View Facilities User Manual
Contents
1. le Problem Change Feature Request User need to select the Project from the Project dropdown and Issue type Generic Request Access Request Change Feature Request Problem Question from Issue Type dropdown Issue Type Description Generic Request A generic request that cannot be termed as any of the other types Access Request A request to grant or modify the access credentials to any of the tools Change Feature Request A new feature or improvement of the product which has yet to be developed Problem A problem which impairs or prevents the functions of the product Question A question or clarification required about the product features or possibilities 6 OneAccess Confidential rE OnefTickets Facilities User Manual 1 0 Once user is done with the above action user will get the following screen if user selects the Project as Facilities and Issue Type as Generic Request or Access Request or Change Feature Request or Problem Below screen will appear for the Generic Request issue type Create Issue 8 Configure Fields Project Facilities s Issue Type Generic Request Some issue types are unavailable due to incompatible field configuration and or workflow associations Summary Facilities Project gt Issue Type Generic Request gt Priority Blocker gt Component OAF Description Facilities Project gt Issue Type Generic Request gt Priority Blocker2. 3 Update Fields meses 4 Confirmation Current Project Facilities New Project PA ToolKIT Interface Select Issue Type Current Issue Type Generic Request New Issue Type E Change Feature Request Next gt gt Cancel Select the New Project from the dropdown Select New Issue type from dropdown and Click on Next gt gt button Dashboards iv Projects iw Issues iv GEN Quick Search Move Issue m 1 Select Project and Issue Type Move Issue Update Fields Project ToolKIT Interface Issue Type Change Feature Step 3 of 4 Update the fields of the issue to relate to the new project Request Note Step 2 is not required B 2 Select New Status Status Open Environments Production PROD V Acceptance ACC E 3 Update Fields QA TEST Development DEV 4 Confirmation Component s Extranet TAC amp PR X v Start typing to get a list of possible matches or press down to select Next gt gt Cancel Clicking on the Next button it will direct to Move Issue Confirm page and the page appearance as follows 14 OneAccess Confidential S OneTickets Facilities User Manual 1 0 Dashboards iv Projects iv Issues iv ame Oe ea Quick Search Move Issue 1 Select Project and Issue Type Move Issue Confirm Project ToolKIT Interface Issue Type Change Feature Step 4 of 4 Confirm the move with al of the details you have just configured Request falue bef
3. Ke Viewable by All Users Attach Cancel Delete attachment An attachment can be deleted This file can no longer be downloaded Go to the Attachments link the ticket gt Select the dropdown next to the mark gt Click on Manage Attachments link gt In the result page click on the Delete icon gt in the confirmation page click on the Delete button In the Result page click on the Back to Issue tab gt Observe the result page gt Result Deleted attachment won t appear in the ticket 2 15 Attach screenshot More Actions Attach screenshot More Actions gt Attach Screenshot Paste the screenshot in the result page 2 16 Watch Issue Subscribe More Actions Watch Issue Subscribe More Actions gt Watch Issue Click on the Watch Issue amp observe the watching icon as follows as i e user who was opted for this option will get the mail notification for all changes Facilities FAC 34 Rasing the Generic Request Edit Assign AssignToMe Comment More Actions v Request Feedback Seek Approval Workflow Views v Details People Type l Generic Request Status 3 Open Assignee OAI Facilities Responsible Priority Major view workflow Reporter General User Component s Phone System OAI Resolution Unresolved Aida General User 1 Security Level Facilities Issue Security Scheme Watchers ACR General User FACRes1 General User Labels FACILITIES watching 2 Description Generic
4. Labels None Watching 1 Description Facilities Project gt Issue Type Generic Request gt Priority Blocker gt Component OAF Dates Created Today 03 57 PM Activity Updated Today 03 57 PM All Comments History Activity Transitions Summary Drag and Drop There are no comments yet on this issue Comment mareguas OneAccess 2013 Version3 0 ReportAProblem C JIRA oyeA rEs fools 2 11 Edit Click on the Edit button to make changes to the Ticket and the Edit screen is appearing as follows 9 OneAccess Confidential ONEACESS OneTickets Facilities User Manual I 1 0 Edit Issue FAC 38 8 Configure Fields P Issue Type A Access Request v Some issue types are unavailable due to incompatible field configuration and or workflow associations Summary Facilities Project gt Issue Type Access Request gt Priority Critical gt Component OAB oo Description From Facilities Project gt Issue Type Generic Request gt Priority Blocker gt Component OAF To Facilities Project gt Issue Type Access Request gt Priority Critical gt Component OAB BKO Priority Critical Resolution Incomplete Component s Phone System OAB x Start typing to get a list of possible matches or press down to select Assignee K Didier Lesage Assign To Me Attachment 7 Overview v1 8 xls No file chosen The ma
5. ONEACTESS Onetickets e8 i F ba Manage Filters Teremin Favourite Filters lad a ee cee eee ee Se ae eee eed foe oe TS pg Ware ce ee eee S r a Par ne dr och THa Aei fr i kran f r hora ee LT Cte Cokes toe wey l iina Aei VRT Piac fe hora ai ot h t Deiis Dama ALTE eTA C a 1 Vere Beets W E hre am Mire aer a LEL De Cole Clicking on the Edit link users will direct to edit filter page and they can edit the selected the filter name Clicking on the Delete link user can delete the filter even if they the filter is subscribed for the filter Clicking on the Column links user is able to add delete and alter the columns 6 2 2 My Filters Clicking on the tab in the left pane it will display the list of filters for the user AC WORKS S OnerTickets m Vijaysagar Reddy v Quick Search My Filters are issue searches that have been saved for re use This page shows all filters that you have created Popular Guan Name ssues Shared With Subscriptions Operations W click 90 Private filter None Subscribe Edit Delete Columns test amp Vijay 5 amp Private filter None Subscribe Edit Delete Columns Assignee Items W Vijay Pending Issues 4 Private filter None Subscribe Edit Delete Columns 24 OneAccess Confidential ONEACKESS OneTickets Facilities User Manual 1 0 6 2 2 Popular filter Filters are issue searches that have been saved for re use This page shows y
