IP 720 Phone User Manual
Contents
1. e v buttons scroll the menus and settings in the LCD screen e gt button selects a menu item or a setting The Enter button also selects a menu item or a setting e 4 button returns to the previous menu Press the Release button to exit the menu The following tables describe each setting and the corresponding menu path Important Your IP 720 phone should be in normal operating mode when you configure it If your IP phone is in BASIC mode shown in the LCD display your changes will be overwritten by MaxAdministrator settings when the phone is successfully registered Phone Settings Setting Menu Path Description Extension Phone Setting Sets the IP phone s extension Number Ext Number number Extension Phone Setting Sets the IP phone s extension Password Ext Password password Phone Settin Program g gt Sets the speed dial number or feature Program Keys gt Keys code for a selected key Program Key IP 720 User Manual 17 Ring Tone Phone Setting gt Ring Tones Sets the desired ring tone Auto Answer Phone Setting gt Auto Answer Sets whether to enable automatic answering Sets how many seconds the phone Auto Answer Phone Setting gt should ring before it is automatically Ring Auto Ans Ring answered Appears on menu when Auto Answer is set to Yes Sets whether speaker or headset is Auto Answer Phone Setting gt the automatic answeri2. a ALTIGEN COMMUNICATIONS IP 720 Phone User Manual a a m o B Eo amp QummO May 2014 WARNING Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems This is a criminal offense Currently we do not know of any telecommunications system that is immune to this type of criminal activity AltiGen Communications Inc will not accept liability for any damages including long distance charges which result from unauthorized and or unlawful use Although AltiGen Communications Inc has designed security features into its products it is your sole responsibility to use the security features and to establish security practices within your company including training security awareness and call auditing NOTICE While every effort has been made to ensure accuracy AltiGen Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the AltiGen Communications Inc License Agreement AltiGen Communications Inc 410 East Plumeria Dr San Jose CA 95134 Telephone 888 AltiGen 258 4436 Fax 408 597 9020 E mail info altigen com Web site www altigen com TRADEMARKS MAX Communication Server MaxAdministrator MaxCommunicator MaxAgent
3. Press the Speaker button 2 To disconnect the call press the Speaker button again 1 Press the Speed Dial button to see a list of phone numbers configured by the system administrator spect Dial 2 Use v to scroll to the desired entry 3 Press the Enter button to dial the number During a call 1 Press the Transfer button which places the call on hold 2 Dial the number you want to transfer the call to Transfer 3 Hang up if the party answers the call or press Transfer again to complete transferring 4 If the party refuses the call return to the original call by pressing the button or the Flash button 1 Press the Voice Mail button 2 Enter voice mail password Voice Mail The Message Waiting light blinks when a voice mail message is waiting TheLCD displays the new voice mail count which includes only unheard messages when onhook To adjust volume on handset speakerphone headset 1 Depending on which volume you want to adjust take the phone offhook by lifting the handset pressing the Speaker button or pressing the Headset button 2 Press the Volume button The device name and volume level appear in the LCD 3 Press the left side of the Volume button to decrease the Volume volume press the right side to increase the volume To adjust ringer volume 1 Leave the phone onhook 2 Press the Volume button a sample ring plays and the volume level appears in the LCD 3 Press the left side
4. blinks when ringing Must be configured by the system The BLF ring tone is administrator played nly when the The BLF feature can be assigned Busy Lamp phone is in idle state It is Suivi meral extension Field BLF stopped when the y van CEA numbers not outside numbers destination phone stops ringing or the local phone The feature is not available in exits idle state BASIC mode When multiple BLF extensions ring simultaneously the IP phone will play the first BLF extension ringer and beep tones and ignore other BLF extensions Pressing the Enter button will Call Log Shows the history of dial the number displayed If 20 incoming calls up to 99 seconds pass without any input the phone exits the Call Log 8 IP 720 User Manual Feature Description Notes Call Record Allows a programmable key to be used for on demand recording Must be enabled by the system administrator User presses the key to start recording presses the key again to stop recording There is no pause function When the call is recording the light is on Recorded conversations can then be played back through voice mail or accessed at a centralized location Conference button Initiates a conference and adds in other parties one at a time Single Call Waiting Multiple Call Waiting or Live Call Waiting must be enabled for the extension by the system administrator or in MaxCommunicator MaxA gent in o
5. Drive San Jose CA 95134 Upon authorization of return AltiGen will decide whether the malfunction ing product will be repaired or replaced 2 To obtain warranty service you will be required to provide a The date and proof of purchase b Serial number of the product c Your name and company name d Your shipping address e A description of the problem 3 For additional information contact your AltiGen Dealer or AltiGen Communications Inc Effect of State Law This warranty gives you specific legal rights and you may also have other rights which vary from state to state Some states do not allow limitations on implied warranties and or do not allow the exclusion of incidental or consequential damages so the above limitations and exclusions may not apply to you Sales Outside the U S A For AltiGen Communications products sold outside of the U S A contact your AltiGen Communications dealer for warranty information and services vi IP 720 User Manual About This Manual This manual describes how to get the Alti IP 720 phone up and running on a voice over IP VoIP network It provides information about how to set up connect cables to and configure an IP 720 phone It also provides information on how to configure the network and IP settings How to use the phone is described in Chapter 4 Related Documentation IP 720 Quick Reference Card covers basic end user phone features configuration from the IP phone and Alt
6. Guide The LCD Screen In normal operating mode the phone s LCD screen displays the date time and extension number on the first line 01 12 04 16PM x555 DND MISSED xx 3VM If an activity code has been set on the phone that code is displayed in place of the extension number Examples of activity codes are MEETING AWAY TRAVEL Other messages you may see DND or FWD The extension has Do Not Disturb on or is set to forward all calls MISSED xx Number of calls missed VM Indicates the number of new voice messages Workgroup Status Display When the system administrator has configured a programmable key to display workgroup status when pressed the workgroup status display is in the following format WG200 CIQ05 LQT05 LOGIN gt TH02 SLO60 Not Ready WG Workgroup number CIQ Number of calls currently in the queue LQT Longest queue time of current queued calls LOGIN LOGIN LOGOUT indicates the agent login logout state IP 720 User Manual 25 TH Number of calls in queue whose queue time is greater than the service level threshold SL Service level in percentage Not Ready Agent is not ready to receive workgroup calls Basic Phone Operation ndicates a normal operating mode phone feature which is available only after registering the IP 720 with the phone server and logging in as an extension Function Key Sequence 1 Press the Activity button 2 U
