TNTL EVENT MANAGEMENT SYSTEM
Contents
1. 0297437263 2000000 Carrier Wave REY 2284138 4HRS VIP 26 100 DCS2 TO BOTANY DEFOT MSY Audit Audit Time 26 10 2007 11 12 18 AM Summary Site Operator SUBMITTED Enquiry Submitted George Gosarewski Edit Back Cancel button CEVA Logistics Page 21 of 33 Close Enquiry ID Enquiry Type Enquiry Sub Type Name Subject Customer Ret CEVA Ret Status CEVA Hote CEVA Logistics 49732 General Urgent Confirmation George Gosarevski URGENT 2284138 OPEN Customer Hote Cancel Enquiry Enter reason forthe enquiry being cancelled once noteshave been entered select Cancel Enquiry The TEMS system will confirm the enquiry has been cancelled successfully however an automated e mail will be sent to your nominated e mail address also confirming your enquiry hasbeen cancelled TEMS Customer Procedure Manual September 2006 Page 22 of 33 CEVA Logistics CEVA 13 a resolved enquiry e Select the resolved enquiry you wish to open Re Open Enquiry ID 45723 Enquiry Status RESOLVED Enquiry Print Process Enq Sub Type vH Pack list rep Date 42 08 2007 8 Time 109 PIT Subject 578 28x8 2261082853 Customer Ref CEVA Ref Source Connotea Reservation Mo 2281082 Location dc53 Carrier wave Mo Contact Hame Phone2. Email atate Details Audits Domenico Calaci EER 10388329151 Dornenico Colaci tear telstra cam MIG nell will pick up 0419516734 Audit Type SUBMITTED ASSIGNED WORK PROGRESS COMPLETED RESOLVED Audit Time 12 09 2007 9 17 28 12 09 2007 9 21 14 12 08 2007 10 40 17 AM 12 09 2007 12 54 30 PM 12 09 2007 1 17 02 PM Fax 0388082312 Summary Enquiry Submitted Site Assigned ISSUING Work In Progress Enquiry Completed Enquiry Resolved NI TIL Operator Domenico Colaci Kimberley Johnstone Diana Stanton Diana Stanton Kimberley Johnstone e Atthis stage of the processthe system will also allow you to print your resolved enquiry e Selectthe Re O pen link This will enable you to create a new enquiry linking itto a previous resolved enquiry TEMS Customer Procedure Manual September 2006 Page 23 of 33 CEVA Logistics lt Previous Enquiry oae JE 11 Details Previous e Complete the new enquiry and select the Re open button to save e view the previous enquiry it is linked to select the previous link TEMS Customer Procedure Manual September 2006 Page 24 of 33 a CEVA Logistics CEVA 14 Contingency In the event that the TEMS system is unavailable Telstra are to contact National CustomerServ
3. Postcode Pow 7 0 1 1 Receivers details e a o Contact o O date Consignment Cost Centre number 6 Details alpha numberic WES Description Number uptn 24 aplha of of Goods numeric or Network amp Items Activity Number 7 amp 4 alpha numeric Note for TNTL Parts entry Where request references WES only then insert default cost centre WBSNAC L Ww H cm cm cm Weight Dangerous qoods 75 5 section MUST be completed fF YES provide details in Special Requirements section below OYES 9 NO Additional Insurance required Standard cover is 10 000 per consignment or 500 000 per linebaul manifest OYES 9 NO Special RequirementelInstructian pS tear TEMS Customer Procedure Manual September 2006 Page 9 of 33 a CEVA Logistics CEVA Enquiry sub types for Ad hoc Service request Vendor Inbound Request for pallets Request for recovery Service request Request for TR quote standard Request for TR quote non standard Service request CEVAL enor Special request Service Request TL Eror SUBJ ECT HELD In keeping the subject field consistent through out the subject field needsto be entered with the Pick up suburb and the Delivery suburb MULGRAVE KEWDALE TEMS Customer Procedure Manual September 2006 Page 10 of 33 CEVA Logistics EVA 6 Create a new enqu
