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LinkPoint Central User Manual

1. 14 33 54 Duplicate Transaction eder rettet 14 33 54 E ECI Electronic Commerce Indicator 1 14 27 E mail Notification eere 32 33 62 E mail RECEDES tuu E 5 47 Expand All SubsechOns soi 11 sfs Forced Ticket eiii 15 25 27 38 Fraud 1 5 6 14 23 28 36 37 44 47 49 50 51 52 53 34 55 59 OCHII Pa 6 47 49 50 51 52 53 54 55 Ne GOWA tar 26 60 Getting Around LE Central rh tes 4 9 Glossary Of Terms iaa 9 09 H Help A tetas 50 6 9 10 15 14 15 22 23 90 07 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 How To Pay Other Transaction Functions 24 28 38 POS Related Transaction Functions 24 How To Read This Manual err 3 zs Independent Sales Organization ISO 60 Iristalltri BEs islas 60 INterehanse Fec sr T 60 Introducing LinkPoint Central 1 14 IP AUFeSS ta 49 52 54 60 DET AAA ES 52 60 ISS HO A cives acu te esie aeter tita eere 37 61 Left Menu Box 4 9 10 11 17 24 26 28 38 40 41 43 44 46 47 57 LAOS RRE A ERE 36 LinkPoint Basic 6 11 17 19 47 48 55 56 57 AUS AO adios 47 55 Links To Other Useful Resources 57 Live Mode 0 din ttiv aei dcetuge ui decet eet sc tros 11 LP A vut dito d i acc aec en 5 8 12 18 58 LOC
2. gt LinkPoin ERNATIONAL linkpoint com LINKPOINT CENTRAL LPC V5 4 USER MANUAL Version 1 01 LinkPoint International Inc SOFTWARE LICENSING AGREEMENT LICENSE LinkPoint International Inc LinkPoint hereby grants you the right to use all or a portion of the Software accompanying this License regardless of media and the related Documentation This license does not grant you any right to any enhancement or update to the Software and Documentation You may obtain enhancements and updates if available at LinkPoint s then current terms and conditions RESTRICTIONS Any copy of the Software or derivative works made by you shall be subject to this Agreement The copy or derivative work shall contain this license as well as related Documentation as well as all notices regarding copyrights trademarks and other proprietary rights that came with the original Software and Documentation This Software is protected by the copyright laws of the United States and international copyright treaties You may not rent or lease the Software You many not reverse engineer decompile or disassemble the Software TITLE Title ownership rights and intellectual property rights in and to the Software and Documentation and derivative works if any shall remain in LinkPoint TERMINATION This Agreement may be terminated immediately by the non defaulting party if either you or LinkPoint default in its obligations Upon any termination of this A
3. 1 LinkPoint Central i Customization Reports VLP Admin Support Log Out unu 2 ay Virtual LinkPoint m 4 Point of Sale Ticket Only Return s Required fields Optional fields N Order Information i D dme 16 Help i Order number 123456789 Purchase Order number 987654321 In Shipping Type leds 7 i 7 Shipping Amount 0 00 j Tax no FT Tax Exempt VAT for international orders Total amount IE 00 00 tax shipping included Payby lr Check dado Mail Order Telephone Order Y Type of transaction Sa M Are you swiping the card TT Yes Credit card number ATA Expiration date oz 2001 7 Card Code 887 Code not on card lr Customer Contact Information lr Shipping Address lr Make recurring for Credit Card Sale Transactions ONLY lr Desired Response for test transactions lr Comments Figure 3 An overview of the screen layout 1 Main Menu Bar 5 Test Mode Indicator 2 Left Menu Box 6 Current Expanded Subsection 3 MyLinks and Help 7 Data Fields with labels 4 Current Section Title 8 Function Buttons 2001 LinkPoint International Inc 9 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 The Main Menu Bar Near the top of the screen to the left you will find the Main Menu Bar Figure 4 Customization Reports VLP Admin Support Log Out
4. Figure 4 The Main Menu Bar It contains links to all the main features of LPCentral Customization Reports VLP Admin and Support as well as a Log Out feature for security purposes Customization is a feature planned for release in the very near future This menu bar is always accessible from any page in LPCentral Click on any menu entry in the Main Menu Bar to go to that section Hold your mouse over any menu bar entry to see brief details of that section The Left Menu Box ae S S On the left side of the screen is another menu area the Left Customization Reports V Menu Box Figure 5 containing all the menu entries in the Admin ae current section It will change to match each section chosen from the Main Menu Bar in this instance Admin General Admin i 4 The name of the current section appears at the top of each page and also at the top of this menu area click on this name to Change Password i i instantly return to the main page of the section Lwe Test Mode EET Settings Visit pages within the section by clicking on the menu entry in View Agreement the Left Menu Box or by returning to the section main page and clicking on the appropriate link there LinkPoint Basic MyLinks and Help Your Site URLs ld At the bottom of the Left Menu Box you will always find two MyLinks gt helpful things the MyLinks drop down list box and the word Help Figure 5 Help MyLinks is a feature planned for
5. A radio button is available for you to indicate whether you received the order over the internet Card Code also called CVV2 or CVC2 a 3 digit number on the back of the credit card or a 4 digit number on the front of the card Customer ID number a timesaving field that will soon enable you to look up data for your frequent customers Purchase order number using this field can save you money on purchase card transactions and help you track multiple transactions against one purchase order Shipping type a field to track what method you re using to ship goods e g FedEx Third Class Mail UPS Ground Desired response when you run test transactions you can pick whether you want the transaction to be approved declined or declined because of fraud Fewer Transaction Pages To streamline your work Virtual LinkPoint now has fewer pages Here s a quick summary of the new pages with their associated transaction types to do this transaction Sale transaction Point of Sale page Authorize Only transaction Point of Sale page Forced PostAuth a k a Forced Ticket transaction Point of Sale page Recurring a k a Periodic Billing transaction Point of Sale page Return transaction Return page PostAuth a k a Ticket Only transaction PostAuth page Credit transaction Creditpage for Virtual Check transactions all Virtual Check transactions Point of Sale page Expandable Sections If you re using Internet Explorer version 4
6. 1 01 0601 2001 LinkPoint International Inc Virtual LinkPoint Transaction Result Point of Sale Ticket Only Return Credit Transaction Information Transaction status APPROVED Date and time of transaction Fri Apr 20 12 16 10 2001 Approval code YNAM 12 2398 123 30924953909 433 Order Information Order number 123456 Tax 0 00 VAT 0 00 Total amount 100 00 Credit Card Information Type of transaction Return Are you swiping the card No Credit card number 4111111111111111 Expiration date 07 01 Customer Contact Information Customer ID Number Customer name John Doe Street address 123 Any Street Suite 400 Any Town TX 00000 Country us Phone number 800 555 5555 Fax number 800 555 5000 E mail address anybodyeanywhere com Next Transaction Figure 35 A successful Return transaction The Approval Code is discussed in the section entitled The Approval Code and AVS To continue with further returns click on Next Transaction or access any of the other features of LinkPoint Central through the Main Menu Bar or the Left Menu Box 2001 LinkPoint International Inc 43 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Submit A Credit Transaction A Credit is used to return funds to a customer s credit card from an earlier completed transaction that took place outside the LinkPoint system Credit transactions are marked as Returns in your reports Because there is some inherent ri
7. 14 DUOS Dutra tesa A ea e DN LL 4 9 12 33 zs Care Code quise edes dM ae Fu cai 14 28 Card Code Not Present eee 28 Change Your Password 6 14 16 17 47 48 Changing Your Password In LinkPoint Basic 17 Chatsebaek totos eade er euis A 1 36 59 Check 15 23 24 25 26 28 29 30 32 33 39 42 45 46 61 62 OD ree 28 Class C Address ee 49 52 54 60 Ba articles 52 Closme The Dra tl 25 61 2001 LinkPoint International Inc INDEX 63 Commerce Service Provider CSP Configure Your LinkPoint Central Fraud Settings 49 mundi EU 25 27 32 39 42 49 Conventions Used Confirm Create Reports Credit 3 5 14 15 23 24 25 26 27 28 32 36 38 39 41 44 45 46 48 49 50 54 59 60 61 62 Credit And Purchasing Cards 15 Credit Card 3 5 14 23 24 25 26 27 28 32 36 38 39 41 44 48 49 50 54 59 60 61 62 Current Mode Indicator 11 Customization saira enaa 5 10 18 19 OVE uetus eed INN RE reU ODE 14 23 28 37 VOV arial om ble A uu eeu 14 23 28 97 CVV2 CVC2 Response Code 37 D Data Fields andara 9 11 29 Denary base 10 numbers 52 60 Desired Response Test mode only 11 14 33 Piscoant Kie rt 1 27 60 Duplicate Lockout Time
8. INVITE OD a Sco a tede eed eed rSof 61 D LOI 61 TEC VO GIGI T RE 61 Dl A HO 61 perenne n e e 61 O re ee er er O eer 61 Terminal ID TID Nun Der d cose pae om dieat bexsnids adm La dido tix b o Ort es itat ics aio nU 62 Bates cin al ON TOR ERR RT RU 62 TABLE OF FIGURES Figure 1 LinkPoint Central Announcement Pages ceni desees dis 2 Figure 2 Accessing LinkPoint Central through LPCentral a Login page eee 7 Figure x An Overview Ol tie Screen lay Oui odes top Lor epus toni as 9 Fiore cA Tie d paria 10 Iigure5 The Wert Menu BOX catar Dott dera Quaeso dt dep dable 10 Figure 6 Expandable Collapsible SuDSOCUOFPS eios onde t oed pio etd il eeu ebbe ioo Ede depu 11 Figure 7 LPCentral First time Access the Welcome l age estes reta etie a pu aat oad 13 Figure 9 Change your pass Wordenia nE A N AA E 16 Eure Passwokdeuecessrully cali 17 Figure 10 Ihe Reports WiC OW omenen anan a ERR A A lis 20 Figure 11 VEP Order Intormation showing Test Mode rer io ers ette e Ee 21 Figure 12 Shipping Address unexpabicledeoussadensnuasbsciza dues eden tetesseb eat sd aa 22 Figure 13 and expanded Also shown is a pop up information box eee 22 Figure 14 An example of label and arrow color change eene rennen 23 Figure 15 Order Information 56cllofbu c ecent en uestes a pas bes rovs eae ko t Dt EP ON Du etia ad 24 Figure 16 Credit Card subsection for
9. rs O A cube PCM MI Lee eee oe eee AAT 8 GETTING AROUND EPCENTRAL 00 At e t Isi eoi IUe ema su Eno diee s MUI uu eso dede 9 Tre Mart Ment Diana tits dada li 10 AE AS AA A IN MM UI ULM SEU CIE LN SLE CC 10 IVE lett Seat He Potasio ls alicia 10 Cie VIVO es di ad dea le cdo 11 Current Expanded Sus id 11 DA A E E T T N 11 Funcion DUON nakaa a aaa aaa aaan 12 Other Venus Ava Dle ind 12 The Welcome Pates 12 FIRST IME ACCESS THE WELCOME AGE cuid 13 Prowse r Requirements misiones ida 14 Change Your Password Ree ularly steel ala llcdo 14 New Hields A d Features Lo Help YOU pt laica 14 obreamtne Y OU V Orta dd ti 15 Por Ereditana T urchasme Cards sebo eo 15 Por VmtualCheck Transactions ett Rotor a a a e be ie dut beta Ue bo dabut usen OuedUoe 15 MP Oved eadabI socis T E Out EE er tee ep Apt Bend errr 15 PassWord Gub POS TOS respeto nla sastre lares tte Gu ca et thes 16 Changing Your Password m Lank Point Dasicunstic iii 17 LATER ACCESS MANAGING YOUR STOREFRONT sssscssssssesssscssescsssscccsssssssssssesesesseseesesseseees 18 Customize Y OUE OOO tad ile ia epale setae 19 Cree eei Pre 20 Nica lib V LP sete seges bee aida 21 Introduce Vir tor oe A es AUR AO NC di Eoi te DE s 21 Brief Overview OF Pea WATS c 21 Enter Order Into ato nta dialc dera dolares 24 How To Pay POS Related Transaction Functions eese enne 24 pet Up Rayment Dy Credit Card acedieoteadteito et pd RU oobis aa
10. 0 or better you ll also notice that most sections of the VLP pages can expand and contract with a click of your mouse so you can focus on filling out one section at a time Make sure you open up the Order Information and Pay by sections to ensure you don t miss any required fields Figure 7 LPCentral First time Access the Welcome Page The Welcome Page is only shown to you on your very first successful login It contains useful advice and information including details of the new fields you will find on your Virtual LinkPoint pages The next time you login in successfully and for subsequent logins you will be taken instead directly to your Virtual LinkPoint VLP Point of Sale page ready to begin entering transactions All the information shown on the Welcome Page is available under Help 2001 LinkPoint International Inc 13 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Browser Requirements The browser requirements for using LinkPoint Central are discussed in Introducing LinkPoint Central The information is included on the Welcome Page as a reminder that LPCentral is designed to be used with versions 4 0 or later of either Microsoft Internet Explorer or Netscape Navigator and support for javascript must be enabled for everything to work correctly Change Your Password Regularly After you have read through the information on the Welcome page you should click on Change Password when you will be given
11. 24 Transacuon Type Delitos E 25 sale includins Recurrino or PeriOdie Dll 25 Atthorze Only TERA alli des 25 Forced ek da 25 Ticket Only Capture or FoS FAU catolica ia 26 Reta A ia 26 O ME TE 26 pet Up Payment Dy Virtual CHECK eheu rr DRE ieu toa REPE tuv sa dra eio tota tate I btt tod edt t tb bates fios 28 Enter Customer Contact toral itineris ic esed loe bdo cado teas 30 Enter Sn pine Ade desconoce CUN Sad dudit NR e NUM Id ar en dedu Ret tn cele 31 Make A Transaction Recurring formerly Periodic Billing eene 32 Run Test Transactions Set The Desired Response qn 33 Record Your COMINGS rd ii ri 33 Submit The POS Forni Por C oni Pratl On eat nipd tallo 33 TheApproval Code and AVS aliados 36 Litas ccr 36 Table ot Possible A V9 Codes cat as 37 The Approval Coden VV EVO a e od e or Tablevot Possible CVV 2 CV C2 Response Codes isis 37 Other Fransachon FUNCIONS osuere taco AAA Ad 38 Submit Licket Only Transaction di ted iue di 38 Dubimit A Return Trans acuosa cn 41 po 14 0 6 UH aM Crediticia dali 44 Adimumster Your Link Orit Central Seti s onte bcebuititu bp A 47 Chinese a oU Las Words ee ree ere oer a Neen ud Tee are RT ea N iones 48 Swier lolive Or Pest M ge 2 ae e cds 48 Conticure Your LinkPoint Central Fraud Sein es ose uo ftri dI eei edi e e er e es A 49 BIOGAS FOCI AE Cia TH 49 block IN AUN Sasi statute ueste ub uu M MOL EE M MIEL RM UA 50 block AR ES MI Ades ia
12. 38 Pre A ULP s s eve vede a ve e EAT 15 25 Purchase Order Number 4 14 15 24 Purchase Card coena ae pee 14 15 59 OWERTY Keyboard compara tih omi 3 5 61 R Record Your Comments eene 33 39 41 Remove Blocked Items 50 51 52 REDOTES raionet 4 5 10 18 20 25 26 33 41 44 Response Code pia 28 37 Retail OWI PE a ERE 1 3 5 14 27 28 Return 4 10 15 24 26 38 41 42 43 44 48 55 Run Test Transactions Set The Desired Response 33 ES Sale 3 4 5 8 T1 13 15 18 23 25 26 27 28 32 90 38 62 Det Ee melib Leere cce poet dis era ecu dead ned ed em due 59 61 Start Date Make Recurring sss 32 61 SUD Cee 44 SUD A REEI iii e qb io im 41 Submit Ticket Only oir 38 OU DDOPBL dem 3 5 6 10 14 18 20 22 28 56 57 Support HONE diia 57 Switch To Live Or Test Mode 48 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 E EZ Telephone Order uice mt eer 1 14 27 Terminal ID TID Number n 62 Test Mode tratada atia 6 9 11 21 33 48 PRES HON s 5nosatesns e e Neo t a e 32 62 Ticket Only Capture Or Post Auth 4 15 24 25 26 38 39 40 Time always CST AA EATS 58 Transaction 1 5 14 15 21 24 25 26 27 28 30 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 59 60 61 62
