Features
Contents
1. Wait for CallBack to dial for outside access 5 SR If you would like to make several H CN calls using the Personal CallBack CallBack server calls the set CallBack number Hear dial tone ishing your first call Simply press then place a call Server do not hang up after fin the keys to terminate the call You will remain connected to the Personal CallBack Server you will hear the dial tone shortly thereafter so that you can make the next call During a Personal CallBack connection you cannot use any devices attached to the TELES iTA 2TR Box If someone picks up the receiver of the phone attached to port one all three parties will hear a signal and the person on port 1 will be connected to the caller The party called will be put on hold until the party on port 1 hangs up 1998 by TELES AG Berlin Version 1 30 1TA eu f 8 02 Issue June 1998 Page 21 Configuring TELES iTA 2TR Box Functions 5 3 Remote Administration All the functions in column 4 marked by an X in the Summary of TELES iTA 2TR Box Functions on page 24 can be configured remotely via a telephone To take advantage of this feature call the access number for the Personal CallBack Server and then enter the command sequence of the function you would like to change If you have not yet configured an access number please refer to section 5 2 2 page 19 If you would like to configure several functions wait at least 42. each port Additionally the soft r Counters for Personal Callback ware displays the total charges for Incoming calis access number 3 all outbound calls The same in Outgoing calls Charges Entry 1 3 0 36 DM formation is displayed for all calls Entry 2 1 0 00 DM Entry 3 0 0 00 DM through the Personal CallBack Entry 4 0 0 00 DM Entry 5 0 0 00 DM Server Clear call counters Clear charge counters A click on the Clear call counters button deletes the counters for incoming and outbound calls 1 sets them to 0 Similarly a click on the Clear charge counters button will reset all displayed charges 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Page 29 Appendix 6 Appendix 6 1 Technical Data Technical data of TELES iTA 2TR Box External power supply 12 Volt 9 Watts Interference suppression complies to CE0188X Dimensions LWH in mm 133x143x38 D channel protocol 0551 in point to multipoint lines Max no of devices on each TR port 3 6 2 R key If your analog telephone is equipped with an R key it will not function properly if it is set to ground Pressing the key would terminate the current connection The recommend setting for the key is a flash time of 90 ms For details on how to make this setting please refer to your telephone s manual Page 30 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Appendix
3. PIN Personal Identification Number Special numerical code which functions as a password Provider Someone who offers services such as Internet access over public telephone lines Pulse dialing Older procedure for transmitting telephone numbers also known as rotary dialing This procedure can only support digits and not char acters like tone or flash RJ 11 connector Plug frequently used to attach analog devices The plug is made of clear plastic and has 4 contacts of which two are used for telephony RJ 45 connector Plug used primarily for attaching ISDN devices It is very similar in appearance to the RJ 11 connector but larger and has 8 contacts of which 4 are used for ISDN S T interface ISDN network terminator or ISDN basic rate interface The ISDN bus is attached to it This is the 4 wire cable to attach your ISDN devices TA Terminal Adapter See T R port T R port Tip amp Ring It is an analog port to ISDN that allows you to attach your non ISDN devices telephone modem fax G3 etc to the ISDN line This either can be an external device or integrated into the ISDN device itself On TELES hardware the T R ports are sometimes labeled AB TR port US standard See T R port According to the US standard the inner two wires of the RJ 11 plug are used 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Page 35 Index 6 7 Ind
4. TELES iTA 2TR Version 1 30 User s Manual TELE BERLIN The hardware software described this publication is protected by ternational copyright law Use of the software is intended solely for the le gitimate owner of a copy thereof after having registered with TELES AG Unauthorized distribution or use may result in civil and criminal penalties and will be prosecuted All rights reserved by TELES AG The information in this publication has been compiled with great attention to detail Nonetheless inaccuracies and typographical errors cannot be en tirely avoided For this reason TELES provides this information as is without warranty of any kind either expressed or implied The information and products described herein are subject to change with out notice 1998 by TELES AG Berlin TELES iTA 2TR Table of Contents T FEATURES 1 2 2 3 INSTALLING THE TELES ITA 2TR BOX 3 3 1 ATTACHING TELES ITA 2TR 4 3 1 1 Attaching Power Supply 4 3 1 2 Attaching Analog Devices wid 3 1 3 vAttaching to ISDN 55s une tren CORR RECO ERROR IRR RR CHER I RIEN a 4 3 2 REQUIRED SETTINGS FOR OPERATING TELES ITA 2TR BOX ee eeee enne 5 3 21 Configuring the PIN iier ec eec 5 3 2 2 Assigning Call Numbers
5. To set fax group 3 type 4 for the current port enter 04 01234 4 NOTE The service indicators Telephony option 1 and 2 are intended for PBXs that do not accept Analog call ISDN Telephony 1998 by TELES AG Berlin Version 1 30 1TA eu f 8 02 Issue June 1998 Page 7 Installing the TELES iTA 2TR 3 2 4 Changing Gain of TR Port Signals Command 09 allows you to change the signal gain of the individual TR ports It has the effect of increasing or decreasing the volume of what you hear in the telephone Two settings are available Number Setting Description low 3 5 dB signal is quiet high 2 5 dB signal is loud To change signal gain enter the following command sequence 09 The setting takes effect only for the TR port at which the setting is initiated Example To make the telephone you are using louder enter the command sequence 09 2 8 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Installing the TELES iTA 2TR 3 2 5 Set Device ID Device IDs are only necessary when you operate several TELES devices together on a com mon ISDN line and want to use the special functions that the TELES Family patent offers comfortable call transfer programming and telephoning through TELES OnlinePowerPack When you ve attached only one device that is only your TELES iTA 2TR Box on the ISDN line and do not use t
