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User Guide

1. nette heh tS HERES HA DEN SED ASIDUSEHTHE His eH EIHEU ERE R SAAS o aiaa Soc o fe ER HEBEL E ERREUR ERE GER ERES SERERE HRS R ebbe uS 203 Contacts Conversations Availability Display and keyboard Backlighting Display Settings annarai dated caval cbs discs pasado cided OL TULIT Keyboard settings Themes IENA KNN AEE TO OEIC NER M DUEB e M 215 Change the display language xcci rere t tnit riri eris ect iet tte did icc EERENS Loy edle A CL X Dci b eio 215 Add a display language Delete a display language About typing input languages Set the typing Input language sinasanay och eese ce eiecti REC PUR Eee Ve Wer rd Ea ree Y NE E OLACAK R E N Turn off the shortcut for switching typing input languages Set the voice dialing language Setidis play options T RS T6 91 ERE CERE ET Es 162 Language troubleshooting cancer cem deo itte to en ce ec ta a a iae d vds Fide evt de tcu de Lei Vera Eee ee d diu ANG 216 Wireless network COVEN AG 6 ctore tente ettet etie Praeter eit teen pepe i bedbee ib lebe etes oo Erase toadscaptate uec deste iere NEN 217 Find information abo twireless coverage Indicators 5 2 necari tereni inerti tra bt ie cioe edere dehet iH ee asked ER ARER Ee b ate 217 Turn off a wireless connection Network connection indicators Turn on wireless coverage notification Check the wir
2. Track your movement 1 On a map click the trackball 2 Click Start GPS Navigation To stop tracking your movement click the trackball Click Stop GPS Navigation View north at the top of a map When you are tracking your movement the direction in which you are moving appears at the top of the map by default 1 Ona map press the Menu key 2 Click North Up To view the direction in which you are moving at the top of the map again press the Menu key Click Track Up Hide the tracking information at the bottom of a map 1 When tracking your movement on a map press the Menu key 2 Click Hide Dashboard To view the tracking information again press the Menu key Click Show Dashboard Keep backlighting on when you track your movement By default backlighting turns off automatically after a timeoutto conserve battery power You can change maps options sothat backlighting remains on when you track your movement unless the battery power level drops below a specified percentage 1 Ona map press the Menu key Click Options Change the Backlight Timeout When field Press the Menu key Click Save Ur dx pg Get your GPS location Verify that your BlackBerry device is exposed to open sky 1 In the device options click Advanced Options 2 Click GPS 3 Pressthe Menu key 4 Click Refresh GPS The longitude and latitude coordinates for your current location appear Maps shortcuts e Tozoom in to a map press I Toz
3. Highlight a message Press the Menu key Click Mark Opened or Mark Unopened Highlight a date field Press the Menu key Click Mark Prior Opened Create a link for a PIN When typing text type pin and the PIN Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment or web page press the Menu key 2 Click Find 3 Typethe text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Email message folders File an email message Verify that wireless email reconciliation is turned on 1 In a message list highlight an email message 2 Press the Menu key 3 Click File 4 Click an email message folder Add change or delete an email message folder You can add change or delete the email message folder in the email application on your computer If wireless email reconciliation is turned on your BlackBerry device receives changes that you make to the email message folder on your computer over the wireless network If wireless email reconciliation is turned off or is not available for your device reconcile the changes using the email settings tool of the BlackBerry Desktop Manager See the BlackBerry Desktop Software Online Help for more information about email reconciliation Hide filed email messages In a messag
4. Press the Menu key Click Save Get the date and time from the wireless network automatically 1 In the device options click Date Time 2 Setthe Time Zone field 3 Perform one of the following actions NOW Ss To get the date and time from the wireless network that your BlackBerry device is connected to set the Date Time Source field to Network To get the date and time from the BlackBerry network set the Date Time Source field to BlackBerry e To set the time yourself set the Date Time Source field to Off Press the Menu key Click Update Time Press the Menu key Click Save Date and time troubleshooting The time on my device is incorrect Try performing the following actions e Ifyou have traveled to a different time zone set the Time Zone field to display the correct time zone e Ifyou have set the Date Time Source field to Network try setting the Date Time Source field to BlackBerry 193 194 Notification profiles Notification basics About notification profiles Notification profiles define how your BlackBerry device notifies you of calendar and task reminders and incoming messages calls and browser content Your device has six preloaded profiles Loud Vibrate Quiet Normal Phone Only and Off You can change preloaded notification profiles or create new ones In your notification profiles you can set different notification options for different items set ring tones or set the volume
5. To move to the bottom of a message list press B To move to the next date press N To move to the previous date press P To move to the next unopened item press U To move to the next related message press J To move to the previous related message press K Message troubleshooting Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area Verify that your wireless service plan includes this service Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area Verify that your wireless service plan includes this service Some messages no longer appear on my device If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device A message or attachment is truncated Try performing the following actions e Wait for a short period of time
6. To type an accented or special character hold the letter key and roll the trackball to the left or right For example to type hold U and roll the trackball to the left until appears Release the letter key when the accented or special character appears To type a number in a number field press a number key You do not need to press the Alt key To type a number in a password field hold the Alt key and press the number key To turn on NUM lock press the Alt key and the Left Shift key To turn on CAP lock press the Alt key and the Right Shift key To turn off NUM lock or CAP lock press the Shift key Toswitch typing input languages on the Language screen verify that the Use Input Language Shortcut field is set to Yes Hold the Alt key and press the Enter key Continue to hold the Alt key and highlight a language Release the Alt key Insert symbols e To insert an at sign or a period in an email address field press the Space key To type a symbol press the Symbol key Type the letter that appears below the symbol Work with text e To highlight a line of text press the Shift key and roll the trackball e To highlight text character by character hold the Shift key and roll the trackball left or right Tocancel a text selection press the Escape key e To cut highlighted text when typing press the Shift key and the Backspace Delete key To copy highlighted text when typing press the Alt key and click the tra
7. View more of the subject line for messages In a message list press the Menu key Click Options Click General Options Perform any of the following actions Setthe Display Message Header On field to 2 lines Setthe Display Time and Display Name fields to No BUNKMA A 5 Pressthe Menu key 6 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save UT de D p Set how long your device stores messages In a message list press the Menu key Click Options Click General Options Set the Keep Messages field nk WN Press the Menu key 6 Click Save To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list In a message list press the Menu key Click Options Click General Options Set the Display Message Count field to None np WN Press the Menu key 6 Click Save To view the number of unopened messages again set the Display Message Count field to Unread To view the new message indicator set the Display New Message Indicator field
8. nf WN Forward a media file You can only forward media files that you added In the media application click a media type Click a category Highlight a media file Press the Menu key Click Send As Email np wWnN Change the amount of memory available for media files 1 In the media application press the Menu key Click Options 3 Perform any of the following actions Tochange the maximum amount of BlackBerry device memory available for all media files change the Device Memory Limit field Tochange the minimum amount of device memory available for pictures change the Reserved Pictures Memory field N 4 Press the Menu key 5 Click Save View properties for a media file In the media application click a media type Click a category Highlight a media file Press the Menu key PWN 138 5 Click Properties Songs ring tones and videos Play a song ring tone or video 1 In the media application click a media type 2 Click a category 3 Click a song ring tone or video Shuffle songs 1 In the media application click Music 2 Perform one of the following actions Toshuffle all songs click Shuffle Songs Toshuffle all the songs in a category click a category Click a song Press the Menu key Click Shuffle To stop shuffling songs press the Menu key Click Shuffle Pause a song or video When playing a song or video click the play icon To resume playing the song or
9. nk wWNnN e To search the message list without saving your search criteria click Search Tosearch the message list using the criteria from your last search click Last Click the trackball Click Search To stop a search press the Escape key Search criteria Name Specify one or more contacts or email addresses that the search should find in messages You can also specify part of the name to widen the search In Set in which address field the search should find the name Subject Type text that the search should find in the subject of messages Message Type text that the search should find in the body of messages Service If your BlackBerry device is associated with more than one email account setthe type of email account from which the search should find messages Folder Set the folders in which the search should find messages Show Set the types of messages that the search should find Type Set which messages the search should find View a list of saved searches In a message list press the Menu key Click Search Press the Menu key Click Recall BWN Change a saved search In the list of saved searches highlight a search Press the Menu key Click Edit Search Edit the search criteria Press the Menu key Click Save Aun WN Delete a saved search 1 Inthe list of saved searches highlight a search 2 Press the Menu key 3 Click Delete Search Search for messages by contact or
10. device data while maintaining the integrity of that data When content compression is turned on your device compresses all device data including messages contacts calendar entries tasks and memos You should keep content compression turned on If content compression and content protection are turned on your device compresses device data before encrypting it Password keeper About the pass Use the password keeper to store all your passwords in one place The password keeper is designed to protect your passwords with a password keeper password When you type this password the password keeper decrypts your passwords You can also use the password keeper to generate random passwords that contain numbers letters and symbols Add a password to the password keeper 1 In the password keeper press the Menu key 2 Click New 3 Typethe password information 4 Click the trackball oO 5 Click Save Generate a random password NO URN In the password keeper press the Menu key Click New Click the trackball Click Random Password Type the password information Click the trackball Click Save Set criteria for randomly generated passwords undc m In the password keeper press the Menu key Click Options Set the random password fields Press the Menu key Click Save Options View a password in the password keeper In the password keeper click a password Change a password in the password kee
11. 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Options 3 Setthe Show Conversations in Message List field to No 206 4 Pressthe Menu key 5 Click Save To view conversations in the main message list again set the Show Conversations in Message List field to Yes Start a conference In BlackBerry Messenger during a conversation press the Menu key Click Invite In the drop down list click a contact Click OK BWN Copy a conversation history When you copy a conversation history you can paste it into other BlackBerry device applications 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Copy History Clear a conversation history 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Clear History End a conversation 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click End Conversation Change your display name In BlackBerry Messenger on the contact list screen press the Menu key Click Edit My Info Type a display name Click OK BUNKMA Availability Set your availability status 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click My Status 207 3 Click one ofthe following menu items Available Unavailable 4 Type a message that contacts can see when they view your contact information 5 Click OK When you change your a
12. 2 iet D 2 D PmH D D D DDS 2d 2 User Guide BlackBerry 8830 Smartphone SWDT178301 178301 0313075256 001 Contents BlackBerry basics Switch applications Assignan application to Convenience Key cioe etes eerbeck o severe eig ede erac AEA E NAYAKA eR deo ee E cre REA HERE heu NEEE Ti Set owner information Turn on standby mode AOUT NKS usen ERNEUT URINE TAURUM EE ERIA TEA EAO AREETA E ICI tine RR REED PUER NUR EGRE AEEA ENEA LEER S Ti Create a link for a PIN Expand a folder Collapse a folder BlackBeny basics Shore libe arum ARIA UB ER OEA EAN EAEEREN EE TRAS TEAN EA EAEE EEEE EA pove terse vsess eraascracsgvsnerss etssersatecusersscerstenetere 12 No application opens when I press a Convenience key Dp Ime BlackBerry basics shortcuts Phone shortcuts LU EEEDISE Iro cm 13 Typing shortcuts Search shortcuts Attachment shortcuts d erar P ishi 16 Media shortcuts Maps shortcuts Cal ndatShontellbS s onera NEE deemed dasec soie ri antra CETE rever G E d Rc EA AIENEA EE E EY rele 17 Emergency calls Volume KAE EE o TIT OANE EIENEN OERI NIEREN E N NE A E N Voice mail Speed dial Conference calls LEI INET ARAA AARE EAA E I E A E AEO T IEN ATE
13. BlackBerry Always On Always Connected and the envelope in motion symbol are registered with the U S Patent and Trademark Office and may be pending or registered in other countries Adobe and Acrobat are trademarks of Adobe Systems Incorporated The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Research In Motion is under license IBM Lotus Domino and Lotus Notes are trademarks of IBM Corporation JavaScript is a trademark of Sun Microsystems Inc Microsoft Outlook PowerPoint and Windows are trademarks of Microsoft Corporation Novell and GroupWise are trademarks of Novell Inc PGP is a trademark of PGP Corporation vCard is a trademark of the Internet Mail Consortium All other brands product names company names trademarks and service marks are the properties of their respective owners The BlackBerry device and or associated software are protected by copyright international treaties and various patents including one or more of the following U S patents 6 278 442 6 271 605 6 219 694 6 075 470 6 073 318 D445 428 D433 460 D416 256 Other patents are registered or pending in various countries around the world Visit www rim com patents for a list of RIM as hereinafter defined patents This document is provided as is and Research In Motion Limited and its affiliated companies RIM assume no responsibility for any typographical technical or other inaccuracies in this docu
14. Click a category 3 Click a picture In the media application click Pictures Click My Pictures Press the Menu key Click New Folder Type a name for the folder Click Save Ox Qr 3e eo NE Save picture files such as jpeg png gif or bmp files to the BlackBerry device memory or a media card 1 Open a picture attachment or highlight a picture on a web page 2 Pressthe Menu key 3 Click Save Image 4 Click Save In the media application click Pictures Click My Pictures Press the Menu key Click Options Change the Sort By field Press the Menu key Click Save S Og Ur m o4 NA o You can only rename pictures or picture folders that you added In the media application click Pictures Click My Pictures Highlight a picture or picture folder Press the Menu key Click Rename Type a name for the picture or picture folder Click Save NOW BP WN Delete a picture or picture folder You can only delete pictures or picture folders that you added nk WN In the media application click Pictures Click My Pictures Highlight a picture or picture folder Press the Menu key Click Delete Move a picture You can only move pictures that you added SOS eB uj oa co In the media application click Pictures Click My Pictures Highlight a picture Press the Menu key Click Move Highlight a picture folder Press the Menu key Click Move Here Download a Home screen backg
15. Click a contact To add another contact to your meeting repeat steps 5 through 7 Click the trackball Click Save Note If your device is associated with more than one email address in the Send Meeting Request Using field you can change the email address that you want to use to send the meeting invitation Q9 9o x 09 Um AR titm zs e Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month End Set when the recurring appointment meeting or task ends Days Set the day or days on which a weekly appointment meeting or task should recur You can check the spelling in messages memos tasks or appointments that you create 1 In a message memo task or appointment press the Menu key 2 Click Check Spelling 3 Perform any of the following actions Toaccept the suggested spelling click the highlighted word Toignore the suggested spelling press the Escape key Toadd the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking the spelling press the Menu key Click Cancel Spell Check Open an appointment or meeting In the calendar click an appointment or meeting Delete an appointment or meeting 1 In the calendar highlight an appointment or meeting 2 Press the Me
16. Type a message 5 Click the trackball 6 Click Send You can send an SMS text message to up to ten recipients 1 When composing an SMS text message press the Menu key 2 Click Add Recipient 3 Click a contact You can check the spelling in messages memos tasks or appointments that you create 1 In a message memo task or appointment press the Menu key 2 Click Check Spelling 3 Perform any of the following actions Toaccept the suggested spelling click the highlighted word Toignore the suggested spelling press the Escape key Toadd the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking the spelling press the Menu key Click Cancel Spell Check 1 When composing a message click the trackball 2 Click Save Draft 1 In a message press the Menu key 2 Click Save 1 In a message click the trackball 2 Click Reply or Reply to All 1 In a message press the Menu key 2 Perform one of the following actions Click Forward Click Forward As Click a message type Delete a message 1 In a message click the trackball 2 Click Delete Delete multiple messages 1 In a message list highlight a date field 2 Pressthe Menu key 3 Click Delete Prior Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Delete the history from an SMS text mes
17. click the trackball Click Unlock Type your device password Press the Enter key If you do not set a BlackBerry device password you can lock your keyboard to avoid making calls and pressing keys accidentally On the Home screen or in the application list click Keyboard Lock To unlock the keyboard press the asterisk key and the Send key or device pass attempts In the device options click Security Options Click General Settings Set the Number of Password Attempts field Press the Menu key Click Save np WN Encryption Content protection is designed to encrypt your BlackBerry device data When content protection is turned on your device uses a private key to encrypt data as it is stored on the device including data that your device receives when it is locked Your device decrypts data as you access it You can set content protection to include or exclude your contacts If you turn on content protection for contacts and you receive a call when the device is locked the caller name does not appear on the screen When you lock your device an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory A lock indicator appears when the device has deleted the key Verify that you have set a BlackBerry device password In the device options click Security Options Click General Settings Set the Conte
18. press the Menu key Click Options Click Call Forwarding Click a call type Click Do Not Forward or the current call forwarding phone number Click a call forwarding phone number NOU WN Press the Menu key 8 Click Save To stop forwarding calls set the call forwarding phone number to Do Not Forward Add a call forwarding phone number In the phone press the Menu key Click Options Click Call Forwarding Press the Menu key Click New Number Type a phone number Press the Enter key Press the Menu key Click Close IO SOON OY UT amp GN Change a call forwarding phone number You can only change call forwarding phone numbers that you have added In the phone press the Menu key Click Options Click Call Forwarding Press the Menu key Click Edit Numbers Click a phone number Click Edit Change the phone number Click the trackball Con au UNA Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added In the phone press the Menu key Click Options Click Call Forwarding Press the Menu key Click Edit Numbers Click a phone number Click Delete MO U Rot Mol 30 Smart dialing About smart dialing You can specify default country and area codes so that any numbers that are specified as links or any numbers in your address book that do not contain these codes are dialed correctly If you call an organization frequently
19. you can also set your smart dialing options so that you do not have to type the main number for the organization Set the default country code and area code In the phone press the Menu key Click Options Click Smart Dialing Set the Country Code and Area Code fields In the National Number Length field set the default length for phone numbers in your country Press the Menu key 7 Click Save Note When you calculate the default length for phone numbers include your area code and local number but do not include your country code or the National Direct Dialing prefix Um f UA OMS os Set options for dialing extensions In the phone press the Menu key Click Options Click Smart Dialing In the Number field type the main phone number for an organization Set how long the BlackBerry device waits before dialing an extension In the Extension Length field set the default length for extensions Press the Menu key Click Save O N OU PF WDN TTY support About TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device you can make calls to and receive calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device w ITY support prerequisites Verify that your wireless service provider supports this feature Verify that your TTY device operates at 45 45 bits per second Verify that you have
20. 1 In a multi page tif file attachment press the Menu key 2 Click Table of Contents To move to a specific page click a page Switch pages in a multi page tif file attachment 1 Ina multi page tif file attachment press the Menu key 2 Click Next Page or Prev Page Enhance a section of a picture In an attachment press the Menu key Click Zoom Roll the trackball up to zoom in to the attachment Press the Menu key nk WN Click Enhance Presentation attachments Switch presentation views 1 In a presentation press the Menu key 2 Perform one of the following actions Toview text only click View Text Toview text and slides click View Both Toview the presentation in its original format click View Slides Switch slides 1 In a presentation press the Menu key 108 2 Click Next Slide or Prev Slide Rotate a slide 1 When viewing a presentation in slide view click a slide 2 Click Rotate Zoom in to or out from a slide 1 When viewing a presentation in slide view click a slide 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original slide size press the Menu key Click Zoom 1 1 Save a slide When viewing a presentation in slide view click a slide Click Save Image Type a name for the file Click Save BURMA vCard contact attachments About vCard contact attachments vCard contact attachments vcf files contain information for a specific c
21. 1 Ona web page highlight a picture 2 Pressthe Menu key 3 Click Full Image Zoom in to or out from a picture 1 Ina picture press the Menu key 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original picture size press the Menu key Click Zoom 1 1 Rotate a picture 1 In a picture press the Menu key 2 Click Rotate The picture turns 90 degrees in a clockwise direction Set how pictures load in the browser 1 In the browser press the Menu key 2 Click Options 120 3 Click Browser Configuration 4 Perform one of the following actions Toload pictures on WML web pages only set the Show Images field to On WML Pages Only e To stop pictures from loading on all web pages set the Show Images field to No Toturn off placeholders for pictures set the Show Image Placeholders field to No 5 Pressthe Menu key 6 Click Save Options Change the picture quality in the browser Lower quality pictures take less time to load in the browser 1 In the browser press the Menu key Click Options Click General Properties Change the Image Quality field Press the Menu key Click Save Aun WN Load pictures on a web page 1 Onaweb page press the Menu key 2 Perform one of the following actions e To load some pictures click More Images e To load all pictures click All Images Web page requests About saving web pages and web page requests While a web page is loading you c
22. BWN 5 Press the Menu key 6 Click Save Hide the new or unopened message indicator 1 In a message list press the Menu key 84 Click Options Click General Options Set the Display Message Count field to None I E Mn Press the Menu key 6 Click Save To view the number of unopened messages again set the Display Message Count field to Unread To view the new message indicator set the Display New Message Indicator field to Yes You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save mRUNKN Depending on your email setup option you might be able to associate your BlackBerry device with more than one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple message lists might appear on your device In a message list for a specific email account you can open and manage email messages for that email account and you can send messages using the email address for the email account See the BlackBerry Internet Service Online Help for more information about associating your device with more than one email a
23. Enter key The indicator for the new smart password filter appears beside the password field Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry device Verify that you have imported a certificate from your smart card that you can use for signing and verification See the S MIME Support Package User Guide Supplement for more information Verify that you have set a device password Verify that two factor authentication is turned on e Verify that you have the smart card password You should have received this password when you received your smart card Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry device 1 In the device options click Security Options 2 Click General Settings 3 Setthe Authentication Certificate field 4 Pressthe Menu key 5 Click Save To stop using a certificate to authenticate your smart card set the Authentication Certificate field to None Security troubleshooting cannot unlock my device using my smart card Try performing the following actions Verify that the correct smart card is inserted in the smart card reader Verify that the smart card is inserted in the smart card reader correctly cannot connect to a Wi Fi network or log in to a VPN using a software token Veri
24. IBM Lotus Domino BlackBerry Enterprise Server for Novell GroupWise or the BlackBerry Internet Service when you send an invitation and the recipient accepts you might not be notified 1 In BlackBerry Messenger on the contact list screen highlight a contact 2 Pressthe Menu key 3 Click Delete Contact 1 In BlackBerry Messenger on the contact list screen highlight a contact Press the Menu key 3 Click Contact Info unk WN In BlackBerry Messenger on the contact list screen highlight a contact Press the Menu key Click Rename Contact Type a name Click OK 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Add Group 3 Type a name for the group 4 Click OK Move a contact to a group In BlackBerry Messenger on the contact list screen highlight a contact Press the Menu key Click Move Contact 4 Click a group Wn Note A contact can only be in one group at a time If you move a contact to a group the contact is moved out of the group it was in originally Rename a group In BlackBerry Messenger on the contact list screen highlight a group Press the Menu key Click Rename Group Type a name for the group Click OK nk WN Delete a group You must move your contacts out of a group before you can delete that group 1 In BlackBerry Messenger highlight a group 2 Pressthe Menu key 3 Click Delete Group Note The
25. In the Home Page Address field type a web address Press the Menu key Click Save Options an e wN Set the default browser configuration np WN In the device options click Advanced Options Click Browser Set the Default browser configuration field Press the Menu key Click Save Set the character encoding for all web pages By default your BlackBerry device uses the optimal character encoding for a web page 1 UT de ey On a web page press the Menu key Click Set Encoding Clear the Auto mode check box Set the Default charset field Click OK Receive a prompt before running a script An pwn In the browser press the Menu key Click Options Click General Properties Select the Prompt Before Running WML Scripts check box Press the Menu key Click Save Options Receive a prompt before closing the browser By default your BlackBerry device closes the browser without prompting you when you hold the Escape key 1 ans wWN 128 In the browser press the Menu key Click Options Click General Properties Select the Prompt Before Closing Browser On Escape check box Press the Menu key Click Save Options Browser security The BlackBerry Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server Communication between your device and the BlackBerry Enterprise Server is encrypted u
26. Save Make your BlackBerry device discoverable On pWN r In the device options click Bluetooth Press the Menu key Click Options Set the Discoverable field to Yes Press the Menu key Click Save Change the pairing name for your BlackBerry device ONG ge Oe Nd In the device options click Bluetooth Press the Menu key Click Options In the Device Name field type a name for your BlackBerry device Press the Menu key Click Save Turn off Bluetooth connection notification nk WN 6 To turn on Bluetooth connection notification again set the LED Connection Indicator field to Yes In the device options click Bluetooth Press the Menu key Click Options Set the LED Connection Indicator field to Off Press the Menu key Click Save 189 Turn off the prompt that appears when connecting or pairing In the device options click Bluetooth Click a Bluetooth enabled device Click Device Properties Set the Trusted field to Yes Press the Menu key 6 Click Save To turn on the prompt again set the Trusted field to No np WN Bluetooth technology troubleshooting cannot type a passkey on a Bluetooth enabled device If the Bluetooth enabled device that you are pairing with has no screen where you can type a passkey the passkey might already be defined On your BlackBerry device in the Enter passkey for device name gt field try typing 0000 My list of paired Bluetooth enabled devi
27. Set the Importance field Press the Menu key Click Save up WN Set a high importance level for received PIN messages In a message list press the Menu key Click Options Click General Options Set the Make PIN Messages Level 1 field to Yes Press the Menu key Click Save Qr Ur be o PI cm 60 Save a message 1 In a message press the Menu key 2 Click Save Reply to a message 1 In a message click the trackball 2 Click Reply or Reply to All Forward a message 1 In a message press the Menu key 2 Perform one of the following actions Click Forward Click Forward As Click a message type Delete a message 1 In a message click the trackball 2 Click Delete Delete multiple messages 1 In a message list highlight a date field 2 Pressthe Menu key 3 Click Delete Prior Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Create a link for a PIN When typing text type pin and the PIN Mark a message as opened or unopened In a message list perform one of the following actions Highlight a message Press the Menu key Click Mark Opened or Mark Unopened Highlight a date field Press the Menu key Click Mark Prior Opened View an address instead of a display name 1 In a message click a contact 2 Click Show Address To view the display name again click a cont
