Owner`s Installation & Operation Manual
Contents
1. 19 3 25 Gein 20 3 26 Back Up 9 9 2 20 3 27 Emergency Ring 955 9 9 E 20 3 TW OLINE CONFIGURATIONS 02 2 0 21 4 1 satin ted gs lew Tie Tiel al tlie 21 4 27 MING ION 22 5 0 100 WITH COMPUTER _ 23 5 1 23 52s 2 35 23 22 2 24 12 a 24 2 TECHNICAL SPECIFICATIONS 252. 11 ANCOMING CANS 11 3 12 gt diorr 13 313 a ATSIC INE ct ea a 14 2 14 Voice MA O OS ale Sa teat 16 245 lt E 17 2216 17 DAZ Eh Ena hae Eb eee Th Ebi ee 18 2 18 RUAN och I t aiii wd eT Ta a 18 327 ge UNIQUE FEATURES inte cent tat One Ont cei On Mie Mat eee Oe Oe leant nas 19 3 21 Ea Daa eee eae a 19 3 22 Audible Line in Use 19 3 23 Interrupt Alert 2000 0 bi acctthe ahh nl Uhh elite 19 3 24
3. above D Emergency Intercom If phone service is interrupted an Avinta NETwork powered by VN100 modules can continue to provide intercom service as long as electrical power is still available to the VN100 modules This can be a significant safety factor for communication to all extensions on the NETwork in the event of a phone outage 3 18 Ring All To reach all extensions simultaneously dial 99 Example 99 Primary set extensions will ring for 30 seconds and the red LED on the VN100 will flash Secondary set extensions will ring once to avoid having the answering machine pick up and the red LED will flash for 30 seconds VN1000M doc 18 REV 010225 12 40 dw 3 2 3 21 3 22 3 23 Unique Features Call Screening By recording a greeting on a Primary Auto Attendant answering machine that does not disclose the NETwork and its extensions unwanted telemarketing and other calls are blocked from the extensions This will tend to frustrate telemarketers and have your number removed from their files as it imposes a cost to them for the call without a resulting contact Eliminating the distraction and annoyance caused by such calls can be very beneficial for both business and residential applications Audible Line in Use Signal Since any NETwork extension will cause a line in use condition when it is connected to an outside call when a new extension picks up the receiver a three second busy tone
4. Use the same procedure as described in the previous case to isolate the telephone instrument that is not compatible Technical Specifications Capacity 1 analog phone line from a phone service provider 89 customizable extension number addresses 12 physically installed nodes 3 local parties in one conference 4 parties in one intercom session R E N 0 1B normally 0 3B during Intercom Ringing Signal 4 0 R E N Power 12V AC 500mA 120V AC Power Adapter provided Physical 1 Ib 7 5 x 5 5 x 2 Approvals FCC Part 68 amp Part 15 Subpart J Class B VN1000M doc 25 REV 010225 12 40 dw FCC Registration amp Radio Interference Information Registration This equipment is registered with the Federal Communications Commission and is in compliance with Parts 15J and 68 FCC Rules and Regulation 1 REQUEST ONLY you must provide the following data to your telephone utility company Telco a Ringer Equivalence Number R E N on the device label Note that if several devices are connected to the same line the R E N s must not add up to more than 5 A or B This R E N figure is important to your Telco b The USOC jack type to be provided by the Telco Typically these are the RJ11C W for single lines The flagged items above are noted on the equipment s FCC Compliance label 2 This device may not be used on Telco operated coin phone lines Party lines and privately owned coin phones are subjec
5. Internal NETwork Calls to a NETwork Extension Any extension can transfer another internal NETwork extension call to another NETwork extension by pressing and the extension number NN Example 31 IF THE STATION BEING ALERTED DOES NOT RESPOND DIAL TO CANCEL THE ALERT THIS IS COMMON TO ALL THREE CASES ABOVE VN1000M doc 17 REV 010225 12 40 dw 3 17 Intercom A Specific Extension Press and the extension number Example 31 B Multiple Extensions After each alerted extension answers you can dial another and the extension number for another extension You must wait for each extension to answer before dialing another sequence However if an extension does not answer entering the NN sequence will discontinue ringing that extension and move the intercom call to another extension C Stand Alone Intercom An intercom NETwork can be created without a live phone line connected to any of the extensions Connect one VN100 LINE cord to another VN100 via two wall jacks that are interconnected by a continuous pair of wires to start up the first two extensions You may need jack extenders couplers and more line cord available from any phone accessory retailer Connect each phone device line cord to a VN100 s PHONE DATA jack Repeat the above two steps for additional extensions Now you have created a Stand Alone NETwork that will operate the same as a connected NETwork see
