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ITX 3000 - AREMA TICKET

1.
2. 9 1 5 Stock Width ITX 2002 3002 2 00 0 015 50 8 ITX 2003 3003 25 0 015 82 6 0 4 mm 0 4 mm w I H 9 1 6 Perforations Perforations at 12 TPI Ties Per Inch is common for most ticket stock When a tearbar is used for separating tickets a more coarse perforation 6TPI with a 0 045 tie may be preferable It permits easier bursting at the tear edge 9 1 7 Registration Marks Registration marks must be printed with ink that produces a 5 1 contrast ratio to infrared light The clear zone in between the registration marks must be free of printing or else be printed with ink that reflects infrared light Refer to the drawings above for dimensions Note the distance from cut line to the cut position sensor is factory set to 6 70 This location is user adjustable to accommodate other ticket stocks refer to section 9 3 2 9 1 7 1 Registration Mark Location Formula Dcrm 6 7 Ti x m where Derm distance from cut
3. e e 49 ITX 3000 2000 Printer User Manual UMITX 306 PDF 18 2 5 Mechanical Detail Drawing Countertop cutout l Ele SECTION A A 18 2 6 Mechanical Detail Drawing ITX Power Supply 2 m 3 00 DANA ANA NAA AAA AAA AC LINE CORD 7 5 ate SHIPPED WITH YSTE NLY Fa 1 69 NA ee T Manno si ONA ial aaa Dan La LI MonnDDnonnananDanon x IC OUTPU 5 PIN DIN PLUG 50 9 21 01 ITX 3000 2000 Printer User Manual UMITX 306 PDF 18 2 7 KITX Optional Bottom Mounting Plate Future Hales 22 pa 10 80 mi SLOT FOR 6 SCREW 4X En dam FE 6 T I PUY gt 2 Es 4 75 LI 5 50 Li a H d O a T A lalala So 1 26 t 2 75 PRINTER MOUNTING HOLE 4X 18 2 8 kITX Optional Side Mounting Rails Future PL AA MOUNTING HOLE 4x Fan ooo 7 50 SLOT FOR 6 SCREW 4X ili A A 81 di WOO 68 78 9 156 4x l p 9 21 01 51 ITX 3000 2000 Printer User Manual UMITX 306 PDF 18 2 9 pETX to pITX Adapter Plate kan 10 fe i A 2 Li 18 2 10 Ticket Holder
4. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC tules These limits are designated to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Shielded cables must be used with this unit to insure compliance with the Class A FCC limits FOR USERS IN CANADA 1 3 REGULATORY COMPLIANCES CE Mark Compliant Safety UL 1950 3 Edition CSA C22 2 No 950 95 IEC CENELEC STDS EN 60950 1992 EMI EMC FCC Class A EN 55024 1998 and EN 55022 Class B Page 7 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 2 ITX 3000 2000 OVERVIEW 2 1 Introduction This instruction manual provides information for the ITX series printer and its associated support options It provides installation operational configuration programming systems applications not
5. EE E as oe Be zz 29 MEN E Ea Ee Shell Chassis ground data cable shield connection Page 23 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 7 2 RS 232 Serial Interface The RS 232 Interface is one of the optional Interfaces for the ITX Printer Connection to this Interface is by a DB9 M F straight through wiring shielded cable 7 2 1 RS 232 Serial Interface Card Assembly Dip Switch Positions EBEGEELE pise Closed On izg Open Off LI JU SERIAL 7 2 2 Serial DIP Switch Settings Dip Switch 0 Closed On 1 Open Off Dip Switch Notes 1 Baud 0 9600 1 4800 0 19 2K 1 57 6K 0 1200 0 1 1 Future 2 Baud 0 0 1 1 0 101 3 Baud 0 0 0 0 1 111 4 Data Length 0 8 Bits 1 7 Bits 5 Parity Check 0 Disabled 1 Enabled 6 Parity Type 0 Even 1 Odd 7 Flow Control 0 Busy 1 Xon Xoff 8 Future 0 0 Factory Default 0x00 9600 Baud 8 Data Bits No Parity Busy Flow Control 7 2 3 Serial Interface Pin out Serial Adapter Printer Typical DS 9S Signal Name Type Description PC Port Connector 9 Pin Pin No 1 CD OUTPUT Fixed spacing signal pull up to 5V Carrier Detect Pull up 1 CD M 2 XMIT OUTPUT Data Transmitted by the printer 2 RxD D 3 RECV INPUT Data Received by the printer 3 TxD O 4 N C INPUT Not Used 4 DTR O 5 Ground Logic Signal ground 5 GND 6 DTR OUTPUT Fixed spacing signal pull u
6. Reverse Status can communicate detailed information back to the host Refer to the ITX Programmer s Guide for details on Reverse Status 6 2 Operator Status Operator status is that which is displayed on the printer s display panel LEDs refer to section 4 2 To summarize the yellow Attention Error LED will flash to indicate an error condition refer to section 4 3 3 The green Ready LED will be on when the printer is ready to receive data from the host When this LED is off the printer may be busy printing or it may be in a Diagnostic Mode The green Power Paper LED will blink once every 15 seconds under normal conditions If the printer is out of paper this LED will blink rapidly If the Low Paper sensor is connected and enabled see section 4 3 1 the Power Paper LED will blink slowly 6 3 Communication Interface Status The communications port has a status port word that provides overview status information For the parallel interface this is called the compatibility mode status commonly known as Centronics status The parallel interface has several signals which provide a toplevel view of the printer s status These are Busy PError Select nFault Collectively they convey if the printer is ready for data has ticket stock and does not have a detected fault In many applications this level of status is sufficient 6 4 Reverse Status Printer Status Utility Program A utility program that demonstrates the detailed printer status fu
7. TW Ticket Width 2 2 00 50 8 mm Ticket width 3 3 25 82 6 mm Ticket width 3A 2 0 3 25 Adjustable Ticket width Future Custom Ordered x x xx Custom Ticket Paper widths Custom Ordered FW Firmware blank Standard Firmware emulates Boca s FGL Ticket Programming Language G GTX2000 3000 emulation for Windows WYSIWYG function TS Ticket Separation C Cutter pITX w Ticket Stacker uITX w Ticket Ejector T 3 Tearbar CN Configuration Number blank Note This entry is normally blank For a specially ordered printer configuration the s prefix will be used sITX 3003 with a three digit configuration number DI Data Interface Parallel IEEE 1284 Parallel Interface 7 1 4 7 1 5 and 18 1 Serial Serial Interface 7 2 1 and 7 2 3 not supported with G firmware Note The Parallel and Serial suffix is stamped into the I O Interface bracket and becomes the final suffix of the product s model number label USB IEEE 1284 to USB Serial Interface 18 1 Win 2K only Cable supplied as an additional item 2 3 2 ITX Power Supply Model Number PS60 14 MN Model Number PS60 14 Power Supply Model Number MN LC 60W External Desktop Power Supply 18 2 6 LC Line Cord blank with US approved line cord E no line cord for Export applications Page 9 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 2 3 3 Example of an ITX 2000 and 3000 Printer Model N
8. switch while turning on the power enters this menu to protect against an inadvertent changing of stored parameter data a special sequence using F3 is needed following the initial F3 entry Refer to the EEPROM ENTRY HELP MENU portion of the system help report displayed in section 4 5 2 4 for this switch sequence The EEPROM change menu once entered has instructions for changing stored values The EEPROM parameter change menu has two levels an additional F3 switch press accesses the next level Note Some of the parameters cannot be changed They are reserved for future firmware updates Refer to section 10 for additional information on the EEPROM stored parameter data 4 5 2 8 Re Program Flash Memory This function permits the operator to change the operational firmware of the printer This operation is NOT a normal operator function Technical personnel responsible for the programming or maintenance of the printer system should only use it This mode is entered by continuously holding the FO and F1 switches while turning on the power Refer to section 14 3 for additional information 4 5 2 9 Her Dump Diagnostic Mode This function provides a method for determining if the data is being sent over the data interface properly Technical personnel responsible for the programming or maintenance of the printer system generally use it This mode is entered by continuously holding the F2 and F3 switches while turning on the power Refer to sectio
9. JAM ERROR CNTRL N A PURGE SPOOLER DISABLED 10 4 1 EEPROM Menu 2 Parameters 10 4 1 1 Change Stored Size Forms Len 10 s 1 s 0 1 s 0 01 s Each one of these menu lines causes an incremental change to one of the four digits of the Form Stored Size Incrementing past 9 returns the digit to 0 Refer to section 9 4 3 2 1 1 for additional information 10 4 1 2 Form Stored Size Display This data is changed by the above menu lines or can be automatically loaded using the document s measured size Refer to section 9 4 for additional information 10 4 1 3 Form TOF This setting cannot be changed The ITX only uses registration marked ticket stock 10 4 1 4 Form Mode The selections for this parameter are USE STORED FIXED SIZE AUTOSIZE WITH BU ENABLED AUTOSIZE NO BU ENABLED Refer to section 9 4 3 2 1 for additional information 10 4 1 5 Average Power Parameters which identify the printer s power management scheme and or the attributes of the connected power supply 10 4 1 6 Status Pointer The selections for this parameter are SHORT NORMAL EXTENDED COMPLETE Reference the Programmers Guide for additional information This parameter determines the status returned to the host if no alternate selection is made by a command sent over the data interface 10 4 1 7 Interface Misc The selections for this parameter are NORMAL and ACK 0 5US NORMAL does not exercise the ACK signal on the parallel port The other se
10. Printhead Cleaning The printhead and drive roller should be cleaned periodically to eliminate the build up of thermal ink residue and paper dust This is easily accomplished by using a soft isopropyl alcohol impregnated cleaning sheet This sheet should be fed through the paper path several times To assist with this operation a diagnostic support tool is used 12 4 2 1 Printhead Cleaning Diagnostic Tool The entry into this tool is a Power On Switch Panel Operation refer to section 12 1 Once in this mode the printer becomes a simple paper movement device A isopropyl alcohol impregnated cleaning sheet is required to clean both the printhead and the driver roller The front panel switches serve to direct the paper forward or backward through the paper path FO Move forward slowly F1 Move forward rapidly F2 Move backward slowly F3 Move backward rapidly 12 4 2 2 Printhead Cleaning Cards Printhead cleaning cards are available from Practical Automation They are available in widths for each printer 2 50 8 mm width ITX 2002 Part Number A15 70051 1 or 3 25 82 6 mm width ITX 2003 Part Number A15 70051 2 Note the cleaning instructions on the card are out dated The instructions listed in section 12 4 2 1 are more current and should be used Page 40 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 13 POWER SUPPLY INFORMATION 13 1 Power supply D C Output Cable Th
