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Interalia Multi-Site Content Manager (iMCM) User Guide

1. Display Name eee Schedule AJ aroo F Enabled Channel Start End CA January fi December a1 c2 oj Day of Week F Mon Pe wea Te Fra F Sat The difference is that now there are no files to select Note The external music feed has to be connected to the physical iProMOH device 58 Chapter 7 Creating Schedules and Viewing Reports Viewing Reports To view reports Ue 2 Note In the treeview select the folder or iProMOH you want to report on Click the Reports tab imc Configuration Server 4 0 9 71451 DiM Conliguration Server 4 0 9 7451 Mozilla Firefox ay ND a ot 9 oeeie llth a gt X ip E ptosnigz 109 199 129 00010Ec Configuration Administration Reports UMC CH Sava Cut Copy Paste Delete Upload Audio Y MITIS Music MusicO1 in Folder New Audio Data TAudloObject Music Musici2 In Folder New Audio Data TAudioObject Music Musicf3 In Folder New Audio Data TAudioObject Music Musicf4 In Folder New Audio Data TAudloObject fede Music05 In Folder New Audio Data TAudioObject Music Musicf6 In Folder New Audio Data TAudioObject Choose the type of Reports iProMOH Schedule What is scheduled to play on the iProMOH iProMOH Check In The history of the iProMOH s check ins iProMOH Logs The history of other iProMOH activity User Logs The history of user activity on the Configura
2. Index A adding music and message files 47 administration tab 84 archives 90 audio 48 49 uploading 47 audio interval 53 76 backups 90 C calling home 45 cede schedules 52 checking in 45 Configuration Manager 2 Configuration Server 21 configuration tab 25 configuring iProMOHs 43 44 contact lists 78 cutting copying pasting and deleting items 29 D Daylight Savings Time 46 Device Server 2 dynamic range 39 E Edit button 29 external music in schedules 56 F fade 39 46 firmware 28 40 94 folders 27 and inheritance 29 iMCM 1 iMCM Server 2 iMCM Settings 12 iMCM User Guide rev 01 107 inheritance 29 Interalia Multi Site Content Manager 1 IP addresses 14 22 28 37 45 99 101 102 understanding 15 iProMOHs 1 configuring 43 44 setting up 33 L local time 46 logs 91 MAC address 30 34 35 44 maintenance cycle 29 message files 47 message schedules 53 Min Delay 46 music files 47 music schedules 56 N neutral schedules 52 notifications 80 O override priorities for schedules 52 P passwords for Configuration Server 84 for iProMOH installation 35 priorities of schedules 52 priority message schedules 54 propagate 29 PuTTY 100 R reports tab 58 Request Reset 46 ing up iProMOHs 33 le date 46 supercede schedules 52 time zones 46 user levels 85 olume 39 46
3. Ifyour computer has a serial port use a regular RS 232 serial cable Ifyour computer only has a USB port use a USB cable and a USB to RS 232 converter 3 Establish a serial connection between your computer and the iProMOH For example if you are using PuTTY select Serial on the Session tab and click Open X pully Configuration Category Setnon Loggrg Tetrranal Kepboard bel Feahaes Coreection type Window YR Toret Rigin C s_ Osea x Agpesance Diluvi Load save or delete a stored osser Translation Saved Seasons Selechon Colours Connection Das Peony Telnet Delete flogin TERA SSH Sasial Deia Setting Close window on ent Abangs C Never 2 Orly oni cionn ext iMCM User Guide rev 01 101 Method Two Using a Direct Ethernet Connection You can either configure the iProMOH directly from this screen or you can note the IP Address shown here and configure the iProMOH though a web browser See Chapter 5 Configuring iProMOHs If you use a web browser you can configure more settings than are available here To configure the iProMOH through the terminal emulator using this screen 1 To move between fields use the arrow keys or the TAB key 2 To toggle parameters use the Space key For example use the Space key to toggle the Address Type setting 3 Set the iMCM Server Address and iMCM Server Port to the IP address and port number of the Device Server This must match the settings in
4. amp i Web i Administrators and Users iMCM Server Manager Networking Settings iMCM Web Server IP address 192 168 198 129 Port 80 Device Server and Call Home Server IP address 192 168 198 129 Port 8889 Configuration Server ra AIP address 192 168 198 129 gl 4 Port 8889 iProMOH amp iMCM User Guide rev 01 17 Configuring Networking Settings In general the IP address for the Device Server must be a static address so that the iProMOH can always use the same address to call home Set up port forwarding on your firewall to forward that static address to the local address of the Device Server The following diagram shows a case where the iProMOH is outside the firewall Example Network Settings For Use Behind A Firewall iMCM Server Server Manager Networking Settings _ iMCM Web Server Cer IP address 192 168 198 129 interalia Port 80 Device Server and Call Home Server IP address 68 147 134 189 Port 8889 Configuration Server IP address 192 168 198 129 Tact IP address 192 168 198 129 Firewall forwards traffic from the Internet coming through IP address 68 147 134 189 Port 8889 to Internal IP address 192 168 198 129 Port 8888 IP address 68 147 134 189 is a Static IP address 18 Chapter 2 Installing Configuring and Using the Server Manager Checking the Device Server To ensure that the Device Server is running Ina we
5. Administration netov T 0 4 New Audio O UST moles rule Message Schedule _ Hometown Grocery 1 Description lt Store Closing S Reguiar Meseage Schedule F Enabled Channel Override Audio Start End ea amay ai 5 December Zijt z Priority Interval Fy Regular Music Schedule rs rhe f ace a F Regular External Music in Schedule C os oo gt js Weutat 7 oo o2 00 gt Lunch Promotion 2 Store Is Closing In 15 Mirntes Peery Special Mam Department DayorWeek Fika te Pwa The Weekly Special Pet Supplies Duration of Messager 59 secs P Weekly Special Phiemacy Scheduled and Available Audio OWeekly Special Produce P Weekly Special Seasonal A Masidi Store ts Closing In 15 Minutes 47 Mutio i A Mesicll3 JI Motip N Mundi N Mousid I otid Northwest Location 3 Set the Display Name to Regular Message Schedule Note This is the same name that we used for the message schedule in the Hometown Grocery folder 4 Set the Start time to 09 00 and the End time to 17 00 5 Set the Audio Interval to 02 00 6 Select all the days of the week iMCM User Guide rev 01 71 Other Examples 7 Select all the weekly specials including the one for the Meat Department 8 Click the Save button The following warning appears Schedule Name is duphcated further doven the hierarchy This Schedule will overide schedules lower in tha hierarchy 9 Click OK Note This schedule has e
6. The primary domain name server DNS2 The secondary domain server IPv6 Init Enables the IPv6 scheme IPv6 Address The IP address for the IPv6 scheme IPv6 Gateway The gateway for the IPv6 scheme Proxy Address The IP address of the proxy if used Proxy User Password The username and password for the proxy if used 6 iMCM User Guide rev 01 37 Setting Up an iProMOH Through the Web I nterface Set the iMCM IP Address and Port to the IP address and port number of the Device Server This must match the settings in the Configuration Server see Understanding IP Addresses on page 15 Network Settings for an iProMOH iMCM Server Device Server Firewall forwards traffic from the Internet coming through IP address 68 147 134 189 Port 8889 to Internal IP address 192 168 198 129 Port 8888 IP address 68 147 134 189 is a Static IP address iProMOH Instalation iProMOH 69 veg Installer Network Settings r ia INSTALLS WERGITE APPLICATION iMCM IP address 68 147 134 189 Port 8889 38 Chapter 4 Setting up iProMOHs Te Click Set Renew 8 Click Ping iMCM to make sure the iProMOH is responding Toa Success Checkpoint When you click Ping iMCM you should see This iMCM is active This confirms that the iProMOH can successfully contact the iMCM Server Ping iMCM This iMCM is active Troubleshooting If you cannot set up the iProMOH
7. In the treeview select the folder where you want the schedule to be placed re 2 Click the New Message Schedule button Fa imMcmM Configuration Server 4 0 13 7759 Mozilla Firefox co gt X o E rtosiise 109 19 129 0000 gt EE IMUM Configuration Server 40 13 7759 Administration Reports BU AL Weekday Message Schedule 1 Description Enabled Channel Start End Override Audio a January zii z December z 31 Priority Interval ca C oe COO ao o a Coo oot Day of Week V Mon Tw MM Wed VT F Pri F Sun F Cafeteria Promotion Northwest Location Only F Store Is Closing In 15 Minutes Store ls Closing In 15 Minutes Tsecs F Thank You For Waiting Thank You For Waiting Wses x Dorne Configure the following information Enabled Whether this schedule should be currently enabled or not This feature allows you to create schedules in advance and then enable them when the promotion starts Disabling a schedule enables you to keep make a schedule inactive without having to delete it which is useful for schedules that are only run during certain times of the year Channel Whether this schedule should play on channel 1 or 2 of the iProMOH Start and End The dates and times this schedule should run Override Priority Whether this schedule should override other schedules See Override Priorities on page 52 Audio Interval The time hh mm ss
8. Notification Reason The type of notification Stale Date Advance Advance warning of the stale date Use the Advance Notice setting to determine how far in advance the notification is given Stale Date Expired The stale date has arrived Late Check In The iProMOH is late checking in Use the Grace Period setting to determine how many minutes should elapse before the notification is given 4 Select the people who should receive the notification by selecting their names in the Who to Notify list iMCM User Guide Creating Notificati 5 Click the Save button to save the configuration or the Reload button a refresh 6 Click the Close button Ed to close the form s and Notifications Administration and User Accounts You can create different user accounts on the Configuration Server to give different users varying levels of permissions Topics in this chapter Using the Administration Tab User Levels n and User Accounts Using the Administration Tab To edit or create a user account 1 5 On the Configuration Server click the Administration tab To create a new user click the Add User button el To edit an existing user select the user in the list and click the Edit User button 2 gt imMcmM Configuration Server 4 0 18 8349 Mozilla Firelox fle gat Yew History Gookmarks bok gt E ise 108 sw 12 000bac Bem Configuration Server 4 0 18 8349 Configuration
9. User Name john smith example com Tithe Store Manager Last Name Smith First Mame ohn User Level Content Manager User Folder F Password jesseseee Generate Password F irst Name Configure the following information User Name The user s email address This is what they will use to log in with Title Optionally their title Last Name The user s last name First Name The user s first name User Level The user s privilege level See User Levels on page 85 User Folder The folder the user is restricted to See User Levels on page 85 Password The password the user must use to log in Optionally click Generate Password to have a password generated automatically and emailed to the user 7 e Click the Save button to save the configuration or the Reload button to refresh the screen Click the Close button Ed to close the form iMCM User Using the Adminis User Levels The User Level setting determines what each user can do There are five different levels User Level Privilege Administrator The highest level of access Has access to iMCM Server Manager can create other users can create users on the system and has access to all features and functionality of iMCM Content Manager Is assigned as the Manager of a Folder and all folders and files within that folder Cannot edit sensitive parameters of IProMOH units Can
