Grandstream Wave User Manual
Contents
1. 02000000777 aaa 24 ATTENDED TRANSFER BEFORE CALLING 22000070700 aaa 24 DAWA CONEERENG EE 25 ADO NEW NE ENE 27 INITIATING CONFERENCE 222200001 ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee eed 27 REMOVING PARTICIPANT FROM CONFERENCE Ge ee ee ee ee ee ee 29 VE MENNENE 29 HOLD RESUME CONFERENCE er ie es se sd se ee sd Ge ee en ee ee Ge ee n ee 30 OE si EE AR OE EE EE OE OE EE oe N EE ON 31 ITS EE ENE RE 33 DONN NN 35 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 1 of 64 E ten Innovative IP Voice amp Video SEARCH CONTACTS ueccsecssessscsssessesssessessscssssssesssessesssessusssesssessesssessesssessesssesssssesaessessessesssessveee 35 VIEW CONTACT SIS 36 EG 37 DELETE AN 37 ADD CONTACT TO FAVORITES rmrrrrrrtrrrnrrnrrrtr rentene aeann nna n nn n anana aa n nnana nani 38 CALL HISTORY SEE 39 SES 42 SE 43 CREATE NEW SSL 45 DELETE MESSAGE aonan nn nhnhh nkk h nanan nA n n nn n EEA AA A n an an 45 so AE ER N EE AE eN 47 ACCOUNT SET T INGS EE 47 UCM ACCOUNT QR CODE SCAN 47 UCM ACCOUNT SCAN QR CODE IMAGE 48 PN 49 ADVANCED SETTINGS ee ee ee 55 GENERAL SETTINGS cccscccecssessscssscssesssessesssessscssesssessessuessesssessesssesssssessssssessessessessesssessesssessveee 55 ECS 56 AUDIO SETTINGS ccccsessossscsssessessoessossssssesssecsnscevssosesessseesessssesnsssersnscsessacesessneesessnsesssssersnecsessneenecss 57 NETWORK EINE 57 ADDITIONAL SETTINGS use ese ese2. Details lt Details Edit z 3504 Delete Contact c D p tn A r e Delete All Call History Edward F SIP r pm G F 31621 x vr Add to Favourites gghhh mnb J Cancel K Call History J N Ki in Jennifer N AANO t 31621 PA r Duration 00 15 jojo d 16 58 Durat 21671 lu U 1 wW x Tony Y Z A s g DD s pA SY eee LS os y Contacts ont Keypad Messages Settings Contacts Cont Keypad Messa PAPA r Settee vi dit 4 ya 1 Select one contact in the 2 Tap on the menu button at 3 Tap Add to Favorites to Contacts the upper right corner add contact Users could also tap Delete Contact to delete the contact from Favorites Figure 31 Add Contact to Favorites Besides the operation mentioned above users could also select one contact in the Contacts and long press it to bring up the dialog box select Add to Favorites to add contact to Favorites Via the similar way users could delete contact from Favorites by selecting Remove from Favorites CALL HISTORY To view recent call history or view classified call history on Grandstream Wave tap on the dial screen or slide down the call history as shown in figure 32 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 39 of 64 ndstream Innovative IP Voice amp Video G p 16 10 SL eed Missed 032056 Johnson N 6667674 10086 N 10086 Shaun Ng 15112345678 3586883 NO 3586883 6012 N 6012 18806514352 NO
3. a 56 Figure 46 Reducing Noise Settings Screen ee ee ee RE ee ee ee Ee ee ee ee EE ee ee ee RE Ee ee ee 57 Figure 47 BLA List Screen EE 59 F dure 48 LDAP SES STEN de 60 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 5 of 64 Andstream Innovative IP Voice amp Video CHANGE LOG This section documents significant changes from previous versions of Grandstream Wave user manuals Only major new features or major document updates are listed here Minor updates for corrections or editing are not documented here FIRMWARE VERSION 1 0 1 2 e This is the initial version Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 6 of 64 E ten Innovative IP Voice amp Video WELCOME Thank you for using Grandstream Wave To meet the requirements of our customers Grandstream Wave emerged on the basis of our existing multimedia VoIP Phones Grandstream Wave supports Android 4 0 and higher and it is compatible with most of Android mobile phones and tablets By combining powerful phone functions and integration of Grandstream UCM applications businesses throughout the world can use Grandstream Wave for all communication and productivity requirements with unprecedented high quality experience FEATURE HIGHTLIGHTS e Support Android 4 0 and higher e Standard SIP based softphone with exceptional voice quality e Strong security features including SIP over TLS and 128 or 256 bit SRTP e Support
4. A oo see 988608 ete Keypad Messages Settings LI D Y II N lt xS gt S lt c oD20voo0oz lt zrxc XIomnmooso gt 03 Figure 26 Grandstream Wave Contacts Screen Grandstream Wave User Guide ndstream Innovative IP Voice amp Video Page 34 of 64 ADD CONTACTS All 3504 Edward gghhh mnb Jennifer jojo Back to the Contacts screen SP New Contact B SIP Number SIP Number G H K Phone L kA H 0 4 P Add New Item Cr o Groups T Ringtone O Contacts Tap to add photo ndstream Innovative IP Voice amp Video Add New Item Bl Tap to add new SIP number 1 Tap on at the upper right corner to 2 Input contact information and tap on add a new contact As pictured at right SEARCH CONTACTS save the contact Figure 27 Grandstream Wave Add New Contact the check mark on the upper right corner to Tap on the search box on the Contacts screen to access the search screen as shown in figure 28 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 35 of 64 andstream Innovative IP Voice amp Video QT CO Cancel Figure 28 Grandstream Wave Search Contact Enter contact name or number to search the contact will be updated and displayed automatically when entering the initial digits Tap on the number to view details VIEW CONTACT Tap on one contact to view details or edit as shown in figure 29 Fi
5. Transfer Conference TA pa sok Conference Speaker 388 Keypad 4 mg a nag _ 1 Slide right to access call line screen 2 Tap on the line to select 4 Tap on UnHold to speak to this 3 Tap on the right area or slide to line other lines will be put on hold left and go back to the call screen automatically Figure 7 Switch Call Lines ANSWERING A CALL SINGLE INCOMING CALL When the phone is at idle state and there is an incoming audio call the status bar will display the icon pax G and the phone screen is as shown in figure 8 below Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 15 of 64 ndstream Innovative IP Voice amp Video Jennifer 3888 Ringing Audrey Answer Et Figure 8 Single Incoming Call Tap on Answer to answer the call via speaker or tap on to reject the call MULTIPLE CALLS pus When there is another incoming call during an active call the status bar will display the icon G and at the same time users will hear call waiting tone with the screen displaying the caller name or number for the incoming call A prompt appears for users to confirm as shown in figure 9 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 16 of 64 ndstream Innovative IP Voice amp Video Incoming call Edward Answer Figure 9 Multiple Calls Answer Tap on Answer to answer the call once the new call is answered the current active call will be place
6. dstream Innovative IP Voice amp Video Grandstream Networks Inc Grandstream Wave for Android User Guide GRANDSTREAM WAVE USER GUIDE E ten nnovative IP Voice amp Video Grandstream Wave User Guide Index CHANGE LOG AE N N EE EE N 6 FIRMWARE VERSION 1 0 1 2 22H 6 VEL NE Gh 7 FEATURE HORTEN AA 7 GRANDSTREAM WAVE TECHNICAL SPECIFICATIONS rannnnnnnnnnnnnnnnnnnnnnnnnnnennnnnenennennennnnennennennenenn 7 GETTING READY 9 USING GRANDSTREAM WAVE nannnvnnnnvnvnnnnvnnnvnnnnnnnnnnnnnvnnnnvnnnnnnvnnnnnnvnne 11 DAL EHEEN so ese do oe ee ee Gee seis oo Ee ee ee Ne Ee EE ee EE 11 DIALING A NUMBER DIRECTLY ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee eed 11 FEL EO OE OE OE EE EO OOR OE EE AE 12 DIALING A NUMBER VIA CALL HISTORY aaa 13 DIALING A NUMBER VIA CONTACTS ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ed 13 SWITCHING AUDIO CHANNEL DURING CALL ee ee ee ee ee ee ee ee ee ee ee ee ee 14 ANSWERING Nb 15 SINGLE INCOMING GALE ee apn Se Una a GG nA GE ER ee 15 MULTIPLE CALLS see Ee ie n Ee ee Ged nee Gee ee ee ee De ee Ge DE ee ee ee Ee EG ee DE ee 16 OG se N EE EE EE EN EO EE EO EO OR EE EN 17 GAE HOLD F E UNE ie ie ene T ee Ge AY 19 MUTE aaa AG E AGA TAO OLD 19 SWITCHING AUDIO CHANNEL DURING CALL ee ee ee ee ee ee ee ee ee 20 MISSED CALLS ses ses Se Baa aa aaa 21 GALLTEANSEER te ei n ee be ee ee ee n Ge ee ee ee ee n Ge ee ee ee ee Ee 23 BLIND TRANS FE P he 23 ATTENDED TRANSFER AFTER CALLING
