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OfficeConnectTM Remote 812 ADSL Router Getting

1. G General Testing 4 1 H Hardware Installation 2 1 home page 2 10 I Interface Status Checking 4 1 IP Testing 4 3 IPX Testing 4 6 Jacks D 1 L LAN port 1 2 LED Operation 2 4 Local LAN Connecting to 2 3 M MDI X button 2 3 MDI X Switch 2 2 Monitor 4 1 M TBF Mean Time Between Failures D 1 N Network Status Checking 4 2 O OfficeConnect Remote 812 Hardware Installation 2 1 2 4 Safety Information C 2 C 8 Software Installation 2 6 What s in the Package 1 1 OfficeConnect Remote 812 Manager 2 7 2 8 2 9 OfficeConnect Remote 812 Manager Ping 4 3 P Phone Line Connecting 2 3 Ping 4 3 Ping Response 4 3 Power requirements D 1 Power Connecting 2 3 R Reset button 2 2 S Unconfigured Mode 2 6 Using 2 6 Safety Information C 2 to C 8 Software Installation 2 6 Specifications B 1 A 1 C 1 D 1 W Workstation Configuration A 1 Workstation Connecting to 2 3 U FCC DECLARATION OF CONFORMITY We declare under our sole responsibility that the Model 0900 Description 3Com OfficeConnect Remote 812 ADSL Router To which this declaration relates is in conformity with the following standards or other normative documents m ANSI C63 4 1992 Methods of Measurement m Federal Communications Commission 47 CFR Part 15 subpart B 15 107 e Class B Conducted Limits 15 109 g Class B Radiated Emissions Limits 3Com Corporation 3800 Golf Road Rolling Meado
2. PING no route to host A valid IP address or name was entered but the routing table does not indicate how to reach the network that the IP address belongs to 3 4 CHAPTER 3 TESTING THE CONFIGURATION PING host unreachable This means that the IP address is currently unreachable This is indicative of a network problem The router sent the message either to the specific network to which the IP address belongs or to a default gateway If it was sent to the specific network and the network was learned via RIP there is probably a temporary network problem If the network is a static entry in the routing table it may have been entered incorrectly PING timeout waiting for reply from lt IP Address gt The host network is probably reachable but there is no answer from this IP Address There are a couple of possible explanations for this The IP Address might not be assigned to any unit the path from the OfficeConnect Remote 812 to the unit is so slow that the PING response did not get back in the allotted time frame or there may be a temporary break in the path DNS Errors Network Name lt name gt could not be resolved Network Name lt name gt could not be resolved due to a problem interacting with the Name Server The name could not be resolved Either no DNS server was located or the server s did not have the name in the host table list This error will also appear if the user entered an invalid IP address such 10 100 1
3. Option 3 Internet Browser Internet Access Only p If you are connecting to the Internet start a web browser and enter an address such as http w w w 3com com If the 3com web site home page comes up all is configured correctly and you are on your way If the 3Com web site home page does not appear the problem may be incorrect DNS server addresses on your workstation To investigate other possible problems refer to the section on Troubleshooting in the OfficeConnect Remote 812 ADSL Router Online User s Guide 3 6 CHAPTER 3 TESTING THE CONFIGURATION Advanced Troubleshooting For more detailed troubleshooting information refer to Troubleshooting in the OfficeConnect Remote 812 ADSL Router Online User s Guide on your Installation CD A RESTORING THE FACTORY DEFAULT CONFIGURATION pos WITH THE RESET BUTTON Resetting the Configuration of Your Router To reset your unit and select a different boot option m Unplug the power cable from your OfficeConnect Remote 812 a Set the appropriate DIP switch a Plug the power cable back WHILE pressing in the Reset button on the back of your router for five seconds Following the above steps will power on the OfficeConnect Remote 812 with the desired boot option and erase all previous parameters DHCP CLIENT CONFIGURING YOUR WORKSTATION TO BE A Workstation Configuration Using DHCP Smart Mode If you have chosen to utilize DHCP Smart Mode you will
4. These and other user guides and release notes are available in Adobe Acrobat Reader Portable Document Format PDF or HTML on the 3Com World Wide Web site http w ww 3com com Conventions Table 1 and Table 2 list conventions that are used throughout this guide Table 1 Notice Icons Icon Notice Type Description instructions gt Information note Information that describes important features or 1 Caution F Warning Information that alerts you to potential loss of data or potential damage to an application system or device Information that alerts you to potential personal injury Table 2 Text Conventions Convention Description Screen displays This typeface represents information as it appears on the screen The words enter and type When you see the word enter in this guide you must type something and then press Return or Enter Do not press Return or Enter when an instruction simply says type Keyboard key names If you must press two or more keys simultaneously the key names are linked with a plus sign Example Press Ctrl Alt Del Table 2 Text Conventions continued Convention Description Words in italics Italics are used to n Emphasize a point Denote a new term at the place where it is defined in the text n Identify menu names menu commands and software button names Examples From the Help menu select Contents Click
5. Box 58145 Santa Clara CA 95052 8145 408 326 5000 June 7 1999
6. Sicherheitswert nicht bersteigt 42 2 V Spitzenspannung bzw 60 V Gleichspannung m Die Einheit enth lt keine Sicherungen oder sonstige Bauteile die vom Benutzer ausgewechselt oder gewartet werden k nnen Sollte ein physikalischer Fehler auftreten der mit den in diesem Handbuch beschriebenen M a nahmen nicht zu beheben ist setzen Sie sich mit dem 3Com Vertreter in Verbindung bei dem Sie das Ger t erworben haben m Bei stapelf higer Konstruktion nur gleichartige Einheiten verwenden m Nur f r ServiceConnect Erden Sie das Ger t an der Grundplatte des ServiceConnect 2000 Geh uses A WARNUNG Twisted Pair RJ 45 Datenschnittstellen Dies sind abgeschirmte RJ 45 Schnittstellen die nicht f r Telefonsignale verwendet werden k nnen Schlie en Sie an diesen Schnittstellen nur RJ45 Datenstecker an Important notice de securite AVERTISSEMENT les avertissements pr sentent des instructions que vous devez suivre tr s attentivement pour votre s curit personnelle Veuillez lire les informations suivantes attentivement avant l installation de l appareil Soyez tr s prudents pendant toute la dur e de l installation et du d placement de l appareil Placez l appareil pr s d une prise murale qui doit rester accessible tout instant Utilisez l adaptateur lectrique fourni avec l appareil pour garantir la conformit totale aux normes de s curit nationales et internationales Si aucun adaptateur n est fourni le c
7. 11 ATM VC Parameters 2 12 Network Address Translation 2 12 WAN IP Information 2 12 3 TESTING THE CONFIGURATION Introduction 4 1 General Testing 4 1 Step 1 Check Interface Status 4 1 Step 2 Check Network Status 4 2 IP Testing 4 3 Option 1 OfficeConnect Remote 812 Manager Ping to ISP or Remote Site Network 4 3 Ping Responses 4 3 DNS Errors 4 4 Option 2 DOS Ping to ISP or Remote Site Network 4 4 Option 3 Internet Browser Internet Access Only 4 5 Advanced Troubleshooting 4 6 A RESTORING THE FACTORY DEFAULT CONFIGURATION WITH THE RESET BUTTON Resetting the Configuration of Your Router B 1 B CONFIGURING YOUR WORKSTATION TO BE A DHCP CLIENT Workstation Configuration Using DHCP Smart Mode A 1 C SAFETY INFORMATION Important Safety Information C 2 Wichtige Sicherheitsinformationen C 3 Important notice de securite C 4 Medidas de seguridad importantes C 6 Informazioni importanti per la sicurezza C 7 C 7 D SPECIFICATIONS Introduction D 1 General Specifications D 1 Power requirements D 1 Temperature requirements D 1 Humidity requirements D 1 MTBF Mean Time Between Failures D 1 Jacks D 1 ADSL Interface one RJ 11 jack D 2 LAN Interface four RJ 45 jacks D 2 Console Interface DB 9 Default configured as DCE D 2 FCC DECLARATION OF CONFORMITY 3CoM CORPORATION LIMITED WARRANTY ABOUT THIS GUIDE Introduction The guide describes the features installation and initial configuration o
8. Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options is reasonably available 3Com may in its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of 3Com Replacement products may be new or reconditioned 3Com warrants any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer SOFTWARE 3Com warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifications for a period of ninety 90 days from the date of purchase from 3Com or its authorized reseller 3Com warrants the media containing software against failure during the warranty period No updates are provided 3Com s sole obligation under this express warranty shall be at 3Com s option and expense to refund the purchase price paid by Customer for any defective software product or to replace any defective media with software which substantially conforms to applicable 3Com published specifications Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials 3Com makes no warranty or representation that its software products will meet Customer s requirements or work in combination with any hardware or applications software product
9. Remote 812 contains one ADSL WAN interface port It also provides support for ATM The Remote 812 supports Point to Point Protocol PPP and RFC 1483 over the WAN interface The LAN interface is a four port Ethernet 10Base T hub The Remote 812 allows one or more networked workstations to connect to other computers on a remote LAN and can also provide high speed access to the Internet The Remote 812 provides static and dynamic routing of the Internet Protocol IP and Internetwork Packet Exchange IPX protocols as well as bridging with support for learning bridge and 802 1d spanning tree functionality to eliminate loops Other important features include Routing Information Protocol RIP Simple Network Management Protocol SNM P address translation telnet and packet filtering It can also provide DHCP services for your LAN including automatic assignment of IP addresses to workstations The web browser based Remote 812 Manager and the IP Wizard provide a user friendly configuration interface OfficeConnect Remote 812 Boot Mode Options 1 3 OfficeConnect Remote 812 Boot Mode Options To simplify the installation process the Remote 812 can be initialized with pre configured parameters using the DIP switches located on the back of the unit There are three Boot Mode options DHCP Smart Mode Default Bridge Mode m Unconfigured Mode It is important to note that these boot modes only take effect if the unit has not been
10. length of login name 32 password maximum character length 15 Configuring in DHCP Smart Mode In Windows the browser will automatically launch at the conclusion of your automated installation procedure and you will have the assistance of the IP Wizard In MAC or Unix you must manually start the browser Proceed to the section Getting Started with the OfficeConnect Remote 812 Manager Configuring in Unconfigured Mode Windows Users Windows users will have the assistance of the IP Wizard as in DHCP Smart M ode You will need to input a static address that agrees with other addresses on your LAN The IP Wizard IP Wizard will search the LAN for all unconfigured Remote 812s As each unconfigured unit is found the unit s MAC address is placed in the selection box For multiple Remote 812s you can determine which MAC address belongs to the one you want to configure by disconnecting the Remote 812 s Ethernet cable and running IP Wizard again The missing MAC Address belongs to that Remote 812 If the IP Wizard does not find any unconfigured units and you are sure your unit is unconfigured refer to the chapter on Troubleshooting in the OfficeConnect Remote 812 ADSL Router Online User s Guide Configuring the OfficeConnect Remote 812 M anager 2 9 Select which Remote 812 you want to configure and enter its LAN IP address and netmask then press Set Proceed to the next section MAC and Unix Users MAC and Unix users and th
11. mor oe Persa Tara Jill PETT oy w an ra D Se Be mit o E De fahren core If you do not see this screen refer to the section on Troubleshooting in the Online User s Guide install from your CD Configuration Using the Remote Site Wizard When you first connect to the Remote 812 M anager and a VC profile has not yet been configured you will be automatically directed to the Remote Site Wizard page shown below This page prompts the User for the bare minimum information it takes to set up a Remote Site profile to your ISP Once the Remote Site has been configured the user will be directed to the Remote 812 Home Page where he or she will have access to a more advanced feature set Paria Sta Bi e per deli te A P ARE a PARC ob BE epee vo Poe VAR sue ee mar P Css rer Ce SES MSI A Per Hasemi Ce era AH Se aire e O i LEE Leiria CET rar ne Hi RT men eT a o Feren Gen aaki Eris ber hy m mn Configuring the OfficeConnect Remote 812 Manager 2 11 A description of each field follows After you have entered in your configuration when you want to send down the configuration to the Remote 812 press the configure button You will then be redirected to the OfficeConnect Remote 812 Home page If you do not want to configure the Remote Site profile press the cancel button and you will be redirected to the OfficeConnect Remote 812 Home page If you want to access additional features not provided to you when usin
12. technician for help A FCC compliant 26 AWG telephone cord with a modular plug is provided with this equipment The user may find the following information prepared by the Federal Communications Commission helpful The CIB Interference Handbook and The CIB Telephone Interference Bulletin These documents are available on the Internet through the FCC Compliance and Interference Bureau Home Page at http www fcc gov cib listed under documents Select CIB Interference Handbook or CIB Telephone Interference Bulletin CAUTION CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY THE PARTY RESPONSIBLE FOR COMPLIANCE COULD VOID THE USER S AUTHORITY TO OPERATE THIS EQUIPM ENT UL c UL Listing This Information Technology Equipment is UL and cUL listed for both the US and Canadian markets respectively Canadian Notice This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of Industry Canada Cet appareil num rique respecte les limites de bruits radio lectriques applicables aux appareils numeriques de la Classe B pr scrites dans la norme sur le mat riel brouilleur Appareils Num riques NM B 003 dict e par l Industrie Canada The Industry Canada IC label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operatio
13. to telephone company wall jack 3 Connect the Power Connect the power plug to the back of the unit Make sure the power plug is connected securely to the Remote 812 Then plug the unit into an electrical outlet 4 Connect to a Local LAN select one of below a Connect directly to a workstation Connect the 10Base T cable into any LAN port The MDI X button must be out to use the LAN port furthest to the right Port 1 to connect to a workstation Up to four workstations can be directly connected to the Remote 812 a Connect to an Ethernet Hub Press the MDI X button on the back panel so it is in the in position and plug the 10Base T cable into the right hand LAN port Port 1 5 Connect the Console Cable optional If Windows is your operating system you will not need to connect the console cable because you will use the Remote 812 Manager to configure your unit The Remote 812 M anager uses a web browser instead of a Command Line Interface CLI If your operating system is MAC or Unix you will be 2 4 CHAPTER 2 INSTALLING THE OFFICECONNECT REMOTE 812 ADSL ROUTER using CLI Locate the serial cable included in your package Connect one end of the cable to the DB 9 console port on the Remote 812 and plug the other end into a serial port on your workstation The Remote 812 Hardware Installation is now complete Continue with the next section to verify your Remote 812 is operating correctly LED Light Ope
14. 0 html as not meeting this standard If it appears that any product that is stated to meet this standard does not perform properly with regard to such date data on and after January 1 2000 and Customer notifies 3Com before the later of April 1 2000 or ninety 90 days after purchase of the product from 3Com or its authorized reseller 3Com shall at its option and expense provide a software update which would effect the proper performance of such product repair such product deliver to Customer an equivalent product to replace such product or if none of the foregoing is feasible refund to Customer the purchase price paid for such product Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety 90 days after purchase or until April 1 2000 whichever is later OBTAINING WARRANTY SERVICE Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization Dated proof of purchase from 3Com or its authorized reseller may be required Products returned to 3Com s Corporate Service Center must be pre authorized by 3Com with a Return Material Authorization RMA number or User Service Order USO number marked on the outside of the package and sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package