4. for Telstra Account TS1000 whereby the Item Reference field of the connote wasmade mandatory This field isto be populated with WBSorNAC number if supplied by the Telstra Vendor In these instances a generic Cost Centre of WBSNAC should be entered in the Cost Centre field of the Parts Connote Where there is no WBSorNAC supplied by the Telstra Vendor current Parts process should be followed with the word NA entered in the Item Reference field of the Parts connotes This process only appliesto Telstra 151000 Parts connotes mes no oF Gods WSS number jue bz Pa numa Vat n Mawar amp aes coe EA es ee Hote far THTL PARTS request references WES only then insert default east centre 5 Saal vem The WBS or NAC will appear in this area WBS and NAC Parts Connote Process Consignment Entry l 2 3 x File Edit Options SOLS 2 E sess ase E tme Retain Z Date 244UN 2005 14 18 FB 1 of 1 EJ T Consoidste tems CONTRACT T51000 Crm Service Rate Grp STANDARD Cnm Chg 0 00 TELSTRA TSR Receiver Carrier c GST 000 inp ERZADY Carrier 75102 Sender Receiver Payee e Service STANDARD 5 Quoted Cost 0 00 Quoted Re
5. Date Send completed request form for authorisation prior to submission to CEVAL Telstra Vendor Regional Logistics Manager Authorisation This application for sundry storage has been approved for Date of Review and forwarding to CEVAL Business Manager Signature FMTELSTRAO4A 230704 Send authorised form to CEVAL Business Manager at relevant site CEVA Warehousing Use Only peu c EE Authorising officers name Authorising 5 signature Additional Items 2 Material Description Maximum 15 Characters Quantity 3 Material Description Maximum 15 Characters Quantity 4 Material Description Maximum 15 Characters Quantity 5 Material Description Maximum 15 Characters Quantity 6 Material Description Maximum 15 Characters Quantity 7T Material Description Maximum 15 Characters Quantity 8 Material Description Maximum 15 Characters Quantity 9 Material Description Maximum 15 Characters Quantity 10 Material Description Maximum 15 Characters Quantity 11 Material Description Maximum 15 Characters Quantity 12 Material Description Maximum 15 Characters Quantity 13 Material Description Maximum 15 Characters Quantity 14 Material Description Maximum 15 Characters Quantity 15 Material Description Maximum 15 Characters Quantity FMTELSTRAO4 230704 REQUEST FOR TRANSPORT OR AD HOC SERVICE CEVA Reference Only Connote number CS Sequ
6. Select TEMS link Total Event Management System Login User Name a Password Downloads l TEMS Procedure Manual FA Download For any assistance please contact National Customer Service Phone 1800 800 936 Fax 03 8562 4780 Email tntauloges au cevalogistics com Copyright c 2007 CEVA Logistics All rights reserved A e Customerlogin screen TEMS Customer Procedure Manual September 2006 Page 5 of 33 CEVA Logistics CEVA Total Event Management System Main Menu New Enquiry New Enquiry View Enquiry Status Create a new enquiry based on various predefined enquiry types Change Password View Enquiry Status View all active enquiries or search by Enquiry ID Customer Name for a given data range For any assistance please Change Password Change password for your login Itis a best practice to change password frequently National Customer Service Phone 1800 800 936 Fax 03 8562 4780 Email tntaulogcs au cevalogistics com Copyright c 2007 Logistics All rights reserved e Customer logged into screen successfully TEMS Customer Procedure Manual September 2006 Welcome Warren Gough Logo Downloads TEMS Procedure Manual Download Page 6 of 33 COA 3 New Enquiry Home New Enquiry Welcome Warren Gough Logo New Enquiry New Enquiry D load i Contract TELSTRA ownioads
