PM MAPPER® Service Level Agreement
Contents
1. merda 2 7 2 5 SCOPE OF SERVICE SERVICE ELEMENTS arenae 2 9 26 QUALITY OF THE PRODUCT ii csicscccsccessccssciaccescusecteccuaccdescueccteacuacctescuseduescuacctesduascuesuuaccaeadesects 2 9 2 7 CONDITIONS OF SERVICE AVAILABILITY 2 10 2 8 DELIVERY iei ce Eove cov Cava R 2 10 2 9 DELIVERY TIME i ices sco seis eua oov Cena E cog VERRE gw Eua 2 10 2 10 QUALITY OF SERVICES ew Cpu co ov Gu v ze av Genus o qvx Cn Eo aUa ou co gw EON v Eo 2 10 2 11 PRICE amp PAYMENT CONDITIONS rank ask anu ask asa anu anu ana sauna au 2 10 2 12 2 11 2 13 TERMS OF USE AND LEGAL RESTRICTIONS 2 11 2 13 1 RIGHTS PRODUCT e nets eucdcasccaes ais cawsdusd ence aad ries ound eawteaast 2 11 2132 WARRANTY iieri tete iru fr nix ut 2 11 2133 FORCE MAJEURE ds exu Ea ei Ea eid e eS 2 12 2 14 TERMINATION ion risa ac uc Da sao vaL En as aA EEE ENEAN NAE NNA E E iaaa 2 12 2 15 DISCLA2. MAPPERO Service Level Agreement NSI MEEO Documentation MAPPER Service Level Agreement Document Number NSI SLA MEEO 0108 MEEO S r l Ferrara Italy Document Approval Sheet Project PM MAPPER Service Level Agreement NSI MEEO Documentation Document MAPPER Service Level Agreement Subtitle DRD No NSI Project Doc No NSI SLA MEEO 0108 Issue Issue 1 3 Prepared by Marco Folegani Date 27 02 2008 MEEO NSI Technical Manager Approved by Stefano Natali Date 22 01 2010 MEEO NSI Project Manager Simone Mantovani MEEO NSI Quality Assurance Manager Authorised by Date Document Change Record PM MAPPER Service Level Agreement NSI MEEO Documentation This document is proprietary Any dispatch or disclosure of content is authorized only after written authorization by MEEO S r l DCN No Change Description Pages Affected 26 11 07 First issue 22 02 08 First Revision PM MAPPER search operation described the result list display 27 02 08 Second Revision Description of PM MAPPER service mail exchange from the service provider to the user 22 01 10 Third Revision Fo b ge Update of MEEO address and telephone fax number S Pasetti PM MAPPERS Service Level Agreement NSI MEEO Documentation ii This document is proprie
3. 2 11 PRICE amp PAYMENT CONDITIONS The price for the products is a fixed quotation that depends on the searched catalogue and is be provided automatically after the RFQ request for quotation is submitted via the SSE Portal The Service has to be pre paid As soon as the payment is fulfilled to the bank account of the Service Provider product preparation will be started MAPPER Service Level Agreement This document is proprietary Any dispatch or disclosure of content is authorized only after written authorization by MEEO S r l amp PM MAPPER Service Level NSI SLA MEEO 0108 MEEO Agreement wee Earth Obse NSI MEEO Documentation 2010 eu In case of unavailability of the service or a defective product that could not be fixed within 2 weeks after complaints the payment will be refunded completely 2 12 COMPLAINTS Complaints from users can be accepted either via e mail or by fax The content of the complaint will be taken into consideration only if relevant with the indication enclosed within the Service Level Agreement between the User and MEEO It wont be accepted complaints expressed after more than 5 working days from the reception of the product An answer related to the notified complaint will be guaranteed to the user within 5 working days from complaint receipt regarding the point of view of MEEO with respect to the complaint itself ensuring also if applicable and the recovery action
4. MEEO Documentation POIOUSUID Sc The quality of the Output Products depends on the PM MAPPERO algorithm exclusively This algorithm might be improved refined on the fly based on user feedbacks supported by ground truth data 2 7 CONDITIONS OF SERVICE AVAILABILITY During the MEEO working days the service is always active except when network or servers maintenance activities are being performed or due to circumstances beyond the MEEO control The service is monitored on a daily basis 2 8 DELIVERY The delivery of the product is done through a FTP site The user receives the FTP account information FTP address username and password directly via the order list of the SSE Web portal The product will stay available on the FTP site for a maximum of 5 calendar days After this period the product and the account are removed 2 9 DELIVERY TIME Three working days after the order and payment confirmation 2 10 QUALITY OF SERVICES MEEO warrants that the Services will be performed in a professional and workmanlike manner consistent with industry standards reasonably applicable to such services If the client considers that a breach of this guaranty has occurred and notifies the service provider in writing stating the nature of the breach then the service provider will be required to urgently correct any affected services in order that they comply with the warranty PM MAPPER service provision is ensured until December 2008
