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User Manual Version 5.0

1. cc cccccssccccsssssceceessececsesececsesaeeeceesseeessesseeeceesaeeecsesaeeeceesaeeessesaeeeeeeeaeeeeeses 108 10 10 Virtual Machine Action s cccscccsssscsssecssccecsnecesseecseseeceeeeecsaeesssuecseseecsesessaeesesaeeeeeeeees 108 10 11 US ee LEE 109 11 SCE CUS td ege deeg eege Eege EE EES 111 11 1 Schedule Report Job 111 11 2 Schedule Network Discovery Job 112 11 3 Power JO Desiree degt eege ENEE ENEE EES 113 114 Execute Script Jobsti icine aaae ea ea EE EEE aaee 114 11 5 Windows Servic JO Dasima erenn eek er degen hee ge dee hiie EnS 114 116 Montor Maintenant O aises aE a E SESE 114 11 7 Alarm SUppreEssion SOD EE 115 11 8 Rediscover MONItOM s 2 sci cc s cccessesveastecasittvaretiansienn ceva ive tesndeesntets EERE AE EEE Aa Eaa en 117 RBC De RETTEN 118 11 10 NCM Change Detection job 119 11 11 Off Monitor Maintenance Job 120 12 Widgets for Custom Dashboard osise iiiseniior ieies niederen iaeaea E E d OEE EETAS 121 12 1 CUSTOM Dashboardisisi sinsear aa e ue Eed eu ee 121 122 Widget TYD Seiras ariere EEEE EE REE e REE A E E E aeS 121 12 3 Adding Default E 122 124 Alar WIG REL asneiras ne e EAEE Ee eege delet Geese hie eegen eege e Eege aeehe 122 12 5 Availability Wid geticis a vcceiczccacheiciysietetetacegs cosctesczeencbevceesnddeSeee cous seusee se seencceaveieseseGebedeus lt eussassceeedee 123 kA DE te 124 12 7 Performance Wid eet irc iiss n a aaae ea EENS Eer 125 128 Wa Widget EE 126 EIERE 127 12
2. Follow the steps given below to add device by running network discovery Navigate to Admin gt Network Discovery gt New gt Cloud Provide the Name for the discovery Select the Department from the list Select the RPE Remote Polling Engine from the list Provide Credential Profiles for selected cloud types Au Pr Wn e Select type of devices from the list to be discovered This includes types of devices namely Amazon Cloud Foundry and Google App Engine types Discovery Parameters Also provide the required parameters to make theconnection 7 Provide the Cloud Resource Type to be discovered 8 Provide appropriate Discovery Parameters to discover them successfully 9 Click on Create to add new cloud discovery 10 Click on Run to run the discovery 11 Once finished click on View Result to view classified Cloud Apps 12 Click on Provision Object to add selected Cloud Apps Note Discovered Cloud node will be listed under Node tab Selected Objects should be displayed at top of the pop up as total number of nodes resources applications virtual machines Create New Cloud Discovery Name Department RPE Google App Engine Core Infra v Master RPE v Credential Profile s ga Cloud Type s Cloud Resource Types to Discover conse app Engine el Discovery Parameter s Google App Engine GAE P Domain Name Reset Figure 3 2 Cloud Discovery 3 1 3 Service Discovery Service monitoring can
3. 100 0 AM 100 0 Figure SLA Drill Down Page 14 3 Modifying Business SLA To modify SLA View properties 12 Navigate to Business SLA gt Click Edit button of Business SLA 13 You can edit SLA View Name Target Percentage Compliance Period Scheduled Maintenance Monitoring Period Business Hour and Notification recipients 14 Click Update to apply changes The system makes changes to Business SLA and displays a confirmation message of the action Note Changing compliance period Scheduled Maintenance Target Percentage will reset the SLA and SLA Measurement will start from newly updated properties Pervious data of existing Business SLA will also be removed 14 4 Adding Removing Performance Attributes from Business SLA Note For Business SLA All performance attributes listed in Business Service gt Business 137 Minder 5 0 User Manual lt Smindarray Service attributes s are included to measure SLA For Monitor Level SLA by default all the attributes that has alarm configured are included to measure the SLA If you wish to remove a particular attribute from SLA measurement you need to disable delete alarm form that attribute in containing Monitor 138 Minder 5 0 User Manual lt Smindarray 15 Reports The report panel contains the following set of reports generation options You can generate the desired type of report based on your requirement 1 Pre Defined Report 2 Custom Report The repor
4. Click Create P WH 97 Minder 5 0 User Manual lt Smindarray Alarm Create Annotation Annotation Message Figure Alarm Annotations The system will save the added comments and displays confirmation message of the action Note This annotation can be accessed by any users 9 6 Assign Acknowledge Alarm You can quickly acknowledge an alarm event by selecting one or more events and clicking on the Actions gt Pickup Alarm You can assign alarm events to other users by selecting one or more events and this enables you to pass the events to other users to acknowledge Note In order to acknowledge assigned alarm events User have to pickup events that are assigned to them 9 7 Suppress Alarm You can acknowledge and suppress alarm event until a specific date andtime Follow the steps given below to acknowledge and suppress events 1 Navigate to Alarms gt Alarms 2 Select desired alarm from the list gt Click on Actions gt Suppress Suppression Configuration dialog appears 3 Provide Date and time until which you want to suppress alarm 4 Click Update Note When you acknowledge an alarm event the state of the monitor also changes on the Monitor Overview Page MINDER does not use the suppressed alarm to calculate the monitor status severity when a performance attribute alarm is in a suppressed state 98 Minder 5 0 User Manual lt Smindarray 9 8 Creating Alarm Escalation Profile
5. Credential Profile redential Profile Click to Troubleshoot Click to Troubleshoot Click to Troubleshoot Click to Troubleshoot Click to Troubleshoot Click to Troubleshoot Figure 3 1 8 Troubleshoot 3 Click on Troubleshoot reason that why that device is not identified will be displayed lt Smindarray Troubleshoot Node Log 192 168 1 1 Either authentication failed or wmi service is disabled in target monitor Figure 3 1 8 Troubleshoot Node Log Note To check about Ping fail port connection and system OID follow section6 10 3 1 9 Prerequisites to start monitoring 3 1 9 1 Prerequisites for Database Monitor Database supported by MindArray Minder are Oracle Microsoft SQL MySQL PostgreSQL IBM DB2 E ae a 3 1 9 2 Prerequisites for Oracle Database Monitor In the Oracle database that you are trying to monitor ensure that the user name assigned to Minder has the permission to access the Oracle database from the host where Minder is running User Privilege To create a new Oracle database monitor you should have adminprivileges Minimum User Privileges gt user with CONNECT and SELECT_CATALOG_ROLEroles To discover and add monitors refer to section 3 1 lt Smindarray 3 1 9 3 Prerequisites for MySQL Database Monitor In the MySQL database that you are trying to monitor ensure that the user name assigned to Minder has the permission to access the MySQL database from the host where Mind
6. Minder scheduler allows you to schedule the tasks in different categories namely generating various reports managing various monitors details and network discovery information power operations Script execution amp Service actions We have the following entities based on which the scheduler details and configurations change e Report Job e Network Discovery Job e Power Operation Job e Execute Script Job e Service Operation Job e Monitor Maintenance Job e Alarm Suppression Job e Rediscover Monitor Job e NCM Backup Job e NCM Detection Job 11 1 Schedule Report Job Report job allow you to automatically generate reports as per the date and time specified by you To schedule the Report Job follow the steps given below Navigate to Scheduler gt Click on the date you want to schedule a report Report Job dialog appears Provide the Scheduler Name Provide the Status as Enable to start scheduler Provide the Scheduler date and time to run the job Select the Report Category you want to send from the various reports listed Select the Report Template Name Select the Report Type you want Select the Email Notification action for the Job If you want to repeat the job daily weekly monthly provide the schedule time for the Operation to repeat daily weekly monthly 10 Click Create to finish 9 0 So OP oN The systems saves Scheduled event and displays a confirmation message of the action 11 Minder 5 0 User Manua
7. Note Core monitoring and alerting applied to an individual monitor is also disabled and only monitor availability is enabled for this state Availability will be marked as Maintenance mode 4 12 Move Change Department of Single Multiple Monitors Warning Moving a monitor permanently from one department removes the monitor and affects all the SLA Business Services Widget and Reports associated with that monitor in source department In addition any attached credential profile created by that department s administrator users is permanently moved to target department For more information about security see section Security To change update Department into multiple monitors follow the steps given below Navigate to the Monitors gt Monitors Select monitors from the list Click Action gt Move Department PWN PR Select Department from the dropdown list to move monitors Note To manage Department navigate to Admin Panel gt Departments 5 Click Move The system updates new Department for selected monitors and displays a confirmation message of the action 4 13 Sharing Monitors to other Departments Users Warning Departments are permission based entities that comprise the Minder security model We recommend that you read the review security section 14 before making changes to department Minder allows you to share monitors to other department with Full access or Read Only permission When a monitor is shared to another departme
8. 2 Navigate Actions gt Polling scheduler 3 Enable Asset manager Now it will monitor assets along with metric performance 62 Minder 5 0 User Manual lt Smindarray Update Polling Scheduler Performance Metrics Metric Status Poll Time Sec System Load Ea 350 d Diskh Aanager Eg 1800 Memory Manager 300 d Availability and Health Manager Enable 300 Hardware Sensor Details Ee 300 Process Manager Eg 300 d CPU Manager Eg 300 d Network Manager Sa 200 d Service Manager Eg 300 d Configuration Manager Sa 200 Figure 5 10 Enabling Asset Manager 5 21 Enabling Performance Monitoring on Existing Assets Minder allows you to enable performance monitoring E g CPU memory monitoring on an existing asset already is being monitored for software and hardware audit Follow the steps given below to enable performance metrics along with assets 1 Navigate to Monitors gt select a monitor Navigate Actions gt Polling scheduler Enable the desired manager that you want to monitor Now it will monitor assets along with metric performances Click on Update KAN a Update Polling Scheduler Performance Metrics Metric Status Poll Time Sec d Jobh anager Disable 500 d Memory Manager Disable 300 Disk Performance N Aanager Disable 300 Network Manager 300 Disk Manager ca 1800 CPU Manager Disable 300 Process Manager EE 350 a System Load Manager Disable 350 Deamon anager ca 350
9. Availability and Health Manager Disable 300 Asset Manager Ea 300 Figure 5 11 Monitoring Performance Metrics 63 Minder 5 0 User Manual lt Smindarray 6 Admin Panel Read the following set of instructions for the following attributes i Network Settings Network Discovery Profiles Alert Settings Business Hours Other Settings ei Backup Distributed Monitoring Locations e Security a V Credential Profiles Utilities z Mail Server h Kei SNMP Trap Profiles Global Settings RPE Management Users LDAP Servers Departments User Roles e Network Settings Network Discovery Credentials Profiles Utilities e Alarm Settings 64 Business Hours Product License Minder 5 0 User Manual lt Smindarray 6 1 e Mail Server e Other Settings e Backup e SNMP Trap Profiles e Global Settings e Product License e Distributed Monitoring e Locations e RPE Management Security The features and functionality of this is explained in section 13 6 2 Network Settings 6 2 1 Network Discovery For information on discovering and adding devices apps please refer to section 3 0 6 2 2 Credential Profiles Pre configuring a set of credentials in Minder helps applying them to multiple devices at a time saving a lot of manual effort Follow the steps given below to create a credential profile 1 2 65 Navigate to Admin gt Credenti
10. Common 15 2 Corel Corporation May 10 2011 CorelDRAW Graphics Suite X5 Connect 15 2 Corel Corporation May 10 2011 CorelDRAW Graphics Suite X5 Custom Data 15 2 Corel Corporation May 10 2011 CorelDRAW Graphics Suite X5 Draw 15 2 Corel Corporation May 10 2011 CorelDRAW Graphics Suite X5 EN 15 2 Corel Corporation May 10 2011 CorelDRAW Graphics Suite X5 Filters 15 2 Corel Corporation May 10 2011 CorelDRAW Graphics Suite X5 FontNav 15 2 Corel Corporation May 10 2011 CorelDRAW Graphics Suite X5 IPM 15 2 Corel Corporation May 10 2011 CorelDRAW Graphics Suite X5 PHOTO PAINT 15 2 Corel Corporation May 10 2011 CorelDRAW Graphics Suite X5 Photozoom Plugin 15 0 Corel Corporation May 10 2011 CorelDRAW Graphics Suite X5 Redist 15 0 Corel Corporation May 10 2011 CorelDRAW Graphics Suite X5 Setup Files 15 2 Corel Corporation May 10 2011 CorelDRAW Graphics Suite X5 VBA 15 2 Corel Corporation May 10 2011 Figure 5 7 Software details of a particular monitor 5 18 Hardware Assets Minder allows user to get the overview of hardware available in your network Follow the steps to get the overview of hardware details 1 Navigate to Assets gt Overview 2 Here a graphical representation along with the count of available hardware assets in your network is shown Asset Overview Laptop Overview Server Desktop Workstation Server Desktop ES Workstation Laptop o0oo Figure 5 8 Hardware details By clicking on count asset name along w
11. Follow the steps given below to know that monitor has pinged successfully or not Navigate to Admin gt Utilities gt Ping Checker Provide the IP Host Click on Test Result will displayed on top as shown Pe Ben Ping Checker 192 168 1 1 Ping successful IP Host 192 168 1 1 Test Figure 6 2 Ping Checker 6 2 3 2 Port Checker User can use port checker attribute to know whether the port of a monitor is connected or not 67 Minder 5 0 User Manual lt Smindarray Follow the steps given below to know about port connection Navigate to Admin gt Utilities gt Port Checker Provide IP Host Provide port number Click on Test Result will be displayed on top as shown Wi P W HP Port Checker Successfully connected to port 80th IP Host 192 168 1 1 e Port sol Figure 6 3 Port Checker 6 2 3 3 System OID Fetcher To know OID of SNMP device you can use System OID fetcher as only SNMP devices allows you to get the system OID If the user gets system OID meaning connection is successful otherwise it will show an error System OID Fetcher A SNMP response failed or authentication failed IP Host 192 168 1 1 Port 161 Credential Profile New Public SNMP Credential Profile v Figure 6 4 System OID Fetcher 68 Minder 5 0 User Manual lt Smindarray Follow the steps given below to get the system OID Provide IP Hos
12. Granularity The data should be averaged out on hourly daily monthly basis or raw data should be shown e Refresh Time The interval at which the component will refresh the information it contains ranging from 0 to 30 minutes 12 1 Custom Dashboard To create new custom dashboard Navigate to Dashboards gt Click icon to add new dashboard Dashboard popover appears Give the Title for the dashboard If you want to keep dashboard accessible to others then choose public Select the Layout of the Dashboard Provide description if needed Si Oe Ww br Click Widget icon toward top right corner to add widgets The systems will create the new Dashboard and displays a confirmation message of the action 12 2 Widget Types Basic reports included in the system are divided among e Alarm Widgets e Availability Widgets e Health Widgets e Performance Widgets e SLA Widgets e Snapshot Widgets e Topology Widgets e Trap Widgets 121 Minder 5 0 User Manual lt Smindarray e Map Widgets e Asset Widget e NCM Widgets Note Widgets are used to create custom dashboards and reports By default all the users except the owner within department has read only access to widgets The following sections provide brief descriptions of widget offered in these categories 12 3 Adding Default Widgets System has more than 700 pre built widgets to report performance data into custom dashboards To add custom Widget follow the steps
13. Product License gt Get activation code receive a license file which will replace the old file and then offline license is activated Minder 5 0 User Manual lt Smindarray 2 Provide the Location Name Description and click over the map to pick up the location 3 Click on Create on the New Location dialog The system will create the new Location and display a confirmation message of theaction Create New Location Location Name Description el Figure 6 12 Location 6 5 2 RPE Management Remote Polling Engine allows you to distribute the polling load of the Minder platform installation between multiple servers It also allows you to poll remote site network locally and push the data to Master server To edit a Remote polling engine follow the steps given below Navigate to Admin gt RPE Management gt BA con Provide the Name for Polling Engine Select the Location to be assigned to the RPE You cannot change the Host and Port of the RPE from the Minder Console but you can change them from minder conf file 5 Click on Update Ser r SS The system will edit the Remote Polling Engine and will display a confirmation message of the action 78 Minder 5 0 User Manual lt Smindarray 7 NCM MindArray Network Configuration Manager helps you manage organize and track changes to your network devices including switches routers and firewalls These devices are collectively known as Monitors with
14. Z WIN G0087JASODQ ORACLE E Oracle Eg Database Group Core Infra Master RPE 8A Ww End User Monitors k 119 18 61 133 Ping Monitor Ping ft End User Monitors Core Infra Master RPE PQ 2 mindarray pc8 FTP Monitor DAP u EA EndusermMonitors Core Infra Master RPE PR E mindarray pc8 SFTP Monitor FTP Unreachable PER Enduser Monitors Core Infra Master RPE SA Figure 4 1 Monitor List 4 2 Monitor List Monitors are organized in the Grid view by e Monitor Name e Monitor Type e Severity e Availability e Status e Group e Department e RPE e Note e Edit Manage Alarms Shared details 44 Minder 5 0 User Manual lt Smindarray 1 Click the Monitor Name column header to sort by name Click Show Hide column button to add remove columns in the grid Drag and shift the columns according to your preference 4 3 Managing Monitors from the Monitor List You can perform some management tasks for monitor at a time Youcan e Edit individual monitor Change name amp polling intervals Enable Disable metrics etc e Enable Disable Delete Alarms e Assign monitors to Departments Users Share Monitor 4 4 Managing Monitor and Performance Attributes Read the information and procedures in this section to learn about specific monitor management tasks including e Renaming monitor e Enabling performance attributes amp polling interval e Changing monitor credentials e Changing monitor RPE e Changing monitor departmen
15. widgets Viewing Quick Reports in the Minder Web Console Navigate to Report gt Select Report Category Select the report Report drill down page appears Click GC widget properties Select the options to customize the report such as Chart type Time span Granularity etc Update the widget The system updates the widget properties and displays confirmation message of the action 140 Minder 5 0 User Manual lt Smindarray 15 4 Adding Custom Report In the context of multi graph reports report properties are very similar to those in custom dashboard templates Settings on the widget definition define basic parameters graph points are added to specify which data should be drawn on report For more information on creating Widget see the chapter titled Widgets under Admin Panel For Example To create a report which represents Page File Usage of Process You must create a widget under performance category that provides this data When adding performance widget to report you can select from a list of pre defined widget and custom widget that are created by admin user To generate a new Report follow steps listed below 1 Navigate to Reports gt Custom Reports Click New Custom Report dialog appears 3 Provide Name and Description for report Click New to add more widget You can select from a list of pre defined widget and custom widget that are created by users Note If required data widget is not available
16. 7 For security level Authentication Privacy enter the name of the user principal on behalf of whom the message is being exchanged 8 Select any of the authentication protocols as Security Name Enter the password of authenticated user 9 Provide the Security Private Password 10 Select the Department from the list 11 Create the configurations and the task is done The system saves the credential profile and displays a confirmation message of the action Create New Credential Profile Credential Profile Name Credential Type SNMP SNMP Host Device SNMP v SNMP Version SNMP Security Level Security User Name Authentication No Privacy Security Name Security Authentication Password SHA Department Core Infra v 66 Minder 5 0 User Manual lt Smindarray Figure 6 1 Create Credential Profile Note The SNMP credentials created is used during the initial discovery and classifications Minder uses these credentials to classify and add the devices into Minder 6 2 3 Utilities If a monitor is recognized as an unknown device in network discovery user can check here about what problem has occurred Utilities tab provide 3 functionalities to check about the occurred problem 1 Ping Checker 2 Port Checker 3 System OID Fetcher 6 2 3 1 Ping Checker User can use ping checker attribute to know whether the ping to a monitor from Minder Server is successful or not
17. 9 ASSET WIGS Ot E 128 12 10 lee 129 13 USING Servic E Te 131 13 1 Business Service Monitoring ececccccccccecececececeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeEeSEEEEEEEEEEEEEEEEEEEEEEES 131 lt Smindarray 14 15 16 17 13 2 13 3 13 4 14 1 14 2 14 3 14 4 15 1 15 2 15 3 15 4 15 5 15 6 16 1 16 1 1 16 1 2 16 2 16 2 1 16 2 2 16 3 16 4 16 5 17 1 17 2 17 3 17 4 17 5 17 6 17 7 17 8 Adding Business Service ccssccccccccssssssssececcceceeeessaeeeeeceesseeauaeeeeecsseesesaeaeceeecsseeseeuaeeeseesseeaga 132 Adding Removing Service KPIs Key Performance Attribute S cccccsccccssecesseeestreecsseceseees 132 Adding Nested Business S rviC s dude egeede Eege E K E easels 133 Business SUA Managers siiscscccscszsavegeataeoccazasteades du snsgaahausacadagsoacataateades ausnsgnasezegsadads e Eeee EEPE 135 ge LE 135 Working with BUSInGSs SLA eigene 135 Modifying Business SLA egene ee ege ere EEN 137 Adding Removing Performance Attributes from Business SA 137 ele e 139 ge E nee EE 139 QUICK Reno ege gees eege Ee ESA 140 Customizing Default REPOrt nessies eieiei iiine ae aE EE rE Ea aae EAEE EE 141 Adding CUStOM Report 141 Exporting Le Le e SE 142 SCHEGUINS REDO EE 143 Re d TEE 144 Creating Alarm TCKEt ciiszie costeccschedeeacehcges eee oeda renhar eeaeee cateruesttdeenetdeeenssansaeceuteces 144 From Ticket TEE 144 From Alarm EE 145 Creating
18. Besides the device where Minder Windows Service is installed and the monitored remote Windows devices must have WMI RPC and DCOM services enabled on them Authentication to the remote devices using WMI requires you to login as a domain user with administrator privileges This is a requirement of the WMI protocol If the device is in a workgroup the system user name and password shouldsuffice Microsoft Windows Desktop and Server OS can be monitored using WMI and SNMP polling methods Create New Network Discovery Name IP IP Range CSV Import Windows 192 168 1 1 254 Department RPE Core Infra v Master RPE v Device Type s Resource Type s Credential Profile s New Windows Host Server Windows Network Interface O DC Credential Windows Process Discovery Parameter s Windows Host Server d MAC Address Broadcast Address Figure 3 1 7 1 Adding Windows Monitor Follow the steps given below to create windows server monitor 1 Navigate to Admin gt Network Discovery gt New gt Device Server amp Apps 2 Provide the Name for the discovery 3 IP for single device IP Range for multiple devices CSV Import for selected multiple devices When you need all those devices again for discovery directly import the CSV file Note Provide hostname and IP address of that host separated by commas in the CSV File E g Mindarray Host1 192 168 1 101 lt Smindarray 4 5 6 6 10 11 12 13 Mindar
19. Directory e File e Middleware e Active Directory e Apache ActiveMQ e MSMQ e OpenLDAP e RabbitMQ e WebSphere MQ e Platform Monitor e JVM e NEI e Web Server e Apache e IS e Nginx Follow the steps given below to add device by running network discovery 1 Navigate to Admin gt Network Discovery gt New gt Device Server amp Apps Provide the Name for the discovery Provide IP with one of the three options IP Host for single device IP Range for multiple devices in a range CSV Import for only a number of selected devices Directly imports the CSV file when you need all those devices again for discovery or your devices are not in the same range lt Smindarray 10 11 12 13 Crea Name E Note Provide hostname and IP address of that host separated by commas in the CSV File E g Mindarray Host1 192 168 1 101 Mindarray Host2 192 168 1 102 Select the Department from the list Select the RPE Remote Polling Engine from the list Ping Check Required to check if ICMP is enabled In case you wish to avoid ICMP check e g database does not need ping check then you can disable the option Select Device Type from the list to be discovered This includes types of devices namely Network Device Server Virtualization Database Server Application Server Middleware Platform and Web Server types Discovery Parameters Also provide the required parameters to make the connection E g Port number and Database
20. EZ Ls Database croup Ping Clear up GZ SC End user Monitors DAP ca EZ End user Monitors SFTP FEST En user Monitors Figure 5 2 Monitor Availability Performance Monitoring Monitor Groups New Department Core Infra Core Infra Core Infra Core Infra Core Infra Core Infra Core Infra Core Infra Core Infra Core Infra Monitor Dependency Actions Groupingy wv Show hide columns RPE Master RPE Master RPE Master RPE Master RPE Master RPE Master RPE Master RPE Master RPE Master RPE Master RPE Note Monitor Templates x 25 7 748 748 748 748 748 748 748 748 748 748 Minder uses several methods to monitor performance metrics of monitors and monitor components These are 60 Process Manager Collects data of added processes through configured polling method from any system correctly configured for Process monitoring Service Manager Supports only WMI polling method Allows availability monitoring of Windows services from Windows servers CPU Manager Logs in to devices by using configured polling method and collects CPU performance data Minder 5 0 User Manual lt Smindarray e Memory Manager Logs in to devices by using configured polling method and collects Memory performance data e Disk Manager Logs in to devices by using configured polling method and collects Disk performance data e Network Manager Logs in to
