VLAN-164 User`s Manual
Contents
1. Chapter 2 Parameter Settings INSTALLING VLAN 164 SOFTWARE VLAN 164 software lets you access and manage call records over the Internet using your web browser from anywhere at any time 1 The VLAN device has a default IP address of 10 0 0 1 that needs to be changed to a unique local IP address within the same subnet as the host computer If you don t Know what that means please consult with your network administrator To change the IP address run ETM exe directly from the installation disk A window similar to the following will appear X Ethernet Manager Ver 1 1 view Config IP Address Subnet Mask HAC Address 255 255 255 868 66 61 30 D8 44 76 1 not in SameNet Devices detected 1 Note Installation of multiple VLAN devices on your network should be done one at a time to avoid IP address conflicts since all brand new VLAN devices have the same IP Address by default When installing multiple VLAN devices they should be assigned with consecutive IP addresses 2 Double left click the target device or highlight it and select Config gt IP Address from the menu 4 Ethernet Manager Ver 1 1 View lia Enter aves 25 HAC Address Device Settings Alt Enter 86 61 30C D6 44 76 1 not in SameHet Devices detected 1 Chapter 2 Parameter Settings 3 Change the IP address and click OK Set IP Address IP Address 192 168 0 103 Subnet Mask 255 255 255 0 Cancel 4 Atthis point the old IP add2. Add button To delete an entry press the Delete button Press OK when done 58 Chapter 7 Reference Guide E User Account The User Account window allows the administrator to add new users or update delete existing users F User Account Microsoft Internet Explorer SEE Hello admin User Account a me User os Console O Query O System Record Time O Monitor DPlayback Create User O Agent Setup DRecord Controlled by SAY Creation Date Expiration Date Last Log in Last Modified To add a new user press the Add button Enter the username and password Select the privileges this user will have Finally choose All to apply the privileges to all channels or select a group of channels To update an existing user select the user from the User list and click the Update button To delete an existing user select the user from the User list and click the Delete button The privileges are Administrator User has all privileges System Record Time User can access the System Work Hours window Create User User can access the User Account window Agent Setup Use can set up the agent s name for a channel Console privilege should also be granted Record Controlled by S W The right to start stop recording by software when using manual record method Console User can access the Main Screen Column window Monitor User can d
3. Chapter 2 Parameter Settings 3 Enter the username and password of the user Select the rights and accessible channels you want for the user Hold down the CTRL key when selecting multiple channels Also enter the Expiration Date for the user Click OK when done User Account Microsoft Internet Explorer Web Management v2 21 User Andrew Password O Administrator System Record Time O Create User D Agent Setup DRecord Controlled by SAN Creation Date Expiration Date 2009 02 27 Last Log in Last Modified E MODIFYING USER RIGHTS EEk Hello admin User Account Console Monitor Query Playback Poum 1 Select the user from the drop down list 2 User Account Microsoft Internet Explorer VLAN VC elole g Web Management v2 21 User Andrew Y O Administrator System Record Time O Create User O Agent Setup DRecord Controlled by SAVY EEk Hello admin User Account Console Monitor Query Playback Creation Date 2008 11 27 9 48 51 Expiration Date 2009 2 2 0 0 0 Last Log in No Record Found Last Modified No Record Found 2 Make all the necessary changes then click Update bate 2l Chapter 2 Parameter Settings DELETING USER 1 Select the user from the drop down list then click Delete User Account Microsof
4. Web Management v2 21 CIAL Channel Phone Wunber Agent Ring Stat Tine EndTime Lenah CalerID OTWF Remake Permanent L 38 Chapter 4 Retrieve and Play Records from the Web B SEARCH AND PLAY RECORDS FROM THE INTERNET One of VLAN s most powerful features is its accessibility from anywhere at any time as long as you have access to the Internet For this purpose some ports need to be opened in your network router gateway configuration The following ports are what need to be opened ag Pon Mapping Network Service Fthernel Service Type Source Port Target Port Target IP DHCP Server TCP 72110 2110 192 168 100 179 CI TCP 7402 7402 192 188 100 178 TE jc A TCP 6500 6500 192 168 100 179 Firewall E ery Ia a TCP 6502 6502 192 168 100 179 DONS TCP 6100 6100 192 168 100 179 o eee eee TCP 610 6101 192 168 100 179 TCP 6102 6102 198 168 100 179 TCP 6200 6200 192 168 100 179 TCP 6201 6201 192 168 100 179 TEP 50 50 192 168 100 179 TER 6000 6000 192 168 100 179 TCP Food 000 192 168 100 179 TCP 7120 7120 192 168 100 179 TCP 7403 7403 192 168 100 179 FER 6501 6501 192 168 100 179 TEP 6202 6202 192 168 100 179 TCP 5800 5800 192 168 100 179 TCP 5900 5900 192 168 100 179 TEP 2100 7100 192 168 100 179 Tattina Enter all 19 ports on the port mapping or port forwarding configuration of your network router gateway along with the TCP service type The Target IP represents the IP Addres
5. http 192 163 0 10 RemarkFrame asp 2 Trusted sites 36 Chapter 4 Retrieve and Play Records from the Web To play a record just double click it Make sure there are speakers connected to your PC Record Data Search Microsoft Internet Explorer SE Hello admin Record Data Search VLAN Voice Logg Web Management v2 21 EIA channel Phone Number Agen Ring Serio Enri Longo caer IO OTWF Rema Pemenot dl poen Last Page New Search Export Remark Sometimes it is desired to play just a section of a record To do this you will need to play the record and E mark the section by clicking and MARK when the playback gets to that point Then you can click MARK to play the section once or to play it repeatedly Record Data Search Microsoft Internet Explorer Ema fx Ss Hello admin Record Data Search VLAN Voice Logge Web Management v2 21 CAN Channa Phone Number Agent Ring StotTine Engine Length Caler iD DTMF Remark Permanent O New Search Export Remark To toggle between relative and absolute time during playback click 37 Chapter 4 Retrieve and Play Records from the Web Save as allows you to save the record s to another drive or folder First select the files to be saved then check the Save As box and enter the path before clicking Save Record Data Search Microsoft Internet Explorer SEE a Hello admin Record Data Search
6. Delete Selected button Eh liear Aperatian Mecroaralt leternol Eap nrer 5 y A l iis z F i Ello agrr s Licor Oninin i VLAN Voice Logger lt gt oe eds a TEA A aa D Satori Liber Operation Since Operater Detali go A Aia ai LS ee ee cee aT ai Pd N D fs area a arco iow a IGE IARI asirar admin 10r 302008 1001S AM adminid Pincirshocpda vrs age 1 90 165001 10 E je ir 235 ALH min 1010 2008 17 11 02 45 simini Winona per soir een P 192 eA 10 in 37 EAS ado iyaa 1412 AM minea FP incows_bosSmer orice ap P 100 158 0 90 Pagerivy se fad gg4d5 Iz Total Records 101 Delete Selected DetteAl Page Up 42 D ILLEGAL LOGIN LOG Illegal Login Log contains information about unsuccessful login attempts 1 Select System Log gt Illegal Login 3 Console Microsoft Internet Explorer File Edit View Favorites Tools Help Q sax 2 x a JO search Ig Favorites A Ra w gt Loa a Chapter 6 Backup ra Address E http 192 168 0 10 Console asp v SE Links gt Phone Number Agent PhoneD1 Agent01 PhoneD2 Agent02 PhoneD3 Agent03 PhoneD4 Agent04 Recycle Backup Status System Operation User Operation Illegal Login 10 40 52 10 40 54 CallerID DTMF Ring Start Mode Local Phone Local Phone Local Phone Local Phone Hello admin Console 2008 10 30 11 19 36 Line Status Disconnected Disconnected Disconnected VLAN IP 19
7. 00 00 AM M auto 192 168 0 10 VLanServer 7 eS Channel Agent Search C A Available gt Selected O Every ji y Week 2 00 00 AM Osun Omon Orte wep Oru OFRI O sar O From day l1 Of the month 2 D0 00 AM O From day fi y to 31 Of the month Backup Device 2 00 00 4M O Serial O Parallel On O FEB Omar O aP O ea C FIX DISK Capacity 24997 MB MAY JUN JUL AUG O 6 D FIX DISK Capacity 70394 MB O O O O O 6 F USB Storage Capacity 976 MB Osr Mocr Ono O oec V Record Data Interval Start Time 12 10 2008 M 12 00 00 AM gt End Time 12 31 2999 X 11 59 59 PM gt Project Name Activate Save Exit Choose Serial to back up to drives in a serial fashion Choose parallel for mirrored backup Parallel backup requires two or more backup devices Select the backup device s from the list of drives Create a new Project Data Source Backup Rules Record Server O Every ji y Hour lo y Minute 2 00 00 AM Y Auto 192 168 0 10 VLanServer y O Channel O Agent Search C A Available Selected O Every ji v Week 2 00 00 4M Osun Omon Orme O wep Otu OFRI From day fi y of the month 2 00 00 Am O From day fi to 131 v Ofthe month Backup Device 2 00 00 Am Serial O Parallel On ree Omer apr O ea C FIX DISK Capa