11. accommodated for customers with special application needs Please contact the factory s customer technical support 5 1 3 EEPROM Parameter Storage Memory This memory device holds the parameters that customize the printer s operation to specific application requirements Refer to section 10 2 for details making changes to the data stored in this device 5 1 3 1 EEPROM Factory Defaults The EEPROM is typically shipped with the following default settings These setting handle most printer applications Parameter Name Default Setting Section Reference s Print Intensity 6 9 2 Print Energy Table 0 Dd Beeper ON 10 3 1 6 Low Paper STATUS Only Bis 2 10 326 Paper Backup ENABLED VOL say Form Stored Size 6 00 9 4 372 10 401 2 Form TOF SET BY CONFIG STRAP 10 4 1 3 Form Mode AUTO WITH BACKUP 10 4 1 4 9 4 3 Status Pointer SHORT 104 136 Purge Spooler ENABLED 10 4 1 8 Cutter Mode ENABLED 10 435 1 5 Page 20 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 6 PRINTER STATUS INFORMATION 6 1 ITX Printer Status Overview The ITX printer has a wide range of status information available to suit any application environment There are three types of status Operator Indicators Communication Interface Status and Reverse Status Depending on the requirements of the application the Operator Status in combination with the Communication Interface Status may be all that is required For more advanced features
12. and INDICATORS 4 1 Rear I O Panel The following items are located on the rear panel the power switch power input connector auxiliary I O cable connector and the installed data interface connector module Parallel shown The power switch in combination with holding one or more of the switch and display panel switches provides entry into special set up menus or diagnostic programs The Aux I O socket is for connecting a low paper sensor from an external ticket stock supply INTERFACE CARD MOUNTING SCREWS 2 4 1 1 Interface Card Details Shown below are the three possible interfaces available for the ITX 4 N A S A PARALLEL SERIAL USB A F Y ji q G IA g JD YO _ O w Ny C C Na fe Mat Pi N J 4 1 la 4 1 1b 4 1 lc future Page 13 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 4 2 Switch and Display Panel The switch and display panel provides the operator with an interface to the printer The display LEDs and beeper are used to output relevant printer operational status and warnings The switches provide a means to control the various printed output menus and test functions ALA Fo setec Q POs ATIN RR AN f A nC SI BON g of NUNE PUA FEED pl TX PANEL uITX PANEL 4 3 Panel LED Indicators 4 3 1 Power Paper This green LED indicator provides the following printer status information 1 Sanity indication Normal display v
13. levels miscellaneous system control parameters and operational data This report is printed by continuously holding the FO switch while turning on the power kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkxk SYSTEM STATUS REPORT ki kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkxk Practical Automation ITX Ticket Printer Model ITX 2003 Firmware Version v1 03 Revision Date 05 30 01 Resolution DPI 203 ITX ter ALL SYSTEM TESTS PASSED in CONFIGURATION Output Type CUTTER Data Interface PARALLEL ACK Signal NO ACK Two Image Rams Max Image Rows 640 Max Image Columns 6400 EEPROM SETTINGS Settings can be changed Print Energy Settings Intensity 6 Energy Tables Alternate Print Speed 10 00 IPS Paper Settings Low Paper Mode STATUS Only Form Type Ctrl SET BY CONFIG Form Length Ctrl AUTO WITH BU Form Type REG MARK Measured Size 5 56 Backup Control Enabled Beeper ON Status Selector SHORT Purge Spooler DISABLED Cutter Mode ENABLED Speed Image Pr igh Practical Automation H Row Offset 16 Col Offset 16 Practical Automation ITX Ticket Printer Hold FO to print Help Menus Operating Status PHTEMP 24C EXSEN1 1 15 EXSEN2 0 49 LOWPAPERSEN 0 00 PHVOLTAGE 23 94 SYSVOLTAGE 23 82 CUTSEN 4 36 LOADSEN 4 75 SYSCS 3 34 PHCS 2 50 INTDETS 4 02 Sensor Calibration Load Cut White 973 973 Thresh 560 540 Black 148 108 INTERNAL STATUS Build 073 0000 ABE5 0008 0A21 000
14. line to registration mark Ty ticket length in inches 6 7 physical distance from cut line to sensor m 6 7 T multiple of tickets within 6 7 integer value Examples Ta 5 5 Ta 2 0 m 6 77 5 57 I m 6 7 2 0 3 Derm 6 7 5 5 x 1 1 2 Derm 6 7 2 0 x 3 0 7 9 1 8 Ticket Length The minimum recommended ticket length is 2 5 A 2 0 length is commonly used however this short length can make grasping the ticket extending from the output door of the pITX somewhat difficult The maximum printable length is determined by the image ram size and is 10 9 With this as a understood limitation the ticket can be longer however unprintable beyond 10 9 Page 29 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 9 1 9 Ticket Stock Pre Printing Information 9 1 9 1 Pre Printed Ticket Stock Bottom Side Restrictions All versions of the ITX utilize optical sensors to monitor the progress of ticket stock through the system Pre printing of the ticket stock in the area of these sensors should be avoided unless an infrared reflecting ink is used High contrast ratio printing in these areas can interfere with this monitoring Refer to the drawing 9 1 4 above for the location of these restricted areas clear zone 9 1 9 2 Pre Printed Ticket Stock Top Side Restrictions Preprinting on the thermally active side of the ticket stock should only be done usin
15. of Paper Ticket Count confirming all tickets printed error conditions etc An external 24V power module provides the power for ITX series printers This single 24V operation makes for easier integration into an OEM system power distribution scheme An additional benefit is a power management scheme to budget the printer s operation to a modest 60W average power allocation The printer and control electronics are mounted in a single chassis It can either be mounted into a counter top e g movie theaters in a stand alone desktop model or with a locking cabinet for enclosing the ticket stock Future The power supply is a separate module connected to the printer through a 6 1 8 meter shielded cable and circular DIN connector This modular packaging scheme is extremely convenient and suitable for mounting into the application OEM system Page 8 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 2 3 MODEL NUMBERING SYSTEM 2 3 1 ITX Printer Model Numbers _ ITX 300 Pt Pals ARS ei DJ cl e MNDD TW FW TS CN DI e Enclosure u Desktop printer 18 2 1 p Countertop mount printer 18 2 2 and 18 2 5 k Kiosk mountable printer 18 2 3 Future e T Ticket enclosure with locking cabinet 18 2 4 Future s Special Configuration Custom Ordered MN Model Number ITX Printer Series Model Number DD Dot Density 300 300 DPI Print resolution 11 8 Dots mm 200 203 DPI Print Resolution 8 0 Dots mm
16. print selection is 1 and the highest darker print is 16 A setting in the range of 4 to 8 is typical 10 3 1 2 Increase Print Intensity This parameter increases the applied energy level by one Refer to section 9 2 for additional information 10 3 1 3 Decrease Print Intensity This parameter decreases the applied energy level by one Refer to section 9 2 for additional information 10 3 1 4 Print Energy Table The selections for this parameter are 0 1 Table 0 contains the standard print energy settings Table 1 contains custom settings for specific applications 10 3 1 5 Cutter Mode The selections for this parameter are ENABLED DISABLED This modifies the cutting mode of an attached cutter Reference section 8 1 for additional information 10 3 1 6 Low Paper Selections for this parameter are STATUS Only or WARNING ONLY or BUSY after document printed or DISABLED Refer to section 8 2 for additional information 10 3 1 7 Paper Backup Selections for this parameter are ENABLED or DISABLED Refer to section 9 4 3 for additional information 10 3 1 8 Beeper The selections for this parameter are ON OFF Used to turn off the beeper Page 34 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 10 4 EEPROM Menu 2 Printout STORED FORM SIZE 5 50 SIZE 10s 0 SIZE 1s 5 CHANGE SIZE SIZE 0 18 5 SIZE 0 01s 0 STATUS POINTER SHORT INTERFACE MISC NORMAL
17. roller of the printer For auto loading the printhead lever located on front left side of the printer mechanism must be closed in the fully downward position After applying power to the printer a long beep will be sounded indicating the printer is ready to accept ticket stock Feed the ticket stock into the rear paper guide until the ticket stock is stopped by the print mechanism After a short time the ticket stock will be pulled into the loaded position 3 7 Auto Sizing After every power on the printer will calibrate the registration mark sensors and measure the length of the tickets If the printer runs out of tickets and new ticket stock is loaded without cycling the power this auto sizing will also be done again 3 8 Test Print Once the ticket stock has been loaded successfully a test ticket should be printed to insure that everything is operating properly Pressing the SELECT FO switch will place the printer offline the READY LED will go out Then by pressing the TEST FI switch a test ticket will be printed Refer to section 4 5 for detailed information on these switch operations 3 9 Printer Set up Confirmation It is recommended that the System Status Report be printed immediately after installation power up while pressing F0 Review the settings and confirm that they match the needs of the application Refer to section 5 1 3 9 1 Configuration Settings The printer is configured at the factory to support the installed option
18. the ticket stock The inner most sensor is the cut position sensor Its factory set location is 6 7 from the cut or tearbar line The second sensor is mechanically arrayed to the cut sensor It is the load sensor Its factory set position is 1 10 behind the cut sensor The primary ticket positioning sensor is the cut sensor It is used to align the cut with respect to the registration mark This alignment also aligns the printhead with the print area of the ticket The load sensor has several auxiliary functions At ticket auto loading time it detects the registration mark coming to rest and triggers the drive motor to load the ticket stock It also works in conjunction with the cut sensor for ticket positioning and out of paper detection 9 3 1 Sensor Location Drawing 9 3 2 Sensor Position Adjustments The cut sensor position and the mechanically arrayed load sensor can be adjusted from the factory set position of 6 7 170 2 mm behind the cut line The purpose of this adjustment is two fold 1 cut tear position adjustment 2 to accommodate ticket stock with non standard placement of the registration mark The range of available adjustment is from 3 8 to 6 8 96 5 mm to 172 7 mm 9 3 3 Cutting Behind the Perforation Cutting on the perforation is not recommended The correct cut position is approximately 1 16 behind the perforation When this position is correctly set the t
19. to the slower data rates it can take up to 10 minutes to load the flash The process in general is the same as in parallel with the exception that the source PC s serial port and the printer s serial interface setup need to match 14 3 3 Flash Loading Completion Once the flash loading process has been started the printer will read the data and program the flash memory When the loading has been completed successfully the ATTN ERR LED will go out After a short delay the printer will automatically reset itself and be ready for operation After the ATTN ERR LED is out it is safe to remove power from the unit If the loading was unsuccessful the ATTN ERR LED will remain on the long 5 second load beep will reoccur This indicates that a re load of the data is necessary The power must not be removed The copy command should be re invoked to re start the loading process Page 42 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 14 3 4 Flash Loading Time The loading time is substantially affected by the transfer rate of the PC If the FWITX BIN file is copied from a hard drive of a fast PC to the printer the typical loading time will be approximately 15 to 30 seconds Parallel Interface If the source PC is slow and the file is copied from the floppy drive the loading time can be 3 to 10 times longer The flash loading time is measured from the time the ATTN ERR LED comes on and until it goes out 14 3 5 Warning Whe
