General Notes
Contents
1. 112. patibility Error Possible cause Solution See Displays continued Not possible appears in the display continued You want to make an external call even though someone else is already conducting an external call does not apply if the Internal lis tening in function has been activated Wait until the other call has ended You want to make an external call whilst another party is speaking on your answering machine does not apply to ISDN devices Wait until the announce ment on the answering machine has ended Pixel error colour devia tions The display uses pixels Individual pixels can fail and or lead to colour deviations This is completely nor mal and does not indi cate a fault Date Time The date time change with each incoming call The date and time are sent via e g your net work provider a router or PABX during calling line display This data may be incorrect Set the date time cor rectly e g on the router or PABX Do not copy the date time automatically device specific setting Time has changed The time was changed on another handset and thus transferred to the other devices Time is not updated The handset is not fully compatible with the base Time is reset to the default status Base and handset were deactivated at the same time Reset the time Make sure that the base and handset are not dea
3. cumstances the standard ringtone is too long Use a shorter ringtone as standard Changing ringtones The telephone does not ring with the specified ringtone The caller is entered as a VIP caller in the directory and a VIP ringtone is assigned PIN entry Forgotten system PIN Reset the system PIN to 0000 Resetting the system PIN Error tone sounds after system PIN prompt You have entered the wrong system PIN Reset the system PIN to 0000 Resetting the system PIN Moisture The device has come into contact with liquid Immediate measure Remove the battery Allow the device to dry Proceed as recom mended in the user guide Contact with liquid 10 Error Possible cause Solution See Emergency function only for devices with emergency function The emergency func tion could not be confi gured You have not saved any emergency numbers Save at least one emer gency number Setting up the emer gency function for the first time The emergency function is not activated Activate the emergency function Activating and deactivat ing the emergency func tion The base does not sup port the emergency function The emergency function only works when the device is directly con nected to the network or a PABX that does not require R or P for net work assignment Emergency function direct dialling key
4. has sup pressed not enabled Calling Line Identifica tion The caller should ask his network provider to ena ble Calling Line Identifi cation CLI Notes on calling line dis play CLIP Your telephone is con nected via a PABX or a router with an integrated PABX gateway that does not transmit all information Disconnect the power plug for your PABX Rein sert the power plug after a short time Wait until the device starts up again If the caller s number is still not dis played check the set tings for CLIP on your PABX and activate this function if necessary Notes on calling line dis play CLIP In the user manual for your PABX router search for the term CLIP or an alternative term such as Calling Line Identifica tion phone number identification caller ID etc If necessary obtain information from the device manufacturer The called party has not enabled Calling Line Identification CLIP The called party should ask his network provider to enable Calling Line Identification CLIP Notes on calling line dis play CLIP Error Possible cause Solution See Problems when making calls You do not hear a rin The base is not con Check the telephone Connecting the base ging tone nected to the telephone network cable The phone cord supplied has not been used or has been replaced by a new cord with different pin connections Please always
5. spe cified The recording quality is set to Very high or Excellent device spe cific setting Change the recording quality Setting the recording parameters The answering machine records the busy tone up to the end of the set recording time The Gigaset telephone is connected to a PABX router This PABX sends a signal that is not recog nised as busy tone Test the Gigaset tele phone on another tele phone connection where necessary restrict the recording time Setting the recording parameters Consultation call call swapping conference features Consultation call call swapping conference not possible These functions can be executed on the device but must be provided and enabled by the net work provider Operation can vary from one net work provider to another Contact your network provider Bluetooth only for devices with Bluetoo th Registration of the Blue tooth headset not pos sible The Bluetooth headset is not compatible with the Bluetooth profiles for Gigaset Handsfree Pro file or Headset Profile Use a compatible Blue tooth headset Registering Bluetooth devices Bluetooth mode is not activated Activate Bluetooth mode Registering Bluetooth devices The registration proce dure was not performed correctly Repeat the registration process Registering Bluetooth devices see user guide for Bluetooth headset Bluetooth headset
6. use the phone cord supplied or ensure that the pin con nections are correct when purchasing from a retailer Pin connections on the telephone jack The telephone does not ring The ringtone is deacti vated Activate the ringtone at least level 1 Note Not all bases support the Call signalling feature Activating deactivating the ringer You cannot receive calls Call divert is set to All calls if function is avail able Deactivate call divert Call divert CD The other party cannot hear you The handset is muted Unmute the microphone Switching to mute Call is interrupted or completely disconnec ted Radio signals are weak ened by walls ceilings insulation etc Do not place the base behind beneath metal lic objects Do not place the base in the cellar if possible Setting up the base and charger The handset is too far from the base Standard range in buildings is up to 50 mand up to 300 m outdoors Move the handset closer to the base You have activated Eco Mode which reduces the range by half If you require a greater range increase the trans mission power again by deactivating Eco Mode ECO DECT The location of the base is not optimal Optimise the location e g by increasing the distance to the wall floor ceiling Select a more suitable floor do not place the base in the cellar or behind beneath metallic objects Contact p