5. by MEEO S r l MEEO E PM MAPPER O Service Level Agreement NSI MEEO Documentation NSI SLA MEEO 0108 22 01 2010 2 13 Disclaimer of endorsement Reference herein to any specific commercial products process or service by trade name trademark manufacturer or otherwise does not necessarily constitute or imply its endorsement recommendation or favour by MEEO The views and opinions of authors expressed herein do not necessarily state or reflect those of MEEO and shall not be used for advertising or product endorsement purposes 2 16 TRADEMARKS All brand names and Product names are trademarks or registered trademarks or Service marks of their respective owners This document is proprietary Any dispatch or disclosure of content is authorized only after written authorization by MEEO S r l PM MAPPER Service Level Agreement amp PM MAPPER Service Level NSI SLA MEEO 0108 MEEO Agreement wee earth Obse NSI MEEO Documentation 12010 9M 3 HOWTO This section gives a synthetic description of the basic guidelines to use the PM MAPPER service Locate the service on SSE In order to locate the PM MAPPER service the logged in user needs to start from the SSE Portal http services eoportal org and select Services In the section 2 Thematic Services the user shall select Environmental Stress in the page that will show up the user will find the li
6. IMER Ras Eon 2 12 2 16 TRADEMARKS ieiceri iei Cev cene Cav Coo v Oca Fa Cav Eae a 2 13 3 HOWTO a 3 14 MAPPER Service Level Agreement This document is proprietary Any dispatch or disclosure of content is authorized only after written authorization by MEEO S r l PM MAPPER Service Level NSI SLA MEEO 0108 8 MEEO Agreement M E Earth 0 NSI MEEO Documentation 12010 r4 LIST OF TABLES Table 1 1 List of applicable 1 5 Table 1 2 List of reference atii i i it 1 5 Table 1 3 Acronyms and Definitions 8 1 6 Table 4 US EPA 2006 categories classification of atmospheric particulate matters PM 5 PN US EPA 2006 minnie iie ca 2 9 PM MAPPER Service Level Agreement This document is proprietary Any dispatch or disclosure of content is authorized only after written authorization by MEEO S r l MEEO E PM MAPPER O Service Level NSI SLA MEEO 0108 Agreement NSI MEEO Documentation 22 01 2010 1 5 1 INTRODUCTION 1 1 PURPOSE OF THIS DOCUMENT This document is the Service Level Agreement SLA of the PM MAPPER Service provided by MEEO 1 2 SCOPE The present document provides a description of the
7. Map Available output data formats for the map files are GeoTIFF data format o PMesconcentration map file float o Air Quality Index Map file byte JPEG data format o 25 concentration map file with only qualitative indication of near surface concentrations o Air Quality Index Map file ENVI data format o 25 concentration map file float o Air Quality Index Map file byte e MODIS Databases The PM MAPPER service is configured to allow the user accessing to different MODIS catalogues in order to select the image to be elaborated so far the only available MODIS catalogue has been implemented by MEEO over the NASA MODIS FTP database The integration of the TELEGIS laboratory MODIS database will be also performed e TELEGIS Telegis Laboratory of the University of Cagliari Italy MODIS data Provider http telegis unica it MAPPER Service Level Agreement This document is proprietary Any dispatch or disclosure of content is authorized only after written authorization by MEEO S r l amp PM MAPPER Service Level NSI SLA MEEO 0108 MEEO Agreement Obse NSI MEEO Documentation 12010 2 5 SCOPE SERVICE SERVICE ELEMENTS The objective of this service is to provide 5 concentration maps at ground level and healthy risk maps AQI based on US EPA 2006 classification the user is allowed selecting the image to be elaborated through the selection
8. PM MAPPER service capabilities its provision model the point of contact the use conditions and a section named How To that describes the basic steps for the PM MAPPER Service use The MAPPER Service has been implemented on the Service Support Environment SSE in the framework of the NSI Project 1 3 APPLICABLE DOCUMENTS REFERENCE ID REFERENCE DOCUMENT ISSUE DATE AD 1 ME ICD 0001 SPB Service Support Environment Interface Issue 1 5 Control Document 29 09 2006 AD 2 ECSS Q 80B ECSS Space Product Assurance 10 10 2003 AD 3 ECSS E 40B 1b ECSS Space Engineering Standards 28 11 2003 Software Part 1 AD 4 ECSS E 40B 2b ECSS Space Engineering Standards 31 03 2005 Software Part 2 AD 5 SPB NSI SOW 002 New Earth Observation Services Integration Issue 1 0 into the Service Support Environment SoW date 25 06 2006 Table 1 1 List of applicable documents 1 4 REFERENCE DOCUMENTS REFERENCE ID REFERENCE DOCUMENT ISSUE DATE RD 1 SSE Documentation http services eoportal org RD 2 NSI SUM 520 INT SSE TOOLBOX User Manual Issue 2 0 Date 11 10 2006 RD 3 EPA 600 P 99 002aF U S EPA Air Quality Criteria for Particulate 2004 bF Matter October 2004 U S Environmental Protection Agency Washington DC RD 4 IDEA IDEA Infusing Satellite Data into Environmental Applications http idea ssec wisc edu T
