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Paging - Spatch

1. Modeiii Pool Neus lianas alata 22 Message 22 Baud Group cogs cover oa E A E EEE OEN NEEE EEE EI Protocol Coverage aaah cass sau acal ccaies Group Paging Group Type EE A EE REE BE i eee ee PAGING vis loys ECESE EPERE EESE ESEE REPORTS MENU TESE eatin pease Est
2. 84 ECHELON GROUP A E 84 1E D B NEAN A AN I ES E ies cutee E 85 AEA TE EE E E E E E a 85 PROGRAM OPERATION panini ri E r E 85 ia dele a 85 IVR Module INSTALLATION E MAIL PAGING GATEWAY cscssssssssscrsscsserssssssesssesssesssssssesssssssssssssssssssssessssssssssssssssssssssseessess OO 10 Introduction With the increased popularity and affordability of alphanumeric paging has come a need for convenient access to the paging network by those initiating pages Dispatch services while accessible to anyone with a phone become expensive with frequent use Alpha Access terminals are inconvenient to use as employees must leave their work area to use the device In a large organization it may be necessary to utilize multiple terminals and phone lines to provide adequate access to the service Since many workers have either a personal computer or computer terminal on their desk and alphanumeric paging is nothing more than one computer dialing up another and transferring information it is logical that these resources could be used to eliminate or reduce dispatch service or dedicated device usage The obvious advantage to using existing computing resources is a reduction in costs both tangible and intangible Tangible costs are
3. Message text in Message via standard input svete eel es A REBAR Is Pass Through SECURING Windows 95 E 38 39 cote atts ibaa ea ibis 39 OPERATION sane shee cote tease acs eigen 40 40 40 25 40 40 Can Not Open 40 Can Not Initialize 40 5 ais 41 Did Not G t Prompte i ee ees
4. 0020200000000100000000000000000000000 mconfig dat lt user name gt mconfig dat At keke RA kee temp dats lt E MAIL FORWARDING USER S MAINTENANCE FOR 6666 79 OVERVIEW 80 INSTALLATION PROCEDURE 80 E E 80 Line 80 Ris Batiste iA 81 81 81 81 2 RABE EES BRE 81 81 OPERATION ee E NTE eee 82 OVERVIEW et sco vet centers
5. 44 CATALOG 45 UPGRADING Bah ae Sah Ms ag GR Ls 46 EON CT SION ea aaa EE OBE 46 EFSUOMS EEE ESPACE ies 46 ETONUN CL SLOW see seat EES GENET 47 EVENT FILE MONITOR ivccssccscsssonssnsssccsensonnsccosssecsensonncccnssvectonsentcsstssoecsessonssdessssecsascaacsesssoecsanscaastes 48 ne AO ARRAS 49 WEIN OS sx ee 49 WIN 49 22056 50 COVER VIE Ws 51 CONFIGURATION 51 dele owes Sate A E N bat Sa Sat 51 ACCOUNT eee 51 Cover a 51 Order DY 52 TA EEE 52 Message Detail y ELIE EE 52 Summa
6. INSTALLATION COOPERATION aa vee ewes Global CON PIG e a epee agen eee A set aoa 69 Mail Path Suggested Filters Fineline Message 71 e oa unease ged a aed sated utah 72 User Configura oniy ist eaea Enia EARSTE 72 Paging Subscriber Name or FAX Send To Notify Al phar AA ee aes Notify Numeric ae Cad sane Max Message Size of Body to Forward Delivery Window STORE Selection 8 2 Search Field Override aS FAX or Voice mailbox number POSS FILE GING BATCH SUBSCRIBER
7. Log File Name or E Mail Adderss Maintenance Login ID hydeco Message Send Order 18 Dial Type If the telephone line is equipped for tone dialing this field should be set to T otherwise P should be used to instruct the modem to dial using pulses rotary dial Dialing Prefix This field is used only when it is necessary to dial additional digits to connect to an outside line and or disable call waiting An example would be 9 To disable call waiting add 70 to this field Modem Initialization String These codes configure the modem to operate with the application software Each code is separated from the next by a space to allow the system to send it separately This allows codes which the modem does not recognize to be ignored while valid codes can be accepted If the communications module indicates an error on certain codes these codes may be removed from the list You will not be able to access this field when the system is first installed The system will attempt to determine what string to use The purpose is to disable advanced features of newer modems such as error correction compression etc When these features are enabled your modem may not be able to connect to the carrier since most carriers use older modems which do not recognize the advanced features See the section titled Modem Notes for command strings for some of the more popular modems NOTE DO NOT insert the AT command in this string SPATC
8. JOHN DOE MARY JANE DOE Group Repeat Page Every Minutes Escalate Every Minute Do not send CANCEL Group Type This field has two possible settings NORMAL ECHELON or USER A NORMAL group will send the message to all subscribers in the group at the same time ECHELON is an optional feature used by mission critical applications when it is imperative that someone be notified When an ECHELON group is paged the message is only sent to the first subscriber Optionally a Repeat Page interval may be specified If the subscriber fails to cancel the alarm condition the system then begins sending the message to the next subscriber higher echelon in the group usually a supervisor Escalation continues until someone cancels the alarm or the list of subscribers in the group is exhausted USER works the same way as NORMAL except the subscriber names are taken from a user maintained text file Each line in the file has the name of one subscriber The file must be named the same as the group subscriber name with an extension of grp and must reside in the directory containing the SPATCH system The name of the file on disk must be lower case and contain no special characters except for the period There is no limit to the number of subscribers in a USER group but no line in the file can exceed 30 characters in length When an ECHELON page is canceled a page is sent to each member of the group who has already received an alarm
9. When you have a direct connection to the paging company instead of dial up add the argument direct to the command line which executes pagercom in the startpage script Page translate table This feature allows character translation of the out going message It is useful for converting extended character codes used by non English languages to the appropriate 7 bit code sent to the pager It is implemented by providing a single line text file named tran dat in the spatch directory This file contains four byte translate pairs The first two bytes of each pair are the hexadecimal code of the character to be translated The next two bytes are the hexadecimal code to be substituted Example 15 17 SPATCH 3 x Optional Features E Mail Forwarding Used to send selected E Mail to pagers It operates independently of the mail system by passively monitoring the mailbox files for new mail Each user may set his her own selection criteria and delivery time windows Call Report Call count summary and message audit reports are produced by this module The summary totals may be used for billing or activity tracking The message report provides a means of printing all messages sent to each subscriber Secure Access to the SPATCH programs and critical menu items within programs can be restricted using this module Pmailweb This is a web browser based version of the interactive E Mail forwarding parameter maintenance module It is used wh
10. If a PIN must be entered after the phone number enter it after the phone number separated by 3 to 5 commas the delay to connect and bypass the prompt Ex 3215049 123 Delay This field is only used for pages It 15 the number of 2 second increments to wait before sending the numeric message after the phone number is dialed Enough time must be allowed to connect and skip over the prompt STORE Press RETURN on this action button to store the information entered in the database DELETE Press RETURN on this action button instead of STORE to delete the record 25 NOTE This form remains on the screen to allow multiple entries To exit from this screen press ESCAPE Group Paging The Group feature is useful when it is necessary to send the same message to several subscribers routinely To define a group set up a subscriber record as you normally would but set the type to GROUP The Group Subscriber List window will appear and you may enter the names of each subscriber in the group If partial names are entered the system will perform a best match search to find a subscriber matching the key To initiate a group page enter the Group Subscriber name instead of an individual subscriber name The message entered will then be sent to all subscribers in the group If a group consists of more than 9 subscribers multiple group records can be set up and referenced by a Base Group record or a user defined group may be used
11. message written to a pass file by the communications program pagercom When pages are being sent this line will show different messages indicating the state of the communications program Since the screen is only updated about every two seconds longer if the system is busy you will not see everything that s happening The purpose of this display is to indicate that the system is operating and alert an operator to possible problems the system might be having When the paging system has nothing to do the status bar will show Sleeping 27 Select the desired subscriber by using the UP DOWN Arrows to position the bar then press RETURN to select Once a subscriber has been selected you may choose to send the page immediately or schedule it to be sent in the future To change this value press any alpha or numeric key and a pop up list SATELLINK SATELLINK will be displayed Use the UP DOWN Arrow keys to indicate your choice then press RETURN If a scheduled page has been selected you may enter the date and time at which the page should be sent The state of the Single Duplicate pop up determines if the message field will be cleared after the message is accepted Selecting Duplicate allows the message to remain for the next subscriber This is useful when you must send the same message to several subscribers Subscriber Name JOHN DOE Date 1 1 2060 Time NEW YEAR Enter the message to be sent in the Message f
12. 4 If you already have version 4 installed then it is not necessary to run the conversion program The update files can be copied over the existing SPATCH system Before doing this you must first kill any SPATCH daemons and backup all files in the directory containing the SPATCH programs and files If you must fall back it will be necessary to restore all of these files to use your current version of SPATCH e To upgrade your SPATCH system perform the following steps e Kill any SPATCH daemons pagercom upsmon pmsmon etc Be sure they are dead Kill them with 9 as root and change to the directory containing the SPATCH programs and files Enter the command umask 0 and press ENTER e Load the files on the diskette you can get them off the internet too into the current directory using the DOS utilities provided with your system or transfer from a remote computer or work station Be sure to use the binary transfer option so that the contents of the file are not altered Uncompress the files uncompress lt filename gt Extract all files from the files tar xvf lt file name gt certain that all your files have read write permission for all users Enter the command Is and view the list If the non executable file permissions do not resemble rw rw rw change them by typing the command chmod a rw and press ENTER If you are running a secure site see the section Securing SPATCH and set file permis
13. 41 Page 41 41 42 WINEX NOTES 42 Special Features ienien it a 43 Direct Connect Sheet lO 43 A a an A 43 OPTIONAL FEATURES eh dense isin eh eee ES 43 Forwarding ucts saint catia tees aati Sh ket eal tg 43 Report mienon 43 43 Oe a 43 44 44 44 ECHELON PGE ii ed le tise ee ae eS 44 44 REMOTES PATCH 44 Event E debe 44 LICENSING METHODOLOGY
14. Arrow keys to position the bar over the desired choice and press RETURN to select it If no choices are desired press ESCAPE and enter a new key Protocol This field will be set to the protocol defined in the Carrier Record linked to the pager It will almost always be TAP unless the TNPP or SMS protocol is used Coverage If the TNPP protocol is selected this field should contain the coverage designator for the pager The coverage designator selects a list of areas where the messages are to be sent Page Type This field is valid only when using the TNPP protocol It selects an ID or CAP page Max Msg Size Override If this field is non zero it overrides the Max Msg Size field in the Carrier record This feature is only needed when the message size entered in the Carrier record is greater than that of the pager Pager The pager encoding method is defined in this field It is used only with the TNPP protocol Function This is the function code to be sent with the page when using the TNPP protocol Its value will depend on the pager used PIN CAP This is the Pager ID number PIN of the pager for alphanumeric messaging Sometimes it is the same number used to send a numeric page sometimes it is not Check with your paging carrier to be sure If you are using the TNPP protocol and the Page Type is CAP then this field should contain the Cap Code of the pager If the type is this field contains the pagers phone number
15. Error Reporting option as follows 20 Console This is the device name to receive error messages directed to the system console It is useful when the system console is not monitored and you wish to use another terminal in its place If a disk file name is entered in this field system messages will be appended to this file E Mail Address This is the address where system messages will be sent Error Threshold This value determines how many times an error must occur before it is reported It is useful to prevent reporting of non recurring errors A value of zero causes every error to be reported A value of 1 will cause errors to be reported the second occurrence Values for this field 0 thru 9 It also determines how many times a rejected page will be retried before flagging it as rejected and giving up on it NOTE We recommend a value of 4 Maintenance Login ID This field controls which user may access this screen the Rolloff Msg function and be able to view all the unsent pages in the unsent pages report A valid Login name must be entered For maximum security the SPATCH system uses the actual Login name and not the effective user ID EUID NOTE If you can not login as root from a remote terminal you might want to consider using a Login name other than root Message Send Order This option determines the order in which pages will be sent Using the Last in First out LIFO method the recipient does n
16. It is used to select the on call schedule with which you wish to work Up to 99 schedules may be defined Each schedule name 15 also a subscriber name in the paging system so it may not be a subscriber name that already exists When a page is sent to this subscriber the paging system will automatically interrogate the corresponding on call schedule to find the actual subscriber to which the page will be sent If you are defining a new On Call Schedule select the New function after entering the Schedule Name If the Schedule Name entered exists the Open function can be selected to perform maintenance or the Delete function may be used to delete the schedule from the system Shift Entry Shift Start Date 1997 9 10 Time 8 30 Subscriber JOHN DOE The Shift Entry screen is used to enter the date and time that an on call shift begins and the subscriber who is to be paged during that shift If a record exists in the file with the same date and time entered on the screen that record will be overwritten or deleted depending on the function selected To view all the on call entries for a month enter the year month and leave the day blank A scroll screen will appear showing all entries for that month An entry may be selected by moving the bar to that line and pressing the RETURN key When a schedule is selected it is automatically pruned to remove entries earlier than the current date and time When entering new data the system will