7. Handset To switch between handset headset and speaker the user can Headset go offhook press the Speaker button or press the Headset Speaker button During a call 1 Press the Hold button to put the current call on hold and make a new call To retrieve a single call on hold 1 Press the Hold button Hold To retrieve multiple calls on hold 1 Use to select a hold call to be retrieved 2 Press the Enter button OR 1 Press the Hold button to retrieve the last hold call Incoming Intercom Incoming voice path is heard through the speaker indicated by Intercom the button s blinking indicator light Outgoing Intercom 1 Press the Intercom button then the extension number During a call 1 Press 51 and then enter the 2 digit Line Park line Line Park OR press the Line Park key if the administrator has configured one The Line Park key s light will be lit and turns off when the parked call is picked up the caller hangs up or the call is routed to voice mail While on a call with speaker handset or headset on Mute 1 Press the Mute button 2 To disengage mute press the Mute button again 28 IP 720 User Manual Function Key Sequence Program mable Key N A BLF Feature Code Admin Defined Line Park Call Record Workgroup 1 Press the appropriate key keys 1 15 to initiate one of the following functions pre assigned by the system administrator B
8. IP 720 phone s IP address is configured One way connection Make sure firewall setting has all the TCP UDP ports required by MAXCS opened Phone does not show anything on LCD display Check the power source to be sure the IP 720 phone is receiving power Poor voice quality Make sure a switch is used rather than a hub in the corporate LAN G 711 provides better voice quality If VoIP is set up over WAN set priority queuing on the WAN router Make sure WAN QoS is okay by pinging a few hundred packets from remote site and observe packet loss and network latency Adjust jitter buffer to accommodate network latency IP 720 User Manual 37 LCD Messages Problem Symptom Solution e Check to make sure the extension number and extension password are set up properly and that the IP extension is enabled Er e Check to make sure the IP Phone Service is started Register failed in MAXCS e If IP phone is associated with a physical phone with the same extension number use 27 to activate the IP phone to normal operating mode LCD Messages Local Menu Configuration Messages The following messages may be displayed in the LCD when accessing the IP 720 phone s menu Message Explanation conf timeout After 2 minutes inside the configuration menu if no action is taken the LCD will show this message and then quit the menu conf exception During config
9. In Phone must be onhook 32 lt acct code gt Enter Account Code before dialing Flash button 32 lt acct code gt Enter Account Code mid call ROBE adn each euet awa Ma od Do Not Disturb FSG ioe ut tice ine px a es or Call Forwarding pop oM EP Remote Call Forwarding Other Features BIO E Language Selection RAS Mb arreter Personal options Native integration with Exchange 2007 HO c ate ans AGEN nn Sake Feature Status Check HD a she toh Es Sat tes Station Speed Dial Setup HO sits snae ee MER Outside Call Blocking operator only HO a BER ov Tnt Operator Off Line operator only H844 lel socle nue ER De dans Overhead Paging HABS oa Ar ae ro Panda Erw Overhead Paging by Trunk 846 5 1 neu V m d iS Group Paging for IP 720 phone users HOO a i oe eene tirs e Sree ar List Feature Tips EIS xe eek sth ede bed bg Seda IMS Silent System Call Park 890 co m bL IT Ready to receive workgroup calls BOT ss amas Sea hye PI ous Not ready to receive workgroup calls Flash button 40 Transfer to AltiGen Voice Mail System Flash button 15 lt AA gt Transfer to Auto Attendant 1 Feature must be enabled by system administrator Feature available only on systems with Triton Analog Extension board IP 720 User Manual 31 Flash button 4 ext Transfer to a User s Voice Mail Flash button ext Flash button Consultation 32 IP 720 User Manual Dialing an IP Number Direc
10. Support 22 Workgroup Status Display 22 Greeting Button Lo in ee een nn 22 Activity Button xus set ete xe HARI ERST EACUS 23 IP 720 User Manual i CHAPTER 4 User Guide nn tr 25 The LCD Screen 2 Bernard 25 Basic Phone Operation 26 Appendix u ce eene rn 35 Specifications s sag pp a RE e 35 Troubleshooting cleaned o ubeixubugeebess Eb pu 36 ECD MESSA SES cte Uer S ne bet pts 38 Local Menu Configuration Messages 38 IP Phone Running Messages 39 IP Phone Boot Messages 40 Glossary u a eb ome Res e viue e Vc ws 41 Index 23 x COR RIAM ER EK RU Roc bv Md dU 47 ii IP 720 User Manual NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and
11. UDP User Datagram Protocol a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol URL Uniform Resource Locator the address that defines the route to a file on the web or any other Internet facility user s the person or persons accessing the features and functions of the MAXCS product V virtual extension an extension not associated with a physical port that allows for guest access to the AltiGen Voice Mail System features and telephone sharing environments Users of a virtual extension have to log in before accessing the system features assigned to it VoIP voice over Internet Protocol IP The technology used to transmit voice conversations over a data network using the Internet Protocol W workgroup telephones arranged in groups within a particular organizational function for example marketing sales service etc Each workgroup is assigned a pilot number When the pilot number is dialed the system scans the list of extensions comprising the workgroup and connects the call to the first available idle extension number If no extensions are available the call is placed in that workgroup s queue workgroup pilot number an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members When the pilot number is dialed the call is distributed to the workgroup
12. call whose Caller ID or Caller Name is displayed on the LCD Call waiting tone is played 3 Press the Enter button to answer caller and place the original caller on hold 4 Press the Enter button to select the original hold call 5 Press the Conference button to create a conference and join both callers If a conference is already in progress to conference an incoming call 1 Press the Enter button to answer the incoming call all other conference members remain in conference 2 Press the Enter button and select one of the members in conference displays ConfHold then press the Conference button to join the incoming caller to the conference The user who initiates the conference call can select another conference member s call and drop it from the conference To drop a conference member 1 Use the buttons to select the member to disconnect 2 Press the button to disconnect this caller This feature is not available to other conference members even when the conference initiator hangs up IP 720 User Manual 27 Function Key Sequence Configuration Menu Press the Menu button to display the phone menu e Use the buttons to scroll to the menu item you want Use the gt button or Enter button to select a menu item or setting Use the button to return to the previous menu Press the Greeting button to quickly access voice mail Greeting greetings