8. 43 2008 1 2 12 09 44 25 2008 1 2 12 10 43 55 2008 1 2 12 10 44 01 2008 1 2 12 10 49 12 2008 12 12 10 53 56 2008 12 12 11 41 07 Ready Caller ID IEA HA gt aj nj via ms Send By Mail gt 0 50 Volume Rate Sequential _ Total Rec Total Records 6 Current Record 6 Quit Select the record and click play button to play VLANPlayer for Backup Media Ver 1 2 C FIX DISK D FIX E DISK CD RW F USB Storage Refresh Start Time 2008 12 12 09 43 58 2008 12 12 10 43 32 2008 12 12 10 43 56 2008 12 12 10 44 04 1 40 43 2008 1 2 12 09 44 25 2008 1 2 12 10 43 55 2008 1 2 12 10 44 01 2008 1 2 12 10 49 12 2008 12 12 10 53 56 2008 12 12 11 41 07 Caller ID lt 3 2008112112 11 40 43 Playing 2008112112 11 41 07 gt m u x a et 5 0 50 100 Volume Rate 11 40 50 z 4 _ SaveAs V Sequential Quit Send By Mail Total Rec Total Records 6 Current Record 6 53 Chapter 7 Reference Guide VII REFERENCE GUIDE CONFIGURATION gt SYSTEM CONFIGURATION MENU A Main Screen Column The Main Screen Column Window allows the user to select the information he wants to see on the display There will be one entry for each channel in the main screen view showing different status and information Note that if the System Work Hours has been set and the current time is out of the range then the main sc
9. From the list of channels choose one channel that is active and check the checkbox next to the channel number You should now be able to listen to the call played through the speakers The icon man with earphones indicates that the channel is currently being monitoring F Console Microsoft Internet Explorer Ea File Edit View Favorites Tools Help A Q sxx Y x a f ya Search Pe Favorites 3 ee w X LA rel Address http 192 168 0 10 Console asp vw Eco Links gt Hello admin Console jo 1 Web Management v2 21 Configuration Record Data Search System Log Backup Status 2008 11 27 10 17 04 Channel Phone Number Agent Status Start Time EndTime Length CallerID DTMF Ring Star Method Line Status VLAN IP ATA 203 Jessica Idle Local Phone Disconnected 192 168 0 103 a Phone02 Agent02 Idle Local Phone Disconnected 192 168 0 103 Haz 2 204 Alvin Recording 10 16 47 Local Phone 192 168 0 103 O 4 PhoneD4 Agentd4 Idle Local Phone Disconnected 192 168 0 103 Trusted sites To stop monitoring just uncheck the checkbox 33 Chapter 4 Retrieve and Play Records from the Web IV ACCESSING RECORDS REMOTELY After a call has been recorded you can immediately access the record Accessing the records is very easy and convenient since you can do it directly from your web browser A SEARCH AND PLAY RECORDS FROM THE LAN Click Record Data Search 3 Console Microsoft Internet Explorer DE a File Edit
10. Ring Stat Tine Endara Lang Calor OTF Ramat Pemanent d Page UP Page Down First Page New Search Export Remark 35 Chapter 4 Retrieve and Play Records from the Web The results are listed in pages The records are listed in chronological order To sort the records in any other way click the corresponding column header Each page contains up to 200 records by default If there are more than 200 records the last page will be displayed To go to another page click Page Up Page Down First Page or Last Page To start a new search just click the New Search button To export records to MS Excel select the records by checking the checkbox on the left then click the Export button To add a text comment to the record select the records by clicking the checkbox on the left then click the Remark button In the Remark window you can also mark this record as permanent and it will never be deleted by the disk recycling process 2 Console Web Page Dialog 2 Channel a Phone Mumber 204 Agent Alvin Ring O Start Time 2008 12 12 10 43 32 End Time 2008 12 12 10 43 55 Length Caller ID DTME Permanent Phone call from Eric Remark 20 Atta 1192 168 0 10 RemarkFrame asp 2 Trusted sites 2 Console Web Page Dialog 2 Channel 5 Phone Humber 204 Agent Alvin Ring O start Time 2008 12 12 10 43 32 End Time 2008 12 12 10 43 55 Length Caler ID DTHEF Fermanent call from Eric Remark 20
11. View Favorites Tools Help Q tac z 2 LA DO Search Pe Favorites B a ir LJ rel B Address http 192 168 0 10 Console asp x Eco ink gt Hello admin Console Web Management v2 21 Configuration Record Data Search System Log Backup Status 2008 11 27 10 17 45 Channel Phone Number Agent Status Stat Time EndTime Length CallerID DTMF Ring StartMethod Line Status VLAN IP al i 203 Jessica Idle Local Phone Disconnected 192 168 0 103 Phonel2 Agent02 Idle Local Phone Disconnected 192 168 0 103 A 204 Alvin Idle 10 16 47 10 17 10 00 23 Local Phone 192 168 0 103 4 PhoneD4 Agent04 Idle Local Phone Disconnected 192 168 0 103 El wParam 99 O Trusted sites mE The following window appears 2 Record Data Search Web Page Dialog Hello admin Record Data Search VL A mse oH a elelel Web Management v2 21 4 Time Period O Channel O Agent O Phone Number 2008 Year 11 Month 27 Day 0 M Hour 0 Minute 0 Second to 2008 Year 11 ml Month 27 Day 10 Hour 18 Y Minute 3 Second OLength O Caller ID ODTMF ORemark O Permanent Recording File ORing In Out O Call In O Call Out O Missed call MIE EN Br C Inetpub wwwroo Control Panel E Console Microsoft Z Record Data Search EN Clicking OK at this point will retrieve all r
12. and the Last Device IP Address accordingly For example if you have 3 VLAN 400 devices connected in the same LAN and you set their IP addresses to the following 192 168 0 101 192 168 0 102 192 168 0 103 then you should enter 192 168 0 101 in First Device IP Address and 192 168 0 103 in Last Device IP Address C4 Vianinitialize Language Add Device Add New WLAN Device to Server 1 T Channel No Starts From First Device IP Address 192 168 0 103 Last Device IP Address 192 168 0 103 Device Type C VLANTOO e VLANAOO Storage Path DD Globol DATABASE LanPireBird Lan DSN Channel gent WLanFPireBird Lan DSM Systemblperation LanFireBird Lar DSM WrorkHour 0800 1 00 Command 1 00 Generate 12 Chapter 2 Parameter Settings Click Generate 4 VianInitialize DER Language Add New WYLAN Device to Server Line 1 ChannelO Channel No Starts From ChannelNo 1 Mame 4gentO1 192 168 0 103 2 Phone Phone01 First Device IP Address 192 168 0 103 DevicelP 192 168 0 103 Channellz Line 2 Name Agentl2 192 168 0 103 Channel o Phone PhoneD2 Last Device IP Address 197 168 0 103 A 92 168 0 102 3 DevicelP 192 168 0 103 Device Type C VLANTOO VLAN4O0 Line 3 Phone Phone 3 Channel04 Storage Path D WwOX 168 0 103 NamesAgentl4 DevicelP 192 168 0 103 Phone PhoneDd Line 4 ChannelNo 4 DEVICE 192 168 0 103 1 Global DEVICE 192 168 0 103 2 DATABASE LanFireBird Lan DS
13. configured automatically by the VLAN server It is recommended that the default values be used Codec The type of analog to digital conversion the system uses The default type IMA should work fine in most cases Pre Amplifier Increases the loudness of the records in decibels Record Gain This helps to compensate for weak signals on the line A higher value means a stronger boost You can also select AGC to let the system automatically adjust the gain for each call Start Method Determines how the recording should be triggered The options are Local Phone This method detects the status of the handset Recording starts when the handset is lifted up off hook and stops when the handset is returned to the cradle on hook VOX This recording method detects the presence and absence of sound to start or stop recording Recording starts when the sound exceeds the threshold level called the VOX level and stops when the sound drops below the threshold level for longer than a certain period called the Stop Delay measured in milliseconds This method is usually used when the phone line is digital However with this method a single phone call will be recorded into several files if there are silences longer than the Stop Delay Manual There are 2 methods of manual record first method waits for a Record switch to be physically pressed by the agent before the system starts recording The recording stops when
14. et eee ror 40 A TRC CLE EOG ea er a da Dai 40 BAS IVE OTS RATON TOR ol dd niece Meee edd as 41 C USEROPERA TON TOG ui acetate lon caneat dente E TTT 42 A ae Oh wd eB aU DO a A E A 43 E BACKUP DEVNICE VMIE Misa ideo 44 VILREFERE NCE OUID asia gece al oe a 54 Chapter 2 Parameter Settings I INSTALLATION GUIDE VLAN 164 consists of hardware individual VLAN 400 units or VLAN 400P based rack mount system and software It is very easy to install but some network knowledge is required A PACKAGE CONTENT One package of VLAN 400 contains QUANTITY DESCRIPTION VLAN 400 VLAN 400 S 4 RJ 11 Telephone Cord for analog lines igital lines a 1 _ 4 RI 8 RUD Adaptor Frame _ _ 1 RJ 45NetworkCrossCable______ __ 1 PowerAdapter Note If some items are missing or broken upon opening of the package please contact your dealer 1 1 1 VLAN 400 Fig 1 0 The VLAN 400 is the hardware interface between the phone lines and the host computer Each VLAN 400 records four lines and requires one network connection one IP address Multiple VLAN 400 s can be used to serve small scale installations Fig 1 0 VLAN 400 VLAN 400P Fig 2 0 The VLAN 400P is a 4 line recording card used with the VLAN 164 chassis to build rack mount systems This rack mount system provides similar function as a group of VLAN 400 s but requires only one network connection one IP address regardless of the number of VLAN 400P cards