7. including Account Settings Call Settings Audio Codec Settings Network Settings etc ACCOUNT SETTINGS Grandstream Wave supports up to 6 independent SIP accounts and 6 lines Users can make calls after screen to add accounts Users could add contact by tapping on UCM Account QR Code Scan or UCM registering the account to the SIP server Tap on at the upper right corner of the Account Settings Account Select QR Code Image or tap on SIP Account to manual add account as shown in figure 39 G m 2 17 lt Add New Account UCM Account QR Code Scan UCM Account Select QR Code image SIP Account Contacts Conf Keypad Messages Settings Figure 39 Add New Account Screen UCM ACCOUNT QR CODE SCAN To add account by QR code scan please follow the steps below as shown in figure 40 1 Tapon UCM Account OR Code Scan to access the scan screen 2 Scan the QR code containing configuration info sent from the UCM server to the mailbox 3 Choose whether to overwrite account or add new account and then the account will be added to the list Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 47 of 64 andstream Innovative IP Voice amp Video Account Settings Overwrite account 5022 Overwrite account 5026 Overwrite account 6022 Add new account Close Figure 40 QR Code Scan Screen AN Note e Users could add up to 6 accounts if already reached the limit you can select overwrite acco
8. Contacts Conf Keypad Messages Settings gt Oo on Figure 46 Reducing Noise Settings Screen NETWORK SETTINGS Grandstream Wave supports data communication via 2G 3G 4G and WIFI Table 10 Advanced Settings Network Settings Parameters NETWORK SETTINGS Network Users could use Grandstream Wave in 2G 3G 4G WiFi Only Use In the WiFi environment only register account with This WiFi this specified connected WiFi Network Only Use This WiFi to Register Account to Register Account QoS Settings QoS Configure layer 3 SIP QoS and layer 3 audio QoS The Settings valid range is 0 63 The default setting is 48 ADDITIONAL SETTINGS Additional Settings includes Config Server Path LDAP Settings BLA Keypad Settings etc Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 57 of 64 ndstream Innovative IP Voice amp Video Table 11 Advanced Settings Additional Settings Parameters Config Defines IP address or URL for the server lt Advanced Settings Server Path Grandstream Wave could obtain the configurations ADDITIONAL SETTINGS from the server path automatically Config Server Path Export Export the configuration files to the path on the fm grandstream com gs Configuratio phone sdcard GS Wave config n Export Configuration Export path adoara GSWavea contig LDAP Tap to access the LDAP Settings screen to set up Settings features Users could set by QR Code Scan Select LDAP Settings BLA bridged line appear
9. Tap on More and select conference screen 2 Tap on any amp on the screen to add single participant or tap on ar PA the upper right corner to add 3 Tap on Add to add participant to 4 Repeat the above steps to add more participants in Figure 20 Grandstream Wave Conference lnitiating Conference While all participants have been in the conference users could tap on the buttons below to make the corresponding operations Speaker Enables the speaker for the conference Hold Hold the conference Mute Mute the conference participant individually Delete Delete the conference participant Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 28 of 64 ndstream Innovative IP Voice amp Video When the conference participant is disconnected or the call with the participant is over tap S on the top right corner of the participant to redial REMOVING PARTICIPANT FROM CONFERENCE To remove a participant from the conference users could press DELETE button on phone screen then tap on o icon at the upper right corner of the participant and then it will be removed See figure 21 FI 16 42 New Conference Monitor a N Speaker Hold Mute ee End Figure 21 Grandstream Wave Conference Delete Conference participant MUTE UNMUTE CONFERENCE During an active conference users could press MUTE button on phone screen then tap on at the upper right corner of the participant to mute the participa
10. 18806514352 Shaun 15112345678 John Q CON Tol ws VRA Pd Keypa Contacts Conf d Messages Settings 16 09 01 20 16 37 01 20 11 17 01 20 11 06 01 12 12 09 01 12 10 46 Figure 32 Grandstream Wave Call History S Answered calls t Dialed calls ts Missed calls Tap on one call history entry to dial out with the last dial out account To access the details for this entry tap on the right side of the entry as shown in figure 33 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 40 of 64 ndstream Innovative IP Voice amp Video Details SIP Q 31621 Call History 17 30 Duration 00 01 K 31621 16 58 Duration 00 15 Ng 31621 Do geo ML LS 2 O 2 C G Contacts Conf Keypad Messages Settings Figure 33 Grandstream Wave Call History Details Screen Users could view recent call history of this entry make calls or send messages to it not applicable to SIM card number or anonymous call Tap on at the upper right corner to make operations like Edit Contact Add to Favorites or Delete All Call History If the call is not an existing contact save it to Contacts before making the operations Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 41 of 64 andstream Innovative IP Voice amp Video lt Details Edit Delete Contact Delete All Call History Add to Favourites Cancel Figure 34 Grandstream Wave Call History Details
11. Q fe Contacts Co nf Key pa Message Input content send 3 CD 1 Access Messages 2 Slide to left to go screen and back to the EEE slide to right Messages screen 3 CD mmm m select the tap on to start ma account to composing a new 3 Add recipient in the 4 Message sent send message message textbox and input content successfully Figure 37 Grandstream Wave Create New Message Tap M on the right of the input box to add one contact or more from Grandstream Wave Contacts or input the contact phone number or name in the input box to find the corresponding contact If the sent received message is phone number or Email address you can tap on the number to dial out directly or tap on the Email address to send email to DELETE MESSAGE Long press one message in the Messages tap on Delete in the pop up dialog box to delete all messages with this number Long press one message to access the editing screen users could edit copy one single message as shown in figure 38 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 45 of 64 ndstream Innovative IP Voice amp Video 16 55 I miss you re O O Figure 38 Grandstream Wave Message Screen Edit Message Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 46 of 64 ndstream Innovative IP Voice amp Video SETTINGS For the first time using Grandstream Wave go to the Settings screen to complete the basic settings
12. Screen Edit Contact MESSAGES Messages function allows users to send receive messages Tap on to access the Messages screen as shown in figure 35 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 42 of 64 ndstream Innovative IP Voice amp Video Messages Edward 0 2 21 27 hello Voicemail 3 3 You have voice mail APR Contacts Conf Keypad Messages Settings ag aa D Figure 35 Grandstream Wave Messages Screen A Note e Messages function is not available in all countries and regions Please contact your service provider for more details VIEW MESSAGE The Message screen displays sent amp received draft messages the messages are classified by contacts names or numbers while sorted by sent amp received time Tap on one message to check the details as shown in figure 36 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 43 of 64 ndstream Innovative IP Voice amp Video 4 A 16 50 lt Sam Y 7 Imiss you gt Fa Figure 36 Grandstream Wave Message Details Screen Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 44 of 64 ndstream Innovative IP Voice amp Video CREATE NEW MESSAGE li Messages Compose new Add recipient Back to messsage Sandy 0 3 16 53 hello rm FE ome a ES Sam Q Audrey from Contads message list Call the recipient Input message recipient Match the recipient fe you Message sent
