MicroBX User Guide
Contents
1. Full details on one extension more options can be displayed and printed 2 Totals Only This reports on the total number of calls time and cost If you are reporting the totals on a group of extensions each extension is listed separately Note that you should check the form feed check box off if you want the extensions in a group to report on one page Otherwise it will use one page per extension And since it produces two lines per extension this is a little waste ful 3 Numbers Sorted This can be a long report It reports all the numbers dialled from your system in numerical order For each number dialled it will give the total cost associated with that number the total time spend dialling that number and how many times it was dialled This is a bar chart 4 Numbers by Time This is a one page report of the top numbers dialled in terms of time spent dialling these numbers For each number dialled it will give the total cost assoc i Micro BX Call Logging Manual 11 ated with that number the total time spend dialling that number and how many times it was dialled This is a bar chart Ce E a eg 79577 250700 YOUNG MUTUAL 222791 06822411 0016178346804 003025331803 E MAIL DIALUP 0016172770060 749199 anenee Numbers sorted by time 5 Numbers by Cost This is a one page report of the top numbers dialled in terms of cost For each number dialled it will give the total cost ass ociated with that2. www microbx com Micro BX Call Logging Manual 26 Account Codes Menu Option Groups Menu Option Groups of extensions can be departments costing centres or anything else you desire A group consists of a short name abbreviation of up to 4 characters a long name and a list of associ ated extensions ei MicroBX List Maintenance amp Cost Centres 11 12 15 99 GAST Guest Rooms 20 29 ADMIN Administration 35 41 SAL Sales 31 34 MANT Maintenance 42 46 Find New Delete Print X Cancel A The screen for editing groups of extensions Lists Menu Option You can have a list that contains several telephone numbers For example you could put all your suppliers into a list or lists Then you can general create a report for calls made to these numbers The list name is inserted in the Number field e MicroBX List Maintenance Groups of Numbers 002711345345 004419345432 Suppliers 002711756767 002634564556456 34534 00497117993453453 Print X Cancel La Having numbers assigned to lists www microbx com Micro BX Call Logging Manual 27 One Off Expense Items Menu Option You can allocate one off expenses to extensions if you wish For example you may want to charge for installing equipment does not have telephone stuff of course and services a MicroBX List Maintenance amp Item Codes Speaker Phone Standard Phone Installation INternet connection Print X Cancel 4
3. Items charged only on the next report for these extensions Recurrent Expenses Menu Option If you are charging a rental could be office equipment or even office space recurrent e x penses are added to an extension report each time it is printed New X Canc Print 4 Recurrent items are added to an extension report each time it is printed Back to Contents www microbx com Micro BX Call Logging Manual 28 Installation Menu Option can be Password Protected x COM1 Access is denied I COM2 OK 15 30 00 00 24 00 00 3 21 DEC 04 15 33 49 20 COM3 The system cannot find the COM4 The system cannot find the COM5 The system cannot find the COME The system cannot find the COM The system cannot find the COMS The system cannot find the Parameter e71 y Apply X Cancel Baud Rate Dam d I Xon xoff NoPort When you need to make physical and mental changes to the sy stem This scours the Windows hardware and updates the serial ports it finds and displays the infor mation in the list on the left Also if any interface receives data while you are looking at this window you will see them displayed in the data field Port Parameters Baud and byte format Set the baud rate according to information from the PABX Likewise set the parameters accor d ing to he PABX documentation Press the Apply button to make any changes take effect To test whether you have the correct parameters watch the Data fi
4. Contents Print Manager Menu Option When you have edited your reports and are happy with them you seldom have to edit them again This is the Option you will mostly frequent to get your reports out Print Manager has the following submenus Selected Reports Print all Reports Print Rates Table Scheduled Print Printer Font Printer Setup Abort Printer When you opt to print Selected Reports you will get the following screen from which you can select In the example screen below you will see a list of reports that are usually set up for you at install time ON Select Reports Bisi ES Numbers sorted by cost Extensions calling d by duration Extensions sorted by Duration The longest calls The most expensive calls How long does it ring before someone answers Call distribution over the day Loading of trunk lines Report 10 X Cancel The Option you will come to most often when producing your reports Selecting Reports You can highlight one or several reports you see in the list on the right hand side of the display by using standard Windows navigation techniques For example if you highlight the first report and then hold the shift key down while clicking on any report below it all the reports between the two reports you clicked on are selected You can also select discreet reports not adjacent to each other by holding down the Control key while clicking on the reports you wish to select www mi
5. for peak and off peak times If you check the Selling Price box on you ll see your selling price instead of the telecom price What are you paying for your calls Invoice Pricing Check Box Under Options Rates and Fees Menu you can set the telecom price as well as your own mark up price if you are on selling your telephone time Checking the Invoice Price box on means that when you view calls in the cooked data Menu Option it shows the selling price rather than the telecom price Long Names Check Box Extensions can have both a short name often not used in large installations but would typi cally be a person s initials in small installations and a full long name typ ically the full name of a person See Options Alias Lists Extensions Menu Option for details If you check Long Names on the long names rather than the short names will be displayed in the translated data Menu Option That covers the logging side of the programme What follows in the next chapter is how to get the information you want from the system Back to Contents www microbx com Chapter 3 Processing the Data Micro BX although not the most flexible programme in terms of output options nonetheless has a very clean interface to make it as efficient as possible in producing reports You define reports which are then saved to a file on your computer You can have different files for different occasions such as regular print or special obse
6. is printed automatically on check out and book wake up calls All options can be accessed by either selecting a room and then clicking on the appropriate button or right clicking on the room and selecting the option from a pop up menu www microbx com Micro BX Call Logging Manual 38 A wake up call is booked like this Name Dresselhouse J Mr Ext 21 Wake Up Time 15 17 gt Repeat IT Enable Select the correct time then enable and tell the system whether this should be done every morning or not On weekends you can disable the calls but resume them the next Monday When the alarm strikes the computer starts beeping and the screen shown above right will appear If you want to place the calls automatically using a modem contact us at support microbx de The Accounts Window Accounts are kept for 90 days and then deleted unless you choose to delete them sooner During this time you can still print an invoice for an account in case the original invoice was lost This screen shows you at a glance who was here at what date and how much he owed for phone calls And whether he used a wake up call ipl xi Account Name Checkin Checkout Totals Room wakeup Enable Repeat Bauer 4 Hr 21 03 03 5 20 I FITZGERALD R Hr 21 03 03 5 20 a Delete Acct INGARGIOLA A Hr 22 03 03 4 20 VAN SICHEM DE COMBE B H 22 03 03 4 20 WEN G Hr 24 03 03 5 00 Schulze 24 03 03 6 2 0 k Invoice SIMOES 24 03 03 6 2
