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User Manual For eHealth System

1. eHealth System System Login Windows Internet xplorer CHealth Syste lB x f Only Version Re Eitan LL ge Bi zp ehealth PF Login Login y User Manual Account Type Service Provider C DR ry Account 2 Useful Link Service Provider ID Username 00123456 Forgot Password Password eecccccce 2 8 Nas FAQs G health Token Passcode mmm e eS Easy Guide lt gt Download Area DRL a Release Notes Privacy Policy Important Notices System Maintenance Fig 3 1 1 Login Page eHe th System LL peru x zie EMSi Health System lt go iF NG YAT HOO ehea Ith 3 M B Claim Z Login Information Last Successful Login 06 Jul 2014 16 21 m a3 g neo v Last Failure Login 06 Jul 2014 15 48 Se Claim Transaction Management Task List eHealth Account B Rectification List of Unread Message You have 1 unread message s C10 m i Monthly Statement List of claims pending completion A My Profile You have 1 record s with incomplete information GO gt List of claims pending confirmation a User Manual m You have 4 record s pending confirmation GO A Proper Practice naL Sa Release Notes vr Done Local intranet Protected Mode Off fg vy 100 v Fig 3 1 2 Home Page Department of Health Page 7 User Manual for eHealth System July 2014 Remarks 1 You should input t
2. Save gt Cancel x Press Save after change Privacy Policy Disclaimer System Maintenance 4 gt TTL OD EAIsnmstems 100 7 Fig 5 1 2 5 2 Change IVRS password Department of Health Page 23 User Manual for eHealth System July 2014 5 1 3 Maintain Data Entry Account Service Providers can delegate data entry accounts to assist them in daily operation To maintain the data entry account Service Provider should click the tab page of Data Entry Account Maintenance under My profile eHealth System My Profile Windows Internet Explorer fel xi ersonal Particulars Medical Organization Information Practice Information Bank Information System Information Data Entry Account M Data Entry Account List Data Entry Account Information Username DE 90000010 1 Login Information DE 90000010 2 Username ne DE 90000010 3 Username tips DE 90000010 4 1 Username length 4 20 characters DE 90000010 5 Practice NURSE HO TESTER1 1 Co 2 j M HEALTHY Clinic M MEDICAL Clinic Password Settings New Password SS Confirm Password Web password tips Contains at least 3 of the following 4 character groups English uppercase characters A through Z English lower case characters a through Z Numerals 0 through 9 Non alphabetic characters such as S Password length 8 20 digits 3 Avoid using na
3. n Record Confirmation v Last Failure Login Claim Transactio Management Task List s eHealth Account t Rectification You have 1 unread message s C10 gt m Monthly Statement List of claims pending completion My Profile You have 1 record s with incomplete information Go gt List of claims pending confirmation As User Manual You have 4 record s pending confirmation GOT Proper Practice c Tunt SA Release Notes Done i Gi Local intranet Protected Mode Off fa v amp 100 v Fig 4 1 Home page for Service Provider Department of Health Page 11 User Manual for eHealth System July 2014 72 eHealth System Home Page Windows Intemet Explorer CHealth System MAK MANGO aree WIE ES s A chealth 07 12 2011 10 46 38 ogin Information Last Successful Login 07 Dec 2011 10 43 Last Failure Login 07 Dec 2011 10 34 Task List List of Unread Message You have 3 unread message s List of claims pending completion You have 4 record s with incomplete information List of claims pending confirmation You have 3 record s pending confirmation mE Local intranet a amp 110 7 Fig 4 2 Home page with collapsed menu Inbox button Pressing this button will go to the Inbox function Inbox is only available for service provider and not for data entry account Logout button Pressing this button
4. Department of Health Temporary account with claims created by data entry account Claim Confirmed temporary v eHeath account fcc aioli eHeath Account gt Validation by Confirmation aan Immigration Invalid eHeath A account eHealth Account Claim transactions Rectification Rectified for validated eHeath account eHeath account are ready for reimbursement v Monthly Reimburse statement ment Monthly Statement to service provider Page 131 User Manual for eHealth System July 2014 Appendix 5 Summary of reminders to alert service provider to rectify temporary eHealth account Different reminders for different outstanding day ranges will be sent to remind service provider to rectify the outstanding temporary eHealth account details If the temporary eHealth account has been outstanding for 29 days back office may remove the account and void the related claim s if any Below is the summary Outstanding Days a Reminder message with subject Notice to rectify details in eHealth account is sent to service provider s Inbox daily Fig A5 1 List of Outstanding Temporary eHealth Account Pending Rectification is shown under Task List in Home page Fig A5 2 8 14 Days Same reminder message with subject Notice to rectify details in eHealth account is sent to the Service provider s Inbox Under Task List th
5. E NENNEN BENT A Press Confirm after input Then an email will be sent to your registered email address Fig 6 1 2 Forgot Password Page eHealth System Forgot Password Windows Internet Explorer ile ES m m xd wv j https apps hcv gov hk HCSP ForgotPassword ForgotPassword aspx code HS661M3P8G2059N TIG Y 4 4 Google x ERO RHE RAD RRBA IAM HAU d dhe e eHealth System Forgot Password CHealth System A A r SAO GIRO zie XEM MP 3 e ehealth Forgot Password Service Provider ID 90000010 Token Passcode TTTIT RS T D Grame Ross 7 Press Next button Fig 6 1 3 Forgot password to reset password Account Information Department of Health July 2014 Page 36 User Manual for eHealth System 2 eHealth System Forgot Password Windows Internet Explorer Fam E3 CQO E mivetepps hev gov ik CSP orga Passvon ForgotFessvon apCodeHSESLMareansoNTIG Z amp ix ooo BE BRO RHE RAD RORBA IAD HAU gt Gly RHO GIRO Ww d e eHealth System Forgot Password Health System ehealth 2 HKSAR GOVT 7Z Forgot Password gt gt gt 1 Web and IVRS Account Password 2 Complete Please enter your new web account password or and IVRS account password You may leave the password field blank to keep it unchanged New Web Passyert 999999999 Poor gt 4 Moderate
6. Net Service Fee Charged 30 Reason for Visit Principal Preventive Preventive care with Chinese medicine internal or external ap A You are reminded to ask the recipient to sign the consent form for claim r ay m J gt Done Local intranet Protected Mode Off 4g 100 vw Fig 7 2 3 3a Confirm Details Printing option of Not to print gt eHealth System Claim Windows Internet Explorer i fal sj i nealitn mi aim nua t Confirm Details Hona Aong wail Please choose this option for printing the consent form for each transaction C Not to print If you choose this option you need pre printed forms which can be downloaded from the Download Area Select the Print the full version Print the condensed version ff printing option and If you choose this option you need to show the consent to transfer personal data to the recipients before obtaining their consent for use of subsidy vouchers The forms for the respective schemes can be downloaded from the Download Area press Select button Privacy Policy Disclaimer System Maintenance ep ener 100 Fig 7 2 3 3b Confirm Details Press the icon of change of printing option Department of Health Page 56 User Manual for eHealth System July 2014 P 7 T pem ru Pam Timir pme qum Er PII Ej 2 eu ECTS mL aim LET 1 Saareh Apip phy i Enter Bemis 2 Compliste c
7. Practice WISDOM Clinic 1 a Childhood Influenza Vaccination Subsidy Scheme M G Document Type Enter the Pre filled Consent Form No and press GO button to retrieve the account information amp Hong Kong Identity Card Document of Identity 9 Hong Kong Birth Certificate Established Hong Kong Re entry Permit Permit to Remain in HKSAR ID 235B Certificate issued by the Births and Deaths Non ong T cuments lon Hong Kong Travel Document Registry for adopted chikiren Please input information OR read Smart ID Card to search eHealth Account GEGEN HKIC No J111111 3 OR Date of Birth 30 05 2008 Read Card and Search Privacy Policy important Notices System Maintenance R 100 Fig 7 2 1 6a Search Account Pre Filled Consent No for CIVSS eHealth System Claim Windows Internet Explorer iof xi Ze MUN Health System aA aa TEY Sm re lome gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim Tue amp Validation Fail An eHealth account with the same HKIC No of a Hong Kong Identity Card holder has been located in the System Please verify all information against those on the recipient s Certificate of Exemption Contact the Department of Health if assistance is required 990000 E 00142 Search Account Practice MEDICAL Clinic 2 Scheme Health Care Voucher Scheme gt o CO Document Type C Hong Kong Identity
8. Date Date Hong Kong identity Card No Hong Kong identity Card No eee name in Engish and Chinese date of birth and date of issue cf Hong Kong identity Print on 2014 05 20 10 12 Consent of Voucher Recipient to Use Vouchers Statement of Purpose Purposes of Collection 1 The personal data provided will be used by the Government for one or more of the following purposes 1 of payment of voucher and the administraton and monitoring of the Health Care a b for statistical and research purposes and c any other legitimate purposes as may be required authorized or permitted by law 2 The provision of personal data is voluntary If you do not provide sufficient information you may not be able to use the voucher s Classes of Transferees Department of Health Page 58 User Manual for eHealth System July 2014 Fig 7 2 3 4 Print Consent Full Version BL SmartiC_Cond_E_EHSClaimCondensedForm_RV pdf Adobe Reader i i RM SEC AEO 880 SEW REH amp f E e je d e Lob Ee Be el m Consent of Voucher Recipient to Use Vouchers Transaction No Void Transaction No To SHUM WOON WO The Director of Health HKSAR Government the Government consent to use vouchers in the amount of HK 160 for healthcare service provided by SHUM WOON WO with an extra service fee HK 20 paid SHUM WOON WO has read and explained to me the Undertaking
9. JH OCCO C DY C a E i Press Proceed to Claim to Press Confirm to The temporary eHealth claim Or confirm the action account is created Press Next Creation to create another account Fig 7 11 1 7 Fig 7 11 1 8 Fig 7 11 1 9 B eHealth System Claim Windows In 200 eames eHealth System e English Logout te Account Information Name CHING YUE View Details Enrolled Doctors eHS 4 220ct2009 Enrolled Doctors eHS 22 Oct 2009 Vaccimation Record TO BM eee cl aaa No of records eHealth System 3 Hospital Authority 2 m Hide Header Injection Date Remarks if any od ci s 31 Dec 2013 verif lof th the patien If service recipient has the vaccination record which provided by the information provider the vaccination record will be shown Fig 7 11 1 10a Fig 7 11 1 10b Department of Health Page 117 User Manual for eHealth System July 2014 eHealth System 88 English Logout Input Claim Information Clai Date of Issue Practice Change 2 Enter Details 01 01 09 SHUM WOON WO Clinic 1 Account Information HKIC No Scheme Change Document Type BE333XXXOCO Health Care Voucher Scheme Hong Kong Identity Card Service Date Nen Input Claim Information 23 06 2014 Practice Chang CHAN TAI MAN x bag Available Voucher Amount DOB SHUM WOQN WO Clinic 1 3 000 10
10. ac LIE Ba GE 18 chealth ren Hel Health System CHAN HEALTHY TD ELIP I eHealth Account Rectification d Rectify eHealth Account Information Saher ay N C10909 170 9 Temporary eHealth Account Record Created by other Service Provider Hong Kong Identity Card jua Please correct the formation zhown m the currant Mesith account The updated information will be recorded in new eMealth account Do you GED GED contirm to modify Female Mate eat on Method Marwal input Transecton No TH10908 19 4 MW snos naire thet the MEIC No cine mot marh wif the roamectivys nerenhn nies P LITT Bx Fig 7 4 8 Popup window to remind creation of another temporary eHealth account for the modification Department of Health Page 78 User Manual for eHealth System July 2014 S eHealth System eHealth Account Rectification Windows Internet Explorer ZHealth System ES 8 CHAN HEALTHY ehealth feHealth Account Rectification The original selected practice for this transaction MEDICAL Clinic 2 ROOM A FLOOR 10 BLOCK 1 MEDICAL Building 288 MEDICAL Road ABERDEEN HONG KONG Please select Practice HEALTHY Clinic 1 XXX 002 000XXXX ROOM 202 FLOOR 2 BLOCK 1 HEALTHY Building 101 HEALTHY Road ABERDEEN HONG KONG Health Care Voucher Scheme MEDICAL Clinic 2 XXX 002 000XXXX ROOM A FLOOR 10 BLOCK 1 MEDICAL Building 288 MEDICAL Road ABERDEEN HONG KONG Hea
11. ra mar jaim z gt gt Search Account 2 Enter Details J Complete Search Account WONG KA KIT CLINIC 1 Health Care Voocher Scheme d U Hong Kong Identity Card Please input information OR read Smart ID Card to search eHealth Account VET on 7 Read Card and Search Privacy Policy Oesclaimer System Maietenance q g v Fig 7 2 4 Search Account page Department of Health Page 60 User Manual for eHealth System July 2014 J eHealth T EMT LM DUI M iniret Expone ZHealth System MAK MANGO Pv a aim J gt gt gt Search Account 2 Enter Details 3 Complete Claim Search Account WONG KA KIT CLINIC 1 Heath C are Voucher Scheme T 31 DO D e o 9 Hong Kong Identity Card Please input information OR read Smart ID Card to search eHealth Account HCN Click Read Card and Search Privacy Policy Desclamar System Maintenance 4 SEA Fig 7 2 4 2 Use HKIC to search service user B https ww wl 1ds hcv gov hk Read Hong Kong Smart Identity Card Microsoft Internet Explorer The card holder has inserted the Smart ID Card and agreed to gain access to the data stored in the chip Cancel B 4B Internet Fig 7 2 4 3 Confirm page Department of Health Page 61 User Manual for eHealth System July 2014 E https wwwl 1ds hcv gov hk pxn1d 20100520 01 000001 1 amp token ge6BG 4 2B02TXn3ZEGRN Y jI CIRb8JFZpQo A Windows Interne
12. Department of Health Page 91 User Manual for eHealth System July 2014 1 Fu 1 aH imal Seow pui eel mim ZHealth Sy an E a um Dau i EHealth Account Rectification Rectity eHealth Account Information C10511 11342 Hong Kong Identity Card RTT stem 4 o Centim to Karnewe able titin C Female 5 Male T Marriual Input GLA GIAO Read Sman ID Card E lg X LL DTI B m ree Fig 7 6 2 5 Popup window for confirmation Zj eHealth System eHealth Account Rectification Microsoft Internet Explorer Health System CHAN HEALTHY lt Hom ES z nb Ox Logout j feHealth Account Rectification V eHealth Account is removed Privacy Policy Disclaimer System Maintenance iR T Fig 7 6 2 6 Completion of Removal 7 7 Void Claim Claim can be voided via functions of Record confirmation Claim Transaction Management and eHealth account rectification Data Entry account can only void his own Department of Health Page 92 User Manual for eHealth System July 2014 created claim transactions In voiding claim for a temporary eHealth account the temporary account will also be removed Claim transaction should be voided within 24 hours after creation of claim transactions by service provider or confirmation by service provider of the claims made through the data entry account If the temporary eHealth account f
13. gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim 1a Get Consent gt gt gt 1b Enter Details 1c Complete Creation Enter Details nus Current Practice HEALTHY Clinic 2 Please enter the account information shown on Non Hong Kong Travel Documents Visa Reference No jaaa 1234567 89 0 Passport No HH1234567 Name in English lee Boso Surname Given name Gender amp Female C Male Date of Birth 28 09 2007 e ca Privacy Policy Disclaimer System Maintenance El Be O E E D E S E T 100 7 Fig A7 7 Create Account Enter Details Non Hong Kong Travel Document Health System CHAN HEALTHY miclaim gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim 1a Get Consent gt gt gt 1b Enter Details 1c Complete Creation Enter Details nua Current Practice HEALTHY Clinic 2 Please enter the account information shown on Certificate issued by the Births and Deaths Registry for adopted children G No of Entry A123456 22222 Name in English Im FaMN Surname Given name Gender C Female Male Date of Birth 18 02 2006 Please select 18 02 2006 C in Word Privacy Policy Disclaimer System Maintenance z N A E IUE Fig A7 8 Create Account Enter Details Adoption Certificate Department of Health July 2014 Page 144
14. t n 33 f Scheme Health Care Voucher Scheme rint Tull version oO Service Date 20 Jun 2014 consent form Practice CHI TAI YAN Clinic 1 Bank Account No 000 X0X X00X01X d Service Type Registered Medical Practitioners A new window with Voucher Amount Claimed 200 i Net Service Fee Charged 50 the Consent Form is Reason for Visit displayed Fig Principal Preventive 7 2 3 4 Health advice counseling x L3 Print full version of consent form OSX i9 English Kj i Cli hereby confirm that have rendered health care service to the service recipient and the service fee charged to the service recipient is reduced by the amount claimed i accordingly also confirm that the service recipient has signed the required consent forem the information as shown is correct b a After printing and signing the form click the checkbox of I hereby confirm and press Confirm button to confirm the claim Fig 7 2 3 3d Confirm Details Printing option of Print Full Version Department of Health Page 57 User Manual for eHealth System July 2014 CHI TAI YAN ues 4 7 ehea Ith CGU C GL 20 06 2014 16 04 18 EER mlaim b 52i o Health Care Voucher 1 Search Account gt gt gt 2 Enter Details 3 Complete Claim LL Confirm Details M e M nue Account Information Document Type Hong Kong Identity Card Select the language Name CHING
15. DDMMYYYY Page 139 User Manual for eHealth System July 2014 issue BEDS UE Name in Name in Chinese XXXXXX Chinese Date of Birth Date of Birth Type Radio Button Type search Account Date of Birth Select the type of Enter Details HKBC ADOPC Date of Birth Date of Birth in Date of Birth in Drop Down List word word search Account Permitted to Permitted to i DDMMYYYY Enter Details ID235B Remain Until Remain Until ii DD MM YYYY search Account Passport No Passport No max 20 alpha numeric Enter Details Non Hong Kong Travel Documents Remark You can refer to the document type abbreviation in Appendix 6 Field format description Alphabetic character Chinese character if applicable Department of Health Page 140 User Manual for eHealth System July 2014 lel Es S eHealth System Claim Windows Internet Explorer cfs EMSi Health System ES hie 1f r p CHAN HEALTHY C health mi laim gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim 1a Get Consent gt gt gt 1b Enter Details 1c Complete Creation E fd Enter Details Current Practice HEALTHY Clinic 2 Please enter the account information shown on Hong Kong Identity Card Ee KAGE HONG KONG PERMANENT o HER BU SAMPLE Ho HEALTHY 1 a forsa fozs6 fieco GOUED E NEED UNI th FL Date of Birth 20 12 1920 Female Male eHAL 01 79 130107 P
16. Date jetetng Ome Meath Care Voucher Scheme Active 01 Oct 2008 N A Childhood Influenza Vaccination Subsidy Active 07 Jan 2010 WA Scheme Elderly Vaccination Subsidy Scheme Active 07 Jan 2010 N A Human Swine influenza Vaccination Subsidy Active 07 Jan 2010 N A Scheme Residential Care Home Vaccination Programme Active 07 Jan 2010 N A TUT ear amt eG Fig 5 1 1 1 Personal Particulars You can show all records by unselect the Show Active Record only eHealth yrim Mi E CHAN HEALTHY nea tr m mn PRI Wrgesnizabon informato Poe io6ouUnauon Dank lO naban 3s em Anl oca aa ESL Acc P gt Aci i Mes Mt Gana j i best au Hanc HEAL THY Medical Organization eRe Busness eget aon No 0000001 Dayne Coma Phone t 22880001 Email Acurss HEAL THY GHEAL THY com Far n 33880007 Corresponoecc e Adoress ROOM 1 FLOOR 2 BLOCK 1 HEAL THY Building 101 HEAL THY Road ABERDEEN HONG KONG Hm EE gn 101 3 E He RET H2 a 1 n Reasxonshnp wm Medes Organraton Director EE Maota ger sen Active Mame Medical First Organization E30 M tizi Busness Repsiradon tic 0000002 iyane Contact Pone l 22880002 Ema Actress HEAL THY GHEAL THY com Fax fan 33880002 Gen Aass ROOM B FLOOR 10 BLOCK 1 MEDICAL Bullding 88 MEDICAL Road ABERDEEN HONG KONG a A NERO OE B CET e 1048 B Xy Retationstip wem Medical Organgaton Partnership Latus Of Mec ut O ganzaon Active 9 t T T TT T Ru S 3 Fig 5 1 1 2 Medical Organization D
17. Department of Health Page 99 User Manual for eHealth System July 2014 7 7 3 Void Claim via eHealth Account Rectification a Inthe menu click the menu item eHealth Account Rectification The corresponding page is shown b Select the temporary eHealth account status gt Account Status 1 Pending Confirmation temporary eHealth account entered by data entry account and pending confirmation by service provider li Pending Validation temporary eHealth account pending validation with Immigration Department ili Validation Failed temporary eHealth account with failed result after validation with Immigration Department gt For data entry account only status of Pending Confirmation is available and cannot choose other status c Press Search A result list is shown Fig 7 7 3 1 gt If the temporary eHealth account is created without any claim the Transaction No will be N A gt Youcan press the T in the header to view the supporting information of that column d Select the corresponding temporary eHealth account by pressing Identity Document No The details of temporary eHealth account are shown Fig 7 7 3 2 Press View Transaction button to view and then void the claim transaction Press Void button in the page Claim Information Fig 7 7 3 3 The void reason is enabled to input Fig 7 7 3 4 o0 Press Confirm Void to confirm A void Transaction No is dis
18. Doc Type E Identity Doc No Amount Other Transaction No Transaction Time Time wii quouis Claimed Status P HCVS 03 Ju ze HKIC TSE M MUK KWAN oo Pending m 1V14703 153 5 BB180XXX X 00 Confirmation HCVS mmi 2014 HKIC renee YUET HAY Pending 2 via702 194 7 THEE ao GEH 1 190 Confirmation bat 03 Jul 2014 z CHUNG KWAI Pendin 3 n Nas 455 0 09 41 1 000 Confirmation Details NG 03 Jul 2014 uc Pending z 09 41 es 1 250 Confirmation Deus AN HKIC CHOI TAI CHOS Pending 5 m CC235XXX X AE 2 750 Confirmation Details NG Page 1 of 1 5 items Cor irm Selected You may press the transaction no to view the transaction details Dane Select the transaction by clicking the checkbox of the row selection of multiple row is allowed Then press Confirm Selected button p ue 2A ZHealth System Eg 0335 NG YAT HOO C health CGL S GL 06 07 2014 15 52 08 Egrecord Confirmation 22 Confirm Record Doc Type Identity Doc No Amount 3 Transaction No Transaction Time Time n Claimed Record Status ot nua HCVS 03 Jul 2014 HKIC CHOI TAI CHOO go Pending TV14703 157 4 09 42 CC235XXX X BRR 50 Confirmation Page 1 of 1 1 items m Details NG Confirm gt Click the checkbox and press Confirm button to confirm Local intranet Protected Mode Off fg v 1005 v Fig 7 3 1 4 Confirm Record Department of Health Page 67 User Manual for eHealth
19. YUE 2211 Date of Birth Gender 1937 Female HKIC No BB111XXX X Date of Issue 12 01 07 and p ho the button e be 66 Claim Information Print condensed Scheme Health Care Voucher Scheme version of consent Service Date 20 Jun 2014 Practice CHI TAI YAN Clinic 1 form ES Bank Account No 000 X0X X00X01X Service Type Registered Medical Practitioners A new win d OW with Voucher Amount Claimed 200 Net Service Fee Charged 50 the Consent Form is displayed Fig 7 2 3 5 After printing and signing the form click the checkbox of Preventive Health advice counseling M u mrs eee a AUi E O O oor English Kj 4 9 I hereby confirm CI hereby confirm that have rendered health care service to the service recipient lt 5 and the service fee charged to the service recipient is reduced by th lez ee claimed and press Confirm accordingly also confirm that the service recipient has signed the required consent form and the information as shown is correct Back Confirm otices System Maintenance button to confirm the claim Fig 7 2 3 3e Confirm Details Printing option of Print Condensed Version Print the form by pressing this button F SmanlC Full E EHS Somat geome 0c fx 86 Yaw SX SE atmpbes eee es brjmsa es ln Consent of Voucher Recipient to Use Vouchers Transaction No Void
20. condensed version If you choose this option you need to show the consent to transfer personal data to the recipients before obtaining their consent for use of subsidy vouchers The forms for the respective schemes can be downloaded from the Download Area Password Settings F Change Web Password Press Edit to change details F Activate IVRS Password KE ss EE eee ee 4 Fig 5 1 2 1 System Information Department of Health Page 16 User Manual for eHealth System July 2014 5 1 2 1 Change username You can enter a new username and check whether the new username is free to use by pressing the Check Availability button Please note that the username cannot be 8 numeric digits You can press Save to save the change or Cancel to abort the change Check whether the user name is available for use eHealth System My Profile Windows Internet Explorer 3 EE ml xj CHAN HEALTHY WELL GELD GEL ILE zaJ3 y Profile Personal Particulars Medical Organization Information Practice Inform Bank Information System Information Data Entry Acc nus Login Information Service Provider ID 90000010 Username DOCTORCHAN Check Availability gt Username tips 1 Username length 4 20 characters Token Serial No 203855288 System Settings Default Web Interface Language English Printing Option Please choose this option for printing the consent form f
