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1. Windows Vista 1 GHz 32 bit 64 bit x86 x64 512 MB RAM of system memory 35 MB available space Super VGA 800 x 600 ESET Smart Security Business Edition Windows 2000 2000 Server XP 2003 Server 400 MHz 32 bit 64 bit x86 x64 128 MB RAM of system memory 35 MB available space Super VGA 800 x 600 Windows Vista 1 GHz 32 bit 64 bit x86 x64 512 MB RAM of system memory 35 MB available space Super VGA 800 x 600 2 Installation After purchase the ESET Smart Security installer can be downloaded from ESET s web site It comes as an ess_nt _ msi ESET Smart Security or essbe_nt _ msi ESET Smart Security Business Edition package Launch the installer and the installation wizard will guide you through the basic setup There are two types of installation available with different levels of setup details 1 Typical installation 2 Custom installation J Setup ESET Smart Security Installation mode Installation mode selection Please choose whether to install ESET Smart Security with Typical settings provides the best balance of security and speed or select Custom for additional configuration options Installation mode Typical recommended best settings Custom allows for more detailed configuration lt Back 2 1 Typical installation The Typical installation is recommended for users who want to Install ESET Smart Securi
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3. src G ESET Smart Security ESET Smart Security Userinterfacew Setupw Tools Helpw lv Protection status Quarantine Objects that cannot be cleaned are quarantined safely before being deleted 0 Computer scan Time Object name Size Reason k9 Update 8 10 2007 http www eicar org downloa 68 Eicar test file 8 10 2007 http www eicar org downloa 184 Eicar test file 5 test vir ei j i WS Setup 8 10 2007 G test vir eicar com 68 Eicar test file x 8 10 2007 http www eicar org downloa 68 Eicar test file J t Tools Log files Quarantine gt Scheduler Help and support Add Open in a new window Display Advanced mode Files stored in the quarantine folder can be viewed in a table which displays the date and time of quarantine the path to the original location of the infected file its size in bytes reason added by user and number of threats e g if it is an archive containing multiple infiltrations 4 6 1 Quarantining files The program automatically quarantines deleted files if you have not cancelled this option in the alert window If desired you can quarantine any suspicious file manually by clicking the Add button If this is the case the original file is not removed from its original location The context menu can also be used for this purpose right click in the quarantine window and select Add 4 6 2 Restoring from Quarantine Qu
4. Logs only critical errors error starting Antivirus protection Personal firewall etc Errors Only Error downloading file messages are recorded plus critical errors Warnings Records critical errors and warning messages Informative records Records informative messages including successful update messages plus all records above Diagnostic records Logs information needed for fine tuning of the program and all records above Setup Log files Log record lifetime In order to keep log files manageable you can choose the maximum log record lifetime After the specified time has elapsed the older records will be deleted V Delete records automatically Delete records older than 90 days B Antivirus and antispyware a Real time file system prot B Email protection Microsoft Outlook Actions E POP3 Web access protection Maintenance Log files also contain leftovers from deleted records To work effectively itis necessary to optimize records in log files on a regular basis V Optimize log files automatically If the number of unused records exceeds IDS and advanced options Application modification de Protocol filtering Connection view l Antispam module Update Tools Log files Quarantine Minimum logging verbosity Diagnostic records Informative records Warni Errors Critical errors 4 8 User interface
5. a type of trojan horse designed to drop other types of malware onto compromised computers backdoor an application which communicates with remote attackers allowing them to gain access to a system and to take control of it keylogger keystroke logger a program which records each keystroke that a user types and sends the information to remote attackers dialer dialers are programs designed to connect to premium rate numbers It is almost impossible for a user to notice that a new connection was Created Dialers can only cause damage to users with dial up modems which are no longer regularly used Trojan horses usually take the form of executable files with the extension exe If a file on your computer is detected as a trojan horse it is advisable to delete it since it most likely contains malicious code Examples of well known trojans are NetBus Trojandownloader Small ZL Slapper 6 1 4 Rootkits Rootkits are malicious programs that grant Internet attackers unlimited access to a system while concealing their presence Rootkits after accessing a system usually exploiting a system vulnerability use functions in the operating system to avoid detection by antivirus software they conceal processes files and Windows registry data For this reason it is almost impossible to detect them using ordinary testing techniques When it comes to rootkit prevention remember that there are two levels of detection 1
6. C ercar com Threat Eicar test file Comment Event occurred on a new file created by the application C Program Files Internet Explorer iexplore exe Clean Delete Show advanced options If an infected file is locked or in use by a system process it will usually only be deleted after it is released normally after a system restart Deleting files in archives In the Default cleaning mode the entire archive will be deleted only if it contains infected files and no clean files In other words archives are not deleted if they also contain harmless clean files However use caution when performing a Strict cleaning scan with Strict cleaning the archive will be deleted if it contains at least one infected file regardless of the status of other files in the archive 4 2 Personal firewall The Personal firewall controls all network traffic to and from the system This is accomplished by allowing or denying individual network connections based on specified filtering rules It provides protection against attacks from remote computers and enables blocking of some services It also provides antivirus protection for HTTP and POP3 protocols This functionality represents a very important element of computer security 4 2 1 Filtering modes Three filtering modes are available for the ESET Smart Security Personal firewall The behavior of the firewall changes based on the selected mode Filtering modes also influen
7. Date and time of the last scan Last scan result Version of virus signature database used Display Advanced mode 4 1 4 1 1 Standard scan Standard scan is a user friendly method which allows the user to quickly launch a computer scan and clean infected files with no need for user intervention Its main advantages are easy operation with no detailed scanning configuration Standard scan checks all files on local drives excluding email and archive files and automatically cleans or deletes detected infiltrations The cleaning level is automatically set to the default value For more detailed information on types of cleaning see Cleaning see page 18 The standard scanning profile is designed for users who wish to quickly and easily scan their computers It offers an effective scanning and cleaning solution without requiring an extensive configuration process 4 1 4 1 2 Custom scan Custom scan is an optimal solution if you wish to specify scanning parameters such as scan targets and scanning methods The advantage of Custom scan is the ability to configure the parameters In detail The configurations can be saved to user defined scan profiles which can be useful if scanning is repeatedly performed with the same parameters To select scan targets use the drop down menu of the quick target selection feature or select targets from the tree structure listing all devices available on the computer Furthermore you can choose from
8. If your computer is showing signs of malware infection e g it Is Slower often freezes etc we recommend that you do the following Open ESET Smart Security and click Computer scan Click Standard scan for more information see Standard scan After the scan has finished review the log for the number of scanned infected and cleaned files If you only wish to scan a certain part of your disk click Custom scan and select targets to be scanned for viruses As a general example of how infiltrations are handled in ESET Smart Security suppose that an infiltration is detected by the real time file system monitor which uses the Default cleaning level It will attempt to clean or delete the file If there is no pre defined action to take for the real time protection module you will be asked to select an option in an alert window Usually the options Clean Delete and Leave are available Selecting Leave is not recommended since the infected file s would be left untouched The exception to this is when you are sure that the file is harmless and has been detected by mistake Cleaning and deleting Apply cleaning if a clean file has been attacked by a virus which has attached malicious code to the cleaned file If this is the case first attempt to clean the infected file in order to restore it to its original State If the file consists exclusively of malicious code it will be deleted ESET Smart Security 0 Threat found Alert
9. The Personal firewall allows the user to detect and terminate such connections 4 2 4 1 Creating new rules When installing a new application which accesses the network or when modifying an existing connection remote side port number etc a new rule must be created 7 Zone and rule setup Rules Zones Rules define how the firewall will handle network communication Rules can allow or deny communication For particular applications remote computers and specific ports For more information about rules click here Toggle detailed view of all rules Application Rule rs CE Host Process for Windows Services Internet out Specific Trusted zone out Internet in Specific Specific Trusted zone in Specific 4 8 Services and Controller app Specific Specific Specific Specific 4 8 Local Security Authority Process Specific Specific Specific Specific a f Windows Logon Application Specific Specific Specific Specific H System Specific Specific Ask Specific H Internet Explorer Ask Allow Ask v Allow Host Process for Windows Services Microsoft Corporation 6 0 6000 16386 vista_rtm 061101 2205 svchost exe Microsoft Corporation All rights reserved 2 novembra 2006 Edt File description Company File version Original name Copyright Created on Delete Del OK Cancel Apply To add anew rule
10. Userinterfacew Setupw Toolsw Helpw m Protection status Virus signature database is up to date Keeping the virus signature database up to date ensures maximum protection 9 Update virus signature database G Update is not necessary the virus signature database is current User name and Password setup G t amp Tools Help and support Last successful update 8 10 2007 10 44 23 Version of virus signature database 2577 20071008 Display Advanced mode The Advanced Setup window to access press F5 contains other detailed update options The Update server drop down menu should be set to Choose automatically To configure advanced update options such as the update mode proxy server access accessing updates on a local server and creating virus signature copies ESET Smart Security Business Edition click the Setup button ESET Smart Security ea Setup Selected profile Update settings for selected profile Antivirus and antispyware Personal firewall Antispam module Update Tools Update server User interface Choose automatically X Miscellaneous User name Eames Password essbeta eeccece Advanced update setup Clear Clear update cache 3 3 Trusted zone setup Configuration of a Trusted zone is an important step in protecting your computer in a network environment You can allow other users to access your computer by configuring t
11. When they try to access a system They are still not present and are therefore inactive Most antivirus systems are able to eliminate rootkits at this level assuming that they actually detect such files as being infected 2 When they are hidden from the usual testing Users of the ESET antivirus system have the advantage of Anti Stealth technology which is also able to detect and eliminate active rootkits 6 1 5 Adware Adware Is a Short for advertising supported software Programs displaying advertising material fall under this category Adware applications often automatically open a new pop up window containing advertisements in an Internet browser or change the browser s home page Adware is often bundled with freeware programs allowing their creators to cover development costs of their usually useful applications Adware itself is not dangerous users will only be bothered with advertisements Its danger lies in the fact that adware may also 35 perform tracking functions as spyware also does If you decide to use a freeware product please pay particular attention to the installation program The installer will most likely notify you of the installation of an extra adware program Often you will be allowed to cancel it and install the program without adware On the other hand some programs will not install without adware or their functionality will be limited This means that adware may often access the system in a
12. legal way because users have agreed to it In this case it is better to be safe than sorry If there is a file detected as adware on your computer It is advised to delete it since it most likely contains malicious code 6 1 6 Spyware This category covers all applications which send private information without user consent awareness They use tracking functions to send various Statistical data such as a list of visited web sites email addresses from the user s contact list or a list of recorded keystrokes The authors of spyware claim that these techniques aim to find out more about users needs and interests and allow better targeted advertisement The problem is that there is no clear distinction between useful and malicious applications and no one can be sure that the retrieved information will not be misused The data obtained by spyware applications may contain security codes PINs bank account numbers etc Spyware is often bundled with free versions of a program by its author in order to generate revenue or to offer an incentive for purchasing the software Often users are informed of the presence of spyware during a program s Installation to give them an incentive to upgrade to a paid version without it Examples of well known freeware products which come bundled with spyware are client applications of P2P peer to peer networks Spyfalcon or Spy Sheriff and many more belong to a specific spyware subcategory they appe
13. select the Use animated controls option and move the Speed slider bar to the left or right To enable the use of animated icons to display the progress of various operations select the Use animated icons check box If you want the program to sound a warning if an important event takes place select the Use sound signal option a Gert ESET Smart Security Setup Antivirus and antispyware User interface Personal firewall User interface elements Antispam module 7 Advanced mode Update Tools ep User interface Alerts and notifications Settings protection Miscellaneous Graphical user interface V Show splash screen at startup Display menu in Standard mode Display menu in Advanced mode Use standard menu Vi Show tooltips F Select active control element Effects V Use animated controls Speed ft Use animated icons For progress indication Use sound signal The User interface features also include the option to password protect the ESET Smart Security setup parameters This option Is located in the Settings protection submenu under User interface In order to provide maximum security for your system it is essential that the program be correctly configured Unauthorized modifications could result in the loss of important data To seta password to protect the setup parameter click Enter password ESET Smart Securit
14. some viruses cause no real damage they only serve to annoy the user and demonstrate the technical skills of their authors It is important to note that viruses are when compared to trojans or spyware gradually becoming more of a rarity since they are not commercially enticing for authors of malicious software Also the term virus is often incorrectly used to cover all types of infiltrations At present this is gradually being overcome and the new more accurate term malware malicious software is used If your computer is infected with a virus it is necessary to restore infected files to their original state i e to clean them by using an antivirus program Examples of viruses are OneHalf Tenga and Yankee Doodle 6 1 2 Worms A computer worm is a program containing malicious code that attacks host computers and spreads via a network The basic difference between a virus and a worm is that worms have the ability to replicate and travel by themselves They are not dependent on host files or boot sectors Worms proliferate by means of email or network packets In this regard worms can be categorized two ways Email distributing themselves to email addresses found in a user s contact list and Network exploiting security vulnerabilities in various applications Worms are therefore much more viable than computer viruses Due to the wide availability of the Internet they can spread across the globe withi
15. 5 3 6 1 6 2 6 3 Antispam ProtectiOn ccccceeeceeeeeeeeeeneeeeneeeenaeeenaenenes 21 4 31 SEMA rite A MUS DAI erene aeara r E 22 4 3 1 1 Adding addresses to whitelist ccccecceceeeeees 22 4 3 1 2 Marking messages as SPAIN scnceiiiiistesrosissir iaaii 22 Updating the program ccccceeeeeeeeeeeeeeeeeeeneeaenenaenenas 22 4 41 UNG les U ae tae qn ios aan deec aces atacneeane 22 4 4 1 1 Update pr fl S arsina 23 Al Advanced update SELU DB crcs ccavcaservsunisseivhawessteranerese 23 AAV Update ModE iscccsciccasiacasnecatusspeuresmdairceahesatainsaenannd 23 AA POR SCI VON oanien suas a epee Sees 24 44123 Connecting tO LAN a siccccsiiss suits seendeasoad nau veadedanaceyaates 24 4 41 2 4 Creating update copies MIrror ccceeeeee ees 24 4 41 24 1 Updating from the MIN OF ac ccvccswncaawadisnsencearnsesewrede 25 4 4 1 2 4 2 Troubleshooting Mirror update problems 26 4 4 2 How tocreate update tasko eds ccccsmicinccsceoncaseseteunts 26 SCHCCUIEH si sciasieiiesasedsrinicsssiacibsstiesssaasierdaetantaaraanguaceis 26 4 5 1 Purpose of scheduling taskS ccccccseeeeeeaeeeees 26 4 5 2 Creating new tasks sz cans iccaacazaveseacicanrachancdarapaveoaesis 27 Quar ame cnno 27 4 6 CAT ATU MOS sosise pin ia 27 4 6 2 Restoring from Quarantine cccceecseeeeeeaeeeees 27 4 6 3 Submitting file from Quarantine ccceee ee 27 EOR AICS csaa 28 4 7 1 On Ar Ve E o an S
16. Due to the availability of the Internet they can spread all over the world within a few hours of their release In some cases even in minutes Most worm attacks Sasser SqlSlammer can be avoided by using default security settings in the firewall or by blocking unprotected and unused ports Also it is essential that your operating system is updated with the most recent security patches 6 2 4 Port scanning Port scanning controls whether there are open computer ports on a network host A port scanner is software designed to find such ports A computer port is a virtual point which handles incoming and outgoing data this is crucial from a security point of view In a large network the information gathered by port scanners may help to identify potential vulnerabilities Such use is legitimate Still port scanning is often used by hackers attempting to compromise security Their first step is to send packets to each port Depending on the response type it is possible to determine which ports are in use The scanning itself causes no damage but be aware that this activity can reveal potential vulnerabilities and allow attackers to take control of remote computers Network administrators are advised to block all unused ports and protect those that are in use from unauthorized access 6 2 5 TCP desynchronization TCP desynchronization is a technique used in TCP Hijacking attacks It is triggered by a process in which the sequenti
