Ticket-In Ticket-Out (TITO) Minimum Technical Requirements
Contents
1. TITO Minimum Requirements v1 1 4 3 Definitions Abbreviations Cash Redemption Terminals CRTs allow patrons to redeem tickets for cash A Cash Redemption Terminal may also provide note breaking functionality Electronic Gaming Machine EGM For the definition of an EGM refer to the Gaming Machine Act EGM Based TITO system An EGM based TITO system is where an EGM communicates with the TITO hardware directly OLGR Queensland Office of Liquor and Gaming Regulation TI Ticket In in this document TI systems refer to any system that accepts and verifies tickets with a ticket in reader Banknote readers frequently double as ticket readers TO Ticket Out in this document TO systems refer to any system that prints tickets in the appropriate format as specified in this document for credits that can be redeemed at cashiers or be inserted back into a TI system TITO Ticket In and or Ticket Out TITO System In this document TITO systems refer to any of the Ticket systems defined in the scope of this document TITO systems consist of the combination of TI devices and TO devices Trade Promotional A form of Voucher System specifically promotional and therefore covered under the Charitable and Non Profit Gaming Act 1999 e g any voucher system that draws tickets from a barrel is promotional and is outside the scope of this document Premium Gaming Areas PGA For the definition of a PGA refer to the Queensland Tobacco a2. Ticket In Ticket Out TITO Minimum Technical Requirements Version v1 1 4 Office of Liquor and Gaming Regulation www olgr qld gov au The State of Queensland Department of Justice and Attorney General 2012 Copyright protects this publication The State of Queensland has no objection to this material being reproduced but asserts its right to be recognised as author of its original material and the right to have its material remain unaltered Enquiries should be addressed to crown copyright qld gov au The information contained herein is subject to change without notice The copyright owner shall not be liable for technical or other errors or omissions contained herein The reader user accepts all risks and responsibility for losses damages costs and other consequences resulting directly or indirectly from using this information For further information please contact the Office of Liquor and Gaming Regulation on 13 QGOV 13 74 68 or visit www olgr qld gov au TITO Minimum Requirements v1 1 4 o oc N Oo Oi F O N a kek ao N Q Contents Contents Introduction Definitions Abbreviations Submissions General Manuals Ticket Out Process Ticket In Process Ticket Details Cash Redemption Terminals Appendix A Queensland specific TITO limits References Revision History TITO Minimum Requirements v1 1 4 O oco NO a OQ 11 13 14 15 15 2 Introduction Policy All Ticket In and or Ticke
3. applicable standards and requirements the equipment was originally approved under and all other original product certifications 5 1 7 Where Pre commitment and or Card Based Gaming Systems solutions exist for the operator the tickets must be treated as cash 5 1 8 In a Pre commitment and or Card Based Gaming systems the treatment of tickets must be adequately explained 5 1 9 There must be some form of redundancy to allow gaming to continue in the event of a TITO system failure 5 1 10 The TITO system database that holds the records of the tickets used by the system must be secure fault tolerant and must have a mirrored storage as a minimum TITO Minimum Requirements v1 1 4 5 1 11 TITO must not be used for promotions Free play bet reimbursement or similar products 5 1 12 TITO systems must provide for accountable transparent and auditable recording and reporting of transactions so as to enable the accurate calculation and reporting of gaming revenue player payments taxation and any other TITO related financial information required for a venue to comply with it s regulatory obligations e g remittance of unredeemed payments to government and for Clubs machine gaming banking requirements 5 1 13 Where EGM based TITO systems are implemented they must comply with the applicable Technical Requirements defined under the current Australian New Zealand Gaming Machine National Standard 5 1 14 EGMs which utilise the QCO