13. Agreement This Agreement shall be governed by and construed under California law as such law applies to agreements between California residents entered into and to be performed entirely within California except as governed by Federal law This Agreement will not be governed by the United Nations Convention of Contracts for the International Sale of Goods the application of which is hereby expressly excluded LinkPoint International Inc P O Box 2048 Simi Valley California 93062 2048 TABLE OF CONTENTS INTRODUCING LINKPOINT CENTRAL 2 6 60 0252696205 eee etu eos doa eee tareas eoe rica doo debo tuv 1 PRT 2 10 lt ONO PERICO E R AA E E E 1 ZACEOUDE EQ UITEMENES llar letal aio lr lean las 1 A CUT UNE 1 slept e M 2 browser Requite ment castos oed ten Specsa aiii 3 How To Read bis Man tado eds 3 Conventons Sette cos ta dtsuet rion nea En Ho ann CC TTT ORI eon epee on Te Stu RT ente 3 References To Parts Of This Document Or External ResourceS oooccccccccccnnnonanananannnononoccnononnnanannonnnnnos 4 Main Menu Dardo 4 Ee eV CTE PP A M M LM L 4 A A Eu A EE E A E 4 O ee A O O a 4 NEEL A O A A A eo eaqui nate 4 Dd A a LET IRE ce ct 4 Whati TankPoint Central anni 5 What cam Yxou bo In EmkPomnt Central a eoo dida 5 Process Transactions The Way You Want From Anywhere eese rennen enne 5 Manage Your Link PO mMtAcco Oti 5 ACCESSING LINKPOINT CENTRA Lina ia 7 nl O A RE 8
14. BIN Bank Identification Number is that portion of a credit or purchasing card number that identifies the issuing bank for that card Chargeback A chargeback is a forced refund to the customer via the merchant s bank account Chargebacks can occur with any type of business but they are more prevalent for Internet businesses because of the increased opportunity for fraud Commerce Service Provider CSD A Commerce Service Provider CSP provides merchants with a variety of e commerce related services such as web hosting transaction processing capability and the software they need to successfully sell products over the Internet CSPs service a large segment of the online business community 2001 LinkPoint International Inc 59 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Denary Numbers The Denary numbering system is based on multiples of ten rather like the decimal system The decimal system however allows fractional numbers 1 2 123 45 where the fraction is separated from the whole number or integer by the decimal point note that some European countries use a comma in place of the period Denary numbers are whole numbers or integers no fractions and are used in IP addresses a method of uniquely identifying a given computer connected to a network such as the Internet Groups of denary numbers are separated by periods 92 123 77 101 making them look like decimal numbers but they behave differentl
15. Declined Duplicate tm O 2001 LinkPoint International Inc 14 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Streamline Your Work To help streamline your work VLP now has fewer pages Below is a summary of the new pages with their associated transaction types For Credit and Purchasing Cards To conduct this type of transaction Go to this VLP section Sale Transaction Point of Sale Authorize Only Pre Auth Transaction Point of Sale Forced Ticket Transaction Point of Sale Recurring a k a Periodic Billing Transaction Point of Sale Ticket Only Post Auth Transaction Ticket Only Return Transaction Return Credit Transaction Credit For VirtualCheck Transactions To conduct this type of transaction Go to this VLP section All VirtualCheck Transactions Point of Sale Purchasing cards are autodetected by LinkPoint Central by what is known as the BIN Bank Identification Number which means that certain fields change from optional to required Please make sure you provide information for Order Number Purchase Order Number and Tax if the transaction is tax exempt check the Tax Exempt box Improved Readability When viewed with Internet Explorer certain subsections of the new VLP pages can expand and contract with a single mouse click allowing you to focus on filling out one section at a time In many instances pop up menus are available providing brief information about items on a page If you us
16. Internet Explorer File Edt View Favontez Tools Help Reports For Wiew Orders Wiew Transactions view Item Sales Statistics Merchant Fraud Protection View pales Tax Wiew Credit Card Batches Wiew Check Batches View Active Periodico Bils Merchant Reports Administration Virtual LinkP oint Help Pe E Done IS Internet 2 Figure 10 The Reports window For detailed instructions on using Reports see the separate manual available for this feature downloadable from the web site www linkpoint com click on Support and look for the Reports entry under Manuals When you are finished with this feature remember to close the window 2001 LinkPoint International Inc 20 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Virtual LinkPoint VLP Introducing VLP Virtual LinkPoint is a virtual version of a Point of Sale POS terminal This is where you come to enter transaction details Virtual LinkPoint Point of Sale Point of Sale Ticket Ony 4 Required fields Optional fields Credit Order number Purchase Order number Shipping Type Shipping Amount Tax VATifor international orders Total amount Transaction origin Type of transaction Are you swiping the card Credit card number Expiration date Card Code lr Customer Contact Information l Shipping Address lr Make recurring for Credit Card Sale Transactions ONLY b Desired Response for test transactions C
17. Personal Checking Personal Savings Business Checking and Business Savings The Transit Routing Number identifies the bank at which the customer holds the account and is always found between a pair of identical symbols ts The Check Number is usually found in the top right corner of the check and may also appear on the bottom line beside the Transit Routing Number and the Account Number The Complete MICR Magnetic Ink Character Recognition Number is just an aggregate of the Transit Routing Number the Check Number and the Account Number When you enter the Complete MICR Number in the appropriate field the special symbols should be replaced with letters as shown in the table below ETA TIR DAI Finally check the box certifying that you have the proper authorization from the customer to initiate an ACH Automated Clearing House debit from their account for the amount specified If you do not check the box the transaction will be declined Proper Authorization is one or more of the following o astatement in writing from the customer that is signed or similarly authenticated by the merchant o aform or other document that can be readily identified as an ACH debit authorization by the customer Note that payment by check may take up to seven days to clear When you have completed the information for payment you are ready to proceed to the next subsection Enter Customer Contact Information The Customer Contact Inf
18. clicked upon the arrow changes to point downward and the expanded choices are revealed Clicking again reverses the process This feature is not presently available under Netscape Navigator Figure 12 shows an example the Shipping Address subsection unexpanded Virtual Li Point of Sale lr Make recurring for Credit Card Sale Transactions ONLY Ticket Only i lr Desired Response for test transactions Return Credit l Comments MyLinks 7 Figure 12 Shipping Address unexpanded While Figure 13 shows the same subsection after expansion It also shows an example of a pop up information box produced by holding the cursor over the arrow or text Mu Point of Sale Copy bill Click to show hide shipping address fields M Yes Ticket Only rg Return Credit Shipping street address Ship to this person City State Country Zip Postal Code Figure 13 and expanded Also shown is a pop up information box O 2001 LinkPoint International Inc 22 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Some selections are mutually exclusive for example in the Pay By section either Credit Card or Check may be expanded but not both Where one has been selected and the subsection hidden again the appropriate label and the arrow indicate that fact with a change in color the text becomes yellow and the arrow green see Figure 14 Virtual LinkPoint Figure 14 A
19. foo tax shipping included Figure 6 Expandable Collapsible subsections Current Expanded Subsection Using the VLP Point of Sale page as an example subsections are capable of being expanded or collapsed but only if viewed with Internet Explorer to allow you to focus on the subsection in hand Figure 6 shows such a subsection and also shows data fields to be completed by you where appropriate The downward pointing arrow next to the legend Optional Fields allows you to expand all subsections at once if you need to Data Fields Descriptive labels to the side of the data fields are color coded to indicate whether the fields are required or optional and a reminder of the color coding is always present towards the top of the page Figure 6 O 2001 LinkPoint International Inc 11 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Function Buttons Function buttons appear on almost all pages They allow you to do things like continue to the next screen or exit what you re doing and lose all changes or submit a set of data for validation and so on Figure 3 shows a page with two such buttons One is labeled Continue while the other is labeled Clear Form both of which should be self explanatory Other Menus Available In some cases there are additional links in the body of the displayed page For example on the Welcome Page under the Browser Compatibility section the entries for Microsoft and Netscape a
20. groups of denary numbers ranging between 0 and 255 separated by single periods for example 192 110 92 61 We define a Class C address as the leftmost three groups of numbers of an IP address each one followed by a single period this is slightly different from the standard definition This means that the last group of digits in a Class C address should be followed by a period for example 192 110 92 If you wish to remove an IP or Class C address from the blocked list either because it was entered incorrectly or because it is now off your suspicious behavior list select the address in the list box and click on Delete The address will be removed immediately To choose another aspect of Fraud Settings either click on the appropriate phrase in the white panel or click on Next 2001 LinkPoint International Inc 52 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Set A Maximum Purchase Amount Figure 46 shows the subsection for specifying the maximum dollar amount for a transaction Any transaction exceeding that amount is to be blocked You may review all your Fraud Settings by clicking on the appropriately labeled button To skip this subsection and move on to the next click on Next You may exit from this subsection at any time by clicking on Admin Main Admin S Fraud Set Maximum General Admin Change Password Live Test Mode z Set Maximum Purchase Amount Fraud Settings Vi
21. i e Credit card number and Expiration date Contact Information and Comments will have been populated from the earlier order If you perform a Return of the full order amount the order will appear in your reports with a transaction amount of 0 00 When ready click on at the bottom of the Return page The next page that is displayed requests a confirmation of the Return submission Figure 34 O 2001 LinkPoint International Inc 41 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Virtual LinkPoint Please Confirm Point of Sale i Ticket Only Return Order Information Order number Shipping charges Tax VAT Total amount Credit Card Information Type of transaction Credit card number Expiration date Customer Contact Information Customer name Street address Country Phone number Fax number 123456 0 00 0 00 0 00 100 00 Return 4111111111111111 07 2001 John Doe 123 Any Street Suite 400 Any Town TX 00000 us 800 555 5555 800 555 5000 E mail address anybodyaanywhere com Comments Good customer Figure 34 A request to confirm a Return transaction Check that all the information appears to be correct if not click on and make any necessary changes click on Continue and then click on Submit Within a short time the response will be displayed An example of a successful transaction is shown in Figure 35 42 LinkPoint Central LPCV5 4 User Manual Ver
22. mail i IP or Class C address will be approved until the lockout time has expired LinkPoint Basic oor Clu O until iNE Taekout e Your Site URLs Enter the auto lockout time limit in minutes in the box below TAL GET seih s Auto Lockout Time 140 minutes Set Duplicate Lockout Time You can choose how long a duplicate transaction will continue to be blocked No duplicate orders willbe approved until the lockout time has expire Enter the duplicate lockout time limit in minutes in the box below Duplicate Lockout Time 1440 minutes View All Fraud Settings Admin Main Figure 47 Fraud settings Setting Autolockout and Duplicate Lockout You may review all your Fraud Settings by clicking on the appropriately labeled button You may exit from this subsection at any time by clicking on Admin Main You may specify how long in minutes that a blocked transaction remains blocked This feature applies to Credit Card Number Name E mail Address and IP Class C Address Transactions declined because they exceed the specified maximum dollar amount are blocked indefinitely You may also define the time delay before a duplicate transaction can be accepted To specify an autolockout time enter the time limit in minutes in the box labeled Auto Lockout Time For example to block for at least 24 hours enter 1440 minutes in the box To specify a duplicate transaction lockout time enter the time limit in mi
23. release in the very near future Figure 5 The Left Menu Box Click on Help to bring up the help system at any time Help opens in a new browser window and contains an index as well as a search facility Close the second window when you have finished using Help 2001 LinkPoint International Inc 10 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Taking Admin as an example of an entry on the Main Menu Bar the Admin subsection in the Left Menu Box is divided into two parts Figure 5 The first part of the section is General Admin menu selections here affect both LinkPoint Central and LinkPoint Basic operations The second part of the Admin Left Menu Box concerns LinkPoint Basic only menu selections here will not affect your LPCentral pages Current Mode Indicator If you change the mode from Live to Test a banner will appear on every page to remind you that you are in Test Mode see Figure 6 and a Desired Response subsection will be present on the Point of Sale page In Live mode no such banner or subsection appears All example screens in this manual are shown in Test Mode ELE Point of Sale Point of Sale M Ticket Only Return gt Required fields Optional fields Order Information Order number 123456789 Purchase Order number 5887654321 Shipping Type FedEx Shipping Amount 0 00 Tax non O Tax Exempt VAT for international orders non Total amount