28. Toview all your messages again press the Escape key Move around a message list To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a message list press T To move to the bottom of a message list press B To move to the next date press N To move to the previous date press P To move to the next unopened item press U To move to the next related message press J To move to the previous related message press K Message troubleshooting Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Ifthe menu item for sending a message does not appear verify that you have added an email address or PIN for your contact fyou created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host R
29. Your BlackBerry device receives long messages and attachments in sections e f More available appears at the end of the message or attachment press the Menu key Click More or More All cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches 77 78 MMS messages MMS message basics With an MMS phone number you can send and receive MMS messages that contain media files such as jpg gif wbmp midi vcf vCard or ics iCalendar files An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging If you have more than one phone number associated with your BlackBerry device your device sends MMS messages using the first phone number that appears in the drop down list at the top of the phone screen You can add pictures that are not copyright protected to an MMS message but the message cannot exceed 300 KB Verify that your BlackBerry device supports MMS messaging Verify that your wireless service plan includes this service Contact your system administrator or wireless service provider for more information Te our MMS 1 ihonne n i
30. application and you want to end the call press the End key Switch calls 1 Press the Menu key 2 Click Flash Make a call when the device is locked Verify that dialing from the Lock screen is turned on 1 Onthe Lock screen press the Enter key 2 Click Place Call 20 3 Perform one of the following actions Type a phone number Type part of a contact name Click a contact or phone number 4 Press the Send key To end the call press the End key You can purchase an optional headset to use with your BlackBerry device Toanswer a call press the headset button Toturn on mute during a call press the headset button To turn off mute press the headset button again e To end a call hold the headset button To make a call using a voice command hold the headset button Say the command To pause a song press the headset button To resume playing the song press the headset button again For more information about using the headset see the documentation that came with your headset Emergency calls Your BlackBerry device is designed to make emergency calls even when it is locked If the connection to the wireless network is turned off when you initiate an emergency call your device is designed to connect to the wireless network automatically You can only make emergency calls by typing official emergency access numbers for example 911 in North America or 112 in countries that are part of the European Union
31. click Media Card Verify that the Auto Enable Mass Storage Mode When Connected field is set to No Press the Menu key Click Enable USB Mass Storage Mode uk WN 1 In the device options click Media Card 2 Perform one of the following actions Toturn on mass storage mode automatically when you connect your BlackBerry device to your computer set the Auto Enable Mass Storage Mode When Connected field to Yes Toturnon mass storage mode manually when you connect your device to your computer set the Auto Enable Mass Storage Mode When Connected field to No 3 Pressthe Menu key 4 Click Save In the device options click Media Card Set the Mass Storage Mode Support field to Off Press the Menu key Click Save BWN 1 In the device options click Media Card 2 Pressthe Menu key 3 Click Format Card In the device options click Media Card Set the Media Card Support field to Off Press the Menu key Click Save BUNKMA Media shortcuts To pause a video or song press the Mute key Toresume playing a video or song press the Mute key To play the next song in a category press N To play the previous song in a category press P Torotate a picture press R e Tozoomin to a picture press I e To zoom out from a picture press O Tozoom to the original picture size press W Media troubleshooting cannot open media files Try performing the following actions Ifyou are trying to
32. click Spell Check Click Custom Dictionary Highlight a word Press the Menu key Click Delete nf Wn Word list About the custom word list You can also add words or letter combinations manually to the custom word list Your device deletes words from the custom word list if you do not use them Add a custom word list item In the device options click Custom Wordlist Press the Menu key Click New Type a word or letter combination Click the trackball Click Save 9m S p N Change a custom word list item In the device options click Custom Wordlist Click a custom word list item Change the custom word list item Click the trackball twice Click Save nf Wn 96 Delete a custom word list item In the device options click Custom Wordlist Highlight a custom word list item Press the Menu key Click Delete BURMA Delete all custom word list items In the device options click Custom Wordlist Highlight a custom word list item Press the Menu key Click Clear Custom Wordlist BUUNMA Stop adding items to the custom word list automatically In the device options click Language Click Input Options Set the Auto Word Learning and Automatic Word Learning from Messages fields to Off Press the Menu key Click Save np WN Stop displaying contacts in the list that appears when typing By default your BlackBerry device recognizes contacts when you type them 1 In the device
33. collectively the Third Party Information RIM does not control and is not responsible for any Third Party Information including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspectofThird Party Information The inclusion of Third Party Information in this document does not imply endorsement by RIM of the Third Party Information or the third party in any way Installation and use of Third Party Information with RIM s products and services may require one or more patent trademark or copyright licenses in order to avoid infringement of the intellectual property rights of others Any dealings with Third Party Information including without limitation compliance with applicable licenses and terms and conditions are solely between you and the third party You are solely responsible for determining whether such third party licenses are required and are responsible for acquiring any such licenses relating to Third Party Information To the extent that such intellectual property licenses may be required RIM expressly recommends that you do not install or use Third Party Information until all such applicable licenses have been acquired by you or on your behalf Your use of Third Party Information shall be governed by and subjectto you agreeing to the terms of the Third Party Information licenses Any Third Party Information that is provided with RIM s products a
34. device is associated with an email account that uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If a system administrator has set an option for you a red lock indicator appears beside the option field If your device is connected to a GSM network some features might not be available or might function differently on your device For more information about the features that are available on your device contact your system administrator or wireless service provider Phone troubleshooting cannot make or receive calls Try performing the following actions Verify that your BlackBerry device is connected to the wireless network fyou have traveled to another country and you have not changed your smart dialing options dial the full phone number including the country code and area code for your contact fyouare not receiving calls verify that call forwarding is turned off e f you have more than one phone number associated with your device you can receive calls to the active phone number only My phone number appears as Unknown in the phone Try changing the phone number on your SIM card to change how your phone number appears in the phone In the device options click Advanced Options Click SIM Card Press the Menu key Click Edit SIM Phone Number Type your phone number Click the trackball Note If you change the phone numb
35. folder that contains songs ring tones or videos Highlight a song ring tone or video Press the Menu key Click Rename Type a name for the file Click Save 99 54 OY Ur de IN Move a song ring tone or video You can only move songs ring tones or videos that you added 1 In the media application press the Menu key 140 2 Click Explore 3 Click a folder that contains songs ring tones or videos 4 Highlight a song ring tone or video 5 Pressthe Menu key 6 Click Move 7 Click a folder 8 Click Move Here Verify that your wireless service provider supports this feature In the media application click Ring Tones Click AII Ring Tones Press the Menu key BUM A Click Download Tunes Toincrease the volume press the Volume Up key To decrease the volume press the Volume Down key You can purchase an optional headset to use with your BlackBerry device Toanswer a call press the headset button Toturn on mute during a call press the headset button To turn off mute press the headset button again e To end a call hold the headset button To make a call using a voice command hold the headset button Say the command To pause a song press the headset button To resume playing the song press the headset button again For more information about using the headset see the documentation that came with your headset Pictures cture 1 In the media application click Pictures 2
36. for notification If you set notification volume to Escalating the notification volume gradually increases Switch notification profiles In the profile list click a notification profile Create a notification profile In the profile list click Advanced Press the Menu key Click New Profile Type a name for the profile Highlight an item Press the Menu key Click Edit Set notification options 090 0o uU UN Press the Menu key Click Save To set notification options for another item repeat steps 5 through 10 E NAGS Press the Menu key Click Save Ww Change a notification profile In the profile list click Advanced Highlight a notification profile Press the Menu key Click Edit BUUNMA 195 5 6 7 Change the notification profile Press the Menu key Click Save You can only delete notification profiles that you created BURMA BN 2685 go Sr Ov Em d UJ NA 9 00 c OY UT de too NU In the profile list click Advanced Highlight a notification profile Press the Menu key Click Delete In the profile list click Advanced Highlight a notification profile Press the Menu key Click Show Tunes Click a media folder that contains ring tones Highlight a ring tone Press the Menu key Click Set As Phone Tune In the profile list click Advanced Highlight a notification profile Press the Menu key Click Edit Highlight an item Press the M
37. information 171 172 Tasks Task basics Create a task In the task list press the Menu key Click New Type the task information Set a due date for the task If the task recurs set the Recurrence field Press the Menu key Click Save MOoOSURUwNMcz Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month End Set when the recurring appointment meeting or task ends Days Set the day or days on which a weekly appointment meeting or task should recur its 2 3 4 5 6 In the task list highlight a task Press the Menu key Click Open Change the task information Press the Menu key Click Save atus of a task ige the 1 Inthe task list highlight a task 2 Pressthe Menu key 3 Perform one of the following actions To mark the task as complete click Mark Completed To mark the task as deferred in progress or waiting click Open Set the Status field Press the Menu key Click Save 1 Inthe task list press the Menu key 2 Click Hide Completed In the task list or memo list highlight a task or memo Press the Menu key Click Forward As Click a message type BURMA You can check the spelling in messages memos tasks or appointments t
38. key 2 Click View Folder 3 Click a folder MMS message attachments Attach a media file to an MMS message 1 When composing an MMS message press the Menu key 2 Click Attach Picture or Attach Audio 3 Click a picture or audio file Attach a contact or appointment to an MMS message You can only send nonrecurring appointments in MMS messages If you attach a meeting the attendees are removed 1 When composing an MMS message press the Menu key 2 Perform one of the following actions Toattach a contact click Attach Contact Click a contact 82 Toattach an appointment click Attach Appointment Highlight an appointment Press the Menu key Click Continue Save a picture from an MMS message 1 In an MMS message click a picture 2 Click Save Picture Add an appointment to your calendar from an MMS message In an MMS message click an iCalendar attachment Click View Appointment Press the Menu key Click Add To Calendar PWN Add a contact to your address book from an MMS message In an MMS message click a vCard attachment Click View Attachment Press the Menu key Click Add Contact BPWN Message settings Request delivery or read notification for an MMS message 1 When composing an MMS message press the Menu key 2 Click Options 3 Perform any of the following actions To receive notification when the message is delivered to the recipient set the Confirm Delivery field to Yes
39. key Click Select Center the picture in the box 9o S Qv Um de UJ NA a Press the Menu key 26 9 Click Save Delete the caller ID picture for a contact In the address book highlight a contact Press the Menu key Click Edit Click the caller ID picture Click Delete Picture Click the trackball Click Save NOU WN Call logs About call logs Call logs include the date on which you called your contact the phone number that you called and the duration of the call You can also add notes to your call logs You can view call logs in the phone or depending on how you set your call logging options you can view call logs in a message list Depending on your theme missed calls might also appear on the Home screen Your BlackBerry device stores call logs for 30 days View call logs in a message list In the phone press the Menu key Click Options Click Call Logging 4 Selecta call log type option Wn To hide call logs in a message list select the None option Add notes to a call log In the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Add Notes Type call notes Click the trackball Click Save OO OY Ur d ONS m 27 Change call log notes SOS Oy UL dee DB NI cm In the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Edit Notes Change the call notes Click the trac
40. message without changing it click Resend Save a message 1 In a message press the Menu key 2 Click Save Reply to a message 1 In a message click the trackball 2 Click Reply or Reply to All Forward an MMS message You cannot forward MMS messages that contain content that is copyright protected 1 In an MMS message click the trackball 2 Click Forward or Forward As Delete a message 1 In a message click the trackball 2 Click Delete Delete multiple messages 1 In a message list highlight a date field 81 2 Pressthe Menu key 3 Click Delete Prior Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Mark a message as opened or unopened In a message list perform one of the following actions Highlight a message Press the Menu key Click Mark Opened or Mark Unopened Highlight a date field Press the Menu key Click Mark Prior Opened Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment or web page press the Menu key 2 Click Find 3 Typethe text 4 Pressthe Enter key To search for the next instance of the text press the Menu key Click Find Next View messages in a specific folder 1 In a message list press the Menu
41. options click Language Click Input Options Set the Use Address Book as Data Source field to Off Press the Menu key Click Save uk WN AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries If you type text that can be replaced with an AutoText entry the text changes after you press the Space key 97 Your BlackBerry device has built in AutoText entries that correct common mistakes For example AutoText changes hte to the You can create AutoText entries for your common typing mistakes or for abbreviations For example you might create an AutoText entry that replaces ttyl with talk to you later In the device options click AutoText Press the Menu key Click New In the Replace field type the text to replace In the With field perform one of the following actions nk WN Type replacement text Toinsert a macro for example the current date or time press the Menu key Click Insert Macro 6 Inthe Using field perform one of the following actions Tocapitalize the entry exactly as you typed it click Specified Case To capitalize the entry according to the context click SmartCase 7 Setthe language 8 Press the Menu key 9 Click Save In the device options click AutoText Click an AutoText entry Change the AutoText entry Click the trackball Click Save nk Wn In the device options click AutoText Highlight an AutoTex
42. ossi rte entere edes ed o ebd ka ele e aee beca dpud Search for text in a message attachment or web page Search for organizer data and messages that contain specific information Search shortcuts Attachments Attachment basics Document abtachiments sneno R HAH TR ARAH gue HESNA HRE HE PESE YE aves 106 Spreadsheet attachments srsssccssscesescszssssncstyasstsestssoshscstocepntucatcaesV snes e tosina IS CEt SA eek aE SEASSA ESE EEEE EOD dbdacto ren NERETI EE RE GENEA 107 Media attachments Presentation attachments vCard contact attachments Attachment Shortcuts ce coser epe sees Cevsnseondeeessseansenesisegs cosas ORI OR er PaSa Ded oeste UR KENEEN Deco gore REOR RUE RU ous eed reiche percer oce Attachment troubleshooting erri int Hes e Hei Hire EH HH SH REH B EHE ERE Her HE Heiraten Hei Hen eerie bise tes 10 Eyre ann NR NN RR RA RR 111 About synchronization t seabed ip wubb EEANN lca sob can cence iva dodo abet tea bete dnc OS Dea ed bte de e dn 11 Wireless email reconciliation prerequisites eese nennen a a a n aa a e Tn Reconcile email messages over the wireless network sssscsssccssssssssssssesssessssescssssssssssssecsssecsseesssscessscssusessuecsseccssscessssessssssnscssusessececsusessasesnsesensesensessusessuceseacessseesssees 11 Delete email messages over the wireless network Wireless data synchronization prerequisites Synchroni
43. phone hold the key e To turn on the speakerphone during a call press the Speakerphone key Toturn off the speakerphone during a call press the Speakerphone key e To check your voice mail hold 1 e To type a letter in a phone number field press the Alt key and the letter key To move to the top of the Phone screen press the Space key Toview the last phone number that you typed press the Space key and the Enter key Press the Send key to dial the number Toview your contact list in the phone hold the Send key Toswitch phone numbers in the phone click your active phone number Click a phone number Phone troubleshooting canr ita Try performing the following actions Verify that your BlackBerry device is connected to the wireless network fyou have traveled to another country and you have not changed your smart dialing options dial the full phone number including the country code and area code for your contact fyou are not receiving calls verify that call forwarding is turned off fyou have more than one phone number associated with your device you can receive calls to the active phone number only gt Iinlesawn in hane Unknown int hone Try changing the phone number on your SIM card to change how your phone number appears in the phone In the device options click Advanced Options Click SIM Card Press the Menu key Click Edit SIM Phone Number Type your phone number Click the
44. range is approximately 10 meters When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device Bluetooth icons appear in the device status section ofthe screen See the printed documentation that came with your BlackBerry device for more information about Bluetooth icons Turn on Bluetooth technology 1 In the device options click Bluetooth 2 Pressthe key 3 Click Enable Bluetooth To turn off Bluetooth technology press the zz key Click Disable Bluetooth Pair with a Bluetooth enabled device Some Bluetooth enabled devices have passkeys that you must type before you can pair with them 1 In the Bluetooth setup application click OK 2 Click a Bluetooth enabled device 3 If required type the passkey for the Bluetooth enabled device on your BlackBerry device 4 If required type the passkey for the Bluetooth enabled device on the Bluetooth enabled device Connect to a Bluetooth enabled device Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device 1 In the device options click Bluetooth 2 Click a Bluetooth enabled device 3 Click Connect Switch to a paired Bluetooth enabled device during a call Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device 187 1 During a call press the Menu key 2 Click Activate Bluetoo
45. subject 1 In a message list highlight a message 2 Pressthe Menu key 3 Click one of the following menu items Search Sender Search Recipient Search Subject Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment or web page press the Menu key 102 2 Click Find 3 Typethe text 4 Pressthe Enter key To search for the next instance of the text press the Menu key Click Find Next Search for organizer data and messages that contain specific information 1 In the search application perform any of the following actions Inthe Text field type text or a phone number to search for Inthe Name field type a contact name to search for 2 Select one or more applications 3 Press the Menu key 4 Click Search Note If you type more than one word in the Text or Name fields only items that contain all the words appear The BlackBerry device does not search file attachments if you search messages To stop a search press the Escape key Search shortcuts e To search for a contact in a list of contacts type the contact name or initials separated by a space e To search for text in a message press S e To search for text in an attachment or on a web page press F e To search for text in a presentation attachment verify that you are viewing the pres
46. that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from Verify that your device is not blocking messages For more information contact your system administrator If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is setto Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections f More available appears at the end of the message or attachment press the Menu key Click More or More All cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches 67 68 SMS text messages SMS text message basics About SMS text messages With an SMS phone number you can send and re
47. the email message filter should search for in the subject of email messages Message Type text that the email message filter should search for in the body of email messages Sent directly to me Set whether the email message filter applies to email messages that include your email address in the To field CC to me Set whether the email message filter applies to email messages that include your email address in the CC field BCC to me Set whether the email message filter applies to email messages that include your email address in the BCC field Importance Set the importance level of email messages that the email message filter applies to Sensitivity Set the sensitivity level of email messages that the email message filter applies to Action Set whether email messages that the email message filter applies to are forwarded to your BlackBerry device If email messages are forwarded specify whether they are forwarded with high importance or with the email message header only 1 In a message list press the Menu key 2 Click Options 3 Click Email Filters 4 Select the check box beside an email message filter 1 In a message list press the Menu key 2 Click Options 3 Click Email Filters 4 Highlight an email message filter 5 Pressthe Menu key 6 Click Edit 7 Change the email message filter options 8 Press the Menu key 9 Click Save Change the order of email message filters In a message list pres
48. to Yes If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact your system administrator In the device options click Security Options Click Firewall Select the check box beside one or more message types BUNKMA Press the Menu key 5 Click Save Note Blocked messages might contribute to your wireless service plan data usage You can prevent messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters In the device options click Security Options Click Firewall Highlight a message type Press the Menu key Click Reset Count or Reset All Counts nk Wn In the phone press the Menu key Click Options Click Call Logging 4 Select a call log type option To hide call logs in a message list select the None option Wn Message shortcuts In a message Toreply to a message press R Toreply to all press L e To forward a message press F e To file a highlighted email message press I Toview the email address of a contact in a message highlight the contact Press Q To view the display name again press Q In a message list Toopen a highlighted message press the Enter key Tocompose a message from a message list press C To mark a message as o
49. to load Press the Escape key BUUNMA Add a contact to your SIM card Verify that your wireless service provider has set up your SIM card for a SIM card phone book In the address book press the Menu key Click SIM Phone Book Click the trackball Click New Type the contact information Press the Menu key Click Save NOW 2UwNMc Change a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book In the address book press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Edit Change the contact information NOU BR WN Press the Menu key 225 8 Click Save Delete a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book uk WN In the address book press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Delete About SIM card security Use SIM card security to add another level of security to your device This level of security is designed to prevent unauthorized use of your Black Berry device or SIM card by locking the SIM card with a PIN code If you lock your SIM card other people cannot remove your SIM card and insert their own and they cannot remove your SIM card and insert it into another device If you have protected your SIM card with a PIN code you must type the PIN code before you can remov
50. tro bleshootl Htf aiaiee cic ssec tcu dores rastris aR scans dele F e EAS abs RR Hd Erde lee De ure ck Rap deed ke ves t Email messages 5 retient ielen OH ERES TUR ER A EHE RHEINE IER ERREUR IEEE E EAEE Email message basics Email message folders Sent messages Email message fillets 1 eo eren ire peek erri geeciXee eei eee redes hec vado pese dee big eec YEAR ey eek erre peo acepte p ecu ee HP ators hind vessbpesetenpegeectneseseeds Email message Torwardifg i iret Henr eH HER He fri eH HH HH HE PPER HER hir icis rt ein ri e I rI iT IiE rn h oris 49 Message settings Message list settings Message STO FUGUES xsaxexcaxsnseven cysessszsecoussersacconsconscnxes venscessctensetbis fesse hesdbnscCzusspducsthuae ass ns6 btbdesbedees een pube ey vedi CEE SELASA ve YER ves eee eed toes vae venue reete ene 13 Message troubleshootilig sritan rr Her H HH tH iE Hr He HREHRH HEREIN HO HIR Ha eta marem Ee DEC Hes Heb Det 55 PIN Messa gesn a T E O E TO O O R O tages EENI OE EERE OT 59 PIN message DINOS ieas NEE EEan ES NEES EALES EEAS AEA EAEEREN ETARE ANEI EAAS IAEE GIA NANALASA 59 SOME MESSAGES 4 hr n EE E R nR n rH EH eh E AE es re KAEH HSN HSH Hr RHS HiS 44 Message list settings Message shortcuts Message troubleshooting sssscsssssssesssscsssssssecsosecsaressaseseseesoseesosecssseccarecsutssnsescnsescnsesasecenseessesesaecsasecsaseseasesssessosessasessareceaeersaessnseseneseauessn
51. turned them off you can use the synchronization tool of the BlackBerry Desktop Manager See the BlackBerry Desktop Software Online Help for more information Wireless email reconciliation prerequisites e f your BlackBerry device is associated with the BlackBerry Internet Service verify that your wireless service provider supports this feature e f your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server verify that the BlackBerry Enterprise Server supports this feature For more information contact your system administrator Reconcile email messages over the wireless network Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device 1 In a message list press the Menu key Click Options Click Email Reconciliation Set the Wireless Reconcile field to On DE Ld Oo Press the Menu key 6 Click Save To stop reconciling email messages over the wireless network set the Wireless Reconcile field to Off Delete email messages over the wireless network Set the Delete On option for each email address that is associated with your BlackBerry device 1 In a message list press the Menu key 2 Click Options 3 Click Email Reconciliation 4 Setthe Delete On field 5 Pressthe Menu key 6 Click Save It takes a short period of time for messages to be deleted over the wireless network To delete messages on your device only set the De
52. when you switch themes 214 Language Change the display language Verify that your BlackBerry Device Software supports multiple languages For more information contact your system administrator or wireless service provider 1 In the device options click Language 2 Change the Language field 3 Press the Menu key 4 Click Save Add a display language You can add a display language using the application loader tool of the BlackBerry Desktop Manager For more information about adding applications including display languages see the BlackBerry Desktop Software Online Help Delete a display language In the setup wizard complete the instructions on the Language Removal screen About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your BlackBerry device in French but type messages in English Set the typing input language Verify that your BlackBerry Device Software supports multiple languages For more information contact your system administrator or wireless service provider 1 In the device options click Language 2 Setthe Input Language field 3 Pressthe Menu key 4 Click Save Turn off the shortcut for switching typing input languages Verify that your BlackBerry D
53. you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on Resend the message Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area fyou created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Verify that data service is turned on fyou use email message filters verify that the options for email message filters are set correctly Verify
54. your wireless service provider 216 Wireless network coverage Find information about wireless coverage indicators Your BlackBerry device uses various indicators to indicate the current wireless coverage level See the printed documentation that came with your device for more information about wireless coverage indicators Turn off a wireless connection You should turn off wireless connections in certain places such as on an airplane or in a hospital For more information see the safety and product information booklet for your BlackBerry device 1 Onthe Home screen or in the application list click Manage Connections 2 Perform one of the following actions Toturn off a wireless connection clear the check box beside the connection type To turn off all wireless connections click Turn All Connections Off To turn on a wireless connection again select the check box beside the connection type or click Restore Connections Network connection indicators Mobile network Green Your BlackBerry device is connected to the wireless network Yellow Your connection to the wireless network is turned on but your device is not connected to the network or you are in a wireless coverage area in which you can only call emergency numbers Red Your connection to the wireless network is turned off Bluetooth Green Your device is connected to another Bluetooth enabled device Yellow Bluetooth technology is turned on but you
55. 2 3 In the address book highlight a mailing list Press the Menu key Click Delete Group Caller ID Add a caller ID picture for a contact O o N O U e WN In the address book highlight a contact Press the Menu key Click Add Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Click the trackball Click Crop and Save Change the caller ID picture for a contact 158 O 00 NOUA t m a When changing a contact highlight the caller ID picture Press the Menu key Click Add Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Press the Menu key Click Save Delete the caller ID picture for a contact In the address book highlight a contact Press the Menu key Click Edit Click the caller ID picture Click Delete Picture Click the trackball Click Save N O UT Gm Go N Categories About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the address book the task list and the memo list and
56. 8 bit encryption setthis field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption set this field to Allow Weak Allow FIPS Algorithms Only Set whether your browser accepts and sends data that is encrypted using only FIPS approved algorithms Prompt for Server Trust Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a authentication certificate for Prompt for Domain Name Set whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication certificate for the content server does not match the web address to which the browser is trying to connect Prompt for Certificate Set whether a prompt appears when your browser tries to connect to a content server You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers Prompt if Client Cert Not Found Set whether a prompt appears when your browser tries to connect to a content server but your device does not have a certificate that can be used to authenticate with the content server Default Client Certificate Set the certificate that your browser uses to authenticate with content servers Encryption Strength Set whether your browser only accepts and sends data that is encrypted using 128 bit encryption To only accept and send data that is