7. View Enquiry Status M e TEMS Procedure Manual Change Password Business Unit TIL Download Enquiry Type Ad Hoc Service Request Enquiry Sub Type Vendor Inbound For any assistance please Definition Material collection contact Continue National Customer Service Phone 1800 800 936 Fax 03 8562 4780 Email tntauloges au cevalogistics com Copyright 2007 CEVA Logistics All rights reserved Select New Enquiry Select Business Unit from drop down list Select Enquiry Type from drop down list Select Enquiry Sub Type from drop down list Home New Enquiry Welcome Warren Gough Logo New Enquiry gt gt New Enquiry View Enquiry Status Contract Change Password Business Unit Download Enquiry Type Ad Hoc Service Request v Enquiry Bub Type en please Definition Outline requirement for TNTL but quote complex movement and or specialist equipment National Customer Service Phone 1800 800 936 Fax 03 8552 4780 Email tntauloges au cevalogistics com Copyright c 2007 Logistics All rights reserved e Once Enquiry sub type selected definition forthat sub type will appearon screen TEMS Customer Procedure Manual September 2006 Page 7 of 33 CEVA Logistics EVA CEVA Logistics 4 Enquiry Sub type definitions NE L Close Service Request SubTypes vendor Inbo
8. the next layer optional checks for the business unit s access forthe user When multiple business units eg TIL EZ TE IMS Adv Services etc are implemented fora contract the system checksthe extemal usersaccessforthe individual business units The user is expected to select from a drop down list of businessunits At any given time only one businessunit accessis allowed foran extemal user Special functions willbe provided to swap between allowable contracts without logging out completely from the system Note Enquiry type Sundry Request will have only limited accessby extemal Customer Only VendorManagersand Regional Managerare permitted to log an inquiry for Sundry storage requests An automatic email notification will be sent to customers email id after successful creation of an enquiry and regularautomated e mail updates will be sent at various stages on the enquiry The following three majorfunctions will be performed via the web e Create New Enquiry e View Enquiry Status Re Open Enquiry TEMS Customer Procedure Manual September 2006 Page 3 of 33 CEVA Logistics CEVA 2 Customer Login I EMSisaccessed the CEVA website www au cevalogistics com OUR OFFICES WORLDWIDE Select a location HOME CONTACT SITEMAP i AA Lal ABOUT PRODUCTS amp SERVICES SECTORS TECHNOLOGY PEOPLE PRESS OFFICE Logistics is the new name for TNT Logistics eu 2 Excell
9. 6 Page 4 of 33 CEVA Logistics CEVA Supply Chain Solutions Welcome To CEVA Logistics Web Services Readers Digest CEVA Logistcs Web Service is comprised of an array of customised supply chain technologies that enables us to effectively manage complex supply Hold x i E chains needs of our customers Pirelli Tyres Supply Chain Solutions Business Solutions CEVA Logistics designs and executes logistics activities across the entire supply chain These include inbound PARTS Web Services EAN logistics manufacturing support outbound logistics and distribution as well as the aftermarket services for spare Michelin CTS COS parts and returns Track and Trace We challenge the way our clients operate in order to create a leaner operation with a better bottom line Parts MURS Our supply chain designers and experienced operations staff analyse the entire supply chain from the time our clients Michelin order raw materials to the moment they deliver an end product Komatsu ECP IPSTS Track and Trace Prysmian 3 Track and Trace is an important of our supply chain solutions Vehicle Logistics Trackand Trece It provides a platform for our partners to access real time information about the consignment The information is provided to our supply chain partners via customised view Account Customer s Login Intranet Service Management Copyright c 2007 CEVA Logistics All rights reserved Ww
10. E REPRIORITISE THE FOLLOWING RESERVATIONS AND TREAT AS URGENT ORDERS Reservation Integral Bacchus Material Qty un Oo C 1 FOR ASSISTANCE PLEASE CALL CUSTOMER SERVICE 1800 800 936 URGENTLY DELIVER TO Only complete if different to details in reservation Attention Address Suburb State Post Code Phone Mobile Deliver by time AM PM Deliver by date Signed Print Name Contact number Contact fax FOR CEVA USE ONLY Time received Courier Connote Marc order into Marc reference Time despatched CS sequence Enquiry date FMTELSTRAO2 230704 ma CGelstra ADVICE OF MATERIAL DISCREPANCY OR DAMAGE THIS FORM MUST BE SUBMITTED FOR ALL DISCREPANCIES CS sequence To CUSTOMER SERVICE Phone 1800 800 936 CEVA Site Site Fax number Contact Name Phone Fax Address Business Unit All information is supplied on packing list please fill out all sections QTY QTY ORDER LICENCE PLATE RESERVATION PLANT MATERIAL ORDERED RECEIVED INTEGRAL PROJECT amp SUB PROJECT NUMBERS BACCHUS ACTIVITY amp PART RELEVANT REMARKS SUMMARY OF CEVA ACTIONS CEVA Investigating Signature Date Offic