15. 00 256 Netw ork Name lt name gt could not be resolved due to a timeout on the request No response was received from the DNS server to which the DNS request was sent This could be due to a network connection problem or Internet congestion Option 2 DOS Ping to ISP or Remote Site Network 1 From the a workstation on the local LAN get to an MS DOS prompt and type ping lt remote IP address gt lt enter gt where the remote IP address is the address of a host on the remote network Ex ping 10 0 0 12 If no IP Testing 3 5 address was provided contact the ISP or the remote site administrator for an IP address to ping The OfficeConnect Remote 812 will send the PING request A reply from 10 0 0 12 indicates success An example script of a failed ping is CG ping 10 00 12 Pinging 10 0 0 12 with 32 bytes of data Request timed out Request timed out Request timed out Request timed out An example script of a successful ping is C ping 10 0 0 12 Pinging 10 0 0 12 with 32 bytes of data Reply from 10 0 0 12 bytes 32 time 140ms TTL 240 Reply from 10 0 0 12 bytes 32 time 147ms TTL 240 Reply from 10 0 0 12 bytes 32 time 140ms TTL 240 Reply from 10 0 0 12 bytes 32 time 135ms TTL 240 CEN It is not unusual for the first few attempts to time out If you don t receive a response the first time try PINGing the router again If you still don t receive a response the most likely cause is incorrect routing entries
16. 5 255 0 value If you have selected RFC 1483 and have not enabled NAT you can configure a WAN Interface address or a Remote Subnet address and corresponding netmask When selecting RFC 1483 with MAC encapsulation you must specify the Remote Gateway Address If you have Configuring the OfficeConnect Remote 812 Manager 2 13 enabled NAT you will also be prompted for the WAN interface If you did not enable NAT the WAN interface address is optional If you do not configure the WAN Interface address the Remote 812 LAN ethernet address should be a public address TESTING THE CONFIGURATION Introduction This chapter contains information on testing the Configuration m General Testing a IP Testing m Advanced Troubleshooting General Testing After configuring the OfficeConnect Remote 812 for remote site connection s follow these steps to test the connections Step 1 Check Interface Status 1 Be sure the DSL cable is connected to the OfficeConnect Remote 812 and the phone jack and then check the ADSL Status LED on the front of the unit It should be green or blinking green If the unit is not in a location where you can see the LEDs go to the OfficeConnect Remote 812 M anager home page Select Monitor gt Interface Status The following table should display loopback up up U P UP Ensure that Oper Status of interface atm 1 is UP If the status of atm 1 is not UP check the cable connecti
17. 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this Install Guide Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com the 3Com logo and OfficeConnect Remote 812 are registered trademarks of 3Com Corporation 3ComFacts is a service mark of 3Com Corporation Acrobat and Acrobat Reader aree trademarks of Adobe Artisoft and LANtastic are registered trademarks of Artisoft Inc Banyan and VINES are registered trademarks of Banyan Systems Incorporated CompuServe is a registered trademark of CompuServe Inc DEC and PATHW ORKS are registered trademarks of Digital Equipment Corporation Intel and Pentium are registered trademarks of Intel Corporation AIX AT IBM NetView and OS 2 are registered trademarks and Warp is a trademark of International Business M achines Corporation Internet Explorer Microsoft MS DOS Windows Windows 95 and Windows NT are registered trademarks of Microsoft Corporation Novell a
18. NITIVE DAM AGES OF ANY KIND OR FOR LOSS OF REVENUE or profits LOSS OF BUSINESS LOSS OF INFORM ATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF ORIN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORM ANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEM ENT OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION THIS DISCLAIM ER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REM EDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law GOVERNING LAW This Limited Warranty shall be governed by the laws of the State of California U S A excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods 3Com Corporation 5400 Bayfront Plaza P O
19. OK GETTING STARTED ete e e Introduction This chapter provides instructions for pre installation of the Remote 812 a What s in the Package m What can the Remote 812 do Remote 812 Boot Modes What s in the Package Before you install the Remote 812 ADSL Router check the contents of the box against the packed contents checklist below If any of the items have been damaged in transit or are missing contact the 3Com dealer from whom the equipment was purchased Remote 812 Package Contents Remote 812 unit Power adapter and power cord Ethernet cable RJ45 RJ45 DSL Modem cable RJ11 RJ11 Console cable DB 9 DB 9 Remote 812 ADSL Router Installation M ap CD ROM containing the Remote 812 ADSL Router Online User s Guide viewable in your web browser the viewable and printable Remote 812 CLI User s Guide pdf format this Getting Started Guide pdf format Remote 812 Manager help files the Instant Update Install program and the IP Wizard Note The Instant Update Install program and the IP Wizard are operational only for Windows users at this time CHAPTER 1 GETTING STARTED What Can the OfficeConnect Remote 812 do The Remote 812 is a stand alone BRouter with data interfaces to a Local Area Network LAN and a Wide Area Network WAN Below is a representation of how your Remote 812 connects a LAN and WAN Local LAN Internet Office Connect Remote ADSL Router The
20. RA OfficeConnect 3 i Remote 812 ADSL Router Getting Started Guide Version 1 0 http www 3com com Part No 1 024 2427 00 Published February 2000 3Com Corporation 5400 Bayfront Plaza Santa Clara Califomia 95052 8145 Copyright 2000 3Com Corporation All rights reserved No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following United States Government Legend All technical data and computer software is commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227
21. Responsibility for loss or damage does not transfer to 3Com until the returned item is received by 3Com The repaired or replaced item will be shipped to Customer at 3Com s expense not later than thirty 30 days after 3Com receives the defective product 3Com shall not be responsible for any software firmware information or memory data of Customer contained in stored on or integrated with any products returned to 3Com for repair whether under warranty or not Dead or Defective on Arrival In the event a product completely fails to function or exhibits a defect in materials or workmanship within the first forty eight 48 hours of installation but no later than thirty 30 days after the date of purchase and this is verified by 3Com it will be considered dead or defective on arrival DOA and a replacement shall be provided by advance replacement The replacement product will normally be shipped not later than three 3 business days after 3Com s verification of the DOA product but may be delayed due to export or import procedures The shipment of advance replacement products is subject to local legal requirements and may not be available in all locations When an advance replacement is provided and Customer fails to return the original product to 3Com within fifteen 15 days after shipment of the replacement 3Com will charge Customer for the replacement product at list price WARRANTIES EXCLUSIVE IF A 3COM PRODUCT DOES NOT OPERATE A
22. S WARRANTED ABOVE CUSTOM ER S SOLE REM EDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEM ENT OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERM S OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEM ENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED 3COM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEM PTS TO OPEN REPAIR OR MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PU
