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Forum 3000 - analog telephone
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1. 17 To Intrude on a BUSY USer 0 eee o eee os ee ooo n e oen no nena po Eun aen ero neveu nepos e esenes es 9 18 Door Opening Code eee eee eee eee esee ee eee s souse sses sr s essnee assos sies 9 Divert Calls 19 Divert Al Calls sisi 10 20 Divert All Calls to Voice Mail ee 10 21 Divert All Calls to an External Number ee 10 22 Cl ar Divert All Calls ici sccnccsiscccetsceacssccsctacscvestsctcusesstvesesesexcddvevesouecsvesseees 10 23 Divert On No ANSWEE vssccisccccscccssececciscecsecevsecessescccesesvesestecesseessecdevesueccveces 10 24 Divert On No Answer to Voice Mail cscscsscscsccscsccscccsscsccccscsccscsccccsces 10 25 Divert On No Answer to an External Number ee 11 26 Divert to a User on No Answer after S seconds eee e eee eee eene 11 27 Clear Divert On No ANSWED cccscscsccscscsscscccssccccscccsscscsscscscsscscsscscsccsces 11 28 Divert On Busy to USP iere e eser eoe ee sera no ae ea vo sono ku rennes tente aree uso seven ossos 11 29 Divert On Busy to Voice Mail pe 11 30 Clear Divert On BUSy eoe eeecoe re toes eren eee oo esso aqva ava een sens dents ei sen Us Seo date eee 11 Forum 3000 Analogue Telephone User Guide DM 994 REV 5 08 2010 2 19 Forum 3000 Analogue Telephone User Guide Programming Options 31 Do NOt Distu rb rede eee ee ee eee eo e re aee eu ne se khe eve eaeraveuse voee s eckoeteveo sevo ces 12 32
2. e You will hear internal dial tone e Press 622 33 Programme an Entry in your Personal Address Book Lift handset You will hear internal dial tone Press Dial entry code 800 849 Press Dial external number maximum of 20 digits Press Note The trunk line access digit is automatically inserted 34 Clear an entry in your Personal Address Book e Lift handset e You will hear internal dial tone e Press key e Dial entry code 800 849 e Press key 35 Manual Day Night Switch e Lift handset You will hear internal dial tone e Press o7 e Fnter code 1 day ringing 2 night ringing etc e Press key Note You must have operator status on the Forum 3000 system in order to switch between day and night ringing modes DM 994 REV 5 08 2010 12 19 36 37 38 39 40 41 Forum 3000 Analogue Telephone User Guide Hide your number on all outgoing calls e Lift handset e You will hear internal dial tone e Press 30 e This hides your number on all subsequent calls Show your number on outgoing calls Lift handset You will hear internal dial tone Press 31 This shows your number on all subsequent calls Select external line and hide your number for one call only Lift handset You will hear internal dial tone Dial 0 31 Dial the external number Select external line and show your number for one call only e Lift handset e You will hear internal dial tone e Pr
3. Clear Do Not Disturb a esoee eo eoe ee eee ra eo e revoca aseo e ka bees sereocossesee opo essereosbese 12 33 Programme an Entry in your Personal Address Book 12 34 Clear an entry in your Personal Address Book e eee eene ene 12 35 Manual Day Night Switch pp 12 36 Hide your number on all outgoing calls eee ee ee eee eee eene 13 37 Show your number on outgoing calls ecce eee ee ee ee eee eee eee e oe 13 38 Select external line and hide your number for one call only 13 39 Select external line and show your number for one call only 13 40 Programme User PIN Code c ecce eee eee eee eese eee eeeseosososssosesososesoeoee 13 41 Clear User PIN Code eed eee eere eo soe oe ees eeu e ee Sess eee prre ro opea ts Saioa 13 42 Change PIN Code 6 eee es eee oe ee re ee p uae eeu ne re te asa rare a no se ees ea ne en ve s Vea ossis ovS 14 43 Activate Roaming PIN ies eeu o se vu no ea e ergo neas ed sesse aues v ono nen eod neces aor seisis 14 44 Deactivate Roaming PIN 5 oes eo e ve rino no nep h en seva n osse esas none oe eese oe ao op eee p en renun 14 Voicemail 15 45 Listen to your Volcem ll 45 2 e e dee se esee s e enu ve reae eo ee ee oe eo seen einen tetes eee 15 46 Remote Access to Voicemail cce eeee eee esee eee eese sete sete essees
4. message will be broadcast over the loudspeaker of the paging Forum iPhone To answer a directed page e Lift handset e You will hear internal dial tone e Press 76 followed by the number of the user who is paging DM 994 REV 5 08 2010 7 19 13 14 15 Forum 3000 Analogue Telephone User Guide Call Pick Up To pick up a call ringing another User e Lift handset e You will hear internal dial tone e Press 71 followed by the number of the ringing phone e Call connected To pick up a call ringing on an external line e Lift handset e You will hear internal dial tone e Press 710 e Call connected Pick Off To pick up a call already answered by another User for example an answering machine or fax Lift handset You will hear internal dial tone Press 71 followed by the number of the user which has answered the call Call connected Call Parking To park a call Place the current call on hold by dialling R You will hear internal dial tone Press 74 You will hear success tone Replace handset To retrieve a parked call e Lift handset e You will hear internal dial tone e Press 75 followed by the number of the user who parked the call To Unpark a call on a trunk line e Lift handset e You will hear internal dial tone e Press 9 followed by the trunk line number typically 1 5 DM 994 REV 5 08 2010 8 19 Forum 3000 Analogue Telephone User Guide 16 Conference A conference
