a copy of the Q-Scan Twincomm V2.0 user
Contents
1. figure 5 g Typical Reflector Positioning 3M range Typical Reflector Positioning 6M range lt gt om 4 IR B Zone gt R IRA Zone Intersection Zone IR B Zone nens sarl M IR A Zone gt Single Reflector Positioning 1 5M range Cas Note Avoid placing a reflector where the beams overlap IR Intersection Zone IRB Zone IRA Zone Note The beam patterns for ranges 1 to 2 meters do not have the overlap IR Intersection Zone therefore a single reflector may be used providing the received beam strengths are strong enough Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 8 3 3 Testing the Alignment e Test the unit by choosing Live Counts from the menu Reset Counts if necessary and walk In and Out of the entrance 10 times varying your distance from the counter to see if the Q Scan TwinComm V2 0 counts correctly e lfthe Q Scan TwinComm V2 0 fails to count 10 In and 10 Out with this test then check the Reflector alignment set up and try again repeat alignment set up if necessary e For best results please fully test by walking through the entrance on the near and far sides to the Q Scan TwinComm V2 0 see figure 6 figure 6 3 4 Beam Counter Limitations Beam Counters are a cost effective way of getting basic footfall trends they should not be expected to achieve accuracy of more than 90 The unit will not count two or2. DHCP Enable or disable DHCP Apply All Ethernet setting changes must be applied before they take effect I NOTE The following menu items are only visible if DHCP is set to off IP Address Set the IP address of the counter NOTE It is very important to always know the IP address of your TwinComm v2 0 we advise that the IP address is set to static or a fixed IP address allocated via your DHCP server Subnet Mask Set the subnet mask of your network Gateway Set the gateway of your network DNS Server 1 Set the DNS Server 1 of your network DNS Server 2 Set the DNS Server 2 of your network Port You are able to choose a network port available on your network The Default is 26 Q Scan TwinComm V2 0 Copyright Axiomatic Technology Ltd May 2014 Rev 12 11 To set an address e g IP address on the remote use up down to change the selected part of the address left right to select the part of the address to change The following settings do not need applying Auto Reset On Off Turn on off the auto reset Ethernet hardware feature Auto Reset Freq How often the Ethernet hardware is reset without communications seconds 4 2 6 SD Card Menu NOTE Only available for SD card enabled counters See SD Card Uploads section 4 2 7 Uploads Menu See FTP Uploads section 4 2 8 Input Menu The Q Scan TwinComm V2 0 is able to accept pulses from external 3 party counters micro switche
3. Counter Configurations clicking Done will save any changes and return to the main display Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 19 Configure QScan Counters Add New Counter USB Serial Port Choose Port COM67 USB Serial Pc Network Port e IP Port Number SD Card e an E Counter Name Existing Serial IP Counter Configurations COM 1P Speed Port Entrance COM o7 38400 Existing 5D Counter Configurations Data root folder No Counters defined Edit Configuration File Done Cancel Note The configuration file can be manually edited using the button in the bottom left of the window this is useful if you wish to delete any previously configured Q Scan People Counters After one or more counters have been configured they will be listed in the drop down menu which will prompt the user to Select Counter the next time Q Scan Data Downloader is used After selecting a Q Scan People Counter the software will check the connection to that counter and attempt to retrieve ts serial number if applicable Note If the counter is incorrectly configured the software may display an error message and will also show that it was unable to retrieve the serial number from the Q Scan People Counter Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 20 6 4 6 5 Saving your Footfall Data You can then choose the type
4. V2 0 12VDC Power Supply into a spare mains socket within the comms cabinet TwinComm v2 0 Patch Box 4 Plug the Power supply into your POE Injector Tail 5 Plug the RJ45 connector of the POE Injector Tail into your Switch or Hub for Note There is a Jumper on the circuit board of the Q Scan TwinComm v2 0 labelled Passive POE and connectivity is located just underneath the RJ45 Socket Ethernet 6 Plug the output of the POE Injector Tail Port this needs to be in place to allow the unit to be into the patch panel or Ethernet cable powered by a Passive POE Injector that leads back to the Q Scan TwinComm V2 0 The Q Scan TwinComm V2 0 should now be powered and 7 Plug a patch lead into the Ethernet Port ready for you to configure the IP Address and into the Q Scan TwinComm V2 0 Q Scan TwinComm V2 0 Copyright Axiomatic Technology Ltd May 2014 Rev 12 17 6 Q Scan Data Downloader 6 1 6 2 Software Installation The software is designed to be used with Microsoft Operating Systems Windows XP Vista or Windows 7 8 Please insert the supplied installation CD or SD card into your CD ROM drive or SD drive and click install when the option appears If the install option does not appear please open Windows Explorer and browse to the CD or SD card find the file Q Scan Software Setup v3 6 exe and double click to start the installation process Please click allow if the User Account Control feature asks