11. TEMS Customer Procedure Manual September 2006 Page 12 of 33 Maa C CEVA Logistics VAX TR Failed nomal CEVA eror urgent M TR Failed nomal CEVA eror urgent NM TR Failed nomal CEVA emor non urgent TR failed normal Customer enor Urgent Confirmation Collection from DC PMC Overdue LRA Awaiting Ceva Acceptance PMC Overdue LRA Awaiting Ceva Consolidation PMC Awaiting Ceva to despatch PMC Awaiting Ceva to deliver PMC Awaiting Ceva to complete PMC Trackand Trace Enquiry Follow Up PMC Receipt Enquiry PMC Stock Check PMC Ceva System Query TR Late Delivery Other SUB ECT HELD URGENTCONHRMATION In keeping the subject field consistent with Urgent Confirmation requests the subject field should be entered with the Reservation Numberand the DC that the urgent is being picked from i e Res 1234567 DC 53 TEMS Customer Procedure Manual September 2006 Page 13 of 33 COA CEVA Logistics 8 Create a new enquiry Reprioritisation Request Form Enquiry Type bate E 0 SDLrce e 0 Attention EEE oweny dS rime or 9 Reservations Reservation Material Qty Contact Name Warren Gough 2 Phone 0382534053 Fax 0395450654 Email warren j qoaughiepteam telstra corm State smt rem li ack Enquiry sub typesfor Repnontsaton Address Change Customer Service Upgrade Service Upgrade C
12. a CEVA Logistics TEMS TNTL EVENT MANAGEMENT SYSTEM CUSTOMER USER MANUAL TEMS Customer Procedure Manual September 2006 Page 1 of 33 a CEVA Logistics CEVA TABLE OF CONTENTS I NIRO UIC TON 3 2 CUSIOMER LO GIN ee 4 9 erreren re E ee 7 4 ENQUIRY SUB TYPE DEFINITIO 8 5 CREATE A NEW ENQUIRY AD HOC SERVICE REQUEST 9 6 CREATEA NEW ENQUIRY ADVISE OF MATERIAL DISC REPANC Y OR DAMAGE FORM 11 7 CREATE A NEW ENQUIRY GENERAL CUSTO SERVIC ENO WU FORM EE 12 8 CREATE A NEW ENQUIRY REPRIORITISA TION REQ UEST FO RM 14 9 CREATE A NEW ENQUIRY SUNDRY STO RAG E REQUEST FORM 15 VIEW ENO UIRT SATU arrn EE 17 LL ENQUIRY AUDEETIESIO 19 12 MENS 2l 135 RESOLVED ENQUIRY 23 eei tiu esf E 25 TEMS Customer Procedure Manual September 2006 Page 2 of 33 a CEVA Logistics CEVA 1 Introduction Telstra will have accessto the TEMS system via the web Each userlogson with the allocated login ID and password The Login ID and password will be validated against the CEVA web user identity management system If the authentication fails the accessto the user is denied atthis stage If the contract layeraccessispermitted
13. ence Date Time request received CEVAL Dispatchers Name Signature Date ALL FIELDS MUST BE COMPLETED Name Company Name Phone Fax Date Time Pick up details Company Depot Address Contact DID Phone Company Depot Name Address Contact bea SEN Phone Consignment details Cost Centre number 6 alpha numeric or of Cubic cm x cm x cm Description of Goods WBS number up to 24 alpha numeric or PO number tems Weight L W H Network amp Activity number 7 amp 4 alpha numeric cm cm cm Dangerous goods This section MUST be completed If YES provide details in Special Requirements section below YES NO Additional Insurance required Standard cover is 10 000 per consignment or 500 000 per linehaul manifest YES 5 NO Special Requirements Instructions FMTELSTRAO5 300605 WBS and NAC Parts Connote Process Telstra have commenced requesting some of their Vendorsto enter in WBS or NAC details into the updated Telstra Request for Transport Form FM TELSTRA O5 As per standard processthe forms are to be sent to the local CEVA Depot responsible for picking up and crossdocking these Telstra materials Recently changes were made to Parts manually created connotes
