Results of INFO Interlibrary Loan Network VDX User Survey
Contents
1. o Yes ILL promotional material available to patrons 26 59 o No there is no ILL promotional material available to patrons 18 gt 41 o did not respond to this question 0 gt 0 Give examples of promotional efforts used Advertise in Local Newspaper verbal recommendation from library staff Information sheet for new patrons ILL is promoted in library magazine newsletter Brochure relates the aim and policies of ILL Sign by Catalogue computers forms at the info desk and information in our quarterly library brochure We have signs Can t find what you are looking for try ILL how to use the patron initiated ILL service brochure added box to ILL form interested in requesting your own material ask us how We have some signs and brochures but are working on more oooo0o0oe0o0olmUlctomlUlU8 lO 3 Do you think that Interlibrary Loan Service could be more vigorously promoted to your library patrons than it currently is o Yes Interlibrary Loan Service could be more vigorously promoted 26 gt 59 o No do not think Interlibrary Loan Service needs more promotion 18 gt 41 o did not respond to this question 0 gt 0 4 Would you like examples of Interlibrary Loan promotional materials o Yes would like examples of Interlibrary Loan promotional materials 36 gt 82 o No do not want examples of Interlibrary Loan promotional materials 8 gt 18 o did not respond to this question 0 gt 0 Southern Ontario Library Se2. 89 o No have not lent to other than an Ontario public library 5 gt 11 o did not respond to this question 0 gt 0 Do you ever borrow ILL items on behalf of your patrons where lending library charges a fee o Yes have borrowed ILL items that incurred a lending fee 32 gt 73 o No have never borrowed ILL items that incurred a lending fee 12 27 o did not respond to this question 0 gt 0 Southern Ontario Library Service INFO HelpDesk September 2008 11 of 14 5 Do you collect the lender s service charge from the patron o Yes collect the lender s service charge from the patron 29 66 o No do not collect the lender s service charge from the patron 11 25 o did not respond to this question 4 gt 9 6 Do you charge a penalty fine if patrons do not pick up an item that has been brought in for them by interlibrary loan o Yes charge a penalty fine if patron does not pick up an ILL item 8 gt 18 o No do not charge a penalty fine if patron does not pick up an ILL item 36 82 o did not respond to this question 0 gt 0 The penalty fine for ILL items not picked up charged by 8 respondents above range from 0 50 1 00 2 00 4 respondents 5 00 2 respondents 7 Have you ever banned a patron from ILL privileges because they habitually do not pick up ILL items or have excessive loss or damages with ILL items o Yes have banned a patron from ILL privileges 17 gt 39 o No have never banned a
3. Southern Ontario Library Service Results of INFO Interlibrary Loan Network VDX User Survey This survey was conducted in August 2008 in 44 INFO libraries ranging from small medium to large and county systems It endeavored to collect the authentic experience of Interlibrary Loan operations in the survey library In most cases it was completed by the principal ILL operator as the individual that has the most hands on experience with VDX and ILL practices Survey results were assessed by a peer based review advisory committee who made recommendations that are included in this compilation of the survey results Survey Library Information See Chart Library name and identifying details removed for anonymity Name of person completing this survey Phone number with ext of person completing this user survey Email address of person completing this survey Library name select from drop down menu of all INFO libraries Population served Number of hours per week library is open Do you have branches How many Are your library s holdings shared with the network through the INFO union catalogue OR 239 50 target 9 ILL Delivery by courier OR mail 10 Is your library a zPortal user for branch staff access or patron issued ILL 11 Items borrowed in 2007 12 Requests received in 2007 13 Items lent in 2007 14 2007 fill rate 15 2007 net lending ratio SNAUNWNHN Staffing of ILL Service 1 Provide the name of the staff p
