string for other modems 5 Save your changes and close the SYNEDC CFG file There may be additional parameters that you need to add to your SYNEDC CFG file depending on your configuration The SYNEDC CFG file includes comments that describe the parameters that are available for your processor If your financial institution provides you with any of these additional settings you should add them to your SYNEDC CFG file ey COUNTERPOINT Credit Cards 36 Radiant Payment Services RBS Lynk If you are processing with Radiant Payment Services or RBS Lynk follow these steps to edit your SYNEDC CFG file 1 Copy the WINLNK CFG file in your top level CounterPoint directory to SYNEDC CFG using one of the following commands Windows COPY WINLNK CFG SYNEDC CFG Unix Linux cp WINLNK CFG SYNEDC CFG Open SYNEDC
92. t obtain the following additional information e Food and Consumer Service Identifier FCS ID 7 characters ey COUNTERPOINT Credit Cards 18 TSYS If you are processing with TSYS Vital obtain the following information from your bank or financial institution before proceeding with the remaining configuration steps e BIN Number 6 digits e Agent Number 6 digits e Chain Number 6 digits e Merchant Number 12 digits e SIC Code 4 digits e Store Number 4 digits e Terminal Number 4 digits e Time Zone 3 digits V Number 7 digits plus a V prefix e Telephone number s for authorization e Telephone number s for settlement e Merchant Location Number optional 5 digits e Country Code optional 3 digits e Currency Code optional 3 digits American Express If you are using CPGateway and you want to authorize AmEx transactions directly through American Express you must also obtain the following information e American Express SE Number 10 digits Debit Cards If you are processing debit cards you must obtain the following additional information e Reimbursement Attribute Z is the default value for a Standard Interlink Merchant e Sharing Group 1 to 30 characters e Merchant ABA Number 9 digits e Merchant Settlement Agent Number may be identified as the FIID 4 characters EBT Food Stamps If you are processing EBT food stamp transactions yo
93. ted with US Robotics Boca and Practical Peripherals modems US Robotics modems have a known problem where they will sometimes enter a state where they will not accept any commands regardless of whether or not they are connected US Robotics reports that you can correct the problem by On older modems install a newer chip set On modems with newer chip sets that still experience the problem download a patch from the US Robotics Web site You must contact US Robotics with the model amp serial number of your modem to implement either of these solutions This problem appears to be a timing issue with some modems CounterPoint may be sending init strings to the modem too fast and the modem cannot recognize the init strings properly A flag can be added to SYNEDC CFG called SI for Slow Init Set it as follows SIY
94. teway You must have a persistent Internet connection to use CPGateway You can access CPGateway through a dial up connection DSL cable T1 or any other service that supports the TCP IP protocol You will also need an Internet Service Provider ISP to provide a connection to the Internet In addition each CounterPoint workstation must be able to access the Internet either through its own connection or through a single shared connection Is CPGateway reliable CPGateway is designed for fail safe operation to provide absolutely reliable credit card processing Maximum reliability is built into the CPGateway service including redundant servers redundant Internet connections from your CounterPoint system to CPGateway redundant communication lines to each card processor redundant power systems and so forth If your local Internet service fails e if your ISP or communication lines go down CounterPoint will automatically switch to dial up mode and contact your card processor directly CounterPoint will also automatically use the Modem Server Option if it is active All authorizations obtained from your processor through CPGateway or through a direct dial up connection are stored in your local CounterPoint database and can be settled in the same batch ey COUNTERPOINT Credit Cards 16 Setting up credit card processing The following steps outline the process of preparing configuring and testing CounterPoint V7 to process cre
95. the Service Establishment Number SE Your account must be entitled for Authorization only and will be available for use on the following business day Until your account is entitled you will not be able to process checks through First Data South TeleCheck 1 Contact your TeleCheck service representative and obtain your 8 digit TeleCheck Merchant Number Refer to Check authorization on page 11 for more information about contacting TeleCheck 2 Findthe first two digits of your TeleCheck Subscriber Number in the TeleCheck Location Codes table on page 24 replace them with the corresponding 2 digit POS Code and then add two zeros 00 to build your 10 digit TeleCheck SE number For example if your TeleCheck Subscriber Number is 05999999 your POS Code would be 24 and your TeleCheck SE number would be 2499999900 NOTE If the first two digits of your TeleCheck Subscriber Number appear more than once use the Region Code that corresponds to the TeleCheck District in which you are located 3 Contact your bank or financial institution and ask to have your merchant account entitled for TeleCheck 4 Provide PNC Merchant Services or your financial institution with your 10 digit TeleCheck SE number Your account must be entitled for Authorization only and will be available for use on the next business day Until your account is entitled you will not be able to process checks Paymentech CounterPoint does not currently support check p
