USER MANUAL - Falcon Physician
Contents
1. Are you entering a new Prescription OR documenting an existing home medication New Prescription Existing Medication Cancel 3 Symantec Log In After clicking the link you will be redirected to the Symantec log in page Symantec is a government secured database used to protect trusted information For more information on the Symantec s privacy policies visit http www symantec com corporate_responsibility topic jsp id information_protection PLEASE NOTE You will be asked to provide your credit card information Your credit card will NOT be charged This is just a way to verify your identity PAGE 2 4 Create a New Account Click the Create Account button at the bottom of the login screen 5 Click Continue This is in the lower right to begin ID Proofing The process will include Personal Information Security Questions Security Code Welcome to Norton Your Norton account provides the optimal experience with your Norton services Sign in or create your Horton account mow zased Ts Ee Forgot your PSs Sigr In Dont have an account Create account norton Secure Login Intro Verifying your identity with Norton is a three step process Personal Information Provide some personal information Only your name and contact will be saved after the verification process Cancel P o Security Questions Answer some questions to which only yo2. Next enter the six digit security code generated by the VIP Access app 15 Click Next You ve completing the ID proofing portion of the process PAGE 6 You will now be directed to the ID Proofing verification through Falcon 16 Log in Log in using your Falcon Physician username and password This will confirm that Falcon has received your ID Proofing status from Symantec Click Accept amp Sign In You will have five minutes from the time you land on the page to log in and confirm the ID Proofing information with Falcon 17 Select Credential ID Once you ve logged in you ll need to Select the credential ID number from the list of options This is going to be the same Credential ID number that you entered in Step 14 18 PROCESS COMPLETE You may now close this window and return to Falcon Physician to complete TFA FALCON PHYSICIAN Login to check your ID Proofing status Enter Username OOOO oe ACCEPT amp SIGN IN FALCON PHYSICIAN Just one last step please select the Credential ID that you see in the VIP Access app on your mobile phone VSMT12345678 Y VSMT12345678 I do not see my ID FALCON PHYSICIAN Congratulations You ve successfully completed your ID Proofing process PAGE 7 After you have successfully completed the ID proofing process you will now have the ability to ma
3. is terminated revoked or Suspended Please note you are expected to report any of these events promptly to you Customer Account Manager d Practitioner leaves the practice for any reason PAGE 8 3 If your phone has been replaced even if you keep the same phone number you will need to re enter your information for ID Proofing to change you Credential ID for your VIP Access app Here s how a Click on the Manage Credentials for electronically Rx controlled substances link in the New Medication pop up within the Falcon app b Log in to Symantec using the e mail and password you used when you ID Proofed c Enter the 6 digit code you received via text on your phone Norton Secure Login Two Step Verification is ON for your accou Turm Bede ee eee pee EF a Backu p ime theds Trusted computers and mobile devices d Click Two Step Verfication Off e Check the Also clear all my two step verification settings option and click Turn Off f From this point you will restart the ID Proofing process with Symantec anew and you will be allowed to enter a new phone number and Credential ID g a Turn OFF Two Step Verification Thig wE require jou Ge newalidate your blentity At Chor Am ory bere hep enaA celine i For Further Assistance If you are experiencing difficulty or if there are questions about the process please contact your customer account manager at Falcon Support Desk 866 782 1347 PAG
4. E 9 TWO FACTOR JOB AID AUTHENTICATION Overview Two Factor Authentication is a way to verify the identity of the provider prescribing a controlled substance TFA requires the user to have two out of three factors to prove their identity THE FACTORS MAY INCLUDE Something that the user possesses such as a USB stick token a bank card a key etc Something that the user knows such as a username password PIN TAN etc Something that the user is and is inseparable from a physical characteristic of the user such as a fingerprint eye iris voice etc Let s get started After completing the ID Proofing process through Symantec you will be asked to Two Factor Authenticate yourself each time you e Prescribe a controlled substance This will confirm your identity and digitally sign the prescription creating a valid e prescription that can be filled by any EPCS certified pharmacy 1 e Prescribing a Controlled Substance Upon clicking Save and Close on a prescription for a Schedule II V drug the TFA window will appear alongside a preview of the prescription Seeing both the prescription and the TFA at the same time is a requirement of the DEA s EPCS regulation 2 Enter your Falcon password and the 6 digit code generated by the VIP Access app This process is a way to authenticate yourself before you digitally sign a prescription PAGE 10 Additional Information Two Factor Authentication
5. FALCON PHYSICIAN in partnership with SYMANTEC and SURESCRIPTS USER MANUAL ID PROOFING AND TWO FACTOR AUTHENTICATION THROUGH FALCON PHYSICIAN Quick Overview What You ll Need ID PROOFING TABLE OF Job Aid CONTENTS Additional Information TWO FACTOR AUTHENTICATION JODAg Additional Information OAE E oe QUICK OVERVIEW ID PROOFING amp TWO FACTOR AUTHENTICATION When it comes to e Prescribing controlled substances care providers have to conform to two different regulations the DEA and the state board of pharmacy for the state in which they practice To accommodate these regulations Falcon Physician has partnered with SureScripts and Symantec to meet the new requirements for e Prescribing of Controlled Substances EPCS iBeta is Falcon Physician s certifying body for EPCS compliance This process requires ID proofing for digital signatures for all providers who wish to electronically prescribe controlled substances Two Factor Authentication TFA is the process of verifying your identity and subsequently digitally signing an electronic prescription Once Symantec identity proofing is complete and the Customer Account Manager has activated EPCS capabilities on the account the physician may use their Falcon account password and 6 digit code from the VIP Access app to TFA and digitally sign a controlled substance prescription 2 3 ID Proofing Two Factor Authentication Process Complete Log into Falcon to enroll Get ve