23. al pairs on Ethernet port 1 When MDI X is out not depressed Port 1 is pinned the same as the remaining 3 ports In this mode a workstation s Ethernet port or the cascade port on another hub can be connected to any of the four ports on the unit When M DI X is pressed in then Port 1 on the unit becomes a cascade hub port for connection to a non cascade port on another hub The M DI X button must be out to use Port 1 for connection to a workstation a ADSL Modem Port An RJ11 line port connects your Remote 812 to the telephone company wall jack An RJ11 modem cable is provided OfficeConnect Remote 812 Hardware Installation 2 3 a Stacking Clip A stacking clip is provided which will allow you to stack your OfficeConnect Remote 812 with other 3Com equipment if necessary Hardware Configuration 1 Select a Boot Option The Remote 812 has three boot options These are controlled by the settings of the 4 DIP Dual Inline Package switches on the back of the unit Boot options only affect the operation of a unit which does not presently have any configuration settings i e the unit is new the Configuration reset button has been pressed or a delete configuration command has been executed from the CLI or Remote 812 Manager interface See the section about DIP switch settings in Chapter 1 Getting Started 2 Connect the DSL Modem Line Use the modem cable provided to connect the Remote 812 ADSL port
24. and 4 and with National Differences as specified in the Test Report TS001 and AS NZS3260 Australian New Zealand standard for Safety of Information technology equipment Including Electrical Business Equipment Special Notes CORP HRUBLESERMEAERMBRS VCCI ORM KEOSDSABWARARECT CORB REEHTERTZIE RRELTUETA COREMI VAST LEY gt RRICEELT ERENDE HEMBESIRIITANDO ES RR SAS Cito TELODEDENELTFSA bs Translation This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment VCCI If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual 3COM CORPORATION LIMITED WARRANTY This warranty applies to customers located in the United States Australia Canada except Quebec Ireland New Zealand U K and other English language countries and countries for which a translation into the local language is not provided HARDWARE 3Com warrants to the end user Customer that this hardware product will be free from defects in workmanship and materials under normal use and service for the following length of time from the date of purchase from 3Com or its authorized reseller Five 5 years 3Com s sole obligation under this express warranty shall be at 3Com s option and expense to repair the defective product or part deliver to
25. ate periodically checks the 3Com web site for a new release of the Remote 812 code When a new release of the code is found Instant Update copies it to your workstation You will then need to install the code onto your Remote 812 unit This procedure is explained in the OfficeConnect Remote 812 ADSL Router Online User s Guide on your Installation CD Configuring the OfficeConnect Remote 812 Manager Configuring in Bridge Only Mode If you selected Bridge Only Mode as your Boot Option no further action is needed You should be connected to your ISP or remote office If you can t access the remote site examine the DIP switch settings on your unit To reset to a different Boot Mode change the DIP switch settings and then hold the reset button on the back of the router in for five seconds while powering on the router 2 8 CHAPTER 2 INSTALLING THE OFFICECONNECT REMOTE 812 ADSL ROUTER If you selected DHCP Smart Mode or Unconfigured Mode your Remote 812 must be assigned an IP address in order for your web browser to communicate with it You must also have an administrative login profile user name and passw ord assigned A If you assign the IP address with DHCP Smart Mode or with the IP Wizard the administrative login name is root and the password is root After you access the unit with your web browser you are strongly advised to delete this login profile and create a new one with a secure name and password Maximum character
26. bie DH R nba OMS we o cal DRG Tara Tuech Oriar Workstation Configuration Using DHCP Smart Mode B 3 Be careful not to remove the Host Name accidentally if there is one in the box Remove any DNS servers listed after the DNS Server Search Order field Accept all of the networking changes Reboot your workstation then proceed to the next section Software Installation e to SAFETY INFORMATION W hen using the unit observe the following safety information Retain this user guide for later use and pass it on to subsequent owners managers of the unit The power adapter supplied with the unit is fitted with a molded plug for connection to a standard electrical mains system supply socket If this plug is not suitable for connection to your mains supply contact your reseller for advice Do not attempt to connect to the mains supply using an inappropriate mains adapter Protect the unit from sudden transient increases and decreases in electrical power by fitting it with an in line surge suppressor or uninterruptible power supply Products manufactured by 3Com are safe and without risk provided they are installed used and maintained in good working order and in accordance with their instructions and recommendations Should any of the following conditions occur isolate the electricity supply and refer to your 3Com reseller m If the case or cover is not correctly fitted If the case is dama
27. ble lectrique utilis doit tre conforme aux normes locales et nationales du pays et ne doit en aucun cas contrevenir aux normes de s curit d utilisation de l appareil veuillez consulter la section Approvals Agr ments au dos du pr sent manuel D connectez l adaptateur lectrique avant de d placer l appareil L alimentation ne peut tre d connect e de l appareil qu en retirant l adaptateur de l appareil ou de la prise de courant Ne connectez l appareil qu en conformit avec les exigences techniques des ports de connexion de l appareil Les normes de s curit de chaque port sont les suivantes m Les ports identifi s par les tiquettes XXXX et YYYY TNV Les circuits TNV Telecoms Network Voltage tension du r seau de t l communications sont des circuits qui en condition normale d utilisation transportent les signaux de t l communication m Les ports identifi s par les tiquettes AAAA et BBBB SELV Les circuits SELV Safety Extra Low Voltage tr s basse tension de s curit sont des circuits secondaires qui sont concus et prot g s pour qu en conditions normales et a d faillance unique la tension n exc de jamais la valeur de s curit de 42 2 V en cr te ou 60 V DC L appareil ne contient aucun fusible remplacable par l utilisateur ni aucune pi ce dont la maintenance peut tre effectu e par l utilisateur Si un probl me physique survient dans l appareil qui ne peut tre r solu au moye
28. e it with 2 6 CHAPTER 2 INSTALLING THE OFFICECONNECT REMOTE 812 ADSL ROUTER If you are using MAC or Unix you will need to use the console port and a terminal emulator program to access CLI using the settings 9600 Bits per Second 8 Data Bits No Parity Flow control equal to Xon Xoff Refer to the CLI Users Guide which is a pdf file on the Install CD fora description of the commands to use OfficeConnect Remote 812 Software Installation The Remote 812 Install CD contains the Online Guides the IP Wizard Utility and the 3Com Instant Update software The IP Wizard and Instant Update are available at this time only for Windows users If you are a Windows user and are doing a normal install your install CD should be automatically copying the basic files you need to complete your installation at this point The CD also contains Microsoft Internet Explorer 4 and Adobe Acrobat Reader 3 01 If you are a MAC or Unix based user copy or refer to the CLI Users Guide for instructions on using the CLI and the Quick Setup and QuickVC programs to complete your installation or Netscape Navigator 3 0 you should install the Microsoft Internet Explorer 4 included on this CD in order to use the web based OfficeConnect Remote 812 Manager for configuring your Remote 812 You must also have Adobe Acrobat Reader installed to view the PDF formatted CLI Guide included on this CD If you are not installing the Remote 812 at this ti
29. em four RJ 45 jacks for the LAN interface one DB 9 jack for the console interface and one DC jack D 2 APPENDIX D SPECIFICATIONS ADSL Interface one RJ 11 jack Pin 1 Not loaded Pin 2 Not used Pin 3 Ring Pin 4 Tip Pin 5 Not used Pin 6 Not loaded LAN Interface four RJ 45 jacks Pin 1 Transmit Data Pin 2 Transmit Data Pin 3 Receive Data Pin 4 NC Pin 5 NC Pin 6 Receive Data Pin 7 NC Pin 8 NC Console Interface DB 9 Default configured as DCE Pin 1 DCD LL lt PC Pin 2 Transmit Data LL gt PC Pin 3 Receive Data LL lt PC Pin 4 DTR LL lt PC Pin 5 Ground Pin 6 DSR LL gt PC Pin 7 RTS LL lt PC Pin 8 CTS LL gt PC Pin 9 RI LL gt PC A About This Guide 1 C 8 ADSL Modem Port 2 2 Advanced Troubleshooting 4 6 Assigning an IP address 2 8 boot option selecting 2 3 C Changing Boot Options 2 6 Configuration Planning Forms 2 6 Configuration Testing the 4 1 Console Cable Connecting 2 3 Console Port 2 2 conventions notice icons About This Guide text About This Guide 2 D Default Bridge Mode Workstation Configuration Using 2 6 Default Bridge Mode workstation configuration using A 1 DHCP Smart M ode Configuration using A 1 DIP Switches 2 2 DNS Errors 4 4 DOS Ping 4 4 E Ethernet LAN Ports 2 2 Ethernet Hub connecting to 2 3 F FLASH memory 2 6
