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USER MANUAL

1. Strip digits fram front and Prepend these digits before dialing Cancel Save e The outgoing rule we set for the PBX is Any number that you dial starting with 9 will be accepted its first digit 9 will be cut and the number will be sent to the VoIP trunk we just created SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 56 56
2. SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 36 56 3 20 System Info ao Follow fle EL Ete ite y em Infa ao Options Hetwork Disk Usage Memory Usage OS Version Linus IPO4 2 6 22 18 ADI 2006Rlasttin syn 2 Thu Feb 5 09 49 14 EST 2009 blackfin unknown Uptime De 52 22da mm 2 d5 Load Average 0 00 0 00 0 00 Asterisk Build A terisk1 4 71 7 Asterisk GUI version 2 0 astfin Server Date amp TimeZone Fri Feb 20 06 52 24 EST 2009 Hostname IPO4 System info page provides information about vital components of your system SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 37 56 3 21 Back up oo Options With this option you can make a back up of your system configuration saving all the settings of the PBX All the previous back up files are visible in to window e If you press Create New Backup button all the PBX configurations will be stored in a single backup file stored in the PBX itself Please note that at this point we will only backup the content of etc asterisk Your voicemail custom recordings and networking setup will not be saved List of Previous Configuration Backups No Previous Backuo configurations found l Create New Backup File Name backup 2009jan07 124833 Cancel f Backup e The backup file will be tagged with the current date and the backup will be displayed in the list of backups as it is shown below SWITCH VOICE IP01 02
3. F Update e As you can see the user extension is 6016 and it is on name Support It is using DialPlan1 and it is a AX user the password for the user 1s 1122 There is also Voicemail box setup for the user password protected 1234 We recommend Zoiper http www zoiper com as free SIP IAX client for Microsoft Windows After all users are created and the analog stations are created please click Apply Changes tooltip Now you can make internal calls in you office home and etc with these parameters Type of user Secretary 6015 15 1234 Pas Password 4321 4321 6016 oe 1122 liana 1122 IP01 02 04 08 User Manual v0 8 Page 51 56 4 3 Add Incoming calls from users outside your local network 4 3 1 Incoming calling rules New Incoming Rule x Trunk PSTN v Time Interval Mone no Timelntervals matched Pattern YoiceMenu Greeting O Cancel f Update Destination e This calling rule will send all inbound calls from the PSTN to a voice menu called Greeting 4 3 2 Add IVR Voice menu Greeting IVR Interactive voice response can be very useful option in many cases For example you have a small company with PBX but you have only one PSTN connection and no IVR Let s say you are looking for specific person and you don t know his internal extension what are you going to do This is how a voice menu can help To setup a voice menu go to the Voice Men
4. 29 56 New Conference Bridge Extension 6300 Marked Admin user Extension 6400 Password Options Fin Code 1234 Admin PinCode 5678 Conference Room Options C Play hold music for first caller I Close conference when last marked user exits C Enable caller menu C Announce callers F Quiet Mode C OD Wait for marked user Cancel Update Reminder You can always use the i info tooltips for additional information The Conference Bridge can be used for creating a conference call with several participants The bridge has public extension for all users and admin extension for the administrator if applicable Access to the conference call could be protected with PIN codes for both admin and public e Extension public extension for entering the bridge e Marked Admin user Extension administrative extension e Pin Code optional Pin codes associated with public and admin extensions e Conference room options e Play hold music this option causes Asterisk to play Hold Music to the first user in the conference until another user joins the same conference e Caller Menu checking this option allows the user to access the Conference menu by pressing on his numpad e Quiet Mode do not play enter leave sounds e Close conference when last marked user exits when the last user logouts from the bridge close it e Announce callers when checked the p
5. e Actions list all defined steps for this Voice Menu e Add new step List of all available options for Voice Menu You have to choose and add them one by one SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 23 56 Create New VoiceMenu X Mame Extension Advanced Edit 7000 QD F Allow Dialing Other Extensions Actions D Add new Step Select an Option Select an Option ANZWEr 5 Authenticate Background Busy Tone amp Cancel FI Save Congestion DigitTimeout DSA FesponseTimeout Macro Playback Ringing Set MusicOhHald Class Say Alpha SayDigits SayNumber Wait WaltExten Goto Destination Set Language e Allow Key Press Events defines specific action to be executed upon pressing specific DTMF codes VOICE SWITCH IP01 02 04 08 User Manual v0 8 Page 24 56 3 11 Time Intervals oo Ring Groups ao Music On Hold aa Call Queues oo Voice Menus ae ime Intervals an Incaming Calling Rules oo volcemail oo Conferencing New Time Interval x Time Interval Name Office By day of week Mon v ta Fri By Days of a Month Date Month r Time Entire Day Start Time 08 30 AM End Time 05 00 Phl amp Cancel Update You can define here one more time intervals to allow different call handling during different time of day week This application is very useful when you want to answer calls o
6. Add calling rule Go to Outgoing Calling rules New CallingRule Calling Rule Name PSTN Pattern D D C send to Local Destination D send this call through trunk Use Trunk PSTN Strip 1 digits from front and Prepend these digits before dialing Use FailOver Trunk fail ower Trunk Strip digits from front and Prepend these digits before dialing Cancel f Save The outgoing rule we set for the PBX is Any number that you dial starting with Q will be accepted its first digit 0 will be cut and the number will be sent to PSTN 4 4 2 Make outbound calls using a VoIP trunk Go to Trunks VoIP trunk and create new SIP IAX trunk AX in our case SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 55 56 Create New SIP IAX trunk X Type ax Provider Name VolP Provider Hostname Wey Yolprovider com Username User Fromuser Fromdomain Password vOUrpassword O Cancel F Add Insecure Type Enter the information about your VoIP account and add the trunk Now you have to make another outgoing calling rule for the VolP service New CallingRule Calling Rule Name VoIP Pattern D 9 Send to Local Destination D1 send this call through trunk Use Trunk vor Provider Strip D I digits from front and Prepend these digits before dialing Use FailOver Trunk fail over Trunk