5. All the user instructions for our Forum telephone exchanges are available on the Internet site at www belgacom be pabx Diagnosing the problem In the event of a technical failure or problem we request that you systematically carry out the following tests before contacting our technical support service To facilitate the diagnosis please inform the helpdesk operator of these test results Our helpdesk can solve certain problems remotely This will avoid a technician s visit and reduce repair time considerably Problem with a telephone connected to your exchange 1 Reset the telephone by unplugging it and plugging it back in again 2 Check the connections cables and the various plugs Try it out with the cables from another telephone that is working properly 3 Test the defective telephone in another socket into which a functioning telephone is plugged Problem with a cordless DECT telephone 1 Remove and then reinsert the batteries 2 Ensure that the charger is properly connected 3 Test the DECT telephone near each of the antennas General external or internal communication problem 1 Check that the installation is always powered by 230V 2 Reset the PABX Switch off the 230V power supply for a few seconds Disconnect the Forum UPS backup power supply Plug it back in and wait a few minutes for the system to start up again NB You will not be able to use the system during this period for up to 30 minutes If the prob
6. Forum 3000 Analogue Telephone User Guide Contents 1 Introduction eee e eee ree eese eres ee eere eere so veocsevssoe Nes pees Voss sessucseuetsesesesess 4 Make a call 2 Make an External Call on any Available Trunk line eee 4 3 Make an External Call on a Specific Trunk Line ss 4 4 Mak an Internal Call 5 95 e deer so e oe as ee reos n ae orae aa ee pron rege aano pasa su ues 4 5 CUPIT RE 4 6 Calla User Group I 5 7 Dial Phone Book Ente jiiiceisccdscveccdecssecsscsvssescseccsedsessecesecssecestoessssesecssetes 5 Handle a call 8 Call Ole 6 9 Call Transfer 1 cds secdeccccscessceacesoccecscheuscvevsccescccesssaccecsecseucedeecetsesseses 6 10 Explicit Call transfer eere Seer eee eene pee eee ve tonnes ss osseo sgorio 6 11 ond Incoming Call rere e eee eroe eroe ee eoo eee Ee eaae eaa o IN Pe e ene ne mEN o copo Neue oU E Eu EV 7 12 Paging Calls er R B 7 13 Call Pick p rare soe oe teo eee eos eaa See asas ee 8 14 Pick Off ess seeeeee se ee ue eese sevo ve Peta eaesposs ese oes Sos vsave se aeos vas etes ons ea sos ee es 8 15 Call Parking aos ccs 4 eeeee evo oe oe da vem nen ers ee ane nu uen eoo soo ie ee pneu euo ses net es eo euo goa gna neues 8 16 Conference eee ee es Lea e e eeu ve ee ae vorn es ttes ceases scescoseeccsesevddscicccesdvedaveseccedenes 9
7. al caller to another external caller Place both calls on hold as described above and e Press 72 The two calls will be connected DM 994 REV 5 08 2010 6 19 11 12 Forum 3000 Analogue Telephone User Guide 21d Incoming Call If a second call arrives while you are already on a call you will hear an alerting tone e Press the R key to place the first call on hold and answer the second call e You can switch between calls by pressing the R key twice Paging Calls A Paging call is used to find a person by broadcasting a spoken message on the loudspeakers of the Forum iPhones on the system A universal paging call will broadcast the caller s speech on every Forum iPhone on the system To make a universal paging call Lift handset You will hear internal dial tone Press 77 Say the name of the person you wish to page Your message will be heard over the loudspeakers of all the Forum iPhones on the system To answer a universal paging call Lift handset You will hear Internal dial tone Press 76 You will be connected to the paging caller Alternatively a directed page will broadcast your paging call on the loudspeaker of a single Forum iPhone or a group of Forum iPhones e Lift handset e You will hear internal dial tone e Dial 77 followed by the number of the Forum iPhone which will broadcast the page or the number of the group e Say the name of the person you wish to page Your
