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1. University of Western Sydney Fact Sheet AirUWS Wireless Network detailed notes for Vista 32 bit version This fact sheet covers connecting to AirUWS with Microsoft Windows Vista 32 bit version 64 bit versions of Vista are unsupported by AirUWS This fact sheet was prepared using Windows Vista Enterprise SP1 Updates to this fact sheet and more information will be available at hitp www uws edu au wireless AirUWS is available at no extra charge at key locations on each campus including teaching spaces and other areas where students congregate Coverage maps can be found at hitp www uws edu au wireless AirUWS is not available off campus The IT Acceptable Use of Resources Policy and other relevant policies apply You ll find that there is more than one way to achieve the same result in Windows This fact sheet does not attempt to address alternatives It is assumed that readers will have a basic understanding of using and navigating Windows Vista Preparation You If you haven t already done so activate your MyUWSAccount at https myuwsaccount uws edu au You ll need administrative user rights on your laptop to install the required software Almost all regular users of UWS standard laptops will have sufficient rights Your laptop Visit http www uws edu au wireless to confirm your laptop meets the minimum specifications Your web browser To access the internet via AirUWS your browser must use2. wy hk Set Network Location Select a location for the AirUWS network Windows will automatically apply the correct network settings for the location A Home ag Choose this for a home or similar location Your computer is discoverable and you can see other computers and devices Work i Choose this for a workplace or similar location Your computer is discoverable and you can see other computers and devices Public location Choose this for airports coffee shops and other public places or if you are directly connected to the Internet Discovery of other computers and devices is limited ype and icon for the network Cancel Select a network location Authenticate log in Open Internet Explorer You should be automatically redirected to the login portal where you ll enter your MyUWSAccount login details University of Western Sydney Bringing knowledge to life AirUWS Login Access to the AirUWS wireless network is subject to the UWS IT Acceptable Use of Resources Policy and other related policies which you agreed to when activating your MyUWSAccount Before attempting to log in please ensure that you have activated your MyUWSAccount and that your software and hardware meet the ITD minimum specifications and configuration requirements You may check these requirements at this link Minimum specifications After you log in a JAVA program called TunnelGuard is downloaded to your computer and checks that an
3. acceptable antivirus program is running on your computer If itis the AirUWS portal will open and a VPN program called NetDirect will download and run allowing you full internet access If you don t have JAVA installed TunnelGuard can not run and you ll get the message Tunnelguard Required JRE 1 4 2 or later not installed Please install required Java plugin For more information on JAVA and to download the Windows installer click on this link Information on JAVA and Windows Download lf you are unable to login please contact the Helpdesk on 9852 5111 or extension 5111 Please enter your MyUW SAccount details to login Login Status not logged in Username Password _Login The AirUWS login screen Information Technology Services ITS AirUWS Connecting with Vista detailed IT Fact Sheet 6 14 University of Western Sydney Fact Sheet After logging in Internet Explorer will download and launch TunnelGuard which checks your laptop meets the minimum specifications If TunnelGuard doesn t start you probably need to install Java Runtime Environment JRE 1 4 2 or higher 1 6 or later recommended Download and install the version linked in the body of the text on the AirUWS login screen login NOT required TunnelGuard should work next time you attempt to connect to AirUWS Alternatively use a networked computer to visit http www java com and download the software to a USB drive for install
4. Fact Sheet If your laptop complies the portal window will open and NetDirect Nortel Networks Virtual Private Network VPN client will automatically download and run This software establishes your wireless connection to the internet and intranet A window will appear asking if you want to install the device software Choose Install If you tick the box Always trust software from Nortel Networks this message should not appear next time you connect to AirUWS However users should be aware that always trusting is a potential security risk C Windows Security Would you like to install this device software Name TAP Win32 Provider Network adapters Av Publisher Nortel Networks Always trust software from Nortel Networks You should only install driver software from publishers you trust How can I decide which device software ts safe to install Choose nstall After installation the AirUWS portal will open Logout h92XXXxxx EJ University of Western Sydney Bringing knowledge to life Home Welcome to AirUWS Important Don t close this window while using AirUWS or you ll be disconnected NetDirect software needed to complete your connection will automatically download and install Please wait for the Welcome to the UWS Wireless Gateway dialogue box to pop up indicating NetDirect has completed your connection to AirUWS Click OK on this pop up to proceed Ifthe pop up doesn t appear it may take a min
