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1. APPLY TO SUCH THIRD PARTY SOFTWARE FOR THEAPPLICABLE WARRANTY PLEASE REFERTO THE END USER LICENSE Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate An explanatory note on Ringer Equivalence Numbers see Section 10 0 and their use must be provided for the terminal equipment user in the information accompanying the terminal equipment A notice similar to the following would be suitable NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence Numbers of all the devices does not exceed 5 Canadian Modem Users your warranty and repair center is U S Robotics Corporation Unit 100 13751 Mayfield Richmond B C Canada V6V 2G9 AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE U S Robotics shall not be responsible for any software firmware information or memory data of Customer contained in stored
2. conditions may affect the actual speeds during a given connection Due to unusual telephone line configurations some users will not be able to take full advantage of V 90 technology at this time In order to achieve a V 90 connection The server you re dialing in to must support and provide a digital V 90 signal Your ISP can provide you with a list of dial up connections and information on what those connections currently support The telephone line between your ISP and your modem must be capable of supporting a 56K connection and contain only one analog to digital conversion The 56K signal from your ISP begins as a digital signal Somewhere between the ISP and your modem there will be a digital to analog signal conversion so that your modem can receive the data There must be no more than one analog to digital signal conversion in the path from your ISP to your modem If more than one analog to digital conversion occurs your connect speeds will default to V 34 33 6 Kbps There may also be impairments on the local lines between your ISP and your modem These impairments can prevent or limit V 90 connection speeds All telephone calls are routed differently so you should try making your 56K connection several times One way to test this is to dial into a long distance location Long distance lines are often much clearer than local lines It is important to note that telephone companies are constantly upgrading their systems Lines that
3. containing software against failure during the warranty period No updates are provided U S Robotics sole obligation under this express warranty shall be at U S Robotics option and expense to refund the purchase price paid by Customer for any defective software product or to replace any defective media with software which substantially conforms to applicable U S Robotics published specifications Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials U S Robotics makes no warranty or representation that its software products will meet Customer s requirements or work in combination with any hardware or applications software products provided by third parties that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected For any third party products listed in the U S Robotics software product documentation or specifications as being compatible U S Robotics will make reasonable efforts to provide compatibility except where the noncompatibility is caused by a bug defect in the third party s product or from use of the software product not in accordance with U S Robotics published specifications or User Guide THIS U S ROBOTICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD PARTY SOFTWARE THE USE OF WHICH IS GOVERNED BY A SEPARATE END USER LICENSE AGREEMENT THIS U S ROBOTICS WARRANTY DOES NOT
4. disabling or relocating it Windows NT 4 0 Turn off your computer and physically remove the modem Restart your computer and check for an available IRQ by clicking Windows Start Programs Administrative Tools and Windows NT Diagnostics Click the Resources tab and selectIRQ Take note of an available IRQ that your modem can use If there are no IRQs available you may have to remove disable or relocate another device in order to free an IRQ for use by your modem Refer to that device s documentation for more information about removing disabling or relocating it If you do have an available IRQ but it isn t being assigned to the modem you may need to try the modem in another PCI slot or check with your computer manufacturer to ensure your PCI slots are configured correctly PROBLEM My modem appeared to install correctly but seems to be performing erratically Possible solution Although PCI devices can share IRQs there are devices on the market which do not share IRQs properly If the modem has been assigned to an IRQ with one of these devices the modem may perform erratically Windows 95 98 Me Right click the My Computer icon on your desktop Click Properties and then the Device Manager tab Double click the Computer icon at the top of the device list You will see a listing of your system s IRQs and the devices to which they are assigned Locate your modem and the IRQ which it is assigned If this IRQ is being used by an
5. do not support 56K today may support 56K in the near future Your modem must be connecting to a V 90 56K server Apair of 56K modems will not connect to each other at V 90 56K speeds Uninstalling Your Modem Should you need to perform an uninstall of your modem refer to the following steps Windows 95 98 Me NT 4 0 Select Start e Select Settings e Select Control Panel e Double click Add Remove Programs Select U S Robotics 56K PCI Software Modem e Click Add Remove e Click Yes e Click OK to close Windows 2000 Select Start Select Settings Select Control Panel Double click System Select the Hardware tab e Click Device Manager Select U S Robotics 56K PCI Software Modem e Left click and select Uninstall Support Resources If you have not fixed a problem after trying the suggestions in the Troubleshooting section you can receive additional help via one of these convenient resources 1 Refer to the User s Manual on the Installation CD ROM 2 World Wide Web Contains useful product information documents and manuals Log on to http www usr com support 3 Call the Dealer Who Sold You the Modem The dealer may be able to troubleshoot the problem over the phone or may request that you bring the modem back to the store for service 4 Callthe U S Robotics Technical Support Department Technical questions about U S Robotics modems can also be answered
6. equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the distance between the equipment and receiver Connect the equipment into an outlet on a circuit different from the one which the receiver is connected to Consult the dealer or an experienced radio TV technician for help You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment Attach standard telephone cable to the RJ 11 port Note In order to maintain compliance with the limits of a Class B digital device US Robotics requires that you use a quality interface cable when connecting to this device Chan
7. the LINE jack on the modem and into the wall jack Use the phone cord included in your modem s box if possible Possible solution You may have devices between the modem and the phone jack There should be no line splitters fax machines or other devices between the modem and the wall jack OFFICE USERS Possible solution You may have plugged your modem s phone cord into a digital line This will cause permanent damage to your modem Contact the department responsible for your phone system if you are unsure whether or not your phone line is digital If your phone system requires dialing 9 to access an outside line be sure to add 9 before the number you are dialing VOICE MAILUSERS Possible solution Ifyou have voice mail provided by your local phone company your dial tone may be altered when messages are waiting Retrieve your voice mail to restore your normal dial tone PROBLEM My modem sounds like it s trying to connect to another modem but fails Possible solution You may have a poor connection All calls are routed differently so try placing the call again PROBLEM My modem isn t achieving a 56K Internet connection Note Due to current FCC regulations maximum download speed is limited to 53 333 bps Our research has shown that the vast majority of telephone lines in North America can and do support V 90 connections The V 90 protocol allows for connection speeds of up to 56K but line
8. CD ROM field is checked Click Next The Driver Files Search Results dialog box may appear If so click Next The Digital Signature Not Found dialog box will appear Click Yes The Completing the Found New Hardware Wizard will appear Click Finish Note If at any time during the installation you are prompted to select the location of your installation drivers the following are the correct locations on the Installation CD assumes D is your CD ROM drive Windows 95 98 Me drivers D Windows 2000 drivers D Win_2k Windows NT 4 0 Users Download the support drivers at www usr com support The model number is 5600 For troubleshooting help or to find out how to contact technical support see the other side of this Guide Troubleshooting Having trouble with your modem Try these basic troubleshooting steps first 1 Make sure that your phone cord is properly connected Remove the phone cord from the modem and wall jacks Clean any dirt or corrosion from the cord and jacks Reinsert the cord securely in the modem s line jack and the wall jack Use the phone cord included with your modem if possible 2 Make sure that your internal modem is physically installed correctly in your computer You will need to press the modem in firmly so that it is seated properly in its slot When the modem is installed correctly you will no longer see any part of the gold edge See the front of this guide for complete instructions If your mode
9. Disconnect all telephone cables from the modem before opening the PC cover Turn off your computer and all peripheral devices Unplug your computer and remove the computer s cover Locate an empty PCI slot Remove the expansion slot cover at the back of an empty PCI expansion slot PCI slots are usually white in color The slot cover is on the back of your computer and covers an opening on your computer s case Most slot covers are held in place with a screw Install the modem Insert the modem into the PCI slot You may need to rock the modem back and forth while pressing down firmly to properly seat the modem in the PCI slot The modem s metal bracket will cover the opening on the back of the computer Secure the modem with the O screw you removed in step two if applicable Replace the computer s cover 6 Install the PhoneTools application software optional This software will allow you to send and receive faxes From the main screen of the Installation CD click Software Click PhoneTools Click Install Connect the modem to an analog phone line Plug one end of the provided phone cord into the jack on the modem labeled LINE and plug the other end into an analog phone wall jack IMPORTANT Connect to an analog line only Using a non analog line e g digital PBX Multi line will damage the modem Turn on your computer Windows 95 Users The Update Device Driver Wizard will appear Ins
10. IABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT U S ROBOTICS OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law GOVERNING LAW This Limited Warranty shall be governed by the laws of the State of Illinois U S A excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods
11. ISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED U S ROBOTICS NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS U S ROBOTICS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO OPEN REPAIR OR MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OTHER HAZARDS OR ACTS OF NATURE LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW U S ROBOTICS ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF U S ROBOTICS OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS L