6. s line cord to a wall jack A fax machine setup as an Auto Attendant will respond to incoming fax signals and faxes will be received normally The Auto Attendant greeting should direct incoming calls to the various extensions in the NETwork See greeting example 2 2 3 Auto Attendant To give a NETwork extension location a professional impression receptionist function connect the VN100 s LINE cord to the phone jack on a fax machine Then connect the phone line cord to the VN100 s PHONE DATA jack The fax Auto Attendant will still function as above but other NETwork extensions will also be able to reach this extension Voice Mailboxes To create a Voice Mailbox at any extension connect an answering machine between the VN100 and the phone Connect the VN100 s LINE cord to a wall jack Connect an answering machine to the PHONE DATA jack on the VN100 Connect the telephone to the phone jack on the answering machine Set the VN100 to the Secondary setting Set the answering machine to answer on an appropriate number of rings Now when the extension is dialed by a calling party or by another extension on the NETwork the phone will ring and the answering machine will activate after the preset number of rings VN1000M doc 16 REV 010225 12 40 dw 3 15 Conferencing A Internal NETwork Intercom Conference Call To conference call other extensions in the NETwork an extension needs to dial and the e
7. REGISTRATION amp RADIO INTERFERENCE INFORMATION 26 CMTED WARRANTY e 27 AS co dilate cae linet ade ee tas acai aes shan eae 27 VN1000M doc 3 REV 010225 12 40 dw 1 0 Introduction The VN100 is a modular component that can provide Voice Network VN and Personal PBX functions using your existing phone wiring and telephone devices The VN100 can be used simultaneously with Home Network computer products using the HomePNA standard over the existing phone wiring inside your residence The VN100 can also be used simultaneously with DSL Digital Subscriber Line service from your local telephone company over the same telephone line When all phones and phone devices are installed with the VN100 up to 12 a one line PBX is formed without any rewiring Two line wiring configuration information is provided in Section 4 0 for those who wish to enhance the operation of two line phone systems The information included in this Owner s Manual is designed to cover the most common voice NETwork situations However Avinta NET products are versatile enough to create many additional and more sophisticated configurations Examples of more advanced configurations can be found on the Avinta web site www avinta com VN1000M doc 4 REV 010225 12 40 dw 2 0 Setup 1 Check that you have the follo
8. are off hook When the NETwork is in use but no outside calls have been placed any on hook extension can make an outgoing outside phone call A new call will cause the dial tone and subsequent conversation to be heard by other parties on extensions in use as an intercom or conferencing within the NETwork NOTE IT IS RECOMMENDED THAT USERS REGARD A DIAL TONE AS AN INTERRUPT WARNING AND TO EITHER DISCONTINUE THEIR USE OF THE NETWORK OR ASK THE NEW PARTY TO DELAY HIS HER CALL UNTIL THE NETWORK IS FREE If a new user simply wishes to join others in conversation on the NETwork press to stop the dial tone and join in the conversation Primary Set Phones Secondary Set Phones All extensions operate the same for outgoing calls regardless of their setting Once an outgoing call has been initiated the outside line is in use and additional calls cannot be placed For larger NETworks with simultaneous calling needs additional phone numbers may be needed from the phone service provider VN100 products can then be used with standard multi line phones to create a wider NETwork capacity See Section 3 for more details VN1000M doc 13 REV 010225 12 40 dw 3 13 Auto Attendant Note The Auto Attendant function enables an answering machine s greeting to direct incoming calls to the correct extensions in the NETwork eliminating the need of a person to answer the calls WALL JACK ANSWERING e
9. AMPLE CONFIGURATIONS VN1000M doc 8 REV 010225 12 40 dw RESIDENTIAL ARRANGEMENT EXAMPLE Kitchen EXT 11 21 TAD set to answer VN100 set as after several rings CJ secondary TAD set to Primary several rings Mom amp Dad s Ext 31 EXT 41 Bedroom VN100 set as set 85 secondary aus Extensions are accessed internally by pressing and the extension number e g dial 2 3 to reach extension 23 External incoming calls need to only dial the extension number without the forexample 2 3 Example 1 A call comes in and only rings the phones in the kitchen and the den The TAD in the kitchen answers Hi you ve reached the Smith family To contact Susie press 2 Mom and Dad wait for the tone _ To leave a message for Caller presses 2 1 and Susie s phone rings until either Susie or her phone s answering machine answers Example 2 call comes in Only the phones in the kitchen and the den ring Susie answers it in the kitchen The call is for Mom who is sewing in the bedroom Susie asks the caller to hold and then presses 3 1 The phone in the bedroom rings and Mom answers Example 3 Dad is in the Den Susie s in her room and is in the kitchen Dad picks up the phone and pres
