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MediaWorks User Manual

1. 1 Alsan Way Little Ferry NJ 07643 telephone 201 641 1200 Communications Division Product Information Visit the Eventide website at www eventide com Communications Division Product Service and Technical Support Users Contact your local authorized Eventide Dealer locate a dealer on the Eventide website Authorized Dealers Visit the Eventide website or email support eventide com MediaWorks Plus User Manual v2 3 CL Contents Revision HIS e VE 1 1 Using MediaWorks PIUS css EEN 2 1 1 Introduction to MediaWorks lues 2 1 2 Opening MediaWorks lues 2 1 3 Locating and Organizing Hecordmgs 3 1 3 1 Browsing for Recordings A e O PO O En le sand Kb en oon 3 3 2 PECA RECON EE 4 o Ung Adduonal e EE 6 1 4 Viewing and Playing Recordings ccooccccccccnccnnconconononononononanonanonanonnnonnnonanonanonanonnnonarenanenanos 9 1 4 1 Viewing Recordings occcocccoccconcconcconcconononononononononononononcnnnnnnnnnnnnnnncnnnrnnnnnanenaninnninnns 9 14 2 The Record EE 9 1 4 3 Record View Menu Options cccccccccsececececceeeeceuseceueeeceucessueeesegeessueesseaeessueeess 10 144 Ne TMS VOW ee 11 1 4 5 Playing Audio Recordings ccccceccceeeeseeeceeeeceeeseeeeceueeseeseueeseueeseeseueesseesaneesaees 15 1 4 6 Playing Screen Recordings occccoccnccccnccoccnccncnnonncnonnnnnnnnnnonnnnnnnnnnnnnnnnnonnnnnnnononens 16 1 4 7 The Playback Console cccccccccecececceeeeceecesseeeeceeeeeseeees
2. 2012 04 03 18 23 56 2012 04 03 18 23 24 2012 04 03 18 22 52 2012 04 03 18 22 20 2012 04 03 18 21 48 2012 04 03 18 21 16 2012 04 03 18 20 44 2012 04 03 18 20 12 2012 04 03 18 19 41 2012 04 03 18 19 09 2012 04 03 18 18 37 2012 04 03 18 18 05 2012 04 03 18 17 33 2012 04 03 18 17 02 2012 04 03 18 16 30 Figure 55 Column Drop Down List Results as of 2012 04 03 17 39 57 UTC 04 00 00 Channel Name Channel 4 2012 04 03 18 25 00 Way Chap 2 More about MediaWorks Plus ZU recor Duration Caller Id Columns 112345626 Reset to default 112345626 112345626 wl Source Name re 112345628 v Channel Name 12345626 v Start Time Local 112345626 sl Duration 112345628 V Caller Id 112345626 Y Dtmf 112345626 End Time Local 112345626 O Connection ID 112345626 ia E 112345628 LJ source ID 112345628 Protected k SS 112345626 Suppressed 12345629 L Has Note 112345626 C Compression Type 112345626 Call Direction Code 12345626 O Start Time UTC 12345626 End Time UTC 112345628 Channel Number 12245627 Calling Party O Call GUID fae Group GUID 49 50 The presentation of recordings in the Browse Search and Incident tabs can be further customized Right clicking on any area in the column headers displays a drop down menu of possible column names To add a new column check the box of the associated colum
3. Search Incident and Channel tabs can be sorted in ascending or descending order if applicable by clicking on the header for that column An indicator arrow will appear in that column indicating the sort direction To change the sort direction click on the column header again You can also sort columns by a secondary sort by Shft Clicking a second column For example you may want to sort by channel name and then by start time you would click Channel Name first then hold down the shift key and click the Start Time Local columns You can change the secondary sort by again shift clicking or you can cancel the secondary sort by clicking on any column which will then be the only sort criteria Columns can also be re arranged To move a column to a new position click on the column header hold down the mouse drag the column header to a new position then release the mouse The column will then re position itself searen En MediaWorks Plus User Manual v2 3 Source Name Nex Nex E S Loe SS SS SS E S SS Log Nevl no Channel Name Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel A Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel 4 Channel A Start Time Local 2012 04 03 18 27 06 2012 04 03 18 26 34 2012 04 03 18 26 02 2012 04 03 18 25 31 2012 04 03 18 24 59 2012 04 03 18 24 27
4. e O Fr Fy s Dp u 0 x a vurant A Overlays D North me Nature Park gt d Rale gh gt 401 Hea imap o7 540 Markers NS E E Northeast wey Raleigh El Google Satellite e Z e Google Streets Search Settings Base Layer E Sinele Mode Point Search Miles Save location and sett em gg e d zc wi i as ap default A i Knightdale aS map default Apply Wendell Southeast Raleigh These tools are from left to right 1 Circle Draws a circle on the map with the initial click being the center and then the circle s size is determined by dragging away from the initial click 2 Polygon Each click becomes a point of a polygon allowing for customized shapes Double click a point to finish the polygon 3 Point This creates a circle of pre determined size The default is 3 miles but that is configurable in the Geo Fence options 4 Hand The Hand tool is used to drag the map around 5 Clear This X icon will clear existing shapes and allow you to start over or search without the filter active The Geo Fence options are the same the Geo Display options but also include Search Settings 1 Single Mode This restricts the search area to a single area at a time making a new search area will delete any previously created search area in favor of the new one 2 Point Search Miles This is the size for the Point tool It defaults to 3 miles E2 MediaWorks Plus User Manual v2 3 Chap 1 Us
5. 0217675245210 00 17 6038709302 02 02 7325722704 1021767524520 00 16 6038709302 00 26 92838987 00 10 92838987 00 09 00 16 92838986 00 09 92838987 00 09 92838987 01 24 123456789 0 00 35 01 39 02 51 1839287770773 00 46 7325722704 1707798980773 00 17 6038709302 a NLSN 2325722304 07176 7C7 74C710 el Selecting a recording in the Record view and then right clicking on that recording causes the Record View menu to appear Source Name Mexlog Mexlog Mexlog Mexlog NexLog NexLog NexLog NexLog NexLog NexLog NexLog MexlLog MexlLog Mexlog NexLog NexLog NexLog NexLog MexLog NexLog Channel Name Channel 4 Channel Channel 6 Channel 4 Channel 4 Channel 6 Channel 6 Channel 4 Channel 4 Channel Channel Channel 4 Channel Channel 4 Channel 6 Channel 4 Channel 6 Channel 4 Channel 6 Channel 4 Figure 5 Record View Menu Duration New Incident From Selected Records Add Selected to Incident Evaluate Records Start Sequential Playback Start Mixed Playback Export 2012 04 06 18 34 22 2012 04 06 18 33 51 2012 04 06 18 33 50 2012 04 06 18 33 19 2012 04 06 18 33 18 2012 04 06 18 32 47 2012 04 06 16 32 46 2012 04 06 18 32 15 2012 04 06 18 32 14 Ctrl Alt E 00 13 00 13 00 13 00 13 00 13 00 13 00 13 00 13 00 13 The Record View menu selections include Caller Id y 324be 28 55512345628 55512345629 55512345626 55512345626 55512345628 55512345630
6. 29 Channe Channel OF db 30 Channel eme A A 31 Channel 3 2 32 Channel 32 2025 calls e Sone Minute 4 iij gt AAA LA i gt K ch my hap 1 Using MediaWorks Plus To retrieve recordings for a different day expand the tree for the appropriate day and click on the desired channel The recordings for that channel will then be retrieved and displayed The Browse tab can display the list of channel in two modes Channel Name or Channel Number The default is Channel Number To change the display mode click on Show at the top of the left pane and select the mode from the drop down menu When viewing the information by Channel Number each physical channel on the recorder will be listed with its channel number When viewing by Channel Name each channel on the recorder will be listed with its Channel name 1 3 2 Searching for Recordings MediaWorks Plus provides a powerful interface for advanced recording retrieval in the Search tab When viewing the Search tab a list of search criteria in the form of Filters is provided in the left pane Clicking on Filters at the top of the pane displays a drop down list of filters MediaWorks Plus User Manual v2 3 En Figure 3 Search Tab File Edit Tools Playback View Help IA Channels ZS Browse Search Filters Search Results as of 2012 04 04 17 10 46 UTC 04 00 00 6105 records 3 selected E Date gy Source Nam
7. Check the Search Caller ID box to find recordings which match the telephone number in the Caller ID field Call Direction This filter only applies to recordings that contain data in the Caller ID or DTMF fields Enable Incoming to find recordings that match incoming calls Enable Outgoing to find recordings that match outgoing calls Enable Unknown to match recordings that could not be identified as either incoming or outgoing Enable Use DTMF and Caller ID to determine to use heuristics on the data in the Caller ID and DTMF fields to determine call direction Suppressed Check Show suppressed to search for recordings that were suppressed on the recorder Check Show unsuppressed to search for recordings that were unsuppressed on the recorder Check Show forced to search for recordings that were forced into recording on the recorder Audited Check Show accessed to search for recordings have had their data accessed by client applications Check Show not accessed to search for recordings that have not had their data accessed by client applications Deleted Click on Show deleted to search for recordings that do not have audio data associated with them as may happen when the recorder purges data periodically to maintain free space for newer calls Click on Show not deleted to search for recordings that do have audio data associated with them Custom Additional Filters These additional filters are based on the custom fields that have be
8. Checking the Talking Time box enables talking time during audio playback MediaWorks Plus will announce the time at the start of each recording the talking time is mixed with the audio from the recording that has started playing Single Play Checking the Single Play box stops playback in sequential mode after the data finishes playing for a recording If disabled playback continues to play each recording as listed in the record view until the end of the list is reached 2 2 5 View Menu Figure 60 View Menu Enable Geo Display A Show Timezone Offset i Show Export Markers C Show Loop Markers 1 Follow Playback Column Defaults Selecting View from the Menu Bar provides the following menu items Multimedia Display Options Multimedia recordings can be played back in the same way as Audio calls but there are additional options that relate to specifically to screens These options are configured via the Multimedia Display Options window which is described in detail in Section 1 4 6 Playing Back Screen Recordings Enable Geo Display On a system with a Geolocation add on license and location metadata when enabled this will open the Geo Display popover window featuring a map and pin 56 hap 2 More about MediaWorks Plus MediaWorks Plus User Manual v2 3 En marks for call records that are tagged with location data For more details see the section about Geolocation in the previous chapter View Alarms Wh
9. from a search filter in two ways First expand the search filter in the left column and then e Select the resources you want to remove from the filter and then click the gt gt button between the columns e Right Click on the group and select Remove Filter from the pop up menu E2 MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 47 1 10 4 Using Search Filter Groups These filter groups now show up in the channel selectors for Browse Search and Instant Recall Updates made to Search Filter Groups are live and do not require a refresh of the browser to take effect Figure 54 Search Filters In Browse Search and Instant Recall Edit Tools Playback View Choose Channels lo Hours 30 eg Show calls from last A j A Group 1 E1TrunkO 0 E El November 2013 E1Trunk1 01 00 00 HM El November 04 2013 Mon e Channels D NexLog Group 1 ElTrunk0 E1Trunk1 Larch Front Office Back Hallway Front Office Group 1 Back Hallway Channel 1 ElTrunk0 Channel 2 ElTrunk1 Channel 3 Channel 4 Larch Channel 5 Front Office Channel 6 Channel 7 Back Hallway Channel 8 Channel 9 OK Edit Filters Cancel fe FE a vr 8 48 hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 En 2 More about MediaWorks Plus 2 1 Columns Any data displayed in tabular format particularly lists of recordings available in the Browse