13. mask network server networking software that responds to I O or computes requests from a client machine Windows NT network servers can be implemented either as server processes or as drivers O offhook refers to the phone when the receiver is not resting in the base One Number Access a feature of MAXCS that allows users to create a list of phone numbers that the system can use to track users and connect them with an incoming call if they are not at their extension desk onhook the term used to describe a telephone in the idle state or with the receiver still resting in the base IP 720 User Manual 43 P physical extension is associated with a physical port and device An extension is created by default as a physical extension as opposed to a virtual or workgroup extension unless there are no more physical ports available ping Packet InterNet Groper a program used to test whether a particular network destination on the Internet is online by repeatedly bouncing a signal off a specified address port a communication channel through which a client process communicates with a protected subsystem protocol A set of rules and conventions by which two computers pass messages across a network medium Networking software generally implements multiple levels of protocols layered one on top of the other Q queue a collection of calls waiting to be served Queued calls in MAXCS are handled on a first in first
14. members IP 720 User Manual 45 46 IP 720 User Manual Index A activating IP phone extension 14 Activity button 7 23 assigning alocal IP address 20 a TFTP server 20 audio standards 35 auto answer 7 device 8 rng 8 BLF configuring 8 Boot Download 18 Busy Lamp Field configuring 8 C call control protocols 35 Call Log button 5 8 Call Record button using 9 call record configuring 9 Conference button using 9 configuring from IP phone menu 17 IPsettings 20 D DHCP enabling disabling 19 dial pad 5 dialing IP number 33 dimensions IP 720 phone 36 display workgroup status 9 distinctive ring options 22 E E911 Location ID 19 emergency gateway setting 19 emergency number setting 18 Enter button 5 extension activating IPphone 14 number setting 17 password setting 17 F features list of 25 firmware updating 21 firmware upgrading 18 Flash button 5 G gateway setting IP address 19 Greeting button 9 H hardware components 7 headset port support 36 Headset button using 10 Hold button using 10 Intercom button 10 IP 720 phone functions listof 25 hardware components 7 illustration 3 6 overview 3 registering 19 specifications 35 IP address assigning alocal 20 inputting in LCD 20 IP number dialing 33 IP settings configuring 20 K keys feature 35 IP720 User Manual 47 L LAN ports 35 LCD messages explained 38 39 40 LCD screen 4 25 35 LED in buttons
15. only Network Settings Setting Menu Path Description Sets whether Dynamic Host Enable DHCP Network Configuration Protocol DHCP is Enable DHCP being used by the IP phone to retrieve a new IP address upon boot up Local Network Sets the IP phone s local address Address Local Address shows only if DHCP is disabled Network Network Sets the IP phone s network mask Mask Network Mask shows only if DHCP is disabled Net k Gateway a ot Sets the default Gateway IP address Gateway Registration from the Phone s Menu Under normal circumstances the IP 720 phone registers itself automatically However if registration failed for some reason for example the server was not available registration can be started again from the IP 720 phone s menu IP 720 User Manual 19 1 Press the Menu button 2 Scroll to REGISTER 3 Press the Enter button Configuring IP Settings An IP address is a unique logical address that identifies each host computer on a TCP IP network An IP address is a 32 bit number expressed as four decimal numbers from 0 to 255 separated by periods Use these guidelines when manually configuring the IP settings Ensure the default gateway IP address is on the same subnet as the host IP address Check with your system administrator When inputting IP addresses into the IP 720 use the key to enter periods For example 209 120 12 8 would be input as 209 120 12 8 Assi
16. out basis R RAS Remote Access Service RJ 11 The common telephone jack Usually wired with four wires the red and green signify the tip and ring circuits RJ 45 A jack for data cables Usually wired with eight wires router protocol dependent device that connects subnetworks together S server any computer whose function in a network is to provide user access to files printing communication and other services static IP address a permanent IP address that is assigned to a node in a TCP IP network subnet mask the method used for splitting IP networks into a series of subgroups or subnets The mask is a binary pattern that is matched up with the IP address to turn part of the host ID address field into a field for subnets System Speed Dialing this feature allows the user to access a list of commonly called phone numbers entered into the system by the administrator The user presses the SpeedDial button on the phone selects a number from the list and then dials by pressing the Enter button 44 IP 720 User Manual Glossary T TCP IP Transmission Control Protocol Internet Protocol A full set of protocols used on the Internet TDM Time Division Multiplexing TFTP Trivial File Transfer Protocol a version of the TCP IP FTP protocol that has no directory or password capability transfer this feature redirects a call to another extension the AltiGen Voice Mail System or operator U
17. to complete 21 Transfer Transfers a call 2 Volume Adjusts volume of ringer speaker handset and headset Functions like a dial pad on a traditional telephone 23 Dial Pad and is also used for inputting some settings that are accessed through the phone s menu Note Indicates a normal operating mode key feature which is available only after registering the IP 720 with the phone server and logged in as an extension IP 720 User Manual 5 3 4 Figure 2 IP 720 Phone Bottom View 6 DC Port Connects to power outlet Power Cable Secures the power cable preventing it from Restraint accidentally being pulled out DC PoE Switch Switches between DC power and Power over Ethernet LAN Port Connects to network 10 100 1000 Base T PC Access Port Connects to PC 10 100 1000 Base T Plantronics Plantronics serial bus port Connects to a PSB Port Plantronics wireless headset base Handset Port Connects to a handset Headset Port Connects to a non amplified headset with RJ9 connector Slots for the Phone Stand Four slots on each side for inserting the phone stand to set the phone at the desired angle IP 720 User Manual Hardware Items in the Package The following hardware items are included in this package P 720 set and stand Handset Handset cord Power cord Network cable 3 5 mm to USB cable You can purchase separately A wall moun