5. be no more than 100mm apart typically 100mm at 6m range 50mm at 3m range 3 2 2 Find a Suitable Location for the Right Reflector B e If Reflector A has been temporarily fitted simply cover this with your hand or a piece of paper card to find Beam B with Reflector B using the same method as above Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 7 e You have completed this when with reflector A covered you get a strong signal on the LH indicator and NIL on the RH indicator and with reflector B covered you get NIL on the LH indicator and a strong signal on the RH one e Once the desired locations are found temporarily fix the Reflectors into position and test the unit counts before mounting the reflectors permanently 3 2 3 Single Reflector Positioning for Narrow Entrances The Q Scan TwinComm V2 0 can work with a single reflector on a narrow entrance between 1 and 2 metres please be aware that using a single reflector may affect the Q Scan People Counter accuracy see figure 5 3 2 4 Typical Beam Patterns and Reflector Positioning The diagrams below show typical Beam Patterns projected from the Q Scan TwinComm v2 0 This will give you an idea of how the beams project onto the opposite wall and why the gap is required between the reflectors Please avoid placing the reflectors within the IR Intersection Zone as this will cause inaccuracy of the Q Scan People Counter and cause miss counts see figure 5
6. if you want to allow this software to make changes to your computer Follow the remaining steps to complete the installation First Use The first time you use the Q Scan Data Downloader you will notice the drop down menu at the top right instructs you to click the Configure Counters button in the bottom left of the window This button is used to define the Q Scan People Counters connected to your computer the application will save these configurations between sessions for fast Footfall Data retrieval later E Q5can Count Data Downloader Data to download Select Counter f Daily Totals cerid mier Daily Summary f Individual Counts 15 07 2013 To 15 07 2013 7 Count direction TwinComm Only f In and Out f In counts only Events Configure Counters Support saweas Exit Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 18 6 3 Configure a Counter To configure a Q Scan People Counter either choose a USB Serial Port if connected via USB cable enter an IP Address and Port number default 25 if using an Ethernet counter or enter the location of the data on the SD card if reading data from an SD card i e lt drive gt QScan lt customer name gt lt counter name gt See 7 SD Uploads for more details Next give the Q Scan People Counter a meaningful name then click Add and the Q Scan People Counter will be added to the list of Existing
7. more people walking side by side The accuracy of beam counters is affected by the concentration and flow of customers past the beams and will not count whilst the beam is blocked e g by an inward opening door the wider the entrance the lower the expected accuracy They can also be affected by direct sunlight 3 5 Advice with using Footfall Data We advise that you perform manual count tests at different times with varied volumes of pedestrian traffic after the installation is complete to highlight any difference between the manual count and the Q Scan TwinComm V2 0 count This average factor can be converted to a percentage which can then be applied to your daily summaries Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 9 4 Menus 4 1 Main Menu Live Counts Displays the live counting screen Reset Counts Reset the displayed counts to zero Does not affect the footfall data stored in the unit s memory Settings Menu All the things you can change Beam Strength Used to calibrate and align the count beams Logs Menu Used to view footfall data Counter Details Information about this counter Contact Us Axiomatic Technology contact details 4 2 Settings Menu 4 2 1 Display Menu Blocked Mode Choose the warning option you want your Q Scan TwinComm V2 0 to display when the unit detects that the beams are blocked e None No warning e Message Screen will display BEAM BLO