5. fails try setting your home page to htip Awww uws edu au If the login page opens these steps can be ignored e Open IE s Tools menu gt Internet options gt General tab gt Home page gt enter the new home page details gt click OK Information Technology Services ITS IT Fact Sheet AirUWS Connecting with Vista detailed 3 14 University of Western Sydney Fact Sheet General Security Privacy Content Connections Programs Advanced Home page lt i AZ To create home page tabs type each address on its own line ot a Http www uws edu au Ea and web form i Delete browsing history on exit vat Delete temporary files history cookies saved passwords J information Search pP Change search defaults Tabs Change how webpages are displayed in Settings C tabs a a Set your home page here Connecting Ensure your wireless hardware is turned on Refer to your laptop s user manual Internet Internet Explorer ies oe utes lie To connect your laptop to ay Weenie AirUWS click the Connect To SY Snipping Too iz button in Vista s start menu gly windows Mobility Center a The next window displays iq Windows Photo Gallery aa i available wireless networks g Windows Media Player UER Y paint esac You may find more than one no ae wireless network available EA ssi a select AirUWS and press Connect Choose Connect Anyway when
6. pressing the ctrl and s keys is a fast way to save the current document Don t try and connect wirelessly while still running a wired connection the laptop may get confused about which connection to use You may need to grant exemptions in your firewall for TunnelGuard and NetDirect Inactivity timeouts apply Users are automatically logged off after lengthy inactivity Known Issues In addition to the Java problem mentioned earlier Vista may fail compliance tests even with an accepted Antivirus product Vista comes with a security feature called User Account Control UAC When UAC is turned on TunnelGuard is unable to detect your Antivirus product so compliance fails A work around is to turn UAC off but doing so is against Microsofts recommendations Turning off Vista s User Account Control is a security risk To turn off User Account Control open the Windows control panel Click on the Classic View option to switch the Control Panel to classic view gt Double click on User Accounts gt Remove the tick to turn off User Account Control UAC gt Restart the computer gt Retry the login process Information Technology Services ITS IT Fact Sheet AirUWS Connecting with Vista detailed 12 14 University of Western Sydney Fact Sheet Control Panel Home System and Maintenance User Accounts and Family Safety Classic View i j Get started with Windows Set up parental controls for any user Sac
7. N Server Click OK on the welcome message A Nortel NetDirect icon and bubble notification will also appear in your system tray For security reasons each time you connect you ll go through the authentication download and installation process I m connected what can do Don t close the AirUWS portal window or you ll be disconnected Open a new instance of your browser to surf the web Opening a new instance means that you ll need to click the icon used to launch the browser program again don t just open a new window or a new tab Web based programs such as Internet Explorer and MSN Messenger should work normally As in the general purpose computer labs all users of AirUWS are required to authenticate again when they try to access external websites Enter your MyUWSAccount details when the login box appears and press OK to continue You may be asked to authenticate more than once Information Technology Services ITS IT Fact Sheet AirUWS Connecting with Vista detailed 10 14 University of Western Sydney Fact Sheet The server proxy uws edu au at UWS Web Proxy requires a username and password Warning This server is requesting that your username and password be sent in an insecure manner basic authentication without a secure connection User name f Password Authenticate with your MyUWSAccount details Note Use your ISP s web email portal to access your home email account UW
8. S cannot provide assistance with access to non UWS email Privately owned computers are not able to connect to network shares synchronise off line files or print but will have internet access If you need to print from a privately owned laptop we recommend saving your work to a USB drive which you can take to an on campus computer lab to print as you normally do in the labs How do log off Save your work before logging off Users of UWS standard computers should save their work manually synchronise their files close open programs other than the AirUWS portal page and use the logoff link on the portal page Users of privately owned computers should save their work close open programs other than the AirUWS portal page and use the logoff link on the portal page Always log off using the Logout link on the portal page Information Technology Services ITS IT Fact Sheet AirUWS Connecting with Vista detailed 11 14 University of Western Sydney Fact Sheet Help In the first instance contact the IT Support Officers located at the general purpose computer labs Users can also contact the ITS Service Desk for support ITS Service Desk Phone 02 9852 5111 ext 5111 Email servicedesk uws edu au Tips Save often Wireless is less reliable than wired networks and you could lose your data if your network connection is lost Save often to minimise the risk In most Windows applications simultaneously
