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CoralVIEW Administrator User Manual

1. 5 20 Abra Escon r eat esee eeatek 5 30 HORS 6 ets SoidieetiAlesdas E 4 5 Porn Gista 5 35 Station Definition cccccsesseeseeeeeeeeeeees 5 2 AS PTO teen a ee a a aati ki 4 2 G CIOSSAl Y TAA alesse A l H hardware system requirements 0006 1 4 I installing Administrator cccccceeceeeeeeeees 2 6 installing ODB API cccccceccccccceeeeeeeeeeeees 2 2 introduction about this manual cccceeeeeeeeeeeeeees 1 1 conventions used in this manual 1 2 OVVIO W nona ee sgt eee 1 1 system requirements 2 seleten delves 1 4 L libraries parameters private Gi Al UID Ch ocara ia 5 34 BIC CTC Wie EE ORTE EENT 5 34 public Administrator User Manual dial NUIMDEE acasa sd mies eserae 5 32 WAE eae sean iotaestooenaes 5 32 name retention override 5 33 UE UPLINK eiaa s 5 33 DEGIECIEC iin coke te eco ea 5 33 SHOLt NAME cece eeeecceeecceeeceeeees 5 33 MA ON Sets ees E E E 5 33 COU OVERHOS eA 5 33 Haks DFO WSIN E oc 5242 lt vseecadensivcrevatondonvectweeewetoleaes 4 5 OO cases accesses aie cc eeepc A EE N 3 1 M MAN WINdOW arrei aa ai 3 11 meni DAP ir a a Aen 3 11 4 6 SaS DAT ere E E Ea 3 12 TOO DAL s a 3 11 4 6 TCI DAL eonenn 3 11 4 6 navigating in the Administrator 4 6 P Packing otiera nn ames tues E 2 1 Phone Lock Bay Pie EA Decree a 5 28 R Routing Access software system requirem
2. SpecificTrunk Any valid trunk trunk group dial service Routing Access Network number or another Public Library dial number Enter the dial number of the outside line access code or Routing Access or Dial Service or trunk number Public or Private Library or station if a specific facility group is selected otherwise enter N If N is entered a station attempting to dial this library number must also add the outside line access code Stations equipped with a display receive the display message ENTER TK GROUP A Public Library dial number may be entered to gain dial access to a common carrier or route over a private network before the contents of the current library is dialed Administrator User Manual Administrator Forms Port List Initially the Port List form opens with no table entries You can display ports by dial number or by physical location Alternatively if required all ports can be viewed To display the Port List 1 Under Select by select a filter to apply to the port list 2 Enter filter parameters QO For Dial Number enter From Dial Number and To Dial Number range in the box to the left O For Physical Location enter From To Shelf range and From To Slot range in the box to the left Q For All no parameters are required 3 Click Retrieve The Port List appears with the following parameters regardless of which filter was used to display the port list Dial Port Type Port DB Shor
3. ccceeeeeeeeeees 5 54 PUNO AY ces te cea a tate vette E 5 55 silent MONICOTING cece cece eeeeeeeeeeeeeees 5 52 silent monitoring deny cccceeeeeees 5 52 tk groups routing ACCESS ceeceeceeeeeeeees 5 52 Voce 8 12 em Pe 5 53 VOICE PACE Mes ie crete E 5 55 WIISDCT PaCo tiaa a 5 53 Wrap UD COUE ena acaceien ca edece ctl arenneit 5 54 Wrap Up IME niiae re 5 54 D MENMING SIES inene an aeai 3 3 dennin USERS osne cece cule 3 6 E entering information in forms 00 4 4 F features control atend mSS cc ee rn 5 28 allforward allia cepa es ie 5 28 Call forward DUSY 2 ctiisditerdaceecstecteerlesesess 5 28 Call forward no ans ceeececeeeeceeeeeeeeeeeees 5 29 Caller ID restrictiOn cccecccceeeeeeeeeees 5 29 CHECK OUT arree eeke an erae eR 5 29 dial IO CK urnesra dst eRT 5 28 do not disturb nssuscsdusi enini 5 28 Index CXC OIG nol et cee ede et eed 5 29 NOt St Celay pesipesi Aapa 5 28 IAG Sa INI eee eee ee meer eee ee ere ee 5 28 ONSON beeper em ee eae eee een cee 5 29 outgoing trunk restriction 5 29 station Block ME aea a 5 29 ERINO Vois aa 5 29 Umed WC re 5 29 forms IEOW SIM eria eeteees esecete 4 5 Class OF SCIviee noari aar 5 48 Coral TIN Cen A E eee 5 56 entering information cccceeeeeeeeeeeeees 4 4 Features Conto liecina 5 24 Hardware Data canal hak ei Delle ececetetcas 5 39 Hardware Graphic Map cccceeeeeeeees 5 46 Keyset Button Programming
4. O Program Files DE S DE Apply Cancel 2 On the Options dialog select the location of the DESI application Currently this is set to the default location This will only need changing if you installed the DESI application in a different directory 3 Click OK 6 2 Administrator User Manual Printing FlexSet Labels Creating FlexSet Labels Create labels for one or more FlexSets as follows l Launch the FlexSet labeling utility from the menu bar by clicking the I icon on the Utilities toolbar or by selecting Utilities gt Create Flexset Labels Create Flexset Labels ial ES Searching for Flexset stations 4402 Possible WPL Entries MHo Type Ext Number Short Mame Full Hame leer el Inger Remove Group Members No Type Ext Number Short Name Full Hame The utility will take a few minutes to scan all the FlexSets connected to the system and create a list gt NOTE FlexSets are located according to physical type and not installation type 6 3 ENG eRe Ee ir Se ee 2 From the list of Possible NPL Entries select the required FlexSet stations and click Insert to move them onto the list below To insert all stations in the list click Insert All Click Remove to deselect a highlighted station Create Flexset Labels lolx Please choose the stations for which you wish to create labels Possible WPL Entries IE 2116 ETE lE 217 Fache JE Ss You may s
5. 200 Exp 1 and 2 tabs become available accordingly 2 Configure the Base unit parameters in the Coral FlexiCom 200 SL Base tab 5 40 Administrator User Manual Administrator Forms 3 Inthe Coral FlexiCom 200 SL Exp 1 and 2 tabs define CSLX expansion unit parameters These tabs are not available if you do not select expansion units in the General tab a Coral FlexiCom 300 and 400 Coral I Il Ill SVC By default the Hardware Data form of FlexiCom 300 and 400 is initially configured to FlexiCom 400 as shown in the figure below jen Coral 2 Data Hap Hardware Data Form Coral FlexiCom 400 1 To change the type select the required type in the Coral Type box The form changes accordingly and the title of the form indicates the selected type 5 41 Administrator Forms Administrator User Manual QO IMPORTANT Before changing Coral FlexiCom type make sure to close all other hardware configuration forms Card List and Hardware Graphic 2 After selecting the required Coral Type select the number of DBXs and other data in the General tab 3 For Coral IN SVC you can also define PPS and RPS in the Shelf Info tab a Coral FlexiCom 5000 Coral Ill 4GC The Hardware Data form of Coral Flex1Com 5000 contains a general tab and up to five additional tabs corresponding to the five cabinets available on the Coral FlexiCom 5000 You can select the number of cabinets and the Control Unit cabinet according to the hardw
6. CF_A amp LL Wes CF_NO_ANS Yes CF_BS NA YES DONT_DIST Yes Pages MAT a doo E ois COS Report 5 49 Administrator Forms Administrator User Manual 5 50 Click to print the report or click E to export the report into other file formats available formats are text htm and html If the report spans over more than one page use the Left and Right arrows on the bottom of the window to browse through the report pages A full explanation of all the available parameters is shown on the following pages Administrator User Manual Administrator Forms COS Parameters Stations and Trunks CAMP_ON Camp On Defines whether a station user can camp on queue to a busy station non answering station and busy outside line CF ALL Call Forward All Calls Defines whether a station user can forward all his calls to another destination determined by the station user CF BUSY Call Forward If Station Is Busy Defines whether a station user can forward the station s calls to another destination determined by the station user when user station is busy CF_BUSY NA Call Forward If Station Is Busy or Not Answered Defines whether a station user can forward the station s calls to another destination determined by the station user when user station is busy or unanswered CF NO ANS Call Forward If No Answer Defines whether a station user can forward the station s calls to another destination determined by the station user wh
7. CoralView Administrator The following forms are available Station Definition Page 5 2 Keyset Button Programming Page 5 20 Features Page 5 24 Libraries Page 5 30 Port List Page 5 35 Hardware Data Page 5 39 Hardware Graphic Map Page 5 46 Class of Service Page 5 48 Coral Time Page 5 56 5 1 Administrator Forms Administrator User Manual Station Definition Use the Station Definition form to program and display Wireless SLT EKT SKT FlexSet 80 120S 280S DKT FlexSet 120 120D 280 280D and DST FlexSet 120L keysets The form contains six tabs corresponding to each type of station By default the fields are blank selecting an extension number from the Dial Number listbox completes the fields with the station information I Station Definition DIAL NUMBER 2239 Pam cos gt ND WP MUSIC_NUM x PRIV_LIE AUTO_UNATT_TRANS AUTO_ANS_ _P 7 TERMIN x resscope Ld ELAPSE_TIME x ORIGIN CHECK_OUT SUTO_LTRANSFER AUTO O BLOCK MULTI_APPEARANCE SPKR_ON OFF OG_TK_REST M A_MUTED_RING PCC PRIVACY OPTION PC_ACD x EXCL_HOLD AUTO_ANS SKT HARD_HOLD IDLE_DISPLAY SEND_BUSY_IDLE LasT_NUM Yes KEYCLICK MIC M SECURITY MUSIC COMBINED_AUDIO Help OF Apply Cancel Refresh Station Definition The tabs consist of a number of different fields which display information relating to the station selected in the Dial Number listbox These fiel
8. First Name LastName Phone Change Password Add New Delete Clear Al Epp Users Definition Window 3 6 Administrator User Manual Getting Started 2 Click Add New All the fields in the window are cleared 3 Enter parameter values for the new user as detailed in the following table Field Description Range Name UID User ID A string of characters tis First Name User first name 28 alphanumeric char char Phone User phone number 12 numeric char Mandatory field 4 Click Change Password The Password Definition dialog box appears a Password Definition E nter Password R etype Password x E Password Definition Dialog Box 5 Type in the user password in the top field and re type it in the bottom field The password may contain a maximum of 24 alphanumeric characters Getting Started Administrator User Manual 6 Click OK to close this dialog box and to return to the User Definition window 7 Click Apply to save the new user in the system database The new user is added to the system In case one of the values is not valid an error message appears and the action is not confirmed gt NOTE The Apply button is not available until you enter values in the UID mandatory field To delete a user 1 Inthe UID box select the user you wish to delete 2 Click Delete 3 Inthe warning message that appears click OK to confirm the deletion 3 8 Administ
9. FlexiCom database NOTE Itis recommended that hardware configuration is done by your dealer technician However no harm will occur to the system if this information is not entered correctly the only consequence is that the Hardware Graphic Map will show incorrect information This configuration is needed only once during the life of the system If the FlexiCom physical layout changes you can reconfigure this data to match the change Read only fields in the Hardware Data form display the FlexiCom type some of the hardware components and fixed data such as number of cards location of the MCP unit etc e Coral FlexiCom 200 Coral SL Data Map e Coral FlexiCom 300 Coral I Data Map e Coral FlexiCom 400 Coral II Data Map e Coral III SVC Data Map e Coral FlexiCom 5000 Coral III 4GC Data Map e Coral FlexiCom 6000 Data Map TBD Administrator Forms Administrator User Manual Each of these forms allows modifying hardware layout parameters to provide an accurate representation of the Coral FlexiCom system a Coral FlexiCom 200 Coral SL The Coral FlexiCom 200 Data Map form contains four tabs to define the hardware layout of a Coral FlexiCom 200 unit Coral SL Data Map Oe x fk Amply Cancel Refresh Data Map Form Coral FlexiCom 200 1 Inthe General tab select the number of DBXs Database Extensions and the number of expansion units according to the system hardware layout The Coral FlexiCom
10. PCC PEM_EXIST 5 16 Administrator User Manual Protocol for Connecting a Keyset to PCC Defines the protocol type for connecting a keyset APDL DKT w APA or FlexSet to a PCC or CAP application PCC also identifies the port as being used for Automated Attendant AA via ATAA card For applications using the CSTS protocol set this parameter to CSTS_PCC For applications using any other protocol set this parameter to PCC If the keyset is not connected to any PCC or CAP application enter No PCC and PC_ACD are mutually exclusive for the same keyset If one is defined the other will automatically be set to No CAUTION This field should only be changed by a o qualified technician Please refer to the local dealer for guidance PEM Exist For Display Only Defines which PEM MPEM the system recognizes as being connected to an EKT VDK The information displays the type of configuration installed This information is automatically updated by the system 0 No PEM 40 Keys One Multi PEM 40 Keys Two Multi PEMs 80 Keys 1 Da 3 4 Three Multi PEMs 120 Keys Administrator User Manual Administrator Forms PEM_INSTALLED PICKUP PRIVACY PRIV_LIB PRM_COS SEC_COS PEM Installed Determines the database memory that is allocated for the PEM by defining the amount of PEM keys that can be used including no PEM at all Five different PEM configurations are available When allocating the n