14. ence reborn amp Print Merger News Li du Howard Critchley M anaging Director CEVA Logistics is the new name for the now independent former TNT Logistics The formation of aur new global company as part of the recent sale of TNT Logistics allows us to focus 100 of i our energies being your leading Australian service provider in logistics i Dur mission is clear We are energised with a renewed sense of i dedication in making sure CEVA is totally committed to exceeding our custamers expectations From our extraordinary i past as a division of TNT we are committed ta an even greater ifuture Qur excellence in this regard will continue This is nur i promise News 12 October 2007 12 14 CET Industry wide international inquiry freight forwarding 19 september 200 09 00 CEVA won the 2007 Award far the third time in a row CEVA EGL merger news CEVA and EGL partner to create the 4th largest supply chain company in the world Far more details on this merger please visit http ceva egl com BD hotline Would you like to da business with us The number for our Business Development Hotline is 1300 550 866 Customer Service Centre Would you like to move your car with us Why not ring our Customer Service Centre at Quick link Web Services all online eee one Select the Web Services link TEMS Customer Procedure Manual September 200
15. er FMTELSTRAO3 200105 CEVA REQUEST FOR SHORT TIMEFRAME STORAGE SUNDRY CEVAL Customer Service sequence NEN Contact details for person responsible for Sundry material Name Employee Number LLL LLLLLLILLLLLLLILILLLIl Address Telephone Number Email Address Cost Centre for Sundry Material Position Section Business Unit New Storage YES I NO LJ Ongoing Storage YES O O p c State Location Material Description Max 15 Characters this is what will appear on the reports Quantity Note if more than 1 item enter the first item above then enter the additional items on the second page of this form Number of pallets Value of total product approx value required 2 a 2 1 2 If NO please describe storage details and estimated size Special storage or handling requirements Reason for storage Note Storage beyond 6 months requires exceptional circumstances and detail as to why Storage start date Storage end date acknowledge that the storage is for the period listed above and for any extension must re apply before the period has ended and approval to extend is NOT AUTOMATIC and exceptional circumstances must be PROVEN first accept all costs associated with the storage put away and handling costs incurred from CEVA for such storage Storage costs will be dependant on the length of storage time Signature
16. ice to log an enquiry CEVAL National Customer service can be contacted via fax phone oremail Email tntaulogcs cevalogistics com Phone 1800 800 936 Fax 03 8562 4780 If TEMS is unable to be accesses the customerthe contingency plan isto revert back to the manual form process As a result of TEMS being unavailable the customer will be required to complete amp submit an enquiry via the standard Telstra form and eitherfaxore mailto national Customer Service for actioning The following pageswill include the current forms used which are available on the Telstra Intranet or via National Customer Service TEMS Customer Procedure Manual September 2006 Page 25 of 33 Gelstra CEVA CUSTOMER SERVICE ENQUIRY FORM m Connote Carrier Reservation No Wave No Business Unit Location Contact Name Phone Fax Enquiry Type Details ACTION amp RESULT Referred to Call back time Resolved by name Date resolved Original to be kept by Customer Service be given to Referred to person for actioning and feedback to Customer Service FMTELSTRAO2 230704 Gelstra CEVA REPRIORITISATION REQUEST FORM To CEVA Customer Service fax or email Date of Time of Cost Centre Cost Account NEN DAC Number PLEAS