7. in the sytem telephone directory from which they can search by First or Last Name To add or remove a user from the system telephone directory edit the In Directory field of the user Directory Extension OD 2676 Also read the extension number M Use first name instead of last name VW O Cancel MI Save e Directory extension extension to dial for accessing the name directory e Also read extension in addition to the name also read the extension number to the caller before presenting the dialing options e Use first or last name when this option is checked the caller is allowed to enter the first name in to the directory instead of using the last name 3 17 Call Features ao Follow Mle ao Directory ao Call Features ao volcehfail Groups ao voice Wenu Prompts em Info Call Parking Application Map Dial Options Features Codes Blind Transfer default is Disconnect default is Attended transter Wo OQ Call Parking Cancel F Save SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 33 56 e Feature Codes section specifies DTMF sequence to answer specific Services features Feature Codes Call Parking Application Map Dial Options Extension to Dial to Park a call 700 What extensions to park calls on 701 720 Ex 701 720 Mumber of seconds call can be parked for Cancel Save e Call Parking section allows to configure functionality that a
8. indicates the passcode required to access this voicemail box Mailbox this field indicates to which mailbox number Voicemail Indicator will subscribe visual indicators and stutter tone Email Address indicates an email address to be used to send voicemail notifications and actual voicemail attachments depends on voicemail configuration please refer to the applicable section below Technology SIP IAX Analog Station indicates the protocol technology to be used for this account Flash RxFlash Hook flash specific parameters Codec preference list of available codecs listed in order of preference Please note that both ends need to agree for connection to be established VoIP Settings MAC Address this field is required for Polycom phone provisioning do not use it at this point Line number as above SIP IAX password user password associated with this account NAT check this if the device will be located behind NAT router in respect to our IPOx Can Re invite indicates if SIP session can use re invite to send RTP directly between to endpoints DTMF Mode DMTF method to be used for VoIP communication TFC2833 would be the most common choice here Insecure method of authentication both ends need to agree Other Options 3 Way Calling enable disable 3 way calling functionality please make sure that your device is capable of handling it before selecting this option f SWIT
9. queue when no agents are logged in If no is selected callers will remain in the queue with no agents If Strict is selected callers are forced out of the queue if no agents are logged in or if all logged in agents are unavailable e Join Empty If yes is selected callers can join a call queue with no agents or unavailable agents If no is selected the callers cannot join queue with no agents If strict is selected the callers cannot join queue with no agents or unavailable agents e Queue options O O O IP01 02 04 08 User Manual v0 8 Page 21 56 o Timeout how many seconds will ring an agent s phone before the queue tries to ring the next agent o Wrap up time is how many seconds delay has an agent after completing a call before another call 1s connect o Max Len is how many calls can be queued at once This includes only calls that have not been yet connected o Auto Fill when multiple calls are in the queue at the same time to push them to agents simultaneously o Auto Pause this option pauses an agent if they fail to answer a call o Report Hold Time this option reports to the agent the hold time of the caller before he is connected to an agent o Key Press Events this setting selects which voice menu to be connected if a user waiting in the queue presses a button e List of available agents is available at the bottom e Agent Login Settings you have to type the extensions for the agen
10. telephone and currently have no voicemail messages The current state of this user is UnAvailable which indicates that the endpoint is powered down or there is some network connectivity problem The extension 6250 associated with user name PR Department Head using an SIP telephone and currently have four voicemail messages The current state of this user is Available Which indicates that the endpoint is powered and not in use The extension 6260 associated with user name Support Department using an IAX and currently have no voicemail messages The current state of this user is Available Which indicates that the endpoint is powered and not in use The extension 6400 is designated to Ring Group The extension 7000 is designated to the English language voice menu The extension 6221 is designated to retrieve voicemail messages The extension 2676 is designated to corporate directory service which can be used in one or more IVR menus e Additional information Power supply All IP PBXs come with power supply adapter included It is 12V 2A and it can provide power to all PBX from IP02 to IPO8 LED lights on the boxes You have green light on when the PBX is powered up There is green light that shows network connectivity The analog ports can be configured with FXS FXO or GSM trunking module IP01 02 04 08 User Manual v0 8 Page 10 56 When on the port you have FXO module the light is red When FXS modul
11. the call by sending the OTMPF sequence defined on the Feature Codes page Cancel Fl Save 3 18 VoiceMail Groups Follow le ao irector y Se Rase an volcehdall Groups ao voice Menu Prompts system Into ao Backup VoiceMail Groups allows to create a virtual mailbox allowing to distribute a message to several mailboxes at once In the example below mailboxes 6204 6210 and 6250 are grouped under virtual mailbox 6600 Any messages recorded for mailbox number 6600 will appear in mailboxes 200 204 and 207 This is useful to for teams such as support or sales Edit Voice Mail Group 6600 VoiceMail Group s Extension GAUD Label Sales User MailBoxes I 200 M 6204 M 6210 M 6250 C 6260 amp Cancel SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 35 56 e Extension to access the voicemail of the group e Label used for reference e MailBoxes distribution list 3 19 Voice Menu Prompts e You can record custom voice menu prompt for IVR purposes This could be a greeting or instructions in foreign languages You need to specify a valid extension to perform recording procedure Please note that at this time we do not support uploads of your custom prompts through the GUI Shell access and ftp scp will need to be used List of Custom Voice Menu Prompts Record a new Voice Menu prompt Upload Voice Menu prompt 1 main english gsm Record Again 2 main bulgarian gsm Record Again