15. inside It is recommended for large scale installations i al Ef i 4 aul a f 00 ES en 3 Ea o Aii O cn on Fig 2 0 VLAN 400P Chapter 2 Parameter Settings VLAN 164 Chassis Fig 3 0 The VLAN 164 chassis can house 16 VLAN 400P cards making it possible to build large scale recording systems of 64 lines maximum Thanks to the built in Gigabit hub the whole system requires only one network connection one IP address Fig 3 0 VLAN 164 Chassis MINIMAL SYSTEM REQUIREMENTS FOR HOST COMPUTER Y Host computer O O O O O00 0 O Processor Pentium ll 400 MHZ faster is better Memory 512MB more is better Hard Drive 40GB larger is better partitioned into two allocations 10GB for drive C and the rest for drive D Ethernet Card 2 cards are required if you plan to integrate the system into the company network otherwise network traffic could cause intermittent network connection loss Uninterruptible Power Supply Sound Card and Speakers Monitor Mouse and Keyboard Optical Drive Operating System Windows XP or Windows 2000 v A separate hub should be provided if using more than two VLAN 400 s in order to isolate bandwidth consumption and ensure stability Y One private IP Address per VLAN 400 Chapter 2 Parameter Settings B HARDWARE INSTALLATION Before installing the hardware make sure the host computer meets the minimal system requirements otherwise the system may n
16. settings Internet Local intranet AECA Restricted sites Trusted sites This zone contains Web sites that you trust not to damage your computer or data Security level for this zone Custom Custom settings To change the settings click Custom Level To use the recommended settings click Default Level Default Level Apoy 19 Chapter 2 Parameter Settings Il VLAN 164 PARAMETER SETTINGS A VLAN INITIALIZATION 1 Open your Internet browser 2 Goto the host computer s IP Address Cannot find server Microsoft Internet Explorer File Edit View Favorites Tools Help Back ix a CA ya Search S 2 Favorites E A ee EA Address http 1192 168 0 10 3 Type admin for Username and 123 for Password then click Ok EM Microsoft Internet Explorer ER File Edit View Favorites Tools Help Ar g Bach Q x 2 A Search Pe Favorites B es w v bans rel Address E http 192 168 0 10 v E co Links gt Lo g On Usemame admin Password eeel Trusted sites 4 Select Yes or No based on your own decision AutoComplete Pi Do pou want Windows to remember this password 20 that you a don t have to type it again the nest time pon visit this page Don t offer to remember any more passwords 20 Chapter 2 Parameter Settings 5 Click Yes if the following window appears Internet Explorer n Actives control on this page might be unsafe to
17. the switch is pressed again 62 Chapter 7 Reference Guide Second method is controlled by the software when start method is set to Manual In main screen you could move the mouse pointer to Manual that in Start Method Column double click it following windows will appear F Record Control Microsoft Internet Exp SEE Record Control Password Enter system password and click Start button to start the recording Note that system will record all the time until we do the same way to click the Stop button VOX Level This setting is used when the VOX start mode is selected Enter a value from 0 3000 If the VOX level is set too low the system becomes sensitive to line noise resulting in bogus recordings If the VOX level is set too high the system is more likely to stop recording prematurely Stop Delay This setting is used when the VOX start mode is selected Enter a value measured in milliseconds If Stop Delay is short phone calls are more likely to be broken up into two or more records If Stop delay is long phone calls are more likely to be saved as one record if calls were made within short intervals Typically a value between 3 to 5 seconds works the best DTMF Detect detects the dialed out digits 63
18. to move it to the Selected Column list and vice versa For descriptions on the columns please see the Main Screen Column section Selected Column This list contains the columns that will appear in the Playback window The first entry corresponds to the leftmost column To remove a column from the list just double click it Per Page Choose the maximum number of records per page 56 Chapter 7 Reference Guide C Channel Settings The Channel Settings window allows the user to set the following parameters of a channel Channel Agent Select All 1 Phone Number Max Record Length Sec Min Record Length Sec Line Idle Alarm Time Min Recording Controlled by DTMF GNo OYes Channel Work Hours Full Time Recording OK 2 3 4 Agent The name of the agent assigned to this channel Click the button on the right to see a list of available agents Phone Number The phone number or extension number assigned to this channel Max Record Length The maximum length in seconds per record If the length of the call exceeds this value it will be recorded in multiple records The default value is 1 800 seconds 30 minutes Min Record Length Calls shorter than this length will not be recorded Note that if the call exceeds this length then the entire call is recorded not just the portion of the call after this length Line Idle Alarm Time The system will raise an alarm if no calls have be
19. 192 168 0 10 Console asp Go Links gt Hello admin Console VLAN VOICE elJofo 2 Web Management v2 21 Configuration Record Data Search System Log Backup Status 2008 1 1 26 15 57 12 System Configuration Main Screen Column fe Length CallerlD DTMF Ring Start Method Line Status VLANIP Engineer Configuration Playback Settings Local Phone Disconnected 192 168 0 103 dE Phonel2 Agentlz Channel Settings Local Phone Disconnected 192 168 0 103 dal i Phone03 Agent System Work Hour Local Phone 192 168 0 103 O 4 Phone04 Agent04 User Account Local Phone Disconnected 192 168 0 103 Change Password El wraram 99 0 Trusted sites 4 Double click the column s you wish see on the Record Playback window Also choose the maximum records displayed per page To use the default setting just click OK 2 Playback Settings Microsoft Internet Explorer SEE Hello admin Playback Settings JLE U VO E elelel Web Management v2 21 Available Column Selected Column Phone Number DTMF Caller ID Permanent Remark Ring PerPage O 100 200 O500 Records E 23 Chapter 2 Parameter Settings C CHANNEL SETTING This setting is used for channel identification and for defining the maximum record length invalid record length and alarm 1 Select Configuration gt System Configuration gt Channel Settings A Console Microsoft Internet Explorer IE A File Edit view Favorit
20. 2 Parameter Settings 11 Enter the current password in Current Password Enter the new password in New Password and confirm it Click OK to Finish 3 Change Password Microsoft Internet Explorer SEE Hello admin Change Password Web Management v2 21 Powered by ELETECH Hello admin Current Password eee New Password esecesee Confirm eeeeee lt 12 Click OK Microsoft Internet Explorer E A Password Has Been Changed 29 Chapter 2 Parameter Settings F RECORD SETTINGS Record Settings is used for setting the channel identification especially when using multiple VLAN devices in one LAN the recording volume and the trigger method By default the system automatically assigns identification for each channel If you re recording analog lines you may skip this step default values will be used and proceed to Recycle Setting 1 Select Configuration gt Engineer Configuration gt Record Settings File Edit View Favorites Tools Help Q tac z E a A yo Search Pe Favorites 3 jw Lo rel Address http 192 168 0 10 Console asp Y Eco Links gt Hello admin Console 3 Console Microsoft Internet Explorer BAR a j 40 oH AUIL 4 Web Management v2 21 Configuration Record Data Search System Log Backup Status 2008 11 27 10 10 03 System Configuration gt Status StartTime EndTime Length CallerID DTMF Ring StartMethod Line Status VLAN IP Engineer Co