6. gt Component OAF B Priority Blocker Component s Phone System OAF X Start typing to get a list of possible matches or press down to select Attachment No file selected The maximum file upload size is 500 00 MB Linked Issues blocks v Begin typing to search for issues to link If you leave it blank no link will be made E Create another Create If user selects the Project as Facilities and Issue Type as Access Request or Change Feature Request or Problem user will get the above screen The same fields will appear for all issue types other than Question If user selects the Project as Facilities and Issue Type as Question user will get the following screen ACS OA Create Issue OneAccess OneTickets 4 onetickets secure Dashboard jspa v amp Amazon com P o amp amp D7 Create Issue 2 Configure Fields Project E Facilities Issue Type 3 Question Some issue types are unavailable due to incompatible field configuration and or workflow associations Summary a KN Description ERO Component s Start typing to get a list of possible matches or press down to select Assignee J Automatic Assign gt Ka Attachment No file selected The maximum file upload size is 500 00 MB Linked Issues is blocked by v 7 OneAccess Confidential OneTickets Facilities User Manual 1 0 Details of the f
7. 1 Workflow transaction for other than Question type F Create Ja Provide Feedback Seek Approval E Feedback F Pending Approval d Accepted Approve Request Request Feedback h ee Start Work Deny Request uest Feedback Accept Issue Reopen lssue Reopened Ca Closed Close Issue 16 OneAccess Confidential OneTickets Facilities User Manual I 1 0 3 2 Status Workflow for other than Question type Tickets can be logged by User The workflow for the Generic Request or Access Request or Change Feature Request and Problem Issue Types as follows and once the Create Request action is performed the status of the ticket will change to Open based on that Status workflow has been updated Create Request Open Feedback Feedback Closed Reopened Reopened Accepted InProgress Resolved Reopened InProgress Reopened Open Pending Approval Accepted Open Open 17 Request Feedback Provide Feedback Close Issue ReOpen Request Feedback Accept Issue Start Work Resolve Issue ReOpen Start Work Close Issue Close Issue Seek Approval Approve Request Close Issue Accept Issue Start Work jira users facilities responsible jira users facilities responsible jira users facilities responsible jira users facilities responsible facilities responsible facilities responsible facilities responsible facilities responsible jira users facil
8. If sharing the filter with everyone the filter will also be visible to users who are not logged in Name Description Favourite amp Shares Not shared Add Shares Everyone d Share with everyone GB add OneAccess 2011 Report a problem Enter the filter name and click on save button The result page will appear as follows 21 OneAccess Confidential RA ACER Tools x ONnEACCESS OneTickets Dashboards i Y Projects iv Issue Navigator click OneTickets Facilities User Manual 1 0 Quick Search Vijaysagar Reddy v Create Issue viewsy Tools v 1 ae ee Summary Edit New Manage Displaying issues 1 to 50 of 90 matching issues 12 gt Filter click amp T Summary Assignee Reporte F Status Resolution Created Updated Due Description B A OT46 Linkto FAQs Vijaysagar Reddy Joris ina Fixed 28 Nov 11 30 Nov 11 Rv test Boogaerts Summary le OT 45 Markup language visible in mails Sonu Mathew Joris 3 Aa Closed Fixed 28 Nov 11 30 Nov 11 Boogaerts All Issues Sorted by Key descending E OT 44 Accept available for training Joris Boogaerts Joris 3 oj Feedback Unresolved 28 Nov 11 29 Nov 11 Boogaerts Operations OT 43 Freddy Arnauts Sonu Mathew Joris amp Closed Fixed 25 Nov 11 28 Nov 11 Rename or Share the current filter siti Save as new filter E OT 42 Re assignment Joris Boogaerts Joris t oj Feedback Unresolved 25 Nov 11 29 Nov 11 Subscriptions for current filter a A OT 41
9. or she has Project Move Issues the create permission for Management Developers Testers Administrators Project Management Release Management Technical Management Group toolkit share Group facilities Assign Issues Ability to assign issues to other people responsible Developers Testers Project Management Release Management Technical Management Group toolkit share Group facilities Assignable Users with this permission may be assigned responsible User to issues Users Developers Testers Ability to resolve and reopen issues This includes the Project Resolve Issues ability to set a fix version Management Ability to close issues Often useful where your Project Management developers Release Close Issues resolve issues and a QA department closes them Management 31 OneAccess Confidential ONEATTESS OneTickets Facilities User Manual I 1 0 Modify Ability to modify the reporter when creating or editing Reporter an issue Administrators Delete Issues Ability to delete issues Administrators Developers Testers Ability to link issues together and create linked issues Project Link Issues Only useful if issue linking is turned on Management 10 Mail Notification For every workflow action incl automated assignment and at creation time of the ticket an email will be sent to A The creator of the ticket B The assignee C Everyone who subscribed to the ticket