9. able 1 2 List of reference documents MAPPER Service Level Agreement This document is proprietary Any dispatch or disclosure of content is authorized only after written authorization by MEEO S r l PM MAPPER O Service Level 8 MEEO Agreement M E E NSI MEEO Documentation NSI SLA MEEO 0108 22 01 2010 1 6 1 5 ACRONYMS AND DEFINITIONS ACRONYM EXPLANATION AOI Area Of Interest AQI Air Quality Index FTP File Transfer Protocol ICD Interface Control Document MEEO Meteorological and Environmental Earth Observation MODIS Moderate Resolution Imaging Spectroradiometer NASA National Aeronautics and Space Administration PM Particulate Matter RFQ Request For Quotation SLA Service Level Agreement SSE Service Support Environment US EPA United States Environmental Protection Agency This document is proprietary Any dispatch or disclosure of content is authorized only after written authorization by MEEO S r l Table 1 3 Acronyms and Definitions List PM MAPPER Service Level Agreement g amp o PM MAPPER Service Level NSI SLA MEEO 0108 Agreement el Earth NSI MEEO Documentation 22 01 2010 2 7 2 PMMAPPER SERVICE LEVEL AGREEMENT 2 1 INTRODUCTION Meteorological and Environmental Earth Observation MEEO is a private company mainly devoted to the implementation and development of produc
10. by MEEO himself 2 13 TERMS OF USE AND LEGAL RESTRICTIONS 2 13 1 RIGHTS IN PRODUCT Commercial reproduction For commercial purposes no part of the products provided via SSE may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording or by any information storage or retrieval system except with written permission from MEEO Requests by mail should be addressed to Meteorological and Environmental Earth Observation 9 via Saragat 9 1 44122 Ferrara Italy Attn Mantovani Simone or by email mantovani meeo it MEEO does not assume any liability deemed to have been caused directly or indirectly by any product provided via SSE The customer acknowledges that copyrights subsist in the Products and that all property and other rights in the Product and all trademarks and logos used on or in relation with the Products shall remain with the MEEO or licence providers 2 13 2 WARRANTY The Product will be improved refined in case that the quality conditions have not been respected No other warranties The foregoing provisions of this clause represent the entire liability of MEEO in respect of a defective Product All other conditions warranties of any kind written oral statutory expressed or implied by statute or common law with respect to the PM MAPPER Service Level Agreement This document is proprietary Any dispatch or disclosure of content is authorized o
11. composite preview in high resolution of each dataset can be requested by clicking on the image thumbnail located on the right side of metadata if present this image or alternatively a see details link allows accessing the Present operation offered by the catalogue services if available PM MAPPER Service Level Agreement This document is proprietary Any dispatch or disclosure of content is authorized only after written authorization by MEEO S r l amp PM MAPPER Service Level NSI SLA MEEO 0108 MEEO Agreement wee Earth Obse NSI MEEO Documentation 2020 948 To proceed the next operation the user shall choose or more products from the list add the selected product s to the basket and go to the basket by clicking the buttons at the bottom of the page not the scrolling window Request a Quotation This operation is available once the shopping basket holds at least one product from a search operation In the shopping basket the user can select only one product and click the button Send RFQ On the following Confirmation Page the user is request to review all information set on the RFQ page The button Cancel allows going back to review the information the button Send RFQ confirms the operation by sending the request for quotation to MEEO The available quotation options will be available in few moments on the Order List page Order the service Once the quotation optio
12. n to the PM MAPPER Subscription service the user shall contact the MEEO Helpdesk MEEO HelpDesk e mail helpdesk meeo it phone 39 0532 1861501 MAPPER Service Level Agreement This document is proprietary Any dispatch or disclosure of content is authorized only after written authorization by MEEO S r l