4. 5 Other restrictions or comments on ILL lending Lend as much as we can so we can request the various types of items our patrons ask for don t lend Local History Room materials may restrict lending due to purchase date We are in the process of revisiting our lending and borrowing restrictions Don t lend graphic novels We review requests for best sellers title by title We supply a generous due date but many items are still returned late lend most AV items to mail libraries might change if we are overwhelmed with postage costs will lend ONF NFB videos and DVDs but no mass market or popular will lend reference if library will accept a short loan and in library use limit number of DVDs to 2 per patron Don t lend entertainment DVDs that have a one day loan period Don t lend high demand items even if available at time of request Sometimes don t lend our only copy if book has a lot of circulation Don t reserve if our customers have placed holds Don t lend new books for 3 months new DVDs for 6 months Will send photocopies in place of issues of periodicals or reference materials 0000000000 00 000 0 0 6 Which Loan period do you apply to the majority of items you lend through VDX a 3 weeks 2 gt 5 b 4 weeks 3 gt 7 c 5 weeks 23 gt 52 d 6 weeks 12 27 e Longer than 6 weeks 4 gt 9 REVIEW ADVISORY COMMITTEE RECOMMENDATION An adjustable default loan period established on VDX s shipped action screen should be
5. have the most current VDX user manual 28 64 o No do not have the most current VDX user manual 16 36 o did not respond to this question 0 gt 0 8 What date is in the footer of your VDX user manual o Only 17 of the 28 respondents that stated they had the most current VDX user manual actually had the current footer dated version of the manual Prepared by Southern Ontario Library Service July 2006 based on VDX version 2 7 4 9 Do you have supplemental topical user documentation that is available on the SOLS website in your VDX user manual o Yes use topical user documentation available from SOLS website 30 68 o No do not use topical user documentation available from SOLS website 13 30 o did not respond to this question 1 gt 2 10 How frequently do you visit INFO web pages to consult directories lists or user documentation a Once a week visit INFO website to consult directories or user documentation 8 18 b Every 2 weeks visit INFO website to consult directories or user documentation 4 gt 9 c Once a month visit INFO website to consult directories or user documentation 8 18 d Only visit INFO website when alerted of new user supports by email 22 gt 50 e did not respond to this question 27 gt 5 11 Do you receive INFO Admin emails from SOLS HelpDesk o Yes receive INFO Admin emails from SOLS HelpDesk 40 gt 91 o No do not receive INFO Admin emails from SOLS HelpDesk 3
6. 24 months 1 gt 4 96 b anything published in the past 12 months 16 36 64 c anything published in the past 6 months 20 gt 45 55 d anything considered a best seller regardless of pub date 14 gt 32 68 e Video 9 20 80 f DVD 13 29 71 g Audio Books tape or CD 21 gt 48 52 h Talking Books CNIB 8 gt 18 82 i Music CD 15 gt 34 66 4 Does your library limit the number of ILL items a patron can request within a time frame If Yes what is the limit o Yes the number of ILL requests is limited 26 59 o No there is no limit 18 gt 41 5 per day 4 per day 6 per week 5 per week 3 per week 2 current requests 5 Do you waive the number of items limit for special circumstances i e research o Yes number of items limit waived for special circumstances 30 gt 68 o No number of items limit not waived for special circumstances 5 gt 11 o did not respond to this question 9 20 6 For patron inquiry and notification do you a create patron user records within VDX 19 43 b maintain paper files of orders placed into the VDX system 24 55 c did not respond to this question 1 gt 2 7 Select the VDX Bibliographic Search profile that you use most consistently as your home or get started search profile select from drop down menu o INFO union catalogue 10 23 o Other self created profile 5 gt 11 o Geographic proximity profile 29 gt 66 o Did not resp