57. Click Categories Select the check box beside a category Press the Menu key Click Save np WN Sort contacts tasks or memos by category 1 In the address book task list or memo list press the Menu key 2 Click Filter 3 Select the check box next to a category Delete a contact task or memo from a category When changing a contact task or memo press the Menu key Click Categories Highlight a category Press the Menu key Clear the check box beside the category Press the Menu key Click Save No Ut dot N o 175 Delete a category In the address book task list or memo list press the Menu key Click Filter Highlight a category BPWN Press the Menu key 5 Click Delete Note When you delete a category contacts tasks or memos in the category are not deleted Task list settings Sort contacts or tasks In the address book or the task list press the Menu key Click Options Change the Sort By field Press the Menu key Click Save nk WN Set a snooze time for reminders In the calendar or task list press the Menu key Click Options Set the Snooze field Press the Menu key Click Save nk WN View tasks in the calendar In the calendar press the Menu key Click Options Set the Show Tasks field to Yes Press the Menu key Click Save np WN Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you
58. Click General Options BPWN Perform any of the following actions Set the Display Message Header On field to 2 lines Set the Display Time and Display Name fields to No 5 Press the Menu key 6 Click Save 73 You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save or qu ls In a message list press the Menu key Click Options Click General Options Set the Display Message Count field to None Uu A amp wNM Press the Menu key 6 Click Save To view the number of unopened messages again set the Display Message Count field to Unread To view the new message indicator set the Display New Message Indicator field to Yes Depending on your email setup option you might be able to associate your BlackBerry device with more than one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple message lists might appear on your device In a message list for a specific email account you can open and manage email messages for that email account and you can send messages using the email address for the email a
59. Click General Options Set the Dial From Home Screen field to No UT ds M Press the Menu key 6 Click Save To dial phone numbers from the Home screen again set the Dial From Home Screen field to Yes Typing input methods If your BlackBerry Device Software supports multiple languages and your keyboard displays Arabic or Russian letters you can type in Arabic or Russian using the SureType input method or the multi tap input method When you use the SureType input method you press the letter key for each letter in a word once even if two letters appear on the key As you type a list of possible letter combinations and words appears on the screen SureType technology selects letter combinations or words from the list based on context If you try to type a word or letter combination for example a web address or an abbreviation that SureType technology does not recognize you can use the list that appears on the screen to build the word letter by letter SureType technology is designed to learn new words or letter combinations that you type and add them to your custom word list When you use the multi tap input method you press a letter key once to type the first letter on a key and twice to type the second letter if a second letter appears on the key SureType technology is the default typing input method for most fields Multi tap is the default for phone number and password fields You can set your typing input method for all fiel
60. Delete a service book Troubleshooting BlackBerry Basics troubleshooting xS ogni a eius 35 Moice dialiig troubleshoOtlng 5st hrttk erroe vete XR EDO REOR CES D Sec Sec Here Daesvee Wer ee ether ex bean ORE SHE Se ENESE ETENEE ENE aoa aeia 39 Message troubleshooting Typing troubleshooting Attachment tro bleshooting i e nn eniti Srt Hr He HH HER EE eH He HE Her He ES S e iter Lie 4403 pisee pe Herbie te eese eeu iei Synchronization troubleshooting Browser troubleshooting Application troubleshooting Media troubleshooting cei rrr itt He Heri eer ele iure lait He HoEHH Eee Ese Ie EHO He HeHEHREHESHI Tr so e HE Mass HEE HIERIE RISH Map troubleshooting Contact troubleshooting Calendar MOU DS MOONI raarste oA usc eric ean rum tirant eoa eh avuto IANAO AE EEEO ne Rer Dovri OEE TRUST Bluetooth technology troubleshootiflg n irrito kaai aihio Hei Hs He e rep ERES tis 190 Date and time troubleshookllg soceri reete iet tere reb Rok Rea Fx eoe cler i ddr eR vod RC adl done ecc ARR del Eee veta 193 Notification profile troubleshooting serian EE EIER EE ere eee deter o treten tertie etre ete uo Y RE ER RAO RENE eoe DR OTURA 200 Display troubleshooting Language troubleshooting Wireless network coverage troubleshooting Secutity trODDIBS OON connecte tiir irre rei UR teres ix dete ero ase o UD et e Pe s Ended Duero Toe EE EERE Diagn
61. Inboxes field to Combined Toseparate SMS text messages from email messages set the SMS and Email Inboxes field to Separate 5 Pressthe Menu key 6 Click Save In a message list press the Menu key Click Options Click General Options Set the Display Message Count field to None np WN Press the Menu key 6 Click Save To view the number of unopened messages again set the Display Message Count field to Unread To view the new message indicator set the Display New Message Indicator field to Yes In the phone press the Menu key Click Options Click Call Logging 4 Select a call log type option To hide call logs in a message list select the None option Wn Message shortcuts In a message To reply to a message press R To reply to all press L e To forward a message press F e To file a highlighted email message press I Toview the email address of a contact in a message highlight the contact Press Q To view the display name again press Q In a message list Toopen a highlighted message press the Enter key Tocompose a message from a message list press C To mark a message as opened or unopened press the Alt key and U To view received messages press the Alt key and I Toview sent messages press the Alt key and O Toview voice mail messages press the Alt key and V Toview SMS text messages press the Alt key and S Toview call logs press the Alt key and P
62. K Click OK Touse the default invitation message click OK Click OK Note If you invite a contact using a PIN and the contact is in your address book the contact s display name appears instead of the PIN If you turn on invitation passwords a question and password screen appear each time you invite a contact 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Options 3 Setthe Ask Password Question When Adding Contacts field to Yes 4 Pressthe Menu key 5 Click Save Note To turn off invitation passwords again set the Ask Password Question When Adding Contacts field to No 1 In BlackBerry Messenger in the Requests group highlight an invitation 2 Click the trackball 3 Click one of the following menu items Accept Note Decline Remove If you select Remove the sender of the invitation does not receive confirmation that your address is a correct address If you turn off invitation forwarding contacts you invite can only accept invitations from the original email address or PIN that you sent the invitation to If those contacts try to accept the invitation from a different email address or PIN their acceptance is rejected 1 2 3 4 5 Note In BlackBerry Messenger on the contact list screen press the Menu key Click Options Set the Allow Forwarding of Requests field to No Press the Menu key Click Save If you use a BlackBerry Enterprise Server for
63. NAS IEN TAAS EANET EAE Call logs Call waiting Call forwarding de METER TE T TETTE CQ aNs 31 TTY support Multiple phone numbers Phone settings Phone sholtcits iaces Eren rese RO edere ck cene Denk dna E Revel bee usable cel EORR ER Lec lade dens ecce duns tc e kar cL led 13 Phone troubleshoobnQi ance corta onn ae IR EARN ERR URGERE URN Dr ei OAA EEEE 35 Voice dialing Make a call using a voice command Dial anextenstonusin aioICe coliffidrtd sariri ioen apo hee eerta eta te etie een et reor deter hore petere ha peiores 23 Use ELLE Check your phone number using a voice command Check the wireless coverage level using a voice command Check the battery power level Using a voice COImITIan o ooi oett ton ba SEE p E PC eee eH D e i Hte ice gas Set the voice dialiiig lafiguatge s ccce eire ceti seca tete tbe bei ve T Cree CU ce CX bi e i a ai iiei aiaiai Turn off choice lists for voice commands Setthe matching sensitivity level for voice commands Turn off voice prompts Set playback options for voices tal tthe civ scivascissscisvcinen toit ts ceca ee oir e seis etit eed ve oce e E eae e ERR EMERGERE DX e E Improve VOICE rE COOMO NOEN MOETS scere ona EDGE EHRIEUPEURRETRAIOSUNERER CONSTET TNTEDRRE UN EERUUELCIR LEX FEAR EOS SERU SORA EAE SS EUEN EAE EERTE Voice dialitig
64. S text messages press the Alt key and S Toview call logs press the Alt key and P Toview all your messages again press the Escape key Move around a message list To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a message list press T To move to the bottom of a message list press B To move to the next date press N To move to the previous date press P To move to the next unopened item press U To move to the next related message press J To move to the previous related message press K Message troubleshooting Co oc Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Ifthe menu item for sending a message does not appear verify that you have added an email address or PIN for your contact fyou created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device e Ifyou have not received a registration message from the
65. Send High Score Check the high scores on the BrickBreaker web site 1 In BrickBreaker press the Menu key 2 Click High Scores 240 Service books About service books Service books determine which services are available on your BlackBerry device Your system administrator or wireless service provider can send service books to your device over the wireless network If your device is associated with an email accountthat uses a BlackBerry Enterprise Server you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book nk wWN In the device options click Advanced Options Click Service Book Highlight the new service book Press the Menu key Click Accept Delete a service book BPWN 5 To restore a service book press the Menu key Click Undelete In the device options click Advanced Options Click Service Book Highlight a service book Press the Menu key Click Delete 241 242 Troubleshooting BlackBerry Basics troubleshooting No application opens when I press a Convenience key Verify that you have not deleted the application that you assigned to the key Assign a different application to the key Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry device some features might not be available on your device If your
66. Set the Use Auto Signature field to Yes Type a signature Press the Menu key Click Save Your signature is added to email messages after you send them Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator 8 Nook WN In a message list press the Menu key Click Options Click Email Settings Set the Use Out Of Office Reply field to Yes Type a reply If you use IBM Lotus Notes in the Until field set the date on which the out of office reply should turn off Press the Menu key Click Save To turn off the out of office reply set the Use Out Of Office Reply field to No Verify that your BlackBerry device is associated with more than one email address nk WN In the device options click Advanced Options Click Default Services Change the Messaging CMIME field Press the Menu key Click Save Delete the disclaimer from an email message If your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them You cannot change this disclaimer 1 When composing an email message press the Menu key 2 Click Remove Disclaimer To add the disclaimer again press the Menu key Click Add Disclaimer Use color to differ
67. To receive notification when the recipient opens the message set the Confirm Read field to Yes 4 Press the Menu key 5 Click Save Request delivery or read notification for all MMS messages 1 In the device options click MMS 2 In the Notifications section perform one of the following actions e To send delivery or read notification when a sender requests it set the Allow Delivery Confirmation and Allow Read Confirmation fields to Yes 83 Torequest delivery or read notification when you send MMS messages set the Confirm Delivery and Confirm Read fields to Yes 3 Press the Menu key 4 Click Save View an address instead of a display name 1 In a message click a contact 2 Click Show Address To view the display name again click a contact Click Show Name View the size of an MMS message before sending it 1 In an MMS message press the Menu key 2 Click Options The Estimated Size field displays the size of the MMS message Stop receiving MMS messages when roaming In the device options click MMS Set the Multimedia Reception and Automatic Retrieval fields to Home Only Press the Menu key Click Save BWN Message list settings View more of the subject line for messages In a message list press the Menu key Click Options Click General Options Perform any of the following actions Set the Display Message Header On field to 2 lines Set the Display Time and Display Name fields to No
68. act Click Show Name Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment or web page press the Menu key 2 Click Find 3 Typethe text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Sent messages Resend a message 1 In a sent message press the Menu key 2 Perform one of the following actions Tochange the message click Edit Change the message Click the trackball Click Send Tochange the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Click the trackball Click Send Toresend the message without changing it click Resend Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry device is not connected to the wireless network A clock icon should appear beside the message 1 In a message list highlight the message 2 Pressthe Menu key 3 Click Delete Hide sent messages In a message list press the Menu key Click Options Click General Options Set the Hide Sent Messages field to Yes BWN 62 5 Pressthe Menu key 6 Click Save Note If you set your device to hide sent messages sent messages continue to appear in the history of SMS text messages Message list settings
69. age list press the Menu key Click Options Click Email Filters Press the Menu key Click New Type a name for the email message filter Set the email message filter options Press the Menu key Click Save Create an email message filter based on a contact or subject Ng U wN In a message list highlight an email message Press the Menu key Click Filter Sender or Filter Subject Type a name for the email message filter Set the email message filter options Press the Menu key Click Save Email message filter options From 46 Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email messages that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Sent To Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email messages that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Subject Type text that
70. ages If wireless email reconciliation is turned on and in the message options the Delete On field is setto Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e f More available appears at the end of the message or attachment press the Menu key Click More or More All Some email message folders appear dimmed If you cannot forward email messages from an email message folder the check box beside the folder appears dimmed Try performing the following actions e Wait for a few seconds The email message folders might become available after a short period of time Turn off wireless email reconciliation and then turn it on again Email message filters are not working correctly Try performing the following actions Verify that your email message filters are turned on Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcu
71. an save the web page request in a message list When you save a web page request you can use other pages while you are waiting for the web page to load You can also save web pages to a message list When you save a web page you can view the text on the page at any time A saved web page displays content that was current at the time that the web page was saved Save a web page request to a message list 1 When a web page is loading press the Menu key 2 Click Save Request 121 Save a web page to a message list On a web page press the Menu key Click Save Page Type a title Click OK BPWN Bookmarks About bookmarks You can add bookmarks for web pages that you visit frequently When you add a bookmark you can set whether you want to make the web page available offline and whether you want the browser to check the web page for updates periodically Bookmarks for web pages that have been updated since the last time you visited them appear in italic Add a bookmark Ona web page press the Menu key Click Add Bookmark In the Auto Synchronize field set how often the browser should check for updates to the web page In the Start time field set the time of day when the browser should start checking for updates Press the Menu key Click Add Oyo dm NS Make a web page available offline When adding a bookmark select the Available Offline check box If you visit the web page offline the browser displays the info
72. ange to indicate that new information is available The web application might also push updated information to your browser cache without notifying you If information is pushed to your browser cache the information is available on your device even when your device is not connected to the wireless network Your device supports differenttypes of browser push messages Service loading messages and service indication messages include updated information Other browser push messages include messages that appear in your browser cache 1 In the device options click Advanced Options 2 Click Browser Push 3 Perform one of the following actions To accept all browser push messages select the Enable Push check box To accept browser push messages through a BlackBerry Enterprise Server or BlackBerry Internet Service only select the Enable Push check box and clear the Enable WAP Push check box To accept browser push messages through WAP gateways only select the Enable Push check box and clear the Enable MDS Push check box 4 Press the Menu key 5 Click Save Process MDS Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry Internet Service MDS Hosts Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services or no BlackBerry Enterprise Servers or BlackBerry Internet Services Process SMSC Set whether your devi
73. asesnessaneesaneceoseseasessaeessaeeseeesaees 55 SMS text messages SMS text message basics T d MESSAGES AAE RENEE ANE QE mr m 44 Message SE DTE NER SE RR T M m Message list settings Message shortcuts Message troubleslogtifig 1 rore ener ttes ONENA AVNA eda rcd PER EEAS ee Ye ee Fey Rt 55 MMS messages MMS message basics MMS message attachments Message Seltiisi scooter oen oU NO DNO mma ara OEE T cutest O AE rone EA Message list SeLELTIS saisons tiec eerecvo ce ONSE CUR EXER OE XT ELE EEUU OX VEN LEM Ed eR HERE ERE CIT GAS 52 Message shortcuts Message troubleshooting Typing Typing basics Typing inp t methods soeia 93 Estas c IRTE 95 Word list AutoText Typing shortcuts Typing troubleshiootllg cene eere Here ere R EPIS EE rer ele Heri te eH pH e HERE ERE EFFERRE HR EH EHE Hee eH Hr ireira 99 Search About search Search formessatjess acri ieerideieshe ed nee RU HHEH i nri h heiii ariii E S tE Hel EE HR HH Herr ERE RRR HSIN SEAL FILE Tias ce retra ODE E REIR er renis FORERONNITERAO NN RIERUTNR CI eL EON OPI UEEHUAS EAO A DONE View a list of saved searches Change a saved search Delete a ECC IS Searchifor messages by contact OF SUDJECE
74. ated with an email account that uses BlackBerry Enterprise Server Version 4 1 or later you can also use the BlackBerry Browser configuration to view doc pdf txt wpd and xls files in the browser If you use the BlackBerry Browser configuration you might not be able to change some browser options The Internet Browser configuration also optimizes the appearance of HTML web pages in the browser You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones Depending on your wireless service provider the Internet Browser configuration might not be available on your device or might use a different name For more information about the Internet Browser configuration contact your wireless service provider The WAP Browser configuration optimizes the appearance of WML web pages in the browser You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail 1 In the browser press the key 2 Click Go To 3 Perform one of the following actions e Type a web address Press the key e Highlight a web address Press the key Highlight a web address Press the key Click Edit Change the web address Press the key 4 Click OK Follow a link Click a link 1 Ona web page press the Menu key 2 Click Back or Forward V
75. b page 1 When a web page is loading press the Menu key 2 Click Stop Return to the home page 1 Ona web page press the Menu key 2 Click Home Hide the browser 1 In the browser press the Menu key 2 Click Hide Close the browser 1 In the browser press the Menu key 2 Click Close Links pictures and web page addresses View the address for a link or picture 1 On a web page highlight a link or picture 2 Press the Menu key 3 Click Link Address or Image Address View the address for a web page 1 Ona web page press the Menu key 2 Click Page Address Copy an address for a web page link or picture 1 Ona web page perform one of the following actions Highlight a link Press the Menu key Click Link Address Highlight a picture Press the Menu key Click Image Address Pressthe Menu key Click Page Address 119 2 Click Copy Address To paste the address press the Menu key Click Paste Forward a link or picture from a web page On a web page highlight a link or picture Press the Menu key Click Link Address or Image Address Click Send Address 5 Click a message type To return to the browser after you send the message press the Escape key BWN Forward a web page address 1 Ona web page press the Menu key 2 Click Send Address 3 Click a message type To return to the browser after you send the message press the Escape key View a full picture on a web page
76. bile Network Press the Menu key Click Diagnostics Test Press the Menu key Click Run nk wWN View a diagnostic report In the device options click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click View Report Quim de Dr Nie Submit a diagnostic report In the device options click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click Email Report or PIN Report On p wn Delete a diagnostic report 1 In the device options click Mobile Network 2 Press the Menu key an ps w Click Diagnostics Test Highlight a report Press the Menu key Click Delete or Delete All Set a default recipient for diagnostic reports If you set the default recipient each time that you submit a diagnostic report your BlackBerry device sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set the default recipient 1 on ON e WN In the device options click Mobile Network Press the Menu key Click Diagnostics Test Press the Menu key Click Options Type the contact information Press the Menu key Click Save View the version number of the BlackBerry Device Software on your device In the device options click About To return to the device options press the Escape key twice cannot run or submit a diagnostic report Tr
77. bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi This capsule puts four balls in play Catch This capsule enables you to catch and hold the ball Flip This capsule changes the direction of the paddle Wrap This capsule enables you to move the paddle beyond the edge of the screen Bomb This capsule destroys the next brick that you hit and damages nearby bricks Life This capsule gives you an additional life BrickBreaker scoring Catching a capsule 50 points Shooting a brick with the gun 50 points Hitting a brick with the ball 10 points Shooting a brick with the laser 5 points Damaging a brick with a bomb 5 points Play BrickBreaker To move the paddle roll the trackball Torelease the ball in catch mode press the Space key e To shoot the laser or gun press the Space key Adjust the volume Toincrease the volume press the Volume Up key To decrease the volume press the Volume Down key Set the paddle speed 1 In BrickBreaker press the Menu key 2 Click Options 3 Perform any of the following actions Tosetthe paddle speed set the Paddle movement speed field Toaccelerate the paddle as you roll the trackball select the Paddle acceleration check box 4 Press the Menu key 5 Click Save Submit a score to the BrickBreaker high score web site 1 In BrickBreaker press the Menu key 2 Click
78. category Delete a contact task or memo from a category MOU WN When changing a contact task or memo press the Menu key Click Categories Highlight a category Press the Menu key Clear the check box beside the category Press the Menu key Click Save Delete a category BWN 5 Note In the address book task list or memo list press the Menu key Click Filter Highlight a category Press the Menu key Click Delete When you delete a category contacts tasks or memos in the category are not deleted Memo list settings Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 UL oe spe In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save 181 View the number of contacts calendar entries tasks or memos stored on your device 1 In the address book calendar task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of contacts calendar entries tasks or memos that are stored on your device 182 Alarm About the alarm In the BlackBerry device alarm you can set the alarm to sound at the same time everyday or only on weekdays You can also set a snooze time f
79. ccount Depending on your theme a separate message list might appear for SMS and MMS messages By default your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Perform one of the following actions e To use one message list for all messages set the SMS and Email Inboxes field to Combined Toseparate SMS text messages from email messages set the SMS and Email Inboxes field to Separate 5 Pressthe Menu key 6 Click Save np WN 6 In a message list press the Menu key Click Options Click General Options Set the Keep Messages field Press the Menu key Click Save To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list nk wn Note BPWN In a message list press the Menu key Click Options Click General Options Set the Hide Sent Messages field to Yes Press the Menu key Click Save If you set your device to hide sent messages sent messages continue to appear in the history of SMS text messages In the device options click MMS In the Message Filtering section select the Reject Anonymous Messages check box or the Reject Advertisements check box Press the Menu key Click Save If your BlackBerry device is ass
80. ccount See the BlackBerry Internet Service Online Help for more information about associating your device with more than one email account Depending on your theme a separate message list might appear for SMS and MMS messages By default your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Perform one of the following actions e To use one message list for all messages set the SMS and Email Inboxes field to Combined Toseparate SMS text messages from email messages set the SMS and Email Inboxes field to Separate 5 Pressthe Menu key 6 Click Save In a message list press the Menu key Click Options Click General Options Set the Keep Messages field Press the Menu key 6 Click Save To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list nk WN ncoming me If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact your system administrator In the device options click Security Options Click Firewall Select the check box beside one or more message types BPWN Pres
81. ce accepts SMS based browser push messages SMSC Hosts Set which SMSC hosts your device accepts browser push messages from To accept browser push messages from a specific SMSC host type the phone number for the SMSC host Process IP Set whether your device accepts browser push messages that web applications send through a WAP gateway IP Hosts Set which WAP gateways your device accepts browser push messages from To accept browser push messages from a specific IP host type the IP address for the WAP gateway Browser shortcuts e To insert a period in the Go To dialog box press the Space key e To insert a slash mark in the Go To dialog box press the Shift key and the Space key Toopen the browser options in the browser press O To stop loading a web page press the Escape key To hide the browser press D Toclose the browser hold the Escape key On a web page To move to a specific web page press G Toreturn to the home page press H Toopen the bookmark list press K e To add a bookmark press A e To view a list of web pages that you have visited recently press I e To refresh a web page press R Toview the address for a link highlight a link Press L Toview the address for a web page press P To save a web page to a message list press S Tofollow a highlighted link press the Enter key e To hide the banner press U Toview the banner again press U Toview a thumbna
82. ce options click Mobile Network Press the Menu key Click My Preferred Network List Highlight a wireless network Press the Menu key Click Delete Press the Menu key Click Save 90b Y UT o DM NA ox Turn off data service Depending on your wireless service plan you might be able to turn off data service email PIN MMS and browser service on your BlackBerry device so that only phone and SMS text messaging services are available Contact your wireless service provider for more information 1 In the device options click Mobile Network 2 Perform one of the following actions e To turn off data service set the Data Services field to Off Toturn off data service when roaming set the Data Services field to Off When Roaming 3 Press the Menu key 4 Click Save About roaming In most cases your BlackBerry device automatically connects to an appropriate wireless network when you travel outside your wireless service provider s wireless network coverage area An indicator appears on your device to let you know that you are roaming outside of your normal network area You might also have to provide login information before you can access the wireless network Contact your wireless service provider for more information about roaming Switch wireless networks manually Verify that your wireless service plan includes this service and that your BlackBerry device is in GSM network mode By default your BlackBerry dev
83. ceive SMS text messages An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging If you have more than one phone number associated with your BlackBerry device your device sends SMS text messages using the first phone number that appears in the drop down list at the top of the phone screen You can send SMS text messages to contacts who have SMS phone numbers You can also forward SMS text messages as PIN or email messages Find your SMS phone number In the phone your phone number appears at the top of the screen If your wireless service provider has set up your BlackBerry device for SMS text messaging this number is also your SMS phone number If you have more than one phone number associated with your device the first phone number that appears in the drop down list at the top of the screen is your SMS phone number Open a message In a message list click a message Note If your BlackBerry device is associated with more than one email address you might be able to open messages from the message list for a specific email address Send an SMS text message 1 In a message list press the key 2 Click Compose SMS 3 Perform one of the following actions e Ifthe contact is not in your address book click Use Once Type an SMS phone number include the country code and area code or an email address Click the trackball fthe contact is in your address book click a contact 4
84. ces does not appear Try performing the following actions Verify that Bluetooth technology is turned on Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list I cannot pair with a Bluetooth enabled device Try performing the following actions Verify that your BlackBerry device is compatible with the Bluetooth enabled device See the documentation that came with the Bluetooth enabled device for more information Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device In the device options click Bluetooth Click a Bluetooth enabled device Click Device Properties Set the Encryption field to Disabled Press the Menu key Click Save cannot share contacts with a paired Bluetooth enabled device Try performing the following actions Verify that Bluetooth technology is turned on Verify that your BlackBerry device is paired with the Bluetooth enabled device Verify that in the Bluetooth options the Address Book Transfer field is set to Enabled 190 Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile See the documentation that came with the Bluetooth enabled device for more information about supported profiles 192 Da te and time Set the date and time BPWN In the device options click Date Time Set the date and time