9. ation on your computer Known Java issue IT staff have discovered an issue with Java update 18 Changes to improve security made in this release cause a warning that The publisher cannot be verified by a trusted source Although a button to dismiss the warning is provided the warning stays on the screen and you will not be able to login to AirUWS Workaround To get past this problem you will need to make changes to your Java and Internet Explorer settings These changes could be considered a security risk and should be reversed when you use your computer outside of AirUWS Changing these settings is a security risk Reverse changes when not using AirUWS Java Open Windows Control Panel Double click the Java icon to open the Java Control Panel Choose the Advanced tab and expand Security Untick any option related to certificate validation and revocation Information Technology Services ITS IT Fact Sheet AirUWS Connecting with Vista detailed 7 14 University of Western Sydney ITS 4 Java Control Panel Fact Sheet General Update Java Security Advanced Always Auto Download Prompt user Never Auto Download Allow user to grant permissions to signed content Allow user to grant permissions to content from an untrusted authority IJ Use certificates and keys in browser keystore Use personal certificate automatically if only one matches server reques J Warn if site certificat
10. e does not match hostname Show site certificate from server even if it is valid J Show sandbox warning banner V Allow user to accept JNLP security requests Check certificates for revocation using Certificate Revocation Lists CRL Enable online certificate validation Enable online certificate validation for publisher certificate only IJ Enable list of trusted publishers J Enable blacklist revocation check J Enable caching password for authentication Use SSL 2 0 compatible ClientHello format V Use SSL 3 0 7I Use TLS 1 0 Miscellaneous 4 Untick any option related to certificate validation and revocation Internet Explorer From IE s Tools menu choose Internet Options gt Advanced tab Scroll down to the Security section Untick any option related to certificate validation and revocation After installing Java or changing the settings restart your machine TunnelGuard should now work when you attempt to connect to AirUWS lf TunnelGuard finds your laptop doesn t comply with the minimum specifications it will stop the connection process Please wait Loading TunnelGuard Downloading Required Modules Authorizing Session Fetching Policies From Server Verifying Compliance Status Policy Compliance Successful TunnelGuard has found this laptop meets AirUWS specifications Information Technology Services ITS IT Fact Sheet AirUWS Connecting with Vista detailed 8 14 University of Western Sydney
11. k up your computer Add or remove user accounts Che oe Appearance and Personalization Check Tor updates Change desktop background h Check this computer s security status Change the cotor scheme Alow amp program through Windows Adjust screen resolution Frew a Click on Classic View option to change the control panel to classic view User Accounts Double click on User Accounts gt Control Panel User Accounts Tasks a Make changes to your user account Manage your network passwords Ca Turn User Account Control on or off ie Manage your file encryption certificates Manage User Accounts UWS H9OXXXXXX t Configure advanced user profile properties Change my environment To change your password press Ctrl Alt Del and select Change a Password variables Click Turn User Account Control on or off EA User Accounts Turn User Account Control On or Off X Turn on User Account Control UAC to make your computer more secure User Account Control UAC can help prevent unauthorized changes to your computer We recommend that you leave UAC turned on to help protect your computer Use User Account Control UAC to help protect your computer Conc Untick Use User Account Control UAC to help protect your computer and click OK Information Technology Services ITS IT Fact Sheet AirUWS Connecting with Vista detailed 13 14 University of Western Sydney Fact Sheet Micr
12. op up Blocker Settings Phishing Filter Manage Add ons w Work Offline 2 Bachelor of sus NASL Full Screen uy i Menu Bar Turn off Pop up Blocker Internet Options 32 x General Security Privacy Content Connections Programs Advanced Settings Enable automatic crash recovery Enable FTP folder view outside of Internet Explorer Enable page transitions Enable Suggested Sites Enable third party browser extensions Enable visual styles on buttons and controls in webpages C Enable websites to use the search pane C Force offscreen compositing even under Terminal Server Notify when downloads complete C Reuse windows for launching shortcuts when tabbed bros Show friendly HTTP error messages Underline links Always Hover Y 4 b Takes effect after you restart Internet Explorer Restore advanced settings Reset Internet Explorer settings lt lt Resets Internet Explorer s settings to their default Reset condition You should only use this if your browser is in an unusable state m r Make certain Reuse windows for launching shortcuts isn t ticked Sometimes Internet Explorer won t start with the AirUWS login screen This may happen if you have a blank or complex home page address URL or your home page is stored in the browser s cache If you have problems opening the login screen try clearing the cache by holding down your Shift key while pressing F5 If that
13. osoft Windows You must restart your computer to apply these changes Before restarting save any open files and close all programs Restart Now Restart Later Restart to apply the changes Reverse the above procedure to restart UAC for normal use Network drivers When AirUWS was released in 2007 there were a number of problems related to the compatibility of Microsoft Vista network drivers and the AirUWS wireless implementation These problems appear to have been resolved with later versions of Vista and drivers If you have an older Vista machine you may find you need to update your network drivers to maintain a reliable connection Drivers are usually available at the computer manufacturer s web site Information Technology Services ITS IT Fact Sheet AirUWS Connecting with Vista detailed 14 14
