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CapTel 800i User Manual - the Oregon CapTel Website!

1. CapTel 800 How to Guide Ultratec CapTel 800i Specifications Physical Dimensions Size 9 x 6 5 x 7 5 Weight 2 Ib 100z Power AC Adapter 6 VDC 1670 mA barrel is negative Adapter is UL CSA listed Dial Pad Large Keys 0 75 x 0 70 Display Backlit graphical LCD color display 320 x 240 pixels Function Buttons 3 Programmable Speed Dial 1 Customer Service Speed Dial Redial Flash Mute Tone Caption Volume Up Down Yes No Controls Conversation Amplification when Captions on 0 40 dB gain when Captions off 0 18 dB gain Tone Ringer off low medium high 0 95 dB Indicator Lights Mute Volume Levels 1 through 12 Captions On Off Handset Type HAC Hearing Aid Compatible Dialing Phone Book 97 entries Speed Dial 3 entries Redial Last 10 dialed numbers CapTel is the latest innovation from Ultratec Ultratec Inc 450 Science Drive Madison WI 53711 888 269 7477 V TTY 866 670 9134 Spanish CapTe Customer Service Email CapTel CapTel com Fax 608 204 6167 Web www CapTel com 2009 2010 Ultratec Inc All rights reserved Ultratec and CapTel are registered trademarks of Ultratec Inc Connections Telephone line requires RJ11 connection can be standard analog line VOIP DSL FIOS Does not support digital PBX system unless analog port available 3 5 mm Neckloop Headset 2 5 mm Headset with microphone Ethernet AC power Approvals
2. Use the UP arrow button to insert a 2 second delay 6 Press the YES button to save it Customer Service 888 269 7477 USING SPEED DIAL BUTTONS 49 Editing Phone Numbers in the Speed Dial Buttons SPEED 1 Press the SPEED DIAL button deol D you wish to edit 2 Press the YES button to edit epee enama Number 555 1234 kod 3 Use the DOWN arrow button to backspace erase letters in z the current name Use the Ae a e cima number pad keys to enter a new letter or name Press the Edit Speed Dial YES button when you are done editing the name Sy mw 4 The cursor moves to the Name Mary Cell_ Number entry Use the DOWN Number 555 1234 arrow button to backspace erase numbers tn the current listing Use the number pad key to Eat Sate E WAST SRC change enter a new phone number Use the UP arrow Edit Speed Dial button to insert a 2 second delay Number 789 3456 _ changes press the YES button es 5 When you are finished making Name Mary Cell to accept Press YES to accept or NO to exit w for Backspace for 2 second delay 50 USING SPEED DIAL BUTTONS Customer Service 888 269 7477 Dialing with the Speed Dial Buttons CAPTIONS 1 Make sure that the CAPTIONS button Is on red light on SPEED 2 Press the SPEED DIAL key with Speed Dial 1 DIAL the number that you want G to call Name Mary Cell 3 Lift the handset Your CapTel Number 789 3456 phone will dial the phone n
3. e Consult the dealer or an experienced radio TV technician for help This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA A label is located on the underside of the CapTel containing among other information an FCC registration number US D8KMMO6BCAPTEL800 If requested this number must be provided to the telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company The REN for this product is 0 6B Should you experience trouble with this telephone equipment please contact CapTel Customer Service 450 Science Drive Madison WI 53711 Phone 888 269 7477 V TTY Email CapTel CapTel com 76 FCC INFORMATION For repair or warranty information please
4. person you wish to call Dial a Number or Press Speed Dial 3 As you dial the display screen shows the status as your CapTel phone connects to the Dialing Captioning service letting you 4448910 know when captions are ready 4 Listen or watch the signal Waiting for Captions meter to know when someone O answers Watch the display screen for captions Begin your conversation as you CapTel CA C1234 Tones Ringing 1 2 normally would 3 M Hello this is John who is calling please When you are done with your call hang up the handset Press to Review the Conversation TIP Remember to dial 1 area code if the number you are calling is long distance TIP You may want to let the person you are calling know you are using a Captioned Telephone or you may choose not to mention it The choice is yours 18 MAKING AND ANSWERING CALLS Customer Service 888 269 7477 Calling Using the Speed Dial Buttons NOTE You must save telephone numbers in the Speed Dial buttons before they can be used to dial Please see page 49 for directions CAPTIONS 1 Make sure that the CAPTIONS button is on red light on Dial a Number or Press Speed Dial SPEED 2 Press the SPEED DIAL button DIAL with the number that you 6 want to call 3 Lift the handset Your CapTel phone will dial the phone number for you automatically Dialing As you dial the display screen Mary shows the status as your CapTel 5991234 phone
5. During this time you may still talk listen to the other party You do not need to wait for captions to begin if you can hear the other party well enough to carry on the conversation You can speak at any time even if captions are present Reviewing Captions During a Call While on a call press the UP button to scroll back through e ae eye a Mom ow are you am fine the captions that appeared Caner Paean once o eand the conversation You can am getting the garden ready continue talking or listening what have you been upto oh that is nice did you have fun oh j he s fine he s getting bigger mom Everything the other party says he grew another inch will continue to be captioned even while you are looking back at earlier captions while you review captions Press NO to return to Conversation When you are ready to return to the live conversation captions press the NO button Anything the other party said during the time you were reviewing captions will appear and the live captions will continue as usual You can go back again at any time during the call to review what was said Just press the UP arrow button 26 VIEWING CAPTIONS Customer Service 888 269 7477 Reviewing Captions After Hanging Up To review captions after your conversation is ended and the phone is hung up 1 With the handset hung up press the YES button to see Options Press the DOWN button repeatedly until Conversati
6. FCC approved FCC registration number US D8KMMO6BCAPTEL800 REN 0 6B Conversation Memory Approximately 480 lines of text Congratulations on Choosing CapTel Welcome to the Captioned Telephone CapTel With CapTel you can see captions of everything people say over the phone letting you enjoy calls with confidence Please take a moment to read this guide and learn e How to start using your CapTel phone e How your CapTel phone works e How to get help when you have questions We want the CapTel phone to be enjoyable and convenient for you As you use your new phone we welcome your questions and comments If we can help please call you can even call using your new CapTel phone Sincerely CapTel Customer Service 1 888 269 7477 www CapTel com Customer Service 888 269 7477 CONGRATULATIONS 1 TABLE OF CONTENTS Es Congratulations on Choosing CapTel 00661 Overview E How CapTel WO S cccccccccccccccccccvccee4 Ld Section 1 Getting Started cecccccceccccccccccccvccccvccccscccssvceD What is n C9 OK vecacecsneieecseeeccantesecccssereciovaseseneccateecaesesiod 5 Overview of CapTel 8001 phone cc eeeeeeeececccccceeeee eee ees 6 Using a headset or neckloop optional e 11 Setting up your CapTel 8001 ccccceeeesessesseceececeeceeees 12 Getting help pee een ne Ren ee Sener ence re 16 Section 2 Making and Answering Calls 17 Dia
7. Lights is highlighted Press Phone Settings the YES button to select Captions Default On Off Ringer Volume 4 Press the UP or DOWN button Ringer Pitch to turn Keypad Lights On or Off Tone Pulse Dialing Spanish Captions NOTE When Keypad Lights Off is selected the dialing keypad lights Update Phone will go off whenever the display ts Press YES to Select Press NO to exit Options blank The lights will remain on when the phone i IS in use Keypad Lights Currently On Keypad Lights Always On 5 Press the YES button to select Keypad Lights Off your option or press the NO button to exit 6 Press the NO button repeatedly to exit out of the Options menu Press YES to accept or NO to exit 66 TELEPHONE SETTINGS Customer Service 888 269 7477 Using Call Waiting You can use enhanced telephone features such as Call Waiting that you may have as part of your telephone service With the CapTel 800i you will see captions during your first conversation and during the second Call Waiting conversation as well To use Call Waiting 1 During a conversation listen for the beep or see TONES in 2 getting the garden ready what have you been up to oh the captions It may indicate that is wonderful TONES did an incoming call with you have a chance to ask about those new seeds TONES Call Waiting 2 Inform the party you are speaking with on the initial call that you have another call Press to Review t
8. NO button repeatedly to exit out of Call History Customer Service 888 269 7477 CALL HISTORY 39 Clearing All Caller ID Entries You can delete individual Caller ID entries as you review them see page 39 or you can erase all Caller ID records at one time To clear delete all Caller ID entries With the handset hung up Options press the YES button to see Options Dial from Phone Book Confirm that Call History is reins se highlighted Press the YES Display Settings button to select Caption Answering Machine Phone Settings Use the DOWN button to EEEE highlight Clear All Caller ID file R Records Press the YES button Caller ID Options to select View Caller ID Records 4 The CapTel 800i will erase all C car AUC alen D Records Caller ID records 5 Press the NO button repeatedly to exit out of the Options menu Press YES to Select Press NO to exit Options 40 CALL HISTORY Customer Service 888 269 7477 SECTION 5 Using the Phone Book This section explains how to save frequently called phone numbers into your phone book for easy dialing TOPICS Adding a New Contact to your Phone Book Dialing a Phone Number from the Phone Book Editing an Existing Contact in the Phone Book Removing a Contact from your Phone Book Customer Service 888 269 7477 USING THE PHONE BOOK e 41 Adding a New Contact to your Phone Book You can save 97 names and phone numbers in the CapTel 8001 P