13. ee ee ee ee ee ee ee ee nan 57 TE ESN 61 ABOUT VERSION ENN 61 pie EE 61 DM 62 FAQS EE AA 63 EXPERIENCING THE GRANDSTREAM WAVE APPLICATION 64 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 2 of 64 dstream Innovative IP Voice amp Video Table of Tables Grandstream Wave User Guide Table 1 GrandStream Wave Technical Specifications 2 XXXX aaa 7 Table 2 Edit Account Parameters cccccccseccccceeeceeceeeceeceeeeeeceeeeeesaeeecessaeueeesseeecessegecesseaeceessageeessaeeessaaes 50 Table 3 Account Settings General Settings Parameters 2 XXXX a 51 Table 4 Account Settings Call Settings Parameters 22QXQXQX aa 51 Table 5 Account Settings SIP Settings Parameters XX a 52 Table 6 Session Expiration Settings Parameters XQXXXX a 52 Table 7 Account Settings Network Settings Parameters 22QXQXQXXX aaa 53 Table 8 Account Settings Codec Settings Parameters 000000mmm sssasssauaaaaaaaasasssanananaaaasssssssnans 54 Table 9 Advanced Settings General Settings Parameters XXX a 55 Table 10 Advanced Settings Network Settings Parameters 2 XXXX a 57 Table 11 Advanced Settings Additional Settings Parameters rrrrnnrrrrnnnnnernnnnnronrnnnnrnnnnnnrennnnnnennnnnnennnnn 58 Table 12 LDAP Settin
14. is No If set to Yes and the remote party supports session timers the phone will use a session timer when it receives inbound calls The default setting is No If Force Timer is set to Yes the phone will use the session timer even if the remote party does not support this feature If Force Timer is set to No the phone will enable the session timer only when the remote party supports this feature To turn off the session timer set Caller Request Timer Callee Request Time and Force Timer all to No Table 7 Account Settings Network Settings Parameters Proxy A SIP Extension to notify the SIP server that the Require phone is behind a NAT Firewall Do not configure this parameter unless this feature is supported on the SIP server Outbound IP address or Domain name of the Primary Outbound Proxy Proxy Media Gateway or Session Border Controller Secondary IP address or Domain name of the Secondary Outbound Outbound Proxy Media Gateway or Session Border Proxy Controller Secondary outbound proxy will be used when the primary outbound proxy fails This configuration is to enable or disable the NAT traversal mechanism The default setting is Keep alive e f set to STUN and STUN server is configured the phone will route according to the STUN server If NAT type is Full Cone Restricted Cone or Port Restricted Cone the phone will try to use public IP addresses and port number in all the SIP amp SDP messages e The
15. phone will send empty SDP packet to the SIP server periodically to keep the NAT port open if it is configured to be Keep alive e Configure this to be NAT NO if an outbound proxy is used e Configure this to be UPnP if the router supports UPnP e f set to Auto the phone will try to use all traversal methods mentioned above until find the available one This parameter controls how the search appliance looks up IP addresses for hostnames There are three modes A Record SRV and NATPTR SRV The default setting is A Record If the user wishes to locate the server by DNS SRV the user may select SRV or NATPTR SRV Grandstream Wave User Guide Page 53 of 64 E ten Innovative IP Voice amp Video Table 8 Account Settings Codec Settings Parameters CODEC SETTINGS DTMF DTMF Preferred Vocoder SRTP Mode Disable Preferred Vocoder Users can choose different ringtones This parameter specifies the mechanism to transmit DTMF digits There are 3 supported modes e In audio which means DTMF is combined in the audio signal not very reliable with low bit rate codecs e RTP RFC2833 which means to specify DTMF with RTP packet Users could know the packet is DTMF in the RTP header as well as the type of DTMF e SIP INFO Use SIP info to carry DTMF The defect of this mode is that it s easily to cause desynchrony of DTMF and media packet for the reason the SIP and RIP are transmitted respectively The default s
16. 6 SIP accounts up to 6 way audio conferences e Support CID voicemail and call encryption e Native integration with mobile devices including contact call history and ringtones e Enterprise features including UCM integration BLF call transfer pickup LDAP e Powerful NAT traversal options including automatic NAT discovery STUN and UPnP e Automatic call forward based on time and location rules e Support G 711 G 726 G 722 iLBC Opus Speex and G 729 Premium Edition e Automatic provision including XML provision and QR code scan e Fully customizable skins and themes for optional branding needs GRANDSTREAM WAVE TECHNICAL SPECIFICATIONS Lines Protocols and Standards Network Graphic Display Bluetooth Voice Codec and Capabilities Telephony Features Table 1 Grandstream Wave Technical Specifications 6 lines with up to 6 independent SIP accounts SIP RFC3261 TCP IP UDP RTP RTCP HTTP HTTPS DNS A record SRV NAPTR STUN ICE SIMPLE LDAP TLS DTLS IPv6 TBD Support 2G 3G 4G and WiFi 800 x 480 resolution or higher Support making calls with Bluetooth Support G 711u a G 722 wide band G 726 32 iLBC Speex GSM Opus HD Audio Hold mute transfer forward unconditional no answer busy call park paging intercom DND Do Not Disturb bridged line appearance BLA downloadable phone book XML LDAP call waiting call history flexible dial plan Firmware Version 1 0 1 2 Grandstream Wave User G
17. NG THE GRANDSTREAM WAVE APPLICATION Please visit our website http www grandstream com to receive the most up to date updates on firmware releases additional features FAQs documentation and news on new products We encourage you to browse our product related documentation FAQs and User and Developer Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate support Our technical support staff is trained and ready to answer all of your questions Contact a technical support member or submit a trouble ticket online to receive in depth support Thank you again for purchasing Grandstream Enterprise Application phone it will be sure to bring convenience and color to both your business and personal life Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 64 of 64
18. Wave AA will get access to CET s 5 A n DAA ward to matag us appicano Bo t 3 Installing 1 Click Next to check the privacy policies to continue 2 Click Install to initiate the installation 4 When installed click Done to exit or click Open to access the app Figure 1 Grandstream Wave Installation IN Note e For first time users users have to confirm whether allow Grandstream Wave to read local call history and import contacts of the phone If allows users could view local call history and contacts on the corresponding Grandstream Wave screen To fully manipulate the Grandstream Wave capacitive touch screen use your fingers operate the following on the Grandstream Wave icons buttons menu items onscreen keyboard etc Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 9 of 64 andstream Innovative IP Voice amp Video au Tap Long Press 4 oman Nun Press and Drag Flick and Slide Figure 2 Grandstream Wave Finger Gestures on the Touchscreen e Tap Slightly touch the screen with fingertip once to initiate menu options or applications For example to select items on the screen e g setting options apps to press onscreen buttons e g End or Options soft key during the call to type letters and symbols using the onscreen keyboard e Long Press Touch the screen with fingertip for about 2 seconds without lifting your finger from the screen to bring