21. 2 168 0 103 192 168 0 103 192 168 0 103 192 168 0 103 0 Trusted sites You can browse from one page to another by clicking the page hyperlinks To delete all entries click the Delete All button To delete specific entries first select the ones you wish to delete then click the Delete Selected button 3 Mgal Login Mermal lef reel bre planer VLAN Voice Logger Web Management v2 24 1D Legin Agent Urb op abr5ouz00s 11 27 48 aM 10r30r2n08 11 27 46 AM Le LES 0 10 3 Page d i ss 1 22 Prom Total Records 1 Legale Times benag D or Anpaud Error 43 _Satecradl Dolors Salactad Daami EEE Falo Acra llega Legn Chapter 6 Backup E BACKUP DEVICE VIEW Backup Device View shows the backup device information including capacity remaining space usage rate and time left 1 Select System Log gt Storage gt Backup Device View 4 Console Microsoft Internet Explorer DER File Edit Yiew Favorites Tools Help Q ax z x 2 A ya Search Sie Favorites En B te jw LJ rel 9 Address E http 192 168 0 10 Console asp v Eco Links gt Hello admin Console Diii Web Management v2 21 N Configuration Record Data Search System Log Backup Status 2008 10 30 11 33 16 Channel Phone Number Agent Record Status StatTime EndTime Length CalleriD DTMF Ring Start Mode Line Status VLAN IP aly Phoned Agent Idle 10 41 19 10 41 20 00 01 Local Phone Disconnected 192 168 0 103 rie PhoneD2
22. Agent02 Idle 10 41 05 10 41 06 00 01 Local Phone Disconnected 192 168 0 103 O 3 Phone03 Agent03 Idle 11 11 46 11 12 39 00 53 Local Phone 192 168 0 103 O 4 PhoneD4 Agent04 Idle 10 40 52 10 40 54 00 02 Local Phone Disconnected 192 168 0 103 l wParam 99 Trusted sites Click on the entry to show more information BENG Everyhourbackup Prj Event Time 2007 05 17 19 12 48 BENG 20081209 Pr Event Time 2000 12 12 14 06 30 Record Server 4192 166 0 10 Lanserver Backup Device Use in Serial Mode Current Device F Capacity 999460 Kbytes Remaining 309056 Kbytes Used Rate 1 04 Backup Status Next Backup Time 200812712 15 0 0 44 Chapter 6 Backup VI BACKUP Backup is a utility program that needs to be installed separately To install VLAN 164 Backup run VLANBACKUP msi from the VLAN 164 installation CD 2 VLAN Backup SEE Welcome to the YLAN Backup Setup Wizard The installer will guide you through the steps required to install WLAN Backup on your computer WARNING This computer program it protected by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the maximum extent possible under the law Cancel Click Next ig VLAN Backup Select Installation Folder The installer will install WYLAN Backup to the following folder To install in thi
23. Close Backup Status F Capacity 999468 KB Be Free 994092 KB Used 5376 KB Utility Rate 054 Status copying files File Name 00312008121 01Alvinv204 1153948500003 waw Time To Full Media Name Backup When backup is finished it will show the next backup time Fl VLAN Diagital Recorder Backup Program ver 2 2 20081209 Prj 192 168 0 10 Project Manual Media Tools Operation Log MediaPlayer Close Backup Status F Capacity 999468 Be Free 989152 Used 10316 Utility Rate 1 03 Status Backup stop normally File Name 00312008121 2 Alvini204 114043750003 way Time To Full 5 02 01 Media Name Backup Next backup time 2008 12 12 15 00 00 O 00 58 26 51 Chapter 6 Backup After backup you can access the record by clicking Media Player This Window will appear VLANPlayer for Backup Media Ver 1 2 C FIX D FIX E F USB DISK DISK CD RW Storage Start Time Caller ID i Ready l m gt mj n x a ET ha Cancel Clicking GO will retrieve all records for all channels To filter your search check the Time Period or other checkboxes and enter the value to search 52 VLANPlayer for Backup Media Ver 1 2 Chapter 6 Backup C FIX DISK D FIX E DISK CD RW 3 F USB Storage Refresh lt Start Time 2008 12 12 09 43 58 2008 12 12 10 43 32 2008 12 12 10 43 56 2008 12 12 10 44 04 1 40
24. ING INTERNET INFORMATION SERVICES Windows Internet Information Services is a Windows component necessary for VLAN 164 software to operate over the Internet Follow these steps to install it 1 Insert your Windows Installation disk and select Start gt Control Panel gt Add or Remove Programs Windows XP or Start gt Settings gt Control Panel gt Add or Remove Programs Windows 2000 Control Panel File Edit View Favorites Tools Help Q Back a ya Search ly Folders EP Address Control Panel 6 DO gt Vg Control Panel x BS y e Accessibility Add Hardware Add or Administrative Automatic Date and Time Display Folder Options Fonts Game Be Switch to Category Yiew Options Remoy Tools Updates Controllers tr r 3 2d eob amp See Also gt Internet Keyboard Mail Mouse Network Network Setup Phone and Power Options Printers and Regional and Windows Update Options Connections Wizard Modem Faxes Language 0 Help and Support O ez 2 3 O Y SS W A e lt Scanners and Scheduled Security Sounds and Speech System Taskbar and User Accounts Windows Wireless Cameras Tas Center Audio Devices Start Menu Firewall Network Set Click Add Remove Windows Components ES Add or Remove Programs Ed Gi Currently installed programs C Show updates Change or Remove Programs gt Add New Programs Add Remove Windows AYG Free Edition To change this program or re
25. Interact with other parts of the page Do you want to allow this interaction 6 The VLAN 164 Main Screen will appear A Console Microsoft Internet Explorer File Edit View Favorites Tools Help a Q sxx y O x a A ya Search Ie Favorites 2 g w y la rel QO Address http 192 168 0 10 Console asp E co Links gt Hello admin Console Web Management v2 21 Configuration Record Data Search System Log Backup Status 2008 11 26 15 49 53 Channel Phone Number Agent Status StartTime EndTime Length CallerID DTMF Ring StartMethod Line Status VLAN IP O PhoneD1 Agent Idle Local Phone Disconnected 192 168 0 103 Phoned Agent02 Idle Local Phone Disconnected 192 168 0 103 Phoned3 Agent03 Idle 15 39 45 15 46 05 06 20 Local Phone 192 168 0 103 PhoneD4 Agentd4 Idle Local Phone Disconnected 192 168 0 103 El wParam 99 9 Trusted sites 21 Chapter 2 Parameter Settings B CUSTOMIZING COLUMN DISPLAY The system allows you to customize the columns displayed on the screen By default the system displays records in the List View format Page Console view 1 Select Configuration gt System Configuration gt Main Screen Column to customize Main Screen columns 2 Console Microsoft Internet Explorer IE X File Edit View Favorites Tools Help Q sxx gt Q x a A JO Search Sie Favorites amp B EN w La rel B Address E http 192 168 0 10 Console asp vw Eco inks gt Hello admin Con
26. N DEVICE 192 168 0 103 3 Channel gent LanF ireBird WLan DSN DEVICE 192 166 0 103 4 ISystemOlperation LanFireBird Lan DSN WorkHouw 0800 1700 Command 1 00 Vorce 200 Monitor 300 Codec IMA StorePath D Wis Generate Save to LANIP INI 11 Click Save to VLANIP INI to save the configuration generated from the previous step Save to VLANIP IN R Saved Successfully Cancel 12 Close all Windows and restart Windows After Windows restarts two folders will be created c Inetpub wwwroot VlanWeb and d VLanServer 13 From Windows select Start gt Run Type the name of a program Folder document or Internet resource and Windows will open it For you 14 Type the following command regsvr32 c inetpub wwwroot vianweb console console ocx 13 Chapter 2 Parameter Settings Type the name of a program Folder document or Internet resource and Windows will open it For you 15 Type the following command regsvr32 c inetpub wwwroot vilanweb console playclient ocx Type the name of a program Folder document or Internet resource and Windows will open it For you 14 Chapter 2 Parameter Settings INTERNET EXPLORER CONFIGURATION Internet Explorer must be configured properly on the PC s that will be used to access VLAN 1 Open Internet Options by selecting Start gt Control Panel Windows XP or Start gt Settings gt Control Panel amp Control Panel E 5 x Fil
27. VLAN 164 Voice Logging System User s Manual O 2007 2008 Eletech Enterprise Co Ltd All Rights Reserved Table of Contents TABLE OF CONTENTS Dee TINS TTT ONUDI OOO cad 2 A PACRAGECONTEN atra dio ria 2 MINIMAL SYSTEM REQUIREMENTS FOR HOST COMPUTER craes aiiin sairasti 3 B HARDWARE INSTALLATION outlets A 4 FREANS TALLA TONCONSIDERA TON Sl a 4 NETWORECONNECTION S ostra a tate Aceh ssa 4 C SOPTWARETNSTALLATION sin dl A A 6 INS TACLING INTERNET INFORMATION SERVICE SS ussscayait ca tds lila 6 INSTALLINE Y LANG SOFTWARE a a is 8 INTERNET EXPLORER CONFIGURATION oo tec ic rts ee 5s 15 IL VLAN lt 64 PARAVMETER SE TEIN Sic aioe onl an hh lll oca 20 As VLAN INITALZATION eaa dl ies 20 B CUSTOMIZING COLUMN DISPLAYS anidan losas sis 22 CHANNELS ETNIA erro ter errr eet ea eer a 24 D SYSTEM WORE TOURS li io 23 E USER ACEON Sadie 26 ADDINTUSER Salles ociosa meta nade bees EE tase ads 26 MODIFYING USER TRIG ES ox ces cass eet E Gare ee scene R TO ios 27 DELE IN Ga USER annee aa aa a a a asda ADD Seiad a teak aieces 28 CHANGE PASSWORD da 28 F RECORD SETTINGS tt N postales 30 G RECYCLE SETTIN Sql Actua E me ecards 31 EXCEPTIONS ON WINDOWS XP FIREWAL GD ssp e di cias 32 IR CIVEMONITORIN onn E E een ileal as 33 TY ACCESSING RECORDS REMOTELY a ci 34 A SEARCH AND PLAY RECORDS PROM THE LAN ccc aos 34 B SEARCH AND PLAY RECORDS FROM THE INTERNET cias tro 39 A A A aa ear ee nn Seto een ora oe See mre ee eG eee ee re eer ee ery een