7. number the total time spend dialling that number and how many times it was dialled This is a bar chart CO FREES Ee es ea ee BELGIUM AGENT 0016172770060 0016178346804 00441216257000 011609932 MOBILE TECH 00441280701603 011724277 06822411 023691631 EELER EE 3 J 1 Numbers dialed sorted by cost see the sorting of the left column 6 Extensions Sorted This lists all your extensions or a group of extensions in numerical order of extension For each extension the total cost total number of cal Is and total time spent on the phone is given This is a bar chart 7 Extensions by Duration This is a one page report This lists all your extensions or a group of extensions in numerical order of duration For each extension the total cost to tal number of calls and total time spent on the phone is given This is a bar chart www microbx com Micro BX Call Logging Manual 12 l1150 2 Price a Name Count Min Duration 324 MS ze MI A o i Sg O 262 zac MIS 26 MIS za0 MIS 201 MI 103 Extensions sorted by duration see the sorting in the right column 8 Extensions by Cost This is a one page report This lists all your extensions or a group of extensions in numerical order of cost For each extension the total cost total number of calls and total time spent on the phone is given This is a bar chart 9 Longest Calls This is a two page report of the longest calls listed in full de
8. the passwords your dealer can correct t he problem sorry not over the phone and charge you a fortune Data file Location Button You can work with several data files you may have more than one logging computer and more than one PABX on your network This option allows you to select a data file to work on for r e ports www microbx com Micro BX Call Logging Manual 31 Select Telephone Data File a lx File name ASAS E Folders c test Cancel accounts txt mbx2pabx txt rooms txt semon txt Il Network sermon txt tox_txt IT Read only List files of type Drives MicroBX Files bin ta amp c steffen_c Want to have a look at a different phone record file Licensee Details Button When Micro Bx is first installed it runs in demo mode for 6 week s before expiring Each instal lation requires a unique code to make the installation permanent and to stop it expiring This code is entered here The lock code is generated for you and is unique to your hard disk Owner and License Details p x Owner Name MERMA Phone Number 7051 1328176 Lock PFEEDA4A Activation Key 2DDD8CFC Hit F1 for help on how to obtain an Activation Key The details of your installation If you have downloaded the programme from our website you need to mail us the lock code as well as your company name phone number including the area code and PABX type Pressing th
9. 0 CHANG 26 03 03 11 0 Gruenewald L Hr 26 03 0312 0 MANJA J Hr 26 03 03 12 0 LIN L Hr 26 03 03 2 00 ORTENSIO B Hr 26 03 03 3 20 HEYNES G Hr 26 03 03 3 2 0 PRETORIUS J Hr 26 03 03 3 2 0 SENOL B Hr 26 03 03 3 20 KAMAU A Hr 26 03 03 3 20 Miller 4 Hr 26 03 03 3 20 Miller A Hr 26 03 03 3 2 0 TEST 26 03 03 3 5 0 KAJEE Z Hr 26 03 03 5 C 0 NEVES F Hr 26 03 03 5 2 0 MATLALETSA K Hr 26 03 03 5 5 0 SEBESHO M Hr 26 03 03 DEU BARDENHOST B Hr 26 03 03 6 10 VAN ASWEGEN 26 03 03 6 2 0 No Dialer That s currently all there is If you have any suggestions we are always glad to hear them and will try to include them into future versions of MicroBX Back to Contents www microbx com Micro BX Call Logging Manual Menu Tree for MicroBX Data Directory Reports File Lei Import Data Rates Table Read Rates Table Test Table Set Local Area Codes Raw Data Translated Data Alarm Options Rates Test Long Names Reports aa Create New Report List nn All Calls Totals Only a Most Expensive Calls ammm Longest Calls PA Sorted by Numbers Lee Sorted by Extensions Sorted by Kundencodes Bar Chart Extensions Sorted by Costen Extensions Sorted by Duration Extensions Sorted numerically Numbers Sorted by
10. 02024400 20502003 07 05 11 12 000017032141210001500000 00 01024400 20602003 07 05 11 30 000017032141210001500000 00 01024400 20702003 07 05 11 34 000017032141210001500000 00 01024400 20802003 07 05 14 15 000017032141210001500000 00 01024400 20902003 07 05 14 26 000017032141210001500000 00 02024400 21002003 07 05 14 27 000017032141210001500000 00 01024400 21102003 07 06 19 39 0000101200000 09 290001 21202003 07 06 20 02 0000667614110001200000 10 38036600 21302003 07 06 20 40 0000101200000 00 320001 21402003 07 06 22 00 000071152865360101200000 27 530001 21502003 07 07 08 06 00052865360001200000 03 00012200 21602003 07 07 09 19 000071152865360101500000 05 030001 21702003 07 07 10 07 0000102308231605500001500000 00 3806100 21802003 07 07 10 47 00001078004419317128700001500000 06 11048800 21902003 07 07 12 17 000010510041188327110001500000 01 010000 22002003 07 07 12 20 00008231605500001500000 24 580001 22102003 07 07 13 42 0000101500000 02 090001 22202003 07 07 17 08 00001051004417067648200001500000 01 210000 22302003 07 07 21 40 00050562900001500000 06 45012200 22402003 07 08 10 14 00001051026029633090001500000 01 190000 22502003 07 08 10 55 000080659035100001500000 04 080001 22602003 07 08 12 13 000010510026012928280001500000 00 040000 22702003 07 08 12 15 000010510026012928640001500000 03 030000 22802003 07 08 12 19 0001241240001500000 03 12018300 22902003 07 08 12 38 000010510026012928640001500000 00
11. 410000 EC Today 7 Calls 13 min 0 18EUR Typical Screen of what your raw data looks like Raw data is what you get directly from the PABX into the PC If you had a serial printer and connected the PABX directly to it this is precisely what you would get on the printer Different PABXs have different output formats Thanks to call logging software you do not have to bother yourself with trying to interpret this data The software understands the raw data language and converts into a readable format called cooked data Back to Contents Micro BX Call Logging Manual 6 Translated Data Menu Option Micro BX takes the number dialled and identifies the destination local town country mobile network etc From the duration and the destination it is able to calculate the cost of a call Also it will know from which extension it was made And if the PABX supplies transfer inform a tion the software can also determine the transfer hi story of the call E MicroBX PABX Traffic Analyser 7 0 2 111 olx Files Call Monitor Reports Print Manager Info Options Translated Data Alarm Options GE 12 Juanan Je Pase _ urbe aiasnumber Pree Joe le Juge utg 00 00 01 15 D1 T Mobih US 0 24 0 11 30 Outg 0 15 Di T Mobib 0 24 0 11 34 Outg 15 Di T Mobil 0 24 0 14 15 Outg 18 D1 T Mobil 0 2 0 14 26 Outg 15 D1 T Mobil 0 24 0 14 27 Outg 0 15 D1 T Mo
12. Costen Numbers Sorted by Duration Ne Numbers in numerical Order Graph Durations aa Cost of Calls AQ Response Time Traffic by Time of Day aes Display Report anne Delete Report s Modify Report EE Modify All Reports Date Range Min and Max Price Min and Max Duration Start and End Time www microbx com 39 Micro BX Call Logging Manual Print Manager O Print Selected Reports dica Print All Reports Pa Print Rate Table Use Selling Price Print to Text File Print Table Scheduled Print Geen Select Printer Font e Setup Printer Noi Cancel Print Info About MicroBX Licensing Details Help Options Rates and Fees SE Alias Lists ati Phone Numbers Suppressed Numbers Kaesch Lists of Numbers Eb Extensions Eesen Cost Centres AAN Account Codes Reeg Trunk Lines Non recurrent Add Ons oes Monthly Add Ons kon Add On Items Installation EERENS PABX aa Interface System SEREEN Watch Dog Enable Watchdog Set Alarm Display Neo Set Technician Password Check in check out Accounts Configure Configure Dialer Define Guest Rooms Set Front Office Mailbox Show Front Office Communication
13. Micro BX Phone Traffic Analyser Logging and Reporting of Phone Call Data From your Telephone System User Manual Copyright O 1992 2003 by Microbe Engineering Germany All rights reserved www microbx com Micro BX Call Logging Manual 2 Contents Chapter 1 Introduction 4 Stating the reel 4 Shutting DOWN it Ee A a A EERE e eaa Eaa 4 Chapter 2 Logging The Calls 5 Raw Data Option a EEN 5 Translated Data Menu Option 6 Details BUON 2 Attalo 7 Keep display updated ii a Boe ae eevee oa eee 7 Help BUHO it A gs Wea leo AA he a ee ath te at 7 Alarm Option Menu Option 8 Setting Alarms and Colours oocoonococcccnnccnonccnnncononconcnnononocnnnnnnann cnn nn rnnnn cnn rn nn n erre n cra 8 Rate Information Menu Ooiion cononncncncnnnnnoncnnnnnnnannnnn casaneeeeeeseneneeterseaes 8 Involce Pricing CHECK BOX iii EEES 9 Long Names Check BOX iii cita 9 Chapter 3 Processing the Data 10 Reports MENU OplO Marriot adria dived 10 Moving Between Reports oococcccccncccnncconononanoconccconnconnnnnnnnnnnnnnnncnnnn cnnnnnnnn anna non n nc cnn ncnnncnn ans 14 Entering the Parameters AE 14 Display Report Menu Option 17 Print BURON EE 18 Adjusting Columns More gt gt Button 18 Print Manager Menu Option 18 Selecting E EE 18 eet 19 Printer Setup BUON ico aia 19 Print Selection Only Button 19 Print All Reports Gutfon nn saaseeeeeeeeeeceteeeesaaeaaanes 19 Print Rates Table Button AE 19 Selecting a Repor
