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Hotel - Hospital - User Manual - Alcatel

1. UTILITIES 1 Hard copy printout of guest numbers available 2 Screenout of guest number available 3 Printout available guest numbers 4 Hard copy prntout of available secret codes 5 Screenout available secret codes 6 Printout available secret codes 7 Hard copy printout voice mailbox management difered status 8 Screenout voice mailbox management differed status 9 Printout voice mailbox management differed status Your choice Guest Numbers Main menu gt Utilities menu gt Commands 1 2 and 3 When available guest numbers are output the system prompts you to add the check out date to each guest number Reply by Y or N Example display 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation NUMBERS OF GUESTS AVAILABLE Guest Ch out Guest Ch out Guest Ch out Guest Ch out E Suet pelea A on a eg ee ees Na O seep rete a mehr E ENE AR A E EE EA 3212 05 12 00 3213 05 12 00 3214 05 12 00 Number of guests displayed 3 Press any key to continue or lt CR gt to return to the previous menu 2 5 16 2 Secret Codes Main menu gt Utilities menu gt Commands 4 5 and 6 The Alcatel Lucent OmniPCX Enterprise CS offers output of the secret codes available between two limits The following screen is displayed SECRET CODES AVAILABLE From secret code To secret code Enter the values required between 0001 and 9999 or press RETURN i
2. Guest number 3210 Confirm Y N Confirm with Yes No then press RETURN If Yes the message Operation performed for room xxx is displayed Commands 1 and 2 are used to display or print out on screen or to printer sets that have enabled the Call forwarding feature on another set Output is in the following form 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 31 Chapter 2 5 13 25 18 1 25132 2 32 2 Operation DISPLAY OF GUEST FORWARDED Press any key to continue Forwarded sets are characterized by Repertory No 1 to Repertory No 2 Repertory No 1 Guest number Repertory No 2 Destination guest number or external number Note 2 If no forwarding has been performed the message No guest in this list is displayed Room Status General On initialization of the program all the rooms have free vacant status At check out room status changes to To do If the Time for Room To Be Done item has been completed in management occupied rooms automatically change each day to Make up bed status This changeover is carried out at a preset time Room status can be modified by staff using the hotel management console or the room set Description of the Commands Main menu gt Command 9 This program is used to Manage the physical status of the rooms Output the status of all the rooms free or occupied Output the status
3. A ticket is printed out on the transaction printer CHECK IN 1 Guest check in 2 Group check in 3 Guest change 4 Group change 5 Names Management Your choice 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 3 Chapter 2 Operation 2 5 1 Guest Check in Main menu gt Check in menu gt Command 1 GUEST CHECK IN ROOM number Assign a DID number GUEST number i Return to previous menu v Room number This number corresponds to the repertory number of the set assigned to the room 5 digits maximum The system checks that the number exists corresponds to a free and accessible room and that an operation check in check out is not being carried out on this room from another reception point If the room has not been cleaned Room to do or Make up again the message Room Not Done is displayed Check in remains possible if authorized by the system administrator If the establishment has opted for management by guest and not by room the receptionist can e Assign the guest a room that is already occupied Each guest uses the telephone set using his her own password e Perform a partial check in All data except room number is entered press RETURN The guest can then choose his her room The room is assigned later from the hotel management console see Assign Change Room or via the receptionist by dialing an allocat
4. If the Hospital or Networked hospital feature is enabled by the system administrator the character string guest is systematically replaced by the character string patient in all hotel menus The main system characteristics are as follows Guest check in without assigning the guest a specific room The guest may be assigned a room later One telephone set per room and for several guests Use of a personal code password specific to each guest for outgoing external outside calls For incoming calls a DID number can be assigned to each guest Call redirection forwarding is possible Cost control and monitoring of guests external calls during their stay Individual billing invoicing for each guest even if this guest is sharing a room with other occupants 20 persons maximum per room One telephone bill only per guest even if this guest changes rooms several times during the stay Easy integration in a centralized computer system with which it ensures permanent updating of the information 1 2 General Organization See figure General Organization Depending on the option selected hotel management features are implemented By the Alcatel Lucent OmniPCX Enterprise CS from one or more management consoles made available to the system administrator By a centralized computer system linked to the Alcatel Lucent OmniPCX Enterprise CS 1 2 1 Public Network Trunk Groups A public network trunk
5. RESET Room counter Room counter daily counter daily counter Conta inert ajgount in expenditiRL Phwo guests On an itemized bill in order to know the exact amount owed by the guest the cost must be recalculated using the tickets Important If room counters are reset the prepayment feature can not be used 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 41 Chapter 2 Operation Summary v Night Audit without room counter reset At check out the following are shown The total cost The number of calls The prepaid amount Positive balance v Night Audit with room counter reset At check out the following are shown The number of calls The cost since the last Night Audit Prepayment cannot be used 25172 2 42 Immediate Execution from the Console This command is only possible if Night Audit is enabled in system management Enter Y in response to the request for confirmation displayed During the execution phase another execution request cannot be processed In this case the following message is displayed Cannot run task Night audit soon running Following the Night Audit the screen displays the total number of charge units since the last Night Audit Example of Night Audit printout multi occupancy with ticket output 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation NIGHT AUDIT FOR 22 02 0
6. Return to previous line The only items for which entry is mandatory are room number and type The other parameters depend on system administration v Room number The number displayed corresponds to the repertory number assigned to the room entered previously If check in has been performed without assigning a room the screen displays Room not allocated v Type This parameter is specific to each room it is only displayed if the room has been assigned and is 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Chapter 2 Operation configured in system management It is a number between 1 and 99 used to classify or identify rooms and is intended for the hotel manager Guest name 16 characters maximum If the hotel manager presses the RETURN key the system displays CHMCDU MCDU set number with management by room or CLMCDU with management by guest Multiple occupancy Y N This section is displayed if the system is not configured in multi occupancy mode This section is displayed if the Multi occupancy setting in hotel system management is set to YES RETURN or N A single occupant Y Several occupants in the room This parameter indicates whether the guest is alone or accompanied by other persons family children friends etc This status is indicated by on the set displays Language code Languages are distributed as follows example F 1 GB 2 D 3 SP 4
7. 3214 Name DUBOIS Other Names 01 02 3 14 15 Your choice Up to 15 other names can be associated with the name of the main guest Each associated name Other Name can be created modified or deleted v Creating another name Enter a number from the list of Other Names Press RETURN Enter the other name Press RETURN Confirm by entering Yes or No Y N Press RETURN Example display Names Management Guest 3214 Name DUBOIS Other Names 01 MARTINOIS 02 DUPONT 04 NICOLAS 05 BERNARDI 06 LOIS Confirm Y N Your choice 06 2 12 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 5 6 Operation Note 1 In line 06 the name LOIS linked with the main name DUBOIS is being created v Modifying another name Type in the Other Name to be modified then follow the procedure for creating another name v Deleting another name Type in the Other Name to be deleted and press RETURN Confirm deletion by entering Yes or No Y N Press RETURN It is also possible to associate other names to the same guest number for a guest in a group Only the main name can be managed with command 3 of the CHECK IN menu Note 2 All Other Names associated with a guest number are recorded in the occupied room repertory and displayed in the lists displayed in the Repertory see Repertory From the repertory on a set with a display
8. In this case the prepaid amount is not displayed on screen v Personal code This is a 4 digit code RETURN a The software proposes a default password According to hotel manage ment this password may be Aunique secret code a unique number between 0000 and 9999 e The repertory number room or guest number depending on the management mode selected in hotel system management by room or by guest Arandom number not checked as being unique Guest name e Guest check in date To confirm the password press RETURN If the suggested password is not suitable press another key to have the system generate another one 4 digits Personal code password When the password is entered by the system administrator the digits are not displayed in clear but are masked by the character Caution In all cases except for a unique secret code the system does not check that the password is unique Two guests in the same room with identical passwords cannot be distinguished The hotel manager must make sure that the default passwords are used correctly If the Password setting is at Password equal Directory No in hotel system management In management By room mode or Static multiple occupancy by room mode if the guest changes rooms his her password changes automatically new room number e In management By guest mode if the guest changes rooms his her password does not change gue
9. System management Billing printer Check out bills Computer Link optional htemized bills HOTEL Alcatel protocol MANAG Bul ENT E COURTESY SETS ROOM STATUS PRINTER Room status Back UP PRINTER Room change of status ticket 4 a A 2 if computer lin Repertory G l f d is OmniPCX Wake UP SERVICE PRINTER Wake up time Wake up calls printout ROOM SERVICE SETS METERING PRINTER All tickets real time m BOOTH SET S PRINTER Hard copy Figure 1 1 General Organization 1 2 3 Consoles Printers 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 1 3 Chapter 1 2 3 1 1 2 3 2 1 2 4 1 Overview Depending on the configuration the Alcatel Lucent OmniPCX Enterprise CS can manage a maximum of 15 V24 links 4 as standard and 11 optional The first two links are reserved for Alcatel Lucent OmniPCX Enterprise CS system administration The remaining 13 links can be used for connecting hotel management consoles printers or a hotel computer Management Consoles The Alcatel Lucent OmniPCX Enterprise CS can manage a maximum of six management consoles capable of handling six simultaneous hotel operations Each console should if possible have its own hard copy printer Printers The system can manage eight dedicated printers 1 billing invoicing printer check out bills itemized bills 1 room status printer room status