17. Remote Administrator or directly to ESET Directly to ESET Cache Number of files pending for submission 3 7 Enable logging Where there are files pending submission the Submit now button is activated in this setup window Click this button if you wish to immediately submit files and statistical information Select the Enable logging check box to enable recording of file and statistical information submission After each submission of a suspicious file or a piece of statistical information an entry in the event log is created 410 Remote administration Remote administration is a powerful tool for maintaining security policy and for obtaining an overview of the overall security management within the network It is especially useful when applied to larger networks Remote Administration not only increases the security level but also provides ease of use in the administration of ESET Smart Security on client workstations The Remote administration setup options are available from the main ESET Smart Security program window Click Setup gt Enter the entire advanced setup tree gt Miscellaneous gt Remote administration ESET Smart Security Setup Remote administration 5 Antivirus and antispyware E Personal firewall J Connect to Remote Administrator server Antispam module Server address Port Update Tools 2222 User interface Miscellaneous Interval between con
18. Select the Export settings option and enter the name of the configuration file Use the browser to select a location on your computer where you wish to save the configuration file to 5 2 2 Import settings The steps for importing a configuration are very similar Again select Import and export settings and select the Import settings option Click the button and browse for the configuration file you wish to import 5 3 Command Line ESET Smart Security s antivirus module can be launched via the command line manually with the ecls command or with a batch bat file 33 The following parameters and switches can be used while running the on demand scanner from the command line General options help version base dir FOLDER quar dir FOLDER aind Targets Me files no files boots no boots arch no arch max archive level LEVEL scan timeout LIMIT maximum If the scanning of the continue with the max arch size SIZE archives default 0 mail no mail sfx no sfx rtp no rtp exclude FOLDER subdir no subdir max subdir level LEVEL default O symlink no symlink ext remove EXTENSIONS ext exclude EXTENSIONS colon from scanning thods adware no adware Riskware unsafe applications no unsafe applications unwanted applications no unwanted applications pattern no pattern heur no heur adv heur no adv heur Cleaning 34 action ACTION Available
19. The user interface configuration options in ESET Smart Security can be modified so that you can adjust the working environment to fit your needs These configuration options are accessible from the User interface branch of the ESET Smart Security Advanced Setup tree The User interface elements section gives users the ability to toggle to Advanced mode if desired Advanced mode displays more detailed settings and additional controls to ESET Smart Security The Graphical user interface option should be disabled if the graphical elements slow the performance of the computer or cause other problems The graphical interface may also need to be turned off for visually impaired users as it may conflict with special applications that are used for reading text displayed on the screen If you wish to deactivate the ESET Smart Security splash screen disable the Show splash screen at startup option At the top of the ESET Smart Security main program window there is a Standard menu which can be activated or disabled based on the Use standard menu option If the Show tooltips option is enabled a short description of any option will be displayed if the cursor is placed over the option The Select active control element option will cause the system to highlight any element which is currently under the active area of the mouse cursor The highlighted element will be activated after a mouse click To decrease or increase the speed of animated effects
20. This dialog window allows you to activate integration with the supported email clients Email clients which are currently supported include Microsoft Outlook Outlook Express and Windows Mail Email protection is started by the activation of the Enable email protection check box in Advanced Setup F5 gt Antivirus and antispyware gt Email protection ESET Smart Security Setup B Antivirus and antispyware Email protection Real time file system protect J Enable email protection Se Email protection B Microsoft Outlook Actions Alerts and notifications E POPS Append tag messages to received and read email Web access protection HTTP On demand computer scan V Append note to the subject of received and read infected email Exclusions E Personal firewall Antispam module ThreatSense engine parameter setup To infected email only x Append tag messages to sent email To infected email only z Update V Append note to the subject of sent infected email E Tools H User interface H Miscellaneous Template added to the subject of infected email virus VIRUSNAME 4 1 2 2 Appending tag messages to email body Each email controlled by ESET Smart Security can be marked by appending a tag message to the subject or email body This feature increases the level of credibility for the addressee and if an infiltration is detected it provides valuable informat
21. actions none clean prompt quarantine supplements ACTION no quarantine Quarantine show help and quit show version information and quit load modules from FOLDER quarantine FOLDER show activity indicator scan files default do not scan files scan boot sectors default do not scan boot sectors scan archives default do not scan archives maximum archive nesting LEVEL scan archives for LIMIT seconds at scanning time reaches this limit the archive is stopped and the scan will next file scan only the first SIZE bytes in unlimited scan email files do not scan email files scan self extracting archives do not scan self extracting archives scan runtime packers do not scan runtime packers exclude FOLDER from scanning scan subfolders default do not scan subfolders maximum subfolder nesting LEVEL unlimited follow symbolic links default Skip symbolic links exclude EXTENSIONS delimited by scan for Adware Spyware Riskware do not scan for Adware Spyware scan for potentially unsafe do not scan for potentially unsafe scan for potentially unwanted do not scan for potentially unwanted use signatures do not use signatures enable heuristics disable heuristics enable Advanced heuristics disable Advanced heuristics perform ACTION on infected objects copy infected files to Quarantine do not copy infected files to Logs log file FILE log output to FILE log rewrite overwrite out
22. and Password To Add Remove a license key click the corresponding button in the license manager window The license manager is accessible from the Advanced Setup tree under Miscellaneous gt Licenses E Antivirus and antispyware Licenses H Personal Firewall Antispam module Update Tools t User interface J Miscellaneous Proxy server Remote administration Email client integration Product Num Expiry The license key is a text file containing information about the purchased product its owner number of licenses and the expiry date The license manager window allows the user to upload and view the content of a license key using the Add button the information contained is displayed in the manager To delete license files from the list click Remove If a license key has expired and you are interested in purchasing a renewal click the Order button you will be redirected to our online store 32 5 Advanced user This chapter describes features of ESET Smart Security which may come in handy for more advanced users Setup options for these features are accessible only in Advanced mode To switch to Advanced mode click Toggle Advanced mode in the bottom left corner of the main program window or press CTRL M on your keyboard 5 1 Proxy server setup In ESET Smart Security proxy server setup is available in two different sections within the Advanced S
23. be installed To install in this folder dick Next To install to a different folder enter it below or cick Browse Folder C Program Files ESET ESET Smart Security Next Enter your User name and Password This step is the same as in the Typical installation see page 5 After entering your User name and Password click Next to Configure your Internet connection J Setup ESET Smart Security Internet Connection Configure your Internet connection Select options corresponding to your type of Internet connection If you are unsure select the settings used by Internet Explorer T use a dial up modem Internet connection Proxy server a I am unsure if my Internet connection uses a proxy server Use the same settings as Internet Explorer Recommended I do not use a proxy server I use a proxy server If you use a proxy server it must be correctly configured in order for virus Signature updates to work properly If you don t know whether you use a proxy server to connect to the Internet leave the default setting I am unsure if my Internet connection uses a proxy server Use the same settings as Internet Explorer and click Next If you do not use a proxy server select the corresponding option ji Setup ESET Smart Security Proxy server Enter proxy server parameters Proxy server settings Address Use Internet Explorer settings Address ee To c
24. configuration In order to allow access to the Mirror using the HTTP server navigate to Advance update setup the Mirror tab and select the Create update mirror option In the Advanced setup section of the Mirror tab you can specify the Server Port where the HTTP server will listen as well as the type of Authentication used by the HTTP server By default the Server port is set to the value 2221 The Authentication option defines the method of authentication used for accessing the update files The following options are available NONE Basic and NTLM Select Basic to use the base64 encoding with basic user name and password authentication The NTLM option provides encoding using a safe encoding method For authentication the user created on the workstation sharing the update files is used The default setting is NONE which grants access to the update files with no need for authentication Warning If you want to allow access to the update files via the HTTP Server the Mirror folder must be located on the same computer as the ESET Smart Security instance creating it Advanced setup i HTTP Server Server port 2271 Authentication WONE Connect to LAM as System account default Current user Specified user User name Password Disconnect From server after update After configuration of the Mirror is finished go to the workstations and add anew update server in the format http IP_address_o
25. desktop and balloon tips are informative only and do not require or offer user interaction They are displayed in the notification area at the bottom right corner of the screen To activate displaying desktop notifications select the Display notifications on desktop option More detailed options notification display time and window transparency can be modified by clicking the Configure notifications button To preview the behavior of notifications click the Preview button To configure the duration of the balloon tips display time see the option Display balloon tips in taskbar for sec ESET Smart Security es Setup Gert H Antivirus and antispyware Alerts and notifications Personal firewall Alert windows Antispam module Alert windows are displayed if a threat is detected or if user intervention is required Update Tools V Display alerts D H User interface Alerts and notifications Notification windows settings protection Messageboxes are used to display short text messages or questions Miscellaneous V Close messageboxes automatically after sec 120 Desktop notifications and balloon tips By default desktop notifications are displayed in the lower right hand corner of your screen and contain information that does not require user intervention v Display notifications on desktop Configure notifications V Display balloon tips in taskbar For
26. given update profile Click Update in the Advanced Setup tree F5 and then click the Setup button to the right of Advanced update setup Click the HTTP Proxy tab and select one of the three following options Use global proxy server settings Do not use proxy server Connection through a proxy server connection defined by the connection properties Selecting the Use global proxy server settings option will use the proxy server configuration options already specified within the Miscellaneous gt Proxy server branch of the Advanced Setup tree HTTP Proxy LAN Mirror Use global proxy server settings i Do not use proxy server Connection through a proxy server Select the Do not use proxy server option to explicitly define that no proxy server will be used for updating ESET Smart Security The Connection through a proxy server option should be chosen if a proxy server is to be used for updating ESET Smart Security and is different from the proxy server specified in the global settings Miscellaneous gt Proxy server If so the settings should be specified here Proxy server address communication Port plus User name and Password for the proxy server if required This option should also be selected if the proxy server settings were not set globally but the ESET Smart Security will connect to a proxy server for updates The default setting for the proxy server is Use global proxy server settings 4 4 1
27. if receiving messages with a slow Internet connection timeouts may occur due to checking If this is the case try modifying the way control is performed Decreasing the control level may improve the speed of the cleaning process To adjust the control level of POP3 filtering navigate to Antivirus and antispyware gt Email protection gt POP3 gt Compatibility If Maximum efficiency is enabled infiltrations are removed from infected messages and information about the infiltration is inserted before the original email subject the options Delete or Clean must be activated or Strict or Default cleaning level must be enabled Medium compatibility modifies the way messages are received Messages are gradually sent to the email client after the last part of the message is transferred it will be scanned for infiltrations However the risk of infection increases with this level of control The level of cleaning and the handling of tag messages notification alerts which are appended to the subject line and body of emails is identical to the maximum efficiency setting With the Maximum compatibility level the user is warned by an alert window which reports the receipt of an infected message No information about infected files is added to the subject line or to the email body of delivered messages and infiltrations are not automatically removed Deleting infiltrations must be performed by the user from the email client ESET Sma
28. it examines transferred data as a whole If it is not enabled communication of applications is monitored gradually in batches This decreases the effectiveness of the data verification process but it also provides higher compatibility for the listed applications If no problems occur while using it we recommend that you enable the active checking mode by selecting the check box next to the desired application Setup S Antivirus and antispyware Active mode For Internet browsers Real time file system protectic Internet browsers are set to filter data in passive mode higher compatibility by default Email protection However particular applications can be switched to active mode for more effective Filtering Microsoft Outlook Applications selected in the list work in active mode Actions Active mode can be set for the following applications E POPS a r Web access protection E c Program Files ESET ESET Smart Security egui exe HTTP c Program Files Internet Explorer iexplore exe E Blocked addresses iB C Windows System32 svchost exe Excluded addresses Web browsers On demand computer scan Exclusions 4 Personal firewall Antispam module Update 4 Tools H User interface 4 Miscellaneous 4 1 4 Computer scan If you suspect that your computer is infected it behaves abnormally run an On demand computer scan to examine your co
29. three cleaning levels by clicking Setup gt Cleaning If you are only interested in scanning the system with no additional actions performed select the Scan without cleaning check box Performing computer scans using the Custom scan mode is suitable for advanced users with previous experience using antivirus programs 4 1 4 2 Scan targets The Scan targets drop down menu allows you to select files folders and devices disks to be scanned for viruses Using the quick scan targets menu option you can select the following targets Local drives controls all system hard drives Removable media diskettes USB storage devices CD DVD Network drives all mapped drives ESET Smart Security Custom scan Scan profile Scan targets profile settings Removable media Local drives Networks drives Scan without deaning A scan target can also be more precisely specified by entering the path to the folder or file s you wish to include in scanning Select targets from the tree structure listing all devices available on the computer 4 1 4 3 Scan profiles The preferred computer scan parameters can be saved to profiles The advantage of creating scan profiles is that they can be used regularly for scanning in the future We recommend that you create as many profiles with various scan targets scan methods and other parameters as the user regularly uses To create a new profile that can be us
30. 2 3 Connecting to LAN When updating from a local server with an NT based operating system authentication for each network connection is required by default In most cases a local system account doesn t have sufficient rights to access the Mirror folder the Mirror folder contains copies of update files If this is the case enter the user name and password in 24 the update setup section or specify an existing account under which the program will enter the update server Mirror To configure such an account click the LAN tab The Connect to LAN as section offers the options System account default Current user and Specified user Advanced setup TTP Poy Connect to LAN as System account default Curent user 3 Specified user User name E Disconnect from server after update Select the System account option to use the system account for authentication Normally no authentication process takes place if there is no authentication data supplied in the main update setup section To ensure that the program authorizes itself using a currently logged in user account select Current user The drawback of this solution is that the program is not able to connect to the update server if no user is currently logged in Select Specified user if you want the program to use a specific user account for authentication The default option for LAN connection is System account Warning When either C
31. 28 User WO ACS arria aE 28 4 8 1 Alerts and notifications cccccccscccscceseneceeeeees 29 Threatens NOE rcceo ia 29 4 9 1 SUSPICIOUS MOS aiseria E sensi tuleensoostuaiesees 30 4 9 2 BUNS OIG AEE EE A EA E O EO 30 4 9 3 SUDMISSIO aerian RSN AE 3 Remote administration ccccece cece e eee eee eeeeeeeeeeeeneeeees 31 NGOS E E 32 Advanced USer siscsscccavcaxedieseieswcuesedoccace 33 Proxy S rv r SQUUD vedic cneciecctwitisereccansyectvedwecssmdsdbessietuscs 33 Export import settings ccsscccsccscacsscscecscscccecenseccceceensesesc 33 Sal p40 f 00 renan ee ee ne eee ae See es en 33 5 22 MPOC SANES a N E 33 Command LNE sissa aaa 33 ROS SAN E A E E A 35 Types of NIE ALIOINS 2 ccc ces icsccccescosaseeccdcescecdienecetccacesieass 35 6 1 1 U eceapevene ups sana wea aden generat asiaeaceaenses 35 6 1 2 NOHO ANAS A EE E T A E E T ET 35 6 1 3 WNT E E AT AEE TTE TT Cie 6 1 4 Fst apa ees nccenn tote dodges ee nase a 35 6 1 5 a EE EI E E E OTE PE E 35 6 1 6 E a U E E ae enero E T A bed 36 6 1 7 Potentially unsafe applications cccecceeeeees 36 6 1 8 Potentially unwanted applications 06 36 Types of remote attackS srin sisssriicis eee eeeeeeeeaenees 36 6 2 Biche Fok hcl a en ree ce eee En ek ewe een kare 36 6 2 2 DNS POISONINE ic cacoaaicedarmas suinetoneeckdneianeamucceasneeundyes 36 6 23 T E ee r n EESE 36 6 2 4 pE E U E A E 36 62 5 TCP GSS VAC WOM ZAC ON vesiratas iadaaa 36 6 2 6 i AE E EE PEE
32. EE A E E EET 37 6 2 7 E E a e T E N E TEE aeeeatos 37 S aoe gas E cetaceans eee cise ae E 37 6 3 Advertisements so dcccve cots soem vaneatnanteasie taacsimiavewtedes 37 6 3 2 PA OS E E E EE N E PEE 3 6 3 3 PA an E A 37 6 3 4 PeCOe MZING spami SCAINS scninccsncscomatdonadAntadersanetess 38 6 3 4 1 FU EE E oe PENSA A ET A ETE E E E 38 BS BASSIST TILED sccedsnsnccnnnstcmeienseansamiersenmadananencnananes 38 Doe P aaa cen tact canes R E R 38 o EE ne AN 38 6 3 4 5 The server side control ccccccccecceccececeesceeees 38 1 ESET Smart Security ESET Smart Security Is the first representative of the new approach to truly integrated computer security It utilizes the speed and precision of ESET NOD32 Antivirus which is guaranteed by the most recent version of the ThreatSense scanning engine combined with the tailor made Personal firewall and Antispam modules The result is an intelligent system which is constantly on alert for attacks and malicious software endangering your computer ESET Smart Security is not a clumsy conglomerate of various products in one package as offered by other vendors It is the result of a long term effort to combine maximum protection with minimum system footprint The advanced technologies based on artificial intelligence are capable of proactively eliminating the penetration of viruses spyware trojan horses worms adware rootkits and other Internet borne attacks without hindering system performa
