STEWART SIGNS TEKSTAR OWNER`S MANUAL
Contents
1. stewartsigns Dear Stewart TekStar Customer Thank you for buying a Stewart sign This Owner s Manual is provided to guide you through the process of receiving installing and operating your new sign Please feel free to print it out in order to have it available for easy reference Read the manual carefully as there are important steps to be taken to assure maximum satisfaction with the delivery installation and operation of your new sign and also to assure that the warranty will not be invalidated Care has been taken to provide a quality product that will serve you well for many years If you are pleased with your new sign please tell someone who also may have an interest in new signage You can earn 250 for each referral you give which results in a sale to an organization that we are not already doing business with by filling out the referral form on our website www stewartsigns com referral If you have access to the Internet you will find answers to the most commonly asked questions at www stewartsigns com support tekstar 24 hours a day 7 days a week Welcome to the family of the thousands of satisfied Stewart sign owners Remember to keep this Owner s Manual in an easily accessible place for all who will be responsible for your sign If for any reason you are not entirely satisfied with your new sign please contact our Customer Support Department at 1 855 841 4624 Sincerely The Stewart Signs Staff STEWART SIGNS TEK2. State State State Zip Phone __ Zip Phone __ Zip Phone ___ Zip Phone ___ HOW TO SUBMIT YOUR REFERRAL 3 Online www stewartsigns com referral Toll Free Phone 800 237 3928 Toll Free Fax 800 485 4280 Email marketing stewartsigns com with the subject line REFERRAL Mail J M Stewart Corporation 2201 Cantu Court 215 Sarasota FL 34232 19 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL Publicize Your New Sign Most organizations acquire a sign to either identify their organization or communicate with their community What better way to get free publicity than in a FREE newspaper article When an organization such as yours installs a nice new sign it is a NEWSWORTHY event to most hometown newspapers Many organizations have a sign dedication and invite the media to attend You may prefer to simply notify the local media when the sign is installed so they can report their own story Either way properly notifying your local newspaper will increase the chance of them printing a story about your sign Whether you want them to print your story or have them visit your organization for a story of their own here are some tips for preparing a PRESS RELEASE that should help you get a response from your local newspaper Make things easy for the Newspaper e Provide the basic facts who what when and where exact time and date if you are
3. planning a sign dedication e Have a central contact person for more information e Be available for follow up questions Make your point quickly e Newspapers receive numerous press releases To make yours stand out title your press release in BOLD letters at the top of the page e What is the intended use of your new sign i e identification communication etc Make it interesting Did the sign solve a specific need at your organization Did you raise the funds for your sign in a unique way Did members of the community request this sign Did the community support the purchase of this sign What comments have you received about your sign Always remember Less is more Your information must fit on one page Don t be pushy It is up to them if they run the article or not Factual information is usually the most helpful but remember they will eventually publish as much or as little of your information as they want At the very top of the release print the words FOR IMMEDIATE RELEASE Some examples are shown on the next few pages 20 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL NEWS FOR IMMEDIATE RELEASE Date 00 20XX Smithville High School to receive a New Sign Principal Steve Sherman announced today that Smithville High School will be erecting a new marquee style sign this coming weekend sherman states that announcements of the event
4. DEFECTIVE PARTS OF THE PRODUCT BUYER ASSUMES ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCT PURCHASED WHETHER USED SINGULARLY OR IN COMBINATION WITH ANY OTHER PRODUCTS OR SUBSTANCES Limitation of Liability No claim by Buyer of any kind including claims for indemnification shall be greater in amount than the purchase price of the Product with respect to which damages are claimed INNO EVENT SHALL COMPANY BE LIABLE TO BUYER IN TORT CONTRACT OR OTHERWISE FOR ANY SPECIAL INDIRECT INCIDENTAL CONSEQUENTIAL RELIANCE PUNITIVE OR EXEMPLARY DAMAGES OR FOR LOSS OF PROFIT REVENUE OR USE IN CONNECTION WITH ARISING OUT OF OR AS A RESULT OF THE SALE DELIVERY SERVICING USE OR LOSS OF USE OF THE PRODUCT SOLD HEREUNDER OR FOR ANY LIABILITY THAT BUYER HAS TO ANY THIRD PARTY WITH RESPECT THERETO 18 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL THE STEWART SIGNS REFERRAL PROGRAM It s as Easy as 1 2 3 1 TO GIVE PROPER CREDIT PLEASE INCLUDE YOUR INFORMATION Your Organization s Name Address City State Zip Your Name Phone ORGANIZATIONS YOU ARE REFERRING The organizations you refer must not currently be working with Stewart Signs Organization Name Address City Contact Name Organization Name Address City Contact Name Organization Name Address City Contact Name Organization Name Address City Contact Name State