10. Assigning the ticket The ticket must be assigned at the end of the call and before another ticket is created 2 5 9 2 2 20 Enter the number of the booth set If necessary enter the guest s room number Enter the number of the guest to whom the ticket is to be assigned Guest management If the room number corresponds to a multi occupancy room the guest s name is displayed this allows the ticket to be assigned or not The administrator is informed by a confirmation message Press RETURN to assign the ticket If there is ticket for the booth set the following message is displayed No communication recorded for this booth Creating a Ticket Main menu gt Billing menu gt Command 2 This program reserved for the metering accounting test is used to create a ticket record and assign it to a room or an administrative set It can also be used if the public exchange sends the call metering charge units in deferred mode A ticket can be entered and assigned to a guest or administrator set and printed out on the billing printer in real time 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation TICKET SEIZE Communication cost MODULE STN SS OOS ONS BUS GOE Number sent v MCDU Enter the repertory number to which the ticket is to be assigned v Communication call cost Call cost and the number of charge units are alternately displayed by pressing
11. Direct data seize 15 Incoming seize caller identi fication DD MM YY and HH MM Date and time of the call DURATION Duration of the call COST Total cost of the call NUMBER CALLED Number dialed by the guest 2 5 7 2 Group Billing Main menu gt Itemized billing menu gt Command 2 When group number or name is entered the system displays itemized bills for each guest in the group on the screen or prints them on the printer The presentation of the bill is the same as for an individual guest 2 5 8 Repertory Main menu gt Command 4 This command allows the occupied rooms repertory to be viewed according to certain criteria It is possible to consult a list of guests In alphabetical order By room number By group By searching for a guest s name only the first letter of the name needs to be entered By searching for a group group name or number By guest number An error message is output If the group does not exist or does not meet the search criterion There are no guests meeting the requested search criterion 2 18 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation REPERTORY 1 List in alphabetical order hard copy 2 List in alphabetical order on screen 3 List in alphabetical order on printer 4 List by room number on screen 5 List by room number on printer 6 List by group on screen 7 List by group on printer 8 ame search on scree
12. RETURN The amount is entered as administrative cost whereas the hotel cost is calculated by the system Enter the amount or number of charge units v Number sent The number is limited to 20 digits maximum 0 9 A D To send complete or modify the ticket a second menu is displayed TICKET SEIZE o Ticket sending 1 Cancel entry 2 MED AAA 3 Communication cost 4 Number sent Start time Duration Ticket type Connection mode MCDU Which has transferred project number Trunk number REPO0 J0O0 Ro Parameter to modify v MCDU Enter the repertory number to which the ticket is to be attributed or a trunk number e Priority in FPnn form e Transfer in FSnn form with nn between 0 and 31 v Communication call cost Call cost and the number of charge units are alternately displayed by pressing RETURN Enter the amount or number of charge units The amount is entered as administrative cost whereas the hotel cost is calculated by the system v Number sent Enter the number dialed by the user limited to 20 digits maximum 0 9 A D Type to delete the number v Start time Enter the timestamp in the DD MM YYYY HH MN SS format or time in HH MN SS format RETURN present date and time v Duration Enter call duration in HH MN SS format RETURN 00 00 00 v Ticket type Enter a number for ticket type e 0 outgoing call 3EU19837E
13. group or bundle may be composed of trunks that are either Directly routed on arrival NDID 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 1 1 Chapter 1 2 2 1 Overview Or Direct Inward Dialing DID These trunks may be either analog or digital ISDN TO T2 Telephone Sets The telephone sets can be of the following types Administrative or staff sets Room sets these can be analog and or dedicated Reflexes sets or Alcatel Lucent 8 series and Alcatel Lucent 9 series sets They can also be DECT PWT sets Alcatel 4074 Mobile 100 200 or SO sets if the room suite has several independent sets These sets cannot be multiline sets Booth sets these can be analog and or dedicated Reflexes sets or Alcatel Lucent 8 series and Alcatel Lucent 9 series sets not multiline Badge sets i e badge passcard operated sets The display on the sets lets the hotel staff know the room number of the guest calling and his her name and language 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Overview CONSOLE i S YST Bul MANAGEMENT ATTENDANT CONSOLE TRANSACTION PRINTER Check in Check out E Modify account Sas N Aann Pre payement 3 i CENTRALZED i Public Network COMPUTER NIGHT AUDIT PRINTER rr F VC 0 G BOOTH PRINTER Real time booth tickets Booth tickets charged to the rooms STAFF SETS
14. group check out voice mail boxes are automatically managed for all the guests in the group in the same way as for a single guest Itemized Bill Main menu gt Command 3 This command is used to display the itemized bill for a guest or group on the hotel management terminal screen or print out the bill on the billing printer Output is possible even if the guest no longer occupies the room CHECK OUT until the room is assigned to a new guest The data output on an itemized bill for a room is saved until this room is assigned again CHECK IN The choice of output terminal is made by the operator in response to the question Print bill Y N Y output on billing printer N output on hotel management terminal screen The following data is shown in the itemized bill Name of the hotel Date and time of the billing request Check in date and time Room number and guest name Connection charge Metering tickets since check in Number of calls 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 5 7 1 Operation Total call cost Amount deposited Positive or negative balance Thank you message de Room billing 2 Group Billing ITEMIZED BILLING Your Choice The itemized bill of a group comprises the itemized bills of each guest in the group The itemized bill is only output if the set has been used for external communications Room Billing Main menu g
15. of all free rooms Output the status of all occupied rooms Output the status of one room or a series of rooms consecutive or non consecutive numbers Output status by room type Output rooms by status 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation DISPLAY ROOMS 1 Modify 2 Complete hard copy output 3 Complet screenout 4 Complet printout 5 Free rooms hard copy output 6 Free rooms screenout 7 Free rooms printout 8 Occupied rooms hard copy output 9 Occupied rooms screenout 10 Occupied rooms printout 11 Partial hard copy output 12 Partial screenout 13 Partial printout Your choice Room status can be output On the screen 45 room sets can be displayed on each screen page On the room status printer On the hard copy printer where appropriate The output of the status of rooms In a consecutive series takes the form Repertory No 1 Repertory No 2 In a non consecutive series takes the form Repertory No 1 Repertory No 2 where Repertory No 1 lt Repertory No 2 Both types of syntax can be mixed in the form Repertory No 1 Repertory No 2 Repertory No 3 Repertory No 4 Repertory No 5 In the output each free or occupied room is characterized by Room No Repertory No this number is displayed in reverse video if the room is free Type Type of room 1 to 99 entered in the Type of Room para
16. other names can be put on added to a guest s number During the guest s check out operation any other names associated with this guest number are deleted from the room repertory There is only one invoice for this guest number The simplified bill invoice for phone calls is displayed and can be output in two currencies Example display 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation Windsor Hotel On 05 12 00 10 58 Guest numbert 3211 Name DUPONT Check in date 04 12 00 17 40 Contract price for set availability sae 5 00 euro TAG Number of calls AE i Total cost HE 49 74 euro 75 8 VAT IE 8 50 euro 13 0 Amount deposited E 100 00 euro 152 4 Positive balance sE 45 26 euro 69 0 GOOD BYE Print bill Y N If automatic printout is not enabled in hotel parameters management the system prompts Print bill Y N Voice mail Before sending a check out request the hotel application checks that there are no unconsulted messages If this is the case and depending on selected hotel settings check out may or may not be performed The voice mail box is deleted at check out if messages have been consulted or consulted and saved depending on the version If the mailbox contains unconsulted messages the mail box will be deleted at the next check in 2 5 6 2 Group Check out Main menu gt Check out menu gt Command 2 A single command is used to carry out comple
17. repertory 1 metering accounting printer all tickets records in real time 1 wake up service printer wake up time wake up calls printout 1 booth printer real time booth tickets booth tickets charged to the rooms 1 night audit printer 1 transaction printer check in check out account modifications alarms prepayment 1 computer link back up printer if a computer link is installed Note All the printouts can be directed to two printers one for billing recommended and one for the remaining printouts room status metering accounting wake up calls etc Multi language Feature This feature is used to play the voice guides in the guest s own language Seven voice guides are required for each language Four languages from a total of nine are simultaneously available 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Chapter 2 Operation 2 1 Overview Hotel management features can be accessed from one or more consoles with a screen and keyboard made available to the system administrator When several consoles are connected the program is restricted to six simultaneous identical management tasks on different rooms By using specific passwords the tasks can be distributed on all the consoles and or between several system administrators The hotel management application offers features allowing you to Control access codes passwords ENTER PASSWORD REMOVE PASSW
