HZ30Wi e/f
Contents
1. Pixel Failure Tolerable Values Total Model eae Number of Type A Cluster Pixels Type B Type C Type A Type C amp B WQXGA HZ30Wi 2560x1600 4 096 000 9 9 21 1 9 ALL MODELS Hazro will ONLY consider warranty claims should the above tolerable values be exceeded Backlight bleed or Non Uniformity will only be considered for Warranty if gt 32 of LCD Panel Coverage It is important to note that IPS panels whilst offering excelling colour reproduction tend to suffer from backlight inconsistency especially in the corners a glow effect as well as visible ripples and folds especially when viewing mono colours In order to determine the coverage Hazro utilises high accuracy MURA defect detection tools Additionally uniformity or inconsistency which are considered characteristics of the IPS panel will not be considered for RMA An example of this is where a slight colour tinge is noticeable CE Conformity for European Countries The device complies with the requirements of the EEC directive 89 336 EEC 2004 108 EEC as amended by 92 31 EEC and 93 68 EEC Art 5 with regard to Electromagnetic compatibility and 73 23 EEC as amended by 93 68 EEC Art 13 with regard to Safety Appendix A The following information is outlined for your records only The information filled here will assist the Hazro Warranty Service Centre with all Warranty related claims Hazro do no2. If the monitor has been dropped or the cabinet damaged If the monitor does not operate normally by following operating instructions PLEASE NOTE THAT ALL HAZRO MONITORS ARE STRICTLY FOR INDOOR USE ONLY Allow adequate ventilation around the monitor so that heat can properly dissipate Do not put anything on top of monitor The power cable connector is the primary means of detaching the System from the power supply The monitor should be installed close to a power outlet which is easily accessible Handle with care when transporting Save packaging for transporting Avoid placing the monitor in direct sunlight or near heating appliances such as radiators or gas fires etc Doing so may result in panel non uniformity and random appearance of black spots on the surface of the panel Contact Hazro or your reseller Wy c immediately if you notice smoke or a strange burning smell Do 4 35 4 X M i not use the monitor unless given 2 dro re specific instructions by Hazro to M do so or by a qualified electrician Ensure monitor is placed on a stable surface or is fixed permanently Vibration or shock to the monitor can cause permanent damage to the product and can result in injury Avoid connecting multiple electric appli ances to a single wall outlet as this may result in fire due to overheating of the wall outlet Available Temperature amp Humidity Operating Temperature 0 35 C Storage Temperature 10 50 C
3. accompanied by a copy of the original invoice or where information on the original invoice has been altered or erased in any manner whatsoever Damage deterioration or malfunction resulting from 3 Accident abuse misuse neglect fire water liquids lightning or other acts of nature unauthorised product modification or failure to follow instructions supplied with the Products 4 Repair or attempted repair by anyone not authorised by Hazro 5 Any damage of the Products due to shipment 6 Removal or installation of the Products 7 External causes to the Products such as electric power fluctuations or failure 8 Use of supplies or parts not meeting the specifications of Hazro 9 Normal wear and tear 10 Any other cause which does not relate to a Product defect 11 Damage to or abuse of the coating on the surface of the display 12 Scratched or broken panel 13 Cracked Printed Circuit Board or abused housing and or base 14 Exposure to an excessive dusty and or humid environment 15 Image persistence or burn in Warranty Types i Swap Out Service SWP Dispatch of the replacement unit best case within forty eight 48 hours after issue of RMA weekend or bank holidays excluded and maximum twenty eight 28 days after issue of RMA Collection of faulty unit takes place either upon delivery of replacement or prior to issuing a replacement unit ii Return to Base Service RTB Dispatch of the replacement
4. cables are not capable of carrying the required bandwidth and may cause permanent damage to the monitor Customers using MAC OSX may have to click Detect Displays from Display Properties in order for the Hazro monitor to become recognised When the HZ30Wi is connected to a computer often the native resolution of the monitor 2560x1600 is unavailable from the Windows Display Properties menu usually in Windows XP This is despite the graphics card being confirmed as compatible with the Hazro display If this is the case follow the procedures below before attempting to update firmware hardware gt Enter Display Properties from Control Panel gt Click on the Settings Tab gt Click on Advanced in the bottom right hand section gt Click on the Monitor Tab gt Uncheck the option titled Hide modes that this monitor cannot dispay gt In the settings menu the Screen Resolution slider should now enable a wider selection of resolutions NOTE this procedure may require a computer restart Adjusting the stand The HZ30Wi features a fully adjustable stand which allows for elevation rotation 90 degrees tilt and limited swivel Elevation The monitor can be lowered raised by leaning over the monitor or by accessing the stand from the rear Undo the stand s main thumb screw knob and allow monitor to rise to its maximum elevated position By firmly gripping the stand with one hand above the base the monitor can be
