eKEY for BlackBerry User Manual
Contents
1. E 8 Disable automatic update 9 Chapter2 8 Updating Overview Updating the eKEY software allows your BlackBerry to access keyboxes The eKEY software expires each night at midnight Your BlackBerry is set to automatically update each night by connecting to the Supra network using your BlackBerry s Internet service In order for an update to occur your BlackBerry needs to be turned on and in cell coverage and you need to be in good standing with your Organization and with Supra Security You can see if your eKEY software is expired when you open the eKEY application A Key Expired icon shows in the upper right corner of the eKEY Home screen when the eKEY software is expired as shown in Figure 7 Figure 7 Key Expired Icon tH eKEY Basic Obtain Key Open Shackle T 5 Inventor If your eKEY software did not update because your BlackBerry was turned off or out of cell coverage during the automatic nightly update the next time you launch the eKEY application it checks for cell coverage and attempts to update Manually updating If your eKEY software is expired and you are in cell coverage you can have it do a wireless manual update 1 Atthe main eKEY screen press the Menu button 2 Select Update Key 3 Select Wireless to do a wireless manual update If your eKEY software is expired and you are out of cell coverage you can manually update by2. ____ __________ gt 2 OKEY SEUD rc 3 Install eKEY 3 an 3 Pair the BlackBerry and eKEY 4 Customize FIN E 4 CUSTOMIZE font SIZE m 5 EE E E E E T E EE 5 Chapter 7 OVS CW TN 8 Manually 8 Disable automatic update ccc ccceccsssccceeeecececeececseeecueceeeeseeeseueessueessueesseeeseeessaeens 9 Ghapter3 BBUBDNUBS ee ee Orr cee MEE E MEME 10 Accessing t 11 11 Releasing the key container 11 Placing listing keys the iBox or iBox 12 FCCC AWO _ 12 12 Call Before Showing CBS sees nennen nennen nennen nnne nn nnns 13 Cooperating 13 Releasing the SNACKIC e 13
3. 4 PIN OP SOTA 6 Chapter 1 2 Introduction Overview The eKEY software and eKEY fob allow your eKEY certified BlackBerry to access to Supra iBoxes placed at real estate listings Requirements e BlackBerry OS version 4 2 1 or greater e eKEY certified BlackBerry device to see which BlackBerry devices are supported go to e www supraekey com and click on the Certified eKEY Devices link e Internet data on your BlackBerry through your cellular provider e eKEY fob eKEY software There are four icons on the eKEY Home screen e Obtain Key Obtain listing keys from a keybox e Open Shackle Open the shackle on a keybox e nventory Manage and view your keybox inventory change settings in your keyboxes and view showing information from a KeyBox Read eDATA MLS information for eKEY Professional subscribers Figure 1 eKEY Home screen ayi CKEY Basic Inventory The eKEY software connects regularly to the Supra network using your BlackBerry s Internet service During the connection showing data is sent to the Supra network the eKEY software is updated and messages and showing notifications are received eKEY fob The BlackBerry communicates using Bluetooth technology while the iBox or iBox BT communicates using infrared technology The eKEY fob is a device used to translate the Bluetooth signal from your BlackBerry to an infrared signal that can be recognized by the iBox or iBox BT Refer to t
4. 33 software troubleshooting information 34 Chapter6 33 Support and Troubleshooting Support If you need assistance troubleshooting your eKEY software support is available from 5 a m to 7 p m Pacific Time seven days a week Website http www supraekey com E mail suprasupport ge com Telephone 877 699 6787 Fax 503 589 8677 Another great resource for assistance with your eKEY software is our training library available to all agents To access the library go to our website at the following location 1 Goto www supraekey com 2 Scroll down and click the Agent Education Resources link To call Support directly from the eKEY software on your BlackBerry From the main eKEY screen press the Menu button Select About 3 Press the Menu button N 4 Select Call Support Hotline eKEY serial number You will need your eKEY serial number to login to the KIM website Support also will ask for your eKEY serial number when you call To determine your eKEY serial number 1 From the main eKEY screen press the Menu button 2 Select About Your eKEY serial number is displayed Figure 39 eKEY Serial Number tH eKEY Basic About eKEY Support version 45 02 Key Serial 5025250 Copyright 2008 GE Security Inc Troubleshooting Check for eKEY software updates To check for an updated version of the eKEY software 1 From the main eKEY screen
5. for BlackBerry User Manual Copyright Disclaimer Trademarks and patents Intended use Rules and regulations relating to the use of the service Copyright 2011 UTC Fire amp Security Americas Corporation Inc All rights reserved Document number 10102184P1 02 June 2011 The information in this document is subject to change without notice UTC Fire amp Security UTCFS assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities losses or risks personal or otherwise incurred as a consequence directly or indirectly of the use or application of any of the contents of this document For the latest documentation contact Supra or visit us online at www supraekey com This publication may contain examples of screen captures and reports used in daily operations Examples may include fictitious names of individuals and companies Any similarity to names and address of actual businesses or persons is entirely coincidental Supra eKEY and iBox are registered trademarks of UTC Fire amp Security Bluetooth and the Bluetooth logo are trademarks of Bluetooth SIG BlackBerry and the BlackBerry logo are registered trademarks of Research in Motion RIM Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products Use this product only for the purpose it was designed for For the latest product i
6. add 14 change settings 17 delete 15 inventory 14 read 16 showing activity 31 view details 18 KeyBoxes 10 KIM overview 2 voice access 31 Index 37 L listings search 22 view 25 manual update 8 market area 20 messages 2 5 P pairing 4 passkey 4 11 PIN 4 profiles 28 R read keybox 16 release key container 11 release shackle 13 remove shackle 14 reports key activity report 31 showing activity 31 requirements 2 roster 26 S SafeMLS 36 search listings address 23 advanced 24 allin area 24 MLS ID 23 personal 24 serial number 33 shackle 13 14 showing activity 31 showing activity email 31 showing activity report 31 showing hours 12 showing notifications 14 ShowingValue 12 Storm 35 T timed access 12 18 troubleshooting 33 U update code 8 update key 8 V view activity 17 view keybox details 18 view listings 25 voice report 31 Index 38