10. search 1 OA networks viewsy Tools v Summary Edit New Manage Displaying issues 1 to 4 of 4 matching issues Filter Ed T f K Summary Assignee Reporter P Status Resolution Created Updated New and Unsaved search 1 OA JE OARS Summaty5 Test OAB Test OAB 2 a Assigned Unresolved 28 Sep 11 28 Sep 11 te its Eil OAB 4 Summary 4 Test OAB Test OAB t gp Assigned Unresolved 28 Sep 11 28 Sep 11 wid Assigned DD OAB 3 CLONE Summary 2 Test OAB Test OAB t BR Assigned Unresolved 28 Sep 11 28 Sep 11 Sorted by Key descending DD OAB 2 Summary 2 Vijaysagar Reddy Test OAB a Assigned Unresolved 27 Sep 11 27 Sep 11 Operations Displaying issues 1 to 4 of 4 matching issues Rename or Share the current filter Save as new filter Subscriptions for current filter OneAccess Merlin 2011 Report a problem 22 OneAccess Confidential Oma ONEACERS Tools Ac tnes m OneTickets Facilities User Manual 1 0 6 1 3 2 Creating a new filter from existing filter Clicking on the Save as new filter link Operations gt Save as link the page will appear as follows kciESs Onelicketing issue Navigator New and Unsaved search 1 OA networks 1 LJ wo Mou Save Current Fer Tr tome hea and Venawed search OM Petworth I Seon paor haww A ant Merer 2001 Namen 0 presen Yma oms tts fock 6 1 3 3 Subscriptions for filter Clicking on the Subscriptions link the result page will display with Add Subscription and
11. tab will present with Create new link Clicking on the Create new link it will direct to the New tab and the tab page details as follows New New tab will present with Switch to advanced searching Clicking on the advanced link the text link present in the New tab the text changes as follows Switch to simple searching if u have already selected for simple search user will get a link saying that History dropdown with the searched query clicking on the searched query user will direct to Edit tab which will be created newly Simple Search Users can search the tickets based on the any of the fields which are present in the Issue Navigator gt left pane Login to Jira gt Horizontal Navigation gt Issues dropdown gt Search for Issues gt User will direct to default Issue Navigator page 19 OneAccess Confidential ONEALTERS OneTickets Facilities User Manual 1 0 Issue Navigator Summary New Manage Switch to advanced searching You do not currently have a search or filter selected Query Summary Description Comments Environment Project All projects Extranet Indus Onelntranet OneTickets issue Type Any Edit Part of New Edit tab will appear as follows Steps Once the user clicking on the search button in the Issue navigator page user will get the following screen 20 OneAccess Confidential onEACCEss OneTickets OneTickets Facilities User Manual Vijaysagar Re
12. view all filters link Clicking on the Add Subscription link the page will appear as follows Test OAB v Quick Search Create Issue DEN Se ee acta Issues Y Issue Navigator New and Unsaved search 1 OA networks 1 Save as 1 Summary Edit New Manage Filter Subscription Filter Email zero results M New and Unsaved search 1 OA Email this filter even if there are no issues found networks 1 Save as m a p Schedule Daily O Days per Week O Days per Month O Advanced Summary Interval once per day X Status Assigned Sorted by Key descending at 1 v 00 Eoen Note The current server time is 28 Sep 11 06 22 AM Central European Summer Time Operations Rename or Share the current filter Save as new filter Subscriptions for current filter Subscribe Cancel o s werwoens OneAccess Merlin 2011 Report a problem X JIRA ONEACEE fools 23 OneAccess Confidential on ONEACCESS OneTickets Facilities User Manual 1 0 6 2 Manage Filters Manage filters will display with the 4 vertical tabs in the left navigation 1 Favorite 2 My 3 Popular 4 Search 6 2 1 Favorite Filters Favorite filter will display the list of favorite filter saved for the present user If favorite filters are not present it will display the message You have no favorite filters While creating filters by default favorite filter is enabled with yellow color star and the favorite filters list will display as follows
13. C Lead K Johan Vandeborne Category Support Functions Issues Issues Taia Filters Components All issues Added recently Assigned to me Unscheduled Unresolved Resolved recently Reported by me Outstanding Updated recently Unresolved By Priority Status Summary t Major c 35 Open 3 E 17 irrelevant 1 E 14 amp in Progress 2 E 11 Acosed 11 M 61 Unresolved By Assignee New 1 I 6 OA Facilities Responsible 5 I 7196 Of Feedback 1 M 6 test3 2 20 Unresolved By Component amp Phone System OAI Unresolved By Issue Type l Generic Request 1 14 6 Problem 5 ee 71 A question 1M 14 test3 iv 3 m test3 iv OneAccess 2013 Version3 0 ReportAProblem Ora ONEACEs fools 8 3 Calendar Calendar will display list of upcoming projects along with Release dates and Road Map 29 OneAccess Confidential Ac twee OneTickets Facilities User Manual 1 0 Facilities Facilities Key FAC Lead K johan Vandeborne Category Support Functions Semmai Calendar Issues lt lt August Facilities Due Date October gt gt Calendar September 2013 Tr Sun Mon Tue Wed Thur Fri Sat 1 2 3 4 5 6 7 Labels 8 s 10 i1 12 13 i4 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 Versions On Off Export in ICal format OneAccess 2013 Version3 0 ReportAProblem Cra ONEAGERs To S 8 4 Components Clicking on the Components the page will display the list of components rel
14. Facilities User Manual OneTickets Vijaysagar Reddy Version 1 0 NETWORKS ONEAC OneTickets Facilities User Manual 1 0 Version History ome Version oeeo i thor Vijaysagar Sep 24 2013 1 0 First Draft jsep24 2013 a0 frit Reddy 2 OneAccess Confidential ONEATTESS OneTickets Facilities User Manual 1 0 Contents aL 410 015107 e E E 5 2 TICKET Te CUS A AE E T A een oda E E A E E AT 5 P ND EE AEEA A T EAE E EE A A N E A TA E EE E EE 8 PA PV Ol E E E EEE EE E EE E EE E E E EE EE T E E E E 8 ESPO Y e rn E T T E tusepapnteaonniurmnmenbarsoptialemmenncicnnsinmnsne 8 PRT WS Go 4g 016 1111 e A E E A EA A EE A 8 PE Caa T A A E E A E AN vee A A A A A eeu teense eae 8 BODES O N ees aE E E E NN 8 ATAS OE e shan sanauncasundehoweddaniesteussiosuicanicaauadekcasbsandcaaronaorivandchaeisicus dearth tueuaneeaninteh eanteaenedseas 8 PAREEN E sen nierun E E dere re 8 29 Linked ISSUCS err E EE R E E E A EE A 9 D AO LADE a E E E E Rn eder 9 EO a E E E TE E ag E E E E E oe Pa tase deseo 9 PAPA S E E EE E EA A OA A E E E E E saree 10 Ze PROG ial COG IN STI E E E E E E E E SNS 11 DAA ra 2 TING E NRO ANN ENARE ORANGE 11 PAE E SCRE EE TIO N E E EE E A E A cones 12 2 16 Watch ISSUC SUDSCIIDG sisssscccssscivnccisionesssscvessscdcteaunanedvasctotscacnedenassdusniceewasadveotbenvesedviacesdbanadseesses 12 Di MT WN UCI NE 5 a E E E E esueadnasaecaseens 13 MS NN OMG ea E scene nw oats E EE E NNE E ano eese yaw EE N EE 14 ZNO AG OM