7. 7 o did not respond to this question 1 gt 2 12 Do you feel attending VDX user group meetings is would be helpful to review VDX functionality and talk with other VDX operators o Yes VDX user group meetings are helpful 36 gt 82 o No VDX user group meetings are not helpful 8 gt 18 o did not respond to this question 0 gt 0 Southern Ontario Library Service INFO HelpDesk September 2008 10 of 14 13 Briefly note what topics you would like covered in a future VDX user group clinic o advanced uses of the program I feel that there is a lot it can do that I don t know about Appropriateness of libraries including patron name and phone number on vex request Best practices for setting up ILLO cycle some libraries have no idea who has their books out charging and the public library act Checking Work Queue regularly renewals overdues Consistent Submissions on VDX use Book Club in title field Have emailed library directly re lost damaged book after trying to use message function on VDX how other libraries have automated ILL How other libraries process requests i e what they do with shipping sheets received lists etc How to avoid idle How to get rid of obsolete requests How to search further for not supplied If libraries could come up with a standardized lending policy what to lend etc monographic serial requests Ordering from OONL OTAR and OCUL refresher course privacy issues waivers for patron initiat
8. SOLS Van 262 988 626 63 2 4 to 1 4 072 39 239 50 SOLS Van 685 1934 1169 60 1 7 to 1 8 383 38 5 3 INFO SOLS Van 879 1 818 1 392 77 1 6to 1 2 515 30 1 INFO SOLS Van 337 1109 547 49 1 6to 1 lt 15 000 2 693 15 2 INFO SOLS Van 151 619 504 81 3 3 to 1 9 941 39 INFO SOLS Van 1082 1624 1154 71 1 1 to 1 18 Small 11 279 44 1 INFO SOLS Van 1352 1914 1481 77 1 1to1 Se 12 732 64 4 239 50 SOLS Van 988 1470 1001 68 1 0 to 1 11 636 41 INFO SOLS Van 2430 3530 3077 87 1 3 to 1 7 603 50 5 INFO SOLS Van 1053 1338 932 70 0 9 to 1 8 407 40 5 INFO SOLS Van 939 1734 1156 67 1 2 to 1 5 153 28 INFO SOLS Van 245 709 464 65 1 9 to 1 594 21 INFO SOLS Van 313 678 531 78 1 7 to 1 8 722 44 239 50 SOLS Van 5 534 2 947 2 712 92 0 5 to 1 11 558 47 5 INFO Canada Post 111 1 329 787 59 7 0 to 1 9 278 43 INFO Canada Post 397 1 075 817 76 2 1 to 1 5 357 51 INFO Canada Post Zportal user 1 140 820 577 70 0 5 to 1 20 501 55 5 z39 50 SOLS Van Zportal user 1 291 3 072 2 179 71 1 7 to 1 19 378 54 z39 50 SOLS Van Zportal user 1 402 3 271 1 939 59 1 4 to 1 15 287 65 z39 50 SOLS Van Zportal user 1 570 2 237 1 184 53 0 8 to 1 15 001 to 19 243 43 1 INFO SOLS Van 826 2 213 1 383 62 1 7 to 1 50 000 41 072 43 6 INFO SOLS Van 2 033 3 915 2 346 60 1 2 to1 13 Medium 48 948 48 2 z39 50 SOLS Van Zportal user 2 158 3 607 2 371 66 1 1to 1 10 SOLS 26 979 47 4 239 50 SOLS Van Zportal user 3 609 3 215 1 989 62 0 6 to 1 2 OLSN 31 546 65 5 z39 50 SOLS Van Zportal user 1 620 5 486 3 113 5
9. patron from ILL privileges 27 61 o did not respond to this question 0 gt 0 General Comment Section O O OO O QO 0 0 0 0 O O O O OO O O about banning patron we have denied interloan to patrons not in good standing with our library After discussion with staff that handles ILLO we would like to suggest that the User Manual should be updated and made more user friendly Asking the CEO to get Board permission to charge for non picked up items brought in on ILLO Customers really appreciate our ILLO services and in general treat the service with respect I love the work queue I think having a user group meeting is a fantastic idea Thanks I wish there was a way to combine search profiles when performing a search I find it can be very tedious and time consuming to search each profile separately for a difficult to find title Important service however very labour intensive INFO libraries should be listed under one catalogue not listed singularly in a lot of cases Suggest items on our Shipped lists for printout be arranged by shipping date This would save paper Regarding request submission to centralized ILL staff We enter patron information and desired title in Sirsi Symphony Sirsi Symphony generates reports for ILLO We are currently reviewing our procedures which would change some answers given in this survey we don t use the banning mechanism in the VDX patron user record as patron would be banned in our