4. of Ticket Out in Queensland is equivalent to a player pressing collect and collecting credits from the EGM The ticket will include an identifier that the system will send for verification purposes additional information including value of the ticket and responsible gambling messages will be sent to the ticket printer through the system Tickets printed from a ticket printer can be redeemed for cash by presenting it to attendants at a cashier s desk or self service terminals 7 1 General 7 1 1 Tickets printed must encode a machine readable authentication code which in the TITO system uniquely identifies the ticket Validations of the tickets will be through the use of this unique identifier the Authentication Code 7 1 2 A ticket can be redeemed for cash or inserted into a TI device to transfer the monetary value of the ticket 7 1 3 A ticket is printed by a ticket printer when a player presses Collect on the EGM or for a win payout 7 1 4 The TO system must include features that prevents unclaimed tickets from being left at the EGM E g the display of a message Processing Ticket Out Request Please Wait when a Cash Out ticket has been instigated 7 1 5 The TO system must be able to verify the Ticket Out request and approve or otherwise reject the Ticket Out Request 7 1 6 The EGM must always remain in a known state condition by the TO system during any Ticket Out requests until it receives an acknowledgement from the TO system
5. which approves or denies the request 7 1 7 A ticket must only be printed out when the TO system approves the request 7 1 8 It must be possible to log a fault when the TO system is interrupted during ticket printing 7 1 9 The TO system must resume and recover upon any interruption there must be no possibility of the creation of orphaned tickets and the system must reconcile after any interruption An orphaned ticket is a ticket that has been printed with an Authentication Code but does not exist in the TO system 7 2 Cash Ticket Out Log 7 2 1 The TO system must have a provision to log all attempted Ticket Out requests instigated on the system This is known as the Cash Ticket Out Log This log must include every new entry that has been verified by the TO system including the following details as a minimum e Time amp Date e Amount e Authentication Code e Ticket type e g Paper Mag strip etc TITO Minimum Requirements v1 1 4 e Machine ID e Status Refer section 7 11 7 2 2 The Cash Ticket Out Log must indicate a status for each transaction including whether the ticket out is awaiting approval denied approved amp printing approved amp successfully printed approved amp print failure or any other relevant transaction status 8 Ticket In Process 8 1 1 Credits must only be registered for valid tickets 8 1 2 If the ticket in device is enabled then a ticket maybe inserted at any time while the ticket in d
6. Expired Ticket Amount Too Large Ticket Invalid Ticket Not Found Ticket Already Redeemed 8 1 10 If the TI system has verified the machine readable authentication code printed on the ticket and is interrupted during the TI process then the TI system must resume and recover upon interruption still complete the TI procedure even if the TI system is not able to retain the Ticket In escrow because of the nature of interruption TITO Minimum Requirements v1 1 4 8 1 11 If the Tl system is not able to verify the machine readable authentication code on the ticket prior to being interrupted the TI system must simply eject the ticket back to the patron 8 1 12 The TI system must ensure that tickets must only be redeemed once 8 2 Cash Ticket In Log 8 2 1 The TI system must have a provision to log all attempted Ticket In Requests instigated on the system This is known as the Cash Ticket In Log This log must include every new entry that has been verified by the TI system including the following details as a minimum Time amp date Amount Authentication Code Ticket Type e g Paper Mag strip etc Machine ID Status Refer section 8 14 8 2 2 The Cash Ticket In Log must indicate a status for each transaction whether the Ticket In Request is was awaiting approval denied or approved 9 Ticket Details Tickets must include at least the following information 9 1 1 The ticket must be printed w
7. M protocol to realise EGM based TITO systems must comply with the applicable Technical Requirements defined under the current QCOM Protocol document for Ticket In Ticket Out 5 1 15 Access to authentication codes pertaining to unredeemed tickets in a production TITO system must be restricted 6 Manuals 6 1 1 Copies of all TITO manuals must be supplied to OLGR Users Manuals are to be supplied to the venue and the Service Installation Manuals supplied to the licensed repairer and operator 6 1 2 User Manual must include detailed information regarding how to use the TITO system including Diagrams indicating major components of the system Instructions on how to use TI and or TO including clearing faults Instructions on how to print tickets manually from the system Instructions on how to access ticket logs from the system Additional instructions on how to access specific features of the TITO system e g reporting features 6 1 3 The Service Installation Manual should include all the above information in the User Manual as well as the following Safety Notices Installation guides Preventative Maintenance cleaning of Ticket Readers and Printers Troubleshooting guides Parts list 6 1 4 The manuals must be submitted for evaluation and must be clear and concise explaining the details relevant information and procedures regarding the TITO system TITO Minimum Requirements v1 1 4 7 Ticket Out Process The functionality