11. a different directory The Program Group window appears System Setup Administrator User Manual 2 Coral iew Administrator Choose Program Group EI Setup will add items to the group shown in the Program Group box You can enter a new group name or select one From the Existing Groups list Program roup Existing Groups Accessories Coralview Administrator Startup cnal Administrator Setup Program Group Window 4 Click Continue to install the application under the default Coral VIEW Administrator Group Alternatively you can select a different group under Existing Groups Installation takes 15 30 minutes During the installation process a bar indicates the progress of the installation Click Cancel to stop the installation at any point during this process When the installation completes a Successful Installation message box appears You should now restart the computer gt NOTE Ifthe Setup wizard finds a newer version of a DLL file than the one to be installed click Keep in the message box that appears Administrator User Manual System Setup DESI Software Installation To install the DESI software click Install DESI and follow the instructions described in the DESI manual included on the CD ROM If a problem occurs with the installation contact DESI Telephone Labels Inc directly via their web site http www desi com 2 9 System Setup Administrator User Manual Connec
12. a number of different forms Therefore each form in the Administrator features the Links icon at the bottom left corner of the form Click this button to open a list of all Administrator forms Since all other forms also feature this button this 1s an excellent method to quickly browse between forms If the source form and the related form require the same entry the related form opens with the entry currently opened in the source form If the source and related form do not require the same entry the related form opens with no entry When this button is accessed from the Hardware Graphic Map form an additional link appears to the Hardware Data form This form is used for configuration of the Hardware Graphic Map Basic Operations Administrator User Manual Navigating Through the Administrator The Administrator offers two different ways to navigate through the application Users can choose the most suitable way to fit their needs Navigating with the Toolbars The toolbar in the Administrator operates like any other menu bar in a Windows based application The Administrator has three toolbars the Start toolbar provides access to Administrator system functions the Form Menu toolbar provides access to the Administrator forms and the Utilities toolbar provides access to the DESI Plus labeling application Navigating with the Menu Bar 4 6 The menu bar in the Administrator operates like any other menu bar in a Windo
13. engaged in a regular call 2 way this parameter may be used to define what to do with the ongoing call when another call comes in on the line Enter 3 Auto Join to automatically have a new incoming call join the call in progress when the user presses any keyset button or to have a call placed on hold join the call in progress by pressing the blinking hold button Enter 2 Auto Hold to automatically place the in progress call on hold when any keyset button is pressed The user can now continue to dial another number while the original call is held Enter 1 Auto Transfer to automatically place an in progress call in transfer mode when any keyset button is pressed The user can now continue to dial another number that will automatically transfer the call to that number Enter 0 Off so that none of these options is available Administrator Forms AUTO_ RELEASED ALL AUTO_UNATT_ TRANS BELL_UNA BLIND_ATT BLOCK Administrator User Manual Automatic Agent Release Defines whether or not the system will automatically release an ACD agent that does not answer a call within a predetermined time interval Once the agent is released no calls are transferred to him her thus improving the ACD group response time The released agent 1s automatically resumed by the system as soon as he she activates any key at the station Set this parameter to Yes to allow the system to automatically release ACD agents when they are not a
14. in the mandatory fields Name HI Password Baud Rate 8 Select the Information sheet and type in values for the field s 9 Click Apply to save the changes To delete an existing site 1 Select the site in the Name box 2 Click Delete A warning message appears and the site is erased after the deletion has been confirmed The Properties sheet displays details of the next site in the database To modify an existing site 1 Type the new value in one of the fields or more Click Clear All to clear information from all the fields Click Cancel to close the Properties sheet without applying changes 2 Click Apply to confirm the changes and save the new configuration in the system If one of the mandatory fields is still blank the Apply button appears grayed out disabled and changes cannot be confirmed 3 5 Getting Started Administrator User Manual User Definition The User Definition form allows for management of users in the Administrator system This includes adding new users deleting users and modifying existing users On initial entry to the system only one user Admin is defined This user can not be deleted gt NOTE We recommend changing the password of the Admin user for security reasons Make sure not to lose this password To define a new user 1 Inthe Start window select Start gt User Definition 4 Coral Yiew Administrator User Definition User Definition UID
15. M 9 25 01 User admin connect in at 8 46 00 AM 9725 07 with site name CORAL User admin connect in at 8 51 16 AM 9 25 01 with site name CORAL User admin connect in at 8 55 54 AM 9 25 01 with site name CORAL User admin connect in at 3 56 57 AM 97 25701 with site name CORAL ET admin E On Line J CORAL 9725 01 9 26 AM me Administrator Start Window By default the Start window displays the Administrator Loggers window that logs system information in three tabs e Connection tab keeps a record of logged in users and time and date e Errors tab keeps a record of errors that have occurred in the system e Database tab keeps a record of get update database operations For more information on the Loggers window see Viewing Administrator Loggers on page 4 7 Administrator User Manual Getting Started System Administration Site Definition The Site Definition form allows defining sites with different connection settings This saves the need to change the connection setting every time you want to connect to a different site Sites that are no longer used can be deleted or modified as needed To define sites 1 Inthe Start window select Start gt Site Definition The Site Definition form appears ial HOP Site Definition ECI Name ECI Data Bits Hi Password Bo Stop Bits DislNumber Badae S200 Country Code PO Parity None Area Code PO Add New Delete Apply Clear All Cancel Site Defi
16. POO VD ACS ae ences e a ude 3 11 4 6 Trunk Access COS aeieea 5 52 typographical Conventions 0ceeeeeeeeeeee 1 2
17. T 5 20 Feanires C onTO barona A ene eee 5 24 Feat Scena Aiasene ce mind hanna stay iastenels mada 5 28 EIDE 6 oc eee RR Se nT RP RT eR ORR RE Se ERTS Se On men RE eS oe me 5 30 PET Diane S Paramete ES aa eS a S eaten tetca els ES E S 5 32 POr LIST ena IE E N E OIN 5 35 VAG Walle Didean iea inunacasiusGeongnclavensiatunonaitianen ae Gaee anon Lene R ERED 5 39 Hardware Graphic Map ic elew ated eee ee a r E 5 46 Classo Service COS asedmondin site ohio shro sae Rite eke ee heme eee ees 5 48 COS Parainetens yaiiszscstsiaaed caieeicancoh dua O 5 51 Coral a perenne Om nee RO TO NO RTO TO ARR NE aR On NCO 5 56 6 lt Printing Flex Set Label circoscritto aae aa 6 1 UZ OS E A A EEE E A E A A TE E E E A E A A ET 6 1 POPOD 12 OL E E E R 6 1 OD E E E 6 1 DESIOEN Saia T 6 2 Creating FlexSet Lia eS or e E A aeeesenatenguts 6 3 1 Introduction Overview The CoralVIEW Administrator is a Windows based configuration and database management system of the Coral FlexiCom The Administrator offers a friendly graphical user interface which eases and speeds up the process of updating and maintaining the Coral database This is accomplished using the Administrator forms that graphically present information needed for basic configuration and ongoing maintenance of the Coral system About this Manual The CoralVIEW Administrator User Manual is targeted towards the system administrators and describes how to install initiate and operate the Coral VIE
18. The information contained in this document is proprietary and is subject to all relevant copyright patent and other laws protecting intellectual property as well as any specific agreement protecting ECI TELECOM LTD s rights in the aforesaid information Neither this document nor the information contained herein may be published reproduced or disclosed to third parties in whole or in part without the express prior written permission of ECI TELECOM LTD In addition any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden ECI TELECOM LTD reserves the right without prior notice or liability to make changes in equipment design or specifications Information supplied by ECI TELECOM LTD is believed to be accurate and reliable However no responsibility is assumed by ECI TELECOM LTD for the use thereof nor for the rights of third parties which may be effected in any way by the use thereof Any representation s in this document concerning performance of ECI TELECOM LTD s product s are for informational purposes only and are not warranties of future performance either express or implied ECI TELECOM LTD s standard limited warranty stated in its sales contract or order confirmation form is the only warranty offered by ECI TELECOM LTD in relation thereto This document may contain flaws omissions or typesetting errors no warranty is granted nor liabi
19. W Administrator management system This manual covers the operation of the Administrator application in terms of user interface and general procedures This manual complies with Administrator version 2 5 2 1 1 Introduction Administrator User Manual Conventions Used in this Manual Before you start the installation it is important to understand the symbols and typographical conventions used in this manual These conventions and symbols indicate information that requires special attention Q CAUTION Be aware ofrisk of damage to the Administrator system or its database IIE NOTE Indicates important information Typographical Conventions The following typographical conventions have been used throughout this manual Menu Options Menu options are displayed in italics The gt sign denotes a new menu option For example Station gt Station Definition gt DKT Fields Buttons Fields and command buttons are displayed in Bold Arial typeface Administrator User Manual Introduction Disclaimer The illustrations and other views telephone displays or screen captures appearing in this manual are examples used to explain how the features and controls are used Therefore what appears on the display or screen capture in the illustrations may differ from what appears on the actual equipment and some of the illustrations may represent something impossible in actual operation The function that can be used and the informat
20. Y The line might need to camp on to a busy station as an Automated Attendant service requirement Voice Mail Defines whether this station line can act as an interface for a Voice Mail system select Y or not select N or whether CoralMail 2 is connected to this line select Y When the station is an IVR Interactive Voice Response destination the IVR definition of the SLT affects the IVR operation as follows e Ifset to Yes the IVR is simultaneously enabled with the ACD waiting queue The call will not lose its place in the queue while interacting with the IVR e Ifset to No when the station user answers the call is disconnected from the ACD waiting queue Voice Page In Determines whether a keyset can be voice paged through the station speaker i e serves as the Voice Page Do Not Disturb feature when set to N Zone Page This feature enables the user to page a pre programmed group of keyset users The entire group can be paged by dialing the Zone Page access code Number of Calls Traced Defines the maximum number of incoming traced calls to be recorded The calls are recorded on a last in last out method When CALL TRACE is set to N this parameter cannot be changed and remains as previously set Administrator Forms Administrator User Manual Keyset Button Programming Use Keyset Button Programming to adapt the keyset to the user s personal and professional needs Features can then be activated or d