10. in the upper right corner Clicking that square gives the redaction space focus so you can adjust its duration by dragging the start and end times or adjust its location by click in the center and dragging it from side to side E2 MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 23 Figure 21 Redaction Area Channel 23 2013 10 22 12 41 49 00 14 0002 Channel 18 2013 10 22 12 41 19 00 13 92838987 0001 Channel 23 2013 10 22 12 40 18 00 44 di e e gi sl dk If you right click the Redaction area a Redaction specific menu will pop up From here you can open an options menu for this redaction change the kind of effect to be applied Mute Tone AGC or Obfuscate Move the redaction by giving it mouse focus the way clicking the upper right corner would or remove the redaction entirely Figure 22 Redaction Menu Options Mute Tone C AGE C Obfuscate Move Remove Close The Options for a Redaction include the maximum gain of the AGC or the kind of Obfuscation A lower value for Obfuscation modulates pitch downward and a higher one moves it upwards 1 5 4 Pinning Media to an Incident Multimedia in an incident can be pinned to the canvas such that they are always shown when the incident is loaded This is so that important events in an incident can be highlighted for future research In an incident a multimedia record such as a screen capture will playback in a panel
11. is 15 12 hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 En 2 Options Channel 25 Obfuscate Enabled Amaunt A The obfuscate option allows you to garble the sound of voices on the channel so that the identity of the speaker is obscured The Amount slider allows you to adjust the amount the effect is applied to the audio Timeline View Menu Options Selecting a recording in the Timeline view and then right clicking on that recording causes the Timeline View menu to appear Figure 7 The menu selections are the same as those in the Record View menu Refer to the Record View Menu Options for information about those menu items Figure 7 Timeline View Menu Resource Name ll LES Channel 6 gt Properties Channel 7 ED O Protect Channel 8 New Incident From Selected Records Add Selected to Incident Channel 9 Evaluate Records Start Sequential Playback Start Mixed Playback One Minute Ql ji Export Ctrl Alt E Add Text Annotation Draw Waveform p fm i gt gt LS Note When working in an Incident Tab there is also a Delete option that can be selected selecting Delete allows you to delete the selected recording s from the incident VOLUME SPEED E2 MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 13 14 Timeline Zoom Options The Timeline has zoom options that let you adjust how much call data you are looking at in a given amount of hor
12. mode Use Ctrl click to select multiple calls from the timeline or the call list and then right click one of the selected calls and choose Start Mixed Playback This will then play in real time all of the selected calls and no other calls Quick Playback from Timeline Header Click to Play You can click in the timeline header where the time is displayed along the top to start mixed playback at any point We call this click to play If you have started calls in sequential mode a click to play will follow suit and play in sequential mode You can switch it back to Mixed by right clicking in the Timeline header and selecting Start Mixed Playback 1 5 Creating an Incident In MediaWorks Plus an incident contains a group of related recordings To find recordings see Section 1 3 1 Browsing for Recordings and Section 1 3 2 Searching for Recordings Once a set of recordings has been found the next step is to group them into related sets known as incidents New incidents can be created from a selection of recordings and additional recordings can be appended to existing incidents Incidents form the foundation for many of the other MediaWorks Plus functions such as exporting recording data Incidents can also be shared with other users by emailing them or saving them to a shared location on the Eventide recorder Incidents can be stored remotely on the recorder To create a new incident select New Tab from the File m
13. not active this option is not available New Incident from Selected Records Ctrl Shift l This menu item creates a new Incident tab in the active window containing all the selected recordings If a list of recordings is not available in the active tab this option is not available Set Loop Start to Current Time Citrl This selection sets the loop start point to the value of the current playback time This is only available on those tabs that can play audio from a recording Set Loop End to Current Time Ctrl This selection sets the loop end point to the value of the current playback time This is only available on those tabs that can play audio from a recording Set Export Start to Current Time Ctrl Shift This selection sets the export start point to the value of the current playback time This is only available on those tabs that can play audio from a recording Set Export End to Current Time Ctrl Shift This selection sets the export end point to the value of the current playback time This is only available on those tabs that can play audio from a recording hap 2 More about MediaWorks Plus MediaWorks Plus User Manual v2 3 CL 2 2 3 Tools Menu Figure 58 Tools Menu File Edit Tools Playback View Ctrl Alt E Export Edit Search Filters Change Password Selecting Tools from the Menu Bar provides the following menu items Refresh F5 The Refresh menu item re
14. on that recorder that contain the data for the day selected When you click on a channel MediaWorks Plus retrieves the recordings for that channel and displays them in the upper right pane Figure 2 Browse Tab File Edit Tools Playback View Help Mt Channels H Browse Bei Search Show Results as of 2012 04 04 17 05 36 UTC 04 00 00 2025 records 0 selected 7 5 NexLog 100000055 localhost Eventide a El April 2012 Source Name Channel Name Start Time Local Duration Caller Id Connection ID Dt mf 2 April 04 2012 Wed NexLog Channel 2012 04 04 17 53 00 00 13 55512345629 100000055 5559876 a 1 Channel 1 2026 calls NexLog Channel 2012 04 04 17 52 28 00 13 55512345629 100000055 5559876 2 Channel 2 2025 calls NexLog Channel 6 2012 04 04 17 51 56 00 13 55512345628 100000055 5559876 3 Channel 3 2025 calls NexLog Channel 6 2012 04 04 17 51 24 00 13 55512345628 100000055 5559876 gm channa Azo cals NexLog Channel 2012 04 04 17 50 53 00 13 55512345630 100000055 5559876 SE NexLog Channel 6 2012 04 04 17 50 21 00 13 55512345629 100000055 5559876 6 Channel 6 2025 calls R See S ESA RARA SS 7 Channel 7 2025 calls NexLog Channel 6 2012 04 04 17 49 49 00 13 55512345628 100000055 5559876 8 Channel 8 2025 calls NexLog Channel 6 2012 04 04 17 49 18 00 1
15. peFear y EA E 80 34 35 1 V f Use e Reporta map error The Geo Fence allows you to draw shapes on a map which will be used to filter search results to just that territory CL MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 41 Figure 47 Geo Fence in Filters Menu Polygon Selection in progress in blue Geo Fence Gald ie Bivins KZ 5 02 54 9 N 78 10 33 3 A Pine Forest Map data 2013 Google Terms of Use Report a map error For better ease of use you can pop this Geo Fence out into its own window inside the MediaWorks Plus browser page Figure 48 Geo Fence Pop Out with two polygonal search areas in orange f eg i Li FRE Carmike Cinemas Ligon St EE SCH Ic VH O Eo x t E Blue Ridge Res is Kee 14 Theater js ES King e Method Road Village L E Westgr f 8 e LLI KE Jackson St B im Lexington DI 5 2 D S Y 5 3 fb m ke z me a ci a avis Rd Sushi Nine Tf Bojangle s TI Cook Out At CosTran BR l me El Triangle Vineyard Ge TE A il Christian Sherman Ave Fellowship 35 4007 5 N 78 41 51 9 W Map data 22013 Google Terms of Se Report a map error aney Rd Google 42 hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 ER There are five tools and an Options menu in the upper right corner of the Geo Fence Figure 49 Geo Fence Tools and Options 2 Geofence Wi Norte k s a i L
16. that has these options in the upper right corner 24 hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 En Figure 23 Multimedia in an Incident Detail 22 GT 0500 Eastern Standard Time I AA I a Rent pactada cl EG al ole or Sara fe LEA Si Eha hemes ind the ten you Cds em SE Gece at Cap athar ard Gass wig Zwin Ae EES The left most of these icons is the Pin to Incident button If you click this the frame around the media will turn grey and the Pin to Incident and the Pop Out to Application will disappear Figure 24 Pinned Multimedia in an Incident Detail DP vm A 10 6 16 Fri Feb 22 2013 06 43 22 GMT 0500 Eastern Standard Time LH 1 6 Updating Recordings Once recordings have been collected into incidents there are a number of ways to examine their properties Examine detailed properties for any recording by right clicking a recording and selecting Properties from the menu The Properties dialog box will appear allowing you to add information such as notes and to access the audit history of the recording Any notes modified in this dialog box are saved back to the recorder on which it originated Similarly changing the Protected status of a recording updates the recording s status on the source recorder 1 6 1 Call Properties Screen The Call Properties screen lists the attributes of the selected call recording and includes the following tabs e Properties provides inform
17. to Data CD DVD Blu ray elect Destination Email Export Export fits on Data CD Data DVD Blu Ray Approximate export size 234 368 700 MB Bar WI E ra 5 Finally click on the Export button to export the recording data it will be downloaded to your browser s default download location on your PC If you selected Export to File it will download as a zip folder containing the audio file or files you requested If you selected Export to Data CD DVD Blu Ray the file downloaded will be an ISO file that you can use Windows Disc Image Burner to burn to cd or DVD If you have a Blu Ray drive please use the image burning software that it came with 1 7 2 Email Export You can choose to export to an eml file that you can open with your email client of choice It will create an email with the export s contents attached Note that your email provider usually has a limit set on the size of email attachments so this option is most useful for small exports hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 CL 1 7 3 Screen Capture Export Screen capture recordings can be exported much like audio recordings but there are some caveats Recordings from multiple screen resources cannot be mixed together Screens from the same channel can be merged into a single mixed mode export Audio calls can be mixed with screen recordings from a single screen resource If part of the export overlaps such that there is audio wi
18. to navigate to MediaWorks Plus E MediaWorks Plus will start to load as shown in Figure 1 below The first load may take several seconds to load depending on the connection speed When prompted to login enter your NexLog User Name and Password and click OK Note that it s possible to configure your NexLog recorders landing page to be MediaWorks Figure 1 MediaWorks Plus loading and login screen Initializing Eventide mediaWorks Express asx e aa iker emmmer i Password 1 3 Locating and Organizing Recordings The typical process for finding and organizing recordings includes the following steps e Browse or search for recording data on the recorder e Create and save Incidents by selecting individual recordings or groups of recordings and organizing them into incidents e Export the data in a variety of formats 1 3 1 Browsing for Recordings The simplest method for locating recordings on the recorder is provided by the Browse tab Figure 2 When viewing the Browse tab the connected source appears in the left Below the source a list of months corresponding to the E2 MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 3 4 available data on the recorder will appear after you click on the sign next to the source Clicking on a sign next to a month will display all of the days in that month that data was recorded Clicking on a sign next to a day will open a list of channels