18. unauthorized product modification or failure to follow instructions supplied with the product b Repair or attempted repair by anyone not authorized by AltiGen Communications c Any damage of the product due to shipment d Removal or installation of the product e Causes external to the product such as electric power fluctuations or failure f Use of supplies or parts not meeting AltiGen Communications specifications g Normal wear and tear h Any other cause which does not relate to a product defect 3 Shipping installation set up and removal service charges IP 720 User Manual v How to Obtain Service End user customers should contact your Authorized AltiGen Dealer for service Authorized AltiGen Dealers must follow the steps below for service 1 Take or ship the product shipment prepaid to your AltiGen distributor or to AltiGen Communications Inc All materials being returned to AltiGen must have an associated RMA num ber RMA numbers are issued by AltiGen Customer Service and can be obtained by calling 1 888 ALTIGEN 258 4436 or submit an online RMA request via the AltiGen Partner Resource Center at https dealer alti gen com AltiGen reserves the right to refuse return of any material that does not have an RMA number The RMA number should be clearly marked on the outside of the box in which the material is being returned For example Attn RMA 123 AltiGen Communications Inc 410 East Plumeria
19. 35 line park configuring 10 local address setting 19 MAX Communication Server setting IP address 18 memory IP 720 phone 35 Menu button 4 Message Waiting light 4 Mute button 10 N navigation buttons 5 network mask setting 19 protocols 35 settings configuring from phone 19 P password setting extension 17 periods inputting in LCD 20 phone operation 26 power IP 720 phone 36 R Redial button 11 registering IP phone 19 rejecting calls 29 Release button 5 11 ring tones setting 11 21 S service getting vi setting up IP 720 locally 13 setup IP 720 13 48 IP720 User Manual Speaker button 11 specifications 35 SpeedDial button 5 system settings configuring from phone 18 T TFTP server assigning 20 setting IP address 18 time offset setting 18 Transfer button 11 troubleshooting 36 U updating phone firmware 21 using the phone 25 V version information 19 Voice Mail button 11 W warranty v how to get service vi workgroup queue status configuring display 9 workgroup queue status displaying 22
20. CS IP address IP 720 phone s IP address This address is needed if your company does not use Dynamic Host Configuration Protocol DHCP which automatically assigns IP addresses to devices when they are connected to the network The phone s IP address can be obtained from your system administrator Connect the IP 720 a Connect the handset to the handset port b On the underside of the phone move the DC PoE switch to PoE Or if using DC power and you have an AC DC power adapter move the switch to DC connect the power plug to the DC port and plug in the phone Connect the phone to the LAN that MAXCS is on Once the phone is activated connect an Ethernet cable from another network device such as a desktop computer to the PC access port on the phone After the IP 720 has power connected to it the phone begins its automatic booting process by cycling through these steps All LED lights will be on The LCD screen displays ATGN BOOT on the first line Onthe second line of the LCD screen the following messages are displayed in succession IP 720 User Manual 13 14 CHECK MEMORY RAM checking state CHECK FW Firmware checking state INIT NETWORK LOADING FW LOADING NOW Boot Done INITIALIZING Configure startup network settings To display the phone s menu as required below press the Menu button on the phone Use the v buttons to scroll through the menu
21. IP 720 will show this message when it is rebooted 40 IP 720 User Manual Glossary A ASCII American Standard Code for Information Interchange B Boot to cause the computer to start executing instructions BPS Bits Per Second The number of bits transmitted per second C configure to determine and assign the equipment cabinet or chassis contents and location of each card as well as software parameters D DHCP Dynamic Host Configuration Protocol a protocol that lets network administrators manage centrally and automate the assignment of Internet Protocol IP addresses in an organization s network DNS Domain name system used to address translation to convert H 323 IDs URLs or e mail IDs to IP addresses DNS is also used to assist in locating remote gatekeepers and to reverse map raw IP addresses to host names of administrative domains Do Not Disturb DND when this feature is selected all incoming calls to the user s extension are denied If the station has system forwarding instructions the calls will be automatically redirected to another extension Attendant or operator DTMF Dual Tone Multi Frequency are the low and high frequency tones that comprise touch tone signals DSP Digital Signal Processor A microprocessor with an architecture that is particularly optimized to perform mathematical algorithms that manipulate digital signals Dynamic IP Address An IP address that is auto
22. IP address AW address in the IP phone is set up correctly e Check the IP 720 phone s IP address network mask and default gateway e Check to make sure you can ping the IP 720 phone s address from MAXCS e Check to make sure the IP Phone Services is started in MAXCS Check MAXCS IP address in MaxAdministrator s IP Phone Configuration menu 36 IP 720 User Manual Appendix A Problem Symptom Solution Image update failed If setting Boot Download to Yes after the phone reboots and if the setting still says Yes the boot failed Check the IP 720 phone s IP address network default gateway settings Check the network connection Check the TFTP server IP address and make sure the TFTP server is running PING from the TFTP server to the IP 720 IP phone registered then goes back to Basic mode Check network connectivity by pinging from AltiServ to the IP phone Check if IP Phone Service is running Check if there is a duplicate IP address by unplugging the Ethernet cable on the IP phone then pinging the IP 720 phone s IP address Check the extension s IP address in MaxAdministrator to find out if another user is trying to log in using the same extension number Use 27 then Enter to log in again and see if the problem persists No IP Address Check if DHCP is enabled If YES check network connection If NO verify your DHCP server is correctly configured Check if
23. MaxSupervisor MaxInSight MaxOutlook MaxCall Enterprise Manager AltiServ AltiLink AltiConsole VRPlayer Zoomerang IPTalk Alti Mobile Extension InTouch Dialer AltiReport and SuperQ are trademarks or registered trademarks of AltiGen Communications Inc All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers Copyright AltiGen Communications Inc 2014 All rights reserved Contents Warranty za eee oS aie Hank nee v About This Man al uuu E e Ey ER 1 CHAPTER 1 The IP 720 Ph ne 2 39 2 er 3 Hardware Items in the Package 7 Supported Telephony Features 7 American Disabilities Act ADA Compliance 12 CHAPTER 2 Setting Up the IP 720 Phone 13 Miscellaneous Operation Notes 15 CHAPTER 3 Configuring the IP 720 Phone 17 Phone Settings us setup te ERU a EER ROS 17 System Settings uc sagas gae ge Ren RR Re RR aes 18 Network Settings sus due eee eee 19 Registration from the Phone s Menu 19 Configuring IP Settings 20 Assigning a Local IP Address 20 Assigning a TFTP Server 20 Updating Phone Firmware 21 Setting Ring Tones 21 Distinctive Ringing