33. ESET smart Securit Integrated components ESET NOD32 Antivirus ESET NOD32 Antispyware ESET Personal Firewall ESET Antispam New generation of NOD32 technology User Guide we protect your digital worlds contents ESET Smart Security Copyright 2007 by ESET spol s r o ESET Smart Security was developed by ESET spol s r o For more information visit www eset com All rights reserved No part of this documentation may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording scanning or otherwise without a permission in writing from the author ESET spol s r o reserves the right to change any of the described application software without prior notice Customer Care Worldwide www eset com support Customer Care for Europe www eset eu support REV 20071129 003 1 1 1 1 2 2 1 2 2 2 3 2 4 2 5 3 2 3 3 3 4 3 5 4 1 4 2 ESET Smart Security 0c c0ceceeeeeeeeeeeees 4 MACS E W iniahorsrdi ceanateuivenseeteaheunsd 4 System FEQUIFEMENHS cc cceee eee e cence eee ee eeeeeeeeneeeeneneees 4 Installation apices dcxmesincnantdanmcsmnsenoendee sais 5 TY PiCal WIStAll ALON sornes irice e E EnS 5 CUSTOM IMSTANAUIOMN osasse nnie 6 Using Original SCttingS ccccccceeseeeeeeeeeeeeeaeneeaeneeaeneees 8 Entering User name and password 2cceeeeeeeeeeeeeeeeees 8 On demand computer SCAN
34. Following settings Use proxy server Proxy server Port 3126 Proxy server requires authentication User name Password Detect proxy server If this information is not available you can attempt to automatically detect proxy server settings for ESET Smart Security by clicking the Detect proxy server button NOTE Proxy server options for various update profiles may differ If this is the case configure the proxy server in the advanced update setup 3 5 Settings protection ESET Smart Security Settings can be very important from the perspective of your organization s security policy Unauthorized modifications can potentially endanger the stability and protection of your system To password protect the setup parameters start from the main menu and click Setup gt Enter entire advanced setup tree gt User interface gt Settings protection and click the Enter password button Enter a password confirm it by typing it again and click OK This password will be required for any future modifications to ESET Smart Security settings ESET Smart Security Setup Protect setup parameters Settings can be protected with a password in order to prevent them from unauthorized modification by users Settings are not password protected Personal firewall a Rules and zones IDS and advanced options Application modification de Protocol filtering Connection view Antispam module Update Tools Log files Q
35. Internet and have problems connecting to the Internet 6 3 Email Email or electronic mail is a modern form of communication with many advantages It is flexible fast and direct Email played a crucial role in the proliferation of the Internet in the early 1990 s Unfortunately with their high level of anonymity email and the Internet leave room for illegal activities such as spamming Broadly categorized spam includes unsolicited advertisements hoaxes and proliferation of malicious software malware The inconvenience and danger to the user Is increased by the fact that the costs of sending are next to zero and authors of spam have many tools and sources available to acquire new email addresses In addition the volume and variety of spam makes it very difficult to regulate The longer you use your email address the higher the possibility of it ending up in a spam engine database Some hints for prevention If possible don t publish your email address on the Internet Only give your email address to trusted individuals If possible don t use common aliases with more complicated aliases the probability of tracking is lower Don t reply to spam that has already arrived in your inbox Be careful when filling out Internet forms be especially aware of checkboxes such as Yes want to receive information about in my inbox Use specialized email addresses e g one for your work one for communicatio
36. Objects Options Options V Signatures Cleani wi SEMS V Heuristics Extensions Other 4 Advanced heuristics J Adware Spyware Riskware 4 Potentially unwanted applications 17 4 1 5 3 Cleaning The cleaning settings determine the behavior of the scanner during the cleaning of infected files There are 3 levels of cleaning Nia ThreatSense engine parameter setup Objects Cleaning Options Extensions Other Cleaning level No cleaning Strict cleaning No cleaning Infected files are not cleaned automatically The program will display a warning window and allow the user to choose an action Default level The program will attempt to automatically clean or delete an infected file If it is not possible to select the correct action automatically the program will offer a choice of follow up actions The choice of follow up actions will also be displayed if a predefined action could not be completed Strict cleaning The program will clean or delete all infected files including archives The only exceptions are system files If it is not possible to clean them the user is offered an action to take in a warning window Warning In the Default mode the entire archive file is deleted only if all files in the archive are infected If the archive also contains legitimate files it will not be deleted If an infected archive file is detected in the Strict cleaning mode the entire archiv
37. a Setup cert S Antivirus and antispyware A Real time file system protection Real time file system proti Enable real time file system protection Email protection ThreatSense ameter setup npr ran enine pancier k Actions Additional ThreatSense parameters for newly created and modified files POPS V Runtime packers Web access protection Gi HTTP d V Self extracting archives On demand computer scai _ V Advanced heuristics Exdusions B Personal firewall Media to scan Scan on Rules and zones v Local drives File open i access IDS and advanced options ci Z Diskette Application modification de v Removable media File creation v Computer shutdown Protocol filtering S V Networks drives V File execution Connection view Antispam module Advanced setup i mamng J Optimized scanning tc sS Log files V Automatic real time file system protection startup Quarantine Scheduler X lt r 4 1 1 1 1 Media to scan By default all types of media are scanned for potential threats Local drives Controls all system hard drives Removable media Diskettes USB storage devices etc Network drives Scans all mapped drives We recommend that you keep the default settings and only modify them in specific cases such as when scanning certain media significantly slows data transfers 4 1 1 1 2 Scan on Event triggered scanning By default all files are scanned upon opening execution or creation We recommend
38. acew Setupw Tools Helpw On demand computer scan ESET Smart Security gives you the option to increase the security of your computer by running a manual scan gt Standard scan G Local disk scan o Custom scan G Selection of scan profile and targets to scan Scan setup Date and time of the last scan Last scan result Version of virus signature database used 8 10 2007 17 34 43 0 infected files 2577 20071008 3 Beginner s guide This chapter provides an initial overview of ESET Smart Security and its basic settings 3 1 Introducing user interface design modes The main window of ESET Smart Security is divided into two main sections The left column provides access to the user friendly main menu The main program window on the right predominantly serves to display information corresponding to the option selected in the main menu The following is a description of buttons within the main menu Protection status In a user friendly form it provides information about the protection status of ESET Smart Security If the Advanced mode is activated the status of all protection modules is displayed Click on a module to view its current status Computer scan This option allows the user to configure and launch the On demand computer scan Update Select this option to access the update module that manages updates to the virus signature database Setup Select this option to adjust your computer
39. ailable If During update is selected statistical information will be kept and submitted collectively during the next update ThreatSense Net Early Warning System Suspicious files Statistics Submission Statistics sasecceeenccssesscssssssssscssesesssessscscssssssnssesesssconsesssssnsssnsacsnsnesensnsssnsscsscsnscssnnssessasssnsnscesssssenes When to submit 0 As soon as possible During update Statistical information is anonymous and does not contain any personal or confidential information Submission 4 9 3 In this section you can choose whether files and statistical information will be submitted by means of ESET Remote Administrator or directly to ESET If you want to be sure that suspicious files and statistical information are delivered to ESET select the option By means of Remote Administrator or directly to ESET If this option is selected files and statistics are submitted by all available means Submission of suspicious files by means of Remote Administrator submits files and statistics to the remote administration server which will ensure their subsequent submission to ESET s virus labs If the option Directly to ESET is selected all suspicious files and statistical information are sent to ESET s virus lab directly from the program ThreatSense Net Early Warning System Suspicious files Statistics Submission Submission distribution D By means of
40. al number in incoming packets differs from the expected sequential number The packets with an unexpected sequential number are dismissed or saved in the buffer storage if they are present in the current communication window In the state of desynchronization both communication endpoints dismiss received packets This is the point when remote attackers are able to infiltrate and supply packets with a correct sequential number The attackers can even manipulate the communication with their commands or modify it some other way TCP Hijacking attacks aim to interrupt server client or peer to peer communications Many attacks can be avoided by using authentication for each TCP segment It is also advised to use the recommended configurations for your network devices 6 2 6 SMB Relay SMBRelay and SMBRelay2 are special programs able to carry out an attack against remote computers The programs take advantage of the Server Message Block file sharing protocol which is layered onto NetBIOS If a user shares any folder or directory within the LAN he or she most likely uses this file sharing protocol Within the local network communication password hashes are exchanged SMBRelay receives a connection on UDP port 139 and 445 relays the packets exchanged by the client and server and modifies them After connecting and authenticating the client is disconnected SMBRelay creates a new virtual IP address The new address can be accessed u
41. ar to be antispyware programs but in fact they are spyware programs themselves If there is a file detected as spyware on your computer it is advisable to delete it since it most likely contains malicious code 6 1 7 Potentially unsafe applications There are many legitimate programs which serve to simplify the administration of networked computers However in the wrong hands they may be misused for malicious purposes This is why ESET has created this special category Our clients now have the option to choose whether the antivirus system should or should not detect such threats Potentially unsafe applications is the classification used for commercial legitimate software This classification includes programs such as remote access tools password cracking applications and keyloggers a program recording each keystroke a user types If you find that there is a potentially unsafe application present and running on your computer and you did not install it please consult your network administrator or remove the application 6 1 8 Potentially unwanted applications Potentially unwanted applications are not necessarily intended to be malicious but may affect the performance of your computer in a negative way Such applications usually require consent for installation If they are present on your computer your system behaves differently Compared to the state before their installation The most significant changes are new
42. arantined files can also be restored to their original location Use the Restore feature for this purpose this is available from the context menu by right clicking on the given file in the quarantine window The context menu also offers the option Restore to which allows you to restore a file to a location other than the one from which it was deleted NOTE If the program quarantined a harmless file by mistake please exclude the file from scanning after restoring and send the file to ESET Customer Care 4 6 3 Submitting file from Quarantine If you have quarantined a suspicious file that was not detected by the program or if a file was incorrectly evaluated as infected e g by heuristic analysis of the code and subsequently quarantined please 2 send the file to ESET s virus lab To submit a file from quarantine right click the file and select Submit for analysis from the context menu ri MOJ ESET Smart Security ESET Smart Security Emex Userinterfacew Setupw Toolsw Helpw lv Protection status gt Q Computer scan k3 Update ior Setup t A Tools Quarantine Objects that cannot be cleaned are quarantined safely before being deleted Time Object name Size Reason 12 10 200 http www eicar org downloa 68 8 10 2007 http www eicar org downloa 308 C Userswista Document 20 9 2007 Eicar test file Eicar testovac s bor Add Restore Restore to C Test eica
43. arly messages can be classified as not spam If messages from the 22 Junk E mail folder are classified as not spam they are moved to their original folder Marking a message as not spam does not automatically add the sender address to the Whitelist 4 4 Updating the program Regular updating of the system is the basic premise for obtaining the maximum level of security provided by ESET Smart Security The Update module ensures that the program is always up to date This is done in two ways by updating the virus signature database and by updating all system components Information about the current update status can be found by clicking Update including the current version of the virus signature database and whether an update is required In addition the option to activate the update process immediately Update virus signature database is available as well as basic update setup options such as the user name and password to access ESET s update servers The information window also contains details such as the date and time of the last successful update and the number of the virus signature database This numeric indication is an active link to ESET s web site listing all signatures added within the given update ESET Smart Security ESET Smart Security Userinterfacew Setupw Toolsw Helpw lv Protection status Q Computer scan ea Update gt TO Setup t Tools Help and support k9 V
44. art Security is providing maximum protection for your computer Personal firewall Antispam module e Computer scan kd Update Setup t Tools Help and support Antivirus and antispyware Personal firewall Antispam module Number of blocked attacks 0 Version of virus signature database 2577 20071008 Display Advanced mode If the modules enabled are working properly they are assigned a green check If not a red exclamation point or orange notification icon is displayed and additional information about the module is shown in the upper part of the window A suggested solution for fixing the module is also displayed To change the status of individual modules click Setup in the main menu and click on the desired module 3 1 2 What to do if the program doesn t work properly If ESET Smart Security detects a problem in any of its protection modules it is reported in the Protection status window A potential solution to the problem is also offered here ole es C ESET Smart Security ESET Smart Security Userinterfacew Setupw Toolsw Helpw Maximum protection is not ensured Access to files email and Internet is not secured ai Protection status gt Antivirus and antispyware Personal firewall Antispam module Cy Computer scan ea Update i Setup t y Tools Help and support Antivirus protection is currently disabled Real time file system
45. ave If Strict cleaning is enabled an information window with no options available for infected objects is displayed 4 1 3 Web access protection Internet connectivity is a standard feature in a personal computer Unfortunately it has also become the main medium for transferring malicious code Because of this it is essential that you carefully consider your Web access protection We strong recommend that the Enable web access protection option is activated This option is located in Advanced Setup F5 gt Antivirus and antispyware protection gt Web access protection Setup Get B Antivirus and antispyware Web access protection Real time file system protectic Enable web access protection E Email protection ThreatSense engine parameter setup leg Web access protection On demand computer scan Exclusions Personal firewall Antispam module Update Tools User interface E Miscellaneous 4 m a gt 4 1 3 1 HTTP Web access protection s primary function is to monitor the communication between Internet browsers and remote servers according to the rules of the HTTP Hypertext Transfer Protocol protocol ESET Smart Security is by default configured to use the HTTP standards of most Internet browsers However the HTTP checking setup options can be partially modified in the section Web access protection gt HTTP In the HTTP filter Setup window you can enable or disable HTTP checking with th
46. ce the level of user interaction required Filtering can be performed in one of the three modes Automatic filtering mode is the default mode It is suitable for users who prefer easy and convenient use of the firewall with no need to define rules Automatic mode allows all outbound traffic for the given system and blocks all new connections initiated from the network side m Interactive filtering mode allows you to build a tailor made configuration for your Personal firewall When a communication is detected and no rule exists which applies to that communication a dialog window reporting an unknown connection will be displayed The dialog window gives the option of allowing or denying the communication and the decision to allow or deny can be remembered as a new rule for the Personal firewall If the user chooses to create a new rule at this time all future connections of this type will be allowed or blocked according to the rule m Policy based mode blocks all connections which are not defined by a specific rule that allows them This mode allows advanced users to define rules that permit only desired and secure connections All other unspecified connections will be blocked by the Personal firewall ESET Smart Security Setup Get Personal Firewall E Antivirus and antispyware B Personal Firewall Rules and zones IDS and advanced options Application modification detec Protocol Filtering Connection
47. ch data if submitted can easily be stolen and misused It should be noted that banks insurance companies and other legitimate companies will never request user names and passwords in an unsolicited email 6 3 4 Recognizing spam scams Generally there are a few indicators which can help you identify spam unsolicited emails in your mailbox If a message fulfils at least some of the following criteria it is most likely aspam message sender address does not belong to someone on your contact list you are offered a large sum of money but you have to provide a small sum first you are asked to enter under various pretenses data verification financial operations some of your personal data bank account numbers user names and passwords etc it is written in a foreign language you are asked to buy a product you are not interested in If you decide to purchase anyway please verify that the message sender is areliable vendor consult the original product manufacturer some of the words are misspelled in an attempt to trick your spam filter For example vaigra instead of viagra etc 6 3 4 1 Rules In the context of Antispam solutions and email clients rules are tools for manipulating email functions They consist of two logical parts 1 condition for example an incoming message from a certain address 2 action for example deletion of the message moving it to a specified folder The number and comb