21. you can modify the details with creation of another temporary eHealth account for the claim please refer to step 1 below gt The system will check the eligibility of the rectified account information Fig 7 4 13 gt If the temporary account with claim transaction and the rectification will affect the substance of the existing claim transaction the rectification 1s thus not allowed Fig 7 4 14 gt Ifthe temporary account is a holder of HKIC you can update the respective personal information by reading the Smart ID Card gt However once a temporary account was created through reading Smart ID Card its personal information except gender can only be rectified through reading Smart ID Card Department of Health Page 73 User Manual for eHealth System July 2014 AER a ep SSF TCLS YES Health System CHI TAI YAN Saas ey ee 23 06 2014 11 04 43 TE Claim 4 ogin Information BU Vaccination Record 2 Last Successful Login 23 Jun 2014 11 03 Enquiry Last Failure Login 11 Jun 2013 15 12 E Record Confirmation Task List Claim Transaction i Management List of Unread Message You have 2 unread message s eHealth Account tP Rectification List of claims pending completion m i Monthly Statepe You have 1 record s with incomplete information List of Outstanding Temporary eHealth Account Pending Rectification A My Profile You have 1 record s pending rectification GO gt g User Manual
22. 1 Contains at least 3 of the following 4 character groups password 1S set English uppercase characters A through Z Old Password ITTTTTEITD English lower case characters a through z Numerals 0 through 9 according to the New Password ITTTTTTITPD ENS i EU Non alphabetic characters such as 96 Poor gt gt Moderate gt gt Strong 5 password length 8 20 digits Confirm Password esssessse 3 Avoid using names birthdays phone numbers ID password tips numbers or words or numbers that are easily identified as N password Cancel x Privacy Policy Disclaimer System Maintenance COCCO ae aos 7 Enter the old and new password and press Save Fig 5 2 2 1 Change password Department of Health Page 34 User Manual for eHealth System July 2014 6 Forgot Password 6 1 Service Provider Forgot Password If Service Provider has forgotten the web or IVRS password the password can be reset by Forgot Password function a In the login page select Service Provider from Account Type Fig 6 1 1 Press the Forgot Password link The Forgot Password page is displayed Fig 6 1 2 c Enter the Service Provider ID registered email address and the token passcode Then press Confirm d The system will check whether your information is correct If so a Forgot password email with a reset password link will be sent to your registered email address e Inthe Forgot p
23. 10 1937 p Voucher Amount Claimed Gender S 200 Male ROPE Net Service Fee Charged Date of Issue S suis ee Amet Reasoj Nor Visit Edit a EE333XXX X int Claimed Press Change to change Enter Voucher Amount Claimed practice and scheme and Net Service Fee Charged here Fig 7 11 1 11 Fig 7 11 1 12 Fig 7 11 1 13 Input Claim Information ut Claim Information eHealth System English Logout eHealth System 82 English Logout Practice Change Claim Claim SHUM WOON WO Clinic 1 2 Enter Details 2 Enter Details Scheme Change Reason for Visit Reason for Visit Health Care Voucher Scheme No Reason For Visit is selected Service Date 23 06 2014 Available Voucher Amount 3 000 Voucher Amount Claimed 200 Net Service Fee Charged Reason for Visit Edit No Reason For Visit iNselected Cancel Claim For claiming voucher Press Add button to add After principal reason is added press Edit button to principal reason for visit press Add button to add choose the reason for visit Secondary Reason for visit Fig 7 11 1 14 Fig 7 11 1 15 Fig 7 11 1 16 Department of Health Page 118 User Manual for eHealth System July 2014 nicer System 8 English Logout Voucher Amount Claimed 2 Enter Details 2 Parron tir Vii Net Service Fee Charged 50 Reason for Visit Edit Management of acute episodic condition Manage
24. 2014 18 27 Last Failure Login 20 Jul 2013 15 55 lask List Q List of Outstanding Temporary eHealth Account Pending Rectification You have 1 unrectified eHealth account s You are reminded to rectify the details in this these eHealth account s immediately Unless an eHealth account is rectified the claim s under the account if any cannot be reimbursed You have 1 unread message s July 2014 Page 134 User Manual for eHealth System July 2014 Fig A5 3 Task List for no of outstanding days gt 8 E https 192 168 99 151 eHealth System Inbox Microsoft Internet Explorer es nbox e Please select mailbox Inbox O Trash Dlc K w e mc LILI Wu ALILI C 4 Uo E zz 4 REMINDER Outstanding unrectified eHealth account for 15 days 18 Nov 2008 12 26 Page 1 of 1 2 items Subject REMINDER Outstanding unrectified eHealth account for 15 days Content tae PR CLIBCET Sd ea RS Sek PR ES Se POA gt fBIEESETISTTS X OE RE Wo MAKE eS See PO RA SLES Ser FAR S He Tae SEE SATE SEE In spite of repeated reminders for you to rectify the details of the eHealth account s this these account s has have remained outstanding for 15 days You are advised to rectify the details without delay otherwise the claim s under this these account s if any cannot be reimbursed Thank you for your cooperation Department of Health Priva
25. 6 i A transaction no is created for this claim and you should mark the transaction no on the consent form Then gt Press Next Claim button to do other claims OR gt Press Claim For Same Patient to claim for the same patient Temporary eHealth account gt If the claim transaction is created by service provider the related temporary eHealth account for the claim is now ready for validation with Immigration Department gt If the claim transaction is created by data entry account the service provider should confirm the claim transaction Otherwise the temporary account cannot be passed to Immigration Department for validation and the claim may not be able to reimburse Validated eHealth account gt Ifthe claim transaction is created by service provider the claim is now ready for reimbursement gt Ifthe claim transaction is created by data entry account the service provider should confirm it otherwise the claim cannot be reimbursed d eHealth System Claim Microsoft Internet Explorer Iof XI Se BMS E E f sz 7 H Vaccination Record Account Information Document Type Hong Kong Identity Card Name HO HEALTHY Date of Birth Gender 30 12 1920 Female a HKIC No A222222 B Date of Issue 13 01 07 No of records eHealth System espital Authority 2 Injection Date Information Provider Remarks b d 1 18Jul 2010 Seasonal Influenza 2009 2010 N A Hospital Au
26. Card Certificate of Exemption c G c c c c Please input the information for eHealth Account Search HKIC No UP815316 4 d Input Tips Please input as shown on presented identity document Date of Birth Yearof 01071932 Or Input Tips Enter Date of Birth YYYY or MM YYYY or DD MM YYYY Birth reported Ape 77 n E p T Day Month Year a BER O OOOO 2 aoe Fig 7 2 1 7 Error message for HKIC No of different kind of holder Department of Health Page 45 User Manual for eHealth System July 2014 TP tte 142 16 PRISE ctteatth Syriam Chae Microsoft nr Pale X ZHealth System Ba 22 i8 CHAN HEAL THY health um H gt gt gt Sesren Socount 2 Enter Details 2 Complete Cisim fw Search Account LEE KA WING CLINIC 1 the ut Caes our her Scherre A mot T o Heng Keng enemy Care r e e e c e Please input information OR read Smart ID Card to search eHealth Account CELD HK NC 712345668 oR Cute of Barth figs Lb Frwacy Petey Oveciawner System Maintenance z T I 1 1 Sem 4 Fig 7 2 1 8 Error message for HKIC No with unmatched date of birth gt eHealth System Claim Windows Internet Explorer 5 x zi english Health System oS ZB CHAN HEALTHY Qi ehealth gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim 1a Get Consent 1b Enter Details 1c Complete Creation Temporary eHealth Account Creation Q Search Information Document Type Hong Kon
27. Claim Transaction l TEnageme giask List sg eHealth Account B Rectification List of Unread Message You have 1 unread message s List of claims pending completion A My Profile You have 1 record s with incomplete information List of claims pending confirmation us User Manual You have 4 record s pending confirmation Proper Practice na SA Release Notes T amp Local intranet Protected Mode Off g Q10 Fig 7 6 2 1 Home Page gt eHealth System eHealth Account Rectification Windows Internet Explorer EX CHealth System sega CHAN HEALTHY _ ehealth OU ioi xi de Health Account Rectification Search eHealth Account eHealth Account Rectification List Any M Privacy Policy Disclaimer System Maintenance zl xm A LLLT T TT NHBRAWER 0 A195 o7 Select the status and press Search button Fig 7 6 2 2 eHealth Account Rectification Department of Health July 2014 Page 90 User Manual for eHealth System July 2014 Bikel Es eHealth System eHealth Account Rectification Windows Internet Explorer j eHealth Account Rectification eHealth Account Record eHealth Account Rectification List Any Document Identity Type Document No d Date of Birth Gender Reference No Transaction No Record Stati CHEUNG MOW CHAI Pending 1 HKIC UP815XXX X Meha 09 1922 Female C08C29 233 7 N A Rie MN 2 HKIC UP815XXX09 05 05 2
28. Confirm button after selection The Chinese name will be displayed above the English name Press Next after the information is entered The Confirm Details page is shown Fig 7 2 2 3 Department of Health Page 48 User Manual for eHealth System July 2014 c You should click the checkbox of I declare and press Confirm button to confirm the creation d A Reference No in blue color for the temporary eHealth account is shown Fig 7 2 2 4 e The creation of the temporary eHealth account is completed gt You may press Proceed to Claim button to claim for the temporary eHealth account Please refer to the section 7 2 3 Create claim to continue the claim gt You may press Next Creation button to create another temporary eHealth account 2 eHealth System Claim Windows Internet Explorer L CE X Eaa English Health System lt BS m CHAN HEALTHY ehealth mic laim gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim 2 1a Get Consent gt gt gt 1b Enter Details 1c Complete Creation Enter Details Current Practice HEALTHY Clinic 2 Please enter the account information shown on Hong Kong Identity Card HONG K 3 2 M M E mnm ry CARD ter the details as mem HEALTHY SOS me ts i wn on the HKIC rus ss fem ess Next after L1 1 23 Hi RW Date of Birth 30 12 192 C Female Male AL EXAM 3 8 EW Date of Is
29. Dn ENY ACCOUN oro eee tee i sedebat ene iate hei vedete ed rte N 25 221232 Edit Data Pinte Poet iti pr 27 5 1 3 2 1 Change practice Tor data entry aC COUN scien ete a to reb ae CE aH aHa a de le uda 28 S322 Change Reset password for data entry account 00 cccesssssesseeeececeeecceeeeassseeeeeeeeeeeeeeeeeeeeeeeaaeeees 29 221 9 2 3 Suspend and teactive data entry account sicui eere ue oeu ei deer pda eL oec Drag a i pda 30 5 1 3 2 4 WTOC Cater eni y ACCOM oa a art eei boss rito ache hc gual anorectal eae 3l 3 2 Paa SEEN IPIE E T EUER 32 DNI Change Dining OP NON OES 33 207 CNAN COT OSS WOM cece ee eee 34 6 FORGOT PASS WORD oisinnean aaaea 35 6 1 Service Provider For OCP ASS WONI 4 55 5 estt E A A ANOS 35 6 2 Data Eni V AX CCOUML saaa r a bebo gait Mole a r A A N onesaiSereans 38 7 OPERATION aai a to IR vousnsevs Te se ET c TIL PE oO cci deUdd 39 T4 B vu d E 30 ey Claim Transactions ao LEO 39 Tad cSeurndyoreHealth d6COUl eiiie Ae en ee ve EEEE EN e E AEE AER a 40 T22 Cryedledomporary eHealiiXIe COULEUR REO Id E DRE E a iui 46 LLS TUEA CEU 51 7 2 4 Using Smart ID Card to search and create temporary eHealth account eeeeeessssessee 59 7 3 Record Contrmatiomby Service PEOVIUG 0 o dori Eo DRE SIE t ea beside eset dba tese 64 Tad CORTE CLAIM TON SACIION sas e tab cana aun asa ieee AO eve doo du eas tet 64 42 ConnrmitemporaryeHealilraeccoWht 2 ea te te be a de ER guest vule Pow ecu EVE et esi 66 7 4 Rectify Tempora
30. Entry No Non Hong Kong Travel Documents Visa Reference No Certificate issued by the Births ff J and Deaths Registry for adopted children No of Entry Document of Identity Hong Kong Birth Certificate Established Hong Kong Re entry Permit Permit to Remain in HKSAR ID 235B Non Hong Kong Travel Documents Certificate issued by the Births and Deaths Reaistry for adopted children are accepted for recipients below 11 years old Close gt Privacy Policy Disclaimer System Maintenance B S E e AIRE 7 Fig 7 2 1 5 Accepted Document List Bai fe ifs health P IM EMI X Health System SITIS ai c 12 s CM AN HEA I LIMY Cast eA a SEC laim gt gt gt Search Account Z Enter Details 2 Complete Claim teretes Search Account LEE KA WING CLINIC 1 eo Tre wes Care Voucher Schere I c gt Enter the HKIC and Date of birth as shown on the HKIC click Search button afterwards E Hong Kong tenet Card Co HOC NC 22222214 Date of Bun Bo 12 1900 i Privacy Padra Ottone 1 vitem Mantena e D aaalllt Its Fig 7 2 1 6 Search Account HKIC Department of Health Page 44 User Manual for eHealth System July 2014 rn j eHealth System Claim Windows Internet Explorer Health System MAK WISDOM mi laim gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim 2 Search Account eg eis
31. Menu eHealth System Claim Windows Internet Explorer CHealth System CHAN HEALTHY ae GELLED GEL ep Sw laim Please select Practice nusw HEALTHY Clinic 1 XXX 002 000XXXX ROOM 202 FLOOR 2 BLOCK 1 HEALTHY Building 101 HEALTHY Road ABERDEEN HONG KONG Health Care Voucher Scheme MEDICAL Clinic 2 XXX 002 000XXXX ROOM A FLOOR 10 BLOCK 1 MEDICAL Building 288 MEDICAL Road ABERDEEN HONG KONG Health Care Voucher Scheme Childhood Influenza Vaccination Subsidy Scheme Elderly Vaccination Subsidy Scheme Human Swine Influenza Vaccination Subsidy Scheme Residential Care Home Vaccination Programme Select the practice by pressing the icon Privacy Policy Disclaimer System Maintenance Bi 1 ssim p lt 5 Fig 7 2 1 2 Selection of practice Department of Health Page 42 User Manual for eHealth System July 2014 ze MIN Health System BB CHAN HEALTHY HKSAR GOVT mi laim Select the scheme Search Account 2 Enter Details 3 Complete Claim gt gt gt 1 Search A 2 E Details 3 C Clai Search Account Practice HEAL THY Clinic 2 Scheme Please select Please select Health Care Voucher Scheme Childhood Influenza Vaccination Subsidy Scheme Document Type Elderly Vaccination Subsidy Scheme Residential Care Home Vaccination Programme amp Cc amp e G e c Please input the information for eHealth Account Se
32. Name CHING YUE 2411 Date of Birth Gender 1937 Female HKIC No BB111XXX X Date of Issue 12 01 07 Claim Information Transaction No TV14620 68 9 20 Jun 2014 17 53 Contimed fime WA If the claim is for Scheme Health Care Voucher Scheme Transaction Status Incomplete input the outstand Service Date 20 Jun 2014 by pressing this b Practice CHI TAI YAN Clinic 1 Bank Account No 000 X0X X00X01X Service Type Registered Medical Practitioners Voucher Amount Claimed 200 Net Service Fee Charged To be provided Reason for Visit To be provided Created By 90000400 Return to Record Confirmation Modify gt Privacy Policy Important Notices System Maintenance Department of Health July 2014 j CVS you may ng information tton Page 105 User Manual for eHealth System July 2014 Fig 7 8 4 Claim Information VS eHealth System Cl E EMEN ie EE Health System ES 228 CHI TAI YAN l chealth 01 07 2014 17 52 42 Claim Information Account Information Document Type Hong Kong Identity Card Name CHING YUE 241 Date of Birth Gender 1937 Female HKIC No BB111XXX X Date of Issue 12 01 07 Claim Information Scheme Health Care Voucher Scheme Transaction Status Incomplete Service Date 01 Jul 2014 Practice CHI TAI YAN Clinic 1 Service Type Registered Medical Practitioners Voucher Amount 200 Claimed 63 Net Se
33. Privacy Policy Important Notices System Maintenance a TD Fig 3 2 1 Login 3 Y LI v Af 4 eHealth System Home Pag e Windows Internet Explore Health System lt DE1836 for HEUNG CHING is BMS E ea hei chealth 06 07 2014 15 03 44 TES Claim 7 4 ogin Information in Claim Transaction S Last Successful Login 01 Jul 2014 17 35 GL Management Last Failure Login 01 Jul 2014 17 35 Your password has not been changed for 872 days To better safeguard the system security you j eHealth Account are advised to change your password now t f Rectification di Wy Profile Task List You have no outstanding task As User Manual Proper Practice Tunc e Release Notes os Useful Link 2 i wan Done Local intranet Protected Mode Off fg v 100 v Fig 3 2 2 Home Page Department of Health Enter username password and service provider ID username and then press Login 9 Page 9 User Manual for eHealth System July 2014 In the first successful login the data entry account will be asked to change the password before going to the home page Fig 3 2 3 Enter the current password in the field Old Password Enter the new password for fields New password and Confirm password Click the Accept and press the Confirm button to confirm The password will be changed and the Home page will be displayed afterwa
34. Proper Practice we Release Notes 2 Useful Link 100 v Fig 7 4 1 Home Page 2 eHealth System eHealth Account Rectification Windows Internet Explorer Health System CHAN HEALTHY z B x BOXO Logot Health Account Rectification ehealth 3 Search eHealth Account eHealth Account Rectification List Validation Failed Search gt Privacy Policy Disclaimer Syste zi x jue T T Oe e Select the status of Validation Failed and press Search button Fig 7 4 2 Search Temporary eHealth Account Department of Health Page 74 User Manual for eHealth System 2 eHealth System eHealth Account Rectification Windows Internet Explorer i Oy xi zie XN Health System Sp Bis CHAN HEALTHY d ehealth Home N IB ogout eHealth Account Rectification S eHealth Account Record eHealth Account Rectification List Validation Failed Identity Document Document Date of Type No Issue Date of Birth Gender Reference No Transaction No Record Stat 1 HKIC UPS15XXX X 01 02 2003 T 1920 Male C09B03 572 9 TV09B03 79 8 Validation Faile 2 HKIC A123XXX X 01 01 2009 CHAN TAI MAN 10 10 1919 Male C10212 170 7 TV10212 10 7 Validation Faile Page 1 of 1 2 items NP EN CEE Sims mos 7 Press the Identity Document No to modify the details Fig 7 4 3 Temporary eHealth Account Record Temporary eHealth account created under your
35. Record Confirmation or pressing Go besides the task list of List of claims pending confirmation Fig 7 3 1 1 gt The no of outstanding records is shown under the List for reference gt By pressing Go the system will automatically retrieve the outstanding records to display in the result list 1 e go directly to step e b Inthe page Record Confirmation select the radio button of Claim Transaction for the Confirmation Type Fig 7 3 1 2 c If you check Include Incomplete Claims incomplete claims will be shown This flexibility in capturing claim data only applies to HCVS d Then input the selection criteria of Cut off Date Practice Data Entry Account and Department of Health Page 64 User Manual for eHealth System July 2014 Scheme gt Cut off Date is defaulted to today You can input another date or press the calendar 8 to select another date e Press Search A result list is shown Fig 7 3 1 3 gt Youcan sort the result list by pressing the column header gt The total no of retrieved records is shown in the footer gt You can navigate among pages by pressing the page no shown on the footer gt Youcan press the T in the header to view the supporting information of that column You can press the transaction no to view the transaction details gt For the incomplete claim you can press the transaction no to input the outstanding inform
36. System July 2014 e eHealth System Recon firma Health System Bg 13 35 NG YAT HOO health egrecord Confirmation V Claim Confirmation completed Please refer to the following information Claim Confirmation Time 06 Jul 2014 15 52 No of Transaction confirmed 1 Done Local intranet Protected Mode Off fa v 100 v Fig 7 3 1 5 Claim Confirmation Complete 7 3 2 Confirm temporary eHealth account a Inthe menu click the menu item Record Confirmation or pressing Go besides the task list of List of Outstanding Temporary eHealth Account Pending Confirmation Fig 7 3 2 1 gt The no of pending confirmation records is shown under the List for reference Bypressing Go the system will automatically retrieve the outstanding records to display in the result list 1 e go directly to step e b Inthe page Record Confirmation select the radio button of eHealth Account for the Confirmation Type Fig 7 3 2 2 c Input the selection criteria of Cut off Date Practice Data Entry Account and Scheme gt Cut off Date is defaulted to today You can input another date or press the calendar to select another date d Press Search A result list is shown Fig 7 3 2 3 gt You can sort the result list by pressing the column header gt The total no of retrieved records is shown in the footer gt You can navigate among pages by pressing the page no shown on
37. Transaction No service provided by with an extra service fee HKS20 paid i j to SHUM WOON WO to transfer and release to the Government its agents or other persons authorized by the Government my personal data and any information related to this consultation for the use by the Goverment for the m Um Statement of purpose data including Hong Kong identity Card No name in English and Chinese Gia duis of ets and dain of ten erties Kans Mani Gard 3 AGREE to authorize the Enrolled Health Care Provider mentioned above to read my personal data stored in the chip embodied in my Smart identity Card for use by the Government for the purposes as set out in the Appendb Statement of purpose 4 m Admi of the Courts of Hong Kong Special Administratve Region 5 I have read this consent carefully and fully understood my obligations and liablity under this consent illiterate voucher reci hurt kn bead v du call ui eui JU RN lability under this consent Signature of voucher recipient or finger print illiterate Name of voucher recipient CHEUNG CHING YI Hong Kong Identity Card No LO00588 9 Telephone no mR ee This document has been read and explained to the voucher recipient in my presence Signature of wimess Signature of guardian Name of witness Name of guardian
38. User Manual for eHealth System July 2014 11 iii 1v The system will display error message for following cases 1 For document type of HKIC and EC same document no and date of birth exists for another document type no matter validated temporary eHealth account Fig 7 2 1 7 2 There is a validated eHealth account with same identity document type and no but with unmatched date of birth information in the system Fig 7 2 1 8 The patient has a validated eHealth account If the patient is an active validated eHealth account the system will display the account information in 2 Enter Details for you to input the claim information For steps to input claim information please refer to the Create Claim in section Tid 9 The patient has not registered in the system Fig 7 2 1 9 If the patient has not registered the system will prompt you to get consent from the patient to continue creation of temporary account You may press Create Account button to start creation of temporary account Please refer to section 7 2 2 Create temporary eHealth account for details of creation of temporary account The patient already has a temporary eHealth account Fig 7 2 1 10 The temporary eHealth account details are displayed for your checking 1 You may continue to claim for the existing temporary eHealth account by pressing Confirm button Please refer to section 7 2 3 Create claim for the
39. eHealth account 7 23 4 Search for eHealth account a Inthe menu click the menu item Claim Fig 7 2 1 1 b If you have multiple practices you should select the practice Fig 7 2 1 2 Then press o Page 1 Search Account is shown Fig 7 2 1 3 gt The chosen practice will be the default one for this login session c Select the scheme you are going to claim transaction from Scheme Fig 7 2 1 3 d The accepted document type for the selected scheme will be enabled Fig 7 2 1 4 If the patient is a holder of HKIC you should select the radio button of Hong Kong Identity Card and input HKIC No and date of birth Fig 7 2 1 6 The fields description for different document type are shown in Appendix 7 gt You can click the T next to the Document Type for an accepted document list for different schemes Fig 7 2 1 5 gt Press Help button or follow the input tips if applicable for details to input the information for eHealth Account search gt For CIVSS eligible patient might have filled in the personal information through the Online Pre filling Consent Form function You can retrieved the information by entering the Pre filled Consent No and press GO button Fig 7 2 1 6a e Press Search button f Several results after searching the patient in system 1 Patient with un matched identity document and date of birth information Department of Health Page 40
