Team Link User`s Manual
Contents
1. and press pound when finish Recording Press 1 to playback your recorded message 2 Press 2 to re record or press any key when finished Replay Any Key Your TeamLink mailbox setup has been completed Press 9 to exit or press any keys to go to the Main Menu Hang Up Using Voice Messaging Accessing Your Account Main Menu Options To access your account dial your Team Link number and press to interrupt the greeting and enter your passcode Every time you access your account you will hear a summary of the number of un played and saved messages in your mailbox Once your mailbox is full messages cannot be delivered We recommend you check your messages often and discard any that you can to avoid missing important calls At the Main Menu you have four options 71 Press ras P to Play your first message 6 Press M to Make a new message Press U to change User options Press MA X to eXit the system Subscriber Call In JE Welcome to Team Link Play Subscriber s Name Please enter your 4 digit passcode You have xxx unplayed messages and xxx saved messages l Press 7 to Play your message Press 6 to Make a new message Press 8 to change User options Press 9 to eXit Change Play Msg Make Msg User Option Hang Up To Play a Message At Any Time While Playing a Message You Can To Play Listen to Your Messages Press to pause the message press any key to resume Press to rewind thre2. 2 Press to Answer 3 Record your answer Start recording after the beep After Recording Your Answer You Can Press rar to Review your answer before sending it l Press to Discard your answer and re record Press len to eXit the system if you change your mind about sending the message Presse to access Message addressing options Press WA to send your message Press MAMIN send your message and add additional mailbox to the message es tO Send your message and Play the next message xalo tO Send your message and Make a new message Press MANNAN to send your message and go to User Options Press een to send your message and return to the current message Presse to send your message and Discard the current message 2 to send your message and eXit the system To Forward a Message To Forward Give a Message to Another User 1 Presse to Play the message 2 Press to Give Forward the message to another Team Link User or distribution list number 3 Enter the 10 digit mailbox number and or the 2 digit distribution list number which you are sending the message You can enter additional mailbox distribution list right after you hear the nametag and repeat this process to add more mailboxes distribution list you want to send the message to Note enter 99 to send message to ALL users in your group 4 Press to discard the mailbox number you just entered and re enter another mailbox number 5
3. You can press W iter you hear the nametag of the mailbox to start recording or you can wait until the system prompts you to start recording Short cut if you re forwarding a message to only 1 mailbox or 1 distribution list you can press Ml right after the mailbox number distribution list number you ll hear a beep to start recording without having to listen to the prompt After or while Recording Your Message You Can Press to Review your message before sending it Press to Discard your message and record over Press len to eXit the system if you change your mind about sending the message Press to Message Addressing option Press WA to send your message Press WMI send your message and add additional mailbox to the message vas tO Send your message and Play the next message i to send your message and Make a new message Press mia to send your message and go to User Options Pressey to send your message and return to the current message Pressman to send your message and Discard the current message Press wz wz to send your message and eXit the system Press to start recording or wait for the beep Press to end the recording or any of the following digits To Make a Message To Make Create and Send a new message 1 Press ital to Make a message 2 Enter the 10 digit mailbox number and or the 2 digit distribution list number which you are sending the message You can enter additional
4. mailbox distribution list right after you hear the nametag and repeat this process to add more mailboxes distribution list you want to send the message to Note enter 99 to send message to ALL users in your group 3 Press to discard the mailbox number you just entered and re enter another mailbox number 4 You can press W fter you hear the nametag of the mailbox to start recording or you can wait until the system prompts you to start recording Short cut if you re making a message to only 1 mailbox or 1 personal distribution list you can press right after the mailbox number distribution list number you ll hear a beep to start recording without having to listen to the prompt After Recording Your Message You Can Press ras to Review your message before sending it Press to Discard your message and record over Press len to eXit the system if you change your mind about sending the message Presse to Message Addressing option Press Ma to send your message Press WNR send your message and add additional mailbox to the message Press MANNAN to send your message and go to User Options wz to send your message and eXit the system Press to start recording or wait for the beep Press to end the recording or any of the following digits Message Addressing Options Message Addressing Options These features can be used anytime you Make Give or Answer a message After Recor