48. completed using the following steps Open ESET Smart Security Advanced Setup and click Update Click Edit next to the Update server and add a new server using the UNC PATH format 25 Select this newly added server from the list of update servers NOTE For proper functioning the path to the Mirror folder must be specified as a UNC path Updates from mapped drives may not work 4 4 1 2 4 2 Troubleshooting Mirror update problems Depending on the method used to access the Mirror folder various types of problems may occur In most cases problems during an update from a Mirror server are caused by one or more of the following incorrect specification of the Mirror folder options incorrect authentication data to the Mirror folder incorrect configuration on local workstations attempting to download update files from the Mirror or by a combination of the reasons above Here we give an overview of the most frequent problems which may occur during an update from the Mirror ESET Smart Security reports an error connecting to Mirror server likely caused by incorrect specification of the update server network path to the Mirror folder from which local workstations download updates To verify the folder click the Windows Start menu click Run insert the folder name and click OK The contents of the folder should be displayed ESET Smart Security requires a user name and password likely caused by incorrect entry of authenticati
49. d in the list of known viruses virus signatures database Advanced heuristics Advanced heuristics comprise a unique heuristic algorithm developed by ESET optimized for detecting computer worms and trojan horses written in high level programming languages Due to advanced heuristics the detection intelligence of the program is significantly higher Adware Spyware Riskware This category includes software which collects various sensitive information about users without their informed consent This category also includes software which displays advertising material Potentially unsafe applications Potentially unsafe applications is the classification used for commercial legitimate software It includes programs such as remote access tools which is why this option is disabled by default Potentially unwanted applications Potentially unwanted applications are not necessarily intended to be malicious but they may affect the performance of your computer in a negative way Such applications usually require consent for installation If they are present on your computer your system behaves differently compared to the state before their installation The most significant changes include unwanted pop up windows activation and running of hidden processes increased usage of system resources changes in search results and applications communicating with remote servers ThreatSense engine parameter setup ex
50. der to quickly protect its customers The system allows for submission of new threats to ESET s virus laboratory where they are analyzed processed and added to the virus Signature databases Eg Setup ESET Smart Security ThreatSense Net Early Warning System Set parameters for ThreatSense reporting The ThreatSense Net Early Warning System is the best way to help ESET protect you and keep you informed about new and evolving threats This system can submit new threats to ESET s lab and provide feedback that can help protect your computer Enable ThreatSense Net Early Warning System Advanced setup For more information about the ThreatSense Net Early Warning System and to review our privacy statement read the program help file after installation By default the Enable ThreatSense Net Early Warning System check box is selected which will activate this feature Click Advanced setup to modify detailed settings for the submission of suspicious files The next step in the installation process is to configure the Detection of potentially unwanted applications Potentially unwanted applications are not necessarily intended to be malicious but can often negatively affect the behavior of the operating system These applications are often bundled with other programs and may be difficult to notice during the installation process Although these applications usually display a notification during installation they can easil
51. didendeemneneeeab tees 14 41 2 2 1 Appending tag messages to email body 14 41 2 3 Removing infiltrations ccccccccceecseeceeeeeeneeees 14 4 1 3 Web ACCESS DIOTOCUION reiser 14 41 3 1 FU eaen e A E E 14 41 311 Bl cked exclud d addresses ccs cthciidceniredeceveteerds 15 SNe UG OVS ONS ecaro erisensiidr rinaire inerek 15 4 1 4 COM DUCED SE Wi eane r N EAn Nie iS 41 4 1 MOS Ol Se an E E RE E TE Y 16 ALAL SEOTI SCA neii EAA 16 Atal SS 9 cs eee a E 16 41 4 2 Sa g e P E EE A E E E E TT 16 AS SONP eregi E a 16 4 1 5 ThreatSense engine parameters setup 608 16 4 1 5 1 OBJECTS SETUD irasara irrar ENA TaT 17 2 hoa O a T 17 ALSS CEN errai 18 e E e E E E 18 4 1 6 An infiltration is detected ccccecceeeeeeeeeeeeee ees 18 Personal firewall ccccsccceeeeeeeeeeeeeeeeeeneeaeneeaenenaenenas 19 4 2 1 PITCH MODES oncczacacestcrazaciainateanceaieadingeaccuseiedaes 19 4 2 2 Block all traffic disconnect network 068 19 4 2 3 Disable filtering allow all traffic cceeeeee cece eens 19 4 2 4 CONMPUMING and USING MUNES s oe dssnsxeasrarcenesecesareninasne 19 4 2 41 Creating new rules cs cisccsinaceatertetertederwestacertenstcaass 20 dA ECIN TUIGS ssis a a ts 20 4 2 5 CONMOUMIPS ZONOS aeron aa 20 4 2 6 Establishing connection detection 06 20 4 2 7 Ea E g E E NE E E I E E E 21 4 3 4 4 4 5 4 6 4 7 4 8 4 9 4 10 4 11 5 1 5 2
52. dresses from your email client are automatically added to the Whitelist as well as all other addresses marked by the user as safe The primary method used to detect spam Is the scanning of email message properties Received messages are scanned for basic Antispam criteria message definitions statistical heuristics recognizing algorithms and other unique methods and the resulting index value determines whether a message is Spam or not 21 The Bayesian filter is also utilized in filtering By marking messages as spam and not spam the user creates a database of words used in each of these respective categories The larger the database the more accurate the results it yields A combination of the above mentioned methods provides a high Antispam detection rate ESET Smart Security supports Antispam protection for Microsoft Outlook Outlook Express and Windows Mail 4 3 1 Self learning Antispam Self learning of Antispam is related to the previously mentioned Bayesian filter The importance of individual words changes during the learning process of marking individual messages as Spam or not spam Accordingly the more messages that are classified marked as Spam or not spam the more accurate the results obtained with the Bayesian filter will be Add known addresses to the whitelist to exclude messages from these addresses from filtering 4 3 1 1 Adding addresses to Whitelist Email addresses belonging to people whom the use
53. e excluded by default Microsoft Office OpenOffice The list of excluded files can be expanded if desired Contact email The contact email is sent along with suspicious files to ESET and may be used to contact you if further information about submitted files is required for analysis Please note that you will not receive a response from ESET unless more information is required 4 9 2 Statistics The ThreatSense Net Early Warning System collects anonymous information about your computer which is related to newly detected threats This information may include the name of the infiltration the date and time it was detected the ESET Smart Security version your computer s operating system version and the location setting The Statistics are normally delivered to ESET s Servers once or twice a day An example of a statistical package submitted utc time 2005 04 14 07 21 28 country Slovakia language ENGLISH osver 5 1 2600 NT engine 5417 Conponente 2 59 2 moduleid 0x4e4f4d41 filesize 28368 filename C Documents and Settings Administrator Local Settings Temporary Internet Files Content IE5 C14J8NS7 rdgFR1463 1 exe HHH HHH H H When to submit In the When to submit section you can define when the statistical info will be submitted If you choose to submit As soon as possible Statistical information will be sent immediately after it is created This setting is suitable if a permanent Internet connection is av
54. e option Enable HTTP checking You can also define the port numbers which are used by the system for the HTTP communication By default the port numbers 80 8080 and 3128 are used HTTP traffic on any port can be automatically detected and scanned by adding additional port numbers separated by acomma ESET Smart Security Setup B Antivirus and antispyware HTTP filter Real time file system protectic Setup _ gt Email protection J Enable HTTP checking Web access protection a On demand computer scan Exclusions Personal Firewall i Antispam module Update H Tools 4 User interface H Miscellaneous Ports used by the HTTP protocol delimited by a comma 80 8080 3128 41 3 1 Blocked excluded addresses The HTTP checking setup allows you to create user defined lists of Blocked and Excluded URL Uniform Resource Locator addresses Both dialog windows contain the buttons Add Edit Remove and Export allowing you to easily manage and maintain the lists of specified addresses If an address requested by the user is in the list of blocked addresses it will not be possible to access the address On the other hand addresses in the list of excluded addresses are accessed with no checking for malicious code In both lists the special symbols asterisk and question mark can be used The asterisk substitutes any character string and the question mark any symbol Particular ca
55. e will be deleted even if clean files are present 4 1 5 4 Extensions An extension is part of the file name delimited by a period The extension defines the type and content of the file This section of the ThreatSense parameter setup lets you define the types of files to scan pa ThreatSense engine parameter setup Objects Extensions Options Cleaning Extensions F Scan all files Files with the extensions listed below will not be scanned for threats Extension Do not scan extensionless files By default all files are scanned regardless of their extension Any extension can be added to the list of files excluded from scanning If the Scan all files option is unchecked the list changes to show all currently scanned file extensions Using the Add and Remove buttons you can enable or prohibit scanning of desired extensions To enable scanning of files with no extension select the Scan extensionless files option Excluding files from scanning has its purpose if the scanning of certain file types prevents the program using the extensions to run properly For example it may be advisable to exclude the edb eml and tmp extensions when using the MS Exchange Server 4 1 6 An infiltration is detected Infiltrations can reach the system from various entry points web pages shared folders via email or from removable computer devices USB external disks CDs DVDs diskettes etc
56. ed repeatedly for future scans navigate to Advanced setup F5 gt On demand computer scan Click the Profiles button on the right to display the list of existing scan profiles and the option to create a new one The following ThreatSense engine parameters setup describe each parameter of the scan setup This will help you create a scan profile to fit your needs Example Suppose that you want to create your own scan profile and the configuration assigned to the profile Smart scan is partially suitable But you don t want to scan runtime packers or potentially unsafe applications and you also want to apply Strict cleaning From the Configuration profiles window click the Add button Enter the name of your new profile in the Profile name field and select Smart scan from the Copy settings from profile drop down menu Then adjust the remaining parameters to meet your requirements EE es Profile name New profile Copy settings from profile Cancel 4 1 5 ThreatSense engine parameters setup ThreatSense is the name of the technology consisting of complex threat detection methods This technology is proactive which means it also provides protection during the early hours of the spread of a new threat It uses a combination of several methods code analysis code emulation generic signatures virus signatures which work in concert to significantly enhance system security The scanning engine is capable of controlling several da
57. ersedes the Integrated Windows Firewall it also interacts with the Windows Security Center so the user is always informed about his security status ESET Smart Security installation turns off the windows firewall by default allow file modification of signed applications Antispam ESET Antispam filters unsolicited email and therefore increases the security and comfort of electronic communication Feature Description Incoming Mail Scoring All Incoming mail is assigned a rating ranging from O a message is not spam to 100 a message is spam and transferred accordingly into the Junk Mail folder or into a custom folder created by the user Parallel scanning of incoming emails is possible Supports a variety of scanning techniques Bayes analysis Rule based scanning Global fingerprint database check Full integration with email clients Antispam protection is available to users of Microsoft Outlook Outlook Express and Windows Mail clients Manual spam selection is available There is an option to manually check uncheck email as spam 1 2 System requirements For seamless operation of ESET Smart Security and ESET Smart Security Business Edition the system should meet the following hardware and software requirements ESET Smart Security Windows 2000 XP 400 MHz 32 bit 64 bit x86 x64 128 MB RAM of system memory 35 MB available space Super VGA 800 x 600
58. etup tree structure First proxy server settings can be configured under Miscellaneous gt Proxy server Specifying the proxy server at this level defines global proxy server settings for all of ESET Smart Security Parameters here will be used by all modules requiring connection to the Internet To specify proxy server settings for this level select the Use proxy server check box and then enter the address of the proxy server into the Proxy server field along with the Port number of the proxy server ESET Smart Security Setup Get Proxy server Antivirus and antispyware Personal firewall Antispam module Update Tools User interface Miscellaneous Proxy server Licenses Remote administration Email client integration V Use proxy server Proxy server Port 3128 goccesececosococsecosococsecesocecoseccesccocesecocsesesocecscsesesocossesesececscseseseg Koeoeosodihieosscoosocooceceocoocoocceciceososeccscososcsecocooooseeocccoosesoococooosof User name TF F Password Detect proxy server If Communication with the proxy server requires authentication select the Proxy server requires authentication check box and enter a valid User name and Password into the respective fields Click the Detect proxy server button to automatically detect and insert proxy server settings The parameters specified in Internet Explorer will be copied Please note that this feature does not retrieve authe
59. f_ your_server 2221 To do this follow the steps below Open ESET Smart Security Advanced Setup and click the Update branch Click Edit to the right of the Update server drop down menu and add a new server using the following format http 1P_ address_of_your_server 2221 Select this newly added server from the list of update servers Accessing the Mirror via system shares First a shared folder should be created on a local or a network device When creating the folder for the Mirror it is necessary to provide write access for the user who will save update files to the folder and read access for all users who will update ESET Smart Security from the Mirror folder Next configure access to the Mirror in the Advanced update setup section the Mirror tab by disabling the Provide update files via internal HTTP server option This option is enabled by default in the program install package If the shared folder is located on another computer in the network you must specify authentication data in order to access the other computer In order to specify authentication data open ESET Smart Security Advanced Setup F5 and click the Update branch Click the Setup button and then click the LAN tab This setting is the same as for updating as described in the chapter Connecting to LAN After the Mirror configuration is complete proceed to the workstations and set UNC PATH as the update server This operation can be
60. g of all communication If selected all of the Personal firewalls filtering options are turned off and all incoming and outgoing connections are permitted Where the network is concerned it has the same effect as no firewall being present 4 2 4 Configuring and using rules Rules represent a set of conditions used to meaningfully test all network connections and all actions assigned to these conditions In Personal firewall you can define what action to take if a connection defined by a rule is established To access the rule filtering setup navigate to Advanced setup F5 gt Personal firewall gt Rules and zones To display the current configuration click Setup in the Zone and rule editor section if the Personal firewall is set to Automatic filtering mode these settings are not available ESET Smart Security Setup Get Rules and zones Antivirus and antispyware Personal Firewall Rules and zones IDS and advanced options Application modification detec Protocol Filtering Connection view Antispam module Update E Tools H User interface 4 Miscellaneous Trusted zone 4 Trusted zone is a group of computers to which this computer is visible An example of a Trusted zone is a home or office network Do not display dialog with Trusted zone settings when changes in the network adapter settings are detected e g change of IP address Zone and rule editor Rules define how t
61. he Personal Firewall handles incoming and outgoing network connections Information displayed in the rule editor Information displayed about the application Description z Rules to display User and predefined rules Z 4 m In the Zone and rule setup window an overview of either rules or zones is displayed based on the currently selected tab The window is divided into two sections The upper section lists all rules in a Shortened view The lower section displays details about the rule currently selected in the upper section At the very bottom are the buttons New Edit and Delete which allow the user to configure rules If taking into account the direction of communication connections can be divided into incoming and outgoing connections Incoming connections are initiated by a remote computer attempting to establish connection with the local system Outgoing connections work in the opposite way the local side contacts a remote computer Ifa new unknown communication is detected you must carefully consider whether to allow or deny it Unsolicited unsecured or totally unknown connections pose a security risk to the system If such a connection is established we recommend that you pay particular attention to the remote side and the application attempting to connect to your computer Many infiltrations try to obtain and send private data or download other malicious applications to the host workstations
62. he Trusted zone to allow Sharing Click Setup gt Personal firewall gt Change the protection mode of your computer in the network A window will be displayed allowing you to configure the settings of your computer protection mode in the actual network zone ESET Smart Security ESET Smart Security lees Userinterfacew Setupw Toolsw Helpw mM Protection status Q Computer scan Personal firewall Configuration of computer protection against unauthorized network access z k Update Network traffic filtering G Enabled Block all network traffic disconnect network G Disable filtering allow all traffic Setup Antivirus and antispyware Ce Interactive filtering mode vY Enabled Personal firewall ates Switch to automatic filtering mode Antispam module Configure rules and zones t Tools Help and support Change the protection mode of your computer in the network G Advanced Personal firewall setup Display Advanced mode Trusted Zone detection is performed after installation of ESET Smart Security and whenever the computer is connected to a new network Therefore there is no need to define the Trusted zone in most cases By default there is a dialog window displayed upon detection of anew zone which allows you to set the protection level for that zone Eam Change the protection mode of your computer in the network Choose the desired protection