40. gt gt Strong Confirm WebNQassword ITTITIIIID ue mci s 1 Contains at least 2 of the following 4 charactef group English uppercase characters A through Z English lower case characters a through z Numerals 0 through 9 Non alphabetic characters such as S fo 2 Password length 8 20 digits 3 Avoid using names birthdays phone numberg ID numbers or words or numbers that are easily identified as Password New IVRS Pag word Confirm IVRS PaSsq IVRS password tips 1 Password must only consists of numerals 0 through 9 2 Password length 6 digits Next gt p N i TRR s N Eknat 100 4 Press Next after input and the entered new password will be effective Fig 6 1 4 Forgot password reset password enter new password LO x Be eHealth System Forgot Password Windows Internet Explorer es Kae le https apps hev gov hk HCSP ForgotPassword ForgotPassword aspx code HS661M3P8G2059N TIG gt BRO RHE RAG BREA IAM RAG w d eHealth System Forgot Password d E M EE x G IRO e CHealth System Forgot Password 1 Web and IVRS Account Password gt gt gt 2 Complete V Your new password is effective now SECURITY TIPS Memorise your password and never reveal it to anyone Change your password on a regular basis Click https apps hcv gov_hk hcsp en to login to eHealth System zi BEBE FFTOFETOE RSEH BRARHB am
41. password and the token s passcode while the delegated data entry accounts can login the system with their username password and the service provider ID or username Pressing here to switch the language eHealth System System Login Windows Internet Explorer Be B Ef x1 Text Only Version 2 S889 ES Health System 2S 2 3 ehealth HKSAR GOVT Login q Login User Manual Account Type Service Provider C Data Entry Account E Useful Link Service Provider ID Username 00123456 Forgot Password a Password mmm FAQs 1 l Ww 3 health 1 188 483 Token Passcode mmm Token Passcode A Contact Us E Easy Guide gt Download Area a Release Notes Privacy Policy Important Notices System Maintenance Fig 3 1 Login Page 3 1 Service provider Login Service Providers can access the System using the service provider ID or username created in the account activation process own password and the passcode of the token a Inthe login page select Service Provider from the Account Type Fig 3 1 1 b Input login ID password and the token s passcode in the login screen Department of Health Page 6 User Manual for eHealth System July 2014 c Click Login button to login d After login is successful the home page is displayed Fig 3 1 2 Enter ID password and token passcode and then press Select Service Provider Login
42. practice July 2014 e Buttons Back Save and Remove View Transaction are shown If the temporary account has claim the View Transaction button will be displayed instead of Remove button Fig 7 4 4 gt You can press Back to cancel the rectification gt You may press View Transaction button to view and void the temporary eHealth account and the related transaction gt You may press Remove button to remove the temporary account if he she does not have any claim gt You may press Save button to save the change f Rectify the temporary account information and press Save after information 1s rectified g Press Confirm to confirm the rectification Fig 7 4 5 Rectification is completed h Press Return to go back to eHealth Account Rectification page Fig 7 4 6 Department of Health Page 75 User Manual for eHealth System ZHealth System HEALT ex D um ra eHealth Account Rectification f Rectify eHealth Account Information C09922 306 Hong Kong Klentity Card O65 4554 4 1920 othe yy WONG Aw Eee Female C Male focos Manual input TvV 9922 11 2 Press Save button after change Fig 7 4 4 Rectify eHealth Account Information eHealth System eHealth Account Rectification Windows Internet Explorer ZHealth System Sie a j Je Health Acco
43. protection gt gt gt donot tell or give out your passwords even for a very good reason gt donot display your password on the monitor gt do not send your password unencrypted especially via Internet email Data Entry Account Management h Service provider should suspend data entry account in a timely manner when the user is no longer working for the post i The use of group accounts should be avoided Department of Health Page 127 User Manual for eHealth System July 2014 Appendix 2 Function Access Right Access Right Service Provider Data Entry Account v Claim Vaccination Record Enquiry Record Confirmation Claim Transaction Management eHealth Account Rectification Monthly Statement Profile Claim Text only version Claim IVRS version Void Claim Transaction Text only version Service Provider d eel Void Claim Transaction IVRS version Remark VRS is available for service providers enrolled in HCVS Department of Health Page 128 User Manual for eHealth System July 2014 Appendix 3 Claiming transaction Search Document type and Document No in eHS Registered in eHS Create temp eHeath Account and claim if required Validated eHeath Account Un registered Account Temporary eHeath Account Validated eHeath Account Temporary eHeath Account DOB Match DOB DOB Match DOB un matched un matched DOB
44. the footer gt Youcan press the in the header to view the supporting information of that Department of Health Page 68 User Manual for eHealth System July 2014 column e The remaining steps are similar to the steps e to 1 of Confirm claim transaction in section 7 3 1 Fig 7 3 2 4 and 7 3 2 5 After confirmation the temporary eHealth accounts are ready to validate with Immigration Department If the validation is completed successfully the temporary eHealth accounts will become validated eHealth accounts and the related claims if any can be reimbursed If the validation failed the temporary eHelath account will be marked as Validation Failed and service provider is required to rectify the incorrect information ee ee Me rap a Gu Mi E if Ne ZHealth System a GP im CHAN HEALTHY health bia ee ated T Claim 544 ogin Information I Vaccination Recot 4 02 Nov 2010 20 19 PA A M COLO 02 Nov 2010 11 14 49 hats New inim Ti Management ox ebtenlth Accour P Rectification Monthly Statement Task List My Prof e User Manu w r Manual 2 zw Relea 2 Useful Link zj Mpa Department of Health Page 69 User Manual for eHealth System Sete spen mete Wraae nere O Too CHealth System SHUM WOON WO 20 06 2014 16 11 54 T Claim ALogin Information 20 Jun 2014 16 09 17 Feb 2014 11 39 Vaccination Record Last Successful Login i uu V y
45. 005 UM x Teens Male COOTS Dates ud MEN Sel he eHealth MS elect the eHealt 3 HKIC UP815XxxoQ 01 01 2001 WONG CHING 1920 Male C09226 94 8 omen Penang om account by pressing 4 ADOPC W418XXX 48XXX N A WONG CHI MAN on or about 12 Male C10118 49 3 Tc10118 16 0 Pending FEET EE 05 2005 Confirmation the Identity WONG LO PAK Pending 5 HKIC B2220X09 01 01 2001 MESE 30 12 1931 Male C10217 199 5 N A nnd in Document No LAU LO TAI Pending 6 HKIC C222XXX Q 01 01 2002 rer 30 12 1931 Male 10217 204 2 N A Cn 7 HKC UPS15XXX X 01 02 2003 ze vim 1920 Male C09B03 572 9 TV09B03 79 8 Validation Faile 8 HKIC A123XXX X 01 01 2009 CHAN TAI MAN 10 10 1919 Male C10212 170 7 TV10212 10 7 Validation Faile 9 EC UPB15XXX X 23 06 2006 a 1935 Female C08B03 170 1 N A Pending Valida MA WAI l l 10 HKIC UPB19OXQQ 30 07 2008 HE 10 05 1920 Male C08B19 184 5 N A Pending Valida 12345678910 Page 1 of 21 207 items aid Sih aE IAE s Fig 7 6 2 3 Temporary eHealth Account Record TW I Arcerent Bee tele ators Fiedews Pile E Bg 42 i ehealth ld MN Health Svetem amp iw HEAL IY m d eHealth Account Rectification f Rectify eHealth Account Information C10611 113 0 Hong Kong identity Card 0724003 04 XD SEF Female Male prot Manual input Privacy Potey Ditdiaener Sytem Warterucke x Press Remove button to remove the eHealth account Fig 7 6 2 4 Rectify eHealth Account Information
46. 010 3 4 DE 90000010 4 Practice V HEALTHY Clinic 5 DE 90000010 5 7 MEDICAL Clinic 6 NURSE HO 7 TESTER1 Password Settings Change Web Password Account Status Account Status Suspended Account Locked F Locked Press Save after change acy Policy Disclaimer System Maintenance 4 b maemae Se DL Fig 5 1 3 2 1 1 Change practice for data entry account Department of Health Page 28 User Manual for eHealth System July 2014 yy Mas ea Change Reset password for data entry account To change the password you should click the Change web password checkbox The new and confirm password will be displayed for input eHealth System My Profile Windows Internet Explorer lel XI Zg3Vy Profile Personal Particulars Medical Organization Information Practice Information Bank Information l System Information Data Entry Account Data Entry Account List Data Entry Account Information Username 1 DE 90000010 1 G Login Information 2 DE 90000010 2 Username NURSE HO 3 DE 90000010 3 4 DE 90000010 4 Practice V HEALTHY Clinic 5 DE 90000010 5 LLN C aeae Please make sure 7 TESTER1 Password Settings the password is M Change Web Password New Password sesssssss set according to iniit Poor Moderate gt gt Size 8 Confirm Password eee eee eo iai the
47. 08X Bank Account Name NG YAT HOO Health Care Voucher Scheme HCVS No of transaction s Sub total HCVS Total Amount S View Details gt Done Fig 7 9 3 Monthly Statement Summary Monthly statement aL VERLA GN 06 07 2014 15 54 38 Monthly Statement Monthly Statement Summary Practice NG YAT HOO Clinic 1 Statement As of 01 Jul 2014 eHealth System Monthly Statement As of 01 Jul 2014 Service Provider ID 90002980 Statement Issue Date 03 Jul 2014 Service Provider Name NG YAT HOO Practice No 1 Name of Practice NG YAT HOO Clinic Bank Account No 000 X0X X00X08X Bank Account Name NG YAT HOO Health Care Voucher Scheme HCVS No of transaction s Sub total HCVS amp Local intranet Protected Mode Off Fig 7 9 4 Monthly Statement Summary View Details Department of Health Page 108 Press the Scheme to view transactions for Ad 4l User Manual for eHealth System July 2014 ca E Sie IET ES fe i chealth 20 06 2014 18 15 50 eHealth System Monthly Statement Windows Internet Explorer s ZHealth System SHUM WOON WO om Monthly Statement z S Claim Record Practice SHUM WOON WO Clinic Statement As of 31 Jan 2013 Mae No of Transactions Amount Claimed CIVSS 2 DES Page 1 of 1 2 items Press the Scheme to view transactions for that scheme Privacy Polic
48. 3ttendance proof for future inspection Female Male prata Manual input TH10909 19 9 QU LZ WILD CLI d TE Fig 7 4 13 eHealth Account Rectification Check for eligibility Remind service provider the rectified account requires the pre primary attendance proof eHealth System eHealth Account Rectification Windows Internet Explorer CHAN HEALTHY Ga Gx feHealth Account Rectification Validation Fail The service recipient is not eligible for the claim 990000 E 0024 1 Rectify eHealth Account Information Reference No C10218 217 8 Document Type Hong Kong Identity Card HKIC No D222222 2 Date of Birth 30 12 1998 Name in English fu KIN TUNG Surname Given name Chinese Commercial Code 2621 0256 6639 Name in Chinese FREE Gender C Female Male Date of Issue 01 02 08 Transaction No TC10218 56 6 e If you notice that the HKIC No does not match with the respective person please contact the Department of Health HL Privacy Policy Disclaimer System Maintenance m Sent LHP DP R3sESSRESIE 100 7 Fig 7 4 14 eHealth Account Rectification Check for eligibility against existing claim transaction Department of Health Page 1 User Manual for eHealth System July 2014 7 5 Modify temporary eHealth account details Data entry account and Service Provider can modify temporary eHealth account details by using the eHealth Account Recti
49. 4 The remaining steps are similar to the steps in section 7 4 Rectify temporary eHealth account with failed validation result Please refer to that section for details Department of Health Page 82 User Manual for eHealth System July 2014 gemi Hone ape wo a 1 ciim eis xm EEN Health System sen ehealth 20 06 2014 16 11 54 SHUM WOON WO hox TE Claim Login Information Vaccination Record Last Successful Login 20 Jun 2014 16 09 Enquiry Last Failure Login 17 Feb 2014 11 39 E Record Confirmation ask List Claim Transaction Management List of Unread Message You have 4 unread message s gay eHealth Account solis tf Rectification i List of claims pending confirmation wo Monthly Statement You have 1 record s pending confirmation GO gt E My Profile List of Outstanding Temporary eHealth Account Pending Confirmation You have 1 record s pending confirmation E User Manual a Proper Practice DEAL Release Notes 2 Useful Link ME ig 7 5 1 Home Page gt eHealth System eHealth Account Rectification Windows Internet Explorer Health System CEN 711 NA geass PS s a 4 feHealth Account Rectification English ES he 1 ehealth meu U Search eHealth Account eHealth Account Rectification List Any M Privacy Policy Disclaimer System Maintenance zl NACL T E AUS Select t
50. 40 No signature is required as this part Is a computer generated nattfication DH HCV103 07 14 Print on 2014 05 20 10 12 Fig 7 2 3 5 Print Consent Condensed Version aim ZA Health Care Voucher LEALLLT I TEJ 4 1 Search Account 2 Enter Details gt gt gt 3 Complete Claim s RR Ss c V Claim completed Please record the Transaction No to Consent Form Account Information Document Type Hong Kong Identity Card Name SIT LOY YEE 23457 Date of Birth Gender 10 01 1918 Female HKIC No AA120XXX X Date of Issue 26 06 07 Claim Information Write down the Transaction No 1V14706 170 8 Transaction No and Transaction Time 06 Jul 2014 15 25 h Scheme Faith Care Vou heme then Transaction Status Press Next Service Date 06 JUT ZOTZ e 99 Practice NG YAT HOO Clinic 1 Claim button to Bank Account No 000 X0X X00X08X do other claim Service Type Registered Chinese Medicine Practitioners OR Net Service Fee Charged 30 Reason for Visit Press Claim Principal Preventive For Same Preventive care with Chinese medicine internal or external application Voucher Amount At Service Date Patient to claim Before csim Claimed Remaining balance for same patient 3 000 130 2 870 Next Claim Claim For Same Patient 4 1 Lf Done Iri i Local intranet Protected Mode Off fg Q10 Fig 7 2 3 6 Complete Claim 7 2 4 Using Sm
51. 7 APPENDIX 2 FUNCTION ACCESS RIGELT 5 irreeec es e ea aena e Re esa Ease apo Du Ee Peg o eher nea Eo sre ai 128 APPENDIX 3 CLAIMING TRANSACTION sisiekeusseeeobateuekceztteck 9000 ago VE YN Co snap EET 00 19v 0 20S RO 9 S es sieeosaus 129 APPENDIX 4 WORKFLOW FOR SERVICE PROVIDER AND DATA ENTRY ACCOUNT TO CLA TVISERANSAG BION 56b escseleecttevesaeu aude excisa ctas ed vei eos pa edapa t eris esie eo Dr abi E vade Qb cb adv e NaS Eii 130 APPENDIX 5 SUMMARY OF REMINDERS TO ALERT SERVICE PROVIDER TO RECTIFY ZEMPORARY EHEALTIH ACCOUNT 42 2 2 2221 ea EneeDiE a oues uai oec Ve eeepvo dea ed puE a va avi e cr Pe odes 132 APPENDIX 6 ACCEPTED DOCUMENT LIST FOR DIFFERENT SCHEMES eee eere 137 APPENDIX 7 FIELDS DESCRIPTION FOR DIFFERENT IDENTITY DOCUMENT TYPES 138 Department of Health Page ii User Manual for eHealth System July 2014 Amendment History Date of Version No Prepared by Description Amendment Sep 2008 eHS Project Team _ Initial Release 1 1 Dec 2008 eHS Project Team Addition of functions related to voucher maintenance and aie statement Mar 2009 eHS Project Team Addition of Addition of printing options options 1 3 Aug 2009 eHS Project Team Elimination of Voucher Account Creation Form Deaths Registry for adopted children 4 Oct 2010 eHS Project Team 1 Update on claiming transaction 3 Addition of Smart IC 1 6 Jan 2012 eHS Project Team Enhancement of functions Upon e
52. B Non Hong Kong Travel Documents Cert ate issued by the Binns and Deaths Registry for adopted checren Click the T icon the Legend SANSA The mmancason records shown in e enquiry only inchude preurnoconce vaccinason wine erfuernza v will be shown Fig 7 10 5b Legend of Vaccination Record Provider Department of Health Page 114 User Manual for eHealth System 7 11 Text only version July 2014 Service provider and data entry account can perform claim transaction and void transaction via text only version The steps in text only version are basically the same as those in web version User can click the Text Only Version in the login page of eHealth System Fig 7 11 1 Then select the Account Type and input the user information to login the system Fig 7 11 2 Click Text Only Version gt eHealth System System Login Windows Internet Explorer Health System Es E ZE ZEN health Login ve Login User Manual Account Type amp Service Provider Data Entry Account ot Useful Link Service Provider ID Username Password Forgot Password 1 FAQs Token Passcode SY g Contact Us V e Easy Guide 9 1 health i Token Passcode ao Download Area a Release Notes Privacy Policy Important Notices System Maintenance B x Text Only Version 8282 Eze 7 11 1 Claim Transaction Seas KJ Local intranet s r 410 S eHealth
53. B eHealth System Claim Windows Internet Explorer _ lola xm ES ie X8 ehealth ZHealth System MAK WISDOM mLlaim 4 Search Account gt gt gt 2 Enter Detalls 3 Complete Claim Enter Details Account Information MUE Document Type Hong Kong Identity Card Name CHEUNG LEMON Date of Birth Gender 30 05 2008 Male HKIC No J111XXX X Date of Issue 01 01 09 Claim Information Practice WISDOM Clinic 1 Scheme E 1 10 2012 3 Subsidy Q Dose Amount SIV 201 2 13 N A 130 Vaccine Cos emarks 50 Injection Cost 50 Privacy Policy Important Notices System Maintenance https vm ehs webser HCSP EHSClaim EHSClaimV1 aspx PageKey 9ca5f8ef 29ed 4985 bd65 2d1b803 34bf R10 v Fig 7 2 3 1c Enter Details Select the subsidy or dose Department of Health Page 54 User Manual for eHealth System 1 Search Account gt gt gt J Entet Detete 2 Complete Claim Enter D ta s Ct GOED Hong Kong identity Card CHAN TAI MAN C123X X X X MANGO Clinic 1 Oy viae Fetteetal Care Herve Vac cation Pr C Health Care Worker Cc Resi nt nM ore cua Powacy Pobcy Desckaeme Ryste Marterarnce ee July 2014 Bar 02 18 health 1929 Male 01 0143 e p T Fig 7 2 3 1d Enter Details Search the RCH code EUN I p EL EID Dag sr d CHea th Sys tem GAAN HEALTHY iix pomis a
54. C14623 102 9 is also removed Please record the Void Transaction No V Void Transaction No V14623 15 5 23 Jun 2014 12 18 Void By 90000300 Void Reason Wrong Input Return Fig 7 11 3 7 Fig 7 11 3 8 Fig 7 11 3 1 to Fig 7 11 3 8 Void Claim Department of Health Page 126 User Manual for eHealth System July 2014 Appendix 1 Good practice related to Security for eHealth System user Handling of Data a Service providers should ensure that the access rights to information are granted on a need to know basis b Every user has responsibility to safeguard the confidentiality of the data Sensitive data in printed format such as eHealth account creation form consent form or pre printed printout should be stored in secure locations 1 e locked filing drawers and cabinets d Access rights to the physical premises where information are located should also be managed based on need to know basis Authentication e Users should logout of the eHealth System immediately after use to avoid the risk of exposing data in the system to other persons f Users must ensure their accounts passwords tokens are protected properly g Users should protect own password carefully to avoid misused by others Some suggestions are as below change your password regularly change your password immediately if you suspect that it has been compromised do not write down your password unless with sufficient
55. CW 201213 Paroc PAIDCOACZ Medes Oroarzeoon And OCDE Health Syste Practice rv yt n Eankintorminon System inteamxon DYS ice 23 valsnt Pneumococcal Poysaccharde Vaccination LwCnOod intuerza vacoream n subsicy Schere Cnrichood Seasonal Infuenza Vaccinaton 2012 13 Ciderty Seesonal Influeaza Vaccination 2212 15 PIETY vaccinan r SLCSGy Scheme Health Care Voucher Screme Residential Care ome Seascna Influenza Vaccinaton 2012 3 Rz3dcntal Carc Home Scascna Iflucnza Vaccinaton for Heath Core Morker 2042 13 Residential Care tome Vaccination Pregremme 4 ABERDEEN ng Dene A Cc NES csiv 50 Active 07 Jan 2010 NIA Eves z wPPV 100 Active 07 Jan 2010 NAA ESIV 50 Fig 5 1 1 4 Ie amp lead fyetensptiieg team Version 1 4 Jan 2010 Department of Health July 2014 Page 15 User Manual for eHealth System July 2014 eHealth System My Profile Windows Internet Explorer BEI x1 Xe eee Health System 4 e ZF CHAN HEALTHY n ehea Ith Home QA AD Geen e My Profile Personal Particulars Medical Organization Information Practice Information Bank Information System Information Data Entry Acco M Show Active Record Only Practice Bank Information No 1 Name of Practice HEALTHY Clinic 64 Hr Address of Practice ROOM 202 FLOOR 2 BLOCK 1 HEALTHY Building 101 HEALTHY Road ABERDEEN HONG KONG dr EET PEE 101 EEA IS 1 2 2202 2 S
56. Confirm Account e ourt forma Document Type Hong Kong Identity Card HKIC No L00020340 Name LEE HOI FAN IRN c Chinese Commercial Code 2621 7030 1581 Select Gender and Date of Birth 03 04 1920 check the checkbox a Gender OF emale Male then click Confirm 18 03 08 CP vil Date of issue Privacy Pobo Disclaimer System Maintenance Te 4 rou TUR x09 Fig 7 2 4 7 Confirm account Department of Health Page 63 User Manual for eHealth System July 2014 _ eHealth Syrit Clum Wiedows Interact Explores P xm iu ES 2 i8 DEUS ehealth Sw aim Ea gt gt gt Searcn Account 2 Enter Denis 3 Comptete Claim s9 E 1a Get Consent 1b Enter Details gt gt gt ic Complete Creation LI V Temporary eHealth Account has been created C10520 352 0 me 20 May 2010 09 46 Hong Kong Identity Card LEE HOI FAN XM 03 04 1920 Male 18 03 08 L000203 0 Proceed to Claim Privacy Polo Disctaimer System Maintenance x 4 Ae x09 Fig 7 2 4 8 Temporary eHealth account has been created successfully 7 3 Record Confirmation by Service Provider Service provider must confirm the claim transactions and temporary eHealth accounts created by data entry account otherwise the claims for the temporary eHealth accounts cannot be reimbursed 7 3 1 Confirm claim transaction a Inthe menu click the menu item
57. E mu Claim Transaction xx 1f L Management E ask List za eHealth Account m4 Rectification List of Unread Message You have 1 unread message s C19 D m Monthly Statement List of claims pending completion A My Profile You have 1 record s with incomplete information cio List of claims pending confirmation E User Manual You have 4 record s pending confirmation c o adii L Proper Practice bs amp Release Not TB Release Notes Done ii Local intranet Protected Mode Off fg v 100 v Fig 7 7 2 1 Home Page E eHealth System Claim Transaction Management Microsoft Internet Explorer Health System CHAN HEALTHY u Claim Transaction Management 9 Search Claim Record c Practice Any E Status Any x Transaction Time From 19 02 2010 3 To f19 02 2010 EA Transaction No 2 Scheme Any Privacy Policy Disclaimer System Maintenance a RB Fig 7 7 2 2 Search Claim Record Department of Health July 2014 Page 97 User Manual for eHealth System Loni ealt ZHealth System y Doc Type Identity Doc No Transaction No Transaction Time i P HCVS 06 Jul 2014 HKIC 1 15 25 AA120XXX X 9 06 Jul 2014 EC 15 37 BB143XXX X NG YAT HOO CEU Gaels Claim Transaction Management 2 Claim Record Practice Any Status Any Transaction Time From 06 Jul 2014 To 06 Jul 2014 Transaction No Any Sche
58. Health System Claim se Shh 200 Remaining balance 2 800 Net Service Fee Charged 50 Reason for Visit eHealth System T eHealth System eHealth System 88 English Logout Claim Claim Transaction Management 2 Enter Details Claim m Declaration 3 Complete Claim I irm that j Claim completed Please record the Transaction No TV14623 70 9 to Consent Form Account Information Document Type Hong Kong Identity Card Management of acute episodic condition Management of trauma 10 10 1937 Gender The claim is completed Press Next Claim to do Read the Declaration and another claim OR press Confirm Press Claim For Same Patient to claim for the same patient for other subsidies Fig 7 11 1 23 Fig 7 11 1 24 Fig 7 11 1 25 Fig 7 11 1 1 to Fig 7 11 1 25 Claim Transaction Department of Health Page 120 User Manual for eHealth System July 2014 7 11 2 Claim Transaction Management Enquiry or input incomplete claim information for HCVS HCVS claim can be modified via pressing the link of Claim Transaction Management a Pressthe link Claim Transaction Management Fig 7 11 2 1 Select the method either using transaction no or eHealth account to search the corresponding claim transaction by clicking the button Fig 7 11 2 2 Byclicking the button of Search By Transaction No you have to input the Transaction no for system to search Bycli
59. Matched Error reate another temporary eHeath Account DOB Matched e temp Yes eHeath Account Modify Create temp eHeath Account and claim if required Create temp eHeath Account and claim if required create claim with existing temp eHealth Account Cee E a ae ae ee Reuse existing Cn p liene mmi eade m m i c Q s lu d c X c Remark HKBC and HKIC with same identity document no 1s treated as same person Department of Health Page 129 User Manual for eHealth System July 2014 Appendix 4 Workflow for service provider and data entry account to claim transaction Workflow for Claiming transaction for validated eHealth Account Data Entry Claims transaction created by data entry account Service Provider Claim Claims transaction eHealth System Claim Department of Health Record Confirmation Confirmed claims transaction v Monthly Statement y Reimburse ment Monthly Statement to service provider Page 130 User Manual for eHealth System July 2014 Workflow for Claiming Transaction for temporary eHealth account Data Entry Service Provider Temporary eHeath account with claims eHealth System Claim eHeath