5. Phone adapter or IP phone available for purchase Please contact info goteamlink com for more details Getting Started Welcome to Team Link Voice Messaging Service This guide will help you quickly get started using your new service Setting Up Your Voice mailbox You have been assigned a Team Link voicemail number and a 4 digit default passcode Both of these numbers are required to set up your voice mailbox 1 Dial your local mailbox number the phone number assigned to you 2 Press the star key to interrupt the greeting 3 Enter 4 digit default passcode and follow the system prompts to set up your mailbox 4 Awelcome message will greet you during your set up you will e Set a new passcode e Record your name e Record a greeting for callers 5 Follow the prompts as they are given When you have completed recording a greeting or name press key to stop recording Press the keypad buttons as the system instructs you NOTE You must complete the initial setup process or your mailbox will reset to its original passcode and all recording will be lost Setup Please setup your Team Link mailbox Please enter your new 4 digit passcode Please enter the passcode again to confirm iex Please record your name and press pound when finished y Recording Press 1 to playback your recorded message 2 Press 2 to re record or press any key when finished Replay Any Key Please record your personal greeting
6. Team Link Messaging Service Powered By Intelvoices Reference Guide v5 Customer Service Contact Information USA Toll Free Phone Number 1 866 675 7212 Canada Toll Free Phone Number 1 866 413 3721 Toll Free Fax Number 1 888 253 9181 Email support goteamlink com Mailbox Number and Passcode is required when contacting Customer Service Table of Contents Customer Service Contact Information ccsscsscssccsscsscssscesees 1 About Team Link Voice Messaging Service cscscsssscscscecsecnees 2 Ree Oe PC icici ete pee erie 3 USING VOICE Me SSABING cscscscscscscscccsccccccscscscscscscecccscscscescscscecs 4 cites eee tet 5 VO Amera NENIE aono 6 To Make a Message tite irene 8 To Forward a Message s ssesessesessececsscesosoesesoesesoecsescecesseceseecesee 7 Message Addressing Options sessesessssessssecesoecesoecesoecesseoesseseeee 8 Uoer OPON cinika atest iniemarasinens 10 Message Delivery SChequle cccscsccscssccsscscsccccccscsccccccscecees 11 Distrination LIS E aa 12 i S PPA E AA E A E A NE E E 13 OTT E E T 13 Frequently Called NumMmberS ssesesessesessesessesessscoessscecssoesessesesseo 14 Grou Distribution List ivinsieevinicenmsreennenanen 14 Personal Distribution LISE ssessssissisiriisinnn 14 Te a a Arnie 15 About Team Link Voice Messaging Service Team Link is a voice messaging and communication service specifically designed for WFG members and its clients allowing users to comm
7. amlink com src DeFault jsp x SE ay User 9175129911 Ownership User 4 TEAMU i in Create Distribution List Subscriber ID 9175129911 List ID for 01 99 ieee List Name Team Link gt Outhas Subscriber ID 9175129920 Add Remove Oe Distribution List e User Profile Apply Back E Soe EY ene Enter 2 digit List ID from 00 89 List Name and Subscription ID 10 digit Team Link number then click Add EY Connexion Yoice Message System Microsoft Internet Explorer 18 x File Edit View Favorites Tools Help Address B http portal goteamlink com src Default jsp gt SE ay User 9175129911 Ownership User Create Distribution List Subscriber ID 9175129911 List ID fox 01 99 Snak List Name ffeamlink o Outbox Subscriber ID oo Add Remove Distribution List TEAMUNI User Profile 2I bons DT ee Enter another Team Link number in Subscriber ID and click 2 _ to add more members to the same distribution list Once all the members Team Link numbers have been entered click on 28 _ to complete the creation of the personal distribution list To review the personal distribution list click on AAE s SEE and click on List and then click on g to show the list or click on FE to delete the list E Connexion Yoice Message System Microsoft Internet Explorer File Edit View Favorites Tools Help Address fe