63. he Web browser feature can establish control of port communications regardless of the connection parameters Setup Gert Internet browsers ESET Smart Security Antivirus and antispyware Real time file system protecti To increase security we recommend that you mark any application used as an Internet Email protection browser by ticking the appropriate box If an application is not marked as a web browser data Microsoft Outlook transfer may not be scanned Actions To resolve performance or compatibility problems you can exclude applications From content E POPS Filtering by putting a cross in the appropriate box Web access protection Note This setting should only be applied if you are sure that the data transmitted by the HTTP application is safe Do not exclude web browsers or email clients Blocked addresses Excluded addresses oO C Program Files ESET ESET Smart Securityequi exe al C Program Files Internet Explorer iexplore exe oO E C Windows System32 svchost exe Active mode On demand computer scan Exclusions 6 Personal firewall Antispam module Update 4 Tools H User interface 4 Miscellaneous The list of applications marked as browsers is accessible directly from the Web browsers submenu of the HTTP branch This section also contains the submenu Active mode which defines the checking mode for Internet browsers The Active mode is useful because
64. hnique enabling acceptance of messages from all users not present on such a list There are two types of blacklist It is possible for users to create their own blacklist in their Antispam program On the other hand many professional regularly updated blacklists created by specialized institutions can be found on the Internet Blacklist is based on the opposite principle to that of whitelist It is essential to use blacklists to successfully block spam but they are very dificult to maintain since new items to be blocked appear every day We recommended that you use both the Whitelist and Blacklist to filter out spam more effectively 6 3 4 5 The server side control The server side control is a technique for identifying mass spam email based on the number of received messages and the reactions of users Each message leaves a unique digital footprint on the server based on the content of the message In fact it is a unique ID number which tells nothing about the content of the e mail Two identical messages will have identical footprints while different messages will have different footprints Ifa message is marked as spam its footprint is sent to the server If the server receives more identical footprints corresponding to a certain spam message the footprint is stored at the spam footprints database When scanning Incoming messages the program sends the footprints of the messages to the server The server returns information
65. ic or Policy based mode is activated the Personal firewall will perform predefined actions with no user intervention The interactive mode displays an informational window which reports detection of anew network connection supplemented with detailed information about the connection The user can opt to allow the connection or refuse block it If you repeatedly allow the same connection in the dialog window we recommend that you create a new rule for the connection To do this select the Remember action option Create rule and save the action as a new rule for the Personal firewall If the firewall recognizes the same connection in the future it will apply the existing rule FSET Smart Security Inbound traffic Trusted zone A remote computer from a Trusted zone is attempting to communicate with an application running on this computer Do you wish to allow this communication i E Host Process for Windows Services Publisher Remote computer wista pd fe80 60805 5201 fd f b509 Microsoft Windows Local port 5355 lmnr Remember action create rule L Temporarily remember action for the process Allow Show advanced options Please be careful when creating new rules and only allow connections which are secure If all connections are allowed then the Personal firewall fails to accomplish its purpose These are the important parameters for connections m Remote side Only allow connections to trusted and known addres
66. ile check after user logon Automatic startup file check after successful update of the virus signature database To edit the configuration of an existing scheduled task both default and user defined right click on the task and click Edit or select the desired task you wish to modify and click the Edit button 4 5 1 Purpose of scheduling tasks Scheduler manages and launches scheduled tasks with predefined configuration and properties The configuration and properties contain information such as the date and time as well as specified profiles to be used during execution of the task 4 5 2 Creating new tasks To create a new task in Scheduler click the Add button or right click and select Add from the context menu Five types of scheduled tasks are available Run external application Log maintenance System startup file check On demand computer scan Update Ad dta sk Scheduled task Aun extemal application fle check More information about task scheduling Back Since On demand computer scan and Update are the most frequently used scheduled tasks we will explain how to add a new update task From the Scheduled task drop down menu select Update Click Next and enter the name of the task into the Task name field Select the frequency of the task The following options are available Once Repeatedly Daily Weekly and Event triggered Based on the frequency selected you will be prom
67. ination of rules varies with the Antispam solution These rules serve as measures against spam unsolicited email Typical examples 1 condition An incoming email contains some of the words typically seen in spam messages 2 action Delete the message 1 condition An incoming email contains an attachment with a exe extension 2 action Delete the attachment and deliver the message to the mailbox 1 condition An incoming message arrives from your employer 2 action Move the message to the Work folder We recommend that you use a combination of rules in Antispam programs In order to facilitate administration and to more effectively filter spam unsolicited email 6 3 4 1 Bayesian filter Bayesian spam filtering is a very effective form of email filtering used by almost all Antispam products It is able to identify unsolicited email with a high degree of accuracy The Bayesian filter can work on a per user basis 38 The functionality is based on the following principle The learning process takes place in the first phase The user manually marks a sufficient number of messages as legitimate messages or as Spam normally 200 200 The filter analyzes both categories and learns for example that spam usually contains words rolex or viagra and legitimate messages are sent by family members or from addresses in the user s contact list Provided that a greater number of messages was processed the Bayesian filter i
68. ion about the threat level of a given email sender The options for this functionality are available through Advanced setup gt Antivirus and antispyware protection gt Email protection The program can Append tag messages to received and read mail as well as Append tag messages to sent mail Users also have the ability to decide whether tag messages should be appended to all email to infected email only or not at all ESET Smart Security also allows the user to append messages to the original subject of infected messages To enable appending to the subject select the options Append note to the subject of received and read infected email and Append note to the subject of sent infected email The content of the notifications can be modified in the Template field added to the subject of infected email The above mentioned modifications can help to automate the process of filtering infected email as it allows you to filter email with a specific subject if supported in your email client to a separate folder 4 1 2 3 Removing infiltrations If an infected email message is received an alert window is displayed The alert window shows the sender name the email and name of the infiltration In the lower part of the window the options Clean Delete or Leave are available for the detected object In almost all cases we recommend that you select either Clean or Delete In special situations when you wish to receive the infected file select Le
69. ion to the default update tasks you can create new update tasks with a user defined configuration For more details about creating and configuring update tasks see the chapter Scheduler 4 5 Scheduler Scheduler is available if the Advanced mode in ESET Smart Security is activated Scheduler can be found in the ESET Smart Security main menu under Tools Scheduler contains a summary list of all scheduled tasks and their configuration properties such as the predefined date time and scanning profile used 26 i ESET Smart Security eoe ESET Smart Security Userinterfacew Setupw Toolsw Helpw M Protection status Scheduler Planner Configuration of scheduled tasks running at specified times and their properties Q Computer scan E Name Task Launch time Settings Last run ea Update Regular au Update Task will be r No specific s 8 10 2007 V Automatic Update Dial up conn No specifics s b T e Ne Setup a Automatic Update User logon No specific s x V Automatic System startu User logon 5 V Automatic System startu Successful u t Tools Log files Quarantine Scheduler gt G Help and support Open in a new window Display Advanced mode By default the following scheduled tasks are displayed in Scheduler Regular automatic update Automatic update after dial up connection Automatic update after user logon Automatic startup f
70. irus signature database is up to date Keeping the virus signature database up to date ensures maximum protection gt Update virus signature database G Update is not necessary the virus signature database is current User name and Password setup G 8 10 2007 10 44 23 2577 20071008 Last successful update Version of virus signature database Display Advanced mode NOTE The User name and Password is provided by ESET after purchase of ESET Smart Security 4 4 1 Update setup The update setup section specifies the update source information such as the update servers and authentication data for these servers By default the Update server field is set to Choose automatically This value ensures that the update files will automatically be downloaded from the ESET server with the least network traffic load The update setup options are available from the Advanced Setup F5 tree under Update ESET Smart Security Selected profile H Antivirus and antispyware Personal Firewall My profile X Antispam module Update settings for selected profile Update H Tools Update server User interface Choose automatically X l Edit Miscellaneous User name Password essbeta eeccece Advanced update setup Clear update cache Cancel Default The list of currently existing update servers is accessible via the Update server drop down menu To add a new update se
71. ish to know which files have been sent for analysis and confirm the submission select the Ask before submitting option 30 ThreatSense Net Early Warning System x Suspicious files Statistics Submission Suspicious files D Do not submit for analysis D Ask before submitting When to submit D As soon as possible During update Exclusion filter Mask mi a O oO Contact email optional If you don t want any files to be submitted select Do not submit for analysis Note that not submitting files for analysis does not affect submission of statistical information to ESET Statistical information is configured in its own setup section described in the next chapter When to submit Suspicious files will be sent to ESET s labs for analysis as Soon as possible This is recommended if a permanent Internet connection Is available and suspicious files can be delivered without delay The other option Is to submit suspicious files During update If this option is selected suspicious files will be collected and uploaded to the Early Warning System servers during an update Exclusion filter Not all files have to be submitted for analysis The Exclusion filter allows you to exclude certain files folders from submission For example it may be useful to exclude files which may carry potentially confidential information such as documents or spreadsheets The most common file types ar
72. mode of your computer in the network Subnet 192 168 0 0 255 255 0 0 m O Strict protection lt Your computer will not be visible to other computers in the network fe g Your shared Folders or printers will not be visible From other computers in the network This mode is suitable for wireless connection Your computer will be visible to other computers in the network fe g wour shared Folders or printers will be visible from other computers in the network This mode is suitable for home or office networks cL Advanced settings Warning An incorrect trusted zone configuration may pose a security risk to your computer NOTE By default workstations from a Trusted zone are granted access to shared files and printers incoming RPC communication Is enabled and remote desktop sharing Is also available 3 4 Proxy server setup If you use a proxy server to mediate connection to the Internet on a system using ESET Smart Security it must be specified in Advanced Setup F5 To access the Proxy server configuration window click Miscellaneous gt Proxy server from the Advanced Setup tree Select the Use proxy server check box and enter the IP address and port of the proxy server along with its authentication data Proxy server setup 4 proxy server is used as a mediator in communication between the user s computer and the Internet IF you want ESET Smart Security to use a proxy server please Fill in the
73. mputer for infiltrations From a security point of view it is essential that computer scans are not just run when an infection is suspected but regularly as part of routine security measures Regular scanning provides detection of infiltrations which were not detected by the real time scanner at the time they were saved to the disk This can happen if the real time scanner was disabled at the time of infection or if the virus signature database is obsolete We recommend that you run an On demand scan at least once or twice a month Scanning can be configured as a scheduled task through Tools gt Scheduler 15 4 1 4 1 Type of scan Two types are available The Standard scan quickly scans the system with no need for further configuration of the scan parameters The Custom scan allows the user to select any of the predefined scan profiles as well as choose scan objects from the tree structure ESET Smart Security ESET Smart Security User interface Setupw Toolsw Helpw l On demand computer scan ESET Smart Security gives you the option to increase the security of your computer by running a manual scan lv Protection status Q Computer scan gt a Update s3 Setup t A Tools Help and support o Standard scan G Local disk scan gt Custom scan G Selection of scan profile and targets to scan Scan setup 8 10 2007 17 34 43 0 infected files 2577 20071008
74. n hours of their release in some cases even in minutes This ability to replicate independently and rapidly makes them more dangerous than other types of malware such as viruses A worm activated in a system can cause a number of inconveniences It can delete files degrade system performance or even deactivate some programs The nature of a computer worm qualifies itas a means of transport for other types of infiltrations If your computer is infected with a computer worm we recommend that you delete infected files because they likely contain malicious code Examples of well known worms are Lovsan Blaster Stration Warezov Bagle and Netsky 6 1 3 Trojan horses Historically computer trojan horses have been defined as a class of infiltrations which attempt to present themselves as useful programs thus tricking users into letting them run But it is important to note that this was true for trojan horses in the past today there is no longer a need for them to disguise themselves Their sole purpose is to infiltrate as easily as possible and accomplish their malicious goals Trojan horse has become a very general term describing any infiltration not falling under any specific class of infiltration Since this is a very broad category it is often divided into many subcategories The most widely known are downloader a malicious program with the ability to download other infiltrations from the Internet dropper
75. n with your friends etc From time to time change your email address Use an Antispam solution 6 3 1 Advertisements Internet advertising is one of the most rapidly growing forms of advertising Email advertising uses email as a means of contact Its main marketing advantages are zero costs high level of directness and effectiveness what s more messages are delivered almost immediately Many companies use email marketing tools to effectively communicate with their current and prospective customers This means of advertising is legitimate since the user may be interested in receiving commercial information about some products But the fact is that many companies send unsolicited bulk commercial messages In such cases email advertising crosses the line and becomes spam The amount of unsolicited commercial e mail has become a real problem since it shows no signs of abating Authors of unsolicited email naturally try to masquerade spam as legitimate messages On the other hand legitimate advertising in large quantities may cause negative reactions 6 3 2 Hoaxes A hoax is a message spread across the Internet Usually it is sent via email and sometimes via communication tools like ICQ and Skype The message itself is often a joke or Urban Legend Computer Virus hoaxes try to generate fear uncertainty and doubt FUD in the recipients bringing them to believe that there is an undetectable virus deleting files and retrieving pas
76. nal firewall Please select a filtering mode Automatic mode The Personal firewall will automatically evaluate all network communications This will allow all standard outgoing connections and block all non nitiated incoming connections This mode is suitable for most users Automatic mode is recommended for the majority of users All standard outgoing connections are enabled automatically analyzed using predefined settings and unsolicited incoming connections are automatically blocked Interactive mode is suitable for advanced users Communications are handled by user defined rules If there is no rule defined for a communication the program asks the user to allow or deny the communication Policy based mode evaluates communications based on predefined rules created by the administrator If there is no rule available the connection is automatically blocked and the user sees no warning message We recommend that you only select the policy based mode if you are an administrator who intends to configure network communication The last step shows a window requiring your consent to install 2 3 Using original settings If you reinstall ESET Smart Security the Use current settings option is displayed Select this option to transfer setup parameters from the original installation to the new one Installation mode If you wish to reinstall the program preserving the current settings leave this checkbox checked To reins
77. nce or disrupting your computer 1 1 What s new The long time development experience of our experts is demonstrated by the entirely new architecture of the ESET Smart Security program which guarantees maximum detection with minimum system requirements The complex security solution contains modules with several advanced options The following list offers you a brief overview of these modules Antivirus amp antispyware This module is built upon the ThreatSense scanning core which was used for the first time in the award winning NOD 32 Antivirus system The ThreatSense core is optimized and improved with the new ESET Smart Security architecture Feature Description The antivirus system now intelligently cleans and deletes most of the detected infiltrations without requiring user intervention Computer scanning can be launched in the background without slowing down performance Core optimization processes keep the size of update filles smaller than in version 2 7 Also the protection of update files against damage has been improved It is now possible to scan incoming mail not only in MS Outlook but also in Outlook Improved Cleaning Background Scanning Mode Smaller Update Files Popular EMail Client protection Express and Windows Mail Direct access to file systems for high speed l and throughput Variety of Other l Blocking access to infected files Minor Improvements Optimiza
