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6755i IP Phone - Packet8 - Support Information Management System

1. The Services key accesses enhanced features and services Using the Services key you can e Utilize a Caller List e Utilize a Directory e Utilize Voicemail Note O ther than the Services Menu you can also configure the Caller List and Directory List on separate keys Reference For more information about XML Caller List Directory and Voicemail see the following e Callers List on page 92 Directory Phonebook Key on page 83 e To clear a line item from the Callers List select the line item you want to delete and press the Clear softkey The line item is deleted from the Callers List on page 102 Note Your System Administrator can create a custom Services key for your application For more information about custom Services see Callers List Key on page 61 Line Keys Programmable Keys and Softkeys 58 Model 6755i Series IP Phone User Guide Setting Services Key amp 8x8 Web Phone UI Use the following procedure to configure a Services key on the 6755i IP Phone The procedure shows the programmable key screen as an example Note B y default Key 1 on the top set of programmable keys is configured for Services 1 Click on Operation gt S oftkeys and XML or Click on Operation gt Programmable Keys or Click on Operation gt Expansion Module lt N gt Status System Information Programma
2. eS Sia es ae b aj C E bs J l 3 pS o e 2 S cS S DS a See j Iae o OM aes aa o Wall Mount Drilling Template x x Ol Telephone Handset Handset Programmable Wall Mount Base Desk Cord Key Card Drilling Template Legs Power Ethernet Reference Screws and Adapter Cable CD Anchors for Wall Mounting Optional Accessories Not Included PoE 3 Power over Ethernet lt Inline Power Injector Model 536E M Expansion Module Additional Ethernet C able Category 5 5e straight through cable 2 Model 6755i Series IP Phone User Guide Key Panel 6 keys with LEDs 4 are programmable High quality speakerphone HAC handset Goodbye key Options key Hold key Redial Key Volume control Navigational keys 3 line LCD screen Message waiting lamp Keypad Speakerphone headset toggle key Mute key 4 call appearance lines Phone Features 8 line graphical LCD screen 144 x75 pixels with white backlight 12 programmable keys 6 Top keys Programmable hard keys up to 6 programmable functions 6 Bottom keys Programmable state based softkeys up to 20 programmable functions 4 call appearance lines with LEDs e Supports up to 9 call lines
3. Function Keys C Press for page 3 Page 1 Screen O00p000000 juov00o000 O0O0AOJOU N0000000 Page 2 Screen Page 3 Screen To use the 560EM press the function key for the page you want to display to the LC D page 1 page 2 or page 3 and press the applicable softkey Note Your System Administrator can customize the headings on each 560EM Expansion Module screen C ontact your System Adminis trator for more information 124 Model 6755i Series IP Phone User G uide References For more information about configuring softkeys see Softkeys and Programmable Keys on page 44 You can purchase the 560EM Expansion Module by going to www 8x8 com Troubleshooting Solutions Why is my display blank Ensure that power is being provided to your phone If your network does not provide inline power over Ethernet you can obtain an additional accessory the 8x8 PoE Power over Ethernet inline power supply to provide power over Ethernet locally to your phone S ee the section Connecting to the Network and to Power in the 8x8 6755i User Reference Manual for details Why is my speakerphone not working If you press the button and the speaker light flashes and you do not hear dial tone through the speaker phone the Set Audio option in the phone s Options list has been set up for headset use Press a second time and if the light goes out the phone has been set u
4. 2 Use the amp and w keys to scroll through the line items in the Directory List 3 To dial a displayed entry from the Directory List pick up the handset press the 4 To exit the Directory List press the Quit softkey Callers List The Callers List is a stored log of your incoming calls The 6755i telephone stores information up to 200 incoming calls in the Callers List Your telephone logs the number and name if available of the caller when they last called and the number of times they tried to reach you W hen the Callers List is full the oldest call records are deleted to accommodate the information for new callers If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a programmable key or the Directory the Callers List displays the name and number The display shows you how many callers have been added to the list since you last checked it 92 Model 6755i Series IP Phone User Guide Caller s List Screen Display Display Item Description 450 349 0438 Indicates you have returned the call from the Callers List N MAR 04 3 30pm 2x N indicates a new call XX New Callers W hen you re not on the telephone and not in the Callers List the display shows you how many callers have been added to the list since you last checked it Indicates an unanswered call in the Callers List gc a Indicates an answered call in the C
5. Note If you place a muted call on hold the phone automatically takes the call off mute when you reconnect to the call Receiving Calls When a call is ringing at your extension the inbound callers extension and name display to the screen The line call appearance light flashes quickly for the incoming call 1 John Smith Tue May 17 10 19am L1 Ring 201 Keri March EE Answering an Incoming Call L IP Phone UI To answer the call For handsfree operation press or the line call appearance button for the incoming call Press e for handsfree or headset operation Note The audio mode setting you have selected in the options list under Headset Settings determines if the call goes to handsfree or head set operation For more information see the section C ustomizing Your Phone on page 22 e Lift the handset for handset operation Model 6755i Series IP Phone User Guide 75 If the phone is already connected to a call pressing the line call appearance button for the new incoming call automatically places the connected call on hold and answers the new call To reconnect to a party press the line call appearance button for that call If you cannot answer the call the caller goes to voicemail if voicemail has been configured for your extension Note The button can be used to cancel the call pickup proce dure Handling Calls W hen you are connected to
6. Using the Options key on the IP Phone e Using the 8x8 Web Phone UI in an Internet browser window from your PC Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone UI These options allow you to customize the following phone settings Option Number Option Call Forward 1 C fwd Number 2 Cfwd Mode 3 No Rings Preferences 1 Tones Ring Tone Tone Set 2 Contrast Level 3 Live Dialpad 4 S et Audio Audio Mode Headset Mic Vol 5 Time and Date Time Zone Daylight S avings Time Format Date Format Time Server Time Server 1 Time Server 2 Time Server 3 Set Time Set Date 6 Language 14 Model 6755i Series IP Phone User G uide Option Number Option 3 Phone Status 1 IP amp MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info User Password 5 Administrator Menu Password Protected Restart Phone Phone Lock Note The Administrator Menu options are administrator level functions only and are not accessible by the user These options should only be set up and changed by your system administrator Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone The following table indicates the options that may appear on your phone if the simplified options menu is applied Option Number Option Option Number Option 1 Call Forwar
7. 41373 41376 4443245 41356 The file displays the name phone number and line number for each Directory entry Note Your System Administrator can populate your IP phone Directory List with server directory files Contact your S ystem Administrator for more details Download the Directory List Use the following procedure to download the Directory List to your PC using the 8x8 Web Phone UI 9 8x8 Web Phone UI 1 Click on Operation gt Directory Status System Information Directory Operation User Password Phone Lock Softkeys and XML Directory List Savers Programmable Keys j Directory Callers List Save As Reset Basic Settings Upload Files Preferences Call Forward Files Available for Download Model 6755i Series IP Phone User Guide 91 Ra i eS IE 2 2 In the Directory List field click on gayeas A File Download message displays 3 Click OK 4 Enter the location on your computer where you want to download the Directory List and click SAVE The directorylistcsv file downloads to your computer 5 Use a spreadsheet application to open and view the Directory List Accessing the Directory List Use the following procedure to access the Directory List M7 IP Phone UI 1 Press the Services key on the phone to display the Services menu and select Directory List or press the Directory softkey default key is key 2 on the Top Keys
8. Rev 01 User Guide Release 2 2 lt b J E m LoD LoD al d Table of Contents DEPTH AU cton wiciecscccsecissnssasstsnnssntessonuchcnasnssscednavnsesusbnviinssevsoisnsinsnnsvedsingenteomipronssioanients 1 Phone Parts Checklist wuss ak at wren 1 Phoneskeatures eniinn ani a aad n En ed ee as 3 Getting Started w ccsssssssssesssssssseesessesmsseesessesumsseeeessesuusseeeesessuuuuseeessssanuueeeseseeouuaneeeses 4 Plugging in and Starting the PHONG sss sinh sei AE EEE EEE 4 Network C onnected Network Disconnected s sssssssissssrenurrnnurrnnurinnnrnnnrrnnnrrnnnrrne 7 Idle S Cre Eina orena r aaa a E a i 8 IP Phone Keys and Key DescriptionS sssssssssuussuussuusrnussuuusnuunnnunnuunnnunnnunnnnns 11 Key Description Sunissa EEE 12 Methods for Customizing Your Phone m14 Phone O ptions via the IP Phone Ul sssessessessecssessecsssssesesssessssssesseessesseesseseeseseey 14 Phone O ptions via the 8x8 W eb Phone Ul sssssssssisisisiesesssssssinrrrrrrrtersnsnssnnrrrerererens 16 PHONE Status eecsssssssssessssseesssssssessssssceesessseesssssssees mere Be Phone Status via IP Phone Ul yin oe saeaene 19 Finding Your Phone s IP Address vesssssesssssssssessscssecsssssesssesseessseseesessneesessnesneeseeses 20 Phone Status via the 8x8 W eb Phone Ulnnsscsssssecsssseessssessssssesssessesseerceseeseseey 21 CUSTOMIZING Your PRONE ercsssssssssssssssseseeesessssseeeeeessssmeeeeeesessoe
9. Full duplex speakerphone for handsfree calls e Headset support modular connector Model 6755i Series IP Phone User Guide 3 Built in two port 10 100 Ethernet switch lets you share a connection with your computer Inline power support based on 802 3af standard which eliminates power adapters AC power adapter included Enhanced busy lamp fields Set paging Availability of feature dependant on your phone system or service provider Getting Started The 6755i must be set up and be configured prior to its first use This section describes phone behavior and start up screens you may see when the phone is first plugged in or when it is restarted 000 00 Plugging in and Starting the Phone The 6755i automatically begins the start up sequence as soon as it is connected The phone goes through this process the first time you plug in your phone and every time you restart your phone The phone displays the following startup screens BR 8x8 Inc 8x8 6755 4 Model 6755i Series IP Phone User Guide PacketS DHCP waiting for IP The 6755i phone then checks settings and looks for new configuration and firmware updates for the phone from a server If a new update is found the phone displays the message Updating Configuration This may take a few moments while the phone download
10. Click on Operation gt Expansion Module lt N gt Softkeys Configuration Key Type Labet 1 Line vu 2 Spesen mame Do Not Omo V Shw mnan hap end aom 0 708 708 XML Application URI XML Application Tithe BLF List URE Save Settings 2 For softkeys select from Key 1 through Key 20 or for programmable keys select from Key 1 through Key 6 3 In the Type field select Line to apply to the key 4 In the Label field enter a label to apply to this key 5 In the Line field select a line to apply to this key Valid values are 5 through 9 6 If configuring a softkey in the state fields check enable or uncheck disable the states you want to apply to this softkey 7 Click pas to save your changes Speeddial Key The normal function of the speeddial option allows you to dial a number quickly by pressing a key configured for speeddialing You can program the keys on the 6755i to speeddial outside numbers dial directly to another person s line or extension or set up to quickly access features such as Do Not Disturb DND Voicemail The speeddial function can be set using the IP Phone UI or the 8x8 Web Phone Ul Note You can use a speeddial key while on an active call by placing the active call on hold first and then pressing the speeddial key Model 6755i Series IP Phone User Guide 51 SAS gt posS pue SAd gt oJ qeuLgzueiBald SAS gt curl Speeddial Prefix
11. Instructions on where to find the IP address of your phone can be found in this guide in the section Finding Your Phone s IP Address on page 20 Why does my phone display the No Service message The phone displays the No Service message if the SIP settings have not been set up correctly C ontact your S ystem Administrator for more information How do I change my user password You can change the user password from the IP phone UI or the 8x8 Web Phone Ul L IP Phone UI Press on the phone to enter the O ptions List Select User Password and press p Enter the current user password and press p Enter the new user password and press p u FPF WN fF Re enter the new user password and press p A message Password Changed displays on the screen 126 Model 6755i Series IP Phone User G uide S 8x8 Web Phone UI 1 Click on Operation gt User Password Status System Information Reset User Password Operation User Password Please enter the current and new passwords Phone Lock Current Password Softkeys and XML Programmable Keys New Password Directory Password Confirm Reset Basic Settings oj Save Settings Preferences Call Forward 2 In the Current Password field enter the current user password Note B y default the user name is user all lowercase and the password field is left blank If you have forgotten your password contact your System Administrator for as
12. The speeddial feature also allows you to specify a preset string of numbers followed by a that the phone dials automatically after pressing the speeddial key You can use this feature for numbers that contain long prefixes For example if you had the following speeddial configuration in the 8x8 Web Phone UI Key 1 Type speeddial Label Europe Office Value 1234567 Line 2 then after you press key 1 on the phone the prefix number displays on the phone screen The phone proceeds to dial the prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the phone You can save up to 30 speeddial numbers on the 6755i Use the following procedures to set speeddial on the 6755i IP phone Creating a Speeddial Key Using the Programmable Keys and Softkeys L IP Phone UI Pressing and holding down a programmable key or softkey on the phone initiates a speeddial feature Note W hen creating a speeddial key from the IP Phone UI you must select a programmable key or softkey that has no preassigned function key must be set to None or Empty 52 Model 6755i Series IP Phone User Guide 1 Press a programmable key or softkey for 3 seconds The screen displays the following Enter Name Enter Number Line 1 Save Backspace ABCP Cancel Note You can press the Cancel softkey at anytime during the speeddial programming to cancel and n
13. 2 Select Call Forward and press Select 3 Enter the Call Forward number destination for which you want your incoming calls to be forwarded Note If you leave the Number field blank call forwarding is disabled 4 Select a Call Mode that you want to set on your phone using the Change softkey 5 Enter the Number of Rings you want to set before the call is forwarded Valid values are 1 to 9 Note Number of Rings field applies to No Answer and Busy No Answer modes only 6 Press Done to save the settings The following example shows the idle screen on the IP Phone with Call Forwarding set to No Answer mode John Smith CFWD NoAnswer Sat Jan 1 01 04 Model 6755i Series IP Phone User Guide 99 AS 8x8 Web Phone UI 1 C lick on Basic Settings gt Call Forward Status Bratem tormation Phone side Call Forward Settings Operation User Password Ganka Sotings Phone Lock Moe Bote and XMI Programmable Keys Number Directory Roset Bante Sotimgs Preferences Call Forward x For Global Call Forward Settings 2 In the Mode field select the mode you want to set on your phone Note To disable call forwarding in the 8x8 Web Phone UI set the mode to OFF and remove the phone number in the Number field 3 In the Number field enter the call forward number for which you want your Calls to be call forwarded 4 In the Number of Rings field
14. and calls will be automatically forwarded to voicemail Forwarding Forwarding is an effective tool that helps avoid missing important calls In some cases all calls fora particular extension may be forwarded to a cell phone to give the impression a mobile person on a mobile phone is located in the office Forwarding can also be used outside the office when an important caller is expected All forwarding rules and routing can be managed from a remote location through an individual s voicemail or from the Extension Manager Intemet Outage Handling In addition to busy ring no answer and forward all calls users can set a unique number on an extension basis to have calls forwarded in the event of an Internet outage at the extension s physical location This number can be a land line cell phone one number access voicemail auto attendant another 8x8 number or Virtual O ffice extension The standard configuration forwards all calls on an Internet outage to the extension s voicemail This feature can be configured from inside the Extension Manager or from the quick dial sequence 023 and 033 This can be an extension on the service such as 555 for voicemail 444 for the auto attendant 588 for one number access or even an extension or outside number An outside number requires the outside access 9 before the 7 or 11 digit number Model 6755i Series IP Phone User Guide 107 Additonal Features To completely remove all Internet o
15. gt Cancel This is the line that the phone opens to dial the number after you press the speeddial key By default the phone uses Line 1 for the speeddial key If you want to use a different line press the Change sofkey or press the p key to select another line 5 Press the Save softkey to save the speeddial information to the speeddial key you selected Note To delete or remove a softkey from the phone you must access the phone s configuration using the 8x8 Web Phone UI and delete the speeddial information Creating a Speeddial Key Using the 8x8 Web Phone UI NS 8x8 Web Phone UI Use the following procedure to set a key to function as a speeddial The procedure shows the softkey screens as an example 1 C lick on Operation gt Softkeys and XML or Click on Operation gt Programmable Keys or 54 Model 6755i Series IP Phone User G uide 8 Click on Operation gt Expansion Module lt N gt Status System informaton Softkeys Configuration Operation User Password kile Connected Incoming Outgoing Busy Sots ane aa Programmable Kays a B ig Directory o 4 Reset 3333333 o 5 Presorenoes a a Call Forward pap into core o g ic 20 8S 700 709 CECRCE CECE CEC Seeocee Tonn nnana noan x X XML Applicaton URI XML Applicaton Tite BLF List URE Save Settings For softkeys select from Key 1 through Key 20 or for progra
16. otherwise the phone wide call forward settings are used Model 6755i Series IP Phone User Guide 97 You can enable call forwarding on all phones global settings or on specific lines local settings of a single phone For local settings you can set call forwarding on up to 9 individual lines For global and local call forwarding you can set the following e Call forward mode Destination number Number of rings before forwarding the call from 1 to 9 rings The following are the call forward modes you can set Call Forward Mode Description Off Disables call forward 8x8 Web Phone UI only All Phone forwards all incoming calls immediately to the specified destination Busy Phone forwards incoming calls if the line is already in use No Answer Phone forwards the call if itis not answered in the specified number of rings Busy No Answer Phone forwards the call if either the line is already in use or the call is not answered in the specified number of rings Note You can also set global call forward mode from the 8x8 Self Service Portal Please note that the per line settings override the 8x8 Self Service Portal settings 98 Model 6755i Series IP Phone User Guide Setting Call Forwarding Use the following procedure to set global call forwarding For Global Call Forward Settings M7 IP Phone UI 1 Press on the phone to enter the Options List
