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HotSpot Printer User Manual

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1. jane doe yzcorp com Denotes a mandatory field 63 t PRINTER HotSpot Printer Operator s Guide IV Advanced Administration This section covers tasks and settings that may be required such as print job and user list manage ment as well as proxy and log file parameters Administrator Log In 1 Open your Web browser 2 Go to http PrinteriPAddress 8080 printeron PDSJSP 3 Review Service Status Screen 1 system information and status testing capabilities and then perform any necessary testing procedures Service Status Screen 1 PRINTERON Hotspot Printing Service Status Fig 24 About Service Status Screen 1 Feature Description System l m Software Version Indicates the currently installed version of Information your Mobile Printing Service software m Printer Model Indicates the printer model number m Printer ID Indicates the unique PrinterOn identifier used to associate the physical printer with PrinterOn virtual printer listing m SDJ J Version Indicates the installed version of the supplied Java SDK 64 PRINTER HotSpot Printer Operator s Guide Local Time The current local time as reported by the printer This value is used when performing secure network communi cations SSL If this value is significantly incorrect the SSL protocol may reject connections The date and time can be set on the printer control panel if necessary See Appendix 8 Troubles
2. Register your HotSpot Printer today See p15 RICOH Copyright 2009 by Ricoh Americas Corporation All rights reserved PRINTER Operator s Guide Contents At a Glance Table of Contents detailed 3 Preface SNE 5 About This aud LAL 5 How to Read This Guide 6 Service amp Support Resources 7 l Introduction 5 5 9 How HotSpot Printing Works 9 Marketing Toolkit 13 I Installallon eee ener non 16 Step A Install Printer 16 Step B Register Printer 17 Step C Check License Status 19 Step D Test Prnmlers er eO 20 Step E Install POP Display opt 21 Step F Customize Service opt 22 Ill Management 23 Home Page Overview 25 Management Functions 28 Web Pages usse eee 28 Languages e e t 49 Enes TERT 51 Sommaren a e e one 60 Repons ect I eM 61 Administrators 62 Update Account 63 IV Advanced Administration 64 System Information 64 Status Testr NN 65 Print Job Management 66 User List Management 67 HTTP Proxy Settings 67 Log File Settings 68 V Appen
3. You can restrict the accessibility of your service by hiding it in searches preventing users from finding your service in Printer Directory searches Set Online Offline If you need to temporarily make your service unavailable for printer maintenance for example you can present users with a notification page when they browse to your service Website You can customize the text on this page by clicking the Web Pages function icon Create a new service under a new group name This function is not applicable to HotSpot Printers Clone this service This function is not applicable to HotSpot Printers Get Guest Awareness Kit This function is not applicable to HotSpot Printers Delete this Service Warning Do not click this button Doing so will permanently remove your Mobile Printing Service Additional Services Update your account preferences Allows you to update login including adding and removing email addresses and updating your contact information Hotel Administrator support page Clicking this link open the Support for Service Administrators page where you can find PrinterOn FAQs and documentation About Guest Printing Services Click this link to view information about the many benefits your Mobile Printing Service offers users 3 Return to the Management Home Page if necessary 21 PRINTER HotSpot Printer Operator s Guide Management Functions Web Pages We
4. 1 z Open your Web browser RICOH Print ta the Ricoh Hotspot Printer a 2 Go to www printeron net ricoh xxxxx ETE Note LOTE e This URL must be typed in lower case letters SEE If typed in upper case the screen reads The page you requested could not be found Re enter URL using lower case letters e f you enter a URL using a non existent printer COUR co rr ID xxxxx the screen reads The page you STA pan requested could not be found Re enter ey URL with correct ID e f you enter a URL using a valid printer ID xxxxx but the unit is not yet registered the screen reads Service offline Click Back and enter URL with ID of a registered printer Browse to your document or if printing a Web page enter the complete URL Enter your email address Click Submit Note Your release code is displayed along with a tracking number In additional this information is emailed to the address entered in step 4 6 Follow the instructions on the HotSpot Printer LCD to enter your release code and print the job TRO m m m E HotSpot Printer lest Page Message Method B Print via Email TTS TT 1 Open your email application Ico rintspots com 2 Enter the printers email address ML Attach Test page doc 35 KB ij Attachment Options ricohxxxxx printspots com 2 3 Send email attachments as you normally would Doreen AN eh nen f 4 The service replies with a confirmation message
5. bi approve this job click the Print button ay el this job and return to the start click the Start button 5 Review the Approve Print Job screen and then make any necessary changes me co Powered By 4 PRINTERON PRINT SIMPLY ANYWHERE Web site links Terms Privacy 4 44 PRINTER HotSpot Printer Operator s Guide Approve Print Job Screen la Approval Windows Internet Explorer printeron net Allow users to approve their print jobs Select this option if you want to show users the page count and price information before they print their documents If you uncheck the box the Approve Print Job screen will not appear I am integrating my service with a print billing system URL of print billing system http devpsi 8480 0si api LI Only users whose sessions contain an imprint from the print billing system will be considered authorized If the billing imprint is received but is not required if this box is unchecked the user will be considered authorized Send Blind Job Notices from 9 Print Delivery Station recommended User s browser Done ke Internet About Approve Print Job Screen Feature Description M Allow users to Select this option if you want to show users the page count and approve their price information before they print their documents If you clear print jobs this box the Approve Print Job screen will not appear M am integrating Select this box only i
6. Model Name M Description to show users Manufacturer Choose Manufacturer M Model Laser Guest Printer eg Inkjet Printer Descriptive Label Color printing Supports color Q Does not support color O Don t know Location brandhoeooot o9 Using your printer with PrintWhere and Email Printing Note that if you change the PrinterOn Name after Print Delivery Station is installed you must re import the Customization File in PDS in order to transfer this new name to PDS For details click the button above PrinterOn Name lbrandiooox Printer Number 123456789012 Email address 123456789 printspots com or brancboooocoprintspots com Enable Email Printing Autofind Hint Search IP address Your IP Address Your IP Address is 111 22 3 44 If your hotel will be on this network click the button below If your Hotel will be on a different network enter that IP Address in the field to the left D Delete this printer Note that you will be unable to reclaim fees associated with this printer Remember that if you want to prevent your printer from being used you can go to your Printers page and change the printer status to Offline Fig 21 53 PRINTER HotSpot Printer Operator s Guide About Required Info Screen Feature Description Printer Configura Your HotSpot Printer has been pre configured so leave the settings tion as shown in Fig 21 Using your printer Your
7. s Guide Appendix 1 HotSpot Printer Operation When printing to your HotSpot Printer the URL or email address that you use includes the printer s unique 5 or 6 digit ID xxxxx This number is located on the label affixed to the printer as well as the Mobile Printing Service subscription certificate Note The exact steps taken to print a document may vary based on configuration settings Also depending on the size and complexity of the submitted print job it may take several minutes for the printer to receive the file s from the PrinterOn Server Printing Instructions for Computer Users PC Mac users can print in one of two ways as follows Method A Print via Web Upload Upload a document or Web page using the printer s URL 1 Open your Web browser 2 Go to www printeron net ricoh xxxxx 3 Browse to and select the document to print or enter a Web page URL to print the associated page 4 Enter required User Information e g your email address 5 Click Submit Note e Printing Options screens may display allowing you to for example select the paper size number of copies and document type Excel Word PowerPoint etc and approve the job before it is sent to the HotSpot Printer e Your release code is displayed along with a tracking number see Fig 26 In addition this information is emailed to the address entered in step 4 Write down your tracking number should you need it for troubleshooting
8. 90 seconds after Ready is displayed on printer LCD Turn printer power OFF Reconnect the USB keypad cable Turn printer power ON Wait approx 90 seconds after Ready is displayed on printer LCD The message Print Release Press OK should appear on the LCD To determine service status go to 2 Cannot print To check service status press the key on the HotSpot keypad The printer LCD will display one of the following messages PrinterOn x x LicenseValid Indicates that Mobile Printing Service application is working properly PrinterOn x x InternetDown This indicates that the printer cannot get proper connection to the Mobile Printing Service Server Please check printer network settings IPv4 DHCP DNS etc See Quick Installation Guide Also see Item 3 below PrinterOn x x NoLicense This indicates that the application cannot get a valid license from the Mobile Printing Service Server Please check printer s network settings IPv4 DHCP DNS etc See Quick Installation Guide Please check that the printer s time and date are set correctly See Item 4 Ricoh Help Desk U S 1 800 RICOH38 1 800 742 6438 Canada 1 800 263 0815 8 Di li LLL LIIIl I HotSpot Printer Operator s Guide Appendix 8 Troubleshooting Cont we em Service status e Confirm that there is Internet connectivity from another device e g computer laptop etc by reads PrinterOn using the same Ethernet cable and p
9. Administrators gt Hotels gt Software Tou are legged in as 28201 2prinise corm Leg gut 08080000 If you are installing one Print Delivery Station on ome PC vou amp re generally mot required to change any of the Setings shown below and you can senply dgwrigad PES Print Delivery software If you are using PrinterOn Embedded or PrintConnect you d n t need t download POS but you will need t enter marre conliguraban sellngs below Far details about POS types and settings click the QuckHelp 7 buttons Print Delivery Station servers for ricchiZE201 ricoh 28201 View Machine D Last communicated and validated its license information at Sun Oct 11 18 48 07 EDT 2009 Serial Number POS type Ricoh Hampan Printer Se O Degenption rook 28201 and Printers Q poset Warning Do not change sr tas le ii Local IP Address or Port weiPAMem Po settings Fl neohzgau1 tep 127 0 0 1 x Delete this POS Add another Print Delivery Station Enter a description for your PDS then click Add PDS You may sae emscumber of POS servers to your service Description These functions are not applicable to your Hot Download the Print Delivery Station installer package Standard PC install only Spot Printer The installer contains all of the Hatel Guest Printing Services components Print Delivery Staton POS Desktop loan Print valet and Print Relesss Client The POs installer also provides universal support fo
10. HotSpot Printer Operator s Guide Step F Customize Service optional PrinterOn Web Pages are highly customizable This means that you can edit the appearance of the PrinterOn Website that hosts your Mobile Printing Service Though customization is optional we suggest you review the key features of this flexible solution to learn how you can easily tailor the service to your specific needs Note Customization instructions are covered in the next section lll Management Start Page Choose which lang uages to display in this drop down di Indicate printer il your ogo Language English v Printing seriem location pricing pe bean R i CO E Welcome to HotSpot Printing and a vailability Print using this webpage 5 Dedrick Place or Send print jobs via email to West Caldwell NJ 07006 AL ricoh28201Qprintspots com UNITED STATES Tell users how to geit p P hours call 973 882 2000 for send print jobs to more details your HotSpot After job is sub Printer File Email address l mitted offer print m job options e g eee JJ ro Pee rd of copies pricing rovl e CUS om print document from this printer z n S tru ctio n S t h a t eri eil on iting ofa Vat pari kaba sar Nson Mun pwan val make print job submission as easy as 1 2 3 a EVE How to print via email Powered By PRINTERON e How to print boardin asses W Download PrintWhere Ada your own Q9 Help Terms Help text e g Priv
11. Media Size Displays the paper sizes you specified in the Printing Options tab Enter a price for each of these sizes C Minimum charge If applicable enter the minimum amount users must pay for per job printing 58 PRINTER HotSpot Printer Operator s Guide Other Options lf applicable select the following box es Price includes all taxes Indicates to users in the printer description whether or not the prices you have listed include applicable taxes or whether you will be adding taxes to the price when users pay for their documents Charge for cover page if cover pages are enabled If your printer requires users to include cover pages with their documents if your printer is available to all users and the printer is attended or set to automatically release documents you can choose whether or not the cover page is free or whether users are charged for this page according to your printing price for a single page 3 Click Save to save your settings and exit the screen To exit without saving settings click Cancel 99 PRINTER HotSpot Printer Operator s Guide Software Though the Software function icon is available there is no need to download upgrade and manage software for your HotSpot Printer 1 Open Management Home Page If necessary see Administrator Log In Log Out 2 Click Software function icon e Hotel and Corporate Printing Services m Huma Selutigns Suppert About Us Home gt
12. PDF PSD HTML and JPEG Choose the format that best suits your requirements 2 13 PRINTER HotSpot Printer Operator s Guide The Slim Jim is a point of purchase display card that and is available in PDF and Adobe InDesign format fonts included Personalize the card with your business name location Web and email addresses Print this two sided card in duplex mode and trim to size then place in plastic holders display racks as a take away pamphlet Instructions for Laptop Users AS a Laptop I T ha ws I print Your customers visitors or clients can learn how to use your Mobile Printing Service in three easy steps Tent Card Print and fold this card so that it is readable on either side of the fold This free standing card can be placed on a table top counter or other flat surface This is a great advertise ment for your HotSpot Printer patrons who may wish to try your new service Tent cards are available as either a generic tent card or a tent card with fields for listing your HotSpot Printer s email address and Web page address The tent card files are available in PDF and Adobe InDesign with fonts included 14 Y PRINTER HotSpot Printer Operator s Guide HotSpot Printer Poster A HotSpot Printer poster is also available through your authorized sales representative This pre printed advertising piece is the ideal way to promote your HotSpot Printer service Place the poster
13. See Fig 8 mm Privacy and Security information 2 Mod ify the text as need ed This screen explains to users how personal information and documents are handled responsibly If required edit the text below with information about your users print data and 3 Click Save to save your settings and exit the printed documents screen To exit without saving settings click Text This portal uses SSL to ensure the security of your transaction Cancel The printers for this portal use a guest privacy system Your documents are held in a privacy Note Click the Privacy link bottom of Start Page to open this window xm 39 Y PRINTER J Printer Name HotSpot Printer Operator s Guide lf you would like to identify your HotSpot Printer s using another printer name e g change the default printer model name to for example Lobby Printer proceed as follows Note The printer name only appears if you have chosen the Default Template see Fig 14 In that event when more than one printer is displayed in the list users can select the desired button to choose the target printer see About Web Pages Screen B Template Selection 1 Click Edit button J See Fig 8 2 Enter the printer name s Note The maximum recommended length of the printer name is 15 characters 3 Click Save to save your settings and exit 7 Printer section Windows Internet Explorer printeron net
14. subscription contact your authorized HotSpot sales representative You will then have the option to purchase a 2 3 or 4 year Mobile Printing Service Extension from Ricoh e 2 year Extension Part 003357MIU e 3 year Extension Part 004813MIU e 4 year Extension Part 004814MIU Upon purchase of the Service Extension you will receive a Certificate with an Extension Code as well as instructions for extending the service How does HotSpot printing work You send a document from your Internet enabled computer cell phone or wireless handheld device to the PrinterOn Server using the URL or email address assigned to the HotSpot Printer After the document is submitted the Server generates a compressed printable data file and securely communicates the file back to the destination printer You then receive a private release code on your computer or PDA that is entered via the HotSpot keypad attached to the printer The document prints It is that easy What types of mobile printing methods are supported There are two methods of mobile printing integrated into your HotSpot Printer 1 Driverless Web based Printing You enter the URL of the HotSpot Printer s Web page and send documents and Web content to the HotSpot Printer The URL e g www printeron net ricoh xxxxx is printed on a label affixed to the HotSpot Printer 2 Email Printing Also driverless this method allows you to forward email messages attachments from any comp