14. OK bu tton Making global changes to all reports in the current file k ancel x In Auto Date Date frorn 01 01 00 to 06 07 03 Deleting Reports Menu Option This will prompt you to select and then delete all the reports you have highlighted www microbx com Micro BX Call Logging Manual 21 Q Are you sure you want to delete all selected reports You still have a chance to back out of this one Back to Contents www microbx com Micro BX Call Logging Manual 22 Scheduled Printing Menu Option We promised to make you look good in the office even though you are sleeping late Scheduled printing will do this for you Scheduled Report Printing EN Last Time Done Next Time Due How often When 9 7 03 Y Monthly Dels 2 FP Weekly Monday si Hour 5 X Cancel Scheduled printing current set to print weekly reports on Mondays and monthly on 1 of the month How to Set it Up First you have to create one or all of the following report form files depending which prints you want produce automatically see the discussion under Print Manager Menu Option above MONTHLY SEL WEEKLY SEL and DAILY SEL Choose carefully which type of reports you want to have in each file When you are satisfied with your reports nothing like testing them first you come to Scheduled Print Menu Option The weekly reports should all the date of Last Week
15. Report Menu Option 17 distribution chart 12 13 domestic trunk calls 16 DOS logging 34 dot matrix printer 34 drill down 17 duration 8 Duration Bar Chart report 12 duration per metered call unit 19 duration range 20 EACH 15 Editing All Reports Button 20 email 8 Entering the Parameters 14 Exclude field 16 Excluding Numbers 16 exit 23 expiring 31 extension 6 extension number 10 Extensions by Cost report 12 Extensions by Duration report 11 Extensions Sorted report 11 extensions sorted by time 17 Find Extension and Trunks Button 29 Font Size 19 for international calls 16 form feed 10 frequently called numbers 24 Front Office Software 36 Full Details report 10 grace period 33 Grace period 23 Grace Period 32 group of extensions 8 10 15 groups 24 Groups Menu Option 26 Groups of extensions 26 Guest Rooms Definition of 35 handling fee 23 Help Button 7 Hyper terminal 31 Import Data Button 31 incoming 15 incoming call 15 Installation Menu Option 28 Installation Password 30 international access code 16 international calls 8 33 Micro BX Call Logging Manual 42 international settings 14 invoice prices 19 invoice pricing 8 23 Invoice Pricing Check Box 9 Keep Display updated Checkbox 7 large volume printing 34 Last Month print range 22 Last Week print range 22 Line Occupancy report 13 lock code 31 Logging 5 logging computer 4 logging machine 33 logging
16. Set Internet Rate Back to Contents www microbx com 40 Index Licensee Details Button 31 Print All Reports Button 19 Print Rates Table Button 19 Print Selection Only Button 19 Printer Set up Button 19 account code dialling 15 account codes 23 Account Codes Menu Option 26 Adjusting Columns More gt gt Button 18 alarm 30 alarm conditions 8 Alarm Options 8 alarms 4 alerts 30 Alias Lists Menu Option 9 Alias Names 24 Alias Names Button 24 area code 15 ASI Hotel Software 36 associate 7 automate 4 bar chart 13 baud rate 28 Beep Button 30 Buffer Box Check Box 29 calculate the cost 6 call densities 13 capturing 4 cell phone lines 33 change parameters 20 Check in Check out 37 clicking and dragging 17 collated per extension 10 collated report per account 15 collated reports 17 column order 17 company daOptionase 15 29 Company Database editing 24 computer s Real Time Clock 29 Conceal Account Codes Check Box 23 Conceal Last 4 Digits Check Box 23 Conceal Pin in Number Check Box 23 Connect Time Check Box 29 cooked data 5 8 cooked data Menu Option 9 Copy button 31 Costing Calls 32 costing centres 26 currency per minute 19 Daily Statistics report 13 DAILY SEL 22 daOptionase editor 24 Data file Location Button 30 date format 14 ee date range 20 24 Deleting Reports Menu Option 20 DEMO 31 departments 24 26 Details Button 7 Display
17. ansparent to the call logging system and you do not need to check this box on if you have one installed Slave PABX Check Box If your PABX is connected to a mother PABX you have to typically dial 2 digits to get an ou t side line Micro BX needs to know this so it can strip the first digit it encounters in the number field Send ACK Check Box Some PABXs and buffer boxes need an acknowledge software handshake from the PABX at the end of every call transmitted If you think yours is such an installa tion check this option on It does no harm to enable this feature even if your PABX does not require it Most PABXs do not require an ACK www microbx com Micro BX Call Logging Manual 30 Watch Dog Menu Option Get alerts on your computer when the logging computer stops responding for any reason Watchdog Alarm Message EN Enter Message Setting up the watchdog on a remote computer System Menu Option T Use Demo Data GE e PT Slave PABX e JL Close The System screen Beep Button What sound the computer will make when you select an alarm to sound the beeper for certain types of calls Passwords User Owner and Installation It only makes sense to set the User Password on a remote computer that is not logging the calls The Computer on which the calls are bein g logged should be allowed to start up unat tended But the Owner and Installation Password restrict access to these Options If you forget
18. ati stics for each day during your reporting period For each day you get the total cost as well as a bar that is sized relative to the other days in the reporting period www microbx com Micro BX Call Logging Manual 14 Select Calls for Display and Report E Title Report 10 Rep 10 y Ranges From To gt Numbers Time DO m 23 59 Report Type Full Details Trunk Line Duration 50 00 00 23 59 59 Number Extension Price 0 12 p999999 99 Excluded NONE Outgoing Calls v Date 01 01 00 y 08 07 03 Cost Centre Incoming Calls P AutoDate Manual Input y Account Unanswered Calls 7 Mal lite More Options X Cancel Save Here s just one example of a report form a collated detailed report per extension Moving Between Reports While you are in Report Forms Menu Option you are able to page through the reports by clic k ing the Up and Down arrows next to the box that displays the number of the report top right If you have made any changes to a report you will first have to confirm whether you want to keep the changes or discard them Entering the Parameters Title This is an arbitrary title you would use to identify the report as unambiguously as possible Try to avoid writing long stories though Time You can narrow down the calls you want to see that were made at a certain time of day such as lunchtime or after hours Enter the start and end time of the period you are intereste
19. ave to type every one of them but rather type 22 30 or 70 75 That saves you from sore fingers Once this is done you click Save and the system will star t and you see the system with the extra menu option HOTEL Try it and then follow the on line help If you want to change the room definition later use the menu option HOTEL CONFIGURE f DEFINE GUEST ROOMS You can also set up room names for the extensions using the menu OPTIONS gt ALIAS LISTS gt EXTENSIONS like this e MicroBX List Maintenance amp Extensions Ax a Banda Lewis Fax Machine Mwango Catherine Reception Room 111 Room 112 Room 113 Room 114 Room 115 Room 116 X Cancel For MicroBX to cooperate with a front office system and post phone calls automatically so that they a p pear on the guest s hotel bill use the menu option www microbx com Micro BX Call Logging Manual 36 HOTEL CONFIGURE SET FRONT OFFICE MAILBOX You should see a screen like this Select Path for Front Office Mailbox 2 x Save in fa microbx y e ce ES E tiptel ARC Cw History country v7 4 7 DATA v7 5 hotel sa ARC BAK Desktop IMAGES Earc BAT N ishield mbx2foff txt Las LANGUAGE sa tmp My Documents myphone a v5 zip Aj server Dv EI e text A My Computer Fie name Sms Seve My Network P A Save as type Cancel ES You must go to My Network Places Ent