21. a 5 12 MA muted iNe caste seats eerste ee 5 12 C a E eacn decane ibeee 5 12 TWIT appearance 55k coed eee ces teeny 5 13 muse eaen EA 5 13 music on hold transfer cee cece cee eeeee 5 13 OB IKTE Sona ee eae cee aes 5 13 OP UIOM ies fidence Ural eden edie nddarte ieee 5 13 PX Stalone a 5 14 ONS sirane i e cat aeaea 5 14 PASSCOUG mrenea R E 5 14 RC ACD arora neil ret inane eens 5 15 E ee sacl tages el Rathod 5 16 PEM Gx 16 runna a 5 16 PEM installed errusiera 5 17 oE a o AE EA E PE al ier E 5 17 Index PAS IDe onan Rae an en Aon Soe SEO 5 17 DTI V ACY ooieoe ne a ES 5 17 Pi COS RE E E AE 5 17 ECOS er delat 5 17 SECU V esusaseenesecumecncateeace 5 18 send pusy 1016 erani nde aves cineenseese 5 18 send caller ID asore e 5 18 special speaker environment 006 5 18 SPK OM OU econiinneapr es Wwtieeiaeaci tice diees 5 18 enin eae a E 5 18 Te PATE AEE EEIT TS E E ETT 5 18 VOICE Man aaee EN 5 19 voicemail CAMP ON sies iid aeaiiai 5 19 VOICE PACE Mendore Westra suicactdes 5 19 ZONO PAE ian te ore E 5 19 sas Daiena a a diane Lanes 3 12 system administration Sitede MINION aeeai E s 3 3 ser definito sses 3 6 system requirements MENEE 11 EEE T E EA NATA 1 4 SONWANE kaaa a e a e aA 1 4 system setup connecting the Administrator to Coral 2 9 installing Administrator eee 2 6 installing ODB API ccccccceeeeeeeeees 2 2 OVEIVICW essliss hints atte ist ind ar ao 2 1 packe stacan eee acethca ete 2 1 T
22. a ae 2 9 Connecting the Administrator PC to Coral FlexiCom cccccccecceeeeeeeeeeeeees 2 10 Ds GUMS Started srice noaea eea a e OOE anaa a eoa Noea S tareni 3 1 Logging on and the Administrator Start WiIndOW 0 ccccccceeeeeeeeeeeeeeeeeeeeeeeeeeees 3 1 SVEM Ad MINS TAUON soir a e E EE E N EO a 3 3 SUS DEHDOR sees A E E 3 3 UserDe MIO ns A A S AS 3 6 Connecting to the Coral PlextCoin scssciss casi cotaausaaeisnuscnctontticacdncriasseautideads seenateadeinaadans 3 9 Connecting tothe Coralina aera ecient eae ea ea 3 9 Administr Man WIndows na r 3 11 IACI Als oonan a E 3 11 TOOD ee A E A E 3 11 a E NE 3 12 Table of Contents 4 Basic Operations aior rnea aa EE 4 1 ONC LW ose ee ects T E E ET 4 NUS tis FONDS hieni A E V E E E O A E 4 2 Entering Information in FOrms sssssssssssssssssssssssssssssssssssssssssssssssssseeeees 4 4 Browsing Forms Using Links aoc csc acct ic a dene casacden enstieeeteandnaess 4 5 Navigating Through the Administrator ccccccccccccccccccccceeceeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeees 4 6 Navicatine with the Toolbars 2 55nd ei ee eee aes 4 6 Navisatine withthe Meni Batic r e a 4 6 Viewing Administrator Log S6rs cescosertasoan Neco AN 4 7 3 Administrator Formis sssi aE EEE 5 1 OO Wy shasta n ts ca eae a N 5 1 Saton De MMOD neeo mo nee ne 5 2 Saton DefmMition Parameters sccssieiseasiaiiessisiesasieiGanaienieaitemadvidebasieameie 5 4 Keyset Button Pro Oram 8 eiei a AE
23. ain Window Following a successful login the Administrator main window appears This window provides a menu bar toolbars status bar and the main work area in which to display the various forms through which the system is maintained These tools are described in the following sections fel CoralViEW Administrator mene Start Coral Utilities Help Toolbars f ie Le F Haaren Status Bar __ E admin E On Line ft CORAL 3725 01 9 28 AM ve Administrator Main Window Menu Bar The menu bar provides access to all areas of the Administrator Toolbars The toolbars provide quick access to all Administrator forms and administrative features Getting Started Administrator User Manual Status Bar The Administrator Status bar provides information on the current Administrator session and connection settings The information is presented from left to right Name of Site Current Time EY admin MI On Line in 11 28 00 4 15 PM Current logged on user ID Current Date Status Bar 4 Basic Operations Overview Basic Operations cover general operational procedures of the Administrator application This includes the following issues Using Forms page 4 2 Navigating Through the Administrator page 4 6 Viewing Administrator Loggers page 4 7 4 1 Basic Operations Administrator User Manual Using Forms Programming and maintenance of the Coral FlexiCom using the Administrator involves entering in
24. ally placed If Exclusive Hold is not utilized the call that was placed on hold can be retrieved by any other Keyset member of your Boss Group This feature can be utilized for a specific call or for all calls Check Out Places the station in Check Out status When deactivated the station is in Check In status This is a toggle feature Timed Call Forward Allows re routing a call to another destination according to the time period defined system wide This feature is the same as Call Forward All except that it operates at specifically designated hours Caller Identification Restriction Restricts the presentation of the User s telephone ID number at the calling party s destination 5 29 Administrator Forms Administrator User Manual Libraries The Libraries form has two tabs Public Libraries and Private Libraries To switch between the two libraries click Private Libraries or Public Libraries The form changes accordingly amp Libraries Public Libraries Private Libraries Public Public Library k79 Short Hame BLAME Full Marne COM_ 2001 ToL Ove reid Mame Retention Override Protected DialNum out oo F z Hep Ok Apply Cancel Refresh Libraries Form Public Library e Public Libraries used to establish an abbreviated common access to frequently dialed numbers The Public Library is also known as the system wide speed dial For public libraries select a library numb
25. and the calling party hears a ringback tone When set to No the called party does not receive any indication and the calling party receives a busy tone Music Number Determines the background music source to be sounded from the available options Music On Hold Music On Transfer Defines which music source 1s sounded on the called party s line when the station places a call on hold or transfers the call Outgoing Trunk Restrictions Determines whether a station cannot originate any outgoing trunk calls Yes Restricts outgoing trunk calls No No restriction Ring Type For Multi_Appearance 4 Waiting Call Determines whether the muted ring tone at the station is sounded continuously or in one burst This parameter is relevant only when M A MUTED RING is set to Yes When one burst is selected the duration is determined by a system defined parameter Yes One burst No Continuous Administrator Forms OPX_STATION ORIGIN PASSCODE Administrator User Manual Over Public Exchange Station The OPX station defines whether to light the message lamp indicator on SLT stations For SLTs that are directly connected to and operated from the Coral FlexiCom set this option to No and the station lamp will light for waiting messages For SLTs connected to the Coral by means of another PABX or through the CO this option should be set to Yes disable message lamp to prevent high voltage pulses from being sent over long dista
26. are layout of the system 9 42 Administrator User Manual Administrator Forms U Coral3 4GC Data Map a Duplication es MSX AMEX ADK MEX Number Of Cabinets 1 Contol Unit Cabinet 1 gt mj Apply Cancel Refresh Figure 1 Hardware Data Form Coral FlexiCom 5000 To specify the number of cabinets 1 Inthe General tab select the required number in the Number of Cabinets box The selected number determines how many Cabinet tabs become available In the example in Figure 1 the number of cabinets is 1 Therefore only the Cabinet tab is available 2 Inthe Control Unit Cabinet box select the cabinet that hosts the Control unit The control unit always resides on the lowest shelf of the cabinet and cannot be more than two cabinets away from any cabinet For example 5 43 Administrator Forms Administrator User Manual 5 44 If the number of cabinets is five the control shelf must reside on cabinet 3 If the number of cabinets is four the control shelf can reside on cabinet 2 or 3 If the number of cabinets is three the control shelf can reside on any of the shelves Each cabinet tab that becomes available hosts a subsequent General tab and up to four Shelf Info tabs In the general tab of each cabinet select the number of shelves in this cabinet According to the selected number Shelf Info tabs become available In the following figure the number of shelves is 3 Therefore three Sh
27. ate button labels to be printed out for the FlexSets The DESI Labeling System 1s used to label the buttons on the FlexSet DESI Plus is a user friendly and powerful telephone designation strip program which enables an office printer to quickly create labels custom designed for the various FlexSet models The sheets of peel off stickers are provided to label the FlexSet buttons with names and phone numbers To choose the appropriate label sheet layout designated for the specific FlexSet model refer to the table below Paper size A4 Label Sheet Catalog Details FlexSet Model 7244 7400420 26 buttons with Navigator 1244 7400421 28 buttons 280 280D 7244 7400422 10 buttons with Navigator 120S 7244 7400423 12 buttons 120 120D 120L 7244 7400424 40 buttons Paper size Letter 8 x 11 Label Sheet Catalog Details o FlexSet Model 7244 7400430 26 buttons with Navigator 280S 1244 7400431 28 buttons 280 280D 7244 7400432 10 buttons with Navigator 120S 7244 7400433 12 buttons 120 120D 120L 7244 7400434 40 buttons CRUE Ha So Ln 220000002 CUM DESI Settings Before you can print any labels you must first direct the Administrator to locate the DESI application This does not need to be repeated once it is set 1 From the menu bar select Start gt Options Dest setting Please select the folder in which DES application resides ol Dy Program Files EEEN I DDF 405 Filters C Setup Path
28. ation This parameter is normally used when data through a modem facsimile or similar device is being transferred This parameter is not used Send Caller Identification For network calls this feature defines whether the calling station s ID number is displayed on the called party s station Special Speaker Environment The speakerphone installed in the DKT is designed to cope with two states of environmental noise Any DKT can be adapted to Environment Noise 1 or Environment Noise 2 Two Speaker Phone acoustical environment selection choices exist e Normal Acoustical Environment Noise e 2 Special Acoustical Environment Noise Speaker On Off Determines whether the Speaker key is used as a speakerphone key N or as an ON OFF connect release key Y Default values Yes First keyset Attendant No All other keysets Terminate Determines whether a station may only terminate receive calls and therefore not originate calls Select Yes to PREVENT the user from making calls Type Identifies the SLT station as having rotary pulse dial or DTMF dialing 0 Rotary pulse dial only 1 Rotary and DTMF Administrator User Manual Administrator Forms VM_CAMP_ ON VOICE_MAIL V_PAGE_IN ZONE_PAGE OF CALLS_ TRACED Voice Mail Camp On Enables the SLT line serving as a Voice Mail interface to camp on i e set system to redial when called party is free to a busy station when defined as
29. automatically updated by the system Identifies the EKT has having a KSI interface The KSI Interface provides the capability to connect SLT units in parallel with EKT units When a system is defined as KSI the SLTs and EKTs are completely synchronized The KSI interface provides ringing signals hookswitch control and signaling as well as Message Waiting indications for the SLT Examples of SLT devices and their usages include Standard Cordless Home telephones Facsimile machines Answering machines Modems Additional telephone in hotel suite KSI Type EKT To SLT Interface Identifies the parallel SLT as having rotary pulse dial or DTMF dialing To use a DTMF telephone an 8DRCM card must be installed in the system Select 1 to permit DTMF and pulse dialing on the same line called MIXED SLT This parameter is relevant only when KSI is installed see KSI above When the KSI is not connected set KSI TYPE to O Administrator Forms Administrator User Manual LANGUAGE LAST_NUM M A_MUTED_ RING MIC Language A maximum of 4 different languages can be loaded per one Coral system This option determines which language is used by the keyset Language is user modifiable This parameter is relevant when DISPLAY SIZE is not set to 0 The correlation between Default 2nd 3rd and 4th set of messages is fixed by the manufacturer for each system Entry cco language CC2 6 Default English English English English E
30. av and International treaties Unauthorized reproduction or distibution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law ODB API Setup Welcome Window 3 Read the information presented in this window and click Next to proceed or Cancel to exit 2 3 System Setup Administrator User Manual 2 4 Choose Destination Location Ea Setup will install Coral ODE AFI Actives Control in the following folder To install to this folder click Hert To install to a different folder click Browse and select another folder Tou can choose not to install Coral ODB API Actives Control by clicking Cancel to exit Setup Destination Folder De WCoral ODE AFI Actives Control Back Next gt Cancel ODB API Setup Destination Window In the Destination Location window click Next to proceed with the installation or click the Browse button to select a different folder for the installation The Setup wizard starts copying files into the specified directory Allow the wizard a few minutes to finish copying files At any point in the procedure click Cancel to stop the installation The Setup Complete window appears when copying files is finished Administrator User Manual System Setup Setup Complete ODB API Setup Setup Complete Window 5 Click Finish to complete the ODB API software installatio