24. Pressing the Speaker button and then using 26 or 27 will not work BASIC mode f the IP 720 phone fails to register with MAXCS during startup the phone operates in Basic mode When in Basic mode the IP phone s LCD display shows BASIC IDLE No MAXCS switching features are available in this operating mode However the phone user can enter a destination IP address followed by and make an outgoing call through the IP network to reach MAXCS or another IP 720 phone Also the IP phone can accept incoming calls originating from MAXCS or another IP 720 phone If the IP phone s local configuration is changed while in BASIC mode the changes are overridden by MaxAdministrator settings Incoming call takes priority If a call comes in while you are using any phone menu or display such as workgroup display or Call Log the phone will exit the menu and go to the ring state Restoring default settings To automatically restore the original default settings for the IP 720 phone 1 Press the Menu button 2 Press 2 then press the Enter button Rebooting the phone To reboot the IP 720 phone press 3 then press the Enter button IP 720 User Manual 15 16 IP 720 User Manual CHAPTER 3 Configuring the IP 720 Phone Phone system and network settings can be configured through the IP phone s menu The phone can also be registered through this menu if necessary To get to the menu press the Menu button
25. address is invalid INVALID VAL During register of IP extension an invalid response return value returned from phone server NO IP ADDR IP 720 cannot attach an IP address due to network failure No Network Phone has lost Ethernet connection REGISTER FAIL Cannot register to the AltiGen phone server REGISTER OKAY IP extension registered successfully IP 720 User Manual 39 LCD Messages Message Definition REGISTERING User entered 27 to manually register the IP extension REMOVE OLD EXT When 27 is entered the extension password configuration in the IP phone is removed WRONG PASSWORD Registration failed because of invalid extension password IP Phone Boot Messages The following messages may be displayed in the LCD when booting the IP 720 Message Definition Boot Done The phone successfully booted CHECK FW Checking firmware CHECK MEMORY Checking memory INIT NETWORK Initializing network LOAD FAILED Failure to load the image into memory LOADING FW Loading firmware LOADING NOW Loading firmware NETWORK FAILED Network initialization failed TFTP FAIL Failure downloading TFTP UPDATE FAILED Firmware update failed UPDATE OK Firmware update successful update APP S1 Appears when Boot Download is set to TRUE The
26. eeting access button 5 Activity Activity code access button 6 VoiceMail Voice mail access button 7 deine Incoming yoce path through speaker indicated by the button s blinking light 8 Headset Hook switch for headset device Initiates a conference call indicated by the button s 9 Conference ap blinking light 10 Hold Places a call on hold indicated by the button s blinking light 11 Mute Engages or disengages mute function 12 Speaker Enables speaker 13 Menu Displays the phone s menu 4 IP 720 User Manual v buttons let you scroll through text on the LCD screen 14 Navigation gt button selects a menu item or setting buttons 3 4 button returns to previous configuration menu or deletes the last digit input Confirms selections made in the LCD including 15 Enter settings Releases a call exits from the menu releases phone 16 Release J from an active state rejects an incoming call 17 Redial Redials up to last 16 calls and up to 32 digits Displays a list of Station Speed Dial entries configured through MaxCommunicator MaxAgent 18 SpeedDial or MaxAdministrator To make an outgoing call use the buttons to select a Speed Dial entry then press Enter Displays the caller IDs of up to 99 incoming calls 19 Call Log To dial use the buttons to select a call log entry then press Enter 20 Flash For system feature codes that need a flash
27. gning a Local IP Address To assign an IP address use the following steps 1 Ensure that DHCP is disabled 2 Press the Menu button scroll to NETWORK then press the Enter button 3 Scroll to LOCAL ADDRESS and press Enter 4 Usethe keys on the dial pad to enter a new IP address using the key to enter periods 5 Press Enter Assigning a TFTP Server The default TFTP Server is set to 0 0 0 0 To assign the TFTP server use the following steps 1 Press the Menu button 2 Use a v to select System then press the Enter button 3 Scroll to TFTP Server and press Enter 4 Use the keys on the dial pad to enter the new TFTP server address using the key to enter periods then press Enter 20 IP 720 User Manual Updating Phone Firmware To update the phone firmware directly from the IP 720 phone follow these steps 1 S ager xem ho Press the Menu button Use the button to scroll to System then press the Enter button Scroll to TFTP Server then press Enter Enter the TFTP server address using the key to input periods The IP 720 will download the firmware from the TFTP server on the next reboot Reboot by unplugging and replugging the power cable OR by pressing 3 and the Enter button Once the IP phone is rebooted all LED lights come on for a brief time The LCD screen displays BOOTING on the first line On the second line of the LCD screen the following messages are displayed in succe
28. han 20 seconds without any input the phone exits this menu Release button Releases a call from the connected state Deletes characters entered on the LCD While onhook releases phone from an active state Rejects an incoming call When you press the Release button to reject an incoming call the ringing will stop and the call will follow the extension s Ring No Answer RNA handling rules Select from one of 14 ring Custom ring tones are not Ring Tones tones supported Enables use of speaker Speaker button P phone This button cannot be used to flash after being used to Transfer Transfers an active call to transfer a call To reconnect to a button another number call after using the Transfer button use the button or the Flash button The VM count that appears in the Voice Mail Enables access to voice LCD reflects new messages button messages previously heard messages are not included IP 720 User Manual 11 American Disabilities Act ADA Compliance The hearing aid compatible handset on the IP 720 phone is equipped with a magnetic coupler which meets the ADA HAC requirements The dialing pad also complies with ADA standards 12 IP 720 User Manual CHAPTER 2 Setting Up the IP 720 Phone To set up the IP 720 phone follow these instructions 1 Gather network settings information this information is needed to configure the IP 720 MAX Communication Server MAX