13. nk to the start page of the PM MAPPER service Alternatively the user can use the Search box inserting the words PM MAPPERQG or MEEO Access to the Service An SSE registered and logged in user can access the service start page to operate it At the bottom of this page there is the Search button which if clicked gives access to the Search operation Select an image for elaboration Once on the Search page the user is able to select an image and proceed to the next operation The Search page allows e selecting the archive over which the Search operation will be performed MEEO NASA or TELEGIS e selecting a geographical Area Of Interest AOI on the SSE AOI Tool note that only one rectangular AOI is allowed e selecting the start date and the end date search constraints by means of two date input fields The selected AOI will be shown on the map as a red rectangle When all inputs are filled the user shall click on the Search button In few seconds a list of MODIS products matching the search parameters with their metadata will be shown in the scrolling window at the bottom of the page If the list is greater than the number indicated in the box Retrieve metadata the user can click on the button Next to see more metadata The resulting granules that fully contain the selected AOI can be displayed at the top of the list sorting the table by percentage of overlap More detailed information along with an RGB
14. nly after written authorization by MEEO S r l amp PM MAPPER Service Level NSI SLA MEEO 0108 MEEO Agreement wee Earth Obse NSI MEEO Documentation 12010 Product provided via SSE including but not limited to the implied warranty of satisfactory quality merchantability and fitness for purpose are hereby excluded No liability for consequential damage The foregoing provisions state the entire obligation of MEEO with respect to the Products and in no event shall the Service Provider be liable in any way for any loss of profit loss of turnover economic or consequential loss suffered by the customer or any third party arising directly or indirectly from this contract 2 13 3 FORCE MAJEURE MEEO shall not be liable for any failure to perform its obligations arising from circumstances outside its control including without limitation acts of God war riots explosions abnormal weather conditions fire flood strikes lock out Government action delay by suppliers accidents and shortage of materials labor or manufacturing facilities Arbitration In case of dispute or difference between the Parties arising out of or in connection with the contract agreement the Parties shall first endeavour to settle it amicably Otherwise disputes or differences which cannot be settled as provided for in the preceding paragraph shall be finally settled by arbitration under the Rules governed by Italian Law The parties ag
15. ns are available as results from an RFQ operation the user can access the order page to complete the service ordering In the order page there is one drop down list to select the output data format and a checkable list of the available quotation options Payment information bank account is also contained in the Order page To submit an order request the user shall chose the output format from the drop down list and check only one quotation option then click on the Order button and confirm the order on the confirmation page that will appear next Once the Service Provider receives the payment it authorises the execution of the service The user is notified by means of an e mail that confirms that the payment was received and the elaboration operation was authorised Download the Service Results When the service result is available the user receives a notification e mail containing the link to the Order Result Page Alternatively the user can routinely check the Order List page the link is in the top menu bar until the order status turns to Completed By clicking on the Order ID link the user will see the Order Result page where a download link is provided in the field Order Result URL The Output Product will be available for downloading via FTP for 3 calendar days following the elaboration conclusion date Obtain support and information In order to obtain any information or request support in relatio
16. of an Area of Interest AOI and a time interval for the search operation Two different data providers have been involved in order to ensure to the user the widest possible choice for the image selection presently only one catalogue is available for the search operation Once the image search has provided the result list the user is required to select the image to be processed and format output options The PM MAPPER service provides a very effective instrument for atmospheric monitoring that allows an unprecedented precision and instantaneous view at regional scale It can be applied worldwide 2 6 QUALITY OF THE PRODUCT The PM MAPPER service provides concentration of PM25 at ground level expressed in ug m It provides also AQI maps expressed in risk index based on US EPA 2006 classification see Table 4 Spatial resolution 10 km x 10 km along track Output Projection UTM WGS84 Values 32 bit real for 2 5 concentration uig m Values 8 bit 256 levels for risk map classification Index Category PM ug m ug m Table 4 US EPA 2006 categories classification of atmospheric particulate matters 5 e US EPA 2006 PM MAPPER Service Level Agreement This document is proprietary Any dispatch or disclosure of content is authorized only after written authorization by MEEO S r l amp PM MAPPER Service Level NSI SLA MEEO 0108 MEEO Agreement wee Earth Obse NSI