15. G n A E vovauideuevecinesuideuiue tour EE E E 15 FPO DCCC NSS UG E EET E E AEE E EE EEE E E EE neon 15 PRP AME E V0 AEEA rear A EA ENE E EANA A A AE EEEE ENE A EN 16 3 Alter a ticket and workflOW isssmsmmmmmspessmesssessbes sneda seen se bend EE EER ES 16 3 1 Workflow transaction for other than Question type sssseessssrrssrrrerrrrrerrrrrrrrrrrrrrrrrrrrrrrr sees rr rr rn rr rna 16 3 2 Status Workflow for other than Question type s ssssssessssrrrsrrrrersrrrerrrrerrrrrrrrrrrrs sees rr rrrs rer rss rr rr n renen 17 3 3 Workflow transaction for QUESTION type s ssssseessseresrrrersrrrrerrrrerrrrrrrrrrers sees rr rrrs rens sr rss s Reese rr nns renen 18 3 4 Status workflow for QUESTION TYPE soseesessserrssrrrersrrrreerererrrrerrrrrrrrrrrrrrrrrrs sees sr rss s rens RR RKS R RKS R RR Snr rn sn 18 AROE MANGE EI ED Ui essensen E T 19 RPO E eE E E E RENNIE 19 BG CCF al PCAN OSs escore nn E E E 19 STERREN aena a A abesetusewasabeancevenecoteasaconesn tae aiaeeeesaees 19 3 OneAccess Confidential ONERETESS a OneTickets Facilities User Manual 1 0 lt SEALE TOR 1SSUCS a AT 19 GZ CSAS WS E E T E E E E E E T E E 21 6 1 3 Filter ODE a Ul ONS ssssssssverssst nvtonsiniysesiulansosturby esidtnssns sn AEAEE aE vi NEN 22 6 1 3 1 Rename or Share for filter smsssmmssssssssrrrressssrerrrrrrrsrrrrrrrrrrrrrerrrr rss rss rr rss rr rr KKR KKR SR RR RR KKR KSR rr 22 6 1 3 2 Creating a new filter from existing filt rl ssssssmsssseresrererrrreerrererrrrerrrererrrr
16. Request from the user vire Dates 12 OneAccess Confidential ONEACKE SS OneTickets Facilities User Manual 1 0 To stop watching click on More Actions gt Stop Watching Unsubscribe Or Click on the red cross which is appearing on the Watching link to Stop Watching Unsubscribe as shown in the below screen shot Facilities FAC 34 Rasing the Generic Request Edit Assign Assign To Me Comment More Actions v Request Feedback Seek Approval Workflow Views v Details People Type L Generic Request Status a Open Assignee OAI Facilities Responsible Priority Major View Workflow Reporter General User Component s Phone System OAI Resolution Unresolved Participants General User 1 i vel Facilities Issue Security Scheme Security Level a Watchers FACRes1 General User Labels FACILITIES f Watching 2 Stop watching this issue Description Generic Request from the user vire Note The user who ever click on the watch link on the ticket will get the mail notification and users who is adding the comments also will get added to the watching list 2 17 Watchers More Actions Watchers More Actions Watchers Clicking on the watchers will direct to Watchers page In the left pane user can add Add user s to watch list text box where user enter multiple users and by clicking on the Add button In the right pane user can see the Current watchers list if user want he can remove the watc
17. Resolution report Sonu Mathew Joris t 2 Analysis Unresolved 25 Nov 11 29 Nov 11 Boogaerts A OT 40 Product not always required Joris Boogaerts Joris 4 e Analysis Unresolved 25 Now 11 28 Nov 11 Boogaerts le OT 39 Catalina PID unique key violation issue Sonu Mathew Joris t 2 Analysis Unresolved 25 Nov 11 25 Nov 11 Boogaerts E OT 38 SetUp Integrated OneTickets DEV QA amp ACCept Joris Boogaerts Sonu Mathew t In UAT Fixed 25 Nov 11 28 Nov 11 25 Nov 11 Environment E OT 37 Install PowerReports Sonu Mathew Sonu Mathew t w Dev Complete Fixed 25 Nov 11 30 Nov 11 30 Nov 11 OT 36 Create ICS Ticketing Sonu Mathew Sonu Mathew t amp In Dev Unresolved 25 Nov 11 29 Nov 11 El OT 35 List of supported gadgets Sonu Mathew Joris t A Closed Fixed 22 Nov 11 30 Nov 11 Boogaerts A OT 34 Linking types Sonu Mathew Joris t a Closed Fixed 22 Nov 11 23 Nov 11 Boogaerts El OT 33 Install and configure PowerReports Sonu Mathew Sonu Mathew t amp In Progress Unresolved 22 Nov 11 25 Nov 11 30 Nov 11 OT 32 Formalized KPI OneReports project document Joris Boogaerts Sonu Mathew Bb Resolved Fixed 22 Nov 11 23 Nov 11 6 1 3 Filter Operations 6 1 3 1 Rename or Share for filter Click on the Rename and Share link Operations gt Rename or Share link Name text field and click on save button Enter new Name in the ONENESS Onelicketing Dashboards iv Issues Test OABi v Quick Search Create Issue Projects iv Issue Navigator New and Unsaved
18. ated to the Project BEE IC CRA Projects v i eee Quick Search Facilities Facilities Key FAC Lead FI Johan Vandeborne Category Support Functions ee Components Issues Calendar ft Phone System OAF Lead Didier Lesage Components amp Phone System OAB Lead Arnout Diels Labels ft Phone System OAI Lead Ahamadhul Kabeer ote merwosss OneAccess 2013 Version3 0 ReportA Problem YX NRA ONEAGTESS TOO Is 8 5 Labels Clicking on the Labels the page will display the issues related to the labels Dashboards iv Issues iv peel Quick Search Facies Facilities Key FAC Lead BQJohanVandeborne Category Support Functions EN Labels Issues Ceder View Heatmap List Fn Order alphabetically popularity Labels Showing all 2 labels The bigger the text the more popular the label Click on a label to see its associated content FACILITIES Facilities1 s sarian OneAccess 2013 Version3 0 ReportAProblem Xx JIRA Tools 9 Permissions User roles are given as follows 30 OneAccess Confidential ONEACCESS OneTickets Facilities User Manual Issue Permissions fs I TS Ability to create issues o Project Management Group facilities Edit Issues Ability to edit issues responsible Schedule Issues Ability to set or edit an issue s due date Developers Ability to move issues between projects or between workflows of the same project if applicable Note the user can only move issues to a project he
19. ddy v 1 0 Quick Search Dashboards i Y Projects i Issue Navigator Summary Edit New Manage Switch to advanced searching You are currently using a new unsaved search Save it as a filter Search Query Summary Description Comments Environment Project z Extranet Indus Onelntranet OneTickets v Issue Type Any a Standard Issue Types e Bug Job 4 New Feature Issue Attributes Displaying issues 1 to 50 of 90 matching issues wi amp fw w amp too amp U fy ji mg OT 46 OT 45 OT 44 OT 43 OT 42 OT 41 OT 40 OT 39 OT 38 OT 37 OT 36 OT 35 OT 34 OT 33 OT 32 Summary Link to FAQs Markup language visible in mails Accept available for training Freddy Arnauts Re assignment Resolution report Product not always required Catalina PID unique key violation issue SetUp Integrated OneTickets DEV QA amp ACCept Environment Install PowerReports Create ICS Ticketing List of supported gadgets Linking types Install and configure PowerReports Formalized KPI OneReports project document Assi oa nee Vijaysagar Reddy Sonu Mathew Joris Boogaerts Sonu Mathew Joris Boogaerts Sonu Mathew Joris Boogaerts Sonu Mathew Joris Boogaerts Sonu Mathew Sonu Mathew Sonu Mathew Sonu Mathew Sonu Mathew Joris Boogaerts Note Manage filters are described as part