6. 2TR Boxes to a single ISDN line Comfortable call transfer to other terminal devices attached to the ISDN line Remote call forwarding PIN protection for all important functions Personal CallBack Server for making automatic collect calls This is an ideal solution for situations in which you would like your telephone to be billed for calls made by family members relatives colleagues or even yourself when traveling Note Due to technical differences in ISDN lines of various countries not all features of your TELES iTA 2TR Box may be available 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Page 1 Package Contents 2 Package Contents Your TELES iTA 2TR package is delivered with the following components TELES iTA 2TR Box 12 Volt external power supply Cable with RJ 45 plugs for the ISDN line Cable with RJ 11 plugs for analog devices DODO manual TELES iTA 2TR Box Page 2 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Installing the TELES iTA 2TR 3 Installing the TELES iTA 2TR Box This chapter describes how to attach and configure your TELES iTA 2TR Box In order to successfully complete the installation please follow the steps below 1 Attach the external power supply s power cord to the power jack of your TELES iTA 2TR Box and then plug the external power supply into an electric outlet 2 Attach analog terminal d
7. Box or to ex ternal numbers e g public phone numbers see Call Transfer page 13 To transfer to another device on the same ISDN line dial device ID In case there is no answer at the de vice to which the call should be transferred you can retrieved it by ey are the same ISDN line External connection between A and B B also wants to call C B is on hold A presses until and the device ID of C transferred J answers the call B is then connected to C dialing In case the device ID does not exist on the ISDN line then the transfer will be returned auto matically Page 14 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Configuring TELES iTA 2TR Box Functions 5 Configuring TELES iTA 2TR Box Functions Aside from the standard configurations the TELES iTA 2TR Box offers the following special functions Forwarding Personal CallBack 5 1 Call Forwarding If a device is temporarily not available you can forward the call to another number The TELES iTA 2TR Box supports unconditional call forwarding All incoming calls will be routed immediately to the new device The device originally called will not ring Call for warding can be activated in the following ways entering the source number and the destination number i e the number to which calls will be forwarded command 06 entering only t
8. Personal CallBack Server and for remote administration The access is now set to 335562 No number Call forwarding setting 06 PIN source no destination no 06 01234 335561 030 223360 Forwards a call from the source number to the destination number If no destination number is entered call forwarding is disabled The source number must be the number of a device attached to the TELES iTA 2TR Box Off Call forwarding to des tination number 07 destination no 07 0302233 Forwards calls from the current number to the destination num ber Instead of entering an external number you can enter the alternate TR port number Calls are now forwarded to 030 2233 No number Call forwarding off on 08 0 1 08 0 Deactivates or activates call forwarding which was set by the command sequences 06 and 07 In the example call forward ing is deactivated Off Changing gain of TR port signals 09 1 2 09 3 Changes the TR port signal gain The higher the digit the louder the volume The port is now set to the loudest setting 2 Setting CB codes and CallBack numbers 81 82 83 84 85 PIN CB code number 81 01234 98765 0 30 2233608 Sets the CB code and the CallBack number You can set up to 5 codes In the example the CB code is set to 98765 and the CallBack number 030 223360 No numbers Changing CallBack numbers 87 CB code new no A 87 98765 030 22
9. can identify all calls made to the TELES iTA 2TR Box D channel ISDN channel used for call signaling It allows data rates of up to 16kbps D channel protocol Protocol for ISDN signaling In Europe the 0551 protocol is stan dard 0551 The European standard protocol Euro ISDN or ETSI You can only use terminal devices on the ISDN line that were designed for this protocol DTMF Dual Tone Multi Frequency Also known as touch tone dialing Only phones capable of touch tone dialing can be used to configure TELES iTA 2TR Box settings and functions ISDN Integrated Service Digital Network The digital telephone network Jack A female socket for plugs such as the RJ 11 or the RJ 45 LED Light Emittance Diode The 4 small lights on the front of the TELES iTA 2TR Box case LED MSN Multiple Subscriber Number In the DSS1 protocol of Euro ISDN a subscriber is provided several numbers MSNs which he can freely assign to his terminal devices PBX Private Branch Exchange An internal not public telephone switching system Page 34 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Appendix Term Explanation Personal CallBack Feature allowing authorized callers to be called back by a Personal CallBack Server The caller is then granted a line on which he or she can make calls that are charged to the telephone number of the Personal CallBack Server
10. 33611 Changes the CallBack number assigned to a particular CB code The number is changed to new no In the example the new CallBack no 030 22 33 61 is assigned to the CB code 98765 Empty Deleting CallBack no 89 PIN PIN 89 01234 01234 Deletes all CallBack numbers and CB codes Changing your PIN 90 oldPIN newPIN newPIN 90 00000 0123 01 234 In the example your PIN is being change from 00000 to 01234 Device ID 1 8 92 PIN digit 92 01234 2 If you want to operate several TELES iTA 2TR Boxes sin gle ISDN line you must assign each box a unique device ID In the example the device ID is set to the ID 2 Callback 99 CB code 335562 99 98765 Calls CallBack number assigned to CB code The caller is granted a line In the example when the caller enters the CB code he will be called back at the number 030 223361 No de fault possible Disconnect HH The TELES iTA 2TR Box emulates a telephone s disconnect key The line is disconnected without having to hang up Disconnect for Personal CallBack After you call Personal CallBack you terminate the connection using this command You can then make another call then Configuring TELES iTA 2TR Box Functions 5 6 PC Integration using TELES OnlinePowerPack ISDN opens new dimensions for integrating telephony with computers PC supported tele phony is also quite simple with you