19. a new voicemail the voicemail icon will show up on the status bar and at the same shown in figure 24 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 31 of 64 To retrieve the voicemail Firmware Version 1 0 1 2 G o 11 31 Ci Edit Account J Activate Account Account Name 32056 SIP Server 192 168 125 254 SIP User ID 32056 SIP Authentication ID 32056 Password ua Voicemail UserID Contacts Conf Keypad Messages Settings Figure 24 Configure Voicemail UserID Grandstream Wave User Guide ndstream Innovative IP Voice amp Video Page 32 of 64 ndstream Innovative IP Voice amp Video Messages T N 1 Tap Messages to access 3 Tap on Listen to dial out 4 Listen to the voicemail by Messages screen following the voice prompt 2 Tap on Voicemail to access the detail screen Figure 25 Retrieve Voicemail A Note e t require a password to listen to the voicemail please contact the service provider to obtain the password CONTACTS Users can manage their phone contacts and SIP contacts in Grandstream Wave Contacts To access 42 Grandstream Wave Contacts tap on OY at the bottom of the main screen as shown in figure 26 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 33 of 64 Firmware Version 1 0 1 2 3504 E Edward G gghhh mnb J Jennifer jojo L lu z Tony Pha pa N or VS cs ty Contacts Conf Cc All SIP
20. all to access attended transfer Trarster Spilt 1 Tap on More and select Transfer in the available options to access the transfer 2 Input phone number and then tap on 3 If the third party Attended to access has not answered 4 If the new call is the transfer screen the call the caller aceon established tap on could tap on Transfer to transfer the Cancel to end call If tap on Split it will transfer place the previous call on hold Figure 17 Attended Transfer before Calling Split 6 WAY CONFERENCE Grandstream Wave supports up to 6 way conferencing The conference screen is as shown in figure 18 below Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 25 of 64 ndstream Innovative IP Voice amp Video Add new Add more Conference conference New Conference participants rgineer Datu ng Echo Edward Apple Betty Tap to delete the participant ENGINE fanino Echo Edward Apple Betty Add one participant Delete this conference Start Conletence Start conference Long press Oe conference Users could start delete the conference or edit entry to delete it conference participants after accessing the conference screen Figure 18 Grandstream Wave Conference Screen Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 26 of 64 ndstream Innovative IP Voice amp Video ADD NEW CONFERENCE Conference I Add new Existing line Tap to access the call
21. ameter in Endblu Session Expltation Session Session Expiration Settings option below The Expiration default setting is No Session Configures the relevant session expiration Expiration parameters See table 6 SIP Port Settings 5060 SIP Port Defines the local SIP port used to listen and transmit Transmission Protocol NDF Transport Configures the transport protocol to transmit SIP info lhereciater Before flaw Nectsivetion Protocol Users could choose TCP UDP TLS The default is Unregister Single UDP Register Expiration m Unregister If set to Register All the SIP contact header will use a Before New to clear all SIP user s registration information If Registration set to Register Single the phone only need to clear the current SIP user s info The default is Unregister Single that means do not cancel the SIP user s registration information Register Specifies the frequency in minutes in which the Expiration phone refreshes its registration with the specified m registrar The minimum value is 1 minute while the maximum is 64800 minutes about 45 days The default value is 60 minutes 1 hour Table 6 Session Expiration Settings Parameters lt Session Expiration Sett Session The SIP Session Timer extension that enables SIP doele eis Expiration sessions to be periodically refreshed via a SIP ma S request UPDATE or re INVITE If there is no refresh via an UPDATE or re INVITE message the n s session
22. ance Keypad Settings Local Call And Dial Edit Before Dial QR Code Image or SIP Account BLA bridge If enabled Grandstream Wave will detect the online d line status of the Contacts and display the status in the appearance SIP Contacts list O Contacts Conf Keypad Messages Settings BLA List Keypad Settings Edit Before Dial Vibrate when Ringing BLA Auto detect the participants online status in the BLA list the status is displayed in the SIP Contacts Add participants and display the online status Users could view the online status in the SIP Contacts as shown in figure 47 There are 3 statuses Offline The contact is not online or unregistered Busy The contact is in an active call O Online The contact is in idle NOTE The server should support BLA function if enable BLA Users could select Local Call and Dial New Contact and Dial or Paging and Dial When enabled Local Call and Dial users input the numbers on the keypad and users could tap on Local Call button to dial out with phone numbers or tap on Dial button to dial out with SIP account When enabled New Contact and Dial after inputting the phone number on the keypad tap on Contact button to access the Add Contact Screen to save the number as contact tap on Dial button to dial out with SIP account When enabled Local Call and Dial tap on Local Call button to dial out with the phone number or tap on Dial button to
23. ccess the LDAP server This setting specifies the name attributes of each record which are returned in the LDAP search result Example gn cn sn description This setting specifies the number attributes of each record which are returned in the LDAP search result Example telephoneNumber telephoneNumber Mobile This setting configures the filter used for name lookups Examples Cn Sn returns all records which has the cn or sn field containing with the entered filter value I sn returns all the records which do not have the sn field containing with the entered filter value amp cn telephoneNumbers returns all the records with the cn field containing with the entered filter value and teleohoneNumber Grandstream Wave User Guide Page 60 of 64 field set ndstream Innovative IP Voice amp Video This setting configures the filter used for number lookups Examples telepohoneNumber Mobile returns all records which has the teleohoneNumbe or Mobile field containing with the entered filter LDAP Number Filter value amp teleohoneNumber cn returns all the records with the teleohoneNumber field containing with the entered filter value and cn field set LADP Display Name This setting specifies the Display Name attributes Up to 3 attributes Attributes could be displayed Examples cn SN telephoneNumber Max Hits 0 100 The maximum contacts results re
24. d on hold If the new call is rejected by tapping on Reject the current active call will not be interrupted VOICE CALL During an active call users could hold resume call mute unmute input DTMF add new call initiate conference end a call or switch audio channel Tap on left screen and slide right to bring up the lines list Users could switch to other lines or add a new call Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 17 of 64 Jennifer Jennifer Jennifer A Transfer d 11 3 son NI PP Speaker Hold Keypad d 11 Conference es End Speaker Hold an En dy Speaker Open Close speaker Switch to headset channel if plugged in headset Open Close keypad to input digits Hold Unhold call Figure 10 Voice Call Slide to right to add new call or switch lines Speaker Switch voice channels to speaker or 3 5mm headset if plugged in ndstream Innovative IP Voice amp Video Back home Transfer call Mute Unmute call Start conference Hold UnHold During the call users could press the HOLD button to hold or resume the call at any time Keypad Tap on the icon to bring up digital soft keypad for inputting DT MF More Access more operations including Home Transfer Conference and Mute Unmute Home Back to the home screen dial screen the active call interface will be hidden users could tap on at the upper left corner of the screen to go back to