9. OFF simply move the switch on the back top edge of your CapTel phone to ON or OFF This setting will remain the same until you change it again 62 TELEPHONE SETTINGS Customer Service 888 269 7477 Setting your CapTel Phone for Tone Pulse Dialing The dialing mode of your CapTel 8001 phone is set to Tone dialing To set the dialing mode to Pulse dialing 00O de lt 4 N J may VI O N lee Press the YES button to see Options Press the DOWN button repeatedly until Phone Settings is highlighted Press the YES button to select Press the DOWN button repeatedly until Tone Pulse Dialing is highlighted Press the YES button to select Press the UP or DOWN button to select Tone Dialing or Pulse Dialing When the dialing mode you want is highlighted press the YES button to accept Press the NO button to exit out of the Options menu Customer Service 888 269 7477 Options Call History Dial from Phone Book Edit Phone Book Conversation Options Display Settings Caption Answering Machine Phone Settings Press YES to Select Press NO to exit Options Phone Settings Captions Default On Off Ringer Volume Ringer Pitch Tone Pulse Dialing Spanish Captions Keypad Lights Update Phone Press YES to Select Press NO to exit Options Tone or Pulse Dialing Tone Dialing Pulse Dialing Press YES to accept or NO to exit TELEPHONE SETTING
10. Update Phone or Press NO to exit Update Phone Connecting to Update Server Connected to Update Server Software Version Up To Date No Updates Available TELEPHONE SETTINGS 69 Problem Solving My CapTel 800i does not ring Check that the RINGER switch is set to ON Too many phones and or computer modems in your home may exceed the ringer equivalence number REN allotted by your telephone service Contact your telephone service provider to verify that your service is adequate for the number of phones devices you use want to make captioned calls at work but I don t hear a dial tone when I pick up the handset If you need to dial a 9 or another number to get an outside line then you must dial the 9 before placing your call When programming a Speed Dial button be sure to include the dialing prefix before the phone number What does No Network Connection prompt on my screen mean It means that the CapTel 800i is not able to send and receive data over the Internet Check your connections again to confirm that you are connected to Internet service and that your Internet service is working properly If the problem persists please contact CapTel Customer Service for help Can I use the Internet on my computer at the same time that am on the CapTel 800i phone with captions Yes At times you may experience slightly slower captions But there should be no major difficulty using both the In
11. can set your CapTel phone to Save Conversations after the call has ended and the phone is hung up This allows you to go back and review what was said after you ve hung up You can review up to 480 lines of conversation captions Or you can have captions erased every time the phone is hung up The default setting is to Save Conversations after the call is ended To change the Save Conversations setting 1 With the handset hung up Options Call History press the YES button to see Dial fram Phone Book Options Edit Phone Book wy 2 Press the DOWN button l Display Settings h 4 repeatedly until Conversation Caption Answering Machine Options is highlighted Press Phone Settings the YES button to select Bee aaron Conversation Options Sy 3 Press the DOWN button until Sv cur Conversations Save Conversations is highlighted Press the YES Delete All Conversations es J button to select Press YES to Select Press NO to exit 4 Press UP Or DOWN button to Save Conversations Currently Enabled La select Enabled or Disabled EEA Disabled Enabled saves conversation captions after the call is finished and the phone is hung up Disabled erases the conversation captions after every call Press YES to accept or NO to exit 28 VIEWING CAPTIONS Customer Service 888 269 7477 press the YES button to accept or the NO button to exit out of Disabled Conversation Options 6 Press the NO button repeatedly to exit
12. captions to be larger or smaller making the captions easier to read You need to change the font size before or after a call you cannot change the font size during a live captioned call NOTE Changing the font size applies only to conversation captions The font size and style for your CapTel 800i menu Options always remains the same To change the caption font size iia 1 With the handset hung up Options press the YES button to Call History gt see Options Dial from Phone Book Edit Phone Book kod 2 Press the DOWN button Conversation Options Ne repeatedly until Display Display Settings Settings is highlighted Caption Answering Machine Press the YES button to select pone oe Ings Press YES to Select Press NO to exit Options Sy 3 Press the DOWN button until Display Settings Set Conversation Font Set Conversation Colors mN Size is highlighted Press the YES button to select LCD Brightness Press YES to Select Press NO to exit Customer Service 888 269 7477 VIEWING CAPTIONS 31 4 The display screen shows what oera pont cee the current font size setting Is Press UP or DOWN buttons to select the font size you want Conversation Font is SMALL MEDIUM or LARGE SMALL Once you ve selected the font SIZE press the YES button to Use amp or W to select Conversation Fonts accept or press the NO button Press YES to accept Fonts or NO to exit to exit Set Conversation Font Size Press the NO button repe
13. contact CapTel Customer Service at 1 888 269 7477 V TTY If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This equipment cannot be used on public coin phone service provided by the telephone company Connection to party line service is subject to state tariffs If the CapTel causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary Occasionally your telephone company may make changes in its facilities equipment operation or procedures that could affect the operation of your equipment If so you will be given advance notice of the change to give you an opportunity to maintain uninterrupted service If your home has specially wired alarm equipment connected to the telephone line ensure the installation of the CapTel does not disable it If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer The CapTel telephone does not have any user serviceable parts Modification or changes to the CapTel not expressly approved by Ultratec Inc can void your authority to operate the equipm
14. light lit 2 Lift the handset and dial the telephone number or extension number that you use to access your voice mail messages Waiting for Captions a 3 Listen and read captions to follow the instructions to CapTel CA 4567 Ringing 1 2 3 F access your voice mail messages As the messages are played you can read captions in your CapTel display screen Recording Please enter your password You have 4 new messages and 1 saved message to listen to new messages press 5 new message Thursday 10 25 am Hi John this is Susan Alexander wanted to talk with you about the meeting on Tuesday night please call me back talk to you soon Press to Review the Conversation SEEING CAPTIONS OF ANSWERING MACHINE VOICE MAIL MESSAGES 55 TIP As you review voice mail messages use the CapTel 800i to follow any instructions from your voice mail system such as Press 1 to re play messages or Press 2 to delete You do not need to wait for the captions to make these key presses Your CapTel 800i will continue to display captions of everything said over the phone cust If you have any questions or difficulty using your CapTel to access voice mail CapTel Customer Service would be happy to assist you Press the CUST SERV button or dial 1 888 269 7477 for help NOTE f calling from an office you may need to dial 9 first then press the Customer Service button 56 SEEING CAPTIONS OF ANSWERING MACHINE VOI
15. need amplification should not use the phone at the highest volume setting The volume level automatically returns to a mid range setting whenever the phone ts hung up Customer Service 888 269 7477 GETTING STARTED 9 Back top edge view of CapTel 800i Features 1 Telephone Line Plug the telephone cord here RJ11 jack Phone cord can be for analog VOIP FIOS Digital Cable service or analog with DSL service Does not work with PBX system unless an analog port Is available 2 Ringer switch ON OFF Turns audible Ringer on off 3 Ethernet Jack Plug Ethernet cable provided here to connect to your Internet Service 4 Ethernet Status Lights Lets you know if you are connected to the Internet and whether activity is on the line 5 Power Jack Plug AC power adapter here 10 GETTING STARTED Customer Service 888 269 7477 Using a Headset or Neckloop Optional Audio Jacks 2 5 mm 3 5 mm You can use earphones a headset neckloop or other type of listening device with the CapTel 800i to maximize the audio quality or to enjoy your new phone hands free Open the protective cover to reach the jacks Simply plug the headset assistive device into the appropriate 2 5 mm or 3 5 mm audio jack located on the right edge of the CapTel 8001 phone Headset or pe 25mm 3 5mm Neckloop Customer Service 888 269 7477 GETTING STARTED e 11 Setting up Your CapTel 8001 For complete instructions please see the Ins
16. the display Waiting for Captions screen for captions Begin ee your conversation as you normally would When you are done with your call hang up the handset 20 MAKING AND ANSWERING CALLS Customer Service 888 269 7477 Answering an Incoming Call 1 When your CapTel phone rings the display will light up to alert CGN you to an incoming call F NOTE f you have Caller ID RING service you will see the name and or the phone number of the person calling 2 Pick up the handset and answer the call as you normally would caPTIONS 3 Check to make sure the CAPTIONS button is on red light on if you d like captions during the call Press the CAPTIONS button to turn it on or off Waiting for Captions E 4 Listen or watch the signal meter for a response Watch the display screen for captions CapTel CA C1234 F Hi mom it s Mary calling Press to Review the Conversation TIP f you answer on an extension telephone and want to get captions just pick up the CapTel handset and press any of the number keys Your CapTel phone will connect to the Captioning Service and you will be able to view captions of the call on the CapTel display screen Customer Service 888 269 7477 MAKING AND ANSWERING CALLS 21 Turning Captions On Off During a Call CAPTIONS You can turn captions on off at any time during your call by pressing the CAPTIONS button When the red light around the CAPTIONS but