18. rooms 4 Press any key to continue or lt CR gt to return to the previous menu On the screen free rooms are displayed in reverse video Suite status can be managed on the installation In this case display is for example DISPLAY ALL ROOMS 24 12 00 13 09 Room No 3001 53 3002 cs 8101 3102 cs 3201 2 3202 42 3203 3204 Type y 1 ie Cee On ee ee aa ee RAN N Pla Stat ic ea Da Zo TD i 0 TD 2 TD 2 ID JTD 4 1 TD t TD Guest Num 3213 3210 3214 310 23401 2 3101 EE JE 3214 3214 3214 Room No 3205 3206 3301 3302 3401 3402 3403 3404 Type L SiMe Pe IME 2 38025 3 TV NSD G 1 Plas St t 2 3 TD vs 20C8D og 200D 030 2 TD ce LED iss 3 TD is TD TD Guest Num 3212 lt 3216 7 3215 7 330 3206 5 SZL G 4 32158 4 3216 3217 Number of displayed rooms 16 Press any key to continue or lt CR gt to return to the previous menu M shows that the room is the main room in the suite Main S shows that the room is a secondary room in the suite Slave 2 5 13 5 Output Free Rooms 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 35 Chapter 2 5 13 6 2 5 13 7 2 36 2 Operation Main menu gt Display rooms menu gt Commands 5 6 and 7 This management operation is used to output all the free rooms in the hotel on The printer connected to the hotel management console Command 5 The printe
19. the hotel manager can use the Other Names to obtain the guest s number It is the main name that is always displayed on the set Check out Main menu gt Command 2 CHECK OUT cannot be performed if the room set is busy or if the guest is calling from a booth set using his her password When a guest or group of guests checks out the following operations are performed automatically A simplified phone bill is printed automatic or manual printout The guest s password is disabled DOD is disabled the external category 0 is assigned The wake up call feature is reset at the following check in at check out the wake up feature is not automatically reset The wake up call is kept until the following check in This is to allow a guest to check out on the previous evening and still receive a wake up call the next morning The daily counter is reset Waiting messages are cancelled The DO NOT DISTURB and CALL REDIRECTION features are cancelled Rooms status switches to FREE F and TO DO TD The guest s voice mail box is deleted if it is empty If all messages have not been consulted the voice mail box is kept until the following CHECK IN operation with the same guest number The simplified telephone bill may be printed Either automatically if automatic printout is enabled in the hotel parameters Or on administrator request if automatic printout is disabled Printing a simplified telephone bill d
20. 1 17 52 COST CENTER ROOM STATIONS C56 GUEST NOT ALLOCATED Guest number 3217 Name 3217 Cost from last n audit 129 74 y yiyi a EK A oa poserer 5 v v v SET Cter Trk Call Number Date Time Obt Cost Aff 13217 C56 0 056789 22 02 01 17 50 0 00 129 04 TOTAL for all cost center room stations C56 129 74 COST CENTER ROOM STATIONS C78 Room No 3001 Guest number 3213 Name LENIAN Check in date E 22 02 01 17 43 Room occupied Cost from last n audit 147 22 v v v V A v er v v v Set Cter Trk Call number Date Time Obt Cost Aff 3213 C78 Ol 012345 22 02 01 17 47 0 00 21 74 3213 C78 ol 023456 22 02 01 17 48 0 00 49 74 3213 C78 0 034567 22 02 01 17 48 0 00 75 74 Guest number 3211 Name BOUCHARD Check in date 22 02 01 17 43 Room occupied Cost from last n audit s 21 74 v v v V Te T mae EE v ync v v v Set Cter Trk Call number Date Time Obt Cost Aff S210 e Ol 012345 22 02 01 17 47 0 00 21 74 Guest number 3210 Name NOEL Check in date 22 02 01 17 42 Room occupied Cost from last n audit 147 22 Pin SS mn nn mf mn mn mj i ne SS ya o po y v v Set Cter Trk Call number Date Time Obt Cost Aff 3210 C78 Ol 012345 22 02 01 17 46 0 00 21 74 3210 C78 0 023456 22 02 01 17 46 0 00 49 74 3210 C78 0 034567 22 02 01 17 47 0 00 75 74 TO
21. 2 GUEST Change sesion E Ana SEEE a LEEENA aaia eaaa 2 8 2 5 3 SOP EN see 2 9 2 0 4 Group Change EEE 2 10 2 5 5 Names Management Lu amesesenmsnkemmmuinnu iv nnnninavnnde 2 11 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 0 1 Hotel Hospital User Manual 2 5 6 2 5 7 2 5 8 2 5 9 2 5 10 2 5 11 2 5 12 2 5 13 2 5 14 2 5 15 2 5 16 2 5 17 2 5 18 2 5 19 0 2 Ce Oase a E O 2 13 A O 2 16 A NN Tne eee eee eee er ere 2 18 BN EEE EE Er 2 19 A E 2 22 Mee 2 25 Call A nnen nnn 2 27 Room Status lt aa ias 2 32 WPS FVM AAA A A A kdn 2 37 Assign Change Foo 2 37 UNGES E E E A A T 2 38 Night Adit ssni ee de a 2 40 SES A o a ra aa i 2 44 TST PSU Si tse E E E E A EE 2 49 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Chapter 1 Overview 1 1 Overview The Hotel Hospital management software developed for the Alcatel Lucent OmniPCX Enterprise Communication Server allows hotel and health care professionals and public accommodation establishments to handle the special telephone features needed in their line of work Caution Given that hospital features are the same unless otherwise indicated as the hotel features described in this document simply substitute health care terms for hotel terms for this type of use patient for hotel guest hospital manager for hotel manager hospital features for hotel features and hospital management for hotel management
22. 9837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation The screen Command 12 From the following menu SCREENOUT PARTIAL DISPLAY OF ROOMS 1 By room 2 By type 3 By status Your choice v By room e Enter the number of the room or a series of consecutive rooms lt Repertory No gt or lt Repertory No 1 gt lt Repertory No 2 gt v By type e Enter the type of the room lt X gt or lt X gt lt Y gt where X lt Y and X Y having a value between 0 and 99 v By status Enter the status of the room lt X gt or lt X gt lt Y gt where X lt Y and X Y having a value between 0 and 9 In all three cases the outputs are sorted by room numbers and presented in the same way as for output of occupied rooms 2 5 14 Inter Room Calls Main menu gt Command 10 This management operation is used to inhibit or authorize inter room calls for all the sets in the hotel Inter room calls between rooms in the same group or a same suite are possible even if inter room calls are barred in management Example display INTER ROOM CALLS Inter room calls are not authorized Modify y N To change from one status to another enter Y in response to the question Modify lt Y N gt 2 5 15 Assign Change Room Main menu gt Command 11 This management operation is used to assign a room to a guest who has already checked in but has
23. Alcatel Lucent OmniPCX Enterprise Communication Server Hotel Hospital User Manual R Alcatel Lucent Legal notice Alcatel Lucent Alcatel Lucent and the Alcatel Lucent logo are trademarks of Alcatel Lucent All other trademarks are the property of their respective owners The information presented is subject to change without notice Alcatel Lucent assumes no responsibility for inaccuracies contained herein Copyright 2014 Alcatel Lucent All rights reserved The CE mark indicates that this product conforms to the following Council Directives 2004 108 EC concerning electro magnetic compatibility 2006 95 EC concerning electrical safety 1999 5 EC R amp TTE C Table of contents Hotel Hospital User Manual Chapter 1 Overview 1 1 NAVN att E E E 1 1 1 2 General Organization 2 2 ccc ececeeeceeeeeeeeeeeeeeeeeseeeeeteneeeeees 11 1 2 1 Public Network Trunk Groups ooocccccccccnoccccccccnnonnnanoncnnccnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnns 1 1 1 2 2 Telephone EE 1 2 1 2 3 Consoles Printers nic A iio 1 3 1 2 4 Multi language Feature sisi ii 1 4 Chapter 2 Operation 2 1 NAVN papas 2 1 2 2 Accessing the Main Menu mmmmrnvrrrvvrvrrvrrrrrrrrrrrsrersrrerenen 2 1 2 3 Enter a Password reset asa ita seat pease Sts encanto rede 2 2 2 4 Remove Password ccccececececececeeeeceeeeceeeeeeeeeeeeeeeateeeeseteeeetnetiees 2 3 2 5 GEK eerie ir 2 3 2 5 1 Guest Check in ae 2 4 2 5
24. DE 1234 ROOM STATUS gt 5 IA Date Time Event Room Number Maid code New room status Modify Main menu gt Display rooms menu gt Command 1 This management operation is used to modify room status Enter the number of the room or a consecutive series of rooms lt Repertory No gt or lt Repertory No 1 gt lt Repertory No 2 gt Example display CHANGE ROOM STATUS Room s 3205 Current status 2 New status Enter the new status digit between 1 and 9 press RETURN to abandon Each status modification results in a printout Example display 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation 30 12 00 15 00 MODIFICATION ROOM 3205 CODE TERM ROOM STATUS gt 1 Date Time Event Room Number TERM Terminal New room the process has status been carried out fram a console 2 5 13 4 Complete Output Main menu gt Display rooms menu gt Commands 2 3 and 4 This management operation is used to output the status of all the hotel rooms on The printer connected to the hotel management console Command 2 The printer dedicated to room output Command 4 The screen Command 3 The outputs are sorted in room chronological order Example display DISPLAY ALL ROOMS 09 12 00 04 52 Room no OL 3 3000 2 2206 lt 2206 Type rg a r g 1 Bl s Stati lt I0TD 8 TD STB fo M TD Guest N m 2 3213 3212 3 3211 3216 3214 3210 Number of displayed
25. Group name gt 16 characters Guest name Personal code Follow the procedure described in Guest Check in Group Change Main menu gt Check in menu gt Command 4 This feature is used to print or modify the parameters of a group A list of groups present in the hotel is displayed 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation Enter group number or name The system checks that the number or name exists and then displays the screen form Example display GROUP CHANGE Group number 2 3 Group ACBB Group name Delete a guest Add a guest Language code Deposit management Deposit Wake up time Assign a DID number Your Choice MmIRNGBUVNE Number of guest in the group 4 To modify a parameter enter its number followed by the new value In addition to the parameters configured at group check in additional parameters are also shown v Delete a guest This operation is used to remove a guest from a group without performing guest or group check out Enter 2 and press RETURN Enter guest number and press RETURN The system reorganizes the distribution table for the guests in the group The guest is removed from the group but the room is not considered to be free The room is only freed after guest CHECK OUT v Add a guest This operation is used to add a guest to a group Enter 3 and press RETURN Follow the procedure for creating individual g
26. NAA Ed 02 September 2004 Hotel Hospital User Manual Chapter 2 Operation 1 incoming call 2 to 15 unused RETURN 0 v Connection mode Enter a number 0 to 15 for the connection mode RETURN 1 corresponds to manual entry of the ticket table 2 14 Possible connection modes are 3 Direct seize DOD 4 Transfer 5 Operation action on the 6 Transit phone 7 External forwarding 10 Incoming priority callback 11 Incoming priority overflow 12 Unanswered incoming pri 13 Incoming priority conversation ority 14 Direct data seize 15 Incoming seize caller identi fication v MCDU of set that has transferred This setting is only managed if connection mode is type 4 v Project number Enter a number between 0 and 255 if required v Trunk number 2 5 9 3 2 5 10 2 22 Enter the number of the trunk used to set up the call a number between 0 and 111 RETURN 0 Exchange Rate of the Second Currency Main menu gt Billing menu gt Command 3 This item is used to set the exchange rate for the second currency in relation to the currency declared for charging accounting data l BILLING l l Exchange rate of second currency 0 000000 Wake up Main menu gt Command 6 The wake up call time can be programmed in two ways By the guest dialing a prefix on the room set the guest is helped by a voice message On the hotel management cons