10. NETwork and Personal PBX One Phone Number Line If you have only one phone number or if you have different phone numbers different wall jacks then connect the VN100 LINE cord to the wall jack that corresponds to the phone number line you wish to have NETworked Two Phone Number Lines If you have more than one phone number and the numbers on a modular phone jack with two or more twisted pairs the VN100 will be in the NETwork on the line number that is assigned to the center wire pair The second number is also available for phones fax or data connections through the DATA port on the back of the VN100 However it will not be part of the Voice NETwork and Personal PBX system you are creating If you wish to use the second or third number outer wire pairs for the NETwork then you need to change the colored phone wire connections behind the wall plate Consult your phone company or phone installation company for instructions Modular Wiring Representation LINE 2 LINE 1 LINE 3 Organize the phone devices that you wish to have on the NETwork FAX PHONE TAD VN100 VN1000M doc 6 REV 010225 12 40 dw NOTE IF USING ANSWERING DEVICES OR FAX MACHINE IN YOUR PERSONAL PBX NETWORK GO TO SECTION 3 13 FOR EXTENSION SET UP INSTRUCTIONS In a Voice Network all incoming calls are received normally and all outgoing calls are placed normally In addition you can customize your Voice NETwork and
11. Owner s Installation amp Operation Manual Model VN100 AVINI Socring to New Networking Heights Voice NETwork amp Personal PBX Available in TriVOX and TriNET Model Series Safety Information As with any AC operated product precautions should be observed during handling and use Follow all warnings safety and operating instructions Do not expose the product to moisture or extreme temperatures Leave sufficient space around the product for ventilation Connect only to the type of power source marked on the product Do not disassemble the product Only qualified personnel should service this product LIDU Packing List 1 or more VN100 Control Module s depending on Avinta Model 1 AC Power Adapter per VN100 unit One 1 Small Screwdriver per product package 1 Owner s Manual 1 Warranty Card VN1000M doc 2 REV 010225 12 40 dw Table of Contents 1 0 INTRODUCTION 4 20 SETUP 5 24 BASIC INSTALLATION 0 101 7 3 0 VOICE NETWORK AND PERSONAL PBX nannan nnmnnn 11 3 1
12. T T MACHINE 12V Typical Answering Line Phone Answering Machines Connect the answering machine s line cord to a wall jack Connect the VN100 s LINE cord to the answering machine s phone jack Connect the phone device s line cord to the VN100 PHONE DATA jack Set the VN100 to the Primary setting If only an answering machine is connected to a wall jack it will operate with the NETwork in the same manner as below When an answering machine is set to on mode it will answer incoming calls A greeting can be recorded on the answering machine to direct callers to the appropriate extensions in the NETwork Example Hello you have reached ACME Company For sales press 23 for advertising press 34 to send a fax press 45 to leave a message wait for the tone We suggest that when used as Auto Attendant the answering machine should be set to answer calls on one or two rings to provide more efficient NETwork operation If used in combination with a person the answering machine can be set to answer on more rings to give the receptionist the option of answering first The Auto Attendant can be bypassed by dialing an extension number NN The greeting will then stop and calls will ring at the extension selected Note dial each digit firmly and distinctly VN1000M doc 14 REV 010225 12 40 dw VN100 NO ANSWERING CAPABILITY 12V AC Typical Fax Connecti
13. WALL JACK MAY ACTUALLY HAVE TWO OR THREE NUMBERS CONNECTED TOIT SOME MULTI LINE PHONE DEVICES ARE DESIGNED TO SENSE BOTH LINES ON A SINGLE WALL JACK AND OPERATE THEIR FUNCTIONS ON EACH INDEPENDENT PHONE NUMBER LINE THE VN100 IS DESIGNED TO ONLY SENSE ONE PHONE NUMBER SIGNAL FROM THE WALL JACK IF YOU HAVE MULTIPLE NUMBERS COMBINED INTO ONE WALL JACK THEN YOU WILL NEED A SPLITTER TO CREATE AN EFFICIENT TWO LINE NETWORK SPLITTERS CAN BE READILY FOUND AT MOST STORES THAT STOCK PHONE ACCESSORIES IF YOUR MULTIPLE PHONE NUMBERS ARE ALL ON SEPARATE INDEPENDENT WALL JACKS THEN A SPLITTER IS NOT NEEDED TO CREATE THE NETWORK OUR TWO LINE INSTRUCTIONS WILL REFER TO LINE 1 AND LINE 2 TO CONNECT WALL JACKS OR SPLITTER JACKS IF USING A SPLITTER YOU NEED TO TEST YOUR SYSTEM TO BE SURE THAT THE CORRECT NUMBERS ARE GOING TO THE CORRECT EXTENSIONS VN1000M doc 21 REV 010225 12 40 dw 4 2 CREATING NETWORK TWO MORE PHONE NUMBER LINES WITH VN100s EXPAND THE NETWORK S POTENTIAL TREMENDOUSLY IT MUST BE UNDERSTOOD THAT MANY FUNCTIONS WHICH OPERATE BETWEEN THE TWO PHONE NUMBER LINES AND THEIR EXTENSIONS MAY BE CONTROLLED BY THE MULTI LINE DEVICES PHONES ANSWERING MACHINES ETC AND NOT THE VN100 ALL VN100 NETWORK FEATURES WILL STILL BE AVAILABLE ON EACH INDEPENDENT NUMBER LINE We will designate Single Number Wall Jack Locations and Multi Number Wall Jack Locations and discuss each scenario independ