17. iry Advise of Material Discrepancy or Damage form Dae onor JE Subject Source Contact Name ER Resupply suburb sd Resupply State Resupply Details Licence Plate Integral Project amp Sub Projec Number Submit Clear Ls Back 1 Oty Oty Reservation Plant X Material neret fT Enquiry sub typesfor Advise of Material Discrepancy or Damage Short supply Wrong item Over supply Damaged Supplier emor PMC Short supply PMC Over supply Wrong Item PMC Damaged PMC Supplier Error TEMS Customer Procedure Manual September 2006 Page 11 of 33 a CEVA Logistics EEVA 7 Create a new enquiry General Customer Service Enquiry Form Enquiry Type bate E Time Subject SOUrCE Location Contact Warren Gough EEE Phone Ma 0392534053 Fax 10395450654 Email warren j gough tearm telstra com State WIC Details Submit Clear Back e Enquiry sub types for General Customer Service WH Pack list reprint WH Quarantined Stock WH Receiving Query WH System Query WH Stock Check WH Transfer Query TRFailed recovenes other TR Failed recovenes milk runs TRETA TRPOD TR Futile TR Failed Special requirements CEVA eror TR Failed Special requirements Customer error
18. istics Enquiry ID OR Crim OR Contract TELSTRA Bus Unit ALL Enquiry Type ALL Enquiry Sub Type ALL Site ALL Subject Contact Warren Gough Show Active Enquiries Only pate B gt Search Refresh Clear e Userlogged into the system will automatically populate in contact name field e Select Refresh to view all open and WIP enquines TEMS Customer Procedure Manual September 2006 Page 17 of 33 CEVA Logistics Enquiry ID OR OR Bus Unit ALL Site ALL Subject Warren Gough ow Show Active Enquiries Only Clear Contact Name ingib Submited Bus Unt Eng Mame TER E ce Th o aaa a d 4 ii us 11 IE NUR Tera ices EE Qi Em 113983 Taira Lipe eee a A list of all yourlogged open and WIP enquires will appear TEMS Customer Procedure Manual September 2006 Page 18 of 33 CEVA Logistics CEVA 11 Enquiry Audit History Enquiry ID OR Crm OR Contract TELSTRA Site ALL v Subject Contact Gough Show Active Enquiries Only e By selecting icon next to the enquiry you can view the audit history which will show you what stage your enquiry is at below Submitted Completed Resolved by National Customer Service Aud
19. it Clear Back Enquiry sub typesfor Short Timeframe Storage Sundry form Storage TEMS Customer Procedure Manual September 2006 Page 15 of 33 a CEVA Logistics e Only authorised Telstra users Regional Managersand Vendor Manager are permitted to submit a Sundry request e Complete all new enquiry fields once completed select submit to log the enquiry e submit function will confirm to you your enquiry ID number e Atnew enquiry confimation stage the system will also allow you to create another new enquiry without logging out by selecting 5 Create another enquiry cd Print e An automatic e mail notification will be sent to your nominated e mail address confirming your enquiry has been successfully logged with C EVA National Customer Service e audit history of the new enquiry will change when the enquiry has been handled and investigated by CEVA National Customer Service and site support such as Submitted On Hold Released Assigned Work Instructions C EVAL site operators have key work step set for some enquiries asthe work stepshave been completed TL will rec eive audit trail of the work instructions completed Complete all set work instructions ha ve been completed Resolved TEMS Customer Procedure Manual September 2006 Page 16 of 33 COA 10 View Enquiry Status New Enquiry gt View Enquiry Status Change Password e Select View Enquiry Status CEVA Log