7. destroy alter reproduce modify adapt translate reverse engineer de compile disassemble or tamper with the Key or knowingly or unknowingly allow anyone else to do so or ii provide or otherwise make available the software or any part or copies thereof to any third party To notify your Organization or UTCFS within forty eight 48 hours if the Key is lost or stolen To follow all additional security procedures as specified by your Organization and To safeguard the code for each Keybox from all other individuals and entities whether or not they are authorized users of the service Keybox Authorization Before a Keybox is installed or used on any piece of real property the prior written authorization to install or use a Keybox must be obtained from the property owner as well as from any tenant s in possession of the property if applicable Extreme care shall be used to ensure that all doors to the listed property and the Keybox are locked All owners and or tenant s of real property shall be informed that the Keybox is not designed to be or intended as a security device Contents E E V Safety terms and symbols nnne DOE oeste PR ter mem 1 OSC WW EN OA 2 asa 2 2 REY TO aces 2
8. have questions or concerns For specific information about your BlackBerry refer to the documentation that was provided with your BlackBerry For additional information on using your Supra eKEY software visit www supraekey com and click on the Agent Education Resources link The following conventions are used in this document Blue italic Electronic version Hyperlinks to cross references related topics and URL addresses NARROW Text that displays on the computer screen Programming or coding sequences Safety terms and symbols These terms may appear in this manual 4 CAUTION Cautions identify conditions or practices that may result in damage to the equipment or other property WARNING Warnings identify conditions or practices that could result in equipment damage or serious personal injury Chapter 1 1 Introduction Chapter 1 Introduction This chapter provides an overview of the eKEY software and explains how to set up your eKEY software In this chapter OU OO eas asta UT 2 aco IP zc MT CE 2 GREY SOW OL 2 BREY P 2 2 SEUD Me 3 Y software 3 T 3 Pair your BlackBerry and eKEY 4 STIS H 4 CUSTOMIZE TONT SIZO
9. the Menu button and then Copy The data can then be pasted into a message address book memo pad or other application Delete roster The roster can be deleted off of your BlackBerry To delete the roster 1 Atthe main eKEY screen press the Menu button 2 Select Settings 3 Press the Menu button and select Delete Roster The roster is deleted from both your BlackBerry device and your memory card if you specified in Settings to save the roster to your memory card refer to Settings for eKEY Professional on page 22 4 28 MLS Data Profiles The Profiles feature allows you to create and save custom searches based on a profile that matches a client s preferences To create a profile 1 Select Profiles from the eDATA screen 2 Press the Menu button and select Add 3 Enter a name for the profile 4 Enter the search criteria Tip To clear any search criteria you ve entered press the Menu button and Clear All to clear all the search criteria and start over or Clear field to clear a particular field Figure 32 Enter Profile Criteria re eKEY Professional Julie Anderson Select search criteria Active Price 200 000 250 000 Class Residential Bdrs 3 min Bths 2 0 rin City Style Sq Ft 1200 mini 5 Enter a note at the bottom of the search criteria page if desired 6 Once all the search criteria has been entered select Save To search for listings that match a pr
10. 6 Manu Hames cate Family RentalRes Min Price 200 000 Max Price 600 000 ONE Set the price range On the Market Area screen to see the criteria in list view instead of on the same line click one of the criteria selected Figure 20 Market Area List View eg eKEY Professional Market Area 435 of 46969 selected Max 3000 Area 5 of 347 a4 University Place 3 g8 Lakewood 65 Parkland 1045 City Centr West 1047 West Orchard Status 2 of Active Contingent 7 Astar indicates a change to the market area that hasn t been saved yet 8 Press the Menu button 9 Select Save 10 Enter your 4 digit PIN code to save your market area 11 When prompted update the listings on your device Note There is a maximum number of listings you can select for your market area depending on the BlackBerry device you are using If you are over this limit you cannot save your market area Update listings Once you have set up your market area the listings and roster are updated each night during the automatic update refer to Chapter 3 Updating on page 7 You can also manually update the listings and roster To manually update the listing and roster 1 Select eDATA from the eKEY Home screen 2 Press the Menu button Chapter4 22 MLS Data Figure 21 Update MLS Data Manually ey eKEY Professional eDATA showings Off Listings Roster 3 Select Update MLS Data Important The listing
11. CBS code that you can activate using the Inventory option in the eKEY software Refer to Changing KeyBox settings on page 17 for more information The CBS code allows the listing agent to control access by requiring the showing agent to call for preauthorization before opening the KeyBox If the KeyBox requires a CBS code the code must be entered into the eKEY software before releasing the key container and it must be entered each time the key container is released Refer to Releasing the key container on page 11 for more information Contact the listing agent to determine if a CBS code is required to open a KeyBox Cooperating systems You may be able to access iBoxes in a neighboring Association MLS Check with your Association MLS to determine if your area has a cooperating agreement in place To show listings in a cooperating area e Your eKEY software must be programmed to allow access to iBoxes in the cooperating area e cooperating Association MLS must give you permission to update your eKEY software for their area Your Association MLS can give you permission to access cooperating areas into your eKEY software Once the programming has been added to your eKEY software contact the cooperating Association MLS to receive permission to update your eKEY software for their system Once both of those steps are completed when your eKEY software does an automatic update it updates for both your primary system and the coo
12. Removing the shackle X ERN 14 aC dcdit 14 View KeyBox inventory nennen nennen nnn 14 Add KeyBox to the inventory 14 Delete a KeyBox from the inventory nennen 15 Read KeyB x activity PR TTC c ERN 16 M 17 Changing KeyBox SettingS ccccccccsseeeeeeseeeeeeeeeeeeeeeeeeeeeeseeeeeeseeeeeessaaeeeeeaeeeeeesaaees 17 Chapter4 MLS c 19 p gp ue P 20 MUI Asi wet cts he eter ace tet EE E 20 Update RITTER Es 21 Settings for eKEY Professional cccccccccsececesececseseecseeeeeceeeeeseueeeseeeeseneeeseneessaaees 22 weis MMC 22 IVAW MS UNO M T s 25 Delete listings TIT 26 lili To 26 VIOW GOS RENT _ __________ ae 26 lt OS pg C vse 27 POON Sst canes ER MUN 28 Chapter 5 Showing Activity Ese equ tut kV saa vo 30 OUTIL counts 31 R