19. will show a minus sign for Collapse into Multimedia Canvas y Me 5 ab XP vm 10 5 16 Wed Feb 20 2013 19 42 45 GM T 0500 Eastern Sta Figure 16 Media Window Popped Out diaWorks Express Google Chrome out blank me Fie Te Foret Mew bet af choose to thie this y Ea wie of she Trama Fine Py o 4 thi thi t sy ant ace th Se i Marto way GE AE tha ni mind ig the y Jerdi aa ra ace ane Peel gears shar chaola Gaternia fe mell y after vers i atout tisse kir is of tha veniclas SC ang mis ep del We wey ie ro is ve ly LU eee 5 acci erntes te the past isr has Y y anser sg ton D et ue thet summer st Ir Ze myte ui Gei a ck p Zeie vue ve aa ont Hi har ter 8 far Be hol gr Hi in a klager mor DW ta harry tha q f AA ig G or is rer a or 2 car a force mel Ca cara der yey be VER ced that aver y la suger tout Tyee ds dust as eres ang f ES a gt 1 e SR save of these seule pr BEE aie tedio afd pale rat ME was Chen 1 de ain pirata din t of gc ar KS K R sg An A pu ara med to th 3 de pecause ant H be ete a roy ing eg Duren bore are E ually ae WE qe si plee rut to pr y ig but cacred rite os leve feli bens ki aa mystlcelstenes se ell vin ss tly trye The only thing t d Le tee 2 KS thet thy oa stu ds you get TE te Ow yaa re Ganha t 1 seber 15 the Creadoe of a realedac don af learetng Nee t corectourly deride eter har cesenteg and w tran tou et me wt ar fea
20. 06 11 00 01 49 UTC 04 0 2009 06 11 00 02 39 UTC 04 0 2009 06 11 00 02 59 UTC 04 0 2009 06 11 00 05 05 UTC 04 0 2009 06 11 00 05 26 UTC 04 0 2009 06 11 00 07 31 UTC 04 0 2009 06 11 00 07 57 UTC 04 0 2009 06 11 00 08 27 UTC 04 0 2009 06 11 00 08 37 UTC 04 0 2009 06 11 00 08 49 UTC 04 0 2009 06 11 00 09 10 UTC 04 0 2009 06 11 00 09 26 UTC 04 0 2009 06 11 00 09 40 UTC 04 0 2009 06 11 00 11 05 UTC 04 0 2009 06 11 00 11 49 UTC 04 0 2009 06 11 00 13 28 UTC 04 0 2009 06 11 00 16 24 UTC 04 0 2009 06 11 00 17 14 UTC 04 0 20090 06 114 00 17 28 UTC AAN 1 4 3 Record View Menu Options End Time Local 2009 06 11 00 02 35 UTC 04 2009 06 11 00 02 55 UTC 04 2009 06 11 00 05 03 UTC 04 2009 06 11 00 05 22 UTC 04 2009 06 11 00 07 28 UTC 04 2009 06 11 00 07 47 UTC 04 2009 06 11 00 08 23 UTC 04 2009 06 11 00 08 37 UTC 04 2009 06 11 00 08 46 UTC 04 2009 06 11 00 09 05 UTC 04 2009 06 11 00 09 19 UTC 04 2009 06 11 00 09 35 UTC 04 2009 06 11 00 11 04 UTC 04 2009 06 11 00 11 40 UTC 04 2009 06 11 00 13 28 UTC 04 2009 06 11 00 16 19 UTC 04 2009 06 11 00 17 10 UTC 04 2009 06 11 00 17 31 UTC 04 20090 06 11 00 10 25 FITA Md 1169 records O selected Duration Caller 1D DTMF E 00 46 7325722704 1707798980773 00 16 6038709302 02 04 7325722704
21. 3 55512345630 100000055 5559876 9 Channel 9 2025 calls NexLog Channel 6 2012 04 04 17 48 46 00 13 55512345629 100000055 5559876 10 Channel 10 NexLog Channel 6 2012 04 04 17 48 14 00 13 55512345628 100000055 5559876 11 Channel 1 NexLog Channel 2012 04 04 17 47 43 00 13 55512345631 100000055 5559876 12 Channel 12 NexLog Channel 6 2012 04 04 17 47 11 00 13 55512345628 100000055 5559876 13 Channel 13 NexLog Channel 6 2012 04 04 17 46 39 00 13 55512345627 100000055 5559876 SE NexLog Channel 6 2012 04 04 17 46 07 00 13 55512345629 100000055 5559876 KR i Gier ag See NexLog Channel 6 2012 04 04 17 45 34 00 13 55512345628 100000055 5559876 eneen NexLog Channel 6 2012 04 04 17 45 02 00 13 55512345628 100000055 5559876 48 Channel 181202 NexLog Channel 2012 04 04 17 44 31 00 13 55512345630 100000055 5559876 19 Channel 1912026 NexLog Channel 6 2012 04 04 17 43 59 00 13 55512345629 100000055 5559876 20 Channel NexLog Channel 2012 04 04 17 43 27 00 13 55512345628 100000055 5559876 21 Channel 2 NexLog Channel 6 2012 04 04 17 42 56 00 13 55512345630 100000055 5559876 22 Channel 22 NexLog Channel 2012 04 04 17 42 24 00 13 55512345628 100000055 5559876 23 Channel 23 NexLog Channel 2012 04 04 17 41 52 00 13 55512345628 100000055 5559876 25 Channel 25 NexLog Channel 2012 04 04 17 41 20 00 13 55512345628 100000055 5559876 d Channel Name cal bi T TER 17 51 00 em Dm reg Dm 17 53 00
22. 55512345626 55512345628 55512345628 55572345630 55512345627 55512345629 55512345627 55512345629 55512345627 55512345628 55512345626 35512345028 55512345626 Properties See Section 1 6 1 Call Properties Screen Dt mt 55598765428 55598765426 55598765426 55598765428 10076765428 10576765426 55598765426 55598765428 55598765428 55598765426 55598765428 55598765426 55598765428 15598765426 15598765428 10078765426 10070760428 55598765426 Protect Checking this box prevents the selected recording from being deleted hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 E2 m e New Incident from Selected Records See Section 1 5 Creating an Incident e Add Selected to incident See Section 1 5 1 Adding and Deleting Recordings from an Incident e Evaluate Records Evaluate selected call recordings See Eventide Quality Factor Software Manual for details e Start Sequential Playback See Sequential Playback Mode e Export See Section 1 7 Exporting Recording Data from an Incident e Add Text Annotation Add notes to a call at a specific point in time See Section 1 6 2 Annotating Calls e Draw Waveform Generate a waveform for the recording if it s an audio call The waveform is displayed in the Timeline View 1 4 4 The Timeline View The Timeline view in the lower right hand pane Figure 6 shows the same set of recordings that are displayed in the Record view
23. 629 5569876 NexLog Channel 10 2012 04 04 17 55 08 00 13 55512345632 5559876 a 008 Channel 8 009 Channel 9 Channel Name ll teil aaa Channel 4 D e ap Channel 7 e Channel 10 gd e dk Done Minute o im gt voume 81 REN RR oe SC OA ere Each element of a search is contained within a search panel in the left pane of the Search tab The Date and Channel panels are always required so you must provide at a minimum a value for these criteria to conduct a search for recordings When more filters are added additional panels will appear as needed If necessary scroll the search panel to view the additional panels Each filter panel can be compressed or expanded by clicking on the arrow located in the upper left corner of the pane Creating a Search To create a search first select one or more days from the Date filter area Dates can be selected by clicking on the calendar default or by specifying a date range or relative time period To change the way a date filter is specified click the down arrow in the upper right corner of the Date filter panel and choose the desired mode from the drop down menu The modes include Calendar default Date Range and Relative In the Calendar mode you can select recordings across more than one month as follows After selecting one or more days in one month in the calendar click the forward or backward arrow to navigate to a different month W
24. Eventide Communications Division MediaWorks Plus User Manual E Models NexLog 740 NexLog 840 mM NexLog Recorder Software v2 3 Part Number 141217 03 Published November 15 2013 O 2004 2013 Eventide Inc ALL RIGHTS RESERVED Every effort has been made to make this guide as complete and accurate as possible but Eventide Inc DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE The information provided is on an as is basis and is subject to change without notice or obligation Eventide Inc has neither liability nor responsibility to any person or entity with respect to loss or damages arising from the information contained in this guide Notice This computer program and its documentation are protected by copyright law and international treaties Any unauthorized copying or distribution of this program its documentation or any portion thereof may result in severe civil and criminal penalties The software installed in accordance with this documentation is copyrighted and licensed by Eventide Inc under separate license agreement The software may only be used pursuant to the terms and conditions of such license agreement Any other use may be a violation of law Eventide is a registered trademark of Eventide Inc Other names and brands may be claimed as the property of others Publication Date November 15 2013 Document Number 141217 03 Publisher Eventide Inc Communications Division
25. Filters from Search Tab File Edt Tools Playback Vie 1 Searches Edit Filters Date Time Co Calendar CO Date Range G Relative Channel Once you select Edit Filters you will see this window E2 MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 45 Figure 52 Search Filter Edit Window Search Filters for Al Cees Eventide ETrunk0 nem Group 2 E 1Trunk1 local 1 Channel Group 1 local 2 Channel Larch local 3 Channel local 4 Channel Channel local 5 Channel Channel local 6 Channel local 7 Channel local 8 Channel Channel local 9 Channel Channel local 10 Channel 10 Channel ONRAN local 11 Channel 11 local 12 Channel 12 Channel local 13 Channel 13 Channel local 14 Channel 14 local 15 Channel 15 Channel local 16 Channel 16 Channel 10 local 17 Channel 17 Channel 11 local 18 Channel 18 local 19 Channel 19 Channel 12 local 20 Channel 20 Channel 13 local 21 Channel 21 local 22 Channel 22 Chama H ni 23 Channel 23 Channel 15 local 24 Channel 24 Channel 16 local 25 Channel 25 local 26 Channel 26 Channe R i There is a similar Edit Filters option in the Choose Channels menu on Channel Instant Recall tabs which opens the same window The Search Filter Gro
26. Tab gt Channels from the File menu To sort the list of channels click on either the Channel Name or Channel Number header a small arrow will indicate the sort direction To reverse the sort click the header section again Each channel is displayed with the Channel Name Channel Number and current Channel Status To enable live monitoring of the data currently playing on a channel click to toggle the Live Monitor icon for the selected channel Multiple channels can be monitored simultaneously Adjust the overall volume level using the volume slider at the bottom of the window To enable recording on a channel check the Record Enabled checkbox If the checkbox is deselected any audio currently being recorded will stop until the Record Enabled checkbox is re checked 34 hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 EZ Figure 37 Channels Tab File Edt Tools Playback View A Eventide Logout Channel Name Chan Live Monitor Channel Status Channel 1 001 idle Channel 2 002 Wide Channel 3 003 E idle Channel 4 004 E idle Channel 5 005 Wilde Channel 6 006 E idle Channel 7 007 Idle Channel 8 008 E idle Channel 9 009 Wilde Channel 10 010 E idle Channel 11 011 E idle Channel 12 012 idle Channel 13 013 E Recording Channel 14 014 Recording Channel 15 Recording Channel 16 016 Recording Channel 17 Recording Channel 18 018 mM Recording Channel 19 E Recording Channel 20 020 WE Recording Chann
27. additional panel Some additional filters are standard on all recorders and will always appear on the drop down list Other additional filters depend on the custom fields included in the recording table Some or none of these filters may be included on the drop down list of your recorder To remove a filter click the X button which appears in the title bar of each optional filter Alternately deselect the filter from the Filters drop down list Once removed the filter will not be used in subsequent searches Standard Additional Filters The following standard additional filters appear in the Filter drop down list of all recorders Call Length Enter the minimum and maximum call durations MediaWorks Plus will search for all recordings equal to or between these values Call Note Enter text in the Note box MediaWorks Plus will perform a search for all recordings that contain this text string in the Notes field Check the Case sensitive box if you wish to make the search match case as well PIN hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 CL For installations that use a PIN code enter the PIN number MediaWorks Plus will include this as part of the search criteria Protected Search for all recordings that are protected or all recordings that are unprotected Telephone Enter the telephone number digits Check the Search DTMF box to find recordings which match the telephone number in the DTMF field