17. This feature can be disabled by setting the Do not send CANCEL message to YES 26 Moniker This feature enables you to provide a name or other identifier which will automatically be appended to each message sent This will insure that the person receiving your page will know who sent it Rolloff Msg This function moves all processed pages from the message file message dat to the history file history dat It should be run periodically to keep the message file small or if the message file becomes corrupt A processed page is one which has been sent deleted or rejected by the paging carrier This function can also be run in batch mode by placing the argument m on the command line following dp Using this method the Roll Off function can be scheduled for periodic execution with a cron job or as part of a system housekeeping script Paging The Paging Message Entry window allows you to initiate pages to subscribers You may enter an account number subscriber name or partial subscriber name If the system finds one subscriber record matching your search specification the name is displayed and the cursor moves to the Immediate Scheduled pop up If more than one subscriber record matches your entry a browse list is displayed Subscriber Name JOHN DOE Immediate Date 97117 1997 22 48 Staff meeting at 9 30 tomorrow At the bottom of the Paging Message Entry window is a status display This line displays a status
18. When selected the operator may display the list by pressing any alphabetic or numeric key the RIGHT LEFT Arrow keys or ENTER Once the list is displayed the UP DOWN Arrow keys may be used to select the desired choice Pressing RETURN terminates the entry and the cursor advances to the next object Action Button This causes a function to be performed An Action Button will display a word or phrase denoting the function to be performed The UP or DOWN arrow keys may be used to traverse this object backward or forward respectively without causing activation Keys or CTRL T only Selects the Menu Bar ESCAPE Exits the current window or menu If the cursor is in a field any information entered in that field is NOT stored Exiting from the primary window terminates the program 16 UP Arrow or CTRL B UNIX only This causes the cursor to traverse the objects of a window in reverse order The exception is Text Editing and Browse objects where this key causes the cursor to move up one line DOWN Arrow CTRL F UNIX only This causes the cursor to traverse the objects of a window The exception is Text Editing and Browse objects where this key causes the cursor to move down one line LEFT Arrow Moves the cursor left one entry on the Menu Bar or one character position in a data entry object RIGHT Arrow Moves the cursor right one entry on the Menu Bar or one character position in a data entry object RET
19. be installed until the system has been tested and is operating properly The daemon programs may be run in a DOS window for testing e do this it needs to know what programs to execute Edit the service dat so the path name preceding each program matches the path to the directory where SPATCH is installed Lines starting with are ignored Do not include programs until they have been installed and tested e When the service dat file is correctly set up Install the service using the instserv exe program with the following command line instserv SPATCH lt full path name of service program gt e For example if the SPATCH system is in the spatch directory on the drive the command would look like this instserv SPATCH c spatch service exe To un install the service you would use the command instserv SPATCH remove e NOTE Be sure to stop the service before removing it e Once the service is installed go to the services dialogue under control panel select the SPATCH service and start it e Send a test page to be sure the system is operational e If the system is operating properly go to the services dialogue under control panel select SPATCH select startup and set it to automatic This will cause the SPATCH programs to start at boot time NOTE Unless specifically stated otherwise all the data files used in this system contain binary data and are maintained interactively Please do not attempt to use a text ed
20. for our special domain name 1 Ruleset 96 bottom half of ruleset 3 BRB At this point everything should be in a local_part lt domain gt extra format S96 If message to pager then bail lt pager gt 1 lt pager gt Add the appropriate code at the beginning of ruleset 0 to perform delivery We call the delivery agent pager and pass it the PIN HRB HEHEHEHEHE HEHEHEHEHE EEHEEHE E 0 Parse Address HEHEHEHE HEHEHEHEHE HEHEHEHEHE HEHEHEHE HEHEHEHEHE EEEE E SO If we are the paging server lt pager gt pager 1 Note the full path name used for spatway We use usr spatch as the directory in this example but this should be changed to match your installation The last argument passed 400 is the max size of the message to forward Program Mailers HHH Mpager P usr spatch spatway F lsDFMShP S 10 R 20 lt TAB gt A usr spatch spatway u 400 Read the page in the manual on securing spatch and set ownership and permissions of the spatch programs and files accordingly Note the SUID bit 89 is set on the pp and spatway programs rwsr xr x 1 hydeco users 5912 Dec 1 17 14 spatch
21. may need to change the owner of this program to root to allow access to the password file e Change the umask 0 line in the following script files to umask 0077 NOTE The s in the permission mask forces the program to run as the name of the owner regardless of who executed it This allows anyone to access the SPATCH database using the SPATCH programs while denying direct access to the files The s bit is set using the following command chmod u s lt file id gt NOTE A script setpo is provided which will set these permissions for you Your current directory must be the directory containing the SPATCH system when you run this script or you risk corrupting your system Read the instructions at the front of the script Batch Subscriber Maintenance This feature is available only with the unlimited user version of the paging system It allows other applications to perform subscriber maintenance via a comma delimited text file To use this feature call dp with the b argument and redirect standard input to the text file The format of the text file is lt command gt lt subscriber gt lt carrier gt lt acct gt lt pin gt lt type gt lt size gt lt delay gt lt coverage gt lt cap id gt lt pager type gt lt function gt Where command is or for Add Change Delete respectively subscriber is the name of the subscriber 32 carrier is the name of the paging carrier acct is the account number pin is the pa
22. not accept a date and time that is earlier than the current date and time of the system clock 59 Shift Select The Shift Select screen displays all entries for a month An entry may be selected to allow maintenance to it On Call Schedule Batch Maintenance When the b flag is given on the command line the program expects the name of an existing schedule to follow will read a comma delimited file of shift entries from STANDARD IN The format of the file is c mm dd yyyy th tm s Where c Maintenance command c change d delete mm month dd day of month yyyy year 4 digit th hour tm minute s Subscriber name Technical The Schedule Name file redir00 dat holds all schedule names defined If it is missing it will be rebuilt from the subscriber file subs dat of the paging system Each schedule has its own file named 01 thru redir99 for the first thru 99th schedule respectively 60 When a page is sent to an on call schedule subscriber name the paging system will interrogate the appropriate schedule file to obtain the actual subscriber name to page This may be a regular or group subscriber 61 PAGE Page Version 1 2 optional feature 62 Overview pagepage is a CGI program which allows people to send alphanumeric pages using a web browser instead of a TTY style terminal It is intended for use on intranets and with proper restriction by internet sites This program requi
23. only DOWN Arrow CTRL F UNIX 17 PRU GEDA TOW op soy hau cay bossa RETURN ENTER BACKSPACE DELETE DELETE Windows FLES MENU ATESA ERTE ETEEN EE EERTE Configuration Screen E E E Seas Sats a See ee Modem Initialization String gt REPOS 2 Screen ae ated SMS Retry Interval De faint Moniker R cog Ignore Duplicates Except to Requestor Confirm to Requestor 55 Console Error 1 Maintenance Login ID Message Send Order Carrier Screen Cte roe
24. passed to the FAX or voice mail program The file will reside in the directory containing the SPATCH system NOTE You must modify the scripts to call the FAX or voice mail package in use on your system The pass file should be removed so it won t fill up your disk after it has been used by the FAX or voice mail program Batch Subscriber Maintenance This feature is available only with the unlimited user version of the E Mail Forwarding system It allows other applications to perform subscriber maintenance via a comma delimited text file To use this feature call pmail with the b argument and redirect standard input to the text file The format of the text file is lt command gt lt login name gt lt send to gt lt subscriber gt lt code gt Where command is or for Add Change Delete respectively login name is the Login name of the E Mail box send to is 0 pager 1 FAX 2 Voice Mail 3 Notification Alpha 4 Notification Numeric subscriber is e to 0 subscriber name of pager in paging system e send to 1 FAX telephone number 76 to 2 Voice Mail Box number code is the four digit notification code used with numeric pagers It is used only when the value of send to is 4 Delete transaction requires only the login name following the command Alphanumeric strings may be enclosed in quotes Numeric entries must not be enclosed in quotes Examples c jsmith 0 joe smith d doe C
25. ppclient program supports the same command line interface as the paging system except the option is not supported You can also install a variation of the dp script used in the paging system to ppclient This will eliminate the need to call ppclient with a full path name from within your scripts UNIX The pphost module is a daemon and should be started with other daemon processes Be sure to use a full path name so it knows where to find its files WIN95 Create a shortcut in the startup folder to pphost exe Be sure to use the fill path name so it can find its files NT Add a line to the service dat file in the spatch directory with the full path name of pphost exe It will be started with the other SPATCH services User Interface You can also call the pphost server from applications using the socket interface The protocol is simple Send to the server using the sendto system call and receive the response with the 92 recvfrom call Use the buffer structure described below to send pages and receive a result from the server struct unsigned char instance request vl v2 message 518 netbuf When sending to the server the first four bytes contain zero and the message contains the subscriber name delimited by a forward slash and the message text null terminated The total message size sent must include the null delimiter at the end of the message The server will always return a message indicating if the tr
26. reduced because use of existing equipment eliminates the need to purchase dedicated devices By initiating pages directly dispatch service charges can be reduced or totally eliminated The intangible costs to a company are reduced since workers can dispatch pages without significant interruption of their work routine SPATCH was created to use existing computing resources to initiate alphanumeric pages It is targeted for computer systems using the UNIX operating system In addition to providing a page initiation capability SPATCH provides the user with virtually unlimited subscriber capacity and reports to audit paging traffic and internal databases This evaluation kit includes the SPATCH Alphanumeric paging system and most optional modules The system will support unlimited users and will remain fully functional for thirty days A short promotional message will be added to each page during the demonstration period This message will cease once an activation key is successfully installed When you purchase a license to use the software you will receive an authorization form which you must fill in and fax to us to obtain the appropriate activation key for your system If you have purchased a license without first evaluating SPATCH you must still obtain and install the evaluation kit since it contains all the files the system needs to function The activation key makes the evaluation system live and disables features not licensed The paging sys
27. system It designates which group of modems to use when sending messages to this carrier NOTE The second and third phone number modem pool pair are used for back up routing by the SPATCH XL product Message Size Enter the maximum size of the message that the paging company will accept This is usually 80 characters but may be greater or smaller depending on the company WARNING DO NOT guess at the size Call your paging carrier to be sure 22 Baud This is the speed at which the paging company s modem must connect with your modem to allow pages to be transferred If you don t know which speed to select contact your paging company Parity Most US carriers use even parity for TAP pages A few US carriers and many in foreign countries require 8 bits no parity An option is provided in the Carrier Record to change the parity for a given carrier The choices are EVEN and NONE DO NOT change this value to NONE unless you to Protocol The value of this field will be one of the following TAP This is the standard alphanumeric paging protocol It should be used unless you are specifically told to use another protocol by your paging company TNPP This is a special protocol usually used internally by paging companies NOTE This is an optional feature which must be licensed separately SMS This protocol is used with NEXTEL and some PCS systems that support delivery confirmation It can not be used with other paging carrier
28. the paging carrier don t 14 try to guess Incorrect information will cause error messages to spew forth from the system console Configuration Work Sheet All starred fields on this form should be filled in You should also read the sections on Configuration Subscriber and Carrier record to understand what the information is for and what values to use If the directions require calling the carrier to obtain information then do it Don t guess or assume any values required here Incorrect values will prevent the system from operating properly and cause frustration Do it right the first time Port ID Dial Type Dialing Prefix Carrier Record Carrier Name Password Phone Number Max Message Size Baud Rate Subscriber Record Name ID Number NOTE Several items on this form MUST be obtained from the paging carrier If your account representative is unable to provide this information ask to speak with the engineer On rare occasions the account representative may be uncooperative and you may need to remind that person who pays the bill Don t be intimidated or deterred by your carrier Be insistent NOTE It your carrier is MCI SKYTEL you will need to get the TAP Access Number from them IT IS NOT the same number used by their own software Screen Navigation NOTE If the F1 key does not provide access to the menu bar you should use CTRL T instead The software
29. to passed through SPATCH using only the pagers PIN and Carrier name thus bypassing the subscriber database This feature is typically used by Internet Service Providers who forward E Mail directly to pagers without using a mailbox Remote SPATCH Designed for system monitoring applications this feature allows remote systems to send pages through a single server with SPATCH installed Event File Monitor This program can monitor up to 10 event files and send new events to pagers The event files must be line delimited text files having a record size no larger than 80 bytes Licensing Methodology The paging module is licensed incrementally by the number of concurrent interactive users and the number of allowed pagers The number of allowed pagers is 30 times the number of users licensed For example a single user system will support 30 pagers a four user system will support 120 pagers There is no limit to the number of concurrent users when the Command line interface is used The E Mail forwarding system is licensed incrementally by the number of mailboxes Login Names for which forwarding will be active 44 All optional modules require the presence of the paging module Catalog Description SPATCH PAGING 1 USER LICENSE 30 pagers SPATCH PAGING 4 USER LICENSE 120 pagers SPATCH PAGING UNLIMITED USERS Includes SPATCH SECURITY OPTION SPATCH CALL COUNT REPORTING SPATCH PAGEPAGE SPATCH E MAIL FORWARDING LIC 4 05 SP
