User Guide - Dryice Solutions
Contents
1. F I hereby confirm that above supplied information is correct Back Cancel GRIEVANCE REDRESS SYSTEM User Manual For Public User 2013 If want to disclose your information you can click on Yes radio button and below information field will be shown After providing your details you can submit your Grievance Lodge Your Grievance Here 1 Grievance Details 2 Receiving Office Details 3 Your Personal Details This information is required to furnished the feedback regarding your grievance Your information will be kept Do you want to supply your personal details confidential and will be accessed by designated official only Yes No D Supply your Information Name Address Details O Phone Email address A Fax no F I hereby confirm that above supplied information is correct Back Cancel GRIEVANCE REDRESS SYSTEM User Manual For Public User 2013 4 CONFIRMATION MESSAGE Once you submit the grievance you can see the confirmation message on the screen as shown below in figure Also this reference number will be sent to your email and SMS if you have provided your email address and mobile number You need to remember the reference number Number shown in green and the password if you have set for further updates on registered Grievance to check the status You can print this confirmation message by clicking print button and keep the print out safely Grievance Redress System for D2. grievance Lodge Your Grievance Here 1 Grievance Details 2 Receiving Office Details Your Personal Details Select the grievance category Please Select D Grievance Details Upload the relevant document if any Browse No file selected Add More Do you want password for this grievance o Yes No Password Confirm Password Email address Cancel Y our email is required if you would like to set the password for your grievance because without your email address you will be unable to retrieve your password in lost or forgotten case Once GRIEVANCE REDRESS SYSTEM User Manual For Public User 2013 you fill up all the mandatory field you can click next button to go to step2 of the lodge grievance form 3 2 STEPS FOR RECEIVING OFFICE DETAILS FORPUBLICUSE MAN EENEN Click here if you wish to change your password OR if you have forgotten your password Lodge Your Grievance Here Grievance Details 2 Receiving Office Details 3 Your Personal Details Select the office category Please Select H Select the office name Please Select p Back Cancel In step 2 you need to fill up the receiving office Details e Select office category from the drop down list if you have idea to which office category does your grievance pertains to If you have no idea you can select no idea as well This field is not mandatory e After that you need to select office name from the dropdown list
3. GRIEVANCE REDRESS SYSTEM User Manual For Public User 2013 1 INTRODUCTION Grievance Redress System is the Centralized Web Based System where users can lodge Grievances to different offices of Department of Roads with the help of Internet Not only lodge the Grievance the Users can also view the status of their Grievances with the help of Reference Number and can also send reminder or clarification of the grievance Some of the basic features of this system are 1 Responsive Layout You can also use this system on your mobile as it is compatible with mobile browser or any other smart devices like ipad think pad etc 2 Support Dual language This system 1s available both in English and Nepali Language 3 Support Multiple File Uploading This system supports multiple file uploads 4 Email A SMS Notifications The system will send the notification on user Email and SMS if the email or mobile number is provided 5 Easy to Use The system 1s designed in a very simple way reducing the tedious work for user Use of short form maximum use of select and check option passed message on tool tips over every links and fields to give the information in more clear way etc GRIEVANCE REDRESS SYSTEM User Manual For Public User 2013 2 HOME PAGE This 1s the landing page of the system which you will see first when browsing http ww grs dor gov np Policy Download Reports FAQs Contact Us Government of Nepal Ministry of
4. This list depends upon the Office category that you have select For e g if you have selected regional office on office category then the list of regional directorate office will only be shown in the list of office name This field is also optional e To continue the grievance lodging process you can click next button for Step3 or if you want to go back to Step you can click back button GRIEVANCE REDRESS SYSTEM User Manual For Public User 2013 3 3 STEPS FOR PERSONAL DETAILS e In this section you can supply your personal details but if you don t want to disclose your details You can simply click on NO on Do you want to supply your personal details and then you can click on submit button after checking the check box I hereby confirm that the above supplied information 1s correct e By submitting this your Grievance will be lodged and registered to the system and will be received by respective office This type of Grievance will be submitted as anonymous Grievance FORPUBLICUSE MAS MAMAS Click here if you wish to change your password OR if you have forgotten your password Lodge Your Grievance Here 1 Grievance Details 2 Receiving Office Details 3 Your Personal Details This information is required to furnished the feedback regarding your grievance Your information will be kept Do you want to supply your personal details confidential and will be accessed by designated official only ci Yes No
