USER MANUAL - Talkspot.com
Contents
1. Once you are an upgraded member you will see Account Status and Billing in your toolkit Select this option change your credit card information and submit it That s it IMPORTANT NOTE We suggest you do it immediately SO YOUR ACCOUNT DOES NOT EXPIRE What happens if my account expires through credit card expiration cancellation or other unforeseen issues on my end Talkspot has control over most elements of a TalkSpot website We save everything in a database and in a case where an account lapses or is cancelled we will save that information for a year Re subscribing will unlock all the tools and return things to normal HOWEVER we cannot control your email accounts or domain name These are controlled by a third party If you cancel or let your account lapse you run a VERY good risk that you will lose your domain name forever and all email addresses the email account and any email saved within it That said take precautionary measures to ensure that your account never lapses or that you re prepared for the results of a cancellation What if I want to take my domain name elsewhere Email us at admin talkspot com and we will transfer your domain name to anywhere you d like for a one time transfer fee of 35 00 What if I want more than 100 email addresses At present the limit is 100 If there becomes a pressing need for more than 100 email addresses email us at admin talkspot com and something can li2. Will more account types be offered in the future When will I be billed What if I get a new credit card What happens if my account expires through credit card expiration cancellation or other unforeseen issues on my end What if I want to take my domain name elsewhere What if I want more than 100 email addresses How long is my domain name mine What about price increases What about new features How do I convert my subscription to annual from monthly billing My Email is slow Why My email used to work but stopped Why What is TalkSpot email What if I want more than 100 email addresses I can get to the Web Interface page but I can t login Why is this I can receive mail but I cannot send Why How do I create an Auto reply for email Can I add a default signature to my outgoing domain email address Some domains do not receive my email Why Domain Name Notes and Setup Most websites have a domain name example www Google com Once a domain name has been taken and is in use by another site it is no longer available for others At this point in time there are millions of domain names already in use This presents a challenge in that it get s more and more difficult to find an applicable domain name that is still memorable Domain Name Limitations Your domain name may include e Letters e Numbers e Hyphens must be in the middle cannot begin or end your domain name You domain may not include e Spaces e Speci
3. If you are still having problems with slow delivery then the odds are heavy that the problem is at your internet provider We cannot control them Contact their technical support If you want to verify it is them then try checking your email via our web based email program http www yoursite com 8383 If you observe that emails are there that are not arriving in the email program on your computer then you now understand why My email used to work through my email program or handheld device and suddenly stopped working but I ve changed nothing What s happening It is almost positively your Internet Service Provider and what we call the Port 25 issue If your email was working and you are able to do email by using TalkSpot s web interface then read the section called HOW TO TELL IF IT S MY ISP above If your email has never worked then see the TROUBLESHOOTING section above What is TalkSpot email e TalkSpot email is included with the upgraded gold membership e You may have up to 100 customized email addresses e You can create email lists and groups 29 You can add signatures You can have instant auto replies TalkSpot s email is hosted by MaximumASP com The program running TalkSpot s email is hMailServer version 4 4 TalkSpot email has a website interface allowing you to check your email from anywhere in the world provided you have an internet connection TalkSpot s email can
4. etc For instance www talkspot com pictures picture1 jpg Also check out http computer howstuffworks com dns1 htm Why would I want a domain name Build Trust with Customers When visitors arrive at your site they want to know that your website is legitimate and that it is there to stay With your own domain name you reveal that you are in it for the long haul Help Maximize Your Promotion Efforts 24 When you secure your own domain name you have complete freedom in your promotions Many search engines directories and other promotional sites will frown at free hosted sites with another site s address and marketing materials When you use a free web page hosting service your site pages are placed on a website along with many other types of businesses The search engines will not recognize your site as being a unique entity They might even lump your site into categories with other sites that are using the free service This can hurt your promotional efforts tremendously and you end up wasting time and money You ll actually save money in the long run with your own domain name By securing a domain name and taking advantage of TalkSpot s tools you can promote your site to the fullest What do I do if I already own my own domain name Can I use it and will I be charged Yes you can and no you won t You can use an existing name and swap it to your TalkSpot system However this will involve a manual process Aside fr