13. UIS 14 View KeyBox inventory list ecce eene 14 Add KeyBox to the inventory nennen 14 Delete a KeyBox from the 15 Read 16 17 Changing settings 17 View details nennen nennen nnn nns 18 Chapter 3 11 KeyBoxes Accessing KeyBoxes The eKEY software allows you to access Supra iBoxes to release the key container release the shackle e change the settings in your KeyBoxes e read the showing history stored in a KeyBox eKEY fob The eKEY software uses the eKEY fob as a Bluetooth infrared translator to communicate with iBoxes To use the eKEY fob start the procedure on your BlackBerry and when the software prompts you to power on the eKEY fob press the power button until you see the blue light flash When the blue light flashes the eKEY fob is communicating with the BlackBerry Once you see the green light flash point the green light on the eKEY fob at the infrared lens on the iBox or iBox BT If this is the first time you are using the eKEY fob you may be requested to enter a numeric passkey The numeric passkey is 0000 four zeros Tip The distance should be less tha
14. ction while providing upward pressure on the shackle so it can pop out of the iBox iBox BT Repeat steps 1 through 4 in the above section while pressing down on the shackle with one hand and supporting the bottom of the iBox BT with the other hand Then pull up on the shackle to remove it completely from the iBox BT KeyBox inventory You can view your KeyBox inventory by selecting the Inventory icon on the main eKEY screen or by logging on to KIMweb and clicking the View Existing KeyBoxes link View KeyBox inventory list 1 Select the Inventory icon from the main eKEY screen 2 Alist of your keyboxes are displayed Add KeyBox to the inventory Adding an iBox or iBox BT to your inventory allows you to receive real time showing notifications on your BlackBerry When you release the shackle on a keybox the keybox is automatically added to your KeyBox inventory unless you uncheck Add keybox to Inventory You can also manually add a keybox to your inventory 1 Select the Inventory icon on the main eKEY screen 2 Press the Menu button 3 Select Add 3 15 KeyBoxes Figure 13 Add KeyBox CKEY Basic Inventory 1 Keybox ID Listing ID View Details View Activity 4 Enter the shackle code for the iBox or iBox BT 5 Power on your eKEY fob and point it at the iBox or iBox BT The iBox or iBox BT has now been added to your inventory on your eKEY software To update your keybox inve
15. e and choose your preference small medium or large When the font size is changed you do not see the new font size until you save the settings exit the eKEY software and open it Press the Menu button 5 Select Save Select Yes to exit the eKEY software Audio settings The eKEY software uses several audio tones along with messages on the screen to communicate the status of keybox operations and to alert you when you receive a new showing or message If an error occurs your BlackBerry will vibrate in addition to sounding a buzz tone The audio tones in the eKEY software can be disabled Disabling the audio feedback in the eKEY software does not affect other BlackBerry applications To disable the audio tones in the eKEY software 1 Atthe main eKEY screen press the Menu button 2 Select Settings 3 Select the Disable Audio Feedback option A checkmark is placed in the box and a star next to it Chapter 1 Introduction indicates a change will be made upon saving the settings 4 Press the Menu button 5 Select Save Figure 6 Disable Audio Feedback eg eKEY Basic Settings iy Disable Automatic Key Update i Disable eKEY Notifications ogg Disable Audio Feedback J Enable Training Reset Authorization 6 2 7 Updating Chapter 2 Updating This chapter explains how to update your eKEY software In this chapter edad nen Pe ee 8 Manually
16. eKEY Download the following software onto your BlackBerry Download Supra eKEY Authorize eKEY Once the eKEY software is installed it must be authorized before it can be used To authorize the eKEY software you ll need your 30 digit Authorization code New eKEY users can obtain an authorization code from the Association Board MLS Existing eKEY users can obtain an authorization code by logging into KIMweb and selecting the Authorization Code link To authorize your eKEY software 1 Launch the eKEY application by selecting the eKEY icon 2 Following the onscreen prompts enter your 30 digit Authorization code and press Enter 3 Chapter1 4 Introduction Figure 3 Authorize eKEY Screen ayi CKEY Authorize Key Your eKEY needs be authorized Enter an Authorization Code 3 Your device will automatically connect and update the eKEY application Pair the BlackBerry and eKEY fob Before your BlackBerry and eKEY fob can communicate they first need to be paired Pairing allows two Bluetooth devices to communicate with each another Important The eKEY fob pairing passkey is 0000 To pair your BlackBerry and eKEY fob 1 2 3 4 Select the eKEY icon to open the eKEY application Select the Obtain Key icon and enter your PIN code Power on the eKEY fob when prompted Once your BlackBerry detects the eKEY fob the serial number of your eKEY fob is displayed and you ll be prompted to enter the passk
17. eading iBox Or IBOX 8 1 Mr 31 KIM VOICE TEDO mM T 31 Chapter 6 Support and Troubleshooting 32 TE DET 33 senal OO 33 MENS GO NN hace 33 Check for eKEY software 33 eKEY software troubleshooting 34 Appendix A BlackBerry Storm Addendum 35 KEY ER T 35 Landscape and portrait ViIQW cccccccecccceececeeeceeeeeaecesseeeeeeeeseeeeseeeeseesseeseseseeesaees 35 eiae ci T _________________ 35 PALIN deer 35 Menu Back DULODS 2 35 Changing KeyBox SettingS cccceccccesseeeeeeeeeeeeeseeeeeeeeseeeeeeeseeeeeeeeeceeeeseaeeeeessaeeeseanes 35 Appendix B VIE S aR 36 Preface This is the Supra eKEY BlackBerry User Manual This document includes an overview of the product and detailed instructions explaining e how to set up your eKEY software e how to update your eKEY software e how to access KeyBoxes and e how to view showing activity There is also information describing how to contact technical support if you
18. er and phone number You can view the showings that are stored in a keybox and display them on your eKEY BlackBerry by reading the keybox To read an iBox or iBox BT 1 Select the Inventory icon from the main eKEY screen Highlight the keybox from the list and press the Menu button Select Read Activity Enter the shackle code for the iBox or iBox BT pu x e qw Power on your eKEY fob and point it at the iBox or iBox BT The showings in the keybox are read and delivered to your BlackBerry 6 The number of showings in the keybox are displayed Select Done to view the showings Figure 15 KeyBox Activity re EKEY Basic Keybox Activity Keybox ID 52738381 Date Read 10 09 2008 10 02 Agent Name Date ANDERSON TRACI 10 09 2008 09 50 Kaye Houk 10 14 2007 0711 P Kaye Houk 091 7200 01 21 Kaye Houk 091 7272002 11 31 Kaye Houk COV Ley enne 064A 7 Highlight a showing and select it to view detailed information about the showing Figure 16 Showing Detail eg eKEY Basic Showing Detail Phone 5035819101 3 17 KeyBoxes View activity Once a KeyBox has been read the showing activity is stored in the KeyBox and can be viewed at any time To view a previous KeyBox read 1 Select the Inventory icon from the main eKEY screen A list of the KeyBoxes in your inventory displays 2 Select the KeyBox from the list 3 Press the Menu button 4 Select View Activity Changing KeyBox settin