28. ap and pin marks for call records in the current timeline that are tagged with location data Note that Geo Display is supported in all tabs except Evaluations and Channels The icon will expand the Geo Display to cover as much of the browser page as possible and the will bring it back to the default smaller size With the X the window can be minimized to a Globe button just above the call record grid in all tabs that support Geo Display as seen in the figure below next to the 1999 records O selected E2 MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 39 40 Figure 43 Geo Display Minimized A Eventide Logout 1999 records 0 selected The Geo Display defaults to showing you pin points for each call record on a street map These pins can be clicked on to select the record in the call record list and in the timeline double clicked to play and right clicked to access all of the context menu options you have when right clicking from the timeline or call record list Much like on the timeline selected records are displayed as blue pins and the currently played call is green Additionally the Geo Display offers other display options if you click the white in a blue box near the top right corner Figure 44 Geo Display Options Overlays MM Heatm ap F Markers Base Layer Google Satellite CH Google Streets The Base Layer options allow you to toggle between G
29. ation about the call properties See Figure 23 e More allows you to add information about the call See Figure 24 E2 MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 25 e History Provides a history of the call See Figure 25 Call Properties Screen Properties Tab The Properties tab provides detailed information about the recording s location time and phone You may add information about the recording in the Notes box Check the Protected box in the Attributes section to prevent the recording from being deleted Figure 25 Call Properties Screen Property Tab 2 CallProperties Properties Location Time Source NexLog Start Time 2012 04 06 18 34 54 Channel Channel 4 Duration 00 13 Phone Attributes CLID FO Protected DTF o Suppressed Direction Inbound Archived Notes Cancel Call Properties Screen More Tab The More tab includes the custom fields specific to your recorder that contain additional information about the recording From this screen you may edit any of the custom field information 26 hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 En Figure 26 Call Properties Screen More Tab 2 CallProperties Properties History 55512345628 55598765426 Call Properties Screen History Tab The History tab provides an audit history of each time this recording has been accessed including the related user information Figure 27 Call Pr
30. but presents the recording data in a linear chart Recordings are organized into groups by channel name and are displayed in chronological order from left to right The individual recordings are drawn in the timeline in the horizontal direction in relation to their duration Scroll the timeline to the right or to the left to view recordings that are not visible If more than one channel is represented in the data scroll the timeline up or down to display channels that may not be initially visible Figure 6 Timeline View Audio Recording Channel Name all LET Channel 4 gd slk Channel gd slk Jone Minute You can increase or decrease the time length displayed on the timeline To view more or fewer recordings click on the small green magnifying glass in the lower left corner of the pane In the Figure above it has the words One Minute next to it Clicking this will open a menu offering a variety of time scales from ten seconds to 1 year The selected time scale defines the amount of time to be displayed between each tick on the timeline In the Figure above there are three ticks each representing the start of a minute E2 MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 11 Playback Settings In the Channel Name box on the left there are a number of playback settings that you can set on a channel by channel basis They include Mute button Clicking on the mute button green speaker icon to the lef
31. cident belong to the same recorder Then select Save Incident from the File menu If this is a new incident when the Save Incident dialog box appears choose the Remote tab and check that the correct recorder is listed in the Recorder box The incident will be saved to the selected recorder Optionally check the Shared box to allow other users connected to the recorder to open the incident after it is saved Check the Protect Calls in Incident to automatically mark all recordings as protected when saving the incident Enter an Incident Name and then click OK 1 5 3 Redacting Recordings in an Incident Redaction is an umbrella feature allowing for modifying part of a call s audio either by replacing it with silence or a tone or by applying an effect such as obfuscation or automatic gain correction Obfuscation transforms the original speaker s voice into something clear but not recognizable as a specific person and aims to make identifying a source difficult Figure 20 Redaction In Menu Properties TT Protect Delete Ctrl D Mew Incident From Selected Records Add Selected to Incident Evaluate Records Start Sequential Playback Start Mixed Playback Export Ctrl Alt E Add Text Annotation Add Redaction Point Redaction points are available only for calls organized into an incident Right click on a call record to add a Redaction point This will show up as a purple highlighted space in the call with a smaller square
32. configure how multimedia recordings will be played back and also allows for configuring the real time display of Metadata discussed below Display in Application is shown above in Figure 9 the screen recording plays back in a floating window inside the MediaWorks Plus browser window Display in Canvas looks like this Figure 13 Canvas at Top Cc 192 168 2242 y Useful no frills links bk 127 MW NAS P Idiomatic Python f j Beta Testers Forums Rapitt J Lab 9 Lab Arch ANMISCam TT SRAID 3 other Fite Edit Toot 8 i o 8 Rotate Canvas 5 records 1 selected al Ir at ib es eed 12 03 00 gei gt s k e gt One Minute A panel appears above or to the right of the search results depending on the Multimedia Orientation setting This panel is called the Multimedia Canvas It can also appear to the right of the call list Figure 14 Canvas to the Right Eventide Neko Conti a E MecsaWiorks Expres Cc 192 163 22 42 O E rome Y ounen TD e videon donee Ponts es DIFA 14 36 16 TC 000 00 ml ri j 4 D i i 9 ao Ee 5 p ad gt yu ad SET ei a a 5 tr 14 3 E E2 MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 17 18 hap 1 Figure 15 Media Window Controls Detail EI x The top right corner of the media window contains these three buttons Pop out to Application Pop Out to External Window and Close If popped out to the application level the first button
33. ct string in the Search for box Talkgroup Search for recordings that have a specific talk group associated with them Enter the talk group string in the Search for box Time Search for recordings that have a specific time associated with them Enter the time string in the Search for box User Id Search for recordings that have a specific user ID associated with them Enter the user ID string in the Search for box hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 CL 1 4 Viewing and Playing Recordings After you have found and organized recordings you may view and play the recordings 1 4 1 Viewing Recordings Recordings displayed in the Browse Search or Incident tabs are shown in two different ways simultaneously The first is a simple tabular list displayed in the upper right hand pane called the record view This view can be customized in that it supports a number of different column and sorting options The second is a graphical chart of recordings displayed in the lower right hand pane referred to as the timeline The timeline can also be customized but only supports a single method of displaying the recording data by time Together the record view and timeline view provide a comprehensive look into the same set of data Selections between the two views are synchronized any recordings selected in one are automatically selected in the other Similar operations may be performed from each view including
34. d of downloading the file it will refresh the browser page so you should save any in progress work before proceeding The upside is that once you click Download File your recorder is approved for all future downloads from this PC and you will not see this again If you were exporting from a saved incident the incident will reopen and you can export again otherwise you will need to recreate the search that you used to find the calls for export E2 MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 33 Figure 36 Download File in Internet Explorer 8 amp To help protect your security Internet Explorer blocked this site from downloading files to your computer Click here for ontions Download File File Ek Tools Playback View Help re unload File at s the Risk Browse A Channels OD Information Bar Help L Nexos Channel 82010206 16 22 13 00 15 2013 02 04 16 22 13 00 15 NexLog Channel 6 2 Nexos Chamnel8 2013 02 04 16 21 43 OIG 1 8 Monitoring a Recorder MediaWorks Plus allows you to monitor the live audio feeds on the recorder In addition you can view the current status of channels and if permitted manually enable disable recording on channel s for record on demand purposes 1 8 1 Channels Tab The Channels tab Figure 35 displays all physical channels in a list and provides live status information for all physical channels on the recorder To open a new Channels tab select New
35. de scrubbing remains within the bounds of the currently playing recording Skip Back Left arrow The Skip Back menu item scrubs backward by a user defined number of seconds default is 10 In sequential mode scrubbing remains within the bounds of the currently playing recording Loop Playback Checking the Loop Playback box loops playback between user defined start and end looping points In Sequential mode if no user defined start and end looping points have been set the entire recording will be looped If start and end points have been set within the recording checking Loop Playback will initiate loopback between these two points In Mixed mode if no user defined start and end looping points have been set the entire set of recordings will be looped If start and end points have been set within the set of recordings checking Loop Playback will initiate loopback between these two points Skip Inactive Periods Checking the Skip Inactive Periods box causes MediaWorks Plus to skip inactive periods between recordings when playing in Mixed mode In Mixed mode MediaWorks Plus always proceeds in time order and there may large gaps of silence separating recordings By default MediaWorks Plus will skip over any gaps and begin playing the next recording Disabling this option will force MediaWorks Plus to play the inactive periods in real time Eb MediaWorks Plus User Manual v2 3 Chap 2 More about MediaWorks Plus 55 Talking Time
36. decreases the volume Pressing the R button to the right of the slider will reset the slider to the default center position e Speed Use this slider to increase or decrease the playing speed of the recording s Moving the slider to the right increases the speed moving it to the left decreases the speed Pressing the R button to the right of the slider will reset the slider to the default position of 100 Pi e Previous Recording If playback is less than 3 seconds into the recording moves to previous recording in the selected sequence If playback is more than 3 seconds into the recording resets to the start of the current Figure 18 Playback Console 2012 04 06 00 16 01 The buttons in the center of the console include from left to right recording e Play Plays any highlighted recording or resumes playback after pausing e Pause Pauses playback e Next Recording Moves to the next recording in the selected sequence E2 MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 19 20 e Loop Loops playback for the selected recording or recordings For sequential playback this is the beginning and end of a recording or the loop boundary settings within a single recording For mixed playback this is the loop boundary settings anywhere within the timeline To the right of the console are the following additional tools e Slider The slider on the right side of the console allows you to c
