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VXTracker User Manual Version 5.2

1. eee eee eere eere eere ee eene 52 Section 4 Security and Compliance Call Detail Records eee 53 PerTormarice ANAlVUICS ascsusc mus as suu EE EE CU au nna ai n di E En a RE wma E RR RENE EN U FREE EE EM x FE 54 Building a Performance Analytics Report sseee eee ena n neenon anneau 54 Section 1 Tolal NeIWOIK iiiissssas d snasaaod sesaEaneu wa EAEE PER RUE CK CUN UEM EK EE 56 Section 2 Carrier Traffic Analysis issssssasussensussssensasusususuazVEsusasUsErEsEEEEEFEEE EE EEE 57 SCCHON d VOIP OLA svexuisavesAMsa Us DANASEEEERME T 58 2007 SyncVoice Communications Inc 2 April 2007 EXpense HeDOFIS eux cus uswiciu si x ion ai Du RU uw REV D EZ CH UR MC RV C RI EK ER 59 Division Department and Extension Reports 2o eere eer nnne nnn nnn 59 ACCOUNT Expense HeDOFlS csssesusasssasuxazuusuwnsksaEEuszcsFErexEEri aa EEEEFEEFEFAN E EFE ME KE KE MEER 64 Hebport or AIL ACUVIIV issus cuu nkRUEEx REFER ERAEFEEREUMEKEEEL ERE REED EN EREE EE ERE REN NEN ME KE VV a MR don 69 Call TyDe6 HeDOlDususivs ea visadeva o aRasaDusaisdascudDedsSn aged sc RevaDlscie Pas a isa d Ea RA M EPIS 73 Security Compliance Reports issueexuuanuausuunuEuuxEEEER nEEFEWRNRNERRRRENEREEEXEMEMEEE EINE 78 Longest Calls HeDOFL essse vsesev zuscusvoxecerer suszasdkaxexer sci zasasecuzesesec nzEUcccdisr buio duE 78 Most Expensive Calls HeDOFrL ssssssususuuu RE n RA RERETESEREFE
2. Directory Tools Search Logout Click the Directory l Options Directory button k Search all Users and all Resources v V show Retire Enter any portion of the name extension or resource 4 Tools 2 lt Division Department Cost Center First Last Site Type AE Name Model OneTime Fee Recurring Fee Southern Information Technology O06 res test Main Extension 6903 Western Claims O16 Thisis Atest Main Extension 7327 Western Billing 015 Test User Main Extension 7162 Western Information Technology O06 Gail Test Main Extension 4645 Western Information Technology O06 Paul Test Main Extension 5411 indicates a retired record 5 records returned indicates a rebireg record Options are also included in the Directory These Options allow for additional columns to be added to the Directory page Click the Options button to open the Options dialog To add additional columns simply select the checkbox and click Save and Done 2007 SyncVoice Communications Inc 151 April 2007 a http Hi portal voicemanagement co Select the desired column Check All Uncheck All Internet Then click the Search button to refresh the window and the newly added column will appear with all relevant information In this example Publish is the selected column which indicates whether or not Yes or No the user is published and visible within the company directory FS VXTra
3. Shows where the call was made to and how long it lasted 2007 SyncVoice Communications Inc 9 April 2007 Call Stats The Call Stats panel breaks down calls per user for inbound and outbound calls and displays the amount of time for each call It then averages the time for each user making it easy to compare call volume and duration Call Stats Shows a comparison User In Dur Avg Out Dur Pug ec lacie ih per Aaron Artz S 24 06 3 00 0 00 0 00 user Aaron Wilder z B0 3 15 3 19 24 Bua Abner Jung 1 0 02 O 02 3 1 00 O 20 Adam F alker 0 00 0 00 z 1 30 n Adam Ragonig 0 00 0 00 1 120 1 20 n 1 242 242 OF O00 ono Alan Arteaga D 16 52 Z4 T 0 00 0 00 Alan Hichols 0 00 0 00 3 aue 1 09 Alejandra Yepez 1 O 28 0 28 0 00 0 00 Alexis Aguilar 0 00 0 00 1 O 40 0 30 lfa me Choidant bd 2007 SyncVoice Communications Inc 10 April 2007 VXTracker Reports Overview Expense Reports Reports are categorized by Expense reports Security Compliance reports and Performance reports and provide summary totals as well as detailed call records for inbound and or outbound calls for any period of time specified All reports are opened via the VXTracker menu bar Expense reports provide summary totals as well as detailed call records for all available VXTracker reports Expense 5ecul Analytics Divisian Department The Expense menu lists all available VXTracker reports Cost Center
4. 207 F Filter by Call Properties 24 Filter by Geography 26 Filter by Organization 19 Filter by Type and Route 21 Filtering Reports 17 L Logging into the System 5 Long Calls Panel 9 Longest Calls Report 77 M Marketing Campaign ROI Reports 181 Miscellaneous Search Parameters 16 Most Expensive Calls Report 80 Most Frequently Called Phone Numbers Report 82 My Custom Reports 170 N Network Applications Report 132 Network Source IP Report 134 O Off Hours Calls Report 85 P Packet by Agent Report 126 Packet by Day of Week Report 130 Packet by Route Report 123 Packet by Time of Day Report 128 Panels 8 Performance Analytics 55 Performance and VoIP Reports 96 Performance Carrier Traffic Analysis 58 Performance Reports Overview 12 Port and Trunk Capacity Panels 8 Price It Reports 187 Printing Reports 30 R Real Time Rule Alerts 52 Removing Custom Report Filters 177 Report of All Activity 70 Report Types 16 April 2007 Reporting Tools 28 Route Analyzer Panel 9 S Saving Reports 38 Scheduling Reports 32 189 Security and Compliance Call Detail Records 54 Security Statistics amp User MAC 51 Security Compliance Analytics 49 Security Compliance Reports 77 Security Compliance Reports Overview 12 Selecting Custom Org Fields User Definable 165 Sorting Extension Report Data 43 Sorting Report Data 42 Spen
5. To D2 10 2007 start Time End Time Inclusive Per Day C Inbound outbound C In Out Both searen 1 M O a 2 BE eal Vnice Mail Ownership by Division 0n2 28 2007 02 28 2007 Amount a Division ice uM Mme Eastern 0 0 00 0 00 Northern 0 0 00 0 00 Southern O 0 00 0 00 Unassigned D 0 00 0 00 Division Western 1 100 00 0 00 Total 5 i 0 00 2007 SyncVoice Communications Inc 188 April 2007 Marketing Campaign ROI The Marketing Campaign ROI report generates a report of calls based on DNIS Dialed Number Identification Service numbers and allows you to enter associated costs to calculate per call cost and total cost of specific marketing campaigns To open the Marketing Campaign ROI go to the Tools menu and select Marketing Campaign ROI Tools Search Logout My Custom Reports Change My Password YM Ownership Marketing Campaign ROI Answer Time Report Call Search Price It Scheduler Alloc departmenthumber Allac User Call Type deparkmentMumber Call Type User Help Next enter the report parameters such as the From and To dates and the Type of report For details on filtering please refer to the 2007 SyncVoice Communications Inc 189 April 2007 Building Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date ASX VXTracker vreur Tools Search Logout Expense Security Co
6. 0 00 0 00 2213 1 n nn o 0 0 00 0 00 2308 1 n nn joo 0 00 0 00 2313 1 0 00 isoon n 15 000 00 15 000 00 M ge M 2007 SyncVoice Communications Inc 191 April 2007 Answer Time Report The Answer Time report was designed to display average and peak answer times on an hourly basis for a specified period of time This allows for the monitoring of these times with specific call details shown in the report columns A bar chart produced for each site expresses the total average answer time and peak answer time for each hour period To create an Answer Time report go to the Tools menu and click Answer Time Report Tools Search Logout My Custom Reports Change My Password YM Ownership Marketing Campaign ROT Answer Time Report Call Search Price It Scheduler Alloc departmenthumber Allac User Call Type deparktmentMumber Call Type User Help Next enter the report parameters such as the From and To dates and the Type of report For details on filtering please refer to the 2007 SyncVoice Communications Inc 192 April 2007 Building Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date SxVXIracker Expense 5ecurity Lom ance Performance Directory Tools Search Logout Fram 4 26 2007 9 To 04 26 2007 4 C Inbound
7. 29 VXIracker Expense Security Compliance Performance Directory Tools Search Logout From 4 24 2007 7 To 4 24 2007 2 Inbound outbound C Truk Both ABC Company In Out Extension 04 24 2007 00 00 00 04 24 2007 23 59 59 Customize Return To Summar Extension Extension 4351 Juan Sconduto Total Calls Total Dur Avg Dur Usage Amount P8 ait 0 62 Date Time Li CallerId Dialed City St Site Acc Eri Type Rate Dur Amt Da 24 07 4 05 05 52PM oO 818 550 5189 GLENDALE C Irvine Dus Intralata 0 060 0 16 0 06 4 24 07 SALT LAKE 022 setis O 801 671 8308 Ty UT Irvine nai Interstate 0 080 6 52 0 56 Arg 3 34 0 31 Totals 7 08 0 62 2007 SyncVoice Communications Inc 72 April 2007 Call Type Report The Call Type report breaks down calls into categories by the type of calls being made For example some common types of calls are local intralata 411 and so on To open the Call Type report go to the Expense menu and select Call Type Analytics Division Department User Extension Auth Code Account Site Area Code ArealExchange Country State City DATS Caller ID Mapped Mumbers Cost Range Expense Secu Call Type 2007 SyncVoice Communications Inc 73 April 2007 Next enter the report parameters such as the From and To dates and the Type of report For details on filtering reports Options button please see the 2007 SyncVoice Communicatio
8. Inf Both Directory Tools search _ BUJ Repor mysql 1149 test upgrade In Out Extension 03 24 2007 00 00 00 04 24 2007 23 59 59 Extension Extension 7411 John Wise Total Calls eu Total Dur 34d 48 Search Customize Logout Tools kel 3 id Return Ta Summar Usage Amount net i Calerld Dialed City Beaters I 626 864 9835 PASADENA E I 626 864 9835 PASADENA cup I 8021532 2955 PHOENIX 2007 SyncVoice Communications Inc CA T Az 101 Main Main Main OO0 O12 O00 iz 005 051 Inbound D Inbound D Inbound To 0 000 0 000 0 000 April 2007 Performance and Vol P Reports All VXTracker Trunk Traffic Reports Trunk Traffic reports list summary totals including minute of all calls Number of Calls the total calls for the specified time period 9o Of Total Calls this is the percentage of all calls Total Duration the total duration of all inbound and outbound calls Average Call Duration the average time of each call Total Cost of All Calls the total cost of all calls 9o Of Total Call Costs the percentage of the total cost of all calls Average Cost per Call this shows the average cost of each call Average Cost per Minute this shows the average cost for each They also allow you to drill down into the respective division and department for summary level detail Ultimately you may drill down into an in
9. Ju Inbound Tall 12128 79 48 34712 02 80 48 0 00 0 00 Intralata 1629 10 67 3918 56 3 09 289 50 48 564555 Intrastate i 5 99 ao a 50 Us 68 para 14 45 895 Other 76 1 15 465 48 L 13 0 oo 0 00 Local 153 L TEN ada on ze 27 25 44 4 27755 PE zone y z Oo A295 33 54 Oo 22 7 10 1 195 Other Oo 022 T1233 on Oo 03 oo 0 00 EU eas 2 A Direct OO 43 12 0 10 0 00 O00 1526000 2 43130 42 42 IEEE 595 18 Tatal Inbaund Total Inbound Cost 0 00 Total Outbound os 595 18 Tariff Total nf Total Total 95 nf Total Total nf Total Calls Calls Minutes Minutes Cost Cost Cost 2007 SyncVoice Communications Inc 105 April 2007 The report is divided into three categories Capacity this is the number of calls in a trunk group within a given period of time If the number of calls exceeds or is under the trunk group capacity for any period of time it will be indicated by the amounts in the sub categories The Trunk Capacity graph shows the amount of calls in relationship to the actual trunk group capacity In this example the amount of calls in relation to the trunk group capacity is low telling us that there is room for many more calls overtrunked If the call volume were high then this would be a warning that the trunk group capacity might be reaching its limits undertrunked Volume this is the number
10. Note All VXTracker reports may be scheduled on a regular recurring basis for automatic delivery to a printer or for email delivery For details refer to the Reporting Tools section of this manual or follow the link to Scheduling Reports 2007 SyncVoice Communications Inc 13 April 2007 Building Reports There as several report parameters used consistently throughout VXtracker While they may not be available for every report they are available for most reports All reports function in the same manner and offer options and delivery tools directly from the on screen display Select a From start and To End date S lt VXTracker Expense wurity LCompliance Performance Directory Tools Search Logout From lo4 26 2007 8 To n4 26 2007 F Select C Inbound C Outbound C In Out Both the type of report amp E ssh OOOO o Build Report PA c3 Be Ed ad Click Options to filter the report When searching enter any part of a name or number to find specific records Click Build Report when finished adding all parameters Date Range The Date Range allows you to specify a beginning and end or a period of time for the report Specifically there are From this is the date to start the report To this is the date to end the report Start Time this is the time to begin the report End Time this is the time to stop the report 2007 SyncVoice Communications
11. Search Expense Security Compliance Performance Directory Tools Logout Sample Org Directory View Org Directory Home Last Name Alt L Firstname fT AE E First Last fT Voice Mail PO Status Idle Toals ih k j A x wal id Search Results Last Name First Name AE First Last Vnice Mail Smith Bob Irvine Auth Code 2579 Bab Smith M Smith Bob Irvine Extension O Bob Smith M Smith Carmen Irvine Auth Code 2580 Carmen Smith N Smith Carmen Irvine Extension 2103 Carmen Smith M Smith Claire Irvine Extension 5046 Claire Smith M Smith Martinez Cynthia Irvine Extension 5654 Cynthia Smith Martinez M Smith Erin Erin Smith N Smith Evelyn Evelyn Smith M Smith Jeremy Jeremy Smith M Smith Linda Irvine Auth Code 2577 Linda Smith M Smith Linda Irvine Extension 2243 Linda Smith MN Smith Linda Irvine Extension 2577 Linda Smith M Smith Mark Irvine Extension 5651 Mark Smith M smith Mary Irvine Extension 5908 Mary Smith M smith Michael Irvine Extension 4308 Michael Smith M smith nation nation smith M csmith novartis novartis csmith M 17 records 2007 SyncVoice Communications Inc 166 April 2007 Step 3 Editing a Custom View To edit an existing Custom View go back to the Directory menu and select Make Custom View Directory Tools Classic view Make Custom view My Console View Sample Org Directory Once into the Org Directory Views page select the existing Custom View desired in this example that is Sample
12. outbound C In Out Both 7 seach Onions Buig Report Select the type of report a M o B t a 2007 SyncVoice Communications Inc 193 April 2007 Once created the report will have several columns including Time of Day the hour the calls were received Total Calls the total number of calls received during the period Unanswered Calls the number of unanswered calls for the period 9o 20 secs the percentage of total incoming calls for the period that have been answered in under 20 seconds e gt 20 secs the percentage of total incoming calls for the period that have not been answered in 20 seconds e Avg Answer Time the average answer time in seconds e Peak Answer Time the longest time that was taken to answer a call 3uVXIracker Expense 5ecurity Compliance Performance Directory Tools Search Logout Fram 4 15 2007 3 To BD4 30 2007 8j Inbound Search ___ options Bui Report veo amp f 3 p a QA VxXT 1155 128 Answer Time 04 15 2007 00 00 00 04 30 2007 23 59 59 D ar MUSAE SE mm z0 Es e s 12 00 am ii 7 100 00 7 00 1 00 arm 7 7 LO0 00 7 00 2 00 am 10 7 100 00 7 00 3 00 arm 46 7 LO0 00 7 00 4 OO am 144 7 100 00 7 00 5 00 am 359 7 100 00 7 00 6 00 am 80 7 LO0 00 7 o0 7 00 arn 847 7 100 00 7 00 a00 am 1195 7 LO0 00 7 00 mw ii iII iii 2007 S
13. s 03 2007 14 31 28 O5 03 2007 14 33 42 O5 03 2007 14 33 51 05 03 2007 14 34 06 April 2007 In the Edit Org Directory View page select all desired options such as selecting a new Field from the Field drop down menu If you want the Custom Org Field to be a searchable field in your Custom View make sure to check the Visible and the Allow Filter checkboxes To complete the process click Update Sx VXIracker Expense Security Compliance Edit all desired Zn Admin Search Logout options Edit Org Directory View ome My Custom View Org Directory View Columns Id 2 Field A ccezs visible Select Visible and Allow Filter to have searchable fields Allow Filter Order Index sort Index Access Key Allow break Created Us 342007 14 25 03 Updated US 342007 14 25 33 When finished click Update 2007 SyncVoice Communications Inc 177 April 2007 My Custom Reports By creating Custom Reports you can save specific filtering options that can be used over and over again For example you can filter a report by a specific Cost Center and create it for all or just some of the calls or you could filter by User and monitor only outgoing calls Custom Reports are a two step process and can be created from any of the VXTracker reports In this example we will use the User report and specify a department That way instead of running individual reports for all users we can generate one re
14. Alvin Mopel 1210 Alvin Mopel 1210 0 i8 56 42 45 22 L8 o 63 60 eee 2007 SyncVoice Communications Inc 184 April 2007 Step 3 Removing Filters VXTracker s custom reports can be created with single filtering options or multiple filtering options These can be done with any of the VXTracker reports including Activity Warning Traffic Trunk and VoIP reports It s important to note that when creating a custom report the saved settings will need to be cleared to create a new report without the saved settings In other words the settings will need to be cleared or they will be added to the next custom report To clear the settings simply backtrack to the report Expense User and click the Remove Filters button sx VXIracker Expense 5ecurity Compliance Performance Directory Tools Search Logout Fromij04 26 2007 Tolo4a 26 2007 5 Inbound Outbound Injuk Both serch 0 root P a 52 A Be ed ad ABC Company In Out User Detail 04 27 2007 00 00 00 04 27 2007 23 53 59 Customize Click Remove Filtered by Department Cust Filters Remove Filters Total Duration Av Duration Alvin Mopel 1210 42 45 2122 10 76 ae Alyson Caldarazzo 2 44 0 54 0 12 0 05 0 04 0 04 z033 Amii Cornelius 16 00 2 40 3 42 1 31 0 57 0 21 7205376 Angela Christian 18 26 2 02 8 5 3 26 0 94 0 46 A Lr Ln aaa 2007 SyncVo
15. Click Save Changes Click Clear Settings to start over Click Finished Setting Options sy Internet 2007 SyncVoice Communications Inc 39 April 2007 Once the Trending dialog is opened you will need to fill in all desired parameters Field choose from the following o Total Calls Percent of Total Calls o Total Duration o Percent of Total Duration o Avg Duration o Total Cost Percent of Total Cost Avg Cost per call o Avg Cost per minute Start date select the day you want to start the trending Date direction this indicates whether you want to trend Forward from the start date or Backward from the start date Time period select from Daily Weekly Monthly or Yearly Number of Time Periods you can trend x number of Days Weeks Months or Years based on the previous selection Show Changes select either numeric or percentage Forecast additional time periods this is the actual trending time period which is one week in this example When finished click Save Changes and Finished Setting Options and when back on the report page click Build Report to create the report In this example we selected the following parameters Field Total Cost Start date Feb 8 2007 Date direction Backward Time Period Weekly Number of Time Periods 3 weeks Show Changes Percentage Forecast additional time periods 1 week 2007 SyncVoice Communications In
16. 2601 01 889 238 203 205 669 Eie CEDES E me oer te warlman syncvalce com 10 0 01 appserverl syncvoice com 0 0 1 appserveri swncvaice cam 471 790 7 471 7987 Kb 160 817 902 902 14 55 55 oankamen amonen 110 0 0 1 appserveri syncvalice com 464 689 8 Kb oe 5d NETS 508 691 14 30 10 0 01 appserverl syncvoice com 0 0 1 appserveri swncvaice cam 453 033 3 463 093 3Kb 157 807 376 3 6 00 1426 2G LH 2 sean ie ZR ZZ aldmineserver syncvalrce cam 10 0 0 11 Goldmine Server 10 0 011 Goldmine Server Server 4279 472 5 429A725Kb 145 43 923 923 128 2007 SyncVoice Communications Inc 143 April 2007 Click one of the Source IP links to open the IP Lookup amp Mapping Tool dialog In this example it shows that the Host Type is an IP Phone that belongs to Grace Go Host Name The DNS state is unresolved which means that it has not communicated with the DNS server and it is the main System Agent with an IP Address of 10 0 0 103 This information can be beneficial when troubleshooting or when looking for detailed information IP Lookup amp Mapping Tool IP Address 10 0 0 103 System Agent Main DAS Mame Unresolved Resolve and Save Host Name Host Type IP Phone v amp Done Internet 2007 SyncVoice Communications Inc 144 April 2007 Unidentified Application Reports The Unidentified Applications report also referred to as Unidentified
17. April 2007 Click the unassigned extension link This will bring up a summary report of all of the unassigned extensions Click the Unassigned Extension link to drill down to the Extension Report RVXTracker Security Compliance Performance Directory Tools Search From 5 03 2006 7 To o5 03 2007 C Inbound Outbound C Inuit Both ABC Company In Out Unassigned Extension 05 03 2006 00 00 00 05 03 2007 23 59 59 Expense Logout Tools m A m EA Customize o Bvg Avg Unassigned Total amp of Total Aw Total fe of Cost Cost F tatal E tatal Extension Calls Duration Duration ae per per E SC C alls dem Cast Call minute Code 7914143 7014143 wm sap iol wml onl n Totals 1 item See mlae aes This brings up the call record details for the specified extension Expense Security Compliance Performance To 05 03 2007 j Inbound Outbound In CuiE Both Directory Tools Search Logout Fram 05 03 2006 i Options Build Report ssa OOE p r A A A B ed ABC Company In Gut LJ i d Ext i oo Return To n Out Unassigned Extension 05 03 2006 00 00 00 05 03 2007 E EA Summary 23 59 59 Unassigned Extension Unassigned Auth Code 7914143 Total Calls Total Dur Usage Amount 20 23 44 Date Time Li CallerId Dialed City sb Site nme Ln Type Rate Dur Amt mue O 562 426 9653 LONG BEACH
18. Areal Exchange Country State City DATS Caller ID Mapped Numbers Cost Range Call Type Next enter the report parameters such as the From and To dates and the Type of report For details on filtering reports Options button please see the Filtering Reports section of this document When finished adding all parameters click Build Report Select the From and To dates Expense Security Cop iance Performance Directory Tools Search Logout FromO4 26 2007 Ta d 26 2007 e C Inbound outbound C In Out Both search J Bald Repo Select the type of report amp 98 c x a 2007 SyncVoice Communications Inc 60 April 2007 This will open the report summary view of all divisions Click the link to a specific division to view call record details for that division Expense Security Compliance Performance From 04 19 2006 9 To D4 19 2007 9 C Inbound C Outbound C In CuiE Both Directory Tools Search Logout search root P a 73 3 ar mysql 1149 test upgrade In Out Division Detail 04 15 2006 00 00 00 04 19 2007 23 59 59 Customize a 1 Divisi Total Total wid Total Call bud Cost en Calls Duration Duration Cost total cost per M Cast per Call pem Eastern Click the 17392 10 z 426 01 1134 u link to the Division Northern Southern Unassigned Division Petes ee
19. Reports section of this document When finished adding all parameters click Build Report Select a From start and To End date Expense Security Come IEE ZX VXIracker Tools Search Logout Fram 4 26 2007 28 To 04 26 2007 9 Select the type of C Inbound C Outbound C Inl Out Both EpL search vos F amp E A BS el ud 2007 SyncVoice Communications Inc 65 April 2007 This will open the Account Expense Report which lists summary totals of all call records Next click a specific account link to view call record details for that account Fram d 2 2006 To 04 20 2007 2 Inbound Outbound C Inu Both Expense 3 Security Compliance Performance search Build Report mysql 1149 test upgrade Directory Tools amp xVXIracker Search Logout Tools ki 3 wi In Out Account 04 20 2006 00 00 00 04 20 2007 23 59 59 Customize Avo 95 af o5 nf Avg Avg Account a Tos total El d ae cal total Cost Gost aa alls malls uration uration os Gast Berl E lick the test 12354 link to the a EZ Account test 22354 Code 0 13 2 0 25 a 0 01 i 0 06 0 29 testa 32354 11 08 test 62354 E 73 0 00 0 00 j 7 0 Y T 0 0g test 92354 94554 m u 61624 i um 170956 14 2 46 s 3 757 54 DES DN 0 06 m 2007 SyncVoice Communications Inc 66 A
20. Your Full Name Subject Weekly User Report Email Address systemadmin syncvoice com For more than one address separate by commas Deliver as Attached csv v Email This Report Close Window After you have filled out all of the fields click the Email This Report button to send the email When the process is complete a message in red will appear at the top of the Email dialog stating Your report will be emailed in the background This means you will not notice that the mail is being sent and can continue working without interruption A http 10 0 0 171 SyncVoice VXTracker Microsoft Internet E Sele Your report will bo emailed in the background Email This InfOut Department Report Your Fullname subject O Email Address For mare than one address separate by commas Deliver as Attached csv Email This Report Close Window When finished click Close Window 2007 SyncVoice Communications Inc 35 April 2007 Exporting to Excel To export a report into an Excel spreadsheet click the Excel icon from any report page This will open the File Download dialog where you can select Open directly into Excel Save to your hard drive or a network share or Cancel File Download Do you want to open or save this file re Mame report xls H Type Microsoft Excel Worksheet From 10 0 0 160 harm your computer IF veu do nat trust the source do not open ar 9 While files
21. 14 18 00 TE pm 2 00 pm 3 00 pm 4 00 pm 5 00 pm 2007 SyncVoice Communications Inc 200 April 2007 The buttons on the Scheduler include e Refresh click this to view any changes such as those discussed when selecting column options e Execute Now click this to start a job or run a report at the present time e Execute Background click this to start a job or run a report in the background with no apparent interruption to the user e Delete check the job report you no longer wish to save and click this to delete it e Enable check the checkbox next to the job report that you want enabled and click this to enable it e Disable check the checkbox next to the job report that you want to disable and click this Instead of deleting a job report disabling it may be a better option if you wish to reuse the job report in the future 2007 SyncVoice Communications Inc 201 April 2007 To edit an existing job click the link in the Name column and the Edit Job page will appear FS XxVXIracker Expense Security Compliance Performzzammmm m Tools Search Logout Type a new Edit Job CARE Scheduler Advanced View Job Details lcd 1 Mame WeeklyDatabaseBackup Add email a addresses to Last resut Success notify Destinations Email addresses systemadmindsyncvoice com Click the applicable button Update Triggers Id Description Frequency Time Options 1 Nightly Database Backup
22. 2 records Check All Uncheck All Create New View with Default Options 2007 SyncVoice Communications Inc 173 April 2007 This opens the Edit Org Directory View page where you will need to click the link to Org Directory View Columns S lt VXTracker Expense Security Compliance Performance Directory Tools Admin Search Logout Edit Org Directory View Org Directory Hame Org Directory Views ic 5 Mame My Custom View Description My User Definable Custom View Max Records Enabled Show Active Show Retired ARIDE Acd Pasition Auth Code Extension Attendant Number Client Delay Click the link to Org Directory View Columns Created 05342007 14 26 03 Updated 05312007 14 26 53 Options Org Directory Views Columns 2007 SyncVoice Communications Inc 174 April 2007 Once into the Org Directory Views page select the newly added Custom Org Fields from the Create New Column drop down menu and click Create to add them to your Custom View SVXTracker Search Logout Directory Tools Expense Security Compliance Performance Created Org Directory Views Org Directory Home My Custom View ld Field Visible Allow Or der Sort Access Allow Created Updated Filter Index Index Key break uw Yes Yes n Dn Yes ved RE ka ves Yes 1 1 Yes T 05 03 2007 Ce Get ee AE uM i 3 AE Yes Yes a 3 Yes Te Pa 4 records Check All Uncheck All Create New