5. in a Documents Enclosed pouch rather than marking the packaging box directly same box is used for return shipping Pixel Defect Policy Dead or faulty pixels occur when transistors responsible for the switch on off mechanism in an LCD fail to operate Each pixel can be divided into three sub pixels representing the RGB colours and it is imperative that the two are not confused Pixel faults are usually visible as white or dark spots whereas sub pixel faults often show up as being red green or blue dots and sometimes flashing The following list categorises the different types of faults Type A PIXELS Constantly on white referred to as hot pixel Type B PIXELS Constantly off black referred to as dead pixel Type C SUB PIXELS Constantly on red green or blue or off black referred to as stuck pixel Modern production methods cannot guarantee an absolutely fault free monitor To this effect no LCD manufacturer can guarantee a defect free panel A few isolated pixel or sub pixel faults are considered tolerable and different policies exist that govern the amount of these tolerable values Whilst most pixel faults occur in isolated regions a cluster of dead pixels or sub pixels can sometimes form for which a separate ruling applies A cluster is defined as an area of 5x5 pixels Hazro s policy on pixel failure either as an isolated fault or in the form of a cluster is outlined in the table below
6. monitor The mains cable must not be damaged Never place anything on the mains cable which may damage it and ensure that there are no twists or kinks in the cable To unplug the monitor from the mains always pull the plug not the cable itself A damaged cable can lead to fire or electric shock Do not place anything on top of the monitor especially anything containing liquid 2 What s the best place location to set up my monitor The location for your monitor should be neither extremely hot or cold nor damp or dusty Extreme temperatures can impair the performance of the monitor Humidity and dust can lead to the monitor failing For optimised brightness and contrast performance ensure the monitor is not placed in contact with direct sun or other light Devices which produce magnetic fields e g laser printers speakers etc should not be set up near the monitor as these can also cause interference on the screen 3 What is the optimal viewing placement and how do ensure minimal eye strain To minimise the effect of eye strain do not operate the monitor against a bright background in a dark room For optimal viewing comfort the monitor should be just below eye level and 40 60 cm 16 24 inches away from your eyes When using the monitor over a prolonged time a ten minute break every hour is recommended as looking at the screen continuously can cause eye strain and headaches 4 The power light does not come on Always switch on your
7. monitor first then the computer Check that the power cable is firmly located in the socket at the rear of the monitor Make sure the power cable is plugged into the wall socket and that the socket is switched on Ensure there is no problem with the wall or extension outlet by trying another device Try a different power cable to make sure that the fuse has not blown or that the cable is damaged in some way that you cannot see Finally try the monitor on another computer if possible a The power light is on but orange amber Make sure the signal cable is firmly connected both to the monitor amp the graphics card Make sure your computer is switched on 6 Power light is green It is possible that a screen saver has been installed on your computer and has frozen the screen Try moving the mouse or pressing any key on the keyboard to exit the screen saver 7 No image is being displayed on the monitor Ensure all cables are correctly and firmly connected to both PC and the monitor Ensure graphics card is inserted correctly into the PCI PCI E or AGP slots of your PC Check whether the power is turned on for both the computer and the monitor Ensure graphics card mode is set appropriately adjust resolutions if necessary Check to see if cable pins are bent or missing etc 8 Why is the image blurry and or stretched This is called interpolation and occurs when the image is not being displayed at the monitor s native reso
8. H OF WARRANTY BREACH OF CONTRACT OR OTHERWISE The warranty disclaimer and remedies set forth in this document are exclusive and replace all others oral or written expressed or implied No Hazro dealer agent or employee is authorized to make any modification extension or addition to this warranty The information contained herein is subject to change without notice z 2011 Hazro Technologies PRINTED IN THE UNITED KINGDOM
