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User Manual SaMSon

1. Account Numbers 00 00 001005 00 01 001005 F7 Comments F2 Save F3 Hold F4 Account Numbers F6 Patrol Personnel 16 03 2005 10 59 20 Operator kp Click to view open account 00 00 001005 Account Details Account Numbers Account Options Footer Bar Header Bar Figure 3 31 New Account Card Window Table 3 11 Account Card Description explains each section and the actions required in order to establish a new customer account card SaMSon Security Monitoring Software Page 79 24 12 03 Table 3 11 Account Card Description FIELD DESCRIPTION ACTION REQUIRED Account Details Account isomers acom SSCS Name Customers name Type the appropriate information according to customer details or choose the appropriate selection from the list A security question asked by the operator to the customer in order to confirm the customer s identity Note A corresponding response to the security question to confirm Details can only be changed when operator is customer s identity in Edit Account mode Customer s regional location City Customer s city location Address Customer s address Classification Customer s classification Period of time in which SaMSon Monitor will confirm whether any event has been received from the customer Details can be changed when operator is in Edit The operator is alerted with a No Test event if no signals were received Account mode d
2. Warning You must backup in Location Disk of SQL SERVER Close Figure 5 25 Backup Window Note that the status bar at the bottom of the window indicates the current status of the operation being performed Note If you do not have permission to perform backups a message notifies you of this and the Backup window fails to open Click on the button to the right of the Location field and choose the appropriate location The location appears in the Location field and the file name appears in the Backup File field You can manually enter a different location and or file name to retain the previous backup files Click the Backup button to perform the backup If there is insufficient space on the selected location a message tells you to choose a different location If the file already exists you are asked whether you want to overwrite it Click the Verify button to make sure that the backup file is in order To schedule recurring backups at a defined interval click the Schedule button in the Backup window The Schedule window is displayed refer to Figure 5 26 Schedule Window Warning When choosing the Schedule option the previous backup file is overwritten SaMSon Security Monitoring Software Page 156 24 12 03 KP ELECTRONIC SYSTEMS LTD Database s aMSon To File C BK SaMSon 0305 BAK Run r Backup Schedule pisevesenencerecereeey Frequency Daily Weekly C Monthly
3. SaMSon Security Monitoring Software Page 151 24 12 03 K ELECTRONIC SYSTEMS LTD e Mulitple selections of event code details can be added as The Event Codes Window is seperated into three sections required Following is a brief explanation of each section e The report will be generated based on the selected details Select By any number of Event Codes fields with multipe items can be included Event Codes l Sorting Y Sort By report data is organised by topic Multiple conv topics can be used in parallel Select By Display displays the values of the selected Multiple sorting is possible Event Code detail Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer Select the Event Codes fields by which to sort the report Modification Follow Up Choose the Modification Follow Up option and click Modification Follow Up Choose EE F Choose time period for the report From Date To Date Tm 31972005 v snemoo leier Check for choosing per Group Section Field E Add Cear Check for choosing per Action Type Operator Selected Items Click on Show Report button Select Data Condition Action Type SS General Definition DoGaenenno eer Refer to Section 5 2 5 2 Navigating the Reports for Modification Activate Operator Permition instructions on Navigating the Report Viewer Follow Up Operators Activate C Section Close Figure 5 2
4. and the SaMSon Monitor window is in the task bar the window will jump on top when the event is received aMSon Security Mdnitoring Software ag 24 12 03 This option defines the period of time in months that narranta nma La ent enen enen ll atann seet an tha anfterrann ThA wen DESCRIPTION ACTION REQUIRED SaMSon Monitor offers a number of Global Phone Numbers that exist for all customers Global Phone Numbers can vary depending on central station requirements but might include Police Ambulance Adding a New Global Phone List or other external maintenance and emergency support To add a new Global Phone List choose the Add button organizations used by the Central Station Blank fields will appear and the system is now ready for new data They appear in a pull down menu on the Phone Tab of each customer account card refer to the Phone button in Table Type the new data in the blank fields and choose the Apply button 3 11 Account Card Description to save the new phone list New phone numbers can be added to the list and existing ones deleted Editing the Global Phone List Global Phone Sang T P T n fitam i To edit the Global Phone List select the Name and make the List Account Types Holiday Phone List Type Options J Patrol Personnel changes in the open Name Number and Notes text boxes below the Global Phone List 1 list Name Number Add sm Apply
5. uendere trenta reete i bei euer 19 2 2 2 Alternative Receivers 0 ise tee eerte te EEE ce ode evene neenon uo eene ieu 19 23 INSTALLING SAMSON SECURITY MONITORING SOFTWARE eeeeeeeneeneee nnne 20 2 3 1 Navigating the Installation CD EE 21 2 3 2 Installing the Applications iudei ssesecsses acea ca deeds eite eese see ehe she ebiads 23 2 3 2 1 Installation for a Stand Alone System EE 24 2 3 2 2 Installation for a Network 0 diusnnsee eene DE RR GTI TIR OISEAU DIT Pt dos 25 24 BIRSTTIMESETUP Css gases ee vie DIO TG ier EE ER TO E Eee 26 24T Hardware CA ERN 26 24 2 erperNomte iier ete neces taa in Petiesteee cui sees ie teet eee bet oes beet sete 26 3 SETUP PROCEDURES Ainpseeseeseortsopotte it 27 3 1 SAMSON CENTRAL apaa e aaa a e ee a a a aa i 28 SAT DORN PEL 29 3 1 2 Defining Software and Hardware Parameters aausasessessssassassassacsacsaccaccaceeceecscsenssasensees 30 3 1 3 Adding and Editing Event Codes __ ___aiauesscsscessssssssessececcnccnccsccsccsccsscsacsacescesceacencenccsssssessees 31 3 1 3 1 Adding New Event Code cditio eee erede Sie aa aa 33 3 1 3 2 EditinganiEvent ode 5 ditate fad e Rte e UR EPA Ue redes 34 3 1 3 3 Deleting an Event sae rad tero rine e er e Uer EROR ER AEN RE IT Eee CE ve Pre opere kn 34 3 1 3 4 Exiting the Edit Event Codes Window EE 35 3 1 4 Defining and Editing Protocol Propert
6. Waiting for Restore Function A Waiting for Restore function is accessible from the Zone Tab If SaMSon does not receive an alarm restore in the set period of time a Failed to Restore event occurs within the software in order to notify the operator that the alarm is still active Zone Users cont Important This function only applies to Event Types classed as Alarm and Alarm Restore Alarm events to be restored must be of the Alarm type and Restore events must be of the Alarm Restore type Important If the zone number is between 0 and 9 enter only one character For example 5 not 05 Help Only accessible when operator is in Edit Account mode Deleting a Zone e Choose the Zone to be deleted e Choose the Delete button Editing a Zone e Choose the zone to be edited by clicking to the left of the relevant row e Choose the Edit button to make the required changes e The Zone window is displayed refer to Figure 3 48 Zone Window e In order to make zone changes open the pull down box and choose the zone from the list e Choose the Apply button to continue e Choose the Close button to return to the Zone tab Activating the Restore Function e Choose the Zone to be defined as Waiting for Restore e Select the Edit button e The Zone window is displayed refer to refer to Figure 3 48 Zone Window e Select the Waiting for Restore box e Enter the waiting period in minutes maximum 120 Sa
7. Add New Group Remove Group Pat Add New Part Edit Part Remove Part be aMSon Security Mdnitor OK Apply Cancel DESCRIPTION ACTION REQUIRED Adding a New Group To add a new Group to the list choose the Add New Group button A blank text box will appear SaMSon Monitor Cancel Enter Name of Group R eceivers Figure 3 24 Group Text Box Enter the name of the Group to be added to the list Choose the OK button or choose the Cancel button to return to the Equipment Tab The New Group will appear in the directory Removing an Existing Group To delete an existing Group from the list highlight the Group to be deleted by clicking on the group Choose the Remove Group button Figure 3 23 Equipment Tab A AA Se zen Alana directory Mau DESCRIPTION ACTION REQUIRED SaMSon Monitor Enter Name of Part Cancel lars1od Figure 3 25 Part Text Box Enter the name of the Part to be added to the list Choose the OK button or choose the Cancel button to return to the Equipment Tab The new Part will appear in the directory Editing an Existing Part ze e To edit an existing Part highlight the Part that requires editing e Choose the Edit Part button and replace the existing data with the new details Removing an Existing Part e To delete an existing Part from the list highlight the Part to be deleted e Choose Remove Part button e The Part will disappear f
8. Delete _ Deleting an Existing Global Phone List e To delete an existing Global Phone List highlight the one to be deleted Choose the Apply button to save the changes e Choose Delete Apply to delete and save the changes Figure 3 19 Global Phone List Tab SaMSon Security Monitoring Software Page 66 24 12 03 DESCRIPTION ACTION REQUIRED SaMSon Monitor lists details of central station patrol personnel working in the field New Patrol Personnel can be added to the list and existing ones deleted Adding New Patrol Personnel When processing an event the Operator can choose the F6 button on the keyboard to enter the Patrol Personnel responding to the event The Patrol Person s name and time Blank fields are now ready for new data of response will appear in the Action Log section of the customer account card refer to Section 0 SaMSon Monitor Event Management To add new patrol personnel choose the Add button Type the new data and choose the Apply button to save the new parameter Editing a Patrol Personnel Hl General Definition Patrol Action Aid Priority Equipment Event Cause I Ctassiication e Account Types Holiday Phone List Type l ptions Global Phone List Patrol Perso Personnel Patrol Personnel changes in the Number Name and Notes text boxes below the Patrol Personnel list To edit a Patrol Personnel select the patrol person and make the
9. On Monday Time 0 00 hour min Backup weekly on Monday in 00 00 Create your backup schedule here Specify the frequency of the backup i e How often the operation should be performed Weekly monthly or daily You must specify a time for the backup job to run Note that this utility shall only create a backup job in SQL Server that shall have one step and one schedule To create advanced schedules please use Microsoft Enterprise Manager Save Delete Close Figure 5 26 Schedule Window Schedule the recurring backups according to the instructions that appear in the window 5 2 6 2 Restoring Data If data is lost for any reason during central station operations you can retrieve and or view the lost data To restore data double click the SaMSon Data Utility icon on the desktop or Go to Start Program Files KP Electronic Systems SaMSon Utility gt Backup amp Restore The SaMSon Backup and Restore window opens refer to Figure 5 24 SaMSon Backup and Restore Window Click the Restore radio button The Restore Window opens refer to Figure 5 27 Restore Window Click the box to the right of the Backup field to choose the file that you want to restore Click the Local button to enter the Local Server name in the Server field or manually enter a different server name Enter your SQL Password and click Connect The Restore and Restore View buttons are enabled and the Connect butto
10. range 0 A Account Num range 0 3 ka ASCII range 000 255 P Partition range DEI x Fixed Character example 5 or G Z Zone User Num range 0 9 Delete Apply Edit Eeer OK R posed ue Table Figure 3 5 Protocol Properties Window SaMSon Security Monitoring Software Page 35 24 12 03 Following is a description of the Protocol Properties Window Table 3 3 Protocol Properties Window Description FIELD DESCRIPTION ACTION REQUIRED Protocol Properties Protocol Format Protocol Name Protocol String Acknowledge String A list of possible protocols to be used within the system The protocol appears as an abbreviated name in the pull down menu and recognized in the protocol box in Edit Receiver Settings refer to Section 3 1 5 2 Editing a Receiver ELECTRONIC SYSTEMS LTD K e Choose protocol from pull down menu for viewing or editing e Add a new protocol in the open text box Full descriptive name of the protocol n adding A DEW p E type description in open text box The protocol string is used to define the protocol structure Every alpha numeric character or group of characters of the protocol string represents a byte of the protocol Necessary to see each character of the protocol within the protocol string In the protocol definitions table the letters that represent each element are displayed If a constant ASCII ch
11. Choose the Apply button to save the changes Deleting an Existing Patrol Personnel e To delete patrol personnel choose the field to be deleted e Choose Delete gt Apply to delete and save the changes DE Apply Cancel Figure 3 20 Patrol Personnel Tab SaMSon Security Monitoring Software Page 67 24 12 03 DESCRIPTION ACTION REQUIRED A list of actions that an operator might take when processing an event appear in a scroll down menu Adding a New Action Aid Once the list is defined in General Definitions it will To add a new action choose the Add button appear in the Action Log section of the customer account card when an operator is using the Comments function refer to Section 4 3 5 2 Adding Comments Type the new Action Aid in the blank fields and choose the Apply button to save the new parameter Blank fields will appear and the system is now ready for new data New actions can be added edited or deleted from the list E ceneri Def Editing an Action Aid Phone List Type Options _ Global Phone List Patrol Personnel e To edit an Action Aid select the aid and make the changes in the Priority Equipment Event Cause Classification Account Types e S P l open text box below the Action Aid list Action Aid e Choose the Apply button to save the changes Dispatched police department badge Apply aaaaaaaaaaaaaaaaa SECH No answer fe Deleting an Existing Action Aid Subscriber a
12. e To delete a phone number highlight the number to be deleted and choose the Delete button Global Phone List Delete General Important When deleting a phone number from the list it will automaticlly deleted from Zone User SMS list Phone cont Figure 3 32 Phone Window SaMSon Security Monitoring Software Page 83 24 12 03 FIELD DESCRIPTION ACTION REQUIRED Adding a Global Phone Number e Select the group under which the phone number is to appear by choosing from the Phone List Type pull down menu located on the left hand side of the window Choose the Global Phone List button and select the phone number to be added to the customer s account e Choose the Add button and the phone number will now appear in the customer s phone number list Note Phone details can only be changed when operator is in Edit Account mode 24 12 03 SaMSon Security Monitoring Software Page 84 FIELD DESCRIPTION ACTION REQUIRED A general notes page for communicating operator instructions or special Entering Text customer requests Choose the field to commence typing Help Text will not wrap automatically press Enter to create a new paragraph Zones Users sengen 5 d Notes can only be changed when operator is in Edit Account mode F2 Save F3 Hola F4 Account Numbers F5 Approach Map FE Patrol Persone F7 Comment Account Numbers 00
13. ERR ETC ETO EXF EXP EXR EXT FCE FCL FDM FDR FIR FRA FRB FRM FRR FRS FRT FTB FTR FWE FWS AS SR SW TA HLD HLR HTA HTR rre HERE HEEE High Temp Restore PRIORITY ELECTRONIC KP SYSTEMS LTD a o SaMSon Security Monitoring Software Page 168 24 12 03 Invald Remote Access Invalid Report Keyswitch Closing Keyswitch Opening Battery Restore Battery Test CS Line Card Fail CS Line Card Restore CS Log 50 Full CS Log 90 Full CS Log Overflow CS Log Reset CS Log Trouble Low Battery Log Overflow Listen In Done Listen In Report Low Temp Alarm Log Threshold Late Open Low Temp Restore Manual Close Medical Alarm Restore Medical Alarm Manual Open Manual Restore No Data In Signal No Restore No Test Sensor Reset No Signal Received Not Yet Closed Not Yet Open Open After Closing Late Close OPD oo Open Deleted User 4 KP ELECTRONIC SYSTEMS LTD EVENT CODE DESCRIPTION PRIORITY SIREN EVENT TYPE SaMSon Security Monitoring Software Page 169 24 12 03 KP ELECTRONIC SYSTEMS LTD EVENT GODE DESCRIPTION smonmv sme EVENTTVPE ors fomo S s Uu ow Lom fon s RSR Lee m Rem o E Smwsmesee Paper Out Partial Arm Parameters Changed Programmer In Programmer Out Invalid Dialer Phone Num Personal Id Number Panic Alarm Restore AC Power Fail CS Printer Fail CS Printer Offline
14. End Date g g g gwwpas 9 10 2004 8 19 06 9 12 2004 8 19 06 AM Figure 3 15 Holiday Tab DESCRIPTION ACTION REQUIRED Adding a New Holiday e To add a new holiday choose the Add button e The Holiday Information Window will open and the system is now ready for new data HlHoliday Information E Begin Date 03 07 2004 DI End Time 17 00 00 End Date 04 07 2004 Begin Time 17 00 00 lt gt Description Independence Day Figure 3 16 Holiday Tab Enter a date time and description of the holiday and choose the OK button to add the new holiday or choose Cancel to return to the Holiday Tab without changes The new holiday will appear in the Holiday Tab Help Holiday schedules indicate that the property is closed Editing an Existing Holiday e To edit an existing Holiday select the Holiday to be edited e Choose the Edit button e Replace the existing data with the new details Deleting an Existing Holiday e To delete a holiday choose the holiday to be deleted e Choose the Delete button Help Column width Column width can change by dragging the border the border between the column subjects SaMSon Security Monitoring Software Page 62 24 12 03 DESCRIPTION ACTION REQUIRED SaMSon Monitor has a number of global phone types for grouping various phone numbers within customer accounts providing easy access and identification refer to the Phone button in Table 3 11 Account Card Description To add a new
15. False Alarm Follow up 81 False Alarm Identifier 71 KP ELECTRONIC SYSTEMS LTD Restore Function 90 Schedule 82 Add Account Type 60 Action Aid 67 Approach Path 93 Event Cause 60 62 65 66 67 71 Event Codes 34 Global Phone List 65 Global Phone Number 78 Group Equipment 69 Holiday 61 Mailing Address 80 Operator Permission 56 Part Equipment 69 Patrol Personnel 66 Phone List Type 62 Phone Number 77 Protocol 40 Received Codes 40 Receiver Settings 47 Schedule 84 85 Special Code 94 Technical Data 119 Users 92 Zone 89 Administration and Maintenance 115 Daily Log File 117 Data Management 140 Event Exchange 119 Help 117 143 Manual Dialing 121 Manual Event 120 Reporting 121 Reports Generator 121 Reports Viewer 139 Reset of Operator s Log in 116 SaMSon Monitor 118 Technical Data 118 Alternative Hardware Getting Started 18 Hardware Installation 18 Appendix 147 Contacting KP 146 Error Messages 145 Event Codes 148 Internal Messages 154 Operator Permission 153 Shortcut Keys 147 Troubleshooting 145 Approach Path Account Card 93 Add 93 Audio Siren Deactivating 108 SaMSon Security Monitoring Software Page 176 24 12 03 Receiving an Event 108 B Backing Up Data Data Management 140 C Change Options 63 64 Priority Color Codes 68 Siren 64 Change Password Operator Permission 57 Change Status Account Card 105 Features 14 Comments Proc
16. K ELECTRONIC SYSTEMS LTD 2 Getting Started SaMSon Security Monitoring Software is designed to accommodate the needs of various sized central monitoring stations Compatible with a number of industry standard receiving units and Windows operating systems the software can be installed as a stand alone application for smaller private security offices or can be networked for larger central monitoring stations requiring multiple operators Figure 2 1 SaMSon Configuration for Stand Alone Figure 2 2 SaMSon Configuration for Network 1 SQL Server 2 Samson Central 3 Samson Monitor SaMSon Security Monitoring Software Page 17 24 12 03 K ELECTRONIC SYSTEMS LTD 2 1 System Requirements 2 1 1 Receiver A central station receiver receives messages from End units and relays them to the to SaMSon Software Recommended equipment includes KP ELECTRONIC SYSTEMS LTD s RCI4000 DTRCI4000 RCI5000 M or DTRCI5000 Receiver Communication Interface units The SaMSon application is also compatible with a wide variety of industry standard radio line or cellular receivers 2 1 2 Minimum Computer Hardware Requirements SaMSon runs on Microsoft Windows operating systems To install SaMSon and begin using the application you will need the following computer hardware An Intel Pentium III processor or equivalent RAM sufficient to meet your operating system s requirements plus 256 MB application memory 10 GB avail
17. Late Close If a schedule follow up is defined on the account card any Close that arrives after the predefined Close time including deviations triggers this internal event This internal message is generated only if the regular close event is of the Close type Late Open If a schedule follow up is defined on the account card any Open that arrives after the predefined Open time including deviations triggers this internal event This internal message is generated only if the regular open event is of the Open type M Manual Close This internal message is generated whenever the operator changes the customer account status to Close in the Change Status menu Manual Open This internal message is generated whenever the operator changes the customer account status to Open in the Change Status menu SaMSon Security Monitoring Software Page 173 24 12 03 KP ELECTRONIC SYSTEMS LTD EVENT CODE DESCRIPTION EXPLANATION Not Yet Closed This internal event is triggered when a schedule follow up is defined on the account card if the close event does not arrive according to schedule including deviations This internal message is generated only if the regular open event is of the Close type Not Yet Open This internal event is triggered when a schedule follow up is defined on the account card if the open event does not arrive according to schedule including deviations This internal message is generated only if the regu
18. close account Customer account options including creating a new account opening editing disabling Account RAN 2 ng freezing or saving existing accounts restoring un restored events changing account status Generating or viewing a variety of reports for Reports S 9 administration and maintenance purposes Menu Bar e Software options include technical data information manual dialing and sending Tools nr SMS general definitions and operator access levels within the software Maximizes the Event Monitoring Window Event Monitor generates manual events and hide unhide signals of undefined accounts Tools for viewing the Windows within the Window software Presents information about SaMSon Monitor Help and offers software assistance Allows the user to login to SaMSon Monitor Shortcut Tool Bar and view options according to their user Log In security level All masseges from Event on Hold will forward to Incoming Events Open Account Open and view an existing account Edit Account Edit an existing account o Maximize the Event Window to full screen Save Account Save account details SaMSon Security Monitoring Software Page 51 24 12 03 K ELECTRONIC SYSTEMS LTD SECTION FIELDS DESCRIPTION SaMSon Central Warning Message e A warning message that alerts the operator of the current status of SaMSon Central and receiver hardware Messages appear in red and pass across the operators screens
19. gt 3 21 2005 10 13 41 AM 3 21 2005 10 13 39 AM The Event Action Log is open D A odelR Desosinlio Zones E 3721 2005 10 15 43 AM Se EE gt 372172005 10 13 43 AN Incoming 3 21 2005 10 13 44 AM Send on Hold SaMSon Security Monitoring Software Page 105 24 12 03 K ELECTRONIC SYSTEMS LTD To complete a new customer account card enter data in all the required fields according to the instructions provided in the Account Card Description Table Once fields are filled and the Customer Account Card is completed check that all information is correct Any of the fields can be changed at any time by choosing the appropriate box and replacing or deleting the data 3 2 7 1 Closing and Saving Account Card Details Choose the Save button ill in the Task Bar or choose from the Account menu Save Account The software will ask you if you wish to save the account card Choose Yes to save the changes or choose No to return to the Customer Account Card without saving changes Select the Close button located in the upper right hand corner or choose from the File menu Close Account refer to Figure 3 57 Closing the Account Status N A Event Figure 3 57 Closing the Account The software will ask you again to confirm that you wish to save the account card Choose the Yes button to save the changes choose the No button to return to the Event Monitoring Window without saving changes or choose
20. 00 001007 00 00 002007 20 03 2005 10 47 27 Operator kp Click to view open account 00 00 001007 Figure 3 34 Notes Window SaMSon Security Monitoring Software Page 85 24 12 03 FELD DESCRIPTION ACTION REQUIRED Test Mode Commencing Test Mode Test Mode enables technicians to check system functionality without e Operator commences or cancels Test Mode by activating actual event code priority all events will appear in auto log priority selecting or deselecting the Start check box i e an event will automatically close refer to Appendix Section 8 5 Internal Enter the Operator Name in the Operator text Event Messages box Notes can be made in the blank text box for administration purposes Test Mode Maing False Alarm Operator kp 3 20 2005 10 47 00 AM Schedule Ges Help Miscellaneous DES Test Mode is activated when operator is in Edit or Open Account modes Special Code History bers FS Approach Map F6 Patrol Personnel F7 Comments Account Numbers 00 00 001007 00 00 002007 20 03 2005 10 48 00 Click to view open account 00 00 001007 Figure 3 35 Test Mode Tab in the Miscellaneous Window Important Test Mode status is automativaly reset after two hours SaMSon Security Monitoring Software Page 86 24 12 03 FIELD DESCRIPTION ACTION REQUIRED Mailing Fields Adding a Mailing Address The customer s mailing address for billing ma
21. 3 8 General Definitions Window Description A three letter abreviation of the event as defined in SaMSon Central or as defined in the Special Codes button in some customer account cards refer Table 3 6 General Definitions Window Description Name The customer name SaMSon Security Monitoring Software Page 53 24 12 03 K ELECTRONIC SYSTEMS LTD SECTION FIELDS DESCRIPTION The Priority number of the event as defined in SaMSon Central or as defined in the Special Priority Codes button in some customer account cards refer Table 3 8 General Definitions Window Description Event Date Date of the received event Name of operator who has selected and is Operator processing the event Hold Date Date the event is placed on hold Event Closing Date the event is processed and closed Date un Three star indication that a manual event Man is received Classif The account classification Events on Hold for Rec Code The Received Code as defined in SaMSon Operator Section Central Displays incoming The Event Description as defined in SaMSon emergency administration Central or as defined in the Special Codes and system events placed Event Description button in some customer account cards refer on hold for the current Table 3 8 General Definitions Window operator logged into the Description server workstation A three letter abreviation of the event as defined in SaMSon Central or as defined in the Spec
22. AID TAB tete coe ee te ee RE Eo re EN E Ente e ota te recti ORI p eng cuts 68 FIGURE 3 22 E ue Cl RE 69 FIGURES 23 gt EOU MENT AB EES nien onn taste tis 70 FIGURE 9 24 GROUP TEXT BOX EE 70 FIGURE 3 25 PART TEXT BOX EE 71 FIGURE 3 26 GMGTap EAEE EAE E A ERE E 72 Me EE CEASSIBICATION E CN 73 EIG RE 3 28 EVENT GAUSE T AB tette contrer E E E E ESAE e 74 FIGURE 3 29 NEW ACCOUNT SET UP MWINDOW tre tr etes then etse stein sen ene tn ernst eneses neeese nee TI FIGURE 3 30 TEMPLATE WINDOW FOR ADDING A NEW ACCOUNT trente tenter etre tte tee teet eterne etn en sn 78 FIGURE 3 31 NEW ACCOUNT CARD WINDOW aa a aaa Eai i 79 FIGURE 3 32 PHONE WINDOW mne denena ananena ananin aa a aa a aa a a ER 83 FIGURE 3 33 GLOBAL PHONE LIST WINDOW eee nnnm etre nnetne tre tr tne tren etes te tne tn sense ne reson Eneas eeen en ennn 84 FIGURE 3 34 engel 85 FIGURE 3 35 TEST MODE TAB IN THE MISCELLANEOUS WINDOW eccccccecescsseccsscssssccsccsessesscsscsscssessssessecassessssnsssessseaseessees 86 FIGURE 3 36 MAILING TAB IN THE MISCELLANEOUS VWmwpow eene eeennennetre trennen ette tnetnis 87 FIGURE 3 37 MISCELLANEOUS WINDOW tnetn stre tr etes teen eterne etes sese SEESE REES neen enses n 88 FIGURE 3 38 DEVIATION T AB IN THE SCHEDULE WINDOW ecce reennetrenrenntnenr etre tenne tne tr ette tne tn en ete testet n sensn 90 FIGURE 3 39 SCHEDULE TAB IN THE SCHEDULE VWINDOW nente tee tentent street tne tn ensis
23. Add button to add the new Deleting a Schedule e To delete an existing Schedule select the schedule to be deleted e Choose the Delete Help Schedule details can only be changed when operator is in Edit Account mode SaMSon Security Monitoring Software Page 91 24 12 03 FIELD DESCRIPTION ACTION REQUIRED Schedule cont Special Schedule Tab The Special Schedule Tab defines any special schedules for rare occasions that the customer may require Selective schedule consider AN Open only C Close only Schedule Follow Up fF Deviation Schedule Special Schedule Special Schedule gin Date End Date 12 30 2005 12 00 12 31 2005 11 59 59 Open Cristamas Figure 3 41 Special Schedule Tab in the Schedule Window Help The Special Schedule indicates that the property is open Multiple special schedule periods can occur on the same day Adding a Special Schedule e Choose the Add button and the following Especial Schedule Begin Date 02 02 2004 End Date 17 02 2004 al Pespanb 2004 ES JW For all day Need Be Description 26 27 28 29 30 31 1 2 3 4 55 B CT B 9 10 11 12 13 14 15 16 dT 18 19 20 21 22 23 24 25 26 27 28 29 SE Today 17 02 2004 Figure 3 42 Special Schedule Window e Choose the date from the pull down menu and the Begin End times from the scroll bar menus e Enter a description of the spe