25. dial out with SIP account When enabled Paging and Dial tap on Paging button to dial out with paging or tap on Dial button to dial out with SIP account Configures whether to edit number before dial If set to No tap on the contact or one call history entry on call screen to dial out with the last dial out account directly If set to Yes when tap on the contact or one call history entry on call screen the phone will automatically fill in the corresponding number to the input box users could edit the number before dial out Configures whether to vibrate when ringing It is only applicable to the incoming calls for the Grandstream Wave The phone settings priority is higher than this option When set Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 58 of 64 ndstream Innovative IP Voice amp Video the phone to silent mode the phone will not vibrate when ringing even set this option to Ves Default Defines whether to enable registration notifications for default account If enabled users Account will see the notifications in the status bar once the default account is registered Registration successfully Notification Start On Boot Configure whether auto start Grandstream Wave when starting up o Wi FMA 12 26 All Apple Online Emily Busy Fenny Offline N lt xSC gt lt c lt 0o22000Zz lt lt rxzc I1Iom nm000M gt xs a nE IW 33 GOP ME Nit vi u Contacts Conf Keypad Messages Setting
26. digits tap on x to delete the digits one by one or long press it to clear all digits Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 23 of 64 ndstream Innovative IP Voice amp Video ATTENDED TRANSFER AFTER CALLING Grandstream Wave supports attended transfer before or after calling which provides users a fast and easy way to complete attended transfer Make an active call first and follow the steps below to transfer the call to the third party Tony Add Call 2 5 8 1 Slide to 0 right to gt Tap on Add Call to dial ae call the number for the second 3 ine jee ee th E During the new call and make sure the ca n Screen i i i active call tap More oa o is established This will and select Transfer in place the previous call on the available options to 4 Tap on the line on hold to hold transfer the call access the transfer screen as shown in figure on the right Figure 16 Attended Transfer After Calling Transferring KN EE ATTENDED TRANSFER BEFORE CALLING Besides the transfer mentioned above users also could consult the third party first before transferring the call Make an active call first and follow the steps below to transfer the call Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 24 of 64 ndstream Innovative IP Voice amp Video Cancel transferring or end the to access attended transfer be ewer answer Split the call or end the c
27. dstream Innovative IP Voice amp Video G Ja 5 22 lt Account Settings 1042 3044 5072 33511 Audrey 8 SS KG is P Log Contacts Conf Keypad Messages Settings 5 KI DO Figure 42 Account Settings Screen Registration Success lt Add New Account Active Account Account Name SIP Server SIP User ID SIP Authentication ID Password Voicemail UserID Messages Settings Firmware Version 1 0 1 2 Table 2 Edit Account Parameters Activate Account Account Name SIP Server SIP User ID SIP Authentication ID Password VoiceMail UserlD Display Name Grandstream Wave User Guide Defines whether to activate account The name associated with each account to be displayed on the LCD Domain name or IP address provided by your VoIP service provider ITSP User account information provided by your VoIP service provider ITSP It s usually in the form of digits similar to phone number or actually a phone number SIP service subscriber s Authenticate ID used for authentication It can be identical to or different from the SIP User ID The account password required for Grandstream Wave to authenticate with the ITSP SIP server before the account can be registered To retrieve voicemail by pressing the LISTEN button on the message screen This ID is usually the VM portal access number For example the UCM server voicemail access number is 97 The Caller ID the SIP us
28. e ee ee ee ee ee ee ee ee Ee ee ee ee Ee ee ee ee Ee ee ee ee Ee ee ee ee Ee ee ee 40 Figure 33 Grandstream Wave Call History Details Screen esse ees ee ee ee ee de ee ee eed ee ee ee Ee ee ee 41 Figure 34 Grandstream Wave Call History Details Screen Edit Contact sesse ees ee se se ee see ee ee ee ee 42 Figure 35 Grandstream Wave Messages SCreen rrnannnnnnnnnnnnnnnnnnnnnnnrnnnnnnnnnrnnnnnnnnrrnnnnnnnnsennnnnnnnsennnnnnsnssnn 43 Figure 36 Grandstream Wave Message Details Screen ee EE Ee ee ee Ee ee ee Ee ee ee ee EE ee ee ee 44 Figure 37 Grandstream Wave Create New Message 211 ee ee ee RE Ee ee ee EE ee ee ee Ee ee ee ee Ee ee ee 45 Figure 38 Grandstream Wave Message Screen Edit Message 0 22 00000aaaaaausssunaaaasasasananaaasssnuns 46 Figure 39 Add New Account Screen ee ee EE EE ee Ee ee ee ee ee RE Ee ee ee ee Ee ee ee ee EE ee ee ede EE ee ee ee 47 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 4 of 64 E ten Innovative IP Voice amp Video Figure 40 OF Code SEAN STEEN Lasser due 48 Figure 41 Scan QR Code Image Screen a 49 Figure 42 Account Settings Screen Registration Success ee AR EE Ee ee ee Ee ee ee ee EE ee ee ee 50 Figure 43 Slide to Delete AccCOUNE ee ee ER EE RE EE ee EE Ee ee EE Re ee EE Ee ee ee ee ee EE ee ee EE EE ee ee EE ee ee EE ER ee ee EE Ee 55 RUE TTV 56 Figure 45 DND Settings Screen
29. eadset when making calls Figure 13 shows the call screen when using the Bluetooth tap on pao to switch channels Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 20 of 64 ndstream Innovative IP Voice amp Video Jennifer A Earphone 4 Speaker JERN FEN QU EE Hold Keypad More n End Figure 13 Call via Bluetooth MISSED CALLS x When there is a missed call the phone will display ts on the status bar and prompt on the Grandstream Wave call history list as shown in figure 14 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 21 of 64 Firmware Version 1 0 1 2 Missed call icon L Call History All missed calls Edward H 3546 gghhh mnb jojo 1 2 3 4 5 6 7 8 9 x 0 H Keypad Figure 14 Missed Call Screen Grandstream Wave User Guide ndstream Innovative IP Voice amp Video Page 22 of 64 ndstream Innovative IP Voice amp Video CALL TRANSFER BLIND TRANSFER Jennifer Home 192 P A Conference Keypad a n End 1 Tap on More and select Transfer in the available options to access the transfer 2 Input the digits and then select the screen transfer mode as Blind to transfer the call When hears the ringback tone users will automatically go back to the main screen dial screen to complete the transfer after the callee answers the call Figure 15 Call Transfer Blind Transfer A Note e f entered incorrect
30. ee ee Ee ee ee 24 Figure 17 Attended Transfer before Calling Split X a 25 Figure 18 Grandstream Wave Conference Screen 02 a 26 Figure 19 Grandstream Wave Conference Add New Call to the Conference ee ee 27 Figure 20 Grandstream Wave Conference lnitiating Conference rrrnnnnnrrnrvvnnrrnnnnnrrrvvrnnrrnnnnerrrrrrnnrnnnnnn 28 Figure 21 Grandstream Wave Conference Delete Conference participant ees ee ee 29 Figure 22 Grandstream Wave Conference Mute Conference Participant cccceeeeseeeeeeeeeeeeeeeeeeees 30 Figure 23 Grandstream Wave Conference Hold Conference ccccccceeeseeeeeeeeeeeeeeeeeeeaeeeeeeeeseeeeeeeeeaas 31 Figure 24 Configure Voicemail UserID rrrrrnnnnnnvvnnnnnnnnvnrrnnnnnrvnnnnnnnnrrnnnnnnnrsnnnnnnnnssnnnnnnsnssnnnnnnsnsrnnnnnnsnsenn 32 Figure 25 Retrieve Voicemail Lunn ammer domene be do nede eds 33 Figure 26 Grandstream Wave Contacts Screen ccccccccseeeeeeeceeeeeeeeeceaeeeceeeeeaeeeceeeseeaeeeeeesseeeeeeessageeeeeeeas 34 Figure 27 Grandstream Wave Add New Contact a 35 Figure 28 Grandstream Wave Search Contact a 36 Figure 29 Grandstream Wave View Contact a 37 Figure 30 Grandstream Wave Edit Contact ees ee Ee ee RE ee ee Re ee ee ee Ee ee ee ee Ee ee ee ee Ee ee ee 38 PIQUE elfde Contact 10 FU redene 39 Figure 32 Grandstream Wave Call History esse ee ees ee e