8. ar Divert All Calls e Lift handset e You will hear internal dial tone e Press 21 23 Divert On No Answer Lift handset You will hear internal dial tone Press 61 Dial User number to which the calls are to be diverted Press key 24 Divert On No Answer to Voice Mail DM 994 REV 5 08 2010 10 19 25 26 27 28 29 30 Forum 3000 Analogue Telephone User Guide e Lift handset e You will hear internal dial tone e Press 61 99 Divert On No Answer to an External Number e Lift handset e You will hear internal dial tone e Press 610 e Enter external number e Press key Divert to a User on No Answer after S seconds Lift handset You will hear internal dial tone Press 67 Dial the User number Press key Dial the number of seconds Press key Clear Divert On No Answer e Lift handset e You will hear internal dial tone e Dial 61 Divert On Busy to User Lift handset You will hear internal dial tone Press 67 Dial User number to which calls are to be diverted Press key Divert On Busy to Voice Mail e Lift handset e You will hear internal dial tone e Dial 67 99 Clear Divert On Busy e Lift handset e You will hear internal dial tone DM 994 REV 5 08 2010 11 19 Forum 3000 Analogue Telephone User Guide e Dial 67 Programming Options 31 Do Not Disturb e Lift handset e You will hear internal dial tone e Dial 62 32 Clear Do Not Disturb e Lift handset
9. call is a three party call between either 1 internal User 2 external lines 2 internal Users 1 external line 3 internal Users Place first two calls on hold by pressing R when on a call and proceed as follows You will hear internal dial tone e Press 73 17 To Intrude on a Busy User Lift handset Dial User number If the user is busy you will hear busy tone Dial 79 18 Door Opening Code When the doorphone rings to open the door Lift handset Speak to the person at the doorphone Replace handset Lift handset again You will hear internal dial tone Press 78 DM 994 REV 5 08 2010 9 19 Forum 3000 Analogue Telephone User Guide Divert Calls 19 Divert All Calls Lift handset You will hear internal dial code Press 21 followed by the User number to which calls are to be diverted Press key Note In addition to diverting to another user you may also divert to an entry from the common directory For example 21 4000 will divert to common directory entry 4000 21 800 will divert to personal directory entry 800 21 95XXXXXXX will divert to external number XXXXXXX using trunk line 95 21 700 will divert to Auto Attendant announcement 700 20 Divert All Calls to Voice Mail e Lift handset e You will hear internal dial tone e Press 21 99 21 Divert All Calls to an External Number Lift handset You will hear internal dial tone Press 210 Enter external number Press key 22 Cle
10. ear the greeting message for group 80 During the message dial PIN code to consult the group messages This feature requires that the group voicemailbox be configured with a PIN code by the system administrator DM 994 REV 5 08 2010 15 19 Forum 3000 Analogue Telephone User Guide Miscellaneous 48 Dialling Code Table User No Recall 74 o 9 Trunk line No 71 User No 76 C or 1 O O DM 994 REV 5 08 2010 16 19 Forum 3000 Analogue Telephone User Guide 49 Programming Code Table DM 994 REV 5 08 2010 17 19 Forum 3000 Analogue Telephone User Guide 50 Tones in the Forum 3000 outside line Ring back Tone You hear ringing tone when the number you have dialled is ringing Tone accepted unsuccessful Tone NOT been accepted Alerting Tone You will hear this tone if a second call arrives while you are on an existing call or if another internal user intrudes on your call Special Dial Tone If your phone is diverted you will hear a special dial tone when you when Diverted lift the receiver Special Dial Tone for If you have received voicemail messages you will hear a special Voicemail dial tone when you lift the receiver Callback ringing If you have activated the callback service you will receive a special ring tone when the system calls you back DM 994 REV 5 08 2010 18 19 Forum 3000 Analogue Telephone User Guide User instructions
11. eseese sos eosose 15 47 Consult a group voicemail pe 15 Miscellaneous 48 Dialling Code Table eee Serves e aenea ee eno un een sesa K oeie SEs 16 50 Tones in the Forum 3000 ce eeeeeee esee eese eese eee sesee sesso sese se seseesosoe oo 18 DM 994 REV 5 08 2010 3 19 Forum 3000 Analogue Telephone User Guide 1 Introduction This guide explains how to use many of the advanced features of the Forum 3000 with a simple analogue telephone by dialling codes to select the features This information can also be found in the short paper version of this guide supplied with the system A complete set of user guides for the Forum 3000 can be found on the belgacom website www belgacom be Make a call 2 Make an External Call on any Available Trunk line Lift handset You will hear Internal dial tone Dial digit o You will hear External dial tone Dial external number 3 Make an External Call on a Specific Trunk Line e Lift handset e You will hear Internal dial tone e Press 9 followed by the trunk line number typically 1 5 e Dial external number 4 Make an Internal Call e Lift handset e You will hear Internal dial tone e Dial User Number 5 Redial To redial the last external number dialled from the analogue phone e Lift handset e You will hear Internal dial tone e Press 5 DM 994 REV 5 08 2010 4 19 Forum 3000 Analogue Telephone User Guide 6 Call a User Group e Lift handset e You will hear I
