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Toshiba Limited Warranty
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1. Toshiba Support Centre isolate hardware malfunctions on your system you will be provided with an identification number and service instructions by the most convenient means e g fax email voice 5 If your System is eligible for Pick up amp Return warranty service Toshiba will arrange pick up of the defective unit from your location repair it and return it back to your location Toshiba will incur all repair logistics and insurance costs in this process 6 Under the terms of Carry in or Send in warranty service you will be required to deliver your Toshiba System including battery power cord and AC adapter to a Toshiba Authorised Service Provider for warranty repair and arrange for its collection on completion of repair You must prepay any shipping charges taxes or duties associated with transportation of the System to and from the Toshiba Authorised Service Provider In addition you are responsible for insuring the System both for delivery and collection as neither Toshiba nor the company offering warranty service on Toshiba s behalf have any liability for damage or loss in transit gt REGISTRATION Please register your warranty now at www toshiba europe com registration Registration will help us to provide you with speedy service should you need to have your product repaired under warranty and it enables you to receive news about essential updates driver revisions details about new products and special of
2. during the normal course of the System s usage including without limitations batteries AC adapters or appearance parts The warranty of batteries is limited to twelve 12 months due to the nature of the item regardless of any warranty extension or services that might be purchased or offered on top of this Limited Warranty 6 Cosmetic damages such as scratches and dents scratched faded or discoloured keycaps covers and plastics f the system is not entitled to this Limited Warranty due to one of the above mentioned reasons Toshiba can still offer a repair if requested by the customer Please note that in this case Toshiba may charge the end user for parts labour and expenses Furthermore Toshiba reserves the right to charge the end user for he preparation of the cost estimate Toshiba is not liable for any transport delivery insurance costs import duties axes licensing fees and any charges from telephone fax communication as consequence of the failure of the System b Disclaimer of Warranty Except for the express warranty provided and to the extent permitted by applicable law Toshiba its Authorised Resellers or Authorised Service Providers do not issue any warranty or guarantee for your System Toshiba expressly excludes any other liability whether express or implied to the fullest extent allowed by the law In particular but without limit to the generality of the exclusion any implied erms as to merchantabi
3. flashing off remains black or flashing The table below indicates the maximum permissible number and type of pixel fault that your Toshiba LCD display can exhibit If you discover more pixel faults regardless of whether they are of types Il or Ill you are entitled to make a warranty claim In such cases please contact the Toshiba Support Centre or your preferred Authorised Toshiba Service Provider in order to make a warranty claim Maximum acceptable number of faults WSVGA 1024 x 600 XGA 1024 x 768 WXGA 1280 x 768 WXGA 1280 x 800 SXGA 1280 x 1024 HD 1366 x 768 SXGA 1400 x 1050 WXGA 1440 x 900 N A IN IO Tal HA S HD 1600 x 900 Oo UXGA 1600 x 1200 HD 1680 x 945 oO WSXGA 1680 x 1050 FHD 1920 x 1080 alas rR HR THR WOW WO jo JW JW N NM PM alas rR HR LTR oO joju jv low lo rm rw rw N WUXGA 1920 x 1200 To find out what type of screen model you have e g XGA 1024x768 view the technical information of your product TOSHIBA Leading Innovation gt gt gt gt OBTAINING WARRANTY SERVICE Your Toshiba Limited Warranty includes a Carry in or Send in warranty service In some countries a Pick up amp Return warranty service might also be provided To find out about the local coverage please contact Toshiba or your Authorised Service Provider The warranty service will be subject
4. gt TOSHIBA LIMITED WARRANTY gt WARRANTY COVERAGE a System Warranty Toshiba warrants any Toshiba laptop tablet and All in One PC System first sold to an end user to be free from defects in components and workmanship under normal use for the duration of the warranty period which is twelve 12 months Warranty Period The warranty period commences on the original date of purchase Your original purchase invoice sales receipt showing the date of purchase model number and serial number of the System is your proof of the date of purchase This warranty is only applicable in countries which are covered under this Limited Warranty for your product i e any country where Toshiba or its Authorised Service Providers offer warranty service subject to the terms and conditions provided in this warranty You will find the list of covered countries at the end of the Toshiba Limited Warranty This warranty covers the costs of service parts and labour required to restore your System to full working order Warranty repair services involving language based aspects of your System e g keyboards software may not be capable of being performed in another language than the primary language used in the country where the service request is made Toshiba will at its option repair or replace any defective Systems or parts thereof covered by this warranty with new or factory refurbished parts or Systems that are equal to new products in perf
5. to the following terms and conditions 1 Repair service is available for Systems purchased and located within a country where Toshiba or its Authorised Service Providers offer warranty service subject to the terms and conditions provided in this Limited Warranty Claims under this Limited Warranty will be honoured only if made within the warranty period 2 To obtain support please check the ASP locator and contact your nearest Toshiba Support Centre or Authorised Service Provider www toshiba europe com asp locator 3 Before contacting Toshiba please e Check if your System is charged connected to mains and switched on correctly e Reset the System to its original configuration by removing accessories and external connections recently installed software may have caused problems please remove these unplug any remote storage devices or other peripherals and remove any floppy disks CD ROMs power cords etc e Consult the Users Manual for important tips on how to operate and roubleshoot your System e Note down System name model number serial number hardware and software configuration and a description of the problem e g error messages hat appear on the screen 4 Call the Toshiba Support Centre in the country where you are located in Toshiba will attempt to resolve warranty issues over the telephone and may require your assistance in performing routine diagnostic procedures in connection with this call Should the
6. fers to help you get the most from your Toshiba product The latest terms and conditions of the Toshiba Limited Warranty can be found at our website www toshiba europe com services TOSHIBA Leading Innovation gt gt gt