60. No Date of Birth Gender Creation Time 1 HCVS HKIC UP815023 3 15 11 2005 ees MOWECHA tog 4022 Female 28 De 2008 MEDICAL clinic 2 HCVS HKC UP815165 5 05 05 2005 D eias 05 1920 ma fe MEDICAL Clinic 8K Hovs HKC B22222207 01 01 2001 ds mx 30 12 1931 Male 1555 2010 MEDICAL Clinic Page 1f 1 3 items N lt B ACK Confirm Selected Reject Selected gt Es CI T T T T Maen i Select the transaction by clicking the checkbox of the row Then press Confirm Selected button Fig 7 3 2 3 Search Result xj Sts EMB eS ie 1H ehealth gt eHealth System Record Confirmation Windows Internet Explorer ZHealth System CHAN HEALTHY Sema A RON Egrecord Confirmation Confirm Record Identity Document Document Scheme Typed No G Date of Bith Gender Creation Time Name of Practice P CHAN KIM LAN 22 Jan 2009 R HCVS HKIC UP815165 5 05 05 2005 HAIR 05 1920 Male 15 55 MEDICAL Clinic WONG LO PAK 17 Feb 2010 s HCVS HKIC B222222 T 01 01 2001 EF 30 12 1931 Male 19 22 MEDICAL Clinic Page 1 of 1 2 items 1 Confirm ec z 99 Press Confirm button Privacy Policy Disclaimer System Maintenance 4 T OD R3sHRSRHSIS 100 7 Fig 7 3 2 4 Confirm record Department of Health Page 71 User Manual for eHealth System July 2014 f eHealth System Record Confirmation Windows Internet Explorer CHealth Syst
61. O Gane Roe y Fig 5 2 1 1 Change printing option Press Save button to confirm Department of Health Page 33 User Manual for eHealth System July 2014 5 2 2 Change Password Click the Edit button Then click the checkbox of Change Web Password The old password new password and confirm password fields are shown Input the current password to the Old password and enter the new password to the New Password and Confirm Password Please make sure the new password follow the rules in web password tips Press Save button to confirm the change You can use the new password in next login eHealth System My Profile Windows Internet Explorer NURSE HO for CHAN HEALTHY x e My Profile Login Information Username NURSE_HO System Settings Printing Option Please choose this option for printing the consent form for each transaction C Not to print If you choose this option you need pre printed forms which can be downloaded from the Download Area Print the full version C Print the condensed version If you choose this option you need to show the consent to transfer personal data to the recipients before obtaining their consent for use of subsidy vouchers The forms for the respective schemes can be downloaded from the Download Area Please make Password Settings sure the Iv Change Web Password Web password tips 2 f Wi P
62. OULUU s GG FFTFTFFTF EBWERBBH ne 7 Fig 7 7 3 1 Temporary eHealth Account Record IL EIS i 1455 7 215 rite aBh Sew ove riir aah Act ZR Aa Pl E ql iB V 8i o 1 Health System CHAN HFA THY re ea Gi ge Health Account Rectification Rectity eHealth Account Information COps22 306 7 Hong Kong identity Card 045 4456 4 fore S ITA MNG Ew Female C Male pror Maral input Tvo 922 11 2 OLD GLAND QUATN Y Press View Transaction button If you notice that the HKIC No does not match wih the respective person please use the View Transaction button to voki the claim and the respective ehealth xj at M T REES T7777 Fig 7 7 3 2 Rectify eHealth Account Information a Department of Health Page 101 User Manual for eHealth System July 2014 ZHealth System SHU KAM SING t HKSAR GOVT GLED Logout d 20 06 2014 17 16 42 Claim Transaction Management Claim Information Account Information Document Type Hong Kong Identity Card Name WONG AH KIU ng f Date of Birth Gender 1932 Male HKIC No AA154XXX X Date of Issue 15 11 06 Q Claim Information Transaction No TV13226 3314568 8 26 Feb 2013 11 19 Confirmed Time 19 Apr 2013 11 57 Scheme Health Care Voucher Scheme Transaction Status Pending eHealth Account Validation Service Date 26 Feb 2013 Practice SHU KAM SING Clinic 1 Bank Account No 000 X0X X00
63. Record Confirmation Last Failure Login Task List List of Unread Message Management You have 4 unread message s my eHealth Account Rectification List of claims pending confirmation m f Monthly Statement You have 1 record s pending confirmation List of Outstanding Temporary eHealth Account Pending Confirmation A My Profile s User Manual l Proper Practice You have 1 record s pending confirmation cre gt m Release Notes 2 Useful Link Fig 7 3 2 1 Home Page Ss pee m ea ie Q ehealth HAR GOVT 06 07 2014 17 19 49 Egrecord Confirmation 2 Search Record c 3 Confirmation Type Claim Transaction eHealth Account Cut off Date 06 07 2014 Ei Pacis E Data Entry Account Any e i 3 Scheme Any x Done amp Local intranet Protected Mode Off fa Q10 Fig 7 3 2 2 Department of Health Record Confirmation Search Temporary eHealth Account July 2014 Input the selection criteria and press Search button Page 70 User Manual for eHealth System July 2014 inl x zie SEMEN Sp jd g ehealth eHealth System Record Confirmation Windows Internet Explorer ZHealth System CHAN HEALTHY Home TIR Egrecord Confirmation Temporary eHealth Account Record Cut off Date 17 Feb 2010 Practice Any Data Entry Account Any Scheme Any Identity Document
64. System Syste eHealth System Full Version English System Login Account Type Service Provider Data Entry Account Service Provider ID Username 90000010 Password eeeeeeee Token Passcode Login Fig 7 11 2 Text only version The steps for claiming are basically the same as that in web version except the screen layout is simpler Below are the screen dumps on claiming HCVS for reference Department of Health Page 115 User Manual for eHealth System July 2014 Enter the account information and press Search button Select the Scheme and ress Select button P You can press Change to Select the Practice and change practice scheme and You can press Change P document type press Select button to change practice You can press Tips for input tips I Search Account Search Account Practice Change SHUM WOON WO Clinic 1 SHUM WOON WO Clinic 1 s 7 Please select Scheme Scheme Change PA Health Care Voucher Scheme i Health Care Voucher Scheme Childhood Influenza Vaccination Room 72 Floor 72 WOON WO Building 7100 WOON WO Road QUARRY BAY HONG KONG Document Type Change Hong Kong Identity Card m Subsidy Scheme HKIC No Tips O SHUM WOON WO Clinic 2 Elderly Vaccination Subsidy BB111432 8 000 XOX X00X10X Scheme Date of Birth Git eho pomp Sp dae Childhood Vaccination Su
65. Type Hong Kong Identity Card Name LAI SHUI FUNG 482k El Date of Birth Gender 30 06 1935 Male HKIC No AA129XXX X Date of Issue 30 05 07 Q Claim Information Transaction No TV11B15 3558362 8 15 Nov 2011 16 22 Confirmed Time 15 Nov 2011 16 22 Scheme Health Care Voucher Scheme Transaction Status Reimbursed Service Date 15 Nov 2011 Practice SHUM WOON WO Clinic 1 Bank Account No 000 X0X X00X10X Service Type Registered Medical Practitioners Voucher Amount Claimed 700 Net Service Fee Charged Not Applicable Reason for Visit Principal Management of acute episodic condition a a ee ede d Created By 90000300 Privacy Policy Important Notices System Maintenance Health System SHUM WOONWO k il GL EP GL EP Logout S 20 06 2014 18 20 49 neos Inbox Reimbursement Notification X Inbox 3 Subject Reimbursement Notification Receive Date 12 Mar 2014 10 36 Trash Status Read Es IU ch 44602 H 21 H Bib RRS SER SA SHE rr eie 1 XCPI TE ALB P HE Li o UeReal KRADA AEA HR IEREH SEU RES Please note that the reimbursement claims as of 21 Feb 2014 have already been processed The reimbursement amount will be credited to the bank you had previously designated within 14 days of this notification Please check the Monthly Statement for details of the reimbursed transactions Department of Health Privacy Policy Important Notices System Maintenance Fig 7 9 8 Reimbursement Notifi
66. User Manual For eHealth System eHealth System project team Version 1 9 July 2014 User Manual for eHealth System July 2014 TABLE OF CONTENTS TABLE OR CON TEIN FSi iaeiei e a iaaa I AMENDMENT HISTORY eiia ae a e eiae ei dodi oae pee repaso euer dev e EAEE EEEE a 3 1 TN ERODU GI i 8 o Pese 4 1 1 DPUrpOSe ieu ooi i ears bnt e maiden ltem o do adi uou astaacedesiaiwadsackadin us ea utei e nte ean 4 1 2 Sy SBM Vet ON NO OD EE 4 2 DEFINITIONS urera a dea EN E NEI Aa 5 3 LOGIN mec c e e a m REE R 6 3 1 Service POVI der EOD Minoria aero o Oa a O EAOa aE OESO 6 32 Daa Enty ACCOUN E091 occus mi no e seh saewsdsninenauusnccosa EONO 8 4 HOMEPAGE iorns ee aaa iaaa ia raa E 11 5 MY td 87 OL LO opem rp 13 5 1 SEVICE PLOVILO aukase a E O 13 5 1 1 View personal medical organization practice and bank information esses 13 D 2 CHANGE System Anf OFT OM e asc e Ee OR AERE M Ne Eater bete MES RE IEIRS UTE 16 5 1 2 1 Chanse Cl AC MERE TERI NUT M 17 5 11 22 Change derault Einplide e oodideispeg a ptie hon ivua docui etes E ES 18 5 1 2 3 Chance printime ODLIOID ueste E caen Peu da bie n Nae n T D Heo Mta 19 5 1 2 4 Chance wel Pass WOEGa a eco don wicsthavaacivenstactis alae tin e ast ipa at Ree IU eo a e Resta LU IC a 21 2512 5 Activate VRS account chance IV RS password 4 eese tuo eee EUER eai era aee vet raa e ids 22 DI Mamtam Data Entro ACCOUN eve e et tet a aeg t bee dt pe A Hedge ndi e pe A IIa x ect Rud 24 5 1 3 1 Create
67. X32X Service Type Registered Medical Practitioners Voucher Amount Claimed 300 Net Service Fee Charged 0 Reason for Visit Privacy Policy Important Notices System Maintenance 10095 Fig 7 7 3 3 Claim Information void 7 HEP EIL D I EN ens lapse Health System BS 12 275 SHU KAM SING f ehealth a gt MIT 20 06 2014 17 16 42 Claim Transaction Management Claim Information Account Information Document Type Hong Kong Identity Card Name WONG AH KIU AIS Date of Birth Gender 1932 Male HKIC No AA154XXX X Date of Issue 15 11 06 Claim Information i Transaction No TV13226 3314568 8 26 Feb 2013 11 19 Confirmed Time 19 Apr 2013 11 57 Scheme Health Care Voucher Scheme I Transaction Status Pending eHealth Account Validation Service Date 26 Feb 2013 l Practice SHU KAM SING Clinic 1 Bank Account No 000 X0X X00X32X Service Type Registered Medical Practitioners Voucher Amount Claimed 300 Net Service Fee Charged 0 Reason for Visit A Management of other new acute conditions Enter the reason and Void Reason wrong input then press Confirm Cancel x Confirm Void gt Privacy Policy Important Notices System Maintenance Void button R100 Fig 7 7 3 4 Claim Information Input void reason Department of Health Page 102 User Manual for eHealth System July 2014 a eHea
68. alphabetic characters such as S 2 Password length 8 20 digits 3 Avoid using names birthdays phone numbers ID numbers or words or numbers that are easily identified as password Account Status Account Status F Suspended Account Locked F Locked Press Save after input the information cy Policy Disclaimer System Maintenance Fig 5 1 3 1 2 Input and Save Data Entry Account Department of Health Page 26 User Manual for eHealth System July 2014 5 1 3 2 Edit Data Entry Account You should first select a data entry account to edit a Click the tab page Data Entry Account Maintenance under My Profile b Select the data entry account from the Data Entry Account List on the left hand side The corresponding data entry account details will be shown under the Data Entry Account Information c Press Edit button You can then change practice reset password suspend and reactive a data entry account After all changes are done press Save button to make the change effective Press the Data Entry Account Username The data entry details will be shown on the right hand side Iof x e EE n ES i 1 chealth 2 eHealth System My Profile Windows Internet Explorer ealth Syste AN HEALTHY A My Profile Personal Particulars Medical Or aon Information Practice Information Bank Information System Information Data Entry Accoun
69. and Declaration in the Consent of Voucher Recipient to Transfer Personal Data understand and agree to the contents contained therein AGREE to authorize the Enrolled Health Care Provider mentioned above to read my personal data amp stored in the chip embodied in my Smart Identity Card for use by the Government for the purposes as set out in the Appendix Statement of purpose of the Consent of Voucher Recipient to Transfer Personal Data Signature of voucher recipient or finger print if illiterate Name of voucher recipient CHEUNG CHING YI Hong Kong Identity Card No LO00588 8 Telephone no Date 20 May 2014 Complete only if voucher recipient has mental capacity but Complete only if voucher recipient is mentally incapacitated is iterate is document has been read and explained to the voucher recipient in my presence Signature of witness Signature of guardian Name of witness Name of guardian Hong Kong Identity Card No Date Hong Kong identity Card No Date Personal data are Imited to Hong Kong Identity Card Number name In English and Chinese date of birth and date of Issue of Hong Kong Identity Card _ o asi line Notice on Use of Health Care Voucher To CHEUNG CHING YI Health Care Provider visited SHUM WOON WO Date of visit 20 May 2014 Available voucher amount in your HK 3 000 account before the visit Voucher amount claimed for the visit HK 160 Remaining voucher amount for use HKS 2 8
70. anding unrectified voucher account for 15 days 30 Oct 2008 00 01 REMINDER Outstanding unrectified voucher account for 15 days 29 Oct 2008 00 01 REMINDER Outstanding unrectified voucher account for 15 days 28 Oct 2008 00 01 K REMINDER Outstanding unrectified voucher account for 15 days 27 Oct 2008 00 01 K REMINDER Outstanding unrectified voucher account for 15 days 26 Oct 2008 00 01 REMINDER Outstanding unrectified voucher account for 15 days 25 Oct 2008 00 01 Se ES ee oe DR ES EE D REMINDER Outstanding unrectified voucher account for 15 days 24 Oct 2008 00 01 Page 1 of 3 28 items Delete Subject Removal of unrectified eHealth account Content HESSE URGE RORAS AMRES PREAS CONE Eee REHHE Edn JERE Bb A O COBA06 175 6 RMR SY In spite of our final reminder you still have not rectified the details of the eHealth account As advised in the final reminder the eHealth account CO8A06 175 6 has been removed Department of Health Privacy Policy Disclaimer Bj ep mus Fig A5 6 Message to service provider s inbox after removal of un rectified eHealth account Department of Health Page 136 User Manual for eHealth System July 2014 Appendix 6 Accepted document list for different schemes Childhood Health Care Influenza Elderly Residential Care Voucher Vaccination Vaccination Home Vaccination Document Type Scheme Subsidy Scheme Subsidy Scheme Programme Abbrev
71. arch Privacy Policy Disclaimer System Maintenance a TTT A 1008 7 Fig 7 2 1 3 Selection of scheme D http 142 1600 99 151 nthealith Syrte Clim Microsoft Internet Explore Health System Fl NO pin health CHAN HEA Y cO ELI A QRL LA d gt gt gt 1 Search Account Z Enter Details 2 Complete Claim Search Account LEE KA WING CLINIC 1 Select the document type Heats Cano Voucher Scherre You can press m icon f Hong Kong Menem Cord c tfv Mr of Exeret e y t e accepted document e Pitate input information OR read Smart ID Card to search eHealth Account st will be shown SA OR Ho of Fut ET CUSED Privacy Patet Daciae 1 Sette Marana e i SR DE Laa Fig 7 2 1 4 Selection of Document Type Department of Health Page 43 User Manual for eHealth System July 2014 Pile Es zie SEIEN l Accepted Document List l FA Scheme a h Document Type Health Care Childhood Influenza Elderly Vaccination Human Swine Residential Care Identity Document No Voucher Scheme Vaccination Subsidy Scheme Influenza Home Vaccination Subsidy Scheme Vaccination Programme Subsidy Scheme Hong Kong Identity Card HKIC No Certificate of Exemption HKIC No Document of Identity Document No Hong Kong Birth Certificate Established Registration No Hong Kong Re entry Permit Re entry Permit No Permit to Remain in HKSAR ID 235B Birth
72. art ID Card to search and create temporary eHealth account If the patient is a holder of HKIC you can opt to read the specified personal data from the Smart ID Card Department of Health Page 59 User Manual for eHealth System July 2014 a Inthe Search Account page select document type of Hong Kong Identity Card Fig 7 2 4 1 b Click Read Card and Search button Fig 7 2 4 2 Ask the HKIC holder to insert the card into the card reader himself C Press the Confirm button in confirm page Fig 7 2 4 3 d Wait the status bar to finish reading the Smart ID Card Fig 7 2 4 4 When the status bar reaches 100 the HKIC can be removed from the card reader Fig 7 2 4 5 e If there is validated eHealth account for the patient the account information will be displayed in the Enter Details page of the Claim You may then enter the claim details f Ifthere is no eHealth account for the patient system will indicate that there is no record of this account you may click Create Account button to create a temporary eHealth account Fig 7 2 4 6 gt The system will display the specified personal data in the Confirm Account page Select Gender tick I declare that the information checkbox and click Confirm button Fig 7 2 4 7 gt The temporary eHealth Account has been created successfully Fig 7 2 4 8 gt You may press Proceed to Claim button to enter the claim details CHealth System
73. assword email click the link to open the Forgot Password page to reset password Fig 6 1 3 f Enter the service provider ID and token passcode Then press Next g Enter your new web account password or and IVRS account password IVRS account is available for HCVS You may leave the password field blank to keep it unchanged Fig 6 1 4 If you have not activated your IVRS password the IVRS password fields are disabled Then press Next h The new password is effective Fig 6 1 5 You can now login the system with the changed password eHealth System System Login Windows Internet Explorer m ni xi Text Only Version je ishi Health System sept ehealth A W User Manual Account Type Service Provider C Data Entf Account E Useful Link Service Provider ID Username 00123456 Forgot Password Password ITTITITII e FAQs Token Passcode eee D Contact Us E Easy Guide 2 Download Area a Release Notes Privacy Policy Important Notices System Maintenance Fig 6 1 1 Login Page Department of Health Page 35 User Manual for eHealth System Health System E oy e ehealth 7 2F orgot Password If you forget your password simply complete the following required details Afterwards an Email will be sent to you to reset your password Seyffce Provider ID 90000010 Fegistered Email Address HEALTHY HEALTHY com CF heat oken Passcode mmm SJ it
74. ation If all the outstanding information is inputted the claim will be confirmed automatically gt If you check Include Incomplete Claims incomplete claims will be shown f Select the transaction by clicking the checkbox of the row You may select all records in the current page of the result list by clicking the checkbox in the header g Click Confirm Selected to confirm the selected claim s A page showing the selected claim transaction s Fig 7 3 1 4 h Click the checkbox I hereby confirm that I have rendered health care to confirm the details The Confirm button is enabled after the checkbox 1s clicked i Press Confirm button to reconfirm the action A message to show the claim confirmation is completed should be shown Fig 7 3 1 5 gt The corresponding temporary eHealth account for the claim will also be confirmed automatically j Press Return to go back the Record Confirmation page Department of Health Page 65 User Manual for eHealth System July 2014 al ea T m CHealth System lt ED 5m e ehealth NG YAT HOO GEL LS J Logout 06 07 2014 17 02 19 DO TB Claim 7 4 ogin Information z Last Successful Login 06 Jul 2014 16 21 mm s P Record Confirmation g C Last Failure Login 06 Jul 2014 15 48 m Claim Transaction Management Task List List of Unread Message eHealth Account tP Rectif
75. ation temporary eHealth account entered by data entry account and pending confirmation by service provider li Pending Validation temporary eHealth account pending validation with Immigration Department ili Validation Failed temporary eHealth account with failed result after validation with Immigration Department gt For data entry account only status of Pending Confirmation is available and cannot choose other status c Press Search A result list is shown Fig 7 6 2 3 gt If the temporary eHealth account is created without any claim the Transaction No will be N A gt Youcan press the T in the header to view the supporting information of that column d Select the corresponding temporary eHealth account by pressing Identity Document No The details of temporary eHealth account are shown Fig 7 6 2 4 e Press Remove button to remove the temporary eHealth account A pop up window is displayed to ask for confirmation of the removal Fig 7 6 2 5 f Press Confirm to confirm the removal The temporary eHealth account is removed g Press Return to go back to eHealth Account Rectification page Fig 7 6 2 6 Department of Health Page 89 User Manual for eHealth System CHealth System NG YAT HOO Gee Glos 06 07 2014 17 12 58 TE Claim Zogin Information Last Successful Login 06 Jul 2014 16 21 Last Failure Login 06 Jul 2014 15 48 y Record Confirmation Au
76. bsidy 1937 Building 7100 WOON WO Road Scheme PCV13 booster QUARRY BAY HONG KONG ias BI E Read Card and Search Select S n gt Fig 7 11 1 1 Fig 7 11 1 2 Fig 7 11 1 3 If no record can be found Enter the account information Press Confirm to confirm press Create Account and press Next button the account information button to proceed la Get Consent Search Information Document Type Surname Tai Man EE333332 2 Given name DOB Date of Birth 10 10 1937 E 10 10 1937 f Gender O Female Male Male Date of Issue 01 01 09 01 01 09 HKIC No HKIC No account p EE EE333332Q eie M I 20 rm gt 100 v amp 1005 Fig 7 11 1 4 Fig 7 11 1 5 Fig 7 11 1 6 Department of Health Page 116 User Manual for eHealth System July 2014 eHealth System Claim lb Enter Details Declaration C14623 101 8 eHealth Account Creation Time 23 Jun 2014 11 34 Document Type Account Information Hong Kong Identity Card Reference No ere TAI MAN C14623 101 8 E B 23 Jun 2014 1134 10 10 1937 D Gender ocument Type Hong Kong Identity Card Male N Date of Issue ame Llc UI UIC HUOLL 2 fu An wee s gt CLU H 15 luc OTI CL dii Soe E ave obtamed consent v LR m na MM TA t imine to a veridica CHAN TAI MAN M DOB eS 10 10 1937 EE333332 2 Cosi Proceed to Claim Male y o wee bx sic Tea
77. cation 7 10 Vaccination Record Enquiry Service provider and data entry account can enquire immunization records for service Department of Health Page 110 User Manual for eHealth System July 2014 recipient via the Vaccination Record Enquiry function in the menu a Inthe menu click the menu item Vaccination Record Enquiry Fig 7 10 1 Select the document type input document no and date of birth Then press Search button Or you can choose to read data from Smart IC Fig 7 10 2 gt Document type document no date of birth English name and gender are the keys to match immunization records from different information providers For validated eHS account the corresponding English name and gender are retrieved from system for matching gt Ifthe service recipient is not a validated eHealth account you have to input the English name and select the gender Then press Next button Fig 7 10 3 The entered details are shown and you can press Proceed to Enquiry button Fig 7 10 4 c The vaccination records are shown Fig 7 10 5a You can continue the claim by pressing Proceed to Claim For the available document types of different information providers and the available types of immunization records you can refer to the legend in the screen Fig 7 10 5b Department of Health Page 111 User Manual for eHealth System July 2014 eHealth System Home Page Windows Intemet Explorer e
78. cking the button of Search By eHealth Account you have to enter the account information for searching Fig 7 11 2 3 i Press Change to change the document type ii Press Tips for the input tips of the search information c Press Search button Byselection of transaction no the transaction details are displayed Byselection of eHealth Account the transactions with transaction date and transaction no are displayed Fig 7 11 2 4 You have to select the transaction by clicking the corresponding radio button Press Select button The transaction details are displayed d In the transaction details page gt You may press the Void button to void the transaction gt If the claim is for HCVS you may press the modify button to input the outstanding information Fig 7 11 2 5 to Fig 7 11 2 8 Department of Health Page 121 User Manual for eHealth System e eHealth System Claim eHealth System 88 English Logout Claim Transaction Management Claim Please d Floor 72 WOON WO 100 WOON WO Road LL cus Press Claim Transaction Management button 7 11 2 1 eHealth Syst eHealth System Claim Cia racion ias iim imet mde 23 Jun 2014 12 00 TV14623 71 1 Page 1 1 1 items Cancel eHealth System Claim Claim Transaction Management Search By Transaction No Search By eHealth Account Ei English Logout he English Logout Select t