24. the same you may leave the username field blank otherwise enter your username and then enter your password and click on Submit 2001 LinkPoint International Inc 7 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 The First Session The first time you log in the standard Merchant Agreement page will be presented and it is only possible to proceed beyond this page by clicking at the end of the agreement on I Accept If you desire a printed copy of the agreement click on Download PDF and save the file for printing locally After clicking on you will be transferred to the Welcome Page see the section in this manual entitled First Time Access The Welcome Page Later Sessions Once you have successfully logged in for the first time and accepted your merchant agreement subsequent logins will take you directly to your VLP Point of Sale page ready to enter transactions or perform other functions See the section in this manual entitled Later Access Managing Your Storefront for further details 2001 LinkPoint International Inc 8 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 GETTING AROUND LPCENTRAL LPCentral was designed with ease of use in mind and there are several ways to navigate The general layout of the LPCentral screen is shown below with the more notable points numbered and identified in the table below the screen The following pages discuss these points in more detail
25. with regard to address validation as used in the Customer Contact subsection is used here Make A Transaction Recurring formerly Periodic Billing If you sell a service or product that is capable of being supplied on a regular basis for example a subscription you might need to bill on a regular basis with the customer s agreement obviously and not have to be concerned about creating a new order every time the subscription payment is due VLP provides a facility formerly referred to as Periodic Billing and now known as Make Recurring This facility is confined to Sale transactions against the customer s credit card only If you have selected a Pay By Credit Card transaction type other than Sale when you open Make Recurring there will be a warning message and no fields Figure 23 Virtual LinkPoint 1 Make recurring for Credit Card Sale Transactions ONLY The transaction type you are using cannot be recurring The only transaction type which can be recurring is a Credit Card Sale If you need to make your transaction recurring Point of Sale TIT Only Sr ay please select Transaction Type Sale in the Pay by Credit Card section Figure 23 Make Recurring will only work for credit card Sale transactions Otherwise a form will be displayed for you to complete Figure 24 One of the many validation features built into VLP is present on this form a check box to confirm that you really do want to make this transac
26. 01 LinkPoint International Inc 17 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 LATER ACCESS MANAGING YOUR STOREFRONT Once you have successfully logged in and read and agreed to your merchant agreement when you log in subsequently you will not be transferred to the Welcome Page Instead you will be transferred to the Virtual LinkPoint Point of Sale page ready to enter transactions or perform any one of a number of other operations details of which are discussed in the following sections For simplicity the next sections of this manual follow the sequence of entries available on the Main Menu Bar Customization Reports VLP Admin Support and Log Out 2001 LinkPoint International Inc 18 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Customize Your Store The planned Customization feature due to be released very shortly will allow you to configure different aspects of LinkPoint Central including the presentation of LPCentral s pages and aspects of LinkPoint Basic Full details of this powerful feature will be released at the same time in an updated version of this manual 2001 LinkPoint International Inc 19 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Create Reports When you click on the Reports entry a new browser window opens similar to that shown in Figure 10 The title will reflect your store ID which will replace the ellipsis S Reports Main Menu Microsoft
27. 0601 Virtual LinkPoint Tran S action Res u It Point of Sale Ticket Only You are in Test Mode Return Transaction status APPROVED Date and time of transaction Wed Apr 18 18 42 46 2001 Transaction reference number 12345678 Approval code YNAM 12 2398123 30924853909 483 Order Information Order number 123456784 Purchase Order number 387654321 Tax 0 00 VAT 10 00 Total amount 100 00 Transaction origin Mail Order Telephone Order Type of transaction Sale Are you swiping the card No Credit card number 1111 1111 1111 1111 Expiration date 07 01 Customer Contact Information Customer ID Number E mail address Customer name John Doe Street address 123 Any Street Suite 400 Any Town TX 00000 Country US Phone number 800 555 5555 Fax number 800 555 5000 anybody anywhere com Figure 27 The Transaction Result page A successful transaction will produce a result similar to that seen in Figure 27 Within this results page is an Approval Code an explanation of which can be found below You are now ready to proceed to your next transaction or to use any of the other features of LinkPoint Central which are just a mouse click away 2001 LinkPoint International Inc 35 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 The Approval Code and AVS The successful Transaction Result page contains among other things an Approval Code the most important part of
28. 1 Issuer The bank that extends credit to customers through credit card accounts The bank issues the credit card and receives the cardholder s payment at the end of the billing period Merchant ID MID Number A MID number is issued by a credit card processor to identify a specific merchant in credit card transactions whether those transactions are initiated by walk in customers in a physical store or by Internet customers Please note that some card processors require a merchant to use MIDs for internet transactions that are different from those used for in person transactions MICR Pronounced either mick er or mike er the MICR string is the number that is located at the bottom of a check and that contains the Transit Routing Number q v the Account Number and the Check Number MICR stands for Magnetic Ink Character Recognition and refers to the technology traditionally used to read checks imprinted with magnetic ink Periodicity The time between recurrent or periodic bill transactions Periodicity can be expressed as a number of days weeks months or years For example a recurrent billing transaction may occur regularly every 30 days QWERTY Pronounced kwer tee QWERTY is a commonly used name for a standard typewriter keyboard It refers to the first six letters on the second row of keys on a typewriter In European countries where English is not a first language the keyboards are referred to as AZERTY for the same re
29. 9 01 2001 Approval code YHAM 12 2398123 309248539092 433 Order number 64 22 1 169 987799141 8028933 15847 22 Purchase Order number 28765432 Tax 1 00 VAT 0 00 Total amount 130 00 Transaction origin Retail face to face Type of transaction Credit Are you swiping the card No Credit card number 4111 1111 1111 1111 Expiration date 07 01 Customer ID Number Customer name John Doe Street address 123 Any Street Suite 400 Any Town TX 00000 Country US Phone number 300 555 5555 Fax number 800 555 5000 E mail address anybodya anywhere com Figure 38 A successful Credit transaction The Approval Code is discussed in the section entitled The Approval Code and AVS To continue with further credits click on Next Transaction or access any of the other features of LinkPoint Central through the Main Menu Bar or the Left Menu Box 2001 LinkPoint International Inc 46 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Administer Your LinkPoint Central Settings Admin is the springboard from which almost all other functions in LinkPoint Central are configured Either use the menu choices in the Left Menu Box or within the body of the Admin screen move your mouse around without clicking to see which areas are active Figure 39 shows the main Admin page From here you can change your password set the mode to be Live or Test specify Fraud Settings view your merchant Agreement and in the very near fut
30. OU sie pu bed uta EM DM 58 Mar Order sis 1 14 27 Main Menu Bar 4 9 10 11 17 18 23 40 43 46 56 58 Make Recurring was Periodic Billing 15 23 25 32 33 60 61 62 Manage Your LinkPoint Account 5 Managing Your Storefront 8 18 Manuals Available Online ssuss 56 MasterCard toss iav ive dye i vere ounce 28 37 Max Purchase adir o taa 49 53 Maximum Purchase Amount 49 53 Menus Av alla DIO ita 12 Merchant Agreement 1 8 12 13 18 55 Merchant ID MID Number 61 MIER sits fate eiit idet a eo ee e eee oce ts 30 61 62 Mode ocn Ciis qoi beca tonio un 11 33 47 48 OB nsi ie Lugd E eif ean et nse 11 TO nn II II 6 9 11 21 33 48 MOTO Mail Order Telephone Order Lela 27 A seast or ant tre teases otact aut deine edancttae dua 5 9 10 2001 LinkPoint International Inc 64 Notification in E mail 32 33 62 O Online Support vaa 57 Options Available radio 2 Overview OF Features 3 eor TENERE REN EE 21 P Password Suggestions 5uscoercuehitsdveditenesta 14 16 48 Pay Dy achete aea 5 41 23 24 26 29 32 38 CVirlual Cheek c E ER EN etd 26 28 CIPIT A O 24 Periodic Billing see Make Recurring 5 15 23 25 32 62 Penodi Uy ooo e EH EARUM UA ERR CARNEM ry 32 61 O taro bonis 15 26
31. Pay By expanded eese 26 Figure 17 Selecting the transaction origin from the drop down list esee 27 Figure 18 Selecting the type of transaction from the drop down list sees 27 Figure 19 Check subsection for Pay By expanded ii ds 29 Figure 20 Selections available from the drop down list for Account Type eee 29 Figure 2I Customer Contact intormalON users nocilla dedicada 31 Figure 22 Selecting a billing State from the drop down list seen 31 Figure 23 Make Recurring will only work for credit card Sale transactions esses 32 Figure 24 Make sure you want the transaction to recur cece lees ceeeseceseeeeeeaecesecsesesecseecaeseaeseeeeaeeeseeeaeenaey 92 Figure 25 Selecting a Desired Response an TestModessipj etie te isn batte duis etd eesdesdut dun 33 Figure 26 Reviewing the Confirmation pareada Aids 34 Figure 2 2 The Transaction Result Page nur OA AA ANA 35 Figure 28 Makine a Ticket Only TYansdeloDiao esae ticos etta o aa du pues o sva o ie dest e pa sud podus 38 Figure 29 Retrieving order details for a Ticket Only transaction sse 38 Figure 30 A request to confirm a Ticket Only transaction eee nnne nennen 39 Figure ot A successful Ticket Only Iransaetl On ri 40 Figure 92 Ma kine a Return trans acu din io 41 Figure 33 Retrieving order details for a Return transa
32. Postal Code Phone number mytinks Fax number Help E mail address wy amp anywhere com Figure 22 Selecting a billing State from the drop down list The Country field entry is similarly selected from a drop down list If you select a country other than United States the State field will be set to The Customer Contact Information subsection is expandable as are all the subsections on this page but only if you are viewing with Internet Explorer If you are viewing with Netscape Navigator all subsections are presented in expanded form by default the result of differences between the two browser platforms Enter Shipping Address The Shipping Address is an expandable subsection if viewed with Internet Explorer Clicking on the appropriate arrow causes the subsection to expand in the same way as does Customer Contact If the shipping address is the same as the customer contact billing address checking the Yes box next to the question Copy billing address will cause the corresponding fields from the billing information to be copied into the shipping subsection saving you time and reducing the risk of error 2001 LinkPoint International Inc 31 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 If the addresses are different then as with the billing address subsection in Customer Contact the State field entry is selected from a drop down list as is the Country field entry The same intelligence
33. Site URLS Thank You amp Sorry click the Add button you are submitting your change to our server Name Jack T Knife Add gt gt Fred Flintstone lt lt Delete Barney Rubble Help Figure 43 Fraud settings Blocking a name To automatically decline any transaction attempted by a specifically named individual enter that individual s name in the Name box and click on the button also acts as Submit so when it is clicked the name is immediately added to the database on the LinkPoint Central server Only names that match exactly will be blocked not similar sounding or looking names so blocking Fred Blorgs will not block Frederick T Blorgs or Fred Bloggs for example 2001 LinkPoint International Inc 50 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 If you wish to remove a name from the blocked list either because it was entered incorrectly or because it is now off your suspicious behavior list select the name in the list box and click on Delete The name will be removed immediately To choose another aspect of Fraud Settings either click on the appropriate phrase in the white panel or click on Next Block An E Mail Address Figure 44 shows the subsection for specifying e mail addresses to be blocked You may review all your Fraud Settings by clicking on the appropriately labeled button To skip this section and move on to the next click on Next You may exit fr
34. Transaction Type Definitions sess 29 Transit Routing Number 30 61 62 2001 LinkPoint International Inc 65 V View Your Merchant Agreement 55 Vital CNE a tma M rata ee terran ona 23 Virtual LinkPoint VLP 2 T9521 MirtualCheck Transactions ied Epis 15 VIDA d 28 37 VEP 2 2 4 5 7 6 10 11 14 15 15 21 25 25 25 32 33 44 48 56 57 W Welcome Pace airis 8 12 13 14 18 What Can You Do In LinkPoint Central 5 What Is LinkPoint Central eren 5 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601
35. Y AND ALL OTHER COMMERCIAL DAMAGES OR LOSSES IN NO EVENT WILL LINKPOINT BE LIABLE FOR ANY DAMAGES IN EXCESS OF LINKPOINT S LIST PRICE FOR A LICENSE TO THE SOFTWARE EVEN IF LINKPOINT SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR ANY CLAIM BY ANY OTHER PARTY THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY FOR DEATH OR PERSONAL INJURY TO THE EXTENT APPLICABLE LAW PROHIBITS SUCH LIMITATION FURTHERMORE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU COMPLETE AGREEMENT This Agreement represents the complete and exclusive statement of the agreements concerning this license between the parties and supersedes all prior agreements and representations between them It may be amended only by a writing executed by both parties THE USE OF THE SOFTWARE BY YOU IS EXPRESSLY MADE CONDITIONAL ON YOUR ASSENT TO THE TERMS SET FORTH HEREIN AND LINKPOINT AGREES TO FURNISH THE SOFTWARE AND DOCUMENTATION ONLY UPON THESE TERMS CONTROLLING LAW AND SEVERABILITY If any provision of this Agreement is held to be unenforceable for any reason such provision shall be reformed only to the extent necessary to make it enforceable and such decision shall not affect the enforceability i of such provision under other circumstances or ii of the remaining provisions hereof under all circumstances Headings shall not be considered in interpreting this