9. HAZRO I 2 2 Z m 75 6cm 30 WQXGA Wide LCD Monitor HZ30Wi e f User Manual IPS LCD 75 6cm 30 Ultra QHD LCD Monitor 2560x1600 Copyright 2011 by Hazro Technologies All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Hazro Technologies Disclaimer Hazro Technologies makes no representations or warranties either expressed or implied with respect to the contents hereof and specifi cally disclaims any warranties merchantability or fitness for any particular purpose Further Hazro Technologies reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of Hazro Technologies to notify any person of such revision or changes A cc A TO PREVENT FIRE OR SHOCK HAZARDS DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE DO NOT REMOVE COVER OR BACK NO USER SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL ONLY USE THE POWER SUPPLY CORD AND DVI CABLE SUPPLIED WITH THIS EQUIPMENT SO AS TO KEEP INTERFERENCE WITHIN THE LIMITS OF AN FCC CLASS B EN55022 DEVICE es A DO NOT USE THIS UNIT S POLARISED PLUG WITH AN EXTENSION CORD RECE
10. ON PLEASE REFER TO THESE BEFORE SETTING UP THE MONITOR NEVER OPEN THE MONITOR There are no user serviceable parts inside and opening or removing covers may expose you to dangerous shock hazards or other risks Refer all servicing to qualified service personnel Warranty becomes void if the monitor is opened Do not spill any liquids into the cabinet or use your monitor near water Do not insert objects of any kind into the cabinet slots as they may touch dangerous voltage points which can be harmful or fatal or may cause electric shock fire or equipment failure Do not place any heavy objects on the power cord Damage to the cord may cause shock or fire The inside of the fluorescent tube located within the TFT monitor contains mercury Please follow the bylaws or rules of your municipality to dispose of the tube properly Do not bend power cord Do not use monitor in high temperature humid dusty or oily areas Do not cover the vents on monitor Do not install where the monitor will be exposed to continual vibration If monitor or glass is broken do not come in contact with the liquid crystal and handle with care Immediately unplug your monitor from the wall outlet and refer servicing to qualified service personnel under the following conditions When the power supply cord or plug is damaged If liquid has been spilled or objects have fallen into the monitor If the monitor has been exposed to rain or water
11. Operating Humidity 10 90 RH Storage Humidity 40 70 96 RH For dot defect dead pixel of TFT Hazro LCD monitors are manufactured using high end semiconductor technology with precision ratings of 99 9 and above However it may be the case that certain RGB and white pixels seem darker or entirely unlit i e black Should such a situation occur please refer to the warranty section for further details PC system requirements Adjust computer resolution and screen refresh rate in the control panel of computer as described below to obtain the best picture quality Hazro will frequently update literature and sections of the website with a list of supported GPUs from ATI and nVIDIA Resolution 2 560 x 1 600 Refresh rate 60 Hz The HZ30Wi requires a graphics card with a Dual Link DVI output DVI D This term is not to be confused with graphics cards that have two DVI connectors as it is possible that neither outputs are Dual Link compatible It is usual for twin DVI output graphics cards to have one connector which is Dual Link DVI D and the other to be single link DVI AN NEVER USE A DUAL LINK MONITOR WITH A SINGLE LINK CABLE Macintosh system requirements Please ensure that any embedded graphics controller is Dual Link compatible and it can support resolutions up to 2560x1600 NOTE Some resolutions e g 1920x1154 will not be interpolated and cannot be mapped on Hazro monitors Forcibly manipulating the monitor EDID values w
12. PTACLE OR OTHER OUTLETS UNLESS THE PRONGS CAN BE FULLY INSERTED TO REDUCE THE RISK OF ELECTRIC SHOCK MAKE SURE POWER CORD IS UNPLUGGED FROM THE AC OUTLET TO FULLY DISENGAGE THE POWER TO THE UNIT PLEASE DISCONNECT THE POWER CORD FROM THE AC OUTLET THE ATTACHED POWER CORDS ARE TO BE USED EXCLUSIVELY FOR THIS PRODUCT NEVER USE THEM FOR OTHER PRODUCTS magnitude to cause electric shock Therefore it is dangerous to make any kind of This symbol warns the user that un insulated voltage within the unit may have sufficient AX contact with any part inside this unit maintenance of this unit has been included Therefore it should be read carefully in i This symbol alerts the user that important literature concerning the operation and order to avoid any problems WEEE Directive mm Waste Electrical and Electronic Equipment Your Hazro product is designed and manufactured with high quality materials and components which can be recycled and reused In the European Union the label to the left indicates that this product should not be disposed of with household waste It should be deposited at an appropriate facility to enable recovery and recycling In the EU there are separate collection systems for used electrical and electronic products For information on how to recycle this product please contact Hazro directly or your local reseller Safety Precautions and Maintenance THE FOLLOWING GUIDELINES ARE IN PLACE FOR YOUR SAFETY CAUTI