11. 6 3 Troubleshooting In case you do not hear a dial tone on your terminal device i e telephone you can help iso late the problem by going through the following steps Does the status LED light up as soon as you lift the receiver Yes Your telephone is properly attached But do check the cable to the ISDN line No Check that the RJ 11 cable is securely plugged into the TELES iTA 2TR Box and the telephone When you lift the receiver you do not hear a dial tone Cause A Personal CallBack connection or Call forwarding is in progress The yellow LED is lit Solution Wait until the connection has been terminated and try again Telephone does not ring for incoming calls outgoing calls are possible though Cause You ve entered the incorrect number for your own number Solution Reenter the number found in the documents you received from your local tele phone company 1998 by TELES AG Berlin Version 1 30 1TA eu f 8 02 Issue June 1998 Page 31 Appendix 6 4 Customer Support International Help Desk TELES Ireland Ltd Unit 3 Distribution Centre Shannon Airport Free Zone Co Clare IRELAND Local Help Desks Phone E Mail Support E Mail Sales World Wide Web 353 61 716 716 support teles ie sales teles ie http www teles ie TELES AG Dovestrasse 2 4 10587 Berlin GERMANY Phone Fax World Wide Web 0190 871101 3 63 DM min Germany only 49 30 399 28 01 http www tele
12. at al lows you to easily connect two analog terminal devices such as conventional telephones or fax machines to ISDN Two standard analog TR ports Tip amp Ring are provided for these de vices on the one hand and a basic rate interface BRI for the ISDN line on the other 1 Features The TELES iTA 2TR Box does more than simply provide an ISDN interface for analog de vices Several useful features are also provided a D 0000 00000 The simultaneous operation of two analog terminal devices that support touch tone di aling The ability to attach all such terminal equipment telephones facsimile machines an swering machines PBX equipment etc The box supports the ISDN protocol DSS1 and is therefore suited for Euro ISDN ports Operation and active connections shown by LEDs The ability to configure a call number for each TR port All functions are set by an attached telephone that supports touch tone dialing but much easier via PC when attached to a PC with a TELES ISDN board and TELES OnlinePowerPack see following page and section 5 6 page 26 Convenient dial support Call Line Identification as well as status display on your PC are fur ther features offered Internal calls between both TR ports as well as call holding and call transfer using the telephone s R key to switch calls between both TR ports Calls to and from ISDN phones on the same ISDN line The ability to attach several TELES iTA
13. ce between A B and C existis till one of the parties ends the connection Note The service feature three party conference has to be supported by your ISDN carrier Page 12 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 4 7 Call Transfer You can transfer a current con versation to a third party by pressing the R key calling the third party and then hanging up once that party answers The TELES iTA 2TR Box can only transfer calls from an in ternal party to an external party and vise versa Call transfers from an external party to another external party are not possible An exception exists when the 2 is at tached to a PBX that will handle the call transfer between external parties Using the TELES iTA 2TR Box A Connection between A and B 5 also wants to presses key is on hold hears the dial tone until and calls C transferred GR answers the call A terminates the call with Q B is then transferred to C 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Page 13 Using TELES iTA 2TR Box 4 8 Comfortable Call Transfer You can transfer a call internally to another party on the ISDN line or interface only if it also is an ISDN device e g TELES FON or another TELES box see Set Device ID page 9 To transfer calls to internal ports on the TELES BRI 2TR
14. d into 8 columns The columns have the following meaning Column Heading Contents 1 An X indicates that the function applies only to a single TR port To configure both ports you must perform the configuration for each port separately Function Name of the function Command sequence Key combination you must enter to set the function This can only be carried out on a touch tone telephone command sequences begin with and end with Example An example command sequence is shown All examples use the PIN Per sonal Identification Number 01234 Explanation Short description of the function and the example 2 Factory settings for the TELES iTA 2TR Box 3 An X indicates that the function can be configured directly at a device at tached to the TELES iTA 2TR Box An X indicates that the function in this column can be configured by an exter nal device remote administration For details see section 5 3 Page 24 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Function Command sequence Example Explanation 2 Call numbers for the TR ports 01 PIN number 01 01234 335561 Sets the call numbers for the TR ports If a number is not con figured the port will answer all incoming calls The call number is now set to 335561 No number Access number for Per sonal CallBack 02 PIN number 02 01234 335562 Sets the access number for the
15. e in computer stores or directly from TELES Page 26 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Configuring TELES iTA 2TR Box Functions 5 6 1 TELES ISDN Device Manager After you start the program you will File Help see the following window In the De ID 1 FON V 2 08 SN 805407401240 vices list box you will see all the de 10 5 TELES iTA 2AB lt V 1 20 SN 916225600188 gt vices attached along with their device IDs firmware versions and serial numbers 5 6 2 Software Settings TELES ISDN Device Manager x Select the TELES iTA 2TR Box displayed from the list box by clicking it with the mouse Click on the Change device Cancel setting button and you will then be prompted to enter the PIN NOTE If your PIN still has the factory setting 00000 you will receive a message re minding you that you cannot make any configurations with this PIN Set the PIN using an attached telephone and proceed with the software configuration After you have entered the PIN your 5 2 Box will gener plane in turn transfer its data to the configuration program and a dialog box containing three sheets General Call Forwarding and sonal CallBack will appear 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Page 27 Configuring TELES iTA 2TR Box Functions On the Genera