8. ade or Do not store in direct sunlight etc 9 1 10 The ticket must include a dynamic Responsible Gambling message field on the front of the ticket that is configurable by the operator and capable of displaying at least 80 characters long E g Keep gambling enjoyable gamble responsibly 9 1 11 The ticket must also include the following static gambling helpline information text Gambling too much For free and confidential advice 24 7 call the Gambling Helpline on 1800 858 858 or visit gamblinghelponline org au 9 1 12 The ticket must not contain any other promotional or advertising information 9 1 13 Acceptance of the overall legibility and layout of the Cash Out Ticket is at the discretion of the CEO Figure 1 Example of a Cash Ticket QOGR Evaluation Laboratory 0123456789END Brisbane QLDEND 012345678901234 Ticket 00001 EGM 12000000 23 08 2012 10 25 36 AM 00 0001 1808 3223 4923 CASH OUT TICKET AMOUNT 1777 77 ONE THOUSAND SEVEN HUNDRED AND SEVENTY SEVEN DOLLARS AND SEVENTY SEVEN CENTS 012345678901234567890123456789 012345678901234567890123456789 012345678901234567890123456789 00 0001 1808 3223 4923 1777 77 TITO Minimum Requirements v1 1 4 10 Cash Redemption Terminals Cash Redemption Terminals are classified as regulated equipment and subject to the applicable requirements as detailed in this document 10 1 1 CRTs must be located in an approved location as follows 10 1 1 1 For Quee
9. evice is enabled to accept credit 8 1 3 The TI system must verify the machine readable authentication code printed on the ticket and log the Ticket In Request to instigate authorisation for the amount on the ticket The Ticket In Request is the condition when the TI system has verified the ticket as valid 8 1 4 The TI device must only credit valid authenticated tickets If the EGM is not currently enabled to receive credit or the ticket is invalid then the ticket must be ejected back to the player 8 1 5 The TI device must reject all other ticket insertions until the current ticket has been either approved or rejected 8 1 6 The TI device must log an event to the TI system should an error occur during the TI validation process e g a validation timeout ticket jam etc 8 1 7 If the ticket is approved the TI system must retain the ticket and add the ticket amount to the credit meter and update and queue the applicable meters 8 1 8 To provide audio feedback for credit input the Tl system must make a short sound upon adding any Ticket In amount to the credit meter 8 1 9 The TI system must have a method to prominently display a message with the reason for a rejected ticket Refer table below for examples of text This message must be displayed for a reasonable period of time and must be legible Acceptance of the overall legibility of the text message displayed is at the discretion of the CEO Ticket System Unavailable Ticket
10. ith a heading that uniquely identifies the ticket for TITO purposes E g The words CASH OUT TICKET 9 1 2 The ticket must include information regarding where the ticket was printed E g Venue Venue Name details If the device printing the ticket is not also the gaming machine then the ticket must ID the gaming machine as well 9 1 3 The ticket must include the unique identifier of the TO device that was used to print the ticket E g 2 digit EGM Manufacturer ID amp 6 digit Serial Number 9 1 4 The ticket must prominently display the date and time stamp at the time of printing E g Printed dd mm yyyy hh mm ss AM PM 9 1 5 The ticket must be labelled with its value in dollars and cents and in a font larger than other text E g Amount 1 234 56 9 1 6 The ticket must also have a second method printed on the ticket to verify the value of the ticket E g The amount of the ticket in words 9 1 7 The ticket must be printed with the Authentication Code sent by the TO system as part of the approval of the Ticket Out Process 9 1 8 The ticket must be encoded with a machine readable authentication code that must be secure enough that an attacker cannot guess or forge duplications of tickets already in the system TITO Minimum Requirements v1 1 4 9 1 9 If the ticket is vulnerable to environmental conditions the ticket must include short storage and handling messages as applicable E g Do not store with plastic print may f
