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Thuraya IP User Manual

1. 115 Network service is not available Unknown cause Reacquiring connection 116 Network connection failure Insufficient resources Reacquiring connection Network service not available due to limited service Network service not available because the GPS position is not valid Network connection failure because the of an invalid GPS position The GPS fix does not match the selected Routing Area Information RAI Network service not available cause unknown Network connection failure due to insufficient resources ThurayalP Satellite Modem User Guide If the problem continues contact your Service Provider You should verify that the Modem has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider Verify that the Modem has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider You should verify that the terminal has an open view of the sky to get a current GPS fix If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider Network may be down 41 Number and Description 117 Network connection failure PDP rejected for unspecified reason Reacquiring connection 118 Network connection failure Service option temporarily out of order Reacquiring
2. Note Generally your Service Provider has already performed this configuration step for you Whenever you modify the addresses on the Network Settings screen you must press SAVE and exit the wMMI reboot your computer and power the ThurayalP off and then back on so that the new settings can take effect NET IP Obtain Address Automatically If this button is selected ThurayalP uses an IP address automatically assigned by the network during the period when the Modem connects to the network Statically Configure Address If this button is selected the Modem uses the IP address you enter in the Static Public Network IP Address field You should check this box and enter an IP address only if directed to do so by your Service Provider DNS Obtain DNS Address Automatically If this button is selected ThurayalP uses a Primary Host Domain Name Service DNS automatically assigned by the network during the period when the Modem connects to the network Statically Configure Address If this button is selected the Modem uses the DNS address you enter in the DNS Address field You should check this box and enter an IP address only if directed to do so by your Service Provider APN Selection If use of multiple Internet Service Providers is required you can modify the current Access Point Name APN value You should modify these fields only if directed to do so by your Service Provider The choices are the following Str
3. rea 9 Disable w maca FF FF FF FF FF FF macs FF FF FF FF FF FF mac 2 FF FF FF FF FF FF mace FF FF FF FF FF FF macs FF FF FF FF FF FF macy FF FF FF FF FF FF mac 4 FF FF FF FF FF FF mace FF FF FF FF FF FF WLAN Security Screen WLAN SSID Broadcast Enable or Disable SSID broadcast Security WEP Enable or Disable security for Wired Equivalent Privacy WEP a security protocol for the wireless local area network ThurayalP Satellite Modem User Guide 23 WLAN Key to Use Select the active key Key1 through Key4 from a pull down menu Note that in 128 bit key mode only Key is available 64 bit WEP 128bit WEP Use this button to toggle between 64 bit and 128 bit WEP mode WLAN Key Fields Key 1 through Key 4 In 64 bit WEP mode enter a 10 character 0 9 A F key value in each of four text boxes In 128 bit WEP mode enter a 26 character 0 9 A F key value in the Key text box Generate Instead of manually entering a key value you may press the Generate button to automatically generate a key value Hide Keys Click this button to hide the keys from this display MAC Filtering Enable or disable MAC filtering If filtering is enabled you can enter up to eight MAC addresses Only these addresses will be permitted to access the terminal ADVANCED SETTINGS SCREEN The advanced settings screen allows you to modify several key operating parameters in the unit Thuraya
4. The connection between Terminal Equipment and Mobile Terminal has been removed or The interface cable between Terminal Equipment and Mobile Terminal is not plugged in properly The GPS fix is invalid or ThurayalP is unable to obtain the valid GPS fix Network connection failure due to invalid position SIM card was incorrectly programmed The SIM card must be replaced by another from your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider Remove and reinsert the interface cable from both the PC and the ThurayalP When done reboot the ThurayalP Verify that the Modem has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider If the problem continues contact your Service Provider Thuraya IP Satellite Modem User Guide Number and Description 41 Your PC is opening large numbers of TCP connections may be a virus generating connections The ThurayalP terminal is running out of resources 42 TCP connection resources are depleted due to your PC opening excessive connections You must restart your terminal to regain service to the network 101 This user was detached by the network Trying to reattach 103 Network connection failure PLMN is not allowed Reacquiring connection 104 Network connection failure LA is not allowed Reacquiring connection Applicati
5. Do not use near fuel or chemicals Qualified service Do not attempt to disassemble your ThurayalP ThurayalP does not contain consumer serviceable components Only qualified service personnel may install or repair equipment Batteries and accessories Use approved batteries HNS P N 3500108 0001 and accessories only Use of non approved accessories may result in loss of performance damage to ThurayalP fire electric shock or injury AC Mains power adapter HNS P N 35001 14 0001 is for indoor use only It has an indoor operating temperature range of 10 C to 55 C and provides an output voltage of 12 VDC The storage capability of the battery decreases when operated below 0 C If the battery is charged at too high a temperature this will be indicated on the LCD display Battery Door To ensure safety ensure that the battery door is properly closed and latched at all times during operation To close the battery door hook the battery door tab under the edge of the large opening in the enclosure near the data connector ports Firmly press the battery door into the opening The seal around the battery door should snugly fit between the door and the enclosure with no pinch points visible Once a good seal has been made screw the retaining fastener into the enclosure until hand tight Connecting devices Never connect incompatible products When connecting ThurayalP to any other device read the device s User Guide for deta
6. gt General Troubleshooting ThurayalP will not Battery needs Charge the battery Check switch on or will recharging Battery Light or WMMI screen for not stay on when battery charging indication under battery power The battery is not Remove and reinsert the battery inserted properly Make sure the battery cable connector is latched The battery Check the battery connector contacts are dirty or contacts Clean them if damaged necessary If you find any damage replace battery The Modem was When the Modem is reset while reset while under under battery power no AC battery power Mains connected you must turn it back on manually This is a normal operation for the Modem SIM card error SIM card or SIM Visually inspect the SIM card and card contacts may SIM card contacts and return SIM be damaged card to your Service Provider if it is damaged SIM card may not Remove the battery door and be present verify that the SIM card is present SIM card may be Remove the SIM card and make inserted incorrectly sure that it is inserted according to the instructions in the User Guide 28 Thuraya IP Satellite Modem User Guide Problem Possible Cause Cause SIM card contacts A the SIM card contacts with may be dirty a dry cloth The WMMI does not The browser may For Netscape go to Advanced work from browser not be correctly Preferences and select Direct configured connection to the Internet
7. 300 328 ETSI EN 301 489 1 ETSI EN 301 489 17 ETSI EN 301 489 20 IEC 60950 1 We hereby declare that all essential radio test suites have been carried out and that the above named product is in conformity to all the essential requirements of R amp ITE Directive 1999 5 EC This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for Class B Digital Device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a c
8. For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN You May Need To Recheck This Box Upon Returning To Your Other Internet Connection Primary LAN The interface cable Remove and reinsert the interface connection to the is not plugged in cable from both the PC and the Modem does not correctly Modem tunehien The PC Windows Make sure the Windows network network settings settings in the PC are set to may not be choose IP settings automatically configured DHCP Then reboot the PC correctly The PC can only Disconnect all other LAN have one active connections Make sure the LAN connection Modem is the only active LAN When connected connection to the PC the Windows limits the number of Modem must be network bindings to six If you have the only active LAN more than six you must remove connection one in order for the PC to communicate with the Modem The compass does The compass is not Hold the ThurayalP upside down not appear to work level or is near and level away from metallic correctly metal objects The Security Code The code may After ten failed attempts to enter the appears to be have been Security Code you must switch the invalid changed Modem off and on again to have access to another 10 retnes If you forgot the Security Code contact your Service Provider ThurayalP Satellite Mo