96. this init string to the modem s memory AT amp W In SYNEDC CFG use MIAT amp Y0 to call the init string from the modem s memory Boca 2400 External No initialization string needed according to dealer reports Boca Modem 14 4Kbps V 32bis Model M1440E The best init string for EDC appears to be ATL2 amp Q6S37 5 Boca Modem 33 600 MV 34 Set the following init string AT amp C1 amp D3 amp K0 amp Q6 N0S37 5 For a Boca Modem the parameter amp C1 turns off force carrier high Use BLAST s terminal mode to write this init string to the modem s memory AT amp W In SYNEDC CFG use MIAT amp YO to call the init string from the modem s memory Boca Modem V 34 28 8 The best init string for EDC appears to be AT amp Q6S95 0 Q6 turns off error correcting stuff but leaves handshaking on Q0 does the same thing without handshaking but don t use it because the modems won t connect without handshaking and S95z0 causes it to return the correct connect result codes Another suggested init string for the Boca V 34 modem is ATV0 amp C1 amp D2 amp Q6N0S37 5 K0 Cirrus Logic Internal The best init string for EDC appears to be ATIQO N0 COHO This initialization string should be saved to the modem s memory via Multi Poll or some other communications package because the V will cause the initialization string to be ignored in SYNEDC CFG is used in SYNEDC CFG to separate parameters sent to the processor during authorization and or settlement When th
97. u are using a VeriFone MX800 series PIN pad you must first load the VeriFone MX800 Series Service Pack and Form Agent software onto the device Follow these steps to do this 1 Download the VeriFone MX800 Series Service Pack and Form Agent software mpmxseries 2008 12 08 zip from the Other Downloads page in the Support area of the CounterPoint Web site www counterpointpos com support 2 Extract the mpmxseries 2008 12 08 zip file to a temporary directory 3 Connect your MX800 series PIN pad to the COM1 port on your computer NOTE f you need to connect to the COM2 port instead edit the down sp bat and down fa bat files located in the directory to which you extracted the mpmxseries 2008 12 08 zip file and change the p1 parameter to p2 or another valid COM port 4 On your PIN pad hold down the 7 key and the Enter key simultaneously The message Enter Password appears on the display 5 Enter 166831 the default password on your PIN pad The options Help and Download appear on the display 6 Press the F4 key to select the Download option The message Select COM Port appears on the display along with the COM1 COM2 and COMS options 7 Press the F3 key to select the COM3 option The message Download Type appears on the display along with the Partial and Full options 8 Press the F4 key to select the Full option The message Unit Receive COM3 AutoBaud Clear to Abort appears on the display while the device is waiting t
98. u must obtain the following additional information e Food and Consumer Service Identifier FCS ID 7 characters ey COUNTERPOINT Credit Cards 19 First Data South If you are processing with First Data South obtain the following information from your bank or financial institution before proceeding with the remaining configuration steps e Merchant Number 11 digits e Qual Code 8 digits e SIC Code 4 digits e Terminal Serial Number 4 digits e American Express SE Number if you accept American Express 10 digits e Discover SE Number if you accept Discover 15 digits e Diners Club SE Number if you accept Diners Club 10 digits e Carte Blanche SE Number if you accept Carte Blanche 10 digits e JCB SE Number if you accept JCB 15 digits e Telephone number s for authorization e Telephone number s for settlement Debit Cards If you are processing debit cards you must arrange with your bank to have your First Data South merchant account configured as an auto close account Paymentech If you are processing with Paymentech obtain the following information from your bank or financial institution before proceeding with the remaining configuration steps e Client Number 4 digits e Merchant Number 12 digits e Terminal Number 3 digits e Telephone number s for authorization e Telephone number s for settlement American Express If you are using CPGateway and you want to