7. lity satisfactory quality fitness for a particular purpose and or non infringement of third party rights are excluded whether in contract or ort Any implied warranties that may be imposed by law are limited in duration to he term of the express limited warranty given by Toshiba to the extent permitted by applicable law To the maximum extent permitted by applicable law in no event shall Toshiba or its supplier be liable for 1 damage to or loss or corruption of records programs data or removable storage media or 2 any damages whatsoever including direct or indirect damages loss of business profits lost savings or other special incidental exemplary or consequential damages whether for breach of warranty contract strict liability tort or otherwise arising out of or resulting from the use of or inability to use the products and or the enclosed written materials even if Toshiba its supplier an authorised Toshiba representative service provider or dealer have been advised of the possibility of such damages or of any claim by any third party Any liability of Toshiba or its supplier which is not excluded shall be limited to the purchase price of the System gt LCD SCREEN POLICY In order to make the picture on your Toshiba screen appear brilliant and razor sharp a tremendous number of pixels are required Pixel is the name given to the image dots on the screen Each pixel is made up of three sub pixels each of one basic colou
8. ns This Limited Warranty does not extend to 1 Any System not manufactured by or for Toshiba or sold to an end user in a country not covered under this warranty 2 Any System that has been damaged or rendered defective a as a result of use of the System other than for its normal intended use failure to use the System in accordance with the User s Manual or other misuse abuse viruses or negligence to the System b by the use of parts not manufactured or sold by Toshiba c by modification of the System d as a result of service by anyone other than Toshiba or a Toshiba Authorised Service Provider e by improper transportation or packing when returning the System to Toshiba or a Toshiba Authorised Service Provider or f by improper installation of third party products e g memory expansion cards 3 Any System or parts thereof from which labels or serial numbers have been modified or made illegible TOSHIBA Leading Innovation gt gt gt 4 Loss of any or damage to programs data or removable storage media You are responsible for saving backing up any programs recovery media data or removable storage media Toshiba may opt to replace the System submitted for warranty services with a manufactured System of equal quality and thus any data stored by you on your original System may become permanently inaccessible to you 5 Fair wear and tear of consumable parts i e parts that require periodic replacement
9. ormance A System or part that is repaired or replaced under this Limited Warranty shall be covered for the remainder of the original warranty period applying to the System or part or for three months 3 whichever is longer All exchanged parts and Systems replaced under this warranty will become the property of Toshiba This Limited Warranty does not affect your statutory rights b Accessories and Software Limited Warranty This Limited Warranty is not applicable for Toshiba accessories In case of failure please refer to the accessories Limited Warranty terms and conditions Toshiba supplies no warranty either expressed or implied for any preinstalled software its quality performance merchantability or fitness for a particular purpose Nor does Toshiba warrant that the functions contained in the software will meet your requirements or that the operation of the software will be uninterrupted or error free As a result unless otherwise stated in writing the software is sold as is Toshiba s only obligations with respect to software distributed by Toshiba under the Toshiba brand name are set forth in the applicable end user license or program license agreement between you and the software developer 41 Products supplied with Recovery Media If your System was supplied with a recovery medium please note that it is important to keep it in a safe place as you may not claim further recovery media and you are responsible for backing
10. r red green and blue A 15 inch display with a resolution of 1024 x 768 for example can contain around 786 000 pixels or 2 36 million sub pixels All Toshiba LCD displays are either built with the state of the art Thin Film Transistor TFT or with the ultra bright Clear Super View CSV technology Because of the complex manufacturing process and the tremendous number of pixels it is impossible from a production technology perspective to exclude some pixels on the display from exhibiting faults and being either permanently off or on i e staying constantly lit or constantly black To avoid such disruptive pixel faults the production of LCD displays at Toshiba is subject to careful quality controls tha are based on the strict ISO 9241 307 Fault Class Il standard As a manufacturer of high quality LCD displays we want you to receive the bes possible quality For this reason we have clearly set out for what type and for how many pixel faults you can expect to be entitled to a repair or replacement o your display The graphic shows you examples of the various types of pixel faul that can occur Structure of a pixel 3 Sub Pixel v A pixel is constantly on A pixel is constantly off One of the sub Pixel faul type II Pixel faul type ixel faul type Ill One of the sub i seen as a white dot remains black pixels is constantly pixels is constantly 1Pixel on or
11. up the medium 2 Products with System Recovery Option If your System was supplied with the system recovery option it is important to copy the feature preinstalled on your hard disk to either a CD or DVD medium and keep it in a safe place Please refer to the User s Manual for further information 3 Products without Software In case of Systems with no preinstalled Software please notice that no Recovery Media or System Recovery Option are included Depending on the choice of the Operating System only limited features functionality might be available Toshiba disclaims all potential liability for any such reduced functionality Any errors or malfunction resulting out of the installation of an Operating System are not covered by this warranty c Customer Replaceable Units Toshiba may service Customer Replaceable Units such as AC Adapter to end user by shipment Upon receipt by the end user of the replacement part the original part becomes the property of Toshiba If requested by Toshiba the original part should be returned to Toshiba at Toshiba s expense In the event that the original part is not received by Toshiba within fifteen 15 working days following end user s receipt of the shipment instructions end user will be charged the retail value of the replacement part gt WARRANTY EXCLUSIONS AND DISCLAIMER The Limited Warranty with respect to your System is subject to the following exclusions and limitations a Exclusio
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