85. changes that you make in one application are made in all applications Create a category for contacts tasks or memos In the address book task list or memo list press the Menu key Click Filter Press the Menu key Click New Type a name for the category Press the Enter key twice 9metmN Ss Categorize a contact task or memo When creating or changing a contact task or memo press the Menu key Click Categories Select the check box beside a category Press the Menu key Click Save nf WN Sort contacts tasks or memos by category 1 In the address book task list or memo list press the Menu key 2 Click Filter 3 Select the check box next to a category Delete a contact task or memo from a category When changing a contact task or memo press the Menu key Click Categories Highlight a category Press the Menu key Clear the check box beside the category Press the Menu key Click Save MOU WN Delete a category In the address book task list or memo list press the Menu key Click Filter Highlight a category BWN Press the Menu key 5 Click Delete Note When you delete a category contacts tasks or memos in the category are not deleted Address lookup Search for contacts in your organization s address book Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more infor
86. chment content is available for you to download to your BlackBerry device To download the content click the skipped content bar Click More A message or attachment is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide To view the slide highlight the slide Click the trackball Click Retrieve Synchronization troubleshooting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer See the documentation for the operating system on your computer for more information 247 Email messages are not reconciling over the wireless network Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that wireless email reconciliation is turned on Reconcile email messages manually In a message list press the Menu ke
87. ck the Up folder Hide an application icon Depending on your theme you might not be able to hide some application icons 1 2 3 4 On the Home screen press the Menu key Highlight an application icon Press the Menu key Click Hide Application To view a hidden application press the Menu key Click Show All Delete an application folder PWN On the Home screen press the Menu key Highlight an application folder Press the Menu key Click Delete Keyboard settings Turn on key tones BWN In the device options click Screen Keyboard Set the Key Tone field to On Press the Menu key Click Save 211 In the device options click Screen Keyboard Set the Audible Roll field to Mute Press the Menu key 4 Click Save To turn on trackball sounds again set the Audible Roll field to Click Wn In the device options click Screen Keyboard Set the Key Rate field Press the Menu key Click Save BPWN Your BlackBerry device has one Convenience key on the left side of the device Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 In the device options click Screen Keyboard 2 Set the Convenience Key Opens field 3 Press the Menu key 4 Click Save You can set how the trackball responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level In the device options click Screen Keyb
88. ckball To paste highlighted text when typing press the Shift key and click the trackball Search shortcuts e To search for a contact in a list of contacts type the contact name or initials separated by a space To search for text in a message press S e To search for text in an attachment or on a web page press F e To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view Press F Attachment shortcuts Tosearch for text in an attachment press F To move to the last cursor position after closing and reopening an attachment press G In a spreadsheet To move to a specific cell press G Toview the content of a cell press the Space key To switch worksheets press V Highlight a worksheet Press the Enter key Toview hidden columns or rows press H e To hide the columns or rows again press H In a presentation To switch presentation views press M To move to the next slide press N To move to the previous slide press P To move to the last cursor position after closing and reopening a presentation attachment verify that you are viewing the presentation in text view or in text and slide view Press G Browser shortcuts To insert a period in the Go To dialog box press the Space key To insert a slash mark in the Go To dialog box press the Shift key and the Space key To open the browser options in the brows
89. computer If the certificate synchronization tool is not installed on your computer re install the BlackBerry Desktop Software For more information about installing the BlackBerry Desktop Software see the printed documentation that came with your BlackBerry device cannot connect to a GSM network Try performing the following actions Verify that your SIM card is inserted in your BlackBerry device correctly Verify that your wireless service provider supports this feature Verify that you are in a GSM network area that is supported by your wireless service plan Inthe mobile network options verify that the network mode for your device is not set to 1XEV Security troubleshooting cannot unlock my device using my smart card Try performing the following actions Verify that the correct smart card is inserted in the smart card reader Verify that the smart card is inserted in the smart card reader correctly 253 Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry device If you cannot connect to the wireless network or access services such as email messaging your wireless service provider or system administrator might ask you to run and submit a diagnostic report Your wireless service provider or system administrator can use the report to help you troubleshoot the problem Run a diagnostic report In the device options click Mo
90. d aur dnas eb Lc E e OE REPE Ve ETC EXEUNT Lec ECL eI Check the battery power level using a voice command Reset the device s Extend Dattely li sets arera EAE AEAEE ENEA EE TITRE Ure metusa erac pde ten eir crie OAT ENAA EERTE ifo ar A pease vase sas vk pene nse INS ncaa NN OE O ESVE Gg ok nN Coad Na ERM ago IU EE NDS COR 225 About the SIM card phone BOOK cascvuscesssessnsesnnsesnicscrxeetosssansasasesooudecussevanssconzensesvastbndes nsstbusensessnndsdhostenessindopibeshaccoadcsoadesedssedusnoutlecebieodesoosonienseebotevessescsdpcedetekaesunetons 161 Load the SIM card phone book Add a contact to your SIM card Changga SIN card Contact reris an HER EH HE EHE PER ER n S HIS H HH soot EP areira Ei i Ht HH He HE to Hr Rent Delete a SIM card Contable e e cas QI NEN ER ERI XAR EEEE n AEEA Y ce TD bee QU ev EDD About SIM card security Protect your SIM card with a PIN code Security Security basics er yino m Password keeper Advanced security SUDA CAF DS NEN RTT P Security troubleshooting usce etae cisterna deberia edet rii vetet elg EA devia ER dU eR cde 234 Third party application control About permissions for third party applications Reset connection permissions for third party applications csccsssscsssccssssssssssssesss
91. dar press the Menu key Click Options Set the First Day of the Week field Press the Menu key BPWN 169 5 Click Save Hide free time in Agenda view In the calendar press the Menu key Click Options Set the Show Free Time in Agenda View field to No Press the Menu key Click Save unk WN Set how long your device stores calendar entries In the calendar press the Menu key Click Options Set the Keep Appointments field BRPWN Press the Menu key 5 Click Save Your BlackBerry device deletes calendar entries that are older than the number of days you set To restore calendar entries set the Keep Appointments field to a longer period of time Calendar entries that you received on your BlackBerry device within the set period of time appear in the calendar Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save Dm sme cp NS View the number of contacts calendar entries tasks or memos stored on your device 1 In the address book calendar task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of contacts calendar entr
92. delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 176 In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save nk WN View the number of contacts calendar entries tasks or memos stored on your device 1 In the address book calendar task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of contacts calendar entries tasks or memos that are stored on your device 177 178 Memos Memo basics In the memo list press the Menu key Click New Type the memo information Press the Menu key Click Save UuUA amp wuwNMNc2 In the memo list highlight a memo Press the Menu key Click Edit Change the memo information Click the trackball Click Save 9r UT mm ee NIE In the task list or memo list highlight a task or memo Press the Menu key Click Forward As Click a message type 1 2 3 4 You can check the spelling in messages memos tasks or appointments that you create 1 In a message memo task or appointment press the Menu key 2 Click Check Spelling 3 Perform any of the following actions Toaccept the suggested spelling click the highlighted word Toignore the suggested spelling press the Escape key Toadd the word to the custom dictionary pres
93. der the check box beside the folder appears dimmed Try performing the following actions e Wait for a few seconds The email message folders might become available after a short period of time Turn off wireless email reconciliation and then turn it on again Email message filters are not working correctly Try performing the following actions Verify that your email message filters are turned on Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches 58 PIN messages PIN message basics About PIN messages A PIN uniquely identifies each BlackBerry device on the network If you know the PIN of another BlackBerry device user you can send a PIN message to that person PIN messages are not routed through your email account When your PIN message is delivered to the recipient in a message list a D appears with a check mark beside the PIN message Find your PIN In the device options click Status Open a message In a message list click a message N
94. device To view the shortcuts for viewing one type of message in a message list view your list of saved searches 89 90 Typing Typing basics Type a symbol 1 Press the Symbol key 2 Typethe letter that appears below the symbol Type an accent or special character To type an accented or special character hold the letter key and roll the trackball to the left or right For example to type hold U and roll the trackball to the left until appears Create a link for a PIN When typing text type pin and the PIN Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Perform one of the following actions Type X and the access code Insert a pause or wait and type the access code Note If you add a pause or wait when creating a phone number link for a conference call in a message an appointment or a meeting type Tel before the phone number for the conference call bridge Do not type a space between Tel and the phone number Cut copy and paste text With text highlighted click the trackball Click Cut or Copy Place the cursor where you want to insert the cut or copied text Click the trackball Click Paste nk WN Clear a field 1 When typing text press the Menu key 2 Click Clear Field 91 Highlight a line of text 1 Place the cursor where you want to highlight the line of text 2 Pressthe Menu key 3 Click Select 4 Rollth
95. device Transfer a file between your device and your computer using the media manager tool 1 Connect your BlackBerry device to your computer 2 On your computer open the BlackBerry9 Desktop Manager 3 Double click Media Manager 4 Draga file or folder from one location to another For more information about using the media manager tool see the Media Manager Online Help Transfer a file between your device and your computer in mass storage mode Verify that mass storage mode is turned on 1 Connect your BlackBerry device to your computer 2 Onyour computer double click My Computer 3 Inthe Devices with Removable Storage section click Removable Disk 4 Draga file from one location to another To exit mass storage mode disconnect your device from your computer Send a media file using Bluetooth technology Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device 1 In the media application click a media type 2 Click a category 3 Highlight a media file 4 Pressthe Menu key 137 5 Click Send Using Bluetooth 6 Click a Bluetooth enabled device 7 Click Send Receive a media file using Bluetooth technology Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled device In the media application click a media type Press the Menu key Click Receive Using Bluetooth Click Yes Click Save
96. ds to multi tap Verify that your keyboard displays Arabic or Russian letters 1 Press the letter key for each letter in a word until you have typed the entire word 2 If your BlackBerry device does not recognize the word that you have typed perform one of the following actions e To highlight an item in the list that appears when you type roll the trackball To select a highlighted item from the list that appears when you type and continue typing the same word press the Enter key e To select a highlighted item from the list that appears when you type and start a new word press the Space key Verify that your keyboard displays Arabic or Russian letters If you have set your typing input method to multi tap or you are typing a phone number or password perform one of the following actions e To type the first letter on a key press the letter key once Totype the second letter on a key press the letter key twice 1 In the device options click Language 2 Perform one of the following actions Touse the multi tap input method set the Input Language field to Language Multitap e To use the SureType input method set the Input Language field to Language 3 Pressthe Menu key 4 Click Save Verify that your BlackBerry Device Software supports multiple languages For more information contact your system administrator or wireless service provider 1 In the device options click Language 2 Setthe Input Language
97. e If you click the Select All menu item all email messages including email messages that appear in the sent items folder in the email application on your computer appear on your device Stop forwarding email messages to your device Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later In a message list press the Menu key Click Options Click Email Settings Set the Send Email to Handheld field to No Press the Menu key 6 Click Save To forward email messages to your device again set the Send Email to Handheld field to Yes nk WN Block incoming messages If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact your system administrator In the device options click Security Options Click Firewall Select the check box beside one or more message types BPWN Press the Menu key 5 Click Save Note Blocked messages might contribute to your wireless service plan data usage You can prevent messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters A wo Reset a blocked message counter np WN In the device options click Security Options Click Firewall Highlight a message type Press th
98. e Allow Clipboard Copy field to No Press the Menu key Click Save Options nf wWNnN Set a limit for password attempts in the password keeper 1 In the password keeper press the Menu key Click Options Set the Password Attempts field Press the Menu key UE M LEN Click Save Options Advanced security About security self tests Security self tests are designed to verify that security software is implemented correctly on your BlackBerry device The tests should run automatically when your device restarts Verify security software 1 In the device options click Security Options 2 Click General Settings 3 Pressthe Menu key 4 Click Verify Security Software About certificates You can use certificates if you install the S MIME Support Package on your BlackBerry device See the S MIME Support Package User Guide Supplement for more information About the key store You can use the key store if you install the S MIME Support Package or PGP Support Package on your BlackBerry device See the S MIME Support Package User Guide Supplement or the PGP Support Package User Guide Supplement for more information About PGP keys You can use PGP keys if you install the PGP Support Package on your BlackBerry device See the PGP Support Package User Guide Supplement for more information About memory cleaning You can use this feature if you install the S MIME Support Package or PGP Support Package on your BlackBerry dev
99. e Menu key Click Reset Count or Reset All Counts Message settings Check spelling automatically before sending email messages BPWN In the device options click Spell Check Select the Spell Check Email Before Sending option Press the Menu key Click Save Request delivery or read confirmation for email messages Verify that your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service BPWN 5 In a message list press the Menu key Click Options Click Email Settings In the Delivery Status Notification section perform any of the following actions To send read notification when a sender requests it set the Send Read Receipts field Torequest delivery or read notification when you send email messages set the Confirm Delivery and Confirm Read fields Press the Menu key 6 Click Save View an address instead of a display name 1 In a message click a contact 2 Click Show Address To view the display name again click a contact Click Show Name 50 Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information 1 Aun WN 7 In a message list press the Menu key Click Options Click Email Settings
100. e Menu key Click Save npWN Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save D ges UE NS View the number of contacts calendar entries tasks or memos stored on your device 1 In the address book calendar task list or memo list press the Menu key 2 Click Options The Number of Entries field displays the number of contacts calendar entries tasks or memos that are stored on your device Contact troubleshooting Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer 163 164 Calendar Calendar basics About the calendar In the BlackBerry device calendar you can view your appointments and meetings in one of four views Day Week and Month views show all your appointments for the selected time peri
101. e Menu key Click Options Click General Options Set the Auto End Calls field to Never Press the Menu key Click Save Qv p qu gun INI e Stop answering calls when you remove your device from the holster In the phone press the Menu key Click Options Click General Options Set the Auto Answer Calls field to Never Press the Menu key Click Save ON OY des SON HS ut Reset a call timer In the phone press the Menu key Click Status Click Last Call or Total Calls Click Clear Timer Press the Menu key Click Save Anprwne About telecoil mode In telecoil mode the magnetic signal of the BlackBerry device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils Turn on telecoil mode Verify that your BlackBerry device supports telecoil mode For more information contact your wireless service provider 1 In the phone press the Menu key 34 Click Options Click Hearing Aid Mode Set the Mode Enabled field to Telecoil Press the Menu key Click Save The H T telecoil indicator appears in the device status section of the screen au WN Phone shortcuts To answer a call press the Send key To insert a plus sign when typing a phone number hold O e To add an extension to a phone number press the Alt key and the X key Type the extension number Toassign a speed dial number to a key on the Home screen or in the
102. e Name 199 Delete a notification profile exception In the profile list click Advanced Highlight a notification profile exception Press the Menu key Click Delete BWN About custom ring tones You can assign a custom ring tone to a contact without changing other notifications Custom ring tone options appear with your contacts and your notification profiles When you assign a custom ring tone to a contact a new profile exception appears with your notification profiles as Calls From lt contact gt Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile Assign a ring tone to a contact In the address book highlight a contact Press the Menu key Click Edit Click the trackball Click Add Custom Phone Tune Set a ring tone Press the Menu key Click Save oo x OOF ON Notification profile troubleshooting My device is vibrating more times than expected For calls the number of times that the BlackBerry device vibrates is not determined by the number of vibrations that you set in your notification profile The device vibrates until the caller or the wireless network ends the connection am not receiving notification for incoming calls or messages Try performing
103. e cell co ordinates Click the trackball BUUNKMA View the content of a cell In a spreadsheet cell click the trackball View a list of worksheets 1 In a spreadsheet press the Menu key 2 Click Table of Contents To move to a specific worksheet click a worksheet Switch worksheets 1 In a spreadsheet press the Menu key 2 Click Next Sheet or Prev Sheet Change the size of a column In a spreadsheet perform one of the following actions Tochange the size of a column click the column label Click a size Toview all the text in a column click the column label Click Fit e Tochange the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner ofthe spreadsheet Click a size Tochange the column size for all spreadsheets press the Menu key Click Options Set the Column Width field Press the Menu key Click Save Set display options for a spreadsheet 1 In a spreadsheet press the Menu key 2 Click Options 3 Perform any of the following actions Toview the gridlines in the spreadsheet set the Show Gridlines field to Yes 107 To label spreadsheet rows with numbers and columns with letters set the Display Labels field to Yes 4 Press the Menu key 5 Click Save Media attachments View a list of pages in a multi page tif file attachment View a list of pages in a multi page tif file attachment such as a scanned fax document saved as a tif file
104. e list press the Menu key Click Options Click General Options Set the Hide Filed Messages field to Yes Press the Menu key Click Save 9m m NS View messages in a specific folder 1 In a message list press the Menu key 2 Click View Folder 3 Click a folder Sent messages Resend a message 1 In a sent message press the Menu key 2 Perform one of the following actions Tochange the message click Edit Change the message Click the trackball Click Send Tochange the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Click the trackball Click Send Toresend the message without changing it click Resend Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry device is not connected to the wireless network A clock icon should appear beside the message 44 1 2 3 In a message list highlight the message Press the Menu key Click Delete Hide sent messages np WN 6 Note In a message list press the Menu key Click Options Click General Options Set the Hide Sent Messages field to Yes Press the Menu key Click Save If you set your device to hide sent messages sent messages continue to appear in the history of SMS text messages Stop storing messages sent from your device on your computer By default a copy of messages that you send from your BlackBerry device appears
105. e mail check your voice mal Verify that you have a voice mail access number Depending on your theme you might be able to check your voice mail from the Home screen 1 In the phone press the Menu key 2 Click Call Voice Mail If a voice mail access number is not already set on your BlackBerry device you can type the access number for a different voice mail system If you have more than one phone number associated with your device you can only set the voice mail access number for the active phone number 1 In the phone press the Menu key Click Options Click Voice Mail Type a voice mail access number and a password HIE M IS Press the Menu key 6 Click Save Speed dial Make a call using speed dial You can make a call using speed dial in the phone on the Home screen in a message list or in an open message Hold the key that you have assigned to the contact or phone number Assign a speed dial number to a key In the phone press the Menu key Click View Speed Dial List Click an unassigned key Click New Speed Dial Click a contact np WN Change a speed dial number In the phone press the Menu key Click View Speed Dial List Click a contact or phone number BRPWN Perform one of the following actions e To change the contact that is assigned to a speed dial key click Edit Click a new contact e To assign the contact to a different speed dial key click Move Roll the trackball to move the c
106. e trackball up or down Highlight text character by character 1 Place the cursor where you want to highlight the text 2 Pressthe Menu key 3 Click Select 4 Roll the trackball left or right Cancel a text selection 1 With text selected click the trackball 2 Click Cancel Selection Set the cursor speed In the device options click Screen Keyboard Set the Key Rate field Press the Menu key Click Save BWN Set the default currency symbol 1 In the device options click Screen Keyboard 2 Setthe Currency Key field 3 Press the Menu key 4 Click Save Turn on key tones In the device options click Screen Keyboard Set the Key Tone field to On Press the Menu key Click Save AUN 92 You can set how the trackball responds to your touch A high sensitivity level requires less pressure than a lower sensitivity level 1 In the device options click Screen Keyboard 2 Setthe Horizontal Sensitivity and Vertical Sensitivity fields 3 Pressthe Menu key 4 Click Save T aCKDalli Sounas 1 In the device options click Screen Keyboard 2 Setthe Audible Roll field to Mute 3 Pressthe Menu key 4 Click Save To turn on trackball sounds again set the Audible Roll field to Click By default you can dial phone numbers from the Home screen If your theme uses an application list you can always use shortcut keys in the applications list 1 In the phone press the Menu key Click Options
107. e your SIM card and insert it into another device Protect your SIM card with a PIN code Verify that your wireless service provider has provided you with a SIM card PIN code 1 URUMNM 6 Note form 226 In the device options click Advanced Options Click SIM Card Press the Menu key Click Enable Security Type your SIM card PIN code Click the trackball If you type the SIM card PIN code incorrectly three times your SIM card does not function Contact your wireless service provider ore information Security Security basics If you type your BlackBerry device password incorrectly you might be prompted to type blackberry before you can continue When you try to type your password again the characters that you type appear on the screen If you exceed the number of allowed password attempts your device deletes all your device data for security reasons In the device options click Security Options Click General Settings Set the Password field to Enabled Press the Menu key 5 Click Save To turn off the BlackBerry device password set the Password field to Disabled BPWN T ange o UCVICC p In the device options click Security Options Click General Settings Press the Menu key BUwNMA Click Change Password Lock the device Verify that you have set a BlackBerry device password On the Home screen or in the application list click Lock To unlock your device on the Lock screen
108. ection for a third party application Verify that you have an APN and that you have the user name and password for the APN Contact your wireless service provider for more information 1 In the device options click Advanced Options Click TCP Type the APN information Press the Menu key Click Save nus wWhN Set permissions for a third party application Note Changing permissions for third party applications can significantly affect the operation of applications on your BlackBerry device If you are unsure about how changing these permissions might affect the operation of the applications on your device contact your system administrator or wireless service provider for more information 235 In the device options click Advanced Options Click Applications Highlight a third party application Press the Menu key nk wWN Perform one of the following actions e To set permissions for the highlighted third party application click Edit Permissions e To set permissions for all third party applications click Edit Default Permissions Expand Connections Interactions or User Data Set the permission fields Press the Menu key Click Save oon Connection permissions for third party applications USB Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry device Bluetooth Set whether third party applications can use Blu
109. ection notification In the device options click Bluetooth Press the Menu key Click Options Set the LED Connection Indicator field to Off Press the Menu key 6 Click Save To turn on Bluetooth connection notification again set the LED Connection Indicator field to Yes np WN Turn on wireless coverage notification In the device options click Screen Keyboard Set the LED Coverage Indicator field to On Press the Menu key 4 Click Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification again set the LED Coverage Indicator field to Off Wn Custom notification About custom notification You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts For example you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact regardless of your active notification profile Your BlackBerry device applies notification profile exceptions in the order in which they appear in the notification profile exception list If you create multiple notification profile exceptions that include the same contact place the notification profile exception that you want your device to apply first in the list Your device has one preloaded notification profile exception for important calls You can add contacts to
110. eless coverage level using a voice command About the preferred wireless network list ss ssssssssscsssecsesecsssscnsecsosscsesecsssesssecsstessusseasessssessscssosessosessnsesssesssecssecusecsaseceasecsacesnscssnecessessnsessnecessecsaeccusessueesnsessatecsasess Add a wireless network to the preferred wireless network list Change the order of preferred wireless networks Delete a wireless network from the preferred wireless network list sscsssccsssscssecsssecssecssessnsessvsessucecsssessscecascesuscssuccssscesssecssseesssessusceaseesasessuseessescuseeseeceaceesasers 219 Turn off data service About roaming Switch wireless networks manually About global roamint 2 icona tib niet seis O de ERR e NON Uere el HOHER LH HEN RE LO RR Global roaming prerequisites Connect to a GSM network Change the Tia WOLR TRODB saii araara esse econ ER APESE GFO ERN EEE EEGEN ENEE EA EREE ios ALAEI EAEE ASEO OSEE Verify the status of metwork Connections and Services eiecit bete eniai iNET E E rede aba dee era ea ee dag 221 Wireless network coverage troubleshooting sssscesscsssecssssssssccsssscssssssessusesssecsssessosecsocecsueesssessusessasssssecsuseesscecnseesosecsosecsucesnsessusecsasesasessaessacessseesoceesoseceueessseessessass 221 Power and battery Turn off your device Set your device to turn on and turn off automatically Checkthe battery powerleVel iu uncneccs errori riis arc eda e e
111. encrypted using 128 bit encryption setthis field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption set this field to Allow Weak Prompt for Server Trust Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a authentication certificate for Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content server In the device options click Security Options Click TLS Press the Menu key Click Add Host Perform one of the following actions Ifthe TLS Default field is set to Proxy in the Host Name field type the web address for the content server np WN e Ifthe TLS Default field is set to Handheld in the Host Name field type the web address for the content server Set the Certificate field to the client certificate that you want to use to authenticate with the content server Click OK 7 Press the Menu key Click Save Browser push Browser push is designed to push information from a web application to your BlackBerry device as the information becomes available For example you can use browser push to receive updates for weather reports stock quotes or breaking news When your device receives an update a new browser push message might appear in a message list or an icon on the Home screen or in the application list might ch
112. entation in text view or in text and slide view Press F 103 104 Attachments Attachment basics About attachments You can view several file attachment types on your BlackBerry device including zip htm html doc dot ppt pdf wpd txt vcf and xls files You can also view bmp gif jpg png tif and wmf files and play wav files If you save an email message that contains an attachment that you have opened the email message and the attachment are stored in the device memory until you delete the email message Open an attachment Verify that your BlackBerry device is associated with an email accountthat uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or system administrator 1 In a message click the trackball 2 Click Open Attachment 3 Ifthe message contains more than one attachment on the Attachments screen click an attachment Click Retrieve Follow a link in an attachment Some attachments might contain links to embedded content such as tables pictures footnotes text boxes or comments In an attachment click a link To return to the attachment press the Escape key View properties for an attachment You can view the size author publication date and other attachment properties for an attachment 1 In an attachment press the Menu key 2 Click Retrieve Info or View Inf