24. CS Printer Online CS Printer Restore CS Phone Restore CS Printer Trbl Phone Trouble AC Power Test AC Power Restore AC Power Trouble Remote Closing Relay Disabled Restore Radio RF Error Radio Trouble Restore Radio Trouble Relay Reset Remote Command Remote Opening Remote Reset CS System Reset System Restore PRO PRR Phone Trouble Restore System Disabled SaMSon Security Monitoring Software Page 170 24 12 03 KP ELECTRONIC SYSTEMS LTD EVENT CODE DESCRIPTION PRIORITY SIREN EVENT TYPE su swe 7 t Seem CIS Special Restore Special Test Sprinkler Alarm Sprinkler Restore CS Phone Trouble Relay Set Status Restore Status Trouble Supervisory Tamper Alarm Tamper Trouble Time Changed Temperature Alarm Tamper Restore Trouble CS Transmission Error Trouble Restore Test Mode Test Signal User Code Add User Code Changed User Code Deleted Undefined Account Undefined Signal Unknown Zone User User Alarm User Tamper Alarm Water Alarm Water Alarm Restore sm rime Transmission Error st mz perm Extend Close Time FEE SaMSon Security Monitoring Software Page 171 24 12 03 KP ELECTRONIC SYSTEMS LTD 8 4 Operator Permission Following is a description of SaMSon functions as they are displayed in the Operator Permission Window Table 8 4 Description of SaMSon Functions Operator Permission Window FUNCTION DESCRIPT
25. ELECTRONIC SYSTEMS LTD 3 1 6 SMS Modem settings SaMSon Central supports cellular modem in order to send SMS message to customer while an event is received The message is automaticlly send to the customer cellular phone E 5MS modem settings Nowe Figure 3 8 SMS Modem setting Serial Communication Port Choice of serial COM port The Parity odd even mark space none Stop Bits The number of stop bits 1 1 5 2 Baud Rate The baud rate from 110 115200 Data Bits The number of data bits from 4 8 3 1 7 Finalizing Setup Procedures for SaMSon Central In order for SaMSon Monitor to operate efficiently all parameters must be correctly defined within SaMSon Central A brief system check is recommended to ensure that the following are in order P If required all additional event codes besides software pre set codes are defined P X Additional event codes have clear and logical descriptions priority levels and event types are assigned in accordance with central station requirements P X Suitable protocols have been defined within the system Received codes for each protocol are defined excluding Heart Beat protocols SaMSon Security Monitoring Software Page 47 24 12 03 K ELECTRONIC SYSTEMS LTD P Suitable receiver hardware parameters are defined If all parameters have been entered correctly SaMSon Central is ready for operation and received messages will appear in the Message Window acc
26. Event to rapidly explain the reason for the To add an Event Cause choose the Add button event eg an event that was received was a false alarm or an alarm was generated in order to test the system Enter the new Event Cause in the blank text box The Operator can also view all events grouped together by i the same Event Cause by using the Event History button in Choose the Apply button to save the new the customer s account card refer to Table 3 11 Account Event Cause Card Description SaMSon Monitor has a number of Event Causes already Editing an Event Cause pre set in the system Pre set Event Causes can be edited but can not be deleted New Event Causes can be added e To edit an Event Cause select the event and make the changes in edited and deleted the open text box below the Event Cause list Event Cause e Choose the Apply button to save the changes Hl General Definition Holiday Phone List Type ptions ist Patrol Personnel Action Aid Priority Equipment P Classification Account Types Deleting an Event Cause r Event Cause r False Alarm EE e To delete an Event Cause choose the Event Cause to be deleted False Alarm e Choose Delete gt Apply to save the changes Add Owner Authorized Apply Help Delete Pre set Event Causes within the software can not be deleted from the system OK Apply Cancel Figure 3 28 Event Cause Tab SaMSon Security Monitoring Software
27. Monitoring Software Page 154 24 12 03 KP ELECTRONIC SYSTEMS LTD 5 2 6 Data Management All events can be saved and stored for emergency Backup should there be a situation where data is lost Important All Backup and Restore operations must be performed only locally on the server Do not use the Remote Desktop and Terminal Service 5 2 6 1 Backing Up Data To backup data double click the SaMSon Data Utility icon on the desktop or Go to Start Program Files KP Electronic Systems SaMSon Utility gt Backup amp Restore The SaMSon Backup and Restore window opens refer to Figure 5 24 SaMSon Backup and Restore Window WFE saMson Backup and Restore X SaMSon Backup and Restore Use this utility to manually perform backup or restore of your database Operation C Backup C Restore Figure 5 24 SaMSon Backup and Restore Window Click the Backup radio button In the Log in window enter your User Name and Password and click OK If you have permission to perform backups the Backup window is displayed refer to Figure 5 25 Backup Window SaMSon Security Monitoring Software Page 155 24 12 03 KP ELECTRONIC SYSTEMS LTD P Samson Backup and Restore E x SaMSon Backup and Restore Use this utility to manually perform backup or restore of your database peration Backup C Restore Location C N ey Backup File BK SaM son 0204 BAK
28. New Account Set up Window Description FIELD DESCRIPTION ACTION REQUIRED Receiver Line System A list of receiver numbers configured to the system refer to Table 3 5 Receiver Properties Description A list of line system configured to the system refer to Table 3 5 Receiver Properties Description The account number that is assigned to the customer Separation of customer s area f required within the protocol in use e Select the appropriate receiver number from the pull down menu as defined in SaMSon Central or If the desired receiver number does not appear in the list enter the hardware s original receiver number two character format using 0 if requried Refer to Section 3 2 5 Account Number Set up for instructions on establishing an Account Number Select the appropriate line system number from the pull down menu Refer to Section 3 2 5 Account Number Set up for instructions on establishing an Account Number Add a new number for a new account total of six numbers with range from 000000 999999 Refer to Section 3 2 5 Account Number Set up for instructions on establishing an Account Number Enter the partition number if applicable SaMSon Security Monitoring Software Page 77 24 12 03 K ELECTRONIC SYSTEMS LTD FIELD DESCRIPTION ACTION REQUIRED Provides the user the option to choose a template from an existing account in order to clone the system parameters Choose
29. Page 166 24 12 03 KP ELECTRONIC SYSTEMS LTD 8 3 Event Codes Following is a list of SaMSon Central s pre set event codes Table 8 3 SaMSon Central s Pre set Event Codes EVENTGODE DESCRIPTION PRIORITY SIREN Event vee ane E e Genel ack cSPowerRestore e sst act AevessToue 8 L t Wu C5 Alarm Arm Stay Auto Open Bell Disabled Bell Restore Bell Trouble Bypassed Restore CS Busy Seconds Battery Test Fail Battery Missing Battery Present Battery Restore Burglary Bypassed Call Back Request Card Restore Card Trouble Close Group Close Comm Fail Comm Restore CPM Reset CS Unknown Error CS Failure CS Status Message CS Test Signal Diagnostics FEE EH Canceled SaMSon Security Monitoring Software Page 167 24 12 03 DESCRIPTION Disarmed EVENT CODE Date Change CS Time Reset Duress Download Fail Download Success Recent Close Code Error Early Close Early Open Exit Fault Alarm Expansion Alarm Expansion Restore Expansion Test Force Closed Early Force Closed Late Fire Detector Missing Faulty Data Received Fire Alarm Frozen Account Fire Trouble Force Armed Fire Restore Fire Shunted Fire Status Fuse Trouble Fuse Restored Fire Walk End Fire Walk Start G Gas Alarm G Gas Alarm Restore G Gurd Swith G Glass Tamper Alrm Holdup Alarm Holdup Alarm Restore High Temp Alarm DIS DTC DTR DUR DWF DWS ECL
30. also be added to the hand side of the window customer s contact phone numbers Choose a blank row with the cursor and a blank row A Call button allows automatic dial up of customer s phone numbers ready for data The phone number that is selected will appear in the call box When the Call button is pressed the displayed number is automatically dialed Choose from any existing numbers in the pull down menu or add a new phone number and contact details e g person s position location etc Note The number will now appear in the table according to The Call button is only active when the operator is in Open Account the type of number that was selected mode or when the Operator is processing the account refer to S Operator commences or cancels SMS checkbox Section 0 SaMSon Monitor Event Management by selecting or deselecting the SMS box This list will appear in the Zone User SMS list see SaMSon Security Monitoring Software Page 82 24 12 03 FIELD DESCRIPTION ACTION REQUIRED figure 3 46 Zone display SMS list Sending manual SMS message Phone Name Phee Noes I 9M e To send an SMS to a phone number highlight Phill MacCay 3476347347 Janet MacCay 4363463466 the number to be sended and choose the SMS button Phill Comet 3425345345 Deleting an Existing Phone Number E a xs ES
31. areecht EA 29 FIGURE 3 3 TOOLS PULL DOWN MENU 30 FIGURE 3 4 EVENT CODES T ABUE 3 rrr tete eer e tere e tee e E E E UA E E DP TERRE 31 FIGURE 3 5 PROTOCOL PROPERTIES WINDOW ironinen e A inen AE E enses tette ERE ernst eterne n en ess n 35 FIGURE 3 6 RECEIVED CODES TapLE te sette tns en eene E tne tn ep ON aE 38 FIGURE 3 7 RECEIVER PROPERTIES WmNDOW tnts tetet tonbe estn esenee EnEn keere teen eterne natn ennet 42 FIGURE 3 8 SMS MODEM SETTING NEE 47 FIGURE E RNB AIN 201 EE 49 FIGURE 3 10 EXAMPLE OF AN EVENT MONITORING WINDOW IN OPERATION eee nennenetre nennen eterne n sten 50 FIGURE 3 11 OPERATOR PERMISSION WINDOW cccccecccescsscssceccsccsssscsscssescsscsscsecsecssssessscavsuesscsscescsseasssesseavsassssassssssseaseeessees 56 FIG RE 3 12 PASSWORD W INBOW EE 58 FIGURE 3 13 GENERAL DEFINITION WW INDOW tne nnent etre nnetne treten then iter t nete sense ne tn ernst eterne n en eneee 60 FIG RE 9 14 ACCOUNT TAB ut t RR e e NR tee tr ETE e ERR NR NODE 61 EIGURE 3 15 g oi DYS RE 62 FIGURE 3 T6zHOLIBAY RTE 62 FIGURE 9 17 PHONE LIST TYPE A o ttr rtr tette tire rtr e EE A 63 FIGURE 3 18 OPTIONS TAB oe etre teet eere tete itm endete te boe ridotte tecti tre eet e recenter 64 FIGURE 3 19 GLOBAL PHONE Lsrfap etes ttetne tre tne tee tn endete ete tn etes ESES ateos en eterne en enna 66 FIGURE 3 20 PATROL PERSONNEL TAB trees etes a stre sne tns teen etse tne tn sp a essen etse sten essa 67 FIGURE 3 2 T ACTION
32. can be viewed and only the Test Mode function can be modified Refer to Table 3 11 Account Card Description for a full description Note When the operator opens an account Test Mode in the Miscellaneous Option is the only function that can be modified in Open Account mode All other Customer Details can only be changed within the Edit Account mode SaMSon Security Monitoring Software Page 114 24 12 03 K ELECTRONIC SYSTEMS LTD 4 8 1 1 Closing and Saving Account Card Details Select the Close button located in the upper right hand corner or choose from the File menu Close Account refer to Figure 4 4 Closing the Account Status N A Event Figure 4 4 Closing the Account The software will ask you again to confirm that you wish to save the account card Choose the Yes button to save choose the No button to return to the Event Monitoring Window without saving details or choose the Cancel button to return to the Edit Customer Account Window to change customer details again Help Once the Edit Account Window is closed the Events Monitoring Window will automatically maximize to original size on the screen The Events Monitoring Window can also be maximized at any time by using the Events Monitoring icon l9 in the Shortcut Task Bar and minimized again by clicking in the right hand corner refer to Figure 4 5 Minimizing the Event Monitoring Window Status N A Figure 4 5 Minimizing t
33. d r fault op COM 3 Receiver fault on COM 1 SaMSon Central is stopped Com Account 00 00 001002 Status Phone Call Address 4 Name Test Account1002 Question Answer Notes e Incoming Events 991 Offline 30 sec Last Event lo Undefined Account 1 9 2005 4 47 21 PM N A 01 01 001048 o o Undefined Account UNA 9 1 9 2005 4 47 16 PM N A 01 01 001047 o Jo Undefined Account UNA E 1 9 2005 4 47 11 PM N A 01 00 001047 D 0 Undefined Account UNA E I 1 9 2005 4 47 06 PM 29 05 2005 16 56 27 Operator kp Wei Menu Bar Shortcut Tool Bar SaMSon Central Warning and New Event Indicator Customer Account Details Section Incoming Events Section Events on Hold for Operator Section Status Bar Figure 3 10 Example of an Event Monitoring Window in Operation SaMSon Security Monitoring Software Page 50 24 12 03 K ELECTRONIC SYSTEMS LTD Help Each column within the Incoming Events and Events on Hold Sections can be sorted by choosing the top row containing the column subject Column width can change by dragging the border between the column subjects Following is a brief description of the options fields possible within each section Table 3 6 Event Monitoring Window Description SECTION OPTIONS DESCRIPTION i File Access and operator login exit from the software event exchange
34. ernst n sensn 91 FIGURE 3 40 SCHEDULE W INDOW eere aa lotte AE eren e hee eene eve eee v Eee ee d 91 FIGURE 3 41 SPECIAL SCHEDULE TAB IN THE SCHEDULE WINDOW eee nnenetnetrene tette eterne testen 92 FIGURE 3 42 SPECIAL SCHEDULE WINDOW nnetnt trennt tee tn ens ite testet ns ASEOS EEEn Eneas ees nett es sn 92 FIGURE 3 43 FOR ALL DAY EVENTS IN SPECIAL SCHEDULE WINDOW nere nennen nitet reset entes eet tns seen tees etes sese tese 92 SaMSon Security Monitoring Software Page 6 24 12 03 K ELECTRONIC SYSTEMS LTD FIGURE 3 44 SELECTIVE SCHEDUAL CONSIDER WINDOW c cscccsssesseseesesseesesecsecseescesecsessesaescenecsessassceneceesaesceaeesecseseasseenecaeeasegs 94 FIGURE S 45 ACTION LOG WINDOW recette tt reete tee e Dr ere FU e e ete e P e eee 96 FIGURE 3 46 ZONE TAB IN ZONE USER WINDOW nnenennrtnente tnt tnetr eterne testen see tns these ts testen eene nas 97 FIG RE 3 47 ZONE SMS DISPLAY LIST ertet terne tee ette ee neret eb ee eene aee ee been tee deoa eere ve eo eee aee tee Eve eek ewe Eu 97 FIGURE 3 48 ZONE WINDOW eicit etn epo tt eo once des m ER eer i i e ER EP RR Ee EE UN IN EE vus 97 FIGURE KE Meder 99 FIGURE 3 50 USER TAB IN ZONE USER WINDOW uu ccccceeccescsccscsscssceecsecssessssccscsussessssecsecseessssccsceavsscessnscsecsseaecsessseaseusnseessess 100 FIGURE 3 517 USER SMS DISPLAY LIST 5 ENEE 101 FIGURE 3 52 USER WINDOWL rr e tr er tpe eter tereti t e WO RR DA ede 100 FIGURE 3 53 T
35. in the Choose Individual Account section Select from the list the customer account for which you wish to generate a report and then click Add Repeat this action to add additional customer accounts Choose the Show Report button and the generated report will appear in a new window displaying details for the selected customer accounts Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer SaMSon Security Monitoring Software Page 137 24 12 03 ELECTRONIC SYSTEMS LTD K REPORT TYPE DESCRIPTION ACTION REQUIRED Disabled Account Details cont Operators The Disbaled Account Details Window is seperated into three sections Following is a brief explanation of each section Include Information About General information about the customer account to be included in the report Choose Individual Account Displays all current or disabled customer accounts Query Builder Displays the parameters used to determine the conditions to generate the report Reports are generated according to operators defined within SaMSon Monitor Generating a Report According to Disabled Customer Account Details Choose an account detail in the Query Builder section Define a condition by using the drop down list of signs and entering a value in the text box To add more conditions select OR AND in the right hand drop down box and select an additional account detail Choose the A
36. neri see nns en ters ee esset tee seen tense 165 8 3 EVENTLCODES 2 atelier een Hao a detente 167 8 4 OPERATOR PERMISSION _ ________aaeecessssccssssccesssscccssseccnsssccnssecessesecenseseccssusescssssccseussensaseeseseseneneeess 172 8 5 INTERNAEBVENLEMESSAGES D Late e O sand EE 173 9 1 10 cM TR 176 SaMSon Security Monitoring Software Page 5 24 12 03 K ELECTRONIC SYSTEMS LTD Figures FIGUREARESAMSON De Le ttti da tif deti aate e n M OE GR d eee 10 FIGURE 2 1 SAMSON CONFIGURATION FOR STAND ALONE ther eterne enter ete tns tne sr ets tees en eene n0a 17 FIGURE 2 2 SAMSON CONFIGURATION FOR NETWORK eee ennnere nennt ther ete etes en ense net n etn eere ts ernst en essen nae 17 FIGURE 2 3 SAMSON SETUP WINDOW esent tenter etre R tne teen eterne t sn essa 21 FIGURE 2 4 SAMSON SYSTEMATIC SETUP WINDOW enne treni te tres tetn street etn etn en essere stern sensn 22 FIGURE 2 5 SAMSON BACKUP amp RESTORE GnuoprcuTe tnt tnens tette tnetn sense ne tRe teen eterne t en ens 23 FIGURE 2 6 SAMSON CENTRAL DESKTOP DGHORTCUTS eret th insere tette tn sene en etn etn en eterne nete ss sn 24 FIGURE 2 7 SAMSON MONITOR DESKTOP GHORTCUTS tnt tit then te tette tns sns en etn teen eterne n en ess n 24 FIGURE 2 8 SERVER NAME WwDOw stern sene sn s tns tn en ESSES SEEREN ESEESE EERE eterna neseser 26 FIGURE S 1 MESSAGE WINDOW iere tot cte e as eet ee bee eee te o e Ge e 28 FIGURE 3 2 LOGIN WINDOW E eec
37. of false alarms that are logged by the operator in an account over a required period of time refer to Section Section 3 2 7 Completing a New Account Card System Maintenance SaMSon Monitor receives system errors from SaMSon Central and displays them on the Event Monitoring Window notifying the operator that an action is required refer to Section 3 2 2 Event Monitoring Window Help Menu An easy to follow Help Menu enables easy access to information and set up details refer to Section 5 2 7 Help Follow Up All changes that were realized in the software are saved into the database AII changes can be seen in the Modification Follow Up Report SaMSon Security Monitoring Software Page 15 24 12 03 K ELECTRONIC SYSTEMS LTD Syncronization In the system there is a sycronization feature that prevents adding changing data on the same object simultaneously Classification Each operator is classified by an area The operator will only get events from the area to which he was classified to and he is the only one that can see these events If the operator wasn t classified by an area he will see all the incoming events Report Viewer The report Viewr is the tool enabling the user to see saved reports 1 4 The SaMSon User Manual This manual discusses the installation set up daily operations and maintenance of both SaMSon Central and SaMSon Monitor Modules SaMSon Security Monitoring Software Page 16 24 12 03
38. on COML Message 90 1015 8 Received on COMI Message 90 1016 8 Received on COML Message 90 1017 8 Received on COMI Message 00 1018 40 Received on COML Message 00 1019 40 Received on COML Message 00 1020 40 Received on Coml Message 00 1021 40 Received on COML Message OO 1022 40 Received on COMI Message OO 1023 40 Received on COML Message OO 1024 40 Received on COML Message 00 1025 40 Received on Coml Message 00 1026 40 Received on COML Message 00 1027 40 Received on COML Message 00 1028 8 eceived on cowi Message 00 1001 8 Received on com Message 00 10 s Received on COMI Message OO 1003 8 Figure 5 2 Example Log File The log displays all the information that is viewed in SaMSon Central s Message Window The daily log file will automatically delete sixty days after its initial creation Each daily log can be printed or saved to disk prior to automatic deletion To view save or print the log file choose Tools View Daily Log Ctrl F Use the save and print functions according to Microsoft Notepad Help SaMSon Central is equipped with software Help and system information To view assistance for selected topics choose Help Contents For further information about SaMSon Central choose Help gt About Ctrl A Choose the OK button to return to SaMSon Central s Message Window or choose the Sys Info button to view system information Exiting Samson Central To exit SaMSon Central cho
39. original line system number or a masked number in LL order to coordinate dual communication systems Two character format using zero 0 if required refer to Table 3 5 Receiver Properties Description Address number of end unit Six 6 character format using zero 0 if required A indicate digits number AAAAAG G indicates digits number or characters from A to Z Original Partion number of end unit partiion area Two 2 character format using zero 0 if required 3 2 6 Creating a New Customer Account Card Important It is impossible to simultaneously create a New Customer Account Card To add a new customer to the software a new account card must be created To do so go to the menu bar and select Account gt New Account Ctrl N or choose the New Account Icon Bjin the Shortcut Task Bar A New Account Set up Window will open on the screen refer to Figure 3 29 New Account Set up Window SaMSon Security Monitoring Software Page 76 24 12 03 ELECTRONIC SYSTEMS LTD K x Receiver Line System Account Partition OK Templates Figure 3 29 New Account Set up Window The operator has a choice to either open a new account or use an existing template refer to Section 3 2 6 1 Using a Template Table 3 10 New Account Set up Window Description provides a brief description of the New Account Set up Window and the actions required for setting up a new account Table 3 10
40. phone list type choose the Add button Adding a New Phone List Type Choose the Phone List Type Tab to view the pre set Types Data can now be added to the blank row within the software Type the new Phone List Type and choose the Apply button to save They include General Emergency Open Close and Not the new parameter Restore Pre set Phone List groups can be edited and new Phone List Editing the Phone List Type Types can be added edited and deleted e To edit the Phone List Type select the type and make the changes in the open text box below the list Phone List hl xl Action Aid Priority Equipment EventCause Classification Choose the Apply button to save the changes Type Account Types Holiday Phone L is TH ptions Global Phone List Patrol Personnel Phone List Type 4 Deleting an Existing Type Not Restore e To delete a phone list type choose the field to be deleted e Choose Delete Apply to delete and save the changes Important Pre set Phone List Types within the software can not be deleted from the system Figure 3 17 Phone List Type Tab SaMSon Security Monitoring Software Page 63 24 12 03 DESCRIPTION ACTION REQUIRED Choose the Options Tab to view a selection of options for software administration purposes s General Definition Operator Help Priority Equipment Event Types Critirion SMS Account Type Holiday Phonelist Options Global Phon
41. sas pasais 110 4l SAMSON GENTRAE leede a dade a a a a te eA ird 111 42 SAMSON MONITOR iari iira a teste to a e aeea eaa v ERES ERIGI 112 4 2 1 Commencing Operations _ ____aaaearensesssescescssccnccnccnccsscsccsccsscsacecescssceacenccncceecsecessssesacescesceaces 112 4 22 Change of Operator TT 113 4 3 SAMSON MONITOR ACCOUNT MANAGEMENT Z2 eee messen rnsee ters ee terret erre ee nennen 114 4 3 1 Opening an Existing Customer Account Card ssssessessseeseee eene n enn etne netos tnnt 114 4 3 1 1 Closing and Saving Account Card Details ENEE 115 4 3 0 Changing Account Status aaaerccsccsccsssesssssescescesccsccnccsccsccsccsscsscsscescsscsscesccsscsacsacsacssesseeees 116 4 3 3 Un Restored Events Manual Restore a sessessesoesoesosoesosssesossosoosossessoesossosoesossessossoseeso 117 SAMSON MONITOR EVENT MANAGEMENT nennen nnns en nass ee reis et essi eins entes setis entes ee in senten 118 43 4 Receiving an Event uaa EEN 118 4 3 4 1 Deactivating the New Event Indicator E 119 4 3 4 2 Deactivaung tiheAudio Sire IRRE teqq teer rte eite ot ee duet 119 4 3 4 3 Switching Sereens were ee EEN SEENEN 119 4 3 5 Processinpan Event dust eere etre eu EES EegEe 119 4 3 5 1 Event Details 1 wWeossandeesvutegtetoteeiath Eeer 121 4 3 5 2 Adding Comments eege E 121 4 3 5 3 Logging Patrol Personnel 1 quss E TO IRE E UR Its 122 4 3 5 4 Accessing Customer Pho
42. software including those not displayed a historical report can be carried out refer to Section 5 2 5 Reporting Filter Repetition Administrator can change the time of Filter Repeation The default for this time is 90 seconds In a system where messages sent repeatedly several times from end units this feature while active will filter the repeated messages as a result of this only one signal will shown on the operators monitor The filter time out should be set to the optimum value that represents the time needed for the transmitter to send all repetitions Attention Setting the time out too long could cause a new message lose SMS Repetition Administrator can change the time of SMS Repeation if the messagse was failed in sending The default for this number is 3 If the message wasn t send after all the numbered trials it is indicate that there is a problem in the user modem Country Region Changing Options Options Administrator must insert his country region number e To change the numbers type the desired number or use the up down conv Use modem for SMS arrows Administrator commences or cancels the Use modem e Choose the Apply button to save the changes for SMS checkbox by selecting or deselecting the Use Changing Options modem for SMS box e To operate this option checke or uncheck Foreground SaMSon Monitor on event reception 2 P Choose the Apply button to save the changes If this option is checked
43. to Figure 3 48 Zone Window In order to make user changes open the pull down box and choose the user from the list Choose the Apply button to continue Choose the Close button to return to the User tab Deleting a User e Choose the User to be deleted e Choose the Delete button SaMSon Security Monitoring Software Page 101 24 12 03 Zone Users Templates Approach Path DESCRIPTION Templates When adding changing an account card you can drag users zones from existing template in the system Baton Monitor Edit Account Account Numbers 00 00 001005 00 01 001005 Si File Account Reports Tools Event Monitor Window Help P Oo oly S Status N A Central ocranoBnen Account Details Account Numbers GE Test Account Address Type Apartment SO Classification ci Zip Code Main Phone State Question Answer Enon Zone e User F Templates Notes Search by Name RN EE Search By Primary number Search By Secondary number M E Users Schedule Main number 00 04 001000 00 00 001001 00 01 001001 00 00 001002 00 01 001002 ui 00 00 001003 00 01 001903 Test Account 007 00 00 001007 00 00 002007 Test Account1008 Test Account1009ss Secondary number P 00 06 001000 a Approach Path 00 00 001008 p 00 00 001009 00 00 001010 00 00 001011 00 00 001012 00 0
44. to the number of accounts purchased Warning Once SaMSon Central is installed any attempt to open the software without a Hardware Key will initiate an error message Plug the Hardware Key into either the USB Connector or the Parallel Port of the server Server Name For first time startup the user is asked for a Server Name to be defined within the system refer to Figure 2 8 Server Name Window amp g Server Name Figure 2 8 Server Name Window Type the correct Server Name in the blank text box or choose the Local button and the Server Name is automatically retrieved from the computer Choose the OK button SaMSon Central is now ready for setup and operations refer to Section 3 Setup Procedures for SaMSon Central setup procedures For Network Server Name must also be defined once on each workstation that contains a copy of SaMSon Monitor Type the Server Name as it appears on the server which contains an installation of SaMSon Central Choose the OK button SaMSon Monitor is also now ready for setup and operations refer to Section 3 Setup Procedures for instructions on SaMSon Monitor setup procedures SaMSon Security Monitoring Software Page 26 24 12 03 K ELECTRONIC SYSTEMS LTD 3 Setup Procedures SaMSon Security Monitoring Software is equipped with easy setup procedures in order to organize the software according to individual central station requirements It is recommended that you read the ins
45. within the defined period xl Un Restored Events e Choose the Show Report button and the generated report will appear in a new window displaying a list of all un restored events that occurred during the selected period e Select the period required in the Selected Period section dates are pre set for the last seven days Selected Period RENE Hess e Referto Section 5 2 5 2 Navigating the Reports for 10022004 17022004 z instructions on Navigating the Report Viewer Selected Items 00 00 005345 Hotel Hilton Generating a Report for Individual Accounts e Select the period required in the Selected Period section dates are pre set for the last seven days Un Restored Events e Select an account number from the Account Number list and click Add Add Clear Show Report The selected account is displayed in the lower part of the window e Repeat this action to add more accounts Figure 5 17 Un Restored Events Report Help By choosing the Clear button all selected items are deleted and you may commence a new selection e Click the Show Report button and the generated report will appear in a new window e Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report View SaMSon Security Monitoring Software Page 147 24 12 03 K ELECTRONIC SYSTEMS LTD Miscellaneous Tab Reports are generated according to General Definitions Generating a General Definition Rep
46. 0 001013 00 01 001008 00 01 001009 Test Account1010 00 01 001010 Test Account1011 Test Account1012 History Test Account1013 Special Code 00 01 001011 00 01 001012 00 01 001013 zi D F2 Save rs Hold F4 Account Numbers F5 Approach Map F6 Patrol Personnel F7 Comments Account Numbers 00 00 001005 00 01 001005 16 03 2005 11 01 39 Operator kp Click to view oy nn aa nninnr Figure 3 53 Template Tab in Zone User Window Instructions on approach and navigation of property This feature is used for communications between central station and patrol personnel uge HES MSSOI Server ACTION REQUIRED Adding a Template Searching a template in the system can be done by 1 Scrolling the list you can sort the list by clicking on the header tab 2 Search by name by typing in the text box 3 Search by primary number by typing in the text box 4 Search by secondary number by typing in the text box When the desired template is choosen its zone and user details will appear in the columns Check the User box and the Zone box in order to choose the data to drag from the template Search by Name Je Zones e 1 v Users Search By Primary number Search By Secondary number Adding a New Approach Path e Enter Approach Path details in the open text box SaMSon Security Monitoring Software Page 102 24 12 03 FIELD DESCRIPTION ACTION REQUIRED Help