23. 40 546 63 6 883 30 150 22 31 023 26 101 851 83 One Time Recurring 05 of Fees Fees Grand Total 4 650 00 419 21 eos 4 600 00 32 61 30 95 4 200 00 32 61 ds 0 00 0 00 0 13 6 500 00 2 02 30 57 19 950 00 631 45 Cost Distribution by Division Others Less than 3 0 1394 Southern 41 175 34 8 1394 Grand Total 20 307 62 45 239 24 11 175 91 150 22 37590 27 122 433 27 2007 SyncVoice Communications Inc 46 April 2007 The following is a breakdown of the Spend Analysis section e Call Costs this is the total cost of all calls for that organizational unit e One Time Fees these are the total One Time Fees associated with Accountable Entities for that organizational unit typically setup fees e Recurring Fees this is the total Recurring fees associated with Accountable Entities for that organizational unit typically monthly fees e of Grand Total this is the percentage for the costs in relation to the Grand Total of all costs for this organizational unit e Grand Total this is the total of Call Costs One Time Fees and Recurring Fees Note One time fees and recurring fees must be set up in Org Management for costs to appear in this report Section 2 Carrier Trunk Contracts amp Commitments This section in Expense Analytics provides a breakdown of all Carrier Circuits and Contractual commitments Whether your commitments are based on dollar amount or time VXTr
24. 5092 HOUSTON Ts Main 000 011 Inbound Di 0 000 0 46 0 00 04 09 07 07 05AM I 714 997 2140 ORANGE CA Main 000 001 Inbound Di 0 000 O 42 0 00 2007 SyncVoice Communications Inc 118 April 2007 Call Distribution by Day of Week The Day of Week report allows you to view call volume for each day of the week for a specified time period To open the Day of Week report go to the Performance menu and select Day of Week Performance Director Analytics Traffic Study Trunk Group Rouke Trunk Member Time of Dav Dav of Week Dav af Manth Monthly Duration Range Packet By Route Packet Bv Agent Packet Time OF Day Packet Day OF Week Network Applications Network Source IPs Unidentified Applications Unidentified Devices Next enter the report parameters such as the From and To dates and the Type of report For details on filtering please refer to the Filtering Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date SXVXTracker Expense Security Comeg ce Performance Directory Tools Search Logout Erom 04 26 2007 E To n4 26 2007 UN C Inbound C Outbound C In Out Both EE searchs oos P eh PA A Be ed al w 2007 SyncVoice Communications Inc 119 April 2007 This opens the report summary with the total calls for each day of the week Click on a specific Day of the Week to drill down int
25. 7180 a e E 602 421 0902 PHOENIX AZ Main eed moe 0 000 10 20 0 00 e 5025 maria londono 714 481 0427 SANTA ANA CA Main pgs Local 0 040 3 32 0 16 neret 7014 Cisco Demo 877 579 5835 Main ee Toll Free 0 000 2 48 0 00 The final page displays the Extension report with call record details for the selected extension amp 3RXVXTrocker Search Expense Security Compliance Performance Directory Tools To p4 25 2007 4 C Inbound Outbound Init Both search OE Build Repor mysql 1149 test upgrade In Out Extension 03 25 2007 00 00 00 04 25 2007 23 59 59 Logout From jos 25 2007 4 Tools kis 3 id Return Ta summar Customize Extension Extension 5025 maria londono Total Calls Total Dur Usage Amount Bl b2i24 Date Time I O Callerid Dialed City St Site Acc Ln Type Rate Dur Amt 04 09 07 11 45PM oO Fididdl 0427 SANTA AMA CA Main 000 092 Local 0 040 s cops 04 09 07 11 45PM oO 714 481 0427 SANTA AMA C4 Main 000 092 Local 0 040 3 32 0 16 04 09 07 11 42PM OQ 714 d81 0427 SANTA AMA CA Main 000 093 Local 0 040 38 0 04 04 09 07 11 42PM O Fi4di461 0427 SANTA AMA C4 Main 000 093 Local 0 040 0 38 0 04 04 09 07 10 53PM oO z7ldjd81 Q0427 SANTA AMA C4 Main 000 093 Local 0 040 O 40 0 04 2007 SyncVoice Communications Inc 127 April 2007 Call Distribution by Duration The call Duration Range report allows you to view all calls by length of call within a specified period of time The
26. Communications Inc 113 April 2007 The final page displays the Extension report with call record details for the selected extension Expense 5ecurity Compliance Performance EromiD4 24 2006 3 To 04 24 2007 C Inbound C Outbound C Inout Bath mysql 1149 test upgrade In Out Extension 04 24 2006 00 00 00 04 24 2007 23 59 59 Customize Directory Tools Search Logout Return To summar Extension Extension 5939 Scott Drake Total Calls Total Dur Avg Dur Usage Amount 6 120 54 20 09 0 00 Date Time I 0 Callerid Dialed City St Site Acc Ln Type Rate Dur Amt d 09 07 02 34PM I 999 999 9999 Main 000 044 Inbound Di 0 000 1 08 0 00 04 09 07 02 34PM I 993 998 3985 Main 000 044 Inbound Di 0 000 1 08 0 00 04 09 07 01 31PM I r6n8 24d1 4471 MADISON WI Main 000 009 Inbound Di 0 000 GIAO 0 2007 SyncVoice Communications Inc 114 April 2007 Call Distribution by Time of Day The purpose of the Time of Day report is to allow you to view and monitor calls for each hour of the day for a specified period of time You can also view hourly peaks for a specific day or across multiple dates To open the Time of Day report go to the Performance menu and select Time of Day Performance Director Next enter the report parameters such as the From and To dates and the Type of report For details on filtering please refer to the 2007 SyncVoice Communications Inc 115 April 2007 Buildi
27. Country Site State Assign Work Rate Work Rate VoIP Data System Agent Performance Route Source IP Address Dest IP Address Application Host Type Ip Mapping Clear All Filters Finished Setting Options 2007 SyncVoice Communications Inc 180 April 2007 Then select a Department from the list and click the double arrow button to add it to the Selected Cost Centers list box Next click Save Changes and Finished Setting Options to go back to the Report Options page amp http mavericks syncvoice com SyncVoice VXTracker Microsoft Internet Explorer Sele Select the specific ase select enter any combination below Department Fin Time of Day Departments Selected Departments Org Accounting Southern Customer Support Eastern Business Development Southern Development Western Department Finance Western User Human Resources Eastern ef nee IT Western IC e Extension PEIRE RIE Marketing Northern double Auth Code Operations western arrows to Type and Route Sales Northern add the Cost Call Type Unassigned Cost Center Unassig Center Tenk eroin Rone Unassigned Department Unassigi Trunk Division Call Properties Account CallerId Dialed Cost DNMIS Duration Phone Number Geography Country Site State Assign Work Rate Work Rate VoIP Data System Agent Click Click Save Finished Changes Setting Options Performance Route Source IP Address Dest IP Address Application Host
28. ERE RERE ES ERAS ERA E RES Ga CSV EES SFR E 82 Most Frequently Called Phone Numbers 22222 o nnno nnn nnnnnnnnnhuuuuuu uuu 84 OH Hours eri rteee c c 88 Aii Calls DI ASSIS ts euxssuEEvEELRES xuELSEAVENIREA NEELREEMMENIREE M EUREN NMME RES ENNEE E M RENE MEM RUE 90 STTEmerdernby GallS ssexavasasexavscasewaUvsseseswavciausFaPE a cEwaU ERER 92 Unassigned ExlenslOllS x2essosssuusunsexuzEECEEE EE UEUE MEE aEEFEEFFEEE EE CF EREEKFFREKaEE EIE REESE NEUE 95 Top User Reports By Cost of Call Call Volume or Duration of Calls 98 TOD DY CullscussscxesunszenaS suEREEEEEEEU UN EMEN SEMEN MES UNIFIED EE US uU EN Vir MN MN SM NE 98 Performance and VoIP Reports cessere eee eae e eee euauneenuuuuuuuuuu uuum 102 TAT oOV X 102 TRUNK Group HOUle iussos xxu Ve cuncEN SEE wceaNKEECE ESTERI ERI FEM ME FEREEEEEEEMR FF KMF EFE ERE E EE 107 TONK MOM DOT rraren EEEE EAM DUENEEME E EKE MEE EEER CEU UN NER HNNU NEN MUERE TM ENS MUR es 112 Call Distribution by Time of Day 5 oosisessessavusuuusaw suu SaWRESEREAFRESR RR AwRR RAE Ea RE REGE 115 Call Distribution by Day of Week seeeeeeeee nhu unu huh uuu uuuuuuuuuuuuuuuuuuu uuu uu uuu uuo 119 Call Distribution by Day Of Month 1 i 2ss2nu2sussosussaRaS REA EREGAWEERERCAR Ed M RS RE SRR AR MESS R RR ES 122 Call Distribution DY MONTH isssssassuasasasasssardwesawaPassssuawGVENMERRERWEEFEESRR Va ER
29. Extension report with call record details for the selected extension x VXTracker Search Security Compliance Performance Directory Tools Ta D4 25 2007 9 C Inbound C Outbound C InjQuE Both search Build Report ABC Company In Out Extension 03 25 2007 00 00 00 04 25 2007 23 59 59 Expense Logout From 03 25 2007 4 Tools k j 2 m ui Return To Summar Customize Extension Extension 4663 Bertha Carrasco Total Dur 1 54 Total Calls 19 Usage Amount 9 50 Date Time I O CallerId Dialed City St Site Acc Ln Type Rate Dur Amt 04 25 07 05 16PM I 310 714 0758 GARDENA CA Irvine 005 060 Inbound To 0 500 0 06 0 50 04 24 07 05 16PM I 310 714 0755 GARDENA CA Irvine 005 060 Inbound To 0 500 0 06 0 50 04 22 07 05 16PM I 310 714 0758 GARDENA CA Irvine 005 060 Inbound To 0 500 0 06 0 50 04 18 07 05 16PM I 310 714 0755 GARDENA CA Irvine 005 060 Inbound To 0 500 0 06 0 50 04 17 07 05 16PM I 310 714 0758 GARDEMA CA Irvine 005 060 Inbound To 0 500 0 06 0 50 04 16 07 05 16PM I 310 714 0758 GARDEMA CA Irvine 005 060 Inbound To 0 500 0 06 0 50 04 15 07 05 16PM I 310 714 0758 GARDENA CA Irvine 005 060 Inbound To 0 500 0 06 0 50 04 12 07 05 16PM I 310 714 0758 GARDENA CA Irvine 005 060 Inbound To 0 500 0 06 0 50 04 11 07 05 16PM I 310 714 0755 GARDENA CA Irvine 005 060 Inbound To 0 500 0 06 0 50 2007 SyncVoice Communications Inc 124 April 2007 Call Distribution by Month The
30. ID or dialed number stored in VXTracker To search for a caller ID or dialed number simply type in all or a part of the number into the Audit Trail Search field to find it Blank search Audit Trail Search Jis or caller ID 3 digits min Search must have at least 3 digits Completed search Audit Trail Search Search by any part of the phone number ar caller ID 3 digits min Date I O User Ext Number Mapping City St Coast 04 11 2007 Sally Bazargan 949 636 SADDLEBACK Tp S225 l Human Resources sda z971 PALEE aa a SUE Teresa 04 11 2007 949 375 NEWPORT 17 52 20 I Khachatourians 4040 23198 BEACH CA Dee 0 00 Accounting D4 11 2007 Ly Ping Aziz 0401537 l 17 57 05 I mers zm 66 2 1236 LAGUNA BEACH CA O 06 0 50 Teresa Ua EL Er O Khachataurians 4040 d n IRVINE CO 0 16 0 04 17 51 48 q229 Accounting 04 11 2007 a493230 MEWPORT l 17 48 30 I Casey Chao Sales xum ANLE BEACH ee ese el 0 0 Section 2 Security Statistics amp User MAC Security Statistics amp User MAC provides an audit trail for administrative moves adds and changes as well as other compliance metrics Compliance metrics Security Statistics amp User MAC Emergency Calls 2 Successful Logins 207 User Adds 1735 Unknown Extensions 362 Successful Users 7 User Moves or Changes O Calls From Unknown Extensions 4886 Failed Logins B8 User Retires 1715 Failed Users B8 Entity Adds 1746 Entity Moves or Changes Ent
31. Inc 14 April 2007 Note The start and end times are in military hours Please see the following chart for details Standard Time Military Time 1 00 2 00 3 00 4 00 5 00 6 00 7 00 8 00 9 00 10 00 11 00 12 00 13 00 14 00 15 00 16 00 17 00 18 00 19 00 20 00 21 00 22 00 23 00 12 00 midnight 24 00 2007 SyncVoice Communications Inc 15 April 2007 Report Types e Inbound these are the all of the incoming calls or calls made to the extension e Outbound these are all of the outgoing calls or calls made from the extension e In Out this allows you to view and compare the reports side by side in one report e Both this allows you to combine inbound and outbound calls into one report Miscellaneous Parameters Search Options and Build Reports e Search this allows you to enter all or part of a name or number to search for specific records e Options this allows you to filter reports using specific options For details see the next section Filtering Reports e Build Report this allows you to create or run the report once all of the parameters have been selected or entered 2007 SyncVoice Communications Inc 16 April 2007 Filtering Reports Before getting started with filtering reports it s important to point out that once filters are added they are not removed until they are cleared Clear All Filters button from the Filt
32. Laughlin 7199613 0 01 0 40 Carrie Woodruff 2228 2228 EIE 0 45 George Wentworth 0 02 0 80 Jenny Cho 7292093 0 00 0 24 John Smith 2103 0 00 0 00 Jose Araiza 7378331 OG 0 32 Luke Wren 2217 0 03 1 60 Marie Velasquez 2219 2219 0 02 0 84 Mike Anderson 2220 2220 0 00 0 00 Sue Bellam 2205 2205 0 01 0 64 2007 SyncVoice Communications Inc 206 April 2007 4 411 Calls Dir Assist Reports 87 9 911 Emergency Calls Reports 89 A Account Expense Reports 65 Allocate Division Cost Center or User Reports 195 Answer Time Reports 184 Audit Trail Search 51 B Building Reports 14 C Call Distribution by Day of Month Report 114 Call Distribution by Day of Week Report 111 Call Distribution by Duration Report 120 Call Distribution by Time of Day Report 108 Call Stats Panel 10 Call Type Report 73 Carrier Tariff Analysis 48 Carrier Trunk Contracts amp Commitments 47 Changing Your Password 6 Custom View and Searching 154 D Directory 142 Directory Classic View 142 Directory Custom View 146 Division Department and Extension Reports 60 E Editing a Custom View 159 Emailing Reports 35 Expense Analytics 44 Expense Carrier Tariff Analysis 48 Expense Reports 60 Expense Reports Overview 11 Expense View 28 Exporting to Excel 36 2007 SyncVoice Communications Inc I ndex
33. Org Directory View ex VXTracker Expense Security Compliance Performance Directory Search Org Directory Views Org Directory Home AE Created Updated kli Hame Max Enabled Records lv MPs wie sural Select the desired Custom View o35 20 2007 O3 20 2007 16 25 29 tare tb Ir 2 Sample org 1 04 02 2007 04 26 2007 Directory View 11 20 08 12 48 27 2 records Check All Uncheck All Create New View with Default Options 2007 SyncVoice Communications Inc 167 April 2007 This will open the Edit Org Directory View where you can make any desired changes For example you can change the Name Max Records that are shown in the search and opt to see only Extensions with no other Accountable Entities AEs When finished making all desired changes click Update to save the changes You can then click the Org Directory View Columns link to change the way the columns are viewed x V XIracker Make all desired ari Malis Pie pun changes Logout Edit Org Directory View Org Directory Home Org Directory Views Idd 2 Mame WeTracker Org View 5 2 Description Wew view for the VXTracker User Manual 5 2 Max Records Enabled Show Active Show Retired AE Types Attendant Number Extension Acd Position Auth Code Client Delay Created O4 02 2007 11 20 08 Updated 4 26 2007 12 48 27 Options Org Directory View Columns When finished making all edits to the Vie
34. Quick Filter Click the Options button to filter the report to more specific information or to trend the report over time Optional After the report is generated click on the icons on the toolbar to print schedule email open up the report in Excel save the repart as a template or perform trending Highlight multiple billing plans ta compare cost savings across different plans 2007 Syncevaice Communications 14 901 1445 When finished adding all parameters click Build Report to complete the process The following is a breakdown of the three sections of the report 2007 SyncVoice Communications Inc 55 April 2007 Section 1 Total Network The Total Network section provides a traffic study snapshot of your organization Total Network Est Avg Est Max Avg Max Avg Max oIP VoIP Site Group Carrier Type Usage Usage Capacity Calls Minutes Bandwidth Bandwidth Indicates the average green maximum red and left over trunk capacity Lge ae ud Em aM 24 Houston O01 SBC T 1 s 21 0 153 39 5 0 24 19 24 pm Houston oo MCI Tei 20 9 79 095 5 13 Irvine 005 ATT Tad SE Hr 5870 Irvine 022 MCI Ti paca a amp 490 14353 36 149 2 Kbps 680 8 Kbps Irvine 101 Sec pal zen UP i4570 27247 06 169 0 Kbps 651 2 Kbps t 19 8 120 90 0 120 Ex c 586 5 2 368 0 items 13 50 Kbps Kbps The following details the Total Network section e Site this is the physical Location
35. Usage Amount a O25 Date Time IO Callerld Dialed city St Site Acc Ln Type Rate Dur Amt 04 25 07 05 12PM I 714 d59 2715 ANAHEIM CA Irvine 101 005 Inbound Di 0 000 0 02 0 00 O4 25 07 01 04PM I 949 265 0607 IRVINE CA Irvine 101 015 Inbound Di 0 000 O 04 0 00 04 24 07 05 12PM I Fidi469 2715 ANAHEIM ZA Irvine 101 005 Inbound Di 0 000 0 02 0 00 04 23 07 05 12PM I 714 d569 2715 ANAHEIM CA Irvine 101 005 Inbound Di 0 000 0 02 0 00 4d 23 07 01 04PM I 949 265 0607 IRVINE CA Irvine 101 015 Inbound Di 0 000 O 04 0 00 04 22 07 05 12PM I Fidi469 2715 ANAHEIM ZA Irvine 101 005 Inbound Di 0 000 0 02 0 00 04 79 07 01 04PM I 949 285 0607 IRVINE CA Irvine 101 015 Inbound pi 0 000 0 04 0 00 04 78 07 05 12PM I Fidi469 2715 ANAHEIM C4 Irvine 101 005 Inbound Di 0 000 0 02 0 00 04 16 07 01 04PM I 949 285 0607 IRVINE CA Irvine 101 015 Inbound Di 0 000 O 04 0 00 2007 SyncVoice Communications Inc 121 April 2007 Call Distribution by Day of Month The Day of Month report allows you to view call volume for each day of a specific month To open the Day of Month report go to the Performance menu and select Day of Month Performance Directo Analvtics Traffic Study Trunk Group Rouke Trunk Member Time of Dav Dav of Week Day of Month Monthly Duration Range Packet Bv Route Packet By Agent Packet Time OF Day Packet Day OF Week Network Applications Network Source IPs Unidentified Applications Unidentified Devices Next
36. User Auth Cade Extension Account site Area Code ArealExchange Country State City DATS Caller ID Mapped Numbers Cost Range Call Type 2007 SyncVoice Communications Inc 11 April 2007 Security Compliance Reports Security Compliance reports alert management to calls that match criteria for potential phone abuse or system problems Security Compliance The Security Compliance menwu lists all available VXTracker reports Analytics Longest Most Expensive Most Frequent OFF Hours 411 Dir Assist 311 Unassigned Ext Top by Cost Top by Call Top by Duration Performance Reports Performance reports evaluate phone network capacity and determine peak usage periods by day of week or hour of day or day of month Calls may be tracked by duration cost or number of calls during the specified period of time All VoIP Data reports display the maximum and averages for Delay Jitter and Loss in milliseconds Performance Director The Performance menu lists all available VXTracker Performance and VoIP reports Traffic Study Trunk Group Rouke Trunk Member Time of Dav Day of Week Day of Month Duration Range Packet Bv Route Packet By Agent Packet Time OF Day Packet Day OF Week Network Applications Network Source IPs Unidentified Applications Unidentified Devices Analvtics Monthly 2007 SyncVoice Communications Inc 12 April 2007
37. all parameters click Build Report Select a From start and To End date Sx VXIracker Expense Security Cog ance Performance Directors Tonle Search Logout Select the Fram 4 26 2007 28 To 04 26 2007 4 type of C Inbound Outbound Inl Out Both report searchi Options Build Report roos Gh 2 2 P bd d Once the report is run it will open in the default Summary View sampled below Click the Expense View icon to open that view Security Compliance Performance Directory Tools Search Logout Expense From 04 01 2007 9 To o5 01 2007 8 C Inbound Outbound Inf Both search ______ Coone Build Report 4 8 TE RI a ad OA WAT 1155 128 In Out User Detail 04 01 2007 00 00 00 05 01 2007 23 59 59 Click the Expense View Tatal Total Avg id Calls Duration Duration e le Hoodi gesi Tum B Disc E 0 35 O 00 0 00 0 00 0 00 Jahn Smith 2103 cnm Lo Lm e 0 56 zl 0 00 0 00 0 00 0 00 Luke Wren 2217 wren 2217 0 07 Ode 0 06 Mare Volar 2212 Marie Velasquez 2219 E E ru s 2219 40 36 40 36 i a Mike Onderson 2220 E gt oa n soa om a omo 2220 13 10 0 00 0 00 0 060 2007 SyncVoice Communications Inc 29 April 2007 Once opened the first icon becomes the Call View icon allowing you to toggle between the Expense View and the Call View Detail View Notice that the
38. enter the report parameters such as the From and To dates and the Type of report For details on filtering please refer to the Filtering Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date Ss VXTracker Expense 3 Security Compliz Tools Search Logout From jo4 26 2007 E To p4 26 2007 Select the type of C Inbound Outbound In Out Both report Search aw i T ea bj ud 2007 SyncVoice Communications Inc 122 April 2007 This opens the report summary with the total calls for each day of the month Click on a specific Day of the Month to drill down to the calls for that day Sx VXIracker Search Expense Security Compliance Performance Directory Tools Logout From o3 25 2007 7j Too4 25 2007 C Inbound Outbound Infout Both search su E 02 eA M d ad Company Out Day Of Month 03 25 2007 00 00 00 04 25 2007 23 59 59 Customize Click ona Day of the Month o Avg Total dof Total Avg Total Call fal m Cost Calls a Duration Duration Cost see per Calls Tost per Call RENE del 10 0534 25 58 1 584 75 02 0 45 z zad 4 12 5335 36 59 1 317 00 4 17 0 49 a 3254d 00 6459 36 zi 1 555 35 4 95 0 45 2626 4 05 of 53D 1 225 56 a 047 a 3400 22 690746 1 652 95
39. from a predefined list the amount of time scheduled This could be since start of day current day since 1st of month since Saturday etc Report Through select the period of time to report through o Yesterday this is a report for only the preceding day o Day ofthe week this allows you to select a specific day s of the week o Last Calendar Month End this allows you to create a report for the preceding month Schedule this allows you to choose the time of day to schedule the report to run Recurrence this is where you choose how often the scheduled report is repeated daily weekly or monthly If monthly you can select the exact day of the month from the Monthly listbox Email Address this is where you type in the email address es to send the report to For multiple addresses separate each with a comma Deliver As select to send as the body of the email or as an attached csv file File this is the path to where you save your csv file 2007 SyncVoice Communications Inc 33 April 2007 In this example we will schedule a weekly report beginning on Monday to be sent every Friday to an email recipient When finished selecting all parameters click Save to finish the process Saved Rename the Report Description Reporting Period Last Custom Since Monday ww Report through le Time of Day 12 00 am Select a reporting period and a period to report through Select a
40. from the Internet can be useful some files can potentially save this File V hats the risk The following is an example of an opened report in Excel In Out Department Detail 09 01 2006 2 09 15 2006 Customize Department w of total Total REA Cost Avg Cost EN Calls Calls Duration Duration Cast Cost ger Call per minute 0 01 B Accounts Receivable Nothem 15 001 BEE 03666 059 001 004 0 1 9 Accounts Receivable Southern 420 037 768 3333 1 8166 3548 043 0 08 0 05 10 Biling Easter CE 40 OQ04 ssj 11166 25 Q003 0 06 0 08 11 Biling Norther CE BB 13 oaj of om 0 01 0 04 13 Biling ester CT ao oa 9705333 23666 464 O06 0 01 i 042 0 06 0 02 15 Claims Souther 1 w 039 11022333 245 s661 oeg 013 0 05 0 01 0 02 0 02 19 Collections Westen 1 f oaf 3 6966 X 08 398 005 0 01 0 01 0 04 _21 Compensation and Payroll Southem 1003 089 2126 333 2 1166 6412 078 0 06 0 03 _22 Compensation and Payroll Wester 55 005 110 1666 2 304 0D4 0 06 0 03 0 07 0 11 0 05 25 Customer Relations vVvestern 4 0 2 440 6333 1 8833 22 20 0 27 0 1 0 05 2007 SyncVoice Communications Inc 36 April 2007 If you prefer to save the report you can do so through the Save As dialog It s good practice to name the report something familiar and consistent with company naming conventions You can save to a network sh
41. not the whole group The purpose of the Trunk Member report is the same as the Trunk Group in that it offers a high level view of the available trunk members and their usage To open the Trunk Group Route report go to the Performance menu and select Trunk Member Performance Directo Trunk Group Rouke Trunk Member Duration Range Packet By Route Packet Day OF Week Hetwork Applications Network Source IPs Unidentified Applications Unidentified Devices T3 ee ale m E e um P E ajuuijlmumilza3 a s EA l olal T a Ln m alleg or WW zi sss S om as om CL m P ES ERE E E sv cu Next enter the report parameters such as the From and To dates and the Type of report For details on filtering please refer to the Filtering Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date 2S VXTracker Expense Security Compia ce Performance i Search Logout Select the From 04 26 2007 To 04 26 2007 type of report C Inbound outbound In Out Bath Search Options Build Report ome e 2 Bl eid 2007 SyncVoice Communications Inc 112 April 2007 This report displays the call volume duration and cost statistics by individual trunk members To drill down into the report click the Trunk member link Tools Expense 5ecurity Co
42. report go to the Tools menu and click Price It Tools Search Logout My Custom Reports Change My Password YM Ownership Marketing Campaign ROI Answer Time Report Call Search Price It Scheduler Alloc departmenthumber Allor User Call Type deparkmenkMumber Call Type User Help 2007 SyncVoice Communications Inc 196 April 2007 Next select the Rate Template the Type of call the Phone Number Duration and DNIS if applicable Click Price It when you are finished to view the actual cost of the call E x VXTracker Expense Security Compliance Performance Directory Tools Gearch Logout Select the Price It Rate Template Enter the Rate Template Mapping phane number duratian the call will be priced Rate Template Mapping hg Qut Outbound Inbound PhoneNumber Duration Sects Dnis See the actual Area Code 714 d Exchange 901 Humber 1445 Duration 1 00 Call Type Local Rate 0 04 Select the Call Type Add the phone number Add the Duration in seconds Cost 0 04 City WESTMINSTER State C Country United States Note This report is typically used for Outbound calls but can be used for Inbound calls too The reason associated with using Inbound as the Call Type is typically for an 800 number or a number using a Dnis Dialed Number Identification Service 2007 SyncVoice Communications Inc 197 April 2007 Scheduler The VX
43. test By All Users and All Resources show Retired Yes B Division Department Cost Center First Last Site Type AE Mame Model OneTime Fee Recurring Fee Publish 7 Southern Information Technology bres test Main Extension 6903 Y 8 Western Claims 16 Thisis Atest Main Extension 7327 Y 9 Western Billing 15 Test User Main Extension r162 Y 10 Western Information Technology 6 Gail Test Main Extension 4645 Y aa Westem Information Technology 6 Paul Test Main Extension 5411 Y 12 5 records returned 14 Uneiestes o rakira record To edit the report at a later time click Save and to cancel out of the report click Cancel 2007 SyncVoice Communications Inc 153 April 2007 Custom View Step 1 Creating the Custom View The following steps will go through the process of creating a sample Custom View and ways in which to use it From the Directory menu click the link to Make Custom View to bring up the Org Directory Views page Then click the link to Create z8 VX Tracker Directory Tools Search Logout Expense 3 Security Compliance Performance Classic View Make Custom view Org Directory Views Org Directory Home kl Hame Max Records Enabled Show Active Show Retired AE Types Cre 1 YI Click Make 0 records Custom View Check All Uncheck All Create New View with Default Options Click Create 2007 SyncVoice Communications Inc 154 April 2007 Once refreshed the pag
44. to open the Filters dialog with a predefined Filters list Filters Time Time of Day Org Division Department Cost Center User Auth Code Extension Type and Route Call Type Trunk Graup Raute Trunk Call Properties Account CallerId Dialed Cost DNIS Duratian Phone Number Geography Country Site State Assign Work Rate Work Rate VoIP Data Agent Click Clear ance Route All Filters to P addes start over P Address ation DE amp E http 10 0 0 187 SyncVoice VX Tracker Microsoft Internet Explorer Trending o filter your report please select enter any combination below Clear All Filters Finished Setting Options Select all desired Main Unassigned Description 000 Trunk Main SyncVoice Main Trunk 005 L Groups Main Delta Nova 006 Unassigned Main Costa Mesa 022 Unassigned Main 214 Click Save Changes Clear Save Changes Current filters Filtered by Trunk Group SyncVoice Main Trunk 005 Unassigned Carrier Click Finished Setting Options when finished he Internet Click the Trunk Group Route link to open predefined list of trunk groups to select from To choose multiple groups hold down the Ctrl or the Shift key when selecting the groups When satisfied with the selection click Save Changes and if finished click Finished Setting Options You can also Clear All Filters selections and start again if you wish to change the parameters To allow fo