8. of data to download dates and times you are interested in and count direction Clicking Save as will prompt you to choose a file name and location for the file the application will have already created a default file name for you and will default to the location you last saved to or My Documents as default E QScan Count Data Downloader Data to download C Daily Totals n Serial Number Daily Summary Individual Counts From 15 07 2013 To 15 07 2013 Count direction TwinComm Only f In and Out f In counts only Events Configure Counters Support Save as Exit The file created will be in Comma Separated Values or csv format This can easily be imported into MS Excel or another spreadsheet application to create tables and graphs to view your Footfall Data Sync Time You can Sync the Time of your Q Scan TwinComm V2 0 with a single click from the Q Scan Data Downloader Simply connect your Q Scan TwinComm V2 0 to the downloader via USB or Ethernet and click the Sync Time button This syncs the time of the PC you are currently connected to so it is advised that the time is checked on the PC before Syncing Alternatively the time can also be set using the remote control directly on the Q Scan TwinComm V2 0 as explained in section 4 2 3 on page 10 of this manual Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 21 7 SD Card Uploads An SD card enable
9. CKED at the bottom of the screen e Screen Screen will display BEAM BLOCKED at the bottom of the screen then start to blink after 20 seconds e Screen Backlight Screen will display BEAM BLOCKED in text at the bottom of the screen then start to blink after 20 seconds along with the backlight flashing Backlight On Off Enable the backlight during Menu and Beam Strength modes Backlight Intensity Adjust the brightness of the backlight Range O to 10 for Menu and Beam Strength modes 4 2 2 Standby Menu Display Mode Choose the display option you want your Q Scan TwinComm V2 0 to display when the unit times out with no remote activity or after pressing the back button e Q Scan Displays the Axiomatic Technology splash screen e n Out Total Screen will display the In count Out count and Total counts e Footfall Screen will display the Footfall only the n count e In Out Difference Screen will display the In count Out count the difference between the two e Command Screen content will be determined by USB Ethernet commands e Distributor Displays distributor splash screen if set Backlight On Off enable the backlight during Live Counts mode Q Scan TwinComm V2 0 Copyright Axiomatic Technology Lid May 2014 Rev 12 10 Backlight Intensity Adjust the brightness of the backlight Range O to 10 for Live Counts mode 4 2 3 Date Time Menu Date Set the current date
10. Q Scan TwinComm V2 0 User Manual Q Scan People Counters A LE shy bed C c AWN Beam Counters Contents 1 1 1 1 2 1 3 1 4 2 2 1 2 2 2 3 3 3 1 3 1 1 3 1 2 3 2 3 2 1 3 2 2 3 2 3 3 2 4 3 3 3 4 3 5 4 4 1 4 2 4 2 1 4 2 2 4 2 3 4 2 4 4 2 5 4 2 6 4 2 7 4 2 8 4 2 9 4 2 10 4 3 4 4 4 4 1 4 4 2 4 4 3 4 5 5 1 5 2 5 3 5 4 5 4 1 5 4 2 POCO WOW AA ME LM UU A tc MI pu A E E 2 A ML hU MR LE LE M E uM 2 UES AUN Ree PE 2 SPAISAIP INEST DIT 3 Remote Control for O Scam Twin Comm V2 0 ues eode da cae P oe eed ved inea eroe olet e ned hs hdc dled Sa vv d helt 3 Mode Sor ODBPABOPDtomt deret iiec a lao Li del ott qeu 4 live Counting MOI ANNAN 4 Menu Mode eaaa SSA EE 4 Beam SEE A VIOG O a EINST tel MD 4 NYS Cana On ano Ei 5 Ossc mPeoble Counter Asta oeil Pb Rot dom Mv pm PED ii 5 Choosing the ideal location for the Q Scan TwinComm V2 vv acen XY VY COCR TR 5 PIRES thed SCOMP CODE ARA R RAS PIDIO DINAR RR RAR ROD RRA RO ORO RADI RRA RRE DDR O A DORIA RIAD RD ROA ARR SER RR RAR RR DORE ERRE IRAN 6 Reflector POSItIONINE asias 7 Find a Suitable Location for the Left Reflector A on the Opposite Wall occcccnnnccccnconononnnnncnnnnnnnnonononanonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnaninos 7 Find a Suitable Location for the Right Reflector Bornos NANO 7 Single Reflector Positioning for Narrow Entrances cccccccccccsssssssseeeccceeeeessaaeseesseeeeeeeeeeessaeeeeseeeeeeee
11. a for a specified date range See 6 Q Scan Data Downloader for more details Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 23 7 4 FAQ Q get the message The physical drive is write protected on the screen when insert the SD card A The SD card is write protected and cannot be written to You can make it writable by moving the Lock switch on the side of the SD card to the up position Q get the message There is no valid FAT volume on the screen when insert the SD card A The SD card does not use the FAT32 file system If you want to use this SD card then you need to format the card and select FAT32 as the file system WARNING Formatting an SD card will cause it to lose any data currently on it Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 24 8 FTP Uploads A network enabled Q Scan TwinComm V2 0 is capable of uploading daily summary event and count data to an FTP server Uploads can be set to happen automatically or manually upon request This feature can be setup via the Uploads Menu found in the Settings Menu 8 1 Uploads Menu 8 1 1 FTP Menu Server FTP server address e g ftp axitech co uk Port FTP server port number usually 21 Mode FTP transfer mode active or passive usually passive User Name User name used to connect to the FTP server Password Password used to connect to the FTP server Root folder Location on th
