Chapter 9: Maintenance and Troubleshooting
Contents
1. 2 The ASCII Reply text may also be read from the ASCII Response Buffer over Modbus or Modbus TCP started at register 415000 The buffer is 512 bytes long See Chapter 7 for more information on reading the ASCII Reply over Modbus 3 If the Syntax Error Check option is enabled in the ViewMarq Display Configuration syntax errors will scroll across the display See Chapter 6 for more on enabling this feature ASCII Command String Syntax Error Messages Error Message Description E1 Invalid SETS format Missing string number or out of range E2 Invalid SETV format Missing variable number or out of range E3 Invalid Pause Time Pause time must between 0 and 1000 Seconds E5 Invalid SETS Value SETS String too long maximum is 100 characters E the iri U Seal maaan y ni ecoming full There can be a maximum of 31 lt T gt E6 Display Memory Full DEC STR lt PORTPARS lt IPADDR gt VER NAME commands total in the displayed message Maximum text characters that can be displayed is 1500 E7 Text Memory Full Use the CLR command E8 Invalid STR DEC Format Syntax error in STR or DEC command E9 Invalid PORTPAR Format Syntax error in PORTPAR command Parameter Out of Range CS parameter out of range A DO command is calling a string with an embedded DO command Download Error Error Downloading strings Future Invalid STR String Number String number must be 1 16 Invalid DEC String Number Variable number must be 1 322. Invalid DEC Size Maximum length is 11 characters Invalid STR Size Maximum length is 100 characters Invalid Message Number in DO Invalid Message Number Message does not exist Future Invalid Message Number in DS Invalid Message Number Message does not exist Future Status buffer in empty probably because STATUS command is used before any other command DO command not allowed Status Buffer is Empty syntax errors could be caused Syntax error at pos General Syntax error at position by sending ASCII strings too fast with no handshaking Syntax error in DO at pos General Syntax error in DO at position Future Error in MSG d Eure MSG d Error is displayed on ViewMarq Invalid ID Format ID number must be between 0 247 These are not displayed T errors They will be stored in Missing ID gt ID command contains no ID number the Status register 411500 LED MESSAGE DISPLAY 9 8 VIEWMARG User Manual 1st Ed Rev B MD USER M Chapter 9 Maintenance and Troubleshooting _ ll Diagnostic LED The diagnostic LED is a way for a user to see if communications are successful to the panel without removing the back covers to watch the communication LED s flicker When this box Is checked the lower left LED on the marquee display will stay lit LED Display Configuration LED Display Selection Display N
3. change any communication settings simply repeat step 5 Reboot LED Display Sometimes you may wish to clear the display or power cycle the display but it is not within reach To Reboot the LED Display select the Link for the Display to reboot o 5 mx Serial COM ASCII Serial COM Modbus Add new link From the Setup dropdown menu select Reboot LED Display as shown V ViewMarq by AutomationDirect File Edit View Setup Format Insert Simulator Help A 3 iE X PC to LED Display Communications i LED Display Configuration Network Editor Reboot LED Display Reset Factory Defaults Update Firmware Blink LED Display Run LED Test LED MESSAGE DISPLAY 9 4 VIEWMARG User Manual 1st Ed Rev B MD USER M Chapter 9 Maintenance and Troubleshooting l Reset Factory Defaults For troubleshooting purposes there may be a need to reset the display to factory defaults To return the LED display to factory defaults select the Link for the Display to reset o amp sx E Serial COM ASCII Serial COM Modbus Add new link From the Setup dropdown menu select Reset Factory Defaults as shown V ViewMarg by AutomationDirect File Edit View Setup Format Insert Simulator Help AB BX PC to LED Display Communications a LED Display Configuration Network Editor Reboot LED Display Reset Factory Defaults bs Update Firmware Blink LED Display Run LED Test A Reset F