31. ctive Automatic Unattended Transfers Automatically transfers unanswered calls after a programmable period Applies only to Attendant Stations ATT must be set to Yes When set to Yes the attendant console will go into unattended mode automatically and all incoming calls will be refused When set to No the attendant console will remain idle Bell UNA Group Defines whether the idle display of the GKT will show the telephony features relevant to a Bell UNA group allowing activation via the Soft Keys Set this parameter to Yes if the station user is a member of a Bell UNA group Blind Attendant Identifies the keyset as being connected to a proprietary console for the visually impaired VSM To transmit aural messages the keyset should be equipped with a display unit because the voice messages are linked to the visual messages When this parameter is set to Yes LANGUAGE must be set to English Block Calls Blocks the station from originating or receiving all internal and external calls Administrator User Manual Administrator Forms BOSS BUT_NUM CALL_TRACE CCR_TONE Or COLLECT_CALL_ REJECT TONE CHECK _OUT COLLECT_CALL_ REJECT TONE Boss group Defines whether the idle display of the GKT will show the telephony features relevant to a boss group allowing activation via the Soft Keys Set this parameter to Yes if the station user is a member of a Boss group Number of Buttons Displays the
32. ds are editable and allow you to update the station information through a list of available options in the listboxes For more information see Entering Information in Forms on page 4 4 Administrator User Manual Administrator Forms At the lower right of some of the screens are two buttons Prev and Next e Click Next to show additional fields e Click Prev to return to the previous display A full explanation of all the available parameters is shown on the following pages These parameters are listed alphabetically for easy reference Note that gt NOTE Some parameters are relevant only for specific station types Administrator Forms Administrator User Manual Station Definition Parameters ACTIVE DPEM ID S ALERTING _ MAKECALL ALTERNATE_ LINE_ID ANNOUNCER Active DPEM Digital Programmable Extension Module Ids Determines whether the system recognizes the presence of a DPEM FlexSet 40B connected to a DKT This parameter displays the number of DPEMs connected to the selected keyset 1 One DPEM 40 Keys 2 Two DPEMs 80 Keys 3 Three DPEMs 120 Keys Alerting MakeCall When the Coral FlexiCom has been instructed to connect two ports stations this feature determines whether the called station rings as follows Entering Y causes only the calling station to ring Only after the calling keyset is answered does the call go through causing the called station to ring Entering N causes both stations
33. e FlexSet User Guide enter the number directly in the Function Dial Number listbox to override all other fields The label of this function dial number automatically appears in the Label box 4 Click Update Form to update the Keyset Button Programming form 5 Click OK or Apply to update the Administrator database 6 To change stations within the Keyset Button Programming form select a new station number in the Station listbox 9 22 Administrator User Manual Administrator Forms 7 To print button labels click the a icon at the top right hand corner of the form Special paper with perforated button labels CN 7244 7400406 DKT Blank Labels can be acquired from the manufacturer 5 23 Administrator Forms Administrator User Manual Features Control 9 24 The Features Control form allows you to modify the features list of dial numbers that can be activated either from the Administrator or from the Attendant Console Dial numbers can be SLT or keyset stations To program features 1 Under Port Numbers select the dial number type and range Available dial numbers for the selected type and range appear in the Port Dial Numbers list below Features Control Port Numbers Coral Explorer lJ Kepset E 444400 444400 vE 444407 444407 E 444409 444415 E 444458 444458 fd 2113 2113 fere 7 2124 2124 Hy 2194 2194 oOo Fel Fort Dial Numbers DEEE gt tna Featu
34. eactivated at the press of a programmed button Features requiring feature destinations such as Divert Call can also be programmed on a keyset button for immediate activation of the feature The number of programmable keys varies according to keyset type All keysets include four Fixed System keys numbered F1 to F4 located on the lower left hand corner of the keyset that are defined system wide Changing the programming for one of the Fixed System keys at any station automatically updates this button system wide Flexset2805 3 Dpem Station 2193 lafa i fo SBS a E NEA EAEE ES A ST a Ry A PP net Hold ir FER DOE SOO me o E isy S tie ERE Tea ae ie Bevin ean mae ees oo ie oe a T a ae i Help me Apply Cancel Refresh Keyset Button Programming FlexSet 2805S 5 20 Administrator User Manual Administrator Forms Select an extension number in the Station listbox Place the mouse pointer over one of the programmable keys A ToolTip appears showing the content of the button and its dial number The button label 1s generated automatically by the Administrator and indicates the programming content of this button For example e Stations station name if available or station number e Feature abbreviated feature name e Network number the string Net e Trunk Group name if available or trunk group number Icons of Digital Programmable Extensio
35. earch sort and filter records in the same way as the Port List see page 5 37 3 Click OK to open the DESI Plus application database automatically populated with the FlexSet stations selected If a FlexSet has one or more FlexSet 40B attached the DESI Plus will also display these 4 Select a FlexSet from the list on the left pane and the label information for that station will appear on the right pane Administrator User Manual Printing FlexSet Labels fr DESI Plus Untitled Jal x File Edit View Format I Extension Zoom Help E ie Extension 2002 Flexset 2805 for saac_Ben Yair_ cl 26 Isaac Ben Yair eci 26 llan_ Namir PH O eci 40 llan_Namir Dpemt z eci 40 llan_Namir Dpem2 i eci 26 Rachel_Cohen aoe pe 635 620 ae 9 0535294 mm i T 002 E 997140 794 w 9 0553045 HF peme sre 6301 6417 C gt ser C 9 099584 ae 6301 6417 a Bet 541 5974 Ni 6 extensions in database You can now modify label names add pictures and more as required as described in the DESI User Guide included on the Administrator CD ROM gt NOTE The information displayed is stored on the Administrator Nothing is saved on the DESI application until you press Save Ensure that you Save before you close the application or the changes you made will be lost 5 You can save the information to the DESI database at any stage 6 Print the required labels by clicking the toolbar icon as described in
36. ed destination is dialed only after a defined time out period Dial Lock Locks the telephone against unauthorized usage Hot Station Delay When activated a station rings another station or automatically connects to a paging device or automatically dials out when the handset is lifted and no digits are dialed within a short time 10 120 seconds depending on the system As opposed to Hot Station Immediate where the programmed destination is dialed immediately after an off hook condition Administrator User Manual Administrator Forms TERMIN ONLY ORIGIN ONLY ST BLOCKING O G TK RESTR CF NO ANS EXC HOLD CHECK OUT TIMED FWD CLR_ID RESTR Station Terminating Only Prevents the station from originating any calls Calls can only be received at this station Station Originating Only Blocks all incoming calls This station can only originate calls A caller to this station hears a reorder tone Station Blocking Prevents the station from making or receiving calls A caller to this station hears a reorder tone Outgoing Trunk Restriction Prevents the station from making outgoing trunk calls Call Forward No Answer Allows re routing a call to another destination When activated calls are re routed only when the station is not answered after a defined time period Exclusive Hold in Boss Group Ensures that a call placed on hold can be retrieved only at the station where Exclusive Hold was origin
37. eless station user can program the programmable keys and PEM MPEM DPEM when provided Adjust Ring Level Frequency Cadence Determines whether a keyset station user can adjust the keyset ring volume frequency and cadence levels Incoming Voice Page On Off Determines whether a keyset station user can activate the voice page on off feature This allows blocking or permitting the keyset from receiving private and or zoned page calls 5 55 Administrator Forms Administrator User Manual Coral Time The Coral Time form is used to set the system time and date Coral Time my EEE Coral Time To set the system time and date 1 Inthe Coral Time box type in the required hour or use the arrows to change hours and minutes 2 Inthe Date box click the down arrow The Date Navigator appears Sun Mon Tue Wed Thu Fr Sat 26 27 20 29 30 1 2 3 4 DE 7 8 9 10 11 12 13 14 Tf 18 19 20 21 24 25 256 2 20 3J 1 2 3 4 a Today 12 5 00 5 56 Administrator User Manual Administrator Forms 3 Click the month name and then select a month in the list that opens to quickly go to another month Alternatively use the Left and Right arrows to move between months 4 Click a date to set the system s date A red circle marks today s date 5 Click the year and then scroll up or down to go to another year 5 57 6 Printing FlexSet Labels After entering station information into the Administrator you may cre
38. elf Info tabs are available Y Coral3 4GC Data Map Bap Hardware Data Form Coral Flexicom 5000 Cabinet 1 General Tab Administrator User Manual Administrator Forms Use the Shelf Info tabs to define the required hardware layout of the system Parameter Description Shelf Physical Location Shelves in the Coral FlexiCom 5000 system are numbered from the bottom Range is 0 to 3 according to the number of shelves selected for the cabinet Shelf Logical Location This is the FlexiCom logical address of the shelf and is numbered 0 to 15 in duplication system O to 7 in non duplicate system The range shows even or odd numbers according to the PB setting The user should indicate for each physical location the proper shelf logical address or indicate No Shelf in this location Select Yes or No according to the system hardware configuration RPS Select Yes or No according to the RPS system hardware configuration select Yes for a shelf in a remote location Remote Site Name Available only if Yes is selected in the Remote box The name will appear in the Graphic Map PB Card PB and PB 24 generate an even range values of logical locations No PB generates an odd range of values 5 45 Administrator Forms Administrator User Manual Hardware Graphic Map The Hardware Graphic Map form graphically displays the FlexiCom system configuration The picture that 1s displayed depends on information entered at the time o
39. en user station is not answered CONF Conference Defines whether a station user or trunk can use the Join a Meet Me Conference or Progressive Add On conference features DND_WP Do Not Disturb Whisper Page Defines whether a station user can prevent other users from whispering to their station while engaged in conversation Yes allows the user to use the Do Not Disturb Whisper Page function DONT_DIST Do Not Disturb Defines whether or not a station user can activate the Do Not Disturb block incoming calls feature 5 51 Administrator Forms GROUP PICKUP HOLD MESSAGE PAGE PAGE Q PTRN_TABLE SILENT_MON SILENT _MON_ DENY TK_GROUPS ROUTING ACCESS 5 52 Administrator User Manual Group Pickup Defines whether a station user can answer any ringing station in his own user group by dialing the Group Pickup code Hold Defines whether a station user can place a call on hold Message Indication Defines whether a station user or E amp M trunk may leave a message indication at a destination station where the destination is a keyset or SLT equipped with a message waiting lamp Public Address Defines whether a station user can activate the RMI ASU RLY1 CKT7 on the RMI ASU or CKT 23 on the 83DRCM card page loudspeaker typically used for the public address system This option is relevant only when a second music source is not connected to MP 2 Page Queue Defines whether a station us
40. ents c0008 1 4 start WING OW iin is det atelectasis Bhs 3 1 station definition parameters fF Ol CANS micenea 5 19 active DPEM UD i c ccce c03 de a watched 5 4 alerting makecall asieran enken 5 4 altermate line IDo snasao ee 5 4 ANNOUNCE tuveasinestiesine 5 4 aN Ge che ats 0 k hae ene eee eee 5 5 attendant esien E 5 5 AULO ans VOICE pase asiste ee aiies 5 5 Administrator User Manual auto hold transfer off cccc cece ceeeecee ees 5 5 auto released allossiriir ewer sann a eaa 5 6 auto na tt ANS onana otea 5 6 MOAS eta a a hl tla ts Sel iat 5 5 bel UNA ee em eee ea rte a ee 5 6 blind attendant ee eeecceeecceeeeceeeee 5 6 IOC Kk Cal Sees ccahs cincasenacenidiee attagtecnvecerneehes 5 6 BOSS GlOUD eneren E aee iea 5 7 purton Number narea EE 5 7 CANE AC EAE ANEN E E ET 5 7 CME CK oulan aa r E 5 7 collect call reject ton rien oaen 5 7 combined di es ei aeii t ai 5 8 display SIZE cacenni Ue 5 8 DINDDW PP oiire ie escentie de 5 8 PIS ayeee e a ae 5 8 elapse ME rero iten E 5 9 Ekel NOM tesao ae e ENEAS 5 9 GE T eae a 5 9 CKT Hintern 5 9 CLOUD ealta ao State ate tia 5 9 hard Gl Cisne tit tin alia iets 5 10 hook flash relevant eee ccceeece ee ees 5 10 Kledi pla ae eae ees a 5 10 installed DPEMS 2 00 ec cee ccc eeeeceeeeceeeees 5 10 KY ClIC EA E A eet E A 5 11 a E E T ETR E ETT A 5 11 RSC sce eee eerie 5 11 AM OUAC 6 25 a Aoi certtss task eve ae a eine 5 12 VAS CVT feel ts cae cas e ea a