12. ess 0 30 Programme User PIN Code Every user may have a PIN code which is used for remote access to voicemail box and for logging into User Programming from a PC You can programme your PIN code as follows Lift handset You will hear internal dial tone Dial 70 Enter User PIN Press key Enter User PIN Press key Note User PIN 4 digit PIN code Clear User PIN Code Lift handset You will hear internal dial tone Dial 70 Enter PIN Press key DM 994 REV 5 08 2010 13 19 42 43 44 Forum 3000 Analogue Telephone User Guide Note PIN 4 digit PIN code Change PIN Code Lift handset You will hear internal dial tone Press 70 Dial OLD PIN code Press Dial NEW PIN code Press Dial NEW PIN Code Press Activate Roaming PIN Roaming PIN is a feature that allows a user to have his level of international dial access available from any extension on the system For example an extension located inthe reception area would normally have no international dial access However a user with a roaming PIN profile and PIN code may activate his profile at this extension to make international calls To do this he must activate his roaming PIN profile as follows Lift handset You will hear internal dial tone Press 68 Enter your Roaming User ID 2 digit code available from your system administrator e Enter Roaming PIN e Press key Note Roaming PIN 4 digit Roaming PIN code Note The use
13. lem persists contact our technical support service Contact our technical support service If the problem persists after these few tests Consult our Internet site www belgacom be or contact our technical support 24 24 at the following numbers for SMEs and residential customers 0800 55700 for large companies 0800 55100 To change your installation add equipment or adapt the programming on your Forum contact our Customer Service Department at the following numbers for SMEs and residential customers 0800 55800 forlarge companies 0800 55200 DM 994 REV 5 08 2010 19 19
14. nternal dial tone e Dial group number 80 88 or 9 for operator group 7 Dial Phone Book Entries From the Common Address Book e Lift handset e You will hear Internal dial tone e Press key followed by speed number code 4000 4199 From the Personal Address Book e Lift handset e You will hear internal dial tone e Press key followed by speed number code 800 849 The Personal Address Book entries are only available to the User that programmed them DM 994 REV 5 08 2010 5 19 Forum 3000 Analogue Telephone User Guide Handle a call 10 Call Hold To place a call on hold e While on a call e Press R Recall key e You will hear internal dial tone You can then make a second call You can also place this call on hold by pressing R Note You may place several calls on hold in this way Pressing the R key will place the active call on hold and the user will hear dial tone Pressing the R key again will connect to the longest held call Call Transfer Unannounced Transfer While on a call Press R Recall key to put call on hold You will hear Internal dial tone Dial the user number When you hear ringing tone replace handset Announced Transfer e While on a call e Press R Recall key to put call on hold e You will hear Internal dial tone e Dial the User e When the User answers announce the call e Replace handset Explicit Call transfer This is a method of transferring an extern
15. rs Roaming PIN profile and PIN code are available from the system administrator Extensions must be authorised for roaming by the system administrator Deactivate Roaming PIN e Lift handset e You will hear internal dial tone e Press 68 DM 994 REV 5 08 2010 14 19 Forum 3000 Analogue Telephone User Guide Voicemail 45 46 47 Listen to your Voicemail Lift handset You will hear internal dial tone Press 99 Follow the instructions You can listen to your voicemail messages change your welcome message or divert your incoming calls to voicemail Remote Access to Voicemail You can access your voicemail from a remote location to listen to your messages or to change your call diversions Remote access to your voicemail requires a user PIN You must first set up your PIN code as described in section 40 or ask your system administrator to set it up Call your Forum 3000 phone number from a remote location When your voicemail greeting message is heard dial and follow the instructions The system will ask you to input your PIN On successful receipt of the PIN follow the instructions of the system Alternatively your call may be answered by the Forum 3000 Automated Attendant In this case dial followed by your extension number The system will then ask for your PIN Dial your PIN and follow the instructions Consult a group voicemail If you are the leader of group 80 for example dial 9980 You will h
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