WE VoIP User Guide - DAB Communications
Contents
1. Conventions Warning Provides information or instructions that you should follow in order to avoid personal injury or fatality Caution Provides information or instructions that you should follow in order to avoid a service failure or damage to your phone Note Indicates additional information for referrence Checks Provides the operator with checkpoints for stable system operation Caution Indication of a general caution Restriction Indication for prohibiting an action for a product Instruction Indication for commanding a specifically required action WE VolP User Guide for OfficeServ November 2013 3 TABLE OF CONTENTS EJ og NE 3 SJ 10 EE EEE 3 Key Features of WE VolP nsrrrnnnnvvrnnnnvvrrnnnnvvrnnnnvvrnnnnvvnrnnnnnn 6 Preparations before Installation errnnvrrrnnvenrnrvrrvnvrrnvnnenn 9 Hardware EnvirOnMent cccccscccsssccssseecssseeesseeesseessseeesseeessees 9 G 01101 cts ces E E ET 9 Installation of WE_VoIP Client Software rrsnrrnvrrnvernvrnnnne 10 Initial S ttiNGS ccccccssscsssseessssecssseesssseessseeessseeeesseeesssseeesees 12 Upaan E E teases 14 About Internal and External Calls rernnrnnnnrnnrnronnnrennrnn 15 Internal Intercom Call ernrrernrorrnrorrnrerrnvernnvernnvernrvrrnvnrnnvennnnnn 15 External Outside Call rsornnrnnnrnvernvrnrernvrrnvrnvernvrnvernvrrvernvernenn 16 Notification ICONS ranrrrnnnnvvennnnvvrrnnnnvnrnnnnvn2. or on a PC by connecting the phone to the PC using a removable disk Shows or hides the keypad When the keypad is shown press dial buttons to send Dual Tone Multi Frequency DTMF Ends the call Starts or stops using the speaker for a call Mutes or Unmutes your voice so that your voice is not heard by the other party while on a call Starts or stops using the Bluetooth headset for a call Tap to increase volume Hold or resume a call Starts a conference call by adding a third person into the call three way conference Not available in North America Switches VolP call to the mobile network Used to transfer to another number 26 Samsung Telecommunications America Dialing Sending DTMF During a WE VoIP call DTMF tones are sent when each keypad button is pressed The location of buttons and menus may vary depending on application version Also some menus may not be supported depending on the PBX settings Headset You can use a paired Bluetooth headset for WE VoIP calls If there is a Bluetooth headset paired while you are on a call the Bluetooth button is activated as illustrated below Tap the Bluetooth Headset button while on a call to toggle between the phone speaker mic and the Bluetooth headset SNOILONN4A 11V9 dIOA IM eaheac 10 52 AM lt O Bluetooth My device g GT 19300 Paired devices in Doe N INN High 00 00 09 Available devices oa C RETAIL on Keypad End
3. puts your caller on hold and you hear beep tones while a the phone system makes a call to your mobile number When you answer this call you are connected to your original caller When you have the Auto Answer option enabled the original caller is automatically connected when the z system calls your mobile number dhe osama Call Transfer This function allows you to transfer the current call to another person 1 During a call swipe the ge arrow up to see the transfer button Wireless Enterprise Tap the Transfer button The caller is automatically put on hold 12 on Record Keypad End call 0 AS G Speaker SS L Add Volume Ta amp To Mobile Transfer 30 Samsung Telecommunications America When the keypad screen appears enter the phone number of a person to whom you want to transfer the call Tap the Transfer again to transfer the call to the number entered If they do not answer Tap the Cancel Transfer button to cancel the call transfer and continue talking to the other party in the call Ei ME When the other party answers they are automatically connected to the original caller Then you are disconnected from the call A screened transfer is not possible Putting Call On Hold When you attempt to transfer a call the other party is automatically put on hold amp WE VolP User Guide for OfficeServ November 2013
4. 31 SNOILONN4 11V9 dIOA AM Recent Call Logs WE VoIP call logs are integrated into the default call logs on your smartphone AWE VolP call is indicated with the icon on the Logs list Tap the receiver icon on the right of a call entry to dial the number yee 112 GE pare on Logs Favorites Contacts Keypad VoIP call icon Recent Call Logs Screen The screen shown may vary depending on application and version of your smartphone 32 Samsung Telecommunications America SETTINGS This chapter describes various settings options and how to use them User Settings Tap the WE VoIP application icon to access the outgoing and incoming call settings required for using WE VolP SONILLAS m 2 WE WE VoIP Provision Server IP Setting b EJ WE WE VoIP Provision Server IP Setting Provision Server IP Provision Server IP Outgoing Call Settings Outgoing Call Settings Outgoing Call Settings Outgoing Call Settings Auto register Auto register Auto Connection Settings Auto Connection Settings Request Profile Incoming Call Settings Allows VoIP on mobile call Remote Dial setting i Version i f Exit Allows VoIP on VolP call These options appear when you press the MENU button on the smartphone while the WE VolIP application is open WE VoIP User Guide for OfficeServ November 2013 33 Menu Provision Server IP Authentication Number Outgoing Call