10. the library Numbering on Standard Pick List is strange e g 11 of 3 19 of 1 Overdue reports for Lending and Borrowing report for answer to renewal requests a report of which books you lent have been returned standard Returned can be a waste of paper a small standard thank you note is easier process Borrower Idle requests daily 21 gt 48 process Borrower Idle requests 3 x week 6 gt 14 process Borrower Idle requests 2 x week 5 gt 11 process Borrower Idle requests weekly 5 gt 11 process Borrower Idle requests several times a month 5 gt 11 process Borrower Idle requests once a month 1 gt 2 did not respond to this question 1 gt 2 13 Do you understand why requests remain Idle O O O Yes understand why requests are Idle 40 gt 91 No do not understand why requests are Idle 3 gt 7 did not respond to this question 1 gt 2 Southern Ontario Library Service INFO HelpDesk September 2008 4 of 14 Results of INFO Interlibrary Loan Network VDX User Survey 14 How often do you check for and process Borrower Not Supplied requests o process Borrower Not Supplied requests daily 18 gt 41 o process Borrower Not Supplied requests 3 x week 6 gt 14 o process Borrower Not Supplied requests 2 x week 6 gt 14 o process Borrower Not Supplied requests weekly 7 gt 16 o process Borrower Not Supplied requests several times a month 5 11 o process Borrower Not Supplied requests once a month 2 gt 5 o
11. 49 815 60 13 239 50 SOLS Van 1 944 4 780 2 844 59 1 5to1 0 OLSN 50 231 35 10 z39 50 SOLS Van Zportal user 3 042 4 659 2 937 63 1 0 to 1 Southern Ontario Library Service INFO HelpDesk September 2008 14 of 14
12. 5 5 weeks 38 days from ship date 7 Do you allow extended loan periods for special requests i e patron travel book club titles o Yes allow extended loan periods for special requests 41 gt 93 o No do not allow extended loan periods for special requests 3 gt 7 o did not respond to this question 0 gt 0 8 Do you allow renewals on most items o Yes allow renewals on most items 39 89 o No do not allow renewals 5 gt 11 o did not respond to this question 0 gt 0 9 How do you circulate the ILL item to the requesting library a Check out lent ILL to a global VDX ILL all items out to one entity 28 gt 63 b Check out lent ILL to the library create account for each library 11 25 c Check out lent ILL to larger group such as Library on Route A B etc 3 gt 7 d Check out lent ILL with another method 2 gt 5 Southern Ontario Library Service INFO HelpDesk September 2008 7 of 14 Results of INFO Interlibrary Loan Network VDX User Survey Promotion Of Interlibrary Loan 1 Is there information about Interlibrary Loan Service on your library website o Yes information about Interlibrary Loan Services is on library s website 34 gt 78 o No information about Interlibrary Loan Services is not on library s website 9 20 o did not respond to this question 1 gt 2 2 Is there signage brochures bookmarks or other material available to your patrons promoting Interlibrary Loan Service
13. 7 1 9 to 1 28 617 58 z39 50 SOLS Van 5 652 7 054 6 107 87 1 1 to 1 17 646 64 1 INFO SOLS Van 468 2 945 1 711 58 3 7 to 1 51 082 61 z39 50 Canada Post 911 3 851 1 999 52 2 2 to 1 43 024 58 1 239 50 Canada Post 2 148 2 129 1 145 54 0 5 to 1 Southern Ontario Library Service INFO HelpDesk September 2008 13 of 14 Hours 50 001 to per Holdings Zportal user for 2007 1 00 000 Population week of shared via ILL Delivery branch Staff access 2007 Requests 2007 2007 2007 open branches Method patron issued ILL Borrows Received Lends Fill Rate Net Lender 4 Big 74 907 58 3 INFO SOLS Van 625 2 734 1 289 47 2 1 to 1 3 SOLS 75 670 68 3 z39 50 SOLS Van 2 335 3 501 2 295 66 1 0 to 1 1 OLSN 91 412 59 1 INFO SOLS Van 1 243 5 847 3 147 54 2 5to1 72 779 68 2 INFO Canada Post 788 1 776 1 029 58 1 3 to 1 178 178 66 5 5 INFO SOLS Van 1 350 7 182 3 741 52 2 8 to 1 Over 100 001 570 988 35 18 INFO SOLS Van 747 6 044 3 192 53 4 3 to 1 6 Large 144 128 65 6 z39 50 SOLS Van Zportal user 1 913 6 474 4 040 62 2 1to1 5 SOLS 124 091 49 3 z39 50 SOLS Van 1 757 6 277 3 481 55 2 0 to 1 1 OLSN 207 959 66 10 z39 50 SOLS Van 2 426 7 357 4 248 58 1 8 to 1 102 617 58 3 z39 50 Canada Post Zportal user 885 3 601 2 084 58 2 4 to 1 4 County 60 310 40 18 INFO SOLS Van 2 104 3 770 _2 662 71 1 3 to 1 57 131 35 12 z39 50 SOLS Van Zportal user 1 017 3 799 2 321 61 2 3 to 1 4 SOLS