113. entiate work messages from other messages Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server 1 In the device options click Security Options 2 Click General Settings 3 Perform any of the following actions Toseta background color for email messages that are sent to your device through a BlackBerry Enterprise Server set the Enterprise Messages field Toseta background color for messages that are not sent to your device through a BlackBerry Enterprise Server set the Other Messages field 4 Pressthe Menu key 5 Click Save Note PIN messages might use the background color that you have set for work email messages Contact your system administrator for more information Message list settings Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save uk WN View more of the subject line for messages 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Perform any of the following actions Setthe Display Message Header On field to 2 lines Setthe Display Time and Display Name fields to No 5 Press
114. enu key Click Edit Set the Notify Me During Calls field to No Press the Menu key Click Save Tosetthe Notify Me During Calls field for another item repeat steps 5 through 10 Press the Menu key Click Save Silence your device In the profile list perform one of the following actions Toreceive LED notification only click Quiet e To receive vibrate notification only click Vibrate Toturn off all notification including notification profile exceptions and LED notification click Off View a list of saved ring tones In the profile list click Advanced Highlight a notification profile Press the Menu key Click Show Tunes 5 Click a media folder that contains ring tones BURMA To play a ring tone highlight a ring tone Press the Menu key Click Play Download a ring tone Verify that your wireless service provider supports this feature In the media application click Ring Tones Click All Ring Tones Press the Menu key BUNKMA Click Download Tunes LED notification LED notification The LED light on the top of your BlackBerry device flashes different colors to indicate different statuses Green You are in a wireless coverage area Blue Your BlackBerry device is connected to a Bluetooth enabled device Red A new message has arrived and your selected notification profile is set to notify you using the LED Amber The battery power level for your device is low Turn off Bluetooth conn
115. er press O To stop loading a web page press the Escape key To hide the browser press D To close the browser hold the Escape key On a web page To move to a specific web page press G To return to the home page press H To open the bookmark list press K To add a bookmark press A To view a list of web pages that you have visited recently press I To refresh a web page press R To view the address for a link highlight a link Press L To view the address for a web page press P To save a web page to a message list press S To follow a highlighted link press the Enter key To hide the banner press U To view the banner again press U To view a thumbnail version of a web page press X To return to the normal view press any key Navigate a web page To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a web page press T To move to the bottom of a web page press B Media shortcuts To pause a video or song press the Mute key To resume playing a video or song press the Mute key To play the next song in a category press N To play the previous song in a category press P To rotate a picture press R To zoom in to a picture press I To zoom out from a picture press O To zoom to the original picture size press W Maps shortcuts To zoom in to a map press I To zoom out from a map press O To view status in
116. er on your SIM card you do not change the phone number that your BlackBerry device uses to make and receive calls 243 Voice dialing troubleshooting cannot make calls using a voice command Try performing the following actions Verify that your BlackBerry device is connected to the wireless network fyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device fyour keyboard is locked unlock your keyboard Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported My device does not recognize names or numbers in voice commands Try performing the following actions Saythe first name and the last name of your contact Use standard pronunciation rules when you say a voice command e f your BlackBerry device does not often identify matches set the matching sensitivity level to reject less e f your device often identifies incorrect matches set the matching sensitivity level to reject more Adapt digit dialing to improve voice recognition of numbers Message troubleshooting cannot send messages Try performing the following actions 244 Verify that your BlackBerry device is connected to the wi
117. ernate phone number Voice dialing Make a call using a voice command If you are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device You cannot make calls to emergency numbers using voice commands 1 Inthe voice dialing application wait for the sound 2 Say Call and a contact name or phone number To end the call press the End key Dial an extension using a voice command Verify that you have set smart dialing options You can dial extensions only within your company Say Call extension and the extension number Use a headset You can purchase an optional headset to use with your BlackBerry device Toanswer a call press the headset button Toturn on mute during a call press the headset button To turn off mute press the headset button again Toend a call hold the headset button To make a call using a voice command hold the headset button Say the command To pause a song press the headset button To resume playing the song press the headset button again For more information about using the headset see the documentation that came with your headset Check your phone number using a voice command 1 In the voice dialing application wait for the sound 2 Say Check my phone number Check the wireless coverage level using a voice co
118. erve battery power To turn on the screen click the trackball or press a key My display settings changed Depending on your theme display settings such as your font and Home screen background might change when you switch themes Language troubleshooting Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters For more information contact your system administrator or your wireless service provider 252 Wireless network coverage troubleshooting cannot connect to a wireless network Try performing the following actions fyouare trying to connect to a GSM network verify that your BlackBerry device is in global roaming mode and that your SIM card is inserted in your device correctly Verify that you have turned on the connection to the wireless network Verify that you are connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select your wireless service provider s network again e f you have specified a specific wireless network connection speed verify that you are in a wireless coverage area that supports the connection speed cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry Desktop Manager is installed on your
119. es to web site content You can open a web feed to view a list of titles and descriptions for updated web site content For example if you open a sports web feed for a news web site you can scan a list of sports stories that the web site has published since the last time that you checked the web feed If a title interests you you can view the web feed content or if an audio version of the content is available you can listen to the web feed content You can open web feeds on web pages or you can subscribe to web feeds and open them from your bookmark list In your bookmark list web feeds that have been updated since the last time you checked them appear in italic In a web feed unopened web feed titles appear in bold If one or more web feeds are available on a web page the Add Web Feed option appears in the menu On a web page press the Menu key Click Add Web Feed Select the check box beside a web feed In the Auto Synchronize field set how often the browser should check for updates to the web feed In the Start time field set the time of day when the browser should start checking for updates Press the Menu key Click Add 1 2 3 4 5 6 7 1 In a web feed highlight a title 2 Pressthe Menu key 3 Perform one of the following actions Toview a summary of the story click Show Description Toview the full story click Read Story To hide a description highlight a title Press the Menu key Click Hide De
120. essage press R Toreply to all press L e To forward a message press F To file a highlighted email message press I To view the email address of a contact in a message highlight the contact Press Q To view the display name again press Q In a message list To open a highlighted message press the Enter key To compose a message from a message list press C To mark a message as opened or unopened press the Alt key and U To view received messages press the Alt key and I To view sent messages press the Alt key and O To view voice mail messages press the Alt key and V To view SMS text messages press the Alt key and S To view call logs press the Alt key and P To view all your messages again press the Escape key Move around a message list To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a message list press T To move to the bottom of a message list press B To move to the next date press N To move to the previous date press P To move to the next unopened item press U To move to the next related message press J To move to the previous related message press K Typing shortcuts To insert a period press the Space key twice The next letter is capitalized To capitalize a letter hold the letter key until the capitalized letter appears To type the alternate character on a key press the Alt key and the character key
121. etooth connections Phone Set whether third party applications can make calls or access call logs Location GPS Set whether third party applications can use your GPS location information Company Network Set whether third party applications can access the Internet or your organization s intranet using your organization s network Carrier Internet Set whether third party applications can access the Internet through your wireless service provider for example using a direct Internet connection or a WAP gateway Interaction permissions for third party applications Interprocess Communication Set whether third party applications can communicate with other applications on your BlackBerry device such as the device runtime store the persistent store or global events Device Settings Set whether third party applications can turn on or turn off your device or change device options such as display options Module Management Set whether third party applications can add or delete application modules or access module information such as an application name or version Keystroke Injection Set whether third party applications can simulate actions such as pressing a key on your device Browser Filters Set whether third party applications can register browser filters with the browser on your device to add change or delete web site content before it appears in your browser Theme Data Set whether your device can use third party applicati
122. evice Software supports multiple languages For more information contact your system administrator or wireless service provider 215 In the device options click Language Set the Use Input Method Shortcut field to No Press the Menu key 4 Click Save To turn on the shortcut for switching typing input languages again set the Use Input Method Shortcut field to Yes To receive notification when you switch typing input languages set the Notify me field to Yes Wn Set the voice dialing language Verify that your BlackBerry Device Software supports multiple languages For more information contact your system administrator or wireless service provider 1 In the device options click Language 2 Setthe Voice Dialing Language field 3 Pressthe Menu key 4 Click Save Set display options for contacts You can set how your contacts appear in all applications including the phone message list address book and calendar In the device options click Language Set the Name Display field to Last name First name Wn Press the Menu key 4 Click Save To sort your contacts by first name set the Name Display field to First name Last name Language troubleshooting Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters For more information contact your system administrator or
123. f you set your device to hide sent messages sent messages continue to appear in the history of SMS text messages unk WN Message settings View an address instead of a display name 1 In a message click a contact 2 Click Show Address To view the display name again click a contact Click Show Name Turn off AutoText for SMS text messages In the device options click SMS Set the Disable AutoText field to Yes Press the Menu key Click Save BPWN 72 View more of the history in SMS text messages In the device options click SMS Set the Number of Previous Items field Press the Menu key Click Save BURMA Request delivery notification for all SMS text messages Depending on your wireless service provider this option might not appear 1 In the device options click SMS 2 Setthe Delivery Reports field to On 3 Press the Menu key 4 Click Save Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately your service center tries to send the SMS text message for the amount of time set in the Validity Period field Depending on your wireless service provider this option might not appear 1 In the device options click SMS 2 Set the Validity Period field 3 Press the Menu key 4 Click Save Message list settings View more of the subject line for messages In a message list press the Menu key Click Options
124. ferred wireless network list Verify that your wireless service plan includes this service and that your BlackBerry device is in GSM network mode In the device options click Mobile Network Press the Menu key Click My Preferred Network List Press the Menu key Click Add Network Perform one of the following actions OVO de NS Toscan for a wireless network to add click Select From Available Networks Click a wireless network Click Select Network Toscan fora wireless network that is already known to your BlackBerry device click Select From Known Networks Click a wireless network Click Select Network Toadd a wireless network click Manual Entry Set the priority for the wireless network Type the MCC and MNC 7 Press the Menu key 8 Click Save Change the order of preferred wireless networks Verify that your wireless service plan includes this service and that your BlackBerry device is in GSM network mode 218 In the device options click Mobile Network Press the Menu key Click My Preferred Network List Highlight a wireless network Press the Menu key Click Move Roll the trackball to the new location Click the trackball Press the Menu key Click Save 1O 9o Ni O Un Re X NA c e Delete a wireless network from the preferred wireless network list Verify that your wireless service plan includes this service and that your BlackBerry device is in GSM network mode In the devi
125. field 3 Press the Menu key 4 Click Save Spelling checker Check spelling You can check the spelling in messages memos tasks or appointments that you create 1 In a message memo task or appointment press the Menu key 2 Click Check Spelling 3 Perform any of the following actions Toaccept the suggested spelling click the highlighted word Toignore the suggested spelling press the Escape key Toadd the word to the custom dictionary press the Menu key Click Add To Dictionary To stop checking the spelling press the Menu key Click Cancel Spell Check Check spelling automatically before sending email messages In the device options click Spell Check Select the Spell Check Email Before Sending option Press the Menu key Click Save BWN Change options for checking spelling In the device options click Spell Check Select or clear the check box beside one or more options Press the Menu key Click Save BPWN Add a word to the custom dictionary In the device options click Spell Check Click Custom Dictionary Press the Menu key Click New Type a word or letter combination Click the trackball AanPpfwn Change a word in the custom dictionary 1 In the device options click Spell Check 95 Click Custom Dictionary Highlight a word Press the Menu key Change the word Click the trackball aun kWN Delete a word from the custom dictionary In the device options
126. formation at the top of a map press U To hide status information at the top of a map press U To view tracking information at the bottom of a map press the Space key To hide tracking information at the bottom of a map press the Space key To move to the next direction on a route press N To move to the previous direction on a route press P Calendar shortcuts For shortcuts to work in Day view in the calendar options set the Enable Quick Entry field to No To schedule an appointment press C To change to Agenda view press A To change to Day view press D To change to Week view press W To change to Month view press M To move to the next day week or month press the Space key To move to the previous day week or month press the Shift key and the Space key To move to the current date press T To move to a specific date press G Phone Phone basics Find your phone number In the phone your phone number appears at the top of the screen If you have more than one phone number associated with your BlackBerry device your active phone number appears at the top of the screen Make a call 1 Onthe Home screen or in the phone perform one of the following actions Typea phone number Type part of a contact name Highlight a contact or phone number 2 Pressthe key To end the call press the key Answer a call Press the Send key To end the call press the End key Answer a second ca
127. fy that the time on your BlackBerry device is synchronized with the network time 234 Third party application control About permissions for third party applications You can set permissions that control how third party applications on your BlackBerry device interact with the other applications on your device For example you can control whether third party applications can access data or the Internet make calls or use Bluetooth connections If you have added third party applications to your device the device firewall is designed to prevent these applications from sending or receiving data without your knowledge Before a third party application sends or receives data a dialog box prompts you to accept or deny the connection request If you turn off the prompt you can reset the firewall options to receive the connection prompt again Reset connection permissions for third party applications In the device options click Security Options Click Firewall Press the Menu key Click Reset Settings PWN About direct Internet connections for third party applications Some third party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet For example a stock price application might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection Set up a direct Internet conn
128. g with has no screen where you can type a passkey the passkey might already be defined On your BlackBerry device in the Enter passkey for device name field try typing 0000 My list of paired Bluetooth enabled devices does not appear Try performing the following actions Verify that Bluetooth technology is turned on Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list I cannot pair with a Bluetooth enabled device Try performing the following actions Verify that your BlackBerry device is compatible with the Bluetooth enabled device See the documentation that came with the Bluetooth enabled device for more information Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device In the device options click Bluetooth Click a Bluetooth enabled device Click Device Properties Set the Encryption field to Disabled Press the Menu key Click Save cannot share contacts with a paired Bluetooth enabled device Try performing the following actions Verify that Bluetooth technology is turned on Verify that your BlackBerry device is paired with the Bluetooth enabled device Verify that in the Bluetooth options the Address Book Transfer field is set to Enabled Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile See the documenta
129. gain Ifyou have specified a specific wireless network connection speed verify that you are in a wireless coverage area that supports the connection speed cannot connect to a GSM network Try performing the following actions Verify that your SIM card is inserted in your BlackBerry device correctly 221 Verify that your wireless service provider supports this feature Verify that you are in a GSM network area that is supported by your wireless service plan Inthe mobile network options verify that the network mode for your device is not set to 1XEV Power and battery Turn off your device Depending on your theme the location or name for Turn Power Off might differ from the location or name in this procedure For more information about application locations and names see the printed documentation that came with your device fyou have not set your BlackBerry device to turn on and turn off automatically at specific times hold the Power key e f you have set your device to turn on and turn off automatically at specific times on the Home screen click Turn Power Off If you want the device to stay turned off until you press the Power key click Full Power Off If you want the device to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically In the device options click Auto On Off Set the Weekday field to Enabled Specify the time
130. hat you create 1 In a message memo task or appointment press the Menu key 2 Click Check Spelling 3 Perform any of the following actions Toaccept the suggested spelling click the highlighted word Toignore the suggested spelling press the Escape key Toadd the word to the custom dictionary press the Menu key Click Add To Dictionary To stop checking the spelling press the Menu key Click Cancel Spell Check 1 In the task list highlight a task 2 Pressthe Menu key 3 Click Delete Categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the address book the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos In the address book task list or memo list press the Menu key Click Filter Press the Menu key Click New Type a name for the category Anprwn Press the Enter key twice Categorize a contact task or memo When creating or changing a contact task or memo press the Menu key
131. he Menu key Click Options Click Cache Operations Click Clear History BPWN Turn on JavaScript support Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later In the browser press the Menu key Click Options Click Browser Configuration Select the Support JavaScript check box Press the Menu key Click Save Options Qr Ur e cod A cm 126 You can view web pages in Mobile view or Desktop view Desktop view displays web pages in a wide screen format that is similar to the format in which web pages appear in a browser on a computer 1 In the browser press the Menu key Click Options Click General Properties Set the Default View field Press the Menu key Aun WN Click Save Options Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later In the browser press the Menu key Click Options Click General Properties Set the Repeat Animations field Press the Menu key Click Save Options Ov Ur gu X IN In the browser press the Menu key Click Options Click Browser Configuration Set the Content Mode field Press the Menu key On amp t6 Nc Click Save Options Depending on your wireless service provider you might not be able to set the home page 1 In the browser press the Menu key Click Options Click Browser Configuration
132. he following actions Toturn off playback for phone numbers set the Digit Playback field to Disabled Toturn off playback for contacts set the Name Playback field to Disabled Toset how quickly playback for contacts occurs set the Name Playback Speed field Tosetthe playback volume for contacts set the Name Playback Volume field 3 Pressthe Menu key 4 Click Save Improve voice recognition of numbers In the device options click Voice Dialing Press the Menu key Click Adapt Digits Complete the instructions on the screen BWN Voice dialing troubleshooting cannot make calls using a voice command Try performing the following actions Verify that your BlackBerry device is connected to the wireless network e Ifyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device e If your keyboard is locked unlock your keyboard Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported My device does not recognize names or numbers in voice commands Try performing the following actions Say the first name and the last name of your contact e Use standard pronunciation rules when you say a voice command e f
133. heck 1 When composing a message click the trackball 2 Click Save Draft When composing an MMS message press the Menu key Click Attach Picture or Attach Audio Click a picture or an audio file To add other pictures or audio files repeat steps 1 through 3 To customize the slide show perform any of the following actions e To add text to a slide highlight the blank field below the attachment Type text e To set how long a slide appears set the Slide Duration field To move an item on a slide click the item Click Move Field Roll the trackball to the new location Click the trackball oe DS ccs You can record and send voice notes that are up to a minute long In the voice notes application click OK Record a voice note To pause recording click the trackball To resume recording press the Escape key When you finish recording click the trackball Click Send as MMS nf wWnN Set the importance level for a message When composing a message press the Menu key Click Options Set the Importance field Press the Menu key Click Save np WN Resend a message 1 In a sent message press the Menu key 2 Perform one of the following actions Tochange the message click Edit Change the message Click the trackball Click Send Tochange the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Click the trackball Click Send Toresend the
134. hlight a direction on a route 2 Press the Menu key 3 Click Zoom To Point Map basics Pan a map Roll the trackball Zoom in to or out from a map 1 Ona map click the trackball 150 2 Perform one of the following actions e To zoom in roll the trackball up e To zoom out roll the trackball down 3 Click the trackball View status information at the top of a map You can view the battery power level wireless coverage level indicators the time and satellite and Bluetooth connection information at the top of maps 1 Ona map press the Menu key 2 Click Options 3 Change the Hide Title Bar field to No 4 Press the Menu key 5 Click Save To hide the status information again change the Hide Title Bar field to Yes Clear the map cache Ona map press the Menu key Click Options Press the Menu key Click Clear Cache BURMA Tracking Tracking prerequisites fyour BlackBerry device does not have an internal GPS receiver or your wireless service provider does not support location based services verify that you have paired your BlackBerry device with a Bluetooth enabled GPS receiver For more information contact your wireless service provider Verify that you have set a GPS receiver to use when you track your movement Set the GPS receiver that you use to track your movement On a map press the Menu key Click Options Change the GPS Source field Press the Menu key Click Save uk WN
135. ice See the S MIME Support Package User Guide Supplement or the PGP Support Package User Guide Supplement for more information 232 Smart cards If you use two factor authentication and your BlackBerry device password or smart card password is numeric you might be able to use smart password entry in some password fields When smart password entry is turned on your device is designed to remember the format of a password that you type in a password field When you type the password again your device applies a smart password filter to the password field If the password is numeric a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers If the password is alphanumeric an ABC indicator appears beside the password field Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry device Verify that two factor authentication is turned on You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry9 device password or smart card password based on the smart password filter that your device applies to password fields 1 In the device options click Security Options 2 Click General Settings 3 Setthe Smart Password Entry field to Disabled 4 Pressthe Menu key 5 Click Save To turn on smart password entry again set the Smart Password Entry field to Enabled nart In an blank password field press the
136. ice switches to an appropriate wireless network automatically when you travel 1 In the device options click Mobile Network Change the Network Selection Mode field to Manual Click Scan for Available Networks Click a wireless network Click Select Network Press the Menu key 7 Click Save To connect to your wireless service provider s network again change the Network Selection Mode field to Automatic OU Sw N About global roaming In global roaming mode your BlackBerry device is designed to connect automatically to an appropriate CDMA network or GSM network when you travel Your wireless service provider must provide you with a SIM card that is set up for global roaming services before you can use a GSM network When you insert the SIM card your BlackBerry device automatically switches to global roaming mode When you remove the SIM card your BlackBerry device scans for CDMA networks only If you switch between a CDMA network and a GSM network the phone number for your BlackBerry device remains the same For more information about global roaming and roaming fees contact your wireless service provider Global roaming prerequisites Verify that you have inserted your SIM card into your BlackBerry device For more information about inserting a SIM card into your device see the printed documentation that came with your device Verify that your wireless service provider supports this feature Verify that the network that yo
137. ick GPS 3 Setthe GPS Services field to Location On Volume Adjust the volume Toincrease the volume press the Volume Up key To decrease the volume press the Volume Down key Set the default volume for calls In the phone press the Menu key Click Options Click General Options Set the Default Call Volume field Press the Menu key Click Save 9 ur Sw NM Voice dialing Make a call using a voice command If you are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device You cannot make calls to emergency numbers using voice commands 1 Inthe voice dialing application wait for the sound 2 Say Call and a contact name or phone number To end the call press the End key 22 Dial an extension using a voice command Verify that you have set smart dialing options You can dial extensions only within your company Say Call extension and the extension number Check your phone number using a voice command 1 In the voice dialing application wait for the sound 2 Say Check my phone number Set the voice dialing language Verify that your BlackBerry Device Software supports multiple languages For more information contact your system administrator or wireless service provider 1 In the device options click Language 2 Set
138. ies tasks or memos that are stored on your device Calendar shortcuts For shortcuts to work in Day view in the calendar options set the Enable Quick Entry field to No To schedule an appointment press C 170 Tochange to Agenda view press A Tochange to Day view press D Tochange to Week view press W Tochange to Month view press M To move to the next day week or month press the Space key To move to the previous day week or month press the Shift key and the Space key To move to the current date press T To move to a specific date press G Calendar troubleshooting cannot schedule appointments that span multiple days If you use IBM Lotus Notes you cannot schedule appointments that span multiple days cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer See the documentation for the operating system on your computer for more
139. iew a thumbnail version of a web page 1 Ona web page press the Menu key 2 Click Page Overview Move to a section of a long web page quickly 1 In a thumbnail version of the web page position your cursor on the location of the web page you want to view 2 Press any key to close the thumbnail The section of the web page that you want to view appears on the screen Move through a web page line by line 1 Ona web page press the Menu key 2 Click Select Mode To select only links and fields as you move through a web page press the Menu key Click View Mode Switch browser views You can view web pages in Mobile view or Desktop view Desktop view displays web pages in a wide screen format that is similar to the format in which web pages appear in a browser on a computer 1 Ona web page press the Menu key 2 Click Desktop View or Mobile View Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment or web page press the Menu key 2 Click Find 3 Typethe text 4 Pressthe Enter key To search for the next instance of the text press the Menu key Click Find Next Refresh a web page 1 Ona web page press the Menu key 2 Click Refresh View a list of web pages you visited recently 1 On a web page press the Menu key 18 2 Click History Stop loading a we