13. he customer is required to ensure the following All accessories are included Appropriate packaging is used Hazro will endeavor to provide the customer with appropriate packaging cartons upon request however this is subject to stock availability and a small fee All packaging MUST be labelled FRAGILE ARMA form must be clearly presented and visible details of which would have been given upon issue If this is not attached it is very likely that the entire RMA process will be delayed This form can also be included on a separate page and inserted inside the packaging Miscellaneous Issues Hazro will not accept a returned Product unless an RMA has been previously issued by Hazro 2 Ifthe defective Product is returned and deemed to be covered by one of the warranty exclusions Hazro reserves the right to charge the Customer an amount not to exceed the sRRP 3 If upon inspection of a returned item Hazro deem no case for a claim NFF i e if no fault is found Hazro reserves the right to hold the unit in question until a payment of 45 00 is made This can be avoided by self diagnosis by way of the FAQ section in this manual or testing the unit on another computer 4 n case of RTB warranty all costs of secure transportation of the product to and from the Hazro Warranty Service centre will be borne by the customer The customer is urged to ensure adequate and appropriate packaging is used to send out faulty or defective i
14. ill void all warranties Chapter 1 Getting Started This User s Guide contains detailed information on the Hazro HZ30Wi LCD monitor Please make sure the following items are included with your monitor If any items are missing or damaged contact your dealer or place of purchase Product Parts Dual LInk DVI Cable AC Power Cord LCD Monitor 24V DC Adapter Instruction Manual Consider keeping the packaging in storage for use in the future when you may need to transport Y the monitor The fitted foam packing is ideal for protecting the monitor during transport Hazro offer replacement packaging for a fee Stand Assembly Fixing with M4 screws T uM Stand is packed separately LCD Monitor After unpacking the stand please assemble as follows LCD Monitor Stand Monitor Connections V d i v O DC Connector 24V nF Pin Polarity should be checked by referring to the adapter supplied Dual Link DVI Connector Monitor Connections 1 Power Input DC 24V 2 Dual Link DVI Connector To connect the monitor to the computer please follow the instructions given below Connect DVI cable to the computer Tighten all the screws Connect DVI cable to the bottom of monitor Tighten the screws Connect Power Adapter to DC Connector will fit one way only Insert IEC Power cable into DC Adapter Switch on computer and if no signal is detected power on the monitor via the OSD b
15. ion other than the native one be aware that this causes interpolation which results in the image becoming blurred and irregular in thickness It is preferable to adjust the image position resolution and frequency via the graphics card software utility Please ensure that all adjustments are made after a warm up period of at least 30 minutes Ergonomic Suggestions The Hazro HZ30Wi monitor has been designed and optimised for use indoors The correct combination of resolution brightness and ergonomics ensures minimal eye strain and other symptoms associated with prolonged viewing of monitors However to further protect against these symptoms do not operate the monitor against a bright background in a dark room For optimal viewing comfort the monitor should be just below eye level and 45 70 cm 18 28 inches away from your eyes When using the monitor over a prolonged time period a ten minute break every hour is recommended Other Suggestions Shoulders relaxed Forearms and hands in a straight line Forearms level or tilted up slightly Lower back supported Top of screen at or slightly below eye level Thighs horizontal Screen positioned to avoid reflective glare Feet flat on floor Frequently Asked Questions 1 What checks should I carry out before setting up the monitor Refer to the instruction manual or the website to ensure all the accessories are included in the box Ensure the stand is firmly attached to the
16. lled image persistence Image persistence is damage caused by static non moving images displayed for lengthy periods of time also referred to as burn in LCD panels do not suffer from permanent image persistence and the problem is revocable To recover from Burn In leave the panel OFF for the same period of time it took for the image to burn in in the first place Burned images are preventable by utilising a moving screen saver or power management 13 Some RGB Red Blue and Green colours are missing If any of the red green or blue colours are missing check the signal cable to make sure it is tightened correctly The pins in the cable could be loose and cause a bad connection Check video cable to ensure all pins are straight 14 What DVI cable do I need for Hazro monitors Use the supplied DVI cables only Should you order a replacement DVI cable please ensure a Dual Link DVI D cable is ordered for the Hazro HZ30Wi 15 How do I clean the metal housing Turn off the power amp disconnect all signal cables before cleaning Wipe the outer shell with a clean soft lint free cloth use a small amount of WATER ONLY if necessary to dampen the cloth To avoid damage to the coating never use alcohol methanol gasoline or oil products on the outer shell 16 How do I clean the LCD screen Turn off the power from the mains and disconnect all signal cables before cleaning Wipe the screen with a dry clean soft lint free clo