14. our proxy server UWS standard laptops come with the correct settings however users of other laptops will need to ensure their browser s LAN settings are configured to automatically detect settings For non UWS use you may need to change this setting to that recommended by your Internet Services Provider ISP e Open Internet Explorer s Tools menu gt Internet Options gt Connections tab gt LAN settings gt ensure Automatically detect settings is the only option ticked gt click OK Information Technology Services ITS IT Fact Sheet AirUWS Connecting with Vista detailed 1 14 University of Western Sydney Fact Sheet Internet Options a ki x Local Area Network LAN Settings j General Security Privacy Content Connections Programs Advanced Automatic configuration Automatic configuration may override manual settings To ensure the Tosetup an Intemet connection dick Setup use of manual settings disable automatic configuration l Setup Dial up and Virtual Private Network settings _ Use automatic configuration script Address Proxy server E Use a proxy server for your LAN These settings will not apply to dial up or VPN connections Address Port advanced Choose Settings if you need to configure a proxy server for a connection I Bypass proxy server for local addresses Never dial a connection Dial whenever a network connection is not present Always dial m
15. the unsecured network warning appears Help and Support All Programs Click the Connect To button Information Technology Services ITS IT Fact Sheet AirUWS Connecting with Vista detailed 4 14 University of Western Sydney Fact Sheet If both AirUWS and AIRUWS are available choose the one with the strongest signal Connect to a network Select a network to connect to Show All Mas eduroam ity all Security enabled network af Set connection or network Open Network and Sharing Center Select AirUWS and click Connect w Connect to a network AirUWS is an unsecured network D Connect Anyway Information sent over this network might be visible to others Connect to a different network Choose Connect Anyway Wait for the process to show you re connected This should take under 30 seconds W Connect to a network Successfully connected to AirUWS F Save this network Close Your hardware is now connected Your hardware is connected Click Close before logging in Information Technology Services ITS IT Fact Sheet AirUWS Connecting with Vista detailed 5 14 University of Western Sydney Fact Sheet lf asked Set Network Location for AirUWS to set Windows firewall settings Public is the most secure but UWS laptops cannot connect to network shares unless Work is selected Network settings can be changed later
16. ute or so Netdirect hasn t installed successfully and you ll need to close your browser and login to AirUWS again After clicking OK on the pop up launch a NEW browser instance to start browsing the web Do NOT open a window or tab from this window Programs such as Internet Explorer MSN Messenger and email software should work normally Assistance e ITD HelpDesk ph 02 9852 5111 ext 5111 o email helpdesk uws edu au e http Wwww uws edu au wireless AirUWS web pages UWS HOME PAGE uws Wireless pages further information and instructions The AirUWS portal screen don t close this window Information Technology Services ITS IT Fact Sheet AirUWS Connecting with Vista detailed 9 14 University of Western Sydney Fact Sheet You ll also see a banner message welcoming you to the campus Wireless Gateway You must wait for this message before going further it may take a minute or so Press OK Now you re fully connected to AirUWS Note If you don t see the banner message you haven t connected close Internet Explorer and start the authentication process again Banner Message ine Welcome to the UWS Werrington Wireless Gateway Note the maximum session length is 8 hours and the idle timeout is 2 hours Please click on the Logout link to end your session gt gt gt gt gt gt gt gt gt This is very important for users of Library loaner laptops Nortel NetDirect Connected to VP
17. y default connection urrent hone Seb default Local Area Network LAN settings LAN Settings do not apply to dial up connections LAN settings Choose Settings above for dial up settings _ __ cancel De ences i a n iC IE 8 s proxy settings IE 7 is almost identical Reusing windows when launching a shortcut eg clicking a link in email means you run the risk of accidentally leaving the portal page and being disconnected This setting works on or off campus e Open IE s Tools menu gt Internet Options gt Advanced tab gt scroll to Browser settings gt untick Reuse windows for launching shortcuts gt click OK You ll also need to turn off your browser s pop up blocker or ensure that pop ups from uws edu au are allowed e Open IE s Tools menu gt Pop up Blocker gt Click Turn Off Pop up Blocker To reverse this action for non UWS web access e Open IE s Tools menu gt Pop up Blocker gt Click Turn On Pop up Blocker Information Technology Services ITS IT Fact Sheet AirUWS Connecting with Vista detailed 2 14 University of Western Sydney Fact Sheet nad Rao 7 Y http www uws edu au Links University of Western Sydney w a N University of Western Sydney fhe By mm vis Delete Browsing History Home E Learning Litrsry Staff Directory Contact Sitemap Quicklinks m r m Diagnose Connection Problems Turn Off Pop up Blocker Pop up Blocker P
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