8. ding Your Message Press for Message addressing options Press 2l to mark the message Confidential recipient can answer your message but cannot give to anyone else Press to mark the message Urgent message will be identified as urgent and placed in a special message group that is played first Press to mark the message for Future delivery you can schedule a message for up to sixty days in the future User Options User Options Presse for User options You Have the Following Options Press to change your Greeting outside callers hear this Presse to change your Name Team Link Users will hear this when messaging from their mailboxes Press ros to change your Passcode four digits Press M to create or modify a Personal Distribution List Press to change Message Delivery schedule options allows you to audit messages that have been flagged for future delivery To Change Your Greeting or Name Press for User options Press to Record your new greeting oraa to Record your name Press M to Review your recording Press to Discard it and re record Press any key to save your recording and eXit to the main menu 10 Message Delivery Schedule Change Message Delivery Schedule Presse for User options Press to Change your message delivery schedule Listen to the messages that are scheduled for future delivery you can press any key to skip and go to the next message Press to change the delivery schedule and
9. e seconds within the message Press to Play your first message Press to skip the date time stamp Pres A to fast forward three seconds within the message and play the first message immediately After or While Listening to Your Messages Press im to Play the current message again Press to record an Answer to the Team Link User who sent the message Press to Give Forward the message to another Team Link User or distribution list Press a to Keep Save the current message x ras tO Keep the current message and play the next new message Press_im mmo to Keep the current message and Make a new message Presse to Keep the current message and go to User Options x wre tO Keep the current message and eXit the system Press to Discard Delete the current message you can Press immediately to retrieve the deleted message eel ae tizas to Discard the current message and the next new message mo tO Discard the current message and Make a new message Pressman to Discard the current message and go to User Options wz to Discard the current message and eXit the system Presse to Skip the current message and move to the first message Pressman to play the time stamp of the message Press al to go to the Next message Message remains as un played if it is not acted on To Answer a Message To Answer Reply a message to the user who sent you the message 1 Pressel to Play your message
10. enter the new delivery date time in mmddyyhhmm format Example to deliver the message at 3 30pm on Jan 10 2008 you ll enter 0110081530 ae SS crate 11 Distribution Lists To Create Delete Personal Distribution Lists There are two types of Distribution Lists 1 A Personal Distribution list allows a messaging user to broadcast the same message to many other users simultaneously Each distribution list can include up to 500 members 2 A Group Distribution list 91 99 is pre defined by Administrator a messaging user can broadcast the same message to other Groups simultaneously depending on the level of service Contact WFG about your permitted broadcasting level To Create or Modify a Personal Distribution List 1 Presse for User options 2 Press to create or modify a distribution List 3 Enter a 2 digits Personal Distribution list number Lists can be numbered 01 90 depending on your level of service Press Z to Add a new member Press to Drop a member Press to Remove the current distribution list Press to Re record the current distribution list name Pressim to Play your distribution list Press to Edit another distribution list Press W to save your changes and eXit to the main menu We strongly recommend that you access Team Link User Portal on the web at http portal goteamlink com to create your distribution list on line to save you time and more accurately after creating distributio
11. er ID 9175129911 Signup Date 07 29 08 12 00 Outbox Agent ID AAAAA Distribution List First Name Team Last Name Link Level 5 All WFG Users US and Canada Title Code 01 Member User Profile Address 1 6 Address 2 City Santa Clara State CA ZIP Code 95051 Country us Preferred prefix Preferred prefix area code Product Product ID Time Zone 08 00 Pacific Time bs Password fesso Confirm PW eseo Notification M Email Email Address 1 Email Address 2 Voice Contact Phone Number ex 9991112222 M sms Mobile Phone Number ex 9991112222 T Mobile Return CALL Apply Back gt E Error on page fff E i ag tnternet User can change the Time Zone Passcode Email Addresses Contact Phone Number and Mobile Phone Number User may also enable disable the message notification by checking or uncheck M Email sms boxes 15 Distribution List Click on to create modify or delete personal distribution lists zs Connexion Yoice Message System Microsoft Internet Explorer eo File Edit View Favorites Tools Help Address f http portal goteamlink com src DeFault jsp SE a User 9175129911 Ownership User TEAMUNK p p Inbox Outbox User Profile rr EEE ene Click on add to create personal distribution lists 2 Connexion Yoice Message System Microsoft Internet Explorer l x File Edit View Favorites Tools Help Address j http portal gote