99. up Point of Sale Stores Draft capture and try to obtain an authorization again If you are still unable to obtain an authorization step through the configuration process again double checking your processor information your WINEDC and SYNEDC CFG settings your device codes and your draft capture settings If you are processing checks you should also test a check transaction to ensure that your check reader s and your draft capture settings for your check pay codes are working NOTE No additional configuration or testing should be necessary if you are using the Modem Server Option However you should make sure that your Modem Server is running in Point of Sale Draft capture Modem server before you attempt to authorize live transactions Refer to Modem Server in the CounterPoint Electronic Documentation for more information about setting up and using the Modem Server Option ey COUNTERPOINT Credit Cards 54 Step 15 Test CPGateway authorization Skip this step if you aren t using CPGateway If you are using CPGateway follow these steps to test your connection to CPGateway and confirm that you can obtain credit card authorizations over the Internet Configure draft capture for DEMO CPGateway operation From Setup Point of Sale Stores Draft capture select Yes from the Use CPGateway field and then enter DEMO in the Merchant field DE Gee 2 ge Draft capture SYN EDC 1 754D Vital Camptown Sports
100. up to 4 modems on one workstation that acts as the Modem Server Does CounterPoint support address verification services AVS AAV Address verification AVS AAV support is provided for all CounterPoint merchants Refer to Address verification and CVV2 CVC2 CID on page 9 for more information about this feature Does CounterPoint support preferred rates for Purchase and Corporate commercial cards CounterPoint provides support for Level Il Purchase cards for merchants who process under the CounterPoint Merchant Program and for other merchants who process with First Data North TSYS or Paymentech Refer to Purchase cards on page 10 for more information about this feature ey COUNTERPOINT Credit Cards 62 Troubleshooting Setup problems Draft capture routines not available Problem receive the message Draft capture routines not available when try to access credit card functions Solution You must set an environment variable in order to use credit card software See Environment Variable Setup for information on how to set this environment variable In addition you must set up the appropriate configuration file for your processor as described in Step 10 Define SYNEDC CFG on page 30 If you are not processing under the CounterPoint Merchant Program CMP you must also have purchased and registered the Credit Cards Option under System Registration Credit Cards Option not installed or Terminal ID is invalid
101. ur financial institution RA Reimbursement Attribute e g RAZ SG Sharing Group e g SGYQL8G MA Merchant ABA Number e g MA987654321 ME Merchant Settlement Agent Number e g MEV027 6 If your modem requires an initialization string add the MI parameter to SYNEDC CFG in the following format where xxxxx is the initialization string for your modem MIATXxxxx For example if you are using a US Robotics Sportster Non V 90 modem you would enter the following setting MIAT amp D2 amp K0 amp M0 amp C1 amp N2 Refer to Modem configuration and troubleshooting on page 69 for information about modem initialization strings including a list of initialization strings for specific modems and instructions for determining the initialization string for other modems 7 If you are processing checks with Certegy add the CK parameter and specify whether you are using Certegy East E or Certegy West W For example if you are processing with Certegy West enter the following setting CKW NOTE You do not need to add this parameter if you are processing checks with TeleCheck 8 Save your changes and close the SYNEDC CFG file First Data South If you are processing with First Data South formerly NaBANCO follow these steps to edit your SYNEDC CFG file 1 Copy the WINNAB CFG file in your top level CounterPoint directory to SYNEDC CFG using one of the following commands Windows COPY WINNAB CFG SYNEDC CFG Uni
102. ut a conflict COM 1 IRQ 4 Base Address 3f8 COM 2 IRQ 3 Base Address 2f8 COM 3 IRQ 4 Base Address 3e8 COM 4 IRQ3 Base Address 2e8 Some Plug and Play modems will be installed under Windows using a non standard IRQ e g IRQ 7 These modems will not work with CounterPoint ey COUNTERPOINT Credit Cards 70 Winmodems Winmodems are internal software based modems that use fewer chips than traditional modems Traditional modems contain a physical controller that specifies the protocols for hardware error correction hardware data compression and basic modulation e g V 34 X2 K56flex or v 90 The controller is also what interprets AT commands Winmodems implement the controller function with software instead of hardware Radiant recommends that you do NOT attempt to use a Winmodem with CounterPoint as many problems have been reported with Winmodems Setting modem INIT strings You can use BLAST s terminal mode in Data Pump to set initialization strings From the Start Programs menu select Data Pump Open a phonebook listing Type ATZ to verify that you are communicating with the modem Type the initialization string you want to send to the modem If appropriate write the new settings to the modem normally AT amp W Ur Wm Fe Je s Close the Data Pump session You can also echo commands directly to the modem from the operating system DOS echo ATZ gt com1 Unix echo ATZ gt