30. value of 98 will cause lines to be ignored until a line is encountered which matches any of the filters Text A string of characters for which to search Trailing spaces are ignored The above example defines three filters The first one tests for the tilde character in the first position of the line If found the remainder of the message is ignored This is handy for skipping signatures The second filter drops lines with three equal signs found in the first 20 positions of the line to be dropped The third filter drops lines if three hyphens are found in the first 20 positions Suggested Filters Internet Filters Start Size Lines Text 1 1 gt 20 1 20 1 20 1 1 99 1 1 Content Type text 1 99 Content Type 1 Content 1 1 openmail part 1 1 This is a multi 8 1 1 charset 60 1 wrote 12 5 2 is in MIME 20 1 Fineline Message Manager Filters Start Size Lines Text 5 10 98 Advanced 20 1 20 20 1 5 11 99 TELEPHONE 16 99 This Message Was 71 STORE Press RETURN on this action button to store the information entered in the database User Configuration Send To RR Code Paging Subscriber Name FAX UM Number JOHN CUCHES Max Size of Body to Forward pager only Forwarding Windows Monday Tuesday Wednesday ats Friday Saturday 2400 2400 2400 2400 2400 This screen allows maintenance of subscriber data Paging Subscriber Name or FAX N
31. ATCH E MAIL FORWARDING LIC 8 05 SPATCH E MAIL FORWARDING UNLIMITED Includes SPATCH PMAILWEB SPATCH SYSTEM MONITORING PACKAGE Includes SPATCH ON CALL SCHEDULING SPATCH ECHELON PAGE REMOTE SPATCH EVENT FILE MONITOR SPATCH PAGING COMPANY PACKAGE Includes SPATWAY E Mail to pager Gateway Pass Through Paging Capability 45 Item Code SPAO1NSL SPAO4NSL SPA1ONSL SPA21NSL SPA24NSL SPA25NSL SPA45NSL NEW Upgrading From Version 2 You will need to contact us to obtain the convrt30 program which will convert the SPATCH data files to version 3 format Once you have this program follow the From Version 3 upgrade procedure but run the convrt3 program just before running convert4 To obtain the convrt30 program send E Mail to the support address on the cover and specify your operating system and version From Version 3 This version of SPATCH is not compatible with your current files You must run a conversion program to make the existing SPATCH database compatible with the new version Before running the conversion program to convert your files to the 4 0 format you should backup all files in the directory containing the SPATCH programs and files If you must fall back it will be necessary to restore all of these files to use your current version of SPATCH To upgrade your SPATCH system perform the following steps Ifthe pagercom pmsmon if E Mail forwarding is installed program is run
32. H automatically prefixes AT to each command in the string before it is passed to the modem Auto Print Reports This field determines how printed reports selected from the Reports Menu are handled If this field is set to NO the report file is created but not printed When this field is set to YES the file is automatically printed The report file is created in the directory containing the paging software and is named with the user s Login name and the Ist extension The report will print on the default system printer unless redirected to another printer by the LPDEST environmental variable If your system does not have a default printer this field should be set to NO Screen Time out This is the number of minutes the program will wait for input before terminating Values from zero no time out to 99 minutes may be entered SMS Retry Interval This field is used only with the NEXTEL SMS protocol It determines the interval in minutes at which SPATCH will call the paging terminal to check for delivery confirmation If your site does not use this protocol this field may be ignored 19 Default Moniker No one likes to receive an anonymous page To avoid this we now provide an option which will cause the Login name of page initiator to be appended to a message if the Moniker is left blank Ignore Duplicates If this field is greater than zero it specifies a time window in seconds within which duplicate paged will be ign
33. Loot 2 1234 c sales 1 7704676726 Technical Programs P Mail configuration This process must be invoked by each Login user who wishes to have E Mail forwarded to his her pager The Login name is used to identify the user to the system pmsmon P Mail system monitor This daemon process monitors the system mail boxes for a change in content When a change is detected for a user who has activated E Mail forwarding the mailbox is scanned for messages that satisfy the selection criteria specified by the user If a match is found the mail message is sent to the user s pager via the SPATCH paging software installed on the system This program does NOT alter the mail file in any way Mail is left intact to be read by the user at a later time Files mconfig dat Global configuration file lt user name gt mconfig dat User s individual configuration mactive dat List of active forwarding users 77 temp1 dat Working copy of active users lt user name gt temp1 dat Mail message pointers NOTE The data files used by this system are NOT text files and should NOT be modified using a text editor as this will corrupt them 78 E Mail Forwarding User s Maintenance for Browser optional feature 79 Overview This module provides functionality similar to that of the interactive module of the E Mail forwarding system except that it uses web browser interactive forms It allows the end users to view
34. RPOSE EXCEPT AS MAY OTHERWISE BE REQUIRED BY APPLICABLE LAW IN EVENT WILL HYDE OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF HYDE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES EXCEPT AS MAY OTHERWISE BE REQUIRED UNDER APPLICABLE LAW HYDE S ENTIRE LIABILITY UNDER ANY PROVISION OF THIS AGREEMENT SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 Table of Contents GETTING STARTED Ao ste a Ac sees nee este Ac nite 14 OV CTVIEW LOE 14 ENNEN A 14 Configuration 15 15 Objects POPs ata E Aalst at ahi tee BUttON esse ees ad ees ens ania a AS Bh SG aS UP Arrow or CTRL B UNIX
35. S P A T C Hum Pager Dispatch System User Manual SPATCH Gets the message out THE HYDE COMPANY Suite G 327 5805 State Bridge Road Duluth Georgia 30097 Sales 770 495 0718 spatch hydeco com Support 406 542 9051 hydeco hydeco com September 5 1998 Copyright 1994 1998 The Hyde Company all rights reserved Trademark Notices APC and PowerChute are trademarks of American Power Conversion Corporation HAYES is a trademark of Hayes Microcomputer Products Inc IBM is a trademark of International Business Machines Corporation MS DOS is a trademark of Microsoft Corporation SCO is a trademark of The Santa Cruz Operation Inc UNIX is a trademark of SCO Inc FineLine is a trademark of Sound Ideas of America Inc IMPORTANT READ CAREFULLY BEFORE USING You agree to be bound by the terms of this License Agreement upon the earlier of 1 2 3 Opening a sealed envelope containing a SPATCH License Agreement Signing a SPATCH Authorization Form or Installing the SPATCH software product SPATCH LICENSE AGREEMENT This agreement is between you and THE HYDE COMPANY HYDE This agreement constitutes the complete and entire agreement between you and HYDE with respect to the SPATCH software product the SOFTWARE PRODUCT which supersedes any proposal or prior agreement oral or written and any other communications between us relating to the subject matter of this agreement If you do not agree to the t
36. SPATCH communicating with the modem you can use Diagnostic Mode to see the dialogue between the pagercom daemon and the serial port Before you can use this feature you must kill the pagercom daemon if it is running Next change to the directory containing the SPATCH programs and data files usr spatch and run the daemon manually with a command line argument of x pagercom x The daemon will terminate automatically after six 6 errors have been encountered 41 Support Should you encounter problems installing or operating this product please call us Our phone number and E Mail address are on the cover of this manual When you call be prepared to give us the following information 1 Modem type have modem manual handy 2 Carrier name and Alpha Access number the telephone number of the paging computer 3 Pager ID number sometimes called a PIN 4 Maximum message length allowed by the paging company There is also a SPATCH users group To join send an E Mail to listserv microserve net In the body enter the following subscribe spatch news your e mail address NOTE You can download updates on the internet with your web browser from our web page http www spatch com UNIX Notes To start the pagercom program use the command startpage You must be logged in as root to do this The CONFIG and ROLLOFF MSG options on the FILES menu will only be available only when the user is logged in as the Maintenance User see c
37. SPATCH system usr spatch alarmivr dev tty25 1200 54 2 The IVR module requires three arguments portID e rate 4 digit password for security Installation UNIX e Login as root e Change to spatch directory the install script instecsh This will create the file acancel in usr bin WIN95 NT the acancel bat file to change the CD statement to point to the spatch directory Move acancel bat to a directory in the global path so it may be called from anywhere If you decide to go all the way and implement the IVR module the response messages will need to be recorded in the DTMF box Below is a script of the seven message slots Since the person responding to the summons will likely not be in a good mood we recommend getting someone with a pleasant soothing voice to record the messages The instruction booklet provided with the 86 converter is well written and easy to follow The directions for recording the messages are in the booklet IVR Messages 1 2 Please enter password followed by pound sign The password you entered is not valid please try again Call back when you know the password Enter the alarm number you wish to cancel followed by the pound sign The alarm number you entered is not valid Alarm canceled The alarm you entered has already been canceled 87 E Mail Paging Gateway optional feature For UNIX systems running sendma
38. URN ENTER Terminates entry on a data entry object or indicates an affirmative action on a choice object BACKSPACE Moves the cursor left one character position in a data entry object erasing the character under it DELETE UNIX Same as backspace DELETE Windows Deleted next character FILES Menu Selection of this pull down menu will allow you to access maintenance routines for the system s 17 data files and configuration parameters Subscriber Name Immediate Date Message Bingle Version 4 0 Fi or lt CTRL gt T Enable Menu Bar ESC Exit from current window Copyright 1994 1997 The Hyde Company all rights reserved Configuration Screen This window is used to specify the communications port where the modem is connected dialing type Tone or Pulse a dialing prefix if used modem initialization string and several other environmental parameters Port ID This is the computer s name for the connection to the modem It will be something resembling dev ttyxx or com2 WIN95 NT A default value is provided only as a guide It should be replaced with the actual device name to which the modem is connected Dial Type Dialing Prefix Modem Initialization String Auto Print Reporta Screen Timeout 1 SMS Retry Interval 5 Default Moniker Ignore Duplicates seconds gt 30 History history dat Roll Off Threshold lt days gt 30 Error Reporting Error Threshold 4 Console
39. and change their forwarding parameters by filling in the blanks in web forms linked to a CGI program The user must enter his her Login name and password to gain access to the maintenance forms Since the CGI program accesses the E Mail forwarding parameter files it must reside on the same physical system as the mailboxes Installation Procedure UNIX Before installing this module you should follow the directions in the Securing SPATCH section of the Paging System chapter Failure to do this will prevent proper operation of this program Create a script file in your web server s CGI directory named pmailweb and having two commands cd spatch directory pmailweb cgi Ownership and permissions on this file should be set so the web server can execute it Code a link from your web pages to the pmailweb program so your users may access it If you are an ISP you may want to add some promo web pages to explain the service The link to the program should look something like this EF cgi bin pmailweb gt E Mail Forwarding Maintenance gt In the directory containing the spatch programs ownership and permissions of pmailweb cgi should be set as follows e If Mail Type is set to UNIX change the owner of the program to root and set the user execute bit so the program will become root when it executes This is necessary to allow the CGI program to access the password file so that it can validate its users chown root p
40. ansaction was acceptable If the subscriber name was valid and the message format acceptable only the four byte header is returned and the request field is set to zero If an error occurred the request field is set to a non zero value and an error message is returned in the message field 93
41. arding parameters are maintained by the user Login name If you are logged in as george then the User Configuration Selection and Forwarding status settings entered in this program are for george To change the configuration for another user you must be logged in as that user when this program is run When the configuration program is executed the current status of E Mail forwarding is displayed Before the system is configured the status is Suspended You will not be able to activate mail forwarding until you have completed your configuration From this screen the configuration screens are accessible under the File menu by pressing the F1 key CTRL T if the key is not recognized by your system Global Configuration This screen allows maintenance of global system parameters It is accessible only by the user whose Login name has been specified in the Maint Login Name field of the Global Configuration screen If no name is specified anyone can access this screen Mail Path Cycle Sleep Time Maint Login Name hydeco Mail Type Max Size Message Limit 10 Filters Start Siza Minas cent 28 20 20 Mail Path This is the name of the system s E Mail directory On most systems it is called usr spool mail If your system uses a different name that path name should be entered in this field This field is ignored when the Mail Type is POP3 69 Cycle Sleep Time This is the number of seconds for the pmsmon daemon
42. bscriber name The exact name of the subscriber to be paged offset to message text Number of characters to skip from the beginning of the record e select text strings optional comma separated text strings which select messages to be sent Parameters are separated by commas See the example sysmon dat file provided with the system To start the program at boot time UNIX Move the startmon script from the paging software directory to the usr bin directory Ex mv startmon usr bin startmon Use a text editor to add the following line at the end of your system startup script usr bin startmon WIN95 Create a shortcut in the startup folder to the sysmon exe program in the SPATCH directory WIN NT Using a text editor add the full path name of sysmon exe program to the service dat file 49 Call Reports Version 2 0 optional feature 50 Overview The CALL REPORT program adds additional reporting capabilities to the SPATCH Alphanumeric paging system The reports produced are suitable for billing purposes and or tracking pager usage Configuration The CALL REPORT SPECIFICATIONS screen allows you to specify which calls are to be included in the reports order of presentation reports to be produced and optionally an externally produced tag file name which supplies account numbers for each terminal phone number pin combination This process stores the specifications for the report process which is run separat