11. nd Other Smoking Products Act 1998 Voucher Systems A form of Ticket Out system which is outside the scope of this document Voucher Systems dispenses tickets with monetary values to be claimed as cash This includes Lucky Envelope Machines and Casino Voucher systems e g for hand pays with wireless attendant terminals TITO Minimum Requirements v1 1 4 4 Submissions 4 1 4 1 1 4 1 5 4 1 6 General Submit a letter that formally requests OLGR to perform an evaluation of the product being submitted This letter must contain at least the following elements The date of the submission All letters must be addressed to the Executive Director OLGR and marked ATTN Technical Unit A description of the product being submitted and the intent of the submission The market s which the product will be used E g Casinos Clubs and Hotels The name and signature of the person s responsible for the submission and contact details of where technical enquires regarding the submission may be directed Submit a Certification and Indemnity Form which is signed by a person of an acceptable level to the OLGR Executive Director Except where a document requires a signature such as the formal submission letter or indemnity form all submission documents and software must be submitted in an IBM PC compatible electronic format All submission documentation and electronic media must be labelled with the company name the product name
12. nsland Clubs and Hotels the location of the cash redemption terminal is to be a minimum horizontal distance of two meters away from gaming machines or positioned in such a way as to ensure that patrons must walk to the terminal to redeem any credits The installation location of a cash redemption terminal should also allow for suitable CCTV coverage and or staff supervision It is the venues responsibility to ensure that the terminal has adequate security relative to the value of funds contained in it 10 1 1 2 For Queensland Casinos the location of a cash redemption terminal should allow for suitable CCTV coverage and staff supervision 10 1 2 CRTs must be located in an area allowing adequate supervision by venue staff 10 1 3 CRTs must communicate in a secure and approved manner with the TITO system to validate and redeem tickets 10 1 4 CRTs must have sufficient security provisions relative to the amount of cash stored in the terminal 10 1 5 The maximum ticket value redeemable at a CRT must not exceed MAXTCASHIER 10 1 6 In situations where a CRT has insufficient funds to completely pay out a ticket the CRT may issue a Short Pay Receipt for redemption at a cashier desk only 10 1 7 Any Short Pay Receipts generated by a CRT must be clearly marked Short Pay Receipt and Please see Cashier These tickets must not be able to be inserted into TI systems and used for credits 10 1 8 A CRT must not provide any additional f
13. t Out TITO Systems for Electronic Gaming Machines EGMs and other TITO equipment must be submitted for evaluation and approval under the following legislation Casino Control Act 1982 Gaming Machine Act 1991 Purpose e Advise the industry of OLGR s minimum technical requirements for Ticket In and or Ticket Out systems Ensure requirements are consistently applied Achieve a high standard of integrity security and fairness of Ticket In and or Ticket Out systems used for gaming in Queensland Scope This document is applicable to all gaming providers in Queensland These requirements apply to the technical evaluation of TITO systems submitted for evaluation after the date of publication of this document by OLGR for use in gambling in Queensland Scope includes e TITO systems that are EGM based or In Machine Systems and communicate with the EGM to update appropriate meters such as Ticket In and Ticket Out in Audit mode TITO systems which do not directly communicate with EGMs to print tickets A system that only implements Ticket In A system that only implements Ticket Out Fully Automated Table Games with Ticket Printers Cash Redemption Terminals Scope does not include e Trade Promotional TITO systems as defined in this document e Voucher Systems as defined in this document e The back end accounting system that is to be used with TITO systems This document may be updated to reflect other TITO systems at a later date
14. the product version and the submission date Resubmissions must also include the resubmission number e g version 2 Note version numbers are to be unique and any change to an already approved submission should require this unique version number to change Submit a fully functional TITO system To assist in the evaluation of the TITO submission a report of any testing conducted on the product prior to the submission should be submitted This report must contain the testing body s name the name of the individual who conducted the testing a description of what was tested how it was tested photos may be required and the test results 4 2 Software Submissions 4 2 1 4 2 2 4 2 3 All submissions including comments in source code must be in English TITO submissions must include a list of all known unresolved issues bugs and incidents This list must be comprehensive and include any issues identified with previous versions which have not been resolved with the current version even if these issues have been previously notified to OLGR Source code submissions must comply with the Section 7 Source Code Submissions in the OLGR Submission Requirements document TITO Minimum Requirements v1 1 4 4 3 Hardware Submissions 4 3 1 Submit technical details specifications and datasheets pertaining to all components of the TITO system card readers printers system backend etc 4 3 2 Ticket Printers and Ticket Readers used b
