C-more Micro-Graphic Hardware User Manual
Contents
1. User memory is cleared when factory defaults are reset Use the C more Micro Graphic programming software to read the program from the panel and save a backup copy Panel Errors If more than one panel error occurs each error message will display sequentially for three 8 seconds with a two second delay between each message When only one panel error is active that message will display continuously until it is no longer active Micro Graphic Panel Errors Error Code Error Message Possible Solutions Check cables and connections Cycle power at the panel See Chapter 8 for Electrical Noise Problems CRC Error occurred during Check the area for sources of noise electrical motors transformers etc project transfer from PC Check for proper grounding Resend the project PC software tool Timeout Project Check Sum Error Resend Project file to Panel Cycl Protocol Module Check Sum a project Error Resend Project File to Panel Panel Check Sum Error Panel Info Not Project will be From the Setup Menu screen reset panel options initialized SW Ver Mismatch Use software Ver xx xx Update to current version programming software and panel firmware EA MG SP1 or EA MG P1 optional power adapter module is installed on a C more 3 oe panel without a 12 24 VDC power power to the optional module Option module detected without external power source Provide 12 24 VD EA MG SP1 or EA MG P1 optio2. servos VFOs etc Selecting a lower communication rate in Panel Manager may help the panel resist noise C more EA1 MG6 USER M Hardware User Manual 1st Ed Rev E 07 13 micro
3. NTEO iii tinmnintiy OCIS Port2 NOTE When the panel is powered through Porti from a connected PLC or PC the screen brightness is diminished because the panel is running in Low Power Mode For full brightness connect an external 12 24 VDC power source to the panel s power connection Low Power Mode is intended for initial programming For full brightness connect an external 12 24 VDC power source when the panel is installed in its application 8 2 f C more EA1 MG6 USER M Hardware User Manual 1st Ed Rev E 07 13 Chapter 8 Troubleshooting Display is Dim NOTE When the panel is powered through Port1 from a connected PLC or PC the screen brightness is diminished because the panel is running in Low Power Mode For full brightness connect an external 12 24 VDC power source to the panel s power connection Low Power Mode is intended for initial programming For full brightness connect an external 12 24 VDC power source when the panel is installed in its application SETTING LCD CONTRAST 1 LCD Contrast gt Current Value 8 2 Backlight gt 3 Beep gt 4 Calibration gt 5 Clear User Memory 6 Reset to Factory Default 7 lt LajCv fe Press the F1 and F5 keys simultaneously for 3 seconds and the panel will bring up the the System Setup Screen menu Select the Setting menu and then select item 1 LCD Contrast The default value is 8 Adjust the current value from 1 to 16 and the pane
4. Rev E 07 13 Chapter 8 Troubleshooting i No Communications between Panel and PLC The C more Micro Graphic panel communicates with a designated PLC or controlling device through the panel s RS 232 RJ12 serial communications port Port1 or RS 232 RS 485 RS 422 communications port Port2 Check the Txd and Rxd status indicators of the port connected to the PLC The indicator LED s should be on or flashing at a fast rate If there is activity on the LED indicators then the panel and PLC are communicating TxD Indicator Port J RxD Indicator Port z oe z lt x lt i h TxD Indicator Port2 VAUTOMATIONDIRECTI HODELEAT SOMLW ON INPUTE2 24Y 65W 5 7 N RxD Indicator On either serial communications port if there is no activity on one or both TxD and RxD LED status indicators then it should be suspected that either e The communication settings are incorrect Open Panel Manager in the C more Micro Graphic programming software and verify that the correct panel Comm Port is selected Verify that the correct PLC protocol is selected and properly configured PLC Protocol AutomationDirect K Sequence DLO5 06 105 205 350 405 ka AutomationDirect K Seguence LL0S 06 105 205 350 405 Direct Cond AutomationDirect Direct et DL05 06 105 205 350 405 Comm For 4SutomationDirect Modbus DL05 06 205 350 405 felce AutomationDirect CirectNet DLS30 340 S Modicon Modbus ATU Allen Br
5. TROUBLESHOOTING In This Chapter C more 6 Micro Graphic Panel does not Power up 200 8 2 Display 16 Blank 22 2222 44656 4060 0000 HERES Cee eee ae Hee ea oe 8 2 Display IS DIN peed rer ALAARA EIES OERE 8 3 No User Programi sesana aikaa E T E E TE a a eee 8 3 Lost Firmware Red Update Mode Screen Displayed 8 4 Updating Firmware errre seritsin s tuaa ENEE EEEN EREE 2G bee bo See 8 4 No Communications between Panel and PC Personal Computer 8 5 No Communications between Panel and PLC 2 000s 8 7 Panel amp PEC Error Codes 6 0 6 2 44 44 6 6 6 0 84444029 05 45 andada a 8 8 C more Micro Graphic Panel Runtime Errors eee e eee eeeees 8 9 Electrical Noise Problems 0c ce ccc ce eee cee eee eee eee eee ees 8 10 Chapter 8 Troubleshooting Troubleshooting The following are some problems that may be encountered during the installation and A operation of your C more Micro Graphic panel We have made some suggestions on what to check in order to correct the problem C more 6 Micro Graphic Panel does not Power up Powered from 5 VDC If the panel s display is blank not responding and the panel is powered from a 5 VDC power source such as a PC or PLC check the incoming DC voltage level with a voltmeter The DC voltage level should be in the range of 4 75 to 5 25 VDC If the incoming DC voltage is z