45. view call record details for a specific extension FSXVXIrocker Directory Tools Search Logout Expense Security Compliance Performance From 03 24 2007 2 Ta Dd 24 2007 E C Inbound Outbound C Inuit Both mysql 1149 test upgrade Return To Summar Both Call Type 03 24 2007 00 00 00 04 24 2007 23 59 59 Customize Call Type Intralata Click an Total Calls Total Dur Avg Dur Usage Amount Extension 5087 11377 04 2 14 853 60 Ext Mame CallerId Dialed City St Site Ln Type Dur Amt Sue O 4469 Terry Green 714 281 8867 ORANGE CA Main DEP Intralata 0 14 0 06 eri O 4469 Terry Green 714 281 8867 ORANGE CA Main aoe Intralata 0 14 0 06 Hae O 4469 Terry Green 323 264 0613 LOS ANGELES CA Main dem Intralata Wee male Misa O 4469 Terry Green 323 264 0613 LOS ANGELES CA Main 257 Intralata i MM TES Seed O 4512 Next Estate 909 627 0508 CHINO CA Main ae Intralata 0 04 0 06 2007 SyncVoice Communications Inc 76 April 2007 The final page shows the Extension Report and details the calls for the selected extension Directory Tools Security Lompliance Performance Search To 04 24 2007 7 C Inbound Outbound In Out Both search J Build Repor mysql 1149 test upgrade In Out Extension 03 24 2007 00 00 00 04 24 2007 23 59 59 Expense Logout Fram 3 24 2007 9 Tools kel a ma Return To summar Customize Extension Extension 2424 Paul Wiggin
46. 0 1 28 0 00 2007 SyncVoice Communications Inc 130 April 2007 Vol P Data Reports All VXTracker VoIP Voice Over IP data reports allow for monitoring the movement of Voice Packets throughout the network This is done by measuring and setting limitations on loss of Quality of Service QoS due to Delay Jitter or Loss DJL The definitions of DJL as applicable to VXTracker are as follows e Delay this is the time taken from point to point in a network or from agent to agent An example of delay is static or a bad connection e Jitter this is the variation in Delay over time from point to point in a network or from agent to agent Like Delay Jitter causes degradation in the quality of the voice application e Loss this is losing data packets along the data path which severely degrades the voice application All VoIP Data reports display the maximum and averages for Delay Jitter and Loss in milliseconds Packet by Route Report The Packet by Route report shows summary data of all packets for specific routes Routes are the paths that are created in VXTracker from one agent to another To open the Packet by Route report go to the Performance menu and select Packet by Route Performance Directo Analytics Traffic Study Trunk Group Route Trunk Member Time of Dav Dav oF Week Dav of Month Monthly Duration Range Packet By Route Packet By Agent Packet Time OF Day Packet Day OF Week Network Applica
47. 007 Sorting Report Data All Expense Security Compliance and Performance reports may be sorted in ascending or descending order by clicking on any column heading An up or down arrow will appear next to the column heading indicating that the report data is ordered based on that field An up arrow indicates that the data is sorted in ascending order and a down arrow indicates the data is sorted in descending order To reverse the order between ascending and descending click the column heading Activity Warnings Trunk Traffic LIU Data Tools Search Logout Froms 03 01 2007 8 To 03 01 2007 I C Inbound C Outbound C In Out Both sea 4 9 i P 3 ed ad In Out Division Detail 01 09 2007 02 09 2007 Customize Total Calls Total Division ET Duration Duration ost 12370 10 99 z 24360 3353 58 7 153 67 22 07 5 s2203 34 09 47756155 2 0 3 12 554 49 40 09 al 57 ne 5398 12 59 Td E l 55 Zo ESI o3 26 Patel et ete Indicates the column that the report is sorted by and the order in which it is sorted Western 21950 21950 33 7 43050 03 187 gau 30 04 43 FTN 65136 131555 54 EE ar 31 562 23 0 48 E a Total Total Avg Division Calls Curation Duration Northern e2e03 34 09 47736133 2 09 Western 21950 33 70 43050 03 1 57 Eastern 123 70 15 99 2d 3560 33 Sou
48. 04 26 2007 04 26 2007 er MCA UE Yes D 1 L Yes E nds Mame Kev i 13 05 47 y is A shown d z26 2007 41 aE Yes Yes 2 2 See f First a D 04 26 2007 Ir 42 lace Me s 13 06 05 13 06 05 Voice 04 26 2007 04 26 2007 43 Mail vee tee E a yes 13 08 09 iss E 5 records Check All Uncheck All Create New Column with Default Options Division Create To delete a column select the checkbox next to it and click Delete To return to the Org Directory Home page from the Org Directory Views page click the link breadcrumb to Org Directory Home 2007 SyncVoice Communications Inc 161 April 2007 Step 2 Using Your Custom View and Searching Once back to the Org Directory Home page click the link to the newly created Custom View In this example that is Sample Org Directory View R8 VXTracker Expense Security Compliance Performance Directory Tools Search Logout Org Directory Home Please choose a View My Console View Operator Console View Select the new view Sample Org Directory View Sample view for the VxTracker User Manual 5 2 Classic View Displays the clasic all in one View that lets you pick which columns to see and lets you enter a single search string that is matched against all fields for each directory record This is ideal to search for any string within any record across your Org Make Custom View Allows you to manage your Views including crea
49. 1 2007 John Keegan 10 25 16 Accounting foe 011271135959040 JOHANNESBURG 13 56 Cost 0 00 Cost lz 04 Mast 27 00 Cost 4 46 2007 SyncVoice Communications Inc 53 April 2007 Performance Analytics Building a Performance Analytics Report To get started building the Performance Analytics report go to the Performance menu and click Analytics Performance Director Analytics Traffic Study Trunk Group Route Trunk Member Time of Day Dav of Week Dav of Month Monthly Duration Range Packet By Route Packet By Agent Packet Time Of Day Packet Day OF Week Network Applications Network Source IPs Unidentified Applications Unidentified Devices 2007 SyncVoice Communications Inc 54 April 2007 This will bring you to the Performance Analytics page where you will need to select a From and To date and apply any desired filters Options Tracker Logout Select a date range Click Build Report to complete the process Expense Security Compl From D4 10 2007 To l o4 10 2007 search Ontians Build Report Performance Analytics Select desired options Simple Step 1 Enter the From and To dates or cl Step 23 Click Build Report o select a date range Advanced Click the Options button to access all the advanced filtering and trending options Use the search box to quickly search the organization and set a
50. 2 Directory Tools 2007 SyncVoice Communications Inc 171 April 2007 The Custom View search will now reflect the Accountable Entity AE field in first position Expense 5ecurity Compliance Performance Directory Tools Search Logout VXTracker Org View 5 2 AE is changed to the first position Org Directory Home AE LN LastName Alt A First Name First Last Voice Mail Status Tools ki e Taj n Search Results 2007 SyncVoice Communications Inc 172 April 2007 Step 4 Selecting the Custom Org Fields User Definable Before selecting the Custom Org Fields you will need to have created a Custom View if you have not please refer to Error Reference source not found If you have already created a Custom View go to the Directory menu and select Make Custom View Directory Tools Classic view Make Custom view My Custom view This will bring you to the Org Directory Views page where you will need to click the link to the Custom View My Custom View in this example VXTracker Expense Security Compliance Performance Directory Tools Search Logout Click the link Org Directory Home to the Custom Org Directory Views kl Hame Max View AE Create l Updated Reco el Types 05 03 2007 05 03 2007 I2 My Custom View 1000 No Yes No 1 ee eee Sample Org 05 05 2007 5 03 2007 gt Gean uas AUD ue ids i 13 29 28 13 43 30
51. 40 2 36 0 00 lf Ext Mame Callerid Dialed City St Site Acc Lo Type Rate Dur Amt Markus 001 Inbound 02 14 07 11 54AM I 306 Bouchard Houston 0i To IE BULL 0 46 0 00 02 14 07 william R 001 Inbound l 11 57AM I EB ele 303 460 1598 DENVER CO Houston Di To 0 000 0 38 0 00 o2 14 07 3 001 Inbound l 11 51AM I 38 Lisa Kubo 562 797 2020 ALAMITOS ZA Houston 03 To 0 000 6 05 0 0 The final page displays Extension report with all call record details for the selected extension Expense Security Compliance Performance Directory Tools Search Logout From O2 04 2007 8 To D2 10 2007 4 C Inbound C Outbound C Inout Both seach Oations BuldRepor M 8 A BE a ad Return Ta summar In Out Trunk Group 01 14 2007 02 14 2007 Customize Trunk Group Houston 001 Total Calls Total Dur Avg Dur Usage Amount 153 39940 2 36 0 00 Date w Li xt Hame Callerid Dialed City St Site Acc Lo Type Rate Dur Amt messes s m Markus 00i Inbound 11 54AM I 306 E Houston D1 To 0 000 Q 36 0 00 02 14 07 william i 001 Inbound 11 52AM I 3 Gejs 303 460 1598 DENVER CO Houston Di To O 000 48 0 00 o2 14 07 001 Inbound 11 51AM I 38 Lisa Kubo 5b6z r97 2z020 ALAMITOS CA Houston 03 To 0 000 logs 0 00 2007 SyncVoice Communications Inc 111 April 2007 Trunk Member The Trunk Member report is similar to the Trunk Group report with the difference being that the data is that of a specific trunk member
52. 7 C Inbound Outbound Ini Out Both ceachs _____ Bul Report set E MA M alia ABC Company Return To Summar In Out Day Of Week 04 18 2007 00 00 00 04 25 2007 23 59 59 Customize Of Week Monday Click an Total Calls Total Dur Avg Dur Usage Amount extension 2646 5201 16 1 57 1 274 36 link Ext Mame callerid Dialed City St Site Acc Ln Type Rate Dur Amt 04 23 07 Veronica 10i Inbound l D5 12PM I 5456 MacDonald 714 469 2715 AMAHEIM CA Irvine O05 Di 0 000 z 0 00 04 23 07 101 5 12PM 5569 Paul Phone 714 906 2484 AMAHEIM CA Irvine Dao Intralata 0 060 I rs 0 06 04 23 07 Salvador n 10i Inbound l 05 12PM I 4163 SEE 714 469 2715 AMAHEIM CA Irvine 005 Di g nn 0 04 0 00 D4 23 07 101 05 12PM Gi EIS Richard Crosley 8n0 215 6195 Irvine 023 Toll Free 0 000 O 34 0 00 D4 23 07 g 022 Inbound l 05 12PM I ga s Jeanette Byrer 805 377 6457 CAMARILLO CA Irvine D17 To 0 500 0 24 0 50 The final page displays the Extension report with call record details for the selected extension RVXTracker Directory Tools Search Logout Expense Security Compliance Performance From D4 18 2007 9 To n4 25 2007 2 C Inbound C Outbound C Inu Both ABC Company Return Ta Summar In Out Extension 04 18 2007 00 00 00 04 25 2007 23 59 59 Custamize Extension Extension 5486 eronica MacDonald Total Calls Total Dur
53. 7 00 588 16 114n 04 101298 29 43 797 27 5BC Min 38419 2 5309 45 124 58 doe 342 48 ay Es rs 54 53 49556 97490 40 gad u z c pee 471 18 4 24 peace lal ELS 336 50 Total Dur 40254 06 0 00 15146 55 f661 46 29995 20 3465 18 0 00 of find 31118 32 64 53 143852 36 96955 26 0 00 0 00 10353 14 0 00 182517 37 3 156 75 381246 02 Total Cost 2 132 64 0 00 1 184 16 684 95 3 039 20 453 80 0 00 339 60 0 00 0 00 67 970 50 0 00 0 00 0 00 0 00 0 00 95 805 05 Carrier groupings are based a free text field located in Admin Trunk Group Edit Trunk Group It is important to note that this report is grouped by the spelling in this free text field So for a true aggregation carriers must be spelled exactly the same For details on adding carriers please refer to the Error Reference source not found section of this document 2007 SyncVoice Communications Inc 48 April 2007 Security Compliance Analytics Building a Security Compliance Analytics Report To start building your Security Compliance Analytics report open the Security Compliance menu and select Analytics Security Compliance Analytics Longest Most Expensive Most Frequent OFF Hours 411 Dir Assist 211 Unassigned Ext Top by Cost Top by Call Top by Duration This will bring you to the Security Compliance A
54. 8 Main 000 019 Toll Free 0 000 0 20 d 04 29 07 06 00AM G r800 933 1633 Main 000 023 Toll Free 0 000 1 14 0 00 04 29 07 05 15AM O S00 6825 9176 Main 000 023 Toll Free 0 000 Bee 0 00 O4 29 07 04 154M O 8ng 825 9178 Main 000 023 Toll Free 0 000 0 20 0 00 04 29 07 02 30AM S00825 9178 Main O00 022 Toll Free 0 000 0 18 qs 04 29 07 02 00AM G i800 933 1633 Main 000 023 Toll Free 0 000 i i 0 00 4d 298 07 12 30AM O 911 Main 000 023 911 0 000 Bro 0 00 Arg 1 13 0 00 Totals 17 06 0 00 Note You can also edit the user by clicking the Edit link next to the Extension 2007 SyncVoice Communications Inc 63 April 2007 Account Expense Reports Account Codes allow you to manage and identify specific telephone calls where you need to track record and bill time or costs for calls made to a specific client or for a specific purpose Check with your system administrator to see if your telephone system offers an account code feature To open the Account Report go to the Expense menu and click Account Expense 5ecul Analytics Division Department Cost Center User Auth Code Extension Account site Area Code Areal Exchange Country State City DATS Caller ID Mapped Numbers Cost Range Call Type 2007 SyncVoice Communications Inc 64 April 2007 Next enter the report parameters such as the From and To dates and the Type of report For details on filtering reports please Options button see the Filtering
55. 9596 SANTA AMA CA Main 093 Spee 2007 SyncVoice Communications Inc 80 April 2007 Click the Extension link to drill down to the Extension Report This brings up the call record details for the specified extension Expense 5ecuribty Compliance Performance Directory Tools Search Logout From 03 24 2007 8 To Dd 24 2007 8 Inbound Outbound C InjQuE Both mysql 1149 test upgrade InfOut Extension 03 24 2007 00 00 00 04 24 2007 23 59 59 Customize Return To Summar Extension Extension 4660 Carole Johnson Total Calls Total Dur Usage Amount B Tele Date Time 1 0 CallerId Dialed City St Site Acc Ln Type Rate Dur Amt O4 09 07 11 22AM oO 714 442 9596 SANTA ANA CA Main 000 070 Local 0 040 3 n0 24 12 04 04 09 07 11 22AM O Fi4dj442 9596 SANTA ANA CA Main 000 070 Local 0 040 j 0n0 24 12 04 O4 09 07 06 004M oc Fididd 9596 SANTA AMA CA Main 000 093 Local 0 040 S00 2 2 12 04 04 09 07 06 00AM OQ 714 442 9596 SANTA ANA CA Main 000 093 Local 0 040 3UnD z22 12 04 03 29 07 11 22AM oO 714 442 9596 SANTA ANA CA Main 000 070 Local 0 040 3U0 z4 12 04 2007 SyncVoice Communications Inc 81 April 2007 Most Expensive Calls Report The Most Expensive Calls report shows call detail and summary totals for the most expensive outbound calls placed for the specified time period To open the Most Expensive Calls report go to the Security Compliance menu and select Most Expensive Security Compl
56. Agent summary report which displays the network performance by System Agent 7S VXIracker Expense Security Compliance Performance Directory Tools Search Logout From 04 25 2007 8 To Od e5 2007 4 search Bul Repor a Tools ABC Company Network Performance 04 25 2007 00 00 00 04 25 2007 23 59 59 gt lt t3 System Agent Max Delay E Avg Delay Max Jitter CT Avg Jitter eom Max Lass P Avg Lass NY 276 8 ms 78 1 ms d150ms O ms 40 6 m SF 235 2 ms 66 4 ms 97 8 ms mm Totals item s 276 8 ms 72 2 ms 115 0 ms 37 5 ms EEJ Jj 089 B ue i 2 o Of s 2 3 0 7 Packet Delay By Agent Agent Jitter By Agent ch aoe ms Xx 2007 SyncVoice Communications I nc 135 April 2007 Packet by Time of Day Report The Packet by Time of Day report shows summary data of all packets in one hour intervals during the day To open the Packet by Time of Day report go to the Performance menu and select Packet Time of Day Performance Directo Analvtics Traffic Study Trunk araup R aute Trunk Member Time of Daw Day of week Day of Month Monthly Duration Range Packer Bv Route Packet By Agent Packet Time OF Day Packet Day OF Week Network Applications Network Source IPs Unidentified Applications Unidentified Devices Next enter the report parameters such as the From and To dates and the
57. App report shows the summary of all statistics for any application that VXTracker cannot identify or that is not mapped in the system Also similar to the Network Applications report this lists the summary totals which include e Application the port number being tracked because the name is unidentified e Total Bytes the total number of bytes being used e of Total Bytes the percentage of total bytes the application is using in relation to all of the bytes used by all of the applications e Avg kb per sec the average number of kilobytes used per second e Total Packets the total number of packets tracked e of Total Packets the percentage of total packets the application is using in relation to all of the packets used by all of the applications To open the Unidentified Applications report go to the Performance menu and select Unidentified Applications Performance Directo Analytics Traffic Study Trunk Group Foute Trunk Member Time of Day Dav of Week Day of Month Monthly Duration Range Packet By Route Packet By Agent Packet Time OF Day Packet Day OF Week Network Applications Network Source IPs Unidentified Applications Unidentified Devices 2007 SyncVoice Communications Inc 145 April 2007 Next enter the report parameters such as the From and To dates and the Type of report For details on filtering please refer to the Filtering Reports section of this document When finished add
58. CA Irvine 024 Intralata 0 060 1 09 0 12 Missi TE Si CA Irvine O24 Intrastate D 070 0 44 0 07 meshed B Bsp ease ees CA Irvine nog Intrastate 0 070 0 44 0 07 doc O 805 252 9653 2 lin amp CA Irvine nog Intrastate 0 070 0 44 0 07 SEE el P E T SEE E CA Irvine nog Intrastate D 070 0 44 0 07 2007 SyncVoice Communications Inc 97 April 2007 Top User Reports By Cost of Call Call Volume or Duration of Calls The Top User reports will include totals and call record details for extensions with the highest usage based on call cost number of calls made or duration of outbound calls The default view upon opening any of the reports will sort on the respective report name column showing the greatest or highest number first All of the Top User reports behave exactly like the other This means that navigating in one is the same for all Also the information is the same except for what the name of the report signifies The definitions of each are e Top by Cost this report allows you to view and monitor the top most expensive outbound calls This report is for Outbound calls only e Top by Call this report allows you to view and monitor the extensions with the most calls e Top by Duration this report allows you to view and monitor the extensions that have the longest calls Note The number of calls viewed for any of these reports is determined by your VXTracker System Administrator That could be any number of Top c
59. Calls this is the percentage of all calls Total Duration the total duration of all inbound and outbound calls Average Call Duration the average time of each call Total Cost of All Calls the total cost of all calls 9o Of Total Call Costs the percentage of the total cost of all calls Average Cost per Call this shows the average cost of each call Average Cost per Minute this shows the average cost for each minute of all calls They also allow you to drill into the respective division and department for summary level detail Ultimately you may drill into an individual extension to display the call record details for that extension While not all VXTracker Expense reports are covered in this document the most commonly used ones are and they represent how all reports work in VXTracker Division Department and Extension Reports To create a Division Department or Extension Activity Report go to the Expense menu and select the desired report It s important to note that Location and Cost Center are also commonly used Org Levels These would be created the same way the selected Expense reports are created In this example we will use the Division report but any report will do 2007 SyncVoice Communications Inc 59 April 2007 To open the Division Report go to the Expense menu and select Division Expense 5ecul Analytics Division Department Cost Center User Guth Cade Extension Account site Area Code
60. Column with Default Options Department Number Department Number User OL Id First Name Last Mame First Last Last 4 First Vorce Mail Select the desired new Custom Org Fields Email Address Login Mame Store Recur Amt Edited Publish AE OL iD AE Type AE Site Id AE Site Name AE Mame AE 175 April 2007 2007 SyncVoice Communications Inc Once finished adding all desired Custom Org Fields click the link to each field to open and edit them Expense 5ecurity Compliance Performance RRVXTracker Directory Tools Search Logout created Org Directory Views ld Field Visible Allow Filter amp First Name Yes Yes 7 Last Mame Tes Yes 8 First Last Yes Yes 3 AE Yes Yes 10 Email Address Yes Yes 11 Department Number ves Tes 13 Publish Yes No 7 records Check All Uncheck All Create New Column with Default Options Department Number 2007 SyncVoice Communications Inc Org Directory Home Order Sort Access Allow Created Index Index Key break E groz z007 T 0 ee us 4 31 14 ustom Org E03 2007 1 1 Fields links to E 4 31 17 5 05 2007 se IL ae open and edit them 05 03 2007 3 Lu 14 31 28 05 03 2007 E E des 14 33 42 05 03 2007 us 14 33 51 D5 03 2007 z des 14 34 06 176 Custom View Updated O5 03 2007 14 31 14 O5 03 2007 14 31 17 05 03 2007 JS e ELEME
61. Dur Aug Out Dur Fug Aaron Artz a 24 06 3 00 o 6 00 Aaron Wilder 2 B0 3 15 3 18 24 6 05 Abner Jung 1 O 02 0 02 3 1 00 z0 Adam F alker 000 6 00 z 1 30 0 45 Adam Ragonig 0 00 60 00 1 120 1 20 oa 1 242 2427 oF 000 000 Alan Arteaga T 15 52 2 24 00 Alan Nichols 0 00 6 00 3 az8 1 09 Alejandra Yepez 1 0 28 us n 0 00 0 00 Alesis Aguilar 0 00 0 00 1 40 60 40 ane Cha d a et 2007 SyncVoice Communications Inc 7 April 2007 Panels The Live Performance Console includes panels that display real time monitoring of various applications The panels displayed can be customized for each user Panel visibility is based on System Access Rights so not all panels are visible to all users System Alarm Panel The System Alarm Panel lists each time a system alarm is triggered For example when a threshold is exceeded or a warning is generated from a notification rule the item is logged and the notification is sent out Alarms are triggered notifying the appropriate persons System Alarms Primary Trunk is over 85 z z pnm Capacity Paging Nancy West Remote Site Route is not 11 10am responding Paging Jim Cho Modem 2 called Beijing q1nam n112610 001 for hr 10m 4 b Port and Trunk Capacity Panels This panel displays the used capacity for each trunk line in real time You can drill down into the panel to show the hourly usage over a 30 day period Trunk Capacity to
62. E s we wm oo 000 EL mp Lem E 1 wal ud wel cul ual wi d 0 24 i0 2430 373 asese 2 02 147553 372 oss oz Distribution by Day Of Month DJ DT 2007 SyncVoice Communications Inc 123 April 2007 This displays the call record data for each call made that day Click an Extension to drill down to the call record details for a specific extension Search Directory Tools Expense Security Compliance Performance To o4 25 2007 Inbound Outbound 7 In Out Both search Build Repor ABC Company In Out Day Of Month 03 25 2007 00 00 00 04 25 2007 23 59 59 Logout From 03 25 2007 8 Tools i k j 2 H xm Return Ta Summar Customize Day Of Month 1 Total Calls Total Dur Avg Dur Usage Amount Click an 3321 6534 28 1 58 1 584 75 extension link Le Ext Name CallerId Dialed City St Site Ln Type Rate Dur Amt ma 0170 i _ OOS Inbound i 05 15PM 4663 Bertha Carrasco 310 714 0755 GARDENA CA Irvine D60 Ta 0 500 0 06 0 50 04 01 07 o 2429 Amelia Worker 849 326 7878 RANCHO VIEJO CA Irvine 191 Local 0 040 0 10 0 04 05 16PM 093 04 01 07 p 4 101 Inbound l e 2 2888 Heidy Burcham 714 321 4206 ANAHEIM Sa Meins pig Tm 0 000 0 06 0 00 04 01 07 Jennifer _ 101 Inbound as iepm 3919 Kautiainen Irvine pas p 0 000 0 26 0n O04 01 07 E 101 Inbound Ems do ERO Pues Dememek uM crc m 0 000 0 02 0 00 The final page displays the
63. E R EF RK ETE REE 125 Call Distribution by Duration eereeeeeeneehnh nnn hh uu uuu uuuuuhhuuuuuuuuuuuuuu uana uuu 128 VOIP Dala HeDOLISissusscevuvaueke aub uduw UEM UNE UR Cw Vw QUU IC UM OR eR RU 131 Packet Dy Houte REDON eesexsuntosuumumhsexu vua RR VE ICH RUN NEU RAD uw DR Gr o ri E iru ww sess 131 Packel DY Agent REDON cosiesucesauubsdasauEsscavaisuPELSRERREEERExEIMNEEUEREKUKKINEE NFL DES REN 134 Packet by Time of Day Heport iceceussoxexcusv xwusurscasssu x UxEUEEEEEEENNNCSUNE CT REEEEEERSENE 136 Packet by Day Of Week HeDOT T iiscssasixuc s uususasssssmUs RV aMEEEEREEEEESNEEKMERSNNNARREE RE EEREE EE 138 Network Applications Report eeee e oeaae eene naaaau nun nuaauu unnm 140 Network Source IP REDON iisussusdasda s RaxE VE FEE EREFESERERUMER CREER EEEEER EU C EE NEC E EEEENEE MEME 142 Unidentified Application Reports ee ooe eere 145 Uridentilied DeviCOS iius s usovesssuussuucuxs asa EuFa wEFEsxaEa ws dd n FraaEEEEEEIVEVv E KE IET ERE EWEEE FEE 147 DITCCIOIY NN M 150 ClaSSIC VICW c E 150 CUSTOM VIEW soea M 154 Step 1 Creating the Custom VIeW iiisssuauausuauzunuuzKaZRERWERRRRRRR RAW RR GU TR RR RU RR RR 154 Step 2 Using Your Custom View and Searching eere eere 162 Step 3 Ediling a Custom VIEW 55 55x50s25ususuxsvaxsCuZEsavUSVAURYE SINN EEan 167 Step 4 Selecting the Custom Org Fields User De
64. F Week Network Applications Network Source IPs Unidentified Applications Unidentified Devices 2007 SyncVoice Communications Inc 142 April 2007 Next enter the report parameters such as the From and To dates and the Type of report For details on filtering please refer to the Filtering Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date Expense Security Compe Performance wareccory Tools Search Logout Fram 4 z6 2007 P To 04 26 2007 4 type of C Inbound C Outbound C InfOut Both report Search Options Build Report Tools A 73 Bg bel ud Select the The following is a sample of a Network Source IPs summary report SxVXIracker Expense 5ecurity Compliance Performance Directory Tools Search Logout From 3 25 2007 29 To 04 25 2007 4 C Inbound Outbound In CuiE Both ceachs Oen Build Report see amp TE A BE el ad ABC Company Network Source IPs 04 25 2007 00 00 00 04 25 2007 23 59 59 ois af ci Avg kb 3 Tatal 95 of Total Source IP Total Bytes Total F F Bytes per sec Packets Packets M RU 10 0 0 103 gatewayl Imm 7 582 502 0 Kb EE So 230 205 2 Click a Source IP link i0 0 0 103 kerrylaptop synevoice cam 10 0 0 103 kerrylaptop synevoice com laptop synevoice cam 7 682 600 5 7 682 600 5 Kb
65. Inc st 714 654 3855 GRANGE CA 714 634 3855 ORANGE CA cA ca 714 634 3855 GRANGE C4 Avg Dur 0 04 Site Acc Ln Main oo0 021 Main 000 021 Main oO0 021 Main 000 021 Main 000 021 87 Intralata Intralata Local Zone Local Zone Intralata Hate 0 060 0 060 0 050 0 050 0 060 Dur Amt 0 06 0 06 0 06 0 06 Bst 0 05 0 02 0 05 0 06 0 06 April 2007 Off Hours Calls The Off Hours report shows call details and summary totals for outbound calls placed outside of regular business hours To open the Off Hours Calls report go to the Security Compliance menu and select Off Hours Security Compliance Analytics Longest Most Expensive Most Frequent OFF Hours 411 Dir Assist 11 Unassigned Ext Top by Cost Top by Call Top bv Duration As with other Security Compliance reports a report for the current day is automatically created for you when selecting Off Hours from the menu You can change the report parameters to specify a new date range select a specific type of report or add options For details on filtering reports Options button please see the 2007 SyncVoice Communications Inc 88 April 2007 Filtering Report section of this document When finished adding all parameters click Build Report VXIracker Search Logout Change the desired report parameters Expense Security Compliance Performance Direc From 3 24 2007 9 Ta U4 24 2007 9 C Inbound C