14. bpart J of Part 15 FCC Rules These Rules are designed to provide reasonable protection against radio and television interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this unit does cause interference to radio or television reception which you can determine by turning the equipment off and on try to correct the interference by one or more of the following measures 1 Reorient the receiving antenna that is the antenna for radio or television that is receiving the interference 2 Change the position of the unit with respect to the radio or television that is receiving the interference 3 Move the unit away from the equipment receiving interference 4 Plug the unit into a different wall outlet so that the unit and the equipment receiving interference are on different branch circuits If these measures do not eliminate the interference please consult your dealer or an experienced radio television technician for additional suggestions Also the FCC has prepared a helpful booklet How To Identify and Resolve Radio TV Interference Problems It is available from the U S Government Printing Office Washington DC 20402 Please specify stock number 004 000 00345 4 when ordering copies VN1000M doc 26 REV 010225 12 40 dw A 4 Limited Warranty This product is warranted to be free of manufacturing defects for a 1 year period after the original date of
15. consumer purchase Opening of the product enclosure will void this warranty This warranty does not include damages to the product resulting from an accident misuse improper installation or operation or unauthorized repair or alteration If the product should become defective within the warranty period Manufacturer will at its option repair or replace it at no charge The defective product should be sent to a designated service center freight prepaid by the customer The replacement product supplied under this warranty may at our option be new or rebuilt If the defective product is found to be out of warranty Manufacturer will repair it upon prepayment by the customer for any service and return freight charge The consumer s sole remedy shall be such repair or replacement as is expressly provided above and Manufacturer shall in no event be liable for any incidental or consequential damages arising out of the use or inability to use this product for any purpose whatsoever Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you This warranty gives you specific rights You may also have other rights that vary from state to state For product purchased outside the United States see your dealer for warranty A 5 Service Only a trained technician should service this product Contact Avinta Communications for service Be sure to include your name and add
16. ently Installation A VN100 module is needed for each line number at each location to be NETworked If a phone location is only to be NETworked to a single line number then only one VN100 module is needed If a phone location is to be NETworked to both line numbers and will use a two line phone or device then two VN100 modules are needed Single Number Wall Jack Locations Follow the instructions in Section 2 0 Basic Installation Repeat the Basic Installation for each single number location in the NETwork It is recommended that extension numbers on either line number be unique and not duplicated on the other line number NETwork This will increase the flexibility of the NETwork Multi Number Wall Jack Locations Instructions are for two number lines Follow 2 1 Basic Installation Instructions Section 2 1 Steps 1 2 3 then Connect the line cord of the first VN100 to Line 1 s wall or splitter jack L1 Connect the line cord of a second VN100 to Line 2 s wall or splitter jack L2 Connect a line cord between the PHONE DATA jack on the first VN100 and the Line 1 connection of the two line phone or device Some two line devices have hardwired connecting cords and some use jack receptacles Connect a line cord between the PHONE DATA jack on a second VN100 and the Line 2 connection of the two line phone or device Now follow 2 1 Basic Installation instructions Steps 5 and 6 You Are Now Ready to Operate Your Two Li
17. he extension number was set to 0 which is not allowed Change the first digit of the extension number to any number from 1 to 9 Remove the 12V AC plug from the VN100 Wait a few seconds then plug it back in d No dial tone but there is a busy tone on some phones VN1000M doc Replace the phone with one that is known to be good to check if it s operational If there is still no dial tone then Unplug the AC adapter and then pick up the telephone receiver to verify that a dial tone can be heard If a dial tone can be heard then the VN100 unit may be defective 24 REV 010225 12 40 dw 2 dial tone but there is a busy tone on all phones Check the condition of the line by directly plugging a phone that is known to be good into a wall jack If no dial tone is heard chances are that service from the telephone company has been interrupted The keypads of certain telephone instruments do not function properly during conference calls List the other phones that were in conference when a particular DialPad was inoperative Unplug all phones from their VN100 unit Re plug directly into the Wall Jack Take handsets off hook on all listed phones Try dialing an outside number from the handset suspected of failing to dial during a conference call If it does not function properly it is not compatible with the other phones on the network The sound level on certain telephones is weak or distorted during conference calls