43. cted Override Message Size If this field contains a value greater than zero it specifies the maximum message size to be used It may be less than or greater than the subscriber s maximum message size defined in the USER CONFIGURATION screen Override Field Match Msg Size Key Words 9 3 all emergency hel STORE Key Words This is a 199 character horizontal scrolling window containing key words used to select messages Word order is unimportant Presence of a key word anywhere in the target field is sufficient to make a match 74 Up to ten sets of search parameters may be defined This allows different types of messages to be recognized STORE Press RETURN on this action button to store the information entered in the database DeSelection Specifications Field This parameter set function similarly to Selection Specifications except they determine which messages are NOT forwarded If the Key Words field of the first line is not blank the system checks the message for matches If one is found the Selection Specifications will not be processed and the message will NOT be forwarded This feature is useful for filtering out messages from mailing lists and other sources which you don t want to receive Activate Suspend Terminate You may Activate or Suspend E Mail Forwarding by selecting the Activate or Suspended choices respectively from the pop up on the main screen The system will prevent you from activating your
44. directory for SPATCH mkdir usr spatch Change to that directory cd usr spatch 35 Copy the downloaded files to the directory doscp r dev fd0 sco Z doscp r dev fd0 scou Z Extract the files uncompress sco uncompress scou tar xvf sco tar xvf scou NOTE The above directions are for UNIX systems If you downloaded WIN95 NT demo then you will have a file named nt exe Place this file in a work directory and evecute it It will extract the setup diskette immage which will be used during the installation procedure UNIX This product should be installed by the system administrator or someone having root access and sufficient technical knowledge to perform the tasks required If this presents a problem or you would prefer for us to install the software via dialup we will be happy to do this for a small additional fee Prior to installing the software the site should be prepared as follows e Select an unused serial port and connect a HAYES compatible modem to it Connect the modem to a dedicated telephone line and turn on the power to the modem e Determine the TTY name of the serial port to which you have just connected the modem On most systems the TTY names are numeric i e tty01 tty02 etc while on others they are alphanumeric i e ttyila ttyilB etc If TTY names have both upper and lower case letters for the same port SCO UNIX use the TTY name with the lower case letter Be
45. e carrier name is prefaced with c and terminated with a slash To send a direct page to PIN 1234567 at the Big Paging Company the command line would look like this dp c big paging company 123456 test page To send direct pages using a file of pages dp c big paging company fpassfile tmp Each line in the pass file would have the number sign and PIN in place of the subscriber name followed by the slash and text 31 Securing SPATCH UNIX The SPATCH installation process is designed for unsophisticated users thus security issues are not dealt with This section is intended for the system administrator of a secure system Dedicated serial port Secure Set the owner of all the files in the SPATCH directory and subdirectories to any user name desired other than root Set the owner of the serial port used by SPATCH to the same user name Set the permissions on all the data files in the SPATCH directory and subdirectories to rw Set the permissions the serial port same way e Set the permissions of the following executables to rws x x pagercom pp callrpt secure pmc and oncall If some of these files are missing don t worry Some of them are optional e If you have installed the pmailweb cgi program change its owner to the same as the SPATCH files and the group name to the owner of the web server Set the permissions to rwsrwx Depending on the configuration of your system you
46. e following options are available acancel lt no arguments gt Produces a report to standard out of outstanding alarms acancel c lt alarm number gt Cancels an alarm acancel lt alarm number gt lt message gt Cancels an alarm and includes message with the cancellation message acancel s 85 Produces a report to standard out of all alarms canceled or not answered The report includes date and time entered and canceled After the report is created the alarm file is purged of the records listed This is a management report and should probably be redirected to a file and printed IVR Module This program interacts with the DIMF ASCII converter and calls the alarm program to cancel alarms It was written for the DIMF ASCII converter from BLACK BOX R item number 42 This device is not provided with the system it must be purchased separately if you wish to implement this capability As of this writing the cost of the box is about 600 The alarmivr program is provided as part of Echelon Page The converter provides for 8 user recorded 5 second messages This module uses 7 of the 8 message slots to prompt the caller and return status messages IVR module requires a serial port to connect to converter converter needs a phone line to receive calls This program should be executed at boot time with a fully qualified path name so that it can locate the
47. e node name assigned to your computer by the paging carrier Password Enter the access password provided by the paging company If no password is required leave this field blank If you are uncertain about this field call your paging company and ask them if they require a password for Alpha Access and if so what it is Most paging companies do not require a password Time Stamp Many paging carriers add a time stamp to pages Some do not SPATCH provides an option on the Carrier Record to add a time stamp to all pages sent toa carrier The time stamp added will be the time the message was scheduled to be sent Phone Enter the paging company s Alpha Access number Enter a 1 and an area code only if required to force a long distance call If you are not sure of this number call your paging company and ask them for the TAP Alpha Access Number Call the number with your telephone to see if a modem answers If you do not hear a tone or the number continues to ring you probably have the wrong number If a prefix is required to access an outside line it should be put in the dialing prefix field of the Config Screen not as part of the phone number BEWARE If you enter the wrong number any pages you try to send will cause the system to keep dialing the wrong number NOTE This is not the phone number of the pager It is a special number you must obtain from your paging carrier Modem Pool This field is used only with the SPATCH XL
48. ely To access the CALL REPORT SPECIFICATIONS screen execute the callrpt program without parameters The complete path name must be used Ex usr spatch callrpt Subscriber Name Account Cover Page Order From Date 8 1997 To Date 9 9 1997 Message Detail Subscriber Summary 11 Limit Terminal Summary Error Detail Account Lag File Name Subscriber Enter a subscriber name to select only the calls for a single subscriber Account Enter an account number to select only calls for that account Either a subscriber name or account number may be used but not both If both fields are blank all calls are selected Cover Page Setting this option to YES causes a Cover Page to be prepended to the report The cover page is a text file containing a form letter and the mailing address of the account positioned for a window envelope The Cover Page file must be in the same directory as the callrpt program and must be named using the full 8 digit account with leading zeros and an extension of Ist 51 Order by The value of this field is NAME or PIN and tells the system to exhibit the data in subscriber name or PIN order respectively From To Date Enter the date range of calls to be selected for the reports The program examines the in date field in the call record This field contains the date and time that the page was entered into the system for immediate pages
49. en the end users are connected to the host via intranet or internet and use personal computers with web browsers instead of CRT terminals This module uses the user s login to secure its transactions 43 On Call Scheduling Use this feature when on call duties are rotated among several individuals When an on call subscriber is paged the system uses the date and time as a key into a user maintained calendar to page the appropriate subscriber TNPP Used mostly by large paging carriers to send pages out on remote paging networks via a direct or dial up link to a local paging terminal PagePage This is a web browser version of the paging message entry screen It is useful in an intranet internet environment to allow network access to the paging system An interactive CGI program is used to allow the same user friendly name search capability provided by the CRT based interactive module Echelon Page This module allows a group of subscribers to be paged in sequence until one of the subscribers responds to cancel the alarm It is useful for highly critical applications which require immediate attention to error conditions A repeat Page interval can be specified so that each subscriber can be paged more than once to improve the chances of reception The system escalates to the next subscriber in the group when the specified Escalation Interval has expired Pass Through Also called the Paging Company Solution this feature allows messages
50. ere the mailboxes reside mail server If you plan to use the POP3 interface then the SPATCH system may be installed on any system The paging system must be operational before configuring E Mail forwarding e Log in as root and change to the directory containing the SPATCH paging system cd usr spatch e Execute the installation script instmail Execute the P Mail configuration program pmail e Press the F1 key CTRL T if the keys are not supported on your system and select the Global Configuration option from the Files menu When the entry screen appears enter the 67 name of the system mail directory used at your site usually usr spool mail If you wish to receive mail for root enter the user configuration and selection screens also accessed from the files menu and enter the appropriate information as described later in this document From the main screen you have the option to activate or suspend E Mail forwarding to your pager After all configuration has been entered for root start the monitor daemon startmail If you wish the P Mail monitor daemon to be started automatically at boot time add a line to your startup script to call the startup script usr bin startmail Installation is now complete Other users need only sign on and run pmail to enter their individual configurations and activate mail forwarding Since the forwarding parameters are user name dependent each user of the service must log in and conf
51. erms of this agreement promptly return this software user manual and accompanying items in the same manner you obtained them before any of the events referred to in the first sentence have occurred for a full refund 1 2 3 4 5 6 7 8 9 The SOFTWARE PRODUCT is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The SOFTWARE PRODUCT is licensed not sold HYDE as Licensor grants to you as Licensee a nonexclusive nontransferable right to use this product in accordance with the terms and conditions of this agreement You may install and operate this product only on a single central processing unit CPU You may not rent lease or loan this software You may keep the original for back up and archival purposes only and may make no additional copies You may not copy the printed materials You may not reverse engineer decompile or disassemble the SOFTWARE PRODUCT except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation Without prejudice to any other rights HYDE may terminate this license if you fail to comply with the terms and conditions of this license In such event you must return the original SOFTWARE PRODUCT including the user manual to HYDE and destroy and delete any copies of the SOFTWARE PRODUCT and all of its component parts in your possession and contr
52. et the user execute bit of pagepage cgi so that it can read the SPATCH database Windows NT Move the pagepage exe program to the CGI directory of your HTTP server usually cgi bin Code a link from your web pages to the pagepage exe program so your users may access it If you are an ISP you may want to add some promo web pages to explain the service The link to the program should look something like this lt a href cgi bin pagepage exe gt Send Page lt a gt In the same directory create the program s environment file pagepage dat This is a three line text file which tells the CGI program about its environment Each line contains the following information Line 1 Full path name of the directory containing the SPATCH programs and database Line 2 The command used to execute the interactive program Line 3 The name of the PAGE page object program as it should appear in the action statement of the generated HTML Example c spatch c spatch pp cgi bin pagepage exe All Platforms HTML forms used in this program are provided as text files to allow customization Each file contains field names enclosed in braces to indicate where the program is to insert required data When modifying these forms DO NOT ALTER THE FUNCTIONALITY OF THE STATEMENTS BETWEEN lt gt AND lt FORM gt Do not remove any of the field names in the form since this will adversely effect the operation of the program The names o
53. f the HTML files used with this program are pagepage ht and must reside in the same directory as the SPATCH system NOTE DO NOT modify the HTML files until you have obtained proper operation of the program DO NOT modify the HTML files if you do not understand HTML and CGI Forms If the program does not work after you have modified the forms then re read the above paragraph Two methods of paging a subscriber are supported The subscriber name may be used or the PIN can be used The method used is selected by the presence of absence of a file named pinpw dat in the SPATCH directory If this file is present the system will prompt for a PIN instead of a name Optionally a access password may be associated with the PIN to restrict the entry of pages to authorized users The pinpw dat file is comma delimited text file with two entries per line The first entry is the PIN and the second entry is the password Only PINs 64 which require a access password need be entered in this file The PIN and password entries must each be 10 of fewer characters The system will first search for the PIN in the subscriber data base If found it will check the pinpw dat file to see if a password is required If it is present in the pinpw dat file then the password is validated If the paging company option is licensed a third method is available which uses the pin number to look up the paging terminal name using a range list file pintable dat When pagin
54. forwarding service until you have stored the User Configuration decoPlocalhost Version 4 0 Chg User This feature is available only to the Maintenance User or a user authorized via the secure program It is normally used by internet service providers ISPs or system administrators for initial setup of E Mail forwarding Using this feature you may maintain forwarding parameters for another user without having to log in as that user The Password field is optional and only relevant when using the POP3 mailbox type It is provided as a convenience for the Maintenance User and should not be used when setting up mailboxes for other users Other users must use the pmailweb cgi program from a web browser to configure and activate their forwarding service 75 atch america net Password FAX and Voice Mail Forwarding To use this feature set the user config record to forward to FAX or Voice Mail instead of Pager and place the FAX or voice mailbox number in the paging subscriber name field The system will call a script named spatchfax x for fax spatchvox x for voice mail and pass it three 3 arguments Login name This is the Login name of the mailbox being forwarded It can be used for billing purposes or to select a cover page for a FAX FAX or Voice mailbox number This is the FAX phone number or voice mail mailbox number where the text is to be sent Pass file name This is the raw name of the text file to be