12. 04 08 User Manual v0 8 Page 38 56 Manage Configuration Backups Create New Backup List of Previous Configuration Backups 1 backup 20080ct13 153621 Oct 13 2008 Download from Unit Restore Previous Config X Delete 2 backup 20080ct11 092013 Oct 11 2008 Download from Unit Restore Previous Config Delete e You can download the backup file from the PBX to your local PC for even safer storage Do this by pressing Download from Unit button e If you want to restore the configurations which is backed up on the given date just press the corresponding button Restore Previous Config Please note that we do not provide upload functionality at this point 3 22 Options oo Yoicemall oo Conferencing oo Follow he aa Directory oo all Features a olceMail Groups oo YoIce Menu Prompts oo System Info oo backup a DELS as pa 0 pt ions This is the general view of the Options menu SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 39 56 General Preferences Language Change Password Reboot Advanced Options Global OutBound CID Operator Extension H Ring Timeout 20 Extension preferences User Extensions 6000 to 8499 Conference Extensions 5300 to 6399 VoiceMenu Extensions 7000 to 7100 RingGroup Extensions 6400 to 6499 Queue Extensions 6500 to 6594 VoiceMail Group Extensions 6600 to A699 Resetto defaults Cancel Save Reminder You can always use th
13. 500 e In the left window you can see the users that are members of the specific group you can add remove them with button in the middle The available users are in the right window You have several options about the group calls e Strategy when you dial the extension for the group the phones can ring in order left window or in sequence for a predefined period of time The other option is to ring all the devices in the group together at the same time e Handling for non answered calls Call can be redirected to specific Voicemail another extension or another ring group 3 8 Music on Hold an Ring Groups oo Music On Hold aa Call Gueues oo voice Menus aa ime Intervals an Incoming Calling Rules E SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 19 56 The default Music On Hold MOH class is shown below Please note that you can not upload new MOH files at this point Direct access to shell is required to scp or ftp new MOH files GERE Eee eee default edie we Mew MOH class ij S Delete Create New MOH Class Name Ex newtile cont Pa nat Upload an KHz Mono Music file Choose file to Upload Browse Upload List of Sound Files Sound File LICENSE asterisk moh freeplay ulaw forn world mix law form sunshine ulavw forn calm river ulaw LICENSE asterisk moh freeplay alaw fom world mix alaw forn sunshine alaw fom calm river alaw 3 9 Call Queues Call
14. CH WAY voice IP01 02 04 08 User Manual v0 8 Page 17 56 e In directory indicates if this user account will be listed in a directory listing accessible from one or more IVRs e Call Waiting enable disable call waiting functionality on the account e CTI Computer Telephony Integration allows access to 3 party applications over Asterisk Manager Interface e Is Agent indicates if the user will be available in call queuing application e Pickup group specified the call pickup group if available 3 7 Ring Groups oo Dial Plans oo Ring Groups aa Music On Hold ag Call Queues oo Yolce Menus oo lime Intervals an Incaming Calling Rules oo voicemail This page allows to group several users extensions into one Ring Group Unique extensions number will be associated with each Ring Group to allow easy access from your dial plan New RingGroup RingGroup Name Sales Departament Extension for this ring group A500 Ring Group Members Available Users BOC 42 David BOOUCSIF Peter A gt Ring Group Options Strategy Ring in Order r seconds to ring each member 20 If not answered Goto Hangup v O Cancel vl Save SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 18 56 e At first you have to choose the name of the group you can create several independent groups e Type the preferred extension for that group in the example this 1s 6
15. IP 01 02 04 08 USER MANUAL PORTS PORTS PORT PORT MMC WAN SYS PWR Our VOICE IP01 02 04 08 User Manual v0 8 Page 1 56 Version History Description of change 06 Section 4 How to guide added Section 2 3 1 for interface cables added 0 8 Change all Astfin references to Switchfin IP01 02 04 08 User Manual v0 8 Page 2 56 Table of Contents ET GEN onl enis rage hisses tesastns acres E EEE E E E EE S 3 l General OV CU VIC WY 54 4 2 TI v444 4 4427247462v24F 44 41 5 ERU TL RR EEE EE NE 5 He 6 De MUMS NCS E E E E A E TAE E E A EEE remade te 6 Pak TOT Ee o O a EE E E E A E E EA E 6 TNT 8 AG OA WE OL MA O EEE ER 8 3 Software and Configuration tips Working with the GUI orrrororrorrrrnnnnnnnnnnnnnnnnn 8 ENN 8 TEN 11 NN 1 3A Outgoing Calling RUNG EEE 13 VAN 15 EEE EE EN 16 MR GN 18 MN Ms 19 S CEOE ES a EEE EE 20 VM 23 SJM GE A EEE 25 EN Pee OE ENE EEE 26 NE 27 FEC OM EO RE E O OR SE 29 PDT NNN 31 TSN 32 TL UN 33 BRNO 35 PV 36 Des OY SCE RE chet aang eeewosesacien ham E cae meouases 37 gt LES 38 NN 39 D2 PY AIC CCC 60 EEE ER 40 3 23 1 Updating your IPOX PBX firmware rrrrrrrrnrnrnnnnenerrrrrrrrnnnvrnrrrrnrnnnnnnenenenssssnenennn 43 A Simple Hov To guid vvv4v44v res 45 4 1 vs hp 45 4 2 Melve 47 4 3 Add Incoming calls from users outside your local netWork rrrrrrrrrnnnnnnnnnnnnne 52 4 3 1 FRC Om caline rUleS secrecion E aiai 32 4 3 2 Ad
16. Port 4 SIP User IAX User SIP User IAX User Ring Group Voice Menu VoiceMailMain Directory The System Status page presents all vital information about the current state of your IPO1 02 04 08 Here is an example with system status page of a local PBX As you can see there is one trunk Local in use the type of it is analog and it is using port I The users with extensions 6204 6210 and 6250 are agents for a call center There is Conference room with public extension 6300 and no participants are connected Different color lights indicate the state of the users The extension 6200 associated with user name John Brown using an analog telephone and currently have one voicemail message The current state of this user is Ringing which indicates that the endpoint is powered and it is ringing receiving a call The extension 6204 associated with user name Mike Reverouzzi using an analog telephone and currently have two already checked voicemail messages The current state of this user is Ringing which indicates that the endpoint is powered and it is ringing receiving a call The extension 6210 associated with user name Sales Department Secretary using an SIP telephone and currently have no voicemail messages The current state of this user is Busy which indicates that the endpoint is powered and it is on a call The extension 6211 associated with user name Sales Department Head using a IAX