9. Home Transmit Rate Receive Rate Pi rtis Se 128Kbps Dedicated Y 128Kbps Dedicated Y Statistics Connection Multimedia Disable _ Management Fixed Rate Disable Y Status Disable Y Settings Caution Selecting a new transmit or receive rate will disconnect any current connection and reconnect at the newly selected rate Copyright 2008 Thuraya Satellite Telecommunications Company All right reserved Connection Management Screen Transmit Rate and Receive Connection Rate Allows you to select the transmit and receive rates from the list of Bandwidth values Multimedia Control Allows you to enable or disable Automatic Repeat reQuest ARQ over the satellite Typically ARQ an error control protocol for data transmission is best disabled for voice or video traffic Fixed Rate Control Allows you to enable or disable fixed rate service over the satellite You can force the connection to match the requested QoS If disabled the best streaming rate possible up to and including the selected rate will be allowed If enabled the terminal will not set up a connection unless the requested rate is available from the network Remember to click Apply to save any changes or they will be lost ThurayalP Satellite Modem User Guide 17 STATUS SCREEN The Status Screen displayed in a separate window provides you with a constantly updated flow of dynamic information and a concise summary of the Thura
10. Node GPRS General Packet Radio System GPS Global Positioning System When the GPS receiver in ThurayalP gets a bearing on a GPS satellite the receiver computes and stores the Modem s location on earth That location is used in the Pointing Process to obtain your location relative to the Thuraya Satellite LAI Location Area Identity Normal Operational Mode In this mode ThurayalP is connected to your network allowing you to perform standard system activities such as Internet browsing The other mode of Modem operation is Pointing Mode N SAPI Network Service Access Point Identifier ThurayalP Satellite Modem User Guide 45 MUX Multiplexer PDP Packet Data Protocol Pointing Mode In this mode using ThurayalP Protractor and Compass and referencing the Pointing Screen for indications of signal strength you manipulate the Modem antenna to get the optimum Thuraya Satellite signal strength for your network connection Pointing is required during Modem set up or if the Modem has been moved from its previous location Once you have obtained the best antenna position you can enter Normal Operational Mode and be ready to perform standard activities Protractor An instrument that measures angles ThurayalP protractor provides the current angle of the antenna so that you can adjust it to the antenna angle specified on the Pointing Screen QoS Quality of Service SIM Subscriber Identification Module Your Service Provider i
11. This is used to monitor incoming signal strength from the Thuraya satellite and permit pointing or re pointing to occur at any time during operation The display provides both a graphical and digital indication of the signal strength The digital RSSI indication consists of a value between zero and 99 The graphical RSSI indication is a 50 element bar graph of the RSSI The RSSI display updates rapidly for at least five minutes after a satellite signal has been acquired or reacquired After that acquisition the RSSI display may be updated less rapidly to conserve power if the modem is running on battery Hint If the rate is reduced to save power the rapid RSSI update mode can be re enabled for 5 minutes if you short press the Modify button while the status display is present Audible Pointing Indicator An audible pointing indicator provides an audible representation of the signal strength during antenna pointing When on the indicator emits pointing tones that increase in tempo as the pitch increases If the satellite is not found one tone is followed by a pause The indicator always defaults to off when the unit powers on Use a short press of the Connect button to toggle the audio pointing indicator on and off ThurayalP Satellite Modem User Guide 11 DISPLAY ICONS Battery Icon The battery icon displays the estimated life of the battery while under battery power The battery icon also displays the charging state while under exter
12. huraya Network Sus Available Requested Standard Transmit Rate Receive Rate Fixed Rate Multimedia Standard 3 Direction is E 113 Elevation is 34 Home Page Satellite Location Display 3 Look at the wMMI home page display and note the compass bearings and elevations for both ThurayalP satellites in the Satellite Location section The recommended satellite for your location will be highlighted in green With the ThurayalP terminal upside down use the integrated compass to determine the direction of the recommended satellite You must be able to obtain a clear view of the satellite in the sky for the ThurayalP to connect to the network If the recommended satellite is obstructed from your location consider using the alternate satellite instead If neither satellite is Compass accessible from your location you will need to move to a location that has visibility to at least one of the satellites ThurayalP Satellite Modem User Guide 5 4 Once you have determined the best satellite to use move ahe antenna stand to the correct elevation angle using the integrated protractor Recall that the elevation angle is indicated on the WMMI home page With the elevation angle correctly set place the ThurayalP on a flat surface with the antenna facing in the direction of the satellite as determined in step 3 Protractor 5 You can optimise the receive signal stre
13. on cancel any menu operation return to status menu Long Press Turn unit on or off Connect button Short press Toggle audio pointing state sound on off Long press e Toggle connection state connect disconnect e Exit pointing mode Menu button Short press Scroll to next menu item Long press Start GPS receiver manually Modify button Short press Scroll to next option of displayed menu item when in menu Long press Toggle Wi Fi on off when not in menu display 8 Thuraya IP Satellite Modem User Guide STATUS MENU DISPLAY The upper level of the LCD displays status messages and menu items Status messages are summarized in the table below troubleshooting section for code explanations Battery Hot A temporary thermal shutdown is about to occur due to battery heating Disconnected The terminal has no IP connection to the network preventing data transfer The terminal is attempting to connect to the network Tx rate Rx rate Transmit and Receive streaming rates in kilobits per second Standard Best efforts quality of service in both directions NAVIGATION OF THE IMMI You navigate among the options available in the MMI by utilizing the Menu and Modify buttons With the unit in its normal state displaying status indicators you press the Menu button to view and modify Quality of Service QoS settings and LCD display parameters Pressing the Modify button within a Menu option allows you to change the current
14. with another after the Modem was turned on Hardware failure to access the SIM card Absence of a required data field on the SIM card Network connection failure because the user is not allowed to connect to the Network This occurs after 3 failed attempts to enter the PIN The SIM card is locked Enter the PUK to unlock the SIM card The SIM card must be replaced when the unit is turned off Make sure the unit is turned off before replacing the SIM Power down ThurayalP and try again SIM card may be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace SIM card with a known good SIM card If problem persists retum the unit to your Service Provider for service SIM card was incorrectly programmed and is missing one or more required fields The SIM card must be replaced by another from your Service Provider Your authorisation has been removed by your Service Provider SIM card IMSI is not authorised Contact your Service Provider to regain service Thuraya IP Satellite Modem User Guide Number and Description 8 This terminal is not allowed to connect to the network Please contact your Service Provider 9 This user has no subscription service is not allowed Please contact your Service Provider 10 This Mobile Terminal was detached b
15. 6 Thuraya IP Satellite Modem User Guide Quick Reference ThurayalP This section serves as a reference guide identifying the key operational aspects of using the ThurayalP system and the Controls and Indicators on ThurayalP and their functions Hl Global Positioning System Operation The ThurayalP contains an integrated Global Positioning System GPS receiver that is used to provide location information GPS location information is required for system access and the reception of a new GPS location is attempted automatically every time ThurayalP is powered on For optimum GPS signal reception make sure ThurayalP is positioned in a roughly horizontal placement Since GPS receivers must see a large part of the sky without obstructions from buildings mountains or trees it may be necessary to take your ThurayalP out to a clear space to obtain a new GPS location It may be possible to obtain a new GPS location in a less favourable circumstance but the time to completion may be longer Once updated ThurayalP remembers your location so the unit can be relocated to a more convenient working area such as inside a building by a window facing toward the satellite Once you have established a session on ThurayalP you will not need another GPS location while you remain connected in the Always On condition This is convenient if you intend to operate from one location for an extended period of time since there is no need to move Thu