6. adley DF1 Full Duples MicroLogis Statid Allen Bradley DF1 Full Duples 5LC500 Allen Bradley DF1 Full Quplex PLCS Allen Bradley OF1 Half Duplex MicroLogiSLC500 Allen Bradley DH485 MicroLogeSLC500 41C Entivity Modbus ATU H2 inPLC GE 90 30 SNP e The cable is bad and needs to be replaced Try a proven cable e Test panel serial port See Chapter 5 Serial Port Loop Back Test If the panel s serial port is defective and if a cable is available switch to the other port on the panel If possible switch the panel with a panel that is communicating properly e The serial port on the PLC is defective Electrical noise pulse generating wiring and or improper grounding can also cause problems with communications Refer to the Electrical Noise Problems section in this chapter for additional help if electrical noise is suspected Selecting a lower communication rate in Panel Manager may help the panel resist noise C more EA1 MG6 USER M Hardware User Manual 1st Ed Rev E 07 13 8 7 Chapter 8 Troubleshooting Panel amp PLC Error Codes The C more Micro Graphic panel includes built in PLC communication protocol diagnostics that monitor the exchange of data between the panel and the PLC The diagnostics look for the proper exchange of data correct handshaking signals addressing errors incorrect data bytes wrong packet format etc The diagnostics also monitor and display any of the errors that the designated PLC generates i
7. cling power to the panel The panel should come up in the red Update Mode screen as shown below Perform Step 2 again 4 If there is still a problem call Tech Support 770 844 4200 Updating Firmware The panel firmware version must match both the programming software version and the version that the program was saved as If a version needs to be updated for example to take advantage of new functionality or product line additions follow these steps 1 Create a backup copy of the project on the PC From the C more Micro Graphic programming software read the project from the panel and save to a desired location 2 Update the programming software on the PC 3 Cycle power to the panel 4 Update the firmware to the panel using the Update Firmware utility under the Panel pull down menu in the EA MG PGMSW Programming Software 5 Open the project in the updated programming software Save the project Transfer the project to the panel 8 4 f C more EA1 MG6 USER M Hardware User Manual 1st Ed Rev E 07 13 Chapter 8 Troubleshooting No Communications between Panel and PC Personal Computer There are three possible causes that prevent transferring the project to the C more Micro Graphic panel C more micro Ver1 21 8 2 f Error PTC 017 Error transferring the project file to the Panel Possible causes 1 Panel not on setup screen press F1 and F5 2 Cable not connected 3 Not using the correct com po
8. ero check any fusing that may be in the circuit If the fuse is open determine cause and replace Powered from 12 24 VDC If the panel s display is blank not responding and the panel is powered from a 12 24 VDC power source check the incoming DC voltage level to the adapter with a voltmeter The DC voltage level to the adapter should be in the range of 10 2 26 4 VDC If the incoming DC voltage is zero check any fusing that may be in the circuit If the fuse is open determine cause and replace Display is Blank Also if the panel s display is blank check the TxD and RxD indicators on the back side of the panel while the panel is communicating with the PLC The LED indicators should be on or flashing at a fast rate Indicator activity shows that the panel is communicating with the PLC If there is communication activity but the display is still blank there is the possibility the program in the PLC is controlling the display Try pressing the F1 and F5 keys simultaneously for 3 seconds The panel will change to the System Setup Screen menu if the screen is being forced to display a blank screen by the PLC program Also check the PLC program it may have the screen in the off state by placing a 0 in the current screen tag Os Os TxD Indicator Port RxD Indicator Port1 PORT EXPANSION I TxD Indicator Port2 VAUTOMATIONDIRECTE ot LISI MODE LEAT ta CE R D l di t ewe 7M17 8 1 Y X naicator MADE IN CHINA INDCO
9. f there is a problem with the PLC s communications The PLC generated errors are interpreted by the C more Micro Graphic programming software and are displayed across the top of the panel s display embedded as a hexadecimal value in error code P499 Ifa C more Micro Graphic communication error does occur the error message will be displayed in the upper left of the panel s display screen along with the error code number The error code with error message will blink off and on B NOTE See Appendix A Panel amp PLC Error Code Tables for a complete list of all error codes 8 Panel Communications Error Code Example P001 PLC COM Time Out 8 8 f Cmore EA1 MG6 USER M Hardware User Manual 1st Ed Rev E 07 13 Chapter 8 Troubleshooting _ C more Micro Graphic Panel Runtime Errors The C more Micro Graphic panel includes built in diagnostics that check for proper operation of the panel when it is running a project that has been transferred to its memory Faults detected while the panel is running will produce a Runtime error These errors are displayed in a popup window in the center of the panel s display Troubleshooting a Panel Runtime Error Follow these steps to troubleshoot a panel runtime error 1 Check the panel cable connections 2 Cycle power at the panel 3 Resend the project 4 If the error still occurs reset the panel back to factory default Refer to Chapter 5 for details NOTE
