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DIRECTV® BUSINESS VIEWING PACKAGES and RATES

1. 1 Write a Demand for Arbitration The demand must include a description of the Claim and the amount of damages sought to be recovered You can find a copy of a Demand for Arbitration at www jamsadr com 2 Send three copies of the Demand for Arbitration plus the appropriate filing fee to JAMS 500 North State College Blvd Suite 600 Orange CA 92868 1 800 352 5267 3 Send one copy of the demand for arbitration to the other party c Special Rules i In the arbitration proceeding the arbitrator has no authority to make errors of law and any award may be challenged if the arbitrator does so Otherwise the arbitrator s decision is final and binding on all parties and may be enforced in any federal or state court that has jurisdiction ii Neither you nor we shall be entitled to join or consolidate claims in arbitration by or against other individuals or entities or arbitrate any claim as a representative member of a class or in a private attorney general capacity Accordingly you and we agree that the JAMS Class Action Procedures do not apply to our arbitration A court may sever any portion of Section 9 that it finds to be unenforceable except for the prohibition on class representative and private attorney general arbitration d Exceptions Notwithstanding the foregoing i any Claim based on Section 1 h above and ii any dispute involving a violation of the Communications Act of 1934 47 U S C 605 or the Digital Mi
2. Dance Dance Modern Workout Rock Full Metal Jacket Standards Silver Screen Dance Retro Disco Oldies 60 s Revolution Rock Hair Guitar Standards Singers Songwriters Dance SubTerranean Oldies 70 s Hits Rock Ink d Tranquility Familiar Favorites Oldies 80 s Hits Rock Reality Bites Urban Classic R amp B Folk Folk Rock Oldies Malt Shop Oldies Rock Soft Hits Urban Hot Jamz Hip Hop Great Standards Piano Rock Spike t Urban Hype t Urban Old School Funk Urban Silky Soul Urban The Boombox t tContains explicit lyrics Pop Adult Contemporary 90 s Hits Pop Adult Contemporary Adult Contemoprary Pop Adult Contemporary Hottest Hits Monthly Fee 37 99 Sonic Tap Carnaval Brasileiro Sonic Tap Fiesta Tropical Sonic Tap Hurbano Annual Fee 455 88 Groove Lounge Health amp Fitness New Age Health amp Fitness Zen INTERNATIONAL A LA CARTE PACKAGES Spanish A La Carte Packages 45 Channels En Espanol TM NewA La Carte package with over 45 valuable Spanish language channels The perfect compliment to any base package Service automatically renews Requires DIRECTV Multi Satellite System Estudio5 Nat Geo Mundo FOROtv NTN24 FOX Deportes Nuestra Tele FOX Life Pasiones GolTV Per M gico History en Espa ol Regional Music TV MegaTV SUR Per Mexicanal Telecentro mun2 Tel fe TVE 44 99 Annual Fee 539 88 AM RICAS PLUS Caracol TV Cine Estelar Cinelatino Cine Nostalgia
3. Number of TVs receivers Full Legal Name of Customer Operating Name if any Service Address Name of Contact at Service Address Email Address Phone Number Fax Number Mailing Address if different Name of Contact at Mailing Address Email Address Phone Number Fax Number Credit Card Number Expiration Security Code Legal Structure of Customer _ Corporation L LLC L Partnership L Sole Proprietor L Government L Other State of organization incorporation principal place of business state of principal residence Federal Tax ID Tax Exempt L Yes L No Dealer Name Dealer PROGRAMMING SELECTION amp TERMS AND CONDITIONS Select the Services Customer wishes to order by checking the appropriate boxes on the Business Viewing Order Schedule attached hereto DIRECTV SERVICE WILL BE PROVIDED AT THE RATES SET FORTH ON THE COMMERCIAL RATE CARD IN EFFECT FROM TIME TO TIME THE RATE CARD WHICH MEANS ALL PRICES CONTAINED ON THE ATTACHED SCHEDULE ARE SUBJECT TO CHANGE EVEN THOUGH YOU MAY BE AGREEING TO A COMMITMENT PERIOD IN OTHER WORDS THE ACTUAL RATES WILL INCREASE IF THE RATE ON THE RATE CARD INCREASES BUT ANY DISCOUNT S YOU RECEIVE WILL STILL APPLY SUBJECT TO ANY EARLY CANCELLATION FEES IN THE EVENT YOU FAIL TO FULFILL YOUR COMMITMENT PERIOD PROGRAMMING COMMITMENT The attached Business Viewing Order Schedule contains details concernin
4. beIN Sport National Geographic Disney CNN Food Network Asia and i Cable Service eran eee ies Monthly Fee 34 99 Annual Fee 419 88 KoreanDirect Includes ten of the leading Korean channels YTN Korea s first 24 hour news network CTS EBS KBS World MBC MBC Every1 MBN Plus SBS SBS Plus offers exclusive Korean AFC soccer games TAN TV and National Geographic Channel Korea Plus the number one Korean radio station in the United States Radio Korea Audio only Requires 36 international dish and capable receiver Service automatically renews Monthly Fee 31 99 Annual Fee 383 88 MandarinDirect III Features Charming China Phoenix InfoNews Phoenix North American Chinese Channel and CTI Zhong Tian delivering inde pendent financial news and current affairs in Mandarin Chinese 24 hours a day Tai Seng Sat TV and CCTV4 Requires 36 international dish and capable re ceiver Service automatically renews Monthly Fee 21 99 Annual Fee 263 88 DIRECTV Services that you subscribe to on a periodic basis may be renewed automatically provided we continue to carry the Service unless you contact DIRECTV Customer Service to cancel the Services Blackout restrictions and other conditions apply to sports programming All programming and pricing subject to change HD Number of HD channels varies based on package selection RSN HD feed varies by territory
5. cancel your Service you may be charged a fee as described in Section 2 Requesting Access Cards on behalf of other persons or for purposes other than lawful viewing of DIRECTV Service is prohibited Access Cards are the exclusive property of DIRECTV If you wish to transfer your license to use the Access Cards as part of a sale of your commercial establishment you must contact DIRECTV immediately and obtain DIRECTV s approval of the transfer in accordance with Section 10 c below e Phone or Internet Connections For optimal performance of your Receiving Equipment including ordering with your remote control or receiving certain Services your Receiving Equipment must be directly connected to the same land based telephone line or internet connection If you enable Service on additional TVs depending on the establishment type you may purchase a separate subscription for each additional TV or if your Receiving Equipment is continuously connected to the same land based telephone line or internet connection we can charge you only the fee amount described in Section 2 You agree to provide true and accurate information about the location of your Receiving Equipment If it is determined that the Receiving Equipment is not at the service address identified on your account we may disconnect the Receiving Equipment or charge you the full programming subscription price for the Receiving Equipment f Music Services Any music services including package
6. international dish and capable receiver Service automatically renews Monthly Fee 27 99 Annual Fee 335 88 VietDirect Plus Offers SBTN the first 24 hour Vietnamese programming network originated in America VHN TV dedicated to education and aware ness featuring Vietnamese customs and traditions and a variety of programs HONVIETV Little Saigon Radio Tai Seng Vietnam Vien Thao VietFace TViet Network Requires 36 international dish and capable receiver Service automatically renews Monthly Fee 24 99 Annual Fee 299 88 BONUS Channels Designed specifically for an international audience these channels are included with any International package MHz Worldview CCTV 9 and INCTV DIRECTV Services that you subscribe to on a periodic basis may be renewed automatically provided we continue to carry the Service unless you contact DIRECTV Customer Service to cancel the Services Blackout restrictions and other conditions apply to sports programming All programming and pricing subject to change Page 6 Effective 2 5 15 DIRECTV TERMS OF SERVICE FOR BUSINESS VIEWING CUSTOMERS Effective for accounts activated on or after February 5 2015 until replaced by DIRECTV DIRECTV FOR BUSINESS BUSINESS VIEWING ESTABLISHMENT INFORMATION DIRECTV Account Number Commercial Establishment Type Business Viewing Bill to _ Service Address J Mailing Address EVO FCO
7. Discovery en Espa ol Discovery Familia Ecuador TV Ecuavisa Internacional MegaTV mun2 Nuestra Tele Per M gico Regional Music TV SUR Peru TeleCentro Telefe Telemundo TVE TV Chile Television Dominicana TV Venezuela TVE UniMas 4 WAPA America Monthly Fee MEXICO PLUS azteca Am rica Cine Estelar Cine Nostalgia Discovery en Espa ol Discovery Familia MegaTV M xicanal Canal 22 Mexico Internacional Estudio5 Tr3s mun2 Regional Music TV TeleCentro Telemundo Television Dominicana UniMas Telemundo East Telemundo West 1 Television Dominicana Tr3s TV Chile TV Colombia TV Mexico TV Venezuela TyC Sports UniMas 4 Univision Deportes 4 Univision East Univision tlnovelas Univision West ViendoMovies WAPA America Azteca America Bandamax beIN SPORTS en Espa ol 4 Canal 22 Mexico CANAL ONCE Caracol TV Centroamerica TV Cine Estelar Cinelatino Cine Nostalgia CNN en Espa ol Customer Information De Pelicula De Pelicula Clasico Discovery en Espanol Discovery Familia Ecuavisa Internacional ESPN Deportes Monthly Fee Monthly Fee DIRECTV DEPORTES beiN SPORTS en Espa ol ESPN Deportes GoITV TyC Sports Univision Deportes Network Monthly Fee ChineseDirect The best in Cantonese Mandarin and English programming CTI Zong Tian CCTV 4 Phoenix NA Charming China CCTV News Tai Seng Entertainment 88 TV 88 Films NBA TV MLB Network