17. WITCH VOICE IP01 02 04 08 User Manual v0 8 Page 31 56 e Add Number you can add local numbers or outside numbers e Dial Order method of handling the call For some cases you may find the additional follow me options useful FollowMe Preferences for Users FollowMe Options Playback the incoming status message prior to starting the follow me stepis C Record the caller s name so it can be announced to the callee on each step Playback the unreachable status message if we ve run out of steps to reach the or the callee has elected not to be reachable Cancel Save e Playback the incoming status messages prior to starting the follow me step s by checking this option there will be a massage for the caller before starting the follow me steps e Record the caller s name e Playback the unreachable status message if this option is checked there will be status message for the caller when we re out of follow me steps or the callee wants to be not reachable 3 16 Directory e Directory extension provides searchable list of users for IVR purposes User will be listed in the Directory if the field In Directory is selected under the Users settings window The directory can be based on the users first or last name SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 32 56 Directory Settings Dialing the Directory Extension would present to the caller a directory of users listed
18. articipants of the bridge are announced when another participant is joining the bridge e Wait for marked users prevent conference participants from hearing each other until marked user has joined Note that the conference can starts after entrance of the admin If the admin is not available all users hear the default music on hold IP01 02 04 08 User Manual v0 8 Page 30 56 3 15 Follow me ao Follow fle no Director Y System Info e The follow me option allows to specify sophisticated call handling for selected extensions Calls can be routed to other applications local numbers and external numbers By default FollowMe options are disabled for all users Status D Enable Disable Music On Hold Class detaut DialPlan DialPiant Destinations 18001000 30 seconds 3591 2354 30 seconds New FollowMe Number Dial Local Extension Dial Outside Number 6001 David i for 30 Seconds Dial Order 9 Ring after Trying previous extension number Ring along with previous extension number Cancel f Add coe 39 l Reminder You can always use the info tooltips for additional information e Status Select to enable or disable it on per user basis e Music on hold class select the appropriate MOH class e DialPlan Select Class of Service to control access to outbound trunks e Destination list of numbers in priority sequence S
19. can always use the i info tooltips for additional information You need to use the image with the included md5 check sum which is automatically generated when you compile Switchfin The image you will find in the normal image directory Please don t forget to put the image in the TFTP directory of your server Alternatively HTTP URL link can be used instead Important In order to complete the upgrade of the unit you have to reboot the system IP01 02 04 08 User Manual v0 8 Page 44 56 4 Simple How To guide 4 1 How to access the IP PBX You have several options to access the PBX e Web access First you can use the most common and easier way The Graphical User Interface GUI Just after your PBX is connected in your local network open various web browser Type the default address of your PBX 192 168 1 100 and after that type the default user admin and password switchfin e SSH access You can use software like Putty http www chiark greenend org uk sgtatham putty download html Or SecureCRT http www vandyke com products securecrt index html This way you can access directly the Linux of your PBX and use advanced options For SSH access use user root password uClinux e Console access This is advanced way to access your PBX You have to open the box of your IP PBX First remove the jumper W arning remember to put the jumper on exactly the same place on the pin header Other way
20. d IVR Voice menu Greeting rrrrorrnrrrrrrvrrrnnnnnrrrrrrnvrrnnnnenrnrnnrrnnnnnnener a2 AA Make Out DOU dG ANG ccsncusniuinacsasendmacaesbuannadGannsadsaninnensrandvedadteudsdeuabaaeedncttsecassuunasenistien 54 4 4 1 Make outbound calls using a PSTN trunk rorornrrrrrorrrrnrnrvvnvrrrrnrnnnnenennnnene 54 4 4 2 Make outbound calls using a VoIP trunk erorrrrvrvrvvvvvvvvrrrvvvrrrrrrsrsrsrsrssnnne 55 ER SWITCH WAY voce IP01 02 04 08 User Manual v0 8 Page 3 56 1 General overview What is IP01 02 04 08 PBX IP01 02 04 08 is a Blackfin based Asterisk embedded appliance It provides one two four or eight analog telephony ports respectively It is an open source platform based on Switchfin Telco VolP Provider T iii 7 F me ETL Router Analog phone SIP IAX SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 4 56 2 Technical information picture of IP04 with 2 FXO 2 FXS modules installed 2 1 System Switchfin Devices manufactured by uCpbx are driven by our own telephony oriented Open Source uClinux distribution called Switchfin http www switchfin org Current version of Switchfin provides Asterisk 1 4 x Zaptel 1 4 x and Libpri 1 4 x together with custom kernel modules to support our hardware Additional applications such as PPPoE SMTP forwarder NTPd and many more are also provided to extend usability of the IP01 02 04 08 under different scenario
21. der Max message time D Min message time x Playback Options say message Caller ID say message duration Flay envelope daoadaad oo Allow users to review Cancel Cave Reminder You can always use the i info tooltips for additional information The General Settings Menu e Extension for checking messages you have to print the number you want to use for checking your Voicemail For example 111 Direct Voice mail Max Greeting is the length of the greeting in seconds Dial 0 for operator Message Options Maximum messages per folder you have choice from 10 to 1000 Max time you have to select what is the maximum length of recorded message e Main time you have to select what is the minimum length of recorded message e Playback Options they are simple and very useful D SWITCH y VOICE IP01 02 04 08 User Manual v0 8 Page 27 56 Email Settings for Voicemail General Settings Email Settings for VoiceMails SMTP Settings Send messages by e mail only M Attach recordings to e mail From roottducpbx com Subject New Voicemail HYM_MSGNUMI from VM_CALLER II amp Cancel Load Defaults Save Template Variables t TAB pyhd NAME Recipient s firstname and lastname Dh DUR The duration of the voicemail message pvhd MAILBOAL The recipient s extension Dv hl CALLERID The callerid of the person who left the message VA fMoGNUM The
22. dit User Extension 6002 x General Extension BOO D Name BOO QD DialPlan DialPian1 v D CallerlD GUO OutEound CallerlD BOO QD Enable Voicemail for this User E Vac Access PIN code Mailbox Email Address D Technology rsp O ra QD Analog Station Port 4 v flash 750 reflash 1250 Codec Preference First fa taw v Second fa law v Third Mone Fourth none v Fifth Mone VoIP Settings MAC Address B002 Line Number 1 v D SIPVIAX Password D NAT Can Reinvite 7 DTMF Mode RFc2833 7 insecure no El Other Options C 3 way Calling I in Directory I Call Waiting I c1 D Is Agent O Pickup Group ME Cancel Fl Update e s you can see the user extension is 6002 and it 18 on name 6002 It is using DialPlanl and analog port 4 FXS module of the PBX There is no Voicemail box setup for that user SIP user SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 49 56 Create New User x General kr 6015 Name Secretary i DialPlan DialPtant r CallerlD 6015 OutBound CallerlD 6015 M Enable voicemail for this User D i O AN Voicehdail Access PIN code 4321 Mailbox 6015 Email Address Technology F sr Max Analog Station Mone flash 750 nflash 1250 Codec Preference First a w r Second a w Third None Fourth hone Fifth Mone NAT Can Rei