17. to Select Press NO to exit Options The display screen shows you ee the first contact name and number listed in your Phone Book Use the UP and DOWN arrows to move through the contacts in your Phone Book Name Mary Number 555 1234 4 When you see the contact listing you want to dial simply e e eta tens lift the handset The CapTel phone will dial the number for you automatically 44 USING THE PHONE BOOK Customer Service 888 269 7477 Editing an Existing Contact in the Phone Book To make changes to an existing contact in the Phone Book 1 With the handset down press the YES button to see Options Options Call History Dial from Phone Book Press the DOWN button 3 Conversation Options repeatedly until Edit Phone Display a Book iS highlighted Press the Caption Answering Machine YES button to accept Phone Settings Press YES to Select Check that Edit Existing Press NO to exit Options Contact is highlighted Press the YES button to select Edit Phone Book Edit Existing Contact Add a New Contact Remove a Contact The display screen will show you the first listing in your Phone Book Use the UP and DOWN arrow buttons to move through the various contacts in E E your Phone Book When you find the contact you wish to change press the YES button to select it Phone Book 1 of 7 Name Mary Number 555 1234 v Press YES to edit name or NO to exit
18. to the Internet 10 14 requirements c ce cccccceeeeeeeeeeeees 12 USING a OUTED eeeeeeeeeereeeeees 15 Lights on keypad cccceeeeeeeeeees 66 Mute button i cesertecesaosercorisececcuesaaacees 8 Neckloop using with 11 23 Phone Book dialing from the phone book 44 adding a new contact to the phone bo00OK seesssssssseesssssssseessss 42 editing names numbers in the phone b00K sssssessessssssseerresssssss 45 removing a contact from the phone OOK cncccveesssiueeseveteccandeecens 47 Options Call ISLOPY siccstsvosacsvinccsossconcsncaneouss 37 Dial from Phone Book 44 Edit Phone Book cceeeeeeeees 45 Conversation Options 27 30 Display Settings eee 31 36 Answering Machine 6668 53 Phone Settings c ccc ccceeeeeee 57 Redial button cc200cdssssnvassansvonreeersedensnees Customer Service 888 269 7477 Reset problem solving 0 71 Reviewing Calls e 25 26 27 DOT WUD eer E AE 12 requirements ccceeeeessessesseecs 12 help with set up sssessssssssessesesssss 16 USINg a TOUTE eseese 15 Spanish captions ccisvsecsssasessesescaersannctrsansoeds 64 customer service in Spanish 65 Speed Dial buttons dialing with the Speed Dial buttons scasessseshexcensteancesaranaces 51 adding a name number to Speed Dial ssssseeeeeeeessssss 49 editing a na
19. 7 TELEPHONE SETTINGS 59 Adjusting the Volume of the Ringer You can set the volume of the CapTel 800i ringer to the volume that you hear best Choose from minimum volume 105 dB medium volume 111 dB or maximum volume 117 dB To set the Ringer volume Press the YES button to see Options Press the DOWN button until _ N Press the YES button to select J Press the DOWN button until mas Press the YES button to select Press the UP or DOWN button to select your desired Ringer Volume level O N When the volume setting you want is highlighted press the YES button to accept Press the NO button repeatedly to exit out of the Options menu NOTE f the Ringer switch is set to OFF you will not be able to adjust the Ringer volume ee o 0 04040 60 TELEPHONE SETTINGS Phone Settings is highlighted Ringer Volume is highlighted Options Call History Dial from Phone Book Edit Phone Book Conversation Options Display Settings Caption Answering Machine Phone Settings Press YES to Select Press NO to exit Options Phone Settings Captions Default On Off Ringer Pitch Tone Pulse Dialing Spanish Captions Keypad Lights Update Phone Press YES to Select Press NO to exit Options Ringer Volume Currently Medium Minimum Maximum Press YES to accept or NO to exit Customer Service 888 269 7477 Setting the Pitch of the Ringer You can select
20. CE MAIL MESSAGES ZIE Telephone Settings This section explains how to adjust settings on your phone to fit your preferences TOPICS Setting the Captions Default to On Off Adjusting the Volume of the Ringer Setting the Pitch of the Ringer Turning the Ringer On Off Setting your CapTel Phone for Tone Pulse Dialing Turning on Spanish Captions Turning Keypad Lights On Off m Using Call Waiting Dialing 911 with Your CapTel 800i Updating your CapTel Phone Customer Service 888 269 7477 TELEPHONE SETTINGS 57 Setting the Captions Default to On Off You can change the default setting of your CapTe 800i to always have the captions button set to ON or to always have the captions button set to OFF Your CapTel 800i comes with the Captions Default set to ON NOTE No matter how you set the Captions Default you can always turn the captions ON or OFF by pressing the Captions button at any point in the conversation CAPTIONS CAPTIONS Captions Default On When the caption default is set to ON every call incoming or outgoing is automatically connected to the Captioning Service The light around the CAPTIONS button remains lit You will receive captions on every call You can still turn the captions off by pressing the CAPTIONS button at any time during the call Captions Default Off When the caption default is set to OFF calls are not automatically connected to the Captioning Service The light around t
21. Customer Service 888 269 7477 USING THE PHONE BOOK 45 Sy 6 To edit the name use the Edit Phone Book DOWN arrow button as a backspace to erase letters You can enter new different letters NamesManpat Home using the dialing pad Look for Number 555 1234 the letters listed on the number keys to know which number key to Press For some Press YES to edit number or NO to exit A for Shift W for Backspace for Space letters press the same number key several times until the correct letter appears on the display screen in 7 When you are done editing the eran name press the YES button to move to the Number wy To edit the phone number use Name Mary at Home the DOWN arrow button as a Number 555 1234 __ backspace to erase numbers You can enter new different numbers using the dialing pad Use the UP S arrow button to insert a 2 second delay NOTE f a dialing prefix is required to get an outside line enter in the dialing prefix first Nate Menjet Home then the phone number Number 777 4321 8 When you are done editing the phone number press the YES button to save your changes 9 Press the YES button to edit more contacts in your Phone Book or press the NO button repeatedly to exit the menu system 46 USING THE PHONE BOOK Customer Service 888 269 7477 Removing a Contact from your Phone Book To remove a contact from your Phone Book 1 With the handset down pre
22. E 9 MUTE Button Silences the sound from your end of the conversation When the MUTE button is pressed red light around the button is ON the person on the other end of your call will not be able to hear you You will still be able to hear the caller and get captions of everything they say To turn the Mute feature off press the MUTE button again red light around the button is OFF 8 GETTING STARTED Customer Service 888 269 7477 TONE CAPTIONS 10 TONE Button Allows you to adjust the sound settings of the call letting you enhance LOW MED or HIGH frequency tones to find the range that you hear best 11 CAPTIONS Button To see captions during your call make sure the red light around the CAPTIONS button is on Your call will automatically be connected over the Internet to the free service that provides the captions Captions can be turned on or off at any time during a call To turn the captions off just press the CAPTIONS button to turn the red light off 12 VOLUME Bar Lets you adjust the volume to a comfortable level up to a 40 dB gain from min max for captioned calls To increase the volume press the right side of the VOLUME bar To decrease the volume press the w left side of the VOLUME bar There are 12 volume levels Watch the light panel above the VOLUME bar to know what the current volume setting is WARNING The maximum volume setting on captioned calls is extremely loud People who do not
23. Phone Book 41 Adding a new contact to your Phone Book 42 Dialing a phone number from the Phone Book 44 Editing an existing contact in the Phone Book 45 Removing a contact from your Phone Book 47 Ee Section 6 Using Speed Dial Buttons 48 About the Speed Dial buttons 0 cc ceceeeeeeeeeees 48 Saving phone numbers in the Speed Dial buttons 49 Editing phone numbers in the Speed Dial buttons 50 Dialing with the Speed Dial buttons ee 51 E Section 7 Seeing Captions of Your Answering Machine and Voice Mail Messages 52 Seeing captions of your Answering Machine messages 53 Connecting an external Answering Machine 54 Seeing captions of your Voice Mail messages 55 Section 8 Telephone Settings 0c00000097 Setting the Captions Default to on off cc cece 58 Adjusting the volume of the Ringer cccccccceeeeeeeeees 60 Setting the pitch of the RINGeD cccceeeseeeeeseeeeeeeeees 61 Turning the Ringer switch on off ccceceesssssseeeeeees 62 Setting your CapTel phone for Tone Pulse dialing 63 Turning on Spanish Captions ccccccccccccccccceeeeeeeeeeees 64 Turning keypad lights On Off cccccccccceeeeeeeeeees 66 Using Call Waiting soe ie ps serscc