21. Group Attribute Filte fonito te Monitor Type Filte Resource Filter Jepartment Filte RPE Filter onitor Group CPU Utilization CPU Utilization 192 168 1 249 ES Windows postgres exe Core Infra Master RPE Server Group Showing 1 to 1 of 1 entries Previous Next Add Figure Assign Monitor Attributes to Data Widgets 15 5 Exporting Report The following steps required to export an open report from Minder You can export reports as PDF EXCEL format and email report to specified email address To export report from Minder Web Console 1 Navigate to Report 2 Click on PDF Excel icons under actions at the top of the page 3 Use Scheduler action to schedule the report to send to any recipient automatically 142 Minder 5 0 User Manual lt Smindarray The system exports the Report and displays confirmation message of the action 15 6 Scheduling Report The following steps required to schedule an existing report from Minder You can export reports as PDF format and email PDF version to specified email address Schedule Report Scheduler Name Status Windows Server Summary WMI Sched Enable Disable Scheduler Date Run Job At 2014 12 02 5 00 00 v Report Category Report Template Report Format Email Alert New PDF v Viral Shingala Repeat this job Schedule Time Line Run Job At Daily Weekly Monthly Figure Schedule Report Job To schedule the Report Job follow the steps given below Naviga
22. NCM widgets show the NCM overview and NCM audit log of the device Two types of NCM widgetsare available e NCM Overview e NCM Audit To create NCM widget follow the steps given below 1 Navigate to Dashboard gt Click on u at the top right corner of the dashboard page gt NCM Widgets Click Add towards top right corner Select NCM Overview NCM Audit to represent the data Once added navigate to widget in the dashboard Bind the data source by clicking Widget Properties gt Data Source Click Update to add widget into the system Si d Je 129 Minder 5 0 User Manual lt Smindarray NCM Widgets Q Filte Widget Name Untitled Widget 10381 Untitled Widget 10383 NCM Audit 19 NCM Overview 20 NCM AUDITs 20 NCM Overviews Figure types of NCM widgets NCM Audits Past Hour Q Monitor ApplyCredential Ei Backup 5 EnableNCM amp Showing 1 to 9 of 9 entries Figure NCM Audit widget Widget Type NCM Audit NCM Overview NCM Audit NOM Audit NCM Audit NCM Overview New v Add Delete Sp HCH Overview NCM Audit TimeLine Used Count Past 24 Hours Live Past Week Past 6 Hours Past 6 Hours Live 000000 The system will add the new Widget properties and displays a confirmation message of the action 130 Minder 5 0 User Manual lt Smindarray 13 Using Service Analytics 13 1 Business Service Monitoring The Business Service basically creates a group of compo
23. Pen 9 0 3 o 3 44 26 9 1 Urs BRSRRRRRSRRRRRRRRRRRSRRR D Monitor Alarm Summary Q 25 v Monitor Type Health Clear Warning Critical Unreachable Maintenance Unknown Health Trend 192 168 1 10 Domain Monitor domain e D oO H H H O ounn 192 168 1 2 CloudAppMonitor MSSAL MSSQL o H H H el H OMT 192 168 1 2 Domain Monitor Domain o D O0 DD H H O ounn A use o D H H H H O munn 192 168 1 2 Microsoft IS Qis o HG Dp H H G nuum 192 168 1 2 Port Monitor Pon o B O H H H O oum 192 168 1 2 traceorgbugtracker ven o D H a H H O mmnm MSSQL Figure 2 1 Organization Snapshot Dashboard Key Dashboard and interface areas include e Network Health Indicator e User information area e Recent Information e Navigation Bar 2 1 4 Network Health Indicator The Network Health Indicator provides an instant summary of the status of all devices and events in Minder The monitor and event count message as well as threshold violation is displayed according to different severity When you click on the icon shown in the first red box in the following figure you enable a constant view of network health while using Minder el P o di Q Hi admin gt Figure 2 2 Network Health Indicator lt Smindarray Information in the Network Health Indicator gets updated after every 60 seconds by default The values can be changed from Admin gt Global Settings Click on any of the colored health indicator boxes to view related information
24. Software Usages e Hardware Inventory To create Asset Widget follow the steps given below 1 Navigate to Dashboards gt Click on Widget at the top right corner of the dashboard page gt Asset Widget 2 Click New towards the top right corner of the dialog 3 Select the Asset type gt Asset Overview Asset Audit Trail Software Usages hardware Inventory Bind the data source by clicking Widget properties gt Data Source 5 Click Update to add widget into the system The systems will create the new Widget properties and displays a confirmation message of the action 128 Minder 5 0 User Manual lt Smindarray bhaumik Add Widgets Figure Asset Widget 12 10 NCM Widgets Asset Widgets New v Add Delete Q p Asset Overview Gi Asset Audit Trail Widget Name Widget Type Software Usages Used Count P Inventory Audit Trail Ka Audit W Hardware nventory o Asset Overview G Asset Overview Live C1 Hardware Details Hardware Inventory Live o Top N Software Assets Software Usage Live 2 Untitled Widget 10112 GI Audit Past 24 Hours oO i Untitled Widget 10102 Gi Audit Past Year o Untitled Widget 10104 f Audit Past Year o f hardware inventory Hardware Inventory Live o audit trai Audit Past 24 Hours o 1 asset audit trail Audit Past 24 Hours 1 j hardware inventory Hardware Inventory Live o asset hardware inventory Hardware Inventory Live C1 f assets software info Software Usage Live o
25. Template Amazon Cloud Template Amazon DynamoDB Template Amazon EC2 Template Amazon Elastic Load Balance Template Amazon ElastiCache Template Amazon RDS Template ActiveMQ Template Apache HTTP Cloud Foundry Template Cloud Foundry App Template Query Template IBM DB2 Directory Monitor Template Monitor Type NET H Active Directory jp Amazon Cloud Amazon DynamoDB Amazon EC2 Instance Amazon Elastic Load Balancing Amazon ElastiCache Amazon RDS Instance MQ Apache Active MQ i Apache HTTP Cloud Foundry amp Cloud Foundry Application Ei Database Query TA DB2 Directory Figure 4 6 Monitor Template 4 Monitor Groups Monitor Dependency EN Monitor Templates New vi Description Used Count 000000000000000 Minder 5 0 User Manual 25 v ead Fy ean d D Lei d D Lei d D Lei d D Lei d D Lei saw eau d D Lei d D Lei saw eau eal d D Lei lt Smindarray Follow the steps given below to create monitor templates Navigate to Monitors gt Monitor Templates Click Add to create new blank template New Template dialog appears Select the monitor type from the list Click Create Pp eS d The system will create Monitor Templates and overrides the existing template and displays confirmation message of the action Note Once new template is assigned navigate to monitor overview page gt click on Add widgets to customize it It will be updated to all the moni
26. a Help DESK Ticketen eetet nnee aee eE Rae Keniaa e EEEE EE ae R EEE ERa 146 From TICKETS CAD Zeng Seegen eege dee deed Eeer Reeg 146 Creating a Help Desk Ticket by an End User 147 Configuring Default Assignee for Help Desk Tickets 147 Ticket ELLE 148 US OU ACHO secina aaaea a E a aE e Ee e e a E aE E 148 User and Department Security 150 User and Department Permission cssccccccecessesensecececececsesesaeeeeeeeceseeseaaeaeseesesssessasaneeesens 150 Working with DepartMent ccccccccsssssssecececessessaeseeeescesseseeeesececsseesesaeaeseeecssessesneaeeeeeeeseeeea 151 Adding Department Parent Child cccccccssscesssecsssceessececssecesseecsseecsuecesseeceseecesaeeecaaecessees 151 User PEPMISSION EE 152 Adding let ereggegdeg eegene ss cui vedsletseucesued deed euer eege Ae 154 Working with AD LDAP Server cccccccsssccsssseessececscecesseecsaececsseceseecssseeesaeceeseeceseeeeaeeseauecensees 154 Adding AD LDAP Server 154 Adding AD UDAP USES i enee eia a ESA 155 lt Smindarray 17 9 Editing User Information cccsccesssecseseecsseeesseessseeessneeeees 17 10 Sharing Monitors to other Departments Users 17 11 Move Change Department of Single Multiple Monitors lt Smindarray 1 Installing MindArray Minder Minder is a composite application that comprises three basic softwarecomponents e Data Store configuration database built in e Web application User Inte
27. add widget into the system NCM Widgets New v Add Delete Q SS HCH Overview Ge HCH Audit Widget Name Widget Type TimeLine Used Count Untitled Widget 10381 NCM Audit Past 24 Hours oO Untitled Widget 10383 Live C1 NCM Audit Past Wee o 19 NCM Overview Past 6 Hours O 20 NCM AUDITs Past 6 Hou amp 20 NCM Overviews NCM Overview Live o Figure types of NCM widgets NCM Audits Past Hour a Q 25 v Monitor ApplyCredential E Backup E EnableNCM amp Showing 1 to 9 of 9 entries e DS Figure NCM Audit widget 90 Minder 5 0 User Manual lt Smindarray The system will add the new Widget properties and displays a confirmation message of the action 7 8 Disabling NCM Monitor To disable NCM monitor follow the steps given below 1 Navigate to NCM 2 Select the devices which you want to disable 3 Navigate to Actions gt Disable Overview NCM Actions Groupings 7 Devices Q amp Apply Credential eres SS y amp Backup Running Config Actions Device Name Device IP Host Device Type Status Versions Last Back Backup Startup Config tatus Notification Go BG 19216813 19216813 EE 5 23 Mar 2 _ 9 Enable e Viral Email Disable Showing 1 to 1 of 1 entries Restore Previou i Next Sync Configuration A Change Notification The system disables NCM monitor and displays confirmation message of the action 90 Minder 5 0 User Manual lt Smindarray 8 Working with Network Flo
28. data on your monitored servers and applications Current Application and Component Status e Average Response Time of each Component e Current CPU Load of each Component e Current Memory Utilization of each Component e Current Status of each Application e Current Status of each Component Daily Application Availability e Application Availability Last Month e Application Availability This Month e Application Availability This Year Historical Application CPU and Memory Reports e CPU Load for each Application Monitor Last Month e CPU Load for each Application Monitor This Month e CPU Load for each Application Monitor This Year e Memory Load for each Application Monitor Last Month e Memory Load for each Application Monitor This Month e Memory Load for each Application Monitor This Year Historical Reports e Page File Usage Last 7 Days e Page File Usage Last Month e Page File Usage This Month 15 2 Quick Report The quick reports are available for viewing current and historical data on all monitored components Minder aggregates and reports over time on the data you set it up to monitor The system provides a range of defined and custom report options in quick reports Viewing Quick Reports in the Minder Web Console 1 Navigate to Monitor Page Dashboard 2 Click on quick report l icon towards top of the widget bar 3 To change the time range click on 7 amp 30 icon on the top righ
29. given below 1 Navigate to Dashboards gt Click on at the top right corner of the dashboard page 2 Select type of widget to add Widget type represents the type of data that will be presented 3 Widget grid appears choose the default widget to be added 4 Click Add The systems will add the selected Widget into dashboard and displays a confirmation message of the action 12 4 Alarm Widget To create Alarm Widget follow the steps given below 1 Navigate to Dashboards gt Click on at the top right corner of the dashboard page gt Alarm Widget Click Add towards top right corner Select the data manner to represent the data Once added navigate to widget in the dashboard Bind the data source by clicking Widget Properties gt Data Source Click Update to add widget into the system St sr W The systems will add the new Widget properties and displays a confirmation message of the action Insight Alarms o Warning Critical Unreachable Alarms Trend Past 24 Hours ao lil e Gil All Monitors All Monitors Warning oo Critical 2 000 Unreachable 15954 1 500 1 000 500 rr eee ee 2015 06 11 2015 06 11 2015 06 12 2015 06 12 2015 06 12 2015 06 12 2015 06 12 2015 06 12 19 00 22 01 00 04 00 07 00 10 00 13 00 16 00 Figure Alarm Widget 122 Minder 5 0 User Manual lt Smindarray 12 5 Availability Widget Availability Widget shows the percentage of time that a monitor or component is considered available
30. gt Global Setting Enter Goolge Map API Key a Note f you already entered proper google map api key then please check your internet connection Figure 6 9 Google Map widget error page 6 4 3 7 Ticket Setting This assigns the default assignee for any new ticket The user created in Minder will be displayed here 75 Minder 5 0 User Manual lt Smindarray 6 4 3 8 White Labeling White labeling allows your company to rebrand the product logo to make it appear as your own Follow the steps given below to set your own logo 1 Navigate to Admin gt Global Settings gt White Labeling 2 Browse to set your logo 3 Click on Update White Labeling Logo Ss mindarray Browse Figure 6 10 White Labeling 6 4 4 Product License Here you the detail about the product License such as when the license will expire monitors used etc The relevant fields shown are as follows e License Issue to Show the name of the company to whom the license is sold e License Issue Date It will have the details of the date on which the License was issued e License Expiry Date It will show the expiry date of the License e License Type This indicated the edition of the Minder you are using e Total Monitors Show the total number of product monitors e Used Monitors Show the number of used monitors in product e Remaining Monitors Show the number of remaining monitors e Total Assets Show the total number of assets wh
31. instance name in case of Database discovery Provide the Resource Type to be discovered Provide Credential Profiles for selected device type Click on Create to add new discovery Click on Run to run the discovery Once finished click on View Result to view discovered Devices resources applications and virtual machines Click on Provision Object to add selected nodes resources applications and virtual machines Note Discovered Network Device Servers will be listed under Node tab Selected Objects should be displayed at top of the pop up as total number of nodes resources applications virtual machines te New Network Discovery IP Host IP Range CSV Import itch Server PGSQL 192 168 1 1 20 Department RPE Core Infra Master RPE w l Ping Check Required Device Types to Discover Resource Types to Discover Credential Profile s New Network Device SNMP f PostgresaL Interface Ol Table Public SNMP Credential Profile Windows Host Server WMI WMI DC Credential f Postgresql Discovery Parameter s Network Device SNMP PostgreSQL Port Windows Host Server WMI Port 5432 MAC Address Database Name Gest Figure 3 1 Network Discovery gt Device Server amp Apps 3 1 2 Cloud Network Discovery Minder support the discovery and monitoring of below listed cloud platforms Amazon Cloud AWS lt Smindarray e Cloud Foundry CF Cloud e Google App Engine GAE
32. objects of the Types gt choose Servers gt choose Grant for View server state permission To discover and add monitors refer to section 3 1 30 Minder 5 0 User Manual lt Smindarray 3 1 9 5 Prerequisites for PostgreSQL Database Monitor In the MSSQL database that you are trying to monitor ensure that the user name assigned to Minder has the permission to access the MSSQL database from the host where Minder is running Note MINDER uses PostgreSQL subsystem statistics collector to monitor PostgreSQL server activity By default statistics collector is accessible Also in postgresql conf file the parameter LISTEN ADDRESS has to be To discover and add monitors refer to section3 1 3 1 9 6 Prerequisites for DB2 Database Monitor In the DB2 database that you are trying to monitor ensure that the user name assigned to Minder has the permission to access the DB2 database from the host where Minder is running User Privileged To create a new DB2 monitor user should be able to access SYSPROC procedures To discover and add monitors refer to section3 1 3 1 9 7 Prerequisites Web Server Monitor Web Servers supported by MindArray Minder is e Apache HTTP Server e Microsoft IIS Server e Nginx Server 3 1 9 8 Prerequisites Apache HTTP Server Monitor To monitor Apache Web Server the Server status and the Extended status should be enabled to fetch additional information from Apache server Ple
33. profile to get notified about action result Select the Business Hours for action to execute Click Create OO SN OOS ME Create New Cloud Auto Scaling Action Action Name cloud test Cloud Type Auto Scaling Type Cloud Foundry Up Instances Max Instance 1 E Monitor ipmgui_war v Email Action New Business Hour New mail alert working hour 24 7 H The system creates Cloud Auto Scaling action and displays confirmation message of the action 10 5 Log Action s Event Log Log regarding the policies generated will be forwarded to the specified IP address at a specific port Follow below steps to create action to manage Log 1 Navigate to Policies amp Alerts gt Action Profiles gt New gt Log Forward 2 Provide the Action name 3 Provide the Destination Address where you want to receive the logs 10 Minder 5 0 User Manual lt Smindarray 4 5 6 Provide the Destination Port where you want to listen to the logs sent from here Select the Business Hours for action to execute Click Create Create New Log Forward Action Action Name Destination Adress log test 192 168 1 17 Destination Port Business Hour New 161 24 7 4 gt Create Reset The system creates Log action and displays confirmation message of theaction 10 6 Power Action s You can shutdown start restart any system from Minder console The power actions are very
34. stipulates that the database response time will be less than 2 seconds for 95 of the time each day and also that it cannot be slow for more than 3 of the business hours in a 5 day week you can create two separate SLA and set up different SLA measurements for each of these to meet yourrequirements 14 2 Working with Business SLA To configure Business SLA navigate to Business SLA displays a list of all the department s configured SLA measurements Each row contains the SLA measurement name and description Additionally there are links for updating each SLA measurement s properties such as assigning updating attributes or deleting the measurement 135 Minder 5 0 User Manual lt Smindarray Create New Business SLA SLA Name Department Corporate Website SLA Core Infra x Target SLA Target 192 168 1 71 v ee Compliance Period Scheduled Maintenance Count as Down Time HU Daily SLA Start Date Time Business Hour New 2014 12 01 17 50 32 E 24 7 Notification Aen Viral Shingala v Figure Create Business SLA To create a new SLA Measurement follow the belowsteps Navigate to Business SLA gt Business SLA list page appears Click on New button on the top Provide Name for Business SLA Powe Select Target Monitor from the dropdown to associate Note To create SLA measurement on Business Service or Group of monitor you must create a Business Service before You can add remove SLA attributes to calculat
35. ticket to Select an Asset from the drop down list Select the required Status for the ticket Provide a Due date for the ticket to get resolved Provide an Escalation profile as per your needs If the Email Notification box is checked the reporter and the assignee will get be notified about the status of the ticket Provide a Description if needed Click on Create Minder 5 0 User Manual lt Smindarray Create New Ticket Subject CPU low Priority Assignee Low S Se admin v Assets IPM DEMO Vv Due Date Escalation New 2015 02 24 17 29 48 EI lt w l Email Notifications Description Create Reset Figure Help Desk Ticket 16 2 2 Creating a Help Desk Ticket by an End User When users in help desk group of the active directory will log into the Minder they will only be able to see the help desk ticket page Help desk users should follow the steps given below to create a help desk ticket Log in with the appropriate username and password Help desk ticket page will be displayed Navigate to New gt Help Desk Ticket Se ee Provide the Subject and appropriate Description Note The created ticket will be assigned to the pre configured default assignee 16 3 Configuring Default Assignee for Help Desk Tickets When an end user will create a help desk ticket the ticket will directly be assigned to the user that has been configured here Follow the steps g
36. weekly monthly provide the schedule time for the Operation to repeat daily weekly monthly 7 Click Create to finish OU PW NS Create New Scheduler Scheduler Name Status nem back up Enable Disable Department Scheduler Date Run Job At Core Infra v 2015 03 24 Ed 00 20 v Monitors 192 168 1 3 Configuration Type Running Config Startup Config Repeat this job Schedule Time Line Run Job At Daily Weekly Monthly 00 20 The system will save Scheduled event and displays a confirmation message of the action 110 Minder 5 0 User Manual lt Smindarray 11 10 NCM Change Detection job To schedule NCM Change Detection job follow the steps given below Navigate to Schedulers gt Drag and drop NCM backup job from the top oncalendar Provide the Scheduler Name Provide the Scheduler date and time to run the job Select the Monitor for which you want to take back up Select the Configuration Type D n e WN If you want to repeat the job daily weekly monthly provide the schedule time for the operation to repeat daily weekly monthly 7 Click Create to finish Create New Scheduler Scheduler Name Status nem change detection amp Enable Disable Department Scheduler Date Run Job At Core Infra v 2015 03 24 SS 00 30 v Monitors 192 168 1 3 Configuration Type O Running Config Startup Config Repeat this job Schedule Time Line Run Job At Daily Weekly Monthly 00 30 Ru
37. with the version details in Version column and the number of times the software has been installed in Installation Count column Overview Assets Softwares Software Components 25 e Name Version Installation Count X soft Visual C 2008 Redistributable x86 9 0 30729 4148 9 0 30729 4148 000000000009009 Figure 5 6 List of Softwares By clicking on the count you can get the list of the monitors in which that particular software has been installed 5 17 Getting Software Details of a Particular Monitor Follow the steps given below to get the software details of a particular monitor Navigate to Assets gt Click on Assets Select a monitor Click on Scan Now icon After scanning is over click on that monitor gt click on Software E e Ee 2 You get the details of softwares installed on that particular monitor 60 Minder 5 0 User Manual lt Smindarray IP 192 168 1 27 Jj Type Windows j Department Core Infra J RPE Master RPE fj Group Server Group Last Scan Jan 30 2015 8 58 50 PM Actions Overview Software Hardware Software Details Q 25 Name 4 Version Vendor Installation Date Adobe Reader XI 11 0 10 11 0 10 Adobe Systems Incorporated Dec 18 2014 Adobe Refresh Manager 1 8 0 Adobe Systems Incorporated Dec 27 2014 CorelDRAW Graphics Suite X5 15 2 Corel Corporation May 10 2011 CorelDRAW Graphics Suite X5 Capture 15 2 Corel Corporation May 10 2011 CorelDRAW Graphics Suite X5
38. you want to listen to the traps sent from here Provide the Object OID which you want to bind display with the trap to be listened Provide the Message to be bound display to trap to listen Provide the Community for the trap to be listened Select the Business Hours for action to execute Click Create to finish LD CON DM BWN k The system creates SNMP trap action and displays confirmation message of theaction 10 10 Virtual Machine Action s Virtual Machine action enables you to start stop and reboot virtual machines in case of threshold violation Minder will notify the result to email recipient provided in this action Follow below steps to create action to manage Virtual Machines 1 Navigate to Policies amp Alerts gt Action Profiles gt New gt Virtual Machine 2 Provide the Action Name 10 Minder 5 0 User Manual lt Smindarray Wi P w oO oN sn Select the VM Type from dropdown whether VMware or Citrix or Hyper V Select Operation Type Select the Host Monitor from the dropdown Only provisioned Virtual Machines will be listed Select target Virtual Machine from the dropdown Select Email Alert profile to get notified about action result Select the Business Hours for action to execute Click Create to finish Create New Virtual Machine Action Action Name vm test VM Type VM Operation VMWare ESX ESXi rs Start Vi Stop VM Restart VM Monitor 192 168 1 Email Notific
39. 1 As the name goes the number of notifications will be sent to specified users in Alert profiles based on the provided value This will be applied to all the policies in Minder Example If the value is set to 2 you will get the notification only 2 times for any alarm triggered until alarm severity is changed 2 Second option will keep giving you the notifications for all alarms with current severity Critical Warning Down until alarm severity changes to Clear state 3 The last checkbox if enabled will send a single alert when the monitor or its attribute is out of any warning critical unknown state 73 Minder 5 0 User Manual lt Smindarray Alerts Actions Alerts Actions Count Restrict number of alerts actions to If the Health of the monitor is Critical Warning Unreachable notify execute until the monitor status turns Clear Up lf the Health of the monitor is Critical Unreachable notify execute When the monitor status turns Clear Up 6 4 3 2 Data Retention This value defines the days of data to be retained in the database The retention period counts the days from present day to the number of days defined The older data will be deleted For example data excluding the retention period 6 4 3 3 LDAP Authentication Sync Job 1 Enable LDAP Authentication enables the Authentication against configured LDAP server under Admin gt LDAP Servers 2 This value defines the time period to sync user data
40. 3 4 5 Provide an appropriate Alert Name In To Address field provide the phone number you want to send the SMS to Provide an appropriate URL E g http login somegateway com api sms aspx user userName amp pwd password amp to to amp sid SMS amp msg message Note Make sure that the to and message parameters are mentioned in the URL If you want to send a customized message specify it in the Message field Provide a Business Hour Create New SMS Alert Alert Name To Address URL Message Business Hour New 24 7 7 Figure SMS Alert The system will create the SMS Alert profile and display a conformation message of the action You can assign this alert profile to policies due to which an SMS with the message specified by you will be sent to the specified phone numbers in case of any threshold violations 10 Minder 5 0 User Manual lt Smindarray 10 3 Application Action s Application action enables you to start stop reboot applications in case of threshold violation Minder will notify the results to email recipient provided in this action Minder currently supports these operations only for the following applications e Amazon EC2 Cloud Foundry App applications for cloud e MSSQL application for Database server e Active directory and MSMQ for Middleware e IIS server applications Follow below steps to create action to manage Applications Navigate to Polic
41. 5 Eeer eg dee eege eegene ee ee ege 65 6 2 2 Credential Protilesss tesicetecaseecccctecnscidlutacctueestecevaubatacadwcesceds AE AAE EAR 65 6 2 3 dell EE 67 6 3 Ed Rn le TE 69 6 3 1 BUSINESS HUES duce ated coda sesiecde a edd R Eden 69 6 3 2 EUR 70 64 a E OT 71 6 4 1 BACK UD EE 71 6 4 2 SNMP Trap Profile s seess ee Eed EE 71 6 4 3 Global KT LC 73 6 4 3 1 LEE de EEN 73 6 4 3 2 RECH le TN BEE 74 6 4 3 3 LDAP Authentication SYNC Job 74 6 4 3 4 Auto REPOS Wisiiscccevcie Actagiecevebecececesiiceassavis ceaeait NEES ENEE EES ee ENEE 75 6 4 3 5 Setup Wizard EE 75 6 4 3 6 Googl Map ME 75 6 4 3 7 le d le EE 75 6 4 3 8 White Labeling rererere eene 76 lt Smindarray 6 4 4 Product e 76 6 5 Distributed MONILONIN Bes ennen eege eege 77 6 5 1 LOCATON EE 77 6 5 2 DOE EISE 78 7 NCM 79 ZE Adding NCM Credentials e cicsccc sesccecssssiaee catacdee cdapsere leeecvessiaica ae detec AEE EE da Daa Eein ie eaea 79 7 2 Manually Back up Device Configuraton 80 7 3 Automatically Back up Device Configuration ccccccccccccesssssssececeeeseesesneaeceeecesessesnsaeeeeeeeseesees 80 7 4 Restore Device ContiguratioNM sisss ni e E E E EEEE 81 1 54 SYNC CONPISUMATION sscevceccedeecs cgccceseccdsvedsedeccetecedv exe aeocebes dda dS eeEEEEEEe d dee 82 7 6 NCM Change Detection Job amp Notification ccccccccccccscsssessseeeceeecessesseaeceeeeesesseseaeeeeeeseeeeees 82 Tide NEM TT 84 7 8 Disabling NEM MOM