16. ECTIONS sessssssssssssssesesesessseeeeeeseecerecererererereeeeereeeeseseseees 4 STEP 5 POINTING TO THE SATELLITE ooconononononononononanononononononononononononenoneninenoness 4 QUICK REFERENCE isssssicccsssassssisesscosensisesnesesseossneveeonssesseonunsvessensvsvecnsneveesenss 7 GLOBAL POSITIONING SYSTEM OPERATION coooccccconnnncncnnnnnoninnnanononnnnoninonanonononaconns Z STORED GPS LOCATON iio acaba 7 INTEGRATED MAN MACHINE INTERFACE IMMI cecceceseceeseeceeseeseceeeseeaeeereneeees 8 CONTROL BUTTONS araen aee nE REEE E aE sow EE EE EnS 8 STATUS MENU DISPLAY corea arootni drug an crol swnarasesavotansdstlonsvadsaeta tn danna 9 NAVIGATION OF THE IMMI 00ccccccccessssssccsccscccessssssceeesscscsessessenesescscsesseeneaes 9 DATA RATE SELECTION ccononononononononononenanenonononononenonenenenonononananenenonanonananinanasa 10 RECEIVE SIGNAL STRENGTH DISPLAY cscceccccesececeesessececececeesensseceeeeeesesensaaes 1 DISPLAY ICONS sisas cba li a 12 WEB MAN MACHINE INTERFACE WMMI SCREENS ooooooooconcoonconconnonccnncnnnonccnnonnos 13 HOMESCREEN oaeoi E E R A T 14 PROPERTIES SCREEN ccconoconononononanonononononononononononono nono no nono no nono no nono nono na nana nannns 15 STATISTIC S SCREEN ooo roo OEE 16 CONNECTION MANAGEMENT SCREEN ccocococonocococnnnnnnncnononononononononononononononos 17 STATUS CREEN isis ns oi S 18 SETTINGS SCREENS airsan a a dana ad dol nasal ad cado Said 19 NETWORK SETTINGS SCREEN cocococ
17. NECTION If you are near another satellite mobile terminal switch the other satellite mobile terminal off or move as far away as possible to avoid interference Replace the battery After several years of average use a gradual decline may be expected Check the battery connector contacts Clean them if necessary If the battery is damaged replace it 31 Problem Satellite Modem stops sending data even with good network connection and sufficiently charged battery The Signal Quality meter on the WMMI changes from time to time 32 Modem battery is overheated Normal behaviour It the LCD display indicates an over temperature condition let the ThurayalP cool down before attempting to resume operation There are several types of channels used by the Modem each with different signal strengths Because the Signal Quality meter measures the channel currently in use there may be slight differences in what the meter shows as channels are changed from one type to another Thuraya IP Satellite Modem User Guide ds Status Codes Number and Description 1 SIM card is not installed Power down install SIM card properly and try again Absence or SIM card may not be present incorrect Remove the battery cover and installation of the verify that the SIM card is present SIM card SIM card may be inserted incorrectly Remove SIM card and make sure it is inserted according to the instruct
18. Network IP Address Private Satellite Modem IP Address Modem International Mobile Equipment Identity IMEI Satellite Modem Media Access Control MAC Addresses STATISTICS SCREEN This screen provides you with an estimate of your data usage Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the ThurayalP terminal You can view both since power on per session and Cumulative lifetime data usage counts To reset the data counters of a session simply select the reset button for either transmit or receive and click the Apply button ThurayalP High Speed Packet Data Communication via Thuraya ff mm we poca Cumulative Traffic Statistics Statistics Screen Note The data usage figures provided on the screen are estimates only This feature is not tied into the actual billing system Hughes assumes no liability if differences are found between data usage figures and your actual bill 16 Thuraya IP Satellite Modem User Guide CONNECTION MANAGEMENT SCREEN Accessible from the Main Menu the Connection Management Screen allows you to select Quality of Service QoS parameters separately for transmit and receive data Note that the 384Kbps selection requires an external antenna THURAYA ThurayalP SENT High Speed Packet Data Communication via Thuraya or gt Note An external antenna is required for choosing 384Kbps
19. Number and Description 14 Network connection failure User authorisation failed Please contact your Service Provider 15 Network connection failure Service option not supported Please contact your Service Provider 16 Network connection failure Service option not subscribed Please contact your Service Provider 17 Network connection failure N SAPI has already been used Power down and try again 18 Network connection failure Regular PDP deactivation by network Power down and try again 19 Network connection failure SM network failure Power down and try again 36 Network connection failure because the user is not authorised for service Network connection failure because the service option is not supported Network connection failure because user was not subscribed to the service option Network connection failure because network assigned an N SAPI that is already being used The connection was deactivated by the Network Connection failure due to the network Session Manager SM Contact your Service Provider to regain authorised service Your Service Provider should check the subscription entries in the Home Location Registry Contact your Service Provider to regain authorised service The Service Provider should check the subscription entries in the Home Location Registry Contact your Service Provider to regain authorised service The Service Provid
20. Satellite Modem IP AQUIESS cococcconncononnononnorannncananonn 17 PIOXY SOlVBT coococcccconnnononaoos 2 32 34 Public Network IP Address 17 22 QOS wee 10 11 12 18 19 45 49 Quality of Service 10 18 49 Kelele ri 25 Restore Factory Defaults 16 17 A O 12 Safely a i i iii satellite ii 1 3 6 7 8 12 13 14 16 19 20 29 30 33 34 48 security COdE 9 17 23 24 Signal Quality 20 35 Signal Strength 6 20 29 33 SIM 1 1 2 3 5 9 17 23 31 32 33 36 37 41 42 49 Software Version ooooccocccinonnconas 17 SA E EERE T 25 26 temperature ii ili 35 46 47 AA 24 25 UD GAGE cncccccconcnanonanananans 16 29 30 UB eoii aN 1 2 4 30 VIDS O sida blico 16 19 VOICES ssiiissbicsissesiecsiaszes citevejaveassvers 19 WED osas 25 26 Mea 1 9 wireless LAN o00ccccconcccccconnnncnnnnns 4 13 WLAN vi vii 13 14 24 25 26 wMMI vi 5 6 9 14 22 29 30 31 32 33 35 48 49 50 47
21. TING SCREEN The antenna pointing step can be enabled using the Antenna Pointing option on advanced settings screen described above When this option is enabled the ThurayalP will stop in a pointing mode prior to accessing the network after powering up This can be useful when optimal pointing is important such as with fixed installations using an external antenna Lil ThurayalP TIA Pointing Screen ThurayalP Satellite Modem User Guide 25 The pointing screen has a signal strength bar graph and numeric value to assist in accurate antenna pointing The green bar identifies the signal strength measured during antenna pointing and will help you optimise the pointing direction Note that obtaining the highest signal strength possible will ensure that you have an optimum connection to the network GPS Receiver On Off GPS Satellites The number of satellites visible to the unit GPS Validity Invalid Stored or Valid See the Global Positioning System Operation section for more details on GPS Point Antenna to These Settings Compass Direction and Antenna Angle to help orient ThurayalP toward the satellite Once this rough pointing is accomplished use the Signal Strength meter described below to optimise the pointing direction Signal Strength This blue bar moves to the right as the signal received from the satellite gets stronger The numeric display to the right of the bar is simply a digital representation of
22. User Guide Thuraya IP Satellite Modem Revision A 2 3500175 0001 Copyright 2008 Hughes Network Systems LLC All rights reserved This publication and its contents are proprietary to Hughes Network Systems LLC No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems LLC 11717 Exploration Lane Germantown Maryland 20876 Hughes Network Systems LLC has made every effort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Trademarks All trademarks marks names or product names referenced in this publication are the property of their respective owners and Hughes Network Systems LLC neither endorses nor otherwise sponsors any such products or services referred to herein HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems LLC THURAYA trademark is the sole and exclusive property of Thuraya Satellite Telecommunications Company Safety Information ThurayalP For your safety and protection read this entire user guide before you attempt to use Thuraya IP Satellite Modem In pa
23. aya IP Satellite Modem User Guide Index Address 14 22 40 48 49 Administrative ACCESS 23 antenna li iv v 6 7 11 12 16 18 20 27 28 29 33 34 47 49 APN scsi 21 22 45 48 ARQ iaa 19 audio pointing indicator 13 backlighting eiieeii 28 battery ili 3 9 12 13 14 20 21 31 32 35 36 46 battery OT ecocccocccionanonananonanoso iii 3 browser 2 5 8 14 30 32 33 34 browser URL address 5 COMPASS saras 5 16 32 33 Connect button 9 13 34 connection profiles 16 data USAGE sereis 17 18 EN 21 22 34 48 Mn icd 2 elevation angle ooooncccccciccconinnonnnns 6 Ethernet ceeeeeeeee 1 2 4 30 48 external DOWEL cceeeeeeees 13 21 fault codes seen 31 Fixed ROT Ensis 15 19 GPS 2 3 4 5 7 8 9 10 13 16 28 29 33 41 43 44 46 48 hearing CIS ooccooccccnconnconnnonnnnnnos iv ME ai ii 17 38 IMM ccececeeeeeee 8 9 10 12 13 14 NON Ge A 14 33 OD ines iii 8 9 10 12 28 35 JOG iria 24 MAC usina 2 17 25 27 Menu DUTTON ccccccccccnnco 9 10 12 Modify button 9 10 11 12 Multimedia cocooccnonccnonncnonnos 16 19 DACOMakerS wicccsices noni iV ThurayalP Satellite Modem User Guide ThurayalP PASSWOTQ moccccnccccncononnonnnos 23 24 45 PIN ias 5 9 23 33 37 49 pointing 6 8 9 10 12 16 20 27 28 29 33 34 Power buttON ccon 3 9 11 12 Private
24. connection 119 Network connection failure PDP deactivated by network Reacquiring connection 120 No network connection User initiated PDP deactivation 121 Network connection failure Missing or invalid APN Please provide correct information and try again 122 Network connection failure Rejected by GGSN Please re enter User ID Password and try again 42 Network connection failure unknown cause Network connection failure because service option is temporarily out of order Network connection failure The Modem was powered down while connected to the network Network connection failure because the APN is missing or invalid Network connection failure due to rejection by the GGSN If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down You will generally not see this code In order for you to deactivate the PDP you must power down the terminal If the problem continues contact your Service Provider Contact your Service Provider to get the correct network settings Verify that your Service Provider User ID and password are correctly set on the Network Settings screen If they are correct and the problem continues contact your SP Thuraya IP Satellite Modem User Guide Nu