5. away This is not how you check email It is how you create email accounts email addresses To say that differently if you want to set up a new email address such one for yourself and your employees friends or relatives this is where you need to go You only need to do this once After you set up an email account it is set up forever and you never have to come back here Simple We ll see Try signing in Your userid for sign in is admin yourdomainname com replace the middle part with your domain name Your password is admin Click OK and you will now see the following PHPWebAdmin for hMailServer Welcome Welcome H E Domains Logout huailServer Sy Not very exciting Just wait Click the sign to the left of the word Domains and then click the sign again when you see your domain name and you will see the list below Welcome 5 Domains alkibeachfront com H D Accounts 4 EU Aliases 0 Sa Distribution lists 0 Logout Let s click the sign next to the word Accounts to see what is under it PHPWebAdmin for hMailServer Accounts welcome B Domains alkibeachfront com Maximum size ales E a Account address 4 Accounts 1 MB D Aliases 0 z 7 Distribution lists 0 admin alkibeachfront com 150 Logout Add It shows only one email address because that s all that exists now The system
6. complaints to Quite fast really smart and easy to use Use this to change your email password Here you may set up how your personal TE is stored edit it or choose which languages should be available to you when spell checki This configures settings for playing sounds and or showing popup windows when new mail arrives 12 There s a lot here At Talkspot we want to take care of you Click on Change Password on the left side of the page That s it You should now be able to receive and send email However if you prefer using your own email program here is some information that will help 13 Setting up email in your local email program The only 3 pieces of information you need to know are 1 Your incoming and outgoing mail server is mail yourdomain com turn on smtp authentication 2 Your username or account name is your full email address user yourdomain com 3 Your password case SenSiTivE Disclaimer TalkSpot does not have the resources to stay on top of the changing email trends of every email program and device Listed below is amongst the more common program and the method is likely to be similar For anything outside Outlook or Outlook express search online for NAME OF DEVICE OR PROGRAM HERE email configuration In Outlook or Outlook Express Click tools accounts mail tab then double click your mail account Click the servers tab then under Outgoing mail server check my server r
7. connect one to your website You can also use the following method to simply search and cancel until you have found something that suits your needs e Log into your website as the site administrator e Wave your mouse over the Tool Kit to expose the menu e Select Search for a Domain Name e Choose com net org etc from the dropdown list e Then type in whatever you would like If the domain name is NOT found you will be offered a list of similar names which you can click and add Or you can search again If you click a name you will be asked if you want this domain name At that point if you press the Submit button it will become permanent If the domain IS found then you will be asked if you want this domain name At that point if you press the Submit button it will become permanent Note Your domain name will be automatically attached within 24 hours Most likely it will be next to immediate however it CAN take as long as 24 hours to go into effect Email Account Notes and Setup Getting and setting up your own email After you have established your own domain name it is possible to set up email that uses your new domain name as part of your email address This is a very power feature and gives you and your website a very professional image For instance let s say that you have just set up your site to be www JohnDoesWebsite com You can now have the email address john JohnDoesWeb
8. set up one default email address admin yourdomainname com It s a real email address and later in this tutorial we ll show you how to access email but for now our only focus is on learning to add and delete email accounts Click on the word Add let s set up a personal email account for you Account Address alkibeachfront com Password Maximum size MB 150 Size MB 0 Active Last logon time Administration level User vi There are only two boxes on this page you need to worry about 1 The email address you are setting up 2 The password you want to give it There are some other things on this page and they do work but unless you know what you are doing we suggest you leave them alone So let s assume your name is John Doe and you want to be JohnDoe yourdomainname com just type the word JohnDoe into the top box and shift your attention to the second box The second box is asking for a password This will be the password that you or your employees friends relatives etc use when they want to check their email You can do what you want but here s what we suggest at Talkspot Set everyone up with the same password for instance just make the password password Then let them know how to change their password and they can change it to anything they want Instructions on doing that are a little farther in this document By doing it this way and encouragin