41. equired 1 Click the heading of the column you wish to sort 2 Right click and select either Sort Ascending or Sort Descending The port list is sorted accordingly and the sort parameter is indicated in the status bar of the form See page 5 37 o Adding Additional Filters Further condense the Port List by filtering a specific parameter 1 Select the required column 2 Right click and select the Add Filter option 3 Enter the specific text or number that you would like to view For example in the Slot column you may wish to display only the ports in Slot 7 The current Port list is re filtered according to the new filter 1 e only Dial Numbers that reside on Slot 7 are displayed in the Port List The filter information is indicated in the status bar of the form a Refreshing the Port List To return to the original Port List format right click anywhere in the list and select Remove All Filters 5 38 Administrator User Manual Administrator Forms Hardware Data gt The Hardware Data form provides hardware information pertinent to the Coral FlexiCom connected to the Administrator The Administrator downloads this data from the FlexiCom and allows configuring physical data in order to build an accurate representation of the FlexiCom This is then displayed on the Hardware Graphic Map form on page 5 46 Configuration of physical layout data is done when setting up the system and is saved into the
42. er in the Public Library list Continue to define or change values for the library parameters below 5 30 Administrator User Manual Administrator Forms e Private Libraries used to establish an abbreviated personal station specific access to frequently dialed numbers The Private Library is also known as personal speed call For private libraries select a Station Number and a Private Library number Continue to define or change values for Enter Dial Number and Specific Tk parameters A full explanation of all the available parameters is shown on the following pages 5 31 Administrator Forms Administrator User Manual Libraries Parameters Public Libraries Dial Num Dial Number Defines the number to be dialed for the selected Public Library Do not include trunk or routing access number here These should be entered in the SPECIFIC TK option Various dialing instruction codes can also be utilized for external dialed numbers The Dial Number can also be changed at the Attendant console when the console has the appropriate COS Code Instruction Dx Delay of x seconds where x 1 9 E0 Stop dial Keyset display shows El Outpulse wait period E2 Send following digits as rotary pulse E3 Send following digits as DTMF E4 Inhibit display E5 Turns display on E6 Wait for dial tone E7 Not used E8 Display on Keyset display E9 Calibrated opening flash on trunk Keyset display shows hf Ful
43. er or E amp M trunk call can place a call on page queue Pattern Table Defines a pattern table for this COS Silent Monitoring Defines whether a station user or E amp M trunk is allowed to monitor any system port station trunk etc in any state without the monitored party receiving audio or visual warning Silent Monitoring Deny Defines whether a station is protected against other users from monitoring its calls Trunk Groups and Routing Access Identifies the Trunk Groups and Routing Access which may be used for outgoing calls when this COS is defined for the Station or Trunk Administrator User Manual Administrator Forms V_PAGE WHISPER_PAGE Voice Page Defines whether a station user can voice page a keyset Whisper page Defines whether a station user can use the Whisper Page feature When set to Y the station can page one party of an ongoing conversation The party on the other end of the ongoing conversation does not hear the whisper page 5 53 Administrator Forms ACD CALLS_WAIT LOAD ID LOG_IN OUT RELEASE_ RESUME_ALL RELEASE_ RESUME_SINGLE WRAP_UP_CODE WRAP UP TIME 5 54 Administrator User Manual Calls Waiting Determines whether a station user can view the number of waiting calls for any ACD group Load ID Determines whether an ACD member can load an ID number Login Logout Determines whether a station user can login or logout independently of the ACD group Also defi
44. f installation by your dealer gt NOTE If the hardware graphic map does not precisely display the hardware configuration that you have please contact your local dealer to configure The following figure illustrates a Hardware Graphic Map of the Coral FlexiCom 400 system Coral 2 Graphic Map RO kax anrorononarta onpofononoroaontontaoanta oom EA Ea CA Boe C a i a i a i a h a j a a CHOHOCOHOHOHSO CHOHCHOCHOHOHOCOHOHS 4 zizi zi izji izjiz zizi en zi zizi ee ne SEES 7 aa a Witenes ae aa lal plasty Help OK Apply Cancel Refresh Hardware Graphic Map Coral FlexiCom 400 5 46 Administrator User Manual Administrator Forms The LEDs on the card denotes the status of the card e Green active e Red not active any other status a Viewing cards information Right click a peripheral card and select Card Information in the shortcut menu that appears Information relating to the card appears in a yellow box to the left of the card Version 14 Sub Version 22 gt NOTE Double click a peripheral card to open its Port List form You can then proceed to editing ports for this card See Port List on page 5 35 for more information on this form 5 47 Administrator Forms Administrator User Manual Class of Service COS 5 48 The COS Class of Service report enables you to keep track of the values assigned to each COS A COS is a list of te
45. formation in forms The forms are dialog boxes that normally display an entry e g station and the properties or features associated with this entry In most of the forms in the Administrator you are required to make an entry to view information in the form Three forms do not require an entry Two of these forms Coral Time and Hardware Graphic Map display system wide parameters and the information is displayed automatically when the form opens The third form Hardware Data is an administration tool used to configure the Hardware Graphic Map gt NOTE A Do you want to save the changes message appears when trying to close a form change an entry or click another tab after updating a parameter in the form Administrator User Manual Basic Operations 1 Station Definition DIAL NUMBER PRM_COS E DNDWP Yes Music num E M scos p am flo e PAGEL fies PRI _LIE AUTO_UNATT_TRANS AUTO_ANS W P TERMIN jpasscove __ SE_tIMe ORIGIN CHECK_OUT x BLOCK MULTI_APPEARANCE SPKR_ON OFF 0 G_TK_REST Ma _MUTED_RING BLIND_ATT M PRIVACY OPTION PCC M EXCL_HOLD AUTO_ANS PC_ACD HARD_HOLD IDLE_DISPLAY GKT x LAST_NLIM KEYCLICK SEND_BUSY_IDLE SECURITY MUSIC MIC M Eies Next Help tok Apply Cancel Refresh Station Definition Form Six buttons appear at the bottom of every form These buttons are used to perform general operations with the form These butt
46. hookflash operation Idle Display Idle Display is used to hide station system lines When the station is in idle state the system lines display the time date and group name on the first line and the agent s name and number on the second line When the station is not in idle mode the system lines change to reflect the current telephony operation When the idle display is turned off the system lines do not appear when the station is in idle mode However the system lines return to reflect current information during all other modes ring busy feature activation etc Installed DPEMs Digital Programmable Extension Modules Determines the database memory that is allocated for the DPEM FlexSet 40B by defining the amount of DPEM keys that can be used including no DPEM at all Four different DPEM configurations are available When allocating the number of DPEM keys the amount must be equal to or greater than ACTIVE DPEM ID s defined otherwise the DPEM installation is denied When ACTIVE DPEM ID s None enter O for INSTALLED DPEMS to clear memory space for other users 0 No 1 One DPEM 40 Keys 2 Two DPEMs 80 Keys 3 Three DPEMs 120 Keys Administrator User Manual Administrator Forms KEYCLICK KSI KSI TYPE Key Click Determines whether a keyclick is heard when a key on the dial pad is pressed KSI Defines whether a KSI is installed and connected to the 2SK 4SK 8SK port The information is
47. inal number For more information about RMI or 8DRCM RS 232 Interface pin number and function assignments see Chapter 5 External Connections Peripheral Cards Connections of the relevant Coral Installation Procedure and Hardware Manual For more information about FlexiCom 200 and Coral SL KB1 RS 232E Interface pin number and function assignments see Section 9 4 Remote Maintenance and Auxiliary Functions RMI of the Coral SL FlexiCom 200 Base Unit Installation Procedure and Hardware Manual 2 13 3 Getting Started Logging on and the Administrator Start Window 1 To log on to the Administrator click Start and then select Programs gt CoralVIEW Administrator gt CoralVIEW Administrator Or Double click the desktop shortcut The Login dialog box appears Coral YIEW Administrator Login User Name admin amp Password ro Login Dialog Box 2 On initial login use the default user name Admin and password Admin to login to the application The Administrator Start window appears The Start window is used to QO Connect or disconnect to Coral FlexiCom O Manage and configure sites and users 3 1 Getting Started Administrator User Manual 3 2 in CoralvlEW Administrator Start Coral Utilities Help User admin logged in at 12 14 46 PM 96 01 User admin connect in at 12 14 56 PM 9 6 01 with site name coral User admin logged out at 1 36 06 PM 96 07 User admin logged in at 6 45 35 A
48. ion that can be displayed will differ depending on the telephony state and external equipment being connected The names of companies products people characters and or data mentioned herein are fictitious and are in no way intended to represent any real individual company product or event unless otherwise noted 1 3 Introduction Administrator User Manual Minimum System Requirements Before proceeding with the Administrator installation check the following lists to ensure that the minimum prerequisites of a successful installation are present Software e Coral version 11 xx and higher e Windows NT 4 0 with Service Pack 4 and higher or Windows 2000 If Custom installation is selected make sure to install the HyperTerminal option OR Windows 95 Windows 98 e Internet Explorer 4 0 or higher e Microsoft Word 97 or higher Hardware e Pentium II 200 MHz e 64MB RAM e 250 MB free hard disk space e CD ROM drive e 15 Color Monitor SVGA 17 recommended e 2 MB graphic adapter supporting 800x600 resolution e Free serial COM port e Free parallel port e Lock Device HASP 2 System Setup Overview Setting up the Administrator system is divided into four steps ODB API Software Installation page 2 2 Administrator Software Installation page 2 6 DESI Software Installation page 2 9 Connecting the Administrator PC to Coral FlexiCom page 2 10 Once the ODB API Administrator and DESI software are installed restar
49. k to add feature Remove Feature Update Feature Fe Add Feature Options 5 25 Administrator Forms Administrator User Manual 3 Inthe destination type list that opens select a destination type The Destination Numbers dialog box appears Full Name NPL Type JOHN_DABHMOR_G F_S_M___GDT JOSE _COLLAZ0 JENNIFERLPOWELL 15 3a GABI_ATALON GEORGE_POWELL APPLICATIONS LUC BOB_ER WIG bob LARRY _VELVIN TAMI_PERY DIANNA HUSS TOMAS CAUZ REYSET_ NUMBERS REYSET_ NUMBERS SLT_NUMBERS REYSET NUMBERS REYSET NUMBERS EKEYSET_ NUMBERS REYSET NUMBERS REYSET NUMBERS KEYSET_ NUMBERS REY SET_ NUMBERS REYSET NUMBERS REYSET NUMBERS REYSET NUMBERS KEYSET NUMBERS ox ee Destination Numbers Dialog Box This dialog box lists in columns all the destination dial numbers available for the selected destination type along with Names NPL Type System Type and Location Shelf Slot Ckt Q Click column headings to sort columns in ascending or descending order Q Click and drag column headings to change width of columns 4 Select a destination dial number 5 Click OK to apply the destination number and to add the feature to the Features List 5 26 Administrator User Manual Administrator Forms To remove features 1 Select the required feature in the Features List 2 Click Features Edit and then select Remove Feature in the list that opens The selected feature is removed from the list To update fea
50. l Name Full Name Defines the long name up to 16 alphanumeric characters of the Public Library entry The name appears on keysets equipped with a display when the entry is accessed When BLANK is defined an entry name does not appear on the keyset display and the library entry dial number is displayed The library name is also displayed on the originating screen 5 32 Administrator User Manual Administrator Forms Name_Retention_ Override OutTk Protected Short Name Tnnt_Grp Toll_ Override Override System Wide Name Retention ACD LIB Name Retention By default when a call is forwarded the called party name 1s retained and displayed on the keyset of the forwarded station Set this option to Yes in order to allow the user to change the called party name on the forwarded display The user does this at his her keyset by defining and then dialing a new public library destination Out Trunk Any valid trunk trunk group dial service Routing Access Wait Queue Network number or another Public Library dial number Select an option from the list to open a dialog requesting you to enter or select a dial number or range or enter NONE If NONE is selected a station attempting to dial this library number must also add the outside line access code Protected Set to Yes to deny the user the ability to change the content of the Public Library used in NAME RETENTION OVERRIDE from his her station Short Name Defi