15. this sends an HTTP command to a server directing it to locate and transmit the requested Web page HyperText Transfer Protocol Secure URLs that require an SSL connection start with https instead of http Secure Sockets Layer SSL is encryption technology used for communi cation between a Web browser and server ensuring the integrity and privacy of data exchange All major browsers e g Internet Explorer are SSL enabled Transport Layer Security An authentication protocol utilized when you email documents to a HotSpot Printer The TLS protocol is designed to prevent eavesdropping tampering or message forgery URL Uniform Resource Locator An addressing system that allows a user to specify documents or resources anywhere on the Internet Service amp Support Resources Following is a Summary of all HotSpot Printer related resources including important URLs email addresses and Help Desk resources Keep this page handy for future reference Administrators Type Description Details Current information on HotSpot www ricoh usa com hotspoiprinters Printers including free downloads and other support services Register HotSpot Printer www printeron net register Customize PrinterOn Web Pages www printeron net administrators PRINTER HotSpot Printer Operator s Guide Administrators Cont http PrinterlPAddress 8080 printeron PDSJSP Default credentials e User Name hotspot e Password printeron Chec
16. 10 digit Privacy Release Code and may not use their email address Email address Or Other Name of field Privacy Release Code If you are integrating with a Print Billing System you can check the box below and enter the name of the field The information entered by the user in this field will be sent to your Print Billing System Print Billing System Name of field Optional If required edit the text below explaining to your users how their user information will be used Text Your user information is used to uniquely identify your print jobs Use this information to obtain your document in the demonstration center Cancel Done Internet fa KR 10076 35 E Select Document Instructions To add edit the instructions users will see when submitting their print job from the PrinterOn Web Page proceed as follows 1 Click Edit button E See Fig 8 2 Enter edit Text 3 Click Save to save your settings and exit the screen To exit without saving settings click Cancel Language Enghsh w Hudson HotSpot Printer Operator s Guide Select Document section Windows Internet Explorer L X printeron net ka Description of the Select Document section If required edit the text below explaining to your users how to select documents or web pages for printing Text Browse your computer files to select the document you wish to print You may also enter the UR
17. 3 Inthe Location web page URL enter the ane pa location name for your Mobile Printing Location web page URL Service 4 Click Save to save your settings and exit the internet m Rio screen To exit without saving settings click Cancel Y 38 PRINTER HotSpot Printer Operator s Guide e Terms and Conditions Link A pop up window explains to users the restrictions of use for your Mobile Printing Service If required enter a link to your own terms and conditions as follows n i eri m Conditions ion i org 1 Click Terms Edit button I See Fig 8 s m Terms and Conditions information 2 R n th e space provided e nter th e CO m plete U H L to This popup window explains to users the restrictions of use for your service your terms an d conditions Li Nye od Kok ok kin ttt 3 CI ick Save to save OU r sett n S and exit th e THIS AGREEMENT SETS FORTH THE TERMS AND CONDITIONS FOR YOUR USE OF THIS y g WEBSITE the Website AND ANY OF THE SERVICES the Services OFFERED BY i i i THE PROVIDER the Provider THROUGH THIS WEBSITE YOUR USE OF THIS WEBSITE AND OR THE SERVICES IS SUBJECT TO YOUR COMPLIANCE WITH THESE screen To exit without saving settings click M EE YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS IF YOU DO NOT C a n ce I AGREE WITH THESE TERMS AND CONDITIONS PLEASE DO NOT USE THE WEBSITE AND OR THE SERVICES YOU MUST BE AT LEAST 18 YEARS OF AGE TO USE THIS W
18. Bn Printer section To identify your printer or printers for your guests label your printers in this section with short descriptions for example Color laser We recommend no more than 15 characters Printer 1 Lobby Printer This printer is for the following directory listing 9 ricoh28201 Cancel ti Internet the screen To exit without saving settings click Cancel K Description of Your Printers lf you would like to enter additional printer information such as description location and pricing proceed as follows Note The description only appears if you have chosen the Default Template see Fig 14 see About Web Pages Screen B Template Selection 1 Click Edit button K See Fig 8 2 Enter Text as needed 3 Click Save to save your settings and exit the screen To exit without saving settings click Cancel Default Template Prnt ung tid w bsag Y PRINTER y Description of your printers Windows Internet Explorer printeron net Description of your printers If required enter additional printer information such as description location and pricing Text Description location and pricing of printers Language E ir h sa R O weicome to HotSpot Printing Lu blag 5 Dedrick Fase pnr Band pant jobg vis emal ia West Cadeel N 07006 HEARS AMO Dri cma HITED ET Done te Internet Printing Services i gewing ef pm ENE Fig 1
19. FPS POR DIS PAY arver 13 FLE OV FMS EE T RR 13 Ot DOL PN PS agere 15 Additional Marketing Resources ccccccccsececececeeeeceeeceeeeseeeeseeeseueeeueesaeesaeeeseueeseeesseeenaees 15 KLIN oo REM MPH AMEN ERREUR EE 16 DL TENNER 16 SIGD B Fe PAN AE l en 17 Step C Check License Status rrrrrnranrannrrnnnrrnnnerranrrrnnnrrnnnrrnnnrennnrennnnennannennnnennnseennnsennn 19 Sep BEI didit Em 20 Step E Install POP Display optional 0 cece eececseeeeeeteeeeseeeseeeeeeeeteneeseetaeess 21 Step F Customize Service Optional rrrarrrrnnrerrarerranrrrnnrerrnnrrrnnrernnnrrnnnennnnennnnnennnnnnnn 22 IM iens eem Pt 23 Administrator Log In Log OUL oerte tati tre hein ta ik l ki inta tte nrw ke e ik 24 Management Home Page Overview ccccccccseccccececeeeeeceeeesaeeeeseeeeseeeessaeesseeeseeeesseeeeas 25 Management Functions cocer kn oka nia ir ERA ow E RR prx pa e n e n IH PE Pr ERE MEE PEPERIA E ES IIR MES alam EE 28 DP Jr 28 About Web Pages SCreen rrrnrannnnnnnnnnanennnnnnrnnnnnnnnennnnsnnnnnnnnnannnunennnnsennnnennnssnnnnsennnne 29 otan Page 6 ES 6 EEE 31 FONN 32 B Company Logo amp Headline Text rrrrannrnnnnrnrarernanrnrnnnrnnnnrnranrnnnnnennanennnnennnsnennnnen 33 C About Y ur Printing SENN CO Ya ekate a kat ea e tip ik k te t k ia kone 34 D USMON AVI OWN EEE NE 35 E Select Document Instructions serstaki a EENE aE 36 F Printing Email amp Boarding P
20. HotSpot saa poun Printers The user selects the target printer by clicking on associated button 29 PRINTER HotSpot Printer Operator s Guide C Thumbnail Selection The thumbnails shown in Fig 7 are for illustration purposes and do not reflect changes made to a page Note e When using the Simple template some features shown for editing may appear differently in the user interface On each page click the green Edit buttons to make changes Your changes are saved automatically Select File Click to view the first screen users will see called the Start Page where he she identifies themselves uploads a document and selects a printer if you have offered more than one This is also the screen where you can insert a company logo colors and text Options Click to view the Printing Options screen This screen presents the user with options such as page range and number of copies for specific document types Note that you have the option of not offering this screen to users Approve Click to view the Approve Print Job screen This is another optional screen you may offer to your users that displays the page count for their print job and costs associated with the job It gives the user the opportunity to approve printing or cancel the job before it is printed Confirm Click to view the Confirmation of print job screen This screen notifies the user that the document has been processe
21. HotSpot Printer has been pre configured so leave the settings with PrintWhere as shown in Fig 21 and Email Printing C Autofind Hint Your printer s IP address or DNS name enables guests users in the vicinity of your service with an easy and quick way to find your printer and use your service Guests users simply browse to the main PrintSpots page www printspots com and the directory matches the quest s user s IP Address with the printer s Search IP Address Enter the IP address of the network your printer is connected to in the Search IP Address field The IP Address of your computer or the network address it is using is displayed in the green box If your service uses this same address click the button Delete this printer Warning Do not click this button Doing so will remove the HotSpot Printer 3 Click Save to save your settings and exit the screen To exit without saving settings click Cancel Printing Options 1 To set printing options click the Printing Options tab See Fig 21 2 Review the Printing Options screen and then make any necessary changes 54 PRINTER HotSpot Printer Operator s Guide Printing Options Screen Printing Options amp Releasing print jiha Documents are heid and mast ba manyally released Dy the Guest or Attandant i Documents are released to the printer using a Printer n solution Tha Print Delivery Station wee page 6 ari Letier B 1 2x 11 n Legar B 12x 11
22. If necessary see Administrator Log In Log Out 2 Click Reports function icon e 3 Click Create Report for desired category Summary or Detailed Activity Report Note When choosing Detailed select the HotSpot Printer if more than one is installed and the period Today Yesterday Last 7 Days Last 14 Days etc up to the last three months Export data from the Detailed Activity Report screen by clicking Export Report Follow the pop up messages to open or save the report Open the csv file in Microsoft Excel Word Notepad etc To create a report containing responses to your survey if applicable click Report For more information on creating a survey see Printing Service Survey Summary Report 2009 June June Lust Hotel and Corporate Printing Services e Hama Solitons Support Ant Lig Homi gt Adeang gt HODE gt Reports 69669090 PrinterOn Reports far brand xxxxx Gumm ry UU ER Renarts show months of activity Greate Report Detailed Activity Report band con Create Report Tode omer survey Report The repart Belew shows the responses to your Customer Survey far the last 12 manths Ta Leder a report far a different pervod select a reporting pened fram the bit and deik Sport Tou can generate report begenneng at the brie your survey was last revised but ae that your survey questions have heen revised within the last 12 months ar
23. Press question mark button on HotSpot keypad Important The message PrinterOn x x LicenseValid should I mmm me appear in the printer s LCD see Fig 2 This indicates that the IE EE application is working properly If a different message appears e g PrinterOn x x NoLicense or PrinterOn x x Internet e clear ox Down see Appendix 8 Troubleshooting 3 Press Cancel on HotSpot Keypad to return to standby mode HotSpot Printer LCD PrinterOn x x LicenseValid For Print Release Press OK Fig 1 E Be Fig 2 Remote Service Status Check To check HotSpot Mobile Printing Service status from any computer with an Internet connection Open your Web browser and enter http PrinteriPAddress 8080 printeron PDSJSP Default credentials e User Name hotspot e Password printeron Note For more information see V Advanced Administration 19 PRINTER HotSpot Printer Operator s Guide Step D Test Printer To test your HotSpot Printer send a print job using Method A and or Method B outlined below Note that these instructions are general guidelines as your configuration settings may vary Note The URL and or email address you use includes the HotSpot Printer s unique 5 or 6 digit ID xxxxx which is located on the label affixed to the printer as well as the Mobile Printing Service subscription certificate Method A Print via Web Upload
24. adjacent Start Stop button Internet Connection Test Tool The Internet Connection Test Tool provides facilities to test Internet connections to specific URLs and reports the resulting http response contents The supplied input text box accepts a URL string up to 256 characters Pressing the Test button will perform an HTTP GET operation to the supplied URL This tool is provided to aid in troubleshooting Internet connectivity and DNS issues The URL provided can test ooL and non SSL connections by preceding the URL with the appropriate http or httos prefix Note For more information see Appendix 8 Troubleshooting 65 PRINTER HotSpot Printer Operator s Guide 4 To manage print jobs and the user list click Log in upper right corner see Fig 24 5 Enter credentials Defaults e User Name hotspot ae e Password printeron Hotspot Printing Service Status ihis secure operator interface permits full management of all jobs and af the user list for this server Log m wen your Software Operator Leer IN and Password User ID 6 Click Login 7 Review Service Status Screen 2 and then make any necessary changes Service Status Screen 2 About Service Status Screen 2 Feature Description Print Job m Print data files in disk Indicates the current number of print Management jobs that reside on the printer and are available for release Clicking the adjacent Delete All button will del
25. as well as the Mobile Printing Service subscription certificate Printer URLs can also be found by searching PrinterOn s directory at www printeron com Reference For step by step instructions see Appendix 1 HotSpot Printer Operation J Pre PRINTER HotSpot Printer Operator s Guide System Reliability To ensure uninterrupted service your state of the art Mobile Printing Service support an infrastructure that incorporates critical redundancy factors thus facilitating reliable timely accurate and secure file processing transfer and output Dual Network Operation Centers While we refer to the PrinterOn Server for simplicity in actuality there are clusters of server farms for load balancing Should one center be removed from operation the other is always available for undisrupted service Three Inbound Internet Connections These physically distinct connections are managed by two separate Internet Service Providers ISPs This prevents downtime caused by the loss of any single connection or one of the ISPs Battery Backup System In the event of a power outage each physical location incorporates Battery Backup Systems to prevent the loss of print job data Furthermore the Battery Backup Systems are supported by generators for longer term outages if battery backup is not sufficient Data Security Your HotSpot Printer utilizes three forms of communication with the PrinterOn Server H
26. ch ate language an s L CH dingy Bu hears ded w nona odit your webb pages Please salect language ll Add Language Select the language from your list of current languages ard click Remove You cannot remove the default Langauge Remove a language Espafal Fig 19 50 HotSpot Printer Operator s Guide e Printers On the Printers page you can view and edit settings made for the last printer you updated Note however that you must use a different PrinterOn Name for each printer If you edit these settings they will become the default setting for the next printer you add to your service Note that it may take several minutes for some changes to be reflected in search results 1 Open Management Home Page If necessary see Administrator Log In Log Out 2 Click Printers function icon 6 3 Review the Manage your Printers screen Manage your Printers Screen Hotel and Corporate Printing Services 6 Home Solutions Support About Us PRINTERON Home gt Administrators gt Hotels gt Printers You are logged in as XXXXX printspots com Log out amp amp amp amp amp 9 Manage your Printers for brand xxxxx Here you will find the printers associated with your printing service listed as they would appear to your users in a Directory search The Options column is available only on this page to enable administrators to restrict the availability
27. for ricoh xxxxx Group Name ricoh production color o9 What is a Group Service Summary o9 About your Service Summary http www printeron net ricoh 28201 C Service Name ricoh XXXXX Annual Renewal Date Mon November 30 20xx Number of Printers Show Hide your service in Shown Change searches Set Online Offline Online Change Create a new service under a new grou Clone this service Get Guest Awareness Kit x Delete this service gt Update your account preferences login and contact information Di gt Hotel Administrator support page gt About Guest Printing Services Fig 6 PRINTER 25 HotSpot Printer Operator s Guide About Management Home Page Feature Description This row of icons provides one click access to the following functions Web Pages Edit PrinterOn Web Pages to reflect your own brand colors logo text etc Languages Add another language English Spanish French Dutch German and or Italian which is user selectable from the PrinterOn Web Page 6 Printers Update your printer settings add remove printers set pricing and billing information etc Software Though this function icon is available there is no need to perform download upgrade or manage your printer release software e Reports View and export reports of printer activity Create your own end user survey to gauge response C Administrators Add remove administrators
28. i jer ha LRL ad a bail adders apsiihmd alix Fins ey slain miu me ieee pii mam pentad To print MapQuest pages oo osi kn print vis emait ps PR itr s INTERLT Hos IG print board pee ae emo Cle Drehen Prinssleere TTE CANNE Api balm AE sizan Fig 12 Fig 13 3 Click Save to save your settings and exit the screen To exit without saving settings click Cancel l Additional Information Web Site Links Terms Privacy lf you would like to insert links to your Web site and terms and conditions as well as add edit privacy and security information proceed as follows e Brand and Location Web Links You can link from your Mobile Printing Service to associated Web pages such as the home page of your brand s and location s Web sites 1 Click Web Site Links Edit button I 7 Brand and Location web links Windows Internet Explorer See Fig 8 printeron net Brand and Location web links 2 s In the Brand web page U RL enter the enti re Optional You can link from your Printing Service to associated web pages such as the U RL d th htt fi home pages of your Brand s or Location s web sites Enter the entire URL including the I INC u ING e p pre IX http prefix The displayed text for these links will be determined by the Brand and Location names for your Printing Service for example myhotel and newyork respectively or the full Brand and Location names if you have supplied them