20. its Audit Time Summary Site Operator SMT th TI 1 TOUA w 74 24 AM Lira 1 PN Gal Pa Pogues competed RESOLVED 22 11 2006 5 05 21 PM Enquiry Resolved Paula Agrerta A view completed resolved audit noteson an enquiry select the 4 icon TEMS Customer Procedure Manual September 2006 Page 19 of 33 Audit Type COMPLETED Audit Time Tuesday 22 November 2005 Summary Enquiry Completed Operator Paula Agresta Note Location 123456 CEVA Logistics resolution to that enquiry will be inputted into the notes field TEMS Customer Procedure Manual September 2006 Page 20 of 33 12 Cancel Enquiry e Anenquiry can be cancelled by the both the customerand National Customer Service this function can only be used when the enquiry is at Open status e Selectthe icon nextto the enquiry which isto be cancelled rememberthe enquiry can only be at Open status Enquiry ID Enquiry Eng Sub Date Subject Customer Ref Source connote Reservation Location contact Marne Phone Email atate Details Audits e Selectthe TEMS Customer Procedure Manual September 2006 Cancel Print Process 49732 Enquiry Status OPEN 128 1 0 2007 ih URGENT 2284138 0052 Ref 228438 TO BOTANY DEPOT George Gosarevski 0297934288
21. ollection from DC CEVAL Eror Cancellation TEMS Customer Procedure Manual September 2006 Page 14 of 33 CEVA Logistics CEVA 9 Create a new enquiry Sundry Storage Request Form Eng Suh Type oae JA 195 aure Contact details 8 Postcode Sot postion Storage Requirements New Storage OYES Ono Ongoing Storage OvES Ono Storage Quantity Value af total producti value required Are Pallets OYES riz Pallet Size Do deiade aad esi aud wre Special storage requirements i c aa el storage lode Shorage Beyond 6 moniks reguires excentioma cimimmstances amd details asio why Sbragestardato B Sbrageenddate ES Acknowledge that the storage iz forthe period listed above and for any extension must re apply before the period has ended and approval to extend iz HOT AUTOMATIC and exceptional circumstances must be PROVEN first accept all cost associated with the storage put away and handling casts incurred from Logistics for such storage Storage costs will be dependant on the length of storage time wow om Bi Telstra Vendor Regional Logistics Manager Authorisation This application for sundry storage has been approved fotMonthsy Date of Review and forwarding ta THTL Business Manager ES pe Bi Subm
22. und Request for pallets Request for recovery Service request Request for TR quote standard Request for TR quote non standard Service request TNTL error Special request Service request TIL error Definition Material collection To Telstra vendors others From field depot other Outline requirement for TNTL to action Outline requirement for TNTL but quote uncomplicated metro interstate Outline requirement for TNTL but quote complex movement and or specialist equipment Additional job required to resolve a TNTL error Other request not covered as above storage request use a Sundry request form Service request TIL error Copyright fc 2007 Logistics All rights reserved e Once you have selected an enquiry type by clicking on the key a list of the definitions of the sub types will appearforthat enquiry type e Complete all fields with in the below enquiry form TEMS Customer Procedure Manual September 2006 Page 8 of 33 CEVA Logistics EEVA 5 Create a new enquiry Ad hoc Service Request Enquiry Type Ad Hoc Service Request Eng Sub Type Vendor Inbound w pate poner o wj ts Customer Ret CEVA Ret Po Source Web Mame Warren Gough Company Phone 0392534053 0395450654 Email warren j qoaughigpteam telstra com State WIC Pkup up details EFE M Contact Address
23. venue 0 00 Ship LP Dg Rtn Tnt ORIGIN v Customer soo sow Ind Ind Own Shipping Unit Unit Type Oty Weight Cube Item Ref Sales Order Cost Centre Comp Dg Rtn TNT Supp Code Unit m3 Code Ind Ind Own VINIDEX Address 231 ST ALBANS Suburb SUNSHINE Ship By Date 24 06 2005 Customer v Supp Code GREENACRE Address 57 5 ROBERT Suburb GREENACRE Nsw 12190 Dlvr by Date 27 06 2005 Time 02 30PM Total The WBS orthe word NA should be entered here depending on information supplied Where the WBS or NAC has been supplied and entered in Parts connote a Cost Centre of WRSNAC should he entered in the Centre field of the Parts All other Parts Entry isto remain as current If no WBS or NAC supplied current process applies
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