30. f the OfficeConnect Remote 812 ADSL Router The guide is intended for both first time and experienced computer network users who want to install and use the OfficeConnect Remote 812 If you are working with a bridge or router for the first time it is possible you may make mistakes We have tried to identify the likely errors you may make and have provided hints and tips to help you recover from error situations With your new Remote 812 we have provided an Installation CD and an Installation Map If you are using Windows you should should put the Installation CD in your C ROM drive and follow the steps given on the screens using your foldout Map If your operating system is MAC or Unix based you will commence by following the steps on the Map to set up the hardware and then copying or referencing files on the CD at Step 4 In Step 5 Configuring the Remote 812 you will follow the instructions given for the type of Boot Mode you have configured There will be small differences in the procedure Once you have carried out the initial configuration of the unit you can carry out additional configuration to optimize the unit s performance on your network Refer to the OfficeConnect Remote 812 Online User s Guide install from your OfficeConnect Remote 812 Installation CD for advanced configuration options and the Online HTML Help click the context sensitive help button at the bottom of each configuration screen for more information
31. g yourself with the connections will help in properly setting up your Remote 812 2 2 CHAPTER 2 INSTALLING THE OFFICECONNECT REMOTE 812 ADSL ROUTER m Console Port You should not need to use the Console Port unless you are setting up in Unconfigured Mode and thus need to use the Command Line Interface CLI to configure your router The DB 9 terminal port connects the Remote 812 with your console Then you would use a terminal emulator program to access CLI and run Quick Setup and QuickVC The Installation M ap gives instructions a Reset button This button resets the configuration of the router See Appendix B for more information about resetting your router s configuration with the reset button a DIP Dual Inline Package Switches 4 Switches 1 through 4 can be turned on and off in certain combinations for different configurations See the section titled OfficeConnect Remote 812 Boot Options in Chapter 1 for complete instructions on which switches to set for which options a Power Inlet The power port attaches to an external 15 volt DC power supply included in your package The other end of the power supply cable connects to a standard electrical socket a Ethernet LAN Ports 4 The shielded 8 pin RJ45 Ethernet 10Base T ports connect the Remote 812 with the LAN A 10Base T cable is supplied in the package to make this connection a MDI X Switch Swaps the transmit Tx and receive Rx sign
32. g Technologies 25 Royal Crest Court Suite 200 Markham ONT L3R 9X4 Centre de guarantie et de service apresvente Keating Technologies 25 Royal Crest Court Suite 200 Markham ONT L3R 9X4 INTERNATIONAL DECLARATION OF CONFORMITY Electromagnetic Compatibility This equipment was tested and found to conform to the Council Directive 89 336 EEC for electromagnetic compatibility Conformity with this Directive is based upon compliance with the following harmonized standards EN55022 1994 A1 1995 A2 1997 CISPR 22 1993 Limits and Methods of Measurements of Radio Interference This equipment conforms to the Class B limits AS NZS3548 Australian New Zealand Limits and Methods of Measurement of Information Technology equipment This equipment conforms to the Class B limits EN 50082 1 1992 Electromagnetic Compatibility Generic Immunity Standard Residential Commercial and Light Industrial Environment January 1992 With IEC 801 2 1984 IEC 801 3 1984 IEC801 4 1988 Safety Low Voltage Directive This equipment was tested and found to conform to the Council Directive 72 23 EEC for safety of electrical equipment Conformity with this Directive is based upon compliance with the following harmonized standard IEC 950 1991 Second Edition with Amdts No 1 1992 2 1993 3 1995 and 4 1996 Safety of Information Technology Equipment Including Electrical Business Equipment EM KO TSE 74 SEC 207 98 EN60950 1992 with Amdts 1 2 3
33. g the power adapter from the unit or from the socket outlet Only connect apparatus complying with the relevant interface requirements to the ports on this unit The safety status of the ports on this equipment are as follows Ports identified by the labels XXXX and YYYY TNV TNV Telecoms Network Voltage is a circuit which under normal operating conditions carries telecommunication signals Ports identified by the labels AAAA and BBBB SELV SELV Safety Extra Low Voltage is a secondary circuit which is designed and protected so that under normal and single fault conditions the voltage between any two accessible parts does not exceed a safe value 42 2 V peak or 60 V DC There are no user replaceable fuses or user serviceable parts inside the unit If there is a physical problem with the unit that cannot be solved with problem solving actions in this guide contact the 3Com reseller from whom the equipment was purchased If the units are stackable only stack similar units WARNING Twisted Pair RJ 45 data ports These are shielded RJ45 data sockets They cannot be used as telephone sockets Only connect RJ45 data connectors to these ports Wichtige Sicherheitsinformationen A WARNUNG Warnungen enthalten Anweisungen die Sie zu Ihrer pers nlichen Sicherheit befolgen m ssen Bitte halten Sie sich daran Bitte lesen Sie die folgenden Informationen aufmerksam ehe Sie die Einheit installieren Lassen Sie bei Ins
34. g the Remote Site Wizard access the Remote Site profile from the Home page by selecting Configuration then Remote Sites Remote Site IP Wizard field descriptions Remote Site Name The Remote Site Name is used to identify the profile and it s associated parameters The name can be up to 32 characters and typically describes the remote site you are connected to such as my_isp or my_corp Network Service Your Service provider should provide you with the type of Network Service to configure for your WAN connection The Remote 812 supports the following Network Services PPP The Point to Point Protocol is a WAN interface protocol between the Remote 812 and your ISP s Remote Server The protocol provides built in negotiation for addresses and connection parameters and can route multiple protocols over a single link m RFC 1483 Isa defined protocol standard that describes two encapsulation methods for carrying network traffic over ATM AAL5 The encapsulation methods routed and bridged must be configured the same on both ends of the link To select routed encapsulation select RFC 1483 To select bridged encapsulation select RFC 1483 with MAC encapsulation m RFC 1483 with MAC encapsulation specifies RFC 1483 with a bridge encapsulation This feature enables the Remote 812 to function as a router but to work ina CHAPTER 2 INSTALLING THE OFFICECONNECT REMOTE 812 ADSL ROUTER bridged environment When enabled the network
35. ged If the unit begins to make an odd noise smell or smoke If the unit shows signs of a distinct change in performance Never install telephone wires during a thunder storm or install telephone connection sockets in wet locations unless the socket is specifically designed for wet locations Do not touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface Always exercise caution when installing or modifying telephone lines Do not spill food or liquids on the unit If the unit gets wet isolate the electrical supply and contact your 3Com reseller Do not push any objects into the openings of the unit Doing so can cause fire or electric shock by shorting out internal components C 2 APPENDIX C SAFETY INFORMATION m Ensure nothing rests on the unit s system cables and that the cables are not located where they can be stepped on and cause damage to the unit m Keep the unit away from radiators and heat sources Allow 25 mm 1 inch around the unit or stack to provide adequate air circulation m Install the unit in a clean area that is free from dust or extreme temperatures m The unit has been designed to be a free standing unit or stacked with other OfficeConnect Remote units Do not place anything else on top of the unit s case m Allow a clearance gap of at least 50 mm 2 in from the rear panel of the unit to allow for cable access m This unit conta