66. Monthly report allows you to view call volume by months for a specified period of time To open the Monthly report go to the Performance menu and select Monthly Performance Director Analytics Traffic Study Trunk Group Rouke Trunk Member Time of Dav Dav of Week Dav af Month Monthly Duration Range Packet By Route Packet Bv Agent Packet Time OF Davy Packet Day OF Week Network Applications Network Source IPs Unidentified Applications Unidentified Devices Next enter the report parameters such as the From and To dates and the Type of report For details on filtering please refer to the Filtering Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date xVXiIracker Expense Security Comggnce Performance Directory Tools Search Logout m Select the From D4 26 2007 To p4 26 2007 type of report C Inbound outbound In Out Both srt Options Bud Report soos E T i al o rs 2007 SyncVoice Communications Inc 125 April 2007 This opens the report summary with the total calls for each month Click on a specific month to drill down into the calls for that month SVXTracker Expense Security Compliance Performance Directory Tools Search Logout From o3 25 2007 To 04 25 2007 Inbound C Outbound C In Gut Both sean 7 INT qz my
67. Outbound C Inu Both mysql 1149 test upgrade M Return To Summar In Out Time of Day 04 24 2006 00 00 00 04 24 2007 23 59 59 Customize Click an extension Day 12 00 am Total Calls Total Dur Usage Amount 45 54 30 3 87 LZ i Mame CallerId Dialed City t Site Acc Ln Type Rate Dur Amt 04 09 07 spectrum 000 Inbound 12 58AM I 4609 pees ee 714 429 1900 SANTA AMA CA Main qo Di 0 000 O46 0 00 Ud 09 07 spectrum l 000 Inbound l inseam T 4603 EP e 714 429 1900 SANTA ANA CA Main me 0 000 46 0 00 Ua 09 707 Liberty y 000 Inbound l secu E Genes 800 553 9895 Main en 0 000 0 28 0 00 The final page displays the Extension report with call record details for the selected extension Expense 5ecurity Compliance Performance Directory Tools Search Logout From D4 24 2008 Ta D4 24 2007 C Inbound Outbound Truk Both tel 4 T A BD a mysql 1149 test upgrade Heturn Ta Summar In Out Extension 04 24 2006 00 00 00 04 24 2007 23 59 59 Customize Extension Extension 4609 spectrum bhardick Total Calls Total Dur Avg Dur Usage Amount 12 3 18 O 46 0 00 Date Time IO Callerid Dialed City St Site Acc Ln Type Rate Dur Amt 04 09 07 09 50AM I Main 000 004 Inbound Di 0 000 0 52 0 00 04 09 07 09 50AM I Main 000 004 Inbound Di 0 000 0 52 0 00 Oo4 09 07 09 38AM I 713 956 5092 HOUSTON Tx Main 000 011 Inbound Di 0 000 n 46 0 00 O4 09 07 09 38AM I 713 956
68. Outbound f Both CL E mysql 1149 test upgrade In Out Off Hour Call 03 24 2007 00 00 00 04 24 2007 23 59 59 Customize Off Hour Call Total Calls Total Dur Usage Amount 10268 27566 10 325 53 Date w Ex Mame CallerId City St cite Acc Ln Dur 04 09 07 4 44 PT Kirsten 714 457 9928 AMAHEIM CA Main Je 0 08 Ferdinandsen mingi Richard Hepburn 817 707 3477 ARLINGTON TX Main e 0 10 Richard Hepburn 817 707 3477 ARLINGTON TX Main es 0 10 Click the Extension link to monitor and view all call record details Expense Security Compliance Performance Directory Tools Search Logout Fram 03 24 2007 To D4 24 2007 n C Inbound Outbound Tn uk Both seach IIT dm mysql 1149 test upgrade Return To Summar In Out Extension 037 2472007 00 00 00 04 24 2007 23 59 59 Customize Extension Extension 4444 PT Kirsten Ferdinandsen Total Calls Total Dur Avg Dur lisage Amount 22 cs aa ee 0 00 Date y Time CallerId Dialed City St Site Acc Ln Type Rate Dur Amt Pe I 714 457 9928 ANAHEIM CA Main aes aon 0 000 mus o oo sch 349 215 0901 SAPDLEBACK CA Main d E pan 0 000 odd 0 00 pisc eee E T eri aA CA Main sae hal 0 000 O44 0 00 e A 949 235 5042 LAGUNA BEACH CA Main d penne 0 000 Q D4 o oo is I 849 235 5042 LAGUNA BEACH CA Main d eius 0 000 dod o oo 2007 SyncVoice Communications Inc 89 April 2007 411 Calls Dir Assist The Directory Assistance Calls
69. Ox mu V ExR EEG MEN EAE EM EK QUE NK MEE ENN FERME RE EMEC EREEE REC RUME 11 Security Compliance Heports 252 45 waxanasauasuranGuaRaEaEREaEREaRERREREHEEEREREREKEEEREDENRE EE 12 Performance HeDorlS 5 ssssxuxxs and ux a Ea nur FRE ERE RM VEFEFREEERI En ER RE ERERREN RE KE Ea Vu ER KU E MEME ENS 12 Building Heporls iiiidsves susevasewuseucusussaueUvasgavers etes cuwEaswVv EeEsu TVA WRCERE EU DREREREEDEE 14 Dale HangeissssassseusxuxuRusumdukas EE rEXRREEUFEEE MEE EA E ESI AN ERE E EE Bd RR ON no cr wa ds 14 HODOIT TVDOS cssksussauusRusuuA ERWERBEN ERWKESERENURSEXERRKRRNEREEESRENNENNERRRNERERIA ZAR RREERA RE ERE 16 Miscellaneous Parameters Search Options and Build Reports 16 Filtering HeDOFIS iasexesosssazesasexesssuzenasenavcw svavaTaskwasse ve FRE ErEFFERN FEE ERI ERKNEFEEE RF EM 17 Example 1 Filter by Organization eere eee e nnn h hun n nnnm innhuuuu uuu nune 19 Example 2 Filter by Type and Route eeoeeee eere eonun nene nnhaa unn 21 Example 3 Filter by Call Properties eee eee eene eene u uu uuuuS 24 Example 4 Filter by Geography Sites eeeeeeeereLee 26 REDOMING TOOIS ssssexcesxsexescusvedsexausvax xe suu crxEMERD EN NEUE EE RF NK MEE FEE N NM EN FEE IM E UNEEI EE SENE 28 Izbder i is M 28 Printing Heports ssussseasuesauesacuscus ESaua E EKCKFRO ERE 30 Scheduling Heports rrisnin U
70. Smith Jeremy Jeremy Smith MN Smith Linda Irvine Auth Cade 2577 Linda Smith MN Smith Linda Irvine Extension 2245 Linda Smith M Smith Linda Irvine Extension 2577 Linda Smith M Smith Mark Irvine Extension 5651 Mark Smith M Smith Mary Irvine Extension 5908 Mary Smith MN Smith Michael Irvine Extension 4306 Michael Smith MN smith nation nation smith MN csmith novartis navartis csmith M 17 records 2007 SyncVoice Communications Inc 164 April 2007 Finally type in part of the First Name to narrow the search down to one specific person This type of search can be done starting with specific names departments locations or any org level or Accountable Entity AE that you wish to drill down into Expense Security Compliance Performance Directory Tools Search Logout Sample Org Directory View Org Directory Home Last Name Alt L First Name cal AE PO First Last Doo Status Idle Tools iy kii ZS p in Search Results Last Name First Name AE First Last Vnice Mail smith Carmen Irvine Auth Code 2580 Carmen Smith N Smith Carmen Irvine Extension 2103 Carmen Smith N 2 records 2007 SyncVoice Communications Inc 165 April 2007 To test the Access Keys or Hot Keys place your cursor in the last field Voice Mail and key Alt L Your cursor will select the text in the first field Last Name automatically Notice that the Access Keys are shown in parenthesis next to the field name SVXeTracker
71. Stream 285 792 56 Kb 97 14 2 ES ds MS SOL Server 147 0459 1 Kb 50 1 7 47 114 ES 135 894 9 Kb 0 46 6 6 Ty 51 a 56 278 3 Kb 56 278 3 Kb 19 0 7 12 799 E MM M M EM M eM eM 2007 SyncVoice Communications Inc 141 April 2007 Network Source I P Report The Network Source IP report shows summary data by the network source IP address name and displays the bandwidth used by the network source IPs for a given period of time Similar to the Network Applications report it includes e Source IP the IP address and name of the application being tracked If unassigned it will be a MAC Media Access Control address e Total Bytes the total number of bytes being used e 9o of Total Bytes the percentage of total bytes the application is using in relation to all of the bytes used by all of the applications e Avg kb per sec the average number of kilobytes used per second e Total Packets the total number of packets tracked e of Total Packets the percentage of total packets the application is using in relation to all of the packets used by all of the applications To open the Network Source IP report go to the Performance menu and select Network Source IPs Performance Director Analvtics Traffic Study Trunk Group Foute Trunk Member Time of Day Day of week Day of Month Duration Range Packet By Route Packet Bv Agent Packet Time OF Davy Packet Day O
72. SyncVoice Communications VXTracker User Manual Version 5 2 2007 SyncVoice Communications Inc April 2007 All rights reserved All information contained herein is confidential and proprietary and may not be reproduced in whole or part by any means without the prior written permission of SyncVoice Communications Inc 1 Table of Contents IDIFOQOUC HOT iocosuxusuawskk kw kk wx wausVEREEWIEVFEREExEFEFKEEEYXFEFKE E E FEEFEEERKWIEKER EE WI ECKE EE WIES 4 User ACCESS 10 VXTIaCK OF suesusesusszuswxss nua v xChwnweskx euzsREFkknsEw VWREEKREK WIRE VERE WR ES 5 LOGGING into THE Syste iisisussssvezpurciurasp vesevezuszs aEuwisawaEPIA P ErFP D EF FF INE E KE ND EFFET ES 5 Changing Your Password assiassuaxusaxvs ax Vus E naa Mar ER Ro o o n 6 The VXTracker Homepage is nssesssusasaxunazseEsssuaxExEEinREEEE EEMA EsESSEREREEIMRRSREEFRMERRESFuR ERES 7 System Alarm Panel 5 uceuecssuzuwtE suu Eau EE REREUEREEEREUEEEENUEEERENEFCE RENE CEERENEEEE EN EE ERE REUS 8 Port and Trunk Capacity Panels uuu Eus x usw ss sanuFA E uxEREER EE EEAMI VE FEE MR C FREE ENE EE ERE VE 8 L ng eri e 9 Houte AHnalyZ6el ias ssacesavenssvanudwEFria aveva E F PEMWEREEERLEE SEED TEE EEE ERE E FERREFERFEKEFEFAYMEEEEE 9 eli 10 VXITacker Reports OVOLVIGW uox ucekcivazausesusuwsausGzuVESUrC UNE VEN CU sr aREE E EEEE DUE ME UE 11 Expense Repor iio ocusus ex euwEx v
73. The system defaults for the My Custom Report is the current date Therefore if the saved report dates differ from the current date then the From and To dates will need to be changed to reflect the desired report dates Click Build Report to build the new report with the saved filtering options z VXTracker Change dates if necessary Expense 5ecurity Compliance Performance Directory From 04 26 2007 3 To 04 26 2007 E C Inbound Outbound Truk Both search _ Ontions Bul Regan ABC Company In Out User Detail 04 27 2007 00 00 00 04 27 2007 23 59 59 Customize h Logout Click Build Report iA B4 kd wd 94 af ot af Bg wg Total a Total B Total C all Cost Cost User mm total E total Calls Duration Duration Cost per per Calls a Cost Call minute Aaran Arte 6643 J 25 4 06 00 14 5 o 84 81 Garon Wilder 4786 5 m 15 24 54 4 58 d 28 0 07 id 26 0 Gu Abner Jung 4953 4 d BER rs a ee a 0 15 iz NE 0 01 a 0 03 a Eos Adam Ragoniq 4943 Ragonig 4945 e p ER Alan Arteaga 6642 Arteaga 6642 16 52 52 24 10 50 50 0 61 Alexis Aquilar 6461 Aguilar 6461 00 40 0 0 40 004 Alfanso Student Worker Alireza Douglas 6267 Douglas 6267 548 48 254 Alisa Orlic 232 2s 6 40 5 40 E ej en o_o Slush Moore 5127 al 03 465 O46 so o 03 50
74. Tracker Scheduler gives you the ability to schedule jobs or reports on a continual and consistent basis This then allows you the convenience of setting up a job one time and having it repeat with no manual intervention You can however edit and reschedule a job or report at any time To open the Scheduler go to the Tools menu and select Scheduler Tools Search Logout My Custom Reports Change My Password YM Ownership Marketing Campaign ROI Answer Time Report Call Search Price It Scheduler Alloc departmenthumber Allac User Call Type deparkmentNumber Call Type User Help 2007 SyncVoice Communications Inc 198 April 2007 This will bring up the Scheduler page with several options Expense 5ecuril Scheduler Id sub Type Hame 1 3 a 5 6 7 3 i ii 12 In Out Division Click the Options icon to select desired columns ice Directory Tools Search Logout Scheduler default columns DatabaseBackup LIptimeMatification DatabaseMaintenance DatabaseVerity TrunkCapacity Store PortC apacity Store DatabasePurge Synchronize Operating System Time Synchronize Time Org Update e Division Schedule In Out 11 jobs Check All Uncheck All Options Well Known Jobs The Scheduler has three default columns they are e Id this is the number assigned to the report automatically generated by the system e Sub Type this is the type of report that is s
75. Type Ip Mapping Clear All Filters Finished Setting Options Internet Tip If you know the name or number of the department you can just type that into the Find field and click Find to automatically add it to the Selected Cost Centers list box 2007 SyncVoice Communications Inc 181 April 2007 Next click Build Report to generate the filtered report and then click the Save icon to save the report AS VXIracker Expense Security formance Directory Tools Search Logout Click the HE HE Save icon From 04 26 2007 9 Toy04726A TIF C Inbound outbound Inout Both B 11 mm sxm s P amp T A M Ed uad ABC Company In Out User Detail 04 25 7007 00 00 00 04 76 2007 23 59 59 Customize Filtered by Department Customer Support Remove Filters Total Avg Duration Duration Alvin Mopel 1210 18 FB 42 45 22 aaa m User a Alyson Caldarazzo 7099 3 1 21 2 44 0 54 Ami Cornelius 7505376 2 42 16 00 2a Angela Christian E J 245 3 16 26 eH pe M rr e M M ge This will bring up the Save dialog with a Description Name field and a Create Template button First name the report something that is meaningful so that it is easy to id
76. Type of report For details on filtering please refer to the Filtering Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date RSVXTracker Petunia NN TTE EROR F Search Logout From D4 286 2007 To lo4 26 2007 8 Expense 5ecurity Compliz Select the type of t C Inbound 7 Outbound In Out Both repor Search un codd 2007 SyncVoice Communications Inc 136 April 2007 The following is a sample of a Packet by Time of Day summary report which displays the network performance in hourly increments 7S VXIracker Search Logout Expense Serurity Compliance Performance Directory Tools From o2z o4 2007 To 02 10 2007 C Inbound Outbound Ini Out Both soach Options Build Report voce 4 a A M ea Network Performance Time Of Day 02 22 2007 02 22 2007 Time Qf Day Max Delay E Avg Delay Max Jitter E vq Jitter Max Loss vq Lass 12 00 am 83 0 ms 36 1 ms 34 5 ms 34 5 ms 18 8 ms Oi s E 0 4 1 00 am 110 7 ms 46 1 ms 46 0 ms 25 0 mis 0 9 0 5 2 00 am 124 5 ms 54 1 ms 51 8 ms 28 1 ms 1 0 0 6 Tz pi 262 9 ms 114 2 ms 109 2 ms 59 4 ms 1 00 pm 271 2 ms 117 8 ms 112 7 ms 6L3ms e 295 2 00 pm 276 80 ms 120 3 ms 115 0 ms Bs 2 3 3 00 pm 257 4 ms 111 8 ms 106 9 m
77. Weekly 300 am Edit Trigger Mew Trigger Deleting a jab deletes all associated triggers To add more destinations click Update Then more input boxes will appear Ctri click selects multiple and deselects Under J ob Details you can change the name and enable the scheduled job report Under Destinations you can add email addresses to notify when the scheduled report runs To save all changes click the Update button and to start a job report click Execute Now To delete a job report click Delete You can also edit or add triggers from this page Triggers initiate the execution of the job at a specified time To create a new trigger click on the New Trigger link which will open the Schedule Job page In the following example a job called VXBackup Description is scheduled to run Time of Day at midnight on a daily Recurrence basis 2007 SyncVoice Communications Inc 202 April 2007 Choose how often for the job report to Click Update to add the new trigger Describe the job or name it Security Compliance Performance Directory Tog Expense Scheduler Edit Jab Advanced view Schedule Job Description v xBackup Time of Dav Select a Time of Day wooo Ch CH E Co r2 HR Recurrence Daily Weekly cup Man Tue Wed Thu Fri Sat Monthly e ou co ook ow he Click Create to process the new trigger This will take you back to the Edit Job page w
78. acker will show you exactly where your Actual spend and talk time falls Fields highlighted in red indicate amounts that fall short of the commitment commonly referred to as a short fall Contract will expire indicated in Carrier Trunk Contracts amp Commitments red Minute Minute Contract Len Expires Site Group Carrier Commit Actual f Commit Actual 7 Start Date mo mo Irvine ns ATT siete morale ye Seiler sel I al eral es 4315 Tede 3317 06 01 2004 36 m Irvine O22 MCI 1 917 51 3 318 66 1 400 67 bug 7774 1062 01 01 2007 24 21 00 Irvine 101 SIDE dete Re sel 254 67 EM 9559 14597 5008 06r0irz2005 36 alsa aie Totals 3 5 753 42 7 342 29 1 588 87 20616 Short fall items indicated in red Site this is the physical Location of the PBX Group this is the Trunk Group Route as reported in the raw data Carrier this is the company providing the given circuit Commit these are the dollars committed for the reporting period Contract Spend Commitment Annual commitments are amortized for the reporting period An example would be if you have a 12 000 a year commitment for a given circuit and you run an Expense Analytics report for a period of a month the Commit would equal 1 000 e Actual this is the total cost of calls for the given trunk group for the reporting period e this is the dollar amount that shows whether you are over or under your committed spend The field w
79. alls such as 20 50 or 100 The following example will use the Top by Call report to illustrate the Top by User reports Top by Call To open the Top by Call report go to the Security Compliance menu and select Top by Call Warnings Trunk Longest Mast Expensive Most Frequent OFF Hours 411 Dir Assist Unassigned Ext Top by Cost Top by Call Top by Duration 2007 SyncVoice Communications Inc 98 April 2007 Next enter the report parameters such as the From and To dates and the Type of report For details on filtering reports Options button please see the 2007 SyncVoice Communications Inc 99 April 2007 Filtering Report section of this document When finished adding all parameters click Build Report Select a From start and To End date x i Sx VXIracker Expense 93 Security Com Search Logout Select the From 04 76 2007 n To 04 26 2007 B type of C Inbound outbound In Out Both report search Build Report P 3 edad Once the report is run click the link to the desired User FSXxVXIracker Expense Security Compliance Performance Directory Tools Search Logout From 03 24 2007 2 To O4 24 2007 4 C Inbound Outbound In CuiE Both Search 1 roofs I 28 EQ EJ ud mysql 1149 test upgrade In Out Top Ext by Call Count 03 24 2007 00 00 00 04 24 2007 23 59 59 Customize Sb u
80. are or locally Typically local saves go to the My Documents folder or your Desktop my Documents F My Computer My Recent amp JMy Network Places Documents BI copy of Coverage Matrix VXTracker File name EiWeekls Dept Report 3 1 3 15 hy Network Save as type Microsoft Excel Worksheet yt 2007 SyncVoice Communications Inc 37 April 2007 Saving Reports T from To save a report and add it to My Custom Reports click on the Save icon any VXTracker report page This will open the Custom Template dialog where you can name the report and save it to My Custom Reports To save the report click the Create Template button Once saved a note stating Template has been saved will appear in the upper left corner When finished or if you wish to cancel the custom report click the Close Window button F http 10 0 0 160 SyncVoice VXTracker Microsoft Internet E 0 Xx Template Bas been saved Save this InfOut Department report as a custom template Description Tn Out Department Bi Weekly Report our custom report can be found under Tools My Custom Reports an the master menu Create Template Close Window s Internet 2007 SyncVoice Communications Inc 38 April 2007 Trending Reports The concept of trending reports is to give you a comparison of information that shows a tendency within a given period of time In this example we will be watching cost trends over a period of one month Th
81. assigned Department Unassig Click back arrows AY IV Click Save Changes Save Changes Filtered by Department Customer Support Click Finished Setting Options L Internet 186 April 2007 VXTracker Tools Menu The VXTracker Tools menu offers various business related reports such as the Marketing Campaign ROI report and tools to assist you such as Help For details regarding changing your password please refer to the Changing Your Password section of this manual and for details on creating custom reports please refer to the My Custom Reports section of this manual VM Ownership The VM Ownership report generates a report of all users flagged as Voice Mail owners It displays the percentage of ownership which is divided by the number of users in the division To navigate to the VM Ownership report go to the Tools menu and select VM Ownership Tools Search Logout My Custom Reports Change My Password Marketing Campaign ROI Answer Time Report Call Search Alloc Org Level 1 Alloc Org Level 2 Alloc Org Level 3 Alloc Org Level 4 Allac User Call Type Org Level 1 Call Type Org Level 2 Call Type Org Level 3 Call Type Org Level 4 Call Type User YM Ownership Scheduler 2007 SyncVoice Communications Inc 187 April 2007 The following is an example of a VM Ownership report Activity Warnings Trunk Traffic VoIP Data Tools Search Logout EromiD2 04 2007
82. automatic recurring delivery to any one or more recipients To do this click on the Schedule icon ki from any of the VXTracker report pages This will bring up the Scheduling dialog where you can create the parameters for the automatic scheduling of the report 3 http 10 0 0 171 SyncVoice VXTracker Microsoft Internet Explorer Description In Out Department Period Last day Custom Since Start of Day Report through amp cheduled runtime Schedule Time of Day Jd et 3i m 5 a B a Recurrence Daily weekly Mon Tue Wed Thu Fri Sat Monthly Pwo mon eo B3 HR Last result n a Ema 0 o Deliver as Address Body af email For more than one address separate by commas File Enter a full path such as MileserverssharesfileMame csv The file name can be date time stamped like this file wy yy 9S S MM S SSdd s amp HH 95 S amp smm 9s ss 9s csv Close Window Done Internet E 2007 SyncVoice Communications Inc 32 April 2007 Initially only the Description field will be populated To change the default Description name of the report In vs Out Department in this example simply select the text and type into the field All other choices will need to be selected they are Reporting Period Last will offer a specific amount of time actual number amount is selected from the numbers drop down menu such as in the last hour days weeks etc Custom allows you to select
83. aximum concurrent capacity by a user defined codec size The codec should include overhead as well as 2007 SyncVoice Communications Inc 56 April 2007 payload size For example G 729a has a payload of 8 kbps however its total size is 29 6 kbps Section 2 Carrier Traffic Analysis This section is the same as the Carrier Tariff Analysis section in the Expense Analysis report Carrier Traffic Analysis provides a Call Type breakdown for each carrier with which you have a contract Carrier Tariff Analysis Call Type breakdown per carrier Call Type AU MET alt Total Total Min Min Min pur East Local 1624 28 60 64 2710 18 3 88 38419 20 2 042 12 40254 06 2 132 64 one 0 00 0 00 Intralata 9171 28 708 30 65 39 4 68 5909 48 471 18 15146 55 1 184 16 Intrastate 7441 48 667 10 95 00 8 19 124 58 9 66 7661 46 684 95 Interstate 29962 58 3 034 96 12 22 424 29995 20 3 039 20 Intern 3465 18 453 80 3465 18 453 80 0 00 0 00 Info Dir 35 06 48 75 342 48 291 05 377 54 339 80 Tall Free 31118 32 31118 32 0 00 311 54 53 64 53 0 00 m ue 77642 50 47 995 00 65715 50 40 237 00 4933 56 336 50 143852 36 87 970 50 ee 875 32 588 16 a7480 40 98955 28 0 00 Fryt Met 0 00 0 00 Internal 0 00 0 00 Other 672 50 1140 04 6540 20 10353 14 0 00 Abandaned 0 00 0 00 97479 56 48 851 04 101298 29 43 797 27 182517 37 3 156 75 381246 02 95 805 05 Carrier groupings are based a free text field located in Adm
84. beneficial when troubleshooting or when looking for detailed information A http portal voicemanagement com SyncVoice VXTra Sele IP Lookup amp Mapping Tool IP Address 10 0 0 103 System Agent Main DAS Mame Unresolved Resolve and Save Host Name Host Type IP Phone v 2007 SyncVoice Communications Inc 149 April 2007 Directory The VXTracker Directory now includes two views Each view allows for searching of users divisions departments extensions or any Accountable Entity AE that exists within an organization Using the Classic view you can search the directory tree structure by typing in any part of a name extension or resource While using the Custom View you can dynamically search your company directory By creating your own custom views you can organize and search according to your own specific needs For example you can organize a view using specific fields such as First Name Last Name and Accountable Entity AE When searching you can then type in part or all of any of the fields and dynamically find search results as you type Classic View To begin using the VXTracker Directory go to the Directory menu and select Classic View Directory Tools Classic view Make Custom view This will open the Directory with the search options Type the name or any portion of it extension or resource that you want to search for and select the resource type If desired select the Show Retired checkbox t
85. c 40 April 2007 These parameters produced the following Trend report RVXTracker Expense Security Compliance Performance Directory Tools Search Logout From n3 01 2007 8 To Dn3 01 2007 4 C Inbound Outbound Init Both O TE mr amp T 3 BED ed ad ABC Company In Out Cost Center Detail Trending Total Cost over time Customize Turn Trending Off Forece sted Soe EMELE pris eus rtm ropa 02 04 2007 02 10 2007 74 26 73 08 73 50 Accounting 70 05 3 3794 3 8794 Business 423 05 3559 03 d23 l1l 495 62 Development 15 31 amp 0 20 uL Russ 1 161 75 Taaa z9 Customer Support 1 177 54 14 04 135 58 20 50 29 58 30 Development 59 49 2 3 2 1295 197 55 23553 zB800 81 Finance mua 7 Age 110 3095 456 16 494 24 535 49 Human Resources si ne 0 17 1 5094 208 43 230 82 255 62 Marketing 243 82 44 5291 5 3395 1 760 68 1 951 18 2 152 30 Operations lS Oe 7 4294 12 6095 2 460 14 2 599 84 2 952 89 Sales 2 UE z 10 74 L2 1095 Unassigned Cast eee 13 62 ae Center 40 359 55 654 Totals 10 items 7 365 65 6 599 13 7 342 29 85 175 95 al Denotes baseline time period All increases decreases are relative to the base line values n Once all parameters have been set all you need to do to Trend a report is click the Trend icon w from the report page To cancel trending or to set new parameters click the Turn Trending Off button 2007 SyncVoice Communications Inc 41 April 2
86. cheduled Inbound Outbound In Out or Both e Name this is the name of the job SVXTracker At the very top of the page is the Options icon which when clicked allows you to setup the columns that you desire The columns shown on the Scheduler page are therefore determined by what is checked off in the Options dialog The default columns are Id Sub Type and Name but the rest is determined by what you want to see when opening the page To add more columns click the Options icon check off the columns you desire click Save Done and the Refresh button on the Scheduler page 2007 SyncVoice Communications Inc 199 April 2007 F http 10 0 0 128 SyncVoice VXTra Rd Check all desired columns Scheduler columns Ir Type Iv Frequency F rime O created By Ir Destinations Ir Enabled Ir Last Trigger Ir Next Trigger a mm Create Date Once back to the Scheduler page hit Enter on your keyboard to refresh the report and view the selected columns Search Expense Security Compliance Performance Directory Tools Scheduler Id Sub Type hal Time Hame Update Date i Weekly ae DatabaseBackup 2007 05 01 03 00 00 3 Daily pn UptimeNotification 2007 05 01 06 00 02 I a Daily Hi DatabaseMaintenance 2007 05 01 04 00 01 5 Weekly pum DatabaseVerify 2004 02 05 14 47 16 o 00 am 3 00 am 10 00 arri 11 00 arri B Recurring 12 00 TrunkCapacityStore 2007 05 01
87. cker Expense Security Compliance Performance Directory Tools Search Logout Click to Export to Directory Excel Search All Users and All Resources Show Retired Enter any portion of the name extension or resource Division Department Cost Center First Last Site Type AE Name Model OneTime Fee Recurring Fee Publish Southern Information Technology 006 res test Main Extension 6905 Western Claims 016 Thisis Atest Main Extension 7327 Y Western Billing 015 Test User Main Extension 7162 Y Western Information Technology 006 Gail Test Main Extension 4645 Western Information Technology 006 Paul Test Main Extension 5411 5 records returned ndicater a rebed record Y indicates that the user is published and N indicates that the use is not published 2007 SyncVoice Communications Inc 152 April 2007 Finally you can export the Directory Search results to an Excel Spreadsheet for optional managing and editing purposes By clicking the link to Excel the File Download dialog opens where you can choose to Open Save or Cancel the export File Download Do you want to open or save this file Mame directory xls Eng Type Microsoft Excel Worksheet 5 61 KB From 10 0 0 187 Conc While Files from the Internet can be useful some files can potentially harm your computer IF you do nat trust the source do not open ar save this File whats the risk al A L 1 Director I Search