9. P 587 To learn how to do this you can search on a search engine like Google the following e Set SMTP Port to 587 You can also try the following links for assistance Remember TalkSpot uses POP email not IMAP e http kb wisc edu helpdesk page php id 2786 e http www inno tech com support user port587 html e http webmail tm net my info port587 html e http www maximumasp com support kb article aspx article 1033 TROUBLESHOOTING YOUR EMAIL CONFIGURATION 20 Unfortunately there are a myriad of email programs and hand held devices which can be used for email TalkSpot does not have the resources to offer troubleshooting and or specific instructions for each of them Even with the most popular programs and devices the frequent updates and new programs and models would render any information herein outdated within a short time However we can assist somewhat by recommending search terms and offer key links to material online that we feel will assist you at this time Depending on the program or handheld device You will need some of this information available and likely all of it Make sure you know the following prior to diagnosing the issue The important pieces of information you ll need are as follows e Your Name or the name of the email account Your Name or YourDomainName com e Your Domain Name YourDomainName com e Your Email Address YourName YourDomainName com e Your Password
10. TALKSP Toon USER MANUAL Version 1 0 PREFIX Step 1 Print this manual and keep it next to the computer Step 2 Remember to check once a month or more often for an updated version This document is a work in progress and is very likely to change and evolve as questions roll in we add or change functionality or just get better at writing documentation This document will be updated regularly and should be checked from time to time At all points in time the freshest more current copy will be located at the following address TalkSpot Gold Documentation http www talkspot com uploads 8125 TalkSpotGoldSubscription pdf Table of Contents Domain Name Notes and Setup Page 4 5 Domain Name Limitations All the good ones have been taken Some tips for selecting a domain name Setting up your domain name Email Account Notes and Setup Page 6 23 Getting and setting up your own email Email Administration Accessing your email Setting up email in your local email program How do I troubleshoot TalkSpot How do I troubleshoot my Internet Service Provider How do I troubleshoot my email configuration How do I notify TalkSpot of a problem Frequently Asked Questions Page 24 32 What is a domain name Why would I want a domain name What do I do if I already own my own domain name Can I use it and will I be charged Can I have more than one domain name pointed at a single site Can I cancel my upgraded account status
11. al characters suchas amp e More than 63 characters total some places do allow a few more than this All the good ones have been taken This isn t completely true There are millions of domains still left untapped but it takes some searching around to find We at TalkSpot encourage you to take the time to find the right match for your website Once the domain is selected and purchased it cannot be undone easily Some tips for selecting a domain name The shorter the name the better o It is easier it is for people to remember e Generally speaking the name should have something to do with the contents of the website o A website for a boat could have a domain name like www RobertsTacoStand com but probably wouldn t want to e com is likely to be the most common top level domain and preferred of the choices in the top level domain list o The other top level domains will likely have a wider selection of words that can be applied to it but it is less common o For example www RobertsTacoStand com might be taken but www RobertsTacoStand net might still be available This is purely personal taste Setting up your domain name BE AWARE Once a domain name has been selected for your site it becomes permanent and cannot be changed easily and without an additional charge There is no rush to set up your domain name However the following method can be used to search for and
12. be configured with most major email programs and handheld devices What if I want more than 100 email addresses At present the limit is 100 If there becomes a pressing need for more than 100 email addresses email us at admin talkspot com and something can likely be worked out I can get to the Web Interface page but I can t login Why is this Make sure you re using the correct email address for logging in It s not uncommon for people to confuse their email addresses Next make sure that you are using the correct password I can t get to the Web Interface page what could be wrong First make sure you are putting the port 8383 at the end of the URL i e mail YourDomain com 8383 If it has been less than 24 hours it s possible your domain name has not been fully set up and you may need to simply wait a little longer If you do try the 8383 and it s been more than 24 hours and still are not able to get to the Web Interface page you may be behind a firewall that does not allow traffic over that port You would then need to contact your ISP You may also contact TalkSpot using the method outlined above in the section called NOTIFYING TALKSPOT OF A PROBLEM I can receive mail but I cannot send This has happened recently with no settings changed That is usually a sign of the ISP blocking SMTP They do this without warning to try and control spam Please try the following Go to a command prompt and run t