78. nd you ll still get the best protection that we can offer 29 You can configure the Early Warning System to submit anonymous information about new threats and where the new threatening code is contained ina single file This file can be sent to ESET for detailed analysis Studying these threats will help ESET update its threat detection capabilities The ThreatSense Net Early Warning System will collect information about your computer related to newly detected threats This information may include a sample or copy of the file in which the threat appeared the path to that file the file name information about the date and time the process by which the threat appeared on your computer and information about your computer s operating system Some of this information may include personal information about the user of the computer such as user names in a directory path etc While there is a chance that this may occasionally disclose some information about you or your computer to our threat lab at ESET this information will not be used for ANY purpose other than to help us respond immediately to new threats By default ESET Smart Security is configured to ask before submitting suspicious files for detailed analysis to ESET s threat lab It should be noted that files with certain extensions such as doc or xls are always excluded from sending should a threat be detected in them You can also add other extensions if there are particular files
79. nd zones 4 E V Local drives V File open Diske IDS and advanced options Zs a PSIH Application modification de V Removable media V File creation V Computer shutdown Protocol filtering V Networks drives V File execution Connection view Antispam module Advanced setup oor fe V Optimized scanning B s Log files V Automatic real time file system protection startup Quarantine Scheduler X 4 m If Real time protection does not detect and clean infiltrations Make sure that no other antivirus programs are installed on your computer If two real time protection shields are enabled at the same time they may conflict with each other We recommend that you uninstall any other antivirus programs on your system Real time protection does not start If real time protection is not initiated at system startup and the Automatic real time file system protection startup option is enabled it may be due to conflicts with other programs If this is the case please consult ESET s Customer Care specialists 4 1 2 Email protection Email protection provides control of email communication received through the POP3 protocol Using the plug in program for Microsoft Outlook ESET Smart Security provides control of all communications from the email client POP3 MAPI IMAP HTTP When examining incoming messages the program uses all advanced scanning methods provided by the ThreatSense scanning engine This means that detection
80. nections to server min 5 Proxy server W Remote Administrator server requires authentication Licenses Remote administration Email client integration Password The Setup window allows you to activate the remote administration mode by first selecting the Connect to Remote Administration server check You can then access the other options described below Server address Network address of the server where the remote administration server is installed Port This field contains a predefined server port used for connection We recommend that you leave the predefined port setting of 2222 Interval between connections to server min This designates the frequency with which ESET Smart Security will connect to the ERA server to send out the data In other words information is sent at the time intervals defined here If it is set to 0 information will be submitted every 5 seconds Remote Administrator requires authentication Allows you to enter a password for connecting to the remote administration server if required Click OK to confirm changes and apply the settings ESET Smart Security will use these settings to connect to the remote server 3 4 11 License The License branch allows you to manage the license keys for ESET Smart Security and other ESET products such as ESET Remote Administrator ESET NOD32 for Microsoft Exchange etc After purchase license keys are delivered along with your User name
81. new server can be added The list of existing update servers is accessible via the Update server drop down menu To add a new update server click Edit in the Update settings for selected profile section and then click the Add button 4 4 1 2 Advanced update setup To view the Advanced update setup click the Setup button Advanced update setup options include configuration of Update Mode HTTP Proxy LAN and Mirror 4 4 1 2 Update mode The Update mode tab contains options related to the program component update In the Program component update section three options are available Never update program components Always update program components Ask before downloading program components Selecting the option Never update program components ensures that after a new program component update has been issued by ESET it will not be downloaded and no program component update will actually take place on the given workstation The Always update program components option means that program component updates will be performed each time a new update is available on ESET s update servers and that program components will be upgraded to the downloaded version Select the third option Ask before downloading program components to ensure that the program will ask the user to confirm downloading of program component updates at the moment such updates are available In this case a dialog window containing information about the available pr
82. ng 4 1 1 5 What to do if the real time protection does not work In the next chapter we describe problem situations that may arise when using real time protection and how to troubleshoot them Real time protection is disabled If real time protection was inadvertently disabled by a user it needs to be reactivated To reactivate real time protection navigate to Setup gt Antivirus and antispyware and click Enable in the Real time file system protection section of the main program window If real time protection is not initiated at system startup it is probably due to the disabled option Automatic real time file system protection startup To enable this option navigate to Advanced Setup F5 and click Real time file system protection in the Advanced Setup tree In the Advanced setup section at the bottom of the window make sure that the Automatic real time file system protection startup check box is selected ESET Smart Security Setup Get E Antivirus and antispyware a Real time file system protection Real time file system proti V Enable real time file system protection Email protection Roe a ed aie pao ee Actions Additional ThreatSense parameters for newly created and modified files POP3 V Runtime packers Web access protection ce Gi HTTP d V Self extracting archives On demand computer scar S V Advanced heuristics Exdusions B Personal firewall Media to scan Scan on Rules a
83. ning Options Cleaning level No cleaning th Strict cleaning Extensions Other 4 1 1 3 When to modify the real time protection configuration Real time protection is the most essential component of maintaining a secure system Therefore please be careful when modifying its parameters We recommend that you only modify its parameters in specific cases For example if there is a conflict with a certain application or real time scanner of another antivirus program After installation of ESET Smart Security all settings are optimized to provide the maximum level of system security for users To restore the default settings click the Default button located at the bottom right of the Real time file system protection window Advanced Setup gt Antivirus and antispyware gt Real time file system protection 4 1 1 4 Checking real time protection To verify that real time protection is working and detecting viruses use a test file from eicar com This test file is a special harmless file detectable by all antivirus programs The file was created by the EICAR company European Institute for Computer Antivirus Research to test the functionality of antivirus programs The file eicar com is available for download at http www eicar org download eicar com NOTE Before performing a real time protection check it is necessary to disable the firewall If the firewall is enabled it will detect the file and prevent test files from downloadi
84. ntication data User name and Password they must be supplied by the user Proxy server settings can also be established within the Advanced update setup Update branch of the Advanced Setup tree This setting applies for the given update profile and is recommended for laptops as they often receive virus signature updates from different locations For more information about this setting see Section 4 4 Updating the system Connection through a proxy server FPTORP Server User name 5 2 Export import settings Export and import of the current configuration of ESET Smart Security is available in Advanced mode under Setup Both export and import utilize the xml file type Export and import are useful if you need to back up the current configuration of ESET Smart Security in order to be able to use it later for whatever reason The export settings option will also be appreciated by those who want to use their favorite configuration of ESET Smart Security on multiple systems they just need to import their xml file ea The current configuration of ESET Smart Security can be saved to an XML file and restored at a later time when needed Import and export settings Import and export C Export settings File name 5 2 1 Export settings Export of configuration is very easy If you want to save the current configuration of ESET Smart Security click Setup gt Import and export settings
85. of malicious programs takes place even before being matched against the virus signature database Scanning of POP3 protocol communications is independent of the email client used 4 1 2 1 POP3 checking The POP3 protocol is the most widespread protocol used to receive email communication in an email client application ESET Smart Security provides protection of this protocol regardless of the email client used The module providing this control is automatically initiated at operating system startup time and is then active in memory For the module to work correctly please make sure it is enabled POP3 checking is performed automatically with no need for reconfiguration of the email client By default all Communication on port 110 is scanned but other communication ports can be added if necessary Port numbers must be delimited by a comma Encrypted communication is not controlled ESET Smart Security Setup Ger Antivirus and antispyware POP3 filter Real time file system protectic Setup Email espe PA Z Enable email checking Mi knki T Outono Ports used by the POP3 protocol delimited by a comma Email clients 110 Compatibility H Web access protection On demand computer scan Exclusions H Personal firewall Antispam module Update Tools H User interface H Miscellaneous 4 um Cancel Default 4 1 2 1 1 Compatibility Certain email programs may experience problems with POP3 filtering e g
86. ogram component updates will be displayed with the option to confirm or refuse it If confirmed updates are downloaded and new program components will be installed The default option for a program components update is Ask before downloading program components Advanced setup Update mode HTTP Proxy Program component update D Never update program components D Always update program components Restart alter program component upgrade 5 Never restart computer Offer computer restart if necessary lf necessary restart computer without notifying After installation of a program component update it is necessary to restart the system In order to provide full functionality of all modules The section Restart after program component upgrade allows you to select one of the following three options Never restart computer Offer computer restart if necessary If necessary restart computer without notifying The default option for restarting is Offer computer restart if necessary Selection of the most appropriate options for program 23 component updates within the Update mode tab depends on each individual workstation since that is where these settings are to be applied Please be aware that there are differences between workstations and Servers e g restarting the server automatically after a program upgrade could cause serious damage 4 4 1 2 2 Proxy server To access the proxy server setup options for a
87. on data User name and Password in the update section The User name and Password are used to grant access to the update server from which the program will update Itself Make sure that the authentication data is correct and entered in the correct format For example Domain User name or Workgroup User name plus the corresponding Passwords If the Mirror server is accessible to Everyone please be aware that this does not mean that just any user is granted access Everyone does not mean any unauthorized user it just means that that the folder is accessible for all domain users As a result if the folder is accessible to Everyone a domain user name and password will still need to be entered in the update setup section ESET Smart Security reports an error connecting to the Mirror server communication on the port defined for accessing the HTTP version of the Mirror is blocked 4 4 2 How to create update tasks Updates can be triggered manually by clicking Update virus signature database in the information window displayed after clicking Update from the main menu Updates can also be run as scheduled tasks To configure a scheduled task click Tools gt Scheduler By default the following tasks are activated in ESET Smart Security Regular automatic update Automatic update after dial up connection Automatic update after user logon Each of the aforementioned update tasks can be modified to meet your needs In addit
88. on protocol m Ruleapplied or name of worm if identified m Application involved A thorough analysis of this data can help detect attempts to compromise system security Many other factors indicate potential security risks and allow the user to minimize their impact too frequent connections from unknown locations multiple attempts to establish connections unknown applications communicating or unusual port numbers used 4 3 Antispam protection Nowadays unsolicited email spam ranks among the greatest problems of electronic communication It represents up to 80 percent of all email communication Antispam protection serves to protect against this problem Combining several very efficient principles the Antispam module provides superior filtering Codae ff SS ESET Smart Security ESET Smart Security Userinterfacew Setupw Toolsw Helpw Protection status Antispam module Configuration of the Antispam module for filtering unsolicited email Computer scan k3 Update Email protection G v Enabled Disable Reset antispam counters Setup Antivirus and antispyware Whitelist Personal firewall Blacklist Antispam module gt Advanced antispam module setup t Tools Help and support Display Advanced mode One important principle in spam detection is the ability to recognize unsolicited email based on predefined trusted whitelist and Spam addresses blacklist All ad
89. on which footprints correspond to messages already marked by users as spam
90. onfiguration options such as the way update files will be accessed and the update path to the mirrored files The methods of Mirror activation are described in detail in the next chapter Variants of accessing the Mirror For now note that there are two basic variants of accessing the Mirror the folder with update files can be presented as a Mirror as a Shared network folder ora Mirror as an HTTP Server The folder dedicated to storing update files for the Mirror is defined in the Folder to store mirrored files section Click Folder to browse for a desired folder on the local computer or shared network folder If authorization for the specified folder is required authentication data must be supplied in the User name and Password fields The User name and Password should be entered in the format Domain User or Workgroup User Please remember to supply the corresponding passwords When specifying detail Mirror configuration you can also specify the language versions for which you want to download update copies Language version setup Is accessible in the section Files Available versions 4 4 1 2 4 1 Updating from the Mirror There are two basic methods of configuring the Mirror the folder with update files can be presented as the Mirror as a shared network folder or the Mirror as an HTTP Server Accessing the Mirror using an internal HTTP server This configuration is the default specified in the predefined program
91. onfigure your proxy server settings select use a proxy server and click Next Enter the IP address or URL of your proxy server in the Address field In the Port field specify the port where the proxy server accepts connections 3128 by default In the event that the proxy server requires authentication a valid user name and password must be entered granting access to the proxy server Proxy server settings can also be copied from Internet Explorer if desired To do this click Apply and confirm the selection el Setup ESET Smart Security Automatic update Configure automatic update settings The installation Wizard will now schedule tasks that will ensure automatic program updates You can tailor the update tasks to your needs using Scheduler at any time Type of update Program components Offer Click Next to proceed to the Configure automatic update settings window This step allows you to designate how automatic program component updates are to be handled on your system Click Change to access the advanced settings If you do not want program components to be updated select Never update program components Enabling the Ask before downloading program components option will display a confirmation window before downloading program components To enable automatic program component upgrades without prompting select the option Perform program component upgrade if available es fe Setup ESET Smart Secu
92. protection was disabled by the user The computer is not currently protected against threats Enable real time file system protection Antivirus and antispyware v Personal firewall Antispam module Number of blocked attacks 0 Version of virus signature database 2577 20071008 Display Advanced mode If it is not possible to solve a problem using the displayed list of Known problems and solutions click Help and support to access the help files or search the Knowledgebase If a solution still cannot be found you can submit a support request to ESET Customer Care Based on this feedback our specialists can quickly respond to your questions and effectively advise you on the problem 3 2 Update setup Updating the virus signature database and updating program components are an important part of providing complete protection against malicious code Please pay special attention to their configuration and operation From the main menu select Update and then click Update virus signature database in the main program window to instantly check for availability of a newer database update User name and Password setup displays a dialog box where the User name and Password received at the time of purchase should be entered If the User name and Password were entered during the installation of ESET Smart Security you will not be prompted for them at this point ESET Smart Security Sc ESET Smart Security
93. pted with different update parameters Next define what action to take If the task cannot be performed or completed at the scheduled time The following three options are available Wait until the next scheduled time Run task as soon as possible Run task immediately if the time since its last execution exceeds specified interval the interval can be defined immediately using the Task interval scroll box In the next step a summary window with information about the current scheduled task is displayed the option Run task with specific parameters should be automatically enabled Click the Finish button A dialog window will appear allowing you to select profiles to be used for the scheduled task Here you can specify a primary and alternative profile which is used in case the task cannot be completed using the primary profile Confirm by clicking OK in the Update profiles window The new scheduled task will be added to the list of currently scheduled tasks 4 6 Quarantine The main task of quarantine is to safely store infected files Files should be quarantined if they cannot be cleaned if it is not safe or advisable to delete them or if they are being falsely detected by ESET Smart Security The user can choose to quarantine any file he or she wants to This is advisable if a file behaves suspiciously but is not detected by the antivirus scanner Quarantined files can be submitted for analysis to ESET s virus laboratories