42. AVA_OPTIONS JAVA_OPTIONS Dcom sun management jmxremote ssl false set JAVA_OPTIONS JAVA_OPTIONS Dcom sun management jmxremote authenticate false 2 Restart WebLogic Server For Linux platform 1 Edit the following file where MIDDLEWARE_HOMES is the path of your WebLogic installation SMIDDLEWARE_HOME user_projects domains lt your_domain gt bin setDomainEnv sh 40 Minder 5 0 User Manual lt Smindarray Add the following lines to the end of the file JAVA_OPTIONS SJAVA_OPTIONS Dcom sun management jmxremote JAVA_OPTIONS SJAVA_OPTIONS Dcom sun management jmxremote port 8686 JAVA_OPTIONS SJAVA_OPTIONS Dcom sun management jmxremote ssl false JAVA_OPTIONS SJAVA_OPTIONS Dcom sun management jmxremote authenticate false 2 Restart the WebLogic Server Note If you are having difficulty configuring WebLogic to work with Java and or SNMP the JMX Java options may not be set in the proper place for your setup of WebLogic Some implementations of WebLogic under Windows require the Java JMX options to be placed in a registry key as opposed to the setDomainEnv cmd file 3 1 9 16 Prerequisites Glassfish Server Monitor Note MINDER uses JMX to monitor Glassfish server JMX should be enabled to retrieve the information from Glassfish To enable JMX in Glassfish do the following 1 Run the Glassfish Application Server 2 Open a web browser and then navigate to http hostname 4848 where hostname is the name o
43. Configuration Details Enable 500 Figure 5 1 Update Performance Metrics 60 Minder 5 0 User Manual lt Smindarray Follow these steps to enable the any metric and modify the polling cycletime 1 Navigate to Monitors gt Monitors 2 Select the monitor to enable disable Availability metric Navigate to Actions gt Polling Scheduler 3 Click Edit to enable disable Availability 4 Select the polling interval in seconds 5 Click Update The system enables the respective metric monitoring and displays a confirmation message of the action 5 2 Availability Monitoring The Availability service lets you manage and monitor devices and system that are running in your network You can check your availability from the List of Monitors as shown in the screenshot Smindarray vso EE PPP Q IW HL admin e S S LCE Out U BS E e 5 3 Gel Monitors Q Name App Servers 192 168 1 114 Tomcat 192 168 1 249 GlassFish Database Group 192 168 1 2 master MSSQL 192 168 1 2 servicedeskankit MySQL ADMIN PC DB2 WIN COSBCFRI WIN GO087JASODQ ORACLE End User Monitors 119 18 61 133 Ping Monitor mindarray pe8 FTP Monitor mindarray pc8 SFTP Monitor pmconfigdb Postgres Monitors Type Severity Availability Status Group MSSQL Warning Database Group Mysal critical up EZ Database croup PostgreSQL up Ea Database Group ES Oracle Clear up
44. Core Infra v 2014 10 28 E 01 00 v Network Discovery Default discovery v Repeat this job Schedule Time Line Run Job At Daily O Weekly Monthly 00 10 Run Job On Monday Figure Create network discovery scheduled events 11 3 Power Job Using Power Job you can schedule start restart and shutdown operations on any provisioned monitor Note To create power job you need to have created power action profile To create scheduled Power job follow the steps given below Navigate to Scheduler gt Drag and drop Power job from the top on calendar Provide the Scheduler Name Provide the Status as Enable to start scheduler Provide the Scheduler date and time to run the job Select pre build Power Action from the list to execute which you need to create from Policies amp Alerts gt Action Profile If you want to repeat the job daily weekly monthly provide the schedule time for the operation to repeat daily weekly monthly 7 Click Create to finish oe www D 110 Minder 5 0 User Manual lt Smindarray The systems will save Scheduled event and displays a confirmation message of the action 11 4 Execute Script Job Script job allows you to schedule the execution of a specific script as per the Execute Script Action Profile Note To create Script job you need to have created Script action profile To create scheduled script job follow the steps given below Navigate to Scheduler gt Drag and drop Script job fr
45. Custom Dashboard Follow the steps given below to add custom Dashboard by Dashi Navigate to Dashboards gt Click icon to add new dashboard 1 2 Dashboard popover appears 3 Give the Title for the dashboard 4 If you want to keep dashboard accessible to others then choose public 5 Select the Layout of the Dashboard Provide description if needed 6 Click BALES icon toward top right corner to add widgets Create New Dashboard Title Security Private Public 3 Layout Single column Two column Three column Custom Description Figure 2 5 Add New Dashboard Note Adding widget shows the default and custom created widget created by other users Follow the steps to create a new widget 1 Click gt choose the Widget type from the list in the left 2 Once Widget has been added gt Bind the data source The system adds widgets to selected dashboard For more information on Widgets see section 9 15 lt Smindarray 2 1 11 Customizing Widgets You can customize each widget that appears on the Dashboard Customization options vary depending on the widget type Full screen Chart View id Delete Bei ep Il vi x Widget from roperues Dashboard View Type Click K which appears at the top right corner of a widget to view and customize display options Click Update Settings to save your selections and then return to main widget content For creating new Data Widgets see section 9 15 Click p
46. Disable so that Minder will not filter out the traps 7 Select Alert Actions you want to execute whenever you received this trap All the Email Alert Profiles and Action Profiles can be selected here 8 Provide the Message you want to replace using variable bindings in SNMP Trap Translator Variable bindings index start from N to 0 SO 1 and so forth E g Interface Ethernet 0 1 is Up can be received from Interface 0 is 1 However you need to place 0 and 1 accordingly and in relevance with the trap format 9 Click on Create The system will create a new SNMP Trap Profile and displays confirmation message of the action You can add a Trap Widget to get the historical representation of all the received traps in specific Time Span 72 Minder 5 0 User Manual lt Smindarray Create New SNMP Trap Profiles Trap OID Description 1 3 6 1 2 1 1 8 Assign Severity Filter Clear R Enable Disable Alert s Action s SNMP Trap Translator Provide the message you want to replace using variable bindings Variable binding index start from 0 0 1 and so forth Figure 6 7 Create SNMP Trap 6 4 3 Global Settings Global setting is the place where it allows you to set the default rules for the monitors created Click on the Global setting tab to enter the default values for the various tasks The details of the value in each filed is explained as under 6 4 3 1 Alerts Actions
47. Flow Analysis Once selected click Actions gt Enable P OWN The system enables Flow Analysis on selected interfaces and displays confirmation message of the action Interface s Filter Actions I Interface Monitor Device Type Status Physical Address IP DNS Name Speed Add M tunnel_3 PC6 SWITCH i Switch Enable 192 168 1 101 10737 4 geg gt TC tunnel2 PC6 SWITCH Switch Enable 192 168 1 101 10737 j Disable T tunnel_o PC6 SWITCH 3 Switch E 192 168 1 101 10737 Delete TI ethernet_7 192 168 1 10 amp Switch Enable 192 168 1 10 4294967295 Ingress KR ethernet_6 192 168 1 10 Q Switch Enable 192 168 1 10 0 Ingress M ethernet_S 192 168 1 10 amp Switch Enable 192 168 1 10 4294967295 Ingress MR ethernet_4 192 168 1 10 3 Switch E 192 168 1 10 0 Ingress M ethernet_2 192 168 1 10 g Swich Enable 192 168 1 10 D Ingress TT ethernet_1 192 168 1 10 BH Switch Enable 192 168 1 10 0 Ingress M loopback_0 192 168 1 10 amp Swich E 192 168 1 10 1073741824 Ingress I ethernet_o 192 168 1 10 amp Switch Enable 192 168 1 10 0 Ingress I ethernet_s 192 168 1 10 3 Switch Enable 192 168 1 10 4294967295 Ingress VV ethernet_9 192 168 1 10 amp Switch E 192 168 1 10 0 Ingress T tunnel6 192 168 1 10 BB Switch Enable 00 00 00 00 00 00 00 e0 192 168 1 10 100000 Ingress T Fam Cisco Switch So Switch pap 00 12 43 3e 7a 8b 192 168 1 3 100000000 Ingress Paseo 1 50 E View 1 15 of 15 Fig Add Flow Monitors 8 3 Creating IP Groups for Cl
48. ItO sic ce gegeeschtert sues EE Eed dE NEE eege dE geed 85 8 Working with Network How 91 8 1 Enabling Export of Flow Records 91 8 1 1 Enabling Netflow on A Cisco Router Or Switch RUNNIN Jos 91 8 2 Adding How MOnitols s cccccccecsssssanecceceseesenssanecceceesessnssensesecessesenscessececessessansanseceentsessaaes 92 8 3 Creating IP Groups for Classifying Flow Data 92 8 4 Viewing Flow Data Analysis by Interface 93 9 Working with Policy and Alarm Event 94 9 1 Creating Policy Profile Alarm 0 ccccscesssceseensoceseonsesessonsesescsscesseensccsseensecessnsecescensccsssenseces 94 9 2 Viewing Monitor Alarmi gege eege eg eege eege EE Ae 95 9 3 Delete Disable Alarm 96 9 4 Manage Alarm Events 97 9 5 Alarm ANNOTATION aceeasi aaa i aaa a AEN EHNEN 97 9 6 Assign Acknowledge Alarm 98 9 7 Suppress Alarm engt Aeddi 98 9 8 Creating Alarm Escalation Profiles 99 10 Working with Alerts amp ACtiOns ccccccsssecececessessnseceeeeecesseseuseceeeesseesesaeaecesecuseeseqsaeeeseesseseees 100 10 1 Email Alerte Abee Edge Ee AE AE Age Ee anaes 100 10 2 SMS AlErt S EE 102 10 3 Application Actions 103 10 4 ClOUd AUTO Scaling S heana a A R 103 lt Smindarray 10 5 Log ACtON S EEN 104 10C Power ACTION S tex gie degen eege Eed dee due gue eet 105 10 7 Script ACtION S aisiara riaria oai aeaii eTEN eege Ee Soseicstgseinde EEN dee Ae 106 10 8 SEPVICEACTION S BEE 107 10 9 SNMP Trap Action S
49. Minder e Windows operating system management and monitoring tools component e Firefox version 30 Used for Website monitoring If you are not planning to monitor Website ignore this requirement e Disable Sleep Mode on Host 1 4 System Security MindArray strongly recommends that you terminate or disable all unnecessary services and processes on MINDER server this includes TELNET and FTP 1 5 SNMP Requirements for Monitored Devices Minder can monitor the performance of any SNMPv1 SNMPv2c or SNMPv3 enabled device on your network Consult your device documentation or a technical representative of your device manufacturer to acquire specific instructions for configuring SNMP on your device Notes To properly monitor devices on your network you must enable SNMP on all devices that are capable of SNMP communications UNIX based devices should use the configuration of Net SNMP version 5 5 or higher that is specific to the type of Unix based operating system in use Minder is capable of monitoring VMware ESX and ESXi Servers versions 3 5 and higher with VMware Tools installed For more information about enabling VMware Tools on your VMware device consult your VMware documentation or technical representative If SNMPv2c is enabled on a device you want to monitor by default Minder will attempt to use SNMPv2c to poll the device for performance information If you only want Minder to poll using SNMPv1 you must disable SNMPv2c on th
50. Monitor List cccsessssccececeesessssececeeecessesssaesecesecessessaeseeeesens 45 4 4 Managing Monitor and Performance Attributes 45 4 5 Renaming MOnitOrcsviccic8 sitesi eege ged Seg ie Pes ae ee ec e RE 45 4 6 Enabling Performance Metrics IComponentsl 46 4 7 Changing Monitor Credentials ssisesinocectiriritoieriniieii einekoai aa aneia E d aaa aaaeei 46 4 8 Changing RPE Remote Polling Engine of Multiple Monitors 47 AD Deleting a Monitor eege EEN EEN eene Eed 47 4 10 Disabling a MIO MIRO bstsac 22sec EE 47 4 11 Maintenance Statennotitie eiia obs eva vnetde ladyes EE E i Eaa aE aaa 47 4 12 Move Change Department of Single Multiple Monttors 48 4 13 Sharing Monitors to other Departments Users cccsccecsseceessecesseecsseeeessecesseecsseeeesaeeeeateceeees 48 ALTA MleptottatoUb s eege ees ees Eege ee eed ee ees 50 4 15 Assign Monitors Group ege EES EE EEN de EEN 50 4 16 Monitor Dependency ccccccccssssssecececessesesnsaeceeecesseeaaeaecesecssseseeaeaeceescusseseaaeaeeesecesseseaeaeeeesens 51 4 17 Monitor Template aanere eege 52 5 COG eil ell 54 5 1 Polling selegulertS e edesdder ed dees Eed dee 54 5 2 Availability Monitoring ccccccccccecsssesssnececeeecesseseaaeseceescesseseaaeseceessessesaeaeseseessesseaeaeeeeesesesees 55 5 3 Beriorroaprechlonitopttgzess egene eerste Seege ege 55 54 Monitoring Processes iccc s2 cecteyedsecese snese i enesis aeea E aaa area gedeE 56 lt Smindarray 5 5 Add
51. MonitorHost SAlarmName SSeverity STimeStamp SRootCause Example Message from MINDER SMonitorName has violation occurred in SAlarmNameat STimeStamp 5 Leave the Message body blank to receive default message generated by system or use above macros to customize the Message Body 6 Select the Business hours when you want to receive the emails Additional business hours can be added at Admin Panel gt Business Hours 7 Click Create Create New Email Alert Alert Name email test To Address recepientl abc com recepient2 abc com Subject Business Hour New 24 7 gt Create Reset The system creates Email Alert action and displays confirmation message of the action Note Mail Server under admin panel must be configured before to create Email Alerts Restrict No of Alerts You can control the number of alerts to be sent globally keep sending the alerts until the severity is changed or send only specified number of alerts even if critical state is not changed when violation occurs See section 9 6 1 for more information 10 Minder 5 0 User Manual lt Smindarray 10 2 SMS Alert s This feature allows you to deliver alerts and notifications to specified SMS devices in addition to standard email notifications Follow the steps given below to configure SMS alert profiles 1 Navigate to Policies amp Alerts gt Alert Profiles gt New gt SMS Alert 2 Create New SMS Alert dialog appears
52. O B ES Windows Q oO E Windows o H By windows o oe I E Windows o o H By windows o i E Windows o e I 192 168 1 21 Er Windows Q Q I Figure Performance Widget Widget type Historical 125 Minder 5 0 User Manual lt Smindarray Memory utilization of WMI e Af AIR 72 76 i 56 d l Physical Memory lf Physical Memory Physical Memory Utilization Utilization Utilization 70 36 91 la Physical Memory Lef Physical Memory Lef Physical Memory Utilization Utilization Utilization N 29 72 74 la Physical Memory la Physical Memory l Physical Memory Utilization Utilization Utilization Figure Health Widget Widget type Gauge Live To create Performance Widget follow the steps given below 1 Oe Navigate to Dashboards gt Click on at the top right corner of the dashboard page gt Performance Widget Click Add towards top right corner Select the data manner to represent the data Once added navigate to widget in the dashboard Bind the data source by clicking Widget properties gt Data Source Click Update to add widget into the system The systems will create the new Widget properties and displays a confirmation message of the action 12 8 Map Widget To create Map Widget follow the steps given below 126 1 St e WS Navigate to Dashboards gt Click on at the top right corner of the dashboard page gt Map Widget Clic
53. O Oo Oo o o 8 Figure Health Widget Widget type Histogram Last 24 Hours To create Health Widget follow the steps given below 1 Navigate to Dashboards gt Click on at the top right corner of the dashboard page gt Health Widget Once added navigate to widget in the dashboard Bind the data source by clicking widget properties gt Data Source Click Update to add widget into the system St ees Click Add towards top right corner Select the data manner to represent the data The systems will add the new Widget properties and displays a confirmation message of the action 124 Minder 5 0 User Manual D Goocooeoc o lt Smindarray 12 7 Performance Widget Performance Widget shows monitored interfaces devices server and application level performance attributes data You can customize data manner and summary type average or Top or Least etc to represent the data into widget Windows Server PERFORMANCE SUMMARY Past 24 Hours SiS ci La 2 v Expand Group QEA 50 ete Attribute Severity Value Historical Trend 192168111 Network Network Utilization i Round Trip Time ms o Ma AU Physical Memory Total CPU Utilization Fda N Total Disk Resource Availability up Figure 10 7 1 Performance Widget View Type Grid Top 10 All Server GRID by TOTAL CPU USAGE Past 24 Hours e ZC ce x Monitor Type Availability Health WW Mean ES Windows kod E Windows o O a y Windows CO
54. Performance Policy and attach it to specified monitor gt attributes and displays confirmation message of the action 94 Minder 5 0 User Manual lt Smindarray EE m Assigned Morstor 4 Anniste Montor Montot Type Department Rey Monta Croup Figure Performance Policies Note Once policy is associated to any attribute of the monitor system generates an alarm and basedon the value returned by a resource system evaluates the threshold and assigns severity to the alarm 9 2 Viewing Monitor Alarm Alarms associated to specific monitor are used to determine health of themonitor To view the list of associated alarms follow the steps given below 1 Navigate to Monitors gt Monitor tab 2 Click Bicon to view list of alarms on specific monitor 95 Minder 5 0 User Manual lt Smindarray Monitor Settings Monitors Monitor Groups Monitor Dependency Monitor Templates G Monitors Actions Groupingy Q Show hide columns 25 v Actions Name a Type Severity Availability Status Group a Department RPE Cloud Foundry Age Cloud Foundry Cloud Foundry ES EZ Cloud Foundry Core Infra Master RPE Cloud Foundry APP S D SE cfwar_war_exploded amp Cloud Foundry Application IESSE DS GEESE clowdFoundry App Core infra Master RPE d DS ipmguiwar amp Cloud Foundry Application SH DS GEESE cloud Foundry App Core infra Master RPE Figure Viewing alarm 9 3 Delete Disable Alarm The system allows you to delete or disa
55. Smindarray Additionally you can create SLA on Business Service that contains multiple Business Services When you create a SLA on such business service System also includes their Service Key Performance Attributes s to measure SLA Note To create a nested business service all service components monitors must be created before and alarm must be configured on desired performance attributes To create a new nested business service follow these steps Navigate to Business Services gt Business Services tab Business Services page appears Click on New button on the top Provide Name and Description Select Department from the list Click Create to add new business service Or ee ee Once created Click Associate monitor icon and select the existing business service and monitors 7 Click Assign The system adds new nested Business Service and displays a confirmation message of the action Navigate to Insight gt Business Service Grid to see service drill down page 134 Minder 5 0 User Manual lt Smindarray 14 Business SLA Manager Minder has a very flexible SLA Manager for tracking compliance against user defined Service Level Agreement attributes These SLA attributes are calculated and displayed on a real time dashboard You can configure SLAs for any attributes being monitored in MINDER and specify the following e An SLA time period during which the compliance is measured day week or month e The SLA threshold
56. TS Djboss platform mbeanserver set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote port 8686 set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote ssl false set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote authenticate false Start JBoss by running JBOSS_HOME bin run bat Minder 5 0 User Manual lt Smindarray For Linux Platform do the following 1 Edit JBOSS_HOME bin run sh by adding the following lines where JBOSS_HOMES is the path to your JBoss installation JAVA_OPTS SJAVA_OPTS Djavax management builder initial org jboss system server jmx M BeanServerBuilderlmpl JAVA_OPTS SJAVA_OPTS Djboss platform mbeanserver JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote port 8686 JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote ssl false JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote authenticate false Setup JBoss specific properties JAVA_OPTS S JAVA_OPTS SJAVA_OPTS Dprogram name SPROGNAME JAVA_OPTS S JAVA_OPTS Dprogram name SPROGNAME JAVA_OPTS SJAVA_OPTS Djavax management builder initial org jboss system server jmx M BeanServerBuilderlmpl JAVA_OPTS SJAVA_OPTS Djboss platform mbeanserver JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote port 8686 JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote ssl false JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote authenticate false 2 Run JBoss by running JBOSS_HOME bin run sh 3 1 9 13 Prereq
57. USER GUIDE Minder 5 0 lt Smindarray lt Smindarray Contents 1 Installing MindArray MINGE scsecccccsssicscdes occceevstacdedvucaccessscacdenvooadcevsrcacdedvaccddessscddbes soocddevsutacdedsucacdessscadbedye 9 LI Supported PlathOniMssiis eege Egger 9 1 2 Hardware Renrttergnte2uget gesesebiAieigetege hiekdeTggreeeeht AE age le agelesseeseeuie ageless PEES eTe 9 1 3 Windows Software Reouirements tnt 10 WA Systm SOC UMEY oasis ssc cosa ses Edel eset ege Ee idusdseseeseeseutesensestesedee 10 1 5 SNMP Requirements for Monitored Devices cccecsesssceceeecessesssaecececeessseseaeceeecesseseseaeeeesens 10 2 Using MindArray MING ers suscritos dedesscavasansaecesaigacaces sat desaasguuaeaasiedecaaiunees 11 2 1 Understanding the Status of Health Indicators cccccesssseceeeceesssseeeeceescessessuaeeeeeeseeesesenaeees 11 2 1 1 Availability gll TEE 11 2 1 2 Performance Health Indicators nananana aaaea 12 2 1 3 Interface and Navigation sicrie erener eeii edi ai ieee tor aeie aaia ee AEE aiet 12 2 1 4 Network Health INGiCator ssccccsssesscesssscucasesiat ce cessdets csssdecdestasteacseauacesetdaecssacuuncceetstcasaasieces 13 2 1 5 NAVI Gat OF EE 14 2 1 6 User Information Ar aicicsscsss cs sssacte nossos sazdaececensieds adsdiecesdantsecadaunce sabsdedesatunnecesaniicacausutees 14 2 1 7 Viewing Monitor and Health Details 15 2 1 8 Customizing the DaShboard ccccccssssecececessssssseaeeecec
58. V file Note Provide hostname and IP address of that host separated by commas in the CSV File E g Mindarray Host1 192 168 1 101 Mindarray Host2 192 168 1 102 4 Select the Department from the list 5 Select the RPE Remote Polling Engine from the list lt Smindarray 6 Gei 10 11 12 13 14 15 16 Provide IP with one of the three options IP for single device IP Range for multiple devices in a range CSV Import for only a number of selected multiple devices When you need all those devices again for discovery directly import the CSV file Note Provide hostname and IP address of that host separated by commas in the CSV File E g Mindarray Host1 192 168 1 101 Mindarray Host2 192 168 1 102 Select the Department from the list Select the RPE Remote Polling Engine from the list Ping Check Required to check if ICMP is enabled In case you wish to avoid ICMP check e g database does not need ping check then you can disable the option Select Device Type from the list to be discovered This includes types of devices namely Network Device Server Virtualization Database Server Application Server Middleware Platform and Web Server types Discovery Parameters Also provide the required parameters to make the connection E g Port number and Database instance name in case of Database discovery Provide the Resource Type to be discovered Provide Credential Profiles for SNMP Profile Click on Cr
59. Ware 2 PA La Server Group ON Lis Cloud Orany E Gace o EE e GAE App O D La o Cloud Foundry OH A La Cloud Foundry APP OH A Las Amazon e Est Figure 4 3 Monitor Groups Navigate to Monitors gt Monitor Groups Provide the Monitor Group Name Select Parent Group from the list Click Create i e The system will create Monitor Group and displays confirmation message of the action 4 15 Assign Monitors Group Once Monitor group is created you can set the business rules to automatically assign new monitors to the group Follow the steps given below to manually assign monitors to specific group Navigate to Monitors gt Monitor Groups gt Navigate to Group Bar Click on Assign Monitors icon Select the Monitors from the list Click Assign Monitors Ste E 50 Minder 5 0 User Manual lt Smindarray Network Group Assign Monitors itor Templates Monitor Name Monitor Type Department Monitor Group RPE 103 251 248 5 IT Router Core Infra Network Group Centos 6 5 T VMware Virtual Machine Core Infra Virtual Machines 119 18 61 133 Ping Monitor ore Infra End User Monito E Lel a 10 ore Infra Network Group Se 10 ore a Network Group Assign Monitors 248 41 ore Infra Network Group f 7 103 251 248 54 ore a Network Group i DZ W ore Infra Network Group D Lei d 10 Network Group MSSQL Database Group H Led i 19 MySQL Mysal Core Infra Database Group H Lei 68 1 2 Microsof
60. You can filter this report on device component or monitor group You also can further limit the time frame for the availability The value for a date range is calculated by summing the duration of all availability alarms of a particular monitor with a monitor state of Enabled and with a severity state as Clear This sum is then divided by the duration of the time range and then subtracted from 1 and multiplied by 100 to get the percent available ALL Monitors AVAILABILITY SU 143 x OG e 53 17 1 28 Figure Availability Widget Widget type Gauge EUM AVAILABILITY SUMMARY Past 24 Hours Ill Unreachable Time Monitor Type Availability Health Up Time Up Time Unreachable Time Total Time Seconds M 2 192 168 1 199 JDBC Monito ER ec O e E 7 0 Minute 22 Hour s 51 Connection Minute s 19 Figure Availability Widget Widget type Grid To create Availability Widget follow the steps given below 1 Navigate to Dashboards gt Click on Widget IF the top right corner of the dashboard page and select Availability Widget Click Add towards top right corner Select the data manner to represent the data Once added navigate to widget in the dashboard Bind the data source by clicking Widget properties gt Data Source Click Update to add widget into the system St E ai The systems will add the new Widget properties and displays a confirmation message of the action Note Alarm events that occur only once a
61. about the monitor or event For example clicking on the icon navigates you to the Devices Status Summary page where only monitors with critical health are displayed Clicking O icon navigates you to the live Critical events across all the monitors 2 1 5 Navigation The Navigation menu lets you access major system features In addition to the Dashboard the menu is divided among several functional areas e Alarms Guides you to the event management area where you can monitor event status events history configuration properties and event transforms You also can track changes made to events e Business Service SLA view Offers access to network infrastructure including devices networks and application monitor views e Reports Allows you to view and define reports e Monitors Allows you to change monitor properties such as state credential department etc e Network Configuration Management Allows you to track manage and replace the configuration of a network device e Flow Enables you to monitor IP to IP traffic in your network e Admin Provides access to global settings network discovery and system settings 2 1 6 User Information Area amp User Information Display name Global Admin amp Username admin Email sz Department Ge Accessible Departments CoD Description Global IT Admin of an organization Startup screen Not Specified d Menu position Left d Figure 2 3 User Information Ar
