(Telecom Services AUP) - Scottish Broadband Telecom
Contents
1. Scottish Broadband Telecom Telecom Services Acceptable User Policy yN 02 37 qq 0IS MMM yN 02 37qqI02Ss 720 U02 CLE LL BELLO LIZ LL BELLO Pud OIS aaz LHd 4 4ed IID d MS ULY WO0Ia a PUDGpvOIg YS1 09S5 OJ Ok Scottish Broadband Telecom is a trading name of Corrado Mella Scottish Broadband Telecom Telecom Services Acceptable User Policy Introduction Scottish Broadband Telecom hereafter SBT have adopted a philosophy that assumes the honesty and good intent of our subscribers therefore our services are provided in as unrestricted a manner as possible to allow our users to have the richest Internet experience possible This Acceptable Use Policy AUP must be read in conjunction with our Terms and Conditions and may be subject to change from time to time It is the subscribers responsibility to ensure that they comply with the latest edition of the AUP at any given time If you have any questions about any of our policies please contact the Customer Services at contact scotbbtel co uk This AUP may be revised without notice at any time at the sole discretion of SBT Completion of the relevant application forms or connection to the service for the first time is deemed to be an agreement to our Terms amp Conditions and AUPs In the event of a breach of this policy SBT reserves the right to terminate your service with immediate effect without recompense and delete any data2. held on our servers General Users may not mount an attack by whatever means against our system or any other systems Users may not run unauthorised predictive dialling system from or through any of our machines or servers Login names and passwords must be kept secret and not be communicated to any third party SBT must be notified immediately if they are compromised If someone were to gain access to your account password they could tamper with your packages credit and settings If you change your password please keep a note of it as SBT staff cannot gain access to changed passwords Any attempt to breach the security of any machine is forbidden Attempting to do so will result in immediate account termination and possible further legal action Users may not run any program that monitors network packet data or any program that compromises the privacy of network traffic unless asked to do so by our Technical Support SBT reserves the right to suspend accounts or access to the network during investigation or suspected or potential abuse of this policy SBT customers who engage in abuse of its network and or systems will be notified that their behaviour is unacceptable and may have their accounts suspended or terminated if such abuse continues SBT does not tolerate abusive behaviour from anyone and reserves the right to terminate without notice or refund the services of any customer who uses abusive violent verbally abusive or
3. threatening behaviour towards SBT its staff customers or other users VoIP and FAX services You should ensure that you are aware of any laws regarding any material you are using or transmitting including copyright laws If you are breaking the law we will co operate with the relevant authorities and may also Suspend or disconnect your service SBT customers are required not to use the Services for illegal purposes this includes copyright violation and or the transmission of illegal material The user agrees to refrain from sending or receiving any material which may be deemed to be offensive abusive indecent hard core paedophile pornography defamatory obscene menacing or as prohibited by current and future law SBT reserves the right to disconnect or suspend your service You must not gain or attempt to gain unauthorised access to any computer system s for any purpose This is classed as a breach of this AUP and also such action may lead to Page 1 Scottish Broadband Telecom Telecom Services Acceptable User Policy criminal prosecution under the Computer Misuse Act You are prohibited from running port scanning or other software which is intended to probe scan test the vulnerability of remote systems or networks expect in circumstances where the remote network administrator has given express permission for this to be done VoIP customers should also be aware of their Daily Maximum Spend and Credit Limit settings
4. When any of these limits are exceeded their Services will be suspended until e the next working day if the Daily Maximum Spend has been exceeded e until the account balance has been restored if the Credit Limit has been exceeded Technical support Technical support exists for the benefit of SBT customers providing support for questions relating directly to our services Technical support is here to provide the best service possible to our customers but can at times be stretched by having to answer unnecessary calls or emails When contacting Technical support please have all relevant details to hand If the problem doesn t directly involve your VoIP services for example how do setup my VoIP phone to listen to my voicemail messages how do setup a new extension onto my IP PBX to receive and make calls this is a function of the particular hardware device or software application you own Please explore the various settings and options read the device user manual or use the in built help menu for instructions on such procedures Before contacting us for support you are obliged to check other documentation for answers to your question This includes e Documentation that was supplied with the account e Our support web pages Page 2
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