16. e program are also protected by copyright law As sole owner of these products TELES reserves all proprietary rights of use Warranty Liability 1 The Seller gives the Buyer the guarantee to remedy a defect of the TELES 1TA 2TR Box within 6 years after delivery or if this is impossible make a substitution free of charge This warranty is terminated if the Buyer or any third party has modified or attempted to repair the hardware or software The liability of the Seller does not cover damages due to natural wear and tear improper handling or operating errors 2 The Buyer shall inform the Seller in writing within 14 days of acquisition about apparent defects and return the faulty merchandise to the Seller 3 Software defects can be repaired only if they can be reproduced The Seller shall remedy only such software defects that substantially affect the promised use 4 If the repairs or substitutions mentioned above in section 1 are not carried out or are im possible the Buyer is entitled at his option to rescission or abatement 5 The foregoing paragraphs are the sole and exclusive provisions regarding the warranty They do not preclude however quality guarantees that protect the Buyer against risk of consequential damages 6 Inno event shall the Seller be liable for consequential damages unless resulting from ma licious faults or negligence The Seller shall not be liable for damages caused by vicarious agents The Seller is only resp
17. evices to the TR ports at the back of the TELES iTA 2TR Box 3 Attach your TELES iTA 2TR Box to the ISDN line via the ISDN jack Following steps are optional 4 Change your PIN 5 Set call numbers for the TR ports You should now be able to make and receive calls with devices attached to the TR ports Yellow LED for internal activities Green Status LED for port 2 Red Power LED Green Status LED for port 1 TR Ports RJ 11 ISDN jack RJ 45 Power jack RJ 45 to attach analog to attach ISDN line for 12V power supply devices 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Page 3 Installing the TELES iTA 2TR Box 3 1 Attaching TELES iTA 2TR Box 3 1 1 Attaching Power Supply First attach the external power supply to your TELES iTA 2TR Box by plugging the power cable into the power jack Plug the power supply into an electric power outlet The TELES iTA 2TR Box then conducts a diagnostic self test During the test each LED will light up and the red power LED will remain lit 3 1 2 Attaching Analog Devices Attach your terminal equipment to the TR ports located at the back of the TELES iTA 2TR Box In the table below you will find a list of possible connections Device Connector Type of Connection Devices with RJ 11 plugs Attach your devices directly to the TR ports international standard see figure on page 3 Devices with other plugs Purchase an adapter from your local dealer t
18. ex AB 35 access number 19 28 B channel 23 34 basic rate interface 1 34 35 BRI 1 4 34 call forwarding 15 23 25 28 34 Call Line Identification 34 call number 3 6 call transfer 14 CallBack code 18 19 21 25 28 34 number 25 28 CAPI 34 CB see CallBack comfortable call transfer 9 14 D channel 34 D channel protocol 28 device ID 9 25 27 Device Manager 29 disconnect 10 25 0551 1 34 5 34 Dual Tone Multi Frequency 5 external call 10 factory settings 24 fax 7 flash 5 30 hold 11 12 hold and alternate 11 hold for enquiry 11 incoming call 6 intelligent Terminal Adapter 1 internal call 10 ISDN 1 34 ISDN adapter 9 26 ISDN bus 35 ISDN line 1 3 4 10 23 35 LED 3 23 31 34 MCC 26 MSN 6 34 Multiple Subscriber Number 6 34 on hold 11 outside line 10 18 PBX 10 34 PC integration 26 Personal CallBack 6 25 Personal CallBack Server 18 21 28 35 Personal Identification Number 5 35 PIN 3 25 27 38 point to multipoint 6 port 9 pound 5 power supply 3 4 Private Branch Exchange 10 34 protocol 1 R key 11 30 remote administration 6 19 22 24 RJ 11 4 31 35 RJ 45 35 S T interface 4 35 service indicator 7 28 signal gain 8 25 28 statistics 29 TR 35 TELES Patent 26 TELES Family concept 26 TELES OnlinePowerPack 9 26 terminal device 3 4 35 three party conference 12 Tip amp Ring 1 35 touch tone dialing 1 5 34 TR port 3 6 volume 8 25 Page 36 1998 by TELES AG Berli
19. figure the TELES iTA 2TR Box remotely For this reason no other device is allowed to have this number To configure the access number enter the command sequence 02 PIN Call number Example You want to configure the access number for the Personal CallBack Server to 33445567 Do not enter a local area code Assuming your PIN is 01234 you would enter 02 01234 33 44 55 67 5 2 3 CallBack Code and CallBack Number A CallBack number is assigned to each CB code The caller identifies himself by entering the CB code and is called back at the assigned CallBack number The CB code has to contain five digits The code 00000 is not permitted The caller answers the call and can use an outside line granted by the TELES iTA 2TR Box The charges for the call will be billed to the TELES iTA 2TR Box and not to the caller 5 2 3 1 Setting To set the five CB codes and the respective CallBack numbers enter the command sequences listed below Be sure that each CB code is used only once 81 PIN CB code 1 CallBack number 1 82 PIN CB code 2 CallBack number 2 83 PIN CB code 3 CallBack number 3 84 PIN CB code 4 CallBack number 4 85 PIN CB code 5 CallBack number 5 Example The first CB code should be set to 98765 The TELES iTA 2TR Box should call back the number 030 22222 You would enter 81 01234 98765 030 222222 1998 by TELES AG Berlin Version 1 30 1TA eu f 8 02 Issue June 1998 Page 19 Configu