17. you can reconnect to a held call by pressing the line call appearance button where that call is being held Press to disconnect the call Retrieving a Held Call If you have more than 1 call on hold you can scroll through the held call information by pressing lt q and p gt navigation keys To reconnect to a call press the line call appearance button where that call is being held If you press the call line appearance button again you disconnect from the call Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call To do this simply complete the transfer immediately after you have entered the number The call goes directly to the extension or outside line you transferred to If the party you are transferring the call to does not answer the transferred call rings back to your extension Consultative Transfer You also have the option to consult with the person you are transferring the call to before you complete the transfer To do this simply remain on the line until the receiving party answers the call After consulting with the receiving party you can either complete the transfer or cancel the transfer to go back to the original call Model 6755i Series IP Phone User Guide 77 L IP Phone UI W hen you lift the handset on the phone the Transfer key displays on the bottom set of softkeys by default Use th
18. Delete softkey 4 To cancel a delete function press the A or w Scroll keys 5 To save a line item to a softkey for speeddialing press the Save softkey and enter the line number at the Save to prompt that is already configured for speeddialing at a softkey 6 To dial a displayed entry from the Callers List pick up the handset press the handsfree button or press a line key 7 To exit the Callers List press the Callers List key 94 Model 6755i Series IP Phone User Guide Editing Entries in the Callers List Important The Callers List does not save changes Editing in the Callers List is generally used if you plan to call the number and need to add a prefix If a dialpad key is pressed when a number and or a name is displayed in the callers list the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix ON N Jun 82 55pm 007 John Burn 9054550055 M7 IP Phone UI Use the following procedure to edit the C allers List Use the following illustration as a reference Callers List Key Handsfree Button 1 Press the Callers List Key 2 Press A and w to find the entry you want to edit Press w to view the most recent call or A to see the oldest call on your list 3 Press any key on the di
19. Lock 4 In the Unlock the Phone field click The phone unlocks dynam ically and displays the following message Phone is unlocked Model 6755i Series IP Phone User Guide 129 Appendix A Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone Time Zone Name Time Zone Code Table Time Zone Name Time Zone Code AD Andorra CET AG Antigua AST Al Anguilla AST AL Tirane CET AN C uracao AST AR Buenos Aires ART AS Pago Pago BST AT Vienna CET AU Lord Howe LHS AU Tasmania EST AU Melbourne EST AU S ydney EST AU Broken Hill CST AU Brisbane EST AU Lindeman EST AU Adelaide CST AU Darwin CST AU Perth WST AW Aruba AST BA S arajevo EET BB Barbados AST BE Brussels CET BG S ofia EET BM Bermuda AST BO La Paz BOT BR Noronha FNT BR Belem BRT BR Fortaleza BRT BR Recife BRT BR Araguaina BRS BR Maceio BRT BR S ao Paulo BRS BR Cuiaba AMS BR Porto Velho AMT BR B oa Vista AMT BR Manaus AMT BR Eirunepe ACT BR Rio Branco ACT BS Nassau EST BY Minsk EET B Z B elize CST A 1 Model 55i IP Phone User Guide Time Zone Name Time Zone Code CA Newfoundland NST CA Atlantic AST CA Eastern EST CA Saskatchewan EST CA Central CST CA Mountain MST CA Pacific PST CA Yukon PST CH Zurich CET C K Rarotonga CKS CL S antiago CLS CL Easter EAS CN China CST C0 Bogota cos CR Costa Rica CST C
20. Ma Programmable Keys 7 Corporate Directory cb cd gt Intercom Call cp aC DND Forwarding JD aC More Voicemail a aee state based Note Ifa 536EM or 560EM Expansion Module is attached to the phone you can configure up to an additional 36 softkeys on each 536E M Expansion Module and up to 60 softkeys on each 560EM Expan sion Module The 6755i IP Phone allows up to 3 expansion mod ules on each phone For more information about expansion modules see Model 536EM and 560EM Expansion Modules on page 122 44 Model 6755i Series IP Phone User Guide You can use the 8x8 Web Phone UI only to configure key functions The following table lists the functions you can set on the programmable keys and softkeys and provides a description for each function Key Function Description None ndicates no setting for the key Line ndicates key is configured for line use Speeddial ndicates key is configured for speeddial use Available on 536EM also You can also configure a prefix for a speeddial number Do Not Disturb DND ndicates key is configured for Do Not Disturb on the phone Flash ndicates the key is set to generate a flash event when itis pressed The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Pickup Indicates the key is configured to pick up parked calls when presse
21. U H avana CST CY Nicosia EES CZ Prague CET DE Berlin CET DK C openhagen CET DM Dominica AST DO Santo Domingo AST EE Tallinn EET ES Madrid CET ES Canary WET Fl Helsinki EET FJ Fiji NZT FK S tanley FKS FO Faeroe WET FR Paris CET G B London GMT G B Belfast GMT G D G renada AST G F C ayenne GFT G I G ibraltar CET G P G uadeloupe AST G R Athens EET GS South Georgia GST GT G uatemala CST G U G uam CST G Y G uyana GYT H K Hong Kong HKS H N Tegucigalpa CST HR Zagreb CET HT Port au P rince EST H U B udapest CET IE Dublin GMT IS Reykjavik GMT IT R ome CET A 2 Model 55i IP Phone User G uide Time Zone Name Time Zone Code M Jamaica EST P Tokyo JST KY C ayman EST LC St Lucia AST Ll Vaduz CET LT Vilnius EET LU Luxembourg CET LV Riga EET MC Monaco CET MD C hisinau EET M K S kopje CET MQ Martinique AST MS Montserrat AST MT Malta CET M X Mexico C ity CST M X C ancun CST M X M erida CST M X Monterrey CST M X Mazatlan MST M X C hihuahua MST M X Hermosillo MST M X Tijuana PST NI Managua CST NL Amsterdam CET NO Oslo CET NR Nauru NRT NU Niue NUT NZ Auckland NZS NZ C hatham CHA PA Panama EST PE Lima PES PL Warsaw CET PR Puerto Rico AST PT Lisbon WET PT Madeira WET PT Azores AZO PY Asuncion PYS A 3 Model 55i IP Phone User Guide Time Zone Name Time Zone Code RO Bucharest EET RU Kaliningrad EET RU Moscow MSK RU S am
22. Web Phone UI Reference For more information about configuring the expansion module softkeys with these functions see the Softkeys and Programmable Keys on page 44 122 Model 6755i Series IP Phone User G uide Using the Expansion Modules 536EM Expansion Module After configuring the softkeys on the 536EM Expansion Module you can record the name of the softkey on the paper labels provided with the Expansion Module Press the softkey you want to use when applicable S oftkeys C O Lock Phone CH BLF Key CH office speeddial v ut mo Se TE FE ETL H 560EM Expansion Module The 560EM Expansion Module screen displays softkeys in column format The function keys on the bottom left of the Module allows you to display 3 full screens of softkeys Each screen consists of 2 columns with the following default headings on each page Page 1 List 1 and List 2 Page 2 List 3 and List 4 Model 6755i Series IP Phone User Guide 123 Page 3 List 5 and List 6 S oftkeys List 1 CTH Lock Unlock a m C BLF 200 ca Home speeddial oH C73 oa m EH 5 oS C73 Cl U C3 a om Cp ct m cr m Cc ca Press for page 1 5 Press for page 2
23. a call any further incoming calls receive busy unless Call Forward Busy or Call Forward No Answer and Busy is configured on the phone for information on Call Forwarding see page 97 It then forwards the call according to the rule configured The phone can only e transfer the currently active call or accept transferred calls if there no active calls If call waiting is disabled e Intercom calls are treated as regular incoming calls and are rejected pre dialing with live dialpad disabled still accepts incoming calls the Incoming Call Interrupts Dialing parameter is ignored because the incoming call is automatically rejected for information on Incoming C all Interrupts Dialing see page 115 e the Missed Calls List does not get updated with details of calls e the Blind Transfer feature on the phone may not work if two calls are made to the phone at one time You can disable call waiting using the configuration files or the 8x8 Web Phone Ul Enabling Disabling Call Waiting 9 8x8 Web Phone UI Use the following procedure to enable or disable Call W aiting on the IP phone Note C all W aiting is enabled by default Model 6755i Series IP Phone User Guide 111 idirtiional Features 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password General Phone Lock Park Call Softkeys and XML Programmable Keys Pic
24. enter the number of rings you want to set before the call is forwarded Valid values are 1 to 9 5 Click Cesare to save the Call Forward settings The changes are Global and are immediately applied to the phone For Per Line Call Forward Settings 1 Select a line to set Call Forwarding on 2 In the Mode field select the mode you want to set on this line Note 1 To disable call forwarding in the 8x8 Web Phone UI set the mode to OFF and remove the phone number in the Forward Number field 2 To force a line to use the global settings set the Mode field to Global 3 In the Forward Number field enter the call forward number for which you want your calls on this line to be call forwarded 4 In the Number of Rings field select the number of rings on the line before the call is forwarded Valid values are 1 to 9 100 Model 6755i Series IP Phone User G uide 5 Click TAN save the C all Forward settings The changes are global and are immediately applied to the phone The following example shows the idle screen on the IP Phone with Call Forwarding set to No Answer mode John Smith CFWD NoAnswer Sat Jan 1 01 04 Missed Calls Indicator The IP phone has a missed calls indicator that increments the number of missed calls to the phone This feature is accessible from the IP phone UI only The number of calls that have not been answered increment on the phone s idle screen as lt number gt New Calls As the
25. handsfree speaker phone 4 Press the key to end the call Using Intercom On the 6755i you can use the Intercom key to automatically connect with a remote extension By default the Icom key is configured as Key 4 on the top set of keys a eee Sir a iC ___ oq E__Lb__ bo g J hee eee bc ao lk lt g __Intercom o ls Key Using the Icom Key L IP Phone UI 1 Press the Intercom key 2 Enter the extension number of the person you wish to intercom for that extension 3 After a beep tone your phone automatically connects with the remote exten sion and you can speak through its speaker 4 To cancel Intercom press Cor the Cancel key 5 When you are finished speaking hang up the phone by placing the handset back on hook or by pressing or the line call appearance button for the active call When you hang up the remote phone also hangs up 72 Model 6755i Series IP Phone User G uide You can set specific incoming Intercom call features on the 6755i IP phone using the 8x8 Web Phone UI The following table describes these features Incoming Intercom Features in 8x8 Web Phone UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the I
26. in the Reset User Password field displays a screen that allows you to enter and save a new user password Set an emergency dial plan The emergency dial plan is 911 The following procedures describe locking the phone setting an emergency dial plan and resetting the user password Locking Unlocking a Phone Use the following procedures to lock an IP phone and prevent it from being used or configured L IP Phone UI Lock the Phone 1 Press Lef on the phone to enter the O ptions List 2 Select Phone Lock and press Select 3 At the Lock the phone prompt press Lock The message Phone is locked displays Unlock the Phone 1 Press ovr J on the phone to enter the O ptions List 2 At the prompt To unlock the phone enter your user password and press Enter The phone unlocks 40 Model 6755i Series IP Phone User Guide NS 8x8 Web Phone UI 1 Click on Operation gt Phone Lock Status System Information Phone Lock Operation User Password Lock or unlock the phone Phone Lock Emergency Dial Plan sanasan Softkeys and XML Programmable Keys Lockthe phone Lock Directory Reset User Password Reset Reset Basic Settings Save Settings Preferences Call Forward Lock the Phone 2 In the Lock the Phone field click The phone locks and displays the following message Phone is locked Unlock the Phone 3 Click on Operation gt Phone Lock 4 In the Unlock the Ph
27. is an example of the Directory List header screen with 97 entries in the List r Directory 97 items Use V A toview Press 1st letter DeleteList Add New Quit 2 You can access entries by pressing A and W to scroll through the list 3 To search for an entry by name press the dialpad number corresponding to the first letter of the name for example press 7 for the letter P C ontinue to press the dialpad number to access other letters on the same key for exam ple press 7 three times for Ron If there are multiple entries under the same letter you can use A and to Scroll through the list or continue to press the next letters of the name to find a better match 4 To dial the displayed number press Caz or just lift the handset or press any line keys 5 Press the Directory Key to cancel 84 Model 6755i Series IP Phone User Guide Sorting Entries and Quick Search Feature You can sort multiple numbers according to preference and perform a quick search feature that allows you to enter the first letter that corresponds to a name in the Directory to find specific line items The phone displays the first name with this letter Note The quick search feature in the Directory List works only when the Directory is first accessed Managing the Directory List From the Directory List in the IP Phone UI you can perform the following Add a new entry e Edit an entry e Delete an entry e S
28. message 5 Enter the extension numbers where the message should be sent Personal Voicemail Greetings Virtual O ffice allows an array of greetings to be recorded for different activities Users can select which greeting callers will hear when they are not able to answer a Call To Record Your Greetings into Voicemail From voicemail s main menu select 2 and then follow the prompts to record each greeting personally e To record your first and last name press 1 Note It is important to record your first and last name to be listed in both the dial by name and the company directory from the auto attendant and one number access greeting e To record your internal greeting press 2 To record your external greeting press 3 To record your after business hours press 4 To record your lunchtime greeting press 5 To record your meeting greeting press 6 To record your weekend greeting press 7 e To record your vacation greeting press 8 Model 6755i Series IP Phone User Guide 105 Selecting the Voicemail Greeting to Play From the voicemail main menu select 5 and then follow the prompts to select which greeting callers will hear Business hours greeting press 1 e After business hours greeting press 2 e Lunch time greeting press 3 e Meeting greeting press 4 e Weekend greeting press 5 e Vacation greeting press 6 Additional Features This section describes additional features you can
29. the states you want to apply to this softkey 6 Click pas to save your changes Callers List Key By default the 6755i has a Callers List key configured on key 3 of the top set of keys However using the 8x8 Web Phone UI you can assign the Callers List key to any key on the top or bottom keys on the phone Callers List Key The Callers List is a stored log of your incoming calls You can use the Callers List key to access a list of callers that called your phone Reference For more information about the Callers List see Callers List on page 92 Model 6755i Series IP Phone User Guide 61 SAD gt Pjos pue SAv gt oqeuxLgueibald SAS gt curl Setting Callers List Key NS 8x8 Web Phone UI Use the following procedure to configure a Callers List key on the 6755i IP Phone The procedure shows the programmable key screen as an example Note B y default Key 3 on the top set of programmable keys is configured for Callers List 1 C lick on Operation gt S oftkeys and XML or C lick on Operation gt Programmable Keys or C lick on Operation gt E xpansion Module lt N gt Status System Information Programmable Keys Configuration Operation User Password Phone Lock Softkeys and XML Programmable Keys Directory Directory Reset Basic Settings Intercom Preferences Call Forwa
30. use on the 6755i phone Calling Features Distinctive Ringing Calls presented to an extension on Virtual Office will ring differently depending on where the call originated e Internal calls are distinguished by one ring External calls are distinguished by two rings Call Waiting Call waiting enables more than one call to be taken at a time If a call comes in while you re on the phone the system will beep up to three times over a 24 second period before the call is routed into voicemail You will be presented with caller ID if provided by the calling party and the call waiting indicator tone C all waiting is configured at sign up of service Changes to enable or disable call waiting can be done from the Extension Manager Multiple Call Handling Multiple call handling allows users to pick up a second ringing call while placing another one on hold Multiple call handling also allows users to call out while already on a phone call Lastly multiple call handling gives telephone users the ability to toggle between calls Multiple call waiting is configured at sign up of the service and changes to enable or disable multiple call handling can be made on a per Call basis or setup online Taking Multiple Calls W hile talking on the phone a new call will be announced by an audio alert beep to the phone and call waiting with the caller ID number will display on the phone To pick up the second ringing call Press the Retrieve
31. you are not available to answer the phone Different greetings and routing can be accomplished with voicemail The following section includes listening saving deleting and forwarding message controls and also includes creating changing and setting personal name and greeting options Complete Voicemail Menu Tree To listen to your messages press 1 Once logging into voicemail a summary of old and new messages is played and you will be prompted to proceed The system will automatically start playing the most recent new message and then the oldest saved messages e Press 1 for new messages Press 2 for old and new messages To replay message press 1 To listen to next message press 2 To delete message press 3 e To play previous message press 4 To call to sender press 5 Voicemail Call Return enables you to return a call from voicemail without dialing the number Simply press 5 while listening to a voicemail if caller ID is recognized Virtual O ffice will call the person back To return to voicemail while still on the call press and you will be returned to that voicemail e To return to the main menu press e To enable voicemail internationally contact Tech Support at 1 888 898 8733 e Press 3 for group messages this promptis only played if you belong to a group extension e For the main menu press To establish or change a greeting press 2 To record your first and last name press 1 This will be th