17. ree to submit to the jurisdiction of the Italian Courts The decision of the Arbitrators shall inure to the benefit of and be binding upon the Parties which hereby waive and renounce any right of appeal The arbitration award shall decide upon the arbitration expenses 2 14 TERMINATION If the Customer defaults in or commits any breach of any of its obligations to MEEO MEEO shall have the right forthwith to terminate providing the services In such an event no refund of the price or part thereof shall be due to the customer and such termination shall not prejudice or restrict the rights or remedies of MEEO In the event of early termination or cancellation by customer no refund of the price or part thereof shall be made by MEEO 2 15 DISCLAIMER MEEO does not assume any liability deemed to have been caused directly or indirectly by any content on its web site Disclaimer of liability With respect to documents or data provided via SSE neither MEEO nor any of its employees makes any warranty explicit or implied including the warranties of fitness for a particular purpose or assumes any legal liability or responsibility for the accuracy completeness or usefulness of any information Product or process disclosed or represents that its use would not infringe privately held rights MAPPER Service Level Agreement This document is proprietary Any dispatch or disclosure of content is authorized only after written authorization
18. support provision of services published as Web Services e MAPPER SERVICE MAPPER Service Level Agreement This document is proprietary Any dispatch or disclosure of content is authorized only after written authorization by MEEO S r l amp PM MAPPER Service Level NSI SLA MEEO 0108 MEEO Agreement veto Earth Obse NSI MEEO Documentation 12010 The SSE Service described in this SLA is an original remote sensing image elaboration system developed and supported by the Meteorological and Environmental Earth Observation MEEO http www meeo it company It maps input image pixels onto a floating point map representing the 5 concentration near surface in ug m a further map representing the Air Quality Index AQI in compliance with the US EPA 2006 recommendations is also provided the system does not require any user supervision Output Product Two image maps generated by PM MAPPER within the PM MAPPER Service An Output Product is stored on a temporary FTP server for user transfer within the next 5 calendar days A link to the Output Product FTP account information i e FTP address username and password is provided via the user order list within the SSE Portal The output dataset is made of two image files PMes concentration file it contains continuous values of the retrieved field in float format Air Quality Index
19. tary Any dispatch or disclosure of content is authorized only after written authorization by MEEO S r l PM MAPPER Service Level NSI SLA MEEO 0108 8 MEEO Agreement M E NSI MEEO Documentation 22 01 2010 1 3 CONTENTS 1 INIBODUCTION Pavia nba i tinea ncaa eaten 1 5 131 PURPOSE OF THIS DOCUMENT 22 6nd oa cou a mu gk cn ad ma ck nuu rk ca ck ex du ox gk Ux uk SE ck RU dk UE EE NEUES 1 5 1 2 SCOPE E Kaa 1 5 1 3 APPLICABLE DOCUMENTS rr ador ramo na nr oa ro nanc UE Ro Eo ak ra Y 1 5 1 4 REFERENCE DOCUMENTS 2 noo ndun na na co na cc MERO na Cun scaadecnvedsdeuaveeasecnvedevdsasetaseunveteviuavcuasis 1 5 1 5 ACRONYMS AND 1 6 2 SERVICE LEVEL AGREEMENT nne 2 7 2 1 INTRODUCTION EPEETIRESIBERMERRERNRIIPTIP ST 2 7 22 HELPDESK 12 2 7 PE accede 2 7 2 4 DEFINITION
20. ts and services based on remote sensing of the Earth Atmosphere system MEEO provides a wide range of commercial products and services off the shelf based on satellite data analysis for agriculture soil management environmental monitoring cloud and precipitation monitoring based on single sensor multisensor multispectral and multitemporal data analyses Moreover MEEO develops customised dedicated services based on remote sensing applications wave propagation data mining and data fusion The proposed Service named MAPPER is a dedicated system product that allows monitoring the atmospheric PMz25 near surface content by means of multispectral satellite data with 10 x 10 km spatial resolution and almost daily coverage The MAPPER service allows the user to select the satellite image to be elaborated and generates thematic maps with chromatic identification of human health risk index based on US EPA 2006 classification 2 2 HELPDESK The exchange between the customer and MEEO Service Provider is possible by email fax and telephone During normal working days inquires are treated within the next two working days Contact persons are available during office hours Monday to Thursday 9 17 Friday 9 16 2 3 CONTACTS Contact MEEO Help Desk E mail helpdesk meeo it Tel 39 0532 1861501 Fax 39 0532 1861637 2 4 DEFINITION AND ACRONYMS e Service Support Environment SSE ESA environment provided in
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