8. EARLY DISCONNECT THE REMAINING BALANCE OF NHL CENTER ICE WILL BE CHARGED TO CUSTOMERS ACCOUNT LIMIT ONE NHL CENTER ICE PROMOTIONAL OFFER PER ACCOUNT NHL CENTER ICE will automatically continue provided DIRECTV carries this service unless the customer calls 1 866 771 1523 to cancel prior to the start of the season Programming pricing terms and conditions subject to change at any time NHL the NHL Shield Center Ice The Game Lives Where You Do and the Center Ice logo are trademarks of the National Hockey League All NHL logos and marks are the property of the NHL and may not be reproduced without the prior written consent of NHL Enterprises L P ONHL 2015 ESPN FULL COURT PROGRAMMING BILL CREDIT OFFER To receive ESPN FULL COURT a DIRECTV commercial subscription to a base programming package is required Customers must order by 2 15 15 and activate by 3 19 15 to be eligible for the 1 Pay option IN THE EVENT OF EARLY DISCONNECT THE REMAINING BALANCE OF ESPN FULL COURT WILL BE CHARGED TO CUSTOMERS ACCOUNT 24 month base programming agreement required Pricing is commercial Taxes not included Receipt of DIRECTV programming subject to terms of DIRECTV Commercial Customer Viewing Agreement copy provided with new customer information packet ESPN FULL COURT will automatically continue provided DIRECTV carries this service unless the customer calls 1 877 561 3257 to cancel prior to the start of the season Season start and end dates subject to change Progra
9. Page 5 Effective 2 5 15 INTERNATIONAL PROGRAMMING CONT DIRECTV Business Viewing Packages and Rates Cont RTR Planeta This channel features cultural programming news sports feature films and documentaries and delivers them to all Russian speaking people around the world Requires 36 international dish and capable receiver Service automatically renews Monthly Fee 19 99 Annual Fee 239 88 RussianDirect Offers an exciting mix of news movies sports talk and more to keep you connected to Russian culture including Channel One Russia Worldwide C1RW Dom Kino Muzyka Pervogo TV Nanny and Vremya Retro Channel Requires 36 international dish and capable receiver Service automatically renews Monthly Fee 34 99 Annual Fee 419 88 RussianDirect Il Get the best programming for every age group including Channel One Dom Kino NTV America NTVA NEW Muzyka Pervogo RTR Planeta Rossiya 24 RTVi TV Nanny and Vremya Requires 36 international dish and capable receiver Service automatically renews Monthly Fee 40 99 Annual Fee 491 88 TFCDirect Offers the best in Filipino television and radio including news movies talk shows sports regional programming and more Includes ABS CBN News Channel Cinema One Global MOR 101 9 radio DZMM Radio Patrol The Filipino Channel Pinoy Central TV and MYX music channel Requires 36
10. Shorts Smithsonian Channel 4 Hallmark Movie Channel 4 Palladia Sony Movie Channel Universal 4 HDNet Movies Monthly Fee 4 99 Annual Fee 59 88 Local Channels P Local networks are now available in most metropolitan areas Service automatically renews For local channels availability by ZIP code call customer service at 888 200 4388 or visit DIRECTV com local Monthly Fee 5 00 Annual Fee 5 60 00 PBS This channel features many popular programs such as NOVA Antiques Roadshow ExxonMobil Masterpiece Theatre and Mystery PBS is available to those living outside the DIRECTV Local Channel availability area Service automatically renews Monthly Fee 1 70 DIRECTV Services that you subscribe to on a periodic basis may be renewed automatically provided we continue to carry the Service unless you contact DIRECTV Customer Service to cancel the Services Blackout restrictions and other conditions apply to sports programming All programming and pricing subject to change HD Number of HD channels varies based on package selec tion RSN HD feed varies by territory Local HD channels vary by territory ttSeasonal sports subscription s will automatically continue each season provided DIRECTV car ries this service unless customer calls to cancel prior to the start of the season Page 4 Effective 2 5 15 SPECIALTY PROGRAMMING CONT DIRECTV Business Viewing
11. WILL BE LEGALLY BINDING CONTACTING DIRECTV You may contact us 24 hours a day any day of the year by sending an e mail to DIRECTV com CommercialEmail or commercialcontracts directv com or by writing to Notices and Mail Payments DIRECTV LLC DIRECTV LLC Business Service Center Commercial Account Payments P O Box 5392 P O Box 60036 Miami FL 33152 5392 Los Angeles CA 90060 0036 You can also call our DIRECTV Business Service Center at 1 888 200 4388 If your bill for DIRECTV Service comes from a party other than DIRECTV please use the contact information provided on your bill for any questions about your DIRECTV Service Thank you for choosing DIRECTV DIRECTV and its affiliates subsidiaries and employees defined here collectively as DIRECTV and referred to as DIRECTV or we provide digital satellite entertainment programming and services referred to collectively as Service to commercial establishments located within the United States We do not provide and you may not receive or use Service at an address or location outside of the United States When referring to you herein you your or Customer means the entity that owns the commercial establishment receiving the Service and or the entity that is responsible for the payment of fees and charges to DIRECTV CUSTOMER AGREEMENT 1 OUR SERVICE These are the terms on which we will provide you Service a Program Choices and Receivin
12. any fee based or other programs e Exhibition and Music Rights WE SHALL HAVE NO LIABILITY TO ANY PERSON OR ENTITY DUE TO OR BASED ON THE CONTENT OR YOUR EXHIBITION OF ANY OF THE PROGRAMMING OR OTHER SERVICES PROVIDED BY US INCLUDING BUT NOT LIMITED TO LIABILITY FOR THE PAYMENT OF ANY REQUIRED MUSIC LICENSE FEES IF YOU WISH TO PLAY MUSIC OTHER THAN MUSIC SERVICES PROVIDED BY DIRECTV AS PART OF A PACKAGED MUSIC CHANNEL SERVICE AND DISPLAYED IN ACCORDANCE WITH OUR RULES OF USE INCLUDING MUSIC INCLUDED WITHIN TELEVISION PROGRAMMING OR ADVERTISING IN YOUR COMMERCIAL ESTABLISHMENT YOU ARE RESPONSIBLE FOR ALL REQUIRED MUSIC LICENSE FEES f Indemnification YOU AGREE TO INDEMNIFY DEFEND AND HOLD DIRECTV ITS OFFICERS EMPLOYEES AGENTS AND REPRESENTATIVES HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS DAMAGES LIABILITIES EXPENSES INCLUDING REASONABLE ATTORNEYS FEES AND COSTS OF LITIGATION LOSSES JUDGMENTS AND ASSESSMENTS OF ANY KIND WHATSOEVER DIRECTLY OR INDIRECTLY RESULTING FROM YOUR BREACH OF ANY OF YOUR OBLIGATIONS UNDER THIS AGREEMENT 9 RESOLVING DISPUTES In order to expedite and control the cost of disputes you and we agree that any legal or equitable claim relating to this Agreement any addendum or your Service referred to as a Claim will be resolved as follows a Informal Resolution We will first try to resolve any Claim informally Accordingly neither of us may start a formal proceeding except for Claims
13. contained on the Business Viewing Order Schedule the terms of this Agreement will control and govern INTEGRATION The terms and conditions of the Commercial Customer Agreement as amended by DIRECTV from time to time are integrated into this Agreement To the extent of any specific conflict with the Commercial Customer Agreement the terms and conditions of this National Account Agreement will control The Commercial Customer Agreement is available at www directv com CUSTOMER SIGNATURE CUSTOMER AGREES TO THESE TERMS INCLUDING EACH OF THE SCHEDULES ATTACHED HERETO THESE TERMS ARE NOT BINDING ON DIRECTV UNTIL ACTIVATION IF YOU RECEIVE A DISCOUNT SUBSIDY AS PART OF YOUR SUBSCRIPTION AND YOU DO NOT COMPLETE YOUR COMMITMENT PERIOD EARLY CANCELLATION FEES MAY APPLY Legal Name of Customer Name of Person Signing Operating Name Print Title Date Phone Signature DEALER WILL RETAIN A COPY OF SIGNED AGREEMENT AND MAKE AVAILABLE UPON DIRECTV S REQUEST 67838v1 Q1 FORM 2 5 15 DIRECTV TERMS OF SERVICE FOR BUSINESS VIEWING CUSTOMERS February 5 2015 BUSINESS VIEWING ORDER SCHEDULE Select the Services Customer wishes to order by checking the appropriate boxes below and printing the packages in the below Summary Section For programming not listed under the Offer Section enter the Service price for each selection using the Commercial Rate Card PROGRAMMING SERVICE SUMMARY Programmi
14. may be renewed automatically provided we continue to carry the Service unless you contact DIRECTV Customer Service to cancel the Services Blackout restrictions and other conditions apply to sports programming All programming and pricing subject to change HD Number of HD channels varies based on package selection RSN HD feed varies by territory tHD equipment and HD Access required To access DIRECTV HD programming HD equipment is required Number of HD channels varies by package selection For full Mix Channel and interactive functionality a D10 or later model interactive DIRECTV Receiver is required Access to channels depends on program ming package Local channels eligibility based on service address Not all networks available in all markets REGIONAL SPORTS FEE Regional Sports Fee applicable for BUSINESS CHOICE subscribers in select ZIP codes where DIRECTV is contractually obligated to distribute multiple Regional Sports Network a fee of 3 99 mo for 2 3 RSN s and 7 99 mo for 4 RSN will apply Page 2 Effective 2 5 15 BASE PACKAGES CONT DIRECTV Business Viewing Packages and Rates Cont 30 canas COMMERCIAL BASIC AUDIENCE Daystar HSN QVC Plus AXS TV HD only Enlace INSP ShopHQ BabyFirstTVt EWTN Jewelry Television TCT Network BYUtv Free Speech TVt Jewish Life Televisiont Trinity Broadcasting Network TBN CANAL ONCE GEB Americat Link TV Vme Church Channel GOD TVt NASA TVt Velocity HD only C SPAN HITN
15. that program visit www directv com for information If you choose to provide an e mail or other electronic address on your account you acknowledge and consent to receive business and informational messages relating to your Service at the address including collections messages and that such address is your private address and is not accessible or viewable by any other person c Online Access If you have an online account with DIRECTV you are responsible for maintaining the confidentiality of the password and account e mail address used for any online billing and account maintenance at www directv com and are fully responsible for all activities that occur under your password and account You agree to i keep your e mail address and password confidential and not share them with anyone else ii immediately notify DIRECTV of any unauthorized use of your password and account or other breach of security and iii use only your e mail address and password to log into www directv com 4 CHANGES IN CONTRACT TERMS We reserve the right to change the terms and conditions on which we offer Service If we make any such changes we will send you a copy of your new Commercial Customer Agreement containing its effective date You always have the right to cancel your Service in whole or in part at any time and you may do so if you do not accept any such changed terms or conditions See Sections 5 b d and e below If you elect not to cancel your Ser