25. dem User Guide 29 The SIM PIN code The code may If the SIM PIN is blocked contact appears to be have been your Service Provider to obtain the invalid changed PUK PIN Unlock Key code Enter the PUK when prompted ThurayalP cannot No signal or weak Make sure no obstruction is blocking locate itself using signal the GPS antenna and that the GPS Modem has a clear view of at least 3 4 of the sky Make sure that you do not place your hand or another object over the main antenna radome Determining GPS Wait for 5 minutes Switch the position can take Modem off and on again up to 5 minutes The Modem is The antenna switch is automatic if configured to use you have connected a GPS an external GPS antenna make sure it can see the antenna full sky The Signal Strength Java not enabled Enable Java applications on the meter on the on the browser browser pointing screen does not change when moving the antenna Rough pointing not Follow the instructions in the User completed Guide to correctly complete correctly rough pointing ThurayalP cannot No signal or weak Make sure no obstruction is blocking find the satellite signal the satellite signal Make sure that the Modem has a clear view of the sky in the direction of the satellite Be aware that metalized window glass may reduce or entirely block the signal Check that the antenna is pointed using the correct compass direction and antenna angle from the wMMI Pointin
26. dems that you may be familiar with there are a few important operating differences to note Please read this user guide carefully to understand all the aspects of operating your ThurayalP First Time Set Up This section guides you through the process of setting up and configuring your ThurayalP for the first time The steps presented should be followed in the order given When you are finished your computer and modem will both be set up and ready to use Unpacking Unpack the modem and accessory box items ThurayalP Satellite Modem AC Mains Power Adapter and cable 100 240V AC Universal AC power plug travel adapter Rechargeable Lithium lon Battery pack Ethernet cable do not use cross over cable USB cable CD ROM User Guide this document Your Service Provider will supply a Subscriber Identification Module SIM ThurayalP Satellite Modem User Guide 1 da Software Installation and Configuration Your PC must support an Ethernet USB or Wireless LAN interface to operate with ThurayalP The CD ROM contains USB drivers for Windows 2000 XP Vista and MAC OS10 3 and later operating systems If you intend to use the ThurayalP with a USB connection please insert the CD ROM into the computer and follow the instructions to install the USB driver MAC users will also need to carry out the following steps after the USB driver install completes 1 plug in USB cable 2 Select Apple Menu gt System Preferences on th
27. der application will self extract onto the PC s hard drive Once the package is installed it puts a shortcut on the desktop and prompts you to upgrade now Make sure the ThurayalP is now connected to the PC via Ethernet recommended or USB and is powered up Select the upgrade option on the PC and the program will allow you to upgrade the terminal The upgrader will query the current software version of the terminal You should choose whether you want to upgrade to the newer version of software If you choose to upgrade the terminal the process automatically downloads the new release of software and forces a terminal reboot When the terminal returns from reboot you can verify that the download was successful via the Properties page in the WMMI Once loaded onto a PC the upgrade program can be used to upgrade any number of ThurayalP terminals Just connect them one at a time and execute the upgrade program ThurayalP Satellite Modem User Guide 27 Troubleshooting ThurayalP This section details the following Some general hardware and software problems you may encounter in the installation and operation of ThurayalP along with the possible source of these problems and how to correct them System fault codes and descriptions reported to you by ThurayalP on the wMMI screens along with their possible causes and solutions If unable to correct a problem please contact the ThurayalP dealer you purchased the unit from gt
28. e Ethernet cable to your laptop s network interface and insert the other end of the connector into the ThurayalP gt Note Any Ethernet cable can be used to connect the laptop and modem as long as it is less than100 meters in length USB You will first need to install the USB driver from the CD ROM following the instructions in the Software Installation and Configuration section above Next connect the USB cable to your laptop s USB interface and insert the other end of the connector into the ThurayalP USB Ethernet USB and Ethernet Data Connection Locations STEP 5 POINTING TO THE SATELLITE 1 ThurayalP is controlled through a web browser interface WMMI To activate the WMMI open the browser on your laptop Enter http 192 168 128 100 in the browser URL address field File Edt view Favorites Tools Help a AA OAA EEE SM AO ROO9 rites 2 810 URL address field E Note You may want to store this URL as a browser bookmark 4 Thuraya IP Satellite Modem User Guide 2 If you have PIN security enabled on your SIM you will be prompted to enter your PIN before proceeding Note You must have a valid GPS location for the compass direction and Antenna Angle to be displayed If the GPS is not valid go back to step 3 and allow ThurayalP to obtain a GPS fix Compass Direction Antenna Angle ThurayalP Lad High Spe gt d Packet Data Communication via
29. e MAC 3 Go to Network 4 Anew network port should then be recognised E Note You must verify that the proxy server settings in your browser are disabled For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN For Netscape go to Advanced Preferences and select Direct connection to the Internet When complete please close your browser DO NOT FORGET THAT YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION Setting Up the Modem There are five basic steps to getting your Modem up and running Step 1 SIM insertion Step 2 Power Connection and Battery Charging Step 3 Obtain Initial GPS Fix using the ThurayalP Step 4 Data Connections Step 5 Pointing to the Satellite 2 Thuraya IP Satellite Modem User Guide STEP 1 SIM INSERTION l STEP 2 POWER CONNECTION AND BATTERY CHARGING 1 Unpack the modem and accessories Your service provider will have provided you with a SIM card Insert SIM provided by your Service Provider into the SIM holder inside o A the battery compartment as shown SIM Insertion Orientation To close the battery door hook the battery door tab under the edge of the large opening in the enclosure near the data connector ports Firmly press the battery door into the opening The seal around the battery door should snugly fit between the door and th
30. e Modify button to scroll down the Standard and Tx QoS values until you see the setting you want When you scroll to each setting the displayed QoS value blinks indicating that this selection is pending Press the Modify button to move to the next setting without changing the pre existing value e When the list of values is exhausted press the Modify button to lead you back to the first value You can cancel the selection 10 Thuraya IP Satellite Modem User Guide and transition back to the status display via a short press of the Power button e When you have found the value you want press the Menu button This action selects the new rate Once you select the rate you are transitioned to the Rx set of values unless you selected Standard in which case you will exit rate selection e Navigation through and selection of the Rx values is the same as for the Tx values Use the Modify button to scroll through the list in a circular manner with cancellation achieved via the short press of the Power button Pressing the Menu button selects and stores the new Rx rate and you will then exit rate selection e When you select a new QoS the old PDP context is deactivated and a new PDP context is activated with the new rate selection If the rate selection did not change as a result of the selection then no PDP context change occurs RECEIVE SIGNAL STRENGTH DISPLAY The lower row of the LCD is dedicated to RSSI signal strength information
31. e enclosure with no pinch points visible Once a good seal has been made screw the retaining fastener into the enclosure until hand tight The ThurayalP ships with the battery preinstalled however if needed install the battery in the compartment pictured in Step 1 Plug in Power cable and charge the battery for at least three hours DC Power Jack STEP 3 OBTAIN INITIAL GPS USING THE ThurayalP l Put the ThurayalP outside on a flat surface with a clear view of the sky away from building trees and other obstructions Power up Satellite Modem by pressing the Power button Once powered up ThurayalP will automatically attempt to locate itself using GPS This may take up to five minutes The small GPS satellite icons on the display shaded area in the picture below show how many GPS satellites are in view at any given time You need all three satellite icons to be on solidly to obtain a GPS fix If any are missing or flashing then the GPS signal is being blocked a EPA gl Xo a E GPS Satellite Icon Location on Display ThurayalP Satellite Modem User Guide 3 When the GPS icon stops flashing then ThurayalP has successfully updated its GPS position STEP 4 DATA CONNECTIONS Connect the ThurayalP to your PC using Ethernet or USB It is also possible to connect using the wireless LAN facility but use one of the wired connections for the first time setup Data Connections ETHERNET Connect th