79. creation of claim 2 If the information displayed is different from the patient you may modify the details by creation of a new temporary account a Press the Modify button A pop up window is shown to remind you to get consent from the patient Fig 7 2 1 11 b Press Yes button and the page 1b Enter Details is displayed The system will copy the data of the original temporary eHealth account to Department of Health Page 41 User Manual for eHealth System July 2014 ease your input Fig 7 2 1 12 The remaining steps are similar to the steps c to f of Create temporary eHealth account in section 7 2 2 below is AMS E ea hei lt P ehealth ZHealth System NG YAT HOO a et Terme AON ee m gt Login Information Last Successful Login 06 Jul 2014 16 21 3 r Record Confirmation g Last Failure Login 06 Jul 2014 15 48 me Claim Transaction E Management Task List eHealth Account tF Rectification List of Unread Message You have 1 unread message s GO gt f Monthly Statement List of claims pending completion A My Profile You have 1 record s with incomplete information Co List of claims pending confirmation A User Manual You have 4 record s pending confirmation cc gt Proper Practice nx Z2 Release Notes cT Done Local intranet Protected Mode Off fg v 100 v Fig 7 2 1 1 Claim in
80. cy Policy Disclaimer EZR B p ds Fig A5 4 Message to service provider s inbox for no of outstanding days gt 15 Department of Health Page 135 User Manual for eHealth System July 2014 eHealth System Home Page Windows Internet por MN 09 NMEPPITTTTTITTTITY m iHealth System KAN PLEASURE l ILT 20 06 2014 18 27 50 TE Clam ALogin Information Last Successful Login 20 Jul 2013 15 56 Record Confirmation Last Failure Login 20 Jul 2013 15 55 un Claim Transaction LiL Management Se Attention eHealth Account i This is the FINAL REMINDER for you to rectify the details of the eHealth Rectification account s which has have remained outstanding for d m You are strongly urged to rectify the details of the eHealth account s Monthly Statement l You should make rectification by 19 Jan 2011 otherwise the eHealth account will be removed and the claim s if any will be voided l A My Profile i 6 ae E User Manual J Proper Practice Release Notes Fig A5 5 A popup window after login for no of outstanding days gt 22 d https 192_168 99 151 eHealth System Inbox Microsoft Internet Explorer CBIR Removal of unrectified eHealth account 18 Nov 2008 12 00 REMINDER Outstanding unrectified voucher account for 15 days 18 Nov 2008 11 38 g REMINDER Outstanding unrectified voucher account for 15 days 31 Oct 2008 00 01 REMINDER Outst
81. dows Internet Explorer Health System CHAN HEALTHY 2 vs ome 4 s box p x E 3 chealth gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim 1a Get Consent 1b Enter Details 1c Complete Creation Confirm Account Account Information Reference No Please correct the information shown in the current eHealth account The Document Type updated information will be recorded in a new eHealth account Do you Name confirm to modify Date of Birth Gender Date of Issue 13 01 07 HKIC No A222XXX X A temporary eHealth account with the same identity document no and date of birth is found in the System Please verify all information against those on the recipient s presented document Privacy Policy Disclaimer System Maintenance I E RAznmsspeS 100 7 July 2014 If the information displayed is different from the patient you may press Modify button to copy the details and create a new temporary eHealth account Fig 7 2 1 11 Popup window to remind getting consent from the patient after pressing Modify button Department of Health Page 47 User Manual for eHealth System July 2014 2 eHealth System Claim Windows Internet Explorer Bm x zie SEMINA CHealth System LI d Bt CHAN HEALTHY LaL ehealth x mi laim gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim 2 1a Get Con
82. e B N ihana 7 Fig 7 7 1 5 Completion of Void Claim 7 7 34 Void Claim via Claim Transaction Management a Inthe menu click the menu item Claim Transaction Management Fig 7 7 2 1 The corresponding page is shown Fig 7 7 2 2 b Enter the selection criteria such as practice status transaction time transaction no and scheme gt For data entry account only status of Pending Confirmation is available and cannot choose other status gt You can click the calendar image to select the transaction date c Press Search A result list with record summary is shown Fig 7 7 2 3 gt The Record Summary shows the total amount for different claim status in the result list d Select the corresponding claim transaction by pressing the Transaction No The claim details are shown Fig 7 7 2 4 Press Void The Void Reason is enabled for input Fig 7 7 2 5 Press Confirm Void to confirm A void Transaction No is displayed for you to mark on the consent form Fig 7 7 2 6 g Press Return to return to the Claim Transaction Management page Department of Health Page 96 User Manual for eHealth System J eHealth Syster E Ss gee Health System o B NG YAT HOO chea Ith Logout 06 07 2014 17 02 19 ES Claim 7 4 ogin Information Last Successful Login 06 Jul 2014 16 21 z a y UU CODE Last Failure Login 06 Jul 2014 15 48
83. e List of Outstanding Temporary eHealth Account Pending Rectification change to red color and a message is shown below it Fig A5 3 15 21 Days Another reminder message with subject REMINDER Outstanding un rectified eHealth account for 15 days is sent to service provider s Inbox daily Fig A5 4 Under Task List the List of Outstanding Temporary eHealth Account Pending Rectification remains in red color and same reminder message is shown below it Fig A5 3 22 29 Days For service provider and the delegated data entry account s after login a popup reminder message will be shown It is to remind service provider to rectify the details of eHealth account otherwise the eHealth account will be removed and the related claim s if any will be voided by back office Fig A5 5 same reminder message with subject REMINDER Department of Health Page 132 User Manual for eHealth System July 2014 Outstanding unrectified eHealth account for 15 days is sent to service provider s Inbox daily Fig A5 4 Under Task List the List of Outstanding Temporary eHealth Account Pending Rectification remains in red color and same reminder message is shown below it Fig A5 3 gt 29 Days After temporary eHealth account has been outstanding for 29 days back office of respective scheme may remove the temporary account and void the related claim s if any Before the removal of temporary account service provider w
84. e Task List and rectify the information Otherwise the claim s under this these account s if any cannot be reimbursed Thank you for your cooperation Department of Health Department of Health Page 133 User Manual for eHealth System Fig A5 1 Message to service provider s inbox for no of outstanding days 15 eHealth System Hoi HIM eS AA Lee E 32 Claim Vaccination Record f Enquiry mam g Record Confirmation je Claim Transaction X Management m eHealth Account m Rectification Monthly Statement P My Profile 4 User Manual A Proper Practice Tae s Release Notes Login Information Last Successful Login 23 Jun 2014 11 03 Last Failure Login 11 Jun 2013 15 12 List of Unread Message List of claims pending completion List of Outstanding Temporary eHealth Account Pending Rectification Task List You have 2 unread message s You have 1 record s with incomplete information You have 1 record s pending rectification eHealth System Home Page Windows Internet Explorer Health System KAN PLEASURE E 2 Claim i Y Record Confirmation a Claim Transaction Management m eHealth Account m Rectification f Monthly Statement A My Profile a User Manual l Proper Practice ma 2 9 Release Notes a Useful Link Department of Health chealth 20 06 201 4 18 30 35 Login Information Last Successful Login 20 Jun
85. e counseling ML id Date of Issue 0 10 no Press Save amp Confirm button to confirm Fig 7 11 2 7 Fig 7 11 2 8 Fig 7 11 2 1 to Fig 7 11 2 8 Claim Transaction Management Department of Health Page 123 User Manual for eHealth System July 2014 7 11 3 Void Claim Claim can be voided via pressing the link of Claim Transaction Management a Press the link Claim Transaction Management Fig 7 11 3 1 Select the method either using transaction no or eHealth account to search the corresponding claim transaction by clicking the button Fig 7 11 3 2 gt By clicking the button of Search By Transaction No you have to input the Transaction no for system to search gt By clicking the button of Search By eHealth Account you have to enter the account information for searching Fig 7 11 3 3 i Press Change to change the document type ii Press Tips for the input tips of the search information c Press Search button i By selection of transaction no the transaction details are displayed You have to input the void reason 1i By selection of eHealth Account the most recent transactions transaction date and transaction no are displayed for user to choose to void Fig 7 11 3 4 gt You have to select the transaction by clicking the corresponding radio button gt Press Select button The transaction details are displayed gt You have to input the v
86. e printed forms can be downloaded from the Download Area gt Print the full version If you choose this option you select to use system generated forms of full version of consent forms gt Print the condensed version If you choose this option you select to use system generated forms of condensed version of consent forms You need to first print out the consent to transfer personal data form which you can download from the Download Area The consent forms for various schemes are different This printed copy can be shown repeatedly to different subsidy recipients when requesting their consent Department of Health Page 19 User Manual for eHealth System July 2014 10 x th HKSAR gt eHealth System My Profile Windows Internet Explorer CHAN HEALTHY Eq zcLoress c NICO e er T ome DO egy Profile S P E Qe Login Information Service Provider ID 90000010 Username DOCTORCHAN Check Availability gt Username tips ith 4 20 characters Token Serial No 203855288 Select the printing System Settings Default Web Interface Language English option Printing Option Please choose this option for printing the co C Not to pri Print the full version C Print the condensed version If you choose this option you need to show the consent to transfer personal data to the recipients before obtaining their consent for use of subsidy vouchers The fo
87. ealth 07 12 2011 12 10 38 06 07 2014 15 46 26 Any Any m TaYailaTa 7 Confirmation Pending 1 000 Cosimdlion Details NG Pending 1 290 Confirmation Details NG Pending 2 750 Goninon Details NG 4 n J D Fig 7 7 1 2 Claim Record Department of Health E neal intranet Drotected Mode Off 4a AIM v July 2014 Pressing the Transaction No to view claim details Page 94 User Manual for eHealth System July 2014 eHealth System Record Confirmation Windows Internet Explorer Health Systern CHAN HEALTHY aio x vas mE dA m lip health FShecord Confirmation Claim Information 2 Account Information Document Type Name No of Entry Claim Information Transaction No Confirmed Time Scheme Transaction Status Service Date Service Provider Practice Bank Account No Service Type Subsidy Certificate issued by the Births and Deaths Registry for adopted children WONG CHI MAN Date of Birth Gender on or about 12 05 2005 Male W418948 48484 TC10118 16 0 18 Jan 2010 12 21 N A Childhood Influenza Vaccination Subsidy Scheme Pending Confirmation 17 Jan 2010 CHAN HEALTHY MEDICAL Clinic 2 XXX 002 000XXXX Registered Medical Practitioners Pr ess Vo i d butt on CSIV ist Dose 80 Vaccine Cost 80 Total Amount 80 Privacy Policy Disclaimer System Maintenance zl TR Fi
88. ee Engises st chealth 07 12 2011 10 44 4 Health System 4 MAK MANGO Sie gaa Pa TE Claim A ogin Information wes D ast Successful Login 07 Dec 2011 10 43 Vaccination Record ast Failure Login 07 Dec 2011 10 34 y Record Confirmation m Task List 8 Claim Transaction List of Unread Message X Management E You have 3 unread message s GO m eHealth Account 4 Rectification List of claims pending completion ER Monthly Statement You have 4 record s with incomplete information GO List of claims pending confirmation A My Profile You have 3 record s pending confirmation GO gt E User Manual VaR 22 Release Notes m Do f f f f R3Wemmet vay Aang v 7 Fig 7 10 1 Home page Select Vaccination Record Enquiry gt eliealth Syrtem ES Bg Miecroeott internet Explorer CHealth System ehealth MAK MANGO eL LED Gp Gx v Vaccination Record Enquiry Search Account Mong Kong Identity Card Please input information OR read Smart ID Card to search eHealth Account HKIC No CIZE 3 2a OR Date of Eit 1920 Fig 7 10 2 Search Account Department of Health Page 112 User Manual for eHealth System July 2014 p elieatth Syrtem EMT Pare Microsoft aterset Explore Health System MAK MANGO UL c E of Vaccination Record Enquiry 3 Oo No validated eHealth account can be found in eHealth System To view patient s vaccinat
89. em CHAN HEALTHY r health a W ecord Confirmation z S V eHealth Account Confirmation completed Please refer to the following information c eHealth Account Confirmation Time 19 Feb 2010 22 30 No of eHealth Account confirmed 2 Privacy Policy Disclaimer System Maintenance T SERE IL PD mismas amp 100 7 Fig 7 3 2 5 Completion of confirmation 7 4 Rectify Temporary eHealth Account with failed validation result All temporary eHealth accounts are validated with the Immigration Department before becoming validated eHealth accounts If a temporary eHealth account cannot pass the validation service provider should verify the details with the service recipient and use eHelath Account Rectification to rectify temporary account details The rectified temporary eHealth account will be passed to Immigration Department for validation again If there is claim using temporary eHealth account created by other service provider but with failed validation result the service provider can choose to modify the details with creation of another temporary eHealth account for the claim The system will notify the service provider to rectify the temporary account by gt sending a message with subject of Notice to rectify details in eHealth account to Inbox gt showing a task list of List of Outstanding Temporary eHealth Account Pending Rectification under Task List in Home page Different re
90. epartment of Health Page 14 User Manual for eHealth System You can click m to show the legend of scheme eHealth System My Profile Windows Internet Explorer BEES egaMly Profile Personal Particulars Medical Organization InfoXnation Practice Information Bank Information System Information Data Entry Acco M Show Active Record Only Practice Actice Information No 1 Medical Organization HEALTHY Medical Orghnization fees ht Name of Practice HEALTHY CXni ae HI Address of Practice ROOM 202 F BLOCK 1 HEALTHY Building 101 HEALTHY Road ABERDEEN HONG KONG FERAN ARN BERE A Ie 1 248202 2 Health Profession Registered ChineXefMedicine Practitioners Professional Registration No ROMO 000001 HCVS N A Active 01 Oct 2008 N A 2 Medical Organization Medical First Organization E28 rp4 Name of Practice MEDICAL Clinic 2 Hr Address of Practice ROOM A FLOOR 10 BLOCK 1 MEDICAL Building 288 MEDICAL Road ABERDEEN HONG KONG EHE FF SE 288 eR Ies 1 10 EA SS Health Profession Registered Medical Practitioners Professional Registration No RMP0000001 Scheme Information Scheme Name Service Fee Status Effective Date Delisting Date HCVS CSIV l EVSS 23vPPV a n nn r Carn 4 enna E IT T Gmm 109 7 Fig 5 1 1 3 Practice Information For Adv Profile CSN 201213 Cov 2012 19 EVSS HSS RSW 201219 RSN H
91. er groups English uppercase characters A through Z English lower case characters a through z Numerals 0 through 9 Non alphabetic characters such as S 96 2 Password length 8 20 digits 3 Avoid using names birthdays phone numbers ID numbers or words or numbers that are easily identified as password Account Status Account Status F Suspended Account Locked T Locked Ramee Ros 7 Press Add to add Data Entry Account Fig 5 1 3 1 1 Create Data Entry Account Department of Health Page 25 User Manual for eHealth System July 2014 eHealth System My Profile Windows Internet Explorer i DE XI Personal Particulars Medical Organization Information Practice Information Bank Information System Information Data Entry Account Data Entry Account List Data Entry Account Information Login Information Username NURSE HO Username tips 1 Username length 4 20 characters a MI HEALTHY Sink and select practices M MEDICAL Clinic Input the Data Entry Account Username Password Settings New Password Ins HIDE Poor gt gt Moderate gt gt Strong Confirm Password eese sesso Enter password Web password tips 1 Contains at least 3 of the following 4 character groups English uppercase characters A through Z English lower case characters a through Z Numerals 0 through 9 Non
92. et Dentected Made Off 45 QAM v Fig 7 7 2 4 Claim Information Department of Health July 2014 Page 98 User Manual for eHealth System July 2014 ie Ts rag i HKSAR GOVT Home J Inbox J Logout 06 07 2014 15 43 47 Claim Transaction Management a 2 Claim Information i Account Information Document Type Hong Kong Identity Card Name SIT LOY YEE 2457 Date of Birth Gender 10 01 1918 Female HKIC No AA120XXX X Date of Issue 26 06 07 Q Claim Information Transaction No TV14706 170 8 06 Jul 2014 15 25 Confirmed Time 06 Jul 2014 15 25 Scheme Health Care Voucher Scheme Transaction Status Ready to Reimburse 5 Service Date 06 Jul 2014 Practice NG YAT HOO Clinic 1 Bank Account No 000 X0X X00X08X Service Type Registered Chinese Medicine Practitioners Voucher Amount Claimed 130 Net Service Fee Charged 30 Reason for Visit Created By Void Reason WRONG INPUT i Confirm Void a 4 m gt E cal intranet Protected Marde Off tn QIMA v Enter Void Reason and press Confirm Void button Fig 7 7 2 5 Claim Information input void reason eHealt Syst Health System NG YAT HOO 7 MAR GOVT GD Gia QUOI 06 07 2014 15 44 18 Void Transaction Time 20144607 H06H 15 44 Void Transaction No V14706 95 2 Privacy Policy Important Notices System Maintenance Done Local intranet Protected Mode Off fg v Q10 v Fig 7 7 2 6 Completion of void claim
93. fication The steps are similar to steps in section 7 4 Rectify temporary eHealth account with failed validation result Data entry account is restricted to modify his own created temporary eHealth accounts before confirmation by service provider a Inthe menu click the menu item eHealth Account Rectification Fig 7 5 1 The corresponding page is shown Fig 7 5 2 b Select the temporary eHealth account status gt Account Status 1 Pending Confirmation temporary eHealth account entered by data entry account and pending confirmation by service provider ll Pending Validation temporary eHealth account pending validation with Immigration Department ili Validation Failed temporary eHealth account with failed result after validation with Immigration Department Service provider is required to rectify the failed account and the account will resubmit to Immigration Department for validation again gt For data entry account only status of Pending Confirmation is available and cannot choose other status c Press Search A result list is shown Fig 7 5 3 gt If the temporary eHealth account is created without any claim the Transaction No will be N A gt You can press the T in the header to view the supporting information of that column d Select the corresponding temporary eHealth account by pressing Identity Document No The details of temporary eHealth account are shown Fig 7 5
94. g 7 7 1 3 gt eHealth System Record Confirmation Windows Internet Explorer Health System CEN HEALT sks LIU D SEES X108 77 Claim Information lol x seas Englishes ES fiz Hd ehealth Fghecord Confirmation Input void reason Account Information Document Type Name No of Entry Claim Information Transaction No Confirmed Time Scheme Transaction Status Service Date Service Provider Practice Bank Account No Service Type Certificate issued by the Births and Deaths Registry for adopted children WONG CHI MAN Date of Birth Gender on or about 12 05 2005 Male W418948 48484 TC10118 16 0 18 Jan 2010 12 21 N A Childhood Influenza Vaccination Subsidy Scheme Pending Confirmation 17 Jan 2010 CHAN HEALTHY MEDICAL Clinic 2 XXX 002 000XXXX Registered Medical Practitioners Enter the void reason and then press Confirm Void button Sis Remarks O 1st Dose Vaccine Cost 80 Total Amount Void Reason TR Fig 7 7 1 4 wrong input zl FF F F NISBESEHSRE 100 7 Input Void Reason Department of Health Page 95 User Manual for eHealth System July 2014 Z eHealth System Record Confirmation Microsoft Internet Explorer Health System senpa CHAN HEALTHY ehea Ith ecord Confirmation 3 Void Transaction Time 19 Feb 2010 19 15 Void Transaction No V10219 20 4 Privacy Policy Disclaimer System Maintenanc
95. g Identity Card HKIC No B 09 01 1927 A temporary eHealth account with the same Identity Document No is found in the system Please conduct another search or create a new eHealth account B Create Account oo After getting consent from user press this button to create account Privacy Policy Disclaimer System Maintenance zl SER P OD EAR 100 7 Fig 7 2 1 9 Un registered eHealth account Department of Health Page 46 User Manual for eHealth System r 2 eHealth System Claim Windows Internet Explorer Health System CHAN HEALTHY AN CZD Ga Pile Es zie list ie ES fie X ehealth E sa gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim gt gt gt 1a Get Consent 1b Enter Details 1c Complete Creation Confirm Account Account Information Reference No Document Type eno Name HO HEALTHY faf if EE Date of Birth 30 12 1920 Gender Male Date of Issue ame A222XXX X A temporary eHealth account with the same identity document no and date of birth is found in the System Please verify all information against those on the recipient s presented documen Privacy Policy Disclaimer System Maintenang E COCO A e 7 You may continue to claim for the existing temporary eHealth account by pressing Confirm button Fig 7 2 1 10 Temporary eHealth Account gt eHealth System Claim Win
96. he login information carefully as the system will auto lock the user after 5 consecutive invalid attempts To unlock your account you should contact the back office staff of the respective scheme il A warning message will be displayed at your home page 1f you haven t changed your password for over 60 days iil You will be logged out automatically after idling for 20 minutes 3 2 Data Entry Account Login Service Providers can create Data Entry account to assist them in the daily operation The Data entry account can login the system using the username password and the corresponding service provider ID or username In the login page select Data Entry Account from the Account Type Fig 3 2 1 Input username password and the service provider ID username in the login screen Click Login button to login a oS H After login is successful the home page 1s displayed Fig 3 2 2 Department of Health Page 8 User Manual for eHealth System July 2014 Select Data Entry Account eHealth System System Login Windows Intemet o Di E Health Syste M ues zn chealth a Login J Login y User Manual ES Useful Link Username NURSE DE Password eee eee ee CZ FAQs Service Provider ID Username 90000300 Contact Us e Easy Guide Account Type C Service Provider amp Data E Forgot Password R3 e Download Area aA 5 Release Notes
97. he old new and confirm password are displayed for input You can enter the current password to the Old password and enter new password to the New Password and Confirm Password Then you can press Save to save the change eHealth System My Profile Windows Internet Explorer i CIE x Service Provider ID 90000010 Username DOCTORCHAN Check Availability gt Username tips 1 Username length 4 20 characters Token Serial No 203855288 Q System Settings Click Change Default Web Interface Language English Printing Option IVRS password Please choose this option for printing the consent form for each transaction Enter the old and C Not to print If vou choose this option yo loaded from the Download Not to print f Jownioad new password Print the full version C Print the condensed version If you choosg ton you need to show the consent to transfer personal data to the recipients before jnsent for use of subsidy vouchers The forms for the respective schemes can be rom the Download Area Password Settings Change Web Password Iv Change IVRS Password IVRS password tips 1 Password must only consists of numerals 0 through 9 2 Password length 6 digits 3 Avoid using birthdays phone numbers ID numbers or numbers that are easily identified as password Old Password New Password TITTEN Confirm Password mTmTT a
98. he respective schemes can be downloaded from the Download Area Password Settings F Change Web Password zie NL T NULL TL Sinite amp 100 7 Press Edit to start edit Fig 5 2 1 My profile Department of Health Page 32 User Manual for eHealth System July 2014 5 2 1 Change printing option Press Edit button to start changing You can select option for printing the consent form Then press Save button to save the change Please refer to the previous section of Change printing option under Service provider Section 5 1 2 3 for details eHealth System My Profile Windows Internet Explorer ese list ies ZHealth System E sena NURSE_HO for CHAN HEALTHY C hea Ith E P aV y Profile Login Information Username NURSE HO nuew System Settings Printing Option Piease choose this option for wing the consent form for each transaction C Not to print If you choose this option you need pre printed forms which can be downloaded from the Download Brea 6 Print the full version f you choose this option you need to show the consent to transfer personal data to the recipients before obtaining their consent for use of subsidy vouchers The forms for the respective schemes can be downloaded from the Download Area C Print the condensed version Password Settings Change Web Password Cancel x Save