94. put file default append log all log also clean files no log all do not log clean files default The possible exit codes of the scan O nothreat found 1 threat found but not cleaned 10 some infected files remained 101 archive error 102 access error 103 internal error NOTE Exit codes greater than 100 mean that the file was not scanned and thus can be infected 6 Glossary 6 1 Types of infiltrations An Infiltration is a piece of malicious software trying to enter and or damage a user s computer 6 1 1 Viruses A computer virus is an infiltration which corrupts existing files on your computer Viruses are named as such after biological viruses as they use similar techniques to spread from one computer to another Computer viruses attack mainly executable files and documents To replicate a virus attaches Its body to the end of a target file In short this is how a computer virus works after execution of the infected file the virus activates itself before the original application and performs its predefined task Only after that is the original application allowed to run Avirus cannot infect a computer unless a user either accidentally or deliberately runs or opens the malicious program by him herself Computer viruses can range in activity and severity Some of them are extremely dangerous because of their ability to purposely delete files from a hard drive On the other hand
95. r com Log files Remove Quarantine gt p Submit for analysis Scheduler Help and support Add Open in a new window Display Advanced mode 4 7 Log files The Logs files contain information about all important program events that have occurred and provide an overview of detected threats Logging acts as an essential tool in system analysis threat detection and troubleshooting Logging is performed actively in the background with no user interaction Information is recorded based on the current log verbosity settings It is possible to view text messages and logs directly from the ESET Smart Security environment as well as to archive logs eS ere ESET Smart Security Userinterfacew Setupw Toolsw Helpw Log files Event logs related to ESET Smart Security m Protection status Log Detected threats z Infor Detected threats Tim Events at Act User On demand computer scan 12 1 ESET Personal firewall log test file con vista Threat t A Tools Log files gt Quarantine Scheduler Help and support O Open in a new window Display Advanced mode Log files are accessible from the main ESET Smart Security window by clicking Tools gt Log files Select the desired log type using the Log drop down menu at the top of the window The following logs are available 1 Detected threats Use this option to view all information about even
96. r communicates with frequently can be added to the list of safe addresses Whitelist Doing so ensures that no message originating from a whitelist address is ever classified as spam To add a new address to the whitelist right click on the given email message and select Add to Whitelist under the ESET Smart Security context menu option or click Trusted address in the ESET Smart Security Antispam toolbar in the upper section of your email program Similarly this process applies to spam addresses If an email address is listed on the blacklist each email message which arrives from that address is classified as spam 4 3 1 2 Marking messages as spam Any message viewed in your email client can be marked as spam To do so use the context menu right click and then click ESET Smart Security gt Reclassify selected messages as spam or click Spam from the ESET Smart Security Antispam toolbar located in your email client Open Print Reply Reply to All Forward TN Attachments Follow Up Categorize Mark as Unread Find All Create Rule Junk E mail ey ji E ie ee E E Fh A b F r E Fk Y IMi k i pee Reclassify selected messages as NOT spam Delete Move to Folder ES Add to Blacklist Message Options uh Add to Whitelist Send to OneNote Reclassified messages are automatically moved to the SPAM folder but the sender email address is not added to blacklist Simil
97. re should be taken when specifying excluded addresses because the list should only contain trusted and safe addresses Similarly it is necessary to make sure that the symbols and are used correctly in this list Setup S Antivirus and antispyware List of blocked HTTP addresses Real time file system protectic The list contains HTTP addresses with access blocked The list may contain either whole G Email protection addresses or their parts defined with either text or wildcards For instance com denotes 6 Web access protection To exclude the whole domain add an asterisk before and after the domain e g pi domain com HTTP Blocked addresses Excluded addresses H Web browsers On demand computer scan Exclusions Personal Firewall Antispam module Update E Tools User interface Miscellaneous Remove v Export 4 1 3 1 2 Web browsers ESET Smart Security also contains the Web browsers feature which allows the user to define whether the given application is a browser or not If an application is marked as a browser by the user all communication from this application is monitored regardless of the port numbers involved in the communication The Web browsers feature complements the HTTP checking feature as HTTP checking only takes place on predefined ports However many Internet services utilize dynamically changing or unknown port numbers To account for this t
98. rity Updates can be performed automatically without user intervention or you can choose to be notified before updating After a program component has been updated a computer restart may be required Program component update C Never update program components Ask before downloading program components C Perform program component upgrade if available Restart after program component upgrade C Never restart computer Offer computer restart if necessary If necessary restart computer without notifying Cancel NOTE After a program component upgrade a reboot is usually required The recommended setting is If necessary restart computer without notifying The next step in the installation is to Enter a password to protect program parameters Choose a password you wish to protect the program with Retype the password to confirm 1H Setup ESET Smart Security Enter password to protect settings Protect configuration settings with a password c New password Confirm new password The steps Configuration of the ThreatSense Net Early Warning System and Detection of potentially unwanted applications are the same as for a Typical installation and are not shown here see page 5 The last step in Custom mode is to select the ESET Personal firewall filtering mode Three modes are available Automatic Interactive Policy based Bel setup ESET Smart Security Perso
99. rt Security Setup B Antivirus and antispyware Compatibility setup Real time file system protectic Email protection 4 Microsoft Outlook POPS Email clients web access protection On demand computer scan Exclusions H Personal firewall Antispam module Update H Tools User interface H Miscellaneous Not all email clients may work properly in conjunction with POP3 filtering in standard mode The following settings allow adjustment of the compatibility level to resolve potential conflicts However increasing the compatibility level may lead to decreased efficiency of the Internet monitor or inability to take advantage of all its Features Y Maximum efficiency Maximum compatibility The POP3 filter is set to work with maximum efficiency This setting is suitable for most configurations and should be used 4 1 2 2 Integration with Microsoft Outlook Outlook Express and Windows Mail Integration of ESET Smart Security with email clients increases the level of active protection against malicious code in email messages If your email client is supported this integration can be enabled in ESET Smart Security If integration Is activated the ESET Smart Security Antispam toolbar is inserted directly into the email client allowing for more efficient email protection The integration settings are available through Setup gt Enter entire advanced setup tree gt Miscellaneous gt Email client integration
100. rver click Edit in the Update settings for selected profile section and then click the Add button Authentication for update servers is granted by the User name and Password which were generated and sent to the user by ESET after purchase of the product license 4 4 1 1 Update profiles For various update configurations it is possible to create user defined update profiles which can be used for a given update task Creating various update profiles is especially useful for mobile users as the Internet connection properties regularly change By modifying the update task mobile users can specify that if it is not possible to update the program using the configuration specified in My Profile the update will be performed using an alternative profile The Selected profile drop down menu displays the currently selected profile By default this entry is set to My profile To create a new profile click the Profiles button and then click the Add button and enter your own Profile name When creating a new profile you can copy settings from an existing one by selecting it from the Copy settings from profile drop down menu Configuration profiles Selected profile My profile v Profile list Profile name z Add My profile e Within the profile setup you can specify the update server to which the program will connect and download updates any server from the list of available servers can be used or a
101. s able to assign a certain spam index to each message and thus decide on whether it is spam or not The main advantage Is its flexibility If a user is say a biologist all incoming emails concerning biology or a relative fields of study will generally receive a lower probability index If a message includes words that would otherwise qualify it as being unsolicited but it is sent by someone from a contact list it will be marked as legitimate because senders from a contact list decrease overall spam probability 6 3 4 2 Whitelist In general a whitelist is a list of items or persons who are accepted or have been granted access permission The term email whitelist defines a list of contacts from whom the user wishes to receive messages Such whitelists are based on keywords searched for in email addresses domain names or IP addresses If a whitelist works in exclusivity mode then messages from any other address domain or IP address will not be received On the other hand if it is not exclusive such messages will not be deleted but filtered in some other way A whitelist is based on the opposite principle to that of a blacklist Whitelists are relatively easy to maintain more so than blacklists We recommend that you use both the Whitelist and Blacklist to filter Spam more effectively 6 3 4 3 Blacklist Generally a blacklist is a list of unaccepted or forbidden items or persons In the virtual world it is a tec
102. s security level If the Advanced mode is activated the submenus Antivirus and antispyware protection Personal firewall and Antispam module will appear Tools This option is available only in Advanced mode Provides access to Log files Quarantine and the Scheduler Help and support Select this option to access help files the ESET Knowledgebase ESET s web site and access a Customer Care support request The ESET Smart Security user interface allows users to toggle Standard and Advanced modes To toggle between modes see the Display link located in the bottom left corner of the main ESET Smart Security window Click this button to select the desired display mode ESET Smart Security ESET Smart Security Userinterfacew Setupw Toolsw Helpw E Protection status gt Maximum protection Antivirus and antispyware ESET Smart Security is providing maximum protection for your computer Personal firewall Antispam module Q Computer scan kd Update ior Setup t Tools Help and support Antivirus and antispyware Personal firewall Antispam module Number of blocked attacks 0 Version of virus signature database 2577 20071008 Display Advanced mode secs The Standard mode provides access to features required for common operations It does not display any advanced options lt ESET Smart Security ESET Smart Security m Protection status io Setup Adju
103. sec 10 Display only notifications requiring user intervention On multi user systems display notifications on the screen of this user Administrator In the bottom section of the Alerts and notifications setup window there is the option Display only notifications requiring user intervention This option allows you to turn on off displaying of alerts and notifications that require no user intervention The last feature of this section is specifying addresses of notifications in a multi user environment The On multi user systems display notifications on the screen of the user field allows the user to define who will receive important notifications from ESET Smart Security Normally this would bea system or network administrator This option is especially useful for terminal servers provided that all system notifications are sent to the administrator 4 9 ThreatSense Net The ThreatSense Net Early Warning System is a tool that keeps ESET immediately and continuously informed about new infiltrations The bidirectional ThreatSense Net Early Warning System has a single purpose to improve the protection that we can offer you The best way to ensure that we see new threats as soon as they appear is to link to as many of our customers as possible and use them as our Threat Scouts There are two options You can decide not to enable the ThreatSense Net Early Warning System You won t lose any functionality in the software a
104. services 4 2 4 2 Editing rules To modify an existing rule click the Edit button All the above mentioned parameters which are described in the chapter Creating new rules can be modified Modification is required each time any of the monitored parameters are changed As a result the rule does not fulfill the conditions and the specified action cannot be applied In the end the given connection may be refused which can result in problems with operation of the application in question An example is a change of network address or port number for the remote side 4 2 5 Configuring zones A zone represents a collection of network addresses which create one logical group Each address in a given group Is assigned similar rules defined centrally for the whole group One example of such a group is the Trusted zone The Trusted zone represents a group of network addresses which are fully trusted by the user and which are not blocked by the Personal firewall in any way These zones can be configured using the Zones tab in the Zone and rule setup window by clicking the New button Enter the name of the zone its description and list of network addresses into the newly opened window 4 2 6 Establishing connection detection The Personal firewall detects each newly created network connection The active firewall mode Automatic Interactive Policy based determines which actions are performed for the new rule Where either the Automat
105. ses m Local application It is not advisable to allow connections for unknown applications and processes Port number Communication on common ports e g web port number 80 is usually secure ESET Smart Security ESET Smart Security Userinterfacew Setupw Tools Helpw Log files Event logs related to ESET Smart Security Log ESET Personal firewall log Zi Time Event Source Target Rule w Application U m Protection status OF Computer scan k Update t Setup t A Tools Log files gt Quarantine Scheduler Help and support Open in a new window Display Advanced mode In order to proliferate computer infiltrations often use the Internet and hidden connections to help them infect remote systems If rules are correctly configured a Personal firewall becomes a useful tool for protection against a variety of malicious code attacks 4 2 7 Logging The ESET Smart Security Personal firewall saves all important events in a log file which can be viewed directly from the main menu Click Tools gt Log files and then select ESET Personal firewall log from the Log drop down menu The log files are an Invaluable tool for detecting errors and revealing intrusions into the system and should be given appropriate attention ESET Personal firewall logs contain the following data m Dateand time of event m Nameof event m Source and target network address m Network communicati
106. sing the command net use 192 168 1 1 The address can then be used by any of the Windows networking functions SMBRelay relays SMB protocol communication except for negotiation and authentication Remote attackers can use the IP address as long as the client computer is connected SMBRelay2 works on the same principle as SMBRelay except it uses NetBIOS names rather than IP addresses Both of them can carry out man in the middle attacks These attacks allow remote attackers to read insert and modify messages exchanged between two communication endpoints without being noticed Computers exposed to such attacks often stop responding or unexpectedly restart To avoid attacks we recommend that you use authentication passwords or keys 6 2 7 ICMP attacks The ICMP Internet Control Message Protocol is a popular and widely used Internet protocol It is used primarily by networked computers to send various error messages Remote attackers attempt to exploit the weaknesses of the ICMP protocol The ICMP protocol is designed for one way communication requiring no authentication This enables remote attackers to trigger so called DoS Denial of Service attacks or attacks which give unauthorized individuals access to incoming and outgoing packets Typical examples of an ICMP attack are ping flood ICMP_ECHO flood and smurf attack Computers exposed to the ICMP attack are significantly slower this applies to all applications using the
107. st your computer s security level Antivirus and antispyware protection vY Enabled v Enabled v Enabled Real time file system protection Email protection or Setup gt Antivirus and antispyware Web access protection nal fi Personal firewall Personal firewall Network traffic filtering m Antispam module Enabled t Tools Help and support Antispam module Antispam module v Enabled Set up User name and Password for update Configure proxy server Import and export settings Enter entire advanced setup tree Display Advanced mode Toggling to Advanced mode adds the Tools option to the main menu The Tools option allows the user to access Scheduler Quarantine or view ESET Smart Security Log files NOTE All remaining instructions in this guide will take place in Advanced mode 3 1 1 Checking operation of the system To view the Protection status click this option at the top of the main menu A status summary about the operation of ESET Smart Security will be displayed on the right side of the window and a submenu with three items appears Antivirus and antispyware Personal firewall and Antispam module Select any of these to view more detailed information about a given protection module ESET Smart Security Src ESET Smart Security Userinterfacew Setupw Toolsw Helpw lv Protection status gt Maximum protection Antivirus and antispyware ESET Sm
108. swords or performing some other harmful activity on their system Some hoaxes are meant to cause emotional embarrassment to others Recipients are usually asked to forward such messages to all their contacts which perpetuates the life cycle of the hoax There are mobile phone hoaxes pleas for help people offering to send you money from abroad etc In most cases it is impossible to track down the intent of the creator In principle if you see a message prompting you to forward it to everyone you know it may very well be a hoax There are many specialized web sites on the Internet which can verify whether an email is legitimate or not Before forwarding perform an Internet search on any message you suspect of being a hoax 6 3 3 Phishing The term phishing defines a criminal activity which uses techniques of social engineering manipulating users in order to obtain confidential information Its aim is to gain access to sensitive data such as bank account numbers PIN codes etc ol Access is usually achieved by sending email masquerading asa trustworthy person or business financial institution insurance company The email can look very genuine and will contain graphics and content which may have originally come from the source that It is impersonating You will be asked to enter under various pretenses data verification financial operations some of your personal data bank account numbers or user names and passwords All su
109. ta streams simultaneously maximizing the efficiency and detection rate ThreatSense technology also successfully eliminates rootkits The ThreatSense technology setup options allow the user to specify several scan parameters File types and extensions that are to be scanned The combination of various detection methods Levels of cleaning etc To enter the setup window click the Setup button located in any module s setup window which uses ThreatSense technology see below Different security scenarios could require different configurations With this in mind ThreatSense is individually configurable for the following protection modules Real time file system protection System startup file check Email protection Web access protection On demand computer scan The ThreatSense parameters are highly optimized for each module and their modification can significantly influence system operation For example changing parameters to always scan runtime packers or enabling advanced heuristics in the real time file system protection module could result in a system slow down normally only newly created files are scanned using these methods Therefore we recommend that you leave the default ThreatSense parameters unchanged for all modules except Computer scan 4 1 5 1 Objects setup The Objects section allows you to define which computer components and files will be scanned for infiltrations ThreatSense engine parameter set