28. apter 2 Parameter Settings EXCEPTIONS ON WINDOWS XP FIREWALL The system uses specific ports critical for it s normal operation especially when VLAN 164 is being accessed through the web remotely These ports are usually blocked by the Windows Firewall so you must add exceptions to these ports 1 _ Select Start gt Control Panel gt Windows Firewall Click the Exceptions tab Click the Add Port button then add the following ports 6000 6101 6102 6103 6200 6201 6202 6500 7100 7110 7120 7402 7403 80 Windows Firewall G eneral Exceptions Advanced Windows Firewall is blocking Incoming network connections except for the programs and services selected below Adding exceptions allows some programs to work better but might increase your security risk Programs and Services Name 6000 6100 6101 6102 6103 6200 6201 6202 6500 e 7100 hl 71101 aie cues Y cli Display a notification when Windows Firewall blacks a program hal What are the risks of allowing exceptions Click OK to close the Windows Firewall window Try accessing VLAN 164 from another computer be sure to add the IP address of the host computer to the trusted site as described earlier Check and see if the system works correctly a2 Chapter 3 Start Live Monitoring III LIVE MONITORING The system provides an easy way to monitor a call in real time However only one call can be monitored at one time 1
29. can access VLAN 164 Only users defined as administrator can add users and set permissions Initially use the default administrator user admin to add new users ADDING USERS 1 Select Configuration gt System Configuration gt User Account Ei 3 Console Microsoft Internet Explorer File Edit View Favorites Tools Help Q sxx z a CA JO search Pe Favorites B amp jw LJ rel 8 Address amp http 192 168 0 10 Console asp Eco Links gt Hello admin Console Ji AN VO eiele Web Management v2 21 Record Data Search System Log Backup Status 2008 11 26 16 19 31 Main Screen Column he Length CallerID DTMF Ping StertMethod Line Status VLANIP Engineer Configuration Playback Settings 192 168 0 103 O 2 Phoneb2 Agent03 Channel Settings Fl 3 PhoneD3 Agent03 System Work Hour Local Phone O Local Phone Disconnected Local Phone Disconnected 192 168 0 103 192 168 0 103 4 PhoneD4 Agentd4 User Account Local Phone Disconnected 192 166 0 103 Change Password El wParam 99 Trusted sites 2 Click the Add button 2 User Account Microsoft Internet Explorer SEE Hello admin User Account Web Management v2 21 User O Administrator O Console O Query O System Record Time O Monitor OPlayback O Create User O Agent Setup ORecord Controlled by SAN Creation Date Expiration Date Last Log in Last Modified 26
30. city 24997 MB Om Ow Ou Das 0 e D FIX DISK Capacity 70394 MB F USB Storage Capacity 976 MB Osr Oor Qno oec V Record Data Interval Start Time 12 10 2008 12 00 00 am End Time 12 31 2999 bl 11 59 59 PM Project Name T Activate Save Exit Enter a project name for this scheme then choose the frequency of backup in the Backup Rules 48 Chapter 6 Backup Create a new Project Data Source Backup Rules Al Record Server Every ft v Hour lo v Minute 2 00 00 4M auto 192 168 0 10 VLanServer 7 E Channel Agent Search C A Available Selected O Every i week 2 00 004m Osun Omon Owe Owen Omu OFRI O From day fi Of the month 2 00 00am ia UUU O From day 1 to 131 Of the month Backup Device gt 00 00 AM O Serial O Parallel On Ores Omar joer C e C FIX DISK Capacity 24997 MB Or Oo Om Das a D FIX DISK Capacity 70394 MB F USB Storage Capacity 976 MB Osr Oor Ono oec V Record Data Interval gt Start Time 12 10 2008 12 00 00 AM End Time 12 31 2999 y 11 59 59 PM a Project Name 20081209 M Activate Save Exit Check the Activate box then click the Save button Create a new Project Data Source Bap Rules S Record Server Every fi v Hour fo v Minute 2 00 00 AM am M auto 192 168 0 10 VLanServer 7 EN O Channe
31. e Edit Yiew Favorites Tools Help ay Q Bact gt 5 ya Search Key Folders Ey Address 2 Control Panel v ES 4 amp X amp w 4 A Vg Control Panel a gt pe Accessibility Add Hardware Add or Administrative Automatic Date and Time Display G Switch to Category View Options Remov Tools Updates w oe p pY See Also Folder Options Fonts Game Intel R Intel MASS Configure your Internet display ar windows Update Controllers PROSet II Extre Opti 0 Help and Support D B gt Y da Q SN Network Network Setup Phoneand Portable Media Power Options Printers and Connections Wizard Modem Devices Faxes o3 OON Regionaland Scannersand Scheduled Security SmartControl Sound Effect Sounds and Language Cameras Tasks Center Manager Audio Devices g PALLE Speech System Taskbar and User Accounts Windows Wireless Start Menu Firewall Network Set 2 Click the Security tab Select Trusted Sites then click the Sites button Internet Properties Secure Privacy Content Programs Advanced Select a Web content zone to specify its security settings Internet Local intranet AECA Restricted sites Trusted sites This zone contains Web sites that you trust not to damage your computer or data Mo sites are in this zone Security level for this zone Custom Custom settings To change the settings click Custom Level To use the recommended settings click Default Level Custom Level Defaul
32. ecords for all channels To filter your search check the Time Period checkbox and enter the time range of the records you wish to retrieve 34 Chapter 4 Retrieve and Play Records from the Web To filter your search per channel check the Channel or Agent checkbox and select the target channel s or agent s on the list You can select multiple entries by using the ctrl or shift key You can further narrow the search by the Length of recording the Caller ID the DTMF outbound number the Remarks the Permanent files files that never get deleted by the disk recycle process number of Rings or the call direction in out missed When a box is checked a corresponding dialog box will pop up for you to enter more information about the search Click OK to start the search When the search is done a window similar to the following will pop up It will disappear shortly by itself If the search produced less than 1000 records Otherwise it will stay until you click Query to continue or click New Search If you change your mind and wish to do a new search Record Data Search Microsoft Internet Explorer Hello admin Record Data Search Web Management v2 21 New Search After you click Query a window similar to the following will appear Record Data Search Microsoft Internet Explorer Ema x nr Hello admin Record Data Search VLAN Voice elo o g Web Management v2 21 Elsa Chama Prone Number Agen
33. elephone number of the caller if the line being recorded is caller ID enabled VLAN supports both FSK and DTMF caller ID types To enable caller ID on your lines please contact your telephone service provider DTMF Indicates the digits dialed when making an outbound call Start Time Indicates the start time of the last call in the 24 hour time format HH MM SS End Time Indicates the end time of the last call in the 24 hour time format HH MM SS 54 Chapter 7 Reference Guide Hook When the line is in use Off appears Otherwise On appears Length Indicates the length of the last call Line Status It is blank if a phone line is connected to this channel Otherwise Disconnected appears Path This directory path is where the records will be stored Each channel has a separate folder and each folder has a subfolder for each day The records are in wav format Record Status If the channel is currently recording Recording appears Otherwise Stop appears Ring If an inbound call is being recorded 1 appears For outbound calls O appears 55 Chapter 7 Reference Guide B Playback Screen Column The Column Settings window allows the user to choose the information to display in the Playback window Available Column Selected Column ID Channel stat Time End Time Agent DTMF Fer Page 100 200 500 Available Column Double clicking an item
34. en recorded on this channel for this time period in minutes Recording Controlled by DTMF If Yes is selected the recording will not be saved unless a specific string of touch tones are pressed during the call It allows the user to control during or at the end of the call whether the recording should be saved or not It is recommended that the string be selected to contain at least three touch tones for better results Channel Work Hours Sets the working time for this particular channel This setting is specific to the currently selected channel only e Full Time Recording channel will always be enabled e Stop Recording channel will always be disabled e Select Recording Time Specify the time period for the channel to record calls expressed in 24 hour time format HH MM SS 3 Chapter 7 Reference Guide D System Work Hours The System Work Hours window lets the user specify time periods in which the channels are enabled to record calls Note that these time periods apply to all channels Hello admin System Work Hour VLAN Voice Logger Web Management v2 21 os oo fr2__ so_ Daily M O o i l be OK Add Choose a day from the list to have the periods applied to that particular day only or choose Daily to have the periods applied to everyday Then enter the time period in the appropriate fields To add this entry press the