20. 0 0086 0000 0004 0000 104A gt 32 00 00 00 00 00 00 00 00 00 00 00 A2D Detect 8 AutoDetect PH Words 40 User Flash 130816 Checksum 1B30 Boot sum E67F Page 16 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 4 5 2 4 System Information Help Report The report above has a second part If the FO switch is held after the first part has completed printing the system information help report will also be printed This report is a collection of menus which are printed during the associated operating modes and general help for other printer information such as error codes etc kkkkkxkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkxkkk OFFLINE SW HELP kek ok kk kk kk kk kk kk kk kk kk kk kk ik kk kk kk kk kk kk FO SEL ON OFFLINE Toggle F1 TST Print TEST ticket F2 LF Line FEED Paper F3 FF FORM FEED Paper FO amp Fl CUT PAPER NOTE A warning BEEP FLASH will occur every 15 sec when in the off line condition kkkkkxkxkkkkkkkkkkkkkkkkkkkkkkkkkkkkk kxkkx k POR SWITCH HELP kkkkkxkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkxkkxk Apply power to unit while holding FO SYSTEM STATUS FI DIAGNOSTICS F2 NOT USED F3 EEPROM MENU FO amp FI RE PROGRAM FLASH MEMORY FO amp F2 PRINTHEAD CLEANING FO F1 Fwd F2 F3 Rev F2 amp F3 HEX DUMP MODE kok kok ok kk kk kk kk kk kkik kk ik kk ik kk kk kk kk kk kk kk EEPROM ENTRY HELP kok kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk k
21. 12 3 Hex Dump Mode Functions 12 3 1 Hex Data Dump 12 3 2 Data Rate Measurement Test 12 4 Periodic Maintenance 12 4 1 Paper Registration Mark Sensor Maintenance 12 4 2 Printhead Cleaning 13 POWER SUPPLY INFORMATION Page 4 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 13 1 Power supply D C Output Cable 13 2 Power Management 13 3 Power Supply Requirements 13 3 1 Power Supply Additional Requirements 14 PROCEDURE FOR RE PROGRAMMING FLASH MEMORY 14 1 General 14 2 Requirements 14 3 Flash Re Programming Process 14 3 1 Entering the Flash Load Mode 14 3 2 Flash Data Loading 14 3 3 Flash Loading Completion 14 3 4 Flash Loading Time 14 3 5 Warning 15 APPLICATION PROGRAMMERS INFORMATION 15 1 This information is included in separate Programmer s Manual 16 ITX G Version Firmware Option for Windows 16 1 ITX G Version Firmware 16 1 1 Windows Driver Selection Table 16 1 2 Installing the Windows Driver 16 1 3 Interface Choices 16 1 4 Adaptive Print Speed 16 1 5 Printer Status Information 17 SPECIFICATIONS 18 APPENDIX 18 1 IEEE 1284 Parallel A B Cable Schematic 18 2 ITX 3000 2000 Mechanical Drawings 18 2 1 Mechanical Detail Drawing uITX Desktop Printer 18 2 2 Mechanical Detail Drawing pITX Countertop Printer 18 2 3 Mechanical Detail Drawing kITX Countertop Printer Future 18 2 4 Mechanical Detail Drawing eITX Countertop Printer Future 18 2 5 Mechanical Detail Drawing Co
22. 2 3 20 81 3mm 960 dots ITX 3003 Print Length 10 9 276 9mm Max Paper Width 2 00 015 50 8mm ITX 2002 3002 3 25 015 82 6mm ITX 2003 3003 Ticket Length 2 0 50 8mm Min Paper Type Thermal Tag Stock Paper Caliper 0 004 0 0075 0 1 0 19mm typical Paper Feed Friction Data Interface Plug in Option Modules Parallel EEE 1284 Bi Directional Serial RS 232 Busy amp XON OFF to 57 6 Baud USB via a USB to IEEE 1284 Adapter Cable Win 2K only Special Purpose I O 8 Pin Mini Din Connector for Low Paper amp Auxiliary Power Driver Interface Cable IEEE 1284 A B Cable DB25M C36M RS 232 Cable DB9M DB9F USB Cable A B Win 2K only Cutter Life 1x10 cuts typical Cut Cycle Time 300mSec Max Power Requirements 24 VDC 60 W max average provided by PS60 14 universal input power supply 90 264VAC 47 63 Hz 1 6 A Max Regulatory Compliance CE Mark Compliant Safety UL 1950 3rd Edition CSA C22 2 No 950 95 CENELEC EN 60950 1992 CB SCHEME Compliant Consult factory for Countries listed EMI EMC FCC Part 15 Class A CENELEC EN 55024 1998 EN 55022 Class B Environment Temperature Operating 5 to 40 C Storage 5 to 65 C Humidity 20 85 relative non condensing User Switches Power On Off Select FO Test F1 Line Feed F2 amp Form Feed F3 Indicators Power Paper green LED Ready green LED Attention Error amber LED Audio
23. 6 PDF 10 EEPROM PARAMETER STORAGE MEMORY 10 1 EEPROM Parameter Memory Overview The EEPROM parameter memory is used to store a variety of printer configuration parameters These stored parameters provide the data which customizes the operation of the printer to the particular application Examples of this are print intensity parameters are used to set the printer to match the response characteristic of the media being used selections for the printer s reaction algorithm to a low paper signal etc The details of each parameter are listed below 10 2 EEPROM Change Menu Entry The EEPROM Change is menu is entered at power on using the switch sequence noted below kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkXk EEPROM ENTRY HELP kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk Turn off power to printer Hold F3 while turning on power Hold F3 until 1 beep flash Release F3 wait for 279 beep flash Press F3 twice quickly hold second Press until printing starts 10 2 1 EEPROM Change Menu Operation The EEPROM change menu is a collection of printed menus which permit the selection and change of stored parameters The EEPROM menu is entered via a power on switch operation refer to section 4 5 2 Upon entry into the menu a help report is printed which details the menu operations followed by the first EEPROM parameter menu Refer to the help menu below for parameter change and secondary menu access procedures kkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
24. Beeper Ticket Delivery Options Desktop uITX model with cutter amp ejector the ticket is ejected after cutting Countertop pITX model with cutter amp stacker the ticket is stacked and held after cutting Either model can be configured with a tearbar no cutter installed Setup Parameters All optional control features can be changed by user friendly switch panel entry Printer Status Printer status information such as Low Paper Out of Paper Ticket Count and System Errors are available to the host PC via IEEE 1284 or Serial RS 232 reverse channel communication Download Memory 128K Flash Standard for storage of user Fonts and Logos expandable to 1 5 Meg Special Factory Order Print Image Memory or 4 Meg Byte depending on configuration Maintenance Modular design for easy component replacement Page 46 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 18 APPENDIX 18 1 IEEE 1284 Parallel A B Cable Schematic IEEE PARALLEL PERIPHERAL INTERFACE FOR PERSONAL COMPUTERS Sid 1284 1994 IEEE Std 1284 1994 nStrobe Signal Ground nStrobe Dala 1 Signal Ground Dala 1 Data 2 Data 2 Data 3 Signal Ground Data 3 Data 4 Data 4 Data 5 Signal Ground Data 5 Data 5 Data 8 Data 7 Signal Ground Deta 7 Data 8 Data fi n ok Signal Ground PEmor Select nACK Busy Signal Ground Busy nFautt Signal Ground nStrobe Duta 1 Signal Ground Data 1
25. Converter Vendor List 9 1 4 Ticket Stock Drawing 9 1 5 Stock Width 9 1 6 Perforations 9 1 7 Registration Marks Page 3 9 21 01 Version V1 06 21 21 21 21 ITX 3000 2000 Printer User Manual UMITX 306 PDF 9 1 8 Ticket Length 9 1 9 Ticket Stock Pre Printing Information 9 1 10 Example 2 0 Length Ticket Drawing 9 1 11 Example 5 5 Length Ticket Drawing 9 2 Ticket Stock Thermal Response Characteristics 9 2 1 Print Activation Energy 9 3 Ticket Position Optical Sensors 9 3 1 Sensor Location Drawing 9 3 2 Sensor Position Adjustments 9 3 3 Cutting Behind the Perforation 9 4 Ticket Form Length Determination 9 4 1 Printer Ticket Length Determination 9 4 2 Auto Sizing 9 4 3 Disabling Auto Sizing 10 EEPROM PARAMETER STORAGE MEMORY 10 1 EEPROM Parameter Memory Overview 10 2 EEPROM Change Menu Entry 10 2 1 EEPROM Change Menu Operation 10 2 2 Active and Inactive Menu Line 10 3 gt EEPROM Menu 1 Printout 10 3 1 EEPROM Menu 1 Parameters Definitions 10 4 EEPROM Menu 2 Printout 10 4 1 EEPROM Menu 2 Parameters 11 ERROR CODES 11 1 Annunciation 11 1 1 Sequence Length 11 1 2 Weighted Positions 11 1 3 Counting 11 1 4 Example 11 2 Error Code Table 11 2 1 Error Code Table Notes 11 2 2 Error Code Table Information 11 2 3 Error Code Computation 12 DIAGNOSTICS and MAINTENANCE 12 1 Diagnostic Entry 12 2 Diagnostic Sub Menu 12 2 1 Special Functions 12 2 2 Burn in and Cut Tests 12 2 3 F3 Serial Port Test
26. Data 2 Signal Ground Data 2 Data 3 Signal Ground Data 3 Data 4 Signal Ground Data 4 Data 5 Signal Ground Data 5 Deta 6 Signal Ground Data 6 Signal Ground Data 8 nAck Signal Ground PEro Select NACK Busy Signal Ground Busy nFauii Not Defined Signal Ground nAutoFd aSelectin ainitj nina Not Defined nFaut Not Defined nSelectin Not Defined Peripheral Logic High Logic Ground Figure 28 IEEE 1284 A host to IEEE 1284 B peripheral wiring diagram Copyright IEEE All rights reserved 47 ITX 3000 2000 Printer User Manual UMITX 306 PDF 18 2 ITX 3000 2000 Mechanical Drawings 18 2 1 Mechanical Detail Drawing uITX Desktop Printer 1 18 2 2 Mechanical Detail Drawing pITX Countertop Printer 9 21 01 48 ITX 3000 2000 Printer User Manual UMITX 306 PDF 18 2 3 Mechanical Detail Drawing kITX Countertop Printer Future BOTTOM VIE pr 2 75 h d 6 L pa 4 82 LA 4 Ya er 6 32 MOUNTING HOLE 4x _ THREAD DEPTH 28 MIN 7 L9 375 18 2 4 Mechanical Detail Drawing eITX Countertop Printer Future 9 21 01 l 18 36 l Mon ri A ola
27. F3 Serial Port Test 12 2 1 Special Functions These Special Functions are designed to make quick changes to the EEPROM Refer to section 10 for more details on the EEPROM settings and how to change them The printer must be power cycled to exit this Special Function menu 12 2 1 1 F0 Store AutoSize in EEPROM This is a quick method of updating the parameter EEPROM storage with the measured size of a registration marked ticket By holding the FO button for 5 seconds the measured size of the ticket will be stored in the EEPROM and the auto sizing MODE option will be changed to USE STORED SIZE Auto sizing will not occur in the future Refer to section 9 4 for more details 12 2 1 2 F1 Reset EEPROM This is a quick method of resetting the printer parameters back to the factory default settings The F1 button must be pressed for at least 5 seconds Refer to section 5 1 3 1 for more details Page 38 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 12 2 1 3 F2 Printhead Adjustment This is a quick way to adjust the print energy to match the ticket stock There are four functions F0 Increase the Print Energy setting by 1 Ifthe setting goes above 16 it will wrap around to 1 F1 Decrease the Print Energy setting by 1 If the setting goes below 1 it will wrap around to 16 F2 Print a short test ticket This will help test the present energy setting F3 This feature will prin