10. gt Network Connections gt Local Area Connection 5 Select the connection item On Windows 7 Choose Local Area Connection Properties gt Internet Protocol Version 4 TCP IPv4 Properties 6 Modify the IP address setting in the Internet Protocol Version 4 TCP IPv4 Properties On Windows 7 a Select Use the following IP address b Enter the address 192 168 1 2 c Click OK 4 Open a web browser and open the URL http 192 168 1 2 Note An iProMOH that is not connected to a network will default to the known IP address 192 168 1 2 after a power cycle even though the Address Type is set to DHCP This default iProMOH IP Address value is cleared whenever it is connected to a network as the device is set to DHCP mode 5 Use the Installer Website Application web page to configure the iProMOH See Chapter 5 Configuring iProMOHs 6 Close the web browser upon completion 7 Modify the IP address back to the original setting in the Internet Protocol Version 4 TCP IPv4 Properties On Windows 7 a Select Obtain an IP address automatically b Click OK 3 Disconnect the iProMOH from the computer and reconnect it to the network iMCM User Guide rev 01 103 Method Three Finding the iProMOH on the Network Method Three Finding the iProMOH on the Network Als If the iProMOH is connected to the network you can find its IP address by looking for its MAC address in your firewall s list of connected devices LAN
11. iMCM User Guide rev 01 Chapter 11 Updates Woloading New IProMOH FInWalhe tasisusiant ion cian a a AR T eee Deploying FIN WANG scccsetis Resear cote trees eerie diame race EEEa aa ee a Wodating the Server Manager svissisiiansidenuduitaisisianiondunnaamaniinamadianiananiles E Appendix A Notes Appendix B Other Ways To Locate iProMOHs Method One Using a Serial Connection nsisiiaineiisnuselainisalnunindedintnad u erat Method Two Using a Direct Ethernet Cone ction ou cecscecssssssssseessssessseesseeesseceessaeessaseessnseesauseesnueessneeeeseans Method Three Finding the iPrOMOH on the Ne twork ssessscssscsecsssecssecsecssssessnsssusesseesnseesnsessnserseesnses Appendix C Summary of IP Addresses Index Introduction This chapter introduces the iMCM Topics in this chapter The Interalia Multi Site Content Manager iProMOHs The iMCM Server Workflow The Interalia Multi Site Content Manager The Interalia Multi Site Content Manager iMCM allows organizations with multiple locations to easily create and manage recorded announcements music on hold and overhead music and messaging Whether you are managing a single unit or large multi site installations iMCM simplifies messaging and music across geography time zones and demographics The iMCM file management system allows managers to apply content and schedules to global regional or local playlists eliminating the need to manually replicate sche
12. Completed 4 The instalittveld wizard hes successfully installed imom Chek Finish to exit Uwe vcard R Launch Whe progam h Optionally select Launch the program Click Finish 12 Chapter 2 Installing Configuring and Using the Server Manager Launching the Server Manager The installation process creates an creates an icon on the desktop called iMCM Settings Double click that icon to open the Server Manager Or choose Start gt Programs gt Interalia gt iMCM gt iMCM Settings iM server Manager ME E E a interalia serves mbot moon ches IMOM Network setting Cig riemware ewt ooog Audio HOH Wed Server fis2 160 0 157 90 Deve Server fiz 168 0 157 8339 CalHomne Servers Pre fmem irteraiky com 8558 192 100 0 197 0003 Post fmm rkeras com Default S ve Concel The Server Manager Starting the Services The iMCM uses the following services Audio Converter Service converts audio files to the format used internally Web Server Service runs the Configuration Server web client Device Server Service provides configuration services to connected iProMOHs Email Server Service provides outgoing email File Management Service provides integrity checking and cleanup services for the iMCM files Email Notification Service provides notification of iProMOH issues Log Processing Service processe
13. Creating an External Music In Schedule Now we ll create a schedule to play an external music source after hours 1 Click the New External Music In button EA Var ca a O 1C X e betpcf L92 160 199 LESVEXEC a Administration Reports ad af G o MCM 8 New Aubo ON UACA He cular Lxternal Music In Schedule EHS Hometown Gracery S1 Description gt Lunch Promotion E Store Is Closing in Enabled Channel Start End Weekly Special January 1 z December if31 z Weekly Special f Weekly Special f Weekly Special f e Weekly Special 42 MusicO1 JI MusicO2 J MusicO3 JI MusicO4 42 Music05 42 Music06 J MusicO K Regular Message Fh Regular Music 2 Set the Display Name to Regular External Music In Schedule 3 Set the Start time to 17 00 and the End time to 23 59 4 Select all the days of the week 5 Click the Save button EJ 68 Chapter 7 Creating Schedules and Viewing Reports Creating a Priority Message Schedule Now we ll create a schedule to play a message at a fixed time ill Click the New Priority Message Schedule button Ed DiM Conliguration Server 4 0 13 7759 Mozilla Firefox ra E E f il E iaeei E rl a ww gt X o E eoz 19 12MExEC y J je E MM Configuration Server 40 13 7753 Administration Reports ad BLAS SI iMCM 83 Now Auito s Display Name BiG Vy E Hometown Grocery L Description Lunch Promotion Start
14. End Override PS Is Cl i Aisle ees January l1 December 31 7 Priority Weekly Special 46245 Neutral z Weekly Special Weekly Special V sua F Sun Weekly Special J3 MusicO1 42 MusicO2 J3 MusicO3 J Musicha F Lunch Promotion Lunch Promotion J Music05 ua n 15 Minu tor osing In nut J3 Music06 a Weekly Special Meat Department Weekly Special Meat Department J MusicO E Weekly Special Pet Supplies Weekly Special Pet Supplies G Regular Message r Weekly Special Pharmacy Weekly Special Pharmacy l Weekly Special Produce Weekly Special Produce I Weekly Special Seasonal Weekty Special Seasonal Fh Regular Music Sc My Regular External 2 Set the Display Name to Store Closing 3 Set the Start time to 16 45 4 Select all the days of the week 5 Leave Override Priority set to Neutral 6 Select the Store Is Closing In 15 Minutes message file Ey 7 Click the Save button iMCM User Guide rev 01 69 Other Examples Viewing the Schedule Now we ll look at the schedule 1 Click the Reports tab 2 In Reports select iProMOH Schedule 3 In Presets select 12 Hour Day 4 Set Start to 08 00 and End to 23 59 5 Click the Refresh button o The report now shows the schedule for a day Configuration Administration UMM O hea Asos a name O karan Pametan F Shoe ii Chnneng h 15 Montes S Weekly Speos Mout Department D Weebly
15. Interalia Technical Support Topics in this chapter Uploading New iProMOH Firmware Updating the Server Manager 94 Chapter 11 Updates Uploading New iProMOH Firmware Note Consult with Interalia Technical Support before making any firmware changes To upload new firmware for the iProMOHs le In the Server Manager select the Firmware tab MLM Server Moneger EJ E interalia Servos Abot mofa ctv Networking _Fenware f emai Loosa audio Remove Install hirmwere Firmware Click Install Firmware Browse to an iProMOH Firmware file XMF an click Open Note This only makes the firmware available on the iMCM Server Manager The deployment of the firmware is managed through the Configuration Server where an iProMOH can be added to a firmware upgrade cycle or be excluded completely from it See Deploying Firmware below Tf you need to revert back and remove a firmware upgrade 1 Select the firmware upgrade in the Installed Firmware list 2 Click Remove Firmware Deploying Firmware To deploy the new firmware to iProMOHs il In a web browser open the Configuration Server 2 Go to the folder where the iProMOHs to be updated are contained iMCM User Guide rev 01 95 Deploying Firmware 3 In the Firmware list select the firmware to be deployed DiM Conliyuration Server 4 0 18 8349 Mozilla Firefox Ele Ed wew History ookmerks pos thio Ed BW 192 160 190 129 0007e t
16. Setting Function iMCM Web Server The IP address and port number of the Web Server See Understanding IP Addresses on page 15 Device Server The IP address and port number of the Device Server See Understanding IP Addresses on page 15 CallHome Servers The servers that the iProMOHs call home to This address will be the same as the Device Server address for iProMOHs to call into that specific instance of iIMCM Pre The default initial address Used for support purposes if required The IP address and port number of the server to call home to See Understanding IP Addresses on page 15 Normally there should only be one address here Youcan add multiple address if you need to re route the iMCM to another iMCM server Post The default initial address Used for support purposes if required iMCM User Guide rev 01 15 Configuring Networking Settings 3 Click Save to save the settings or click Cancel to discard changes or Default to revert to the default settings Understanding IP Addresses The IP addresses and ports for the Web Server and Device Server can be any unused addresses and ports The following are the default network settings the ones you get if you click Default They are suitable for testing where all components including the iProMOHs are on the same local network 16 Chapter 2 Installing Configuring and Using the Server Manager Default Network Settings Suitable For Local Testing
17. Specal Pet Supphee Weebly Speosi Phaenecy Weebly Speos Produce Weekly Speos Ceasers A ssd A Mih A Me 2 uscd A Must A M 33 M WS Regue Merisge Schone asyo Mose Schedue Arpas Esternal Mots m Sehens ve Dre C erey Note that it shows all the schedules we have created so far Schedules on the left have priority over schedules on the right Adding a Sub Folder For a Different Location Now we ll add a sub folder for a store location that will have slightly different schedules The iMCM s inheritance means that this location will automatically inherit items from the parent folder but also enable us to add and override specific things we want to change for this location only 1 Click the Configuration tab 2 In the treeview select the Hometown Grocery folder 70 Chapter 7 Creating Schedules and Viewing Reports Sh Click the New Folder icon 4 Set Display Name to Northwest Location 5 Leave the other settings set to the defaults G 6 Click the Save button Adding a Location Specific Regular Message Schedule Now we ll add a regular message schedule to the Northwest Location folder T In the treeview select the Northwest Location folder D 2 Click the New Message Schedule button MEM Configuration Server 4 0 137759 Mozila FAirelon Ba ga ye gey pomis Joie io e SF X a Betsy 92 168 198 129EC TE MOM Configuration Server 4 0 127759
18. also three override priorities of schedules Neutral the schedule is played normally For example you might set this schedule as the default for every day of the year Supercede the schedule takes precedence over both neutral and ceded schedules For example you might create one of these schedules for a holiday Cede the schedule has lower priority than neutral schedules For example you might create one of these schedules for background music in off hours when maintenance staff are on premises Common Use Cases Some examples of typical schedules are Amusic on hold system plays background music 24 hours a day 7 days a week Periodically messages play over the music Astore plays music over a public address system Messages play during the hours the store is open Some messages are common to all days and some are specific to particular days of the week Shortly before closing an announcement tells customers the store is closing Acompany has two regions and three stores in each region Each store has different hours Each store has its own iProMOH There are some messages that are common to all stores some that are common to the region and some that are specific to the store For examples of some typical schedules and how to set them up see Other Examples on page 60 iMCM User Guide rev 01 53 Creating A New Message Schedule Creating A New Message Schedule To create a new message schedule 1
19. click the Add Contact So N To edit a new contact select the user in the list and click the Edit Contact B Tocreate a new contact select the user in the list and click the Delete Contact ee button 6 For each user configure the following information Last Name The contact s last name First Name The contact s first name Title The contact s title Company The contact s company Email The contact s email address 7 e T Click the Save button to save the configuration or the Reload button to refresh the screen 80 Chapter 8 Contacts and Notifications 8 Click the Close button Ed to close the form Creating Notifications To create a notification 1 Open the Configuration Server 2 Click the New Notification button A PiMEM Configuration Server 4 0 13 7759 Mozilla Firelux Ein Edt yew History Bookmarks Ions Heip ro gt X o IB mtetise 109 18 1 29 000E lt BH coon E IMUM Configuration Server 40 13 7753 A Administration LESTA ue USTET ALEUTEE stale Date Warming T 11a Notification Reason Advance Notice Stale Date Advance ho to Notify inst Name Email Tithe arent Assistam Store Manager philip sharman gmail com iMCM Administrator at srulhfaexamnple com Done 3 Configure the following information Display Name The name that will be shown in the treeview Description An optional description