24. S 63 Turning on Spanish Captions Your CapTel 800i phone can display captions in Spanish for Spanish to Spanish conversations Setting the captions to Spanish language changes the captions only the Options list and other phone settings will always be shown in English NOTE Spanish captioning ts available for Spanish to Spanish conversations only The CapTel 800i phone does not translate from English conversations to Spanish captions To turn Spanish captions on Captions is highlighted Ringer Volume Ringer Pitch Tone Pulse Dialing Spanish Captions Keypad Lights 6 Press the UP or DOWN button Update Phone to select Enabled to turn on pes eso Seale Spanish Captions or select Disabled to turn off Spanish Captions 1 With the handset hung up as press the YES button to see Call History Options Dial from Phone Book 2 Press the DOWN button Eales eon Conversation Options repeatedly until Phone Display Settings Settings is highlighted Caption Answering Machine 3 Press the YES button to select Press NO to exit Options 4 Press the DOWN button Phone u repeatedly until Spanish Captions Default On Off 5 Press the YES button to select v z 4 64 TELEPHONE SETTINGS Customer Service 888 269 7477 Ts Press the YES button to accept Spanish Captions Currently Enabled Enabled Disabled 8 Press the NO button to exit out of the Options menu You are now ready to make and receive calls
25. S Customer Service 888 269 7477 SECTION 1 Getting Started This section explains how to start using your new CapTel 800i phone TOPICS a What is in the Box Overview of CapTel 800i Phone Using a Headset or Neckloop Optional Setting up your CapTel 800i What is in the Box Your CapTel 800i includes the following parts e CapTel 800i Phone e Ethernet Cable to connect to Internet service e Telephone Cord pe ie 4 r k a ormo amp e CapTel Installation Guide and CapTel How to Guide e Power Adapter Co to plug intoa gi wall outlet Customer Service 888 269 7477 GETTING STARTED 5 Overview of CapTe 8001 Phone p gt N VUALAALALAL mu LLLA sh S gt _ gt TD P 6 GETTING SBARTED d Customer Service 888 269 7477 1 Display Screen Shows captions Caller ID Phone Book entries and more 6 2 YES Button Allows you to select items that are highlighted in the Options list and respond Yes to questions or commands on the display screen 3 NO Exit Button y Allows you to respond No to questions or commands on the display screen and to Exit out of the Options list _ 4 UP Back Button Allows you to move up through items in the Options list and move through entries in your Phone Book or Call History Also lets you go back to review captions that have already scrolled off the
26. ack on a router in your home e An available Ethernet jack on a Digital Cable modem e An available Ethernet jack on a DSL modem e An available Ethernet wall jack Example 1 All connection outlets telephone Ethernet power are available in the same room that you are planning to use the CapTel 800i Ethernet Cable Telephone Line Power Cord E E a DSL or Digital Telephone Back top of CapTel 800i Power Cable Modem Wall Outlet Outlet 14 GETTING STARTED Customer Service 888 269 7477 Example 2 If there are no available Ethernet jacks in your DSL or Cable Modem you will need a Router that lets you connect more than one device to the Internet Connect the Router to your DSL or Cable Modem Then connect the CapTel 8001 to the Router using the Ethernet cable DSL or Digital Cable Modem Ethernet Cable Telephone Line Power Cord Router Telephone Back top of CapTe 800i Power Wall Outlet Outlet NOTE When connected properly the orange LNK a indicator light will glow The LNK indicator light is ndicatorlight indicator light located next to the Ethernet jack on the back top a 5 edge of the CapTel 8001 The green ACT indicator Line 1 Ethernet Power light may occasionally blink or it may stay dark Back top of CapTel 800i For complete set up instructions please see the Installation Guide Customer Service 888 269 7477 GETTING STARTED 15 Getting Help If you have any quest
27. atedly to exit out of Conversation Font is the menu system MEDIUM NOTE You need to adjust select the caption Use amp or W to select Conversation Fonts font size before or after a call You cannot Press YES to accept Fonts or NO to exit adjust the caption font size during a live call Set Conversation Font Size Conversation Font is LARGE Use amp or W to select Conversation Fonts Press YES to accept Fonts or NO to exit WARNING Changing the font size will delete all previously saved conversations 32 VIEWING CAPTIONS Customer Service 888 269 7477 Setting the Color of the Captions You can change the color of the caption font and the background color on the display screen to a color combination that you prefer You need to set the conversation colors before or after a call You cannot change the caption colors during a live captioned call Color choices include WHITE RED GREEN BLUE CYAN MAGENTA GRAY BLACK OR YELLOW NOTE Changing the font background color applies only to conversation captions The font size and style for your CapTel 800i menu Options always remains the same To change the caption font and background color 1 With the handset hung up press the YES button to see Options wy 2 Press the DOWN button Options repeatedly until Display Call History a Settings is highlighted Dial from Phone Book Press the YES button to select Edit Phone Book Conversation Options Capti
28. connects to the Waiting for Captions captioning service letting you a know when captions are ready 4 Listen or watch the signal meter to know when someone CapTel CA C1234 Tones Ringing 1 2 3 F Hello this is Mary who is calling answers Watch the display please screen for captions Begin your conversation as you normally would When you are done with your call ha ng up the ha ndset Press to Review the Conversation Customer Service 888 269 7477 MAKING AND ANSWERING CALLS 19 Calling a Number in the Phone Book NOTE Phone numbers must already be saved in the Phone Book before you can use the Phone Book to dial Please see page 42 for directions captions 1 Make sure that the CAPTIONS pee button is on red light on Call History Dial from Phone Book Edit Phone Book With the handset hung up press Conversation Options Display Settings the YES button to see Options N E e ET Press DOWN arrow to select Phone Settings Press YES to Select Dial from Phone Book Press NO to exit Options Press the YES button to select Phone Book 1 of 7 Press the UP arrow or DOWN arrow buttons to find the Name Mary person you want to call Number 555 1234 v Please lift handset to dial this number Press NO to exit 5 Pick up the handset Your CapTel phone dials the number for you automatically Dialing Mary 6 Listen or watch the signal 5551234 meter to know when someone answers Watch
29. display screen 4 DOWN More Button Allows you to move down through items in the Options list and move through entries in your Phone Book or Call History Also lets you scroll down through captions when reviewing calls cust 5 CUSTOMER SERVICE Button SERV z Our helpful customer service team is happy to help you set up and use your CapTel 800i telephone we re only a button push away Pressing the CUST SERV button will automatically dial the CapTel help line In an office you may need to dial 9 first NOTE On demand help is available during standard business hours Monday through Friday from 8 00am 5 00pm CST Help materials are also available online anytime at www CapTel com Customer Service 888 269 7477 GETTING STARTED 7 SPEED SPEED SPEED DIAL DIAL DIAL 6 SPEED DIAL Buttons You can quickly dial up to three frequently called phone numbers just by pressing a speed dial button REDIAL 7 REDIAL Button Lets you dial up to 10 most recently called phone numbers Lift the handset and press REDIAL button to dial the last phone number called Leave the handset down and press the REDIAL button to review dial up to the last 10 numbers called FLASH 8 FLASH Button Some telephone service features like Call Waiting require a hook flash The hook flash is a very brief interruption of the connection like hanging up the phone for one second There is a brief click or silence on the line MUT
30. e display screen shows what LCD Brightness Currently Minimum the current brightness level is wy set to Minimum Medium or Medium Maximum Use the UP and Maximum DOWN arrows to highlight the level of brightness you would like Press the YES button to select Press YES to accept or NO to exit NOTE The display screen will change brightness levels as you select the options 5 Press the NO button repeatedly to exit out of the Options menu 36 VIEWING CAPTIONS Customer Service 888 269 7477 ESSE Call History This section explains how to use Call History to see who has called you and to see any incoming calls that you may have missed TOPICS Using Call History to See Recent Calls Clearing All Caller ID Entries NOTE Call History requires Caller ID service from your phone company If your phone service does not include Caller ID you will not be able to view Call History with your CapTel 8001 Customer Service 888 269 7477 CALL HISTORY 37 Using Call History to See Recent Calls Your CapTel 800i phone keeps a list of the most recent incoming phone calls including calls you may have missed The CapTel display screen automatically shows you the phone number of the person who called you most recently even if you were not there to answer the call Depending on your Caller ID service the display screen may also list the name of the caller To see other caller s information saved in Call His
31. ed dial buttons on your CapTel phone to easily dial your most frequently called phone numbers You may want to use these buttons for emergency speed dial buttons to call the fire department or police or to quickly reach a number you call often 48 USING SPEED DIAL BUTTONS Customer Service 888 269 7477 Saving Phone Numbers in the Speed Dial Buttons SPEED pa 1 With the handset hung up press G the SPEED DIAL button you want to program Speed Dial 1 Name 2 Press the YES button to edit Number 3 Use the dialing pad to enter the letters of the name of the person you wish to add Use the letters Edit Speed Dial on the number keys to know which key to press Press YES to edit or NO to exit Example To enter the name Mary press the 6 key for the letter M the 2 key for the letter a the 7 key three times for the letter r then the 9 key a E ee ee three times for the letter y You may Edit Speed Dial need to wait for the cursor to change from to _ when entering letters that are on the same number key Name Mary Number _ Mm 4 Press the YES button to advance the selection to the Number Press YES to accept or NO to exit sect ion w for Backspace for 2 second delay 5 Enter in the phone number by using the dialing pad Note If a dialing prefix is required to get an outside line enter in the dialing prefix then the numbers Use the DOWN button to backspace