16. that you are in breach of any of these rules for use or of your obligations under this Agreement we may immediately inactivate any or all Services provided to you If Services to you are so inactivated in addition to the indemnification obligations described below you are still responsible for payment of all outstanding balances accrued through the date of inactivation n Modifications Unless authorized by DIRECTV in writing through a DIRECTV subscription service you agree that all Services will be exhibited in entirety in original form and as provided by us without any modifications additions including the addition of a crawl line or deletions to any of the Services o DIRECTV Marks You may not use any of our Marks without our prior written consent Marks means any trademarks symbols logos etc whether owned by DIRECTV or a third party s that are used in connection with or are otherwise associated with the Services 2 PAYMENT In return for receiving our Service you promise to pay us as follows a Programming You will pay in advance at our rates in effect at the time for all Service ordered by you or anyone who uses your Receiving Equipment with or without your permission until the Service is canceled If the Service is part of an offer through which you receive credits offsetting all or part of the Service price such credits are also paid in advance If you cancel the Service you are no longer entitled to receive
17. the credits and we reserve the right to recoup pre paid credits The outstanding balance is due in full each month To establish service you were required to provide a credit card You may use this or another credit or debit card to establish recurring payments See Section 5 e regarding payment upon cancellation We may in our discretion accept partial payments which will be applied to the oldest outstanding statement No payment in full notation or other restrictive endorsement written on your payments will restrict our ability to collect all amounts owing to us If you do not pay your statements on time we may reduce your Service to a minimum service level at our rates in effect at the time restrict the availability or renewability of your Service options require immediate payment for Services ordered or deactivate your Service b Taxes You will pay all state and local taxes or other governmental fees and charges if any which are assessed including any such taxes fees or charges assessed against discounted fees or service credits c Administrative Fees To control the basic charges which apply to all customers we may charge fees that arise in specific circumstances only to those customers responsible for them DIRECTV reserves the right to modify these fees or charge additional fees In addition to other fees we may charge you a fee as set forth on the rate card if applicable for each additional DIRECTV Receiver Genie Mini
18. the extent allowed under the fair use provisions of the U S copyright laws or comparable provisions of foreign laws You agree that DIRECTV will have no liability to you or anyone else who uses your DIRECTV DVR Service with regard to any Third Party Content DIRECTV may at its discretion from time to time change add or remove features of the DIRECTV DVR Service or change the service fee for DIRECTV DVR Service We may use local telephone calls to provide the DIRECTV DVR Service You are responsible for such telephone charges and acknowledge and agree that you shall be solely responsible for all disputes with any telephone company related to the same The Receiving Equipment incorporates software which is owned by DIRECTV or its third party licensors the Software Before using the Receiving Equipment or activating the DIRECTV DVR Service please read the terms and conditions for use of the Software If you do not agree to these terms you may not use the Receiving Equipment and may not activate the DIRECTV DVR Service and should immediately return the Receiving Equipment to DIRECTV or your supplier These terms also apply to any modifications updates or supplements to the software provided to you Below is a summary of the terms of the Software license A complete text of the terms and conditions for use of the Software is located in the user manual and at www directv com a License Grant and Conditions DIRECTV grants you a non exclusiv
19. weekend busi ness grow Get the biggest selection of games available anywhere throughout the regular season Up to 200 games during the season that s 17 weeks of action Features every game in high definition HD Includes NFL SUNDAY TICKET RED ZONE CHANNEL GameMix and Short Cuts REMEMBER HD access HDTV triple LNB multi sat dish required interactive receiver required for full GameMix functionality Local blackout rules apply Package is non refundable Service automatically renews tt 2015 Early Bird New Customer Rate 519 75 Available to new subscribers who did not take NFL SUNDAY TICKET in prior season 5 pay monthly payment option is available MLB EN MLB EXTRA INNINGS Great out of market pro baseball coverage Give your customers the games they want to see up to 80 games a week during the regular season Watch 8 games live at the same time with Game Mix NINGS With HD Access you will receive games in HD Package is non refundable Service automatically renews tT 2015 New Customer Rate 636 00 Available to new subscribers who did not take MLB EXTRA INNINGS in prior season 3 pay and 5 pay monthly payment options available DIRECTV Services that you subscribe to on a periodic basis may be renewed automatically provided we continue to carry the Service unless you contact DIRECTV Customer Service to cancel the Services Blackout restrictions and other conditions apply to sports programming All programming and
20. where available Promotional rates based on bill credits applied in months 2 through 13 of your monthly subscription Additional receiver fees apply Final price does not include applicable state sales tax Additional 10 00 mo credit for 12 months after signing up for Auto Bill Pay and with activation of the BUSINESS SELECT PACK package or above excludes COMMERCIAL BASIC Additional 5 00 mo credit for 12 months after signing up for Auto Bill Pay and with activation of the COMMERCIAL BASIC with International add on package 24 month agreement required To access DIRECTV HD programming HD equipment is required Number of HD channels varies by package Applicable taxes will be added monthly to your account Multi satellite equipment may be required 67838v1 Q1 FORM 2 5 15 SonicTap Music Channels Offer Yes would like to receive SonicTap Music Channels FREE for three months o By checking this box agree to activate BUSINESS SELECT PACK or above including local channels where available without interruption for twenty four 24 consecutive months in order to receive SonicTap Music Channels free for 3 months understand that in the fourth month my SonicTap Music Channels will continue at the then prevailing rate of 37 99 mo NBA LEAGUE PASS Mid Season Starting at 99 99 Programming Offer oO NBA LEAGUE PASS 99 99 mid season 1 pay Promotional Offer If ordered by 3 15 15 and activated by 4 15 15 you ag
21. Client s and or Enabled TV authorized to receive the same programming Each DIRECTV Receiver Genie Mini Client s and Enabled TV must be located at the same service address as the initial DIRECTV Receiver and you must meet the qualifications specified in Section 1 e We reserve the right to limit the number of the DIRECTV Receiver Genie Mini Client s and or Enabled TVs that you may use and to establish rules for such use If we charge late fees late fees are not an interest charge finance charge time price differential or other such charge or payment of a similar nature d Billing Statements Subject to any third party billing relationship if you receive your bill from DIRECTV we will send you a statement for each billing cycle usually once every 30 days unless you have a zero or nominal balance due or a nominal credit balance on your account at the end of a billing cycle If you receive your bill from a DIRECTV dealer please speak with them regarding payments and timing of payments Statements from DIRECTV will show 1 payments credits purchases and any other charges to your account 2 the amount you owe us and 3 the payment due date e Questions About Your Statement If you think your statement is incorrect or if you need more information about it contact us immediately We will try to resolve any complaints you have as promptly as we can You must contact us within 60 days of receiving the statement in question Undisputed port
22. Establishment Other Commercial Establishments and Customers If your business or establishment or location does not meet the qualification for Public Viewing Establishment Business Viewing Establishment or Private Viewing Establishment but you still wish to receive the Service you may qualify for other types of commercial establishment services subject to additional terms to be agreed to in connection with this Agreement If you agree to such additional terms you represent warrant acknowledge and agree that the Services will only be displayed as permitted under such terms b Contact Information You agree to provide true accurate current and complete contact information about your commercial establishment and maintain and promptly update your contact information to keep it true accurate and complete With regard to all telephone numbers including cellular numbers you choose to provide on your account you acknowledge and consent to receive business and informational calls relating to your Service to such numbers including collections calls You agree such calls may be pre recorded messages or placed with an automatic telephone dialing system In addition you agree that we may send non marketing service or account related text messages to cellular phone numbers provided on your account Carrier message and data rates may apply but on some text message programs you may opt out of a text message program by replying stop to a message from