20. following command sequence 90 oldPIN newPIN newPINZ Example To change the PIN from the default setting PIN 00000 to 01234 90 00000 01234 01234 1998 by TELES AG Berlin Version 1 30 1TA eu f 8 02 Issue June 1998 Page 5 Installing the TELES iTA 2TR 3 2 2 Assigning Call Numbers to TR Ports The TR ports are not pre set to any call numbers Consequently your TELES iTA 2TR Box will answer all incoming calls at both ports If you assign a unique call number to each TR port the attached device will only answer calls sent to that number You will find the call numbers available for your ISDN line in the docu ments provided by your ISDN carrier For point to multipoint lines you may receive three or more MSNs depending on country and carrier These MSNs Multiple Subscriber Num bers are your complete call numbers without prefixes NOTE You must enter a call number separately at and for each TR port To assign a call number to a TR port proceed as follows 1 Attach an analog telephone to the TR port jack you would like to configure 2 Enter the command sequence for the call number without area code 01 PIN Call number Example The TR port attached to your telephone is to be assigned the call number 415 335561 Do not enter area code The PIN is 01234 You would enter 01 01234 335561 The number will be active immediately and your telephone will now answer all calls to this number When y
21. hat converts your plug to a RJ 11 The figure on the right shows the RJ 11 plug The letters A and B indicate International the pins that are used Lift the receiver and check if the LED for that port Pin Assignment lights up You can attach a maximum of three terminal devices to each TR port 3 1 3 Attaching to ISDN Attach your TELES iTA 2TR Box to the ISDN line also known as the BRI or S T interface using the RJ 45 cable provided To activate the ISDN line lift the receiver of a telephone at tached to the TELES iTA 2TR Box The appropriate green port LED should light up and a dial tone should be heard If not there is a problem with the ISDN line or the ISDN cable is possibly defective see chapter 6 3 Page4 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Installing the TELES iTA 2TR 3 2 Required Settings for Operating TELES iTA 2TR Box The TELES iTA 2TR Box is set via a DTMF touch tone telephone Dual Tone Multi Frequency attached to any port of the box The telephone should also have a key tone and key pound flash Please refer to documentation that came with your telephone to determine if your telephone is set to touch tone dialing If it isn t you should be able to switch it from dial pulsing to touch tone dialing settings are made by entering a command sequence beginning with the key followed by a command number Depending on
22. he destination number In this case the source number is the call number of the device from which the call forwarding function is activated command 07 By making the other TR port of your TELES iTA 2TR Box the destination call number The call forwarding function can be activated or deactivated at any time command 08 5 1 1 Setting Call Forwarding with Source and Destination Determine which TR port of the TELES iTA 2TR Box should forward calls to which destina tion number To set call forwarding enter the following command sequence 06 PIN Source number Destination number The source number should be the number that you assigned to the device using the command sequence 01 number Example All calls to the number 33220 are to be forwarded to the destination number 33221 Your PIN is 01234 You would enter 06 01234 33220 33221 To disable the function enter the command sequence without a destination number Example Call forwarding for the call number 33220 is to be disabled Your PIN is 01234 You would enter 06 01234 33220 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Page 15 Configuring TELES iTA 2TR Box Functions 5 1 2 Setting Call Forwarding with Destination only Using this method you set call forwarding without entering the source number Calls will be forwarded from the port at which you are activating the function This function i
23. hese features then the device ID is without meaning Changes on your part are not necessary then The device ID is a single digit number Numbers 1 to 8 are available The factory settings give each device the ID 1 To change the device ID enter the following command sequence 92 PIN xID Example You would like to assign the device ID 2 to the TELES iTA 2TR Box 92 01234 2 For comfortable call transfer to TELES ISDN devices the same ISDN line the box s vice ID always connects to port 1 For port 2 enter the number of the device ID plus 1 Example Say the box s device ID is set on 5 For port 1 you would simply dial 5 for port 2 dial 6 i e 5 1 6 You do not have to set the additional device ID yourself but only keep it reserved and not as sign it to another device 1998 by TELES AG Berlin Version 1 30 1TA eu f 8 02 Issue June 1998 Page 9 Using the TELES iTA 2TR Box 4 Using the TELES iTA 2TR Box 4 1 External Calls Unlike when using other private branch exchanges you will hear the dial tone for an outside line as soon as you pick up the receiver You do not have to dial for outside access If both B channels are busy or if the connection between the TELES iTA 2TR Box and the ISDN line is interrupted you will hear two short tones and a long pause This indicates that for the time being you can only make internal calls 4 2 Internal Calls It is possible to call the other internal ex
24. iTA eu f 8 02 Issue June 1998 Pagei TELES iTA 2TR Box 5 24 Deleting Personal CallBack Destination 5 2 5 Changing Callback Number for existing CallBack Code gt 5 2 6 Making Personal CallBack Call eee 5 3 22 5 4 SLED DISPLAYS 23 5 5 SUMMARY OF TELES ITA 2TR BOX FUNCTIONS sccsccscsscsssssscscsscesssssssseesessessees 24 5 6 PC INTEGRATION USING TELES ONLINEPOWERPACK eee eee ee eene etna tnatnue 26 5 6 1 TELES ISDN Device Manager 27 31632 lt Software Settings uci iiec ties sie Lege beue 27 9 63 Oe ERE vH 29 67 APPEND CR 30 64 rot 30 6 2 RELEASE KEY 30 6 3 TROUBLESHOOTING 31 6 4 CUSTOMER SUPPORT OL 32 6 5 USER CONTRACT veccsscsusiosctessessnssscecessvescssectsacoassuadeasecessesencoasecdestvasscdcesseosesnseacenesusenseess 33 6 6 E E OISIN A seccisscccsesssecsusccascdossssnstenssconsiodentesteaceossbedenseatsassencadeetecessasanesuseesensscasencsoeeesesss 34 6 72 INDEX 36 Page ii 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Features The TELES iTA 2TR Box The TELES intelligent Terminal Adapter TELES iTA 2TR Box is an external unit th