140. il version of a web page press X To return to the normal view press any key Navigate a web page To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a web page press T To move to the bottom of a web page press B Browser troubleshooting No browser is available on my device Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that your wireless service plan includes this service cannot set up automatic synchronization for bookmarks When you add a bookmark you can only set the Auto Synchronize and Start Time fields if content protection is turned off 133 134 Applications Add an application 1 Ona web page highlight a link for an application 2 Pressthe Menu key 3 4 Click OK Click Download View properties for an application 1 2 3 In the device options click Advanced Options Click Applications Click an application Delete a third party application ne w oN ol In the device options click Advanced Options Click Applications Highlight a third party application Press the Menu key Click Delete Receive a device password prompt before you add an application Verify that you have set a BlackBerry device password Ur qe WN In the device options click Security Options Click General Settings Change the Prompt on a
141. in the sent items folder in the email application on your computer 1 Aun wN In a message list press the Menu key Click Options Click Email Settings Set the Save Copy In Sent Folder field to No Press the Menu key Click Save Stop storing messages sent from your computer on your device go N Oa PF ON In a message list press the Menu key Click Options Click Email Settings Press the Menu key Click Folder Redirection Clear the check box beside the Sent Items folder Press the Menu key Click Save 45 Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry device and which remain in the email application on your computer Email message filters are applied to email messages based on the order in which they appear in your list of email message filters If you create multiple email message filters that could apply to the same email message you must decide which one should be applied first by placing that filter higher in the list Create an email message filter Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information 1 O o N O U ewy In a mess
142. inserted the TTY device connector into your BlackBerry device headset jack If you use an RJ 11 connector you must use an adapter accessory to connect your TTY device to your BlackBerry device Turn on TTY support 1 In the phone press the Menu key 2 Click Options 3 Click TTY 4 Setthe TTY Mode field to Yes 5 Pressthe Menu key 6 Click Save A TTY indicator appears in the device status section of the screen To turn off TTY support set the TTY Mode field to No Multiple phone numbers About multiple phone numbers Your BlackBerry device might support more than one phone number or your device might be associated with a phone number provided by your wireless service provider and an enterprise voice phone number provided by your organization If you have more than one phone number associated with your device you can switch the phone number that you use as your active phone number You make calls from and receive calls to your active phone number During a call you can use your active phone number only For example you cannot place one call on hold and make a second call using another phone number Switch the active phone number Verify that your BlackBerry device is connected to the wireless network In the phone options click General Options Change the Active Line field Press the Menu key Click Save BUwUNKMA Phone settings Hide your phone number from contacts when you make calls In the phone press
143. ious items such as phone numbers web sites and email addresses and can use these links to make calls visit web sites or start composing messages quickly Create a link for a PIN When typing text type pin and the PIN Expand a folder Click a folder with a plus sign beside it Collapse a folder Click a folder with a minus sign beside it BlackBerry basics shortcuts To move the cursor roll the trackball To exit a screen or move back a page in the browser press the Escape key To move to a list item or menu item type the first letter of the item To select or clear a check box press the Space key To view available values in a field press the Alt key To switch applications hold the Alt key and press the Escape key Continue to hold the Alt key and highlight an application Release the Alt key To return to the Home screen press the End key To turn ona theme or notification profile highlight a theme or notification profile Press the Space key To delete a highlighted item press the Backspace Delete key No application opens when I press a Convenience key Verify that you have not deleted the application that you assigned to the key Assign a different application to the key Shortcuts BlackBerry basics shortcuts To move the cursor roll the trackball Toexita screen or move back a page in the browser press the Escape key To move to a list item or menu item type the first letter of the
144. item To select or clear a check box press the Space key Toview available values in a field press the Alt key Toswitch applications hold the Alt key and press the Escape key Continue to hold the Alt key and highlightan application Release the Alt key Toreturn to the Home screen press the End key e To turn on a theme or notification profile highlight a theme or notification profile Press the Space key Todelete a highlighted item press the Backspace Delete key Phone shortcuts To answer a call press the Send key To insert a plus sign when typing a phone number hold O e To add an extension to a phone number press the Alt key and the X key Type the extension number Toassign a speed dial number to a key on the Home screen or in the phone hold the key To turn on the speakerphone during a call press the Speakerphone key To turn off the speakerphone during a call press the Speakerphone key e To check your voice mail hold 1 e To type a letter in a phone number field press the Alt key and the letter key To move to the top of the Phone screen press the Space key Toview the last phone number that you typed press the Space key and the Enter key Press the Send key to dial the number Toview your contact list in the phone hold the Send key Toswitch phone numbers in the phone click your active phone number Click a phone number Message shortcuts In a message Toreply to a m
145. iut Fi When you end an emergency call the BlackBerry device enters Emergency Callback Mode This mode enables the operator to call you back or determine your approximate location Depending on your service provider Emergency Callback Mode is active for five minutes or is canceled when you make a non emergency call In Emergency Callback Mode you cannot send and receive messages or browse web pages Your device exits Emergency Callback Mode at any time if you make a non emergency call Your BlackBerry device is designed to support assisted GPS when your device is connected to a CDMA network If you make an emergency call or your device is in Emergency Callback Mode an emergency operator might be able to use assisted GPS technology to estimate your location Note In an emergency always provide the emergency operator with as much information as possible Emergency operators might not be able to estimate your location using only assisted GPS technology Make an emergency call e f your keyboard or BlackBerry device is unlocked in the phone type the emergency number Press the Send key e f your keyboard or device is locked press the Enter key Click Emergency Call Click Yes Turn on assisted GPS support Depending on your wireless service provider the assisted GPS options that appear on your BlackBerry device might differ slightly from the options that appear in this task 1 In the device options click Advanced Options 2 Cl
146. k Rotate The picture turns 90 degrees in a clockwise direction Media card settings Insert a microSD media card into your BlackBerry device to extend the memory that is available on your device for storing media files such as songs ring tones videos or pictures For more information about inserting a media card into your device see the printed documentation that came with your device By default your device is set to close the connection between your device and the media card automatically when you remove the battery cover Perform the following task only if you have set your device to keep the connection between your device and the media card open when you remove the battery cover 1 In the device options click Media Card 2 Verify that the Safely remove on battery door removal field is set to No 3 Press the Menu key 4 Click Remove Media Card To remove a media card safely you must close the connection between the media card and your BlackBerry device If you do not close the connection data that is stored on the media card might be lost or corrupted 1 In the device options click Media Card 2 Perform one of the following actions e To keep the connection between your device and the media card open when you remove the battery cover set the Safely remove on battery door removal field to No Toreceive a prompt when you remove the battery cover set the Safely remove on battery door removal field to Prompt Tocl
147. kball Click Save Forward a call log nk wWN In the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Forward Delete call log notes O AmAnN au RBWN In the phone highlight a call log Press the Menu key Click View History Press the Menu key Click Edit Notes Press the Menu key Click Clear Field Click the trackball Click Save Call waiting Cal 28 waiting prerequisites Verify that your wireless service plan includes this service If you have more than one phone number associated with your BlackBerry device you can change call waiting options for the active number only 1 In the phone press the Menu key Click Options Click Call Waiting Change the Call Waiting Enabled field to Yes Press the Menu key 6 Click Save To turn off call waiting change the Call Waiting Enabled field to No UL gas ur Call forwarding Depending on your wireless service provider one or more call forwarding phone numbers might already be available on your BlackBerry device You might not be able to change or delete these phone numbers or add new ones If you have more than one phone number associated with your BlackBerry device you can only change call forwarding options for the active phone number For more information contact your wireless service provider Verify that you have one or more call forwarding phone numbers In the phone
148. lendar Calendar basics Meetings Calendar settings Calendar shortcuts Calendar troubleshooting Tasks 173 Task basics 173 Ine M 159 Tasklist SettIngsi qusc piri teet trictos etm ae ctae edet dee paca uerit e DRE eruere ec Eget ere chau bests sauce esent eres reete besten cive RE 176 Memo basics Categories Mema iSt SELIG GS sranani NS T ETa E E EEEo S Taane SETETE a e SS peste ta TEASA ESSA 181 Convert a measurement Bluetooth technology Bluetooth technology basics Bluetooth technology Settings eher ruri eite deste vehere rei pee keen tae er A n roma i bea tete ecrit eer Ee ERA tabu 188 Bluetoothechnology troubleshootllig erat A Co ERO deri on aire Da p AE E EE AE ARRE 190 Date and time Set the date and time eee Get the date and time from the wireless network automatically Date and tire troubleshoOtlng usccoere niter kettle tee aee Ie PER REP eek reboot eee ebur hee gebe lee big ee Ree heec hee adesse cbe Notification PFT ALS 3556525 m 195 NotificatiombasiCS initis neto ep PRSE NET nel Het resi cela tog rH pde Ratten ents sea eerie IEEE AS TEHE est ese ne Hebe 195 LED notification Custom notification Notification profile troubleshooting tnter there knee RENTUR YER UR HR Ree edet d iod torre etudes 200 BlackBerry Messendget
149. lete On field to Handheld Wireless data synchronization prerequisites Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator Synchronize organizer data over the wireless network In the address book calendar task list or memo list press the Menu key Click Options Set the Wireless Synchronization field to Yes BWN Press the Menu key 5 Click Save To stop synchronizing organizer data over the wireless network set the Wireless Synchronization field to No About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email messages using wireless email reconciliation on your device you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflic
150. ll 1 Press the Menu key 2 Perform one of the following actions Toanswer the incoming call and hold the current call click Answer Hold Current Toanswer the incoming call and end the current call click Answer Drop Current Ignore a call Press the End key Mute a call During a call press the Mute key To turn mute off press the Mute key again Place a call on hold 1 During a call press the Menu key 2 Click Hold To resume a call press the Menu key Click Resume Turn on the speakerphone During a call press the Speakerphone key Do not hold the BlackBerry device near your ear while you use the speakerphone Hearing damage can occur For more information see the safety and product information booklet for your device Turn off the speakerphone Perform one of the following actions Toturn off the speakerphone during a call press the Speakerphone key Toturn off the speakerphone and listen privately to a voice mail message song or video press the Menu key Click Activate Handset Speaker Dial using numbers or letters When you type a letter in a phone number your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad Totype a number press a number key Totype a letter hold the Alt key Press the letter key Switch applications during a call 1 During a call press the Menu key 2 Click Home Screen Note If you switch to a different
151. mass storage mode verify that you have closed the media manager tool of the BlackBerry Desktop Manager fyouare trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager verify that mass storage mode is turned off on your device e f you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file In the media card options set the Encryption Mode field to None or Security Password My device does not recognize my media card Disconnect your BlackBerry device from your computer Turn off mass storage mode support Format the media card 249 My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry device password and you reset your device unlock your device Map troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network If diagonal lines appear for a long period of time verify that your device is connected to the wireless network Contact troubleshooting Custom addres
152. mation contact your system administrator In the address book press the Menu key Click Lookup Type part or all of a contact name Click the trackball PWN Manage address lookup results 1 In the address lookup results highlight a contact 160 2 Press the Menu key 3 Perform one of the following actions To add a contact to your address book click Add e To add all the contacts click Add All Toview information for a contact click View e To delete a contact from the address lookup results click Delete To delete the address lookup results click Delete Lookup To start a new address lookup click Lookup SIM card phone book About the SIM card phone book Use the SIM card phone book to access contacts that you have added to your SIM card The SIM card phone book is different from the address book on your BlackBerry device If you switch SIM cards the contacts in the SIM card phone book change You can add ADN entries to your SIM card phone book You can also search for ADN or SDN entries ADN entries appear in plain text and SDN entries appear in bold Load the SIM card phone book In the address book press the Menu key Click SIM Phone Book Wait for the SIM card phone book to load Press the Escape key BUUNKMA Add a contact to your SIM card Verify that your wireless service provider has set up your SIM card for a SIM card phone book In the address book press the Menu key Click SIM Phone B
153. mber rina your MMO prone TIUITIDCT In the phone your phone number appears at the top of the screen If your wireless service provider has set up your BlackBerry device for MMS messaging this number is also your MMS phone number If you have more than one phone number associated with your device the first phone number that appears in the drop down list at the top of the screen is your MMS phone number In a message list click an MMS message If MMS content does not appear when you open the message press the Menu key Click Retrieve 1 In a message list press the key 2 Click Compose MMS 3 Perform one of the following actions Ifthe contact is not in your address book click Use Once Click Email or Phone Type an email address or an MMS phone number Click the trackball Ifthe contact is in your address book click a contact Click an email address or MMS phone number 4 Type a message 5 Pressthe key 6 Click Send You can check the spelling in messages memos tasks or appointments that you create 1 In a message memo task or appointment press the Menu key 2 Click Check Spelling 3 Perform any of the following actions Toaccept the suggested spelling click the highlighted word Toignore the suggested spelling press the Escape key Toadd the word to the custom dictionary press the Menu key Click Add To Dictionary To stop checking the spelling press the Menu key Click Cancel Spell C
154. ment In order to protect RIM proprietary and confidential information and or trade secrets this document may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this document however RIM makes no commitment to provide any such changes updates enhancements or other additions to this document to you in a timely manner or at all RIM MAKES NO REPRESENTATIONS WARRANTIES CONDITIONS OR COVENANTS EITHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE NON INFRINGEMENT MERCHANTABILITY DURABILITY TITLE OR RELATED TO THE PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION NEITHER RIM NOR ITS RESPECTIVE DIRECTORS OFFICERS EMPLOYEES OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT ECONOMIC COMMERCIAL SPECIAL CONSEQUENTIAL INCIDENTAL EXEMPLARY OR INDIRECT DAMAGES EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES INCLUDING WITHOUT LIMITATION LOSS OF BUSINESS REVENUE OR EARNINGS LOST DATA DAMAGES CAUSED BY DELAYS LOST PROFITS OR A FAILURE TO REALIZE EXPECTED SAVINGS This document might contain references to third party sources of information hardware or software products or services and or third party web sites
155. message might take a short period of time to arrive use the email setup web site to send a service book to your device Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Verify that data service is turned on fyou use email message filters verify that the options for email message filters are set correctly Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from Verify that your device is not blocking messages For more information contact your system administrator Try performing the following actions Verify that wireless email reconciliation is turned on e f your email message folders do not appear on your BlackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager See the BlackBerry Desktop Software Online Help for more information If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox your device files the message If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved mess
156. ming the following actions Verify that wireless email reconciliation is turned on fyour email message folders do not appear on your BlackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager See the BlackBerry Desktop Software Online Help for more information received notification of a new message but no new messages appear in my message list If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox your device files the message Some messages no longer appear on my device If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device A message or attachment is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections f More available appears at the end of the message or attachment press the Menu key Click More or More All Some email message folders appear dimmed If you cannot forward email messages from an email message fol
157. mmand 1 Inthe voice dialing application wait for the sound 2 Say Check coverage 37 Check the battery power level using a voice command 1 In the voice dialing application wait for the sound 2 Say Check battery Set the voice dialing language Verify that your BlackBerry Device Software supports multiple languages For more information contact your system administrator or wireless service provider 1 In the device options click Language 2 Setthe Voice Dialing Language field 3 Press the Menu key 4 Click Save Turn off choice lists for voice commands In the device options click Voice Dialing Set the Choice Lists field to Always Off Press the Menu key 4 Click Save If your BlackBerry device identifies more than one possible match to a voice command your device selects the best match and dials the phone number automatically Wn Set the matching sensitivity level for voice commands 1 In the device options click Voice Dialing 2 Perform one of the following actions e To increase matches set the Sensitivity field closer to Reject Less To reduce the number of incorrect matches set the Sensitivity field closer to Reject More 3 Press the Menu key 4 Click Save Turn off voice prompts 1 In the voice dialing application wait for the sound 2 Say Turn prompts off 38 Set playback options for voice dialing 1 In the device options click Voice Dialing 2 Perform any of t
158. n troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that wireless email reconciliation is turned on Reconcile email messages manually In a message list press the Menu key Click Reconcile Now am not receiving email messages from personal folders on my computer If your BlackBerry device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders See the BlackBerry Desktop Software Online Help for more information Email messages are not being deleted over the wireless network Try performing the following actions e f you delete multiple email messages on your BlackBerry device highlight the email messages and press the Backspace Delete key If you delete multiple email messages using the Delete Prior menu item the email messages are not deleted during wireless email reconciliation Inthe email reconciliation options verify that the Delete On field is set to Mailbox amp Handheld Organizer data is not synchronizing over the wireless network Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that wireless data synchronization is turned on in the address book calendar task list and mem
159. nd services is provided as is RIM makes no representation warranty or guarantee whatsoever in relation to the Third Party Information and RIM assumes no liability whatsoever in relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and or their counterparts in other nations 4 901307 5 490 165 5 056 109 5 504 773 5 101501 5 506 865 5 109 390 5 511073 5 228 054 5 535 239 5 267 2615 544 196 5 267 262 5 568 483 5 337 338 5 600 754 5 414 796 5 657 420 5 416 797 5 659 569 5 710 784 5 778 338 BlackBerry 8830 Smartphone Model Number RBK41CG Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough Berkshire SL13XE United Kingdom Published in Canada
160. ne of the following actions e To view your current location click Where Am Toview a new location click Enter Address e To view a saved location click From Favorites Toview a location for a contact click From Address Book Add a bookmark for a location 1 Ona map press the Menu key 2 Click Add To Favorites Clear a map 1 Ona map press the Menu key 2 Click Clear Map Clear location history On a map press the Menu key Click Find Location Highlight a location Press the Menu key Perform one of the following actions Todelete the highlighted location click Delete To delete all locations click Clear Recent Locations uk WN 149 Directions Get directions 1 Ona map press the Menu key 2 Click Get Directions 3 Perform one of the following actions to specify a starting location e To specify your current location click Where I Am To specify a new location click Enter An Address e To specify a saved location click From Favorites e To specify a location for a contact click From Address Book 4 Repeat step 3 to specify an ending location View directions as a route on a map When viewing text directions click View On Map To view text directions again press the Menu key Click View Directions Forward a route or a map 1 Ona map press the Menu key 2 Click Send Directions or Send Location 3 Click a message type Zoom in to a direction on a route 1 Ona map hig
161. network Verify that wireless data synchronization is turned on in the address book calendar task list and memo list Browser troubleshooting No browser is available on my device Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that your wireless service plan includes this service 248 cannot set up automatic synchronization for bookmarks When you add a bookmark you can only set the Auto Synchronize and Start Time fields if content protection is turned off Application troubleshooting cannot add applications Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that your device has enough memory to add the application My device does not have enough available memory to upgrade the BlackBerry Device Software Try performing the following actions Delete media files display languages or third party applications that you do not use Transfer media files that you have stored in the BlackBerry device memory to a media card Media troubleshooting cannot open media files on my media card Try performing the following actions e f you are trying to open a media file on your BlackBerry device and your device is connected to your computer disconnect your device from the computer or turn off mass storage mode e f you are trying to open a media file on your computer using
162. ng the spelling press the Menu key Click Cancel Spell Check 1 When composing a message click the trackball 2 Click Save Draft Blind carbon copy a contact 1 When composing a message press the Menu key 2 Click Add Bcc Attach a contact to a message 1 When composing a message press the Menu key 2 Click Attach Address 3 Click a contact Set the importance level for a message When composing a message press the Menu key Click Options Set the Importance field Press the Menu key Click Save uk WN Save a message 1 In a message press the Menu key 2 Click Save Reply to a message 1 In a message click the trackball 2 Click Reply or Reply to All Delete the original text from a reply message 1 When replying to a message press the Menu key 2 Click Delete Original Text Forward a message 1 In a message press the Menu key 2 Perform one of the following actions Click Forward 42 Click Forward As Click a message type Delete a message 1 In a message click the trackball 2 Click Delete Delete multiple messages 1 In a message list highlight a date field 2 Pressthe Menu key 3 Click Delete Prior Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Mark a message as opened or unopened In a message list perform one of the following actions
163. nt Protection field to Enabled To set content protection to exclude your contacts set the Include Address Book field to No Press the Menu key Click Save One wen Verify that content protection is turned on You can set the strength of the encryption that your BlackBerry device uses to protect data that you receive when your device is locked 1 In the device options click Security Options 2 Click General Settings 3 Setthe Strength field 4 Press the Menu key 5 Click Save About encryp If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device You should generate a new encryption key every 2 weeks jenerate an encryption key ane that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later If your device is associated with an email account that uses an earlier version of the BlackBerry Enterprise Server see the BlackBerry Desktop Software Online Help for more information 1 In the device options click Security Options 2 Click General Settings 3 Click a service 4 Click Regenerate Encryption Key About content compression Content compression is designed to reduce the size of your BlackBerry
164. nu key 3 Click Delete View appointments in Week or Month view 1 In Week view or Month view press the Menu key 2 Click View Appts The calendar displays the appointments scheduled for the current day To return to Week view or Month view press the Escape key Switch days in Day view To move from one day to another using the navigation bar in the upper right corner of the screen click a day Meetings Respond to a meeting invitation 1 In a meeting invitation press the Menu key 2 Click one of the following menu items Accept or Accept with Comments Tentative or Tentative with Comments Decline or Decline with Comments Note If you delete a meeting invitation from a message list before you acceptor decline it the meeting is deleted from the email application on your computer Change the list of participants for a meeting 1 In a meeting in the Accepted or Declined field click a contact 2 Click one of the following menu items Invite Attendee Change Attendee 167 Remove Attendee Send an email message to all meeting participants Verify that you are the meeting organizer 1 In a meeting meeting invitation or meeting response click the trackball 2 Click Email All Attendees Contact a meeting participant Verify that you are the meeting organizer 1 In a meeting meeting invitation or meeting response highlight a contact 2 Press the Menu key 3 Click a message type or Call lt c
165. o Set font options for an attachment In an attachment press the Menu key Click Options Set the font fields Press the Menu key Click Save nk WN 105 Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment or web page press the Menu key 2 Click Find 3 Typethe text 4 Pressthe Enter key To search for the next instance of the text press the Menu key Click Find Next Document attachments Type a password for a password protected pdf file attachment You can open password protected pdf files created with version 4 0 or earlier When the Password protected document message appears press the Escape key Press the Menu key Click Password Type the password Press the Enter key Click Retrieve Click Yes NOW BR WN View tracked changes in a document 1 In a document press the Menu key 2 Click Show Changes To hide tracked changes press the Menu key Click Hide Changes View the table of contents in a document Depending on the document type you might not be able to view the table of contents 1 In a document press the Menu key 2 Click Table of Contents To move to a specific heading click a heading 106 Spreadsheet attachments Move to a specific cell In a spreadsheet click the trackball Click Go to Cell Type th
166. o list Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer 114 Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer See the documentation for the operating system on your computer for more information 115 116 Browser Browser basics The browser on your BlackBerry device supports multiple browser configurations for optimizing your browsing experience The BlackBerry Browser configuration optimizes the appearance of HTML web pages in the browser If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports the BlackBerry Browser you can use the BlackBerry Browser configuration to browse the Internet and your organization s intranet If your BlackBerry device is associ
167. oard Set the Horizontal Sensitivity and Vertical Sensitivity fields Press the Menu key Click Save BPWN If you are not on a call you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry device Hold the Mute key To turn off standby mode press the Mute key again Themes About themes Depending on your wireless service provider you might be able to set a theme on your BlackBerry device that changes how items such as applications indicators words and icons appear Themes might be preloaded on your device or you might be able to download themes that are in cod file format Switch themes 1 In the device options click Theme 2 Click a theme Delete a theme You can only delete themes that you have downloaded to your BlackBerry device In the device options click Theme Highlight a theme Press the Menu key Click Delete BRPWN Download a theme Verify that your wireless service provider supports this feature 1 In the device options click Theme 2 Pressthe Menu key 3 Click Download Themes Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power To turn on the screen click the trackball or press a key My display settings changed Depending on your theme display settings such as your font and Home screen background might change
168. ociated with an email account that uses a BlackBerry Enterprise Server you might not be able to block PIN messages from contacts in your organization For more information contact your system administrator BWN 5 In the device options click Security Options Click Firewall Select the check box beside one or more message types Press the Menu key Click Save Note Blocked messages might contribute to your wireless service plan data usage You can prevent messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters In the device options click Security Options Click Firewall Highlight a message type Press the Menu key Click Reset Count or Reset All Counts Uu BRUN Message shortcuts In a message Toreply to a message press R To reply to all press L e To forward a message press F e To file a highlighted email message press I Toview the email address of a contact in a message highlight the contact Press Q To view the display name again press Q In a message list Toopen a highlighted message press the Enter key Tocompose a message from a message list press C To mark a message as opened or unopened press the Alt key and U To view received messages press the Alt key and I Toview sent messages press the Alt key and O Toview voice mail messages press the Alt key and V To view SM