20. e add delete and alter columns The table will show issue fields in order of appearance in your Issue Navigator Note Not all the fields below are shown in Issue Navigator for each issue e g custom fields which are only per project and or per issue type 7 Dash Board 7 1 Dash Board The Dashboard will show the Horizontal navigation bar with 3 tabs with the Create Issue link Dashboards Projects Issues and Create Issue 7 2 Projects Clicking on the project dropdown in the horizontal navigation will display the Current Project Recent Projects and View All Projects will display the list of project related to the user Projects Current Project View All Projects Clicking on the project will go the Summary page which contains the Description Issues 30 Day Summary and Activity Screen fields 26 OneAccess Confidential ONEACTESs m OneTickets Facilities User Manual 1 0 E ER Quick Search Facilities Facilities Key FAC Lead K Johan Vandeborne Category Support Functions Say Summary Issues ao Welcome to your project Activity Stream Components A OSES o qv Everything you need to know about how your project is running is tracked on this page As your E H project evolves the information will be updated Use the tabs on the left to navigate within your project test3 created FAC 35 Creating a new Creating a new D 1 hour ago test3 closed FAC 33 Test 33 LS Describe your projec
21. er Manual 1 0 1 Introduction This manual is intended for users of the OneAccess ICS Project In the chapters below it explains the different elements of a ticket the workflows scheme the permission settings and user profiles It graphically elicits the various options features that a user has to interact with the system Administration of project is not covered by this document Administration is currently taken care by the OneAccess Tools Team 2 Ticket Fields Login to the Jira by typing the oab1jira URL in the address bar and the user will get the following page NETWORKS C Onetlickets v1 0 Logini v Username Password Remember my login on this computer Not a member To request an account please contact your JIRA administrators Can t access your account eee werwosas OneAccess 2011 Report a problem X JIRA oneAGTTESs fools Enter the Windows Username Password as an interface with the One Access MS Active Directory is configured with Jira and click on the Log In button After successful login user will get the following the Dashboard 5 OneAccess Confidential OneTickets Facilities User Manual 1 0 ron Oneeces Or gt R nin D onetickets secure Dashboard jspa wi A a ONEAC Vea OnetTickets Vijaysagar Reddy iv 2 Dashboards v BuO C ea olen Sere sta Quick Search ToolKIT amp Tools v Wiki DMS Statistics All TooIKIT w o Clo
22. es will direct to Summary page which contains the Description Issues Due Issues 30 Day Summary Versions Due and Activity Screen fields The page appearance as follows 28 OneAccess Confidential OneTickets Facilities User Manual 1 0 ONENESS OnelTickets Lab Ji Dashboards iv Issues iv Create Issue Faciities Facilities Key FAC Lead K Johan Vandeborne Category Support Functions Summary Issues Calendar Welcome to your project Activity Stream ne a Everything you need to know about how your project is running is tracked on this page As your aes project evolves the information will be updated Use the tabs on the left to navigate within your project test3 created FAC 35 Creating anew Creating anew Describe your project here 1 hour ago Change the project description to include details about your project test3 closed FAC 33 Test 33 Issues 30 Day Summary D sh ours ago 18 test3 linked 2 issues FAC 33 Test 33 7 clones 12 FAC 22 Test 32 A 5 hours ago test3 created FAC 33 Test 33 Test 32 A 5 hours ago 28 Aug 4 Sep 11 Sep 18 Sep OAI Facilities Responsible closed FAC 32 Test 32 Issues 18 created and 11 resolved I Shours ago Reports test3 created FAC 32 Test 32 Taat an J2 o D20 8 2 Issues Clicking on the Issues link in the left navigation the page will display as follows ONEARESS OnelTickets Lab Ji Dashboards iv i Create Issue Faites Facilities Key FA
23. hers from the watchers list Watchers page will be displayed as follows Before Adding ONEAC amp ERs OneTickets Lab le en Dashboards iv Projects iv Issues iv Create Issue Quick Search o Facilities FAC 34 bi Rasing the Generic Request Back to Issue Stop Watching Watchers Add user s to watch list F Current Watchers E FACRes1 test2 9 General User test5 Add Remove OneAccess 2013 Version3 0 ReportA Problem SEJRA oneAGTTESs fools After Adding 13 OneAccess Confidential ONEACESS OneTickets Facilities User Manual 1 0 Dashboards iv Projects iv Issues iv Create Issue Quick Facilities FAC 34 Rasing the Generic Request Backtolssue Stop Watching Watchers i user s to watch list Current Watchers Z FACRes2 test4 Add General User test5 Remove Note The users with the facilities responsible group are able to see watchers link in the More Actions 2 18 Move More Actions Move More Actions gt Move the action is mainly used to move the tickets from one project to other project Clicking on the Move link user will direct to Move Issue page and the page appearance as follows Dashboards iw Projects iv Issues iv pam GA EEN Quick Search Move Issue E 1 Select Project and Issue Move Issue FAC 34 Rasing the Generic Request Type 2 Select New Status Step 1 of 4 Choose the project and issue type to move to