47. 00 00 000005 NoTest 00 00 000005 NoTest 00 00 000005 NoTest 3 4 2005 9 49 44 3 4 2005 10 20 45 374 2005 10 51 45 3 4 2005 11 23 45 3 4 2005 11 55 45 0000000005 No Test 00 00 000005 No Test 00 00 000005 No Test Bm Be Ae Se ee ee IWAN 00 00 000005 No Test 3 4 2005 12 26 45 00 00 000005 No Test 3 4 2005 12 57 46 00 00 000005 No Test j 3 4 2005 1 28 46 F 00 00 000005 No Test 3 4 2005 2 02 46 F zj Figure 4 16 Save Window SaMSon Security Monitoring Software Page 124 24 12 03 K ELECTRONIC SYSTEMS LTD Choose the Event Cause from the scroll down menu to provide a brief explanation why the event occurred Choose the OK button to close the Save Window and return to the Event Monitoring Window or choose the Cancel button to return to the Customer Account Help If an appropriate Event Cause does not appear in the pull down menu refer to Table 3 8 General Definitions Window Description for instructions on adding a new Event Cause The event is now categorised according to its Event Cause and can be viewed in the History button within the Customer s Account Card Saving Events in Quick Log Within the Save Window a Quick Log of any other open events for the customer s account are also displayed These events can be saved and closed using the same Event Cause as the current event in processing Choose the Clos
48. 03 K ELECTRONIC SYSTEMS LTD Note A pre set priority siren event description and event type will appear and can be changed according to your preference Select a priority indicate if siren is required and select an event type from the pull down menu Choose the Apply button to save the details Important For any event codes to be active the user must assign a received code to acknowledge the event code refer to Section 3 1 4 Defining and Editing Protocol Properties and Received Codes This event is now a global event within the system and affects all customer accounts similar to pre set event codes 3 1 8 2 Editing an Event Code To edit an existing event highlight the row that requires editing by choosing the gray box corresponding to the event row Choose the Edit button The fields that were gray and inaccessible are now black and accessible on screen Replace the existing data with the new details and ensure that priority siren indication and event type are correct If changes to pre set events are required ensure that descriptions are logical and match the Event Type refer to examples and explanation shown in Table 3 2 Event Codes Table Description Choose the Apply button to save the changes Help The Event Code and Event Type fields of SaMSon Central s pre set events cannot be edited or altered 3 1 8 8 Deleting an Event To delete an existing event highlight the row that requires de
49. 2 8 2004 7 37 33 PM_ 01 01 001234 01 UNS IR Undefined Signal 002 kp i 12 8 2004 7 37 39 PM 01 01 001234 01 UNS Undefined Signal 003 12 8 2004 7 37 37 PM 01 01 001234 01 UNS Undefined Signal 001 12 8 2004 7 34 14 PM 01 01 001234 01 UNS Undefined Signal 002 12 8 2004 Z 34 13 PM 01 01 001234 01 UNS Undefined Signal 001 12 8 2004 7 20 06 PM 01 01 001234 01 UNS Undefined Signal 004 12 8 2004 7 20 05 PM 01 01 001234 01 UNS Undefined Signal 003 12 8 2004 7 20 03 PM 01 01 001234 01 UNS Undefined Signal 002 12 8 2004 7 19 12 PM 01 01 001234 01 UNS Undefined Signal 001 12 8 2004 7 19 09 PM 01 01 001234 01 UNS Undefined Signal 001 70 34 Undefined Signal 004 hd wx Schedule Action Log Zones Users Undefined Signal 003 Undefined Signal 002 Und 001 002 003 001 m ERE If AE i Approach Path Special Code TH EB ES E E E E TESESESESES ES EET ETE ETE ET ET ET History F2Save n Hold F4 Account Numbers F5 Approach Map FB Patrol Personnel F7 Comments Account Numbers 00 00 001005 00 01 001005 16 03 2005 11 0252 Operator kp Glick to vis essenaer ETA Sened In us Figure 3 56 History Window Click the History button and wait few seconds while the software is loading the data In order to see the event action log click the sign JE 3 21 2005 10 13 43 AM
50. 2Modification Follow Up This report shows all the changes that were donein the system SaMSon Security Monitoring Software Page 152 24 12 03 K ELECTRONIC SYSTEMS LTD Loo Eo oo o o SaMSon Security Monitoring Software Page 153 24 12 03 KP ELECTRONIC SYSTEMS LTD 5 2 5 2 Navigating the Reports Viewer When choosing a report the following Reports Viewer appears Ej Report Open Report Save Ae Cancel sx 11 dal Q v el E 28A 2 2008 11 18 27 Account Number 00 0F 009999 Start Cate 01 01 1900 Phone 04567693 Pa mom Tm ris stan Note False Alarm Maximum Number Of False Alarm Num ber Monti For Check Open Early Open Late 9 5 Mall Atin To Mall Name 6 San hz Mall State zip 1241444 Number Description Not 80 ighgtigt Kitter Accounts Details Name Sam Kolinz Anwer Im eigit i Account Type Password 0101 1900 Change Deviation Oo Early Cow Lat 8 6 Mailing Mall Address 17 Ave it street 10 Far osgan Zone User Rett Zone Emer Liit Password WaltPer Reit Valit Reit Fall Reit Eme r war 20 Fake Eme rge 1cy m Fake PNR Gereral Fake Gereral Fake Figure 5 23 Reports Viewer Below is a brief description about navigating the Reports Viewer Table 5 3 Reports Viewer Description FIELD DESCRIPTION Q Indicates the number of pages and arrows for scrolling through pages Changing view size of report on screen SaMSon Security
51. Account amp Change Status SaMSon Monitor Hide Undefined Event Hide unhide undefined events Event Monitor Hide Undefined Events SaMSon Monitor Un restored Event Restore of un restored events Account Un restored Event SaMSon Monitor Events Exchange Transfers unprocessed events from one operator to another File gt Events Exchange SaMSon Monitor Exit SaMSon Monitor Exit from SaMSon Monitor File amp Exit SaMSon Monitor Exit SaMSon Central Exit from SaMSon Central File Exit SaMSon Central SaMSon Security Monitoring Software Page 172 24 12 08 KP ELECTRONIC SYSTEMS LTD 8 5 Internal Event Messages Following is a description of the SaMSon Internal Event Messages This kind of messages are generated automatically by SaMSon based on customer account card definitions Table 8 5 SaMSon Internal Event Messages EVENT CODE DESCRIPTION EXPLANATION Early Close If a schedule follow up is defined on the account card any Close that arrives before the predefined Close time including deviations triggers this internal event This internal message is generated only if the regular close event is of the Close type Early Open If a schedule follow up is defined on the account card any Open that arrives before the predefined Open time including deviations triggers this internal event This internal message is generated only if the regular open event is of the Open type ETC ETO LTC LTO CL
52. CTRONIC SYSTEMS LTD K DESCRIPTION ACTION REQUIRED This field is displayed in the Incoming Events section Account Card and Reports in SaMSon Monitor Selection indicates whether an audio alarm is activated The siren sounds upon arrival of an event Group under which similar events are organized All events within the system must have a group assigned to them Each group has a matching action e g Open and Close Alarm and Alarm Restore Important To keep track of a customer s open and close operations all open operations must be defined as Open type and all close operations must be defined as Close type To keep track of restore operations for several events the event to be restored must be defined as Alarm type and the expected restore must be defined as Alarm Restore type Enter a new three letter Event Code in capital letters Add a general event description intervention Priority 9 is also automatically assigned to Undefined Accounts 1 e accounts that do not have a customer assigned to them This priority cannot be changed by the user Both pre set and newly added codes can be edited Event Types are fixed they cannot be deleted or edited New Event cannot be added Types Defined from pull down menu and includes Open Close Alarm Alarm Restore General General Restore Status Status Restore and Internal SaMSon Security Monitoring Software Page 33 24 12
53. D Website Directs you to KP ELECTRONIC SYSTEMS LTD S website UserManual A copy of the SaMSon User Manual Exit Exit from the Installation CD Choose the Install button to commence installation procedures or choose the Exit button to close the Setup Window By choosing the Install button the following Systematic Setup Window will open on your screen Dlzakison Setup Security Monitoring Software STEP ONE SaMSon Central Setup STEP TWO STEP THREE SaMSon Monitor Setup K ELECTRONIC SYSTEMS LTD Figure 2 4 SaMSon Systematic Setup Window SaMSon Security Monitoring Software Page 22 24 12 03 K ELECTRONIC SYSTEMS LTD 2 3 2 Installing the Applications Important If your server has MSDE2000 or SQL Server 2000 already installed please move directly to Step Two Configure Setup If prompted Restore is obligatory Follow the installation instructions below 10 11 12 Choose Step One MSDE2000 to commence MSDE2000 installation Choose the Next button at each screen When returned to the SaMSon Systematic Setup Window choose Step Two gt Configure Setup to commence configuration and setup of parameters required by server database Select the Installation Interface language and choose the OK button During the setup choose the Next button at each screen Choose Step Two gt Backup Restore Utility to commence setup of the parameters required by the database administration an
54. E 116 FIGURE 4 7 UN RESTORED EVENT WINDOW eee trenennennetrenne tnnt tnts treni teeth etre tns testen etes sn en ess sn etn esee nn 117 FIGURE 4 8 EVENT MONITORING WINDOW WITH EVENTS tenente tnetne trennt tres en ete stet en en tne tees ense nen 118 FIGURE 4 9 EVENTS ON HOLD SECTION IN THE EVENT MONITORING WINDOW DISPLAYING EVENTS ON HOLD 119 FIGURE 4 10 PROCESS ACCOUNT WINDOW Qu cccecccccccsscscssccscescsscsscsscsecsesssssccscsesssesscsecsecssesssscsscassusnscassescssesssssesseassusnscassee 120 FIGURE S E ET Cl DETAIES ERR TRE TRENT 121 FIGURE 4 12 COMMENTS WINDOW 5 itte erecti tritt e e tete ea d e e de ERBEN IRE 122 FIGURE 4 13 ACTION DISPLAYED IN THE ACTION LOG WINDOW eene tnt tnent eterne insere tnt teen etri ten 122 FIGURE 4 14 ACTION DISPLAYED IN THE ACTION LOG WINDOW eene tentent eterne entere tne teens etes 123 FIGURE 4 15 PATROL PERSON DISPLAYED IN THE ACTION LOG WINDOW eene netten etre 123 FIGURE 4 16 SAVE WINDOW uuu cccccececcccccsccsssscssccscscsscsscsecssssecsessccavsscsscsassecssssassesscsavsusnscsasssesssessceassusnscassescsseasseessscassusnseassese 124 FIGURE 4 17 QUICK LOG MESSAGE ctr epe e teet eae atii SES 125 FIGURE 5 1 RESET OF OPERATOR S LOG IN WINDOW cceecsccccsccssscsscsscsecssssecsccsscsesscsscsscssessssessecavsuusssnscsscssesssssssecassaenseessess 127 FIGURE 5 2 EXAMPLE LOG FILE E E E AE AEE A AE E 128 FIGURE 5 3 TECHNICAL DATA VWwpcow tntto to
55. E ter eir abies 133 5 2 5 2 Navigating the Reports Viewer ENEE 154 5 30 Data Management eiie rio oe RISUS REN eet este e guests tuo die kien 155 5 2 6 1 Backing Up Data icem dne e eer OR AR ERE tee 155 5 2 6 2 RestorngDat 0 oue ea Nel AE 157 52 7 Help s ra EE 158 5 2 8 Exiting SaMSon ET TE 158 6 COMPUTER SHUT DOWN ue esesosesosesososesosesososesosesosesososesosesosesssesssosssosessocossoosssosssssosososssosesose 160 7 TROUBLESHOOTING aoriste saseossseor osso ses ovaseo teos seebi v tior otzov seto ors S onori t ibibo Sri oorr 6st 161 Weal ERKENNEN e Eeer 161 7 1 1 JLogintroubleshotting sse tete eteetet etre en an n pen een enne aeuo aenea denn inne nene aces 161 7 1 2 Connection troubleshotting ___aarenaesccnsssssessescescesccnccnccsccsccsccsscsscencescsscesccnccscssossacseessessesess 161 TAGS Dat base EE 162 E E ET EE 162 7 15 Backup Error inihi EUER ERES URS cR DOR ge deed degen 162 7 1 6 Schedule Attention ee eceetete tenere ee eee Ee E ESE EE d e Ee 163 7 1 7 Hardware Connection Error _ ___auaunssesescsececssceccecsecssssccscsececsacsccecsecsessssscsesecsecsesecseesssseeoees 163 7 2 CONTACTING KP ELECTRONIC SYSTEMS LTD 2 2b seems 164 8 APPENDIX rA 165 8 1 SAMSON CENTRAL SHORTCUT KEYS sssseeee een eesen erster senten ters en terns et nnne 165 8 2 SAMSON MONITOR SHORTCUT KEYS seen eene
56. EMPLATE TAB IN ZONE USER WINDOW ccccccccssscccssssecccssssccesssscesscccesuscccssssececsssccesssecessscecssnaececssssecesseecerscesenaaes 102 FIGURE 3 54 APPROACH PATH WINDOW oreiro ereite e E EE ATR ARRE E EO EE 103 FIG RE 3 55 SPECIALGODES WINDOW EA ott ovi ee EE EE a aa aaa EE ee 104 FIGURE 3 56 HISTORY WINDOW cccccccssscccssseccsssscesesscccessccccsssscesssccssssescessuvcecsuseccssscceessecessuascessssccesssecesssecsaasccesaseccesseceesscesessaes 105 FIGURE 3 57 CLOSING THE ACCOUNT rrt ettet eere eet ee eei ee ete ette te ete te ee eaae Pe exte eee eee ede d 106 FIGURE 3 58 MINIMIZING THE EVENT MONITORING VWumwpouw eee etre eerie teen ens ines 106 FIGURE 3 592 DISABLE ACCOUNT WINDOW EH 107 FIGURE 3 60 FREEZE ACCOUNT WINDOW ccccccceccccccccssescsscsscescsscsscsecsecsessesscsscsecsscssssessecsvesssscessassscasssacsscsseasssssseaseusnseessess 108 FIGURE 4 1 INCOMING EVENTS COUNTER ON THE EVENTS CENTRAL MWINDOW entente netten etre 112 FIGURE 4 2 LOGIN INDOWS rete terc eter reete eve ete eere c Gee vetet oe ety et tette te eet tete erecta 113 FIGURE 4 3 OPEN ACCOUNT WINDOW eee nnnm tente tnetne tree etes in tese tns tne er esee Sn RESES ESEE ESES ese sn eneen eee nn 114 FIGURE 4 4 CLOSING THE ACCOUNT iri certet tete EENEG 115 FIGURE 4 5 MINIMIZING THE EVENT MONITORING WINDOW eene etre ens trennt tnetn etri 115 FIGURE 4 G GHANGE STATUS WINDOW iere R ett reete EE AE o cote E RERNE E
57. ESCRIPTION ACTION REQUIRED Adding a New Classification To add a new Classification choose the Add button Data can now be added to the blank row x Type the new Classification and choose the Apply button to save Holiday Phone List Type ptions Global Phone List Patrol Personnel the new par ameter Action Aid Priority Equipment Event Cause Classification Account Types Add Editing the Classification Sie e To edit the Classification select the type and make the changes in Delete the open text box below the list Classification e Choose the Apply button to save the changes Deleting an Existing Classification e To delete a Classification choose the field to be deleted ok Apply Cancel e Choose Delete Apply to delete and save the changes Figure 3 27 Classification Tab Each operator is classified by an area The operator will get Important events only from the area which was classified for him and Pre set Classification within the software can not be he is the only one that can see these events If the operator deleted from the system was not classified by an area he will see all incoming events SaMSon Security Monitoring Software Page 73 24 12 03 DESCRIPTION ACTION REQUIRED The Event Cause is used in the customer account card when processing and saving the event The Operator can choose an event cause from the list refer to Section 4 3 5 Adding an Event Cause Processing an
58. ION Permission to Edit Operators Edit operator security access Tools B Preferences gt Operator Permission SaMSon Monitor Add a new customer account card Account f New Account SaMSon Monitor Edit an existing customer account card Account Edit Account SaMSon Monitor Disable Account Disable an existing customer account Account Disable Account SaMSon Monitor Freeze Account Freeze an existing customer account Account P Freeze Account SaMSon Monitor General Definitions Add new definitions or edit existing global definitions Tools gt Preferences General Definition SaMSon Monitor Report Generator Generate reports Reports Report Generator SaMSon Monitor Report Viewer Displays reports Reports P Report Viewer SaMSon Monitor Backup Data Saving data Start Programs KP Electronic Systems gt SaMSon Utility Backup amp Restore Desktop Reset of Operator s Reset of Operator s Log in Tools Reset of Operator s Log in Log in SaMSon Central Edit Protocol Adding or editing protocols Tools Edit Protocol Properties Descriptions SaMSon Central Edit Receiver Adding or editing receiver Tools amp Edit Receiver Settings Properties SaMSon Central Technical Data Adding or editing technical data Tools Technical Data SaMSon Monitor Edit Event Codes Adding or editing event codes Tools amp Edit Event Codes Table SaMSon Central Change Status Changing open close status of accounts
59. ION REQUIRED Daily Software Schedule Preparation At the time 00 00 each day Samson Central automatically builds a new schedule for each customer considering the following e Daily Schedules defined within the customer s account Help Global Holidays defined within SaMSon Monitor s General Overlaps of Open Close events or schedules Definitions within the account are automatically calculated on considering the scheduling precedence A new e Special Schedules defined within the customer s account schedule is built and influences the customer s e Open Close events related to the customer s account that were Open Close procedures for the day received one day prior to or following the current date e Open Close events received one day prior to the current date which were not processed SaMSon Security Monitoring Software Page 95 24 12 03 DESCRIPTION ACTION REQUIRED A log of system actions or manual actions taken by the operator when processing the event Refer to Section 4 3 5 Processing an Event for a full description on processing an event Phone Action Log Event Date perator Action Comments Notes Incoming 371672005 11 24 44 AF kp Send on Hold Miscellaneous 3 16 2005 11 26 17 Al kp Log Out and event 3 16 2005 12 22 16 Pt kp Send on Hold Schedule 3 16 2005 12 43 11 P kp Send ono Action Log can only be changed when operator is in Action Log 3 20 2005 10 49 24 Ab kp Send on Hold A
60. MISSION WINDOW trennen nnne nne tnstnn enne 172 TABLE 8 5 SAMSON INTERNAL EVENT MESSAGES cccccsssscsssessscessscessscssssesesscsscecsscesssesesecsesessscsesscsesscsusecsscesseseaseceseeesecssseessces 173 SaMSon Security Monitoring Software Page 9 24 12 03 K ELECTRONIC SYSTEMS LTD 1 About SaMSon SaMSon Security Monitoring Software is an innovative application for security alarm monitoring and central station management Security Monitoring Software K ELECTRONIC SYSTEMS LTD Figure 1 1 SaMSon Logo Crucial security and system information is received in real time and immediately displayed for rapid alarm processing and service maintenance SaMSon makes alarm monitoring easier faster and more precise The SaMSon application is divided into three modules SaMSon Central and SaMSon Monitor and SaMSon Reports SaMSon Security Monitoring Software Page 10 24 12 03 K ELECTRONIC SYSTEMS LTD 1 1 SaMSon Central SaMSon Central is used by central station administrators for reading real time data messages from receiver hardware These messages are then transferred to SaMSon Monitor software for operator response SaMSon Central also displays hardware and system faults and messaging difficulties SaMSon Security Monitoring Software Page 11 24 12 03 K ELECTRONIC SYSTEMS LTD 1 2 SaMSon Monitor SaMSon Monitor is used by central station operators to view and respond to emergency and system events SaMSo
61. MSon Security Monitoring Software Page 98 24 12 03 minutes e Choose the Zone Number from which the Restore will FIELD DESCRIPTION ACTION REQUIRED Adding Graphics to a Zone e Choose the zone to which the graphic is to be added by clicking to the left of the relevant row e Click the small button to the right of the Map button e Choose the appropriate graphic in the Open window and click on the Open button e The Map button is enabled appears in color e Click the box to the right of the Map button again to Graphics choose a different graphic You can add a graphic for each zone from the Zone Tab Zone Users E ap T ear k Choose the zone to which the graphic is to be added by clicking to the left of the relevant row e Click the Map button Figure 3 49 Zone Graphic Deleting the Graphic e Click the Clear Map button to the right of the Map button e The graphic is detached from the zone and the Map button is disabled SaMSon Security Monitoring Software Page 99 24 12 03 FIELD DESCRIPTION ACTION REQUIRED Adding a New User e Choose the Add button to add new data e The User window is displayed User Code User Name Password User Details Zone 10 Displays details of users who have access to the property SMS jv Use SMS Number Name SMS Message User User Name Parzword 347634734 Phill MacCay E must go home Zone 10 Zone 20 Zone 44 Zone 91 k 83 Zone S User
62. ONIC SYSTEMS LTD 2 3 Installing SaMSon Security Monitoring Software The SaMSon Security Monitoring Software CD contains four applications They are as follows e Microsoft SQL Server 2000 Desktop Engine Setup MSDE2000 e Configure Setup e Backup Restore Utility e SaMSon Central e SaMSon Monitor e SaMSon Report Viewer To begin using SaMSon you must install the correct applications and configure the software to the specific requirements of your system Installation will depend on whether you are using SaMSon for a stand alone system or for a network Use Table 2 1 System Installation as an installation guide Table 2 1 System Installation STAND ALONE SYSTEM NETWORK SOFTWARE refer to Figure 2 1 SaMSon Refer to Fi 2 2 SaMS Configuration for Stand eee Alone Configuration for Network Microsoft SQL Server 2000 e Serv er connected to receiver EE ee e Not required MSDE2000 hardware e e Server connected to receiver le Server connected to receiver Configure Setup gt M S P hardware hardware Backup Restore Utility e Server connected to receiver le Server connected to receiver hardware hardware m Server connected to receiver Server connected to receiver SaMSon Central hardware hardware d e Server connected to receiver SaMSon Monitor Operator workstations hardware Important Check with your system administrator to ensure that MSDE2000 or SQL Server 2000 are NOT already installed on your server be
63. ONIC SYSTEMS LTD 4 3 5 5 Accessing Other Customer Details If the operator needs to acces any othe information within the Customers Account Card they can choose the buttons on the left hand side 4 3 5 6 Placing an Event on Hold Once an event is opened it can be placed on Hold during the course of processing The event will remain on hold until such time the Operator completes the processing To place an event on hold choose the Hold button on the Customer Account Card or choose the F3 button on your keyboard The customer account card automatically closes and the Event Monitoring Window maximizes to full screen Within the Incoming Events section the event now appears with the operator s User Name in the Operator Column and the event appears on hold within the Events on Hold Section The event can be accessed again for processing by double clicking on the event row within the Events on Hold Section 4 3 5 7 Saving the Event When a response is made to an event the event is then saved and closed for administration purposes and reporting To do so choose the Save button in the Action Log section of the Customer Account or choose the F2 button on your keyboard The following window will appear x Actual Alarm False Alarm No Cause Found Owner Authorized Cancel Service Testing Test Mode User Testing Duck Log Account Description Priority Event Date Close EN No Test 4 3 4 2005 mo
64. On Hold For Operator KP 0 Man Classif Account Z U Rec Code Event EventCode Name Priority Event Date Hold gt 29 05 2005 16 56 27 perator kp Figure 4 8 Event Monitoring Window with Events These events require a response from the operator and will continue to be received until they are processed For each new event received a color coded indicator blinks notifying the operator The color indicates the priority of the event according to the priorities set in Section 3 1 3 SaMSon Security Monitoring Software Page 118 24 12 03 4 3 5 K ELECTRONIC SYSTEMS LTD Adding and Editing Event Codes and the colour code set in Table 3 8 General Definitions Window Description If an event received contains a siren defined within the Event Code the siren will commence sounding refer to Section 3 1 3 Adding and Editing Event Codes A chosen event with high priority which was not closed will blink on the Incoming Events Monitor 4 3 4 1 Deactivating the New Event Indicator The indicator will disappear from the screen by clicking on it It will appear again if the event is received again 4 3 4 2 Deactivating the Audio Siren To stop the siren from sounding press the F10 on the keyboard To deactivate the siren for a particular Event Code refer to Section 3 1 3 2 Editing an Event 4 8 4 8 Switching Screens To switch to Incoming Events screen press F11 and F12 to switchto Events on Hold scree
65. Only accessible when operator is in Edit Account mode Click the small button to the right of the Map button LL eem Choose the appropriate graphic in the Open window and click on the Open button F2 Save F3 Hold F4 Account Numbers FS Approach Map F6 Patrol Personnel FF Comments Account Numbers 00 00 001004 00 01 001004 20 03 2005 10 42 34 Operator k The Map button is enabled appears in color Figure 3 54 Approach Path Window Click the box to the right of the Map button again to Click the MAP button in order to nevegate to the Account Area choose a different graphic Clicking the F5 key will open the Approch MAP This F5 option is valid only in the Processing Account Card Viewing the Graphic e Choose the zone to which the graphic is to be added by clicking to the left of the relevant row e Click the Map button Deleting the Graphic e Click the Clear Map button to the right of the Map button The graphic is detached from the zone and the Map button is disabled SaMSon Security Monitoring Software Page 103 24 12 03 FIELD DESCRIPTION ACTION REQUIRED Customers may require special Event Codes depending on the Adding a New Special Code hardware in use or the type of property e Enter the Received Code that requires a special Event The Special Code button is used for defining special codes as Code assigned to it requested by the customer Using pre set software ev
66. Page 74 24 12 03 DESCRIPTION ACTION REQUIRED False Alarm Identifier False Alarm Identifier The False Alarm Identifier allows the user to identify n specific Event Causes as false alarms refer to the False Alarm Tab in the Miscellaneous Option in Table 3 11 Account Card Description e By choosing again the False Alarm Identifier is disengaged To activate the False Alarm Identity choose the Event Type and choose the False Alarm check box SaMSon Monitor is now ready for daily operations in accordance to the parameters established in SaMSon Central and the hardware configured for central station operations SaMSon Security Monitoring Software Page 75 24 12 03 K ELECTRONIC SYSTEMS LTD 3 2 5 Account Number Set up An account number is allocated to each customer within SaMSon Monitor and determines the management of the software The Account Number is a ten twelve digit number using seperators which consists of the following structure RR LL AAAAAA PP Refer to the following table for a full description of the Account Number and its structure Table 3 9 New Account Set up Description FIELD DESCRIPTION Receiver number configured to system Number can be the original receiver number or a masked number in order to coordinate dual communication systems Two character format using zero 0 if required refer to Table 3 5 Receiver Properties Description Line system in configured to the system Number can be the
67. Reset of Operator s Log in Window Choose the operator to be released from the pull down list of blocked operators Click the Reset button and then the OK button to return to SaMSon Central You can now log in to SaMSon Monitor with the release User name Warning Do not enter the system in parallel more than once with the same User Name SaMSon Security Monitoring Software Page 127 24 12 03 5 1 2 5 1 3 5 1 4 K ELECTRONIC SYSTEMS LTD Daily Log File A daily log file is available in SaMSon Central in order to view and save daily communication activities and events Go to SaMSon Central gt Tools gt View Daily Log Files Following is an example of a daily log file from an operational system IIT com 1 opened for receiving E com 3 opened for receiving Communication Status on COM1 Change in CTS Detected 8 gt Communication Status on Coml Change in DSR Detected Receiv on com Message 00 1001 o Received on COMI Message io o Received on COML Message 00 1003 O Received on COML Message 00 1004 Q Received on comi Message 00 1005 O Received on COMI Message 00 1006 O Received on col Message 00 1007 O Receiver fault on com3 Received on coi Message 00 1008 10 Received on COML Message 00 1009 10 Received on Coml Message 00 1010 2 eceived on cowi Message 00 1011 20 Received on COML Message 00 1012 20 Received on COML Message OO 1013 20 Received on COMI Message OO 1014 4 Received
68. SCRIPTION The software can appear offline where messages are received but screen data is not updated Offline Button Offline button can be clicked on or off at any Incoming Events time If activated software will deactivate Section automatically after a 30 second period Time can not be changed by the user When the button is pressed the incoming Incoming Events events section will instantly scroll down to Section display the last event received Displays incoming If the last event does not appear it is because it emergency administration is located beyond the limitation set on the and system events Last Event Button mu m number of events displayed in the RE monitor If SaMSon Monitor is installed on a network Refer to the Options Tab in Table 3 8 messages are viewed by all General Definitions Window Description to operators on their review the maximum number of events respective screens who permitted to appear in the Incoming Events are currently logged into Section the network EE un Three star indication that a manual event Man i is received Pass Events marked on the Pass column indicates the event is allready in process The account classification U The customer s account number The Received Code as defined in SaMSon Rec Code Central The Event Description as defined in SaMSon Central or as defined in the Special Codes Event Description button in some customer account cards refer Table