99. he status and press Search button Fig 7 5 2 eHealth Account Rectification Department of Health Page 83 User Manual for eHealth System ile Es is Pee ES 8 18 health eHealth System eHealth Account Rectification Windows Internet Explorer Health System CHAN HEALTHY eHealth Account Rectification eHealth Account Record S e nuspw eHealth Account Rectification List Any Identi Document Date of No Issue Date of Birth Gender Reference No Transaction No Record Sta P HO CHUNK PAK 81 HKIC A222XXX X 28 01 2006 Cerise 30 12 1920 Male C10112 32 8 N A Pending Validez 82 HKBC C222XXX X N A CHEUNG BO YEE 28 09 2008 Female C10115 40 1 N A Pending Valide 83 Doc l H455XXXXX 02 01 2005 CHU KU LIK 28 09 2003 Male 10115 41 2 NIA Pending Validez 84 HKIC M963 X 05 05 2005 LEE MING 1930 Male C10119 87 1 N A Pending Validez 85 ID235B C1234 X N A CHAN SIU MING 28 09 2005 Male C10127 110 0 N A Pending Validez 86 ADOPC A1i230K 29 N A MA TAI MAN 18 02 2006 Male 10127 112 2 N A Pending Validez 87 HKBC S166 N A YEUNG SZE LAM 14 08 2007 Female C10129 133 9 N A Pending Validez 88 HKIC K58 HUI MING 2006 Male C10202 136 2 N A Pending Valide 89 HKIC P742XXX 5 ON LO MING 2006 Male C10204 166 1 N A Pending Validez WONG LO PAK Pending 90 HKIC B222XXX EFA 30 12 1931 Male C10217 199 5 N A Confirmation al TN RS XU 7 Press the Identit
100. he transaction Fig 7 11 2 4 Department of Health Select the method Fig 7 11 2 2 Transaction Status Incomplete Service Date 23 Jun 2014 Practice SHUM WOON WO Clinic 1 Bank Account No 000 X0X X00X10X Service Type Registered Medical Practitioners Voucher Amount Claimed 200 Net Service Fee Charged To be provided Reason for Visit To be provided July 2014 eHealth System ae English Logout Claim Claim Transaction Management Search Information Document Type Change Hong Kong Identity Card HKIC No Tips EE555553 5 Date of Birth Enter the search information and press Search button Fig 7 11 2 3 Practice SHUM WOON WO Clinic 1 Bank Account No 000 X0X X00X10X Service Type Registered Medical Practitioners Voucher Amount Claimed 200 Net Service Fee Charged 50 Reason for Visit Edit Press Modify button to start update Fig 7 11 2 5 Press Next button after update finish Fig 7 11 2 6 Page 122 User Manual for eHealth System July 2014 Practice SHUM WOON WO Clinic 1 Bank Account No 000 X0X X00X10X Service Type Registered Medical Practitioners Voucher Amount Claimed 200 Document Type Hong Kong Identity Card HKIC No Net Service Fee Charged EE555XXX X 50 Name Reason for Visit CHAN KA MAN Innapai DOB Preventive s lt 1938 Health advic
101. iation HCVS CIVSS Hong Kong Identity Card HKIC Certificate of Exemption EC Document of Identity Doc I Hong Kong Birth Certificate HKBC Re entry Permit REPMT Permit to Remain in HKSAR ID235B ID235B Non Hong Kong Travel Document VISA Adoption Certificate ADOPC Department of Health Page 137 User Manual for eHealth System July 2014 Appendix 7 Fields description for different identity document types Claim Search Account Field Name Field Format Search Account Pre filled Pre filled Consent i 999999999 9 Consent No No is generated after complete the 1i 9999999999 Online Pre Filling Consent Form applicable for CIVSS Search Account HKIC No HKIC No i XX999999 7 SIUE D ii XX9999997 Search Account Registration No Registration No i XX999999 7 En ii XX9999997 Search Account Document No Document No LLLLLLLLL Doc I Re entry Permit No ID235B Search Account Visa Reference Visa Reference XXXX 9999999 99 7 Non Hong Kong No No XXXX99999999097 Travel Documents Search Account No of Entry No of Entry X999999 99999 Adoption Certificate Search Account Date of Birth Date of Birth i DD MM YYYY HKIC HKBC ii DDMMYYYY Doc I Re entry lii D M YYYY Permit Adoption iv MM YYYY Certificate MMYYYY i M YYYY ii YYYY Search Account Date of Birth Date of Birth DD MM YYYY ID235B Non Hong Kong jl DDMMY Y Y Y T
102. ication You have 1 unread message s C10 gt m Monthly Statement List of claims pending completion A My Profile ethave 1 record s with incomplete imag GO gt List of claims pending confirmation a User Manual m You have 4 record s pending confirmation oC gt Proper Practice E SA Release Notes d Done Local intranet Protected Mode Off yay 100 v Fig 7 3 1 1 Home Page eHealth System Record Confirmation Windows Intemet Explorer ZHealth System MAK MANGO Egrecord Confirmation Search Record SERS eS 2 1B chealth 07 12 2011 11 51 24 Confirmation Type amp Claim Transaction C eHealth Account vi Include Incomplete Clai Input the selection ne criteria and press Practice Any h ec 2 i a Search button Scheme Any Y Privacy Policy Important Notices System Maintenance ie I MM e iS XL Fig 7 3 1 2 Record confirmation Search Claim Transaction Department of Health Page 66 User Manual for eHealth System July 2014 ZH eu ith System NG YAT HOO HKSAR GOVT Glue Gas Gass ep 06 07 2014 15 46 26 Egrecord Confirmation If you check Include Incomplete Claims incomplete claims will be a Claim Record h z Cut off Date 06 Jul 2014 z tice ys Any Data Entry Account Scheme Any V Include Incomplete Claims
103. ill still receive the same reminders as that outstanding for 22 29 days 1 e Fig A5 3 A5 4 A5 5 After the temporary account is removed by back office of respective scheme a message with subject Removal of un rectified eHealth account will be sent to the service provider s Inbox Fig A5 6 Afterwards no reminders will be sent to service provider Notice to rectify details in eHealth account 14 Oct 2009 21 17 i ERHEXSELD BIET 14 Oct 2009 20 38 ESSI 14 Oct 2009 17 24 EE GHRERSERSFO BH 14 Oct 2009 17 24 SE GRERSERSFO HRA 14 Oct 2009 14 35 EE GHRERSERSFO RA 02 Oct 2009 00 40 ZE GRBSSSRSFPO HRA 01 Oct 2009 06 01 Discontinued use of Voucher Account Creation Form and other amendments to the HCVS 01 Sep 2009 01 57 Terms and Conditions of Agreement H R BHESESSEERESDIEH amp R Eit EES SIB IEBI ERAR RISET Temporary service suspension for System upgrade on 01 Sept 2009 Tuesday 20099518 25 Aug 2009 19 25 H DRE LGECTE LETT Reimbursement of voucher claims F 388 amp amp FR E 4 28 25 Aug 2009 19 19 e e A MoM M D K Page 1 of 2 17 items aad Note The message s will be kept for 180 days Subject Notice to rectify details in eHealth account o EN Content RERA ite das e BOIS IOLTIEPRESHUSDAY ARE iene a PPE RE C e EAEE Bb AO P RA SESEUEIT AE EIE A GE RER Please be informed that some details of the eHealth account s created by you cannot be validated Please check th
104. ion records if any please input the Name in English and Gender health Input Recipient Information e s Hong Kong Identity Card C12345609 1920 CHAN TA MAN ran E OFemale Male Cancel x Nest Prvacy Policy Dott aime System Marntenance gee e i Fig 7 10 3 Input Recipient Information for non validated eHealth account gt lleadh Syrtem home Pare Microepft letereet 3104 ZHealth System MAK MANGO v Vaccination Record Enquiry Confirm Recipient Information pev Uber Hong Kong Hentity Card C123455 9 1920 CHAN TAI MAN Proceed fo ala 1 2 gt Pracy Policy Dot aimev 0ystem Maentenaece gre e Fig 7 10 4 Service Recipient Information Department of Health Page 113 User Manual for eHealth System July 2014 apy w nig 2e Ig PRP Mie x Health System morus MAK MANGO ehealth ee GL Ea V Vaccination Record Enquiry Hong Kong Identity C ard CHAN TAI MAN C123456 9 on Record No of records eHealth System 1 Hospital Authority 2 1 1934 2010 Seasonal Inhuenza 2009 2010 NIA Hospital Authorty 2 OG Feb 2010 Human Seine infuenta 2009 2010 N A Errofed Doctors eMS 3 1i Dec 2003 Seasons Inhoenza 2009 2010 NA Hospital AuthorRy PL IIT UP 1 Health sem Vaccination Record Provider Cert cate of Exemption Document of identity Hong Kong Brin Certcate Established Hong Kong Re entry Permit Perna to Remain 6 HKSAR ID 235
105. l 2014 15 48 ee Claim Transaction CY Management giask List List of Unread Message za eHealth Account m Rectification You have 1 unread message s exe Emu Monthly Statement List of claims pending completion A My Profile You have 1 record s with incomplete information GO gt i List of claims pending confirmation User Manual You have 4 record s pending confirmation Oo l Proper Practice a SA Release Notes T ne ocal intranet Protect le ay amp Y Do Local i P ed Mode Off f R 100 Fig 7 9 1 Home Page E zd NG YAT HOO m urge Ed eS he ies chealth C nbox O 06 07 2014 15 54 06 EMonthly Statement Monthly Statement Summary Practice NG YAT HOO Clinic 1 e Statement As of 01 Jul 2014 Q4 Local intranet Protected Mode Off Fig 7 9 2 Monthly Statement Summary Search record Department of Health fA Q10 July 2014 Page 107 User Manual for eHealth System July 2014 i eHea h System Ma taten CEOD CHEZ 06 07 2014 15 54 38 EMonthly Statement Monthly Statement Summary Practice NG YAT HOO Clinic 1 Statement As of 01 Jul 2014 eHealth System Monthly Statement As of 01 Jul 2014 Service Provider ID 90002980 Statement Issue Date 03 Jul 2014 Service Provider Name NG YAT HOO Practice No 1 Name of Practice NG YAT HOO Clinic Bank Account No 000 X0X X00X
106. laim W Comm Details Choose the language ERN and the version for the eo Se ERE ZXITHEZCH Hong Kong identity Card printout of the consent CHAH T I MAH T Eur Ha 1920 Male form Press Print CTZXX XXX j 074201413 S women Full version A new window with Elderly Vaccination Su 5i INS English the Consent Form is ci MANGO Clinic 1 Condemsed version displayed Fig nk Aceon No XXXd0200xxxxx Z PA i Typo Registered Medica Pre e cam um 7 2 3 4 0 T ESIV 2012213 HA 130 Vaccine Cost 60 injection Cort 50 An 120 You can press the dario are reminded to ak the recipient sg Ihe coner form for ess nat EI Pat coment For Z Print Consent Form button a popup window will be shown Prevacy Prey Croce Preia Har sroe F l an xk OG D D mW e Fig 7 2 3 3c Confirm Details the Print Consent Form button 1s available for Not to print option for most vaccination schemes E Heath System Claim e Wi oc 2 CHI TAI YAN i ehea Ith T Si Vine al eee i RRA laim Los Health Care Voucher eennhaaan eR ee eee 1 Search Account gt gt gt 2 Enter Details 3 Complete Claim Confirm Details nus Account Information Document Type Hong Kong Identity Card Name CHING YUE 2211 Date of Birth Gender 1937 Female Select the language HKIC No BB111XXX X Date of Issue 12 01 07 and press the button Claim Information P
107. laiming transaction for temporary and validated eHealth account are shown in Appendix 3 while the workflow for service provider and data entry account in claiming transaction are shown in Appendix 4 As the user of this system will touch on clients personal information Appendix 1 shows some good practice notes on security for reference 7 2 Claim Transaction Service provider and data entry account can claim transaction for eligible patient via the Claim function in the menu For temporary eHealth account created by data entry they should be confirmed by service provider before validating with Immigration Department Eight identity documents are accepted they are i Hong Kong Identity Card ii Certificate of Exemption ii Document of Identity iv Hong Kong Birth Certificate Established v Re entry Permit vi Permit to Remain in HKSAR ID235B vii Non Hong Kong Travel Document viii Adoption Certificate The eligible patient should be a holder of one of the accepted identity documents The Department of Health Page 39 User Manual for eHealth System July 2014 accepted document list for different schemes is shown in Appendix 6 Temporary eHealth account without claiming transaction can be created for eligible patient via this function too Several temporary accounts can be created with same identity document no however the total amount of subsidy entitled is restricted to the maximum amount of subsidy for an
108. ls 1c Complete Creation nua Enter Details Current Practice HEALTHY Clinic 2 Please enter the account information shown on Hong Kong Re entry Permit Re entry Permit No Name in English CHEUNG _ MING MING Surname Given name Gender Female Male Date of Birth 28 09 2006 Date of Issue 01 01 2009 e x Privacy Policy Disclaimer System Maintenance xj 1 aT Fig A7 5 Create Account Enter Details Hong Kong Re entry Permit Health System CHAN HEALTHY miClaim gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim 1a Get Consent gt gt gt 1b Enter Details 1c Complete Creation nua Enter Details Current Practice HEALTHY Clinic 2 Please enter the account information shown on Permit to Remain in HKSAR ID 235B Birth Entry No C1234567 Name in English CHAN SIU MING Surname Given name Gender C Female Male Date of Birth 28 09 2005 Permitted to Remain Until 31 12 2010 Input Tips Enter Permitted to Remain Until DD MM YYYY e ca Privacy Policy Disclaimer System Maintenance z FF i EJEBRASSUBES amp 105 7 Fig A7 6 Create Account Enter Details Permit to Remain in HKSAR ID235B Department of Health July 2014 Page 143 User Manual for eHealth System ZHealth System CHAN HEALTHY T O m mai box 7 T O sie uia wLlaim
109. lth Care Voucher Scheme Childhood Influenza Vaccination Subsidy Scheme Elderly Vaccination Subsidy Scheme Human Swine Influenza Vaccination Subsidy Scheme Residential Care Home Vaccination Programme Selection of practice Privacy Policy Disclaimer System Maintenance zi E I P I OD Rz 100 7 Fig 7 4 9 Selection of practice eHealth System eHealth Account Rectification Windows Internet Explorer CHAN HEALTHY anmemum AEN CZD ETI feHealth Account Rectification z Rectify eHealth Account Information 2 Reference No C10218 216 7 Temporary eHealth Account Record Created by other Service Provider Document Type Hong Kong Identity Card HKIC No D222222 2 Date of Birth 30 12 2006 Name in English fu KIN TUNG Surname Given name The original Chinese Commercial Code 2621 0256 6639 lt ff t Name in Chinese EBEN e Gender C Female Male eHealth account Date of Issue 01 02 08 details are Transaction No TC10218 56 6 copied here few Transaction gt If you notice that the HKIC No does not match with the respective person please use the View Transaction button to void the claim and the respective eHealth account will be removed automatically Privacy Policy Disclaimer System Maintenance Beg A E E E D E REBBAIHEE 100 Fig 7 4 10 Enter the new temporary eHealth account information Department of Health Page 79 User Manual for eHealth S
110. lth Care Voucher Scheme HCVS Starting from 19 October 2009 three new schemes are introduced into eHealth System for claiming vaccination subsidies for eligible patients The three new schemes are Childhood Influenza Vaccination Subsidy Scheme CIVSS Elderly Vaccination Subsidy Scheme EVSS and Residential Care Home Vaccination Programme RVP Besides Hong Kong Identity Card HKIC and Certificate of Exemption EC six identity document types are accepted for different schemes They are Hong Kong Birth Certificate Established HKBC Hong Kong Re entry Permit REPMT Document of Identity Doc I Permit to Remain in HKSAR ID235B Non Hong Kong Travel Document VISA and Certificate issued by the Births and Deaths Registry for adopted children ADOPC Department of Health Page 4 User Manual for eHealth System July 2014 2 Definitions Validated eHealth account A registered and validated account in the eHealth System Temporary eHealth account Account registered in eHealth System but has not been validated with Immigration Department Department of Health Page 5 User Manual for eHealth System July 2014 3 Login The system is available in Chinese and English version and some of the functions are available in text only version You can switch among the versions by pressing the S 35 English and Text only version on the top right hand side Service Providers can login the system with their username
111. lth System Claim Transaction Management Windows Internet Explorer cji A Lis Health System Eg id 285 TSUN MANGO health 0 06 2014 17 48 09 Claim Transaction Managemer Void Transaction completed The eHealth Account C10A02 508283 7 is also removed Please record the Void Transaction No V14620 99 3 in consent form Void Transaction Time 20 Jun 2014 17 47 Void Transaction No V14620 99 3 Return to eHealth Account Rectification Privacy Policy Important Notices System Maintenance 100 Fig 7 7 3 5 Completion of void claim 7 8 Claim Transaction Management Retrieve and input outstanding claim information under HCVS Service provider or data entry account can use this function to enquire or modify the claim details a Inthe menu click the menu item of Claim Transaction Management Fig 7 8 1 The corresponding page is shown Fig 7 8 2 b Enter the selection criteria such as practice status transaction time transaction no and scheme gt For data entry account only status of Pending Confirmation is available and cannot choose other status gt You can click the calendar image to select the date c Press Search button A result list with record summary is shown Fig 7 8 3 gt The Record Summary shows the total amount for different claim status in the result list gt Youcan press the T in the header to view the supporting information of that col
112. me An Amount Name Account Type Claimed Status SIT LOY YEE ARE WENG CHUNG KAI GRISE 06 07 2014 15 40 26 m Validated Account 130 Ready to Rein validated Account 150 Ready to Reim Pending Pending eHealth Confirmation Account Validation Reimburse Ready to Voided Reimbursed Suspended Total Ama Claimed i 0 0 280 0 0 0 Fig 7 7 2 3 Claim Record Press Transaction No to view the details a erected Made Off tn dann v 7 NG YAT HOO C MAR GOVT Ga 06 07 2014 15 42 29 Claim Transaction Management 9 Claim Information T Account Information Document Type Hong Kong Identity Card Name SIT LOY YEE 22k 5i Date of Birth Gender 10 01 1918 Female HKIC No AA120XXX X Date of Issue 26 06 07 Claim Information Transaction No TV14706 170 8 06 Jul 2014 15 25 Confirmed Time 06 Jul 2014 15 25 Scheme Health Care Voucher Scheme Transaction Status Ready to Reimburse Service Date 06 Jul 2014 Practice NG YAT HOO Clinic 1 Bank Account No 000 X0X X00X08X Service Type Registered Chinese Medicine Practitioners Voucher Amount Claimed 130 Net Service Fee Charged 30 Reason for Visit Principal Preventive Preventive care with Chinese medicine internal or exterpeteppHeate Crested By etus Press Void button d lt Back Nane E I nral intran
113. ment of trauma Management of acute episodic Print full version of consent form condition Hy English Management of trauma Change Printing Option After principal and secondary reason for visits are added You can press Change Press Back button to go back Press Claim to proceed Printing Option to change to claim main page the printing option Fig 7 11 1 17 Fig 7 11 1 18 Fig 7 11 1 19 eHealth System Claim Change Printin tion Please choose this option for printing the consent form for each transaction Not to print If you choose this option you need pre printed forms which can be downloaded from the Download Area Management of acute episodic Print the full version condition Print the condensed version Management of trauma If you choose this option you need to show the consent to transfer personal data to the Print full version of consent form recipients before obtaining their consent for use of subsidy vouchgfs The forms for the Hz English respective sche s can be downloaded from M the Downloag ea Change Printing Option g Opt Press Print full version of l Press Confirm to Select a printing option consent form to print the confirm claim details consent form Fig 7 11 1 20 Fig 7 11 1 21 Fig 7 11 1 22 Department of Health Page 119 User Manual for eHealth System July 2014 e
114. mes birthdays phone numbers ID numbers or words or numbers that are easily identified as password N Account Status Account Status F Suspended Account Locked F Locked Add zj a Fig 5 1 3 1 Data Entry Account Maintenance Department of Health Page 24 User Manual for eHealth System July 2014 5 1 3 1 Create Data Entry Account a Press Add button in tab page Data Entry Account Maintenance under My Profile Enter the data entry account username select the available practices and enter the initial password The username should be unique under the Service Provider You should follow the password tips to input the password C Press Save to create the data entry account Then the username of the new data entry account will be shown in the Data Entry Account List on the left hand side 2 eHealth System My Profile Windows Internet Explorer Profile rticulars Medical Organization Information Practice Information Bank Information System Information Data Entry Account Maintenance try Account List Data Entry Account Information Username Login Information Username Username tips 1 Username length 4 20 characters ver HEALTHY Clinic M MEDICAL Clinic Password Settings New Password Eg Confirm Password cm Web password tips 1 Contains at least 3 of the following 4 charact
115. minders will be created to the service provider to remind about the un rectified temporary account in different period A summary of different reminders is in Appendix 5 Ultimately if the temporary eHealth account has been outstanding for 29 days the Scheme Administrator may remove the account and void the related claim s if any Department of Health Page 72 User Manual for eHealth System July 2014 a Inthe menu click the menu item eHealth Account Rectification or pressing Go besides the task list of List of Outstanding Temporary eHealth Account Pending Rectification in Home Page Fig 7 4 1 The page of eHealth Account Rectification is Shown Fig 7 4 2 gt By pressing the Go the system will automatically retrieve the outstanding records to place in the result list go directly to step d b Select Validation Failed from the eHealth Account Rectification List c Press Search A result list 1s shown Fig 7 4 3 gt If the temporary account is created without any claim the Transaction No will be N A d Select the corresponding temporary account by pressing the Identity Document No The details of temporary eHealth account are shown gt The details of a temporary account can only be rectified by the service provider who owns the practice where the account was created please refer to step e below gt If the temporary account is created by other service providers
116. move button to remove the temporary account if he she does not have any claim j Press Modify button A pop up window is shown to remind you that you are going to create another temporary eHealth account for the modification Fig 7 4 8 k Press Yes button to continue l If you have more than 1 practice the system will ask you to select the practice for the creation Fig 7 4 9 m The system will copy the original temporary eHealth account details to the input screen You can modify the information Fig 7 4 10 Press Save button after the details is modified n You should click the checkbox of I declare and press Confirm button to confirm the creation Fig 7 4 11 o Areference no for the newly created temporary eHealth account will be generated Fig Department of Health Page 77 User Manual for eHealth System July 2014 7 4 12 p You may press Return to go back to eHealth Account Rectification page ac LIE XC Health System lt p Zu CHAN HEALTHY A ehealth n EhHealth Account Rectification Rectify eHealth Account Information Reference N C09922 306 7 ere Typ Hong Kong identity Card 65 4554 4 1920 WONG Iain ete Eee Female Male focos n Method Manual input an TV0 922 11 2 Y Reed Sian Care If you notice that the HKIC No does not match with the respective person please ls EERE A Fig 7 4 7 Temporary eHealth Account Information
117. n can be changed by pressing icon x Fig 7 2 3 3a b gt Notto print If you choose this option you select to use pre printed forms instead of using system generated forms The pre printed forms can be downloaded from the Download Area gt Print the full version If you choose this option you select to use system generated forms of full version of consent form Fig 7 2 3 3d gt Print the condensed version If you choose this option you select to use system generated forms of condensed version of consent form Fig 7 2 3 3e You need to first print out the consent to transfer personal data form which you can download from the Download Area The consent form varies for different schemes This printed copy can be shown repeatedly to different patient when requesting their consent g If you have selected Print full version or Print condensed version you should select the language for the printout of Consent Form Then press the print button A new window is displayed for you to print the form for the patient to sign on Fig 7 2 3 4 or Fig 7 2 3 5 Only if you have clicked the Print button the checkbox of I hereby confirm that will be enabled h Click the checkbox of I hereby confirm that and press Confirm button to confirm Department of Health Page 52 User Manual for eHealth System July 2014 Page 3 Complete Claim of Claim is shown Fig 7 2 3
118. nge Web Password hatch cis DIDI Poor Moderate Strong Confirm Password eee eoo Web password tips 1 Contains at least 3 of the following 4 character groups English uppercase characters A through Z English lower case characters a through z Numerals 0 through 9 Non alphabetic characters such as S 96 Password length 8 20 digits Avoid using names birthdays phone numbers ID numbers ads or numbers that are easily identified as password d 3 Account Status Account Status Suspended Account Locked F Locked Save 4 IN zu 0 0 UUUUUUUUUUUUUUUUUUERUUUUUUUUIELOCUUUUUUUUME HAN o APU aR 100 Press Save after change Fig 5 1 3 2 3 1 Suspend and reactive data entry account Department of Health Page 30 User Manual for eHealth System July 2014 5 1 3 2 4 Unlock data entry account If the data entry account has attempted 5 consecutive invalid login the account is locked and cannot login again Service provider can unlock the account by un clicking the Locked from the Account Locked field eHealth System My Profile Windows Internet Explorer J Hs Pee a ealth System E T m AN HEALTHY d chealth egy Profil Personal Particulars Medical Organization Information Practice Information Bank Information System Information Data Entry Account Data Entry Account List Da