35. es Tools Help Q tac z x E A ya Search Sie Favorites 2 m7 z LJ rel 8 Address E http 192 168 0 10 Console asp v Es Link gt Hello admin Console OIC ojo 01 J8 Web Management v2 21 Configuration Record Data Search System Log Backup Status 2008 11 26 16 01 41 System Configuration Main Screen Column he Length CallerID DTMF Ring Start Method Line Status VLAN IP Engineer Configuration Playback Settings Local Phone Disconnected 192 168 0 103 di 2 PhoneD2 Agent0a Channel Settings Local Phone Disconnected 192 168 0 103 Pa Phone03 Agent03 System Work Hour Local Phone 192 168 0 103 O 4 Phone04 Agent04 User Account Local Phone Disconnected 192 168 0 103 Change Password Trusted sites 2 Select the channel from the list and enter the agent name and the phone number for that channel Change other parameters if necessary For parameter definitions please refer to the Reference Guide section Click OK when done Channel Settings Microsoft Internet Explorer DER Hello admin Channel Settings Web Management v2 21 Channel Select AIl 1 Phone Number Agent Max Record Length Min Record Length Line Idle Alarm Time Recording Controlled by DTMF No OYes 2 3 A Channel Work Hours Full Time Recording o 24 Chapter 2 Parameter Settings D SYSTEM WORK HOURS System Work Hours defines the system s w
36. es you haven t placed in other zones Security level for this zone Custom Custom settings To change the settings click Custom Level To use the recommended settings click Default Level Apply 17 Chapter 2 Parameter Settings 7 Enable all the following Active X controls Automatic prompting for ActiveX controls Download signed ActiveX controls Download unsigned ActiveX controls Initialize and script ActiveX controls not marked as safe Run ActiveX controls and plug ins Script ActiveX controls marked safe for scripting DQ290T0 D security Settings Settings Actives controls and plug ins M Automatic prompting For Actives controls Disable Enable 4 Binary and script behaviors Administrator approved Disable Enable E Download signed Actives controls Disable Enable Prompt 164 Download unsigned Actives controls A Easkl 111 Reset custom settings 8 Click Yes to confirm then click Ok to close the Internet Properties window Warning A Are vou sure vou want to change the security settings For this zone 18 9 Chapter 2 Parameter Settings Click the Trusted Sites icon then click the Custom Level button Enable the same active x controls as described in step 7 Close the Internet Options window when done Internet Options General Security Privacy Content Connections Programs Advanced Select a Web content zone to specify its security
37. l O Agent Search C A Available Selected O Every i Week 2 00 00am Osun Omon Orme web Omu OFRI O From day i y Of the month 2 00 00am AAA O From day fi to 131 Ofthe month Backup Device 2 00 00 AM Serial O Parallel Oxon Ores Omar arre C e FIX DISK Capacity 24997 MB Om Oo Om Das O a D FIX DISK Capacity 70394 MB F USB Storage Capacity 976 MB Osr Oor nov oec NV Record Data Interval Start Time 12 10 2008 12 00 00 AM End Time 12 31 2999 y 11 59 59 PM Project Name 20081209 IV Activate save Exit Click Ok Backup Message 49 Click Create as New Media Backup Message F Mew media click Create to create a new media click Change Format USB F 977 MB File system FATS2 Allocation unit size Default allocation size wt volume label LISE Format options C Quick Format Enable Compression Create an M5 DOS startup disk _ _ y Close Media Name Serial Wa Create At Last Use Start Record ID y Start Record At jp End Record ID y End Record At pp Cancel 50 Chapter 6 Backup Chapter 6 Backup When the time comes for the system to back up the following window will appear Click OK and the system will start to backup El VLAN Diagital Recorder Backup Program ver 2 2 20081209 Prj 192 168 0 10 Project Manual Media Tools Operation Log MediaPlayer
38. move it from your computer click Change Remove ay Microsoft Office 2000 SR 1 Premium E Spybot Search amp Destroy 1 4 y Windows Installer 3 1 KB893803 y Windows XP Service Pack 2 Components O Set Program Access and Defaults Sort by Name Size 22 48MB rarely Used Last Used On Change Remove Size 188 00MB 6 22 2006 Size 18 54MB Chapter 2 Parameter Settings 2 Select Internet Information Services IIS then click Next Windows Components Wizard Windows Components You can add or remove components of Windows sF To add or remove a component click the checkbox 4 shaded bos means that only part of the component will be installed To see what s included in a component click Details Components C gg Fax Services EP Indexing Service Da Internet Explorer E 7E Internet Information Services 115 13 5 MB a Mananenent and Mineria Tan Descnption Includes Web and FTP support along with support for FrontPage transactions Active Server Pages and database connections Total disk space required Bb ME Details Details Space available on disk 7089 8 MB lt Back Next gt Cancel Installation will take a while Then click Finish to complete the installation Windows Components Wizard Completing the Windows Components Wizard You have successtully completed the Windows Components Wizard To close this wizard click Finish
39. n Record LOGUE Web Management v2 21 ID Data Start Time Data End Time Deleted Data MB Deletion Start Time Deletion End Time Page0 0 gt gt Ho More Record Found 40 B SYSTEM OPERATION LOG Chapter 5 System Logs System Operation Log contains information regarding the operation of the system 1 Select System Log gt System Operation 3 Console Microsoft Internet Explorer File Edit View Favorites Tools Help Q sxx z x a JO search 5 Favorites e A w 0 Loa a A Address 4E http 1192 168 0 10 Console asp v SE Links gt Eronen ASEN System Operation PhoneD2 Agent02 User Operation PhoneD3 Agent03 Illegal Login PhoneD4 Agent04 10 40 52 10 40 54 CallerID DTMF Ring Stat Mode Local Phone Local Phone Local Phone Local Phone Hello admin Console 2008 10 30 11 08 09 Line Status Disconnected Disconnected Disconnected VLAN IP 192 166 0 103 192 168 0 103 192 168 0 103 192 168 0 103 0 Trusted sites You can browse from one page to another by clicking the page hyperlinks To delete all entries click the Delete All button To delete specific entries first select the ones you wish to delete then click the Delete Selected button Al Syste AA SM dl VLAN Voice Logg Mao Wea Tae ID Program Operation Action Since O seo ictus 9100 vaan ido pavaz eaaa an O 2901 Maracas Stert Wan Schade jiannn Faas AM p 25082 wuan
40. nfiguration gt Recycle Settings Local Phone Disconnected 192 168 0 103 2 PhoneD2 AgentDa Record Settings Local Phone Disconnected 192 168 0 103 O al 3 204 Alvin Idle 09 40 23 09 40 25 00 02 Local Phone 192 168 0 103 O 4 PhoneD4 Agent04 Idle Local Phone Disconnected 192 168 0 103 El wParam 99 Trusted sites 2 Select the channel you wish to modify from the list Make all necessary changes and click Update to finish For the field definitions refer to the Reference Guide section 3 Record Settings Microsoft Internet Explorer Ema fx Hello admin Record Settings VLA VC mojojol Web Management v2 21 Channel Select All 4 2 3 VLAN IP 1192 168 0 103 Codec OIMA 32 9 O Linear 128K O uLaw B4K 4 Device Type VLAN O 100 0400 Pre Amplifier Odb 6db O 12db O 20db Line No O1 02 03 O4 Record Gain AGC Y db Start Method OLocal OVOX O Manual Voice Port VOX Level 500 0 10000 Command Port Stop Delay 3000 ms Monitor Port DTMF Detect ONO OYES i 30 Chapter 2 Parameter Settings G RECYCLE SETTINGS Recycling is the process of deleting old records from the hard drive in order to make room for new ones Recycle Setting is used for defining the rules on recycling The system always deletes the oldest records when recycling 1 Select Configuration gt Engineer Configuration gt Recycle Settings 3 Console Microsoft Internet Explorer E File Edit View Fav
41. o live monitoring Query User can query the system Playback User can play back records from the query result 59 Chapter 7 Reference Guide F Change Password The Change Password window allows the current user to change his own password Hella admin Current Password New Password NS Confirmation is OK 60 Chapter 7 Reference Guide CONFIGURATION gt ENGINEER CONFIGURATION MENU A Recycle Settings The Recycle Settings window provides the user with control over how recycling should proceed Recycling is the process of deleting old records to make room for new ones when free drive space has fallen below a certain threshold VLAN uses a first in first out recycling policy This means that the oldest records are the ones to be deleted first All information provided in this window is specific to the drive where the records are currently stored storage Capacity 6YS95MB Used Space 467 73MBI69 5 4 Free Space 271122MB Recycle when Less than 1000 MB O Per Deletion 1000 MB O Keep Records for 999 Days Storage Capacity The storage capacity of the hard drive where all the records are stored Used Space Amount of used space Free Space Amount of free space Recycle when less than This is the threshold level that will trigger the recycle process Per Deletion The amount of records to be deleted by the system Keep Records for Keep records for the number of days set here B