36. affect both VLP and LinkPoint Basic Clicking on the menu choice or the active area of text in the main body for Live Test Mode produces the following page Figure 41 Admin Live or Test Mode General Admin How shall we process your transactions Chang aa Run all transactions in C Live mode Live Test Mode Fraud Settings est mode Figure 41 Choosing between Live and Test modes Click on the relevant radio button and then on Submit You ll receive feedback about the mode change click on to return to Admin If you just want to check the page without changing anything when you have finished viewing just click on Admin Main 2001 LinkPoint International Inc 48 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Configure Your LinkPoint Central Fraud Settings Fraud settings are essentially tests that each transaction must pass in order to be processed and can include checks on both the purchaser and the purchase Using LinkPoint Central s fraud reduction feature you can block o credit card numbers Block Card o names or aliases of individuals Block Name o Internet Protocol IP and or Class C addresses Block IP Class C remember to include the trailing period in the Class C address o e mail addresses Block E mail o purchases over a certain dollar value Max Purchase o any attempted transaction originating from a name card number e mail address or IP Class C address that you have
37. al y pense yields Hsqmyp which is perfectly adequate as a password You need to change your password regularly once a month perhaps for added security and a simple approach is to add a number representing the month whtttbse8 or even 8whtttbse might be the version of the password you use in August still easy to remember in terms of the way it is generated but difficult for someone else to guess Type your temporary password into the Old password box and then type your new password into the first New password box see Figure 8 What you see in each box are asterisks instead of the letters and numbers that you type for security reasons anyone looking over your shoulder cannot easily see what you have typed Type the password again this time into the second New password box this is a commonly employed precaution against accidentally mistyping it the first time Click on Submit LinkPoint Central Customization Reports VLP Admin Support Log Out Admin Sue Change Your Password Change Password Live Test Mode Old password Fraud Settings View Agreement Enter your old password LinkPoint Basic Enter your new password Your Site URLs Enter your new password again Thank You amp Sorry Submit Admin Main Myl inks wd Figure 8 Change your password 2001 LinkPoint International Inc 16 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 I
38. are relevant data fields to be completed by you Note that certain areas of the screen in and around the check image are active moving your cursor over the text next to each field or the highlit text in the panel next to the check will produce information panels to assist you in identifying the check data to be entered A drop down list provides four choices for the Account Type Figure 20 Virtual LinkPoint Point of Sale Ticket Only Return Credit Pay by Credit Card id umber is the entire group of numbers and symbols at the bottom of the _ check Enter all the numbers and symbols left to right with no spaces Replace the symbols with letters as shown to the right LT te rtt Account Type Personal checking Personal savings Business checking Business savings Transit Routing Number Check Number Complete MICR Number Run your mouse over the transit routing number check number and MICR number field names Your customer s check may have these numbers in a different order but the transit routing number will ALWAYS be between the two ertify that have obtained proper authorization from the consumer to initiate an ACH debit to his or her account for the amount Figure 20 Selections available from the drop down list for Account Type O 2001 LinkPoint International Inc 29 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 These choices are
39. ason Standard computer keyboards are modeled on the typewriter layout Settlement Settlement also called a batch close or closing the batch is the final phase of order processing It results in the actual transfer of funds from one account to another During settlement as the sales or credit transaction value moves from the merchant to the acquiring bank to the issuer each party buys and sells the sales ticket It is important to note that until a batch is settled none of the sales post authorizations or credits take effect Start Date The date that transactions are to begin for a recurrent or periodic bill 2001 LinkPoint International Inc 61 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Terminal ID TID Number The TID Terminal ID Number is a unique number assigned by an acquiring bank to refer to a particular device or station within a merchant location Threshold The number of attempts to perform a transaction that may fail before the merchant is notified by e mail Transaction A transaction can be many things For credit cards a transaction is a Pre authorization Post authorization Sale or Credit Except for Chargetype Sale transactions an order will usually consist of at least two transactions a Chargetype Preauth and a Chargetype Postauth For recurrent or periodic billing a transaction is a Cancel Modify or Submit For checks it is a Submit or a Void Transit Routing Number This nu
40. ction sees eene 41 Figure 34 A request to contri a Return EransSaclOT ioo oeste iren epe t ibd ets Uode tees os poen rae etx UN a neca Sess enr que 42 Figure 95 A successful Return transactione Goethe ue deest artt pedum bla deesse pes eto BRE deca waren Uns 43 Figure 96 Making at redit transactio sj adidas 44 Figure 37 A request to confirm a Credit transaction coooccoccnocnnoncnnnnononnonnnnononanonnnnnonnonn nn ren eene nen rennen 45 Eieure 59 5uecessi Credit id 46 Figure 299 The Ads taton Pai enai iat boum dedo dd 47 Figure 40 Figure 41 Figure 42 Figure 43 Figure 44 Figure 45 Figure 46 Figure 47 Figure 48 Figure 49 ASuccesstul Dasswotrd cbatiSe iae states ure dM ina 48 Choosi e between Live dnd Test modes uapitinadi n e tinea itae a t 48 Fraud setti nes blockme a Catus s oho eal ise o oda eiuf idas 49 Fraud Setas blocked ita e ci Deu greta nn 50 Fra d settings Blocking an e mail address sica is 51 Fraud settings Blocking IP Class Addresses aiibi beso ee otss te dard debiv t spleen 52 Fraud settings Defining the limit for the Maximum Purchase eese 53 Fraud settings Setting Autolockout and Duplicate Lockout eese 54 Support facilities avala A E EM 56 Los outtrom LRG Ci all RT 58 INTRODUCING LINKPOINT CENTRAL Audience The target audience of this document includes Internet merchants who are non prog
41. ction available in View Active Periodic Bills accessed through the Reports feature Run Test Transactions Set The Desired Response How do you know what a particular response Approved Declined or Duplicate looks like If you switch to Test Mode using the Admin menu you can check out any aspects of entering a transaction without running the risk of charging a customer Virtual Lir Point of Sale Select a Desired Response Approved Ticket Ony gt fi Approved Return cai pone Credit uplic ate Continue Figure 25 Selecting a Desired Response in Test Mode Figure 25 shows the drop down list for selecting a desired response when testing Record Your Comments In the Comments subsection you can record business observations that are useful to you for example whether this is an order from a good customer or the mode of referral if any Submit The POS Form For Confirmation At the bottom of the VLP POS page there are two buttons one labeled which should be self explanatory and the other labeled Continue When you are ready to continue click on the button If there are errors for example missing required data the next page displays a warning symbol in front of each of the affected fields and you have an opportunity to edit the fields as required Otherwise if all the data appears to be correct the next page displayed will contain a request for confir
42. e duplication or disclosure by the Government is subject to restrictions set forth in subparagraphs a through d of the Commercial Computer Restricted Rights clause at FAR 52 227 19 when applicable or in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 and in similar clauses in the NASA FAR Supplement Contractor manufacturer is LinkPoint International Inc 5310 Derry Avenue Suite W Agoura Hills California 91301 DISCLAIMER OFWARRANTY You expressly acknowledge and agree that use of the LinkPoint Software is at your sole risk The Software and related documentation are provided on an AS IS basis without warranty of any kind including without limitation the warranties of merchantability fitness for a particular purpose and non infringement The entire risk as to the quality and performance of the Software is borne by you Should the Software prove defective you and not LinkPoint assume the entire cost of any service and repair This disclaimer of warranty constitutes an essential part of the agreement LIMITATION OF LIABILITY UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY TORT CONTRACT OR OTHERWISE SHALL LINKPOINT OR ITS SUPPLIERS OR RESELLERS BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY CHARACTER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF GOODWILL WORK STOPPAGE COMPUTER FAILURE OR MALFUNCTION OR AN
43. e LPC o Stay with your existing Virtual LinkPoint VLP system but only for the next 30 60 days How Click on No Use Old VLP You will be taken to your usual VLP page 2001 LinkPoint International Inc 2 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Browser Requirements While every endeavor is made to accommodate users preferences for technical reasons LinkPoint Central does not support versions prior to V4 0 of either Netscape Navigator or Microsoft Internet Explorer To take best advantage of the full functionality of LinkPoint Central we recommend the use of Microsoft s Internet Explorer V4 0 or higher For minimal functionality we recommend Netscape Navigator V4 0 or higher The main difference is that using Internet Explorer allows you to collapse or expand subsections on the VLP Point of Sale page Whichever flavor of browser you choose to use it must support javascript and support must be enabled If you are unsure about this aspect please contact your Internet or computer support person How To Read This Manual In this section we describe the standard notation representation that is used throughout this manual A brief glossary of terms is also included at the back of the manual to give the reader quick answers to some questions that may arise Conventions Used The following table and text below list some of the terms used in this document and what we mean by them and the styles used to
44. e Netscape Navigator differences in the browser mean that all VLP subsections are expanded all the time and pop up menus do not appear for some items as they do when using Internet Explorer O 2001 LinkPoint International Inc 15 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Password Suggestions When you first sign up for an account with LinkPoint you are provided with a temporary password The Change Password feature allows you to change that password and it is a necessary step that everyone must undertake The choice of new password is important too Security specialists recommend that you avoid using common words or numbers as passwords especially words or numbers that might be associated with you like your name or your date of birth One simple approach is to choose a phrase not a word that you can remember or look up easily Put together the first letter from each word in the phrase and that string of letters becomes your password The phrase should consist of at least six words to produce at least a six letter password For example if you choose the phrase We hold these truths to be self evident fairly easy to remember then the password becomes whtttbse This is not so easy to remember by itself but importantly it is not easily guessed by anyone looking to break into your account The phrase does not have to be in any one particular language for example the french phrase Honi soit qui m
45. e is a combination of optional and required fields by default The Transaction origin field requires you to select from a drop down list Figure 17 O 2001 LinkPoint International Inc 26 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Virtual LinkPoint T dit Ca lr Check Select one Retail face to face Electronic Commerce internet Mail Order Telephone Order Credit card number ITITETITETTTETIT Expiration date o7 2001 Card Code 887 l Code not on card Point of Sale Transaction origin Select one Uc Only f Type of transaction Return i Credit Are you swiping the card Figure 17 Selecting the transaction origin from the drop down list The rules for selection are straightforward The customer is present and the card is RETAIL present You received the order over the Internet ELECTRONIC COMMERCE You received the order over the telephone orin MAIL ORDER TELEPHONE the mail so called MOTO ORDER Note that if you choose Retail make sure that you are using a LinkPoint account configured and priced appropriately Contact your merchant account provider for details There is more than one type of POS credit card transaction Which one you use depends on whether you want to confirm that the customer has sufficient available funds Authorize Only to charge the customer s credit card immediately Sale or to charge the customer s credit card for an amount previo
46. er under the heading Other Transaction Functions It is important to distinguish between the different types of function since using the wrong function can cause a transaction to be declined 2001 LinkPoint International Inc 24 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 As a general rule no funds are transferred during these transactions funds are only transferred after your batch of transactions is settled For the money associated with a transaction to be transferred to or from your account the batch of transactions for the day has to be settled also called closing the batch This occurs by default at 12 01 a m every day automatically You can change your batch time in Reports see Create Reports Transaction Type Definitions VLP supports the following defined types of transactions Sale including Recurring or Periodic Billing The transaction type Sale reserves funds on a customer s credit card immediately Use the Point of Sale page for a Sale transaction A Sale transaction can be made recurring previously this existed as a separate transaction type known as Periodic Billing Authorize Only Pre Auth Depending on the issuing bank for the customer s credit card the transaction type Authorize Only may either simply check that funds are available or actually reserve funds on a customer s credit card Authorize Only does not charge the card until you either perform a Ticket Only transaction