12. U S Robotics 56K PCI Software Modem Installation Guide For Windows 95 98 Me 2000 and NT 4 0 Operating Systems part number NR24 0001 00 LE t T 1 Before You Begin i i CAUTION To avoid the risk of electrical shock make sure your computer and all peripheral i devices are turned off and unplugged Disconnect all telephone cables from any existing modems before opening the PC cover This product is not for use with digital phone systems Touch an unpainted metal area of your computer s case to ground yourself which protects your equipment from electrostatic discharge Capable of receiving at up to 56 Kbps and sending at up to 33 6 Kbps However download speeds may be lower due to varying line conditions Download speeds in the U S and Canada are limited to 53 3 Kbps Requires compatible phone line and server equipment See www usr com for details Prepare for installation Write the modem s serial number in the box below The serial number is located on the white bar code sticker on the inside of the modem bracket and on the modem s box NOTE It is very important that you have your serial number written down for future reference If you ever need to call the Technical Support department you will need this number to receive assistance Po CAUTION To avoid the risk of electrical shock make sure your computer and all peripheral devices are turned off and unplugged
13. by technical support specialists Be sure to have your serial number and your model number readily available Your model number is 5600 Inthe United States 801 401 1141 8 00 A M 7 00PM CST Monday Friday U S Robotics also staffs its own fee based 900 number for immediate assistance These lines are staffed from No Holdline 900 555 USR1 8 00 A M 7 00 P M CST Monday Friday 9 00 A M 5 00 P M CST Saturday Sunday For ano hold call a 2 50 per minute charge price subject to change without notice will appear on your local phone bill You must be 18 or older or have parental permission Service available in the U S only Canada 801 401 1145 8 00 A M 7 00 P M CST Monday Friday Manufacturer s Declaration of Conformity We declare under our sole responsibility that the U S Robotics 56K PCI Software Modem to which this declaration relates is in conformity with the following standards or other normative documents Emmisions U S FCC Part 15 Class B Canada ICES 003 Safety U S UL 1950 3rd Edition Canada C 22 2 950 Telecom U S FCC Part 68 Canada Industry Canada CS 03 FCC Class B Certification This device complies with Part 15 of the FCC Rules Operation is subject to the following conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Warning This
14. ers your warranty and repair center is U S Robotics Corporation Unit 100 18751 Mayfield Richmond B C Canada V6V 2G9 U S Robotics Corporation Limited Warranty HARDWARE U S Robotics warrants to the end user Customer that this hardware product will be free from defects in workmanship and materials under normal use and service for the following length of time from the date of purchase from U S Robotics or its authorized reseller Twelve 12 months U S Robotics sole obligation under this express warranty shall be at U S Robotics option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options is reasonably available U S Robotics may in its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of U S Robotics Replacement products may be new or reconditioned U S Robotics warrants any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer SOFTWARE U S Robotics warrants to Customer that each software program licensed from it will perform in substantial conformance to its program specifications for a period of ninety 90 days from the date of purchase from U S Robotics or its authorized reseller U S Robotics warrants the media
15. ert the Installation CD into your CD ROM drive Click Next Windows will search for the drivers Click Finish Click OK The Copying Files dialog box will appear Select Browse The Open dialog box will appear In the Drives drop down box select the corresponding drive letter for your CD ROM Make sure hcfpnp vxd is highlighted in the File Name box If not be sure to select this Click OK The Copying Files window will appear Click OK Windows 98 Users The Add New Hardware Wizard will appear Insert the Installation CD into the CD ROM drive What do you want windows to do will appear Select Search for the best driver for your device recommended Click Next Select CD ROM making sure that ONLY the CD ROM field is checked Click Next The wizard will find the PCI Modem Enumerator Click Next Click Finish Windows Me Users The Add New Hardware Wizard will appear Insert the Installation CD into the CD ROM drive Select Automatic search for a better driver recommended Click Next The Select Other Driver window will appear Select PCI Modem Enumerator and click OK Click Finish Windows 2000 Users The Welcome to the Found New Hardware Wizard will appear Insert the Installation CD into the CD ROM drive Click Next The Install Hardware Device Drivers dialog box will appear Select Search fora suitable driver for my device recommended Click Next The Locate Driver Files dialog box will appear Select CD ROM making sure that ONLY the
16. escription and you had a previous modem installed you may need to update your software s setting to reflect the use of the U S Robotics 56K PCI Software Modem Possible solution If you are using Windows based software which has its own list of modems to select from you may need to update the software for use with this modem For best operation please select Standard Modem or Hayes Compatible from the list of manufacturers You may also need to select the modem s COM port Select the COM port which corresponds to the COM port assigned to the modem in the Control Panel under the Modems icon in the Diagnostics tab Click on Windows Start Settings and Control Panel When Control Panel opens click Modems You will see alist of installed modems Possible solution If you are using Dial Up Networking Dial Up Networking may not be configured correctly Check your configuration and make sure you have the correct modem selected Double click My Computer double click Dial Up Networking right click the connection you are trying to use and click Properties Make sure that the description in the modem box reads U S Robotics If not please select this modem PROBLEM My modem won t dial out or doesn t answer incoming calls FOR BOTH DIALING AND ANSWERING PROBLEMS Possible solution You may have a bad phone cord connection to your modem or your phone cord may be plugged into the wrong jack The phone cord should be plugged into