23. GES OR FOR ANY CLAIM BY A THIRD PARTY Some states or jurisdictions do not allow the exclusion or limitation of incidental consequential or special damages so the above limitations may not apply to you g Additional Information DIRECTV s licensors and suppliers shall be third party beneficiaries of these license terms as applicable Certain additional terms and information for the Software and certain third party software including the text of licenses applicable to any free open source and other similar software that may be included in the Software may be found in the DIRECTV website located at www directv com and the GNU website located at www gnu org h Third Party Beneficiary DIRECTV and you expressly acknowledge and agree that TiVo Inc a Delaware corporation with its principal place of business at 2160 Gold Street Alviso CA 95002 is an intended third party beneficiary of this license agreement as it relates to TiVo software that may be contained in the Receiving Equipment These license provisions are made expressly for the benefit of TiVo and are enforceable by TiVo in addition to DIRECTV 8 LIMITS ON OUR RESPONSIBILITY a Service Interruptions Service may be interrupted from time to time for a variety of reasons We are not responsible for any interruptions of Service that occur due to acts of God power failure or any other cause beyond our reasonable control However because we value our customers for an interruption of
24. NTERTAINMENT PACK PROGRAMMING BILL CREDIT OFFER Purchase of 24 consecutive months of BUSINESS ENTERTAINMENT and Local Channels packages regularly 74 99 mo includes Local Channels if available in your market BUSINESS ENTERTAINEMENT of 59 99 mo and TECHNOLOGY FEE 15 00mo Additional receiver fees apply of 6 50 mo For 1 through 9 receivers 4 mo for the 10 through 21 receivers 2 mo for 22 and beyond receivers Upon DIRECTV System activation beginning in the second month DIRECTV will begin to credit the new BUSINESS ENTERTAINMENT customer s account for 12 consecutive months in the amount of 15 00 mo for the BUSINESS ENTERTAINMENT and Local Channels packages plus an additional 10 00 mo when customer activates and maintains the BUSINESS SELECT Pack or higher and enrolls in Auto Bill Pay for 12 months with credit card at the point of sale BUSINESS SELECT PACK PROGRAMMING BILL CREDIT OFFER Purchase of 24 consecutive months of BUSINESS SELECT PACK regularly 54 99 mo includes local channels BUSINESS SELECT 39 99 mo and TECHNOLOGY FEE for 34 00mo Additional receiver fees apply of 6 50 mo For 1 through 9 receivers 4 mo for the 10 through 21 receivers 2 mo for 22 and beyond receivers Upon DIRECTV System activation and beginning in the second month DIRECTV will begin to credit the new customer s account for 12 consecutive months in the amount of 15 mo for the BUSINESS SELECT Pack and Local Channels packages plus an add
25. Packages and Rates Cont SonicTap Music Channels No commercials no DJ interruptions Kickin Country Smooth Soul Rock n Roll Latin rhythms With over 80 music channels from a wide array of genres there s a beat for every business with SonicTap music Requires Multi Satellite System Service automatically renews Alternative Coffeehouse Rock Alternative Flashback New Wave Bluegrass Bluegrass Classic Rock Workout Classic Rock Classic Hits Blend Classical Light Classical Classical Symphonic Country Hit Country Country Honky Tonk Tavern Country Modern Country Holiday amp Happenings Instrumental Beautiful Instrumentals International Reggae Irish Italian Bistro Blend Italian Contemporary Jazz Jazz Big Band Swing Jazz Classic Jazz Vocal Band Jazz Smooth Jazz Pop Adult Contemporary Love Songs Sonic Tap Latin Hits Pop Adult Contemporary Y2K Hits Pop Adult Today s Hits PUMP Rat Pack Religious Gospel Glory Religious Hallelujah Religious The Spirit Rock Adult Alternative Rock Alternative Sonic Tap Latin Jazz Sonic Tap Mariachi Sonic Tap Music of the Americas Sonic Tap Regional Mexican Sonic Tap Rock en Espanol Sonic Tap Salsa Specialty 8 Tracks Specialty Be Tween Specialty Blues Country Red Rock and Blues Latin Bailamos Rock Classic Rock Specialty The Playground Country Traditional Country Metro Blend Rock College Rock Standards Showtunes
26. Shopping Network AUDIENCE D Disney Junior 4 Jewelry Television Son Life Broadcasting Network AXS TV HD only Disney XD Jewish Life Television Spike BabyFirstTVt Eiro Lifetime Syfy BBC America Enlace Link TV TBS P BET ESPN Liquidation Channel TCM 19 Bloomberg TV P ESPN2 1 MAVTV TCT Network Bravo EWTN MSNBC 4 TeenNick BYUtv Food Network 4 MTV P TLC CANAL ONCE FOX News Channel MTV2 D TNT 4 Cartoon Network East 4 Free Speech TVt NASA TVt Trinity Broadcasting Network TBN Cartoon Network West FX e National Geographic Channel truTV 4 CCTV News Galavisi n P Nick Jr TV Land Celebrity Shopping Network GEB Americat Nickelodeon Nick at Nite East Univision East Church Channel GEM Shopping Network Nickelodeon Nick at Nite West USA Network CMT 4 GOD TVt NRB Velocity HD only 4 CNBC 1 Hallmark Channel Ovation P VH1 He CNN Hallmark Movies amp Mysteries HD pivot Vme Comedy Central 4 only Pursuit Channel WeatherNation P C SPAN HGTV 1 QVC HP The Word Network C SPAN2 HISTORY 1 QVC Plus World Harvest Television WHT CTN HITN TV ReelzChannel 4 Plus Local Channels where available Monthly Fee 74 99 Annual Fee 899 88 80 BUSINESS SELECT PACK Channels A amp E D DIRECTV CINEMA Screening INSP Shopping Network ABC Family Room Investigation Discovery Son Life Broadcasting Network America s Auction Network Ani
27. T2 DIRECTV FOR BUSINESS DIRECTV BUSINESS VIEWING PACKAGES and RATES Customers must subscribe to one of the following base programming packages in order to add on any additional service s BUSINESS XTRA PACK BUSINESS ENTERTAINMENT PACK BUSINESS SELECT PACK OR COMMERCIAL BASIC Access to DIRECTV HD programming requires a DIRECTV HD Receiver and HD television equipment 140 Channels A amp E D ABC Family Al Jazeera America AMC P American Heroes America s Auction Network Animal Planet Aqui AUDIENCE D AXS TV HD only BabyFirstTVt BBC America BET Bloomberg TV P Bravo P BTN BYUtv CANAL ONCE Cartoon Network East 4 Cartoon Network West CBS Sports Network 4 CCTV News Centric Celebrity Shopping Network Church Channel CMT 9 CNBC P CNBC World CNN 19 Comedy Central 4 Cooking Channel BUSINESS XTRA PACK Discovery Family Channel Discovery Life Disney Channel East 4 Disney Channel West Disney Junior Disney XD D DIY Network E HD Enlace ESPN ESPN2 gt ESPNEWS gt ESPNU EWTN Food Network P FOX Business Network 4 FOX News Channel FOX Sports 1 H FOX Sports 2 4 Free Speech TVt Fuse FX HD FX Movie Channel FXX HO fyi 4 Galavisi n 4 GEB Americat GEM Shopping Network GOD TVt Golf Channel 4 Great American Country GAC C SPAN GSN C SPAN2 H2 0 CTN Hallmark C
28. TV NRB The Word Network C SPAN 2 Hope Channelt QVC He World Harvest Television WHT CTN Plus locals channels where available Monthly Fee 24 99 Annual Fee 299 88 SEASONAL SPORTS PACKAGES Pj NHLo CENTER ICEo watch up to 40 games each week including up to 20 games a week in blazing HD Plus select SE Icf first and second rounds of the Stanley Cup playoff games You won t find more games anywhere else J ER CENT Package is non refundable Service automatically renews tt 2015 Mid Season New Customer Rate 125 00 Available to new subscribers who did not take NHL CENTER ICE in prior season FA NBA LEAGUE PASS tts a slam dunk for great business Get up to 40 regular season games per week from outside k your local viewing area Up to 8 games per night Local blackout restrictions apply Subscription includes NBA LEAGUE PASS Stats Central a channel providing real time scores stats and breaking news from around the league NBA LEAGUE PASS Package is non refundable Service automatically renews tt 2015 Mid Season New Customer Rate 99 99 Applies to new and existing NBA League Pass subscribers MLS Direct Kick Take a break and catch the excitement of America s professional soccer league Choose from dozens of regular season games plus up to 11 playoff matches Service automatically renews tt 2015 Season Rate 99 99 NFL SUNDAY TICKET Exclusively from DIRECTV Turn Sunday into Game Day and watch your
29. a significant length of time that is within our reasonable control upon your request we will provide what we reasonably determine to be a fair and equitable adjustment to your account to make up for such Service interruption THIS WILL BE YOUR SOLE REMEDY AND OUR SOLE DUTY IN SUCH CASES b WARRANTY DISCLAIMER EXCEPT AS PROVIDED HEREIN WE MAKE NO WARRANTY REGARDING ANY SERVICE OR YOUR RECEIVING EQUIPMENT WHICH IS PROVIDED AS IS ALL SUCH WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY EXCLUDED YOU BEAR THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE RECEIVING EQUIPMENT AND ARE RESPONSIBLE FOR THE ENTIRE COST OF ANY NECESSARY REPAIR c Limitations of Liability WE ARE NOT RESPONSIBLE FOR ANY INDIRECT CONSEQUENTIAL SPECIAL PUNITIVE INCIDENTAL DAMAGES OR LOSSES RELATING TO THE RECEIVING EQUIPMENT OR ANY SERVICE WHETHER BASED ON NEGLIGENCE OR OTHERWISE WE SHALL NOT BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES NOR FOR ANY LOSS OF PROFITS LOSS OF BUSINESS LOSS OF USE OR INTERRUPTION OF BUSINESS Some states or jurisdictions do not allow the exclusion or limitation of consequential damages so the above limitation may not apply to you d Warranty Services You agree that this Agreement does not provide for and the Service does not include any warranty services or other services that we might provide separately including without limitation