88. columns in the Expense View include two new columns One Time Fees setup fees and Recurring Fees monthly fees Click to toggle from the Expense View to the Call Expense 5ecurity Compliance Performance Directory View From oafo1 2007 7 To 0570172007 Inbound C Outbound C Infout Both search 0 A ce 2 c pg t3 OA WHT 1155 128 In Out User Detail 04 01 2007 00 00 00 05 01 2007 23 59 59 m NEP user Ie c cine Pemma duos gay Fees Total Carrie Woodruff 2228 2228 1 0 00 0 00 0 00 B 0 00 0 00 John Smith 2103 l 0 00 0 00 0 00 0 00 0 00 Luke Wren 2217 2e 0 24 0 00 0 00 m 0 06 m 0 24 Marie Velasquez 2219 2219 1 0 00 0 00 0 00 ES 0 00 m 0 00 Mike Anderson 2270 2270 10 0 00 D 0 00 0 00 0 00 Printing Reports To print an Activity Report simply click the Print icon from any report page The Printing Options popup will open giving you two choices e Send to printer now e Make printer friendly version F http 10 0 0 160 SyncVoice L T x Printing Options Send to printer now Make
89. conds and click Save Changes Click Finished Setting Options to go back to the report page and click Build Report to run the report http mavericks syncvoice com SyncVoice VXTracker Microsoft Internet Explorer Sele Type in a ger length of time Tsai to exceed o filter your report please select enter any combination b r Time Duration gt than Time of Dav Org Save Changes Division Department Click Save User Changes Extension Auth Code Type and Route Call Type Trunk Graup R aute Trunk Call Properties Select Duration Account CallerId Dialed cost DONIS Duration Phone Number Geography Country Site State Assign Work Rate Work Rate VoIP Data System Agent Performance Route Source IP Address Dest IP Address Application Host Type Ip Mapping Clear All Filters Finished Setting Options 2007 SyncVoice Communications Inc 25 April 2007 Example 4 Filter by Geography Sites In VXTracker you can filter a report by Country Site or State This example shows how to filter a report by selecting sites By definition a site is where all data is collected from or any physical location of a PBX reporting data It s important to distinguish the difference between site and location Think of site as the hardware that collects the data and location as the software that is programmed to point to the place where the people sit What this means is that a user can be located in an office i
90. cord details for the specified time period Next click the Extension link to view call record details for a specific extension 2007 SyncVoice Communications Inc 70 April 2007 Expense 5ecurity Compliance Performance Fram n5 03 2007 8 Ta 05 03 2007 9 C Inbound Outbound In Qut Both search Build Report ABC Company In Out All 05 03 2007 00 00 00 05 03 2007 23 59 59 Click an Ext link to view call details Total Dur 7004 37 Total Calls 3243 CallerId Dialed Mame Time 05 03 07 11 55PM O 3446 Jennifer Worker ea o 3440 Chrissy Palmera pen D Sn Kimberly Services 866 655 0000 i O 3341 Jashua Girardi du LR O 4351 Juan Sconduto 2007 SyncVoice Communications Inc Directory Tools S lt VXTracker Customize city 310 365 1354 GARDEMA 805 252 9653 SANTA BARBARA 760 546 0000 ESCONDIDO 818 550 5189 GLENDALE 71 Search Logout Tools ke A ld Return To Summar Usage Amount 1 718 45 st Site CA Irvine CA Irvine Irvine CA Irvine CA Irvine 101 023 101 023 101 O25 10i 023 005 gaz Type Rate Intralata 0 060 Intrastate 0 070 Tall Free 0 000 Intrastate 0 070 Intralata 0 060 Dur Amt 2 14 0 18 4 51 0 35 Siel 0 00 13 0 14 0 16 0 06 April 2007 The final page shows the Extension report and details the calls for the selected extension
91. d Analysis 46 System Alarm Panel 8 T Top User Reports 93 2007 SyncVoice Communications Inc 208 Total Network 57 Traffic Study Reports 96 Trending Reports 39 Trunk Group Route Report 101 Trunk Member Report 105 U Unassigned Extensions Report 91 Unidentified Application Reports 137 Unidentified Devices 139 Using Custom Reports 175 V VoIP Data Reports 123 VoIP SLA 59 VXTracker Homepage 7 VXTracker Tools Menu 179 April 2007
92. ddress Application Host Type Ip Mapping Clear All Filters Finished Setting Options Click Finished Setting Options 2007 SyncVoice Communications Inc 23 April 2007 Example 3 Filter by Call Properties In this example we will filter a report by Cost and Duration but any combination of Call Properties is possible To start click the link to Cost and type in the dollar amount that the cost of the calls will exceed amount greater than then click Save Changes and Finished Setting Options Once again this will bring you back to the Report page where you can run the report by clicking the Build Report button amp http mavericks syncvoice com SyncVoice VXTracker Microsoft Internet Explorer Seles Type in the Cost amount Filters Trending to exceed o filter your report please select enter any combinatig Time Cost gt than dollars Time of Day org ne Save Changes Division Department User Extension Type and Route Changes Call Type Trunk GroupRoute Trunk Call Properties Account CallerId Dialed cost DONIS Duration Phone Number Geography Country Site State Assign Work Rate Work Rate VoIP Data System Agent Performance Route Source IP Address Dest IP Address Application Host Type Ip Mapping Clear All Filters Finished Setting Options 2007 SyncVoice Communications Inc 24 April 2007 Next click the link to Duration and type in the length of time to exceed in se
93. dividual extension to display the call record details for that extension Traffic Study The purpose of the Traffic Study report is to allow you to view the statistics for capacity volume and cost for specific trunk groups To open the Traffic Study report go to the Performance menu and select Traffic Study Performance Director Analvtics Traffic Study Trunk Group Rouke Trunk Member Time of Dav Dav of Week Dav of Month Duration Range Packet By Route Packet By Agent Packet Time OF Day Packet Day OF Week Network Applications Network Source IPs Unidentified Applications Unidentified Devices 2007 SyncVoice Communications Inc 102 April 2007 To build a Trunk Group report you will need to first select all desired report parameters such as the From and To dates and then choose the filter s with which to further quantify the criteria In order to create a Traffic Study report filters must be selected Select a From start and To End date su VXIracker Expense 5ecurity LCorsS ance Performance Directory Tools Search Logout Select the type of report Fram 4 26 2007 28 To 04 26 2007 4 C Inbound outbound C Inl Out Both Search Options Build Report roo Gh A A Be Ed uad Click Options to add filters 2007 SyncVoice Communications Inc 103 April 2007 To select the Trunk Groups Filters click the Options button
94. e Performance Directory Tools Search Logout Fram 3 24 2007 8 To 04 24 2007 9 C Inbound Outbound Tn Qu C Both mysql 1149 test upgrade Return Ta Outbound Most Frequent Call 03 24 2007 00 00 00 04 24 2007 ee oe Summary 23 59 59 Most Frequent Call 949 705 8140 Total Calls Total Dur i 1 Usage Amount 7 54 Ext Mame CallerId Dialed City St Site Acc Ln Type Rate Dur Amt 5843 Mike 849 705 8140 IRVINE CA Main 000 Local D 050 o 02 0 05 O82 Zone 5843 Mike 849 705 8140 IRVINE CA Main 000 Local 0 050 ode 0 05 az one 5843 Mike 849 705 8140 IRVINE CA Main 000 Local 0 050 0 00 Maa O82 one 2007 SyncVoice Communications Inc 86 April 2007 This brings up the call record details for the specified extension Expense Security Compliance Performance From 3 24 2007 8j To D4 24 2007 9 C Inbound Outbound C InjCuiE Both search Build Repor mysql 1149 test upgrade In Out Extension 03 24 2007 00 00 00 04 24 2007 23 59 59 Extension Extension 5904 lisa sysco Directory Tools Search Customize Logout Tools m A 1 eturn To Summar Total Calls Total Dur 6 O 24 Usage Amount 0 33 Date Time I O CallerId Dialed City O4 09 07 01 25PM GO 04 09 07 01 25PM 04 09 07 01 24PM 04 09 07 01 24PM Desen e Ayre ae let ty 949 705 8140 IRVINE 949 705 8140 IRVINE O 2007 SyncVoice Communications
95. e call e Phone Number this is a sequence of decimal digits that uniquely indicates the network termination point or more simply put the numbers associated with all inbound and outbound calls e Country this is the destination country of the call e Site this is the physical PBX Site from where the call was made e State this is the state where the call was placed to outbound calls or from inbound calls e Work Rate assigning a labor rate filter will increase the call cost rate to include the pro rata labor cost based on the labor rate that you assign 2007 SyncVoice Communications Inc 18 April 2007 Example 1 Filter by Organization You can find any Org Level or Entity within an Org Level simply by typing all or part of the name number into the Find field For example typing sales will find all sales departments in your organization while typing sales southern will find only that department Click Find to process the search and VXTracker will automatically select all items found that match the search criteria Once an option is selected an asterisk will be placed next to it letting you know that it has been selected The names are added to the Selected list box Type the name and click Find er Microsoft Internet A http mavericks syncvoice com Sy Search complete Filters Trending Select an Org Level to filter o filter your repo
96. e columns are the choices selected on the Edit Org Directory View page 2007 SyncVoice Communications Inc 159 April 2007 To change a Field simply select or deselect it or type in the text box to modify it For example if you wanted the Last Name to be on the first row of the Custom view you could change the Order Index from 1 to O and click Update to complete the process Expense Security Compliance Performance Directory Tools Updated Edit Org Directory View Org Directory Home Sample Org Directory View Org Directory view Columns Id 1 Field 7 Select all When finished Visible desired updating click the Org parameters Directory View Columns link to see the changes Allows Filter Order Index n0 Sort Index Access Key Alloy break Created OS 0S200F 13 29 28 Updated O5 342007 13 43 50 Click Update to save 2007 SyncVoice Communications Inc 160 April 2007 To see the changes click the link to Org Directory View Columns Note the Last Name is now first and the Access Key is now showing L as the Hot Key When finished editing click the Org Directory Home link to go back to that page er Expense 5ecurity Compliance Performance Directory Tool Last Name is now the first field Org Directory Views Ord Directory Home vXTracker Org View 5 2 kd Field Sort Access Allow Created Updated Index Key break ast 4
97. e displays a new default blank directory Click the link to New Org Directory View to start creating your new view E 7S VXIracker Expense Security Compliance Performance Directory Tools Search Logout Org Directory Views Org Directory Home Click the link to kd Hame Max Enabler New Org E Created Updated Records Directory View ypes 1 New Org i000 05 03 2007 O5 03 2007 Directory View Sepa ea IE Sie leal 1 record Check All Uncheck All Create New View with Default Options This will open the Edit Org Directory View where you will add and select all necessary information for your org These include e Name this is what your org view will be called e Description this is what the org view is or whatever best describes this part of your org e Max Records these are the maximum amount of records displayed on one directory page e Enabled check this to activate the custom view e Show Active check this to display all current and active org members e Show Retired check this to display all members that are no longer active or current members of the org e All Types check all applicable Accountable Entities AEs that will belong to this org e Client Delay this is the time that it takes for the page to refresh in milliseconds after the last keystroke is released 400 milliseconds is standard e Created this is the creation date e Updated this shows the date of the last time the org view wa
98. e month is broken down into a specific number of time periods of three weeks and a forecasted projected time period of one week This then will allow us to see the statistics for the month broken down into these periods To Trend a report must first setup the trending parameters To do this click the Options button from the report page and select the Trending tab amp http mavericks syncvoice com SyncVoice VXTracker Microsoft nia E meg Select the desired Filters Trending Field o trend the current report over time please select enter below Field Total Cast w Start date 02 26 2007 Date direction Selecta Start date Forward Backward Time periods Daily Choose the Select a Time Weekly P l period Monthly irection Yearly llooaenon Number of time periods Select the Number of time periods Numeric Show changes l Percent w Forecast additional time periods Select how you want to view the changes 77 4f Calls starting today working 3 months back otal Cost starting 04 04 2002 working 4 months fe en you are done setting the trending parameters and you click Save Changes simply click the Get ort button on the main screen like filters trending parameters do not need to be Cleared Clear Settings Save Changes Finished Setting Options pomum meme Select the Forecast time period
99. eck the desired Call Types from the Filter by Call Type list and click Save Changes d http mavericks syncvoice com SyncVoice VX Tracker Microsoft Internet Explorer Filters Time Time of Day Org Division Department User Extension Auth Cade Type and Route Call Tvpe Trunk Group Route Trunk Call Properties Account CallerId Dialed fost DNIS Duratian Phone Number Geography Country Site State Assign Work Rate Work Rate VoIP Data system Agent Perfarmance Raute Source IP Address Dest IP Address Applicatian Host Type Ip Mapping o filter your report please select enter any combination below Filter by Call Type v Local W Local Zone 3 v Intralata w Intrastate 4 Interstate Intern Custom Rate Infos Dir Toll Free 151i Inbound Toll Inbound Direct Fryt Net Internal Other Abandoned Save Changes Clear All Filters Finished Setting Options 2007 SyncVoice Communications Inc 21 Select the desired Call Types Click Save Changes Internet EEX April 2007 Then click the link to Trunk Group Route and select the desired Trunk Groups from the list box hold down the Ctrl key to select more than one group and click Save Changes A http mavericks syncvoice com SyncVoice VXTracker Microsoft Internet Explorer Sele Time Irvine ATT 005 ATT Time of Day Irvine MCI O22 MCI Irvine SBC 101 SBC Select de
100. ecords FxVXIracker Expense From 04 20 2006 7 To O4 20 2007 C Inbound Outbound C InjCuiE Both Security Compliance Performance search d Build Report mysql 1149 test upgrade In Out Extension 04 20 2006 00 00 00 04 20 2007 23 59 59 Directory Tools Extension Extension 5617 Unassigned Extension 5617 Customize Search Logout Tools ki x ii Return Ta summar Total Calls Total Dur 15 20 30 Avg Dur 1 22 Usage Amount 1 77 Date Time gt Li C allerId Dialed City 03 29 07 06 254M 03 29 07 29 38AM 03 29 07 10 53AM 03 29 07 11 44AM 03 2907 03 07PM J 0115539855276 IRELAND E 9491433 5528 IRVINE a 254 666 8645 WACO I 254 666 3531 WACO a 254 666 8645 WACO Arg Totals 2007 SyncVoice Communications Inc St Site Main CA Main Tx Main TX Main TX Main 68 12354 testi O06 O11 Duu O86 eae O01 O05 Oat Gee tae E m A23 gu rt m Intern 0 130 Local Zane 0 050 Interstate 0 080 Inbound n nan Ta Interstate 0 080 Sic 0 30 Oie4d 0 08 00a O00 0 10 0 06 1 22 0 12 40 30 1 77 April 2007 Report of All Activity The purpose of the All report is to view all call records for a given time period This is often used when troubleshooting issues or for reviewing daily calls To open the All report go to the Expense menu and select All Expense 5ecui Analyt
101. entify for future use When finished click Create Template to complete the process Name the report Your custom report can be found under Tools My Custom Reports an the master menu Create Template Close Windows Click Create Template Internet 2007 SyncVoice Communications Inc 182 April 2007 Step 2 Using the Report The next step in this process is to open My Custom Reports and use the report To do this go to the Tools menu and click My Custom Reports Tools Search Logout My Custom Reports Change My Password YM Ownership Marketing Campaign ROI Answer Time Report Call Search Price It Scheduler Alloc Org Level 1 Alloc Org Level 2 Alloc Org Level 3 Alloc Org Level 4 Allac User Call Type Org Level 1 Call Type Org Level 2 Call Type Org Level 3 Call Type Org Level 4 Call Type User Help Then locate the report if there are multiple reports and click the link to View the report To delete report templates check the box next to the report name and click the Delete button J SEVXTracker Expense Security Compliance Performance Directory Tools Search Logout Custom Report Templates IE Longest Duration Report acd 04 27 2007 view E Performance analytics acd 04 27 2007 View I user Report l acd 04 27 2007 View Check All Uncheck All to View the report Click the link 2007 SyncVoice Communications Inc 183 April 2007
102. ers dialog or removed Remove Filters button from the reports page This means that you will need to clear or remove filters if you do not want the current filters added to new filters The purpose of filtering is to specify only the information that you want to view in a given report To add a filter click on the Options button from report options to open the Filter Trends dialog A http 10 0 0 187 SyncVoice VXTracker Microsoft Internet Explorer Filters Trending o filter your report please select enter any combination below Time Time of Day Org Division Department Cost Center User Auth Cade Extension Type and Route Call Type Trunk Graup Raute Trunk Call Properties Account CallerId Dialed cost DONIS Duration Phone Number Geography Country Site State Assign Work Rate Work Rate VoIP Data system Agent Performance Route Source IP Address Dest IP Address Applicatian Host Type Ip Mapping Clear All Filters Finished Setting Options L Internet 2007 SyncVoice Communications Inc 17 April 2007 Reports can be filtered by any combination of the following e Time of Day filter by inclusive or per day calls e Org Level filter by any organizational level such as Department Cost Center or Location e User this is the person assigned VXTracker entities Extensions Auth Codes Attendant Numbers and ACD Positions e Extension this is the actual extension number that makes the ca
103. erts can be viewed they must first be setup via the Admin Notification menus 2007 SyncVoice Communications Inc 52 April 2007 Section 4 Security and Compliance Call Detail Records The final section of this report details the predefined number of Call Detail Records setup at the beginning of this section for the following calls Emergency Calls this reports the number of detail call records which dialed 911 for the defined report period Longest Calls this reports the number of longest duration calls for the defined report period Please note that calls do not need to meet the minimum threshold defined in the Admin Reports menus Expensive Calls this reports the top number most expensive calls for the defined report period Please note that calls do not need to meet the minimum threshold defined in Admin Reports International Calls this reports the number of International calls for the defined report period Emergency Calls Date O User Ext Wumber Mapping City St Dur Alvin Mapel D LAYLO OQ Customer 1210 211 1 09 T335Bsq Support Longest Calls Date O User Ext Number Mapping City St Dur Michael pud Ambartsumuan 4660 94 9442 9596 IRVINE Ca 300 24 Marketing Expensive Calls Date O User Ext Number Mapping City St Dur Marc Davis O4 09 2007 BAYAMON i 11 41 40 I Business 7912 7871787 3603 NORTE PR EID Development International Calls Date O User Ext Number Mapping City St Dur 04 1
104. esired column and click Create to add columns Create New Column with Default Options Division Department User OL Id i First Name Last Mame First Last i amp 2007 Syncvaice Communications Last First 714 904 1445 Worce Mail Access Type Email Address Login Mame Store Recur Amt Edited Publish AE OL ID AE Type AE Site Id AE Site Mame AE Mame AE 2007 SyncVoice Communications Inc 157 April 2007 When finished adding columns they will be listed in the Org Directory Views table click on any Column Field link to modify its existing values Directory Tools Search Logout Expense Security Compliance Performance Created Org Directory Views kd Field Visible Allow Order Sort Access Allow Created Updated Filter Ine Ez break irst Click a column 04 26 2007 04 26 2007 se erie oe Tes field name to DES 13 05 47 13 05 47 EIE modify it 4 26 2007 04 26 2007 Mame 13 05 53 13 05 53 04 26 2007 04 26 2007 Mja L Uc Jes S 13 05 59 13 05 59 First 04 26 2007 04 26 2007 Ejaz aa eS i B B x 13 08 05 13 06 05 Voice 04 26 2007 04 26 2007 I 43 Mail lies ME E E Tie 13 06 09 13 06 09 5 records Check All Uncheck All Create New Column with Default Options 2007 SyncVoice Communications Inc 158 April 2007 Org Directory Home Sample Org Directory View When opening any column link you will have the options to modify or view the following e Id this is automat
105. etired from VXTracker for the defined report period e Entity Adds this is the total number of Accountable Entities added to the system for the defined report period This includes System Accountable Entities such as Extensions and Auth Codes as well as Custom Accountable Entities such as Laptops e Entity Moves or Changes this is the total number of System and Custom Accountable Entities moved from one organizational unit to another and total number of users which have been edited or changed e Entity Retires this is the total number of System and Custom Accountable Entities which were retired for the defined report period Section 3 Real Time Rule Alerts Real time rule alerts provides you with all call based notifications sent from the system for the defined reporting period Real Time Rule Alerts The system has identified a call which requires notification Date Time of Notification 03 20 2007 16 52 27 Date Time of Call 03 20 2007 02 08 50 Site Irvine Extension 1210 Phone number 949 701 7675 Duration 31 18 03 20 RuleName Call to Competitor o4 s2pm Cost 1 28 l Reason Call is in tracked call list Please note that notification rules are setup by your administrator Notification should be used for informational purposes only This email is sent to you by SyncVoice VXTracker Click on http 10 0 0 161 to visit the VXTracker login page Paging paul wiggins syncvoice com Note Before Real Time Rule Al
106. f Total o of Av Top Ext A Total total n MT ae total Cost EE alls Calls uratian uratian Cost pencil a ES 6 90 oz 5S oa 13 50 a 14 06 DRT Wise 288 4 75 fadi46 ogn 63 00 Robert Grignon 276 4 55 6335 45 we 00 00 00 Avaya SMBS 267 4 41 BIS 04 57 72 o1 Jim Lewis Lewis 258 4 26 Ez BS 37 O42 0 44 00 qp M e I ee 2007 SyncVoice Communications Inc 100 April 2007 Pd This will open the call record details for the User Next click the link to the Extension Expense Security Compliance Performance Directory Tools Search FSxVXIracker Logout From 03 24 2007 8 To 04 24 2007 8 C Inbound Outbound Inu Both search Build Report mysql 1149 test upgrade In Out Top Ext by Call Count 03 24 2007 00 00 00 04 24 2007 Ps d op Ext John Wise Total Calls foo CallerId o4 09 07 John 3 31PM Do Wise o4 09 07 John 03 31PM 511 Wise o4 09 07 John 03 22PM Lll Wise Total Dur 34 48 626 864 985035 PASADENA 626 564 98355 PASADENA 6021532 2955 PHOENIX Avg Dur 2593 City Customize Usage Amount 0 60 LA Az Tools kel c3 n Return Ta SUMM ary This will open the Extension report with call record details for the selected extension Expense Security Compliance Performance Fram 03 24 2007 L9 Ta D4 24 2007 C Inbound f Outbound
107. filtering and trending options Use the search box to quickly search the organization and set a Quick Filter Click the Options button to filter the report to more specific information ar to trend the report over time Optional After the report is generated click on the icons on the toolbar to print schedule email open up the report in Excel save the repart as a template ar perfarm trending Highlight multiple billing plans to compare cost savings across different plans B 2007 Syncevaice Communications 714 901 1445 Once finished selecting the report options click Build Report to create the report The following is a breakdown of the three sections of the report 2007 SyncVoice Communications Inc 45 April 2007 Section 1 Spend Analysis Summary In this example the Spend Analysis section shows a summary view of the report for the organizational unit called Division or simply put on the Division Org Level Spend Analysis combines total call costs one time fees and recurring fees for the defined reporting period One Time and Recurring Fees are derived from costs associated with System Accountable Entities such as Extensions ACD Positions and Auth Codes Fees can also be associated with custom user defined Accountable Entities such as Laptops Mobile Devices etc Spend Analysis Division Eastern Morthern Southern Unassigned Division Western Totals 5 items Call Cost 25 238 41
108. finable 173 My Custom REDONS a 5suses ide sr nai FERE RA ERE SERERE FERE RERUUFEEFTUPUL FECE EI SE dd rEE RUM Qr RE UE VAR VE 178 Step 1 Crealing the Repol siasssussvasusavssaxususstasusavsUovasux E ERE EENEEFP TENKEFEK EFI EE EE 178 Slep 2 Using the Hepott u i ieisssssusasusseseuuuasuEsasuasassusUEAVECEVPEEEPUVEFEV EF EF Er FEE DUE EE 183 Sleep 37 REMOVING FINES esssesuxesusesuxassvasuvcsusesurexMsaRuxEE sates anencdddevematdsarancdane 185 VX Tracker TODIS MODI saes suexus va Qvi wadstdewerVEs RENE aa 187 VM OWDershlp ss5ccsusessuosasRsssEEEEEEsESsUEE EM MP EsREIGRa RUE ERR MN I EQN SERRE a 187 Marketing Campalgn HBOLzsssssuusauku uix aaa nbus ix aic aia x mu ow Cor ware ur C ora ware wr C wwe 189 Answer Time BHeDOFLT eseceusussaxucsawe unu nsxEEERE TEE FERRE EERZC ER EREHEEVOEEFEREERKE vi FREE ER E Ear a 192 PICO IL mdacanuoanecssaenesnvenececawauencantenme seuss saneuessunmauesuunseuesanensccsausactamemncauasesean 196 Te ro i mte 0 0 0E E iaa 198 Allocate Division Cost Center or User eee saeeehhuuuhhuuunuuuusuuuuuuuuuuuuaRRuR uua 204 IN GOX Snc 206 2007 SyncVoice Communications Inc 3 April 2007 I ntroduction The purpose of the VXTracker User Manual is to provide a detailed overview of VXTracker by using examples and step by step instructions It will cover all User relevant features and functionality It s im
109. h Logout From o4 26 2007 To 04 26 2007 Select the type of C Inbound Outbound C Infout f Both report aes Options Sula Report A PPE A M ala The following is a sample of an Unidentified Devices summary report 28 XTracker Expense Security Compliance Performance Directory Tools Search Logout From o2 23 2007 To 2 23 2007 search Options Build Report us Co 2 A Bx Eg ABC Company Unidentified Devices 02 23 2007 02 23 2007 lm source E Total tes cem a af Tota TE a nl ces Mum 2080 8 046 57 0 46 58 048 68048 0Kb 638 8 969 969 188 208 57 0 46 57 0 46 66 124 9 Kb sy z 5 779 10004 58 991 6 kb 53 03 35 365 ILa 207 14 238 728 55 706 5 Kb 31 0 7 5 524 207 44 236 79 55 706 5 Kb 31 0 7 sa 207 14 238 79 55 705 5 Kb 31 03 oye 10 0 0 254 19 486 85 Kb 83 o z 32 969 10 38 69 7445134 69 74 45 134 19 135 4 Kb 79 o z 1 904 i je ie NNNNA 2007 SyncVoice Communications Inc 148 April 2007 Click one of the Source IP links to open the IP Lookup amp Mapping Tool Using the Network Source IP report example this shows that the Host Type is an IP Phone that belongs to Grace Go Host Name The DNS state is unresolved which means that it has not communicated with the DNS server and it is the main System Agent with an IP Address of 10 0 0 103 This information can be
110. he From and To dates and the Type of report For details on filtering please refer to the Filtering Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date Z8 VXIracker Expense 5ecurity Lor4ance Pertormance Directory Tools Search Logout From D4 26 2007 E Ta Da 26 2007 E C Inbound outbound In Out Both srt Options Bui Report veo OP amp TE BI lad Select the type of report 2007 SyncVoice Communications Inc 138 April 2007 The following is an example of a Packet by Day of Week summary report which displays the network performance in daily increments 7S VXIracker Expense 5ecurity Compliance Performance Directory Tools Admin Start Logout From D4 25 2007 To D4 25 2007 9 TE ET Tz T P7 ABC Company Network Performance Day Of Week 04 25 2007 00 00 00 04 25 2007 23 59 59 Day Of Week Max Delay E Avg Delay a Max Jitter E Avg Jitter E Max Lass A Avg Loss Sunday O 0 ms 0 0 ms 00ms ms 00ms ms 009 s 009 s Monday 0 0 ms 0 0 ms 0 0 ms O 0 ms 0 0 0 0 Tuesday 0 0 ms 0 0 ms 0 0 ms 0 0 ms 0 0 0 0 Thursday 0 0 ms 0 0 ms 0 0 ms ES ae Wednesdaw 776 58 ms 72 2 ms 115 0 ms ES 5m uz ns Friday 0 0 ms 0 0 ms 0 0 ms ms 0 0 0 0 Saturday 0 0 ms 0 0 ms 0 0 m