20. bil 0 0 24 0 SU 06 07 2003 19 39 Incom 00 09 29 GIG 00 00 0 SU 06 07 2003 20 02 Outg 00 10 38 GIG 0667614 ERIKA HEINM 0 36 0 SU 06 07 2003 20 40 Incom 00 DO 32 GIG 00 00 0 SU 06 07 2003 22 00 ncorn 3 GIG Stuttgar 0711528 DIETER ANDREA 00 00 0 MO 07 07 2003 08 06 Outg Stuttgart 5286536 ANDREA amp DIETER 0 12 0 09 19 Incom Stuttgar ANDREA 00 00 0 10 07 Outg Bibert 0 06 0 Tesion 10 47 Outg 0 48 J 12 17 Outg 0 00 0 01051 T 12 20 ncorn 00 00 0 ncom 00 00 0 Outg P LAPPER 0 00 D 01051 Te Outg 5 0 00 0 01051 Te 10 55 ncorn 5 Feldkirc hen VWeste 00 00 0 E e non o lo4nes A Parabin y Licensee MBX KOMMUNIKATION Stuttgart Deutschland Details gt gt Help T Keep Display Updated M Show Selling Price fassa Today 7 Calls 13 min 0 18EUR The cooked data looks more intelligible than the raw data Note the place and price columns www microbx com Micro BX Call Logging Manual 7 Details Button When calls are coming through and you recognize the number you are able to associate a name with it Then when that number is dialled again the name rather than the number will be displayed on the screen Highlight the call and then press the Details gt gt button you can also double click or right click on the call A submenu appears with the following o ptions Reset columns for the grid Translated Data Save columns for the same grid Enter aliases gt Extensi
21. coming in Micro BX can set certain calls such as calls to mobile phones to show up as blue and international calls as red Also if calls over a certain duration or cost limit come in the programme can beep And if calls are made from an extension or group of exten sions it can also alert you by the options shown below You can set up to 10 different alarm conditions Action to Take on Special Calls X Y K Maximize Window Y Sound Beeper X Cancel 7 Print Cash Slip 7 Hep T Record To Disk FT Run mbxalarm pf Show Caller ID Actions that can be taken on special calls Note that you can also run a programme mbxalarm pif that can activate anything For exa m ple you could run a programme that would generate an email or send a SMS message to someone s cell phone The file Mbxalarm pif needs to exist in the c phone directory Rate Information Menu Option www microbx com Micro BX Call Logging Manual 9 If you want to know what it costs you to phone a certain number click on the Rate Inf ormation option The box below will be displayed Here you can type in the starting digits of the number E Call Rate Information A ES MicroBX I Selling Price Enter Phone Number Kl Place USA Kanada Price per Minute 10 am 9 98EUR Price per Minute 10 p m 8 57EUR Close Micro BX will automatically identify the destination and give you two prices roughly estimated per minute
22. crobx com Micro BX Call Logging Manual 19 Font Size This is a standard Windows printer font dialog You may have to experiment with this to find the optimum font size for your printer You need to pay particular attention to this font scaling if you print over a network to several types of printers Always make sure that you keep the font sizing in the picture Printer Set up Button Simply what it says It allows you to select and set up the printer you will be using during a par ticular printing session Print Setup X currently HP DeskJet 560C Printer on LPT1 Specific printer Options HP DeskJet 560C Printer on LPT1 v ME m Orientation Paper n Portrait Size Jad 210 x 297 mm y C Landscape Source Jin Tray y Setting up the printer uses standard Windows routines Print Selection Only Button We mentioned above how to highlight or select reports Well when you press this button the programme will print only the report you have selected one after the other Print All Reports Button This button prints all the reports in the list regardless of whether you have selected them or not as mentioned above Print Rates Table Button This will print a Table of all the destinations in the rates table and the cost of calls to these de s tinations It gives costs in currency per minute Also it lists the duration per metered call unit to each destination You a
23. d in By de fault the time is set from midnight to midnight Duration You can put in a minimum and maximum duration of the calls you want to report on If you are not interested in calls less than one minute enter 00 01 00 in t he left time field Price You can view calls that are only over a certain price If for example you only want to see calls costing more than 10 enter 10 00 in the left price field Date Auto date Micro BX comes with handy preset date ranges that are determined at the time of printing For example if you select Last Week as your auto date the programme will always print last week as the date range It first looks at the computer s time and date to determine when last week was If you select Manual Input in the auto date field then you are able to edit the from and to dates to any dates you desire The date format will automatically adjust itself to your interna tional settings under the Windows control panel www microbx com Micro BX Call Logging Manual 15 Ring Time 16 If you select incoming but not outgoing calls the Ring Time fields can be edited Some PABXs report the time an incoming call was ringing for before it was answered Nasty one this since you can then fire your receptionist if you think his her response time is not up to scratch Number You can report on one number or an area code Double clicking in this field will bring up a list of numbers in your daOptionase Excl
24. e Copy button will copy these details to the clipboard which you can then paste into an e mail After we receive your payment you will be sent the activation code which replaces DEMO and everyone will be happy Import Data Button You can import data raw data from the PABX at any time Typically one would do this if you have recorded data with another programme For example before installing Micro BX you may have used Hyper terminal to log your data to disk You can then use this feature to get up an running with data you already have www microbx com Micro BX Call Logging Manual 32 Select Telephone Data File lx File name Folders Cancel sermon bin sermon txt Network Il IT Read only List files of type Drives MicroBX Files T bm z ta S c steffen_c Getting the filename of the data you want to import Purge Button Micro BX automatically trims the data file to the required size that gets set during the initial i n stallation You can adjust this file size in MB up or down and then purge the old data You need to estimate how much the file grows per month and then decide how many months of data you wish to access at any time Then set the file maximum file size to about 20 larger to be on the safe side Purge Old Phone Data X When to Purge hh mm Man File Size MB Purge EE Last 15 3 01 Y OK x Cancel Help Actively
25. eld and see if the data coming in from the PABX looks OK Any parameters set by the PABX can be matched by the pr o gramme It is usually a good idea to use the default settings of the PABX That way if a techni cian resets the PABX for any reason happens at inconvenient times the data will still be read correctly when it comes back to life Send Test Data Check Box This is to allow you to test the serial port Micro BX is using It sends out the string the quick brown fox jumped over the lazy dog If you put a loop back connector onto the serial port the string should appear on the screen in the Raw Data in a continuous stream of lines PABX Configuration EN PABX Type AGFEO M MCU Pulses T US Date T Buffer Box WER FF Trunk Access Codes T Send ACK T Home Buster E IV Connect Time T RTC from Computer Extensions Trunks Status PABX Parameters Menu Option Modifying PABX settings www microbx com Micro BX Call Logging Manual 29 PABX Type Micro BX supports a range of PABXs and you must choose the one that most closely resembles yours The programme contains rules for interpreting the raw data which is unique to each type or model of PABX If your PABX is not listed here the list is alphabetical then you must con tact us for instructions Find Extension and Trunks Button If you already have data accumulated Micro BX is able to scan the data a compile a list of trunk lines and extensions It t