28. IEEE 1284 A B Parallel interface cable 6 1 8 meter long Serial Interface Cable pETX to pITX adapter plate See section 18 2 9 Page 10 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 3 PREPARATION FOR USE 3 1 Unpacking and Inspection a Inspect the shipping container for any signs of damage If any damage is noted contact freight carrier and file a claim with them b Carefully unpack the printer system c Inspect the printer system carefully d Check the received items to the packing list If any discrepancies are noted contact our Customer Service Department e Save the packing material for reuse in shipment of the printer system f Note the Printhead Lever is shipped in the up position to reduce wear on the roller Put the lever down prior to operating the Printer 3 2 Installation Location The ulTX is designed to be used on a desktop with the ticket stock entering at the rear of the printer Take care not to tangle the cables with the ticket stock The pITX is designed to mount in a counter top with the ticket stock placed below the printer Take care to dress the cables away from the ticket stock Refer to section 18 2 for the appropriate dimensional drawings As with all electronic equipment the ITX printer should be installed in a clean and ventilated location free of excess dust and or heat 3 3 Power Connection Refer to section 4 1 for a drawing of the printer s rear panel a In
29. ITX 3000 2000 Printer Series User s Manual ITX 3000 2000 Printer User Manual UMITX 306 PDF TABLE of CONTENTS 1 N w A HOW TO CONTACT US LI LIMITED PRODUCT WARRANTY 1 1 1 Warranty Terms 1 1 2 Warranty Procedure 1 2 FCC NOTIFICATION 1 35 REGULATORY COMPLIANCES ITX 3000 2000 OVERVIEW 2 1 Introduction 2 2 Product Description 2 3 MODEL NUMBERING SYSTEM 2 3 1 ITX Printer Model Numbers 2 3 2 ITX Power Supply Model Number 2 3 3 Example of an ITX 2000 and 3000 Printer Model Number 2 3 4 ITX Power Supply Options 2 3 5 ITX Separate Component Model Numbers PREPARATION FOR USE 3 1 Unpacking and Inspection 3 2 Installation Location 3 3 Power Connection 3 4 Data I O Interface Connection 3 4 1 Data I O Interface Connection Parallel 3 4 2 Data I O Interface Connection Serial 3 4 3 Data I O Interface Connection USB to Parallel Option future 3 5 Ticket Stock Supply 3 6 Ticket Stock Loading 3 7 Auto Sizing 3 8 Test Print 3 9 Printer Set up Confirmation 3 9 1 Configuration Settings 3 9 2 EEPROM Settings 3 9 3 Configuring the Printer s Data Interface 3 9 4 Print Speed Selection OPERATOR CONTROLS and INDICATORS 4 1 Rear I O Panel 4 1 1 Interface Card Details 4 2 Switch and Display Panel 4 3 Panel LED Indicators 4 3 1 Power Paper 4 3 2 Ready 4 3 3 Attn Err 4 4 Panel Switches Page 2 9 21 01 Version V1 06 n N N ADA a AN e vo ITX 3000 2000 Printer User
30. Manual UMITX 306 PDF 4 5 Panel Switch Operations 4 5 1 Offline Operations 4 5 2 Power On Operations PRINTER PROGRAMABLE CONFIGURATION SETTINGS 5 1 Overview 5 1 1 Factory Settings 5 1 2 Special Customization 5 1 3 EEPROM Parameter Storage Memory PRINTER STATUS INFORMATION 6 1 ITX Printer Status Overview 6 2 Operator Status 6 3 Communication Interface Status 6 4 Reverse Status Printer Status Utility Program DATA INTERFACE AND AUXILIARY I O 7 1 IEEE 1284 Parallel Interface 7 1 1 Parallel Port Signaling 7 1 2 Parallel Interface Cable Schematic 7 1 3 Parallel Interface Cable Quality 7 1 4 Parallel Interface Card Assembly 7 1 5 Parallel Interface Pin out Table 7 2 RS 232 Serial Interface 7 2 1 RS 232 Serial Interface Card Assembly 7 2 2 Serial DIP Switch Settings 7 2 3 Serial Interface Pin out 7 3 USB Interface future 7 3 1 USB Interface Cable Driver 7 4 Auxiliary I O Connector TICKET STOCK HANDLING OPTIONS 8 1 Ticket Separation Delivery Options 8 1 1 Cutter and Ejector ulTX for the Desktop 8 1 2 Cutter and Stacker pITX for the Countertop 8 1 3 Tearbar Option 8 2 Low Ticket Stock Paper Monitoring 8 2 1 Low Ticket Stock Paper Host Status Information 8 2 2 Printer Reactions to the Low Ticket Stock Paper Condition 8 2 3 Ticket Holder with Low Ticket Detection TICKET STOCK INFORMATION 9 1 Ticket Stock Specifications 9 1 1 Form Type 9 1 2 Ticket Stock Thermal Paper Types 9 1 3 Ticket Stock Paper
31. POWER 100w Max 20 mSEC Max AVERAGE POWER 60w Max IDLE POWER 4w Nominal 13 3 1 Power Supply Additional Requirements The DC output cable connection to the printer must be a shielded cable The load of the printer presents a rapidly changing pulsed current drain to the attached power supply When designing or selecting an alternate power supply this dynamic load must be taken into consideration The printer system s EMI EMC and safety compliance are referenced to the power supply provided by Practical Automation It is the responsibility of the system engineer when changing to an alternate power supply to insure continued compliance Page 41 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 14 PROCEDURE FOR RE PROGRAMMING FLASH MEMORY 14 1 General This procedure will load new firmware data from a diskette and re program the printer s operating system Technical personnel who are familiar with this concept should only do this Although the process is very simple if the printer loses power before it is complete the loading will fail requiring the printer to the returned to the factory for programming 14 2 Requirements To accomplish the loading of new firmware the following are required 1 new firmware data file on a 3 5 diskette obtained from the factory or Website 2 a ITX printer with a parallel interface standard on all printers 3 a parallel data cable 4 a PC to read the dis
32. TX can catch up to 200 tickets 8 1 2 Cutter and Stacker pITX for the Countertop The pITX with cutter has a built in ticket stacker retainer that will stack and hold at least 10 tickets The stacker works best with short tickets Longer tickets or those with multiple perforations may not stack as well 8 1 3 Tearbar Option The pITX or ulTX model printers can be configured with a tearbar in place of the cutter for ticket separation 8 2 Low Ticket Stock Paper Monitoring All ITX printers require that the ticket stock be placed external to the printer There are several methods for implementing a low paper sensor for the external supply holder usually using an optical sensor or mechanical switch The auxiliary port on the rear of the printer chassis has pins to accommodate either technique The output of the external sensor should go HIGH to indicate a low paper condition Contact the factory for the availability of ticket stock holder with low stock detection 8 2 1 Low Ticket Stock Paper Host Status Information The low ticket paper status information is always available for reading by the host system unless the DISABLED option is selected It is the responsibility of the connected host system to detect and react to this condition by notifying service personnel to attend to the paper condition 8 2 2 Printer Reactions to the Low Ticket Stock Paper Condition There are several programmable printer responses to the low paper con
33. able The table below describes the Windows drivers to be used with the ITX G printers These drivers can be downloaded from our website www practicalautomation com Windows Operating System ITX Printer 2000 NT4 95 98 ME ITX 3003G ITX 3003 GTX 3004A GTX 3004A ITX 3002G ITX 3002 GTX 3004A GTX 3004A ITX 2003G GTX 2003 GTX 2003 GTX 2003 ITX 2002G GTX 2002 GTX 2002 GTX 2002 The GTX 3004A Printer Driver has a fixed maximum print area of 4 In order to match the ITX 3002G s 2 or the ITX 3003G s 3 25 ticket width to this driver the right side margin or equivalent must be adjusted by the application 16 1 2 Installing the Windows Driver To load the printer driver click on Start gt Settings gt Printers and then double click Add Printer Then follow the Windows on screen instructions to load the driver Driver Notes Windows 2000 The Win 2K driver is not a Signed Driver When asked during the loading process if you want to continue with the installation you must click Yes to load this driver Also in the step Name Your Printer there is a Windows notice that the printer name cannot be longer that 31 characters The printer name supplied with the printer driver has been kept short for this reason What is not well defined by Microsoft is that in a shared printer environment this printer name becomes attached concatenated to the network computer name and the
34. ard for a tearbar To disable the auto size backup the EEPROM system control parameter MODE need to be set to AUTO WITHOUT BU 9 4 3 2 Use Stored Ticket Size This selection completely disables auto sizing This is done by changing the EEPROM System Control parameter MODE to USE STORED SIZE This will instruct the printer to assume that the actual size of the ticket is the value stored in the EEPROM If ticket stock used is different form the valued stored in the EEPROM ticket registration errors may occur 9 4 3 2 1 Entering the STORED SIZE There are two ways to enter a ticket size into the EEPROM memory 1 by entering a predetermined number 2 storing the last value measured during the auto size process 9 4 3 2 1 1 Entering a Fixed Size Manually Following the process described in section 10 4 1 1 a manually entered ticket size can be saved in the EEPROM memory 9 4 3 2 1 2 Entering the Measured Size Automatically The last measured ticket length can automatically be stored using the Special Functions Menu refer to section 12 2 1 First hold FI while turning on the power The auto sizing process will begin and then the Diagnostic Menu will be printed Press FO and the Special Functions Menu will be printed Press and hold the FO button for 5 seconds until a sequence of rapid beeps is heard This will copy the measured size into the EEPROM memory Page 32 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 30
35. craft com 800 544 2131 909 278 8888 Fax 909 278 889 1 Page 28 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 9 1 4 Ticket Stock Drawing
36. dition If the STATUS Only default mode is selected the printer will only display the condition on the switch and display panel by a slow flashing of the P P Power Paper LED If the WARNING ONLY is selected the printer will sound a warning beep each time a document is printed If the BUSY after document printed option is selected the printer will complete the document in process and go offline This reaction is distinguished from out of paper in that the low paper warning provides enough paper in the path to complete the document in process If the DISABLED option is selected the printer ignores the low paper signal 8 2 3 Ticket Holder with Low Ticket Detection This accessory holds a supply of tickets below the printer and has an adjustable low ticket sensor The ticket holder is connected to the printer with a cable and the low ticket supply condition becomes available to the host PC through the printer s status information The low ticket sensor is a weight sensing mechanism with an adjustable spring tension for changing the low ticket supply detection point There are two ticket holder models available see section 18 2 10 for dimensional drawing These are distinguished by their ticket width GTX THLP 2 with max ticket width of 2 50 and GTK THLP with a max ticket width of 4 50 One is used for 2 inch wide tickets and the other for the 3 25 wide tickets Ideally the tickets should be boxed with an easily removed top for c