32. your party picks up a timer appears on your display that records the length of your call If the Live DialPad option is on as soon as you press the first digit on the dialpad the phone automatically selects the next available line go off hook and dial as digits are pressed Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset Your phone must be in either the S peaker or S peaker H eadset audio mode For more information about setting the audio mode on your phone see Audio Mode on page 28 L IP Phone UI To dial using handsfree first press and enter a number at the dial tone To answer a call on your phone using handsfree press or the line call appearance button e If you are in Speaker audio mode lift the handset and press to switch between handsfree and handset If you are in Speaker H eadset audio mode press to switch between handsfree and headset e When the handset is on hook press to disconnect the call W hen handsfree is on the speaker light turns on 70 Model 6755i Series IP Phone User Guide Using a Headset The 6755i accepts headsets through the modular RJ 22 jack on the back of the phone Contact your telephone equipment retailer or distributor to purchase a compatible headset or go to http www 8x8 com store Default aspx page business_ accessories Note C ustomers should read and observe a
33. 55i IP phone 1 Corp Directory Listing Allows you to easily access to corporate contacts through the search function 2 Call Forwarding Aallows incoming calls to be forwarded to another destination 3 Transfer Allows user to transfer a call directly to another person 4 Voicemail Allows user easily access to their voicemail box 5 Intercom Automatically connects with a remote extension for outgoing calls and answers incoming intercom callsn 6 Do Not Disturb DND Allows you to easily access to corporate contacts through the search function The following softkeys display when you pick up the handset Dial After entering a phone number from the keypad you can press the Dial softkey to immediately dial the number Conf Begins a conference with the active call Xfer Transfers the active call to another number Note For more information about programming the programmable keys to perform specific functions see the Softkeys and Programmable Keys on page 44 Model 6755i Series IP Phone User Guide 13 Keys Key Description cp Cp cp Softkeys 6 Bottom keys programmable state based a softkeys up to 20 programmable functions a aC Note For more information about programming the softkeys to perform specific functions see the Softkeys and Programmable Keys on page 44 Methods for Customizing Your Phone There are two ways to customize specific options on your phone
34. Altemate button which will pick up the new call and place the original caller on hold where they will hear music on hold 106 Model 6755i Series IP Phone User Guide Alternate Between Calls W hile on the phone with two calls you can e Press Retrieve Alternate to switch between callers Caller ID W hen an internal extension call is received on a Virtual O ffice phone the display will present an extension name On an external call the display will present a caller number Additional caller numbers will be displayed with multiple calls e To identify the caller number on calls you should wait at least two rings e In some cases the caller number or caller ID may not be available e Can be turned off for all calls from the Extension Manager Three party Conference Three parties can conference in on the same call Multiple conference calls can be added together from other extensions within Virtual O ffice C onference calls can be initiated by calling out of a call and conferencing in but also by adding a call waiting to an existing call Transferring Transferring calls provides users with the ability to pass a caller to another person either inside the company or outside to an external phone Transferring a call can be done without notifying the recipient unsupervised or can be announced supervised by you to the recipient before being passed on Do Not Disturb DND Puts the telephone in a state that will not ring
35. DD default DD MMM YY e YYYY MM DD DD MM YYYY DD MM YY DD MM YY Model 6755i Series IP Phone User Guide 35 e MM DD YY MMM DD DD MMM YYYY e WWW DD MMM DDMMM DD MM YYYY Note The date and date format you configure display on the phone s idle screen 4 Click Gea to save your settings User Password This category allows you to change the user password for your phone C hanging your password ensures that only you can alter your phone settings and helps keep your system secure You can change your user password using the IP Phone UI or the 8x8 Web Phone Ul If you change the password Then you need to Using the IP Phone UI Use that new password to log into the 8x8 Web Phone UI Using the 8x8 Web Phone UI Use that new password when changing the user password via the IP Phone UI Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols and alpha characters are not allowed Default password is an empty string field is blank Setting a User Password M7 IP Phone UI Note If required use the following keys while entering a password Backspace softkey moves cursor back a space and deletes characters Clear softkey clears entire field of all characters Quit softkey cancels the password changing process without saving 1 Press on the phone to enter the Options List 2 Select Use
36. P phone to automatically answer an Intercom call If auto answer is enabled on the IP phone the phone plays a tone if Play Warning Tone is enabled to alert the user before answering the Intercom call If auto answer is disabled the phone rejects the incoming Intercom call and sends a busy signal to the caller Play Warning Tone Allows you to enable or disable a warning tone to play when the phone receives an incoming Intercom call on an active line Allow Barge In Allows you to enable or disable how the phone handles incoming Intercom calls while the phone is on an active call For more information about the incoming Intercom features and for procedures on setting these features see Incoming Intercom Call Features on page 119 Redial L IP Phone UI Press to dial the most recent number you dialed from the phone e If you are off hook and press the last number you called is called back If you are on hook and press Ce a Redial Directory list appears on screen The redial list is available during active calls It stores up to the last 100 numbers you Called allowing you to scroll through and select the number you wish to redial Note Your System Administrator can set your Redial key to speeddial a specific number C ontact your System Administrator for more information Model 6755i Series IP Phone User Guide 73 Accessing the Redial List L IP Phone UI 1 If you are off hook
37. To enable this field check the box 6 Click pas to save your settings Model 6755i Series IP Phone User Guide 121 Model 536E M and 560E M Expansion Modules The 6755i1P Phone offers optional 536EM and 560EM Expansion Modules that attach to the right side of the phone to provide additional softkeys Model 536EM gooooggogooggonoog googgggonnggggags The 536EM provides 18 softkeys in each column totaling 36 keys on the keypad Each key provides an LED for indicating call status The 536EM provides a paper label for convenient key labeling Model 560EM TTT TT 090000000 ATTAIN The 560EM provides 10 softkeys in each column totaling 20 keys on the keypad The 560EM also provides 3 keys at the bottom left of the unit These keys represent Page 1 Page 2 and Page 3 of the LCD display The 560EM has 20 keys available on each page totaling 60 softkeys Each key provides an LED for indicating call status The 560EM provides an LCD for displaying key labels The softkeys support the following features Busy Lamp Fields BLFs maximum of 50 Speeddial e Shared Call Appearance Phone Lock C urrently not supported by 8x8 You can configure the softkeys using the 8x8
38. You do this by setting the key to flash The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Setting a Flash Key 9 8x8 Web Phone UI Use the following procedure to configure a Flash key on the 6755i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt S oftkeys and XML or Click on Operation gt Programmable Keys Softkeys Configuration Key Type Lebel Valve Une mi E 2 Speeddisi Home eanont Do No imam vV mcg x SBSGHHS8 BSEG8uqR09 BHSEG8HqR08 BEHAAaDA AARAA 5w0s Finan v Serewde 8S Jone 2 2 cd cd 8 B B SGSesgqgcgs HOSesgg BEeg eeag Ennan XML Applicaton URI XML Applicaton Tie BLF List URE 2 For softkeys select from Key 1 through Key 20 or for programmable keys select from Key 1 through Key 6 3 In the Type field select Flash 4 In the Label field enter a label to display on the phone for the key 5 Click pas to save your changes Services Key Model 6755i Series IP Phone User Guide 57 SAD gt Pjos pue SAv gt oqeuLgueibald SAS gt curl By default the 6755i has a Services key configured on key 1 of the top set of keys However you can use any key to configure a Services key Services z T oa o bheo Key
39. a A 2 ica x GEE lt SRR RORO HSSGSS8e8eo Heguoa 8G eee ORR ECER ORC ag g v X v v XML Applicaton URI XML Application Title BLF List URI Save Settings 2 For softkeys select from Key 1 through Key 20 or for programmable keys select from Key 1 through Key 6 3 In the Type field select Phone Lock from the list of options 4 Click C to save your changes Note You can lock unlock the phone using the new key you just config ured using the 8x8 Web Phone UI at the path Operation gt Phone Lock or using the Phone Lock option on the IP Phone UI at the path Options gt Phone Lock For more information about using the lock unlock feature see Locking Unlocking a Phone on page 40 Using the Lock Unlock Key on the IP Phone After configuring a key as a lock unlock key refer to the following procedure to use the key on the IP phone Lock the Phone 1 Press the LOCK key The phone locks The LED for the key AND the Message Waiting Lamp illuminate steady ON An Unlock label appears next to the key you just pressed Unlock the Phone 1 Press the UNLOCK key A password prompt displays 2 Enter your user password and press ENTER The phone unlocks The LED for the key AND the Message Waiting Lamp go OFF The Lock label appears next to the key you just pressed Model 6755i Series IP Phone User Guide 67 Deleting a Key 9 8x8 Web Pho
40. a call you can use the softkeys or hard keys on the phone to place a call on hold transfer a call or conference Placing a Call on Hold You can place an active call on hold by pressing the Hold key When you place a call on hold only your phone can retrieve the call L IP Phone UI To place a call on hold 1 Connect to the call if not already connected 2 Press the Hold key K John Smith Tue May 17 10 19am L1 Hold 201 Keri March The line call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold The screen displays Call Held with the line number the call is held at the phone Note If you are connected to another call the phone does not beep to remind you that you still have a call on hold 76 Model 6755i Series IP Phone User G uide When on Hold To let your caller know that they are still on hold music plays softly if this has been set up for your system The call line appearance light for the line you are on remains solid to indicate that you are still connected L1 John Smith Tue May 17 10 19am L1 Connected gt 201 Keri March Automatic Hold W hen juggling between calls you do not have to press the hold button to go from one call to the next The phone automatically puts your current call on hold as soon as you press a new line call appearance button If you have more than one call on hold
41. ain US Central US Eastern O US Hawaii United States 5 Press Done to save the Time Zone setting Daylight Saving Time 1 Select Preferences 2 Select Daylight Saving Time and Date 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time 7 Set Date Select 3 Select a Daylight Saving time from the list of options Default is Automatic Valid values are OFF 30 min summertime 1h summertime 34 Model 6755i Series IP Phone User Guide e Automatic Default Daylight Savings O Off O 30min summertime Omih summertime Automatic Cancel Done 4 Press Done to save the Daylight S aving value you selected NS 8x8 Web Phone UI 1 Click on Basic Settings gt Preferences gt Time and Date Setting Status System Information Preferences Operation User Password Time and Date Setting Phone Lock Time Format 12h Softkeys and XML eee j Programmable Keys Date Format WWW MMM DD ow Directory Reset Basic Settings Preferences Call Forward 2 In the Time Format field select the time format you want to use on your phone Valid values are 12h 12 hour format default 24h 24 hour format Note The time and time format you configure display on the phone s md idle screen 3 In the Date Format field select the date format you want to use on your phone Default is WWW MMM DD Valid values are WWW MMM
42. allers List i Indicates a Call Waiting call in the Callers List rN Indicates an incoming Call Waiting call a John Burns 2x indicates this caller has called twice The display 9054550055 shows the date and time of the last call from that caller Jun 8 2 41pm 2X You can view scroll and delete line items in the Callers List from the IP phone UI You can also directly dial from a displayed line item in the C allers List Model 6755i Series IP Phone User Guide 93 Accessing the Callers List L IP Phone UI Use the following procedure to access the Callers List Use the following illustration as a reference Callers List Key Handsfree B utton 1 Press the Callers List key or press the Services key if your System Adminis trator has configured the Services key to access the Callers List 2 Use the A and w keys to scroll through the line items in the C allers List Note To the left of a line item a b icon displays with the handset ON or OFF the receiver The ON receiver indicates the call came in as a missed call The O FF receiver indicates the call came in and was answered 3 To delete all entries in the Callers List press the Delete softkey at the Callers List header To delete a line item from the Callers List select the line item you want to delete and press the
43. alpad to begin editing 4 To move the cursor one digit to the right press p To erase one digit to the left of the cursor press lt jeadset any line keys Model 6755i Series IP Phone User Guide 95 Deleting Entries from the Callers List You can delete individual items from the Callers List or you can delete all items in the Callers List L IP Phone UI Use the following procedure to delete an individual item from the Callers List Use the following illustration as a reference Callers List Key 1 Press the Callers List Key 2 Use A and w keys to find the item you want to delete 3 Press the Delete softkey 4 Press the Delete softkey again at the prompt to erase the item L IP Phone UI Use the following procedure to delete all items from the Callers List 1 Press the Callers List Key 2 Press the Delete softkey 3 Press the Delete softkey again at the prompt to erase all items Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the 8x8 Web Phone UI When you download the Callers List the phone stores the callerlistcsv file to your computer in comma separated value C SV format 96 Model 6755i Series IP Phone User Guide You Can use any spreadsheet application to open the file for viewing The following is an ex
44. ample of a Callers List in a spreadsheet application This file displays the name phone number and the line that the call came in on E callersList csy 41373 41376 4443245 41356 Download the Callers List Use the following procedure to download the Callers List to your PC using the 8x8 Web Phone UI AS 8x8 Web Phone UI 1 Click on Operation gt Directory Status System Information Directory Operation User Password Files Available for Download Phone Lock Softkeys and XML Directory List Programmable Keys Directory Callers List Reset Basic Settings Preferences Call Forward Upload Files 2 In the Callers List field click on seas A File Download message displays 3 Click OK 4 Enter the location on your computer where you want to download the Callers List and click SAVE The callerslistcsv file downloads to your computer 5 Use a spreadsheet application to open and view the Callers List Call Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination The phone sends the SIP message to the SIP proxy which then forwards the call to the assigned destination Call forwarding is disabled by default You can enable call forwarding on a global basis or on an individual line basis for each line If you have configured call forwarding on an individual line the settings for this line are used
45. and press C the telephone automatically dials the last number you called 2 If you are not on the phone press to display the most recently dialed number and use amp and to scroll through the list to view the other num bers 3 Press W to see the second most recently dialed number or A to see the oldest call on your list 4 To dial the displayed number press or lift the handset or press any line keys 5 Press or the key to cancel Note The redial list is available during active calls It also stores up to the last 100 numbers you called allowing you to scroll through and select the number you wish to redial Deleting from the Redial List Note You cannot delete individual entries in the R edial List M7 IP Phone UI Delete All Items 1 Press Ce 2 Press the Delete Key then press the Delete Key again at the prompt to erase all items Mute You can use the Mute key to mute the handset headset or speakerphone W hen you use the mute key on your phone you cannot be heard on an active call or on a conference For muted calls the handsfree LED flashes and the Mute key LED is ON 74 Model 6755i Series IP Phone User Guide M7 IP Phone UI You can use the Mute key to mute the handset headset or speakerphone The speaker light flashes slowly and you can hear the caller but they cannot hear you To switch mute on or off press we
46. ara SAM RU Yekaterinburg YEK RU O msk OMS RU Novosibirsk NOV RU Krasnoyarsk KRA RU Irkutsk IRK RU Yakutsk YAK RU Vladivostok VLA RU S akhalin SAK RU Magadan MAG RU Kamchatka PET RU Anadyr ANA SE Stockholm CET SG Singapore SGT S Ljubljana CET S K B ratislava CET SM S an Marino CET S R Paramaribo SRT SV EI S alvador CST TR Istanbul EET TT P ort of Spain AST TW Taipei CST UA Kiev EET US Eastern EST US Central CST US Mountain MST US Pacific PST US Alaska AKS US Aleutian HAS US Hawaii HST UY Montevideo UYS VA Vatican CET YU Belgrade CET A 4 Model 55i IP Phone User Guide Appendix A Time Zone Codes A 5 Model 55i IP Phone User Guide Limited Warranty This warranty applies only to products purchased and used in the United S tates What Is Covered Any defect in materials or workmanship for one year See 8x8 Virtual O ffice terms and conditions Support W eb FAQs www 8x8 com support faqs Email virtualoffice 8x8 com Phone 888 898 8733 and press option 1 for Virtual O ffice then option 2 for support Outside the U S 408 687 4120 Waming Toll fraud is committed when individuals unlawfully gain access to a customer s telecommunication system This is a criminal offense C urrently we do not know of any telecommunications system that is immune to this type of criminal activity 8x8 Inc will not accept liability for any damages including long distance charges which result from unau
47. ator for more information Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone L IP Phone UI 30 Model 6755i Series IP Phone User G uide Set Time and Time Format Note The time and time format you configure display on the phone s idle screen 1 Press on the phone to enter the O ptions List 2 Select Preferences 3 Select Time and Date 4 Select Set Time Time and Date 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server k 6 SetTime 7 Set Date Select 5 Using the keys on the keypad enter a time to set on the IP phone Use the Backspace sofkey to move back a space and delete a character Use the AM PM softkey to specify either AM or PM for the time setting Set Time Enter Time 01 13am Backspace AM PM 6 Press Done to save the setting 7 Select Time Format 8 Using the Change softkey set the Time Format to either a 12 hour format ora 24 hour format Valid values are 12h and 24h Default is 12h Time Format Time Format 12h Change Cancel Done Model 6755i Series IP Phone User Guide 31 9 Press Done to save the Time Format you selected Set Date and Date Format Note The date and date format you configure display on the phone s idle screen 1 Select Preferences 2 Select Time and Date 3 Select Set Date Time and Date 1 Ti