5. E VolP To use WE VolP you must first configure the wireless network environment of your smartphone For more detailed information about wireless network settings for your smartphone refer to the user manual that came with your smartphone Tap the WE VolP application icon to see this screen Then select Provision Server IP Provision Server IP Settina Provision Server IP Provision Profile Server Your mobile phone number is automatically entered if a USIM is inserted in your mobile phone and the number is registered to a carrier Therefore if your phone uses a USIM a USIM must be inserted while performing the initial configuration Mobile phones which do not use USIMs are identified by their MAC addresses during the initial configuration 12 Samsung Telecommunications America Enter the IP address of the provision server phone system IP address given to you by the network administrator then tap the OK button to request for the WE VolP profile Provision Server IP 192 168 127 150 and to v TE iti bP a a a a TELET TN Provision Profile Server You must enter the provision profile server IP address to have the user preferences set automatically For details on the IP address contact your system administrator NOILVTIVLSNI NYHDOHd When the profile is successfully connected the AA AM Ts renn 2 icon indicating successful registration OR appears at the top of the screen If the regis
6. Settings Auto Connection Settings Allow VoIP on mobile call Allow VoIP on VoIP Call Allow mobile call on VoIP Ringtone Mute when Flipping Do Not Disturb Description You can enter the IP address of the provisioning server This is the IP address of the phone system This is your smartohone number This is auto populated when you device uses a SIM card The number must be exactly as it appears in your phone Settings gt About phone If your provider does not use a SIM card this will be the Wi Fi MAC address of your device You can choose whether to use VoIP or Mobile only for outgoing calls Choose VolP or Mobile You will be prompted to select VolP or 4G Use only Mobile All outgoing calls are made over 4G network Even if Choose VolP or Mobile is checked outgoing calls are made over 4G network if you are not logged into WE VolP Check this option to make the phone automatically register through public Wi Fi LTE after starting the application You can choose to allow an incoming WE VolP call while in a 4G Mobile call If you select this option you will hear incoming notification tone when there is an incoming WE VolP call during a 4G call Allows a VoIP call while on another VoIP call Allows an incoming mobile call during a VoIP call if checked You can select a ringtone for an incoming WE VolP call Select Default Ringtone to use the same ringtone as the default ringtone of your smartp
7. WE VoIP User Guide For OfficeServ 7000 Series TT WE VolP Client V3 5 0 3 WE VoIP User Guide for OfficeServ November 2013 1 Disclaimer Every effort has been made to eliminate errors and ambiguities in the information contained in this document Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA 1302 E Lookout Dr Richardson TX 75082 SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this manual Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Copyright 2013 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material 2 Samsung Telecommunications America SAFETY CONCERNS The purpose of the Safety Concerns section is to ensure the safety of users and prevent property damage Please read this document carefully for proper use
8. ber of a person you want to call and tap the wd button Or select a phone number from the call logs When the outgoing call type selection screen appears select the WE VoIP button Mobile WE VoIP 20 Samsung Telecommunications America The outgoing call screen appears with the called party s information and you hear a ringback tone Start the conversation when the other party answers the phone SNOILONNH TIVO dIOA IM WE VoIP User Guide for OfficeServ November 2013 21 Making an External Call This function is used to dial an external number including a mobile phone number Enter the phone number then tap the Ww button Or select a phone number from the call logs or 555 555 5555 Contacts irene Select WE VolP as the outgoing call type to use TA Mobile WE VolP The outgoing call screen appears with the called party s information and you hear a ringback tone 955 555 55555 22 Samsung Telecommunications America Start the conversation when the other party answers the phone WE VoIP User Guide for OfficeServ November 2013 23 Answering Calls This section describes the functions used when you answer an incoming call from an internal or external number over WE VoIP Answering Calls You can choose to answer or reject an incoming call The WE VoIP incoming call screen appears and your phone rings To ANSWER the call tap and drag the green handset ico