6. Number of Attempts and Restrictions You have a maximum of three attempts within a four hour span to successfully reach TFA After three attempts you will be locked out a If you enter the wrong Falcon password more than twice you will get locked out of the application per the DaVita security policies You will then need to call your Account Manager to unlock your account b If you enter the wrong 6 digit code from the VIP Access app you will not be able to prescribe controlled substances for 15 minutes Time Out There is a 10 minute time out applied to all users who have been activated as EPCS capable users inside of Falcon Physician If the practice administrator has set the time out period to less than 10 minutes all EPCS users within this practice will be timed out according to the practice application time out settings Their screen will lock after 10 minutes and they will have to re login to go back into the work flow ien and Supply Limits When prescribing a Schedule II drug there is a 90 day supply limit Falcon will allow only one prescription of a Schedule II drug per 90 days regardless of quantity prescribed Example If a Schedule II drug was prescribed to a patient for a 30 day supply a physician using Falcon will not be able to prescribe the same Schedule II drug for that patient for 90 days If the Schedule II drug has become inactive on the patient s chart that drug may be prescribed again inside of the 90 day supply lim
7. e application to issue a controlled substance prescription through eprescribe PAGE 11 Trouble Shooting for Two Factor Authentication 1 If clicking Save and Close on a controlled substance prescription creates a pop up with any of the following errors please contact your Customer Account Manager Error Messages You do not have a valid DEA number You do not have a valid EPCS service level set up on your account You are not ID Proofed 2 If you are locked out of Falcon after failing to authenticate a controlled substance Please contact your Customer Account Manager to unlock your account and reset your password 3 If you are unable to prescribe controlled substances for 15 minutes after failing to authenticate You will be able to prescribe again after 15 minutes has passed Double check your Falcon password and that the Credential ID on your VIP Access app matches the Credential ID presented on the Two Factor Authentication pop up window 4 If you lose your mobile phone and cannot verify Two Factor Authentication Contact your Customer Account Manager to report the missing phone and to receive a temporary code until you can replace your phone 5 If you get a new phone The Credential ID on the VIP Access app will be different than the one that was used during the ID Proofing process You will need to use the Manage my Credentials link in the New Medication pop up window inside of Falcon Physician to update
8. it All prescriptions that have been authenticated using your TFA credentials will be signed using your specific digital signature GNANI Guidelines You must retain sole possession of your mobile phone Do not share your VIP Access code or Falcon password with anyone Failure to secure the VIP Access App or Falcon password may provide basis for revocation or suspension of ID Proofing status through Symantec e Ifyou lose your mobile phone you must notify your Customer Account Manager within one business day of discovering that it has been lost You may be held responsible for prescriptions issued using your Two Factor Authentication credentials if notification is not made in a timely manner Physician responsibilities remain the same for ePrescribing controlled substances as issuing a paper or oral controlled substance prescription If Falcon is audited internally or by a third party and found to not meet any requirement of the EPCS law Falcon will notify all physicians that they should not use the application to e prescribe controlled substances until further notice This notification will occur within five days of the issuance of the audit or certification report This report will be made available to any practitioner that uses Falcon Physician If Falcon requires updates to fix an issue that makes the application non compliant with EPCS regulations Falcon will notify you that the updates must be installed before the practitioner may use th
9. ling address that matches your home address Your credit card number will not be charged and will not be saved It will only be used to confirm your name Note by providing the following information you will help us confirm your identity so your account remains secure Enter an active credit card number that we can verify with your personal credit records This verification process will not affect your PAGE 4 8 Security Questions gt Based on the information you provided you will be asked to answer a set of questions One of the questions asks for your mobile phone number This number will be used to text a verification code Click Continue when you ve complete the questions 9 Security Code Ee Ore Te ee gt Enter the security code that was texted to the mobile phone number you provided and click Verify 10 Add VIP Number eeen You will now have to use your mobile phone to generate a VIP number Keep your browser open while you follow the next steps Identity Verification Security Questions amp Based on the information you provided we have generated the following questions Please answer the questions to confirm your identity 1 You may have opened an auto loan or auto lease in or around April 2012 Please select the dollar amount range in which your monthly auto loan or lease payment falls If you have not had an auto loan or lease with any of these amount