32. e provider regarding these accessories 18 Thuraya IP Satellite Modem User Guide Battery Status On battery charging or charged Battery Level This bar graph provides an indication of remaining battery capacity e Green normal indication of battery level e Red almost fully discharged e Amber charging under external power Status Any current system status codes see Troubleshooting section SETTINGS SCREENS From the Main menu you can select Settings to navigate among all the various Settings functions from the menu on the left side of the screen Network Settings Security Management Settings Login Settings Advanced Settings NETWORK SETTINGS SCREEN After executing the necessary First Time Set up steps to configure ThurayalP you may want to select the Network Settings screen to check your network configuration ThurayalP ota After clicking on the SA es raya and reboot your PC for the changes to take effect Exercise caution when changing network settings Please consult your Service Provider Copyright 2008 Thuraya Satellite Telecommunications Company All right reserved Network Settings Screen This screen provides you with control over key network access parameters Here you find the appropriate Domain Name Service DNS ThurayalP Satellite Modem User Guide 19 and the Access Point Name APN information configured by your Service Provider You are also given the ability to make changes
33. eaming CBR Refill lt BLANK gt enter the desired name and Disabled SAVE CANCEL If you want the values you have entered to be processed click the SAVE button exit the wMMI and reboot your computer You will also need to turn ThurayalP off and then on again so that the new settings can take effect If you want the values you have entered to be ignored click the CANCEL button and the Network Settings remain as they were with no reboot required SECURITY MANAGEMENT SCREEN The Security Management screen allows you to impose a tighter level of security on your ThurayalP 20 Thuraya IP Satellite Modem User Guide ill ThurayalP Sot Pa Security Management Screen SIM PIN Disable Enable If Enabled a prompt requests you to enter the SIM PIN each time you power up the modem This helps prevent unauthorised use of your SIM Disable this feature to skip the PIN entry process To change the setting click the desired one enter the current SIM PIN required and click the Save button Note If the SIM PIN code is incorrectly entered three times the SIM will be locked until the PUK Pin Unlock Key number is entered Consult your Service Provider if you do not have your PUK number Change SIM PIN If the SIM PIN is enabled and you would like to change the existing PIN click this link You will be required to enter the Old PIN the New PIN and the New PIN again for confirmation Lock Upon SIM Change When
34. er should check the subscription entries in the Home Location Registry Power down ThurayalP and try again If the problem continues contact your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider Thuraya IP Satellite Modem User Guide Number and Description 20 Network connection failure Too many failures to activate PDP context Power down and try again 21 Network connection failure Network assigned an invalid IP address Power down and try again 22 Network connection failure No response from network Power down and try again 23 Network connection failure Protocol error received from network Power down and try again 24 Network connection failure GPRS stack could not attach to MUX interface Power down and try again 25 Network connection failure GPRS stack could not detach from MUX interface Power down and try again Too many failed attempts 4 to connect to the Network Assignment of an invalid IP address by the network during connection Network connection failure due to lack of a response from the network Network connection failure due to a protocol error Internal software error Internal software error ThurayalP Satellite Modem User Guide This failure may occur because of a weak signa
35. g screen ThurayalP cannot You did not exit Click the Exit Pointing button access the internet antenna pointing from the Pointing page or press after successful mode the Connect button on the face pointing of the terminal 30 Thuraya IP Satellite Modem User Guide No network access or poor network performance The battery will not charge The antenna may not be pointed properly The Modem network settings may not be correctly configured The browser may not be correctly configured Interference from other satellite mobile terminals The battery is defective The battery contacts are dirty or damaged ThurayalP Satellite Modem User Guide Turn ThurayalP off and then back on again and attempt antenna pointing again to improve the signal strength You may need to reposition ThurayalP verifying that there are no obstructions blocking the satellite signal and that the Modem has a clear view of the sky in the direction of the satellite Refer to the network settings supplied by your Service Provider If the DNS Host settings are changed the PC must be rebooted For Netscape go to Advanced Preferences and select Direct connection to the Internet For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO YOUR OTHER INTERNET CON
36. if no PDP context exists no data traffic possible e Onifa PDP context exists ready for data traffic gt Web Man Machine Interface wMMI Screens The ThurayalP can be accessed through a standard web browser interface To accomplish this the connected computer must have one of the following supported browsers installed along with Java enabled Java Runtime Environment 1 3 1 or later e Internet Explorer 6 0 or later e Netscape Communicator version 7 2 e Firefox 2 0 e AOL Explorer e Macintosh Safari To access the ThurayalP connect your computer run a supported browser and enter hitp 192 168 128 100 into the browser s address field You may wish to add this address to the browser s bookmark list so the address will be easier to find in the future When active the browser interface will allow you to access the WMMI Each of the main web pages contains important status information in the upper left hand corner The bar graph next to the a icon represents receive signal strength The bar graph next to the icon provides an indication of the battery s level and charging state The icon area below these indicators mirrors the icons described in the MMI section above ThurayalP Satellite Modem User Guide 13 HOME SCREEN The Home screen provides you with key summary status information about ThurayalP and is also a gateway into ThurayalP management ThurayalP oi High Speed Packet Data Communication via Thuraya Net
37. iled safety instructions Thuraya IP Satellite Modem User Guide ili DA Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals Therefore people who wear a cardiac pacemaker and who want to use a Satellite Modem should seek the advice of their cardiologist If as a pacemaker user you are still concerned about interaction with ThurayalP we suggest you follow these guidelines e Maintain a distance of 15 cm between ThurayalP and your pacemaker e Maintain a distance of one meter away from the front of ThurayalP s antenna e Refer to your pacemaker product literature for information on your particular device If you have any reason to suspect that interference is taking place turn off your ThurayalP immediately DA Hearing aids Most new models of hearing aids are immune to radio frequency interference from Satellite Modems that are more than 2 metres away Many types of older hearing aids may be susceptible to interference making it very difficult to use them near a Satellite Modem Should interference be experienced maintain additional separation between you and ThurayalP INFORMATION TO USER Hughes Network Systems LLC declares under our sole responsibility that the product Hughes 9103 Satellite IP Terminal to which this declaration relates is in conformity with the following standards and or other normative documents ETSI EN 301 681 ETSI EN
38. ions in the User Guide SIM card may be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace SIM card with a known good SIM card If problem persists retum the unit to your Service Provider for service 2 SIM card read write Failure to read Power down ThurayalP and try error Power down and from or write to again try again the SIM card SIM card may be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If the problem continues replace SIM card with a known good SIM card If the problem persists retum the unit to your Service Provider for service ThurayalP Satellite Modem User Guide 33 Number and Description 3 SIM card access has been blocked Please contact your Service Provider 4 SIM card has been improperly changed during an active session Power down and try again 5 SIM card is not responding Power down and try again 6 Arequired data field is missing from the SIM card Please contact your Service Provider 7 This subscriber is not allowed to connect to the network Please contact your Service Provider 34 Failure to access the SIM card due to too many failed attempts with an invalid PIN You replaced a SIM card
39. ircuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment iv ThurayalP Satellite Modem User Guide Contents ThurayalP SAFETY INFORMATION sccccccosssssssrsecccecsessssecsecececsessnsneesecsceesessnaneesececes l WARNING SYMBOLS USED IN THIS GUIDE ccconcccccnonnnccinonnnononanananinonanononananononanacinns WARNINGS FOR THURAYAIP ccessccessecessecesseccsssccsseecessecesseccssecesssecessecessecenseeenas I CONTENTS Rics svaseadensisdecssouseesdescsdevsstegunte codesecesvesseaiess shevesvedsnds endessvesteuseesaseesss V INTRODUCTION iieccisssciscssctscescisesssesccesccssenss acsscestaaseessdncennsecesivessdussestetiesvessdees 1 FIRST TIME SET UP os ssiccscsscvsccstesssssteeseeseteesssssdeeseescasecdssetbssecdesevessetessecssolveseuass 1 UNPACKING scsi talas siii ciencia di 1 SOFTWARE INSTALLATION AND CONFIGURATION ccoconcncccooncncnnonnnnononnnanononnnnaninananos 2 SETTING UP THE MODEM ccccessssccovsnscccossscscvsssecsovsnsccsossnaccevsseecovsnsescoscnsssovensees 2 STEP LE SIMGINSERTION erenneren e E EE AEE 3 STEP 2 POWER CONNECTION AND BATTERY CHARGING comonocononnnononononinanononons 3 STEP 3 OBTAIN INITIAL GPS USING THE ThurayQOlP coooccccccconononananononncnonanananos 3 STEP 4 DATA CONN