5. IMMEDIATELY CONTACT STEWART SIGNS AT 1 855 841 4624 Reporting Freight Damage Do not sign the Delivery Receipt until you inspect the shipment for damage The driver must wait until you sign the Delivery Receipt Carefully inspect for obvious and or concealed damage If Stewart Signs cannot be reached refuse the damaged merchandise Failure to note damage on the Delivery Receipt will result in the freight carrier s denial of your claim 1 OBVIOUS DAMAGE All containers should be carefully inspected for visible and obvious damage If any damage or shortage is discovered the driver must indicate such on all copies of the delivery receipt and sign the statement In the event of damage you should refuse the damaged merchandise and contact Stewart Signs Under no circumstances should you accept the delivery when damage is observed Accepting delivery will only complicate processing and delay settlement CONCEALED DAMAGE Indications of possible concealed damage inside containers may be breaks dents tears creases and holes in the protective wrap Surrounding the sign crate or loose strapping Call Stewart Signs Customer Support at 1 855 841 4624 For complete coverage of any concealed damage it must be discovered and reported on the day of delivery If it is discovered and reported within 10 days of delivery the coverage is reduced to 30 50 of the claim and if it is discovered more than 10 days later it will result in total refusal of
6. support structure on to stub legs being careful not to pinch electrical wires Remove the bolts Fasten the support structure from the stub legs to the stub legs of the sign with bolts ELECTRICAL LINES 4 ELECTRICAL m ACCESS PANEL y SIDE VIEW set L DS i pr Q Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL 6 Stand up the entire sign structure and set on leveling nuts Place washers on anchor bolts and attach lock nut and washer please refer to footer details for more specific information ELECTRICAL USB BOX ACCESS PANEL ELECTRICAL a LINES BASE PLATES gh Baseplate Detail _ y ANCHOR BOLT LOCK NUT WASHER BASE 4 PLATE N 1 ia LEG A PPRE INSTALLED PRE INSTALLED CONDUIT CONTAINING CONDUIT CONTAINING DATA LINE IF WIRED ELECTRICAL FEED COMMUNICATION After installation is completed use touch up paint provided for coating small scratches on metal areas only 10 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL MAINTENANCE Cleaning and Maintenance for the Sign Face MAKROLON SL The proprietary UV resistant surface on MAKROLON SL sheet significantly improves long term weatherability Clean periodically with proper procedures and compatible cleaners to prolong service life For general cl
7. 55 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL Exclusions and Restrictions The Company reserves the right to restrict service limit replacement parts or invalidate this Limited Warranty to Customers whose account balance is past due This Limited Warranty specifically excludes any on site labor required to service the covered Product including diagnosis removal and installation of parts or products Any on site service required by the Customer of Company technicians or a local Authorized Service Provider is billable to the customer based on an agreed upon written quote This Limited Warranty does not apply to software Software is covered by a separate Agreement which appears in the seller s software license agreement This Limited Warranty does not apply to any third party hardware products or software even if packaged or sold with the Company s Product Manufacturers suppliers or publishers other than the Company may provide their own warranties to the end user purchaser but the Company in so far as permitted by law provides their products as is This includes but is not limited to electronic ballasts and radio components This Limited Warranty specifically does not cover the following 1 Third party communications devices such as wireless devices and modems except that the Company will facilitate the return of such components to the manufacturer if they are still within the manufacturer s warranty 2 Product tha