12. file cl AEF 54086484026 11 04 09 09 09 6 D AE 54035360630 06 16 09 15 14 31 oa E 9175129920 06 02 09 23 53 9 car L1 06 02 09 23 51 13 oe aoi 06 02 09 23 45 7 mal E 54075060535 05 06 09 08 43 z my b a 59175129920 03 25 09 22 48 10 S A 59175129911 02 10 09 16 45 4 423 wv G11 01 29 09 17 08 47 s A E 58882162827 01 16 09 16 24 13 Po ff eg internet Click on dJ to listen the message you sent Click on to resend the same message to Team Link members or personal distribution lists Click on _Add to add the Team Link number or distribution list numbers For optional user can specific a time to send this message again by entering the Send Time in the format of mm dd yy hh mm for example to deliver a message at 3 30pm on Jan 10 2008 you ll enter 01 10 08 15 30 Click on 2 _ to complete the entries Subscriber ID E 175129911 List ID Selected Target Add Remove Subcriber 9175129911 Team Link Send Time fo1 10 08 15 30 Apply Back 17 Click on to search the messages sent on a specific date time or to specific Team Link member a Search Subscriber ID 9175129911 Msg Time E Msg Time Format MM DD hh mm To Send Time w Send Time Format MM DD hh mm E Keeped E Urgent I confidential 18
13. http portal goteamlink comjsrc Default jsp jpo amp User 9175129911 Ownership User Inbox Outbox Distribution List User Profile 16 In Box Click on EA to list the log of the received messages You may also listen your messages by clicking dJ EE Connexion Yoice Message System Microsoft Internet Explorer a xi File Edit View Favorites Tools Help Address j http portal goteamlink com src DeFault jsp gt EJ o ay User 9175129911 Ownership User TEAMUNIN Inbox Delete Outbox Distribution List E New Message Urgent Confidential Message Time Caller Name Caller ID Duration sec User Profile rd 12 21 09 08 34 4080000000 7 gy w 12 18 09 12 33 Scott Childress 6783698852 46 ited w 12 10 09 10 47 5109620689 13 mj w 12 05 09 19 45 3474167045 3 ry w 11 24 09 10 45 2603W Jack Linder 6787850222 151 m w 11 21 09 22 09 276jd Muia Kelly Ngai 9492054674 7 mj w 11 20 09 06 26 Christina Downum 6783922620 12 mj 11 19 09 13 58 WFGHOME Nancy Drummon d 6784861815 58 gly w 10 21 09 14 56 2603W Jack Linder 6787850222 209 mj w 10 06 09 15 49 2603W Jack Linder 6787850222 288 2l Done CET E O B internet Click on Ato search the messages received on a specific date time or from a specific sender etc Z Connexion Yoice Message System Microsoft Internet Explorer la File Edit view Favorites Tools Help Address j http portal goteamlink com
14. me coo SS Change Your Passcode H coo SI Change Message Delivery Schedule con S 2 Play your Personal Distribution List CODE air DL Z Add a new number to Personal Distribution List CODE 8 5 pL Z MAILBOX Delete a number from Personal Distribution List cope Tuv it DLS MAILBOX 13 Frequently Called Numbers NAME VOICE MESSAGING No Group Distribution List GROUP No GROUP LIST NAME Personal Distribution List LIST No LIST NAME 14 User Web Portal Team Link users can access the user web portal at http portal goteamlink com to manage the mailbox and distribution list on line Enter 10 digit Team Link number numbers only no space and 4 digit passcode TEAMUNIs VOICE MESSAGING amp VOICE OVER IP SERVICE Team Link Number a g 8881114894 9 Passcode gt i ie portal suppots If S50 orab j so 123 owe anty Boor eee a Once logged in click on the Configuration on the left to show the following 4 options User Profile Distribution List In Box Out box a User Profile Click on the to show user s information e Connexion Yoice Message System Microsoft Internet Explorer Fie Edit View Favorites Tools Help Address jE http portal goteamlink com src DeFault jsp Jg a User 9175129911 Ownership User TEAMU NI lt 1 a Modify User Profile Basic Status Active ga Subscrib
15. n list on the web you can access your Team Link mailbox again to record the name for each distribution list refer to User Web Portal section on this manual for more detail Distribution Lists Please enter 2 digits personal distribution list number and press pound when finish Press 2 to Add a new member Press 3 to Drop a member 8 Press 4 to Remove the current distribution list Press 5 to Re record current distribution list name Press 7 to play your distribution list Press 8 to edit another distribution list Press 9 to exit to main menu Please enter mailbox number and press pound when finish Please enter mailbox Your List Contains number and press pound when finish y The number is xxxxxxXXXX Press 1 to Append it and enter next number Press 1 to Drop it and enter next numer Press 2 to Discard it and re enter Press 2 to Discard it and re enter Press 9 to Append it and exit to main menu Press 9 to Drop this member exit to main menu Name The number is Mailbox number XXXXXXXXXX E 9 Main Main Menu Menu 12 FAQ Q1 Q2 Q3 Q4 Q5 Q6 Q7 What is the capacity of my voicemail box Each message is limited to 2 minutes each voice mailbox is limited to 300 messages to be stored for 30 days no limitation on the number of outgoing messages How many people can call my voicemail box and leave message at the same time Each voicemail box is limited to 4 simulta