12. are using the menus with the remote control to browse through settings and footfall data Typically the screen will be brighter in this mode to make it easier for you to view the footfall data Provided that you don t stand directly in front of the unit and break the beam it will continue to count Beam Strength Mode This mode allows you to adjust the strength of the transmitted beams and monitors the strength of the reflected beams You will need this to align the reflector s correctly The unit will not count in the Beam Strength mode This allows the user to see a screen with 4 bars on See section 3 2 and figure 4 and allows the user to adjust the Infra Red Beam Strength Changing the Beam Strength can help to adapt the Q Scan People Counter to different environments and locations We recommend using the weakest beam strength to reduce interference unwanted reflections and power consumption Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 4 3 Installation 3 1 Q Scan People Counter Installation 3 1 1 Choosing the ideal location for the Q Scan TwinComm V2 0 Taking into consideration its surroundings and the opposite wall or surface for the Reflectors to be located Temporarily fix your Q Scan TwinComm V2 0 to the desired location and power up the unit see figure1 Choose a location that will not become permanently blocked or where objects may be moved in front of the beams Confir
13. d Q Scan counter is capable of uploading daily summary monthly summary event and count data to an SD card NOTE Only SDHC cards with a FAT32 file system are supported 7 1 7 2 Uploading Before data can be uploaded to an SD card the Counter Name required and Customer Name optional need to be set Counter Name and Customer Name are used when constructing the names of the various files See below Files Reports Both can be set in the SD Card Menu in the Settings Menu and can be a maximum of 16 characters each By default the Counter Name is set to the counter s serial number To initiate an upload simply insert a compatible SD card into the socket on the side of Q Scan counter This will upload all the data from the Last Upload date to today This date is updated every time data for a day is uploaded but can be set manually in the SD Card Menu found in the Settings Menu Do not remove the SD card while an upload is in progress until told to do so If you wish to cancel an upload press and hold the Back button on the remote until it is acknowledged by the Q Scan counter The result of the upload is displayed on the screen once complete Files Reports A different file is uploaded for each data type for each day except for monthly summary data where there is one file per month Daily Summary This file contains the counts summarized in 30 60 minutes intervals File Name QScan customer name gt lt counter name gt yyy
14. e FTP server where the data will be uploaded 8 1 2 Counter Menu Both these settings are used when constructing the file name See below File Name Customer Name Name of customer up to 16 characters optional Counter Name Name of counter up to 16 characters required 8 1 3 Send Menu Auto Send Time Time of first auto FTP upload Auto Send Frequency How often auto FTP upload is performed 1 3 6 12 24 hours Daily Summary Send settings for daily summary data See below Events Send settings for event data See below Count Details Send settings for count details data See below Send Now Performs a manual FTP upload of all data types 8 1 4 Daily Summary Events Count Details Auto Send On Off Is this type of data sent during an FTP upload Last Sent Each FTP upload will upload all data of this type from this date to today s date This date gets set every time an FTP upload is performed and can also be set manually Send Now Performs a manual FTP upload for this data type Auto send on off setting is ignored 8 2 File Name A different file is uploaded for each data type for each day The file name format is as follows Root folder X Customer Name gt lt Counter Name dd mm yyyy Data type gt txt NOTE The customer folder where the data is being uploaded to must exist on the server Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 25 8 3 File Format The f
15. eeeessaseeeeeesseeeeeeeeessaaaaassseeeseceeeeesaaaaaees 8 Typical Beam Patterns and Reflector Positioning eiiis eene nennen nenne nennen a 8 Testine the ALS AMEN aaa tanta adan 9 Beam COUDEPSELEITRIEBEIOTIS Las AAA AAA 9 Advice with US RECI DA a id bo 9 A A a 10 Man Mela AAN AAA ARAN 10 Sete PP Rois ep i e bete ed oed i e ai Led oer ie A api Res 10 Display els RR 0 DDR Ra RO E Sa 10 la ON INIT TRU A A A E EE I T E AAN eS 10 PES 11 Counts PR o PPP E RARE AR 11 iua dorsi Mis dit enne 11 DA o Nettle A A 12 CAS MNR IMt t 12 Input Ieri AE LA M ME 12 Usi Ip O 12 Restore Del quis 2 2 22242222122222121111112111 13 L4 1110 4LELLIII A AA AA AAA AAA AAA AAA E AA AAA LLLI LUE LEA LLLLLL UH LEE EC 12 Password Protected Menus aiii idad 12 A A A A A A P 13 A RM MEM M E 13 COUNT B kta 13 O os ea cl oa oa oa ice cle SAA 13 COMO DCE AIS eee aerate oder bte debi dca end a nce It tei t E 14 IVS OTA ON AAA sponse E Ic 14 MEMOS 14 Bean ONIS TUCU ia 14 E MIU CL PCT 14 Power Over Ethernet POE i5 sels AE Qua aide cua td 15 Active O Connection A A dE 15 Passive POE COMME e AS o E M 16 O25 aii Data Download erica dl did dd ua do acia d 18 Q Scan TwinComm V2 0 Copyright Axiomatic Technolo