51. lephony features that are enabled or disabled on the Coral FlexiCom A COS assigned to a station governs the features enabled or disabled at that station Some of the disabled features can be overridden by the Administrator but not from the station itself The Coral FlexiCom can be programmed with a number of different Classes of Service Each station is marked with two Classes of Service Primary and Secondary each different station may be assigned different Classes of Service The Primary COS usually governs the normal workday authorizations The Secondary COS can be initiated when the user signs off enacting a new set of permissions for the station A typical example would be to block international calls otherwise enabled by the Primary COS The COS Report is read only and can be printed or exported to several file formats One or more Classes of Service can be displayed at any one time To generate the report 1 Select From COS number 2 Select To COS number 3 Click Start to generate the report Administrator User Manual Administrator Forms Class OF Service Report From COS Number To COS Mumber k Start Cancel Help Class of Service Report Dialog Box Allow the Report Viewer window a few minutes to appear COS Report z Zoom 100 Coral View Administrator CosHumber TOLL_BAR 0 TK_ORPSROUJTING ACCESS 81 93 54 800 9 SILENT MOM No SILENT_MON_DEN Ves CF BUSY Yes
52. lity assumed in relation thereto unless specifically undertaken in ECI TELECOM LTD s sales contract or order confirmation Information contained herein is periodically updated and changes will be incorporated into subsequent editions If you have encountered an error please notify ECI TELECOM LTD All specifications are subject to change without prior notice Copyright by ECI TELECOM LTD 2001 All rights reserved worldwide All trademarks contained herein are the property of their respective holders Table of Contents l Introductio isis doestiesesicasesticctecsescasuesessadundageesdestersseasedssooscedautendeseensevecseeosduassssseesdecks 1 1 VET VIC W Sic Sassis su oathace NOA O OE 1 1 ADOC this Mantal eirs E A A E 1 1 Conventions Used inthis Manual arorsanorenora nen a aa 1 2 Typoeraphical Conventions ereo A A A 1 2 Dise lai NG e a N 1 3 Minim n System Require me NS oiexrectid cucastareeeineeeddbletestarneeaneeebleteaiieon 1 4 SONNO aa s E E S S entea teas eiane aelama 1 4 MAW Al EA EE A IEE E E A E EE E E T A A 1 4 PAEA T e E E T T A E T A ausees 2 1 OS aaa a cuneate hata a E 2 1 Packin e LSe a E E SC ee CO CE 2 1 ODB API Software nstallatiOn veusoncdecdcecueiaciccncts Soscce toasseeds incense ieesieiatieaseeadied 2 2 Administrator Software Installation cccccccccccccsssssssesssnnneceeeeceecescesssseesssssnnaaaeeees 2 6 DESI Software Ins tallatio Wiis wctsctcntercosee Wendin ces wulueacwaiedceunautnceacnnd ce kaia
53. n After the PC restarts continue with the Administrator software installation in the following section 2 5 System Setup Administrator User Manual Administrator Software Installation After you have installed the ODB API software log on to the computer 1 Inthe Administrator Splash window Page 2 2 click Install Coral VIEW Administrator A message box appears indicating that files are being copied After the required files have been copied the Setup Welcome window appears 2 Coralview Administrator Setup PS Welcome to the Coralview Administrator installation program oe Setup cannot install system Files or update shared Files if they are in use Before proceeding we recommend that you clase any applications you may be running Exit Setup Administrator Setup Welcome Window 2 Close any applications that might be running and click OK to proceed with the setup or click Exit Setup to exit The destination window appears Administrator User Manual System Setup os Coralfiew Administrator Setup Begin the installation by clicking the button below Click this button to install Coralview Administrator software to the specified destination directory Directory c Coralview Administrators Change Directory Exit Setup Administrator Setup Destination Window 3 Click the L button to install the software into the default directory Alternatively click Change Directory to select
54. n Modules DPEMs connected to this keyset appear above the keyset picture Click the required DPEM icon to display a picture of DPEM button programming To program buttons 1 Right click a button and then select the required option in the shortcut menu that opens These options include Option oesoipton Add New Number To program a button that has not been defined previously This option is only available if the button is not already programmed Clear Content Clears the content of the button Edit Number Updates the current programmed content of the button Copy Button Copies the current programmed content of the button Paste Button Pastes the copied content to the selected button 5 21 Administrator Forms Administrator User Manual You can also click an empty button to open the Add Button Number dialog box or click a pre programmed button to open the Edit Button Number dialog box Add Button Number Button Indes E Type Stations Humbers Function 4 Dial Number Label Fini Update Form Cancel Add Button Dialog Box 2 Inthe Type listbox select an NPL type If the selected type is Network Numbers a Range listbox appears to let you select a range within the network numbers 3 Inthe Function Dial Number listbox type in the dial number of a feature or a station or select a number in the list that opens To register an internal or external number or a feature code refer to th
55. n male connector 9 pin male connector FlexiCom to Administrator PC KBO0 Port 9 Pin Connector System Setup Administrator User Manual Refer to Chapter 5 in the Coral Installation Manual to identify the I O connections Signal Ground 5 Transmit Data 3 TXD _ Receive Data 2 Separate eS Sean 1 RMI or 8DRCM Cards Administrator COM Serial Port RS 232 Serial Data Ports 9 pin male connector FlexiCom to Administrator PC RMI and SDRCM Port Run the cable from the Coral s MDF KBO0 KB1 RS 232 serial data port to the COM socket located on the Administrator computer Place the DB 9 plug into the COM socket located on the Administrator computer 2 Connect the other end of the cable to the Coral Serial Port Interface located on the KB0 KB1 socket or RMI 8DRCM Coral Peripheral card through the MDE 3 Insert the Administrator Lock Device HASP into the parallel port of the Administrator computer T CAUTION The earth ground connection to the Administrator computer should be the same earth ground connection supplied to the Coral system whenever possible 4 Write down the serial port number and its physical location for future administration needs and database programming RMI 8DRCM Location Shelf Slot Port 2 12 Administrator User Manual System Setup PI Terminal 0 3 5 7 Refer to Chapter 17 in the Program Interface Reference Manual for PI Interface Term
56. nces NOTE Set this parameter to Yes to prevent unnecessary LIT damage to electrical circuits voice mail systems facsimile machines and modems because of information received over long distances A distinctive tone will still be heard indicating a waiting message Originate Calls Determines whether a station may only originate calls and therefore not receive calls Selecting Yes will bar the user from receiving calls Passcode Defines or changes the passcode needed to operate certain Coral features such as Phone Lock Executive Privilege and COS Switchover The 4 digit passcode is user modifiable Administrator User Manual Administrator Forms PC ACD Protocol for Connecting a Keyset to ACD Defines the protocol type for connecting a keyset APDL DKT w APA or FlexSet to a proprietary CCM or ACD PC station via a CSTS protocol or to another ACD system using any other protocol For applications using the CSTS protocol set this parameter to CSTS_ACD CCM Version 3 or higher For applications using any other protocol set this parameter to ACD CCM Version 2 or lower If the keyset is not connected to any ACD or ACD PC application enter No PCC and PC_ACD are mutually exclusive for the same keyset If one is defined the other will automatically be set to No CAUTION This field should only be changed by a T qualified technician Please refer to the local dealer for guidance 5 15 Administrator Forms
57. nes log in to a primary group feature Release Resume All Determines whether an ACD UCD group member can independently Release Resume to or from all groups of which he or she is a member Release Resume Single UCD Determines whether a UCD group member can independently Release Resume from a single UCD group Wrap up Code Determines whether an ACD member can activate a wrap up code after and ACD incoming call has been completed Wrap up Time Determines whether and ACD UCD member can activate the wrap up time feature Administrator User Manual Administrator Forms KEYSET AUTO_ANS AUTO_ANS V_ PAGE IDLE_DISPLAY MUSIC PROGRAM RING_ADJ V_PAGE _IN Auto Answer Defines whether a keyset station user can activate auto hands free answer of calls Auto Answer To Voice Page Determines whether a keyset station user can activate automatic answer open microphone of voice page calls to the user s station Idle Display Determines whether the idle display Name Number Date and Time can be turned on or off at the keyset station Allows showing or hiding the clock date station identification display This option is relevant only for keysets equipped with a display window Music Determines whether a keyset station user can activate the background music on off feature This is dependent upon a music source being connected and the music being programmed Program Defines whether a keyset or wir
58. nes the short name up to 5 alphanumeric characters of the Public Library entry The name appears on keysets equipped with a display when the entry is accessed When BLANK is defined an entry name does not appear on the keyset display and the library entry dial number is displayed The library name is also displayed on the destination screen Tenant Group Number Defines the tenant group number required for accessing this Public Library entry This option can be used to block certain users from dialing this external number Toll Override Determines if access to the library entry overrides Toll Barrier restrictions applying to the calling station Class of Service Set this parameter to No to invoke Toll Barrier restrictions 5 33 Administrator Forms Private Libraries Enter Dial Number Specific TK 5 34 Administrator User Manual Enter Dial Number Enter the dial number for the selected Private Library number When using the Private Library various dialing instruction codes can also be utilized The following table lists these codes Code Instruction Dx Delay of x seconds where x 1 9 E0 Stop dial Keyset display shows El Outpulse wait period E2 Send following digits as rotary pulse E3 Send following digits as DTMF E4 Inhibit display E5 Turns display on E6 Wait for dial tone E7 Not used E8 Display on Keyset display E9 Calibrated opening flash on trunk Keyset display shows hf
59. nglish English 3rd entry German German German German German German CCO French 4th entry French Spanish Hungarian Spanish Spanish Hebrew Last Number Redial Determines whether a station can repeat the last external or network number dialed Also defines whether or not the station user can save the last number for future dialing when enabled by COS Multi Appearance Call Muted Ring see Multi Appearance Determines whether a second indication ring is active Yes or not active NO When set to Yes the first multi appearance call is received both with a muted ring tone and a display message on keysets equipped with a display panel This parameter is only relevant when MULTI APPEARANCE is set to Yes and is useful for reminder Wake up Camp on Call back etc Refer to MULTI APPEARANCE below Microphone Identifies the station as equipped with a microphone Administrator User Manual Administrator Forms MULTI_ APPEARANCE MUSIC_NUM MUSIC_ON_HOLD TRANSFER O G_TK_ REST OPTION Multi Appearance This parameter applies only to Incoming internal calls Incoming external calls always appear as multi appearance The calling party hears a 2nd Ringback tone i e a call waiting tone dependent upon system settings Defines whether a station can receive several internal calls on a single line even though the station is active When set to Yes the called station receives a call waiting tone