30. above this license agreement does not grant to you any intellectual property rights in the Software d Termination These terms are effective until terminated You may terminate these terms by returning the Receiving Equipment to DIRECTV or your supplier These terms will terminate automatically without notice if you fail to comply with these terms or any other agreement between you and DIRECTV Upon termination you must return the Receiving Equipment to DIRECTV or your supplier e Disclaimer THE SOFTWARE IS TO THE EXTENT PERMITTED BY LAW SUPPLIED AS IS AND WITH ALL FAULTS NEITHER DIRECTV NOR ANY OF ITS LICENSORS EXPRESSLY MAKES OR PASSES ON TO YOU ANY WARRANTY OR REPRESENTATION ON BEHALF OF DIRECTV OR ITS LICENSORS WITH RESPECT TO THE SOFTWARE INCLUDING BUT NOT LIMITED TO ANY WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY SATISFACTORY QUALITY FITNESS FOR A PARTICULAR PURPOSE TITLE OR NON INFRINGEMENT OF THIRD PARTY RIGHTS f Limitation of Liability INNO EVENT WILL DIRECTV OR ITS LICENSORS BE LIABLE TO YOU WITH RESPECT TO THE SOFTWARE FOR ANY DIRECT INDIRECT CONSEQUENTIAL SPECIAL PUNITIVE OR INCIDENTAL DAMAGE INCLUDING LOSS OF PROFITS LOST SAVINGS LOSS OF DATA OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS TECHNOLOGY OR SERVICES ARISING OUT OF THE USE OR THE INABILITY TO USE THE SOFTWARE EVEN IF DIRECTV OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMA
31. ate consumption AND 2 the establishment does not charge admission or cover charge to view the Service except that monthly membership dues for membership organizations are acceptable such as gyms or fraternity or sorority memberships any establishment requiring Business Viewing programming package is a Business Viewing Establishment If you ordered a Business Viewing programming package you represent warrant acknowledge and agree that the Services will only be displayed at a Business Viewing Establishment Private Viewing Establishment Private Viewing programming packages are required for an establishment if you intend to display the Services at where the viewing is in areas that are not accessible to the public and or the establishment s clientele such as offices and conference rooms any establishment requiring Private Viewing programming package is a Private Viewing Establishment If you receive Private Viewing programming 1 you may not display or exhibit and shall not permit others to display or exhibit in any manner whatsoever any of the Services in areas accessible to the public and or common areas and 2 you may not distribute the Service through a satellite master antenna television system or in a Public Viewing Establishment or Business Viewing Establishment If you ordered a Private Viewing programming package you represent warrant acknowledge and agree that the Services will only be displayed at a Private Viewing
32. basis may be renewed automatically provided we continue to carry the Service unless you contact DIRECTV Customer Service to cancel the Services Blackout restrictions and other conditions apply to sports programming All programming and pricing subject to change HD Number of HD channels varies based on package selection RSN HD feed varies by territory HD equipment and HD Access required To access DIRECTV HD programming HD equipment is required Number of HD channels varies by package selection For full Mix Channel and interactive functionality a D10 or later model interactive DIRECTV Receiver is required Access to channels depends on program ming package Local channels eligibility based on service address Not all networks available in all markets REGIONAL SPORTS FEE Regional Sports Fee applicable for BUSINESS CHOICE subscribers in select ZIP codes where DIRECTV is contractually obligated to distribute multiple Regional Sports Network a fee of 3 99 mo for 2 3 RSN s and 7 99 mo for 4 RSN will apply Page 1 Effective 2 5 15 BASE PACKAGES CONT DIRECTV Business Viewing Packages and Rates Cont 85 Channels A amp E H ABC Family 4 America s Auction Network Animal Planet Daystar DIRECTV CINEMA Screening Room Discovery P Disney Channel East P BUSINESS ENTERTAINMENT PACK HLN 4 Hope Channel HSN INSP RFD TV Rocks TV Sale ShopHQ Aqui Disney Channel West Investigation Discovery
33. cTap Music Channels will automatically continue at the then prevailing rate INSTALLATION Free professional standard installation with BUSINESS XTRA PACK 49 professional standard installation with BUSINESS SELECT PACK BUSINESS ENTERTAINMENT PACK COMMERCIAL BASIC and COMMERCIAL BASIC with International ad on Complex Custom installation extra DIRECTV programming pricing terms and conditions subject to change at any time Taxes not included Receipt of DIRECTV programming subject to terms of DIRECTV Commercial Customer Viewing Agreement copy provided with new customer information packet 2015 DIRECTV DIRECTV the DIRECTV for Business logo are trademarks of DIRECTV LLC All other trademarks and service marks are the property of their respective owners 67838v1 Q1 FORM 2 5 15 67838v1 Q1 FORM 2 5 15 2 DIRECTV FOR BUSINESS COMMERCIAL CUSTOMER AGREEMENT Effective as of June 24 2014 until replaced THIS DIRECTV COMMERCIAL CUSTOMER AGREEMENT THIS AGREEMENT DESCRIBES THE TERMS AND CONDITIONS OF YOUR RECEIPT OF AND PAYMENT FOR DIRECTV SERVICE AND IS SUBJECT TO ARBITRATION SECTION 9 AND DISCLAIMER OF WARRANTIES SECTION 8 IF YOU DO NOT ACCEPT THESE TERMS PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR ORDER OR SERVICE SUBJECT TO APPLICABLE CANCELLATION TERMS AND OR FEES SEE SECTION 5 IF YOU INSTEAD DECIDE TO RECEIVE OUR SERVICE IT WILL MEAN THAT YOU ACCEPT THESE TERMS AND THEY
34. d music channels shall be used only as accompaniment to routine activities for which there is no admission fee charged such as but not limited to work shopping conversation dining and relaxation and the music service shall not be used as an accompaniment to dancing or to serve as an adjunct to any other physical activity e g skating g Viewing Limitations You may not rebroadcast transmit or perform the programming charge admission for its viewing or transmit or distribute running accounts of the Services If you are a movie theater Services may not be displayed viewed or otherwise made available in the theater viewing area Notwithstanding the provisions of Section 9 we or any programming provider may prosecute violations of the foregoing against you and other responsible parties in any court of competent jurisdiction under the rules and regulations of the Federal Communications Commission and other applicable laws h Blackouts Certain programming including sports events may be blacked out in your local reception area or otherwise unavailable to commercial customers in your local reception area due to legal contractual or other restrictions Blackout restrictions are decided by the sports leagues and the other entities that own the local broadcast rights You may visit www directv com for more information If you circumvent or attempt to circumvent any of these blackouts you may be subject to legal action i Loss of Receivin
35. described in Section 9 d below for at least 60 days after one of us notifies the other of a Claim in writing You will send your notice to the address on the first page of this Agreement and we will send our notice to your billing address b Formal Resolution Except as provided in Section 9 d if we cannot resolve a Claim informally any Claim either of us asserts will be resolved only by binding arbitration The arbitration will be conducted under the rules of JAMS that are in effect at the time the arbitration is initiated referred to as the JAMS Rules and under the rules set forth in this Agreement If there is a conflict between JAMS Rules and the rules set forth in this Agreement the rules set forth in this Agreement will govern ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JURY TRIAL You may in arbitration seek any and all remedies otherwise available to you pursuant to your state s law If you decide to initiate arbitration we agree to pay the arbitration initiation fee and any additional deposit required by JAMS to initiate your arbitration We also agree to pay the costs of the arbitration proceeding Other fees such as attorney s fees and expenses of travel to the arbitration will be paid in accordance with JAMS Rules The arbitration will be held at a location in your hometown area unless you and we both agree to another location or telephonic arbitration To start an arbitration you or we must do the following things
36. e non transferable limited license to use the Software solely in executable code form and solely as integrated with incorporated into and in conjunction with the Receiving Equipment Certain third party Software used in connection with the Receiving Equipment may be made directly available to you by the providers thereof DIRECTV reserves the right to modify supplement update and otherwise alter the Software via Software download or other modification procedures and these terms will apply to such Software as modified supplemented updated and otherwise altered b License Restrictions You may not copy modify or transfer the Software or any copy thereof in whole or in part You may not reverse engineer disassemble decompile or translate the Software or otherwise attempt to derive the source code of the Software except to the extent allowed under any applicable law The Software may include some components that are covered by free software licenses open source software and other similar license use rights which require such components to be used modified and or distributed only under the terms of such licenses c Ownership of Software and Reservation of Rights The Software is licensed not sold to you for use only under the terms of this license agreement DIRECTV is NOT transferring title or any ownership rights in the Software to you and DIRECTV and its suppliers reserve all rights not expressly granted to you Except as stated