69. STEMS LTD for service records and follow up refer to Section 7 1 Error Messages Log Files SaMSon Central provides users with a log of daily activities for record keeping or system administration purposes refer to Section 5 1 2 Daily Log File Follow Up All changes that were made in the software are saved in a database All changes can be seen in the Modification Follow Up Report SaMSon Security Monitoring Software Page 13 24 12 03 1 3 2 K ELECTRONIC SYSTEMS LTD Syncronization In the system there is a sycronization feature that prevents modifying adding data on the same object simultaneously Help Menu An easy to follow Help Menu enables easy access to information and set up details refer to Section 5 1 3 Help SaMSon Monitor Secured Access SaMSon Monitor requires a User Name and Password from all operators before access to the software is allowed Access is partitioned and customizable according to level of responsibility and is changed according to central station requirements refer to Section 3 2 3 Operator Permission General Definitions SaMSon Monitor is equipped with a number of global definitions that allow the user to customize features according to central station requirements Once set definitions appear within customers individual account cards and also within internal system operations refer to Section 3 2 4 General Definitions Event Monitoring The main window in SaMSon Monitor the Even
70. SaMSon Central 36 Setup Procedures 36 Q Quick Log Save 113 Received Codes Add 40 Delete 42 Edit 41 Exit 42 Features 12 SaMSon Central 36 Setup Procedures 36 Receiver Getting Started 17 System Requirements 17 Receiver Properties Window Exit 47 Receiver Settings Add 47 Delete 47 Edit 47 Features 12 Reports Generator 135 SaMSon Central 43 Setup Procedures 43 Receiving an Event Audio Siren 108 Daily Operations 107 Event Management 107 New Event Indicator 108 Remove Group Equipment 69 Part Equipment 70 Reporting Administration and Maintenance 121 Features 14 SaMSon Security Monitoring Software Page 180 24 12 03 Reports Generator 121 SaMSon Monitor 121 Reports Generator Account Details 123 Administration and Maintenance 121 Disabled Account Details 125 Event Codes 137 General Definitions 134 Lite Statistics 131 Open Closed Time Statistics 132 Operators 126 Protocol Descriptions 136 Receiver Settings 135 Reporting 121 Statistics 129 Unrestored Events 133 Reports Viewer Administration and Maintenance 139 Reporting 139 Reset of Operator s Log in Administration and Maintenance 116 SaMSon Central 116 Restore Function Account Card 90 Activate 90 Features 14 Restoring Data Data Management 142 S SaMSon Features 12 SaMSon Central About SaMSon 10 Daily Log File 117 Daily Operations 100 101 Event Codes 32 Ex
71. Show Disbled Accounts dates are pre set for the last seven days Lite Statistics is zs To generate a report for a disabled account select the Show Show Daag Disabled Accounts check box Select an account number from the Account Number list Figure 5 15 Lite Statistics Report and click Add The selected account is displayed in the lower part of the window Repeat this action to add more accounts Help By choosing the Clear button all selected items are deleted and you may commence a new selection Click the Show Report button and the generated report will appear in a new window Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report View SaMSon Security Monitoring Software Page 145 24 12 03 K ELECTRONIC SYSTEMS LTD Statistical reports of open or closed periods are generated Generating a Report for All Accounts EE e Select the period required in the Selected Period section CDM dates are pre set for the last seven days Open Closed Time Statistics Select either Open or Closed Time to determine the required Selected Period type of report Begining Date Begining Date Open Time To generate a report for disabled accounts select the Show 10 02 2004 17022004 C ClosedTime Disabled Accounts check box Account Number 00 0F 009999 S i 00 00 005345 Hotel Miton Choose the Show Report button and the generated report 00 00 003455 Motel California wi
72. TEMS LTD EVENT CODE DESCRIPTION EXPLANATION Undefined Account Any event that arrives from an unknown customer for whom no account card is defined Undefined Signal Any event that arrives from a customer for whom no Received Code is defined n SaMSon Central in the Protocols Descriptions menu or in the Special Code part if required of the account card Unknown Zone User Any event that arrives from a customer from a zone for which the Zone User number is not defined in the Zone User part of the account card SaMSon Security Monitoring Software Page 175 24 12 03 9 Index About SaMSon 9 Features 12 13 SaMSon Central 10 SaMSon Monitor 11 SaMSon User Manual 15 Account Administration Features 13 Account Card Account Management 72 Action Log 86 Approach Path 93 Change Status 105 Complete 74 Create 72 Disable 96 Edit 96 False Alarm Follow up 81 Freeze 97 Graphics 91 Mailing Fields 80 Manual Restore 106 Misc 80 Notes 79 Open 103 Phone 77 Restore Function 90 Save 95 103 Schedule 82 84 Schedule Priorities 86 Special Code 94 Special Schedule 85 Test Mode 80 Un freeze 97 Users 89 92 Using a Template 74 Zone 89 Account Details Reports Generator 123 Account Management Account Card 72 SaMSon Monitor 103 Account Type Add 60 Delete 60 General Definitions 60 Action Aid Add 67 Delete 67 General Definitions 67 Action Log Account Card 88 Activate
73. TM SaMSon Security Monitoring Software User Manual D cn EB ISRAEL Office USA Office KP ELECTRONICS INC Email info kpsystems com Email info kpelectronics com P O Box 42 Tefen Industrial Park Tefen 24959 109 Tudor Drive North Wales PA 19454 Tel 972 4 987 3066 Fax 972 4 987 3692 Tel 215 542 7460 888 542 7460 Fax 215 542 7461 Web Site www kpsystems com P N Book 088 Approved Amir S Rev 1 7 0 25 07 05 K ELECTRONIC SYSTEMS LTD NOTICE The information in this document has been carefully checked and is considered reliable No responsibility is assumed for inaccuracies KP ELECTRONIC SYSTEMS LTD reserves the right to introduce changes in its products to improve reliability function or design KP ELECTRONIC SYSTEMS LTD does not assume any liability arising from the application or use of any of its products or any product described in this document nor does it convey any license under its patent rights or the rights of others This document contains proprietary information and may not be reproduced in any form without prior written consent of KP ELECTRONIC SYSTEMS LTD Copyright 2003 by KP ELECTRONIC SYSTEMS LTD P O Box 42 Tefen Industrial Park Tefen 24959 Israel KP ELECTRONIC SYSTEM LTD PRODUCTS IN THIS MANUAL SaMSon Security Monitoring SoftwareTM SaMSon Central Module SaMSon Monitor Module RCI3300 Radio Communication Interface refer to RCI3300 Use
74. a To delete existing details within a customer account click on the row to be deleted Choose Delete 9 OK to delete save and close the Technical Data Window Event Exchange Events can be exchanged between operators as required 5 2 2 1 SaMSon Monitor Remains Open Operators Working on the Same Workstation If an operator leaves a workstation and still possesses any unprocessed events they will automatically transfer to the new operator logged in to that workstation refer to Section 4 2 2 Change of Operator Duty Operators Working on a Different Workstation If an operator possesses any unprocessed events they can be transferred to another operator on another workstation To exchange events choose File Events Exchange The following window will appear SaMSon Security Monitoring Software Page 130 24 12 03 5 2 3 K ELECTRONIC SYSTEMS LTD DrTICOX 4 From Operator To Operator kp v f Classification for Operator Classification for Operator Figure 5 4 Events Exchange Window Choose the current operator s User Name from the pull down menu labeled From Operator Choose the new operator s User Name from the pull down menu labeled To Operator Only operators with the same classification will appear in this list Classification is deleted transferd by clicking the arrows or double click on the classification Choose the Events Exchange button to complete the exchange of events
75. aMSon Monitor This access can be customized according to the Operator To change existing operator permission or to add a new operator choose Tools 9 Preferences gt Operator Permission Warning The Operator Permission Window will appear displaying the pre set User Name kp and Password kp and allows operators access to all software functions It is recommended changing the pre set password in order to ensure secure access to the system SaMSon Security Monitoring Software Page 55 24 12 03 HjOperator Permission K ELECTRONIC SYSTEMS LTD x User Name Level Last Change SS d Classification Classification for Operator He Io Delete Apply Edit Change Password Cancel Access To Figure 3 11 Operator Permission Window Following is a brief description of the Operator Permission Window Table 3 7 Description of the Operation Permission Window DESCRIPTION ACTION REQUIRED Last Change or operator details Classification Identifying name of operator Operators log in name Level of responsibility Date of creation of new operator existing modification of Classified operator by area e Choose operator name from pull down menu or add new name in open text box When adding a new Operator or editing an existing Operator type the User Name in the open text box Choose operator level from pull down me
76. able hard disk space for server 50MB for workstation A CD ROM drive Floppy disk drive Serial Port RS232 for each receiver connected to the server Parallel port or USB port for Hardware Key and printer A 17 color monitor capable of 1024 by 768 pixel resolution and 16 Bit color display Modem with microphone optional Important It is recommended that you use a dedicated computer in order to avoid any software conflict that may affect SaMSon operations 2 1 3 Minimum Software Requirements SaMSon requires the following software for successful operations Microsoft Windows 2000 Window 2000 Server Windows XP Windows XP Server or Windows NT4 Microsoft SQL Server 2000 Desktop Engine MSDE2000 for less than 500 accounts supplied with SaMSon installation CD Or Microsoft SQL Server 20000 for more than 500 accounts or network configuration Important If SQL Server 2000 is already installed MSDE2000 is not required SaMSon Security Monitoring Software Page 18 24 12 03 K ELECTRONIC SYSTEMS LTD 2 2 Installing the Hardware 2 2 1 KP Hardware If using KP ELECTRONIC SYSTEMS LTD s RCI3300 or RCIA4000 DTRCIA000 or RCI5000 DTRCI5000 Radio Communication Interface units refer to the User Manuals supplied with each unit 2 2 2 Alternative Receivers For alternative receiving equipment refer to respective user manuals for installation instructions SaMSon Security Monitoring Software Page 19 24 12 03 K ELECTR
77. ails Account Numbers EVERCUSIS Priority 7 aa SE Test Accounti002 TUE 3 16 2005 11 24 34 AM SC pe S ALR Alarm z Type Apartment 7 ER ons sor E Classification cls11 z Zip Code 10 H a Main Phone State E Question Answer i 1 Phone 2 Notes 3 15 2005 11 24 34 AF Incoming 3 16 2005 11 24 44 Ab Send on Hold Save 4 Schedule 5 Action Log Comments D Zones Users Zz Approach Path 8 Special Code 3 History F2 Save F3 Hold F4 Account Numbers 3 F5 Approach Map F6 Patrol Personnel F7 Comments Account Numbers 00 00 001002 00 01 001002 16 03 2005 11 25 21 Operator kp Click to view open account 00 00 001002 Figure 4 10 Process Account Window SaMSon Security Monitoring Software Page 120 24 12 03 K ELECTRONIC SYSTEMS LTD The Action Log details are displayed within the card Other details can be viewed by choosing any of the buttons on the left hand side If the operator wishes to return to the Action Log at any time choose the F4 button on the keyboard or choose the Action Log button on the left hand side 4 3 5 1 Event Details Priority Numberappears on the screen with its priority color Zone User description number and notes also appear in the upper part of the screen Event Date 11 30 2004 11 29 58 PM y SG 4 Not Yet Close Zones Users EE A Figure 4 11 Event Det
78. ails There is an option to move from Account Details to Account Numbers and vice versa with the F4 key The details will appear in the Account Card status bar and in the screen header 4 3 5 2 Adding Comments When the Customer Account Card is open an Action Log appears displaying system and or operator actions for that event If you wish to add further comments or wish to provide a brief summary of the actions taken for that event you can choose the Comments button or choose the F7 button on your keyboard The following Comments Window will appear SaMSon Security Monitoring Software Page 121 24 12 03 ELECTRONIC SYSTEMS LTD comments E E Busy Phone Busy phone line1 Canceled by subscriber Dispatched fire department badge Dispatched police department badge aaaaaaaaaaaaaaaaa No answer Syherriher accidantalk trinned alarm canceled 4 i es Figure 4 12 Comments Window Selecting one of the actionsprovides a brief explanation of the action taken for that event If the appropriate action does not appear in the list click in the upper text box and freeely add comments Choose the OK button and the new action and comments will appear in the Action Log of the Comments Window TS Action Log S S SEY Event E X Incoming 372172005 10 12 50 Ab Send on Hold 3 21 2005 10 18 18 A Busy Phone Figure 4 13 Action Displayed in the Actio
79. allations are both supplied with a pre set User Name kp and Password kp as displayed in Figure 3 9 Login Window Login is case sensitive The pre set Username and Password allows access to all software options To ensure that options within the software are accessible by authorized users only it is recommended that partitioned security passwords be configured within SaMSon Monitor refer to Section 3 2 3 Operator Permission Enter the User Name and Password that has been assigned within SaMSon Monitor by the central station administrator or pre set User Name and Password SaMSon Security Monitoring Software Page 49 24 12 03 K ELECTRONIC SYSTEMS LTD Choose the OK button to login to SaMSon Monitor or choose the CANCEL button to terminate software Help The system will alert the user if an incorrect User Name or Password has been typed Once the user has logged in the Event Monitoring Window will open and options according to the security level granted are highlighted and accessible within the Menu Bar 3 2 2 Event Monitoring Window Once logged into SaMSon Monitor the Event Monitoring Window will appear on the screen The Event Window is the main window within SaMSon Monitor and consists of seven sections refer to Figure 3 10 Example of an Event Monitoring Window in Operation cho Monitor Event Monitor x Ia File Account Reports Tools Event Monitor Window Help 8X P Des Lien DI
80. ame pull down menu Choose the Change Password button Type the new password in the Password Window Type the new password again to confirm and choose the OK button to return to the Operator Permission Window 3 2 8 4 Deleting an Existing Operator To delete an existing Operator select the name from the pull down menu and choose the Delete button SaMSon Security Monitoring Software Page 58 24 12 03 3 2 4 K ELECTRONIC SYSTEMS LTD The software will confirm whether you wish to delete the user Choose the OK button to confirm or choose the Cancel button and return to the Operator Permission Window Important At least one Operator must appear in the operator permission table It is impossible to delete the last remaining Operator 3 2 8 5 Exiting the Operator Permission Window Once changes are made and saved choose the OK button to exit the Operator Permission Window and return to the Event Monitoring Window Important Same account card cannot be modified simoultaneasly by two different operators General Definitions When SaMSon Monitor is installed pre set global software parameters are defined within SaMSon Monitor The parameters can be modified and enable the user to customise the software according to central station requirements To review the software parameters choose Tools Preferences gt General Definition on the Menu Bar to view the General Definition Window The General Definition Wind
81. aracter is used use the back slash and the ASCII code in three character format Xxx If a fixed character is required use the and the character The data string used to acknowledge the protocol Every alpha numeric character or group of characters of the acknowledge string represents a byte of the protocol Used for communications between the server and the receiver Enter the appropriate protocol string Example 010RL AAAA ccV013 where X010 ASCII code of LF R represents the Receiver number L represents the Line System number lt gt space AAAA represents the Account Number address lt gt space cc represents the Receive Code Enter the appropriate acknowledge string Example 006 where 006 ASCII code of ACK SaMSon Security Monitoring Software Page 36 24 12 03 K ELECTRONIC SYSTEMS LTD FIELD DESCRIPTION ACTION REQUIRED Assigns protocol for use as a Heart Beat protocol A unique protocol through which the receiver sends verification le Select to indicate if protocol is a messages in a pre set period in Heart Beat protocol order to maintain communications and indicate that hardware is functional Receiver Code Used if a Receiver Code appears as a e Select to indicate if Receiver Zone Zone Code appears as a Zone Protocol Definitions Represents the receiver number that Range 0 F is received L Line System Num Represent
82. ated data and received codes to the protocol will be deleted 3 1 4 6 Deleting a Received Code To delete an existing received code go to the Received Codes Table by choosing the Received Codes Table button Highlight the row that requires deleting by choosing the gray box corresponding to the received code row Choose Delete 9 Apply to delete and save the changes Warning By deleting a received code the system will not recognize the code anymore and will process it as an Undefined Signal 3 1 4 7 Exiting the Protocol Properties or Received Code Table Window Once changes are made and saved choose the OK button to exit from the Protocol Properties Received Code Table Window and return to SaMSon Central s Message Window SaMSon Security Monitoring Software Page 41 24 12 03 K ELECTRONIC SYSTEMS LTD 3 1 5 Defining and Editing Receiver Settings SaMSon Central supports a number of industry standard receiver hardware The receiver hardware in use must be selected within SaMSon Central in order for the software to receive incoming data and translate these to events The receiver details can be viewed or modified by the user New receivers can also be added To view or edit receiver settings choose Tools Receiver Settings Ctrl R The following window appears amp Receiver Properties Receiver Name Manufacturer Name R Description Address Receiver Number Line System Number City Coun
83. ation 83 Setup Procedures 28 SaMSon Security Monitoring Software Page 181 24 12 03 Event Codes 32 General Definitions 58 Hardware Parameters 31 Operator Permission 55 Protocol Properties 36 Received Codes 36 Receiver Settings 43 SaMSon Central 29 SaMSon Monitor 49 Software Parameters 31 Shortcut Keys Appendix 147 SaMSon Monitor 147 Shortcut Task Bar SaMSon Monitor 51 Siren Change 64 General Definitions 64 Software Getting Started 17 System Requirements 17 Software Messaging SaMSon Monitor 54 Software Parameters SaMSon Central 31 Setup Procedures 31 Sound Alarm See Siren Special Code Account Card 94 Add 94 Delete 94 Special Schedule Account Card 85 Stand Alone Installing SaMSon 19 Statistics Reports Generator 129 System Maintenance Features 12 14 System Requirements Computer Hardware 17 Receiver 17 Software 17 KP ELECTRONIC SYSTEMS LTD T Technical Data Add 119 Administration and Maintenance 118 Delete 119 SaMSon Monitor 118 Test Mode Account Card 80 Commence 60 Features 14 Troubleshooting Appendix 145 Error Messages 145 U Un freeze Account Card 97 Unrestored Events Reports Generator 133 Users Account Card 89 92 Add 92 Delete 92 Using a Template Account Card 74 W Warning SaMSon Monitor 52 Z Zone Account Card 89 Add 89 Add graphics 91 Delete 89 Delete graphics 91 Edit 90 View graph
84. ccidentally tripped alarm canceled Subscriber tripped e To delete an existing Action Aid choose the field to be deleted e Choose Delete Apply to delete and save the changes Help DE Appl Cancel IE M E zm The pre set list of Action Aids within the software can be Figure 3 21 Action Aid Tab deleted from the system SaMSon Security Monitoring Software Page 68 24 12 03 DESCRIPTION ACTION REQUIRED Color Codes Changing Color Codes Each event code that is defined in SaMSon Central has a e To change the pre set color code choose the priority number from 1 priority number assigned to it to 7 For easy identification of the event and its priority the The pre set color coding assigned to the priority will appear in the priority is color coded according to its priority level right hand side EN 2 T Choose either the Back Color or the Fore Color and a color Holiday Options Global Phone List Patrol Personnel ActionAid jf Equipment EventCause Classification 1 Account Types definition box will appear with a selection of colors from which to r Priority Properties 1 ch oose Priority 1 C Priority 2 ER Go coe Select the appropriate color and choose the OK button to return to C Priority 3 PER the Priority Tab C Priority 4 C Priority 5 e The color will now appear in the box C Priority 6 Changing Siren Sound C Priority 7 Sound Alarm warning way C Priority 8 e Choose the L4 bu
85. ccount Status Account Status e rSelect Data Condition Sam Kolinz 00 0F 999999 00 00 000005 Click the Show Report button and the generated report will appear in a new window Secondary Number L1 L Open O Close O Freeze Cl Test Mode Yes O Test Mode No Account Status Figure 5 12 Account Status Report This report displays the accounts by the selected status SaMSon Security Monitoring Software Page 140 24 12 03 K ELECTRONIC SYSTEMS LTD REPORT TYPE DESCRIPTION ACTION REQUIRED History Statistics Tab e Choose the sorting arrangements for the report from the Sort By pull down list The History Window is seperated into four sections Following is a brief explanation of each section Em elp y By choosing the Clear button all selected items are Selected Period of Time the report time period deleted and you may commence a new selection Sort By report data is organised by topic Multiple If no selection is made reports are automatically History conv topics can be used in parallel sorted by received event date Select Data Conditions any number of Received Event details with multipe items can be included Choose the Show Report button and the generated report Selected Items viewing window displaying single or vill appear dnia few window multiple Received Event details to be used in generating the report Refer to Section 5 2 5 2 Nav
86. cial schedule e Choose the Add button to add the new special schedule For All Day Events e For events that will occur all day select the For All Day check box EllspecialSchedule Schedule 2e ni xj Begin Date 17022004 v For all day f ec End Date 0 03 2004 v Need Be Description Open E Figure 3 43 For All Day Events in Special Schedule Window SaMSon Security Monitoring Software Page 92 24 12 03 FIELD DESCRIPTION ACTION REQUIRED e The Special Schedule For All Day Events Window will open e The Need Be box will activate registering whether the event should be Open or Closed e Choose the dates from the pull down menu begin date will commence at 00 00 00 and end date will end at 23 59 59 e Enter a description of the special schedule e Choose the Add button to add the new special schedule Schedule cont Deleting a Special Schedule e To delete an existing Special Schedule select the schedule to be deleted e Choose the Delete button e Schedule details can only be changed when operator is in Edit Account mode SaMSon Security Monitoring Software Page 93 24 12 03 FIELD DESCRIPTION ACTION REQUIRED Selective Schedule Consider Function After choosing the Schedule Follow Up function the default for Selective Schedule is All followes after unusual close and open schedule The Selective Schedual Function refer to unusual customer s scheduled Open and Close time
87. count Details Report Select the check box es corresponding to the information that you wish to appear in the report Select the Account List check box in order to get a report with Account name Main number and Secondary number Only If no check boxes are selected only basic customer account information will appear If Zone User check box is selected and the Zone User defined SMS information the report will include this data Reports can now be generated for a all accounts b specific customer accounts or c selection by account details in the Query Builder section Generating a Report for All Accounts Choose the Show Report button and the generated report will appear in a new window displaying details for all valid accounts Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer Generating a Report for Individual Accounts If you require a report for specific customers select the Activate check box in the Choose Individual Account section Select from the list the customer account for which you wish to generate a report and then click Add SaMSon Security Monitoring Software Page 135 24 12 03 K ELECTRONIC SYSTEMS LTD REPORT TYPE DESCRIPTION ACTION REQUIRED e Repeat this action to add additional customer accounts e Choose the Show Report button and the generated report will appear in a new window displaying details for the selected customer acco
88. ction Log Zones Users a Processing Account mode Approach Path Special Code History F2 Save F3 Hold F4 Account Numbers F5 Approach Map F6 Patrol Personnel F7 Comments Account Numbers 00 00 001002 00 01 001002 20 03 2005 10 49 53 Operator kp Click to view open account 00 00 001002 Figure 3 45 Action Log Window SaMSon Security Monitoring Software Page 96 24 12 03 FIELD DESCRIPTION ACTION REQUIRED The Zones User window is divided into three main sections according to zone or user or templates Zone Details The Zone Tab displays details of zones within the customer s property User Templates Zone Users me Zone 4 Note Numbe Description Phone List Type gt 0 Zone 0 General 11 Zone 11 General 12 Zone 12 General Waiting for Restore 13 Zone 13 General 14 Zone 14 General Wait 15 Zone 15 General E EW Zone 16 General Restore Zone 17 Zone 17 General 18 Zone 18 General sl Failed to Restore Add Edit Delete Map ES Figure 3 46 Zone Tab in Zone User Window In order to see the phone numbers and SMS mesaages related to this zone click the sign and see all S3Zone Gl User FF Templates Zone 2 Note Numbe Description Phone List Type D li 0 Hol General Number Name SMS Message gt 9723345634 3354574577 Phill MacCAy Janet Jakson You have fire You
89. ctive schedule consider e AM E Deviation Schedule Open only E Special Schedule Open Early Late 30 30 C Close only Close Early Late 30 Figure 3 38 Deviation Tab in the Schedule Window Setting the Deviation Times e Choose the number of minutes for deviation using the up down arrows or type the number of minutes maximum 120 minutes SaMSon Security Monitoring Software Page 90 24 12 03 FIELD DESCRIPTION ACTION REQUIRED Schedule Tab The Scheduled Tab defines the customer s routine operational scheduling Selective schedule consider All Open only C Close only Schedule Follow Up ud Deviation Schedule Special Schedule Schedule Figure 3 39 Schedule Tab in the Schedule Window Help The Schedule indicates that the property is open Multiple schedule periods can occur on the same day Scheduled periods can continue to the following day Enter the day that the schedule begins E g Sunday 23 00 to 03 00 Monday Day Open Time Close Time P Sunday Adding a New Schedule e Choose the Add button and the following Schedule Window will open x Open Time 3 00 00 m Close Time 17 00 00 Add Figure 3 40 Schedule Window e Choose the day and Open Close times from the pull down menu e Choose the
90. d in black To change access refer to Section 3 2 3 Operator Permission SaMSon Security Monitoring Software Page 30 24 12 03 KP ELECTRONIC SYSTEMS LTD 3 1 3 Adding and Editing Event Codes When SaMSon Central is installed a set of pre set event codes are automatically installed within the software and recognized by SaMSon Monitor Event codes are a three letter mnemonic shortcut describing the actual events sent by the end units This event code finds a meaningful interpretation to the numerical or alphanumerical event received from the end unit Pre set codes can be viewed or modified by the user as required New codes can also be added Any changes or additions are global and affect all customer accounts To view add edit or delete event codes choose Edit Event Codes Table Ctrl4 T An Event Codes Table appears listing the pre set codes within the system refer to Figure 3 4 Event Codes Table Description Time Changed Temperature Alarm Tamper Restore Alarm Restore Trouble Delete Status CS Transmission Error General Transmission Error General Trouble Restore Status Restore Apply Test Mode Internal Test Signal s 4 o co pP cn OU co co co Status User Code Add General Edit User Code Changed General User Code Deleted General Undefined Account Internal Undefined Signal Internal Unkn
91. d maintenance activities Select the Installation and User Interface language and choose the OK button During the setup choose the Next button at each screen Check that the SaMSon Backup amp Restore icon appears on the Desktop Also check that a new KP ELECTRONIC SYSTEMS LTD SaMSon Utility which divides to Backup amp Restore appears in the Start Programs menu refer to Figure 2 5 SaMSon Backup amp Restore Shortcuts Figure 2 5 SaMSon Backup amp Restore Shortcuts When returned to the SaMSon Systematic Setup Window choose the Step Three button to commence SaMSon Central and SaMSon Monitor installation Choose the SaMSon Central button to commence installation of the SaMSon Central Module Select the Installation and User Interface language and choose the OK button SaMSon Security Monitoring Software Page 23 24 12 03 KP ELECTRONIC SYSTEMS LTD 13 During the setup choose the Next button at each screen 14 After Setup is complete check that the SaMSon Central icon appears on the Desktop Also check that a new KP ELECTRONIC SYSTEMS LTD SaMSon Central which divides to 9 SaMSon Central appears in the Start Programs menu refer to Figure 2 6 SaMSon Central Desktop Shortcuts Figure 2 6 SaMSon Central Desktop Shortcuts 15 Refer to the following Section 2 3 2 1 Installation for a Stand Alone System to continue instructions for stand alone system installation or refer to Section 2 3 2 2 In
92. dd button to save the query or choose the Clear button to delete the condition you have built Choose the Show Report button and the generated report will appear in a new window Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer Generating a Report for All Opertators Choose the Show Report button and the generated report will appear in a new window displaying details of all Operators Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer Generating a Report for Individual Operators Select an operator from the Individual Operator list and click Add The selected operator is displayed in the lower part of the window Repeat this action to add more operators SaMSon Security Monitoring Software Page 138 24 1 2 03 K ELECTRONIC SYSTEMS LTD REPORT TYPE DESCRIPTION ACTION REQUIRED Operators UP Click the Show Report button and the generated report will appear in a new window Operators e Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer Selected Items j Samuel Friman Operators cont Clear Show Report Figure 5 11 Operators Report SaMSon Security Monitoring Software Page 139 24 12 03 K ELECTRONIC SYSTEMS LTD REPORT TYPE DESCRIPTION ACTION REQUIRED Ez Account Status 3 isixl e Choose the required A