47. ernational Inc 51 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Block An IP Class C Address Figure 45 shows the subsection for specifying IP Class C addresses to be blocked You may review all your Fraud Settings by clicking on the appropriately labeled button To skip this subsection and move on to the next click on Next You may exit from this subsection at any time by clicking on Admin Main Admin ER Fraud Block IP Class C General Admin LE Block IP Class C Change Password ase Live Test Mode Block IP Class C Addresses Fraud Settings View Agreement You can choose to block certain IP and or class C addresses from purchasing at your store Anyone visiting your site from that IP or class C address will not be able to purchase at your online LinkPoint Basic adis Add an IP or class C address by entering it in the box below and clicking the Add button When you click the Add button you are submitting your change to our server Your Site URLS Thank You amp Sorry IP Class C 24 5 90 Add gt gt 211 999 99 100 Help Figure 45 Fraud settings Blocking IP Class C Addresses To automatically decline any transaction originating from a specific IP or Class C address enter that address in the IP Class C box and click on the button also acts as Submit so when it is clicked the address is immediately added to the database on the LinkPoint Central server An IP address can be defined as four
48. ew Agreement You can choose to block transactions over a maximum purchase amount No orders over that amount will be approved LinkPoint Basic E Enter the maximum purchase limit in the box below Your Site URLS S Maximum Purchase Limit 99 999 99 Thank You amp Sorry sumi View ANI Fraud Settings AdminMam wd inks Fl Figure 46 Fraud settings Defining the limit for the Maximum Purchase You can block any transaction that exceeds a specified maximum dollar amount Orders over that amount will automatically be declined Enter the amount without the sign in the box labeled Maximum Purchase Limit and click on Submit Feedback appears in the form of red text Changed above the button Clicking on moves you on to the next and final section If you did not click on first you will move on to the final section but without changing the setting even if you did edit the value for the limit 2001 LinkPoint International Inc 53 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Set Automatic Lockouts Figure 47 shows the section for specifying the time duration for which blocked transactions are to remain blocked Admin MER Fraud Set Lockout Times General Admin Change Password Autolockout CP eee Set Auto Lockout lime Fraud Settings View Agreement You can choose how long any automatically blocked transaction will continue to be blocked No orders from that blocked name or card e
49. f you did accidentally mistype your new password or your old one you will be advised that there is an error and asked to re enter the information For added security the error message will not specify which entry is at fault If you successfully changed your password you will receive feedback to that effect Figure 9 im LinkPoint Central Customization Reports VLP Admin Support Log Out Admin oe Password Changed Change Password Live Test Mode Your password has been changed successtully Please Fraud Settings use your new password the next time you log in View Agreement Figure 9 Password successfully changed If for some reason you make three successive failed attempts to change your password and it can happen for security reasons you will be logged out of LPCentral and taken back to your Login page After successfully changing your password you may use any of the menu entries available either on the Main Menu Bar or in the Left Menu Box Changing Your Password in LinkPoint Basic If you are using LinkPoint Basic you can also change your password through HLPAdmin Changing it in either LinkPoint Central or HLPAdmin will affect your login everywhere in LinkPoint that is if you change your password in HLPAdmin you will have to use that new password to access LinkPoint Central if you change your password in LinkPoint Central you will need to use your new password to access HLPAdmin tJ O 20
50. from the web site www linkpoint com click on Support and look for the LinkPoint Basic entry under Manuals Finally there is always online Help available from any screen at any time which opens in a separate browser window for ease of use 2001 LinkPoint International Inc 6 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 ACCESSING LINKPOINT CENTRAL If you are an existing VLP user access to LinkPoint Central is available through your existing VLP URL If you are a new VLP user the URL will have been given to you in your Welcome e mail The LPCentral home or landing page is the Login page which can vary according to the kind of account you have One example of a Login page is shown in Figure 2 Note the locked padlock icon at the bottom of the browser indicating that you are connected to a secure site 3 LinkPoint Login Microsoft Internet Explorer File Edit Yew Favorites Tools Help L ma Te i n A Du er a NL m oer EC i m T i M J i 3 Ma r E OEC LES E y E D i i Fm q LU FE d L kii A J User Information Enter your storename 123456 Enter your username If your storename and username are the same you may leave username blank Password Enter your password as E Done TE ai o a Internet ve Figure 2 Accessing LinkPoint Central through LPCentral a Login page Enter your storename If your storename i e store ID and your username are
51. greement you shall immediately discontinue the use of the Software and derivative works You may also terminate this Agreement at any time by destroying the Software derivative works if any and Documentation and all copies thereof INDEMNIFICATION If you distribute the Software in violation of this Agreement you agree to indemnify hold harmless and defend LinkPoint from and against any claims or lawsuits including attorneys fees that arise or result from the use or distribution of the Software in violation of this Agreement EXPORT CONTROLS You may not download or otherwise export or re export the Software or any underlying information or technology except in full compliance with all United States and other applicable laws and regulations In particular but without limitation none of the Software or underlying information or technology may be downloaded or otherwise exported or re exported i into or to a national or resident of Cuba Haiti Iraq Libya Yugoslavia North Korea Iran Syria or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s list of Specially Designated Nationals or the U S Commerce Department s Table of Deny Orders By downloading or using the Software you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a national or resident of any such country or on any such list GOVERNMENT USE Us
52. he card number is immediately added to the database on the LinkPoint Central server You may enter the digits either with spaces dashes or with no gaps in between the LinkPoint Central software will sort it out for you but try to use numbers only if possible If you wish to remove a credit card number from the blocked list either because it was entered incorrectly or because it is now off your suspicious behavior list select the number in the list box and click on Delete The number will be removed immediately To choose another aspect of Fraud Settings either click on the appropriate phrase in the panel above the Block by bar or click on Next Block A Name Figure 43 shows the subsection for specifying names to be blocked You may review all your Fraud Settings by clicking on the appropriately labeled button To skip this section and move on to the next click on Next You may exit from this subsection at any time by clicking on Admin Main Admi E n A Fraud Block Name General Admin Block Name Change Password Lwe Test Mode Block by N Fraud Settings Block by Name 9 2 9 99 y Name View Agreement You can choose to block certain person s names from purchasing at your store Anyone visiting your site with that name will not be able to purchase at your online store LinkPoint Basic Add a name by entering it in the box below and clicking the Add button When you Your
53. icket Only Credit card number 4111111111111111 Expiration date 07 2001 Customer name John Doe Street address 123 Any Street Suite 400 Any Town TX 00000 Country US Phone number 800 555 5555 Fax number 800 555 5000 E mail address anybody anywhere com Figure 30 A request to confirm a Ticket Only transaction Check that all the information appears to be correct if not click on and make any necessary changes click on Continue and then click on Submit 2001 LinkPoint International Inc 39 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Within a short time the response will be displayed An example of a successful test transaction is shown in Figure 31 Virtual LinkPoint Point of Sale Transaction Result Ticket Ony Ad neil wi Transaction status APPROVED Date and time of transaction Thu Apr 19 18 31 07 2001 Approval code YNAM 12 2398123 30924853909 493 Order number 123456789 Tax 0 00 VAT 0 00 Total amount 100 00 Type of transaction Ticket Only Are you swiping the card No Credit card number 4111111111111111 Expiration date 07 01 Customer ID Number Customer name John Doe Street address 123 Any Street Suite 400 Any Town TX 00000 Country US Phone number 800 555 5555 Fax number 800 555 5000 E mail address Figure 31 A successful Ticket Only transaction The Approval Code is discussed in the section entitled The Approval Code and AVS To continue with fu
54. identify certain elements on the LPCentral screens The word or phrase What it means Clicking In LinkPoint Central you can generally get by with knowing that clicking means positioning the mouse cursor over something on the screen a menu selection a button or a link and pressing and releasing the primary button on the mouse Nothing in LinkPoint Central requires double clicking Hold the mouse over Position the mouse cursor over certain text or graphic objects and hold it there without clicking In many cases a small information box will appear providing a brief description associated with the object Swiping Here when talking about credit cards we mean the action of sliding a credit card through some form of card reader LinkPoint Central also provides support for so called swipe keyboards QWERTY keyboards that have a card reader built into the top section When you swipe a credit card using a card reader relevant information from the card is automatically used to populate certain fields in the Pay By section 2001 LinkPoint International Inc 3 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 The word or phrase What it means URL Universal Resource Locator nowadays more usually called a Web address which is a narrower definition When LinkPoint Central menu items external resources or even other parts of this document are referenced in this manual the following conventions are used Refe
55. ing sure to complete the required fields which are indicated by small asterisks and submit your inquiry Within 24 hours you will receive a confirmation that your e mail has been received A copy of your inquiry will be included in the initial response We Offer You A Support Hotline If the support you need cannot be supplied by any of the facilities listed here or is of an exceptionally urgent nature then call our Support Hotline available 24 hours a day 7 days a week Our Customer Service representatives will be pleased to help find answers to your questions We Provide Links To Other Useful Resources The Support page also provides URLs for LinkPoint products and services Cardservice services and Cardservice Merchant Statements tm O 2001 LinkPoint International Inc 37 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Don t Forget To Log Out When you have finished working with your LinkPoint Central account for your security you should always make sure that you log out from the LPCentral web site Click on the area labeled Log out on the Main Menu Bar Figure 49 E LPC Admin Microsoft Internet Explorer File Edit View Favontez Tools Help Customization Rer HONOR pde were n A aa Figure 49 Log out from LPCentral The connection to your account will be closed and you will be returned to the Login page see Accessing LinkPoint Central Through LPCentral As a general rule for added sec
56. ion manually if the code is present see below If you do not have a card reader or you did not choose Retail enter the credit card number into the appropriate field and select the card s expiration date The expiration date has two required fields the expiration month is selected from one drop down list and the expiration year from the other For Visa or MasterCard transactions enter the Card Code a three digit number found on the back of the customer s credit card generally on the same line as the customer s signature following the printed credit card number Visa calls this code CVV2 MasterCard calls it CVC2 For American Express it is called CID and it is a four digit number on the front of the card Support for CID and other card verification systems will be implemented in due course The possible Response Codes associated with CVV2 CVC2 are listed following the AVS Codes later in this section From April 1 2001 all Visa and MasterCard transactions allow a merchant to request the Card Code from the customer and to complete the Card Code field if possible Doing so increases security and decreases the potential for fraud If the customer is unable to supply the card code because there is no code present older cards may not possess it check the box labeled Code not on card Note that if you select a transaction type other than Sale and you attempt to make it recurring a reminder will appear in the Make recur
57. listed as blocked and for a period of time that you have specified Autolockout The following sections discuss the settings Block A Credit Card Figure 42 shows the subsection for specifying credit card numbers to be blocked You may review all your Fraud Settings by clicking on the appropriately labeled button To skip this section and move on to the next click on Next You may exit from this subsection at any time by clicking on Admin Main ann EE Fraud Block Credit Card General Admin Block Card Change Password Live Test us Block Credit Card Numbers Fraud Settings Viei Agreement You can choose to block certain credit card numbers from purchasing at your store Those credit card numbers will be prohibited from buying at your online store LinkPoint Basic Add a credit card number by entering it in the box below and clicking the Add button When Your Site URL s you click the Add button you are submitting your change to our server Thank You amp Sorry 1192 2348 1234 0987 Add gt gt 4111 1111 1111 1111 MyLinks numbers only lt lt Delete 5111 1111 1111 1111 Help Next View All Fraud Settings AdminMain Figure 42 Fraud settings Blocking a card 2001 LinkPoint International Inc 49 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Enter a credit card number to block in the box labeled Card and click on the button also acts as Submit so when it is clicked t