19. ey Your eKEY fob serial number can be found on the plastic bag your eKEY fob was provided in Enter 0000 as the pairing passkey Your BlackBerry and eKEY fob are now paired Figure 4 Pairing eKEY Fob eg eKEY Basic Obtain Key ng Enter numeric passkey for Supra E9A6 Customize PIN You can customize the PIN code you use with your eKEY software To customize your PIN 1 On your computer navigate to www supraekey com 2 Select Agents Log on to KIMweb 3 Select the name of your Association Board or MLS from the dropdown list 4 Enter your eKEY serial number and four digit PIN code then click Login Chapter 1 5 Introduction Select Change PIN Code Enter your existing PIN code Enter the new PIN code you would like to use and re enter to confirm then click Save On your BlackBerry from the main eKEY screen press the Menu button fe dw Select Update Key to have the new PIN code delivered to your eKEY device Figure 5 Change PIN Code Screen Key 5025250 Change PIN Code To change your PIN cade complete the following steps 1 Enter your existing PIN code existing PIN 2 Enter anew PIN code new PIN re enter new PIN 3 Click the Save button then perform a manual or auto eSYMC operation Customize font size The font size in the eKEY software can be customized to your preference 1 Atthe main eKEY screen press the Menu button 2 Select Settings 3 Select the font siz
20. gs You can change the settings of a keybox that is in your inventory Refer to Table 1 on page 18 for the settings you can change in an iBox or iBox BT You ll need to have the keybox with you to save the new settings to the keybox 1 Select the Inventory icon from the main eKEY screen A list of the KeyBoxes in your inventory displays 2 Select a KeyBox and press the trackball or Enter key to view the KeyBox s settings If the Keybox you are looking for is not in your inventory refer to Add KeyBox to the inventory on page 14 for more information 3 Select the field you want to change and then update the information A gold star to the left of the field indicates a change has been made to the setting that has not been updated in the KeyBox Figure 17 Change KeyBox Settings eg eKEY Basic kKeybox Details 52738381 Program Date 10 09 2008 Battery 91965 keybox Settings Shackle Coge HEE Require CBS Require Feedback Showing Hours z4 Hour Listing Information ID 262553 Date 12 31 1969 To change the shackle code press the trackball or Enter key on the shackle code and enter the new shackle code and then enter it again to confirm b To customize showing hours press the trackball or Enter key on Showing Hours and select Timed Then press the trackball or Enter key on the hours to adjust and scroll to select the desired time Press the Menu button Select Program 6 Enter the shackle code of
21. h the Storm in portrait mode Touchscreen The BlackBerry Storm is a touchscreen device and items are selected by tapping right on the screen instead of with the use of a trackball as with other BlackBerry devices The Storm touchscreen works by first touching the screen to highlight an item and then pressing to select the item Make sure the correct item or menu option is highlighted before pressing the screen Virtual keyboard On the Storm text and numbers are entered using the virtual keyboard When prompted for a PIN shackle or update code the virtual keyboard automatically displays In other screens to display the virtual keyboard press the Menu button and select Show KeyBoard The Show Keyboard and Hide Keyboard menu options do not respond in the Storm when they are pressed You must highlight the option press the screen then press the Back button to bring up or hide the virtual keyboard When entering text turn the Storm to landscape view to display the full keyboard instead of the condensed keyboard shown in portrait view When entering numbers the keyboard returns to alpha mode after each number is pressed To lock numeric mode press and hold the number key down until a lock symbol is shown on the number key and 123 shows in the upper right corner of the screen Menu and Back buttons Pressing the Menu button brings up a list of menu options on the screen Pressing the Menu button a second time selects the highlighted o
22. he advanced search to select specific criteria for a search Figure 23 Listing Search eg eKEY Professional Listing Search Personal Listings lete address to Hotsheet Listings avallable Address search To search for listings by address enter part or all of the listing address and select Street Address Press the trackball or press Enter to perform the search Figure 24 Address Search eKEY Professional eg Professional Listing Search 4 Listings Find Address 217 Elm St 229 0 219 Elm St 229 0 2508 Helm St 319 950 Enter partial or complete address to 317 Elm St 219 4429000 search 2330 listings available MLS ID search To search for listings by MLS ID enter the listing ID and select Listing ID Press the trackball or press Enter to perform the search Chapter 4 24 MLS Data Figure 25 MLS ID Search re eKEY Professional Listing Search Find 26101631 Enter exact Listing ID to search 2330 listings available All listings in your market area To display all listings in your market area press the Menu button and select Get All HotSheet The HotSheet displays new listings or listings that have had a chance to their price or status in the last three days To display listings in your market area on the HotSheet press the Menu button and select HotSheet HotSheet listings are displayed in bold and in the listing view shows whether it s a new listing a new statu