20. create and edit files and folders view all reports as wellas upload music files at the iMCM web server level Folder Manager Is assigned as the Manager of a Folder and all folders and files within that folder Cannot edit sensitive parameters of IProMOH units Can create and edit files and folders view all reports and upload audio files The main difference between the Content Manager and the Folder Manager is that the Folder Manager cannot upload audio files End User Is assigned as a user at a specific folder level and all folders within that folder Can create and modify schedules with available audio files enable and disable schedules and view reports Cannot add additional audio files Does not have access to advanced editing copy paste delete Reports Only Has read only access Can only see schedule reports and has no editing capabilities whatsoever The following table details exactly what each level can and cannot do Ability End Mn a Administrator Device Properties E W Ie ae An S a Edit Device Server x x x x V Edit Time Zone x x x x Y Edit Firmware x x x x vA Edit Stale Date x x x x vA Edit Check in Interval x x x x Y Create iProMOHs x x V n and User Accounts Reports End Folder Content Administrator Ability Only Manager Manager Edit iProMOH Volume x Edit iProMOH Treble x Edit iProMOH Bass x Edi
21. example see Creating A New Message Schedule on page 53 Days of Week The days this schedule should run In the Scheduled and Available Audio list check the messages that should be played during this schedule The choices available here reflect the message files for this location in the treeview Those are the message files in this folder and all parent folders You can use the Move Item Up fe or Move Item Down d l buttons to rearrange the order of messages This affects the order they are played You can use the Select Deselect All Items button Ss to quickly select or deselect all messages in the list 7 Click the Save button to save the configuration or the Reload button to refresh the screen 56 Chapter 7 Creating Schedules and Viewing Reports 6 Click the Close button Ed to close the form Creating A New Music Schedule To create a new music schedule 1 In the treeview select the folder where you want the schedule to be placed 2 Click the New Music Schedule button in the toolbar 3 Configure the schedule information similarly to the way message schedules are configured See Creating A New Message Schedule on page 53 iMm Configuration Server 4 0 18 8349 Mozilla Firelux De gdt yew History Gookmeks pos beb ED E ise w es c0rouc EE CM Configuration Sarver 4 0 1889 Administration Reports EF A a ve TE mete vveekday Music Schedule T description eee Enabled Chann
22. gt iMCM gt Uninstall iMCM This willnot delete settings or uploaded audio files After installing the new version make sure all the services are re started See Starting the Services on page 12 Appendix A Notes This appendix provides a place to record important information about your system Device Server external address Device Server local address Configuration Server iProMOH Location MAC Address Serial Number Appendix B Other Ways To Locate iProMOHs By default an iProMOH is set to obtain its IP address dynamically via DHCP so its address is unpredictable There are several methods you can use to find its IP address and configure it Chapter 4 Setting up iProMOHs lists the recommended method of doing so This appendix lists alternative methods that can be used instead Method One Using a Serial Connection Method Two Using a Direct Ethernet Connection Method Three Finding the iProMOH on the Network 100 Appendix B Method One Using a Serial Connection The fastest method is to use a direct RS 232 serial connection between your computer and the iProMOH 1 On your computer install a terminal emulation program if you don t already have one You can use the free program PuTTY available from http www chiark greenend org uk sgtatham putty 2 Connect a serial cable from your computer to the iProMOH s serial port
23. the week POW Select all the weekly specials except for the Meat Department esi 7 Click the Save button L 66 Chapter 7 Creating Schedules and Viewing Reports Creating a Regular Music Schedule Now we ll create a schedule to play music files while the stores are open 1 Click the New Music Schedule button YIMCM Cont iguration Server 4 0 13 7759 Mozilla Firelox fie Eat ew Mistery Gootimaris Ipods tip ro gt OS XK a E heoa y IMUM Configuration server 40 13 7759 Configuration Administration x I iMCM EE New Audio USTER anular Music Schedule E Hometown Grocery 1 Description Lunch Promotion e Store Is Closing in Enabled Channel Start Override End e o4 January x 1 x December x J1 x Priority Weekly Special C2 S m Weekly Special _ 09 00 Neutral Weekly Special O Weekly Special Weekly Special Doy of Week F Mon tu Fwa Wom WM Fri Msa sun 42 MusicO1 Duration of Music Loop 29 mins 30 secs 42 MusicO2 Scheduled and Available Audio J MusieO3 Display Name Description 42 Musicha JI Music05 ammo Mea O e conan i Sg Regular Message E Musi OOO Fhe ES A 2 Set the Display Name to Regular Music Schedule 3 Set the Start time to 09 00 and the End time to 17 00 4 Leave Override Priority set to Neutral 5 Select all the days of the week 6 Click the Save button iMCM User Guide rev 01 67 Other Examples
24. COMPUTERS TP Acie Nase if arry MAC 192 168 06 10 Sonos tR 00 00 58 01 21 33 192 168 0 101 SonoszP 00 0e S8 21 72 c2 192 168 0 102 SonoszP 00 0e 58 13 13 9 19 168 0 103 SonoezP 00 00 58 21 76 2c 192 168 0 150 G5 00 14 51 68 20 44 192 168 0 151 Mac 00 1 03 71 fa Se 197 168 0 152 Pal wed 1 2 2 13 76 192 168 0 153 Phone f 1e df 07 99 10 192 168 0 154 WirelessCameran 00 25 9c 7f fc 05 192 168 0 155 compsajoreen 00 13 02 45 53 2b a A 20 01 04 00 7 1 j 2 Use the Installer Website Application web page to configure the iProMOH See Chapter 5 Configuring iProMOHs Appendix C Summary of IP Addresses This appendix gives a summary of the various IP addresses used in the iMCM system The address and port of the Configuration Server must match The iMCM Server setting in the Server Manager The URL used in the web browser to open the Configuration Server The address and port of the Device Server must match The Device Server setting in the Server Manager The CallHome setting in the Server Manager The CallHome setting in the iProMOH settings in the Configuration Server The CallHome Settings in the iProMOH Installation Website application iMCM Server Device Server Static IP address 68 147 134 189 Port 8888 Configuration Server IP address 192 168 198 128 Port 8888 Configuration Server j Installer Website Application Network Settings
25. DVD Installing the Software 1 Run the setup program iMCM Vversion Setup exe where versionis the version number E MUM Installshield Wizard Welcome to the trestaltShield Wizard for MCM The instaltitveld k Wizard wil install MOM on your cometer To continue cick Next WARNING This program is protected by copyright law and bhernational rostis a Press Next iMCM and iro MOH Fenwvare and Software End User License Agreervent A Scope These Firmware and Software License Terms are applicable to anyone who downloads and or installs iMCM Software and iProMOH Firrmwvere purchased frorn Interalia or an authorized Interalis reseller 4 as applicable under cornmercial agreement with Interalia or an authorized Interalis reseller Agreement Unless otherwise agreed to by Interalia in writing Interalis does not extend this license if the Firmware and Software was obtained from anyone other than Interalia or an Interalia authorized reseller and Interslia reserves the right to take legal xl Tacenpt the terms in the license agreement Prit 1 I Edo nek accept the terms in the kense agreement IrezabShieid Tean b Agree to the license agreement and click Next iIMCM User Guide rev 01 9 Installing the Software Customer Infurmation Pease enter your information User Name Ponsse i s COs C Orgenaetion eee O c E
26. MOHs iIMCM User Guide rev 01 5 Workflow iProMOHs Configuration Server Upload audio and message files using either the Server Manager or the Configuration Server See Chapter 6 Adding Music and Message Files t Audio Files Configuration Server Server Manager Use the Configuration Server to Create schedules See Chapter 7 Creating Schedules and Viewing Reports Configure notifications See Chapter 8 Contacts and Notifications Assign and manage login names and passwords Create user accounts and user access rights if necessary See Chapter 9 Administration and User Accounts amens eee see mses nee teniem m Configuration Server Installing Configuring and Using the Server Manager This chapter describes how to install configure and use the Server Manager Server Server Manager Topics in this chapter Obtaining the Software Installing the Software Launching the Server Manager Starting the Services Configuring Networking Settings Understanding IP Addresses Configuring Email Settings Viewing Information About The iMCM Further Information 8 Chapter 2 Installing Configuring and Using the Server Manager Obtaining the Software Download the iMCM software from the Interalia web site http www interalia com Support iMCM iMCM php Or contact Interalia to purchase the software on a
27. Schedule button iMCM User Guide rev 01 55 Creating A New Priority Message Schedule DiM Conliguration Server 4 0 1 5 8033 Mozilla Firefox fhe gat Yew Haoy Gookmarks bos keb EE MM Configuration Server 4 0 15 8033 a WE 192 168 198 129800 EXEC zonfiguratior Administration f ES a r Display Name 4 11 Description crip Enabled Channel Start End a January gt 1 gt December gt 31 x c 2 a lel Day of Week Mon FT F wea Vt FfFri Duration of Message 7 secs Scheduled and Available Audio Configure the following information Enabled Whether this schedule should be currently enabled or not This feature allows you to create schedules in advance and then enable them when the promotion starts Disabling a schedule enables you to keep make a schedule inactive without having to delete it which is useful for schedules that are only run during certain times of the year Channel Whether this schedule should play on channel 1 or 2 of the iProMOH Start and End Date The dates this schedule should run Start Time The specific time when the message will play gt Override Priority Whether this schedule should override other schedules See Override Priorities on page 52 Audio Interval The time hh mm ss between the start of one message and the start of the next Note This is not the time between the end of one message and the start of the next For an
28. _ Display Name Lunch Promoted AudioType Description Message z Display Name Store Is Closing In 5 Minutes Audio Type Description Message Display Name Audio Type Description Message Browse Display Name Audio Type Description Message x a Uploading to iMCM Uploaded Store ts Closing In 5 Menulos ogg Audio Conversion will take some time Wail approx 2 minutes Then refresh the Treevie 3 Click Browse to select the file s to upload 4 Enter a Display Name and an optional Description 5 Select the Audio Type to determine if this is a music file or a message file 6 Click the Upload Selected Files button Ea Note You can only upload audio files if you have the correct user level privilege See Chapter 9 Administration and User Accounts 6 Music and Message Files Creating Schedules and Viewing Reports This chapter describes how to schedule messages and music and how to view reports about the schedules In this chapter About Schedules Common Use Cases Creating A New Message Schedule Creating A New Priority Message Schedule Creating A New Music Schedule Creating A New External Music In Schedule Viewing Reports gt gt o Other Examples Creating A Store Folder Adding Audio To The Store Folder Creating a Regular Message Schedule Creating a Regular Music Schedule Creating an External Music In Schedule Creating a Priority M