32. ent Customer Service 888 269 7477 Getting Help If you have any questions comments or concerns as you use your new CapTel 8001 we re here to help Use any of these ways to contact us con CUST SERV Button SERV C Pick up the handset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team If you are in an office setting you may need to dial 9 first and then press the CUST SERV button On demand help is available Monday Friday during standard business hours Phone 1 888 269 7477 t FAX 608 204 6167 ZA Mail CapTel Customer Service 450 Science Drive Madison WI 53711 Email CapTel CapTel com S Online www CapTel com
33. enu system NOTE Whichever color you select for text will not be available as a background color choice If you want to reverse the font and background colors you may need to set a temporary color choice for the font first before setting the background color Then you can come back and re adjust the font color separately 34 VIEWING CAPTIONS Customer Service 888 269 7477 Adjusting the Brightness of the Display Screen You can adjust the brightness of your CapTel 800i display screen to make it easier to read in well lit or dimly lit environments NOTE You need to adjust the brightness of the Display Screen before or after a call You cannot set the display screen brightness during a live captioned call To adjust the brightness of the Display Screen 1 With the handset hung up press the YES button to see Options 2 Press the DOWN button repeatedly until Display Settings is highlighted Press the YES button to select 3 Press the DOWN button repeatedly until LCD Brightness is highlighted Press the YES button to select Vv bd Customer Service 888 269 7477 Options Call History Dial from Phone Book Edit Phone Book Conversation Options Caption Answering Machine Phone Settings Press YES to Select Press NO to exit Options Display Settings Set Conversation Colors Set Conversation Font Size LCD Brightness Press YES to Select Press NO to exit VIEWING CAPTIONS 35 4 Th
34. he CAPTIONS button stays off Calls are treated exactly like any regular telephone call with you and the other party talking over the telephone line and no captions involved Even with the captions default set to off you can turn captions on by pressing the CAPTIONS button at any time during the call NOTE When the CAPTIONS button is off red light is off the maximum amplification level is not available 58 TELEPHONE SETTINGS Customer Service 888 269 7477 To change the Captions Default setting 1 With the handset hung up press the YES button to see Options Press the DOWN button Options repeatedly to highlight Call History Phone Settings Dial from Phone Book Edit Phone Book Conversation Options Display Settings Caption Answering Machine Phone Settings Press the YES button to select Press YES to Select Press NO to exit Options On Off is highlighted Press the YES button to select Ringer Volume Press the UP or DOWN button A a Tone Pulse Dialing to select Captions Default On Spanish Captions or Captions Default Off Keypad Lights Update Phone Press YES to Select Press NO to exit Options Press the YES button to accept Currently Captions Default On Press the NO button Captions Default Off repeatedly to exit out of the Options menu 2 3 4 Check that Caption Default TERN 5 6 ie v N v gt Press YES to accept or NO to exit Customer Service 888 269 747
35. he Conversation on Call Waiting and ask if they would mind holding FLASH 3 Press the FLASH button to switch to the second call you will receive captions of this call as well FLASH 4 Press the FLASH button to return to the first call if appropriate Customer Service 888 269 7477 TELEPHONE SETTINGS 67 Dialing 911 with Your CapTel 8001 With CapTel 800i calls to 911 are handled exactly the same as if you called from any other phone connected to your telephone service plus you get captions of the call directly from the CapTe Captioning Service General instructions for dialing 911 are listed below For detailed instructions about your phone service and 911 please check with your telephone service provider To Dial 911 1 Pick up handset and dial 911 Your call will be directly connected to the local emergency center for your area CAPTIONS 2 Make sure the Caption button is on If not press the Caption button to turn the captions on You will receive captions of everything the 911 call taker says 3 When 911 answers state your emergency and confirm your location If you turn captions on in the middle of a call to 911 there will be a brief delay before the captions begin while the CapTel phone connects to the Captioning Service During that time the 911 call taker will be able to hear everything you say If necessary tell the 911 call taker you are reading captions 68 TELEPHONE SETTINGS Custome
36. he TONE key to emphasize HIGH MEDIUM or LOW frequency sounds See page 23 for details Display screen seems to be stuck at Waiting for Captions status bar Nothing seems to be happening e Press the CAPTIONS button off and then on again e Hang up your CapTel 800i phone and try to place the call again e If you are still experiencing the problem unplug your CapTel 8001 from the power adapter wait 10 seconds then plug the power back in again This resets the CapTel 800i in the same way you might reset your computer Try making the call again e Try resetting the network connection by unplugging the CapTe AC adapter then turning off the Router and the Internet modem Wait a few seconds then turn on the modem make sure it s fully reset with lights going steady Next turn on the Router making sure it is fully reset Then plug in the CapTel 800i AC adapter all in that order Wait for the blue CapTel logo to appear The Captions button should be lit If the problem still persists please contact CapTel Customer Service for help Customer Service 888 269 7477 PROBLEM SOLVING 71 123 Customer Service 888 269 7477 CARE amp MAI Cleaning Never use liquid or aerosol cleaners Unplug the CapTel and wipe with a damp cloth If necessary use a Small amount of mild soap such as dishwashing soap on the cloth SAFETY should always be followed to reduce the risk of fire electric shock and
37. he handset hung up Dial from Phone Book press the YES button to see EUP NONE OOK Options Conversation Options Display Settings Press the DOWN button Phone Settings repeatedly until Caption Press YES to Select Answering Machine IS Press NO to exit Options highlighted kod 2 3 Press the YES button to select 4 Caption Answering Machine Caption Answering Machine Caption External The display screen shows that Answering Machine your CapTel is ready to caption Messages messages Press the YES button to accept Press YES to accept or NO to exit 5 Lift the CapTe 800i handset and place it next to your answering machine speaker piace PETEN Make sure the mouth piece of Mouthpiece Next To the handset is next to the Answering Machine speaker on your answering Speaker machine While you do this your CapTel 800i connects to the Captioning service SEEING CAPTIONS OF ANSWERING MACHINE VOICE MAIL MESSAGES 53 6 Once you see Ready to Caption the captioning service is connected Press the PLAY button on your answering machine to play the messages aloud Waiting for Captions Your CapTel 800i will show you ee captions of the answering machine messages as they are played During this time you may CapTel CA C1234 Ready to Caption operate your answering machine M Hello this is Marvin I was just calling to see if you wanted to go golfing the way you normally would use tomorrow after
38. hone Book To add a new contact to the Phone Book 1 With the handset hung up press ee the YES button to see Options Call History wy Press the DOWN button Dial from Phone Book repeatedly until Edit Phone Book is highlighted Press the Conversation Options Display Settings YES button to select Caption Answering Machine 2 wy 3 Press the DOWN button until Phone Settings N Press YES to Select Add a New Contact iS Press NO to exit Options highlighted Press the YES button to select Edit Phone Book Edit Existing Contact Use the dialing pad to enter Add a New Contact the letters of the name of the Remove a Contact person you wish to add Look for the letters listed on the number keys to know which number key to press For some Press YES to Select Press NO to exit Options letters press the number key several times until the correct Edit Phone Book letter appears on the display screen Name Mary_ Number Press YES to edit number or NO to exit A for Shift W for Backspace for Space Example To enter the letter L press the number 5 key three times until you see L on the display screen 42 USING THE PHONE BOOK Customer Service 888 269 7477 Example To enter the name Mary press the 6 key for the letter M the 2 key for the letter a the 7 key three times for the letter r then the 9 key three times for the letter y You may need to wa
39. ing captions after Assistive listening devices 11 23 MANSING UP srereerreeeesreseerrnnees 9 27 using with CapTel 800i 11 23 turning captions On Off 9 17 21 22 25 26 AUWONO ACKS ast crectvaeeexiertsscssarscacetassness 11 seeing captions of answering BUttONS cscccsssssssssseeesessssssssseeeeeeeees e n S aan seeing captions of voice 0 f Deen 6 8 Mail MESSIES ieaie 32 35 LEO 6 8 67 changing size of captions 31 MIUT eree EA 6 8 i Conversations Tone EE E A 6 9 23 saving conversations 38 Captions 6 9 17 18 19 20 21 deleting ee ae eee 39 OEI EAE E TT 22 26 51 55 68 vee a mr 17 a god Making answering calls 17 21 Customer Service Using Call History to see UttON ossein 7 56 recent calls 37 39 calling for help 7 56 65 70 Call History eunsenosensensen ie reviewing Caller ID entries 38 39 E deleting Caller ID entries 39 40 Dialing clearing all Caller ID entries 40 using Speed Dial buttons 19 50 Call Wait 8 67 from the Phone Book 44 all WAIE sceireteeceretveeedorsexencocecess dialing 9 in an office setting 70 a phone number directly 18 74 INDEX Customer Service 888 269 7477 Display Screen adjusting the brightness 35 Flash button cece eee cece cee ee 8 67 Headsets using with CapTel 8001 11 Internet connecting