24. ields are as follows 2 1 ID It s a Unique number that identifies the issue and it is an automated entry will be created once user enter all mandatory fields 2 2 Project User need to select the Project name from the dropdown i e Number of the related project if applicable 2 3 Priority Based on the type of the problem user need to select the value from dropdown Default will be Major Actually the priority in Jira is severity for toolkit project Name Description S O Blocks development and or testing work production could not run Crashes loss of data severe memory leak Major loss of function Minor loss of function or other problem where easy workaround is present Cosmetic problem like misspelt words or misaligned text 2 4 Component s Users need to select the value from the dropdown based on the category Component Lead Phone System OAF Didier Lesage Phone System OAB Phone System OAI Ahamadhul Kabeer 2 5 Summary It s a text field and user needs to enter the ticket summary 2 6 Description User need to enter the details of the issue in the description field 2 7 Assignee User needs to select assignee from the dropdown If user is not selecting any assignee by default it will be selected as Automatic l e based on the Component the ticket will assigned to the component head 2 8 Attachment User can attach files of any file type up to 500MB To attach any file click on the Choose Files b
25. ignee Items amp Vijay Pending Issues 4 Vijaysagar Reddy VIRE Private filter None Subscribe 1 6 2 3 Search filter Login with user credentials gt Issues link dropdown in the horizontal navigation gt Manage tab Manage filters gt Select left pane popular tab gt Click on All Issues filter gt User will get the all the issues 6 2 4 Search for all tickets Login with user credentials gt Issues link dropdown in the horizontal navigation gt Manage tab Manage filters gt Select left pane popular tab gt Click on All Issues filter gt User will get the all the issues related to that project 6 3 Export the search results and configure the columns Jira had provided the few options for the search results 1 Views and 2 Tools 6 3 1 Views Views dropdown is having many options for the user based on the requirement user need to select the option 25 OneAccess Confidential ONEAKTESS m OneTickets Facilities User Manual 1 0 ONEAGCCESS Onetickets Lab le test v Dashboards iv Projects iv See Otte Tm Quick Search Filters Sea rch Save as Views v amp v New filter ANNE Project Ally Issue Type Ally Status Ally Assignee Ally Contains text More Criteria Switch to Advanced Find filters 1 18 of 18 Cc My Open Issues Reported by Me T Summary Assignee Reporter Status Resolution Created Updated Recently Viewed FAC 35 Creating a new OAI Facilities Responsible test3 a O
26. ities responsible OneAccess Confidential To Status Open Feedback Open Closed Reopened Feedback Accepted InProgress Resolved Reopened InProgress Closed Closed Pending Approval Accepted Closed Accepted InProgress ONEACCESS OneTickets Facilities User Manual 1 0 Pending Approval Deny Request facilities responsible 3 3 Workflow transaction for Question type F Create F New Answer f Answered Request Clarification Closed F Clarification 3 4 Status workflow for Question type a a e neo Answered Close Issue jira users Closed facilities responsible 18 OneAccess Confidential ONEACCESS OneTickets Facilities User Manual 1 0 4 Role Management Facilities project is having following roles Users facilities responsible jira users Developers facilities responsible Testers facilities responsible Project Management facilities responsible Technical Management facilities administrators Administrators jira administrators 5 Reporting Reports are currently out of scope However a user can generate KPI reports by filtering the required data exporting it to Excel and then calculating on or aggregating the exported data 6 General Features 6 1 Filtering 6 1 1 Search for Issues Go to Issues gt Search for Issues User will redirect to Issue Navigator page In the result page 3 tabs will appear Summary New and Manage in the left pane Search Search
27. nerwosas OneAccess 2013 Version3 0 ReportAProblem YW HPA TER I ools z 2 12 Assign 1 Click on the Assign button 2 In the popup select the assignee from the dropdown select the assignee from the dropdown or click on the link Assign to Me 10 OneAccess Confidential NTE OneTickets Facilities User Manual 1 0 3 Enter the comments in comment field if required and click on Assign button Assignee Vijaysagar Reddy Assign To Me Comment BE We Viewable by All Users Shortcut tip Pressing a also opens this dialog box Cance 2 13 Add a comment Clicking on the Comment button user can add a comment A comment can be added to a ticket A comment consists of at maximum 512 ASCI characters HTML and other formatting are not required Comments are visible to all users who have access to the system Note The user who ever commented on the ticket will get the mail notification whenever any comment is added to the ticket 2 14 Attach a file More Actions Attached file More Actions gt Attach files Click on the Attach Files link in the popup Browse the attachment enter the comments if required and click on attach Files of any file type up to 500MB can be uploaded 11 OneAccess Confidential OneTickets Facilities User Manual 1 0 Attach Files Pe Day rf a r Pt No fles selected The maximum file upload size is 500 00 MB Comment Adding the comment in the comment section BE
28. of the 6 2 2 6 1 2 Create a filter Clicking on save link in the left pane the screen will appear as follows ONEACCESS OneTickets Dashboards i Y Projects i Y Joris Boogaerts Joris Boogaerts Sonu Mathew Sonu Mathew Sonu Mathew Joris Boogaerts Joris Boogaerts Sonu Mathew Sonu Mathew Status dj In QA 4 Closed oj Feedback Closed oj Feedback lt Analysis Analysis lt Analysis d In VAT Dev Complete dj In Dev Closed a Closed a In Progress amp Resolved Resolution Fixed Fixed Unresolved Fixed Unresolved Unresolved Unresolved Unresolved Fixed Fixed Unresolved Fixed Fixed Unresolved Fixed Vijaysagar Reddy v Created 28 Nov 11 28 Nov 11 28 Nov 11 25 Nov 11 25 Nov 11 25 Nov 11 25 Nov 11 25 Nov 11 25 Nov 11 25 Nov 11 25 Nov 11 22 Nov 11 22 Nov 11 22 Nov 11 22 Nov 11 Create Issue viewsy Tools v m 12 Updated Due 30 Nov 11 amp X 30 Nov 11 29 Nov 11 28 Nov 11 29 Nov 11 29 Nov 11 28 Nov 11 25 Nov 11 28 Nov 11 25 Nov 11 30 Nov 11 30 Nov 11 29 Nov 11 Br 30 Nov 11 23 Nov 11 25 Nov 11 30 Nov 11 23 Nov 11 v Quick Search Create Issue Issue Navigator 1 Summary Edit New Manage You are currently using a new unsaved search Summary All Issues Sorted by Key descending Operations Save it as a filter Save Current Filter