37. e eligible for the 3 pay option Customers must order by 9 3 15 and activate by 10 4 15 to be eligible for the 1 pay option IN THE EVENT OF AN EARLY DISCONNECT THE REMAINING BALANCE OF MLB EXTRA INNINGS WILL BE CHARGED TO CUSTOMER S ACCOUNT LIMIT ONE MLB EXTRA INNINGS OFFER PER ACCOUNT MLB EXTRA INNINGS will automatically continue provided DIRECTV carries this service unless the customer calls 1 866 771 1523 to cancel prior to the start of the season Programming pricing terms and conditions subject to change at any time Major League Baseball trademarks and copyrights are used with permission of Major League Baseball Properties Inc Visit MLB com BUSINESS XTRA PACK BILL CREDIT OFFER Purchase of 24 consecutive months of BUSINESS XTRA Pack regularly 92 99 mo includes Local Channels if available in your market BUSINESS XTRA 77 99 mo and TECHNOLOGY FEE 15 00 mo Additional receiver fees apply of 6 50 mo For 1 through 9 receivers 4 mo for the 10 through 21 receivers 2 mo for 22 and beyond receivers Upon DIRECTV System activation beginning in the second month DIRECTV will begin to credit the new BUSINESS XTRA Pack customer s account for 12 consecutive months in the amount of 23 00 mo for the BUSINESS XTRA Pack and Local Channels packages plus an additional 10 00 mo when customer activates and maintains the BUSINESS SELECT Pack or higher and enrolls in Auto Bill Pay for 12 months with credit card at the point of sale BUSINESS E
38. e prior to agreeing to this Agreement THE SERVICE PROVIDED TO YOU IS DEPENDENT ON THE TYPE OF COMMERCIAL ESTABLISHMENT YOU OPERATE YOUR RECEIPT OF SERVICES CONSTITUTES YOUR AGREEMENT TO THE FOLLOWING AS APPLICABLE Public Viewing Establishments and Programming Packages Public Viewing programming packages are required for an establishment if you intend to display the Service where the viewing is generally accessible to the public and or the establishment s clientele AND either 1 the establishment is a hospitality or entertainment establishment where food beverage is served for immediate consumption such as a bar restaurant diner casino club caf or bowling alley and including any such establishment within a larger establishment such as a stadium hotel or theater or 2 the establishment charges as a part of its primary business operation an admission or cover charge any establishment requiring Public Viewing programming package is a Public Viewing Establishment If you ordered a Public Viewing programming package you represent warrant acknowledge and agree that the Services will only be displayed at a Public Viewing Establishment Business Viewing Establishment Business Viewing programming packages are required for an establishment if you intend to display the Service where the viewing is generally accessible to the public and or the establishment s clientele BUT 1 the establishment does NOT sell food beverage for immedi
39. g Equipment You must subscribe to a base package in order to receive additional Services such as premium movie services or sports subscriptions All programming selections have their own rates terms and conditions Information about programming is at www directv com business The use of DIRECTV Receiver s Genie Mini Client s Access Card s as defined below remote control s and a receiving antenna dish referred to collectively as Receiving Equipment are required to view the Service In addition in some cases as authorized by DIRECTV you may be able to use Receiving Equipment that can enable more than one television to view the Service an Enabled TV b Your Programming Changes You may change your programming selection by notifying us A fee may apply to such changes described in Sections 2 amp 5 b Some programming may be purchased in minimum blocks of one month or multiples of one month c Our Programming Changes Many factors affect the availability cost and quality of programming and may influence the decision to raise prices and the amount of any increase These include among others programming and other costs consumer demand market and shareholder expectations and changing business conditions Accordingly we must reserve the unrestricted right to change rearrange add or delete our programming packages the selections in those packages our prices and any other Service we offer at any time We will endeav
40. g Equipment You should notify us immediately if any of your Receiving Equipment is lost or stolen If you notify us within 5 days we will not charge you for unauthorized use In any case we will not charge you for unauthorized use occurring after we receive your notice but non return fees will apply j Transfer of Receiving Equipment We consider you to be responsible for and the recipient of programming on any Receiving Equipment you own You are liable for charges incurred in the use of your Receiving Equipment If you wish to transfer ownership of your Receiving Equipment as part of a sale of your commercial establishment you must contact DIRECTV immediately and obtain DIRECTV s approval of the transfer in accordance with Section 10 c below k Your Viewing Restrictions It is your responsibility to impose any viewing restrictions on employees or guests as you think appropriate We are not responsible to you or anyone else based on the content of our programming Please visit www directv com for information on parental controls locks and limits and password protection on your account I Change of Address You must notify us immediately of any change in your contact name business name business ownership mailing address service address or telephone number m Inspection DIRECTV or its authorized agent shall have the right to inspect your Receiving Equipment at any time during your normal business hours If we reasonably determine
41. g minimum commitment periods for certain DIRECTV programming packages If you have selected a package that requires a minimum commitment period the Commitment Period you must subscribe to the required channels the Required Channels within the selected package for the entirety of the stated Commitment Period After you have fulfilled your Commitment Period you are not obligated to continue your subscription to the Service for any specific duration CONSEQUENCES OF YOUR FAILURE TO SATISFY YOUR MINIMUM COMMITMENT PERIOD If you fail to maintain your subscription to the Required Channels for the entire Commitment Period Customer will pay DIRECTV an early cancellation fee equal to the amounts set forth on the Business Viewing Order Schedule Payment of the early cancellation fee is due within thirty 30 days of receipt of a notice of failure to complete the Commitment Period from DIRECTV If you fail to make payment DIRECTV may at its option a charge you for the Required Channels for the entire Commitment Period and or b pursue legal remedies against you and receive the total amount due ADDITIONAL TERMS AND CONDITIONS Additional terms and conditions apply depending on Customers programming selections Customer understands and agrees to such additional terms and conditions by checking the boxes on the attached Business Viewing Order Schedule In the event of any conflict or inconsistency between the terms of this Agreement and the terms
42. hannel Daystar HGTV P Destination America HISTORY P DIRECTV CINEMA Screening HITN TV Room P HLN 4 DIRECTV HD SPORTSMIX Hope Channelt Discovery P HSN Monthly Fee 92 99 IFC 0 INSP Investigation Discovery 4 ION Television East 4 ION Television West Jewelry Television Jewish Life Televisiont Science P SEC Network 4 ShopHQ Shopping Network Son Life Broadcasting Network Spike P Sportsman Channel Lifetime P Syfy 4 Link TV TBS 1 Liquidation Channel TCM P LMN 4 TCT Network Logo TeenNick MAVTV Tennis Channel MLB Network 4 TLC 1 MSNBC TNT MTV P Travel Channel MTV2 D Trinity Broadcasting Network TBN NASA TVt truTV P Nat Geo WILD TV Land National Geographic Channel TV One NBA TV 1 TVG NBC Sports Network UniM s NBC Universo Univision East NFL Network UP Nick Jr USA Network 4 Nickelodeon Nick at Nite East Velocity HD only Nickelodeon Nick at Nite West VH1 4 NRB VH1 Classic P Ovation 4 Vme OWN Oprah Winfrey Network WE tv Oxygen The Weather Channel 2 pivot WeatherNation POP WGN America Pursuit Channel The Word Network QVC HD World Harvest Television WHT QVC Plus Plus In Market RSN s where available ReelzChannel Plus Local Channels where available RFD TV Regional Sports Fee May Apply Rocks TV Sale Annual Fee 1 115 88 DIRECTV Services that you subscribe to on a periodic
43. ions of the statement must be paid by the due date to avoid a late fee and possible reduction or deactivation of Service Remember if your bill for DIRECTV Service comes from a party other than DIRECTV please use the contact information on your bill f Consents Regarding Credit In order to establish an account with us you authorize us to inquire into your creditworthiness subject to Section 6 by checking with business credit reporting agencies If you are delinquent in any payment to us you also authorize us to report any late payment or nonpayment to credit reporting agencies Due to the subjective nature of creditworthiness we reserve the right to require prepayment for any Service via cashier s check money order or credit card notwithstanding your credit rating past history or practice g Collection Costs If you fail to pay amounts you owe us you may be subject to collections by DIRECTV or your account may be referred to a third party collection agency To the extent permitted by law you will pay us any costs and fees we reasonably incur to collect amounts you owe us 3 CUSTOMER INFORMATION a Representations The person ordering Service represents and warrants that s he is i at least 18 years of age ii a resident of the United States and iii authorized to agree to the terms of this Agreement You have had the opportunity to consult with an attorney or any other person entity of your choosing for legal professional advic
44. ition to any deactivation or change of service fees provided in Section 2 if you cancel Service or change your Service package you may be subject to an early cancellation fee if you agreed to a programming commitment with DIRECTV and have failed to maintain the required programming package for the required period of time For Services sold only in blocks of one month or multiples of one month if you cancel such Service we will credit you only for full months not used For example if you subscribe for a year of such Service from January through December but cancel on March 10 we will credit you for the subscription fees for April through December However we will not credit any fees for January through March Additionally we will not credit seasonal sports subscriptions after the season starts c Our Cancellation We may cancel your Service at any time if you fail to pay amounts owing to us when due subject to any grace periods breach any other material provision of this Agreement or act abusively toward our staff In addition we may cancel your Service if you elect not to accept any changed terms described to you as provided in Section 4 Upon cancellation you will still be responsible for payment of all outstanding balances accrued through the effective date which may include the deactivation fee described in Section 2 and or an early cancellation fee d Credit Balances When your account is closed we will review your account and refund a