9. call B DTVBluetooth G Speaker Headset G Add Volume Pe amp To Mobile Transfer If you want to pair a Bluetooth device while in a call tap the Bluetooth button to go to the Bluetooth pairing screen After searching for a Bluetooth device and pairing it on the Bluetooth pairing screen you can use the Bluetooth headset for all calls The pairing procedure of a Bluetooth device may vary depending on the Bluetooth device For details refer to the user manual provided by the Bluetooth device manufacturer WE VoIP User Guide for OfficeServ November 2013 27 Speaker This function allows you to turn the phone speaker on so that you can continue phone calls with the smartphone but at a little distance from your face When you press the Speaker button during a call the button turns to on which means the speaker function is enabled and you can continue your call using the phone speaker Tap the button again to turn the Speaker function off Mute This function allows you to silence your voice during a call but you can still hear the voice of the other party When you click the Mute button during a call the button turns to on and your voice is not heard by the other party Tap the button again to unmute Hold This function allows you to put an incoming call on hold and let the caller wait fora moment and then resume the call when convenient When you click the Hold button dur
10. ch Samsung WE VoIP 3 Samsung WE VoIP Q samsung we voip HEE MOVIES amp TV OR Scan this QR code and go directly to the application in the Google Play Store OPO m Tap the WE VolP icon to select the application 1 Samsung WE VoIP FREE 1 0 Samsung Telecommunications America Scroll down to read about the application Then Tap the INSTALL button Samsung WE VoIP SAMSUNG ELECTRONICS CORP LT INSTALL p Destin Gtoup Samsung Kim Samsung Kim 821021298018 821021298018 NOILVTIVLSNI NYHDOHd r rokk ir Press Accept to give the application permission to access various controls on your phone A message appears advising that it installed the icon on your phone The WE VolP Client application is now installed on your smartphone You may choose to move the Application icon to your home page for easy access to settings End of Client Installation WE VoIP User Guide for OfficeServ November 2013 11 Initial Settings This section details the basic settings required after the application installation In WE VoIP if you enter the provision profile server IP address the user preferences are automatically set Turn Wi Fi on your smartphone and connect to the network assigned by the network administrator in your workplace ap_5g_ht40 ARTWORK 1x gamma0 gamma5 GENERAL AP TEAM iptime iptime5G Scan Wi Fi Direct Environment for Using W
11. during a VoIP call While an HD Voice call is in progress the HD Voice logo displays on the call screen phone model dependent Note HD Voice only available between WE VolP devices 8 Samsung Telecommunications America CLIENT PROGRAM INSTALLATION Preparations before Installation Tv I You need to check the following items before installing WE VolP Client B D gt Z Hardware Environment g gt Category Specifications 5 z OS Android 4 0 or higher Required space for installation 6 MB or more 10 MB or more recommended Resolution 480 x 800 or greater Supported devices Galaxy S3 54 or Note 2 and Android 4 0 or higher Checklist Before installing WE VoIP you need to check the followings with your network administrator SSID of Wi Fi network for your office WE VoIP provisioning server information IP address of the OfficeServ PBX Before installing WE VoIP you should also update your smartphone to the latest firmware If you are not using the latest firmware you may experience poor sound quality during a call or other malfunctions Program Installation Requirements Installation requirements may vary from a company workplace to another For more information contact your system administrator 2 WE VoIP User Guide for OfficeServ November 2013 9 Installation of WE VoIP Client Software Follow the steps below to install WE VoIP on your phone Access the Google Play Store and sear
12. ennnnnnennnnnnnnnrnnnnenennn 17 Registration Status Notification rrrnvrrnvrrnrrnvrrnvrnvernvrrvrrnvennenn 17 Call Status Notification ccccccccseccsssscssecsesseesseesesseessesseeesesees 17 Be EE E AE A E E 18 BLEV EEE EE 20 Dialing an Extension Number ronvrrnvrrnvernvernvernvernrersnvrrnerennennn 20 Making a External Call oosoonnroonrornrernvernrernrernrrrnnvrrnvrsnvernvennvenn 22 Answering CallS rrrrnnvrnnnnvennnvvrnnnvernnnvennnnvennnnvensnnvensnnnensnnnenn 24 MATE ee 24 On Call FUNCTIONS rnrernrernrernrernrornrrnnvrrnnvnnnvrnnvennvennvennvernvennven 26 Headset nmummuvvnenenemmmmmmmmmmnmnnnnen 27 a el EEE EE ED 28 ME 28 VON P EOE EE 28 PR OO 0 ME A IE E E 29 5E o E A EEO EN A A E T 29 PV 29 4 Samsung Telecommunications America To ME hv 30 ATEN 30 Recent Call LOS rrrnrrrnnrvrnnrvennrvrnnrvennvvennnvennnvennnvennvnennnvennnne 32 User Settings sessioun apii aaiae 33 WE VoIP User Guide for OfficeServ November 2013 5 WE VoIP OVERVIEW Samsung WE Wireless Enterprise VoIP is a mobile SIP phone client that makes your smartphone an extension of the office phone system A dual mode smartphone and phone system communicate with each other over a private Wi Fi network in the office and a public Wi Fi or 4G LTE network when out of the office With WE VoIP you can make or answer a VoIP call using the default dialer of your smartphone Key Features of WE VoIP Call Tra