10. nage your Symantec credentials Here s how 1 Logged into Falcon click Add a Medication Now select Manage credentials for electronically Rx controlled substances Are you entering a new Prescription OR documenting an existing home medication New Prescription Existing Medication Cancel Manage credentials for electronically Rx controlled substances COMPLETE You will now have to complete the Two Factor Authentication process Please see the job aid on Page 10 Additional Information about ID Proofing ID Proofing Process in Falcon Physician 1 Falcon will notify you within 45 days prior to your DEA number expiry 2 Symantec will notify you via e mail within 45 days prior to your ID Proofing expiry Troubleshooting for ID Proofing Process 1 If you are unable to prescribe controlled substances electronically after successfully completing Identity proofing with Symantec please contact your Customer Account Manager 2 If you don t receive the security code via text message during Step 10 click on Need to receive your code another way and select the option Voice Call to lt Your Phone Number gt option General Guidelines 1 Access controls for electronically prescribing controlled substances will be turned off revoked on the same day whenever any of the following events are reported a Hard token mobile phone is reported as lost or stolen b DEA registration expired c DEA registration
11. ranges now or in the past please select NONE OF THE ABOVE DOES NOT APPLY 710 809 2 According to your credit profile you may have opened a mortgage loan in or around April 2013 Please select the lender to currently make your mortgage payments If you do not have a mortgage select NONE OF THE ABOVE DOES NOT APPLY IRWIN MORTGAGE CORP 3 Which of the following is the highest level of education you have completed If there is not a matched educational level please select NONE OF THE ABOVE GRADUATE DEGREE v A Norton Norton Secure Login Enter Security Code Safely log in to sites across the Internet Re send the code via text Need to receive your code another way Cancel vw Norton Norton Secure Login We recommend the VIP mobile app Safely log in to sites across the Internet PAGE 5 11 Download the VIP Access app This is used to generate a verification code a For an iPhone open the App store eeeeeseereee gt b For an Android open the Play store b 12 Search for VIP Access Q VIP ACCESS 15 Results Related password lock gt lockdown pro gt security Ram VIP Access for Vv iPhone GET Symantec wk kK He 5 13 Click to download For iPhone users If you do not know your iTunes log in Visit https appleid apple com and click Reset Your Password 14 Verification Enter the Credential ID of your VIP Access App VSMT686 7445 7
12. rification code from You can use your your phone for two factor verification in Falcon authentication Page ii WHO DOES IT EFFECT ID proofing and Two Factor Authentication effects all individuals who are authorized to approve prescriptions for controlled substances to be transmitted to and dispensed WHAT YOU LL NEED Physicians wanting to electronically prescribe a controlled substance from Falcon Physician must have V Be Se a R Valid DEA number A phone iPhone or Android which supports the VIP Access app The VIP Access phone application Successful completion of ID Proofing A credit card in your name Find a comprehensive job aid detailed on the following pages PAGE 1 JOB AID ID PROOFING Overview Symantec will verify the identity of an authorized provider who wishes to e prescribe controlled substances through Falcon Physician and complete the ID proofing process and TFA process Please note Jt Let s get started These steps will guide you on how to ID proof yourself After the first session you will not have to ID proof yourself again until your ID expires Prior to expiration Falcon will notify you To begin the process 1 Log into your Falcon Physician account 2 Select Enroll to electronically Rx controlled substances Add New Medication This can be done by clicking the Add button under Patient Manager gt Medications OR eCharting gt Medications A 7 r I ti
13. u would know the correct answers Identity Verification Required https ptnr idp mgr vip symclab com SAMLFilterSSOTest requires Level 3 Identity Credential and Access Management verification to continue Security Code You wil receive a unique code via a text message or a mailed letter sent to the mobile number or home address you provide PAGE 3 6 Personal Information Part A Verify your personal information by filling in the forms Required information is v Name v Address v Mobile Phone number this is the number that you prefer your verification code to be texted to Click Continue when you have provided all of the required information 7 Personal Credit Information Part B Enter the required information v Date of birth v Credit Card information v Social Security number Note This information is secure with the Symantec Security system Your credit card will not be charged at any point in the process Groton Secure Login Personal Info Identity Verification Personal Information Part A SAINT ALBANS West Virginia 7 G17 73135 Cancel United States noton Secure Login Identity Verification Personal Credit Information Part B credit score 4366163064765058 Important and address Cancel Enter a personal credit card and not a debit or corporate card number Be sure this credit card is a frequently used card with a bil
14. your credential ID otherwise you will not be able to complete TFA 6 If you have found that prescriptions were issued using your DEA number that you have not signed or that are not consistent with prescriptions that you signed report the incidents to Falcon 7 If Falcon Physician does not appear to be functioning correctly do not attempt to issue any controlled substance prescriptions Contact your Customer Account Manager to report the issue all physicians within the practice will have their EPCS capabilities locked until the issue is resolved If you are experiencing difficulty or have additional questions about the process Please contact your customer account manager at Falcon Support Desk 866 782 1347 FAQ Q If my DEA number is from state that does not require ID Proofing but want to eprescribe a controlled substance for a patient that will fill their prescription in a state that requires ID Proofing do still have to ID Proof A Yes if you are ePrescribing a controlled substance for a patient that will fill their prescription at a pharmacy in a State that requires ID Proofing you still have to ID Proof yourself PAGE 12
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