169. od Agenda view shows all your scheduled appointments in a list Agenda view also shows how much free time you have between appointments Switch calendar views 1 In the calendar press the Menu key 2 Click a view Move around the calendar 1 In the calendar press the Menu key 2 Perform one of the following actions To move to a specific date click Go To Date To move to the current date click Today To move forward or back by a time period click Prev or Next Schedule an appointment In the calendar press the Menu key Click New Type the appointment information If the appointment recurs set the Recurrence field Click the trackball Click Save 9 um zm w mm Schedule an appointment quickly in Day view In the calendar options verify that the Enable Quick Entry field is set to Yes 1 In Day view beside the start time type the subject of the appointment 2 Type a location in parentheses 3 Tochange the end time roll the trackball 4 Click the trackball Verify that your BlackBerry device is associated with an email accountthat uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or system administrator 1 In the calendar press the Menu key Click New Type the meeting information If the meeting recurs change the Recurrence field Click the trackball Click Invite Attendee
170. ons as a source for customized themes Data permissions for third party applications Email Set whether third party applications can access email SMS text or PIN messages on your BlackBerry device PIM Set whether third party applications can access organizer data such as contacts calendar entries tasks or memos Files Set whether third party applications can access files that you store on your device For example you can set whether third party applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop Manager or Bluetooth technology Key Store Set whether third party applications can access certificates or keys in the key store on your device Key Store Medium Security Set whether third party applications can access certificates or keys in the key store if your device caches the key store password 238 BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball During the game capsules fall from the bricks that you destroy The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle When you hit the ball with your paddle 50 times on any level the bricks descend one space every few seconds BrickBreaker capsules Long This capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the
171. ontact When you add a vCard contact attachment to an email message recipients of your email message can view your contact information or add it their BlackBerry device address book When you open an email message that contains a vCard contact attachment a book icon appears at the end of the message with the name of the attached contact Open a vCard contact attachment In a message click a vCard contact attachment Add a contact to your address book from a vCard contact attachment 1 In a vCard contact attachment press the Menu key 2 Click Add to Address Book or Update Address 109 Attachment shortcuts e To search for text in an attachment press F To move to the last cursor position after closing and reopening an attachment press G In a spreadsheet To move to a specific cell press G Toview the content of a cell press the Space key To switch worksheets press V Highlight a worksheet Press the Enter key Toview hidden columns or rows press H e To hide the columns or rows again press H In a presentation Toswitch presentation views press M To move to the next slide press N To move to the previous slide press P To move to the last cursor position after closing and reopening a presentation attachment verify that you are viewing the presentation in text view or in text and slide view Press G Attachment troubleshooting A skipped content bar appears in a document More attachmen
172. ontact gt View your calendar when responding to a meeting 1 In a meeting invitation press the Menu key 2 Click View Calendar To return to the meeting invitation press the Escape key Calendar settings Set the default calendar view In the calendar press the Menu key Click Options Set the Initial View field Press the Menu key Click Save ur dme 5 UN Set the default reminder time for calendar entries In the calendar press the Menu key Click Options Set the Default Reminder field Press the Menu key Click Save uUBRUCNMZ 168 Set the start and end time for days In the calendar press the Menu key Click Options Set the Start of Day and End of Day fields Press the Menu key Click Save np WN Set a snooze time for reminders In the calendar or task list press the Menu key Click Options Set the Snooze field Press the Menu key Click Save nk wn Change the email address that you use to send messages or meeting invitations Verify that your BlackBerry device is associated with more than one email address In the device options click Advanced Options Click Default Services Change the Messaging CMIME field Press the Menu key Click Save nk wWN View tasks in the calendar In the calendar press the Menu key Click Options Set the Show Tasks field to Yes Press the Menu key Click Save nf WN Set the first day of the week In the calen
173. ontact to the new speed dial key Click the trackball To delete the contact from the speed dial list click Delete Conference calls Make a conference call You cannot add more than two contacts to a conference call During a call press the Menu key Click Conference Type a phone number or highlight a contact Press the Send key np WN During the second call press the Send key 25 Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Perform one of the following actions e Type X and the access code Insert a pause or wait and type the access code Note If you add a pause or wait when creating a phone number link for a conference call in a message an appointment or a meeting type Tel before the phone number for the conference call bridge Do not type a space between Tel and the phone number Leave a conference call 1 During a conference call press the Menu key 2 Click Flash Caller ID Add a caller ID picture for a contact In the address book highlight a contact Press the Menu key Click Add Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Click the trackball Click Crop and Save Con OY UT A to NM Change the caller ID picture for a contact When changing a contact highlight the caller ID picture Press the Menu key Click Add Picture Highlight a picture Press the Menu
174. ook Click the trackball Click New Type the contact information Press the Menu key Click Save SO Ol de 5o Change a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book In the address book press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu key Click Save 9o Ni Oy Ut dx DJ GM A Delete a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book In the address book press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Delete np WN Contact list settings ort contacts or tasks In the address book or the task list press the Menu key Click Options Change the Sort By field Press the Menu key Click Save nf wWNnN Set display options for contacts You can set how your contacts appear in all applications including the phone message list address book and calendar 1 In the device options click Language 2 Set the Name Display field to Last name First name 3 Press the Menu key 4 Click Save To sort your contacts by first name set the Name Display field to First name Last name 162 Prevent duplicate names in your address book In the address book press the Menu key Click Options Set the Allow Duplicate Names field to No Press th
175. oom out from a map press O e To view status information at the top of a map press U To hide status information at the top of a map press U Toview tracking information at the bottom of a map press the Space key Tohide tracking information at the bottom of a map press the Space key To move to the next direction on a route press N To move to the previous direction on a route press P Map troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network If diagonal lines appear for a long period of time verify that your device is connected to the wireless network uo Ww 154 Contacts Contact basics Add a contact In the address book press the key Click New Address Type the contact information Click the trackball Click Save Uu BUNM Add a contact from a message call log or web page In a message or call log or on a web page highlight a contact Press the Menu key Click Add to Address Book Type the contact information Press the Menu key Click Save Ox Ur 9 IN Name a custom address book field If you change the name of a custom address book field it changes for all contacts 1 When adding or editing a contact click the User1 User2 User3 or User4 field 2 Click Change Field Name 3 Type a name for the customer address book field 4 Pressthe En
176. open a media file on your BlackBerry device and your device is connected to your computer disconnect your device from the computer or turn off mass storage mode fyouare trying to open a media file on your computer using mass storage mode verify that you have closed the media manager tool of the BlackBerry Desktop Manager fyouare trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager verify that mass storage mode is turned off on your device e Ifyou encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file In the media card options change the Encryption Mode field to None or Security Password My device does not recognize my media card Disconnect your BlackBerry device from your computer Turn off mass storage mode support Format the media card My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry device password and you reset your device unlock your device 148 Maps Locations View a location on a map 1 Ona map press the Menu key 2 Click Find Location 3 Perform o
177. or the alarm and adjust the alarm volume If you turn off your device by pressing the Power button or by clicking Turn Power Off and selecting Turn Off the alarm is designed to sound at the correct time even if the device is turned off Turn on the alarm 1 Inthe alarm change the Daily Alarm field to On or Weekdays Only 2 Change the alarm options A bell indicator appears beside the date in the device status section of the screen Silence the alarm fsnooze is not turned on press any key fsnooze is turned on click Snooze 184 Calculator Use the calculator To press a key in the calculator press the corresponding key on the BlackBerry device keyboard Convert a measurement 1 In the calculator type a number 2 Click the trackball 3 Perform one of the following actions Toconvert the number from imperial to metric click To Metric Toconvert the number from metric to imperial click From Metric 4 Click a conversion type 185 186 Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth technology is designed to enable you to establish a wireless connection between your BlackBerry device and a Bluetooth enabled device such as a handsfree car kit or wireless stereo headset After you pair your BlackBerry device with a Bluetooth enabled device you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device a typical
178. ose the connection between your device and the media card when you remove the battery cover set the Safely remove on battery door removal field to Yes 3 Pressthe Menu key 4 Click Save Media card encryption is designed to protect the data that you store on the media card that is inserted in your BlackBerry device You can encrypt the files on your media card using a media card encryption key your device password or both You can set media card encryption to include or exclude media files To encrypt files on the media card that is inserted in your BlackBerry device using your device password verify that you have set a device password 1 In the device options click Media Card 2 Perform one of the following actions Toencrypt files using an encryption key that your device generates for your media card set the Encryption Mode field to Device Toencrypt files using your device password set the Encryption Mode field to Security Password Toencrypt files using a media card encryption key and your device password set the Encryption Mode field to Security Password amp Device 3 Toencrypt media files on your media card set the Encrypt Media Files field to Yes 4 Pressthe Menu key 5 Click Save To turn off media card encryption set the Encryption Mode field to None Verify that media card support is turned on In the device options click Media Card Connect your BlackBerry device to your computer In the device options
179. ostic repons a aveces saa cca reis FA Pda ron ecu FO X OROSIUS Vo E aS eR GER CRX ERU EEEN ESEN Phu ppp 257 Becca HOE CE e 259 BlackBerry basics Switch applications 1 In any application press the Menu key 2 Click Switch Application 3 Perform one of the following actions fthe application that you want to switch to appears highlight an application and press the Enter key e Ifthe application that you want to switch to does not appear highlight Home Screen and press the Enter key Assign an application to a Convenience key Your BlackBerry device has one Convenience key on the left side of the device Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 In the device options click Screen Keyboard 2 Setthe Convenience Key Opens field 3 Press the Menu key 4 Click Save Set owner information In the device options click Owner Type your contact information Press the Menu key Click Save PWN Turn on standby mode If you are not on a call you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry device Hold the Mute key To turn off standby mode press the Mute key again About links Links appear on your BlackBerry device as underlined text You can have links to var
180. ote If your BlackBerry device is associated with more than one email address you might be able to open messages from the message list for a specific email address Send a PIN message 1 In a message list press the Menu key 2 Click Compose PIN 3 Inthe To field perform one of the following actions Type a PIN number Click the trackball Type a contact name Click the trackball Type part of a contact name Click a contact 4 Type a message 5 Click the trackball 6 Click Send Check spelling You can check the spelling in messages memos tasks or appointments that you create 1 In a message memo task or appointment press the Menu key 2 Click Check Spelling 3 Perform any of the following actions Toaccept the suggested spelling click the highlighted word Toignore the suggested spelling press the Escape key Toadd the word to the custom dictionary press the Menu key Click Add To Dictionary To stop checking the spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 When composing a message click the trackball 2 Click Save Draft Blind carbon copy a contact 1 When composing a message press the Menu key 2 Click Add Bcc Attach a contact to a message 1 When composing a message press the Menu key 2 Click Attach Address 3 Click a contact Set the importance level for a message When composing a message press the Menu key Click Options
181. outing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on Resend the message Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area fyou created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Verify that data service is turned on fyou use email message filters verify that the options for email message filters are set correctly Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from Verify that your device is not blocking messages For more information contact your system administrator I cannot file email messages Try perfor
182. pened or unopened press the Alt key and U To view received messages press the Alt key and I Toview sent messages press the Alt key and O Toview voice mail messages press the Alt key and V To view SMS text messages press the Alt key and S Toview call logs press the Alt key and P Toview all your messages again press the Escape key Move around a message list To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a message list press T To move to the bottom of a message list press B To move to the next date press N To move to the previous date press P To move to the next unopened item press U To move to the next related message press J To move to the previous related message press K Message troubleshooting cannot send messages Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Ifthe menu item for sending a message does not appear verify that you have added an email address or PIN for your contact fyou created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If
183. per An eow N In the password keeper highlight a password Press the Menu key Click Edit Change the password information Click the trackball Click Save Hide passwords in the password keeper 230 nswWN In the password keeper press the Menu key Click Options Set the Show Password field to No Press the Menu key Click Save Options To show passwords in the password keeper again set the Show Password field to Yes Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key Click Options or General Options Set the Confirm Delete field to No Press the Menu key Click Save oni pe Boe Delete a password from the password keeper 1 In the password keeper highlight a password 2 Pressthe Menu key 3 Click Delete Change the password keeper password 1 In the password keeper press the Menu key 2 Click Change password Copy a password 1 In the password keeper highlight a password 2 Pressthe Menu key 3 Click Copy Username or Copy Password To clear the clipboard press the Menu key Click Clear Clipboard Note Passwords are not encrypted when they are on the clipboard Prevent password copying In the password keeper press the Menu key Click Options Set th
184. pplication install field to Yes Press the Menu key Click Save View the size of an application database 1 2 3 In the device options click Status Press the Menu key Click Database Sizes 135 Application troubleshooting cannot add applications Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that your device has enough memory to add the application 136 Media Media file management About transferring media files You can connect your BlackBerry device to your computer to transfer files between your device and your computer or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device If you connect your device to your computer you can transfer files between your media card and your computer using mass storage mode or you can transfer media files between your device and your computer using the media manager tool of the BlackBerry Desktop Manager For more information about using the media manager tool see the Media Manager Online Help If you turn on media card encryption and you transfer files to your media card using mass storage mode or Bluetooth technology your device does not encrypt the transferred files If you transfer encrypted files from your media card using mass storage mode or Bluetooth technology you cannot decrypt the files on your computer or on a Bluetooth enabled
185. r device is not connected to another Bluetooth enabled device Red Bluetooth technology is turned off Turn on wireless coverage notification 1 In the device options click Screen Keyboard 2 Setthe LED Coverage Indicator field to On 3 Pressthe Menu key 4 Click Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification again set the LED Coverage Indicator field to Off Check the wireless coverage level using a voice command 1 In the voice dialing application wait for the sound 2 Say Check coverage About the preferred wireless network list Your wireless service provider might have agreements with other wireless networks that permit you to use their services when you are traveling You can use the preferred wireless network list to control the order in which your BlackBerry device uses these other wireless networks When you travel your device scans for the wireless networks on this list first Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list If no wireless network on the list is available your device is designed to connect to another available wireless network automatically Note Extra fees usually apply when you roam Contact your wireless service provider for more information about roaming fees Add a wireless network to the pre
186. r more information contact your system administrator Try performing the following actions e Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg gif or midi file Verify that the file size does not exceed 300 KB Verify that the file is not copyright protected e If MMS templates are available for your BlackBerry device use a blank template to compose your MMS message Some messages no longer appear on my device If your BlackBerry device memory is full your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device A message or attachment is truncated Try performing the following actions Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections f More available appears at the end of the message or attachment press the Menu key Click More or More All cannot use a shortcut to view one type of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current
187. rd prompt before you add an application essent ttttnt teen tenttttn tenant tentent ttn ttnetttntteen 135 Miewthe size of ana pplication database sciet eerte donee iere desee vo nete eee Eee ERU NAE vac eV Dee eO 135 Ab plication troubleshootihig 5er rre iter rite rere rr Heer ie ree see Hebe HR GHHOH eH UH He Here ee E Heredes de Hebe HE 136 Mediate Manage MENE oceano erdt NEEE ENAERE RAO Dti Yt e EESTI Na rete TTD Te on Sapna eL es Songs ring tones and videos Pictures Media card setting ENERO EET RHE RES EE Er a ARH HI IE EHS OO Media shortcuts Media troubleshoot sanne I He Hes He h aiiiar e FE ee E ade feos ROM HS EH rI EER EEREER eaU Het Hee He Hei Map basics Tracking Maps SFDItCUES sse reper ternera ente eet o n depender erecto ento toin tirano E EROR ERR D Ice ES ERRER ERE STUDIO E EEOAE 17 Map troubleshooting e iarain E AE ERARA A E O ar a 153 Contact basics Mailing lists CANE D REEERE DEEE EEE EAPO ETET EAA ATEETAN E OEE EE Categories Address lookup SIM card PHONG BOOK asa croire mee rei ree ree reb eon e E LO ERREUR ONES aaO REL HEURE UE EXEC EXE XXE KE DV ku s EUR eb Eapdgo 161 ColitacEUsP SCRE GS eser ure STO RO ENUIRUPERRENOGIUURIEGENDEIN HEURE NORINTUIORRORNERRUTIIOQNNNAS AAEE NEEE SIOEN EEEE EEA NON DE 162 Contact troubleshooting 2 4 5 tsi recte iseia eu pest Hb Hte eee bind sass peel RE EEUU erre RC e FCU PU re HEN Cb ecce deleri eR T 163 Ca
188. re must be at least one group in your BlackBerry Messenger contact list you cannot delete the last remaining group in your contact list Conversations Start a conversation 1 In BlackBerry Messenger on the contact list screen highlight a contact 2 Pressthe Menu key 3 Click Start Conversation 4 Type a message 5 Pressthe Enter key Open a conversation Conversations appear in the conversation list and the main message list 1 In BlackBerry Messenger in the conversation list highlight a contact 2 Click the trackball Add an emoticon 1 When composing a message press the Symbol key twice 2 Click an emoticon Send a file to a contact 1 During a BlackBerry Messenger conversation click the trackball 2 Click Send a File 3 Perform one of the following actions e To send a picture to a contact click Image e To send an audio file to a contact click Audio 4 Click a file Ping a contact When you ping a contact the contact s BlackBerry device vibrates 1 During a BlackBerry Messenger conversation click the trackball 2 Click Ping Contact Turn off ping vibration 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Options 3 Setthe Vibrate When Receiving a Ping field to No 4 Pressthe Menu key 5 Click Save To turn on ping vibration again set the Vibrate When Receiving a Ping field to Yes Prevent conversations from appearing in the main message list
189. reen Image To clear the picture from the Home screen press the key Click Reset Home Screen Image PWN Download a Home screen background Verify that your wireless service provider supports this feature In the media application click Pictures Click My Pictures Press the Menu key Click Download Images RPWN Set the display font In the device options click Screen Keyboard Set the font fields Press the Menu key Click Save PWN About organizing applications Depending on your theme application icons can appear on the Home screen or in an application list If your theme uses an application list the first few applications in the application list might also appear on the Home screen as favorites Add an application folder On the Home screen press the Menu key Press the Menu key Click Add Folder Type a name for the folder To change the folder icon in the Icon field click the trackball Click a folder icon Click the trackball uP WN 210 6 Click Add Move an application icon nk WN On the Home screen press the Menu key Highlight an application icon Press the Menu key Click Move Application Perform one of the following actions To move the application icon roll the trackball to the new location Click the trackball To move the application icon into an application folder click an application folder To move the application icon out of an application folder cli
190. reless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Ifthe menu item for sending a message does not appear verify that you have added an email address or PIN for your contact fyou created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on Resend the message Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area fyou created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the
191. rmation that was current the last time that you viewed the web page online Change a bookmark On a web page press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Edit Bookmark Change the bookmark Press the Menu key Click Accept 9o CSOT iie O9 OI en Forward a bookmark 1 In the bookmark list highlight a bookmark 2 Pressthe Menu key 3 Click Send Bookmark 4 Click a message type To return to the browser after you send the message press the Escape key Delete a bookmark On a web page press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Delete Bookmark nk WN Add a bookmark folder On a web page press the Menu key Click Bookmarks Press the Menu key Click Add Subfolder BPWN File a bookmark Ona web page press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Move Bookmark Roll the trackball to the new location Click the trackball NOU BWN Expand a folder Click a folder with a plus sign beside it Collapse a folder Click a folder with a minus sign beside it You can only rename folders that you created 1 Highlight a folder 2 Pressthe Menu key 3 Click Rename Folder You can only delete folders that you created 1 Highlight a folder 2 Pressthe Menu key 3 Click Delete Folder Web feeds Web feeds provide you with information about updat
192. round Verify that your wireless service provider supports this feature t 2 Click My Pictures 3 4 Click Download Images In the media application click Pictures Press the Menu key Use a picture as the Home screen background BUwNMA 5 To clear the picture from the Home screen press the key Click Reset Home Screen Image In the media application click Pictures Click My Pictures Highlight a picture Press the key Click Set As Home Screen Image 143 View pictures as a slide show In the media application click Pictures Click My Pictures Highlight a picture BWN Press the Menu key 5 Click View Slide Show To close the slide show press the Escape key Change the number of seconds between slides in a slide show In the media application click Pictures Click My Pictures Press the Menu key Click Options Change the Slide Show Interval field Press the Menu key Click Save NOW PWN View pictures in a list In the media application click Pictures Click My Pictures Press the Menu key Click View List BWN Zoom in to or out from a picture 1 In a picture press the Menu key 2 Click Zoom 3 Roll the trackball up or down To zoom back to the original picture size press the Menu key Click Zoom 1 1 Pan a picture Verify that you have zoomed in to the picture In a picture roll the trackball up or down 144 1 Ina picture press the Menu key 2 Clic
193. s book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Calendar troubleshooting cannot schedule appointments that span multiple days If you use IBM Lotus Notes you cannot schedule appointments that span multiple days cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer See the documentation for the operating system on your computer for more information 250 Bluetooth technology troubleshooting cannot type a passkey on a Bluetooth enabled device If the Bluetooth enabled device that you are pairin
194. s the Menu key 5 Click Save Note Blocked messages might contribute to your wireless service plan data usage You can prevent messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters Inthe device options click Security Options Click Firewall Highlight a message type Press the Menu key Click Reset Count or Reset All Counts 1 2 3 4 5 Message shortcuts In a message Toreply to a message press R Toreply to all press L e To forward a message press F e To file a highlighted email message press I Toview the email address of a contact in a message highlight the contact Press Q To view the display name again press Q In a message list Toopen a highlighted message press the Enter key Tocompose a message from a message list press C To mark a message as opened or unopened press the Alt key and U To view received messages press the Alt key and I Toview sent messages press the Alt key and O Toview voice mail messages press the Alt key and V Toview SMS text messages press the Alt key and S Toview call logs press the Alt key and P Toview all your messages again press the Escape key Move around a message list To move up a screen press the Shift key and the Space key To move down a screen press the Space key To move to the top of a message list press T
195. s the Menu key Click Options Click Email Filters Highlight an email message filter Press the Menu key Click Move Roll the trackball to the new location Click the trackball OO ed OY SUL deu OS ies Forward email messages to your device when no filters apply Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your system administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information 1 In a message list press the Menu key Click Options Click Email Filters Set the If no filters apply send email to handheld option to Yes Press the Menu key Click Save o umUwN Delete an email message filter In a message list press the Menu key Click Options Click Email Filters Highlight an email message filter Press the Menu key Click Delete ONO 26 0 NE des Email message forwarding Forward messages from a specific email message folder to your device Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later 1 In a message list press the Menu key Click Options Click Email Settings Press the Menu key Click Folder Redirection Select the check box beside an email message folder mcg UL des pu R9 Press the Menu key 8 Click Save Not
196. s the Menu key Click Add To Dictionary e To stop checking the spelling press the Menu key Click Cancel Spell Check Delete a memo 1 In the memo list highlight a memo 2 Pressthe Menu key 3 Click Delete Categories About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the address book the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos In the address book task list or memo list press the Menu key Click Filter Press the Menu key Click New Type a name for the category Onpwn Press the Enter key twice Categorize a contact task or memo When creating or changing a contact task or memo press the Menu key Click Categories Select the check box beside a category Press the Menu key Click Save np WN 180 Sort 1 2 3 contacts tasks or memos by category In the address book task list or memo list press the Menu key Click Filter Select the check box next to a
197. s when the BlackBerry device should turn on and off on weekdays Set the Weekend field to Enabled Specify the times when the device should turn on and off on weekends Press the Menu key Click Save Nouns WN Check the battery power level In the device options click Status Check the battery power level using a voice command 1 In the voice dialing application wait for the sound 2 Say Check battery Reset the device Remove and reinsert the battery Extend battery life Set the BlackBerry device to turn on and turn off automatically Turn off the connection to a wireless network when you are not in a coverage area for that wireless network 223 Delete the original message when you send a reply Lower the brightness of the backlighting Send a message to multiple contacts using Add To Add Cc or Add Bcc Charge your device regularly SIM card About the SIM card phone book Use the SIM card phone book to access contacts that you have added to your SIM card The SIM card phone book is different from the address book on your BlackBerry device If you switch SIM cards the contacts in the SIM card phone book change You can add ADN entries to your SIM card phone book You can also search for ADN or SDN entries ADN entries appear in plain text and SDN entries appear in bold Load the SIM card phone book In the address book press the Menu key Click SIM Phone Book Wait for the SIM card phone book
198. sage 1 When replying to an SMS text message press the Menu key 2 Click Remove History Mark a message as opened or unopened In a message list perform one of the following actions Highlight a message Press the Menu key Click Mark Opened or Mark Unopened Highlight a date field Press the Menu key Click Mark Prior Opened Search for text in a message attachment or web page To search for text in a presentation attachment verify that you are viewing the presentation in text view or in text and slide view 1 In a message attachment or web page press the Menu key 2 Click Find 3 Typethe text 4 Pressthe Enter key To search for the next instance of the text press the Menu key Click Find Next View messages in a specific folder 1 In a message list press the Menu key 2 Click View Folder 3 Click a folder n Sent messages Resend a message 1 In a sent message press the Menu key 2 Perform one of the following actions Tochange the message click Edit Change the message Click the trackball Click Send Tochange the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Click the trackball Click Send Toresend the message without changing it click Resend Hide sent messages In a message list press the Menu key Click Options Click General Options Set the Hide Sent Messages field to Yes Press the Menu key 6 Click Save Note I