17. lution To avoid this ensure the graphics card resolution settings are set at the monitor s native resolution For example the HZ30Wi features a native resolution of 2560x1600 in order to avoid interpolation the graphics card resolution must also be set at 2560x1600 If the graphics card does not support this resolution the image will be blown out to fit the screen size hence the stretched and blurred look 9 Unstable or unfocused image or trembling Check the DVI cable is connected correctly to both the computer amp the monitor fa PC s display mode has been changed the monitor will need to be readjusted to comply with the new settings 10 My monitor emits a strange smell Most electronic devices including TVs hi fis etc have a tendency to emit a distinctive smell when new This is due to the components particularly the printed circuit board inside warming up The smell will disappear in a short time and is by no means harmful or an indication of a fault Should the problem continue after 72 hours of use please switch off the monitor from the mains and contact Hazro for further instructions 11 Which graphics card do you recommend Hazro recommends you use as high quality card as your budget will allow As a minimum please ensure your graphics card supports resolutions upto 2560x1600 and has atleast one DVI port which is specifically labelled as Dual Link 12 My monitor is displaying a burnt in image also ca
18. model or suffix Hazro provides customers with the security of a manufacturers warranty against defective products The type and duration of the applicable warranty service varies by model of product and may also vary on an individual basis according to customer requirements agreed at time of purchase e g Service Level Agreements etc What the warranty covers Hazro warrants its products to be free from defects in material and workmanship during the warranty period If a product proves to be defective in material or workmanship during the warranty period Hazro will at its sole discretion repair refund or replace the product Replacement product or parts may include alternative re manufactured or refurbished parts or components Cables power supplies and other accessories included with the products are covered by Hazro s 30 day accessory warranty Warran ty begins upon date of shipment from Hazro s stock location not upon delivery of Product to customer What the warranty does NOT cover The warranty does not apply to a monitor which has been damaged due to an accident misuse abuse improper installation usage not in accordance with product specifications and instructions natural or personal disaster or unauthorised alterations repairs or modifications The following are examples of misuse or abuse and not covered by warranty 1 Products on which the serial number has been defaced modified or removed 2 Products which are not
19. on needed by the Hazro Warranty Services team Product model number and serial number located on the rear of the monitor Proof of purchase e g Invoice number please retain the invoice as it will be required later Description of the problem Hardware and software configuration information for your system The exact make and model of your graphics card and driver version Your contact details especially a contact telephone number Required service Hazro will initially attempt to assist in diagnosing and repairing the fault Failing this further checks will be carried out e g proof of purchase and serial number checks etc upon which an RMA will be issued Given the nature of checks carried out Hazro will endeavor to issue an RMA within 48 hours of initial contact In some circumstances Hazro may require evidence of proof of purchase Hazro will decide which Warranty service to use i e RTB or SWP In case of SWP Swap Out Service a replacement unit will be issued upon arrival at the customer s residence or workplace and the defective unit will be col lected ground floor deliveries only In case of RTB Return to Base the costs of secure transportation back to a Hazro service centre must be covered by the customer Once an RMA has been issued the customer MUST ensure the defective unit is packaged appropriately and is ready for delivery or collection which maybe as soon as next day In all cases i e SWP or RTB t
20. roblem before issuing a replacement product In the case of larger Hazro LCD displays e g 27 and 30 monitors most warranty claims will be processed as RTB during the 1st 2nd and 3rd year of product ownership Who the Warranty Protects All Hazro warranty packages are valid strictly for the FIRST consumer purchaser ONLY The warranty is not transferrable to any third party and in ALL circumstances Hazro will request evidence of proof of purchase In some circumstances proof of identification may also be required Filing a Warranty Claim The contact details for the Warranty Services team is an email address which will be provided to you by the reseller at the time of purchase usually support hazro co uk Alternatively an online RMA procedure may exist which can be accessed from the Hazro website The customer should ensure the correct contact method is used as Hazro will not accept liability for delays in processing RMAs Hazro DOES NOT provide any telephone support unless a specific service agreement is in place Customers have a maximum of 72 hours from date of delivery to report pixel defects or DOA Dead On Arrival units Prior to submitting a Warranty claim please refer to the support section in this manual and the Hazro website for answers to common LCD related issues 34 of Warranty claims are found to be NFF i e No Fault Found and this can be eliminated by testing the defective monitor on another computer Informati