55. g terminal name is found the pass through option is used to send the page This feature is designed for paging company web sites The format of the range list file is lt from pin gt lt to pin gt lt pin size gt lt terminal name gt lt coverage gt The FROM and TO PINs provide a range of PINs The PIN SIZE allows the PIN to contain an area code during the look up and send only the rightmost PIN SIZE digits to the paging system The TERMINAL NAME must match a terminal defined in the SPATCH carrier database COVERAGE is only used when the protocol is TNPP It specifies the coverage designator to used to route the message If you are not using TNPP this field can be omitted If the pintable dat file is present then pinpw dat is ignored NOTE The SPATCH paging system must be installed configured and operational for PAGE page to work you knew that 65 E Mail Forwarding Module Version 3 6 optional feature 66 Introduction While E Mail provides faster routing of messages the recipient of the message must be attached to the network to receive it When the recipient is away from the network connection for an extended period critical messages may not be read in time Alphanumeric paging provides a cost effective method of forwarding an E Mail message to the recipient once it has reached the target host computer SPATCH MAIL an application program that runs on computers using the UNIX operating system detects ne
56. gers ID number for Alpha and Numeric pagers It contains the phone number for DTMF pagers type is 0 Alpha 1 Numeric through alpha port 2 numeric using DTMF 3 Group size is the max message size for this subscriber dealy is the number of 2 second increments to wait after sending the dial string for a page before sending the message The following fields are only used for the TNPP protocol and may be ignored by most users coverage is the coverage designator used to select the destination point of the message cap id determines if a capcode or ID page is being sent pager_type is the type of encoding used by the target pager function is the function code if required by the pager If type is blank or not present the default is an alpha pager If the size is omitted no override size is used for this pager The carrier must exist in the SPATCH database for Add Change transaction to be processed Delete transaction only requires the subscriber name following the command Alphanumeric strings may be enclosed in quotes Numeric entries must not be enclosed in quotes Examples schmo big pageco 1234567 d john doe c mary jane doe big pageco 7654321 120 NOTE When the batch facility is used to setup a group sunsctiber it is for a user defined group Installation NOTE If you are upgrading from an earlier version follow the instructions in the section Upgrading 33 Loading SPATCH from DOS F
57. ield Use the UP DOWN LEFT RIGHT Arrows to navigate within this field When input is complete press RETURN and the cursor will proceed to the next object It is possible to enter a message larger than the maximum size allowed by the paging company the system will automatically break up the text into multiple messages When sending a long message the only concern is the limitation on the number of messages which the subscriber s pager can hold Press RETURN on the SEND action button to store your page in the Message file The cursor returns to the subscriber name field for entry of another page 28 REPORTS Menu This menu provides access to the system s reports and page status inquiry Reports are provided which list the contents of each database within the system They may be used to provide hard copy records for archival purposes or simply for information The content of each report reflects information previously discussed Except for the Unsent Pages inquiry which responds to the screen all reports are formatted for an 80 column printer See the Auto Print Report parameter on the configuration screen for the destination of the output Request Time Reason Subscriber 97 97 1997 16 52 Pendin JOHN DOE 9 971997 10 52 Pending MARY JANE DOE The Unsent Page inquiry lists all pages in the Message file which have not been sent and the reason If the list fills the window you may use the UP DOWN Arrow keys to browse the report Pages wi
58. igure his her own forwarding parameters WIN NT Add a shortcut to SPATCH directory to your folder Using a text editor add the full path name to pmsmon exe to the end of the service dat file Execute the P Mail configuration program pmc exe Press the F1 key and select the Global Configuration option from the Files menu You may change any global parameters at this time however we recommend that you accept the defaults at this time and store the form You can revisit this form latter after determining which options need to be changed Press the F1 key and select Chg User Enter the full POP3 account name of your mailbox username mail server name Enter your password if you wish to activate your E Mail forwarding now or you can do it from pmailweb exe From the main screen you have the option to activate or suspend E Mail forwarding to your pager If your password has not been captured by pmailweb exe or entered previously in the Chg User form you can not select activate at this time Press the F1 key select Config and configure your E Mail forwarding service Installation is now complete To configure other users Set them up as you did yourself but DO NOT enter a password in the Chg User form After a user is set up they may access their forwarding parameters with a browser using pmailweb exe to activate their service Operation 68 Mailbox hydecoBPlocalhost Suspended Version 4 0 E Mail forw
59. il only 88 This module designed to be implemented as a delivery agent for UNIX sendmail allows E Mail to be passed directly through to the paging system without the need for a mailbox or paging subscriber database The paging company package must be licensed to use this feature since it requires the pass through paging capability To implement this feature the postoffice program must be modified to route addresses of the form lt pin gt lt paging company domain gt to the gateway program The spatway program should be called with a full path name and at lease one parameter the PIN of the pager A second optional parameter max message size can be specified to limit the number of characters sent If this parameter is not specified up to 1400 bytes of the body will be passed This module uses the pintable dat range list file to look up the PIN and determine the terminal name The following example shows a set of patches to sendmail which detect the host name pager and route messages to the gateway By defining an alias host name of pager regular mail can be sent to the host machine That is the same host is defined in the DNS as pager hostname domain and hostname domain Mail to hostname domain would be delivered as usual while mail to pager hostname domain is directed to the gateway program In the sendmail cf file add the code at the beginning of ruleset 96 as shown in the following fragment This will short circut the DNS lookup
60. in the trouble shooting section in this manual enter the command umask 0 first to insure that file permissions are set correctly 37 NOTE If you start the pagercom program without first entering a page into the system you will get a message that the message dat file can not be found This file is created the first time a page is entered into the system After you have tested the system and are satisfied that it is working properly you should modify your startup script to execute the startpage script so the paging system will be started automatically when the system is re booted Check your system documentation for the proper way to do this The following command should be used to start the paging system usr bin startpage This will cause the paging daemon to be started when the system 15 booted Windows NT 95 SPATCH may be implemented on a network or stand alone processor providing that it is only installed on the hard disk of a single CPU If it is to be installed on a network it must be placed on a disk drive which is visible to all work stations which will use it SPATCH may be used interactively by any number of work stations simultaneously up to the licensed user limit setupex exe nt exe it you downloaded form the internet e Click on the Paging Program Item to run the interactive program and enter the required information into the forms displayed The Carrier and Subscriber forms allow multiple entries so you
61. interacts with the user via a CRT screen and keyboard Objects displayed on the screen are used to communicate information to the operator who uses the keyboard to enter information and control the operation of the program This section will discuss the display 15 objects their properties and the key sequences used to control them As the cursor is moved about the screen the object on which it is positioned is highlighted The operator may shift the cursor to another object or act on the object currently highlighted Objects Menu Bar Use the LEFT RIGHT Arrow keys to select the desired choice then press the DOWN arrow or RETURN key to invoke your selection The result may be a direct action or the system may display a window or pull down Menu Pull down Menu This object will display a list of choices Select the desired choice using the UP DOWN arrow keys then press RETURN To escape a pull down menu and return to its parent press ESCAPE Window A Window is a rectangular portion of the screen usually with borders containing a set of objects Field A field is used to enter alphanumeric or numeric only information When the field is exited using RETURN UP or DOWN Arrow keys the information entered is accepted by the program If the ESCAPE key is pressed the information entered is discarded and the current window is deactivated Pop Up List This object is used to offer the operator a list of values from which to choose
62. itor to change these files as this will corrupt them and prevent the system from operating properly Modem Notes When the modem initialization string on the configuration screen is left blank the communications program pagercom will attempt to detect the type of modem and provide an appropriate set of initialization commands This works with most Hayes compatible modems but not all If the string which SPATCH provides does not work you will have to consult the manual for your modem and add commands to the initialization string that disable advanced features such as error correction compression etc and force the modem to connect at the same speed as the serial port Never use commands that force the modem to a specific speed as this will prevent SPATCH from changing speeds to accommodate other paging carriers 39 Operation UNIX To operate the system type dp at the prompt This Script file will execute the interactive program pp which will allow you to enter pages and access the system databases Since the Communications Module is memory resident at all times pages will be sent whenever they are entered NEVER operate the system by typing pp as this will create files with incorrect permission attributes WIN 95 Access the pp exe program using the shortcut or from the command line If you run pp exe from the command line the full path name must be used Troubleshooting When the interactive module has difficulty it will
63. let you know via error messages delivered to the CRT screen These messages are usually self explanatory and rare so this section will deal only with problems of the Communication Module since they are the most likely to be encountered You will know that there is a problem with the Communication Module when pages are not received Use the following system message chart to pinpoint the difficulty then take corrective action System Messages Can Not Open Port The Comm Port you specified in configuration does not exist does not have the correct permission and or owner settings to allow SPATCH access or is in use and locked by another process If the comm port you are using for SPATCH is on a multi port serial board then there is also the possibility that the board does not support 300 baud Can Not Initialize Modem This indicates that SPATCH can not communicate with your modem Possible causes are 1 modem has dip switch set to disable responding to commands dumb modem vs smart modem 2 The modem is turned off 3 The modem is not connected to the port specified in configuration 4 The modem cable is loose damaged or incorrect for your system 5 The port is not disabled and getty or ttymon is eating the messages returned by the modem 6 The modem is defective 40 Dial Failed The modem did not connect with the paging company s modem Possible causes are 1 Wrong phone number for paging company 2 W
64. ll be listed as Pending if they are scheduled to be sent in the future or the communications module has not gotten to them yet If the reason is Rejected this indicates that the subscriber ID number or message size may be incorrect and should be checked You may select a message for viewing by placing the bar on the desired line and pressing the return key The paging message display screen will appear with the message on it You may scroll through the message but you may not alter it If you don t want the system to send the message you may delete it by moving the cursor to the CANCEL button and pressing return Be careful not to keep pressing the return key when viewing this screen since it will advance to the next object each time it is pressed If you do not want to cancel this message exit this screen by pressing ESCAPE For security reasons only the messages entered by the Login user are displayed If the Login name of the user is the same as the Maintenance Login ID entered in the configuration screen all unsent messages are displayed 29 Subscriber Name JOHN DOE out UPS will shut down system in 15 minutes root NOTE Only Pending messages may be canceled When the List Messages report is selected a window is displayed to allow a time window to be entered If the To date and time are omitted the present date and time are assumed This report scans both the History and Message files to produce the report NOTE The yea
65. m assumes a new subscriber is being set up otherwise the existing subscriber s data is displayed Acct This is a number from 1 to 8 digits which may be used as an alternate identifier to Name If used it provides a fast convenient alternative to entering the name when sending a page Type Alpha This value indicates an alphanumeric pager Numeric This value indicates a numeric pager which can be accessed through the same protocol used for alphanumeric pagers Before you use this setting call your paging company and ask them if you can use the TAP protocol with numeric pagers If they support this method you can use this setting with your numeric pagers This is preferable since pages can be sent much faster and reliably using the TAP protocol instead of tone dialing each number DTMF This value indicates a numeric pager which is accessed using tone dialing Tone dialing must be used when the paging company does not allow numeric pages to be sent using the TAP protocol Group This designates a GROUP subscriber When this value is selected a screen will be displayed allowing entry of the group members Carrier If the subscriber type is Alpha or Numeric enter the name of the paging company defined in the Carrier record associated with this pager If you enter a partial name the system will display the best match it finds or a list of possible choices from which to select If a list is 24 displayed use the UP DOWN
66. mailweb cgi chmod pmailweb cgi If Mail Type is set to POP3 set the user execute bit The owner should already be the non root owner of SPATCH if you followed the directions in Securing SPATCH In the directory containing the SPATCH programs create the program s environment file pmailweb dat This is a three line text file which tells the CGI program about its environment Each line contains the following information Line 1 The full path name where the SPATCH system resides 80 Line 2 The complete E Mail address where requests for establishment of forwarding service will be sent Line 3 The CGI file name to be placed in the action statement of each form returned by the pmailweb cgi program Following is a sample file usr spatch support bignet com cgi bin pmailweb WIN NT Copy the pmailweb exe program to the CGI directory of your HTTP server usually cgi bin Code a link from your web pages to the pmailweb exe program so your users may access it If you are an ISP you may want to add some promo web pages to explain the service The link to the program should look something like this lt A HREF cgi bin pmailweb exe gt E Mail Forwarding Maintenance A gt In the CGI directory of the HTTP server create the program s environment file pmailweb dat This is a three line text file which tells the CGI program about its environment Each line contains the following information Line 1 The full path