7. Questions and answers If you have any questions about the use of your phone you can contact us at www gigaset com service at any time For more information about combining different Gigaset devices visit www gigaset com compatibility The table below also lists steps for troubleshooting General notes To avoid problems always use The power adapter supplied The phone cord supplied The batteries supplied or recommended Error Possible cause Solution See Batteries and standby time The device does not charge The handset is not inserted correctly in the charger Insert handset correctly The plug on the charger or base is not plugged in Insert plug correctly until it engages Connecting the base charger The batteries used are not the recommended rechargeable batteries The batteries are not per mitted insert only the recommended rechargeable batteries Specifications batteries and www gigaset com service When the battery is empty it may take a few minutes for the charging indicator to become active The batteries used are old Change the batteries Inserting the battery The contacts are not clean Clean the poles of the batteries the contacts in the charger and on the handset Initial charging discharg ing was not performed correctly Repeat the charging dis charging procedure in accordance with the instructions Initial c
8. adset and the handset is too great Reduce the distance between the headset and handset max 10 m Volume Volume of the handset earpiece volume too quiet The volume is at the low est level Change the earpiece vol ume setting Change the position of the earpiece at the ear Changing the speaker earpiece volume Handsfree volume too quiet The volume is at the low est level Change the handsfree volume setting Changing the speaker earpiece volume Ringtone too quiet The volume is at the low est level Change the ringtone vol ume setting Changing ringtones Tones and signals You do not hear a rin ging tone The base is not con nected to the telephone network Check the telephone cable Connecting the base The phone cord supplied has not been used or has been replaced by a new cord with different pin connections Please always use the phone cord supplied or ensure that the pin con nections are correct when purchasing from a retailer Pin connections on the telephone jack The telephone does not ring or is too quiet even though a call is sig nalled in the display The ringtone is deacti vated Activate the ringtone at least level 1 Activating deactivating the ringtone You have recorded your own ringtone if the function is available or downloaded a ringtone from the Internet and the source file is too quiet Set the source o
9. cific setting Setting the recording parameters The announcement message is unclear When the announce ment was recorded the microphone of the hand set was too far away Record the announce ment message again Reduce the distance to the microphone Recording an announce ment There were disruptive background noises when the message was recorded Record the announce ment message in a qui eter environment Recording an announce ment There are no calls on the answering machine even though messages have been left The network provider s network mailbox voice mail box is recording the messages even though the device answering machine is activated Deactivate the network mailbox contact your network provider Make sure the ring delay time on the Gigaset answering machine is shorter than the time on the network mailbox so that the Gigaset answer ing machine responds first Setting ring delay Another answering machine is connected or active via a PABX router Deactivate the unwanted answering machine Error Possible cause Solution See Answering machine only for devices with an answering machine continued There are no calls on the answering machine even though messages have been left continued The message was too short The caller must speak for longer than three sec onds The remaining memory time is shorter than
10. ctivated at the same time Setting the date and time Error Possible cause Solution See Answering machine only for devices with an answering machine No time is specified in the call list Date time is not set Set the date time Setting the date and time The answering machine reports Invalid PIN during remote opera tion An incorrect system PIN has been entered Enter the system PIN again The system PIN is still set to 0000 Set the system PIN to something other than 0000 Changing the system PIN The answering machine does not record any messages or cancels the recording The memory is full or the message is too short Delete old messages The caller must speak for longer than three sec onds Deleting messages The answering machine cancels the recording of a personal announce ment The memory is full a pause is longer than two seconds or the maximum recording time of 170 seconds has been exceeded Delete old messages lis ten to and delete new messages Avoid pauses when recording an announce ment Deleting messages Recording an announce ment The answering machine has switched to announce only mode The memory is full Delete old messages Deleting messages The sound quality is unsatisfactory The recording quality is set to Long Play or Standard Switch the setting to Excellent or Very high device spe
11. ed Eco If you require a greater ECO DECT Mode which reduces the range increase the trans range by half mission power again by deactivating Eco Mode The location of the base Optimise the location is not optimal e g by increasing the distance to the wall floor ceiling Select a more suitable floor do not place the base in the cellar or behind beneath metallic objects Echo audible Interference from the tel Test the Gigaset tele ephone network e g when telephoning via the Internet VolP phone on another tele phone connection Parallel connection of multiple telephones Use only one Gigaset tel ephone per connection and register multiple handsets on it Defective echo suppres sion on the calling device Error Possible cause Solution See Interference continued Echo audible contd The base is connected to a router Even when VoIP is not used the router connecting the outside line and the Gigaset end device can cause echoes or distorted sound Test the Gigaset tele phone ona different tele phone connection or directly on the splitter main connection If the fault is not with the tele phone contact the man ufacturer of the system router splitter etc Displays The display is blank The handset is not switched on Press and hold the end call key The batteries are empty or defective Charge or replace the batteries wit