29. iServ feature codes The MAX Communication Server Administration Manual provides detailed information on configuring AltiGen IP phones in MaxAdministrator IP 720 User Manual 1 2 IP 720 User Manual CHAPTER 1 The IP 720 Phone TheAltiGen IP 720 phone is a business telephone that provides voice communication over an IP network The IP 720 provides built in power over Ethernet support and functionality similar to traditional business phones including automatic redial on hook dialing hands free operation 15 programmable keys LCD display and headset port support for the Plantronics wireless headset The main components of the phone are illustrated in the figures below and described in the table that follows each figure m CE CE GE DL Greeting Activity VoiceMail 22 16 21 13 15 Figure 1 IP 720 Phone IP 720 User Manual 3 Displays features such as date time phone number 1 LCD Screen caller ID call waiting line call status and call time Message 2 Waiting Blinks when a message is waiting or a call is coming Indicator in Light 15 programmable keys can be configured by the system administrator in MaxAdministrator as a ees Busy Lamp Field BLF key an AltiServ Feat 3 mable Keys usy Lamp Fie C key an Alti ery eature 1 15 Code key an Admin Defined key a Line Park key a Call Record key a Workgroup Status key or a User Defined key 4 Greeting Gr
30. level threshold SL service level in percentage Not Ready the agent is not ready to receive workgroup calls Greeting Button The IP 720 phone s Greeting button is a shortcut to the greeting feature in voice mail It lets users Record a greeting 22 IP 720 User Manual Enter a directory name Select which greeting to use Greetings are affiliated with activity codes The user can choose for example the meeting greeting or the business travel greeting See Activity Button below Activity Button The IP 720 phone s Activity button lets users select an activity code that corresponds to their activity status for example at a meeting or in training The selected code appears in the upper right of the LCD screen When an IP 720 user calls an extension in the system that has activity codes set up and the call goes into RNA handling or the destination user has DND enabled the activity code is displayed on the IP phone Note Called party activity display is not available in Basic mode Also the activity displayed on the IP phone may truncate the caller ID caller name The administrator can change the activity codes in MaxAdministrator in the System Configuration dialog box Activity tab To select an activity code from the IP 720 phone 1 Press the Activity button 2 Press w to scroll through the codes 3 Press Enter to select a code IP 720 User Manual 23 24 IP 720 User Manual CHAPTER 4 User
31. matically assigned to a client station in a TCP IP network typically by a DHCP server Network devices that serve multiple uses such as server and printers are usually assigned static IP addresses Dual Tone Multi Frequency see DTMF IP 720 User Manual 41 E extension number an arbitrary number of two to five digits that matches a station to a particular user F Firewall a set of related programs located at a network gateway server that protects the resources of a network from users of other networks FLASH a sudden brief signal Activated by pressing the Flash button or by a quick press and release of the receiver button switch hook FXS Foreign Exchange Subscriber An analog interface for direct connection of a telephone set to a digital multiplexer G GMT Greenwich Mean Time Mean solar time of the meridian at Greenwich England used as the basis for standard time throughout the world H H 323 An International Telecommunications Union ITU T standard that describes packet based video audio and data conferencing http or HTTP Hypertext Transfer Protocol The Internet protocol used to manage communications between Web clients browsers and servers IMAPA Internet Message Access Protocol Version 4 IP Address a 32 binary digit number that identifies each sender or receiver of information that is sent in packets across the Internet ISP Internet Service Provider J jack the ma
32. me calling party number digits dialed extension number number of new voice mails DND FWD missed calls and system information Hold Mute Speaker Conference Headset Intercom Message waiting indicator 2 Standard 10 100 1000 Base T RJ 45 Ports One for network to phone connection and one switch port for connection from phone to PC IP 720 User Manual 35 Troubleshooting Memory Headset Dimensions Power Flash ROM 4M stores boot ROM software imaging and configuration data DSP images e DRAM 8M stores runtime program and data Headset RJ 9 port Important Contact AltiGen for the most current list of certified headsets The pin outlet for headset support is Pin 1 Tx Pin 2 Rx1 Pin 3 Rx2 Pin 4 Tx Note If using Plantronics H91N or H101N headsets a separate Plantronics cable should be used and must be ordered separately part 27190 01 in order to plug in these headsets to the headset port e HxWxD 8 74 x 9 72 x 1 89 in 222 x 247 x 48 mm e PoE External power You need an AC DC adapter input 100 240V output DC 5V 1 5A May be purchased from AltiGen P N 3015 0003 Troubleshooting The following table provides help for the most common problems an end user may encount er For IP 720 phone questions or problems not listed here contact AltiGen Technical Support Problem Symptom Solution AW is unreachable e Check to make sure the MAXCS
33. ng device Device Auto Ans Dev Appears on menu when Auto Answer is set to Yes System Settings Setting Menu Path Description AW Server System gt AW Server Sets the MAXCS IP address Trunk Sera Sets the digit required to enable a Access Code TRK ACCESS CODE user to return an outside call from the Call Log Hour Offset System gt Sets the time offset from the Hour Offset MAXCS time TFTP Server System Sets the TFTP server IP address for TFTP Server updating firmware After firmware image upgrade this setting changes to No Used mainly Boot System for upgrading or troubleshooting On Download Boot Download the next boot the IP phone will download the new firmware from the TFTP server if set to Yes Sets the IP phone s emergency Emergency System gt number For the U S the emergency Number Emergency Num number is 911 18 JP 720 User Manual Setting Menu Path Description Emergency System gt Sets the IP phone s emergency Gateway Emergency GW gateway IP address System gt T Enable SIP Enables SIP registration to the Registration a ees emergency gatewa gr Registration gency 8 y Auto Enables automatic discovery of the discover gt DEN server IP address via DHCP option E911 LID System gt E911 LID Sets the phone s E911 Location ID r System gt i Version Displays the version number of the Version Info Information IP phone Read
34. of the Volume button to decrease the volume press the right side to increase the volume Feature Codes raies s ss Restore default settings when user is in the Configuration Menu SU tad RD REUS Reboot 30 IP 720 User Manual AltiServ Feature Codes HSM sl desea dun da due Log in to voice mail at your own station THHE lt ext gt lt pWwd gt Log in to voice mail at another station AltiGen Voice Mail System Quick Features BldLhoe eut re Greeting Menu BOB a o I TIE AED DEC Cua Password Menu Making Calls 134 0 oe vestes ter ee ted is Dial By Name FESO ra aS E CA rst etl da Virtual Log In Station Privilege Override 869 vsus du eeepc rana iue ges Dial Last Caller RIT v ect e exui EC M Station Speed Dial BB ae en a seed Dunes Sr yat System Speed Dial FEO e cce due Seit dt Last Number Redial HOS OX says eek EDITUM Intercom Call Answering Calls HEISE Individual Call Pickup a specific station M30 eos e en TEQUE Le System Call Pickup any station ringing Flash button 31 Personal Call Park HO OX cci ld heat ues Personal Call Park Pickup Flash button 41 System Call Park HAT loc loser RR System Call Park Pickup 51 line park line gt Line Park Pickup PO sid Den as ea Hands Free Intercom Mode HOSE mem en Hands Free Manual Answer Mode Call Management HB one an ere ales REM ee Station Log Out Phone must be onhook H2 ssa PE at ERE ERR Station Log