48. ave entries to the Directory List Save from the Display Save from the Caller List Save from the Redial List Adding Editing Entries in the Directory List You can store a maximum of 7 numbers associated with a unique name You can apply pre defined labels to the entry which include O ffice Home Cell and Pager or create your own labels The following table indicates the maximum characters for each line and field in the Directory List Directory List Limitations Maximum length of a line 255 characters Maximum length of a name 16 characters Maximum length of a label 14 characters Maximum length of a URI 45 characters Maximum number of directory entries in the NVRAM 200 entries Model 6755i Series IP Phone User Guide 85 The following examples illustrate the IP Phone UI screens you can use to add edit entries in the Directory List N Name Number Line 1 V more Save Backspace abc B Cancel Screen 1 Label A more Office Save Backspace Label zabc gt Cancel Screen 2 Adding Names Numbers Labels On Screen 1 e You can add names using the abc softkey You can add numbers up to 7 numbers per name using the numbers on the phone s keypad Use the Backspace softkey when required Use the Save softkey when you are finished adding the name and number s e You can exit from Screen 1 at any time without saving by pressin
49. ble Keys Configuration Operation User Password Key Type Value Phone Lock Softkeys and XML Programmable Keys Services Directory 1 2 Directory 3 Reset Basic Settings 4 Intercom 5 6 Callers List Preferences Call Forward None None Services BLF List URI Save Settings 2 For softkeys select from Key 1 through Key 20 or for programmable keys select from Key 1 through Key 6 3 In the Type field select Services 4 In the Label field enter a label to apply to this key 5 In the Line field select the line you want to apply to this key Valid values are 1 through 9 6 If configuring a softkey on the B ottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 7 Click pas to save your changes Model 6755i Series IP Phone User Guide 59 Directory Key By default the 6755i has a Directory Key configured on key 2 of the top set of keys However using the 8x8 Web Phone UI you can assign the Directory Key to any key on the top or bottom keys on the phone Phonebook a aa Ca bS Key l a The Directory List feature allows you to store frequently used names and numbers on the phone You can also dial directly from a directory entry You can use the Directory Phonebook Key to access a Directory List which co
50. c Pickup call Suppress DTMF Playback Display DTMF Digits e Call Waiting e Play Call Waiting Tone Stuttered Dial Tone e XML Beep Support Status Scroll Delay e Incoming Call Interrupts Dialing Goodbye Key Cancels Incoming Call e UPnP Mapping Lines Message Waiting Indicator Line This category also allows you to configure Incoming Intercom Call Settings Ring Tones global and per line basis Ring Tone Sets Time and Date Settings Language Settings Call Forward Allows you to set a phone number destination for where you want calls forwarded Call forward can be configured using a specific mode off all busy no answer busy no answer on a global or per line basis Phone Status You can view the status of your phone using the IP Phone UI or the 8x8 Web Phone UI Phone Status via IP Phone UI The Phone Status option on the IP phone displays the status of your phone to the LC D display This option allows you to view your phone s e Network status including your phone s IP and MAC address e Local Area Network LAN port PC port e Firmware version Use the following procedure to view the status of your phone using the IP Phone Ul Model 6755i Series IP Phone User Guide 19 L IP Phone UI 1 Press on the phone to enter the O ptions List 2 Select Phone Status 3 Select the option you want to view IP amp MAC Address LAN Port PC Port Firmware Info The op
51. d Services Top Key 1 by Default Indicates the key is configured to access the Services Menu By default the Services Menu displays the following options on the phone Directory Callers List Voicemail Your Administrator can configure XML Services to add to this Services Menu Contact your S ystem Administrator for more information Phonebook Top Key 2 by Default ndicates the key is configured to access the Directory List Callers List Top Key 3 by Default ndicates the key is configured to access the Callers List Line 1 ndicates the key is configured to be used for Line 1 Top Key 4 by Default Phone Lock ndicates key is configured as a phone lock key allowing you to press this key to lock unlock the phone Empty ndicates key is configured as an empty key Keys can also be set up to quickly access features such as Do Not Disturb DND or Voicemail Model 6755i Series IP Phone User Guide 45 State Based Softkeys Bottom Keys only On the 6755i bottom softkeys you can configure a specific state to display when a softkey is being used Jb a C cI D a C cI D a C OU S jee state based The following table describes the states available to configure for the softkeys State Description Idle The phone is not being used Connected The current line is in an active call or the call is on hold Incomin
52. d 1 C fwd Number 2 C fwd Mode 3 No Rings 2 Preferences 1 Tones Ring Tone Tone Set 2 Contrast Level 3 Live Dialpad 4 Set Audio Audio Mode Headset Mic Vol 3 Phone Status 1 IP amp MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info 4 Phone Lock Model 6755i Series IP Phone User Guide 15 Using the IP Phone UI L IP Phone UI 1 Press the O ptions key on the phone to enter the O ptions List 2 Use A and to scroll through the list or press the number corresponding to the Option 3 Press Enter the m key or press the digit number for the corresponding option to select that option 4 Use the softkeys that display for each option to change a selected option 5 Press the Done button to save the change 6 Press the button the lt q button or the button at any time to exit without saving changes References For more information about customizing your phone using the available options from the IP Phone UI see the section C ustomizing Your Phone on page 22 For more information about administrator options contact your System Administrator Phone Options via the 8x8 Web Phone UI In addition to the IP Phone UI options you can customize additional options on the IP Phone using the 8x8 Web Phone UI In order to access your phone using the 8x8 Web Phone UI you need to know your phone s IP address To find your phone s IP address see Finding Your Phone s IP Addr
53. da e Mexico e United Kingdom e Italy Germany France Europe generic tones e Australia W hen you configure the country s tone set the country specific tone is heard on the phone for the following dial tone secondary dial tone ring tone busy tone congestion tone call waiting tone ring cadence pattern Global ring tones and tone sets can be configured using the 8x8 Web Phone UI and the IP Phone UI Configuring Ring Tones and Tone Sets a7 IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone global configuration only Press on the phone to enter the Options List Select Preferences Select Tones Select Ring Tone Select the type of ring tone Tone 1 through Tone 5 or Silent Press Done Select Tone Set Select the country for which you want to apply the tone set Valid values are Australia Europe France Germany Italy UK Mexico and US Default is US on OU BWN Model 6755i Series IP Phone User Guide 23 9 Press Done The ring tone and tone set you select is immediately applied to the IP phone AS 8x8 Web Phone UI 1 C lick on Basic Settings gt Preferences gt Ring Tones Status System Information Preferences Operation User Password Phone Lock Softkeys and XML Programmable Keys Global Ring Tone Directory Line 1 Reset Ring Tones Tone Set Line 2 Basic Settings Pref
54. dge Conference bridge supports up to 20 connected callers An unlimited number of conference bridges can be in session at the same time To Call into a Conference Internal 1 Call into the Conference Bridge by pressing More then Conf Bridge on your phone 2 Dial 556 from your extension External 1 Call direct DID to Conference Bridge only if a DID is assigned to C onfer ence Bridge 2 Call in Auto Attendant and select Menu Option that is assigned to Conference Bridge e g O ption 4 gt Conference Bridge Note C onference Bridge must be configured to one of the Menu Options in the Auto Attendant before accessing from the outside Conference Menu Options Enter a Conference Option 1 1 Enter your extension then press 2 Enter conference ID then press 3 Please record first and last name then press Create a Conference Option 2 Enter your extension then press Enter your password then press Voicemail Password e Create a conference that expires in 2 weeks press 1 e Create a non expiring conference press 2 e Create a conference with a custom expiration date press 3 Delete Existing Conference Option 3 1 Enter your extension then press 2 Enter your password then press Voicemail Password 3 Enter the conference ID you want to delete then press 82 Model 6755i Series IP Phone User Guide Ending Calls L IP Phone UI To end a call you first need to connect or recon
55. display of DTMF digits on the IP phone Note Display DTMF Digits is disabled by default 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password General Phone Lock Park Call Softkeys and XML Programmable Keys Pick Up Parked Call Directory Suppress DTMF Playback Enabled Reset Display DTMF Digits Enabled se Call Waiting Enabled Preferences Call Forward Play Call Waiting Tone Enabled Stuttered Dial Tone Enabled XML Beep Support Enabled Status Scroll Delay seconds Incoming Call Interrupts Dialing Enabled Goodbye Key Cancels Incoming Call Enabled UPnP Mapping Lines v Message Waiting Indicator Line Iv Incoming Intercom Settings Auto Answer Enabled Microphone Mute Enabled Play Warning Tone Enabled Allow Barge In Enabled 2 Enable the Display DTMF Digits field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click Gage to save your settings 110 Model 6755i Series IP Phone User Guide Enable Disable Call Waiting The call waiting feature notifies the user on an active call of a new incoming call You can disable the call waiting feature so that the new incoming call is automatically rejected by the phone with a busy message If you disable call waiting on the phone and the user is on
56. e 49 In active states such as ringing conference connected etc all softkeys disappear except softkeys that have been set up as line call appearances and any context dependent softkeys required for the active state such as the Drop softkey in the connected state Typically context dependent softkeys appear in the top left position and all line call appearance softkeys appear in the remaining positions Note In some situations such as during a conference call the line call appearance softkeys may overwrite some of the context dependent softkeys In this case instead of the Previous and Next softkeys up or down icons amp and W appear on the display By using the A and W navigation keys you can access the same functionality as the Previous and Next softkeys You use the 8x8 Web Phone UI to set a programmable key or softkey as a line Setting a Line Key You can set a key as an additional line on the 6755i The key acts as a line that behaves the same as a hard line key For more information about the behavior of line keys see Multiple Line and Call Appearances on page 43 You use the 8x8 Web Phone UI to set a key as a line AS 8x8 Web Phone UI Use the following procedure to set a key to function as a line The procedure shows the softkey screens as an example 1 C lick on Operation gt Softkeys and XML or C lick on Operation gt Programmable Keys or 50 Model 6755i Series IP Phone User Guide
57. e L IP Phone UI IF THEN Goodbye Key Cancels Incoming Call is press the Goodbye key to reject the enabled AND a second call comes in while second incoming call you are on an active call Goodbye Key Cancels Incoming Call is press the Goodbye key to hang up on the disabled AND a second call comes in active call so you can answer the second while you are on an active call incoming call Goodbye Key Cancels Incoming Call is press the Ignore softkey to ignore the disabled AND a second call comes in second incoming call and remain on the while you are on an active call active call OR press the Answer softkey to answer the second incoming call Message Waiting Indicator You can configure the Message Waiting Indicator MW I to illuminate for a specific line or for all lines For example if you configure the MW I LED on line 3 only the LED illuminates if a voicemail is pending on line 3 If you configure the MW I LED for all lines the LED illuminates if a voicemail is pending on any line on the phone lines 1 through 9 You configure the MW I indicator using the 8x8 Web Phone UI Configuring Message Waiting Indicator NS 8x8 Web Phone UI Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone Note Message Waiting Indicator Line parameter is set to ALL lines by default 118 Model 6755i Series IP P
58. e Keys Pick Up Parked Call Directory Suppress DTMF Playback Enabled Reset Display DTMF Digits Enabled Basic Settings Preferences Call Forward Play Call Waiting Tone Enabled Stuttered Dial Tone Enabled XML Beep Support Enabled Call Waiting Enabled Status Scroll Delay seconds Incoming Call Interrupts Dialing Enabled Goodbye Key Cancels Incoming Call Enabled UPnP Mapping Lines 0 a Message Waiting Indicator Line All Incoming Intercom Settings Auto Answer Enabled Microphone Mute Enabled Play Warning Tone Enabled Allow Barge In Enabled 2 A call waiting tone is enabled by default If required disable the Play Call Waiting Tone field by unchecking the check box 3 Click paas to save your settings Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone You can configure this feature using the 8x8 Web Phone UI Configuring Stuttered Dial Tone amp 8x8 Web Phone UI Use the following procedures to configure stuttered dial tone on the IP phone Note Stuttered Dial Tone is enabled by default Model 6755i Series IP Phone User Guide 113 Sourges j Peucbhippv 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password Gana Pororo Park Call So
59. e Waiting Indicator Line Incoming Intercom Settings Auto Answer Enabled Microphone Mute Enabled Play Warning Tone Enabled Allow Barge In Enabled 2 Go to the General section 3 Enable the Suppress DTMF Playback field by checking the check box Dis able this field by unchecking the box Default is disabled 4 Click pas to save your settings Display DTMF Digits A feature on the 6755i phone allows users to enable or disable DTMF dual tone multi frequency digits to display to the IP phone when using the keypad to dial or when dialing from a softkey or programmable key DTMF is the signal sent from the phone to the network that you generate when you press the phone s touch keys This is also known as touchtone dialing Each key you press on your phone generates two tones of specific frequencies One tone is generated from a high frequency group of tones and the other from a low frequency group Model 6755i Series IP Phone User Guide 109 If you enable the Display DTMF Digits parameter the digits you are dialing from the keypad or from a programmable key display to the IP phone s LCD display This parameter is disabled by default no digits display when dialing You can enable the Display DTMF Digits parameter using the 8x8 Web Phone UL Configuring Display of DTMF Digits NS 8x8 Web Phone UI Use the following procedure to configure the
60. e allows you to set the backlight status on the LC D display to the following Always ON Default Always OFF e Automatically turn ON the backlight when the phone is in use and then auto matically turn O FF the backlight when the phone is idle after a specified length of time Auto backlighting sets the phone to turn off the backlighting after a period of inactivity the idle period is user definable under the Advanced softkey when you select the Auto mode In Auto mode the backlight turns on with a key press or state change on the phone Model 6755i Series IP Phone User Guide 25 Setting the Backlight M7 IP Phone UI 1 Press on the phone to enter the O ptions List 2 Select Preferences 3 Select Display 4 Select Backlight Display 1 Contrast Level Fk 2 Backlight Select 5 Use the and w navigation buttons to select the Backlight status for your phone Default is ON Available options are Off On Default Auto 6 If you selected On or Off press Done to save your setting Backlight O Off On O Auto Cancel Done 26 Model 6755i Series IP Phone User Guide 7 If you selected Auto press the Advanced softkey Backlight O Off O On Auto Advanced Cancel Done 8 Using the keypad enter the amount of seconds you want the phone to stay backlit when the phone is idle Default is 10 seconds When this period of time is reached the phone tur
61. e and Multiple Numbers in an Entry on page 90 e You can use the Change softkey to change a number or a name e You can use the Quit softkey to quit the editing of the current Directory entry Scrolling Multiple Screens Per Entry If there are multiple numbers for an entry the lt g and p gt keys display for you to scroll multiple screens The following examples show Screen 1 as Steve Smith s Office number Screen 2 as Steve Smith s Home number and Screen 3 as Steve Smith s Cell number The first scroll indicates there are multiple number entries for the name The q and p gt indicates you can scroll forward or backward between screens The lt indicates this is the last number entry for the name Model 6755i Series IP Phone User Guide 87 ia 001 Steve Smith Office Le 905 760 9999 Line 1 Dial Delete Arrange Change Add Number Quit 001 Steve Smith Home 783 555 7676 Line 1 Dial Arrange Add Number 001 Steve Smith Cell 783 444 5555 Line 1 Dial Delete Arrange Change Add Number Quit Arranging Multiple Screens You can use the Arrange softkey to move the number label line forward or backward between screens for the specified name If there is a label assigned to the entry the following screen displays after pressing the Arrange softkey Label Cell gt 1 Office 2 Home 3 Cell Save Cancel e Press
62. e cables are tightly connected to the phone and to the wall jack The phone should automatically detect when it is reconnected and displays the Network Connected prompt for a few seconds However if changes have been made to your phone s network settings you may need to restart your phone For more information about connecting your phone see the 8x8 6755i IP Phone User Reference Manual the section Plugging in and Starting the Phone Model 6755i Series IP Phone User Guide 7 Check with your system or network administrator for assistance Note If the phone displays No Service you can still use the phone but it is not registered with the Registrar For more information about reg istering your phone see your System Administrator Idle Screen W hen the phone has successfully updated the configuration and connected to the network the phone displays the Idle State screen The idle screen is shown whenever your phone is not in use L1 John Smith Sat Jan1 12 18am The Idle State screen lists your name day date and time In the above screen the L1 indicates John Smith is configured on Line 1 By default the top programmable keys 1 through 4 are configured for Services Directory Callers List and Intercom respectively You can configure the 6 top programmable keys with up to 6 functions and the 6 bottom softkeys with up to 20 functions as required el e N Services yy Xba r e
63. e name that callers hear if they select Dial By Name or Company Directory from the Auto Atten dant If no name is recorded your name will not be heard on the company auto attendant directory To record your internal greeting press 2 played only to internal callers To record your external greeting press 3 played only to external callers To record your after business hours greeting press 4 To record your lunch time greeting press 5 To record your meeting greeting press 6 To record your weekend greeting press 7 To record your vacation greeting press 8 e To return to the previous menu press To exit press 9 Model 6755i Series IP Phone User G uide 103 To change user preferences press 3 e Password 1 Do not disturb 2 e Call waiting 3 e Busy ring no answer Internet outage handling 4 e Email notification 6 To return to the previous menu press To establish or change forwarding rules press 4 e Listen to forwarding rule press 1 Change forwarding rule press 2 To set forwarding rule press 3 To delete forwarding rule press 4 e To return to main menu press To exit press 9 To set a specific greeting to play press 5 e Business hours greeting press 1 e After business hours greeting press 2 e Lunch time greeting press 3 e Meeting greeting press 4 e Weekend greeting press 5 e Vacation greeting press 6 To listen to the current greetin