8. STAR OWNER S MANUAL S we stewartsigns TABLE OF CONTENTS SHIPPING AND FREIGHT CLAIMS ccccccssseeeeseeseeeeeceaseeeeceasseeeeoeaseeesoeaseeesooasseeseonseessoeaneees 3 SOP TIPOPO IAG LOUK ol I science ecegec cit rece sd E E E A 3 Transfer Of Ownership c cccceeeceeseeeeeeeeneeeeseeenseeeseeeaeeeeneeeeseeeaseoeseeonseoeaseoesseoaseoeseeonsseeneeonaesons 3 International Shipments ccceeeeeeeeeeeeeeeeneeeeeeeeneeeeneeenseeeneeeesseeaseoeseseseeegesoessseaseoeaeeonseseaseones 3 Sign Delivery Details and What to Do in the Event of Shipping Damag sssseseseee 4 Reporting Freight ID ANNAGG sssrini Ea aaa 4 PRE INSTALLA TION sarees ce eerste sce eaescctenee seavaeesseceeesstasuacesaesttcosacasiasevoceensessencsecssceiespccsecsss 5 Preparing the SIE iin acters og resect cata e ne E se eenusaince estes ev ER e renter ends 5 Offloading a Sign from the Delivery Truck cccsssccessecceseeceeseeceseecenseseeneeeensesenneseeneesennenes 7 Uncrating Your TekStar pecs escescacese tceeesecncecawies satunstecanestrebsecneee andctstrense ene szaneeusirebsdeieuseedwesietaieuwsee 8 SONAS SOMO ire cee ores eee ee cha E cone oun ieceei redone err oen uhwivesuatnunieeuevauenneds 9 MAINTENANCE serra cece seca cn ceecton naencnen gens aura nee cenesanasesenscuieavecnaesseancqeescsaaasndesecousuaasescessanssuecesecacks 11 Cleaning and Maintenance for the Sign Face ccssscsesseeceeseeees
9. ada the Company will ship out using ground delivery or service of its choosing Expedited delivery is available to the Customer at their expense The Customer will provide and be responsible for the cost of shipping parts to The Company 17 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL Service to a damaged or malfunctioning sign which has not been ordered or authorized by the Company Customer Support Department is not only not covered under this warranty but also will immediately and automatically invalidate this warranty Removing and reinstalling any and all repaired or replacement parts are the responsibility of the owner Warranty claims must be registered with the Company within thirty 80 days of damage or malfunction To register a claim the Customer must contact the Company at the location specified below providing your name and any other required contact information a description of the Product date of Product purchase and nature of the defect which may include but is not limited to written descriptions photographs video defective parts or other evidence The Company reserves the right to require proof of original purchase e g paid invoice receipt and to visit the site of the installation or to require documentation of the claim before assuming any responsibility under the provisions of this warranty Title to the product passes to the buyer upon our delivery to the freight car
10. eaning it is recommended that the following instructions and cleaning agents be used CLEANING PROCEDURES 1 Rinse sheet with lukewarm water 2 Wash sheet with mild soap and lukewarm water 3 Use a soft cloth or sponge and gently wash to loosen remaining dirt and grime DO NOT SCRUB or use paper towels brushes or squeegees the surface treatment on MAKROLON SL sheet is not mar resistant 4 Repeat rinse and dry with a soft cloth to prevent water spotting COMPATIBLE CLEANING AGENTS FORMULA 409 JOY PALMOLIVE LIQUID TOP JOB BLEACH mix 1 cup bleach to 1 gallon water to clean tracking using a soft paint brush To get underneath tracking rinse with a garden hose or a bucket of clean water DO NOT USE BUTYL CELLOSOLVE LYSOL OR PINE SOL ON THE TREATED SURFACE GRAFFITI REMOVAL DRIED EGG SPRAY PAINT PERMANENT MARKER VM amp P grade Naphtha available at better hardware stores this brand must be used Isopropyl Alcohol Freon T F Lacryl Thinner this product can be ordered through Stewart Signs mA N 11 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL Cleaning and Maintenance for the Cabinet and Frame Powder coat paint offers superior color and gloss retention along with graffiti chip and impact resistance CLEANING PROCEDURES Rinse with water Wash with mild soap amp water Use a soft cloth or sponge DO NOT SCRUB Repeat rinse amp dry wi
11. eecenseseeeeeceneesenseseeseeseaees 11 Cleaning and Maintenance for the Cabinet and Frame cccssseecsseeceeseeceneeeeeneseeneesenees 12 Changing LamMpS issdsntescsieccssedsecsersbsccsssedsecnesshsssenadncenesetinenanndsageaweteaencsnceonnawelanencandesaniwetarmecaaes 13 cele Cod are a Ballast iiron A EE EAEE 14 Troubleshoot Ossis iaaea cantenesdeuaeensraesuieneseecuseseustceusdeesensaeecuens 15 LED GRAPHICS LIBRARY serenon ce os ss ee ss sees eee eee cee 15 WARRANTY sorsas n EE EEA RENSE Error Bookmark not defined Limited Lifetime Warranty c cccsssccceseseeseceseeeeseceseseneeeeneeeeeesens Error Bookmark not defined THE STEWART SIGNS REFERRAL PROGRAM cceeeeeeeee Error Bookmark not defined Publicize Your New Sign ccccesceseseenseeeseeenseeeneeeeseeenseeeneeeeseeeaseoeneeonseoeaseonsesonseneassonseseasens 20 2 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL SHIPPING AND FREIGHT CLAIMS Shipping Your Sign Your new Stewart sign will be shipped by common carrier Great care is taken to ensure that each sign is properly crated to protect against shipping hazards All Stewart sign products are shipped with an authorized transportation company in good undamaged condition The products are packaged in approved containers or crates Your signature is verification that you received the goods we shipped in the same good condition Transfer of O