58. ly transaction may be declined However you may enter a total that is smaller than that used in the original Authorize Only transaction Ticket Only has its own page accessed through the Left Menu Box Return A Return transaction is used to return funds to a customer s credit card from an earlier transaction completed using the LinkPoint system The transaction must have been made through the LinkPoint system A Sale or Ticket Only transaction order number is required against which the Return is made Return has its own page accessed through the Left Menu Box Credit A Credit is used to return funds to a customer s credit card from an earlier completed transaction that took place outside the LinkPoint system Credit transactions are marked as Returns in your reports Credit has its own page accessed through the Left Menu Box The subsection Credit Card is already expanded to reveal its fields Figure 16 If payment is to be by check click on the text Check or the arrow next to it Credit Card will collapse and Check will expand see Set Up Payment By Virtual Check later in this section Virtual LinkPoint Transaction origin Mail Order Telephone Order Type of transaction Sale Are you swiping the card Yes Point of Sal Credit card number ITIFETITETITETIT Expiration date o7 a 2001 Card Code 887 Code not on card Figure 16 Credit Card subsection for Pay By expanded Ther
59. m they link to other pages or subsections Such items are referenced here using this style Microsoft Netscape 2001 LinkPoint International Inc 4 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 What Is LinkPoint Central LinkPoint Central is a new way for merchants to process monetary transactions It provides one central secure location where you can manage everything related to transaction processing running secure transactions yourself setting up your web site to run transactions for you preventing fraud reviewing transaction reports getting technical support and help and more Everything you need is readily available right here Enhancements to LinkPoint Central are on the way Whenever a new feature is added it will be available to you immediately no need to download and install updates or upgrades What Can You Do In LinkPoint Central Process Transactions The Way You Want From Anywhere In LinkPoint Central you ll find a virtual point of sale terminal called Virtual LinkPoint or VLP which functions similarly to the physical terminals commonly used in retail stores VLP also provides support for swipe transactions if you have either a credit card reader attachment or a OWERTY keyboard with inbuilt card reader It is also helpful for mail order telephone order systems where you may collect extensive billing shipping and payment information It will even take care of recurring transactions al
60. mation and a review of all the information you have entered for the transaction Figure 26 O 2001 LinkPoint International Inc 33 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Virtual LinkPoint E lease Conti rm Point of Sale Ticket Only Order Information Order number 123456784 Purchase Order number 987654321 Shipping type FedEx Shipping charges 0 00 Tax 0 00 VAT 0 00 Total amount 100 00 Type of transaction Sale Transaction origin Mail Order Telephone Order Are you swiping the card No Credit card number 1111 1111 1111 1111 Expiration date 07 2001 Card Code gr Customer Contact Information Customer name John Doe Street address 123 Any Street Suite 400 Any Town TX 00000 Country US Phone number 300 555 5555 Fax number 800 555 5000 E mail address anybody anywhere com Ship to name John Doe Shipping address 123 Any Street Suite 400 Any Town TX 00000 Country US Comments Comments Good customer Figure 26 Reviewing the Confirmation page If you are not satisfied with the data for some reason perhaps you notice that a telephone number is incorrect or that you have omitted to enter the tax information click on to go back and make changes If everything appears to be correct click on and within a short period the Transaction Result page will be displayed Figure 27 2001 LinkPoint International Inc 34 LinkPoint Central LPCV5 4 User Manual Ver 1 01
61. mber appears as part of the MICR on a check to indicate the banking institution to which the check should be routed for processing tm 2001 LinkPoint International Inc 62 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 a Accessing LinkPoint Central 7 98 Account Requirements e ode bao it bei ir cadens 1 ACH Automated Check Handling 30 AA CQUITIDIE DAD iia 59 60 61 62 Address Verification System see AVS Admin 4 6 10 11 14 18 33 47 48 49 50 51 52 53 54 55 Administer Your LinkPoint Central Settings 47 Application Programming Interface API 59 Approval Code graininess 25 35 36 37 40 43 46 Approval Code And AVS 36 40 43 46 AUN soa I hte Re Re RUE EE Lt 1 Authorization eeeeeeeeee eene 25 30 38 59 Authorize Only Pre Auth 15 25 26 27 36 AOO OUI oil 49 54 Automatic Lockouts nia 54 AVS Address Verification System 28 36 37 ANSIOSO a a dE 28 36 37 B Bank Identification Number BIN 15 59 Paeh deese a Ero EE EAE Ld aC 25 59 61 Date CHOSE mba alii ibo edet acd E EE 61 Block A Credit Card iio 49 Plak ANINE rai 50 Block An E Mail Address 51 Block An IP Class C Address 52 browser ReguirementS nina 3
62. n example of label and arrow color change Note that if you have not elected to subscribe to the LinkPoint Virtual Check service you will not see the Check option here If you do not see Pay by Check but you have signed up for the service or if you would like to add that service to your contract please contact your sales agent Other selections are associated for example Make Recurring formerly known as Periodic Billing is for use with credit card sale transactions only VLP supports the new CVV2 and CVC2 requirement further details are provided later and this will be extended shortly to include other card verification systems to help you further minimize the potential for credit card fraud The following section describes the features available from the VLP entry on the Main Menu Bar beginning with Order Information which by default is already expanded along with Pay By see Figure 11 O 2001 LinkPoint International Inc 23 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Enter Order Information The Order Information subsection has only one required field the Total amount of the order including tax and shipping Figure 15 Virtual LinkPoint 4 Order Information Point of Sale Order number 23456789 Ticket Only l IAS aur Purchase Order number 987654321 Return Credit Shipping Type FedEx MyLinks 7 Shipping Amount 0 00 Help Tax 0 00 Tax Exempt VATifor international o
63. n functions may also be accessed currently through the existing HLPAdmin We ll work through each of the features as they appear on the Admin page O 2001 LinkPoint International Inc 47 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Change Your Password See the section entitled Password Suggestions for ideas on password choice and generation and for basic information on the operation of the Change Password function Admin Genera Adin NM Password Changed Change Password Live Test Mode Your password has been changed successfully Please Fraud Settings use your new password the next time you log in View Agreement Figure 40 A successful password change A successful password change results in a reminder to use the new password on your next login Figure 40 Click on and you will be returned to the main Admin page Switch To Live Or Test Mode There will be occasions when you will want to either try out a function without actually charging any funds against anything credit card or check or review functions for the benefit of someone else again without actually running a live transaction Being able to switch from Live to Test mode gives you the flexibility to assess LinkPoint Central s features and even test the information in a potential transaction making the mistakes that are often necessary to the learning process but without suffering any adverse consequences Note that any mode change will
64. n the Left Menu Box open the Credit Card section of Pay By select Forced Ticket as your transaction type and complete the fields appropriately If Ticket Only is the correct transaction type enter the Order number associated with the transaction and click on Retrieve Order A page will display the details of the previously entered order Figure 29 Virtual LinkPoint Point of Sale Ticket Only Ticket Only 4 Required fields Optional fields Return En Order number 123456789 Help Shipping Amount 0 00 Tax 0 00 T Tax Exempt VAT for international orders 0 00 Total amount 100 00 tax and shipping included lr Payment Information lr Contact Information le Comments Back to POS Figure 29 Retrieving order details for a Ticket Only transaction O 2001 LinkPoint International Inc 38 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Field entries for Payment Information i e Credit card number and Expiration date Contact Information and Comments will have been populated from the earlier order When ready click on at the bottom of the Ticket Only page The next page that is displayed requests a confirmation of the Ticket Only submission Figure 30 Please Confirm Virtual LinkPoint Point of Sale Ticket Only Return Order Information Order number 123456789 Shipping charges 0 00 0 00 VAT 0 00 Total amount 100 00 Credit Card Information Type of transaction T
65. now that AVS has some limitations because this may impact your decision about how to treat bad verification results The AVS system is not always reliable bad results can be triggered unnecessarily because people move or because some people report five digit zip codes and some report nine digit zip codes This may generate a response stating that the address matches but the zip code does not match The AVS system cannot yet handle addresses outside the U S so if you decide to ship only to addresses with good AVS results you would have to rule out all international orders A table containing possible AVS codes obtainable through a lease line connection which the LinkPoint Secure Payment Gateway uses and their meanings is shown below The third character is shown as a question mark since it may vary see above 2001 LinkPoint International Inc 36 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Table of Possible AVS Codes The Approval Code and CVV2 CVC2 The successful Transaction Result page also contains a CVV2 CVC2 Response Code which follows the AVS code It is a single character and a table containing possible codes and their meanings is shown below A response code of M implies a reduced risk of possible fraud but does not eliminate it entirely whereas any other response implies an increased risk of possible fraud It is up to you to decide whether you wish to accept the risk complete the transacti
66. nutes in the box labeled Duplicate Lockout Time 2001 LinkPoint International Inc 54 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 When you are satisfied that the times are correct click on Submit This time simply submits the change Click on View All Fraud Settings to display all the current settings for your account You may edit the settings by clicking on Change Settings or return to the main Admin page by clicking on the appropriate button View Your Merchant Agreement At some point you may wish to review your merchant agreement again The agreement may be viewed on screen by clicking on View Agreement If you wish to download the document view the agreement and click on Download PDF at the foot of the page Note that to view the PDF file you will need to have installed Adobe Acrobat Reader we recommend 4 0 or later for best viewing results and printing to a PostScript Level 2 or higher printer for best printing results Use LinkPoint Basic Administration As part of the planned additional and powerful new features in the next release of LinkPoint Central there will be an active LinkPoint Basic administration subsection accessible from this menu The entries for Your Site URLs and Thank You amp Sorry currently take you to an information screen and if you select from the entries on that screen you will be transferred to the existing LinkPoint Basic administration feature HLPAdmin
67. of LinkPoint Central LPC an exciting breakthrough in e commerce technology LinkPoint Central offers you a brand new interface encompassing both Virtual LinkPoint and LinkPoint Basic and it offers you many new features including e Fraud settings and store controls Support for the new Visa CVV Code Retail capabilities that allow you to accept a credit card through a swipe device All merchants will be automatically switched in 30 to 60 days but you have the opportunity to start using this system today Your current store is valid for either the new LinkPoint Central system or the old system Both the new system and the old system use the same store data and offer you the same capabilities except LinkPoint Central offers you more features with a cleaner more usable interface Your reports will show all the transactions you enter into either system To try the new system just click on the Yes Use LPC button below Or choose the No Use Old WLP button to use the old system These options will continue to be available for several weeks so each time you log in you ll be able to choose which system you want to use Bi ie Figure 1 LinkPoint Central Announcement Page At this time you may choose from the following options o Try LinkPoint Central If it becomes necessary you may revert to your old VLP system but only for the next 30 60 days call Customer Service for assistance How Click on Yes Us
68. oline 51 block oun HC Tasse Address didas 52 pet A Maximum Purchase AMOUR 53 View Your Merchant Acre men enai a 99 Use LinkPoint basic AdgministratlOn eres aci 55 How We DUD POLE YOU aisla 56 We Make The Manuals Avatlable ONIS A e edes AA 56 We Provide The FAQs Frequently Asked Questions eene nnne nennen 56 We Erovide Online SU PORE i MR P 57 We Oller You A Support EIoLUne uet etie cedet dk tas aA 57 We Provide Links To Other Useful Resources 00 0 eee eeescceesnceeeseeeeeeeeeeeneeeesnecesaeeeesaeeeeaeecsaeeeesaeeeeeneeeaes 57 D nt Foret ToLo OU breira bap ice AA A AN 58 TNE io eer ARE 58 GLOSSARY OE TERMS iia 59 ACONI DIK E aa e t mrt R E O 59 Applicaton Proerammune Interface ADD esas 59 AUDO ZAO a O S 59 lire EM 59 DIN casos tessa M AS 99 TSS Dacia 59 Commerce Service Provider CSP abiecta eet b t lesa semis ld uo etnia itg A 99 Pena Numbers sedal traia oli e mittes 60 A Baleus st eue eolit exa Pier tuber dude exu Phe emer Se de Ea are ee ee 60 Ec C 60 Independent Sales Orcsanization TDO arie ta 60 IBS EST IRE DES oou cece DUI EMEN MEMINI A 60 Minterehange Fee m S 60 IP Internet Protocol Ad dtess sete die edet Es NUN NIMM CLIE DUE 60 DSU E asunto testa dst oeste intei ot ees bte fuf item Sareea Uh Beste ffc ta o ob Dese olus 61 Mercbantlb
69. om this subsection at any time by clicking on Admin Main an Fraud Block E mail General Admin fi s Block E mail sE Change Password Live Test Mode Fraud Settings View Agreement You can choose to block certain e mail addresses from purchasing at your store Any transaction from your store associated with that e mail address will be declined Block by E mail Address LinkPoint Basic Add an e mail address by entering it in the box below and clicking the Add button Your Site URLS When you click the Add button you are submitting your change to our server Thank You amp Sorry E mail lbrubblegflintstones com Add gt gt fflintstonedflintstones com jknifeg aolcom Help Figure 44 Fraud settings Blocking an e mail address To automatically decline any transaction originating from a specific e mail address enter that address in the E mail box and click on the button also acts as Submit so when it is clicked the e mail address is immediately added to the database on the LinkPoint Central server If you wish to remove an e mail address from the blocked list either because it was entered incorrectly or because it is now off your suspicious behavior list select the address in the list box and click on Delete The address will be removed immediately To choose another aspect of Fraud Settings either click on the appropriate phrase in the white panel or click on Next O 2001 LinkPoint Int