93. e List Patrol Man Options Maximum Number of Events Displayed on 100 range 50 999 Monitor Maximum Amount of Historical Months 7 EI ange 7 12 Filter repetition 3 H sec SMS repetition 3 Country Region 972 Use Modem for SMS iv Foreground SaMSon Monitor on event r reception Same messages arriving within the defined time frame will not be shown ox Awy Coen Changing Options Figure 3 18 Options Tab e To change the numbers type the desired number or use the up down Following is a brief description of the options available EE Maximum Number of Events Displayed on Monitor Choose the Apply button to save the changes SaMSon Monitor retains an unlimited number of processed and unprocessed events within the software However only a limited number is displayed on the Event Monitoring Window at any given time The user can define the number to be displayed with a range between 50 999 The pre set number is 100 Events are displayed according to priority with highest priority appearing first If the number of incoming events exceeds the maximum number to be displayed as defined by the user the lower priority events are the first events to be automatically removed from the display based on first in first out and depending on event date and processed date closed TAB DESCRIPTION ACTION REQUIRED To view ALL events that are received in the
94. e and SaMSon Central SaMSon Security Monitoring Software Page 158 24 12 03 KP ELECTRONIC SYSTEMS LTD If SaMSon Monitor is closed new events will continue to be received by the SaMSon Central but cannot be viewed for response SaMSon Security Monitoring Software Page 159 24 12 03 KP ELECTRONIC SYSTEMS LTD 6 Computer Shut Down If at any time the computer must be shut down it is important that you exit both SaMSon Central and SaMSon Monitor Warning If you do not exit both SaMSon Security Monitoring Software modules prior to performing computer shut down data within SaMSon Central or SaMSon Monitor may become corrupted Uninterrupted Power Supply UPS is recommended SaMSon Security Monitoring Software Page 160 24 12 03 7 1 7 1 1 KP ELECTRONIC SYSTEMS LTD Troubleshooting Before contacting KP ELECTRONIC SYSTEMS LTD Technical Support by phone by fax or online please read all relevant information in the manual and in the software Help menus Check the Manual Index for references to related topics where further information may be covered If you were able to previously perform a task but cannot perform it now consider what changes may have occurred in the system Perhaps new software was installed or settings changed Error Messages Login troubleshotting If the following message appears refer to the solution described in Section 5 1 1 Reset of Operator s Log in CT
95. e check boxes and select the Event Cause from the scroll down menu if not already selected Choose the OK button to close the Save Window An attention message will appear Click OK to return to the Event Monitoring Window or choose the Cancel button to return to the Customer Account Card SaMSon Monitor x 1 Attention You marked events for quick log Are you sure you want to close these events e Is Figure 4 17 Quick Log Message The events selected are now categorised according to the Event Cause and can be viewed in the History button within the Customer s Account Card Important Quick Log events are saved and closed without any Operator actions recorded in them Only system actions will appear SaMSon Security Monitoring Software Page 125 24 12 03 K ELECTRONIC SYSTEMS LTD 5 Administration and Maintenance Activities SaMSon Security Monitoring software is equipped with a number of administration and maintenance activities for record keeping and account management SaMSon Security Monitoring Software Page 126 24 12 03 K ELECTRONIC SYSTEMS LTD 5 1 SaMSon Central 5 1 1 Reset of Operator s Log in If the operator s User Name is blocked in SaMSon Monitor it can be released from SaMSon Central Go to SaMSon Central gt Tools gt Reset of Operator s Log in The Reset of Operator s Log in window is displayed Reset of Operator s Log in x Choose the User Name for Log in Reset Figure 5 1
96. ed Accounts Details Include Information About Zone User Technical Data Schedule Special Schedule Disabled Phone List J Mailing Accou nt Special Code Approach Path H M Test Mode Freeze Account Details Query Builder Choose Individual Account Activate Account tyutyutyutyuyt AWWA hafhfah 4 Reports Account List Line System Account Number Account Name Password Creation Date Close Show Report Figure 5 10 Disabled Accounts Report Selecting Disabled Account Information to be Viewed Select the check box es corresponding to the information that you wish to appear in the report Select the Account List check box in order to get a report with Account name Main number and Secondary number Only If no check boxes are selected only basic customer account information will appear Reports can now be generated for a all disabled accounts b specific customer accounts or c selection by account details in the Query Builder section Generating a Report for All Disabled Accounts Choose the Show Report button and the generated report will appear in a new window displaying details for all disabled accounts Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer Generating a Report for Individual Disabled Accounts If you require a report for specific customers select the Activate check box
97. ent codes exceptions are made according to customer needs Choose the Event Code from the pull down menu Corresponding description priority and siren activation will appear according to what is defined within 2 Code eee me Tf Mem a SaMSon Central Important If the correct Event Codes does not appear in Special the list refer to Section 3 1 3 Adding and Code GE EE Editing Event Codes for instructions on adding a new event code Delete Figure 3 55 Special Codes Window Help Only accessible when operator is in Edit Account mode Deleting a Special Code e Select the Special Code to be deleted e Choose the Delete button and choose Apply button to save the changes SaMSon Security Monitoring Software Page 104 24 12 03 History An Operator can choose the History button in order to customers one month back history with its Action Log HlSaMSon Monitor Edit Account Account Numbers 00 00 001005 00 01 001005 Status N A Si Fie Account Reports Tools Event Monitor Window Help Ze Dess D SaMSon Central is stopped Account Details I GE p Test Account1005 Apartment Classification Jade zl Main Phone Question History Event Date Account Num Event Code Event Description Zones Users Description Operator Priory H2 1
98. es Help Provides information about SaMSon Central and software assistance SaMSon Security Monitoring Software Page 28 24 12 03 K ELECTRONIC SYSTEMS LTD As required the Message Window can be minimized and then accessed by choosing the SaMSon Central Icon lm the Task Bar The Message Window can be closed by exiting SaMSon Central refer to Section 5 1 4 Exiting Samson Central Warning SaMSon Central must remain operating at all times to maintain ongoing communications between the receiver hardware and SaMSon Monitor If SaMSon Central is closed new events will not be received by SaMSon Monitor 3 1 1 Log in Authorized users can define or change event codes protocol descriptions and receiver hardware parameters within SaMSon Central according to individual hardware and central station requirements To do so you must log in to the software To Log in to SaMSon Central choose File Log in Ctrl L The following Log in Window will appear requiring User Name and Password Log in User Name Password NR SYSTEMS LTD Figure 3 2 Login Window Important SaMSon Central and SaMSon Monitor installations are both supplied with a pre set User Name kp and Password kp as displayed in Figure 3 2 Login Window Login is case sensitive The pre set Username and Password allows access to all software options To ensure that options within the software are accessible by authorized users only
99. essing an Event 109 Complete Account Card 74 Computer Hardware Getting Started 17 System Requirements 17 Computer Shut Down 144 Contacting KP Appendix 146 Create Account Card 72 Customer Account Details Section Event Monitoring Window 52 Features 13 D Daily Log File Administration and Maintenance 117 SaMSon Central 117 Daily Operations 99 Processing an Event 108 Receiving an Event 107 SaMSon Central 100 101 SaMSon Monitor Account Management 103 SaMSon Monitor Event Management 107 Data Management Administration and Maintenance 140 Backing Up Data 140 Features 14 Restoring Data 142 SaMSon Monitor 140 Delete Account Type 60 Action Aid 67 Event Cause 71 Event Codes 35 KP ELECTRONIC SYSTEMS LTD Global Phone List 65 Holiday 61 Operator Permission 58 Patrol Personnel 66 Phone List Type 62 Phone Number 77 Protocol 42 Received Codes 42 Receiver Settings 47 Schedule 84 86 Special Code 94 Technical Data 119 Users 92 Zone 89 Deviation Schedule Account Card 83 Set 83 Dialing Features 14 Disable Account Card 96 Part Equipment 70 Disable Accounts Features 14 Disabled Account Details Reports Generator 125 E Edit Account Card 96 Event Codes 35 Holiday 61 Operator Permission 57 Part Equipment 70 Protocol 41 Received Codes 41 Receiver Settings 47 Equipment General Definitions 69 Error Messages Appendix 145 Troubleshooting 145 Event Cau
100. et oet eee oae eese v eee evene to ego eive eee seg er eee be deer Exe 161 FIGURE 7 2 GONNECTION E All s r2 aee a te tee lE e SS 161 FIG RE 7 3 DATABASE ERROR 3 ertet tret ete E E EE DERE 162 FIGURE VEA SAVE ERBBOR a eee ttu tentes raten ete dein tiun deii ee ete 162 EIG RE Z 5 BAGKUP ERROR geed eee a cake steel cca eet tet ereteste steer eee ie e esee EE 162 FIG RE 7 6 SCHED LE ATTENTION ciiin a ee terit t tc tee a T e eer tee teer e eoe er m eae 163 FIGURE 7 7 HARDWARE CONNECTION ERROR u essecssscsscescssesscsccsccsesscsscsecsecssssscscsscuassscsscsscsscssssessecavscevscsscsscssesssssssscasessssenssese 163 SaMSon Security Monitoring Software Page 8 24 12 03 TABLE 2 1 TABLE 2 2 TABLE 3 1 TABLE 3 2 TABLE 3 3 TABLE 3 4 K ELECTRONIC SYSTEMS LTD Tables RRE E Ee TEE 20 SAMSON SETUP WINDOW NAVIGATION ccccsesssesseccssccssscscsecsseescccssccsescesesecseceesecsussesusecsssesseceesscsessesesecssseesscessseeseees 22 MENU BAR OPTIONS edet echec en ce ce in iren tvee teinte a obec bake 28 EVENT CODES TABLE DESCRIPTION ccccssccssssessecesseccsscescsecsssessccessccssscssusevsecessecessccassesuscessecessccasscsasseeseesssessssessseseseees 32 PROTOCOL PROPERTIES WINDOW DESCRIPTION eene nennen nennen nnne nennen entes ente ense rennes er nasse tense ensis 36 RECEIVED CODES TABLE DESCRIPTION EEN 39 TABLE 3 5 RECEIVER PROPERTIES DESCRIPTION TABLE 3 6 EVENT MONITORING WINDOW DESCRIPTION eee ee
101. f Templates SS eeu SEM zl Add SMS Edit SMS Zone Users f Zone 93 i Zone 94 You have fire in salon cont a 9 Zone 95 i l Template SMS Delete SMS Zone 95 Figure 3 52 User Window Enter the user details in the blank fields Figure 3 50 User Tab in Zone User Window Operator commences or cancels SMS checkbox n order to see the phone numbers and SMS mesaages by selecting or deselecting the Use SMS box related to this user click the sign and see all see Select the phone number from the pull down figure 3 50 menu The operator has a choice to either write a new message or use an existing template Choose the Add SMS button to add the message mj SaMSon Security Monitoring Software Page 100 24 12 03 FIELD DESCRIPTION ACTION REQUIRED e Choose the Apply button to continue e Choose the Close button to return to the User tab IS Zone fS User F Templates ser User Name 10 Zone 10 Number C Clem Important If the user number is between 0 and 9 enter only one character For example 5 not 05 Figure 3 51 User SMS display list Help Only accessible when operator is in Edit Account mode Editing a User Choose the user to be edited by clicking to the left of the relevant row Choose the Edit button to make the required changes The User window is displayed refer
102. fore commencing installation procedures SaMSon Security Monitoring Software Page 20 24 12 03 K ELECTRONIC SYSTEMS LTD Please don t insert Hardware Key before installation of SaMSon Central is finished or before you are asked to do that during installation procedure 2 3 1 Navigating the Installation CD Insert the CD marked SaMSon Security Monitoring Software in the server directly connected to the receiver hardware Once inserted the disk will automatically commence set up procedures The following SaMSon Setup Window will open on your screen Ejsamson Setup Security Monitoring Software INSTALL REPORT VIEWER FILM WEBSITE USER MANUAL EXIT KP ELECTRONIC SYSTEMS LTD K ELECTRONIC www kpsystems com info kpsystems com SYSTEMS LTD Figure 2 3 SaMSon Setup Window If setup does not automatically begin after two minutes run the setup manually using the following instructions 1 Choose Start Run on the Windows Task Bar 2 Browse to find the SaMSon CD SaMSon Security Monitoring Software Page 21 24 12 03 K ELECTRONIC SYSTEMS LTD 3 Click to open files 4 Choose the Autorun exe file to begin installation The SaMSon Setup Window offers several activities Table 2 2 SaMSon Setup Window Navigation BUTTON DESCRIPTION Install Commences the setup procedures for installing software Report Viewer Installation of Report Viewer Fim TA short film about KP ELECTRONIC SYSTEMS LT
103. g Started 18 KP Hardware 18 Hardware Key First Time Setup 25 Hardware Parameters SaMSon Central 31 Setup Procedures 31 Heartbeat See Heartbeat Protocol Heartbeat Protocol Features 12 Help Administration and Maintenance 117 143 SaMSon Central 117 SaMSon Monitor 143 Help Menu Features 13 14 Holiday Add 61 Delete 61 Edit 61 General Definitions 61 I Incoming Events Section Event Monitoring Window 52 Features 13 Installation See Installing SaMSon Installation for a Network Installing SaMSon 24 Installation for Stand Alone Installing SaMSon 23 Installing SaMSon Getting Started 19 Installation for a Network 24 Installation for Stand Alone 23 Installing the Applications 21 Navigating the Installation CD 20 Network 19 KP ELECTRONIC SYSTEMS LTD Internal Messages Appendix 154 Internal Protocol Features 12 KP Notice 2 Products 2 KP Eelectronic Systems Ltd See KP KP Film SaMSon Installation CD 21 KP Hardware Getting Started 18 Hardware Installation 18 KP Website SaMSon Installation CD 21 L Lite Statistics Reports Generator 131 Log Files Features 13 Login SaMSon Central 30 SaMSon Monitor 49 Logout SaMSon Central 48 M Mailing Address Add 80 Mailing Fields Account Card 80 Main Protocol Features 12 Manual Dialing Administration and Maintenance 121 SaMSon Monitor 121 Manual Event Administration and Maintenance 120 Features 14 SaMSon Monito
104. giving operators a real time update New Event Indicator SaMSon Central e A color coded indicator blinks notifying the operator that a Warning Message new event is received New Event Indicator Color indicates the priority of the event as defined in Table 3 6 General Definitions Window Description Font Size Indicator will disappear from the screen by clicking on it or by clicking F10 Indicator will appear again if the event is received again Font Size Font size of the Incoming Events and Events on Hold can be change by choosing option from the combo box The serial COM port through which the event COM was received Account Customer s account number The status of the account at the time of Customer Details Status operations Open Close Not Available or Section Freeze taken from the customer s u P u account card Details A quick dial call button for contacting appear according to the Call Button customers on phone number supplied in the event that is chosen from Phone field of the Event Monitoring Window the Incoming Events or Events on Hold sections A security question asked by the operator to Password the customer in order to confirm the customer s identity Aes A corresponding response to the security question to confirm customer s identity Additional miscellaneous information Notes concerning the customer SaMSon Security Monitoring Software Page 52 24 12 03 K ELECTRONIC SYSTEMS LTD SECTION FIELDS DE
105. he Event Monitoring Window SaMSon Security Monitoring Software Page 115 24 12 03 K ELECTRONIC SYSTEMS LTD 4 3 2 Changing Account Status The status of the account Open or Close can be manually changed by the operator if it appears different from the real situation To change an account status go to the Menu Bar and choose Account gt Change Status Ctrl H The following Change Status Window appears displaying events whose status requires changing E Staus City TI stat Close lt 00 00 001001 Test Account100T pen iced 00 00 001002 Test Account1002 Open 00 00 001003 Test Account1003 Close 00 00 001006 Test Account1006 Open 00 00 001008 Test Account1008 Open 00 00 001009 Test Account 009 Close 00 00 001010 Test Account1010 Open 00 00 001011 Test Account1011 Open 00 00 001012 Test ccount1012 Open 00 00 001013 Test Account1013 Close 00 00 001015 Test Account1015 Open 00 00 001016 Test Account1016 Open 00 00 001017 Test Account1017 Open 00 00 001018 Test Account1018 Close 00 00 001019 Test Account1019 Open 00 00 001020 Test Account1020 Close 00 00 001021 Test Account1021 Open 00 00 001022 Test Account1022 Open Close Figure 4 6 Change Status Window Choose the account whose status is to be changed Choose the status from the pull down menu The software will ask you if you are sure Choose Yes to change the status of the account or choose No to return
106. heart beat protocol If you have identified the protocol as a heart beat protocol the Received Code Table cannot be accessed refer to Table 3 3 Protocol Properties Window Description for explanation about heart beat protocols To return to the Protocol Properties window choose the Protocol Properties button in the lower right hand corner SaMSon Security Monitoring Software Page 38 24 12 03 K ELECTRONIC SYSTEMS LTD Following is a description of the Received Codes Table Table 3 4 Received Codes Table Description FIELD DESCRIPTION ACTION REQUIRED Abbreviated name of the protocol as it appears on the protocol pull down menu e Choose from pull down menu of and recognized in the protocol box in existing protocols or add new Edit Receiver Settings refer to Section protocol in open text box 3 1 5 2 Editing a Receiver Protocol Name Full descriptive name of the protocol fa Descrip thon HOD EE Properties Table Identifying code for each received event according to the protocol in use Protocol Format Important When choosing the Event Received Code Code related to this Received e Type code in open text box Code always take note of the Event Type This field is displayed in the Incoming Events section Account Card and Reports in SaMSon Monitor Identifying code for each event as it appears in the Event Codes Table refer to Section 3 3 Adding and Editing Event Codes Event Desctotionotihe vent e Au
107. ht side of the Template Window Allocate a New Account Address and Partition if applicable based on the structure explained in Section 3 2 5 Account Number Set up SaMSon Security Monitoring Software Page 78 24 12 03 K ELECTRONIC SYSTEMS LTD Select the number of the receiver through which the new account is reporting Type the Line System of the receiver system through which the new account is reporting Choose the Clone button and the Edit Account Window will open displaying a new account card with cloned details or choose Cancel to return to the New Account Set up Window 3 2 7 Completing a New Account Card Once a new account card is opened it is ready for customer details to be added The account card is divided into three sections refer to Figure 3 31 New Account Card Window s EE Monitor Edit Account Account Numbers 00 00 001005 00 01 001005 Status N A J g laj x1 IS Fie Account Reports Tools Event Monitor Window Help 81 xj 9 DcXEE s f SaMSon Central ocranognen Ap Account Details 2 Account Numbers Identification number Status Main number Secondary number 00 00 001005 e 00 01 001005 ex mj Periodic Test mj Periodic Test NES Miscellaneous Schedule Action Log Zones Users Approach Path Eall Global Phone List Delete 8 Special Code General x 3 History FA Qpach Map
108. ial Codes button in some customer e account cards refer Table 3 6 General MEM le Caner ew events Definitions Window Description on the screen P under his handling The Priority number of the event as defined in SaMSon Central or as defined in the Special Priority Codes button in some customer account cards efer Table 3 8 General Definitions Window Description Date of the received event Hold Date Date the event is placed on hold Status Bar Date and Time Displays the current date and time according to regional settings of the server If SaMSon Monitor is installed on a network each operator can only SaMSon Security Monitoring Software Page 54 24 12 03 K ELECTRONIC SYSTEMS LTD SECTION FIELDS DESCRIPTION Once SaMSon Monitor is open the Event Monitoring Window will remain open on the screen and can not be minimized 3 2 3 Operator Permission Account Details Displays the User Name and calssification of the operator currently logged into the workstation If an account is open at any time but is minimized or not displayed the account number will appear in the lower right hand corner of the screen The account is opened by double clicking on this message SaMSon Monitor contains five customizable operating levels They are as follows e Operator Level 1 e Operator Level 2 e Supervisor e System Administrator e Technician Each level allows pre set access to functions within SaMSon Central and S
109. ics 91 SaMSon Security Monitoring Software Page 182 24 12 03
110. ies and Received Codes essssese 35 3 1 4 1 EEGENEN 39 3 1 4 2 AddingReceived Godes xs ote pia E rU er ere It ed 39 3 1 4 3 EdWuingaProtocol ue REENEN ERR CEPERUNT e 40 3 1 4 4 Editing Received Codes seo nete He 40 3 1 4 5 D eleting a Protocol diaeta bee a dee e E e i e e eec en 41 3 1 4 6 Deleting a Received Code 7 0 dee aeo eme a t e a RORIS E EE Hn 41 3 1 4 7 Exiting the Protocol Properties or Received Code Table Window AE 41 3 1 5 Defining and Editing Receiver Settings aaaasnaseacencesscsscesceassatsncencenseaccaccaceecsessecssassnsensens 42 3 1 5 1 Addingia New Receiver O seii e BO EREDATRADE OR HD DU FRUUNTUR ER re Rs 45 3 1 5 2 Editing a Receiver seele Ee ENEE 46 3 1 5 3 Deleting a Receiver Eege Eed ERR SEENEN 46 3 1 5 4 Exiting the Receiver Properties Window ausanccscensssesenceeesceccsceacneaescucescecenesaesenecasereeseeaenees 46 3 1 6 SMS Modem settings iicet nins co osten ee ede ene ene ease n nan icut d cede EE 47 SaMSon Security Monitoring Software Page 3 24 12 03 K ELECTRONIC SYSTEMS LTD 3 1 7 Finalizing Setup Procedures for SaMSon Central __aaesessssassacsacsacsaccaccaceescescescsnssnssnsens 47 SAS Log Ont Een Na A R ste stsesees tei ck ec Er Ora tase Re OSE ees ses Da enano ee esee cadre CE ecu 48 32 SAMSON MONITOR ushiessieiedet ap t RETE NUNTII EN a aiaiai 49 3 234 Log
111. igating the Reports for instructions on Navigating the Report Viewer Summary History report is generated according to event cause category for either valid or disabled accounts Generating a Report for All Accounts e Select the period required in the Selected Period section dates are pre set for the last seven days e Choose the Show Report button and the generated report will appear in a new window displaying statistics of all received events that occurred during the selected period Lite History e Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer Generating a Report for Individual Accounts e Select the period required in the Selected Period section dates are pre set for the last seven days SaMSon Security Monitoring Software Page 141 24 12 03 K ELECTRONIC SYSTEMS LTD REPORT TYPE DESCRIPTION ACTION REQUIRED Lite History Select an account number from the Account Number list and click Add The selected account is displayed in the lower part of the window Lite History Selected Period From Date To Date 5 24 2005 H 5 31 2005 Repeat this action to add more accounts Select Data Condition Help Account Number Selected Account Numbers ETT By choosing the Clear button all selected items are 00 00 001002 deleted and you may commence a new selection 00 00 001003 Miei Choose the undefined check box in order to get all undef
112. iling purposes e Type in the customers details in the blank fields Test Mode Mailing False Alarm Name White Home State New lork Help To Bill Klinton Zip Code 12412455 Mailing Fields can only be changed Address White Home street Fax 004 33463646 when operator is in Edit Account i o mode City New lork kesha hotmail com Figure 3 36 Mailing Tab in the Miscellaneous Window SaMSon Security Monitoring Software Page 87 24 12 03 FIELD DESCRIPTION ACTION REQUIRED False Alarm SaMSon Software enables automatic follow up of the number of false alarms that are logged by the operator in an account in a period of time If the number of false alarms exceeds the pre set amount fo that account a warning message will appear notifying the operator If the Number of Months for Checking is set at zero 0 the False EE Activating False Alarm Follow up Refer to the Event Cause Tab in Section 3 2 4 General Definitions to define which Event Causes will be classed as False Alarms Use the scroll bar or type the number of false alarms Miscellaneous permissable before alert is sent to the operator cont Phone N Help TestMode Maiing False Alarm False Alarm details can only be changed when operator is in Edit Account mode Schedule Maximum Number of False Alarms D EE Eb Action Log Number of Months For Checking d Zone
113. included Selected Items viewing window displaying single or multiple Received Event fields to be used in generating the report Choose the Add button and the item will appear in the Selected Items viewer any number of items in the Received Event section can be added Choose the Show Report button and the generated report will appear in a new window Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer SaMSon Security Monitoring Software Page 144 24 12 03 K ELECTRONIC SYSTEMS LTD Summary statistical reports are generated according to Generating a Report for All Accounts event cause category for either valid or disabled accounts xi Lite Statistics e Select the period required in the Selected Period section dates are pre set for the last seven days To generate a report for disabled accounts select the Show ace ane E Disabled Accounts check box 05 022004 12022004 d Choose the Show Report button and the generated report Account Number j will appear in a new window displaying statistics of all received events that occurred during the selected period 00 00 001286 Test Account 296 Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer Generating a Report for Individual Accounts 00 00 001004 Test Account 004 00 00 001011 TestAccounti011 e Select the period required in the Selected Period section RV
114. ined 00 01 001002 accounts report 00 01 001903 v i ECT NE Click the Show Report button and the generated report will appear in a new window Close ShowRepot Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report View Figure 5 13 Lite History Report SaMSon Security Monitoring Software Page 142 24 12 03 K ELECTRONIC SYSTEMS LTD Comprehen accounts Broup Information By T Received Code re Select Data Condition Ac Account H Include Information About Selected Period c Priority IT Manual Alarm Operator Quick Log From Date vent Type Event Causes Event Codes 19 2005 d sive reports are generated according to statistical information for either valid or disabled E Statistic Statistic R To Date Selected Items 3 16 2005 T Show Disabled Accounts Te 7 SAS p Statistics i Account Number Received Code Event Codes Event Type 00 00 001002 0000001000 00 01 001903 00 00001004 Tom omg 0000001005 0001 001005 mnannminnz Inn nn nnonnz 00 01 001002 IE Account Name Account Priority P Operator Quick Log Manual Alarm M NM M EI Add Event Causes Classification m u E m a oe Amount Close Figure 5 14 Statistics Report Generating a Statistics Report e Select the period req
115. ing KP ELECTRONIC SYSTEMS LTD please read the following checklist fS Define the problem before calling S Be able to repeat the steps that led to the problem and identify when and how the problem occurred the support representative needs your help to understand the problem and help you solve it fS Turn on your computer and launch the application if possible S Have a pen or pencil and paper to write down instructions from Technical Support Have the following information available when calling Technical Support B System information of the computer available from the Help Menu in both SaMSon Central and SaMSon Monitor Providing this information will help the Technical Support representative pinpoint and solve your problem quickly For Technical Support please contact KP ELECTRONIC SYSTEMS LTD Tel 972 4 987 3066 Fax 4972 987 3692 Email info 9 kpsystems com SaMSon Security Monitoring Software Page 164 24 12 03 KP ELECTRONIC SYSTEMS LTD 8 Appendix 8 1 SaMSon Central Shortcut Keys Below is a quick view of SaMSon Central Short Cut Keys Table 8 1 SaMSon Central Short Cut Keys Description KEY 8 2 SaMSon Monitor Shortcut Keys Below is a quick view of SaMSon Monitor Short Cut Keys Table 8 2 SaMSon Monitor Short Cut Keys Description KEY SaMSon Security Monitoring Software Page 165 24 12 03 KP ELECTRONIC SYSTEMS LTD KEY FUNCTION CUP SaMSon Security Monitoring Software
116. ing SaMSon Monitor Set up a brief system check is recommended to ensure that the following are in order P All users within SaMSon Central and SaMSon Monitor are correctly defined and the appropriate user level and functions assigned P All general definitions are defined according to central station requirements All customer account cards are created for all existing customers Events received from SaMSon Central are visible on the Incoming Events Section of the Event Monitoring Window If all parameters have been entered correctly SaMSon Monitor is ready for daily operations 3 2 12 Exiting SaMSon Monitor To exit SaMSon Monitor choose File Exit Ctrl E The software will ask you to confirm Exit choose the Yes button to continue Exiting or choose the No button to retum to the software Warning SaMSon Monitor must remain operating at all times to display incoming emergency and system events If SaMSon Monitor is closed new events will not be viewed by central station personnel SaMSon Security Monitoring Software Page 109 24 12 03 K ELECTRONIC SYSTEMS LTD Daily Operations The following SaMSon Security Monitoring Software instructions allow central station administrators and operators an easy and rapid means of processing security events and handling customer accounts SaMSon Security Monitoring Software Page 110 24 12 03 K ELECTRONIC SYSTEMS LTD 4 4 SaMSon Central Once SaMSon Central is in