12. lways think safety first In addition if the delivery truck cannot park near the installation site removing the crate reduces the weight by 100 150 pounds Please note that this document is meant as a guideline and the delivery process is the full responsibility of the customer Stewart Signs and its employees are to be held harmless from the individual decisions and actions involved in the process 7 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL Uncrating Your TekStar Uncrate and inspect all components immediately upon receipt Locate and remove touch up paint from crate located in cardboard box as shown in illustration g Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL Sign Assembly Signs with an overall height under 8 6 arrive as a single component in which case steps 1 5 can be skipped Lay the legs near the upper cabinet stub legs on smooth level protected ground Do not remove the face s of the TekStar USB BOX 7 DATA ACCESS PANEL YD kd vila IF APPLICABLE i A S b i N 2 4 on Wo m mu i 2 LEGS a e gt S ELECTRICAL S UA a 4 LINES 4 k ey ELECTRICAL ACCESS PANEL 2 EN E oe TOP VIEW Pull the electrical lines out of the stub legs and feed electrical down the leg that has the electrical access panel Slide legs or
13. mbly in hole and secure to form Then pour concrete Finished site Pad should extend 4 above grade 6 Stewart Signs PRE INSTALLED www stewartsigns com CONDUIT CONTAINING ELECTRICAL FEED Ri e r E 7 i y o r iz m S 9 5 y F i N Ea s AN s o AV l fy gt E Pr dios z FA zo 7 PRE INSTALLED PRE INSTALLED CONDUIT CONDUIT CONTAINING DATA CONTAINING IF WIRED COMMUNICATION ELECTRICAL FEED 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL Offloading a Sign from the Delivery Truck The following is one option you can use when offloading your sign from the delivery truck lf you feel more comfortable with another method please utilize the option that best fits your unique situation Be sure you know how much your sign weighs before organizing help for the delivery Your sign consultant can give you the approximate weight of the crated sign weeks before it ships As a general rule you should have one able person for every one hundred pounds You will typically need a minimum of four people to offload the sign STEP 1 STEP 2 FREIGHT f COMPANY FREIGHT COMPANY FREIGHT COMPANY When offloading the sign it is generally easiest when the sign is brought to the edge of the truck tilted and slid down as illustrated above This typically results in never having to lift the entire weight Stewart Signs always recommends lifting equipment A
14. nd we will provide you with the information you need if it is not written on the label on the side of your sign HELPFUL HINT lf you feel the sign is too bright when illuminated you may find the following technique helpful Using black electrical tape wrap each lamp in a very loose barber pole fashion Remember this is only to reduce the lamp output and too much tape will darken the sign It is recommended that you never turn your sign off The small amount of heat generated by the large lamps and ballasts will reduce or eliminate harmful condensation Lamps and ballasts will last longer The cost of the electricity is so nominal that it will likely be less than lamp and ballast replacement 13 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL Replacing a Ballast The ballast controls the power flow to the fluorescent lamps Depending upon the model of sign one or more ballasts are required for each sign lf your sign fails to illuminate or if sections of the sign involving more than one lamp are dark follow these simple steps 1 If the entire sign fails to light check the power source to the sign and electrical connections 2 If individual lamps fail use the procedure for replacing lamps located in on page E 3 and make sure that all lamps are firmly seated in their sockets 3 Record the model numbers of all ballasts within the sign lf your ballast is under warran
15. r and tear inadequate improper or surges of electrical power lightning floods fire acts of God war terrorism or other external causes including Force Majeure 1 Unauthorized modification including installation of third party software on the Product 2 Product modification or service by anyone other than a The Company b a Company Authorized Service Provider or c Customer s own installation of Company approved parts with instruction from the Company Computer viruses Trojan horses worms self replicating code or like destructive code which was not included in the Product by the Company 3 Products installed with known or visible manufacturing defects at the time of installation All items returned to The Company must have a Return Materials Authorization RMA number available by using the contact information below Items received without an RMA number will not be processed and returned to the Customer at their expense For exchange items the number is included with the shipment of the exchange unit The defective part must be returned to the Company or the Customer will be charged the price of a replacement part The Company will provide and be responsible for the cost of shipping parts from The Company to the Customer with the exception of sign faces replaced due to vandalism For shipments weighing less than 30 Ibs the Company will ship in the US Canada using 2nd day delivery For shipments over 30 Ibs or outside the US Can