70. on and ship the goods to the customer Table of Possible CVV2 CVC2 Response Codes Merchant indicated CVV2 CVC2 not present on card but it should be Issuer is not certified and or has not provided Visa MasterCard encryption keys Issuer did not respond 2001 LinkPoint International Inc 37 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Other Transaction Functions From the Left Menu Box three other transaction related functions are available Ticket Only Capture or Post Auth Return and Credit Submit A Ticket Only Transaction This type of transaction is only used to capture funds against an authorization obtained online earlier through LinkPoint Central Click on the Ticket Only menu choice on the Left Menu Box and the Ticket Only page will display Figure 28 Virtual LinkPoint Ticket On ly Point of Sale Ticket Only ee 4 Required fields Optional fields CIC IE AT Credit Order information This type of transaction is only used to complete capture funds against an authorization obtained online through LinkPoint Central If you obtained an authorization over the phone please return to the Point of Sale POS page Pay by Credit Card section and select Forced Ticket as your transaction type Order number 123456789 Retrieve Order Figure 28 Making a Ticket Only Transaction If you obtained the authorization earlier over the telephone return to the POS page click on Point of Sale i
71. ontinue f cClearForm Figure 11 VLP Order Information showing Test Mode Brief Overview Of Features In the very near future you will be able to customize your Virtual LinkPoint page and choose precisely the fields you need to record your transactions Figure 11 above shows an example of a VLP page If you are in Test Mode a banner will clearly indicate that fact 2001 LinkPoint International Inc 21 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Additional help is available for certain objects that react whenever the mouse cursor is positioned over them for a short period the object becomes highlit and if the cursor continues to be held in place a support box pops up to give further information Move the cursor away and the box disappears This feature may also be available for certain objects that do not react visibly first time users will benefit from exploring the page carefully first by moving the mouse around without clicking to see what features are available Some fields are optional whereas others are required and they are distinguished from each other by color A brief legend at the top of the page provides details see Figure 11 above Furthermore if you use Internet Explorer as your browser a hide reveal function is available for all subsections of the form which can expand to provide additional facilities or fields such subsections are identified by a right arrow graphic ll When
72. or confirm shipment of the order using a feature available in Reports Note that authorization reserves funds for varying periods depending on the issuing credit card company s policy The period may be as little as three days or as long as several months For your protection we strongly suggest that you confirm shipment or perform a Ticket Only transaction as soon as possible after authorization Use the Point of Sale page for an Authorize Only transaction Forced Ticket The transaction type Forced Ticket is similar to a Ticket Only transaction discussed below except that it is specifically for authorizations you obtain by telephone not through LPCentral It requires a reference number or approval code that you should have received when you performed the telephone authorization If you perform an authorization transaction online with LPCentral you must complete it with a Ticket Only transaction Use the Point of Sale page for a Forced Ticket transaction 2001 LinkPoint International Inc 25 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Ticket Only Capture or Post Auth The transaction type Ticket Only also known as Capture or Post Auth captures funds from an Authorize Only transaction reserving funds on the customer s card for the amount specified If you enter a total in the Ticket Only transaction that is larger than the total you entered in the corresponding Authorize Only transaction the Ticket On
73. ormation subsection consists of a combination of optional and required fields Figure 21 Possible required fields include Customer Name Billing Street Address City State Country and Zip or Postal Code A degree of intelligence has been included in validating some of the fields if for example you choose a Country other than the United States the State box will show if you type an entry in the Province box the State box will show and if you type an entry in the Province box and then select a State the Province box will clear This kind of validation helps to avoid addressing errors that might otherwise cause a transaction to be declined 2001 LinkPoint International Inc 30 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Virtual LinkPoint Customer Contact Information Point of Sale Customer ID Number 10283619 Ticket Only a Customer name John Doe Return Credit Billing Company LinkPoint International MyLinks y Billing street address 123 Any Street Help Suite 400 City Any Town State x ol Province Cs Country UnitedStaes y Zip Postal Code o0 Phone number 800 555 5555 Fax number 800 555 5000 E mail address anybody anywherecom Figure 21 Customer Contact Information The State field entry is selected from a drop down list Figure 22 Virtual LinkPoint State Tx or Province Point of Sale Country Ticket Only Return Credit Zip
74. rammers but who have some HTML knowledge merchants who don t host their own secure server mail order telephone order merchants and traditional brick and mortar retailers as well Account Requirements Merchants who wish to process transactions primarily for Retail Swipe need a LinkPoint account configured and priced appropriately Please contact your merchant account provider for details Merchants who wish to process transactions primarily for MOTO amp ECI Mail Order Telephone Order and Electronic Commerce Indicator need a LinkPoint account configured and priced appropriately Please contact your merchant account provider for details Retail Swipe and MOTO amp ECI carry different levels of risk In terms of the highest level of security lowest level of chargebacks lowest risk of fraud the ranking is 1 Retail Swipe 2 MOTO and 3 ECI Retail Swipe because of the face to face nature of the transaction is still the safest way to do business Time All time references that appear in this document are for Central Standard Time 2001 LinkPoint International Inc 1 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Options Available After April 1 2001 when you go to log on to your VLP account you will be presented with the following screen Figure 1 3 LinkPomt Central Announcement Microsoft Internet Explorer Introducing LinkPoint Central LinkPoint International is proud to announce the release
75. rders 100 00 Total amount 100 00 tax shipping included Figure 15 Order Information section It also contains some optional fields which include an Order number if one is available a Purchase Order number if you supply this Order Number and Tax become required fields the new field Shipping Type to track the method of shipment the Shipping Amount and the amount of Tax or VAT the European equivalent of sales tax Value Added Tax For tax exempt transactions check the Tax Exempt box How To Pay POS Related Transaction Functions The Pay By feature allows selection of payment for the customer s order either by credit card or by check If viewed with Internet Explorer each subsection expands when selected Only one method of payment may be used for a given order You cannot for example accept part payment by check for an order and the rest by credit card Here we discuss setting up 1 payment by credit card 2 payment by check 3 the completion of the other subsections and then 4 the process of proceeding to the confirmation of the order Set Up Payment By Credit Card There are two sets of menu selections available for credit card transactions One relates to point of sale POS operations and is accessed through the Credit Card subsection of Pay By Details are given below The other is accessed through the Left Menu Box and relates to Ticket Only Return and Credit transactions These types are discussed lat
76. re linked to sites operated by those companies should you wish to transfer in order to upgrade your current browser The Welcome Page The first time you log in after you have agreed to your merchant agreement you will encounter the LPCentral Welcome Page discussed in the next section tm 2001 LinkPoint International Inc 12 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 FIRST TIME ACCESS THE WELCOME PAGE The very first time that you access the LPCentral website after logging in successfully and viewing and agreeing to your merchant agreement you will be automatically transferred to the Welcome Page see Figure 7 Lini oint Central Customization Reports VLP Admin Support Log Out General Admin Welcome to LinkPoint Central Some things have changed from the old system Please take note of the following Change Password Live Test Mode Browser Compatibility Fraud Settings Recommended for best functionality Microsoft Internet Explorer V4 0 or higher esee Minimal functionality Netscape V4 0 or higher LP Basic a E i You must have javascript enabled in your browser to use this product Your Site URLs Change your Password Please Thank You amp Sorry Please go into the Admin section and change your password today and on a regular basis MyLinks y New Input Fields You ll notice several new fields on your Virtual LinkPoint pages Help International addresses are now available
77. rences To Parts Of This Document Or External Resources When referring the reader to either another section in this document or an external resource the destination title or subtitle is italicized for example www linkpoint com or Getting Around LPCentral Main Menu Bar Selections available on the Main Menu Bar see Figure 4 in the section entitled Getting Around LPCentral are referenced here using this style Reports VLP Admin and so on Left Menu Box Selections available on the Left Menu Box see Figure 5 in Getting Around LPCentral are referenced here using this style Point of Sale Ticket Only Return and so on Subsections Within each section menu selections either on the Main Menu Bar or the Left Menu Box there are subsections referenced here using this style Order Information Pay By and so on Fields Each subsection contains one or more fields some optional some required that are referenced here using this style Purchase Order Number Total and so on Buttons There are buttons on many LinkPoint Central pages Each button when clicked on performs a function and that function is generally written on the face of the button The button appears in the text of this document in a distinct format for example Continue Other Active Areas On certain pages there are text items that are active that is when you move your mouse over them they become highlit and if you click on the
78. ring subsection when it is expanded and no fields will be available Although there are other transaction functions available in the Left Menu Box the logical approach is to continue with a discussion of the remaining features available here on the VLP Point of Sale page To review those transaction functions accessible through the Left Menu Box go to the section below labeled Other Transaction Functions Set Up Payment By Virtual Check To process payment by check click on the arrow to expand the Check subsection Figure 19 2001 LinkPoint International Inc 28 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Virtual LinkPoint Point of Sales Ticket Only Return Credit Help Pay by l Credit Card 423 Seaward Road Ses City CA 31308 Momo Iis3lh5h7H8Hu D23Li 55780m Account Type Transit Routing Number Check Number Complete MICR Number Personal checking sel Run your mouse over the transit routing number check number and MICR number field names Your customer s check may have these numbers in a different order but the transit routing number will ALWAYS be between the two symbols C certify that have obtained proper authorization from the consumer to initiate an ACH debit to his or her account for the amount specified Figure 19 Check subsection for Pay By expanded An image representing a sample check is presented below which
79. rmation and any other subsections for which you have data and click on Continue The next page that is displayed requests a confirmation of the Credit submission Figure 37 O 2001 LinkPoint International Inc 44 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Virtual LinkPoint Please Confirm Point of Sale Ticket Only Heturn Credit Order Information Purchase Order number 98765432 Shipping charges 0 00 Tax 1 00 Total amount 130 00 Credit Card Information Type of transaction Cre dit Transaction origin Retail face to face Are you swiping the card No Credit card number 41111 1111 1111 1111 Expiration date 07 2001 Customer Contact Information Customer name John Doe Street address 123 Any Street Suite 400 Any Town TX 00000 Country us Phone number 800 555 5555 Fax number 800 555 5000 E mail address anybodya anywhere com Figure 37 A request to confirm a Credit transaction Check that all the information appears to be correct if not click on and make any necessary changes click on Continue and then click on Submit Within a short time the response will be displayed An example of a successful transaction is shown in Figure 38 2001 LinkPoint International Inc 45 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 wie oe Transaction Result Ticket Only E be You are in Test Mode Transaction status APPROVED Date and time of transaction Fri Apr 20 15 3
80. roducts services http www linkpoint com Cardservice services http www cardservice com Cardservice Merchant Statements http www mymerchantoffice com Figure 48 Support facilities available We Make The Manuals Available Online Links are provided to PDF versions of manuals available online for Virtual LinkPoint LinkPoint Basic and this product You will need to have installed Adobe Acrobat Reader we recommend 4 0 or later for best viewing results and printing to a PostScript Level 2 or higher printer for best printing results We Provide The FAQs Frequently Asked Questions In addition to the manuals LinkPoint Central also provides a set of answers to commonly asked questions If you think your VLP or LinkPoint Basic question might already have been asked consult the FAOs 2001 LinkPoint International Inc 56 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 We Provide Online Support If you cannot find what you re looking for in either the manuals or the FAQs try sending an e mail to the Online Support groups using this facility Decide whether your question is specific to VLP or LinkPoint Basic or to LinkPoint Central and choose from the Left Menu Box or active text area in the main body of the screen accordingly When you click on the appropriate link you will be transferred to the relevant Support section of the LinkPoint website Fill out the form there as completely as you can mak