119. nt Record B Es EAE English dw ERU ip health eHealth System Record Confirmation Windows Internet Explorer Health System Seal EIN aem Giana Rejection record Identity Document ument Document Date of Schemed Typed No d Issue Name Date of Birth Gender Creation Time Time Name of Practice HCVS UP815165 5 05 05 2005 hea b EON 05 1920 Mae 22 Jan 2000 MEDICAL Clinic Page 1 of 1 1 items adz Reject x 3 P OAE Aime 7 Press Reject button to reject the confirmation Fig 7 6 1 4 Reject record Department of Health July 2014 Page 87 User Manual for eHealth System July 2014 Ji eHealth System Record Confirmation Microsoft Internet Explorer CHealth System CHAN HEALTHY Egrecord Confirmation V eHealth Account Rejection completed Please refer to the following information eHealth Account Rejection Time 19 Feb 2010 19 08 No of eHealth Account rejected 1 Privacy Policy Disclaimer System Maintenance zl EaR B mR 7 Fig 7 6 1 5 Reject Complete Department of Health Page 88 User Manual for eHealth System July 2014 7 6 2 Removal via eHealth Account Rectification a Inthe menu click the menu item eHealth Account Rectification Fig 7 6 2 1 The corresponding page is shown Fig 7 6 2 2 b Select the temporary eHealth account status gt Account Status 1 Pending Confirm
120. o confirm Fig 7 7 1 4 A void Transaction No is displayed for you to mark on the consent form Fig 7 7 1 5 i Press Return to go back the Record Confirmation page Department of Health Page 93 User Manual for eHealth System eHealth System Record Confirmation Windows Intemet Explorer ZHealth System MAK MANGO Egrecord Confirmation Search Record nus Confirmation Type amp Claim Transaction e Claims Cut off Date 07 12 2011 Practice Any Data Entry Account Any Scheme Any Privacy Policy Important Notices System Maintenance LL POP K3Localintenet Fa 10S 7 Fig 7 7 1 1 ZH ealth EAE Egrecord Confirmation 2 Claim Record T Cut off Date 06 Jul 2014 Data Entry Account Any V Include Incomplete Claims Doc Type Identity Doc No Transaction No Transaction Time Time i HCVS 03 p HKIC TV14703 153 5 BB180XXX X HCVS 03 Jul 2044 m TV14703 154 4 Hevs 03 Jul 2014 HKIC TV14703 155 0 09 41 AA123XXX X HCVS 03 Jul 2014 HKIC TV14703 156 2 09 41 CC222XXX X 5 HCVS 03 Jul 2014 HKIC TV14703 157 4 09 42 CC235XXX X Page 1 of 1 5 items Confirm Selected gt eHealth Account Search Claim Record Practice Scheme Amount 3 Claimed Status tg anos cu KWAN CHUNG KWAI 88 LUK KAM YAU ESA CHOI TAI CHOO BAR CoH B e ch
121. oid reason Press Void button Fig 7 11 3 5 Enter the void reason and press Confirm button Fig 7 11 3 6 Press Confirm button again to re confirm the void action Fig 7 11 3 7 C 09 eA A void transaction no 1s created for this void You have to write down the void transaction no to the consent form Fig 7 11 3 8 h Press Return to return to Claim Transaction Management search page Department of Health Page 124 User Manual for eHealth System Press Claim Transaction Management button Claim Transaction Management Claim Please select Practice 000 XOX X00X10X Room 72 Floor 72 WOON WO Building 7100 WOON WO Road QUARRY BAY HONG KONG SHUM WOON WO Clinic 2 000 X0X X00X10X Room 72 Floor 72 WOON WO Building 7100 WOON WO Road QUARRY BAY HONG KONG amp 10096 v 23 Jun 2014 12 00 Cancel 1V14623 71 1 Page 1 of 1 1 items 100 Fig 7 11 3 4 Department of Health July 2014 Enter the search information and press Search button Select the method diac EE555553 5 Date of Birt 10 10 1938 Fig 7 11 32 Fig 7 11 3 3 Enter the void reason and press Confirm button Press Void button 50 Reason for V si Fig 7 11 3 5 Page 125 User Manual for eHealth System July 2014 Press Confirm to confirm void claim details The eHealth Account
122. omplete Claim 1a Get Consent gt gt gt 1b Enter Details 1c Complete Creation Enter Details Current Practice HEALTHY Clinic 2 Please enter the account information shown on Document of Identity Document No Name in English HU KNHoG Surname Given name Gender C Female Male Date of Birth 28 09 2003 Date of Issue 02 01 2005 eu Privacy Policy Disclaimer System Maintenance xj ER OARRAK 100 7 Fig A7 3 Create Account Enter Details Document of Identity Health System CHAN HEALTHY gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim 1a Get Consent gt gt gt 1b Enter Details 1c Complete Creation Enter Details Current Practice HEALTHY Clinic 2 Please enter the account information shown on Hong Kong Birth Certificate Established Registration No C222222 A Date of Birth 28 09 2008 Cin Word Please select 28 09 2008 Name in English CHEUNG BOYEE Surname Given name Gender Female Male e ca Privacy Policy Disclaimer System Maintenance xj M m UOO O Fig A7 4 Create Account Enter Details Birth Certificate Department of Health July 2014 Page 142 User Manual for eHealth System ZHealth System CHAN HEALTHY O m T box 7 T O sie uia m laim gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim 1a Get Consent gt gt gt 1b Enter Detai
123. onfirmation L User Manual You have 4 record s pending confirmation GO gt Proper Practice pe Release Notes d Done Gi Local intranet Protected Mode Off fa v 100 v Fig 5 1 The menu 5 1 Service Provider 5 1 1 View personal medical organization practice and bank information Click the tab page of Personal particulars Medical Organization Information Practice Information and Bank Information to view own information Fig 5 1 1 1 to 5 1 1 5 The Show Active Record only in tab page of Medical Organization Information Practice Information and Bank Information is defaulted to be clicked so that only those active medical organizations practices and banks are shown You can unclick it to view all records Click the u a popup window will show the legend of scheme in Practice Information Department of Health Page 13 User Manual for eHealth System July 2014 Press the Personal particulars to show the information Ai uu MT 1 My Poo AZ ner pure Mi E Sni al Healt I oi T CHAN HEALTHY f health A Pere I Parte ters Me Ot gscuaieu ddiurmeootr Pract es i abut Bank Hber mal ayali hilortiathes ala ry Ac ite CHAN HEAL THY M21 1 MC N UP900001 4 fir amp pondence Ades ROOM A FLOOR 10 BLOCK 1 HEAL THY Building 101 HEAL THY Road ABERDEEN HONG KONG M Adress HEAL THY GHEAL THY com Hy tree Contact Pmone N 22880001 Fa No 3388000 were Ir rimasson ir heme Mare Erect
124. or a claim has failed validation result from Immigration Department service provider can void the claim even if the claim has been created for over 24 hours 7 7 1 Void Claim via Record Confirmation a Inthe menu click the menu item Record Confirmation In the page Record Confirmation select Claim Transaction from Confirmation Type If you check Include Incomplete Claims incomplete claims will be shown This flexibility in capturing claim data only applies to HCVS d Then input the selection criteria of Cut off Date Practice Data Entry Account and Scheme Fig 7 7 1 1 gt Cut off Date is defaulted to today You can input another date or press the calendar a to select another date e Press Search A result list is shown 7 7 1 2 gt You can sort the result list by pressing the column header gt The total no of retrieved records is shown in the footer gt You can navigate among pages by pressing the page no shown on the footer gt Youcan press the T in the header to view the supporting information of that column You can press the transaction no to view the transaction details gt If you check Include Incomplete Claims incomplete claims will be shown f Select the transaction by pressing the Transaction No of the row g Press Void in page Claim Information Fig 7 7 1 3 The Void Reason is enabled for input h Press Confirm Void t
125. or each transaction C Not to print If you choose this option you need pre printed forms which can be downloaded from the Download Area C Print the full version Print the condensed version If you choose this option you need to show the consent to transfer personal data to the recipients before obtaining their consent for use of subsidy vouchers The forms for the respective schemes can be downioaded from the Download Area Password Settings Change Web Password Activate IVRS Password Save ML Cancel x Privacy Policy Disclaimer System Maintenance 4 gt I ROBAR Ros y Press Save after change Fig 5 1 2 1 1 Change username Department of Health Page 17 User Manual for eHealth System July 2014 5 1 2 2 Change default language You can select the default language to either Chinese or English The selection will also be applied to the subject of the email to your email address or the message to your Inbox You should press Save to save the change and the selection will be effective in your next login eHealth System My Profile Windows Internet Explorer l 5 ni x 7 E ed etd ES LAU x CHAN HEALTHY hea Ith EL ii d Si ee togout Ay Profile Es m l as Il Personal Particulars Medical Organization Information Practice Information Bank Information System Info
126. orer MEN 99987878 atgixd Service Provider ID 90000010 Username DOCTORCHAN Check Availability Username tips 1 Username length 4 20 characters Token Serial No 203855288 System Settings Default Web Interface Language English gt Printing Option Please choose this option for printing the consent form for each trand Click Activate C Not to print If you choose this option yt Area IVRS password in be downloaded from the Download Print the full version Eutertir hew C Print the condensed version If you choose this fer personal data to the recipients before password for the respective schemes can be Password Settings C Change Web Password Iv Activate IVRS Password IVRS password tips 1 Password must only consists of numerals 0 through 9 2 Password length 6 digits New Password mTTT 3 Avoid using birthdays phone numbers ID numbers or numbers that are easily identified as password Confirm Password mmm Cancel x Press Save after change Privacy Policy Disclaimer System Maintenance N esses mmm ENSE Fig 5 1 2 5 1 Activate IVRS account Department of Health Page 22 User Manual for eHealth System July 2014 Change IVRS password If you have activated your IVRS account you can click the Change IVRS password checkbox to change your IVRS password After clicking the Change IVRS password checkbox t
127. ouchers The forms for the respective schemes can be downloade from the Download Area HE ssword Settings Enter the old and new Iv Change Web Password Old Password ITTTTTTITDB password Eng Numerals 0 through 9 New Password n Non alphabetic characters such as 96 sonic cca Poor Moderate Strong gt A length 8 20 digits i Confirm Password ITITIPITE 3 Avoid using names birthdays phone numbers ID numbers or words or numbers that are easily identified as password T Activate IVRS Password cancel x Privacy Policy Disclaimer System Maintenance NNS Y 4 CIT T e ee Press Save after change Fig 5 1 2 4 1 Change web password Department of Health Page 21 User Manual for eHealth System July 2014 5 1 2 5 Activate IVRS account change IVRS password Activate IVRS account IVRS account is available for HCVS If you haven t activated your IVRS account the Activate IVRS password checkbox will be shown Click the checkbox and the new and confirm password will be displayed for input You can enter the password in the New Password and Confirm password and press Save button to save the change then your IVRS account will be activated After pressing Save button the Activate IVRS password checkbox will be changed to Change IVRS password Health System My Profile Windows Internet Expl
128. p 100 7 July 2014 Enter new web account password or and IVRS account password You may leave the password field blank to keep it unchanged Fig 6 1 5 Forgot password reset password completion of reset password Department of Health Page 37 User Manual for eHealth System July 2014 6 2 Data Entry Account The Data Entry Account should contact the Service Provider to reset the password 1f he she has forgotten the password Please refer to section 5 1 3 2 2 Change Reset password for data entry account for details of re setting the password Department of Health Page 38 User Manual for eHealth System July 2014 7 Operation 7 1 Overview The daily operation for eHealth System 1s related to claiming transaction for eHealth account and temporary eHealth account creation of temporary eHealth account and viewing reimbursement result To facilitate administrative work service provider can delegate data input work such as claim transaction and eHealth account creation to data entry account However the data or transactions managed by data entry account should be verified and confirmed by service provider The access right on functions for data entry account and service provider is shown in Appendix 2 The details operation such as claiming transaction management of claim transactions management of temporary eHealth accounts and reimbursement are shown in the relevant parts in this section The main flows for c
129. password tips Web password tips 1 Contains at least 3 of the folfwing 4 character groups English uppercase chagstters A through Z English lower case grfaracters a through z Numerals Jonemetfabetic characters such as S 96 2 Password length 8 20 digits 3 Avoid using names birthdays phone numbers ID numbers or words or numbers that are easily identified as password Account Status Account Status Suspended Account Locked Locked Cancel x Save gt n 4 IN gt J C N somnus RIOS 7 Press Save after change Fig 5 1 3 2 2 1 Reset password for data entry account Department of Health Page 29 User Manual for eHealth System July 2014 yy Mie 2 Suspend and reactive data entry account Click Suspended for the Account Status will suspend the data entry account Unclick Suspended will reactive the account eHealth System My Profile Windows Internet Explorer IDE x gy Profile Personal Particulars Medical Organization Information Practice Information Bank Information System Information Data Entry Account Data Entry Account List Data Entry Account Information Username 1 DE 900000 D 1 G Login Information 2 bE 90000010 2 Username NURSE HO 3 DE 90000010 3 4 DE 90000010 4 Practice V HEALTHY Clinic 5 DE 90000010 5 7 MEDICAL Clinic 6 NURSE HO 7 TESTER1 Password Settings M Cha
130. played for you to mark on the consent form Fig 7 7 3 5 Department of Health Page 100 User Manual for eHealth System July 2014 gt eHealth System eHealth Account Rectification Windows Internet Explorer iol xi feHealth Account Rectification eHealth Account Record eHealth Account Rectification List Any Identit Document Document Type No Date of Birth Gender Reference No Transaction No Record Stat A Press Identity LEE HONG 61 HKIC UPB19XXoQ 05 05 2005 T 1920 Female C09226 92 6 N A Pending Validat a Document No to 62 HKiC UPB19X0X0Q 01 01 2001 NS 1920 Female C09226 93 7 T09226 87 7 Pending Validat view details 63 HKIC UP815XXX0 01 01 2001 ER CHING 1920 Male C09226 94es P nao AU SAN NOE 64 HKIC UP815XXX X 01 01 2001 Sya m a aa 09303 96 4 N A Pending Validat 65 HKIC UP815XXX X 01 01 2001 iles 1920 Female C09304 97 6 N A Pending Validat MA TAK PF 66 HKC UPBISXXXOQ 01 01 2001 Mg 1920 Female C09305 99 9 N A Pending Validat MAK ON um 67 HKC UP815XXX0Q 01 01 2001 IAN 1920 Female C09306 100 3 N A Pending Validat 68 HKIC UP815XXX X 05 05 2006 A 1930 Male C09306 101 4 T09306 103 4 Pending Validat 69 HKIC UP815XXX X 01 01 2001 ORE ru 1920 Female C09325 119 7 N A Pending Validat AU SAI YUK ems 70 HKC UPBISXOXUQ 31 01 2006 Ean 1932 Male C09330 121 8 T09330 116 9 Pending Validat 12345678910 Page 7 of 21 207 items E AA
131. ra in mJ 1 Soares E Enter De How nacie ezend ai i nell diboccourt zl ny bs CAS nts Veena Eb Ene ew 1 3 EAD so 5 Eideri Seasonal Irfuzma Vacelration 2255 3 TRA Fiert Vcr alien uzslzy ehzrsz lamh HOVE Jdcalh carc Souter Scncmec ams 207212 Se des Cre Home xezecas Inf venta zcclp3ten ep Rien Dae AFA Sal var Vanier eo RYT r7 ZNPPV HA 50 PRS a 2b HA T tion Teia APT n 5o m Fig 7 2 3 2 Department of Health Hen crt Piece G Raed gjzecicetin TOR nae San iota vmnebpadr n1 SRC Cte Eae ees nb ues dup US Zi health RVP Click the T icon the Legend of Subsidy will be shown Enter Details Legend of Subsidy Page 55 User Manual for eHealth System July 2014 dow Home 06 07 2014 15 21 19 mlaim Eb 21 Health Care Voucher 1 Search Account gt gt gt 2 Enter Details 3 Complete Claim FN Confirm Details Account Information Document Type Hong Kong Identity Card Name SIT LOY YEE EzE 572 Date of Birth Gender 10 01 1918 Female HKIC No AA120XXX X Date of Issue 26 06 07 Claim Information Scheme Health Care Voucher Scheme Service Date 06 Jul 2014 N Practice NG YAT HOO Clinic 1 You can press this Bank Account No att o ic on to chan ge the Service Type Registered Chinese Medicine Practitioners 20 P Voucher Amount Claimed 130 printing option
132. ravel Documents D M YYYY Search Account Date of Birth Date of Birth i DD MM YYYY EC Year of Birth Year of Birth i DDMMYYYY reported reported ii D M YYYY iv MM YYYY MMYYYY Department of Health Page 13 User Manual for eHealth System July 2014 vi M YYYY vil YYYY Age and DOR i Age Date wi Year il Claim Account Creation Field Name search Account Name in English Enter Details Surname Name in English Given Name Gender Search Account Enter Details HKIC Please select Chinese Name CCCode 1 CCCodel CCCode2 iij CCCode3 iv CCCode4 CCCode5 CCCode6 Date of Issue il Search Account Enter Details HKIC Search Account Enter Details Doc I Re entry Permit Search Account Enter Details EC Date of Issue Serial No Reference Date of Issue Day Date of Issue Month Date of Issue Department of Health Age and Date of Registration Field Format Last Name Of XXXXXXXXXX Name in English max 40 characters First Name Of XXXXXXXXXX Name in English max 40 characters Gender Radio Button Select Chinese Drop Down List words that retrieved by the Chinese Character Code Chinese Commercial Code DD MM YY i DDMMYY UT d Serial No XXXXXX XXXX 9999999 99 Z Day of Date of P Month of Date of Drop Down List REN eens Year of Date of 9999 Date of Issue DD MM YYYY
133. rds a oOo FS H In your 1 login you have to change your password and accept the Agreement f eTheelth IU EB Windows leteceet Rapheres ZHealth System PII E xn 2 RP a fie ih health AZ hange Password This is your first time to login this system yo hange your password Kor NURSE HO frwac Pola Discawner Sorem Mrrienance rp o w ry TUT Saar amp me s Fig 3 2 3 Data entry account to change password for 1 login Remarks 1 You should input the login information carefully as the system will auto lock the user after 5 consecutive invalid attempts To unlock your account you should contact your Service Provider il A warning message will be displayed at your home page if you haven t changed your password for over 60 days ili You will be logged out automatically after idling for 20 minutes Department of Health Page 10 User Manual for eHealth System July 2014 4 Home Page After successful login the Home page will be displayed The service provider Home page will have the Task List showing the outstanding tasks to be completed Fig 4 1 What s new will be displayed if there 1s new information to be announced You can collapse or expand the menu by clicking the Menu bar al X fs EMS Health S E BETH NG YAT HOO c ehealth CSD S 06 07 2014 17 02 19 Jtem E TE Claim Zogin Information 06 Jul 2014 16 21 06 Jul 2014 15 48 uoa
134. ress the calendar eal to select another date c Press Search A result list is shown Fig 7 6 1 3 gt You can sort the result list by pressing the column header gt The total no of retrieved records is shown in the footer gt You can navigate among pages by pressing the page no shown on the footer gt Youcan press the T in the header to view the supporting information of that column d Select the temporary eHealth account by clicking the checkbox of the row Click the Reject Selected button to reject remove the selected temporary eHealth accounts f Press Reject button to re confirm the removal Fig 7 6 1 4 g Press Return to go back to Record Confirmation page Fig 7 6 1 5 Department of Health Page 85 User Manual for eHealth System V Health System NG YAT HOO Zogin Information Last Successful Login 06 Jul 2014 16 21 Last Failure Login 06 Jul 2014 15 48 Record Confirmay HASAR GOVT 06 07 2014 17 12 58 me Claim Transaction 4 Management slask List sg eHealth Account m Rectification List of Unread Message You have 1 unread message s m t Monthly Statement List of claims pending completion A My Profile You have 1 record s with incomplete information List of claims pending confirmation T User Manual You have 4 record s pending confirmation Proper Practice nan ae Release Notes Fig 7 6 1 1 Home Page 7 eHeal
135. rivacy Policy Disclaimer Svstem Maintenance uu n S Fig A7 1 Create Account Enter Details Hong Kong Identity Card A222222 4 LE ICE eHealth System Claim Windows Internet Explorer Sts EMSA Health System EO Ssi Ta n CHAN HEALTHY chea Ith Ge Gs NIIS miclaim gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim 1a Get Consent gt gt gt 1b Enter Details 1c Complete Creation Enter Details Current Practice HEALTHY Clinic 2 Please enter the account information shown on Certificate of Exemption Serial No 582565 Input Tips Shown on right top corner of Certificate of Exemption Reference fEEEE _ 1234567 89 B Input Tips Shown on right top corner of Certificate of Exemption Date of Issue e April 2007 Input Tips Issue date of EC as shown on right top corner of Certificate of Exemption Name in English CHAN P PAK PAK Surname Given name Name in Chinese GEE Gender C Female Male HKIC No UP989951 3 Date of Birth 31 01 1920 Date of Birth Type Date of Birth reported Date of Birth reported on travel document Drima Dalia I Iieclaimnr Quetam Maintananen zl OARE 100 7 Fig A7 2 Create Account Enter Details Certificate of Exemption Department of Health Page 141 User Manual for eHealth System ZHealth System CHAN HEALTHY gt gt gt 1 Search Account 2 Enter Details 3 C
136. rmation Data Entry Acc 2 c Qe Login Information Service Provider ID 90000010 Username DOCTORCHAN Check Availability Username tips 1 Username length 4 20 characters Token Serial No 203855288 System Settings Default Web Interface Language English gt Printing Option Please choose this option for printing the consent form for each transaction Select the default language C Not to print If you choose this option you need pre printed forms which can be downloaded from the Download Area Print the full version Print the condensed version If you choose this option you need to show the consent to transfer personal data to the recipients before obtaining their consent for use of subsidy vouchers The forms for the respective schemes can be downloaded from the Download Area Password Settings Change Web Password Activate IVRS Password Save gt VN NON I P EAiHPSREES 100 7 Press Save after change Fig 5 1 2 2 1 Change default language Department of Health Page 18 User Manual for eHealth System July 2014 5 1 2 3 Change printing option You can select personalized printing option for printing the consent form when claiming transaction There are 3 options for you to select gt Notto print If you choose this option you select to use pre printed forms instead of using system generated consent forms The pr
137. rms for the respective schemes can be downloaded from the Download Area Password Settings Change Web Password Activate IVRS Password fc gt Press Save after change Fig 5 1 2 3 1 Change print option Department of Health Page 20 User Manual for eHealth System July 2014 5 1 2 4 Change web password To change your web password you should click the checkbox of Change web password The old new and confirm password will be displayed for input You can enter the current password to the Old password and enter new password to the New Password and Confirm Password You should press Save to save the change Click the Change Web password 10 x 2 eHealth System My Profile Windows Interne amp xplorer Service Provider ID Username Check Availability gt Username tips Username length 4 20 characters Token Serial No 203855288 System Settings Default Web Interface Zangyage English Printing Option Please choose this fptigfi for printing the consent form for each transaction C Not to prin If you choose this option you need pre printed forms which can be downloaded from the Download Area amp Print th Vll version C Pri Mie condensed version If you chooge this option you need to show the consent to transfer personal data to the recipients before obtaining their consent for use of subsidy v