26. getting rid of old data How Do We Cost Calls Some systems provide metered call units and if Micro BX knows the cost of a unit it is able to calculate the cost very accurately Also on some systems the precise connect time of a call can be determined and again provided the rates Table is up to date the programme can cost calls accurately Unfortunately the real world is often different Most installations are connected to PABXs that are not capable of dealing with meter pulses or reporting precise connect times for the calls Also quite often even if you have meter pulses enabled your PABX may be con nected to several telecom providers that have different meter pulse prices The Grace Period If the PABX cannot report the precise connect time of a call it usually supplies the total time the line was used during a call This would include the polling dialling and waiting for the call to be answered by the third party But not all call get through and some calls take longer than others www microbx com Micro BX Call Logging Manual 33 to get answered Therefore we employ a grace period system and assume a certain amount of time taken to get a call through depending on the destination For example if we have a grace period set see Owner Options Menu Option of 25 se c onds for local calls and the PABX reports a duration of 00 02 35 then the call is only calculated on 00 02 10 Usually the grace peri
27. hen inserts this list into your company daOptionase which you can then edit Owner Options Alias Names RTC Check Box If your PABX has an unreliable clock that wanders or resets after a power outage it s best to use the computers Real Time Clock to put the time date stamp on the calls Otherwise your data may become meaningless or rather your reports will generate a lot a qu estions MCU Pulses Check Box If your telecom provider sends Meter Call Unit pulses that your PABX can detect then Micro BX should use these pulses to calculate the prices of the calls This would give you very accurate costs This information is unfortunately not available in most installations not by telecom con strains but mostly because a PABX with this detection capability would be expensive by co m parison Connect Time Check Box Some PABXs are able to detect tones from the telecom provider when a call gets connected and terminated Then the duration of a call supplied by the PABX is precise and Micro BX can give very accurate costing of the call Like MCU pulses most installations do not have this fe a ture Trunk Access Codes Check Box Some PABX can report whether a call was dialled using a 9 or a 0 to obtain an outside line If this is reported we may or may not want to use it Buffer Box Check Box This refers only to one special model of buffer box and your dealer should know what to do here Most buffer boxes are tr
28. ing Programme You would also do this if the programme is exited normally and you want to restart it Shutting Down Because the programme assumes that the logging computer should not be shut down to pre vent calls being logged it issues a warning and will also prompt you for the Owner Password if that is set K MicroBX will now stop logging calls E X Cancel Are you sure you want to exit MicroBX If you are running the programme from a remote computer to monitor the logging computer this does not apply Please note that the data in the examples shown in this manual are fictitious Also the logo of Tiptel shown in the screens belongs to Tiptel GmbH a strategic partner of Micro BX Your in stallation may show the generic Micro BX logo or a strategic partner dealer logo associated wi th your area Back to Contents www microbx com Chapter 2 Logging The Calls This chapter deals with the logging aspects and what you can expect from it The processing of the information is discussed in detail in the next ch apter Raw Data Option Below is a typical example of what you would see in the Raw Date Menu Option Each time a call is made and terminated you PABX will transmit the raw data of the call to the computer Files Call Monitor Reports Print Manager Info Options Raw Data Translated Data Alarm Options Rates Test 00017032141210001500000 00 03024400 Long Names 00017032141210001500000 00
29. ire Network and then find the computer that has t he ASI front office software installed Unless of course MicroBX and ASI are running on the same computer ASI should already be running at this time You will then find in ASI s directory the file mbx2foff txt Click on this file then Save That s all ASI and MicroBX are now installed and linked Any questions contact us at support microbx de or at support anandsystems com www microbx com Micro BX Call Logging Manual 37 Usage This manual only covers the hotel options of MicroBX for all standard options including printing reports sorting calls etc please consult the MicroBX Users Guide The hotel menu comprises of three options Check in check out Accounts and Configuration When the system runs automatically together with a front office program you may never need to use e i ther of these options But they are required to run the software in stand alone mode Check in Check out We start with the first option which shows the following screen Jal 10001 DCL 23 09 2004 0 00 10002 Dresselhouse 23 09 2004 0 00 10003 Paul Roos G 23 09 2004 0 00 Transfer Invoice Wake Up No Dialer It shows an overview of the hotel with all rooms their occupancy the total amount owed for telephone calls and whether wake up calls are booked From here we can check guests in or out transfer them print an interrim invoice the final invoice
30. m feed ES between extensions If you are reporting y Header on a group of extensions each extension Select Fields For Report will start on a new page if the form feed is checked on You would normally turn form Select Fields for Report feeding off is you are printing totals only for a group since each extension only requires Das Stu two lines There is also a check box to print a H Iv 120 I Ring IV Ext IV Place the report to a text file instead of to the printer This text file is in a delimited fo r mat that you can read in with a spread V Price sheet Je Alias Number IT xfer Finally you can select which of the fields mi of a call record should appear on display or 7 Duration be printed These options are saved and used in the future whenever you display or print this report X Cancel Jf OK www microbx com Micro BX Call Logging Manual 16 More on Reporting Excluding Numbers If your trunk access code is 0 and your international access code is 00 then you can limit the calls to domestic trunk calls by putting 0 in the Number field and 00 in the Exclude field Sim i larly if you only want to report on local calls y ou would leave the Number field blank and enter 0 in the Exclude field Naturally if you want to report on all out of town calls you would put 0 in the number field and leave the Exclude field blank And likewise for international calls only you wo
31. nd on reports The account codes will be masked by a string of X s Sorting Button If calls get mixed up in the daOptionase for any reason this optio n allows you to correct it by sorting the calls into chronological order It also attempts to get rid of duplicate calls if they should creep in unannounced Micro BX Call Logging Manual 24 Recalculate Prices Button This allows you to change the price and then update the call records retroactively When you press this button you are prompted for a date range that you want to update This process can take some time depending on how far back you want the changes take effect and how big your system is Re Calculate Prices for Old Phone FG Date Range 01 1 2001 15 3 2001 Y DE x Cancel Help From when to when do the new prices take effect Alias Names Button This takes you to your company daOptionase editor This editor is discussed under its own heading Back to Contents Editing Your Company Database You are able to enter the names of your employees put them in departments or costcentres and identify phone numbers that are dialled on a regular basis by name When you press the Alias Names button shown above you start an editor where you can e nter all this information Names Associated with Phone Numbers Menu Option You can have as many names corresponding to phone numbers as you like But keeping the list down to the most fre