199. scription If your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service you can listen to web feed content that does not exceed 5 MB If your BlackBerry device is associated with an email account that uses the BlackBerry Enterprise Server you might not be able to listen to web feed content that exceeds 128 KB For more information contact your system administrator 1 In a web feed highlight a title 2 Pressthe Menu key 3 Click Get Audio In a web feed perform one of the following actions Highlight a title Press the Menu key Click Mark Opened or Mark Unopened Highlight a date field Press the Menu key Click Mark Prior Opened On a web page press the Menu key Click Bookmarks Highlight a web feed Press the Menu key Click Edit Bookmark Change the web feed Press the Menu key Click Save Sen oUF WN 1 Onaweb page press the Menu key 2 Click Bookmarks Highlight a web feed Press the Menu key Click Move Bookmark Roll the trackball to the new location Click the trackball NOU sw Delete a web feed On a web page press the Menu key Click Bookmarks Highlight a web feed Press the Menu key Click Delete Bookmark nk wWnN Browser settings Clear a browser cache In the browser press the Menu key Click Options Click Cache Operations Beside a cache type click Clear BPWN Clear browser history In the browser press t
200. secsuscssscessssccssecsasecsasecsucessuecesseecsseceaseesasessuessueessseecaseecasessasessucessseesneesusessusessass About direct Internet connections for third party applications Set up a direct Internet connection for a third party application Seb perinissions for a third party applICatlOr isscica ritieni tremere cnet ditate to OX iennteentned sacaesng ASEE den inensdniesenascenscentbtensenss Connection permissions for third party applications Interaction permissions for third party applications Data permissions for third party applications BrickBreaker oen bene peat ipei uitis E AE Gd pide ibi de otii boleto spe oteses beilo been EHE Ro een else cip ealbio i 239 About BRICK BT AKER see rare ertt price en Ho ferr leri orbe tes AN A REA EAE EPI He AFER EH e RES i PEU ID RU p Eie ERG rh uiv dtes period rr 239 BrickBreakercapsules cuocere eire aeter era nee drank Hiep eR HERE Prev Eee SEV eS Eee eH EXNNEYRNUHESROHI REIHE CHE FEE Shou bras YR edere Poen DEAE EOS 239 BrickBreaker scoring Play BrickBreaker Adjust the Volume tete is HE DPHUS psoas Huit E Rr ER Es HEr iaie Haha HE rN o Ii aE Heb ore Ri Hebe ui Heiss ertt Set the paddle speed Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site EN eal CH About service DOOKS critt re Retreat Hir AREA Eb ASH NAE EH EE PEE HH He HERE HEURE Accept a service book
201. sing Triple DES Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS To increase security you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry device sends and receives over the Internet through a WAP gateway Communication between your device and the WAP gateway is encrypted using WTLS Communication between the WAP gateway and content servers is encrypted using TLS or SSL In the device options click Security Options Click TLS or WTLS Set the security options Press the Menu key Click Save nk Wn TLS Default Set the type of TLS or SSL connection that your browser uses for HTTP connections To use a direct TLS or SSL connection set this field to Handheld To use Triple DES and TLS or SSL set this field to Proxy Allow HTTP Redirections Set whether a prompt appears before a secure web page redirects your browser to another web page Protocol Set the protocol that your BlackBerry device uses for TLS connections between the browser and content servers Encryption Strength Set whether your browser only accepts and sends data that is encrypted using 128 bit encryption To only accept and send data that is encrypted using 12
202. symbol press the Symbol key Type the letter that appears below the symbol Work with text To highlight a line of text press the Shift key and roll the trackball To highlight text character by character hold the Shift key and roll the trackball left or right To cancel a text selection press the Escape key To cut highlighted text when typing press the Shift key and the Backspace Delete key To copy highlighted text when typing press the Alt key and click the trackball To paste highlighted text when typing press the Shift key and click the trackball Typing troubleshooting You can only check spelling in English French German Italian and Spanish You can only check the spelling of text that you type Search About search In a message list you can search for messages using specific criteria that you can save for future use You can also search for messages by contact or subject You can use the search application to search for messages contacts calendar entries and tasks on your BlackBerry device You can also manage contacts calendar entries and tasks from the search results list Search for messages You can save your search criteria so that you can repeat your search at another time In a message list press the Menu key Click Search Set the search criteria Click the trackball Perform one of the following actions e To save the search criteria click Save Add a title Click the trackball Click Save
203. t content is available for you to download to your BlackBerry device To download the content click the skipped content bar Click More A message or attachment is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e f More available appears at the end of the message or attachment press the Menu key Click More or More All A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide To view the slide highlight the slide Click the trackball Click Retrieve 110 Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry device and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network When you file or delete email messages on your device these email messages should be filed or deleted in your email application Likewise any changes that you make to email messages in the email application on your computer should be reflected on your device If wireless data synchronization or wireless email reconciliation is not available on your device or you have
204. t entry Press the Menu key Click Delete BPWN Press the Backspace Delete key twice BWN ror In the device options click SMS Set the Disable AutoText field to Yes Press the Menu key Click Save Typing shortcuts To insert a period press the Space key twice The next letter is capitalized To capitalize a letter hold the letter key until the capitalized letter appears To type the alternate character on a key press the Alt key and the character key To type an accented or special character hold the letter key and roll the trackball to the left or right For example to type hold U and roll the trackball to the left until appears Release the letter key when the accented or special character appears To type a number in a number field press a number key You do not need to press the Alt key To type a number in a password field hold the Alt key and press the number key To turn on NUM lock press the Alt key and the Left Shift key To turn on CAP lock press the Alt key and the Right Shift key To turn off NUM lock or CAP lock press the Shift key To switch typing input languages on the Language screen verify that the Use Input Language Shortcut field is set to Yes Hold the Alt key and press the Enter key Continue to hold the Alt key and highlight a language Release the Alt key Insert symbols To insert an at sign or a period in an email address field press the Space key To type a
205. t occurs Manage email reconciliation conflicts Set the On Conflicts option for each email address that is associated with your BlackBerry device 1 In a message list press the Menu key Click Options Click Email Reconciliation Set the On Conflicts field Press the Menu key Click Save o umUwN Manage data synchronization conflicts You can set how organizer data synchronization conflicts are resolved by turning off wireless data synchronization setting conflict resolution options and synchronizing organizer data using the synchronization tool ofthe BlackBerry Desktop Manager Seethe BlackBerry Desktop Software Online Help for more information about managing organizer data synchronization conflicts About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data including messages organizer data fonts saved searches and browser bookmarks using the backup and restore tool ofthe BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help If your device is associated with an email account that uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synchronized organizer data over the wireless network you must have an enterprise activation password For more information contact your s
206. t you make in one application are made in the other application Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile In the address book highlight a contact Press the Menu key Click Edit Click the trackball Click Add Custom Phone Tune nk WN 6 Seta ring tone 7 Press the Menu key 8 Click Save Mailing lists t mailing lists You can use mailing lists when you send email PIN SMS text or MMS messages Mailing lists that you create on your BlackBerry device do not appear in the email application on your computer Cr In the address book press the Menu key Click New Group Type a name for the mailing list Click the trackball Click Add Member Click a contact To add another contact repeat steps 4 through 6 Click the trackball Click Save Group o 9o c OY UT 4e Ge NO Ul In the address book highlight a mailing list Press the Menu key Click Edit Group Click a contact 1 2 3 4 5 Click one of the following menu items Add Member Change Member Delete Member 6 Click the trackball 7 Click Save Group Note When you delete a contact from a mailing list the contact remains in your address book View a mailing list In the address book click a mailing list To view the details for a contact in the mailing list click a contact Click View Member Delete a mailing list 1
207. ter key You can synchronize custom address book fields on your BlackBerry device with the email application on your computer See the BlackBerry Desktop Software Online Help for more information about synchronizing custom address book fields View a contact In the address book click a contact Change a contact 1 In the address book highlight a contact 2 Pressthe Menu key Click Edit Change the contact information Click the trackball Click Save aun e w 1 In the address book highlight a contact 2 Pressthe Menu key 3 Click Delete Use a pause or a wait to separate additional numbers for example a password or extension from a main phone number After dialing the main phone number your BlackBerry device either pauses before dialing the additional numbers pause or prompts you to type them wait After typing the main part of a phone number in a phone number field click the trackball Click Add Pause or Add Wait Type the additional numbers Click the trackball Click Save uP Wn You can assign a custom ring tone to a contact without changing other notifications Custom ring tone options appear with your contacts and your notification profiles When you assign a custom ring tone to a contact a new profile exception appears with your notification profiles as Calls From lt contact gt Notification profile exceptions are shared between your contacts and your notification profiles and changes tha
208. th device Rename a paired Bluetooth enabled device In the device options click Bluetooth Click a paired Bluetooth enabled device Click Device Properties In the Device Name field change the name for the Bluetooth enabled device Press the Menu key Click Save Ox Ur e UJ NE de Delete a paired Bluetooth enabled device Verify that your BlackBerry device is not connected to the Bluetooth device 1 In the device options click Bluetooth 2 Click a Bluetooth enabled device 3 Click Delete Device Share contacts with a paired Bluetooth enabled car kit Verify that Bluetooth technology is turned on and that your BlackBerry device is paired with a Bluetooth enabled car kit In the device options click Bluetooth Click a Bluetooth enabled car kit Click Connect Press the Menu key Click Transfer Address Book nk Wn Bluetooth technology settings Prevent your device from sharing contacts with Bluetooth enabled devices In the device options click Bluetooth Press the Menu key Click Options Set the Address Book Transfer field to Disabled Press the Menu key 6 Click Save To share contacts with Bluetooth enabled devices again set the Address Book Transfer field to Enabled nf wWnN 188 Restrict outgoing calls Qv m m UNO Ss In the device options click Bluetooth Press the Menu key Click Options Set the Allow outgoing calls field to Never or If Unlocked Press the Menu key Click
209. the Menu key Click Options Click General Options Set the Restrict My Identity field to Always Press the Menu key Click Save Oy Jr dme DONE oom Turn on dialing from the Lock screen In the device options click Security Options Click General Settings Set the Allow Outgoing Calls While Locked field to Yes Press the Menu key Click Save nk WN Sort phone numbers or contacts on the Phone screen In the phone press the Menu key Click Options Click General Options Perform one of the following actions To sort phone numbers or contacts by frequency of use set the Phone List View field to Most Used e To sort contacts alphabetically by contact name set the Phone List View field to Name To sort phone numbers or contacts by recency of use set the Phone List View field to Most Recent BURMA 5 Pressthe Menu key 6 Click Save To sort phone numbers or contacts by call logs again set the Phone List View field to Call Log Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list the phone the address book the calendar the task list the memo list or the password keeper 1 In an application press the Menu key 2 Click Options or General Options 33 3 Setthe Confirm Delete field to No 4 Pressthe Menu key 5 Click Save Stop ending calls when you insert your device in the holster In the phone press th
210. the Menu key 6 Click Save In a message list press the Menu key Click Options Click General Options Set the Keep Messages field uk WN Press the Menu key 6 Click Save To restore messages set the Keep Messages field to a longer period of time Messages that you received on your BlackBerry device within the set period of time appear in a message list Depending on your email setup option you might be able to associate your BlackBerry device with more than one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple message lists might appear on your device In a message list for a specific email account you can open and manage email messages for that email account and you can send messages using the email address for the email account See the BlackBerry Internet Service Online Help for more information about associating your device with more than one email account Depending on your theme a separate message list might appear for SMS and MMS messages By default your BlackBerry device theme determines whether SMS text messages appear in the same message list as email messages 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Perform one of the following actions e To use one message list for all messages set the SMS and Email
211. the Voice Dialing Language field 3 Press the Menu key 4 Click Save Turn off choice lists for voice commands 1 In the device options click Voice Dialing 2 Setthe Choice Lists field to Always Off 3 Pressthe Menu key 4 Click Save If your BlackBerry device identifies more than one possible match to a voice command your device selects the best match and dials the phone number automatically Set the matching sensitivity level for voice commands 1 Inthe device options click Voice Dialing 2 Perform one of the following actions e To increase matches set the Sensitivity field closer to Reject Less Toreduce the number of incorrect matches set the Sensitivity field closer to Reject More 3 Pressthe Menu key 4 Click Save Turn off voice prompts 1 Inthe voice dialing application wait for the sound 2 Say Turn prompts off 1 In the device options click Voice Dialing 2 Perform any of the following actions Toturn off playback for phone numbers set the Digit Playback field to Disabled Toturn off playback for contacts set the Name Playback field to Disabled Toset how quickly playback for contacts occurs set the Name Playback Speed field Tosetthe playback volume for contacts set the Name Playback Volume field 3 Press the Menu key 4 Click Save In the device options click Voice Dialing Press the Menu key Click Adapt Digits Complete the instructions on the screen BUNKMA Voic
212. the following actions Inthe profile list verify that the Off profile is turned off e Ina notification profile exception verify that the Custom Phone Tune field is not set to Mute 200 cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book a Calls From profile exception appears in the profile list Because these exceptions are for calls only you can only set the Custom Phone Tune field 201 202 BlackBerry Messenger Contacts You must invite contacts to use BlackBerry Messenger before they are added to your contact list 1 In BlackBerry Messenger on the contact list screen press the Menu key 2 Click Add a Contact 3 Perform one of the following actions Ifthe contact is not in your address book highlight Use Once Press the Menu key Click Request by Email or Request by PIN Type an email address or PIN Press the Enter key fthe contact is in your address book highlight a contact Press the Menu key Click Request Email or Request PIN 4 Perform one of the following actions fyou wantto set a password and have turned on invitation passwords type a question and answer Click OK fyou do not want to set a password and have turned on invitation passwords click Cancel to proceed to the next step 5 Perform one of the following actions e To add a custom message to your invitation type a message Click O
213. this notification profile exception or you can delete it Set custom notification for calls or messages from a specific contact In the profile list click Advanced Press the Menu key Click New Exception In the Exception field type a name for the profile exception np WN In the From field press the Menu key 198 Click Add Name Click a contact To add another contact repeat steps 5 through 7 Set the Use Profile field to the notification profile on which the exception should be based To set a ring tone select the Custom Phone Tune check box Set a ring tone Press the Menu key Click Save Change the order of notification profile exceptions Qv SU Spe 509 E eem In the profile list click Advanced Highlight a notification profile exception Press the Menu key Click Move Roll the trackball to the new location Click the trackball Change a notification profile exception NOUS WN In the profile list click Advanced Highlight a notification profile exception Press the Menu key Click Edit Change the notification profile exception information Press the Menu key Click Save Change the list of contacts for a notification profile exception 9m m IN In the profile list click Advanced Highlight a notification profile exception Press the Menu key Click Edit In the From field press the Menu key Click one of the following menu items Add Name Change Name Delet
214. tion that came with the Bluetooth enabled device for more information about supported profiles Date and time troubleshooting The time on my device is incorrect Try performing the following actions e f you have traveled to a different time zone set the Time Zone field to display the correct time zone 251 e Ifyou have set the Date Time Source field to Network try setting the Date Time Source field to BlackBerry Notification profile troubleshooting My device is vibrating more times than expected For calls the number of times that the BlackBerry device vibrates is not determined by the number of vibrations that you set in your notification profile The device vibrates until the caller or the wireless network ends the connection am not receiving notification for incoming calls or messages Try performing the following actions Inthe profile list verify that the Off profile is turned off e Ina notification profile exception verify that the Custom Phone Tune field is not set to Mute cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book a Calls From profile exception appears in the profile list Because these exceptions are for calls only you can only set the Custom Phone Tune field Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to cons
215. trackball Note If you change the phone number on your SIM card you do not change the phone number that your BlackBerry device uses to make and receive calls Try performing the following actions Verify that your BlackBerry device is connected to the wireless network fyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device e f your keyboard is locked unlock your keyboard Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported Try performing the following actions Saythe first name and the last name of your contact Use standard pronunciation rules when you say a voice command e f your BlackBerry device does not often identify matches set the matching sensitivity level to reject less e f your device often identifies incorrect matches set the matching sensitivity level to reject more e Adapt digit dialing to improve voice recognition of numbers D If you have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key your device calls the voice mail access number for your active phone number Try checking the voice mail for your alt
216. ts for viewing one type of message in a message list view your list of saved searches cannot send SMS text messages Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area Verify that your wireless service plan includes this service am not receiving SMS text messages Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area Verify that your wireless service plan includes this service cannot attach a file to an MMS message Try performing the following actions e Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg gif or midi file Verify that the file size does not exceed 300 KB 246 Verify that the file is not copyright protected e If MMS templates are available for your BlackBerry device use a blank template to compose your MMS message Typing troubleshooting cannot check spelling You can only check spelling in English French German Italian and Spanish You can only check the spelling of text that you type Attachment troubleshooting A skipped content bar appears in a document More atta
217. u want to connect to appears in your preferred network list Connect to a GSM network Inserta SIM card into your BlackBerry device For more information about inserting a SIM card see the printed documentation that came with your device To connect to a CDMA network again remove the SIM card from your device Change the network mode 1 In the device options click Mobile Network 2 Perform one of the following actions e To connect to CDMA networks only set the Network Mode field to TXEV Toconnectto either a GSM network or a CDMA network set the Network Mode field to Global Toconnectto GSM networks only set the Network Mode field to GSM 3 Press the Menu key 4 Click Save Verify the status of network connections and services 1 Onthe Home screen or in the application list click Manage Connections 2 Click Services Status Wireless network coverage troubleshooting cannot connect to a wireless network Try performing the following actions Ifyou are trying to connect to a GSM network verify that your BlackBerry device is in global roaming mode and that your SIM card is inserted in your device correctly Verify that you have turned on the connection to the wireless network Verify that you are connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select your wireless service provider s network a
218. vailability status to unavailable you receive BlackBerry Messenger messages but you are not notified Receive notification when a contact becomes available 1 In BlackBerry Messenger on the contact list screen highlight an unavailable contact 2 Pressthe Menu key 3 Click Set Alert 208 Display and keyboard Backlighting About backlighting The screen and keyboard on your BlackBerry device are designed to be lit so that you can use your device in various lighting conditions The backlighting is designed to adjust automatically depending on lighting conditions in your environment Turn on backlighting 1 Press the Power button once 2 To increase the brightness press the Power button again To turn off backlighting press the Power button Turn off automatic backlighting In the device options click Screen Keyboard Set the Automatic Backlight field to Off Press the Menu key Click Save PWN Set the brightness of the backlighting In the device options click Screen Keyboard Set the Backlight Brightness field Press the Menu key Click Save BWN Set how long backlighting remains on In the device options click Screen Keyboard Set the Backlight Timeout field Press the Menu key Click Save BWN 209 Display settings Use a picture as the Home screen background In the media application click Pictures Click My Pictures Highlight a picture Press the key 5 Click Set As Home Sc
219. video click the pause icon Fast forward or rewind a song or video 1 When playing a song or video click the progress bar 2 Roll the trackball to the right or left 3 Click the trackball Play the next or previous song in a category 1 When playing a song press the Menu key 2 Click Next Track or Previous Track Repeat a song or video 1 In the media application click a media type 2 Click a category 3 Click a song or video 4 Press the Menu key 139 5 Click Repeat To stop repeating a song or video press the Menu key Click Repeat Search for a song ring tone or video 1 In the media application click a media type 2 Click a category 3 Type part or all of a name for a song ring tone or video Switch applications during a song 1 Press the End key 2 Click an application To return to the media application press the Menu key Click Now Playing Delete a song ring tone or video You can only delete songs ring tones or videos that you added In the media application click a media type Click a category Highlight a song ring tone or video BWN Press the Menu key 5 Click Delete Note If you delete a ring tone that you use in a notification profile the notification profile uses the default ring tone Rename a song ring tone or video You can only rename songs ring tones or videos that you added In the media application press the Menu key Click Explore Navigate to a
220. wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on e Resend the message Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area fyou created an email address or added an existing email address to your device using the email setup web site verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive use the email setup web site to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Verify that data service is turned on fyou use email message filters verify that the options for email message filters are set correctly Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from Verify that your device is not blocking messages Fo
221. y Click Reconcile Now am not receiving email messages from personal folders on my computer If your BlackBerry device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders See the BlackBerry Desktop Software Online Help for more information Email messages are not being deleted over the wireless network Try performing the following actions Ifyou delete multiple email messages on your BlackBerry device highlight the email messages and press the Backspace Delete key If you delete multiple email messages using the Delete Prior menu item the email messages are not deleted during wireless email reconciliation Inthe email reconciliation options verify that the Delete On field is set to Mailbox amp Handheld Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Organizer data is not synchronizing over the wireless network Try performing the following actions Verify that your BlackBerry device is connected to the wireless
222. y performing the following actions Try running the diagnostic report again In the diagnostic report press the Menu key Click Repeat All Steps fyou cannot submit a diagnostic report to an email address try submitting the report to a PIN Likewise if you cannot submit a diagnostic report to a PIN try submitting the report to an email address 256 Abbreviation list BCC Blind carbon copy CAP lock Capital letter lock CC Carbon copy GPS Global Positioning System HTTP Hypertext Transfer Protocol MCC Mobile country code MDS Mobile Data System MMS Multimedia Messaging Service MNC Mobile network code MPEG Moving Picture Experts Group NUM lock Number lock PIM Personal information management PIN Personal identification number SDN Service dialing number SIM Subscriber Identity Module S MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY Teletype WAP Wireless Application Protocol WML Wireless Markup Language WILS Wireless Transport Layer Security Legal notice 2007 Research In Motion Limited All Rights Reserved The BlackBerry and RIM families of related marks images and symbols are the exclusive properties of Research In Motion Limited RIM Research In Motion
223. your BlackBerry device does not often identify matches set the matching sensitivity level to reject less e f your device often identifies incorrect matches set the matching sensitivity level to reject more 39 Adapt digit dialing to improve voice recognition of numbers Email messages Email message basics In a message list click a message Note If your BlackBerry device is associated with more than one email address you might be able to open messages from the message list for a specific email address nail mes 1 In a message list press the key 2 Click Compose Email an 3 Inthe To field perform one of the following actions Type an email address e Type a contact name Type part of a contact name Click a contact 4 Type a message 5 Click the trackball 6 Click Send Note If your BlackBerry device is associated with more than one email address in the Send Using field you can set the email address that you want to use to send the email message You can check the spelling in messages memos tasks or appointments that you create 1 In a message memo task or appointment press the Menu key 2 Click Check Spelling 3 Perform any of the following actions Toaccept the suggested spelling click the highlighted word Toignore the suggested spelling press the Escape key Toadd the word to the custom dictionary press the Menu key Click Add To Dictionary To stop checki
224. ystem administrator Wireless data restoration prerequisites Verify that your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server version 4 0 or later Verify that your system administrator has provided you with an enterprise activation password Verify that your device is connected to the wireless network Delete all device data Verify that you have a backup copy of your BlackBerry device data CAUTION If you have turned on content protection the process for deleting all device data can take up to an hour to complete You cannot stop the process after you start it If you reset your device the process continues after the device restarts 1 In the device options click Security Options Click General Settings Press the Menu key Click Wipe Handheld To delete all third party applications select the Include third party applications check box Click Continue soo P t M Type blackberry Empty the deleted items folder on your computer from your device Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and that wireless email reconciliation is turned on For more information contact your system administrator 1 In a message list press the Menu key 113 Click Options Click Email Reconciliation Press the Menu key Click Purge Deleted Items Click Yes aun WN Synchronizatio
225. ze organizer data over the wireless network About Synchronization Conflicts i2 3 4 caste cttam ptseco cte ers dista ctae RC d ERE RS EE E ENAKE eei Maiade email recofelltatiofr COR TIC ES rese coe RENE ERR ERU SES EEEE EIE EES EERE SENEO FAAEE EEES EAEI EA EEEIEE NEEESE Manage data synchronization conflicts About backing up and restoring device data Wireless data restoration prerequisites Delete all device data Empty the deleted items folder on your computer from your device sesscsesecssscsesessssessuscssscsssscesssessccessecsssecsssessusessseessseesosecsnsecsseecsseesusessucessncessecesesecsesessaeessnsens 113 Syichronizauonttolbleshoo Ht aoc treteeererteeri eer etd etre retain iret ies nsum area Oder aeta eene iden e RETRO Order ede todo 114 Browse anian a ti andina itoue tau ine adii tup edi tuin sepatu adl tis teu a tud tad oa mE PS Browser basics Links pictures and web page addresses Web page requests Bookmarks Web feeds Browser settings Browser security BIOWSGISDISH Zeune sanaaa AAEE AEAEE ASSESSES AAEN AEA ERIS PO eens E EEA EAEE E REDE UO QUIERO EN DRS NORIS ENT Browser ShO CES iniia OARA EESC EEs NAE EN 16 Browser OU bles hooti secano REEN EAEE EESE EO E EEAS EEA E EEEREN EEA EE A E E EENE 133 Applications srne a A E icra EEE RE O RT E E IE E RA E R O ER Ad anApplicati n siceome n aa i a a i ias ainia View properties for an application Delete a third party application Receive a device passwo

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