138. rvice Fee Charged amp Reason for Visit Principal Secondary Optional Please select Please select ZI UND Fig 7 8 5 Modify claim 7 9 Monthly Statement A message will be sent to the service provider s Inbox after reimbursement has done service provider can view the monthly statement for reimbursement details Fig 7 9 8 a Inthe menu click the menu item Monthly Statement Fig 7 9 1 The corresponding page 1s shown Fig 7 9 2 b Select the practice and statement Only statement within latest twelve months will be shown c Press Search A monthly statement is shown Fig 7 9 3 Press View Details button A summary of transactions by scheme is shown Click the scheme a list of the transactions details of a specific scheme for the statement 1s shown Fig 7 9 4 to Fig 7 9 6 gt You can press the T in the header to view the supporting information of that column e Select the corresponding claim transaction by pressing the Transaction No The claim transaction details are shown Fig 7 9 7 f Press Back to go back to the previous page with transaction list Department of Health Page 106 User Manual for eHealth System eHea ealth System eM o m Te EMES Health System Be i38 NG YAT HOO chea Ith 06 07 2014 17 02 19 TE Claim 7 ogin Information 9 Last Successful Login 06 Jul 2014 16 21 moi ion g Record Confirmation Last Failure Login 06 Ju
139. ry eHealth Account with failed validation result seseeseeeeeessssssss T2 yes Modify tetiporary eHealth account details cerar racerene Uca E amete n acies Lec cedido 82 7 6 Removal of temporary eHealth account without any claim transactions cccecceeeeeeeeeeeeeeeeeees 85 TOI Rem vevia Record Confirmation sias aet um eene du cea tura i eese an teas EAR ns sit 85 7 6 0 Removal via eHealth Account Rectification ccccccccccssecscseeesseeseeccccccecceeceececeeeeeeeeeeseeeeeeeeeeeeeses 89 7 7 NOG Aiesa UEM pud E uu s ML EIS 02 Teh Void Claim yid Record Confirmation oia We ae A teta s 95 7 7 2 Void Claim via Claim Transaction Management esses 96 7 7 3 Void Claim via eHealth Account Rectification eese eene 100 7 8 Claim Transaction Management Retrieve and input outstanding claim information under HCVS 103 Department of Health Pagei User Manual for eHealth System July 2014 7 9 INonthb SUC Ie IE foes EE E AE A ea neat ancien EA A TE EO EET EA A AT P ete assis EA TE ES E 106 7 10 yace nator Record Engu yore E E a E aE 110 7 11 T O Ve S Oaa a aa a 115 7 11 1 Cani TEOnSOCHON coisas sacs nda ea tus A tiee de ices elena esi cure bbae Dr erates 115 IT 2 Claim Transaction Management Enquiry or input incomplete claim information for HCVS 21 7 11 3 VOI doccia on LI CM II I Li D 124 APPENDIX 1 GOOD PRACTICE RELATED TO SECURITY FOR EHEALTH SYSTEM USER 12
140. sent gt gt gt 1b Enter Details 1c Complete Creation Enter Details Current Practice HEALTHY Clinic 2 Please enter the account information shown on Hong Kong Identity Card Se tek she 4 tE BEG HONG KON R ENTITY CARD fA SAMPLE paw fora fozs6 1660 a ii FI Date of Bith ERN 50 Date of issue E 01 79 13 01 07 uo WII Privacv Policy Disclaimer Svstem Maintenance xl 1H HEALTHY 0 12 1920 C Female Male ER sands 2 P PD Erang amp 10 7 Fig 7 2 1 12 Enter details after pressing Modify button with original temporary eHealth account details displayed 7 2 2 a The then Create temporary eHealth account accepted document type varies for different scheme select the document type and enter the required information for creating temporary account For detail of the fields description for different identity document types please refer to Appendix 7 If the patient is HKIC holder please input the personal details of name Chinese Commercial Code CCC gender and date of issue in page 1b Enter Details Fig 7 2 2 1 You can change the practice by pressing the image o The date of issue should be inputted and the format is DD MM Y Y or DDMMYY After entering the CCC press the Chinese Name button A pop up window is displayed for you to select the Chinese character corresponding to the CCC Fig 7 2 2 2 Then press
141. sue We 01 79 13 01 07 Cancel x Privacy Policy Disclaimey tenance o MAsHAPIRESUS 100 The issue date should be inputted and the format is SN I ER DD MM YY or DDMMYY Fig 7 2 2 Enter Details for HKIC holder Department of Health Page 49 User Manual for eHealth System July 2014 ziBl xd vas EE Health System fap EEE 3 ehealth CHAN HEALTHY Hon e inbox gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim 1a Get Consent gt gt gt 1b Enter Details 1c Complete Creation a Enter Details Choose Chinese Name Current Practice MEDICAL Clinic 2 Please select Chinese Name Please enter the account information s a de Sle x Press the Chinese G m me n BbNG KR BO ANE Click here to check the installed Characte Na M butto to i MAG Ho CHUNK PAK Chinese character Chinese Name 0149 2646 2672 e for CCC in the th FIMI Date of Birth pop up window 30 12 1920 Female Male AE Then press LN 4 8 72 ME Date of issue Confirm button 01 79 uec 28 01 06 A222222 4 7 Privacy Policy Disclaimer System Maintenance zi NNNM HENLT EA Fig 7 2 2 2 Search for Chinese character for CCC eHealth System Claim Windows Internet Explorer IDE x S248 SENE CHealth System go ZiR 2 CHAN HEALTHY C hea Ith SmLlaim gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim 1a Get Consent gt g
142. t Data Entry Account List Data Entry Account Information Username 1 DE 90000010 1 Login Information 2 DE 90000010 2 Username NURSE HO 3 DE 90000010 3 4 DE 90000010 4 Practice F HEALTHY Clinic 5 DE 90000010 5 IZ MEDICAL Clinic 6 NURSE HO 7 TESTER1 Password Settings F Change Web Password Account Status Account Status F Suspended Account Locked F Locked TiD GEIS acy Policy Disclaimer System Maintenance 4 b NO mises R10 7 Press Edit to edit the selected data entry account details Fig 5 1 3 2 1 Edit Data Entry Account Department of Health Page 27 User Manual for eHealth System July 2014 5 1 3 2 1 Change practice for data entry account You can change the practice for the data entry account by clicking the corresponding checkbox of the practice Then press Save button to make effective the change eHealth System My Profile Windows Internet Explorer Pije x Schm English ealth System lt o E203 AN HEALTHY chea Ith gy Profile Personal Particulars Medical Organization Information Practice Information Bank Information System Information Data Entry Account Data Entry Account List Data Entry Account Information Username 1 DE 90000010 1 G Login Information 2 DE 90000010 2 Username NURSE HO 3 DE 90000
143. t gt 1b Enter Details 1c Complete Creation Confirm Details Account Information Document Type Hong Kong Identity Card Name HO CHUNK PAK fa 38 Date of Birth 30 12 1920 Gender Male Date of Issue 28 01 06 HKIC No A222222 4 Mi nic means with the data kept D Privacy Policy Disclaimer SystemfMaintenance x NN I LT Gree Roes Click the checkbox of I declare and press Confirm button to confirm the creation Fig 7 2 2 3 Confirm Details Department of Health Page 50 User Manual for eHealth System July 2014 2 eHealth System Claim Windows Internet Explorer CHealth Systern Eg 238 chealth CHAN HEALTHY gt gt gt 1 Search Account 2 Enter Details 3 Complete Claim 1a Get Consent 1b Enter Details gt gt gt 1c Complete Creation nus c2 Temporary eHealth Account has been created Account Information eHealth Account Creation TI aos Document Type Hong Kong Identity Card Name HO CHUNK PAK faj 11 Date of Birth 30 12 1920 Gender Male Date of Issue 28 01 06 Create another HKIC No A222222 4 H h Proceed fo Claim temporary eren account by pressing this button Privacy Policy Disclaimer System Maintenance s ER P PD Erang 100 5 Continue to create claim for this temporary eHealth account by pressing this button Fig 7 2 2 4 Complete Creation 7 2 5 Create claim a Before going into the claim page the
144. t Explorer Read Hong Kong Smart Identity Card TRR a Qd 100 Fig 7 2 4 4 Read Hong Kong Smart Identity Card page E https wwwl 1ds hcv gov hk txnid 20100520 01 000001 1 amp token ze6BG 2BU02TXn3ZKGRN YjI CR b8JFZpQo A Windows Internet Explorer Read Hong Kong Smart Identity Card Please remove the Hong Kong Smart Identity Card from the smart card reader TAR 3 QE 100 Fig 7 2 4 5 Remove Hong Kong Smart Identity Card Department of Health Page 62 User Manual for eHealth System July 2014 laum Widows Interse Explores etlealth Syria CHealth System MAK MANGO em aim 5551 Search Account 2 Enter Details 3 Complete Claim gt gt gt 14 Get Conse 1b Enter Details 1c Complete Creation ehealth LI Temporary eHealth Account Creation e Ich Perera Document Type Hong Kong Identity Card HK C No L000203 0 There is no record of this account Please obtain consent from the applicant to provide personal information to create a temporary account Cancel x Cream Account Privacy Pobo Disclaimer System Maintenance ER 4 aes x09 Fig 7 2 4 6 Create account health Syria IU Widows nierae Explores CHealth System MAK MANGO Qu m Qul um em aim 5551 Search Account 2 Enter Detalis 3 Complete Claim 1a Get Consent gt gt gt 5 Enter Oetass 16 Complete Creation ehealth LI
145. ta Entry Account Information Username 1 DE 90000010 1 Login Information 2 DE 90000010 2 Username NURSE HO 3 Ir E 9000001 To RIEN Practice und 4 DE 90000010 4 Iv HEALTHY Clinic lac ODPnnnmn n E FE 3 DE 90000010 5 Iv MEDICAL Clinic Password Settings l Change Web Password Account Sta Account Status Suspended Account Locked Iv Locked Cancel x Save gt acy Policy Disclaimer System Maintenance m 4 b in Oe amp 10 7 Press Save after change Fig 5 1 3 2 4 1 Unlock Data Entry Account Department of Health Page 31 User Manual for eHealth System July 2014 5 2 Data Entry Account Data entry account can change printing option and change password under My profile eHealth System My Profile Windows Internet Explorer i CE XI Seis English Health System Eg m NURSE HO for CHAN HEALTHY ehealth egy Profile Login Information Username NURSE_HO System Settings Printing Option Please choose this option for printing the consent form for each transaction Not to print If you choose this option you need pre printed forms which can be downloaded from the Download Area Print the full version Print the condensed version If you choose this option you need to show the consent to transfer personal data to the recipients before obtaining their consent for use of subsidy vouchers The forms for t
146. tatus of Practice Active Bank Name Medical Bank Branch Name Medical Branch Bank Account No 001 002 0000001 Bank Account Name HEALTHY 2 Name of Practice MEDICAL Clinic 2 Hr Address of Practice ROOM A FLOOR 10 BLOCK 1 MEDICAL Building 288 MEDICAL Road ABERDEEN HONG KONG eae ea fF Se a 288 he Se REA Ie 1 1 048A Status of Practice Active Bank Name Medical Bank Branch Name Medical Branch Bank Account No 001 002 0000001 Bank Account Name HEALTHY ofa sa aaa SU 7 Fig 5 1 1 5 Bank Information 5 1 2 Change System information Click the tab page of System Information under My Profile Fig 5 1 2 1 Click Edit button and you can change system information eHealth System My Profile Windows Internet Beptorer OOE LHealt ystem 4 go m E CHAN HEALTHY dip health w in d 2 pes OH egy Profile Personal Particulars Medical Organization Information Practice Information Bank Information System Information Data Entry ACC Login Information Service Provider ID 90000010 Username Token Serial No 203855288 System Settings Default Web Interface Language English Printing Option Please choose this option for printing the consent form for each transaction Not to print If you choose this option you need pre printed forms which can be downloaded from the Download Area i Print the full version Print the
147. th System Record Confirmation Windows Internet Explorer Health System CHAN HEALTHY Egrecord Confirmation Search Record Confirmation Type C Claim Transaction eHealth Account Cut off Date 31 01 2010 Practice Any X Data Entry Account Any Scheme Any EID Privacy Policy Disclaimer System Maintenance Fig 7 6 1 2 Record Confirmation Department of Health amp Local intranet Protected Mode Off xi o CTO Nismheeie 109 7 ojx zie fate ES i8 188 chealth July 2014 Page 86 User Manual for eHealth System lel Es eHealth System Record Confirmation Windows Internet Explorer Health System CHAN HEALTHY uu a an Egrecord Confirmation Temporary eHealth Account Record X 2 ELE Sie EMB ES fei ehealth Cut off Date 31 Jan 2010 Practice Any Data Entry Account Scheme Any Identity SS Document Date of Scheme Typea No Issue Name Date of Birth Gender Creation Time 1 D HCVS UP815023 3 15 11 2005 RIED MOW CHAL 09 1922 Female 75 Dec 2008 MEDICAL Clinic X LAN 22 Jan 2009 2 M HCVS HKIC UP815165 5 05 05 2005 EAR 05 1920 Male 15 55 MEDICAL Clinic Page 4 of 1 2 items LN Bak Confirm Selected gt Reject Selected a 4 La e T T T oe e 7 Select by clicking the checkbox of the row Then press Reject Selected button Fig 7 6 1 3 Temporary eHealth Accou
148. thority 2 O39 Feb 2010 Human Swine Influenza 2009 2010 NA Enrolled Doctors eHS 3 11 Dec 2009 seasonal Influenza 2009 2010 N A Hospital Authority Sage 1 of 1 3 items Click the T icon will show the available document types and the available immunization types of different information providers Close TT Mm z Fig 7 2 3 1a Vaccination records are shown Department of Health Page 53 User Manual for eHealth System July 2014 f NG YAT HOO t a 06 07 2014 15 16 36 m lam Health Care Voucher 1 Search Account gt gt gt 2 Enter Details 3 Complete Claim so Enter Details Account Information Document Type Hong Kong Identity Card Name SIT LOY YEE EE 5i Date of Birth Gender 10 01 1918 Female HKIC No AA120XXX X Date of Issue 26 06 07 Claim Information NOTICE pecs NG YAT HOO Canic 1 You can directly input the exact voucher Scheme Health Care Voucher Scheme amount claimed in Voucher Amount Service Date 06 07 2014 ES Claimed to make claim Available Voucher Amoun NNO Voucher Amount Claimed 6 Net Service Fee Charged B Reason for Visit Oooo Pinia Secondary Optional Please select dez Please select Please select Please select Cancel x Done Q4 Local intranet Protected Mode Off 4g v 1005 v Fig 7 2 3 1b Enter Details claim for HCVS
149. tus Any Transaction Time From 01 01 2012 To 01 01 2012 amp Transaction No EE WW Scheme Any Privacy Policy Important Notices System Maintenance Department of Health Page 104 User Manual for eHealth System Fig 7 8 2 Search Claim Record ZHealth System NG YAT HOO HKSAR GOVT Glee GELLED 06 07 2014 15 40 26 Claim Transaction Management 2 Claim Record Practice Any Status Any Transaction Time From 06 Jul 2014 To 06 Jul 2014 J Transaction No iid Scheme Doc Type Identity Doc No Amount Transaction No d Transaction Time Time i Account Type Claimed Status HCVS 06 Jul TT HKIC Ke TM YEE validated Account 130 Ready to Rein TV14706 170 8 15 25 AA120XXX X BRS 06 Jul 2014 EC WENG CHUNG KAI BB143XXX X CBE Validated Account 150 Ready to Rein Pending Pending eHealth Ready to plete Confirmation Account Validation Reimburse Voided Reimbursed Suspended 0 0 280 0 0 0 m r E acal intranet Protected Made Off 4 AM v Press Transaction no to view the details Fig 7 8 3 Claim Record 3 eHealth System Claim Transaction Managemer BENE o0 onm Health System CHI TAI YAN Te TEN es E i chealth 20 06 2014 17 54 55 Lx Claim Transaction Management Claim Information Account Information Document Type Hong Kong Identity Card
150. umn Department of Health Page 103 User Manual for eHealth System July 2014 d Select the corresponding claim transaction by pressing the Transaction No The claim details are shown Fig 7 8 4 gt You may press the Void button to void the transaction gt If the claim is for HCVS you may press the modify button to input the outstanding information Fig 7 8 5 h System Sox in S a bs Sis EMS ZHealth System lt go ZE 7 NG YAT HOO ehea Ith SD Ge 06 07 2014 17 02 19 TES Claim 7 ogin Information Ss Bib nacont Confirmation Last Successful Login 06 Jul 2014 16 21 y T Last Failure Login 06 Jul 2014 15 48 se Claim Transaction Management giask List sm eHealth Account m Rectification List of Unread Message m You have 1 unread message s c o df Monthly Statement List of claims pending completion B A My Profile You have 1 record s with incomplete information GO gt List of claims pending confirmation E User Manual You have 4 record s pending confirmation co l Proper Practice nar 22 Release Notes P Done Local intranet Protected Mode Off fg vy 100 v Fig 7 8 1 Home Page eHealth System Claim Transaction Management Windows Internet Explorer CHealth System MAK MANGO MCA GO a aLL VLL LEN 01 01 2012 20 39 54 Claim Transaction Management Search Claim Record nus Practice Any v Sta
151. unt Rectification Confirm Information Rectified Document Type Hong Kong Identity Card HKIC No UP815187 6 Name LIU SHUI zk Date of Birth 1920 Gender Female Date of Issue 01 02 03 Press Confirm button to confirm the change Privacy Policy Disclaimer System Maintenance i Sent OD RA3smEARHdeES 100 7 Fig 7 4 5 Confirm Information Rectified Department of Health July 2014 Page 76 User Manual for eHealth System July 2014 eHealth System eHealth Account Rectification Microsoft Internet Explorer CHealth System CHAN HEALTHY i eHealth Account Rectification V Rectification completed Details to be further verified by Immigration Department Privacy Policy Disclaimer System Maintenance IB N ihana 7 Fig 7 4 6 Completion Temporary eHealth account created through other service provider i The buttons Back Modify and Remove View Transaction are shown If the temporary account has claim the View Transaction button will be displayed instead of Remove button Fig 7 4 7 gt Youcan press Back to cancel the rectification gt You may press Modify button to modify temporary eHealth account details with creation of another temporary eHealth account for the claim gt You may press View Transaction button to view and void the temporary eHealth account and the related transaction gt You may press Re
152. vaccination records of the patient are shown for your viewing Fig 7 2 3 1a Please refer to the legend in the screen for the available document types and the available immunization types of different information providers o b In page 2 Enter Details you can change practice by pressing the 7 2 3 1b icon Fig c Select Scheme from the scheme list Enter the service date of the claim and the default date is set to today You can backdate the service date and the date cannot be a future date Fig 7 2 3 1b gt For HCVS enter the voucher amount claimed the net service fee charged and the reasons for visit principle and or secondary Fig 7 2 3 1b For vaccination schemes select the subsidy Fig 7 2 3 1c You may click the T icon to view the legend of the subsidy Fig 7 2 3 2 Department of Health Page 51 User Manual for eHealth System July 2014 gt When claiming for RVP you may press icon to search the RCH code a popup window will be shown for you to input searching criteria Fig 7 2 3 1d d Press Claim button The confirm details page is shown Fig 7 2 3 3a e Youcan select using a pre print form not to print or printing the Consent Form in condensed or full version For most vaccination schemes the Print Consent Form button is always available in the screen for printing consent form even if Not to print is selected Fig 7 2 3 3c h as f The printing optio
153. will logout from the system Menu gt User can access function by pressing the menu item on the left hand side You can also collapse or expand the menu by clicking the Menu Fig 4 2 Login Information Toshow the last successful login and last failure login time for user reference What s New What s new will be displayed if there is new information to be announced to users Department of Health Page 12 User Manual for eHealth System July 2014 5 My Profile In the function of My profile the service provider can view of his own information change the web username web password IVRS password printing option default web interface language and maintain the data entry account While for data entry account only change password and printing option are allowed in this function You can access the My profile from the menu on the left hand side nia ime 4 Seis AO Health System bs E EEG NG YAT HOO ib heo Ith 06 07 2014 17 02 19 4 Y ae Claim Login Information mm 8 Last Successful Login 06 Jul 2014 16 21 Record Confirmation A Last Failure Login 06 Jul 2014 15 48 Claim Transaction i Management lask List y eHealth Account List of Unread M Rectification sete You have 1 unread message s c o adii f Monthly Statement List of claims pending completion d You have 1 record s with incomplete information OO List of claims pending c
154. xtension of ee Sept 2012 Department of Amendment on the layout of the monthly EN dc 1 8 Mar 2013 Department of Amendment on the layout of the monthly a ea 1 9 Jul 2014 Department of Enhancement of functions upon changing a eer ae Department of Health Page 3 claim temporary voucher recipient account Record Confirmation Claim Transaction Management eHealth Account Rectification and Monthly Statement to cope with different schemes Accepted six identity document types they are i Hong Kong Birth Certificate Established ii Hong Kong Re entry Permit iii Document of Identity iv Permit to Remain in HKSAR ID235B Non Hong Kong Travel Document 1 Certificate issued by the Births and User Manual for eHealth System July 2014 1 Introduction 1 1 Purpose This document is prepared for the Service Provider and the delegated Data Entry Account to use the online eHealth System The instructions and procedure to access the functions provided by eHealth System for Service Providers are described here This document covered the functions related to claim transaction eHealth account creation reimbursement login and logout inbox service provider profile management and data entry account management 1 2 System Overview eHealth System provides platform for the enrolled health care service providers to assist eligible persons to claim subsidy online The System was first developed to support the Hea
155. y Important Notices System Maintenance amp 100 v Fig 7 9 5 Claim Record Summary of Transactions by Scheme NG YAT HOO EOD En 06 07 2014 15 55 09 Monthly Statement 2 Claim Record Practice NG YAT HOO Clinic Statement As of 01 Jul 2014 Scheme HCVS Doc Type identity Doc No Amount Transaction No Transaction Time Time Service Date Claimed S HCVS 01 Jul zen uon HKIC MAN YAT SANG TV14701 140 4 19 54 AA160XXX X mB E HCVS 01 Jul 2014 HKIC LAN MUK YUEN 2 TV44701 141 6 19 55 m CC23000 X SEKI e HCVS 01 Jul 2014 HKIC CHING YUE 3 ovi4701 142 8 19 56 side ee BB111XXX x E40 T HCVS 01 Jul 2014 HKIC LAI YUET SUM 4 TV14701 143 0 19 56 01 Jui 2014 CC273XXX X ER wn HCVS 01 Jul 2014 HKIC LAN MING KAI 9 TVA4701 144 2 19 57 01 Jul 2014 CC240XXX X 3 2 ee HCVS 01 Jul 2014 HKIC YIU YUET SIN 6 T1V14701 145 5 19 58 01 Jui 2014 CC2000X HEALD WS Page 1 of 1 6 items 3j Privacy Policy Important Notices System Maintenance m Done G Local intranet Protected Mode Off f v 100 v Fig 7 9 6 Claim Record List of Transactions of a specific scheme Department of Health Page 109 User Manual for eHealth System July 2014 _ eHealth System Monthly Statement Windows Internet Explorer CHealth System SHUM WOON WO casn BLA G NLIS 20 06 2014 18 17 16 Monthly Statement Claim Information Account Information Document
156. y Document No to modify the details Fig 7 5 3 Temporary eHealth Account Record ac LIE XC 23 ae Uu Q ehealth EB r1 Piedews laktat cp kere System Pien ell ZHealth 2 HEAL uf dp Health Account Rectification Rectify eHealth Account Information C10611 113 0 Hong Kong kientty Card D724003 0 jo 04 2007 Ex boe C Female Male prato n Metod Marval input LA Privacy Potcy Ditcummer Stt Werter e x wm a i Fig 7 5 4 Rectify Temporary eHealth Account Information Department of Health July 2014 Page 84 User Manual for eHealth System July 2014 7 6 Removal of temporary eHealth account without any claim transactions The functions of Record Confirmation and eHealth Account Rectification are available for removal of temporary eHealth account without any related claims For temporary eHealth account with claim transaction s by voiding the claim transaction s the temporary account will also be removed details of void claim is 1n section 7 7 7 6 1 Remove via Record Confirmation a Inthe menu click the menu item Record Confirmation Fig 7 6 1 1 In the page Record Confirmation select the radio button of eHealth Account for the Confirmation Type and input the selection criteria of Cut off Date Practice Data Entry Account and Scheme Fig 7 6 1 2 gt Cut off Date is defaulted to today You can input another date or p
157. ystem July 2014 gt eHealth System eHealth Account Rectification Windows Internet Explorer Health System CHAN HEALTHY i feHealth Account Rectification Confirm Information Rectified Document Type Hong Kong Identity Card HKIC No D222222 2 Name LI KIN TUNG 2838 Date of Birth 30 12 2006 Gender Male Date of Issue 01 02 08 Privacy Policy Disclaimer System Maintenance zi COOCOO Oee 7 Fig 7 4 11 Confirm Input 7 eHealth System eHealth Account Rectification Windows Internet Explorer ZHealth System CHAN HEALTHY je Health Ac Account Rectification JI mA d Temporary eHealth Account c10218 217 8 has been created 00 Temporary eHealth Account C10218 217 8 has been created P lt Return Privacy Policy Disclaimer System Maintenance Oo cece DE Fig 7 4 12 Completion Department of Health Page 80 User Manual for eHealth System July 2014 sd we wt b cp lees em rium I Lg Health Syst CHAN HEALTHY c ee Ne eHealth Account Rectification Rectify eHealth Account Information C10909 170 9 Temporary eHealth Account Record Created by other Service Provider A chile cannot recetwe subcidy from MSIVSS If his her age i tle yeort ot above unless his her pre primary attendance proof is provided Please conim tot you have checked and are satisfied ww the pre primary Dandini proof previded by pirent guardan emer retevant parties Please retain the pre primary

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