14. DX bulk action to process requests 9 gt 21 o did not respond to this question 0 gt 0 4 Do you use VDX work queue to process requests o Yes use VDX work queue to process requests 35 gt 79 o No do not use VDX work queue to process requests 9 gt 21 o did not respond to this question 0 gt 0 5 Do you use the Media interloan list on the SOLS website to determine which libraries lend a particular non print format o Yes use Media interloan list to determine who lends particular formats 26 59 o No don t use Media interloan list to determine who lends particular formats 18 41 o did not respond to this question 0 gt 0 Southern Ontario Library Service INFO HelpDesk September 2008 9 of 14 Results of INFO Interlibrary Loan Network VDX User Survey 6 Briefly note any VDX functions that you would like more training on o media loan list didn t know it existed o Cancel pending cancelling requests o customizing personal search profiles i e an up to date list of libraries that will lend DVD o How to best use the Work Queue o How to search with optimum results o there may be functions that am unaware of that could benefit the service provide o monographic serial requests o Not sure if it applies but we re hoping to circulate our ILLs via our library s ILS o Ordering from National and Provincial Archives o refresher on everything o statistics 7 Do you have the most current VDX user manual o Yes
15. branch patrons to the centralized ILL location staff for input into the VDX system N B 33 of respondents use more than one method a paper form ONLY method of collection no other method used 7 gt 16 b paper form sent to centralized ILL location staff other methods used also 17 gt 39 c request details faxed to centralized ILL location staff 4 gt 9 d request details emailed to centralized ILL location staff 12 27 e library s intranet form generates email to centralized ILL location staff 1 gt 2 f library s website form generates email to centralized ILL location staff 10 gt 23 g remote staff log in to VDX account to issue requests directly into system 27 gt 4 h remote staff log in to a Zportal end user account to issue requests 6 gt 14 directly into VDX system on behalf of local patrons i patrons issue request themselves using a Zportal end user account 4 gt 9 2 In general will you request anything the patron asks for as long as you do not own it o Yes absolutely no restrictions whatsoever 11 25 o Yes only restrict requests for new bestsellers 8 gt 18 143 o No restrict borrowing on several levels 25 gt 57 Southern Ontario Library Service INFO HelpDesk September 2008 2 of 14 Results of INFO Interlibrary Loan Network VDX User Survey 3 Select any of the ILL borrowing restrictions that apply at your library WON T WILL REQUEST REQUEST a anything published in the past
16. did not respond to this question 0 gt 0 15 Do you create a brief catalogue record in your system for circulating ILL items to your patron o Yes create brief catalogue record to circulate borrowed ILL item 19 gt 43 o No do not create brief catalogue record to circulate borrowed ILL item 24 54 o did not respond to this question 1 gt 2 16 If patron pickup location is a branch describe item transfer method to patron pick up point a Daily internal inter branch courier 4 gt 9 b Internal inter branch courier 4 x a week 2 gt 5 c Internal inter branch courier 2 x a week 1 gt 2 d Internal inter branch courier frequency not specified 11 25 e SOLS inter branch Courier Service contracted 2 gt 5 f Staff or volunteer delivered to branch 6 gt 14 g Mailed to branches 3 x per week OLSN library 1 gt 2 h did not respond to this question do not have branches 24 gt 54 17 Methods used for patron notification to pick up received ILL item N B multiple methods used by some respondents a staff phone call used as the ONLY notification method to pick up ILL 27 gt 61 b staff phone call notifies patron to pick up ILL other methods also 39 88 c circulation system generated phone call notifies patron to pick up ILL 5 gt 11 d VDX generated email notifies patron to pick up ILL 9 20 e circulation system generated email notifies patron to pick up ILL 8 gt 18 18 Has your libra
17. ed vex reminding libraries to specify material format when requesting illo items Re occurring problems lending requests for items not owned Searching techniques Streamlining workflow technology updates trends affecting ILL service why does rota end when we know it s there Or E OO t E S AE o 0 Or O2 20 S O OF 0 OOO Range Of Borrowing And Lending Beyond The Network 1 Are all of your requests submitted to Ontario Public Libraries using VDX o Yes all requests are submitted to Ontario Public Libraries that use VDX 1 2 o No all our requests are not within INFO some go outside 43 gt 98 o did not respond to this question 0 gt 0 Do you use VDX to send requests to libraries other than INFO libraries Select all that apply o Use VDX to request from Library and Archives Canada OONL 40 gt 91 o Use VDX to request from Archives of Ontario OTAR 34 gt 77 o Use VDX to request from Ontario Universities OCUL sites 35 gt 79 o Use VDX to request from Quebec Universities CREPUQ sites 9 gt 20 o Use VDX to request from Other non publics in Ontario 8 gt 18 o Use VDX to request from Other publics and non publics out of province 15 gt 34 o Occasionally have requests that are sent Out of Canada i e US locations 2 gt 4 Have you ever lent an item from your library to any library other than an Ontario Public Library o Yes have lent to a library other than an Ontario public library 35