62. al Profile gt New Provide the name of the profile which you want to configure Note The credential profiles are used for ease of access to the user These profiles can be configured here and used globally in the Minder to define the credentials in any other tasks Select the Credential type as per your requirement Note The various kinds of profiles available here will be Server SNMP Device Virtualization Database Server Application Server Web Server Cloud Middleware Platform Monitor For Example SNMP When you select the SNMP type you need to provide the SNMP version and the community name for the profile If selected Credential type is SNMP provide the SNMP version Note SNMPv1 and SNMPv2 are community based security models Enter the Credential name and description Configure the correct Read and Write community If selected SNMP version is SNMPv3 provide the SNMP security level Minder 5 0 User Manual lt Smindarray 4 For security level No Authentication No Privacy enter the name of the user principal on behalf of whom the message is being exchanged 5 For security level Authentication No Privacy enter the name of the user principal on behalf of whom the message is being exchanged 6 Select any of the authentication protocols as Security Name Enter the password of authenticated user MD5 and SHA are processes which are used for generating authentication privacy keys in SNMPv3 applications
63. al Profile Name 1 3 SSH Credentials User Name Password Connection Protocol SSH Telnet Confirm Password mind ES Enable User Name Enable Password Confirm Enable Password enable eecccece Prompt Enable Prompt gt Config Password Port E Confirm Config Password TT Department Core Infra Update Reset The system will add new NCM credential profile and displays a confirmation message of the action 7 2 Manually Back up Device Configuration Once you have successfully applied NCM credentials on the device System now allows you take back of startup running configuration of the device and maintain audit change log of the configuration System automatically does the versioning of the configuration files whenever new backup done from the device Manually taking back of device configuration To take the backup of device configuration follow the steps given below 1 Navigate to NCM gt NCM tab 2 Select the devices for which you want to take configuration backup 3 Navigate to Actions gt Backup running startup configuration The system takes configuration backup of all the selected devices and displays confirmation message of the action 7 3 Automatically Back up Device Configuration System allows you schedule automatic job to back up startup running configuration from the device 90 Minder 5 0 User Manual lt Smindarray To sc
64. al must always be multiply by 10 Minimum supported polling interval is 30 seconds for any metric category 4 7 Changing Monitor Credentials To change password or to apply new credentials in the system go to the section titled Credential Profile Note You can change Monitor profiles attached to monitor but attached polling method cannot be changed You must create new monitor if you later decide to monitor node using different polling method To change applied polling credential profile from monitor Navigate to Monitors gt select the Monitor Click Edit button of Monitor The Update Monitor page dialog appears Click Edit button of Credential Profile The Update property pop up appears Change credential profile from the dropdown menu Click Update WD ANDY The system updates new credential for the monitor and displays a confirmation message of the action 46 Minder 5 0 User Manual lt Smindarray 4 8 Changing RPE Remote Polling Engine of Multiple Monitors To change update RPE into multiple monitors Navigate to Monitors gt Monitors tab Select monitors from the list Click Action gt Manage RPE Select RPE you want to apply from the dropdown list pec E Note To manage RPE navigate to Admin Panel gt RPE 5 Click Update The system updates new RPE for selected monitors and displays a confirmation message of the action Note Monitor Location will be inherited from the RPE location 4 9 Deletin
65. alerts e Create custom views 2 1 Understanding the Status of Health Indicators Minder monitors returns the following indicators 2 1 1 Availability Indicators Each status reflects the availability state of the Monitor that has been assigned to the system that you are currently viewing Minder picks up these error codes and triggers an alert or an action If availability is in a down state you can acknowledge an alert so that Minder does not generate subsequent notifications e Up Q The availability of Monitor Device is UP e Down The availability of Monitor Device is down e Maintenance The availability of Monitor Device is in Maintenance State lt Smindarray Unknown The availability of Monitor Device is in Unknown State The Minder polling engine could not execute the availability monitor Or The Monitor is disabled 2 1 2 Performance Health Indicators Each status reflects the health state of the Monitor that has been assigned to the system that you are currently viewing Minder picks up these error codes and triggers an alert or an action If a performance metric health is in a warning or critical state you can acknowledge an alert so that Minder does not generate subsequent notifications Clear The health of Monitor Device metrics is Clear OK Warning Q The health of Monitor Device metrics is in Warning state The attached threshold with performance metrics is in Warning state Cri
66. alysis details for selected monitor 2 1 8 Customizing the Dashboard Through the Real Time View dashboard feature Minder allows the creation of custom dashboards to view the performance of services and infrastructure You can create multiple dashboards each containing up to twenty components that can display and chart any metrics selected and update in real time In some type of components you can click through to view the performance attribute details for containing attributes or attribute summary for devices Whereas service views let you group attributes and devices according to business oriented views the Real Time View dashboards provide a more abstract way to organize information For example you might create a dashboard to monitor bandwidth across your entire network or a dashboard that reports which devices is at the top resource hogs By default a dashboard is visible only to all other users including who createdit 2 1 9 Customizing Default Dashboard You can customize the Dashboard by e Selecting the widget you want to monitor e Arranging widget lt Smindarray You can arrange the widgets that are displayed in all default dashboards To arrange the widgets drag and drop them at your desired location This view will be persisting for each userprofiles To manage the number of default widget to display click on add delete icon towards top right of the dashboard and select the widgets you want to display 2 1 10 Adding
67. ange Job Select the Monitor for which you want to detect the change If you want to repeat the job provide the schedule time for the operation to repeat daily If selected schedule time is weekly provide the day of week and schedule time to run the job 10 If selected schedule time is monthly provide the day month and schedule time to run thejob 11 Click Create to finish Create New Scheduler Scheduler Name nem change detection Department Scheduler Date Core Infra v 2015 03 24 Monitors 192 168 1 3 Configuration Type Running Config Startup Config Repeat this job Schedule Time Line Daily Weekly Monthly Run Job On Status Enable Run Job At Disable Run Job At 00 30 v a v The system will save Scheduled event and displays a confirmation message of the action 90 Minder 5 0 User Manual lt Smindarray 7 7 NCM widgets NCM widgets show the NCM overview and Configuration audit log of the device Two types of NCM widgets are available e NCM Overview e NCM Audit To create NCM widget follow the steps given below 1 Navigate to Dashboard gt Click on widget at the top right corner of the dashboard page gt NCM Widgets 2 Click Add towards top right corner Select NCM Overview NCM Audit to represent the data 3 Once added navigate to widget in the dashboard 4 Bind the data source by clicking Widget Properties gt Data Source 5 Click Update to
68. ase enable mod_status on the HTTP server to get stats To Enable the Server Status follow the steps given below 1 In Apache s httpd conf file locate Location server status tag 2 Remove the comment in the Location Server status tag to Enable Set Handler server status 3 Change the attribute deny from all to Allow from all 31 Minder 5 0 User Manual lt Smindarray 4 Remove the comment in LoadModule status_module modules mod_status so 5 Save the conf file and restart the Apache Server To enable the Extended status follow the steps given below 1 Locate Extended Status Attribute in httpd conf file 2 Remove the comment to enable the status 3 Save the conf file and restart the Apache Server To discover and add monitors refer to section 3 1 3 1 9 9 Prerequisites Microsoft IIS Server Monitor To monitor IIS server ensure that Minder has permission to access Windows server where IIS is hosted Make sure Windows host server type is specified to be discovered while running the network discovery and WMI credential profile is provided to make the connection 3 1 9 10 Prerequisites Nginx Server Monitor To monitor Nginx Server the Server Status should be enabled To Enable the Nginx Server Status follow the steps given below 6 Configure the location server_status method in lt NGINX_HOME gt conf nginx conf file to enable server_status 7 The value of stub status attribute should be on 8 Change the at
69. assifying Flow Data Flow analysis engine allows you classify flow data based on specific IP groups IP groups help you classify traffic stats to particular domain or server having multiple ip addresses 92 Minder 5 0 User Manual lt Smindarray To create IP groups follow the steps given below Navigate to Flow gt IP Groups Click New button IP group dialog appears Provide Name for the group Provide IP addresses to associate with the group Click Save Wi sl lg The system now adds now IP group and displays confirmation message of the action Update IP Group x Name Yahoo Description IP Address s IP Address Value IP Address 67 195 160 76 IP Address 69 147 125 65 i IP Address 72 30 2 43 a Update Reset Cancel Fig Creating IP Group to classify traffic flow 8 4 Viewing Flow Data Analysis by Interface s By default Minder flow analysis engine gives you data analysis for part 24 hours You can change the time span by selecting it on the top To view flow data analysis of any Interface follow the steps given below 1 Navigate to Flow gt Overview 2 Select the appropriate filter from the top to refresh data 3 You can change the chart type and attributes using the dropdowns on the top 93 Minder 5 0 User Manual lt Smindarray 9 Working with Policy and Alarm Event Policies Thresholds define expected bounds for resource values When the value returned by a resource or component
70. ation New Bhaumik oa 0 0 Hi Virtual Machine vm test v Business Hour New 24 7 4 gt The system creates Virtual Machine action and displays confirmation message of the action 10 11 Ticket action You can create a ticket action which you can assign to a performance policy in which case every time that policy is violated the ticket will be generated and assigned automatically to the assignee you selected while creating the ticket action Follow the steps given below to create a ticket action 10 NOU PWN BP Navigate to Policies amp Alerts gt Action Profiles gt New gt Ticket Provide the Action Name Select Priority for the ticket from the drop down list Select the Assignee Provide Escalation profile from the list or create a new one Provide the Business Hour for the action to execute Click on Create Minder 5 0 User Manual lt Smindarray Create New Ticket Action Action Name Priority ticket test Low gt Assignee Escalation admin v test v Business Hour New 24 7 The system creates a Ticket action and displays a confirmation message of thesame 11 Minder 5 0 User Manual lt Smindarray 11 Scheduler Minder provides the ease of use for scheduling different tasks for various categories and generating their reports Whether it is report generation or monitoring a particular server you can manage the task at any instance of time
71. avigate to Tickets gt New gt Alarm Ticket Create new Ticket pop up appears Provide an appropriate Subject name for the ticket Select the Priority of your ticket from the list Select an Assignee from the list technician you want to assign the ticket Select the name of the Monitor and Alarm for which you want to create a ticket Select the required Status for the ticket Provide the Due Date to the assignee for the ticket to get resolved O o Np ne uw a Provide the Escalation Profile as per your needs KA oO If the Email Notification box is checked then the reporter as well as the assignee will be notified about the status of the ticket 11 Provide a Description if needed 12 Click on Create 144 Minder 5 0 User Manual lt Smindarray Follow ed e 08 eh E ee 10 11 12 145 Create New Ticket Subject mindarray1 Priority Assignee Low z User_2 v Monitor Alarm MINDARRAY PC17 v Network Utilization v Due Date Escalation New 2015 02 20 15 26 49 m test v w l Email Notifications Description cc Figure Alarm Ticket 16 1 2 From Alarms the steps given below to create a ticket using alarms Navigate to Alarms gt Alarms tab Click on Create ticket icon of the alarm you want to create the ticket for Create new ticket pop up appears Provide an appropriate Subject name for the ticket Select the Priority of the ticket from the list Se
72. be enabled agent less or by installing agents in client locations and configuring your monitors to collect performance data from these agents for monitoring The service monitors currently supported by Minder include lt Smindarray e DNS monitor e FTP monitor e JDBC Connection monitor e LDAP server monitor e Mail Server monitor e NTP monitor e Ping monitor e Radius monitor e Query monitor e Script monitor e Service Port monitor e URL monitor using Firefox e URL monitor using Phantom JS Follow the steps given below to add services by running network discovery 1 Navigate to Admin gt Network Discovery gt New gt Service 2 Provide the Name for the discovery 3 IP Domain Host URL for single device IP Range for multiple devices CSV Import for selected multiple devices When you need all those devices again for discovery directly import the CSV file Note Provide hostname and IP address of that host separated by commas in the CSV File E g Mindarray Host1 192 168 1 101 Mindarray Host2 192 168 1 102 Create New Service Discovery Name P Domain Host URL IP Range CSV Import Ping and Query 192 168 1 249 Department RPE Core Infra Master RPE Service Type s Credential Profile s New Pro OF ey Discovery Parameter s Ping Agen select from tbl_login lt Smindarray Figure 3 3 Service Discovery 4 Select the Department from the list 5 Select th
73. ble associated policy from resource attribute s Removing policy will stop evaluating threshold from attribute value and assigns the unknown severity to attribute values Insight Alarms Alarms Actions e Grouping Viw Q amp Assign Technician a P x Clear Alarms B Delete a Fee Pickup ll icoat7iccis Up Di Unpick fon Amazon EC2 Instance Bi Suppress 1 Minute s 48 Second s Ago loadbalancert is up RJ fom QJ Amazon Elastic Load Balancing O11 Minute s 5t Second s Ago mindarray_dynamoDB is Up Di FOU Amazon Dynamode 1 Minute s 41 Second s Ago mindarrayelastic1 is Up FOU E Amazon ElastiCache 1 Minute s 14 Second s Ago mysql is Up FOU Amazon RDS instance 1 Minute s 41 Second s Ago Fig Delete Disable Alarm Follow the steps given below to disassociate a policy from performance attribute 1 Navigate to Alarms gt Alarms tab 2 Alarm page appears The list displays all the alarms and their respective performance attributes 3 Select the alarm that you want to disable delete 4 Click Actions gt Delete Disable The system disassociates policy from selected Attribute and displays confirmation message of the action 96 Minder 5 0 User Manual lt Smindarray 9 4 Manage Alarm Events The system allows you to consolidate all the alarm events that are generated from performance attributes and from traps You can view these events at one central dashboard under Alarms A Alarms Acti
74. covery gt New gt Device Server amp Apps Provide the Name for the discovery IP for single device IP Range for multiple devices CSV Import for selected multiple devices When you need all those devices again for discovery directly import the CSV file lt Smindarray 10 11 12 13 Note Provide hostname and IP address of that host separated by commas in the CSV File E g Mindarray Host1 192 168 1 101 Mindarray Host2 192 168 1 102 Select the Department from the list Select the RPE Remote Polling Engine from the list Allow Ping check or disable the option Select the Device Type as SNMP Host server to monitor server resources using SNMP For SSH select Linux Unix Host Server Discovery Parameters Also provide the required parameters to make the connection E g In case of SNMP Host server Port number For Server default port is 161 For SSH default is port 22 Provide the Resource Type to be discovered E g Interface Jobs Provide Credential Profile for device types Click on Create to create network discovery Click on Run the network discovery to start discovery Once finished click on View Result to view classified devices Click on Provision Object to add selected device Note Discovered private network node will be listed under Node tab Selected Objects should be displayed at top of the pop up as total number of nodes resources applications Click on Provision Object to add selected object
75. d to another department any new changes done after the share are automatically shared or visible to the target department Warning The credential profile attached to monitor is available to target department if share type is Full access 150 Minder 5 0 User Manual lt Smindarray Sharing Entities Share Monitors Access Type Entity Type ei Read Only Full Access ei By User By Department Entity Figure Share Monitor to other department user Follow the steps given below to share monitor to other department or user Navigate to Monitors gt Monitors Select the monitors you want to share Click Actions gt Share on the top right corner Share monitor dialog appears Choose the access as Real only or Full access Choose whether you want to share to other user of all the user of other department Click Share ELL e bai ES The system now makes the monitor visible to specified department user and displays confirmation message of the action Note Sharing monitor to other user department also gives the read only access to users belong to target department 17 11 Move Change Department of Single Multiple Monitors Warning Moving a monitor permanently from one department removes the monitor and affects all the SLA Business Services Widget and Reports associated with that monitor in source department In addition any attached credential profile created by that department s administrator users is permanently moved to targe
76. devices by using configured polling method and collects Network performance data e End User Monitoring Checks the availability and responsiveness of Web pages Script Mail FTP and others Regardless of the monitoring method used the system stores performance monitoring configuration information in monitoring templates 5 4 Monitoring Processes When enabled the system can monitor the availability and performance attributes of all provisioned processes running on monitor in your network Follow the steps to provision the processes and services for monitoring 1 Navigate to Monitors gt Monitors 2 Open the monitor for which you want to start monitoring the processes 3 Navigate to Actions gt Rediscover The Unprovisioned objects would be listed here 4 Select the unprovisioned objects you wish to monitor and click on Add Follow these steps to enable the Process monitoring and modify the polling cycletime 1 Navigate to Monitors gt Monitors 2 Select the monitor to enable disable Process metric Navigate to Actions gt Polling Scheduler 3 Click Edit to enable disable Process Metric Provide the Poll Time in seconds Click Update The system enables Process monitoring for selected monitor and displays a confirmation message of the action 5 5 Adding a Process for Availability and Performance Monitoring To rediscover and add process in process host navigate to Process monitor detail page and follow the steps gi
77. e RPE Remote Polling Engine from the list 6 Select Service Type from the list to be discovered This includes types of services such as DNS Domain FTP JDBC LDAP Mail NTP Ping 7 Provide Credential Profile for selected service type if authentication is required 8 Click on Create to add new Service discovery 9 Click on Run to run the discovery 10 Once finished click on View Result to view classified Services 11 Click on Provision Object to add selected services Note Discovered Services will be listed under Node tab Selected Objects should be displayed at top of the pop up as total number of nodes resources applications virtual machines 3 1 4 Asset Discovery Asset discovery allows you to scan workstation Desktop and Laptop with Windows or Linux Operating Systems for Software and Hardware inventory tacking Once Minder starts scanning of software and hardware you can get alerts and reports about audit changes Monitoring assets is not calculated based on monitors rather calculated based on number of assets you are monitoring In case you have already done Device Server App discovery and the host server is provisioned for monitoring then that monitor will be listed under Assets tab User need to enable the Asset monitoring Overview Assets Softwares Assets Actions Grouping EA Q Show hide columns 25 Monitor a Status Asset Category Group Department RPE Last Scanned Recent Changes Notification Er Window
78. e SLA in actual Business Service 5 Provide the percentage of the calculation period that the attribute must be in the OK state 6 Provide Compliance Period 7 Select whether you want to calculate maintenance time of the monitors as down time or ignore it during SLA measurement 8 Select Monitoring Period from the dropdown Note SLA measurement will run for provided hours only 9 Select the Business Hours for action to execute 10 Select Email Alert profile to get notified about action result 11 Click Create 136 Minder 5 0 User Manual lt Smindarray The system adds new Business SLA and displays a confirmation message of the action Note Modify Business Service to make any further changes to monitors and performance attributes to include them for SLA Measurement SLA Details SLA Compliance Details Name PDC SLA Status Q Associated target 192 168 1 88 jetty Target 99 95 Created Date 2014 11 25 Achieved 99 15 Last Modified Date 2014 11 25 Total SLA Monitoring Time 1 Day s Compliance Period From Dec 07 00 00 AM To Dec 07 23 59 PM Elapsed Time 14 Hour s 53 Minute s Monitor Period 24 7 Remaining Time 9 Hour s 7 Minute s Scheduled Maintenance Yes Time In Compliance 11 Hour s 21 Minute s Notification Viral Shingala Time In Violation 5 Minute s SLA State gt Running Time To Compliance 12 Hour s 38 Minute s SLA Start Time Dec 07 00 00 AM Time To Violation 0 Minute s SLA Compliance Status 0500
79. e device to be polled lt Smindarray 2 Using MindArray Minder This chapter describes how to operate Minder This chapter assumes that you have installed MindArray Minder Minder provides your organization with proactive monitoring event detection reporting and problem escalation for mission critical components of IT infrastructures through an intuitive Web application The Minder Web application provides instant Business Visibility by monitoring your critical IT Infrastructure including but not limited to your network based services applications and systems Current monitoring services include availability performance applications e commerce SNMP port monitoring and custom device attributes monitoring capability Minder is designed to be a flexible system where you can set thresholds test intervals filters on status views schedule notifications and generate standard or custom reports based on the privileges you have Instant Business Visibility provides you access to your data through a Web interface It saves you time and reduces costs by enabling you to quickly identify and resolve downtime problems without any investment in additional infrastructure or technical expertise Read the following sections to learn more about working in the interface and to learn about e Network Health Indicator e Navigate Dashboard e Search for devices events and system properties e Navigate the event console e Run actions e Create and use
80. ea The User information area offers information and selections e User Name The ID of the user currently logged in appears at the top of this dialog Click the user edit icon to change user settings such as menu position on the web console theme and startup screen e Log Out Click to log out of the system lt Smindarray 2 1 7 Viewing Monitor and Health Details Click on Monitor name in the grid to focus on it Focusing on anode e Open Monitor Page in new tab e Hovering monitor name links shows monitor health as show in the figure below 192 168 1 2 Port Monitor Mm GON Tener Nees IP 192 168 1 2 Type Port Jf Department Core infra RPE Master RPE Group End User Monitors Jf Last Poll May 21 2015 10 03 25 PM Actions Overview Correlation Tab widget ec E Availability Today D IW x ei Widgets 7 192 168 1 2 Port Monitor Properties 21 Hour s 58 Minute s 19 Second s pi O0Seo 0 Sec 21 Hour s 58 Minute s 19 Second s Up 100 00 e Round Trip Time OG us x La Round Trip Time ms am z 8 500 EE LL of 77 7 7 7 7 4 160620 20150621 on a 20160521 21 e a amsaa H 2016 0520 2016 0 2016 06 21 2016 06 21 20160621 20150621 2016 06 21 2015 05 21 20159521 2016 06 21 6 4 2B D o 05 or H H 13 15 7 19 2 Figure 2 4 Monitor Drill down Page Alternatively you can double click on the Health icon to drill down on monitor health this will launch Root cause an
81. eate to add new discovery Click on Run to run the discovery Once finished click on View Result to view discovered Network Devices and Interfaces Click on Provision Object to add selected Nodes and Resources Note Discovered Network Device will be listed under Node tab Selected Objects should be displayed at top of the pop up as total number of nodes resources The system starts monitoring for added objects and displays a confirmation message of the action 3 1 7 Example Add Server Monitor To monitor servers the system can use e SNMP e SSH e WMI 3 1 7 1 Adding Windows Monitor MindArray Minder monitors the system resources using SNMP by default However in the absence of SNMP on the devices the non SNMP windows devices can be monitored using WMI All the Windows device templates have the resource monitors preconfigured All you will need to do is change the associated SNMP polling method to WMI lt Smindarray Prerequisites to add windows for monitoring For monitoring the Windows environment using WMI Minder Windows Service must necessarily be installed on a Windows machine By default Windows Service is installed if Minder Server is installed on Windows machine If you have deployed Linux version of Minder then Minder Windows Service must be installed on another Windows machine For more information on installing Minder Windows Service please see section Installing Windows Service for Linux Deployments
82. ec 03 2044 18 00 Ki K Ki Ho PTT TTT Recent Alarms Minder Service From Dec 03 2014 06 00 00 PM To Dec 03 2014 06 59 59 PM farms Q Severity Monitor Alarm Time Result Message O 192 168 1 199 Physical Memory Utilization Dec 3 2014 6 21 29 PM 192 168 1 199 Physical Memory Utilization has entered into Warning state a With Value 73 E O 192 168 1 199 Physical Memory Utilization Dec 3 2014 6 16 24 PM 192 168 1 199 Physical Memory Utilization has entered into Warning state With Value 73 192168 1 199 Physical Memory Utilization Dec 3 2014 6 11 22 PM 192 168 1 199 Physical Memory Utilization Figure Service Health Dill Down 131 Minder 5 0 User Manual lt Smindarray 13 2 Adding Business Service Follow the steps given below to create a new business service Navigate to Business Services gt Business Services tab Business Services page appears Click on New button on the top Provide Name and Description Select Department from the list Click Create to add new business service Once created Click Associate monitor icon to assign monitor into Business Service Select Monitor from the list and click Assign oO oS ee The system adds Business Service and displays a confirmation message of the action Navigate to Business Services gt Insight gt Click on Business Service Name to see drill down page of the Service Note You can also create nested business service views for more comp
83. ececeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 31 3 1 9 1 Prerequisites for Database Monitor 31 3 1 9 2 Prerequisites for Oracle Database Monitor 31 3 1 9 3 Prerequisites for MySQL Database Monitor 32 3 1 9 4 Prerequisites for MSSQL Database Monitor 32 3 1 9 5 Prerequisites for PostgreSQL Database Monitor 31 3 1 9 6 Prerequisites for DB2 Database Monitor 31 3 1 9 7 Prerequisites Web Server Monitor 31 lt Smindarray 3 1 9 8 Prerequisites Apache HTTP Server Monitor 31 3 1 9 9 Prerequisites Microsoft IIS Server Monitor 32 3 1 9 10 Prerequisites Nginx Server Monitor 32 3 1 9 11 Prerequisites Application Server Monitor 32 3 1 9 12 Prerequisites JBoss Server Monitor 33 3 1 9 13 Prerequisites Tomcat Server Monitor sssssssssrsssrsrsrrrrrrrsrrrsrrrsrrssrrrerrerrreerrrererereeereeent 35 3 1 9 14 Prerequisites WebSphere Server Monitor 39 3 1 9 15 Prerequisites WebLogic Server Monitor 39 3 1 9 16 Prerequisites Glassfish Server Monitor 41 3 1 9 17 Prerequisites Jetty Server Monitor 42 3 1 9 18 Prerequisites Middleware Monitor 42 3 1 9 19 Prerequisites Apache Active Message Queue Monitor 43 3 1 9 20 Prerequisites Rabbit Message Queue Monitor 43 A Working With Monitors Csemer eneee et ee ee ee Sege 44 4 1 Viewing the Monitor Ust iae e nana aa oaee Eiran Kanan raTa SEEE KESEN IRS eTin 44 AD MONItOr TEE 44 4 3 Managing Monitors from the
84. ency Q Monitor a 192 168 1 114 192 168 1 121 192 168 1 2 192 168 1 3 192 168 1 3 RPE 192 168 1 4 192 168 1 50 ADMIN PC mindarray pc8 mindarray pc8 MINDARRAY PC9 WMI WIN COSBCFRF209 WIN GO087JASODQ Showing 1 to 13 of 13 entries Dependent Monitors 192 168 1 114 Tomcat 192 168 1 121 NGinX 192 168 1 2 master MSSQL 192 168 1 2 servicedeskankit MySQL 192 168 1 2 Microsoft Active Directory 192 168 1 2 Microsoft Message Queuing Service MINDARRAY PC9 WMI WIN R2MMNT2NAK1 APE 192 168 1 2 MINDARRAY PCS WMI WIN R2MMNT2NAK1 RPE 192 168 1 2 MINDARRAY PC9 WMI WIN R2MMNT2NAKT Centos 6 5 ADMIN PC DB2 192 168 1 249 GlassFish mindarray pc8 FTP Monitor mindarray pe8 SFTP Monitor MINDARRAY PCS File Monitor MINDARRAY PCS Directory Monitor WIN COSBCFRF209 ipmconfigdb Postgres WIN GO087JASODQ ORACLE Figure 4 5 Monitor Dependency 4 17 Monitor Templates Monitor Groups Monitor Dependency lt Monitor Templates New e 7 Status d E ZBRRRRRRRDDDD Minder supports custom monitoring templates By default system assigns the default template when new monitor is created You can customize the default template or create new blank template and customize it based on your needs and then assign it to monitor types 25 v L i 7G L L i 7G 7G L i 7G L 7G L L i 7G 52 Monitor Templates Q Name Net Template Active Directory
85. er is running Else give a relevant user who has the privileges to do the same Minimum User Privileges The user should have privileges to execute SELECT SHOW DATABASES and REPLICATION commands in the MySQL server Also Minder machine should be allowed to access the MySQL database server For enabling the privileges execute the below commands in the remote MySQLServer INSERT INTO user Host User VALUES lt host gt lt user gt GRANT SELECT SHOW DATABASES REPLICATION CLIENT ON TO lt user gt lt host gt FLUSH PRIVILEGES To discover and add monitors refer to section3 1 3 1 9 4 Prerequisites for MSSQL Database Monitor In the MSSQL database that you are trying to monitor ensure that the user name assigned to Minder has the permission to access the MSSQL database from the host where Minder is running Note Minimum User Privileges required creating a new monitor of MSSQL User should be permitted to access MASTER database amp MSDB database Roles public db_ datareader should be selected for both MASTER and MSDBdatabases Database Accessed Master Permit in Database Role db_datareader amp requires VIEW SERVER STATE permission on the server To grant VIEW SERVER STATE you can use any of the following methods 1 Execute the following query GRANT VIEW SERVER STATE TO username 2 In SQL management studio for user choose Properties gt Securable gt Click Add under securable gt choose All
86. eseesecnaaeeececssesseaeaeeeesesseeseaaaeeeesessensees 15 2 1 9 Customizing Default Dashboard ssssssssnnssssesesensrsssseserressssssererntssssssreernessssesreernnssesesereennsseo 15 2 1 10 Adding Custom Dashboard osssssssensseserserrsnsseeerrsnrenssreernsarssesrenensasesesreeensanssesrreensensseeereean 16 2 1 11 CUSTOMIZING Widgets EE 17 3 Adding and Discovering Devlces riasu da aian Naranasan ida aaaea aNAi aaaa sa aaea 18 3 1 Private Network Discovery cccccccccccsssessssececececesseseaeseseescesseseaaeseeeessesseseeaeeesecsseesesasaeeeeeceseesees 18 3 1 1 Device Server amp Apps Discovery cccccccccccecececeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeseeeeseeeees 18 3 1 2 Cloud Network Discovery cccccccccssssssssececececeesecsaaeceeeeeseeseaaaeeeeeceseescaeaeeeesesseesesaeaeeeeeesseesees 20 3 1 3 Servic DISCOVERY EE 21 3 1 4 ASSET DISCOVERY EE 23 3 1 5 Example Adding Hypervisors and Virtual Machines cccsscccccceceesesesseceeeeecesseseseaeeeeeens 24 3 1 6 Example Add Network Device Monitor cccccccsssssssececececessesssaeeececesseseaeaeeeeeeesseseaeseeeesens 25 3 1 7 Example Add Server Monitor 26 3 1 7 1 Adding Windows Monitor 26 3 1 7 2 Example Adding Linux Unix Monitor 28 3 1 8 Troubleshoot Unknown Device in Network Discovery cccsssscececeseesesseeeeeeecesssseseseeeeeens 29 3 1 9 Prerequisites to Start monitoring ccccccccccccccccc
87. f the action 17 4 User Permission Each Admin User is associated with one Role Group which determines what permission members of the Role Group have More precisely permission control which tasks members of a Role Group can perform with respect to entities belonging to the departments associated with specific User Role Groups define the following e What a user will see when they log in to the Minder web console e The items that a user can add view edit or delete when using the web console When you create Admin Role Group consider two factors The privileges of each set of administrators and how the end users will be administered To give some administrators limited privileges while others have full privileges you must create a separate Admin Role Group for each privilege level Likewise if two sets of administrators have the same privileges but each set will administer different end users you must create discrete Admin Role Group that can be mapped to separate departments To create Permission User Roles follow the steps given below Navigate to Admin gt User Roles Click New button Create New User Role tab appears Provide Role Group Name Select the Admin Panel Access you want to add to this role Provide the Description for user role if you want to Select the permissions you want to associate with the Role Group Click Create VAN ARwWN The system creates new User Role and displays confirmation message of t
88. f your Glassfish server In the left panel click Configurations server config In the main window click JVM settings Click the JVM Options tab a Vv P Ww Click Add JVM Option and then type Djava rmi server hostname yourhostname com in the blank field where yourhostname com is the hostname of your Glassfish server 7 Click Add JVM Option and then type Dcom sun management jmxremote ssl false in the blank field 8 Click Add JVM Option and then type Dcom sun management jmxremote authenticate false in the blank field 9 Click Save 10 Restart the Glassfish server By default Glassfish uses JMX on port 8686 To change the JMX port you should find the jmx connector section in GLASSFISH_HOME glassfish domains lt your_domain gt config domain xml where GLASSFISH_HOME is the path where Glassfish is installed then change the port value 41 Minder 5 0 User Manual lt Smindarray 3 1 9 17 Prerequisites Jetty Server Monitor Note MINDER uses JMX to monitor Jetty server JMX should be enabled to retrieve the information from Jetty To enable JMX in Jetty do the following 1 Edit the JMX Jetty xml file located at in etc jetty jmx xml lt New id ConnectorServer class org eclipse jetty jmx ConnectorServer gt lt Arg gt lt New class javax management remote JMXServiceURL gt lt Arg type java lang String gt rmi lt Arg gt lt Arg type java lang String gt lt Arg type java lang In
89. g a Monitor To delete a monitor from the system follow the steps given below 1 Navigate to Monitors gt Monitor 2 Select monitors from the list click Delete button under Actions 3 Click Yes The system removes the monitors and associated data from Database and displays a confirmation message of the action 4 10 Disabling a Monitor To disable single multiple monitors from the system follow the steps given below 1 Navigate to Monitors gt Monitor 2 Select monitors from list navigate to Actions gt Disable 3 Click Yes The system disables the monitors and displays a confirmation message of the action Note Core monitoring and alerting applied to an individual monitor is also disabled 4 11 Maintenance State Maintenance state allows scheduled production changes of a monitor or all monitor in a system You might want to set up a maintenance state for example to prevent alerts and warnings while you perform configuration changes or reboot a device 47 Minder 5 0 User Manual lt Smindarray To change a monitor state from enabled to maintenance on single multiple monitors follow the steps given below Navigate to Monitors gt Monitor Select monitors from the list Click Action gt Maintenance Mode On Off Choose Infinite or scheduled time to turn off maintenance automatically Click Update SE oO IN The system changes the monitor state as Maintenance and displays a confirmation message of the action
90. given below 110 Minder 5 0 User Manual lt Smindarray DON OY ts NS Provide the Scheduler Name Provide the Status as Enable to start scheduler Provide the Scheduler date and time to run the job Select Target Monitor from the list Select Status as Enable Maintenance or Disable Maintenance Provide the Maintenance Time along with date and time If you want to repeat the job daily weekly monthly provide the schedule time for the operation to repeat daily weekly monthly e Click Create to finish Navigate to Scheduler gt Drag and drop Maintenance job from the top oncalendar The systems will save Scheduled event and displays a confirmation message of the action Create New Scheduler Scheduler Name Monitor Maintenance Department Core Infra v Monitors 192 168 1 21 Maintenance Type Infinite Scheduled Repeat this job Schedule Time Line Daily Weekly Figure Create monitor maintenance scheduled events 11 7 Alarm Suppression Job Status Enable Disable Run Job At 03 00 Maintenance Time 2014 11 28 17 20 13 Run Job At H You can temporarily suppress an alarm at a scheduled date and time using alarm suppression job To create scheduled Alarm Suppression job follow the steps givenbelow 110 Minder 5 0 User Manual lt Smindarray Dm Jm nm PF Wn bP Navigate to Scheduler gt Drag and drop Alarm Suppression job from the top oncalendar Provide
91. gt Business Hours gt New 2 Provide the Business Hour name 3 Describe the business hour Description as per your needs 4 Provide the time settings Example Define the specific business hour for each day Say on Monday you have a working hours from 9 00 to 19 00 During these hours only you would like to receive important notification 5 Click Create The system creates new Business Hour profile and displays a confirmation message of the action 6 3 2 Mail Server Minder allows you to send alerts to users via email If you have more than one email server you can add additional servers with a different configuration The MINDER console server responsible for sending mail will start with the email server with the primary mail server and if it is unable to reach that server it will move on to the secondary server on the list until the notification has been sent out successfully You should make sure that the mail server s is configured properly to allow MINDER to relay email to any email address Follow the steps given below to configure Mail Server for Notification 1 Navigate to Admin gt Mail Server Select Primary if configuring the mail server for the first time Provide SMTP Server address Provide the SMTP Port to connect Provide the Email address you want to use as From Address Select the security type from the options Whether SSL TLS or no security zl Si Mt Zi IS If the SMTP server requires authentication Pro
92. heaction Note By default unchecked boxes provides read only access to specific functionalities 150 Minder 5 0 User Manual lt Smindarray Create New User Role Role Name End User Description kel Action Alarm Alarm Configuration kel Alert Business Service Business SLA X Dashboard kel Escalation Profile M Monitor C O E E Monitor Department Monitor Dependency Monitor Group Monitor RPE Monitor Template M Policy Profile M Report 150 Share Monitor _ Scheduler _ Widget HAN OO R CO Admin Panel Access Basic Figure Permission Matrix Manage mg kl LJ M J LI bk M MI kl LJ a D a kl M kl O D 1 J C EE Minder 5 0 User Manual o lt Smindarray 17 5 Adding Users If you are not using AD LDAP authentication follow the instruction given below to add MINDER users For adding AD LDAP users read the section 16 1 6 To create MINDER user follow the steps given below Navigate to Admin gt Users Click New button Create New User tab appears Provide First Name Last Name Provide the Username and Password Provide Email address for the user Select the Department of the user Select the Role Group to be assigned to new user Click Create Don yO Be ee eeu The system creates the new user and displays confirmation message of the action 17 6 Working
93. hedule NCM backup job follow the steps given below WD pm Jo P MH KA CH Navigate to Schedulers gt Drag and drop NCM backup job from the top oncurrent or future date NCM job dialog appears provide the Scheduler Name Select the Department from the list Provide the Scheduler date and time to run the job Select the Monitor for which you want to take back up Select the Configuration Type If you want to repeat the job provide the schedule time for the operation to repeat daily If selected schedule time is weekly provide the day of week and schedule time to run the job If selected schedule time is monthly provide the day month and schedule time to run the job Click Create to finish Create New Scheduler Scheduler Name Status nem back up KH Enable Disable Department Scheduler Date Run Job At 00 20 v Core Infra v 2015 03 24 Monitors 192 168 1 3 Configuration Type Running Contig Startup Config v Repeat this job Schedule Time Line Run Job At Daily Weekly Monthly The system will save Scheduled event and displays a confirmation message of the action 7 4 Restore Device Configuration To restore previous configuration details in Device follow the steps given below 90 BOU RNE Navigate to NCM gt NCM tab Select the device for which you want to restore the configuration details Click Restore in the top right Action menu Select configuration type and select the versio
94. helpful to remotely shutdown or restart a system a certain time Based on the policies created you can easily avoid outage with the help of power actions Follow below steps to create a Power action 1 zl en OS 10 Navigate to Policies amp Alerts gt Action Profiles gt New gt Power Provide the Action Name Select the Operation Type Note For Start operation monitor MAC address and monitor BROADCAST address are needed to be updated in the relevant monitor Select the host Monitor on which you want to apply the Power Action Select the Email Alert as defined in the Email Action to get the email notification Select the Business Hours Click Create Minder 5 0 User Manual lt Smindarray Create New Power Action Action Name Power Operation power test Start Restart Shutdown Monitor MINDARRAY PC1 v Email Notification ga Business Hour New mail alert working hour DH 24 7 gt Reset The system creates Power action and displays confirmation message of theaction 10 7 Script Action s There are several circumstances where you may want to execute a program when a specific network event occurs Use the Edit Execute Script Action to specify the executable that should be started when the specified alert is triggered or reset as shown in the following procedure Execute your own script either on local server or on remote server Provide the path and filename of ba
95. here server To enable PMI do the following tested version 7 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Check to see if PerfServietApp ear is in the list In the left pane click Monitoring and Tuning and Performance Monitoring Infrastructure PMI Select your server In the Configuration tab enable the PMI and set All Statistics Set All Statistics in the Run time Tab Save all changes In the left panel click Expand Servers and Server types Click WebSphere Application Servers In the main window click your server In the Server Infrastructure section expand Java and Process Management Click Process Definition In the Additional Properties section click Java Virtual Machine In Generic JVM Arguments add the following Djavax management builder initial Dcom sun management jmxremote Save all changes Go to the Windows Services console Right click the IBM WebSphere service Click Properties Click the Log On tab and then select Log on as this account Click Browse find the user Administrator and then type the Administrator password twice Click Ok Restart the IBM WebSphere Application Server 3 1 9 15 Prerequisites WebLogic Server Monitor Prerequisite To add support for WebLogic server you need to copy the wifullclient jar from WebLogic installation On your WebLogic host navigate to the folder where the WebLogic server was installed Itis ty
96. ich can be monitored from Minder e Used Assets Show the number is used asset monitors e Remaining Assets Show the remaining asset monitors e Total RPE The number of Remote Polling Engine bought with Minder e Remaining Days Show the number of days the before the expiration of the license After these days you need to purchase the license again e License Status This filed shows the status of the license e Add On Modules It includes number of modules such as Business Service Business SLA Services 76 Minder 5 0 User Manual lt Smindarray Note For more information about activating the license contact support mindarraysystems com Generating Activation Code Generating an offline activation code is one of the best features that enable the user to activate Minder offline Product License License eT License Issue Date License Expiry Date License Type Tota nitor Used monit Remaining monitor Remaining Days Enterprise Edition Figure 6 11 Product License Get Activation Code O09000 This is one of the best features by which user can activate minderoffline Follow the steps given below to activate minder offline 6 5 You will get a code That code you will have to send it to technical support department and then you will Distributed Monitoring 6 5 1 Locations To create the locations follow the steps given below 1 Navigate to Admin gt Locations gt New 77 Navigate to Admin gt
97. ies amp Alerts gt Action Profiles gt New gt Application Provide the Action Name Select Operation type Select the target application Monitor from the dropdown Select Email alert profile to get notified about action result Select the Business Hours for action to execute Click Create NOOU NS Es Create New Application Action Action Name Operation Start Restart Stop app test Monitor mindarray com master MSSQ Q Email Notification New Business Hour New 24 7 L v gt 4 gt mail alert working hour The system creates Application action and displays confirmation message of theaction 10 4 Cloud Auto Scaling s When we use an application on the cloud it provides us with a default instance But if there are a large number of requests and one instance can t satisfy all of them then using auto scaling we can increase or decrease the number of instances as per our requirement This automatic increase decrease in the number of instances is called cloud auto scaling 10 Minder 5 0 User Manual lt Smindarray Follow below steps to create action to manage Cloud Auto Scaling Navigate to Policies amp Alerts gt Action Profiles gt New gt Cloud Auto Scaling Provide the Action Name Select the Cloud Type from list Provide Auto Scaling Type Provide number of instances to be created Select the target application Monitor from the dropdown Select Email alert
98. in MindArray NCM When a Network device is provisioned using SNMP method that device will be directly imported in the NCM tab By default device listed under NCM tab are disabled for configuration management once you enable device system allows you to apply credentials to the device To apply credentials you will first have to add device ssh telnet credentials 7 1 Adding NCM Credentials To add new NCM credential profile follow the steps given below Navigate to NCM gt NCM credential Profile tab gt New 2 Provide a Name for this NCM Credential Profile 3 Provide the User Name of the device which is the value of Login Name provided at the time of establishing a connection with a device 4 Provide the Password 5 Provide the Prompt that appears after successful login E g you can prompt as gt When entering into privileged mode some devices require User Name to be entered Provide the Enable User Name if prompted otherwise leave this field empty 7 Enabled Password This is for entering into privileged mode to perform configuration operations like backup upload This parameter is mandatory when Enable User Name is provided 8 Enable Prompt This is the prompt that will appear after going into enable mode 9 Provide the SSH Port Default port is 22 10 Provide Config Password and select the Department 11 Click Create 90 Minder 5 0 User Manual lt Smindarray Update NCM Credential Profile Credenti
99. ing Memory Monitoring When monitoring a Memory performance data the Memory manager is selected by default but you may not want to monitor Memory on some devices In this case you can disable its monitoring on those monitors Follow these steps to enable the Memory monitoring and modify the polling cycletime Navigating to Monitors gt Select the monitors to enable disable Memory Monitoring Navigate to Actions gt Polling Scheduler towards the top right corner of the monitor grid Click Edit to enable disable Memory Manager provide the Poll Time in seconds Navigate to Actions gt Poll Now under the monitor overview page to see the latest Memory es dh e performance data The system enables Memory monitoring for selected monitor and displays a confirmation message of the action 60 Minder 5 0 User Manual lt Smindarray 5 10 Enabling Disk Monitoring When monitoring a Disk performance data the Disk manager is selected by default but you may not want to monitor Disk on some devices In this case you can disable its monitoring on those monitors Follow these steps to enable the Disk monitoring and modify the polling cycletime Navigating to Monitors gt Select the monitors to enable disable Disk Monitoring Navigate to Actions gt Polling Scheduler towards the top right corner of the monitor grid Click Edit to enable disable Disk Manager provide the Poll Time in seconds Navigate to Actions gt Poll Now under the monit
100. ing a Process for Availability and Performance Monitoring ssssssrssssssssenrrssssesrreennssssesne 56 5 6 Monitoring WiIndOWS SErviCs scacccc ce ceseczcccctcegessaasezaictinchees Cad EES SEENEN 57 5 7 Adding a Service for Availability Monitoring 58 5 8 Enabling CPU Monitoring eck es csesdecceenscecssassve E i a aE d EE e aaa 58 5 9 Enabling Memory Monitoring ccccsessccceeecessesesaececeeecesseseaaesecececessesaeaeseeeeusesseseaeeeeeseeseegs 58 5 10 Enabling Disk Monitoring ccccccccccssssssscecececesseseaeeeceescesseseaaeseeeessessesaeaeeeeeessessesaaeeeeecesensegs 59 5 11 Monitoring Network Cards and Interfaces cccssssscecececessesssaececeescessesaaeeeeeeeseeseseaeeeeeeesessees 59 5 12 Adding a Network Interface for Availability and Performance Monitoring ssssssssseesesssse0 59 5 13 Real Time Interface Detallls icsccccoccccccsesacccseescccessadhcccesaascdeesatiiecs obsiieessadicccesavicdcesasaceceescccecsaaiceees 60 5 WA TASK ET 61 5 15 Asset MONItONNE gedet deele Eder 61 le 62 5 17 Getting Software Details of a Particular Monitor 62 5 18 Hardware ASS tS nonan R A E EERO AO RO 61 5 19 Getting Hardware Details of a Particular Monitor 61 5 20 Monitoring assets along with performance metrics of a particular monitor 62 5 21 Enabling Performance Monitoring on Existing Aesets 63 6 ek TC 64 Gils ee ee ee ee e dee ebe ee e 65 6 2 NetWOnK Settings eege Ae A 65 6 2 1 NetWork DISCOVE IY 32
101. is included in the RabbitMQ distribution To enable it userabbitma plugins rabbitmq plugins enable rabbitmgq_management Note User must have Monitoring level privileges 43 Minder 5 0 User Manual lt Smindarray 4 Working with Monitors This section provides information and procedures for managing monitors in the system 4 1 Viewing the Monitor List The Monitor list under Monitors shows all monitors in the system From this view you can search for monitors and perform a range of management tasks on allmonitors To access the monitor list navigate to Monitors gt Monitors Smindaray vso EY d i P g o Q Hi admin G Monitors Monitor Groups Monitor Dependency Monitor Templates amp LS Monitors New Actions Groupingy w a Ei Q Show hide columns 25 D A Name a Type Severity Availability Status Group Department RPE Note App Servers e S 192 168 1 114 Tomcat a Tomcat Sr App Servers Core Infra Master RPE PL E 192 168 1 249 GlassFish ez Glassfish EE App Servers Core Infra Master RPE L V i Database Group k 192 168 1 2 master MSSQL y MSSQL PS zg Database Group Core Infra Master RPE PL St 192 168 1 2 servicedeskankit MySQL Mysal critical Database Group Core Infra Master RPE S A e ADMIN PC DB2 ZA DB2 Unreachable Enable Database Group Core Infra Master RPE 8 A WIN CO5BCFRF209 ipmconfigdb Postgres E PostgresaL up EZ Database croup Core Infra Master RPE D
102. ith asset type can be viewed 5 19 Getting Hardware Details of a Particular Monitor Follow the steps given below to get the hardware details of a particular monitor 61 Minder 5 0 User Manual lt Smindarray Select a monitor Click on Scan Now icon pi g u pa mg Navigate to Assets gt Click on Assets After scanning is over click on that monitor gt click on Hardware You get the hardware details of that particular monitor 218216812 Last ran an 0 201585007 Overview Software Hardware Hardware Details c Name Microsoft Windows 7 Professional Name Version BIOS INTEL 1072009 BIOS Date 03 26 10 13 44 50 Ver 08 00 10 Enhanced 101 or 102 key USB VID_046D amp PID_C31 D amp MI_00 7 amp 2C2B8280 amp 0 amp 0000 Name USB Input Device USB VID_O4CA amp PID_0061 6 amp 8CA65F9 amp 085 Name Type Physical Memory 2 Unknown Version Vendor 6 1 7601 INTEL Vendor Intel Corp Vendor Type Release Date 20100614 Type USB Input Device Standard system devices Capacity MB 2048 Figure 5 9 Hardware details of a particular monitor Slot CHANNEL B 5 20 Monitoring assets along with performance metrics of a particular monitor Minder allows you to enable asset monitoring E g CPU memory on existing monitors which you are already monitoring for performance metrics Create a new asset discovery or follow the steps given below 1 Navigate to Monitors gt select a monitor