25. ing a few seconds be given another outside line The caller does not have to keep calling back the Personal CallBack Server in order to make additional calls All calls made by callers through the TELES iTA 2TR Box to further parties will be charged to the TELES iTA 2TR Box site The caller only pays for the initial call to the access number 5 2 1 Activating Personal CallBack Server In order for the Personal CallBack Server to function two channels 1 both ports must be available If one is busy the TELES iTA 2TR Box will not answer any calls The following parameters must be configured for the Personal CallBack Server C The access number for the Personal CallBack Server command 02 Up to five CallBack codes CB codes and numbers for return calls commands 81 82 83 84 and 85 Further functions of the Personal CallBack Server The Personal CallBack Server access is barred all numbers configured are deleted command 89 The CallBack number of the Personal CallBack Server can be changed for the respec tive CallBack ID command 87 CallBack is activated command 99 Page 18 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Configuring TELES iTA 2TR Box Functions 5 2 2 Access Number for Personal CallBack Server The access number is the telephone number you call when you want to use the Personal Call Back Server Furthermore this is the number to call if you want to con
26. l sheet you can set the call Configuration Device TELES iTA 2AB ID 5 number the service indicator and the signal gain for each port as well as the D channel protocol ISDN telephony 3 1 kHz 39928531 low 3 5 dB Configuration Device TELES iTA 2AB ID 1 On the Call Forwarding sheet you can enter Call Forwarding the call forwarding destination numbers for each port You enable call forwarding by clicking on the active check boxes When you check the internal Port option the call for warding is to the other port and you must enter the port number as the destination number B ID For Personal CallBack Server you will see an additional sheet in which you can enter the 5 access number You will then be able to enter individual CB codes and CallBack numbers as pictured on the left 11111 040 3455789 22222 089 5678901 28 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Configuring TELES iTA 2TR Box Functions 5 6 3 Statistics The TELES ISDN Device Manager not only allows you to easily configure your TELES iTA 2TR Box but also displays statistics The statistics can only be accessed through the software Statistics for Device TELES iTA 2AB ID 5 D counter for all incoming and Counters for port 1 Counters for port 2 I ua Incoming calls 5 Incoming calls 7 outbound calls is maintained for E
27. mber to 030 222233 You would enter 87 98765 030 222233 NOTE You can only change a CallBack number for a code that was previously config ured Page 20 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Configuring TELES iTA 2TR Box Functions 5 2 6 Making a Personal CallBack Call This function activates the Personal CallBack Server so that it calls the number assigned to the CB codes To have the Personal Call Back Server return your call enter 99 CB Code Example The following numbers have been set using the setting commands see sections 5 2 2 and 5 2 3 the access number for the TELES iTA 2TR Box Personal CallBack Server is 33445567 your CB code is set to 98765 and the telephone number of the device from which you are calling is 030 222222 1 Call the CallBack Server by dialing 33445567 H Call CallBack Server 2 The CallBack Server sends a dial tone 3 Initiate the return call by en tering the code 99 98765 Hear CallBack Server 4 Listen for confirmation tone and then hang up 5 The Personal CallBack Server will then return your call by Se eR e calling 030 222222 After an 99 98765 swering the call you will hear 0 7 1 Oy the dial tone of the public line available to you You may dial the desired number now In Hear confirmation tone then hang up case the TELES iTA 2TR Box is part ofa PBX you may have
28. n Version 1 30 1TA eu f 8 02 Issue June 1998
29. number 444444 You would then enter the following Rkey 444444 You can terminate a call to either party by pressing the key twice If one party is internal the other parties will be connected with each other when you hang up If both parties are ex ternal you will terminate both connections when you hang up However should you be call ing through a PBX both external parties will be transferred to each other NOTE If difficulties arise when using the R key check the flash time settings as de scribed in section 6 2 page 30 1998 by TELES AG Berlin Version 1 30 1TA eu f 8 02 Issue June 1998 Page 11 Using the TELES iTA 2TR Box 4 6 Three Party Conference A three party conference is the si multaneous connection among three parties Besides the telephone connected to the TELES iTA 2TR Box the other two parties have to be external callers A three party conference with two internal and one external party is not possible During this conference call all three participants can talk to and hear each other When you enter the key combination a connec tion on hold is linked to the exist ing connection to compete the conference The conference ends when any one of the participants disconnects ei ther by pressing or by hanging up shall be involved a conference Seen Connection between A and B A receives dial tone after R key is pressed R and contacts C Conferen
30. onsible for damages covered by the manufacturer s liability insurance Product liability claims regulated by the pertinent national product liability laws remain unaffected by these terms 7 Legal venue for all obligations and liabilities arising out of this agreement shall be the head office of the Seller 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Page 33 Appendix 6 6 Glossary Term Explanation B channel Bearer Channel An ISDN channel for data transmission allowing up to 64kbps The Basic Rate Interface BRI consists of two such channels Call forwarding A call that is directed to phone A is routed unconditionally to phone B Every time a call is made to A phone B rings instead Call holding The ability to talk to a third party while still being connected to the first The first party is said to be on hold Call transfer You receive an incoming call and transfer it to another party CAPI Common ISDN Application Programming Interface The software interface between your ISDN device and PC There are at present two versions available CAPI 1 1 and CAPI 2 0 TELES offers two versions Dual CAPI 1 1 2 0 and CAPI 32bit for MS Windows CB code CallBack code Five digit code that must be entered in order to acti vate the Personal CallBack Server function CLI Call Line Identification a BRI board attached to the same ISDN line as the TELES iTA 2TR Box