12. h recom mended ones Charging the battery You cannot make calls and BASE or No Base is flashing in the display You are too far from the base Standard range in buildings is up to 50 m and up to 300 m out doors Move the handset closer to the base Set up the base at a cen tral point in the building The range of the base is reduced because Eco Mode is activated Deactivate Eco Mode or reduce the distance between the handset and the base Activate deactivate Eco Mode The power cable is not connected to the base Check the power cable connection Connecting the base Place the handset in the base or Please register handset is flas hing in the display The handset has not been registered with the base or has been de reg istered Place the handset in the base this automatic reg istration procedure may take up to five minutes or Register the handset manually Manually registering or www gigaset com regis terhandset Not possible appears in the display You want to activate both Eco Mode and repeater mode this is not possible Decide whether to acti vate Eco Mode or repeater mode Eco Modus Eco Modus and repeater support cancel each other out i e if you use a repeater you can not use Eco Modus or Eco Modus You want to activate Eco Mode but not all regis tered handsets support this feature ECO DECT or see www gigaset com com
13. harging and dis charging of the batter ies Charging the battery Ambient temperature is too high From approx 37 C the charging time becomes longer Charge at lower ambient temperature change location e g in the case of direct sunlight The device turns itself off even though the bat tery is still 2 3 charged according to the display The contact batteries are unclean or corroded Clean the contacts bat teries or replace the bat teries Inserting the battery Error Possible cause Solution See Batteries and standby time continued The standby time of the batteries is less than that specified in the user guide Functions such as Blue tooth display backlight and Eco Mode reduce the standby time Restrict functions ECO DECT Bluetooth Setting the display The batteries used are old are not the recom mended rechargeable batteries Insert and charge new recommended rechargeable batteries Initial charging and dis charging of the batter ies Charging the battery Inserting the battery The backlight is activated outside of the charger Deactivate the backlight outside of the charger Setting the display screensaver Backlight Using the handset on systems bases from other manufacturers increases the power con sumption by up to 90 Displaying the caller s number CLIP The caller s number is not displayed The caller
14. is not working Reset the Bluetooth headset See user guide for the Bluetooth headset The headset is already registered on another device e g on a mobile telephone Deactivate the connec tion to the other handset and reset the Bluetooth headset Repeat the reg istration procedure See user guide for the Bluetooth headset The distance between the headset and the handset is too great Reduce the distance between the headset and handset max 10 m The headset battery is empty Charge the battery See user guide for the Bluetooth headset Error Possible cause Solution See Bluetooth only for devices with Bluetoo th continued Connection problems with a Bluetooth head set already registered Another headset was registered thus deleting the first headset from the list of known devices the known devices list can only contain one Blue tooth headset Delete the headset from the list of known Blue tooth devices and repeat the registration proce dure Registering Bluetooth devices The distance between the headset and the handset is too great Reduce the distance between the headset and handset max 10 m The headset battery is Charge the battery See user guide for the empty Bluetooth headset Poor voice quality The headset battery is Charge the battery See user guide for the empty Bluetooth headset The distance between the he
15. r ring tone to a louder volume or record again Changing ringtones The ringtone is sup pressed for unknown calls if the function is available Reactive the ringtone for unknown calls Activating deactivating the ringtone for unkown calls Error Possible cause Solution See Tones and signals continued The telephone rings The caller has not with Information about ring even though you have held Calling Line Identifi delay CLIP suppressed the ring cation CLI but instead tone for unknown calls has not enabled this fea ture You hear atone during Your device uses advi Activating deactivating operation sory tones to tell you advisory tones about different activities Activating deactivating and statuses You can advisory tones battery activate and deactivate low tone these advisory tones independently of each other You hear atone during The batteries are empty Charge the batteries Charging batteries the call Repeater test tone Deactivate the repeater test tone See user guide for your repeater Another caller is trying to reach you call waiting tone Accept or reject the sec ond call Accepting a waiting call Rejecting a waiting call The telephone does not ring with the specified VIP ringtone The VIP caller is identified by the CLIP information depending on the net work provider this is not transmitted until the sec ond ring Under some cir
16. roblems on the telephone socket Check the cable replace the TAE socket Sound quality Handsfree sound qua lity is not good When using handsfree mode during a confer ence call the sound qual ity can be impaired for technical reasons Dirt on the handset e g dust iron filings Clean the handset Caring for your tele phone Error Possible cause Solution See Interference Loud crackling back Operation on a system Test the Gigaset tele ground noises interfe froma different manu phone on a different tele rence scratching chan facturer router splitter phone connection or ging volume extension system ISDN directly on the splitter analogue converter main connection If the fault is not with the tele phone contact the man ufacturer of the system router splitter etc Cable routing Do not wind the tele phone cable and the power adapter cable together Interference from other Increase the distance to devices e g network other devices at least components of fax PC half a metre printer mobile phone Contact problems corro Clean contacts replace sion of old cables old cable TAE socket Disconnect the TAE plug and insert again replace TAE socket if necessary The handset is too far Move the handset closer from the base Standard to the base range in buildings is up to 50 m and up to 300 m outdoors You have activat
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