23. e G 329 info tooltips for additional information The first tab in the menu is General preferences e Global Outbound CID Caller ID to be used for outbound calls if no specific callerID is defined in caller s profile e Operator Extension extension that will be dialed when a user presses 0 in VoiceMail menu e Ring Timeout default global timeout e Extension Preferences ranges of extensions for specific features of the IPOx PBX e Language You can select the GUI language here Only English is supported at this time e Password Change your admin password e Reboot reboot the appliance 3 23 Advanced Options To enable the advanced option click on the Options button select the Advanced options tab and then press the Show advanced options button Se SWITCH gy VOICe IP01 02 04 08 User Manual v0 8 Page 40 56 oo voicemall T c E n ferencing oo Follow Mle aa Directory oo Call Features Voicemail Groups voice Menu Prompts a system Info oo backup Language Change Password Reboot Advanced Options Global OutBound CID Operator Extension Ring Timeout 20 You will see the following at the bottom left of your GUI main menu oo Options Admin Settings oo Network settings Call Detail Records SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 41 56 Network settings DHCP no Hostname i
24. e Mailbox BOO QD Email Address QD Technology WM sp Fax O Analog Station Mone flash 750 nflash 1250 Codec Preference First aw Second osm Third Mone Fourth None Fifth more NAT M Can Reinvite C DTMF Mode RFC2833 insecure no Other Options D 3Way Calling N in Directory F cal Waiting OF ci is Agent Fickup Group 1 r VoIP Settings E Address QD Line Number 1 v SIPAAX Password Cancel Update cory l Reminder You can always use the General e Extensions this is the actual number to be dialed to reach the user it s an index and it needs to be unique e CallerID specifies the internal caller id number associated with this account This number will be used to automatically identify the user to the voicemail system The CallerID does not have to be unique info tooltips for additional information e Name Indicates the Caller ID Name which will be sent to other callers if the network permits such functionality SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 16 56 Outbound CallerID indicates the public CallerID number to be used for the outbound calls Depending on the provisioning of your ISDN line and or feature set supported by your VoIP trunk providers this number may or may not be presented to the destination endpoint Enable VoiceMail for this User VoiceMail Access Pin Code
25. e is installed the light is green and when your analog phone is ringing you will have a single blink from green to red light 3 2 Configure Hardware Digital Hardware No Digital Hardware detected II Analog Hardware 2 FXS Ports Edit FXO Ports Edit Tone Region United States Morth America v Reset all Previous Digital Trunks Information Advanced Settings Module Name vwctdm2dag permode B usa alaw override I futaw x fxs honor mode apply opermode to fro modules only boostringer C roma x fastringer D froma rv lowpower C om ring detect oO standard MWI mode D I hone Cancel Changes fv Update Settings e In this setup you can see the Configure hardware menu of a IPOx PBX The detected analog hardware is two FXS and two FXO loaded 3 3 Trunks Click on the button in to main menu SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 11 56 op System Status oo Configure Hardware oo Irunks oo utgang Calling Rules oo Wiial Plans oo Ring Groups oo Music On Hold oo Call Queues oo Yoice Wenus oo ime Intervals If you want to setup VolP trunk press the tab New SIP IAX Trunk Create New SIP IAX trunk Type Provider Name Hostname Username Fromuser Fromdomain Password Insecure Type no v Cancel Add Reminder You can always use the i info tooltips for additiona
26. e is an alternative trunk to be used in case if the primary trunk is not available in use for example 3 5 Dial plans po System status oo L onfigure Hardware ag Trunks oo Outgoing Calling Rules oo Dial Plans op RING Groups oo Music Qn Hold The DialPlan page allows you to define different Classes of Service Dial Plans and associate them with one or more Outgoing Calling Rules defined in the previous step Also predefined local services application can be associated with each Class of Service Edit DialPlan X DialPlan Name DialPlan1 Include Outgoing Calling Rules MiRule1 Include Local Contexts M default M parkedcalls M conferences ringgroups voicemenus M queues M voicemailgroups M directory Cancel e Please select a unique identifier for your Dial Plan entry e Select all services and rules to be available to users using this Dial Plan entry Class of Service SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 15 56 3 6 Users oo Configure Hardware oo runks ao Outgoing Calling Rules oo Dial Plans oo Ring Groups oo Music On Hold oa Call Queues The Users page allows creation of user accounts Extensions for VoIP accounts Voicemail options are also configurable through this page Create New User x General lew BOO Name DialPlan DisiPian1 CallerlD 6000 QutBound CallerD Enable voicemail for this User E VoiceMail Access PIN cod
27. epend these digits before dialing I Use FailOver Trunk OD fall aver Trunk D strip digits from front and Prepend these digits before dialing amp Cancel F Save Reminder You can always use the i info tooltips for additional information e At first you need to assign unique reference name to the new Outgoing rule e In the second field Pattern standard telephony regular expression patters needs to be specified X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any Digit in the brackets in this example 1 2 3 4 5 6 7 8 9 Wildcard matches anything remaining 1 e 9011 Matches anything starting with 9011 excluding 901 I itself Wildcard causes the matching process to complete as soon as it can unambiguously determine that no other matches are possible For example the extension NXXXXXX would match normal 7 digit numbers while INXXNXXXXX would represent a three digit area code plus phone number proceeded by a one e Destination field should be used only if you want to invoke some local application or if the call should be processed in some special way ey VOICE 1P01 02 04 08 User Manual v0 8 Page 14 56 e Use trunk indicates which trunk should be used to handle this call ie bri2 e Strip indicates how many proceeding digits should be removed from a dialstring e Failover trunk indicates if ther