16. neous phone calls Do own the phone number assigned to my voicemail box No the phone number is owned by the service provider How long will the system keep the messages made or broadcasted The system will store up to 300 messages user recorded or broadcasted for 30 days but user can access the web portal at ortal goteamlink com to select the messages to be stored in the system permanently until user deletes the messages Can I re broadcast a message Yes user can access Team Link User Portal on the web at http portal goteamlink com to re broadcast messages to selected mailboxes or groups Refer to page 15 for more detail on how to use Team Link User Portal How many Personal Distribution Group can create And how many mailboxes can add into each Group 90 groups from 00 89 you can add up to 500 mailboxes in each group The system doesn t accept my entry for the message delivery schedule or re schedule Make sure you enter in the correct format of the delivery schedule it should be mmddyyhhmm for example to deliver a message at 3 30pm on Jan 10 2008 you ll enter 0110081530 Short Cuts Call your Team Link Number and use the following short cuts to get to the right spot for you immediately CODE 4 digit passcode DL 2 digit Personal Distribution List Number MAILBOX 10 digit mailbox number Play Message El cope Make Message cope Change Personal Greeting E cone Change Your Na
17. src Default jsp x p co ay User 9175129911 Ownership User TEAMUNIA Inbox Outbox Subscriber ID 9175129911 Msg Time e Msg Time Format MM DD YY hh mm Caller No T New Message E Urgent I confidential Distribution List User Profile Inbox Delete mj New Message Urgent Confidential Message Time Caller Name Caller ID Duration sec E 12 21 09 08 34 4080000000 7 CA w 12 18 09 12 33 Scott Childress 6783698852 46 Ti ted wd 12 10 09 10 47 5109620689 13 mj w 12 05 09 19 45 3474167045 3 E w 11 24 09 10 45 2603W Jack Linder 6787850222 151 E w 11 21 09 22 09 276jd Muia Kelly Ngai 9492054674 7 rd lt A 11 20 09 06 26 Christina Downum 6783922620 12 B 11 19 09 13 58 WFGHOME Nancy Drummon d 6784861815 58 gi gt w 10 21 09 14 56 2603W Jack Linder 6787850222 209 mj w 10 06 09 15 49 2603W Jack Linder 6787850222 288 I Done PT TTT tnternet Check the box in front of a message or check the box on top to select all Click on on the top right hand corner to delete selected messages Out Box Click on EEE to list the log of the sent messages e Connexion Yoice Message System Microsoft Internet Explorer aed es File Edit View Favorites Tools Help Address je http portal goteamlink com src Default jsp g co ay User 9175129911 Ownership User TEAMUNIN Inbox Distribution List Sent Urgent Confidential Destination Message Time Duration sec Scheduled Time User Pro
18. unicate with clients and other associates efficiently Team Link also provides the following enhanced services 1 Toll Free Team Link voicemail service U S or Canada e Nationwide Toll Free Number for your clients to call you without toll charge e Check your message anywhere in U S or Canada using any phone without toll charge 2 Email SMS message notification e Instant message notification through email or SMS cell phone text messaging service required when new message arrives 3 Voice message notification e Message notification through a phone call to a subscriber s designated phone number when new message arrives and the system will play back the message on subscriber answers the phone 4 Find Me Follow me e Team Link number local phone number or toll free is setup to forward to a subscriber s designated phone number so subscriber can answer the phone call when associate or client calls Team Link number or let caller leave message to the Team Link mailbox 5 Branch Office Message Line e For offices to setup non business hour phone calls to be routed to each agent s Team Link mailbox directly 6 WebFax Fax to Email e Send and receive faxes via email and web portal e Toll Free or Local Number available 7 Internet VoIP Phone Service e Unlimited calls to U S Canada and 10 selected countries e Free Soft phone software application for users to use the service anywhere in the world where Internet is available e
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