29. ore move Z 2 Select New Status Status Open Project Facilities ToolKIT Interface B 3 Update Fields Type Generic Request Change Feature Request E 4 Confirmation Status Workflow Open Facilities Workflow Open Interface Workflow F Environments Acceptance ACC Security Level Facilities Issue Security Scheme Interface Security Level Component s Phone System OAI Extranet TAC amp PR Assignee OAI Facilities Responsible Joris Boogaerts If confirmed click on the Move button to move the ticket from one project to other project else click on the Cancel button to go back to previous step After clicking on the Move button the ticket will move from one project to another project and the page will appear as follows Dl A OS ER Issues v BG Quick Search ToolKIT Interface TIN 40 Rasing the Generic Request Assign Assign To Me Comment More Actions v Request Feedback Seek Approval Workflow bShare Views v Details People Type Change Feature Request Status 3 Open Assignee Joris Boogaerts Priority h Major sl a Reporter General User Component s Extranet TAC amp PR Resolution irises Participants General User Joris Boogaerts Security Level Interface Security Level Only the reporter FA FACRes2 I and the OPM Tools team can view this Watchers a nn pappret User request 3 watch 3 Environments Acceptance ACC Dates Created Today 03 48 PM Description Updated Today 04 38 PM Generic Request from the user
30. ou the most popular filters NETWORKS Onetlickets BEE a ler TAA es athe Issues Y ha Manage Filters Vijaysagar Reddy v Create Issue Favourite Popular Filters My Filters are issue searches that have been saved for re use This page shows you the most popular filters Popular Seams Name es Autho Shared With Subscriptions Popularity ee All Tickets 90 OneTicketing Administrator admin R Group ems users None Subscribe 2 amp Group jira users ef All Extranet 41 Sonu Mathew SOMA i Group toolkit share None Subscribe 1 All tickets related to Extranet E7 All Onelntranet 3 Sonu Mathew SOMA R Group toolkit share None Subscribe 1 All tickets related to Intranet ef All OneTickets 45 Sonu Mathew SOMA i Group toolkit share None Subscribe 1 All tickets related to OneTickets E7 All ToolKIT 89 Sonu Mathew SOMA R Group toolkit share None Subscribe il click 90 Vijaysagar Reddy VIRE Private filter None Subscribe 1 test 7 Non closed issues assigned to me 5 Joris Boogaerts JORBO i Group ems users None Subscribe 1 All non closed issues currently assigned to me EF Non closed issues reported by me 0 Joris Boogaerts JORBO amp Group ems users None Subscribe 1 Overview of all non closed issue that are reported by me eS Reported by me 0 Joris Boogaerts JORBO R shared with all users None Subscribe 1 w Vijay 5 Vijaysagar Reddy VIRE Private filter None Subscribe 1 Ass
31. pen Unresolved 24 Sep 13 24 Sep 13 Rv All Issues A FAC 33 Test 33 test3 test3 A Closed Won t Fix 24 Sep 13 24 Sep 13 B FAC 32 Test32 test3 test3 A Closed Won t Fix 24 Sep 13 24 Sep 13 Favourite Filters 2 FAC 31 Question session part 2 test3 test3 4 Closed Fixed 24 Sep 13 24 Sep 13 You don t have any favourite filters le FAC 30 Test 30 test3 test3 tt a Closed Fixed 24 Sep 13 24 Sep 13 le FAC 29 Test 29 test3 test3 t Closed Fixed 24 Sep 13 24 Sep 13 le FAC 28 test 28 OAI Facilities Responsible test3 t dj In Progress Unresolved 24 Sep 13 24 Sep 13 e FAC 27 test 27 OAI Facilities Responsible test3 a Open Unresolved 24 Sep 13 24 Sep 13 e FAC 26 FAC 26 test3 test3 aj Open Unresolved 24 Sep 13 24 Sep 13 le FAC 25 Testing the FAC 25 test3 test3 t oj Feedback Unresolved 24 Sep 13 24 Sep 13 e FAC 24 Testing FAC 24 test3 test3 2 Closed Fixed 24 Sep 13 24 Sep 13 e FAC 22 Testing Problem OAI Facilities Responsible test3 o In Progress Unresolved 24 Sep 13 24 Sep 13 E FAC 21 Testing WF C F R test3 test3 t Aa Closed Fixed 24 Sep 13 24 Sep 13 A FAC 20 Question WF Testing step 4 test3 test3 A Closed Won t Fix 24 Sep 13 24 Sep 13 A FAC 19 Question WF Testing step 3 test3 test3 Closed Won t Fix 24 Sep 13 24 Sep 13 FAC 18 WF Question testing part2 test3 test3 4 Closed Fixed 24 Sep 13 24 Sep 13 6 3 2 Tools Configure option gt Clicking on the Configure Columns the page will direct to Issue Navigator column as follows and user can manag
32. rrr nere rr rrrs rens sr enn n ren 23 ca Mane e all LA ks eect ere nS ne E en Sr 24 OZ FAV OTIC IGE S oera E E A I sovenabersacenen ieee ontensuumsebhsonisneadines 24 22 II FO 5 acaceicersere ntact cea aes faut scuonatee aa dans ced ES NEN NINE uae cagnaedand aauesatonntenatedaeestevcesaueceyanoead 24 600 2a 226 016 FALL ee oT ee ee en ee eee eee 25 Bie SO ACY RON eea E E E 25 BZ SC ACC TOT TICKETS E E sais capeve A E E EA NN E 25 6 3 Export the search results and Configure the COIUMMNS sssssserssrrrersrrrersrrrrsrrrrrrrrrrrrrrrrrrrrrrrrrrrrr rr sn 25 MS acre ene a nese ered a ee a a 25 ie TOO IS a cecsatcetotaccutecssauntes poses ata rinna bi rie pins Gt pA bop evaerpnestecbeudnkaubeanuesnousaniuecsauecsaneetctings 26 Te MAS FV sO sters E AE eee ag gece ci eed ances ve cep erste banca EEE ay doves EE EE EE E E E 26 AEDA BOA a a cee eene cert rene ere eer meena en enn E eee ere ey eee 26 TZ PRON CCS as tconccant tua E E E E E E 26 FA S00 e re ee ene ter AEE eee er ee eee eee nee ne ec ee ee eee ee eee 27 Bi WOW SO POC 0S aceite vatove ve wien ten tonnes N E E ceuseiieein R T N 28 Bale eE AALA IY ATE EE E E EAEE E E E EAEE E A EEE venous eoesewns ATE 28 eed 8 e E EEE A E E EE E A E E eee E ee T eee ere ere 29 a Calend a E E E E A S 29 S4 COMPONENTS errie EE ET E 30 AIDES EEE E E E E PEE EE E EE A E E TENN 30 OP CMS SIONS a E 30 LO MNO UM ER TIO IV e E E N N N E 32 4 OneAccess Confidential ONEATTESS OneTickets Facilities Us