28. gGroup Extensions 6400 to 6499 Queue Extensions 6500 to 6599 Ypicehdail Group Extensions G600 to 5699 Resetto defaults Cancel D SWITCH J VOICE IP01 02 04 08 User Manual v0 8 Page 47 56 e Next step is to define the user extensions and options Go to Users and then create new user e In this example we are going to create analog SIP and IAX clients Analog user Create New User Xx General Extension 6U01 Name John Brown DialPlan DialPiant r CallerlD 6001 OutBound CallerlD 6001 M Enable Voicemail for this User oiceMlail Access PIN code 1234 Mailbox B001 Email Address Codec Preference First a w Second jalay Third None Fourth one Fifth None r VoIP Settings MAC Address Line Number 1 SIPAAX Password NAT Can Reinvite 7 DTMF Made RFC2E33 r insecure no Other Options D 3 Way Calling OC mn Directory DM call Waiting OH con O is Agent Fickup Group 1 r Technology MspO ax OD Analog Station Port 3 v flash 750 rflash OD 1250 Cancel FI Update e s you can see the user extension is 6001 and it is on name John Brown It is using DialPlan1 and analog port 3 FXS module of the PBX There is also Voicemail box setup for the user password protected 1234 SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 48 56 Second Analog user E
29. l information e First you have to select the type of your provider as shown SIP or IAX e Provider name specify your provider name for reference e Hostname here you type the default address of your provider for example support provider com e Username this is you username also given by the provider e Fromuser fill this field as per providers instructions SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 12 56 e Fromdomain fill this field as per providers instructions e Password this is you password given by the provider e Insecure Type Specifies how to handle connections with peers Warning In order for complete adding of new Trunk after creating the trunk you must reboot your PBX from Reboot button in to the Option Menu This should be done before doing any other changes in to the GUI 3 4 Outgoing Calling Rules Click on the button in to main menu oo tunks ae Outgoing Calling Rules oo Dial Plans oo valce Menus oo lime Intervals an Incoming Calling Rules After loading this page on the system which has not been yet configured you will need to create a New Calling Rule The following menu will appear SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 13 56 New CallingRule Calling Rule Name Pattern l Send to Local Destination E Destination v send this call through trunk Use Trunk QD Strip digits from front and Pr
30. llows the user to put a call on hold and pick it up at a different phone Single call parking extensions can be defined here and a range of call parking spots where calls will be parked in sequence Feature Codes Call Parking Application Map Dial Options EEE _ __ __ _ _ JE EEE e Application Map section allows definition of a key sequence DTMF digit sequence an application and the party on which this application is executed when the sequence is pressed e Dial Options section allows to specify how the Feature Codes applies to the calling party and called party IP01 02 04 08 User Manual v0 8 Page 34 56 Feature Codes Call Parking Application Map re aa ae 5 J Ee ET atdet M LAAI L H LIONS t Option Allow the called party to transfer the calling party by sending the DTMF sequence defined on the Feature Codes page T Option Allow the calling party to transfer the called party by sending the OTMP sequence defined on the Feature Codes page h Option Allow the called party to hang up by sending the DTMF sequence defined on the Feature Codes page 0 F C H Option Allow the calling party to hang up by sending the DTMF sequence defined on the Feature Codes page D k Option Allow the called party to enable parking of the call by sending the DTMF sequence defined on the Feature Codes page F K Option Allow the calling party to enable parking of
31. message number in your mailbox pvhd DATE The date and time the message was left 66299 l Reminder You can always use the info tooltips for additional information e Send messages if this option is set the voicemails will not be kept on the server They will be sent directly to the e mail e Attach recordings this option defines whether or not to attach recordings to voicemail attachments Note You need SMTP server set for using this option e There are a couple options about the emails You can set the PBX to send e mail with information about the caller ID message number recipient s names and etc D SWITCH y VOICE IP01 02 04 08 User Manual v0 8 Page 28 56 SMTP Settings SMTP Settings amtp server Fort Cancel K Save Reminder You can always use the i info tooltips for additional information e STMP server it is the IP host name of the outgoing mail server that your IPOX will connect and send e mails with voicemail notifications e Port The port number on which the SMTP server is running 3 14 Conferencing oo voicemail oo Conferencing o Follow he oo Je Ea y Call Features oo vYolcehdail Groups voice Menu Prompts After loading this page on the system which has not been yet configured you will need to create a New Conferencing Bridge The following menu will appear lt a VOICE IP01 02 04 08 User Manual v0 8 Page
32. nly in specific time interval of the day week or month In the example here the setting has name Office and it is set for the regular business hours of the week You can create several time intervals with different names and later access them under Incoming Calling Rules section SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 25 56 3 12 Incoming Calling Rules aa Time Intervals aa Incaming Calling Rules oo volcemail an Lonferencing GE F E gini hyl oo Directa ry aa Call Features oo volcelvlal Groups oo voice Menu Prompts This page defines how to handle incoming calls New Incoming Rule x Trunk Time Interval Pattern Destination r Cancel Update e Trunk indicates incoming trunk to be handled ie bri2 e Time Interval indicates time frame when this rule will apply e Pattern indicates NDIS number dialed number using the same patterns as listed in the Outgoing Calling Rules section e Destination specifies an extension IVR Menu or application which will terminate the incoming calls providing all the rules above apply SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 26 56 3 13 Voice mail General Settings Email Settings for VoiceMails Extension for checking messages OF Direct Voicemail Dial 4 I Max greeting fin seconds Dial O for Operator D C Message Options Maximum messages per fol