29. any of the following types OGG Ogg Vorbis audio WAV Waveform Audio MP3 MPEG 1 or MPEG 2 Audio Layer III AU Audio file typically created on a Sun or Unix based machine WMA Windows Media Audio 3 The Audio Upload Status list shows the status of each file s conversion to the file format used internally OGG Notes Files uploaded here appear in the New Audio section of the treeview in the Configuration Manager Use the Edit button see Edit Buttonon page 25 to move them to the appropriate folders They will not be available to use in schedules until they are moved into the same folder as the schedule or a parent folder of the schedule You cannot create folders under the New Audio folder It is just a repository for audio files uploaded via the Server Manager If you accidentally choose Select Music instead of Select Messages or vice versa you can change the file s type later through the Configuration Server iMCM User Guide rev 01 49 Uploading Audio via the Configuration Server Uploading Audio via the Configuration Server To upload audio files via the Configuration Server 1 Select the folder where the audio files are to go 2 Click the Upload Audio button DiM Configuration Server 4 0 13 7759 Mozilla Firelox ses St mea ad Ne sn a G gt X o E hosna MM Configuration server 40 13 7759 Administration Reports L4 56 8 IMCM C Documents and Sesi Browse
30. at te ah Ch is oa na interalia Interalia Multi Site Content Manager iIMCM User Guide Copyrights This manual and the software accompanying it are copyrighted 2011 by Interalia Inc Interalia Multi Site Content Manager iMCM User Guide MA18450E8 5 Allrights reserved No part of this book including interior design cover design and icons may be reproduced or transmitted in any form by any means electronic photocopying recording or otherwise without the prior written permission of Interalia Inc Interalia Inc 6815 8th Street N E Suite N275 Calgary Alberta Canada T2E 7H7 Phone 800 661 9406 or 403 288 2706 Fax 403 288 5935 Interalia and the publisher have used their best efforts in preparing this book as accurately and completely as possible however we do not make any guarantees or warranties regarding its content Trademarks Interalia is a registered trademark of Interalia Inc iMCM is a registered trademark of Interalia Inc Allother product names and services identified throughout this book are used in an editorial fashion only and for the benefit of such companies No such use or the use of any trade name is intended to convey endorsement or other affiliation with the book iMCM User Guide rev 01 i Note For the latest revision of this guide please go to http www interalia com Support Manuals php Table of Contents Chapter 1 Introduction The terala Mul
31. b browser outside the firewall open the URL http device_server port where device_serverand port are the IP address and port of the Device Server as entered in the Networking Settings For example http 68 147 189 8889 The web page shows the current status of the Device Server WB hap y58 147 138 18 man ier te Uptime 12 minutes time requests 0 iMCM User Guide rev 01 19 Configuring Email Settings Configuring Email Settings To configure the email settings 1 Select the Email tab C MOM Server Moneger Bri x or interalia services Abou Notfication archives networking Fenware Ema I oosa audio Emai Server Hostname Eronmalco shawcabienet Usmas ham SS Paseword Frevrrrrrrss Mal From PCH aanne ator example com Regiy to fem_adninebexample com Emall 2 Configure the following settings Setting Function Hostname The name of the mail server Username The username for the email account typically the iMCM administrator Password The password for the email account This must match the password for the account in your mail server typically Microsoft Outlook Mail From The email address that the email will be sent from Reply To The email address that any replies to the emails should be sent to Typically this is an account that is not monitored 3 Click Save to save the settings Cancel to discard changes or Default to rev
32. between the start of one message and the start of the next Note This is not the time between the end of one message and the start of the next For example if 54 Chapter 7 Creating Schedules and Viewing Reports the first message is 9 seconds long and the audio interval is 30 seconds there will be a gap of 21 seconds from the end of the first message and the start of the next Note Youcansetthe minimum gap through the Min Delay setting for the iProMOH See Configuring Information About iProMOHs on page 44 Days of Week The days this schedule should run 4 In the Scheduled and Available Audio list check the messages that should be played during this schedule The choices available here reflect the message files for this location in the treeview Those are the message files in this folder and all parent folders You can use the Move Item Up fe or Move Item Down B buttons to rearrange the order of messages This affects the order in which they are played You can use the Select Deselect All Items button ka to quickly select or deselect all messages in the list e 5 Click the Save button Baii to save the configuration or the Reload button to refresh the screen 6 Click the Close button Ed to close the form Creating A New Priority Message Schedule To create a new priority message schedule tle In the treeview select the folder where you want the schedule to be placed 2 Click the New Priority Message
33. cakion Settings Setup rf ormation that vel be in emal retifications regarding ProMOH iesues 2 Configure the following settings Setting Function iMCM Server Name The name of the iMCM server used to identify which server is sending the notification Company Name The company name used to identify the company that is operating the iMCM server 4 Administrator Name The administrator name as seen in the notifications Email Address for Notification Removal The email address that recipients can reply to be removed from notifications Email Logo Filename The logo to attach to notifications This must be an Icon type file and 32 x 32 64 x 64 or 128x 128 bits 3 Click Save to save the settings or Cancel to discard changes Creating Contacts Lists To create a list of contacts 1 Open the Configuration Server 2 In the treeview select the folder where you want the iProMOH to be placed iMCM User Guide rev 01 79 Creating Contacts Lists 3 Click the New Contacts List button in the toolbar imMcmM Configuration Server 4 0 13 7759 Muzilla Firelox ro gt X p E ptosnses09 198 129 00004c E IMUM Configuration Server 40 13 7759 Administration z USTET ACODE New Contacts List Last Name O First Name Tithe Company Emall Jemnaisqwork com 4 Enter a Display Name and optional Description 5 Use the buttons above the list of contacts Tocreate a new contact
34. dules music or messages for each location iMCM provides easy to use features Time and date message scheduling capabilities Priority message scheduling Ability to copy and paste schedules groups or entire configurations Update single multiple or all iProMOHs from any location Intuitive folder structure similar to Microsoft Windows Secure web access used to update user specific folders Flexible scheduling of iProMOH check in update times Configurable back up schedule Application activity logging and notifications Detailed schedule reporting Bulk audio uploads gt gt gt o Bar code scanner iProMOHs The Interalia iProMOH is a solid state music and message announcer specifically designed for music on hold background music and overhead paging applications It supports two independent output channels So for example you can use one output channel for a public address system and the other for music on hold for a telephone line You can have different music and messages on each channel The iProMOH can use music files e g mp3 and wav or play music from an external music feed The external feed can any music source such as a radio CD player etc 2 Chapter 1 Introduction 4 External Music Source in feral Ethernet Connection For more information on the iProMOH see http www interalia com Support support php The iMCM Server The iMCM Server conta
35. e efi ooe P BM Configuration Sarver 4 0 18 819 x Display Name IProMOH Defaults CallHome Server es 147 134 189 8589 x Time Zone Canada Mountain Stale Date manaa Check In Interval 1 z hourgs Firmware moh 4 1 0 8377 amt Maintenance Cycle LS ee After the iProMOH next calls home it will start to use the new firmware 96 Chapter 11 Updates To confirm this open the iProMOH in the Configuration Server iM Configuration Server 0 18 8349 Mozilla Firelox De EGR Yew History Gookmarks pos beb gt B i921 122 000ec BE McM Configuration Server 4 0 18 6349 x e Administration oat 74 Aa R ERA A G Display Name MAC Address 000707005028 Serial No CallHome Server 63 147 134 1629 0809 x Time Zone Canada Mountain Stala Date 12 11 2041 Check In Interval t hour s Device Status Last Check In 2011 11 13 2 35 04 PM Local IP Address 192 160 190 130 Check In Stat ae Suagitt i dad irmware Version Imoh_4_1_0 8322 xmf l Request Reset Device Configuration Channel 1 Channel 2 Volume 50 Volume 50 Fade Level Sf 20 3 Fade Level 20 Min Delay 5s 7 Min Delay 5s 7 Schedule Information Audio Size 10 17 MB Updating the Server Manager To update the Server Manager uninstall the old version first and then install the new version To uninstall the Server Manager Choose Start gt Programs gt Interalia
36. eekly Special Pharmacy Tsecs Done B Set the Display Name to Holiday Message Schedule 4 Set the Start date to December 20 and the End date to December 26 5 Set the Start time to 09 00 and the End time to 17 00 6 Set the Override Priority to Supercede This will override any schedules that have the Default priority 7 Set the Audio Interval to 30 00 8 Select all the days of the week 9 Select the Holiday Promotion audio file 10 Click the Save button El iMCM User Guide rev 01 75 Other Examples Viewing the Schedule Now we ll look at the schedule for the holiday period St iy 7 Click the Reports tab In the treeview select the Hometown Grocery folder In Reports select iProMOH Schedule Set the Date to December 21 In Presets select 12 Hour Day Set Start to 07 00 and End to 23 00 Click the Refresh button o The report now shows the schedule for a day during the holiday period POM Configuration Server 41012 7759 Mozila Firefox Ge Ek yew Hgoy Massis sock thp oT c Configuration Administration 2 MM C New Audo T Mametown Gr C Northwest Location Store Closing TE eM Contiquration Server 40 13 7759 Ko a E repre tes st mec Reports ono EET 0 AIT Hometown Grocery Preset Sort o o e oe ery Te Regular Munc Schedus Ri fena Mu ptn x T A TG 09 00 17 00 Regular Musie Schedule ay Promotion Lunch Promotion D st
37. eekly Special Produce eekly Special Produce secs l Weekly Special Seasonal Weekly Special Seasonal fees 43 Mus Sl Nevthweal Location SO Reguar Message Schedule Set the Display Name to Lunch Promotion Priority Message Schedule 4 Set the Start time to 12 15 5 Select all the days of the week 6 Select the Lunch Promotion message file Ey 7 Click the Save button Note This schedule has a name that is different from any in the parent folder so it will play in addition to the ones in the parent folder Viewing the Location Specific Schedule Now we ll look at the schedule for this location 1 Click the Reports tab 2 In the treeview select the Northwest Location folder 3 In Reports select iProMOH Schedule iIMCM User Guide rev 01 73 Other Examples 4 In Presets select 12 Hour Day 5 Set Start to 08 00 and End to 23 59 6 Click the Refresh button The report now shows the schedule for a day for this location tue reer a Foc se rr D a p Heer eee ee be Regse E rene Muse 2 res Promoter S Steve te Cheung h H5 Weekly Specii Meat O weekly Specut Pet Di Weebly Specat Pr DP Weeekly Special E Woeii Speca Seve EE era A MaN 4 Mat A Mad A ath 2 Maa B Mat Note that the regular schedule includes the Meat Department promotion and that this location plays the lunchtime promotion 74 Chapter 7 Creating Schedu
38. el Start End Override G4 January Fii December 31 Priority C2 00 oH 23 59 Neutral z Day of Week V Mon F Tue F We MTh Ffr F Sat l Sun Duration of Music Loop 25 mins 2 secs Scheduled and Avallable Audio Display Name Description Duration p me Cut 1 Music yeaah E I Ee 3 mins 24 a ac Cut 1 Musich2 ses F Musicdd3 Cut 1 Music03 4 nes 29 F Musidis Cut 1 Musil 7 mins F Musidis Cut 1 Musick 3 m s F Musici Cut 1 Musics 4 mins 4 The difference is that now you are selecting music files to be played during this schedule The choices available here reflect the music files for this location in the treeview Those are the music files in this folder and all parent folders Creating A New External Music In Schedule To create a new external music in schedule al In the treeview select the folder where you want the schedule to be placed iMCM User Guide rev 01 57 Creating A New External Music In Schedule 2 Click the New External Music In Schedule button in the toolbar 3 Configure the schedule information similarly to the way message schedules are configured See Creating A New Message Schedule on page 53 imMcM Configuration Server 4 0 6 7142 Mozilla Firefox fio Eat en Miatory Bookmarks pos tiep e SC X a g E poitise cerw szs epec MM Configuration server 4 0 6 1142 A 5 Configuration Administration Reports P BAe pe UF T e