16. r members and the community Greenwood Baptist Church started holding services in 1992 at the home of Mrs Edna Johnson In 1994 they acquired the land at their current location on Cedarville Road Pastor Oakley who has been leading the church since last year states Our new marquee is just another sign that we are a growing church The expansion to our sanctuary will be completed next spring and we want everyone to know that you are welcome at Greenwood Baptist Church The sign dedication will be this Sunday at 4 00pm For more information please contact Ellen Blosser at Greenwood Baptist Church at 465 0882 22 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL CONTACT INFORMATION The J M Stewart Corporation 2201 Cantu Court Suite 215 Sarasota Florida 34232 Phone 1 855 841 4624 Fax 941 378 2765 Website www stewartsigns com These additional resources are available on our website Sign Specifications Amps Ballast Color Code for Wires Lamps Number of Crates Voltage Weight Delivery Tracking Your Sign ABF Shipping Tracking Your Sign Other Shipping Warranty LED Sign Warranty Damage Freight Damage Vandalism Installation Installation Video Real Player required Assembling a DayStar Sign Installing a Free Standing Sign Installing a Masonry Mounted Sign Using Your LED Sign Downloadable Graphics Hardware amp Software Requirements 23 Stewa
17. reinstalling repaired or replacement parts are the responsibility of the owner Replacement or repaired parts are warranted to be free from defects in material or workmanship for ninety 90 days or for the remainder of the Limited Warranty Period of the Product they are replacing or in which they are installed whichever is longer The Company will repair failed LED pixels if greater than 0 5 one half of one percent of the total number of pixels in the sign have failed in one 1 year provided the sign is installed with the recommended ventilation system for its location The definition of pixel failure is when all LED s in the pixel will no longer emit light Pixel repair is performed at the Company Repair Center Owner bears the responsibility of transporting Product to Company s Repair Center As known within the Sign Industry all LEDs degrade and produce less light as they age Eventually the LEDs will require replacement even though the LEDs will still emit light This Warranty does not cover normal LED degradation The Company will make reasonable attempts to repair failed radio components The Company defines radio component failure as a radio component that does not transmit or receive data properly due to a manufacturer s defect If the Company at its discretion determines a repair is unreasonable replacement is not included in this Warranty and the third party manufacturer s warranty will apply Local site interference or obstruction
18. rier Loss or damage to the product when in possession of the freight carrier is the responsibility of the customer and the freight carrier is not covered by this warranty Upon delivery incidental blemishes and scratches are considered normal unless they can be viewed from 20 feet or more under normal use conditions The Company assumes no liability for damage caused by careless handling or poor installation except for work completed by employees or agents of The Company In the event the sign is damaged during shipping it is the responsibility of the buyer to refuse delivery causing the sign to be returned to the manufacturer for repair Any information or suggestion by the Company with respect to the Product concerning applications specifications or compliance with codes and standards is provided solely for your convenient reference and are made without any representation as to accuracy or suitability You must verify and test the suitability of any information with respect to the Product for your specific application THE LIMITED WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES MADE BY COMPANY IN CONNECTION WITH THE PRODUCT COMPANY CAN NOT AND DOES NOT MAKE ANY IMPLIED OR EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT AND DISCLAIMS ALL OTHER WARRANTIES INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE COMPANY S SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO REPAIR OR REPLACE MALFUNCTIONING OR
19. rt Signs www stewartsigns com 1 855 841 4624
20. s at the high school are currently communicated through their public address announcements and periodic flyers The new marquee will allow them to more effectively communicate their events to their students and the community The sign was paid for in part by the high school s student council The students sold tickets to a talent show and auctioned off manual labor services such as mowing lawns house cleaning and detailed car washing to raise money for the sign Sherman states The community really supported both events We have often heard complaints from parents and the community that they would have attended various events at the high school if they had only known when they were occurring We know the sign will help keep everyone informed The sign dedication will be this Friday at 3 00pm For more information please contact Mary Jones at Smithville High School at 377 6000 21 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL NEWS FOR IMMEDIATE RELEASE Date 00 20XX Greenwood Baptist Church to receive a New Sign Pastor Bill Oakley announced today that Greenwood Baptist Church will be erecting a new marquee style sign this coming weekend Oakley states that announcements of the events at the church are currently communicated through their weekly bulletin and announcements at services The new marquee will allow them to more effectively communicate their activities to thei