111. here the new trigger will be a link for future edits To edit any of the triggers simply click the link to it and make any changes desired The edit process is the same as when creating a new trigger only you will click the Update button instead of the Create button to process the trigger 2007 SyncVoice Communications Inc 203 April 2007 Allocate Division Cost Center or User The VXTracker Allocation reports allow you to determine just how much capital to allocate to specific organizational units within your company This is determined by the total invoice amount divided by the percent of usage by each organizational unit The Allocation reports that are displayed in the Tools menu are determined by your Org Structure For example if you have an Org Structure with three levels such as Location Cost Center and User you will have Allocation reports for those specific Org Levels only All of the Allocation reports work the same way the only difference is that they display information pertinent to a specific Org Level That said we will use the Alloc User report as an example for all of the Allocation reports To create an Allocation Division report go to the Tools menu and select Alloc User Tools Search Logout My Custom Reports Change My Password YM Ownership Marketing Campaign ROT Answer Time Report Call Search Price It Scheduler Alloc departmenthumber Allac User Call Type deparktmentMumber Call Type User He
112. iance As with the Longest Call report this report opens a report for the current day when the menu is selected You can change the report parameters to specify a new date range select a specific type of report or add options For details on filtering reports Options button please see the 2007 SyncVoice Communications Inc 82 April 2007 Filtering Report section of this document When finished adding all parameters click Build Report Logout Change the desired report parameters Expense Security Compliance Performance arch From O3 24 2007 2 Ta D4 24 2007 4 outbound exh Build Report mysql 1149 test upgrade Outbound Expensive Calls 03 24 2007 00 00 00 04 24 2007 23 59 59 Touls ki E3 H Customize yensive Calls Usage Amount 255 29 Total Dur 4720 16 Total Calls 18 d T em Ext Name CallerId Dialed City SE Site Acc Lh Type Rate Dur Amt E Sens 949 255 1155 IRVINE CA Mai JW Lora D 050 447 38 22 40 10 39AM 24 feed zl 069 Zone i i 4707 03 29 07 Carole i SANTA 000 mae rM 714 442 9596 vi CA Main pos Local 0 040 300 22 12 04 03 29 07 Carale i SANTA 000 ui eC Mene 714 442 9596 vi CA Main ETT D 040 300 24 12 04 Click the Extension link to drill down to the Extension Report This brings up the call record details for the specified extension VXTracker Directory Tools Search Logout Security Lompliance Performance To
113. ically added by the system each time a view is created e Field this displays the column name e Visible this allows you to view and sort by the column e Allow Filter this determines whether or not there is a search field for the column in the view If the allow filter is unchecked the column will appear with the search results but will NOT have a search field e Order Index this is where in the row and column structure the Fields live 1 2nd 3 etc For example if Last Name is set to 0 and AE is set to 5 then Last Name would be the first row column and AE would be the last row column e Sort Index this determines the order in which the sort data is organized when searching the Directory For example if you set Department to O this will be the first column sort if you set Email Address to 1 then this would be the second column sort and so on e Access Key this is the same as a Hot Key or a user defined key sequence such as Ctrl C for copy in Windows This allows you to jump between fields when searching Using L as the example you would be able to jump from the last field or any other field to the first field Last Name by keying Alt L e Allow Break checking this allows columns to wrap e Created this is the date the view was created e Updated this is the date that the view was last updated or modified Note All of the above are actual column headers within the Org Directory Views page and what is in th
114. ice Communications Inc 185 April 2007 Another option for removing filters is to go back into the Options dialog Expense User Options and double click to open the filter Department in this example Next click the back double arrows to deselect the filter and Save Changes Finally clicking the Clear All Filters button will remove them as well but note that this removes all filters not just single filters When finished with either process click Finished Setting Options to complete the process Filters Time Time of Day Org Division Department User Extension Auth Code Type and Route Call Type Trunk Group Route Trunk Call Properties Account CallerId Dialed cost DNIS Duration Phone Number Geography Country Site State Assign Work Rate Work Rate VoIP Data System Agent Performance Route Source IP Address Dest IP Address pplication Click Clear All Filters Bl Ip M3 pina Clear All Filters Finished Setting Options 2007 SyncVoice Communications Inc E http mavericks syncvoice com SyncVoice VX Tracker Microsoft Internet Explorer o filter your report please select enter any combination below Current filters m HEr Oo Find Departments Double click Department Selected Departments Custamer Suppart Eastern Human Resources Eastern IT Western Marketing Marthern Operations western Sales Northern Unassigned Cast Center Unassig Un
115. ics Division Department Cost Center User Auth Code Extension Account site Area Code Areal Exchange Country State City DATS Caller ID Mapped Numbers Cost Range Call Type Next enter the report parameters such as the From and To dates and the Type of report For details on filtering reports Options button please see the Select a From start and To End date 2007 SyncVoice Communications Inc 69 April 2007 Filtering Report section of this document When finished adding all parameters click Build Report SVXTracker Expense 5ecurity Compliance Performance Directory Tools Logout From O4 26 2007 Ta 4 26 2007 9 C Inbound 7 outbound In Out Both Search Options Build Report na a 2 A Bd Ed ud Select the type of To view a detailed list of all call records click the link to All Records Expense Security Compliance Performance Directory Tools Search Logout Fram 3 2 0 2007 8 To O4 z0 2007 8 C Inbound Outbound C InjCuiE Bath AAG Company Click the All Out All 03 20 2007 00 00 00 04 20 2007 23 59 59 Customize Records link m Pi Total til Total Avg Total Call Avg Calls Duration Duration Cost ast per Call minute All Bola 100 00 131557112 al5B53 l 100 00 Records Totals Guinea 65137 131587 12 2 01 a 31 563 51 0 48 0 24 This will open the call re
116. ill be colored in red if the Actual dollar amount is less than your Commit dollar amount e Minute Commit these are the minutes committed for the reporting period Contract Time Commitment Annual commitments are amortized for the reporting period 2007 SyncVoice Communications I nc 47 April 2007 e Minute Actual this is the total time used for all calls for the given trunk group for the reporting period e this is the amount of time actually used which shows whether you are over or under your committed time The field will be colored in red if the Actual usage is less than your Commit time Contract Time Commitment amount e Contract Start Date this is the beginning date of the contract e Len gth this is length of the contract commitment by month e Expires this shows the expiration due date by month Section 3 Carrier Tariff Analysis Carrier Tariff Analysis provides a Call Type breakdown for each carrier with which you have a contract Carrier Tariff Analysis ATT Call Type Min Local 1524 28 gu 64 Local Zone 3 Intralata a171 28 708 30 Intrastate Y441 46 667 10 Interstate Intern Custom Rate Info Dir Tall Free 311 Inbound Tall 7642 5 47 395 0u Inbound Direct a 5i3z Pryt Met Internal Other Se eal Abandoned 97429 56 48 851 04 MCI Min 210 165 9 66 65 39 4 568 95 00 8 19 2g982 58 3 034 96 3465 16 453 80 35 06 48 75 65715 50 40 23
117. in Trunk Group Edit Trunk Group It is important to note that this report is grouped by the spelling in this free text field So for a true aggregation carriers must be spelled exactly the same For details on adding carriers please refer to the Error Reference source not found section of this document 2007 SyncVoice Communications Inc 57 April 2007 Section 3 Vol P SLA The VoIP SLA Analytics report provides service level metrics for all of your VoIP Network Routes VXTracker actively simulates call traffic between end points on your network These simulated calls are then analyzed to provide average and maximum values for delay jitter and loss DJL Delay Jitter and Loss indicator MetPerf Route Max Delay Max Delay Ava Delay vg Delay Max Jitter Lo san Jose gt HQ edo ms 664ms 66 4 ms sms a7 8 ms i E ea l Santa Barbara HO 01 2 6 0 ms 2768ms 781ms 70 1 ms 115 0 ms 2 2395 0 895 Tetals 2 item s 276 8i ms 276 8 ms 72 2 ms 115 Ooms zs 2 3 0 7 VoIP Toolbox configuration is completed by SyncVoice Support Engineers Note This report is available only for organizations that have licensed the VXTracker VoIP Toolbox module 2007 SyncVoice Communications Inc 58 April 2007 Expense Reports All VXTracker Expense reports list summary totals including Number of Calls the total calls for the specified time period 9o Of Total
118. ing all report parameters click Build Report Select a From start and To End date ZS VXI racker Expense Security Comice Perrormance Directory Tools Search Logout From 04 26 2007 9 Ta 4 26 2007 8 C Inbound outbound C In Out Both search J Bald Repo Select the type of report amp FP eA Bd t3 a The following is a sample of an Unidentified Applications summary report To sort by any column simply click on the column header RVXTracker 7 h Expense Security Compliance Performance Directory Tools Logout From D4 26 2007 To 04 26 2007 search Options Build Report ol 2 A ma ABC Company Unidentified Applications 04 26 2007 00 00 00 04 26 2007 23 59 59 EE iati Ar Due ege Khae a al Lm Pot 0 1 55 585 65 55 586 6 Kb 3938 3 06 200 795 795 83 88 Bao Port 5300 35 938 6 Kb 6 135 4 9 a PET Port 4903 17 963 35 kb 17 2 7 601 Port 28704 4 962 9 kb 51 04 21 Port 5096 2431 4 Kb 72 0 4 279 Port 28524 1 851 0 Kb 31 0 0 J Port 375610 Port 3 561 1471 2 Kb 04 o z 3 000 2007 SyncVoice Communications Inc 146 April 2007 Unidentified Devices The Unidentified Devices report shows the summary of all statistics for any hardware device that VXTracker cannot identify or that is not mapped in the system Similar to the Network Source IP report it include
119. ity Retires 1728 The following is a breakdown of the Security Statistics and User MAC section of the report e Emergency Calls this provides the total number of calls to 911 for the defined report period 2007 SyncVoice Communications Inc 51 April 2007 e Unknown Extensions this is the number of new Extensions reported by the PBX which are not assigned to individuals in your organization for the defined report period e Calls From Unknown Extensions these are the total number of calls made or received by Extensions not assigned to individuals in your organization for the defined report period e Successful Logins this provides the total number of user logins to VXTracker for the defined report period e Successful Users this provides the total unique users whom successfully logged into VXTracker for the defined report period e Failed Logins this provides the total number of failed user logins to VXTracker for the defined report period e Failed Users this provides the total unique users whom unsuccessfully logged into VXTracker for the defined report period e User Adds this is the total number of users added to VXTracker for the defined report period e User Moves or Changes this is the total number of users moved from one organizational unit to another and total number of users which have been edited or changed or the defined report period e User Retires this is the total number of users which have been r
120. led City St Site Acc Ln Type Rate Dur Amt 04 09 07 10 50PM oO 500825 917585 Main 000 023 Toll Free 0 000 0 34 0 00 04 09 07 10 50PM oO S00 825 9178 Main 000 023 Toll Free 0 000 0 34 0 00 04 09 07 08 45PM 800 406 3441 Main 000 023 Toll Free 0 000 i z6 0 00 2007 SyncVoice Communications Inc 94 April 2007 Unassigned Extensions The Unassigned Extensions report shows call details and summary totals for calls that do not have an Accountable Entity typically extensions and auth codes assigned to a line trunk To open the Unassigned Extensions report go to the Security Compliance menu and select Unassigned Extensions Security Compliance Analvtics Longest Most Expensive Most Frequent OFF Hours 411 Dir Assist 911 Unassigned Ext Top by Cost Top by Call Top by Duration Next enter the report parameters such as the From and To dates and the Type of report For details on filtering reports Options button please see the 2007 SyncVoice Communications Inc 95 April 2007 Filtering Report section of this document When finished adding all parameters click Build Report Select a From start and To End date amp SXVXIracker Expense 5ecuriby Compliz fools Search Logout From O4 26 2007 9 To o4 26 2007 8 Select the type of report C Inbound outbound C In Out Both Build Report a M 2 m a 2007 SyncVoice Communications Inc 96
121. ll cae Houston OO1 153 23 39940 oo a0 Houston O02 305 O 4 1052 51 20 30 Irvine 005 14019 1 52 trans 15 965 56 3 v0 55 14 0 49 Irvine O06 160 25 S DS m 11 22 Irvine 011 178 27 198 47 o5 o9 mee Irvine 022 15402 es 23 65 oea j3d83 26 a ma 14 352 68 45 47 ae 93 0 43 Irvine 101 101 34919 5361 Bub 63777 44 44 i49 49 4 102 32 digg ae 349 49 om EU p 131555 54 E eL 562 23 0 48 2 Generated Wed Feb 14 09 50 42 PST 2007 at site Irvine by Diana Guest Call Distribution by Trunk Group Irvine 022 15402 23 65 Irvine 005 14048 24 5294 Others Less than 395 1 22 Irvine 104 34949 53 5194 Cost Distribution by Trunk Group Irvine 005 15 963 56 50 58 Others Less than 399 0 46 Irvine 104 4 102 32 3 49 Irvine 022 44 352 68 45 47 2007 SyncVoice Communications Inc 110 April 2007 This will open the call detail records for the selected group Click an Extension to view the call record details for that extension Search Directory Tools Expense Security Compliance Performance Logout From O2 04 2007 8 To D2 10 2007 4 C Inbound C Outbound C Inu Both seach Options Build Report 9 a A M a i Return Ta Summar In Out Trunk Group 01 14 2007 02 14 2007 Customize qup Houston 001 Total Calls Total Dur Avg Dur lisage Amount 153 3299
122. lls e Auth Code this is the pin number used to make the authorized external call e Call Type this is the type of call for example Intralata International or Local e Trunk Group this is the route the extension auth code uses to make inbound and outbound calls e Trunk this is the actual member within the route used to place the inbound or outbound calls e Account this is an Account Code typically a number used when making multiple calls that allows for a non forced way to track the calls For example Mr Brown calls Mr Jones using a non forced account code he then hangs up and dials Ms Jackson using another non forced account code and then hangs up and dials Mrs Smith using yet another non forced account code and so on e Auth Code this is a required code number for dialing administrator defined calling areas For example a number that allows one user to dial internationally while others cannot e Caller ID this is the number from where the call originates or from who the call was made e Cost this is the amount of the calls in dollars and cents e DNIS this is the specific Dialed Number Identification Service A called ID as opposed to Caller ID This is a service sold by telecommunications companies to corporate clients that lets them determine which toll free telephone number was dialed by a customer This can be useful in determining how to answer an inbound call e Duration this is the total time of th
123. lp 2007 SyncVoice Communications Inc 204 April 2007 Next enter the report parameters such as the From and To dates and the Type of report For details on filtering please refer to the 2007 SyncVoice Communications Inc 205 April 2007 Building Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date cance Performance Directors Tonle Search Logout Expense Security CoA Select the From 04 26 2007 To 04 26 2007 type of report C Inbound outbound C In Out Both Search Options Build Report root a 92 A Bel ed iad Similar to the Marketing Campaign ROI report the Allocation reports in VXTracker allow for user interaction and calculate data with the information that is input by the user For example if you have an invoice for 5 000 00 enter the amount into the Amount of Invoice field and hit the Enter key on your keyboard The allocated amounts will then show based upon the percentage of usage for each division cs VXIracker Logout Security Compliance Performance Directory Tools Search Expense From o4 01 2007 8 To 05 01 2007 Search Options Build Report cope Co 2 o3 B Eg OA FAT 1155 128 In Out User Detail 04 01 2007 00 00 00 05 01 2007 23 59 59 Amount of invoice 5000 0 User of usage Alloc amt Cameron
124. m 3 25 2007 Ta d 25 2007 E C Inbound Outbound Inout Both arch LJ 5ql 1149 test upgrade Out Duration Range 03 25 2007 00 00 00 04 25 2007 23 59 59 Customize Tools HP ee m wi Clicka Duration Range Duration Total Total Avg Total Call Range Calls Duration Duration Cost O 1 min 30459 49 46 123509 46 24 658 08 Tod 02 1 2 min 113500 18 34 15944 0 ie 4 366 70 10 29 O 03 O 2 4 min 9142 14 84 zur gg 2 49 460 57 12 26 0 05 O 02 4 6 min 3970 6 46 19447556 4 53 304 06 0 09 0 06 0 02 6 10 min E 3530 2 mee 2z 6901 16 um 320 87 1 ii n a Over 10 min 3185 547 70595 08 O86 22 09 0a 1 568 26 gBBa zb 474 4 049 49 002 Totals 61624 170956 14 2 46 3 757 54 0 06 6 items This displays the call record data for each extension Click an Extension to drill down to the call record details for that extension Logout Expense 5ecurity Compliance Performance Directory Tools Search Fram 03 25 2007 8 Ta D4 25 2007 2 C Inbound Outbound C Inf Qut Both mysql 1149 test upgrade Duration Range 03 25 2007 00 00 00 04 25 2007 23 59 59 Customize Return To Summar Click an extension link Range 6 10 min Total Calls Total Dur Avg Dur Usage Amount 3530 26901 16 7 37 379 87 Date Ex
125. mge From 4 26 2007 To 047 2672007 C Inbound outbound Inl Out Both search Ontiana E na A A A M a d Select the type of report The Marketing Campaign ROI Return On Investment report is unique in that you add costs to determine the actual amount spent during the life of a campaign The initial display page will have a column called Campaign Cost that is zeroed out Logout Search Directory Tools Expense Security Compliance Performance From 04 15 2007 8 To 5 01 2007 8 OA VAT 1155 128 Marketing Campaign ROI 04 15 2007 00 00 00 05 01 2007 23 59 59 m 408 0 08 po 1 0 00 0 08 2100 3 0 00 po 1 0 00 0 00 pm T 0 00 po 1 0 00 0 00 2213 1 0 00 E 0 00 0 00 2308 1 0 00 o 0 0 00 0 00 2313 1 0 00 foo 0 00 0 00 ke S o A You will need to determine the cost of a specific campaign and add the total cost to the cost field For example assume Campaign 0000 is the radio ad campaign which cost 2000 00 for the month of February Upon adding the number 2000 to the Campaign Cost and hitting the Enter key on your keyboard the Cost Per Call and 2007 SyncV
126. mpliance Performance Directory Logout From 04 03 2007 7 To o5 03 2007 E C Inbound outbound Intuk Both search C r E JA WAT 1155 171a n Out Trunk 04 03 2007 00 00 00 05 03 2007 23 59 59 Custamize Total of total Total Total Call af total vg Cast vg Cast Calls Calls Duration ERR Cost Cost ee Call minute 21 27 34 30 TI 10 10 TE ed E em 606 ad a i i OO0 O22 OO0 025 sar se 022 002 O02 318 0 a0 15 10 10 2588 Ba 4448 48 i28 This page displays the individual extensions that are part of the trunk member Click an Extension to view call detail records for a specific extension Expense Security Compliance Performance Directory Tools Search Logout From D4 24 2006 E9 To D4 24 2007 EE C Inbound Gutbaund Inu Both ceachs _ Opa TTB Report ras T A Bad ta mysql 1149 test upgrade Return To summar In Out Trunk 04 24 2006 00 00 00 04 24 2007 23 59 59 Customize Click an extension link O44 Total Calls Total Dur Avg Dur Usage Amount 12 3 30 0 48 0 00 Dates Li Ext Name Callerid Dialed City St Site Acc Type Rate Dur Amt 04 09 07 t 5939 Scott Drake 999 999 9999 Main Inbound 9 agg 1 08 o 00 02 34PM Di DA DA I 5939 Scott Drake 399 999 9999 Main inbound non 1 08 9 00 toca I 4478 tammy 949 489 7000 CA TS IIANU Ca Main Inbound g onn 1 14 0 00 2007 SyncVoice
127. n San Francisco but have a site extension data collection point in Los Angeles Although typically sites and locations are in the same place when viewing and analyzing data it is important to keep this concept in mind 2007 SyncVoice Communications Inc 26 April 2007 To filter by site click the link to Site and select hold down the Ctrl key to select more than one site the desired sites Click Save Changes and Finished Setting Options to go back to the report page Then click Build Report to run the report E http mavericks syncvoice com SyncVoice VX Tracker Microsoft Internet Explorer Sele Filters o filter your report please select enter any combination below Select desired Time sites Time af Day i Division Mew Yark Department User Extension Guth Code Type and Route Call Type Trunk Graup Raute Trunk Call Properties Account CallerId Dialed Duratian Phone Number Geography Country Sie clear State Assign Work Rate Work Rate VoIP Data system Agent Performance Route Source IP Address Dest IP Address Applicatian Host Type Ip M In Clear All Filters Finished Setting Options Click Save Changes amp amp B Internet 2007 SyncVoice Communications Inc 27 April 2007 Reporting Tools When building or creating reports in VXTracker you will be given a set of Tools to simplify the most common of reporting tasks Specifically you can directly switch to an Expense View P
128. n a browser window and type http localhost into the Address Bar and hit Enter on your keyboard or click the browser Go button Address http localhost aa 2 For remote access to connect to VXTracker from another PC on the network replace localhost from above with the IP address or host name of the PC on which VXTracker is installed For example 10 0 0 99 ASP customers set the URL to http company name vxtracker com along with the application name For example http acbcompany vxtracker com Logging into the System To login to the system enter your Username first name last name and type in you Password passwords are not case sensitive SyncVoice Live Voice Management Login Login 2006 Synicvoice Communications 714 901 1445 2007 SyncVoice Communications Inc 5 April 2007 Changing Your Password Once logged into the homepage go to the Tools menu and select Change My Password Tools Admin Search My Custom Reports Change My Password YM Ownership Marketing Campaign ROI Answer Time Report Call Search Price It Scheduler Alloc Division Alloc Department Allac Cost Center Alloc User Help This will bring up the Change your password page where you will need to type in your new password and confirm the change To finish the process click Save Changes and the next time you login to VXTracker you can use your new password x V XIracker Expense 3 Securit
129. n4 24 2007 2 Expense From 03 24 2007 C Inbound Outbound Infiuet Both search J build Repor mysql 1149 test upgrade InfOut Extension 03 24 2007 00 00 00 04 24 2007 23 59 59 Tools ki mR id Return To summar Customize Extension Extension 4707 Unassigned Extension 4707 Total Calls Total Dur Usage Amount 6 1639 Date Time I O CallerId Dialed City St Site Acc Lo Type Rate Dur Amt 04 09707 10 38AM O 9843 255 1155 IRVINE C4 Main 000 069 Local Zone 0 050 ddy7 38 22 40 04 09 07 10 39AM O 949 255 1155 IRVINE ZA Main 000 069 Local Zone 0 050 44730 22 40 04 09 07 08 21AM O 9499255 1155 IRVINE CA Main 000 074 Local Zone 0 050 96 46 4 95 04 09 07 08 21AM O 943 255 1155 IRVINE 4 Main 000 074 Local Zone 0 050 96 46 4 95 3 28 07 10 38AM 0 943 255 1155 IRVINE 4 Main 000 069 Local Zone 0 050 44730 22 40 2007 SyncVoice Communications Inc 83 April 2007 Most Frequently Called Phone Numbers The Most Frequently Called Numbers report shows call detail and summary totals for the most frequently dialed phone numbers To open the Most Frequently Called report go to the Security Compliance menu and select Most Frequent Security Compliance Analytics Longest Most Expensive Most Frequent OFF Hours 411 Dir Assist 1 I Unassigned Ext Top bv Cost Top by Call Top by Duration Next enter the report parameters such as the From and To dates and the Type of repor
130. nalytics page where you will need to select a From and To date and apply any desired filters Options 2007 SyncVoice Communications Inc 49 April 2007 Select a date range Expense Security Comp an rectory To Fram Dna 10 2005 8 To O4 10 2007 2 serh Build Report Security and Compliance Analy 5 9 VXTracker Click Build Logout Report to complete the process Select any desired filters Simpie Step 1 Enter the Fram and To dates or cl Step 2 Click Build Report ect a date range Advanced Click the Options button to access all the advanced filtering and trending options Use the search box to quickly search the organization and set a Quick Filter Click the Options button to filter the repart ta more specific information or to trend the report over time Optional After the repart is generated click an the icons on the toolbar to print schedule email open up the report in Excel save the report as a template or perform trending Highlight multiple billing plans ta compare cost savings across different plans 2007 SyneVoice Communications C14 901 1445 2007 SyncVoice Communications Inc 50 April 2007 When finished adding all parameters click Build Report to complete the process The following is a breakdown of the four sections of the report Section 1 Audit Trail Search By using the Audit Trail Search you can search for any caller
131. ng Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date SxVXIracker Performance Directory Tools Search Logout Fram 4 26 2007 8 To 04 26 2007 4 C Inbound outbound C In Out Both search Options Build Report root a 92 A B ed iad Expense Security Complizge Select the type of report 2007 SyncVoice Communications Inc 116 April 2007 This will open the report summary view showing the calls for each hour of the day Click any hour to drill down into the call record details Directory Tools Expense Security Compliance Performance Search Logout From 04 24 2006 9 To 04 24 2007 4 C Inbound Outbound Tn ut Both search secu Cb A A M edad sql 1149 test upgrade Out Time of Day 04 24 2006 00 00 00 04 24 2007 23 59 59 Customize Click a link to one of the hours a a 1 Total dof Total Avg Total Zall dof T Cost Calls 2d Duration Duration Coast ae ES per Calls _ e ar Cast per Call Sacre i i i sp 2007 SyncVoice Communications Inc 117 April 2007 Click a link to an Extension to view all calls for that extension for that day Expense 5ecurity Compliance Performance Directory Tools Search Logout From D4 z4 2n006 8 Ta 4 24 2007 C Inbound
132. ns Inc 74 April 2007 Filtering Report section of this document When finished adding all parameters click Build Report Select a From start and To End date F amp SXVXIracker Expense 5ecuriby Complizz499 rerio x Search Logout From O4 26 2007 To 04 26 2007 9 C Inbound 7 outbound In Out Both search J Bald Repo Select the type of Tools e kei A H we The following is a sample of a Call Type report summary for Both inbound and outbound In Out calls for one day To view a detailed list of all call records click the link to a Call Type Expense Security Compliance Performance Directory Tools Search Logout From 03 24 2007 8 To 04 24 2007 9 Inbound Outbound C Inu Both seno x a PE wd mysql 1149 test upgrade Both Call Type 03 24 2007 00 00 00 04 24 2007 23 59 59 Customize Click a Call Type Total dof Total Avg Total Call Hot Bu Avg Cast Calls IL Duration Duration Cost Otel gs per C alls Cost per Call minute dose pst 06 a5gg 44 7398 46 os ES EET rS ae NS 1 436 45 m Il 14 853 62 s 0 08 3314 08 05 Ead s 27 13182 42 03 1 234 105 32 84 dod fv 4145 4271 95 T1129 vei 2007 SyncVoice Communications Inc 75 April 2007 This will open the call record details for the specified time period Next click the Extension link to