103. way fees ey COUNTERPOINT Credit Cards 7 Other processors The Credit Cards Option allows you to process EDC transactions through one of CounterPoint s other supported processors Like the CMP these processors ensure compliance with rapidly changing credit card standards and allow you to take advantage of CounterPoint s entire range of credit card processing features These processors offer the most favorable rates for each industry classification i e Retail MOTO and Ecommerce They also support address verification AVS AAV and card identification CVV2 CVC2 CID services check authorization through Certegy and TeleCheck Purchase cards Level Il and CPGateway The Credit Cards Option supports the following additional processors e First Data North First Data South e TSYS Acquiring Solutions formerly Vital e Paymentech Industry types CounterPoint supports the most favorable rates for the following industry types musy Jee OOOO Best processing rates for card swipe card present transactions Address verification Debit card processing Optional CVV2 CVC2 CID Mail order Transactions presumed to be card not present Telephone order no card swipe MOTO Address verification Optional CVV2 CVC2 CID Transactions presumed to be from website or other secure electronic source no card swipe Point of Sale and Order Entry orders imported from CPOnline are handled as secure fully qualified ec
104. when the physical card is not swiped reducing the risk of fraud and the potential for chargebacks against the merchant s account The address verification data sent to the processor typically includes a 20 character address and a 9 digit ZIP Code Merchants can enable address verification for manually entered Visa MasterCard American Express and Discover transactions NOTE Address verification is also available for American Express transactions that you authorize directly with American Express through CPGateway regardless of which Preferred Processor you use Refer to American Express address and CID verification below and Direct authorization of American Express transactions on page 14 for more information CounterPoint also supports card identification CVV2 CVC2 CID services CVV2 CVC2 CID provides supplemental information for an address verification transaction by sending the extra three or four digits printed on the credit card to the processor Sending these extra digits for manually entered transactions further reduces the risk of fraud and the potential for chargebacks CVV2 CVC2 CID is only available for manually entered transactions for Retail MOTO and Ecommerce merchants Except for American Express transactions address verification and CVV2 CVC2 CID do not affect whether a transaction is authorized These services are simply safeguards to help the merchant avoid fraud However in order to obtain the lowest rate for m
105. x AAY V Use Discover AVS V Default RVS address None fiddress entry Address and zip AYS mismatch auth required for Address Zip mismatch AVS unavailable Use Visa MC CVV2 CVC2 V Use AmEx CID V Use Discover CID V CVV mismatch auth required for CVV2 CVC2 mismatch y CVV unavailable Pre authorization Matches only Select Yes from Use Visa MC AVS to enable Address Verification Service AVS for Visa and MasterCard transactions Select Yes from Use AmEx AAV to enable Automated Address Verification AAV for American Express transactions Select Yes from Use Discover AVS to enable address verification for Discover transactions Select Bill to Ship to or None as the Default AVS address Select one of the following Address entry options to specify whether users must enter address information for transactions for which you have enabled address verification e Address and zip Select this option to require users to enter each customer s address and ZIP Code e Zip only Select this option to allow users to skip the Address field on the Address Verification window in Ticket Entry or Touchscreen Ticket Entry and enter each customer s ZIP Code only e None If you set the Default AVS address field to Bill to or Ship to you can select this option to require users to enter address information only if a default address is not on file for a customer NOTE Users can press F2 in Ticket Entry and Touch
106. x Linux cp WINNAB CFG SYNEDC CFG 2 Open SYNEDC CFG in Notepad or another text editor 3 Add the following parameters and specify the settings you received from your financial institution in Step 1 of this process IC SIC Code e g PL1234 ST Qual Code eg ST12345678 TS Terminal Serial Number e g TS1234 ey COUNTERPOINT Credit Cards 34 4 If you accept the following card types add the corresponding parameters and specify the settings you received from your financial institution in Step 1 of this process AS American Express SE Number e g AS1234567890 DS Discover SE Number Last 10 digits e g 93456789011 IS Diners Club SE Number e g IS1234567890 BS Carte Blance SE Number e g BS1234567890 JS JCB SE Number Drop the first four digits and the last digit e g MS5678901111 5 f you are processing checks add the following parameter and specify the appropriate setting for your check processor CS Certegy Station Number or TeleCheck SE Number NOTE f you are processing checks with TeleCheck follow the instructions outlined in Step 2 Route checks starting on page 21 to determine your TeleCheck SE Number 6 If you are processing checks with Certegy add the CK parameter and specify whether you are using Certegy East E or Certegy West W For example if you are processing with Certegy East enter the following setting CKE NOTE You do not need to add this parameter i

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