37. e Channel Name Start Time Local Duration Caller Id Dtmf EN Apr 2012 NexLog Channel 10 2012 04 04 17 58 20 00 13 55512345632 5559876 S NexLog Channel 7 2012 04 04 17 58 18 00 13 55512345629 5559876 E NexLog Channel 4 2012 04 04 17 58 16 00 13 55512345626 5559876 3 El 5 NexLog Channel 10 2012 04 04 17 57 48 00 13 55512345632 5569876 9 10 11 12 13 NexLog Channel 7 2012 04 04 17 57 46 00 13 55512345629 5559876 6 17 18 19 20 2 NexLog Channel 4 2012 04 04 17 57 45 00 13 55512345627 5559876 23 24 25 26 2 NexLog Channel 10 2012 04 04 17 57 16 00 13 55512345632 5559876 NexLog Channel 7 2012 04 04 17 57 14 00 13 55512345629 5559876 NexLog Channel 4 2012 04 04 17 57 14 00 13 55512345628 5559876 NexLog Channel 10 2012 04 04 17 56 44 00 12 55512345633 5559876 El Use Time Range NexLog Channel 7 2012 04 04 17 56 43 00 13 55512345629 5559876 gy Channels y NexLog Channel 4 2012 04 04 17 56 41 00 13 55512345627 5569876 El NexLog 100000055 localhost Eventide a NexLog Channel 10 2012 04 04 17 56 11 00 13 55512345633 5559876 001 Channel 1 E NexLog Channel 4 2012 04 04 17 56 10 00 13 55512345626 5559876 002 Channel 2 NexLog Channel 7 2012 04 04 17 56 10 00 13 55512345631 5559876 003 Channel 3 NexLog Channel 10 2012 04 04 17 55 39 00 13 55512345633 5559876 NexLog Channel 7 2012 04 04 17 55 39 00 13 55512345629 5559876 006 Channel NexLog Channel 4 2012 04 04 17 55 38 00 13 55512345
38. ecking the Follow Playback box will cause the playback indicator to remain centered in the timeline as the recording is playing 2 2 6 Help Menu Selecting Help from the Menu Bar provides the following menu items Figure 64 Help Menu File Edit Took Playback Wew Help ee j T User Manual A Channels el Browse hh um fe se LU Date Source Apr 2012 User Manual Selecting User Manual from the Help menu will open a link to this user manual as a PDF file About Selecting About from the Help menu provides information about this release of MediaWorks Plus 58 hap 2 More about MediaWorks Plus MediaWorks Plus User Manual v2 3 CL 3 Reporting Problems It is Eventide s policy to work directly with dealers Your dealer must report your problem to Eventide with the following information in order to process the service support request e Serial number s of the affected recorder s e Software versions for the recorder s e Severity of the issue including a detailed description e Contact information phone and email for the dealer and on site technician To contact Eventide customer service for support call 201 641 1200 Option 6 followed by Option 2 Communications Recorders Division or email support eventide com E2 MediaWorks Plus User Manual v2 3 Chap 3 Reporting Problems 59
39. el 21 M Recording Channel 22 022 Recording Channel 23 023 E Recording Channel 24 024 Recording Support 1 E Recording os The status of each channel is displayed in the Channel Status column A colored square indicates the current status The colors correspond to the following states e Green The channel is enabled but not currently recording any audio e Red The channel is enabled and is currently recording audio e Yellow The channel is disabled e Grey The channel is disabled by the system or is not recognized Consult your system administrator for details You may add more columns by right clicking on any area in the column headers and selecting one or more new columns from the drop down list of column names Check the box associated with each column name you wish to add and the new column will appear in the Channels tab To remove a column uncheck the box associated with that column 1 8 2 Instant Recall Tab The Instant Recall tab as seen below provides a live window into the activity on one or more channels The most efficient method for monitoring a recorder with Instant Recall is to create one tab per filter See Section 1 10 Search Filter Groups E2 MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 35 36 Figure 38 Instant Recall Tab File Edt Tools Playback View Help UD Channets Browse D Search lt Back Hallway gt Eventide Logout lo Hours 30 Min
40. en View Alarms is selected the alarm icon a triangle surrounding an exclamation mark at the right side of the menu bar will display When the icon is grey there are no active alarms Figure 61 Alarm Icon Nothing Active A Eventide Logout 576 records 0 selected When the icon is red there are unacknowledged active alarms Figure 62 Alarm Icon Unacknowledged Alarm Active A Eventide Logout DI 14152 records 0 selected When the icon is yellow there are active alarms but they are all acknowledged Figure 63 Alarm Icon Alarms Active But Acknowledged Eventide Logout 14152 records 0 selected In any case if you click on the icon it will open the Active Alarms page of Configuration Manager Show Timezone Offset Checking the Show Timezone Offset box will display the offset from Universal Time Coordinates UTC a k a Greenwich Mean Time in instances where the date and time are displayed E2 MediaWorks Plus User Manual v2 3 Chap 2 More about MediaWorks Plus 37 Show Export Markers Checking the Show Export Markers box will display boundary markers for Mixed Mode Exporting These red markers default to the start and end of any browse or searched results and when set within results will grey out the area that is not inside the boundaries Show Loop Markers Checking the Show Loop Markers box will display the current loop points as blue markers in the timeline header Follow Playback Ch
41. en added to the call properties for a particular recorder Enter the string as it appears in the More tab of the Call Properties screen Following are some typical examples of additional custom filters which may or may not appear in the Filter drop down list of your recorder depending on your particular custom fields Eb MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 7 8 City Search for recordings that have a specific city name associated with them Enter the city name string the Search for box Customer Name Search for recordings that have a specific customer name associated with them Enter the customer name string in the Search for box Geo Fence Search on a map for data occurring inside one or more geometric shapes This feature must be enabled on the recorder and location data must be provided See additional information in Section 1 9 Geolocation Features Geo Display and Geo Fence Radioid Search for radio call recordings that have Radioid information associated with them Enter the Radioid string in the Search for box State Search for recordings that have a specific state associated with them Enter the state string in the Search for box Street Address Search for recordings that have a specific street address associated with them Enter the street address string in the Search for box Subject Search for recordings that have a specific subject associated with them Enter the subje
42. enu and then select Incident from the drop down list An empty Incident tab labeled Untitled will be created To create a new incident with an initial set of recordings first select the recordings from the Record view or Timeline view Then right click and select New Incident from Eb MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 21 22 Selected Records from the drop down menu A new incident tab labeled Untitled will be created containing the recordings you selected Figure 19 Incident Tab File Edt Tools Playback View Help A Eventide Logout Untitled Properties IS 4 records 1 selected Source Name Channel Name Rttsummary Start Time Local Duration Caller Id Dtmf NexLog Channel 23 2013 10 22 12 42 19 00 16 92838987 0003 NexLog Channel 23 2013 10 22 12 41 49 00 14 0002 2013 10 22 12 41 19 NexLog Channel 23 2013 10 22 12 40 18 00 44 1013 10 11 12 30 30 5013 10 27 11 31 00 7013 70 77 12 31 30 7013 70 72 12 32 00 7013 10 22 T Resource Name cnt ul Wil p 2013 10 22 12 40 30 2013 10 22 12 41 00 2013 10 22 12 41 30 2013 10 22 12 42 00 2013 10 22 1 Channel 18 di e 1 Da Ua IT TU 1 LT TT 194 IK Channel 23 qu ae dh Thirty Seconds ala hy An incident can also be populated with recordings in several other ways From the Browse or Search tab a group of recordings can be copied to an incident tab using drag and d
43. es Geo Display and Geo Fence Call records can now be tagged with location metadata and that data can be used to visualize where calls are coming from The location data can also be used as a criteria for searches 1 9 1 Geo Display The View menu includes an option called Enable Geo Display Figure 42 Geo Display Channel 14 2013 10 29 16 12 34 0010 36 498 82 09 Channel 14 2013 10 29 16 12 04 92838987 0009 35 862 81 424 2 Geo Display Educational K A State Forest ooi 221 p lt i Northe A Wi North Oak Ridge 421 Wilkesboro wc ef Park Yadkinville Winston Salem ez b 421 Greensboro emmons NS A amestown ue ei a Tayl H Advance High Point A ey Lenoir Gs p aylorsville Ya Ka p Mocksville Thomasville Park 08 Hudson Ge b 7 Sophia Granite Falls Statesville 16 ru Hicko Q 4 1 P Asheboro Newton Lake Norman i 4 s Zaai 8 e A State Park a Salisbu South Mooresville 35 56 01 2 N dee Maiden p China Grove nes Denver Map data 2013 Google Terms of Use Report a map error State Mark Lincolnton Cornelius yeg A i O any WW Huntersville Concord E DA Channel 14 2013 10 29 15 55 27 92838987 0009 36 05 81 168 Channel 14 2013 10 29 15 54 57 0008 34 246 79 638 On a system with a Geolocation add on license and location metadata when Geo Display is first enabled it will open the Geo Display popover window shown in the above figure featuring a m
44. eueeseaeeeseusesseeeeseeeesseeeess 19 Ae TAY OAC Oe e 20 Tos amp lt lt ale All MCCS EE 21 1 5 1 Adding and Deleting Recordings from an Incident 22 1 5 2 Saving an Incident Remotely a nnnannnannnannnennnennnennnnnnnnnnrnnrrnnrnnnrrnnrrnrrrnnnrrenrrenernne 23 1 5 3 Redacting Recordings in an Incident 23 1 5 4 Pinning Media to an Incident 24 16 oa o EE 25 RS P amp HR Geleet EI APA o 25 EA A ENE ERE ENE ENE EEN EET ENE EEN 28 1 7 Exporting Recording Data from an Incident oocccocncoccccccnccncnnnonccncnnnnnonnnncnncononnnoncnnnons 29 1 7 1 The Export Dialog BOX sisiccictisscncdiannensatwemencddasannsadesmeerddaneewnatenmenrddarmeaeadeneccidenemenadeins 29 tre EMALE OOM EE ER E e Ca INS AP T EEEE 33 1 7 4 A Special Note About Internet Explorer 8 33 1 8 Monitoring a RECOIED cccccccseccceeeeceeeceeeeceeeeseeeseeesseeeseeseueeseetaueeseeeesueeseeeeseeesaeeeseees 34 EA AA e A o o e O OO A 34 1 8 2 Instant Recall PAD ME 35 1 9 Geolocation Features Geo Display and Geo Fence cccecceseeeceeeceeeeeeeeceeeeseeeseneesaees 39 ENE ER EET E E E 39 JE ZZ EE 41 1 10 Search Filter Groups 45 1 10 1 Creating Search Filter Groups 45 El MediaWorks Plus User Manual v2 3 Contents lil 1 10 2 Adding Resources to a Search Filter Group cccoocccconcnccncnccnncnnoncncnnanononnncnnnnnns 47 1 10 3 Deleting a Resource from a Search Filter Groups occcoccccoc
45. freshes the list of recordings in the active tab Stop Esc key Selecting Stop halts a refresh that may be in progress Export Ctrl Shift Y This menu item opens the Export Media dialog box for the current list of recordings See Sections 1 7 Exporting Recording Data from an Incident for additional information Edit Search Filters This menu item opens the Search Filter Edit window See Section 1 10 Search Filter Groups for additional information Export Ctrl Shift Y This menu item opens the Export Media dialog box for the current list of recordings See Sections 1 7 Exporting Recording Data from an Incident for additional information E2 MediaWorks Plus User Manual v2 3 Chap 2 More about MediaWorks Plus 53 2 2 4 Playback Menu Figure 59 Playback Menu Fle Edit Toolz Playback view Help Toggle Playback Space Start Sequential Playback Return Start Mixed Playback Shift Return O Channels i Next Record shitt Right Sou Previous Record shitt Lett Ne i N Skip Forward Right Ej Ne Skip Back Left Ne CI Loop Playback Ne Skip Inactive Periods Ne E lalking Time e e Single Play e RIES Selecting Playback from the Menu Bar provides the following menu items Toggle Playback Space bar Checking the Toggle Playback box starts or stops playback Starting or stopping playback in this way applies to either playback mode and applies to any tab The space bar