36. he network addresses correct Is the Network Service PPP or RFC 1483 correct Is the remote site profile ATM information VPI VCI correct If necessary contact your ISP or remote site administrator to confirm the information provided to you When all IP Testing 3 3 problems are resolved continue to the IP testing section below IP Testing Run a PING to make sure the OfficeConnect Remote 812 can reach the remote router You can PING by using the OfficeConnect Remote 812 Manager from MS DOS or test the connection through your Internet Service Provider PINGing from the OfficeConnect Remote 812 Manager will test the connection from the OfficeConnect Remote 812 to the network The DOS PING will check the connection from your PC through the OfficeConnect Remote 812 ADSL Router to the network You can also test the connection using your Internet Browser if you have Internet access Option 1 OfficeConnect Remote 812 Manager Ping to ISP or Remote Site Network Open the OfficeConnect Remote 812 Manager select Tools gt Ping Enter the address you wish to ping whether it is the ISP or a remote site Press the Submit button A Ping Response screen will appear with the response from the ping The following responses may occur Ping Responses lt IPAddress gt is alive The PING was successful If aname was entered in the Ping page input field the corresponding IP address is displayed on the Response page
37. ins a lithium battery which is attached to a microchip on the printed circuit board The defective battery must be disposed of safely in accordance with the manufacturers instructions Cette unit contient une pile au lithium attach e a une puce sur la carte a circuit imprim Se d barrasser de la pile d fectueuse en toute s curit conform ment aux instructions du fabricant m Normal operations of this unit could be interrupted by a lightning surge In this event the user must recycle the power to the unit in order to establish normal operating conditions Important Safety Information WARNING Warnings contain directions that you must follow for your personal safety Follow all instructions carefully Please read the following information carefully and thoroughly before installing the unit m Take exceptional care during the installation and removal of the unit m Locate the unit close to the main socket outlet and ensure that the main socket is accessible m Use the power adapter supplied with the unit to ensure compliance with national and international safety standards If there is no power adapter supplied the main cordset used must be compliant with the local and national regulations of the target country and must not violate the safety approval of the product refer to the section at the back of this manual Disconnect the power adapter before moving the unit Power can only be disconnected from the unit by removin
38. level addresses are used for forwarding but the MAC layer addresses are pre pended in the ethernet header over the Wide Area Connection ATM VC Parameters Your Service provider should provide you with the Virtual Path Identifier VPI and Virtual Connection Identifier VCI values to configure for your connection These are pre assigned virtual path information used to route ATM cells through the network to your ISP Netw ork Address Translation This feature enables many workstations on the LAN to share a single public address when accessing information over a public network Internet Enable this feature if you have a Single User Account with your ISP and disable it if you have been provided public IP addresses to use on the LAN WAN IP Information Your Service provider will provide you with the public IP address es to use on your WAN Interface or on the LAN If you have selected PPP as your Network Service the WAN IP addresses will be dynamically learned from the Remote PPP Server The Remote 812 will not prompt you for WAN IP Information if PPP has been selected If you have selected RFC 1483 and have enabled Network Address Translation NAT you will be prompted for the WAN interface Address This is the single public address that will be shared by all privately addressed clients on your LAN when they access the public network You will also be prompted for a corresponding netmask which will default to a class C 255 25
39. match values your Service Provider has given you The Remote 812 will power up with the following configuration m Bridge network on the LAN Interface A remote site profile named bridge is set up to bridge all traffic with RFC 1483 encapsulation on the specified VPI VCI m Spanning Tree Disabled m Administrative Login profile User Name root and Password root Option Three Unconfigured Mode Set all switches to OFF to boot your unit in Unconfigured Mode You must set all of the configuration parameters This allows you complete flexibility with your configuration gt INSTALLING THE OFFICECONNECT REMOTE ee 812 ADSL ROUTER Introduction In this release of the OfficeConnect Remote 812 we have provided an Installation M ap and Install CD to assist in your setting up your unit and getting started This chapter provides more information on the process for your assistance OfficeConnect Remote 812 Hardware Installation Hardware Configuration LED Light Operation Workstation Configuration and selecting a M ode Remote 812 Software Installation Changing the Login Name and Password Starting the Remote 812 Manager Configuring the Remote 812 OfficeConnect Remote 812 Hardware Installation This section provides a quick hardware setup procedure for the Remote 812 Follow the steps below to learn more about setting up your router Back Panel Features Below is a representation of the back panel Familiarizin
40. me but you want to copy the information and help files you may do so from the Install CD Main Menu If you do not have at least Microsoft Internet Explorer 3 02 The Remote 812 is shipped with its operational software pre installed in the unit s FLASH memory A copy of the operational software is also provided on the CD The Remote 812 operational software the nac file gt included on the CD is copied to your hard drive and not the Remote 812 unit Unless you specify otherwise it is Configuring the OfficeConnect Remote 812 M anager 2 7 installed to the default location C Program Files 3Com ocr812 1_0 Update If you need to reload the software on your unit please refer to the OfficeConnect Remote 812 ADSL Router Online User s Guide on your installation CD a If you need to install Microsoft Internet Explorer 4 launch the installation by putting the Remote 812 Installation CD in your CD ROM drive and selecting Install Internet Explorer 4 from the menu a If you need to install the Adobe Acrobat Reader to view your printable files launch the installation by putting the Remote 812 Installation CD in your CD ROM drive and selecting Install Adobe Acrobat 3 01 from the menu m You may optionally choose to install the 3Com Instant Update utility Launch the installation by putting the Remote 812 Installation CD in your CD ROM drive and selecting Install 3Com Instant Update from the menu Instant Upd
41. mover la unidad La nica forma de interrumpir el paso de corriente consiste en desenchufar el adaptador de la unidad o de la toma de corriente No deben conectarse a los puertos de la unidad aparatos que no cumplan los requisitos de la interfaz en uso Los puertos de la unidad son de los siguientes tipos Puertos con etiqueta XXXX o YYYY TNV TNV Telecoms Network Voltage es un circuito que en condiciones normales transmite se ales de telecomunicaci n Puertos con etiqueta AAAA o BBBB SELV SELV Safety Extra Low Voltage es un circuito secundario dise ado para que el voltaje entre dos puntos accesibles no exceda l mites seguros 42 2 V punta 6 60 V CC en circunstancias normales o de fallo simple La unidad no contiene fusibles ni otros componentes que el usuario pueda cambiar o reparar De producirse problemas cuya resoluci n no se explique en esta gu a p ngase en contacto con el proveedor de 3Com Si las unidades que posee son apilables acople las que sean similares entre si ServiceConnect la conexi n de tierra debe centrarse con respecto a la base del bastidor de ServiceConnect 2000 ADVERTENCIA puertos de datos de par trenzado RJ 45 Son enchufes blindados RJ45 a los que s lo deben acoplarse conectores de datos RJ45 No pueden utilizarse como enchufes telef nicos Informazioni importanti per la sicurezza A AVVERTENZA il testo delle awertenze riporta importanti istruzioni alle quali occorre attenersi per m
42. n and safety requirements Industry Canada does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions might not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make electrical ground connections by themselves but should contact the appropriate inspection authority or an electrician as appropriate Canadian Modem Users Your warranty and repair service center is Keatin