29. in L i Legal 8 1 2 x 14 in tgal B12 14 mm labled 1x 1 in Desc riptinn of your printing service Masi S paran Bur ef BREMEN Man Tue wed Thu Fn opan at day med iE Fig 22 About Printing Options Screen Feature Description Releasing print Your HotSpot Printer has been pre configured so leave the settings jobs as shown in Fig 22 Authorizing users Your HotSpot Printer has been pre configured so leave the settings as shown in Fig 22 55 PRINTER HotSpot Printer Operator s Guide C Output options M Include a Cover Page with print jobs Cover Pages identify the sender and the time of the print job and may include additional information M This printer is monitored by an attendant When checked this tells the users of your printing service that their print jobs will be held at the printer until the authorized user is present to pick up and possibly pay for the print job M Guests will be charged for printing When checked this box enables the Pricing Options tab in which you can specify the price for each selected paper size The prices will be displayed to your guests users in the printer Details window of your service Printer password If a password is entered here users must provide this password to print to your HotSpot Printer Jobs that are not supplied with the correct password cannot be submitted Max page count Specify the maximum number of pages a print job may use Print requests
30. minute second and log number Director20090811174238 123 log E Bite 27 15 55 38 BORO Hla pat Printing Service Status Mkresoft leternet Explorer Log File Dzector20090811174238 292 og Close Retesh 2009 08 11 174237 250 CheckTobsTask nacceededl 2009 08 11 174237 240 Check Jobs Sernce micati mo pbs mvmlable 2009 08 11 17 43 37 293 Connecting to hipped cryptopent set S0 not weg overnde proxy sethngs 2009 08 11 17 43 37 x94 ChecktobiTask succeeded 2009 08 11 174337 384 Check Jobs Serace mitmes mo jobs mralable 2009 08 11 17 44 37 413 Cosaeetng to hip Nip eryptopent pet 20 not wang overnde proxy nette 2009 08 11 17 44 37 548 CherktSobiTask succeeded 2009 08 11 174437 549 Check Jobs Serice m rater mo jobs amable 2002 08 11 17 45 37 588 Coanechng to bip Map os 1 cryptoprint pet 20 not asa overnde proxy sette 2009 08 11 174540 053 CheckTobrTask nacceeded 2009 08 11 174540 053 Check Jobs Serace m rater oo jobs avidable 2009 08 11 1T4K 46 Cee fre feed l sa eet RT eot peer ademde ness detta tenat Administrator Log Out After viewing modifying Service Status settings you must log out in order to ensure that the session has ended To do so click Log out PRINTERON Hotspot Printing Service Status Remember to log out when you have finished Print Job Management Y 69 PRINTER HotSpot Printer Operator s Guide V Appendices 4 70 20t HotSpot Printer Operator
31. of each printer To change your printer settings click the link in the printer summary gt Add a printer to your Service Printer name and address Features Legend Options ABC Corporation brand xxxxx J B 9 gt Set printer hours a Spot Color Laser Take printer Offline 123456789012 brandooox 123 Anywhere St About Manage your Printers Screen Feature Description Add a printer to Click this link to open the Printer Configuration page when you can he Service add delete printers as well as set printing and pricing options Performs same function as A If special settings have been made for example maximum page count duplex etc the information displays here as well as a legend Click the Quick Help icon to view a description of legend Fig 20 icons Printer has been flagged as Offline by owner administrator Users are required to pay for print jobs Color printing is supported Duplexing is supported prints both sides of paper Documents are not printed until a release code or password is provided Stapling is supported Hole punching is supported A print job may not exceed this number of pages MG 0 0 YO 51 HotSpot Printer Operator s Guide e Set printer hours Choose the time zone and hours of printer availability weekdays weekends and or holidays e Take printer online offline If you need to temporarily make your service unavailable for print
32. of your service Update Account Update contact and or billing address information Group Name All Hotspot Printers are automatically under the same Group Name so there is no need to create a Group Service Summary URL Your PrinterOn Web Page URL users will visit in order to send a file is created by combining the brand name and unique 5 or 6 digit HotSpot Printer ID www printeron net ricoh xxxxx To change the name do so through the Update Account function icon Service Name This is the brand ID combination created for your service e g ricoh xxxxx If you are managing more than one Mobile Printing Service each one will have a unique Service Name Each Service Name will be listed on the Management Home Page for you to select the service to manage Annual Renewal Date The Renewal Date is the scheduled expiration date of your subscription Depending on the subscription purchased it can be 1 3 or 4 years If you wish to renew your service please contact your authorized HotSpot Printer sales representative to purchase an extension For details see Your Service Subscription Number of Printers This is the number of printers you have es cit LS Ke LOSS nore DA YN s with your service To add more printers to your 26 YO HotSpot Printer Operator s Guide service or to edit your printer information do so through the Printers function icon 6 Show Hide your service in searches
33. printer model Job is sent and To check service status press on Hot Spot keypad release code If the license status reads PrinterOn x x LicenseValid but you still cannot release a print job received but there are other possible issues document does 1 Firewall authentication and or redirection is preventing HTTP HTTPS communication not print 2 A change has occurred in the TCP IP environment Turn the printer OFF ON to restart the HotSpot Service 3 Make sure that you are not entering the tracking number instead of the release code 90 YO HotSpot Printer Operator s Guide Appendix 8 Troubleshooting Cont 4 JOL Unavailable printer features A Web page will not print Cannot reprint a job via the Menu key on the HotSpot keypad Trying to open PrinterOn Web Page but screen reads Service offline Trying to open PrinterOn Web Page but screen reads The page you request could not be found When the printer is accessed via the Mobile Printing Service envelope printing custom paper sizes special paper types and other advanced printer driver features are not supported However advanced driver features are available when the printer is being utilized as a standard network printer Interactive Web sites that generate URLs based on user input such as mapquest com and amazon com often contain long URLs that aren t entirely visible in the Web browser When pasting the URL into the F
34. retail environment Vouchers can only be issued by the owner of the printer When a retailer subscribes to the WebPay service they will be Approve print job ABCImportantReport pdf 3 pages Print job total cost 0 75 USD able to sell vouchers in 1 5 and 1 0 Your current balance is 0 00 USD denominations to cash paying customers The To printthis job please make a paymentto your print account Choose amountthat you would like to deposit voucher is printed with a code that the user Deposit 5 3 USD enters into their PC or mobile device to submit Minimum amountto depasit 5 00 the print job if you have a printvoucher enter voucher code here Pvz Integration with Back end Third Party Accounting Systems WebPay 2 0 now supports the ability to integrate with third party accounting systems This is especially critical in the hospitality industry When the hotel property offers HotSpot Mobile Printing and WebPay payment services guests can route all printing charges directly to their hotel bill just as with in room movies and room service charges This enhancement makes HotSpot solutions an attractive maintenance free service Note For more information on WebPay 2 0 please contact your authorized HotSpot Printer sales representative 82 PRINTER Q1 Al Q2 A2 Q3 A3 Q4 A4 HotSpot Printer Operator s Guide Appendix 7 Frequently Asked Questions How does the Ricoh PrinterOn Corporation par
35. to either White or Black 14403222 E Text white O Black Primary b8c689 LI Text O white 9 Black Cancel Save Internet fa 7 Secondary 9 10095 Note Fig 9 illustrates how these settings are displayed on the Start Page Instructions for up Start Page loading a new com pany logo and header text is covered in the next section anguage English Hudson pa Welcomes il Hotels Prom using thes webpage 5 ail tc or Send proint in a nicoh12345g pnntspots com On the instruction pane header the Browse Printing C32 Services You to HotSpot Printing On the headline banner the primary color is brown text overlay color is white nywhere SA Anywhere N 01234 UNITED STATES Printer available during normal iness ho or busines cur For more information plante call 900 z67 Email address Subrnit j secondary color is green text overlay color is black wee your computer files to select the document you wish to t You may also enter the URL of a web poge you want ponted You will be provided with release code to obtain your document from this printer This code will be sant to your email address specihed above Submit your print request ou How to print via email amp Download Printwhere Hele Terris iseh I na passes Shot PRinTER PRINTERO Fig 9 4 Click Save to save your settings and exi
36. 2 PRINTER HotSpot Printer Operator s Guide Marketing Toolkit We have created exciting marketing tools that will allow you to effectively advertise your Mobile Printing Services These instructional resources and point of purchase POP display materials ensures maximum visibility and end user satisfaction Point of Purchase POP Display Your new HotSpot Printer shipped with an envelope containing a point of purchase POP display and two plastic holders along with instructions on how to set up the display on your printer For more information see Installation Step E Install POP Display optional POP Set up instructions Contains 2 plastic holders amp 1 POP Eh Ricoh HotSpot Printer on ine Perea POP and pese holder Ls LIT LEE P ande POP inia groove of plasit holder Space holders evenly iion botinm eine Free Downloads Free Marketing Toolkit downloads include an Email Blast Slim Jim and Tent Card point of purchase pieces To download the files please visit www ricoh usa com hotspotprinters Click on the HotSpot Tools link Email Blast If you wish to reach out to potential customers through email we have designed an eye catching marketing piece that can be delivered by either inserting the file into the email itself as shown or as a file attachment Craft a message to your target a audience for maximum impact apt Pr a The Email Blast is available in three file formats
37. 30 days pour reports for theese periods mill display the quesuons as entered m r ur latest resvisson Last 12 months Report Humber of surveys received 0 since Auqust 10 2008 At this time na surveys have been submitted Summary Report for brand xxxxx 2009 200 Jly 2009 August KENGI m of RD E NE A d EG EE 14 day Printer Activity Report To sort by Date Time or User click on the column title Report for Koog printspots com Report date Mon Aug 10 2009 at 15 24 27 GMT 04 00 Export Report Date Time 2003 08 05 20 46 21 2009 08 05 20 46 20 2009 08 05 20 46 19 2009 08 05 19 41 23 Printer brandixxx brand ixxxxx brandixxx brand xxxxx Reference Number 11223344 22334455 33445566 44556677 User jane doegxyvzcorp com jane doegxvzcorp com john doe acmecorp com john doelacmecorp com 4 Close your Web browser X or click another function icon PRINTER 61 9 Administrators HotSpot Printer Operator s Guide Multiple administrators provide backup in the event that an administrator is not available and is strongly recommended To add or remove administrators proceed as follows 1 Open Management Home Page If necessary see Administrator Log In Log Out 2 Click Administrators function icon 3 To add an Administrator enter his her email address and then click Add Note e he new administrator s will receive an email from PrinterOn which incl
38. 4 40 HotSpot Printer Operator s Guide Printing Options Screen The Printing Options screen is a screen that presents the user with selections such as page range and number of copies for specific document types To open the Printing Options screen proceed as follows 1 Open Management Home Page If necessary see Administrator Log In Log Out a Hotel and Corporate Printing Services 2 Click Web Pages icon c gere po S ors gt Hotels gt Edit Web Pages ged n r ot m g out 3 Click 2 Options 00000800 Edit your web pages for http www printeron net ricoh xxxxx Templates Y u rface i determined by your choice of templates below Choose either Default generally used for services that offer more than one printer or Simple for a single printer your tempiate Simple I The thumbnails below are for il purposes and do not reflect the changes mad n wn for editini re for illustrative eto your pages Nate that when using the Simple template some features sho g may appear differently in the user interface On each page click the green Edit buttons to make changes Your changes are saved automatically Note that your colors and logo whi Printing seen RICO H welcome to HotSpot Printing Printing Options The Opteens screen will inciuda tha opgbans kat l below Document options Sebel vout cpbans below The dlani page rangs amp all pages or k hral worksheet a
39. 58 SOWIE eee er PIE FERIIS e taa e REDI DUE TI T FN IE PEINE 60 gil NE E 61 Q Ge TE ee Seri ii ia tal etik at aen ank aa aa E a at a ac ka a a l op apt a 62 Ubdale ACCOUNT ea arete an ret n a ba kat an if tn e a n ab e n st me be n voye E bank 63 IV ADVANCED ADMINISTRATION aunnnennnennnennnvnnnnnnnnnnennnennnnnnnnnnnnnnnnnnennnennnnnnnnnnnnnnennnene 64 Administrator Log In l ill llt l Lt kte kte katkat aa tat aaa a tata aa aaaaaaa ata asatasetosetesetoseroserosesososteoosooon 64 About Service Status Screen 1 0 0 0 0 ccc ccccc eee eeeeeeeeeseeeneeeneeeneeeneeeeeteeeteeeneeeteeeneeenes 64 System NATO ANA MO Mictasatscanencasmeneses casanioncsesarecnnsenanenntodonenatenceteansaananedsaedesatsdacaseisatenmenates 64 TEN 65 About Service Status Screen 2 rrrarararerarennnennnnnnrnnnennnrnnnennnennnennnennnnnnrnnunenusenusnnusnnnsenn 66 Print Job MANAGeOMEeM ccccecccsecceeccceeecceeeceucecsuecsuceceeecsueeseeecsueesseesaeeessuessueeseeesaas 66 User List Management rrrnrnnnnnnnrnnnrnanenanenanenanenanenanenannnannnnnnnannnnnnnnnnnnnnnnnnneennnennnennee 67 ATP Prox ME 67 Log FI EN 68 Administrator Bog OT endast 69 DERE uude 70 Appendix 1 HotSpot Printer Operation rrrrnnrrrnnnnnnnnrnrnnnernnnrnrnnrrnnnnernnnernnrnnnnnennnnsnnnn 71 Appendix 2 HotSpot Keypad Layout amp Operation eeeeeeeeeeesseesee 73 Appendix 3
40. Check Device Status via Web Image Monitor 75 Appendix 4 HotSpot Compatible Printer Models eeeeeeeseseeeeeeeeee 77 Appendix 5 File Format Suppott ccccccccccseceesseeeseeeeseeeeeseeeeseeeeseeeessaeeeseneesaaeeesaes 78 Appendix 6 WebPay 2 0 Plug in Overview rrrrnrrnnnrrnnnrrnnrnrnnennnrrrnnrrnnnennnrnnnnnnnnennnnennnenn 80 Appendix 7 Frequently Asked QueSTIONS cccccccccceeececceeeeeeeeseeseeeeessaeeetaneeessaneees 83 Appendix 8 Troubleshooting esses nennen nna 87 f 4 PRINTER HotSpot Printer Operator s Guide Preface Thank you for choosing a HotSpot Printer Offering a unique combination of hardware and embedded software HotSpot Printers harness the Internet to deliver a secure integrated solution for printing from any computer on any platform PC Mac or Linux cell phone or wireless handheld devices With no need for driver downloads or software installation your HotSpot Printer is the plug and play solution for printing anytime anywhere About This Guide To follow is a breakdown of the five sections in this guide Each section provides an overview of content and if applicable walks you through the common tasks of HotSpot Printer management and operation l Introduction This section lays the foundation for understanding your HotSpot Printer and PrinterOn
41. EBSITE AND THE SERVICES AND POSSESS THE LEGAL RIGHT AND ABILITY TO ENTER INTO THESE TERMS AND CONDITIONS AND TO USE THE WEBSITE AND SERVICES IN ACCORDANCE WITH THESE TERMS AND CONDITIONS No te C ick th e Te rms n k bottom of Start Pag e to ADDITIONALLY THE TERMS AND CONDITIONS OF THE HOTEL OR SERVICE PROVIDER WHO IS PROVIDING THIS SERVICE ARE INCLUDED AS ADDITIONAL TERMS AND CONDITIONS OF USE OF THIS SERVICE SUCH TERMS AND O pe n th IS WI nd OW l CONDITIONS ARE PROVIDED ON THE HOTEL OR SERVICE PROVIDER WEBSITE RMS AND CONDITIO OF THE HOTEL OR SERVICE PROVIDER MAY BE q ACCESSED BY SELECTING HYPERLINK AT THE END OF THIS SENTENCE 1 Lite ov TG der grants you a non exclusive non transferable license to use this Website and the Services in accordance with these terms and conditions of use and any other terms and conditions set out on the Website 2 Restrictions on Use You agree not to a license sublicense sell distribute or otherwise transfer any right in or to the Services b knowingly interrupt or attempt to interrupt the operation of the Website or Services in any way Done e Internet fa 100 e Privacy and Security Information A pop up window explains to users your privacy and security policies This text can be edited to reflect internal policies governing the security of your Mobile Printing Service Privacy and Security information Windows Internet Explorer 1 Click Privacy Edit button 1
42. L of a web page you want printed Printing seien Internet fg 100 Hotels Print using this webpage 5 jobs vie omei to or Send prin nooh 2345 Sprwtspots cam Pwa busne 123 456 file Email address se your computer files to docu Broa You will be provided with a select the ment you wish to prim code to document from this printer emal address speohed above You may alse enter the URL of a web page you want printed F Printing Email amp Boarding Passes Welcomes You to HotSpot Printing er avedebte during ss h t oem informat 12 Anywhere St nywhere NJ 01234 UNITED STATES ermal our e J an please call 900 23 4567 Submit your print request To add edit text that explains how to print email and boarding passes proceed as follows Important If you do not wish to display this text deselect the Boarding and Email Text boxes 1 Click Edit button F See Fig 8 2 Select settings and enter text EH Hudson E Hotels Welcomes You to HotSpot Printing business hour For more awa ar hiec ba Browse your com You wil be provided eth a Gubet your pont select the document you wash to releose code to cbts your prira documant from this primer Ths code will be sent to your emei address apeched above You may aso enter the URL of a web oage you want peted yo How to orint vie email H r tu orint ina ndimu posses 3 Click