32. ng cell phones on that network This information needs to be put into your rates Table and your company daOptionase by your dealer Yes you will have to pay extra for this ser vice Network Installations Micro BX is fully network compatible You are able to log the calls on one computer and then view the data and print reports on another computer or computers This needs to be set up by your dealer and you are expected to pay a license fee based on the number of workstations u s ing Micro BX Internet and e mail Micro BX can connect to remote sites through the internet thus enabling you to monitor many PABX from one central site You can also send reports automatically through e mail For details on these features check our FAQ section on the internet or drop us a line at support microbx de Also if your computer has Internet access we can assist you doing the installation under remote control from HQ More On Watchdogs When you are using Micro BX on a network one computer can be used to monitor the logging computer and alert you if the logging programme gets disabled for any reason It does not make any sense to install the watchdog feature on the logging machine since if the programme gets disabled it will not be able to alert you to anything The remote computer looks for a sp ecial file on the logging computer that should be updated at minute intervals As soon as this file b e comes older than 3 minutes an alert box will pop u
33. nu Option 9 rates table 19 rates Table 32 Rates Table 33 raw data 29 Raw Data 5 28 raw data language 5 recalculate 23 Recalculate Prices Button 24 Recurrent Expenses Menu Option 27 remote computer 4 Report Account Code Number 15 Report Call Type Check Boxes 15 Report Date Range Auto date 14 Report Display Button 15 Report Duration Range 14 Report Extension Number 15 Report Number Dialled 15 Report Number Exclude 15 Report Price Range 14 Report Ring Time 15 Report Time Range 14 Report Title 14 Report Trunk Line Number 15 Report Type 10 Reports Menu Option 10 restrict access 30 RTC Check Box 29 Save Columns 18 Scheduled Printing Menu Option 22 Selecting a Report File Menu Option 19 Selecting Reports print manager 18 Selling Price 9 Send ACK Check Box 29 Send Test Data Check Box 28 sensitive phone data 23 serial port 28 serial ports 28 serial printer 5 Setting Alarms and Colours 8 short name 9 26 Shutting Down 4 Slave PABX Check Box 29 SMS message 8 sorted by time 12 Sorting Button 23 sorting order 17 spreadsheet 19 Starting 4 starting digits 9 synchronise 33 telecom connections 33 telecom price 9 telecom prices 19 telephone time 9 the total cost of calls 13 third party 32 time range 20 time date stamp 29 www microbx com Micro BX Call Logging Manual 43 Totals Only report 10 transfer history 6 transfer information 6 Translated Data Menu Op
34. od can be set by the user for local calls Other grace period are listed in the rates Table applicable to your area Normally one takes longer to connect to out of town or international calls The Rates Table Micro BX needs a rates Table for every location where it is installed Listed in this Table is the pulse rates for all the possible destinations you can dial When your telecom company changes it s pricing structure the rates Table needs to be updated Normally the dealer in your area will adjust the rates Tables as needed and then post them on the web They can be found on www microbx com When you download the correct rates Table nrates mbx you need to copy this file into the c phone data directory of the machine where the logging is taking place Special rates Tables can be written for you if you have special requirements For example you may a run a small hotel we have a nice add on for you and want to simplify the call cos t ing to make it easier for guests to calc ulate how much a call will cost You may want to cost all destinations in minute intervals instead of the pulse intervals that your telecom supplier uses Your dealer can help you here Using More Than One Telecom Provider It is possible for Micro BX to cost calls that are charged from different telecom providers For example in addition to the normal telecom connections you could have cell phone lines coming into your PABX to provide least cost routing when calli
35. of cost The same goes for the extension Alias Name column E MicroBX PABX Traffic Analyser 7 5 0 3 4 0 x Fies Call Monitor Reports Print Manager Info Options Hotel Extensions sorted by Duration AA O APA Duration ed 143 8 20 28 oc 4 54 101 20 122 82 136 75 118 38 1155 54 104 52 124 59 121 58 125 48 150 37 108 26 142 13 107 09 151 09 147 08 106 05 119 01 116 01 111 01 157 0 00 131 Total FR 17 09 2004 20 36 138 Calls 138 min 10 75EUR SE 12 00 15 PM Today 0 Calls O min 0 00EUR kk Fa Fe o Om Oo o ojo o o o o JO O o JO JO o o JO JO o o IO X IN EE O o o O o O PP amp amp 0 io Or Is Il Il 0 10 7 H 1 d 1 1 3 1 I 1 1 Viewing a report on the screen Count number of calls Min number of minutes www microbx com Micro BX Call Logging Manual 18 Print Button This is a shortcut button to print your report once you have seen the results o n the screen Adjusting Columns More gt gt Button If you have made changes to the column layout this is where you can come to make the changes permanent Click on the More gt gt button or right click on the bar grid and then click on the Save Columns button followed by Close You can also change details of a highlighted call with this option by entering the name associated with the number dialled as well as th e short long name of the extension Back to
36. on long and abbr Name for Extension Phone Number name to replace a phone number Account customer code Print cash slip cash slip for a single call The alias submenu looks like this extension and account code menus are similar Modify Alias Names and Account Codes x Phone Number 5286536 Replacement Name ANDREA amp DIETER 7 Help JL save Keep display updated normally you see phone calls on line scrolling on this screen But if you select a call with the mouse the display stops scrolling so you can look at this call and modify its names When you are done click on this check box so that the calls scroll again Of course they are recorded even when the display is not updated Help Button General help can be found on the programme by pressing the Help button or pressing lt F1 gt Back to Contents www microbx com Micro BX Call Logging Manual 8 Alarm Option Menu Option Make the programme behave in certain ways based on the type of calls coming in You can also set the invoice pricing a displaying of long extension names in the cooked data Alarm and Colour Options E Data File CIPROGRAMMEIMICRO_BxXidatalsermon dat Select Alarm Number Pabx AGFEO Alarm 1 X More gt gt 7 Buffer Queue Alarm Type Parameter Reaction Colour Calls to Number 0 AS MCU Load 0 00 X Cancel The Alarms Technical Screen Options Setting Alarms and Colours While calls are
37. one bill by 35 or more Call logging is typically divided into two distinct areas The logging which includes the ca p ture and interpretation of the data supplied by the PABX comes first Then once you have the data you need to process the information into reports for distribution to individuals or heads of departments etc This manual is therefore divided into these two logical sections Chapter 2 deals only with the capturing of raw data and cooking it This includes setting alarms for cer tain conditions and some more general information available to the user Chapter 3 deals with processing the call information that you do at set intervals daily weekly monthly etc and how you set up your reports display them on screen and print them Also discussed here is how to automate many processes For example setting the system to automatically print your weekly reports every Monday morning and 04 00 Chapter 4 titled Nuts and Bolts deals more with technical details that your IT manager may want to familiarize himself with This in cludes the Owner options and Installation options Starting the Programme You would not normally have to do this since the programme should start automatically when you start your computer However in some network installations the progra mme can be used to monitor the logging system remotely In these cases you may have to start the programme manually by going to Start Programs Telephone Management Logg