117. ires a variation to any event codes assigned to received codes they can be defined within the Special Code button of the customers account card rather than added as a global event in SaMSon Central refer to Table 3 11 Account Card Description 3 1 4 8 Editing a Protocol To edit an existing protocol choose the protocol from the pull down menu in Protocol Format and choose the Edit button The fields that were grayed and inaccessible are now black and accessible on screen Make the appropriate changes and choose the Apply button to save 3 1 4 4 Editing Received Codes Received codes for a protocol can also be edited if required To edit an existing protocol s received codes go to the Protocol Properties Window and choose the Received Code Table button Choose the protocol from the pull down menu in Protocol Format and choose the Edit button The fields that were grayed and inaccessible are now black and accessible on screen Make the appropriate changes and choose the Apply button Choose the Protocol Properties button to return to the Protocol Properties Table SaMSon Security Monitoring Software Page 40 24 12 03 K ELECTRONIC SYSTEMS LTD 3 1 4 5 Deleting a Protocol To delete an existing protocol choose the protocol from the pull down menu in Protocol Format Choose Delete 9 Apply to delete and save the changes Warning It is recommended to not delete existing protocols By deleting protocols all associ
118. it ugue Ee 49 3 2 2 Event Monitoring WindoW iieseeeeeeeeene ene eene tne tne tne tn enne n ene en eene testes ene tne tne tne nen eenee 50 3 2 30 Operator Permission eese tiit breed eere ek ee Re nC nana ela oe dre dee de a 55 3 2 3 1 Adding n Operator tes etas ette A E EEA Kee E AaS 57 3 2 3 2 Editingan Operator tieren Ore aree Ea a E TEE a ETR a Ee 58 3 2 3 3 Changing E SE 58 3 2 3 4 Deleting an Existing Operator EE 58 3 2 3 5 Exiting the Operator Permission Window ENNEN 59 3 24 General ET OTT CN 59 3 2 5 Account Number Set up J aasaceacesssassncsncsncsnccacsocscsecscecesnssnceccsaccacsacsacssesecesaescssassnssncsnssass 76 3 2 6 Creating a New Customer Account Card aaaasesensessssscsscsatsassncsacenceascaccacsessceesesnssassnsees 76 3 2 6 1 UsingalTempldi sectetut tere Senn tied resta etsi tre dere ger 78 3 2 7 Completing a New Account Card EE 79 3 2 7 1 Closing and Saving Account Card Details ENEE 106 3 2 6 Editingan Account ciii e eines enis eee hr e ace ce cu Ec Ge erae ra ea sa ara erae en cue God 107 3 2 9 Disabling n Account wasnssedcescabactacachedsecsessissisdecdacdesdendendessstectesssceccnccdecdesschscsscbvaeveczes 107 3 2 10 Freezing an Account deeg EENS caves Fe dg ng ONE ee 108 3 2 11 Finalizing Set up Procedures for SaMSon Monitor sss tnennnntnnnns 109 3 2 12 Exiting SaMSon FETT GT 109 4 ILVIBMUOQUEVULOLC
119. it 117 Features 12 Finalizing Setup Procedures 48 Hardware Parameters 31 Help 117 Login 30 Logout 48 Menu 51 New Event Indicator 52 Protocol Properties 36 Received Codes 36 Receiver Settings 43 Reset of Operator s Log in 116 Setup Procedures 29 Shortcut Task Bar 51 Software Parameters 31 Warning 52 SaMSon Installation CD KP Film 21 KP ELECTRONIC SYSTEMS LTD KP Website 21 SaMSon Monitor About SaMSon 11 Account Management 103 Administration and Maintenance 118 Data Management 140 Event Exchange 119 Event Management 107 Event Monitoring 50 Exit 98 143 Features 13 Finalizing Setup Procedures 98 General Definitions 58 Help 143 Login 49 Manual Dialing 121 Manual Event 120 Operator Permission 55 Reporting 121 Setup Procedures 49 Shortcut Keys 147 Software Messaging 54 Technical Data 118 SaMSon Monitor Account Management Daily Operations 103 SaMSon Monitor Event Management Daily Operations 107 SaMSon Security Monitoring Software See SaMSon SaMSon User Manual About SaMSon 15 Save Account Card 95 103 Processing an Event 112 Quick Log 113 Schedule Account Card 82 84 Activate 62 Add 84 85 Delete 84 86 For All Day Events 85 Schedule Preparation 87 Schedule Preparation Schedule 87 Schedule Priorities Account Card 86 Schedule Account Card Deviation 83 Scheduling Features 14 Secured Access Features 12 13 Server Name First Time Setup 26 Set Devi
120. it is recommended that partitioned security passwords be configured within SaMSon Monitor refer to Section 3 2 3 Operator Permission SaMSon Security Monitoring Software Page 29 24 12 03 K ELECTRONIC SYSTEMS LTD Enter the User Name and Password that has been assigned to you within SaMSon Monitor by the central station administrator or enter the pre set User Name and Password Choose the OK button to return to the Message Window or choose CANCEL to remm to the Message Window without user access Help The system will alert you if an incorrect User Name or Password has been typed Once you have logged in options according to the user level assigned to you are now highlighted in black and accessible within the Menu Bar Options that appear in gray are not accessible according to your user level Defining Software and Hardware Parameters A set of pre set event codes protocol descriptions and receiver settings are defined within SaMSon Central To review software and hardware parameters choose Tools on the Menu Bar A pull down menu of options appears refer to Figure 3 3 Tools Pull Down Menu ioi File Tools Help Edit Event Codes Table Ctrl T Edit Protocol Descriptions Ctrl P Edit Receiver Settings ctrl R SMS modem Setting Reset of Operator s Login Ctrl 0 View Daily Log File Ctrl F Figure 3 3 Tools Pull Down Menu The options that you have access to according to your user level are highlighte
121. ived on COM1 03 14 41 27 gt Received on COM1 28 12 2003 14 41 26 gt Received on COM1 28 12 20 28 12 20 03 14 41 25 gt Received on COM1 03 14 41 19 gt Received on COM1 Message OF 1200 B2 Message OF 1200 B1 Message OF 1200 AC Message OF 1200 AB Message OF 120049 Message OF 1200 A8 Message OF 120047 Message OF 1200 46 Message OF 1200 A5 Message OF 1200 A4 Message OF 1200 43 Message OF 1200 A2 Message OF 1200 1 Message OF 1200 85 Message OF 1200 80 Message OF 12008 Message OF 1200 40 Message OF 1254 4 101 x 28 12 2003 14 41 18 Received on COM1 Message OF 1254 20 28 12 2003 14 41 17 Received on COM1 Messaae OF 1254 2 Figure 3 1 Message Window Messages from end units will appear with a date and time b COM on which message is received and c a numerical message string consisting of receiver number line account number partition if applicable received code and zone user number if applicable Help If a Hardware Key Error Message appears on the screen refer to Section 2 4 First Time Setup for instructions on activating the Hardware Key Following is a brief description of the Menu Bar options within the Message Window Table 3 1 Menu Bar Options OPTION DESCRIPTION Fie Access and exit from the software Tools Define and maintain event codes protocols and receiver hardware configuration and view log fil
122. iver number If the field is left empty the real receiver number is used The receiver number makes up part of the customer account number refer to Section 3 2 5 Account Number Set up SaMSon Security Monitoring Software Page 43 24 12 03 K ELECTRONIC SYSTEMS LTD FIELD DESCRIPTION ACTION REQUIRED If more than one Line System is in use numbers can be matched together in order to collaborate messages and prevent the same message coming from every line system to the same account The real line system numbers are Line System masked with matching numbers NS Number 8 e One digit with range 0 F If no value is entered the real numbers are used The line system number makes up part of the customer account number refer to refer to Section 3 2 5 Account Number Set up e An extended window will appear with full manufacture s contact details iiio cd SZ List of manufacturer s contact details ata e Window is opened closed by choosing the Manufacturer s Data button Serial Communication Port The Parity odd even mark space none at which the receiver transmits Parity input to the software refer to the Receiver User Manual for the correct parity selection The number of stop bits 1 1 5 2 the receiver transmits as input to the Stop Bits software refer to Receiver User Eeer Manual for the correct number of stop bits The baud rate from 110 115200 of the receiver being used for inpu
123. lar open event is of the Open type Frozen Account Every event that arrives from a customer defined as Frozen in the Freeze Account menu automatically arrives as this event irrespective of the actual event Manual Restore This internal event is generated whenever the operator performs a manual Alarm Restore in the Un Restored Event menu No Restore This internal event is generated when an expected restore does not arrive and when a Waiting for Restore is defined on the account card in the Zone User part This internal message is generated only if the event to be restored is of the Alarm type and the expected restore is of the Alarm Restore type No Test This internal event is generated if no event is received during a defined period when a Periodic Test follow up is defined on the account card in the Status Details section T Test Mode Every event that arrives from a customer defined as Test Mode in the Miscellaneous part of the account card automatically arrives as this event irrespective of the actual event Open After Closing This internal event is triggered when a schedule follow up is defined on the account card if an open event arrives after the last close time defined for this day including deviations This internal message is generated only if the regular open event is of the Open type NYC NYO OAC NOT SM SaMSon Security Monitoring Software Page 174 24 12 03 KP ELECTRONIC SYS
124. le an account go to the Menu Bar and choose Account gt Disable Account Ctrl W or use the Disable Account Icon X in the Shortcut Task Bar The following Disable Account Window will appear displaying the account to be disabled Dlpsabie Account Name City Address Cit Address a Disable 00 0F 009999 Sam Kolinz Miluoky 17 Avenu street 11 Figure 3 59 Disable Account Window Select the account and choose the Disable button The software will ask you if you are sure Choose Yes to disable the account or choose No to return to the Disable Account Window Choose the Close button to close the Disable Account Window and return to the Event Monitoring Window Once the account is disabled the old details can only be viewed in Reports refer to Section 5 2 5 Reporting for full details SaMSon Security Monitoring Software Page 107 24 12 03 K ELECTRONIC SYSTEMS LTD 3 2 10 Freezing an Account If existing accounts must remain in the system but inactive for a period these account are frozen and reactivated at any time To freeze an account go to the Menu Bar and choose Account gt Freeze Account Ctrl F The following Freeze Account Window will appear displaying the account to be frozen IS account eee xi Account Name Freeze Account City SE Sam Kolinz Miluoky reeze Accounl Test Account1001 Test Account1002 Test Account1003 Test Account1004 Test Acc
125. leting by selecting the gray box corresponding to the event row Choose Delete 9 Apply to delete and save the changes Help SaMSon Central s pre set events cannot be deleted SaMSon Security Monitoring Software Page 34 24 12 03 K ELECTRONIC SYSTEMS LTD 3 1 3 4 Exiting the Edit Event Codes Window Once changes are made and saved choose the OK button to exit from the Event Code Window and return to SaMSon Central s Message Window Defining and Editing Protocol Properties and Received Codes SaMSon Central has a number of pre set protocols to choose from depending on the receiver hardware in use The correct protocol must be defined within SaMSon Central in order for it to receive events Protocols have a number of Received Codes assigned to them Received Codes are the actual events received from the end units They are sent to SaMSon Central by the receiver using the protocol Protocols and corresponding received codes can be added modified or deleted To view or edit protocol and received code settings choose Tools 9 Edit Protocol Descriptions Ctrl P The following Protocol Properties Window appears Protocol Format Protocol Name Protocol String Acknowledge String Heart Beat Select if protocol is a Heart Beat Protocol Rec Code Zone J7 Select if Received Code appears as a Zone R Receiver Num range DEI C Received Code range all characters L Line System Num c Received Code range 0 F
126. ll appear in anew window displaying statistics of the open or closed periods for the selected time range Show Disabled Accounts Refer to Section 5 2 5 2 Navigating the Reports for Selected Items instructions on Navigating the Report Viewer 00 0F 009999 Sam Kolinz 00 00 003455 Motel California Open Closed Generating a Report for Individual Accounts Time Statistics Close Clear Show Report e Select the period required in the Selected Period section dates are pre set for the last seven days Figure 5 16 Open Closed Time Statistics Report Select either Open or Closed Time to determine the required type of report To generate a report for a disabled account select the Show Disabled Accounts check box Select an account number from the Account Number list and click Add The selected account is displayed in the lower part of the window Repeat this action to add more accounts Help By choosing the Clear button all selected items are deleted and you may commence a new selection SaMSon Security Monitoring Software Page 146 24 12 03 K ELECTRONIC SYSTEMS LTD Click the Show Report button and the generated report will appear in a new window Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report View This report contains a list of all events defined as Waiting Generating a Report for All Accounts for Restore for which no Restore event has been received
127. llows the central station operator to manually dial a number as required To manually dial a phone number choose Tools Manual Dialing and sending SMS Ctrl D The following Dial Window will appear Monitoring Calls Figure 5 6 Dial Window SaMSon Security Monitoring Software Page 132 24 12 03 K ELECTRONIC SYSTEMS LTD Dial the phone number required and choose the Call button If you want to send SMS message choose the Send SMS button The following Send SMS to number Window will appear D Send SMS to number 152368522 How are you Send Cancel Figure 5 7 Send SMS to number window Choose the Send button to send the message Once dial up has commenced choose the Talk button and lift the phone receiver 5 2 5 Reporting SaMSon Monitor is capable of generating a number of reports for system event and administration purposes Reports can be customized according to specific central station requirements To view and generate reports choose the Reports button on the Menu Bar or go to Start gt Programs 5 KP Electronic Systems SaMSon Monitor SaMSon Reports Help You will be required to Log in to SaMSon Monitor if you are not already logged in to the software Two options are available e Reports Generator enables the user to customize reports according to the desired information e Reports Viewer a view icon I appears in the right hand corner for viewing Reports 5 2 5 1 Repo
128. lowing e Save again e Else close Account Card and re open 7 1 5 Backup Error If the following message appears refer to the solution described in figure 7 5 BackRest EX There is no enough free space on the destination disk 383 94 MB free Please check the avaible free space on the destination or choose another location Figure 7 5 Backup Error SaMSon Security Monitoring Software Page 162 24 12 03 KP ELECTRONIC SYSTEMS LTD 7 1 6 Schedule Attention If the following message appears refer to the solution described in figure 7 6 SaMSon Monitor Attention Changing the deviation increase in an existing schedule might result in schedule working incorrectly It is recomanded to go over the schedule records and click on Edit and Apply For validity check Figure 7 6 Schedule Attention 7 1 7 Hardware Connection Error If the following message appears there it indicats on hardware problems COM port Cellular Modem No response from modem Receiver fault on COM 1 Figure 7 7 Hardware Connection Error In order to solve the COM port problem check the following e COM connection between RCI to PC In order to solve the Cellular Modem problem check the following Disconnect Modem from electricity and connect again Else Connection cable between Modem and PC SaMSon Security Monitoring Software Page 163 24 12 03 KP ELECTRONIC SYSTEMS LTD 7 2 Contacting KP ELECTRONIC SYSTEMS LTD When contact
129. must go home ss 0 Figure 3 47 Zone SMS display list 1 Adding a New Zone Choose the Add button to add new data The Zone window is displayed Number Lo Waiting for Restore Wait 20 min Restore Zone Description Holl Phone List Type General Failed to Restore Note SMS jv Use SMS Number Name SMS Message You have fire You must go home add sms Edit SMS Template SMS Delete SMS Apply Close Figure 3 48 Zone Window Enter the zone details in the blank fields Operator commences or cancels SMS checkbox by selecting or deselecting the Use SMS box 9723345634 Phill MacCAy 3354574577 Janet Jakson Select the phone number from the pull down menu The operator has a choice to either write a new message or use an existing template Choose the Add SMS button to add the message Choose the Apply button to continue Choose the Close button to return to the Zone tab SaMSon Security Monitoring Software Page 97 24 12 03 FIELD DESCRIPTION ACTION REQUIRED Important Open Close codes must be defined only in Users All others codes must be defined in Zones It is not exist in the special code table it should be defined according to system defenition codes else it should be defines according to special codes table
130. n Processing an Event Once an event is received in the Incoming Events Section of the Event Monitoring Window the operator can open the corresponding account card in Processing Account mode in order to commence processing the event refer to Figure 4 10 Process Account Window In opening the event a copy display of the event automatically appears in the Events on Hold for Operator Section of the Event Monitoring Window Now the event can only be processed from the Events on Hold Section and only by the operator who chose the event and is logged into that workstation Incoming Events 991 Offline 30 sec Last Event Man Pass Classif _ Account Rec Code Event Description Event Priority Event Date Gi D0 00 001001 2 2 PAN nO 00 001003 FIR 002 D 0 Alarm 01002 D Alarm cls11 00 00 007002 1 1 Fire Alarm FIR est Account 002 1 5 17 2005 3 12 17 N A 01 00 001048 o jo Undefined Account UNA e D o UndefinedAccount UNA p ER I NA 01 01 001047 jo o Undefined Account UNA iE 1 9 2005 4 47 11 PM N A 01 00 001047 0 jo Undefined Account UNA 9 1 8 2005 4 47 06 PM Figure 4 9 Events on Hold Section in the Event Monitoring Window Displaying Events on Hold SaMSon Security Monitoring Software Page 119 24 12 03 K ELECTRONIC SYSTEMS LTD Afterwards if any other events related to the same account are received in the Incoming Events Section during the same pe
131. n Log Window 4 3 5 3 Logging Patrol Personnel If the operator dispatches a patrol person in response to an event the person s identity can be recorded within the Action Log for that event SaMSon Security Monitoring Software Page 122 24 12 03 K ELECTRONIC SYSTEMS LTD Choose the F6 button on the keyboard and the following window will appear HfPatrol Personnel 4445 499637 Michael Less 44454 996538 George Danes 4556 868999 Martin Rielly Figure 4 14 Action Displayed in the Action Log Window Select the Patrol Person s name from the list and choose the Add button If the person does not appear in the list refer to to Section 3 2 4 General Definitions for instructions on adding new Patrol Personnel Once a patrol person has been added their number will appear in the Action Log of the Customer s Account Card Action Log Time Operator Action Comments 21522 Incoming Send On Hold Busy phone line Children in the house Sent patrolman Sent patrolman 44454 996538 Figure 4 15 Patrol Person Displayed in the Action Log Window 4 8 5 4 Accessing Customer Phone Details If the operator needs to contact the customer at any stage during the course of processing the event the Operator can choose the Phone button on the left hand side of the Customer Account Card or choose the F5 button on the keyboard SaMSon Security Monitoring Software Page 123 24 12 03 KP ELECTR
132. n Monitor is a real time translation of incoming data messages from SaMSon Central The messages indicate events occurring in the field Using an easy Windows interface operators can react quickly and accurately to emergencies SaMSon Security Monitoring Software Page 12 24 12 03 1 3 1 3 1 K ELECTRONIC SYSTEMS LTD SaMSon Features SaMSon Security Monitoring Software offers central station managers and operators a number of features for efficiently responding to events and managing data SaMSon Central Secured Access SaMSon Central requires a User Name and Password in order to access authorized internal system settings Security is partitioned according to user level and user clasification refer to Section 3 2 3 Operator Permission Event Codes Event codes are a three letter mnemonic shortcut describing the actual events sent by the end units This event code finds a meaningful interpretation to the numerical or alphanumerical event received from the end unit Pre set event codes are installed within the software These codes are viewed or partially changed or new codes added and changed depending on central station requirements refer to Section 3 1 3 Adding and Editing Event Codes Protocol Properties SaMSon Central has a number of protocols to choose from depending on the receiver hardware in use The correct protocol must be defined within SaMSon Central in order for it to receive events These protocols are
133. n changes to Disconnect Click the Restore button to retrieve the data of the selected file If the selected file in invalid a message is displayed Click the Restore View button to view reports containing the data of the selected file For an explanation about reports refer to Section 5 2 5 Reporting SaMSon Security Monitoring Software Page 157 24 12 03 KP ELECTRONIC SYSTEMS LTD Note You must always close the reports before closing the SaMSon Backup Restore utility P SaMSon Backup and Restore x SaMSon Backup and Restore Use this utility to manually perform backup or restore of your database C Backup Ge Restore Ke Restore File EE A 9 Eel Server toca Connect 5s Login restsms Password Restore Restore View Close Done Figure 5 27 Restore Window 5 2 7 Help SaMSon Monitor is equipped with software Help and system information To view assistance for selected topics choose Help gt Contents For further information about SaMSon Monitor choose Help gt About Ctrl A Choose the OK button to return to SaMSon Monitor s Message Window or choose the Sys Info button to view system information 5 2 8 Exiting SaMSon Monitor To exit SaMSon Monitor choose File Exit Ctrl E Warning SaMSon Monitor must remain open at all times to view incoming messages from the receiver hardwar
134. ne Details EE 123 4 3 5 5 Accessing Other Customer Details EEN 124 4 3 5 6 Placing an Event on Hold EEN 124 4 3 5 7 Savingiihe Event usen ete RR EDU Re Grcn HERI m A AFEE REI terea 124 5 ADMINISTRATION AND MAINTENANCE ACTIVITIES ueusosesessoseoeososeosososeosososeososose 126 5 1 SAMSONICENTRAL A eege dy eet etia RN ERIT 127 5 1 1 Reset of Operator s Log in ___aauearenssescessescesccnccncceccsccsccssssssecescesceaccaccccesssecesessssssescesceaces 127 5 12 Daily Log TEE 128 DLS CHE 128 SaMSon Security Monitoring Software Page 4 24 12 03 K ELECTRONIC SYSTEMS LTD 5 1 4 Exiting Samson Central ausssesccessessescescesceccaccncceccescsscsacsacencesceaccaccacenccesssecssesscencescescesces 128 52 SAMSON MONITOR ist gue ere tete e ted belle i be Ee 129 5293 EBEN TU 070700187717 RR 129 5 2 1 1 Adding and Editing Technical Data ee 130 5 2 1 2 Deleting Technical Data este ea ree Rue Der OU ER Teen 130 5 2 2 Event Exchange unuendeeesie iei iie Erde ka esa tea ekap cab cap een een sen ade eae ae aee aa 130 5 2 2 1 SaMSon Monitor Remains Open ee 130 5 2 2 2 SaMSon is Closed and Re opened ENEE 131 SES MEE ManualEvent cec 131 5 24 Manual Dialing and sending SMS 0 aaussssssensenscsscsccsccssssasescescescesccacenccsecsecsscssesssescescesces 132 3 2 5 Rotine n einen EE EE 133 5 2 5 1 ReportsGener tOY s eund RE EC PH esa te e xri R
135. ne tnnt nte eter sites einen tisse te etes einen nine erstes etna 5 TABLE 3 7 DESCRIPTION OF THE OPERATION PERMISSION WINDONW nnne nreten nennen enter ee te etes etin se tinte nsi te nenas 56 TABLE 3 8 GENERAL DEFINITIONS WINDOW DESCRIPTION csccccsccessecssscesscecsscecsecsessescseesesccssccssscsesssscsecsscesecsesecssseessecsesessecsees 61 TABLE 3 9 NEW ACCOUNT SET UP DESCRIPTION eene nennen eren ernennnen tinte te sites eins enint enisi e te etes tinea nine rss e te inna 76 TABLE 3 10 NEW ACCOUNT SET UP WINDOW DESCRIPTION nnne nre ter nennen intr niri e te etes e tense nsns enisi te inns 77 TABLE 3 TI ACCOUNT CARD DESCRIPTION reet tete EES EEN 80 TABLE 4 1 UN RESTORED EVENTS WINDOW DESCRIPTION testis trn se rnn entre nire te etes n enean rase rise teen 117 TABLE 5 1 TECHNICAL DATA WINDOW DESCRIPTION cscsssssessscesssccssscsesseseeccsscesssccessesuseessecesscessscsessesusecssceeseceessessseessecsssessees 129 TABL ES 2 REPORT TYPE DESCRIPTION etie cote ee RE aw its RETE E E PENNE R EE ER t feed a A 135 TABLES 3 REPORTS VIEWER DESCRIPTION eite rte er terere aetates Fete eeu ree uetus E EENEG 154 TABLE 8 1 SAMSON CENTRAL SHORT CUT KEYS DESCRIPTION nennen nennen nnne tr siters e innen rne ne en 165 TABLE 8 2 SAMSON MONITOR SHORT CUT KEYS DpschRipTON nennen nennen n nnn n trs te sitne einst nnns enean en 165 TABLE 8 3 SAMSON CENTRAL S PRE SET EVENT Comp 167 TABLE 8 4 DESCRIPTION OF SAMSON FUNCTIONS OPERATOR PER
136. nu when adding or editing a new operator Automatically changes to the current date when you save General Classification is set by the admenistrator in the General Defenition and is allocate to each operator If the operator is not classified by area the operator will see all Incoming Events SaMSon Security Monitoring Software Page 56 24 12 03 K ELECTRONIC SYSTEMS LTD FIELD DESCRIPTION ACTION REQUIRED Checklist of functions within Select the check box to allocate SaMSon Central and SaMSon access to each function Monitor refer to 8 4 Operator Deselect the check box to deactivate Permission access Type new password and confirm the To change operator passwords new password in the Password Window Change Password 3 2 8 1 Adding an Operator To add a new operator choose the Add button Blank fields will appear and the system is now ready for new data Type the new Operator s details in the blank fields Select the operator s level and assign the functions allocated to the operator by checking each box refer to Appendix Section 8 4 Operator Permission for a description of Permission Levels Select the operator s classification if needed Note Any functions that have not been checked in the Operator Permission Window will appear be inaccessible in both SaMSon Central and SaMSon Monitor Choose the Apply button to save the new User Name Warning If you do not choose the Apply but
137. on 4 3 2 Changing Account Status Un restored Events Manual Restore The operator can manually restore any events that have not received an automatic restore of a corresponding alarm event refer to Section 4 3 3 Un Restored Events Manual Restore Manual Event All events can be manually generated for system checking and simulation refer to Section 5 2 3 Manual Event Reporting SaMSon Monitor is equipped with a full range of account equipment and event reports refer to Section 5 2 5 Reporting Data Management All software data can be saved and stored for emergency backup should a situation occur where the system fails or data is lost refer to Section5 2 6 Data Management Offline SaMSon allows the user to work offline for a maximum period of 30 seconds whereby events are received but not immediately displayed refer to Section 3 2 2 Event Monitoring Window Dialing and Sending SMS The software is equipped with automatic dialing and with short text messeging Once an event appears an SMS is automaticlly sent to the customer also the user can immediately call the customer without entering account details or opening the event ensuring rapid response refer to Section 3 2 2 Event Monitoring Window Periodic Test SaMSon software will alert operators if alarm units have not sent a signal in a given time refer to Section 3 2 7 Completing a New Account Card False Alarm Follow up SaMSon software contains automatic follow up
138. on hold from one operator to another 5 2 2 2 SaMSon is Closed and Re opened If an operator possesses any events on hold and SaMSon is Closed once SaMSon is re opened the events will reappear under the original operator s login A new operator can login and retrieve the events that are on hold by using the Event Exchange function Manual Event SaMSon Monitor is equipped with a manual event function that allows the central station operator to manually generate an event for testing and simulation purposes To manually generate an event choose Event Monitor Manual Event The following Manual Event Window will appear SaMSon Security Monitoring Software Page 1831 24 12 03 5 2 4 K ELECTRONIC SYSTEMS LTD ElManuat Evene x rs a Account Rec Code Zones Users Figure 5 5 Manual Event Window Mark Search by Name in order to select an account or choose by account details from the list Select the Received Code and Zone Users if applicable depending on the protocol in use from the pull down menu Choose the Send button The simulated message will appear in the Incoming Events Section or will appear in the Events on Hold for Operator Section if other events have already occurred and are on hold for the same account A three star sign in the Man column indicates that the event is a manual event Manual Dialing and sending SMS SaMSon Monitor is equipped with a manual dialing function that a