37. e ITX Series Printer uses an external 24V 60 watt power supply This power supply is connected to the printer by a shielded DC power cable with a 5 pin circular DIN input connector on its output This cable mates to the printer s 8 pin circular DIN mounted on the on the rear panel of the printer The pin out for both connectors is shown below Note only the first five pins are active for the 60 Watt power supply PIN SIGNAL TITLE SIGNAL DESCRIPTION NOTES TA VDC 23A Avg TA VBC 2 3A Avg Not Used Not Used 8 Not Used SHELL CHASSIS GROUND Chassis ground power cable shield connection AID Nn BR wlth 13 2 Power Management The ITX printers are budgeted to operate from a power supply of 60 average watts The short term power demands can be significantly higher than 60 watts To provide for this the printer controller has a large input capacitor reservoir Also it uses on the fly power management The power management scheme takes advantage of the switching power supply s characteristic of being able to deliver high short term power demands It then forces average power compliance over time 13 3 Power Supply Requirements OUTPUT VOLTAGE 24VDC TOL 5 Max OUTPUT CURRENT Min 0 0A Average OUTPUT CURRENT Max 2 3A Average OPERATING TEMPERATURE 50 C Max INPUT VOLTAGE 90 TO 264 VAC PRINTER LOAD CAPACITANCE 10 000 uF INRUSH CURRENT 8A Into 10 000 uF PRINTING POWER 75w Max 5 seconds SHORT TERM
38. e or technical support personnel 4 5 2 1 Power On Operations Table For this mode one or more switches are pressed and held while applying power to the printer The switch is held until a flash beep occurs The lists of power on operations are detailed below Refer to section 4 5 2 4 for System Information Help Report which outlines each menu listed below Switch Operation Function Notes SELECT FO Print status report If held longer prints help menus Refer to section 4 5 2 4 System Info Help Report TEST FI Enter diagnostics menu Refer to section 12 1 LINE FEED F2 Not Used Possible future feature FORM FEED F3 Enter EEPROM change menu Refer to section 10 2 FO and FI Re program Flash Memory Refer to section 14 3 FO and F2 Printhead cleaning Refer to section 4 5 2 10 F2 and F3 Hex Dump Diagnostic Mode Refer to section 12 3 4 5 2 2 Printer System Information and Reports Printer system status information is available through a number of printed reports These are the System Status Report System Help Report EEPROM Interactive Parameter Change Menu and Diagnostic Support Menus Page 15 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 4 5 2 3 System Status Report This is a printed report which contains much of the operational or stored parameter information for the system It includes firmware version numbers diagnostic pass fail results interface configuration status print intensity control
39. er of flash beep signals in a repeated sequence Error Code Error Code Description Notes 5 1 MPU System Error 5 2 RAM Fault Error 5 3 EEPROM Checksum Error 5 4 FLASH Memory Error 5 5 Character Generator Memory Error a 5 6 IMAGE Memory Error a 5 7 Analog to Digital Converter Error 5 8 FPGA ASIC Error 5 9 Voltage Error 5 10 Printhead Thermistor Error 5 11 Printhead Print Resistor Error a 5 12 Printhead Data Error a 5 13 Cutter Initialization Error 5 14 Configuration Strap Error 5 15 Miscellaneous Error 4 1 Paper Path Jam Error 4 2 Cutter Operational Error 4 3 Transport Presenter Error 4 4 Paper Output Error 4 5 Registration Mark Detection Error 4 6 Printhead Pressure Release Lever Error 4 7 Out of Paper Error 3 1 Ticket Not Taken Condition a b 3 2 Ticket Not Presented a b 11 2 1 Error Code Table Notes a Not applicable or Future b The beep is disabled for this flash beep signal 11 2 2 Error Code Table Information Each flash beep signal of the repeated sequence has a binary weighted value The first is the least significant 1 2 4 8 16 Each flash beep signal is a long 1 or short 0 duration For each long duration flash beep signal the associated binary weight value is counted For each short duration beep flash signal the binary weight value is ignored 11 2 3 Error Code Computation Where n flash beep signal duration long d
40. ery short OFF blink approx every 14 sec 2 Presence of DC power ON or Flashing when power is on 3 Out of Paper rapid ON OFF 50 duty cycle flashing when out of paper 4 Low Paper slow ON OFF 50 duty cycle flashing when paper is low 5 Diagnostic testing modes 10 ON and 90 OFF when in diagnostic mode 4 3 2 Ready This green LED indicator provides the following printer status information 1 System readiness for operation E ON system is ready to accept data OFF not ready 2 Data flow During the receipt of data the LED will blink following the state of the Busy signal 3 Reverse channel status While not printing during an IEEE 1284 reverse channel status event this LED will blink following the state of the Busy signal 4 3 3 Attn Err This amber LED indicator in combination with the beeper is a general purpose annunciator for the operator It provides the following printer status information 1 Switch press annunciation short flash beep for each switch pressed 2 System warnings an attention flash beep to alert the operator to load paper etc 3 System error codes a repeating sequential series of coded flash beep signals 4 Normal display i OFF Page 14 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 44 Panel Switches There are four momentary push button switches on the user panel These are used for a variety of manual interactions with the printer Some of t
41. es and maintenance information 2 2 Product Description The ITX series is a high speed ticket printer designed for use in movie theater and event ticketing applications It has many features designed to make ticket printing faster and more reliable The ITX has been optimized to work from a character based operating systems Dos Unix Linux Etc permitting any combination of graphics and fonts to be printed or with the optional G version firmware and a printer driver in the Windows operating system environment for fast WYSIWYG printing The ITX printer uses direct thermal imaging to print on 2 00 50 8 mm or 3 25 82 6 mm wide ticket stock and has been optimized to print on ticket stock with registration marks Designed for use in applications where fast printing is required the ITX has features and options structured to support unattended operation in a kiosk or similar environment An optional low paper sensor can be mounted with the ticket stock supply to signal the application or user when the ticket supply needs to be replenished The ITX 3000 and 2000 can be connected to the system using an IEEE 1284 Parallel RS 232 Serial and USB to IEEE 1284 interface cables The interface cables are standard off the shelf cables the USB to IEEE 1284 cable however is a special order cable The ITX delivers extensive status information over the interface This status provides the OEM host system with information such as Low Paper Out
42. g inks compatible with direct thermal printing Also insure that the host application only prints thermally in the un inked areas 9 1 10 Example 2 0 Length Ticket Drawing ZAN ka aed ON w li L ZAN S ne ot NO AT VL LI i i m a DANN kou Zo o NANI NA Page 30 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 9 2 Ticket Stock Thermal Response Characteristics 9 2 1 Print Activation Energy The ITX has programmable print energy level settings These are provided to accommodate ticket stock with a broad range of thermal response characteristics The default factory energy level setting has been optimized for the most common types If the ticket stock requires more or less print energy the setting can be changed to achieve the best results Refer to section 10 3 1 1 for instructions for setting the print energy level 9 2 1 1 Other Print Activation Energy Controls Other printing control parameter hooks have been provided for future special needs refer to section 10 3 1 4 These additional controls however are not typically required If a customer has special paper needs which are not satisfied by the adjustable print energy control contact our factory technical support 9 3 Ticket Position Optical Sensors The ITX has two optical sensors used to detect the position and presence of
43. hese are printing a test ticket entering data into the printer parameter memory EEPROM and selecting miscellaneous diagnostic operations The switches are labeled SELECT FO On Off line Select Function 0 TEST F1 Test print Function 1 LINE FEED F2 Line feed Function 2 FORM FEED F3 Form feed Function 3 4 5 Panel Switch Operations The switch and display panel switches are used for two modes of operation These are offline and power on operations 4 5 1 Offline Operations When the printer is operating normally and on line pressing the SELECT FO switch manually takes the printer to an offline state NOTE As a reminder to the operator the A E LED and buzzer will produce a single flash beep approximately every 14 seconds When the system is offline the switches operate in accordance with the Offline Switch Operations Table shown below 4 5 1 1 Offline Switch Operations Table Switch Operation Function Notes SELECT FO Offline Online toggle Offline enables functions below TEST F1 Prints a test ticket Prints a graphical test ticket LINE FEED F2 Advance approximately 0 1 Simple paper movement FORM FEED F3 Advances one form length Length depends on the printer setup and form type FO and FI Force a Cut Only when a cutter is installed The switches must be released together 4 5 2 Power On Operations These functions provide an additional level of diagnostic support tools These functions are provided for servic
44. ical Automation Inc makes no warranty either express or implied including any warranty of merchantability or fitness for a particular purpose Practical Automation Inc shall not be liable to the purchaser or to any other person or firm for any specified or consequential damages of any kind which result from the use or misuse by any person or loss of profits or product resulting from any defect or malfunction or failure of this product No person agent distributor service facility or company is authorized to change modify or amend the terms of this limited warranty in any manner or fashion whatsoever 1 1 2 Warranty Procedure If you cannot resolve your equipment problem notify Practical Automation giving the model and serial number of your equipment Describe your problem in detail Upon receipt of this information Practical Automation will send you service information if the trouble is easily corrected If the trouble requires factory service we will so advise and provide written return authorization Loaner printers can usually subject to availability be shipped within 24 hours during the work week by Practical Automation Customers are required to pay all shipping charges Refer also to the Warranty Terms and Packaging and Shipping instructions before returning any equipment Page 6 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 1 2 FCC NOTIFICATION FOR USERS IN THE UNITED STATES WARNING
45. icket emerges with the perforation at the trailing edge and with 1 16 of material attached to the perforation Although cutting directly on the perforation can often be successful occasional incomplete cuts may occur This incomplete cut is due to the paper folding at the perforation and preventing the normal shearing action of the cutting blades Incomplete cuts can cause jams Page 31 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 9 4 Ticket Form Length Determination 9 4 1 Printer Ticket Length Determination The printer needs to determine the length of tickets it will be printing on This ticket length information will be available to the host system as status data It is also used by the printer to determine the max print length The start of print and cut position alignment are however always referenced using the ticket s back side registration marks The position of the print cut and the length of the ticket is accomplished by detecting these marks with the ticket input tray mounted sensors 9 4 2 Auto Sizing The default setting is to auto size the ticket every time the printer is powered on This measures the distance between the registration marks as well as calibrates the optical sensors to the contrast ratio of the marks Auto size enabled is the recommended setting 9 4 3 Disabling Auto Sizing The process of auto sizing advances the ticket stock so that almost the entire ticket is outside the o