4. connected Ethernet Ethernet TCP Connection Timeout 1 Check the Cable and Ethernet switch 2 e the TCP Connect Timeout time in the Link etup Unable to connect to ViewMarq 3 EE the IP Address and Port Number in the Link etup 4 Eliminate possible causes of electrical noise 5 Try to PING the display If PING fails ensure that the PC and the display are on compatible subnets 1 Check communication settings 2 Increase timeout time in the Link Setup 3 Insure a good physical connection and cable condition 4 Eliminate possible causes of electrical noise Modbus Timeout Occurred 1 Check communication settings 2 Insure a good physical connection and cable condition 3 Eliminate possible causes of electrical noise Invalid Modbus Checksum Received from ViewMarq 1 Check communication settings Invalid Modbus Response Received 2 Insure a good physical connection and cable condition 3 Eliminate possible causes of electrical noise LED MESSAGE DISPLAY VIEWMARG User Manual 1st Ed Rev B MD USER M f 9 7 Chapter 9 Maintenance and Troubleshooting M ASCII Command String Syntax Error Messages The ViewMarq checks the ASCII command String for errors and reports these error in several ways 1 If ASCII Reply is enabled in the Display then the Display will respond on the port on which the ASCII command String was received This may be read by PLC s that are capable of asynchronous communications
5. test runs until stopped mm PC to LED Display Communications LED Display Configuration Reboot LED Display Reset Factory Defaults Update Firmware Blink LED Display Run LED Test N Select Start to run the LED test Check all of the LEDs on the ViewMarq display as they change to red amber and green to make sure all LEDs are working properly Select Stop or Close to stop the LED test 9 6 LED MESSAGE DISPLAY E NOTE LEDs are NOT user replaceable VIEWMARG User Manual 1st Ed Rev B MD USER M Chapter 9 Maintenance and Troubleshooting ll Error Messages There are only a few error messages issued by the ViewMarq Software All of these messages are communication related They typically have to do with a faulty connection incorrect communication settings or an electrically noisy environment Qualified technicians that know good wiring shielding and grounding practices should be followed when installing all communication and power conductors to ensure proper operation of the LED display Below is each possible error message and suggested solutions Serial Serial Port Unavailable Ensure that some other application does not have control of Unable to connect to ViewMarq the COM port and that the specified COM port is valid Note USB serial converters may choose different COM ports when disconnected and re
6. MAINTENANCE AND TROUBLESHOOTING In This Chapter huie A r ER 9 2 UPN FIFDIWOES 65640054 doe order Sen ee OREO ase rh db dr ed 9 2 Load Firmware MessaGe xod dd acre eire ee ie Pe hagas e E ee ee D CHEER RUE Y did 9 4 Reboot LED Display ug ede Ro m teehee yee a ow OSE ea EEEE EREN Ea d 9 4 Reset Factory Defaults ovecieresecicdaee ee DER NES MERERPRPREOUDE SS tae 9 5 PED NGS ecto tue ore qu qaas ass dE een Ed ded d Edd dee EU Sr Eu 9 6 Error Messages qq tang eerste sede taa a eee eee heehee yas 9 7 ASCII Command String Syntax Error Messages 0 eee eee eee 9 8 Diagnostic EED asses ceased gey OSS 94444 ee ee pH eee eee oe 9 9 Chapter 9 Maintenance and Troubleshooting EE j Introduction Even though the ViewMarq requires virtually no maintenance there are a few steps you can take to insure the longevity of your product and to maintain the warranty safety and environmental ratings To maintain the NEMA ratings the cable entry points in the back cover must be properly sealed The ViewMarq is provided with cable glands to seal all of these points whether a cable is used or not The provided covers must be properly installed as well To provide for proper heat dissipation keep the ViewMarq clear of all dust and debris Regularly inspect ViewMarq mounting brackets and the mounting surfaces To maintain viewing distances and clarity clean the lens with a damp clot