27. ORD etc Manage guest arrivals CHECK IN other guests can be added on the number of a guest who has already arrived and manage guest departure CHECK OUT Print out tickets records for a room or group ITEMIZED BILLING Consult the guest repertory REPERTORY Assign a booth ticket to a room BOOTH BILLING Create tickets and assign them to a set BILLING Manage room set wake up calls WAKE UP Manage room messages MESSAGES Manage and print out rooms with Do Not Disturb and call forwarding CALL REDIRECTION Manage and print out room status ROOM STATUS Manage inter room calls INTER ROOM CALLS Print out guest numbers or free passwords UTILITIES Assign rooms at partial check in or change rooms ASSIGN CHANGE ROOM Run night audits NIGHT AUDIT Configure and print out suite elements SUITES this feature is not used in hospital management Configure and print out static room guest links 2 2 Accessing the Main Menu The main menu is activated Automatically when the system is reset if the management console is connected on a V24 channel it remains permanently connected By pressing the key programmed for this purpose if the console is connected on the V24 port of a Reflexes set By entering the hotmenu command on a PC connected to the Alcatel Lucent OmniPCX Enterprise CS by V24 link 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 1 Chapter 2 3 2 2 2 Ope
28. P 5 B 6 DK 7 J 8 AUT 9 Enter a digit between 1 and 9 RETURN the country language This operation is dynamic according to the languages recognized by the system a system setting that is 9 languages from among 36 If the multilanguage feature is purchased the language code is used to connect the appropriate voice guide to each set Language code is displayed on Reflexes sets Alcatel Lucent 8 series and Alcatel Lucent 9 series sets and attendant terminals VIP This section is shown if the Very Important Person VIP setting has been set to YES in hotel system management RETURN or N Not a VIP Y VIP Assigning a guest VIP status allows hotel staff to recognize VIPs by the presence of the letter V on the set display This letter is displayed next to the language code Prepayment amount Deposit This section is shown only if the hotel setting Prepayment Deposit is not entered in hotel system management On guest check in RETURN No prepaid deposit handled External calls are authorized without prepayment 0 External calls inhibited 0 01 to 99999 99 i Value of the prepaid amount in the local currency 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation External calls are authorized until this prepaid amount has been used A prepaid amount can be automatically assigned to all guests at check in This value is entered in the hotel settings system management program
29. September 2004 Hotel Hospital User Manual 2 4 2 5 Operation access key code Enter a password 4 characters If the password is correct the numbers of the features that can be accessed are displayed in reverse video see figure Example Display Otherwise the main menu displayed is the menu available without a password or with the password used to launch the hotel program Remove Password Main menu gt Command 0 This command allows the hotel manager to return to the initial menu The options displayed in this menu are available Either without a password Or with the password used for the V24 link in system configuration Enter 0 The initial main menu is displayed The numbers displayed in reverse video correspond to the options features available Check in Main menu gt Command 1 This feature allows both individual guests and guests belonging to a group to be managed At guest or group check in the following operations are performed automatically Set parameters are updated e Repertory number language code guest name e Password e External category external category entered in the hotel settings Date of arrival Metering accounting counters number of calls total cost and tickets records for the set are reset if night audit is not used Otherwise tickets from before the last night audit are reset The room switches to OCCUPIED status Wake up calls are cancelled
30. TAL for all cost center room stations C18 316 18 Continued 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 43 Chapter 2 Operation COST CENTER ROOM STATIONS 80 Room No 3205 Guest number 3215 Name PETIT Check in date 22 02 01 17 45 Room occupied Cost from last maudit i 103 74 ae fi MMMM Y OSO O O Y Y Y vor Set Cter Trk Call number Date Time Obt Cost Aff 3215 C561 ol 045678 22 02 01 17 50 0 00 103 74 TOTAL for all cost center room stations 80 103 74 COST CENTER ROOM STATIONS 84 Room No 3004 Guest number 3214 Name ASSELINE Check in date g 22 02 01 17 44 Room occupied Cost from l st n audit 196 96 O Y yess Y Yo V Y Set Cter Trk Call number Date Time Obt Cost Aff 3214 C78 01 012345 22 02 01 17 48 0 00 21 74 3214 C78 ol 023456 22 02 01 17 49 0 00 49 74 3214 C78 01 023456 22 02 01 17 49 0 00 49 74 3214 C78 ol 034567 22 02 01 17 49 0 00 75 74 TOTAL for all cost center room stations 84 196 96 Daily total deposit counter 504 96 JONCTEURS PTT Trunk number 0 Charge units 414 TOTAL taxes 414 Night audit counter erasing complete END OF NIGHT AUDIT 22 02 01 17 52 The costs indicated for guest calls are expressed as Guest cost These costs take charging by levels into account 2 5 18 Suites Note Only in Multi occupancy or Associations mode Onl
31. a group DoOBWNE Your choice Output Main menu gt Messages menu gt Commands 1 and 2 The system outputs a list of sets with a message waiting either on the printer connected to the hotel management console command 1 or on the screen command 2 Example display OUTPUT ROOMS WITH MESSAGES WAITING 09 02 01 15 14 Press any key to continue If no room has a message waiting the system displays No rooms have messages waiting Message Drop for Rooms Main menu gt Messages menu gt Command 3 To signal a message Enter the number of the room concerned lt Repertory No gt A message can be left on a free set or a busy set Cancel Message for Rooms Main menu gt Messages menu gt Command 4 To cancel a message Enter the number of the room concerned lt Repertory No gt When a guest checks out the messages are cancelled Message Drop for a Group Main menu gt Messages menu gt Command 5 To leave a message for a group Enter the number or name of the group A message indicating the numbers of the rooms concerned is displayed Cancel Message for a Group Main menu gt Messages menu gt Command 6 To cancel the message for a group 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 5 12 25121 v Operation Enter the number or name of the group A message indicating the numbers of the rooms concerned is displayed On group check out t
32. as not been used for the longest period to be assigned automatically To enable this feature press RETURN Depending on the number requested DID or NDID system management data and the availability of hotel numbers the allocations made by the program are shown in the following tables Request to assign an NDID number System management data Availability Rotating DID No Rotating DID Yes Mixed DID And NDID No Rotating DID Yes Mixed DID And NDID Yes Full DID numbers Full NDID numbers Check in refused Check in refused Check in refused Free DID numbers Full NDID numbers Check in refused Check in refused DID number Free NDID numbers NDID number NDID number NDID number Request to assign a DID No System management data Availability Rotating DID Yes Mixed DID And NDID No Rotating DID Yes Mixed DID And NDID Yes Full DID numbers Full NDID numbers Check in refused Check in refused Full DID numbers Free NDID numbers Check in refused NDID number Free DID numbers DID number DID number Once guest number has been entered the program displays the other sections to be completed Example display GUEST CHECK IN 3205 3271 Type 1 free since the 04 12 00 17 33 Room number Guest number Guest name Language code VIP Personal code Wake up time Voice mail allocation
33. calls for suites 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 23 Chapter 2 Operation Note 3 This feature is not used in hospital management It is possible to program a wake up time for all the sets except SO sets in a suite or for only one of the sets in the suite If one of the rooms has already programmed a wake up time this will be replaced by the wake up time configured for all the sets in the suite Wake up calls programmed for a guest number on the hotel console are considered as a request covering the whole suite Wake up calls programmed for a room number on the hotel console are considered as an individual request for that room For a general wake up call all the sets except the SO set are rung When one of the rooms answers all the other sets in the suite stop ringing The cancellation of a general wake up call for a suite is applied to sets in the suite with the same wake up time as the set used to cancel the wake up call Note 4 If a room in the suite wants a wake up time that is different from the general wake up time it must be programmed after the general wake up call 2 5 10 1 Output The results of commands 1 and 4 are output on the printer connected to the hotel management console while those of commands 3 and 6 are output on the printer dedicated to wake up call tickets if there is one v Display rooms to wake up Main menu gt Wake up menu gt Command 2 Enter the time
34. d this suite subsequently be dissociated from the main suite e A suite can only have one SO terminal e Several DECT sets can be attributed to the same guest To do this simply create as many secondary rooms as there are DECT sets e CHECK IN and CHECK OUT of the guest s must be performed for the main room e The suite is in the guest s name If this name is managed it appears on the bill produced by the OmniPCx e Suites can only be configured with free unoccupied secondary rooms A free room or suite can be added to a suite that is already occupied When a room is added to a suite this secondary room will be assigned the same status as the main room 0 to 9 Deleting an element in a suite Main menu gt Suites menu gt Command 8 This management operation is used to remove a secondary slave room from a suite The following is displayed SUITE MANAGEMENT Main room number of the suite Room number substarcting to the suite Enter the main room number then the secondary room number However there are some restrictions e No element can be suppressed if the suite is ringing for a guest call When the last guest room or second level suite is removed from a suite the main room becomes a standard room again A secondary room can be removed from a suite or a suite be completely suppressed even when still occupied by guests In this latter case the guests remain allocated to the main
35. e CALL REDIRECTION Feature Main menu gt Call redirection menu gt Command 2 2 30 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation FORWARDS Display of guests forwarded on hard copy Display of guests forwarded on screen Immediate forward Mis DN Time delayed forward on no answer Cancel Forward Your choice Commands 3 and 4 are respectively used to manage immediate forwarding and forwarding on no answer from a guest set to another set Enter the guest number concerned then press RETURN Enter the destination guest number or external number then press RETURN Example display IMMEDIATE FORWARD Guest number 3211 Forward Number destination 3214 Confirm Y N Confirm with Yes No then press RETURN If Yes the message Operation performed for room xxx is displayed Note 1 If during the forwarding operation the forwarded number is A vacant room number or the number of a room occupied by several guests forwarding is barred and the messages Guest does not exist or Operation denied guest not allocated or several guests in the room are displayed on screen The number of a room occupied by a single guest forwarding is enabled for the guest s number Command 5 is used to cancel forwarding Enter the guest number concerned then press RETURN Example display CANCEL FORWARD