139. ons l Once SaMSon Central is installed on the server choose the Back button to return to the Setup Window and choose the Exit button to close the SaMSon Setup Window Remove the CD and insert it in the operator workstation and choose the Install button Choose the SaMSon Monitor button to commence installation of the SaMSon Monitor Module Select the Installation and User Interface language and choose the OK button During the setup choose the Next button at each screen Once installation is complete choose the Back button to return to the Setup Window and choose the Exit button to close the SaMSon Setup Window Check that the SaMSon Monitor icon appears on the Desktop Also check that a new KP ELECTRONIC SYSTEMS LTD SaMSon Monitor which divides to 9 SaMSon Monitor and SaMSon Reports directories appears in the Start Programs menu refer to Figure 2 7 SaMSon Monitor Desktop Shortcuts Refer to Section 2 4 First Time Setup to commence setup and operations of software SaMSon Security Monitoring Software Page 25 24 12 03 2 4 2 4 1 2 4 2 K ELECTRONIC SYSTEMS LTD First Time Setup A Hardware Key is required on the Server which contains the installation of SaMSon Central In addition the allocation of a Server Name is also required in order to commence operations of SaMSon Hardware Key The Hardware Key is provided with your purchase of SaMSon Security Monitoring Software The Key is supplied according
140. ording to the event 3 1 8 Log Out It is recommended that once the system parameters are defined or changed the user log out of SaMSon Central in order to avoid unauthorized entry by another user To log out of SaMSon Central choose File Log out CtrI L All SaMSon Central functions are now security protected and access to functions is restricted according to user levels defined in SaMSon Monitor Refer to Section 5 1 4 Exiting Samson Central if you wish to exit SaMSon Central Warning SaMSon Central must remain operating at all times to maintain ongoing communications between the receiver hardware and SaMSon Monitor If SaMSon Central is closed SaMSon Monitor will not receive new events SaMSon Security Monitoring Software Page 48 24 12 03 K ELECTRONIC SYSTEMS LTD 3 2 SaMSon Monitor Once SaMSon Monitor is installed on the server workstation software parameters are ready to be defined 3 2 1 Login To enter SaMSon Monitor choose Start Programs gt KP Electronic Systems SaMSon Monitor SaMSon Monitor or go to the Desktop and choose the SaMSon Monitor Shortcut Icon 5 A Log in Window will appear requiring User Name and Password SaMSon Monitor requires authorized entry to access the software The following Login Window will appear requiring User Name and Password User Name Password ELECTRONIC SYSTEMS LTD Figure 3 9 Login Window Important SaMSon Central and SaMSon Monitor inst
141. ort defined within SaMSon Monitor TP Select the definitions to appear in the report Choose the Show Report button and the generated report j General Definition will appear in a new window G D fi D s Refer to Section 5 2 5 2 Navigating the Reports for enera etinition instructions on Navigating the Report Viewer N Include Information About Account Type Equipment Holidays Event Causes General Definitions Global Phone List Action Aid Phone List Types Patrol Personel Options Classification Close Figure 5 18 General Definitions Report SaMSon Security Monitoring Software Page 148 24 12 03 K ELECTRONIC SYSTEMS LTD Reports are generated according to Receiver Settings Generating a Report for All Receivers defined within EE e Choose the Show Report button and the generated report x will appear in a new window displaying details of all Receiver Settings Receivers Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer Selected Items RCI4000 COM2 gt SR nm e Generating a Report for Individual Receivers e Select an operator from the Individual Receiver list and Receiver click Add Settings RCI 5000 1 ELI cogs The selected receiver is displayed in the lower part of the window Repeat this action to add more receivers Click the Show Report button and the generated report will E appear in a new windo
142. ose File Exit Ctrl E Warning SaMSon Central must remain open at all times to maintain ongoing communications between the receiver hard ware and SaMSon Monitor If SaMSon Central is closed new events will not be received by SaMSon Monitor SaMSon Security Monitoring Software Page 128 24 12 03 K ELECTRONIC SYSTEMS LTD 5 2 SaMSon Monitor SaMSon Monitor includes a number of tools that enable efficient central station administration and management 5 2 1 Technical Data Technical data can be recorded and referred to for system and equipment maintenance To record technical data related to the system go to the Menu Bar and choose Tools gt Technical Data Ctrl4 T The Technical Data Window will appear on the screen refer to Figure 5 3 Technical Data Window HlTechnical Data Select Account 00 0F 009999 IYEYE4444 Main Office 15 01 2003 28 12 2003 Kitchen 2871272003 Delete OK Cancel Figure 5 3 Technical Data Window Following is description of the Technical Data Window Table 5 1 Technical Data Window Description FIELD DESCRIPTION ACTION REQUIRED Eou ment vart e Automatically appears when quip P Equipment Group is selected Serial number of the Type data in open text box equipment e Select from list in pull down menu Equipment group can Equipment group be added in Equipment Tab refer to Section 3 2 4 Gene
143. ount 005 Test Account1006 Test Account1008 Test Account1009 Test Account1010 Test Account 011 Test Account1012 Test Account1013 Test Account1014 Test Account1015 Test Account1016 Test Account1017 Test Account1018 o famn mmn oma om aam oan o fc cc oa om 1301711 um o e Figure 3 60 Freeze Account Window Select the account and choose the Freeze Account button The software will ask you if you are sure Choose Yes to freeze the account or choose No to return to the Freeze Account Window Choose the Close button to close the Freeze Account Window and return to the Event Monitoring Window All events received from this account become low priority and the status of the account will appear as frozen refer to Appendix Section 8 5 Internal Event Messages The user can un freeze the account by re entering the Freeze Account Window and selecting the account The Freeze button will now appear as an Un Freeze button Choose the Un freeze button The software will ask you if you are sure Choose Yes to un freeze the account or choose No to return to the Freeze Account Window Choose the Close button to close the Freeze Account Window and return to the Event Monitoring Window The account will return to normal status SaMSon Security Monitoring Software Page 108 24 12 03 K ELECTRONIC SYSTEMS LTD 3 2 11 Finalizing Set up Procedures for SaMSon Monitor Before complet
144. ow consists of ten tabs containing various types of parameters refer to Figure 3 13 General Definition Window SaMSon Security Monitoring Software Page 59 24 12 03 K ELECTRONIC SYSTEMS LTD D General Definition mU Figure 3 13 General Definition Window Click on the Tab Label to select and view a tab or choose the Close button to close the General Definitions Window and return to the Event Monitoring Window Refer to Table 3 8 General Definitions Window Description for a brief description of each Tab and the changes that can be made SaMSon Security Monitoring Software Page 60 24 12 03 Table 3 8 General Definitions Window Description DESCRIPTION ACTION REQUIRED SaMSon Monitor has a number of pre set account types in Adding a New Account Type the system They are used for categorising and identifying the type of customer account when completing a Customer Account Card Blank fields will appear and the system is now ready for new data To add a new account type choose the Add button Pre set Account Types include Apartment Business Type the new Account Type in the blank fields and choose the Commercial Hospital Hotel Motel Medical Facility and Apply button to save the new parameter Office Building New Account Types can be added and existing ones deleted a YP B Editing an Account Type e To edit an Account Type select the type and make the changes in the open text box below the list Hl Gene
145. own Zone User Internal Upload Successful General User Reset Status User Alarm Alarm User Tamper Alarm Alarm Water Alarm Alarm Water Alarm Restore Alarm Restore Extend Close Time General Zone Trouble onl Om co El Al co sall 9 ll ll GO e e o General qaam Figure 3 4 Event Codes Table Help Each column within the Edit Event Codes Table can be sorted by choosing the top row containing the column subject Column width can change by dragging the border between the column subjects For a full list and description of SaMSon Central s event codes refer to Appendix Section 8 3 Event Codes at the back of this manual SaMSon Security Monitoring Software Page 31 24 12 03 Following is a brief description of the Event Codes Table Table 3 2 Event Codes Table Description FIELD DESCRIPTION ACTION REQUIRED Event Code Description A three letter mnemonic shortcut that identifies the event eg ALR Alarm Used to define a Received Code in Protocol Properties in SaMSon Central or in the Special Code option of the account card in SaMSon Monitor This field is displayed in the Incoming Events section Account Card and Reports in SaMSon Monitor A short description of the event This field is displayed in the Incoming Events section Account Card and Reports in SaMSon Monitor Important Any description changes
146. r 120 Manual Restore Account Card 106 Menu Bar SaMSon Monitor 51 Misc Account Card 80 Stand Alone 19 N Installing the Applications dues Getting Started 21 Navigating l Installing SaMSon 21 Reports Viewer 139 SaMSon Security Monitoring Software Page 179 24 12 03 Navigating the Installation CD Getting Started 20 Installing SaMSon 20 Network Installing SaMSon 19 New Event Indicator Deactivate 108 Receiving an Event 108 SaMSon Monitor 52 Notes Account Card 79 Notice KP 2 Offline Features 14 Open Account Card 103 Open Closed Time Statistics Reports Generator 132 Operator Permission Add 56 Appendix 153 Change Password 57 Delete 58 Edit 57 Exit 58 SaMSon Monitor 55 Setup Procedures 55 Operators Reports Generator 126 Options Change 63 64 General Definitions 63 P Part Equipment Add 69 Disable 70 Edit 70 Remove 70 Patrol Personnel Add 66 Delete 66 General Definitions 66 Periodic Test Features 14 Phone Account Card 77 Phone List Type Add 62 Delete 62 General Definitions 62 Phone Number Add 77 Delete 77 Priority Color Codes KP ELECTRONIC SYSTEMS LTD Change 68 General Definitions 68 Processing an Event Comments 109 Daily Operations 108 Event Management 108 Events on Hold for Operator 112 Save 112 Protocol Add 40 Delete 42 Edit 41 Protocol Descriptions Reports Generator 136 Protocol Properties Exit 42 Features 12
147. r Manual RCI4000 Radio Communication Interface refer to RCI4000 User Manual DTRCI4000 Desk Top RCI refer to DTRCI4000 User Manual RCI5000 Radio Communication Interface refer to RCI5000 User Manual DTRCI5000 Desk Top RCI refer to DTRCIS5000 User Manual Other names and brands may be claimed as property of others SaMSon Security Monitoring Software Page 2 24 12 03 K ELECTRONIC SYSTEMS LTD Table of Contents 1 ABOUT SAMSON Mop 10 1 1 SAMSONCENIRAL uk deesessnsUu tie epit ee EEEE AET ene eere duse 11 1 2 SAMSON MONITOR wvecdesemtendtiecidestenene tested aee e Hie eee dasgabiatdidedtccad tar etnies 12 1 3 SAMSON FEATURES sueleuanuae ou grotte ud d iter ue ie HEIN 13 13 1 SaMSon Central aaa ose a a i EES Eed 13 1 3 2 SGMSON MOnitor usse eicere ie trie eee etse trea ipe E Pea irte es ege Certi gebe ooo 14 1 4 THE SAMSON USER MANUAL eieiei Se Edel EE 16 2 GETTING ER AN CH SE 17 2 1 SYSTEM REQUIREMENTS eet EEN TEES SERE EVEN SEU NE RUVEUTUR 18 2 14 Receiver ee 18 2 1 3 Minimum Computer Hardware Requirements aaueasesenscsccsccessesssscscscesccaccacencesscsecesces 18 2 1 3 Minimum Software Requirements 0 eseseseseeeeeeen nenne nennen eene sesto osa nns nn ens en sense testa einen 18 22 INSTALLING THE HARDWARE _____aaaaeccsscsssssesssecesseccecesseeesscseeecessecesecessecssusceseecessecesescsseeseascesseeees 19 22 KP Hardware gt
148. r can now commence working with the software according to the Operator Permission Level and access assigned to them Any event that was in process by the first Operator will automatically move to incoming messeges and it will appear with pass sign SaMSon Security Monitoring Software Page 113 24 12 03 K ELECTRONIC SYSTEMS LTD 4 3 SaMSon Monitor Account Management 4 3 1 Opening an Existing Customer Account Card To view an existing account card and customer details go to the menu bar and select Account gt Open Account Ctrl O or choose the Open Account Icon gin the Shortcut Task Bar The Events Monitoring Window will minimize and an Open Account Window will open on the screen requesting information in order to locate the account refer to Figure 4 3 Open Account Window File Account Reports Tools Event Monitor Window Help Poesio m SaMSon Central ocranoB nen IV Search by Name Test Account 005 zl Receiver Line System Account Num Partition oo z foo ERR af s erm 16 03 2005 10 57 27 Operator kp Figure 4 3 Open Account Window Mark Search by Name in order select an account choose an account details from the list you can either select the Receiver or Line Systemor Account Number and Partition if applicable Choose the OK button and the corresponding account will appear on the screen Once an existing account card is open Customer Details
149. ral Definition x ActionAid Priority Equipment EventCause Classification Account Types Holiday Phone List Type ptions Global Phone List Patrol Personnel e Choose the Apply button to save the changes Account Type Deleting an Existing Account Type Delete S e Choose Delete Apply to delete and save the changes To delete an existing Account Type select the one to be deleted S Medical Important Any Account Types that are currently in use in a o x amw Concer customer account card can not be deleted from the Figure 3 14 Account Tab system SaMSon Security Monitoring Software Page 61 24 12 03 Holiday SaMSon Monitor has the option to set Holiday dates that are global for all accounts and affect customers who have the schedule activated for their open close schedules By choosing the Holiday Tab a full description of the holidays and their beginning and ending dates are displayed New Holidays can be added and existing ones deleted Important Holidays defined within General Definitions will take priority over any regular open close scheduling in customer account cards Special Schedules defined in customer account cards will take priority over holidays IESSE x Action Aid Priority Equipment EventCause Classification AccountTypes Holiday Phone List Type ptions Global Phone List Patrol Personnel Holiday Information
150. ral Definitions SaMSon Security Monitoring Software Page 129 24 12 03 5 2 2 K ELECTRONIC SYSTEMS LTD FIELD DESCRIPTION ACTION REQUIRED Installation location of the lt Type dtadn opentext box equipment Date equipment was e Type date in open text box in installed date format dd mm yyyy Date equipment was Type date in open text box in Disable From disabled date format dd mm yyyy Date additions or changes i i Last Update g Automatically inserts current are made date zu Name of the technician Technician Name Type data in open text box working on the equipment Any additional notes Type data in open text box 5 2 1 1 Adding and Editing Technical Data To add details within a customer account select the account from the pull down menu Choose the Add button A new row will appear with empty fields ready for new data Choose the correct group from the pull down menu The corresponding part will also be added Enter the serial number location installation date or disable date The date for Last Update will automatically update to the current date Enter the Technicians Name details and any notes as required Choose the OK button to save the new details and close the Technical Data Window or choose the Cancel button to return to Event Monitoring Window without saving the details Details can be modified at any time by selecting the field and replacing the existing data 5 2 1 2 Deleting Technical Dat
151. riod a copy display of these events will also appear in the Events on Hold Section Additionally these events can only be processed in the Events on Hold Section and only by the operator who chose the event and is logged into that workstation Help Events can be exchanged from one operator to another by using the Event Exchange function refer to Section 5 2 2 Event Exchange Once the event is open the operator can access customer account details place the event on hold for later processing provide comments regarding any actions taken or save and close the event When the account card is opened any attempt to close the account will initiate a response from SaMSon Monitor prompting the user to Hold or Save the event To commence processing the event double click on the event row in the Incoming Event Section of the Event Monitoring Window The Event Monitoring Window minimizes and the corresponding Customer Account Card opens in Process Account mode and displays all information concerning the customer including their location contact numbers schedules and response instructions refer to Figure 4 10 Process Account Window Dlzatison Monitor Processing Account Account Numbers 00 00 001002 00 01 001002 Status Close J 8 D File Account Reports Tools Event Monitor Window Help lj xl 2 Possuo my Account Det
152. rom the directory Disabling an Existing Part e To disable an existing Part from the list highlight the Part to be disabled e Choose the Disable Part button e A red cross will appear next to the Part to indicate that it is disabled SaMSon Security Monitoring Software Page 71 24 12 03 DESCRIPTION ACTION REQUIRED A list of SMS messages that an operator might take when choosing to send SMS to a customer via Zone User Once the list is defined in General Definitions it will appear in the Add Zone User or Edit Zone User section of Adding a New Message the customer account card New messages can be added edited or deleted from the Tonada tew EE AIC buen list Data can now be added to the blank row Type the new Message and choose the Apply button to save the xi new parameter _ Account Types Holiday Phone List Type Options Global Phone List Patrol Personnel ActionAid Prais Equipment EventCause Classification SMS Editing the Message You have a Fire in the living room Front window is broken e To edit the Message select the type and make the changes in the open text box below the list e Choose the Apply button to save the changes Deleting an Existing Message e To delete a Message choose the field to be deleted e Choose Delete gt Apply to delete and save the changes Figure 3 26 SMS Tab SaMSon Security Monitoring Software Page 72 24 12 03 D
153. rts Generator When choosing the Reports Generator the following window will appear SaMSon Security Monitoring Software Page 1338 24 12 03 K ELECTRONIC SYSTEMS LTD cT XX is Jg Report Types M 9 LEHNT Information History Statistic Miscellaneous Accounts Details Disabled Accounts Details Operators Account Status Choose Figure 5 8 Report Types Window Following is a description of each report type and the actions required SaMSon Security Monitoring Software Page 134 24 12 03 Table 5 2 Report Type Description K ELECTRONIC SYSTEMS LTD REPORT TYPE DESCRIPTION ACTION REQUIRED Information Tab Selecting Account Information to be Viewed Reports are generated according to customer account details Reports can be generated for all customer accounts within the database or by a specific customer account Accounts Details Accounts Details Include Information About Zone User Technical Data Schedule Special Schedule Phone List Mailing Special Code Approach Path Account Details Test Mode I iFjeszs Account Query Builder Choose Individual Account Activate Main Number Test Account D 00 00 001001 Test Account D 00 00 001002 Reports Account List ID 00 01 001002 e b Line System Account Number Account Name Creation Date Close Figure 5 9 Ac
154. s ST e Choose the Open only radio button in order EE E to get internal events for unusual open schedule only All Open only C Close only fF Deviation Schedule Special Schedule Special Schedule e Choose the Close only radio button in order Description Begin Date End Date Need Be e Cristamas 12 30 2005 12 00 12 31 2005 11 59 59 pen to get internal events for unusual close schedule only D Delete Figure 3 44 Selective Schedual Consider Window Schedule cont The user can choose either getting internal events for unusual open schedule unusual close schedule or for unusual close and open Scheduling Precedence The customer s Schedules and Special Schedules are linked to global SaMSon Monitor Holidays and are prioritized by importance If Global Holidays are defined within the General Definitions section of SaMSon Monitor refer to Section 3 2 4 General Definitions these Important holidays will take precedence over the customer s normal scheduling System scheduling precedence ensures that all However if any Special Schedules are defined within the customer s other times are disregarded and the Special account card they will receive highest priority over both the regular Schedule time is observed Open Close schedule and any Global Holidays SaMSon Security Monitoring Software Page 94 24 12 03 FIELD DESCRIPTION ACT
155. s Users Approach Path Special Code ke e N do o e wW N ko History F2 Save F3 Hold F4 Account Numbers F5 Approach Map F6 Patrol Personnel F7 Comments Account Numbers 00 00 001007 00 00 002007 20 03 2005 10 48 45 Operator kp Click to view open account 00 00 001007 Figure 3 37 Miscellaneous Window SaMSon Security Monitoring Software Page 88 24 12 03 FIELD DESCRIPTION ACTION REQUIRED A choice of regular and exceptional scheduling for day to day operations and random occasions If the customer requires scheduled Open Close monitoring it can be activated by the operator There are three tabs used to create a customer schedule Important Whenever this operation is activated it automatically keeps track of the customer s schedule Early Open Close Late Open Close Open after Close Not Yet Open Not Yet Close Schedule Warning Do not activate this operation if no tracking is required If this operation is not activated you are unable to select the tabs described below Activating the Schedule Function e Choose the Schedule Follow up check box if schedule is required Schedule cont SaMSon Security Monitoring Software Page 89 24 12 03 FIELD DESCRIPTION ACTION REQUIRED Schedule cont Deviation Tab The Deviation Tab defines the period of time for early and late deviation of the customer s scheduled Open and Close times Sele
156. s the received line or Range 0 F system number A Account Num Represents the account number Range 0 9 P Partition Represents the partition number Range 0 F Z Zone User Name Represents the zone user name Range 0 9 Heart Beat Once a protocol is defined within SaMSon Central appropriate received codes must be assigned to the protocol in order to receive the actual events from the end units Important If the protocol in use is a Heart Beat protocol received codes do not need to be assigned The Received Code Table can be accessed via the Protocol Properties Window Choose the Received Code Table button in the lower right hand corner of the Protocol Properties Window refer to Figure 3 5 Protocol Properties Window The following Received Codes Table will open SaMSon Security Monitoring Software Page 37 24 12 03 K ELECTRONIC SYSTEMS LTD Protocol Properties Protocol Format Protocol Name Event Description Alarm Alam Alarm Alarm Alarm Alarm Alarm Low Battery Programmer In Comm Fail Restore Restore Restore Restore Restore Restore Restore Low Battery Restore Parameters Changed Add Cancel Figure 3 6 Received Codes Table Help Column width can change by dragging the border between the column subjects Important Received Codes are only used if the protocol is not a
157. se Add 60 62 65 66 67 71 Delete 71 General Definitions 71 Event Codes Add 34 Appendix 148 Delete 35 Edit 35 Features 12 Reports Generator 137 SaMSon Central 32 Setup Procedures 32 Event Codes Window Exit 36 Event Exchange SaMSon Security Monitoring Software Page 177 24 12 03 Administration and Maintenance 119 SaMSon Monitor 119 Event Management Processing an Event 108 Receiving an Event 107 SaMSon Monitor 107 Event Monitoring Features 13 Main Window See Event Monitoring Window SaMSon Monitor 50 Event Monitoring Window Customer Account Details Section 52 Events on Hold for Operator Section 54 Incoming Events Section 52 Events on Hold for Operator Event Monitoring Window 54 Features 13 Processing an Event 112 Exit Event Codes Window 36 Operator Permission 58 Protocol Properties 42 Received Codes 42 Receiver Properties Window 47 SaMSon Central 117 SaMSon Monitor 98 143 F False Alarm Follow up Account Card 81 Activate 81 Features 14 False Alarm Identifier Activate 71 General Definitions 71 Features About SaMSon 12 13 Account Administration 13 Change Status 14 Customer Account Details Section 13 Data Management 14 Dialing 14 Disable Accounts 14 Event Codes 12 Event Monitoring 13 Events on Hold for Operator 13 False Alarm Follow up 14 Freezing Accounts 14 General Definitions 13 Heartbeat Protocol 12 Help Menu 13 14 Incoming Events Sec
158. selected viewed or partially changed or new protocols added and changed depending on central station requirements refer to Section 3 1 4 Defining and Editing Protocol Properties and Received Codes Main The main protocols list through which messages are received from end units in the field This protocols list include also Internal Protocols genrated automatically by receiver to report receiver s status and or faults if existent Heartbeat A unique protocol through which the receiver sends verification messages in a pre set period in order to maintain communications and indicate that hardware is functional Received Codes Received Codes are the actual events received from the end units and sent to SaMSon Central by the receiver using one of the defined protocols A table of standard pre set codes is available Received Codes are customizable depending on central station requirements refer to Section 3 1 4 Defining and Editing Protocol Properties and Received Codes Receiver Settings SaMSon Central supports various hardware receivers The hardware in use must be selected within SaMSon Central in order for the software to receive events Receiver details can be viewed and changed or a new receiver added depending on central station requirements refer to Section 3 1 5 Defining and Editing Receiver Settings System Maintenance Communication system and set up errors are detected Documentation can be forwarded to KP ELECTRONIC SY
159. set ense teste stre tne teste ee etes tne tn sees reee eeeane 129 FIGURE 5 4 EVENTS EXCHANGE WINDOW eene eterni insere tnetn etre te etes teen etes te sternere eeen ee eane 131 FIGURE 5 5 MANUAL EVENT WINDOW cernere entretenir tennennetretr enne tres etes te stein sens en n essere sn en essen tn es sn etn 132 EIGURE 5 6 DIAL WINDOW n citer enm rend omi pem pie nS 132 FIGURE 5 7 SEND SMS TO NUMBER WINDOW cccsssccssssecccssscccsscccesssccccssseccesssvccssssscssscecsssececssssccessecsessecesnseccesssecesseceesssesesnaes 133 FIGURE 5 8 REPORT TLYPES WINDOW sites ect repeteret tet sued ere re rere eene rr rane term once derent esta 134 FIGURE 5 9 ACCOUNT DETAILS REPORT cccccccccsesssscsscsscsscssesecsecsccsesscsscsscsecssssssscssceassucnscsasssessesessccavscenscssssecsseascsssseasesenseessess 135 FIGURE 5 10 DISABLED ACCOUNTS REPORT uu cccseccsscsscsscssesssscescesesscsscsscsecssssecsccsvsassscsscssssecssssessccavsussscnscsscssessssessseassuenseessees 137 FIGURE 5 11 OPERATORS BEPORT a tte RR RE D ebat ten Ss haan e RR EU eatin Ween NR EE EE 139 FIGURES I2 ACCOUNT S TATUS REPORT te e RENE RICE EE i EE i a en Sith RRR bps 140 FIGURE 5132 LIMTE HISTORY REPORT ette a teretes te d eet eee ea ete ASA 142 FIG RED T4 STATISTICS REPORT rnt rrt te er eter eet eto EA 143 FIGURE 5 15 LITE STATISTICS REPORT c cccccccccsccsssscsscsscsscssessssccsccsesscsscsecsecssssscsecscsassscsscessssessssecsccassassscssssscssessssecssea
160. should be logical and match the allocated event type refer to example below Example of Description Event Description Current Description ALR Alarm New Description Factory Alarm ONAN SSSA SEES SE Priority Each event is allocated a priority number to indicate its importance and to prioritize it according to the response required The priority number will determine the order the events appear in the Event Monitoring Window in SaMSon Monitor Defined from one highest priority to nine lowest priority ELECTRONIC SYSTEMS LTD K Pre set codes are fixed cannot be deleted or edited they New codes can be added edited and deleted as required changes will automatically update within SaMSon Central and SaMSon Monitor Both pre set and newly added codes can be edited Event Type Both pre set and newly added codes can be edited Help Codes that occur with priority 1 to 7 require operators intervention within SaMSon Monitor Codes that occur with priority 8 and 9 have automatic closure auto log and do not require operator SaMSon Security Monitoring Software Page 32 24 12 03 Event Type 3 1 8 1 Adding a New Event Code To add a new Event Code choose the Add button The cursor will automatically move down to the last event on the table and a blank row with a star will appear to acknowledge that new data is required ELE
161. st choose the Add button Empty fields will appear selection menus will become accessible and the system is ready for new data Type in or choose new receiver properties refer to Table 3 5 Receiver Properties Description as a guide Choose the Apply button to save the new receiver SaMSon Security Monitoring Software Page 45 24 12 03 K ELECTRONIC SYSTEMS LTD 3 1 5 2 Editing a Receiver To edit an existing receiver choose the receiver from the pull down menu in Receiver Name and choose the Edit button The fields that were grayed and inaccessible are now black and accessible on screen Make the appropriate changes and choose the Apply button to save Help Each Line System Numbers can be removed Highlighting the row that requires removing by choosing the gray box corresponding to the Line System row Choose the Delete button on your keyboard and the Line System is permanently removed 3 1 5 3 Deleting a Receiver To delete an existing receiver select the receiver from the pull down menu in Receiver Name Choose Delete 9 Apply to delete and save the changes Warning By deleting the receiver that is in operation the software is unable to function 3 1 5 4 Exiting the Receiver Properties Window Once changes are made and saved choose OK to exit from the Receiver Settings Window and return to SaMSon Central s Message Window SaMSon Security Monitoring Software Page 46 24 12 03 K