43. n des techniques de d pannage du pr sent manuel contactez le revendeur 3Com qui vous a fourni l appareil Si vous disposez de plusieurs appareils empilables sur racks n empilez que les appareils similaires ServiceConnect uniquement connectez la terre au milieu de la base du rack ServiceConnect 2000 C 6 APPENDIX C SAFETY INFORMATION AVERTISSEM ENT ports de donn es RJ45 a paires torsad es Il s agit de prises de donn es RJ45 blind es Elles ne peuvent tre utilis es comme prises de t l phone Elles ne doivent recevoir que les connecteurs de donn es RJ 45 Medidas de seguridad importantes A ADVERTENCIA las advertencias contienen instrucciones que es preciso seguir al pie de la letra para evitar da os personales Antes de instalar la unidad lea atentamente la siguiente informaci n Tome todas las precauciones necesarias a la hora de instalar o desinstalar la unidad Coloque la unidad cerca de una toma de corriente de f cil acceso Utilice el adaptador de corriente suministrado con la unidad de este modo se asegura el pleno cumplimiento de las normas de seguridad nacionales e internacionales En caso de no recibir un adaptador con la unidad deber utilizar un cable que responda a los requisitos estipulados por la normativa local o nacional pertinente y que no contravenga la garant a de seguridad del producto consulte la secci n relativa a este punto al final de esta gu a Desenchufe el adaptador antes de
44. n unico guasto la tensione tra due parti accessibili qualsiasi non superi il valore di sicurezza 42 2 V picco o 60 V CC C 8 APPENDIX C SAFETY INFORMATION m All interno dell unit non vi sono fusibili sostituibili dall utente o parti la cui manutenzione pu essere effettuata dall utente Se si verifica un problema che non si in grado di risolvere seguendo le istruzioni per la risoluzione dei problemi riportate nel presente manuale contattare il rivenditore 3Com presso il quale si acquistata l unit Se le unit sono impilabili impilare solamente unit simili Solo per ServiceConnect collegare il filo di massa di sicurezza in posizione centrale sulla base dell unit rack ServiceConnect 2000 AVVERTENZA porte dati RJ45 per doppino intrecciato Si tratta di prese dati RJ45 schermate e non possono essere utilizzate come prese telefoniche Collegare solamente connettori dati RJ45 a queste porte SPECIFICATIONS to Introduction This appendix features the Specifications for the OfficeConnect Remote 812 ADSL Router General Specifications Pow er requirements 10 watts maximum Temperature requirements 0 50 degrees C operating 35 to 70 degrees C shipping and storage Humidity requirements 0 95 non condensing operating 0 100 non condensing shipping and storage MTBF Mean Time Between Failures 165 000 hours Jacks The OfficeConnect Remote 812 has one RJ 11 jack for the ADSL Mod
45. nd NetWare are registered trademarks of Novell Inc PictureTel is a registered trademark of PictureTel Corporation UNIX is a registered trademark of X Open Company Ltd in the United States and other countries Other brand and product names may be registered trademarks or trademarks of their respective holders CONTENTS ABOUT THIS GUIDE Introduction 1 Conventions 2 GETTING STARTED Introduction 1 1 What s in the Package 1 1 What Can the OfficeConnect Remote 812 do 1 2 OfficeConnect Remote 812 Boot Mode Options 1 3 Option One DHCP Smart Mode 1 3 Option Two Default Bridge Mode 1 4 Option Three Unconfigured Mode 1 4 INSTALLING THE OFFICECONNECT REMOTE 812 ADSL ROUTER Introduction 2 1 OfficeConnect Remote 812 Hardware Installation 2 1 Back Panel Features 2 1 Hardware Configuration 2 3 LED Light Operation 2 4 Workstation Configuration 2 4 Workstation Configuration Using DHCP Smart Mode 2 5 Workstation Configuration Using the Default Bridge Mode 2 5 Workstation Configuration Using the Unconfigured Mode 2 5 OfficeConnect Remote 812 Software Installation 2 6 Configuring the OfficeConnect Remote 812 Manager 2 7 Configuring in Bridge Only Mode 2 7 Configuring in DHCP Smart Mode 2 8 Configuring in Unconfigured Mode 2 8 Getting Started with the OfficeConnect Remote 812 Manager 2 9 Configuration Using the Remote Site Wizard 2 10 Remote Site IP Wizard field descriptions 2 11 Remote Site Name 2 11 Network Service 2
46. need to configure some parameters on your workstation You should set up the workstations on the OfficeConnect Remote 812 s LAN to automatically obtain their IP address This is the default setting in Windows 95 If you have configured IP addresses manually on your LAN you should use the following procedure on each workstation to allow them to automatically learn the new addresses instead The following is an example of this procedure on a workstation running Windows 95 Open the Control Panel Select Netw ork gt Configuration gt TCP IP to access the TCP IP Properties Menu r HE rie Brip To nma DH Coi i Vi ler l AS Cordier Packen Tag eg ug ors Aa e rai il ia p irim ee ee ri ha hi valli he ha cada I sich hem ei m id Es te Select the Gateway tab Remove any IP addresses in the Installed Gateways field B 2 APPENDIX B CONFIGURING YOUR WORKSTATION TO BE A DHCP CLIENT 2 Select the IP Address tab TCS Pepper met Heine pie pisana m WMS Config tie P Acer Aan DF adds i a perio dai cod A paa fed dots sd sion IP keiten ak RE chert Le mpeg re re em ipo iin tha ra brio EE basare sr DP eet bras alle D Specie an IF ce Sen EA CE 3 Check the Obtain an IP Address Automatically button This will cause the workstation to request an IP address from the OfficeConnect Remote 812 4 Select the DNS Configuration tab EE e Binding Akmed He mA e 7 Dima
47. on to make sure it is securely plugged into the unit and check 3 2 CHAPTER 3 TESTING THE CONFIGURATION the cable to make sure it is not damaged If there are no apparent cable problems contact your service provider Step 2 Check Network Status gt Check that all LAN and WAN networks are up From the OfficeConnect Remote 812 Manager home page select Monitor gt Networks gt Network Status You should see one active network for each of the LAN protocols configured IP IPX and or Bridge You should also see an active network for each of the protocols configured over each remote site For example if you have a remote site profile for Internet access you should see a corresponding IP network in the table If you are connected to a remote office with IP routing you should see corresponding networks for this too m Below is an example wherein an IP network is configured over the LAN indicated by eth 1 and the remote site red is configured for IP over the WAN indicated by atm 1 Name Prot Int State Type Network Address ip IP eth ENABLED STATIC 192 168 200 254 C red ip I4 IP at 1 ENABLED DYNAMIC 10 0 0 254 H If you don t see the expected networks there is probably a remote site profile configuration error You should check the following in the Configuration gt Remote Site WAN screens Is the remote site enabled Is the protocol IP enabled Are t
48. orkstations on the Remote 812 s LAN to automatically obtain their IP address This is the default setting in Windows 95 If you have configured IP addresses manually on your workstation verify that the IP address is on the 192 168 200 0 Class C subnet and that the default router is 192 168 200 254 Note Refer to Appendix B for instructions on how to change or verify that your workstation is configured for automatic assignment of an IP address and corresponding parameters After you have configured your workstation proceed to the next section Software Installation Workstation Configuration Using the Default Bridge Mode When the Remote 812 is configured as a bridge refer to your Service Provider s instructions on how to set up your workstation Proceed to Chapter 3 Testing the Configuration Workstation Configuration Using the Unconfigured Mode When the Remote 812 is not configured with an IP address on the LAN you must use the IP Wizard program which is included on your CD or connect to the console port to configure an IP address before you can access the unit with a Web Browser Proceed to the next section Office Connect 812 Software Installation for instructions on installing the CD Then if you are using Windows refer to the subsequent section Assigning an IP Address with the IP Wizard The IP Wizard will detect your Remote 812 on the LAN and then prompt you to specify the IP address you want to configur