67. must use the ESCAPE key to exit these forms to proceed e Enter a test page and exit the Paging program Go toa DOS window and change to the spatch directory the file dp bat and change the path to the spatch directory to the work station with the modem which will be used to send pages Only one station may be used change to the directory containing the SPATCH programs and execute the pagercom exe program This is a backgroung program which sends the messages to the carrier SPATCH should now try to send the page you have entered If SPATCH is unable to send the message consult the trouble shooting section in the users manual If you need 0 stop pagercom exe program switch to that session press CTRL BREAK The process will perform an orderly shutdown When you have determined that the SPATCH system is operating properly you are ready to include it in the startup processing This procedure differs between Windows NT and Windows 95 so follow the appropriate procedure Windows 95 e Create a shortcut in the startup folder and set the program name to pagercom exe Be sure to include the full path name to the program The program needs this to know where its files are 38 Windows NT To execute the spatch programs at boot time on Windows NT a service must be used The service exe program is used to execute the programs in the SPATCH system when the system boots NOTE The SPATCH service should not
68. name gt Use this option to send a file to a subscriber The program will scrub the file removing the 8 bit of each character and converting all control characters to spaces Message via standard input dp 5 lt subscriber name gt Use this option to send a file to a subscriber The program will scrub the file removing the 8 bit of each character and converting all control characters to spaces Multiple pages from a file dp f lt file name gt When using this option each line in the file must contain the subscriber s name a slash then the message text Each line is terminated with a line feed character Carriage return and line feeds may not be embedded in the message The file name must immediately follow the f After processing the file is removed Pass Through Paging This feature available only with the paging company package license allows pages to be sent directly using a PIN and Carrier name Using this feature the Subscriber database is not used only the Carrier database is needed This feature is intended for paging carriers or Internet Service Providers who forward messages directly to pagers To use this feature interactively enter the number sign followed by the PIN in the subscriber name field of the message entry screen The system will prompt you for the carrier name use this feature from the command line the carrier name must be specified as first argument in the string Th
69. name where the SPATCH system resides Line 2 Fully qualified name of text file where Establish Service information collected from potential subscribers is stored Line 3 The CGI file name to be placed in the action statement of each form returned by the pmailweb cgi program Following is a sample file C spatch spatch newguys txt cgi bin pmailweb exe NOTE The environment file must be present and properly configured for the program to work 81 HTML forms used in this program are provided as text files to allow customization Each file contains field names enclosed in braces to indicate where the program is to insert required data When modifying these forms be careful not to alter the context of critical HTML objects Do not remove any of the field names in the form since this will adversely effect the operation of the program The names of the HTML files used with this program are pmailweb ht and must reside in the same directory as the SPATCH system NOTE DO NOT modify the HTML files until you have obtained proper operation of the program Operation Before any E Mail forwarding maintenance transaction can be performed the user is required to provide his her Login name and password for security purposes After successful log in a menu of transactions is displayed All transactions except Establish Service are performed immediately on the user s E Mail Forwarding parameters Establish Service transactions are format
70. ng systems NOTE If you received files ending in Z you must use the uncompress utility on these files before they can be un tared If you received the files via FTP then use the tar command to unpack them 1 tar xvf lt file name gt If a readme file is present read it It will comtain information about new features added since this manual was printed Change to the pager directory usr spatch set execute permission on the file instpage chmod a x instpage and run the script instpage instpage The instpage process will create several data files in the current directory and will place two files in the usr bin directory of which you should be aware The dp script allows access to the paging system from any other directory The startpage script is used to start the pagercom daemon when it is not active Do not proceed until you have all the information required by the configuration work sheet The program will prompt you for this information the first time it is used Failure to enter the correct information will prevent the system from functioning reliably When the system is run for the first time it will automatically display the Configuration screen Carrier screen and Subscriber screen Pictures of these screens and explanation of the data elements required are presented earlier in this manual You should familiarize yourself with the information required in each screen The Carrier and Subscriber screens all
71. ning kill it Be sure it is dead Kill it with 9 in as root and change to the directory containing the SPATCH programs and files Enter the command umask 0 and press ENTER e Load the files on the diskette you can get them off the internet too into the current directory using the DOS utilities provided with your system or transfer from a remote computer or work station Be sure to use the binary transfer option so that the contents of the file are not altered Uncompress the files uncompress lt filename gt Extract all files from the files tar xvf lt file name gt When the files have loaded execute convert4 program convert4 If everything is correct you will see the message Your files have been reformatted for SPATCH 4 0 certain that all your files have read write permission for all users Enter the command Is l and view the list If the non executable file permissions do not resemble rw rw rw change them by typing the command chmod a rw and press ENTER If you are running a secure site see the section Securing SPATCH and set file permissions accordingly e Restart pagercom using the command startpage If E Mail forwarding is installed then restart pmsmon using the startmail command the paging system by typing dp and press RETURN 46 You should be able to use the system If your software does not work properly call technical support From Version
72. ol Any updates to this product that HYDE may provide to you from time to time whether with or without a separate charge are deemed as Licensed to you under this agreement This agreement and performance hereunder shall be governed and construed in accordance with the laws of the State of Georgia In the event of any legal or equitable action arising under this agreement you agree that the jurisdiction and venue of such action shall lie exclusively within either the state courts of Georgia located in DeKalb County Georgia or the U S District Court for the Northern District of Georgia and you specifically waive any other venue ALL SOFTWARE PRODUCTS and documentation are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to restrictions as set forth in Subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 or subparagraphs c 1 and 2 of the Commercial Computer Software Restricted Rights at 48 CFR 52 227 19 as applicable Manufacturer is THE HYDE COMPANY Suite G327 5805 State Bridge Road Duluth GA 30155 Hyde warrants that the enclosed software will perform substantially in accordance with the accompanying documentation for a period of 90 days from the date of receipt HYDE DISCLAIMS ALL OTHER 10 WARRANTIES EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PU
73. onfiguration screen This will prevent users from inadvertently clearing the Message File or altering the configuration parameters This system makes use of the TERMINFO database provided on UNIX systems to handle special features of the terminal such as Function Keys Line Drawing Cursor Control Keys and Colors Depending on the platform a terminal s definition may be incorrect or incapable of providing the program with the specific information needed to handle certain tasks Be sure the TERM environmental variable is set correctly for the terminal you are using If you are having problems with a particular style of terminal please let us know We may be able to add additional code to the system to handle this terminal if you can provide us with the necessary technical information If your terminal has programmable function keys or the UNIX system you are using does not fully support your terminal with its TERMINFO file the F1 key used to access the menu may not work To access the menu bar use the key sequence CTRL T To make SPATCH work with some old style terminals you must disable the highlights To do this add BARNEY environmental variable to the environment of any user of an old terminal You could add the following line of code to the profile file of the user 42 BARNEY 1 export BARNEY When SPATCH finds this environmental variable it will not send highlight codes to the terminal Special Features Direct Connect
74. or the date and time the page was to be sent for scheduled pages Message Detail The value of this field is YES or NO and tells the system if this report is to be created Summary Report The value of this field is YES or NO and tells the system if this report is to be created Over Call Limit Optionally an over call limit may be specified for the summary report If this value is greater than zero only those pagers exceeding the specified value are printed The grand total at the end of the report is the total for all pages selected not just those displayed Terminal Summary If this field is set to YES a report exhibiting the total number of pages sent to each paging terminal is created Error Detail This report is similar to the Message Detail Report except that only those pages which were not sent are listed Setting this field to YES will cause the report to be created Account Tag File Name Specifies the name of the data file to be used for matching with the paging terminal phone number pin number of each page to determine the account number to be associated with that page If path is given the file is expected in the current working directory If this field is left blank or the specified file can not be found the system will attempt to get the account number from the Subscriber database Reports To create the reports execute the callrpt program with either the parameter or ex callrpt r The o parame
75. ored This is a handy feature if you have system monitoring scripts which send the same message more than once If this field is set to zero no duplicate checking is performed History This is the name of the file into which messages from the message file will be rolled Each time a roll off is done all processed messages from the message file are added to the end of the history file Roll Off Threshold This value specifies the number of days of history you wish to keep Messages in the history dat file older than this value will be purged during the RollOff process Error Reporting Use this field to determine how error messages are reported The following choices are available None Selecting this option will suspend error reporting Console Error messages are sent to the system console Except to Requestor Error messages are sent via E Mail to the user initiating the page When an error is reported a confirmation message will also be generated when the message is finally sent to inform the user that the problem has been corrected Confirm to Requestor A confirmation message is sent via E Mail to the user initiating the page when it has been sent No errors are reported E Mail Address Error messages are sent via E Mail to a specified address When an error is reported a confirmation message will also be sent when the message is finally sent Console Name The contents of this field are determined by the
76. ormat Diskette Fill out the Configuration work sheet Review the Getting Started section and the installation procedure Where the installation instructions call for you to unpack the file use the following procedure for the DOS formatted diskette AIX Login as root e Set umask to 0 umask 0 Create a directory for SPATCH mkdir usr spatch e Change to that directory cd usr spatch Copy the file from the diskette into the directory binary copy dosread aix Z aix Z dosread aixu Z aixu Z Extract the files uncompress aix uncompress aixu tar xvf aix tar xvf aixu SCO Login as root e Set umask to 0 umask 0 Create a directory for SPATCH mkdir usr spatch e Change to that directory cd usr spatch the file from the diskette into the directory binary copy doscp r dev fd0 sco Z doscp r dev fd0 scou Z 34 Extract the files uncompress sco uncompress scou tar xvf sco tar xvf scou SunOS Solaris Log in as root Set umask to 0 umask 0 Create a directory for SPATCH mkdir usr spatch Change to that directory cd usr spatch Mount the diskette as a PC file system mount F pcfs dev diskette lt mount point gt Copy the file from the diskette into the directory binary copy dev diskette Z Extract the files uncompress solaris uncompress solarisu tar xvf solaris tar xvf solarisu On Line Download Log in as root Set umask to 0 umask 0 Create a
77. ot have to reposition the message pointer on his pager to read the first message The First in First out FIFO method sends pages in the order they were entered When configuration data entry is complete select the STORE action button and press ENTER to save the configuration NOTE When the product is first installed you must STORE the configuration to create the config dat file needed by the communications module Failure to create this file will cause the communication module to terminate when it is executed Carrier Screen This window provides for entry and maintenance of the Paging Company s Alphanumeric access parameters Use this window to ADD new Carrier records DELETE or MODIFY existing ones Name Password Time Stamp Phone 1 Modem Pool 1 Phone 2 Modem Pool 2 Phone 3 Modem Pool 3 Max Message Size Baud Parity Protocol Abandon Time Name This is the internal name by which this program will refer to a paging company s Paging Computer When setting up a subscriber record enter this name in the Carrier field to indicate that the subscriber s pages are to be sent to this computer To view an existing carrier record the complete name must be entered no best match search here If the name is not found in the database the system assumes that this is a new carrier otherwise the existing carrier data is displayed Source This field is used only when the TNPP protocol is selected It is th
78. oup type is set to Echelon and repeat and escalate intervals should be entered Normally the first subscriber in the group will be the On Call person If these duties are rotated the On Call Scheduling module may be used to define an On Call subscriber This subscriber name would be entered as the first member of the group Each additional member of the group would be at successively higher echelons within the organization When an Echelon Page is sent the message is prepended with a unique system generated Alarm Number The message on the pager will look something like this 01 2 Ping ailed Node 5 84 Canceling an Alarm From a Terminal If the subscriber paged has access to a terminal attached to the system or can call someone with a terminal 24 hr Help Desk the alarm can be canceled using the command acancel lt alarm number gt lt message gt If the alarm number is valid and has not yet been canceled the system will respond with the message alarm canceled If the alarm number is not valid or has already been canceled the system will respond with an appropriate message Running the acancel command without arguments produces a list of outstanding alarms An optional message may be provided to provide additional information If this message is provided it should be enclosed in quotes so it will be passwd to the program as one argument From a Touch Tone Phone Since not all companies can afford the l