31. er the phone number on the keypad Dia Call l 5 Tap on to dial out with SIP account or tap on to dial out via local phone number A Note e By default Grandstream Wave allows users to press key as SEND key This behavior can be disabled via set option Use as Dial Key to No under Settings gt Account Settings e f inserting an active SIM card into the phone users could make calls with the SIM card number but cannot send messages with the local phone number REDIAL Users can dial out the last dialed number if there is dialed call history 1 Access the dial screen 2 Press key to dial out the last dialed number Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 12 of 64 ndstream Innovative IP Voice amp Video DIALING A NUMBER VIA CALL HISTORY The Grandstream Wave call history is listed on the upper of the dial screen It displays all call history local and SIP account and missed calls Navigate on the call history entries by tapping on at the bottom of the main screen to slide up down as shown in figure 5 Nanny Tapto viewall 444 Jennifer NG 6088 call history 4 Johnson details na 1 2 3 EE S 6012 Tap to call the contact 4 5 6 Shaun 7 8 9 John nd Q 4 Nanny 1 Tap on Keypad or roll 2 Tap on one call history horizontal in the direction of entry to dial out The call the arrow to view the call screen is pictured as right history Figure 5 Dial up
32. er uses when calling it needs SIP server support if enable this function Page 50 of 64 ndstream After configuring the account users could tap on the existing account for more settings such as General Settings SIP Settings Network Settings and Codec Settings Table 3 Account Settings General Settings Parameters GENERAL SETTINGS Activate Configures whether to activate account Activate Account Account Set as Default Tick to set this account as default 4 Edit Account Configures the account parameters Edit Account Delete Delete the current account Account Delete Account Table 4 Account Settings Call Settings Parameters Ringtone Users can choose different ringtones lt 5022 IG DialPlan Configures whether to enable Dialplan Ringtone DialPlan Configures the prefix to be added to each dialed Dern PAGTAMA Miena Prefix number All numbers use this account will automatically add the prefix For example if the ae prefix is 5 the phone number is 337 thus the dial number is 5337 Use as Dial Configure the key as the Send key If set to DialPlan Prefix DialPlan Settings Key Yes pressing the key to dial the numbers out De Veer Box immediately If set to No the key will be included in the dialing string Use as Dial Key Call Forward Enable Call Forward mode Call Forward Call Forward Specifies the Call Forward Type from 4 modes Settings Unconditional Time Based Others Fo
33. etting is RFC2833 Configures whether to enable Dialplan Multiple vocoder types are supported on the phone the vocoders in the list is a higher preference Users can configure vocoders in a preference list that is included with the same preference order in SDP message SRTP Mode The default setting is Disable Users could choose Enable and Force which means enable and force to use SRTP Enable But Not Force means enable but not force to use SRTP Users could also slide left to delete this account as shown in figure 43 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 54 of 64 Andstream Innovative IP Voice amp Video lt Account Settings Jenny 320506 o Tap anywhere to confirm deletion Tap Revoke Deleted to recover the deleted account ADVANCED SETTINGS Figure 43 Slide to Delete Account Advanced Settings include General Settings Call Settings Audio Settings Network Settings and Additional Settings GENERAL SETTINGS GENERAL SETTINGS Random Port STUN Server Settings stun ipvideotalk com Firmware Version 1 0 1 2 Table 9 Advanced Settings General Settings Parameters Random Port When set to Yes this parameter will force random generation of both the local V SIP and RTP ports This is usually necessary when multiple phones are behind the same full cone NAT The default setting is Yes Stun Server The IP address or URL of the STUN Settings server O
34. gs Parameters 22 X XA 60 Table 13 Additional Settings Parameters 222 XX 61 Table 14 Debug Settings Parameters 22 XXX 61 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 3 of 64 E ten Innovative IP Voice amp Video Table of Figures Grandstream Wave User Guide Figure 1 Grandstream Wave Installation cccccccssssecccccsseeeceeeceesseeeeeeseeseeeeeseeaeeeesssseaeeeeesseaaeeeesessageeeeeeeas 9 Figure 2 Grandstream Wave Finger Gestures on the Touchscreen cccccseeeeceeeeeeeeeeeeeeeeaaeeeeeaaeeeesaaeess 10 AE NNN 11 Fig re 4 Select ACCOUN EE NE ie 12 Figure 5 Dial up via Call History aasam esse iese Ee ee oes ee Re ee Re ae ie es ee Roe ee He oie 13 Figure 6 Dial up via Contacts ses ren ein os Reen ees ER ei Se ee Ee ie ee ee se eie En ee ee n Roe 14 ET NTT UM 15 Figure 8 Single Incoming Cal esse ER SR AA AA AG 16 Figure NMA 17 Figure 10 sede EE EE EE EE OE EE EE N N N ere 18 ale Ude Ee RU ie o ER RE RE RE ER EE AN NE 19 Figure PM 20 Figure 13 Call Via BUE DON sureste ete ae se SR N NE EG 21 Figure 14 Missed Call Screen 1011111 EE ee EE EE ee ee EE ee ee ee EE ee ee ee EE ee ee ee AE ee ee ede Ee ee ee ee EE ee ee ede EE Ee ee ee 22 Figure 15 Call Tranisier bBlihd TEN Eastman Ee dd GN EE OE DA Ge Se dd Gees GN On Re 23 Figure 16 Attended Transfer After Calling Transferring ss se es ee ee ee EE ee ee ee EE ee
35. nly non symmetric NAT routers work with STUN Grandstream Wave User Guide Page 55 of 64 ndstream Innovative IP Voice amp Video CALL SETTINGS Call Settings is mainly used for DND settings and show bandwidth info When DND is on the incoming calls to Grandstream Wave will not ring for all registered accounts without rings and the status bar will display the icon KI Tap on DND Settings to configure as shown in figure 44 and figure 45 CALL SETTINGS Show Bandwidth Info DND DND Settings Figure 44 Call Settings Screen lt DND Settings NA Block 24 Hours Time Based Q Starting Time 00 00 Ending Time 00 00 AN a Fea PA fa ps FN amm N ese 42 4 Q 1 sss Contacts Conf Keypad Messages Settings EO CO ac Figure 45 DND Settings Screen A Note e When Grandstream Wave is in an active call turning on off DND won t affect the current active call It will take effect on the next incoming call e When the DND is on users could view all the incoming calls in missed call history Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 56 of 64 ndstream Innovative IP Voice amp Video AUDIO SETTINGS Grandstream Wave provides users with multiple noise reduction levels as shown in figure 46 Choose the level according to the specific environment lt Noise Reduction Level Low Middle O High O ON AEN ete O 4 2 eee Ft E 1288 4 N y Vg
36. nt The muted participant will not be heard by other participants but can hear other participants while it still exists on the conference screen as shown in figure 22 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 29 of 64 ndstream Innovative IP Voice amp Video New Conference Monitor 5 31629 dd Speaker Delete Figure 22 Grandstream Wave Conference Mute Conference Participant HOLD RESUME CONFERENCE During the conference users could press the HOLD button on phone screen to hold the conference with all participants at any time If the remote participant presses the HOLD button itself it will only hold its own call from the conference as shown in figure 23 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 30 of 64 ndstream Innovative IP Voice amp Video New Conference Monitor 31629 a in Speaker Mute Detete ee End Figure 23 Grandstream Wave Conference Hold Conference oe End i End the conference users could tap NN 1 on phone screen to disconnect all the participants from the conference If the remote participant hangs up the call it will be disconnected from the conference but other participants in the conference will stay in the conference VOICEMAIL time users could see a new message prompt in the Grandstream Wave messages list To configure voicemail UserlD go to Settings gt Account Settings gt Edit Account to fill in the details as When there is