46. idge IL 60068 4263 Joanne Murray GLOBE TICKET AND LABEL 300 Constance Drive Warminster PA 18974 Contact 800 428 3786 or 317 228 6400 Fax 317 228 6401 Walt printingtechnologies com sandy printingtechnologies com Walt ptionaroll com 610 279 0166 Fax 610 279 4725 Label prodigy net 800 242 4995 Fax 501 783 7050 sales wwlinc com 800 323 4265 x 766 Fax 800 360 7488 800 523 5968 Ask for local Rep Page 27 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF Listing of Converters Company CRAIN DRUMMOND 2800 Skymark Ave Suite 301 Mississauga Ontario LAW 5A6 Dave Gilbert National Ticket Company Ticket Avenue PO Box 547 Shamokin PA 17872 0547 Bill Alter Mercury Ticket Company 1438 Fletcher Road Saskatoon Saskatchewan S7M 5T2 Ken Wasden Canada Ticket Inc 9520 192 Street STE 4 Surrey British Columbia V4N 3R9 Steve Wengrowich Ticket Craft 1390 Jerusalem Avenue Merrick NY 11566 Evelyne Cook Amlon Industries Inc 254 Helicopter Circle Corona CA 91720 Jason Rogers Contact 905 238 8866 x 256 416 501 2512 Pager Fax 905 238 6486 Dgilbert globalcon com 800 829 0829 717 648 6803 Fax 717 648 9460 tickets nationalticket com 800 906 6999 306 384 8000 Fax 306 384 4050 itmercury ibm com 800 576 5511 x 309 604 888 1200 Fax 800 944 9424 www candaticket com 800 645 4944 516 538 6200 Fax 516 538 4860 tickets ticket
47. inting Method Direct Thermal Printhead Dot Density 203 DPI 8 dots mm ITX 2000 Dot Density 300 DPI 11 8 dots mm ITX 3000 Dot Cycle Life 50x10 Dot Cycles typical Abrasive Life 164K ft SOKm typical Operation Dot History Controlled Temperature Thermistor Controlled 10 0 in sec Max 254 mm sec ITX 2000 8 0 in sec Max 203 mm sec ITX 3000 Print Speed Resident Fonts 5x7 5x9 OCRA 8x16 13x20 OCRB 17x31 OCRA 17x31 OCRB 18x30 Courier 20x40 Courier 25x41 Bold Prestige 25x49 Script 30x52 OCRB 46x91 Orator Resident Bar Codes Code 39 Interleaved 2 of 5 EAN 13 EAN 8 UPC USS CODABAR amp Code 128 B amp C with optional human readable interpretation line Graphics Dot addressable graphics box and line drawing commands downloadable fonts and logos PCX file support PCX image rotation 0 90 180 270 degrees and multiplication Printer Firmware Options The print characteristics fonts bar codes etc noted on this data sheet refer to the standard firmware version This firmware emulates the commonly used Ticket Programming Language Boca s FGL Alternate Firmware Versions The G version is available for GTX 2000 3000 emulation in Windows for WYSIWYG Printer Function Printer s firmware can be updated over the Data Interface Print Width 1 89 48 0mm 384 dots ITX 2002 3 15 80 0mm 640 dots ITX 2003 1 92 48 8mm 576 dots ITX 300
48. k Turn off power to printer Hold F3 while turning on power Hold F3 until 1st beep Release F3 wait for second beep Press F3 twice quickly hold press until printing starts Page 17 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 4 5 2 5 System Information Help Report continued kkkkkxkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkx k ERRORS HELP kkkkkxkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk kxkkx k Long flash beep 1 Short flash beep 0 Repeated binary beep flash sequence 1 2 4 8 etc Error Codes 5 Flash Beeps 1 MPU SYS 2 RAM 3 EEPROM 4 FLASH 5 CHAR GEN 6 IMAGE RAM 7 A2D 8 FPGA ASIC 9 VOLTAGE 10 PH THERMISTOR 11 PH DATA 12 PH RESISTOR 13 CUTTER INITIALIZATION 14 CONFIGURATION 15 MISC 4 Flash Beeps 1 PAPER 2 CUTTER 3 TRANSPORT 4 OUTPU 5 REGISTRATION 6 HEAD LEVER OPEN 7 OUT OF PAPER 3 Flashes no beeps 1 TICKET NOT TAKEN no beep 2 TICKET NOT PRESENTED no beep 4 5 2 6 Diagnostic Menu These functions are used by the factory during the manufacture or servicing of the printer This menu is entered by continuously holding the F1 switch while turning on the power Refer to section 12 2 for Diagnostic Sub Menu 4 5 2 7 EEPROM Change Menu This menu is used to provide a method for modifying the stored printer operating parameters that are saved in nonvolatile EEPROM memory Holding the F3
49. kette and copy it to the parallel port using a DOS copy command 5 the printer and PC connected with the parallel data cable 6 the printer entered into the flash load mode 14 3 Flash Re Programming Process 14 3 1 Entering the Flash Load Mode The printer will go into the flash load mode in two ways 1 automatically if the printer detects a failure of the flash memory checksum during power up testing of its memory 2 manually by powering on the printer while holding the FO and F1 switches pressed The entry into the flash load mode is signaled by a long continuous beep approximately 5 sec For the manual entry path the switches need to be held only until this long beep starts Wait until the beep stops however before starting the flash loading process below 14 3 2 Flash Data Loading The Flash Data Loading procedure is simply to copy the new Binary Data image file to the printer s data port after the printer is flash load mode Because of the large amount of data using the parallel data interface is the preferred interface to re program the Flash Memory The following example uses DOS batch file commands to illustrate the process Copy B FWITX BIN LPT1 The B permits Binary Data to be sent without detecting data as control characters LPT 1 is the designation for the output parallel port The file containing the Flash Data has a BIN suffix The serial interface can also be used however due
50. kkkkkkXk EEPROM HELP kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkxkxk FO MOVE cursor gt UP F1 MOVE cursor gt DOWN F2 CHANGE Option cursor F3 ENTER Next MENU level POWER OFF EXIT EEPROM MENU PRINT of parameter menu occurs 1 second after pressing any switch By pressing FO or F1 several times quickly and counting the beeps the cursor can be moved several positions before the next printout Pressing F2 at the counted target will change the selection This technique permits changes to be entered quickly without printing after each switch press 10 2 2 Active and Inactive Menu Line Some parameters on the menu are not changeable They are only for display or reference while others may become active on future firmware versions The cursor will skip menu lines that are not active Active parameters or the associated menu lines are shown with brackets around them For example INCREMENT and DECREMENT are active parameter menus lines These lines affect the PRINT INTENSITY line which displays the result Page 33 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 10 3 EEPROM Menu 1 Printout INTENSITY 6 gt INCREMENT DECREMENT ENERGY TABLE NORMAL CUTTER MODE ENABLE LOW PAPER STATUS Only PAPER BACKUP ENABLED BEEPER ON 10 3 1 EEPROM Menu 1 Parameters Definitions 10 3 1 1 Print Intensity Display The amount of print energy applied to each printed dot is displayed The lowest lighter
51. lection transmits a 0 5 uSec ACK pulse for those systems that require it 10 4 1 8 Output Jam Control Future This setting will affect the ticket presenter options 10 4 1 9 Purge Spooler Control The selections for this parameter are ENABLED or DISABLED This parameter effects how the printer interface handles the unsent data after an error occurred during the printing of a document Default is Disabled 10 4 1 10 Restoring Factory Default Settings Press the following key sequence to reset the EEPROM settings to their original factory defaults On power up press lt F1 gt to enter Diagnostics Press FO for Special Functions Press and hold lt F1 gt for 5 seconds until 5 rapid beeps are heard Release the button and cycle the power Reference sections 5 1 3 and 12 2 for additional information Page 35 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 11 ERROR CODES 11 1 Annunciation The ITX printer uses the switch and display panel to output operational conditions or errors to the user by a series of sequential buzzer tones beeps which coincide with the flash ofthe ATTN ERR LED The flash beep signal is of a long 1 or short 0 duration The flash beep signals are arranged as a coded sequence followed by a long quite pause before repeating 11 1 1 Sequence Length These flash beep sequences are arranged into three groups These are three four or five flash beep signal length sequence
52. n 12 3 for additional information Page 18 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 4 5 2 10 Printhead Cleaning Diagnostic Mode This function provides a method for using the paper advance motor to drive a cleaning card under the printhead as part of normal printer maintenance This mode is entered by continuously holding the FO and F2 switches while turning on the power Refer to section 12 4 2 Page 19 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 5 PRINTER PROGRAMABLE CONFIGURATION SETTINGS 5 1 Overview The ITX printer has programmable or configuration features permitting it to be customized to almost any printing task The features have been configured at the factory to the most typical settings Review this section to determine if any selections should be changed to match the specific application 5 1 1 Factory Settings 5 1 1 1 Cutter Tearbar A jumper on the cutter connector s cable assembly is installed to reflect the presence of a cutter Removing the cutter s connector without installing a tearbar ticket separation edge is not recommended 9 1 1 2 Registration Marked Stock All ITX printers are configured for registration marked ticket stock Contact the factory if unmarked ticket stock is required for the target application 5 1 2 Special Customization Special customizations to the printer firmware EEPROM settings mechanical options etc can be
53. n the copy command is initiated and in response to data passing over the interface the printer will respond with a slight blinking of the READY LED Once the flash memory has been erased the ATTN ERR LED will be on continuously for the remainder of the loading process Note If the printer loses power while this LED is on the printer will not be able to complete the loading process If this occurs attempt to reprogram the flash as described above If any step is not successful after a power failure contact the factory The printer may require re programming at the factory Page 43 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 15 APPLICATION PROGRAMMERS INFORMATION 15 1 This information is included in separate Programmer s Manual Page 44 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 16 ITX G Version Firmware Option for Windows 16 1 ITX G Version Firmware The G Version firmware can be optionally installed at the factory or loaded in the field With the G firmware and a printer driver installed on the host computer listed below the ITX G printer provides WYSIWYG What You See Is What You Get printer function to programs operating in the Windows environment The ITX 2002 3G emulates the GTX 2002 3 Printer and also provides higher print speed The ITX 3002 3G provides Windows operation for these 300 DPI printers 16 1 1 Windows Driver Selection T