79. ow for multiple entries so you must press ESCAPE to exit these screens after you have completed your entry At least one carrier and one subscriber must be set up to complete installation Run the interactive program by typing dp then press the RETURN key When the configuration screen appears enter the appropriate parameters for your system You will not be allowed to enter a modem initialization string at this time When the pagercom program runs it will automatically configure the modem If adjustments to the modem initialization string are needed you must wait to do so until pagercom has entered its basic configuration string If the program can not communicate with the paging computer call us and we will help you set this parameter Consult the section Modem Notes in this Manual Set up a Carrier record for your paging company This must be done before you can set up the individual subscriber pager records since a subscriber must be linked to an existing carrier Exit the system and bring up the pagercom daemon by running the script startpage startpage If the page is not received within a reasonable amount of time review your installation procedure If you can not get the system to operate or have questions please call Technical Support NEVER execute the pagercom program directly This will create files with restrictive permissions and prevent other users from accessing the system If you must run pagercom directly as described
80. owser so they can set their forwarding parameters and activate the service Subsequent maintenance to the forwarding parameters can be performed by the user via the interactive web forms On line documentation is included with each form to assist the user 82 Echelon Paging optional feature 83 Overview This feature is for those critical processes which when something is amiss must absolutely positively receive attention An Echelon page will page the first subscriber in a group then page that subscriber at specified intervals until a response is received or a specified time limit has elapsed If a response is not received within a specified interval the page is escalated to the next subscriber in the group usually at a higher echelon within the organization and the process is repeated Paging stops when a response is received or the list of subscribers is exhausted When an echelon page is canceled a message is sent to each member of the group who received the alarm informing them that the alarm has been canceled The entire group is not paged only those who have already been alerted This feature prevents higher level personnel from needlessly responding to the alarm Echelon Group ON CALL GUY SERVICE MANAGER HEAD HONCHO FEARLESS LEADER Group Repeat Page Every 5 Minutes Escalate Every Minutes Do not send CANCEL message An Echelon Group is set up the same way as a Normal group but the gr
81. phanumeric pagers When forwarding to FAX or voice mail the size is automatically set to 5000 characters Delivery Window Enter from and to times for each day of the week use military time that you want mail forwarded Up to five time windows may be specified for each day of the week If you do not want mail forwarded on a given day set all the from and to times for that day to zero STORE Press RETURN on this action button to store the information entered in the database Selection Specifications Override Match Msg Size Key Words This screen allows a subscriber to tell the SPATCH MAIL system how to recognize a message that should be forwarded or ignored depending on the setting of the Selected Messages field in the User Configuration screen Search Field This pop up menu selects which field of the message is to be searched for key words Choices are FROM TO SUBJECT BODY and ALL If the first key word field this screen is left blank no search is performed and all new messages are selected 73 Override Msg Size Key Words STORE Match Type The type of matching to be performed is defined by this pop up The choices are ANY BEST and EXACT ANY If any key word is found in the search field the message is selected BEST If at least half of the key words are found in the search field the message is selected EXACT All of the key words must be present in the search field for the message to be sele
82. r field requires a four digit value From Date 9 8 1997 Time 8 30 Date Time Command Line Interface You may also enter pages from the command line without using the interactive screens This feature is handy for including pages in job streams which run for long periods of time to notify you when a job has reached a certain point or has been completed To page from the command line invoke the paging job dp followed by the name of the subscriber a separator and the message dp john doe month end processing completed The subscriber name must be spelled exactly as it was defined in the system Be sure to call the dp script never use pp directly NOTE Do NOT use special characters in the subscriber name since they will be seen as delimiters by the scanner Omission of special characters will not affect the subscriber search since only letters and numbers are considered when matching Command Line Options Interactive mode dp lt with no arguments gt In Line message dp lt subscriber name gt lt message gt When using the in line message format we advise enclosing the subscriber message in double quotes so that it will be passed to the program as one argument and minimize the possibility of the shell intercepting special characters 30 NOTE Be careful using this method The shell may still trap some characters such as 8 Message text in a file dp F lt subscriber name gt lt file
83. res that the SPATCH paging system be installed on the same processor Installation UNIX Before installing this module you should follow the directions in the Securing SPATCH section of the Paging System chapter Failure to do this will prevent proper operation of this program Create a script file in your web server s CGI directory named pagepage and having two commands cd spatch directory pagepage cgi Ownership and permissions on this file should be set so the web server can execute it Code a link from your web pages to the pagepage program so your users may access it If you are an ISP you may want to add some promo web pages to explain the service The link to the program should look something like this lt a href cgi bin pagepage gt Send A Page lt a gt In the directory containing the SPATCH programs create the program s environment file pagepage dat This is a three line text file which tells the CGI program about its environment Each line contains the following information Line 1 Full path name of the directory containing the SPATCH programs and database Line 2 The command used to execute the interactive program Line 3 The name of the PAGE page object program as it should appear in the action statement of the generated HTML Example usr spatch usr spatch pp cgi bin pagepage 63 Change the owner of pagepage cgi and pagepage dat to match the owner of the SPATCH files S
84. rong dialing prefix 3 Phone line unplugged or plugged into wrong jack on modem 4 Paging company s line is busy 5 Incorrect command in modem init string Check the init string commands with the documentation that came with your modem to verify the validity of each command in the string Did Not Get Prompt SPATCH did not receive the handshake from the paging terminal after connection was established Possible causes are 1 Your modem is trying to use advanced features not supported by the paging company s modem Consult the modem notes at the back of this manual If your modem is listed make the recommended modifications to the modem init string If your modem is not listed consult the manual for the modem for commands to disable advanced features such as error correction compression etc and add them to the init string 2 The phone number you entered is for a modem that does not support the standard alphanumeric paging protocol TAP If your paging company has provided you with proprietary PC software and you are using the same phone number for SPATCH you should call them and obtain the TAP access phone number Page Rejected The paging company did not like the message sent to it Possible causes are 1 Pager ID Number PIN is incorrect is not valid for the paging terminal you are dialing 2 The size of the message exceeds the maximum allowed by the paging company Diagnostic Mode Once you have
85. ry see a 52 52 Terminal Been 52 DELO eee PEE AER ee Te IRON IEE SE ES lt Se 52 Account Tag File Name 1192 Fee esd a TI ECE EER RRR 52 SE EGHINIG Alia oct 53 OWERVIEW 55 INST ALTA TION EEE 55 OPERATION 55 OVERVIEW 58 INSTALLATION 58 WIN9OS NT Schedule Maintenance Shift EUY Shift Select sisi On Call Schedule Batch 60 60 OVERVIEW INSTALLATION INTRODUCTION 67
86. s NOTE This is an optional feature available only with the unlimited user version of the paging system Abandon Time This field is used only by the NEXTEL SMS protocol It defines the time in minutes after which an un confirmed page should be logged as Not Delivered Once this time expires the system will delete the page from the paging system and cease interrogating the paging terminal for the status of this message STORE Pressing RETURN on this action button will cause the information to be retained by the system DELETE Use this action button instead of STORE to remove a record from the file NOTE This form remains on the screen to allow multiple entries To exit from this screen press ESCAPE Subscriber Screen The Subscriber is usually the person carrying the pager SPATCH also provides special types of subscribers such as the Group Subscriber This special subscriber does not refer directly to a pager instead it refers to a list of subscribers These subscribers may be pagers or other special subscribers 23 This window allows you to ADD MODIFY or DELETE subscribers from the system Carrier Protocol Coverage Page T Max Msg Size Override Pager Fun PIN CAP Name This is the internal name by which the system will know the subscriber To view the record of an existing subscriber the exact name must be entered If the subscriber name does not exist in the database the syste
87. several people Installation UNIX This product should be installed by the system administrator or someone having root access and sufficient technical knowledge to perform the tasks required Change to the pager directory cd usr spatch e Set execute permission on the file instsche chmod a x instsche Run the script instsche instsche The instsche process will also place one file in the usr bin directory of which you should be aware The schedule script allows access to the On Call Scheduling system from any other directory WIN95 NT Create a short cut to oncall exe in the spatch directory Be sure to use the fill path name NOTE Unless specifically stated otherwise all the data files used in this system contain binary data and are maintained interactively Please do not attempt to use a text editor to change these files as this will corrupt them and prevent the system from operating properly Operation UNIX To operate the system type schedule at the prompt This Script file will execute the interactive program which will allow you to access the On Call Scheduling databases NEVER operate the system by typing since this will create files with incorrect permission attributes WIN95 NT Click on the oncall exe short cut 58 Schedule Maintenance Schedule New Delete Version 1 2 The Schedule Maintenance form will appear when the program is executed
88. sions accordingly e Restart the daemons the paging system by typing dp and press RETURN You should be able to use the system If your software does not work properly call technical support 47 Event File Monitor Optional Feature 48 In addition to providing a facility for users to enter alphanumeric pages SPATCH also provides the capability for the computer to automatically alert key personnel of potentially harmful events For jobs that provide user hooks on exception events a command line page may be used to send the alert For applications which maintain an event log file instead we have provided a program sysmon that can monitor these files and alert the desired user when a message is added to the file The sysmon program was designed primarily for use with PowerChute software for the APC UPS but can be used with other applications that log critical events in a similar fashion The format of an event log file is a one line entry per event containing some header information followed by descriptive text Information describing the event files to monitor is provided by a parameter file named sysmon dat resident in the same directory with the sysmon program Each line in this file which may be maintained with a text editor has four parameters e event file name Fully qualified name of the text file to monitor e designator a short name to be displayed which indicated the file containing the message e su
89. specifies the maximum characters of the E Mail message which will be forwarded to pagers If a subscriber enters a size larger that this value the subscribers value will be ignored Subscribers can still set their individual max msg size parameter to sizes smaller than the global size Message Limit This parameter in the Global Configuration limits the number of messages which will be forwarded It is intended as a safeguard against flooding the paging terminal and running up the subscribers page counts in the event of a mail bomb attack or accidental flooding of the mailbox Each time a mailbox is queried the system counts the number of messages forwarded When this count exceeds the Message Limit subsequent messages are ignored If this parameter is set to zero no limit is enforced Filters This parameter allows you to specify text which when found in a line of the E Mail body will cause the specified number of lines to be omitted This mechanism is useful for preventing unwanted strings of characters from going to the pager Up to ten 15 filters may be specified Each filter has four values 70 Start The zero relative character offset where the search is to begin Size The number of characters from the offset to scan for the first character of the search text Lines The number of lines to skip including the present line if a match is found A value of 99 indicates that the remainder of the message is to be omitted A
90. ssage data To call the paging company s computer your computer must know the alpha access number This is the phone number of the computer s modem To obtain this number call the paging carrier and ask for the TAP alpha access number You may need to specify that you are using a computer program that uses the TAP protocol Since computers are capable of communicating at different speeds baud rates your computer must also know the baud rate that the other computer expects to use Paging companies have different limits on the size of the message they will allow you to send so your system will also need to know this limit for each paging company it will be calling Don t be bashful about calling the paging carrier to obtain this information When the connection is made your computer must tell the paging system which pager to send the message to This is done using the Pager ID Number PIN Each pager is identified by a unique PIN When obtaining this number beware Many paging companies use a different number for numeric and alphanumeric messaging If you are not sure of this number call your paging carrier Before you can page a subscriber with SPATCH you must enter the paging carrier information into the Carrier record and the information about the pager into the subscriber record The following form will help you assemble the information you need Each field marked with an asterisk is mandatory and should be completed If you are unsure call