37. rmware Version 1 0 1 2 Grandstream Wave User Guide Page 36 of 64 ndstream Innovative IP Voice amp Video lt Details SIP 15112345678 S O Call History 16 42 Duration 00 00 Ng 15112345678 01 20 11 17 Duration 00 00 Ng 15112345678 EN P ri SN aaa IS ery on to Mel 338 O Contacts Conf Keypad Messages Settings Figure 29 Grandstream Wave View Contact YV EDIT CONTACT Dial out the number Access the Messages editing screen This function is not applicable to the local phone Contacts Long press the contact on the contact list to bring up the dialog box tap on Edit to access the editing screen Or long press the contact to access the details screen tap on at the upper right corner then select Edit DELETE CONTACT Long press the contact on the contact list to bring up the dialog box select Delete to access the editing screen or long press the contact to access the detail interface tap on at the upper right corner then select Delete as shown in figure 30 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 37 of 64 Edit Delete Add to Favourites Figure 30 Grandstream Wave Edit Contact ADD CONTACT TO FAVORITES To add a contact to favorites as shown in figure 31 Firmware Version 1 0 1 2 Grandstream Wave User Guide andstream Innovative IP Voice amp Video Page 38 of 64 andstream Innovative IP Voice amp Video hd 11 33
38. rward When busy and No Answer Forward OD A 4 E Auto Answer Configures auto answer mode If set to Yes the Contaci COIN _ Keppa Messages Settings phone will automatically turn on the speaker phone to Pd o o answer incoming calls after a short reminding beep If set to Enable Intercom Paging it will answer the call based on the SIP info header sent from the server proxy The default setting is No DialPlan A dial plan establishes the expected number and pattern of digits for a telephone number Settings This parameter configures the allowed dial plan for the phone Dial Plan Rules 1 Accepted Digits 1 2 3 4 5 6 7 8 9 0 2 Grammar x any digit from 0 9 xx any 2 digit numbers from 0 9 Xx or xx at least 2 digit numbers from 0 9 a b C d exclude 3 5 digit 3 4 or 5 f 147 digit 1 4 or 7 g lt 2 011 gt replace digit 2 with 011 when dialing h x allows to dial out all digits D Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 51 of 64 ndstream Innovative IP Voice amp Video Example 1 369 11 161 7xxxxxxx Allow 311 611 and 911 or any 10 digit numbers with leading digits 1617 Example 2 1900x lt 1617 gt xxxxxxx Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit numbers Table 5 Account Settings SIP Settings Parameters SIF SETTINGS Enable If enabled configures the relevant par
39. s gt Mo on Figure 47 BLA List Screen Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 59 of 64 ndstream Innovative IP Voice amp Video lt LDAP Lookup When Dialing LDAP Lookup When Incoming Call Server Address Port 389 Base DN Username Binding DN Password Contacts LDAP Settings V lt LDAP Settings V LDAP Name Attributes CallerlDName LDAP Number Attributes AccountNumber LDAP Name Filter CalleriDName LDAP Number Filter AccountNumber LDAP Display Name Attributes AccountNumber CalleriDName Max Hits 0 100 100 Search Timeout ms 10 OO 3 Keypad Messages Settings Contacts Conf Keypad Messages Settings O o lt O 0 LDAP Lookup when Dialing LDAP Lookup When Incoming Call Server Address Port Base DN Username Binding DN Password LADP Name Attributes LADP Number Attributes LDAP Name Filter Firmware Version 1 0 1 2 Figure 48 LDAP Settings Screen Table 12 LDAP Settings Parameters Defines whether to search LDAP when dialing The default setting is Yes Defines to search LDAP when there is an incoming call The default setting is Yes Fill in the LDAP server URL or IP address Fill in the LDAP server port The default value is 389 Fill in the root directory of the LDAP server it means under which directory to search contact Fill in the username to access the LDAP server Fill in the password to a
40. screen i conference Input number to 7 al t pu n inaasa GP add participant Add participant from Contacts Echo Edvard New Conference Diba KIG tabi i s m ete Morutor Tap to mite the existing line to the conference Tap to start conference 1 Tap on Conf to access the conference screen 3 Tap on amp 2 Tap on at the upper right corner and input the conference name in the pop up box Start Conference to add single member or more 4 Tapon members Start Conference to initiate conference See picture on the right Figure 19 Grandstream Wave Conference Add New Call to the Conference Adding a participant to conference via 3 ways e Enter the contact number or the name in the input box If this is a previous call or an existing contact on the Grandstream Wave it will be shown up Then users could add it to the conference e Tap M on the right of the input box to access Contacts screen select the contact you want to add and tap on OK to add it to the conference e Add the existing line to the conference directly INITIATING CONFERENCE During an active call tap on More and select Conference to access conference room Users could add new participants if there exits an active call Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 27 of 64 ndstream Innovative IP Voice amp Video New Conference Edward Apple You can add established lines to the conference 1
41. sers to monitor service condition and locate exception logs Save the SIP message on the phone for users to check Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 61 of 64 ndstream Innovative IP Voice amp Video SIP Configures the retention period of the SIP message Message on the phone Retention Period EXIT Click on this option to quit Grandstream Wave entirely Users will receive no more calls and messages after exiting Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 62 of 64 ndstream Innovative IP Voice amp Video FAQs Why can t I register account Check whether the network connection is normal Whether WiFi is connected or 2G 3G 4G is on Why can I see my phone contacts and call records in the Grandstream Wave For first time users users have to confirm whether allow Grandstream Wave to read local call history and import contacts If allows these two will be downloaded in Grandstream Wave Why can t I see the Grandstream Wave notification on the phone Please go to Settings gt Advanced Settings to enable Notifications for Default Account If enabled you ll see the notifications in the status bar How to switch existing accounts There are 3 ways Slide to right Click at the upper right corner of the Dial Call History screen Use the MENU button Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 63 of 64 ndstream Innovative IP Voice amp Video EXPERIENCI
42. the call interface Transfer Switch to the transfer screen Grandstream Wave supports blind transfer and attended transfer Please refer to chapter Call Transfer for more details Conference Bring up conference screen Mute Tap on the icon to mute unmute the call End Tap on the icon to end the call Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 18 of 64 ndstream Innovative IP Voice amp Video CALL HOLD RESUME During the active call press the HOLD button to put the call on hold Users could dial up or answer a new call The call hold screen is as shown in figure 11 below M s Home Transfer ga Q Conference Mute a Speaker Keypad Figure 11 Call UnHold To resume the call press the UNHOLD button again to resume the call if the current active call is put on hold or press pea to end the call MUTE During an active call press the MUTE button to mute the call press the button again to unmute the call The mute screen is as shown in figure 12 below Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 19 of 64 ndstream Innovative IP Voice amp Video Jennifer n EE Home Transfer R Conference NP Md Speaker Hold Keypad ee End Figure 12 Call Mute SWITCHING AUDIO CHANNEL DURING CALL Grandstream Wave allows users to switch audio channel among handset if plug in headset the handset status will be turned into headset status speaker or Bluetooth h