54. nctions is available to Practical Automation s customers from our customer service department The ITX version of this utility also demonstrates how to integrate these status functions into a ticket printing application incorporating the Ticket Count Confirmation process This utility is provided with source code to assist the programmer tasked with creating the status interface for the host application The utility program is offered on an as is basis to be used as reference only The relevant Windows API calls are demonstrated and significant insight into the techniques of this process are documented Other operating systems will work differently For more information refer to the ITX Programmers Guide Page 21 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 7 DATA INTERFACE AND AUXILIARY I O 7 1 IEEE 1284 Parallel Interface The IEEE 1284 parallel interface is one of the optional interfaces for the ITX printer Connection of this interface to a standard PC is made with a commercially available off the shelf shielded IEEE 1284 A B printer cable with a maximum length of 3 meters 7 1 1 Parallel Port Signaling The parallel printer data is sent in the forward channel using IEEE 1284 Compatibility mode or ECP signaling Reverse channel communications are by IEEE 1284 Nibble or ECP mode signaling If required refer to the published IEEE 1284 standard for complete information on this interface 7 1 2 Parallel I
55. ng showing actual switches b Connect the 9 pin male connector end of the cable to the serial input cable on the rear of the printer c Connect the 9 pin female connector end of the cable to the serial output port of the PC 3 4 3 Data I O Interface Connection USB to Parallel Option future The ITX printer requires a shielded 4 Pin USB A B cable to connect to a USB Compatible Computer Refer to section 4 1 1 fora drawing of the printer s rear panel a Connect the 4 pin connector end of the cable to the USB input cable on the rear of the printer b Connect the 4 pin connector end of the cable to the USB output port of the PC Page 11 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 3 5 Ticket Stock Supply The ITX has been optimized for registration marked ticket stock 0 0075 caliper For the desktop models uITX the ticket stock should be placed behind the printer enclosure For the counter top models pITX the ticket stock should be placed below the printer For all ticket stock supplies the thermally active side of the ticket stock needs to be facing up Registration marks must be on the opposite side from the printing side The ticket stock must be positioned to provide a smooth well aligned path to the printer s entry guides Refer to section 9 1 for information pertaining to the ticket stock supply 3 6 Ticket Stock Loading The printer will automatically load the ticket stock onto the drive
56. nterface Cable Schematic Refer to appendix 18 1 7 1 3 Parallel Interface Cable Quality To maintain system EMI EMC compliance and signal data integrity a shielded cable must be used A standard IEEE 1284 A B cable meets these necessary shielding and signal quality requirements 7 1 4 Parallel Interface Card Assembly annnnont DOU oO TOOT annnnnnn inn aon annn nou manm UTII a N PARALLEL SANN YAN Ge IPI Page 22 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 7 1 5 Parallel Interface Pin out Table Pin Source NStrobe HostClk Compatibility Mode Set active low to transfer data into the Host input latch of the peripheral Data is valid while nStrobe is low Nibble Mode Set high during transfers to avoid latching data into the peripheral Data Hes Data Hos Data Hos Datad Hos nAck PtrClk Compatibility Mode Pulsed low by the peripheral to Printer acknowledge transfer of a data byte from the host Nibble Mode Used to qualify data being sent to the host pi o Busy PtrBusy Compatibility Mode Driven high to indicate that the Printer peripheral is not ready to receive data Nibble Mode Data bit 3 then 7 then forward channel busy status N PError AckDataReq Compatibility Mode Driven high to indicate that the Printer peripheral has encountered an error in its paper
57. onvenient loading Also the box supports the tickets when the stack height exceeds the 5 inch support height of the ticket holder The ticket holder can be adjusted to accommodate ticket fold lengths from 8 to 12 inches long Page 26 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 9 TICKET STOCK INFORMATION 9 1 Ticket Stock Specifications 9 1 1 Form Type The ITX printer is optimized for perforated ticket stock with registration marks 9 1 2 Ticket Stock Thermal Paper Types The list below is a list of thermal paper manufacturers and some of their product offerings Manufacturer Type Appleton Optima T870 TO862 Ricoh 150TLA 15OLAM 120TLA and 120TLD Kanzaki KTHB 892 KT 570 Nashua TT15618 TT10618 1 Recommended ticket stocks Technical Contact Telephone Katherine Kahlenberg 1 920 991 8640 Robert Molina 1 314 441 4665 Mike Daty 1 413 736 3216 9 1 3 Ticket Stock Paper Converter Vendor List These paper converters take the raw thermal paper from the above manufacturers and produce finished tickets Listing of Converters Company PRINTING TECHNOLOGIES INC 7768 Zionsville Road Suite 400 Indianapolis Indiana 46268 Walter Alfred LABELRITE 55 East Front Street C 119 Bridgeport PA 19405 1460 Jack MacILvain Dave Lawler Weldon Williams and Lick Inc 711 North A Street ForthSmith AR 72901 Steve Lensing x407 RITTENHOUSE 250 South NorthWest Hwy Park R
58. p to 5V DTR Pull Up 6 DSR D 7 AUX RECV INPUT Aux Data Receive 7 RTS O 8 BUSY OUTPUT Busy flow control bit HIGH Not Busy Ready for Data 8 CTS 1 in XON XOFF mode this signal is always Not Busy High 9 RI OUTPUT Fixed spacing signal pull up to 5V Ring Indicator Pull up 9 RI D Shell Frame Chassis ground data cable shield connection Page 24 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 7 3 USB Interface future 7 3 1 USB Interface Cable Driver future 7 44 Auxiliary I O Connector This connection is a small 8 pin circular DIN connector It is primarily used to connect external low ticket stock sensor to the printer For other applications or the use of the 2 amp power driver consult the factory and See section 18 2 11 roar Sensor anon nn FRAME SHELL jee Chassis ground data cable shield connection Page 25 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 8 TICKET STOCK HANDLING OPTIONS 8 1 Ticket Separation Delivery Options The ITX printer has three standard ticket separation delivery options cutter with ejector cutter with stacker retainer and tearbar 8 1 1 Cutter and Ejector uITX for the Desktop A ulTX with a cutter has a built in ticket ejector The ejector expels the ticket immediately after it is cut This is designed to deliver the ticket to an attached ticket basket The ticket basket supplied with the cutter uI
59. path Peripherals shall set nFault low when ever they set PError high Nibble Mode Data bit 2 then 6 Select Xflag Compatibility Mode Set high to indicate that the peripheral is Printer on line Nibble Mode Data bit 1 then 5 nAutoFd HostBusy Compatibility Mode Set low by host to put some printers into Host auto line feed mode May also be used as a ninth data parity or command data control bit Nibble Mode Set low to indicate that the host can receive peripheral to host data then set high to acknowledge receipt of that nibble A En ooo n WAA 16 e oo n SY 7 ooo n SSS LAN A ooo gh o ooo O WAA Don T n WAA E Signal Gnd Basy nFeul WAA 30 Signal Gnd MAWON i ninit nInit Compatibility Mode Pulsed low in conjunction with IEEE 1284 Active low to reset the interface and force a return to Compatibility Mode idle phase Nibble Mode Set high 32 nFault nDataAvail Compatibility Mode Set low by the peripheral to indicate that Printer an error has occurred The meaning of this signal varies from peripheral to peripheral Nibble Mode Set low to indicate that the peripheral has the data ready to send to the host n Not Defined ee zi Not Defined _ 3 Not Defined ee ee nSelectIn IEEE 1284 active Compatibility Mode Set low by host to select peripheral Nibble Mode Set high to indicate that the bus direction is peripheral to host Set low to terminate IEEE 1284 mode and to set bus direction to host to peripheral w
60. s 11 1 2 Weighted Positions Each flash beep signal represents the equivalent of a one 1 for a long and a zero 0 for a short Each position in the sequence has a binary weight The first is given a weight of 1 while the second would be 2 the third 4 etc 11 1 3 Counting To determine the error code first identify the number of flash beeps in the sequence group Next for each flash beep signal which is short 0 the binary weight associated with it is not counted For each long 1 flash beep signal the binary weight associated with it is counted 11 1 4 Example The following example is provided for determining an error code The error code sequence is represented below by the following Short Long Long Short the sequence repeats after a long quiet pause Determining the error code is as follows a The number of flash beep signals in the sequence is four 4 b Counting from the first flash beep signal each has the weight of 1 2 4 8 respectively c Only the middle two are counted The error code is 2 4 6 d The error code 6 is listed in the table of errors under the four code sequence e This error indicates that the Printhead Lever is Opened f See section 11 2 for the table of error codes Note also that the error codes are printed on the system help report Page 36 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 11 2 Error Code Table Numb
61. s printer width form type and paper cutter To verify these settings refer to section 5 1 3 9 2 EEPROM Settings If any settings on the Systems Status Report are not set in accordance with the intended operation of the printer Refer to section 10 1 and follow the procedure to change these settings in the EEPROM 3 9 3 Configuring the Printer s Data Interface Host PC The appropriate set up for the Interface used Parallel Serial or USB future should be done following that PC s user manual Printer For the Parallel or USB future interfaces there are no printer set up selections required For the Serial interface it requires that selections for Baud Rate Flow Control etc be selected to match that already setup on the host PC see section 7 2 2 for Serial Interface settings 3 9 4 Print Speed Selection The factory default Print Speed is 6 IPS 300dpi or 8 IPS 200dpi This setting will work well with most good quality paper stock If faster speeds are necessary you will need to obtain a faster paper stock see section 9 1 2 and change the Print Energy Table from Normal to Alternate This will allow you to print at 8 IPS 300dpi or 10 IPS 200dpi Refer to the EEPROM selection method in Section 4 5 2 7 The selected Energy Level Energy Table and the resulting maximum Print Speed are shown on the FO ticket Page 12 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 4 OPERATOR CONTROLS
62. st ticket can produce a very large hex dump This situation is greatly magnified with narrow tickets If investigating the initialization parameters for a printing problem be prepared to turn off the printer after a few pages have been printed 12 3 2 Data Rate Measurement Test The second option of Hex Dump Mode is the Data Rate Measurement Test It requires additional switch presses Press FO then F1 then FO to place the printer into the Data Rate Measurement mode At this time the print data is sent from the host The printer will read all of the data but it will not print it After the data is all sent the printer calculates the average data rate and prints a short ticket summarizing this information 12 4 Periodic Maintenance 12 4 1 Paper Registration Mark Sensor Maintenance Under heavy use conditions periodic cleaning of these sensors may be required to insure that the accumulation of paper dust does not impair their operation The sensors are located to the far right hand side of the paper entry slot into the mechanism The cleaning can be accomplished by using a Q tip with alcohol Page 39 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 12 4 1 1 Sensor Cleaning Access Drawing SENSOR ACCESS PLATE WITH LEVE IN UP POSITION SENSOR ACCESS PLATE SCREW 12 4 2