13. because you have an address The internet works the same way Every website has a unique address Whereas your home s address is something like 111 Main Street addresses on the web are much less interesting An internet address consists of four numbers seperated by periods such as 111 222 333 444 Every website on the web has an address like this Actually to be completely accurate internet addresses point at the server on which a website resides There are times and Talkspot is one of them when multiple websites reside on the same server Thing of this particular address as pointing at an apartment building Most of us find numbers hard to remember so the internet does something very convenient There are servers scattered around the internet that associate names with addresses For instance our talkspot website has the name called a domain name of www talkspot com and the server it is on has the address 206 196 19 86 A domain name is the last two parts of a website address For instance in www talkspot com the domain name is talkspot com A website address is different from an IP address which is the four numbers we discussed previously When someone refers to a website address the are usually referring to the full name used to access a website via the browser such as www talkspot com A URL Universal Resource Locator is the full name used to access something on the web such as a webpage a website a picture a song
14. com for a long time then we recommend moving to the annual model Will more account types be offered in the future Maybe TalkSpot com really listens to our audience and this relationship has brought us to this point As time moves forward TalkSpot will change and evolve for the better We take comments and recommendations to heart and if a strong set of tools begins to materialize from this relationship that takes a lot of work yes it s completely possible that we will introduce new packages in the future At the moment there are no concrete plans but anything is possible When will I be billed You will be billed 7 days prior to the end of your billing cycle in all cases Monthly subscriber example If you signed up on February 8 2007 you will be billed on the first of the month March 1 2007 etc for each successive month until you cancel or switch to an annual account status Annual subscriber example If you signed up on February 8th 2007 you will be billed on the first of the February for each successive year until you cancel or switch to a monthly account status IMPORTANT NOTE TalkSpot purchases your domain for a year at a time If you know that you are up for credit card renewal CHECK YOUR CARD NUMBER AND EXPIRATION DATE if you don t 26 your account could lapse and you will lose your domain name There is nothing we can do about this We cannot fix this What if I get a new credit card
15. e Incoming Mail Server POP3 mail YourDomainName com e Outgoing Mail Server SMTP mail YourDomainName com e Your outgoing server SMTP requires authentication Activated Incoming Server POP3 Port Numbers 110 e Outgoing Server SMTP Port Numbers 587 o 25 will likely work as well but may experience blocks See section called HOW TO TELL IF IT S MY ISP from above General Email Information related to the system TalkSpot uses TalkSpot uses MaximumASP as our email server and hMailServer version 4 4 for the actual program The following 3 links go to the documentation related to the supporting system for TalkSpot s email http www maximumasp com support kb default aspx category 9 e http www maximumasp com support kb default aspx category 71 e http www hmailserver com documentation v4 4 page overview More specific information to popular programs and hand held devices e Blackberry Support o http www blackberry com o http na blackberry com eng o http na blackberry com eng support e iPhone Support 21 o http www apple com o http www apple com support iphone mail e Palm Support o http Awww palm com o http forums palm com palm e Outlook and Outlook Express Support o http www microsoft com o http www microsoft com windows ie ie6 using howto oe setup mspx o http www plus net support email setup outlook shtml e More Popular Email Pr
16. ect to auto expire the message and enter both date and time information for the auto reply to be inactivated e Then click save Can I add a default signature to my outgoing domain email address Yes You can set up a signature per user Log in to the web based interface and select Change My Signature from the drop down box Please keep in mind this attaches the signature to emails sent from the web interface but not from email clients such as Outlook or Outlook Express Refer to your email client s help files for specific instructions on using signatures I am having difficulty sending emails from our website I can send email to yahoo hotmail and most other domains but some domains do not receive the email why Some email servers filter incoming mail They do this in various ways including blocking the mail if it was sent to a BCC or querying the sending server to make sure the sending account exists If the 31 administrator of the email server chooses to do this your email will be filtered out 32
17. enu bar it looks like an envelope with some gears You will see this page Webmail 1nsox Options aae Personal Information Ea Display Peeferenees EJ sent This contains personal information about yourself such as your name your email address etc You can change the way that SquirrelMail looks and displays information to you such as the 8 Trash colors the language and other settings Options Based upon given criteria incoming massages can have different background colors in the These settings change the way your folders are displayed and manipulated p message list This helps to easily distinguish who the messages are from especially for Change Settings mailing lists Folder Preferences Message Filtering ie a a Seer es The order of the message index can be rearranged and changed to contain the headers in any Filtering enables messages with different criteria to be automatically filtered into different Remote POP order you want folders for easier organization SPAM filters allow you to select from various DNS based blacklists to detect junk email in your This configures settings for downloading email from a POP3 mailbox to your account on this INBOX and move it to another folder like Trash server Which translator should be used when you get messages in a different language Help fight the battle against unsolicited email SpamCop reads the spam email and determines the correct addresses to send