49. ose configured in Bridge Only Mode but with alternate VPI VCI settings will be using Command Line Interface CLI Connect the console cable provided with the Remote 812 kit to the router and a Com port on your workstation Use a terminal emulator program to access the Command Line Interface using the following settings Bits per second 9600 Data Bits 8 Parity None Flow control Xon Xoff Then run Quick Setup and then QuickVC Getting Started with the OfficeConnect Remote 812 Manager 1 When your web browser opens up to get to the Remote 812 home page either enter the unit s LAN IP address or if DHCP Smart Mode is in use the DNS host name ocrdsl 3com com into the Location or Address field of your web browser Notice that typing the http is optional for example you can type simply 192 168 200 254 2 The web browser will then prompt you to log in User Name Password Cancel Enter the administrative login name and password default login name root and Password root 2 10 CHAPTER 2 INSTALLING THE OFFICECONNECT REMOTE 812 ADSL ROUTER After successful authentication you will be presented with the Remote 812 Wizard page ES Prie FREE LE m gt aaa Ain he ra Marea Tana AL O rn Paba par EA WC Pre we E va ES a A EL a E Crati Eu nr am E t mensili ad m alna ma E Ridi Bea Brad en fanaa hires a E mara i n run SA m pe nas penea Bhi a ps le
50. otivi di sicurezza Seguire attentamente tutte le istruzioni Prima di installare l unit leggere attentamente le informazioni riportate di seguito Procedere con estrema cautela durante l installazione e la rimozione dell unita Collocare l unit vicino a una presa di corrente e verificare che la presa sia accessibile Per garantire la conformita alle norme di sicurezza nazionali e internazionali usare l adattatore di corrente fornito con l unit Se l adattatore non compreso il cavo alimentatore deve essere conforme alle norme locali e nazionali del paese di destinazione nonch all omologazione di sicurezza del prodotto per ulteriori informazioni consultare la sezione relativa alle omologazioni riportata alla fine del manuale Scollegare l adattatore prima di spostare l unit Per scollegare l unit occorre rimuovere l adattatore dall unit stessa o dalla presa di corrente Collegare alle porte dell unit solamente apparecchi conformi ai requisiti della relativa interfaccia Le specifiche riguardanti la sicurezza delle porte sono le seguenti Porte contrassegnate dalle targhette XXXX e YYYY TNV TNV Telecoms Network Voltage un circuito che in normali condizioni di esercizio trasmette segnali di telecomunicazione m Porte contrassegnate dalle targhette AAAA e BBBB SELV SELV Safety Extra Low Voltage un circuito secondario ideato e protetto in modo tale che in condizioni normali e in caso di u
51. previously configured To erase the existing configuration reference Appendix A The DIP switch settings and the corresponding Boot Mode option are as follows Table 1 1 DIP Switch Settings 1 2 3 4 Mode off on off off DHCP Smart Mode off off on off Default Bridge Mode VPI 0 VCI 35 off off off on Default Bridge M ode VPI 8 VCI 35 off off off off Unconfigured Mode Option One DHCP Smart Mode You can use the DHCP Smart M ode if m You plan on using private addresses on the LAN i e your Service Provider has provided you with only 1 public IP address m You plan on using the Remote 812 s DHCP Server The Remote 812 will power up with the following DHCP Smart Mode configuration m LAN IP address 192 168 200 254 Netmask 255 255 255 0 m DHCP IP address pool 40 addresses 192 168 200 1 40 DNS name ocrdsl 3com com 1 4 CHAPTER 1 GETTING STARTED m Administrative Login profile User Name root and Password root Option Two Default Bridge Mode Use this mode if you want the Remote 812 to function asa bridge automatically with no special configuration You will not be required to use the Setup Wizard or install any software from the CD unless you want to change the configuration or if you would like to use Instant Update in the event a software update to your Remote 812 is posted on 3Com s web site you can install from the CD at any time Verify the VPI VCI settings in the table above
52. ration After you boot up the LEDs indicate whether the Remote 812 is working properly and when certain features are in use There are four sets of LEDs on the Remote 812 They operate as shown in the following table Table 2 1 LED Operation LED Group LED Indicator Status Operation Alert Flashing Software is initializing Power Power ON Power is on ADSL Link ADSL OFF No signal has been detected Status connection Green Link is up Blinking Link is up data transfer is occurring Green Orange The unit is attempting to achieve synchronization with the CO equipment LAN Status Client ON A client is connected to the Ports 1 4 Connection corresponding port on the hub If an LED is not operating properly consult the OfficeConnect Remote 812 Online User s Guide and refer to the section on Troubleshooting If the ADSL LED is off there may be a problem with the ADSL cable or line However you can continue setting up your Remote 812 even if the ADSL Link Status LED is off Workstation Configuration The IP configuration on your Workstations must correspond with the Remote 812 configuration The Workstation Configuration 2 5 following sections detail your options given the Boot Mode you have selected Workstation Configuration Using DHCP Smart Mode If you have chosen to utilize DHCP Smart Mode you will need to configure some parameters on your workstation For DHCP Smart Mode you must set up all w
53. s provided by third parties that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected For any third party products listed in the 3Com software product documentation or specifications as being compatible 3Com will make reasonable efforts to provide compatibility except where the non compatibility is caused by a bug or defect in the third party s product or from use of the software product not in accordance with 3Com s published specifications or user manual THIS 3COM PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD PARTY SOFTWARE THE USE OF WHICH IS GOVERNED BY A SEPARATE END USER LICENSE AGREEMENT THIS 3COM WARRANTY DOES NOT APPLY TO SUCH THIRD PARTY SOFTWARE FOR THE APPLICABLE WARRANTY PLEASE REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE YEAR 2000 WARRANTY In addition to the Hardware Warranty and Software Warranty stated above 3Com warrants that each product sold or licensed to Customer on and after January 1 1998 that is date sensitive will continue performing properly with regard to such date data on and after January 1 2000 provided that all other products used by Customer in connection or combination with the 3Com product including hardware software and firmware accurately exchange date data with the 3Com product with the exception of those products identified at 3Com s Web site http www 3com com products yr200
54. tallation und Abbau besondere Vorsicht walten Stellen Sie die Einheit in der N he einer Stromquelle auf und achten Sie darauf da diese zug nglich ist Verwenden Sie immer den mitgelieferten Netzadapter damit die Einhaltung nationaler und internationaler Sicherheitsnormen gew hrleistet ist Wurde kein Adapter mitgeliefert mu das verwendete Netzkabel den lokalen und nationalen Bestimmungen des Landes entsprechen und darf die Sicherheitsbestimmungen des Produkts siehe den C 4 APPENDIX C SAFETY INFORMATION entsprechenden Abschnitt am Ende dieses Handbuchs nicht verletzen m Trennen Sie den Netzadapter von der Stromversorgung bevor Sie die Einheit bewegen Die Einheit kann nur von der Stromversorgung getrennt werden indem Sie die Verbindung des Netzadapters entweder von Einheit oder der Stromquelle trennen m Schlie en Sie nur Ger te an den Schnittstellen dieser Einheit an die den Interface Voraussetzungen entsprechen Die Sicherheitsmerkmale der Schnittstellen dieses Ger ts sind Schnittstellen mit der Bezeichnung XXXX und YYYY TNV TNV Telecoms Network Voltage ist ein Schaltkreis auf dem unter normalen Betriebsbedingungen Telekommunikationssignale bertragen werden Schnittstellen mit der Bezeichnung AAAA und BBBB SELV SELV Safety Extra Low Voltage ist ein sekund rer Schaltkreis der unter normalen und Single Fault Bedingungen so eingerichtet ist da die Spannung zwischen zwei zug nglichen Bauteilen einen
55. ws IL 60008 U S A Telephone 847 262 5000 FCC Class B Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful electromagnetic interference and 2 this device must accept any interference received including interference that may cause undesired operations FCC Notice Radio and Television Interference Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures m Reorient of relocate the receiving antenna m Increase the separation between the equipment and receiver m Connect the equipment into an outlet on a circuit different from that to which the receiver is connected m Consult the dealer or an experienced radio TV

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