60. nition Form Communication Tab Getting Started Administrator User Manual The Site Definition form includes two tabs configured separately O Communications tab used to enter essential information required by the Coral FlexiCom Q Information tab used to enter other information regarding the site Enter the necessary information as detailed in the following sections Click Add New The fields are cleared and you can enter the necessary information for the new site In the Name box type in the name of the site Enter the Coral password in the HI Password box You can enter any of the four Coral password levels Enter values for the other parameters according to the following table Field Name Default Range Dial Number Dial number for the site Used Not Available in modem communication Country Code The country code Used in Not Available modem communication Area Code The area code Used in Not Available modem communication Data Bits Default 8 Range 7 8 Stop Bits Default 1 Range 1 2 Baud Rate Default 9600 Mandatory field Range 1200 115200 bps Parity Default None Range Even Odd None Mark Space Administrator User Manual Getting Started 7 Click Apply to save the changes The system checks the validity of the new site In case one of the values is not valid an error message appears and the action is not confirmed gt NOTE The Apply button is not available until you enter values
61. number of programmable keys 0 Eight keys 1 Sixteen keys 2 Twenty four keys Call Trace Traces the next x a system defined variable calls to the station The number of calls to be recorded is defined in the OF CALLS TRACED field Collect Call Reject Tone On an incoming external call defines whether to send a special tone to the Central Office PTT attendant indicating that the CORAL called party may not accept a collect call Set this parameter to Yes to send the collect call reject tone to the Central Office PTT attendant The attendant upon hearing this tone will deny the request for a collect call connection and disconnect the call Check Out Determines whether or not the station is in Check Out status When set to Yes the station Class of Service is changed to a system defined Class of Service See CCR_TONE 5 7 Administrator Forms COMBINED _ AUDIO DISPLAY_SIZE DNDWP EIS Administrator User Manual Combined Audio Allows simultaneous use of the speaker and the handset not available for DSTs FlexSet 120Ls The speaker can be activated by pressing the SPKR key while conversing Conversation is carried on as usual through the handset while the conversation is also broadcast through the speaker Pressing the SPKR key while in Combined Audio reverts the keyset back to private conversation Display Size Identifies the keyset display type 0 No display Telephones without displa
62. ogged in at 3 07 50 PM 472 01 User admin connect in at 3 08 15 Pe 472 07 with site name Coral User admin logged out at 3 43 40 PM 42 01 User admin logged in at 11 29 34 4M 477 01 User admin connect in at 11 29 51 AM 4 17 07 with site name Coral Loggers Window The loggers are described in the following table Connection List of users who have logged into the system with their login and logout times List of errors that occurred during the current session The information is deleted when you logout Database List of operations that were executed during the operation of the Administrator Basic Operations Administrator User Manual To open the Loggers window select Start gt Show Loggers in the main menu press the F2 function key or click the lr icon on the toolbar Repeat the action to close the window Right click in any logger to access the following options Option Description Saves the database file in common file formats Prints the document to the PC default printer Logger Options Lets you select between two logging options only relevant for e Update amp Fetch all Put and Get operations database logger e Update only Put operations default Clear Database Deletes all records in the current logger In the bottom panel you can scroll through long lines that do not fit into the Loggers window 5 Administrator Forms Overview The following section describes all the forms in the
63. ons are context enabled Button Description OK o o o Sends the changes to the Coral database and closes the form Apply Sends the changes to the Coral database without closing the form Closes the form without sending changes Refresh Recollects data from the Coral database Help o Opens online help regarding the current form s Opens a list of all Administrator forms see Browsing Forms Using Links on page 4 5 4 3 Basic Operations Administrator User Manual Entering Information in Forms 4 4 Administrator forms contain several elements that differ in the manner in which you enter information The following table summarizes the most typical ways of entering information in the Administrator forms Element To enter information Click inside the box and type in the required value Drop down Listbox Click the down arrow next to the box and select a value Or Click inside the box and type in a value Spin box Click the up or down arrows next to the box to increase or decrease the value e To view current values of parameters place the mouse pointer over the parameter A ToolTip with the parameter s value appears e To view full names of parameters place the mouse pointer over the parameter name A ToolTip with the parameter s full name appears Administrator User Manual Basic Operations Browsing Forms Using Links Adjusting system settings often requires resetting parameters for
64. rator User Manual Getting Started Connecting to the Coral FlexiCom Connecting to the Coral After setting the site definition as described in the previous sections you are ready to connect to the Coral FlexiCom To connect to the Coral 1 Inthe Start window select Start gt Connect The Connect Coral Site window appears Connect Coral Site Coral Site ee M Port EOM T Connect By Modem Connect Coral Site Window 2 Inthe Coral Site list select the site to which you wish to connect 3 Inthe PORT list select the physical port that connects to the Coral Alternatively click the Connect by Modem checkbox when using an internal or external modem to connect to the Coral 3 9 Getting Started Administrator User Manual 3 10 The COM list changes to the Modem list and you can select a modem in the list of available modems Click OK to start the connection The Administrator begins transferring information from the Coral FlexiCom to the PC The download process takes about two minutes depending on the size of the NPL the baud rate and the computer type An animated message box displays the current stage of the download process At the end of this process the Administrator main window appears Allow the Administrator a few seconds to build its database R Loading Data Loading NPL Numbers Progress Indicator Administrator User Manual Getting Started Administrator M
65. res List y F F VA i Y Features Edit Place mouse pointer to view name of destination when destination is defined j Help ke Epil Cancel Refresh Features Control Form Administrator User Manual Administrator Forms 2 Inthe Port Dial Numbers list select the required dial number Currently programmed features appear on the right under the Features List The Features List divides into two columns Source displays the name of the feature Target displays the destination dial number for features with destination Place the mouse pointer over this target to view the destination name 3 Click Features Edit to add remove or update features as follows To add features 1 Click Features Edit and select Add Feature A list of features appears The list is pertinent to the type of dial number selected in the Port Numbers list 2 Click the required feature The feature is added to the Features List If the feature you selected requires a destination a list of destination types appears This is illustrated in the following figure Click to select Click to select a feature destination type ATTEND_MSG Station CF_BUS Y Bose Hunt Group DONT DIST Private Public Libraries HOT_ST_IMM Bel OMA DIAL_LOCK DWMS MSG PORT S HOT_ST_DELAY P Group Cal TERMIN ONLY Wait Que ORIGIN_ONLY Nett ST_BLOCEING 0 G_TE_RESTR CF_NO_ANS d EXC HOLD CHECE_OLUT TIMED FWD d CLA_ID_RESTA Clic
66. s are made between data stations A point of interconnection to a network Numbering Plan The NPL determines system wide dialing plan for all hardware and software identifiers used for programming purposes up to 8 digits Open DataBase Application Programming Interface The Administrator application uses this protocol to interface with the Coral FlexiCom Programmable Expansion Module for use with VDKs and enhanced EKTs Program Interface A menu driven interface system for programming the Coral FlexiCom Uses terminal emulation to connect to the Coral Remote Maintenance Interface circuit card to be installed in any universal card slot It supplies 3 RS 232 ports a 300 baud modem relay contacts for night bells or alarm notification music on hold input and paging output Single Line Telephone same as IST Station Message Detail Recording Trunk G 3 Glossary Administrator User Manual Term Description Acronym Trunk A single circuit between two points both of which are switching centers or individual distribution points A trunk usually handles many channels simultaneously UNA Universal Night Answer is a generic term used to describe a bell or device used to announce a ringing call VFAC Verified Forced Authorization Codes are used to make users accountable for their calls by attaching a unique code to each SMDR record for billing or toll fraud prevention Wireless Wireless telephone Index A abo
67. set as a Graphic Key Telephone FlexSet 80 or GKT Hunt Group Defines whether or not the idle display of the GKT will show the telephony features relevant to a Hunt group allowing activation via the Soft Keys Set this parameter to Yes if the station user is a member of a Hunt group Group Call Defines whether or not the idle display of the GKT will show the telephony features relevant to a group call allowing activation via the Soft Keys Group Calls are preset conference calls There are two types of Group Calls e Group Call with pre defined members One member initiates a call by pressing a pre programmed DSS Group Call key or dialing the group call access key which rings the other stations e Multi Party Conference where any system station can initiate a conference by dialing the conference number code default feature dial number 7098 or 7099 5 9 Administrator Forms HARD_HOLD HOOK_FLASH__ RELEVANT IDLE_DISPLAY INSTALLED _ DPEMS Administrator User Manual Hard Hold Defines whether or not a station with an established call on hold is considered busy for additional incoming calls The station can still initiate calls No Idle for incoming calls and for initiating calls Yes Busy for incoming calls and idle for initiating calls Hook Flash Relevant Determines whether the Hookflash operation i e dialing 1 or pressing flash by the SLT can be accepted by the system Entering No disables the
68. t Name Long Name Shelf Slot Ckt and Note Administrator Forms Administrator User Manual Fs Port List 5 Port List oae Type Port snorename Fullname sner slot Jerina Nowe J2 SAAS 5 i E m 2278 2450T Da TOMAS _ CRUZ 0 Mo CARD ee 2233 tesko eane voma oS 306 245DT BLANK CONFERENCE GT O 7 13 NO_CARD 33 165KD BLANK ROBIN_CROXAL oono o B Ce 95 Pa Ec Ea 2395 24sDT BLANK vacant o f e No car a ee ea P m D M mi T P 396 165L5 BLANK RUDDEN_MODEM g 6 l2 NO_CARD oo 24507 BLANK OPERATOR_II o 7 3 ee 451 245DT BLANK WILLIAM DICK lod 17 NO_CARD rs ee P Pa P P Select By Dial Number From Dial Humber r i Physical Location To Dial Number C All Hetimeve Help folk Apply Cancel Refresh lt n Sort PortDt Descending Filter From Dial 2278 To Dial 2720 Zz Port List Form Filtered by Dial Number Fs Port List A CE TT ES 2495 165KD WICK VICKIE_I 0 5 6 32 fesse fesot fee lank acan Pf INO CARD Jeet foot fa eian voeon oir a ocan esis pa jcruz woon fa fe fe e Towas cruz z iam TOMAS Lap oe F ae a Pa fea fs Ti E E PA mA 660 i y Pea Ps Oo PM 7 2 M J 2450T TRINA TRINA _TRIETANCHO 2450T BLANK TIMMA CKIBIG 245DT BLAME TAMIL PERY Mi 2 5 5 5 96 2668 Ph Select By Dial Number From Shelf o To Shelf Physical Location From Slo
69. t To Slot tf All Eemere Help folk Gali Cancel Refresh lt o Sort Full Name Descending Filter From Shelf O To Shelf 15 From Slot 1 To Slot 18 Port List Form Filtered by Physical Location 5 36 Administrator User Manual Administrator Forms A status bar at the bottom of the form indicates currently applied filter and sort information qE Sort Port Type Ascending Filter From Dial 452400 To Dial 452415 Port List Status Bar If the text in the status bar exceeds its box place the mouse pointer over this box to view the entire text o Editing Port List Parameters The Short Name and Long Name parameters can be changed by clicking on the item you want to edit and entering the new name a Searching in the Port List 1 Right click anywhere in the list to open a shortcut menu 2 Select the Search F3 option Search F3 We Text co sotascendnig sort Descending Fada Filter F Remove All Filters Port List Search Option 3 Enter the required search string The system searches the entire table and highlights the first occurrence of the string 5 37 Administrator Forms Administrator User Manual a Launching from the Port List Double click a line in the Port List to launch the Station Definition form with the relevant port information displayed a Sorting the Port List The Port List can be sorted by ascending or descending order for any one of the parameters as r