36. e or lt CR gt to return to the previous menu From the repertory on a set with a display the hotel manager can use an associated other name to obtain the guest s number It is the main name that is always displayed on the set 2 5 9 Billing 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 19 Chapter 2 5 9 1 2 Operation Main menu gt Command 5 BILLING 1 Booth billing 2 Ticket seize 3 Exchange rate of the second currency Your choice Booth Billing v Feature review From a booth set users can make external calls After being identified The guest picks up the phone If the set is not in time delayed routing mode or before the end of the routing timer the guest dials The DOD prefix then his her room number followed by the personal code Room management The DOD prefix then his her guest number followed by the personal code Guest management At the end of the call the ticket is automatically assigned to the guest s account Via the attendant The user picks up the phone If the set is in time delayed routing to the attendant the guest asks for the number required The attendant carries out charged call transfer so that the cost is displayed on the attendant console at the end of the call This cost is assigned to the guest s account on the hotel management console using the Billing command The complete ticket is then assigned to the guest v
37. e way as the command described previously see Booth Billing Room Guest Static Links Main menu gt Associations menu gt Command 2 This command is used to configure and edit room guest static links and free rooms and available guest numbers The following menu is displayed ASSOCIATIONS MANAGEMENT List of Static Link Link creation Link cancellation Free rooms screenout Screenout of guest number available Os YN RA Your choice List of Static Links Main menu gt Associations menu gt Room Guest Static Links menu gt Command 1 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 47 Chapter 2 Operation This management operation is used to output the static links on the screen or to a printer Example display ASSOCIATIONS MANAGEMENT List of Static Links 19 12 00 03 38 Room number 3001 Guest No 3210 Room Number 3205 Guest No 3213 Room Number 3206 Guest No 3214 Press any key to continue or lt CR gt to return to the previous menu Creating static links Main menu gt Associations menu gt Room Guest Static Links menu gt Command 2 This feature is used to create static links between guests and rooms It is possible to associate only one guest per room Overbooking is not possible The following menu is displayed ASSOCIATIONS MANAGEMENT Link creation Room number Guest number Enter the number of the room and the number of the guest to be ass
38. f the limits are not necessary Example display SECRET CODES AVAILABLE 0001 0002 0003 0004 0005 0006 0007 0008 0009 0010 0011 0012 0013 0014 0015 0016 0017 0018 0019 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 0040 0041 0042 0043 0044 0045 0046 0047 0048 0049 0050 0051 0052 0053 0054 0055 0056 0057 0058 0059 0060 0061 0062 0063 0064 0065 0066 0067 0068 0069 0070 0071 0072 0073 0074 0075 0076 0077 0078 0079 0080 0081 0082 0083 0084 0085 0086 0087 0088 0089 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 0100 0101 0102 0103 0104 0105 0106 0107 0108 0109 0110 0111 0112 0113 0114 0115 0116 0117 0118 0119 0120 0121 0122 0123 0124 0125 0126 0127 0128 0129 0130 0131 0132 0133 0134 0135 0136 0137 0138 0139 0140 0141 0142 0143 0144 0145 0146 0147 0148 0149 0150 0151 0152 0153 0154 0155 0156 0157 0158 0159 0160 0161 0162 0163 0164 0165 0166 0167 0168 0169 0170 0171 0172 0173 0174 0175 0176 0177 0178 0179 0180 0181 0182 0183 0184 0185 0186 0187 0188 0189 0190 0191 0192 Press any key to continue or lt CR gt to return to the previous menu 2 5 16 3 Deferred Voice Mail Status Main menu gt Utilities menu gt Commands 7 8 and 9 For output to screen Command 8 the system offers deferred voice mail box management status output for a particular number or complete display A Edition for a particular number 2 Complete screenout Your choice For comp
39. from which the search is to start lt HH gt Example display DISPLAY ROOMS TO WAKE UP 19 12 00 22 44 time room 07 00 3001 08 00 3205 Press any key to continue or lt CR gt to return to previous menu If no room has a wake up call programmed the system displays No room to wake up v Display rooms not woken up Main menu gt Wake up menu gt Command 5 e Enter the time from which the search is to start lt HH gt Example display DISPLAY ROOMS NOT WOKEN UP 20 12 00 08 02 time room reason 06 00 3206 busy 07 00 3205 no answer Press any key to continue or lt CR gt to return to previous menu If all the rooms were woken up successfully the system displays No wake up problem 2 24 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation 2 5 10 2 Programming This feature is used to program or cancel wake up calls For rooms For groups v Rooms Wake up Main menu gt Wake up menu gt Command 7 Enter the number or the consecutive series of numbers of the rooms to wake up lt Repertory No gt or lt Repertory No 1 gt lt Repertory No 2 gt Enter the time for the wake up call Cancellation of the wake up call Main menu gt Wake up menu gt Command 8 Enter the number or the consecutive series of numbers of the rooms for which the wake up calls are to be cancelled lt Repertory No gt or lt Repertory No 1 gt lt Repertory No 2 gt v G
40. he messages will be cancelled Call Forwarding The guest can use the DO NOT DISTURB and CALL REDIRECTION features from his her room set These features can also be managed from the hotel management console Description of the DO NOT DISTURB Feature Placing a set in Do Not Disturb mode does not cancel the wake up call and message services Outgoing calls can be made in the normal way The set cannot be called except by the attendant Internal calls are redirected to a voice guide while external calls are redirected to the attendant On guest check out this feature will be cancelled Programming The room set is programmed by dialing the Do Not Disturb prefix followed by the personal code password provided the feature is enabled in management To cancel this mode dial the Do Not Disturb prefix again Attendant display When the attendant calls a set programmed in Do Not Disturb mode the display shows DND Example display attendant set DND Free TUCKSON 3003 V F 2 Ring Releas Display on digital sets When a set with a display calls a set in Do Not Disturb mode the display shows Do not disturb TUCK SON 3003 Do not disturb V F Example display 2 5 12 2 Description of the CALL REDIRECTION Feature A guest can forward calls to another number internal or external if his phone features class of service category allows him her to use forwarding prefixes Forwarding can be from the guest
41. iated room 3102 Suite associated room 3201 Suite associated room 3202 Press any key to continue or lt CR gt to return to the previous menu Output existing suites Main menu gt Suites menu gt Commands 4 5 and 6 This management operation is used to output the main room number and any attached guest numbers for each of the existing suites Example display List of existing suites 24 12 00 12 00 Main room of the suite 3101 Suite occupied by guest s 3214 Main room of the suite 3301 Suite occupied by guest s 3215 Main room of the suite 3206 Suite occupied by guest s 3216 3217 Press any key to continue or lt CR gt to return to the previous menu 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 45 Chapter 2 Operation Adding an element to a suite Main menu gt Suites menu gt Command 7 This management operation is used to add a secondary room to a main room and also to constitute a suite from two standard rooms The following is displayed SUITE MANAGEMENT Main room number of the suite Room number adding to the suite Note 2 A room can only be associated to a single suite An existing suite can be put into another suite In this case the main room of the added suite and all the other rooms become secondary slave rooms to the main room The system stores the configuration of the added suite so that it can be reconstituted shoul
42. ion prefix from the room set For each room the maximum number of occupants is indicated If this number is exceeded during a check in operation the message WARNING Room overbooked is briefly displayed However additional guests can be assigned to the room If the Static Multiple Occupancy feature is used see Associations the receptionist may only assign the guest the corresponding room All the receptionist needs to do is provide the room number or the guest number and allocation to one or the other is carried out automatically As a result partial check in is not possible Note A link must be created between the guest number and the room number before allocation is carried out Assign a DID number This item displayed if the ROTATING DID setting has been enabled in the hotel management system assigns guests a DID or NDID number RETURN or N Assigns an NDID number Y f Assigns a DID number The default value assigned is NO Guest number This item 5 digits maximum is only displayed if the system is managed by guest and not by room This number corresponds to the guest call number DID or NDID If the room is in multi occupancy mode each occupant number allows direct calls to the room set Enter a free guest number 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation If necessary consult the table of free numbers see Utilities The OmniPCX allows the number that h
43. isplayed depending on the features enabled in system management Once specific data for each guest has been entered the number for each guest is automatically entered in the distribution form and the number of guests in the group counter incremented This form displays the numbers of the last 75 guests assigned to the group Example display Chapter 2 Operation 2 5 4 2 10 GROUP CHECK IN Group number 3 Goup name MJC COL Assign a DOD number No Language code 1 Wake up time 08 00 Room number 3206 Guest number 3210 Guest name MARTIN Personal code 2012 Number of guest in the group 2 Return to previous line lt CR gt Accept code Other key to search for another v Group name RETURN GR lt Group number gt 1 to 8 characters Group name v Assign a DID number Y N This is used to assign a DID number to each guest in the group Enter Y or N Language code Deposit management Wake up time Follow the procedure described in Check in Room number Room number assigned to a guest in the group It is possible to perform a partial check in and assign room number later To do this press RETURN Guest number This section is only displayed if the system is managed in Guest mode This number corresponds to the guest s call number DID or NDID If the room is multi occupancy mode incoming calls to occupants reach the room set Guest name RETURN GR lt