16. ently lifting the sides out of the base grooves see figure2 and separate the two halves avoiding contact with any of the components The circuit board should stay slotted into the lid as the lid is removed Just above the arrows are two small slots You can use a small screwdriver in these to get started e Take the base of the Q Scan People Counter and using the small holes fix to the wall in your desired location making sure it is fixed securely see figure 3 e Avoiding contact with any of the components using the grooves in the front cover as guides slide the cover back on to the base and press until it clicks into place and is fully seated Check that the cover and the base have fully interlocked and if necessary press both sides in until they do figure 2 figure 3 Fixing Points Q Scan TwinComm V2 0 Copyright Axiomatic Technology Ltd May 2014 Rev 12 6 3 2 Reflector Positioning Check that the supplied mains adaptor is connected to the mains and switched on Using the supplied remote control go to the Beam Strength option in the Q Scan TwinComm V2 0 menu and set the R Power to 10 see figure 4 figure 4 IR Output Beam Strength bars Recieved Beam Strength for IR Beam B 0 Beam Recieved Recieved Beam Strength for IR Beam A 100 Beam Recieved IR Interferance for IR Interferance Beam A for Beam B IR Output Beam Strength setting 3 2 1 Find a Suitable Location for the Left Reflecto
17. gy Ltd May 2014 Rev 12 1 6 1 6 2 6 3 6 4 6 5 7 1 7 2 7 3 7 4 8 1 8 1 1 8 1 2 8 1 3 8 1 4 8 2 8 3 8 4 software lMstalation e ates 18 uitis ccc AN 18 CONNUE COUNTE ETT a 19 Saving your Footfall Data eotseexepbis IA RES NRRATA NOE CE ERVEREERN AAA IAS 21 SY ION Wie E O ENET NA 21 ss DIR Vo il PPP ETE ULT 22 UPIOJdINE tern eer raters tere merce ID ce totem tie tay tamer ner tear one aa A cra ee eee Egy oe ete eer Onn errr en eee ne ay 22 HE REO O nO 22 Q Scan Data DOWN a a aida 23 A Hu a 24 ETP DDIOSES oie iunio dbe eso tei su coe fuc sese A n LO LM LIAE 25 Uploads Menur aeto A AA A a 25 A EDD ee rere DD D D D D D D II rrerr ee rer Tree rere cer 25 Counter Ment MEE m 25 Send VIS e eR aa HE EE DDE aad LL Dd kd PE RRR ccc d d dd cada LCD D d dd cda LLL C D dd dd cada LC D dca Re d a a ere 25 Daily Summary Events Count Detalls 55 52xk212 rrr ERRORI REED ORA ER 25 SIN SEA TNR ETT CO OUR 25 A mm e 0 eee 26 EA S Ku EM M EU A M i E LIE 26 1 Before You Start 1 1 1 2 We strongly advise that you read the installation and operating instructions before attempting to use the equipment Correct positioning and setting up is important A little time spent here will ensure that the unit gives you years of trouble free
18. ile format for each data type is as follows Daily Summary dd mm yyyy lt tab gt hh mm ss lt tab gt lt In Count tab Out Count Events dd mm yyyy lt tab gt hh mm ss lt tab gt lt Event Type gt lt tab gt lt Parameters gt See 4 4 3 Events for more details Counts dd mm yyyy lt tab gt hh mm ss lt tab gt lt IN OUT gt 8 4 Error Codes Below is a list of error codes that might be received when attempting to upload data These error codes will appear on the screen when performing a manual upload and in the event log when performing an automatic upload See Logs Password rejected by server Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 26 Lii bd Q C AWN Beam Counters Supplied by a iti COUNTING Tel 0115 8757508 Axiomatic Technology Ltd Fax 0115 8757510 Graphic House tec support q scan co uk NG16 2NE Sales q scan co uk Look for our people counting software that works with Q Scan counters on www peoplecounting co uk People Counting You Can Count On
19. ld in the memory for more than 5 years and up to 40 000 events can be stored The counts will be displayed when the unit is powered on The real time clock is battery backed but will lose the time and date settings after 2 years without mains power This battery will then need replacing to keep the time correct Beam Obstruction If for any reason the system becomes obstructed for prolonged periods the live counts screen as shown in 3 1 will flash and display a beam blocked message Remove the obstruction and the system will automatically return to counting mode This event is stored in memory and can be reported if the count data is download using the Q Scan Data Downloader software or if the unit is connected to a RECAP reporting system IR Interference The percentage readings at the bottom of the Beam Strength screen see figure4 indicate IR Interference received from the Q Scan TwinComm V2 0 by other R devices such as Automatic Door Detectors for best performance the R Interference reading should read zero but the device is able to Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 14 5 4 5 4 1 ignore certain interferences at given levels if the Interference level is permanently above 5 then a new location for the Q Scan People Counter may be required In the unlikely event that your Q Scan TwinComm V2 0 is experiencing excessive interferences from external R devices simply try re locati