64. e the various 6755i phone key functions and how they help you make and manage your calls and caller information _ lt _ U jf ey ooh ay L ko pam C Model 6755i Series IP Phone User Guide 11 Key Descriptions The following table identifies the keys on the key panel of your 6755i IP phone Keys Key Description Goodbye Goodbye key Ends an active call The G oodbye key also exits an open list such as the Options List without saving changes Options Options key Accesses options to customize your phone Your System Administrator may have already customized some of your settings Check with your S ystem Administrator regarding the administrator only options I Hold ff Hold key Places an active call on hold To retrieve a held call press the call appearance button beside the light that is flashing Redial Redial key Redials up to 100 previously dialed numbers Pressing the Redial key twice simultaneously redials the last dialed number cI Volume control key Adjusts the volume for the handset headset ringer and handsfree speaker Line 4 f Line 3 J Line 2 J Line Call Appearance key C onnects you to a line or call The 8x8 6755i IP phone supports up to 4 line keys Speaker ff Headset Handsfree
65. eeeseeemnoeeeeeseeomie Ring Tones and Tone Setioa ae iin TE Contrast Lev ladiman rantana Ana a i r Ta Backlight Live Dialpad Set Audio Time and Date User PASS WOM inium ReSetting a USEF PASSWOMc sc icceccesesncater cesses lenses dasetezestapecghentng cettetscecedueenuneseebe Restarting your phone mres tinea wine A A E AE Phone LOCK ses cetecistcseecseesesessateeatecennencoass Defining an Emergency Dial Plan Line Keys Programmable Keys and S oftkeyS sssusa 43 Multiple Line and Call Appearances c ccs teesneesteessessessceesntesieentesseenee 43 S oftkeys and Programmable Keys State Based S oftkeys Bottom Keys Only sssri EEN AE E servant neste E E A E ETE ccestetineninat S peeddial Key usss Do not Disturb DND Key Flash Key n Services Key Directory Key Callers List Key iveccha cise sesantesnsssessussatcielasasancsnrsshesiscnsesnsevabvasdanesasisinasssnentsuedinsnecnennieastad hter om Keya Raa aN susie annus aun STSEEN NONE KEY sos Javea hein ial tol a cuted ich Gal E a aeons Table of Contents Empty Key softkeys only Phone Lock Key nass D leting a Key arinin i e a a a A Making Calls a a m aaa a aaa anaia aian DAEAR MN ALOE AES AA EEEE E E S AE S AOE To Call an Outside Number To Call Another Extension Making d Coallsiativsiitiicasndtantndiadavnsianaalinnintanimvainiananwn Receiving a Call sses Using Handsfree Speakerphone Receiving Calls ssscssssssss
66. en as an example Note B y default Key 4 on the top set of programmable keys is configured for Intercom 1 Click on Operation gt S oftkeys and XML or Click on Operation gt Programmable Keys or Model 6755i Series IP Phone User Guide 63 C lick on Operation gt E xpansion Module lt N gt Status System Information Programmable Keys Configuration Operation User Password Key Type Value Phone Lock Softkeys and XML i Programmable Keys 2 Directory pma 3 Callers List Basic Settings 4 Intercom Preferences Call Forward P None 6 None Services BLF List URI Save Settings 2 For softkeys select from Key 1 through Key 20 or for programmable keys select from Key 1 through Key 6 3 In the Type field select Intercom 4 In the Label field enter a label to apply to this key 5 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 6 C lick pas to save your changes None Key You can seta softkey or programmable key to force a blank entry on the IP phone display for a specific key You do this by setting the key to none The keys are added in order from key 1 to key 20 after any hard coded keys have been added If a particular key is not defined it is ignored For more information about key behavior see Key Display Behavior on page 47 Setting a None Key NS 8
67. en handset is lifted Local Conferencing The 6755i phone supports up to 3 parties including yourself in a conference call This is called Local Conferencing and is the default method of conferencing on the 6755i Note Your System Administrator can set your C onference key to speed dial a specific number C ontact your S ystem Administrator for more information Model 6755i Series IP Phone User Guide 79 Using Local Conferencing M7 IP Phone UI Use the following procedure to create a conference call using local conferencing Use the following illustration as a reference f Aaaa E aifi 000 Conference key when handset is lifted 1 W hen you begin a conference you are the first party in the conference Party 1 Pick up the handset or press the speakerphone key A line opens up John Smith 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer W hen Party 2 answers you can consult with them before adding them to the conference 80 Model 6755i Series IP Phone User G uide 4 Press the Conf Key A new line opens John Smith 5 Enter the phone number of Party 3 6 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the conference 7 Press the Conf key again to add Par
68. erences awe Call Forward Line 4 Line 6 Line 6 Line 7 Line 8 Line 9 For global configuration 2 In the Ring Tones section select a country from the Tone Set field Valid values are Australia Europe France Germany Italy UK Mexico and US Default is US 3 Select a value from the Global Ring Tone field Note See the Ring Tone Sets on page 23 for valid values For per line configuration 4 In the Ring Tone section select a line for which you want to set ring tone 5 Select a value from the LineN field Note See the Ring Tone Sets on page 23 for valid values 6 Click Gea to save your settings Contrast Level The Contrast Level option on the IP phone allows you to set the amount of light that illuminates the LC D display Use this option to set the preference of contrast level You can set the contrast level using the IP Phone UI only 24 Model 6755i Series IP Phone User Guide Setting Contrast Level M7 IP Phone UI 1 Press cv on the phone to enter the Options List 2 Select Preferences 3 Select Display 4 Select Contrast Level Display Fk 1 Contrast Level 2 Backlight Select 5 Use the 3 and 4 navigation buttons to increase or decrease the intensity of contrast lighting on the LCD Contrast Level Contrast Level Cancel Done 6 Press Done to save your selection Backlight The Backlight option on the IP phon
69. esesneeseeriesneeceesnaes Troubleshooting S OLUtIONS secsssssssssssssssesssssseessesssceessssneeessssseeesessscersessseeeeessssers Appendix A Time Zone Codes erresssssssssssssssssseeeescessusseeeeseesunsaeeeesesessenuineeesesozann 1 Limited Warranty recccsssssssssssescsssssessescsssssseceesessunsseseeseseunuucersessanuuoeeeesesnuoeeesseeanuen 6 What ls Covered iniisidh a 6 SUP POLK ssunsssnunsnnnnnnnnnnunnnnnunnnnnnnnnnnnnnnnnnnunnnnnunnnnnunnnnnunnnnnunnnnnunnnnuunannuunannnunannnnnannunaanunna anann ana 6 vii SPUSQUOD JO sIGeL Introduction This 6755i series IP telephone has all the features of a regular business phone allowing you to make and receive calls transfer conference and more The 6755i IP telephone provides communications over an IP Network using the SIP IP telephony protocol Phone Parts Checklist Remember to save your sales receipt in case you ever need warranty service Check to make sure your package includes the items described below 6755i IP Phone Handset Telephone Base Desk Legs Power Adapter Handset C ord Wall Mount Drilling Template Programmable Key C ard Ethernet C able CD Reference Screws and Anchors for Wall Mount Model 6755i Series IP Phone User Guide 1 W hen you unpack your phone you should ensure that you have all of the following items Remember to save your sales receipt in case you ever need warranty service 6755i IP Phone Parts
70. ess on page 20 16 Model 6755i Series IP Phone User G uide Using the 8x8 Web Phone UI 9 8x8 Web Phone UI 1 Open your web browser enter the phone s IP address or host name into the address field and press lt Enter gt The following logon screen displays Connect to The server SE 90 WP at Please erter User name and password requires a username and passrrord Warning This server is requesting that your username and password be sert in an insecure manner basic authentication without secure connection eer name C v Password C Remember my password 2 At the prompt enter your username and password and click Cx The Network Status window displays for the IP phone you are accessing Note For a user the default user name is user and the password field is left blank PacketS frente Mretenne Cone 3 You can logout of the 8x8 Web Phone UI at any time by clicking Log Off Model 6755i Series IP Phone User Guide 17 3u0Ud ANNO BulZnucgsny 10 spounsnr The following categories display in the side menu of the 8x8 Web Phone UI Status Operation Basic Settings Headings Status Descriptions The Status section displays the network status and the MAC address of the IP phone It also displays hardware and firmware information about the IP phone The information in the Network Status window is read only Operation User Password Allows you t
71. ftkeys If you have no softkeys configured on the IP Phone and you assign softkey functions to higher number keys in the 8x8 Web Phone UI the key functions automatically appear in the first available position on the LC D display For example if softkeys 1 through 20 are set to None and you set softkey 12 as the following Type speeddial Label LAB Value 3456 After saving the settings the LAB label actually appears in position 1 of the LC D A softkey function of none does not display on the idle screen at all Model 6755i Series IP Phone User Guide 47 The following illustration shows the configuration of Key 12 and how that key displays on the phone Softkeys Configuration Key Type 1 e leje le ie xj a lt ie e 2 lt e e en 2 e e HARTEEREPTTETE TEHETE Key 12 configured as a speeddial l John Smith Key 12 displays in Sat Jan 1 12 18am softkey position 1 on the phone Line Keys Programmable Keys and Softkeys 48 Model 6755i Series IP Phone User Guide Line Key You can set a programmable key or softkey to act as a line call appearance key on the 6755i The This key acts as a line that behaves the same as a hard line key L1 L2 L3 and L4 For more information about the behavior of line keys see Multiple Line and C all Appearances on page 43 If you configure line keys for the bottom softkeys the status
72. ftkeys and XML Programmable Keys Pick Up Parked Call Directory Suppress DTMF Playback Enabled SESE Display DTMF Digits Enabled Basic Settings x Call Waitin Preferences a Enabled Call Forward Play Call Waiting Tone Enabled Stuttered Dial Tone Enabled XML Beep Support Enabled Status Scroll Delay seconds Incoming Call Interrupts Dialing Enabled Goodbye Key Cancels Incoming Call LV Enabled UPnP Mapping Lines ov Message Waiting Indicator Line v Incoming Intercom Settings Auto Answer Enabled Microphone Mute Enabled Play Warning Tone Enabled Allow Barge In Enabled 2 Stuttered dial tone is enabled by default If required disable the Stuttered Dial Tone field by unchecking the check box 3 Click ps to save your settings Status Scroll Delay Using the 8x8 Web Phone UI you can specify a scroll delay option that allows you to set the time delay in seconds between the scrolling of each status message on the phone You can specify this setting in the Status Scroll Delay seconds field at the path Basic Settings gt Preferences gt General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required S etting and saving the value in the 8x8 Web Phone UI applies to the phone immediately Configuring Status Scroll Delay NS 8x8 Web Phone UI Use the following procedu
73. g press 0 e Return to the previous menu press To tum on off the announcement only mode press 6 To exit press 9 To place a call from voicemail press Calling out of voicemail enables users to take advantage of 8x8 competitive international rates by dialing any number from inside voicemail W hile accessing your voicemail press then press You will hear dial tone Press 9 and dial the number to initiate your call If on a cellular or mobile phone you can access our low international calling rates by dialing into your voicemail to originate call Note C ontact 8x8 Tech Support to enable this feature 104 Model 6755i Series IP Phone User Guide Message Playback Control W hen listening to messages the system gives the user several options To hear more options press 0 e Press 1 to obtain more information about the message The following will be heard External or internal message Priority type e From Caller ID or extension Timestamp for message e Press 2 to forward the message to another extension Press 3 to call the sender Press to return to main menu Note At any time during the menus you may press the desired keys to interrupt voicemail prompts Forwarding Messages 1 A user can forward a message to another user to share information 2 Log into voicemail and select the message that is to be forwarded 3 Press 0 after listening to the message 4 Select 2 to forward
74. g The phone is ringing Outgoing The user is dialing a number or the far end is ringing Busy The current line is busy because the line is in use or the line is set as Do Not Disturb The following table identifies the applicable default states for each softkey type on the IP phone Softkey Type Default States None All states disabled Line dle Connected Incoming Outgoing Busy Speeddial dle Connected Incoming Outgoing Busy DND dle Connected Incoming Outgoing Busy BLF dle Connected Incoming Outgoing Busy BLF List dle Connected Incoming Outgoing Busy Auto Call dle Distribution ACD 46 Model 6755i Series IP Phone User Guide Softkey Type Default States Directed Call Idle Connected Incoming O utgoing Busy Pickup DCP Group Call Pickup GCP XML Idle Connected Incoming O utgoing Busy Flash All states disabled S precode Connected Pickup Idle O utgoing Services Idle Connected Incoming O utgoing Busy Phonebook Idle Connected Incoming O utgoing Busy Callers List Idle Connected Incoming O utgoing Busy Intercom Idle Connected Incoming O utgoing Busy Phone Lock All states disabled In the 8x8 Web Phone UI the operational states for each softkey display enabled To disable a state you uncheck the box for that state Key Display Behavior On the 6755i IP Phone you can configure up to 20 functions on the so
75. g the Cancel softkey Note Use the A and keys to toggle between Screen 1 and Screen 2 On Screen 2 e You can add a label or URI using the abc softkey or you can populate the Label field with a pre defined label O ffice Home Cell Pager by pressing the Label softkey Use the Backspace softkey when required e Use the Save softkey when you are finished adding the Label e You can exit from Screen 2 at any time without saving by pressing the Cancel softkey 86 Model 6755i Series IP Phone User Guide Editing Names Numbers and Labels On Screen 1 when the cursor is in the Line field softkey 5 displays a Change softkey The following example illustrates a Directory entry for S teve S mith with a phone number and an Office label Since the cursor is in the Line field the Change softkey displays 001 Steve Smith Office 905 760 9999 Line 1 Dial Delete Change Add Number Quit The following example shows the same Directory entry without a label 001 Steve Smith 905 760 9999 Line 1 Dial Delete am Change Add Number Quit e You can use the Dial softkey to automatically dial the number in the Directory entry You can use the Add Number softkey to add additional numbers to the current Directory entry up to 7 numbers per name e You can use the Delete softkey to delete a number or to delete multiple numbers in an entry see Deleting Singl
76. gt J qeuLgzueiBald SAS gt curl Model 6755i Series IP Phone User Guide 65 C lick on Operation gt Expansion Module lt N gt Softkeys Configuration E OEGES EE g BOsgaes BOsg eg BOsgaa BSOsgceg8 G gs g B B 2 a a BSESe0gug CERC ECER oann oo ORRE RORE XML Application URE XML Application Title 2 For softkeys select from Key 1 through Key 20 3 In the Type field select Empty 4 W hen configuring a softkey in the state fields check enable or uncheck disable the states you want to apply to this softkey 5 Click pas to save your changes Phone Lock Key You can configure a key on the IP Phone to use as a lock unlock key You assign the function of the key as Phone Lock Setting a Phone Lock Key NS 8x8 Web Phone UI Use the following procedure to configure a Phone Lock key on the 6755i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt S oftkeys and XML or C lick on Operation gt Programmable Keys or Line Keys Programmable Keys and Softkeys 66 Model 6755i Series IP Phone User Guide Click on Operation gt Expansion Module lt N gt System informaton Softkeys Configuration Operation User Password Key Type Labai Idle Connected incoming Outgoing Busy a pall 1 Line Yiu a a Programmable Keys x a a 4 Directory a 8 8 4 Reset A v D B z Preferences x B e B Call Forward
77. hen the number 7 digit if in same area code or 9 1 area code number Note You will not hear a dial tone after pressing 9 when making an outside call To Call Another Extension Pick up the phone or press C Dial the extension number Making a Call 1 Pick up the Handset or press the button and listen for a dial tone 2 Using the keypad dial the desired telephone number The number you are dialing will appear on the display as you dial W hen making a call or talking on the phone the In Use light will light up indicating the phone is in use This light will also be lit whenever another phone on the same phone line is in use Receiving a Call 1 When you hear the phone ring simply pick up the handset from the handset cradle You may also press the button to answer the call to enable the speakerphone Press the button to answer using headset or Answer softkey W hen you are finished talking replace the handset in the handset cradle to end the call If you have been talking using the speakerphone press the button to hang up You may press the button to hang up at any time Model 6755i Series IP Phone User Guide 69 If you are unable to make calls within certain area codes check with your S ystem Administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes Display 1 Contrast Level 2 Backlight Select W hen
78. hone User G uide 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password General Phone Lock Softkeys and XML Programmable Keys Pick Up Parked Call Directory Suppress DTMF Playback Enabled Reset Display DTMF Digits Enabled ESSE SEES Call Waiting Enabled Preferences Call Forward Play Call Waiting Tone Enabled Stuttered Dial Tone Enabled Park Call XML Beep Support Enabled Status Scroll Delay seconds Incoming Call Interrupts Dialing Enabled Goodbye Key Cancels Incoming Call Enabled UPnP Mapping Lines oy Message Waiting Indicator Line All Incoming Intercom Settings Auto Answer Enabled Microphone Mute Enabled Play Warning Tone Enabled Allow Barge In Enabled 2 The Message Waiting Indicator Line field is set to ALL lines by default If required change the setting to a specific line by selecting a line from the list Valid values are All and lines 1 through 9 3 Click pas to save your settings Incoming Intercom Call Features Incoming Intercom By default the IP phone allows incoming Intercom calls to be automatically answered without having to set up an Icom key on your phone The phone automatically plays a warning tone when it receives an incoming Intercom call It also mutes the microphone If the Intercom call comes into the phone while an active call i