39. eralia iMCM User Guide rev 01 65 Other Examples Creating a Regular Message Schedule Now we ll create a message schedule that will play messages during the day while the stores are open D 1 Click the New Message Schedule button Fa MO Configuration Server 4 0 1 3 7759 Mozilla Firelox Ele Ed yew Hgoy godmwks nels tep O X p R rwa y TE IML Configuration Server 40 13 7759 Administration Reports 2 a e T MCM 5 New Audio o gt Display Name EO st Store Closing Enabled Channel Start tnd Override Audio R M Sch Ja Regular Music Sched G4 Janua Sn December_S 31 gt Priority Interval C Regular External Mus Lunch Promotion Store Is Closing In 15 Weekly Special Mex 2 Weekly Specsal Pet Weekly Specsal Pha Duration of Messages 4 secs Weekly Special Pro Scheduled and Available Audio Sworkly Spout Soa f papayo o o o To A Musie F Lunch Promotion Lunch Promotion A Me I Store ts Closing In 15 Minutes _ Store Is Closing In 15 Minutes _ A Must Weekly Special Meat Department Weekly Special Meat Department A Mus A Musil A Muscl6 A Musi c2 Dayof Weak Guy Fre Fwa Pre Pri Psa sun nec Set the Display Name to Regular Message Schedule Set the Start time to 09 00 and the End time to 17 00 Set the Audio Interval to 02 00 Select all the days of
40. ert to the default settings 4 Click Test Email to check the email settings are correct 20 Chapter 2 Installing Configuring and Using the Server Manager Viewing Information About The iMCM To view information about the iMCM 1 Select the About tab C MOM Server Moneger Rei x interalia sare Femware emat izy 4 0 15 0033 Copyright iterata Ire 2011 ie 40 15 8083 Oste Auto Backup Service 40 15 0093 Oerke Server Servke 4 0 15 8033 Emai Netfication Service 40 15 8083 Ema Server Service 40 15 033 Fie Management Service 40 15 8033 Log Processing Service 40 15 6083 webs 5 40 15 03 2 This screen shows the version number of the iMCM software and the various services urther Information Note For information about other configuration that can be done in the Server manager see Chapter 6 Adding Music and Message Files for the Audio tab Chapter 8 Contacts and Notifications for the Notification tab Chapter 10 Archiving and Logging for the Archives tab Chapter 11 Updates for the Firmware tab Introduction to the Configuration Server This chapter provides an introduction to the Configuration Server Laptop Configuration Server Topics in this chapter Launching the Configuration Server The Tab Bar Using the Configuration Tab Creating New Folders Cutting Copying Pasting and Deleting Items Searchin
41. essage Schedule Viewing the Schedule Adding a Sub Folder For a Different Location Adding a Location Specific Regular Message Schedule Adding a Location Specific Priority Message Schedule Viewing the Location Specific Schedule Creating a New Supercede Schedule gt gt o o Viewing the Schedule Success Checkpoint Interleaved Schedules 52 Chapter 7 Creating Schedules and Viewing Reports About Schedules The iMCM enables you to schedule music either from music files or the external audio input messages Music schedules using music files take precedence over schedules using the external input Typically music is scheduled to play continuously and messages are scheduled to play over the music periodically When messages play the music automatically fades down Then the music fades back up when the message has finished The message schedules can include regular messages which repeat throughout the schedule period or priority messages which play only at scheduled times The priority messages take precedence over the regular messages but if a regular message is playing when a priority message is scheduled the regular message will be allowed to finish before the priority message starts For example you might have a regular set of schedules that play during the day and a priority the store is closing in 15 minutes message that plays at a specific time Override Priorities There are
42. figuration is correct The Tab Bar The Configuration Server has three tabs Configuration to configure music messages iProMOHs and schedules See Using the Configuration Tab on page 25 Administration to add remove and modify user accounts to use Configuration Server iMCM User Guide rev 01 25 Using the Configuration Tab See Chapter 9 Administration and User Accounts Reports to view reports about iProMOH checkins schedules and logs and user activity on the Configuration Server See Chapter 7 Creating Schedules and Viewing Reports Using the Configuration Tab MOM Configuration Server 40 10 8349 fozila fwelox De Ck ye Mitory monss pos teb Tab Bar gt B MEANE 129 0000 OM Config ation Server 40 16 59 x 4 fig Administration i A Reports a e Refresh Button E me Ouck Stan Serup Ed it Button L Hometown Grocery Treeview lt 9 nteralia View Filters Refresh Button This button refreshes the treeview ol Edit Button This button enables you to copy paste and delete items in the treeview For more information see Cutting Copying Pasting and Deleting Items on page 29 26 Chapter 3 Introduction to the Configuration Server Toolbar The toolbar provides the main functions Button Function Toggles visibility of the treeview Searches for folders iProMOHs schedules audio files or contacts See Search
43. g More Information 22 Chapter 3 Introduction to the Configuration Server Launching the Configuration Server To access the Configuration Server Launch a web browser and open the following URL http address port where address is the iMCM Web Server IP address from the Networking tab in the Server Manager and port is the port number For example http 192 168 198 129 8888 Note If the port number is 80 the default port for a web server you can leave it off For example http 192 168 198 129 For more information on IP addresses and ports see Configuring Networking Settings on page 14 See also Appendix C Appendix C Summary of IP Addresses iMCM User Guide rev 01 Launching the Configuration Server a rh ee http 192 168 198 129 8888 Administrators and Users Server Manager Configuration Server gt EE p ees SE a _ IP address 192 168 198 129 Port 8888 24 Chapter 3 Introduction to the Configuration Server You should see the Configuration Server web page iMm Configuration Server 4 0 18 8349 Mozilla Firelox fle CR Yew Mgoy Gookmarks bok heb ED B isc 18 129 00oac elly E eM Configuration Server 4 0 18 8349 x Administration iMCM New Audio 1 Quick Stan Set up w i Hometown Grocery vee nteralia Success Checkpoint If you see the Configuration Server web page this ensures that the network con
44. hrough the Configuration Server See Chapter 5 Configuring iProMOHs Attach speakers to the Audio Out connections on the back of the iProMOH and use the Audio Test Function buttons on the web page to play a tone 40 Chapter 4 Setting up iProMOHs You should hear the tones playing over the speakers connected to the iProMOH This checks that the iProMOH will correctly play the sounds sent to it Success Checkpoint l a5 12 Optionally click the Support button Interalia Ipromoh 4 Mozilla Firefox fle EGR Yew Hgoy Gookmarks pos belo Irkerais Ipromoh 4 x gt interalia INSTALLER WEBSITE APPLICATION MAC Address 000707005028 Formware emoh_4_1_0_8322 mit Tools F Reset Firmware Update Firmware File Browse Update Uploading firmware may take several minutes Status Ready for commands The Web Service will be terminated in ONE hour after it starts 2O0T 2014 lateralis tne All Rights Rererved Here you can see the iProMOH s status and its firmware version Youcan also perform a factory reset If you perform a reset you will need to reconfigure the settings You can update the iProMOH s firmware from this screen Or you can also do so remotely through the Configuration Server See Chapter 11 Updates iMCM User Guide rev 01 41 iProMOH Led Status 13 The Logs screen is designed for use by Interalia Technical Support Interalia Ipromoh 4 Mozila Firef
45. ick the Save button iIMCM User Guide rev 01 61 Other Examples The new folder appears in the treeview DiM Conliguration Server 4 0 13 7759 Mozilla Firefox OD o k a aenema SSCS a P MM Configuration server 4 0 13 7759 meamea Sonfiguration Administration Reports x 3 5 MCM 2 New Audio Hometown Grocery e in teralia Adding Audio To The Store Folder Use the Server Manager to upload some audio files as described in Chapter 6 Adding Music and Message Files After uploading the audio that is listed under the New Audio section of the treeview In this location it is not available to items in our Hometown Grocery store folder Soin this step we will copy the audio to our store folder 62 Chapter 7 Creating Schedules and Viewing Reports Note The lower left corner of the screen contains apanel of button that can be used to hide or show items in the treeview For this tutorial make sure they are all pressed so they show all items DiM Conliguration Server 4 0 6 7142 Mozilla Firefox mexas BB eoit 92 160 190 1292 0000 E MM Configuration Server 4 0 6 7142 l Configuration Administration a E 3 New Audio I Hometown Grocery piad nteralia 1 Click the Toggle Edit Mode button 2 Click the New Audio node to expand it iIMCM User Guide rev 01 63 Other Examples While the Configuration Server is in edit mode checkboxes appear beside
46. in E AEEA VIEWINOtNE SCNedUlE aeir ena ANAE aa TENA N NEENA Adding a Sub Folder For a Different Location ssssssssssssssssrssssssssrrssssetrrrrssssenrsnsnnnsnrinsstnntsrrssnsentnrressnnnnnsssant Adding a Location Specific Regular Message Schedule sssssssiisssssssirissssssrrrsssstrrrrisssssersssssnsrririssssrnnrrnnsnnn Adding a Location Specific Priority Message Schedule s ssssssssssssssssssssssressssssrsstsssttereesssennrressssennsssnsssssrens Viewingithe Location Specific Schedule s snot nN NNER Creating a New Supercede SCHECUIe on ecseececssccssesssteesseesssneeeesneesssaseesuecersumeersnmeesanseesaeessansesanieesansssaaeeeeas VieWwingthe Schedule ieena mran n eeretsr peer A ANNER TRONOS WEGESS COCK DOIN e anecamerorin naii ARN oon a a O ANAR AR E AA terleaved SCHECUIOS iscsccindceeuescavedineaitiaentaacnianeiiedacaveebnieaeiia a EENE EN ENEE f hapter 8 Contacts and Notifications EEn ouno NoUNCaUONE SEN JS estao RIENE o A EE S E E T T AE N E EA tualnaal Bee a in NOC AUO NS ne naa a E O ATE a RE O Chapter 9 Administration and User Accounts Sno the Administration Tabesisiesaiikssiianiininn aiiai iaaiiai ae A e A T E E E E A E reer rrayertry Chapter 10 Archiving and Logging PMG P TA EE A A A A E A E no A ON eS MANUAllY scsinandiimmanantinananananananananadunaianwananamanananwivas o EEO A E AE E E E T yerrreeerrigttterresrerrtr rater rere o ai O I E E E E E N E ceuimcusels o Goru Meore ine kene i secs E A E E E
47. ing on page 30 Creates a new folder in the treeview See Creating New Folders on page 27 Configures a new iProMOH See Chapter 4 Setting up iProMOHs and Chapter 5 Configuring iProMOHs Creates a new priority message schedule See Chapter 7 Creating Schedules and Viewing Reports Creates a new message schedule See Chapter 7 Creating Schedules and Viewing Reports 5 Creates a new music schedule See Chapter 7 Creating Schedules and Viewing Reports Creates a new external music in schedule See Chapter 7 Creating Schedules and Viewing Reports Creates a new contacts list See Chapter 8 Contacts and Notifications m Creates a new notification See Chapter 8 Contacts and Notifications Uploads audio files See Chapter 6 Adding Music and Message Files iMCM User Guide rev 01 27 Using the Configuration Tab View Filters The view filter buttons show or hide classes of items in the treeview For example if you have a lot of audio files you may wish to use the Audio Filter button to hide them when you are not working with them Filter Button Toggles Visibility Of iProMOHs schedules contacts notifications Creating New Folders ie B i Folders are used to set up configurations iProMOHs audio files and schedules can be assigned under a folder and will apply to that folder Sub folders can be created for addit