43. LSB JPEG TIFF M MSB LZW CMYK 79 HotSpot Printer Operator s Guide Appendix 6 WebPay 2 0 Plug in Overview Ricoh has collaborated with PrinterOn and WebPay Services Aps WPS a Danish company specializing in Web payment processing services to provide a secure hosted billing solution called WebPay 2 0 Fully integrated into HotSpot Printers and the PrinterOn Mobile Printing Service WebPay 2 0 is an optional plug in that brings eCommerce capability to your HotSpot Service WebPay 2 0 seamlessly integrates with your HotSpot Mobile Printing Service enabling easy Web or email job submission In the background WebPay 2 0 counts the number of pages in each job calculates the job cost and initiates a credit card billing sequence just like any other eCommerce transaction The rest of the HotSpot printing process i e entering a release code etc remains unchanged This offers a unique opportunity to turn your HotSpot Printer into a revenue generating service WebPay 2 0 Benefits e Totally Secure Every print job and financial transaction is guaranteed secure Private release codes are generated for each job All jobs are erased after leaving a server or being printed e 100 Automated There s nothing for employees to do but make sure paper is in the printer The system is self service to all walk in customers e Extremely Easy to Use That means no IT or customer support requirements No administration is required The user sim
44. P Microsoft Excel 2003 Microsoft Excel 2007 Microsoft Excel 2008 for Mac Microsoft PowerPoint 4 x Adobe PDF Microsoft PowerPoint 97 Microsoft PowerPoint 2000 Microsoft PowerPoint XP Microsoft PowerPoint 2003 Microsoft PowerPoint 2007 Microsoft PowerPoint 2008 for Mac Microsoft Visio 5 Microsoft Visio 2000 Microsoft Visio 2002 Microsoft Visio 2007 OpenOffice 1 x Writer OpenOffice 1 x Calc OpenOffice 1 x Draw OpenOffice 1 x Impress OpenOffice 2 x Writer OpenOffice 2 x Calc OpenOffice 2 x Draw OpenOffice 2 x Impress OpenOffice 3 x Writer OpenOffice 3 x Calc HotSpot Printer Operator s Guide OpenOffice 3 x Draw OpenOffice 3 x Impress StarWriter 3 0 StarCalc 3 0 StarDraw 3 0 StarChart 3 0 StarWriter 4 0 StarCalc 4 0 Starlmpress 4 0 StarChart 4 0 StarWriter 5 0 StarCalc 5 0 StarDraw 5 0 Starlmpress 5 0 StarChart 5 0 StarWriter 7 0 StarCalc 7 0 StarDraw 7 0 Starlmpress 7 0 StarChart 7 0 PDF Portable Document Format Text Formats RTF Rich Text Format ASCII Text Unicode Text Little Endian Unicode Text Big Endian Graphics Formats PNG Portable Network Graphic PNG Interlaced Portable Network Graphic Windows BMP OS 2 BMP Windows BMP RLE4 Windows BMP RLE8 Windows BMP Uncompressed bitmap JPEG JPEG 2000 JFIF Baseline JPEG Good Compression Progressive JPEG JPEG 2000 Code Stream JBIG2 GIF Graphics Interchange Format TIFF LSB TIFF MSB TIFF M MSB CCITT Group 4 Stripe
45. RL of a email address specified above web page you want printed PRINT SIMPLY ANYWHERE PRINTER HotSpot Printer Operator s Guide How to Read This Guide The following conventions terms and acronyms are used in this guide Convention Important Reference Bold face Button Name Term HotSpot Printer HotSpot Keypad PrinterOn Corporation PrintSpots Release Code Tracking Number Web Image Monitor PRINTER Description Indicates key information Example important A network connection is required Indicates supplementary information Example Note For more information Indicates where you can find additional information Within the PDF file click on the link to go to that section or Web site Example Reference See IV Advanced Administration Indicates a specific action to be taken Example Click Web Pages con Indicates a button tab on the HotSpot keypad printer control panel or computer screen Example Press OK on the HotSpot keypad Description Ricoh s name for its Network Laser Printers running the embedded PrinterOn Print Delivery Software PDS The HotSpot Printer component that enables release code entry The keypad also supports other functions such as job reprint delete etc Ricoh s partner that provides the software that runs on the HotSpot Printer and hosts the Mobile Printing Service PrintSpots is the name of PrinterOn s Mobile Print
46. S EDIT Headline Text Fig 10 4 33 PRINTER HotSpot Printer Operator s Guide C About Your Printing Service To customize the text that appears below the company logo and headline text on the Start Page to better describe your service address and hours of operation proceed as follows gt About your Printing Service Windows Internet Explorer 1 Click Edit button C See Fig 8 printeron net About your Printing Service Enter a description of your service or use the default text 2 Enter Description Address and Hours of operation information Description print using this webpage in or Send print jobs via email to LE ricon12345gprintspots com ka Address Address 1 12 Anywhere St 3 Click Save to save your settings and exit the screen To exit without saving settings click Cancel Address 2 City Anywhere Zip Postal 01234 Country United States v State Prov NJ Select v Hours of Printer available during normal business hours operation For more information please call 908 123 4567 e Internet f Language English Printing 5 Services Hudson En S a Welcomes You to HotSpot Printing moteils Prim using this webpage 12 Anywhere St or Send print jobs vie email to Anywhere N 01234 ricoh12345Q printepote com UNITED STATES Printer ava
47. Save to save your settings and exit the screen Cancel Y PRINTER 2 Printine email and boar dine passes Windows Internet Explorer irs printeron net Instructions for printing email and boarding passes If required edit the default text below to explain to your guests how to print email and boarding passes The links for these instructions are shown by default If you do not want to show these instructions you can clear the checkboxes Boarding Pass Text Boarding passes are printed from the airline web pages If the airline allows you to save a copy of the boarding pass as a PDF file then 1 Save the PDF file to disk 2 Print the PDF file using this guest printing Email Text To print an email message or attachment simply forward your email to b 1234567890120printspots com b or lt b gt ricohx xxxxEprintspots com lt b gt ee Internet To exit without saving settings click 36 HotSpot Printer Operator s Guide G Business Center Branding lf you are partnering with other businesses it is possible to display up to two logos and URLs to link to those sites It is an ideal way to support joint advertising and promotional initiatives The logo s and URL s will appear at the bottom of the Start Page see Fig 11 1 Click Edit button G See Fig 8 Your Business Center partners Windows Internet Explorer printeron net Your Business Center 2 U
48. TTP HyperText Transfer Protocol HTTP communication takes place with the Server during the license validation process when you register your HotSpot Printer on line 2 HTTPS HyperText Transfer Protocol Secure HTTPS communication occurs when a print job is submitted through the PrinterOn Web Page 128 bit SSL encryption technology secures all information exchange between your Web browser and the Server Note Using both HTTP and HTTPS requires that data be allowed to pass through the firewall using T CP ports 80 and 443 As most environments allow for secure Internet communications on client computers the HotSpot Printer does not require any special firewall configuration If a proxy server is used the HotSpot Printer must be configured with a proxy user account Reference See IV Advanced Administration About Service Status Screen 2 HTTP Proxy Settings TLS Transport Layer Security When emailing messages attachments the PrinterOn Server will accept requests for TLS authentication The TLS protocol is designed for secure data and file exchange over the Internet the client server prevents eavesdropping tampering or message forgery Important After the PrinterOn Server confirms successful file transfer all records of the print job on the Server are deleted 10 PRINTER HotSpot Printer Operator s Guide Your Service Subscription Your new HotSpot Printer ships with a one year PrintSpots Mobile Printing Se
49. acy Add your own Terms amp ri informa Conditions and Privacy jon Add a HotSpot Printing Partner s logo Policy statement J Pre PRINTER 22 Ill Management HotSpot Printer Operator s Guide Your Mobile Printing Service allows for extensive customization of the user interface see Fig 4 You can add a company logo headline text and color palette as well as create personalized content directed to your users Users that visit the Printeron Web Page using the HotSpot Printers unique URL e g www printeron net ricoh xxxxx can then view and if applicable select those settings that you have chosen The authorized administrator simply logs in to the Management Home Page and then selects the desired function icon see Fig 5 The following key features and functions are available among many others e Add company logo and colors e Add partner logos and links e Set printer defaults e Add remove printers e Add remove administrators e Add remove languages e Add edit Help text e Modify contact information e Set pricing billing options e Create a custom end user survey e View export activity reports e Add terms amp conditions privacy notice Customized Start Page Language Engish Printing seme business hour For more 123 4567 file 4 Emal address tE ASYE od menm so Subontt Browse your computer files to ou will be provided with a Submit your pret sel
50. affect all pages are edited on the first page La zye a HEEIL c L m 4 2 4 W c ABC APG pou dares 4 Review the Confirmation of Print Job screen see Fig 15 and then make any necessary changes R l CO JH r n to HotSpot Printing AN sne eogy Commses ase t reste code ease m anye ete ear ran you a Y TT pened on 000908 qr sete ene t 4 47 PRINTER HotSpot Printer Operator s Guide About Confirmation of Print Job Screen Feature Confirmation of Print Job Information Delivery Options C Printing Service Survey Description Add edit instructions to your users for picking up their documents and then click Save 8 Ennlinnatlon of print job inf rmation Windows intornet pioro X pn Confirmation of print job information rir Delivery Options do not apply to Ricoh HotSpot Printers since the print job owner must physically release the job lf desired create an end user survey with up to 6 Yes No questions Also enter survey link text that users can click on should they choose to fill out the survey after the print job is submitted If this screen is modified click Save V Created Printi Seres Survey for youn guests Windows mernet Exp friend nat Create Printing Service Survey for your quests Note To get a report of survey results go to the Management Home Page and click the Reports link 5 If necessary clic
51. al Configuration must be used for authenticating proxies For non authenticating proxies any username password data is ignored User Manual Configuration default Allows manual configuration of proxy settings Proxy Address Defines the address for the proxy server Proxy Port Defines the TCP port for the proxy server User Name Specifies the User Name for proxies which require authentication Password Specifies the Password for proxies that require authentication Re enter Password Confirms the password entered in the Password field is the same Save Settings Click to save all settings 67 PRINTER o HotSpot Printer Operator s Guide m Test Proxy Used to test your proxy configuration settings Depending on the proxy method used the results of the test are returned in the Proxy Test Results popup Web Proxy Auto Discovery Pop up example Hotspot Printing Service Status Mozilla Firetox 3 http W111 22 333 3 8080 printeron Proxy Test Result SP r Proxy Server Save and Test Results Close EE mProky Resolution Communication via Web Proxy Automatic Discovery succeeded BName DIRECT C ommunic ation to PON web site OF Manual Proxy Configuration Pop up example Hotspot Printing Service Status Mozilla Firefox s 3 http 111 22 333 3 8080 printeron Proxy Test Result SP j Proxy Server Save and Test Results Close EE E Proxy Resolubon OK m Name proxy int E Address 222 0525 m Non SSL Test Ht
52. alian 85 PRINTER HotSpot Printer Operator s Guide Q15 What document file formats are supported A15 Your Mobile Printing Service supports over 100 file types including Microsoft Word 2 0 gt 2007 Microsoft Excel 2 0 gt 2007 Microsoft PowerPoint 4 0 gt 2007 Microsoft Visio 5 gt 2007 OpenOffice org Adobe PDF files Web pages htm html mhtml Text and RIF files JPEG TIFF BMP PNG and GIF picture files Reference For a complete File Format Support list see Appendix 5 Q16 Can I brand my Mobile Printing Service A16 Yes You can change the design of the PrinterOn Web Pages using a simple online editor to incorporate your company colors logo and text This allows you to take greater ownership of the solution as a branded service to your customers guests and employees In this way it can help you expand this unique offering and differentiate yourself from competitors who do not offer mobile printing Q17 Is there a maximum file size limit for HotSpot Printers A17 Yes The maximum file size the HotSpot printer can process is 16MB PRINTER 86 HotSpot Printer Operator s Guide Appendix 8 Troubleshootinc Service is not e Perform the following steps to restart the service running i e default printer Turn printer power OFF display message Disconnect the USB keypad cable from rear of printer does not read For T ON Print Release Turn printer power Press OK Wait approx
53. ant to use Email address default setting for tracking users If selected enter Name of Field e g Privacy Release Code e Print Billing System Select this box if you are integrating your Mobile Printing Service with a third party print billing systems Enter Name of field e g Billing Code or Dept Code e Text Optionally you can edit default text to explain to your users how their information will be used 3 Scroll down if necessary and click Save to save your settings and exit the screen To exit without saving settings click Cancel PRINTER Info section Windows Internet Explorer printeron net Description of the Enter User Info section Specify which credentials you would like users to enter at the Print Delivery Station in order to print You can request the user s email address or custom field that you name below For security purposes if you choose to use custom field you should request information that cannot be easily guessed by another user such as a hotel room number A good example is asking the user to create their own Privacy Release Code to identify their document when releasing it to the printer Your Print Delivery Station will be customized with this field once you publish your Service and import the customizations into PDS Note that if your guests will be using the Print Valet keypad to release print jobs select Other below Guests must create a 4
54. are m RC Gate Proxy Server T7 Printer we Webpage 1 W Basic Settings _ Webpage W Tray Parameters PCL W Tray Parameters PS Extended Feature Settings B PDF Group Password pu m POF Fixed Password Fate Seng B Extended Feature info Int B instat erface W Uninstal B interface Settings B Administrator Tools B Copy Extended Features a Network a Copy Card Save Data ip B VM Expansion Status LO B NetWare W AppleTalk m SME ecw vasen IIL Pebrysinetifget Tcp oar 000 Q meme AI 76 t PRINTER HotSpot Printer Operator s Guide Appendix 4 HotSpot Compatible Printer Models Color Laser Printers Ricoh Lanier Savin e Aficio SP C420DN KP e LP331cn KP e CLP131DN KP e Aficio SP C410DN KP e LP226cn IP e CLP27DN KP Black and White Laser Printers Ricoh Lanier Savin e Aficio SP 4100N KP e LP131n KP e MLP31DN KP Important Also check the Ricoh Website www ricoh usa com for the most recent model introductions VA PRINTER Appendix 5 File Format Support Your Mobile Printing Service supports over 100 file formats Microsoft Office Formats Microsoft Word 2 x Microsoft Word 6 x Microsoft Word 95 Microsoft Word 97 Microsoft Word 2000 Microsoft Word XP Microsoft Word 2003 Microsoft Word 2007 Microsoft Word 2008 for Mac Microsoft Excel 2 x Microsoft Excel 3 x Microsoft Excel 4 x Microsoft Excel 5 x Microsoft Excel 95 Microsoft Excel 97 Microsoft Excel 2000 Microsoft Excel X
55. asses arrnnnrrnnnennnennrnnnrnnnnnnnrnnnrnnnnnnnnnnernnnennnennnennsennee 36 G Business Center Branding ccccccceeecececeeeeeeeseeeeseeeeeseeeeseeeeseeeesaeeeeseneesaaeeesaes 37 FN se PA e PWE e 37 l Additional Information Web Site Links Terms Privacy sues 38 GN APWE oe mmm 40 PRINTER HotSpot Printer Operator s Guide K Description of Your PrinterS cccccccsecceeeeeeeseeeceeeseeseeeseeseeeseeeeueeaueeeeeeneeeaeeeaaes 40 Printing Options Steuer tt n lk s sa n fat Da kk an e la 41 About Prinlli OP DNS SUPER ped 42 ADPFOYE P L JOD STEEN Lune 44 About Approve Print JOD STEEN Lurer 45 Confirmation of Print Job Screen rarrrrarenrnrernnrrvereranernanennnnnnanennanennnennnnnnanennanennssnnnne 47 Eee E Site at ft af ja ta la ott tl nt nt enf as ka duce ik il a ko lane a tk af dat 49 PrI ON JH 51 About Manage your Printers Screen ccccceecccseeeeceeeeeeececeueeeseeeeseuseseusesseeesseeesaaees 51 Configure Required Info Printing Options amp Pricing Options 53 About Required Info SCre n ccccccccsesccceeeeceececeeceeseeeeseeeeeseeeeseeeeseeessaeeeseueessneeesaees 54 About Printing Options SCreen rrranananannannnanennnnenanennanennnnennnenanennanennnnnnanennanennnenneene 55 About Pricing Options Screen cccceeccceccceeceseeeceeeeseeeeeeceteueceueesseetsueeteueeseeetaneenseees
56. ay 2 0 Plug in Overview RICOH Print to the Ricoh Hotspot Printer Approve print job 6 Click Save to save your settings and exit the screen To exit without saving settings click Cancel PRINTER 46 HotSpot Printer Operator s Guide Confirmation of Print Job Screen This screen notifies the user that the document has been processed and allows the user to check the status of a job in progress In addition you can create an end user Printing Service Survey if desired To open the Confirmation of Print Job screen proceed as follows 1 Open Management Home Page If necessary see Administrator Log In Log Out 2 Click Web Pages function icon af a Hotel and Corporate Printing Services 6 Home Support About Us e S gt Hotels gt Edit Web Pages 3 Click 4 Confirm A oer 00080000 Edit your web pages for http www printeron net ricoh xxxxx ano per face deter s batj yo eo plates below Choose either Default generally used for services that offer er e than one pn inte Simple or va single ort Choose your template Simple w The thi umbna Wa kan lo e for illu n and do not reflect the changes made to your pages Nate tha Ew l d the Simple recent je ome features shown for editing may appear differently in heu ser nd Es On each page click the green Edit buttons to make changes Your changes are saved automatically Note that your colors and logo which
57. b Pages are the screens presented to users after they open the HotSpot Printer URL www printeron net ricoh xxxxx To edit the appearance and content of those pages proceed as follows 1 Open Management Home Page If necessary see Administrator Log In Log Out 2 Click Web Pages function icon A PRIN m Hotel and Corporate Printing Services 6 f ma 5elutionk Support About Va Home x Admunoalralgrs Hatels F 3 i bazaniba vri 2 E Fou are lege A ME EEIE Lex Manage your Guest Printing Service for ricoh xxxxx an ken ta chanse an activ y Ta ensure that your service m updated correctly please do net make changes tn Ki mulige bovier enn Peleg Languages Printers Siosltuare Reports i ental ra i Arrant Edit rue Aud mehr Update your Dounilaail Gal reparis al add r rerneum Update your service web largi paget t pentar upgrade and Porter amp ctivxty Aminat rut mue nr pages wit vau serumgs g manage youn ef your perve balling updabed ciliare ng md mura pari ral nan inf GAL ZAN images ar peter geftwara 3 Review the Web Pages screen and then make any necessary changes Web Pages Screen Hotel and Corporate Printing Services 6 Home Solutions Support About Us Home gt Administrators gt Hotels gt Edit Web Pages 00806000 Edit your web pages for http www printeron netiricoh xxxxx LI user interface is determined by your choice of ot n Choose eit