40. ithin the timeout and setting up security ThurayalP a Pal High Speed Packet Data Communi WLAN Settings Advanced Settings Status Home WLAN Security Settings WLAN Configuration Screen WLAN Power Select ON or OFF to turn the feature on or off WLAN Power Off timeout If disabled there is no timeout If this parameter is enabled the WLAN will remain powered up for the 22 Thuraya IP Satellite Modem User Guide selected timeout value after the terminal powers on If no WLAN activity is detected during the timeout the WLAN card will power down WLAN SSID The WLAN network ID SSID can be entered as desired WLAN Region Select the WLAN region from a drop down list X10 X20 X30 X31 X32 X40 and X41 If you try to activate a channel not supported in the selected region the request shall be rejected with an error message WLAN Channel Select the WLAN channel from a drop down list 1 through 14 WLAN SECURITY SCREEN The WLAN Security screen allows you to configure WLAN security parameters including enabling disabling Wired Equivalent Privacy WEP hiding the SSID and setting Media Access Control MAC filters Access this screen by clicking the WLAN Security Settings link towards the bottom of the WLAN Configuration Screen ThurayalP Seared WLAN SSID Broadcast Enable Y Security WEP Disable Y Login Settings wer key 1 3F3a6edaa3d6f40c3b7f462e5e MENEREN
41. l due to obstructions or geographic position such as extreme latitude or longitude Contact your Service Provider to verify coverage for your location Power down ThurayalP and try again If the problem continues contact your Service Provider The Service Provider should verify that you have the correct network settings Power down ThurayalP and try again If the problem continues contact your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider 37 Number and Description 26 SIM card error IMSI field is longer than 8 bytes and is invalid Please contact your Service Provider 27 GPRS software internal failure GPRS stack message subscription failure Please contact your Service Provider 28 Terminal Equipment has been disconnected from the Mobile Terminal Please establish the connection 29 Network access blocked GPS fix is too old Power down and try again ThurayalP will attempt to reacquire connection after receiving a new GPS fix 30 Network service is not available Invalid position for selected LAI Please power down and contact your Service Provider 38 SIM card may have been programmed incorrectly Internal software error
42. lP a Pl THURAYA Select Full only when directed by i provider Pointing Disable 1 light Config ON 15 sec S 1 128Kbps i 128Kbps 4 256Kbps v 256Kbps we Y 384Kbps vi 384Kbps Y Advanced Settings Screen Satellite Search Method Normal is the default method to use unless your Service Provider specifies the Full Method The Full method takes longer 24 Thuraya IP Satellite Modem User Guide and utilizes more resources since it will search all possible frequencies for ThurayalP service This full search can take up to 20 minutes Auto Power ON When Enabled the terminal will automatically power up when external DC is present Antenna Pointing This drop down menu determines whether the Pointing Display comes up each time ThurayalP is powered up or restarts The factory default for this setting is Disabled to bypass the pointing state upon power up However antenna pointing can be Enabled to provide pointing information prior to going online LCD Backlight Config LCD backlighting can be On 15 sec Off or Auto off after 15 seconds of inactivity unless external DC present Power Up Profile You can select the power up profile from a drop down list including Standard and three customizable streaming profiles Each streaming profile can be customized by name multimedia mode fixed rate mode transmit rate and receive rate Select the Save button to implement your modifications POIN
43. mber and Description 123 Network connection failure Requested QoS rejected by network Please modify parameters and try again 124 Network connection failure Invalid transaction id Reacquiring connection 125 Network connection failure Unknown Session Manager error Reacquiring connection 126 Network access blocked ThurayalP will attempt to reacquire connection 127 Network access blocked Radio priority is less than threshold ThurayalP will attempt to reacquire connection 128 GPS fix is too old Modem will attempt to reacquire connection after receiving a new GPS fix Network connection failure because the requested QoS was rejected by the Network Network connection failure due to invalid transaction ID Network connection failure due to unknown session manager error Network connection failure because network access is blocked Network access is blocked due to the user s priority Notification of a GPS fix during or after Network connection procedure ThurayalP Satellite Modem User Guide Modify the QoS settings and try again If the problem continues set all QoS settings to the default values and try again If the problem continues with the default values contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider Network access is blocked The network will
44. nal power AN Power Icon The power icon displays the state of the external power input e Onif external power is connected e Off if external power is disconnected GPS Icon The GPS icon indicates the state of the GPS information in GPS the ThurayalP specifically whether the information is up to date or should be refreshed e The icon flashes when the stored GPS information is older than the GPS validity period e Theicon is on steady when the stored GPS information is within the GPS validity period Satellite Icons The satellite icons located next to the GPS icon es indicate the status of the GPS receiver in the ThurayalP and the number of visible satellites e The icons are off when the GPS receiver is off e Theicons are active when the GPS receiver is on either flashing or steady state The number of icons in steady state indicates the number of GPS satellites in view You will need all three on solidly to acquire a new GPS location Wireless LAN Icon The wireless LAN icon displays the state of the WLAN feature e Off if Wireless LAN operation is turned off e Onif Wireless LAN is on Wireless LAN Lock Icon B The lock icon displays the state of encryption for the WLAN feature It is displayed only if the Wireless LAN is on and WLAN encryption is turned on 12 Thuraya IP Satellite Modem User Guide Globe ICON The globe icon displays the state of IP connection over the satellite e Off
45. ngth by observing the signal strength display on the ThurayalP while slowly rotating the ThurayalP a few degrees clockwise and counter clockwise Find the direction that maximizes the signal strength Likewise slowly raise and lower the antenna a few degrees and find the elevation that maximizes the signal strength This step fine tunes the pointing of the antenna in the direction of the ThurayalP satellite Receive Signal Strength on the ThurayalP Display 6 Once the ThurayalP obtains sufficient signal strength from the satellite it will automatically connect and establish an IP data session Check this on the home page by confirming that the Network Status line shows Connected Congratulations Your ThurayalP is successfully connected You should now be able to send and receive data from your laptop to the internet Note If you are unable to successfully connect to the Internet ensure that nothing but open sky is between the ThurayalP and the ThurayalP Satellite If the view is blocked by trees mountains buildings metalized glass or similar objects then you must relocate the ThurayalP Additional assistance can be found in the troubleshooting section towards the end of the ThurayalP User Guide Do not stand in front of the Antenna ThurayalP emits radio frequency energy when in the transmit mode To avoid injury do not place head or other body parts in front of the antenna when system is operational
46. ononononononononononononononononononononnnono nono nononnananonos 19 SECURITY MANAGEMENT SCREEN cococccocononanonnnconononnnnnnnnnnconononnanonononcononanna nono 20 LOGIN SETTINGS SCREEN wcvsiavasesdnavanananavacasanovacavatasacesannsana vane aii eden 22 Thuraya IP Satellite Modem User Guide V WLAN CONFIGURATION SCREEN ooccccncocococonononononononononononononononononononenenenesos 22 WLAN SECURIME SCREEN a A s 23 ADVANCED SETTINGS SCREEN sassctdesescastvevdctedsel dali deidades 24 POINTING S GREEN si tdo dla 25 UPGRADING THURAYAIP cccccccsssscssesssscscescesescesucevsnsescusesseseusessusevcuseusuvensenenses 27 UPGRADING SOFTWARE ccccccccccccscecscecscececscscecscscececscscscscscssscssscscscacssecusacacs 27 TROUBLESHOOTING cuicos 28 GENERAL TROUBLESHOOTING ccsescscesssccecesseseccessssecesssssecesseseccsssesecesssssecessueas 28 STATUS CODES curada 33 GLOSSARY Vita ao dana 45 INDEX A sscbenvenseess A AENA A A 47 vi ThurayalP Satellite Modem User Guide Introduction ThurayalP Your ThurayalP is a Satellite Modem that provides portable high speed data communications via satellite Using Always On technology you can remain connected to the Internet while only sending or receiving the data that you need at speeds of up to 444kbits s just as if you were sitting at your office desk ThurayalP works with your computer using an Ethernet USB or Wi Fi connection While ThurayalP operates very similarly to other data mo