133. nt com 5yncVoice VX Tracker Microsoft Internet Explorer f EI from the list ImEEECC X 1 box F http Select an Org Level to filter LN o filter your report ple select enter amy combination below Tree Time Time of Day Departments Selected Departments Org Business Development Southern Department Human Resources Eastern User Marketing Northern Operations Western Selo Unassigned Cost Center Unassig Click the right Auth Code Unassigned Department Unassigi arrow button to add nnde ro t to the Selected Call Type Development Western Department list Trunk Graup Raute IT Western box Trunk Call Properties Account Callerid Dialed Cost DNMIS Duration Phone Number Geography Click Save Country Changes Site State Assign Work Rate Work Rate Current filters VoIP Data Click Finished Setting Options to complete the filter Filtered by Department Sales Host Type Ip Mapping Clear All Filters inished Setting Optians 2 4B Internet 2007 SyncVoice Communications Inc 20 April 2007 Select Call Type Example 2 Filter by Type and Route To filter reports by Call Types Trunk Groups and Trunk Lines first select Call Types from the Filter dialog Then ch
134. o include all retired AEs Accountable Entities Click Search when all parameters have been added FSVXTracker Expense Security Compliance Performance Directory Tools Search Logout Directory search Al Users and all Resources v T show Retire All Users and All Resources Enter any portion of the name g Division e Department lost Center User Acd Position Attendant Number Auth Cade SJ Extension Some of the more commonly searched resources are e All Users and All Resources this searches everything within your organization This may take longer but it is the most thorough e Division a part of an organization such as the accounting division e Department like a division this is a part of an organization such as the sales department e Cost Center often affiliated with customer service e User generally the person or resource receiving or making the calls 2007 SyncVoice Communications Inc 150 April 2007 e Acd Position AE owned by a user who an ACD Agent ID in a queue e Auth Code the authorization code that allows for management of toll calls e Extension the number associated with an AE where calls are made such as 2137 The following is a sample of a search result report generated in the VXTracker Directory Notice that the retired records have a red asterisk next to them indicating that they are retired e gsExVXIracker Expense 5ecurity Compliance Performance
135. o the calls for that day Sx VXIracker Expense Security Compliance Performance Directory Tools Search Logout From Dn4 18 2007 Ta 04 25 2007 4 Inbound Outbound In Out Both ot ABC Company n Out Day Of Week 04 18 2007 00 00 00 04 25 2007 23 59 59 Customize Click a Day of Week link roos k j c d m m Day Of Total foot Total Avg Total Call dof a Avg Cost Week Calls ora Duration Duration Cost gra OS per n Calls Cost per Call minute Sunday 3332 3332 18 86 6745 24 1 1 681 06 19 32 50 Monday 2646 14 98 5201 16 57 1 274 36 14 65 0 46 Tuesday 3011 17 05 6513 55 09 1 372 90 15 78 0 46 Wednesday 5815 32 92 13272 41 p 2 3 023 62 34 76 5 52 2 Thursday 2852 16 15 5653 52 1 58 1 347 18 15 49 0 47 0 24 Friday m eoe 15 03 3 45 s e a EAM EEUU Saturday 1846 46 6u5 yd E 17663 I E 37420 57 2 07 em 8 699 11 CMS EN 0 49 DNE Generated Wed Apr 25 09 27 57 PDT 2007 at site Irvine by acd settee lide by Day Of Week 2007 SyncVoice Communications Inc 120 April 2007 This displays the call record data for each call made that day Click an Extension to drill down to the call record details for a specific extension Expense Security Compliance Performance Directory Tools Search Logout From 04 16 2007 5 Ta d 25 200
136. of calls inbound and outbound that access the trunk group throughout the time period typically one day The amount of calls is divided into several sub categories indicating the usage for total average and peak periods The Peak Call Volume chart shows the call volume throughout the day indicating the highest peaks of usage Cost this is the cost of all calls divided into sub categories and further explained by specific cost details The cost table shows the details statistics for all calls for the chosen trunk group s 2007 SyncVoice Communications Inc 106 April 2007 Trunk Group Route The purpose of the Trunk Group Route report is to get a high level view of the available trunk groups and their usage For example this report can reveal problems like overtrunking and undertrunking Overtrunking occurs when you have more trunk groups than necessary and the reciprocal undertrunking is when you don t have enough To open the Trunk Group Route report go to the Performance menu and select Trunk Group Route Performance Director Analytics Traffic Study Trunk Group Foute Trunk Member Time of Dav Dav of Week Dav of Month Monthly Duration Range Packet By Route Packet By Agent Packet Time OF Day Packet Day OF Week Network Applications Network Source IPs Unidentified Applications Unidentified Devices 2007 SyncVoice Communications Inc 107 April 2007 Next enter the report parameters such as the F
137. of the Trunk Group e Group this is the name of the trunk group and unique identifier for the trunk group as reported in the raw call record e Carrier this is the name of the service provider e Type Circuit Type some examples would be T 1 PRI and POTS lines e Avg Usage this is the average concurrent usage for the given trunk group for the defined report period displayed in percentage and number values e Max usage this is the maximum concurrent usage for the given trunk group for the defined report period displayed in percentage and number values e Avg Max Capacity this is a bar graph displaying the Average and Maximum concurrent capacity for the given trunk group for the defined report period e Calls this is the total number of calls placed or received on the given trunk group for the defined report period e Minutes this is the total duration of all calls for the given trunk group for the defined report period e Est Avg Bandwidth this is the average necessary bandwidth needed to supplant the traditional T 1 PRI with VoIP This is calculated by multiplying the average concurrent capacity by a user defined codec size The codec should include overhead as well as payload size For example G 729a has a payload of 8 kbps however its total size is 29 6 kbps e Est Max Bandwidth this is the maximum necessary bandwidth needed to supplant the traditional T 1 PRI with VoIP This is calculated by multiplying the m
138. oice Communications Inc 190 April 2007 Total Cost columns are recalculated based on the Campaign Cost plus the Usage Cost Expense Security Compliance Performance Directory Tools Search Logout From 4 i5 z007 Ta 5 01 2007 QA VET 1155 128 Marketing Campaign ROI 04 15 2007 00 00 00 05 01 2007 23 59 59 oon 405 0 08 2000 0 4 94 2 000 08 210g 3 0 00 soo 0 00 0 00 2217 1 0 00 soo 0 00 0 00 2219 1 n n amp n 0 0 00 0 00 2308 1 0 00 soo 0 00 0 00 2313 1 n n 0 0 0 00 0 00 E MM M E M EE oo Taking this one step further assume that Campaign 2313 is the television ad campaign which cost 15 000 00 Add the number 15000 to the 0104 Campaign Cost and hit Enter Now you can compare how much it cost to advertise on TV and how much it cost to advertise on radio This comparative analysis can help in determining which campaigns to use in the future These comparisons can be used for all of your company campaigns F xXVXIracker Expense Security Compliance Performance Directory Tools Search Logout Fram Dd 15 2007 Ta 5 01 2007 8 Search Build Report ron IE 133 E28 ti QA VRAT 1155 128 Marketing Campaign ROI 04 15 2007 00 00 00 05 01 2007 23 59 59 m 405 0 08 s2000 0 4 94 2 000 08 Et 3 0 00 joo 0 00 0 00 2217 i 0 00 joo
139. olumns to see the change s 2X VXT racker Expense Security Compliance Performance Directory Tools Search Logout Edit Org Directory View Org Directory Home VXTracker Org View 5 2 Org Directory View columns ld 2 Field AE wt Visible Change Sort Order or any Allows Filter desired option Order Index Sort Index Access Key Allow break Created O40 200F 11 20 08 Updated O4 2542007 1413 55 Click Update to save the change 2007 SyncVoice Communications Inc 170 April 2007 By changing the Sort Order to O the first field changes to reflect the updated view Expense 5erurity Compliance Performance Directory Tools Search Logout Org Directory Home v XxTracker Org View 5 2 Org Directory Views Changed Sort ees Allow Created Updated Order for the Id Field Visible Allow Filter break AE column I Tas m 04 26 2007 04 26 2007 2E 13 05 59 14 16 16 ast 04 26 2007 04 26 2007 IT 40 fone WES ves 13 05 53 13 16 28 First 04 26 2007 04 26 2007 as Weme Use Wists 13 05 47 eee First 04 26 2007 04 26 2007 I Jaz Last VES veg Tes 13 06 05 13 06 05 V nice 04 26 2007 04 26 2007 a Mail Tee n Tes 13 06 09 13 57 16 5 records Check All Uncheck All Create New Column with Default Options Division Create Next go back to the Directory menu and select the modified view in this example that is now VXTracker Org View 5
140. open the hourly view for the past 30 days Trunk Capacity Double click in here foo 8 9 10111212345 B MCI 19 24 Local Irvine ATT Back i zgzd 15 7 24 ba c Dea oe cmn Houston Irvine 001 Irvine SBC 2007 SyncVoice Communications Inc 8 April 2007 Long Calls The Long Calls panel shows the calls that have the greatest duration of time This allows you to monitor the length of calls which may be suspect The length is Long Calls EN i duration Date 0 User Ext Number Mapping City St Dur column Damn 145944 O Megan Encinas Accounting 2401 800 531 2212 91 18 0 00 OA 200 08 33 20 0 Tammy Young Sccounting 38505 877 373 0106 Baa 0 00 OA A00F 140210 O Tuan Korechaff Sales 5623 S66 742 5105 65 58 0 00 Route Analyzer The Route Analyzer displays real time call routing refreshes every 6 seconds and allows you to view how the system is routing calls This allows you to monitor calls and prevent inappropriate use of trunks such as local outgoing calls routing through a long distance trunk Route Analyzer Route 415 710 1002 San Fran CA 0 31 Rd Operator nas 3 Ext 917 941 1020 New York New York Interstate 0 070 1 22 T001 Route 07 805 252 7387 Santa Barbara CA Local 0 030 2 25 T00 Route 14 Ext 1000 01187803810 Kobe Japan Intern 0 450 5 41 T001 Route 23 Shows the trunk group and the route used Shows the extension the call was made from
141. port with all users for a specific department Step 1 Creating the Report To get started go to the Expense menu and click User Expense Secu Analytics Division Department User Extension Auth Code Account site Area Code ArealExchange Country State City DATS Caller ID Mapped Numbers Cost Range Call Type 2007 SyncVoice Communications Inc 178 April 2007 Next enter the report parameters such as the From and To dates and the Type of report Then click the Options button to open the Options dialog Select a From start and To End date FSxVXIracker Expense Security Cog aiance Performance Directory Tools Search Logout Fram 4 26 2007 8 To 04 26 2007 4 C Inbound outbound C In Out Both seach Onions Buid Report Select the type of report a M o B ud Click Options 2007 SyncVoice Communications Inc 179 April 2007 From the Options dialog click the link to Cost Center from the Org column http mavericks syncvoice com SyncVoice VXTracker Microsoft Internet Explorer Sele Filters Tr ending o filter your report please select enter any combination below Time Time af Day Org Division Department User Extension Auth Code Type and Route Call Type Trunk Group Route Trunk Select the Org Department Call Properties Account CallerId Dialed cost DONIS Duration Phone Number Geography
142. portant to understand that login access is restricted to users with security access levels set to Departmental Division General Manager or System Administrator Security access levels are defined and established within your organization and administered by your VXTracker System Administrator The access rights and privileges depicted in this manual assume the rights of a General Manager therefore what you see in this manual may vary with what you see in your environment It s also important to note that the menus and selections in this manual may not reflect what you see in your VXTracker environment This is because VXTracker is highly customizable and is typically setup to reflect your company s organizational structure For example your company might have three organizational levels org levels Department Cost Center and User or it may have four or only two org levels The total number of org levels possible is eight and the number established in your organization is determined by your VXTracker Administrator The levels chosen will be reflected in the selections that are available in your Expense reports and other menu options within VXTracker The following menus show two different org levels and the Expense reports that reflect those levels 3 Org Levels 4 Org Levels Expense Secu Analvtics Division Department User 2007 SyncVoice Communications Inc 4 April 2007 User Access to VXTracker To access VXTracker ope
143. pril 2007 Once into the account details click on any Extension to view call detail records for the selected extension Expense Security Compliance Performance Directory Tools Logout From 04 20 2006 To 04 20 2007 a C Inbound Outbound In Out Both search _ MEE mysql 1149 test upgrade In Out Account 04 20 2006 00 00 00 04 20 2007 23 59 59 Account testi 12354 Total Calls Total Dur B 23 06 Tools ki E i Customize Return Ta summar Usage Amount EXE Mame CallerId Dialed City St Click an Ext link to view call details a 5753 phones direct 562 966 23589 NORWALK CA 5617 Unassigned Extension S617 254 666 8645 WACO Te O4 09 07 10 47AM 5753 phones direct 5B52 866 2389 NORWALK TA Da 09 07 10 47AM o 5753 phanes direct 552 856 2389 NORWALK CA 04 09 07 Unassigned 10 53AM o TEILE Extension 5617 254 666 8645 WACO es 04 09707 Unassigned 10 53AM 3 5517 Extension 5617 254 666 6645 Waco TA Arg Totals 2007 SyncVoice Communications Inc 67 Main Main Main Main Main Main Ln oad 013 ae uui 00g O19 ogi O19 eas O01 ugs O01 Intralata Interstate Intralata Intralata Interstate Interstate ober D z4 0 08 ile O46 file 0 46 D z4 0 06 O24 0 06 3 51 23 06 0 26 1 68 April 2007 The final page shows the Extension report detailing all call r
144. printer friendly version Close Window 2007 SyncVoice Communications Inc 30 April 2007 Sending directly to the printer will open your computer Print dialog with various choices Some of the more common ones are e Select Printer this allows you to choose a computer from your company s network e Page Range where you can select specific pages or just specific information within the page e Number of Copies this allows for single or multiple copies of the report Preferences typically this is a button that allows for more options such as Setup Selecting Make printer friendly version creates a page that replaces the current report page and allows you to print only the report To print this type of report select Print from your File menu or key Ctrl P or click the Print icon in your browser window heth test 1141 Outbound User Detail 02 09 2006 02 09 2007 User 1800 LAPhanes Retired z sys Retired 3 sys Retired ABC Company Retired Haran Colvard Retired Abc def Retired 2007 SyncVoice Communications Inc Total Calls 14 lz os af total Calls 0 03 0 10 0 06 0 06 0 06 0 01 Total Duration 10 48 az 08 10 24 3a 10 20 B n 43i Avg Duratian eid 0 98 Sia 0 80 Tale 0 78 0 56 Avg Coast per minute 0 09 0 06 0 08 0 03 0 08 O07 April 2007 Scheduling Reports This feature allows you to schedule any report for
145. ptions For details on filtering reports Options button please see the 2007 SyncVoice Communications Inc 92 April 2007 Filtering Report section of this document When finished adding all parameters click Build Report Change the V XTracker desired report Expense Security Compliance Performance parameters Search Logout From 03 24 2007 8 To Od ed 2o07 4 Outbound seah Build Report root 8 A A Bal ea mysql 1149 test upgrade Outbound Emergency Calls 03 24 2007 00 00 00 04 24 2007 23 59 59 Customize Emergency Calls Total Calls Total Dur Avg Dur lisage Amount 6 21 30 355 0 00 xt Mame CallerId Dialed Acc L Site Type Rate Dur Amt 2370 scott cti 311 ed Main 911 0 000 6 26 D DD 2220 scott cti 311 pos Main 911 D nDD 6 26 0 00 Unassigned Extension nog Ea 6841 Jo 011 oo Main 911 0 000 0 44 0 00 2007 SyncVoice Communications Inc 93 April 2007 Click the Extension link to view all call record details for the specified extension F SVXIrocker Expense 5ecurity Compliance Performance Directory Tools Search Logout From 03 24 2007 8 To lOd fed 2007 4 C Inbound C Outbound C Inout Both mysql 1149 test upgrade Return To Summar In Out Extension 03 24 2007 00 00 00 04 24 2007 23 59 59 Customize Extension Extension 2220 scott cti Total Calls Total Dur Avg Dur Usage Amount az aloud 1 13 0 00 Date Time I O CallerId Dia
146. r 0 650 0 34 55 Click the Extension link to view all call record details for the specified extension Expense Security Compliance Performance Directory Tools Search Logout From 3 24 2007 9 Ta d 24 2007 8 C Inbound Outbound Intuk Bath A NENNEN INT 2 M a mysql 1149 test upgrade Return Ta Summar InfOut Extension 03 24 2007 00 00 00 04 24 2007 23 59 59 Customize Extension Extension 4177 Barry Moore Total Calls Total Dur Avg Dur Usage Amount a 5 54 0 39 21 Date Time IO cCallerId Dialed City St Site Acc Ln Type Rate Dur Art D4 09 07 06 41PM I 714 292 6548 AMAHEIM CA Main OO0 001 Inbound Di 0 000 0 04 0 00 04 09 07 06 41PM I 714 292 6548 AMAHEIM CA Main 000 001 Inbound Di 0 000 0 04 0 00 04 08 07 05 32PM a 714 821 4451 CYPRESS CA Main O00 092 Local O 040 i 22 0 06 O4 09 07 05 32PM OG 714 821 4451 CYPRESS CA Main 000 092 Local 0 040 di zz 0 06 O4 09 07 05 32PM O 411 Main 000 092 Info Dir E Essa ELLE oes BTE 2007 SyncVoice Communications Inc 91 April 2007 911 Emergency Calls The 911 report shows call details and summary totals for outbound calls placed to 911 To open the 911 report go to the Security Compliance menu and select 911 Warnings Trunl As with other Warning reports a report for the current day is automatically created for you when selecting 911 from the menu You can change the report parameters to specify a new date range or add o
147. r easy editing an asterisk is placed next to the filter once it has been saved 2007 SyncVoice Communications Inc 104 April 2007 Once back into the Traffic Study report page click Build Report to complete the process The following is an example of a Traffic Study report Sx VXTracker Expense 5ecurity Compliance Performance Directory Tools Search Logout From 03 24 2007 To D4 24 2007 9 seach va amp A A M el mysql 1149 test upgrade Traffic Study 03 24 2007 00 00 00 04 24 2007 23 59 59 Filtered by Trunk Group Svncvaice Main Trunk 005 Unassigned Carrier Remove Filters Site Main Trunk Graup Syncvoice Main Trunk Max Concurrent Calls Avg concurrent 10 87 Calls Max POTE POTE Max Trunk Usage 63 5095 Lapacity Trunk Capacity 100 Avg Trunk Usage 9 26 e Hour ee 8 00 am F Usage Hour 10 00 am Total All Trunks Busy Total Mo Usage 1200 00 Total Inbound 12205 C alls Total Outbound 2965 C alls Total Inbound 3518 36 Minutes Total Outbound 7932 06 Minutes olu 4 boys 9 TO ied o 3456 76 910 Peak Call Volume 1212 ERE Minutes aoe Min Outbound 2 4 Minutes Peal Inbaund T3 D Hour 1 Peal Inbaund 8 00 am Hour z ros Outbound Hour 1 1 00 pm Peak Outbound Ti in Hour z 80 5795 E vs Out Calls 19 43 61 61 18 3975 606 Oo ee bou rog Se 23456 7 oe SL Red in Purple aut In vs Qut Minutes
148. rd details for that extension Longest Calls Report The Longest Calls report shows call details and summary totals for the longest duration outbound calls To open the Longest Calls report go to the Security Compliance menu and select Longest Security Compliance 2007 SyncVoice Communications Inc 78 April 2007 With this type of report as soon as you click the menu link a report is generated for the current day You can change the report parameters to specify a new date range select a specific type of report or add options For details on filtering reports Options button please see the 2007 SyncVoice Communications Inc 79 April 2007 Filtering Report section of this document When finished adding all parameters click Build Report 7S VXTracker Expense 5ecurity Compliance Performance Direc Change the Search Logout desired report From 3 24 2007 Ta D4 24 2007 parameters C Inbound Outbound Bath mysql 1149 test upgrade In Out Longest Call 03 24 2007 00 00 00 04 24 2007 23 59 59 Customize Longest Call Total Calls Total Dur Avg Dur Usage Amount B eB 196i 221365 12 48 2 070 54 Ext Name C allerId City St Site Acc Ln Dur 04 09 07 i 000 11 22AM 4660 Carole Johnson Fidid4 9596 SANTA AMA CA Main n7n 30D 24 04 09 07 i 000 11 22AM 4660 Carole Johnson Fididd 9596 SANTA AMA CA Main D7D 300 24 03 29 07 i 000 06 00AM 4660 Carole Johnson Fididd
149. report shows call details and summary totals for outbound calls placed to directory assistance To open the 411 report go to the Security Compliance menu and select 411 Security Compliance Analytics Most Expensive Most Frequent OFF Hours 411 Dir Assist 911 Unassigned Ext Top by Cost Top by Call Top by Duration As with other Security Compliance reports a report for the current day is automatically created for you when selecting 411 from the menu You can change the report parameters to specify a new date range select a specific type of report or add options For details on filtering reports Options button please see the Filtering Reports section of this document When finished adding all parameters click Build Report 2007 SyncVoice Communications Inc 90 April 2007 Change the VXTracker desired report Search Logout parameters Expense 9 Security Compliance Performance Direc From 03 24 2007 7 To 04 24 2007 2 Outbound mysql 1149 test upgrade Outbound Dir Assist Calls 03 24 2007 00 00 00 04 24 2007 23 59 59 Customize Dir Assist Calls Total Calls Total Dur Avg Dur Usage Amount 135 109 06 O 46 103 95 c w Ext Mame CallerId Dialed Acc In Site Type Rate Dur Amt 04 09 07 4i77 Barry Moore 4ii 000 Main TO esp o2 0 65 DS 32PM TEE Dur 00g Info l Barry Moore 411 no Main Dir 0 650 Bose 0 65 ag xe Hn HE Scott Wright 411 DB7 Main Di
150. rint reports Schedule reports Email reports export reports to Excel Save reports and Trend reports The Tools icons are shown below and are a part of most the VXTracker report pages Sx lt VXTracker Expense 5ecuribty Compliance Performance Directory Tools Search Logout Fromilo4 26 2007 E Tadna 26 2007 E Inbound Outbound C In Out Bath Search Options Build Report roe a 2 A Pe ed ud Expense View The Expense View e tool allows you to view costs associated with a specific Org level By switching from the default report view to the Expense View you can build an Expense Management report The Expense Management Report is available for all Org Levels above the User report level and for the Auth Code and Extension reports Given the following Expense Report menu the Expense Management Report would include Division Department Cost Center Auth Code and Extension Expense Secu Analytics Division Department Cost Center User Auth Cade Extension To create an Expense View you will first need to build a report In this example we will create a User Report and switch from the Summary View to the Expense View 2007 SyncVoice Communications Inc 28 April 2007 To build a report open the desired report type from the Expense menu and then select all of the desired parameters such as a From and To date and the Type of report you wish to generate When you are finished adding
151. rom and To dates and the Type of report Unlike the Traffic Study report filters do not need to be selected for this report However if you wish to use filters please refer to the 2007 SyncVoice Communications Inc 108 April 2007 Building Reports section of this document for details When finished selecting all parameters click Build Report Select a From start and To End date F xVXIracker Expense 5ecuriby Corsdnce Perrormance Directory Tools Search Logout From Dd z6 2007 9 Ta 4 26 2007 8 C Inbound outbound C In Out Both search Options Build Report root a 92 eA Bel ed iad Select the type of report 2007 SyncVoice Communications Inc 109 April 2007 This report displays the call volume duration and cost statistics by trunk group Select a specific Trunk Group to drill down to the group members MM exVXIracker Expense 5ecurity Compliance Performance From 02 04 2007 2 To o2 10 2007 4 Directory Tools Search Logout Inbound outbound InjQut Both Click a Trunk A ptions Build Report T od lie x wi Group to i ES Tools is kd view detailed Out Trunk Group 01 14 2007 02 14 2007 Customize information c i L Trunk m Total iot Total Avg Total dof Cost Grou Calls E Duration Duration Cost a EE per raup Calls RERO E Cost per Ca
152. rt please select ente a fvy combination below Time Time af Day Departments Selected Departments rg Accounting Southern Sales Northern Aivicion Business Development Southern t Customer Support Eastern Department Development Western User Finance Western Horses Hurnan Resources Eastern er IT western Auth Code Marketing Marthern Type and Route Operations Western Call Type Unassigned Cost Center Unassig Trunk Grouo Route Unassigned Department fUnassig Trunk Call Properties Account CallerId Dialed Cost ONIS Duration Phone Number Geography Country Site state Assign Work Rate Work Rate VoIP Data Current filters System Agent Performance Route Source IP Address Dest IP Address Application Host Type Ip Mapping Clear All Filters Finished Setting Options Filtered by Department Sales sy AB Internet 2007 SyncVoice Communications Inc 19 April 2007 Another way to select an option is to select it from the list box Departments and click the right arrow button to add it to the next list box Selected Departments To select multiple organizations Departments hold down Ctrl key and click or the Shift key and click When finished selecting all options click Save Changes and Finished Setting Options to add the filter This will bring you back to the Report page where you can run the report by clicking the Build Report button Select a M r Departme
153. s Total Calls Total Dur Avg Dur Usage Amount 6 43 30 eG 2 88 Dates Li CallerId Dialed City St Site Acc Ln Type Rate Dur Amt O4 709 07 2 SADDLEBACE uta neun purs ee CA Main nas Intralata 0 060 12 26 0 78 04 09 07 f SADDLEBACKE a eR boh 049 20B 1019 e CA Main nos Intralata 0 060 12 26 0 78 O4 09 07 005 06 40PM O 323 363 8752 LOS ANGELES CA Main nog Intralata 0 060 2 04 0 16 04 09 07 f 005 06 40PM O 323 363 8752 LOS ANGELES CA Main nus Intralata 0 060 2 04 0 18 3 29 07 SADDLEBACE j 3 e AGAWAM S CA Main nos Intralata 0 060 12 26 0 78 037 29 07 005 06 40PM O 323 363 8752 LOS ANGELES CA Main nog Intralata 0 060 ZU 0 18 2007 SyncVoice Communications Inc 77 April 2007 Security Compliance Reports All VXTracker Security Compliance reports list summary totals including Number of Calls the total calls for the specified time period 9o Of Total Calls this is the percentage of all calls Total Duration the total duration of all inbound and outbound calls Average Call Duration the average time of each call Total Cost of All Calls the total cost of all calls 9o Of Total Call Costs the percentage of the total cost of all calls Average Cost per Call this shows the average cost of each call Average Cost per Minute this shows the average cost for each minute of all calls They also allow you to drill down into an individual extension to display the call reco
154. s e Source IP the IP address and name of the application being tracked If unassigned it will be a MAC Medium Access Control address e Total Bytes the total number of bytes being used e 9o of Total Bytes the percentage of total bytes the application is using in relation to all of the bytes used by all of the applications e Avg kb per sec the average number of kilobytes used per second e Total Packets the total number of packets tracked e of Total Packets the percentage of total packets the application is using in relation to all of the packets used by all of the applications To open the Unidentified Devices report go to the Vol P menu and select Unidentified Devices Performance Director Analytics Traffic Study Trunk Group Rouke Trunk Member Time of Dav Dav of Week Dav af Manth Duration Range Packet By Route Packet By Agent Packet Time OF Davy Packet Day OF Week Network Applications Network Source IPs Unidentified Applications Unidentified Devices 2007 SyncVoice Communications Inc 147 April 2007 Next enter the report parameters such as the From and To dates and the Type of report For details on filtering please refer to the Filtering Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date SR VXIrocker Expense 5ecuribty Comaance Performance Directory Tools Searc