18. erson designated as the principal ILL operator 2 Is ILL the principal ILL operator s only job in the library o Yes ILL is the only job in the library 3 gt 7 o No not only job in the library 41 gt 93 3 How many hours per week do you spend on ILL o 2to5 hours per week 7 gt 16 o 6 to 9 hours per week 6 gt 14 o 10 to 14 hours per week 7 gt 16 o 15 to 20 hours per week 12 27 o 24 to 30 hours per week 6 gt 14 o 35 hours per week 3 gt 7 o 60 hours per week 3 part time staff 1 gt 22 o Did not respond to this question 2 gt 5 Southern Ontario Library Service INFO HelpDesk September 2008 1 of 14 Results of INFO Interlibrary Loan Network VDX User Survey 4 Does your library have staff trained to back up ILL operations if the principal operator is absent for more than a few days o Yes have trained backup 41 gt 93 o No no backup available 3 gt 7 5 In the absence of the principal ILL operator backup staff a continue full and normal lending function 33 gt 75 b VDX rota suspension if ILL lending will not be performed 10 23 for more than 4 working days c did not respond to this question 1 gt 2 6 In the absence of the principal ILL operator backup staff a continue full and normal borrowing function 32 gt 73 b perform minimal borrowing activities 11 25 c did not respond to this question 1 gt 2 Borrowing Practices 1 How does branch staff get ILL requests from local
19. ond to this question 0 gt 0 Southern Ontario Library Service INFO HelpDesk September 2008 3 of 14 Results of INFO Interlibrary Loan Network VDX User Survey 8 Have you created any custom personal search profiles O O Yes have created custom search profiles 19 43 No have never created a custom search profile 25 gt 57 9 Would you appreciate an explanation of how VDX creates a rota for a request O O O Yes would like rota building explained 24 55 No do not want explanation of rota building 19 43 did not respond to this question 1 gt 2 10 Which VDX standard reports do you routinely use a b c d Standard Pick List 35 80 Standard Shipping Report 41 gt 93 Standard Received Report 24 gt 56 Standard Returned Report 32 gt 73 11 Additional comments improvement suggestions for VDX standard reports O O O O 0 O O O O O 12 How often do you check for and process Borrower Idle requests O O O O O O alphabetize library names in Returned report fix return mailing label for Ontario Archives to show their address rather than borrowing library I would like it if the monthly statistic report only printed this year and not 2 pages of info include call numbers for every request on pick list Information on reports should be compacted to save on paper e g more items on a sheet National Library Code should be on the Received along with the long name of
20. own circ system if they had lost or damaged an illo item We find a few libraries mail back the books even though we are on courier We find some libraries do not include a shipped report page We found addition of Shipping Tool step has significantly increased the steps required to ship an item we would like a refresher course When printing the request form on the requester page we routinely print many pages of single lines even when instructing the printer to choose 1 page only Waste of paper Would like demonstration of link on library s catalogue to INFO resource sharing network catalogues Would like to have access to more of the cloth bags Would like to spend more time on ILL but unfortunately it is only one of many duties Southern Ontario Library Service INFO HelpDesk September 2008 12 of 14 Network Participation Policy Review Project INFO Interlibrary Loan Network VDX User Survey Library Information for 44 library survey group Library name removed for anonymity Bold Also an Advisory Group library Hours Zportal user for per Holdings branch staff 2007 Population week of shared via ILL Delivery access patron 2007 Requests 2007 2007 2007 2005 open branches Method issued ILL Borrows Received Lends Fill Rate Net Lender 6 460 47 INFO SOLS Van 667 1 919 1 181 62 1 8 to 1 7 888 28 2 INFO