7. actory Defaults action will set communication parameters to the defaults e The ViewMarq name will be reset e The IP address will be set back to Obtain Address from DHCP Server Port 1 will be set to ASCII node address 1 baud rate 38400bps 8 data bits odd parity and 1 stop bit Port 2 will be set to Modbus node address 1 baud rate 38400bps 8 data bits odd parity and 1 stop bit Click Yes to reset the display back to factory defaults ViewMarg by AutomationDirect d Resetting Factory Defaults may change the current communication settings This action will also clear any stored messages Are ycu sure ycu want tc perform this step LED MESSAGE DISPLAY VIEWMARG User Manual 1st Ed Rev B MD USER M f 9 5 Chapter 9 Maintenance and Troubleshooting E M jy LED Test If you suspect that an LED component has failed you may verify the LED components with the LED test The test will initiate a pattern of scrolling lines cycling horizontally then vertically through each of the three colors red amber green To perform an LED Test select the Link for the display to test o o mx Link Ethernet Ethemet E Serial COM ASCII Serial COM Modbus Add new link From the Setup dropdown menu select Run LED Test as shown below Vo ViewMarq by AutomationDirect File Edit View Format Insert Simulator Help E amp i Activate every color of every LED in the ViewMarq LED Display The
8. ame ViewMarg Link Name Ethernet Change tink Bink Read Configuration from ViewMarg Ethernet 5 232 AS 495 Discrete Inputs 4 Obtain Address from DHCP Server Advanced Configuration Protocol Modbus TCP TCP Port Number 502 idie Timeout 30 1 30sec Write Configuration to ViewMarg Each time the message display receives a message the LED will change color to indicate the communication was received The message may not be displayed due to a Syntax Error or incorrect ID number but the LED will still change color It is a good practice to set this setting on until you are sure everything is working correctly with your LED display and your messages are displaying as expected a VIEWMARG User Manual 1st Ed Rev B MD USER M B 9 9
9. h as needed NOTE To maintain UL508 rating Flexible Conduit must be used for all conductors entering the message display Updating Firmware Occasionally new firmware will be released to enhance your ViewMarq The firmware may be downloaded from automationdirect com downloads and updated using the ViewMarq software 1 Select the Link for the display to update e e E Link Ethernet Ethernet Serial COM ASCII Serial COM Modbus Add new link 2 From the Setup dropdown menu select Update Firmware as shown V ViewMarg by AutomationDirect File Edit View Setup Format Insert Simulator Help ABSE X PC to LED Display Communications LED Display Configuration Network Editor Reboot LED Display Reset Factory Defaults Update Firmware N Blink LED Display Run LED Test 9 2 VIEWMARG User Manual 1st Ed Rev B MD USER M LED MESSAGE DISPLAY Chapter 9 Maintenance and Troubleshooting 3 The Update Firmware dialog will open The panel information will be read from the slected Link Display Name Firmware version and Link Name The Firmware is in two parts A1 ASCII character set version FW Base Firmware Operating System Update Firmware LED Display Selection pesay te at Firmware Version Al 1 61 FW 1 61 is Link Name Ethernet Change Link Firmware Filename Filename and Path mme Firmware Update CAUTION Messages on the display will be cleared by the firm
10. ware update 8 4 Select the Blink button to make sure you have the correct display 5 Select the Browse button and navigate to the location you saved the firmware file It should be named something like VM A1015300 vmf 6 Select the Update button You will see a warning like the one shown below Make sure all messages saved in the message list have been saved on your hard drive They will be cleared from the panel All communication settings will be preserved in the panel Va ViewMarq by AutomationDirect Updating firmware will overwrite all user defined messages Are you d sure you want to perform this step VIEWMARG User Manual Ist Ed Rev B MD USER M f 9 3 LED MESSAGE DISPLAY Chapter 9 Maintenance and Troubleshooting 7 Click the Yes button While upgrading the software will display an activity bar As long as the green shade in the activity bar is moving the display is still upgrading When the activity bar stops click the Close button The ViewMarq will display the following messages during the firmware update a FW Loading b FW Updating c Load Firmware d FW Loading 8 When the firware update is complete the display will reset and the default startup screen begins to scroll Load Firmware Message If the software has completed the Firmware Update process but the ViewMarq shows a Load Firmware message repeat the firmware update process Do not
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