45. itional 10 mo when customer activates and maintains BUSINESS SELECT Pack and enrolls in Auto Bill Pay for 12 months with a credit card at point of sale Account must be in good standing as determined by DIRECTV in its sole discretion to remain eligible IF BY THE END OF PROMOTIONAL PRICE PERIOD S CUSTOMER DOES NOT CONTACT DIRECTV TO CHANGE SERVICE THEN ALL SERVICES WILL AUTOMATICALLY CONTINUE AT THE THEN PREVAILING RATES In certain markets programming pricing may vary IN THE EVENT YOU FAIL TO MAINTAIN YOUR PROGRAMMING AGREEMENT YOU AGREE THAT DIRECTV MAY CHARGE YOU A PRORATABLE EARLY CANCELLATION FEE OF 480 In certain markets programming pricing may vary LIMIT ONE BILL CREDIT OFFER PER ACCOUNT HARDWARE OFFER Programming agreement as defined by customer s commercial programming rate card required Offer available to new commercial customers in commercial structures no more than three stories high No single family residence allowed Up to four free HD receivers per commercial location with BUSINESS SELECT PACK and above package Make and model of system at DIRECTV s sole discretion Offer void where prohibited or restricted All DIRECTV Receivers must be continuously connected to the same land based phone line SONICTAP_ MUSIC CHANNELS OFFER Upon DIRECTV System activation DIRECTV will credit the new customer s account 37 99 mo for three consecutive months for SonicTap Music Channels Unless customer calls to cancel in the fourth month Soni
46. llennium Copyright Act 17 U S C 1201 or the Electronic Communications Privacy Act 18 U S C 2510 2521 or any other statement or law governing theft of service may be decided only by a court of competent jurisdiction You may also assert an individual action in small claims court in lieu of arbitration 10 MISCELLANEOUS a Notice Notices to you will be deemed given when personally delivered addressed to you at your last known address and deposited in the U S Mail which may include inclusion in your billing statement or sent via Internet to the e mail address you provided us or sent via satellite to your Receiving Equipment or delivered when a voice message is left at the telephone number on your account Your notices to us will be deemed given when we receive them at the address or telephone number on the first page of this Agreement b Applicable Law The interpretation and enforcement of this Agreement and any disputes related to your agreements or service with DIRECTV shall be governed by the rules and regulations of the Federal Communications Commission other applicable federal laws and the laws of the state and local area where Service is provided to you This Agreement is subject to modification if required by such laws Notwithstanding the foregoing Section 9 shall be governed by the Federal Arbitration Act c Assignment of Account We may assign your account or this Agreement and all rights and or obligations hereu
47. mal Planet Aqui AUDIENCE P AXS TV HD only BabyFirstT Vt BBC America BET P Bloomberg TV Bravo P BYUtv CANAL ONCE Cartoon Network East 4 Cartoon Network West CCTV News Celebrity Shopping Network Church Channel Discovery P Disney Channel East Disney Channel West Disney Junior Disney XD D E HD Enlace EWTN Food Network FOX News Channel Free Speech TVt FX HD Galavisi n P GEB Americat GEM Shopping Network GOD TVt Hallmark Channel CMT P Hallmark Movies amp Mysteries HD CNBC only CNN P HGTV 1 Comedy Central 4 HISTORY 1 C SPAN HITN TV C SPAN2 HLN 1 CTN Hope Channel Daystar HSN Monthly Fee 54 99 Jewelry Television Spike 1 Jewish Life Television Syfy 4 Lifetime TBS 1 Link TV TCM P Liquidation Channel TCT Network MAVTV TeenNick MSNBC TLC MTV 19 TNT 4 MTV2 D Trinity Broadcasting Network TBN NASA TVt truTV P National Geographic Channel TV Land Nick Jr Univision East 4 Nickelodeon Nick at Nite East USA Network Nickelodeon Nick at Nite West Velocity HD only NRB VH1 40 Ovation Vme pivot WeatherNation P Pursuit Channel The Word Network QVC 1 World Harvest Television WHT QVC Plus SonicTap Music Channels ReelzChannel 4 Plus Local Channels where available RFD TV Rocks TV Sale ShopHQ Annual Fee 659 88 DIRECTV Services that you subscribe to on a periodic basis
48. mming pricing terms and conditions subject to change at any time NFL SUNDAY TICKET EARLY BIRD OFFER In order to receive NFL SUNDAY TICKET customer must subscribe to a Commercial base programming package with a 24 month agreement Customers must order by 5 13 15 and activate by 6 13 15 to be eligible for the early bird 5 pay and 1 pay option IN THE EVENT OF AN EARLY DISCONNECT THE REMAINING BALANCE OF NFL SUNDAY TICKET WILL BE CHARGED TO CUSTOMER S ACCOUNT LIMIT ONE NFL SUNDAY TICKET OFFER PER ACCOUNT Offer void where prohibited or restricted DIRECTV programming pricing terms and conditions subject to change at any time Taxes not included Receipt of DIRECTV programming subject to terms of DIRECTV Commercial Customer Viewing Agreement copy provided with new customer information packet NFL SUNDAY TICKET consists of all Sunday games broadcast on FOX and CBS at 1pm and 4pm ET However games broadcast by your local FOX or CBS affiliate will not be available on NFL SUNDAY TICKET NFL SUNDAY TICKET will automatically continue provided DIRECTV carries this service unless the customer calls 1 877 561 3257 to cancel prior to the start of the season MLB EXTRA INNINGS PROGRAMMING BILL CREDIT OFFER To receive MLB EXTRA INNINGS a DIRECTV commercial subscription to a base programming package or above is required Customers must order by 5 4 15 and activate by 6 3 15 to be eligible for the 5 pay option Customers must order by 7 4 15 and activate by 8 3 15 to b
49. nd the DIRECTV for BUSINESS logo are trademarks of DIRECTV LLC 0514IUAGCM N653
50. nder to any third party without notice for any purpose including without limitation collection of unpaid amounts or in the event of an acquisition corporate reorganization merger or sale of substantially all of the party s assets to another entity You hereby consent to such assignment You must continue making all required payments to us in accordance with your billing statement unless notified otherwise You may not assign or transfer your Service Receiving Equipment or Access Cards this Agreement or any or your rights and obligations under this Agreement without our prior written consent If as part of the sale of your commercial establishment you wish to transfer any of the foregoing contact DIRECTV immediately so that DIRECTV can review your account and determine whether DIRECTV will approve the transfer d Other This Agreement and any lease activation programming or other service commitment agreement that you entered into in connection with obtaining Service or Receiving Equipment constitute our entire agreement No salesperson or other representative is authorized to change it If any provision is declared by a competent authority to be invalid that provision will be deleted or modified to the extent necessary and the rest of the Agreement will remain enforceable The terms of this Agreement that expressly or by their nature survive termination shall continue thereafter until fully performed THANK YOU 2014 DIRECTV DIRECTV a
51. ng print package selected in the Service Offers Section below plus any additional packages Monthly Fee Annual Seasonal Fee A A A HH bsd TOTAL PAYMENT SERVICE OFFERS Offers available until 5 27 15 24 month agreement required Promotional Rate Regular Rate monthly for 12 months with Select Package coy Auto Bill Pay o BUSINESS XTRA PACK with Local Channels 92 99 59 99 Regional Sports Fee May Apply O BUSINESS ENTERTAINMENT PACK with Local Channels 74 99 49 99 O BUSINESS SELECT PACK with Local Channels 54 99 29 99 O COMMERCIAL BASIC with Local Channels 24 99 24 99 Required Base Package Promotional Rate Select COMMERCIAL BASIC and one or more International Add on Package s and 24 month monthly for 12 months with agreement required Auto Bill Pay O COMMERCIAL BASIC with Local Channels 19 99 International Language Add On select at least one eee i O Americas Plus 24 99 Oo ChineseDirect 34 99 Oo DIRECTV Deportes 24 99 Oo En Espanol 44 99 O FilipinoDirect 37 99 Oo KoreanDirect 31 99 O MandarinDirect III 21 99 Oo Mexico Plus 24 99 O RTR Planeta 19 99 Oo RussianDirect 34 99 O RussianDirect II 40 99 O TFCDirect 27 99 oO VietDirect VHN 24 99 Offers end 5 27 15 on approved credit Local channels will be activated automatically in markets
52. ny excess monetary payments Retention or similar credits may not be refunded e Payment Upon Cancellation You acknowledge that you have provided your credit or debit card account information to us You understand that you will incur fees and charges as a result of your receipt and use of Service and or Receiving Equipment and may incur early cancellation fees and or equipment non return fees as specified in any programming or other service commitment agreement you entered into in connection with obtaining Receiving Equipment By giving us your credit or debit card account information at any time you authorize us to apply this method of payment in accordance with applicable law to satisfy any and all amounts due upon cancellation You also acknowledge and agree that you are required to maintain current credit or debit card information with us and agree to notify us whenever there is a change in such information such as a change in the card number or the expiration date and additionally that DIRECTV may obtain such updated information through payment card networks card issuers or other third party sources 6 GOVERNMENTAL ENTITIES The parties recognize that DIRECTV is a provider of a commercial service and even if Customer is a government entity that the provision of the Service does not deem DIRECTV a government contractor or subject DIRECTV to federal state or local procurement regulations applicable to government contractors Notwi