79. ing the Save softkey in the above screen places the C ell label the C ell number and line associated with the Cell number into the first position So the first screen to display for the entry would be the C ell number screen If no label is assigned to the entry the numbers would be arranged in the order you specify 88 Model 6755i Series IP Phone User Guide The following example illustrates the new arrangement of Steve S mith s number Note The O ffice label moves to the second position and the Home label moves to the last position 001 Steve Smith Cell gt 783 444 5555 Line 1 Dial Deletes Arrange Change Z Add Number Quit g N 001 Steve Smith Office Saad 905 760 9999 Line 1 Dial Delete Arrange Change Add Number Quit 001 Steve Smith Home 783 555 7676 Line 1 Dial Delete Arrange Change Add Number Quit Saving Entries to the Directory List You can save entries names and numbers from other sources to your Directory using any of the following methods Save from the Display Save from the Callers List Save from the Redial List Model 6755i Series IP Phone User Guide 89 Saving from the Display L IP Phone UI You can save the name and or number displayed on your screen during a call to the Directory List using the following procedure Use the following illustration as a reference Direc
80. is key to transfer calls John Smith Screen that displays when handset is lifted Use the following procedure to transfer a call to another extension Use the following illustration as a reference Transfer Key when handset is lifted GOOO onn 4 0 B k y o To transfer a call to another extension 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfer 2 Press the Transfer key You should hear a dial tone as a second line opens up 3 Press a line call appearance button followed by the extension number or the outside number to Party 2 This is the Party for which you want to transfer Party 1 4 To complete a blind transfer press the Transfer key again before the receiv ing end answers To complete a consultative transfer remain on the line to speak with Party 2 before pressing the Transfer key again to transfer Party 1 to Party 2 To cancel the transfer select Cancel on the display screen or press come 78 Model 6755i Series IP Phone User Guide Conferencing Calls The 6755i IP phone offers two methods of conferencing Local conferencing default method e Conference When you lift the handset on the phone the Conference key displays on the bottom set of softkeys by default Use this key to create conference calls John Smith Screen that displays wh
81. isabled by default Configuring Incoming Intercom Settings AS 8x8 Web Phone UI Use the following procedure to configure incoming Intercom call settings on the IP phone 1 Click on Basic Settings gt Preferences gt Incoming Intercom Settings Status System Information Preferences Operation User Password Incoming Intercom Settings Phone Lock Auto Answer Enabled Softkeys and XML Programmable Keys Directory Reset Allow Barge In Enabled Basic Settings Preferences Call Forward Microphone Mute Enabled Play Warning Tone Enabled 2 The Auto Answer field is enabled by default The automatic answering feature is turned on for the IP phone for answering Intercom calls To disable this field uncheck the box Note If the Auto Answer field is not checked disabled the phone rejects the incoming Intercom call and sends a busy signal to the caller 3 The Microphone Mute field is enabled by default The microphone is muted on the IP phone for Intercom calls made by the originating caller To disable this field uncheck the box 4 The Play Warning Tone field is enabled by default If Auto Answer is enabled the phone plays a warning tone when it receives in incoming intercom call To disable this field uncheck the box 5 The Allow Barge In field is disabled by default If Allow Barge In is enabled the phone puts an active call on hold and answers the incoming Intercom call
82. k Up Parked Call ER Directory Suppress DTMF Playback v Enabled Reset Display DTMF Digits Enabled iria Call Waiting Enabled Preferences ee Call Forward Play Call Waiting Tone Enabled Stuttered Dial Tone XML Beep Support Enabled Enabled Status Scroll Delay seconds IH ANA Incoming Call Interrupts Dialing Enabled Enabled vv lt Goodbye Key Cancels Incoming Call o UPnP Mapping Lines v Message Waiting Indicator Line j Incoming Intercom Settings Auto Answer Enabled Microphone Mute Enabled Play Warning Tone Enabled Allow Barge In Enabled 2 Call Waiting is enabled by default If required disable the Call Waiting field by unchecking the check box 3 Click pas to save your settings Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone You can configure this feature using the 8x8 Web Phone UI Configuring Call Waiting Tone NS 8x8 Web Phone UI Use the following procedures to configure a call waiting tone on the IP phone Note Play Call Waiting Tone is enabled by default 112 Model 6755i Series IP Phone User Guide 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password General Phone Lock Park Call a Softkeys and XML Programmabl
83. key Activates Handsfree for making and receiving calls without lifting the handset When the audio mode option is set this key is used to switch between a headset and the handsfree speakerphone Mute Mute key Mutes the microphone so that your caller cannot hear you the light indicator flashes when the microphone is on mute 12 Model 6755i Series IP Phone User G uide Keys Key Description Navigation keys Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display if there are multiple status text messages These buttons also let you scroll through menu selections such as the Options List Pressing the LEFT and RIGHT arrow keys lets you view the different line call appearances W hile in the O ptions List these keys allow you to exit or enter the current option When you are editing entries on the display pressing the LEFT arrow key erases the character on the left pressing the RIGHT arrow key sets the option Programmable keys 6 Top keys programmable hard keys cp aC up to 6 programmable functions v Ap ac caD coca By default keys 1 through 4 are assigned as Services Directory Callers List and Intercom respectively Keys 5 and 6 have no assigned functions All 6 keys are programmable and can be assigned to perform specific functions The following are the default functions for the programmable keys on the 67
84. le this field in the 8x8 Web Phone UI an incoming call automatically interrupts the outgoing call during dialing and allows the phone to ring for you to answer the incoming call W hen you disable this parameter which is the default the phone does not interrupt the outgoing call during dialing and instead rings the incoming call on another free line or sends busy signal if all remaining lines are busy You have a choice to ignore the incoming call or answer the incoming call on another line via the Ignore and Answer softkeys that display If you choose to answer the incoming call you can answer the call finish the call and then hang up You can still go back to the original outgoing call and finish dialing out Note If you disable this field and the phone receives an incoming call while you are dialing an outgoing call you can pick up the call and perform transfer or conference as required Model 6755i Series IP Phone User Guide 115 Configuring Incoming Call Interrupts Dialing NS 8x8 Web Phone UI Use the following procedures to configure Incoming Call Interrupts Dialing on the IP Phone Note Incoming Call Interrupts Dialing is disabled by default 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password General Phone Lock Softkeys and XML Programmable Keys Pick Up Parked Call Directory Suppress DTMF Playback Enab
85. led Reset Display DTMF Digits Enabled Basic Settings Preferences Call Forward Park Call Call Waiting Enabled Play Call Waiting Tone Enabled Stuttered Dial Tone Enabled XML Beep Support Enabled Status Scroll Delay seconds Incoming Call Interrupts Dialing Enabled Goodbye Key Cancels Incoming Call V Enabled UPnP Mapping Lines 0 v Message Waiting Indicator Line All he Incoming Intercom Settings Auto Answer Enabled Microphone Mute Enabled Play Warning Tone Enabled Allow Barge In Enabled 2 Enable the Incoming Call Interrupts Dialing field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click pa to save your settings Goodbye Key Cancels Incoming Calls The 6755i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the 8x8 Web Phone UI If you enable this parameter which is the default pressing the Goodbye key rejects calls coming into the phone while you are on an active call When you disable this parameter pressing the Goodbye key hangs up the active call If you disable this feature and the phone receives another call when an active call is already present the phone displays a sof
86. line call appearance light indicates the status of that line or call W hen the phone is taken off hook the phone automatically selects a line for you Line Call Appearance Line Call Appearance Light Behavior Status Off Idle line or no call activity Light flashes quickly Ringing Light is solid Connected Light flashes slowly Hold W hen you have more than one call you can use the left and right navigation buttons lt q and p to scroll left and right to the different call information status ICONS lt q and p gt appear if there is call information either left right or both sides of the current information status you are viewing The display shows which line the call information is referring to L1 L2 L3 or L4 the Caller ID information name and number if available the call status Connected Ring Hold etc and the timer specific to that call To configure shared line appearance please log into your account at www 8x8 com Model 6755i Series IP Phone User Guide 43 Softkeys and Programmable Keys Your 6755i has 6 multi functional top programmable keys and 6 multi functional bottom softkeys 6 Top Keys programmable hard keys up to 6 programmable functions the following illustration shows the default functions 6 Bottom Keys programmable state based softkeys up to 20 programmable functions Services caD ac Line 1 PhoneB ook caD ct None Callers List cb at None
87. ll safety recommendations contained in headset operating guides when using any headset Advanced Volume Controls for the Headset Mic On the 6755i there are 3 options for the headset microphone volume For more information about the headset microphone see Headset Mic Volume on page 29 L IP Phone UI To change this volume Press to enter the Options list Select Preferences and press Select Use to scroll down to Set Audio and press Select Press W to scroll down to Headset Mic Volume and press Select Press W to scroll down to Headset Mic volume and press Select Use to scroll down the list to select your desired volume Press Enter to save the setting Press Done to save changes and exit If you do not wish to save changes press Cancel to return to the previous screen O AN OD U PF WN PpP Note By default the volume for the headset microphone is set to medium To Make and Receive Calls Using a Headset M7 IP Phone UI 1 Ensure that you have selected a headset audio mode by accessing the Options list under option Preferences gt S et Audio gt Audio Mode on the IP Phone Model 6755i Series IP Phone User Guide 71 2 Plug the headset into the jack 3 Press the key to obtain a dial tone or to answer an incoming call Depending on the audio mode selected from the options menu a dial tone or an incoming call is received on either the headset or the
88. lope icon M4 displays on the Idle State screen only if you have new messages waiting The number next to the envelope indicates how many new messages you have John Smith Sat Jan1 12 18am Voicemail Icon Idle Screen To access your voicemail messages use the softkey that has been configured on your phone Screen Display After Picking Up the Handset When you pick up the handset the screen displays as follows John Smith This screen displays the following keys located on the bottom left of the screen Dial e Conf Conference e Xfer Transfer These keys are static and cannot be changed A More softkey also displays at the bottom right of the screen if you have configured softkeys 10 Model 6755i Series IP Phone User G uide For example in the following illustration the 6755i has several bottom softkeys configured on the idle screen A More key displays for you to view additional softkeys on another screen Also if you pick up the handset More displays for you to view additional softkeys You can press the More softkey to toggle between the first and second screens to display all configured softkeys John Smith L1 John Smith John Smith Sat Jan 1 12 18am Home LCR Office Idle Screen After Handset Pickup After Pressing More Note The bottom set of 6 softkeys map to the current state based configurable softkeys IP Phone Keys and Key Descriptions The following sections describ
89. me Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time Fk 7 Set Date Select 4 Using the keys on the keypad enter a date on the IP phone Use the Backspace sofkey to move back a space and delete a character Set Date Enter Date y m d 2000 01 02 Backspace 5 Press Done to save the setting 6 Select Date Format 32 Model 6755i Series IP Phone User Guide 7 Select a date format from the list of options Default is Sun Jan 2 Valid values are e Sun Jan 2 Default 2 Jan 00 e 2000 01 02 e 02 01 2000 02 01 00 e 02 01 00 01 02 00 Jan2 e 2 Jan 2000 e Sun 2 Jan 2 Jan e 02 01 2000 Date Format Sun Jan 2 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan 02 01 2000 Cancel Done OO0OO0O00000000 8 Press Done to save the Date Format Set Time Zone 1 Select Preferences 2 Select Time and Date 3 Select Time Zone Time and Date 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time 7 Set Date Select A list of Time Zones displays for different areas of the world Model 6755i Series IP Phone User Guide 33 4 Select a Time Zone that applies to your area The default Time Zone is US Eastem Note For a list of the Time Zones values available on the IP Phone see AppendixA Time Zone Codes Time Zone O US Aleut
90. mmable keys select from Key 1 through Key 6 In the Type field select S peeddial to apply to the key In the Label field enter a label to apply to this key In the Value field enter the phone number extension or speeddial prefix to apply to this key If you enter a speeddial prefix you must enter the char acter at the end of the prefix number for example 123456 In the Line field select a line to apply to this key Valid values are 1 through 9 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey Click Gogg to save your changes Do not Disturb DND Key The IP phone has a feature you can enable called Do not Disturb DND The DND function allows you to turn Do Not Disturb ON and OFF Note You can configure DND using the 8x8 Web Phone UI only If DND is ON callers hear a busy signal or a message depending on how your System Administrator set up the configuration server The second line on the screen shows when DND is set If the phone shares a line with other phones only the phone that has DND configured is affected Model 6755i Series IP Phone User Guide 55 You can set DND on the keys using the 8x8 Web Phone UI phone or by logging into your 8x8 Self Service Portal at www 8x8 com DND is not configurable from the IP phone UI Setting a Do Not Disturb Key 9 8x8 Web Phone UI Use the f
91. ne UI Use the following procedure to delete a key on the 6755i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation gt S oftkeys and XML or C lick on Operation gt Programmable Keys or C lick on Operation gt E xpansion Module lt N gt Softkeys Configuration al i i i BOSgeggg Eog HOagag BSOSGES gS B B B B a D B D B CREC ECER oannooo BEPsSueag XML Application URE XML Application Title BLF List URE Save Settings 2 For softkeys select from Key 1 through Key 20 or for programmable keys select from Key 1 through Key 6 3 In the Type field select none 4 Click Sea to save your changes The key function is deleted from the IP phone memory Line Keys Programmable Keys and Softkeys 68 Model 6755i Series IP Phone User Guide Making Calls This section describes ways to make calls on your 6755i phone using your handset speakerphone or headset Dialing a Number First take the phone off hook by e lifting the handset pressing or pressing a line call appearance button At the dial tone enter the number you wish to call Note After dialing the number the phone has a short delay before sending the call To send the call immediately you can press the key immediately after dialing the number The phone sends the call with out delay To Call an Outside Number Pick up the phone or press Dial 9 and t
92. nect to the call if not already connected for example if your caller is on hold Press or the line call appearance button of the active call to end the call If connected through the handset you can also place the handset back on hook to end the call Managing Calls The 6755i has several features that make it easier to manage calls and to keep track of your caller history as well as your business and personal contacts These features include e Directory List Callers List e Call Forwarding e Missed Calls Indicator Voicemail Directory Phonebook Key The Directory List is your personal phone book conveniently stored within your phone You can enter up to 200 entries into the 6755i Directory by adding them manually or by saving the number and name from other lists stored on your phone You can also dial directly from a directory entry On the 6755i you access the Directory by pressing Key 2 which is the Directory Key Model 6755i Series IP Phone User Guide 83 Accessing Your Directory L IP Phone UI Use the following procedure to access your Directory List Use the following illustration as a reference Directory Phonebook Key 1 Press the Directory Phonebook Key The directory displays the number of entries in your list If the Directory List is empty Directory Empty Use Save to add displays The following
93. ng caller If you want to mute the Intercom call you enable this feature If you want to unmute or hear the intercom call you disable this feature Microphone Mute is enabled by default Auto Answer Play Waming Tone The auto answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call If Auto Answer is enabled the phone automatically answers an incoming Intercom call If Play Warning Tone is also enabled the phone plays a tone to alert you before answering the Intercom call If Auto Answer is disabled the phone rejects the incoming Intercom call and sends a busy signal to the caller Auto Answer and Play Waming Tone are enabled by default Note Your Administrator can set a time period delay before the phone automatically answers Contact your System Administrator for more information 120 Model 6755i Series IP Phone User G uide Allow Barge In You can configure whether or not the IP phone allows an incoming Intercom call to interrupt an active call The Allow Barge In parameter controls this feature When you enable this parameter which is the default value an incoming Intercom call takes precedence over any active call by placing the active call on hold and automatically answering the Intercom call W hen you disable this parameter and there is an active call the phone treats an incoming Intercom call like a normal call and plays the call warning tone Allow Barge In is d
94. ns O FF the backlight Use the Backspace and or Clear softkeys to delete entries if required Backlight On Time 10 seconds Backspace Clear Cancel Done 9 Press Done to save your setting Live Dialpad The Live Dialpad option on the IP phone turns the Live Dialpad mode ON or OFF With live Dialpad ON the 67551 IP phone automatically dials out and turns ON Handsfree mode as soon as a dialpad key or softkey is pressed W ith live dialpad OFF if you dial a number while the phone is on hook lifting the receiver or pressing the initiates a call to that number Availability of feature dependent on your phone system You can enable disable the live dialpad using the IP Phone UI only Enabling Disabling Live Dialpad M7 IP Phone UI 1 Press oJ on the phone to enter the Options List 2 Select Preferences Model 6755i Series IP Phone User Guide 27 3 Select Live Dialpad Live Dialpad Live Dialpad is OFF Change Cancel Done 4 Use the Change softkey to turn the live dialpad ON or OFF 5 Press Done to save your setting Set Audio The Set Audio option on the IP Phone allows you to set the audio mode for your IP phone It also allows you to set the volume level of the headset microphone You can set Audio on your IP phone using the IP Phone UI only Audio Mode The 6755i allows you to use a handset a headset or handsfree mode to handle incoming and outgoing call