15. uest for an increase from the default amount of 5000 The venue should be able to set their own limits up to MAXTO TITO Minimum Requirements v1 1 4 12 References QCOM Protocol Australian New Zealand Gaming Machine National Standards 13 Revision History Version Changes QIR Who Release Date 1 0 Initial Release 829 JA DRAFT 1 1 Update to Initial Release JA 23 7 2012 Expanded requirements now applicable to Clubs amp Hotels Addition of TITO Market Limits 1 1 1 References to Rules Ancillary to JA 22 10 2012 Gaming for the MAXTCASHIER BR value Changes suggested by GTA Gaming Technologies Association Includes requirements for Cash Redemption Terminals 1 1 2 Change to Ticket Format Sample JA 7 1 2013 provided by GTA minor changes and clarifications 1 1 3 Changed to DJAG template JA 14 3 2014 changed definition for MAXTI now called MAXCR add new requirements for Ticket Log Changed MAXCR to 199 99 Changed CRT approved locations MAXTCASHIER default changed to 5000 MAXTO changed to 5000 1 1 4 Allow prepaid tickets in Casino JA 19 6 2014 PGA s only Deleted requirement Cash Redemption Terminals CRTs must not be used for converting cash to tickets or generating prepaid tickets amp CRTs must not have any TO functionality Removed MAXTO limit for Casinos TITO Minimum Requirements v1 1 4
16. unctionality relating to banking transactions i e ATM functionality 10 1 9 A CRT must have the facility to display device software and firmware version identifiers and validate using SHA1 sums all critical software and firmware used in the terminal TITO Minimum Requirements v1 1 4 11 Appendix A Queensland specific TITO limits QLD TITO Limits Queensland Clubs Queensland Casinos and Hotels Prepaid Tickets Premium Gaming Not allowed Areas only Max value 9999 99 Maximum ticket value that is redeemable In accordance with the for cash at the cashier MAXTCASHIER Rules Ancillary to MAXCR Gaming The TITO system must not redeem the value of a ticket to a gaming machine which would cause the machine s credit meter to exceed this value MAXCR Minimum Ticket Value to be accepted by a 0 01 Ticket In device MINTI Maximum Value of a Printed Ticket by a TO device MAXTO Minimum time a Ticket is redeemable for use in a TI device attached to a Gaming 2 Days Machine MINTRTIME Minimum Time a Ticket is redeemable at the cashier MINTRCASHIERTIME Ticket Scope Originating Venue only 199 99 9999 99 5000 00 Unlimited 12 Months For example in Queensland clubs and hotels the balance of the ticket value after maximum cash payment of MAXTCASHIER must be in the form of a cheque The value of MAXTCASHIER is in accordance with the Rules Ancillary to Gaming the venue can req
17. y the TITO system must contain a Part Model Name Part Model Number and unique identifier of the item itself 4 3 3 Samples of Tickets printed on all printers to be used by the TITO system 5 General 5 1 General Requirements The methods provided here may be utilised as only a Ticket Out TO system or both a Ticket In and Ticket Out TITO system Ticket In may be facilitated by the EGM by either a dedicated Ticket In device or a banknote acceptor that can read tickets or an external device that sends Ticket In amounts to the EGM via a protocol or other means 5 1 1 TITO systems interfacing directly to an EGM must use an approved communication protocol to prevent incompatibility with other protocols used by the venue 5 1 2 Ticket Printers must be installed safely and securely to prevent injuries to patrons or attendants using the TITO devices 5 1 3 TITO systems must automatically restart after a loss of power without manual intervention 5 1 4 TITO systems must implement the thresholds set in the TITO Limits by the TITO system It must also not undermine the current established limits technical or operational Refer to Appendix A for Queensland specific TITO limits 5 1 5 TO systems must use tickets that are durable for their expected lifespan and provide clear legibility of text when the ticket is printed 5 1 6 The installation of the TITO system must not void the compliance of the equipment into which it is installed to any
Download Pdf Manuals
Related Search