44. lete screenout Command 2 the system displays the last 100 voice mail management operations 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 39 Chapter 2 5 17 2 5 17 1 2 40 2 Operation Example display Postponed results of voice mailbox management Id GUEST MM DD hh mm OPER STAT Id GUEST MM DD hh mm OPER STAT 00 3214 08 12 10 21 11 94 01 3210 08 12 10 22 10 94 02 03 po 04 US 24 125 26 PAT Press any key to continue or lt CR gt to return to the previous menu Pressing any key allows you to consult the following screens continue The OPER column indicates the type of operation 10 Voice mail box creation 11 Voice mail box deletion The STAT column indicates the error code for the operation 94 Normal no error 60 Voice mail box number incorrect 90 Unspecified error 91 Voice mail box engaged in message drop 92 Voice mail box already exists 93 Voice mail box contains messages 95 Voice mail box does not exist 96 Inconsistent operation 97 No voice mail 98 No connection to the voice mail system 99 No free voice mail boxes Night Audit Main menu gt Command 13 Description The Night Audit or daily total is used to automatically print out the following data on a printer at a time that is preset in management or manually from the hotel management console Daily cost per room set with or without ticket a
45. met er in system management Status YY Room status is coded from 0 to 9 for printout and com posed of alphanumeric characters for on screen display The following table shows the correspondence between the codes 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual and status Room status Real time printout Screenout Printout Being cleaned 0 Done 1 Space Space To do completely 2 TD TD Make up again 3 RE RE Problem 1 4 4 4 Problem 2 5 5 5 Problem 3 6 6 6 Problem 4 7 7 7 Chapter 29 193 2 34 2 Operation Room status Real time printout Screenout Printout Problem 5 8 8 8 Problem 6 9 9 9 States 4 to 9 indicate a specific room problem and are configured by the hotel manager In multi occupancy mode two additional data items are displayed Pla Guest Num Number of beds in the room List of guest numbers for guests occupying the room The physical status can also be managed from the room set by the hotel staff if this feature is authorized in management by dialing The ROOM STATUS MANAGEMENT prefix The staff member s ID code 4 digits max The room status code 0 to 9 Status 0 cannot be assigned from the room set This status indicates the presence of a member of staff in the room Each change of room status is output in real time on the printer Example display 30 12 00 15 00 MODIFICATION ROOM 3205 CO
46. mming for a group 10 Cancelation for a group Your choice If a wake up call is modified cancelled or requested a wake up call message is printed Note 1 It is important for the printer used for wake up message ticket print outs to be in service at all times and not out of paper etc These precautions are necessary so that wake up message ticket print out can be performed without interruption in order to meet guest requirements If despite these precautions printing malfunctions disturb operation of the wake up call service neither Alcatel Lucent nor the installer shall be deemed liable When an operation is performed on the hotel management console the corresponding message output on the printer is preceded by the abbreviation TERM Terminal Only one wake up call can be programmed for multi occupancy rooms In this case wake up call programming on the console is barred unless all the guests are in the same group The system allows multiple wake up calls to be programmed The Multiple wake up calls feature enables up to four consecutive wake up calls to be programmed To do this voice guides 512 and 513 and voice mail 4635 R3 or higher or a 4034 or 4035 set are needed The Snooze feature is also available Guests can program or cancel wake up times by dialing a prefix or using the wake up key Note 2 Depending on system configuration wake up call information may also be sent to the attendant v Wake up
47. ms v Deposit management Yes the guest can make external calls as long as prepaid deposit balance is positive If the balance is zero or negative the guest may still call certain numbers declared as speed dial numbers on the OmniPCX emergency numbers Any Direct Outward Dialing DOD request is directed to either the attendant or voice guide 108 and an ALARM is printed on the TRANSACTIONS printer No the guest can make external calls regardless of deposit balance v DOD category Enter a value between 0 and 31 At check in the default category is the category configured in the management program v Personal code If the Personal code setting is set to password equal guest name in hotel system management If guest name is modified and if the old personal code corresponded to the old name the application automatically changes the personal code If guest name is modified and if the old personal code did not correspond to the old name the personal code remains the same Group Check in Main menu gt Check in menu gt Command 2 This command is used to check in a group of guests Enter the number of the group This number must be between 1 and 30 Enter 0 for automatic selection of an available number The system checks that the number selected has not already been assigned and then displays the screen form for entering common group data Once this information has been entered the part reserved for specific data is d
48. n 9 ame search on printer 10 Group search by name or number 11 Group search by name or number 12 Screen output by guest number 13 Printer output by guest number Your Choice In Guest management mode only The results for the search are presented in the same way on the screen or printer Example display ALPHABETICAL LIST 05 12 00 15 00 Room Guest Guest name Type Arrival Date time langu Group 3001 3210 DURAND 1 05 12 00 14 27 1 1 MJC COL 3001 3213 LAPORTE 1 05 12 00 14 28 1 1 MJC COL 3001 3214 MARTIN 1 05 12 00 14 30 1 I MJC COL 3205 3211 SMITH 1 05 12 00 14 24 1 Press any key to continue or lt CR gt to return to the previous menu All Other Names associated with a guest number are displayed The guest number is displayed in each list as many times as there are occurrences of names corresponding to this number It is only when the Search by name feature is used that the corresponding Other Names are displayed in alphabetical order In all other cases the corresponding Other Names are displayed below the main name Example display ALPHABETICAL LIST 05 12 00 15 20 Room Guest Guest name Type Arrival Date time langu Group 3001 3210 DURAND 1 05 12 00 14 27 1 1 MJC COL 3001 3213 LAPORTE 1 05 12 00 14 28 1 1 MJC COL 3001 3214 MARTIN 1 05 12 00 14 30 1 1 MJC COL 3205 3211 SMITH 1 05 12 00 14 24 1 3205 3211 John 3205 3211 Mary 3205 3211 Peter 3205 3241 James Press any key to continu
49. nd per cost center for the rooms Daily total cost per type of set per cost center for the rooms Number of charge units per trunk Total trunk charge units Total daily pre payment amounts 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation All these counters are also reset Sets with null cost are not output Note There are Daily counters specific to the Night Audit They are reset at each Night Audit and can contain the expenditure of one or more guests between two Night Audit operations Room counters They are reset at each check in They contain the expenditure of a single guest Operation The Night Audit can be operated in two different ways by the system management Without room counter reset during the Night Audit At check in the room counter is reset At check out the expenditure is equal to the total cost of the calls made since the check in With room counter reset during the Night Audit Because the room counter is reset during the Night Audit the expenditure at check out only contains the cost since the last Night Audit Namely Guest Guest y y Contained amount on check out gt NA Night Audit NA Check in NA Check out Pu RESE Check out Room ten counter At each Night Audit the daily counter is reset It can contain the expenditure of one or more guests Guest x Guest y pt a NA Night Audit NA Checkin NA Checleout RESET Y
50. ng Don t Disturb with forwarding for rooms Cancel Don t Disturb for rooms Mis DNA Your choice Commands 3 and 4 are used to manage the Do Not Disturb feature with or without forwarding for rooms 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 29 Chapter 2 Operation Enter the room number s concerned lt Repertory No gt or lt Repertory No 1 gt lt Repertory No 2 gt Example display DON T DISTURB PROGRAMMATION Room s 3001 Press the RETURN key The message Operation performed for room xxx is displayed Command 5 is used to cancel the Do Not Disturb feature Enter the room number s concerned lt Repertory No gt or lt Repertory No 1 gt lt Repertory No 2 gt Example display DON T DISTURB CANCEL Room s 3206 Press the RETURN key The message Operation performed for room xxx is displayed Commands 1 and 2 are used to display or print out the sets that have validated the Do Not Disturb feature and room sets forwarding to another set Output is in the following form DISPLAY DO NOT DISTURB ROOMS Press any key to continue Forwarded sets are characterized by Repertory No 1 to Repertory No 2 Repertory No 1 Room number Repertory No 2 Forwarding destination number Sets in Do Not Disturb mode are characterized by Repertory No gt 2 5 12 3 2 Th
51. no room or to carry out a room change The following menu is displayed ASSIGN GUESTS Room number Guest number 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 37 Chapter 2 5 16 2 5 16 1 2 38 2 Operation Enter the new room number this number accepts overbooking for sets Note 1 When assigning a number if the number of places is exceeded the receptionist is warned of this by a message at the bottom of the hotel management console screen Enter the number of the guest The system displays guest name and room type To confirm press Y To exit press CTRL Z From R3 1 in the case of static multi occupancy mode pre check in for a guest number can no longer be performed as guest number is always linked with a room number However a guest may be changed to a different room if the following conditions are met The guest who is to change room must have been assigned a room check in The room which the guest is to be assigned must have a link to another guest number The room which the guest is to be assigned must not be in check in Note 2 In the case of a room change not only does the guest change rooms but the links are also switched over Utilities Main menu gt Command 12 This management operation is used to output guest numbers the secret codes available and deferred voice mail box status to screen or printer The following menu is displayed
52. ociated with it Simply confirm to create the guest room static link If a guest is already associated with a room the screen displays This directory number already has a guest associated Link cancellation Main menu gt Associations menu gt Room Guest Static Links menu gt Command 3 This command is used to delete the existing static links The following menu is displayed ASSOCIATIONS MANAGEMENT Link cancellation Room number Guest number Enter a room number The associated guest number is automatically displayed Confirm to cancel the link Displaying free vacant rooms on screen Main menu gt Associations menu gt Room Guest Static Links menu gt Command 4 This command is used to display existing vacant rooms on screen Example display ASSOCIATIONS MANAGEMENT DISPLAY FREE ROOMS 19 12 00 03 04 3001 3201 3205 3206 Press any key to continue or lt CR gt to return to the previous menu Displaying available guest numbers on screen Main menu gt Associations menu gt Room Guest Static Links menu gt Command 5 This command is used to display available guest numbers on screen 2 48 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 5 19 2019 4 2 5 19 2 Operation ASSOCIATIONS MANAGEMENT NUMBERS OF GUESTS AVAILABLE 19 12 00 03 11 3210 3211 3212 3213 3214 Press any key to continue or lt CR gt to retu