38. p with the chosen message Because it uses this time difference it is important to synchronise the computer clocks from time to time Your IT manager can write a special log in script to synchronise your time and date to with the server each time you log on Ditto for the logging machine www microbx com Micro BX Call Logging Manual 34 Micro BX For DOS Also available is a DOS version of Micro BX that is fully compatible with the Windows version If you have large volume printing requirements and wish to use a line or dot matrix printer then using the DOS version is the way to go You will to still need a Windows machine to log the calls since DOS logging is no longer supported Back to Contents www microbx com Micro BX Call Logging Manual 35 MicroBX Hotel Version Installation and Configuration In order to use the Hotel options you must download and install the file MHMDEMO from our web site www microbx com mhmdemo exe This file contains our standard telephone accounting software with the hotel options added on When you start micro_bx it will prompt you to define the guest rooms e MicroBX List Maintenance Cost Centres EACH 11 12 15 99 Guest Rooms 20 29 Delete X Cancel Y Save A It has created a group of extensions with the name GAST GUEST and you can enter a range of numbers and also individual o nes like this 21 30 37 50 59 70 75 Note when you define several numbers in a row you don t h
39. programme 33 long extension names 8 long name 26 Long Names Check Box 9 Longest Calls report 12 loop back connector 28 maintenance 23 make the changes permanent 18 Manual Input 14 mark up price 9 maximum file size 32 mbxalarm pif 8 MCU metered call unit 23 MCU Pulses Check Box 29 meter call unit 23 Meter Call Unit pulses 29 meter pulses enabled 32 metered call units 32 Micro BX For DOS 34 Micro BX For Hotels 35 Micro BX week 22 mobile phones 8 monitor the logging computer 4 monthly reports 19 MONTHLY SEL 22 Most Expensive Calls report 12 Moving Between Reports 14 Names Associated with Phone Numbers Menu Option 24 network 33 network compatible 33 Network Installations 33 nrates mbx 33 Number field 16 Numbers by Cost report 11 Numbers by Time report 10 Numbers Sorted report 10 numerical order 10 Nuts and Bolts 23 off peak 9 on screen 17 one page report 12 Operator Response report 12 out of town calls 16 www microbx com outgoing 15 output formats 5 Owner Password 30 PABX default settings 28 PABX documentation 28 PABX Type 29 Passwords 30 peak 9 percentage distribution trunk report 13 phone directory 8 phone statistics 13 pin number 23 Port Parameters Baud and byte format 28 precise connect time 32 price range 20 Print Button 18 Print Manager Menu Option 17 18 Purge Button 32 Rate Information Menu Option 8 Rates and Fees Me
40. quently called numbers is recommended Putting in too many names can be overkill and you want to avoid the extra work if you like sleeping late www microbx com Micro BX Call Logging Manual ei MicroBX List Maintenance Phone Numbers 0041432661134 004316167871 0044118982118 ONA AA TOOT OAS New STEFFEN TOXOPEUS H ADCOM JULIUS ALEX BANK OF BOTSWANA TERR amp VERYAN TERRY S DAUGHTER TERRY S TOCHTER REGINA NEVILLE THOMAS HEINM MOBIL RITTER SWISSCOM CENTRAFIDES ALEXANDRE SWISSCOM DYCONIX TIPTEL WIEN LAFONE Dot opp Delete Print Y E Names associated with phone numbers Extension Names Menu Option Extensions can have both a short abbreviated name and a long name In small companies you could have the person s initials up to four characters only Large companies usually do not use the short name feature The long name right most column can be up to 17 characters long Usually the full name or job name of the person is listed here 25 Notice in the example below the first four lines do not have extension numbers in the left field This is because they are group names discussed below ei MicroBX List Maintenance amp Extensions Banda Lewis FAX Fax Machine ATH Mango Catherine EC Reception 11 Room 111 12 Room 112 13 Room 113 14 Room 114 15 Room 115 16 Room 116 99 Ext 99 Delete Print E X Cancel What the extension list looks like
41. r owner options Editing the Pricing Parameters Simply put in the prices in cents MCU metered call unit bu ying price is the minimum price your telecom company charges you for local calls Selling price is what you on sell the tele phone charges if applicable The Grace period is the cut off time for a local call before Micro BX starts charging Anything shorter than the grace period will not be charged The handling fee is added to every call when you a displaying or printing calls using the i n voice pricing This is in cents Conceal Last 4 Digits Check Box If the phone data is sensitive like your office is full of spies you may not want the full numbers to appear on the screen and on reports Checking this box o n will mask the last for digits of the phone number and replace them with XXXX Micro BX will however cost the calls correctly Conceal Pin in Number Check Box You may have a system in which you have to ent er a pin number to get an outside line This pin number is usually unique to each user and different access privileges may apply between ind i viduals Therefore you may want mask the pin codes so that users are u nable to learn the pin codes of other users Conceal Account Codes Check Box You would typically use account codes to cost projects or cost calls you make on behalf of ce r tain clients a law firm springs to mind You are able to prevent the account code numbers from appearing on screen a
42. re able to select whether you want to print the telecom prices or your invoice prices You can also send the costing data to disk for importing into a sprea dsheet Selecting a Report File Menu Option You can have several report files that contain report forms Fo r example you may have different weekly and monthly reports This allows you to select any report form file you wish to work on www microbx com Micro BX Call Logging Manual 20 Choose Reports File 7 lx File name Folders c phone Cancel daily sel eyes fmb sel S hocus sel 3 phone mbx3000 sel L data Network Il mbxnew sel CI helpfi 1 microbx sel CJ mbxwin IT Read only oldmbx sel 3 mhm_win standard sel List files of type Drives MicroBX Report Files S c steffen_c Selecting a report forms file If you enter an name that does not already exi st the programme will ask you whether you wish to create a new file If you do it will create an empty file to which you can add reports Choose Reports File gt CAPHONEXYEARLY SEL This file does not exist Do you want to create it Create a new report forms file yes or no Editing All Reports Button This is a powerful option to change parameters in all the report forms in the file you are currently working on The options are the date price time and duration ranges Simply change any of the parameters in the Options shown below and then press the
43. rvations and every file may con tain many reports When you install the system first it comes with a couple of standard reports You may use these or rather create your own When you click on the Menu Option Reports Create Report you get a choice of what kind of report you want to create In this chapter we show you what the different report types do and what they look like When you have created your report the system prompts you to save display and also print it Finally we discuss scheduling your reports and totally a utomating the process if you have the need to look good in the office while you are actually sleeping late or have gone out cycling Reports Menu Option When you create a new report the system asks you what kind of repo rt it is to become Here are the different types of reports Report Type The report types supported are as follows 1 Full Details This gives a chronological record of all the phone calls made during a r e porting period giving all the details of each call If you are printing for a group of exte n sions the extensions are collated in numerical order of extension number Date Time Alias Number Place Duration Price Ext Xfer 1 0 Li MO 26 06 2000 08 08 01 58 2 30 210 3 26 06 2000 308269 Harare 26 06 2000 774064 Harare 2670672000 08 660581 Harare 26 06 2000 08 091212943 Econet 26 06 2000 08 011412867 NetOne 26 06 2000 668403 Harare 26 06 2000 09 091349096 Econet