21. quests you routinely receive a Is low could take more than the average currently received 4 gt 9 b Is just about right is manageable 32 gt 73 c Is too high and overwhelming at times 8 18 4 Select any of the ILL lending restrictions or practices that apply at your library WON T WILL LEND LEND a anything published in past 24 months regardless of local demand 1 gt 2 98 b anything published in past 12 months regardless of local demand 12 gt 27 73 c anything published in past 6 months regardless of local demand 14 gt 32 68 d anything considered a best seller regardless of local demand 15 gt 34 66 e fragile rare and reference items 32 gt 73 27 f Microfilm 22 gt 50 50 g periodicals 21 gt 48 52 h Video regardless of delivery mechanism 15 gt 34 66 i Video if have to mail not covered by LBR 8 18 j DVD regardless of delivery mechanism 18 gt 41 59 k DVD if have to mail not covered by LBR 8 gt 18 Audio Books tape or CD regardless of delivery mechanism 12 gt 27 73 m Audio Books tape or CD if have to mail not covered by LBR 17 gt 38 n Talking Books CNIB regardless of delivery mechanism 9 gt 20 80 o Talking Books CNIB if have to mail not covered by LBR 3 gt 7 p Music CD regardless of delivery mechanism 15 gt 34 66 q Music CD if have to mail not covered by LBR 6 gt 14 Southern Ontario Library Service INFO HelpDesk September 2008 6 of 14
22. rvice INFO HelpDesk September 2008 8 of 14 Results of INFO Interlibrary Loan Network VDX User Survey 5 Do you think a link on your library s catalogue to INFO resource sharing network catalogues would be useful to your patron s awareness and use of Interlibrary Loan Services WWV For example If you did not find what you are looking for in our catalogue try Interlibrary Loan link taking a user to a description of Interlibrary Loan Services at your library and search access to the catalogues of Ontario Public Libraries o Yes link from library catalogue would be useful for patron access to ILL 36 gt 82 o No would not have a link from library catalogue for patron access to ILL 5 gt 11 o did not respond to this question 3 gt 7 VDX User Skills 1 Current principal ILL operator training a Principal ILL operator was trained by OLS staff workshop or online tutorial 29 66 b Principal ILL operator was trained by library staff in the job before them 13 gt 29 c Principal ILL operator was self trained 2 gt 5 2 Do you feel sufficiently trained for day to day VDX operations o Yes feel sufficiently trained for day to day VDX operations 43 gt 98 o No do not feel sufficiently trained for day to day VDX operations 1 gt 2 o did not respond to this question 0 gt 0 3 Do you use VDX bulk action to process requests o Yes use VDX bulk action to process requests 35 gt 79 o No do not use V
23. ry implemented patron initiated ILL o Yes we have implemented patron initiated ILL 11 25 o No we have not implemented patron initiated ILL 33 gt 75 o did not respond to this question 0 gt 0 19 If No would your library be interested in a demo of the patron interface to VDX so you can consider it for the future o Yes interested in a demo of the patron interface to VDX 22 50 o No not interested in a demo of the patron interface to VDX 10 gt 23 o did not respond to this question 12 27 Southern Ontario Library Service INFO HelpDesk September 2008 5 of 14 Results of INFO Interlibrary Loan Network VDX User Survey Lending Practices 1 Does your library confine lending volume to be in sync with your borrowing volume i e lend as much as you borrow o Yes lending volume confined to be in sync with borrowing volume 2 gt 5 o No lending volume not confined to be in sync with borrowing volume 42 95 o did not respond to this question 0 gt 0 2 How often is the ILL lending function consistently staffed N B Working day any day the library is open Monday to Friday VDX does not count Saturday or Sunday as working days a ILL lending function consistently staffed every working day 39 88 b ILL lending function consistently staffed every second working day 5 gt 11 c ILL lending function consistently staffed every 3 working day 0 gt 0 3 Do you feel that the number of lending re
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