5. Physical Infrastructure amp Transport DEPARTMENT OF ROADS Select language 1 Nepali Grievance Redress System for Department of Roads FOR PUBLIC USE LODGE GRIEVANCE VIEW GRIEVANCE STATUS Click here if you wish to change your password OR if you have forgotten your password For official use admin Forgot Password RL al AEETI SIE A SE TATA 3 Tel fruta d deeds CON RS Other government agencies login Introduction Useful links DoR being the largest public entity concerned with development and maintenance of road infrastructure spending substantial part of gt Our main website national budget needs a well designed GRM to make people feel good governance on one hand and to receive feedback from stake gt E procurement Section holders on systemic basis so as to keep itself updating reforming and strengthening From legal and policy perspectives it needs to gt Bridge Management System develop and execute GRM for gt Statistics of Strategic Road Network SSRN a addressing the necessary elements of good governance agenda of the Government USER S b complying with the legal requirements of protecting one s right to information MANUAL Y c promoting transparency in public service delivery system d making public servants accountable to their job performance for maintaining confidence and trust in institutional integrity e supporting anti corruption drive f ensuring grievance less p
6. password OR if you have forgotten your password Y Lodge Reminder Clarfication here Referance no 12 2013 FY8ZM2 Do You want to send reminder or clarification Lodge Reminder e Clarification SAA Cancel 10 GRIEVANCE REDRESS SYSTEM User Manual For Public User 2013 After providing a registration number and password you can choose either you want to send a reminder or clarification If you want to send reminder check on Lodge Reminder option or if you want to send clarification check clarification button and add clarification message along with supporting files if you have Y Lodge Reminder Clarfication here Referance no 12 2013 FY8ZM2 Password Do You want to send reminder or clarification Lodge Reminder gj Clarification Description of Clarification Remarks upto 1000 Characters Upload the relevant document if any No file selected Add More Max Size 4MB After submitting a reminder clarification you will get the confirmation message as below Grievance Redress System for Department of Roads FOR PUBLIC USE LODGE GRIEVANCE VIEW GRIEVANCE STATUS Click here if you wish to change yi ssword OR if you have forgotten your password Your reminder clarification has been successfully saved f Back to Home 11 GRIEVANCE REDRESS SYSTEM User Manual For Public User 2013 You can t send reminder or clarification on same Grievance within seven days of first reminder
7. epartment of Roads Thanks for putting your grievance You will be informed about the activities taken by the Deparment soon Your Grievance is Registered vide Registration no 12 2013 FY8ZM2 on 2013 12 01 Please keep the registration number for all future correspondence Back to Home 8 Lodge Another Grievance Print 5 VIEW STATUS You can see the status of registered Grievance by supplying a Grievance reference number and password if set Y Track your Grievance status by filling up the form below Referance no Password Submit G se GRIEVANCE REDRESS SYSTEM User Manual For Public User 2013 The result of your grievance status will be shown as below Referance no 11 2013 AIUOD8 Name of the Complainant N A Received by Head Office Received on 2013 11 28 Current Status We have received your grievance and will soon take action over it Lodge Reminder Clarification 6 LODGE REMINDER CLARIFICATION After viewing the status of your Grievance and if you want to send reminder or more clarification on your grievance you can send reminder clarification of by clicking the Lodge Reminder Clarification button on view status page To send Reminder clarification you need to fill up the form as shown below At first you have to supply your registration number and password if you have as shown below FOR PUBLIC USE LODGE GRIEVANCE VIEW GRIEVANCE STATUS Click here if you wish to change your