48. ins three main components The Device Server which communicates with the iProMOHs in the field The Configuration Manager which acts as a web server to provides a web interface to the iMCM system You connect to the Configuration Manager via a web browser The Server Manager which configures the Server and services There is only one Device Server but there may be multiple Configuration Managers which can be anywhere there is an Internet connection This enables multiple users to configure the system iMCM User Guide rev 01 The iMCM Server Web Browser Administrators and Users iMCM Server Server Manager Configuration Server Installer firewall iProMOH Instalation Web Browser o o i iProMOHs 3 4 Chapter 1 Introduction Workflow A typical workflow is i Install the iMCM software on the server or workstation Configure the Server Manager See Chapter 2 Installing Configuring and Using the Server Manager Server Server Manager 2 Open a web browser and open the Configuration Server web page Chapter 3 Introduction to the Configuration Server P lt pem e e ee eet ume oeae Laptop wein SF hwian ig Configuration Server 3 Set up the iProMOHs See Chapter 4 Setting up iProMOHs add gt o Laptop iProMOHs 4 Use the Configuration Server to configure the iProMOHs See Chapter 5 Configuring iPro
49. io 6 Click the Save button to save the configuration or the Reload button to refresh the screen 7 Click the Close button Ed to close the form Success Checkpoint You should see that the iProMOH successfully checks in This checks that the iProMOH can communicate with the iMCM Server Check In Status Completed Succeeded It may take some time before the iProMOH first checks in You can force it to do so by simultaneously pressing both volume buttons on the back of the iProMOH Adding Music and Message Files There are two ways to upload audio through the Server Manager or through the Configuration Server The Server Manager is the best method to use when you have a large number of files to upload The Configuration Server is convenient when you only want to upload a few files Topics in this chapter Uploading Audio via the Server Manager Uploading Audio via the Configuration Server 48 Chapter 6 Adding Music and Message Files Uploading Audio via the Server Manager To upload audio via the Server Manager 1 Select the Audio tab JIMCM Server Manager mE E aa a ss int ralia sevens ona Maan Aes Networking Fenware Emai Logg Audo Clear Audio woos Sarena Concel MOCNONOCOCCCNCCUCNNNCCNNRANONURAN 2 Click Select Music to upload music files or Select Messages to upload message files Browse to the file s to upload and click Open The files can be
50. ional configurations within a parent folder See Adding a Sub Folder For a Different Location on page 69 Settings e g timezone check in interval on the folders will be applied to sub folder unless otherwise indicated 28 Chapter 3 Introduction to the Configuration Server To create a new folder in the treeview All Click the New Folder button DiM Configuration Server 4 0 18 8349 Mozilla Firelu fle gat yew Haoy Gookmerks pos beb amp gt E NRD E ACM Configuration Server 4 0 18 6019 x Confiquratior Administration Reports s Ta WI EUITH iw F cliti Z a aaaauauauauM iProMOH Defaults CallHome Server 63 147 134 182 8839 z 4 Time Zone Canada Moumain 4 Stale Date 1212041 4 Check In Interval 1 hourts 4 Firmware Lock a Maintenance Cycle None 7 2 Configure the following information Display Name The name that will be shown in the treeview Description An optional description iProMOH Defaults Default settings for all the iProMOHs in this folder These defaults can be overridden See Chapter 5 Configuring iProMOHs CallHome Server The IP address and port of the server to call home See Understanding IP Addresses on page 15 See also Appendix C Appendix C Summary of IP Addresses Time Zone The time zone for the iProMOHs This time is used for all schedules run by this iProMOH See Stale Date The date when this iProMOH
51. ives Manually To create an archive i Select the Location where the archive should be saved Click Backup you want to cancel the backup click Cancel reating Archives Automatically _ To automatically create archives 1 Select Enable in the Auto Backup section 2 Select the Day and Time for the backup to be made 3 Click Save Restoring Archives To restore an archive ile Select the archive in the list 2 Click Restore Note This overwrites the existing files and settings iMCM User Guide rev 01 91 Configuring Logging Settings Deleting Archives To delete a backup A Select the archive in the list 2 Click Delete Configuring Logging Settings The iMCM Server can save logs of various operations The logs are only for use by Interalia Technical Support To configure the logging settings 1 Select the Logging tab C IMOM Server Moneger Riri x g interalia Services Abot moskan archives metweng Femware Emsi Lopo audo Appi ation Log lever settings IMM logging levels cari be set from 0 to 1 No lagging Logging 2 For each service set the logging level to either 0 or 1 1 enables logging and 0 turns it off 3 Click Save to save the settings Cancel to discard changes or Default to revert to the default settings Updates This chapter describes how to update new firmware and software Note For information on available updates please contact
52. lder in the treeview the subfolder inherits all the items from the parent folders For example a music schedule in subfolder has access to all the music files in all the parent folders This lets you keep common items in one place and reuse them This also means that an iProMOH in a subfolder will play all the schedules in the subfolder and all the schedules in all parent folders unless the schedules have exactly the same name in which case it will play the copy that is lowest in the tree This lets you define general schedules at a higher level and override them or supplement as necessary for specific locations For an example see Chapter 7 Creating Schedules and Viewing Reports Cutting Copying Pasting and Deleting Items When the Edit button is pressed checkboxes appear beside all the items in the treeview and cut copy paste and delete buttons appear to operate on the checked items Button Function Toggles visibility of the edit buttons r z 2 R Cuts checked item s Cj Copies checked item s Ci astes checked item s 30 Chapter 3 Introduction to the Configuration Server Youcan copy a complete folder and duplicate it elsewhere in the tree This copies all the items inside it audio files schedules iProMOHs and subfolders Ifyou copy and paste an iProMOH the copied iProMOH will have a blank MAC address This is because these addresses must be unique Ifyou cut and paste an iPr
53. les and Viewing Reports Creating a New Supercede Schedule Now we ll create a schedule that will override the regular schedule for a specific date range We ll use the new message file that we uploaded in the previous section Ue In the treeview select the Hometown Grocery folder D 2 Click the New Message Schedule button DiM Conliguration Server 4 0 13 7759 Mozilla Firefox Eie Eat Wow Hitoy Gpobmarks Tools tiep lt gt X a E rtestiise te0 18 1290 J GE IMUM Configuration Server 4 0 13 7759 Sonfiguration Administration i 2 cl MCM EHE New Audio g Display Name E Hometown Grcery 1 Description H _ Northwest Location ti Store Closing a Regular Music Sched Q Regular External Mus Holiday Promotion Lunch Promotion Store Is Closing in 15 Weekly Special Mes Weekly Special Pet gt Weekly Special Pha Wookly Special Prov Weokly Special Sea A Musici A Muriel V Enabled Channel Start End Override Audlo ey December 20 December 26 Priority Interval a W Wed the F Fri F Sun r Lunch Promotion 1 unch Promotion Bsecs R Store Is Closing In 15 Minutes Store Is Closing In 15 Minutes 7 secs Weekly Special Meat Department Weekly Special Meat Department 9sacs M Weekly Special Pet Supplies Weekly Special Pet Supplies 17 secs l Weekly Special Pharmacy W
54. nter your name and organization Click Next E IMCM Installshield wizard Destination Folder Click Next to instal to this folder or click Change ta instal to a diffe Trata MCM to C Prog am Files tinker abs MCM d Optionally change the destination folder Click Next 10 Chapter 2 Installing Configuring and Using the Server Manager Setup Type Cheese the setup type that best sults your needs Please select a setup type Typical m All program Features wil be installed Requires the most dek space Choose which progam features you rrant installed and where they well be installed Recommended for advanced users e Choose Typical or Custom and click Next Choosing Custom enables you to also install some sample audio files and schedules Custum Setup Select the program features you want installed Gd on an kon in the ist balor to change how a feature is retailed Quck Example This feature requires 7879K5 on your hard drive f If you chose Custom in the previous step select the Quick Example feature to be installed Click Next iMCM User Guide re Installing the Soft 1IMLM Installshield Wizard ty g Review the choices and click Install Ea i PEE PTa Installing iMCM The program features you selected are being installed The installer willinstall the software E Mm InstallShield Wizard x semana Fe InstaliSheeld Wizard
55. oMOH the pasted iProMOH will keep the same MAC address This is because cut and paste just moves the iProMOH from one location to another in the tree Searching To search for items in the Configuration Server po LS Press the Search button in the main toolbar Fod In the Type dropdown menu choose what to search for Enter the text to search for in the Display Name and or Description fields Click the Search button beside the Type dropdown menu D iIMCM Configuration Server 4 0 6 7142 Mozilla Firefox ro gt OS X o gO E moitsse 100 199 123 009Dac BE Mem Configuration Server 4 0 0 1142 TE Configuration Administration Reports J oe oo d Display Name Description promotions To go to an item select the item in the results list and press the View Edit Selected button above the results list Optionally click the Clear button ES the Type dropdown menu to clear the search terms Click the Close button ES beside the Type dropdown menu to close the search form More Information More information about the Configuration Server can be found in these chapters Chapter 5 Configuring iProMOHs Chapter 6 Adding Music and Message Files Chapter 7 Creating Schedules and Viewing Reports Chapter 8 Contacts and Notifications iMCM User Guide More I nform ction to the Configuration Server Setting up iProMOHs This section describes how to config
56. oMOH is powered on If you need it beyond this time power cycle the iProMOH For the username enter iProMOH For the password enter the iProMOH s 12 character MAC address This can be found on the back of the iProMOH For example 00070700502B Note Letters in the MAC address must be entered in uppercase 4 Click Login 36 Chapter 4 Setting up iProMOHs The network configuration page appears Interalia Ipromoh 4 Mozilla Firefox File Edit View History Bookmarks bols Help LU Interalia Ipromoh v4 x interalia INSTALLER WEBSITE APPLICATION MAC Address 000707005028 Firmware imoh_4_1_0_8322 xmf SS A ST E Network Setup Address Type DHCP IP Address fisz168198130 Netmask 255 255 2550 Gateway fisziesi981 DNSI fiszi6s1981 DNS Loo IPv6 Init ves z IPv6 Address a Pr Gateway es Proxy Address ti CSC r Proxy User Password M Call Home Settings IMCM IP Address 68 147 134 189 Port 8889 Set Renew Installation Tools _PingiMCM_ This iMCM is active Status Ready for commands The Web Service will be terminated in ONE hour after it starts 2007 2011 Interalia Inc All Rights Res 5 Configure the Network Setup settings o Address Type Choose how the iProMOH obtains its IP address IP Address The IP address of the iProMOH Netmask The subnet mask Gateway The gateway for this iProMOH DNS1