103. iven below to assign help desk ticket to default user 1 Navigate to Admin gt Global Settings gt Ticket Settings 2 Select the Default Assignee 3 Click on Update 147 Minder 5 0 User Manual lt Smindarray Ticket Setting Default Assignee User_2 v Figure Configuring Default Assignee Note Only admin can change the Default Assignee 16 4 Ticket Escalation You can provide an escalation profile for when an assignee crosses the due date by which the ticket has to be resolved In Create New Ticket dialog you can select escalation profile from the list or you can create a new one To create a new escalation profile follow the steps given below 1 Click on New button Escalation Profile dialog appears Provide the Escalation Steps By clicking on Add button Provide the Alert name and Escalation Time in minutes to wait until executing the email alert Click on Add 4 Repeat the same to add an email alert for Second step The second email alert will execute in the given time after the first alert has already been executed 5 Click on Create 16 5 Ticket Action You can create a ticket action which you can assign to a performance policy in which case every time that policy is violated the ticket will be generated and assigned automatically to the assignee you selected while creating the ticket action Follow the steps given below to create a ticket action Navigate to Policies amp Alerts gt Action Profi
104. k New towards the top right corner of the dialog Select the Map type gt Google Map Network Map Bind the data source by clicking widget properties gt Data Source Click Update to add widget into the system Minder 5 0 User Manual lt Smindarray Untitled Widget 5610 d ZC se 27 8 SOC le Figure Google Map Widget The systems will create the new Widget properties and displays a confirmation message of the action Google Map API Key To create Google Map Widget Google Map API key is necessary If API is not provided error page will be displayed like below Follow the steps given below to get the API key Create your Google Map API key Go to https developers google com maps documentation javascript tutorial Navigate to Admin gt Global Settings Enter Google Map API Key Click on Update Finally bind the Data source DO ea 127 Minder 5 0 User Manual lt Smindarray A Google Map API Disabled To enable it 1 Go to htt Jevelopers googie com maps documentation javascnpt tuton 2 Create your Google map API key 3 Go to Admin gt Giobal Setting d Enter Goolge Map API Key Note If you already entered proper google map api key then please check your internet connection Figure Map widget error page 12 9 Asset Widget Asset widget shows the asset overview audit changes software and hardware details There are 4 types asset widgets available e Asset Overview e Asset Audit Trail e
105. l lt Smindarray Create New Scheduler Scheduler Name Status report job Ku Enable Disable Scheduler Date Run Job At 2015 03 31 02 15 v Report Category Asset Reports Report Template Asset Hardware Details Report Format Email Alert New PDF v sla alert v Repeat this job Schedule Time Line Run Job At Daily Weekly Monthly 0215 Figure Create scheduled Jobs 11 2 Schedule Network Discovery Job Network discovery job allows you scan network on the specified time interval When this job runs it reports the newly found nodes in the Notification area in the top To schedule a Network Discovery job enter the following details and save theconfiguration Navigate to Scheduler gt Drag and drop Network Discovery job from the top on calendar Network Discovery Job dialog appears Provide the Scheduler Name Provide the Status as Enable to start scheduler Provide the Scheduler date and time to run the job Select pre build network discovery from the list If you want to repeat the job daily weekly monthly provide the schedule time for the operation to repeat daily weekly monthly 7 Click Create to finish Oy Oe Ek The systems will save Scheduled event and displays a confirmation message of the action 110 Minder 5 0 User Manual lt Smindarray Create New Scheduler Scheduler Name Status Network Discovery Scheduler Enable Disable Department Scheduler Date Run Job At
106. laced in the top right corner of the widget to select the data source title of the widget Time Span Refresh time and Granularity lt Smindarray 3 Adding and Discovering Devices Netw ork discovery is a network setting that affects whether your computer can find other computers and devices on the network and whether other computers on the network can find your computer Disco ver Network Devices Serves Applications Database Web Servers Virtualization Servers Services Cloud and Asset with appropriate details to start monitoring them You need to provide appropriate applicable details 1 IP You can provide a single IP e g 192 168 1 1 an IP range e g 192 168 1 200 or import a CSV file with format Monitor Name IP Department If you wish to restrict any monitor s access to other departments then you need to select suitable department Minder will provide Core Infra department by default RPE If you are implementing distributed monitoring then you need to select the RPE which should poll the information from the monitors of this discovery Device Type Select all the types which you wish to monitor and can be discovered in the provided range Note You can select multiple devices in a single discovery with appropriate IP Resource Type Resources will be populated based on the selection of the devices E g Resource for a Network device is Interface for a database it is table etc Credential Profile Appropriate c
107. lect an Assignee from the list technician you want to assign the ticket to Select the Monitor and Alarm for which you want to create the ticket Select the required Status for the ticket Provide a Due date for the ticket to get resolved Provide an Escalation profile as per your needs If the Email notification box is checked the reporter and the assignee will get be notified about the status of the ticket Provide a Description if needed Click on Create Minder 5 0 User Manual lt Smindarray Create New Ticket Subject WIN R2MMNT2NAK1 Vian Interface 28 IN Utilization Unreachable Priority Assignee Low admin v Monitor Alarm WIN R2MMNT2NAK1 v Vlan Interface 28 IN Utilization v Due Date Escalation ga 2015 02 20 19 27 48 m testtttt S w Email Notifications Description WIN R2MMNT2NAK1 Vian Interface 28 IN Utilization is Unreachable Reset Figure Alarm Ticket 16 2 Creating a Help Desk Ticket When a fault is detected in assets user can create a help desk ticket Follow SOP El e Oe INS KA CH 11 12 146 16 2 1 From Tickets tab the steps given below to create a help desk ticket Navigate to Tickets gt New gt Help desk ticket Create new ticket pop up appears Provide an appropriate Subject name for the ticket Select the Priority of the ticket from the drop down menu Select an Assignee from the drop down menu technician you want to assign the
108. les gt New gt Ticket Provide an Action Name Select Priority for the ticket from the drop down list Select the Assignee Provide Escalation profile from the list or create a new one E E fen a Provide the Business Hour 148 Minder 5 0 User Manual lt Smindarray 7 Click on Create Create New Ticket Action Action Name Priority Low Assignee Escalation admin v v Business Hour 24 7 Figure Ticket Action 149 Minder 5 0 User Manual lt Smindarray 17 User and Department Security Minder users and departments are permission based entities that comprise the Minder security model The multi tiered administrative hierarchy allows enterprises and service providers to provide each group within the organization or service model the access it needs and nomore The following are the default roles groups configured with different privileges e Super Admin Global access and privileges to all the departments and systems Super Administrators are members of the Super Admin Role Group e Department Admin Regional Admin has access to Specific department and their child departments with full admin privileges Administrators are members of Department Admin Role which is associated with department e End User End user role users has access to reports on overall system performance and system usage End users are members of department 17 1 User and Department Permission Each department is associated with a si
109. lex business service running in your emprise network To do that you should first create low level business service and then add the all the low business service into a new higher level business service Overview JW Performance Snapshot 9 Correlation Ss Histogram Availability Alarm Panorama Availability Summary Health Summary Alarm Summary o oe o 000020 H BBE 9 if 0 3 910 0 7 0113 24 Business Service Layer Details x Demo Test All Layers Network Layer x System Layer x Application Layer Business Service Warning Critical Unreachable Alarms Insight Past 24 Hours 192 168 1 254 192 168 1 253 o o D D D e 192 168 1 233 21 122 Q OO oO oO oO oO oO oO oO oO OO oO OO Oe o 192 168 1 199 ipmconfigdb Postgres Figure Business Service Overview 13 3 Adding Removing Service KPIs Key Performance Attribute s By default all the attributes that has alarm configured are included into Service Key 132 Minder 5 0 User Manual lt Smindarray Performance Indicator s list If you can t find desired attribute from the containing monitors then navigate to actual monitor and configure an alarm on desired performance attribute Additionally if you create SLA measurement on any business service these Service Key Performance attributes are included to calculate SLA For more information on SLA View see section12 To add new performance attribute into list follow the belowsteps 1 Navigate to Busi
110. manager SNMP traps enable an agent to notify the management station of significant events by way of an unsolicited SNMP message 71 Minder 5 0 User Manual lt Smindarray Traps are cryptic messages of a fault that occurs in an SNMP device SNMP traps are alerts generated by agents on a managed device After the Minder receives the event the Minder displays it and can choose to take an action based on the event Processing SNMP Traps Minder enables you to process the traps from the managed devices e When a trap is received from a managed device the match criteria in the parser determine whether a specific trap matches the conditions specified in the Trap Processor Once a matching Trap is found an alert is generated e Trap Profiles Converts the cryptic message to human readable alarm e The traps that are received by Minder are listed under SNMP Trap Dashboard For creating modifying SNMP traps profile follow the steps given below 1 Click on the SNMP Trap Profile under Admin Section 2 Click on New button New SNMP Trap Profile dialog appears 3 Provide the OID The format would be 1 3 6 1 xx which is without the first By default it is filled when you navigate from SNMP Trap Dashboard Provide the description Define the Severity level of the trap such as Clear Warning Critical Select whether to drop or accept traps as Enable or Disable In case you wish to get notified then select
111. mation based on provided interval under global settings To manually sync the information select the LDAP server and click Sync 17 8 Adding AD LDAP Users Once you add the AD LDAP server details into MINDER all the users under Minder users groups have now access to the Minder web console and they will be authenticated against the provided AD LDAP server details You have to assign role and department to these users To assign the role and department follow the steps given below Navigate to Admin gt Users Click on Edit button of AD LDAP users Update user dialog appears Provide the Role and Department to user Click Update to finish Ta e The systems will now configure AD LDAP user and displays a confirmation message of theaction 17 9 Editing User Information Follow the steps given below to edit user information 1 Navigate to Admin gt Users 2 Click on Edit button Update user dialog appears Note For AD LDAP users you can update their information on AD LDAP server MindArray automatically sync their information To manually sync the information select the LDAP server and click Sync 3 Edit the Information 4 Click Update to finish The systems will now update user information and displays a confirmation message of the action 17 10 Sharing Monitors to other Departments Users Minder allows you to share monitors to other department with Full access or Read Only permission When a monitor is share
112. monitors are shared by the owner for information on sharing monitors see Sharing Monitor to Multiple Departments in section 14 2 2 One monitor cannot be added in multiple departments 17 3 Adding Department Parent Child Departments can have a single end user or multiple child departments and end users To add a new end user to the system you need to first create the department and then create an end user MindArray auto generates a default department for each parent department created The name of the auto generated parent department is Core Infra All parent departments fall under the Core Infra and only Super Admin has privileges to access it Administrative hierarchy e Super Admin e Super Admin Department Admin End Users Parent e Permission Read Write Read Only Department e Super Admin Department Admin End Users e Permission Read Write Read Only Child Department Service providers can integrate the system with their customer provisioning systems and set up new departments automatically 150 Minder 5 0 User Manual lt Smindarray To create Parent Child Department follow the steps given below Navigate to Admin gt Departments Click New button Create New Department tab appears If you are adding child department select the parent department for child If you areadding Provide Department Name Click Create Sta aa a The system adds new department and displays confirmation message o
113. n Job On a Y The system will save Scheduled event and displays a confirmation message of the action 110 Minder 5 0 User Manual lt Smindarray 11 11 Off Monitor Maintenance Job You can schedule this job to get a monitor off maintenance mode at certain user specified time To create scheduled off monitor maintenance job follow the steps given below 1 Navigate to Scheduler gt Drag and drop Off Monitor Maintenance job from the top on calendar Otherwise you can just click on the date and click with a plus signed mouse Provide the Scheduler Name Provide the Status as Enable to start scheduler Provide the Scheduler date and time to run the job Select Target Monitor from the list Provide the Maintenance Time along with date and time If you want to repeat the job daily weekly monthly provide the schedule time for the zen GY 7 IS operation to repeat daily weekly monthly 8 Click Create to finish The systems will save Scheduled event and displays a confirmation message of the action 110 Minder 5 0 User Manual lt Smindarray 12 Widgets for Custom Dashboard Widgets are used to create Custom Dashboards and Reports A dashboard widget is created with the following properties e Component Type The manner in which the information will be presented chosen from a set of Build in charts and graph types e Title The descriptive title of the component e Time Span The historical interval to graph data e
114. n to restore Minder 5 0 User Manual lt Smindarray 5 Click Restore to finish the action The system restores the configuration in Device and displays confirmation message of the action Restore NCM Configuration Name Type Version Created Date 1 0 1 0 HAH 7 5 Sync Configuration Synchronizing the configuration of the device will get your device into startup configuration mode from running configuration To sync configuration of a device follow the steps given below 1 Navigate to NCM 2 Select the device 3 Navigate to Actions gt Sync Configuration The system applies the startup configuration for device and displays confirmation message of the action 7 6 NCM Change Detection Job amp Notification NCM change detection job allows you to automatically get notified when a change is detected You can view the notification in the global notification list towards top left corner of the web console and also send an email to recipients when change is detected 90 Minder 5 0 User Manual lt Smindarray To detect configuration change and get notified follow the steps given below Provide the Scheduler Name Select the Department from the list D pm Jo um PWN P Provide the Scheduler date and time to run the job Select the Configuration Type you want to compare Select the recipient to get the change notification Navigate to Schedulers gt Click oncurrent or future date gt Select NCM Ch
115. nents to consolidate their KPIs and correlates all the layers of your IT infrastructure to your business service Business Services lets you monitor infrastructure as a service group of monitors that are running on your network This capability provides you greater visibility into the monitor group and behaviors of its components and helps in detecting potential performance problems in network server or applicationlayer Note To create a business service view all service components monitors must be created before and alarm must be configured on desired performance attributes Business Services Q Name Department Network System Application A Alarms Health Trend Demo Test Mgmt Dept e x D ed si slo Mm DEE Core Infra biba aia i ia a b ba ad w ba a a ba h i ba iii iab Minder Service Core Infra e o e DIr PUTT TT alam Core Infra e bi anga PUTT Figure Business Services Grid When you create a business service on your end to end components system creates a logical service oriented group and start correlating their events as they occur In addition to that MindArray consolidates all the events based on infrastructure layers When issue occurs you can easily pinpoint which layer is actually affected and what s the impact Clicking on health icon shows the correlated event tree RAC view to identify the root cause of the problem Network System Application A Alarms Health Trend 0 o Dr BD cesses PT D
116. ness Services gt Business Services tab Click Business Service Attributes icon of Business Service Service attributes dialog appears 3 Select the Performance Attributes to add into business service Note Configure alarm on performance attributes to include attribute that are not listed for any monitor 4 Click Update to apply changes The system updates new Performance Attribute s and displays a confirmation message of the action App Servers d GF lal 19 S a Y u oO f D Lel u 19 alarm Business Service Attributes Cloud Q Monitor Name Attribute Name Attribute Type Iv 192 168 1 71 Network Utilization tal 7 vy 192 168 1 71 Total CPU Utilization EI vl 192 168 1 71 Physical Memory Utilization EI kl 192 168 1 71 Total Disk Utilization at Li 192 168 1 71 Round Trip Time ms etal vl 192 168 1 71 Monitor Availability Iv 192 168 1 20 Network Utilization elal kel 192 168 1 20 Total CPU Utilization EI Le 192 168 1 20 Physical Memory Utilization Lat lv 192 168 1 20 Total Disk Utilization EI Figure Adding Business Service Attributes 13 4 Adding Nested Business Services You can add a low level service into existing business service to track more complex and nested business service This enables you to create a Master Business Service View with multiple services You can add N number of services into a Business Service 133 Minder 5 0 User Manual lt
117. ngle Role Group which determines what privileges members of the department have Privileges control which tasks an end user can perform with respect to various Minder properties The following are the default roles groups configured with different privileges e Super Admin Global access and privileges to all the departments and systems Super Administrators are members of the Super Admin Role Group e Department Admin Regional Admin has access to Specific department and their child departments with full admin privileges Administrators are members of Department Admin Role which is associated with department e End User End user role users has access to reports on overall system performance and system usage End users are members of department User Hierarchy Diagram Super Admin Department Admin Department Admin EndUser EndUser 150 Minder 5 0 User Manual lt Smindarray 17 2 Working with Departments Departments can reflect divisions within the company e g Sales Engineering locations e g New York or other meaningful categories Departments can have multiple child departments Department Administrators End users with full permissions can create delete read update and manage devices monitors notifications actions and Log data Unlike end users administrators can have visibility across departments Administrators End users from one department cannot view data belonging to another department unless the
118. nished click on View Result to view classified devices 11 Click on Provision Object to add selected device Create New Asset Discovery Name IP Host IP Range CSV Import Sales Dept Assets 192 168 1 1 200 Department RPE Device T Dis Core Infra Master RPE ypes to Discover Credential Profile s New Linux Unix Host Asset Windows Host Asset Et Emon covery Parameter s Linux Unix Host Asset d Windows Host Asset MAC Ad Figure 3 5 Asset Discovery 3 1 5 Example Adding Hypervisors and Virtual Machines Follow the steps given below to add hypervisors device by running network discovery 1 Navigate to Admin gt Network Discovery gt New gt Device Server amp Apps 2 Provide the Name for the discovery 3 IP for single device IP Range for multiple devices CSV Import for selected multiple devices When you need all those devices again for discovery lt Smindarray directly import the CSV file Note Provide hostname and IP address of that host separated by commas in the CSV File E g Mindarray Host1 192 168 1 101 Mindarray Host2 192 168 1 102 4 Select the Department from the list 5 Select the RPE Remote Polling Engine from the list 6 Ping Check Required to check if ICMP is enabled In case you wish to avoid ICMP check e g database does not need ping check then you can disable the option 7 Select Device Type from the list to be discovered such as Hype
119. nt any new changes done after the share are automatically shared or visible to the target department 48 Minder 5 0 User Manual lt Smindarray Warning The credential profile attached to monitor is available to target department if share type is Full access Sharing Entities Share Monitors Access Type Entity Type ei Read Only Full Access ei By User By Department Entity Figure 4 2 Share Monitor to other department user Follow the steps given below to share monitor to other department or user Navigate to Monitors gt Monitors Select the monitors you want to share Click Share button under Actions menu Share monitor dialog appears Choose the Access as Read only or Full access Choose whether you want to share to other user of all the user of other department Click Share Au PFwWN P The system now makes the monitor visible to specified department user and displays confirmation message of the action Note Sharing monitor to other user department also gives the read only access to users belong to target department 49 Minder 5 0 User Manual lt Smindarray 4 14 Monitor Groups To create a Monitor Groups follow the steps given below 2 Monitors Monitor Groups Monitor Dependency Monitor Templates amp Group Name Parent Group All Monitors S A ei All Monitors O LG E End User Monitors EA e Network Group 25 La V File Directory 3 Las Platform Monitors Orns Middle
120. om sun management jmxremote port 8686 JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote ssl false JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote authenticate false Minder 5 0 User Manual lt Smindarray if 1 debug then JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote port 8686 JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote ssl false JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote authenticate false if Sos400 then elif 1 run then JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote port 8686 JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote ssl false JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote authenticate false shift elif 1 start then JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote port 8686 JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote ssl false JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote authenticate false if z SCATALINA_PID then 2 Run the STOMCAT_HOME bin startup sh command to start Tomcat 38 Minder 5 0 User Manual lt Smindarray 3 1 9 14 Prerequisites WebSphere Server Monitor Note Minder uses Performance Monitoring Infrastructure PMI to monitor WebSphere PMI shouldbe enabled to retrieve information from WebSp
121. om the top on calendar Provide the Scheduler Name Provide the Status as Enable to start scheduler Provide the Scheduler date and time to run the job Select user defined Execute Script Action from the list to execute If you want to repeat the job daily weekly monthly provide the schedule time for the operation to repeat daily weekly monthly 7 Click Create to finish Si ew NP The systems will save Scheduled event and displays a confirmation message of the action 11 5 Windows Service Job Service job allows you to start restart or shutdown any specific service of a monitor given in the service action profile on the scheduled date and time To create Windows Service job follow the steps given below Navigate to Scheduler gt Drag and drop Network Discovery job from the top on calendar Provide the Scheduler Name Provide the Status as Enable to start scheduler Provide the Scheduler date and time to run the job Select user defined Service Action from the list to execute If you want to repeat the job daily weekly monthly provide the schedule time for the operation to repeat daily weekly monthly 7 Click Create to finish Sr Ze We Ss E The systems will save Scheduled event and displays a confirmation message of the action 11 6 Monitor Maintenance You can schedule this job to put a monitor in maintenance for a specified unspecified amount of time To create scheduled monitor maintenance job follow the steps
122. ons Groupingy Views a Q 25 Alarms Amazon instances bi mysqlis up FOU o Amazon RDS Instance 4 Minute s 22 Second s Ago mindarray_dynamobDB is Up EJ FOU Amazon DynamodB 4 Minute s 29 Second s Ago c0a171cc is Up Di FOU ZP Amazon EC Instance 4 Minute s 39 Second s Ago loadbalancert is Up EJ FOU Xj Amazon Elastic Load Balancing 4 Minute s 44 Second s Ago mindarrayelastict is Up EJ FOU E Amazon ElastiCache 4 Minute s 6 Second s Ago App Servers ON 192 168 1 249 GlassFish Round Trip Time ms has entered into Clear state D FOU e Glassfish 7 Second s Ago 192 168 1 249 GlassFish is Up EJ FOU Glassfish 8 Second s Ago Cloud Foundry GD Cloud Foundry is Up MJ FOU amp Cloud Foundry 5 Minute s 1 Second s Ago Figure Alarm Dashboard The system automatically assigns a unique Event ID to each event By default the Alarm Dashboard sorts events from newest top to oldest bottom You can sort alarms in reverse order by clicking the Time Stamp column header Similarly you can sort all columns in the Alarm Dashboard by clicking on any column header You can also add remove columns from the grid by clicking on Columns on the top 9 5 Alarm Annotation Annotation can be done on each alarm by multiple users Follow these steps to annotate alarm Navigate to Alarms gt Alarm tab Click on Annotation icon Annotation dialog appears Click on New button to add comment