33. sed On Hold amp QAR Status wenn Sumit P OneReports ec G scheduled 186 i 59 10 RDT 19 Create Table hashKey t Extranet ae oD in UAT 33 W 11 2 OT 206 Create User Manual Facilities t Mn Toe Pending Approval 27 Wo OT 204 Create Project Facilities R amp D Tools Haccepted 21 W7 A OT 175 Memory allocation db t Interface m 4 ToolKIT SoS Sin OA ae 11 14 of 14 412 00 Tasklist s Assigned 10 13 s Feedback 34 lt er Sep Ef T Key Summary P i 5 l2 Issues 32 created and 33 resolved GH In Peer Review Piako tack devs nd ini WDMS 4 Plugin overview page New 5 12 RDT 8 Create KPI Test Script Errors t Analysis 3 l1 Road Map Next 90 Days Until 23 Dec 13 A OST 208 Arrow keys notfunctioning i 2 11 dhin Progress amp OneTickets 3 1 25 Sep 13 NE A OST 194 Focus lost 3 2 1 Facilities Ticketing 13 of 14 issues Ain Dev l aiei 6 ORP 231 TestBeches IE 9 0 browser Total Issues 314 R amp D Tools Lighthouse Alpha 27 Sep 123 M faserna ok Lighthouse Alpha Testing Candidate 1 of 3 issues color resolved i Statisti R amp D Tools TestMine Alpha 27 Sep 13 ME 1 5 of 17 1234 Statistics All TooIKIT QAR Status TestMine Alpha Testing Candidate 13 of 19 issues resolved 4 HEN 50 x a a D m i i anar i mi a ca rea In the horizontal navigation click on the Create Issue link Select the Project amp Issue type from the dropdown and click on Create Issue button nae a Facilities v
34. t here Change the project description to include details about your project Issues 30 Day Summary SE gt hours ago test3 linked 2 issues FAC 33 Test 33 clones FAC 32 Test 32 A 5 hours ago test3 created FAC 33 Test 33 Test 32 5 hours ago 28 Aug 4 Sep 11 Sep 18 Sep OAI Facilities Responsible closed FAC 32 Test 32 Issues 18 created and 11 resolved 2 Shours ago Reports test3 created FAC 32 Test 32 Taat an Jo o oo 2 7 3 Issues Horizontal Navigation gt Issues dropdown Users will get the dropdown with the following links Search for Issues Create Issue Recent Issues list Favorite filters list and Manage filters Clicking on any link in the dropdown will direct to respective page Issues dropdown link will appear as follows 27 OneAccess Confidential S OnefTickets Facilities User Manual 1 0 Current Filter Search for Issues Create Issue Recent issues i F FAC 35 Creating a new FAC 33 Test 33 FAC 32 Test 32 FAC 31 Question session par 6 FAC 30 Test 30 more Filters My Open Issues Reported by Me Manage Filters 8 Browse Projects Projects Projects dropdown it will display the Current project list of recent projects and clicking on the View All Projects will display the list of projects for the user Current Project Facilities FAC View All Projects 8 1 Summary Clicking on the project ex Faciliti
35. utton select the file which user want to upload and Click on Open button Selected file uploaded successfully and will appear with the checkbox 8 OneAccess Confidential ONENESS OneTickets Facilities User Manual 1 0 2 9 Linked Issues User can link a ticket with another ticket This workflow is action to avoid one need to duplicate the content of another ticket entirely in case the other ticket has been closed or is only similar User can select the type of link from the 1st dropdown and issues can be selected from 2nd dropdown or user can enter the ticket numbers in the 2nd column 2 10 Labels Users have an option to select a label from dropdown More info about labels To view all ticket related to the label follow the step 8 6 for labels Creating a new ticket After filling all mandatory fields if user clicks on Create button the ticket will get created successfully and the page will appear as follows Dashboards iv Projects iv Create Issue QuickSearch Facilities Facilities FAC 38 Facilities Project gt Issue Type Generic Request gt Priority Blocker gt Component OAF Comment Attach Files Attach Screenshot More Actions Views v Details People Type F Generic Request Status oy Open Assignee Didier Lesage Priority Blocker View Workflow Reporter test3 Component s Phone System OAF ee Participants Didier Lesage test3 Security Level Facilities Issue Security Scheme sd Watchers test3
36. vire Drag and Drop Attachments da v ONEACCESS O FACILITIES PROJECT FACILITIES jpg 31kB 24 Sep 13 03 56 PM 2 19 Clone More Actions Clone More Actions gt Clone Clone is used to create a new ticket with the existing ticket Users Reporter of the existing ticket can create a new ticket by using the Clone Click on Clone link in the popup change the summary if required if required check the option to clone attachment also and click on clone button New ticket will be created successfully with the existing ticket fields 2 20 Delete Issue More Actions Delete More Actions gt Delete Delete is used to delete a ticket This action can be performed only by the Administrators Once deleted can t be view it on the ticket list 15 OneAccess Confidential ONEACTESs OneTickets Facilities User Manual 1 0 2 21 Audit Open the ticket gt Observe the 4 tabs All Comments History and Activity gt Click on the tab to view the history of the ticket All All the actions performed by the user and automated workflow actions will be tracked here Comments Only comments will display in the comments tab History All the actions will be tracked in the History tab i e attachments added deleted Issue status changes linking cloning and all actions will be tracked in this tab Activity Which user perform which task tasks performed by specific user will display next to them 3 Alter a ticket and workflow 3
37. watcher D Everyone who added comments to the ticket E Everyone who auctioned on the ticket 32 OneAccess Confidential ONEATCTESS
38. ximum file upload size is 500 00 MB Linked Issues is blocked by Begin typing to search for issues to link Ifyou leave it blank no link will be made Update Cancel Clicking on the Update button the page is appearing as follows Tr FACRes1 i NETWORKS bd myo an esl iw bon onEACCEss OneTickets Lab Za D Dashboards iv Projects iv Issues v Create Issue Facilities FAC 38 Facilities Project gt Issue Type Access Request gt Priority Critical gt Component OAB Edit Assign Assign To Me Comment More Actions Request Feedback Seek Approval Workflow Views v Details People Type a Access Request Status a Open Assignee Didier Lesage Priority Critical View Workflow Reporter test3 Component s Phone System OAB Resolution Incomplete Participants Didier Lesage test3 Security Level Facilities Issue Security Scheme diaii my Watchers test3 Labels None watch 1 Description From Facilities Project gt Issue Type Generic Request gt Priority Blocker gt Component OAF v Dates s iliti j iori iti To Facilities Project gt Issue Type Access Request gt Priority Critical gt Component OAB Poveda Today 03 57 PM Today 04 02 PM Attachments chi Updated y d Overview_v1 8 xls 363 kB 24 13 04 02 PM Sep Drag and Drop Activity All Comments History Activity Transitions Summary There are no comments yet on this issue Comment ote 3
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