57. okmets bok teb Ejh R woe O A Ej coe Pa E eM Configuration Server 4 0 18 849 Xi a TS Display EUI CHR Po MOH 111 MAC Address 00707005078 Serial No 07709 CallHome Server 63 147 134 189 6889 z Time Zone Canada Mountain 7 Stale Date Tanaan E Check In Interval 1 a hour s Device Status Last Check In Never Local IP Address Check In Status Firmware Version l Request Reset Device Configuration Channel 1 Channel 2 Volume 50 3 Volume 50 3 Fade Level 20 4 Fade Level 20 al Min Delay Ss hd Min Delay 5s z Schedule Information Audio Size 10 17 MB Configure the following information Display Name The name for the iProMOH as it will appear in the treeview Description An optional description which will display as a mouse over or hint in the treeview MAC Address the 12 character MAC address of the iProMOH You can find this on the back of the iProMOH For example 00070700502B AlliProMOH MAC addresses starts with 000707 Note It is very important to enter the correct MAC address asit is the unique identifier of the physical unit on the iMCM iMCM User Guide rev 01 45 Configuring Information About iProMOHs Serial No Optionally the serial number of the iProMOH You can find this on the back of the iProMOH For example 607709 CallHome Server Every iProMOH regularly calls home to check in with its iMCM ho
58. om 388s taZ SA LAB ED MEAN a nmal Be remmr mol hama fo hren dime tnrerelia wom SOG 44 law Refresh Ready for commands The Web Service will be terminated in ONE hour after it starts 14 49 43 0000 LogConnection log to herp imem interalin com 5885 amp 2007 2011 Interalia inc All Rights Reserved 14 When iProMO you are finished click Logout H Led Status The status LED on the back of the iProMOH indicates the current activity of the iProMOH Status LED Indicates Flashing Green Normal Operation Flashing Green and Amber Upload Download Activity amp admin connection Solid Red Solid Green Error Condition A reboot is required Firmware update Start up 4 up iProMOHs Configuring iProMOHs This section describes how to configure the Configuration Server with information about the iProMOHs iProMOHs Configuration Server Note You will also need to set up the iProMOHs themselves see Chapter 4 Setting up iProMOHs Topics in this chapter Configuring Information About iProMOHs Success Checkpoint 44 Chapter 5 Configuring iProMOHs Configuring Information About iProMOHs To configure information about a new iProMOH 1 In the treeview select the folder where you want the iProMOH to be placed 2 Click the New iProMOH button in the toolbar 5 iMCM Cont iguration Server 0 18 8349 Mozilla Firefox 3 fle Edt Yew History Go
59. onfiguration Server may be located in different time zones The times used in the schedules are based on the iProMOH s local time Note The iProMOHs automatically change their time to account for Daylight Savings Time Stale Date The date when this iProMOH should stop functioning This can be used to enforce contractual agreements with customers You can be notified when the stale date is approaching It is recommended all iPromOHs be set to check in at least once every 24 hours Check In Interval The interval in hours when the iProMOH should contact the Server Manager to get new information schedules audio files etc Youcan be notified if the iProMOH misses a check in 4 Optionally in the Device Status section select Request Reset to restart the iProMOH the next time it checks in It only does so once After the iProMOH is restarted the Request Reset checkbox is automatically cleared 5 Configure the Device Configuration section Volume sets the volume output for each channel of the iProMOH The volume can also be set locally with the volume keys on back of the iProMOH Fade Level sets how low the background music fades down so that messages can play over top of it It defaults to 20 Min Delay sets the minimum delay that messages will have between each other In other words t is the minimum time before the next message is played This ensures that messages are not played too closely together 7
60. ore 1s Closing Ia 15 Oweetty Special Meat DP Weekly Special Pet S PP Woerty Special Pra P wieekty Special PWeerty Special A Musedt A Musa 23 Musi J Muses 2 MusetS A Muects 2 tec Hobday Message Sc CII Teit Grocery Note that the holiday schedule with an override priority of SuperCede has overridden the regular schedule You can also edit a schedule by double clicking it in the report 76 Chapter 7 Creating Schedules and Viewing Reports Success Checkpoint At this point if you connect speakers to the iProMOH you should hear it playing the audio as per the schedules Interleaved Schedules If an iProMOH is playing messages from two schedules for example from a store specific schedule and from a region specific schedule in a parent folder both schedules will overlap So for example if you want the final audio interval to be 20 seconds you should set the audio interval in each schedule to be 40 seconds Contacts and Notifications This chapter describes how to configure contacts and notifications Topics in this chapter Configuring Notification Settings Creating Contacts Lists Creating Notifications 78 Chapter 8 Contacts and Notifications Configuring Notification Settings To configure the notification settings 1 In the Server Manager select the Notification tab C MOM Server Moneger Bri x Notification Notifi
61. ox Mm x Irkera a Ipromes 4 3 interalia INSTALLER WEBSITE APPLICATION MAC Address 000707005028 Formware emoh_4_1_0_ 8322 xml I ST rT iProMOH Logs Status 1171372011 14 49 43 0000 Logconnec 3 Liles filestore VOUTOTUOSUZE entry ve4 Logs i mac lou 11 13 2011 14 49 44 0000 HTTP VER http 404 http imm interalia com 8888 http imem interalia com 8888 13 19 2011 14 51 5440000 CONF IGI IFRddAress 192 169 190 130 11 13 2011 14 51 54 0000 CONFIG F Version inoh 4 1 0 8322 xmp 131 1372011 1425125440000 Cat Home Initiated Retry 11 13 2011 14 51 54 0000 logiC TAC Diagnostic Logging url http iwcw interalia com 0g00 11 13 2011 14 520440000 CallHouwe Next scheduled call home in 3600 secs lHome Atcempe cal it ome tco heep imem inceralin com 8858 files Tilestore VOUTO700S02B entry v 4 11 13 2011 14 52 50440000 Led hyyuou Call Home initiated Post Boot Power up 13 13 2011 19 52 04e00N0 ATTPL ER net 6 Couldn c resolve host http http imem interalia com UGUU files filestore OU07070USOZN entry v84 None 11 13 2011 14 52 0440000 Led a Call Home initiated filestore UOUTO7T00SUZ entry v84 11 13 2011 14 52 0440000 HTTP ER net 6 Couldn t resolve host 68 147 134 169 6889 therp 68 147 134 189 8889 8889 11 lea filesarore OUG707OUSUZBE entry v 4 None 11 13 2011 14 5250440000 HTTP VER http 404 http imm interalia com 3866 http imem interalia c
62. r D IMOM Configuration Server 4 0 10 0349 Mozilla Fire Fie Edt wew History Bookmarks pas Hep GB cm Corfiguration Server 4 0 1009 xit Administration S MCM B New Audio 1 Quick Start Set up sm Your New iProMOH Quick Start Set up Message Schedule 4 Quick Start Set up Music Schedule Set up Message A ipromoh_4min_music A Set up Background Music 60 Chapter 7 Creating Schedules and Viewing Reports Other Examples This section walks through the process of creating some sample schedules Creating A Store Folder First we ll create a folder in the treeview for our chain of stores 1 Click the Configuration tab 2 If the treeview on the left is not currently being shown click the Show Hide Tree Data button Ea 3 In the treeview select the topmost node By default this is labelled iMCM 4 Click the New Folder icon SiM Conliguration Server 4 0 13 7759 Mozilla Firefox De Eat pe May Goolmeris pcb tie wee X 4 E he stise ee r 1290 E MM Configuration server 4 0 13 7753 4 Administration Reports bad r asx Bs ed Abe Hornetown Grocery Description iProMOH Defaults Calltiome Server inherit 0009 Time Zone Canada Mountain Stale Date asam w Check In Interval 1 z iai mmn y SE 5 Set Display Name to Hometown Grocery 6 Optionally add a Description 7 Leave the other settings set to the defaults G 8 Cl
63. s should stop serving messages and music Check In Interval How often the iProMOHs should check in with the Call Home server Firmware Choose Inherit or Lock If the firmware is locked then the firmware on the iProMOH will not be changed Setting it to inherit means that the iProMOHS will inherit the firmware set at a top level folder This provides an easy way to propagate it through a large number of units For more information on updating firmware see Chapter 11 Updates Note Consult with Interalia Technical Support before making any firmware changes For more information about updating the firmware see Uploading New iProMOH Firmware on page 94 iMCM User Guide rev 01 29 Using the Configuration Tab Maintenance Cycle The maintenance cycle restarts the iProMOH on a regular basis to ensure trouble free operation Choose None Nightly Weekly or Monthly Nightly restarts the iProMOH once a night between lam and 6am Weekly restart the iProMOH once on Sunday between lam and 6am Monthly restarts the iProMOH at the end of the monthly between lam and 6am 3 Optionally click the Propagate button beside a setting to propagate the setting to all sub folders and all iProMOHs within that those folders 7 4 Click the Save button to save the configuration or the Reload button to refresh the screen 5 Click the Close button Ed to close the form Inheritance When you create a subfolder below another fo
64. s the iMCM logs e e Data Auto Backup Service provides automatic backup of iMCM data 1 In the Server Manager start the iMCM services a Select the Services tab b For any service that shows Uninstalled in the Status column click Install c For any service that shows Stopped in the Status column click Start Now all services should show Running iIMCM User Guide rev 01 13 Starting the Services Notes 1 Normally you should leave all these services running 2 If you change the address or port for the iMCM Web Server on the Networking tab iMCM will prompt you to restart the Web Server Service 3 You should only uninstall and install the service on the advice of Interalia Technical Support 14 Chapter 2 Installing Configuring and Using the Server Manager Configuring Networking Settings To configure the Networking settings 1 In the Server Manager select the Networking tab C MLM Server Moneger Riri x Tr interalia serwces Abo Nobfcation archives Feriwere emai Loana audo fisz 160 190 129 000 Devke Server fisz 168 196 129 6889 Calame Servers Pre mem nteraiin comn 8588 192 168 190 1 29 0009 Settings MCM Network satting Post fmem rkerais com 0ae8 Default Seve Concel 2 Configure the following settings IP address and port numbers must be entered as ip_address port_number For example 192 168 198 129 8888
65. ssesssssessnsecssueessusecssuecsssueeessnsessseseesnseessumessnteessateessnesnneee Uploading Audio via the Configuration Servet eesecsssessssessssesssssesessssseesssneesssseesasessnueessnnsessetessaneessueeesiens Chapter 7 Creating Schedules and Viewing Reports PEED Ut Schedules anene kargari minn eira NAAN UNE TO ATN aR A EO E aN EE EENEN NEN mr mimon Use Cases mani n vals advent i E E AARNA AANA CANO A New Message CN GUI ei iadcii carn aate iam waiiaras tiaaidatn aiiamnnerantia dh daaroimenan nest reating A New Priority Message Schedule secsssccsssstecsesssssseesssssecsensecsesseesssseessecsenseecenseeccnatesuacersnatensaereeaeess Pr anA New IMUSIC SCHOO UI einan ae einen eit Creating A New External Music In SCHEGUIC ccessssessssesssessssecssecsssesssessseesssessusssssesssecssseesssesssesnsesseessneesneessnen BUI WINGIAG DONS aa aaner avin aii ONE A E o E ai Duick Stan Set UP EXAMP Gite oid aatetaic ces is dcexseit sb deebavts EN re TeNa sd edeto rents ndb lecode ead DINE EXAMPIGS ce rccree eve EREE EN Ana Creating A store ROlder nren nnana E ana EAA AA Adding Audio To The Store Folder srarerarsirominoiiesan ianea ARRETE N Creating a Regular Message Schedule siriene iani anaiai Creating a Regular MUSIe SCheOUICs sia tevsatpdnmiiicnadaunidatdh aai Creating an External Musie In Schedule ccsesccsseititiseivenuiainesnenvtiadannenenncncasweneeiaial Creating a PHOntyY Message ScneOule irannineicnoninetiiieianianasaii a
66. st How often it should do so can be configured through the Configuration Manager When it calls home it downloads updates for the music files message files and schedules Note the iMCM does not call the iProMoH This overcomes firewall and security barriers that can block servers attempting to connect to a customer s device within their network An iProMOH can also be forced to call home by depressing the twin volume buttons simultaneously This is typically used by the installer to immediately download the configuration setting The CallHome Server IP address must match the address entered for the Call Home Server entered in the Network settings on the Server Manager See Understanding IP Addresses on page 15 You can either select the IP address and port number explicitly or choose Inherit in which case the setting will be taken from the parent folder iProMOH Configuration in the Configuration Server iMCM Server Device Server Configuration Server gt b p we bee be oe Q et ix eee aks iProMOH Settings Device Server MIP address 192 168 198 129 Port 8888 CallHome Server setting IP address 68 147 134 189 Port 8889 Firewall forwards traffic from the Internet coming through IP address 68 147 134 189 Port 8889 to Internal IP address 192 168 198 129 Port 8888 46 Chapter 5 Configuring iProMOHs Time Zone The time zone used by the iProMOH The deployed iProMOHs and the C