20. llow the unit to be powered by an Active POE Switch Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 15 rn Active POE HUB SWITCH Building Entrance c TwinComm v2 0 MES AAA ree Catbe installed Cable PWWWWWU WwWUWVWN w f Data Data Data Osta Phone Phone Phone Phone 65 66 67 68 69 70 71 Patch Lead Patch Panel e M Comms Room Cabinet PU e Iu e e e u o u o e e o o rS 5 4 2 Passive POE Connection Guide If you do not have an Active POE Switch then the Q Scan TwinComm V2 0 may be powered via the supplied Passive POE Injector Tail and 12VDC Power Supply Please follow this guide to avoid damaging any of your network equipment Q Scan TwinComm V2 0 Copyright Axiomatic Technology Ltd May 2014 Rev 12 16 Standard HUB SWITCH Comms Room Cabinet Patch Panel Data Data Data Data Phone Phone Phone Phone 65 66 67 68 69 70 71 72 Patch Lead D 12VDC PSU i POE Injector Tail T 1 Fit the Q Scan TwinComm V2 0 to the desired location ensuring you have an Ethernet socket close by the installed unit 2 Find the Ethernet Port number on the i ge Patch Lead 3 iw Ethernet socket and trace this back to oscan SS l RNN 91989 pa 815Ul eget the patch panel in the comms cabinet rl 3 Plug in your Q Scan TwinComm
21. m that the location has a smooth flat surface and is rigid It is best if the surface face is perpendicular to the opposite wall where the Reflectors will be fitted any slight angles in the wall may project the Q Scan TwinComm V2 0 beams either side of the desired position Ensure there is sufficient room on the opposite wall to mount the Reflectors approx 260mm width and 80mm height at maximum 6 meter range Ensure there are no other reflective items or objects opposite the Q Scan TwinComm V2 0 that could possibly reflect the beams back e g Mirrors Silver Ornaments Glass Christmas Decorations tinsel etc Ensure there is a mains power socket close by A 2 metre power cable is supplied Low Power Extension Cables are available if necessary Please contact Axiomatic Technology Ltd for availability stating the length required A typical mounting height for the Q Scan TwinComm V2 0 is approx 1 meter from the floor but the unit can be mounted higher to omit children or lower if required with the Leg Counting option enabled from the Counting Menu Please do not install the Q Scan People Counter below 12cm from the floor as the unit will miss count due to people walking over the beams AL BeamB gt BeamA Vertical Allow for repositioning if required Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 5 3 1 2 Fitting the Q Scan People Counter e Remove the front cover of the Q Scan People Counter by g
22. n day month and year Then press enter to start browsing that day s footfall data Having chosen a day use up and down to scroll through the footfall data and left or right to move to the previous or next day 4 4 1 Daily Summary The daily summary displays a Total In Out footfall and a breakdown of activity with either 30 or 60 minute periods throughout that day Count Details Choose a date to view and press enter on the remote This screen gives you detailed information for the Time Stamped Footfall and direction of travel 4 4 2 4 4 3 Events For some events you can scroll to the event and then get more details by pressing enter The possible events are listed below Event Description More Details Examples RESETC The footfall counts have been reset date time Counts reset Manually POWER The counter has been powered on date time Counter turned on REBOOT The counter has been rebooted date time Counter rebooted BLOCKED The counter infra red beam has been blocked for date time Beam blocked more than 20 seconds UNBLOCKED The counter s obstruction has moved therefore date time Beam unblocked leaving the infra red unblocked Duration 01 40 15 hh mm ss COMMS The Comm port has been used for the first time date time Comms started USB SETTINGS A setting has been changed date time Settings Changed IR LED power 40 DEFAULTS Setti
23. ng the Q Scan TwinComm V2 0 to the left right or higher lower to find a more suitable position with less interference Interference will also cause the remote control to lag slightly this is normal The Q Scan TwinComm V2 0 will report signals from the remote as interference please refrain from IR Output Beam Strength bars Recieved Beam Strength for IR Beam B 0 Beam Recieved Recieved Beam Strength figure 4 for IR Beam A 100 Beam Recieved IR Interferance for IR Interferance Beam A for Beam B IR Output Beam Strength setting using the remote when checking for other external interference Power Over Ethernet POE A Network enabled Q Scan TwinComm V2 0 is capable of accepting POE from either an Active POE Switch or Passive POE Injector Please follow these guides to connect your Q Scan TwinComm V2 0 correctly to the remote power source Active POE Connection Guide If you have access to an Active POE Switch the Q Scan TwinComm V2 0 can connect directly to this to receive power and communicate over your network at the same time Simply plug a straight through standard patch lead from the Active POE Switch to the RJ45 Socket Ethernet Port on your Q Scan TwinComm v2 0 Active POE is officially called IEEE 802 3af 2003 Note There is a Jumper on the circuit board of the Q Scan TwinComm v2 0 labelled Passive POE and is located just underneath the RJA5 Socket Ethernet Port this needs to be removed to a