53. oes not reset the metering counters and tickets The simplified bill is printed on the billing printer if there is one 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 13 Chapter 2 5 6 1 2 Operation CHECK OUT Nhe Guest check out Group check out Your choice Guest Check out Main menu gt Check out menu gt Command 1 Enter the room number or the guest number The system checks that the room number exists and then displays the on screen form Example display GUEST CHECK OUT Room number 2 3205 Type 1 Guest number 3211 Check in date 04 12 00 17 40 Guest name DUPONT Multiple occupation Y N Yes Confirm Y N Note 1 Guest numbers are shown if there are several guests in the room If Room number is shown the list of guests assigned to this room is displayed on the terminal The receptionist can then select the guest s that want to leave the establishment In both cases the response must be confirmed for the operation to be validated provided that the guest is not making a call The guest repertory numbers and DID numbers are now available Confirm guest check out by entering Y If check out is performed while a call is being made the following message is displayed on screen Station busy Check out not done if the setting is set to NO in hotel settings management and check out is refused Note 2 After a guest has checked in
54. ole The guest s set rings at the set time The guest may then Either pick up the handset The guest then hears a tone the music on hold or a voice guide depending on system configuration and the boards installed in the Alcatel Lucent OmniPCX Enterprise CS 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation Or press any key on the set so that the set rings a second time after a set time 1 to 30 minutes has elapsed This feature is only available on digital sets except the A4004 set For sets that do no answer a second call is made after a set time 1 to 60 minutes has elapsed Up to four wake up calls may be programmed per room Rooms that are considered unable to wake up are those that do not answer or are busy when the second wake up call is made Set status is indicated in the output The program is used To program or cancel wake up calls for a room or a group To display or print the rooms to wake up and rooms that could not be woken up Display printout includes both wake up calls programmed on the hotel management console and wake up calls programmed directly on the set by the guest WAKE UP Y Printer hard copy of rooms to wake up 2 Screen out rooms to wake up 3 Printout rooms to wake up 4 Printer hard copy of rooms not woken up 5 Screen out rooms not woken 6 Printout rooms not woken up El Programming for rooms 8 Cancellation for rooms 9 Progra
55. r dedicated to room output Command 7 The screen Command 6 The outputs are sorted in ascending room number order Example display DISPLAY FREE ROOMS 09 12 00 22 22 Room no 3206 3401 Type 1 1 Bla Stat 1 TD 1 TD Egge SET O SS Y O SO AS E SS Number of displayed rooms 2 Press any key to continue or lt CR gt to return to the previous menu Output Occupied Rooms Main menu gt Display rooms menu gt Commands 8 9 and 10 This management operation is used to output all the occupied rooms in the hotel on The printer connected to the hotel management console Command 8 The printer dedicated to room output Command 10 The screen Command 9 Example display DISPLAY OCCUPIED ROOMS 09 12 00 22 30 Room no 3001 3201 3205 Type 1 A 1 1 Pla Stat 3AF 1AF 3AF Guest no 3213 3212 3211 3214 3210 Number of displayed rooms 3 Press any key to continue or lt CR gt to return to the previous menu Partial Outputs Main menu gt Display rooms menu gt Commands 11 12 and 13 This management operation is used to partially output room status by performing filtering on One or more room numbers one or more room types One or more room states physical status and not occupied status The results are output to The printer connected to the hotel management console Command 11 The printer dedicated to room output Command 13 3EU1
56. ration Note 1 Display in a language other than the default language is obtained via the command hotmenu 1 L where L is the single letter code for the desired language To disconnect from the Reflexes set press the programmed key again When the link between the Alcatel Lucent OmniPCX Enterprise CS and the console is established the main menu is displayed Hotel features can be accessed via this menu D Remove password EJ a password ETT 3 4 Terminada mias rv Aora OO AA TT EN ee pn a S pissaa a dd eee same 15 Pen sms dd Your choice Figure 2 1 Example Display Available options are displayed by selecting the corresponding number In the above example only the Enter a password option is available Note 2 According to OmniPCX system configuration options may vary If all menu options are authorized with no access code sections 0 and 99 are not shown To enter data in menu tables the hotel manager can either Press one or several keyboard keys to enter a specific value Press the lt RETURN gt key to select a default value Press the lt gt key to return to the previous item section Press lt Ctrl Z gt to return to the previous section Press the lt DEL gt key to correct a typing error Enter a Password Main menu gt Command 99 This command allows a user to type in his password to access the features for which he is authorized The system displays 3EU19837ENAA Ed 02
57. rn to the previous menu Other Features Room Service or Service Set Room Service or Service set is a feature that allows users to ensure that optimum service is provided for room calls for example floor service Sets used for Room Service or as a Service set must have a display and be multi line Key programming allows one or several keys to be assigned to a hotel service department When a room calls the set display provides the receptionist with information on the caller Example display Multi oc cupation Key Guest Room Process Guest number name number status vip language 2 ELMOSNINO 3101 Call V GB The flashing symbol e indicates the key associated with the call Press the key to take the call Guest Room name number Y ELMOSNINO 3101 If several calls are presented pressing the flashing key results in the call being answered and the previous call being put on hold automatically Several keys can be programmed with different call numbers each corresponding to a hotel service laundry bar reception restaurant etc The receptionist can identify the reason for the call as the associated key flashes Pressing this key is used to enter into communication with the calling room Mini Bar A computer link must be installed for this feature to be used The Mini bar is a feature allowing the hotel staff to allocate guest costs to the hotel computer via the OmniPCX floor bar miscellaneou
58. room which becomes a standard room again e Ifthe last secondary room is removed from a second level suite the main room of this second level suite becomes a standard room again as soon as the second level suite is removed from the first level suite 2 5 18 2 Associations Static multi occupancy is used to overcome the restriction of having to know guest room number pairs This means that the administrator only needs to use one of the two numbers to manage the 2 46 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation hotel application A link must first be created between the two entities guest and room The Associations sub menu is only displayed if the system is managed with the static multi occupancy feature The following screen is displayed xx Windsor Hotel 0 Remove password 1 99 Enter passwords 1 ichekin a 2 Check out 3 Itemized billing 4 Repertory lt 5 Billing O 6 Wakeup SO 7 1 Message 1 8 Call redirection 9 Room status 10 Inter roomcalls Nene s ren 13 Night audit 1 14 Associations Your choice Main menu gt Command 14 Example display ASSOCIATIONS MANAGEMENT 1 Suites management 2 Room Guest Static Links Your choice Suite management Note This feature is not used for hospital management This command is used to manage suites in the sam
59. roups 2 5 11 Main menu gt Wake up menu gt Commands 9 and 10 The procedure is the same as for rooms Room numbers are replaced by the numbers or names of the groups Message Main menu gt Command 7 This feature is used to signal on the guest s room set that there is a message waiting The message is dropped from the hotel management console The client is informed Onan analog set by the message waiting LED coming on On a Reflexes and Alcatel Lucent 8 series and Alcatel Lucent 9 series set by the message LED coming on When the guest picks up the phone regardless of set type he she is connected to a routing tone indicating that there is a message waiting for a few seconds Of course the guest can still make any type of call When the routing timer elapses and if no operation has been performed the set automatically calls the set used for message drop This command can be used on Free or busy sets and sets in Do Not Disturb mode Asetin a free room not yet assigned Messages may be cancelled Automatically after guest check out Manually from the hotel management console 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 25 Chapter 25161 2 5 11 2 2 5 11 3 2 5 11 4 2 5 11 5 2 26 2 Operation MESSAGES Hard copy Screenout Message drop for rooms Cancel message for rooms Message drop for a group Cancel message for
60. s room set an administrative set a room service set an attendant console or the hotel management console Not all types of forwarding are authorized for a guest The rule is as follows 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 27 Chapter 2 2 28 Operation Type of forwarding Destination From guest From another From the hotel room set set management console Local Authorized Authorized Authorized oo forward To network Authorized Authorized Authorized To external call Authorized Barred Authorized Immediate forward Barred ing on busy Immediate forward Local Authorized Barred Authorized Ngon AO ANNET To network Authorized Barred Authorized after a timeout f To external call Authorized Barred Authorized Cancel forwarding Authorized Authorized Authorized At guest check out all forwarding is cancelled v Programming Forwarding from the guest set The guest off hooks and programs the type of forwarding desired Then after a specific tone or assisted by a voice guide the guest dials the repertory number or external number of the destination set If the room is occupied by a single guest the personal code is not required for forwarding depending on the option selected in hotel management If the room is occupied by several guests the personal code is required to identify the guest performing forwarding Forwarding from a remote se