31. orward back to your public phone phone A Incoming call from public phone B forwards to A TELES iTA 2TR Box forwards incoming external calls only to two destination call numbers Incoming call from public phone A forwards to B B forwards to C E ee Public Phone Net Calls can only be forwarded to second number when the second number is an external number Incoming call from public phone 1998 by TELES AG Berlin Version 1 30 1TA eu f 8 02 Issue June 1998 Page 17 Configuring TELES iTA 2TR Box Functions 5 2 Personal CallBack Server The TELES iTA 2TR Box offers an optimal Personal CallBack Server for making automatic collect calls This is an ideal solution for situations in which you would like to have your tele phone billed for calls made by family members relatives colleagues or even yourself when traveling The caller first calls the access number of TELES iTA 2TR Box After entering a code identifying the caller to the TELES iTA 2TR Box the caller will be called back at a pre configured call number Please note that the caller can only be called back at this number The caller is then granted an outside line by the TELES iTA 2TR Box If the TELES iTA 2TR Box is attached to a PBX the caller may have to dial for outside line access As soon as the caller hears a dial tone he can make a call At the end of the conversation he will after wait
32. ou make calls this is also the number that will be transmitted to the party you re calling NOTE Ifyou do not assign a call number to any telephone both ports will accept all in coming calls If only one port does not have a call number it will not ring even when the other device on the other port has a number and is called Only internal calls to this port are possible in that case If you do not assign any call numbers including a number for Personal CallBack you will not be able to take advantage of the Personal CallBack feature nor will you be able to perform remote admini stration Page 6 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Installing the TELES iTA 2TR 3 2 3 Setting Service Indicator for Outgoing Calls The TELES iTA 2TR Box and thus all terminal devices attached to it accept calls for all ana log service indicators Outgoing calls use the service indicator telephony analog Thus it should be possible to establish connections to most usual terminal devices Problems can arise for some fax machines attached to PBXs Type Function DSS1 when they accept only calls that have the fax group 3 service 1 ISDN telephony Analog telephony indicator In this case you can adapt the service indicator of Fax Group 2 the fax machine s port Telephony option 1 Telephony option 2 2 3 4 Fax Group 3 5 6 Enter the following command sequence 04 PIN types Example
33. r TELES iTA 2TR Box All that you need is an ISDN board for your PC e g a TELES BRI board that also comes with appropriate software The only prerequisite is that you attach this board to the same ISDN line as your TELES 1TA 2TR Box PC with TELES ISDN adapter amp TELES OnlinePowerPack analog ISDN line socket NT By using the TELES OnlinePowerPack all in one ISDN Multimedia applications suite in cluded with the ISDN board you can take full advantage of ISDN The MCC program handles the dialing The integrated answering machine records incoming messages You can pick up a call in progress or call back later from the callback list as of version 6 0 The ISDN device manager from TELES OnlinePowerPack eases programming of many TELES iTA 2TR Box functions you can program and manage almost all functions more comfortably by using the PC rather than the telephone Furthermore the ISDN device manager offers comprehensive statistics It registers in coming and outgoing calls for any individual port and records charge units of outgoing connections This is possible thanks to a concept developed by TELES the TELES Family concept It unites TELES terminal devices to complete PC integrated communication systems for the of fice and the home Each device attached to your ISDN line will have to be assigned a unique device ID see Set Device ID page 9 TELES BRI boards and TELES OnlinePowerPack are availabl
34. ring TELES iTA 2TR Box Functions 5 2 3 2 Deleting To delete just a single CB number enter a command sequence containing only the CB code without CallBack number 8x PIN CB code x 4 Example You wish to erase the third CB number You would enter 83 01234 98765 To delete CB code and number enter command sequence containing only the ID without CallBack code and number 8x PIN Example You wish to erase the third CallBack You would enter 83 01234 5 2 4 Deleting Personal CallBack Destination Numbers All CB codes and CallBack numbers can be deleted by entering a command sequence The Personal CallBack Server is then disabled and can no longer be used To delete all CB codes and their respective CallBack numbers enter the command sequence listed below 89 PIN PIN Example You wish to erase all the CB codes and CallBack numbers Assuming your PIN is 01234 you would enter 89 01234 01234 5 2 5 Changing Callback Number for existing CallBack Code In case a caller needs to make a call from a different telephone he or she can change the CallBack number from any telephone This feature is intended for callers who call from vari ous different locations In order to change the CallBack number you must know its CB code To change the number enter the following command sequence 87 CB Code CallBack number Example Your code is 98765 and you want to change the CallBack nu
35. s de TELES Benelux BV De Lasso 70 NL 2371 GZ Roelofarendsveen THE NETHERLANDS Phone Fax World Wide Web 0900 2027777 105 cpm 31 71 331 7174 http www teles nl TELES Italia SRL Via die Platani 6 20020 Arese ITALY Phone Fax World Wide Web 39 02 93777 100 39 02 93777 101 http www telesitalia it Available Monday through Friday from 8 30 a m to 6 p m Return Material Authorization RMA Should it become necessary to return the product to TELES AG for any reason please contact the international support line to obtain a Return Material Authorization Number RMA Returned items will only be accepted if a RMA has been visibly placed on the outside of the return package The product must be returned in suitable packing materials 6 Return of Goods The return of goods shall be accepted only if the package clearly shows a Return Material Authoriza tion Number RMA Number Seller issues the RMA Number on Buyer s written request after a careful examination of the right to return material Returned products have to be properly packed Page 32 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Appendix 6 5 User Contract The TELES iTA 2TR Box contains computer programs that are protected by copyright law Illegal use of these programs may result in civil and criminal penalties The accompanying user manual and the hardware supplied with th