13. hone WE VoIP ringtone options are the same as the 4G ringtone options of your smartphone If there is an incoming WE VoIP call when your smartphone is set to vibrate mode your phone will vibrate without playing any ringtone You can set to mute the ringtone and vibration by flipping the smartphone when there is an incoming WE VoIP call You can choose to automatically reject an incoming call 34 Samsung Telecommunications America Menu Auto Answer Switching phones beep Beep when poor voice quality Call alert failure levels Update Send log Write log Premium CID Settings Show Context CID Information mVolP Settings Call Recording List Menu gt Request Profile Menu gt Remote Dial Setting Menu gt Version Menu gt Exit Description You can choose whether to enable auto answering when the switch To Mobile function is used The switched Incoming mobile call is automatically answered Play beep sound when Auto answer switching phones This option will play a beeping sound when voice quality is poor Select the level of poor quality that you want to be alerted to This only works when the Beep when poor quality setting is selected SONILLAS You can use the WE VolP update server to update the application When the update file is downloaded successfully the smartphone installation manager automatically starts to perform the application installation If no updates are ava
14. ilable a popup message appears to notify this You can send debugging log of the WE VoIP application to the server This function is available when there is a log file created using the Write log function You can write a debugging log of the WE VoIP application Turn this setting off to delete all previous logs This service is not available in North America This service is not available in North America This service is not available in North America Tap this to access a list of the recorded calls you saved You can check for any changes in the profile and if any download the new profile from the server This service is not available in North America You can view the version information of the WE VoIP application The WE VolP application will be terminated Turning Wi Fi Off will not terminate the Client application You must press Menu gt Exit Tap the WE VoIP icon to start the Client If you want to change profile tap Menu gt Request Profile WE VoIP User Guide for OfficeServ November 2013 35 End of Document 36 Samsung Telecommunications America a ELECTRONICS
15. ing a call the button turns to on and the current call is put on hold Tap the button again to resume the call 28 Samsung Telecommunications America Record This function allows you to record your phone conversation and save it as a file When you tap the Record button during a call the Rec icon appears at the top and the recording starts Tap the Stop button or end the call to stop recording Press the WE VoIP Icon to access User Settings list Scroll to the last item Call Recording List Tap this item to access a list of the calls you recorded You can also access these recording by going to MY Files All Files smv record or MY Files All Files sdcardO smv Tap the recording file to share via email Keypad When you need to use the dial buttons to access your voicemail or while on a call for a public service tap the Keypad button then you can press dial buttons to send DT MF Tap the Hide button to return to the on call screen Add Call This function is not supported on the OfficeServ System WE VolP User Guide for OfficeServ November 2013 29 SNOILONNH TIVO dIOA IM To Mobile Also called manual handoff This function allows you Vile to switch the WE VolP call to your mobile line This is Nvekkdadden convenient when you know you will be leaving the Incoming call building Wi Fi coverage area and want to continue the call Press To Mobile button This automatically
16. mpany for example a call to from home or a mobile phone Outside 3 i Trunk I Line ki I Si I p Inside ES FT PBX System AP 1 6 Samsung Telecommunications America Notification Icons When running WE VoIP notification icons appear at the top line of the smartphone screen You can swipe down from the top of the screen to view details of the notification icons Registration Status Notification The following icons are provided indicating the registration status for WE VoIP Registration successful amp and your extension number Registration failed B Reason for registration failure is shown on the panel screen SNOILONN4 TIVO dlOA IM 2 new messages e LTE Service Registration successful 3177 WE VoIP 3G LIt The icons indicating the call status for WE VolP are provided as follows Call Status Notification fan 10 28 am unra Ongoing tb Connected as a media device The red handset icon in the top line Registration successful 5059 indicates a call in progress de Notifications Swipe down to see the screen to the right p Software update WE VoIP User Guide for OfficeServ November 2013 17 WE VoIP CALL FUNCTIONS WE VoIP provides the VoIP call functions via wireless LAN The basic procedures for placing outgoing calls and answering incoming calls are the same as the normal operations on your smartphone Dialer The WE VoIP Client uses the defaul