24. ngs have been restored to their default date time Settings restored values TIMEDATE The time and date have been changed Viewing date time Time Date changed more details on this event will show the user what the previous settings were and what the new time and date settings are HEARTBEAT This will check that the counter is still active every date time Heartbeat 10 minutes If the counter has been turned off Q Scan TwinComm V2 0 Copyright Axiomatic Technology Ltd May 2014 Rev 12 13 viewing more details on this heartbeat event will NOTE any new events will replace the show how long the counter was alive for last heartbeat SMTIMEOUT A TCP connection has been closed because there date time SM timeout was no activity for 10 minutes SMERROR Received an error from the socket modem ERROR NO e g 49158 SMCLOSE Socket modem close error SM close error SMRESET Socket modem hardware restarted SM reset FTPSTART Auto FTP upload started lt date time gt Auto FTP started FTPOK Auto FTP upload completed successfully lt date time gt FTP OK FTPERROR Auto FTP upload failed lt date time gt FTP error 38016 4 5 Counter Details This allows you to view the firmware version serial number flash memory size and type USB Ethernet and FTP settings 5 Miscellaneous 5 1 5 2 5 3 Memory If for any reason the unit loses power the counts will be he
25. on the remote use up down to change the date left right to change the day month year field Time Set the current time on the remote use up down to change the time left right to change the hour minute second field Daylight Saving Set to On to enable the daylight saving option 4 2 4 Counts Menu Count Body Leg e Body If the Q Scan People Counter is mounted on the wall above 50cm then the Body option should be chosen e Leg If the Q Scan People Counter is mounted on the wall between 30cm and 50cm then the Leg option should be chosen Count Direction This option should be set after installation and testing e n Out Usually set if the Q Scan People Counter is mounted on the left side of the entrance indoor e In Out gt Usually set if the Q Scan People Counter is mounted on the right side of the entrance indoor Count Period The Q Scan People Counter can save the daily summaries for either 30 or 60 minutes periods Auto Reset On Off Enable or disable the Auto Reset feature this will reset the display counts each day at a given time Auto Reset Time Set the time to automatically reset the displayed footfall data each day this does not affect the footfall data stored in the unit s memory 4 2 5 Ethernet Menu NOTE Only available for Ethernet enabled counters View All View all the currently used IP settings and the MAC address of the counter Press up down on the remote to scroll between settings
26. operation In some cases a temporary installation for test purposes is recommended Package Contents Thank you for purchasing a Q Scan TwinComm V2 0 Your package contains a Q Scan TwinComm V2 0 People Counter Manual 12V Power Supply two Reflectors two AAAA Batteries and a Remote Control If you have the network version you will also have a passive PoE power injector cable If you have the SD card version you will also have an SDHC card Location Choose a location where people move freely so that undue obstruction of the beam is avoided If possible a minimum distance of 30cm should be maintained between any passing person and the Q Scan People Counter and the overall distance between Q Scan People Counter and Reflectors must not exceed 6 meters The ideal mounting height for counting legs is 12cm to 15cm from the floor to the bottom of the Q Scan People Counter and at chest level 0 8m 1 5m for counting bodies The latter will avoid arms and handbags etc from being counted Never locate the system in direct sunlight and areas with highly reflective surfaces Q Scan TwinComm V2 0 Copyright Axiomatic Technology Ltd May 2014 Rev 12 2 Please be aware that some automatic door sensors can emit Infra Red light and may interfere with the Q Scan TwinComm V2 0 see section 5 3 IR Interference on page 13 1 3 Fixing Surface For temporary installation you may wish to use items like Blu Tack or double sided foam tape but