46. hange the playback position This is known as scrubbing You can scrub at any time during playback To quickly move to a different spot within a recording click and drag the scrub slider While scrubbing keep track of the position by watching the playback time indicator e Skip The double arrow buttons on each side of the slider allow you to Skip Forward gt gt or Skip Back lt lt While a recording is being played its attributes scroll from right to left in the area above the playback controls This information includes recording time length of the recording the recorder from which the recording was retrieved and the recording s channel number 1 4 8 Playback Modes MediaWorks Plus supports two modes of playback sequential and mixed Recording data can be streamed from an Eventide recorder or from a remote incident containing embedded audio data Optionally playback can be modified to include talking time information at the start of each recording Sequential Playback Mode Sequential playback occurs on one recording at a time The order in which recordings play is determined by the record view To change the order in which sequential playback operates change the sort order of the record view To begin sequential playback select Start Sequential Playback from the right click context menu in the Record view or Timeline view Alternatively you can double click a recording or highlight a recording and press the En
47. hannel 6 Channel 7 Channel Channel 9 OK Edit Filters The records displayed in the record view will correspond to the selected filter and will also correspond to the specified time range The Choose Channels pop up menu lists your Search Filter Groups first and then each named resources The channels viewed are selected via mouse click use Ctrl Click or Shift Click to select more than one at a time e Clicking on Channel 1 and then ctrl clicking on Channel 9 will select just Channel 1 and Channel 9 e Clicking on Channel 1 and then shift clicking on Channel 9 will select Channel 1 through Channel 9 To adjust the time range enter a new value for Hours and Minutes Instant Recall will automatically refresh the record view To change the channel that is displayed select a new channel name from the drop down list The record view will again be automatically refreshed Depending on your user account the amount of time you can set may be limited by your system administrator The Instant Recall record view can be customized by right clicking on any area in the column headers A drop down menu with a list of column names will be displayed To add a new column check the box associated with the column name To remove an existing column uncheck the box associated with that column name E2 MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 37 38 Columns can also be re arranged To move a column to a new positi
48. hile holding the Ctrl key down select additional days in the second month In the Calendar mode you can also select a continuous range of dates across more than one month as follows Select the earliest date click the forward arrow to navigate to the next month hold down the Shift key and select the last date E2 MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 5 6 Next one or more channels can be included in the search by selecting them in the Channel filter panel below the Date panel The Channel filter displays channels for the recorder Any number of channels can be selected Channels can be selected by Channel Number default or by Channel Name To change the way the Channel filter is displayed click the down arrow in the upper right corner of the Channel filter panel and choose the desired mode from the drop down menu Initiating a Search To initiate a search click on the Search button at the top right in the Search pane All recordings that meet the search criteria will be displayed in the tabular record view in the right pane 1 3 3 Using Additional Filters Note You may narrow your search by specifying additional filters such as Call Length or Protected To add an additional Search filter click on Filters and select a filter from the drop down list The selected filter will be displayed below the Channel filter area More filters can be added if necessary Each new filter will appear as an
49. ing MediaWorks Plus 43 3 Save Location and Settings as Map Default This saves current settings and location as the default so that every time you open a map itll show the area currently shown with the settings as they are Here is an example of a search made with the circle tool Figure 50 Geo Fence Tools and Options Source Name Channel Name Start Time Local v Caller Id Location 92838987 35 726 78 014 35 678 78 07 35 68 78 056 35 71 78 064 35 688 78 004 NexLog Channel 18 2013 10 30 12 42 09 Map data 2013 Google Terms of Use Report a map error E 44 hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 ER 1 10 Search Filter Groups Search Filter Groups are a special kind of Resource Group which make large channel count systems easier to interact with by grouping existing resources into easily searched groups They show up in the channel options for Search Browse and Instant Recall tabs Search filters can be edited via the Tool menu at any tab They are also Edit Search Filters options in contextually useful places on the Search and Instant Recall tabs as described below Finally Search Filters can also be edited from the Configuration Manager on the Resource Groups page and User Edit pages see the NexLog 2 3 manual for more info 1 10 1 Creating Search Filter Groups The Filters button in the Search tab includes an option called Edit Filters Figure 51 Edit Search
50. izontal space This ranges in granularity from one second to one year Figure 8 Timeline View Audio Recording One Second Ten Seconds Thirty Seconds One Minute Five Minutes Ten Minutes Thirty Minutes Channel 10 Channel 9 Channel 8 Channel 7 Channel 6 Channel 5 Channel 4 Mh F 2013 11 05 2013 11 05 2013 11 05 2013 11 05 2013 11 05 2013 11 05 2013 11 05 701 44 DE hap 1 Using MediaWorks Plus One Hour oat LOTT Sim Hours me ql slk Twelve Hours EES EZ we mg dir Thirty Days s Jk Sixty Days Ninety Days gll e slk i One Year le el ke One Minute bbb bb P Le The Timeline has zoom options that let you adjust how much call data you are looking at in a given amount of horizontal space This ranges in granularity from one second to one year This grain affects what the distance between two markers on the timeline means In the example below the zoom is set to one minute and the dark checkmarks in the timeline are one minute apart Figure 9 Timeline at One Minute Zoom Level MediaWorks Plus User Manual v2 3 CL Draw Waveform Waveforms show you a visualization of an audio call giving a rough representation of the volume in the file at each point Waveforms are most useful in Incidents where calls can be redacted and in an incident waveforms are automatically drawn However you can request a waveform for any audio call in any timeline From
51. n name To remove an existing column uncheck the box associated with that column name 2 2 The Menu Bar The Menu bar is located at the top of the MediaWorks Plus window A number of menu selections have shortcut keys associated with them and are displayed to the right of the menu selection Also if a menu selection includes an associated shortcut key the shortcut key is shown parenthetically in the following descriptions The Menu bar includes the following menu items File Edit Tools Playback View and Help 2 2 1 File Menu Figure 56 File Menu File Edit Tools Playback View Browse Ctrl B Open Incident Ctrl O Search Ctrl E Close Tab Incident Crus Channels Ctrl CtrlAlteS Instant Recall Ctrl R Evaluations Selecting File from the Menu Bar provides the following menu items New Tab The New Tab menu item opens a new tab in the active top level window Choose a tab name from the list that appears The list includes e Browse Ctrl B e Search Ctrl T e Incident Ctrl I e Channels Ctrl L hap 2 More about MediaWorks Plus MediaWorks Plus User Manual v2 3 En e Evaluations Ctrl G Open Incident Ctrl O The Open Incident menu item opens an existing remote incident in a new tab Close Tab Ctrl W This menu item closes the active tab You cannot close the last tab Save Incident Ctrl S The Save Incident menu item saves the active incident If an Incident tab is not active this
52. ncocnccocnccncnnnnnconcnnnons 47 1 10 4 Using Search Filter Group ccccccccsecccesecceeeceececeeeeceeeceusesuessusesueeseeesueenaees 48 2 M r about MediaWorks TTC 49 ZA Nis e tu Le 49 A A A EG FENG IT EK EET 50 2215 NG MER EE 50 222 e AA e e a 51 E FOO MIC WE 53 22A e e MENU EE 54 Sch SN Md sees 56 2 A A O O 58 Sy TRHEDOMING FroDISM S ebe Een 59 iv Contents MediaWorks Plus User Manual v2 3 En Revision History This section summarizes significant changes corrections and additions to the document The history appears in chronological order with the most recent document listed first Documents are identified by part number and applicable software SW version This section tracks documentation changes For a description of new software features and improvements introduced in a particular release see the product release notes on the Eventide company website November 15 2013 141114 06 V2 3 MediaWorks Plus User Manual v2 2 Geolocation Instant Recall Waveforms Screen Capture Export Multi Column Sort New Mixed Mode features March 1 2013 141114 06 V2 2 MediaWorks Express User Manual v2 2 Annotations Redactions Screen Playback Data CD Export April 30 2012 141114 05 V2 1 MediaWorks Express User Manual v2 1 Initial release E2 MediaWorks Plus User Manual v2 3 Revision History 1 1 Using MediaWorks Plus 1 1 Introduction to MediaWorks Plus MediaWorks Plus pro
53. on click on the column header hold down the mouse and drag the column header to a new position then release the mouse The column will then re position itself Instant Recall Timeline Each Instant Recall tab also includes a Timeline view in the bottom half of the page This allows for all of the features standard to the Timeline view as seen in the Browse and Search tabs as discussed in chapter 1 4 4 The Timeline View but also includes some special features unique to the Instant Recall tab e Per channel live monitoring of incoming call via Resource Name or Talkgroup e Optional up to the minute timeline scroll Each resource in the Timeline has a speaker icon at the far right that can be toggled green to have it live monitor all calls coming in with that resource name This is different than the Channels tab which is by physical id number only Figure 40 Instant Recall Tab The blue arrow in the right corner toggles whether the display of the timeline is locked to the current time or not It will automatically turn off if you play a call in the timeline or scroll into the past and if you then click it it will jump forward to display the current time It will also turn back on if you live monitor a resource or if you scroll all the way up to the right to the current time Figure 41 Up to the Minute Arrow Left is On Right is Off hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 En 1 9 Geolocation Featur