18. k up the receiver dial to stop the dial tone and announce an emergency situation to the extensions on the NETwork VN1000M doc 19 REV 010225 12 40 dw 3 25 Attendant Bypass If a calling party is familiar with the NETwork they can dial an extension number immediately after the Auto Attendant device answers and thereby bypass the greeting Dial firmly and distinctly so that the VN100 equipment recognizes each digit 3 26 Back Up Extensions The call transfer feature of the NETwork described earlier can be used repeatedly by a caller to hop from one extension to another in search of a person to answer their call This works for all modes of calls It is especially useful when the caller is remote that is for incoming calls For a professional impression include a sentence such as If your call is urgent please dial nm for immediate assistance in the OGM Out Going Message of a personal voice mailbox where nm is any valid extension number in the NETwork Furthermore a knowledgeable caller can dial nm while an extension is ringing even before the OGM starts to play This can save time for the caller Note that arbitrarily guessing extension numbers will cause the connection to be terminated 3 27 Emergency Ring Through Emergency Ring Through is designed as a fail safe measure if a Primary Extension or Auto Attendant extension is disabled for whatever reason a power outage the answering machine se
19. ll outgoing calls are placed normally In addition you can customize your Voice NETwork and personal PBX for Call Transferring Call Conferencing Auto Attendant Intercom and Paging between phone extensions A VN100 module is needed for each phone device in the NETwork 3 1 3 11 Basic Operation General When you pick up any extension on the NETwork a dial tone should be heard When dialing internal extension numbers you must press the pound key on the phone dial pad before the extension or code number is entered Example dial 23 to reach extension 23 Incoming callers only need to enter the extension number no key necessary Incoming calls can be answered normally from any extension Outgoing calls can be dialed normally from any extension Incoming Calls A When the NETwork is not in use all phones are hung up Primary extensions and any phone devices directly connected without VN100 modules on the same phone number line should ring Secondary extensions do not ring Calls can be answered from any extension or by a directly connected answering machine Once a call is answered the caller can dial any extension on the NETwork and be transferred to that extension The caller can dial another extension at any time by re dialing a new extension number ANN When any extension answers the phone on the dialed extension stops ringing When the NETwork is use one or more phones in u
20. ne NETwork All Operating features of the VN100 can be used on either phone number line In addition the features on two line phone equipment such as conferencing two outside parties to one conversation will bridge both lines VN1000M doc 22 REV 010225 12 40 dw 5 0 5 1 5 2 VN100 with Computer NETwork Installation This section will describe the installation of a Home Network PCI USB or parallel port version and Voice NETwork on the same line The telephone cord and modular jacks on the back of the VN100 are set up to simplify the interconnections found in various situations Plug the Avinta HN100 or any other Home Network device to the wall outlet and then plug the VN100 s LINE cord to the PHONE jack on the HN100 device Plug a telephone into the PHONE DATA jack on the VN100 Leave the VN100 s DATA jack unused Operation The voice NETwork can be used simultaneously with the Home Network You can call others on the same phone line while playing a multi player game or while tutoring Refer to the manuals provided by your Home Network device VN1000M doc 23 REV 010225 12 40 dw Appendix Troubleshooting a Sometimes the command prefix doesn t seem to function You should always dial firmly and distinctly to allow the VN100 equipment to recognize each digit Do not try to dial with quick touches To interoperate with other DTMF signal based services such as voice messaging voice respo
21. nse remote access systems etc the VN100 utilizes a convention of ignoring any signal that follows a DTMF signal within three seconds This rule is fairly transparent under normal operation scenarios However if you make a mistake in dialing DTMF digits when commanding the VN100 system you cannot re dial the command within three seconds Doing so will force the VN100 to stay in this filter loop causing it to ignore your commands Therefore be sure to wait at least three seconds before trying again For incoming calls if the initial attempt of selecting an extension not required fails wait at least three seconds Then dial followed by the desired extension number b Before attempting to change anything observes the red LED on the VN100 s front panel This red LED informs you of the condition of the unit The following is a list of how it should appear under normal conditions Standby The LED should be OFF Phone in use The LED should be always ON local phone device is off hook active Line busy The LED should blink slowly one or more other extensions are in use with a remote party Ringing The LED should flash quickly Power On The LED should flash five times once per second and then go out Note that the green LED should always be on as long as power is supplied to the VN100 When the VN100 is first powered the LED flashes continually Check to see if the first digit of t