58. b browser to remotely manage the device over the network All you need is Internet access administrative privileges and the printer s IP Address the IP Address on the Configuration Page For information on printing the Configuration Page see II Installation Step A Install Printer To view edit configuration settings proceed as follows 1 Open your Web browser 2 Go to http PrinterlPAddress 3 Click Login 4 Enter credentials Defaults e Login User Name admin e Login Password leave field blank 5 Click Login Y PRINTER Home RICOH Aficio SP 4100N Web image Monto Home Status Devkelnio Counter Web Image Monitor p ka Internet A 9 HotSpot Printer Operator s Guide Q Logout RICOH Aficio SP 4100N Web Image Monitor Administrator ro English v netresh Status Devce Info Courter 6 Click Configuration E Device Name RICOH Afcio SP 4100N pou aaa Reset Deve Reset Printer Job ee ke Status A Printer Ready gt Printer Toner A i 30 100 Black l v P G internet kib 7 When done click Logout WA PF Logout RICOH Aficio SP 4100N wen Image Monitor Administrator 8 Auto E mail Notificabon amp On demand F mail Notification RC Gate W User Authenticabon Management VS B Setup RC Gate E Program Change Administrator B Femware Update E Update RC Gate Firmw
59. d TIFF M LSB CCITT Group 4 Striped TIFF L MSB CCITT Group 4 Striped TIFF L LSB CCITT Group 4 Striped TIFF M MSB CCITT Group 4 Tiled PRINTER TIFF M LSB CCITT Group 4 Tiled TIFF L MSB CCITT Group 4 Tiled TIFF L LSB CCITT Group 4 Tiled TIFF M MSB CCITT Group 4 TIFF M LSB CCITT Group 4 TIFF L MSB CCITT Group 4 TIFF L LSB CCITT Group 4 TIFF M MSB Raw CMYK TIFF M LSB Raw CMYK TIFF L MSB Raw CMYK TIFF L LSB Raw CMYK TIFF M MSB Raw Striped CMYK TIFF M LSB Raw Striped CMYK TIFF L MSB Raw Striped CMYK TIFF L LSB Raw Striped CMYK TIFF M MSB Raw TIFF M LSB Raw TIFF L MSB Raw TIFF L LSB Raw TIFF M MSB Raw Striped TIFF M LSB Raw Striped 78 HotSpot Printer Operator s Guide FFL LSB Raw Striped Graphics Formats Cont TIFF L MSB Raw Striped TIFF M MSB Raw Tiled TIFF M LSB Raw Tiled TIFF L MSB Raw Tiled TIFF L LSB Raw Tiled TIFF M MSB CCITT Group 3 Tiled TIFF M LSB CCITT Group 3 Tiled TIFF L MSB CCITT Group 3 Tiled TIFF L LSB CCITT Group 3 Tiled TIFF M MSB CCITT Group 3 TIFF M LSB CCITT Group 3 TIFF L MSB CCITT Group 3 TIFF L LSB CCITT Group 3 TIFF M MSB Striped Packbits TIFF M LSB Striped Packbits PRINTER TIFF L MSB Striped Packbits TIFF L LSB Striped Packbits TIFF M MSB NRLE TIFF M LSB NRLE TIFF L MSB NRLE TIFF L LSB NRLE TIFF M MSB CCITT Group 3 2D TIFF M LSB CCITT Group 3 2D TIFF L MSB CCITT Group 3 2D TIFF L LSB CCITT Group 3 2D TIFF M MSB JPEG TIFF M LSB JPEG TIFF L MSB JPEG TIFF L
60. d and allows the user to check the status of a job in progress 5 PDS This function is not applicable to HotSpot Printers Reference Detailed instructions for customization functions 1 4 above are covered in the sections to follow Click on a function icon to navigate to another screen e g the Management Home Page 4 Return to the Management Home Page if necessary 30 PRINTER HotSpot Printer Operator s Guide Start Page Edit Screen You can perform Start Page customization functions from the Start Page Edit Screen Again the Start Page Is the first screen HotSpot Printer users will see when printing from their computer It displays instructions on how to use the service as well as branding elements that personalize the service to your specifications To open the Start Page Edit Screen proceed as follows 1 Open Management Home Page If necessary see Administrator Log In Log Out 2 Click Web Pages function icon 3 Click 1 Select File See Fig 7 Note Each alphabetic callout shown in Fig 8 identifies a specific edit button available on the Start Page Edit Screen You will be asked to refer back to Fig 8 as you proceed through this section J PRINTER Start Page Edit Screen Brard eplors m I2 IC O Hi Print to the Ricoh HotSpot Printer ED Decnck Flat Print ung this webpage r and port jobe vi eman f asi Calder NI 006 neeh2B8201 amp pnn
61. dices 70 1 HotSpot Printer Operation 71 2 Keypad Layout amp Operation 73 3 Check Device Status via WIM 75 4 HotSpot compatible Models 77 5 File Format Support 78 6 WebPay 2 0 Overview 80 7 Frequently Asked Questions 83 8 Troubleshooting 87 Documentation revision 1 November 2009 Copyright 2009 by Ricoh Americas Corporation All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical optical chemical manual or otherwise without the prior written permission of Ricoh Americas Corporation HotSpot Printer a registered trademark of Ricoh Americas Corporation PrintSpots is a registered trademark of PrinterOn Corporation Blackberry is a registered trademark of Research in Motion Limited iPhone is a registered trademark of Apple Computer Inc Windows and Internet Explorer are registered trademarks of Microsoft Corporation Mac is a registered trademark of Apple Computer Inc Adobe and InDesign are registered trademarks of Adobe Systems Inc All other trademarks are the property of their respective owners The material in this document is for information only and is subject to change without notice While reasonable effo
62. ect the document you wash to release code to obtain your print document from this preter This code wil be sent to you m the URL of a ema address sperihed ahne Va may nien web page you want printed f How to print vin smail 2 Powered By PRINTERON 2 How to print boerding passes pet vent ma anni rs Download PrintWhere 9 Helo Terma Re Fi Ig 4 Management Home Page ZI PRINTERON your service in multiple browser windows Function Icons Printers Update your printer settings or add more printers Web pages Edit your service web pages with Languages Add another language to your user updated colors interface images or text Y PRINTER Manage your Guest Printing Service for ricoh xxxxx Reports Get reports of printer activity administrators Hotel and Corporate Printing Services 6 Solutions Support About Us Home gt Administrators gt Hotels You are logged in as XXxxx amp printspots com Log out Click on an icon to choose an activity To ensure that your service is updated correctly please do not make changes to amp 9 amp amp 6 Software Download upgrade and manage your print release software Administrators Update Account Add or remove Update your contact or billing information of your service Fig 5 23 Administrator Log In Log Out Log In 1 Open your Web browser HotSpot Printer Op
63. eir document Cancel Save About Printing Options Screen Feature Description M Offer users This box is selected by default allowing you to offer users printing options printing options If you do not wish to offer users printing options clear this box Cover Pages Select one or more of the following boxes to request the associated information from the sender These fields will be displayed on the cover page M Room Number M Name M Other enter Name of Field in adjacent box Note e Cover pages are required by default for your service printers e To turn off cover pages you must update your printer s listing in the Members Printers area 42 t PRINTER Document Options Delivery Options HotSpot Printer Operator s Guide Select one or more of the following options you would users to set for their document M Number of Copies default 1 copy M Page Range default all pages or the first worksheet M Excel and PowerPoint Options e Excel Entire Workbook e Excel Active Worksheet e PowerPoint Slides e PowerPoint Notes Delivery Options do not apply to Ricoh HotSpot Printers since the print job owner must physically release the job 6 Click Save to save your settings and exit the screen To exit without saving settings click Cancel PRINTER 43 HotSpot Printer Operator s Guide Approve Print Job Screen The Approve Print Job screen is an optiona
64. er maintenance for example you can present users with a notification page when they browse to the PrinterOn Web Pages www printeron net ricoh xxxxx You can customize the text on this page by clicking the Web Pages icon 4 If necessary click Back to return to Manage your Printers screen 52 PRINTER HotSpot Printer Operator s Guide Configure Required Info Printing Options amp Pricing Options It is possible to add or remove a printer When adding a printer you can set printer options such as maximum page count maximum page size KB Supported paper sizes etc In addition it is possible to configure pricing information for your Mobile Printing Service Important Fees can be associated with your service with or without the optional WebPay 2 0 plug in The advantage of WebPay 2 0 however is the ability to integrate your service with a credit card billing system For more information see Appendix 6 WebPay 2 0 Plug in Overview Required Info 1 From the Manage your Printers screen click A Add a Printer to your Service If necessary see previous section 2 Review the Required Info screen and then make any necessary changes Required Info Screen Required Info Printing Options Pricing Options e Printer Configuration If you do not choose a driver ensure you have Print Delivery Station 2 6AG or higher and Dr Print installed For details click the help button Print driver Brand v
65. erator s Guide 2 Go to https www printeron net administrators Important To ensure that your service is updated correctly do not amir Fr ER we wp eetet do emnt one Manage your Preterdn vice del Favertes Toos eb P Free Himal ha amp make changes to your service in multiple browser windows 3 Under Hospitality click Manage my service 4 Enter Email User Name and Password Note e he credentials are on the Mobile Printing Service subscription certificate that shipped with the printer If necessary see Your Service Subscription Reference To change credentials see Update your account preferences 5 Click Log In The Management Home Page displays See Fig 6 t PRINTER Management pages Lelest you sre brassy pattaotd credectiak n A amp PRINTERON Manage your PrinterOn service D you dre a Admanatrates of a PheterOn prating service chek the bei for your type of sarece bakom t 90 t your logged the next page wil atk you t log with your adesnaetranoe login and heed to pant now Prnt from your browser to a printer new lutions Support About Us Hore gt Admiootraturs gt Hotels Email Lser Name Pessword case sensitive 24 HotSpot Printer Operator s Guide Log Out After modifying settings within the Management screens you must log out in order to ensure that the session has ended To do so click Lo
66. essionals need to be able to print from the road satellite offices library hotel room caf or restaurant as easily as they print documents at their home or corporate office As businesses must compete in a global marketplace easy access to the printed page presentations spec sheets proposals boarding passes travel itinerary has never been more important e A hotel chain uses HotSpot Printers to enable guests users to print securely from their rooms without the involvement of IT staff Integration with the hotel s accounting system allows print charges to be billed directly to guest user rooms e A coffee franchise uses HotSpot Printers to cater to their Web surfing clientele Having printers on site lengthens customer stays increasing revenues on refills The ability to support cash payments also increases revenue e A law firm uses HotSpot Printers to enable visiting attorneys and clients to print as needed without IT support Temporary and contract employees are directed to HotSpot Printers for security purposes e A conference center uses HotSpot Printers to allow all guests users to print without setting up accounts for each user event at Guest Services a logistics headache when trade shows come to town e Any organization concerned with security for example the use of thumbnail drives to transfer files prior to printing can utilize HotSpot Printers to avoid exposure to information theft and alteration 1
67. ete all print jobs saved and accessible to the Mobile Printing Service 66 PRINTER HotSpot Printer Operator s Guide User List This section allows you to modify the default User Name and Management Password It also provides facilities to create additional administrator accounts Important e The User Name and Password must be numeric in order to access Operator Mode from the HotSpot Printer control panel as the attached HotSpot Keypad only supports entry of numbers See Appendix 2 HotSpot Keypad Layout amp Operation There is no password reset or restore capability HTTP Proxy The HTTP Proxy Settings section allows the user to configure the Settings Mobile Printing Service to work in network situations where all traffic has to go through an HTTP Proxy For network proxies that do not use these particular features the configured values on the Proxy Tab are ignored so the default values do not need to be changed Seitings include the following m Enable HTTP Proxy Select desired box When selected the following functions are enabled Use Web Proxy Auto Discover Allows you to attempt automatic detection of proxy configuration information on your local network using automatic detection protocols Ifa proxy is found the application displays the proxy URL in the Proxy Address field Authenticating proxies those that require username password credentials are not supported with Web Proxy Automatic Discovery Manu
68. exceeding this limit will not be accepted This includes cover pages Max job size KB Enter a number to specify the limit on a print job Print requests exceeding this limit will not be accepted Note The maximum file size is 16MB Duplexing Not Managed v From the drop down list select your Single Sided Only duplexing preference If you prefer to abc ui let the printer control duplexing select Default to Double Sided Not Managed k k Paper sizes From the drop down list select the valid page sizes for print jobs and click Add You can specify up to 7 paper sizes To make one of the paper sizes your default select the paper size from your list in the right hand column and click Set Default Note To allow users to select different paper sizes during printing you must enable this function on the Printing Options ocreen See Printing Options Screen A Offer users printing options 56 PRINTER HotSpot Printer Operator s Guide Description of your The following fields add detailed information to your listing to inform printing service your guests users about how they can pick up print jobs and who to contact if there is a problem e Hours of operation For example Mon Fri 8 00am 6pm Sat Sun Closed e Location For example 12 Anywhere St Anywhere NJ 01234 e Description For example HotSpot Printer Hotel Lobby e Assistance For example Contact front desk ext 123 M Include in e
69. f you are integrating your Mobile Printing my service witha Service with any third party print billing system cost recovery print billing solution other than WebPay 2 0 If selected also set the system following e URL Enter URL of the print billing system in the space provided Imprint Select this box below URL if you wish to limit the session to only those that contain an imprint from the print billing system Those users will be considered authorized If the box is unchecked the imprint is received but is not required the user will be considered authorized Send Blind Job Notices from Select either Print Delivery Station i e HotSpot Printer The Blind Job Notice is sent when the job is released from the printer User s Web Browser The Blind Job Notice is sent from the user s Web browser when they approve the job to be sent to the printer The Blind Job Notice application produces a printer activity report including the job owner and number of pages printed This enhancement confirms the secure release of print jobs to the printer s hard disk drive enabling real time job tracking and subsequent customer billing 45 PRINTER HotSpot Printer Operator s Guide Note When integrating your Mobile Printing Service with the WebPay 2 0 third party print billing system a screen similar to that shown below allows the user to input credit card billing information For more information see Appendix 6 WebP
70. g Services PRINTERON Home Solutions Support About Us Home gt Administrators gt Hotels gt Languages You are logged in as 28201 printspots com Log out You can make your Service available in additional languages and give your guests the ability to choose a language on your Service home page Once you have added a language edit your web pages accordingly d Em dd Language Your Guest Printing Service Language Preferences Add a Language Please select a language Hotel and Corporate Printing Services PRINTERON d d Home Solutions Support About Us Home gt Administrators gt Hotels gt Languages You are logged in as 28201 printspots com Log out OKA OG ou can make your Service liner in additional orig and give your guests the ability to choose a language on our Service home page Once you have added a language edit your web pages accordingly Your Guest Printing Service Language Preferences i Add a Language I Add Language Espafiol Support About Lis i gt Hozelg gt Languages 00080000 Tour Guest Printing Service Language Preferences w cheese which language you would like displayed by default and which languages you would lze te make svadsble E m guests Languages available in your Service Language Default show Bl train a e IZ Espa a Oo e You can make j NM Ser l ari ad bansl languaged and gre pour guari n ky fa
71. g out Hotel and Corporate Printing Services PRINTERON F Home Solutions Support About Us Les rann You are logged in as XXXXX printspots com Log out b amp amp 5 amp amp Management Home Page Overview The Management Home Page is where you will select and set customization functions Before doing SO review the following description of Home Page functions You will then be prepared to customize your service as outlined in the next section Management Functions 1 Open the Management Home Page If necessary see Administrator Log In Log Out 2 Review the Management Home Page Management Home Page Hotel and Corporate Printing Services PRINTERON d Home Solutions Support About Us Home gt Administrators gt Hotels You are logged in as XxxxxQprintspots com Log out ES Click on an icon to choose an activity To ensure that your service is updated correctly please do not make changes to your service in multiple browser windows Reports Web pages Languages Printers So Administrators Update Account Edit your Add another Update your Download Get reports of Add or remove Update your service web language to printer upgrade and printer activity administrators contact or Pages with your user settings or manage your of your service billing updated colors interface add more print release information images or printers Manage your Guest Printing Service