53. or to notify you of any change that is within our reasonable control and its effective date In most cases this notice will be about one month in advance You always have the right to cancel your Service in whole or in part if you do not accept the change see Section 5 If you cancel your Service a deactivation fee described in Sections 2 amp 5 b or other charges may apply Credits if any to your account will be posted as described in Section 5 If you do not cancel your continued receipt of our Service will constitute acceptance d Access Card You have received a conditional access card referred to as the Access Card and a License Agreement governing your use of the Access Card while you are receiving our Service If you tell us that the original Access Card was lost damaged defective or stolen we will replace it as long as there is no evidence of unauthorized tampering with or modification of the Access Card and your account is in good standing A replacement fee may apply described in Section 2 Tampering with or other unauthorized modification of the Access Card is strictly prohibited and may result in criminal or civil action Tampering with or inserting any device into your Receiving Equipment other than an authorized unmodified Access Card is prohibited DIRECTV reserves the right to cancel or replace the Access Card Upon request the card must be returned to DIRECTV If you do not return the Access Card to DIRECTV when you
54. pricing subject to change HD Number of HD channels varies based on package selection RSN HD feed varies by territory t HD equipment and HD Access required ttSeasonal sports subscription s will automatically continue each season provided DIRECTV carries this service unless customer calls to cancel prior to the start of the season Page 3 Effective 2 5 15 SPORTS PROGRAMMING DIRECTV Business Viewing Packages and Rates Cont FOX Sports Net FSN HD Get coverage of your local in market professional teams great collegiate action and much more on these regional sports networks Comcast SportsNet Mid Atlantic New England Sports Network Sun Sports FOX Sports Networks including FS Arizona FS Cincinnati FS Detroit FS Florida FS Midwest 2 FS North FS Ohio FS San Diego FS South FS Southwest FS West and FS Prime Ticket ROOT Sports Northwest 4 ROOT Sports Pittsburgh ROOT Sports Rocky Mountain Service automatically renews Estimated Viewing Occupancy Monthly Rate Annual Fee Estimated Viewing Occupancy Monthly Rate Annual Fee 1 50 59 95 719 88 151 200 134 95 1 619 40 51 100 79 95 959 40 201 159 95 1 919 40 101 150 104 95 1 259 40 FOX Soccer Plus Acompliment to Fox Soccer Channel Enjoy this international sports network which offers the best international soc cer and rugby from the elite leagues and competitions all over the globe including the UEFA Champions League Barcla
55. r O If ordered by 5 13 15 and activated by 6 13 15 you agree to one monthly payments of 519 75 due upon activation ADDITIONAL TERMS AND CONDITIONS Credit card maybe required except in MA amp PA Actual number of games varies by market Blackout rules and other restrictions apply to all sports programming NBA LEAGUE PASS MID SEASON PROGRAMMING BILL_ CREDIT OFFER New DIRECTV commercial customers only To receive NBA LEAGUE PASS a DIRECTV commercial subscription to a base programming package is required Customers must order by 3 15 15 and activate by 4 15 15 to be eligible for the mid season 1 pay option IN THE EVENT OF AN EARLY DISCONNECT THE REMAINING BALANCE OF NBA LEAGUE PASS WILL BE CHARGED TO CUSTOMER S ACCOUNT LIMIT ONE NBA LEAGUE PASS OFFER PER ACCOUNT NBA LEAGUE PASS will automatically continue provided DIRECTV carries this service unless the customer calls 1 866 771 1523 to cancel prior to the start of the season Programming pricing terms and conditions subject to change at any time NBA LEAGUE PASS trademarks and copyrights are used with permission of NBA League Properties Inc NHL CENTER ICE PROGRAMMING BILL CREDIT OFFER To receive NHL CENTER ICE a DIRECTV commercial subscription to a base programming package or above is required Programming charges based on Estimated Viewing Occupancy EVO Customers must order by 3 14 15 and activate by 5 15 15 to be eligible for the mid season 1 pay option IN THE EVENT OF
56. ree to one monthly payment of 99 99 due upon activation NHL CENTER ICE Mid Season Starting at 125 00 Programming Offer o NHL CENTER ICE 125 00 mid season 1 Pay Promotional Offer If ordered by 3 14 15 and activated by 5 15 15 you agree to one monthly payment of 125 00 due upon activation ESPN FULL COURT Season Starting at 119 77 Programming Offer o ESPN FULL COURT 472 74 1 Pay Promotional Offer If ordered by 2 15 15 and activated by 3 19 15 you agree to three monthly payments of 119 77 due upon activation MLB EXTRA INNINGS 2015 Season Starting at 127 20 Programming Offer MLB EXTRA INNINGS 127 20 5 Pay Promotional Offer o0 If ordered by 5 4 15 and activated by 6 3 15 you agree to five payments of 127 20 due upon activation o MLB EXTRA INNINGS 212 00 3 Pay Promotional Offer If ordered by 7 4 15 and activated by 8 3 15 you agree to three payments of 212 00 due upon activation o MLB EXTRA INNINGS 636 00 1 Pay Promotional Offer If ordered by 9 3 15 and activated by 10 4 15 you agree to one payment of 636 00 due upon activation NFL SUNDAY TICKET 2015 EARLY BIRD Season Starting at 103 95 Programming Offer o NFL SUNDAY TICKET 103 95 2015 Early Bird Season 5 Pay Promotional Offer If ordered by 5 13 15 and activated by 6 13 15 you agree to five monthly payments of 103 95 due upon activation NFL SUNDAY TICKET 519 75 2015 Early Bird Season 1 Pay Promotional Offe
57. thstanding anything herein if you are a government entity to the extent applicable law prohibits 1 credit inquiries or reporting of government entities to credit bureaus Section 2 f shall not apply 2 the payment of cost of collection Section 2 g shall not apply 3 indemnification of commercial vendors indemnification under Section 8 f shall not apply and 4 the resolution of disputes through arbitration Section 9 shall not apply Section 2 b shall be subject to a government entities tax exempt status 7 DIRECTV DVR SERVICE AND SOFTWARE LICENSE DIRECTV DVR Service is a separately sold service at our rates in effect at the time available to Private Viewing Establishment customers with DVR enabled Receiving Equipment The DIRECTV DVR Service is not authorized for use by Business Viewing Customers or Public Viewing Customers The DIRECTV DVR Service gives you the ability to see and record televised programs Third Party Content You understand that DIRECTV does not guarantee the access to or recording of any particular program or the length of time any particular recorded program may remain available for your viewing You also understand that Third Party Content is the copyrighted material of the third party that supplies it is protected by copyright and other applicable laws and may not be reproduced published broadcast rewritten or redistributed without the written permission of the third party that supplied it except to
58. vice after receiving a new Commercial Customer Agreement your continued receipt of Service constitutes acceptance of the changed terms and conditions If you notify us that you do not accept such terms and conditions then we may cancel your Service as provided in Section 5 as we cannot offer Service to different customers on different terms among other reasons 5 CANCELLATION a Term The term of this Agreement is indefinite and Service will continue until canceled as provided herein Unless you notify us that you wish to cancel it we will automatically renew Service that you subscribe to on a periodic basis including any monthly or annual subscriptions and seasonal sports subscriptions as long as we continue to carry the Service b Your Cancellation You may cancel Service by notifying us in writing including by email or facsimile In addition to cancelling in writing DIRECTV may accept cancellation requests over the phone however DIRECTV is not required under this Agreement to do so If your account remains active and you have only notified DIRECTV of cancellation over the phone you remain responsible for all outstanding balances accrued until you provide notice in writing You may be charged a deactivation fee as described in Section 2 and issued a credit as described below Your notice is effective on the day we receive it You will still be responsible for payment of all outstanding balances accrued through that effective date In add
59. y s Premier League and Magners League Monthly Fee 100 00 The Golf Channel P Television s first and only 24 hour channel dedicated exclusively to golf Includes coverage of world class U S tournaments and international events plus instructional programming Monthly Fee 14 99 Annual Fee 179 88 Tennis Channel As the only 24 hour network dedicated to the players and lifestyle surrounding the sport Tennis Channel offers live tournament coverage and classic matches from the past interviews with current and former stars and tennis instruction Monthly Fee 14 99 Universal Sports The preeminent media destination for Olympic related lifestyle and adventure sports programming Major world class champion ships and Olympic related sports events found on Universal Sports include track amp field skiing swimming gymnastics cycling volleyball marathons triathlons and rugby Monthly Fee 14 99 SPECIALTY PROGRAMMING AND LOCALS DOGTV Exclusive Dog Channel amp Programming only on DIRECTV DIRECTV brings your furry family DogTV tv for dogs It brings your dog tv that will stimulate entertain amp much more all from a dog s point of view Monthly Fee 4 99 Annual Fee 60 00 HD Business Package Enhance your HD experience with a special group of 9 HD only channels Service automatically renews Crime amp Investigation 4 MGM D

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DIRECTV® BUSINESS VIEWING PACKAGES and RATES