22. nt panel should flash five times and then turn off The green LED should stay on 6 Plug the VN100 s phone line cord into the phone wall jack Lift the phone receiver you should hear a dial tone The front panel red LED light should turn on Dial your own phone number you should hear a busy tone Hang up the receiver Apply the labels included with the assigned extension number to the phone VN1000M doc 7 REV 010225 12 40 dw Note If a dial tone is not detected a busy tone is not heard or the LED does not turn on consult the Troubleshooting Guide in the Appendix Repeat steps 1 6 for each VN100 location Compile a location extension number list as a directory for reference Please spend a few moments to familiarize yourself with the commands used to operate the VN100 and their respective status displays A similar table appears on the bottom of each VN100 unit Operations Status Appearance of Red LED To Transfer a Call Dial NN Power ON Flashes 5 times For a Conference Call Dial NN NN Line Busy Slow Flash For an Intercom Call Dial NN Phone Off Hook Always ON For an Intercom Ring All Dial 99 Ringing Fast Flash To Stop Ringing Dial Note When placing a call to an outside party use instead of before the extension number for Transfer and Conference Calls to other extensions on your own site You Are Now Ready to Operate Your NETwork SEE FOLLOWING S
23. ons AVINTA RECOMMENDS THAT FAX MACHINES WITHOUT A BUILT IN ANSWERING MACHINE BE USED AT A SECONDARY VN100 EXTENSION FOR MAXIMUM NETWORK EFFICIENCY Fax machines without Auto Attendant or answering machine capabilities must be installed after VN100 module with the VN100 between the fax and the wall jack Note Some fax machines can be programmed not to answer an incoming call but can be triggered to initiate its fax function by dialing some special keys such as star star Some can even be programmed to respond to two digit signals This capability is available on certain fax machines and is known as Remote Fax Receiving using an Extension Phone These types of fax machines can be directly connected to the phone line without a VN100 Connect the VN100 s LINE cord to a wall jack Connect the fax machine s line cord to the VN100 s PHONE DATA jack Connect a telephone to the fax machine s phone jack Set the VN100 to the Secondary setting The fax machine will then receive faxes when that extension is dialed either from inside the NETwork or from outside calls VN1000M doc 15 REV 010225 12 40 dw 3 14 hone Data Fax with Answering Capability 12V AC a E Line Phone Fax machines with built in answering machines can be connected directly to the wall jack to serve as an Auto Attendant if its location does not need an extension in the NETwork Connect the fax machine
24. personal PBX for Call Transferring Call Conferencing Auto Attendant Intercom and Paging between phone extensions A VN100 module is needed for each phone device in the NETwork 2 1 Basic Installation NOTE STEPS Follow these instructions for each VN100 located in your NETwork 1 Locate the rotary switches labeled extension number on the front panel 2 Use the screwdriver included to set the VN100 extension to the desired number This is the number to be dialed to reach the phone or other device connected to the VN100 at this location Example To set a phone as Extension 23 dial the left extension rotary switch to 2 and right number rotary switch to 3 Use numbers 1 9 for the first digit Extension number 99 is reserved for the Page All broadcasting feature 3 Set the S P Switch on the VN100 backpanel as follows Set to S Secondary if you do not want that extension to ring on incoming calls Set to P Primary if you want the extension to ring on incoming calls THROUGHOUT THIS MANUAL THE DESIGNATIONS PRIMARY AND SECONDARY WILL REFER TO THE SETTING OF THE VN100 MODULE AT THE LOCATION BEING REFERRED TO 4 Plug your phone into the PHONE DATA jack on the VN100 backpanel 5 Plug the provided AC power adapter output plug into the 12 jack on the VN100 backpanel and then plug the AC adapter into a 120V AC wall outlet The red LED on the VN100 fro
25. ress daytime phone number proof of purchase including purchase date and a short description of the problem Attach your sales receipt to this booklet for future reference This information will be valuable if service should be required during the warranty period According to some state laws and in the event service should be required you may need both Model and Serial Numbers Please record them below for your records Keep this Manual in a secure location for reference Model No Serial No Purchased by Purchase Date Avinta Communications Inc 756 San Aleso Avenue TEL 408 734 5295 Sunnyvale CA 94085 1445 USA FAX 408 734 5296 Web site www Avinta com E Mail techsupport Avinta com Part Number MSC00005 03 Rev 1 1 VN1000M doc 27 REV 010225 12 40 dw