10. l s contrast should become greater as the value moves toward 16 and it should become less as the value moves toward 1 If this does not happen then the panel may need to be replaced See note above LCD Contrast The contrast of LCD has 16 levels of adjustment The default is a value of 8 No User Program If the panel is displaying the message No User Program after it is powered up then there is no project downloaded into the panel Using the EA MG PGMSW C more Micro Graphic Programming Software download your project to the panel SETUP MENU 1 Do you want to 2 exit from System NO USER PROGRAM No F1 Yes F5 lt lt La Cv fe C morg EA1 MG6 USER M Hardware User Manual 1st Ed Rev E 07 13 i 8 3 Chapter 8 Troubleshooting Lost Firmware Red Update Mode Screen Displayed If the C more Micro Graphic panel s firmware becomes corrupted or for some reason is lost from the panel s memory the panel will display the Update Mode screen as shown below This can happen if communication between the PC and the panel is interupted during a firmware update To resolve the problem try the following steps in the order shown 1 Cycle power to the panel 2 If the problem persists update the firmware to the panel using the Update Firmware utility under the Panel pull down menu in the EA MG PGMSW Programming Software 3 If the problem persists depress function keys F1 and F5 while cy
11. nal power adapter module for a C more Unsupported module detected 3 Micro Graphic panel is installed on a C more 6 Micro Graphic panel Remove the EA MG SP1 or EA MG P1 C more EA1 MG6 USER M Hardware User Manual 1st Ed Rev E 07 13 i 8 9 Chapter 8 Troubleshooting Electrical Noise Problems 8 10 f Most noise problems result from improper grounding of the system A good earth ground can be the single most effective way to correct noise problems If a ground is not available install a ground rod as close to the system as possible Ensure all ground wires are single point grounds and are not daisy chained from one device to another Ground metal enclosures around the system A loose wire can act as a large antenna introducing noise into the system Therefore tighten all connections in your system Loose ground wires are more susceptible to noise than the other wires in your system Review Chapter 4 Installation amp Wiring if you have questions regarding how to ground the touch panel Electrical noise can enter the system through the power source for the touch panel Installing a properly wired isolation transformer neutral grounded for all AC sources can help the problem but only if wired correctly DC sources should be well grounded good quality supplies Never run communication cables or low voltage power wiring close to high voltage wiring or pulse generating wiring that controls such devices as solenoids
12. phic panel uses a USB driver called Koyo USB Serial Comm Port O Device Manager File Action View Help mSS E ARA BYVTTSI1 d Computer eee Disk drives E Display adapters A DYDICO ROM drives a Human Interface Devices IDE ATASATAPI controllers os Keyboards Mice and other pointing devices ig Monitors BS Network adapters if Ports COM amp LPT af Communications Port COMI jf ECP Printer Port LPT1 koyo USB Serial Comm Port COM Processors Sound video and game controllers Dyes AR ef aR fae aE fae ae a ET COM4 is the USB port used in this example If you cannot find the Koyo USB Serial Comm Port under Ports COM amp LBT in Device Manager the USB driver may not be correctly installed or the driver has a problem Disconnect the cable from the PC and follow these steps to re install the driver e Uninstall the C more Micro Graphic programming software e Unplug the cable between the PC and the C more Micro Graphic panel e Re install the C more Micro Graphic programming software Make sure the install USB driver checkbox is selected If you have selected the correct COM port and the error still occurs try connecting the programming cable to a different USB port on the PC and try again If the problem persists call Technical Support at 770 844 4200 available from 9 00 A M to 6 00 P M Eastern Time 8 6 C more EA1 MG6 USER M Hardware User Manual 1st Ed
13. rt assigned to USB adapter 1 Panel not on setup screen press F1 and F5 Press and hold the F1 and F5 buttons simultaneously for three seconds to enter the setup screen 2 Cable not connected Double check the programming cable asembly to make sure the panel is correctly connected to the USB port on the PC PC to Panel Programming Cable Assembly Includes serial amp USB cables EA MG PGM CBL USB to RS232 Converter C more 6 inch Micro Graphic Panel NOTE When properly installed the programming cable will look like a serial communications port to the PC No communications between panel and PC continued top of next page C more EA1 MG6 USER M Hardware User Manual 1st Ed Rev E 07 13 8 5 Chapter 8 Troubleshooting No Communications between Panel and PC Personal Computer contd 3 Not using the correct COM port assigned to the USB adapter If the C more Micro Graphic panel is on the setup screen and the cable connection is correct then check the PC COM Transter port setting Transter If you are unsure which COM port the C more Micro Graphic programming cable is connected to click on the Device Manager button This Transfer will open Windows Device Manager COM PORT COM z In the Device Manager window view the active ports by clicking the button beside the Ports COM amp LPT menu item The C more Micro COMFORT COMI w i Device Mageo Transfer Gra
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