27. r A on the Opposite Wall e Whilst holding Reflector A against the opposite wall and looking at the Q Scan TwinComm V2 0 left Received Beam Strength bar for IR Beam A move Reflector A up down left right to get the feel of where IR Beam A is projected and mark this location see figures 4 and 5 e The ideal position for Reflector A is such that the Left Indicator bar in the Beam Strength screen reads full and the Right Indicator bar reads empty e The ideal Beam Strength is the lowest power that will achieve the above e fthe ideal location of the Reflectors cannot be found then the Q Scan TwinComm V2 0 may need to be moved slightly to the left or right depending on which beam is not seen e f either of the Received Beam Strength bars are flickering rapidly check the IR Output power and increase as necessary in steps of 5 The best performance for your Q Scan People Counter is not to have full R Power as the higher power can reflect R from other objects e g A persons reflective jacket this would have the effect of miss counting In the Beam Strength screen use the Up Down buttons on the remote to adjust the R Power output to the lowest power that gives a strong signal but remember to press Enter on the remote to save the new setting e The ideal positions for the reflectors should be in line with both beams of the Q Scan TwinComm V2 0 at equal heights and depending on the distance from the Q Scan TwinComm V2 0 should
28. s or additional TwinComm units These additional counts can be independent from the TwinComms own counts or added to them Please contact Axiomatic Technology for further information about the accepted inputs and configuration of this function 4 2 9 Output Menu The Q Scan TwinComm V2 0 is able to Output pulses to external 3 party counters micro switches or additional TwinComm units Please contact Axiomatic Technology for further information about the configuration of this function 4 2 10 Restore Defaults e Choose yes to reset all settings to default 4 3 Password Protected Menus When entering either the Ethernet Menu or FTP Menu you may be asked to enter a password before you can proceed This password may have been set by your network administrator or Axiomatic Technology to protect against unauthorised changes Axiomatic Technology will only set a password for the FTP Menu if your counter uploads data to our FTP server If you re a network administrator and would like to password protect either the Ethernet Menu or the FTP Menu then please contact Axiomatic Technology for further information Q Scan TwinComm V2 0 Copyright O Axiomatic Technology Ltd May 2014 Rev 12 12 4 4 Logs There are 3 types of log that can be browsed Daily Summary Count Details and Events Once you have chosen the data type you are interested in you select a date using the up and down keys to change the date and left and right to move betwee
29. the equipment must eventually be securely fixed to an even and smooth permanent surface Rough or uneven surfaces may cause internal damage and may distort housing and will almost certainly affect the accuracy of the system 1 4 Remote Control for Q Scan TwinComm V2 0 AXIOMATIC TECHNOLOGY LTD Function Used for Up Moving up to the menu item above scrolling up through the footfall data Down Moving down to the menu item below scrolling down through the footfall data Right Moving to the choice on the right Scroll to next day s footfall data Left Moving to the choice on the left Scroll to previous day s footfall data OK Select the current choice Back Go to previous menu Power Revert to standby mode Reserved for future functionality Should you require replacement batteries for your remote the unit uses two AAA batteries Q Scan TwinComm V2 0 Copyright Axiomatic Technology Ltd May 2014 Rev 12 3 2 Modes of operation 2 1 2 2 2 3 There are three modes of operation Live Counting Mode This is the mode that the Q Scan People Counter will spend most of its time in In fact it is in this mode all of the time that the unit is unattended It will quietly get on with the task of counting and recording the footfall data in memory It will optionally display the counts on the screen which may be dimmed down to be unobtrusive Menu Mode This is when you
30. y Monthmm month name gt dd mm yyyy summary txt File Format TwinComm dd mm yyyy lt tab gt hh mm ss lt tab gt lt in count gt lt tab gt lt out count gt UniComm dd mm yyyy lt tab gt hh mm ss lt tab gt lt count gt Q Scan TwinComm V2 0 Copyright Axiomatic Technology Ltd May 2014 Rev 12 22 7 3 Events This file contains any events See 4 4 3 Events for more details File Name QScan customer name gt lt counter name gt yyyy Monthmm month name gt dd mm yyyy events txt File Format dd mm yyyy lt tab gt hh mm ss lt tab gt lt event type gt lt tab gt lt parameters gt Counts This file contains the individually time stamped counts File Name QScan customer name gt lt counter name gt yyyy Monthmm month name gt dd mm yyyy counts txt File Format TwinComm dd mm yyyy lt tab gt hh mm ss lt tab gt lt IN OUT UniComm dd mm yyyy lt tab gt hh mm ss lt tab gt PASS Month Summary This file contains count totals for each day of the month File Name QScan lt customer name gt lt counter name gt yyyy Monthmm month name gt monthly mm yyyy txt File Format TwinComm dd mm yyyy lt tab gt lt total in count for day gt lt tab gt lt total out count for day gt UniComm dd mm yyyy lt tab gt lt total count for day Q Scan Data Downloader If you have purchased the Q Scan Data Downloader software it can be used to extract specific data from the SD card and save it to a single file e g Daily summary dat
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