72. her Default generally used for services thet offer m n than ane printer or Simple for single prin Choote your template Simple The thumbnails below are for illustrative purposes and do not reflect the changes made to your pages Note that when using the Simple temolate some features shown for editing may appear differently in mace zi On each page click the green Edit buttons to make changes Your changes are saved automaticaly Note that your colors and logo winch affect all pages are edited on the hrat page Thumbnails Fig 7 28 t PRINTER HotSpot Printer Operator s Guide About Web Pages Screen Feature Description Printer URL e Edit your Web pages for http www printeron net ricoh xxxxx Your HotSpot Printer URL displays here This indicates that you will be editing PrinterOn Web Pages related to this specific printer Click on this link to view the Start Page users see when visiting the PrinterOn Website Start Page Prinbng seien R 1 CO H Print to the Ricoh HotSpot Printer rin Dednck Place You may also enter the URL of a web page you want printed Template Selection Choose your template Click the drop down to select Simple or Default Simple Template Simple Template is the best choice for most users Default Template nant o incus Default Template RICO Hveem to nots pot printing includes space for ae T oy multiple
73. hooting Free Disk Space Indicates the remaining free disk space available on the HotSpot Printer s hard disk drive In low disk space conditions the service may not be able to download additional print jobs Print data files in disk Indicates the current number of print jobs that reside on the printer and are available for release via the Mobile Printing Service software Status Test To follow are fields and options available on the PrinterOn administration pages related to the current software status and testing options m PrinterOn License Indicates the results of the last license query to the PrinterOn hosted services The license can be manually checked by clicking the adjacent Test button The PrinterOn license status will display one of the following three values Valid Connection with the Mobile Printing Service is successful software is licensed No License Connection with the Mobile Printing Service is successful software is not licensed No Comm Unable to communicate with the PrinterOn s Mobile Printing Service Spool Service Connection Indicates whether the software was able to successfully communicate with the PrinterOn print data spooling service A typical cause of failure is the lack of Internet connectivity The connection can be manually tested by clicking the adjacent Test button Software Status Indicates whether the software is currently running or not The software can be started and stopped using the
74. hysical port connection x x InternetDown Confirm that there a no authentication requirements for accessing the Internet e g username password click here to connect messages etc Ping or HTTP the HotSpot Printer s IPv4 Address For the IPv4 Address print a Configuration Page from the device control panel For instructions see Il Installation Step A Install Printer Contact your IT department or ISP Internet Service Provider to confirm that the TCP IP settings used by the HotSpot Printer are valid Has DHCP been disabled If so static DNS values must be entered About DHCP The HotSpot Printer s default DHCP setting is On in order for the DHCP Server to automatically assign an IP Address Subnet Mask Gateway Address and DNS Address If for example the printer is turned off and moved to a new location with DHCP set to On as shown below the correct network settings are automatically assigned Note To check service status press 2 on HotSpot keypad Auto Obtain DACP lo J 00 000 C0 O00 Gatew ay Address 000 000 000 000 The problem arises when the printer settings are changed to DHCP Off and an IP Address is manually assigned If DHCP is Off then the IP Address Subnet Mask Gateway Address and DNS Address must be manually set If any of these addresses are set incorrectly or omitted then the printer will not be able to communicate with the PrinterOn Server and vice versa This typ
75. ically results in an Internet Down error message on the printer s LCD Panel With the Internet Down error users are able to submit jobs to the PrinterOn Server receive their release code but the job never downloads to the Printer because the printer can t communicate over the Internet 4 88 PRINTER HotSpot Printer Operator s Guide Appendix 8 Troubleshooting Cont ELEM INN n Service status To correct the problem proceed as follows reads PrinterOn x x InternetDown Cont Step 1 From the printer s control panel assign IP Address Subnet Mask Gateway Address values Note Reboot the printer by turning the power off for at least five seconds Reference For more information refer to the printer s Hardware Guide gt Configuration located on the Manual CD ROM included with the printer Step 2 From Web Image Monitor change the DNS Server values to match those entered via the printer s control panel mportant Assign both primary and back up DNS Addresses Make sure you have Internet access on an unrestricted network line Open your Web browser Go to http PrinterlPAddress Enter login credentials Defaults e Login User Name admin e Password leave blank Click Login Click Configuration link left sidebar Under Network click IPv4 Under Details click Specify button adjacent to Auto Obtain DHCP Important lf the DNS server is set to Specify enter the values fo
76. ilable during normal a iress hour ar mar File Email address Brawae Submit Browse your computer files to You will be provided with a Submit your print select the document you wish to release code to obtain your request from this printer Thus code wi sent to you You may also enter the URL of amp email address specified above web page you want printed 34 PRINTER D User Information HotSpot Printer Operator s Guide User information is uniquely identifies the user s print jobs the user will need to input this information before submitting their print job from the PrinterOn Web Page For most applications the user s email address is sufficient However you can create a custom field as well For instance if you wish to track or identify jobs users with something other than an email address a custom field is available Also if your Mobile Printing Service is integrated with a third party billing system such as WebPay 2 0 you can enter a unique field e g Payment Code the entered number will be automatically sent to your back end billing system To add edit User Information proceed as follows 1 Click Edit button D See Fig 8 2 Select enter one or more of the following e Email address This is the default setting When selected the user will be required to enter his her email address The release code will be sent to that address e Other This field is used if you do not w
77. ile or URL field make sure you have copied the entire URL in order for the page to print You have attempted to reprint more than five 5 copies the maximum number available for reprint and or 20 minutes has elapsed since the first print was released After 20 minutes the reprint function times out and the file is erased from the printer s hard disk drive You have entered the URL www printeron net ricoh xxxxx using a valid printer ID xxxxx but the unit is not yet registered Register the printer and try again Reference See ll Installation Step B Register Printer You have entered a URL using a non existent printer ID xxxxx Re enter URL with correct ID You typed the URL in upper case Re enter URL using all lower case letters 91 HotSpot Printer Operator s Guide Appendix 8 Troubleshooting Cont Trying to remove Super Administrators are members of Ricoh s manufacturing and technical support an administrator departments that require login privileges for troubleshooting purposes As such a Super but screen reads Administrator cannot be removed Unable to remove the user The user is a super admini strator of the site Hitt L 92 PRINTER RICOH Ricoh Americas Corporation Five Dedrick Place West Caldwell NJ 07006 Phone 973 882 2000 e www ricoh usa com 11 09 Rev 1 Y PRINTER
78. in high traffic area for maximum impact Note Please check with your on the local representative for poster availability Additional Marketing Resources Please check the HotSpot Printer Website www ricoh usa com hotspotprinters for pricing and availability of future marketing tools including e 24 Vinyl Desktop Circle e 38 Vinyl Floor Circle e Hanging Ceiling Display lf you require additional customization please work with your authorized HotSpot sales representative He she will be able to direct you to marketing partners that can assist 15 PRINTER HotSpot Printer Operator s Guide Il Installation This section contains step by step instructions on how to install your HotSpot Printer register your Mobile Printing Service and then test the printer Step A Install Printer To install your HotSpot Printer proceed as follows 1 Turn printer OFF Attach HotSpot keypad into the USB port on the Affix keypad to printer s top cover with Velcro Turn printer ON Print Configuration Page s The Configuration Unpack and connect printer For detailed installation Quick Installation Guide instructions refer to the printers Quick Installation Read this marveal carefully before you use Bo product and kwap I handy f t Suture reference Guide located in the box MA mmm mm 1 Whero to Put the Printer O Opao Rogans trasien ANN ar dee eei Important e A network connection is re
79. in high volume locations M Date time Job Device User Paqes Amount gy Ties Sr 222a fJ 11 00 AM MZJLJYZI ordon su lokoy AMO 11 69 M SAL IASI2 zricsac cclor okay avk yepwelo r ccn 11 lan wo W E ala F le A as PRINTER 80 HotSpot Printer Operator s Guide Personal Print Accounts This feature allows business travelers and mobile executives to securely print from any computer or mobile device to any HotSpot Printer at any location on a HotSpot Printer provider s network by establishing a WebPay 2 0 Personal pre paid debit account WebPay with the HotSpot Printer service i i Manage Account provider Using a standard credit ea onn card a user deposits funds into a E WebPay account Then whenever a document is printed the job cost E is debited from the account The C uu EE DUM user simply logs into their prepaid To pe account rather than entering a _ 3 credit card number for each transaction Imagine you are a uren ponn Sales representative covering seem un several states or even European countries and you often stay at Hilton hotels that offer the HotSpot Mobile Printing Service and WebPay as illustrated in Fig 27 Log Out Support Your subscription espere Account Information Demo WebPay Custom Log Out Sepport WebPay Job Details Date Time Pages Cost Balance Deposit WebPay deposit order 544 8663 6 4 2009 8 04 10 00 10 00 Pri
80. ing Service Print jobs are sent to a PrintSpots i e the URL or email address of a HotSpot Printer Also called Privacy Release Code a 4 to 10 digit code generated by the PrinterOn Server and communicated to the user This code is entered on the HotSpot keypad to release the print job An 8 digit code generated by the PrinterOn Server at the same time the release code is assigned This code is for troubleshooting purposes not for release of print jobs at the printer Ricoh Web interface that is built into the controller of all Ricoh printers enabling the administrator to manage settings on the device All that is needed is a standard Web browser and the printer s IP address HotSpot Printer Operator s Guide Acronym Description Dynamic Host Configuration Protocol A protocol for assigning dynamic IP addresses to devices connected to a network for simplified network administration Embedded Software Architecture Ricoh s Java platform that is required to host PrinterOn s Mobile Printing Service HSIA High Speed Internet Access is required for proper operation of the HotSpot Printer ISP Internet Service Provider A company that provides access to the Internet T Information Technology A broad subject concerned with all aspects of managing and processing information HyperText Transfer Protocol Defines how messages are formatted and transmitted via the Web For example when you enter a URL in your browser
81. ispels com UNITED STATES inpar Ar p Sporn aay duni normal business 5 E a pan m yrs campar filed 15 seter k r k t pant if Lig dT TT f Li Brows med b urmguely iiri the dac TH ki our print jobs Tou may ales enter the URL of a Usa this infermaban t iweb Sage vou want printed x voor de che dermaonatr Santer Ritter 16 print via ert Hine be prinb beardmg passes I J Use this printer from other JG LB n Web site links Term Fri LITE P whe ur LE Pot Sy FRINTERON Fig 8 31 A Brand Colors Brand colors are those colors that are unique to yo HotSpot Printer Operator s Guide ur organization Both the headline banner and instruction pane headers can be customized To do so proceed as follows 1 Click Edit button A See Fig 8 Your Branding information Windows Internet Explorer 2 Enter the hexadecimal value for the primary and secondary colors to apply to the PrinterOn Web Pages e g Start Page Note f you do not know the hexadecimal values of your colors choose one from the color palette by clicking the color 3 Set the text overlaying each color to either white or black printeron net Brand colors For your brand colors enter the hexadecimal value of your primary and secondary printing colors If you don t know the hexadecimal values of your colors you can choose one from the color palette by clicking the color Set the text overlaying these colors
82. ith the following components pre installed Printer with 500 sheet Paper Tray and 100 sheet Bypass Tray 256MB RAM 40GB hard disk drive USB host interface CUm USB keypad and Velcro strips VM card with PrinterOn s JAVA based mobile printing software D P One year Mobile Printing Service subscription see previous section M N for details Note For more information on printer related options and specifications please refer to the associated product brochure and or your authorized HotSpot Printer sales representative 11 PRINTER HotSpot Printer Operator s Guide e Printer LCD Panel Design HotSpot enabled printers are designed with either a 2 or 4 line LCD panel for Black and White and Color Laser Printers respectively For illustration purposes the 4 line display is used in this guide 2 line LCD 4 line LCD Print Release For Print Release Press OK Press OK Option Prt Jobs Supplies e Printer Restrictions When the printer is accessed via the Mobile Printing Service envelope printing custom paper sizes special paper types and other advanced printer driver features are not supported However advanced driver features are available when the printer is being utilized as a standard network printer HotSpot Printer Applications Research has indicated that the tool knowledge workers miss most while away from the office is the printer Indeed business travelers and mobile prof
83. k Back to return to Management Home Page PRINTER 48 HotSpot Printer Operator s Guide 6 Languages The PrinterOn Web Pages can be displayed in one of six languages English default Spanish French Dutch German and Italian When more than one language is available a drop down see Fig 16 gives a user the opportunity to select the desired display language In Fig 16 Spanish has been selected When selecting another language three setting changes are available as follows e Web Pages Procedures with instructions on next page Note that changing the PrinterOn Web Pages Fig 16 does not change the language of the administrative pages www printeron net administrators Those pages are English only e HotSpot Printer LCD Change the HotSpot Printer s LCD language to match the PrinterOn Web Pages click the flag button on the HotSpot keypad see Fig 17 until the desired language appears in the printer s LCD If necessary see Appendix 2 HotSpot Keypad Layout and Operation e Standard Printer LCD The LCD language for non HotSpot specific messages see Fig 18 can also be modified using the Web Image Monitor WIM utility Proceed as follows Log in to WIM If necessary see Appendix 3 Check Device Status via Web Image Monitor Click Configuration gt under Device Settings click System gt click General Settings gt click Display Panel Language drop down select language click OK If necessary
84. k service status http PrinterlPAddress Default credentials e Login User Name admin e Login Password leave field blank Web Image Monitor view change HotSpot Printer settings Users pwe Description Details Locate active HotSpot Printers http www printspots com Print via Web upload document or www printeron net ricoh xxxxx Web page Email Print via email message ricohxxxxx printspots com attachment Email Subscription renewal Contact your authorized HotSpot Printer sales representative Note xxxxx is the unique 5 or 6 digit HotSpot Printer ID located on the labels supplied with the device as well as the Mobile Printing subscription certificate See Your Subscription Certificate Ricoh Help Desk United States 1 800 RICOH38 1 800 742 6438 Canada 1 800 263 0815 PRINTER HotSpot Printer Operator s Guide l Introduction How HotSpot Printing Works A HotSpot Printer is a hardcopy output solution that enables mobile users to print documents securely across the Internet without the need for a device specific driver or special software From any Internet enabled computer laptop notebook desktop cell phone or other wireless handheld device HotSpot users can send files directly to the printer How It is very simple Processing Output 0 Documents Web pages email messages attachments are sent from the Internet enabled device to the PrinterOn Server using 128 bit SSL Sec
85. l screen you may offer to your users that displays the page count for their print job and pricing information if applicable This gives the user an opportunity to approve the job before it is printed In addition when integrating your Mobile Printing Service with third party billing systems such as WebPay 2 0 you can identify applicable URL authorization and notification settings To open the Approve Print Job screen proceed as follows 1 Open Management Home Page If necessary see Administrator Log In Log Out 2 Click Web Pages icon Hotel and Corporate Printing Services 6 3 Click 3 Approval E gged i printspots com Log out 06080000 Edit your web pages for http www printeron netiricoh xxxxx Templates n Your user interface determined by your choice of templates below Choose either Default generally used for services that offer more than one printer or Simple for a single printer Simple w ick on a thumbnail to edit that page e bnails below are for v ge rposes late that when using the s Jours vrai some features s a interface On each page click the green Edit buttons to make changes Your changes are saved automati Note that your colors and lage which affect all page d PPT Printing Q Services R I CO ki Welcome to HotSpot Printing Approve print job Your print job is pages 4 Click Edit The cost of using this printer is