23. he eKEY fob instructions for more information on the eKEY fob KIM KIM the KeyBox Information Manger is the Supra network that maintains the key and keybox data Web access to KIM is available at www supraekey com Automated voice access to KIM is available by calling 888 968 4032 Chapter 1 Introduction eKEY setup This section explains how to install the eKEY software onto your BlackBerry and authorize the applications Install eKEY software The eKEY software is installed over the air using your BlackBerry s Internet browser You must have Internet access and an Internet data plan on your BlackBerry to install and use the eKEY software or you may incur additional charges from your cellular provider To install the eKEY software on your BlackBerry device 1 On your Blackberry launch the Browser by selecting the Browser icon On some BlackBerry devices the MediaNet icon launches the Internet browser Press the Menu button Select Go To to navigate to a page Navigate to www ekeymobile com eS Select the Download Supra eKEY link to download and install the eKEY software 6 Ifthe application asks to confirm permission changes press the Menu button and then Save The eKEY icon is now shown in the list of applications on your BlackBerry On some devices the eKEY icon is placed in the Applications or Downloads folder Figure 2 www ekeymobile com Screen http www ekeym 8 3 35 13 T Ii Supra Supra
24. ings that match the search criteria are displayed in a list view The listings are sorted by price in ascending order HotSheet listings are displayed in bold Figure 28 Listing Search Results eg eKEY Professional 37 Listings Area Address 21654 idth Ave S A 225 000 220 4th Ave A 225 000 656 St Ct E A 239 950 21654 14th Ave 5 247 500 719 14th St Sw A 259 950 5302 24th Ave 269 000 8312 104th St SW 769 950 To view details about a particular listing select the listing Figure 29 Listing Detail View eg eKEY Professional E MLS 26083450 219 900 __ MLS 26083450 219 900 Click or for options Listing Agent Keepers Jenny 000 000 0000 1045 City Centr West Active Residential Ss CIDH Chapter4 26 MLS Data From the detailed view of the listing you can e Click on agent name to bring up agent information from roster e Click on address to view map in Google Maps if Google Maps aren t installed you can install them from your BlackBerry Browser by navigating to http maps google com e Call the listing agent by selecting the agent s phone number e Email the listing to client by pressing the Menu button and then Email Listing e Copy any data in a field by pressing the Menu button and then Copy The data can then be pasted into a message address book memo pad or other application Delete listings The listings can be deleted off of y
25. isplays Select the KeyBox from the list Press the Menu button D Select View Details Chapter4 19 MLS Data Chapter 4 MLS Data This chapter explains how to search and view listings including personal listings and HotSheet information create client profiles and search and view the agent roster In this chapter CDATA eee eee ee ee E eee eee 20 DATO gt esses ac see ces eee 20 e ee 8 21 Settings for Professional 22 GIG SUING T 22 UNIUS S 25 26 emm c 26 View Rer M 26 DEE CTOS ee ee eee ee ene E AEE ne E 27 OS e DRE 28 Chapter 4 20 MLS Data eDATA The eDATA section of the eKEY software allows you to view MLS information on your BlackBerry Important You must subscribe to eKEY Professional service to be able to view the MLS data in the eKEY software Contact your Association Board MLS to change your subscription There are four icons on the eDATA screen e Listings Search and view listings including options to display personal listings and HotSheet e Roster Search and view the agent roster e Showings View showings on your listings refer to Chapter 5 Showing Activity e Profiles Create client profiles and view
26. matching listings Figure 18 eDATA Screen re eKEY Professional ee W Listings Roster Showings Profiles Market area Your market area determines which listings are downloaded and viewable in the eKEY software Before you can view listings you need to configure your market area Important Configuring your market area is done on your BlackBerry using your cellular connection You must be in cell coverage to configure your market area and download listings Once the listings are downloaded you don t need to be in cell coverage to view them Tip Select only listings in areas you show in for your market area to speed up listing searches If you select the Listings icon and your market area is not set up you ll be prompted to configure your market area To set up your market area 1 Select eDATA from the eKEY Home screen 2 Press the Menu button 3 Select Configure Market Area 4 Select the areas statuses and classes Click the area status or class heading to show a table view for selecting criteria Select Save on the bottom of each screen Chapter4 21 MLS Data Figure 19 Configure Market Area re eKEY Professional re eKEY Professional Market Area Select Class 435 of 46969 selected Max 3000 Unselected Selected Area 5 of 347 Condominium a4 University Place 38 Lakewood 65 Manu Homes vacant Land yStatus 2 of 3 Multi Family Active Contingent Rental gt Class 5 of
27. n a foot between your eKEY fob and the iBox or iBox BT when the eKEY fob and iBox or iBox BT are communicating Direct sunlight can interfere with infrared communication so you may need to shade the area between the eKEY fob and iBox or iBox BT when they are communicating Releasing the key container To release the key container on an iBox or iBox BT when showing a listing or placing or removing the listing keys in a keybox 1 Select the Obtain Key icon from the main eKEY screen 2 Enter your PIN code 3 keybox requires an additional Call Before Showing code check the CBS Required box and enter the CBS code for the keybox Refer to Call Before Showing CBS on page 13 for more information Figure 10 Obtain Key 4 Press the trackball or press Enter eg eKEY Basic Home Obtain Key fa P m Enter PIM code f CBS Required ife Inventor Important You have 5 minutes after pressing the trackball or Enter key before you have to power on the eKEY fob This gives you an opportunity to enter your PIN in the car and then put your BlackBerry in your pocket or purse to free up one hand while walking up to the door 5 Power on the eKEY fob by pressing the power button until the blue light flashes Tip Make sure you are at the keybox when you power on the eKEY fob 6 When the green light blinks point the eKEY fob at the iBox or iBox BT 3 12 KeyBoxes 7 Upon success press
28. nformation contact Supra or visit us online at www supraekey com Key Possession Each keyholder Keyholder is responsible for the key Key issued to him or her Current Update The Key must be updated in order to access keyboxes Keyboxes The Key cannot be updated unless the Keyholder is in good standing with the organization Organization and UTC Fire Security Americas Corp UTCFS is authorized to use the Service and is in compliance with the obligations for the use of the Service including without limitation these rules and regulations Equipment Security It is necessary to maintain the security and the personal identification number PIN of the Key to prevent the use of the Key and the Service by unauthorized persons Each person in possession of a Key whether such Key is being actively used or not shall abide by the following terms and conditions To keep the Key in authorized Keyholder s possession or in a safe place at all times Not to allow the PIN for the Key to be displayed on or attached to the Key for any purpose whatsoever or to be disclosed to any third party Not to lend or otherwise transfer the Key to any other person or entity or permit any other person or entity to use the Key for any purpose whatsoever whether or not such other person or entity is authorized to use the Key Not to duplicate the Key or allow any other person to do so Not to assign transfer or pledge the Key Not to i