110. tall the program and adjust the settings uncheck the check box and select one of the installation modes Use current settings Installation mode Typical recommended best settings Custom allows for more detailed configuration 2 4 Entering User name and password For optimal functionality it is important that the program is automatically updated This is only possible if the correct user name and password are entered in the update setup If you did not enter your user name and password during the installation you can do so now In the main program window click Update and then click User name and Password Setup Enter the data you received with your product license into the License details window Please enter the User name and Password received after purchase or registration We strongly recommend that you copy Ctrl C from your registration email and paste Ctrl V to the appropriate fields below User name Password 2 5 On demand computer scan After installation of ESET Smart Security a computer scan for the presence of malicious code should be performed To quickly launch a scan select Computer scan from the main menu and then select Standard scan in the main program window For more information about the Computer scan feature see the chapter Computer scan ESET Smart Security ESET Smart Security mM Protection status Help and support Display Advanced mode Userinterf
111. that you keep the default settings as these provide the maximum level of real time protection for your computer The Diskette access option provides control of the diskette boot sector when this drive is accessed The Computer shutdown option provides control of the hard disk boot sectors during computer shutdown Although boot viruses are rare today we recommend that you leave these options enabled as there is still the possibility of infection by a boot virus from alternate sources 4 1 1 1 3 Additional ThreatSense parameters for newly created files The probability of infection in newly created files is comparatively higher than in existing files This is why the program checks these files with additional scanning parameters Along with common signature based scanning methods advanced heuristics are used which greatly improves detection rates In addition to newly created files scanning is also performed on self extracting files SFX and runtime packers internally compressed executable files 4 1 1 1 4 Advanced setup To provide the minimum system footprint when using real time protection files which have already been scanned are not scanned repeatedly unless they have been modified Files are scanned again immediately after each virus signature database update This behavior is configured using the Optimized scanning option If this is disabled all files are scanned each time they are accessed By default Real time protec
112. that you or your organization wants to avoid sending The ThreatSense Net setup is accessible from the Advanced Setup tree under Tools gt ThreatSense Net Select the Enable ThreatSense Net Early Warning System check box This will allow you to activate and then click the Advanced Setup button Setup W Antivirus and antispyware ThreatSense Net H Personal firewall The ThreatSense Net Early Warning System is the best way to help ESET protect you and Antispam module keep you informed about new and evolving threats This system can submit new threats to Update ESET s lab and provides Feedback that can help protect your computer B Tools Log Files Quarantine Scheduler 4lerts and notifications J Enable ThreatSense Net Early Warning System Advanced setup ThreatSense Net H User interface H Miscellaneous More information on ThreatSense Net Early Warning System Cancel Default 4 9 1 Suspicious files The Suspicious files tab allows you to configure the manner in which threats are submitted to ESET s lab for analysis If you have found a suspicious file you can submit it for analysis to our virus labs If it turns out to be a malicious application its detection will be added to the next virus signature update Submission of files can be set to be performed automatically without asking If this option is selected suspicious files are sent in the background If you w
113. tion for the Windows Security Center including Vista Personal firewall The Personal firewall monitors all traffic between a protected computer and other computers in the network ESET Personal firewall contains advanced functions as listed below Feature Description Network communication scanning on the Data Link Layer enables ESET Personal firewall to overcome a variety of attacks that would otherwise be undetectable ESET Personal firewall displays IPv6 addresses and allows users to create rules for them Monitoring changes in executable files in order to overcome infection It is possible to Low layer network communication scanning IPv6 support Executable file monitoring File scanning integrated with HTTP and POP3 Integrated file scanning into the HTTP and POP3 application protocols Users are protected when browsing the Internet or downloading emails Intrusion Detection System Ability to recognize the character of network communication and various types of network attacks and an option to automatically ban such communication Interactive Automatic or Policy based mode support Users can select whether the firewall actions will be executed automatically or if they want to set rules interactively Communication in policy based mode is handled according to rules predefined by the user or the network administrator Supersedes Integrated Windows Firewall Sup
114. tion is launched at operating system startup time and provides uninterrupted scanning In special cases e g if there is a conflict with another real time scanner the real time protection can be terminated by disabling the Automatic real time file system protection startup option 4 1 1 2 Cleaning levels The real time protection has three cleaning levels to access click the Setup button in the Real time file system protection section and then click the Cleaning branch The first level displays an alert window with available options for each infiltration found The user must choose an action for each infiltration individually This level is designed for more advanced users who know which steps to take in the event of an infiltration The default level automatically chooses and performs a predefined action depending on the type of infiltration Detection and deletion of an infected file is signaled by an information message located in the bottom right corner of the screen However an automatic action is not performed if the infiltration is located within an archive which also contains clean files and it is not performed on objects for which there is no predefined action The third level is the most aggressive all infected objects are cleaned As this level could potentially result in the loss of valid files we recommend that it be used only in specific situations ThreatSense engine parameter setup Objects Clea
115. ts related to the detection of infiltrations 2 Events This option is designed for system administrators and users to solve problems All important actions performed by ESET Smart Security are recorded in the Event logs 3 On demand computer scan Results of all completed scans are displayed in this window Double click on any entry to view details of the respective On demand scan 28 4 ESET Personal firewall log Contains records of all facts detected by and related to the Personal firewall Analysis of the firewall log may help to detect system penetration attempts in time to prevent unauthorized access to your system In each section the displayed information can be directly copied to the clipboard by selecting the entry and clicking the Copy button To select multiple entries the CTRL and SHIFT keys can be used 4 7 1 Log maintenance The Logging configuration of ESET Smart Security is accessible from the main program window Click Setup gt Enter entire advanced setup tree gt Tools gt Log files You can specify the following options for log files m Delete records automatically Log entries older than the specified number of days are automatically deleted Optimize log files automatically Enables automatic defragmentation of log files if the specified percentage of unused records has been exceeded m Minimum logging verbosity Specifies the logging verbosity level Available options Critical errors
116. ty with the default settings The default settings of the program provide the maximum level of protection a fact appreciated by those users who do not want to configure detailed settings The first very important step is to enter the user name and password for automatic updating of the program This plays a significant role in providing constant protection of the system i Setup ESET Smart Security Automatic update Enter your User name and Password To ensure that protection is updated enter the User name and Password you received after purchase below We recommend that you copy them Ctrl C from your registration email and paste them Ctrl V to the appropriate fields below Password peeceens If you are unsure about the correct values you can set them in the program later User name AV 123456 E Set update parameters later Enter your User name and Password i e the authentication data you received after the purchase or registration of the product into the corresponding fields If you do not currently have your User name and Password available select the Set update parameters later option Authentication data can be inserted at any time later on directly from the program The next step in the installation is configuration of the ThreatSense Net Early Warning System The ThreatSense Net Early Warning System helps to ensure that ESET is immediately and continuously informed about new infiltrations in or
117. uarantine Scheduler Alerts and notifications ThreatSense Net User interface Alerts and notifications Settings protection Miscellaneous Proxy server Licenses Remote administration Email dientintegration lt 4 T Password protect settings Enter password m 4 Work with ESET Smart Security 41 Antivirus and antispyware protection Antivirus protection guards against malicious system attacks by controlling file email and Internet communication If a threat with malicious code is detected the Antivirus module can eliminate it by first blocking it and then cleaning deleting or moving it to quarantine 4 1 1 Real time file system protection Real time file system protection controls all antivirus related events in the system All files are scanned for malicious code at the moment they are opened created or run on the computer Real time file system protection is launched at system startup 4 1 1 1 Control setup The real time file system protection checks all types of media and control is triggered by various events Control utilizes the ThreatSense technology detection methods as described in ThreatSense engine parameter setup The control behavior may vary for newly created files and existing files For newly created files it is possible to apply a deeper level of control ESET Smart Security Ac
118. up s Objects Options 7 Operating memory Cleani EF SATR V Boot sectors Extensions E 7 Email files 4 Archives V Self extracting archives Z Runtime packers Operating memory Scans for threats that attack the operating memory of the system Boot sectors Scans boot sectors for the presence of viruses in the master boot record Files Provides scanning of all common file types programs pictures audio video files database files etc Email files Scans special files where email messages are contained Archives Provides scanning of files compressed in archives rar Zip arj tar etc Self extracting archives Scans files which are contained in self extracting archive files but typically presented with a exe extension Runtime packers runtime packers unlike standard archive types decompress in memory in addition to standard static packers UPX yoda ASPack FGS etc 4 1 5 2 Options In the Options section the user can select the methods to be used when scanning the system for infiltrations The following options are available Signatures Signatures can exactly and reliably detect and identify infiltrations by their name using virus signatures Heuristics Heuristics is an algorithm that analyzes the malicious activity of programs The main advantage of heuristic detection Is the ability to detect new malicious software which did not previously exist or was not include
119. urrent user or Specified user is enabled an error may occur when changing the identity of the program to the desired user This is why we recommend inserting the LAN authentication data in the main update setup section In this update setup section the authentication data should be entered as follows domain_name user if it is a workgroup enter workgroup_name name and the user s password When updating from the HTTP version of the local server no authentication is required 4 41 2 4 Creating update copies Mirror ESET Smart Security Business Edition allows the user to create copies of update files which can be used to update other workstations located in the network Updating client workstations from a Mirror optimizes network load balance and saves Internet connection bandwidth Configuration options for the local server Mirror are accessible in the Advanced update setup section to access this section press F5 and click Update in the Advanced Setup tree Click the Setup button next to Advanced update setup and select the Mirror tab Advanced setup HTTP Proxy LAN Mirror Access to Update files Provide update files via internal HTTP server Folder to store mirrored files C ProgramD ataSESETSESET Smart Security mirror User name Password Files Available versions The first step in configuring the Mirror is to select the Create update mirror check box Selecting this option activates other Mirror c
120. verify that the Rules tab is selected Then click the New button in the Zone and rule setup window Clicking on this button opens a new dialog window which allows the specification of a new rule The upper part of the window contains three tabs General Specifies the name of the rule direction action and protocol Direction is either in or out or both Action means allowing or denying the given connection Local Displays information about the local side of the connection including the number of the local port or port range and the name of the communicating application Remote This tab contains information about the remote port port range It also allows the user to define a list of remote IP addresses or zones for a given rule 20 Mew rule General information about rule Mame Action Select protocol Protocol TCP UDP Additional action E Log O Notify user General Direction Both Action Deny Log TOP amp UDP Remote side For every Local side For every A good example of adding a new rule is allowing your Internet browser to access the network The following must be provided in this case On the General tab enable outgoing communication via the TCP amp UDP protocol Add the process representing your browser application for Internet Explorer it is iexplore exe on the Local tab On the Remote tab enable port number 80 only if you wish to allow standard World Wide Web
121. view Antispam module Update E Tools E User interface 4 Miscellaneous Filtering mode Automatic mode Interactive mode Policy based mode a 4 2 2 Block all traffic disconnect network The only option for definitively blocking all network traffic is to use the Block all network traffic disconnect network option Any inbound or outbound communication is blocked by the Personal firewall with no warning displayed Use this blocking option only if you suspect critical security risks requiring disconnection of the system from the network emae a ESET Smart Security ESET Smart Security Userinterfacew Setupw Toolsw Helpw M Protection status Personal firewall Configuration of computer protection against unauthorized network W access ec Computer scan k Update Network traffic filtering G vY Enabled Block all network traffic disconnect network i Disable filtering allow all traffic ior Setup Antivirus and antispyware ad oa Interactive filtering mode i vY Enabled Pi Ifi ll ee igus wane Switch to automatic filtering mode Antispam module Configure rules and zones Tools Help and support Change the protection mode of your computer in the network G Advanced Personal firewall setup Display Advanced mode 4 2 3 Disable filtering allow all traffic The Disable filtering option is the opposite configuration of the above mentioned blockin
122. windows you haven t seen previously are opened activation and running of hidden processes increased usage of system resources 36 changes in search results application communicates with remote servers 6 2 Types of remote attacks There are many special techniques which allow attackers to compromise remote systems These are divided into several categories 6 2 1 DoS attacks DoS or Denial of Service isan attempt to make a computer or network unavailable for its intended users The communication between afflicted users is obstructed and can no longer continue ina functional way Computers exposed to DoS attacks usually need to be restarted in order to work properly In most cases the targets are web servers and the aim is to make them unavailable for users for a certain period of time 6 2 2 DNS Poisoning Through the DNS Domain Name Server poisoning method hackers can trick the DNS server of any computer into believing that the fake data they supplied is legitimate and authentic The fake information is cached for a certain period of time allowing attackers to rewrite DNS replies of IP addresses As a result users trying to access Internet web sites will download computer viruses or worms instead of their original content 6 2 3 Worm attacks A computer worm is a program containing malicious code that attacks host computers and spreads via a network The network worms exploit security vulnerabilities in various applications
123. y LP jes Gert Setup Protect setup parameters Settings can be protected with a password in order to prevent them from unauthorized modification by users Settings are not password protected B Personal firewall a Rules and zones IDS and advanced options Application modification de Protocol filtering Connection view Z Password protect settings Antispam module Enter password Update B Tools Log files Quarantine Scheduler Alerts and notifications ThreatSense Net B User interface Alerts and notifications Settings protection Miscellaneous Proxy server Licenses Remote administration Email cient integration r h r m x J caei pefaut 4 8 1 Alerts and notifications The Alerts and notifications setup section under User interface allows you to configure how threat alert messages and system notifications are handled in ESET Smart Security The first item is Display alerts Disabling this option will cancel all alert windows and is only suitable for a limited amount of specific situations For most users we recommend that this option be left to its default setting enabled To close pop up windows automatically after a certain period of time select the option Close messageboxes automatically after sec If they are not closed manually by the user alert windows are automatically closed after the specified time period has expired Notifications on the
124. y be installed without your consent Detection of potentially unwanted applications Potentially unwanted applications are programs that usually require the user s consent before installation They might not pose any security risk however they can affect your computer s performance speed and reliability as well as change its behavior Enable detection of potentially unwanted applications Disable detection of potentially unwanted applications Select the Enable detection of potentially unwanted applications option to allow ESET Smart Security to detect this type of threat recommended The last step in the Typical installation mode is confirmation of the installation by clicking the Install button zl ESET Smart Security Setup Ready to Install The Setup Wizard is ready to begin the Typical installation Click Install to begin the installation If you want to review or change any of your installation settings dick Back Click Cancel to exit the wizard 2 2 Custom installation The Custom installation is designed for users who have experience with fine tuning programs and who wish to modify advanced settings during installation The first step is to select the destination location for the install By default the program installs into C Program Files ESET ESET Smart Security Click Browse to change this location not recommended gl ESET Smart Security Setup This is the folder where ESET Smart Security will

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