17. n to the right To REJECT the call tap and drag the red handset icon to the left The call is disconnected You may choose to send the caller directly to your voice mail box Swipe the white arrow labelled choose a different way up to reveal the voice mail transfer function 24 Samsung Telecommunications America Tap the Voice Mail transfer button to send the caller to your mobile voice mail box Voice mail Voice Mail transfer H v hee gt fm r WE VolP Calls Identification pl When the incoming call is coming through your company s internal PBX the nii Samsung Wireless Enterprise logo appears in the top left of the screen The popup window may differ depending on your smartphone model ire SNOILO WE VoIP User Guide for OfficeServ November 2013 25 On Call Functions This section describes the convenient functions you can use while on a call Wireless Enterprise Each of the functions is shown on the on call screen as a button or a menu item n Doe Swipe the small green arrow up to see all available on call functions Button Menu B Record Keypad End call nd NY G Speaker Headset C Add Volume Pe To Mobile Transfer DICITO Record Keypad End Call Speaker Mute Headset Add Volume Hold Add Call To Mobile Transfer Records the conversation over the phone Recordings can be played with a music player application
18. nsfer N You can transfer calls to other extensions Do Not Disturb O You can turn the Do Not Disturb function on to have all incoming EN calls automatically rejected a You can talk through the speaker on your smartphone during a call EG 6 Samsung Telecommunications America Caller Identification Display CID When there is an incoming call the caller s phone number and name are displayed on the main screen so that you can tell who is calling to you You can make a call to a contact s phone number simply by tapping the number in Contacts on your smartphone then select WE VolP M3IAYIAO dlOA3M You can view WE VolP calls in the default call logs of your smartphone You can make a WE VolP call using the default dialer of your smartphone This means that default ringtones vibrations call logging function and other settings of your smartphone can be used with WE VoIP WE VoIP User Guide for OfficeServ November 2013 7 Extension Call from Outside If you are outside a Wi Fi coverage area you can make or answer a WE VolP call using a data packet network 4G LTE Some carriers do not permit VoIP calls over their 4G network Mobile VolP Choose to make the call as a mobile call over the mobile network or a WE VolP call over Wi Fi LTE network John Doe 555 555 5555 Mobile WE VolP supports HD Voice With HD Voice callers can enjoy high quality voice call
19. t dialer of your smartphone Therefore the actual dialer screen may vary depending on your phone model No Name Function Dialed Number Displays the number used for an outgoing call through the dial pad Recent call logs and Displays the recent call logs Tap the Contacts button contacts to open the Contacts screen Dial pad Used to enter a number character 4 Delete one character Deletes the last character of the entered numbers button each time you tap this button 1 8 Samsung Telecommunications America Call Button Makes a call to the entered number Video Call Button Makes a video call from the smartphone to the entered number WE VoIP does not support video calls Dialer WE VolP uses the default dialer of the phone For instructions on using the dialer refer to the user manual of your smartphone WE VoIP User Guide for OfficeServ November 2013 19 Dialing You can use the default keypad in the phone application to make a WE VoIP call If Choose VoIP or Mobile is checked in the outgoing call settings you can select whether to make a normal call with your mobile phone number through the 4G network or to make a WE VolP call through the internal PBX for an outgoing call If you are not logged into WE VoIP all outgoing calls are automatically sent through the 4G network Dialing an Extension Number This is the function to dial an extension number Enter the extension num
20. tration fails the failure icon OG g info appears and the reason for the failure is shown on the panel screen Connected as a media device No SIM Registration successful 5059 WE Volf Notifications Software update C f WE VoIP User Guide for OfficeServ November 2013 13 Update An alert popup appears when the program needs to ram 10 43 AM be updated Tap the OK button to start the update You will be sent to the Google Play Store Tap the UPDATE button Application will automatically update Samsung Mobile VoIP Do you want to update the program now Update Progress Notification When updating WE VoIP the download progress status is indicated by notification ICONS 2 1 4 Samsung Telecommunications America WHAT TO KNOW IN ADVANCE About Internal and External Calls Internal Intercom Call An internal call is when you use WE VoIP client connected to the company s PBX system to make receive a call to from another extension in the system either a desk phone or another WE VoIP phone of Gu a Fs F a Ww NA Sa wa NNA 11V9 dion aM ike 3 3 rei M i YV SNOI ro 7 ye PBX Il Wg ad Pid gt r WE VoIP User Guide for OfficeServ November 2013 15 External Outside Call An external call is when you use WE VolP client or desk phone connected to a telephone exchange to make receive a call to from a person outside the co
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