29. ntory at the KIM website 1 Press the back arrow to return to the main eKEY screen 2 Press the Menu button 3 Select Update Key from the list to update your KeyBox inventory at the KIM website Once the key has completed the update the new iBox or iBox BT will have been added to your inventory at the KIM website Delete a KeyBox from the inventory To delete a KeyBox from your inventory Select the Inventory icon on the main eKEY screen 2 Select the keybox from the list and press the trackball or Enter key 3 Press the Menu button 4 Select Delete Figure 14 Delete KeyBox eg eKEY Basic Keybox Details 52738381 Program Date 10 09 2008 Battery 91 Keybox Settings Shackle Code M Require CBS E D Coo acl 5 Select Yes to confirm 3 16 KeyBoxes The iBox or iBox BT has now been deleted from your inventory on your eKEY software To update your keybox inventory at the KIM website 1 Press the back arrow to return to the main eKEY screen 2 Press the Menu button 3 Select Update Key from the list to update your KeyBox inventory at the KIM website Once the key has completed the update the new iBox or iBox BT will have been deleted from your inventory at the KIM website Read KeyBox activity The iBox or iBox BT stores a showing record each time the key container is released It records the date and time the property was shown and the showing agent s name key serial numb
30. obtaining and entering an update code To obtain an update code from KIMweb 1 Goto www supraekey com and click Agents Log on to KIMweb 2 Select the name of your Association or MLS from the dropdown list 3 Enter your eKEY serial number and four digit PIN code then click Login 4 Click the Update Code link in the left hand column of your screen The update code displays To obtain an update code from KIMvoice 1 Call KIM at 1 888 968 4032 2 When prompted enter your eKEY serial number and PIN code into the phone followed by the sign 3 Press 1 on the phone for an update code To enter the update code into the eKEY software 1 Atthe main eKEY screen press the Menu button Chapter2 9 Updating 2 Select Emergency Update 3 Enter the update code and press the trackball or Enter key Figure 8 Enter Update Code eg eKEY Professional eg eKEY Professional 24 Obtain Key Home Obtain Key rw Enter update code 0746866019 Inventor The number of sequential update codes you can get is limited Once you reach your update limit your eKEY software must do a wireless update before you can obtain any additional update codes Disable automatic update You can turn off the automatic nightly key update Be sure to update your eKEY software before going out to a listing if you disable the automatic key update To disable the automatic nightly key update 1 Atthe main eKEY screen press the Menu bu
31. ofile 1 Select Profiles from the eDATA screen The list of profiles you have created is displayed Figure 33 List of Saved Profiles m eKEY Professional 3 Profiles Name Date 5 bedrooms min Q2 10 09 04 09 Julie Anderson 02 10 09 04 23 Lots under 200K 02 10 09 04 26 PM 2 Select the profile from your list of profiles 3 The listings in your market area that match the profile criteria you entered are displayed 4 29 MLS Data To edit a profile 1 Select Profiles from the eDATA screen The list of profiles you have created is displayed 2 Select the profile to edit 3 Press the Menu button and select Edit 4 Make any changes to your criteria and select Save To delete a profile 1 Select Profiles from the eDATA screen The list of profiles you have created is displayed 2 Select the profile you want to delete from the list of saved profiles 3 Press the Menu button and select Delete 5 30 Showing Activity Chapter 5 Showing Activity This chapter explains how to set up showing activity and the various ways to view showing information In this chapter races E 31 Reading an iBox or iBox 31 KIM VOCE TCI M 31 Chapter5 31 Showing Activity Overview Each time a Supra key releases the key container in a KeyBox the showing is recorded in both the key and the KeyBox The showing is also
32. our BlackBerry At the main eKEY screen press the Menu button N Select Settings 3 Press the Menu button 4 Select Delete Listings Roster The eKEY software provides a roster of the members in your Association Board MLS The roster is updated during the automatic nightly update or during the first SYNC of the day View roster To view the Roster 1 Select Roster from the eDATA screen 2 search for an agent enter part or all of the agent s name or 3 To display the entire roster press Menu and select Get Figure 30 Roster Search and View ret ekEY Professional Roster Search egy eKEY Professional 3 Agents Agent Name Agent Phone JOHNSON MARTINA 20 Aana z 200 287 0976 Find martirg Enter partial or complete name Example Smith Mary SMITH MAR TINA 200 255 0305 28928 agents avallable 4 To view the detailed contact information select the agent Chapter4 27 MLS Data Figure 31 Agent Details eKEY Professional Agent Details MAR TIN DANIEL 200 387 0976 daniel martina nome com Office Country Homes 1200 589 1234 wr o en Note The agent details shown depends on the size of the Association Board MLS In very large Associations only the name and agent phone number are shown 5 To contact the agent select the phone number or email address shown Tip The agent s phone number or email address can be copied by pressing
33. perating system If you manually update your eKEY software by entering an update code you must first update it for your primary Association MLS and then update it for cooperating areas Releasing the shackle Each iBox or iBox BT has a four digit shackle code that is used to release the shackle for placing it at a listing or removing it from a listing To release the shackle on an iBox or iBox BT 1 Select the Open Shackle icon from the main eKEY screen Chapter3 14 KeyBoxes Figure 12 Open Shackle eKEY Professional Home Open Shackle As f x Open Shackle Enter shackle code Inventor 2 Enter the iBox or iBox BT shackle code and press the trackball or Enter key 3 Power on the eKEY fob and point at the iBox or iBox BT 4 Upon success the shackle releases When you release the shackle on a keybox the keybox is automatically added to your KeyBox inventory and you are taken to the KeyBox Details screen where you can edit the settings in the KeyBox and update the listing ID Immediately after releasing the shackle the BlackBerry connects to the network and sends the current inventory information about the KeyBox Refer to the KeyBox inventory section for more information about your KeyBox inventory Removing the shackle Once the shackle has been opened it can be completely removed from from the iBox or the iBox BT iBox Repeat steps 1 through 4 in the above se