40. injury to persons k 2 Read and understand all instructions Follow all warnings and instructions on the CapTel Unplug the CapTel from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Do not use the CapTel near water for example near a bath tub wash bowl kitchen sink laundry tub in a wet basement or near a swimming pool Do not place the CapTel on an unstable cart stand or table The CapTel may fall causing serious damage to the phone The CapTel should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply to your home consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate the CapTel where people can walk on the cord Do not overload wall outlets and extension cords This overloading can result in a fire or electric shock To reduce the risk of electric shock do not disassemble the CapTel but take it to a qualified service person when service or repair work is required Opening or removing covers may expose you to dangerous voltages or other risks Customer Service 888 269 7477 NTENANCE NS TRUCTIONS When using your CapTel basic safety precautions Incorrect re assembly can cause electric shock when the CapTel is subsequently used 10 Avoid using a telephone other than a cordless ty
41. ions comments or concerns as you use your new CapTel 8001 we re here to help Use any of these ways to contact us con CUST SERV Button SERV C Pick up the handset and press the CUST SERV button to automatically speed dial directly to our helpful Customer Service team If you are in an office setting you may need to dial 9 first and then press the CUST SERV button On demand help is available Monday Friday during standard business hours Phone 1 888 269 7477 t FAX 608 204 6167 ZA Mail CapTel Customer Service 450 Science Drive Madison WI 53711 Email CapTel CapTel com S Online www CapTel com 16 GETTING STARTED Customer Service 888 269 7477 ane Making and Answering Calls This section explains how to place outgoing calls and how to answer incoming calls with your CapTel 8001 TOPICS Dialing a Phone Number Directly Calling Using the Speed Dial Buttons Calling a Number in the Phone Book Answering an Incoming Call Turning Captions On Off During a Call Adjusting the Volume Adjusting the Sound TONE Knowing What Sounds are on the Line Customer Service 888 269 7477 MAKING AND ANSWERING CALLS 17 Dialing a Phone Number Directly caPTIONS Before you dial check whether the CAPTIONS button is on red light on You can turn captions on off at any time during your call by pressing the CAPTIONS button 1 Lift the handset 2 Dial the phone number of the
42. it for the cursor to change from to _ when entering letters that are on the same number key TIP Press the DOWN button for a backspace Press the button to add a space Press the UP button to shift lock for capital letters Press UP again to return to lower case 5 Once you have entered the Edit Phone Book contact name press the YES button to advance to the Number section Name Mary wy 6 Enter in the phone number by Number _ using the dialing pad Use the DOWN button to backspace NOTE f a dialing prefix is required to get an outside line enter in the dialing prefix first then the phone number Use the UP button to add a 2 second delay mm 7 When you are done entering the phone number press the YES button to save your new contact information Press YES to accept or NO to exit w for Backspace for 2 second delay Name Mary Press the YES button to enter Number 555 1234 _ more contact names phone numbers or press the NO button repeatedly to exit the menu system Customer Service 888 269 7477 USING THE PHONE BOOK e 43 Dialing a Phone Number from the Phone Book To quickly dial any phone number listed in your Phone Book M 1 With the handset hung up ae press the YES button to see Call History Options Press the DOWN arrow button Bolly yOne Onn to highlight Dial from Phone a e Book Press the YES button Caption Answering Machine to select Phone Settings Press YES
43. ling a phone number directly cc ceeeeeeeeeeees 18 Calling using the Speed Dial buttons 00000eeeeee 19 Calling a number in the Phone Book 0000000eeeee 20 Answering AN INCOMING Call c c ccccccccceeeeeeeeeesssstteeees 21 Turning captions on off during a call eee 22 Adjusting the VOI Csccssscscessasedeaesttesensstavedsaeeaseeactaeeiiaaes 22 Adjusting the sound TONE cccccccecccccccceceeseeeeeeeeees 23 Knowing what sounds are on the line cceeeeeeeee 24 Section 3 Viewing Captions ccsscceeeeeeo 2D Turning captions on off during a call eee 26 Reviewing captions during a call cc ccceeeeeeeeeeeees 26 Reviewing captions after hanging Up ccc cc eeeeeeeeeeeees 27 Saving conversationS essessssssssseseseeereerererersrererersesesss 28 Deleting all conversationS ssssesesseseseeereererereseresesess 29 Changing the caption font SIZC ccccceeeeeeeeeeeeseeeeees 31 Setting the color of the captionS eeesesssesesesessseessssssssssss 33 Adjusting the brightness of the Display Screen 35 EE Section 4 Call History cccccesceeseescresees D7 Using Call History to see recent Calls c cece 38 Clearing all Caller ID entries cccceeeeeeeeeeeseseeeeeeeeees 40 2 TABLE OF CONTENTS Customer Service 888 269 7477 ES Section 5 Using the
44. me number in Speed Dial ccccccccececeececeees 50 Telephone line 0 cccceeeeeseeseeeceees 12 requirements ccceeeeesssssesseess 12 Tone DUTTON seaucssesetccusistonensasentees 9 23 71 adjusting for different frequencies 23 71 Voice Mail seeing captions of Voice Mail messages cceceeeeeeeeeeeees 53 Volume Volume bar sssssssssssosssesssssssees 9 22 adjusting the volume 9 22 71 INDEX 75 FCC Information The CapTel has been tested and found to comply with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates and uses radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur ina particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the CapTel and the receiver e Connect the CapTel to an outlet on a circuit different from that to which the receiver is connected
45. ncies best press the TONE button repeatedly until you see Tone is Medium on the display screen Tone is Medium TONE Ifyou hear high frequency tones better press the TONE button repeatedly until you see Tone is High on the display screen Tone is High NOTE You can also use a headset Ss or neckloop to enhance the sound quality Please see page 11 for instructions Customer Service 888 269 7477 MAKING AND ANSWERING CALLS 23 Knowing What Sounds Are on the Line The display screen tells you what sounds are occurring during your call with two visual indicators the Signal meter and the Outgoing Volume meter These meters only appear during captioned calls The Signal Meter CapTel CA C1234 Tones Ringing 1 2 This helpful meter lights up to indicate ge Hello this is John who is calling please sounds on the handset such as the caller s voice or a busy signal It shows whenever a sound is coming through the handset even if the sound is not loud enough for you to hear The size of this meter expands and contracts with the volume of the sound Press to Review the Conversation Very loud sounds cause the meter to completely light up the whole box Quiet sounds may cause just a single dot on the Signal display to light up This meter can help you Meier gauge when a person is finished speaking or initially answers a call The Outgoing Volume Meter CapTel CA C1234 Tones Ringing 1 2 This me
46. noon Give me a call your answering machine features _ when you get this message playing re playing deleting or saving messages When you are done listening to your messages reading captions hang up the CapTel 800i handset Press to Review the Conversation Connecting an External Answering Machine Your new phone does not include a built in answering machine but you can connect the CapTel 800i to an external telephone answering machine purchased separately Follow the instructions that came with your answering machine to connect the CapTel 800i phone in the same way you d hook any other phone to the answering machine You will still need to connect the CapTel 800i to your Internet service and to an electrical power wall outlet as described in the CapTel 800i Installation Guide 54 SEEING CAPTIONS OF ANSWERING MACHINE VOICE MAIL MESSAGES Seeing Captions of Your Voice Mail Messages Some voice mail services require that you dial a remote access phone number or extension to access your voice mail messages You can access your voice mail messages the same way using your CapTel 800i plus you can see captions of your voice mail The way that you access voice mail messages depends on what kind of service you use but you should be able to access your messages using the CapTel 800i the same way you would with any telephone To get captions on voice mail messages captions 1 Check that the CAPTIONS button is on red
47. on Options is highlighted Press the YES button to select Press the YES button to select Review Conversations You will see captions of your conversations with the most recent call on the bottom of the screen Previous conversations may appear further up the display screen Press UP or DOWN button to scroll through the saved conversations When you are done press NO to exit out of REVIEWING CAPTIONS Press the NO button repeatedly to exit out of the menu system Options Call History Dial from Phone Book Edit Phone Book Display Settings Caption Answering Machine Phone Settings Press YES to Select Press NO to exit Options Conversation Options Review Conversations Save Conversations Delete All Conversations Press YES to Select Press NO to exit CapTel CA 1234 F Hi Mom how are you I am fine the weather is so nice outside and am getting the garden ready what have you been upto oh that is nice did you have fun oh he s fine he s getting bigger mom he grew another inch Press NO to exit NOTE Your CapTel phone comes with the Save Conversations feature enabled letting you view conversation captions after you ve hung up the phone To turn off this feature please see page 28 If you turn off the Save Conversations feature all conversation captions will be erased every time you hang up the phone Customer Service 888 269 7477 VIEWING CAPTIONS 27 Saving Conversations You