86. lete a print job Menu 3 Reprint Up to five 5 reprints can be released at the HotSpot keypad after the first job is printed for a total of 6 copies The reprint function times out after 20 minutes after which the file is automatically erased from the printer s hard disk drive Menu 4 Operator for administrator use only See V Advanced Administration User List Management Hint You can also press Menu repeatealy to reach associated function e g press Menu twice to delete a job in memory C Flag Language Press to select a different language for the printer s LCD panel Selection e g English default Spanish French Dutch German and Italian mot 13 HotSpot Printer Operator s Guide ES Back If incorrect release code is entered press to erase digits from right to left Press to view license status PrinterOn x x LicenseValid should display If not see Appendix 8 Troubleshooting FO X Cancel Press to exit current function without printing a V OK Press to confirm entry e g after release code is entered OH Clear Press to erase an entered release code and try again 14 PRINTER HotSpot Printer Operator s Guide Appendix 3 Check Device Status via Web Image Monitor lf you wish to check the status of your printer installation use Web Image Monitor WIM WIM is firmware built into all Ricoh printers that allows the administrator to use a standard We
87. mail to users Select this box if you wish to include any or all of the above information in email communications with your users Print Delivery This function is not applicable to HotSpot Printers Station 3 Click Save to save your settings and exit the screen To exit without saving settings click Cancel 57 PRINTER HotSpot Printer Operator s Guide Pricing Options 1 To set pricing options click the Pricing Options tab See Fig 21 2 Review the Pricing Options screen and then make any necessary changes Note e Pay for print services are supported And though integration with third party billing applications see Appendix 6 WebPay 2 0 Plug in Overview is also supported it is not required in order to set pricing parameters e he pricing fields will describe to users how they will be charged for print jobs The prices will be displayed to your guests users in the printer Details window of your service e f the screen reads Printing is free you must return to the Printing Options tab and select the Guests will be charged for prints under Output Options See previous section Pricing Options Screen Required Info Printing Options Pricing Options US Dollar Media Size Single sided Price Letter Legal Fig 23 About Pricing Options Screen Feature Description Currency If necessary select the currency from the drop down list for displaying and calculating your printing prices
88. nd the default number of copies is 1 Becument tyg amp Select hpi 4 Click Edit 5 Review the Printing Options screen and then EAE make any necessary changes x PRINTERON Web sam brie Terme Privacy PRINTER 41 HotSpot Printer Operator s Guide Printing Options Screen LAP v Offer users printing options Select the printing options you want to offer your users If you do not want to offer printing options clear this check box Cover Pages Request the following information from the sender to display on the cover page Cover pages are required by default for your Service printers To turn off cover pages you must update your printer s listing in the Members Printers area Room number Name Other Document options Select which options you would like users to set for their documents The default page range is all pages or the first worksheet and the default number of copies is 1 Number of copies Page Range Excel and PowerPoint Options Excel Entire Workbook Excel Active Worksheet PowerPoint Slides PowerPoint Notes Delivery options Create a series of options that users can select Eg Rush delivery 5 extra Eg Will pick up in Business Center Eg Hold for arrival at front desk O Offer the user an area to enter special instructions such as indicating the extension or phone number where they can be reached for notification or delivery of th
89. nditions of use and then click Accept PRINTER PRINTERON Print Simply Anywhere Solutions Support About Us Home gt gt Register my printer Administrator log in Hotspot Printer Registration Register your HotSpot Printer so you can e Enable mobile and web printing to your Hotspot Printer e Manage and Customize your Hotspot Printer printing portal e Access services and support to get the most out of your Hotspot Printer Register your Ricoh Hotspot Printer Please Register your Ricoh Hotspot Printer Once registered you printer will b POP pr mera administration Get Started Now Print Simply Anywhere Solutions Support About Us Heme gt Bacoh Katopol Prater Regichrahon Ricoh Hotspot Printer Ragistration Farm To continue with the regestration of this printer please read the terms and conditions provided below lerms and conditions of use 15 AGREEMENT SETS FORTH THE TERMS AND CONDITIONS YOUR USE OF THE RICOH PRINTER YOUR USE OF THIS WEBSITE TERMS AND CONDITIONS IF YOU DO HOT AGREE WITH THESE EMS AND CONDITIONS PLEASE DO NOT USE THE WEBSITE AND OR THE SERVICES Click Accept i vou accept these terma and condmons IF you de Kopi these tere and condeons click Reject Gus 17 Printer Machine ID is the Unit Number i e Serial Number located at the top of the Configuration Page See Step A 6 User Login and Password are located on you
90. nt job Hotspot printer Germany 6 4 2009 9 30 5 1 25 8 75 Print job Hotspot printer USA 6 12 2009 12 15 6 1 50 7 25 Print job Hotspot printer Netherlands 6 16 2009 7 50 2 0 50 6 75 webpay X a a KON Hilton ab KD u E Hilton Hilton Ma pu RT i EP q up ap Ve wp Fig 27 For the end user the advantages of having a WebPay account include the ability to print to any HotSpot Printer on the provider s network not having to enter a credit card number for each print job plus the ability to charge all printing expenses to the same account no matter where the pages are output You can also log into your account see transaction details check balances easily re fund the account and print a consolidated report for expense reimbursement This feature is extremely useful for hotel chains Wi Fi providers coffee shop chains and other similar businesses with multiple locations 81 PRINTER HotSpot Printer Operator s Guide Support for Cash Payments and Vouchers WebPay 2 0 opens the door to greater revenue generating opportunities by allowing walk in customers to purchase printing services for cash at the register or for retailers to issue vouchers coupons for quantities of printed pages as a free promotion For instance a caf may provide patrons with 1 of free printing with every latte Similar to Personal Print Accounts this is another way to make mobile printing easy and affordable but tailored for the
91. one number email address and hours available proceed as follows Cle hn naa Text Help Please contact Receptionist with any questions 1 Click Edit button H See Fig 8 2 Enter Text This printing service supports over 100 file formats including e Microsoft Word e Adobe PDF e Microsoft Excel e JPEG Note Pressing the Help button bottom of Start Micros PowerPoint tm Page see Fig 12 will display a pop up window with text you have entered here see Fig 13 lf text IS not e MapQuest pages and similar interactive web sites that generate URLs based on entered only the content regarding file format support CI DEL RE and printing Web pages will display To print MapQuest pages Internet 4 3 PRINTER HotSpot Printer Operator s Guide Start Page Pop up Window o Ricoh Ricoh Corporation Printing services Holp Windows Internet Explorer ji 4 Lan Language Engish ke Printing EIL Hucdson Hotels Welcomes You to HotSpot Printing Brent iming the venhAasge 12 Apwe Ti or Gerd pant jobe wi an myers NU DIL recoh TILT priset con UNITED STATES Like I Fo e oscHt Word t cros e Microsoft Wo e Mi A Lxcel Microsoft Power MH Orres pour computer files in You si bz pranndad with a Dubai yc print F t Ch Secum you miih ki redde ce Bn GORN your icroscft visio gent dammeri Iram ha peter Thra rele mill ha eet bem ris
92. pload Logo and enter Name s and URL s Optional If you are a hotel with a Business Center that is operated by company enter the names and URLs and upload the logos of up to two partne Ensure logos are GIF or JPG format 256 color no larger than 100 pixels high bs 200 pixels wide Note Be sure that logos are GIF or JPG format 256 colors and no larger than 100 pixels high by 200 pixels wide Partner 1 Logo C Documents and Setting L Remove Existing Logo Name HotSpot Printing Partne Language Engish M Printing Jsemen URL http www xyzcorpl co eg http www printeron net Hudson spice yn Ap Welcomes You to HotSpot Printing Partner 2 e 12 Any Logo Browse A UNTTET Printer Name sre mw nform c ere URL i eg http www printeron net o Cras mda Satan Cancel prose your cometer W wit Ge provided wan a Submit your prz ma or lae Bein d am FE release code to obten your repeat ae be document trom this printer kaj GAL aha mn pwo von ao E Internet Vou aw kab pani wr ate natad ne vid eman e tim te n5 Breet serie desees Lowntoad rrimnnene 2 neto sae Fig 11 3 Click Save to save your settings and exit the screen To exit without saving settings click Cancel H Help Text lf you would like to add text explaining to users how to 7 Waly Wind ier fare contact the Mobile Printing Service administrator or key to ren operator including for example a ph
93. ply senas the file approves the charge request and enters the release code at the printer It s that simple e Affordable 8 Profitable The system is turn key and the first year of the PrinterOn Mobile Printing Service is included in the printer s price The WebPay 2 0 service costs only 30 per printer per month annual commitment required and generates new revenues and offsets the cost of printer ownership WebPay 2 0 Enhancements WebPay 2 0 includes several enhancements that address the expanding use of Mobile Printing Services e Global Administration Accounting and Reporting WebPay 2 0 now provides a secure portal for printer administration and reporting over multiple locations gem and a limitless number of devices An administrator tasked with monitoring HotSpot activity across an Ire m emen en entire organization can do so from a centralized portal They can view all HotSpot printers installed Dashboard Fron 4725 2030 tu 77252002 apply Print Activity April 25 2009 July 25 2009 under the account monitor volumes and activity by Nr device and see network totals With this information b RE companies can identify and redeploy underutilized Top 5 Devices printers or change the promotion of the HotSpot Device service to increase visibility use Further the WebPay service is completely scalable allowing you to easily install additional devices to expand the P service or meet demand
94. purposes i D 8 Subject Received Size w le Li Subject Release Code for Test Page dac 1 item Printing senem RICOH Welcome to HotSpot Printing T Gack up peur document ge t the Riz h Tachnalegy Cammans mith pour unigas 6 dizit release coda Please noke that each code c treaked as personal milloren and 15 not valable b anyone other than we Your request has been processed Release Code n soas to obtain your document Tracking Number Tracking 17041024 Print another document Fig 26 Y 71 PRINTER HotSpot Printer Operator s Guide At the HotSpot Printer 6 Press OK on the HotSpot keypad attached to the printer 7 Follow prompts on printer s LCD panel to enter release code and print the job 8 To print another document select Print another document lower right corner see Fig 26 Repeat from step 3 Method B Print via Email Send email messages attachments using any email application 1 Open your email application 2 Enter the printer s email address ricohxxxxx printspots com 3 Send email messages attachments as you normally would Note An email containing your release code s and tracking number is sent to your email inbox t D Subject Received Subject Instructions for obtaining Test Page 1 item At the HotSpot Printer 4 Press OK on the HotSpot keypad attached to the printer 5 Follow prompts on printe
95. quired before you activate your Mobile Printing Service Ethernet settings are detailed in the printers Quick Installation Guide Should you need further assistance contact the Ricoh Help Desk U S 1 800 RICOH38 1 800 742 6438 Canada 1 800 263 0815 e tis strongly suggested that you do not disable DHCP for initial setup and testing rear of the printer Velcro strips Place to left side as shown Page s contain important printer information such as Unit Number Serial Number and IP Address a Press Menu on printer control panel b Scroll down v to List Test Print and then press OK c Scroll down v to Config Page and then press OK Display reads Config Page Printing Please wait d Locate the Unit Number or Printer ID which appears at the top of the page This is the printer s Serial Number which you will need to have available for the next step Step B Note The Configuration Page also identifies your printer s IPv4 Address circled above which is required when using Web Image Monitor and PrinterOn Service Status utilities 4 16 PRINTER Step B Register Printer HotSpot Printer Operator s Guide The HotSpot Printer Registration Service is available 24 7 To register a new printer from a computer with Internet access proceed as follows 1 Open your Web browser 2 Go to http printeron net register 3 Click Get Started Now 4 Read Terms and co
96. r s Guide Update Account To update your contact and or billing address information proceed as follows 1 Open Management Home Page If necessary see Administrator Log In Log Out 2 Click Account Information function icon 3 Change settings as required Hotel and Corporate Printing Services 5 PRINTERON Home Solutions Support About Us Home gt Administrators gt Hotels gt Update Account Note Asterisk indicates a required pareser field d 00000000 Update your Account Information for brand xxxxx 4 Click Update to Save settings To exit You are currently logged in as 000 printspots com without saving settings click Cancel Referral Code If you do not have a referral code you can request one here Referral Code Brand Annual Service Property Code Your Service Home Page URL http www printeron net ricoh 28201 Referral and Property Codes are not applicable to your Brand Name brand Property Name hooo Mobile Printing Service Full Brand Name brand Full Location Name XYZ Corporation The physical address of your Hotel XYZ Corporation 123 Anywhere St Anywhere Zip Postal Code 112345 Country United States State Province NJ Select Billing address Same as above To whom should billing inquiries be addressed Jane Doe 908 123 4567
97. r Mobile Print ing Service subscription certifi cate Asterisk indicates a required field 5 Complete all required fields and then click Submit HotSpot Printer Operator s Guide Print Simply Anywhere Solutions Support About Us Home gt Ricoh Motspot Printer Registration Administrator oo in Ricoh Hotspot Printer Registration Form Pase complete all fields in the form below and click Submit Indices a mandatory field First Name Last Name Please ensure this is vald email address rinter n mil contact you using thes email address to activate your Company Address 1 Address 2 City Zip Postal Code Country United States w State Prowince Select v Where was the Printer purchased Optional Purchase Location Note A confirmation email is sent to the specified email address to validate the address You must follow the instructions in the email in order to complete the registration process t PRINTER 18 HotSpot Printer Operator s Guide Step C Check License Status To confirm that your PrinterOn application is running properly i e your license is valid proceed as follows 1 Turn printer ON if necessary HotSpot Keypad Note Approximately 90 seconds after Ready displays on the printer s LCD the message For Print Release Press OK should appear see Fig 1 The HotSpot Printer is now in standby mode 2
98. r inexpenaree Windows prenbers that doni vwa a true printer language Are you installing Print Delivery Station for the first time You must irrpart your Cusbtornaizalion File bo rangl r printer settings Alter you metall POS open the POS Consule fram your system tray and click 5attings Personality tab mport Customizabon File This step i amp not necessary a you ane upgrading POS Are you using Print Valet wilh a USB connection You require a USA ta Serial device driver ta support the USA wersion af the Print m n valet As of version 1 050 af the POS installer the USO to Serial driver is Windows 2000 XP Vista m luded m Whe installer package Vista users Plasse save the file ta Are you using a firewall disk The hile wall not run successfully Windows Firewall and personal firewall produsts such as Morton Personal from the server Firewall Mcafee Firewall and Zona Labs products can interfere with the operation of PES Please ensure you have your firewall apohesion sel npprenriately Da you need dacumentatinn Documentation Fer all POS components at Support Motel Admenistrators Cepynght 2000 2009 Printerln Corporation All rights reserved www pnrbsnan net 3 Close your Web browser X or click another function icon PRINTER 60 e Reports HotSpot Printer Operator s Guide To view export a Summary or Detailed Activity Report or Survey Response Report proceed as follows 1 Open Management Home Page
99. r s LCD panel to enter release code and print the job Printing Instructions for Handheld Device Users Print from your Blackberry iPhone other mobile handheld devices with Internet access by emailing messages attachments to the HotSpot Printer s email address See Method B Print via Email nteractive Websites that generate URLs based on user input such as mapquest com and amazon com often contain long URLs that are not entirely visible in the Web browser When pasting the URL into the file or URL field make sure you have copied the entire URL in order for the page to print For information on additional HotSpot keypad functionality e g reprinting or deleting a print job see Appendix 2 HotSpot Keypad Layout and Operation 12 PRINTER HotSpot Printer Operator s Guide Appendix 2 HotSpot Keypad Layout amp Operation Your HotSpot Printer comes with a keypad that is used for entry of the private release code as well as for other functions such as reprinting or deleting a print job setting the language for the printer s LCD panel or checking your PrinterOn license status Please take a moment to review these important features HotSpot Keypad LE m E M Description m po Press to enter release code or other instruction Note The maximum length of a release code is 10 digits Press to select function Menu 1 Print Menu 2 Delete Manually de