34. press the Menu button 2 Select About Chapter6 34 Support and Troubleshooting 3 Press the Menu button 4 Select Check for Updates eKEY software troubleshooting information Support may request you view the troubleshooting information in your eKEY software To view the troubleshooting information 1 From the main eKEY screen press the Menu button 2 Select About 3 Press the Menu button 4 Select Troubleshooting Some simple diagnostics are run on your key and the results are displayed Figure 40 Troubleshooting af CKEY Basic Troubleshooting Device Time Device Battery Device Memory Cookie Updated for Today Is Radia On Has Radio Coverage Is Bluetootn On AppendixA 35 BlackBerry Storm Addendum Appendix A BlackBerry Storm Addendum There are some differences in the eKEY software on the BlackBerry Storm as compared to other eKEY certified BlackBerry devices eKEY icon On the Storm the eKEY icon is located in the Downloads folder after installation Landscape and portrait view With the Storm you can rotate the device to change the view between landscape and portrait If you are in landscape view when you open the eKEY application and then rotate the Storm to portrait view the Open Shackle and eDATA icons will be cut off In addition in Inventory the showing hours are only partially visible in viewing a settings To prevent this from happening open the eKEY application wit
35. ption To hide the menu options press the Back button Changing KeyBox settings To change the access hours in a KeyBox with the Storm follow the instructions to change settings in a KeyBox Then press on the time to change and drag on the screen to scroll through the possible times Press on the new time shown to accept it 36 5 Appendix B 5 The SafeMLS option generates a secure one time use token used to login to your MLS website The SafeMLS menu option is only available on your BlackBerry if your MLS subscribes to this service and you have enrolled at the SafeMLS website Contact your Association Board MLS for more information about SafeMLS To generate a token 1 From the main eKEY screen press the Menu button 2 Select Safe MLS A token is generated and displays on your BlackBerry The token is good only until it is used or until another token is generated Figure 41 SafeMLS eg CKEY Professional CKEY Professional Home Update Key Messages 198 tekens left Index A access hours 12 activity report 31 audio 5 authorization code 3 authorize 3 C Call Before Showing CBS codes 13 change keybox settings 17 cooperating 13 E eDATA 20 eKEY serial number 33 eKEY fob 2 4 11 email 26 2 feedback 12 fob 2 4 11 font 5 install eKEY 3 inventory add keybox 14 delete keybox 15 view list 14 K key activity reports 31 keybox access hours 12
36. s or a new price Figure 26 HotSheet New Price re eKEY Professional MLS 26005 701 269 900 1107 NW 52nd St Vancouver 98663 Anderson Brad 200 387 0976 Details Area 1045 City Centr West Status Active 11 of 2805 Personal listings Personal listings are listings assigned to the keyholder To display your personal listings within your market area press the Menu button and select Personal Advanced search The Advanced Search option allows you to view specific listings in your market area To do an Advanced Search of the listings press the Menu button and select Advanced Search The criteria you can select from is listed Select the fields you want to search by and enter the information A checkmark is shown next to each field when you have entered search criteria for it To clear the search criteria you ve specified press the Menu button and Clear to clear all the criteria or highlight the item and press Menu and Clear to clear that item Once you have entered all the search criteria scroll to the bottom and select Search to view the matching listings Chapter 4 25 MLS Data Figure 27 Advanced Listing Search ey eKEY Professional Advanced Listing Search Select search criteria eg eKEY Professional Advanced Listing Search Select search criteria Status Status Active Price 200 000 300 000 Class Residential Bdrs 3 min Bths City Style Sq Ft Search View listings List
37. s are pulled from the MLS to the Supra network daily Updating the listings and roster more than once a day in the eKEY software is not necessary Settings for eKEY Professional There are some settings available only for eKEY Professional subscribers To view or change any of the eKEY Professional settings 1 Atthe main eKEY screen press the Menu button 2 Select Settings Figure 22 eKEY Professional Settings w eKEY Professional Sul Settings Basic Disable Automatic Key Update iy Disable eKEY Notifications Disable Audio Feedback Enable Training Mode Font Size Small Professional Download Roster i Download Listings MLS Storage Path Device 9 3 8 3 If you don t want the roster updated during the automatic nightly update uncheck Download Roster 4 f you don t want the listings updated during the automatic nightly update uncheck Download Listings 5 If your BlackBerry has a memory card you can select the MLS Storage path to save the listing and roster information to a memory card instead of to your BlackBerry Search listings The listings delivered to your BlackBerry are defined when you set up your market area refer to Market area on page 20 To view listings select Listings from the eDATA screen From this screen you can e search by address e search by MLS ID Chapter4 23 MLS Data e display all listings e display your personal listings e display HotSheets use t
38. sent to the Supra database As a listing agent there are several ways to see who has shown your listings You can also get a report of how many properties you ve accessed There are four ways to view showing activity e View showing reports and key activity reports on the Supra website refer to the SupraWEB Guide available at www supraekey com under Training Resources for more information on using SupraWEB e Setup SupraWEB to send you an email when you ve had a showing refer to the SupraWEB Guide available at www supraekey com under Training Resources for more information on using SupraWEB e Read your KeyBoxes to transmit the showing information to your ActiveKEY and view the showings right on your ActiveKEY e Request a report from the KIM voice system Reading an iBox or iBox BT The iBox or iBox BT stores the showing information for the most recent 100 showings You can visit the listing and use your ActiveKEY to determine who has recently accessed your keybox You ll be able to view the agent s name and phone number and the date and time that the property was shown To read a KeyBox 1 Press on off to turn on your ActiveKEY 2 Scroll to the READ KEYBOX ACTIVITY menu option and press Enter 3 Press2to select READ KEYBOX 4 Enterthe KeyBox shackle code and press Enter 5 Point your ActiveKEY at the infrared lens on the front of the iBox or iBox BT The ActiveKEY screen displays the most recent access of the KeyBox showing the ke