48. on Answering Machine Phone Settings Press YES to Select Press NO to exit Options 3 Make sure that Set E Conversation Colors is highlighted Press the YES Set Conversation Font Size button to select LCD Brightness Press YES to Select Press NO to exit Customer Service 888 269 7477 VIEWING CAPTIONS 33 4 The display screen shows what Set Conversation Colors the current text color and background color are set to Text Color BLACK with an pointing toward the Background Color WHITE Text Color setting Press the YES button to select Text Color Use amp or to select Text or Background Press YES to change Colors or NO to exit A color palette appears on the bottom of the display Use the UP and DOWN arrow keys to move through the various font color choices When you find a Background Color WHITE font color you prefer press the YES button to accept Set Conversation Colors Text Color BLACK Use or W to select Conversation Colors Press YES to accept Colors or NO to exit The display moves down to indicate Backgrou nd Color Set Conversation Colors Press the UP and DOWN arrow keys to move through the various background color Background Color WHITE choices When you find a background color you prefer press the YES button to accept Text Color BLACK Use or W to select Conversation Colors Press the NO button Press YES to accept Colors or NO to exit repeatedly to exit out of the m
49. oscsvescanasscnesauanesdexeveamncseecenecaens 67 Dialing 911 with your CapTel 8001 ccc eeeeeeeeeees 68 Updating your CapTel phone ccc cece cc cccccceceeeeeeeeeeees 69 Probl Solvi 70 ro em 0 ving SPHHSHSHHSHSHHSHSHSHSHHHHSHHSHHHHSHHHHHHHHHHHHHHHHHHHHHHHHHHHH HOH Care and Safety 0n0ee0neeeereseosoreesesersssorsesoressssesee 3 Index ORELE EIEI E A EOE IION EEE Customer Service 888 269 7477 TABLE OF CONTENTS 3 Waves How CapTel Works Captions show you everything the caller says Telephone Connection K Internet Caller varoe Connection captions Captioning Service Captions are provided by a free Captioning Service that connects automatically over the Internet to every telephone call The CapTel 800i connects to both your telephone service and to your Internet service Every time you make a telephone call the phone automatically connects to a free Captioning Service over the Internet An operator at the Captioning Service uses voice recognition technology to generate captions of everything your caller says and sends the captions back to your CapTel 800i phone You can enjoy conversations over the phone with the added help of written captions in case you miss anything NOTE The CapTel 800i phone does not generate captions of the phone call on its own The phone works with the Captioning Service over the Internet to display captions during your calls 4 HOW CAPTEL WORK
50. out of the menu system NOTE Setting will remain Enabled Disabled until you change it again 2 After you ve made your selection Save Conversations Currently Enabled Press YES to accept or NO to exit Deleting All Conversations You can delete all conversation captions Options stored in memory To delete your saved Call History conversations Dial from Phone Book Edit Phone Book 1 With the handset hung up press the YES button to Display Settings see Options Caption Answering Machine Phone Settings Press the DOWN button Press YES to Select repeatedly until Conversation cna Options is highlighted Press Bona the YES button to accept Review Conversations Save Conservations wo wy 3 Press the DOWN button until Delete All Conversations is highlighted Press the YES button to accept Press YES to Select Press NO to exit Customer Service 888 269 7477 VIEWING CAPTIONS 29 4 The display screen asks if EE you d like to Delete All Would You Like to Conversations Press the YES button to delete captions Or press the NO button to exit Delete All Conversations Press YES to delete or NO to exit 4 5 Press the NO button Conversation Options repeatedly to exit out of Conversation Memory the menu system is Empty 30 VIEWING CAPTIONS Customer Service 888 269 7477 Changing the Caption Font Size You can adjust the font size of the conversation
51. pe during an electrical storm There is a remote risk of electric shock from lightning 11 Pressing the button may subject the user to dangerous volume levels Unplug the CapTel from the wall outlet and refer servicing to qualified service personnel under the following conditions a When the power supply cord or plug is damaged or frayed b If liquid has been spilled into the telephone c If the telephone has been exposed to rain or water d If the telephone does not operate normally by following the operating instructions Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the telephone to normal operation e If the telephone has been dropped and or damaged f If the telephone exhibits a distinct change in performance Do not use the telephone to report a gas leak in the vicinity of the leak CARE AND SAFETY 73 INDEX Answering a call ccceeeeeeeeeceeeeees 17 Captions button secs caccacconesoeteeeancassueenton 9 55 Answering PIA CHAIN xs cssacasvnescercaveeicds 52 changing color of captions 33 connecting to an external saving captions after a call 28 answering machine een teeren 54 reviewing captions REUS captions of answering during a Call eee 9 26 machine messages avssssesentacrivirsnes 53 review
52. r Service 888 269 7477 Updating Your CapTel Phone Occasionally changes are made to the CapTel 800i software Your phone can check whether new software is available and then perform an update as needed over the Internet connection This process ensures you will always have the latest technology for as long as you own your CapTel 800i To update your CapTel 800i software 1 With the handset hung up press the YES button to see Options Press the DOWN arrow button repeatedly until Phone Settings is highlighted Press the YES button to select v Sy 3 Press the DOWN arrow button repeatedly until Update Phone is highlighted Press the YES button to select Q 5 Press the YES button to begin updating your phone or press the NO button to exit The CapTel phone checks to make sure that your software is up to date If a new software version is available your CapTel phone automatically updates to the most current version then resets itself so you are ready to make calls Customer Service 888 269 7477 Options Call History Dial from Phone Book Edit Phone Book Conversation Options Display Settings Caption Answering Machine Phone Settings Press YES to Select Press NO to exit Options Phone Settings Captions Default On Off Ringer Volume Ringer Pitch Tone Pulse Dialing Spanish Captions Keypad Lights Update Phone Press YES to Select Press NO to exit Options Update Phone Press YES to
53. ss Options the YES button to see Options Call History 2 Press the DOWN button Be Bae Bees Edit Phone repeatedly unti Conversation Options Book is highlighted Press the Display Settings YES button to select Caption Answering Machine Phone Settings 3 Press the DOWN button EE repeatedly until Remove a ible ale Contact is highlighted Press the YES button to select Edit Phone Book Edit Existing Contact The display screen will show Add a New Contact you the first listing in your Phone Book Use the UP and DOWN arrow buttons to move through the various contacts in your Phone Book until you see SS the contact listing you wish to eee unre OFS delete Press the YES button to remove the contact listing The name and phone number of h ill b Name Mary the contact person will be Number 555 1234 deleted from the Phone Book Phone Book 1 of 7 UOT o dodo 6 Press the NO button hd repeatedly to exit out of the Press YES to delete name or NO to exit Options list Customer Service 888 269 7477 USING THE PHONE BOOK 47 Sara Using Speed Dial Buttons This section tells you how to set up and use the three Speed Dial buttons on your CapTel phone TOPICS About the Speed Dial Buttons Saving Phone Numbers in the Speed Dial Buttons Editing Phone Numbers in the Speed Dial Buttons Dialing with the Speed Dial Buttons About the Speed Dial Buttons You can set up three spe
54. tallation Guide Requirements 1 High speed Internet access using a DSL or Digital Cable modem must connect to an available Ethernet jack Depending on your set up a Router may also be required to connect more than one device to your Internet service 2 Telephone service can be analog line VOIP FIOS or Digital Cable phone service 3 Standard electrical power AC adapter plugs into standard wall outlet Select a location Set up the CapTel 800i in a place where e There is a high speed Internet Ethernet jack or your home router is located nearby e There is a telephone jack nearby can be analog line VOIP FIOS or Digital Cable phone service e There is an electrical outlet nearby e The surface it will be set on or mounted to is stable and secure e The area is protected from excessive heat or humidity NOTE The outlets for power the phone line and the Ethernet connection should all be located nearby as each cord needs to plug into your CapTel 800i If your Internet access is located in a different room than where you plan to use the CapTel 800i see the Installation Guide or contact CapTel Customer Service for help 12 GETTING STARTED Customer Service 888 269 7477 Connect to a power outlet 1 Plug the power adapter in the power socket labeled Power located on the back top edge of the CapTel 8001 2 Plug the power adapter into a wall outlet or power strip The CapTel display screen will light
55. ter helps you see how loudly you 3 M Hello this is John who is calling are speaking More of the bar lights up if pre you speak loudly Less of the bar lights up if you speak quietly You can use the volume meter to gauge the volume of your own voice during a call ad X Wa KOM n VA Wat aY Wm Ore AET Nhe NOTE f the Outgoing Volume Meter is filling completely or consistently turns red you may be speaking too loudly Outgoing Volume Meter 24 MAKING AND ANSWERING CALLS Customer Service 888 269 7477 Seem Viewing Captions This section explains how to adjust and review conversation captions TOPICS Turning Captions On Off During a Call Reviewing Captions During a Call Reviewing Captions After Hanging Up Saving Conversations Deleting All Conversations Changing the Caption Font Size Setting the Color of the Captions Adjusting the Brightness of the Display Screen Customer Service 888 269 7477 VIEWING CAPTIONS 25 Turning Captions On Off During a Call CAPTIONS You can turn captions on off at any time during your call by pressing the CAPTIONS button When the red light around the CAPTIONS button is lit you will see captions of everything the eee other party says When the light is off you will not receive captions If you turn captions on in the middle of a call there will be a brief delay as your CapTel 8001 phone connects to the Captioning Service Then captions will begin