21. set to the desired height by pushing the top of the stand downwards and outwards i e away from user assuming user is leaning over monitor If accessing the stand from the rear of the monitor the same process applies only this time the stand should be forced towards the user and pushed firmly downwards Once the desired height is set the thumb screw should be tightened NEVER attempt to adjust the height by simply applying force to the top of the monitor all force should be applied to the stand only not the monitor Rotation The monitor will only tilt in one direction i e clockwise or counter clockwise depending on the configuration of the VESA plate and may require a little force to initiate the rotation process The torque required to rotate the monitor can be adjusted by loosening the hex screws around the VESA head plate Tilt The monitor can be tilted and as above a little force maybe required to initiate the tilt process The torque required can be adjusted by loosening the hex screws around the VESA head plate Swivel The monitor is able to swivel only when the thumb screw knob is completely removed and when the monitor is in a state of maximum elevation CAUTION the monitor should NOT be swiveled more than 80 degrees in any direction as doing so will result in the monitor collapsing Chapter 4 Warranty The following sections cover the warranty that is offered as standard with all Hazro 30 monitors irrespective of
22. t require this section of the manual to be presented to make a claim For Your Records Only Product Model No Colour Black Serial Number Purchased From Date of Purchase Appendix B Copyright Notices Hazro the Hazro logo Clarity Defined and Life is Colorful are pending trademark registrations in the United Kingdom and other countries Apple Macintosh MAC OS X and MAC OS Leopard are registered trademarks of Apple Computer Inc Microsoft Windows XP Windows Vista and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries VESA is a registered trademark of the Video Electronics Standards Association DPMS and DDC are trademarks of VESA ENERGY STAR is a registered trademark of the U S Environmental Protection Agency EPA 3 ENERGY STAR Preset Display Modes The Hazro HZ30Wi can detect all VESA standard graphic resolutions shown in the table below Note that no other resolution apart from the native i e WQXGA 2560x1600 will be mapped All other resolutions will result in interpolation i e blown out to fill the screen Display Mode Horizontal Frequency Vertical Frequency kHz a4 This page is deliberately kept blank HAZRO DISCLAIMER UNDER NO CIRCUMSTANCES SHALL HAZRO BE LIABLE TO THE ORIGINAL PURCHASER AT RETAIL OR ANY OTHER PERSON FOR ANY INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES WHETHER ARISING OUT OF BREAC
23. tems If the defective Product is not properly packaged by the Customer and is damaged in transit during its return to Hazro depending on method used the Customer may be charged for either the repair costs if repairable or the sRRP of a replacement Product 5 The replacement Product and Accessories will assume the remainder of your original Product s warranty or 90 days whichever is longer 6 The Customer agrees to retain the replacement Product and that the Customer s defective Product becomes the property of Hazro 7 The replacement unit will only be issued upon receipt of the defective unit 10 Hazro may repair a monitor using new or refurbished replacement parts A situation may also arise wherey Hazro issue user installable parts again either new or refurbished and this will be considered as fulfillment of Hazro s warranty obligations A returned item may be exchanged with a Product that is new or which has been manufactured from new or serviceable used parts that is atleast functionally equivalent to the original Product In some cases Hazro may issue a new or used replacement like for like monitor from another vendor at its sole discretion and this will be considered as fulfillment of Hazro s warranty obligations If a monitor cannot be repaired and a replacement unit cannot be issued Hazro may offer a full or partial depreciated refund based on the following First Year Full refund for Product only minus any deliver