42. orites Tools Help ay Q tac X Q E a ya Search Sie Favorites 2 B jur rel Address http 192 168 0 10 Console asp v Eo Links Hello admin Console N VOICE LOYYEI Web Management v2 21 Configuration Record Data Search System Log Backup Status 2008 11 27 10 11 31 System Configuration gt Status StattTime EndTime Length CallerID DTMF Ring StartMethod Line Status VLAN IP Engineer Configuration Recycle Settings Local Phone Disconnected 192 168 0 103 2 PhoneD2 Agenta Record Settings O Local Phone Disconnected 192 166 0 103 ni 204 Alvin ldle 09 40 23 09 40 25 00 02 Local Phone 192 168 0 103 O 4 Phone04 Agentd4 Idle Local Phone Disconnected 192 168 0 103 l wParam 99 Trusted sites 2 Recycle when less than is the amount of remaining space to trigger the recycling Per Deletion defines how much old records are to be deleted per recycling In addition Keep Records for allows you to set how many days a record should be kept in the system However if a recycling is started due to low disk space the oldest records will be deleted no matter how many days the system is supposed to keep them 3 Recycle Microsoft Internet Explorer SEE Hello admin Recycle A LLL LAS Web Management v2 21 Storage Capacity 69395MB Used Space 58987MB 85 01 Free Space 10408MB Recycle When Less Than 1000 MB O Per Deletion 1000 MB OKeep Records for 999 Days E 31 Ch
43. orking day and time This helps in conserving disk space and allowing privacy for off hour phone conversations 1 Select Configuration gt System Configuration gt System Work Hours 3 Console Microsoft Internet Explorer 3 IE x File Edit View Favorites Tools Help Q ax z x a A JO Search Sie Favorites amp 3 S w La a B Address http 192 168 0 10 Console asp v Eco Links gt Hello admin Console JLAN VO ejolo Web Management v2 21 Configuration Record Data Search System Log Backup Status 2008 11 26 16 18 13 System Configuration Main Screen Column fe Length CallerID DTMF Ring Start Method Line Status VLAN IP Engineer Configuration Playback Settings Local Phone Disconnected 192 168 0 103 2 Phonel2 Agent02 Channel Settings Local Phone Disconnected 192 168 0 103 O no PhoneD3 AgentO System Work Hour Local Phone 192 168 0 103 O 4 Phone04 Agent04 User Account Local Phone Disconnected 192 168 0103 Change Password Trusted sites 2 Enter the day and time then click Add Multiple entries may be entered Click OK then Close Leave it blank if full time recording is desired A System Work Hour Microsoft Internet Explorer TER Hello admin System Work Hour 25 Chapter 2 Parameter Settings E USER ACCOUNTS User Accounts is used for adding deleting and defining users who
44. ot operate reliably Installation may require the help of your network administrator or IT personnel PRE INSTALLATION CONSIDERATIONS If the host computer has been installed with a software firewall and or anti virus program or if the VLAN 400 is to be connected to a LAN equipped with a hardware firewall change the security protection levels to the lowest or temporarily disable it before installation After the VLAN 400 starts to operate reliably you may gradually restore their original settings However it is possible that some firewall anti virus settings need to be changed permanently Contact your network or IT administrator for further assistance if necessary NETWORK CONNECTIONS Typical Connection for Multiple VLAN 400 Devices 169 254 72 31 169 254 72 19 169 254 72 32 192 168 100 51 Se 169 254 72 33 Host PC ee COMPANY NETWORK 192 168 100 1 1 192 168 100 12 192 168 100 13 192 168 100 14 Typical Connection for Single VLAN 400 Device Cross Cable a 192 168 100 51 192 168 100 60 Host PC Chapter 2 Parameter Settings Typical Connection for the VLAN 164 169 254 72 19 TILL AA Host PC 192 168 100 51 HBS AS 192 168 100 11 192 168 100 12 192 168 100 13 192 168 100 14 C SOFTWARE INSTALLATION Chapter 2 Parameter Settings VLAN 164 software runs on Windows 2000 and Windows XP Make sure your Windows is up to date for security purposes INSTALL
45. reen will be blank Furthermore clicking on any column title will cause the entries to be sorted accordingly Click the same column title again to sort in the opposite order Once you have selected the desired columns to be displayed press the OK button to save the settings and press the x button to close the window Fix Column Fixed Column This box allows the user to enter the number of columns that will remain fixed on the left side of the screen This will ensure that these anchored columns will always be visible to the user regardless of how far the screen is scrolled to the right Column Defined By User Avalalble Column Selected Column Record Status Ring otat Time Length Column Defined by User Check this option if you would like to customize the columns on the main screen Double click an item from the Available Column list to move it to the Selected Column list and vice versa The columns that appear in the Selected Column list will be displayed in the main screen with the first entry being the leftmost column See Channel Settings below for descriptions on the following columns Agent Phone Number See Record Settings below for descriptions on the following columns VLAN IP Channel Voice Port Command Port Monitor Port Codec Pre Amplifier AGC Start Mode VOX Level Stop Delay The following are descriptions on the other columns Caller ID Indicates the t
46. ress should still be displayed Now select View gt Refresh and the window will be updated in a few seconds The change is successful if the new IP address is displayed Close the Ethernet Manager window 4 Ethernet Manager Ver 1 1 view Config IP Address Subnet Hask MAC Address 492 168 0 103 255 255 255 0 B0 B1 3C D0 44 76 1 Ulan400 Devices detected 1 5 Insert the VLAN 164 installation disk If the setup does not start automatically execute the Setup exe program from the disk When the following window appears click Next VLan System Setup FireBird Database WYLan System Setup Wizard Welcome to the VLAN System Setup Wizard This wizard will guide you through the installation of WYLAN System Select Language English Click Next to continue Cancel Help Chapter 2 Parameter Settings 6 Click Next VLan System Setup System environment check 10 Chapter 2 Parameter Settings 8 It will take some time to copy the files When the following screen appears click Next VLan System Setup Setup task 9 Click Finish to complete the setup VLan System Setup Setup Complete 11 Chapter 2 Parameter Settings 10 Enter 1 in the Channel No Starts From field which means the channels will be numbered consecutively from 1 When installing multiple VLAN devices they should have been assigned consecutive IP addresses using Etm exe Now enter the First Device IP Address
47. s folder click Next To install to a different folder enter it below or click Browse Folder Disk Cost Install WLAN Backup for yourself or for anyone who uses this computer O Everyone Just me Click Next 45 Chapter 6 Backup ig VLAN Backup Contirm Installation The installer i ready to install WLAN Backup on your computer Click Next to start the installation Click Next ig VLAN Backup Installation Complete VLAN Backup hat been successtully installed Click Close to exit You will need to install MDAC 2 8 and up to make VLANBackup work please download from Microsoft and install it Click Close to finish the installation 46 Double click the VLANBackup exe shortcut on your desktop and select Project gt New The following window appears Create a new Project Chapter 6 Backup Data Source Record Server V Auto JL Search C 4 Available Selected Backup Device Serial Parallel O e C FIX DISK Capacity 24997 MB O 6 D FIX DISK Capacity 70394 MB O 6 F USB Storage Capacity 976 MB Backup Rules O Every ji y Hour lo y Minute 2 00 00 am 2 00 00amM O wep O Every fi y Week Osun O mon Omu rel O Tue O sat O From day l1 Of the month 2 00 00 AM O From day 1 7 to 31 Of the month 2 00 00 AM O apr O aus O bec O Jan On Oun O