56. ternet with your computer and using your CapTel phone at the same time Leaving messages on answering machines You may begin leaving your message as soon as you see BEEP on the display screen or hear the recorded greeting end If you receive no further information you may assume your message was recorded If the answering machine Is capable of confirming that a message was left you will see the confirmation message on the CapTel display 70 PROBLEM SOLVING Customer Service 888 269 7477 Using automated touchtone systems With CapTel you can easily navigate through automated phone menu systems example press 1 for sales press 2 for shipping etc You can press number buttons at anytime during a call to make selections You do not need to wait for captions prior to pressing your selection The captioning service continuously transcribes anything that is said over the phone regardless of what you are saying or which buttons you press NOTE Some automated systems have very short response times which may disconnect you If this happens simply hang up and try the call again Difficulty hearing over the CapTel 800i handset e Try adjusting the volume setting by pressing the VOLUME bar To increase the volume press and hold the right side of the bar Watch the status lights above the VOLUME bar to know what the setting is See page 22 e Try adjusting the TONE setting to enhance different frequency sounds Press t
57. the Ringer pitch that helps you hear best selecting from low medium or maximum To set the Ringer pitch Press the YES button to see Options Options Call History Press the DOWN button until Dial trom Phone Book Phone Settings is highlighted eal NONGTON Conversation Options Press the YES button to select Display Settings Caption Answering Machine Phone Settings Press YES to Select Press the DOWN button until Press NO to exit Options Ringer Pitch is highlighted N UJ mas Phone Settings 5 Press the YES button to select Captions Default On Off Ringer Volume Press the UP or DOWN button Tone Pulse Dialing to select your desired Ringer Spanish Captions Pitch level The ringer will ring Keypad Lights briefly as you switch levels Update Phone Press YES to Select Press NO to exit Options 7 When the Ringer Pitch level that you want is highlighted Ringer Pitch Currently Medium press the YES button to accept Low 8 Press the NO button High repeatedly to exit out of the Options menu NOTE f the Ringer switch is set to off you will not be able to Press YES to accept or NO to exit adjust the Ringer pitch 00 edo Customer Service 888 269 7477 TELEPHONE SETTINGS 61 Turning the Ringer Switch On Off Back top edge view of CapTel 800i You can turn the Ringer off so that no sound is made when your new CapTel phone rings To turn the Ringer switch to ON or
58. ton is lit you will see captions of everything the other party says captions To turn captions off press the CAPTIONS button again The red light around the CAPTIONS button will go off Adjusting the Volume You can increase the volume of the person s voice coming through the handset up to a 40 dB gain from min max on captioned calls Watch the lights above the VOLUME bar to see what level the volume is set to To increase the volume make sounds louder during a call press the right side of the VOLUME bar To decrease the volume make sounds softer during a call press the w left side of the VOLUME bar WARNING The maximum volume setting on captioned calls ts extremely loud People who do not need amplification should not use the phone at its highest volume setting The volume level automatically returns to a mid range setting whenever the phone ts hung up 22 MAKING AND ANSWERING CALLS Customer Service 888 269 7477 Adjusting the Sound TONE You can adjust the Tone setting to a frequency range that works best for your hearing level to emphasize HIGH MEDIUM or LOW frequency sounds The Tone setting can be adjusted during before or after a call The setting will remain in effect until you change it again TONE If you hear low frequency tones better press the TONE button repeatedly until you see Tone is Low on the display screen Tone is Low EE TONE f you hear mid range freque
59. tory press the DOWN button to scroll back through recently received calls Missed Calls Any unanswered calls appear as New Calls in the display screen Sy 1 To review calls press the Ca Tel DOWN arrow button 1 New Call Received 2 Use the UP and DOWN arrow y La buttons to move backwards Press YES for Options wy and forwards through previous s 24 Call History 1 of 3 call listings SMITH AUTO SHOP 321 555 9876 07 02 08 38 AM Press YES delete or NO to exit 38 CALL HISTORY Customer Service 888 269 7477 Previous Calls You can review Call History information from previous calls at any time To review recent calls in Call History 1 With the handset hung up press ER the YES button to see Options a Dial from Phone Book B 2 Check that Call History is a acon highlighted Press the YES Display Settings button to accept Caption Answering Machine 3 The CapTel display screen will dike tesa show you a list of phone numbers Press NO to exit Options of calls to your CapTel 800i listing the most recent call first and going back in chronological order Use the UP and DOWN arrow Call History 3 of 3 buttons to move backward and forwards through previous JOE S DRY CLEANING call listings 321 555 4422 08 06 10 15 AM NOTE You can delete Caller ID entries as you review them by pressing the YES button Press YES to delete or NO to exit 5 When you are done press the
60. umber for you automatically Please lift handset to dial this number Press YES to edit or NO to exit 4 Listen or watch the signal meter to know when someone answers Watch the display screen for captions Begin Mary Cell your conversation as you 7893456 normally would Waiting for Captions When you are done with your a call hang up the handset Dialing CapTel CA 1234 F Hello this is Mary Oh hi Mom how are you Press to Review the Conversation Customer Service 888 269 7477 USING SPEED DIAL BUTTONS 51 salk seeing Captions of Your Answering Machine and Voice Mail Messages This section explains how to see captions of voice mail messages or messages that people leave on your external answering machine TOPICS Seeing Captions of Your Answering Machine Messages Connecting an External Answering Machine Seeing Captions of Your Voice Mail Messages 52 SEEING CAPTIONS OF ANSWERING MACHINE VOICE MAIL MESSAGES Seeing Captions of Your Answering Machine Messages Your CapTel 800i can show captions of messages that people leave on your external voice answering machine NOTE CapTel 800i does not have a built in answering machine The phone does not record messages for you when you are away For directions on how to connect your CapTel 800i to an external answering machine see page 54 To get captions of your external answering Options machine messages Call History 1 With t
61. up to let you know power is connected TIP Plug your power adapter into an electrical power surge protector to protect your CapTel 800i from damage caused by unspecified electrical voltage or damage caused by lightning Connect to your telephone service 1 Plug one end of the telephone cord into the telephone jack labeled Line 1 located on the back top edge of the CapTel 8001 Use the telephone cord included with your new CapTel 8001 phone 2 Plug the other end of the telephone cord into a telephone wall outlet e You should have a dial tone to indicate the telephone service is connected properly e Pick up the CapTel handset and listen for a dial tone The Signal Meter in the lower right corner of the display screen shows when a dial tone is present see page 24 Telephone Line Power Cord Co Telephone Back top of CapTe 800i Power Wall Outlet Outlet Customer Service 888 269 7477 GETTING STARTED 13 Connect to your Internet service 1 Plug one end of the Ethernet cable into the Ethernet jack labeled Ethernet located on the back top edge of the CapTe 800i Use the Ethernet cable included with your new CapTel 800i phone 2 Connect the other end of the Ethernet cable into the jack you use for accessing your Internet service Depending on how your Internet service is set up for your home office you could be plugging the Ethernet cable into any of the following e An available Ethernet j
62. with captions in Spanish To make a call with Press YES to accept or NO to exit Spanish language captions lift the handset and dial the number you want to call NOTE Spanish captions must be Enabled in order for you to receive captions in Spanish If Spanish captions are Disabled and a Spanish speaking person calls you their captions will not appear in Spanish You will need to ask them to call you back in a few minutes after you ve had a chance to set Spanish captions to Enabled Spanish CapTel Customer Service 1 866 670 9134 Spanish to Spanish captioning available every day from 7 00 a m 11 00 p m CST Customer Service 888 269 7477 TELEPHONE SETTINGS 65 Turning Keypad Lights On Off The CapTel 800 dialing keypad is lit to make it easier to see the number keys The lights on the number keypad can be turned off in the CapTel Options menu When Keypad Lights Off is selected the lights on the number keypad go off automatically whenever the CapTel display screen is blank i e after approximately 60 seconds of non use To turn the lights on the number keypad off 1 Press the YES button to see Options Options Call History 2 Press the DOWN button until Dial from Phone Book Phone Settings is highlighted eal eHOne Seok Press the YES button to select Conversation Options Display Settings Caption Answering Machine Phone Settings Press the DOWN button EE Press NO to exit Options oe until Keypad

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