33. nvite I DTMF Mode RFC2833 v insecure no Other Options D 3 Way Calling FT in Directory O cal Waiting DM en O is Agent QD Pickup Group 1 volP Settings k Address Line Number 1 7 SIPIAX Password 4321 Cancel FI Update e s you can see the user extension is 6015 and it is on name Secretary It is using DialPlan1 and it is a SIP client There is also Voicemail box setup for the user password protected 1234 We recommend Zoiper http www zoiper com as free SIP IAX client for Microsoft Windows The settings you have to make are SIP account user 6015 and the password 4321 Save the account and register it IAX user SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 50 56 Create New User Xx General 6016 Mame Support DialPlan DialPtant CallerlD 6016 OutBound CalleriD 6016 M Enable voicemail for this User ADMD A AA voicehdail Access PIN code 1122 Mailbox B016 Email Address Technology Csr MeO Analog Station None flash 750 rlash OD 1250 Codec Preference First fa taw Second fa taw r Third Mone Fourth None Fifth Mone NAT Can Reinvite 7 DTMF Mode RFc2833 v insecure no JO Other Options D Say Calling OF in Directory DM cal Waiting D Den BD is Agent Pickup Group 1 volP Settings 2 Address D Line Number 1 SIPAAX Password 1122 O Cancel
34. ontext Caller ID Channel Dest Channel Last app Last data Start time ane End Time Duration snek Disposition AA flag E ii i i l i 6200 pon fours 200 0135000 bicel ANSWER DLPN_DialPlant ANS 06 15 41 SIP6200 0103e00 50 i A ji i 62 57 ERED DLPN DialPlan1 SIP 6200 0135000 9 i ji mr ne e 70 ANS DLPN_DialPlan1 SIP6210 0103e004 1 Ax 9 6210 6211 DLPN_DialPlant De 6 4 3 23 1 Updating your POX PBX firmware Your IPOX PBX can be updated over the network Here you have to select Firmware update oo Options Admin Settings oo oo AS oo Asterisk CLI BA D qs oo SIF Settin qs an Network Settings oo Firmware update oo all Detail Records e You can use your LAN preferred or WAN and either TFTP server or HTTP server to distribute your new ulmage After compiling your new SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 43 56 image in Switchfin you will see that ulmage and ulmage md5 files are available under build_ip04 image_04 folder Please use ulmage md5 for all updates through the GUI e You have to type the following information and click the Go button If you have a local TFTP server you have to type its IP address and type the name of the ulmage in the field File Name Download image from a C HTTP URL TFTP Server TFTP Server 192 168 1 2 KE File Name ulmage ip0d md5 Reset Configs DD Reminder You
35. pl Domain astfin org IP address 192 168 1 100 Subnet mask 499 200 2550 Gateway 192 166 1 1 DNS 192 166 1 1 NTP pool ntp org VLAN C Wlan number 100 vlan IP address 192 165 100 100 TT TT L Vlan Subnet mask 299 299 299 0 Vlan Gateway 192 168 100 1 Timezone GMT 5 00 hours Eastern Time US amp Canada Bogota Lima Quito Cancel Save e DHCP selection determines if the PBX will use static IP or it will obtain its IP from the DHCP server of the network that IPOX is connected to e Hostname is the hostname of the PBX This is the name which will be used in any log and cdr files e IP address is the Internet Protocol IP address of the IPOX Please note that this field is only editable if static IP address is selected no DHCP client e Subnet mask Defines size of your LAN please use xxx xxx xxx xxx notification to specify your subnet e Gateway Indicates IP address of the default router on your network e DNS Indicates Domain Name Server to be used to resolve names to IP addresses e IP host name of your preferred NTP server If unsure specify pool ntp org Call detail records provides you with information about all the calls made thru your PBX From this record we can see the following information source and destination of the call start time duration disposition etc IP01 02 04 08 User Manual v0 8 Page 42 56 eeeuunt Source Destination Dest C
36. queues allows you to build a call center with one or many trunks oo Ring Groups aa Music On Hold oo Call Queues oo Yolce Menus oo lime Intervals an Incoming Calling Rules oo voicemail oo Conferencing oo Follow Ple SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 20 56 Extension 6500 Mame Strategy ringal Music On Hold defaut gt LeavehenErpty no F JoinEmpty ves Gueue Options TimeOut 15 Wrapup Time 15 Max Len D C Auto Fill F Auta Pause C Report Hald Time KeyPress Events Mone ve Agents Mike Reverouzzi 6204 M Sales Department Secretary 6210 vi PR Department Head 6250 Cancel Update Reminder You can always use the i info tooltips for additional information e At first you need to assign unique extension to your new queue e Then you need to name it ie sales e Select the appropriate strategy for your application o Ringall ring all available agents at the same time RoundRobin Each all agents in sequence Leastrecent ring agent which was recently called Random ring random agent RRmemory RoundRobin with memory where we left off last ring sequence e The appropriate Music on Hold class can be selected from the Music on hold menu e Leave when empty this option controls state of users that are in the queue If yes is selected the callers are pushed out of the
37. r PBX device crossover cable For the analog ports of your IPOx PBX you have to use RJ11 telephone line cable The configuration of RJ11 port is 1234 Pin Description e Serial Port cable For the IPOx PBX you have to use the PCB with RS232 interface It is included in the kit ER SWITCH WAY voice IP01 02 04 08 User Manual v0 8 Page 6 56 Remove the jumper shown on the picture below e Warning remember to put the jumper back after you finish using the serial connection Otherwise your PBX will not boot Proper place of the jumper is shown below C X You have to plug in the RS 232 board into the small 6 pin header as shown below You need serial patch cable for console access to your PBX from a PC The schematic of the cable is 5 1 F 6 5 OOo OOOO OOOO OOo e For more information go to chapter 4 1 How to access the IP PBX SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 7 56 2 4 Applications VoIP TDM Gateways PBX IVR functionality VoIP Services Conferencing Custom platforms Voice Routing Custom Development 2 5 Additional information e Power supply 6 12VDC e Current consumption idle state 150 mA e Dumensions 220 x 130 x 40 mm e 12V 2A power adapter is included 3 Software and Configuration tips Working with the GUI 3 1 System Status Menu After all the interfaces are connected and your IPOx is powered up you can connect to the GUI
38. s The IPOx PBX can accept x analog modules in total either FXS or FXO The IP01 02 04 use port FXO FXS modules the IP02 08 support dual port FXO FXS as well e FXS Foreign eXchange Station is an interface which drives a telephone or FAX machine FXS interfaces get phones plugged into them delivery battery and provide ringing FXS interfaces are signalled with FXO signalling e FXO Foreign eXchange Office is an interface that connects to a phone line They supply your PBX with access to the public telephone network FXO interfaces use FXS signalling FXS interfaces are what allow you to hook telephones to your PBX and FXO interfaces allow you to connect your PBX to real analog phone lines IP01 02 04 08 User Manual v0 8 Page 5 56 e 1P02 04 08 support single GSM trunking module 2 2 Hardware ADSP BF532 400MHz CPU DSP core for the media processing 64MB of SDRAM 256KB serial flash for the boot loader 256MB NAND flash for voicemail and prompts SD card interface on a dedicated bus Watchdog timer High Performance software echo cancellation 2 3 Interfaces FXO optional FXS optional GSM optional 10 100Mbps Ethernet port with high performance PHY IP02 and IPO8 have two Ethernet ports e RS232 for console connectivity 115k 8 N 1 2 3 1 Interface cables For the Ethernet connection you have to use In case you connect to router switch and etc Ethernet patch cable In case you connect to othe