18. equires authentication mail mydomain com Properties 2 x General Servers Connection Advanced Server Information My incoming mail server is a POP3 server Incoming mail POP3 mailmydomain com Outgoing mail SMTP mailmydomaincom Incoming Mail Server Account name Juser mydomain con Password J Remember password Log on using Secure Password Authentication Outgoing Mail Server V My server requires authentication OK Cancel Apply 14 In Outlook XP Click tools email accounts view or change existing email accounts double click the account more settings outgoing server tab then check the box for my server requires authentication Internet E mail Settings 2 x General Outgoing Server Connection Advanced Use same settings as my incoming mail server Log on using User Name IV Remember password Logon using Secure Password Authentication Log on to incoming mail server before sending mail Cancel Check your mail program s help files for help with Netscape or Eudora but these are similar 15 IMPORTANT RESTRICTION PLEASE READ Sending mass email We do not allow you to use our mail servers to send mass mailings or newsletters other than through your normal Talkspot Administration panel Do not attempt to send 100s or 1000s of emails from your webmail client And as always you are never authorized to send spam f
19. erbird then there s a good chance that if it isn t working you need to study the help files for your email program 17 HOW TO KNOW IF TALKSPOT S SERVER IS DOWN Try the following In this example replace where it says yoursitename with your website s domain name For instance if your website is www JoesPlumbing com then you would replace http www yoursitename com with http www JoesPlumbing com 1 Open a browser window Firefox or Explorer 2 Type the following into the URL http mail yoursitename com 3 Do you see a screen that looks like this hMailserver Sw User name Password 7 4 If so the odds are heavy that this is not a talkspot issue Just to be certain though let s try signing into your email 5 Type the following into your browser address http www yoursitename com 8383 18 6 You should see the following sign in WebMail Login 7 Try signing in using your email address and password 8 If you get signed in and see your email that is a very good sign 9 Now try reading an email Just see if you can 10 You could Great 11 Now let s give it a real test Try sending yourself an email using the web interface To do so click the button that says compose and send an email to your own email address Just say hello that s all you need 12 Click on the Check mail icon 13 You might need to wait a couple minutes but y
20. g everyone to change their password you won t know their passwords and privacy concerns will have been addressed Now you can click Save and you will just have created an email address Create one for yourself and perhaps a couple of other people and then you are done Which brings us to how you accessing your new email account s 10 Accessing your email Before you or anyone else can access their email you need to set up their accounts Please read the prior section and set up one or more email accounts before you read this section How do you check your email currently Hotmail Outlook Yahoo Mail Some other way There are generally two different ways to access email One is via a browser The other is via an email program such as Outlook or Outlook express Talkspot supports both although this manual is really limited to discussing how to use the browser to check and send mail If you want to configure your email program to work with Talkspot it almost certainly can be done and all the information you need is at the end of this chapter That said beyond what is here you are on your own to figure it out We do not have the resources to support all possible email programs Let s look at how to sign into your email account And by this I mean yours There are as many different email accounts as you have different email addresses Generally you can only sign onto your own email Other people who you c
21. he following command telnet mail yourdomain com 25 The screen should go black with a cursor at the top left Type HELO and hit enter you should receive a HELO back from the server Type quit and hit enter to exit the telnet 30 If you cannot get the helo response you cannot connect to SMTP and cannot send mail This means that either the ISP is blocking SMTP or we are at the server due to past abuse To check if we are blocking go to www whatismyip com and let us know the IP address you are using We will check the block list In the case of an ISP block you will most likely need to change the outgoing server to one of the ISP s The address will usually be something like mail yourisp com or smtp yourisp com example for insightbb com it would be smtp insightbb com Try either of those but contact the ISP for a definitive address How do I create an Auto reply for email e Here are the steps on how to setup auto reply e Login to the webinterface for your mail http mail YourDomain com for example with the login information for the email address you want to set the auto reply for e In the left hand tree menu expand your account name e Select the Auto reply option e In the right hand pane you will see your auto reply options Select the Active Checkbox then fill your Subject and text line with the appropriate information e Ifyou only want the autoreply to be active for a set amount of time you can also sel