39. the KeyBox If you are changing the shackle code you ll need to enter the old shackle code one last time here Power on the eKEY fob Point the eKEY fob at the iBox or iBox BT to have the new settings updated in the KeyBox Once the programming has completed your screen will show your updated values 3 18 KeyBoxes Table 1 KeyBox Settings and Description Setting Description Shackle code Code used to release the shackle on the keybox Require CBS Turn on to require a CBS code be entered to open the keybox Require Feedback Prompt for feedback after a showing Showing Hours Toggle between 24 Hour and Timed Access if set to timed access can adjust hours for weekdays Saturdays and Sundays Listing Information Information about the listing update the Listing ID when placing a keybox on a listing Business card Listing agent s business card information displayed to eKEY users when they open the iBox or iBox BT Agent Note Notes to the showing agent displayed to ActiveKEY and eKEY users when they open the iBox or iBox BT Listing Flyer Features or information about the listing displayed to eKEY users when they open the iBox or iBox BT View KeyBox details Once a KeyBox is in your inventory the settings are stored in your eKEY software and can be viewed at any time To view the last read settings in an iBox or iBox BT Select the Inventory icon from the main eKEY screen A list of the KeyBoxes in your inventory d
40. tton 2 Select Settings 3 Select the Disable Automatic Key Update option A checkmark is placed in the box and a star next to it indicates a change will be made upon saving the settings Figure 9 Disabling Automatic Updates ey eKEY Basic Settings weg Disable Automatic Key Update iy Disable Notifications iy Disable Audio Feedback Enable Training Reset Authorization 1 Press the Menu button 2 Select Save In addition to the nightly update the eKEY software automatically updates and sends showing information immediately after each key container opening and shackle release Chapter 3 10 KeyBoxes Chapter 3 KeyBoxes This chapter explains how to access and manage KeyBoxes and gives information on Call Before Showing CBS and accessing cooperating KeyBox systems In this chapter Accessing ROY BOX CS 11 acq ee 11 Releasing the key container nnn nnn 11 Placing listing keys in the iBOX 12 aces c 12 12 Call Before Showing CBS 13 Cooperating systems sessssssssesseeesese nennen nennen nsns a nnn nnns 13 aicicctepug imeglm 13 Removing the 14 KOVISOX IHVOHNOPViasunmsitussstibixcno EEE Pa QU LENDER NEN
41. u can enter any notes about the showing Figure 11 Enter Feedback The feedback is delivered to the Supra network the next time your eKEY software updates The listing agent can re eKEY Basic Feedback Kevbox ID 52738381 Date 10 15 2008 03 08 view the feedback at the ShowingValue link at KIMweb Only the listing agent can activate or deactivate the feedback setting in an iBox or iBox BT Refer to Changing KeyBox settings on page 17 for more information Showing hours iBoxes can be programmed to allow 24 hour access or timed access for specific hours To determine the timed access hours preprogrammed into keyboxes in your area contact your Association or MLS Showing hours are set at standard time If your area observes daylight saving time the actual access hours are one hour later than the hours set in the keybox during daylight saving time For example if a keybox is programmed for access from 8 a m to 9 p m Standard Time during daylight saving time the actual showing hours are 9 a m to 10 p m 3 13 KeyBoxes You can program your keyboxes to allow 24 hour access or access only during the timed access hours You can also customize the showing hours and set different access hours for weekdays Saturday and Sunday Follow the instructions in Changing KeyBox settings on page 17 to change the keybox showing hours Call Before Showing CBS Every KeyBox contains a Call Before Showing
42. up on the bottom of the iBox or iBox BT to release the key container The key container will relock after 30 seconds Immediately after obtaining key the BlackBerry connects to the network and sends the showing information Placing listing keys in the iBox or iBox BT Use the chain inside the iBox or iBox BT key container to attach the listing keys The iBox or iBox BT holds up to three listing keys Before closing the key container verify that all items are well inside and that the front is not bowing or bulging out If you are a listing agent always make sure that you have a spare set of listing keys before you close the key container 4 CAUTION Do not place ID tags key rings or loose objects in the key container They can jam the container To close the key container turn it so the compartment holding the keys is facing you Insert the key container into the bottom of the keybox and push up until it closes Feedback A feedback alert screen is displayed after the key container opens if the keybox is set to ask for feedback after a listing is shown This gives you an opportunity to provide feedback about the showing to the listing agent If you select Ignore no feedback will be sent to the listing agent Select Leave Feedback to enter feedback information to send to the listing agent You can select where you heard about the listing the level of interest in the property whether the listing price is within the buyer s range and yo
43. y serial number and the date and time of the access Press Enter on your ActiveKEY on a showing record to display the agent s name and phone number Use the arrow buttons on your ActiveKEY s keypad to scroll through the showing records The previous KeyBox read is stored in your ActiveKEY To view a previous KeyBox read 1 Press on off to turn on your ActiveKEY 2 Scroll to the READ KEYBOX ACTIVITY menu option and press Enter 3 Press 1for VIEW LAST READ KIM voice report You can request a showing activity report for a KeyBox through the automated voice system The KeyBox serial number and shackle code are required when you request the report To request an activity report 1 Call 1 888 968 4032 2 On your phone keypad enter your ActiveKEY serial number and PIN code then press 3 Select option number 5 from the voice menu 4 Press 1 for a voice report or 2 for an email report Follow the instructions to receive the report Chapter6 32 Support and Troubleshooting Chapter 6 Support and Troubleshooting This chapter provides information to help you troubleshoot problems and contact technical support in case you need assistance with your eKEY software In this chapter 33 Y apulne z a 33 Troubleshooting 33 Check for eKEY software
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