39. t login and agent callback login Queues Agent Login Settings Agent Login Extension BESO To logout of Agent Login Hangup your phone To Logout of Agent Callback Login Dial the same extension used to login specify your extension and password when prompted and hit when asked for your callback extension This will successfully log you out of all queues you are a part of Save Reminder You can always use the i info tooltips for additional information Agent Callback Login Extension 6685 Agent Logout IP01 02 04 08 User Manual v0 8 Page 22 56 3 10 Voice Menus oo Ring Groups ao Music On Hold ag Call Cueues oo YOlCce Menus on lime Intervals aa Incoming Calling Rules oo vOlCemall an Wonferencing oo Follow fle This page allows creation of custom voice menus for an IVR system Please use the Voice Menu Prompts page to record your custom prompts greeting before creating an IVR menu Create New VoiceMenu Mame Advanced Edit Extension 7000 FO Allow Dialing Other Extensions Actions Add new Step Select an Option i O Allow KeyPress Events Cancel e Name indicates a unique identifier assigned to your VoiceMenu For example Customer Service or Sales Office Extension specifies an extension number to invoke your Voice Menu e Allow Dialing Other Extensions controls if extensions which were not explicitly listed are also accessible
40. through your preferred Web browser By default all IPOx are preconfigured with 192 168 1 100 IP address Please change the IP address on z SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 8 56 the computer you will be using to configure the IPOx to be a part of 192 168 1 x 24 network for example 192 168 1 2 At this point you can connect to the GUI by selecting the following URL http 192 168 1 100 When the initial page finishes loading you will be prompted to authenticate Our default user name is admin and password is switchfin Asterisk Configuration Engine Password Login Asterisk Configuration Engine Password Login After successful login you will see the system status page system Status Uptime 05 01 19 up 33 min load average 0 00 0 00 0 00 Status Trunk Type Local Analog Agents Username Trunks Port Hostname IP Ports 1 6250 6210 Conference Rooms 6300 Ti Free Extension Name Label f 6200 5204 MM 6210 M 6211 MM 6250 f 6250 6400 7000 6221 2676 John Brown Mike Reverouzzi Sales Department Secretary Sales Department Head PR Department Head Support Department Sofia All English Menu Check Voicemails Dial by Names Tj Busy IP01 02 04 08 User Manual v0 8 Page 9 56 Not in use Extensions 7 Ringing Type Analog User Port 3 Tj UnAvailable Status Messages 1 0 Analog User
41. us and click on New Voice Menu Create New VoiceMenu Mame Greeting Advanced Edit Extension Def O Allow Dialing Other Extensions Actions Answer the call Play thank you for calling amp Listen for KeyPress events Play if you need help amp Listen for KeyPress events Wait Ssec sec for the user to enter an extension i Select an Option Add new Step fv Allow KeyPress Events 0 Goto Operator 1 Goto directory 2676 1 SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 52 56 e You have to choose a name for the menu and action steps of it In the example the menu is Greeting and with the setup we did earlier for the Incoming calling rules all the inbound calls will reach the voice menu You can record your voice this way make a custom voice menu prompts Go to Voice Menu Prompts and click record a new voice menu prompt Record a new Voice Menu prompt x File Marne Hell dial this User Extension to record a new voice prompt 5016 amp Cancel Record Click record and the 6016 extension will ring pick up and follow the prompt recording your voice After the recording refresh the page and you will see Record a new Voice Menu prompt Upload a Voice Menu prompt Fs ae O OO Hello gsm Record Again Go to Voice menus again and use the Hello prompt 4 3 3 Add Conference room e Popular application for enterprise use in cases like different cit
42. y offices or branches When you want to make a conference with other people you just dial a specific extension and wait for the others to join Go to Conferencing and click New Conference Bridge SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 53 56 New Conference Bridge xX Extension 6300 MarkediAdmin user Extension 6301 Fassword Options aa Pin Code 1234 Admin PinCode 1122 o Conference Room Options C D Enable caller menu F Announce callers FM Quiet Mode CD Wait for marked user O Cancel Update This setup will give you password protected extension 6300 for all users and password protected extension 6301 for the conference Admin 4 4 Make Outbound Calls e To make an outbound call we need to add trunk service provider first There are two types of service providers Analog ports FXO ports of your IP PBX that connect to your local PSTN VoIP SIP or AX trunk connect to remote SIP IAX VoIP service provider server Here we have to point that the ports of your IP PBX have indicator LED s when a LED is red the port is configured with FXO module when it is Green it is configured with FXS module 4 4 1 Make outbound calls using a PSTN trunk Go to Trunks New Analog Trunk The service provider will be as shown below Analog Trunks Service Providers VOIP Trunks T1 E1 BRI Trunks New Analog Trunk SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 54 56
43. your PBX will not boot SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 45 56 You have to plug in the RS 232 board into the small 6 pin header FF HENTE Connect the cable to the serial port of your PC You can use SecureCRT software again with settings Bit per second to 115200 Data bits 8 Stop bits I SWITCH VOICE IP01 02 04 08 User Manual v0 8 Page 46 56 4 2 Make internal calls At first connect your IP PBX with all interfaces and login For making internal calls you need a valid Dial Plan e Goto Dial Plans and select New Dial Plan Create New DialPlan Xx DialPlan Mame L Include Outgoing Calling Rules You do not have any calling Rules defined I click here to manage calling rules Include Local Contexts M default parkedcalls M conferences ringgroups voicernenus M queues M voicemailgraups M directory Cancel Save Select contexts as you want and click save this will create a default DialPlan1 and later on we will put extensions in this plan e Define Local Extensions Go to Options and then to General Preferences Define the specific extensions you wish to use or just keep the default settings General Preferences Language Change Password Reboot Advanced Options Global OutBound CID Operator Extension H Ring Timeout 20 Extension preferences User Extensions BOOD to 6299 Conference Extensions 6300 to 6399 VYoiceMenu Extensions 7000 to 7100 Rin

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