47. ons and possibly viruses on your PC are generating excessive Internet connections Excessive TCP connections by the PC have consumed alll available connection resources in the terminal The terminal cannot recover from this error Connection broken by the Network Network connection failure due to PLMN not allowed Network connection failure because ThurayalP is in a service not allowed Location Area LA ThurayalP Satellite Modem User Guide Check your PC for applications that may open large numbers of connections and disable these applications If the problem continues contact your Service Provider Clean up PC applications that are consuming excessive TCP connections Power down ThurayalP and try again If the problem continues contact your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues in other areas where service is allowed contact your Service Provider 39 Number and Description 105 Network connection failure Roaming is not allowed Reacquiring connection 106 Network connection failure Mobile Terminal implicitly detached by the network Reacquiring connection 107 Network service is not available Network resources not available Reacquiring connection 108 Network service is not available Reacqui
48. r state On Off GPS satellites visible GPS validity compass direction and antenna angle To obtain a GPS fix make sure there are at least three visible satellites reported Once a GPS position is obtained the ThurayalP will provide the compass direction and degrees of elevation to the satellite This information is used in the pointing operation described earlier PROPERTIES SCREEN The Properties screen displays a summary of current communications parameter settings You can also use this screen to do the following Restore Factory Defaults Reset Terminal Power Off Terminal Upgrade Modem Software a link to the upgrade website ThurayalP TINA High Speed Packet Data Communication via Thuraya Properties Screen About Restoring Factory Defaults When you click this button the restore message confirmation screen informs you that the terminal is about to reset to factory defaults Restoring the factory defaults returns the ThurayalP settings to their original just out of the box state This does not change the security code or SIM parameters Please exercise caution when proceeding If you invoke Restore Factory Defaults you will need ThurayalP Satellite Modem User Guide 15 to re enter any configuration information supplied by your Service Provider You must enter the security code to complete the reset Current Settings provides the current communications parameters Software Version Interface Mode Public
49. rayalP to refresh the GPS receiver Also your stored GPS location remains good for a period of time even if you power down and move a short distance between sessions When you believe this is the case simply skip the GPS location step and complete the ThurayalP satellite pointing operation prior to going directly onto the network Be sure to carefully point your unit every time it is moved STORED GPS LOCATION The most recent GPS location is stored in ThurayalP even when powered down Upon power up the ThurayalP will attempt to update this GPS location since the Thuraya system will only allow access if your GPS location is not too old If ThurayalP has a valid GPS location then the GPS icon on the display will go from flashing to solid Likewise the web MMI will indicate if the currently available GPS location is valid or invalid ThurayalP Satellite Modem User Guide 7 gt Integrated Man Machine Interface iMMI The ThurayalP has an Integrated Man Machine Interface IMMI which allows you to control the operational features of the terminal without the need of a PC or a browser The MMI includes buttons labelled with defining icons an LCD and an audible pointing aid integrated into the ThurayalP itself The figure below shows the layout of the ThurayalP iMMI iMMI Button Locations CONTROL BUTTONS The following table gives you a summary of the four ThurayalP buttons Button Action Result Power button Short press Backlight
50. reaming rate Thuraya IP Satellite Modem User Guide Glossary ThurayalP APN Access Point Name APNs can be assigned to each external network interface to allow communications among multiple Internet Service Providers ISPs If use of multiple ISPs is required in your network on ThurayalP WMMI Network Settings screen you can enable APN and enter the value supplied by your Service Provider DHCP Dynamic Host Configuration Protocol DHCP is a communications protocol that lets network administrators manage centrally and automate the assignment of IP addresses in an organization s network With use of the Internet Protocol each machine that can connect to the Internet needs a unique IP address You must make sure that the Windows network settings on your PC are set to allow the network to choose IP settings automatically DNS Domain Name Service a static hierarchical name service for TCP IP hosts The network administrator configures the DNS with a list of host names and IP addresses allowing users of workstations configured to query the DNS to specify remote systems by host names rather than IP addresses On ThurayalP WMMI Network Settings screen a primary and possibly a secondary DNS address supplied by your Service Provider must be assigned Ethernet Ethernet is a local area networking method used widely throughout the computer industry It is the only communication interface supported by ThurayalP GGSN Gateway GPRS Support
51. ring connection 109 Network service is not available No network Reacquiring connection 110 Network service is not available Cell access barred Reacquiring connection 40 You are using a SIM card from a carrier that does not have a roaming agreement with your Service Provider Network connection failure because Modem was implicitly detached by the Network Network service not available due to lack of network resources Network service not available Network service not available Network service not available because cell access is barred If the problem continues with an authorised SIM card contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider Thuraya IP Satellite Modem User Guide Number and Description 111 Network service is not available Limited network service Reacquiring connection 112 Network service is not available Invalid position Reacquiring connection 113 Network service is not available Invalid position for the selected Service Provider Reacquiring connection 114 Network service is not available Invalid position for selected RAI Reacquiring connection
52. rms Operation of ThurayalP during electrical storms may result in severe personal injury or death Disconnect ThurayalP from computer and store unit indoors if lightning is anticipated in the area of operation General Handle your ThurayalP with care The enclosure is weather resistant per IEC 60529 IP55 However do not submerge the unit or expose it to severe rainstorms Avoid exposing your ThurayalP to extreme hot or cold temperatures The operating temperature range of ThurayalP is 10 C to 55 C Avoid placing your ThurayalP close to cigarettes open flames or any source of heat Changes or modifications to ThurayalP not expressly approved by Hughes Network Systems could void your authority to operate this equipment Use a soft damp cloth only to clean your ThurayalP To avoid impaired Modem performance please ensure your ThurayalP s antenna is not damaged or covered with foreign material like paint or labelling When inserting the SIM do not bend the SIM or damage the contacts in any way When connecting the interface cables do not use excessive force ThurayalP Satellite Modem User Guide A In the vicinity of blasting work and in explosive environments Never use ThurayalP where blasting work is in progress Observe all restrictions and follow any regulations or rules Areas with a potentially explosive environment are often but not always clearly marked Do not use ThurayalP while at a petrol filling station
53. rticular read this safety section carefully Keep this safety information where you can refer to if necessary gt se Warning Symbols Used in this Guide This section introduces the various types of wamings used in this document to alert you to possible safety hazards WARNING AN Potential radio frequency RF hazard Where you see this alert symbol and WARNING heading strictly follow the waming instructions to avoid injury to eyes or other personal injury WARNING A N Where you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid personal injury DANGER Electric shock hazard Where you see this alert symbol and DANGER heading strictly follow the warning instructions to avoid electric shock injury or death Thuraya IP Satellite Modem User Guide i P Warnings for THURAYAIP A Do not stand in front of the Antenna This device emits radio frequency energy when in the transmit mode To avoid injury do not place head or other body parts in front of the satellite antenna when system is operational Maintain a distance of one meter away from the front of ThurayalP s antenna Properly ground the Antenna Failure to properly ground the optional external antenna may result in severe personal injury or death Do not attempt to ground the optional external antenna unless you have the skills to do so in accordance with local electrical codes Do not operate during Electrical Sto
54. send the Modem a timer value and the Modem will attempt to connect again when the timer is complete If the problem continues contact your Service Provider You are blocked from Network access due to your network priority If the problem continues contact your Service Provider A new GPS fix was obtained during the connection process superseding the old fix The Modem will reacquire the connection If the problem continues and a new connection cannot be made contact your Service Provider 43 Number and Description 129 Network access blocked GPS location may be too old If condition does not clear please obtain a new GPS location 130 Network access unavailable GPS location needs updating 131 Battery temperature too high 132 Terminal temperature too high 133 An external antenna is recommended to achieve the requested data rates 44 GPS fix may be too old GPS fix is too old The battery is too hot The terminal is too hot The 384kbps streaming data rate requires an external antenna Verify that the Modem has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider The ThurayalP terminal will acquire a new GPS location and connection Do not power off the terminal Allow the terminal to cool down Allow the terminal to cool down Attach an approved high gain external antenna to the terminal to obtain the highest st