26. rving as an Auto Attendant is not set to ON etc After 16 rings all extensions set to the Secondary setting will begin to ring allowing any extension to receive the call Any answering machine in a Voice Mailbox designed NETwork can also answer an Emergency Ring Through call In order to truly benefit from this unique feature Avinta recommends setting one of the Secondary Answering Machine extensions to a lower number of rings than the others Example Ext 23 set to answer on two rings while ext 34 ext 56 and ext 65 are set to answer on four rings In the event of an Emergency Ring Through the answering machine at ext 23 would answer the call This will eliminate any confusion caused by multiple greetings being played simultaneously VN1000M doc 20 REV 010225 12 40 dw 3 Two Line Configurations 4 1 General A two line configuration refers to NETwork environments that have two phone number services from the phone company This is an ADVANCED application for the NETwork If you have trouble installing consult your local phone company independent telecommunications professionals or refer to the Avinta web site at www avinta com Basic Two Line NETwork IMPORTANT A FOR THE PURPOSE OF THIS SECTION THE TERMS LINE 1 AND LINE 2 WILL BE USED TO DESIGNATE ONE OR THE OTHER OF A TWO PHONE NUMBER SERVICE AND ITS INSTALLATION AND OPERATION ON AN AVINTA NETWORK B A WALL JACK CAN HAVE SEVERAL LINE CONFIGURATIONS ONE
27. se A person on an extension being dialed will hear the ring in their handset and know a call is coming in To answer hang up the phone The incoming call can then be answered by picking up the phone receiver again a few seconds later Any extension can answer You can also choose to either have the other extension s hang up or have them join in the conversation Once the incoming call is answered all parties on the extensions can hear the caller This feature is similar to the Call Waiting feature provided by the phone company VN1000M doc 11 REV 010225 12 40 dw Primary Set Extensions Phone rings on all incoming calls e Any answering machine that is being used as an Auto Attendant should be located at a Primary extension D Secondary Set Extensions e The phone will ring only when its extension number is entered by another extension in the NETwork or by an outside caller e Answering machines that are used as personal mailboxes should be located on a Secondary extension e Incoming calls be answered at Secondary extensions Independent Phones on the same phone line as the NETwork phones Phones will ring normally for incoming calls Phones can dial any extension number in the NETwork An incoming call answered at an independent phone extension can be transferred to a NETwork extension by entering the key and then the extension number Because independent phones are outside the NETwork NET
28. ses 9 All phones ring Mom and Susie both answer Dad tells them that they are going out for dinner lt VN1000M doc 9 REV 010225 12 40 dw SMALL OFFICE ARRANGEMENT EXAMPLE Receptionist CJ FAX Ext 12 EJ VN100 Set as secondary Ext 11 A Accounting Ext 14 Sales Dept Ext 13 _ VN100 set as 2 secondary calle Advertising 5 Fey lt VN100 set secondary _ Example 1 The TAD at the receptionist answers an incoming call Hi you have reached ABC products To send a fax press 1 2 VN100 set as as Primary 7 2 ay VN100 set as To reach Sales press 1 5 To reach Accounting press 1 4 To reach Advertising press 1 message in the main mailbox wait for the tone 1 5 Example 3 The receptionist needs to speak to everyone so she presses TO leave Example 2 The Sales Dept needs to talk to the Advertising Dept The Sales Dept presses 9 9 In this setup the incoming calls only ring at the receptionist unless transferred to another department s extension VN1000M doc 10 REV 010225 12 40 dw 3 0 Voice NETwork and Personal PBX In a Voice Network all incoming calls are received normally and a
29. t to local state regulatory policies and possible additional state special requirements 3 The Telco has the right to make changes to their network that may affect the operation of your equipment provided you are given adequate advance written notice to permit correct operation 4 In case of operational problems disconnect your unit by removing the modular or multi conductor plug from the Telco jack If your regular phone or other devices or system still works properly your unit has a problem and must remain disconnected officially and serviced or returned for repairs 5 Unless otherwise noted in the User s Manual e g fuses etc user may not under any circumstances in or out of warranty attempt any service adjustments or repair on this unit It must be returned to the factory or authorized U S service agency for all such work Locations or phone numbers of factory or authorized U S service points are listed in this manual 6 Special FCC rules apply to equipment connected behind a PBX or KTS 7 Attached accessories If you connect any equipment such as a FAX answering machine telephone or computer modem to the Unit please make sure that they are registered in accordance to FCC Rules Part 68 Please check the manufacturer or dealer of the equipment if you are not sure Radio Interference This equipment has been type tested and found to comply with the limits for a Class B Computing Device in accordance with the specification in Su