35. on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connectthe equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment IP 720 User Manual iii iv IP 720 User Manual Warranty What The Warranty Covers AltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period If a product proves to be defective in material or workmanship during the warranty period AltiGen Communications will at its sole option repair refund or replace the product with a like product How Long the Warranty Is Effective All AltiGen Communications products are warranted for one year for all parts from the date of the first end user purchase Whom the Warranty Protects This warranty is valid only for the first end user purchaser What the Warranty Does Not Cover 1 Any product on which the serial number has been defaced modified or removed 2 Damage deterioration or malfunction resulting from a Accident misuse neglect fire water lightning or other acts of nature
36. rder to add incoming calls to a conference The user who initiates the conference call can select another conference member s call and drop it from the conference by disconnecting the call The feature is unavailable to all other conference members even when the conference initiator hangs up Workgroup Status Displays the workgroup status in the LCD The system administrator configures which key will display the workgroup status Flash button Signals PBX that special instructions will follow Greeting button Lets user record greetings and select a greeting to play Greetings are affiliated with activity codes IP 720 User Manual 9 Feature Description Notes When pressed the user Headset button will be able to activate the RJ 9 headset port This button is used as a hook switch for headset ports The button is used as a headset in use indicator when a Plantronics wireless PSB port is connected The headset on hook and off hook is controlled by the Plantronics headset module Places an active call on When Multiple Call Waiting is enabled at the extension the user can put multiple incoming calls on hold and retrieve using the phone s a v buttons and Enter Hold button hold button Pressing Hold while onhook will retrieve the last hold call Supports up to 9 hold calls Connects you directly to Intercom the callee s intercom after button one
37. ring When configured by the system A parked call line administrator the IP phone can appearance can be play an audible beep or one of 14 assigned as a different ring tones when a call is programmable Line Park parked key by the administrator When configured by the When connected to a ae ller the call b administrator an alternate way to Line Park AS M pick up a parked call is to use 51 parked by pressing the Line Park key If a call is parked at a Line Park line the button s light is on The call can be picked up by pressing the Line Park key lt line number gt if Line Park is not assigned to a programmable key The Line Park key s light will be lit and turns off when the parked call is picked up the caller hangs up or the call is routed to IVR Auto Attendant While on a call mutes Mute button conversation 10 IP 720 User Manual Feature Description Notes Lets users associate a If the system administrator has Prostam programmable key with a allowed it you can associate ua speed dial number or certain programmable keys with a feature code directly from the IP phone speed dial number or feature code from the IP phone menu Redial button Redials a selected number from the last16 numbers dialed Pressing Enter dials the number displayed Redials up to 32 digits When a new call comes in the phone will exit this menu and go to ring state If in this menu for longer t
38. s and settings in the LCD screen Press the Enter button to select a menu item or a setting If you are using DHCP ensure that DHCP is enabled on the IP 720 phone Menu NETWORK ENABLE DHCP Yes DHCP is enabled by default If your company does not use DHCP disable DHCP on the IP 720 phone Menu NETWORK ENABLE DHCP No In this case configure the following network settings on the IP 720 after setting up the phone LocalIP address P subnet mask Gateway IP address Configure the MAXCS IP settings see Configuring IP Settings on page 20 for information about IP settings a Menu gt SYSTEM gt Enter b Select AW SERVER and press Enter c Enter the MAXCS server address using the key to input periods and press Enter Activate the IP 720 extension from the IP phone a With the handset onhook press 27 then the Enter button b Enter the extension number and password when prompted c The phone will attempt to register as shown in the LCD screen REGISTERING IP 720 User Manual If the phone successfully passes through these stages the phone shows the date time and extension in the LCD screen and is now in normal operating mode 04 16PM x300 If it doesn t pass through these stages successfully refer to Troubleshooting on page 36 Miscellaneous Operation Notes Logging in and out When using 26 and 27 to log out log in the IP 720 must be onhook
39. se the buttons to select the appropriate activity and Activity press the Enter button Callers in the system are notified of the activity status when a call is not answered Auto Answer 1 Press the Menu button select PHONE SETTING then select AUTO ANSWER 2 Use the 4 buttons to enable disable Auto Answer mode and press Enter 3 Select AUTO ANS RING from the menu 4 Setthe number of seconds to ring before auto answer 1 20 and press Enter 5 Select AUTO ANS DEV from the menu then select from speaker or headset as the Auto Answer device and press Enter Call Log 1 With the phone onhook press the Call Log button 2 Use the buttons to scroll to the number you want 3 Press the Enter button to dial the number The Call Log stores up to 99 incoming numbers 26 IP 720 User Manual Function Key Sequence Conference To initiate a conference during a call 1 Press the Conference button this automatically selects a new line and places the other party on hold 2 Enter the target telephone number 3 When the call connects press the Conference button again OR the button to cancel the conference and return to the original party The number of parties allowed in a conference call depends on the AltiServ system In general up to 6 parties are allowed To conference an incoming call when no conference is in progress 1 Connect to a caller 2 Get incoming
40. ssion CHECK MEMORY RAM checking state CHECK FW Firmware checking state INIT NETWORK LOADING FW LOADING NOW Boot Done INITIALIZING 10 You may verify the new version of firmware Press the Menu button scroll to SYSTEM and press Enter scroll to Version Info and press Enter Setting Ring Tones The IP 720 phone has 14 ring tones available To set the ring tone 1 2 3 Press the Menu button Select PHONE SETTING then press the Enter button Scroll to RING TONES and press Enter IP 720 User Manual 21 4 Scroll to the desired ring tone and press Enter Note Custom ring tones are not supported Distinctive Ringing Support If the Distinctive Ring options are enabled by the system administrator you may have three different ring cadences that distinguish the types of calls Internal call 1 ring External call 2 rings Operator call 3 rings Workgroup Status Display A programmable key can be configured in MaxAdministrator to display workgroup status when the key is pressed The workgroup status display is in the following format WG200 CIQ05 LQT05 LOGIN gt TH02 SLO60 Not Ready WG workgroup number up to 4 digits CIQ number of calls currently in the queue LQT longest queue time of current queued calls LOGIN LOGIN LOGOUT indicates the agent login logout state TH number of calls in the queue whose queue time is greater than the service