8. gov np www ers dor 2 Kn Q UN H Le w Kn mu O 4 UN q O UN gt Be a q gt Kn 4 ZA PUBLIC USER s MANUAL Department of Roads Grievance Redress System GRS MARA A A a D d o d d d a a a E 2 d A E A A A A A AR AR A A AA CO LL O CA eee eee eee eee a A Be 7 ki E Be 4 ki Be B Be L Be L a L Be L Wi L Wi L qT d Wi Ll Wi B Wi L a L a i Wi L Wi LI Wi LU Be LU Be LU Be L ki L a LI Be S E Be kW Be kW Be S ki ot Be te a a ki y kW 7 Be E Be E E I I I I I I I I I I I I I I I I I A 3 A3 A3 I A A A AA IA A A ee ee T A 7 y 7 A A CA A A LL eee A CL LL LLL CC CCCCCCCCCn LI LW I Gin i Sapa a d ANA NA oe ASA AA NA A A A A d ANA NASA A ANA ASA NASA N ANA NA AAA AA AA N ANA NA AAA AA AA NA ANA NA AAA AAA ANA SA NA NA AAA AE A A e Ce ee ee ee e CC i AAA AAA AAA OE OL A y y y y y y y pa A ra A Ig s Us ra o ra ee DA A DA ia us a ee ir Ur Ur A o e Us O o DA A y y y y y e CC LL LL Re CAM LL eee eee a a a Contents EIN BE Bs Gel KL EE 1 2 HOME PAGE puidera aa e ada de datas sada Ec As E ta tios 2 3 EODGE GRIEVANCE pital nin aas ad IAN DAR A ATAR raro 3 SS TERS TOR GRIEVANCE DE TA Sussie 5 32 STEPS FOR RECEIVING OPFICE DE REN 6 35 3 STEPS BOR PERSONA DET E J a COIN EIRIVIA TION NIE e E 9 VIEWS LATU earner E E emo meee nda 9 6 LODGE REMINDER CEARIBICA PION isis ai 10 7 CHANGE AND FORGET PASS WOR Dental 12
9. he grievance category la Please Select DH Grievance Details Upload the relevant document if any Browse No file selected Add More Do you want password for this grievance Yes No Cancel GRIEVANCE REDRESS SYSTEM User Manual For Public User 2013 To complete the grievance lodging process you need to follow the three different steps as described below 1 Grievance Details 2 Receiving Office Details 3 Your Personal Details GRIEVANCE REDRESS SYSTEM User Manual For Public User 2013 3 1 STEPS FOR GRIEVANCE DETAILS e You need to select a Grievance category from the drop down list which is mandatory e You need to write about your Grievance on Grievance Details e If there is any relevant document you can attach the file by clicking Browse and you can send as many file as you have simply by clicking add more button You can also remove the uploaded file by clicking remove this option e You can also set password for your grievance by clicking Yes in the radio button of Do You want password for your Grievance field and set password by entering it and confirming it This password is required only if you want to keep your grievance status result highly confidential by preventing other user from accessing it Although your grievance reference number provided by the system is random number and it s hard to guess but also if you set password for your grievance it will add high security on your
10. or clarification The Lodge Reminder Clarification button will be invisible and the following message will be highlighted FOR PUBLIC USE TAS MAS Click here if you wish to change your password OR if you have forgotten Referance no 12 2013 FY8ZM2 Name of the Complainant dharma budhathoki Received by Head Office Received on 2013 12 01 Current Status We have Received Your grievance and will soon take action over it Information Your last reminder clarification date was 2013 12 01 Please wait till 2013 12 07 for lodging another reminder Clarification 7 CHANGE AND FORGET PASSWORD If you want to change a password of your registered Grievance or if you forgot a password you can go to forgotten your password link at For Public Use section To retrieve your password you need to enter your registration number of Grievance and submit the form The system will send you the link in your email click the link provided and you will get the option to set new password Grievance Redress System for Department of Roads LODGE GRIEVANCE 45 VIEW STATUS Click here if you wish to change your password OR if you have forgotten your password Y Forgot your password Enter Your Registration Number 12 GRIEVANCE REDRESS SYSTEM User Manual For Public User 2013 To change the password of your grievance you can click the Change Password link under FOR PUBLIC USE section and fill up the form by suppl
11. ublic procurement practices This S e oads Government of Nepal d developed by Dryice Solutions Pvt Ltd In the home page you can see banner image and introduction section Also you can browse different pages navigation link at the top like HOME POLICY DOCUMENT FAQ and CONTACT whereas at the right bottom corner you will see different external links under USEFUL LINKS section GRIEVANCE REDRESS SYSTEM User Manual For Public User 2013 You will also be able to download or view user manual by clicking the image at right bottom corner as USER S MANUAL Since the system is available in dual language both in English amp Nepali You will also be able to switch from select language link at the right top below the national flag as per your language comfort Unicode is supported in Nepali language therefore we recommend you not to use any other Nepali font 3 LODGE GRIEVANCE At the top of home page or any other pages right below the header bar you can see FOR PUBLIC USE LODGE GRIEVANCE amp VIEW GRIEVANCE BUTTON To lodge the grievance you need to click lodge grievance button and once it is clicked you will see the form with title Lodge Your Grievance Here FOR PUBLICUSE MAS MA Click here if you wish to change your password OR if you have forgotten your password Lodge Your Grievance Here 1 Grievance Details 2 Receiving Office Details 3 Your Personal Details NANA Select t
12. ying your grievance reference number old password and setting up new password by confirming new password by entering twice w Change Your Grievance Password Referance no Current Password Mew Password Confirm Password Submit Cancel 13
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