22. int you will be charged the annual rate My Email doesn t arrive immediately There are times where it takes a very long time and is a big delay What can I do Both Talkspot and your ISP are taking measures to block spam Currently well over half of all internet traffic is spam The odds are that both Talkspot and your ISP take the same approach to blocking spam There are companies which we subscribe to which look at each piece of email and assign it a rating based on the probability that it is spam This process can take time and sometimes the agencies that do 28 this work get backed up One simple step to solve this problem is to turn off the option on TalkSpot s mail server that does this To do this go to your email administration panel http mail yoursitename com You ll need the email address admin yourmailserver com We do not know your password Hopefully you remember it if not let us know by using the procedure under How to notify Talkspot below On the left side of the screen is the word Domains with a plus sign to the left Click the plus sign to see the domains contained within Click the domain name for your site and you will see an Advanced Option called greylisting It should be set to Active You want to de select it then press the SAVE button at the bottom of the screen This will turn off your greylisting for your email Now this only turns off the spam checking at Talkspot
23. kely be worked out 27 How long is my domain name mine Your domain name is yours as long as you are an upgraded account holder If your account lapses see above there is a good possibility that you will lose your domain name This is beyond TalkSpot s control If you would like to transfer your domain name to another website or service there is a one time 35 00 transfer fee What about price increases At this time we have no plans for price increases However in time we may offer new additional services that will require another upgrade fee in order to gain access to these tools and features What about new features TalkSpot takes great pride in listening to its audience As comments recommendations and requests come in we weigh them prioritize them put our heads down and make them As time moves forward you can assume that the tools will only get better more refined and gain additional power We don t know what these tools and features will be at this time but feel free to email us at admin talkspot com to request features or just to see what we might have in the hopper How do I convert my subscription to annual from monthly billing Currently there is no way for you to do this yourself Email us at admin talkspot com and we will do it for you Just include your website domain name in your email to us and state that you would like to make the change We ll take it from there Note At this po
24. ograms o http www plus net support email setup outlook shtml You may also try a variety of search terms With Google com Bing com Yahoo com and or your favorite search engine you may try the following terms one at a time to learn more about the topic or together in groups to learn more specific information e Configure Outlook Email e Configure iPhone pop3 Email Account e Setup pop email on blackberry e POP3 e SMTP e Your Email Program Name or Handheld Device e Email e hMailServer e MaximumASP e TalkSpot e Configure e Troubleshoot e Problem e Setup NOTIFYING TALKSPOT OF A PROBLEM 22 Post a message on our support board so that we may help you sort out the issue Be as specific as you can in describing the problem You will also need to indicate that you ve tried all the tests listed above otherwise we will just tell you to try the tests above Only after all previous tests fail will we look into it further Be sure to indicate your website address so we can test your site Otherwise we will not know which site this issue pertains to DO NOT LEAVE YOUR PASSWORD Our support forums are located here http www talkspot com aspx m 467257 Direct link to post email related questions and topics http www talkspot com aspx m 467257 bbs Forum 14462 229979 Frequently Asked Questions 23 What is a domain name How does the post office find your house to deliver you mail They can do it
25. om the initial fee for establishing your upgraded membership you will not incur any additional charges for a single instance of a domain name swap per site To make the change you will need to set your DNS servers to e nsl maximumasp com e ns2 maximumasp com You may need to contact the company that you originally purchased the domain name from to learn how to do this The process is different for each company Once you have made the change on your end send an email to admin talkspot com with the domain name and within 24 to 48 hours your change will have been made Make sure to include the name of your existing TalkSpot site For more information check out e http rshweb com dns html e http Awww mydiscountdomains com dns htm Can I have more than one domain name pointed at a single site 25 Yes To do so email admin talkspot com Can I cancel my upgraded account status For the most part yes At any point in time you can cancel your membership At that point you will maintain the same account status until the end of the existing billing cycle Once this occurs your website will return to its Free status and you will not be billed again We do not offer refunds or partial returns for the time between cancelling and the end of the previously paid period of time All this said we recommend you start with a month to month subscription model and when you re certain that you will be with TalkSpot