54. on the keyboard can also toggle playback on off Start Sequential Playback Return key The Start Sequential Playback menu item starts sequential playback at the selected recording If there is no selection the first recording in the list will begin playing Start Mixed Playback Shift Return key The Start Mixed Playback menu item starts mixed playback at the selected recording If there is no selection the first recording in the list will begin playing Next Record Shift Right arrow In sequential mode Next Record skips to the next recording as listed in the record view In mixed mode Next Record skips to the start of the next recording in time order 54 hap 2 More about MediaWorks Plus MediaWorks Plus User Manual v2 3 En Previous Record Shift Left arrow In sequential mode Previous Record skips to the previous recording as listed in the recording view or skips to the beginning of the current recording depending on the time that the current recording has been playing If the current recording has been playing for less than 3 seconds it will skip to the previous recording If the current recording has been playing for more than 3 seconds it will skip to the beginning of the currently playing recording In mixed mode Previous Record skips to the start of the previous recording Skip Forward Right arrow The Skip Forward menu item scrubs forward by a user defined number of seconds default is 10 In sequential mo
55. oogle s Satellite and Streets views The Satellite view shows you the actual terrain whereas the Streets shows you a street map The Heatmap option shows you your data in shades of color generalized by density of results It is more useful when looking at a lot of data at once with enough call records individual pins will pile up into a mess but a heatmap will show you hotspots where more of your calls are coming from It s easier to understand with a picture hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 Eb Figure 45 Heatmap Example Channel 14 2013 10 29 16 28 41 2 Geo Display 92838987 0009 35 958 81 984 Wac ME o Map data 2013 Google gt T rmi bf Use The dark blue areas show you one or two calls but the bright green areas show you where calls came in repeatedly during the time covered by this search 1 9 2 Geo Fence The Search tab includes a Search Filter option called Geo Fence Figure 46 Geo Fence in Filters Menu e y 2 Searches Edit Filters Date Time Gei Calendar Date Range Relative Channel Ge Resource Ch Name Channel Number Filters Agent Id C Annotations Audited Call Direction Call Length Call Note bi O Caller Id Calling Party TT Deleted i Dtme Geo Fence Image Protected C Rttsummary C Suppressed User Id e eh i dy y JNE ki gt M Y d Eee k k kl i o Y C
56. operties Screen History Tab gt CallProperties Properties Event Time Description User Name Client Type 2012 04 06 18 40 36 UTC 04 00 00 audio accessed unknown mediaserver ES MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 27 1 6 2 Annotating Calls Annotation allows you to make notes in a recording at the precise time in the recording that is of interest For example you can mark where someone on the line starts yelling or when a sound in the background caught your attention Annotations are visible on the timeline as a little yellow pin marker and if you hover your mouse over them the text will pop up in this case A comment about this moment in time Figure 28 Annotation in the Timeline Annotations are paired to the call so the pin will be visible in any search browse or incident that includes it To add an annotation right click on the call and select Add Text Annotation This will open the Annotation editor with the Date set to the time of where you initially clicked Figure 29 Editing an Annotation e ren Em ger EE a bt Fe E re a TE Sader pelt even va 2 Annotation A comment about this moment in time Support A Date 2013 02 22 16 03 42 OK Cancel e e af You can adjust the time alignment by configuring the date in this window When looking at the properties of a call record that has been annotated a list of these annotations will appear at the bot
57. option is not available Save Incident As Ctrl Alt S This menu item saves a copy of the active incident by prompting for a new incident name If an Incident tab is not active this option is not available Logout Ctrl Q Selecting the Logout menu item logs the user out of the NexLog recorder and will go back to the initial splash screen with a login prompt There is an Are you sure prompt 2 2 2 Edit Menu Figure 57 Edit Menu File View ra Edit Tool Playback Help Select All Ctrl etre D search Ir C id CH E D PO D erti 25 RR Lt F d 3 New Incident From Selected Records Ltri Shift 23 He Set Loop Start to Current Time riel He Set Loop End to Current Time Ctrl He Set Export Start to Current Time Ctrl shitt Me Set Export End to Current Time Ctrl shitt Me E E E Ne VW vo in TE Te VT Ove hi Selecting Edit from the Menu Bar provides the following menu items E2 MediaWorks Plus User Manual v2 3 Chap 2 More about MediaWorks Plus 51 52 Select All Ctrl A The Select All menu item selects all recordings in the active tab Delete Ctrl D Selecting the Delete menu item deletes the selected recordings on the active Incident tab If an Incident tab is not active this option is not available Incident Properties Ctrl J The Incident Properties menu item invokes the Incident Properties dialog box on the active Incident tab If an Incident tab is
58. playback and export 1 4 2 The Record View The record view in the upper right hand pane presents recording data in tabular format You may sort the information by clicking on the appropriate column heading A small arrow will indicate the sort direction To reverse the sort click the column heading again Columns can also be reorganized Click and drag any column heading to a new position The type and number of columns can also be customized Right click any column heading and a menu of available column names will appear You may add or delete a column from this menu To reset the columns to their user defined default values select the Reset to Default option Eb MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 9 10 Source Name R 778 SN90000098 VR 778 SN90000098 YR 778 SN90000098 VR 778 SN90000098 R 778 SN90000098 VR 778 SN90000098 YR 778 5N90000098 VR 778 SN90000098 R 778 SN90000098 VR 778 SN90000095 R 778 SN90000098 VR 778 SN90000098 R 778 SN90000098 VR 778 SN90000098 R 778 SN90000098 VR 778 SN90000098 R 778 SN90000098 VR 778 SN90000098 VO772 SKOMAGER Results as of 2009 06 11 17 51 40 UTC 04 00 00 Channel Name Channel 1 Channel Channel Channel Channel Channel Channel Channel Channel 1 1 1 1 1 1 1 1 Channel 1 Channel 1 Channel 1 Channel 1 Channel 1 Channel 1 Channel 1 Channel 1 Channel 1 1 Channel Figure 4 Record View Start Time Local s 2009
59. r Shift Click to select more than one at a time Highlight a group in the left column by clicking on it Then add the selected resources by clicking the leftward facing arrows between the columns e You can select resources and click drag them from the right column into the group you want them to be added to e You can right click the name of the group and select from a menu as seen in the figure below From this menu you can add a Name Filter using as a wild card to match multiple resources by name e This menu also allows you to add a Channel Filter with which you can specify a range of resources by physical channel ID and their source which defaults to Local The source field is only relevant to configurations involving resources on the recorder originating from Centralized Archive sources if you want to group these enter the serial number of the Centralized Archiving source into this field Click the X to cancel and the Checkmark to save Figure 53 Search Filters Right Mouse Button Menu G roup 4 Resour Create New Group Add Name Filter Add Channel Filter Edit Group Name These filters are then For example if you have some channels dedicated to Fire calls and others dedicated to Police you can create a search filter group for the Police channels and another for the Fire channels and quickly search all calls on one group of channels 1 10 3 Deleting a Resource from a Search Filter Groups You can delete resources
60. rop With the Browse or Search tab open select one or more recordings Then click the selected recordings and while holding the mouse button down drag the recordings to the new Incident tab Release the mouse over the Incident tab and the recordings will be added to that incident 1 5 1 Adding and Deleting Recordings from an Incident Once created an incident can be further expanded or reduced To add recordings to an open incident first select the desired recordings from the Browse or Search tabs or another Incident tab Once selected click and drag the selection to the destination Incident tab and then release it The recordings will be appended to that incident Alternatively after having selected the recordings you wish to add right click the selection and choose Add to incident from the menu that appears A submenu lists all possible destination incidents Select the desired incident and the recordings will be appended to it To delete recordings from an incident select the recordings you wish to delete from the Incident tab they are associated with and select Delete from the Edit menu Alternatively you can right click the recording selection and choose Delete from the menu that appears hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 CL 1 5 2 Saving an Incident Remotely To save an incident remotely on the source recorder first make sure the Incident tab is selected Also check that all recordings in the in
61. selected the Spacebar can only be used to pause and resume play To select another recording highlight the recording in the Record view or in the Timeline view and press the Enter key or double click on the new recording The recording will start playing immediately Use the Spacebar or Pause button to stop playback and the Spacebar or Play button to resume playback En MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 15 You may also use the sub menu items in the Playback menu to control playback or right click the desired recording and select Start Sequential Playback from the drop down menu 1 4 6 Playing Screen Recordings Figure 11 Screen Playback 2 3 3 4 5 5 a a a s oem 1 8 Bet i ane E EI u 1 o Screen recordings can be played back in the same way as Audio calls but there are additional options that relate to specifically to screens These options are configured via the Multimedia Display Options window you can access via the View menu Figure 12 Multimedia Display Options T Multimedia Display Options Default Multimedia Display Display in Canvas D Display in Application Default Multimedia Orientation Split on Top Split on Right Metadata Items to Display E Calling Party L Dtm _ Caller Id FJ Annotatians El Channel Name d Mote Gelect Al 16 hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 En This allows you
62. selected recordings in the incident Make your choice and then click the Next gt button E2 MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 29 Figure 31 Export Media Dialog Box Step 1 2 Export Media 2 The second step Select File Divisions will be highlighted You may select One file per record sequential or One file for the entire record set mixed Make your choice and then click the Next gt button Figure 32 Export Media Dialog Box Step 2 2 Export Media 3 Select Export Options will be highlighted Here you can select Talking Time and then choose the desired talking time mode choose to use the timeline playback settings and set the file type to save as In the File output encoding box select the type of data compression scheme you want to use After selecting the audio options click the Next gt button 30 hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 Figure 33 Export Media Dialog Box Step 3 2 Export Media 4 The fifth step Select destination will be highlighted Enter a file name for the export and select Export to File or Export to Data CD DVD Blu Ray MediaWorks Plus User Manual v2 3 Chap 1 Using MediaWorks Plus 31 32 Figure 34 Export Media Dialog Box Step 4 Export steps What would you like to name your download file select Media Export file mame lExample Export select File Divisioms e Select Export Options Export