48. s of your VLAN Server For further assistance please contact your network administrator 39 Chapter 4 Retrieve and Play Records from the Web V SYSTEM LOGS The system creates Logs that are very helpful in tracking system activities and trouble shooting problems A RECYCLE LOG Recycle Log contains information about the records that have been deleted 1 Select System Log gt Recycle 3 Console Microsoft Internet Explorer DAR File Edit View Favorites Tools Help ay Q sax s x 2 EA yo Search Sie Favorites 2 w X Ly rel Address E http 1192 168 0 10 Console asp v Eco Link gt Hello admin Console Y LIA Web Management v2 21 Configuration Record Data Search System Log Backup Status 2008 10 30 11 05 21 Phone Number Agent CallerID DTMF Ring StartMode Line Status VLAN IP PhoneD1 Agent01 System Operation j Local Phone Disconnected 192 168 0 103 PhoneD2 Agent02 User Operation i Local Phone Disconnected 192 168 0 103 PhoneD3 Agent03 Illegal Login E Local Phone 192 168 0 103 PhoneD4 Agent04 10 40 52 10 40 54 00 02 Local Phone Disconnected 192 168 0 103 Trusted sites You can browse from one page to another by clicking the page hyperlinks To delete all entries click the Delete All button To delete specific entries first select the ones you wish to delete then click the Delete Selected button Data Deletion Record Microsoft Internet Explorer Hello admin Data Deletio
49. schedilo start WLAN Console Serica 10Y30 2008 9 23 53 AM T Pues vLandcheckio Start WLAN Payback Saraca 10 30 2008 9 25 00 AR O e REE in SSS Wanna Start WLan Garver oao2006 521000 AN Pagel 1 ss 1 2 Total Records amp Sabai Duato Selecta Delete All 41 Hak admin Spam Operation Rezt Chapter 6 Backup C USER OPERATION LOG User Operation Log contains information about the activity of each user 1 Select System Log gt User Operation 3 Console Microsoft Internet Explorer File Edit View Favorites Tools Help Q sxx x a O O search Sie Favorites e 2 N m7 a a 9 Address http 192 168 0 10 Console asp v non Hello admin Console AN Voice Logger Web Management v2 21 Configuration Record Data Search 2008 10 30 11 09 51 Channel Phone Number Agent Reco Recycle CallerID DTMF Ring StartMode Line Status VLAN IP Lal i Phone Agent01 Idle System Operation E Local Phone Disconnected 192 168 0 103 2 PhoneD2 Agent02 Idle User Operation k Local Phone Disconnected 192 168 0 103 3 Phone03 Agent03 Idle Illegal Login Local Phone 192 168 0 103 4 PhoneD4 Agent04 Idle 10 40 52 10 40 54 00 02 Local Phone Disconnected 192 168 0 103 Trusted sites You can browse from one page to another by clicking the page hyperlinks To delete all entries click the Delete All button To delete specific entries first select the ones you wish to delete then click the
50. se O oct NV Record Data Interval Start Time fiz 10 2008 12 00 00 4M O Fes O mar O ul O nov JE End Time 12 31 2999 v 11 59 59 PM cb Project Name Activate You can set VLAN Backup to automatically back up all records on specific dates and times Check the Auto box and enter the IP Address of your VLAN host computer Create a new Project Data Source Record Server M Auto 11192 168 0 10 VLanServer 7 O Channel O Agent Available Selected Backup Device Serial O Parallel E 3 C FIX DISK Capacity 24997 MB O a D FIX DISK Capacity 70394 MB O 6 F USB Storage Capacity 976 MB Backup Rules O Every ji y Hour lo v Minute 2 00 00 AM m 2 00 00amM S O web O Every ji v Week O sun O THU O tue O mon O FRI O From day fi v Of the month 2 00 00 4M or O From day 1 to 31 Of the month 2 00 00 AM O jan Cimay Oun Ose O oct V Record Data Interval Start Time 12 10 2008 z 12 00 00 AM End Time izra1jzooo y fitsosopm O Fes O mar Ou O nov O apr O aus O bec Project Name M Activate Save Exit 47 Chapter 6 Backup Click the gt gt button to select all records from all channels that the system will back up Create a new Project Data Source Backup Rules Record Server O Every fi y Hour lo v Minute 2
51. sole LAN VOIC ogade Web Management v2 21 Configuration Record Data Search System Log Backup Status 2008 11 26 15 52 15 System Configuration gt Main Screen Column fi Time Length CallerID DTMF Ring Engineer Configuration dia PhoneD2 AgentD2 O 3 Phone03 Agent03 dl Phonell4 Agent04 Playback Settings Channel Settings System Work Hour User Account Change Password Start Method Local Phone Local Phone Local Phone Local Phone Line Status Disconnected Disconnected Disconnected VLAN IP 192 168 0 103 192 168 0 103 192 168 0 103 192 168 0 103 Trusted sites 2 Check the Column Defined by User box and double click the column s you wish to see on the Main Screen To use the default setting just click OK A Main Screen Column Microsoft Internet Explorer Hello admin Main Screen Column Web Management v2 21 Fixed Column O Column Defined by User Available Column Channel Phone Number Agent Status Start Time stop Time Length Caller ID DTMF Ring Start Method Line Status VLAN IP File Name Selected Column 22 Chapter 2 Parameter Settings 3 Select Configuration gt System Configuration gt Playback Settings to customize Record Playback screen columns 3 Console Microsoft Internet Explorer Br A File Edit View Favorites Tools Help Q sax X x a A JO search Sie Favorites e A mr X P rel Address a http
52. t Internet Explorer TER Hello admin User Account VOICe felele Web Management v2 21 User andrew O Administrator M Console M Query M System Record Time 4 Monitor M Playback O Create User O Agent Setup MRecord Controlled by SAN 3 Agent03 PhoneD3 3 Agent03 M y IE Phonel4 4 AgentD4 Agent01 Phoned Agent01 Create Date 2008 10 30 10 16 55 Expire Date 2008 12 31 0 0 0 Last Log in 69 12 31 16 0 0 Last Modified 2008 10 30 10 17 28 f upaa CHANGE PASSWORD 10 Select Configuration gt System Configuration gt Change Password 3 Console Microsoft Internet Explorer BR e File Edit View Favorites Tools Help Q tac Y x a A JO search Sie Favorites amp 2B Y wj Los rel Address E http 192 168 0 10 Console asp l v gt co Links Hello admin Console VLAN Voice ogge Web Management 2 21 Configuration Record Data Search System Log Backup Status 2008 11 27 09 51 38 System Configuration Main Screen Column he Length CallerID DTMF Ring Start Method Line Status VLAN IP Engineer Configuration Playback Settings Local Phone Disconnected 192 160 0 103 lee Phonel2 Agent02 Channel Settings Local Phone Disconnected 192 168 0 103 dl 3 204 Alvin System Work Hour Local Phone 192 168 0 103 O 4 PhoneD4 Agentl4 User Account Local Phone Disconnected 192 168 0 103 Change Password 0 Trusted sites 28 Chapter
53. t Level 15 Chapter 2 Parameter Settings 3 Uncheck Require server verification https for all sites in the zone Trusted sites ou can add and remove Web sites From this zone All Web sites in this zone will use the zone s security settings Add this Web site to the zone pO Web sites Require server verification https For all sites in this zone 4 Enter the IP Address of the VLAN Host computer into the Add this Web site to the zone field then click Add Trusted sites You can add and remove Web sites From this zone All Web sites in this zone will use the zone s security settings Add this Web site to the zone http 192 168 0 10 Web sites Require server verification https For all sites in this zone 16 Chapter 2 Parameter Settings 5 Click Ok to finish Trusted sites You can add and remove Web sites From this zone All Web sites in this zone will use the zone s security settings Add this Web site to the zone pO Web sites htkp 192 168 0 10 Require server verification https For all sites in this zone 6 Select the Internet icon then click the Custom Level button Internet Options General Security Privacy Content Connections Programs Advanced Select a Web content zone to specify its security settings amp 0 Local intranet Trusted sites Restricted sites Internet This zone contains all Web sit
54. ut the records may still be subject to deletion when the recycle threshold is reached 61 Chapter 7 Reference Guide B Record Settings The Record Settings window allows the user to change various recording parameters Setting these parameters correctly is critical for optimal system performance Channel VLAN IP f Codec OIMA G2K Linear 128K O uLaw 64k Device Type VLAN 100 400 Pre Amplifier O0db O amp db O12db O20db Line No O1 02 03 O04 Record Gain AGC Y db Start Mode OLocal OVOX O Manual Voice Port VOX Level 0 0 10000 Command Port g Stop Delay o 7 ms Monitor Port DTMF Detect NO OYES Channel Select the channel s to configure The list displays all channels detected After all parameters are set click Update The Add button allows you to individually add channels and the Delete button allows you to remove existing channels It is recommended that the channels be added during the initialization phase of the system installation See the VLAN Initialization section of this manual VLAN IP Indicates the IP Address of the VLAN device where this channel is located Device Type Specifies whether the current VLAN device is VLAN100 or VLAN400 Line No Selects the channel s to configure This is an alternative way of selecting channels for updating Voice Port Command Port Monitor Port These are the port numbers used by the VLAN server to communicate with the VLAN device These values are
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