95. ntains a customized list of names with phone numbers and labels In addition to creating a Directory Phonebook Key you can also download a Directory List to your PC if required using the 8x8 Web Phone UI Reference For more information about the Directory Phonebook List see Directory Phonebook Key on page 83 Setting Directory Key 9 8x8 Web Phone UI Use the following procedure to configure a Directory Key on the 6755i IP Phone The procedure shows the programmable key screen as an example Note B y default Key 2 on the top set of programmable keys is configured for Directory 1 Click on Operation gt S oftkeys and XML or C lick on Operation gt Programmable Keys or 60 Model 6755i Series IP Phone User Guide Click on Operation gt Expansion Module lt N gt System Information Programmable Keys Configuration ration User Password Key Type Value Phone Lock Softkeys and XML Programmable Keys Directory Directory Services Callers Lit Intercom Call Forward None None Services BLF List URI Save Settings 2 For softkeys select from Key 1 through Key 20 or for programmable keys select from Key 1 through Key 6 3 In the Type field select Directory 4 In the Label field enter a label to apply to this key 5 If configuring a softkey on the B ottom Keys in the state fields check enable or uncheck disable
96. number of unanswered calls increment the phone numbers associated with the calls are stored in the Callers List The user can access the Callers List and clear the call from the list O nce the user accesses the Callers List the lt number gt New Calls on the idle screen is cleared Accessing and Clearing Missed Calls L IP Phone UI Use the following procedure to access and clear missed calls from the Callers List Once you display the Callers List the lt number gt New Calls indicator clears Use the following illustration as a reference Services Key Callers List Key 1 Press Callers List key on the phone or Press the Services key and select Callers List from the menu Model 6755i Series IP Phone User Guide 101 2 Use the A and w keys to scroll through the line items in the C allers List to find the line items that have the b icon with the receiver ON These are the missed calls to the phone 3 To clear a line item from the Callers List select the line item you want to delete and press the Clear softkey The line item is deleted from the Callers List Voicemail System Virtual O ffice has a feature rich business class voicemail solution that gives users the ability to manage their calls when not available to answer the phone by providing callers messaging options In the voicemail system user
97. o change user password Phone Lock Allows you to assign an emergency dial plan to the phone lock the phone to prevent any changes to the phone and to prevent use of the phone and reset the user password Softkeys and XML Allows you to configure up to 6 bottom softkeys with functions identified in the list below Programmable Keys Allows you to configure up to 6 top programmable keys with functions identified in the list below Note Not all functions in the following list are support by 8x8 Available Functions for Softkeys and Programmable Keys None Directory Line e Callers List Speeddial Intercom Do Not Disturb DND Services Busy Lamp Field BLF e Phone Lock e Flash e Pickup Empty not available for Programmable Keys Expansion Modules Allows you to configure an additional 36 softkeys with a 536EM Expansion Module or an additional 60 softkeys with a 560EM Expansion Module if attached to the phone This option displays on the side menu of the 8x8 Web Phone UI only if an Expansion Module is attached Note Not all functions in the table above apply to the Expansion Modules Directory Allows you to copy the Callers List and Directory List from your IP phone to your PC Reset Allows you to restart the IP phone when required 18 Model 6755i Series IP Phone User G uide Headings Descriptions Basic Preferences Allows you to enable disable the following Settings Stati
98. o enable or disable the suppression of DTMF playback when a number is dialed from the softkeys W hen suppression of DTMF playback is disabled and you press a softkey the IP phone dials the stored number and displays each digit as dialed in the LC D window W hen the suppression of DTMF playback is enabled the IP phone dials the stored number and displays the entire number immediately in the LC D window allowing the call to be dialed faster 108 Model 6755i Series IP Phone User Guide DTMF playback suppression is disabled by default Suppressing DTMF playback can be configured using the 8x8 Web Phone UI Configuring Suppression of DTMF Playback AS 8x8 Web Phone UI Use the following procedure to configure suppression of DTMF playback Note Suppress DTMF Playback is disabled by default 1 Click on Basic Settings gt Preferences Status System Information Preferences Operation User Password General Phone Lock Softkeys and XML Programmable Keys Pick Up Parked Call L Directory Suppress DTMF Playback Enabled Reset Display DTMF Digits Enabled Basic Settings Preferences Call Forward Park Call Call Waiting Enabled Play Call Waiting Tone Enabled Stuttered Dial Tone Enabled XML Beep Support Enabled Status Scroll Delay seconds Incoming Call Interrupts Dialing Enabled Goodbye Key Cancels Incoming Call Enabled UPnP Mapping Lines Messag
99. o wet Linel ia p ca a ae co Phonebook i iN Callers lt 8 Model 6755i Series IP Phone User Guide Reference For more information about configuring the top programmable keys and the bottom softkeys see S oftkeys and Programmable Keys on page 44 For more information about using the Services Directory Callers List Intercom Dial Conference and Transfer keys see the following sections e Making Calls on page 69 e Handling Calls on page 76 e Managing Calls on page 83 Idle Screen With Softkeys Programmable Keys Configured If you or your administrator have configured softkey functions on your phone the labels for those functions display on the screen Programmable key functions top keys do not display on the LC D For example in the following illustration Home and Office were configured as speeddial keys on the bottom set of softkeys and Do Not Disturb DND was configured on the top set of programmable keys Note The top programmable key descriptions do not display on the LCD You can write the function assigned to the programmable key using the label provided for the phone S oftkeys C onfigured Callers ji D N D ET John Smith Sat Jan 1 12 18am Idle Screen d ae Model 6755i Series IP Phone User G uide 9 Idle Screen with Voicemail Messages The enve
100. of the lines call appearance keys appear on the phone s display as shown in the following image FS John Smith Sat Jan1 12 18am Icons next to the softkeys on the phone s display indicate the status for that line or call The following table provides a description for each icon Softkey Line Call Appearance Lights Activity Light icon Definition There is no call activity for the line call appearance softke y A call is connected to your phone on this line call appearance softke y The equivalent on a line call appearance hard key is a Solid green light A call is ringing at your phone on this line call appearance softkey The equivalent on a line call appearance hard key is a fast flashing green light A callis on hold on your phone on this line call appearance softkey The equivalent on a line call appearance hard key is a slow flashing green light Depending on how the phone has been configured the maximum number of total line call appearances that can be configured is 9 4 line call appearance hard keys plus 5 softkeys or programmable keys If all line call appearances have been set up between two different numbers a total of 8 lines can be configured This means that when all line call appearances are in use 1 call is connected while the rest are on hold No further outgoing or incoming calls can be made until one of the line call appearances becomes available Model 6755i Series IP Phone User Guid
101. ollowing procedure to set a key to function as Do Not Distrub The procedure shows the softkey screens as an example 1 C lick on Operation gt Softkeys and XML or C lick on Operation gt Programmable Keys or C lick on Operation gt E xpansion Module lt N gt Status System Information Softkeys Configuration Operabon EE Key Type Label valve Line kie Connected Incoming Outgoing Busy Senkaye naali ine v Ta a z Programmable Keys 2 Spss fime eneens g 7a A ic a a Directory 3 bonno we a a Oo Reset Basic Settings wr Sus i J T9 B 9 Preferences Core E7 ica a ica a Call Forward on Tiwo tapsmas com a B a a ae tereo SF Serescce fe ira ran zi a roe sores mt 1 2 Lan Call Aeta V Aa B a a Dreary vo 4 B a a a Cotter Lat v Canes a ical a D rieren kom a B a a a Servies Y Serion a B a o a Emery X a B a z g Semoces XML Application URI XML Application Tite BLF List URI 2 For softkeys select from Key 1 through Key 20 or for programmable keys select from Key 1 through Key 6 3 In the Type field select Do Not Disturb to apply to the key 4 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 5 Click pas to save your changes 56 Model 6755i Series IP Phone User Guide Flash Key You can set a key to generate a flash event when it is pressed on the 6755i
102. one field click R The phone unlocks and displays the following message Phone is unlocked Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number emergency services number that allows a caller to contact local emergency services for assistance when required The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have a different emergency number for each of the different emergency services You can specify the digits to dial on the IP phone for contacting emergency services Once you specify the emergency number s on the phone you can dial those numbers directly on the dialpad when required and the phone automatically dials to those emergency services The following table describes the default emergency numbers on the IP phones You can set the emergency dial plan using the 8x8 Web Phone Ul Important 8x8 Phone Service E911 supports only 911 dial 9 911 Model 6755i Series IP Phone User Guide 41 Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area NS 8x8 Web Phone UI 1 C lick on Operation gt Phone Lock Ww Status amp System Information Phone Lock go Operation User Password Lock o
103. ot save the speeddial information 2 In the Enter Name field enter a name to apply to the speeddial key Use the keypad to enter the name C ontinue to press the keypad to access the next letter for that key i e press 2 three times to access C Press p to move to the next space or wait for the cursor to automatically advance to the next position To insert a space between letters press p To backspace and erase a mistake press the Backspace softkey Note The phone automatically uses an uppercase letter for the first letter of each word and a lowercase letter for all subsequent letters in the word If necessary use the ABC 4 softkey to specify uppercase letters or lowercase letters when entering the name You can enter up to 16 letters in the Enter Name field Press the w key to move to the next field 3 In the Enter Number field enter a number for the speeddial key using the keypad keys You can enter up to 16 numbers in the Enter Number field Enter Name John Smith Enter Number Line 1 Save Backspace 123 gt Cancel Note W hen in the Enter Number field the phone automatically gt switches to the numbers softkey Model 6755i Series IP Phone User Guide 53 Press the w key to move to the next field 4 In the Line field select a line to apply to the speeddial key Enter Name John Smith Enter Number 555 6789 Line gt 1 Save Backspace Change 123
104. p to be used only with a headset or handset If the light stays on steady and you hear dial tone the phone has been set up so that you can alternate between the speakerphone and the headset by pressing C See the section Customizing Your Phone on page 22 for instructions on how to change the Set Audio option Why can t I get a dial tone Check for any loose connections and that the phone has been installed properly For installation instructions please refer to the Installation and Setup section in the 8x8 6755i User Reference Manual provided with your phone Why doesn t my phone ring Check the ring volume on your phone It may be turned down or turned off To adjust the ringer volume setting press the volume button when the phone is on hook and idle For more information refer to the Adjusting Volume section in the 8x8 6755i User Reference Manual provided with your phone Why is my handset not working Check to ensure that the handset cord is fully connected to both the phone and handset See the section Connecting a Handset or Headset in the 8x8 8x8 6755i User Reference Manual for information Model 6755i Series IP Phone User Guide 125 What are services and how do I use them Services on the IP phone include e Callers List e Directory List Voicemail See the section Setting Services Key on page 59 more information about the options available under Services How do I find the IP address of my phone
105. prevent the phone from being used or configured using any of the following e At the path Options gt Phone Lock on the IP Phone UI e At the path Operations gt Phone Lock on the 8x8 Web Phone UI e At a configured key on the phone For more information about configuring a Lock Unlock key on your phone see Phone Lock Key on page 66 Use the following procedures to lock an IP phone and prevent it from being used or configured L IP Phone UI Lock the Phone 1 Press on the phone to enter the O ptions List 2 Select Phone Lock and press p 3 Press p gt to set the phone to lock 128 Model 6755i Series IP Phone User G uide 4 Press on the phone The following message displays Phone is locked Unlock the Phone 1 Press on the phone to enter the Options List 2 Enter your user password and press p The phone unlocks NS 8x8 Web Phone UI 1 Click on Operation gt Phone Lock Status System Information Phone Lock Operation User Password Phone Lock Lock or unlock the phone Emergency Dial Plan 9911 9999 911 2 9110 Softkeys and XML Programmable Keys Lock the phone Directory Reset User Password Reset Reset Basic Settings Save Settings Preferences Call Forward Lock the Phone 2 In the Lock the Phone field click The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation gt Phone
106. r Password and press Select 36 Model 6755i Series IP Phone User Guide 3 At the Current Password prompt enter the current user password and press Enter 4 At the New Password prompt enter the new user password and press Enter 5 At the Re enter Password prompt re enter the new user password and press Enter A message Password Changed displays on the screen NS 8x8 Web Phone UI 1 Click on Operation gt User Password Status Peeauenanen Reset User Password Operation User Password Phone Lock Softkeys and XML Programmable Keys New Password Please enter the current and new passwords Current Password Directory Password Confirm Reset Basic Settings A z Save Settings Preferences Call Forward 2 In the Current Password field enter the current user password Note B y default the user name is user all lowercase and the password field is left blank 3 In the New Password field enter the new user password 4 In the Password Confirm field enter the new user password again 5 Click pss to save your changes Resetting a User Password If you forget your password you can reset it and enter a new password The reset user password feature resets the password to the factory default which is blank no password You can reset a user password using the 8x8 Web Phone UI only Note Valid values when creating or changing a password are 0 to 4294967295 integers onl
107. r unlock the phone e Phone Lock Emergency Dial Plan 99119999911 2 9110 Softkeys and XML ee Programmable Keys Lock the phone Leck Directory Reset User Password Reset s Reset A IN Basic Settings Save Settings T Preferences 4 Call Forward 2 In the Emergency Dial Plan field enter the 3 digit number used in your local area to contact emergency services 911 Default for this field is 9911 9999 9112 9110 3 Click pss to save the emergency dial plan to your phone Reference For more advanced options see Additional Features on page 106 42 Model 6755i Series IP Phone User Guide Line Keys Programmable Keys and Softkeys This section describes the Multiple Line C all Appearance Keys L1 L2 L3 and L4 located on the bottom right of the phone and the customizable programmable keys and softkeys located at the top of the phone N E i TE EE N Programmable Keys co S oftkeys Multiple Line Call Appearance Keys Multiple Line and Call Appearances The 6755i has 4 hard line call appearance buttons each with a corresponding status light These line call appearance buttons and lights can represent physical lines calls for your extension or calls from a group that your extension is part of By pressing a line call appearance button you connect to the line or a call it represents The
108. rd Type Value Services l Callers List None None Services BLF List URI Save Settings 2 For softkeys select from Key 1 through Key 20 or for programmable keys select from Key 1 through Key 6 3 In the Type field select Callers List 4 In the Label field enter a label to apply to this key 5 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 6 C lick pa to save your changes 62 Model 6755i Series IP Phone User Guide Intercom Key By default the 6755i has an Intercom key configured on key 4 of the top set of keys However using the 8x8 Web Phone Ul you can assign the Intercom key to any key on the top or bottom keys on the phone pu AO NE Ben Do i oye __Ll__ bo C E mi EE E E o e T Intercom Key You can use the Intercom key to automatically connect with a remote extension for outgoing calls and to answer an Incoming intercom call Reference For more information about the Intercom key see Using Intercom on page 72 Setting an Intercom Key 9 8x8 Web Phone UI Use the following procedure to configure an Intercom List key on the 6755i IP Phone The procedure shows the programmable key scre
109. res to specify a status scroll delay on the IP phone 114 Model 6755i Series IP Phone User G uide 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password General Phone Lock Park Call Softkeys and XML SE TEI ES Pick Up Parked Call Directory Suppress DTMF Playback Enabled ERE Display DTMF Digits Enabled ESSELTE Call Waiting Enabled Preferences 3 ieee Play Call Waiting Tone Enabled Stuttered Dial Tone Enabled XML Beep Support Enabled Status Scroll Delay seconds Incoming Call Interrupts Dialing Enabled Goodbye Key Cancels Incoming Call Enabled UPnP Mapping Lines Message Waiting Indicator Line Incoming Intercom Settings Auto Answer Enabled Microphone Mute Enabled Play Warning Tone Enabled Allow Barge In Enabled 2 Enter a value in the Status Scroll Delay seconds field Valid values are 1 to 25 seconds Default is 5 seconds 3 Click 5 to Save your settings Incoming Call Interrupts Dialing If you are dialing a call on your phone and another call comes in while you are dialing you can allow the incoming call to interrupt dialing by enabling a parameter called Incoming Call Interrupts Dialing You can enable or disable this parameter in the 8x8 Web Phone Ulat the path Basic Settings gt Preferences gt General W hen you enab
110. s The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls There are four audio mode options you can set Audio Mode Option Description Speaker This is the default setting Calls can be made or received using the handset or handsfree speakerphone In handset audio mode pressing the Gy button on the phone switches to handsfree speakerphone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want to make or receive all calls using a handset or headset C alls can be switched from the handset to headset by pressing the button on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls are sent to the handsfree speakerphone first when the button is pressed By pressing the button again you can Switch back and forth between the handsfree speakerphone and the headset At anytime lifting the handset switches back to the handset from either the handsfree speakerphone or the headset Headset Speaker Incoming calls are sent to the headset first when the button is pressed By pressing the button again you can switch back and forth between the headset and the handsfree speakerphone At anytime lifting the handset switches back to the handset from either the headset or the handsfree speakerphone 28 Model 6755i Series IP Phone User Guide Head