21. s may cause intermittent or complete failure of radio performance This Warranty does not include the provision of replacement communication methods such as wire fiber optic cable conduit trenching or other solutions for the purpose of overcoming local site interference The Warranty does not cover electrical work external to the equipment accessories alterations attachments or other devices furnished by the Company Batteries and metallic or fiber optic data cables are not covered Eligibility and Warranty Period This Limited Warranty is not transferable Service under this Limited Warranty begins immediately upon shipment to the Customer or the Customer s Authorized Reseller Unless otherwise stated the Limited Warranty period is 5 years Customer Obligations Failure by the Customer to properly maintain the Product including but not limited to filters and the ventilation air conditioning systems will void coverage for affected components The Customer shall notify the Company immediately of equipment failure and allow the Company full and free access to the Product when required Waiver of liability or other restriction shall not be imposed as a site access requirement The Customer is responsible for all costs and management oversight associated with providing the Company access to the Product providing the necessary tools machines communication facilities and other equipment at no charge 16 Stewart Signs www stewartsigns com 1 8
22. s to the original purchaser You or Buyer or Owner or Customer that for a period of five 5 years from the date of shipment the Warranty Period the electronic displays and the associated company products the Product will be reasonably free of defects in materials and workmanship During the Limited Warranty Period the Company will at its discretion repair or replace any defective covered product This Limited Warranty only applies to the Company s Product if installed used and maintained in the manner recommended by Company and this Limited Warranty is conditioned upon compliance with all such instructions Sign Structure and Sign Face Under normal use and service should the sign structure or identification changeable copy portion of the sign malfunction DURING THE LIFE OF THE SIGN due to defects in workmanship or materials with the exception of lamps and ballasts the Company will at its option repair or replace any defective materials Vandalism to Sign Faces This limited warranty covers polycarbonate faces against breakage due to vandalism DURING THE LIFE OF THE SIGN Warranty protection does not extend to these surfaces if damaged by gunshots or when damaged coincident with the damage to the sign cabinet Failed electronic parts or assemblies will be repaired exchanged or replaced at the discretion of the Company Telephone support is provided as needed during the warranty period Removing and
23. t has been moved from its original installation location or is mounted in a mobile structure 3 Cosmetic damage to the product including but not limited to scratches dents and broken plastic that do not otherwise affect the functionality of the Product or materially impair its use 4 Temperature sensors will register results 5 degrees given local environmental factors such as direct sunlight distance from concrete or asphalt etc results are not guaranteed or covered under this Limited Warranty 5 Recovery or transfer of any data or software stored on the Product not originally installed on the This Limited Warranty specifically does not cover conditions defects or damage caused by or resulting from the following 1 Defects caused by non compliance with Company s instruction manual or any other such instructions 2 Defects caused by unreasonable or unintended use of Product improper or unauthorized handling accident omission neglect vandalism unless otherwise noted in this Warranty misuse physical abuse installation use and or fabrication and maintenance of the Product by any party other than the Company 3 Damage not resulting from manufacturing defects that occur while the Product is in the Owner s control and or possession 4 Extreme physical or electrical stress or interference environmental conditions beyond the Company control such as manmade or naturally occurring corrosives and metallic pollutants normal wea