70. t the computer Packing List The Administrator kit contains the following items e Installation CD containing the Administrator software ODB API software DESI software DESI manual and Administrator Online User Manual e Lock Device HASP e Administrator User Manual 2 1 System Setup Administrator User Manual ODB API Software Installation Log on to the computer using an account with local administrator permissions To install the ODB API software place the installation CD in the CD drive of the computer The following splash window appears Administrator Splash Window We recommend closing all other applications that may be running in the background Install the ODB API software in the following way 1 Click Install ODB API and follow the instructions provided by the Setup wizard Alternatively you may click Exit at any time to close the Setup wizard 2 Click the Install ODB option to launch the installation wizard the Welcome window appears 2 2 Administrator User Manual System Setup Welcome Welcome to the Coral UDB API Actives Control Setup program This program will install Coral ODE AFI Actives Control on your computer lk ig strongly recommended that you exit all Windows programs before running this Setup program Click Cancel to quit Setup and then close any programe you have running Click Next to continue with the Setup program WARNING This program i protected by copyright l
71. the DESI User Guide Glossary This section provides explanations and definitions to common terms and abbreviations used in this manual Term Acronym Administrator API Baud BCCOS Boss Group Camp On Channel CNF Description CoralVIEW Administrator application Application Programming Interface serves as an interface between an application program and the operating system on which it resides Similar to a driver Unit of signaling speed equivalent to the number of discrete conditions or events per second If each signal event represents only one bit condition baud rate equals Bps bits per second Bearer Capability COS Boss groups may be used to direct a call to several stations simultaneously Calls directed to a Boss group ring at all members assigned to ring within the group then may be directed to members which are assigned to ring after a delay When a station is busy or does not answer or when an outside line is busy an agent may request that the system automatically calls back when the required destination number is available A path for electrical transmission between two or more points Also called a link line circuit or facility Conference cards Can be installed in any universal or shared service card slot G 1 Glossary Term Acronym COS Database DB DKT DPEM DST E amp M E amp M Signaling EKT GKT HI ISDN IVR KBO KB1 Administrator User Man
72. ting the Administrator PC to Coral FlexiCom The connection between the Administrator computer and the Coral serial port permits database transfer at up to 38 4Kbps via the Coral system gt NOTE For optimal response from the Administrator database a baud rate of 9600 is recommended The Administrator PC communicates with the Coral via an RS 232 channel The connection can be done via the following three channels Remote Administrator Coral FlexiCom RMI Modem Local t 8DRCM RMI Administrator MSX MEX MCPsIl Local MCP ATS Administrator KBO Administrator Connection 2 10 Administrator User Manual System Setup To connect the Administrator to the Coral FlexiCom 1 Connect the RS 232 Administrator cable to the Coral serial port cable a Select the correct cabling option according to the Coral RS 232 type The options are described in the following figures 13 7 Signal Ground Ff _ Signal Ground 5 4 3 Rx Data to KBO 1 _ Tx Data from Administrator3 2 Tx Data from KBO Rx Datta to Administrator 2 4 1 KBO Serial Data Port Administrator COM Serial Port 25 pin male connector 9 pin male connector FlexiCom to Administrator PC KBO port 25 pin male connector Signal Ground 5 Data Terminal Ready 4 Transmit Data 3 Receive Data 2 1 ON OO NUORA O KBO Serial Data Port Administrator COM Serial Port 9 pi
73. to ring simultaneously When the calling station answers the call then it hears a ring back tone until the called station answers Alternate Line ID Defines the alternate ID number for a caller s line to be displayed at the terminating end The ID number is determined in the ISDN ALI table This parameter however defines the index number within the table Announcer Determines whether a SLT station is used only as an announcer destination for ACD UCD recorded announcements or wakeup announcer destination Administrator User Manual Administrator Forms AOC E_DISPLAY ATT AUTO_ANS AUTO_ANS V P AUTO_HOLD AUTO_TRANSFER OFF AOC E Display This parameter is relevant to keysets equipped with a display module Defines whether the keyset display shows the call cost at the end of the call Tip In Hotel Motel installations in order to charge telephone rates that differ from local telephone costs enter N Attendant Identifies the station as having Attendant station privileges and Class of Service Automatic Answer This toggle feature causes the speakerphone to automatically answer calls after a predetermined number of rings Automatic Answer to Voice Page Determines whether voice page to station is automatically answered Y Enables two way conversation N Disables the keyset microphone effecting one way communication until manually answered Auto Hold Auto Transfer Auto Join When a station is
74. tures 1 Select a feature with destination in the Features List 2 Click Features Edit and then select Update Feature in the list that opens 3 Click the name of the feature that appears A list of destination types appears 4 Select the required destination and then select the destination dial number in the Destination Numbers dialog 5 Click OK to close the dialog box and apply the new destination A full explanation of all the available features is shown on the following pages 5 27 Administrator Forms Features ATTEND MSG CF ALL CF BUSY DONT DISTURB HOT ST IMM DIAL LOCK HOT ST DELAY 5 28 Administrator User Manual Attendant Message To Station Allows an attendant to leave a message at a station When the message is delivered message indication is automatically canceled Call Forward All Allows re routing a call to another destination When activated all calls are re routed Call Forward Busy Allows re routing a call to another destination when the user s station is busy or when the Boss Group s lines are all occupied Do Not Disturb Inhibits incoming call signaling ringing 1s turned off Station can make calls A caller to this station hears a reorder tone Only a caller with DND Override can call the station Hot Station Immediate Causes a station that offhooks to immediately route connect to a predefined destination As opposed to Hot Station Delay where the programm
75. ual Description Class of Service As related to telephony the information in a PBX that consists of the site unique programming Database Digital Key Telephone Digital Programmable Extension Module Digital Standard Telephone or Digital Single Line Telephone Tie Line signaling leads Voice transmission system that uses separate paths for signaling and voice The M lead mouth transmits signals to the remote end of the circuit while the E lead ear receives incoming signals Electronic Key Telephone Graphic Key Telephone Terminal Human Interface Same as PI Program Interface Integrated Services Digital Network A carrier provided service that accommodates a variety of switched digital data and voice transmissions simultaneously Interactive Voice Response similar to voice mail systems but has the added ability to request or act upon information gained from the caller Communication port RS 232 to the Coral system KBO always resides on the MCP Keyboard Number 1 on the Coral FlexiCom 200 Administrator User Manual Term Acronym Kbps Keyset Network Node NPL ODB API PEM Pl RMI SLT SMDR TK Trk Glossary Description Kilo thousands bits per second EKT VDK DKT DST GKT FlexSet Telephones 1 an interconnected group of nodes 2 A series of points nodes or stations connected by communications channels the collection of equipment through which connection
76. umber of PEM keys the amount must be equal to or greater than the PEM EXIST definition otherwise the PEM installation is denied When PEM EXIST 0 entering 0 for PEM INSTALLED clears memory space for other users 0 None 1 PEM 40 Keys 2 One Multi PEM 40 Keys 3 Two Multi PEMs 80 Keys 4 Three Multi PEMs 120 Keys Call PickUp Allows the agent to answer any ringing station in the system Privacy Prevents a third party from joining a conversation on a Boss line Private Library Allows programming Private Libraries Private Library determines the maximum number of speed call Private Library numbers available to the station A Private Library can be used to speed dial long numbers Also a Private Library is used to dial external or network numbers for features that allow only internal destinations such as Call Forward Divert and Hunt features Primary Class of Service Sets the station s primary Class of Service A COS may be assigned to a single station several stations or all stations Secondary Class of Service Sets the station s secondary COS This is typically the COS applied to the station when the system is in Night 1 or Night 2 mode Administrator Forms SECURITY SEND_BUSY_IDLE SEND CALLER _ID SPECIAL_ SPEAKER _ ENVIRONMENT SPKR_ON OFF TERMIN TYPE 5 18 Administrator User Manual Security Prevents break in and other tones being sent to the st
77. ut this manual 0 0 0 0 ceesesssesssttteeeeeees 1 1 administrator forms OVELVICW apon E E 5 1 B basic operations DFOWSING TOPMS suren niea nen e 4 5 entering information in forms 0006 4 4 navida Niere NR 4 6 OVET V IOW eaea eaS 4 1 USNE TOMS ca ae a a 4 2 VICWING IO COSTS nonnina a 4 7 DEOWSIN LOCI 225 00 cides eden oid Scenes 4 5 connecting the Administrator to Coral ISBX 2 9 Connectin to Coral ncaa neat 3 9 connecting to Coral Flexicom COMME UM Oe 15 ott it aie Ctl tee ee teas 3 9 conventions used in this manual 0 1 2 COS parameters auto ANS VOICE PAGC cccececceeeeseeeeeeeeeeees 5 55 Call forward all cccccceeeeeeeeeeeeeeees 5 51 Call forward BUSY cstescceestes ezxecnauteeaeseuceats 5 51 call forward busy no answer 0006 5 51 call forward no aNnsSWet cccccceeeeeeeees 5 51 calls Waleo a ARA taui ce sat 5 54 Camp Oeae e e 5 51 CONTELE NGE ei i a N 5 51 PNDW P Ghieicpendtetieuliteide n 5 51 do not di rDo E 5 51 group PICKUP siconr aai 5 52 aai la E EEEE T E 5 52 idle display ocurrio nea AA 5 55 E L TA EAE ET 5 55 toad Dresa e a a 5 54 Bemol eroian te adam Aeweenccntsete 5 54 MESSIDE teres cere tends ean sues went ends 5 52 TANS Malesia cites AN 5 55 Pa EEE AE tebe E ET T 5 52 pareu UG aeaa Ea 5 52 POSTIN ae e e A 5 55 Prabhleen descaccip snes meessciuesneds 5 52 release resume all c cc ccceceeeeeeeees 5 54 release resume Single
78. ws based application The menu bar contains four main menus Start Coral Utilities and Help These menus provide access to Administrator management system maintenance and monitoring FlexSet labeling and system help To open a form click the relevant menu option If a form distributes information over several tabs a small arrow next to the form s name indicates it Click the arrow to display the tabs and then select one of the tabs The form opens to the selected tab Coral Help Station Definition z E ese kal a E Features m m gt Keyset Buttons Programming _ Libraries Libraries Public Libraries k Fa Part List aul Libraries Private Libraries tat Hardware Graphic Map EY Coral Time COs Station Menu SLT Database Options Administrator User Manual Basic Operations Viewing Administrator Loggers The Loggers window displays recorded information regarding system use and users The window divides into three different records distributed over three tabs accordingly E Loggers 10 User admin logged out at 4 34 42 PM a2 707 User admin logged out at 4 34 45 Pe arr 01 User admin logged in at 1 10 20 PM 3 28 01 User admin connect in at 1 11 04 PM 3 26 01 with site name Coral User admin logged out at 4 34 46 Pe 328 01 User admin logged in at 9 30 36 Sh 3 29 01 User admin connect in at 9 31 13 AM 3729701 with site name Coral User admin logged out at 3 02 35 Pe 329 01 User admin l
79. y 1 2 rows x 16 characters DSP32 EKT VDK DKT with APA for PCC or CAP Wireless telephones 2 x 9 2 2 rows x 24 characters DSP48 DKT1110 FlexSet 120D 3 2 rows x 40 characters DSP80 GKT DKT2X1X FlexSet 280D 4 NOT USED Do Not Disturb Whisper Page Defines whether this station can prevent other stations from whisper paging paging only one party to this station during an ongoing conversation Selecting Yes will prevent whisper pages EIS KSI Special Mode When set to Yes the SLT becomes the communication device but the EKT keypad and dial pad is used for dialing EKT Voice operation is turned off The SLT Onhook is regarded as a disconnect signal so that the call can be cleared In this configuration the SLT is the master and the EKT is the slave When set to No both the EKT and SLT operate in parallel as regular telephones This feature is typically used when the EKT is used for its keys and the SLT is used as the audio connection Administrator User Manual Administrator Forms ELAPSE_TIME EXCL_HOLD GKT GKT HUNT GRP_CALL Elapse Time Determines whether the call duration is displayed on the system lines for external or network calls The elapsed time is shown in HH MM SS format up to 13 hours 12 59 59 Exclude hold Boss group member can place a call on hold that can be retrieved from hold only by the station that originated the hold condition Graphic Key Telephone Defines the key

CoralVIEW Administrator User Manual

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