17. ges or modifications not expressly approved by US Robotics could void the user s authority to operate this equipment Suggested cable type is 90 ohm USB cable for the USB port and standard telephone cable for the RJ 11 port Manufacturer s Disclaimer Statement The information in this document is subject to change without notice and does not represent a commitment on the part of the vendor No warranty or representation either expressed or implied is made with respect to the quality accuracy or fitness for any particular purpose of this document The manufacturer reserves the right to make changes to the content of this document and or the products associated with it at any time without obligation to notify any person or organization of such changes In no event will the manufacturer be liable for direct indirect special incidental or consequential damages arising out of the use or inability to use this product or documentation even if advised of the possibility of such damages This document contains materials protected by copyright All rights are reserved No part of this manual may be reproduced or transmitted in any form by any means or for any purpose without expressed written consent of its authors Product names appearing in this document are mentioned for identification purchases only All trademarks product names or brand names appearing in this document are the property of their respective owners Canadian Notice This digital ap
18. hould be aware that compliance with the above conditions might not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate An explanatory note on Ringer Equivalence Numbers see Section 10 0 and their use must be provided for the terminal equipment user in the information accompanying the terminal equipment A notice similar to the following would be suitable NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence Numbers of all the devices does not exceed 5 Canadian Modem Us
19. m still does not work turn off your computer remove the modem and reinstall it in another PCI slot PROBLEM My computer isn t recognizing my modem Windows 95 98 2000 Me If Plug and Play fails to find the modem as new hardware you need to check the following Confirm that the modem is firmly seated in the PCI slot The modem should sit evenly in the slot with no part of the gold edge showing Try installing the modem in another PCI slot Check your computer manual to make sure that the PCI slot is configured properly Windows NT 4 0 You will need to run a setup program for Windows NT 4 0 Download the support drivers at www usr com support com PROBLEM My modem seemed toinstall correctly but won t work Possible solution An IRQ may need to be properly assigned to your modem Windows 95 98 2000 Me Right click the My Computer icon on your desktop Click Properties and then click the Device Manager tab In the list of devices locate the Modem category Look for your modem s description Ifa yellow exclamation point appears over the modem s description your modem is in conflict with another device Try installing the modem in another PCI slot Check your computer manual to make sure that the PCI slot is configured properly If an available IRQ does not exist you may need to remove disable or relocate another device Refer to that device s documentation for more information about removing
20. on or integrated with any products returned to U S Robotics for repair whether under warranty or not OBTAINING WARRANTY SERVICE Customer must contact a U S Robotics Corporate Service Center or an Authorized U S Robotics Service Center within the applicable warranty period to obtain warranty service authorization Dated proof of purchase from U S Robotics or its authorized reseller may be required Products returned to U S Robotics Corporate Service Center must be pre authorized by U S Robotics with a Service Repair Order SRO number marked on the outside of the package and sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package The repaired or replaced item will be shipped to Customer at U S Robotics expense not later than thirty 30 days after U S Robotics receives the defective product Return the product to In The United States USR Walnut 528 Spanish Lane Walnut CA 91789 WARRANTIES EXCLUSIVE IF A U S ROBOTICS PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT U S ROBOTICS OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERW
21. paratus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of Industry Canada ICES 003 Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe B prescrites dens le R glement sur le brouillage radio lectrique dict par l Industrie NMB 003 To ensure that certified equipment is attached correctly and only to the networks of participating carriers the following statement shall accompany each unit of certified equipment offered for sale This statement must be included conspicuously in written or electronic format at or near the front of each copy of the operating manual or accompany other technical information or be included as a separate sheet The required statement is NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents s The department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer s
22. y other devices it may be causing the modem not to work properly Either your modem or the device which shares an IRQ with your modem will have to be reassigned to another IRQ in order to resolve your conflict You may want to try installing the modem in another PCI slot or refer to the sharing device s documentation for more information about removing disabling or relocating it Windows 2000 NT 4 0 This issue should not apply to Windows 2000 or Windows NT 4 0 PROBLEM My software isn t recognizing my modem Possible solution Your communications software may not function properly if you have more than one version of the software installed you are using an older version or you have more than one communications application installed on your system We highly recommend using the communications software provided with your modem on the Installation CD ROM Possible solution Your software s COM port settings may be incorrect There should be a place in the Setup section of your software that addresses port settings Make sure the software s port settings match those for your modem To check which COM port your modem is using click Windows Start Settings and Control Panel Double click Modems select your modem and select Properties Check your communication software s documentation for instructions on adjusting the port settings in your software Possible solution If you are using software which uses Windows modem d
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