36. s not avail able of course for remote administration Enter the command sequence 07 destination number Example All incoming calls are to be forwarded to the destination number 33221 You would enter 07 33221 To forward call to a device the other TR port you enter its port number 07 TR port number Example Your telephone is attached to port 1 and you would like to forward all calls to the port 2 You would enter 07 2 5 1 3 Deactivating Forwarding You can temporarily deactivate the currently active call forwarding function command 07 by entering the command sequence 08 0 5 1 4 Reactivating Forwarding reactivate call forwarding command 07 you would enter 08 1 NOTE This will only work if call forwarding was previously set and deactivated Page 16 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Configuring TELES iTA 2TR Box Functions 5 1 5 Call Forwarding Examples B forwards to A In the following examples telephones marked fA a A and B are attached to TR ports 1 and 2 re spectively The TELES iTA 2TR Box can forward incoming calls from a public telephone B forwards to C A calls B Public Phone Net Incoming call from public phone B forwards to A An incoming call from a public phone can be It is not possible to call a phone B forwarded to another that is set to f
37. seconds between commands You will hear a dial tone indicating that the TELES iTA 2TR Box is ready for the next com mand sequence Page 22 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Configuring TELES iTA 2TR Box Functions 5 4 LED Displays There are four LEDs on the front of the TELES iTA 2TR Box see Attaching TELES iTA 2TR Box page 3 LED Color Display Function Indicates Power red on Power Supply is active The TELES iTA 2TR Box is properly attached to power source Internal yellow TELES iTA 2TR Box is Both B channels are busy due to inter activity active nal activities Call forwarding Personal CallBack Server Port 1 green off Device is inactive The device on the ISDN line is inactive or The telephone s receiver is for exam Port 2 ple off hook blinks briefly Call forwarding is acti Calls to this port will be forwarded vated blinks B channel is busy There is a connection on the B channel Establishing Receiver is off hook but there is no EE connection connection 1998 by TELES AG Berlin Version 1 30 1TA eu f 8 02 Issue June 1998 Page 23 Configuring TELES iTA 2TR Box Functions 5 5 Summary of TELES iTA 2TR Box Functions On the following page you will find a table containing all available TELES iTA 2TR Box functions The table is divide
38. tension of a TELES iTA 2TR Box from either exten sion The extension number corresponds to the port number either 1 or 2 Enter followed by the desired port number port number Example You are calling from a device attached to port 1 and would like to call the tele phone on port 2 You simply enter 2 4 3 Disconnect Some telephones are equipped with a so called disconnect key TELES iTA 2TR Box emu lates this function when a two key command sequence is used Just enter 4 4 Sending Commands to the PBX This function is only necessary if your TELES iTA 2TR Box is attached subordinate to a PBX Lift the receiver and press the key The commands entered then go straight to your PBX nothing is valid for the TELES iTA 2TR Box Page 10 1998 by TELES AG Berlin Version 1 30 iTA eu f 8 02 Issue June 1998 Using TELES iTA 2TR 4 5 Hold Alternate You are conversing with one party and would like to briefly ask a third party a question i e hold for enquiry You can put the first party on hold by pressing the R key You will then hear the dial tone and can now call the third party After completing the call to the third party you switch back to the first party by pressing the R key again Switch back and forth between both parties i e hold and alternate by pressing the R key key third party number Example You already have a party on the line and would like to consult someone at the
39. the function desired you then again enter the key fol lowed by one or more numbers Each number entered must be preceded by the key The key finishes the command sequence command number 1 number 2 number 3 If a setting was carried out successfully you will hear a long beep If a setting was unsuc cessful or if you made a mistake you will hear a trill Besides using a telephone for configuration you can also make settings using a user friendly Windows software All you need is an ISDN board for your PC e g a TELES BRI board with the TELES OnlinePowerPack application suite This board should be attached to the same ISDN line as the TELES iTA 2TR Box see section 5 6 page 26 To configure your TELES iTA 2TR Box you must first configure your PIN Personal Identi fication Number 3 2 1 Configuring the PIN Several important settings for your TELES iTA 2TR Box require you to enter a PIN Personal Identification Number The PIN must be a 5 digit number PIN 00000 is configured by de fault You can only perform one setting using the default PIN and that is configuring the PIN to another number NOTE It is imperative that you remember your newly configured PIN We recommend writing it down and storing it in a safe place Should you forget your PIN you will be unable to change any settings In this case you have to send your TELES iTA 2TR Box back to TELES for maintenance To change your PIN enter the
40. to TR 6 3 2 3 Setting Service Indicator for Outgoing Calls sse 7 3 24 Changing Gain of TR Port Signals ES 4 USING THE TELES ITA 2TR 10 41 10 4 2 INTERNAL CALLS 10 43 10 4 4 SENDING COMMANDS TO THE 10 45 HOLD AND 11 4 6 THREE PARTY CONFERENCE 12 47 CALL TRANSFER Q M 13 4 8 COMFORTABLE CALL 14 5 CONFIGURING TELES ITA 2TR BOX FUNCTIONS eese tetto 15 5 1 CALL FORWARDING oos 15 5 1 1 Setting Call Forwarding with Source and Destination wkd 5 1 2 Setting Call Forwarding with Destination only 16 5 1 3 Deactiv ting Call Forwarding nee 16 5 1 4 Reactivating Call Forwarding 16 5 L5 Call Forwarding be ae etre ete ree 17 5 2 PERSONAL CALLBACK 18 5 2 1 Activating Personal CallBack 18 5 2 2 Access Number for Personal CallBack Server eee 19 5 2 3 CallBack Code and CallBack Number esee 19 5 2 3 1 Setting ise reote 5 2 3 2 Deleting 1998 by TELES AG Berlin Version 1 30
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