111. s already present the user will have an option to answer the intercom call Model 6755i Series IP Phone User Guide 119 Soumeo euCnIppPYW You can change the behavior of how the phone handles incoming Intercom calls by enabling disabling specific parameters using the 8x8 Web Phone UI The following table describes these features Incoming Intercom Features in 8x8 Web Phone UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP phone the phone plays a tone if Play Waming Tone is enabled to alert the user before answering the Intercom call If auto answer is disabled the phone rejects the incoming Intercom call and sends a busy signal to the caller Note Your Administrator can set a time period delay before the phone automatically answers C ontact your System Administrator for more information Play Warning Tone Allows you to enable or disable a warning tone to play when the phone receives an incoming intercom call on an active line Allow Barge In Allows you to enable or disable how the phone handles incoming Intercom calls while the phone is on an active call Microphone Mute You can mute or unmute the microphone on the IP phone for Intercom calls made by the originati
112. s can also route their calls to an alternate number To get started record your first and last name internal and external greetings and set your password Your default password will be nothing Press after the prompt asks for a password It is important to record your first and last name to appear in the dial by name and company directory from the auto attendant and one number access greeting To Log into Voicemail Internal 1 Dial the access number 555 or press the Voicemail soft key on the Virtual Office Extension 2 Enter your password then press From another Virtual Office extension 1 Dial 500 2 Enter your extension number then press 3 Enter voicemail Password then press External 1 Dial your personal DID phone number not the main company number 4 Enter during the voicemail greeting 5 Enter the voicemail password then press Password Entered Incorrectly A message saying that the password is invalid is followed by another chance to enter the password Three password failure attempts will lock the user out of the voicemail system Hang up and try again If you continue to have difficulties call 8x8 tech support with your phone number email address on file and problem Important The default password is blank We highly recommend AN you to change the password for security reason 102 Model 6755i Series IP Phone User G uide Managing Voicemail Voicemail can be a powerful tool when
113. s the latest updates PacketS PacketS Updating configuration Checking for firmware Do not unplug the phone Note N ew updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Adminis trator and should be scheduled during non business hours or slow call periods Important Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information Model 6755i Series IP Phone User Guide 5 If language packs were loaded to your phone by your System Administrator the following screen displays during startup PacketS Downloading Language Packs W hen the configuration update is complete the phone displays the following screens and then displays the Idle screen PacketS Packet Network DSP Packets Packet Done SIP 6 Model 6755i Series IP Phone User Guide L1 John Smith Sat Jan1 12 18am Idle Screen Network Connected Network Disconnected If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen L1 John Smith Network Connected Sat Jan 1 12 18am If your phone did not successfully connect to the network the Network Disconnected prompt appears on the display and the telephone status light turns on L1 John Smith Network Disconnected Sat Jan1 12 18am Check that th
114. set Mic Volume The Headset Mic Volume option allows you to set the volume level for the headset microphone Setting Audio Mode and Headset Mic Volume 7 IP Phone UI Press Q on the phone to enter the Options List Select Preferences Select Set Audio Select Audio Mode PWN BP Set Audio 1 Audio Mode 2 Headset Mic Volume Select 5 Select the audio mode you want to use on your phone Default is Speaker Valid values are Speaker Default Headset S peaker Headset Headset S peaker Audio Mode Speaker O Headset O Speaker Headset O Headset Speaker Cancel Done 6 Press Done to save your setting Model 6755i Series IP Phone User Guide 29 7 Select Headset Mic Volume Set Audio 1 Audio Mode 2 Headset Mic Volume Select 8 Select the Low Medium or High volume level Default is Medium Headset Mic Volume O Low Medium O High Cancel Done 9 Press Done to save your selection Time and Date On the IP phones you can configure the following e Time and Date e Time and Date Format Time Zone Daylight S avings Time e Time Servers Administrator use only password protected Note You can set the above features using the IP Phone UI However only the Time and Date Formats can be set using the 8x8 Web Phone UI The Time Server configuration is for Administrator use only and is password protected C ontact your System Administr
115. sistance 3 In the New Password field enter the new user password 4 In the Password Confirm field enter the new user password again 5 Click pss to save your changes For information about changing your password see User Password on page 36 Why does my phone display Bad Encrypted Config The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption process has failed Report this error to your System Administrator How do I restart the IP phone L IP Phone UI 1 Press the button on the phone to enter the O ption List 2 Use the w key to scroll down the list of options to Phone Status and press the p key to select 3 Press the w key to scroll to the Restart Phone option 4 Press the gp key to confirm and restart the phone If you do not wish to Model 6755i Series IP Phone User Guide 127 restart your phone press the key to cancel Note Your phone is out of service temporarily during the restart and down loading process 9 8x8 Web Phone UI 1 C lick on Operation gt Reset Status System Information Reset Operation User Password Phone Phone Lock Restart Phone Restart Softkeys and XML fiestan Programmable Keys Directory Reset Basic Settings Preferences Call Forward 2 Click Restat 3 Click OK at the confirmation prompt How do lock my phone You can lock your phone to
116. ssseeessssssssseeessssesoseecseseesuusoeeeeseesuuuoeeeeseeeuuuuoeeeseeeanauioeeeeseeonni 75 ANSWETING AN INCOMING C alireiosoriianiioninnsina a ae 75 Handling Calls ssis aa aiani daana aiaa aiana 76 Placing amp Calon Holdi Kerrenionta ia ran E A EA 76 Transferring Calls sctsccsnvitsdevctesuvvctecdvectesrtvstssivsstvarsves seevvet RaM SiR Eana AKAAERE NEN ERACE EE ta EN 77 Confer ncing Coals ces ceisezsc sszecctssacsatstsedatieedssndses ehedet aaa aaia nb 79 Ending Calls arrian AEE EE A 83 Managing Calls m83 Directory Phonebook Key eee i E 83 AIG PS LIS tntsee ariga a ea hs a a a AE Ea 92 Call FOrward ings sccsaphlani seiawhn svaadlansvanstonsian tvannvanavansianeveiie 97 Missed Calls INdiGatoniic winitateincais wieadinhaknckiaaiaua dha 101 Voicemail Syste Mnn rien aN R onions 102 Additional Features sssssssssssunnunuununnunnunnunnununnnnnnnnnnunnnnnnnnnnnnnnnnnnnnnannnnnnnnnnanannna nnaman Suppress DTMF Playback innoraniinia a E E E Display DTMF Digits wuss Enable Disable C all W aiting Play Call Waiting TOne visser Stuttered Dial Tone Status Scroll Delay Incoming Call Interrupts Dialing c ssssesessecsesseesnessecsessssessesnesseesneesessscssesseessesses G oodbye Key Cancels Incoming Calls Message W aiting Indicator Incoming Intercom C all Features ousccsesssessesseessesseessessessesssesssssecsesseesssseessesses Model 536E M and 560E M Expansion Modules Using the Expansion Modules oo cscs teese
117. thorized and or unlawful use Although 8x8 Inc has designed security features into its products and services it is your sole responsibility to use the security features and to establish security practices within your organization including training security awareness and call auditing to eliminate security risks Notice W hile every effort has been made to ensure accuracy 8x8 Inc will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice This documentation may be used only in accordance with the terms of the 8x8 Inc License Agreement If you ve read this owner s manual and consulted the online Troubleshooting section at www 8x8 com and still have problems please call 1 888 898 8733 for technical assistance
118. tion you select displays to the LCD Use the and w keys to scroll through the LC D display Finding Your Phone s IP Address If you want to access your phone s options using an Internet browser you need to enter the IP address for the phone in the browser to open the 8x8 Web Phone UI Use the following procedure to find your phone s IP address L IP Phone UI 1 Press to enter the O ptions List 2 Use w to scroll down the list of options to Phone Status and press Select Options List 1 Call Forward 2 Preferences k 3 Phone Status 4 User Password Select 3 Use w to scroll to IP amp MAC Addresses and press Select Phone Status 1 IP amp MAC Addresses 2 LAN Port Fk 3 P Port 4 Firmware Info Select The following screen displays that specifies the IP Address and MAC 20 Model 6755i Series IP Phone User Guide Address of your phone Use the IP Address to enter into your browser win dow to access the phone via the 8x8 Web Phone UI For more information about using the 8x8 Web Phone UI see Phone O ptions via the 8x8 Web Phone Ul on page 16 IP amp MAC Addresses IP Address 192 168 x xxx MAC Address 00 XX 0X XX XX XX Phone Status via the 8x8 Web Phone UI After accessing your phone via the 8x8 Web Phone UI the first screen to display is the phone s Status Screen PacketS Pragterenanre have Lwen i rar vevan I errwrare oaase Caas Dod vesem Ve
119. tkey 1 as Answer and softkey 2 as Ignore 116 Model 6755i Series IP Phone User Guide Configuring Goodbye Key to Cancel Incoming Calls 9 8x8 Web Phone UI Use the following procedure to configure the G oodbye key to cancel incoming calls on the IP phone Note Goodbye Key Cancels Incoming Call is enabled by default 1 Click on Basic Settings gt Preferences gt General Status System Information Preferences Operation User Password General EROE Bes Park Call Softkeys and XML Programmable Keys Pick Up Parked Call Directory Suppress DTMF Playback Enabled SESE Display DTMF Digits Enabled ELSE SES Call Waiting Enabled Preferences D Call Forward Play Call Waiting Tone Enabled Stuttered Dial Tone Enabled XML Beep Support Enabled Status Scroll Delay seconds Incoming Call Interrupts Dialing Enabled Goodbye Key Cancels Incoming Call M Enabled UPnP Mapping Lines ov Message Waiting Indicator Line All Incoming Intercom Settings Auto Answer Enabled Microphone Mute Enabled Play Warning Tone Enabled Allow Barge In Enabled 2 The Goodbye Key Cancels Incoming Call field is enabled by default If required disable this field by unchecking the check box 3 Click pas to save your settings Model 6755i Series IP Phone User Guide 117 SouMmeo PeuUCRIPPYV Using the Goodbye Key to Cancel Incoming Calls Featur
120. tory P honebook Key Deleting Single and Multiple Numbers in an Entry You use the Delete softkey to delete a single number or multiple numbers for an entry For a single number assigned to a name pressing the Delete softkey displays the following screen C Delete Steve Smith Yes Cancel e You can press Yes to delete the directory entry name number label and line from the Directory List e You can press Cancel to cancel the delete function For multiple numbers assigned to a name pressing the Delete softkey displays the following screen Delete number 2272939 or delete all Steve Smith Enies entries Number Cancel 90 Model 6755i Series IP Phone User G uide e You can press Entries to delete the directory entry name all numbers labels and lines associated with the name from the Directory List e You can press Number to delete only a specific number associated with a name You can press Cancel to cancel the delete function Downloading the Directory List to Your PC You can download the Directory List to your PC via the 8x8 Web Phone UI The phone stores the directorylistcsv file to your PC in comma separated value C SV format You can use any spreadsheet application to open the file for viewing The following is an example of a Directory List in a spreadsheet application ey directoryList csv
121. tte This screen is view only It displays the Network Status of your phone which includes the following LAN Port PC Port e MAC Address e Hardware Information e Firmware Information SMEI1S uoyd Model 6755i Series IP Phone User Guide 21 Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI the 8x8 Web Phone UI or both and provide procedures applicable to the option Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone Ring Tones There are several distinct ring tones a user can Select from to set on the IP phones You can enable disable these ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of configuration method Configuration Method Valid Values Default Value IP Phone UI Global Global Tone 1 Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 8x8 Web Phone UI Global Global Tone 1 Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Per Line Per Line Global Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent 22 Model 6755i Series IP Phone User Guide Ring Tone Sets In addition to ring tones you can configure ring tone sets on a global basis on the IP phone Ring tone sets consist of tones customized for a specific country The ring tone sets configurable on the IP phones are e US Default also used in C ana
122. ttings You may also need to restart your phone if you have been asked to do so by your System Administrator or should you experience any unexpected behavior L IP Phone UI 1 Press the button on the phone to enter the O ptions List 2 Select Restart Phone 3 When the prompt Are you sure you wish to restart the phone appears press the Restart softkey If you do not wish to restart your phone press Can cel Note Your phone is out of service temporarily during the restart and down loading process AS 8x8 Web Phone UI 1 Click on Operation gt Reset Status System Information Reset Operation User Password Phone Phone Lock Softkeys and XML pecan tone Programmable Keys Directory Reset Basic Settings Preferences Call Forward 2 Click pasi 3 Click OK at the confirmation prompt Model 6755i Series IP Phone User Guide 39 Phone Lock You can lock your phone to prevent the phone from being used or configured You can lock the phone using any of the following e At the path Options gt Phone Lock on the IP Phone UI At the path Operations gt Phone Lock on the 8x8 Web Phone UI e At a configured key on the phone For more information about configuring a Lock Unlock key on your phone see Phone Lock Key on page 66 In the 8x8 Web Phone UI the Operation gt Phone Lock path also allows you to perform the following e Reset a user password C licking on the Reset button
123. ty 3 to the conference Party 1 which is yourself Party 2 and Party 3 are all connected to a single conference 8 To drop a party from the conference press the Conf key once more Note You can use and to scroll through and see the numbers and names if available of the parties in the conference call Whena name is displayed pressing gp drops the displayed party from the call Joining Two Active Calls in a Single Conference L IP Phone UI 1 Begin with active calls on two different lines for example Line 1 and Line 2 have active calls 2 Press the Line key for which you want to conference the two calls together for example Line 1 3 Press the Conf key 4 Press the Line key that has the second active call for example Line 2 5 Press the Conf key The two active calls link into a conference call on Line 1 Note You can use amp and to scroll through and see the numbers and names if available of the parties in the conference call When a name is displayed pressing p drops the displayed party from the call Model 6755i Series IP Phone User Guide 81 Conference Bridge A key business tool the conference bridge allows users with an extension and voicemail passwords to schedule and manage conference calls Basic functionality includes the ability to create and log into conference bridges There are also administrator modes that allow calling out and dropping parties from the bri
124. utage call handling pick up your extension handset or press speaker and press 032 and your phone will simply ring until answered or caller hangs up Extension Manager O ur new Extension Manager web portal with unique extension login allows extension holders the ability to control all extension settings including busy ring no answer and Internet outage handling ring duration and forwarding destinations O ther settings in Extension Manager including forwarding rules one number access caller ID blocking call waiting disable and other unique settings I vv Prot WRX Company Name 4 mee Account imarcer Pomomoooootjoot Ent Phone Mumber 6 pas Emeasicn member 191 Extension First tame le HET CuemtcnLontteme SONG GaP Company Uan mamos et Company Name ATEN Permanent Cater io Rocking lore Extension fret hame 4rd TEST COo tet Cis biog pone Extenaice tast Mame DO NOT Serer Ima Or Qin Mare ra Oe n Ano Attendants Grectory tas Voice Itai Noticaten Via Emal Koatied nim isao v iehi D Oisetie Cob Vieting ire ty on n more ve Teme Zone UE E atten rs CI Oisptoy Company liame on Cater IO rectory Assistance Service iing mi E Forays Dessnaon Pross Oyy 1 paa oaro nome 2 but soraw vacet ai J AoE wer cranes aceus 35 X 4 neta cer Cueager repra wtocelas One Humber Access OMA Setenge Rang Oetr eon towel v Minne Cot Screening Disstieo Wart Suppress DTMF Playback A feature on the IP phones allows you t
125. x8 Web Phone UI Use the following procedure to configure a None key on the 6755i IP Phone The procedure shows the softkey screen as an example 1 C lick on Operation gt S oftkeys and XML or C lick on Operation gt Programmable Keys or 64 Model 6755i Series IP Phone User Guide Click on Operation gt Expansion Module lt N gt Status Softkeys Configuration E Key Type Line E ETON EDORA ooann GE GEGEGEGEG BOags GEE g B B 2 2 ica a SSS8e8e8 8Fee08 CSS CS CSS SSSsSHH XML Applicaton URI XML Application Tite BLF List URE 2 For softkeys select from Key 1 through Key 20 or for programmable keys select from Key 1 through Key 6 3 In the Type field select None 4 If configuring a softkey on the B ottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 5 Click pas to save your changes Empty Key softkeys only You can set a softkey to force a blank entry on the IP phone display for a specific key You do this by setting the softkey to empty The keys are added in order from key 1 to key 20 after any hard coded keys have been added If a particular key is not defined it is ignored Setting an Empty Key 9 8x8 Web Phone UI Use the following procedure to configure an Empty softkey on the 6757i IP Phone 1 Click on Operation gt Softkeys and XML or sSsA DRJOS pue SAd
126. y symbols and alpha characters are not allowed Default password is an empty string field is blank Model 6755i Series IP Phone User Guide 37 Customizing Your Phone Reset a User Password Use the following procedure to reset a user password 9 8x8 Web Phone UI 1 C lick on Operation gt Phone Lock Status System Information Phone Lock Operation User Password Lock or unlock the phone liate ets Emergency Dial Plan 9911 9999 9112 9110 Softkeys and XML Programmable Keys Lock the phone Leck Directory Reset User Password Reset Reset EERE Save Settings Preferences Call Forward 2 In the Reset User Password field click The following screen displays Status System Information Reset User Password Operation User Password Phone Lock Softkeys and XML Programmable Keys New Password Directory Password Confirm Reset Basic Settings Preferences Sagens Please enter the current and new passwords Current Password Call Forward 3 Leave the Current Password field blank 4 Enter a new password in the New Password 5 Re enter your new password in the Password Confirm 6 C lick pa to save your settings 38 Model 6755i Series IP Phone User Guide Restarting your phone You may want to restart your phone to check for updates on the server You may occasionally need to restart your phone to set changes or updates to your phone or network se

6755i IP Phone - Packet8 - Support Information Management System

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