100. r the Primary DNS Server1 and secondary DNS Server2 servers i Click OK to save changes Printer Make Model 7 89 PRINTER HotSpot Printer Operator s Guide Appendix 8 Troubleshooting Cont Service status Step 3 Reboot the printer This step is critical as the changes will not take effect until reads PrinterOn after the device is reset X X InternetDown a Turn printer OFF and remove network cable and HotSpot keypad Cont b Turn printer ON Wait until Ready appears in the display c Turn printer OFF and reconnect network cable and HotSpot keypad Turn printer ON Approx 90 seconds after Ready appears in the display the message For Print Release Press OK You re ready to print Service status e This indicates that the Mobile Printing Service application running on the printer cannot get reads PrinterOn a valid license from the PrinterOn Server Please check printer network settings IPv4 x x NoLicense DHCP DNS etc Also check that the time and date are set correctly To do so proceed as follows 1 At printer control panel press Menu 2 Select Maintenance and press OK Select Timer Settings and press OK Select Set Date and press OK If necessary enter correct month day year and press OK Select Set Time and press OK If necessary enter correct hour minute second and press OK Press Menu to exit Note Steps may very slightly based on
101. reset printer by turning device off on Purto Tee Pe aoe ae eee Vo Remus us u a E ias ai a prima despu s su habitaci n a uno de E nuestros Centros de Negocios Fig 16 Fig 17 Fig 18 Web Pages To add remove one or more language s from the PrinterOn Web Pages proceed as follows 1 Open Management Home Page If necessary see Administrator Log In Log Out 2 Click Languages icon 49 PRINTER 3 Click drop down Y to view select language HotSpot Printer Operator s Guide English Espanol Spanish Francais French Netherlandse Dutch Deutsch German Italiano Italian Click Add Language Choose which languages you would like to display by default and which languages you would like to make available to users from the Start page drop down see Fig 16 If making changes click Update Just as you selected a language in step 3 you can perform the same function from this screen see Fig 19 Click the drop down to view select another language e g Francais and click Add Language The screen refreshes showing French added to Languages available in your Service list To remove a language click the associated drop down to select the language if necessary and then click Remove The Management Home Page displays Note To remove another language repeat step 2 and then 8 PRINTER Hotel and Corporate Printin
102. rts have been made in the preparation of this document to assure its accuracy Ricoh Americas Corporation its contractors and partners assume no liability resulting from errors or omissions in this document or from the use of the information contained herein Ricoh Americas Corporation reserves the right to make changes in the product design without reservation and without notification to its users All screens used within this guide are for illustration purposes only as they may vary based on actual system configuration HotSpot Printer Operator s Guide Table of Contents gii tmc en tiie 5 ABOUT This GU 5 How to Read This Guide sssessssssssssssssseseeeeneene nennen nnne nnn nnne nsns 6 Service 8 Support Resources rrrrnnrrnnnnnnnnnnrnanrrnnnnerrnnnnnnnnennanennanennnnsennnnennnsnennnnennnsennnssnnnnne 7 L MIDT eee 9 How HotSpot Printing Works rrrrrranrnnnnnernnnrrrannrrnnnrnnnnrnnnnnennanennnnennnnnennnnennnssnnnnnennasennnnsnnnn 9 SY SUTIN FEN 9 NY ossis cer ka aes aa EEE kl af ta a nM MU ao NE 10 f AA ETAN Ve tet y T m 10 Your Service SUDSCIIDIOED vil se kk l cesi ik titit ek la etat w a ki en l fl a kk k l 11 Printer Configurations ee kr asosi italik ekta til ii jean l ia tid elis ak ik as 11 HotSpot Printer ADDIICaIIOFIS scu raise ka ai ai ka rak sir iran re mank e AAA atik kaa ANDAN kaa atan 12 VNR LIG TOOLKIT Lae aa tik et dean ah tik ik et o 13 Po
103. rvice subscription which also serves as your proof of purchase The service PrintSpots Mobile Printing Service c One year subscription certificate subscription starts on the date of purchase so register your HotSpot Printer today in order to eU emt DT take immediate advantage of your new mobile es inne om emne printing capability EE ae ami o A T agree pror Toward the end of the first year of service Ricoh 5 mtn i TT To um REN PrinterOn will send a subscription renewal SEHEN EM re SNAM reminder to the registered email address At 3 mi that time a 2 3 or 4 year subscription RE a extension can be purchased u Ln Subscription Extensions Part Numbers 2 year Extension 3 year Extension 4 year Extension 003357MIU 004813MIU 004814MIU Note For more information and pricing please contact your authorized HotSpot Printer sales representative Printer Configurations e Color Laser Printers The Color HotSpot Printer ships with the following components pre installed Printer with 550 sheet Paper Tray 100 sheet Bypass Tray and standard Automatic Duplexing 512MB RAM 60GB hard disk drive USB host interface r USB keypad and Velcro strips VM card with PrinterOn s JAVA based mobile printing software One year Mobile Printing Service subscription see previous section for details doz e Black and White Laser Printers The Black and White HotSpot Printer ships w
104. s hosted Mobile Printing Service including an explanation of exactly how your service works Il Installation This section contains step by step instructions on how to install your HotSpot Printer register your Mobile Printing Service and then test the printer Ill Management This section covers a wide range of optional customization functions that are available to HotSpot Printer administrators Learn how to personalize the service to reflect your corporate identity IV Advanced Administration This section covers tasks and settings that may be required such as status testing print job and user list management as well as proxy and log file parameters V Appendices This section contains useful references designed to answer questions you may have including HotSpot Printer and keypad operation checking device status HotSpot compatible printer models file format support optional WebPay 2 0 plug in frequently asked questions and troubleshooting PrinterOn Web Page Language English Printing seven re CO H Welcome to HotSpot Printing En aske ing this we se 5 Dedrick Place d print jobs mail to West Caldwell NJ 07006 Er nts api eye om UNITED STATES Printer available by a appoi intment o rmal hour en 882 2000 for more dE s File Email address Bro mputer files to You will be provided with a Submit your print a the ee ume oe wish to release code to obtain your request r You may also enter the U
105. sed from the PrinterOn Server immediately after transfer to the target HotSpot Printer Further every job is locked safely on the printer s hard disk drive until the user arrives at the printer and enters their private 4 to 10 digit release code via the attached HotSpot keypad How can I search for printer locations Visit the PrinterOn Web site at http www printeron com index to locate PrintSpots i e accessible HotSpot Printers in your area How will know where to send the file As mentioned labels are affixed to the front of each HotSpot Printer clearly identifying the URL and email address of each printer You can also check the PrinterOn Web site at http www printeron com index to search for local HotSpot Printers Do HotSpot Printers support third party billing accounting systems Yes Ricoh has collaborated with PrinterOn and WPS to enable a hosted billing solution called WebPay 2 0 which counts the number of pages calculates the job cost and initiates a secure credit card billing sequence just like any other e transaction The rest of the printing process entering a release code etc is identical to the free process Reference See Appendix 6 WebPay 2 0 Plug in Overview What languages are support by the HotSpot Printer and PrinterOn Web Pages For global travelers multinational enterprises and hotel chains HotSpot Printers and the PrinterOn Web Pages support English default Soanish French German Dutch and It
106. t the screen To exit without saving settings click Cancel Y PRINTER 32 HotSpot Printer Operator s Guide B Company Logo amp Headline Text To personalize the PrinterOn Web Pages add edit your company logo and headline text proceed as follows 1 Click Edit button B See Fig 8 Your Logo and Headline Windows Internet Explorer printeron net 2 Click Browse to locate and select the GIF or JPG file Your Logo and Headline Optional For logos please provide a GIF or JPG file 256 color no larger than 100 pixels high by 300 pixels wide Important The file must be no more than Logo CAWeb DesigniSite Map site 256 colors and no larger than 100 pixels high by 300 pixels wide C Remove Existing Logo Welcome to HotSpot Printing Headline 3 If applicable select Remove Existing Logo box Done ci Internet 4 To add edit change the Headline text click in the space provided and type your greeting e g Welcomes You to HotSpot Printing 5 Click Save to save your settings and exit the screen To exit without saving settings click Cancel Note Saved changes are immediately applied to the Start Page To check click the HotSpot Printer URL link at the top of Web Pages main screen http www printeron net ricoh xxxxx See Fig 10 Start Page Company Logo ERN a a TUGSOM Welcomes You to HotSpot Printing ote G EDIT Liu mi a p ti I
107. ted on a label affixed to the printer How do I register and activate the printer Your HotSpot Printer ships with a subscription certificate this is needed in order to register the Mobile Printing Service You must first unpack and connect the printer and then register the device with PrinterOn at www printeron net register Registering the printer upon installation activates the service You will also be asked to provide email contact information as well Note Step by step instructions for installing registering testing and customizing the PrinterOn Web Pages are included in this Operator s Guide See II Installation 83 PRINTER Q5 A5 Q6 A6 Q7 A7 Q8 A8 HotSpot Printer Operator s Guide Where do turn for service and support A new HotSpot Printer is supported by a standard one year warranty on the printer itself along with a one year subscription to PrinterOn s PrintSpots Mobile Printing Service For first line technical support in the U S call 1 800 RICOH 38 1 800 742 6438 in Canada call 1 800 263 0815 If the issue appears related to PrinterOn PrinterOn Corporation s technical support will be engaged directly to help resolve the issue PrinterOn stands ready to help achieve the greatest satisfaction and performance from your Mobile Printing Service How do I renew or extend the Mobile Printing Service When your HotSpot Mobile Printing Service is nearing the expiration of its prepaid one year
108. th Response HTTP OK SSL Test Http Response HTTP OK Log File Settings The Log File settings are provided to assist in troubleshooting potential problems The following options are available to configure and view log files Save Log Level From the drop down select the desired level of detail contained in the log and then press this button The log contains data regarding each transaction processed via the PrinterOn Server and HotSpot Printer FINE default OFF No logging activity INFO Detailed information regarding normal operations e g print job received WARNING serious problems that may interfere with normal operations e g disk directory not found SEVERE only critical system wide messages e g expired license obsolete software version 4 PRINTER 68 HotSpot Printer Operator s Guide Important Depending on the monitoring and troubleshooting requirements 6 log levels are provided In most cases logging should be kept to a low level or not enabled at all Refresh Log File List Multiple log files are used to ensure any individual log file does not exceed a predetermined size This button can be used to refresh the list of available log files in the log file drop down box View Log File Click this button to open a new browser window that will display the contents of the currently selected log file Note The log filename consists of the date year month day time hour
109. that includes your private release code and details regarding the print job as shown at right Note f Method A Print via Web Upload was TIS used to submit the job the release code will Mars display on the computer screen as well aaa a 5 Follow the instructions on the HotSpot Printer LCD Ris tas kanman pian ener yur e an Car a to enter your release code and print the job Important Print speed may be affected by network MNT application or computer performance Reference For detailed instructions see Appendix 1 HotSpot Printer Operation and Appendix 2 HotSpot Keypad Layout amp Operation 20 PRINTER HotSpot Printer Operator s Guide Step E Install POP Display optional Your new HotSpot Printer ships with an envelope containing a point of purchase POP display and two plastic holders In order to install the POP display proceed as follows 1 Remove POP display and plastic holders from envelope 2 Slide POP display in groove of plastic holders Space holders evenly along bottom edge 3 Remove holders adhesive strips Place on top of the HotSpot Printer as shown in Fig 3 Ricoh HotSpot Printer onthe le POP Set up instructions sontains 2 plastic holders amp 1 POP Fig 3 Note e Placement of the POP display varies depending on the printer model e POP display adds approximately 10 5 in height When adding toner remove the display or allow for clearance e an 01
110. tnership work Founded in 2000 PrinterOn Corporation is a Canadian company recognized as an industry leader and pioneer of Mobile Printing Services By partnering with Ricoh the two companies merge their core competencies to deliver the industry s first completely embedded secure mobile printing solution Ricoh provides the robust reliable printer hardware that addresses the needs of business professionals with the highest standards for image quality PrinterOn provides the software mechanism to enable users to print any document to any device with total data security Ricoh s Embedded Software Architecture completes the picture by actually integrating mobile printing Capabilities into the printer controller For more information about PrinterOn Corporation s products and services please visit their Website at http www printeron com What is a HotSpot Printer A HotSpot Printer is a secure customizable mobile printing solution that enables a user to print documents securely across the Internet from any Internet enabled computer cell phone or wireless handheld device What is PrintSpot A PrintSpot is simply PrinterOn s Server that receives your print instructions and files and then generates compressed printable data file that is directed back to the specified HotSpot Printer You simply upload or email your document to the secure PrinterOn Server via the URL or email address of the HotSpot Printer This information is prin
111. udes a link to complete the setup process During that process you will be asked to create a new password 6 20 characters e f you enter an email address that already exists a pop up window reads User already exist as an administrator for this portal Click OK to close the window PRINTERON Hotel and Corporate Printing Services Home Solutions Support About Us Home gt Admenistrators gt Hotels gt Administrators are logged in as vom printspots com Logs Add I Remove Account Administrators for brandboooxx Multiple Administrators provide backup in the event that an administrator is not avadabl and are strongly recommended Your apas i i TM tors will receive an ern a rom Printeri your behalf explaining the PrinterOn Hotel Guest infin nduding snstrucbons for creating lo ogir ice Wals ron you would like to add 5 from your list of current ect the e admin eyed an p eke Re emove You may Mi mov ourself n Administra xxxxx printspots com v Remove 4 To remove an Administrator click the drop down and select the associated email address and then click Remove Important e You may not remove yourself as an administrator e f the display reads Unable to remove the user The user is a super administrator of the site see Appendix 8 Troubleshooting 5 Close your Web browser X or click another function icon 4 PRINTER 62 HotSpot Printer Operato
112. ure Sockets Layer encryption O The Server generates a compressed printable data file that is automatically formatted for the target HotSpot Printer and then transmitted For jobs submitted via the PrinterOn Web Page a private release code is generated and then displayed on the computer screen In addition the release code is emailed to the supplied address The print job is received by the target HotSpot Printer again using 128 bit SSL encrypt tion The file resides safely in the printer hard disk drive until the user arrives at the printer and enters the release code via the attached HotSpot keypad The file is decompressed and printed Important e The print job downloads directly to the HotSpot Printer s hard disk drive and remains there encrypted for 72 hours If the assigned release code is not entered into the device keypad within 72 hours the file is automatically deleted from the printer s hard disk drive e For the user s convenience up to five 5 reprints can be released at the HotSpot keypad after the first job is printed for a total of six 6 copies The reprint function times out after 20 minutes after which the file is automatically erased from the printer s hard disk drive Note e The HotSpot Printer s URL is www printeron net ricoh xxxxx e The HotSpot Printer s email address is ricohxxxxx printspots com xxxxxis the unique 5 or 6 digit HotSpot Printer ID located on the labels supplied with the device
113. uter or handheld device BlackBerry iPhone or Internet enabled cellphone to the email address assigned to the HotSpot Printer The email address e g ricohxxxxx printspots com is printed on a label affixed to the HotSpot Printer Note xxxxx represents the unique 5 or 6 digit ID assigned to your HotSpot Printer Important Both mobile printing methods require Internet access and nothing more There is no software for the user to download and install to print to a HotSpot Printer 84 PRINTER Q9 A9 Q10 A10 Q11 A11 Q12 A12 Q13 A13 Q14 A14 HotSpot Printer Operator s Guide What is driverless printing Driverless refers to a system s ability to request a print job without opening the document or choosing print parameters inside a printer driver Driverless printing is desirable because it allows you to send files for output without access to the authoring application such as when a Microsoft Word document is sent as an email attachment to a cell phone or PDA In short driverless printing requires that the receiving server prepare the file for output not the sending device thus enabling you to access convenient printing whenever you are away from your desk When sending a document to a HotSpot Printer is the file transfer process secure For complete data protection every step of the file transfer process is encrypted using 128 bit SSL encryption technology Each file is era

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