30. will be heard on the picked up extension That extension should then hang up and try again later When a NETwork has no outside connection or calls in progress but is in use with an intercom or conference call within the NETwork such conversation is not regarded as a line in use This is because the line is readily available to receive an incoming call or to place an outgoing call Interrupt Alert When any NETwork extension is in use with an outside call and another extension picks up the receiver the new party trying to access the line will hear a busy tone for three seconds and can hang up before interrupting After three seconds all parties will hear a short beep tone to alert them of a new party on the NETwork When the NETwork has no outside connections or calls in progress but is in use with an intercom or conference call within the NETwork a dial tone will alert all extensions that a new party has entered the NETwork 3 24 Emergency Interrupt When any NETwork extension is in use with an outside call a short beep tone will be heard by all parties on the line three seconds after a new extension picks up signaling that a new picked up extension is now on the NETwork This allows the party on the new extension to advise all parties the other extensions of an emergency situation When the NETwork has no outside connections or calls in progress but is in use with intercom or conference calls within the NETwork a new extension can pic
31. wing components for each phone device on your NETwork You can install all or only some of the phone devices on the same phone line with the VN100 Those installed with the VN100 will form a NETwork and will work with the other phone devices on the same line as normal 1 ea VN100 Module 1 ea Power Adapter 1 ea Small Screwdriver provided 2 Familiarize yourself with the VN100 module Rear View S P SWITCH PHONE DATA connection is for the main phone number line on which you wish to create your Voice NETwork and Personal PBX system DATA connection is a pass through port for a second phone number line that is to be used for other purposes such as a Private Line Data Line etc S P SWITCH is used to designate the Primary or Secondary phone device in the NETwork See details in Installation Step 2 LINE cord is to connect a modular wall jack Front View EXTENSION NUMBER STATUS 7 89 a 759 64 6454 0 POWER indicator confirms that the unit is receiving power The STATUS light indicates various conditions of the phone line The EXTENSION NUMBER rotary switches set the extension number for each phone device in the NETwork VN1000M doc 5 REV 010225 12 40 dw 4 Determine the phone number line which you plan to install your Voice
32. work extensions cannot reach them eeem F Answering Machines See 2 2 3 Auto Attendant amp 2 2 4 Voice Mailboxes for detailed use e Answering machines can be connected to any extension equipped with a VN100 Answering machines can be connected directly to a wall jack without a VN100 e Answering machines that are connected to a Primary extension will respond to all incoming calls e Answering machines that are connected to a Secondary extension will respond only when the extension number is dialed either by an incoming caller or from another extension in the NETwork G Fax Machines See 2 2 3 Auto Attendant for detailed use Fax machines can be connected to any extension in the NETwork Fax machines with answering machine capabilities can be integrated into the NETwork to serve as an Auto Attendant Fax machines without answering machine capabilities should be connected behind a VN100 module e Fax machines at Primary extensions will respond to all incoming calls Fax machines at Secondary extensions will respond only when extension number is dialed either by an incoming caller or from another extension VN1000M doc 12 REV 010225 12 40 dw 3 12 Outgoing Calls A When the NETwork is not in use all phones are hung up All phones at all extensions or anywhere on the same phone line can dial out as normal Fax machines can dial out send faxes as normal When the NETwork is in use one or more phones
33. xtension number Example 23 Once the extension answers additional extensions can be added to the conference by repeating the above procedure Incoming Calls After receiving a call additional parties in the NETwork may be brought into the conversation by dialing and the extension number NN Example 31 The selected extension should then ring Upon answering that extension will join the conference call Additional extensions can be brought into the conference by repeating the above procedure to a maximum of three parties on the local network Outgoing Calls When an outside call has been placed from within the NETwork other extensions on the same site can be added by dialing the extension number NN Example 31 Additional parties can be added by repeating this process IF THE STATION BEING ALERTED DOES NOT RESPOND DIAL TO CANCEL THE ALERT THIS APPLIES TO ALL THREE CASES ABOVE 3 16 Transferring A Incoming Calls An incoming call be transferred from the extension that answered by pressing and the desired extension number NN Example 23 B Outgoing Calls to a NETwork extension If an outgoing call has been placed and connected from an extension it can be transferred to another NETwork extension by pressing and the extension number NN Example 31 Transfers can continue to be made to additional extensions using the same method
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