155. s 4 00 pm 179 9 ms 70 2 ms 74 5 ms SD pra 152 2 ms 66 1 ms bane ms Totals 24 item s 276 8 ms 72 2 ms 115 0 ms Packet Delay By Time of Day 0 E E E E E E E E E E E E E E E E E E E E E E E E im m im im im im im im im im im m cL CL ou 23 cL cL cL a a mE a cL ce ce ce ce e e c c ce ce ce ce ce ce ce ce ce ce e e ce ce ce ce o a 9 o a al al 8 8 al 8 8 al 8 8 8 8 82 82 8 8 oussc g EN Te P Du uw E F oo c ES Em EY T P e Umi a P oo c Time Of Day Jitter By Time of Day ms Yanga Jitter PI ae 2 00 pm 2 00 pm 4 00 pm 5 00 pm 8 00 pm 7 00 pm 2 00 pm 2 00 pm 10 00 pm 11 00 pm E a e e 12 00 am 1 00 am 2 00 ami 3 00 ami 4 00 ami 5 00 am 8 00 am 7 00 am 8 00 am 8 00 am 10 00 am 11 00 am 12 00 pm Time Of Day 2007 SyncVoice Communications Inc 137 April 2007 Packet by Day of Week Report The Packet by Day of Week report displays summary data of all packets by the days of the week To open the Packet by Day of Week report go to the Performance menu and select Packet Day of Week Performance Director Analytics Traffic Study Trunk Group Route Trunk Member Time of Dav Dav of Week Dav of Month Monthly Duration Range Packet By Route Packet By Agent Packet Time OF Day Packet Day OF Week Network Applications Network Source IPs Unidentified Applications Unidentified Devices Next enter the report parameters such as t
156. s 0 0 ms 0 0 0 0 Totals 7 item s1 276 8 ms 10 3 ms 115 0 ms 5 4 ms 7 3 0 1 Packet Delay By Day Of Week 3 3 x a 3 3 3 2 2 E E z E i 3 i E j 5 z Day Of Week Jitter By By Day Of Week 2007 SyncVoice Communications Inc 139 April 2007 Network Applications Report The Network Applications report also referred to as the Network App report shows summary data by application name and displays the bandwidth used by the applications within a given period of time It lists summary totals including e Application the name of the application or if unidentified the port number being tracked e Total Bytes the total number of bytes being used e 9o of Total Bytes the percentage of total bytes the application is using in relation to all of the bytes used by all of the applications e Avg kb per sec the average number of kilobytes used per second e Total Packets the total number of packets tracked e of Total Packets the percentage of total packets the application is using in relation to all of the packets used by all of the applications To open the Network Applications report go to the Performance menu and select Network Applications Performance Director Analvtics Traffic Study Trunk Group Rouke Trunk Member Dav of Week Duration Range Packet By Route Packet Bv Agent Packet Time OF Dav Packet Day OF Week Network Applications Network Source IPs Uniden
157. s edited e Options this link allows you to add or delete columns from your report 2007 SyncVoice Communications Inc 155 April 2007 Click Update to finish creating the org view Expense 5ecuribty Compliance Performance Directory Tools Search Logout Updated Edit Orq Directory View Org Directory Home Org Directory Views lcd e Hame Sample Org Directory View Description Sample view for the vXTracker User Manual 5 2 Max Records Enabled Show Active Show Retired PEDES Attendant Number Extension Acd Position After updating the Auth Code GLUDI E Ulae Client Delay Columns link to add Created 04 02 2007 11 20 08 all desired columns Updated D4 26 2007 12 48 27 Options Org Directory Views Columns Click Update to finish creating the org view Once updated click the link to Org Directory View Columns to add the specific columns that you want available for this view 2007 SyncVoice Communications Inc 156 April 2007 To add columns simply select a column name from the Create New Column drop down menu and click Create Repeat this for as many columns as you wish to add Expense Security Compliance Performance Search Directory Tools Logout Org Directory Views Org Directory Home Sample Org Directory View ki Field Visible Allow Fitter Order Index Sortindex AccessKey Allow break Created Updated O records Check All Uncheck All Select the d
158. ses UEM UE eR UREEUECEUERATEEUNETEE KM NES 32 Emailing TODOS isses us iduuszusaauusu E EEEESRNFE NKERANEE aa REM RES 35 Exporting 10 EXCOl e scosesesuuax san vaRE SERE kavEFasCvRVa Qe ERR CU EREEERKEREWERE NE ENERGIE M NE RV EUM LEE 36 SAVING uizjofelgt Eenat ec 38 TIENGING Repor S tT a aa aa 39 SOMING REDON Dala MN ET ET TNT 42 Sorting Extension Report Data 5 22esauuuanunan manunakcwaReRaREMaRERERCEERERAR E WERE KRR CE ER ERRARE 43 VATTACKEF ANAVO S cssacssesvsM a ENSURE EREEML ME SEES BARN MERE NENNEN NEUES 44 Expense ANAIVIICS iscssaeusussssEuAEEREEREE SE EE ERIMA E MR MERI M EE EIESEAMEI MM EM MN NENEEMPEENE ME 44 Building an Expense Analytics Report c cesse eere ena un neni nuuauun naue 44 Section 1 Spend Analysis Summary eeeeeeeeee eere eere 46 Section 2 Carrier Trunk Contracts amp Commitments Leere 47 Section 3 Carrier Tariff Analysis osessusastusuev ad iuederawsaeuivazuMsbrEEUSN UNI DFKIMSM ENS 48 Security Compliance Analytics oeeseeeeeeeuen uuu esses uuu sees 49 Building a Security Compliance Analytics Report eere 49 Section 1 Audit Irall Search iiiicuessssesuseesseseuassuaszuasssasura Eae RERa sS Re REERSERARERA EE EEE 51 Section 2 Security Statistics amp User MAC sese e eee eee eere on nnne 51 Section 3 Real Time Rule Alerts
159. sired FN Houston SBC Inbound Toll 001 SE Trunk Groups Division Houston MCI 002 MCI Org Select Trunk Group Route auth Code Type and Route Call Type Trunk Graup R aute Trunk Call Properties Account CallerId Dialed cost DONIS Duration Fhone Number Click Save Geography Changes Country Sube Clear State Assign Work Rate Work Rate VoIP Data System Agent Performance Route Source IP Address Dest IP Address Application Host Type Ip Mapping Clear All Filters Finished Setting Options Internet 2007 SyncVoice Communications Inc 22 April 2007 Next click the link to Trunk type in the desired Trunk Member click Save Changes and Finished Setting Options Once again this will bring you back to the Report page where you can run the report by clicking the Build Report button a http mavericks syncvoice com SyncVoice VX Tracker Microsoft Internet Explorer Sele Filters Trending Type in Trunk Member o filter your report please select enter any combination below Time Trunk Member 00112 Time af Day Click Save Changes Org Save Changes Division Department ser tension tuth Code vpe and Route Call Type Trunk Graup Raute Trunk Call Properties Account CallerId Dialed cost DONIS Duration Phone Number Geography Country Site State Assign Work Rate Work Rate VoIP Data System Agent Performance Route Source IP Address Dest IP A
160. smith Claire Irvine Extension 5046 Claire Smith M Smith Martinez Cynthia Irvine Extension 5654 Cynthia Smith Martinez M Smith Erin Erin Smith M Smith Evelyn Evelyn Smith M Smart Floralyn Irvine Extension 2400 Flaralyn Smart M kadarusman Jason Jason kadarusman M smith Jeremy Jeremy Smith M Grensmeyertr Leila Irvine Extension 4312 Leila ArensmevyerJr M Smith Linda Irvine Auth Code 2577 Linda Smith M Smith Linda Irvine Extension 243 Linda Smith M Smith Linda Irvine Extension 2577 Linda Smith M Smith Mark Irvine Extension 5651 Mark Smith M Smith Mary Irvine Extension S908 Mary Smith M Smith Michael Irvine Extension 4308 Michael Smith M Chism PT James PT James Chism M Rasmussen Sam Sam Rasmussen N 2007 SyncVoice Communications Inc 163 April 2007 Next type in the entire name or word FSRVXIracker Expense 5ecurity Compliance Performance Directory Tools Search Logout Sample Org Directory View Org Directory Home Lest Name Alt mi SSCS Firstname O ac OO Status Idle amp f 3 d n n Search Results Last Name First Name AE First Last Voice Mail Smith Bob Irvine Auth Code 2579 Bob Smith MN Smith Bob Irvine Extension O Bob Smith M Smith Carmen Irvine Auth Code 2580 Carmen Smith MN Smith Carmen Irvine Extension 2103 Carmen Smith M Smith Claire Irvine Extension 5046 Claire Smith M Smith Martinez Cynthia Irvine Extension 5654 Cynthia Smith Martinez M Smith Erin Erin Smith M Smith Evelyn Evelyn Smith MN
161. sql 1149 test upgrade In Out Month 03 25 2007 00 00 00 04 25 2007 23 59 59 Customize o5 of o af Avg Avg Cost Total z Total Avg Total all Month 4 Calls total Duration Duration Cost total Gost Ber I C alls o Cost per Call minute E 20 04 i 33 60 E of 64616 E bx 2 1 279 15 A 34 04 E E 40920 1 66 40 113309 56 E 2 46 a 4 470 49 z 55 95 A 2007 SyncVoice Communications Inc 126 April 2007 The call record data for each call made for each day of the month is displayed Click the link to a specific Extension to view the call record details for a specific extension RSKVXTracker Search Expense Security Compliance Performance Directory Tools Logout From 03 25 2007 8 To D4 25 2007 4 C Inbound C Outbound Inf Both search Build Report mysql 1149 test upgrade In Out Month 03 25 2007 00 00 00 d z5 2z007 23 59 59 Tools ke 3 xc H Return To Summar Customize Click an extension nth Mar link Total Calls Total Dur Avg Dur Usage Amount 20704 57646 18 2 47 1 279 05 Dates Ext Name CallerId Dialed City St Site Ln Type Rate Dur Amt ed 7326 cse abrienza 808 753 7855 OAHU ISLAND HI Main a Dugan 0 000 IE 0 00 THERE uem Main pp DP 0000 0 08 o0 E 5025 maria londono 714 481 D427 SANTA ANA CA Main d Local 0 040 0 38 0 04 eure 7186 Richard Hepburn 817 707 3477 ARLINGTON TX Main m TOE 0 000 0 10 0 00 o
162. t For details on filtering reports Options button please see the 2007 SyncVoice Communications Inc 84 April 2007 Filtering Report section of this document When finished adding all parameters click Build Report Select a From start and To End date 7 xVXIracker Expense 5ecuriby Compliz fools Search Logout From O4 26 2007 9 Ta 4 26 2007 8 Select the type of report C Inbound outbound C In Out Both serch C Options Build Report 8 c B ew 2007 SyncVoice Communications Inc 85 April 2007 Click the link to a specific phone number to view specific call record data Expense 5ecurity Compliance Performance Directory Tools Logout From j03 24 2007 To 04 24 2007 C Inbound Outbound C In Out Both seh E T 3 D ed ad mysql 1149 test upgrade Outbound Most Frequent Call 03 24 2007 00 00 00 04 24 2007 23 59 59 Customize a dot foue teala Total Avg Total Call mE Cost Cost Most Frequent all ENTE EGRE ae d eom Curation Duration ost T per per Zall minute be too oo bee Ballll 7az2 987 23r E O02 0 00 0 00 0 00 0 00 Sle Cae bag Click the Number link I 1425644 len ce ola pM ge fa SASN This will bring up a list of the extensions that were most frequently called Click the Extension link to drill down to the Extension Report Expense Security Complianc
163. t Mame CallerId Dialed City St Site Acc Ln Rate Dur Amt beo I 6674 flcourts 415 359 1594 Mey CA Main e 0 000 9 38 0 00 RUN I amp 674 flcourts 415 359 1594 E CA Main x 0 000 a38 000 P I amp 616 eztel 317 225 80817 INDIANAPOLIS IM Main EE 0 000 6 18 0 00 2007 SyncVoice Communications Inc 129 April 2007 The final page displays the Extension report with call record details for the selected extension Expense Security Compliance Performance Directory Tools Search Logout Fram n3 25 2007 E9 Ta 04 25 2007 4 Inbound Outbound Tn fut Both mysql 1149 test upgrade i Return Ta Summar In Out Extension 3 25 2007 00 00 00 4 25 2007 23 59 59 Customize Extension Extension 6674 fl courts Total Calls Total Dur i Usage Amount 205 543 18 Date w Li CallerId Dialed City 5t site Acc Lo Type Rate Dur Amt 04 09 07 SAM FRAMCISCO 022 Inbound isses I 415 359 1594 A BAL CA Main yet 0 000 9 38 0 00 Da 09 707 E SAM FRANCISCO O22 Inbound pen I 415 959 1594 GE ap CA Main Th 0 000 9 38 0 00 Da 09 07 22 Inbound l 0F 56PM I 469 Main SE qu 0 000 0 36 0 00 4 09 07 022 Inbound 07 56PM I 469 Main D13 To 0 000 0 36 0 00 04098707 i 005 Inbound e I 215 968 7642 NEWTOWN BUCKS PA Main fae uen 0 000 1 08 0 00 04 09 07 005 Inbound i a I 215 968 7642 NEWTOWN BUCKS PA Main T s 0 000 1 08 0 00 04 09 07 p 005 Inbound l P I 732 859 8049 LONG BRANCH NJ Main Mur m 0 00
164. t et a Western 13466 21 55 jB84 70 28 ME 5635 49 15 91 72018 26 2 38 15081 edd 4254052 FT 61624 170956 14 2 46 3 757 54 0 06 ES 0 02 Next click the link to the Department Org Levels vary so you may have a different Org such as Location or Cost Center to drill down to the next level Also you may have more levels in which to drill into Expense 5ecurity Compliance Performance From 04 20 2006 2 ToO4 20 2007 7 C Inbound Outbound C InjCuiE Bath search co Ol T d mysql 1149 test upgrade Directory Tools Search Logout In Out Department Detail for Division Eastern 04 20 2006 00 00 00 04 20 2007 PE E ESI gd ge SCIEN Total Total Avg Slope lately Calls Duration Duration Click the link to the Department Claims Customer Relations i Customer Service 2007 SyncVoice Communications Inc 61 April 2007 Then click the link to the desired User 2S VX Tracker Directory Tools Search Logout d Expense Security Compliance Performance i From 04 01 2007 To 05 01 2007 4 Inbound f Gutbound Infut Both QA VRT 1155 128 In Out User Detail for departmentNumber Unassigned departmentNumber 04 01 2007 00 00 00 05 01 2007 23 59 59 Customize ot pf ot pf Avg Avg Total Total vq Total Call Cost Cost User total tatal Calls Duration D
165. thern 0398 12 89 151u05 38 iianed Unassigned E s a HJ 303 07 Division E s B EE 5 teris 65136 131555 54 31 562 23 0 48 Click to sort by a different column and click again to change the sort order 2007 SyncVoice Communications Inc 42 April 2007 Sorting Extension Report Data Sorting Extension reports is done the same way as sorting any VXTracker report The difference is the results include more detail and organization For example if you click on the CallerID Dialed column header all calls will be grouped by the Caller ID for each of the calls In Out Call Summary for Anthony Norman Extension 5264 Edit 09 01 2006 09 26 2006 Resource Extension 5764 Date 011334929274501 09 03 06 o 10 25AM 09 03 06 o 10 25AM 09 03 06 O 10 254M 09 05 06 0 10 254 215 955 D420 09 03 06 OF 554M 09 03 06 07 55AM 09 05 06 OF 554M I E I Total Calls Total Dur Avg Dur 24 1568 16 ser CallerId Dialed City St Site Acc 01133492924501 FRANCE Main 01133492924501 FRANCE Main 011334929244501 FRANCE Main 1133492924501 FRANCE Main Total Calls Total Dur 4 6920 215 955 0420 PHILADELPHIA P4 Main 215 955 0420 PHILADELPHIA FA Main 215 955 0420 PHILADELPHIA P4 Main Total Calls 3 Total Dur 0 18 The Total Calls Total Duration Average Duration and Usage Amount is also separated out and included for each Caller ID 2007 SyncVoice Communications Inc 43 Re
166. tified Applications Time of Day Day of Month Monthly Unidentified Devices 2007 SyncVoice Communications Inc 140 April 2007 Next enter the report parameters such as the From and To dates and the Type of report For details on filtering please refer to the Filtering Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date 7xVXIracker Expense Security Com nce Performance Directory Tools Search Logout From 04 26 2007 9 To O4 26 2007 4 C Inbound outbound In Out Both search Options Build Report root e 92 eA B ed iad Select the type of report The following is a sample of a Network Applications summary report Expense 5ecurity Compliance Performance Directory Tools Search Logout From 03 25 2007 29 To 04 25 2007 29 Inbound C Outbound C Inf Both search J ENT 3 la a ABC Company Network Applications 04 25 2007 00 00 00 04 25 2007 23 59 59 uu EZ cem af Total E Avg Kb per of Total Application Tota Bytes Bytes sec an Fackets yP 25 606 074 0 25 606 074 0 Kb 86 9 ao 296 9 J 2 944157 344 157 6548 Http 1 877 641 2 Kb 36 2 2 469 996 a lis Fetal POP 3 422 682 3 Kb a Le 1366 Unidentified App 4219 362 665 85 Kb 30 z 25 164 Http aua 348 321 2 Kb 18 08 22 314 Printer PDL Data
167. time to begin the report Recurrence Dailw Weekly Mon TUe wed Thu Fri at Manthly Select the frequency for the report to recur Type in the recipient s email address Select the delivery type 1 Z 3 EI 2 6 T g J 1 Last result n a ns Deliver as Address systemadminiasyncvaice com For more than one address separate by commas Click Save to finish Enter a full path such as MileserverssharesfileMame csv The file name can be date time stamped like this file wy yy a Fo MM S SSdd s S amp HH 9 Si amp mm Yo SS 9s csv Update Close Window Window amp Done amp B Internet 2007 SyncVoice Communications Inc 34 April 2007 Emailing Reports To email a VXTracker report simply click the Email icon from any report page This will open the Email dialog where you will need to fill in the following e Your full name enter your name as you want it to appear in the message e Subject type in something descriptive in the subject line e Email Address this is the email address of the intended recipient For more than one recipient separate addresses by commas e Deliver As select the delivery type of the message either as in the body of the email or as an attached csv file e Email This Report click this button to send the report A http 10 0 0 171 SyncVoice VXTracker Microsoft Internet E Sele Email This InfOut Department Report
168. time periods are broken down into incremental time slots typically under a minute to over ten minutes To open the Duration Range report go to the Performance menu and select Duration Range Performance Director Analytics Traffic Study Trunk Group Rouke Trunk Member Time of Dav Dav of week Day of Month Monthly Duration Range Packet By Route Packet Bv Agent Packet Time OF Davy Packet Day OF Week Network Applications Network Source IPs Unidentified Applications Unidentified Devices Next enter the report parameters such as the From and To dates and the Type of report For details on filtering please refer to the Filtering Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date S lt VXTracker Expense Security Coc4aance Performance Search Logout Select the type of tromiD4 26 2007 3 To 0472672007 Mind C Inbound outbound In Out Both r A A A it Eji Search 1 mos E 72 73 B Ed uad 2007 SyncVoice Communications Inc 128 April 2007 This opens the report summary with the total duration of all calls for the specified time period in predefined time slots Click on a specific Duration Range to drill down to all calls within in the Duration Range RSVXTracker Directory Tools Search Logout Security Compliance Performance Expense Fro
169. ting new views You can choose columns ordering grouping saorting and define other behaviors of your views Note You can also open the new view by going the Directory menu and selecting the newly created view This is also how the view will be accessed for future editing Directory Tools Classic view Make Custom view My Console View Sample Org Directory 2007 SyncVoice Communications Inc 162 April 2007 This will open the Custom View search page Here you can type in any or all of the column field parameters with which to search by In this example we start with Last Name Simply type into the field and as you type the search results will automatically populate This dynamic search function allows you to type in part or all of a word narrowing your search the more you type SVXTracker Expense 5ecurity Compliance Performance Directory Tools Search Logout Sample Org Directory View Org Directory Home Lest Name Alt Em Sd Firstname OOo o a Status Idle Tools m k j 2 aj ni Search Results Last Mame First Name AE First Last Voice Mail smik Angela Irvine Extension 4240 Angela 4smik M SMBS Avaya Avaya SMBS N Esmaili Belinda Irvine Extension 5264 Belinda Esmaili M Smith Bob Irvine Auth Code 2579 Bab Smith M Smith Bob Irvine Extension 0 Bob Smith M Smith Carmen Irvine Auth Code 2580 Carmen Smith M Smith Carmen Irvine Extension 2103 Carmen Smith M
170. tions Network Source IPs Unidentified Applications Unidentified Devices 2007 SyncVoice Communications Inc 131 April 2007 Next enter the report parameters such as the From and To dates and the Type of report For details on filtering please refer to the Filtering Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date m d Sx VXTracker Expense 3 Security Complian NE eirectory Tools Search Logout From a4 26 2007 F To 04 2672007 E Select the type of report C Inbound outbound In Out Both Search Options Build Report v A AA M a 2007 SyncVoice Communications Inc 132 April 2007 The following is an example of a Packet by Route summary report which displays the network performance by route NetPerf Route Sx VXITracker Search Expense 9 Security Compliance Performance Directory Tools Logout From jo2 04 2007 9 To 02 10 2007 4 C Inbound Outbound Inl Out Both Sechi 1 NM Gh 2 B GD id Network Performance Route 02 22 2007 02 22 2007 NetPerf Route Max Delay Avg Delay Max Jitter a Avg Jitter ES Max Loss e Avg Lass San Jose gt HQ do 2 ms 664 ms 4 ms 97 8 ms ams Santa Barbara gt HO 01 ff oo ms 8 1 ms 115 0 ms E Totals 2 items 276 8 ms 72 2 ms 115 0 ms N Packet Dela
171. turn To Customize Summary Usage Amount 9 60 Ln Type Rate Dur Ant IGI nod Intern 0 120 Jmm m UE o06 an4 Intern 0 120 eit B 00g f nine Intern 0 120 qure o06 nod Intern 0 120 Lftee volo Avg Dur Usage Amount Lied o Ge 005 Inbound 051 To 000d 006 0 00 005 Inbound 051 To 0 000 0 06 0 00 005 Inbound 051 To 0 000 006 0 00 Avg Dur Usage Amount 0 06 0 00 April 2007 VXTracker Analytics Expense Analytics Building an Expense Analytics Report To create an Expense Analytics report go to the Expense menu and select Analytics un Im Im E Expense Analytics Division Department Cost Center User Auth Code Extension Account site Area Code ArealExchange Country State City DATS Caller ID Mapped Numbers Cost Range Call Type 2007 SyncVoice Communications Inc 44 April 2007 This will bring you to the Expense Analytics page where you will need to select a From and To date and apply any desired filters Options Select a date range amp SxVXIracker Click Build ch Logout Report to complete the process Expense Security Comg ace Pertormance Directory To From n4 n9 2007 Ta p4 05 2007 8 search Suid Repor Expense Analytics Select any desired filters Simple Step 1 Enter the From and Ta dates ar c Step Z Click Build Report a date range Advanced Click the Options button to access all the advanced
172. uration Cost i per per Calls ce mE Post Zall minute Click the link to the User Carrie Woodruff 2228 77276 George Wentworth e Jenny Cho 7292093 5 2007 SyncVoice Communications Inc 62 April 2007 This will open the Extension Report where you can see all of the calls and call details for the user VXTracker Search Expense Security Compliance Performance Directory Tools To 05 01 2007 4 C Inbound 6 Gutbound Inl Out Bath sex 7 Build Repor QA VXT 1155 128 Logout From O4 o1 2007 Toals kii ha m In Out Call Summary for Mike Anderson 2220 Extension 2220 Edit 04 01 2007 00 00 00 05 01 2007 23 59 59 Resource Extension 7770 Customize Return To summary Total Calls 14 Total Dur 17 06 Usage Amount 0 00 Date Time I O CallerId Dialed City St Site Acc Ln Type Rate Dur Amt 4a 29 07 10 50PM reng az5 9178 Main 000 023 Toll Free 0 000 O 34 0 00 04 29 07 08 45PM O S800 406 3441 Main 000 023 Toll Free 0 000 ie 0 00 O4 29 07 04 15PM oO 8ng a25 9178 Main 000 013 Toll Free 0 000 0 20 0 00 O4 29 07 01 15PM oO iaun a33 1633 Main 000 068 Toll Free 0 000 1 14 0 00 04 29 07 10 30AM rang a25 9178 Main 000 063 Toll Free 0 000 Bis MME 04 29 07 10 00AM r800 933 1633 Main 000 022 Toll Free 0 000 i i 0 00 O4 29 07 08 45AM O 500663 168639 Main 000 020 Toll Free 0 000 lide 0 00 O4 29 07 08 15 M oO S00825 917
173. w click the link to Org Directory View Columns to edit individual columns Click Update to save the changes to the Custom View 2007 SyncVoice Communications Inc 168 April 2007 To make edits to a column click the link to the desired Column Field Expense 5ecurity Compliance Performance Org Directory Views Directory Tools Search Logout Org Directory Home Sample Org Directory View ki Field Visible Allow Order Sort Access Filter Index Index Key Last I a0 E Yes D 1 L First Click the desired 39 Heme Yes Yes field 41 aE I 42 a Yes Yes 3 3 MEE m Yes Mo 4 4 5 records Check All Uncheck All Create New Column with Default Options Division Create 2007 SyncVoice Communications Inc 169 Allow break Yes Yes Yes Yes Yes Created 04 26 2007 LaS 04 26 2007 13 05 47 04 26 2007 d sae 04 26 2007 13 06 05 04 26 2007 dosis El Updated 04 26 2007 dE EE 04 26 2007 13 05 47 04 26 2007 TESI seas 04 26 2007 13 06 05 04 26 2007 13 06 09 April 2007 This will bring you to the Edit Org Directory View where you can change options For example you can click the link to AE Org Directory View and then change the Order Index Edit Org Directory View to O to make it the first field Be sure to click Update to save any changes When finished click the link to Org Directory View C
174. y By Route San Jose gt HQ Santa Barbara HO 01 Route Jitter By Route San Jose gt HQ m C H d I a m B m ua m 4 2 c im ue F aute 2007 SyncVoice Communications Inc 133 April 2007 Packet by Agent Report The Packet by Agent report shows summary data of all packets for specific agents Agents are entities that collect and transfer data into VXTracker To open the Packet by Agent report go to the Performance menu and select Packet by Agent m m eT 3 d Performance Analvtics Traffic Study Trunk Group Rouke Trunk Member Time of Dav Dav of Week Dav of Month Monthly Duration Range Packet By Route Packet By Agent Packet Time OF Day Packet Day OF Week Network Applications Network Source IPs Unidentified Applications Unidentified Devices Next enter the report parameters such as the From and To dates and the Type of report For details on filtering please refer to the Filtering Reports section of this document When finished adding all report parameters click Build Report Select a From start and To End date SK VXTracker Expense 5ecurity L omz9 15 BEBO ES Search Logout From 04 26 2007 04 26 2007 C Inbound outbound In Out Both search Bald Repo Select the type of report 2007 SyncVoice Communications Inc 134 April 2007 The following is an example of a Packet by
175. y Compliance Performance Directory Tools Search Logout Change your password confirm 7 Save Changes 2007 SyneVoice Communications 7 14 901 1445 2007 SyncVoice Communications Inc 6 April 2007 The VXTracker Homepage From your homepage you can easily navigate to anywhere in your VXTracker system Your homepage is your Live Performance Console x VXIracker Expense Security Compliance Performance Directory Tools ABC Company View General Manager Live Performance Console 2 niil capacity Trunk Capacity Paging Nancy West e T9 Navigate to any of the VXTracker reports or functions from the menu bar Remote Site Route is not responding Paging Jim Cho 11 10am Modem 2 called Beijing 01186103001 for 2hr 40m a0 Paging Eric Jones 2 51am Packet Delay is over 275ms PagiwNancyWest D 4 10am ibi Houston Irvine O01 Imine SBC k hil 13 0 24 Local s 2 20 34 ord 7 Long Calls Date User Ext Number Mapping city st Dur Cost 05 01 007 l 872 855 15 54 28 Q Peter Yorker Marketing 4970 4518 DALLAS TX 505 408 05 01 007 254666 Frisco 154229 Q Brenda Vworker Finance 4153 3334 Office Wisco TX 47 50 24 00 05001 2007 Brad Fernandez Business 3096 75 PEORIA 06 26 56 7 Development m 5836 IM ke Route Analyzer CO Route 1 ex 1000 epa scene tette vot temas ooro Route 02 Call Stats P User In
176. yncVoice Communications Inc 194 April 2007 Finally a bar chart is created showing all of the average and peak answer times for each hour of the day Avg Answer Time we gg WE pos WE g0 WE OOZL 0 00 Time Of Day Peak Answer Time ue OO 2 WE OO WE Dpo zL ce my d 50 da g ao a e un N aO AWW JBMSUy Mead Ww 20 0 75 Time Of Day April 2007 195 2007 SyncVoice Communications Inc Price It The Price It report is designed to assist you with determining the actual cost of calls By comparing the actual cost to the Price It cost you can see if the call is being priced correctly For example by entering a Rate Template phone number duration of call and clicking the Price It button you can see the Rate and what the actual Cost of the call is suppose to be You can then compare this to what is currently being charged from a VXTracker report or phone bill to determine if that is correct Another frequent use of this report is to compare different rate plans to see which is the most cost effective For example there are two sites in your company Site A makes numerous two minute phone calls and Site B makes many phone calls over 20 minutes There are several rate plans from which you can choose You then calculate the cost of all of the rate plans and compare them to what is currently being spent and select the one that best suits your needs To create a Price It

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