91. sure that the TTY port is set OFF or DISABLED SPATCH must have exclusive use of the port If getty or ttymon is also using the port conflict will occur and the communications daemon pagercom will not function properly If you have not already done so create a directory for the paging programs and files 1 mkdir usr spatch Set the permissions for this directory to allow reading writing and execution by all users i e chmod a rwx usr spatch After you have prepared your site proceed as follows to install the software or contact us at our support number if you wish us to install it for you Ifyou haven t already done so sign on to the system as root and change to the directory you have set up to contain the paging software 1 usr spatch If you received a UNIX formatted diskette copy all files on the distribution diskette to this directory using the tar command 1 tar xvf dev rfd0 Ifyou received a DOS formatted diskette use the dos copy utility provided with your system to copy the files on the diskette to the paging directory or use a file transfer program to load the files from a PC Be sure to use a binary file transfer when copying the files After the 36 files have been copied to the paging directory use the tar command to unpack them 1 tar xvf lt file name gt NOTE The section Loading SPATCH from DOS Format Diskette provides instructions for some of the more popular operati
92. ted into an E Mail message and sent to the address specified in line 2 of the environment file usually the customer support address The administrative personnel receiving this message can then perform the necessary set up procedures New service data should be scrutinized very closely to insure its accuracy before entry into the paging system Implementation E Mail forwarding setup is accomplished using the pmail program from a terminal or telnet session End user maintenance is accomplished using interactive web forms with the pmailweb cgi program When a subscriber fills out and sends the Establish Service form the information is formatted into an E Mail message and sent to the address designated in the environment file usually the customer support address When this information is received perform the following steps 1 Check the carrier access number by dialing it to be sure it is answered by a modem If it is good set up the carrier record if it doesn t already exist in the paging system followed by the subscriber record Using the paging message entry screen send a test page to have them call you This will insure that the numbers provided are correct 2 Run the pmail program change the Login name to that of the user and enter the user information from the set up form Be sure to enter the name as it was set up in the paging system 3 Send the user an E Mail telling them how to access the pmailweb program from their web br
93. tem should be installed and tested first If you wish to evaluate other modules run the appropriate install script and configure that system as described in the section of the manual dealing with that feature UNIX versions of the interactive programs use TERMINFO CURSES so the TERM environmental variable must be set to correspond to the terminal or emulation in use Incorrect setting of the TERM variable will prevent the system from using the correct cursor movement commands and recognizing function keys Should you encounter difficulty or have any questions about the product please call technical support number on front of manual There is no charge except the phone call and you will avoid frustration Our staff carry pagers and will respond on a best effort basis on weekends and after hours The UNIX operating system does not require a special extension to the file name of an executable program If your target environment is WINDOWS you may assume that any executable file name without an extension or with the cgi extension will have an extension of exe 11 12 Paging System Version 4 0 Getting Started Overview The installation instructions are presented at the end of this chapter so you will be familiar with the screens which you will encounter and information required before beginning the installation process During the installation of the paging system you will need to enter three types of information System config
94. tenance responsibility Installation This product should be installed by the system administrator or someone having root access and sufficient technical knowledge to perform the tasks required Change to the pager directory usr spatch e Set execute permission on the file insecure chmod a x insecure e Run the script insecure insecure The insecure process will place a file in the usr bin directory of which you should be aware The spatchsecure script allows access to the secure program from any other directory NEVER execute the secure program directly This will create files with restrictive permissions and prevent other users from accessing the system If you must run secure directly enter the command umask 0 first to insure that file permissions set correctly NOTE Unless specifically stated otherwise all the data files used in this system contain binary data and are maintained interactively Please do not attempt to use a text editor to change these files as this will corrupt them and prevent the system from operating properly Operation Run the script spatchsecure You must be logged in as the Maintenance User the first time this program is run When the screen appears enter the Login name of the user whose access rights you wish to create or modify Users who have not been assigned access rights with this program will be denied use of the SPATCH programs The first set of attributes program access de
95. ter causes grand totals to be omitted from the reports This option is useful for reports sent to customers For in house reports you would probably use the r parameter to obtain grand totals Since configuration is performed separately the report process does not halt for operator input so it may be run as part of an automated job stream 52 The From To date range specified in configuration can be overridden at run time by adding From and optionally To dates following the r argument The format of these dates is mm dd yyyy If To date is omitted the current date is used in its place Ex callrpt r 4 15 1996 5 5 1996 Technical The callrpt program extracts data from the message history file created by Rolloff Msg function of the paging dispatch system To include all pages up to a cut off date perform a message roll off on the day following the cut off date All reports are written to file having the name callrpt Ist This file may be printed as you would print any other text file 53 Security Module Version 1 4 optional feature 54 Overview On a system with a large and or diverse user base it may be necessary to restrict access to some features of the system or deny access to the system entirely The secure program enables the system administrator to secure SPATCH paging and SPATCH Mail E Mail forwarding Authority to use the secure program can also be extended to select users allowing delegation of main
96. termines to which programs the user has access The next set of attributes Paging Files and Paging Reports allows or denies access to the respective items on the Files and Reports menus of the paging system E Mail Forwarding attributes allow or deny access to the respective menu items of the PMAIL system When a user other than the Maintenance User is authorized to use the secure program only attributes which are turned on YES may be modified The user may not change his her own security attributes When entry is complete move to the SAVE button and press RETURN to store the new settings To exit the screen without saving press ESCAPE 55 default set has been provided to speed the setup of rights for those who use the SPATCH system Set up a user named DEFAULT with the rights you will most often grant a user sure DEFAULT is upper case Each time a new users Login name is entered the default set will be used if no rights record is present for that user Those using the SPATCH system who do not have rights assigned will default to those defined in the DEFAULT set 56 On Call Scheduling Version 1 2 optional feature 57 Overview The On Call Scheduling module allows the paging system to automatically determine using the system date and time which subscriber to page from a user maintained schedule of On Call subscribers This feature is useful in any environment where On Call responsibilities are rotated among
97. to sleep between cycles If this field is set to less than 10 seconds the system will assume a value of 10 If you are using POP3 we recommend at least 300 5 minutes Maint Login Name Enter the Login name of the user authorized to access Global Configuration and the Chg User menu item Once this value is set only the designated user will be able to access this screen Mail Type You must select what kind of mailbox access technique to use You may select either UNIX to monitor standard UNIX style mailbox files or POP3 to monitor mailboxes through a POP3 mail server The system can only monitor one type of mailbox so care should be taken when setting this parameter UNIX style mailboxes must be the same host as SPATCH but can be processed efficiently since they are files which can be read directly POP3 style mailboxes do not to be the same host SPATCH will connect to respective mail server and query the mailbox for new mail This makes the process slower but more flexible WARNING When using the POP3 interface SPATCH must store the mailbox password for each subscriber in its database This is necessary to gain access to the mailbox Adequate security measures should be taken to insure that the SPATCH system files cannot be accessed by unauthorized individuals Max message size The Global Config screen allows the entry of a max message size for the E Mail forwarding system When this parameter is set it
98. umber If E Mail is being forwarded to a pager enter the subscriber name used in the SPATCH paging system to identify the pager You may enter a partial name to have the system search its database for matching entries If E Mail is being forwarded to a FAX program enter the phone number to dial If E Mail is being forwarded to a voice mail system enter the mailbox number Send To Pager The Body of a messages are sent to a pager If the Body is empty then the Subject will be sent If the Body and Subject are both empty no page is sent FAX Messages are passed to a FAX program for subsequent transmission Voice Mail Messages are passed to a voice mail program Notify Alpha Use this option to provide notification of E Mail to an alphanumeric pager When this option is selected only the From and Subject fields of the header are sent to the pager Notify Numeric Use this option to provide E Mail notification to a numeric pager The Code field specifies the four digit code to send to the subscriber to indicate the presence of selected E Mail 72 Code This field contains the four digit numeric code sent to the pager to indicate that selected E Mail has arrived Max Message Size of Body to Forward The value in this field specifies the number of characters from the body of the E Mail message that are sent to the pager If this field is left blank the system limit of 1500 characters is used This field is only used for al
99. uration values Paging company Carrier values and pager Subscriber values A work sheet is provided in this manual to help you gather the required information When filling in these values read the pages referring to the Configuration Screen Carrier Screen and Subscriber Screen On these pages you will find explanations of values required for each field in the form The system will prompt you for entry of the system configuration record one or more paging carrier record and one or more paging subscriber record the first time the interactive program is run These screens may also be accessed from the files menu during normal operation In addition to the information on the configuration work sheet the configuration screen will also present other system parameters with which you should be familiar prior to installing the system Please review this screen in the manual before attempting installation NOTE When setting up the Carrier entry we recommend that the baud rate be set at 300 unless the carrier specifically tells you it can not support this speed in which case you should use 1200 baud While many carriers support higher rates they usually do so using a speed buffering modem connected to a serial port set to 300 baud This will cause buffer overflow or time out problems with longer messages How It Works To send an alphanumeric page your computer must use a modem to connect to the paging company s computer and then transfer the me
100. uxury of a 24 hour help desk and current U S law prevents employers from chaining their employees to their home terminals the ability to cancel an alarm via a Touch Tone phone is the obvious alternative The On Call person calls a phone number with a converter attached enters a password security you know and the alarm code Since the DIMF ASCII converter purchased separately selected for this implementation has a limited IVR Interactive Voice Response capability SPATCH can prompt for each entry and respond with error and confirmation messages When the converter is called the caller must wait for the prompt message to finish before entering digits Each message segment is five seconds long and the receiver is not enabled until the segment has ended If the caller does not make an entry within ten seconds the IVR module will terminate the call Program Operation Alarm Module This program is the interface to the alarm file alarm dat When an Echelon Page is initiated alarm is called by the paging system and adds the alarm message to the alarm file If this is the first instance of the program it turns into a daemon and monitors the alarm file maintaining the interval timers and initiates pages to the members of the group When there are no outstanding alarms the daemon terminates The acancel script provides a user interface to alarm With this mechanism the program can produce reports or cancel alarms Th
101. w E Mail messages for subscribers who have activated the forwarding service and forwards those messages that match the specified selection parameters Overview The SPATCH MAIL system is totally passive and does not require any special interface to the existing mail system It works by monitoring the mailbox files of users who have activated the service When a new message is detected it is compared to the selection parameters defined by the user If the forwarding conditions are met the body of the message is sent to the SPATCH paging system for transmission to the pager The user may specify how many characters of the message are to be sent Space compression is applied to the body before transmission The mailbox is not modified in any way messages forwarded to the pager remain in the mailbox and may be read by the user at a later time Messages which have already been read will not be considered for forwarding The E Mail forwarding system consists of two programs e configuration module used to define system parameters specify message selection parameters and activate or suspend forwarding monitor module pmsmon which monitors the subscriber s mailbox and sends selected messages to the subscriber s pager using the SPATCH paging software already installed on the system Installation UNIX NOTE If you will be monitoring UNIX mailbox files then he SPATCH paging software must be installed on the processor wh
102. way rws x x 1 hydeco users 336192 Nov 23 19 53 90 Remote SPATCH optional feature 91 The remote SPATCH utility consists of two programs e host program which resides the SPATCH server and receives pages ppclient remote client which resides on other hosts and sends pages Setup The pphost pphost exe on WIN95 NT program must be installed in the same directory as the other SPATCH programs It requires a configuration file which tells it what port to listen on The file is a comma delimited text file containing one record The record has two fields host name port For example the server pphost side configuration file would look like this localhost 1068 The server program ignores the host name and uses only the port number The configuration file is named pphost dat Its name is derived from the name of the program so if you change the name of the program you must change the name of the config file to match The ppclient ppclient exe on WIN95 NT should be installed in its own directory on the remote system It required two additional files in the same directory to operate sysmsg dat and ppclient dat The sysmsg dat is obtained from the spatch directory The configuration file ppclient dat follows the same format as for pphost dat except the host name is the name of the host where the pphost program is running The port number is the same as the one defined for the server pphost The

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