24. th a soft cloth to prevent water spotting A oe a LIME DEPOSIT REMOVAL 1 A solution of 10 parts water to 1 part vinegar or 2 A solution of 1 part water to 1 part baking soda or 3 A basic rubbing compound WAXING YOUR SIGN ONCE A YEAR IS RECOMMENDED 1 Johnson Paste Wax 2 Turtle Wax 3 Meguiar s Glaze GRAFFITI REMOVAL DRIED EGG SPRAY PAINT PERMANENT MARKER 1 3M Bug amp Tar available at hardware stores 2 WD 40 3 Isopropyl Alcohol 12 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL Changing Lamps Stewart signs have been designed to be as close to maintenance free as any sign can be However you may occasionally need to change one of the energy efficient fluorescent lamps Note You ll need a Philips screwdriver and a 5 16 nut driver 1 Remove the three screws along the bottom on each side of the sign 2 Once removed lift up the bottom 3 Remove any electrical tape securing the lamps in the sockets for shipping purposes There is no need to re tape new lamps Remove the lamps by firmly grasping the tube with both hands and gently pushing toward the end which has the spring loaded socket 4 To swing down the LED face unlatch it from the frame 5 Replace the burned out lamp with an equivalent high output lamp The necessary information is found on one end of each lamp If this is no longer legible call Stewart Signs at 1 855 841 4624 a
25. the claim MINOR DAMAGES In case of scratches on the cabinet touch up paint is included in the crate Do not attempt to paint the polycarbonate faces UNLOADING YOUR SIGN Many freight companies will load a truck and send the driver alone to make deliveries It is your responsibility to off load your shipment Upon notification of delivery please arrange to have the appropriate amount of help available to assist in the unloading process Stewart Signs always recommends lifting equipment Always think safety first The following items are NOT part of the normal shipping charges If required additional costs will be incurred Lift gates Changing a delivery address after the truck has left the factory Leaving the sign at the freight terminal waiting for delivery 4 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL PRE INSTALLATION Preparing the Site Assemble the tools components needed Position anchor bolts on wood as shown on template in Owner s Manual 4 Attach rebar with wire ties PRE INSTALLED PRE INSTALLED CONDUIT i i it CONTAINING Note On single sided CONTAINING ELECTRICAL FEED signs facing sign DATA LINE IF WIRED electric is in right leg and data is in left leg COMMUNICATION 5 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL Center anchor bolt rebar asse
26. ty please contact customer support at 1 855 841 4624 with the model number for further instructions 14 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL Troubleshooting PROBLEM POSSIBLE CAUSE SOLUTION e Lamp burnt out e Change lamps A lamp is out Loose lamp Tighten lamps in socket Bad connection Check connections Lamp burnt out Change lamps Loose lamp Tighten lamps in sockets Several lamps oo Bad ballast Test ballast Check each lamp Turn power on Check wiring Test ballast Call Stewart Signs Customer Support department Individual lamp burnt out Power off Bad electrical connection to sign Bad ballast Sign is out Note On single ballast signs only one bad lamp may cause the whole sign to be out It is the responsibility of the customer to consult with or hire a licensed professional electrical contractor to electrically connect the sign stewart Signs under no circumstances or in any way covers the cost of electrical problems due to faulty power source LED GRAPHICS LIBRARY Download free graphics for your TekStar from our LED Graphics Library at www stewartsigns com led For a username and password please email techsupport stewartsigns com 15 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL WARRANTY Definition of Warranty Coverage Stewart Signs the Company expressly warrant
27. wnership e By law ownership of the sign transfers from us to you when the sign is picked up by the trucking company at the place of shipping o If it is damaged in transit it is the responsibility of the trucking company to have it repaired or replaced at the trucking company s expense e The damage must be noted on the bill of lading o Failure to do so will result in refusal of your claim and non payment for damage or loss e You must uncrate your sign immediately upon delivery o If you do not uncrate your sign and at a later date you discover concealed damage it will result in the refusal of your claim and non payment for damage or loss International Shipments In addition to the above requirements and information your sign will arrive with any ancillary items i e anchor bolts washers etc that were ordered in or attached to the crate This reduces your shipping cost and the chance of lost merchandise The packing slip will list all of the items included in the shipment and you will need to verity the inclusion and condition of each item before accepting delivery of your shipment 3 Stewart Signs www stewartsigns com 1 855 841 4624 STEWART SIGNS TEKSTAR OWNER S MANUAL Sign Delivery Details and What to Do in the Event of Shipping Damage Your new sign will be shipped by common carrier Your signature on the delivery slip is verification that you received the goods in good condition IF SHIPMENT IS DAMAGED
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