61. s services etc 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 49 Chapter 2 50 2 Operation The operation can be carried out from a room set or from an administrative set From the room set the hotel member of staff dials the mini bar prefix and then after the tone the code for the products From the administrative set after dialing the mini bar prefix a voice guide prompts Dial the number of the destination set The member of staff dials this number and then hears a tone prompting entry of the product codes The list of product codes must not exceed twenty digits 0 to 9 and This is sent to the hotel computer for guest billing The meaning of the product codes is established at hotel computer level 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual
62. st number Important When the password option is changed in the hotel settings from Unique Password Used to another option or from another option to Unique Password Used the system must be rebooted to update the password reservation table If the system is not configured in Guest mode the password is not mandatory A password must be entered if a voice mail box is to be assigned v Wake up time RETURN No wake up request HHMN Wake up time HH 00 23 MN 00 59 v Voice mail If the system has a voice mail service and if the Voice mail setting in hotel system management has been set to Yes a guest can then be assigned a voice mail box if the MCDU of the mail box to be used has been entered 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 7 Chapter 2 Operation RETURN E No voice mail box assigned 0 Voice mail box assigned The default value for this section is No If the hotel manager set this to Yes a wait message is displayed for a few seconds Three cases may then arise Ifthe mailbox allocation transaction took place normally within this time the hotel manager is notified e If the transaction took place but there was a problem the hotel manager is informed of the problem text message displayed on screen e If the transaction was unsuccessful within this time the hotel manager is asked to check the result of the request later The results of all these
63. st s room set e If the room is occupied by a single guest the personal code is not required to cancel forwarding depending on the option selected in hotel management e If the room is occupied by several guests the personal code is required to identify the guest canceling forwarding All types of forwarding can be cancelled from a remote set v Call handling Calling a guest with forwarding depends on dialing and the situation of the guest in the room or suite e The caller dials the guest number in all cases the call is forwarded immediately or after a timeout on no answer The caller dials the room number or the number for the main room in a suite The guest is alone in all cases the call is forwarded immediately or after a timeout on no answer The guest is not alone the room or suite set rings The caller dials the secondary room number the secondary room set rings 2 5 12 3 Feature Management Main menu gt Command 8 This feature is used to manage the Do Not Disturb and Call redirection features for rooms on the one hand and to list sets using these features on the screen or printer on the other hand CALL REDIRECTION 1 Do Not Disturb 2 Forwards Your choice 2 5 12 3 1 The Do Not Disturb Feature Main menu gt Call redirection menu gt Command 1 DON T DISTURB Hard copy Screenout Programming Don t Disturb for rooms Programmi
64. t Forwarding can be performed from an administrative set a Room service set or an attendant console Only immediate forwarding is managed Checking the forwarded number If during the forwarding operation the forwarded number is a room number e The room is vacant forwarding is barred The room is occupied by a single guest forwarding to the guest number is enabled e The room is occupied by several guests forwarding is barred Forwarding to an external number This type of forwarding depends on e The external access category COS assigned to the room set at check in If access category is 0 this type of forwarding is barred The type of deposit prepaid amount management selected at guest check in v Display on a set with call forwarding The display shows the type of forwarding and the destination number Example display set with immediate forwarding Forwardim 3214 2012 00 13 44 Note Forwarding cannot be performed if the destination set is out of service or in the Do Not Disturb position 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation v Canceling forwarding Forwarding can be cancelled from The forwarded set The destination set In both cases the guest cancels forwarding by programming the set in question if he is authorized to do so Cancellation of immediate forwarding to the outside can only be performed from the forwarded set From the gue
65. t Itemized billing menu gt Command 1 pA Enter the number of the room The system checks that the room exists and then prompts you for the output mode Printer Y N if a printer is declared in management The screen displays detailed information on the guest s calls Example display the bill can be output in two currencies Windsor Hotel On 21 12 00 10 20 Check in date 20 12 00 12 59 Guest number a 3211 Name DURAND ROOM OBTN DD MM YY HH MM DURATION COST NUMBER CALLED 3205 0 20 12 00 21 15 12mn03s 27 73 016458 Contract price for set availability 5 00 euro 7 60 Number of calls 1 Total Cost HE 27 73 euro 42 20 VAT JE 5 71 euro 8 70 Amount deposited wE 100 00 euro 152 40 Positive balance E 67 27 euro 102 60 GOOD BYE Press any key to continue or lt RC gt to return to previous menu If the number of tickets is high output may be on several pages Press any key to go to the next page Call details include ROOM Number of the room OBTN Connection mode The OBTN column corresponds to the mode in which the call was connected Possible connection modes are Public outgoing call Direct seize outgoing DOD 4 f Transfer Operation 6 Transit 8 External forwarding Incoming priority callback 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 17 Chapter 2 Operation 9 Incoming priority overflow 10 Unanswered incoming prior ity 13 Incoming priority conversation 14
66. te check out for a group For each room in the group the system automatically carries out the same checks and functions as for the check out of an individual guest with in addition Printout of a simplified bill for each room in the group Printout of a simplified bill for the group Deletion of the group number in the set data A busy set in the group at check out Will not inhibit check out for the other rooms in the group Is not authorized to leave A message indicates that the set is busy No information is printed for rooms with null counters Enter the number or name of the group The system checks that the group exists and then requests confirmation The simplified bill for the group is printed it may be printed in two currencies Example display 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 15 Chapter 2 5 7 2 Operation Windsor Hotel On 20 12 00 10 09 Group name ACBB Group Number 3 Guest Name No Com Cost Set Price Deposit Balance i 3213 Martin 1 61 74 5 003 500 00 433 26 3214 SMITH 1 3 49 74 5 00 500 00 445 26 Total 2 111 48 5 00 1000 00 983 52 Total o euro 2 170 0 7 60 1524 5 1346 9 Ma var 18 19 04 euro 290 GOOB BYE Press any key to continue If automatic printout is not enabled the system prompts Print bill Y N No information is printed for rooms with null counters Voice mail For
67. transactions can be viewed in voice mail Utilities Deferred status 2 5 2 Guest Change Main menu gt Check in menu gt Command 3 This feature is used to print and modify guest parameters GUEST CHANGE Room number Guest number Enter the room number or the guest number The system checks the validity of the numbers and then displays a list of guests if the room is in multiple occupancy mode In this case enter the guest order number in the list and confirm by pressing RETURN Example display GUEST CHANGE Room number 3205 Type 1 Guest number 3 3211 Check in date 04 12 00 17 40 Positive balance 100 00 1 Guest name SMITH 2 Multiple occupation Y N No 3 Language code pall 4 Deposit management Yes 5 Deposit 100 00 6 DOD category r2 7 Personnal code T 8 Wake up time 06 50 G VIP No 10 Voice mail allocation Yes Your choice To modify a parameter enter its number followed by the new value Logical values automatically change from one state to the other In addition to the parameters defined at guest check in other information is shown Date and time of guest check in automatically entered by the system 2 8 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 5 3 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation Positive balance amount still available for external calls And the following ite
68. uests in a group while entering the specific parameters for the new guest Room number Guest number Guest name Personal code v Assign a DID number Allows a DID number to be assigned to the group if this was not assigned at group check in 2 5 5 Names Management Main menu gt Check in menu gt Command 5 This command is only displayed if the Guest names in the phone book setting is set to Several names for a guest in hotel system management This application allows other guests in the same room to be put on a guest s number for example if the guest is accompanied relatives children friends etc Management of these Other Names can only be performed after guest check in see Guest Check in 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual 2 11 Chapter 2 Operation There is only one invoicing operation for a same guest number The names linked to a same guest number are shown in the occupied room repertory Enter the room or guest number Names Management Room number Guest number Room number corresponds to the repertory number of the set assigned to the room 5 digits maximum The system checks that the room number exists and that it is assigned to a guest number If the room is free vacant a Room free message is displayed When the room or guest number has been entered the following menu is displayed example Example display Names Management Guest
69. y in Static multi occupancy mode Main menu gt Command 14 2 5 18 1 Suites Note 1 This feature is not used for hospital management This command is used to configure and output the elements making up suites A suite is an association of several telephone DECT fax or SO sets 2 44 3EU19837ENAA Ed 02 September 2004 Hotel Hospital User Manual Operation When the number of a guest assigned a suite is called all the sets in the suite are rung The first set that off hooks stops the ringing on all the other sets The following screen is displayed MNR NUS Elements Elements Elements Existing Existing Existing Addition SUITES of a suite of a suite of a suite hard_copy output screen display display suite hard_copy output suites screen display suites printout of an element in a suite om I Removal of a room in a suite Your choice Output suite elements Main menu gt Suites menu gt Commands 1 2 and 3 From the main room number this management operation is used to output the secondary slave room numbers and any guest numbers attached to this suite The following screen is displayed List of suite members Main room number of the suite Enter the number of the main room in the suite The following screen is displayed example List of suite members 24 12 00 11 44 Main room of the suite 3101 Suite occupied by guest s 3214 Suite assoc

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