44. t File Menu Option ooooocccccononcccccncinono seeeeeeeneeeesecsenaeeeetetenaes ceeeseneetenes 19 Editing All Reports BURON AAA EEN 20 Deleting Reports Menu Option ooooococoncccccccnncccoccnon cononccnnonananncnncnannnnonnnnn narncnnnncnanncnnnnnnnns 20 Scheduled Printing Menu Option 22 How to Set It Op isisi id eels 22 Chapter 4 Nuts and Bolts 23 Options Rates and Fees Menu Option can be Password Protected ssssseessenrreeeee 23 Editing the Pricing Parameter 23 Conceal Last 4 Digits Check BOX ooooooooccccnncccoccccnccnonoconononncncnnonananncnncncnnnn nn sesseaaeeeesenseaea 23 Conceal Pin in Number Check Box 23 Conceal Account Codes Check Box 23 www microbx com Micro BX Call Logging Manual SOMING BUT ET 23 Recalculate Prices BURON AAA EE 24 Alias Names BUNOT 00 ae 24 Editing Your Company Database oooooococcccccococccccoconnnnnnconnonnnnnnnnnnnnnnnnnanannnnnn cnnn rca ncnnnnnnnnnnnninnns 24 Names Associated with Phone Numbers Menu Opton ceneeeeseesenenseees 24 Extension Names Menu Option oooocccococcccccnonononcccncanaccncncnnonnnncnnnnnnnnnnnnnnanncnnnnn naar cnnnncnnns 25 Account Codes Menu Option 26 Groups Men O pO iii A eee ee 26 Lists Menu ODOM iii is 26 One Off Expense Items Menu OptiON oocooooccccncnncccccccccnnoncnnnnnnnnnncncncnnnnnoncnnnnn ennnnnnnnns 27 Recurrent Expenses Menu Optton saeeestenenseeeetes 27 Installation Menu Option can be Pass
45. tails and sorted by time 10 Most Expensive Calls This is a two page report of the most expensive calls listed in full details and sorted by cost 11 Duration Bar Chart This gives you a distribution chart of the duration of your calls 16min 33min A typical Duration Bar Chart 12 Cost Bar Chart This gives you a distribution chart of the cost of your calls 100 00 200 00 A typical Cost Bar Chart 13 Operator Response This gives you a distribution chart of the length of time it takes for the operator to answer incoming calls Need an excuse to fire your receptionist www microbx com Micro BX Call Logging Manual 13 14 Line Occupancy This gives you a distribution chart of the call densities during the day It illustrates very clearly when you have busy and quiet times during the day and when it s best to get someone to assist with the tireless folk who a nswer your calls 06 00 12 00 18 00 A typical Line Occupancy Chart Note the 10 30 and 14 00 peaks Busy times Who s working late 15 Trunk Usage A bar chart giving each trunk use including the total cost of calls on each trunk which you can compare with your telecom bill and the percentage distribution O e 0 0 0 00 O S 20 24 60 23 E 30 25 0 0 0 0 20 26 How your phone calls are distributed through your telecom lines Daily Statistics This gives you a break down of the phone st
46. the monthly reports should all have the date of Last Month and the daily reports should all have the date of Yesterday Check the required boxes on or off The drop down box containing the days of the week is the day you select to print the weekly report The hour field is the time of day it will print The day field determines when you are going to print monthly reports The hour field is also the time the monthly and daily reports will print Note that the Micro BN week runs from Sunday to Saturday Also printing a report for Ye s terday on a Monday will include calls from Friday to Sunday Back to Contents www microbx com Chapter 4 Nuts and Bolts This chapter is more concerned with the technical aspects of the programme The normal user may want to stay clear of here and rather let the IT manager worry about this subject matter Options Rates and Fees Menu Option can be Password Protected Here you can do some maintenance You can change the meter call unit price buying and sell ing sort and recalculate the calls records and well as set some flags It is also the only place from which you can exit the programme Owner Configurable Options EN es MCU Buying Price oi 2 Grace Period o Ge ling Pri i po E PIN in Number MCU Selling Price 0 24 Handling Fee 0 00 E Account Codes Tax Rate 0 00 Set Pane eo Lange Prices E Owner Sort User Recalc Prices Close Options available unde
47. tion 6 transmit 5 trunk access code 16 Trunk Access Codes Check Box 29 Trunk Usage report 13 unanswered calls 15 unreliable clock 29 User Password 30 Wake up Call 38 Watch Dog Menu Option 30 Watchdog 33 watchdog feature 33 website 31 weekly reports 19 WEEKLY SEL 22 Windows control panel 14 Windows hardware 28 Yesterday print range 22
48. ude You can exclude a number or an area code from being reported by entering the number in this field Double clicking in this field will bring up a list of numbers in your daOptionase Trunk Line This represents the physical telecom connections to your PABX Setting this option to 0 d e fault will report on all trunk lines Enter the trunk line number to only report on one line if you need to make a comparison with your telecom bill which is usually separated by line Extension You can report on one extension or a group of extensions as defined in your company daOpti o nase To pick from a list of extensions simply double click in this field to bring up the list Account Code If your installation is using account code dialling for any reason you can either report on one account code or you can produce a collated report per account code by setting this field to EACH You can also double click in this field to bring up a list of account codes to choose from Call Type Check Boxes Check boxes for incoming outgoing and unanswered call s More Options Button Show External Transfers Check boxes for using the billing invoice Billing Price price in the report concealing the last Long Extension Names three digits of each number for privacy Conceal last 3 Digits reasons using long names for the exten ane g sion in the call and more check boxes for ee eee printing a header and using a for
49. uld put 00 in the Number field You may need to sit back and logic this out for yourself Back to Contents www microbx com Micro BX Call Logging Manual 17 Display Report Menu Option You will sometimes prefer to display calls on screen rather than using up paper to print a report So this is where you would come Except for when you have collated r eports per extension the information seen on the display is exactly as you would see it on the printer Collated reports are not collated on the screen when displayed You are able to adjust the column order and widths by clicking and dragging with the col umn headers In the following screen we have an example of extensions sorted by time Sorted reports such as these have a special property when displayed them on screen If you double click on a line Micro BX will create another report behind the scenes that will drill down through the data For example double clicking on any of the lines below will create a report on numbers sorted by time dialled by that extension Then double clicking on any of the numbers in the subsequent screen will generate a report for all exte nsions dialling that number You can then later removes the reports in the Print Manager Menu Option Another property of these sorted reports is that you can click on the column headers to r e arrange the sorting order For example if you clicked in the price column header the report will the sort itself in order
50. word Protected ceeeeeesseeeeeseaaaes 28 Port Parameters Baud and byte format oooocooiciccccnnicicicinicccnnnononnncnononnnnnnnnnnnnnnnnnnnn saaeeeeeess 28 Send Test Data Check BOX Ain scheet ah pasa iss Sidi awa Sei Al 28 PABX Parameters Menu Option oooococonicocccccconoconccccononocncnncnanncnnnnnnnnnnncnnnnn caaeeeteeeenseterentes 28 PABX TYPO A A idas 29 Watch Dog Menu Option imc Ir 30 System Menu Option toi taa 30 Beep Button reee A ee e EE AA eee eee 30 How Do We Cost CEET 32 The Grace PON OO sakes eke A AA A A ee a 32 The Rates Table igi c ks ana Vist A esata aad aes haste Dade A ee 33 Using More Than One Telecom Provider 33 Network Installations iia te tecct travis aever teen iat vitae eta uae tie oe ein 33 Internet and e M il srncie iii ete ibriaicic 33 More On Watchdogs excl a iia 33 lee Eed 34 MicroBX Hotel Version 35 Installation and Configuration oooococinnooccccncconononcnnonnncnnnonnnnnncononnnnnnnnnnnnnrnnncnnnan nena nennannnninincans 35 UT A EE E EN 37 CRECK IN GHECK FOU cipal AAA etna 37 THE ACCOUNTS VINO Wsin AA A ea adie ee i iis Ae 38 Index 41 www microbx com Micro BX Call Logging Manual 4 Chapter 1 Introduction Thank you for choosing Micro BX for your call logging requirements A programme starting from humble beginnings in 1991 has become one of the most powerful tools to record and an a lyse your phone call data And if you are the typical customer expect to reduce your monthly ph
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