81. rther Ticket Only transactions click on Next Transaction or access any of the other features of LinkPoint Central through the Main Menu Bar or the Left Menu Box 2001 LinkPoint International Inc 40 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Submit A Return Transaction A Return transaction is used to return funds to a customer s credit card from an earlier transaction that was completed using the LinkPoint system Click on the Return menu choice on the Left Menu Box and the Return page will display Figure 32 Virtual LinkPoint Return Point of Sale Ticket Only X n Required fields Optional fields Heturn Credit Order information MyLinks gt Order number 123456 Retrieve Order Figure 32 Making a Return transaction Enter the Order number associated with the transaction and click on Retrieve Order The next page will display the details of the previously entered order Figure 33 Return Virtual LinkPoint Point of Sale R red fields Onti field Tickel OA 3 i equired fields Optional fields Return Order Information Order number 123456 Shipping Amount Tax 0 7 Tax Exempt VAT for international orders Total amount tax shipping included lr Payment Information l Customer Contact Information lr Comments Contine f Backto POS Figure 33 Retrieving order details for a Return transaction Field entries for Payment Information
82. sk of fraud with a credit not every merchant has permission to perform credit transactions If you do not see the Credit function listed in the Left Menu Box of your VLP section you do not currently have permission to perform a credit Contact your processor s merchant services department to enable the function if you need it and do not have it If you have access to the Credit function click on the Credit menu choice on the Left Menu Box and the Credit page will display Figure 36 Virtual LinkPoint C red it Point of Sale Ticket Ony 4 Required fields Optional fields Return Order Information This type of transaction is used only for crediting customer accounts that were not originally debited via LinkPoint Central If you need to process a return against an existing order please go to the Return page Note All credit transactions will appear as returns in reports Purchase Order number Shipping Amount Tax 100 X FHTaxExempt WAT for international orders Total amount 130 00 ftax shipping included l Payment Information lr Customer Contact Information lr Comments Continue f BacktoPOS Figure 36 Making a Credit transaction If you discover that you need to process a Return rather than a Credit click on that option in the Left Menu Box Enter all the information that you have with regard to the transaction don t forget to fill in Payment Information Contact Info
83. so known as periodic billing if you sell subscription services for example Because LinkPoint Central works through the Internet you can log in wherever you can make an Internet connection giving you the ability to process orders from almost anywhere you happen to be Manage Your LinkPoint Account LinkPoint Central allows you to manage everything from one place In the planned Customization section you will be able to determine who gets e mail receipts and what those e mail receipts look like You will be able to choose a set of your favorite links MyLinks also planned to be made available in the very near future for easy access to all the LinkPoint Central locations you use most frequently The Reports button brings up a separate browser window for you to view your transaction reports so you can see just how well your store is doing A separate publication is currently available for this feature downloadable from the web site www linkpoint com click on Support and look for the Reports entry under Manuals 2001 LinkPoint International Inc 2 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 The Admin section is where you turn to change your password switch between Live and Test mode specify your fraud settings and view your user agreement The Support section provides information on where you can turn for support The feature LinkPoint Basic is presently supported by a separate document downloadable
84. the opportunity to change your password an important first step Alternatively you may choose to go into Admin later and change it there It is advisable to change your password regularly To help you this manual includes some ideas for choosing passwords see the section entitled Password Suggestions which also steps you through the process of changing your password New Fields And Features To Help You There are a number of new fields and features available on your VLP pages o International addresses are now supported o Youcan indicate whether you received an order through the Internet Electronic Commerce Indicator or ECI by mail or phone MOTO or through Retail o You can now enter the Card code also known as CVV2 or CVC2 a three digit number on the back of the customer s credit card required to be collected as part of the process of reducing the risk of fraud beginning April 1 2001 o A Customer ID field is now provided and shortly you will be able to use this field to look up information for your frequent customers o A Purchase Order Number field is available which can save you money on Purchasing Card transactions and can be used to track multiple transactions against one purchase order o A Shipping Type field allows you to track the method used to ship goods o For test transactions there is now a Desired Response subsection that lets you choose whether the test transaction response is shown as Approved
85. tion recurring Unless you check this box by clicking in it the transaction will not recur Virtual LinkPoint Make recurring for Credit Card Sale Transactions ONLY Make recurring TT Yes Bill the customer Every 1 Days Point of Sale Start on o3 30 2001 End after 12 payments E times fif the transaction fails before Retry a transaction me notifying me Figure 24 Make sure you want the transaction to recur Fill in the fields with appropriate information taking care not to bill the customer more frequently than has been agreed The periodicity Days Weeks Months Years start day month and year are all selected from drop down lists to reduce potential error Within the specified period you can determine how many times the credit card should be billed after how many payments the billing should cease and the threshold how many times the transaction should be retried if it fails before you are notified O 2001 LinkPoint International Inc 32 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 If a retried transaction reaches the limit that you set for retries you will be notified in e mail using the contact e mail address that we hold on file for you and retries will continue once each day until cancelled by you Finally ensure that the Make recurring box is checked before proceeding If you wish to cancel an existing recurrent or periodic bill use the fun
86. tm O 2001 LinkPoint International Inc 55 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 How We Support You To see the support facilities available click on the area labeled Support on the Main Menu Bar see Figure 48 In the Support area in the middle of the page there are links to the various facilities provided for you If you move the mouse cursor over the text you will see which words or phrases become highlit Clicking on the chosen word or phrase will link to the relevant resource which will display within the current browser window rather than opening a new window If you prefer to open in a new window right click on the link and choose Open In New Window from the pop up menu Remember to close the window when you have finished Support Manuals Su pport LinkPoint Central f Need some help We ve pointed to all the help available today right here The Virtual LinkPoint interface may change when you click on these links because you may be taken to the 1 ae LinkPoint web site LinkPoint Basic FAQ Manuals LinkPoint Central Virtual LinkPoint LinkPoint Central LinkPoint Basic Virtual LinkPoint LinkPoint Basic LinkPoint Central Virtual LinkPoint Online Support E LinkPoint Basic LinkPoint Central Virtual LinkPoint Online Support for LinkPoint Central LinkPoint Basic for Virtual LinkPoint for LinkPoint Basic Support Hotline 24 hrs day 7 days wk 1 800 156 5989 ext 4100 LinkPoint p
87. ure invoke the planned Setup Wizard from which other functions will be accessed such as entering product details specifying transaction input fields and configuring e mail receipts um A Admin General Admin Here is where you come to get everything set up Whenever you need to do something Change Password that concerns your account come here Live Test Mode General Admin Functions Fraud Settings View Agreement Change password Change your password LinkPoint Basic Live or Test Mode Choose to run transactions in live or test mode Your Site URLs Mank fel eth Fraud Settings Add change credit card numbers to block MyLinks 7 Add change names to block Add change IP Class C addresses to block rin Add change e mail addresses to block 5et maximum purchase amount Set lockout times View your fraud settings View Agreement View agreement LinkPoint Basic Admin Functions Your Site URLs Function coming soon to add change order submission form URLs In the meantime use the existing LinkPoint Basic HLPAdmin Payment form and receipt pages your site or ours Function coming soon to add change thank you and sorry URLs In the meantime use the existing LinkPoint Basic HLPAdmin Thank You amp Sorry Pages Note To customize your payment and receipt forms see Payment Form and Choose form fields in the Customization section Figure 39 The Administration page From this page the LinkPoint Basic administratio
88. urity it is advisable to close your browser altogether and then re open it if you intend visiting other web sites This action deletes any information that may have been stored temporarily by the browser relating to your use of the browser and the site s that you visited Time Out Note that for security reasons you will be automatically logged out from LPCentral if there is no activity for 10 minutes You will be transferred to your Login page with a message that your session is no longer active and a request to log in again 2001 LinkPoint International Inc 58 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 GLOSSARY OF TERMS Acquiring Bank An acquiring bank has a business relationship with a merchant to receive all credit card transactions for that merchant Application Programming Interface API A set of routines used by an application program to direct the performance of procedures by a computer s operating system Authorization The process of ensuring that a cardholder has adequate funds available against his or her line of credit A positive authorization results in an authorization code being generated and those funds may in some cases actually be set aside The cardholder s available credit limit is generally reduced by the authorized amount Batch A group of completed transactions waiting to be settled Until a batch is settled no funds are actually transferred See Settlement BIN The
89. usly authorized over the telephone Forced Ticket In each case when you select a particular type of transaction from the drop down list Figure 18 the associated fields may change for Forced Ticket for example the additional required field Reference Number will appear Virtual LinkPoint F rd lr Check Point of Sale Transaction origin Retail face to face Ticket Only gt e Type of transaction Sale y Return Credit Are you swiping the card Sale Authorize Only Itn Credit card number Forced Ticket Expiration date o7 2001 gt Card Code 887 l Code not on card Figure 18 Selecting the type of transaction from the drop down list 2001 LinkPoint International Inc 27 LinkPoint Central LPCV5 4 User Manual Ver 1 01 0601 Select the appropriate transaction type for your credit card transaction from the drop down list If you choose Retail and you have either a swipe terminal or a computer keyboard with a card reader attached you can click in the Yes box in answer to the question Are you swiping the card and then click in the Credit card number field Swipe the credit card through the reader and extended information from the card s magnetic stripe is automatically transferred into that field The extended information means that you do not need to enter other related information by hand such as expiration date contact information and so on but you will need to enter Card Code informat
90. which is the AVS Code AVS Address Verification System codes help protect you from costly chargebacks and fraud Whenever you perform a credit card Sale or Authorize Only transaction the LinkPoint system verifies the customer s address you entered on the Point of Sale page against the address that the card issuing bank has on file for the customer The AVS code tells you how well the two addresses match If the transaction is approved you will find the three character AVS code often referred to as 3 digit AVS in the Approval Code on the Transaction Result page AVS compares the numeric portion of the street address and the zip code If both the zip code and street address match the AVS code will begin with a Y If they do not match the AVS code will begin with an N An N indicates a higher probability of fraud The second character of the code will tell you more about the AVS results see the table below If either the first or second character is an X then a comparison was not available The third character may vary according to the credit card company providing the information You will only get an AVS code if the transaction was approved regardless of whether the addresses match If you receive an AVS code indicating that the address and or zip code do not match it is up to you to decide whether you wish to accept the risk complete the transaction and ship the goods to the customer Limitations It is important to k
91. y Discount Rate The fee a merchant pays their acquiring bank merchant bank to deposit the value of each day s credit purchases The fee is usually a small percentage of the purchase value Gateway An application that receives transactions from an online storefront and delivers them to a bankcard processor Independent Sales Organization ISO Acts as a third party between a merchant and the acquiring bank When acquiring banks see a business as too big a risk merchant status can be obtained by going through an ISO Installments The total number of payment transactions associated with a recurrent or periodic bill Interchange Fee A fee paid to the credit card issuing bank by the acquiring bank merchant bank to process a credit card transaction The interchange fee is a percentage of the total transaction amount IP Internet Protocol Address An IP address is used on a network to uniquely identify a given computer The address consists of four eight bit binary numbers usually written as denary values between 0 and 255 The IP address of your computer will probably be defined by your MIS department or specialist or by your Internet service provider if you are not part of a formal network When connected to the Internet for example the IP address of your computer can be found through DOS commands such as winipcfg or ipconfig 2001 LinkPoint International Inc 60 LinkPoint Central LPCV5 4 User Manual Ver 1 01 060

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