26. ou should see the email If there is a large delay and you would like to see this faster see below in the FAQ 14 If that all works there is some good news and some bad news Talkspot is working fine but you now need to read the sections on how to decide if it is your ISP or your local email configuration that has the problem 15 If any of the above failed wait 30 minutes then try again 16 If after a second attempt the results are still negative then let us know see Notifying Talkspot of a Problem below 19 HOW TO TELL IF IT S MY ISP You are able to send and receive emails if you use the web interface exclusively but when trying to send via an email program like Outlook the emails frequently or never arrive Because of the enormous variety of email programs we can t give specific instructions However this is likely due to Port 25 Port 25 is what most email is sent on Many Internet Service Providers ISP s have blocked this port to cut down on SPAM Here is a list of some of the bigger companies that have been known to block Port 25 e AT amp T can be unblocked at the request e MindSpring e BellSouth e MSN e CableOne e NetZero e Charter e People PC e Comcast ATTBI e Sprynet e Cox e Sympatico ca e EarthLink e Verio e Flashnet e Verizon e MediaOne We recommend setting the following setting to avoid this issue Incoming server POP3 110 e Outgoing server SMT
27. reated accounts for sign in to THEIR email account The sign in page to retrieve or send email is the same for everybody It is http mail yourdomainname com 8383 Try replacing yourdomainname in the above with your domain name and type it into a browser You should see this WebMail Login Into this screen you type your email address and your password 11 These were established in the prior chapter If you don t remember what they were you can look back at the prior chapter Your email address should be something like yourname yourdomainname com And if you followed my advice setting up the email accounts your password is probably password Note If you signed in correctly here s what you ll see te io A A H Webmail inBox Move Selected To Transform Selected Messages a ps EET VY d Move G Forward Fag P unag Read Cunread G Delete ent E Trash Options ean a Change Settings Folder Preferences Message Filtering P Remote POP If you have been around email for awhile this page should be very familiar It is all you need for reading and answering your email For additional information about how to use the email interface click on the little help symbol the question mark at the far right of the menu bar Everyone with an email address is encouraged to change their password immediately To do that click on the menu item options in the top m
28. rom a Talkspot account Emailing your own customer list is fine Emailing potential customers is not You know the difference between spam and a newsletter Use common sense and DO NOT spam 16 EMAIL TROUBLESHOOTING Here s how you can troubleshoot e If your domain name is less than 24 hours old o Enter http mail yourwebsitename com into the browser Ifyou do not see a sign in page then your website s domain name has not been setup It s probable that the Internet is still configuring your email The solution may be to simply wait a day Give it more time o Ifit has been more than 24 hours since purchasing your name then let us know see Notifying Talkspot of a Problem below e If your domain name is over 24 hours old There are three probable places where your email may be failing Before contacting Talkspot it is important to determine which of these three entities has the problem 1 Talkspot Our servers may be down temporarily 2 Your Internet Service Provider It is possible that your ISP has done something which is messing up your email Frequently the internet providers take steps to fight spammers and this often leads to lost email or the ability to send receive emails 3 Your email configuration If your email has worked for months and is suddenly down then it is probably not your local email configuration But if this is your first time to set up your local email program like Outlook or Thund
29. site com or even JohnDoe JohnDoesWebsite com You can even setup email addresses for up to 100 friends relatives or employees For instance you can easily setup johnsFriend JohnDoesWebsite com Bill JohnDoesWebsite Com Mark JohnDoesWebsite com Please note Until you have setup your domain name and verified that you can successfully access your website via the domain name that you created you will not be able to set up email accounts For the examples that follow let s assume that you domain name is www yourdomainname com Before you do anything try the following experiment Open your browser and enter your domain name as follows replacing the prefix www with the word mail http mail yourdomainname com If this doesn t work and it is more than 24 hours since you set up your domain name then you need to let us know at Talkspot Something isn t right Send us an email at admin talkspot com and wait for a response If the above worked you should see the following screen User name Password lod If you see anything other than this you need to write us see above If you see the above ALL IS WELL AND YOU WILL SOON HAVE YOUR EMAIL WORKING Email Administration The screen you see if the sign in to the administration website for your email What this means is that it is from this website that you grant people email including yourself or take it
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