24. th to remove dust and fingerprints In addition to small of amounts of clean water a mild glass cleaner that contains no alcohol or ammonia can be used to dampen the cloth You must NEVER use ammonia or alcohol based cleaners as they may damage the screen and void your warranty 17 My monitor displays flashing lights upon shutdown of PC This is usually caused by a fault in the input signal cable most likely DVI A replacement cable should be used in the first instance to check if the problem continues Should this cable swap not resolve the issue please contact the Hazro support team to file a Warranty claim 18 am unable to operate the monitor at its native resolution Please ensure you have a graphics card that has atleast one DUAL LINK DVI connection Please ensure your graphics cards supports a resolution of 2560x1600 Please see the nest page to adjust Display Properties NOTES a If you connect or disconnect the DVI cable while both the PC and monitor are powered i e turned on the monitor might display abnormal activity on screen or could become permanently damaged Please turn off the monitor s power before connecting or disconnecting any cables Do not touch or press the surface of the TFT panel as it might cause permanent damage Use only Soft cloth with non ammonia glass cleaner to clean the panel Never use a Single Link DVI Cable with a monitor which has a native resolution of WUXGA 1920x1200 or above Single Link
25. unit best case within forty eight 48 hours after issue of RMA weekend or bank holidays excluded and maximum twenty eight 28 days after receipt of defective monitor Hazro will endeavor to replace a defective monitor with a like for like unit However should a suitable replacement not be available Hazro reserves the right to issue one of the following replacement unit of a higher value with no further costs to end user replacement unit of lower value with credit to compensate for discrepancy in purchase price a similar short term replacement unit refund of full purchase price of monitor and excluding any delivery charges from reseller replacement like for like monitor from another vendor odor How Long The Warranty is Effective As a minimum Hazro LCD monitors are warranted for a Three 3 years parts TFT Backlight included and labor comprising typically of First year Swap Out SWP at Hazro s discretion see below Il Second and Third years are Return to Base RTB b In some circumstances a further extended warranty pack can be purchased however Hazro may choose to withdraw this option at its sole discretion at any time Hazro at its sole discretion will opt to deal with a Warranty claim on either SWP or RTB terms irrespective of time lapsed since product ownership This is likely in a situation in which the Hazro Warranty Services team requires the actual defective unit to diagnose the p
26. uttons found on the rear of the monitor OSD Button Control The OSD Buttons can be found along the rear of the monitor A UP Brightness Adjustment increase VW DOWN Brightness Adjustment decrease 9 POWER Power On Off Specifications 2 560 H X 1 600 V R L 89 89 U D 89 89 Power 48W Min 95W Normal 130W Max AC 100V 240V 50 60Hz DC DC Output DC 24V 7A approx 1 0 Connections Dual Link DVI D HDCP Supported Dual Link DVI D 24V DC Power Inlet 24V DC Power Inlet VESA Mounting Yes 200x100 and 100x100mm M4 Screws Dual link DVI D cable IEC Power cord User manual Chapter 3 Troubleshooting This section contains information relating to troubleshooting of common problems encountered when using the LCD monitor The information contained in this section should be referred to prior to seeking any professional advice Recommended Use Prior to installation please ensure that the graphics card on your computer is set to the native resolution of the monitor 2560 x 1600 Be aware that not all graphics cards provide this resolution If this is the case check the graphics card manufacturer s website for an updated driver Software video drivers are often updated and are made available for new hardware video resolutions However if no software update is available you may need to replace and update the graphics card in order to support the native resolution of the monitor If you select a resolut
27. y costs etc 2nd Year Full refund minus 35 invoice value excluding shipping or other associated costs 3rd Year Full refund minus 4096 invoice value excluding shipping or other associated costs In some cases Hazro may discretionally opt to collect a defective unit at cost from the Customer s premises ground floor UK mainland collections only In the event of a failed courier collection i e whereby the courier was unable to collect for any reason Hazro reserve the right to charge the Customer a fee of 15 payable via BACS or Cheque All subsequent costs in relation to returning the monitor back to Hazro will be borne by the Customer To avoid this please ensure that somebody is present on the day of collection the unit is ready and prepared in suitable packaging and the necessary documents are enclosed for the attention of Warranty Services Unmarked returned items to Hazro will result in a delay to the RMA process Please be advised that Hazro cannot guarantee specific times for collections although specific dates can be arranged NOTE Any agreement by the Reseller and their end customer for non defective returns or de stocking customer remorse will be a sole agreement between the two parties and will not be covered under the conditions of Hazro s warranty policy The customers statutory rights DSR and Sales of Goods Act are not affected by this It is advisable that all RMA forms are either inserted into the box or attached
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