55. setting The status display is the default display after 30 seconas of inactivity the display always reverts to the status display Pressing the Menu button takes you through a circular list of menu items and then back to the status display The two major menu options are the following Change Rate Modify the QoS settings for Transmit and Receive LCD Contrast Modify the contrast on your LCD ThurayalP Satellite Modem User Guide 9 DATA RATE SELECTION e With the unit in the default status display press the Menu button The Change Rate menu option is then displayed e Press the Modify button You are then brought to the first value in the series of QoS settings Change Rate Comment Menu Standard Selects Background QoS for both the transmit and receive directions Tx 384Kbps Selects 384Kbps Tx Streaming QoS Hidden unless external antenna attached Tx 16Kbps Selects 16Kbps Tx Streaming QoS Tx 32Kbps Selects 32Kbps Tx Streaming QoS Tx 64Kbps Selects 64Kbps Tx Streaming QoS Tx 128Kbps Selects 128Kbps Tx Streaming QoS Tx 256Kbps Selects 256Kbps Tx Streaming QoS Hidden unless external antenna attached Rx 384Kbps Selects 384Kbps Rx Streaming QoS Hidden unless external antenna attached Rx 16Kbps Selects 16Kbps Rx Streaming QoS Rx 32Kbps Selects 32Kbps Rx Streaming QoS Rx 64Kbps Selects 64Kbps Rx Streaming QoS Rx 128Kbps Selects 128Kbps Rx Streaming QoS Rx 256Kbps Selects 256Kbps Rx Streaming QoS e Press th
56. ssues you a SIM containing your SIM Personal Identification Number PIN and other security related information You insert the SIM into ThurayalP SIM holder as part of Modem hardware setup If you configure the Modem to enable SIM PIN security each time you invoke the Modem WMMI after turning on the Modem PIN authorisation is required in order to use the system SIM PIN A Subscriber Identification Module SIM Personal Identification Number PIN may be supplied by your Service Provider If SIM PIN entry is enabled on ThurayalP wMMI Security Management screen a prompt requests you to enter the SIM PIN each time you run the WMMI This helps prevent unauthorised use of your SIM SNDCP Sub network Dependent Convergence Protocol Static IP Address A static Internet Protocol IP address is a number that is assigned to a computer by an Internet Service Provider ISP to be its permanent address on the Internet Computers use IP addresses to locate and talk to each other on the Internet If Static IP addressing is enabled on ThurayalP WMMI Network Settings screen you must enter an IP address supplied by your Service Provider in the Static Public Network IP Address field that follows Status Code A number which uniquely references an event or condition in a hardware or software system In ThurayalP if there is a fault detected the status code and a description are displayed at the bottom of the Modem wMMI Home and Status screens 46 Thur
57. the bar The orange peak hold bar at the end of the blue bar identifies the highest signal strength measured during antenna pointing and will help you optimise the pointing direction Use this display when fine tuning ThurayalP s orientation to the satellite Signal strength is only a relative measure of the satellite signal strength and may vary from location to location Exit Pointing Select this button to leave the screen after optimum signal strength has been achieved This action will take you to the Home screen on the WMMI Status Status codes see end of guide for a list 26 Thuraya IP Satellite Modem User Guide gt Upgrading Should a ThurayalP Modem software upgrade become available you can complete the upgrade process yourself The software can be downloaded directly from the Internet using any available access method including ThurayalP UPGRADING SOFTWARE In order to upgrade software you must first connect to the Internet and follow the steps listed below 1 2 Connect your PC Notebook to the Internet using ThurayalP satellite service wired LAN or dial up connection Go to www thuraya com or use the Upgrade link on the Properties Page if connected to the ThurayalP Go to the web site area for ThurayalP updates To download select the latest upgrade package The browser proceeds to retrieve the package Once the package is downloaded you are prompted to execute the package Select Yes and the upgra
58. this setting is enabled you must enter a security code when the terminal powers up with a new SIM Restricted Administrative Access When Restricted Administrative Access is enabled protected web pages can only be accessed after you enter a username and password The username is the fixed string admin and the password is the security code Change Security Code The security code is 12345 when shipped from the factory To change an existing Security Code click this link You will be required to enter the Old Code the New Code and the New Code again for confirmation Click Save to store the changes ThurayalP Satellite Modem User Guide 21 mb Note If you forget the security code you will need to consult with your service provider LOGIN SETTINGS SCREEN Utilize the login screen only if you have been given the necessary information from your Service Provider Service Provider Security If this is enabled you can enter a User Name and Password for authentication between ThurayalP and your Service Provider Your Service Provider will let you know if this step is required and give you the necessary information User Name Password Confirm Password You must enter the password twice to ensure accuracy WLAN CONFIGURATION SCREEN The WLAN Configuration screen allows you to configure WLAN characteristics including enabling disabling WLAN setting a timer that will force WLAN to power down if no host connects w
59. work Status Available Requested Actual Standard Standard Standard Standard Disable Multimedia Disable Receiver Satellites 0 Validity Valid Region 3 Direction is E 113 Elevation is 39 Home Screen Network Status Provides the status of the network connection Transmit Rate Provides the requested and actual transmit channel data rate The actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions Receive Rate Provides the requested and actual receive channel data rate The actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions Fixed Rate Provides the status of the Fixed Rate control Enable Fixed Rate when using a streaming connection that must match the requested data rate If the rate is unavailable the connection will not be made Multimedia Provides the status of the Multimedia control Enable Multimedia when using streaming applications like Voice over Internet Protocol VoIP or live video playback Connect Disconnect This button toggles the network connection state on or off When Disconnected no data can be sent or received 14 Thuraya IP Satellite Modem User Guide Change Data Rate This button allows you to change the connection parameters for the current session Quick Connect These buttons access pre stored connection profiles GPS The display includes the GPS receive
60. y the network Cause unknown Power down and try again 11 Network connection failure Invalid parameters used for network attach procedure Please contact your Service Provider 12 Network connection failure LLE or SNDCP failure Power down and try again 13 Network connection failure Unknown PDP type Please contact your Service Provider Network connection failure because the Modem is not allowed to connect to the Network Network connection failure because you are not identified as a subscriber to the service Network connection broken with an unknown cause Network connection failure due to use of invalid parameters Network connection failure caused by LLC or SNDCP failure Network connection failure ThurayalP Satellite Modem User Guide The Modem authorisation has been removed by your Service Provider Modem IMEI is not authorised Contact your Service Provider to regain authorised service Contact your Service Provider to receive authorised service Your Service Provider should check the subscription entries in the Home Location Registry Power down ThurayalP and try again If the problem continues contact your Service Provider Contact your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider Power down ThurayalP and try again If the problem continues contact your Service Provider 35
61. yalP status L uill ThurayalP THURAYA Ml Network Status Acquiring Network Signal Quality E es es es 95 0 Signal Strength MS ee ee _ _ 52 0 Satellite Antenna Type Passive External Battery Status Charging Battery Level 6 6 6 E E Status This page automatically refreshes Status Screen This display gives you a summary of current Satellite Modem system configuration and performance When the Status Window is open its information is updated every minute Note that if you are running on battery power your available operating time will be reduced Network Status Provides the status of the network connection Signal Quality This bar graph displays satellite signal quality Signal Strength Use this display to monitor incoming signal strength from the satellite and permit pointing or re pointing to occur at any time during operation m Note Signal Quality vs Signal Strength The Signal Quality status is a different measure of the received satellite signal than the Signal Strength status Seeing differences between these two levels is normal and not an indication of a problem with your ThurayalP Satellite Antenna Type Use this display to determine which satellite antenna is in use The standalone terminal will use its internal antenna Optional external antennas active and passive can be hooked up to the ThurayalP for convenience and higher performance See your servic

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