63. sum of the two names must not exceed 31 characters Refer to the GTX Printer User Manual for additional characteristics of the printer driver 16 1 3 Interface Choices Parallel and USB Interface are available for the ITX G Printer The ITX G printer has as standard a Parallel IEEE 1284 Interface A USB Interface is available through the use our IEEE 1284 to USB Cable adapter for Win 2K only The Serial Interface is NOT supported on the ITX G printer The large amount of data required for the Windows WYSIWYG function makes this interface impractical 16 1 4 Adaptive Print Speed The data delivery rate of a Windows parallel port varies with the specific operating system chosen the PC s clock speed and BIOS settings ECP with DMA is the fastest At the start of data the ITX G printer samples the host computer s parallel port data delivery rate It adapts the ensuing ticket s print speed to match the sampled rate This data rate and print speed matching provides for best print quality This is the printer s default setting This can be disabled and fixed by the user by changing the selection of the IPS CLAMP setting 16 1 5 Printer Status Information The ITX G Printer Status Information is based on that of the GTX printer Refer to the GTX User s Manual Page 45 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 17 SPECIFICATIONS Specifications subject to change without notice Pr
64. sure that the power switch on the rear panel of the printer is in the off position b Connect the DC power output cable from the power supply to the power input connector on the rear panel of the printer c Connect the AC line cord to the IEC entrance connector on the power supply d Connect the AC line cord to the wall power outlet 3 4 Data I O Interface Connection The ITX printer requires a shielded data cable to connect to the host computer Refer to section 4 1 for a drawing of the printer s rear panel 3 4 1 Data I O Interface Connection Parallel The ITX printer requires a shielded IEEE 1284 A B parallel cable to connect to the host computer Refer to section 4 1 1 for a drawing of the printer s rear panel a Connect the 36 pin connector end of the cable to the parallel input cable on the rear of the printer b Connect the 25 pin connector end of the cable to the parallel output port of the PC 3 4 1 1 Data I O Interface Connection Parallel IEEE 1284 to USB For now we offer a Smart Cable for Win 2K only that allows our Parallel printer to use the USB port on the PC 3 4 2 Data I O Interface Connection Serial The ITX printer requires a shielded RS 232 Serial cable to connect to the host computer Refer to section 4 1 1 for a drawing of the printer s rear panel a Before plugging in the cable make sure dip switches are set to your needed configuration Refer to section 7 2 2 for list of switch settings and drawi
65. t 16 test patterns each at the next energy setting The printout can be reviewed and the best energy level for the ticket stock selected Remember that the higher energy settings will slow the printing speed 12 2 1 4 F3 Image RAM Test This will do a full read write test on the entirety of both Image RAM pages This test should only be performed if there are printing anomalies that cannot be explained any other way This test will take about 30 seconds If successful you will hear 5 rapid beeps If it fails you will hear the standard error sequence for a System RAM error 12 2 2 Burn in and Cut Tests These tests are used as tools by the factory to insure proper operation under continuous cycling operations 12 2 3 F3 Serial Port Test This will perform a loop back test to confirm that the printer s serial port can send and receive data along the RS 232 serial port This test requires an adapter that connects pint 2 to pin 3 and pin 7 to pin 8 Once that is plugged into the serial port connector press F3 again and the test will run A test report will be printed 12 3 Hex Dump Mode Functions These functions are advanced diagnostic tools 12 3 1 Hex Data Dump This is the default function After entering this mode all data sent over the interface form the host PC be printed in both hexadecimal and ASCII This printout can assist the programmer or technician while debugging a printing cable problems Note that even the shorte
66. umber pITX 3003 C Parallel with PS60 14 The above two model numbers specify a complete ITX 3003 printer configured with Countertop mount p a 3 25 paper width ITX 3003 a cutter with Ticket Stacker pITX c a parallel data interface Parallel with 60 watt external desktop power supply with a line cord for the North American market PS60 14 2 3 4 ITX Power Supply Options The ITX printer system should be ordered with an external 24V Desktop power supply It can be optionally purchased without a power supply The customer must provide an equivalent power supply refer to section 13 3 2 3 5 ITX Separate Component Model Numbers Model Number PS60 14 PS60 14E GTX THLP 2 GTX THLP 4 ATX AC8 ATX PC36 ITX SC09 ITX APETX0O Description Universal input 90 240 VAC 47 63 Hz External 24VDC 60W Desktop Power Supply supplied with US 115V line cord Universal input 90 240 VAC 47 63 Hz External 24VDC 60W Desktop Power Supply supplied without a US 115V line cord Fan fold ticket holder 8 2 3 and 18 2 10 for ticket stock up to 2 50 63 5 mm in width and 6 25 158 8 mm in length Includes a low paper sensor and a 6 auxiliary cable ATX AC8 Fan fold ticket holder 8 2 3 and 18 2 10 for ticket stock up to 4 50 114 3 mm in width and 6 25 158 8 mm in length Includes a low paper sensor and a 6 auxiliary cable ATX AC8 Auxiliary cable Shielded 6 1 8 meter long 8 conductors with MINIDIN 8 connector
67. untertop cutout 18 2 6 Mechanical Detail Drawing ITX Power Supply 18 2 7 kITX Optional Bottom Mounting Plate Future 18 2 8 kITX Optional Side Mounting Rails Future 18 29 pETX to pITX Adapter Plate 18 2 10 Ticket Holder w Low Paper Sensor 18 2 11 Typical Output Driver Application Circuits 18 2 12 ITX Output Driver Circuit Schematic Page 5 9 21 01 Version V1 06 41 41 41 41 42 ITX 3000 2000 Printer User Manual UMITX 306 PDF 1 HOW TO CONTACT US PRACTICAL AUTOMATION INC The Alinabal Group of Companies 45 Woodmont Road P O Box 3028 Milford CT 06460 VOICE 203 882 5640 FAX 203 882 5648 EMAIL pa apracticalautomation com INTERNET http www practicalautomation com 1 1 LIMITED PRODUCT WARRANTY 1 1 1 Warranty Terms Practical Automation Inc warrants each new ITX series printer to be free from defects in materials and workmanship to the original purchaser Our responsibility is limited to repair or replacement of the printer and or accessory or part thereof at our option for a period of one year from the date of shipment This limited warranty does not extend to any defect malfunction or failure caused by or resulting from improper service packing maintenance or repair abuse neglect accident or any other cause beyond the control of Practical Automation Inc or to any product whose serial number has been removed altered replaced or rendered illegible Except and to extent provided herein Pract
68. uration flash beep signal 0 short duration flash beep signal Error Code flash beep signal J ca gri 4 Si Error Code summation n 1 n 2 n 4 n 8 n 16 Page 37 9 21 01 Version V1 06 ITX 3000 2000 Printer User Manual UMITX 306 PDF 12 DIAGNOSTICS and MAINTENANCE A wide range of diagnostic functions have been built into the printer These assist the factory production field installation and customer service 12 1 Diagnostic Entry Entry into the diagnostic sub menu and other diagnostic support functions are Power On Switch Panel Operations refer to section 4 5 2 The access switch sequence is detailed below on the help menu This menu is part of the System Information Help Report refer to section 4 5 2 4 kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkxk l j POR SWITCH HELP vi kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkxk Apply power to unit while holding FO SYSTEM STATUS F1 DIAGNOSTICS F2 NOT USED F3 EEPROM MENU FO amp FI RE PROGRAM FLASH MEMORY FO amp F2 PRINTHEAD CLEANING FO F1 Fwd F2 F3 Rev F2 amp F3 HEX DUMP MODE 12 2 Diagnostic Sub Menu This diagnostics sub menu provides access to three selections Special Functions Burn In and Cut test factory tests kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkXk DIAGNOSTIC HELP x kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk After entering this DIAGNOSTIC menu press and release FO SPECIAL Functions F1 BURN IN test F2 CUT test
69. utput slot of the printer In certain situations this ticket motion may not be desirable Some ticket stock is weaker at the perforations and this can cause the ticket to flex The extra movements associated with auto sizing especially the reverse direction can cause the ticket to separate at the perforation or the perforation can get caught not permitting the ticket to fully retract jam Disabling the auto sizing does not disable the sensor calibration or the initial position alignment to the registration mark in preparation for printing At power up or whenever new ticket stock is introduced a few short ticket moves will occur Note with auto sizing disabled if the size of the ticket has changed registration errors may occur Always use the auto sizing when using different length tickets There are two choices for disabling auto sizing 1 Disabling the Auto Size Back up 2 Used Stored Ticket Size Use the EEPROM menu section 10 2 10 4 1 4 to change the System Control MODE to the settings indicated 9 4 3 1 Disabling Auto Size Back Up This selection eliminates the backup motion associated with the auto size process noted above This can prevent snagging that can occur on the reverse motion for certain types of ticket stock The ticket length will be measured normally by moving the ticket forward through the output slot of the printer The retraction will be eliminated and the stock will be cut off if a cutter is installed or left forw
70. w Low Paper Sensor MODEL NUMBER W DIM GIX THLP 2 2 3 4 GTX THLP 4 4 3 4 9 21 01 ITX 3000 2000 Printer User Manual UMITX 306 PDF 18 2 11 Typical Output Driver Application Circuits 8 Pin DIN User Connector Cash Drawer Solenoid A 2 Amp Max Load For A User Supply With An External Clamp Diode 2 Amp Max Load 8 Pin DIN User Connector Cash Drawer Solenoid an Using The ITX Power Supply And Internal Clamp Diode 9 21 01 53 ITX 3000 2000 Printer User Manual UMITX 306 PDF 18 2 12TTX Output Driver Circuit Schematic 8 Pin DIN User Connector lt 2 Amp Max PCB Fuse 24 V Cash Drawer Driver CaA Command 1CH Generates A 100mS Transistor Conduction TIP 122 2 Amp Max The User may send the Pulse Command 0x1C at any time and the printer will generate a 100mS conduction pulse with a maximum load of 2 Amps If the printer is actively printing a ticket the pulse will be postponed until the printer is done with all printing and cutting activities Refer to section 7 4 for the Auxiliary I O connector pin out End of Document 9 21 01 54

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