162. stallation for a Network to continue network installation instructions 2 3 2 1 Installation for a Stand Alone System If SaMSon is operating on only one computer please continue to follow the installation instructions below 1 When returned to the SaMSon Systematic Setup Window choose the SaMSon Monitor button to commence installation of the SaMSon Monitor Module 2 Selectthe Installation and User Interface language and choose the OK button During the setup choose the Next button at each screen 4 Once installation is complete choose the Back button to return to the Setup Window and choose the Exit button to close the Setup function 5 Check that the SaMSon Monitor icon appears on the Desktop Also check that a new KP ELECTRONIC SYSTEMS LTD SaMSon Monitor which divides to 9 SaMSon Monitor and gt SaMSon Reports directories appears in the Start gt Programs menu refer to Figure 2 7 SaMSon Monitor Desktop Shortcuts E SaMSon Monitor Figure 2 7 SaMSon Monitor Desktop Shortcuts 6 Referto Section 2 4 First Time Setup to commence setup and operations of software SaMSon Security Monitoring Software Page 24 24 12 03 K ELECTRONIC SYSTEMS LTD 2 3 2 2 Installation for a Network For multiple workstations the SaMSon Monitor Module is installed on each workstation designated for central station operations refer to Figure 2 2 SaMSon Configuration for Network Continue to follow the installation instructi
163. stalled and parameters defined the software will operate without any intervention from central station administrators Some parameters may occasionally need changing depending on the removal or addition of new receiving equipment or event codes refer to Section 3 Set up Procedures If require You can perform a Reset of Operator s Log in refer to Section 5 1 1 Reset of Operator s Log in Daily log files are available for tracking communication system errors and events refer to Section 5 1 2 Daily Log File SaMSon Security Monitoring Software Page 111 24 12 03 4 2 4 2 1 ELECTRONIC SYSTEMS LTD K SaMSon Monitor SaMSon Monitor software is operational once general definitions and user access are established within SaMSon Monitor All incoming emergency maintenance and system events will appear in the Incoming Events section within the Events Central Window Details of the event including account number name priority and arrival time are displayed A counter indicates the number of events in the Incoming Events Section at any given time refer to Figure 4 1 Incoming Events Counter on the Events Central Window Incoming Events 991 Offline 30 sec Last Event Classi Account Z U Rec CBuelEwent Description Event Name cls11 00 00 0017 002 1 Fire Alarm FIR Man Pass Priority Event Date cls11 00 00 001001 2 2 Panic Alarm Test Account 001 cls11 11 cls11 00 00 001002 05 11 24
164. susnssessess 145 FIGURE 5 16 OPEN CLOSED TIME STATISTICS REPORT ccccsccccsccsssscsscsscsecssssecsccssssesscsscescssessssessccavsassscnsssecssessssssscasssesseesvess 146 FIGURE 5 17 UN RESTORED EVENTS REPORT seen teenenne treni tee tnets etes te ste tn streets tns teen etes te sn en es sns tn ets essetis 147 FIGURE 5 18 GENERAL DEFINITIONS REPORT ccecceccscescssesscsccsccsesccsscsecsecssssecsesscassscsscescssessssessccassusvscasssscsseasaessecassessenssess 148 FIGURE 5 19 RECEIVER SETTINGS REPORT u ccccccssecsscsscsscssesecsccsccsesscsscsscsecssssecscsscsavsscnscessssessssassccassusnscascescsseassssssecassnenscassess 149 FIGURE 5 20 PROTOCOL PpoptcpmesHrtpopr eterne trente terete estne tetet e tenete tes teet eterne en en sns tn sse ss eas 150 FIGURE 5 2 T EVENT CODES REPORT EE 151 SaMSon Security Monitoring Software Page 7 24 12 03 K ELECTRONIC SYSTEMS LTD FIGURE 5 22MODIFICATION FOLLOW UP EEN 152 FIGURE 5 23 REPORTS MIEWER nr ec e tre t e i eee evt rete getto eter tete etra ee 154 FIGURE 5 24 SAMSON BACKUP AND RESTORE Wmwpow eter ens tr eterne tendit 155 FIGURE 5 25 Backup WINDOW nnne tnter e etre tren insere a tests en etes natn i e 156 FIGURE 5 26 SCHEDULE WINDOW e 5 te ree e t e e ches ie EX e e RE EUER ERE DE Ero A 157 FIGURE 5 27 RESTORE WINDOW reete tet rere ertt EEN rite tete eer epp erede terti tete tei 158 FIGURE 7 1 LOG UN EAIEED MESSAQGE erret terere eter e
165. t Monitoring Window displays all incoming events and related information about the event The Event Monitoring Window is separated into several easy view displays The upper section shows Customer Account Details the middle section displays Incoming Events and a lower section is used for Events on Hold for Operator refer to Section 3 2 2 Event Monitoring Window Customer Account Details Section Main customer account details are viewed on the top level of the Event Monitoring Window It provides the operator with a quick view of customer information according to the event selected This section is designed to allow rapid operator access and shorter response time Incoming Events Section The Incoming Events Section of the Event Monitoring Window is designed to give operators an overall view of all events last received Each event is displayed and color coded by priority It is a quick view of event and account information By opening the unprocessed event the operator can access full customer account details Events on Hold for Operator Section The Events on Hold for Operator Section of the Event Monitoring Window displays all active events that are selected by the operator logged in at that time It also displays any other events linked to the same account card If SaMSon is working on a network each workstation displays the events processed by the operator logged in at that station When processing the event the operator can access full c
166. t corresponding received codes within the Report Receive Code Table Figure 5 20 Protocol Properties Report SaMSon Security Monitoring Software Page 150 24 12 03 K ELECTRONIC SYSTEMS LTD Generates reports according to Event Codes defined Generating an Event Codes Report Based on Single within SaMSon Central Items e Select the Event Code detail on which the report will be based Event Codes Choose a specific value of the Event Code detail to generate r Select By Ir Sort By the report Siren geo miens Description Choose the Show Report button and the generated report Event T S Pete Description RER will appear in a new window sin AE Refer to Section 5 2 5 2 Navigating the Reports for C Event Type V Sien instructions on Navigating the Report Viewer R E Generating an Event Codes Report Based on Multiple Event Codes Even opdes AAP Access Approved Items Access Denied CS Power Restore Access Trouble Select an Event Code field on which the report will be based Air Flow Alarm senate erm Choose a specific detail within the field to generate the Alarm Event Codes 2 ACT Access Trouble report EventCodes ACD Access Denied mw Click the Add button and the selected detail will appear in lower part of the window o Help peg Show Repot By choosing the Clear button all selected items are deleted and you may commence a new selection Figure 5 21 Event Codes Report
167. t to the Baud Hate software refer to the Receiver User Manual for the correct baud rate The number of data bits from 4 8 the receiver transmits as input to the Data Bits software refer to the Receiver User Manual for the correct number of data bits Choice of serial COM port connected to the receiver 1 8 SaMSon Security Monitoring Software Page 44 24 12 03 K ELECTRONIC SYSTEMS LTD FIELD DESCRIPTION ACTION REQUIRED Heart Beat Period Main Protocol Heart Beat Protocol 3 1 5 1 The period of time in which the receiver confirms status to the server refer to the Receiver User Manual for the correct Heart Beat period The pre set time within the software is 20 seconds If no event is received from the receiver during a period of time equal to three times the defined period the software reports a receiver fault The main protocols list used for receiving events Important If the correct protocol is selected SaMSon Central will display in the Message Window details associated with that protocol If an incorrect protocol has been selected data will not appear logically The protocol used for receiving the receiver s Heart Beat Important If an incorrect protocol has been selected data will not appear logically Adding a New Receiver e Enter the number of seconds e Choose protocol from the pull down menu and click the Add button To add a new receiver to the existing li
168. the Cancel button to return to the Customer Account Card Help Once the Edit Account Window is closed the Events Monitoring Window will automatically maximize to original size on the screen The Events Monitoring Window can also be maximized at any time while editing a Customer Account Card by using the Events Monitoring icon al in the Shortcut Task Bar and minimized again by clicking in the right hand corner refer to Figure 3 58 Minimizing the Event Monitoring Window Status N A Figure 3 58 Minimizing the Event Monitoring Window SaMSon Security Monitoring Software Page 106 24 12 03 3 2 8 3 2 9 K ELECTRONIC SYSTEMS LTD Editing an Account To edit an existing account and customer details go to the menu bar and select Account gt Edit Account Ctrl F3 or choose the Edit Account Icon E in the Shortcut Task Bar Refer to Table 3 11 Account Card Description for a full description on adding deleting and editing account details Refer to Section 3 2 7 1 Closing and Saving Account Card Details for instructions on saving editions to the Customer Account Card Disabling an Account If an account is no longer needed it can be disabled The account number is then released and ready to be used again for a new account The disabled account is not deleted from the system but is stored and can be accessed later if necessary by generating a report refer to Section 5 2 5 Reporting To disab
169. the Template button in order to view Templates template details refer to Section 3 2 6 1 Using a Template To create a new account choose the correct Receiver from the pull down menu or enter a new number as required Choose the correct Line System from the pull down menu Enter a new Account Number and Partition if applicable based on the structure explained in Section 3 2 5 Account Number Set up Choose the OK button and the Edit Account Window will open displaying a blank account ready to receive new account details refer to Section 3 2 7 Completing a New Account Card 3 2 6 1 Using a Template SaMSon Monitor uses a pre set account card as a template for cloning account parameters and using them on a new account Alternatively other customer accounts in the system can be used as a template for cloning and creating a new account Choose the Templates button and the following window will appear requiring data prcrreaa XeXM wi Account Details Existing Account Template 00 0F 333333 z Zone ivi New Account Address 068941 v Schedule Special Schedule ieee Bo Receiver 00 Clone Cancel 15 x Figure 3 30 Template Window for Adding a New Account Choose from the Existing Account Template pull down menu to find the number of the account you wish to clone or select the pre set Account Number 00 0F 999999 Choose the checkbox of the subject you wish to clone on the rig
170. the Un restore Event Window and return to the Event Monitoring Window The Manual Restore event will appear in the Incoming Section of the Event Monitoring Window SaMSon Security Monitoring Software Page 117 24 12 03 K ELECTRONIC SYSTEMS LTD SaMSon Monitor Event Management 4 3 4 Receiving an Event Once SaMSon Monitor is operating emergency system and maintenance events appear in the Incoming Events section of the Event Monitoring Window refer to Figure 4 8 Event Monitoring Window with Events El saMSon Monitor Event Monitor S File Account Reports Tools Event Monitor Window Help EX Pi D Gs Li San II r fault on COM 3 Receiver fault on COM 1 SaMSon Central is stopped c Account 0000 Status lose om Account D0 00 001002 atus Close Phone Call Aie El Feat Aco 002 Question C e ARR Incoming Events 991 Offline 30 sec Last Event Man Pass Classit Account Z U Je Code Event Description Event Name Priority FAL 20 00 001002 7 7 Fite Alarm AIR Test 7 7272777 212 17 Panic Alarm A count 001 inti 003 am ALR est Account 002 01002 01 00 001048 Undefined Account 9 N A 01 01 001048 jo Undefined Account UNA d 1 9 2005 4 47 16 PM N A 01 01 001047 jo Undefined Account UNA 3 1 9 2005 4 47 11 PM N A 01 00 001047 jo Undefined Account UNA 9 1 3 2005 4 47 06 PM leet m Events
171. tion 13 Internal Protocol 12 Log Files 13 KP ELECTRONIC SYSTEMS LTD Main Protocol 12 Manual Event 14 Offline 14 Periodic Test 14 Protocol Properties 12 Received Codes 12 Receiver Settings 12 Reporting 14 Restore Function 14 SaMSon 12 SaMSon Central 12 SaMSon Monitor 13 Scheduling 14 Secured Access 12 13 System Maintenance 12 14 Test Mode 14 Finalizing Setup Procedures SaMSon Central 48 SaMSon Monitor 98 First Time Setup Getting Started 25 Hardware Key 25 Server Name 26 For All Day Events Schedule 85 Freeze Account Card 97 Freezing Accounts Features 14 General Definitions Account Type 60 Action Aid 67 Equipment 69 Event Cause 71 False Alarm Identifier 71 Features 13 Global Phone List 65 Holiday 61 Options 63 Patrol Personnel 66 Phone List Type 62 Priority Color Codes 66 Reports Generator 134 SaMSon Monitor 56 Setup Procedures 58 Siren 64 Getting Started 16 Alternative Hardware 18 Computer Hardware 17 First Time Setup 25 Hardware Installation 18 Installing SaMSon 19 Installing the Applications 21 KP Hardware 18 Navigating the Installation CD 20 Receiver 17 Software 17 SaMSon Security Monitoring Software Page 178 24 12 03 Global Phone List Add 65 Delete 65 General Definitions 65 Global Phone Number Add 78 Graphics Account Card 91 Group Equipment Add 69 Remove 69 H Hardware Installation Alternative Hardware 18 Gettin
172. to the Change Status Window The Manual Close Open event will appear in the Incoming Section of the Event Monitoring Window refer to Appendix Section 8 5 Internal Event Messages SaMSon Security Monitoring Software Page 116 24 12 03 K ELECTRONIC SYSTEMS LTD 4 3 3 Un Restored Events Manual Restore If any un restored events are appear in SaMSon the operator can manually restore them To manually restore an event go to the Menu Bar and choose Account gt Un restored Events Ctrl X The following Un restored Events Window appears displaying events that remain un restored within SaMSon Bijun Restored Event Account Zon store Zone Restore Will Be Name EE 00 0F 009999 23 12 2003 16 46 12 Sam Kolinz Gt Sele 00 0F 009999 23 12 2003 16 43 10 Sam Kolinz Loo Figure 4 7 Un Restored Event Window Below is a brief description of the Un Restored Events Window Table 4 1 Un restored Events Window Description accout Customeraccountnumber Zone Zone number waiting for corresponding restore Time that restore is expected according to time defined in Restore Will Be Waiting for Restore function within the customer s account card Name Customers name S Customer s city location Address Customer s address Choose the un restored account and zone to be manually restored Choose the Restore Event button and the event will be removed from the list Choose the Close button to close
173. tomatically defined from the Description P Event Code Table Choose the Protocol Properties Table button in the lower right hand corner refer to Figure 3 6 Received Codes Table to return to the Protocol Properties Window Event Code Choose from pull down menu 3 1 4 1 Adding a New Protocol New protocols can be defined in the system by choosing the Add button Blank fields will appear and the system is now ready for new data refer to Table 3 4 Received Codes Table Description as a guide Type in new data in the blank fields and choose the Apply button to save the new protocol 3 1 4 2 Adding Received Codes Once a new protocol has been added to the system received codes need to be assigned with the exception of heart beat protocols which do not require received codes To add new received codes choose the Received Code Table button SaMSon Security Monitoring Software Page 39 24 12 03 K ELECTRONIC SYSTEMS LTD Choose the Add button Blank fields will appear and the system is now ready for new data refer to Table 3 4 Received Codes Table Description as a guide Type in a new received code and assign an Event Code from the pull down menu refer to Section 3 1 3 Adding and Editing Event Codes An Event Description is automatically assigned Choose the Apply button to save the new data Choose the Protocol Properties button to return to the Protocol Properties Table Important If a specific customer requ
174. ton before choosing the OK button all data will be erased and you will automatically return to the Event Monitoring Window without saving the new User Name Once you choose the Apply button to save the changes the following Password Window will appear requesting a new password and confirmation SaMSon Security Monitoring Software Page 57 24 12 03 K ELECTRONIC SYSTEMS LTD Access To Name sss Edit Operators User Name ssss Delete Level SYSTEM ADMIN sl SS Ge wt E wt E Last Change f 2 14 2004 10 08 1 Classification Pips Nam aser Operato Confirm Password IE Sr sents Exchange CE Figure 3 12 Password Window Type the new password in the Password Window Type the new password again to confirm and choose the OK button to return to the Operator Permission Window Warning Before editing or deleting an operator make sure the operator did not log into the system otherwise the administrator cannot modify or delete the operator 3 2 3 2 Editing an Operator To edit an Operator select the Operator s name from the Name pull down menu Choose the Edit button The fields that were grayed and inaccessible are black and accessible on screen Make the appropriate changes and choose the Apply button to save the changes 3 2 8 8 Changing Password To change an existing Password select the Operator s name from the N
175. tructions carefully in order to avoid any errors once SaMSon Central and SaMSon Monitor commence operations SaMSon Security Monitoring Software Page 27 24 12 03 3 1 K ELECTRONIC SYSTEMS LTD SaMSon Central Once SaMSon Central is installed on the server event codes and protocol and receiver hardware parameters are defined within SaMSon Central and a basic system configuration is created Some of the parameters may require changes or additions according to individual central station requirements To enter SaMSon Central choose Start Programs KP Electronic Systems SaMSon Central gt SaMSon Central i or go to the Desktop and choose the SaMSon Central Shortcut Icon E The Message Window will appear on the screen system or event messages will begin to appear within the Message Window c ERES Central File Tools Help 28 12 20 28 12 20 28 12 20 03 14 41 41 Received on COMT 03 14 41 41 Received on COM1 03 14 41 38 Received on COM1 28 12 2003 14 41 38 gt Received on COM1 28 12 20 28 12 20 03 14 41 37 gt Received on COM1 03 14 41 35 gt Received on COM1 28 12 2003 14 41 34 gt Received on COM1 28 12 20 03 14 41 34 gt Received on COM1 28 12 2003 14 41 33 gt Received on COM1 28 12 2003 14 41 33 gt Received on COM1 28 12 2003 14 41 31 gt Received on COM1 28 12 2003 14 41 30 gt Received on COM1 28 12 20 28 12 20 28 12 20 03 14 41 29 gt Received on COM1 03 14 41 28 Rece
176. try Serial Communication Port Baud Rate Data Bits Stop Bits EES Heart Beat Period sec Protocol Name E Mail Main Protocol Web Site Delete Notes Heart Beat Protocol OKAYHB Apply OK Cancel Figure 3 7 Receiver Properties Window SaMSon Security Monitoring Software Page 42 24 12 03 K ELECTRONIC SYSTEMS LTD Following is a brief description of the Receiver Properties Window Table 3 5 Receiver Properties Description FIELD DESCRIPTION ACTION REQUIRED A list of possible receivers to be used within the system e Choose receiver name from The receiver appears as an abbreviated pull down menu Receiver Name name in the pull down menu e Add new receiver in open text The number of receivers that can be box used or added to the system is determined by the number of COM ports available in the server Description Full descriptive name of the receiver D do epee In the case of dual communication networks where two or more receivers are in use the receiver numbers can be matched together in order to collaborate the messages and prevent the same message coming from both receivers to the same account Two characters RR that make up part of the account number for each customer e g RR LL AAAAAA PP where RR receiver number refer to Section 3 2 5 Account Number Set up Receiver Number e Two digits with range 0 F In most cases the two digit RR number indicates the rece
177. tton and select a sound from the folder C Priority 9 Priority e Choose the BJ button to listen to the sound DE Apply Cancel Figure 3 22 Priority Tab Sound Alarm This option provides the user with a number of alarm sounds from which to choose The alarm sound will only be heard when an event is received in the Event Monitoring Window and if the type of event has a Siren activation defined within SaMSon Central Each priority has its own sound SaMSon Security Monitoring Software Page 69 24 12 03 TAB Equipment Help Color codes for priority 1 to 7 can be changed according to user requirements Colors indicate events that require operator intervention Codes with priority 8 and 9 have a pre set color code that can not be changed by the user Codes 8 and 9 indicate events that are automatically logged and do not require operator intervention e g Undefined Accounts e The Equipment Tab lists types of equipment in operation within the system The details from the Equipment Tab is used in conjunction with the Technical Data feature in SaMSon Monitor refer to Section 5 2 1 Technical Data Groups and Parts can be added edited and deleted from the system at any time s TEE Holiday Phone List Type ptions Global Phone List Patrol Personnel ActionAid Priority Equipment Event Cause Classification Account Types ran TOR Group
178. uired in the Selected Period section dates are pre set for the last seven days e Select the required grouping from the Group Information By pull down menu e Select the check box es for the type of information that you wish to include in the report e All valid accounts appear in the Account Number section e Select the Show Disabled Accounts check box if you wish to generate a report for disabled accounts e Select the Choose Individual Account check box if you wish to generate a report on a specific account and choose the account number from the list e If choosing an individual account choose the Add button and the account will appear in the Selected Items viewer any number of accounts can be added e Choose the Activate check boxes on any of the Received Event fields and select a field within each one Help By choosing the Clear button all selected items are deleted and you may commence a new selection SaMSon Security Monitoring Software Page 143 24 12 03 K ELECTRONIC SYSTEMS LTD Statistics cont The Statistics Window is seperated into five sections Following is a brief explanation of each section Group Information By report data is categorised by topic Include Information About General information to be included in the report Selected Period of Time the report time period Select Data Conditions any number of Received Event fields with multipe items can be
179. unti 002 5 17 2005 3 12 17 P 4 47 21 PM N A 01 00 001 048 Undefined Account HA 9 1 3 2005 4 4721PM N A 01 01 001048 0 Undefined Account UNA 8 1 9 2005 4 47 16 PM N A 01 01 001047 0 Undefined Account UNA 3 1 9 2005 4 47 11 PM N A 01 00 001047 0 Undefined Account UNA 8 1 9 2005 4 47 06 PM n Figure 4 1 Incoming Events Counter on the Events Central Window Central station operators can login to the software and commence opening and viewing customer accounts and monitoring and responding to system and customer events Commencing Operations When an operator commences work within SaMSon Monitor they must ensure that the software is open and operational If SaMSon is closed refer to Section 3 2 1 Login to open the SaMSon Monitor software SaMSon Security Monitoring Software Page 112 24 12 03 K ELECTRONIC SYSTEMS LTD 4 2 2 Change of Operator Duty If an Operator finishes their rostered duty and a new Operator commences on the same workstation the second Operator must log in to the software following the instructions below To Log in to SaMSon Central choose File Log in Ctrl L in the Event Monitoring Window The following Log in Window will appear requiring User Name and Password User Name Password ELECTRONIC SYSTEMS LTD Figure 4 2 Login Window Important Login is case sensitive The new Operato
180. unts e Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer Generating a Report According to Customer Account Details The Account Details Window is seperated into three un i sections Following is a brief explanation of each section EE Query Builder seouar e Define a condition by using the drop down list of signs and entering a value in the text box Include Information About General information about Account Details the customer account to be included in the report e To add more conditions select OR AND in the right hand drop down box and select an additional account detail cont Choose Individual Account Displays all current or disabled customer accounts e Choose the Add button to save the query or choose the Clear button to delete the condition you have built Query Builder Displays the parameters used to determine the conditions to generate the report e Choose the Show Report button and the generated report will appear in a new window e Referto Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer SaMSon Security Monitoring Software Page 136 24 12 03 K ELECTRONIC SYSTEMS LTD Reports are generated according to disabled customer account details Reports can be generated for all disabled accounts within the database or by a specific disabled account Disabled Accounts Details ae Disabl
181. uring this period Periodic Test Account Numbers Identification Account Identification number Type the appropriate information according to Number customer details Note Details can only be changed when operator is in Edit Account mode SaMSon Security Monitoring Software Page 80 24 12 03 FIELD DESCRIPTION ACTION REQUIRED Status Current status of the account Open Close Not applicable and Freeze LL S Main Number Main Number of the account ex Click on the button and edit your number Secondary Secondary Number of the account Number Click on the SI button and edit or delete your number Periodic Test SaMSon software will alert operators if alarm units have not sent Checked the option first and select Minute M a signal in a given time or Hour H or Day D and change the numbers type the desired number or use the up down arrows Account Options SaMSon Security Monitoring Software Page 81 24 12 03 FIELD DESCRIPTION ACTION REQUIRED A list of customer s contact phone numbers which are grouped Adding a New Phone Number according to the type of phone number as defined in the Phone List To add a ph ber select th der which Type Tab in Section 3 2 4 General Definitions S EE Ee the phone number is to appear by choosing from the Global software phone numbers as defined in the Global Phone List Phone List Type pull down menu located on the left Tab in Section 3 2 4 General Definitions can
182. ustomer information on the Customer Account Card Account Administration SaMSon Monitor provides easy customer account administration Major customer details are viewed on the Customer Account Card with minor details available via a number of quick view tabs located on the Customer Account Window New accounts are created and existing accounts are opened changed and saved as required refer to Section 4 3 Samson Monitor Account Management SaMSon Security Monitoring Software Page 14 24 12 03 K ELECTRONIC SYSTEMS LTD Disabling Accounts If an account is no longer required it can be disabled The account number is then released and ready to be used again for a new account The disabled account is not deleted from the system but is stored and can be accessed later for reporting Freezing Accounts Existing accounts can be temporarily disabled if the account must remain in the system but not currently active Test Mode Technicians are able to check system functionality without activating actual event code priority All events will appear in auto log priority Scheduling SaMSon Monitor displays a schedule in each Customer Account The schedule is defined according to the customers daily activities The schedule also includes special schedules according to customers irregular activities and any global activities such as holidays Change Status The operator can manually change the open close status of accounts refer to Secti
183. w Show Report Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer Figure 5 19 Receiver Settings Report SaMSon Security Monitoring Software Page 149 24 12 03 K ELECTRONIC SYSTEMS LTD Generating a Report for All Protocols e Choose the Show Report button and the generated report will appear in a new window displaying details of all Reports are generated according to Protocol Descriptions Protocols and Received Codes defined within SaMSon Central Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer E Protocol Properties Protocol Properties Generating a Report for Specific Protocols e Select an operator from the Individual Protocol list and Selected Items g ADMKP KP Ademcob85 click Add EVERETT The selected protocol is displayed in the lower part of the ADMCGID Ademco Contact 1 BASIC Basic Internal window BASICHB Basic Heart Beat Protocol ADMKPBLANK KP AdemcoB85 with blank Repeat this action to add more protocols Descriptions BASICHB Basic Heart Beat i p ADMCID Ademco Contact ID Click the Show Report button and the generated report will appear in a new window Refer to Section 5 2 5 2 Navigating the Reports for instructions on Navigating the Report Viewer a Including the Received Code Table Show Report e Selectthe Received Code Table check box to include information abou
184. x x Log in failed User is already logged in Reset in Samson Central if required Figure 7 1 Log un failed Message 7 1 2 Connection troubleshotting If the following message appears it indicats connection problem with SQL server SaMSon Monitor Connection to SQL Server Fail x IC Figure 7 2 Connection Fail In order to solve this problem check one of the following e Check if SOL SERVER is running Else insert in the SERVER UTILITY program on the software installation disk the correct SERVER name e Else re install SQL SERVER SaMSon Security Monitoring Software Page 161 24 12 03 KP ELECTRONIC SYSTEMS LTD 7 1 3 Database Error If the following message appears refer to the solution described in figure 7 3 SaMSon Monitor SamSon Database can not be Found If you run this program For the First time please make sure you passed Step 2 of the installation process Otherwise Please execute Step 2 again If it is not the first time you run this program and data have been inserted to the database please restore data from last backup While running the Restore procedure please Follow all instructions Figure 7 3 Database Error 7 1 4 Save Error If the following message appears it means that the update details saving was failed SaMSon Monitor E Save was ended with a Failure Repeat operation Figure 7 4 Save Error In order to solve this problem check one of the fol

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