123. or overview page to see the latest disk performance data A a The system enables Disk monitoring for selected monitor and displays a confirmation message of the action 5 11 Monitoring Network Cards and Interfaces When enabled the system can monitor the availability and performance data of all interfaces running on monitor in your network Follow these steps to enable the Network monitoring and modify the polling cycletime 1 Navigate to Monitors gt Monitors Select the monitor to enable disable Network metric Navigate to Actions gt Polling Scheduler Click Edit to enable disable Network Metric Provide the Poll Time in seconds Click Update SE Ae Ns The system enables Network monitoring for selected monitor and displays a confirmation message of the action 5 12 Adding a Network Interface for Availability and Performance Monitoring To select a network card and interface to monitor or edit monitoring choices for a network card and interface follow these steps 1 Make sure the Network Interface is enabled for the monitor by navigating to Actions gt Polling Scheduler 2 Once enabled navigate to Actions gt Rediscover 3 The dialog will load the provisioned and un provisioned Network Interface monitoring on the host 4 Select the Network Interface to provision for monitoring 60 Minder 5 0 User Manual lt Smindarray 5 System will now add selected Network Interface for monitoring and data will load
124. p cef Enable NetFlow on all physical interfaces that will take part in routing traffic between devices of interest router config interface lt interface gt router config if ip route cache flow Note Routers may by default export flow data only for traffic entering the router so make sure you enable NetFlow on all interfaces for accurate analysis of traffic both into and out of the router Enable export of NetFlow records router config ip flow export version 5 router config ip flow export destination lt Minder_host_ip_address gt 4738 router config ip flow export source FastEthernet0 router config ip flow cache timeout active 1 router config ip flow cache timeout inactive 15 NOTE The ip flow export source can be any interface that stays active a stable or Loopback Minder 5 0 User Manual lt Smindarray interface is preferred Save the configuration router config end router write mem Go to http www cisco com en US tech tk812 tsd_technology support configure guide html for more information about configuring NetFlow on Cisco devices 8 2 Adding Flow Monitors You have to add network flow monitors into System to access the Flow received form specific router device interface To add Flow monitor follow the steps given below Navigate to Flow gt Flow tab Click New gt New interface dialog appears Select the interfaces for flow analysis and click Add Select the Interfaces to enable
125. pically installed at Oracle Middleware wlserver_ server lib 39 Minder 5 0 User Manual lt Smindarray Locate the wlfullclient jar library For more information refer to the following article http docs oracle com cd E12840 01 wls docs103 client jarbuilder html For WobLog 9 x Copy the wlfullclient jar library from folder lt WebLogic Home gt weblogic92 server lib in Remote WebLogic server version 9 to your MindArray Minder server The target folder for these files is typically C Program Files MindArray Systems Minder lib For WobLog 10 x Copy Weblogic jar wiclient jar wlimsclient jar from folder lt Weblogic Home gt wlserver_10 0 server lib in Remote WebLogic server version 10 to your MindArray Minder server The target folder for these files is typically C Program Files MindArray Systems Minder lib Note You will need to overwrite the existing files MINDER uses JMX to monitor WebLogic JMX should be enabled to retrieve information from WebLogic server To configure JMX do the following tested version 7 For Windows platform 1 Edit the following file where MIDDLEWARE_HOME is the path of your WebLogic installation MIDDLEWARE_HOME C Oracle Middleware user_projects domains lt your_domain gt bin s etDomainEnv cmd Add the following lines to the end of the file set JAVA_OPIONTS JAVA_OPTIONS Dcom sun management jmxremote set JAVA_OPTIONS JAVA_OPTIONS Dcom sun management jmxremote port 8686 set J
126. r V Server Citrix Xen Server VMware ESX ESXi Server Note In this case also add respective resource type to be discovered Hyper V Virtual Machine Xen Virtual Machine Xen Network Interface ESX Virtual Machine etc 8 Provide Credential Profile VMware Hyper V Citrix 9 Click on Create to create new discovery 10 Click on Run to run the discovery 11 Once finished click on View Result to view classified Hypervisors and Virtual Machines 12 Click provision object to add selected devices Note Discovered Hypervisor node will be listed under Node tab Virtual Machines with in Hypervisor will be listed under Virtual Machine Tab Selected Objects should be displayed at top of pop up the as total number of nodes resources applications virtual machines 13 Click on Provision Object add selected objects Note You can monitor virtual machines at both VM and Host level To monitor them at host level provide the IP address range in New Discovery and select the device type as Windows Linux Unix 3 1 6 Example Add Network Device Monitor To monitor network devices the system can use e SNMP Follow the steps given below to create Network Device Monitor Navigate to Admin gt Network Discovery gt New gt Device Server amp Apps Provide the Name for the discovery IP for single device IP Range for multiple devices CSV Import for selected multiple devices When you need all those devices again for discovery directly import the CS
127. ray Host2 192 168 1 102 Select the Department from the list Select the RPE Remote Polling Engine from the list Allow Ping check or disable the option Select the Device Type as SNMP Host server to monitor server resources using SNMP For WMI select Windows Host Server Discovery Parameters Also provide the required parameters to make the connection E g In case of SNMP Host server Port number For Server default port is 161 Provide the Resource Type to be discovered E g Interface Process etc Provide Credential Profiles for device types Click on Create to create private network discovery Click on Run to run the network discovery Once finished click on View Result to view classified devices Click on Provision Object to add selected device Note Discovered private network node will be listed under Node tab Selected Objects should be displayed at top of the pop up as total number of nodes resources applications Click on Provision Object to add selected objects The system discovers host to start monitoring and displays a confirmation message of the action 3 1 7 2 Example Adding Linux Unix Monitor Linux Unix Server OS can be monitored using SHH and SNMP polling methods OS supported by MindArray Minder are Linux Sun Solaris FreeBSD OpenBSD HP UX Tru64 IBM AIX Mac OS Novell UnixWare Follow the steps given below to create any of the above sever monitors 2 2 3 Navigate to Admin gt Network Dis
128. re not used in calculating device availability when the associate policy has consecutive poll counts more than one Specifically events whose first time and last time severity state are the same are not used in the calculation These could represent an event that 123 Minder 5 0 User Manual lt Smindarray occurs and is subsequently cleared by the next event or an event that has happened only once in the specified date range 12 6 Health Widget Health Widget shows the overall health of a monitor or component You can filter this report on device component or monitor group You also can further limit the time frame with more options The health state for a date range is calculated by summing the severity state of all alarms of a particular monitor with a monitor state of Enabled and with a severity state as Clear Warning Critical ALL Monitors HEALTH SUMMARY olei J els O 8 O O 39 5 4 21 Figure Health Widget Widget type Gauge Network Device HEALTH Past 24 Hours Q 3 EI Ei Monitor 192 168 1 71 192 168 1 20 192 168 1 198 192 168 1 12 eoon 0008 ooocooooo e eo0on 000 Goocooooo eeo0oeo8 000 eeoon 0008 ooocoooooz Goocooooon Goocoooooz Goocooooos eeoon og 08 eeooeon 0008 e000 8 0008 eeoo 0008 9008 0008 e9o0e08 0008 1 29 2 07 08 09 10 17 12 13 Do oo 8 8 oO o o e 989 Oo Oo o D o e 989 99 e AR AR AR AR 28 SE OO Oo Oo Oo Oo o o o o 8 8 8 oO D e e 99 9 o O
129. redentials of the user to login into the device each time and get the information Device Parameters There are default parameters to connect to a device and monitoring data however that can be changed according to your infrastructure Minder provides four types of Network Discovery e Device Server amp Apps e Cloud e Services e Asset Restrictions of Network Discovery Minder cannot discover devices that cannot be pinged if Ping Check Required option is enabled If for example a firewall blocks echo requests a device behind it cannot be discovered If proper credentials are not provided then also minder will not be able to discover y ourdevice If a device has more than one IP address it may show up more than once in the discovery results A few times the added devices may need root credentials and without that there would be missing information 3 1 Private Network Discovery 3 1 1 Device Server amp Apps Discovery Minder can discover multiple device types at a time which can be one of the listed below Network Device SNMP Server lt Smindarray e Linux Unix Host Server SSH e SNMP Host Server SNMP e Windows Host Server WMI e Virtualization e Citrix Xen Server e Hyper V Server e VMware ESX ESXi Server e Database Server e IBM DB2 e MSSQL e MySQL e Oracle e PostgresSQL e Application Server e Apache Tomcat e GlassFish e JBoss e Jetty e WebLogic e WebSphere e File Directory Monitor e
130. rface built in e Data Polling Engines built in The application and the Data Store are installed on the sameserver 1 1 Supported Platforms Windows H Windows Server 2012 H Windows Server 2008 R2 H Windows Server 2003 Enterprise x64 Edition H Windows 7 x64 Edition Note If you are running Windows Server 2008 you must upgrade to Windows Server 2008 R2 because Minder 5 0 does not support Windows Server 2008 due to known WMI issues Linux H Fedora H CentOS H Ubuntu H RedHat 1 2 Hardware Requirements Some desktop class processors like the Celeron which has minimal onboard cache are not suitable for use with Minder MindArray strongly recommends Pentium 4 M Xeon or equivalent processors The minimum hardware requirements for MINDER are e 2GHz CPU on x64 platform e 4GB RAM e 20GB disk space SCSI or fast IDE MindArray recommends the following hardware configuration e 2x 3GHz Intel Xeon CPU e 4GBRAM e 60GB disk space on RAID 5 configuration SCSI SATA Additional Minder Requirements Enterprise level Minder deployments with the potential for more than 1 000 monitors may need additional computing resources above the standards required for MindArray common components lt Smindarray 1 3 Windows Software Requirements You must install the following software on Windows platforms e Latest Windows Updates e NET Framework Version 3 5 NET Framework 4 1 is recommended We also provide it with the setup of
131. rvice manager will be listed in the drop down list of monitor Follow below steps to create a Service action 1 Navigate to Policies amp Alerts gt Action Profiles gt New gt Service Provide the Action Name 3 Select the Operation Type Note For Start operation monitor MAC address and monitor BROADCAST address are needed to be updated in the relevant monitor e Select the host Monitor on which you want to apply the Service Action Provide Email Alert profile to get the email notification Select the Business Hours Click Create to finish cl Sp i ZS 10 Minder 5 0 User Manual lt Smindarray Create New Service Action Action Name Service Operation EE Start Restart Shutdown Monitor Service Name MINDARRAY PC22 v AeLookupSvc Email Notification New Business Hour New mail alert working hour R 24 7 Create Reset The system creates Power action and displays confirmation message of the action 10 9 SNMP Trap Action s SNMP trap action enables you to send desired message as SNMP trap in case of threshold violation Minder will notify the listener you have configured in this action Follow below steps to create action to send SNMP Trap Navigate to Policies amp Alerts gt Action Profiles gt New gt SNMP Trap Provide the Action Name Provide the Destination Address where you want to receive the traps Provide the Destination Port where
132. s The system discovers host and displays a confirmation message of the action 3 1 8 Troubleshoot Unknown Device in Network Discovery System is not able to recognize the device due to many reasons Aum PWN B Authentication failed System did not fetch OID WMI SNMP services failed Failing of ping Port connection failed Server Error and many other Follow the steps given below to know about the reason 1 Navigate to Admin gt Network discovery gt click on View Result icon of a particular discovery lt Smindarray Network Discovery Result 192 168 1 1 254 WMIK Genee W Discovered Objects nodes Q a Node Name Node Type Node Name Node Type Hyper V 1 Unknown Devic Windows ON Showing 1 to 33 of 33 entries 15 Resources Applications Virtual Machines 500 X Credential Profile Credential Profile Previous D Next Provision Objects Figure 3 1 8 Unknown Device 2 Under Unknown Device column click on Click to Troubleshoot Network Discovery Result 192 168 1 1 254 WMIK selected Objects i Lel Discovered Objects 33 Nodes a Node Name Node Type Node Name Node Type Hyper V oO Unknown Device EN 19216811 Unknown Device 192 168 1 100 Unknown Device W 192 168 1102 Unknown Device 192 168 1103 Unknown Device a 192 168 1218 Unknown Device 192 168 1 226 Unknown Device Resources Applications virtual Machines 500 x
133. s 192 168 1 2 EEE so Server Group Core infra Master RPE Jun 3 2015 4 01 53 AM O 20 MINDARRA EZ CC workstation Server Group Core Infra Master RPE Jun 3 2015 4 01 53 AM o CO MINDARRAY PC29 WM CZ workstation Server Group Core Infra Master RPE Jun 3 2015 4 02 35 AM oO 20g MINDARRA Workstation Server Group Core Infra Master RPE Jun 3 2015 4 01 46 AM O CO WIN S7R66LJOF00 ES Server Group Core Infra Master RPE O CO 1 5 5 entrie iC D Figure 3 4 Service Discovery However if the monitor is not added or listed under Assets tab then follow the steps given below to add asset by running discovery 1 Navigate to Admin gt Network Discovery gt New gt Asset lt Smindarray Sor Ghee 8 9 Provide Name for the discovery IP Host for single device IP Range for multiple devices CSV Import for selected multiple devices When you need all those devices again for discovery directly import the CSV file Note Provide hostname and IP address of that host separated by commas in the CSV File E g Mindarray Host1 192 168 1 101 Mindarray Host2 192 168 1 102 Select Department from the list Select RPE from the list Select the Device type as Linux Unix host asset or Windows host asset Provide the Credential Profile Note In case of Linux Unix host asset provide SSH credentials and in case of Windows host asset provide WMI credentials Click on Create to add new asset discovery Click on Run to run the discovery 10 Once fi
134. s The alarms of critical devices should not be left unnoticed for a long time For instance the mail servers web servers backup servers switches and routers are so critical that if their faults are not solved within a specified time the networking functionality will be brought down You can configure Minder to escalate such unnoticed alarms by sending an e mail to the personconcerned To create new alarm escalation profile follow the steps givenbelow Navigate to Policies amp Alerts gt Escalation Profiles Click on New button Escalation Profile dialog appears Provide the Escalation Steps By clicking on Add button Provide the Alert name and Escalation Time Minutes Repeat the same for Second step Alert Profile specified in second step will be executed in the specified escalation time after the first steps has been executed Click Save 7 Assign Escalation profile to any Policy profile to execute E a a Create New Escalation Profile Escalation Name Network Down C Escalation Steps Add Email Alert Escalation Times Minutes P Wi Network Admin 5 We IT Manager 30 WW Regional Head 120 Figure Escalation Profile 99 Minder 5 0 User Manual lt Smindarray 10 Working with Alerts amp Actions The Alert amp Action tab contains the list of Actions that can be configured to be executed when threshold is broken Note To execute Alert amp Action profiles they must be a
135. server set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote port 8686 set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote ssl false set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote authenticate false 2 Register JBoss as a service by running JBOSS_HOME bin service bat Install 33 Minder 5 0 User Manual lt Smindarray 3 4 5 6 7 8 9 Go to the Windows Services console Right click JBoss Application Server service Click Properties Click the Log On tab and then select Log on as this account Click Browse find the user Administrator and then type the Administrator password twice Click Ok Start the JBoss service Windows Command Line 34 Edit JBOSS_HOME bin run bat by adding the following lines where JBOSS_HOME is the path to your JBoss installation set JAVA_OPTS JAVA_OPTS Djavax management builder initial org jboss system server jmx M BeanServerBuilderlmpl set JAVA_OPTS JAVA_OPTS Djboss platform mbeanserver set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote port 8686 set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote ssl false set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote authenticate false rem Setup JBoss specific properties set JAVA_OPTS Dprogram name PROGNAME JAVA_OPTS set JAVA_OPTS JAVA_OPTS Djavax management builder initial org jboss system server jmx M BeanServerBuilderlmpl set JAVA_OPTS JAVA_OP
136. specified as a percentage of the time period during which the SLA attributes must be normal If the SLA attributes is in a critical condition for a time period that exceeds this time threshold then it will be considered a violation of the SLA for that time interval As an example you can set up an Service Level Agreement to monitor all the components of an e commerce service Web application network database and specify that the SLA requirement is a maximum downtime of 5 minutes eachday Note To create SLA measurement on Business Service Logical Monitor Group you must create a Business Service before You can add remove SLA attributes to calculate SLA in actual Business Service 14 1 SLA Attributes These are composite values consisting of one or more device performance attributes and if any of these attributes are in critical state then the SLA metric is considered to be critical and contributes towards the SLA violation aggregate time Each composite SLA attribute can have its own time interval and independent SLA threshold time You can have an unlimited number of SLA attributes defined in the system The SLA dashboard displays the amount of time that the attribute is within the SLA threshold and also displays how close the attribute is to violating the SLA requirement The underlying device attributes can be assigned to multiple SLA attributes to match complex SLA compliance requirements As an example if you want an SLA which
137. system enables service monitoring for selected monitor and displays a confirmation message of the action 60 Minder 5 0 User Manual lt Smindarray 5 7 Adding a Service for Availability Monitoring Follow these steps given below to select a service to monitor or edit monitoring choices for a service 1 Make sure the Service manager is enabled for the monitor by navigating to Actions gt Polling Scheduler Once enabled navigate to Actions gt Rediscover The dialog will load the provisioned and un provisioned availability service on the host Select the availability service to provision for monitoring SE ee IS System will now add selected availability service for monitoring and service will load under Service tab once next poll is finished The system adds selected Services for monitoring and displays a confirmation message of the action 5 8 Enabling CPU Monitoring Follow these steps to enable the CPU monitoring and modify the polling cycle time Navigating to Monitors gt Select the monitors to enable disable CPU Monitoring Navigate to Actions gt Polling Scheduler towards the top right corner of the monitor grid Click Edit to enable disable CPU Manager provide the Poll Time in seconds Navigate on Actions gt Poll Now under the monitor overview page to see the latest CPU E performance data The system enables CPU monitoring for selected monitor and displays a confirmation message of the action 5 9 Enabl
138. t Click on Test Su At eS we NM E Navigate to Admin gt Utilities gt System OID Fetcher Provide port number Provide Credential Profile Result will be displayed on top as shown 6 3 Alarm Settings 6 3 1 Business Hours Business Hour is a feature provided by Minder to control Alarm message Time for any action such as email SMS execute script etc Example You are not bothered if Server s CPU performance slows down after 8 00 PM and don t want alert message in your inbox at that time but if it slows down between 10 00 AM to 8 00 PM you want the alert message right away Note You can also add multiple time slices for each day Example You want alert on Monday at 8 am to 12 am and also at 2 pm to 7 pm You can add multiple entries of same day with respective time slices Create New Business Hour Business Hour Name Monday to Friday Description 00 DI 02 03 04 Monday Tuesday Wednesday Thursday Friday Saturday Sunday 69 SI Is IS I IS Siti St Ws S IS IS S IS SN si SK S IS IS IS IS KSI IS IS S IS Jit WS K K SW S K K KS S K K IS S K K K K Figure 6 4 Create Business Hours Minder 5 0 User Manual lt Smindarray Navigate to Business hours under the Admin Panel to create or view the business hours Follow steps given below 1 Navigate to Admin
139. t e Deleting a monitor e Disabling a monitor e Maintenance state 4 5 Renaming Monitor Because the system uses the manage IP to monitor a device the device name may be different than its fully qualified domain name FQDN Follow the steps given below to rename a monitor Navigate to Monitors gt Monitors Click Edit button of Monitor The Update Monitor page appears in new window Click Edit button of Monitor name The Update property pop up appears Enter the new name for the monitor and then click Update P wn bP The system renames the monitor and displays a confirmation message of theaction 45 Minder 5 0 User Manual lt Smindarray 4 6 Enabling Performance Metrics Components To enable or disable performance metrics components from multiple monitor Navigate to Monitors gt Monitors Click on Action gt Polling Scheduler towards the top right corner of the grid Click Edit to enable disable metrics and their polling time as well Click Update P wn bP To enable or disable performance metrics components from single monitor 1 At the top of the Monitor overview page navigate to Actions gt Polling Scheduler The Update Polling Scheduler page appears in new window Choose Performance Metrics to enable disable Provide Polling Time in seconds 4 Click Update The system enables disables performance attributes for the monitor and displays a confirmation message of the action Note Polling interv
140. t 8686 set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote ssl false set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote authenticate false doDebug set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote port 8686 set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote ssl false set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote authenticate false shift Minder 5 0 User Manual lt Smindarray 2 doRun set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote port 8686 set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote ssl false set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote authenticate false shift doStart set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote port 8686 set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote ssl false set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote authenticate false shift Run TOMCAT_HOME bin startup bat to start Tomcat For Linux Platform do the following 37 1 Open STOMCAT_HOME bin catalina sh and then add the following lines into the Debug Run and Start sections where TOMCAT_HOMES is the path to your Tomcatinstallation JAVA_OPTS SJAVA_OPTS Dcom sun management jmxremote JAVA_OPTS SJAVA_OPTS Dc
141. t Active Directory jj Active Directory Core Infra MiddleWare 19 2 M e L MEM ore Infra MiddleWare H Lel Ai Figure 4 4 Monitor Group Rules Follow the steps given below to automatically assign monitors to specific group 1 Navigate to Monitors gt Monitor Groups gt Navigate to Group Bar 2 Click on Group Rules icon Group Rule dialog appears 3 Provide the condition to match rule when new monitor is created Note you can specify multiple rules to match 4 Click Update The system will now apply the rules whenever new monitor is created and displays confirmation message of the action 4 16 Monitor Dependency Minder automatically creates monitor topology using multiple tools Dependency is created using multiple technologies such as Switch port mapping routing table information etc Monitor dependency is used to apply correlation and to derive business impact on business service If you want to map parent child relationship you should update the Monitor Dependency Follow the steps given below to update monitor dependency Navigate to Monitors gt Monitor Dependency tab Click on New gt Monitor Dependency dialog appears Select the monitor from the list Click on Add button under Dependent monitor grid Select the dependent monitors Click Create 51 Minder 5 0 User Manual ee eS E lt Smindarray The system creates new monitor dependency and displays confirmation message of the action da Monitor Depend
142. t corner Note It is also possible to charge a report chart guaranty within a web console view Click on Action menu towards top right corner of the report page 140 Minder 5 0 User Manual lt Smindarray Report Top 10 Windows Server by DOWN Quick Report Time Span From Dec 01 2014 12 00 AM To Dec 07 2014 03 38 PM Granularity Raw Data Top 10 Windows Server by DOWN Past Week D 192168 1 15 Monitor 192 168 1 15 192 168 1 22 192 168 1 249 192 168 1 17 192 168 1 11 192 168 1 88 192 168 1 2 192 168 1 21 192 168 1 199 197 168 112 15 3 Down Time By Monitor 192 168 1222 192 168 1249 1921681 17 192168 1 11 192 168 1 88 19216812 192168121 192 168 1199 1921681 12 Type Availability Health Unreachable Time 7 Wo o EY Windows Mi oO 61 y Windows o o C E Windows CO I y Windows OO Q Y Windows OO Ey Windows o o Ey Windows o o Y Windows OO Es Windnwe A a Figure Quick Reports Top 10 Windows Server by Down Time Customizing Default Report Report generation options are dynamic all reports includes default widgets Customizing the default widget require that you select the data to include and decide how that data will be sorted ordered filtered and presented Based upon the type of widget include widget properties and widget data presentation Each report offers different configuration options so depending on the report you can add or remove
143. t department For more information about security see section15 150 Minder 5 0 User Manual lt Smindarray Follow the steps given below to change update Department into multiple monitors Pow iS oe 5 Navigate to the Monitors gt Monitor Select monitors from the list Click Action gt Move Select Department from the dropdown list to move monitors Note To manage Department navigate to Admin Panel gt Departments Click Move The system updates new Department for selected monitors and displays a confirmation message of the action Note You can also change Department of individual monitor from Monitor Overview page 150 Minder 5 0 User Manual lt Smindarray Glossary Alarm Event Manifestation of important occurrence within the system Events are generated internally such as when a threshold is exceeded or externally such as through a syslog message or SNMP trap Alert Notification Email or page sent as a result of an event Discovery Process by which the system gathers detailed information about devices in the Infrastructure Results of discovery are used to populate the monitors to add Monitor Configuration Property defined on a device or Monitor Configuration properties control a large part of how monitoring is performed Monitoring Template Description of performance data on a device or device component Monitoring templates comprise four main elements collected val