67. t iProMOH Fade Level x Upload Audio Files x Add Users x Delete Users x Edit Other Users x View Admin Page x View New Audio Folder x Create Folders x Edit Root Folder i e IMCM Folder x Edit Folder Tree i e use pencil icon x Restricted Folder View Edit Schedules x y Y vA V Create Schedules x Y v vA V Enable Disabled Schedules m z Iy g if Create Contact Lists x y on A vA iMCM User Using the Adminis Reports End Folder Content Ability Only User Manager Manager Administrator Notifications Create Notifications x 7 7 J P Reports View Schedule Report J re va Z T View Check in Report x Ya ff yf Pa View iProMOH Logs x z y s yV View User Logs x x y s yo View Report Page zy y Z y Configuration View Configuration Page x ae y wf y Note Some items will be hidden in the user interface if the user does not have the correct privilege to use them E s y n and User Accounts Archiving and Logging This chapter describes how to use the Server Manager to configure archiving and logging Archiving Configuring Logging Settings 90 Chapter 10 Archiving and Logging Archiving The Archiving tab lets you create and restore archives of all your music files message files and settings MOM Server Moneger Rr x bA ph aA Backup and Restore IMCM Data Creating Arch
68. the Configuration Server see Understanding IP Addresses on page 15 Note After entering or changing the iMCM Server Address or iMCM Server Port you must press Enter Z COM PuTTY 4 Save your changes Either Press Ctrl S to save the changes to the iProMOH without rebooting Or press Ctrl R to save the changes to the iProMOH and reboot it No settings will be lost 5 If you want to perform a factory reboot press Ctrl F Note If you perform a factory reboot all settings will be lost You will need to reconfigure them 6 Physically connect the iProMOH to the network using an Ethernet connection Optionally you can now disconnect the serial connection Method Two Using a Direct Ethernet Connection You can also connect via an Ethernet cable from your computer to the iProMOH 1 Connect an Ethernet cable from your computer to the iProMOH s Ethernet port Ifyour computer supports automatic crossover detection you can use anormal Ethernet cable 102 Appendix B Ifyour computer does not support automatic crossover detection then you will need a crossover Ethernet cable 2 Unplug the power cable from the iProMOH and then plug it back in 3 Wait until the iProMOH has finished initializing the status light on the back is no longer solid amber This may take several minutes 4 Access the Local Area Connection Properties On Windows 7 Choose Start menu gt Control Panel gt Network and Internet
69. the items in the tree DiM Conliguration Server 4 0 13 7759 Mozilla Firefox re a en S aiteis E e C xX w e http ff 92 160 199 IZ9EXEC J3 e IMUM Configuration Server 40 13 7759 Administration Reports a iMCM New Audio Lunch Promotion Store Is Closing in 15 Minutes I Weekly Special Meat Depart Weekly Special Pet Supplies I Weekly Special Pharmacy I Weekly Special Produce eRe d PK Weekly Special Seasonal D 4 a AM Music0l i P mai nteralia AM Musicod AM Musics AM MusicOS AM MusicO6 A M Musica S a Hometown Grocery Select all the items in the New Audio section Click the Copy Checked Items button O Select the Hometown Grocery folder in the treeview Press the Paste Checked Items button O 64 Chapter 7 Creating Schedules and Viewing Reports T The audio now appears in the Hometown Grocery folder IMCM Conl iguration Server 4 0 13 7759 Muzilla Firelox Ein Edt yew History Bookmarks oos Help Ee ce x ommno CO eC MM Configuration server soaariso E Administration Reports a I5 MCM 2 New Audio 1 I Hometown Grocery Lunch Promotion P Store ls Closing in 15 Minutes Weekly Special Meat Deparment Weekly Special Pet Supplies Weekly Special Pharmacy D Weekly Special Produce Weekly Special Seasonal JI MusicO4 43 Music05 42 MusicO6 42 Musico 42 MusicO1 i 43 MusicO2 Ran 42 MusicO3 F at nt
70. through the web interface see Appendix B Appendix B Other Ways To Locate iProMOHs for alternate methods 9 10 11 iMCM User Guide rev 01 39 Setting Up an iProMOH Through the Web Interface Optionally click the Audio button Interalia lIpromoh 4 Mozilla Firefox slof x he gdt wew Hitery Qookmarks bos Hep Irkerais Ipromoh 4 x l interalia INSTALLER WEBSITE APPLICATION MAC Address 000707005028 Femware enoh_4_1_0_ 8322 mf Channel 1 Dynamic Range OdB z Set Volume 6 s Set Fade 1 20 Set Channel 2 Dynamic Range oar Sot Volume 75 Set Fade zo Set Audio Test Functions 10K Tone On EOI I TIE iKi Tone Ot ET Status Ready for commands The Web Service will be terminated im ONE hour after it starts 2007 2011 lateralis tne AM Rights Reserved For each channel choose the Dynamic Range Volume and Fade settings Dynamic Range adjusts the peak to peak signal strength of the overall output Different end units may be more sensitive than others and require a lower dynamic range If the dynamic range is too large the audio output may be distorted Fade sets how low the background music fades down so that messages can play over top of it It defaults to 20 Volume sets the volume output for each channel of the iProMOH The volume can also be set locally with the volume keys on back of the iProMOH You can also configure Volume and Fade t
71. ti Site Content Managers iisscienupissundenaeananaienG uma E atu 1 IPIOMOHS ssusianuianunidinunedaisinendin nadgun inaaaindawn dn unnawindiauslliih os dindatauiun aod Gadi 1 THE IMCM GANO gunun EE aS ava EDAEN 2 WONK IOW inamin a a ane 4 Chapter 2 Installing Configuring and Using the Server Manager Obtaining the Sotware sisina n E E a aA 8 LenS teal ACTS SOM WiC ates sores cee Gin cad eestor wags sen ei ET OEA NER eee eee les 8 Launching the Server Manager sx ts sdisncivanitineaiqesnsnicieairncsiar i animneknanandn A 12 Stanno TINE SERVIC CS enaa naan n o a a eee 12 Conn Guning Networking SSINGS 3 fenaascensaisasertintwancinetna want aelidinalaanaath A 14 Understanding IF AGGIGSSOS rioneto anena aren erence creeper ee eee 15 Checking thie Devica Server ineceiitanieinNeni nA nan A 18 Cowiguiing Email SStINGS sc iscteciasnnahaimiuni R A O RE R E 19 Viewing Information About The iMCM issiasiiiniindsecainisdiniininedsiataliniidaliadtalnalacaniemeactannaratta 20 F rnherimormati Niirasen A NA A RANE TE A A A cr 20 Chapter 3 Introduction to the Configuration Server Launching the Configuration SVE rss is ccsssscdcciass ais scarecass casiascantsaddsatsinsccniagmaciaoun a 22 noes of Sots Ge gt Ve 0 a apereeereyee terre ene rererrese eter a a ps tere a 24 HL iTea zl ow Bak danan ree ereeers ere terrpricerre rere erreprrr rere emrrrrite errr tr rrerrrc tne eter retire 24 UsmgtheGoniguratiom TAD siccarcessseeeenscayeetcevevednnoue eran auardaamadte
72. tion Server Audio Summary Allthe available audio files for this folder For examples see Other Examples on page 60 Optionally select how to filter the report For For For the iProMOH Schedule report Date Selects the day to start the report on Filter Enables you to select what items to see Presets Enables you to select pre configured time ranges to view View Selects the time range to view Start and End Selects the start and end of the reporting period Scale Zooms in or out the iProMOH Logs report Log Type Selects the events to report on Date Selects the day to report on the User Logs report Log Type Selects the events to report on User Selects the user to report on iMCM User Guide rev 01 59 Quick Start Set up Example Date Selects the day to report on For the Audio Summary report Log Type Selects the events to report on Date Selects the day to report on Click the Refresh button e to update the report with the result of your filters 5 Optionally use the Next and Previous buttons REJ to move the reporting period forward or backwards Quick Start Set up Example If you chose a Custom installation see Chapter 2 Installing Configuring and Using the Server Manager you will have some sample audio files and same schedules already configured in the Quick Start Setup folde
73. ure the iProMOHs Note This must be done locally on the same network as the iProMOH It cannot be done from the iMCM Server machine unless the iProMOH happens to be on the same network as the Server EGEE gt Laptop iProMOHs Note You may not need to change the defaults for most settings but you must set the iProMOH s call home address so it knows how to communicate with the Device Server Topics in this chapter Setting Up an iProMOH Through the Web Interface Success Checkpoint Troubleshooting The Next Step 34 Chapter 4 Setting up iProMOHs Setting Up an iProMOH Through the Web Interface AE In a web browser open he URL http ipmMACADRESS where MACADRESS is the MAC address of the iProMOH For example http ipm00070700502B The URL to Set Up an iProMOH iProMOH Instalation iProMOH Web Browser o oc Installer URL MAC Address http ipm00070700502B 00070700502B iMCM User Guide rev 01 35 Setting Up an iProMOH Through the Web I nterface The Installer Website Application appears Interalia Ipromoh 4 Mozilla Firefox fle Edt Yew Mgoy loomaks pos tho Irtera ia Ipromoh 4 xel interalia INSTALLER WEBSITE APPLICATION Enter login information Uzemame iProMOH Password eccccceccece Login Status Waiting for login 2007 2011 Interalis tne All Righte Reserved Note The Installer Website Application is only available for one hour after the iPr
74. vanindame eine eke 25 Refresh BUTON cs criatgcaiwrietaniomencndontarnalaurnaunanuaksamanuaneamuuanuenmnn eee 25 Edt BUTON Grssnarusemicisera n a R a vead auattacuavle laren e eer Devas 25 TOOIDAN oiana S renin 26 MIGWAPITGIS E S A E O N AEA E E een 27 Creating NeW Folders scdianisnsncinanmnau anonamadiaimnaiinainaiadareiiaianalamahaamanas 27 Nolakelg ite ators eeemerereeteer cerrrertprcertrnrerenreerrs eerreetr cr tery eresretrepttcerntr ia a a rerveetera aye 29 Cutting Copying Pasting and Deleting Items sinsyesnsiiisiuusoisianenni naana 29 SEANN oksennan ana a a ees 30 More IMOnMatlo Nl cccrnpseiudansceanuuienaoranammudunanddianacdmancuumanuanunineem ames 31 Chapter 4 Setting up iProMOHs Setting Up an iProMOH Through the Web Interface oo esseessessseseseseesseeessseseesseessnseessucsssueestsusessnusessnneeesiens 34 SUCCESS GNECK DOIN ytetasaitten caann nt e a Wattle nc E E RAAE N AA E 38 GU DSS FOOTING E A A E A E A N geetaviigien bean Sauer ee mee 38 SUCCESS GHECKPOM AL 2 2 cetsszrse ate csc thei rse had ntten tin Moatiain bays team lna hte anand tne ee 40 IPrOMOR LG SIS arxacieniianainraunnaianalatialanuunama mines aah aaa inet annie 41 TRONO SOD enn EEE E EEEE T TS 424 A Chapter 5 Configuring iProMOHs SOMEREN o Information ADOUEIPIOMOHSsisieiarinzinisnra keene nndtianinnnbndinedatntenciinadin r TECK o ate A A E A E EE E E E Chapter 6 Adding Music and Message Files Uploading Audio via the Server Manager ecccsececssc
75. xactly the same name as the schedule in the parent folder so it will override it Adding a Location Specific Priority Message Schedule Now we ll add a priority message schedule that will only play in this location 1 In the treeview select the Northwest Location folder 72 Chapter 7 Creating Schedules and Viewing Reports REH 2 Click the New Priority Message Schedule button PEH Configuration Server 40 13 7759 Mozia Firclox E yew tigoy ieam jok tpp Administration Reports Display Name E New Audio Meenetown Grocary 1 Description s Sore Closing S Requar Message Schedule Enabled Channel San End Override e Jan 1 December 31 Priority Fy Regular Music Schedule A i A a n o Requiar Ertemal Music In Schedate __ 22 Hiv Neutral x S Lunch Promotion Dayof Weeks Fin Pte We Pte Pri Psw FSu Srore ts Closing In 15 Minutes Weekly Special Meat Department Weekly Specia Pat Supplies O Wookty Special Pharmacy O Weekly Special Produce Weekly Special Seasonal a A Mus 2 Musicdt F Store ts Closing In 15 Minutes Store ls Closing In 15 Minutes P Muset F pWooidy Special Moat Deportment _Wavlty Spociai toat Deparmom 2 Musick r Woeky Special Pet Supplies Moekly Special Pet Supplies Wsecs 2 Musda F Weeldy Special Pharmacy _Monlty Spoctal Pharmacy Tesce A Muses l W

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