41. t bracket e AC DC power adapter Supported Telephony Features The IP 720 provides a broad range of call handling and dialing features directly on the phone and through the MAX Communication Server system The following table lists the supported features a brief description of each and configuration and use notes where applicable Feature Description Notes Lets users set an activity code that specifies their E BR ae Vans Callers in the system are notified Activity activity status for Sk of the activity status when a call is button example in a meeting when they are not at the phone not answered Auto Answer When a call comes in the IP phone will ring for a specified number of seconds connect the call and automatically answer through the speaker or headset During ringing the user can manually pick up the call from headset handset or speaker IP 720 User Manual 7 Feature Description Notes Auto Answer Ring When Auto Answer is set to Yes specifies how many seconds the IP phone should ring before the call is automatically answered 1 20 seconds Auto Answer Dev device When Auto Answer is set to Yes specifies whether the call should be automatically answered through the speaker or headset Associates a programmable key with an extension that can be automatically dialed when selected the key s light indicates that the extension is busy and
42. te for a plug Used to connect two pieces of equipment together K keyboard system interface for communication A group of numeric keys alphabetic keys or function keys used for entering information into a terminal and into the system 42 IP 720 User Manual Glossary L Local address an address used in a peripheral node or station in place of a network address and transformed to or from a network address for delivery purposes Logoff the procedure by which a user disconnects from a program or session Logon the procedure by which a user begins a program or terminal session and gains access to the AltiServ or Quantum system M MHz Megahertz ms millisecond N NAT Network Address Translation translation of an Internet Protocol address IP address used within one network to a different IP address known within another network One network is designated the inside network the other is the outside network A configuration of data processing and or telecommunication devices and software connected for information exchange network address An identifier for a node station or unit of equipment in a network network domain a set of workstations and servers that share a security account manager database and can be administered as a group A user with an account in a particular network domain can log onto and access his or her account from any system in the domain network mask also known as the subnet
43. tly from the IP 720 To dial an IP number directly from the IP 720 phone set enter the IP address using the key to enter periods and followed by the key Note This works only when the IP 720 is operating in Basic mode If the IP 720 is configured for a public IP address you can call other public IP address devices If the IP 720 is configured for a private IP address you can call other private IP address devices that you can see or that are on your subnet IP 720 User Manual 33 34 IP 720 User Manual Appendix A Specifications Network Protocols Call Control Protocols Audio Standards Keypad Features amp Handset LCD LED LAN SIP RTP RTCP TFTP TCP UDP DHCP DNS ARP ICMP Telnet SIP Codec ITU G 711 PCM two low bit rate G 723 1 and G 729A G 729AB This phone does not support G 722 or G 711 A Law Acoustic Echo cancellation supporting high quality speakerphone Full duplex 12 standard dialing keys 0 9 16 feature keys Redial Hang up Release Hold Intercom Speaker Mute Headset Flash Speed dial Transfer Conference Speaker Voicemail Voicemail greeting selection Activity Volume control 15 Function keys can be set to Busy Lamp Field AltiServ feature code speed dial line park call recording workgroup status Adjustable Speaker Ring Handset Headset volume control 4 x 20 Character LCD Display Provide features such as time calling party na
44. uration an unknown exception occurred Saved The changed configuration was saved into memory Write Fail Error occurred when saving the changed options into flash ROM Wrong Ext Number The inputted extension number is invalid Wrong input User inputted an invalid value or string during configuration wrong password User is trying to configure an invalid password from the phone menu 38 IP 720 User Manual Appendix A IP Phone Running Messages The following messages may be displayed in the LCD when running the IP 720 Message Definition AW UNREACHABLE Failed to connect to the AltiGen phone server The user is trying to register the IP phone with an invalid IP phone s IP address or the AltiGen Phone Server s IP address is invalid Or the network connection is lost in offhook or connect state Refer to AW is unreachable section of Troubleshooting on page 36 Basic Idle IP phone is operating in Basic mode Press 27 again to reactivate Check IP Phone Service Verify extension is configured for dynamic DHCP FAIL Although DHCP was enabled the IP 720 was not able to receive the IP address from the DHCP server DUPLICATE IP Another device configured with the same IP address as the IP phone is detected The IP phone cannot function correctly until this is corrected INVALID IP INPUT AGAIN The inputted IP
45. usy Lamp Field AltiServ Feature Code Admin Defined Line Park Call Record Workgroup Status User Defined To configure a programmable key with User Defined enabled a Press the Menu button select PHONE SETTING and press the Enter button b Scroll to PROGRAM KEYS and press Enter c Select the key to program and press Enter d Enter the appropriate digits for the speed dial number or feature code and press Enter Status User The digits are automatically dialed when this function key is Defined pressed Reboot 1 Press 3 then the Enter button Phone is onhook 1 Press the Redial button 2 Use to scroll to the desired entry scrolls to previous Redial entry scrolls to first entry 3 Press the Speaker button or raise handset e Redial up to last 16 calls Redial up to 32 digits For a connected call Press the Release button to hang up the call While in a menu Release Press the Release button to exit the menu For an incoming call Press the Release button to reject the incoming call Restore 1 Press the Menu button Default uk Settings 2 Press 2 then the Enter button 1 Press the Menu button 2 Select PHONE SETTING and scroll to RING TONES Ring Tones 3 Select a ring tone and press the Enter button Note Custom ring tones are not supported IP 720 User Manual 29 Function Key Sequence To use the speakerphone Speaker 1
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