144. t template contains the following values Search area to search for Reports Favorite Allows you to add favorite tag to the report Edit Edit the existing report Add To create a report Delete To delete the report from the list Let s get started with how to generate above stated reports 15 1 Predefined Reports Minder has extensive and flexible reporting at various levels server device performance attributes and business service as well as of different types fault performance SLA Most reports are generated in real time by collecting data from the Data store and then creating the graphs and statistics from the raw data by the reporting engine The following historical reports are immediately available with your Minder installation You can modify reports to suit your Monitoring report requirements To customize or add a report you can add widget component into it For example you can add a historical chart widget and a historical grid widget of same components The list of pre defined reports is as follows e Application Reports e Cloud Monitor Report e Database Report e End User Monitor Report e File Directory Monitor e Middleware Report e Network Device Report e Platform Report e Server Report e Virtualization Report e Virtual Machine Report e Web Server Report e My Favorite 139 Minder 5 0 User Manual lt Smindarray The following sample reports are predefined for reporting current
145. tch file and rest of the job will be done by the system Follow below steps to create action to execute script Navigate to Policies and Alerts gt Action Profiles gt New gt Script Provide the Action Name Select the Target of the script whether you want to execute script locally or remotely For Remote Target provide select the monitor where you want to execute the script Provide the Name of Script file E g FileName sh or FileName bat Provide directory path excluding the filename For Windows remote target script should be located on Remote machine Au PWN bP Example D foldername foldername xN Select the Business Hours Click Create co 10 Minder 5 0 User Manual lt Smindarray Create New Execute Script Action Action Name Target script demo Local Server Program File Name To Execute Local Remote Directory Path file sh D home scriptfile Business Hour New 24 7 Create Reset The system creates Script action and displays confirmation message of the action 10 8 Service Action s You can shutdown start restart any service for the listed monitors from Minder console The Service actions are very helpful to overcome the stuck process situation for the resources when they violate certain thresholds So based on the policies created you can easily avoid outage with the help of this Service action Note The monitors in which services are added through Se
146. te to Scheduler gt Drag and drop Report job from the top on calendar Report Job dialog appears Provide the Scheduler Name Provide the Scheduler date and time to run the job Select the report category you want to send from the various reports listed Select the report template name Select the type of the report you want either in PDF format or CSV format Select the email notification action for the operation Report Provide the schedule time for the operation to repeat daily If selected schedule time is weekly provide the day of week and schedule time to run the WD pm Jm PWN bP job 10 If selected schedule time is monthly provide the day month and schedule time to run the job 11 Click Update to finish The systems creates Scheduled event and displays a confirmation message of the action 143 Minder 5 0 User Manual lt Smindarray 16 Ticketing Ticketing feature allows you to assign and escalate ticket of a specific fault scenario to an appropriate technician and also helps to keep the track of the service requests andcomplaints Minder allows you to create two kinds of tickets 1 Alarm Ticket 2 Help Desk Ticket Note All the users will be able to see the created tickets but only the assignee and the reporter of a ticket will be able to edit the status of that particular ticket 16 1 Creating Alarm Ticket 16 1 1 From Ticket tab Follow the steps given below to create alarm tickets from ticket tab N
147. teger gt lt SystemProperty name jetty jmxrmiport default 1099 gt lt Arg gt lt Arg type java lang String gt jndi rmi lt SystemProperty name jetty jmxrmihost default localhost gt lt SystemProperty name jetty jmxrmiport default 1099 gt jmxrmi lt Arg gt lt New gt lt Arg gt lt Arg gt org eclipse jetty jmx name rmiconnectorserver lt Arg gt lt Call name start gt lt New gt Edit the Start ini in installation root uncomment the following lines OPTIONS jmx jetty jmxrmihost localhost jetty jmxrmiport 1099 Dcom sun management jmxremote etc jetty jmx xml Restart the Jetty server 3 1 9 18 Prerequisites Middleware Monitor The Middleware supported by MindArray Minder is 42 Active Directory WebSphere Message Queue Active Message Queue Microsoft Message Queue Minder 5 0 User Manual lt Smindarray e Rabbit Message Queue 3 1 9 19 Prerequisites Apache Active Message Queue Monitor Minder uses JMX to monitor Apache Active MQ To enable JMX following java runtime options needs to be added to your application Dcom sun management jmxremote Dcom sun management jmxremote port 1111 Dcom sun management jmxremote ssl false Dcom sun management jmxremote authenticate false Note Replace 1111 with your installation port 1111 is default port 3 1 9 20 Prerequisites Rabbit Message Queue Monitor Minder uses rabbitmq management plugin to monitor Rabbit MQ The management plugin
148. the Scheduler Name Provide the Status as Enable to start scheduler Provide the Scheduler date and time to run the job Select status as Enable Maintenance or Disable Maintenance Provide the Maintenance time along with date and time Select Target monitor from the list Select Alarm Name from the list to execute If you want to repeat the job daily weekly monthly provide the schedule time for the operation to repeat daily weekly monthly 10 Click Create to finish Create New Scheduler Scheduler Name Status oa O Enable Disable alarm job Department Scheduler Date Run Job At Core Infra v 2015 03 26 01 15 v Maintenance Type Maintenance Time Infinite O Scheduled 2015 03 27 19 05 06 Monitors MINDARRAY PC5 Alarm Name Broadcom NetLink TM Gigabit Ethernet Utilization OO Network Utilization O Repeat this job Schedule Time Line Run Job At Daily Weekly Monthly 01 15 The system will save Scheduled event and displays a confirmation message of the action 110 Minder 5 0 User Manual lt Smindarray 11 8 Rediscover Monitor This job is available only for virtualization monitors It rediscovers the selected the virtualization monitors and automatically provisions all the virtual machines their process and services To create scheduled Rediscover Monitor job follow the steps given below Navigate to Scheduler gt Drag and drop Rediscover Monitor job from the
149. tical Q The health of Monitor Device metrics is in Critical state The attached threshold with performance metrics is in Critical state Unreachable O The health of Monitor Device metrics is in Unreachable state The attached threshold with performance metrics is in Unreachable state Maintenance The health of Monitor Device metrics is in Maintenance state The attached threshold with performance metrics is in Maintenance state Unknown Vi The health of Monitor Device metrics is in Unknown state Or The Minder polling engine could not execute the performance monitor Or The Monitor is disabled Orthere is no threshold policy profile attached to performance metric Not Configured The health of Monitor Device metrics is in Not Configured state Orthere is no threshold policy profile attached to performance metric 2 1 3 Interface and Navigation After you install Minder and navigate to the interface from your Web browser the Dashboard appears The Dashboard provides at a glance information about the status of your IT infrastructure It is the primary window into devices and events that the system enables you to monitor lt Smindarray The Dashboard can show e System information resources and Web pages e Important error level device events e Monitor Group high level view e Monitors with Problems D D D Availability Summary Health Summary Historical Trend Past 24 Ho OG e 0 OD Gg O
150. tilization Follow the steps given below to view the task manager 1 Navigate to Monitors and select any server or network device You can also search the monitor you want from the Quick Monitor Search box available at the top 2 Anoverview page for the selected server opens 3 Navigate to Actions gt Task Manager 4 Task Manager Dialog appears where you can see a list of all the processes along with their CPU and Memory Utilization and User for the selected server 5 You can also Pause or change the Time Interval for real time viewing Task Manager 192 168 1 49 SSH CPU 1 Memory am Process Name Process Id CPU Utilization Memory Utilization User Q nit kthreadd 2 migration O ksoftirqd O 4 watchdog 0 migration 1 6 a Q E Wd In a lt gt Q S Q Q ID S 5 15 Asset Monitoring Asset monitoring is one of the features that allow user to monitor software assets as well as hardware 60 Minder 5 0 User Manual lt Smindarray assets Assets are classified as 1 Software Assets software like Net Adobe Reader Skype etc 2 Hardware Assets Desktop laptop Workstation and Servers 5 16 Software Assets Minder allows user to get the detail of software installed in different hardware assets Follow the steps given below to get the details of software assets 1 Navigate to Assets gt Softwares Tab Here you get the list of all the softwares installed in different hardware assets along
151. top oncalendar Rediscover Monitor Job dialog appears provide the Scheduler Name Provide the Status as Enable to start scheduler Provide the Scheduler data and time to run the job Select Target Monitor from the list If you want to repeat the job daily weekly monthly provide the schedule time for the operation to repeat daily weekly monthly 7 Click Create to finish OD Pw E em Create New Scheduler Scheduler Name Status Rediscover Monitor Enable Disable Department Scheduler Date Run Job At Core Infra v 2014 11 28 Se 00 10 v Monitors Amazon Cloud Monitor Repeat this job Schedule Time Line Run Job At Daily Weekly Monthly 00 10 Figure Scheduling rediscover job 110 Minder 5 0 User Manual lt Smindarray The system will save Scheduled event and displays a confirmation message of the action 11 9 NCM Backup Job Taking backup of the data is always the best option so in case the data is lost due to many problems ranging from computer viruses hardware failure etc You can take the backup at a scheduled date and time using NCM backup job To schedule NCM backup job follow the steps given below Navigate to Schedulers gt Drag and drop NCM backup job from the top oncalendar Provide the Scheduler Name Provide the Scheduler date and time to run the job Select the Monitor for which you want to take back up Select the Configuration Type If you want to repeat the job daily
152. tors within specific monitortype Overview Create New Monitor Template Widget Click on any widget type to create a widget BR cause BB iia DEEE lil Top Least N en Availability A Alarm Histogram ege Lula Software Inventory Hardware Inventory Asset Audits Trail NCM Details N NCM Audits Trail Figure 4 7 Monitor Template Widgets 53 Minder 5 0 User Manual lt Smindarray 5 Core Monitoring Read the following sections for more information about basic and advanced monitoring including e Availability monitoring e Performance monitoring e SNMP monitoring e Monitoring devices remotely through SSH e Monitoring windows devices e Inventory Monitoring e _IP SLA monitoring e End User monitoring e Infrastructure monitoring 5 1 Polling scheduler Minder checks for any information at every specified amount of interval These intervals can be different for different type of information based on Availability Disk CPU Process Network Performance etc A single metric consists of multiple attributes For example Memory Manager consists of Utilized and free memory of different types such as Physical Virtual and Dynamic Memory Update Polling Scheduler Performance Metrics Metric Status Poll Time Sec Disk Manager 1800 CPU Manager Enable 300 d Memory Manager Enable 300 d Hardware Sensor Details 300 Process Manager 500 d Network Manager 500 Availability and Health Manager 300
153. tribute deny all to Allow all 9 Save the conf file and restart the Nginx Server 3 1 9 11 Prerequisites Application Server Monitor The Application Servers supported by MindArray Minder is e JBoss e Tomcat e WebSphere e WebLogic e GlassFish e Jetty 32 Minder 5 0 User Manual lt Smindarray 3 1 9 12 Prerequisites JBoss Server Monitor Note MINDER uses JMX to monitor JBoss server JMX should be enabled to retrieve the information from JBoss If JBoss is hosted on Windows platform then there are two ways you can configure JMX in JBoss e Windows Service e Windows Command Line Configuring JMX in JBoss tested on version 6 0 Windows Service 1 Edit JBOSS_HOME bin run bat by adding the following lines where JBOSS_HOME is the path to your JBoss installation set JAVA_OPTS JAVA_OPTS Djavax management builder initial org jboss system server jmx M BeanServerBuilderlmpl set JAVA_OPTS JAVA_OPTS Djboss platform mbeanserver set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote port 8686 set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote ssl false set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote authenticate false rem Setup JBoss specific properties set JAVA_OPTS Dprogram name PROGNAME JAVA_OPTS set JAVA_OPTS JAVA_OPTS Djavax management builder initial org jboss system server jmx M BeanServerBuilderlmpl set JAVA_OPTS JAVA_OPTS Djboss platform mbean
154. ttached to policies You can configure policies on any performance attributes For information on Alarm and Policy see section 7 Working with Policy and Alarm Here s the list of Actions that can be configured Email Alert s SMS Alert s Application Action s Cloud Auto Scaling s Log Forward s Power Action s Script Action s Service Action s SNMP Trap Action s 10 Virtual Machine Action s 11 Ticket Action s PON anPwnep 10 1 Email Alert s When a threshold is violated in your network you can create alert profiles to notify a user s by adding them in your performance policies To notify a user provide its email address You can send an alert to multiple recipients Note You can leave Message subject and body blank to receive default message generated by system or customize the message using following listed macros based on yourrequirements To Configure Send E Mail follow below steps 1 Navigate to Policies and Alerts gt Alert Profiles gt Email Alert Note These actions will work only after you have configured the Email server under Configure Mail Server in Admin panel 2 Provide the Alert name 3 Provide the Recipient s Address to send the Emails You can provide multiple addresses separated by comma 4 Leave the Subject Blank for default message subject or Use following macros to customize the Subject line Macros SMonitorName 10 Minder 5 0 User Manual lt Smindarray S
155. ue thresholds and graphs Performance Attributes Objects contained by a device Components include interfaces OS processes file systems CPUs and hard drives Policy Defines a value beyond which a polling value should not go When a threshold is reached the system generates an alarm event 150 Minder 5 0 User Manual
156. uisites Tomcat Server Monitor Note MINDER uses JMX to monitor Tomcat server JMX should be enabled to retrieve the information from Tomcat If Tomcat is hosted on Windows platform then there are two ways you can configure JMX in tomcat e Windows Service e Windows Command Line Configuring Apache Tomcat tested on version 7 0 Windows Service 1 Open Tomcat configuration Start gt All Programs gt Apache Tomcat gt Configure Tomcat 2 Open the Java tab and then add the following lines to the Java Options box 35 Minder 5 0 User Manual lt Smindarray FS N oOo Mt w Dcom sun management jmxremote Dcom sun management jmxremote port 6969 Dcom sun management jmxremote ssl false Dcom sun management jmxremote authenticate false Click Apply Go to the Windows Services console Right click the Apache Tomcat service and then click Properties Click the Log On tab and then select Log on as this account Click Browse and find the user Administrator and type the Administrator password twice Click Ok In the Tomcat Configuration window return to the General tab and then start the service Windows Command Line 36 Open the file TOMCAT_HOME bin catalina bat and add the following lines into the Debug Run and Start sections where TOMCAT_HOMES is the path of your Tomcat installation set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote set JAVA_OPTS JAVA_OPTS Dcom sun management jmxremote por
157. under Network tab once next poll is finished The system adds selected Interfaces for monitoring and displays a confirmation message of the action 5 13 Real Time Interface Details For any provisioned interface you can change the polling time as per your requirements But Minder does not allow you to have a polling time of less than 30 seconds So instead of waiting for the next poll Minder allows you to get real time interface details where you can check the current Statistics Follow the steps given below to check the real time interface details 1 Navigate to Monitors and select any server or network device You can also search the monitor you want from the Quick Monitor Search box available at the top 2 An overview page for the selected monitor opens 3 Navigate to Actions gt Real Time Interface Details Real Time Interface Details dialog appears where you can see the statistics graph of the selected interface 5 You can also Pause or change the Time Interval for real time viewing Real Time Interface Details for 192 168 1 49 SSH mPas o Tone meraz Total Kbps Out Kbps Figure 5 4 Real Time Interface Details Note Only the interfaces that you have provisioned will be displayed in the interface drop down list 60 Minder 5 0 User Manual lt Smindarray 5 14 Task Manager This feature allows you to view all the processes running on a specific Linux or Windows server along with its CPU and Memory U
158. ven below 1 Navigate to Monitors gt Monitors gt select a monitor 2 Click on Action gt Rediscover 60 Minder 5 0 User Manual lt Smindarray 3 Rediscover dialog appears with list of Provisioned and un provisioned processes 4 Select a process to add for monitoring 5 Click Add Rediscovery result for Production Server WMI Unprovisioned Objects Provisioned Objects Add 1 to 188 of 188 Figure 5 3 Rediscovering the Monitor Add Process The system adds selected Processes for monitoring and displays a confirmation message of the action Note If a process has multiple instances the system will calculate the average of CPU and memory utilization of instance processes as well as the count of total instances running However if the process has only a single instance CPU utilization and memory usage will be graphed for the single process 5 6 Monitoring Windows Services To rediscover and add service in windows host navigate to Windows monitor detail page and follow the steps given below 1 Make sure the service manager is enabled for the monitor by navigating to Actions gt Polling Scheduler Once enabled Navigate to Actions gt Rediscover The dialog will load the provisioned and un provisioned service on the host Select the service to provision for monitoring UA eo ad System will now add selected service for monitoring and service will load under Service tab once next poll is finished The
159. vide the Username and password for the Mail account 8 Click on Configure and the configurations will be saved System will automatically send test email to the specified address Note In case Minder is not able to connect to your Gmail server this is due to some security reasons at mail server side Check your Google settings and change them if required Please refer to the link https support google com accounts answer 6010255 so that you canconnect from minder 70 Minder 5 0 User Manual lt Smindarray Configure Mail Server Mail Type Primary gt SMTP Server SMTP Server Port mail mindarraysystems com 25 Email Security Type support mindarraysystems com SSL SMTP Server Requires Authentication User Name Password Confirm Password support mindarraysystems com ERN Figure 6 5Configure Mail Server 6 4 Other Settings 6 4 1 Backup User can backup only the Minder configuration i e added servers network discoveries etc or chose to select reporting data together with it using this functionality However this will only work with licensed version Backup Database Backup only configuration Backup configuration with reporting data There will be a restore utility along with Minder Installation for the Customers of Minder to restore the backup The backup will be overwritten on the existing Minder configuration 6 4 2 SNMP Trap Profile s Trap Asynchronous notification from agent to
160. violates a threshold the system creates analarm Read the following set of instructions for the following attributes e Policy Profiles e Managing Alarm Events e Alarm Annotation e Assign Acknowledge Alarm e Suppress Alarm 9 1 Creating Policy Profile Alarm The New Policy Tab lets you create various thresholds for monitors and their components Minder allows you to set threshold for different device resources and for different situation Follow these steps to create new Policy 1 Navigate to Policies amp Alerts gt Performance Policy gt New Provide the Policy Name Flap Count Specify consecutive poll count before the system assigns Critical and Warning threshold Provide desired condition and threshold to evaluate critical and warning threshold 5 Provide the Alert Action and Escalation Profiles from the list to invoke when critical or warning threshold triggered 6 Click Add to assign monitor to performance policy profile 7 Provide Monitor Type such as Application Server Monitor Network device Server gt Select the performance attribute from the list gt Click Search Monitor to find Monitor having that attribute Note The system allows you to associate policy with resource attribute values The returned value of resource attribute is evaluated based on provided threshold values 8 Click Add to selected monitor and their attributes Click Create to associate policy with them The system will create
161. w Minder supports has built in network flow and packet level data collection tools to provide seamless drill down from system and device level monitoring to troubleshooting and analysis using flow and packet data This data provides details about the network traffic between hosts enabling quick identification of impacted services trouble areas and problem sources Network routers and switches can be configured to export conversation records for traffic flowing through them to a flow collector These records consist of the source and destination IP address as well as the source and destination ports Based on this information it is possible to find out the total traffic between two hosts and the type of application Supported protocols that provide this flow data are NetFlow version 5 and 9 sFlow version 5 and above and IPFix 8 1 Enabling Export of Flow Records The network flow analysis engine in Minder relies on collecting network flow data exported by a router or switch so you need to enable your network equipment to export flow records Network flow records are typically exported from the routers to the default TCP port of 9996 Make sure you change the port to 4738 Note IPM is set to accept flows at port 4738 8 1 1 Enabling Netflow on A Cisco Router Or Switch Running los To enable NetFlow on Cisco devices 91 Telnet or SSH into the router and enter enable mode Enable Cisco Express Forwarding router config i
162. with AD LDAP Server Note To enable user authentication using AD LDAP server navigate to Admin gt Global Settings gt Enable LDAP Authentication Also select the Sync interval to sync the userinformation You can import AD LDAP users in Minder and provide different privileges to them If you are using Active Directory or an LDAP directory to authenticate the users you have to create Minder user groupin you AD LDAP server then provide the details of AD LDAP server to Minder to sync the user s details 17 7 Adding AD LDAP Server Note You have to create a user group with the name minder users or minder help desk users to create Helpdesk users specifically in your AD LDAP and configure LDAP server under Admin gt Configure LDAP Server before adding details into Minder Follow the steps given below to create AD LDAP server Navigate to Admin gt LDAP servers gt New Provide the Name for LDAP server configuration Provide the LDAP AD Hostname or IP address Provide FQDN Provide the Port Number Default Port is 389 Provide Administrator Username and Password Click Create to finish SS An ZE i E The systems will create LDAP server and displays a confirmation message of the action 150 Minder 5 0 User Manual lt Smindarray Note All the users under Minder users group will be authenticated using AD LDAP server You have to assign role and department to these users MindArray automatically sync user infor
163. with LDAP servers If this option is disabled then Minder will not sync the user from minder users or minder help desk users Data Retention Alarm Data Retention Period 30 Day s Polling Data Retention Period 90 Day s SNMP Trap Data Retention Period 30 Day s Flow Data Retention Period 30 Day s LDAP Authentication Enable LDAP Authentication LDAP Sync Time 24 Hour s Auto Refresh Page RefreshTime 300 Second s Figure 6 8 Global Settings 74 Minder 5 0 User Manual lt Smindarray 6 4 3 4 Auto Refresh This refreshes the page of Minder at every given interval of seconds The widgets on a page and all the other details will be refreshed accordingly 6 4 3 5 Setup Wizard This pops up the Start up guide for your guidance in Minder You can know the basic steps and the reason of doing the same 6 4 3 6 Google Map API Key Google Map API Key is necessary to create Google Map Widget If API is not provided error page will be displayed as shown below Follow the steps given below to get the API key Create your Google Map API key Go to https developers google com maps documentation javascript tutorial Navigate Admin gt Global Settings Enter Google Map API Key Click on Update Finally bind the Data source Oy ee A Google Map AP Disabled To enable it 1 Go to htt developers googie com maps documentat svascnpt tutora 2 Create your Google map API key 3 Go to Admin
164. you can add new by click on New button in the same page In case of new custom widget choose the data manner to represent the data IW Custom Report Report Name Description Windows Process by CPU Chose existing widgets or create custom using DS Performance Widgets s Load Custom Widget Only Widgets Assigned Widgets Widget Name Widget Type Q process 9 aoe EI Top 10 Windows Server PROCESS GRID by CPU USAGE It Top Least N Widget Name Widget Type IW Top Least N Iw Top Least N v Iw Top Least N Figure Custom Windows Process Report using default widgets 4 Assign Monitor Attributes to widget by click in Add button 5 Create the Report 6 Report is now listed in Grid Click on Report Name link to generate report The system adds the new Report properties and displays confirmation message of the action 141 Minder 5 0 User Manual lt Smindarray Create New Widget Widget Name Widget Name r d Process by CPU usage Wi Time Span Time Spa Past Quarter s Past 1 Hot P Granularit Granularity Hour Wise H GJ widget Component s Add Delete Figure 13 4 2 Creating Custom Data Widget for Windows Process Custom Report Add New Widget Monitor Search Wizard Monitor Type s Attribute s Windows WMI Process Manager Windows WMI Process Manager Q Search Monitor Q 100 7 Attribute Monitor Monitor Type Resource Department RPE Monitor

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