63. t air to tte A B r lee da nene ee When popped out to an external window the multimedia record is still controlled by the Playback Console in the main MediaWorks Plus window It also just has an X for Close in the upper right corner which will pop the call back into the main window Using MediaWorks Plus MediaWorks Plus User Manual v2 3 E2 Figure 17 Real Time Metadata Panel Metadata ML LI PR nu AAA AA DIE DOOS e CALLER ID 92838987 CTF OO0F e CALLER ID 92838987 OTE OO09 e CALLER ID 92838987 a OCTAAF 0007 e CALLER ID 92838987 DIE 0004 OCTAAF DOOS e CALLER ID 92838987 DIE DOOF CALLER ID 92838987 DIE DOOF CALLER_ID 92838987 DIE 0004 e CALLER TD 92838987 TMF 0007 CALLER ID 97838987 r m The Metadata Panel shows a list in chronological order of the metadata associated with calls played back from this search browse or incident The line in bold is the current or most recently played call This lets you highlight the specific metadata you want to keep track of as you play calls 1 4 7 The Playback Console The Playback Console located at the bottom of the browser window Figure 16 allows you to control all aspects of playing recordings From the Playback Console you can adjust the volume and speed of the recording s being played e Volume Use this slider to increase or decrease the master audio volume Moving the slider to the right increases the volume moving it to the left
64. t of the down arrow mutes the sound on the selected channel The button will then be grayed out Clicking on the grayed out mute button will restore the sound to that channel Clicking on the down arrow displays a menu with the following selections e Options Clicking on this menu item displays an Options dialog box See Playback Settings Options below e AGC Checking this box will enable automatic gain control on this channel Moving the volume slider left or right decreases or increases the volume for this channel Moving the balance slider to the left increases the volume on the left channel and decreases the volume on the right channel Moving the slider to the right increases the sound on the right channel and decreases the sound on the left channel These per channel sliders allow you to present one or more channels on the left and other channel s on the right of a set of stereo speakers or headphones Playback Settings Options The Options dialog box for playback settings allows you to mute the sound on this channel by checking the Enabled box associated with the Mute option 2 Options Channel 6 Mute AGE AGC Obfuscate Enabled Max gain 50 sz You can also set the amount of playback automatic gain control for this channel by first selecting the AGC option and then checking the Enabled box and selecting a value in the Max gain window You can choose a relative value from 1 to 100 The default value
65. ter key Mixed Playback Mode Mixed playback will play back recordings in the timing that they actually occurred Mixed Mode playback is also referred to as real time playback The order in which recordings plays is determined by the start time of the recording Mixed playback always proceeds in time order from earliest to latest If you are examining recordings from multiple channels the case may be that multiple recordings occur at the same or overlapping times For example if audio was recorded on a channel named Dispatch 1 at the same time audio was recorded on a channel named Emergency 5 the audio for hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 CL both recordings will be played back at the same time When audio is playing in Mixed mode you can easily follow the progress in the timeline which highlights all playing recordings across all channels Mixed Playback of a Single Resource Channel Single timeline resource channel can be played back in mixed mode This is useful for playing back a single talkgroup or resource while looking at search results or instant recall on more than one timeline resource at a time In order to active Single Resource mixed playback hold down the Ctrl key while viewing the properties menu and select Select Resource Mixed Playback Mixed Playback of Currently Selected Call Records Only You can playback only a selected subset of calls in the timeline in mixed
66. th no video the video will be black during that time There are four encoding types for screen export The first two MPEG High and Medium are much higher quality in a much smaller file size but require VLC or Chrome or other third party software for playback The second two AVI Low and Medium Compression will work on a stock Windows XP system but the quality is lower and the file size is very large These options are included to allow for maximum compatibility 1 7 4 A Special Note About Internet Explorer 8 Internet Explorer 8 s default settings will prevent exporting from working properly but it is easy to make it work If you export a call and see this text To help protect your security Internet Explorer blocked this site from downloading files to your computer Click here for options as seen bellow in the yellow then you have default settings and need to take action to allow exporting to work Figure 35 Export Blocked by Internet Explorer 8 A Fx gt IS MediaWorks Plus an T mm y Pager Safetyr Tools To help protect your security Internet Explorer blocked this site from downloading files to your computer Click here for options x File Edit Tools Playback View Help L Eventide Logout Q Channels Gei Browse Unfortunately Internet Explorer 8 does not handle this situation as smoothly as it could and if you click there are select Download File instea
67. the Timeline View context menu there is an option to Draw Waveform Selecting this will draw the waveform and the call record will update in the Timeline to show it Figure 10 Call in Timeline with Manually Requested Waveform ae FF uo Jk dk de e di Ye e SPEED H 10 WI k lc Ss gt 1 4 5 Playing Audio Recordings Once you have located recordings from the Browse Search or Incident tabs you have a number of options for playing the recordings The following information describes the options for playing recordings in the Sequential mode In this mode recordings are played one recording at a time in the order in which they appear in the record list To change the play order sort the list of recordings differently Playback will adapt to the new sequence For information about playing recordings in the Mixed mode see Section 1 4 8 Playback Modes To begin playing the audio from a recording press the Play button in the Playback console at the bottom of the screen see Section 1 4 7 The Playback Console The first recording in the list will begin playing To indicate which recording is currently playing a green arrow appears to the left of the recording in the Recording pane Alternatively select a recording and press Enter on the keyboard to begin playback or press the Spacebar on the keyboard to begin pause and resume playback Once the first recording in the list has been
68. tom of the properties window 28 hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 Eb Figure 30 Properties showing Annotations 2 Call Properties Properties Location Time Source NexLog Start Time 2013 03 13 23 46 48 Channel Support E Duration 15 02 Phone Attributes CLID Protected DTAAF Suppressed Direction lu nknown Archived Notes Annotation at 2013 03 13 23 47 02 UTC 04 00 00 Starts a new call Annotation at 2013 03 13 23 48 09 UTC 04 00 00 Call completed e OK Cancel 1 7 Exporting Recording Data from an Incident MediaWorks Plus can export recording data from a recorder in a number of different formats Although you can export from the Search and Browse tabs the preferred way to export data is to first create an incident containing the recordings you wish to export Refer to Section 1 5 Creating an Incident for additional information Once an incident has been created select Export from the Tools menu The Export Media dialog box will appear Figure 29 You can also right click on the selected recordings in the Record view and choose Export from the menu 1 7 1 The Export Dialog Box To export recordings 1 The first step in the Export Media dialog box Select media will be highlighted Select All media in your record list to export the media for all of the recordings in the incident or select Only selected media in your record list to export only
69. up Edit window has two columns The left column is contains a list of search filter groups configured to be available for the current user The right column contains in bold all existing filter groups not configured for the user and in plain text the available channel resources first the physical channel ids and then by resource names The physical channel ids are formatted like this e source channel id current name of resource Such that the first physical channel on the recorder itself will default to e local 1 Channel 1 The lt lt and gt gt buttons are used to move filter groups channel ids and resources between the two columns From this edit window you can add and delete Search Filters in a number of ways To create new groups e The first is to click the New Group button This will prompt you to name the group then click ok An empty group of the name entered will be created e You can also right click an existing group and select Add New Group Search Filter Groups can only be deleted by Administrators and users with access to the Resource Groups page of the Configuration Manager 46 hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 CL 1 10 2 Adding Resources to a Search Filter Groups From this edit window you can add resources to a Search Filter in a number of ways e The named resources and physical channel numbers in the right column can be clicked on to select them Use Ctrl Click o
70. utes 168 records 0 selected Source Name Channel Name Start Time Local Duration Caller Id NexLog Channel 9 2013 11 01 18 31 22 00 15 92838987 NexLog Channel 6 2013 11 01 18 31 22 00 15 92838987 NexLog Channel 8 2013 11 01 18 31 22 00 15 92838987 NexLog Channel 7 2013 11 01 18 31 22 00 15 92838987 NexLog Channel 9 2013 11 01 18 29 03 02 05 NexLog Channel 6 2013 11 01 18 29 03 02 05 NexLog Channel 7 2013 11 01 18 29 03 02 05 NexLog Channel 8 2013 11 01 18 29 03 02 05 Resource Name all hte Channel 6 Channel 7 Channel 8 ED Channel 9 e One Minute 2013 11 01 18 31 27 eme A o oR MOA o Ka m gt To open a new Instant Recall tab select New Tab from the File menu and select Instant Recall from the drop down list The Instant Recall tab s main controls are positioned at the top of the screen and include e The Choose Channels button which will pop open a list of Search Filter Groups and resource names to filter the call resources shown in the instant recall window An adjustable time period that allows you to set the time window for which records will appear hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 Eb Note Figure 39 Choose Channels pop up menu IA Channels gf Browse O Search Choose Channels o Hours 30 Minutes Group 1 ElTrunk0 El Trunk1 Larch Front Office Back Hallway Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 C
71. vides several ways to locate organize and replay recordings stored on an Eventide NexLog recorder Once the desired recordings have been found they can be easily organized into incidents for saving and export The recordings can also be examined updated and listened to With MediaWorks Plus you can also live monitor channel s view the current status of channel s and if permitted enable disable recording on channel s for on demand record don t record purposes The data for each recording can be exported in a number of different ways The information about using MediaWorks Plus includes e Section 1 3 Locating and Organizing Recordings e Section 1 4 Viewing and Playing Recordings e Section 1 5 Creating an Incident e Section 1 6 Updating Recordings e Section 1 7 Exporting Recording Data from an Incident e Section 1 8 Monitoring a Recorder 1 2 Opening MediaWorks Plus Open one of the supported browsers e Internet Explorer 8 e Internet Explorer 9 e Firefox e Chrome Enter the address of your NexLog recorder in the URL bar The address will either be an IP address or a DNS address if configured Loading the MediaWorks Plus application in the browser will bring you to a welcome page The Welcome 2 hap 1 Using MediaWorks Plus MediaWorks Plus User Manual v2 3 En page presents a link to the Eventide NexLog Configuration Manager and MediaWorks Plus There is also links to documentation Click on the MediaWorks Plus Icon

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