43. turn to the LDAP server If set to 0 The server will return all query results The default setting is 100 Search Timeout Set the search requests much time no response no longer to search The default setting is 10 Connection Security Type CUTSOM SETTINGS This setting configures LDAP connection security mode users could choose None or SSL Users could configure Color Theme and Languages on Custom Settings screen Table 13 Additional Settings Parameters Custom Settings Color Color Thema Theme Languages Languages ABOUT VERSION Configure the color of default icon title bar and navigation bar Grandstream Wave supports 3 themes Tap to open a list of language options for Grandstream Wave The default setting is Auto which means in accordance with the language the phone uses If the settings is not supportive language Grandstream Wave will use English automatically Users could check the version Tap on Check Updates to update the version This is the main software release version Users could report bugs or trace SIP message with Debug function when coming across software Table 14 Debug Settings Parameters DEBUG problems lt Debug Report Bugs Report Bugs SIP Message Trace SIP sdcard GSWave sip_message Message Trace mt n Di iP Reteantinn Per When unexpected crash or accidents occurs upload the relevant logs to the server the default settings is Yes This function can help u
44. uide Page 7 of 64 UCM Integration Feature Functions QoS Security Multi language E ten Innovative IP Voice amp Video custom ringtones server redundancy amp fail over BLF Supports many functions like QR code scan LDAP MWI Message Waiting Indicator display instant online status call history and messages Layer 3 ToS DiffServ MPLS QoS Support AES configuration file TLS encryption SRTP encryption 128 bit and 256 bit HTTPS English Simplified Chinese Polish Germany Russian Italian Arabic Spanish Portuguese French etc This document is subject to change without notice The latest electronic version of this user manual is available for download here http www grandstream com Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 8 of 64 ndstream Innovative IP Voice amp Video INSTALLATION AND SETUP GETTING READY Your device must run on Android 4 0 or higher Grandstream Wave is compatible with most of Android mobile phones and tablets with Android 4 0 operating system or higher supports 2G 3G 4G and WIFI Users could download Grandstream Wave via QR code scan or download it from Google Play Follow the following prompts in the install wizard after downloading Grandstream Wave Users could see the icon if downloaded and installed Grandstream Wave successfully Tap on the icon to open it AO Wawa Lf GS Wave pan Si GS Wave Do you want to install thus application GS
45. unt only UCM ACCOUNT SCAN OR CODE IMAGE 1 Tapon UCM Account Select OR Code Image to access the images screen 2 Select the OR code image containing configuration info 3 Choose whether to overwrite account or add account and then the account will be added to the list Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 48 of 64 andstream Innovative IP Voice amp Video Account Settings Overwrite accoum 5022 Overwrite account 5026 Transport Protocol Overwrite account 6022 Unregister Before New Registration Do Nat Unvegister Theme Account Name Add new account Languages SIP Server SIP User ID SIP Authenticotion ID Figure 41 Scan QR Code Image Screen IN Note e Users could add up to 6 accounts if already reached the limit you can select overwrite account only SIP ACCOUNT Follow the steps below to manual add account 1 Tapon SIP Account to access the Account Settings screen tap on the button on the right of Active Account to active the account 2 Fill in account details and the SIP server address provided by the service provider 3 Tap on the upper right corner to save the configuration and go back to the main settings screen 4 The following figure 42 shows the accounts are successfully registered and the account icon is in green If the account icon is in red it means the registration failed Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 49 of 64 n
46. up the context menu for more operations e Press and Drag Press the item and move it by dragging the finger up down left or right without lifting your finger from the screen e Flick and Slide Touch the screen with fingertip and slide over the screen For example user could slide up to scroll up the page slide down to open drop down menu slide left right to delete an item from the list If your finger stays on the screen for too long the item may be selected and sliding won t occur Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 10 of 64 ndstream Innovative IP Voice amp Video USING GRANDSTREAM WAVE DIAL SCREEN Tap on the keypad button K oe at the bottom of screen to open dial screen as shown in figure 3 G Y 16 36 EE Call history 01 20 16 37 Keypad Contacts Conf Keypad Messages Settings Figure 3 Keypad Screen DIALING A NUMBER DIRECTLY 1 Access the dial screen 2 Put one finger on left screen edge and slide to right or tap on the upper left corner select the account as shown in figure 4 Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 11 of 64 Andstream Innovative IP Voice amp Video Tap to access the oa Screen 31629 t 31629 32053 N 32053 1651 Current account Call History Missed status 1 57 1 2 ap to right to access nt gt ps cog a 7 ros 8 Figure 4 Select Account 3 Tap the right area to go back to the dial screen 4 Ent
47. via Call History IN Note e Dialing out through call history will use the account which made the last call DIALING A NUMBER VIA CONTACTS Var Access Contacts by tapping on SY icon on the bottom of the main screen the SIP contacts are shown up individually Follow the steps in figure 6 to dial a number via Contacts Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 13 of 64 Andstream Innovative IP Voice amp Video Switch 7 B2016 aaa new ean Search contact Albert Chan Amy Shi e Cancel Edward Apple i Open more Emily Details operations Apple Belinda Zhu bhu Dial out Bi Chen ad Send Message 15112345678 Bill Zhang Call History Billy 16 42 Duration 00 00 Ng 15112345678 OO 01 20 11 17 Duration 00 00 Display all Call Contacts t 15112345678 history with arsen this contad 1 Tap Contacts to access the Contacts screen Contacts Co if ey pad Me e Settings 2 Search for the memme contact by inputting d initials 3 Tap on the contact 4 Tap on to dial out to access the detail Figure 6 Dial up via Contacts SWITCHING AUDIO CHANNEL DURING CALL Users could switch lines by sliding the call screen when there are multiple calls as shown in figure 7 below Firmware Version 1 0 1 2 Grandstream Wave User Guide Page 14 of 64 ndstream Innovative IP Voice amp Video Jen sne 31621 n Home DB O FR elk j v 9 C 4
48. will be terminated once the session interval expires Session Expiration is the time in seconds UAC Specify Refresher where the session is considered timed out provided Omit no successful session refresh transaction occurs UAS Specify Refresher beforehand maa Min SE s The minimum session expiration in seconds The default value is 90 seconds Force INVITE UAC Specify As a caller select UAC to use the phone as the Refresher refresher or select UAS to use the callee or proxy Caller Request Timer Callee Request Timer Force Timer Firmware Version 1 0 1 2 Grandstream Wave User Guide server as the refresher If set to Omit that means do not specify the refresh object Page 52 of 64 UAS Specify Refresher Force INVITE Caller Request Timer Callee Request Timer Force Timer NETWORK SETTINGS Proxy Require Outbound Proxy Secondary Outbound Proxy NAT Traversal Keep Alive DNS Mode A Record NAT Traversal DNS Mode Firmware Version 1 0 1 2 E ten Innovative IP Voice amp Video As a callee select UAC to use caller or proxy server as the refresher or select UAS to use the phone as the refresher The Session Timer can be refreshed using the INVITE method or the UPDATE method Select Yes to use the INVITE method to refresh the session timer If set to Yes and the remote party supports session timers the phone will use a session timer when it makes outbound calls The default setting
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